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13 episodes with have conversations that matter
2 episodes with have conversations that matter
2 episodes with have conversations that matter
2 episodes with have conversations that matter
2 episodes with have conversations that matter
On this episode of Culture & Compliance Chronicles, Nitish Upadhyaya from Ropes & Gray's Insights Lab and Richard Bistrong of Front-Line Anti-Bribery, are joined by Megan Reitz, founder of Reitz Consulting and an Associate Fellow at Saïd Business School, Oxford University. Megan, a renowned thought leader listed on the Thinkers50 ranking and HR Magazine's Most Influential list, shares insights from her latest co-authored book, Speak Out, Listen Up: How to Have Conversations That Matter. Megan discusses the relational aspects of speaking up, the importance of creating environments that encourage open dialogue, and practical exercises to enhance listening skills. The conversation reveals stories of how organizations have driven value through speaking out and listening up. This episode is packed with valuable takeaways for compliance officers, HR professionals, and business leaders looking to foster a culture of transparency and innovation.
How do I make or maintain friendships across political divides? Should I even try? Jolenta and Kristen get tips from Celeste Headlee, author of “We Need to Talk: How to Have Conversations That Matter” and “Speaking of Race: Why We Need to Talk About Race-and How to Do It Effectively.” We want to hear from you! Share your own experiences with friendship and loneliness on our private facebook community: facebook.com/groups/kristenandjolenta or write to us at kristenandjolenta@gmail.com And join our Patreon Community to get access to live monthly book clubs with Kristen and Jolenta, ad-free exclusive episodes of By The Book, minisodes of us talking about what we're reading, the written rules of every self-help book we've ever lived by, tips from our experts, advice, and more: patreon.com/listentobythebook Learn more about your ad choices. Visit podcastchoices.com/adchoices
Heather Younger: The Art of Active Listening Heather Younger is an experienced international keynote speaker, best-selling author, CEO, and Founder of Employee Fanatix. Known as The Employee Whisperer, Heather harnesses humor, warmth, and an instant relatability to engage and uplift audiences and inspire them into action. She is a Certified Diversity Professional, certified in Emotional and Social Intelligence and DiSC, and is also the author of three books. Her previous best-selling book, The Art of Caring Leadership: How Leading with Heart Uplifts Teams and Organizations, was praised for offering powerful insights for developing authentic, thoughtful, and purposeful leaders and change-makers. She's the author of The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood*. When you know how to listen, people will share more. We may or may not always be able to resolve every concern, but we can be sure others are heard. In this conversation, Heather and I discuss how we can shift from listening for what we want to hear towards listening for what we need to learn. Key Points Some issues can only be resolved through better listening. That alone makes this a critical skill for leaders. When you know how to listen, people will bring things to you. Listen for not what you want to hear but what you want to learn. Listening is not just about what's been said, but also about what is seen. Get beyond simply, “What I hear you saying is…” Some leaders have a fear about the direction that a response might take a conversation. Remember that often people first and foremost want to be heard, regardless of what happens next. Nobody is ready to listen at every moment. Taking time to center yourself for a conversation in a few minutes or later in the day can be helpful for both parties. Resources Mentioned The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood* by Heather Younger Art of Active Listening Certification Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) Four Habits That Derail Listening, with Oscar Trimboli (episode 500) How to Help Others Be Seen and Heard, with Scott Shigeoka (episode 654) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.
Celeste Headlee has anchored many programs, including Tell Me More, Talk of the Nation, Here and Now, All Things Considered, and Weekend Edition. She also served as co-host of the national morning news show, The Takeaway, and served as executive producer of Georgia Public Radio's On Second Thought.Her best-selling books include We Need to Talk: How to Have Conversations That Matter, Do Nothing: How to Break Away from Overworking, Overdoing and Underliving, and Speaking of Race: Why Everybody Needs to Talk about Racism — and How to Do It. She also wrote Heard Mentality, a book specifically for journalists and podcasters.***The episode discussed on today's Sound Judgment: "A National Divorce Would Be a Good Thing," from Hear Me OutHear Me Out is a podcast from Slate. The show is produced by Maura Currie. Ben Richmond is the Senior Director of Podcast Operations, and Alicia Montgomery is VP of Slate Audio. Celeste Headlee is the host. Links mentioned in this episode:Sound Judgment Episode 10: Snap Judgment's Glynn Washington: Lessons from a Master StorytellerBring lessons on hosting and producing into your inbox! Did you know Sound Judgment is also a free newsletter? Every two weeks, get storytelling, hosting, and journalism strategies taken straight from the on-the-ground experiences of today's best audio makers, no matter the genre. Newsletters feature examples for you to try in your studio; essays on the challenges and rewards of this craft; and news about fellow audio creatives making the kind of work we all aspire to. Click here to subscribe. ***At the end of every episode, I give you a few of the many takeaways from these conversations. Here are today's: There are big and important differences between interviewing to report a story, where you're using selected sound bites, and hosting an interview. Celeste was initially dismayed that her vast experience as a reporter hadn't prepared her to sit in that host chair. As a host of a conversation, you have to care about creating a story arc; about the order of your questions; and about the way in which you ask your questions. None of those apply universally to reporting. A lot of what we think is true about good communication doesn't prove to be true. Celeste says her research shows that tactics like making eye contact, saying uh-huh, nodding your head, and even repeating back what you heard – aren't effective. It's sharing perspectives that actually creates a connection, an empathic bond.Learning to communicate well with one another could not be more important – because to communicate well is to survive. One thing that Celeste told me that took my breath away is that it is not true that the human species survived because of some innate higher intelligence. Rather, she said, “The way that we survived is through our communities. If you're messing with one human being, you are almost always messing with more.” To talk with those with whom you disagree, learn their arguments. You need to understand them as well as you know your own. Otherwise, they will dismiss your objection as coming from someone who simply doesn't understand. ***Follow Elaine on LinkedInHelp us find and celebrate today's best hosts! Who's your Sound Judgment dream guest? Share them with us! Write us: allies@podcastallies.com. Because of you, that host may appear on Sound Judgment.Work with us!We make original podcasts for NGOs, purpose-driven brands, and universitiesWe also offer podcast strategy and consulting servicesOr contact us about our public media and individual training services for content creators and on-air talentVisit podcastallies.com or email us at allies@podcastallies.com for more information. ***Credits : Sound Judgment is a production of Podcast Allies, LLC. Host & Producer: Elaine Appleton GrantPodcast Manager: Tina BassirSound Designer: Andrew ParrellaCover Art Illustrator: Sarah EdgellProduction Intern: Audrey Nelson
Seth Godin: The Song of Significance Seth Godin is the author of 21 international bestsellers that have changed the way people think about work. His books have been translated into 38 languages. Seth writes one of the most popular marketing blogs in the world, and two of his TED talks are among the most popular of all time. He is the founder of the altMBA, the social media pioneer Squidoo, and Yoyodyne, one of the first internet companies. His blog is at seths.blog and his newest book is The Song of Significance: A New Manifesto for Teams*. Seth says that the foundation of all real skills is the confidence and permission to talk to each another. No place is that more apparent than in our meetings. On this episode, Seth returns to help us move towards meetings of significance. Key Points The song of significance is about work that matters, being part of something bigger than each one of us, and doing things we're proud of. Many organizations and leaders hold meetings, but they are often reports and lectures. Meetings of significance are conversations. Despite knowing the critical important of conversations, we tend to resist them in our roles. Our work is to begin those conversations. Start with agreement on what a meeting is how we do work that matters through it. The problem is rarely with Zoom. The problem is how you show up to facilitate the meeting. Create the culture you need to serve people well by setting the tone for it. You have more power than you think. Resources Mentioned The Song of Significance: A New Manifesto for Teams* by Seth Godin Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306) The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) How to Lead Meetings That Get Results, with Mamie Kanfer Stewart (episode 358) How to Use Power Responsibly, with Vanessa Bohns (episode 551) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.
Amy Gallo: Getting Along Amy Gallo is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. In her role as a contributing editor at Harvard Business Review, Amy writes about interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. Amy is co-host of HBR's Women at Work podcast and author of both the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone (Even Difficult People)*. In this conversation, Amy and I discuss one of the most common question she receives from leaders: how do I handle a colleague who's passive aggressive? We examine what causes this behavior, how to respond to it, and what to avoid that could worsen the relationship. Plus, we discuss the intention that leaders can bring in responding to passive-aggressive behavior that will help everybody move forward. Key Points Don't use the “passive-aggressive behavior” to label someone. It rarely helps and often results in more defensiveness. Focus on the other person's underlying concern or question rather than how they are expressing it. Not everyone is able to discuss thoughts and feelings openly. Consider doing hypothesis testing to determine what's next. Language like, “Here's the story I'm telling myself…” can help everyone move forward without assigning blame. When making a direct request, stick to the facts. Review past behavior like you're a referee vs. a fan. Artificial harmony is a danger spot for teams and leaders. Setting norms can help to reduce passive-aggressive behavior. Resources Mentioned Getting Along: How to Work with Anyone (Even Difficult People)* by Amy Gallo Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) Four Habits That Derail Listening, with Oscar Trimboli (episode 500) How to Prepare for Conflict, with Amy Gallo (episode 530) The Way to Get People Talking, with Andrew Warner (episode 560) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Celeste Headlee shares her expertise and advice about the “Do Nothing Revolution”. Celeste's an award-winning journalist, long-time radio host, professional speaker and author of the bestselling books We Need to Talk: How to Have Conversations That Matter and Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving. The post The Do Nothing Revolution with Celeste Headlee appeared first on Exellegal.
Andrew Warner: Stop Asking Questions Andrew Warner is an entrepreneur and host of the Startup Stories podcast, where he uncovers the secrets of the world's best founders. Over the course of 2,000+ episodes, Andrew has interviewed everyone from Barbara Corcoran, to Gary Vaynerchuk, to the founders of Airbnb. After building two startups of his own—one successful and one that failed—Andrew started Mixergy as a way to learn from other entrepreneurs. Today, Mixergy is a place where successful people teach ambitious upstarts through interviews, courses, masterclasses, and events. He is the author of Stop Asking Questions: How to Lead High-Impact Interviews and Learn Anything from Anyone*. In this conversation, Andrew and I discuss what he's learned about getting people to talk from thousands of hours of interviews and research. We explore some of the key tactics that he uses to help people open up in a genuine way. Plus, we discuss some common questions to avoid that may work against your goal to connect well with the other party. Key Points Help others get comfortable talking about themselves by revealing something about yourself first. They may not reciprocate immediately, but it often opens the door for future depth. Just a word or two can open up an entire new level of a conversation. Try using “Because?” or “How so?” as ways to hear more. People expect leaders to show up and have a direction for the conversation. Not everything needs to be phrased as a question — you may consider making requests like, “Tell me more,” to direct to conversation. Avoid asking questions that try to get people to articulate “most” or “best” answers. People spend too much mental bandwidth trying to rank-order instead of just engaging with the dialogue. When potentially uncomfortable situations come up, allow people an easy way out by giving them two paths they can go down. Resources Mentioned Stop Asking Questions: How to Lead High-Impact Interviews and Learn Anything from Anyone* by Andrew Warner Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) How to Ask Better Questions, with David Marquet (episode 454) Four Habits That Derail Listening, with Oscar Trimboli (episode 500) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
On top of an already disconnected society due to technology, add in a pandemic...and we’re bound to be a little socially awkward. So if we want our kids to communicate well, be kind and respectful, and apologize and forgive, we must first learn that behavior ourselves. Today Celeste Headlee gives us 10 incredibly useful rules on how to have a conversation, which involves letting go of our own ideas and being willing to learn something. Watch the full clip here. For more info, go to www.celesteheadlee.com, or check out her book, We Need to Talk: How to Have Conversations That Matter. Don’t forget to vote for me for Mother’s Day at www.podcastmagazine.com/moms! As always, I'd love to know what you think, so join in on the conversation! Subscribe, leave a review, or follow PG-ish on Instagram (@pgishparenting), or you can always find me at www.pgishparenting.com.
Humans need to have conversations every day-- at our jobs, in our homes, in government-- so how can we handle these better? Celeste Headlee is an award winning journalist who has done everything from anchoring morning news on public radio to covering presidential campaigns. In this episode, Celeste shares practical tips for anyone looking to improve their conversational skills, arguing that better conversations are well within our reach. Celeste is the author of “We Need to Talk: How to Have Conversations That Matter” and “Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving.” Celeste is a regular guest host on NPR and American Public Media and a highly sought consultant.
In dieser Folge von Female Future Finance hat Agnieszka mit Ellen Kuder, Vice President DACH von Afterpay, über das Thema Payments gesprochen. Wie haben sich die Bedürfnisse der Kunden verändert, vor allem durch den Digitalisierungsschub, ausgelöst von der Pandemie? Warum ist der Trend rund um das Prinzip Buy Now, Pay Later so beliebt und welche Zielgruppe wird hier angesprochen? Welche Ökosysteme können sich durchsetzen und wie positioniert sich AfterPay dahingehend? Welche Trends lassen sich derzeit im Payments-Bereich ausmachen? Und: Wie sieht ein Einkauf in zehn Jahren aus? • Wie haben sich die Bedürfnisse von Nutzerinnen und Nutzer durch die Pandemie verändert? • Was hat es mit der „Renaissance“ von Kauf auf Rechnung auf sich, welche Zielgruppe findet sich hier? • Welche neuen Trends gibt es im Bereich Payments derzeit? • Zum Thema Ökosysteme: Welches wird sich am ehesten durchsetzen können? • Was hat es mit “Data-Driven Offers” auf sich? • Wie kann man bei Zahlungen im Hintergrund Transparenz schaffen? • Wir wird man in zehn Jahren einkaufen – und wie für den Einkauf dann wohl bezahlen? --- Die Buchempfehlungen von Ellen Kuder: David A. Sinclair: “Lifespan: Why We Age―and Why We Don't Have To” (https://www.amazon.de/Lifespan-Why-Age_and-Dont-Have/dp/1501191977) Celeste Headlee: “We Need to Talk: How to Have Conversations That Matter” (https://www.amazon.de/We-Need-Talk-Conversations-Matter/dp/0062669001) Celeste Headlee: “Speaking of Race: Why We Need to Talk About Race-and How to Do It Effectively” (https://www.amazon.com/Speaking-Race-About-Race-Effectively-ebook/dp/B08VNMFCDF, Erscheinungstermin 02.11. 2021) Der Ted-Talk von Celeste Headlee (https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation) Alle weiteren Folgen, Infos und Kontaktmöglichkeiten hier: www.femalefuturefinance.creativeconstruction.de Feedback, Fragen, Wünsche und Ideen bitte an: podcast@femalefuturefinance.de
In the midst of exponential change, new approaches are required. The global business market was already volatile before the pandemic. Now more than ever, companies and churches face enormous operational challenges. Learn how to manage disruption and lead Through Crisis. Have “Conversations That Matter” to better navigate turbulence. Please join Elder James J. Washington and I on Saturday, December 19, 2020 at 3:00 P.M. (EST) as we discuss “Leadership During Times of Crisis. #CommunicationMastery #RemovingBarriersBuildingConnections #ConnectingYouToYourNextLevel #ConversationsThatMatters #WeAskTheQuestionsThatMatters #IamTheSolution
Our guest for this episode is the Host of The Art of Communication Podcast, Greg Rice. After graduating from the University of Pittsburgh, he was able to use his network to talk his way into the CEO’s office of a large regional bank and ended up choosing a role working with entrepreneurs.Down the road, Greg began working with Fortune 500 clients in a variety of venues working with leading companies across a wide swath of industries to drive better innovation and improve their customer experiences in consulting and sales roles.Let’s dive right into the episode and learn all about the Art of Communication.Things you will learn in this episode:[00:01 - 09:01] Building better connectionsI Introduce my guest, Greg Rice, to the showCheck out Greg’s FREE body language e-courseSee links belowThe Authentic Connection AcademyBuilding better connections and connect more effectivelyUnderstanding yourselfUnderstand other peopleVulnerability and EmpathyConversation Mastery[09:02 - 27:51] The Art of CommunicationGreg talks about Working with people who are daunted with his coursesTaking those baby steps to start and improve your communication skillsGreg looks back on his journey to improve his communication skillsGreg talks about the power of vulnerability and authenticityThe turning point for Greg’s journeyStarting his Podcast[27:52 - 34:28] Mentorship and Coaching KeysReaching out and connecting with people that can help and mentor youThe willingness to invest in yourselfBeing willing to put in the work[34:29 - 41:02] The FOCUS FIVE SegmentWhat book have you gifted most often? We Need to Talk: How to Have Conversations That Matter by Celeste HeadleeIf you can get an hour of somebody's time and ask questions, who would that be and why?Peter The ApostleWhat is one thing you believe that most people would disagree with you:People who are opposed with each other actually have a lot in commonMorning routine; How do you start your day?Wake up at 6Do the typical morning routinesHit the desk at around 6:30 to do some mindful readingDo a workoutCheck and rewrite my to-do listWhat is the best place we can connect with you online?See below for Social links Final wordsTweetable Quotes:“The more you are yourself, the more success, the more influence you’re going to have.” - Greg Rice“Being vulnerable doesn’t necessarily mean sharing something that you’re embarrassed about. Vulnerability for me just means sharing a little bit more of your truth about whatever it is that you’re talking about.” - Greg Rice“When you share that vulnerability, an amazing thing happens. Other people start opening up back to you. When you share a story and other people relate to it, that’s where real connection starts to happen.” - Greg Rice“Do one thing at a time. Don’t try to do fifteen different things.” - Greg RiceResources mentioned in the episode:FREE body language e-courseUniversity of PittsburghConnect with Greg on Instagram or visit https://gregjrice.com/ LEAVE A REVIEW + help someone who wants to explode their business growth by sharing this episode or click here to listen to our previous episodes.Are you working HARD but not really moving the needle on anything? You should check out my POWER LIST and find out how you can get more done to move your business, project, or relationship closer to where you want it to be. Let’s go!To know more about me and all the real estate opportunities you can find, check out my website at Hansstruzyna.com and follow me on Instagram. Get the chance to talk with me for FREE. Set up a call using this link https://calendly.com/h-struzyna/15min See acast.com/privacy for privacy and opt-out information.
In the midst of exponential change, new approaches are required. The global business market was already volatile before the pandemic. Now more than ever, companies and churches face enormous operational challenges. Learn how to manage disruption and lead Through Crisis. Have “Conversations That Matter” to better navigate turbulence. Please join Elder James J. Washington and I on Saturday, December 19, 2020 at 3:00 P.M. (EST) as we discuss “Leadership During Times of Crisis. #CommunicationMastery #RemovingBarriersBuildingConnections #ConnectingYouToYourNextLevel #ConversationsThatMatters #WeAskTheQuestionsThatMatters #IamTheSolution
Oscar Trimboli: Deep Listening Oscar is a mentor, coach, speaker, and author. He was a director at Microsoft for over a decade and headed up the MS Office division in Australia. Today, Oscar works with leadership teams and their organizations on the importance of clarity to create change, how to embrace the digital economy, and the role values play in the achievement of your purpose. He is the author of Deep Listening: Impact Beyond Words*. In this conversation, Oscar details the four habits that tend to derail our listening. We explore the patterns and behaviors of each habit, and how we can work to do better. Plus, Oscar invites us to notice feelings instead of words — as well as HOW people are saying things, not just WHAT they are saying. Key Points Four habits that derail listening: Dramatic Listener They get engrossed in the emotion and want to become an actor in it. Dramatic listeners tend to get caught up in the problem so much so that they don’t hear the idea or the solution. They may come away from an interaction feeling like they’ve really connected when in fact, they haven’t. Interrupting Listener We notice these people the most. They are coming from a place of concern and tend to listen to fix and solve the problem. They finish sentences wrongly and many listen for places to jump in as much as they are listening for the words. Lost Listener These listeners tend to zone out and appear not present. Lost listeners may be focused on something else. Technology devices have the potential to distract them substantially. Shrewd Listener These listeners are solving the current problem and also the next problem. They may create problems in their own mind that aren’t even what speaker said. They are smart enough not to interrupt, and often appear very engaged, but are not necessarily listening. Resources Mentioned Oscar’s Listening Quiz Deep Listening: Impact Beyond Words* by Oscar Trimboli The Four Villains of Listening (Deep Listening podcast) Book Notes Download my highlights from Deep Listening in PDF format (free membership required). Related Episodes The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) Get Better at Deep Listening, with Oscar Trimboli (episode 408) The Way to Be More Coach-Like, with Michael Bungay Stanier (episode 458) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Oscar Trimboli: Deep Listening Oscar is a mentor, coach, speaker, and author. He was a director at Microsoft for over a decade and headed up the MS Office division in Australia. Today, Oscar works with leadership teams and their organizations on the importance of clarity to create change, how to embrace the digital economy, and the role values play in the achievement of your purpose. He is the author of Deep Listening: Impact Beyond Words*. In this conversation, Oscar details the four habits that tend to derail our listening. We explore the patterns and behaviors of each habit, and how we can work to do better. Plus, Oscar invites us to notice feelings instead of words — as well as HOW people are saying things, not just WHAT they are saying. Key Points Four habits that derail listening: Dramatic Listener They get engrossed in the emotion and want to become an actor in it. Dramatic listeners tend to get caught up in the problem so much so that they don’t hear the idea or the solution. They may come away from an interaction feeling like they’ve really connected when in fact, they haven’t. Interrupting Listener We notice these people the most. They are coming from a place of concern and tend to listen to fix and solve the problem. They finish sentences wrongly and many listen for places to jump in as much as they are listening for the words. Lost Listener These listeners tend to zone out and appear not present. Lost listeners may be focused on something else. Technology devices have the potential to distract them substantially. Shrewd Listener These listeners are solving the current problem and also the next problem. They may create problems in their own mind that aren’t even what speaker said. They are smart enough not to interrupt, and often appear very engaged, but are not necessarily listening. Resources Mentioned Oscar’s Listening Quiz Deep Listening: Impact Beyond Words* by Oscar Trimboli The Four Villains of Listening (Deep Listening podcast) Book Notes Download my highlights from Deep Listening in PDF format (free membership required). Related Episodes The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) Get Better at Deep Listening, with Oscar Trimboli (episode 408) The Way to Be More Coach-Like, with Michael Bungay Stanier (episode 458) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Celeste Headlee (@CelesteHeadlee) is the host of On Second Thought at Georgia Public Broadcasting in Atlanta and has been a host and correspondent for NPR and PRI since 2006. She is the author of We Need to Talk: How to Have Conversations That Matter. What We Discuss with Celeste Headlee: Why listening in the right way is the key to improving what you have to say. Ways to correct the bad advice you’ve picked up about having good conversations. How we can put our cognitive biases in check. What it takes to have productive disagreements instead of shouting matches. Surprising ways your smartphone affects the quality of your conversations — even if it’s off. And much more... Full show notes and resources can be found here: jordanharbinger.com/423 Sign up for Six-Minute Networking -- our free networking and relationship development mini course -- at jordanharbinger.com/course! Like this show? Please leave us a review here -- even one sentence helps! Consider including your Twitter handle so we can thank you personally!
Kwame Christian: Negotiate Anything Kwame Christian is the Director of the American Negotiation Institute and business lawyer at Carlile Patchen & Murphy. His popular TED talk is titled Finding Confidence in Conflict. Today, he’s working extensively with organizations to help them improve their skills on negotiation and conflict resolution. Kwame hosts the top negotiation podcast, Negotiate Anything and is the author of the book Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life*. Key Points Use the compassionate curiosity framework: Acknowledge and validate emotions Get curious with compassion Joint problem solving If a difficult situation needs to be discussed, giving a heads up to the other party in advance helps them to work through the initial, emotional reaction and reset for a more productive conversation. Separating conversations about the content or service being offered from the deal itself can be useful to focus energy in the right places at the right time. This is especially useful for creative folks or those who might be highly sensitive to negotiations. When dealing with someone who is not behaving well, use the phrase “The problem is…” as a transition point that provides you more agency in the conversation. Resources Mentioned Free Negotiation Guides from Kwame Negotiate Anything podcast Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life* by Kwame Christian Book Notes Download my highlights from Finding Confidence in Conflict in PDF format (free membership required). Related Episodes An Astronaut’s Guide To Life On Earth, with Chris Hadfield (episode 149) The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) How to Find Confidence in Conflict, with Kwame Christian (episode 380) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Kwame Christian: Negotiate Anything Kwame Christian is the Director of the American Negotiation Institute and business lawyer at Carlile Patchen & Murphy. His popular TED talk is titled Finding Confidence in Conflict. Today, he’s working extensively with organizations to help them improve their skills on negotiation and conflict resolution. Kwame hosts the top negotiation podcast, Negotiate Anything and is the author of the book Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life*. Key Points Use the compassionate curiosity framework: Acknowledge and validate emotions Get curious with compassion Joint problem solving If a difficult situation needs to be discussed, giving a heads up to the other party in advance helps them to work through the initial, emotional reaction and reset for a more productive conversation. Separating conversations about the content or service being offered from the deal itself can be useful to focus energy in the right places at the right time. This is especially useful for creative folks or those who might be highly sensitive to negotiations. When dealing with someone who is not behaving well, use the phrase “The problem is…” as a transition point that provides you more agency in the conversation. Resources Mentioned Free Negotiation Guides from Kwame Negotiate Anything podcast Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life* by Kwame Christian Book Notes Download my highlights from Finding Confidence in Conflict in PDF format (free membership required). Related Episodes An Astronaut’s Guide To Life On Earth, with Chris Hadfield (episode 149) The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) How to Find Confidence in Conflict, with Kwame Christian (episode 380) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
While today’s clip is from a talk given one month after the 2016 election, Celeste Headlee, an award-winning journalist and best-selling author, drops truth bombs that are possibly even more relevant today as we lean into the final stretch before the current election. I’m not usually one to talk politics here, but I also want to encourage us to lean into the hard conversations that lead to understanding--and this talk is worth listening to again and again. Watch the full clip here, and for more info about Celeste Headlee, here’s her website. Check out her book, We Need to Talk: How to Have Conversations That Matter, at https://amzn.to/30tnKCU. I'd love to know what you think, so join in on the conversation! Subscribe, leave a review, or follow PG-ish on Instagram (@pgishparenting), or you can always find me at www.pgishparenting.com.
Handwriting analysis sounds like it might be scientific. After all some courts allow it during trials and it has helped to convict defendants. But how reliable is it really? When put to the test, do handwriting experts do better in spotting a forgery or confirming a signature than you or me? Listen and find out. http://www.quackwatch.org/01QuackeryRelatedTopics/Tests/grapho.html You like to think that when you buy something, you do it for sound smart and logical reasons. And maybe YOU do. But most people don’t. Marketing expert Harry Beckwith, author of the book, Unthinking: The Surprising Forces Behind What We Buy (http://amzn.to/2FoSOHk) explains why we usually buy for reasons that have little to do with logic – even though we think otherwise. All alcoholic drinks are not created equal. Some get you drunker, some are more likely to give you a hangover and one in particular is more likely to land you in a hospital emergency room although no one is really sure why. If you enjoy a cocktail, this is worth hearing. http://www.menshealth.com/health/4-secretly-dangerous-drinks Ever go in to a conversation with the intent of changing someone’s mind? As you probably discovered, it almost never works. So perhaps that should not be the goal according to Celeste Headlee of Georgia Public Radio and author of the book, We Need to Talk: How to Have Conversations That Matter (http://amzn.to/2oXH1Zk). She discusses a different way to approach difficult conversations so they don’t end in arguments and maybe actually accomplish something. Learn more about your ad choices. Visit megaphone.fm/adchoices
As we recorded this episode, the coronavirus pandemic was impacting nearly all industries — and employees. To find out how learning and development (L&D) can support employee wellness and well-being, we spoke with Celeste Headlee, award-winning journalist, speaker, and bestselling author of “We Need to Talk: How to Have Conversations That Matter” and “Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving.”
Are you feeling burnt out? Do you find yourself working MORE, not less, even while working from home? Award-winning journalist Celeste Headlee joins us on The Upgrade this week to talk about how the toxic culture of busyness is harming both our brains and our bodies, and what we can do about it. Celeste is the author of We Need to Talk: How to Have Conversations That Matter, and most recently, Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving. Later in the show, hear Lifehacker's health editor Beth Skwarecki speak with mental health expert Dr. Sanam Hafeez about how to navigate this psychologically stressful time for ourselves and our kids. Have an idea for a future episode? Call us at 347-687-8109 and leave a voicemail, or write to us at upgrade@lifehacker.com. We want to hear from you!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
We work feverishly to make ourselves happy. So why are we so miserable? Award-winning journalist Celeste Headlee illuminates a new path ahead, seeking to institute a global shift in our thinking so we can stop sabotaging our well-being, put work aside, and start living instead of doing. Celeste Headlee is an award-winning journalist, professional speaker and author of Heard Mentality and We Need to Talk: How to Have Conversations That Matter. In her 20-year career in public radio, she has been the Executive Producer of On Second Thought at Georgia Public Radio and anchored programs including Tell Me More, Talk of the Nation, All Things Considered, and Weekend Edition. In addition, Celeste serves as an advisory board member for Procon.org and The Listen First Project and is the co-host for season three of the Scene on Radio podcast MEN and the upcoming series Retro Report on PBS. Celeste is the recipient of the 2019 Media Changemaker Award and her newest book, Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving, released in March 2020. Visit www.celesteheadlee.com. Get the new Your Inner World – Guided Meditations by Sister Jenna. Visit www.americameditating.org. Download our free Pause for Peace App for Apple or Android.
Susan Rice: Tough Love Susan Rice served as the United States ambassador to the United Nations during President Barack Obama’s first term in office. She was later appointed by President Obama as National Security Advisor, a position she held until the end of his presidency. Today she is the Distinguished Visiting Research Fellow at the School of International Service at American University, a Non-Resident Senior Fellow at the Belfer Center for Science and International Affairs at Harvard’s Kennedy School of Government, and a contributing opinion writer for The New York Times. She is the author the New York Times bestseller Tough Love: My Story of Things Worth Fighting For*. In this conversation, Susan and I discuss how her upbringing shaped her skills at mediation, the course corrections she navigated in her career to get better, and how she ensured all perspectives were heard inside President Obama’s National Security Council meetings. Key Points Susan’s early experience mediating the arguments between her parents helped her develop resilience that would be useful later. It’s helpful to separate the behavior from the person. Address inappropriate behavior, and keep it in context with the larger relationship. “You can get a long way leading a team, even if many members of the team don’t actually agree with the direction you’re steering towards, if they feel that their advice, perspective, recommendations have truly been heard and appreciated.” When facilitating a critical meeting, ensure the principal attendees receive reading points and preparation well in advance. Humor, an iron fist, or a velvet glove are all useful tools at the right times. Experience helps you determine what’s best in the moment. Wisdom from Susan’s dad: “You can’t let other people define you, for you.” Resources Mentioned Tough Love: My Story of Things Worth Fighting For* by Susan Rice Book Notes Download my highlights from Tough Love in PDF format (free membership required). Related Episodes How to Manage Abrasive Leaders, with Sharone Bar-David (episode 290) The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) How to Negotiate When Others Have Power, with Kwame Christian (episode 416) Leadership in the Midst of Chaos, with Jim Mattis (episode 440) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Susan Rice: Tough Love Susan Rice served as the United States ambassador to the United Nations during President Barack Obama’s first term in office. She was later appointed by President Obama as National Security Advisor, a position she held until the end of his presidency. Today she is the Distinguished Visiting Research Fellow at the School of International Service at American University, a Non-Resident Senior Fellow at the Belfer Center for Science and International Affairs at Harvard’s Kennedy School of Government, and a contributing opinion writer for The New York Times. She is the author the New York Times bestseller Tough Love: My Story of Things Worth Fighting For*. In this conversation, Susan and I discuss how her upbringing shaped her skills at mediation, the course corrections she navigated in her career to get better, and how she ensured all perspectives were heard inside President Obama’s National Security Council meetings. Key Points Susan’s early experience mediating the arguments between her parents helped her develop resilience that would be useful later. It’s helpful to separate the behavior from the person. Address inappropriate behavior, and keep it in context with the larger relationship. “You can get a long way leading a team, even if many members of the team don’t actually agree with the direction you’re steering towards, if they feel that their advice, perspective, recommendations have truly been heard and appreciated.” When facilitating a critical meeting, ensure the principal attendees receive reading points and preparation well in advance. Humor, an iron fist, or a velvet glove are all useful tools at the right times. Experience helps you determine what’s best in the moment. Wisdom from Susan’s dad: “You can’t let other people define you, for you.” Resources Mentioned Tough Love: My Story of Things Worth Fighting For* by Susan Rice Book Notes Download my highlights from Tough Love in PDF format (free membership required). Related Episodes How to Manage Abrasive Leaders, with Sharone Bar-David (episode 290) The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) How to Negotiate When Others Have Power, with Kwame Christian (episode 416) Leadership in the Midst of Chaos, with Jim Mattis (episode 440) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Start with an announcement… This will be the last episode of Inside Influence for 2019. We’ve been on air now for two years - and come rain, shine, tech malfunctions, childbirth or recording in cupboards during blizzards - we’ve loved delivering an episode every two weeks. This year I’ve decided to do it a little differently - and we’ll be taking an extended break over Christmas. However fear not - normal programming - actually no scrap that - bigger and better programming - will resume on the 15th of January 2020. As a quick word to the creators out there - you’ll know what I mean when I talk about that essential tension between consistency and creativity. The irony being that while they’re both 100% vital to doing anything worthwhile - they often make uneasy bedfellows. I don’t have a universal answer to that balance - and to be honest I’d be watchful of anyone that claims they do. However what I have learnt over the years is that taking an intentional break - or deliberate pause - is often the moment that things just naturally move to the next level. As someone much wiser than me once said - ‘this is your train set - so drive it.’ And that includes choosing when to take a pit stop.So - while we peer under the bonnet, check the oil and figure out which parts of the show we want to supercharge next year. I’d love your feedback. What would you like to hear more of? Less of? How can we support you in having more of these conversations out there in the world? All ideas are good ideas so hit me and the team up on social, via the website or good old fashioned web mail at content@juliemasters.comOK… public announcement over - let’s move on to today’s guest. Here’s the question… is there any more important skill than being able to sustain a coherent, confident conversation? Can you think of any other super power that holds more possibility? Or more strength?As a business owner, leader and parent - I can promise you that any time I have looked at the priorities of skills that I need to develop - for myself - and in those I’m here to support - it hits number one on the list every time. Imagine if you could broach that subject that’s painful or uncomfortable for you - and deepen rather than fracture your connection with that person. Or ask for what you want OR stand up for something you truly believed in.Fast forward a year - what would your life and relationships look like now? Which would still be there? And how fiercely open minded would you have become? And probably more importantly in the world right now - where intolerance and our seeming inability to hold constructive dialogue with those that disagree with us - that hold different views and values. Online and Offline. What would our teams, communities and governments look like if we knew how to successfully tackle hard and yet vital topics - with curiosity, respect and an intention to move forward together - rather than score a point?Someone asked me - ‘would you rather be right or would you rather be in relationship?’. For me the answer is always the latter. And let me tell you that’s hard. That’s a hard commitment to keep. Especially when what’s at stake is high. But there is a difference between mindlessly complying - and being open to other perspectives. You don’t have to agree in order to accept - and once someone feels truly accepted - that’s a place when bridges start to be built.My next guest in this episode is what I would consider a certified master in having powerful conversations. An award-winning journalist and author - throughout her 20-year career in public radio she has anchored programs including Tell Me More, Talk of the Nation, All Things Considered, and Weekend Edition - some of America’s top rated radio programs. She is also the author of ‘We Need to Talk: How to Have Conversations That Matter’. Synthesising everything she has learned about how to navigate respectful and important conversations.As an NPR host and journalist, Celeste has interviewed hundreds of people from all walks of life. From Nobel prize winners, truck drivers, plumbers to Heads of State. Sometimes on topics that fit with her personal viewpoints - and other times with people she disagrees with deeply. And once again it’s in the latter - where the most surprising moments can be found. In our conversation, Celeste and I danced - yes I’m going to say danced for this one - our way through some of the science, art and profound moments that are possible when you start committing to having conversations that matter. Including:Staying open enough to be amazed by everyone you meet - and that means everyone. I know full well you’re picturing one person right now that you’ve already pegged as an exception.How to actually begin difficult conversations. Often the hardest part right?The toughest conversation she’s ever had - and what she would do differently if she could do it over again.How by both focusing on and verbalising your intent in a difficult conversation - has the ability to change everything - and act as a rudder when things get off trackThe power of the human voice on physiological level - this bit quite seriously blew my mind - in fact I think if you listen you can hear my brain scramble when we get to this point. Definitely a rabbit hole I’ll be jumping down over Christmas.And the role of empathy, when to use it - how - and why it starts with a commitment to stop saying the phrase – ‘I know exactly how you feel.’ If I was going to end this podcast year on any note - it would be this one - we need to get better at having difficult conversations. Openly, frequently, respectfully and intentionally. Even when we don’t know what to say. And especially when we don’t agree.So - let’s start here. Pour a cup of tea, chai frappe latte - or whatever floats your caffeine boat. Is that a thing? I have no idea. Either way, pick a conversation in your life that deserves either a second OR first attempt. And get ready to learn from one of thee best on the planet when it comes to navigating what should come next after the words…. ‘We need to talk’.One of the fiercest, funniest people I’ve had the pleasure of spending time with - Celeste Headlee. See acast.com/privacy for privacy and opt-out information.
Over the years, I have been asked numerous times to recommend books on helping to improve communication skills. My go-to list is a short one but includes my favorite and most effective books on the topic. There is now a new book and a new author topping that list for me. Her name is Celeste […] The post 291: How to Have Conversations That Matter with Celeste Headlee first appeared on Read to Lead Podcast.
Lori Gottlieb: Maybe You Should Talk to Someone Lori Gottlieb is a psychotherapist and New York Times bestselling author of Maybe You Should Talk to Someone*. In addition to her clinical practice, she writes The Atlantic’s weekly Dear Therapist advice column and contributes regularly to The New York Times and many other publications. Lori has written hundreds of articles related to psychology and culture, many of which have become viral sensations. She is a sought-after expert in media appearing on The Today Show, Good Morning America, and NPR’s “Fresh Air.” In this conversation, Lori and I explore what to do with our feelings, how make the transition from idiot compassion towards wise compassion, and where a therapist can help. When a therapist is the right resource, Lori teaches us how to gain the most from therapy by stepping into both vulnerability and accountability. Key Points It’s important to make the transition from “idiot compassion” to wise compassion — and to find others who can do that for us. Sometimes people say they want to stop the difficult feelings, but you can’t mute some feelings without muting all of them. We keep secrets from our therapists — and we keep secrets from ourselves. The more we are able to be vulnerable, the more that people are able to help ourselves. Insight alone is not valuable without accountability to do better with new insight. What matters most in the success of therapy is the relationship with your therapist, more so than any other factor or credentials. Resources Mentioned Maybe You Should Talk to Someone* by Lori Gottlieb Dear Therapist in The Atlantic Related Episodes How to Manage Your Inner Critic, with Tara Mohr (episode 232) Four Steps to Get Unstuck and Embrace Change, with Susan David (episode 297) The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Lori Gottlieb: Maybe You Should Talk to Someone Lori Gottlieb is a psychotherapist and New York Times bestselling author of Maybe You Should Talk to Someone*. In addition to her clinical practice, she writes The Atlantic’s weekly Dear Therapist advice column and contributes regularly to The New York Times and many other publications. Lori has written hundreds of articles related to psychology and culture, many of which have become viral sensations. She is a sought-after expert in media appearing on The Today Show, Good Morning America, and NPR’s “Fresh Air.” In this conversation, Lori and I explore what to do with our feelings, how make the transition from idiot compassion towards wise compassion, and where a therapist can help. When a therapist is the right resource, Lori teaches us how to gain the most from therapy by stepping into both vulnerability and accountability. Key Points It’s important to make the transition from “idiot compassion” to wise compassion — and to find others who can do that for us. Sometimes people say they want to stop the difficult feelings, but you can’t mute some feelings without muting all of them. We keep secrets from our therapists — and we keep secrets from ourselves. The more we are able to be vulnerable, the more that people are able to help ourselves. Insight alone is not valuable without accountability to do better with new insight. What matters most in the success of therapy is the relationship with your therapist, more so than any other factor or credentials. Resources Mentioned Maybe You Should Talk to Someone* by Lori Gottlieb Dear Therapist in The Atlantic Related Episodes How to Manage Your Inner Critic, with Tara Mohr (episode 232) Four Steps to Get Unstuck and Embrace Change, with Susan David (episode 297) The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Cal Newport: Digital Minimalism Cal Newport is a computer science professor at Georgetown University who studies the theory of distributed systems. In addition to his academic work, he writes about the intersection of technology and culture. He’s the author of six books including Deep Work: Rules for Focused Success in a Distracted World and Digital Minimalism: Choosing a Focused Life in a Noisy World. Key Points The human brain is very sophisticated in how it navigates social dynamics using voice and visual cues. Digital interactions bypass the brain’s ability to see these cues. Social media interactions might make you think you’re being social, but you can still lonely because your brain doesn’t count these interactions the same as person-to-person interactions. Digital interactions are not bad, but they can crowd out more important real-world interactions. Make sure tech is serving the things that are important in your life, rather than just using it as an escape from your life. Small steps tend not to work when transitioning to digital minimalism. A better way is to take a 30-day break from consuming digital content and then rebuild your digital life from scratch. Resources Mentioned Digital Minimalism: Choosing a Focused Life in a Noisy World* by Cal Newport Reclaiming Conversation: The Power of Talk in a Digital Age* by Sherry Turkle Alone Together: Why We Expect More from Technology and Less from Each Other* by Sherry Turkle Book Notes Download my highlights from Digital Minimalism in PDF format (free membership required). Related Episodes How to Make Deep Work Happen, with Cal Newport (episode 233) The Power of Solitude, with Mike Erwin (episode 308) Have Conversations That Matter, with Celeste Headlee (episode 344) How to Create Meaningful Gatherings, with Priya Parker (episode 395) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Cal Newport: Digital Minimalism Cal Newport is a computer science professor at Georgetown University who studies the theory of distributed systems. In addition to his academic work, he writes about the intersection of technology and culture. He’s the author of six books including Deep Work: Rules for Focused Success in a Distracted World and Digital Minimalism: Choosing a Focused Life in a Noisy World. Key Points The human brain is very sophisticated in how it navigates social dynamics using voice and visual cues. Digital interactions bypass the brain’s ability to see these cues. Social media interactions might make you think you’re being social, but you can still lonely because your brain doesn’t count these interactions the same as person-to-person interactions. Digital interactions are not bad, but they can crowd out more important real-world interactions. Make sure tech is serving the things that are important in your life, rather than just using it as an escape from your life. Small steps tend not to work when transitioning to digital minimalism. A better way is to take a 30-day break from consuming digital content and then rebuild your digital life from scratch. Resources Mentioned Digital Minimalism: Choosing a Focused Life in a Noisy World* by Cal Newport Reclaiming Conversation: The Power of Talk in a Digital Age* by Sherry Turkle Alone Together: Why We Expect More from Technology and Less from Each Other* by Sherry Turkle Book Notes Download my highlights from Digital Minimalism in PDF format (free membership required). Related Episodes How to Make Deep Work Happen, with Cal Newport (episode 233) The Power of Solitude, with Mike Erwin (episode 308) Have Conversations That Matter, with Celeste Headlee (episode 344) How to Create Meaningful Gatherings, with Priya Parker (episode 395) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
In our most meta podcast to date, Matt is joined by public radio journalist and author Celeste Headlee to discuss what it takes to become a great host. Some of you may recognize Celeste's name from her work with a variety of publications including NPR, PBC, GPB, and PRI. In addition to her spoken work, Celeste is the author of two books, We Need to Talk: How to Have Conversations That Matter, and Heard Mentality: An A-Z Guide on How to Take Your Podcast or Radio Show from Idea to Hit. Together, Matt and Celeste dive into the two major components of being a great podcast host: what can be taught and what is innate. If you've ever considered podcasting, or currently host your own, be sure to listen in today and discover what your podcast could be missing! Links: Celeste Headlee LinkedIn | Heard Mentality: An A-Z Guide to Take Your Podcast or Radio Show From Idea to a Hit|Celeste Headlee TED Talk: 10 Ways to have a better conservation | We Need to Talk : How to have Conversations That Matter
Priya Parker: The Art of Gathering Priya Parker is a facilitator, strategic advisor, and founder of Thrive Labs, at which she helps activists, elected officials, corporate executives, educators, and philanthropists create transformative gatherings. She is the author of The Art of Gathering: How We Meet and Why It Matters*. Key Points What creates meaning in a gathering is conversation, not the functional details of the event. We’re often not totally clear on the purpose of our gatherings. We don’t need to gather more often, but we need to do a better job when we do gather. Resources Mentioned The Art of Gathering: How We Meet and Why It Matters* by Priya Parker The Modern Manager podcast Book Notes Download my highlights from The Art of Gathering in PDF format (free membership required). Related Episodes Use Power for Good and Not Evil, with Dacher Keltner (episode 254) Have Conversations That Matter, with Celeste Headlee (episode 344) How to Plan Meetings That Get Results, with Mamie Kanfer Stewart (episode 358) The Path of Humble Leadership, with Edgar Schein (episode 363) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Priya Parker: The Art of Gathering Priya Parker is a facilitator, strategic advisor, and founder of Thrive Labs, at which she helps activists, elected officials, corporate executives, educators, and philanthropists create transformative gatherings. She is the author of The Art of Gathering: How We Meet and Why It Matters*. Key Points What creates meaning in a gathering is conversation, not the functional details of the event. We’re often not totally clear on the purpose of our gatherings. We don’t need to gather more often, but we need to do a better job when we do gather. Resources Mentioned The Art of Gathering: How We Meet and Why It Matters* by Priya Parker The Modern Manager podcast Book Notes Download my highlights from The Art of Gathering in PDF format (free membership required). Related Episodes Use Power for Good and Not Evil, with Dacher Keltner (episode 254) Have Conversations That Matter, with Celeste Headlee (episode 344) How to Plan Meetings That Get Results, with Mamie Kanfer Stewart (episode 358) The Path of Humble Leadership, with Edgar Schein (episode 363) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Daniel Goleman: Emotional Intelligence In 1995, Daniel Goleman published the blockbuster bestselling book Emotional Intelligence*, a book that now has more than 5 million copies in print worldwide in 40 different languages. He’s the author of a series of primers for the competencies of emotional and social intelligence, titled Building Blocks of Emotional Intelligence* and he’s the founder of the Emotional Intelligence Coaching Certification. Key Points The three types of empathy: Cognitive empathy - you can sense what people are thinking Emotional empathy - you can pick up on other people’s emotions Empathic concern - people can tell you care about them Resources Mentioned Emotional Intelligence* by Daniel Goleman Building Blocks of Emotional Intelligence* by Daniel Goleman et al. A Force for Good* by Daniel Goleman and the Dalai Lama Emotional and Social Competence Inventory Emotional Intelligence Coaching Certification Book Notes Download my highlights from the Empathy primer in PDF format (free membership required). Related Episodes How to Get the Ideal Team Player, with Patrick Lencioni (episode 301) Have Conversations That Matter, with Celeste Headlee (episode 344) Enhance Your Self-Awareness, with Daniel Goleman (episode 353) The Power of Vulnerability in Leadership, with Jason Brooks (episode 385) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Daniel Goleman: Emotional Intelligence In 1995, Daniel Goleman published the blockbuster bestselling book Emotional Intelligence*, a book that now has more than 5 million copies in print worldwide in 40 different languages. He’s the author of a series of primers for the competencies of emotional and social intelligence, titled Building Blocks of Emotional Intelligence* and he’s the founder of the Emotional Intelligence Coaching Certification. Key Points The three types of empathy: Cognitive empathy - you can sense what people are thinking Emotional empathy - you can pick up on other people’s emotions Empathic concern - people can tell you care about them Resources Mentioned Emotional Intelligence* by Daniel Goleman Building Blocks of Emotional Intelligence* by Daniel Goleman et al. A Force for Good* by Daniel Goleman and the Dalai Lama Emotional and Social Competence Inventory Emotional Intelligence Coaching Certification Book Notes Download my highlights from the Empathy primer in PDF format (free membership required). Related Episodes How to Get the Ideal Team Player, with Patrick Lencioni (episode 301) Have Conversations That Matter, with Celeste Headlee (episode 344) Enhance Your Self-Awareness, with Daniel Goleman (episode 353) The Power of Vulnerability in Leadership, with Jason Brooks (episode 385) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Kwame Christian: Negotiate Anything Kwame Christian is a business lawyer and the Director of the American Negotiation Institute. His TEDx Talk, Finding Confidence in Conflict, was the most popular TED Talk on the topic of conflict of 2017. Today, he’s working extensively with procurement departments within companies to help them make better deals. Kwame hosts the top negotiation podcast, Negotiate Anything and is the author of the book Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life*. Key Points Three points to the breakdown of communication: The Frame (the storyline) The Pace (how fast) The Direction (what issues you’re talking about) Three steps of compassionate curiosity: Acknowledging emotions Getting curious with compassion Joint problem solving Resources Mentioned Kwame’s Negotiation guide Negotiate Anything podcast by Kwame Christian Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life* by Kwame Christian Anchoring episode on Negotiate Anything Book Notes Download my highlights from Finding Confidence in Conflict in PDF format (free membership required). Related Episodes Negotiating As If Your Life Depended On It, with Chris Voss (episode 262) Negotiation Tactics for Results, with Kwame Christian (episode 311) Have Conversations That Matter, with Celeste Headlee (episode 344) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Kwame Christian: Negotiate Anything Kwame Christian is a business lawyer and the Director of the American Negotiation Institute. His TEDx Talk, Finding Confidence in Conflict, was the most popular TED Talk on the topic of conflict of 2017. Today, he’s working extensively with procurement departments within companies to help them make better deals. Kwame hosts the top negotiation podcast, Negotiate Anything and is the author of the book Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life*. Key Points Three points to the breakdown of communication: The Frame (the storyline) The Pace (how fast) The Direction (what issues you’re talking about) Three steps of compassionate curiosity: Acknowledging emotions Getting curious with compassion Joint problem solving Resources Mentioned Kwame’s Negotiation guide Negotiate Anything podcast by Kwame Christian Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life* by Kwame Christian Anchoring episode on Negotiate Anything Book Notes Download my highlights from Finding Confidence in Conflict in PDF format (free membership required). Related Episodes Negotiating As If Your Life Depended On It, with Chris Voss (episode 262) Negotiation Tactics for Results, with Kwame Christian (episode 311) Have Conversations That Matter, with Celeste Headlee (episode 344) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
What’s the one thing that has the same power to unite and escalate conflict at the same time? Conversation. The dialogue you share with another person can create a greater connection, inspire, and motivate, but it can also leave you feeling more separated than ever. Can we savor each discussion and have conversations that really matter? Yes! Award-winning journalist, Celeste Headlee, shares the research and steps on how to get started. Celeste’s a professional speaker and author of Herd Mentality and We Need to Talk: How to Have Conversations That Matter. In her 20-year career in public radio she's been the executive producer of On Second Thought at Georgia Public Radio, has anchored programs including: Tell Me More, Talk of the Nation, All Things Considered and Weekend Edition, and has served as a co-host of the national morning news show, The Takeaway from PRI and WNYC. Celeste’s TEDx talk sharing ‘10 Ways to Have a Better Conversation Now’ has over 16 million total views to date. Get ready to leave a long-lasting impression at your next “Hello!” Key takeaways: Honest talk. How often do you leave things unsaid because you think someone won’t agree or get offended? A conversation can mold a relationship and it’s time to boldly get past the idea of politeness and really start to talk. Understand THIS before getting started…[04:56]. Group talk. When it comes to powerful knowledge, look towards the wisdom of crowds. Developing cognitive dissonance with a group of people that share different opinions, experiences, and backgrounds can be stronger than any one expert’s view. Begin a smarter, larger conversation HERE…[13:31]. Self-talk. While chatting with a friend you’re reminded of something and your mind wanders off for a bit--then you’re back to it, but your phone vibrates and you ‘politely’ skim the text before coming back to the discussion. In a world of perpetual distraction, how can you tell if you’re a good/bad listener? Look for THESE signs…[20:05]. Sympathy talk. Celeste shares the steps to becoming a better listener, the signs to look for when you wonder if you’re good at it or not, and how mindfulness can improve your conversation skills--but there’s more! Learn these TWO practical skills to master your next talk…[29:04]. Tune in and turn the volume up for a dose of inspiration and life lessons. You're never more than One Idea Away from a whole, new reality.
Being in the hosting chair of public radio for almost 20 years made Celeste Headlee discover how bad most of our conversations are. What are we doing wrong? And how can we make it right? Show notes & links: https://www.celesteheadlee.com Celeste’s TED Talk 10 Ways to Have a Better Conversation Celeste’s book We Need To Talk: How to Have Conversations That Matter
Celeste Headlee: We Need to Talk Celeste Headlee is an award-winning journalist who has appeared on NPR, PBS World, PRI, CNN, BBC and other international networks. She hosts a daily talk show called “On Second Thought” for Georgia Public Broadcasting in Atlanta. She’s the author of the book We Need to Talk: How to Have Conversations That Matter*. Key Points Dysfunctional conversations (especially about politics) are nothing new. What is new is how virtually every decision we make has been politicized. When in a conversation, let go of the burden of trying to convince someone of something. Listen to someone to hear their perspective rather than only waiting to hear what they say just so you can refute it. When you’re trying to take in information, you cannot also be holding an agenda. If you don’t know an answer, don’t try to hide it. Just say, “I don’t know, but I’ll find out.” People have less empathy towards others than they used to. It’s possible to find something in common with almost anyone if you ask a few questions. Resources Mentioned We Need to Talk: How to Have Conversations That Matter* by Celeste Headlee 10 Ways to Have a Better Conversation (Celeste’s TED talk) Don’t Find a Job, Find a Mission Help Make America Talk Again Book Notes Download my highlights from We Need to Talk in PDF format (free membership required). Related Episodes How to Know What to Ask, with Andrew Warner (episode 198) Use Power for Good and Not Evil, with Dacher Keltner (episode 254) How to Increase Your Conversational Intelligence, with with Judith Glaser (episode 271) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Celeste Headlee: We Need to Talk Celeste Headlee is an award-winning journalist who has appeared on NPR, PBS World, PRI, CNN, BBC and other international networks. She hosts a daily talk show called “On Second Thought” for Georgia Public Broadcasting in Atlanta. She’s the author of the book We Need to Talk: How to Have Conversations That Matter*. Key Points Dysfunctional conversations (especially about politics) are nothing new. What is new is how virtually every decision we make has been politicized. When in a conversation, let go of the burden of trying to convince someone of something. Listen to someone to hear their perspective rather than only waiting to hear what they say just so you can refute it. When you’re trying to take in information, you cannot also be holding an agenda. If you don’t know an answer, don’t try to hide it. Just say, “I don’t know, but I’ll find out.” People have less empathy towards others than they used to. It’s possible to find something in common with almost anyone if you ask a few questions. Resources Mentioned We Need to Talk: How to Have Conversations That Matter* by Celeste Headlee 10 Ways to Have a Better Conversation (Celeste’s TED talk) Don’t Find a Job, Find a Mission Help Make America Talk Again Book Notes Download my highlights from We Need to Talk in PDF format (free membership required). Related Episodes How to Know What to Ask, with Andrew Warner (episode 198) Use Power for Good and Not Evil, with Dacher Keltner (episode 254) How to Increase Your Conversational Intelligence, with with Judith Glaser (episode 271) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Handwriting analysis sounds like it might be scientific. After all some courts allow it during trials and it has helped to convict defendants. But how reliable is it really? When put to the test, do handwriting experts do better in spotting a forgery or confirming a signature than you or me? We’ll discuss that. (http://www.quackwatch.org/01QuackeryRelatedTopics/Tests/grapho.html) You like to think that when you buy something, you do it for sound smart and logical reasons. And maybe YOU do. But most people don’t. Marketing expert Harry Beckwith, author of the book, Unthinking: The Surprising Forces Behind What We Buy (http://amzn.to/2FoSOHk) explains why we usually buy for reasons that have little to do with logic – even though we think otherwise. All alcoholic drinks are not created equal. Some get you drunker, some are more likely to give you a hangover and one in particular is more likely to land you in a hospital emergency room although no one is really sure why. If you enjoy a cocktail, this is worth hearing. (http://www.menshealth.com/health/4-secretly-dangerous-drinks) Ever go in to a conversation with the intent of changing someone’s mind? As you probably discovered, it almost never works. So perhaps that should not be the goal according to Celeste Headlee of Georgia Public Radio and author of the book We Need to Talk: How to Have Conversations That Matter (http://amzn.to/2oXH1Zk). She discusses a different way to approach difficult conversations so they don’t end in arguments and maybe actually accomplish something.
Total Duration 43:45 Download episode 195 The Lost Art of Conversation George Bernard Shaw once said "The single biggest problem in communication is the illusion that it has taken place." As leaders of teams and projects, that's a serious problem since so much of our success depends on our ability to communicate effectively with those around us. For all the wonders of technology, one of the unintended consequences is we're getting worse at the art of conversation. There are plenty of studies to back this up, but I think the point is intuitive to us all—-there's more talking, for sure, yet perhaps less true conversation than ever. To help us become better at conversing with even the most difficult stakeholder, we're joined in this episode by Celeste Headlee to talk about her new book We Need to Talk: How to Have Conversations That Matter. It's related to her famous TED Talk, which I've included below. For Your Administrative Assistant! If you have an administrative assistant, here's an idea for how you can invest in them! Our Effective Administrative Assistant Webinar Series starts up soon. Learn more at https://i-leadonline.com/Admin Thank you for joining me for this episode of The People and Projects Podcast! {youtube}https://www.youtube.com/watch?v=R1vskiVDwl4{/youtube} WE NEED TO TALK by Bachman available on Amazon at http://amzn.to/2CuoGYA HARD BOILED by Kevin Macleod Licensed under a Creative Commons: Attribution 3.0 License.
Celeste Headlee (@CelesteHeadlee) is the host of On Second Thought at Georgia Public Broadcasting in Atlanta and has been a host and correspondent for NPR and PRI since 2006. She is the author of We Need to Talk: How to Have Conversations That Matter. "The attempt to change somebody's mind is the death of good conversation." -Celeste Headlee The Cheat Sheet: Learn why listening in the right way is the key to improving what you have to say. Explore ways to correct the bad advice you've picked up about having good conversations. Find out how we can put our cognitive biases in check. See what it takes to have productive disagreements instead of shouting matches. Discover surprising ways your smartphone affects the quality of your conversations -- even if it's off. And so much more... Full show notes at https://theartofcharm.com/684/ Find out more about the team who makes The Art of Charm podcast here! DesignCrowd helps startups and small businesses crowdsource custom graphics, logos, Web design -- even tattoo designs! Check out DesignCrowd.com/Charm for a special $100 VIP offer for our listeners or enter the discount code CHARM when posting a project. Skip Netflix tonight and join the millions of students learning and growing on Skillshare today -- AoC listeners get three months of Skillshare for 99 cents by signing up at skillshare.com/charm! Rocket Mortgage by Quicken Loans. Apply simply. Understand fully. Mortgage confidently. To get started, go to RocketMortgage.com/FORBES! Did you know that your old and aging tech is costing you time and money? It's time to upgrade to a new HP. AoC Family can go to hp.com/charm, enter code CHARM, and save 35% on select HP Business products with Intel Core processors! CastBox introduces an in-audio search capability that offers a brand new way to search for podcasts you may love based on words or topics. Download CastBox for iOS or Android and enter promo code AOC under Go Premium for six free months of premium features! Does your business have an Internet presence? Now save a whopping 50% on new webhosting packages here with HostGator by using coupon code CHARM! Free yourself from typing notes, reports, and documents by going with the transcriptionists we trust here at AoC: TranscriptionOutsourcing.net -- 99% or higher accuracy guaranteed! HELP US SPREAD THE WORD! If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need. Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereview Stay Charming!
Celeste Headlee, author of We Need to Talk, shares her tips on how we can all have conversations that matter. And Kathleen Trotter, our fitness contributor, critiques the fitness routine of host Keith McArthur. Feedback / Connect: Subscribe to My Instruction Manual on Apple Podcasts or on Android Visit MyInstructionManual.com for shownotes, more great content and to sign up the email newsletter Email: keith@myinstructionmanual.com Keith on Twitter: @KeithMcArthur Join our Facebook page Visit us on Pinterest Episode details: Celeste Headlee is author of We Need to Talk: How to Have Conversations That Matter and radio host of On Second Thought at Georgia Public Broadcasting. Celeste’s TEDx Talk -10 ways to have a better conversation - was one of 2016's most watched TED talks, with over 12-million views. Keith and Celeste discuss topics including: What's wrong with the current state of conversation? [6:10] Why talking is usually better than email [7:40] How putting your phone away and being present can make you a much better conversationalist [11:49] Why you shouldn't bring up your own personal experience when someone is talking about theirs [13:13] A simple technique when your brain is really unable to focus on a conversation [18:58] The importance of the worlds "I don't know" [20:04] Celeste's Instruction Manual [23:07] Kathleen Trotter is author of Finding Your Fit: A Compassionate Trainer's Guide to Making Fitness a Lifelong Habit Keith and Kathleen discuss: Keith shares his current fitness routine [28:09] Kathleen's advice to Keith [29:21]
Conversations are essential to our survival, yet we’re having less of them and getting worse at them. Celeste Headlee is the author of “We Need to Talk: How to Have Conversations That Matter,” and she shares five ways we’re holding ourselves back from being better communicators. In Mailbag, credit freezes and the FAFSA and consolidation loans.
Special Guest: Celeste Headlee Celeste Headlee is the host of "On Second Thought" at Georgia Public Broadcasting in Atlanta and has been a host and correspondent for NPR and PRI since 2006. She is the author of the book, We Need to Talk: How to Have Conversations That Matter (Harper Wave, September 19), a practical guide to the lost art of conversation. Celeste's TEDx Talk sharing 10 ways to have a better conversation was listed as one of the most watched TED Talks in 2016 (CNBC) and named the #1 must-watch TED Talk by Glassdoor (with over 11 million total views to date.) Being able to have productive conversations is a skill—and it's a skill, built on a series of other skills from being assertive to listening to ensuring that we were heard correctly and yes, that we have heard and understood correctly what others are saying. These days, with so much communication relying on electronic screens and emojis, the art of conversation may be at risk. And that's a scary thought. To put ourselves in the frame of mind of taking in the importance of good conversation skills, just think of what happens when poor communication happens—people get the wrong idea, mistakes are made, feelings are hurt and stuff does not get done in the right way. And when conversation is clear and strong and good- progress is made, we feel understood and connected- truly, it can make all the difference. The post How to Talk to Kids about having meaningful conversations that matter with Celeste Headlee appeared first on drrobynsilverman.com.
Special Guest: Celeste Headlee Celeste Headlee is the host of "On Second Thought" at Georgia Public Broadcasting in Atlanta and has been a host and correspondent for NPR and PRI since 2006. She is the author of the book, We Need to Talk: How to Have Conversations That Matter (Harper Wave, September 19), a practical guide to the lost art of conversation. Celeste’s TEDx Talk sharing 10 ways to have a better conversation was listed as one of the most watched TED Talks in 2016 (CNBC) and named the #1 must-watch TED Talk by Glassdoor (with over 11 million total views to date.) Being able to have productive conversations is a skill—and it’s a skill, built on a series of other skills from being assertive to listening to ensuring that we were heard correctly and yes, that we have heard and understood correctly what others are saying. These days, with so much communication relying on electronic screens and emojis, the art of conversation may be at risk. And that’s a scary thought. To put ourselves in the frame of mind of taking in the importance of good conversation skills, just think of what happens when poor communication happens—people get the wrong idea, mistakes are made, feelings are hurt and stuff does not get done in the right way. And when conversation is clear and strong and good- progress is made, we feel understood and connected- truly, it can make all the difference. The post How to Talk to Kids about having meaningful conversations that matter with Celeste Headlee appeared first on drrobynsilverman.com.
Special Guest: Celeste Headlee Celeste Headlee is the host of "On Second Thought" at Georgia Public Broadcasting in Atlanta and has been a host and correspondent for NPR and PRI since 2006. She is the author of the book, We Need to Talk: How to Have Conversations That Matter (Harper Wave, September 19), a practical guide to the lost art of conversation. Celeste’s TEDx Talk sharing 10 ways to have a better conversation was listed as one of the most watched TED Talks in 2016 (CNBC) and named the #1 must-watch TED Talk by Glassdoor (with over 11 million total views to date.) Being able to have productive conversations is a skill—and it’s a skill, built on a series of other skills from being assertive to listening to ensuring that we were heard correctly and yes, that we have heard and understood correctly what others are saying. These days, with so much communication relying on electronic screens and emojis, the art of conversation may be at risk. And that’s a scary thought. To put ourselves in the frame of mind of taking in the importance of good conversation skills, just think of what happens when poor communication happens—people get the wrong idea, mistakes are made, feelings are hurt and stuff does not get done in the right way. And when conversation is clear and strong and good- progress is made, we feel understood and connected- truly, it can make all the difference. The post How to Talk to Kids about having meaningful conversations that matter with Celeste Headlee appeared first on drrobynsilverman.com.
Dr. Jim Coffield - "How to Have Conversations That Matter"
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