Podcasts about flipkey

In this episode of Workflows & Espressos, host Meaghan Myers sits down with Koryn, VP of Community Engagement at Breezeway, for an insightful conversation about their journey in the industry. Tune in to hear Koryn's trajectory from starting at FlipKey in 2008 to becoming a pivotal figure at Breezeway. They discuss the industry's evolution, the importance of community, and the balance of innovation and customer needs in tech roles. Whether you're new to the industry or a seasoned professional, this episode offers valuable perspectives on achieving success and the significance of strong relationships in the workplace! Links: Apple Podcasts - Link Spotify - Link Hospitality.FM - Link Connect with Meaghan | Ask Meaghan — Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

In this episode, we sit down with Koryn Okey, Vice President of Community & Engagement at Breezeway, to explore the tools and strategies that can help short-term rental hosts streamline their operations, improve efficiency, and increase revenue.Koryn has been in the vacation rental industry since 2008, starting at FlipKey, where she helped introduce guest reviews to the industry. Now, she plays a key role at Breezeway, helping hosts optimize their businesses through smart automation and operations management.What We Cover in This Episode:How Breezeway Messaging automates guest communication and creates efficiency in your businessThe power of Gap Night messaging and how it can add thousands of dollars to your bottom lineBreezeway's inventory tracking system and why managing consumables properly can save you moneyBreezeway Assist, a guest messaging solution that frees up your time while maintaining high-quality serviceHow software can help hosts run their businesses more effectively, whether managing one property or a hundredResources Mentioned in Today's Episode:Breezeway | Your first property is free!Breezeway Elevate | A free, two-day event happening on March 11-12The Airbnb Guest Check-In Routine You're Not Doing (And It's Losing You Money) | Subscribe to our YouTube channelMentioned in this episode:Proper Insurance | Book Your Risk Assessment TodayFido | Visit getfido.com/tfv & get your first month free!Extenteam | Receive 20% off the first 2 months with Tailwind!Hostfully | Go to https://www.hostfully.com/tfv and use TFV100 to get $500 off your subscription.

Meet Jeremy Gall, Founder & CEO of Breezeway  — the leading property care, operations and messaging platform for hospitality entrepreneurs. Growing up, Jermey wanted to be a professional basketball player. And while he never made it into the NBA, he did make it into Law School. But Jeremy's professional career as an attorney wouldn't last long because he was bit by that sneaky, but ever so enticing, entrepreneurial bug. Tune into hear the exciting story of how Jeremy co-founded and built Flipkey, the first online marketplace for vacation rentals, which was ultimately acquired by Trip Advisor, why he built Breezeway, the industry's leading operations hub, and the opportunity he sees for other hospitality innovators and entrepreneurs over the next 5 years. Learn more about Breezeway Connect with Jeremy on LinkedIn This episode is brought to you by Summer.  Summer takes the headache out of owning a vacation rental by taking care of sourcing, designing, furnishing and managing your home. What makes Summer especially unique is the pathway to ownership that they offer — think of this as an option to “try before you actually buy an Airbnb”  Here's how Summer's Gradual Ownership model works: You work with Summer to find the perfect vacation rental — one that's in a market that you want to vacation to and also in a market that makes sense for a vacation rental. Summer guides you through the whole discernment process of where, when and what kind of home to buy. When you find the right home, put down a downpayment of 15+% but Summer buys the home for you and holds it for up to two years — during this time you can buy back the home from them any time you are ready or, after the two year period you can decide you DON'T want the home and get a full refund of your down payment. Also, Summer covers all of the closing costs and fees for the upfront purchase on the home, as well as furnishing and design. This means you pay far less out of pocket than you would if you bought the home yourself from day one. So if you've been looking for a way to beta test the whole Airbnb game, this is your sign. Go and chat with my new friends at Summer and tell them that Zach from Behind the Stays sent you there way. Have you signed up for Ping yet? Ping makes it easy for guests to be notified when their favorite Airbnbs become available — and it's the secret tool the best Airbnb hosts use to maximize bookings. Sign up today at bnbping.com About the Show Behind the Stays is brought to you twice a week by Sponstayneous — a free, biweekly newsletter that brings subscribers the best last-minute deals and upcoming steals on Airbnb.   You can subscribe, for free, at www.sponstayneous.com.  Behind the Stays is hosted by Zach Busekrus, co-founder of Sponstayneous, you can connect with him on Twitter at @zboozee.

In this episode, Jamie Lane welcomes Jeremy Gall, the Founder and CEO of Breezeway, to discuss the evolving landscape of property management. Jeremy first made waves in 2006 by launching FlipKey, a pioneering house-swapping and vacation rental listing platform. At that time, the idea of using credit cards over checks for vacation home bookings was still under debate. Recognizing a shift toward more service-oriented property management, Jeremy then founded Breezeway to ease the burden on property managers by offering a comprehensive solution for coordinating staff, cleaners, and maintenance across all properties. Breezeway serves as a centralized hub for property care and operations, helping managers navigate the complexities of handling multiple properties across various markets. Jeremy also highlights key performance indicators that property managers should be tracking, such as guest satisfaction and team utilization. He discusses the importance of keeping tabs on metrics like the number of tasks and time spent per property. Finally, the duo breaks down where they see the industry headed over the next few years. They point out that Airbnb is shedding about 40,000 listings monthly but gaining around 60,000, maintaining a net positive trend. They also suggest that this growth could see a shift if property managers fail to uphold a certain standard of professionalism, given the changing expectations of guests. Don't miss this episode for an in-depth look at the future of property management! ~~~~ Check out Breezeway: www.breezeway.io ~~~~ Signup for AirDNA for FREE

In this episode of Tech Nest, Jeremy Gall, Co-founder and CEO of Breezeway, joins us to discuss short-term rentals. Jeremy kicks us off with detailing what owners need to know in order to operate a successful vacation rental. I had to get Jeremy to comment on topics such as if there's going to be an Airbnb crash and flood of residential properties hitting the for sale market (hint: neither of us believe that's likely to happen). Of course, we get into the nitty-gritty as to how Breezeway is creating a web-based software for vacation rental managers to be more successful in their operations, need for integrations (such as Breezeway's latest with Airbnb), and future potentials of AI in the STR and hospitality industry. This one is a doozie—listen in!More about Jeremy and BreezewayBreezeway, a platform for managing all the work of maintaining and cleaning short-term rental homes, has helped thousands of hosts and property managers deliver the highest quality hospitality experiences for millions of guests across over 250,000 homes in 80 countries. From cleaning and quality assurance to supply restocking, linens, routine maintenance, upkeep, property safety, and helping the guest enjoy all the amenities of the short-term rental, there is a tremendous amount of work behind the scenes to create a great guest experience. Breezeway automates these workflows and reduces errors, to help hosts and property managers meet guest expectations every single time.Jeremy Gall is CEO & Co-Founder of property operations and experience platform Breezeway. Prior to founding Breezeway, Jeremy co-founded FlipKey and grew the platform into one of the world's largest vacation rental businesses before TripAdvisor's acquisition in 2013. Jeremy founded Breezeway in 2017 with the aim of creating a comprehensive platform to help property and hospitality managers improve their operations and deliver exceptional guest experiences. Connect with Jeremy on LinkedIn Follow Breezeway on Twitter Check out Breezeway

What happened to the house cleaner?! Join cleanfluencer Angela Brown as she unveils some unexpected hosting challenges in the Airbnb world. Discover what to do when your house cleaner goes missing or falls ill and how to ensure your business stays afloat during unforeseen situations. Maybe you're a cleaner and you suddenly become ill. What do you do to not lose customers? Don't miss these crucial insights for a smoother hosting and house-cleaning experience!  Don't miss out on this valuable resource for all your cleaning needs, whether it's hotel cleaning, housekeeping, maid service, deep cleaning, spring cleaning, regular cleaning, one-time cleaning, emergency cleaning, post-construction cleaning, post-renovation cleaning, or office cleaning.  Join Angela and her community of dedicated property cleaning experts today! WHAT HAPPENED TO THE HOUSE CLEANER CHAPTERS ------------------ 0:00:00 Handling Airbnb Guests When Turnover Service is Incomplete 0:01:11 Managing Unexpected Situations and Pacifying Guests 0:02:23 Checking with House Cleaner and Safeguarding Your Business 0:07:03 Importance of Having Personal Information on Your Cell Phone 0:07:23 Emergency Contact and Next of Kin Information 0:08:01 Safeguarding Your Situation and Ensuring Help is Called RESOURCES ------------------ Keeper: www.keepersecurity.com Get Paid for Your Pad: How to Maximize Profit from Your Airbnb Listing - https://amzn.to/2WXtAbd Turn Your Spare Space into Serious Cash: How to Make Money on Airbnb, HomeAway, FlipKey, Booking.com, and More! - https://amzn.to/2D63oDL Optimize YOUR Airbnb: The Definitive Guide to Ranking #1 in Airbnb Search - https://amzn.to/2WWsCfx Unleash Your Airbnb Revenue: How to make the most money with your first Airbnb listing - https://amzn.to/2I8MatR How NOT to Airbnb: By the people who got it wrong first - https://amzn.to/2WYCO73 * When available, we use affiliate links, and as Amazon Associates, we earn on qualifying purchases. SOCIAL MEDIA --------------- *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Reddit: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com NEED MORE HELP? ------------------- VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  VRBO Cleaning Support Group - https://svy.tips/FBGroup-Airbnb SPONSORSHIPS & BRANDS ------------------- Today's #TurnoverCleaningTips are sponsored by #RealtySuccess in association with #SavvyCleaner, and your host is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the Airbnb, Vacation Rental, Short-Term Rental, or House Hacking space, here's how to work with us -https://savvycleaner.com/brand-deals *** SAVVY CLEANER BRANDS ***  SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com  HOARDING WORLD - Helping you change your relationship with stuff https://HoardingWorld.com REALTY SUCCESS HUB - Helping you sell your home fast https://realtysuccesshub.com CREDITS -------------------------- Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editors: Kristin Ochsner & Jenifer V. Holland Show Producer: Jenifer V. Holland

In this episode, Steve is joined by Jeremy Gall, founder and CEO at Breezeway. Breezeway is a property operations platform that deliver the best service experience to both guests and homeowners through its combination of deep learning technology, robust property data, smart messaging, and mobile-first task management. Prior to founding Breezeway, Jeremy founded FlipKey which was acquired by TripAdvisor. Throughout this conversation Jeremy talks about his career journey, building FlipKey, what led him to create Breezeway, lessons that have been vital to his success, and more. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Jeremy Gall is a serial entrepreneur with a history of delivering great software products to vacation rental operators over the past fifteen years. In 2006, Jeremy founded FlipKey, where he was responsible for all professionally managed inventory, and grew the platform into one of the world's largest vacation rental businesses before TripAdvisor's acquisition in 2013. Jeremy is currently the Founder & CEO of Breezeway, a property care and operations platform that helps coordinate, communicate, and verify detailed work and service. Started in 2016, Breezeway's software and mobile apps helped thousands of short-term rental managers and hospitality operators increase their operational efficiency, eliminate hours of manual work, and boost service revenue. Jeremy has been featured on the Today Show, discussing vacation home rental safety and promoting quality standards for the vacation rental industry. An avid traveler and vacation rental advocate, he regularly contributes to VRM Intel and other travel industry publications. https://www.breezeway.io/ https://www.instagram.com/breezeway.io/ https://www.linkedin.com/in/jeremiahgall Thanks to Vintory for sponsoring this episode. Take the demo npw amd get a $50 Amazon gift by going to this link. Connect with the Hosts Michael Sjogren: Short Term Rental Secrets Facebook Group | Clubhouse | Instagram | Youtube | Facebook Page | Linkedin https://linktr.ee/the_airbnbguy Emanuele Pani: Clubhouse | Instagram | Facebook | Linkedin Watch Mike's free masterclass training on www.strsecrets.com/masterclass Learn more about your ad choices. Visit megaphone.fm/adchoices

Jeremy Gall is a serial entrepreneur with a history of delivering great software products to vacation rental operators over the past fifteen years. In 2006, Jeremy founded FlipKey, where he was responsible for all professionally managed inventory, and grew the platform into one of the world's largest vacation rental businesses before TripAdvisor's acquisition in 2013. Jeremy is currently the Founder & CEO of Breezeway, a property care and operations platform that helps coordinate, communicate, and verify detailed work and service. Started in 2016, Breezeway's software and mobile apps helped thousands of short-term rental managers and hospitality operators increase their operational efficiency, eliminate hours of manual work, and boost service revenue. Jeremy has been featured on the Today Show, discussing vacation home rental safety and promoting quality standards for the vacation rental industry. An avid traveler and vacation rental advocate, he regularly contributes to VRM Intel and other travel industry publications. https://www.breezeway.io/ https://www.instagram.com/breezeway.io/ https://www.linkedin.com/in/jeremiahgall Thanks to Vintory for sponsoring this episode. Take the demo npw amd get a $50 Amazon gift by going to this link. Connect with the Hosts Michael Sjogren: Short Term Rental Secrets Facebook Group | Clubhouse | Instagram | Youtube | Facebook Page | Linkedin https://linktr.ee/the_airbnbguy Emanuele Pani: Clubhouse | Instagram | Facebook | Linkedin Watch Mike's free masterclass training on www.strsecrets.com/masterclass Learn more about your ad choices. Visit megaphone.fm/adchoices

From the Second Short Stay Virtual Summit that took place during May 2021 - The Online Event with 25+ Expert Speakers sharing their knowledge, Strategies and Tactics for going beyond Survival and into Thriving in The New Short Term Rent From Day 1 - Reboot - Practicals, Protocols & Procedures To Increase Bookings, Reduce Costs & Save Time - Join the Short Stay Virtual Summit and access to all the interviews with 30 Short Term Rental Specialists today, right here - Short Stay Virtual Summit - May 2021 - https://bit.ly/SSVS2021-Join me & Justin Ford of Breezeway - Safety for the Short Term Rental Industry Justin shares:

Today we sit with Koryn Okey, VP of Client Experience at Breezeway. Koryn talks about her unique entrance into the industry where her friend passed over a job opportunity, told Koryn she should look into it, and she became the 8th employee hired at FlipKey. After six plus years and a brief hiatus from vacation rentals, a serendipitous trip to Wild Horse Pass marks her first official day as the first hired employee at Breezeway where she's been an integral part of their growth ever since. We discuss the important issues/decisions that all property managers come across in this space. Koryn talks about the importance of putting yourself in the users' shoes in order to solve the problems that short-term rental operators face. By taking their customer/users' feedback to heart, Breezeway has created multiple products to help the customers' operational experience... think of Breezway as a specialist in the world of property management operations, not a general practitioner Super fun episode with one of the nicest and most knowledgable people you meet in our industry! This episode is brought to you by our sponsors at Beyond and Casago! Beyond Special Offer: https://go.beyondpricing.com/no-bs Free Portfolio Assessment $30 credit when you sign up Casago Special Offer: Go to casago.com/nobs to book your discovery call! A review of your business' operating expenses to identify where you can save money Information on how to partner with Casago to scale your company Free $100 Amazon gift card for attending our 1-hour discovery call Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we sit with Koryn Okey, VP of Client Experience at Breezeway. Koryn talks about her unique entrance into the industry where her friend passed over a job opportunity, told Koryn she should look into it, and she became the 8th employee hired at FlipKey. After six plus years and a brief hiatus from vacation rentals, a serendipitous trip to Wild Horse Pass marks her first official day as the first hired employee at Breezeway where she's been an integral part of their growth ever since. We discuss the important issues/decisions that all property managers come across in this space. Koryn talks about the importance of putting yourself in the users' shoes in order to solve the problems that short-term rental operators face. By taking their customer/users' feedback to heart, Breezeway has created multiple products to help the customers' operational experience... think of Breezway as a specialist in the world of property management operations, not a general practitioner Super fun episode with one of the nicest and most knowledgable people you meet in our industry! This episode is brought to you by our sponsors at Beyond and Casago! Beyond Special Offer: https://go.beyondpricing.com/no-bs Free Portfolio Assessment $30 credit when you sign up Casago Special Offer: Go to casago.com/nobs to book your discovery call! A review of your business' operating expenses to identify where you can save money Information on how to partner with Casago to scale your company Free $100 Amazon gift card for attending our 1-hour discovery call Learn more about your ad choices. Visit megaphone.fm/adchoices

GUEST'S BIO Koryn Okey is dedicated to creating long-lasting relationships with her clients and driving awareness to the vacation rental industry. Since 2017, she has held a number of roles within Breezeway and currently serves as the VP of Client Experience. Koryn got her start in vacation rentals in 2008 at FlipKey, as part of the team that brought Guest Reviews to the industry. While Koryn calls Boston home, if she's not at a conference or visiting clients in-market, you can often find her on the beaches of St. John or enjoying a nice glass of wine in Napa Valley. HIGHLIGHTS OF THE EPISODE 03:22 Koryn's introduction and background 04:33 How Koryn started with FlipKey 06:09 When did Koryn start with Breezeway 07:19 What is Breezeway 07:58 Where Breezeway can be used 10:50 How compatible is Breezeway with new hosts 18:37 Systemizing and setting up your business for success 23:25 Mike talks about a sample system 24:16 What STRS can learn from big hotel chains 27:51 Koryn talks about Breezeway's new features and functionalities 31:42 Looking for the right partnership 36:42 Acknowledgments to Koryn 37:34 Where can people connect with Koryn and learn more about Breezeway 38:35 Koryn's #1 secret to success with STRs 41:04 Text "RESOURCES" to (978) 242-0001 to get the STR Secrets Starter Pack for free NOTABLE QUOTES "Make sure that you're set up for success." - Koryn Okey "Being able to learn and not having to recreate the wheel is super useful as you are just starting out." - Koryn Okey "At the beginning, you don't know what you don't know." - Mike Sjogren "You have to be okay with letting go of control." - Mike Sjogren CONNECT WITH THE GUEST Koryn Okey: Instagram | Facebook | Linkedin Breezeway: Website | Instagram | Email CONNECT WITH THE HOSTS  Michael Sjogren: Short Term Rental Secrets Facebook Group | Clubhouse | Instagram | Youtube | Facebook Page | Linkedin https://linktr.ee/the_airbnbguy Emanuele Pani: Clubhouse | Instagram | Facebook | Linkedin FREE MASTERCLASS TRAINING - https://www.strsecrets.com/masterclass Learn more about your ad choices. Visit megaphone.fm/adchoices

GUEST'S BIO Koryn Okey is dedicated to creating long-lasting relationships with her clients and driving awareness to the vacation rental industry. Since 2017, she has held a number of roles within Breezeway and currently serves as the VP of Client Experience. Koryn got her start in vacation rentals in 2008 at FlipKey, as part of the team that brought Guest Reviews to the industry. While Koryn calls Boston home, if she's not at a conference or visiting clients in-market, you can often find her on the beaches of St. John or enjoying a nice glass of wine in Napa Valley. HIGHLIGHTS OF THE EPISODE 03:22 Koryn's introduction and background 04:33 How Koryn started with FlipKey 06:09 When did Koryn start with Breezeway 07:19 What is Breezeway 07:58 Where Breezeway can be used 10:50 How compatible is Breezeway with new hosts 18:37 Systemizing and setting up your business for success 23:25 Mike talks about a sample system 24:16 What STRS can learn from big hotel chains 27:51 Koryn talks about Breezeway's new features and functionalities 31:42 Looking for the right partnership 36:42 Acknowledgments to Koryn 37:34 Where can people connect with Koryn and learn more about Breezeway 38:35 Koryn's #1 secret to success with STRs 41:04 Text "RESOURCES" to (978) 242-0001 to get the STR Secrets Starter Pack for free NOTABLE QUOTES "Make sure that you're set up for success." - Koryn Okey "Being able to learn and not having to recreate the wheel is super useful as you are just starting out." - Koryn Okey "At the beginning, you don't know what you don't know." - Mike Sjogren "You have to be okay with letting go of control." - Mike Sjogren CONNECT WITH THE GUEST Koryn Okey: Instagram | Facebook | Linkedin Breezeway: Website | Instagram | Email CONNECT WITH THE HOSTS Michael Sjogren: Short Term Rental Secrets Facebook Group | Clubhouse | Instagram | Youtube | Facebook Page | Linkedin https://linktr.ee/the_airbnbguy Emanuele Pani: Clubhouse | Instagram | Facebook | Linkedin FREE MASTERCLASS TRAINING - https://www.strsecrets.com/masterclass

Jeremy is the founder and CEO of http://www.breezeway.io/ (Breezeway), a property care and operations platform that helps hospitality operators verify the cleanliness, safety and quality of their properties, allowing them to deliver a better experience to guests, employees and owners. Change is happening at a blindingly fast pace in the hotel industry - with most of it being forced operators, who find themselves balancing day to day needs with traditional tools and processes that are increasingly falling short. Anyone who's listened to a few episodes of this show knows that the grey space between hotels and vacation rentals is fascinating to me because there's so much that hotel operations can learn from innovations in the vacation rental space.  That's why I wanted to have Jeremy on the show - to give some insight into new tools and ways of thinking about housekeeping operations that can solve some of the friction points that many are dealing with - and all with an eye on ROI. About JeremyJeremy is the founder and CEO of http://www.breezeway.io/ (Breezeway), a property care and operations platform for hospitality providers. Breezeway's software and mobile apps help vacation rental operators coordinate and verify the cleanliness, safety and quality of their properties, and deliver a better experience to guests and owners. Jeremy previously founded FlipKey, which TripAdvisor acquired in 2013.  LinksWebsite: https://www.breezeway.io/ (https://www.breezeway.io)

We're joined by Koryn Okey, VP of Client Experience for Breezeway, a property care and service platform for hospitality and property management providers. Koryn formerly worked with Flipkey, a channel that helps property owners collect and display guest reviews.We tap Koryn's insights into the short-term vacation rental property management industry, including how technology may disrupt guest reviews in the next 5-7 years. We discuss the challenge of satisfying guests with unrealistic expectations or disappointments beyond our control, plus Koryn shares her best advice for property owners. We also touch on who Breezeway can help, and how.

Yes, we learn a lot from personal experience. But smart short-term rental hosts also learn from each other.We take advantage of our peers' and predecessors' experiences, implementing best practices from the very beginning.Koryn Okey is the Vice President of Client Experience at Breezeway, the leading property operations and services platform for short-term rentals. Prior to joining Breezeway in 2017, Koryn spent seven years as Director of International Accounts at FlipKey. On this episode of Get Paid for Your Pad, Koryn joins me to explain how the FlipKey model differed from that of Airbnb and explore what gives Airbnb the brand recognition it enjoys today. Koryn offers advice on optimizing your property listings, and we discuss when hosts should start using a tool like Breezeway to manage their STR portfolio.Listen in for insight on investing in tech early on in your Airbnb business and master Koryn's top three habits of highly successful STR hosts!Topics Covered What differentiated the FlipKey model from AirbnbHost paid per lead vs. percentage of bookingGet guest contact info, communicate directly Koryn's advice on building a listing for your STRAsk friends for honest feedbackCompare to other listings in market How Koryn thinks about choosing a lead photoConsider why guests coming to your marketPick image to stand out from competitorsWhat made Airbnb more successful than FlipKeyFocus on urban markets, young travelersMind for design = user-friendly siteHow Breezeway technology serves STR hostsOperations and guest services platformEnsure space clean, functional and safeWhen hosts should consider tools like BreezewayAny time manage listing(s) remotelyEssential once responsible for 5 propertiesThe benefit of implementing tech right awayLeverage best practices from beginningEfficiency gains, avoid mistakesKoryn's top 3 habits of highly successful hostsInvest in technology early onBuild community (learn from others)Know what's happening in industry Connect with Koryn BreezewayKoryn on LinkedInEmail vip@breezeway.io Resources FlipKeyJeremy Gall on Get Paid for Your Pad EP387Breezeway's STR Inspector CourseLegends X 90-Day STR AcceleratorEmail jasper@getpaidforyourpad.com Sponsor Hostfully [Discount Code PAD] See acast.com/privacy for privacy and opt-out information.

There are not many startups that manage to sign a partnership agreement with a big brand before they even launch.And there are perhaps even fewer new businesses that get details written into the same deal that include how an exit via an acquisition might look.But that's what happened to Boston, U.S.-based FlipKey, when it secured a partnership with Tripadvisor to help get the vacation rental marketplace off the ground in 2007.This wasn't because it was the wild west of private accommodation at the time (although for many other reasons, this was the state of the rental nation during that period), but because the then-senior vice president of corporate development at Expedia Group, Mark Okerstrom, structured the agreement and understood what might emerge.Jeremy Gall, a former lawyer, was one of the co-founders of FlipKey and knows how important that first signing was for the company.Tripadvisor eventually separated from Expedia Group (Okerstrom went on to become CEO from 2017 to 2019) and made good on the terms of the deal to buy FlipKey in 2012.Gall, like his fellow co-founders, stayed on for around a year after the deal and has since launched and heads another startup in the shape of rental tech and services platform Breezeway.He joins us as the latest guest on How I Got Here.HIGH is a weekly show produced by PhocusWire and Mozio, aimed at getting the inside stories behind startups and innovation in travel and transportation.It's hosted by PhocusWire's editor in chief, Kevin May, and Mozio co-founder and CEO David Litwak.

If you manage one or two properties on Airbnb, it's fairly easy to keep track of your communications with cleaners and maintenance personnel. But as you grow a STR business, it gets more and more challenging to oversee quality control and keep up with routine maintenance on multiple listings. So, what can you do to streamline your cleaning and maintenance processes and maintain a high-quality guest experience—no matter how many properties you manage? Jeremy Gall serves as CEO of Breezeway, the leading property care and operations platform for short-term rentals. The Breezeway software helps coordinate, communicate and verify detailed work, supporting STR hosts in delivering the best possible guest experience across a portfolio of properties. Jeremy got his start in the STR space in 2006 as the cofounder of vacation rental marketplace FlipKey before shifting his focus to management and founding Breezeway in 2016. On this episode of Get Paid for Your Pad, Jeremy joins me to explain how Breezeway helps hosts scale a STR business, facilitating communication with cleaners and other service personnel and automating as much of the turnover process as possible. We explore the role cleaning and maintenance staff play in helping us build a brand and tailor the guest experience as we grow. Listen in to understand how the Breezeway guest messaging product works and learn how Jeremy's software is tailored specifically to YOUR vacation rental business. Topics Covered What inspired Jeremy to build BreezewayHost needs around property maintenanceHigher guest expectations for experience How a STR cleaner's job goes beyond cleaningSupport host in delivering guest experience Manage inventory, identify maintenance issues How Breezeway helps hosts scale a STR businessSmart technology to manage cleaning schedulePlan recurring maintenance, quality controlAutomate as much of turnover as possibleCoordinate with all external service providers Jeremy's insight on how the Breezeway system worksConnect with main marketing channel or PMSSet up workflows (tailored to your business)Deploy with existing service providers How the Breezeway messaging product functionsText guests shortly after arrival Offer guests concierge service Communicating with service personnel on BreezewayCreate task in system, sends auto alertService personnel provides feedback Connect with Jeremy BreezewayEmail vip@breezeway.io Resources STR Profit AcademyLegends XGet Paid for Your Pad on YouTubeEmail jasper@getpaidforyourpad.com Sponsor Hostfully [Discount Code PAD] See acast.com/privacy for privacy and opt-out information.

TravelgateX launched a free control panel that allows monitoring of the coronavirus impact on the travel industry. According to Lastminute, travelers will start booking again in May/June, with levels back to normal in July and August, and Shiji published an interesting chart on how Chinese market is picking up reservations since the beginning of the epidemic.The Greek Ministry of Tourism announced all hotels (with the exception of seasonal ones) will be forced to shut down until April 30.Tripadvisor is trying to sell five of its vacation rental brands: FlipKey, VacationHomeRentals, Holiday Lettings, Housetrip, and Niumba.Bill Gates stated he is leaving Microsoft’s board to dedicate more time to the Bill & Melinda Gates Foundation.Heather Simon, an Expedia’ former employee, stated that “Barry Diller failed Expedia [and] ignored the problems until he decided the only option left was the nuclear one.”Facebook and Twitter took down several accounts connected to the same farm responsible for interfering in the infamous 2016 Trump election.Egyptian tourism entrepreneur Hamed El Chiaty, that already owns Travco Group, bought a 3.4% stake in the TUI Group.Cloudbeds raised $82M in a Series C minority investment led by Viking Global Investors. SiteMinder launched Insights, a suite of monitoring and reporting tools, providing hoteliers a single place to access data on market trends, business performance, and guests’ behavior.

Episode #8 of the Vacation Rental Mastermind Series: Jeremy Gall founded FlipKey.com in 2006, and grew it into one of the world’s largest vacation rental listing and review sites before TripAdvisor’s acquisition in 2013. In working with thousands of vacation rental property managers, Jeremy saw a shift starting to take place - guests were expecting higher-quality properties and more concierge service. Jeremy figured that these changing consumer dynamics would place a heavier burden on property managers, and that professionals would require purpose-built tools to handle heightened standards of property care and more service interactions. Breezeway was born soon after in 2016 with the mission to power the future of property care and service. In this episode of Slick Talk, you will hear Jeremy and myself talk about his journey and our perspectives on the state of the industry and where we expect it to pivot as we believe the barrier of entry is rising. Jeremy is a pioneer in the industry and so to have this conversation and "geek out session" was beyond cool! Didn't even feel like I was recording an episode! Check out how Breezeway can help you and your property, hotel or vacation rental alike, Breezeway has the solution you need! Breezeway Website Slick Talk Website Slick Talkers Community

In this episode KT discusses: ·     Booking a home vs. a hotel for your vacation ·     Pros and cons of services like Airbnb, Vrbo, FlipKey, etc. ·     KT’s vacation home rental horror story Key Takeaways: ·     One company owns two of the largest vacation rental companies ·     Do your research before renting ·     Last-minute rentals might get a deal, if you ask for it. Quote: “Booking houses is (these companies) gig. Customer service, not so much.” - KT Click here to reach KT  See KT’s interview on C-Suite Network’s Best Seller TV Connect with KT Thomas: http://ktsmoneymatters.com/ Purchase KT’s book- The Hardworking Woman’s Guide to Money  Some theme music provided by Stay Positive by Mixaund | https://mixaund.bandcamp.com Music promoted by https://www.free-stock-music.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Not tech-savvy? Afraid to use technology to meet elevated brand standards at scale? Are you willing to manage and centralize chaos by leveraging automation and mobile functionality for those maintaining and caring for your properties?  Today, I am talking to Tucker Cohen of Breezeway, which brings operations and service optimization software to the property management space. By combining deep-learning technology, robust property data, smart messaging, and mobile-first task management, Breezeway makes it easy for managers to deliver the best experience for guests, tenants, and owners.  You’ll Learn... [03:05] Problems Solved: Breezeway helps property management business owners when short- or long-term tenants move out to determine condition of property.  [05:15] Breezeway Bio: Created by FlipKey founder and acquired by TripAdvisor. Breezeway uses 75+ years of industry experience to build the future of property care. [07:00] Systemize business to be more effective and save time for brand standards and rising expectations in the market.  [10:23] Conferences and Companies: What does a conference need? Everything a business needs. Company growth and expansion doesn’t always make things easier. [14:45] What are brand standards and rising expectations? People and perceptions are extensions of your brand. Trust and transparency meet standards and expectations. [21:25] Dating Analogy: Am I the person that the person I want to attract into my life or into my business, would they be interested in me? Come down to their level or level up. [23:05] Running a Business: If something isn’t working, it's your fault. Take ownership, don’t blame your team that is following your lead.  [27:20] Expectations tend to rise, but sometimes expectations are artificially wrong, unrealistic, unmanageable, and express entitlement.  [29:22] Situational Sayings: If nothing changes, then nothing changes. If you want dramatically different results, dramatic changes are required.  [30:59] Status Quo Challenge: Some people aren't ready for change. Ultimately, everyone moves toward an operations tool, like Breezeway.  [36:00] Platform Integrations: Breezeway strives to be a connected system, but wants to work with Rent Manager and others. [38:35] Three-Legged Stool: Cleaning, inspection, and maintenance of property care and operations. Tweetables Everything looks shiny and pretty, but business is tough, being an entrepreneur is tough, and the inside of companies can be tough. The main thing must stay the main thing in the business. Keeping focus is power. Expectations tend to rise, but some expectations are unrealistic and unmanageable. The sooner you can automate, the better. As you scale, you have that process in place. Resources Breezeway Tucker Cohen’s Email Tucker Cohen on Twitter Tucker Cohen on LinkedIn FlipKey TripAdvisor Todd Breen Extreme Ownership by Jocko Willink Rent Manager EZ Repair Hotline Property Meld Latchel DoorGrowClub Facebook Group DoorGrow on YouTube DoorGrowLive DoorGrow Website Score Quiz DoorGrow Cold Leads Calculator Transcript Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you’re crazy for doing it, you think they’re crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I’m your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let’s get into the show. Today, I am hanging out here with Tucker Cohen. Tucker, welcome to the show. Tucker: Thanks a lot, Jason. That was fantastic. For some reason, I thought that was recorded. I didn’t know you did that a lot. Jason: I just say it each time. Sometimes, I screw it up even though I wrote it. Tucker: It’s perfect, you nailed it. Jason: I'm reading it. I think I haven't memorized, I probably do, but I read it because even I get nervous doing my own show sometimes. Tucker, we're going to get into Breezeway and our topic today is brand standards and rising expectations in the market. Give us a little bit of background before we get into the topic at hand. Tell us a little bit about what is Breezeway and maybe we can dig in more into that as we move through the topic. Tucker: Absolutely. First of all, thank you so much for having me. I'm glad that we're able to reconnect since Orlando, probably like a month ago now. I’m super excited to be here. It's interesting. The topics are largely in line with what we're up to. I doubt that's much of a coincidence, but what Breezeway aims to do is allow property managers, like the ones you're talking about, the ones who aren't afraid to adopt technology, go out on a limb, and do something first, to meet those elevated brand standards at scale. The way we're doing that is through leveraging automation, through leveraging mobile functionality for folks in the field who are helping maintain and care for your properties. Without getting too much into it, I'd say that we're really in line with that brand standard piece you mentioned. Jason: Cool. I want to touch on this before we could move on, but what problems does Breezeway really solve? Property management business owners are struggling with what? They would be really interested in having a conversation with you. Tucker: I think there's a number of different ways to answer that with regards to the folks who I think are probably tuned in now. It's going to be more aligned along the lines of when someone moves out or when someone checks out of one of your properties, be it long-term or short-term, you don't necessarily know the condition that the property was in when they got there. With Breezeway, we have a system of record for every single detail down to the serial number of your appliance when someone checked in and every item into a certain room or a certain part of the house that often goes unnoticed or you have an owner coming in to check-in, I think it’s just managing the chaos would probably be the best way to describe what we're helping folks with. Jason: Now, my initial gut reaction hearing this is that sounds like a lot of work, of data entry and getting all these things, just to go around to each unit and feed all this stuff in. How do you deal with that objection that people are probably, I'm sure it's come up. That sounds like a lot of time. Tucker: Totally. With any of this type of stuff, you get what you put into it. If you're willing to go through the due diligence upfront, make sure that everything is set up right, and you have all your property information in the system, then it pays dividends down the line where you don't have to go digging through a Google Drive with hundreds of different files about your serial number on the microwave, that property number 150. That stuff is all there anyway. The only difference is that it's just buried somewhere, whether it's an email thread, a text chain with a cleaner, an inspector at your property, or a maintenance guy. You have most of this information anyway. What we're doing is we're centralizing everything in there under one hood. Jason: Got it. Now I'm going to read a little bit of that bio that we received when getting ready for the show because I think it makes you guys sound pretty credible and I want you guys to look really good. Breezeway brings operations and service optimization software to the property management space, combining deep-learning technology, robust property data, smart messaging, and mobile-first task management. We make it easy for managers to deliver the best experience of guests, tenants, and owners. We are serving a global customer base across a broad set of verticals, including short-term vacation managers, residential property managers, cleaning and maintenance providers, hospitality operators. This was created by the founder of FlipKey which was acquired by TripAdvisor. The Breezeway team is using 75-plus years of industry experience to build the future of property care. What you're working on is you are directly with the sales team. You're building the sales team inside that. This says, “Having skilled companies from series A to unicorn status in the past.” What does that mean? Explain that to me. Tucker: That's, of course, like privately-held software company jargon right there, but basically, what that means is a company that's pre-Series A, like us here at Breezeway, means we've raised a very small round of money. In the future, we may raise a Series A, which is more of an initial investment, proper venture capital raise, and then all the way up to unicorn status, which is commonly referred to in Silicon Valley as a billion-dollar valuation for the company. Jason: Okay. Let's get into the top of your hand. Brand standards and rising expectations in the market. This sounds like you guys are primed for growth. It sounds like you guys have a really cool technology in place that's going to do some stuff for property managers to help them systemize their business. I think you could answer my question better in saying that it's going to help them save time in the long run, right? It’s the bottom of the line. There's some time that it takes to get this stuff set up initially, but it's going to save you the hassle of all this time in the long run. Overall, it's not costing you time. Tucker: Yeah, you got it. Jason: There you go. Tucker: Most folks are already doing a lot of this stuff anyway. Jason: They're just doing it poorly. Tucker: Again, you said it, not me. Jason: Most things in most businesses. I get to see on the inside of hundreds of companies and everything's shiny on the outside. It could be shinier. We can help you with that, by the way, property managers. It could be shinier on the outside, but the challenges on the inside, that's like the whited sepulcher they talked about in the Bible like, “How's everything going?” “Oh, it's great,” but they're drowning. That's businesses on Instagram. Everything looks pretty and is great but really business is tough, being an entrepreneur is tough, and the inside of companies can be tough. A smart entrepreneur I’d spoken with today on a sales call said, “What's your internal organization like? How do you run your own business?” I just started telling him because us, entrepreneurs, we know what it's like to run a company. It feels like herding cats sometimes, it feels like chaos, wrapping some constraints around that and moving the business forward towards scaling towards growth takes work. You help manage some of the herding of the cats information-wise. Tucker: There you go. Absolutely. To that point, it's such an interesting timing. I actually just started listening to this other podcast called Under The Waterline. Have you heard of that one? Jason: No, but Under The Waterline? Like drowning? Tucker: It's pretty straightforward, but all about what you're saying. Everybody tells the story. When a company goes well, all you hear is the above the waterline, which is clean, beautiful, and nothing ever went wrong. I'm drawing a blank on the host. I only listened to a couple of episodes far, worth checking out. He digs and he interviews with entrepreneurs, and talks about “Tell me the honest take. What happened here? How did you do this? Was it good? Was it bad? Was it ugly?” really digging in on that under the waterline grit that it takes to successfully build a company like you're talking about. Jason: Yeah. I've made all kinds of mistakes. I jokingly tell people that DoorGrow has been built on thousands of failures, I mean really. I did a conference back in November and some of the listeners were probably at this conference. We had 150 attendees. This was our inaugural event. It was phenomenal. We had amazing food. We had great speakers. Here's the dirty secret about doing that conference. People were like, “Why aren't you doing it again this year?” I thought it'd be this great thing, our business is healthy, we're doing about $1 million in revenue, we've had 300% growth, then like, “Let's do a conference this year.” Tucker: Why not? Jason: The thing about starting a conference, property managers can compare this to—if they're in residential going into commercial, or deciding to start in a new market, deciding to do associations, or whatever it might be—some expansion and they think this will be easy. There’ll be just this other thing. This other thing was like starting a whole new company because what does a conference need? Everything a business needs: sales, marketing, branding positioning, lots and lots of organization, everything that a business needs. It was like starting another company. Guess how much growth we had the year that we were doing a conference? No growth. We had no growth for a year. We were healthy-ish but we weren't growing ironically. Our company is called DoorGrow, but it was because we were distracted because everything had to go towards this conference. Once you decide to do a conference, you're all in. You're on the hook with the hotel, you've got vendors, people sold tickets, there's no going back. There are lots of companies that have gone bankrupt just for doing a conference. I was like, “How was that possible? No.” We're [...] than that. Not me, no. That's every business owner starting company. “I'll be better than all those other property management businesses. They all suck but that won't be me.” I hear that all the time. “I'm starting a property management business because all the other companies in my market suck.” I hear that every week and they won't be that one. Tucker: What you're talking about, too, Jason is just like spending your time efficiently and effectively. If you are a small shop, you can't really afford to necessarily make mistakes like that with where you're allocating your time. In your case, it was a conference that did it. You did it, you pulled it off but someone who, like you're saying— Jason: Yeah, everybody loved it, everyone's like, “It was so great,” and I didn't love it. It was super stressful because I'm somewhat introverted. I'm an ambivert but that situation was incredibly uncomfortable for me because it was just so much pressure. But it went off well, everybody had great feedback but it cost me $2 million in opportunity cost easily. Tucker: No ROI there. Jason: I could do a conference that cost tons of money, broke even sort of thing. The conference probably cost $120,000 just to throw because we did everything great but the opportunity cost, the fact that my team were all focused on it, and everything else instead of on the main thing. I think as entrepreneurs, we need to remember in our business, the main thing is the main thing. If your business needs sales and revenue, then that's what you need to focus on, otherwise, you end up with a sales slump and then you're scrambling. The main thing has to stay the main thing in the business. That was a huge lesson that I got from that. I got to make sure the main thing always stays the main thing. Entrepreneurs, we’re always tempted by opportunity and there's always a distraction, there are always new options, opportunity, and distraction, whether it's expanding into a new market as a property manager or something. Keeping focused is power. Tell me what are brand standards? Rising expectations? Let's get into this. Tucker: I have a hot take on brand standards. I think it's a pretty lukewarm take, I think it's pretty straightforward, but it’s really like, “This is what your expectation is.” There's this sociological theory, which is that there are three versions of you. There's you as you see yourself, there's you as other people see you, and there's a version of you that you think other people see as you. It's your projection of what people's perception is. It's one thing from a personal standpoint, but from a business standpoint, you actually can control that in a lot of ways. That's what we're talking about with brand standards. You have expectations as an entrepreneur, as the CEO of your own company, you expect things to be done a certain way. How do you make sure that the people who you're trusting to impact your business, whether it's someone taking photos of your property for a posting, for listing, cleaning your property, or inspecting your property before someone checks in or moves in? Those people are extensions of your brand. You're effectively trusting them to meet those standards. A lot of times, you don't necessarily have insight into that but maybe that was a hot take. Jason: Yeah. I'll add to that. Branding is one of the main things that we have property management businesses with. I consider myself a branding expert. This is something that I dealt with in helping clean up the branding for hundreds of property management companies. We've helped some vendors even recently. We helped clean up Virtually Incredible’s branding. We helped clean up their new logo. It was designed by my team. I had some great conversation with Todd Breen on helping him focus on the main gateway that was feeding his business and recognize that other things were back-end products that came later in the sales cycle, instead of putting out the message that he did everything, which one feeds the business. I think property managers need to recognize that, too.  Property management is often the front-end gateway product even if they also do real estate. It works more effectively usually that way. I think they need to focus on that, but a lot of property management businesses in the branding are real estate companies, which scares off the people that want a specialist. They want a specialist that manage their biggest investment ever. I've helped double some property management businesses’ real estate revenue commissions by eliminating real estate from their branding, ironically, because once the property management side is healthy, it's what's feeding them the majority of the revenue that’s coming into that. It goes back again to focus. We can tie this back in, but it goes back again to focus that in order to deal with people's expectations and in order to manage the perception of your business, I think the key is that you need to align it towards what starts the process, not towards everything that you do. I'm dating now. Imagine that you're in the process of dating, you're going out, and you just vomit everything about yourself and what you do. You can't do that. You got to start with where's their interest level at. Start in that space first. “Oh, you're into music? Me too.” You have to start somewhere. There has to be a beginning. The same thing with our businesses, there has to be a beginning because you [...] what you're doing. You're trying to create a relationship and you can parallel this to dating, but you're not going to show up and try to make out with them on the front porch as soon as you meet them. That's what people try to do in sales a lot of times. They just vomit everything right on their lap, they're in a state of overwhelm, and they're like, “Okay, that's a bit much, buddy.” I think also with branding, transparency is so huge. You said something that I felt anxious just hearing you talk about the expectations with yourself, with others, and then what you think others are perceiving. That can be such a big head game that people get caught up in. They’re like, “Oh, my gosh, how are people perceiving me? Am I okay? Do they like me? Am I being right for them? Am I doing this?” Ultimately, as we get older, we learn to just not give an F. You don't care as much because you become more confident, you love yourself, you like yourself. When your business is confident, when you're confident in your business, and you're confident your business can deliver, you come from a greater space in which you can be the prize that the client is trying to get instead of thinking that they're the prize. This is called prizing in sales. I think it happens when you’re transparent because transparency creates safety, it creates trust, you don't have to try and be something. The problem is, a lot of times, the brand is not in alignment with what's on the back end, what's on the inside. It's not in alignment with the business owner. Tucker: That brings up two great points. One is you say in your personal life, you grow up and you're just like, “Yeah, I don't really care. This is who I am, take it or leave it.” What we're talking about here, unfortunately, is a place where we don't have that luxury. We're talking about the rising expectations that are taking place across every element of property management and then the brand standards. Jason: Due to increases in technology. People have iPhones. If they have iPhones, they expect more. Tucker: It's one thing to say, “Yeah, this is who I am, take it or leave it,” but if it's your business, you say that, and you provide a bad experience, that's where I think branding really comes down to is the experience that your client ends up having when they engage with you, be it at the very beginning of your relationship or throughout the lion's share of it all the way to the end. Jason: Yeah. Let's go back to the dating analogy. If I'm overweight, I'm not getting my hair cut, I'm not brushing my teeth, and I just grow my beard down to my ankles, and I just say, “Screw everybody else, this is how I am. Take it or leave it.” That's cool, I will only attract people that are interested in that. That might not be what I'm interested in. Here's the thing. I love this question, “Am I the person—that the person I want to match with, or attract into my life, or into my business—they would be interested in? Am I at that level? If not, I even need to lower my expectations or I need to make some changes.” Tucker: Right, either come down to their level or you level up. That's it. Jason: Right. Either way, I need to get in touch with reality. I need to make some changes. A great question that I've had several coaches I've seen throw out or coaches I've worked with ask is, “Who do I have to become in order to be that person? Who do I have to become? What would it take? Who do you, as a property management business owner, have to become in order to have the type of business that you want?” Here's the thing. One of my coaches said, “If you don't have the business yet that you dream of, you're not yet the person that can run it yet. Tucker: That's meta. Jason: That's meta. Right, that's really simple. If you don't have the business that you dream of, you feel like it's not right, and you're frustrated with your team, you're not the person yet that can create that. But as entrepreneurs, it's so easy for us to externalize all of that. I get many people come to me and they want to focus on their website, they want to focus on lead gen, they want to blame their team. Everything is external. The ironic thing that I found is if I can get them to focus on themselves, get clarity on who they are, what really makes them feel alive and in momentum as entrepreneur, they get really clear on their purpose, then we align the brand, the business, everything around that, everything changes. The website's going to end up changing, their messaging is going to end up changing, their sales process changes. They fire some of their team members. Their team members change. Everything changes in a business once the business owner, the entrepreneur at the helm who is the sun at the center of the solar system changes. Everything has to change by default. But what's incredibly costly, time crazy, and painful is the folks trying to change everything externally without changing yourself which is really creating all that. Tucker: Do you know Jocko Willink, the ex-Navy SEAL? Jason: Yeah, he's written some good books. Tucker: He's got the book Extreme Ownership. That’s his whole thing, it’s extreme ownership. If something's not working out, it's your fault. You got to take some ownership, it’s not the team's fault. The team is following your lead. You're the leader. Jason: I'll share an example. I was talking with somebody and they were complaining about all these different people that had come into their life. They were complaining about this guy, that guy, and this. I said, “Hey, there's one common denominator among all of this. There's one commonality.” Because they were like, “I don't know [...]. All these people are so different.” I said, “There's one thing in common. You. That’s the one thing in common.” The most dangerous thing in the world—property managers know this if they've been in the business a while—one of the biggest red flags for property manager is if somebody comes to them and says with an existing manager or they just fired their last manager and they're complaining about their previous managers. “Oh, this company was terrible.” The dumb property manager would listen to all of that and they would say, “Oh, yeah, they're terrible. We'll be way better.” The correct property manager would say, “Okay, maybe it's this person so I better ask some really good questions before I take them on because I might be the next company that's on their [...] list that's getting attacked on online reviews and negative. I don't want to be that.” That's a red flag. Another red flag is if somebody's referring a client to you. We can't really help them. I teach my clients to do that, to refer the clients they don't like to somebody else. I'm sharing this transparently, everybody. If somebody's referring a client to you, it could mean that they're a terrible client. Sometimes, though, it may just mean that they’re not a fit. One man's junk is another man's treasure when it comes to property management. Some people can deal with that difficult investor and others can't. Some difficult investors can exchange the good ones just by setting a real strong fence and a boundary that some managers aren't capable of doing. That's all they wanted in the beginning, they just wanted safety. That's another advantage you can create. Tucker: The takeaway there, do your homework always. Larry David had a good episode on that. Don't get foisted. Jason: Foisted? I don’t know that term. Tucker: I'll send you a link. Curb Your Enthusiasm episode. Jason: All right. I’ll avoid getting foisted after I launch this episode. Tucker: Tough referral. Jason: Perfect. Expectations do tend to rise but sometimes, expectations are artificially wrong. I saw a post from one of my buddies who's in the restaurant industry today. This girl wrote this note on a receipt saying, “I'm not giving you a tip because I'm only a few days away from my 21st birthday and you wouldn't allow me to have alcohol.” No tip for their whole party, from the whole party of food. This just shows the entitlement that exists in some people. That's ridiculous. Sometimes some people's expectations are unrealistic. I don't think it's too much for somebody to provide good service but to break the law for somebody so that they can have alcohol because, “Hey, my birthday is only a few days away,” come on. Tucker: That's an unrealistic expectation at its finest. Jason: As long as it's in the past. Yes. Some expectations are not manageable and it's not possible for us to raise to that level of their expectation because it's without foundation, it's a pie in the sky, it's a pipe dream, it's not realistic. Now I think the challenge with property managers is there's some things that they think, “This is a status quo, this is how we’ve done it. This is how it is. It's just hard this way.” They think everything else is pie in the sky or fluffy and not possible. They exclude themselves from making those changes. It’s like the guy that's like, “Oh, all girls are just difficult. I'm just going to sit on my couch and eat Cheetos all day. They only want a rich guy or they only want whatever. They just choose out.” In business is the same thing, we can just choose out. Tucker: An all-encompassing saying for every situation you can think of is if nothing changes, then nothing changes. Jason: Right. I've also heard it said if you want dramatically different results or if you want dramatic change, it requires dramatic change. Tucker: There you go, case in point. Then, of course, another bit of jargon of rising tide lifts all ships. That’s it. Jason: I think I touched on that one on this show before of rising tide can raise all ships if the tide is already high enough, but I think the challenge in property management is that the tide is all the way down in some areas. It's low. There are some property management businesses with holes in them like you wouldn't believe and they're sitting on gravel or sand. They're there.  A rising tide is going to sink some ships in this industry, no question, and they need to sink because it's going to help the entire industry. There are property owners businesses that should not be in business or they’re going to have them patch up some holes and make things work better. Tucker: I think to that point, Jason, it's really the ones who are going to sit back and say, “This is the way we've always done it or this is status quo,” because frankly, at the end of the day, the customer has all the power. They're the ones that can make or break your business with one bad review at the end of the day. [...] natural selection, I think. You’re right. Jason: Let's apply this to Breezeway. Breezeway, what are some of the challenges that you deal with in selling your services to property managers? Some of the things that you'll typically hear from them. Tucker: That's a really straightforward one, is that status quo like, “This is where we've always done it.” It's not that big of a headache for us now. We don't think we would use it that much, or what we talked about before, it might be too much work upfront. It's okay. Some people aren't ready for change but we stand by the fact that ultimately, everyone will move towards an operations tool like Breezeway, if not Breezeway. In most cases, when people say no, they come back. We believe that's going to continue to happen as this tide continues to rise and the expectations continue to rise. If you don't have high brand standards, you don't get to be a brand any more because (like you said) the ship sinks. If you can't meet the customers expectations, you're probably not going to have any customers for much longer, so the status quo. Like we said, this isn't stuff that people aren't doing already in a lot of cases. They're just running around and managing chaos in order to effectively do it. What Breezeway allows them to do is both automate as well as ensure that it's actually happening in a way that they hope it will, meeting those brand standards. Jason: You've got customers, right? Tucker: Yeah, we have some. Jason: Okay, good, me too. Can you share an example, a case study, or maybe even some typical situation that you've seen where they've gone from not doing it, struggling, not using Breezeway, to implementing your services, and what results they've been able to achieve? Tucker: Without naming any specific clients, another big piece of pushback that we receive is, “I don't know if my service providers will actually use this,” which is fair, generally considering the fact that service providers aren't tech-savvy, what have you. But one of our clients down south were able to effectively roll this out to their service network. Each one of those service providers now uses our app to download all of their checklists offline. Before, there was no good way for them to do that until they can download the apps all offline. They had pulled them and said, “Hey, would you want to go back to the old way?” which was email, paper and pen, checklist, they’re coming into the office, “Hey, here's your assignment for the day,” or emailing them out to some of the further ones, then they had to submit them all back manually with all the photos attached, and they're like, “Absolutely not. Of course, why would I ever want to go back to the old way?” A bit of an anecdotal story there about some of those challenges that we're seeing at the onset of conversations all being overcome and Breezeway being in a spot where they know no other way now. Jason: There are a lot of tools that a lot of property managers probably shouldn't even touch until they’re maybe about 50 to 100 units, they can't even entertain the idea. They don't have cash flow, they're not ready to use a service, they're a solopreneur maybe, at what stage do you feel like Breezeway can be implemented in a business? Where do they need to be, roughly, in terms of door count, size, who do you guys generally work with? Tucker: Good question. It is on a case-by-case basis to some extent because some entrepreneurs, like you're saying, have higher bandwidth for stress and they can deal with some of those chaotic nuances that go into managing a higher door count as opposed to someone like me who I like to ensure as much automation as possible so I don't let things slip through the cracks in the first place. The sooner I can automate, the better. Then as I scale, I have that process in place. Typical door count, from a short-term perspective, we’ll work with folks in the 50 to 100 range but all the way down to 5 doors too. Again, [...] pay. They like to just automate as much as possible. In the longer-term world, we're talking about the same, range only on the higher scale. So, 50 all the way up to 500 and 1000 doors. Jason: Okay. They can get started with you guys at any point. You guys don't have like 100-door minimum, 200-door minimum, or anything like this? Tucker: No. Jason: Okay. Tucker: We're not turning people away just yet, Jason. Jason: Okay. I do but I'm picky. I'm just kidding. Tucker, this is really cool, the future sounds like technology. Does Breezeway integrate with any platforms? There are so many different tools in property management, I think a lot of people listening to my show nowadays are like, “Oh, gosh, Jason just shared another stupid tool that I'm going to have to figure out how to plug into my business that I really want,” and they've got this to-do list of tools they want to add and implement. How difficult is it to get started with Breezeway and is there any concern about connection, integration, or any of this thing that is really significant? Tucker: I understand why people get concerned with this type of thing. Of course, whenever you're introducing new technology, there's always a concern, especially because folks (like you said) have been burned in the past like, “Oh, another one of these things I have to do.” But at Breezeway, we really aim to be a connected system. From a long-term standpoint, we're working with the folks of the likes of Rent Manager and other folks like them. Then short-term, all the 20-plus of the biggest PMS systems out there. But our goal by the end of this year and the coming year 2020, we're going to just be one of the most connected systems out there, whether it's your remote locks of the world all the way to your streamlines and your rent managers of the world as well. Jason: Got it. People listening might get confused and think, “Is Breezeway a complementary tool to maintenance coordination tools or is it a replacement for these type of tools, where we have, maybe EZ Repair Hotline, Property Meld, and Latchel, these services?” Tucker: Wow, that's a loaded question, Jason. I knew you’re going to come at me with that. Jason: It’s an obvious question. Tucker: It is an obvious question. Jason: I’m just asking what I know my clients are going to be like, “What is this? How does it fit in the overall mix?” Tucker: It's true. Listen, like I was saying before, we want to play nicely with anybody who's out there so we're not going to go ahead and say that we’re a direct competitor for these folks. The other thing is we do a handful of the same stuff. You'll be hard-pressed to be using one of them for maintenance, using Breezeway for cleaning and inspections, and not using us for maintenance. There's a three-legged stool with regards to where Breezeway plays in the operations world and our aim is to supplement the PMS regardless of which one it is, we want to integrate with them. Then if they're using something else for maintenance, that's fine too. Jason: Explain the three legs, what are they just for people that are a little bit lost. Tucker: Yeah, sorry. I'm a big analogy guy. Jason: Take the analogy into reality. Tucker: Here’s the reality, you have your cleaning, inspection, and your maintenance. Those are the three legs we believe of property care and operations. Jason: Got it. What other frequently asked questions do people have when they're approaching you for interest in Breezeway or just any other questions that we haven't covered? Tucker: I don't know, it runs the gamut. We're creating a new category to speak of, property operation which is really something that people haven't heard of. We're excited about it. The main question is probably what is property operations. It's just what I'm talking about. It's really thinking about not just managing a property but actually caring for it and taking into consideration preventative maintenance and safety measures. All that stuff rolled into one in a way that you can do it as hands-off as possible. Jason: Perfect. Okay. Tucker, I think we’ve talked about brand standards, we’ve talked about rising expectations in the industry, we've talked about Breezeway. How can people get in touch with Breezeway? How can they find out more if they want to get in touch and they're interested? Tucker: We are at www.breezeway.io. If you would like to check out our integrations page, it's very simple /integrations. If you would like to meet with me, you can send me an email, tucker@breezeway.io, @CorpoTuck on Twitter, on Linkedin, Tucker F. C. I know a lot of folks are on Facebook, I'm thinking about getting on there, but that's about it. Happy to fill any questions now, it looks like we're getting some coming in on the chat. Jason: We can touch on that. Is this available for homeowners or just landlords and property managers? Tucker: Yeah. Listen, right now, it is primarily for landlords and property managers, but we do see a world where a longer term this will be used by homeowners and the connected home Internet of Things world of the future that we see everything sliding towards. Jason: Someday, Breezeway may know whether my Roomba has done its job or not. Tucker: Exactly. Your Roomba would be automatically scheduled by Breezeway. Jason: All right. Tucker, it’s been great having you on. Everybody check out, it’s breezeway.io. I appreciate you coming on the DoorGrow Show. Tucker: Yeah. Thanks so much, Jason. This is great. Glad we made it happen. Jason: All right, I'll let you go. All right, there you have it, check out breezeway.io. I'm always curious to hear your feedback on this so make sure you guys are inside the DoorGrow Club Facebook group. This is our community for all those DoorGrow Hackers out there, property management, business owners, entrepreneurs. You can get to that by going to doorgrowclub.com and that will take you to the Facebook group. Answer all the questions and we'll let you in if you're a property management entrepreneur. Get inside that group. As always, I'd love to hear feedback on what you think about different tools, different things that you're using, and ask questions to other people inside the Facebook group. We’ll give you some free gifts when you join that group, including a bible of fees that you can tack on your property management business. We have a list of really cool tools and vendors in there. You will get an email drip if you provided your email when you join the group. We will be giving you gifts to help you grow your property management business. Eventually, you'll be able to learn a little bit more about what we do at DoorGrow. Make sure you get inside that group if you're not in our community. There are amazing people in there, they're helpful, and they align with my vision of creating collaboration over competition. That's what this industry needs right now. Until next time everybody, to our mutual growth. Bye everyone.

If there is one person that has been a steady constant throughout the last decade of vacation rental mayhem, it’s Koryn Okey. She started out with a company called FlipKey and now works as the VP of Sales at Breezeway (an awesome cleaning app you should demo immediately). If you have ever attended a vacation rental conference, chances are you have seen or met or at least heard Koryn laugh. Her experience gives her an incredibly nuanced understanding of where we are right now. And it’s not often that we interview vendors this season, so I took the opportunity (after pulling Koryn away from her booth at the Streamline Summit) to ask some of the grittier questions like ‘where are VR vendors missing the mark?’ Koryn took the questions like a champ -- her interview is as fun as it is insightful.  If you want to innovate like Koryn, consider a demo with our friends at PointCentral (free HVAC Analytics included from this landing page): https://www.pointcentral.com/vrmb/ Here are some links and people mentioned in the episode: Breezeway: https://www.breezeway.io Streamline Summit: https://www.streamlinesummit.com Flipkey: https://www.flipkey.com Trip Advisor: https://www.tripadvisor.com TruPlace: https://go.truplace.com

My first episode! Here I tell you a little about me, the purpose of the Superhost Podcast and what the Superhost Criteria are. Airbnb Competitors: -Tripping.com -Hometogo.com -Flipkey.com -HomeAway.com -VRBO.com -Booking.com -Couchsurfing.com -Redawnong.com

Got house cleaner woes? If you have a #VacationRental or an Airbnb and the house cleaner doesn't show, you have house cleaner woes. If the room is a mess and the guests arrive and you aren't able to manage the cleaning - you have house cleaner woes. Angela Brown, The House Cleaning Guru says it's possible to find and hire and manage an Airbnb crew and track the cleaning. Other vacation rental mailbag tips include tragedy, having emergency contact to call for help. If you have a heart attack on the job the keeper password manager allows your next of kin reschedule your cleanings. Today's #AskaHouseCleaner sponsors are Savvy Cleaner. (Training and certification for house cleaners and maids.) And Turnover Cleaning Tips for fast housekeeping - Airbnb #cleaning ) *** COME JOIN OUR COMMUNITY *** https://TurnoverCleaningTips.com/community *** MORE VIDEOS ON THIS TOPIC *** How to Find Hire and Manage an Airbnb Cleaning Crew - https://youtu.be/dHtoW-MUP1g? Airbnb Cleaning - What to Clean Every Day - https://youtu.be/hKVMiGPyCoo Airbnb Clean vs. Residential Clean - What's the Difference? - https://youtu.be/o9dmhC5u2As Airbnb Cleaning Services & Programs - Webinar with Q&A - https://youtu.be/by4cpnH_gRQ *** RESOURCES FROM THIS EPISODE ***   Get Paid for Your Pad: How to Maximize Profit from Your Airbnb Listing - https://amzn.to/2WXtAbd Turn Your Spare Space into Serious Cash: How to Make Money on Airbnb, HomeAway, FlipKey, Booking.com, and More! - https://amzn.to/2D63oDL Optimize YOUR Airbnb: The Definitive Guide to Ranking #1 in Airbnb Search - https://amzn.to/2WWsCfx Unleash Your Airbnb Revenue: How to make the most money with your first Airbnb listing - https://amzn.to/2I8MatR How NOT to Airbnb: By the people who got it wrong first - https://amzn.to/2WYCO73 We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com

Jeremiah Gall is a vacation rental pioneer: he was one of the founders of the listing site FlipKey, which was eventually sold to TripAdvisor. And not willing to leave the industry, Jeremiah’s latest brainchild is Breezway which is an app that allows hosts to optimize the operations of their vacation rental businesses.   After the Streamline conference in Phoenix, Arizona I got the chance to challenge Jeremiah with a pointy question that I had always sort of dreamed of asking a listing site executive.   True to form, his answer flipped the next steps — the where do we go from here — back on me. The industry could use more honest and objective conversations like this. Please let us know what you think!   Here are some links that may or may not have been mentioned in the show: https://www.breezeway.io https://www.flipkey.com http://vrmb.com/lsi/

What is Vacation Rental Mailbag (VRM)? It is answers to House Cleaning FAQ for AirBNB, VRBO, and STR (Short-term rentals). Vacation Rental Mailbag answers questions from a turnover service view. Professional house cleaners and property managers are the ones who clean when you violate a no smoking policy. And they are the ones with the turnover cleaning tips. And they are the ones who charge the host an extra cleaning fee if you trash the place. Angela Brown, The House Cleaning Guru in tandem with Savvy Cleaner bring you the Vacation Rental Mailbag to avoid confusion. Every #VacationRental has rules that vary a bit. Whether you're with #Airbnb, HomeAway, Flipkey, or VRBO you have questions. And now we're here to answer them on #AskaHouseCleaner special Vacation Rental Mailbag show each Wednesday. Ask your questions on TurnoverCleaningTips.com *** THE CONVERSATION CONTINUES AT: *** https://turnovercleaningtips.com/community *** MORE VIDEOS ON THIS TOPIC *** Subletting with Airbnb: Answering your questions - Borderless - https://youtu.be/h_AJ4ssR1R0 My Experience Not Having an Apartment (Living in Airbnb's) - Lindsey Hughes - https://youtu.be/2s695WIGDHI Host Q&A with Brian Chesky - Airbnb - https://youtu.be/mtkZKIOip00 Airbnb Hosting - Should I Allow Guests with No Reviews? - STR University - https://youtu.be/pZDt3Ug8Uew Addressing Your Questions + My NEW Airbnb Tour - LivinLikeLindsey - https://youtu.be/nkyu9fi5jq8   *** RESOURCES FROM THIS EPISODE *** Enerzen Commercial Ozone Generator 6,000mg - https://amzn.to/2LHrBUf Ozium Spray Air Freshener & Sanitizer - https://amzn.to/2s1Pe0F https:// https://mycleaningconnection.com/top-10-odor-removal-machines LEVOIT LV-H132 Air Purifier for Home with True HEPA Filter, Odor Allergies Eliminator for Smokers, Smoke, Dust, Mold, Pets, Air Cleaner with Optional Night Light - https://amzn.to/2LLfLbr SilverOnyx Air Purifier with True HEPA Carbon Filter, UV Light, Ionizer. Best Home Air Cleaner for Allergies and Pets, Smoke, Dust, Mold, Smokers. Powerful Small to Large Room 500 sq ft. - https://amzn.to/2BT5u8F We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com

Welcome to Episode 40 of The VentureFizz Podcast, the flagship podcast of your most-trusted source for startup and tech jobs, news, and insights! For this episode of our podcast, I interviewed Eric Horndahl, CEO & Co-Founder at Renoviso. Eric was a major contributor to two successful web companies in the Boston area, that being FlipKey (which was acquired by TripAdvisor) and BuyerZone (which was acquired by Reed Business Information). If you've ever had a major home improvement project like replacing your windows… it's typically not a great experience, but Renoviso is looking to change that by disrupting the home improvement industry with a whole new approach through transparency, technology, and world-class customer service. . Renoviso's investors are Corigin Ventures, Bessemer Venture Partners, NextView Ventures, FJ Labs, plus a who's who list of angel investors. This interview is timely, as they just recently raised $7M in venture funding, so we had a lot to talk about. In this episode, we cover: -Eric's background and his experience at BuyerZone, which includes so many great alumni -His experience at FlipKey, where they built a vacation rental marketplace -The aha moment behind Renoviso and their unique business model -Advice for first-time founders raising capital -Plus, a lot more! Quick side note: It's hard to believe that this is our 40th episode! It's been a blast interviewing so many great people in the tech industry. We have a great roster of guests coming up, but I want to make sure we're giving our audience what they want. So, if there are any guests you'd like to hear the background story of, feel free to shoot us an email at podcast@venturefizz.com! Lastly, if you like the show, please remember to subscribe to and review us on iTunes, or your podcast player of choice!

Welcome to Episode 26 of The VentureFizz Podcast, the flagship podcast of Boston's most trusted source for startup and tech jobs, news, and insights! It's actually hard to believe that I haven't interviewed an investor yet… but that is changing today! My guest is TJ Mahony, who is a Partner at Accomplice - one of Boston's most active venture capital firms. Before joining Accomplice as an investor, TJ was CEO & Co-Founder of FlipKey, which was acquired by TripAdvisor. Prior to FlipKey, he was part of the core team of amazing people that helped build Compete to become a successful business that was ultimately acquired. TJ is what I consider a product-minded investor, as he is able to add value to entrepreneurs in so many ways. TJ is also the type of guy who is always willing to help people out by giving advice or making connections & intros. Each time I've met with him, you leave the meeting full of energy and lots of new ideas swirling in your head, which is why I was really excited to interview him. In this episode, we cover: -The story of his basketball career at Macalester College, and how he was just 2 points away from a major milestone -The story of FlipKey, where he shares an embarrassing story about a meeting at Steven Kaufer's house, who is the CEO & Co-Founder of TripAdvisor… it's a classic. -How he got into angel investing and venture capital -Advice for founders on building teams -And a whole lot more! Lastly, if you like the show, please remember to subscribe to and review us on iTunes, or your podcast player of choice! And make sure to follow Accomplice on Twitter @Accomplices and VentureFizz @VentureFizz.

Bob discusses the future of Short Term Rentals (STRs) with Dwight Worden, the Mayor of Del Mar, California. Bob and Dwight cover the new ordinance put in place in Del Mar to regulate rentals, room sharing, and house exchange of less than 30 days in duration. Sometimes referred to as Vacation Rentals, STRs have grown in popularity in many communities and neighborhoods throughout North County San Diego (Cities of San Diego, Del Mar, Solana Beach, Encinitas, and Carlsbad). The growth of the "sharing economy" and the online explosion of STR websites such as Airbnb, VRBO, HomeAway, and FlipKey have increased the number of property management companies and individual homeowners offering furnished homes to vacationers. This is not unique to North County San Diego, but is occurring in residential neighborhoods all over the world. This has rapidly become an emotionally charged topic, as conflict can occur between property owners who want to profit from short term renting and others who see STRs as turning their neighborhoods into commercial hotel zones. This episode is not intended to determine a right or wrong answer to this issue, but rather explores what City Councils are doing, now and in the future, in regard to STR regulation, zoning, and enforcement. This episode is always available for listening, sharing, or download at Property Management Brainstorm. See a complete time-stamped transcript of This Podcast Episode 4.

Ralph Velasco is President, Founder and CEO (Chief Experience Officer) of PhotoEnrichment Programs, Inc. d.b.a. PhotoEnrichment Adventures, as well as a travel photography instructor and international guide who has photographed in over 60 countries on 6 continents. Drawing on over 10 years of experience planning, organizing, administering, scouting and leading more than 70 international trips around the world, and over 100 domestic trips in the United States, Ralph has created TourOrganizerTraining.com, a free webinar and online course series that trains everyday people, step-by-step, how to organize and lead their own tours, whether around the world, or around the corner. He’s the author of “,” as well as the creator of the My Shot Lists for Travel app for iPhone, iPad, and iPod touch®. Ralph was recently a finalist for the prestigious 2016 and award and was selected to a group of the by a site in the U.K., as well as one of the by USA Today’s 10best.com.  Additionally, he was chosen to a list of (2015) by FlipKey.com, a TripAdvisor company. Resources: Download the free Candid Frame app for your favorite smart device. Click here to download for . Click here to download Support the work we do at The Candid Frame with contributing to our Patreon effort.  You can do this by visiting or visiting the website and clicking on the Patreon button. https://www.patreon.com/thecandidframe You can also provide a one-time donation via . https://www.paypal.com/donate/?token=13Tg_YGwf58eSyhevNPHAJMlgVqhI4xqQff9jBJeGNGR7G3-GkcKVX6OuU-5ZXfLbUkRa0&country.x=US&locale.x=US You can follow Ibarionex on and .

Many major vacation rental websites like AirBNB, Homeaway, VRBO, and Flipkey now require additional booking or traveler service fees when you book online through them. This means that you will pay more than the posted rental rate for a home. The team at WeNeedaVacation.com breaks down the fees and what to look out for.

In this episode of Sea To Ski with Sarah and T our two professional vacation rental managers tackle one of the biggest in the industry - operator dependence on 3rd party On Line Travel Agencies (such as HomeAway, Air BnB, FlipKey, TripAdvisor and the like). Many companies rely heavily on 3rd party agencies for bookings and in this episode Sarah and T talk through 4 strategies for you to gain your independence.

Ralph Velasco is President, Founder and CEO (Chief Experience Officer) of PhotoEnrichment Programs, Inc. d.b.a. PhotoEnrichment Adventures, as well as a travel photography instructor and international guide who has photographed in over 60 countries on 6 continents. Drawing on over 10 years of experience planning, organizing, administering, scouting and leading more than 70 international trips around the world, and over 100 domestic trips in the United States, Ralph has created TourOrganizerTraining.com, a free webinar and online course series that trains everyday people, step-by-step, how to organize and lead their own tours, whether around the world, or around the corner. He’s the author of “Ralph Velasco On Travel Photography: 101 Tips for Developing Your Photographic Eye & More,” as well as the creator of the My Shot Lists for Travel app for iPhone, iPad and iPod touch®. Ralph was recently a finalist for the prestigious 2016 and 2015 Travel Photographer of the Year award and was selected to a group of the Top 100 Travel Photographers in the World for 2014 by a site in the U.K., as well as one of the Top 10 Travel Photography Bloggers by USA Today’s 10best.com.  Additionally he was chosen to a list of 10 Photography Travel Bloggers to Inspire You This Year (2015) by FlipKey.com, a TripAdvisor company. And two years in a row he was chosen “Open Photographer of the Year” by the Professional Photographers of Orange County. Ralph has an MBA in International Business from United States International University in Mexico City and San Diego (1995), an undergraduate degree in Management from the Indiana University School of Business (1985), speaks Spanish and is a licensed private pilot SEL (single engine land). He’s also been an integral member of several championship sailing teams in Chicago, San Diego and Newport Beach, California.

Ian McHenry is the co-founder and CEO of Beyond Pricing, an essential revenue management and dynamic pricing tool for vacation rental owners who list on sites like Airbnb and VRBO.  He's a Renaissance man whose background includes investment banking, consulting, solving rural poverty in Africa, sailing throughout Southeast Asia, and even a bit of wine-making. In this episode, we follow Ian's journey as he embarks as a first-time entrepreneur and builds a company that's not only huge in Japan, but all over the world. Automatically price your Airbnb, VRBO, or FlipKey with Beyond Pricing. Follow Ian on Twitter @ianmchenry and read his blog. Visit McHenry Vineyard for January 2017 Passport Weekend!  Ian's favorite books: Tales of the South Pacific & The Royal Road to Romance Ian's favorite travel destination: Andaman Islands Ian's most essential "man skill": Starting a fire _____ Executive producer & host: Joe Mahavuthivanij Edited by: Joe Mahavuthivanij Theme music by: Music for Makers Logo design: Debra Lin

Join Debi Hertert of the podcast HostingYourHome.com as she talks with Bob and Sue Low, the Portland citizens and now Airbnb Superhosts who prompted the City to change their ordinance prohibiting short term rentals. A concept:  “Age in Place” 1:40 Sue starts by telling about the remodel of their home in Lauralhurst and moving to their basement during the remodel.  After living in it for 6 months they had some friends who  knew about Airbnb and who had recommended they try it.  They did, and were excited!  It was the summer of 2012. They met some really nice people, but then their neighbor filed a complaint.  Bob then said that in September of 2012 the City gave them a Cease and Desist order regarding their short term rental.  At that point, they went about trying to get the City to change the ordinance. 6:30  They researched out the status quo and found about 1,500 listings for short term rentals on various platforms such as VRBO, Home Away, FlipKey, and Airbnb.  They decided to let the City know the magnitude of the activity, indicating that the City should somehow deal with it.  They got an appointment with Commissioner Dan Saltzman, put together a PowerPoint of the current status and showed the potential for revenue generation by the City.  It would serve home owners who needed the income to "Age in Place".  When they finished, Saltzman said it had merit and encouraged the two to talk to other Commissioners.  There had just been an election so they had to wait until the next calendar year.  They then met independently with each commissioner and their policy person, and this took around a year.  The commissioners really saw a benefit of doing this.  They also met with City officials Paul Scarlett, Susan Anderson, Sandra Wood and others, and started going to the meetings the City was holding about the new comprehensive plan and testified for including short term rentals in the comprehensive plan.  They asked other 10 people who were doing short term rentals to write to the City to tell them they were doing these rentals, why they needed this income, and wanted to be able to be licensed. Bob and Sue discovered that Austin, Texas had formed policy around short term rentals and shared that information with the City. 12:30 At that time, they also started talking to Airbnb.  They sent their action plan and PowerPoint to Airbnb, and Airbnb wanted to come to Portland to help streamline the short term rental regulations. Airbnb established a major office in Portland about that time, and Debi remembered going in spring of 2014 to City meetings, planning commission, City Commissioners.  At some point it turned over to Airbnb working directly with the City 14:30: Sue said her neighbor had gotten some other neighbors to rally against them, so they went to the local neighborhood associations, SE Uplift, and the Laurelhurst neighborhood association, and there were a number of people who also spoke in favor.  The Laurelhurst  board sent a letter to the City opposing short term rentals, but without talking with the members.  There were other meetings and the City sent someone to the meeting to see what the issues were. 16:30 A NEW ORDINANCE, INSPECTIONS, CURRENT STATUS – Sue talked about the safety inspection requirements brought up by the City.  The City did approve short term rentals but wanted to require safety inspections. Bob did a review of the public hearings including the Planning Commission meetings.  It was an interesting journey.  But within a year, they got the law changed.  Debi thanked them for getting it all started. Deb asked Bob about the current status.  What happened after the law was passed?  Bob replied that it’s pretty straightforward now.  You need to pay an application fee of $175, need an inspection to demonstrate egress and the required interconnected smoke alarms.  He said it’s pretty simple, but that he has heard that a lot of people have been concerned that the inspectors are finding other things and that has to be addressed. Bob and Sue had to put an egress window in, modify the ceiling because they were an inch too low and they couldn’t get a variance.  That cost $5,000 and $6,000 for the egress window.  During the entire time they were lobbying for short term rentals, they couldn’t rent because they were told to stop. So that was about a year.  When the inspector came, Bob met her at the door, she checked the window and smoke detectors and it only took about 20 minutes.  Debi said a lot of people are not getting licensed because of their concern that some other unpermitted work might have been done in the past and don’t feel that the inspectors will stay focused.  Bob brought up the possibility of the Fire Marshal doing these inspections. During the meetings with the City, they told the City that the taxes paid by short term rentals could pay for staff to appropriately license short term rentals.  Sue said they might go in again and meet with commissioners about the inspection process, might float concept of the Fire Marshal doing inspections. 25:10 Debi said she is personally grateful to Bob and Sue for doing this.  She thinks Portland was the first city worldwide to have a permitting process for short term rentals, or at least the first one in which Airbnb collected transient occupancy tax on behalf of the City. Sue said they were excited because after they got licensed they were asked to present at the first Airbnb Open conference in San Francisco.  They were later contacted by people from other communities across the country. Links: Quaint Garden Cottage Apartment (in their beautiful Portland home)  https://www.airbnb.com/rooms/543988 More information on their historic home can be found on the Oregon Encylopedia website  https://oregonencyclopedia.org/ and search for “Brick House Beautiful”.  Their home has also been in “Better Homes and Gardens” magazine and has twice been on the cover of “Old House Journal” Oregon Coast property (near Cannon Beach):  https://www.airbnb.com/rooms/885296  

https://turbotax.intuit.com Tax Tips When Renting Out Your Home on Airbnb, FlipKey and Others - If you’re renting out your home through services like Airbnb or FlipKey, here are some tax tips you should consider. Learn more about when you can skip declaring rental income on your taxes, claim rental expenses - business expenses - as deductions, how and when to report rental income tax information on Schedule C and Schedule E, and what occupancy taxes are with this helpful tax tip video from TurboTax. For more tips and information on your taxes when renting out your home, visit TurboTax.com. For more tips and information that can help you get your taxes done smarter, visit TurboTax.com.

  We talk with director Scott Ellis and actor Scott Drummond, recent guests at the villa, all about their lives and how traveling in Italy has been, especially with two small children.   Topics we cover:   ·      Ellis’ experience with a naked Bradley Cooper in Elephant Man   ·      What Italians call people with elephantiasis (it’s flattering)   ·      Which craft Drummond prefers, stage or television   ·      Why Paul can’t remember the lyrics of any Italian song, but why it doesn’t remember   ·      Drummond’s experience on the new Tina Fey and Amy Poehler film Sisters   ·      Why the Appian Way contributes to the phrase “all roads lead to Rome”   ·      Why Scott & Scott fell in love with the place and might get married here (we hope)   ·      What stars ratings mean when it comes to a hotel   ·      Why Drummond feels Puglia is a more authentic Italy   ·      What it’s like traveling in Italy with kids   ·      What’s the advantage traveling with friends and families who also have kids   ·      How fun it was to cook with the kids in the kitchen and the lessons the kids learned from that   ·      How the parents approached the eating and meals in Italy telling them they need to try new things while here   ·      Ellis’ amazing creation of Saint Silence day   ·      Ellis’ experience with the Puglian food   ·      Paul’s take on Slow Food   ·      Why 90% of our meals are all about Paul’s shopping   Tips for traveling with kids in Italy   1. Traveling with kids in Italy: food When traveling with kids in Italy, or any other foreign country, tell them ahead of time they must be open to trying new dishes. This will make it easier when visiting restaurants in Italy and finding food they will eat.  Also prepare kids ahead of time and let them know they may taste food that is not the same as what they normally get home. For instance, you won't find spaghetti and meatballs in true Italian restaurants and there really is no such thing as thick crust pizza. However, in Italy you can always find a lot of food many kids will like.   On that same note, pick restaurants where you want to eat not always what the kids want to eat. You'll be hard-pressed to find any restaurant that can’t at least make a pasta with a tomato sauce or pasta with cheese for those picky eaters.    Also remember, stores close at 1PM and reopen from 4PM to 8PM.  So expect long lunches starting at 1PM, and you probably won’t find many places open for dinner before 8PM.   2. Traveling with kids in Italy: language Italians always appreciate it if you try to use a little of their language. Have some fun with the kids and teach them some basic phrases like ciao for “hello,” grazie for “thank you” and prego for “you’re welcome.” The basics will help them show some manners when interacting with Italians, and it will be fun to immerse them a little bit in the culture.   3. Traveling with kids in Italy: entertainment Sometimes you just want a little downtime from all the tourist attractions. During this time, don't count on television providing any sort of entertainment for your kids while traveling in Italy. Television is all in Italian, even the American cartoons. Cards and board games, especially the mini travel kinds, can help fill this downtime for your kids.  Be prepared to leave behind these games making room in your luggage for souvenirs you pick up along the way. If they are old enough, it might be fun for your kids to have a travel journal to document each day's activities.   4. Traveling with kids in Italy: car or train   When traveling in Italy, you are sure to travel by car or train at some point to see different sites in the area. Remember to bring water, cups, and snacks in the car to satisfy hungry and thirsty kids. It's also fun to keep them entertained with all the new sites of the Italian countryside you'll be driving through. And always have in your back pocket some fun car games if they really need to be entertained.       5. Traveling with kids in Italy: traveling with friends and family   One way to make traveling in Italy or anywhere else much easier on you is to travel with friends and family that have the kids around the same age as yours. The kids will immediately have playmates so they entertain each other and stay out of your hair. It makes the trip a lot more fun for your kids and a lot easier on you. For such trips, we recommend you rent the space just like the Villa Cappelli with lots of rooms for everybody and a pool to entertain the kids. It makes your trip much more relaxed and easier when you can all gather in common spaces, cook meals together, and have delicious dinners without having to worry about getting back to a hotel room. Look for these spaces on sites like Homeaway.com and Flipkey.com.       6. Traveling with kids in Italy: site seeing   When it comes to seeing the sights in Italy, we recommend you pick exploration over museums. What we mean by this is that dragging a kid through museum will not be fun for you or them. But bringing history to life by taking them to ancient ruins, human cave dwellings, or coliseums. Doing something active while also enjoying the rich history of Italy will keep you both happy and immersed in the Italian culture.       7. Traveling with kids in Italy: eat lots of gelato   Traveling with kids in Italy gives you the best excuse in the world to eat gelato at least once a day. Remember, gelato has less calories and fat than ice cream, and you won’t find more delicious gelato in a range of flavors anywhere else.  So enjoy!      

Are you struggling to keep on top of all your calenders, across all the different channels available, such as airbnb, Flipkey and Homeaway? Are you struggling to find a perfect calender and booking tool for your own vacation rental | holiday let website? Do you want to take online bookings but aren't sure how to do it? Then this is the episode, and the software, for you. The extremely knowledgeable Sebastien Grosjean, joined me from BookingSync.com a brilliantly created piece of software that will, cost effectively and efficiently, address all the questions I laid out about - and more! Join me as BookingSync CEO and Founder Sebastien talks about what the software can do for you and shares his valuable knowledge after 25 years experience in the Vacation Rental | Holiday Let Industry. www.holidayletsuccess.com

Are you struggling to keep on top of all your calenders, across all the different channels available, such as airbnb, Flipkey and Homeaway?   Are you struggling to find a perfect calender and booking tool for your own vacation rental | holiday let website?   Do you want to take online bookings but aren't sure how to do it?   Then this is the episode, and the software, for you.   The extremely knowledgeable Sebastien Grosjean, joined me from BookingSync.com a brilliantly created piece of software that will, cost effectively and efficiently, address all the questions I laid out about - and more!   Join me as BookingSync CEO and Founder Sebastien talks about what the software can do for you and shares his valuable knowledge after 25 years experience in the Vacation Rental | Holiday Let Industry.   www.holidayletsuccess.com

Are you struggling to keep on top of all your calenders, across all the different channels available, such as airbnb, Flipkey and Homeaway?   Are you struggling to find a perfect calender and booking tool for your own vacation rental | holiday let website?   Do you want to take online bookings but aren't sure how to do it?   Then this is the episode, and the software, for you.   The extremely knowledgeable Sebastien Grosjean, joined me from BookingSync.com a brilliantly created piece of software that will, cost effectively and efficiently, address all the questions I laid out about - and more!   Join me as BookingSync CEO and Founder Sebastien talks about what the software can do for you and shares his valuable knowledge after 25 years experience in the Vacation Rental | Holiday Let Industry.   www.holidayletsuccess.com

"It has always been about the story. The story is everything, which means it's our jobs to tell better stories." Oscar-winner Kevin Spacey, who delivered those comments as the keynote speaker at last year's Content Marketing World 2014, knows a lot about the alchemy of a compelling story. Sitting out in the crowd that day was Matt Moretti, Senior Content & Media Analyst at Flipkey. Matt joins us this week for a lively conversation about storytelling. We cover it from all angles, from how brands like GoPro and Red Bull do it the right way, to how television programs like Game of Thrones bring stories alive from the page to the screen, without losing what made them captivating in the first place. We also experiment with live-streaming app Periscope - with better results than we had last time with Meerkat - and debate the merits of live streaming as a marketing tool. Follow Matt on Twitter: @Matt_Moretti Follow March Communications on Twitter: @marchpr Follow Manny and Jim on Twitter: @zmveiga and @JW_Young Visit the PR Nonsense blog: MarchPR.com/blog Show Notes: The Race Between Meerkat and Periscope is Closer Than It Seems (BusinessInsider) Kevin Spacey Challenges Content Marketing World 2014 Attendees to Tell Better Stories (Cleveland Plain Dealer) GoPro Falls from Plane, Lands In Pigpen, Gets Snuffled (CNET) Subscribe to Hacks and Flacks on iTunes, Stitcher or Podbay today. The show's music is provided by Job Creators. Check them out at JobCreatorsBand.com!

Evan Hammer, co-founder of Smart Host, joins the New York Launch Pod in its first episode!  Smart Host is a one-year-old start-up based out of New York City that provides dynamic pricing recommendations for short-term vacation rental properties on sites such as Airbnb, HomeAway and FlipKey.  Vacation rentals are a multi-billion dollar industry and Smart Host thinks owners are losing out on a lot of revenue!  Whether it’s because property owners and managers are too busy or just don’t have enough data at their fingertips, Smart Host discovered that vacation rental prices are largely stagnant and in a short period of time in New York City the average hotel price varied by 124% while the average vacation rental price varied by only 18%.  Find out how Evan and his team set out to provide property owners and managers with more resources, founded their company in only three days, where the future of real estate data is going, and why Evan thinks his company has an advantage over the big players in the market.   Transcript of the episode available here: http://nylaun.ch/smarthostt More on Smart Host: https://smarthost.me/