Property Management Brainstorm

Host Bob Preston engages in a dynamic discussion with Barak Shamir of Showdigs, shedding light on the challenges property managers face during the leasing season. This conversation not only helps property managers prepare for the busy season but also offers a solution by showcasing how Showdigs can empower them to optimize their operations. Barak elaborates on the various aspects of leasing efficiency and how Showdigs can be a game-changer in streamlining their leasing process. TakeawaysThe leasing season brings increased turnovers, inspections, and showings.Inefficiencies in processes can lead to staff burnout and lost business.Showdigs can help property managers streamline operations.Consistency in inspections and reports is critical.Squatters pose a significant challenge for property managers.Preventing rental fraud is essential.Showdigs offers a pay-as-you-go pricing model without tiers Visit Showdigs at booth 605 at the NARPM Broker/Owner Conference in Amelia Island, Florida, April 16-18, 2024.Chapters01:35 Introduction of Barak Shamir and Discussion on the Leasing Season04:30 Problems Faced by Property Managers During the Busy Season14:25 Introduction to Showdigs and its Solutions19:15 Showdigs Midroll Commercial25:00 Consistency in Inspections and Reports26:40 Dealing with Squatters30:45 Preventing Rental Fraud33:40 Summary of Showdigs Features35:38 Pricing and Getting Started with ShowdigsFeatured Sponsor: ShowdigsTired of wasting hours stuck in traffic running between your properties? Showdigs can save you time and money without compromising your conversion rates. Learn more about the only all-in-one leasing software that can handle all of your fieldwork. Go to https://www.showdigs.com/pmb, fill out the form, and when you sign up for Showdigs, you'll get to activate your first five properties for free. Connect with Showdigs: https://www.showdigs.com/pmbConnect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

In this episode, renowned property management expert Tiffany Rosenbaum and seasoned host Bob Preston delve into property management failures and entrepreneurs' struggles. Drawing from their extensive experience, they underscore the importance of learning from failures and mistakes encountered in the journey of growing businesses. TakeawaysFailures are part of the entrepreneurial journey.Self-doubt is common among entrepreneurs.Effective processes are crucial for success.Micromanagement can hinder the growth. Anticipating customer needs can set a business apart.Continuous learning and embracing struggles are essential.Chapters02:00 Introduction and Background04:02 Importance of Discussing Property Management Failures04:50 Struggles and Self-Doubt in Entrepreneurship14:07 LeadSimple Midroll Commercial17:20 Common Failures in Property Management20:50 Implementing Procedures and Processes28:30 Embracing Struggles and Continuous LearningConnect Tiffany Rosenbaum:   https://www.linkedin.com/in/tiffany-rosenbaum-b8a75011b/Featured Sponsor: LeadSimpleLeadSimple consolidates leads, process, and communication management – plus coaching, content, and best practices – into one easy-to-use platform for property managers and real estate professionals. We've simplified the complexities ofproperty management so our clients can now work on their business instead of on their business to achieve even more than they thought possible. https://www.leadsimple.com/Our Industry Icon Sponsors supporting the show:SureVestor (https://surevestor.com/)Blanket (https://blankethomes.com/)VPM Solutions (https://www.vpmsolutions.com)RentScale (https://rentscale.com/)APM Help (https://www.apmhelp.com/)Upkeep Media (https://www.upkeepmedia.com/)Second Nature (https://www.secondnature.com/)zInspector (https://www.zinspector.com/)Showdigs (https://www.showdigs.com)LeadSimple (https://www.leadsimple.com/)Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

In this episode, host Bob Preston and guest Dylan McGrath discuss how to prepare a property management company for acquisition, what is involved in the process, and various valuation models. If you have ever wondered what it would be like to sell your business and what steps would be involved, this episode is a must-listen!Takeaways:Costs to engage a business brokerModels for valuing a property management businessStructuring of a property management business saleDue diligence and information exchangedChapters:00:00 Introduction and Dylan's background04:54 Getting started in selling a property management company?08:42 Fees paid to a business broker12:14 Due diligence process and information exchanged16:23 Valuation models for property management companies21:11 Structuring the purchase arrangement: asset sale vs. stock sale25:58 The current state of company valuations32:05 Steps involved in closing the sale46:49 Clawback provisions in an agreement49:20 Closing comments and how to connect with DylanConnect Dylan McGrath:   https://www.linkedin.com/in/dylanmcgrathEpisode 82 Featured Sponsor: RentScaleRentScale is the largest sales consulting and coaching company in the residential property management industry. Over 400 residential property management companies in North America have trusted RentScale to craft their custom sales playbook, install a repeatable selling system, and train their team to attract new property owners at profitable rates. (https://rentscale.com/) Our Industry Icon Sponsors supporting the show:SureVestor (https://surevestor.com/) Blanket (https://blankethomes.com/) VPM Solutions (https://www.vpmsolutions.com) RentScale (https://rentscale.com/) APM Help (https://www.apmhelp.com/) Upkeep Media (https://www.upkeepmedia.com/) Second Nature (https://www.secondnature.com/) zInspector (https://www.zinspector.com/) Showdigs (https://www.showdigs.com)LeadSimple (https://https://www.leadsimple.com/)Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

On this episode, host Bob Preston and guest Jeremy Pound discuss various aspects of business development and new client acquisition in the property management industry. The conversation also delves into the building blocks for creating a successful business development program and the characteristics of a good business development manager. Takeaways:Understanding the local market and competitionFinding the right business development managerMotivating business development managersCRM SoftwareSignificant opportunities for growthChapters:00:00 Introduction and Background05:20 Challenges in Acquiring New Doors10:20 Understanding the Local Market and Competition13:45 Building Blocks for Business Development18:00 Reluctance to Delegate Business Development30:00 Motivating and Compensating Business Development Managers37:20 Importance of Customer Relationship Management Software52:40 Closing ThoughtsConnect with Jeremy Pound:  https://rentscale.com/Episode 81 Featured Sponsor: zInspectorzInspector is the most powerful and affordable property inspection solution in the market. A great in-app camera experience, fully customizable templates, tenant-led inspections, 360-camera integration & virtual tours, and two-way PM software integrations make it the most collaborative field-to-office property inspection solution available. Embrace the future of property inspections with zInspector. (https://www.zinspector.com/)Our Industry Icon Sponsors supporting the show:SureVestor (https://surevestor.com/)Blanket (https://blankethomes.com/)VPM Solutions (https://www.vpmsolutions.com)RentScale (https://rentscale.com/)APM Help (https://www.apmhelp.com/)Upkeep Media (https://www.upkeepmedia.com/)Second Nature (https://www.secondnature.com/)zInspector (https://www.zinspector.com/)Showdigs (https://www.showdigs.com)Latchel (https://www.latchel.com)LeadSimple (https://https://www.leadsimple.com/)Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

In this episode, Bob Preston shares his top five ways to kickoff 2024 for property management businesses. He emphasizes the importance of strategic planning, organizational checkups, accountability and goals, kickoff meetings, and budget trimming. These steps are crucial for setting the direction, aligning the team, and optimizing resources for a successful year ahead.TakeawaysCreate a strategic plan with a forecast and budget for the new year.Conduct an organizational checkup to assess the company's culture and alignment.Establish accountability and goals for every team member.Host a kickoff meeting to communicate expectations and review past performance.Trim 15% of the budget to optimize resources and achieve new profitability goals.Chapters00:00  Introduction and Overview of Bob's Five Ways to Kickoff 202403:08  Chapter 1: Forecast and Strategic Planning for the New Year06:02  Chapter 2: Organizational Checkup07:30  Chapter 3: Accountability and Goals09:38  Chapter 4: Kickoff Meeting10:35  Chapter 5: Budget Trim Challenge13:01  Summary of the "Five Ways" and conclusionEpisode 80 Featured Sponsor: Second NatureAt Second Nature, we heart property managers. Because we know you've got the toughest job around. So we create new solutions and technology to make your life easier, while keeping residents and investors happy. It's a triple win for everyone and it's only from Second Nature.. Second Nature (https://www.secondnature.com/)Shout-out to all of our fabulous Industry Icon Sponsors for supporting our show:SureVestor (https://surevestor.com/)Blanket (https://blankethomes.com/)VPM Solutions (https://www.vpmsolutions.com)RentScale (https://rentscale.com/)APM Help (https://www.apmhelp.com/)Upkeep Media (https://www.upkeepmedia.com/)Second Nature (https://www.secondnature.com/)zInspector (https://www.zinspector.com/)Showdigs (https://www.showdigs.com)Latchel (https://www.latchel.com)Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Bob Hansen, Principal at Second Nature, joins host Bob Preston to discuss the mid-market multifamily rental sector and its challenges and opportunities. He highlights the importance of attracting renters through amenities and value-added services. Bob also discusses the impact of economic factors on rental rates and the challenges tenants face in affording rent. He emphasizes the need for property managers to focus on the resident experience and leverage technology to meet the younger generation's expectations. Listen in as  Bob Preston and Bob Hansen unpack the mid-market multifamily sector and the opportunities for property managers to grow their portfolios.Topics Covered01:45 Introduction and Background03:45 Overview of the Mid-Market Segment06:25 Factors Shaping Demand for Mid-Market Rental Units10:45 Affordability and Tenant Challenges12:45 Keeping Properties Performing at Optimal Level17:15 APM Help Midroll Comnmercial18:30 Importance of Occupancy Rates19:25 Amenities and Features in the Mid-Market Sector21:45 Resident Benefit Package and Second Nature's Offerings31:00 Outlook for the Mid-Market Multifamily SectorConnect with Bob Hansen: https://www.secondnature.com/Episode 79 Featured Sponsor: APM HelpAPM Help specializes in offering property management services, including trust account bookkeeping, daily bank reconciliations, audit and compliance support, maintenance coordination, and more. (https://www.apmhelp.com/)Shout-out to all of our fabulous Industry Icon Sponsors for supporting our show:SureVestor (https://surevestor.com/)Blanket (https://blankethomes.com/)VPM Solutions (https://www.vpmsolutions.com)RentScale (https://rentscale.com/)APM Help (https://www.apmhelp.com/)Upkeep Media (https://www.upkeepmedia.com/)Second Nature (https://www.secondnature.com/)zInspector (https://www.zinspector.com/)Showdigs (https://www.showdigs.com)Latchel (https://www.latchel.com)Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Pete Neubig is the co-founder and CEO of VPM Solutions – the first and only staffing solution platform targeted specifically toward property managers and real estate professionals. In addition to his professional accomplishments, he is also an Ironman triathlete.Tune in as Pete shares his experiences and insights with host Bob Preston, discussing the types of tasks suitable for virtual assistants, the benefits of hiring remote talent, and the role of technology in streamlining operations. He also touches on different team structures, the monetization of maintenance, and effective marketing strategies.Topics covered:(03:23) Pete Neubig's background(06:32) The resistance to office return, but it's happening(11:40) Centralized staffing based on office size(14:02) Use virtual assistants and automation for efficiency and profitability.(19:09) Average VA hourly rates(21:59) Maintenance coordinator training takes 90 days(26:39) Pre-interviews, final interviews, and quick decision-making(29:50) The VPM Academy(34:24) Why remote team members are worth the shotConnect with Pete Neubig: https://vmpsolutions.com/Episode 78 Featured Sponsor: ShowdigsShowdigs is the only all-in-one leasing software with a suite of tools designed to streamline each step of the leasing process. Showdigs' network of licensed real estate agents is specially trained to handle fieldwork like showings and condition reports so you can focus on scaling your business.Showdigs (https://www.showdigs.com)We're also giving a huge shout-out to all of our fabulous Industry Icon Sponsors for supporting our show and the property management industry:SureVestor (https://surevestor.com/)Blanket (https://blankethomes.com/)VPM Solutions (https://www.vpmsolutions.com)RentScale (https://rentscale.com/)APM Help (https://www.apmhelp.com/)Upkeep Media (https://www.upkeepmedia.com/)Second Nature (https://www.secondnature.com/)zInspector (https://www.zinspector.com/)Showdigs (https://www.showdigs.com)Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Bob Preston is the founder and creator of Property Management Brainstorm. He goes solo in this episode to unpack the question of what makes Property Management Brainstorm different and explains his experience in "Hitting for the Cycle." Topics covered:(02:00) Bob explains why he is communicating his purpose in property management consulting(02:30) Why all the noise and FUD about consulting services?(03:30) Never disparage the competition(04:12) Why do we offer services that no one else can replicate(04:46) Featured Sponsor, Upkeep Media(05:30) "Hitting for the Cycle" in Property Management(06:00) How Bob has hit for the cycle, touching all the bases(07:45) Property Management Brainstorm can help through all the stages of your PM companyEpisode 77 Featured Sponsor: Upkeep MediaUpkeep Media specializes in property management marketing. With custom-tailored marketing plans, their approach is as unique as each company they work with. Upkeep Media effectively grows property management companies using a variety of Internet marketing tools.https://www.upkeepmedia.comWe're also giving a huge shout-out to all of our fabulous Industry Icon Sponsors for supporting our show and the property management industry:SureVestor (https://surevestor.com/)Blanket (https://blankethomes.com/)VPM Solutions (https://www.vpmsolutions.com)RentScale (https://rentscale.com/)APM Help (https://www.apmhelp.com/)Upkeep Media (https://www.upkeepmedia.com/)Second Nature (https://www.secondnature.com/)zInspector (https://www.zinspector.com/)Showdigs (https://www.showdigs.com)Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Stephen Fox is the co-founder and Vice President of Operations at Upkeep Media, the company that helps property management companies grow by implementing effective marketing strategies. He joins the show to unpack the importance of having a strong online presence in the competitive property management industry.From the initial interaction with potential clients to attracting property owners, Stephen and host Bob Preston will discuss valuable insights and strategies for building an effective online presence.  Topics covered:(03:23) Stephen Fox's background(04:46) Why the property management industry is Stephen's focus(08:55) How critical is an online presence in our industry?(13:19) The lemonade stand principle(15:36) Having a marketing mix(21:45) Developing websites and leveraging SEO(23:36) Featured Sponsor, VPM Solutions(24:32) Upkeep Media's growth marketing sessions with new clients(27:49) Identifying goals for your website(33:08) What has produced the best results for Upkeep Media's clients?(36:30) How to capture leads through your website(41:00) Stephen's closing thoughtsConnect with Stephen Fox: https://www.upkeepmedia.com/Episode 76 Featured Sponsor: VPM SolutionsFind your perfect Real Estate or Property Management Virtual Assistant.Stop looking for remote talent the old way. Choose from 1,000s of candidates from over 100 countries specific to the housing industry. Source, Train, Onboard and Pay all in one place all for Free. VPM Solutions is the only online platform built specifically for the property management industry.VPMSolutions.comWe're also giving a huge shout-out to all of our fabulous Industry Icon Sponsors for supporting our show:SureVestorBlanketVPM SolutionsRentScaleAPM HelpUpkeep MediaSecond NaturezInspectorConnect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

A handful of entrepreneurs in the property management industry have helped bootstrap and grow a property management company, sold the company, remained in a senior capacity with the acquisition company, and ultimately moved on to start yet another property management venture. One of those individuals is Travis Bohling of Phoenix, Arizona.He is the co-founder of the property management company Home Ladder. Tune in as host Bob Preston and Travis delve into the importance of saying no and choosing a specific direction to the challenges of working in a large company where decision-making is hindered.Topics covered:(02:45) Travis Bohling's background and his new venture, Home Ladder(03:29) When Travis first decided to get into property management(04:57) His work with RentVest(07:23) The early stages of Travis' property management company(11:33) Expanding to other markets(14:25) SureVestor Midroll Commercial (60-seconds) (15:35) The decision to sell RentVest(19:09) The acquisition process and working for Mynd(23:28) The integration process of merging with a property management company(28:33) About Home Ladder and its plans(29:28) What is an ‘investor agent'?(37:03) Closing thoughtsConnect with Travis Bohlinghttps://www.linkedin.com/in/travis-bohlingEpisode 75 Sponsor: SureVestorInsurance. Innovation. Inspiration.At SureVestor, we're Property Managers, too. That puts us in a unique position to offer innovative insurance solutions you've never seen before. Our Protection Plus bundle covers you and your owners when the unexpected happens. For instance, malicious damage, loss of rent and eviction fees, lawsuits, and certain accidental tenant damage.https://surevestor.com/We're also giving a huge shout-out to all of our fabulous Industry Icon Sponsors for supporting our show:SureVestorBlanketVPM SolutionsRentScaleAPM HelpUpkeep MediaSecond NaturezInspectorConnect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Churn rate – or also known as attrition rate – is something we all try to avoid but it is a big problem for most property managers. Our guest today unpacks what he is doing to address this challenge. Lior Abramovich is Co-Founder and CEO at Blanket, a company helping property managers keep their doors open by building thriving relationships with their clients. Tune in as he and host Bob Preston unpack the many definitions of churn, understanding each client, why we need to invest more in relationships, and much more. Topics covered:(02:03) Lior Abramovich's background and what Blanket does(13:28) Understanding more about churn rate(20:09) What is positive churn?(23:12) How Blanket reduces churn(26:45) How the Blanket dashboard works(32:01) The data and technology behind Blanket – in layman's terms(33:31) The goals of a property owner versus the property manager(38:55) Getting commission on deals(43:08) Blanket's business model(49:20) Comparing to other marketplace platforms(53:48) The customer reactions to Blanket so far(57:00) The art of building relationships with clientsConnect with Lior Abramovichhttps://www.linkedin.com/in/liorabramovich/ We're giving a huge shout-out to our amazing Industry Icon Sponsors for supporting our show:SurevestorBlanketVPM SolutionsRentScaleAPM HelpUpkeep MediaConnect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

A high-performing team is more than just a group of talented individuals. It's a cohesive unit that collaborates, focuses on continual improvement, and works toward common objectives to achieve outstanding results. Building high-performing teams has never been more imperative in today's dynamic property management industry. Yet, it has also never been more challenging. On this episode of Property Management Brainstorm, host Bob Preston is joined by Gwenn Aspen, co-founder and president of Anequim, an organization focused on the property management industry to help companies be more efficient and successful. Tune in as Gwen and Bob will delve into the principles, strategies, and practices that enable organizations to harness the full potential of their property management workforce.Topics covered:(02:41) Gwenn Aspen's background and what Anequim does(04:48) How achievable is building a high-performing team?(07:38) Where do you start with building a high-performing team?(09:51) Entrepreneurial Operating System: the core principles(13:20) Why you need a vision(16:36) Where does company culture come from?(28:47) The power of accountability(32:03) Establishing clarity(35:20) EOS rocks… and what are they?(37:35) Performance reviews and celebrating wins(42:37) Gwen's closing thoughts(44:25) Get in touch with GwenConnect with Gwen Aspen, Anequimhttps://anequim.net/We're giving a huge shout-out to our amazing Industry Icon Sponsors for supporting our show:SurevestorBlanketVPM SolutionsRentScaleAPM HelpUpkeep MediaConnect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Property Management Brainstorm host Bob Preston has met many property managers in the industry. Bob and AJ Shepard of Uptown Properties have known each other for the last few years, mainly from their involvement in the NARPM organization. AJ is also a real estate investor, active in real estate syndication, and owns a beer brewery. Bob and AJ discuss the buzzword Artificial Intelligence, AI for short, and how it can be utilized in property management companies to streamline operations and increase efficiencies. This is his second time on the show, so we are excited to welcome AJ back to the Brainstorm!Topics Covered:[1:58] AJ Shepard introduces himself and his company, Uptown Properties.[2:55] AJ explains his involvement in the NARPM organization and why he is running for President-elect for the NARPM National Board of Directors.[12:30] Bob and AJ discuss the definition of Artificial Intelligence (AI) and its use in the property management industry.[14:24] Is AI synonymous with automation?[16:45] Are routine tasks of property management the primary application for AI in our industry?[21:55] Can AI be used by property management company owners for higher-level predictive analysis and decision-making?[23:35] Property management is a people business. Is there a risk of AI losing that personal touch?[26:45] Bob and AJ discuss Smart Home technology and its application of Artificial Intelligence in managing rental property portfolios.[30:20] AJ provides his parting words and thoughts on AI.Connect with AJ Shepardhttps://www.uptownpm.com/Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

If you've spent some years in the property management industry, you have become aware of the value of operational systems. A well-run business must systematize. Webster defines systemization as "arranging according to a definite plan or scheme." Everything property managers must keep streamlined: business development, owner onboarding, move-ins/outs, rent collection, evictions, etc.In this episode of Property Management Brainstorm, Bob's guest is Paul Kankowski, a systems expert and host of the Property Management Systems Conference, scheduled to be held in Las Vegas January 23 – 26, 2024. Bob and Paul discuss systems and why the concept is essential to every property management company.Topics Covered:[2:10] Paul Kankowski introduces himself and the PM Systems Conference. [4:06] Do the terms Procedures, Policies, Methods, Systems, Workflow, and Process all of these mean the same thing?[5:05] Why is it a bad idea for the company staff to keep their systems and processes only in their heads? [7:10] Paul explains why you can't just "set it and forget it" when it comes to property management systems.[10:40] Can documented property management systems help with risk management?[12:12] Is there an art to creating a system and where do you start if you know your company is lacking?[20:10] Which company aspects should be the top focus areas for creating systems?[27:35] Should systems be automated or driven by Artificial Intelligence (AI)?[29:45] Paul provides his parting words and thoughts on systemization.Connect with Paul Kankowskihttps://www.pmsystemsconference.com/paul@pmsolutionspro.comConnect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

During his time in the property management industry, Bob Preston has met many property managers all over the USA. One of the most exciting stories he has heard is that of Amy Hanson, who has purchased a property management company, sold it, and started another in a different city. There are many lessons to learn from Amy, including how NARPM has helped shape her journey!In this podcast, Bob speaks with Amy Hanson about how she started in property management, the importance of the NARPM organization in shaping her career, and the lessons she has learned that can help many other property management companies.Topics Covered:[1:35] Amy Hanson introduces herself and her company, A Plus Management, in Plano, TX.[9:00] Maintaining a work-life balance as a property manager.[11:14] How the NARPM organization has influenced Amy's career.[17:40] What lesson did Amy learn from her first company in San Antonio, TX,  that helped her start A Plus Management in Plano, TX?[19:40] What Amy knows now that she wishes she had learned in her first property management company?[21:05] What ancillary fee has Amy implemented at A Plus Management that she would not have thought of with her first property management company?[23:28] What is the best technology Amy utilizes today in the tech stack at A Plus Management that she wishes she had access to in her first company?[28:10] Amy shares her final thoughts, tips, and lessons learned.Connect with Amy Hanson, A Plus Managementhttps://www.aplusrocks.com/Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Hello brainstormers, it's an exciting day for Property Management Brainstorm! If you've been tuning into the podcast recently, I've alluded to a new direction and sense of purpose for Property Management Brainstorm. Well, the time is finally here! Moving forward, Property Management Brainstorm will be a property management consulting company AND a podcast dedicated to the property management industry. We will focus our consulting services on property managers and business owners looking to add doors, grow recurring revenue, and build a high-profit property management business. Many of the Property Management Brainstorm podcast topics will address these same themes. Some of the areas of consulting services to be offered:Property Management StrategiesOperational Efficiency ImprovementMarket AnalysisFinancial ManagementTenant Relations and Customer ServiceProperty Maintenance and UpkeepTechnology IntegrationLegal and Regulatory ComplianceTraining and EducationCrisis ManagementRisk ManagementBusiness Development and Market ExpansionListen to this episode and Bob's briefing on the new direction and why this is important to the property management industry. Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We have plans to relaunch Property Management Brainstorm soon with a renewed definition and a sense of purpose. Keep an eye out for that update in the form of a new podcast post. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind.Pest control is an absolute necessity when managing a portfolio of rental properties. Especially in Summer, bugs and pests will find a way to enter homes and show themselves to tenants. Bob Preston discusses a new approach to pest control with Tom Clements of Pest Share. Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We have plans to relaunch Property Management Brainstorm soon with a renewed definition and a sense of purpose. Keep an eye out for that update in the form of a new podcast post. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind.A property manager's handling of rental property maintenance is vital to every management company in our industry. Bob Preston has a lively discussion and suggests that "maintenance shouldn't be so hard" with his guest, CEO of Property Meld, Ray Hespen.Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We have plans to relaunch Property Management Brainstorm soon with a renewed definition and a sense of purpose. Keep an eye out for that update in the form of a new podcast post. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind.  Several words may be used for our discussion today:  process, systems, workflow, and action items might all be used in this context. Property managers have a long list of job activities that must be completed regularly through a standardized operating procedure. Bob Preston discusses the importance of property management industry systems and processes with Lead Simple's CEO, Jordan Muela.Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We have big plans coming soon to relaunch Property Management Brainstorm, with a renewed definition and a sense of purpose. Keep an eye out for that update in the form of a new podcast post. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind.Service Level Agreements (SLAs) can be used effectively within property management companies to maintain the standard of customer satisfaction for tenants, property owners, and service providers. Bob Preston discusses this topic with Ethan Lieber, CEO of Latchel.Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We have big plans to relaunch Property Management Brainstorm, with a renewed definition and a sense of purpose, in August of 2023. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind. We have big plans to relaunch Property Management Brainstorm, with a renewed definition and a sense of purpose, in August of 2023. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind.Bob Preston and Kellie Tollifson, of T-Square Properties discuss what it takes to build a solid property management business. They also review how much it helps to be a National Association of Residential Property Managers member, or NARPM (N-A-R-P-M). Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We have big plans to relaunch Property Management Brainstorm, with a renewed definition and a sense of purpose, in August of 2023. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind.One of the newest trends in the property management industry is the Resident Benefits Package. Our guest on this episode is Andrew Smallwood of Second Nature, the leading provider of RBP program implementation. Bob and Andrew discuss why air filters are essential for a healthy home environment and how Second Nature can help property management companies launch their RBP. Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We have big plans to relaunch Property Management Brainstorm, with a renewed definition and a sense of purpose, in August of 2023. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind.The tenant turnover process can be a huge hassle when managing a rental portfolio. From listing and promoting the property to screening tenants, then signing the lease, it can sometimes take a village to manage the process at scale effectively.Bob Preston discusses these challenges for property management companies with James Barrett, co-founder of Tenant Turner, a software application that takes the hassle out of the tenant turnover process. They have perfected the self-showing concept, which has proven to be a game changer for property managers.Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We have big plans to relaunch Property Management Brainstorm, with a renewed definition and a sense of purpose, in August of 2023. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind.  This episode is the OG, one of my very first, and you can tell as I was still perfecting my audio quality (ha-ha). But the content is still pertinent today, regarding Broker Trust account compliance, featuring Allison Disarro, at the time with Seacoast Commerce Bank, now Enterprise Bank, and Trust. Bob and Allison discuss the concept and importance of the Broker Trust Account for property management companies, how these accounts are set up correctly, and which funds will be held in the account.Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We have big plans to relaunch Property Management Brainstorm, with a renewed definition and a sense of purpose, coming in August of 2023. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind. In this episode, Bob Preston addresses that four-letter word, MOLD, with his guest Jason Widmer. Best practices in the property management industry are critical for maintenance, and the most rapid response is required when there is water damage.  Bob and Jason roll up their sleeves and dive into restoration best practices.Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We have some big plans to relaunch Property Management Brainstorm, with a renewed definition and a sense of purpose, coming in August of 2023. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind.  In this episode, Bob Preston tackles the homelessness issue with Todd Gloria, Mayor of San Diego.  A crisis is emerging in which many US citizens cannot afford housing and live in substandard conditions. As active participants in the property management industry, what is our responsibility to contribute solutions to this housing crisis?  Bob addresses this question and more in this inspiring episode.Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Can you imagine turning units without having to leave the office? In today's episode, we find out how a property management software can do just that. Joining Bob today is Kobi Bensimon, Founder of Showdigs – the only property management software with on-demand showing agents. It has completely disrupted the residential property management industry by providing a network of actively licensed real estate agents who are trained to handle showings, alongside an easy-to-use scheduling system for prospects.In this fascinating conversation, we find out how Showdigs works, the benefits of having a distributed workforce, managing more properties in a larger geographic area, and some key efficiency killers to look out for.Topics Covered:[2:53] Kobi Bensimon introduces himself and how he founded Showdigs.[6:14] How Showdigs works and how it helps reduce ‘windshield time'[11:12] The on-demand nature of the platform and the benefits of having a distributed workforce[13:10] Working with licensed active field agents through Showdigs[19:24] The interaction between a property management company and the agent[21:50] The importance of having trust in field agents through the platform[24:21] The typical workflow of making a listing[27:01] How to overcome inbox overwhelm[30:01] Handling the Move In Move Out (MIMO) process[34:16] Showdigs' process for documentation[36:13] How an agent looking for a side gig can join Showdigs [39:13] The importance of metrics and KPIs – and the ones to look out for[46:47] Kobi's story of emigrating from Israel to the US, and how he built his first property management tool, ActiveBuilding, after studying at MIT.Connect with Kobi Bensimon, Founder, Showdigs and ActiveBuildinghttps://www.linkedin.com/in/kbensimon/Find out more about Showdigshttps://www.showdigs.com/ Connect with Bob Prestonhttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube.

Is California in a housing crisis? This is a rhetorical question because the answer is an astounding YES!  In California, an estimated 150,000 citizens have become homeless or live in shelters, while over 7 million Californians have been impacted by gentrification and are living in poverty. The median home price in California has eclipsed $800,000. Meanwhile, California remains one of the most difficult places in America to build affordable housing.At the CALNARPM Conference in Napa Valley, April 21, 2022, Bob hosted and facilitated a panel in front of a live audience that addressed this topic. For this episode of Property Management Brainstorm, we've turned a recording of that panel into a podcast!  Bob posed some dicey questions to the expert panel which resulted in a lively discussion. Bob is joined on the panel by Oscar Wei, Deputy Chief Economist, California Association of Realtors; Aaron Eckhouse, Regional Policy Director, California YIMBY ; and Keith Becker, General Manager, DeDe's Rentals, Santa Rosa, CA.   Topics Covered[3:15] Bob, Oscar, Aaron, and Keith introduce themselves to the audience at CALNARPM.[5:50] A recent 60 Minutes segment, featuring Seattle, focused on the housing and homeless crisis in that city. Is there a comparison between what is going on in Seattle and our housing crisis throughout California.[11:30]  California's housing crisis is a complicated topic. What are the reasons we find ourselves in this situation?[18:45] California builds far below the approximately 180,000 homes needed each year, just to keep up with growth. So what is broken, why aren't we building?[25:55]  The supply of starter homes is shrinking by about 17% per year, a new generation of Californians don't want to be tied down to a mortgage, and institutional investors are paying cash for single family homes, all of which have an impact on our local housing stock. [37:10] With rents escalating at a rapid rate, are further protections needed for renters in California beyond AB 1482 and AB 3088?[47:45] Are corporations, property management companies, and private citizens doing enough to have an impact on our housing crisis?Connect with Oscar Wei, California Association of Realtorshttps://www.car.org/marketdata/podcastConnect with Aaron Eckhouse, California YIMBYhttps://cayimby.org/Connect with Keith Becker, DeDe's Rentalshttps://www.dedesrentals.com/Connect with Bob Prestonhttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn,  iHeart Radio and YouTube.

In a property management company, recruiting and maintaining staff members who fit within the company culture is one of the biggest business challenges. Most of us in the post pandemic world are running hybrid if not fully remote work routines so there is no reason to be tied by geographic boundaries. On this episode of Property Management Brainstorm, Bob speaks with Pete Neubig, CEO at VPM Solutions, about finding and retaining talent in your property management company. VPM Solutions is an online placement, payment, and training platform dedicated exclusively to the property management industry, to connect employers with virtual assistants.Topics Covered[2:55] Pete introduces himself and company, VPM Solutions.[6:25] What is going on with the “big quit” and why is it so hard to find good people to fill open positions in our companies?[12:30]  Pete explains how VPM Solutions works and walk us through the process of finding virtual employee candidates.[14:45] What is a Virtual Assistant and what are the positions within property management companies which a VA could be hired to fill?[18:00]  What is the typical savings a company may see in hiring a virtual staff member and why?[21:50] Are employers at risk at all in getting flagged by state employment regulators?[25:48] Differences between VPM Solutions and other virtual assistant companies.[27:50] What's involved in getting started with VPM Solutions and how much does it cost?[31:40] Pete talks about his side hustle as the host of NARPM Radio and tells a great story about his positive experiences in training and participating in Triathalons.Connect with Pete Neubighttps://www.vpmsolutions.com/Connect with Bob PrestonProperty Management Companies in San Diegohttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn,  iHeart Radio and YouTube.

On this episode of Five Minute Friday, Bob brings his excitement about the upcoming CALNARPM Conference, April 20th - 22nd, in Napa Valley, CA!This is a must attend property management conference, especially if you are a property manager or landlord practicing within the State of California. No kidding, it is the best state chapter conference every year and registration is only $295. Hurry and get registered now before it sells out! There will be an amazing slate of speakers, best networking you can find in the property management industry, and all within the ambiance of the California Wine Country in Napa, CA.We have two fantastic key note speakers:  Chip Eichelberger will be speaking on the ability to ‘Get Switched On' and be at your best consistently in your property management business. Holden Fox will share “The Million Dollar Client Experience” on leveraging the smallest changes that will generate outsized benefits.Throughout the conference you will also have your choice of listening to sixteen amazing breakout session speakers addressing property management paradigm shifts, legal changes, and compliance requirements in the state of California.There will also be a solutions and services tradeshow with twenty-eight  sponsors, showing and demonstrating what can make your property management business more profitable.Get registered today and we will see you there when we kick off the CALNARPM Conference and Tradeshow at 9 am on April 21, 2022 in Napa, CA! Check out the Conference Agenda and get your ticket here: https://narpmcalifornia.org/conference/ Register for the Education Courses on April 20th:Intro to Maintenance with Steve Schultz, MPM® : See More on NARPM.org and RegisterAdvanced Personnel Procedures with Kellie Tollifson, MPM®: Read More on NARPM.org and Register Connect with Bob PrestonSan Diego Property Managementhttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

On this episode of Five Minute Friday, Bob is talking trash! No, not the smack talk variety, but rather new California legislation which has taken effect regarding the disposal of organic waste. This is something for CA landlords and property managers alike to be aware of, especially for multifamily buildings and apartment communities. Why is California doing this? California throws away more than 6 Million tons of food waste every year and more than 24 tons of combined “green organic waste”. SB 1383 is the new law which aims to reduce the short-lived pollutants that many Californians are currently putting in our landfills. Why is this important? The reason is that landfill organic waste emits methane, a super pollutant that is more powerful as a greenhouse gas than CO2. SB 1383 advocates are targeting Californians to reduce organic waste disposal by 75% by 2025. For those wanting more information on SB 1383 and California composting requirements, visit the Cal Recycle website at this web link: California Composting Requirements Website:https://www.calrecycle.ca.gov/organics/slcp/ Thank you for joining Five Minute Friday, TGIF and we will catch you next week!Connect with BobSan Diego Property Managementhttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

The California legislative session for 2021 has come to a close and there is some important information to share about new California laws for 2022 pertaining to Covid 19 and tenants who may have suffered an impact. On this Five Minute Friday, Bob reviews the current status of the Covid Tenant Relief Act  and what California landlords and property management companies need to consider before taking action on a tenant for nonpayment of rent prior to March 30, 2022. Disclaimer, we are not an attorney and this by no means is intended to be legal advice or a complete legal review, but rather an overview of those landlord / tenant law changes that seem most important to be aware of during Q1 of 2022.The COVID Tenant Relief Act (CTRA) was initially passed by AB 3088, and was subsequently extended and modified several times in 2021, with the last extension being AB 832. Bob covers a review of AB 832, the creation of the COVID-19 Rental Housing Recovery Act, and steps that landlords need to take if rent is delayed by a tenant and not paid by the monthly due date between from October 1, 2021 through March 31, 2022. TGIF and we will back with another great FMF episode next Friday.Connect with BobProperty Management San Diegohttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

Let's go back to some of the best guest conversations from  last year in the “Best of Brainstorm 2021”, soundbites and highlights from leaders in the property management industry. Topics Covered[3:28] Episode 61 featured Mark Scott of Encore Realty in Bonita, CA and Daniel Rogers of All Seasons LLC in Colorado Springs, sharing their thoughts on moving away from the term "landlord" with a preference for "housing provider".   [6:40] In Episode 51, our guest was Niv Davidovich, of Davidovich Stein Law Group, who gave us an update on eviction law and squatters rights in California.[9:58] One of my fellow NARPM Regional Vice Presidents joined me on  Episode 54, AJ Shepard of Uptown Property Management in Portland, to talk about the ins and outs of real estate syndication.    [11:34] Three guests joined the show on Episode 59, Understanding Section 8 and the Housing Choice Voucher Program: Tyler Craddock, Governmental Affairs Director for NARPM, Patti Robertson of PMI Virginia, and Amanda Han of Cornerstone Properties in Hawaii. [15:18] Episode 53 featured Brad Larsen, of RentWerx San Antonio discussing opportunities that exist for property management companies in this amazing industry. [18:08] Joe Easton from Rent Manager joined us on Episode 52 to talk about Property Management Software, the various players, and where Rent Manager fits into the mix. .[19:54] Episode 60 featured Liz Cleyman of Grace Property Management in Thorton CO, Kellie Tollifson of T-Square Properties in Bothell WA, and Kathleen Richards of PM Made Easy and The Property Management Coach from Santa Cruz, CA. We discussed the importance of taking time away on vacation, and the benefit that results from having that down time. [22:40] Listen up to a clip from Episode 62: Tax Considerations for Real Estate Investors. Richard Hart covered tax related topics, from 1099s to 1031 exchanges. .We can't wait to keep it going in 2022 to bring you more valuable property management content!Connect with BobProperty Management San Diegohttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn, 

From our experience at North County Property Group as a landlord and property manager, it seems that for as many hours as there are in the day, there are three times as many interruptions that take you away from work that needs to get done.  In the office, you can easily lose your train of thought with everyday interruptions and if working from home you'll find lots distractions too. In small doses, distractions can actually be a good thing. Small breaks during the day often help to refresh your mind and prevent stress and burnout. But when you take too much time away from important work to deal with less important tasks, you're sabotaging your own productivity. What can you do to get a little more clarity and get rid of those distractions? 1. Turn off the background noise. 2. Have a calming mantra. 3. Clean up your office space, desk, and email inbox. 4. Focus on two top priorities each day and tackle one thing at a time. 5. Say no to checking your email and put your phone on silence.Are you up for the challenge to avoid property management distractions? TGIF, have a great weekend, and I will catch you next week with great topic on Five Minute Friday.Connect with BobProperty Management Company in San Diego https://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

At North County Property Group, we just love the month of January. No, not because of setting new year resolutions or starting yet another failed diet, but because it is the best time of year to kickoff new strategy and plans for our San Diego property management company.In this episode of Five Minute Friday, Bob shares his five ways to kick off 2022 with a bang at your property management company!  #1.  Develop your forecast, budget, and strategic plan.  #2.  Do an organizational checkup.#3.  Set team accountability and goals.  #4. Host a 2022 launch meeting. #5. Take the 15% budget trim challenge. Do these things and you will have a great start to 2022!  TGIF and I will catch you next week with great topic on Five Minute Friday.Connect with BobSan Diego Property Managementhttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

Pest control in rental properties is a challenging topic for any property management company. Treating for ants, termites, mice and other unruly pests is likely to come up in almost any residential property. And determining who is responsible for treating a rental property for pests can also be a sensitive topic. Is it the tenant's responsibility that a property may have a huge ant problem, or is it a severe problem that existed prior to move in and therefore may be the responsibility of the landlord? With Bob as a guest on this episode of Property Management Brainstorm is Tom Clements of PestShare, a company with a new approach to pest control with the goal of happier tenants and property owner savings. Have a listen to learn a lot about the importance of pest control and this new concept for property managers.Topics Covered[2:15] Tom Clements tells us about himself and the concept of PestShare.[3:00] The importance pest control when it comes to rental property care and maintenance.[4:15] When a pest issue emerges, get it reported and treated quickly. [9:20] Different pests may be specific to certain geographical areas and climates.[11:00] Are chemicals used in pest control safe and should property managers be concerned about tenant safety?[20:00] The importance of professional pest treatment within guidelines of state and local laws and ordinance.[21:10] The value proposition of PestShare and the power of numbers.[23:00] Tom explain the process and how it works for reporting and treating pest problems through PestShare. [29:30] We here last comments from Tom about including PestShare in a property manager's Resident Benefist Package and a special program PestShare offers to NARPM members.Connect with PestSharehttps://www.pestshare.com/Connect with BobProperty Management Company in San Diegohttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Amazon Music, Google Podcasts, Stitcher, Spotify,  TunedIn.

There is no denying that Property Management can be an all-consuming profession. Once a Property Management business is established, however, it can be a fun and fruitful enterprise. For those who are considering starting a property management company, will 2022 be a good year and is the timing right? On this episode of Property Management Brainstorm, host Bob Preston is joined by Kathleen Richards who will share her thoughts on starting her own company and coaching others how to do the same.  Kathleen is Founder of The Property Management Coach. She is also a nationally recognized coach, speaker, instructor, author, and thought leader for the last 30 years focusing on business, leadership, and specifically the field of property management.Topics Covered[2:30] Kathleen introduces herself and tells a bit about her coaching company, The Property Management Coach.[4:15] With all the changes in the real estate market and landlord/tenant laws, is this a good time to start a Property Management company? [10:10] Before starting a Property Management company, should that person to do an initial gut check to make sure they are cut out for it?[17:50] Success factors and the profile of a person who is well suited to start a Property Management company.[24:15] Buying an existing Property Management company vs. starting your own company ... which is the best approach?[28:15] Bob and Kathleen discuss buying a franchise to start a Property Management company.[31:15] Kathleen speaks about her approach and her "Three Step Approach" to running a successful Property Management company.[40:10] Kathleen shares her story about how and why she got her start in Property Management. [43:10] Kathleen shares her closing thoughts and to can reach her to learn more about her Property Management coaching and training. Connect with Kathleen Richardshttps://www.thepropertymanagementcoach.com/Kathleen's online course and traininghttps://pmdoneright.comConnect with BobProperty Management Company in San Diegohttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Amazon Music, Google Podcasts, Stitcher, Spotify,  TunedIn.

Happy New year and welcome back to Property Management Brainstorm podcast and the first Five Minute Friday in 2022!  We are back for 2022 and ready to go for in the new year with renewed energy and enthusiasm to bring you great content from the Property Management industry.In this episode of Five Minute Friday, Bob shares some of the topics he plans to cover in 2022 starting with how to kick start your year,  forecast and motivate your team for to achieve your identified goals and objectives. There are many Legislative Updates for 2022, including new California laws, compliance dates and other trends which will affect California residential landlords. Perhaps the most important of these are the most recent laws and laws forthcoming to related to the COVID-19 pandemic and the COVID-19 Tenant Relief Act (CTRA). So make sure and stay tuned for that!There are also a lot of new trends in the property management industry such as new technologies and approaches to everything from rent collection, application screening, to new forms of renters and landlord insurance, implement systems, where to find good property management coaching, and more!…. Exciting stuff to provide updates on for sure!So, stay tuned and get ready to brainstorm with us on some new topics and ideas for 2022.  TGIF and I will catch you next week with another hot topic of interest on Five Minute Friday.Connect with BobNorth County Property Grouphttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

As a real estate investor or property manager, it's imperative that you have great representation regarding tax considerations. This is true, not only for running our own businesses, but also to provide the best possible advice if you have investment partners or investment property clients for your property management business. The key is planning to successfully and legally reduce tax liability in order to maximize after-tax income.On this episode of Property Management Brainstorm, host Bob Preston is joined by Richard Hart, of Hart & Associates, a tax consulting firm providing guidance and services to property managers and investors. Richard is also a NARPM affiliate for those of us who are members of the National Association of Residential Property  Managers. Richard and Bob explore tax related considerations that all property managers and investors will want to hear.. Topics Covered[2:40] Richard introduces himself, his tax accounting company Hart Associates, and how they can help you protect your hard earned money through legitimate and legal real estate tax planning.[4:25] Reactionary vs. proactive: Richard explains the most common tax mistake he sees from real estate investors and property managers.[7:25] From a tax and legal perspective, what is the best company structure is most favorable for real estate investors and property management companies?[10:15] Many real estate companies received Payroll Protection Program loans during the peak of the Covid-19 pandemic. What is the proper accounting method for showing these loans on your company books once the loan has converted to a grant?[13:10] Bob and Richard discuss the length of time real estate accounting and tax records should be retained in case of audit.[15:05] Richard reviews the process for handling foreign investors who are seeking property management for their USA based real estate investment.[20:45] IRS Forms 1099-misc and 1099-NEC, which one is right for reporting nonemployee income?[22:05] The "2 out of 5" rule of rental properties to claim the tax exemption on capital gains when a property is sold.[25:32] A quick overview of the concept of 1031 Exchange.[29:55] Real estate tax decution fundamentals. [33:10] Richard shares his closing thoughts and how you can reach him to learn more about tax considerations for real estate investors.Connect with Richard Harthttps://www.hartassociate.com/Connect with Bob Prestonhttps://www.ncpropertygroup.combob@ncpropertygroup.comThis episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn,  iHeart Radio and YouTube.

Property Management Brainstorm host, Bob Preston, wrote an article for the December issue of NARPM's Residential Resource Magazine, titled Ten Best Practices in Relationship Management. We thought it would be good to spend todays FMF on a quick review of those 10 best practices: Online Presence – This is where a cand interacting with your company digitally through your website or social media. CRM Software – Everything related to staying connected with that individual customer can be found in one place – names, addresses, numbers, contact info, and notes on the history of the relationship.Responsiveness – If you don't respond quickly, either too a new prospective customer or an established one, it will be impossible to forge a positive relationship. Building Trust – There is no silver bullet for this one, just using common courtesy – show up on time, respond when you say you will, bring solutions and not problems, be an expert not an instigator. Regular Communication – Staying in touch with your customers and keeping an open line of communication is of course critical to positive relationships. Reviews – While you have no control about what a customer may say, it stokes the relationship when you let them know how they can leave a review. Customer Appreciation – Your customers are more than a profit center and number on a spreadsheet. The are a living/breathing source of your good fortune to have paying clients and deserve to have a relationship with you. Giving Back – Showing customers you are a socially responsible company goes a long way toward indirectly improving what customers think of you. Dispute Resolution – It is highly likely that we all will face occasional conflict with a customer which provides an amazing opportunities to change the narrative, do the right thing, and show your ability to listen toward a mutually beneficial solution. Staying Ahead of the Curve – Embracing ways to improve your customer service by staying up on trends and adapting them to your company will go a long way to improve your relationship management.Relationship management is not always about the bottom line. Creating a company culture to treat others with respect will be the ultimate foundation for a great relationship management program, and you bonus, you will likely get new customers in the process!Connect with BobNorth County Property Grouphttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

As a landlord or property manager, do you ever feel like the word “landlord” comes with a negative connotation? The word has been in use for over 1000 years, dating back to an Old English concept, in which tracts of land were owned by a single person who came to be known as a "lord", and those occupying the land became bound and dependent on their lords for protection and of course obligated to pay rent for that privilege. Even though our culture has moved well beyond this ancient system, the lingering negative essence of the word "landlord" remains for many. For some in the industry, we need to change the narrative away from the term 'landlord" with a preference for "housing provider". On this episode of Property Management Brainstorm, Bob's guests are Mark Scott, of Encore Realty, in Bonita, CA and Danielle Rogers, of All Seasons LLC,  in Colorado Springs, CO. Both of our guests are involved in national, state, and local government affairs and action committees and have been advocating such a change in terminology.  Topics Covered[3:10] Mark and Danielle introduce themselves, tell us about their companies, and what they are doing to advocate changing this narrative from landlord to housing provider.[5:15] Mark explains his inspiration behind writing his recent article in Residential Resource magazine about this topic.[8:20] Is there a stereotype that landlords are bad guys and where does that come from?[10:55] Might this perception of landlords change now that the CDC has backed off on the eviction moratorium?[20:10] Should we as property managers and housing providers be more involved at the local level with our city councils and local leadership? [29:40] Mark and Danielle share their closing thoughts and how you can reach them to learn more.Connect with Mark Scotthttps://www.encorerealtysd.com/Daniel Rogershttps://www.propertymanagementincoloradosprings.com/Connect with Bob Prestonhttps://www.ncpropertygroup.combob@ncpropertygroup.comThis episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn,  iHeart Radio and YouTube.

We are very proud that North County Property Group has been awarded with the CRMC designation by the National Association of Residential Property Managers ( NARPM).  CRMC stands for Certified Residential Management Company and we are the only property management company in San Diego County to have this honor, only one of four in all of California, and one of less than 50 nationwide.  So what is the big deal and why are property management designations important?  The CRMC and other designations such as the Residential Management Professional (RMP) and Master Property Manager (MPM), shows the world and your local market that you are experienced, educated, have good processes, and have subjected yourself to an outside party for evaluation, audit, and certification.  Would you want someone who is not a CPA to handle your tax return?  I doubt it!  Likewise, why would you want someone who does not have a designation to manage your property? Designations are an endorsement of the property manager's systems, processes, policies, and compliance with state and national landlord/tenant law.Connect with BobNorth County Property Grouphttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

Hello and Labor Day weekend!  As the Summer winds down and we move into Fall, Property Management Brainstorm wants to say thank you for your trust and confidence as a listener of the podcast. Our objective, and Bob Preston's as well, is to be a trusted source of information for you as a real estate investor, landlord, or property manager. Counting you among our listeners is something for which we are especially grateful.We are also proud to announce that our podcast host, and CEO of North County Property Group, Bob Preston, has been elected to the Board of Directors for the National Association of Residential Property Managers (NARPM®). We thought our listeners would be interested to know that Bob will be serving NARPM at the national level for a two-year term as the Southwest Regional Vice President and board member, having been nominated and elected by NARPM members who are a group of property management peers within the industry.  If you are not familiar with NARPM, it is the industry association, trade organization, and lobbyist group for the residential property management industry. The organization currently represents more than 6,0000 property management members nationwide. So, it is a distinct honor for Bob to be serving in this capacity!TGIF, Happy Labor Day weekend. That's it for today's FMF and we will catch up with you next Friday!!!Connect with BobNorth County Property Grouphttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

As a landlord or property manager, do you ever feel like you just can't take a break from your property management job? Keeping your eyes on the ball so nothing falls through the cracks at your rental properties can be a never-ending concern. Maintenance requests, property viewings, leases to review and sign, tenant move ins, rent collection. Yikes! Research shows that many small business owners either don't take vacation, or when they do, it's a “working vacation”. On this episode of Property Management Brainstorm, Bob's guests are Kathleen Richards of PM Made Easy and The Property Management Coach in Santa Cruz, CA; Liz Cleyman of Grace Property Management in Thorton, Colorado; and Kellie Tollifson of T-Square Properties in Bothell, WA. Bob and the panel discuss the top five reasons why, even property managers, should take a vacation from their business. They will also share their own personal tips and secrets on planning that occasional escape and how it benefits their companies when they do find time away.  Topics Covered[2:40] Kathleen, Liz, and Kellie introduce themselves, tell us about their companies, and how they spent their most recent vacation.[10:15] Kathleen explains the inspiration behind writing her recent article in Residential Resource magazine about the importance of taking a vacation.[12:50] #1 Brainstorming New Ideas: this may at first seem counter intuitive when trying to get away from it all.[16:12] #2 You've Earned It: it is not selfish to take a vacation, it's a necessity![23:00] #3 Work/Life Balance: getting back in touch with the "why". [30:55] #4 Improve Productivity: achieve a happy, more satisfying life.[34:40] #5 Show Your Team You Trust Them: let your team demonstrate they've got things under control.[40:00] Summary with Kathleen, Liz, and Kellie sharing their closing thoughts and how you can reach them to learn more.Connect with Kathleen Richardshttps://www.thepropertymanagementcoach.com/kathleen@thepropertymanagementcoach.comConnect with Liz Cleymanhttps://www.rentgrace.com/aboutlizcleyman@gmail.comConnect with Kellie Tollifsonhttps://tsquareproperties.net/ktollifson@tsquaremanagement.comConnect with Bob Prestonhttps://www.ncpropertygroup.combob@ncpropertygroup.comThis episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn,  iHeart Radio and YouTube.

The Housing Choice Voucher (HCV) program, often referred to as Section 8, is federal government assistance, administered by HUD, for very low-income families, the elderly, and the disabled. The purpose of the program is to provide participants with affordable, decent, safe, and sanitary housing in the private market. Participants are provided with financial assistance, in the form of a voucher, so they can find their own housing within single-family homes, condominiums, townhouses, or apartments in any geographical location. The goal then, of the Section 8 program is to deliver on the promise of housing choice and opportunity for participating  individuals.On this episode, Bob  discusses the Section 8 program and some of its challenges. Joining the show on the panel is Tyler Craddock, the Governmental Affairs Director for NARPM; Patti Robertson of Property Management Inc (PMI)  Virginia; and Amanda Han of Cornerstone Properties in Aiea, Hawaii.  Topics Covered[2:15] Tyler, Patti, and Amanda introduce themselves and their companies.[3:15] Tyler explains the Housing Voucher Program and what reforms might be coming in 2021 and beyond.[7:00]  Patti and Amanda comment on why housing security and geographic choice have sometimes proved elusive.[11:05] Is the Section 8 program able to keep up with the ever tightening housing market?[16:15] Why the market pressures can sometimes make placing Section 8 tenants challenging. [20:55] The screening process for Section 8 participants.[23:00] Is HUD aware of these challenges and is there bipartisan support in Washington DC for reform?[24:05] Common misconceptions of Section 8 and the Housing Choice Voucher program.[30:00] Summary with Patti, Amanda, and Tyler sharing their closing thoughts on Section 8.Connect with Patti Robertson PMI Virginia https://www.virginiabeachpropertymanagementinc.net   Connect with Amanda HanCornerstone Properties Hawaiihttp://www.cornerstonehawaii.comConnect with Tyler CraddockNARPM Government Affairshttps://www.narpm.org/legislativeConnect with Bob PrestonNorth County Property Grouphttps://www.ncpropertygroup.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn,  iHeart Radio and YouTube.

Hello Brainstorm faithful!  We are happy to be back on the air with more Five Minute Friday and Property Management Brainstorm episodes, refreshed and invigorated after a month long hiatus for vacation, family time, and clarity breaks!  In this FMF, Bob makes the announcement  that he is now a NARPM® MPM®!  That is, the Master Property Manager designation from the National Association of Residential Property Managers. Bob has worked hard over the past year to achieve this designation and honor and describes his journey to obtain the award. At this time, Bob is the only MPM in all of San Diego County and one of only about 270 nationwide, so it is definitely a distinction to be proud of and is kind of a big deal! An MPM® designation is the highest that an individual member of NARPM can achieve. Obtaining the MPM sets a property manager apart due to the extensive education requirements, managing a minimum of 500 properties over a five year period, and giving back in the form of volunteer work and service to the NARPM organization.   Another update, North County Property Group has submitted its application to be considered for the CRMC® by NARPM. That is that is the Certified Residential Management company designation.  This designation is given to the company, not an individual, and requires an audit the day-to-day processes, accounting and legal practices, and confirmation of compliance with all landlord/tenant laws in the state of California.  We've not yet been informed of the outcome, but we are optimistic we have passed, and will keep you all posted.That's it for today's FMF, we are glad to be back on the air, and will catch up with you next Friday!!!Connect with BobNorth County Property Grouphttps://www.ncpropertygroup.com/ This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

Hello Brainstormers!  We hope you all had a very happy and safe 4th of July holiday and are enjoying your summer! It is great to have things open again for the beach, BBQs, and fireworks, wherever you may be. We needed a day off on the 4th and we are sure those of you in the property management business did too!  It's been tough to keep up with the show that past few weeks as we've been making some changes at North County Property Group to pivot back to a full reopening scenario in the State of California and at our company. Just like when the pandemic started and we had to put new policies in place to adjust to the stay at home orders, we are now rolling back some of the policies we had put in place and opening up our office in full again. June was an interesting month as we determined the rules implemented here in California and where we needed to pivot to adjust to full reopening. Bob is going to be taking some clarity time during the rest of July to enjoy time with his family, so we will be pausing our Property Management Brainstorm broadcasting for the rest of the month.  Property Management Brainstorm full episodes and Five Minute Fridays will back be back on the air with great content again as of early August, 2021. Thank you so much for subscribing, listening and supporting Property Management Brainstorm!  I'm going to be recharging  by batteries and will catch you soon in early August!Connect with BobNorth County Property GroupThis episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

As a property manager or landlord, do you ever worry that you are not truly getting the full financial picture when screening tenant applications? A rental application may look quite good and complete, but in reality, some of the aspects that would be helpful in making a decision may not be visible. Wouldn’t it be cool if you could verify renter's income, payroll, past rent payments, NSF & overdrafts all in one, easy to pull, screening report? On this episode of Property Management Brainstorm, Bob speaks with Craig Schoen, CTO at Rentify.  Rentify is a company dedicated to helping property managers and landlords utilize a new approach to get that full picture of a tenant's financial strength during the screening process.Topics Covered[2:40] Craig introduces himself and the concept of "open banking technology" in their solution to tenant screening during the rental application process.[3:45] What is open banking technology and how long has it been around?[5:30]  Streamlining the rental application process.[6:15] Craig explains what is contained in the Financial Resume Report which is the output of the Rentify application process.[8:45]  How about landlord verifications and credit reports? Are these part of the Rentify solution?[14:00] How to make sure your process remains with Fair Housing guidelines.[15:30] Craig describes the entire flow of a prospective tenant submitting their rental application through Rentify.[18:30] Who pays for the Rentify application screening, the tenant or the property manager?[20:20] Craig describes the discount program Rentify offers to NARPM members.[21:00] Craig shares a personal story about his grandfather's success in the auto industry.Connect with RentifyRentify Discount for NARPM MembersConnect with BobNorth County Property GroupThis episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn,  iHeart Radio and YouTube.

Bob Preston, host of Property Management Brainstorm, discusses the topic of relationship management in property management with Zach Williams of the Partnerships and Business Development Team at Podium.  Several of the best practices in relationship management involve connecting with customers through ongoing messaging touchpoints and online reviews.Podium is a customer messaging platform that can help property management companies achieve these ongoing touchpoints, ultimately bolstering their customer relationship management and loyalty. Zach joins Bob to tell us more about Podium and their messaging platforms.Topics Covered[2:15] Zach kicks things off by introducing himself and provide the quick elevator pitch about Podium.[5:30] Bob asks Zach to explain the difference between relationship management and interaction management for property managers. [6:20]  What specifically is meant by "messaging tools"? [8:08] Managing the messaging tools through the Podium software as a service dashboard.[9:45] Relationship management is over the entire “customer journey” of stakeholders with your property management company.[11:48] Getting specific: how Podium handles online chat and review management through text messaging.[13:50] With texting as the main communication interface, can you expect a higher response rate, say compared to email or phone messages?[17:11] Does it take additional staffing to handle the Podium platform? (ie, dedicated personnel to online chat and reviews).[18:45] Making the cultural shift to digital communications.[21:37] Podium's pricing and the partnership program discount for members of NARPM (National Association of Residential Property Managers).[24:55] Dave shares a personal story about how he came up with the idea for Certificate Manager.Connect to PodiumPodium Discount for NARPM MembersConnect with BobNorth County Property GroupThis episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn,  iHeart Radio and YouTube.

As a landlord or property manager, do you ever worry that a maintenance vendor you send to a property might not have the correct insurance coverage? Dispatching a repairman with insufficient or expired insurance could create a liability on your property management business. Further, its a big job to track all of the insurance policies from vendors to make sure they remain in compliance with your standards for coverage. On this episode of Property Management Brainstorm, Bob discusses the topic of tracking certificates of insurance with Dave Bixler of Thimble. Dave explains a service called Certificate Manager that helps landlords and property managers make sure vendors and contractors have the right policy in place and provides for tracking Certificates of Insurance in one online location.Topics Covered[2:55] Dave Bixler introduces himself and Thimble.[4:15] Why it's  important to make sure that those vendors have proper insurance coverage. [4:55]  What type of insurance should a landlord and property manager make sure their vendors have in place before sending them to a property? [8:20] What should landlords and property managers obtain as proof of insurance from a vendor or contractor and how Thimble Certificate Manager can help keep these documents organized?[11:00] Recommended insurance levels for various types of contractor trades.[12:45] Best practices for utilizing Certificate Manager for tracking Certificates of Insurance.[16:15] Are certain contractor trades risker and require higher insurance limits? .[22:30] Obtaining insurance policies for one-time vendors or contractors who may be too small to afford annual insurance policies.[28:30] Thimble's program for members of NARPM (National Association of Residential Property Managers).[30:00] Dave shares a personal story about how he came up with the idea for Certificate Manager.Connect to Learn More About Small Business Insurance From ThimbleThimble Certificate Manager for NARPM MembersConnect with BobNorth County Property GroupThis episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn,  iHeart Radio and YouTube.

In the crowded space of the property management industry, making sure your company is standing out in the crowd is more important than ever. Tech savvy property managers are using digital media to snag single family owners with through their online presence. So, what about you? Are you putting your best foot forward with digital marketing?On this episode of Property Management Brainstorm, Bob discusses the topic of digital marketing for property management companies with Nicki Callahan, Founder of Nest Publications. Nest Publications is a digital marketing group that is helping to drive property management business leads and revenue. Topics Covered[2:20] Nicki introduces herself and explains what Nest Publications is all about.[3:40] The concept of a "digital magazine" for promoting property management companies and their rental listings.[5:00]  Nest Publications is currently servicing 8 states, hopes to be nationwide soon. [6:15] Branding and content for the digital magazine.[8:10] How is the digital magazine for property management companies distributed?[13:12] Showing off the customized and branded digital magazine as a demo.[15:30] Nicki explains the pricing model for the digital marketing plans and provides information on the special discount offered to members of NARPM.[16:25] Tracking the metrics and KPIs of the digital marketing program.[18:25] Nicki shares a great story about her time growing up that shaped her approach to life and business.Connect to Nest Publicationsinfo@nestpublications.com Special Nest Program for NARPM MembersConnect with BobNorth County Property GroupThis episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn,  iHeart Radio and YouTube.