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In this episode of PPC Live The Podcast, Anu Adegbola welcomes Chris Ridley, a paid media team lead at Evaluted, to discuss the importance of recognizing red flags during client onboarding, the significance of communication and team support, and the common mistakes made in the PPC industry. Chris shares his personal experiences with client relationships, the challenges of AI in marketing, and the value of sharing mistakes to foster a learning environment. The conversation emphasizes the need for psychological safety in teams and the importance of building strong client relationships based on transparency and understanding.Takeaways:Not every new bit of business is good for your business.Understanding profit margins is crucial before onboarding clients.Communication is key to resolving issues quickly.Red flags in clients don't mean they're bad; they may just need more development.Building a supportive team environment fosters growth and learning.Mistakes are valuable learning opportunities in the PPC industry.AI should not replace fundamental campaign structures.Psychological safety allows for honest discussions about mistakes.Client relationships can improve through transparency and collaboration.It's important to share experiences of failure to help others grow.Chapters00:00 Introduction and Background02:47 The Importance of Discovery Calls05:49 Identifying Red Flags in Client Relationships08:46 Learning from Mistakes and Team Dynamics11:47 The Role of Management in Mistake Recovery14:48 Client Communication and Expectations17:47 Conclusion and Key Takeaways21:25 Navigating Client Conversations23:52 Understanding Client Needs and Expectations27:23 The Importance of Team Support30:02 Common Mistakes in PPC Campaigns34:27 The Value of Sharing Mistakes37:12 From Setbacks to SuccessFind Chris on LinkedInThe tool I mentioned to calculate Revenue (or Profit) on investment Sponsor Chris to raise money for Park RunPPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.The next PPC Live event is on February 5thFollow us on LinkedInFollow us on TwitterJoin our WhatsApp GroupSubscribe to our Newsletter
Deb Krier on Leading During Cancer Treatment (The Price and Value Journey, Episode 152) When the leader is in treatment, the business still needs direction. On this episode of The Price and Value Journey, host John Ray welcomes Deb Krier, entrepreneur, cancer advocate, host of The Business Power Hour, and founder of TryingNotToDie.LIVE. Drawing on more […]
In this episode, I share some strategies and tactics I had to learn the hard way over the years from so many mistakes of getting the client to not focus so much on how much the treatment costs, but instead on whether I can actually help fix their problem.--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️Click Here To Download Free TrainingPlease consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here
Legal professionals often think of communication strategy as part of their marketing toolkit - a way to attract and convert clients to their law practice. But quality communication strategy extends far beyond getting clients to sign your engagement letter. It becomes a tool for continuously re-recruiting the client to their own cause and ensuring true alignment around solving their legal issue. I'm joined this week by legal communication strategist Strawberry Nevill, where we explore how ethical communication can drive and shape demand for your services. We discuss practical ways to use marketing principles not just to attract the right clients, but to create more peaceful, productive relationships throughout their entire matter. Plus, you'll discover how thoughtful communication reduces those Friday afternoon fire drills and creates the kind of client engagement that makes your practice more sustainable. Get full show notes, transcript, and more information here: agileattorney.com/95 Take your law practice from overwhelmed to optimized with Greenline LegalFollow along on LinkedIn: linkedin.com/in/johnegrantFollow Strawberry on LinkedIn: linkedin.com/in/strawberry-nevillMentioned in this episode:LIVE WORKSHOP: Better Client Relationships, Fewer InterruptionsThis 90-minute interactive workshop will teach you proven strategies for creating more peaceful, productive client relationships... for the rest of your legal career! When? Friday, December 12 – Live via Zoom Only 12 Seats Available Reserve your spot here: https://the-agile-attorney.captivate.fm/ccwSign Up For the Dec 12 Workshop Here
John Barucci joins the show to break down his real-life data breach. John thought he had all the right safeguards in place: cyber insurance, firewalls, security training, and a written information security plan. But a single click on what appeared to be a Social Security Administration email led to bad actors accessing nine client files, altering returns, and changing bank account information in just 38 minutes.SponsorsPadgett - Contact Padgett or Email Jeff PhillipsGet NASBA Approved CPE or IRS Approved CELaunch the course on EarmarkCPE to get free CPE/CE for listening to this episode.Chapters(00:00) - Introduction and Greetings (00:56) - Current Events and Government Shutdown (01:56) - PTIN Renewal and Security Measures (02:59) - Introducing John Bucci's Story (04:34) - John Bucci's Cybersecurity Breach Experience (06:18) - Detailed Chronology of the Breach (18:38) - Immediate Actions Taken Post-Breach (22:14) - IRS and Software Company Responses (27:02) - Client Communication and Further Steps (30:34) - The Weight of Responsibility in Tax Practice (31:22) - The Importance of Having a Plan (32:28) - Immediate Actions Post-Breach (32:53) - Involvement of Thomson Reuters and Stopping the Breach (34:21) - Forensic Investigation and Legal Steps (35:48) - Cyber Insurance and Its Benefits (37:50) - IRS Practitioner Relief Program (43:27) - Final Reflections and Lessons Learned (50:02) - Conclusion and Final Thoughts Follow the Federal Tax Updates Podcast on Social Mediatwitter.com/FedTaxPodfacebook.com/FedTaxPodlinkedin.com/showcase/fedtaxpodConnect with John: https://www.linkedin.com/in/johnbarucciConnect with the Hosts on LinkedInRoger HarrisAnnie SchwabReviewLeave a review on Apple Podcasts or PodchaserSubscribeSubscribe to the Federal Tax Updates podcast in your favorite podcast app!This podcast is a production of Earmark MediaThe full transcript for this episode is available by clicking on the Transcript tab at the top of this pageAll content from this podcast by SmallBizPros, Inc. DBA PADGETT BUSINESS SERVICES is intended for informational purposes only.
In this episode, I answer a question from a Massage Therapist from Texas who is struggling to figure out what kind of content to make to help them reach the type of clients they want to work with.
In today's data-driven world, information is everywhere, but what truly sets professionals apart is their ability to tell the story behind the numbers. In this episode of Future-Proof, we sit down with Jake DeKinder, Head of Client Communication at Dimensional Fund Advisors, to explore why storytelling may be the most essential skill CPAs can master.Jake explains how data alone doesn't inspire action; stories do. He shares his framework for effective communication, the Four S's of Storytelling (scripts, stories, sketches, and supplements), and shows how authentic, human connection builds trust and meaning in client relationships.Jake will also present at the MACPA's 40th Annual Personal Financial Planning Conference on October 28, where he'll dive deeper into how financial professionals can transform data into stories that stick.It's not just about communicating numbers; it's about helping people see the meaning in their money.Resources:40th Annual Personal Financial Planning ConferenceJack DeKinder LinkedIn ProfileDimensional Fund Advisors Website
What you'll learn in this episode:● The difference between internal and external pain—and why internal pain drives decisions● How to proactively guide clients before emotional triggers take over● Why “teaching to sell” creates predictable trust and long-term success● How to frame financial fears in a way that builds confidence● The key questions to ask that prevent last-minute deal collapse
Your business runs on flowers — but it thrives on communication.In this episode of The Floral CEO Podcast, I'm diving into the five most common breakdowns florists make when communicating with clients — the simple but critical mistakes that can derail bookings, cause confusion, or leave clients guessing.If you've ever felt ghosted, overwhelmed, or unsure how to guide a client through your process, this one's for you. I'm walking you through how to identify red flags, set boundaries, and make your communication work for you (not drain your energy).
Client expectations in wealth management have leapt ahead: investors want the same seamless, mobile, and personalized experience they get from Netflix, Uber and even their bank. Yet most firms still rely on portals few clients open and emails lost in crowded inboxes, creating gaps in engagement, advice delivery, and growth. In this episode of The … Read More Read More
Dependability is the quiet backbone of every project—show up, follow through, communicate. Tyler breaks down how to be the person no one has to chase: say “no” to protect your best “yes,” model reliability for your crew, build simple systems, and rebuild trust when you drop the ball. Show Notes: Dependability in Leadership and Business (0:00) Contractor Coalition Summit Announcement (1:25) Personal Commitment to Dependability (3:25) Dependability in Business and Employment (8:43) Leadership and Dependability (11:14) Maintaining Dependability to Oneself (13:46) Rebuilding Trust and Dependability (22:00) Promoting the Modern Craftsman Podcast (26:24) Video Version: https://youtu.be/HUM7j1h5UPs Partners: Andersen Windows Buildertrend Harnish Workwear Use code H1025 and get 10% off their H-label gear The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts: Nick Schiffer Tyler Grace Podcast Produced By: Motif Media
In this episode of PPC Live The Podcast, Anu Adegbola interviews Susan Yen, a seasoned PPC strategist, discussing her journey from New England to Texas, her experiences at Brighton SEO, and the importance of a holistic approach to marketing. They delve into the significance of proper campaign structuring, the challenges of Performance Max campaigns, and the necessity of transparency and accountability in client relationships. Susan emphasizes the importance of testing, learning from mistakes, and the evolving role of AI in marketing, advocating for a balance between automation and human creativity.TakeawaysSusan has over eight years of experience in PPC and performance marketing.She emphasizes the importance of a holistic approach to marketing strategies.Account structuring is crucial for successful PPC campaigns.Performance Max campaigns require careful setup and monitoring.Transparency with clients about mistakes fosters trust and accountability.Testing and adaptation are essential in the ever-changing marketing landscape.AI should assist, not replace, human creativity in marketing.Mistakes are learning opportunities that should be openly discussed.Proper training in fundamentals is necessary before using AI tools.The role of PPC experts remains vital in the age of AI. 00:00 Introduction and Background02:58 The Importance of Account Structure in PPC05:50 Celebrating Mistakes and Learning from Them08:45 Navigating PMAX Campaigns and Conversion Tracking11:51 Transparency and Client Communication14:54 Setting Expectations and Embracing Change18:21 Client Communication and Accountability22:21 Learning from Mistakes and Team Management24:57 The Role of AI in Marketing33:26 The Importance of Fundamentals in PPCFind Susan on LinkedIn, SearchLab, PPC Real TalkBook a coaching call with AnuPPC Live The Podcast features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.The next PPC Live London event is on October 22ndFollow us on LinkedInFollow us on TwitterJoin our WhatsApp GroupSubscribe to our Newsletter
I had one hell of a week dealing with some potential clients who were a giant pain in the ass and ended up being downright rude. It took all my willpower not to respond in anger, which was a huge win for me because my internal voice wanted to let loose on them!In this episode, I want to share an important and transformational concept that took me way too long to learn…The clients you say no to are more important than the ones you say yes to.--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️Click Here To Download Free TrainingPlease consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here
Send Rita a text with your thoughts!The fastest way to see what's missing in your marketing, and what to do next: https://programs.steeryourmarketing.com/products/courses/view/1187247Stop wasting hours hunting for cruise content: https://programs.steeryourmarketing.com/products/courses/view/1166776Let's talk about some business fundamentals that keep coming up for travel advisors and agency owners. Whether you're brand new or you've been in the industry for years, these seven reminders cover everything from E&O insurance and legal agreements to charging fees with confidence and protecting yourself through clear client communication. I'm also getting real about what your services are actually worth, why you need to know your numbers, and some serious etiquette issues around copying content that shouldn't still be happening. These are the things that will help you run a stronger, more protected business while standing firm in your value as a professional.Join Host Agency Reviews for HAR*Wired: https://hostagencyreviews.com/page/tech-weekQuestions this episode answers:Do I need my own E&O insurance as a travel advisor or is my host agency's policy enough?How should travel advisors communicate their process and boundaries to clients?Should new travel advisors charge professional fees fees?What is the value of travel advisor services for clients booking trips?What numbers do travel advisors need to know to run their business?Should travel tech companies charge for Zapier integrations with their CRM?What is Zapier and how can travel advisors use it to save time?Is it okay to copy social media content from other travel advisors?What are the ethics rules for using photos and graphics in travel advisor marketing?When should travel advisors call clients instead of just sending emails?Why do clients need to understand my workflow as a travel advisor?How much should I charge for travel planning fees as a new advisor?Enjoy (and take action)!---------------------------------------------------------------Check out EVERYTHING I offer to support your travel business journey: https://strategictravelentrepreneurpodcast.com/everything/Say HI on Social:LinkedIn: https://www.linkedin.com/in/ritaperez19/Instagram: http://www.instagram.com/takethehelmvbsFB Group: https://www.facebook.com/groups/529490048073622 Direct EMAIL:rita@steeryourmarketing.com
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SummaryIn this episode of PPC Live, Anu Adegbola interviews Aisha Youssef, a paid media e-commerce specialist. They discuss Aisha's journey in the marketing world, focusing on a significant mistake she made during a Black Friday campaign. Aisha shares insights on the importance of learning from failures, effective client communication, and the role of managers in fostering a supportive work environment. The conversation also touches on best practices in PPC campaign management and the significance of authenticity in marketing. Aisha emphasizes the need for a positive work culture that encourages team members to learn from their mistakes without fear of repercussions.TakeawayLearning from mistakes is crucial in the marketing industry.Effective communication with clients is essential during crises.Managers should create a supportive environment to reduce anxiety in their teams.Over-segmenting PPC campaigns can dilute effectiveness.Authenticity in marketing helps build trust with clients and audiences.It's important to encourage team members to take calculated risks.Career progression should be based on readiness, not just ambition.Mistakes are part of the learning process in digital marketing.Ayisha's motto: 'Get clicks or die trying.'Chapters00:00 Introduction to Aisha and Paddle Sports02:54 Learning from Mistakes: Aisha's F Up Story05:51 The Impact of Oversights in PPC Campaigns09:00 Client Communication and Damage Control11:56 Lessons Learned and Moving Forward14:52 The Role of Managers in Team Dynamics17:59 Best Practices in PPC Campaign Management20:53 The Importance of Authenticity in Marketing23:53 Encouraging a Positive Work Environment26:48 Career Progression in Digital Marketing29:59 Conclusion and Future EngagementsFind Ayisha on LinkedInBook a coaching call with AnuPPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.The next PPC Live London event is on October 22ndFollow us on LinkedInFollow us on TwitterJoin our WhatsApp GroupSubscribe to our Newsletter
This episode is part four in our four-part series on how to recognize and properly address when clients object to going through the treatment process and make excuses for why they can't commit to getting their problem fixed.
In this episode of The Trades Podcast, hosts Jeff and Danny interview Laura Basili, Chief Marketing Officer at Brazilian Lumber. Laura shares how premium hardwood materials, sustainability, and education have positioned the company as a trusted partner for contractors, deck builders, architects, and designers.She explains how answering real-world installation questions, simplifying sourcing, and elevating product awareness help trade professionals stand out in a competitive industry. The conversation explores how branding, customer relationships, and digital presence can grow a trades-based business and create long-term trust.Laura also discusses:The rise of sustainable hardwood deckingEducating contractors through FAQs and customer resourcesMarketing strategies tailored to trades professionalsHelping builders and service providers improve visibilityWhy storytelling and authenticity matter in construction brandingListeners will walk away inspired to rethink how they communicate their value, showcase their craft, and build brands that last.
This episode is part three in our four-part series on how to recognize and properly address when clients object to going through the treatment process and make excuses for why they can't commit to getting their problem fixed.
Bad habits, be gone! In this episode, we dive into more habits we've worked to break as photographers, from overspending on gear and shooting vertical too often to editing in bed and giving unrealistic deadlines. Through candid conversations, relatable stories, and actionable advice, we explore how letting go of these habits has made us better photographers.Expect to Learn:Why maximizing your current equipment outweighs buying the latest techWhy upgrading your computer can be a game-changer for your workflowThe benefits of no phone in your bedroom & not editing photos in bedHow asking for client feedback and setting realistic deadlines can build trustSponsors:Thanks to WhiteWall for being our lead sponsor this episode! They're the top choice for photographers who want high-quality prints, with a variety of material options, and who want their work delivered fast in 9 days or less! Use the code TPM2025 at checkout for 15% off: https://www.whitewall.com/Thanks also to the National Park Foundation for sponsoring today's episode. Enter the Share the Experience photo contest for a chance to win $10,000 and prizes from Celestron, Historic Hotels of America, and YETI. The grand prize winner's photo could be featured on the America the Beautiful—the National Parks and Federal Recreational Lands Annual Pass. Submit your best shots now at sharetheexperience.org/tpmOur Links:Join our subreddit where you can share stories and ask questions:https://www.reddit.com/r/photographermindset/Subscribe to TPM's Youtube page and watch full length episodes: https://www.youtube.com/thephotographermindset/Make a donation via PayPal for any amount you feel is equal to the value you receive from our podcast episodes! Donations help with the fees related to hosting the show: https://paypal.me/podcasttpm?country.x=CA&locale.x=en_USThanks for listening!Go get shooting, go get editing, and stay focused.@sethmacey@mantis_photography@thephotographermindsetSupport the show
Ready to take your veterinary dentistry skills to the next level? https://ivdi.org/inv Request an invitation to the Veterinary Dental Practitioner Program ------------------------------------------------------------------------- Host: Dr. Brett Beckman, DVM, FAVD, DAVDC, DAAPM In this episode of The Vet Dental Show, Dr. Brett Beckman, DVM, FAVD, DAVDC, DAAPM, answers pressing questions from veterinary professionals about root canal limitations, explaining the importance of extractions, and how to communicate effectively with clients about dental procedures. What You'll Learn ✅ Why general practitioners aren't taught root canal therapy. ✅ How to explain the necessity of extractions to clients, even when their pets seem fine. ✅ What to advise clients about the monitoring and maintenance involved with root canals. ✅ How to assess and manage fractured crowns with tertiary dentin. ✅ The role of radiographs in client education and treatment planning. Key Takeaways ✅ Root canal therapy requires extensive training and is best left to specialists. ✅ Client education is crucial for explaining the importance of addressing dental issues, even if they aren't immediately obvious. ✅ Crowns are essential for protecting teeth after root canal procedures. ✅ Radiographic follow-ups are necessary to monitor the long-term success of root canals. ✅ Tertiary dentin can sometimes seal off fractured crowns, but careful radiographic evaluation is essential. ------------------------------------------------------------------------- Don't miss the opportunity to enhance your veterinary dentistry skills! Request an invitation to the Veterinary Dental Practitioner Program: https://ivdi.org/inv Want to expand your skills even further? Explore Dr. Beckman's full selection of courses and resources designed specifically for veterinary professionals! https://veterinarydentistry.net/ ------------------------------------------------------------------------- Questions? What are your biggest challenges in veterinary dentistry? Leave a comment below! ------------------------------------------------------------------------- veterinary dentistry, vet dental show, Brett Beckman, root canal, tooth extraction, client communication, veterinary education, veterinary technician, IVDI, Veterinary Dental Practitioner Program, dental radiographs, tertiary dentin, fractured crown, pulp necrosis, silent suffering, dental referral, veterinary continuing education
This episode is part two in our four-part series on how to recognize and properly address when clients object to going through the treatment process and make excuses for why they can't commit to getting their problem fixed.
Join Our FREE Start Repairing Credit Challenge: http://startrepairingcredit.com/ What if I told you that failure could be the key to building a million-dollar business? Our guest today, the latest member of our Millionaires club, Santiago Gill, proves it. He went from being a Marine veteran to struggling with e-commerce to finally cracking the code with Credit Repair Cloud. Now he runs a seven-figure credit repair business built on second chances for himself and for every single client he helps. He's here today to share how he bounced back from failure, how he used social media to explode his business, and how you can do the very same thing, even if you're starting from nothing. So if you've ever felt like you're behind, burned out, or ready to give up, you better stick around! Key Takeaways:00:00:00 Intro 00:02:08 Receiving the Millionaires Club Award00:04:57 Santiago's Background00:11:48 Getting Into Credit Repair00:15:06 How Santiago Got His First Clients 00:23:43 The Secret to Making Viral Videos and Building a Following 00:38:35 How Santiago Made a Ton of Money in One Day00:43:03 Santiago's Best Credit Repair Tips and Tricks 00:57:17 Building Credit, Early Mistakes and Stall Letters01:03:30 Lead Gen, Automation, and Client Communication 01:11:31 Business Lessons for Aspiring Entrepreneurs01:18:01 Rapid Fire Questions01:21:12 Outro Additional Resources:Santiago's Website: https://lawtinosolutions.com/Santiago on TikTok: https://www.tiktok.com/@theecommbulldogSantiago on Instagram: https://www.instagram.com/lawtinosolutionsSantiago on YouTube: https://www.youtube.com/@ecommbulldogSantiago on Facebook: https://www.facebook.com/santiago.gill.620021/Get a free trial to Credit Repair CloudGet my free credit repair training How 8 Credit Repair Entrepreneurs Got Their First Clients (Real Stories)Make sure to subscribe so you stay up to date with our latest episodes.
If you're someone who thinks systems just aren't for me—creative chaos is a part of my identity, this episode might change your mind. Roxanne Engstrom joins me to share about her experience inside of Systems in Session. We talk about how getting clarity in her systems not only grew her profit fast but also gave her confidence, reduced her anxiety, and let her show up as the boss she is.Find It Quickly00:24 - Meet Roxanne01:22 - The Importance of Systems in Business02:16 - Real-Life Business Challenges and Solutions04:01 - The Value of Personalized Support04:45 - Achieving Quick Wins in Business05:43 - Investing in Your Business Growth06:36 - Overcoming Personal and Business Challenges07:32 - The Power of Collaboration and Support11:41 - Automations and Business Efficiency13:18 - Scaling Your Business with Confidence14:34 - Continuous Improvement and Client Feedback16:23 - Setting Boundaries and Providing Value21:23 - Client Communication and Boundaries21:58 - Personalized Brand Image Process23:44 - Importance of Client Experience24:26 - Efficient Proposal Systems27:55 - Overcoming Business Anxiety29:49 - Investing in Business Growth32:19 - Scaling with SystemsMentioned in this EpisodeSystems in SessionMaddie Peschong's RebrandConnect with RoxanneWebsite: hawaimages.comInstagram: instagram.com/hawaimagesLinkedIn: linkedin.com/in/roxanne-engstromYoutube: youtube.com/@roxanneengstrom-hawaimages
This episode is part one in our four-part series on how to recognize and properly address when clients object to going through the treatment process and make excuses for why they can't commit to getting their problem fixed.
Some shops run clean because the people do—no late-night texts, threaded comms, and a lean, full-sub model that actually protects margin. We also get into the personal discipline behind it (sobriety, routines, boundaries) and how that steadied cash flow and home life. https://www.clarkandaldine.com Video Notes: 00:00 Intro & sponsors 05:07 Year in review + first new build 06:16 Cash-flow punch forces a reset 16:05 Sober season: anxiety, sleep, showing up 28:00 Reading & meditation with the kids 38:47 Client comms: no texting—use threads 40:27 Only call for emergencies (house flooding) 60:00 Picking the right scopes for margins 60:50 Running lean: 99.5% subbed out 68:20 Onboarding that sets expectations 78:35 Website, portfolio & finding your client 90:00 Life/business tradeoffs you don't see on IG 104:50 Wrap-up & where to find Clark + Aldine Video Version: https://youtu.be/ZckcifjgzLo Partners: Andersen Windows Buildertrend Harnish Workwear Use code H1025 and get 10% off their H-label gear The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts: Nick Schiffer Tyler Grace Podcast Produced By: Motif Media
From navigating the temptations (and pitfalls) of using your personal cell phone for business to setting clear expectations with clients—especially when things move slowly, like in appellate cases—we get real about the day-to-day struggles of keeping clients informed without burning out. We discuss why establishing boundaries from the start is not just practical but essential, and how maintaining professionalism with friends and family as clients can be a minefield if not handled properly.Whether you're in law school, thinking about practice management, or just aiming to survive your legal career without drowning in missed texts and client frustration, this episode is packed with honest insights, actionable tips, and the kind of advice every law student wishes they'd gotten sooner.So grab your notebook—because these are the lessons they don't teach you in law school.Here are our top 3 takeaways:Set Communication Expectations from the StartMake it clear to clients how, when, and where you'll communicate. This prevents missed messages, unrealistic demands, and misunderstandings.Keep Client Communication Organized and SecureAvoid mixing personal devices with client business. Use law practice management tools (with secure messaging) to ensure everything is confidential, logged, and accessible when you need it.Treat Friends and Family as Clients—ProfessionallyThe temptation to “bend the rules” for those you know can backfire. Use the same intake and communication protocols for everyone; it ensures nothing slips through the cracks.Submit your questions to www.lawyertalkpodcast.com.Recorded at Channel 511.Stephen E. Palmer, Esq. has been practicing criminal defense almost exclusively since 1995. He has represented people in federal, state, and local courts in Ohio and elsewhere.Though he focuses on all areas of criminal defense, he particularly enjoys complex cases in state and federal courts.He has unique experience handling and assembling top defense teams of attorneys and experts in cases involving allegations of child abuse (false sexual allegations, false physical abuse allegations), complex scientific cases involving allegations of DUI and vehicular homicide cases with blood alcohol tests, and any other criminal cases that demand jury trial experience.Steve has unique experience handling numerous high publicity cases that have garnered national attention.For more information about Steve and his law firm, visit Palmer Legal Defense. Copyright 2025 Stephen E. Palmer - Attorney At Law Mentioned in this episode:Circle 270 Media Podcast ConsultantsCircle 270 Media® is a podcast consulting firm based in Columbus, Ohio, specializing in helping businesses develop, launch, and optimize podcasts as part of their marketing strategy. The firm emphasizes the importance of storytelling through podcasting to differentiate businesses and engage with their audiences effectively. www.circle270media.com
In this episode, I share one of my biggest blunders in my 15-year career, where I essentially just wasted well over 100k down the drain trying to shortcut my business and marketing processes by hiring outside companies that essentially just stole my money and ended up setting me further back in my process.
In this episode of Command Control Power, Joe and Sam catch up after attending a confidential Apple Technical Summit. They discuss the event's highlights, including networking opportunities and technical presentations. Sam shares his experience improving a client's old IT setup, moving them to modern managed services and security practices. Joe dives into his quest for an ideal phone solution with group SMS capabilities, ultimately considering sticking with RingCentral due to recent features supported by AI. The episode also touches on the importance and challenges of maintaining high-quality internet service at a fair price and explores the potential environmental impact of AI note-taking. 00:00 Introduction and Hosts Reunion 00:15 NDA Event and Apple Summit 01:31 Networking and Connections 03:01 San Jose and Big Basin Adventures 06:18 Technical Summit Insights 09:12 Funny Poolside Moments 11:03 Caseless Phones and Engineering Marvels 16:31 Coffee Talk and AeroPress Trivia 25:22 Billing Challenges and Solutions 28:29 Client Negotiations and Agreement 28:55 Email Security and Phishing 29:52 Security Training and Awareness 31:30 New Client with Technical Debt 33:45 Managed Services Plan Pitch 37:41 AI in Client Communication 38:32 Phone Service Saga 51:34 Optimum Fiber and Internet Deals 56:49 Concluding Thoughts and Future Topics
VetFolio - Veterinary Practice Management and Continuing Education Podcasts
Do you struggle with helping pet owners understand the medical information about their pet's atopic dermatitis diagnosis or to comply with the treatment plan you've created to manage it? In this VetFolio Voice podcast episode, we go “beyond the itch” and chat about effective client communication when it comes to atopic dermatitis. We explore how complicated and nuanced this condition tends to be, illustrating why effective, informative and empathetic communication with clients is so important. Dr. Lancellotti tells Dr. Cassi how she designs her discharges to give clients a clear breakdown of the management plan and the function of each therapeutic recommendation. They delve into how additional tools can be useful, such as pre-written snippets and templates about atopic dermatitis, as well as providing other sources of information, including owner-facing podcasts, to help get information into owner's hands and help answer their questions in the most efficient way possible.
Investor Fuel Real Estate Investing Mastermind - Audio Version
In this episode of the Real Estate Pro Show, host Erika interviews Ryan Breckenridge of BRK Partners, who shares his unique journey into the real estate industry. Ryan discusses the importance of strategic communication and marketing in real estate, emphasizing how his firm helps clients navigate complex projects by crafting tailored narratives. He also highlights current trends in the real estate market, particularly in Texas, where metropolitan areas are expanding and connecting, creating new opportunities for development. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind: Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply Investor Machine Marketing Partnership: Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com Coaching with Mike Hambright: Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform! Register here: https://myinvestorinsurance.com/ New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club —--------------------
Join Jack Chambers-Ward in this week's episode of Search With Candour as he welcomes back SEO consultant Seb Atkinson for an in-depth discussion on masterful SEO strategies.Seb shares his journey, starting his own business, Atkinson Smith Digital, and key content strategies he uses with his clients.The conversation delves into practical insights on keyword clustering, creating revenue-driven models, and effectively communicating the value of SEO with clients.Learn how to bridge the gap between technical SEO and business goals, and discover innovative methodologies for forecasting and analysing market opportunities.Follow Seb:Website: https://atkinsonsmithdigital.com/LinkedIn: https://www.linkedin.com/in/sebatkinson/Bluesky: https://bsky.app/profile/sebatkinson.bsky.socialResources:https://atkinsonsmithdigital.com/keyword-clustering/First appearance in 2020: https://withcandour.co.uk/podcast/episode-51-the-seo-process-with-seb-atkinsonLast appearance in 2023: https://withcandour.co.uk/podcast/why-you-should-care-about-inp-with-seb-atkinson00:00 Introduction and Welcome00:54 Guest's Journey and Career Highlights01:10 Starting a New Business01:49 SEO Strategies and Client Engagement03:16 Keyword Clustering and Research05:33 Client Communication and Buy-In06:55 Tools and Techniques for SEO26:43 International SEO Challenges30:28 Setting Click-Through Rate Targets31:18 Understanding Market Size and Competitor Analysis31:44 Monthly vs. Yearly Metrics32:35 Competitor Strategies and Market Positioning36:30 Connecting Data to Revenue38:27 Forecasting and Predictive Models43:10 Challenges in Data Accuracy and Client Communication49:45 Final Presentation and Client Buy-In54:05 Resource Allocation and Implementation01:00:46 Conclusion
Irene Castagnotto: Building Bridges—How Great Product Owners Create Team Alignment Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Building Trust Through Transparency and Purpose Irene emphasizes that exceptional Product Owners excel at building trust with their teams by consistently sharing the "why" behind decisions and features. They trust their teams completely and ensure that team members understand the purpose and reasoning behind every request. This transparency creates a foundation of mutual trust where teams feel confident in the Product Owner's direction. Great Product Owners use moments when features don't work as expected as opportunities to explore and reinforce the underlying purpose, turning potential setbacks into learning experiences that strengthen team understanding and alignment. The Bad Product Owner: When Stories Replace Truth Irene witnessed a Product Owner who, when facing difficult client conversations without positive information to share, chose to "make up stories" rather than being transparent about challenges. This lack of honesty led to delivering something the client couldn't accept, resulting in an angry client during the demo. This anti-pattern of using "good words" instead of honest communication ultimately damages client relationships and team credibility. The lesson learned: Product Owners must be transparent with clients about what is and isn't possible, even when the news is difficult to deliver. Self-reflection Question: How do you balance protecting your team from client frustration while maintaining the transparency necessary for successful product development? [The Scrum Master Toolbox Podcast Recommends]
In this episode, I answer a common question I get from every Manual Therapy Provider I have trained and mentored on why I never post the prices of my services on my webpage.---------------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️Click Here To Download Free TrainingPlease consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here
Chris Gantz - Patriot Properties Property Management On the How the Internet Has Changed the Real Estate Industry: "Now you have the democratization of that MLS book, right? So that value is completely gone for the broker because everybody can see everybody everywhere at all times." Investing in Real Estate is often a great way to add to your investment portfolio. There are a few main ways to invest, and one of them is to own property that you pay for someone else to take care of the property. This includes preparing the place for rent, marketing the property, and finding some sweet people to rent the place. Chris Gantz of Patriot Properties knows property management and real estate investing. Unlike the usual interviews with investors and agents, Chris brings a boots-on-the-ground perspective, sharing what it's really like to manage thousands of units across Wisconsin—including multifamily buildings, self-storage, mobile home parks, and short-term rentals. This is the guy doing the things that the other investors pay people to do. Chris is the real deal and explains in candid detail what you need to look for when hunting for your property manager. He also discusses a few things to look for in the rental property you are looking to acquire. Chris delves into Patriot Properties' innovative decentralized model, how technology is transforming the industry, and the strategies his team uses to stay ahead of the competition—like same-day showings and rapid application processing. He also explains the challenges and perks of active management, pricing strategies, the ever-evolving rental market, and how landlords can maximize returns in both cash-flow and appreciation-focused markets. Listen as Chris explains tips for finding off-market deals and managing tenant relationships (including some wild stories!). If you're thinking about investing in real estate or want to learn what it takes to truly succeed in property management, you won't want to miss Chris's thoughtful insights and candid stories from the field. Enjoy! Visit Chris at: https://patriot-properties.com/ Podcast Overview: 00:00 "Instant Self-Showing Rental Advantage" 05:52 Apartment Leasing: Act Fast Strategy 12:36 Operational Success Determines Investment Outcomes 18:07 Madison Real Estate Investment Surge 22:43 "Challenges of First Property Investment" 29:56 Real Estate Market Evolution Gaps 32:30 "AI Transforming Company Operations" 39:51 Balancing Maintenance with Convenience 43:36 Maintenance Included: No Chargebacks Policy 52:08 Strengthening Client Relationships 54:10 "Value Add Strategy Explained" 01:04:09 Unconventional Property Account Management 01:05:49 Client Communication and Strategy Adjustment Podcast Transcription: Chris Gantz [00:00:00]: I would say so. You know the Burr method, right? House hacking, I think that's always a great way. One of the things I've always said is, in my opinion, you know, one of the fastest ways to make money in real estate is to fix and flip. So if you can find the single family home, you're going to live in it, or the duplex, you're going to live in it, fix it up. While you live there, you're putting in all the sweat equity, do as much work as you can. Foreign. James Kademan [00:00:33]: You have found Authentic Business Adventures, the business program that brings you the struggle stories and triumphant successes of business owners across the land. We are locally underwritten by the bank of Sun Prairie. Downloadable audio episodes can be found in the podcast link funded drawincustomers.com and today we're welcoming Slash, preparing to learn from Chris Gantz of Patriot Properties. We're going to be talking about property management. So, Kris, how is it going today? Chris Gantz [00:00:59]: Good, good. Excited to be here. James Kademan [00:01:01]: Yeah, thanks for being on the show. I'm excited here because I've interviewed quite a few people in the real estate...
In this episode, I answer a question from a Manual Therapist from Illinois who is having a difficult time managing the emotional ups and downs when trying to help a client who has been in chronic pain for years and has been completely screwed over by the traditional medical model and has undergone more treatments than they can count.---------------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️Click Here To Download Free TrainingPlease consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here
To get more information about booking a consulting day with Vince, please do one of the following:Send a direct email to Vince to bypass his sales team: vince@gabrielefitness.comClick the link below and fill out the form:https://coaching.vincegabriele.com/ Podcast SummaryIn episode two of the Long Island Gym Tour, Vince visits a gym owner facing one of the toughest challenges in business—having to move his entire operation after 12 years, relocating nearly 600 members on short notice. Despite incomplete renovations and other gyms trying to poach his clients, the owner's strong relational equity has kept members paying, even without access to the facility. Vince breaks down strategies to not only survive such disruptions but also boost revenue by increasing the percentage of higher-paying memberships. He shares specific tactics for upselling current members, improving onboarding processes for new members, and maintaining communication during downtime to keep clients engaged and loyal. Top 5 PointsRelational Equity is Survival Insurance – Build deep relationships with clients and staff so that in times of crisis, members stay committed and supportive.Track Membership Level Ratios – Measure the percentage of clients on higher-value memberships and create goals to increase that share.Upsell Current Clients – Offer existing members upgrades (e.g., from basic to class memberships) through targeted promotions and trial periods.Optimize Onboarding – Give every new member access to your highest-value services for the first month so they experience your best offering upfront.Maintain a Communication Pulse – Regularly update inactive or on-hold members with construction progress, news, and personal touchpoints to keep them connected to your business. To get more information about booking a consulting day with Vince, please do one of the following:Send a direct email to Vince to bypass his sales team: vince@gabrielefitness.comClick the link below and fill out the form:https://coaching.vincegabriele.com/ If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!
What better way to learn about email than by speaking to a professional email problem-solver? Email consulting requires a balance of technical expertise, client education, and strategic problem-solving to deliver results, and today we're getting the inside scoop from one of the best!
In this episode, I answer a question from a massage therapist in Ohio who is trying to determine which type of provider to refer a client to when they aren't getting any results from their treatments.
#586 In Today's Episode of the podcast I chat with YOU as I answer the questions that matter most to photography beginners and enthusiasts who are eager to grow both technically and creatively.This episode is all about addressing real-world challenges that come up when you're starting or growing a photography practice. I share my personal experiences, insights, and favorite tips—especially about balancing a day job with a budding side hustle in photography. I open up about my own journey of building a wedding photography business and the practical strategies I used to manage my time, keep clients happy, and avoid burnout.KEY TOPICS COVEREDStarting a Photography Side Hustle & Workflow Automation - Raymond shares his early struggles balancing a day job with building a portrait and wedding photography business. He highlights the time-saving power of using tools like CloudSpot Studio for automating bookings, contracts, invoicing, and client communication. Key takeaway: automation prevents lost opportunities and allows photographers with limited time to provide a seamless client experience.Editing Style Evolution & Managing Creative Ruts - Addressing questions about losing confidence in editing style, Raymond emphasizes that evolving tastes are normal and even healthy. He encourages experimenting with new edits and using past work to develop a style that feels authentic. Takeaway: feedback is useful, but personal satisfaction with your work is crucial for creative fulfillment.Equipment Choices for Travel, Studio, & Technical Mastery - Through specific gear-related questions, Raymond discusses how to weigh camera options for travel and studio documentation, advocating for a minimalist approach while tailoring choices to the context and desired output. He also offers a deep dive into understanding depth of field and autofocus, demystifying how they interact to produce sharp images. Takeaway: deliberate gear selection and technical competence empower photographers to adapt to any shooting situation.IMPORTANT DEFINITIONS & CONCEPTSDepth of Field (DoF): The range within a photo that appears acceptably sharp, determined by a combination of aperture, focal length, and subject distance. Raymond explains how understanding DoF helps photographers achieve their desired focus in different scenarios, especially when combined with autofocus settings.DISCUSSION & REFLECTION QUESTIONSHow might automating your business workflow free up time for more creative pursuits? What steps can you start implementing now?Have you recently felt dissatisfied with your editing style or creative output? What strategies could help you refresh your perspective?When preparing for a travel or studio shoot, how do you decide what gear is essential versus what might be excess baggage?In what ways has understanding (or misunderstanding) depth of field affected your photography?Sign up for your free CloudSpot Account today at www.DeliverPhotos.comConnect with Raymond! Join the free Beginner Photography Podcast Community at https://beginnerphotopod.com/group Get your Photo Questions Answered on the show - https://beginnerphotopod.com/qa Grab your free camera setting cheatsheet - https://perfectcamerasettings.com/ Thanks for listening & keep shooting!
Send us a textIn this episode, I'm talking about a battle we've all faced at some point: pool pros vs. landscapers and gardeners. Whether it's broken vacuum lines, blown leaves into a freshly cleaned pool, or just bad timing on service days, I've seen it all. I'll share stories, some hard-earned lessons, and ways you can set boundaries and communicate better with the other folks working the same properties. Because the only thing worse than green pool water... is green turf drama.Support the Pool Guy Podcast Show Sponsors! HASA https://bit.ly/HASAThe Bottom Feeder. Save $100 with Code: DVB100https://bit.ly/THEBOTTOMFEEDERTry Skimmer FREE for 30 days:https://getskimmer.com/poolguy Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching: https://bit.ly/40wFE6y Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:Visit my Website: https://www.swimmingpoollearning.comWatch on YouTube: https://www.youtube.com/@SPLPodcast Site: https://the-pool-guy-podcast-show.onpodium.com/ UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBA Pool Guy Coaching Group Join an exclusive network of Pool Service Technicians to access the industry's leading commercial general liability insurance program. Protect your business. Premium is $64 per month per member (additional $40 for employees and ICs) $59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits [ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ] $50,000 in HazMat Coverage - clean up on-site or over-the-road Acid Wash Coverage - Full Limits
Send us a textIn this episode, I'm talking about a battle we've all faced at some point: pool pros vs. landscapers and gardeners. Whether it's broken vacuum lines, blown leaves into a freshly cleaned pool, or just bad timing on service days, I've seen it all. I'll share stories, some hard-earned lessons, and ways you can set boundaries and communicate better with the other folks working the same properties. Because the only thing worse than green pool water... is green turf drama.Support the Pool Guy Podcast Show Sponsors! HASA https://bit.ly/HASAThe Bottom Feeder. Save $100 with Code: DVB100https://bit.ly/THEBOTTOMFEEDERTry Skimmer FREE for 30 days:https://getskimmer.com/poolguy Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching: https://bit.ly/40wFE6y Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:Visit my Website: https://www.swimmingpoollearning.comWatch on YouTube: https://www.youtube.com/@SPLPodcast Site: https://the-pool-guy-podcast-show.onpodium.com/ UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBA Pool Guy Coaching Group Join an exclusive network of Pool Service Technicians to access the industry's leading commercial general liability insurance program. Protect your business. Premium is $64 per month per member (additional $40 for employees and ICs) $59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits [ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ] $50,000 in HazMat Coverage - clean up on-site or over-the-road Acid Wash Coverage - Full Limits
In this episode, Steve Fretzin and Nick Werker discuss:The importance of proper phone handling in law firm intake processesHow customer experience begins with an intentional communication strategyShifting lawyer mindsets around sales and client engagementThe evolving standards of professionalism and wellness in legal practice Key Takeaways:Solo and small law firms often lose clients due to missed calls or lack of call-forwarding plans, which can be easily fixed with tools like rollover call forwarding.Answering services should align intake scripts with law firms' CRM systems and help pre-qualify callers without turning anyone away, allowing for both client conversion and effective referrals.Intake staff should prioritize empathy and rapport over data collection, allowing callers to fully explain their problem before asking for details.Lawyers frequently lose potential clients not due to pricing or competence, but due to a lack of communication and failure to follow up after the initial contact."Don't pressure people, but let them know that you have a solution to their problem and that and why you're the best solution to that problem." — Nick Werker Unlock the secrets of rainmaking success—join Steve Fretzin and four powerhouse legal experts for Be That Lawyer LIVE on August 27; reserve your spot now at fretzin.com/events. Ready to go from good to GOAT in your legal marketing game? Don't miss PIMCON—where the brightest minds in professional services gather to share what really works. Lock in your spot now: https://www.pimcon.org/ Thank you to our Sponsor!Legalverse Media: https://legalversemedia.com/ Ready to grow your law practice without selling or chasing? Book your free 30-minute strategy session now—let's make this your breakout year: https://fretzin.com/About Nick Werker: Nick is the founding marketer and current marketing leader at Answering Legal. Since 2014, Nick has been working to help lawyers improve the way they communicate with their clients, strengthen legal intake, organize messages, create workflows for CRMs, and spread awareness on all things happening in the legal community.When he's not podcasting, building custom GPTs, or thinking about ways to spread the Answering Legal message, he is a strong proponent of self-improvement. He also loves helping friends and community members find business success using marketing strategies.Connect with Nick Werker: Website: https://www.answeringlegal.com/Phone: (631) 686-9700Email: nick@answeringlegal.comLinkedIn: https://www.linkedin.com/in/nicholas-werker/ & https://www.linkedin.com/company/answering-legal-inc/Instagram: https://www.instagram.com/answeringlegal/Connect with Steve Fretzin:LinkedIn: Steve FretzinTwitter: @stevefretzinInstagram: @fretzinsteveFacebook: Fretzin, Inc.Website: Fretzin.comEmail: Steve@Fretzin.comBook: Legal Business Development Isn't Rocket Science and more!YouTube: Steve FretzinCall Steve directly at 847-602-6911 Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.
Dr. Katie of Making Strides for Animal Chiropractic discusses the importance of effective communication in building rapport and confidence in animal chiropractic practices. She shares personal stories highlighting the significance of understanding client needs and overcoming imposter syndrome. Katie also provides strategies for handling new patient phone calls, offering solutions to improve customer service and ensure clients feel heard and cared for. She also includes great takeaways such as the power of permission-based questions, maintaining confident word choice, and the importance of follow-up to build trust and retention.Topics covered in this episode: Building rapport and confidencePersonal experience with a holistic vetLearning from competitorsClient feedback and building trustEffective communication strategiesPermission-based questionsConfident word choice and setting expectationsMaking Strides for Animal Chiropractic Links and Resources:Visit the Making Strides for Animal Chiropractic websiteVisit our Facebook PageVisit our Instagram Page Thank you to our sponsors!Academy for the Advancement of Animal ChiropracticEquigateHave an idea for the podcast? Please leave us a survey!
In this episode, Tyler talks about the disconnect between what builders show in an estimate and what clients truly need to understand. He dives deep into why leading with transparency, breaking down the budget, and walking clients through each line item creates trust, protects your margins, and actually helps win more jobs. By shifting from defending your price to explaining your value, you transform how clients perceive your worth—and how your business operates. Show Notes: Transparency in Pricing and Client Trust (0:00) Differences in Contractor Approaches (3:47) Value Proposition and Client Education (6:12) Justifying Costs and Building Trust (9:05) Protecting Margins and Meeting Client Needs (14:20) Client Education and Value Engineering (24:11) Community Support and Personal Reflections (29:17) Video Version: https://youtu.be/p6b262PIv6Q Partners: Andersen Windows Buildertrend Velux Harnish Workwear Use code H1025 and get 10% off their H-label gear The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts: Nick Schiffer Tyler Grace Podcast Produced By: Motif Media
There are few areas of the practice that I think are quite as “client-facing” as Family Law.This is not to say that clients take a back-seat when it comes to other kinds of legal matters, but it should come as no surprise to anyone - regardless of legal acumen - that when you're dealing with people's money AND family, communication can make or break a case. My guest this week knows this better than most.Larry Praeger is board certified as a Family Law Specialist, and has been a practicing attorney for nearly four and a half decades. His Dallas based practice focuses on family law, with a specialty in mediation, and professional licensing issues. For the past 30 years Larry has gained extensive experience in all aspects of Family Law, as well as preparing and defending mental health professionals in family law matters and helping them prepare for the litigation process. Having started his career as Assistant County Attorney in Bell Texas, he has been an author, speaker, and as of last year, Larry has added Professor to the growing list of titles.We discuss his tips for effective client communication, how the legal landscape has changed, and the many nuances of Family Law. Enjoy the show.
Tyler and Nick talk about the importance of formal subcontractor agreements—why you need them, how they protect all parties, and the hard lessons that led them to overhaul their systems. From handshake deals gone wrong to building trust through transparent work orders, this episode gives you the tools to avoid costly mistakes and elevate your professionalism. Whether you're a GC, a sub, or somewhere in between, if you're managing teams and trades, this one's for you. Show Notes: Subcontractor Engagement and Agreements (0:00) Sponsor Announcements and Product Promotions (1:52) Personal Stories and Boat Ownership (5:45) Subcontractor Vetting and Agreement Implementation (30:02) Pre-Construction and Subcontractor Strategies (48:44) Course Updates and Additional Resources (1:09:52) Video Version: https://youtu.be/ZTcQvwaPKuQ Partners: Andersen Windows Buildertrend Velux Harnish Workwear Use code H1025 and get 10% off their H-label gear The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts: Nick Schiffer Tyler Grace Podcast Produced By: Motif Media
Text us a pool question!In this episode of the Talking Pools podcast, hosts Steve and his co-host discuss their personal lives, including upcoming vacations and wedding plans. They delve into the challenges of client communication in the service industry, emphasizing the importance of setting expectations and maintaining open lines of communication. The conversation also touches on product development in the pool industry, highlighting the need for common sense and practical input from users. The episode concludes with insights on managing client relationships and the significance of being proactive in service delivery.takeawaysSteve shares his upcoming cruise to Fiji for his anniversary.Jury duty can be a tedious experience, as described by the co-host.Setting clear expectations with clients is crucial for service success.Communication with clients can prevent misunderstandings and service delays.Common sense is often lacking in corporate product development.Understanding the volume of a pool is essential for proper chemical treatment.The importance of having access keys for service technicians is emphasized.Product development should involve feedback from actual users.Maintaining open communication with clients can enhance service quality.Flexibility in scheduling can improve client satisfaction.Sound Bites"I had jury duty this past week.""We need to have a key to do our job.""You can't fix that because of protocol."Chapters00:00Introduction and Personal Updates04:25Jury Duty and Wedding Plans08:58Client Communication and Setting Precedents16:58Corporate Experiences and Product Development Challenges29:21The Challenges of Pool Equipment Design31:42Importance of Accurate Pool Calculations33:39User-Centric Product Development37:11Innovations in Pool Testing Equipment42:17Common Sense in Pool Service Operations47:09Communication and Client Expectations Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
In this episode, Nick and Tyler talk to Jamie Gasparovic about what it really means to lead a business — not just through craft, but through communication. Jamie opens up about the emotional stress that comes from reactive jobs, and how she transformed her process to build clarity and trust from day one. It's a conversation about setting expectations, building systems that actually support your team, and learning to lead by design — not by default. Show Notes: Introduction and Background of Jamie Gasparovic (0:00) Sponsorships and Personal Anecdotes (2:41) Pronunciation and Initial Conversation with Jamie (7:01) Business Operations and Client Management (14:56) Identity-Driven Design and Client Discovery (34:37) Challenges and Opportunities in the Design Industry (59:44) Business Evolution and Initial Challenges (1:07:21) Transitioning to Independent Work (1:11:17) Hiring the First Employee (1:14:39) Impact of Hiring on Business Operations (1:17:33) Pricing Strategies and Client Expectations (1:22:08) Managing Project Profitability (1:28:21) Future Plans and Business Growth (1:34:47) Personal Insights and Final Thoughts (1:36:50) Video Version: https://youtu.be/Y0Anev8O7ws Partners: Andersen Windows Buildertrend Velux Harnish Workwear Use code H1025 and get 10% off their H-label gear The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts: Nick Schiffer Tyler Grace Podcast Produced By: Motif Media
In this episode, Nick & Tyler talk about what it really takes to walk away from a project — and why it's sometimes the most responsible move a builder can make. They break down a real scenario where NS Builders stepped back during pre-construction, share the signs they couldn't ignore, and open up about the fear, second-guessing, and professionalism required to make the call. This one's about clarity, boundaries, and protecting both your team and your reputation. Show Notes: Reputation and Client Selection (0:00) Sponsors and Product Promotions (1:18) Client Communication and Project Challenges (4:46) Unrealistic Expectations and Project Management (11:53) Client Behavior and Professionalism (27:52) Owner-Supplied Materials and Project Management (38:21) Reputation and Future Business (47:37) VIdeo Version https://youtu.be/jXEt7T3BDn4 Partners: Andersen Windows Buildertrend Velux Harnish Workwear Use code H1025 and get 10% off their H-label gear The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts: Nick Schiffer Tyler Grace Podcast Produced By: Motif Media