Podcasts about client communication

Sponsors: ◦ Visit Buildertrend to schedule a demo ◦ Marvin Windows and Doors ◦ Sub-Zero Wolf Cove Showroom Phoenix ◦ CCS Registration Connect with Tyler Farrell: ◦ https://killowenco.com Connect with Brad Leavitt: Website | Instagram | Facebook | Houzz | Pinterest | YouTube

In this episode, Heather Robinson, a seasoned Google Ads specialist, shares her journey into freelancing, the importance of community, and valuable lessons from her biggest F ups in PPC. Discover practical advice on avoiding common mistakes, the role of honesty with clients, and how testing and transparency can build trust and success.Key Topics:Heather Robinson's freelancing journey since 2012The importance of community for freelancersA costly PPC F up involving overspendingThe significance of honesty with clientsThe role of testing and checklists in PPC managementImpact of AI tools and their current limitationsStrategies for managing client expectations and mistakesThe long-term perspective in PPC careersChapters00:00 Introduction to Heather Robinson02:54 The Journey to Freelancing05:56 The Importance of Community for Freelancers08:59 Learning from Mistakes: The F-Up Story12:03 Client Communication and Honesty15:09 Mistakes in PPC: Common Pitfalls17:54 AI in PPC: Opportunities and Challenges20:58 The Long Game in PPC24:09 Final Thoughts and Advice for FreelancersResourcesHeather Robinson on LinkedIn The Freelance Life on Substack Join us on ⁠⁠⁠⁠Slack⁠⁠⁠⁠Subscribe to our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Newsletter⁠⁠⁠⁠⁠⁠ Come to the next PPC Live

Get in Touch! Send us a message.Install day. 8:31 AM. Your phone buzzes.Your client has been texting since the crew arrived at seven — excited updates, a photo of the gutted kitchen, a thumbs-up emoji. But this one is different."Something looks off with the upper left corner. The doors look crooked? Is this normal? Should I be worried?"It's an overlay door before hinge adjustment. It always looks like that at this stage. You've seen it a hundred times. Completely normal.You type the explanation. Send. Three minutes later: "Okay but the gap on the right side looks bigger than the left? I'm trying not to panic but I'm panicking a little."Your client has never watched a kitchen installation before. She has no frame of reference for what "in progress" looks like — the open face frames, the doors that aren't flush, the hardware still in a bag on the floor. All of it looks unfinished. Because it is. That's what midway through looks like.Fielding each worry as it arrives doesn't fix the anxiety. It trains the client that texting you produces immediate attention. You'll spend the entire install day managing panic instead of anything else.In this episode, we walk through the Messy Middle message: the one text sent the night before that keeps your phone in your pocket all day.What you'll hear:Why reactive reassurance makes the problem worse, not betterThe thirty-second personalization that transforms a generic template into something that actually landsWhat happens when clients arrive at install day with a frame instead of silenceGet the AI Note-taking Guide → cabinetnotes.com

One of the frequent comments I get from Massage Therapists is that they would love to do more focused treatments that break down adhesions and really help the client achieve long-lasting pain relief, but their thumbs and hands can't handle all that work, so they rely more on instruments and cupping.The hard reality that they just haven't come to yet is that the reason their hands hurt so much is that they actually suck at manual therapy and need to focus on the cliché line of learning to work smarter, not harder.In this episode, I share 3 concepts about the application of manual therapy that saved my hands and allowed me to keep doing the important work of helping those in chronic pain, without beating my body up!--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

Most realtors sound like everyone else — and it's costing them clients every single day. Joanna Wiebe built a $30M business on client communication tips for realtors that actually work. Everything a realtor does every day is writing. Emails. Texts. Listing descriptions. Offer letters. Your bio. Your website headline. Your Instagram profile. And yet almost nobody in real estate was ever trained in the art and science of using words that actually get clients to say yes. That changes today. Tom Ferry sits down with Joanna Wiebe — the woman who coined the term "conversion copywriting" and built a $30 million business helping brands communicate better — to unpack the client communication tips every realtor needs right now. Here is what you will learn: • Why your homepage headline is almost certainly wrong — and the one fix that changes everything • How to write a realtor bio that makes clients feel understood instead of sold to • The voice of customer method — how to use your clients' own words to attract more clients • The Instagram bio formula every realtor should be using: "I help [blank] do [blank]" • Problem-Agitation-Solution vs Desire-Obstacle-Solution — which framework to use and when • Why AI produces generic copy — and what to do instead to stand out • The rehab center headline that got 400% more clicks and 20% more signups overnight • How one word change made people 4.6x more likely to act — and what that means for your listings "Value and differentiation are at the heart and soul of all marketing, all copywriting, all advertising." — Joanna Wiebe If you are a realtor who feels invisible online, sounds like every other agent, or just wants more clients to call back — this episode is for you. Get Joanna's Book: The Copy Selling System: https://copysellingsystem.com Follow Joanna Wiebe on Instagram for daily copywriting tips Tom Ferry Success Summit: https://www.tomferry.com/success Free Tools & Playbooks: https://www.tomferry.com/tools #TomFerry #ClientCommunicationTips #RealtorTips #JoannaWiebe #RealEstateMarketing

Recently, I have been seeing some Massage Therapists I follow on social media announce that they are closing their practices after years in business.Most of their goodbye messages were heartfelt, and it sucks to see them unable to stay open.Something that I did notice in several of their announcements was that one of the main reasons they needed to close was due to the economy.I try my best to not be too negative, but the whole economy thing isn't going to get better anytime soon, but there is a tremendous opportunity to not only survive the tough times, but actually thrive through it all!In this episode, I share first how to survive the economic downturns so you can stay open, but more importantly, how you can leverage it all to thrive going forward! --------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

Sponsors: ◦ Visit Buildertrend to schedule a demo ◦ Marvin Windows and Doors ◦ Sub-Zero Wolf Cove Showroom Phoenix ◦ CCS Registration Connect with Daniel Preston:  ◦ https://deercreekcustomhomes.ca  ◦ https://www.instagram.com/daniel_built Connect with Brad Leavitt: Website | Instagram | Facebook | Houzz | Pinterest | YouTube

Send me a derm question or story through text or voicemail!Client communication can make or break even the best dermatology treatment plan...In this episode of The Derm Vet Podcast, I answer a listener's question about improving cytology skills in veterinary practice before diving into one of the most valuable communication frameworks I've found for challenging client interactions: The 5 E's.Whether you're discussing chronic allergies, recurrent skin infections, or complex treatment plans, frustrated clients are inevitable. The key is knowing how to navigate those conversations with confidence!Watch The Episode: https://www.youtube.com/@thedermvet3932Follow The Derm Vet Podcast: https://www.instagram.com/thedermvetpod/Follow Me: https://www.instagram.com/thedermvet/Timestamps00:00 Intro01:14 Itch Inquiry03:10 The 5 E's in Dealing with Frustrated Clients03:40 Empathize with the Client05:47 Expectations07:08 Expense08:14 Effort10:23 Encouragement12:18 Summary/Outro 

How can recruiters cut through the noise in an increasingly crowded communication landscape? Kortney Harmon sits down with Erich Hugunin from Ringover to discuss what's changing in candidate and client engagement—and why the firms that adapt fastest will gain a competitive advantage.Drawing on nearly two decades of experience in communication technology, Erich shares why traditional outreach methods are losing effectiveness, how top-performing recruiters are embracing an "all-bound" communication strategy, and where AI can create meaningful efficiencies without sacrificing the human relationships that drive successful placements. From reducing ghosting and improving technology adoption to leveraging conversation intelligence for coaching and performance, he offers practical insights for firms navigating today's rapidly evolving market.Discover how leading recruiting firms are using communication, data, and AI to build stronger relationships—and better results.________________Follow Erich Hugunin on LinkedIn: LinkedIn | ErichFollow Crelate on LinkedIn: CrelateWant to learn more about Crelate? Book a demo hereSubscribe to our newsletter: The Full Desk Experience

I recently had some Massage Therapists in my office for shadowing and training, and they watched me conduct a functional evaluation and present the client with a full treatment plan.Right before I went over all the costs of the treatment plan with the client, I let them know that I do offer a full money-back guarantee on all my treatments, which led to numerous questions afterwards from the providers shadowing me.I decided to make a full episode covering why I offer the full guarantee, how I implement it, and how many times I had to give clients their money back!--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

Get in Touch! Send us a message.Six weeks ago, you did everything right. Contract signed, deposit cleared, order placed. Somewhere in a factory in the Midwest, cabinet boxes are being built to the exact specs you and your client spent four months finalizing.You know that. The factory knows that.Your client does not. Or more accurately — they know it in their head. But in their gut, all they have is silence. And silence, after the largest purchase they've made in years, feels a lot like abandonment.The texts started around week three. "Any updates?" "Just checking in!" "Should we have heard something by now?" Each one friendly. Each one carrying the same unspoken question: did you take our money and disappear?In your world, silence is the sound of things going right. In their world, it's a twelve-week void — sitting in the kitchen they hate, staring at walls they're about to replace, with nothing to do but imagine what might be going wrong.In this episode, we walk through automated empathy: how to use the intake transcript to build personalized touch-point messages that keep clients confident through the wait — without writing a single one from scratch.What you'll hear:Why "no news is good news" is a relief to you and a slow panic for your clientThe exact AI prompt that turns an intake transcript into four personalized production updatesHow to make a client feel remembered without adding anything to your plateGet the AI Note-taking Guide → cabinetnotes.com

In this episode, I explain why there are many potential new clients out there who can definitely afford your treatments; they don't have enough time to come into the office for a long session.--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

Get in Touch! Send us a message.The meeting went great. New construction, open concept, mixed materials. Navy island, warm wood tones, and very specific hardware: long, linear, brushed nickel pulls. Not round. They mentioned the round knobs three separate times in a way that made it clear they had feelings about it.You walked them out feeling genuinely good about this one. Then you went to the back office to hand it off.Twenty minutes. You covered the layout, the finishes, the lead times. Hardware: "Brushed nickel pulls. Long, linear. Specific aesthetic." And you moved on.Three weeks later the order comes through for review.Amerock round knobs. Oil-rubbed bronze.Nobody made this mistake on purpose. But every time information passes from one person to another, it degrades. You knew exactly what the clients meant. By the time you summarized it, some of the texture was gone. By the time your PM ordered from your summary, more was gone. By the time it reached the supplier — bronze and round.The issue isn't that your process is broken. It's that you became the filter. And when you're the filter, you're also the bottleneck, the single point of failure, and the person stuck in every handoff to keep information intact.In this episode, we talk about raw data transfer — and what changes when your team hears the client's actual words instead of your summary of them.What you'll hear:Why the telephone game costs you reorders, restock fees, and client trustHow sharing the transcript instead of the summary removes you as the single point of failureWhat happens to your team over time when they access the source directlyGet the AI Note-taking Guide → cabinetnotes.com

In this episode, I answer a question from a massage therapist who is having trouble with a client who wants them to fix multiple problems in a single session but is unwilling to book a longer treatment time.The question came from Nick from Texas, who is in year 11 in practice and focuses on helping people who are injured and in pain.The question was…“ I have had several clients over the years who have come to me with a laundry list of problems and want me to work on everything in one single treatment session.Recently, I have been working with a client who wants me to do 4 to 5 problem areas per session, and when I told him it would be best to book a longer session, either a 90-minute or 120 minute session, he said all he could afford right now is the 60 minute session.I am finding myself getting frustrated when working on them because I'm working too fast and trying to get through everything to appease them, which is making me not want to work with them anymore.How do I get my client to let me focus on 1 or 2 problem areas per session, instead of feeling like I'm working on everything?--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

See what the team at The Successful Bookkeeper has on right now → AI is moving fast, and the bookkeeping profession is squarely in its path — but not in the way most people fear. In this episode, Michael Palmer sits down with AI strategist and educator Benjamin Tasker to talk about what the shift actually looks like on the ground, which skills will separate bookkeepers who thrive from those who stall, and how to start building your own AI system without a data science degree. Chapters [00:00] Welcome and Ben's Background [03:15] From Data Science to AI Education [08:00] AI's Real Impact on Bookkeeping [12:00] Human Judgment as the Key Check [15:30] Skills That Separate Thriving Bookkeepers [21:00] Data, Systems, and AI Strategy [25:00] Opportunities to Move Up the Value Chain [29:00] First Steps for Integrating AI [32:00] Client Expectations and Transparency [35:00] Fear, Mindset, and Where to Find Ben AI Will Elevate Bookkeeping, Not Replace It Ben is direct about the headline fear: bookkeepers are not going away. "AI will help elevate what a bookkeeper does," he says. The repetitive work — transaction coding, receipt capture, anomaly detection, drafting reports — gets absorbed by AI, which frees up the bookkeeper to move from data entry to data judgment. Think less time in the books and more time coaching clients on their financial pain points. AICPA and Intuit both point in the same direction: the future of the role looks a lot more like analytics and advisory than data input. The Two Skill Lanes Every Bookkeeper Should Know Ben references the World Economic Forum's skills taxonomy, which divides skills into two tracks. AI skills — analytical thinking, systems thinking, coding — pay a premium today, but AI will eventually encroach on those. Human skills — communication, empathy, leadership — are undervalued right now but will command a premium as AI can only mimic, never genuinely replace, them. "AI can put on a facade of empathy and compassion, but it really can't have it because it's robotic." For bookkeepers, the practical focus areas are AI supervision (checking outputs rigorously), advisory thinking, digital and data fluency, and transparent client communication. The Human in the Loop Is Not Optional Ben's background in healthcare data — building algorithms to predict sepsis risk from bedside monitors — gives him a sharp view on why human validation matters. A small data error that goes unchecked can cascade into a much larger problem. "A mistake, especially for a small business owner, could cost tens of thousands of dollars." Bookkeepers already understand this: the work is either right or it isn't. That precision mindset is exactly what responsible AI use demands, and it is a genuine competitive advantage for practitioners who carry it into their AI workflows. Data Is the Oil — Build a System, Not Just a Stack of Tools One of Ben's clearest points: buying an AI tool is not an AI strategy. The framework he outlines is straightforward — start with your data (client records, call transcripts, templates, Google Sheets), run it through a system you build and control, apply AI to it, then validate and iterate. "Just because you buy an AI tool doesn't mean you have an AI strategy or even an AI business." He encourages bookkeepers to build their own processing systems rather than relying entirely on third-party integrations that can change without warning. Start small — something as simple as having AI draft follow-up emails from call transcripts is a low-risk, high-value first step. Practical First Steps and Client Communication For bookkeepers ready to start, Ben's advice is to pick a low-stakes problem, solve it, and let that build confidence. Use AI to profile prospective clients from call transcripts, automate follow-up reminders, or create a client-facing dashboard from existing data. On the client side, transparency is non-negotiable: communicate that you are using AI, explain how it benefits them, and teach them how to give better inputs so they get better outputs. "By providing inputs and encouraging your customers to use AI to show them the benefits of it, they're going to become less resistant over time." That kind of teaching deepens the client relationship well beyond what traditional bookkeeping alone can offer. Links Mentioned Ben Tasker AI: bentaskerai.com Ben Tasker on LinkedIn World Economic Forum Skills Taxonomy (AI skills and human skills tracks) The Successful Bookkeeper Pure Bookkeeping About the Guest Benjamin Tasker is an AI strategist, educator, and speaker with over 10 years of experience in data science and artificial intelligence. His background spans healthcare predictive analytics, higher education, and enterprise AI strategy. Today he helps entrepreneurs and large organizations build the skills and systems they need to navigate the AI revolution. You can find his prompting frameworks, podcast appearances, and upcoming events at bentaskerai.com. About the hostMichael PalmerMichael Palmer is the host of The Successful Bookkeeper podcast and co-founder of Pure Bookkeeping and The Successful Bookkeeper. He started this work because of his father — a brilliant electrical contractor who worked twice as hard as he should have had to, because nobody on the financial side was in his corner. That gap is what The Successful Bookkeeper exists to close. His view: bookkeepers are the most undervalued force in small business — and every bookkeeper who builds a real business changes two families: theirs, and their clients'.

I see Massage Therapists on social media sharing and talking about how their practice is fully booked, and they aren't taking on any new clients, which I know came from years of hard work and dedication, but what if getting to the point of a closed practice is one of the most selfish things you can do as a provider?I share my perspectives on all of that in this episode!--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

In this episode, I answer a question from a Medical Massage Therapist in Georgia who is trying to decide whether to start accepting insurance in their practice.The question came from Scott from Georgia, who is in year 7 in practice and has advanced training in Medical Massage and focuses on helping people who are injured and in pain.The question was…“I got my Medical Massage certification this year in hopes of helping me stand out from other providers in my area and get more clients who want more than just the traditional relaxation type of massage.I'm finding that once I started marketing myself as a Medical Massage provider, I got more potential clients reaching out and asking if I took their insurance.When I told them I didn't at the current time, they didn't even want to come in to see me.I don't want to lose out on potential clients because of cost, but I also know the insurance process can be a big hassle.Do you think it is worth it for me to start taking insurance, and do you think it will help grow my practice?”--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

In this episode, I decided to do a bit of a rant from a moronic conversation I had with a massage therapist this past week, when I asked them what treatment method they preferred to use most that produced the best results for their clients, and they responded with a two-page list of everything they do and try on their clients.The worst part was that this provider couldn't figure out why they weren't getting any lasting results.--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

In this episode of the Econ Dev Show, Dane Carlson talks with Mark Williams, founder of Strategic Development Group and author of Corporate Site Selection and Economic Development: A 35 Year Perspective, about what really happens behind the scenes in site selection. Mark shares lessons from working in state government, building a consulting firm, advising corporate clients, and writing a book that has become both a teaching tool and a business development asset. The conversation covers why economic developers and companies often misunderstand each other, why listening matters more than overloading prospects with information, how time quietly kills deals, what clients really want from consultants and communities, and how technology, AI, virtual meetings, and generational change are reshaping the field without replacing the need for judgment, trust, and walking the site. Like this show? Please leave us a review here — even one sentence helps! Special Guests: Dr. Glenn Athey and Mark Williams.

What you'll learn in this episode: ● The difference between internal and external pain—and why internal pain drives decisions ● How to proactively guide clients before emotional triggers take over ● Why “teaching to sell” creates predictable trust and long-term success ● How to frame financial fears in a way that builds confidence ● The key questions to ask that prevent last-minute deal collapse

In this episode, I answer a question from a Massage Therapist in Missouri who wants to switch over to a shorter treatment session that focuses on helping chronic pain, but is having trouble getting their current clients to be open to a shorter treatment time.The question was…“I have been watching your content for a few years, and it makes perfect sense to me that doing a shorter treatment time is more effective for those in chronic pain, and I am all in on working to shorten my session times in my clinic.The problem I am running into is that a majority of my current clients have been doing longer 90-minute sessions, and when I brought up the idea of a shorter session, they didn't like that one bit and had no desire to change.I know the shorter treatments are the best way to get results for chronic pain sufferers, but how do I help to convince my current clients that I can get better results in less time?”--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

Watch the YouTube version of this episode HEREAtlanta family law attorney Regina Edwards has been flat-fee for 15 years in one of the toughest practice areas: contested family litigation. In this episode, she breaks down how she uses automation, tight client selection, and a no‑phone policy to protect her time, deliver better results, and actually enjoy practicing law again.You'll hear how she intentionally stretches out her intake process to filter out “lava and piranha” clients, why she signs most divorces without doing a traditional consult, and how she trains her team to sell the process instead of selling access to her. Regina walks through her tech stack (Lawmatics, Pipefile, Motion.io, Airtable, portals, and more) and shows how she uses guides, portals, and automated updates to keep clients informed while dramatically cutting down on interruptions.If you've ever wondered whether flat fees can work in high‑conflict family law, or how to build a practice that supports vacations, boundaries, and deep work, this episode gives you a complete playbook you can start adapting today.Timestamps00:00 – You Don't Have To Bill Hourly ForeverRegina's story, 15 years of flat‑fee family law, and the “Lawyer on the Beach” mindset.02:00 – Stop Letting ‘Lava Clients' In The DoorBuilding a clear client avatar and stretching intake to filter out bad‑fit, high‑drama cases.05:10 – Flat Fees Only Work With RulesPaperless‑only firm, payment expectations, and why the team (not Regina) runs the intake machine.07:40 – Write The Rules Before Clients DoCommunication policy, no desk phone, redefining emergencies, and using autoresponders to hold boundaries.10:30 – One Guide, A Thousand Fewer QuestionsThe tinyURL client guide that covers timelines, portals, mediation, discovery, and vacation expectations.12:40 – Make Discovery Suck Less For EveryoneUsing Pipefile, reminders, and organized folders so clients actually finish discovery on time.15:40 – Turn Your Case File Into A Client PortalMotion.io + Airtable + Google Drive powering automated updates, status views, and task lists.18:20 – Build A Business You Still LoveHer tech stack, Profit First, value pricing, lifestyle design books, and why she still enjoys practicing law.Connect with Regina:Website Instagram Facebook Resources:Join the Guild MembershipSubscribe to the Maximum Lawyer Youtube ChannelFollow us on InstagramJoin the Facebook GroupFollow the Facebook PageFollow us on LinkedIn

In this episode, I issue some caution on outsourcing your marketing and social media management to an agency that will more than likely be a giant waste of money for you, which I know from firsthand experiences myself, and essentially wasting well over 50k!--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

Are you making the most of ChatGPT… or missing the details that make it truly powerful? Discover how to turn difficult client emails into clear, confident responses using simple prompt tweaks. Learn why AI “hallucinates”—and how one lawyer's costly mistake proves you must stay in control.  See how the right tone, structure, and context can transform generic replies into professional, empathetic communication. Short prompts. Better results. Huge time savings. And yes… even a touch of humour (when it's appropriate). The latest episode of the Value Pricing Podcast is now available: Mastering Client Communication: Enhancing Email Responses with ChatGPT In today's episode you will learn: Why ChatGPT is transforming accounting faster than anything before The hidden risks of AI, including hallucinations and false outputs How to craft better prompts for clearer, stronger email responses The power of tone, style, and context in client communication Practical ways to handle difficult client emails with confidence How to save time while improving quality using AI tools Don't miss out on discovering how to save time, avoid costly AI mistakes, and transform the way you communicate with clients. Listen now! 

In this episode, I answer a question from a massage therapist in Pennsylvania about why I never take on a client in acute pain who is trying to find relief as soon as possible.The question came from a Massage Therapist named Charles from Pennsylvania, who is in year 10 in practice, where he focuses on injury and pain treatments.The question was…“ I have a pretty steady and busy practice, and most of my new clientele comes from referrals from other clients. I do love helping people who are in pain. One area I struggle with is trying so hard to accommodate someone who is in acute pain and wants to get in as soon as possible, and is also a referral from an existing client.I have found that even when I bend over backwards to add them onto an already full schedule, when I explain to them that they need to do more follow-up work, they just tell me they will call me back when it gets bad again.I am glad I can help them, but my goal is to support them long-term rather than just responding when things get really bad and assuming I can get them in right away.I saw a video where you said you never treat a client who hasn't been in pain for at least 6 months. How do you say no to people who just started having pain without upsetting them?”--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

In this episode, we dive into the future of client communication for financial advisors. Tom Fields shares how combining technology, AI, and a client-first mindset can transform the advisory experience through a white-labeled app. From streamlining workflows to keeping clients genuinely engaged, this conversation is packed with actionable insights for advisors ready to elevate their practice.What you'll learn in this episode:How to centralize client communication and provide a seamless experience through a white-labeled app.Ways to leverage AI, data, and secure delivery to automate follow-ups and action items.Strategies to reduce friction for clients and advisory teams, increasing efficiency without losing authenticity.Techniques to boost client referrals and engagement by making it easy for clients to take action.By the end of this episode, advisors will understand how to combine technology and human touch to improve client relationships, streamline operations, and stay top-of-mind with the clients who matter most.Register for the Show & Tell HERE! Learn more about Fynancial HERE!Follow Tom on LinkedIn HERE!Check out The First 100 Days Course: The Advisor's Blueprint for a Remarkable Client Experience HERE!Learn more about Asset-Map financial planning software HERE! Learn more about our sponsor Beemo Automation HERE!   Check out the Efficient Advisor YouTube Channel HERE!Connect with Libby on LinkedIn HERE!Successful businesses don't get built alone. You need community! You need collaboration! Join us in The Efficient Advisor Community on Facebook.

In this weeks episode we go behind the scenes of hair colour innovation in a podcast partnership with Wella Professionals UKI. We're joined by James Earnshaw (Global Wella Professionals Ambassador) and Jordanna Cobella (award-winning salon owner and Wella Colour and Trends Ambassador) and together they'll be breaking down what really happens when hairdressers help shape professional hair products. They'll be talking BlondorPlex developments, Ultimate Colour, and the real-world feedback that changes formulas, speeds up services, and improves consistency behind the chair. You'll hear how to translate “new tech” into simple client language, protect your results between visits, and position professional products without awkward selling. If you want stronger blonding outcomes, cleaner toning workflows, and a smarter way to explain fade, maintenance, and pricing—this episode is packed with practical takeaways you can use in the salon straight away. Hit play and enjoy!     Chapters 3:08: Behind the Scenes with Wella Professionals 3:16: Insights from R&D Development 6:32: Collaboration for Product Innovation 9:38: Creating Unique Toner Shades 18:45: Bridging Science and Hairdressing 21:42: The Importance of Client Communication 22:54: Packaging and Pricing Strategies 25:25: Understanding Color Longevity 28:29: The Evolution of Hairdressing Careers     Resources from todays episode: FOR MORE ON BLONDORPLEX CLICK HERE FOR MORE ON ULTIMATE COLOR CLICK HERE VISIT WELLA STORE HERE WELLA EDUCATION CLICK HERE CONNECT WITH WELLA PROFESSIONALS UKI ON INSTAGRAM @WELLAPROFESSIONALSUKI FOLLOW WELLA PROFESSIONALS UKI ON TIKTOK @HOUSEOFWELLAUKI WATCH THE PODCAST INTERVIEW ON YOUTUBE HERE @HOWTOCUTIT CONNECT WITH HOW TO CUT IT ON INSTAGRAM @HOWTOCUTIT FOLLOW HOW TO CUT IT ON TIKTOK @HOWTOCUTIT      

Sponsors: ◦ Visit Buildertrend to schedule a demo ◦ Marvin Windows and Doors ◦ Sub-Zero Wolf Cove Showroom Phoenix Connect with Nathan Spearing:  ◦ https://www.bluecollaros.com  ◦ https://www.instagram.com/bluecollaros  ◦ https://www.skool.com/bluecollaros-8198/about Connect with Brad Leavitt: Website | Instagram | Facebook | Houzz | Pinterest | YouTube

Most graphic designers think their biggest problem is bad clients, low budgets, or too much competition.But the real issue is much harder to admit.They struggle with client communication.Instead of leading conversations, asking better questions, and building real relationships, many designers hide behind emails, messages, and project tools. It feels safer. It feels more efficient. But it quietly kills trust, slows down projects, and costs real opportunities.In this episode of The Angry Designer Podcast, we break down why avoiding phone calls and real conversations is holding graphic designers back and what you need to do to fix it.This is not about becoming more talkative. This is about becoming more effective, more confident, and more valuable to your clients.In this episode, you'll discover: Why graphic designers who avoid client communication stay stuck as order takers  How poor communication skills impact your reputation, income, and career growth  How to build confidence, lead client conversations, and unlock bigger opportunities If you want to grow your design career, attract better clients, and be taken seriously as a graphic designer, this is the skill you can't afford to ignore.Stay Angry our Friends –––––––––––Join Anger Management for Designers Newsletter at https://tinyurl.com/mr4bb4j3Want to see more?  See uncut episodes on our YouTube channel at youtube.com/theangrydesigner Read our blog posts on our website TheAngryDesigner.comJoin in the conversation on our Instagram Instagram.com/TheAngryDesignerPodcast

In this episode, Adam D'Agostino, MBA, director of the equestrian program at Alfred University, in New York, shares his top tips for effective client communication. He explains how he sets boundaries with clients, works through problems without confrontation, and how he handles social media within his business.GUESTS AND LINKS - EPISODE 45:Host: Hailey Pfeffer (Kerstetter)Guest: Adam D'Agostino, MBA, Director of the Equestrian Program at Alfred University, in New YorkPlease visit our sponsors, who makes all this possible: Ask TheHorse Live, USRider Equestrian

Get in Touch! Send us a message.It's Sunday night. You're at the dinner table. Your pocket buzzes.You already know before you look.You text back immediately — full response, problem solved. Not because you wanted to. Not because it was urgent. Because somewhere underneath that response was a fear you probably didn't even recognize: if I don't answer right now, they'll think I don't care.That's not dedication. That's insecurity-driven availability.You're not replying because you know everything is handled. You're replying because the only proof you have that nothing was missed lives in your head — and your head has been a little unreliable lately. The Sunday text isn't a client problem. It's a confidence problem. And you can't confidence your way out of it by answering faster.In this episode, we name the Yes Addiction — and show you what searchable confidence actually looks like.What you'll hear:Why availability becomes a substitute for certainty — and how that trap worksThe 15-second move that lets you put the phone face-down and finish dinnerHow a documented system stops the Sunday texts without you ever saying a wordGet the AI Note-taking Guide → cabinetnotes.comAI Meeting Notes: Save 1 hour of follow-up for every meeting hour & build massive client trust through documented accuracy.

In this episode, I hit you with a real talk that if you can truly help solve someone's problem, you have a duty and obligation to sell to them and should never feel pushy or sleazy.--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

What if automation didn't make your client experience feel colder, but actually made it feel more personal? In this episode, I'm sitting down with Ina Jalil, a pet photographer who specializes in high-touch, full-service photography for dog lovers. When Ina joined my Email Like You Mean It live sprint, it became clear almost immediately that her business was the perfect example of something so many photographers wrestle with: how do you automate communication when your process is deeply personal, intentional, and customized?Ina walks us through how she built an in-person consultation model for her pet photography business, why that shift improved both client understanding and sales, and how email still plays a critical role in keeping clients engaged between touch points. We also talk about the “messy middle” of the client journey, the silent gaps that hurt momentum, and why even seasoned photographers need to revisit their workflows from time to time.Find It Quickly01:49 - Meet Ina02:50 - Why In Person Consults08:52 - Scheduling and Studio Sales11:43 - Email Automation Role14:09 - Filling the Messy Middle19:31 - Custom Templates That Feel Personal22:03 - VA Workflows and CRM Notes26:15 - Post Session Education and Sales35:45 - Sprint Results and Three PsMentioned in this EpisodeHow to Transform Your Pet Photography Client Experience with Colie JamesEmail Like You Mean ItConnect with InaWebsite: inajphotography.comEducation: inajphotography.com/for-photographers Skool community: Pet Photographers CollectiveInstagram: @inajphotographyInstagram: @inaj.thepetphotoceo Podcast: The Pet Photographer's Journal

Chloe Stockton shares her journey in paid search, a major mistake during Black Friday 2019, and lessons learned about automation, AI, and account management. This episode offers practical advice for PPC professionals to avoid common pitfalls and improve strategies.Topics:Common PPC mistakes and how to avoid themThe importance of scheduling and labeling in campaignsUsing AI and automation effectively in PPCHandling client communication and transparencyLessons learned from a Black Friday campaign mishapChapters00:00 Introduction to PPC Live Podcast03:47 Chloe's Journey in Paid Search06:51 The Cyber Monday Mistake09:36 Client Communication and Accountability12:21 Lessons Learned and Process Improvements15:08 Support from Management and Moving Forward17:16 Embracing Mistakes in PPC Management20:18 Common Client Mistakes and Quick Wins25:27 Leveraging AI in PPC Strategies30:05 The Evolution of PPC: From Manual to Automated31:29 The Future of PPC: Insights and Reflections34:37 Outro.mp3Go to PPC Live for ⁠⁠early bird ticket sale⁠⁠Join us on ⁠⁠⁠Slack⁠⁠⁠Subscribe to our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Newsletter⁠⁠⁠⁠⁠

Get in Touch! Send us a message.It's 2:14 in the morning. The house is quiet. And you are wide awake — not because of a noise, but because of a question that won't let you go.Did I order the sink base for the Johnson job?You've been doing this for 30 years. But right now, without proof, you feel like a complete amateur.That's not anxiety. That's not age. That's a system that was never designed to hold this much data.A custom kitchen has 400–600 individual decisions in it. You've been using your brain as the only backup — and lying awake at 2 AM terrified one of the drawers is stuck. In this episode, we break down why that happens and the simple recording habit that finally lets you sleep.What you'll hear:Why "pretty sure" isn't a system — and why it's costing you sleepThe real reason your brain won't let go at the end of the dayHow one 30-second habit means you're asleep in 30 seconds insteadGet the AI Note-taking Guide → cabinetnotes.comAI Meeting Notes: Save 1 hour of follow-up for every meeting hour & build massive client trust through documented accuracy.

In this episode, I answer a question from a massage therapist from Washington who is struggling with trying to stop treating a client in their practice that never listens to advice on how to get better and blames them for still being in pain.A question came from a Massage Therapist in Washington who has been in practice since 2018 and specializes in working with clients who are injured and in pain.The question was:“ I have been working with a client for the past 6 months who has some significant neck and shoulder pain. They also work out 6 days a week, doing some pretty intense CrossFit-style workouts, and, when we first started treatment, they told me that being fit and working out is the most important part of their lives. Every time we seem to make some progress, they decide to push themselves and undo all the work we did with some crazy workout. When I try to tell them they should cut back on the workouts to let it heal, they just tell me that it isn't possible. Even worse, when they do get a flare-up, they blame it on the treatment I did and say I must have been too aggressive with it, because the workouts are not a problem.I dread seeing this person on my schedule, and they've become such a pain that I want to be done with them. The problem is they come from a local gym where I get a good amount of my clients from, and I am worried that if I fire them from the practice, they will talk badly about me to my other clients.How do I get rid of this person, while still seeming like I'm not being the bad guy here?”--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

In this episode, I discuss the importance of being a truth teller to your clients, which produces better results for them and gains you the highest level of respect!--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

In this episode, I answer a question from a Massage Therapist from Pennsylvania who is struggling in trying to stand out from other providers in their area and not get lumped into a general label of being just like all Massage Therapists.--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

In this episode, I hit you with a real talk on the reality that if you can help fix a client's pain in 20 minutes, that might take another provider at least 60 minutes, that you are, in fact, 3 times more valuable and should charge accordingly!--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

In this episode of Working Class Audio, Matt welcomes mixing engineer, producer and composerJade Alysse Berry, whose path to mixing was sparked by a life‑changing health event and a deep love for music. Jade shares practical insights on creativity, collaboration, and setting clear boundaries with clients.In This Episode, We Discuss:How a health crisis redirected Jade's career toward audio engineeringChallenges and politics of the music industryCollaborative dynamics with partner Bob Horn The creative process of mixingSetting boundariesUnderstanding client expectationsEffective communicationLinks and Show Notes:Jade on InstagramMatt's Rant: The Home StudioCredits:Guest: Jade Alysse BerryHost/Engineer/Producer: Matt BoudreauWCA Theme Music: Cliff TruesdellThe Voice: Chuck Smith

In this episode, I got a chance to talk to a massage therapist from Connecticut who is struggling to attract higher-quality and better-paying clients despite having over one-hundred five-star reviews and trying several forms of marketing.It's a longer episode, but filled with a ton of practical ideas and strategies that you can also implement into your practice.I hope you learn something new and enjoy the show!--------We just launched our new, free soft tissue injury evaluation and treatment training, The Peak Injury Treatment Method.It is the first step in learning how to cut your treatment times in half and easily double your income so you can avoid burnout and help more people get out of pain!If you want to download the training for free, with no strings attached, just click the link below ⬇️⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click Here To Download Free Training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Please consider joining our 'Soft Tissue Treatment Revolution' community on Facebook, where it's much easier to engage as a group. It's an awesome group on Facebook, covering topics in Injury Evaluation, Treatment, Client Communication, Practice Marketing, Increasing Sales, Scaling Business, and a few other topics of interest in the Soft Tissue Injury Space.As always if you want to be part of the soft tissue revolution here's what you need to do:1. Visit our Facebook Group Page by clicking here

Sponsors:◦ Visit Buildertrend to get a 60-day money-back guarantee on your Buildertrend account◦ Marvin Windows and Doors◦ Sub-Zero Wolf Cove Showroom PhoenixConnect with Scott Jaffa:◦ https://www.jaffagroup.com Connect with Brad Leavitt:Website | Instagram | Facebook | Houzz | Pinterest | YouTube

In this episode, Trent sits down with Lauren for a candid conversation about what it really takes to build a sustainable and fulfilling career in interior and architectural photography. From breaking into the industry to navigating client relationships, creative burnout, and the emotional side of making a living as a photographer, they dig into both the craft and the psychology behind the work.  About Lauren Andersen Lauren Andersen is the founder and creative director of S•E•N Creative, a boutique creative agency specializing in capturing stunning interior and architectural visual assets. As creative director and the team's strategic cheerleader, Lauren brings a distinctive vision to each project. With a sharp eye for detail, she uncovers insights into every design, product, and architectural feature, ensuring that each image—whether still or moving—tells its own compelling story. Lauren's leadership and creative approach are key to S•E•N Creative's success and its strong industry reputation.  With a background in fine art, an easygoing demeanor, and over a decade of experience in interiors, Lauren attracts clients seeking a personal touch. She understands the challenges clients face and helps them save time and money by solving problems quickly and efficiently. Today, Lauren and her team at S•E•N Creative offer a comprehensive range of services, including photography, video, graphic design, styling, and public relations. This unique combination enables them to provide clients with a complete, holistic creative experience.  More from Lauren:  Website: https://www.sencreativeco.com  Instagram: https://www.instagram.com/sencreativeco/  YouTube: https://www.youtube.com/@sencreativeco/  More from us:  Website: www.adppodcast.com  Instagram: http://instagram.com/adppod_

In this episode, I share a huge mistake I made early on in my career when trying to successfully treat injuries and chronic pain, of looking for the one type of treatment and one structure causing all the dysfunction and pain presentation.⁣⁣

In this episode of Remodelers on the Rise, Kyle sits down with Isaiah Milton of Primetime Remodels to talk about what happens after you have the basics of your business figured out. What does business look like when the projects are running smoothly and the business is successful, but the excitement feels different? Isaiah and Kyle explore shifting motivations, quieter confidence, and how to rediscover purpose beyond the initial wins! ----- JobTread helps remodelers bring estimating, scheduling, job costing, and invoicing into one connected system, so they can clearly see where jobs stand and what's actually profitable. We've watched members move from guessing to confidently knowing their numbers, which leads to better pricing, planning, and leadership. If you're ready for better systems and better decisions, learn more at jobtread.com. ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! Takeaways Implementing JobTread brings clarity to business operations. Rebranding can create a more enjoyable business experience. Effective communication is key to client satisfaction. Finding your 'why' can lead to a more fulfilling business. Success can shift from financial goals to personal fulfillment. Building a team with shared values enhances business culture. Journaling moments of joy can improve perspective. Recognizing the evolution of your business goals is essential. Small wins can provide significant motivation. Creating a positive work environment benefits everyone involved. ----- Chapters 00:00 The Birth of Primetime Remodels 04:04 Isaiah's Journey in Remodeling 06:59 Finding Purpose in Business 09:43 The Importance of Client Communication 12:58 Shifting Focus: From Survival to Purpose 16:00 Finding Joy in the Process 18:49 Building Meaningful Client Relationships 25:48 Evolving Business Motivations 31:45 Defining Your Company's Why 33:46 Building a Legacy Through Team Development 39:43 Adapting Your Why as Business Changes 44:48 Finding Fulfillment in Business Growth

Send us a textThis week, we weren't planning on recording an episode about leadership.We were dealing with a flooded salon, a burst pipe, a snowstorm, a displaced team, and the reality that our entire space would be shut down for weeks. And in the middle of it all, we were reminded of something we talk about often: leadership isn't tested when things are easy. It's tested when everything goes wrong.In this episode, we walk you through exactly what happened when our salon flooded, how we handled the first few hours, how we communicated with our team and our clients, and how our systems, relationships, and culture allowed us to keep serving people even when our building was unusable.We also discuss stress, decision-making under pressure, dividing roles as leaders, why honesty and calm matter more than perfect answers, and how strong culture isn't something you say; it shows up when your business is under real strain.Your business should serve you, so that you can serve others. And when a crisis hits, your leadership becomes the structure your people lean on.Key TakeawaysLeadership isn't proven when things are calm; it's proven in crisis.There is no “business side” and “creative side.” Leadership, culture, and systems touch everything.The first job in any crisis is safety and clarity, not blame.Dividing leadership roles enables problems to be solved more quickly.Strong systems make your business portable.Calm, honest communication builds trust even when answers aren't available yet.Over-promising creates future damage.Relationships with vendors and partners matter long before you need them.Culture shows up when your team is uncomfortable, scared, and stretched.Your people don't need certainty — they need steady leadership.Time Stamps00:00 — Welcome + why this episode exists 01:00 — Todd's opening take: the “business side” myth 02:30 — Jen's opening take: being given more than you think you can handle 04:00 — Problems never disappear — they just change 05:00 — The flood: arriving to a flooded salon 07:00 — Immediate priorities: safety, power, water, and source 09:00 — Leadership under stress + divide and conquer 11:00 — Waiting on shutoffs, frustration, and responsibility 14:00 — Why owners can't freeze in crisis 16:00 — Reality sets in: this isn't a quick fix 17:30 — Finding temporary chairs and a space to work 19:30 — How we told the team (and why we stayed vague early) 21:30 — Showing up for staff during uncertainty 23:00 — Systems moving with us into another salon 25:00 — Relationships with vendors, plumbers, and contractors 27:00 — Crisis creates clarity 29:00 — Stress, denial, and sitting in the moment 31:00 — Being honest with your team without over-promising 33:00 — Why confidence matters more than perfect answers 35:00 — Clients: how we communicated and why it worked 37:00 — Not reaching out too early and avoiding confusion 39:00 — What surprised us about our team 41:00 — Trust, culture, and emotional leadership 43:00 — Final thoughLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Margie Newman Tsay is the Founder & CEO of Intesa Communications Group, a strategic communications firm specializing in reputation management, executive coaching, and crisis response. A seasoned communicator and entrepreneur, Margie draws on her background in media relations, advocacy, and leadership to help high‑profile professionals and organizations build trust, align their message, and navigate change.Her work is guided by a deep belief in authenticity, clarity, and purpose‑driven communication. Based in San Diego but rooted in Nashville, Margie serves as a champion for leaders who want to elevate their impact and build cultures anchored in connection, integrity, and clarity.SHOW SUMMARYIn this episode of Selling from the Heart Podcast. Larry Levine and Darrell Amy are joined by Margie Newman Tsay, founder of Intesa Communications Group, who shares her expertise in strategic communications, reputation management, executive coaching, and crisis response. Margie emphasizes the need for clarity, brevity, and effective communication during crises and how these skills are essential for building trust and credibility. She also highlights the role of continuous learning and vulnerability in becoming a successful communicator, regardless of age or gender. The episode underscores the overlooked necessity of crisis communication training in the sales profession and offers actionable insights for sales leaders and professionals.KEY TAKEAWAYSCommunication requires repetition - Say things 10-11 times before people truly retain them; don't assume once is enough Make the customer the hero - Focus on their goals and needs, not your product or yourself Reputation is built daily - Trust and authenticity come from how you show up every single day, not just when making a sale Surprises are for birthdays - Over-communicate to avoid catching people off guard in business relationships Crisis communication essentials - Focus on brevity, roles, and goals; reduce oxygen to the flame rather than escalating Diversify your network - Learn from people across different ages, genders, and industries to expand your communication toolkit Humans first in crisis - Remember everyone defaults to fear and ego under pressure; sometimes people just need to be heardQUOTES"Selling from the heart means remembering that it's not about you. Make the customer the hero." "Surprises are for birthdays. You gotta communicate, communicate, communicate in four different ways to make sure people get it." "Leadership is context. When we stop communicating and giving that context, trust erodes." "No one is born a great communicator. This is a learned skill. You can start today being a great communicator." "In a crisis, our brains are ego and overwhelm. We immediately need to know what is going on, how do we solve for it, and what's my job." "What's the closest gator to your boat? You take 'em one gator at a time." (on prioritizing in crisis) "Everyone is a human first. Ego and fear don't bring out the best in any person, and that is what you're dealing with in a crisis."Learn more about Margie Newman Tsay.LinkedIn: https://www.linkedin.com/in/margienewmantsay/Learn more about Darrell and Larry.Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/ADDITIONAL RESOURCESDiscover Heart-Centered Leadership:Explore the Culture from the Heart Podcast and uncover the secrets to thriving workplace cultures. Know a visionary CEO? Nominate them today at

How AI Is Changing Design, Visualization, and Client CommunicationAI in architecture is changing how firms design, visualize, and communicate ideas. In this episode of the EntreArchitect Podcast, Kacper Staniul, founder and CEO of MyArchitectAI, joins Mark R. LePage to explore what this shift really means for architects today. Together, they break down why AI-powered rendering tools are becoming more accessible, especially for small and growing firms.Kacper shares the challenges architects face with traditional rendering software and how AI can remove cost and time barriers. He explains how AI supports creativity rather than replacing it. As a result, architects can focus more on design intent and client relationships instead of technical bottlenecks.Kacper looks ahead to a future of interactive visualization and real-time design feedback. He encourages firm owners to embrace AI as a strategic advantage, not a threat. This conversation offers practical insight for architects who want to stay competitive in a rapidly evolving profession.This week at EntreArchitect Podcast, How AI Is Changing Design, Visualization, and Client Communication with Kacper Staniul.Learn more about Kacper at MyArchitectAI, and connect with him on LinkedIn.Please Visit Our Platform SponsorsArcatemy is Arcat's Continuing Education Program. Listen to Arcat's Detailed podcast and earn HSW credits. As a trusted provider, Arcat ensures you earn AIA CE credits while advancing your expertise and career in architecture. Learn more at Arcat.com/continuing-education.WeCollabify helps small architecture firms build sustainable capacity through an insourcing model that integrates skilled BIM and technical professionals directly into your team—working in your time zone, inside your systems. Learn how to scale with intention at wecollabify.com/entrearchitect.Visit our Platform Sponsors today and thank them for supporting YOU... The EntreArchitect Community of small firm architects.

The Lawyer Stories Podcast Episode 248 features Andy Seavers, co-founder and CEO of Case Status, a leading client-communication platform used by law firms across the country. In this episode, Andy shares his path from playing in a band to entering the legal industry through tech and entrepreneurship - after identifying a major gap in how law firms communicate with their clients.