DTC Podcast

Subscribe to DTC Newsletter - https://dtcnews.link/signupKurt Elster is back to talk about what Shopify brands should actually be doing right now as AI starts influencing search, product discovery, and ecommerce workflows.For Shopify operators, DTC founders, and ecommerce marketers trying to stay ahead of rising CAC and AI-driven product discovery.This episode covers the stuff that's easy to ignore until it's suddenly important: Shopify category fields, structured data, AI referrals, TikTok Shop growth, and how vibe coding is already changing the SaaS and app ecosystem.We get into:Why Shopify category fields and category metafields matter more than most merchants realizeWhat ChatGPT referral traffic looks like todayHow structured data can help brands show up in answer enginesWhy TikTok Shop is becoming a real growth channel for some brandsWhat AI means for app sprawl, custom builds, and leaner ecommerce teamsKurt's thinking on free gift with purchase and the app he built, Promo Party ProTimestamps:00:00 Ads Feel Broken Right Now (Here's Why)01:17 The Shopify Feature Everyone Ignored02:14 This Powers AI Shopping (No One Realized)05:08 Why In-App Checkout Keeps Failing07:05 The Easiest Growth Lever You're Missing09:28 SEO Is Dead. This Replaces It12:22 How AI Chooses Which Products Win16:15 The AI Mistake Breaking Your Builds26:01 Why CAC Keeps Getting Worse28:22 The Real TikTok Shop PlaybookSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletter

Subscribe to DTC Newsletter - https://dtcnews.link/signupDuncan Ferguson, Strategy Lead at Pilothouse, breaks down why so many DTC brands are stuck in the tactical spin cycle, always testing, tweaking, and “optimizing” without a clear answer for where growth will actually come from. This episode gets into the difference between platform-centric marketing and a real growth system built around the customer journey, message sequencing, and repeatable creative.For DTC founders, CMOs, and heads of growth who are tired of channel optimization masquerading as strategy.In this episode, we get into:The simplest question that exposes whether your brand has a strategy or just a pile of channel tasksWhy Meta, Google, email, and landing pages should work as a coordinated customer journey, not separate departmentsHow to identify the 3 to 5 messages a customer needs to hear before they buyWhy brands should stop doing light work on 300 ads and start doing real work on 5 to 10How a creative system makes scaling new channels, collections, and audiences way more repeatableWho this is for:DTC founders, ecommerce CMOs, retention leads, media buyers, and creative strategists trying to scale past the easy wins.What to steal:Ask your team: “Where will growth come from this year?” If nobody can answer it cleanly, you've got a strategy problem.Build creative around customer journey stages, not around whatever ad format the team feels like making this week.Create a 5-message creative system you can reuse across channels, audiences, and product lines.Timestamps:0:00 Why growth hacks stop working2:00 What a real brand growth system is4:00 Building customer journeys and message maps6:00 Inspiration not iteration in creative8:00 Finding objections that block purchase10:00 How channels work together in the journey12:00 Why most brands are stuck in the tactical spin cycle14:00 The question every founder should ask16:00 Customer-centric vs platform-centric growth18:00 Why optimization alone is limited20:00 How to find the right growth opportunity24:00 What a creative system actually looks like26:00 The five-message framework for conversionSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF595Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupGinny Lo is the co-founder of Odd Pieces, a story-driven puzzle brand that took a tired category and made it feel fresh again. Instead of selling just another image-in-a-box, Odd Pieces built puzzles with narrative, hidden clues, comic-style storytelling, and reveal mechanics that make customers want the next one as soon as they finish the first.For DTC founders building an original physical product with limited capital, this episode is a real look at category creation, Kickstarter validation, and early repeat purchase.In this conversation, Ginny breaks down how Odd Pieces started in a 400-square-foot apartment, why they skipped the big research deck and built from instinct, how they launched on Kickstarter with less than $10K, and what they've learned from scaling across DTC, Amazon, Barnes & Noble, and repeat Kickstarter launches.You'll hear about:How a cheap COVID date night turned into a new product categoryWhy the first Odd Pieces prototype took 8+ months to get rightWhat actually makes Kickstarter work, and what agencies can't do for youHow the first campaign hit $500K and nearly 10,000 backersWhy product design, not just marketing, is doing the heavy lifting on retentionWho this is for:DTC founders, consumer product operators, Kickstarter creators, and marketers trying to build something people actually come back for.What to steal:Build surprise and progression into the product itself so repeat purchase feels naturalUse playtesting to watch customer behavior, not just collect polite feedbackTreat Kickstarter as a distinct channel with its own customer psychology, creative, and conversion strategyTimestamps:00:00 Odd Pieces intro02:02 Why they started Odd Pieces04:14 Turning puzzles into story experiences06:58 Building without formal market research09:00 Making the first prototype11:23 Working with artists and storyboards15:08 Launch costs and early funding18:06 Pricing and repeat customers23:12 Tony Yu's role in the business27:22 How Kickstarter really works31:00 First launch results and lessons35:17 Kickstarter creatives that convert38:24 The controversy that drove traffic43:17 Shopify, Amazon and retail growth47:14 Who they would hire nextSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupAves and Daniel Sendecki get into a problem a lot of brands still haven't solved: how do you make ads feel culturally relevant without making them cringe, tone deaf, or useless in performance channels? This episode breaks down why “brand voice” alone no longer carries paid social, how algorithmic feeds reward relevance over cleverness, and why the best creative now has to do two jobs at once: feel native and resolve intent.For DTC founders, growth marketers, and creative strategists trying to make Meta and TikTok ads feel native without losing conversion intent.In this episode, we cover:Why brand voice was built for an older distribution model, and why that model doesn't dominate anymoreHow to “cooperate with culture” instead of awkwardly borrowing itWhy great paid social creative now needs both cultural cues and problem-solution clarityHow generational context shapes what kind of humor, references, and framing actually landWhat Super Bowl ads, street interviews, and creator-style content reveal about where attention is movingWho this is for:DTC operators, paid social teams, creative strategists, and founders who want better-performing ads without sounding like every other brand online.What to steal:Build ads that use native visual language from the feed, not polished brand-world aestheticsUse cultural references as permission to speak, not as the entire messageMatch creative tone to the audience's deeper context, not just surface-level trendsTimestamps:00:00 Cultural elements in ads that actually work02:00 Cooperating with culture vs co-opting culture04:01 Why brand voice works differently now06:04 Generational marketing and millennial humor08:58 Relevance, intent, and permission to speak11:07 Why ads need to feel native and authentic13:14 Ad examples that build cultural relevance17:18 Creative systems and authentic brand messaging19:02 McDonald's, Burger King, and authenticity in ads23:03 Why Super Bowl ads missed the mark27:08 Where the best ads are happening nowSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF593Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupWe co-authored The Conversational Report with Postscript to understand one simple question: when shoppers text brands back, what happens next? The punchline is uncomfortable. Customers treat texting like a real conversation, but most brands treat replies like a support inbox, or ignore them entirely. That gap is where a lot of abandoned carts live.Role-based hook: For DTC founders and operators scaling past $1M who want SMS to do more than broadcast promos, and want replies to turn into revenue plus better creative and PDPs.Mike Manheimer from Postscript joins to break down what the data says, why brands struggle operationally, and how AI changes the economics of responding quickly.What we get into:Why brands misread replies as “support,” and why that kills revenueThe consumer expectation gap, plus why 26% real time reply rate is a gift for anyone who executesThe easiest way to start: add one question to your welcome flow and watch what comes backTurning reply data into a weekly insight loop for PDP, creative angles, and offer clarityWhat a real playbook looks like beyond “send more promos”Who this is for: Retention, growth, CX, and founders who know SMS works, but feel like it has not matured into what it should be.What to steal:The “question mark” strategy for welcome and abandoned cart flowsA reply triage model that does not require headcount explosionsA simple way to turn conversations into segments you can act onPostscriptMikeReportTimestamps00:00 Why brands are wasting SMS potential02:00 The gap between brand assumptions and shopper behavior04:14 Why SMS should be treated like sales, not support06:00 The staffing problem behind slow SMS replies08:10 How Postscript's conversational AI actually works11:20 Why fast replies create a better buying experience13:05 The LTV upside of real SMS relationships15:10 How to write SMS flows that get real responses18:12 The revenue and ROI from conversational SMS21:35 Why PDPs cannot answer every shopper question25:05 How SMS conversations create better customer insights31:20 The best conversational SMS playbook for brands37:45 Why one-way SMS is becoming obsoleteSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupDr. Kathrin Hamm (PhD Economics) didn't set out to be a founder. She just wanted to sleep. One ugly “medical” weighted blanket fixed her insomnia… then made her realize the whole category was stuck in 30-year-old design, plastic beads, and overheating. So she rebuilt it from scratch with a chunky-knit, breathable form factor that looks like home decor, not a pharmacy product.Role-based hook: For DTC founders building a new category (or trying to escape the “Meta-only” trap) and scaling from early traction into real distribution.In this episode we get tactical on:Why Bearaby launched on Kickstarter to bypass “what even is this?” cold traffic frictionHow the product design (breathable chunky knit) became the marketingThe early growth engine: gifting + press + interior design circles, before paidA surprisingly underrated channel: TV/Netflix set placements as free cultural reachWhat changed on Meta: why creative strategists + creative diversity is now non-negotiableEurope expansion lessons: language, sleep habits, visuals, and humor are not transferableWho this is for: founders + marketers selling anything that requires education (sleep, wellness, new formats, “never seen this before” products).What to steal:Launch new categories where early adopters already are (Kickstarter) so you can teach before you sellBuild an earned pipeline (editors, designers, set decorators) that compounds for yearsTreat each country like its own market: copy, visuals, and cultural jokes includedTimestamps00:00 Bearaby origin story02:08 Discovering weighted blankets for sleep04:18 Why old weighted blankets failed08:05 Selling out the first 800 blankets10:10 Turning weighted blankets into a lifestyle brand14:20 Why Kickstarter and gifting worked18:15 Getting Bearaby onto Netflix sets20:45 Scaling through DTC, Amazon and retail24:45 Expanding Bearaby into Europe29:05 Germany launch and viral egg hats32:20 How Meta creative changed34:35 Dealing with copycats37:35 New product innovation beyond blankets42:00 Where Bearaby is headedSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupJacob (Head of Meta at Pilothouse) joins Eric to break down what Meta's actually rolling out right now, what's hype, and what's worth testing. They get into CASC (combined awareness + sales), Meta's new AI “business assistant,” and a super practical creative testing feature that can even help you split-test landing pages without nuking social proof.For DTC founders + performance marketers scaling spend who need creative variety and cleaner measurement in Meta.In this episode, you'll learn:Why most accounts are trending video-heavy (think ~70/30 video/static), and where statics still make sense (hint: retargeting).What CASC is trying to solve (awareness + sales in one campaign) and who's most likely to get access first.How Meta's AI assistant can speed up reporting… and why you still need to fact-check it.How to use Meta's ad-level creative testing to quickly find winning hooks (and kill losers fast).A sneaky use case: split-test URLs (homepage vs PDP vs collection vs presell) using the same ad.Who this is for:Operators managing Meta at $50K+/mo who are feeling the “Andromeda” shift and need more creative throughput without turning the account into spaghetti.What to steal:Run 5-hook tests on one hero concept before you film 10 more “new” creatives.Use ad-level creative testing to test landing pages while keeping comments/likes intact.Treat AI insights as a junior analyst: fast drafts, then human verification.Timestamps:00:00 CASC explained and why Meta is combining awareness with sales02:05 Why consolidation and bigger budgets matter more in the Andromeda era04:05 Who CASC is for and when it makes sense to test05:10 Creative strategy for upper funnel: intent buckets and first 2 seconds08:05 Meta AI Business Assistant: what it can answer inside Ads Manager11:25 Creative Testing at the ad level: how the new feature works13:55 Using Creative Testing to split test landing pages without losing social proof16:10 Attribution changes: engaged views and Meta taking less credit18:25 Rollout notes and how to start using these updatesSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF591Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupOn this episode of the DTC Podcast, Eric sits down with Josh Suggs, founder of StreetTalk, and they break down how “Conversation Creative” is helping consumer brands appeal to today's audience preferences for raw, unscripted authenticity in their social feeds, while combatting headwinds brought on by Meta's Andromeda update. We talk frameworks, question design, editing loops, and why StreetTalk interviews drive KPI improvements across the full-funnel in under 45 seconds.Visit StreetTalk.com to get your brand out of the boardroom and into the streets!In this episode, we get into:How StreetTalk interviews can move someone from awareness → consideration → conversion in ~45 secondsThe difference between “random reactions” and direct response street ads (problem/solution, value props, use case)How StreetTalk briefs, shoots, edits, and tests concepts across major citiesWhere this fits inside an ad account (creative pillars + authenticity as a needed lane)What stops brands from doing it themselves (systems, reps, data, consistency)If you're a brand with product-market fit already, running UGC, and looking to scale with creative diversity on Meta/TikTok/YouTube, this episode is a must-listenTimestamps0:00 Street Talk sells authenticity with street interview ads2:00 Josh's origin story: Tabs Chocolate to first street reviews4:00 Building Street Talk fast with referrals (80 brands in a summer)6:00 Why man-on-the-street ads convert (full funnel in 45 seconds)8:00 Making street interviews direct response (hooks, pain points, value props)10:00 Where this fits in your ad account (creative diversity + authenticity)12:00 Results and wins (PrizePicks, ROAS improvements, scaling spend)14:00 Pricing, who it's for, and why brands can't easily DIY it16:00 The operational machine behind Street Talk (hosts, training, logistics)18:00 Platform playbook: Meta, TikTok, YouTube, TV, and repurposing clipsSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupVida Delrahim (ex-Nike marketing leader) built WeNatal after two miscarriages, zero satisfying answers, and a pretty wild realization: fertility isn't just “a women's problem,” and the market was full of either overpriced clinic-only options or low-dose “pretty” prenatals that don't move the needle.This episode is about two things: the product gap (his + hers fertility support, done like adults) and the go-to-market gap (how you grow a sensitive health brand without playing the paid media arms race).Role-based hook: For DTC founders building trust-heavy products (supplements, wellness, personal care) who can't or won't outspend VC brands.Tactical takeaways:Why WeNatal built around a medical board + research transparency instead of influencer “seeding”The doctor + midwife + doula channel as the real “creator engine”How premium packaging accidentally became UGC bait (and drove organic sharing)Why paid media flopped for them, and what worked better: education, SEO, panels, masterclasses, emailWhat “small batch, no fillers” actually means operationally (and why most brands avoid it)Who this is for:Founders/marketers in regulated or trust-sensitive categories who need compounding growth, not a one-time launch pop.What to steal:Build a lead magnet that's actually useful (their free fertility masterclass model) → then nurture with emailGo win practitioner trust one office at a time (and let that credibility cascade into PR + podcasts + referrals)Make your packaging something people want on the counter (compliance = retention)Timestamps00:00 Why WeNatal exists02:00 Miscarriage, Hashimoto's, and the wake-up call05:00 Men's role in fertility and what the research says07:00 Treating fertility like a team sport11:00 The fertility crisis and why it's tied to overall health16:00 Building the product: medical board, formulation, manufacturing18:00 How WeNatal grew without paid ads23:00 Pre, during, and postnatal use and retention26:00 Education-led growth: blogs, masterclass, panels, email30:00 Integrity vs hype in the supplement industry34:00 What's next: Protein Plus and 2026 product bets37:00 OutroSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupBraydon Germain from Pilothouse is back, and we go straight into the most practical question in DTC right now: how do you use AI to create more winning ads and systems without torching brand trust or wasting time prompting? We talk AI “employees,” creative production in the Andromeda era, and why concept volume matters more than ever.Role-Based Hook: For DTC founders + performance marketers scaling Meta spend while creative fatigue (and CAC) keep creeping up.In this episode, we get tactical on:“Clawbot/Maltbot” style AI agents that can operate a computer (and why security is the real bottleneck)How to use AI for Black Friday creative that stops the scroll but doesn't scream “fake”Why Andromeda pushes you toward new concepts (not tiny headline/CTA tweaks)How to set ChatGPT custom instructions so it stops being a yes-man and starts pressure-testing your ideasMotion's AI tagging + “chat with your ad data” workflows for faster creative strategy loops Who this is for:Media buyers, creative strategists, and founders who need more creative output, faster learnings, and fewer “we tested 30 ads and learned nothing” weeks.What to steal (quick wins):Use AI to generate weird-but-believable statics (organic-looking, scroll-stopping) instead of obvious AI artBuild a “mentor mode” prompt profile that actively calls out weak angles before you waste spendAudit your account for creative diversity and gaps (formats, audiences, hooks) before you brief your next batchTimestamps0:00 Using AI in ads without looking obviously AI2:00 Malt Bot and autonomous AI that can run a computer4:05 Bot social network drama and why “scary AI posts” go viral6:10 Black Friday AI creative workflow with Photoshop and subtle edits8:20 AI video trick: first frame + last frame for organic-looking shots10:20 Static ad creator tools for fast concept volume12:30 Andromeda creative testing: the 70% different rule and bucketing14:45 Custom instructions to make ChatGPT less of a people pleaser17:05 Building an AI-assisted newsletter system with Claude and podcast “brains”19:15 Staying plugged into AI communities and new ecommerce tools21:25 Motion app AI tagging and creative analysis for Meta ads23:30 Agent mode, security, and letting AI work while you sleepSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF589Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupKareem Raslan (co-founder of BrainGain) breaks down how a “25 dumbbells in a garage” COVID side-hustle turned into a home gym brand with 100,000+ customers across 30 countries. We talk heavy-product logistics, why “just run Meta” isn't the whole story, and what it really takes to expand across Europe without margin leakage.For DTC operators selling high-AOV, physical products who want to expand beyond one market without getting crushed by fulfillment and localization.In this episode, we cover:Why BrainGain skipped dropshipping and went product-in-hand from day oneThe Europe expansion reality: VAT, language, regulations, and market-by-market nuanceWhy Germany can be the “logical” move… and still the hardest operationallyTheir channel strategy today: ~50% Amazon / ~50% Shopify, with Google doing the heavy liftingHow YouTube affiliates drive trust for high-consideration purchasesWho this is for:Founders and marketers selling heavy, high-AOV products (fitness, home goods, equipment) who need a real playbook for scaling across regions.What to steal:Build SKU-by-SKU unit economics so you know your true ceiling CAC (by market + channel)Use YouTube affiliates for “proof” when the purchase isn't impulsiveAudit 3PL invoices line-by-line (surcharges hide everywhere)Timestamps0:00 BrainGain's growth from garage sales to 100,000 customers2:00 How BrainGain started during COVID with Facebook Marketplace sales5:00 Post-lockdown demand, competing in “big and heavy” products7:00 Switching to Shopify and Amazon, building the brand online14:40 Expanding across Europe: VAT, regulations, and localization realities22:00 Channel mix breakdown: Amazon vs Shopify, Google vs Meta24:00 Why BrainGain is saying no to TikTok influencers and leaning into YouTube affiliates27:30 Picking the right 3PL in Europe and avoiding hidden surcharges31:00 Fulfillment cost levers: packaging thresholds, pallet rules, invoice audits34:10 SKU-level unit economics audit and setting a real CAC ceiling37:20 Pricing strategy: Shopify vs Amazon and controlling channel mix39:30 What US expansion could look like for heavy, bulky productsSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupIf you're a $5M+ brand owner or growth lead and Meta's performance feels “fine but fragile,” this is probably why. Abby from Pilothouse breaks down how Andromeda changed the rules: targeting moved upstream into creative strategy, and the old “tiny tweaks + CTR tests” approach doesn't survive in an AI-ranked feed.Role-Based Hook: For DTC brand owners and growth leads at $5M+ who need a real Meta strategy for creative testing, not more random volume.What you'll learn (tactical + skimmable):Why “go broad” without segmentation is a strategy fail (and a fast way to spike frequency)The audience setup mistake that makes Meta hammer warm users instead of prospectingWhy micro-variants (same static, new headline) now read as boring to the algorithmThe new testing model: persona → concept → multiple formats (same message, different executions)How to use competitive pressure to sharpen your differentiation strategy (not copy angles)Who this is for: Owners + growth leads managing Meta as a core growth channel and trying to scale without wasting spend on over-frequency.What to steal:Ask your team for frequency split by new vs engaged vs existing over the last 30 daysBuild creative tests around a persona hypothesis, then ship 5 distinct formats (carousel, static, UGC, iPhone selfie, trend)Pressure-test messaging against competitors: “If we line up 5 brands, what do we say that only we can say?”Timestamps00:00 Andromeda changes how creative testing works02:00 Why broad targeting breaks without proper audience segments04:00 Frequency benchmarks and the prospecting mistake to watch06:00 Why the old “pilot test” headline testing stopped working08:00 Persona testing: turning pain points into ad angles10:00 Differentiators vs competitors when everyone sells the same USP12:00 The new testing stack: one concept, five creative formats15:00 Building personas with the four Cs plus competitor ad library18:00 Audit questions to ask your media buyer and creative strategistSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF587Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupLaura Cantor, VP of Marketing & E-commerce at New York & Company, shares the reality of transforming a legacy retail brand in the age of AI - and why nobody can do it alone.In this episode:

Subscribe to DTC Newsletter - ⁠https://dtcnews.link/signup⁠Amazon Marketing Cloud (AMC) used to feel “enterprise-only.” Not anymore. Tyler Masur (Head of Amazon at Pilothouse) breaks down what AMC actually does, how to use the no-code templates without being a SQL wizard, and the audience overlays that make broad keywords finally make sense. Role-based hook: For Amazon operators and DTC teams spending real money on Sponsored Ads who want lower ACOS without sacrificing scale.In this episode, we get tactical on:What AMC is (and isn't): audience building + deeper measurement layered on top of your existing console How to start with the no-code audience + analytics templates (and when AI-generated SQL helps) Why you should test AMC audiences in net-new campaigns (so you don't accidentally choke your winners)The “broad keyword + qualified audience” play (example: bidding on “cooler” but only for outdoors browsers)Measuring DSP impact: what happens after someone sees DSP, then hits Sponsored Brands/Products Who this is for: Amazon managers, DTC founders, and growth teams trying to scale Sponsored Ads past the “set it and forget it” phase.What to steal:Build a “generic keyword” campaign, then overlay an in-market audience (nodes/categories) so you can bid higher without paying for junk clicks.Keep audience tests isolated in new campaigns; don't jam audiences into legacy structures and hope.Run the AMC overlap reporting to spot the campaigns that actually increase conversion when paired together (then fund those).Timestamps:0:00 Amazon Marketing Cloud is now open to all sellers2:05 What AMC actually does: audiences and analytics4:10 No-code templates vs custom SQL queries (and the built-in AI helper)6:10 Audience targeting strategy to improve ACoS without over-narrowing8:55 Using prebuilt analytics to see which campaigns lift conversion together11:10 When AMC becomes worth it based on ad spend and effort required13:15 How Pilothouse uses AI day-to-day for Amazon work (including Rufus content)15:20 Measuring DSP incrementality and overlap with sponsored ads using AMC reports17:30 Platform notes: Amazon layoffs and the OpenAI + Amazon speculationSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF585Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupBushbalm co-founder David Gaylord returns for his third appearance on the pod — and he brought receipts.The brand just pulled off one of the most impressive growth runs in DTC:70% YoY revenue growth18,000+ waxing salon accounts (up from 2,000 in 2023)Expanded shelf space at Ulta BeautyFocused DTC growth (+25%) while spending less on MetaWe unpack how they've built a growth machine that's lean, durable, and built on word of mouth — not channel sprawl.For DTC brands thinking bigger than Meta ads.Why their pro channel is the ultimate word-of-mouth flywheelHow they invest $200K+ into retail the right wayWhat goes into planning a product launch 2 years outWhy pulling back on Meta actually helped retentionHow exclusivity (not everywhere all at once) became their moatWho this is for: Brands navigating retail, trade marketing, or B2B scaleWhat to steal:How to anchor your retail bet on ONE whale by building deepBuild demand from the pros outwardTreat your best partners like real channels (with loyalty perks + exclusive SKUs)Timestamps00:00 Bushbalm's 70% growth and shift to profitability02:30 Why retail and the pro channel now drive the business06:20 Going deep with one key retailer instead of many09:40 How trade marketing and in-store displays impact sales12:30 DTC growth, Meta ads, and changing channel priorities18:00 Launching exclusive products through the pro channel22:00 Simplifying DTC assortments to improve performance25:00 Category rewiring in hair removal and skincare31:40 Expanding shelf space versus adding new retailers37:00 Building a sustainable, profitable growth engineHashtags#DTCPodcast #Bushbalm #DavidGaylord #DTC #Ecommerce #RetailStrategy #BeautyBrand #FounderJourney #RetailMarketing #ProChannel #UltaBeauty #BrandGrowth #Omnichannel Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupJordan Gordon, VP of Retention and CRO at Pilothouse returns to the pod to break down a concept every retention marketer thinks they understand but rarely applies: Net Present Value (NPV). This isn't finance class — this is a tactical breakdown on how to treat your email list like an appreciating asset.For DTC retention leads and founders thinking beyond one-off campaigns.Why NPV thinking changes your entire email strategyHow to measure email value beyond open/click/purchaseWays to increase the long-term worth of every subscriberWhere CRO fits in to boost lifecycle valueEmail as a compounding channel: what most brands missWho this is for: Retention marketers, growth leads, lifecycle teamsWhat to steal:A framework to value your email list like a P&LHow to spot (and increase) high NPV customersWhy short-term ROI thinking stunts your retentionTimestamps00:00 Building engagement-first email habits02:10 Why email and CRO belong together at the bottom of the funnel04:05 How flat revenue businesses can increase valuation06:05 Using content emails to grow list size and engagement08:20 Pairing engagement email with high-converting site funnels10:15 Why a larger, more engaged list increases business value12:00 Finding the right engagement content for any brand14:05 Authentic vs produced content in engagement emails16:00 Email grows the audience, the website converts itHashtags#ecommerce #emailmarketing #retentionmarketing #netpresentvalue #dtc #cro #emailstrategy #customerlifetimevalue #digitalmarketing #shopify #ownedmedia #foundermarketing #growthstrategy #bottomfunnel #marketingstrategy Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF583Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupMark Rushmore, co-founder of SURI, joins the pod to break down how they built a toothbrush brand people actually love. From selling out 5,000 units in a week to hitting 15,000+ Trustpilot reviews, SURI is proving you can create DTC magic in even the most boring category—if you take the time to get it right.For DTC founders scaling from $1M to $20M who want to increase retention and earn real customer love.Why "low expectations" created the perfect wedge for disruptionThe anti-agency approach to Meta ads that helped them scale profitablyHow they turned 15,000 reviews into a custom GPT to inform product devThe real reason they're dominating Trustpilot (and Amazon)Their upcoming launch into 1,900+ Target storesWho this is for: Brand builders in crowded or low-interest categories, especially if you're post-product-market fit and scaling retention/subscription.What to steal:Reframe a boring utility into a desirable ritualUse Trustpilot + Slack API to keep every team member close to customer voiceDon't overthink performance creative—fast iteration beats polished productionTimestamps00:00 Why toothbrushes are a massive but unloved category02:55 Building a better toothbrush through design and sustainability05:00 Finding product-market fit and early traction07:05 Why customers say they love this toothbrush09:40 How Suri's ad strategy evolved over time12:00 Growth mix across ads, email, creators, and retail15:00 Competing with Oral-B and Philips on shelf18:00 Using reviews as a growth and product feedback engine20:00 Retention, subscriptions, and gifting behavior22:00 Amazon strategy and retail expansion25:00 Long-term vision for Suri and redefining successHashtags#dtcpodcast #directtoconsumer #ecommerce #dtcbrands #productmarketfit #brandbuilding #consumerproducts #subscriptionbusiness #growthmarketing #metaads #amazonfba #retentionmarketing #founderstory #startuppodcast #physicalproducts Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Follow Agency Confidential on Spotify: https://open.spotify.com/show/6lbaJzKRArC51qwCX00fUp?si=QdWT3jyjTAC3cUgB--r58wFollow Agency Confidential on YouTube: https://www.youtube.com/@AgencyConfidential“Any business problem can be solved with an acquisition.”In Episode 1 of Agency Confidential, Jeff Shannon sits down with investor and operator Tom Shipley to break down how agencies actually use M&A as a growth lever—from buying businesses with limited capital to structuring deals that reduce risk.Tom shares the stories behind his first acquisitions, the criteria he uses to identify potential deals, and why he sees growing opportunity for agency acquisitions amid AI disruption and market uncertainty.If you're an agency founder, operator, or leader thinking about growth beyond organic sales, this episode explores the mental models, deal structures, and real-world mechanics behind acquisition-led growth.What you'll learn:Why acquisition can outperform organic growth at scaleHow to define a “buy box” for acquisition targetsWhy volume of seller conversations mattersThe real purpose of due diligenceWhat integration looks like after an acquisitionHow AI and uncertainty are influencing agency exits and dealsChapters:00:00 Any Business Problem Can Be Solved With an Acquisition 00:31 Meet Tom Shipley and His M&A Journey 01:57 Buying a Business When You're Out of Cash 05:17 Using Acquisitions to Add Capability (Agency Examples) 08:03 Organic Growth vs Acquisition Growth (The Math) 12:18 Motivated Sellers and Creative Deal Structures 20:50 Due Diligence and Risk in Agency Acquisitions 24:33 Integration: What Actually Breaks Deals 30:11 AI, Market Uncertainty, and the Future of Agency M&ALinks & Resources:DealCon: https://dealconlive.comPilothouse: https://www.pilothouse.co/Agency (peer network): https://www.joinagency.co/?utm_source=podcastSubscribe to the DTC Newsletter: https://www.directtoconsumer.co/

Subscribe to DTC Newsletter - https://dtcnews.link/signupDaniel Sendecki, VP of Brand + Performance at Pilothouse, joins us to explain why the old model of “persuasive creative” is dead—and what's replacing it. In a post-Andromeda Meta world, the brands winning on paid social aren't out-designing or out-targeting anyone. They're out-resolving.Role-Based Hook:For DTC teams building creative that compounds—across Meta, search, and the full funnel.Inside the episode:Why creative isn't about persuasion anymore—it's about resolutionHow Pilothouse mines Google queries to map real customer frictionWhat Meta's Andromeda update means for targeting and creative structureWhy intent clusters matter more than personasHow to build a living creative library that scalesWho this is for:DTC founders, brand leads, creative strategists, and media buyers navigating post-iOS MetaWhat to steal:Group customer questions into “psychological intent clusters”Use creative to answer, not pitchBuild ad libraries like a searchable index of problems solvedTimestamps:00:00 Creative is shifting from persuasion to resolution02:05 Why interest-based targeting no longer works04:55 Creative as answers to customer questions07:05 Meta evolving into an intent-driven platform09:15 Psychological intent clusters explained12:10 Why idea variation matters more than asset tweaks14:10 Funnel congruency in the Andromeda era17:05 Creative as an operating system, not an output19:40 Brand storytelling inside modern performance systems21:10 Recognition hooks vs interruptive hooks24:10 Blending brand and performance through intent26:15 Avoiding AI-sounding creative outputsHashtags:#DTCMarketing #CreativeStrategy #MetaAds #PerformanceCreative #BrandStrategy #MarketingPodcast #PaidSocial #CreativeTesting #Andromeda #IntentMarketing #DigitalAdvertising #EcommerceMarketing #Pilothouse Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF581Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupFan Bi is the founder of The Hedgehog Company, where he acquires distressed DTC brands and helps get them profitable fast. He's also the creator of In the Money, a must-follow podcast and content brand unpacking the capital side of consumer.For DTC founders navigating exits, plateaus, or profitability hell...What most founders still get wrong about valuationsHow the buyer landscape has shifted post-Unilever & WalmartSigns your bridge round is a bridge to nowhereThe trenches of sub-$20M exits, explained with examplesWhy switching costs matter more than everWho this is for: Founders, operators, and investors trying to understand today's DTC M&A landscapeWhat to steal:20%+ post-marketing contribution as a key health metricThe 3-week test to know if your exit has tractionRealistic comps on $3M, $10M, $30M brand valuationsTimestamps00:00 Real math behind DTC exits in today's market02:15 Why 3–5x revenue exits no longer exist05:00 The real state of DTC profitability and acquisition costs07:00 What makes a distressed DTC brand worth buying09:00 Turning around Baboon to the Moon and fixing fundamentals11:00 DTC exit trenches from $1M to $100M+ brands15:00 What kills DTC acquisition deals fastest17:00 Why bridge rounds often fail19:00 DTC vs software and AI from an investor lens22:00 Product market fit vs product channel fit24:00 Categories that still work for DTC exits26:00 What it takes to build a winning DTC brand todayHashtags#DTC #DirectToConsumer #DTCExits #Ecommerce #EcommercePodcast #StartupExits #MergersAndAcquisitions #BrandAcquisition #DTCBrands #EcommerceGrowth #FounderAdvice #ConsumerBrands #PrivateEquity #ShopifyBrands #BusinessPodcast Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupIn this episode, Pilothouse's Taylor Cain and Aves break down how to merge creative strategy with merchandising to win Q1. This is the planning season where smart brands lock in the building blocks for scalable growth—and avoid wasting paid budget.For DTC marketers planning evergreen creative and site strategy in Q1...Why Q1 is the time to de-risk creative investmentsHow to connect merch and creative across the entire funnelWhat emotional truths are, and why they drive actionHow to create merchandising that aligns with user intent (without sounding like a pitch deck)The subtle difference between price-based and identity-based offersWho this is for: Media buyers, growth leads, and brand-side marketers aiming to improve conversion and site experienceWhat to steal:The linear structure Taylor uses to build conversion flowsAves' 3-step audit for understanding persona behavior onlineWhy great PDPs start with emotion, not featuresTimestamps:00:00 Merchandising in ecommerce and cognitive competition02:45 Why shoppers visit multiple brands before buying05:10 Bringing the in-store experience into digital creative07:20 Funnel congruency and full-funnel merchandising09:40 Merchandising on social feeds beyond direct competitors12:10 Information architecture and emotional storytelling on PDPs14:05 Selling identity and ritual instead of product features18:30 How Meta optimization and Andromeda affect merchandising20:40 Practical merchandising spot checks for brandsHashtags:#ecommercemarketing #digitalmerchandising #dtcbrands #paidmedia #creativestrategy #conversionoptimization #brandstrategy #marketingfunnels #metamarketing #shopifybrands #performancecreative Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF579Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupThomas Robinson has helped build full‑funnel growth engines for brands like Tiege Henley and now Breath Death — where he's turning chaotic traction into scalable funnels and converting creator buzz into sustainable growth.For growth leaders scaling DTC with low‑AOV products.In this episode, Thomas breaks down:How YouTube influencer authenticity became a systematic funnel driver (not a one‑hit wonder).Why TikTok Shop is the top strategic revenue channel — and how it boosts Amazon performance.The three‑part funnel framework: Hook → Integration → CTA + cohesive landing page.Why psychographics beat demographics in creative.Omni‑channel retention: SMS, email, DM automations, WhatsApp.Who this is for: D2C marketers scaling early‑growth brands, content and performance teams, founders wrestling with low‑AOV CAC.What to steal:Turn creator moments into evergreen assets for Meta, TikTok, and YouTube.Build landing pages that mirror ad intent (don't lose momentum).Segment email/SMS flows by customer psychographic intent.Timestamps00:00 — Turning creator buzz into scalable growth02:00 — Why Breath Death chose TikTok Shop as a core channel04:00 — Gen Z targeting, nostalgia, and early audience signals06:00 — Learning from Liquid Death's polarizing brand strategy08:00 — Turning influencer moments into evergreen funnels10:00 — Structuring ads with hooks, integrations, and CTAs12:00 — TikTok Shop, Amazon halo effects, and channel synergy14:00 — Affiliate strategy from nano creators to macro partners16:00 — Why YouTube influencers compound better than paid ads18:00 — SEO, Reddit, and authority in AI-driven search20:00 — Scaling low-AOV products on Meta ads22:00 — Psychographics, motivations, and creative archetypes26:00 — Q4 growth, LTV focus, and retention strategy28:00 — Email, SMS, WhatsApp, and DM automation31:00 — Long-term brand storytelling vs direct response34:00 — Personalized landing pages and post-click experienceHashtags#dtcpodcast #dtcbrands #ecommercegrowth #tiktokshop #influencermarketing #creatorcommerce #brandstrategy #performanceads #youtubeinfluencers #affiliatemarketing #consumerbrands #foundermarketing #growthmarketing #directtoconsumer Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupEric sits down with Dougie, Pilothouse's Google Lead, to dig into why content targeting—specifically with YouTube Select—is outperforming audience-based targeting, even at premium CPMs. If you've been running low-cost YouTube campaigns with underwhelming results, this is the mindset shift you need.For DTC brands tired of wasting money on passive YouTube impressions.What YouTube Select actually is (and why it matters for performance)How to think about placements vs. audiencesWhy content congruence improves funnel performanceScaling tips: what kind of brands can go big with SelectHow to build creatives that match the content being watchedWho this is for: Brands spending serious dollars on YouTube, or considering a shift from Meta to a broader channel mix.What to steal:Align creative to content before launchUse Google reps to identify top indexed channels by personaTreat YouTube Select like TV: flight-based, not daily budget-drivenTimestamps00:00 Content vs interest targeting02:01 Why content alignment converts04:02 YouTube Select explained06:02 Why low quality inventory fails08:04 How content based creative works10:03 Google and YouTube strategy shift12:02 Aligning creative to placements14:02 Meta and Google funnel synergy16:01 Scaling with YouTube SelectHashtags#YouTubeSelect #GoogleAds #ContentTargeting #MediaBuying #DigitalAdvertising #PerformanceMarketing #BrandStrategy #YouTubeAds #PaidMedia #MarketingPodcast #DTCMarketing #AdStrategy #AudienceTargeting #CreativeStrategy #Pilothouse Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF577Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupAlbert Chow built Silk & Snow in the shadow of the DTC mattress wars—but instead of racing to burn VC cash, he played the long game. Today, Silk & Snow has grown into a full home brand with 10 retail stores, a thriving Canadian customer base, and a strong U.S. expansion roadmap.For DTC founders scaling from $5M to $50M...Why they skipped the mattress arms race and leaned into vertical integrationHow bundling less (and planting trees instead) saved $1.3MWhat they learned scaling from 1 to 10 retail stores in a yearThe metrics they track now that ROAS is irrelevantWhy launching a sofa was more about customer affinity than furnitureWho this is for: Operators scaling past one SKU or one channel—and looking for a sustainable path to growth.What to steal:Bundling with purpose (optional tree planting vs. free stuff)Bottom-up brand building: low-funnel mastery firstHow to use DTC data to drive brick-and-mortar strategyTimestamps00:00 Organic growth and surviving the DTC mattress crash02:00 Entering the crowded mattress market in 201704:00 Why Silk and Snow became a full home brand06:00 Factory-first supply chain and Canadian manufacturing08:00 Launching with Kickstarter and early traction10:00 The 2019 DTC apocalypse and sustainable growth12:00 Expanding beyond mattresses into sleep accessories14:00 Functional vs aspirational buying in home goods16:00 Becoming a multi-channel retailer18:00 Using customer data to choose store locations20:00 Canada vs US growth strategy22:00 Building brand from the bottom of the funnel24:00 Replacing bundles with tree planting26:00 Performance marketing roots and early Google28:00 Shifting into awareness and brand media30:00 Why ROAS isn't the real growth signal32:00 Retail partnerships and staying DTC34:00 Black Friday for big-ticket home products36:00 Fulfillment, returns, and sustainability38:00 Repeat customers and long-term LTV40:00 Sleep Country acquisition and retail scale42:00 Vancouver store and physical retail strategyHashtags#DTC #EcommercePodcast #SilkAndSnow #AlbertChow #DTCBrands #HomeGoods #MattressIndustry #BrandBuilding #RetailStrategy #DirectToConsumer #EcommerceGrowth #StartupPodcast #FounderStory #CanadianBrands #PerformanceMarketing #Omnichannel #RetailExpansion #DTCpodcast Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

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Subscribe to DTC Newsletter - https://dtcnews.link/signupDaniel Rotman built Pretty Litter into a $300M+ revenue juggernaut by doing something most founders won't: going all-in on an unsexy product. In this episode, he breaks down how a single innovation in kitty litter unlocked a billion-dollar outcome—with just $1M raised and a 12-person team.For DTC founders scaling from 7 to 9 figures...How to win in overlooked categories (and why sexy products attract deadly competition)Why kitty litter was the perfect subscription productThe secret to high-margin DTC logistics (and how silica unlocked DTC viability)Daniel's media buying strategy in year 1 that drove $750K soloHow Pretty Litter used smart ops, lean hiring, and brand positioning to build a moatWho this is for: Founders, growth leads, and marketers looking to scale profitably and avoid the DTC hype trapsWhat to steal:The underdog category playbookRetention-driven brand buildingThe ops strategy behind $300M revenue and 12 employees#DTCGrowth #SubscriptionBusiness #RetentionMarketing #BootstrapStartup #EcommerceStrategy #ConsumerBrands #FoundersJourney #LeanStartup #ProductInnovation #BrandBuilding #UnsexyProducts #ScalingUp #StartupExit #PetCareIndustry #MarketingTactics00:00 – Introduction: The Power of Unsexy Products 04:41 – The Loss That Sparked Pretty Litter 16:41 – The Health Monitoring Breakthrough 20:25 – From Idea to Launch in 6 Months 23:44 – $750K Year One, Solo Founder 25:33 – Why Daniel Said No to VC 30:20 – Year-by-Year Revenue Growth to $300M+ 36:00 – How Unsexy Built a Moat and Killed the CopycatsSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletter

Subscribe to DTC Newsletter - https://dtcnews.link/signupMost brands obsess over ads and ignore the moment that matters most: where the click lands. In this episode, Jordan Gordon and Pilothouse strategist Taylor Cain break down how to decide whether traffic should go to your homepage, a PDP, a collection, or a dedicated landing page—plus how to diagnose when conversion rate issues aren't about your ad at all. You'll learn:When a landing page outperforms your homepage (and when it doesn't)How consideration level, pricing, and message clarity determine the ideal click-through pathWhy “anchoring” and UX sequencing can dramatically change conversion ratesHow testing new PDP structures (including delaying price) can increase resultsHow to build fast, scrappy landing pages that plug cleanly into ShopifyWhat heatmaps, scroll behavior, and section-level engagement reveal about frictionWhy iteration beats theory — and how to develop a testing mindset that actually finds signal #EmailMarketing #RetentionMarketing #CRO #LandingPages #EcommerceStrategy #DTCMarketing #ShopifyBrands 00:00 — Introduction01:00 — When a Landing Page Beats Your Homepage03:00 — How Disrupted Traffic Changes Your Funnel06:00 — Rising Prices, Rising Consideration10:00 — PDP vs Landing Page: Which One Converts Better?14:00 — Why Testing Beats Theory Every Time20:00 — The Underrated Power of Email Capture on Landers29:00 — Inside a High-Performing Landing Page BuildSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF573Follow us on Instagram & Twitter - @dtcnewsletter

Subscribe to DTC Newsletter - https://dtcnews.link/signupOn this episode of the DTC Podcast, Eric sits down with Dean Krowitz, Co-Founder of Blend‑AI, to unpack what happens when you stop managing channels in silos and start automating your entire media mix. If Meta's efficiency is dropping and your cross-channel budget is vibes-based… this is your fix.blend-ai.comWhat You'll Learn:Why composite funnels matter more than platform-specific attributionHow Blend automates budget shifts based on live conversion dataWhy humans shouldn't manage five channels manually anymoreWhat most brands get wrong with creative distributionHow underused channels (like Microsoft) quietly drive resultsHow to launch campaigns in October — not November — for peak BFCM gainsSync audiences across channels to reduce over-saturationAnalyze top, middle, and bottom funnel cross-platform, not in silosIf you're a media buyer, growth lead, or a DTC founder trying to scale performance without losing your mind, this episode is your new best friend.Hashtags:#ecommerce #dtc #mediabuying #performancemarketing #paidmedia #digitalmarketing #aimarketing #martech #adtech #marketingautomation #omnichannel #fullfunnel #growthmarketing #customeracquisition #conversionrateoptimization #cro #marketingmix #crosschannel #attribution #metaads #googleads #tiktokads #youtubeads #shopify #ecommercegrowth #d2cpodcastTimestamps:00:00 – Introduction. Why overspending on one channel kills growth04:22 – The “who, what, where” framework behind Blend's composite funnel10:00 – How AI launches full-funnel ads across every major platform15:18 – Why Microsoft Ads is the most ignored growth channel21:40 – Why Meta's algorithm starves most of your creative29:15 – How one brand tripled revenue with 20% less ad spendSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletter

Subscribe to DTC Newsletter - https://dtcnews.link/signupWhen Amy joined Wildfang, she was running a storefront in Portland. 10 years later, she's the President of a vertically-integrated DTC brand pulling $200 AOVs, 25% of revenue from extended sizing, and partnerships that drive CAC down by 50%.She also made a major paid media pivot — bringing on Pilothouse to reset their entire growth engine.For DTC founders scaling from $5–50M who are thinking about verticalization, performance marketing, or brand-led growth.

Subscribe to DTC Newsletter - https://dtcnews.link/signupIn this BFCM 2025 breakdown, Eric chats with Pilothouse's Head of Ecom Grayson Rudzki and Lead Strategist Abby to unpack what actually worked, what flopped, and how smarter strategy beat brute-force ad spend.For DTC marketers running paid, creative, or lifecycle retentionHow Pilothouse beat Meta's creative fatigue warningsWhat "targeting with creative" really means in 2025Why retention—not acquisition—won this yearTactics for using AI without generating slopReal BFCM ads that moved the needle (with examples)Who this is for: Founders, brand-side marketers, and media buyers looking to de-risk spend and boost lifetime valueWhat to steal:The "persona-led Christmas card ad" concept that crushedHow to diversify creative for open targeting without burning outSimple Rebuy tweaks that doubled items per orderTimestamps00:00 AI reshaping BFCM strategy and creative testing02:00 Record BFCM performance numbers and key takeaways04:00 Why retention, baseline revenue, and loyalty mattered most06:00 Real examples of AI workflows that saved teams time08:00 Outdated playbooks vs the need for real strategists10:00 Meta Andromeda, creative fatigue, and targeting with creative12:00 Persona-driven creative example that drove conversions14:00 Humor, culture, and relevance in winning ad creative16:00 Diversified creative performance and lowered CPMs18:00 The new state of UGC and authenticity on Meta20:00 Post-click strategy, bundles, and conversion wins22:00 2026 resolutions: intuition, creativity, and human strategy24:00 Hero apps of the year: Rebuy, Triple Whale, and resultsHashtags#BFCM #Ecommerce #EcommerceMarketing #DTC #MetaAds #FacebookAds #PerformanceMarketing #AIinMarketing #BlackFriday #CyberMonday #MarketingStrategy #CreativeStrategy #AdBuying #TripleWhale #Rebuy Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF571Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupMatthew Gohl took over the family business, Santevia, and turned it into a DTC powerhouse. In this episode, he breaks down how they scaled Amazon 2X, rebuilt their Meta ads strategy from the ground up, and landed a killer deal on Dragon's Den.For DTC operators scaling beyond $5M and navigating Meta + Amazon growth channels:Why switching from Vendor Central to Seller Central was worth the 16-month headacheHow a $25 hero product failed on Meta, and why their $320 glass system now crushesThe role of creative strategy in hitting $100K+ weekly spend without tanking ROASHow they prepped their brand for Dragon's Den—and doubled baseline sales afterThe case for launching refillable, eco-focused SKUs in 2026Who this is for: DTC operators, marketers, and founders looking to scale with lean teams and high-margin SKUs.What to steal:Creative briefing process that reduces wasted ad spendWhy Meta sees "different creators" as "same ad" (and how to fix it)How to make a high-ticket product actually work in cold acquisitionTimestamps:00:00 Why creative diversity (not campaign complexity) is the real Meta unlock03:05 Buying the family business and shifting from retail-first to DTC06:48 Revenue dips, imposter syndrome, and trusting the long-term strategy09:15 From 1 video every 2 weeks to 60 creatives by Friday (creative velocity shift)13:02 Why hero products with higher AOV unlock profitable Meta spend16:19 Meta's Andromeda explained: aggregation + creative volume wins30:34 Dragon's Den moment: “I own that one” and why endorsements change everythingHashtags:#DTC #Ecommerce #MetaAds #CreativeStrategy #BrandBuilding #PerformanceMarketing #DirectToConsumer #PaidSocial #AdCreative #MarketingPodcast #EcommerceGrowth #ScalingBrands #FounderStory #Dragon'sDen #BFCM #RetailStrategySubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletter

Subscribe to DTC Newsletter - https://dtcnews.link/signupThis one's for the Amazon operators. Eric's joined by Pilothouse's Amazon leads Tyler and Takai for a tactical BFCM debrief: how one brand 3x'd in November, and the optimizations that separated the winners from the stalled-out.For Amazon brands prepping for deal season 2026...Why adjusting bids every few hours on BFCM isn't overkill, it's table stakesHow Buddha Board used Q1 seasonal keyword campaigns to dominate Q4Why not discounting your hero product can kill your momentum—and rankWhat to watch: Buy Box battles, billing failures, and inventory stockoutsWho this is for: Brands selling on Amazon, agencies running client accounts, operators trying to scale beyond ad-only growthWhat to steal:Search Query Performance Report: find keywords you're under-targeting with high conversion potentialDeal discount strategy: 20% minimum, monitor competitor offers in real timeBuild keyword rank 6–12 months out from your key seasonTimestamps00:00 Amazon BFCM optimization mindset02:10 Why frequent bid and budget changes matter04:00 How aggressive Amazon bid adjustments get during BFCM07:00 Building Amazon keyword ranking before Q411:00 Buddha Board case study and seasonal keyword strategy15:00 How early planning led to 3x November growth17:00 Amazon buy box explained and reseller risks23:30 Common BFCM pitfalls: billing, inventory, hero SKUs28:00 What actually worked in Amazon BFCM 202529:50 The discount levels that moved buyersHashtags#AmazonFBA #AmazonAdvertising #BFCMRecap #BlackFridayStrategy #CyberMonday #AmazonPPC #EcommerceMarketing #DTCBrands #AmazonBuyBox #AmazonGrowth #EcommercePodcast #Q4Strategy #AmazonCaseStudy #RetailMedia #Pilothouse Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF569Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupIn this episode of the DTC Podcast, we have Josip Begic, CEO and Co-Founder of Lebesgue, to answer the one question every DTC CEO asks: what's actually working right now? With $4B in ad data and insights from 25,000+ brands, Henry AI cuts through the noise to pinpoint the exact levers that drive revenue up (or down).Get started with Henri AI inside Lebesgue–plans start at $79/month. This episode breaks down:Why conversion tanked 25% after a "small" discount code tweakHow AI visibility (e.g. ChatGPT referrals) is becoming the new SEOWhere Meta's AI (Andromeda) really works—and where it doesn'tThe biggest mistake DTCs are making with email segmentationWhy attribution models need game theory (yes, really)If you're a DTC founder scaling from $5M–20M, brand owner, growth lead, or a marketer who wants a smarter way to spot performance issues, this episode is a must listen.Timestamps00:00 Lebesgue's AI approach to ecommerce analytics02:05 Why better measurement changes marketing decisions04:00 How AI uncovered a hidden conversion rate issue06:10 Correlation vs causation in attribution modeling08:00 ChatGPT as a high-converting traffic source10:05 Optimizing ecommerce sites for AI discovery13:00 Why fundamentals still matter more than advanced AI18:30 Common email marketing mistakes during peak periods21:00 Using competitor data to find growth gaps23:30 What CEOs see first when using Henry AI27:00 Where AI agents and ecommerce are heading31:00 AI visibility as the next growth battleground33:00 Getting started with Lebesgue and pricingHashtags#DTC #Ecommerce #AIinMarketing #MarketingAnalytics #Attribution #ChatGPT #AIDiscovery #MetaAds #GoogleAds #EmailMarketing #ConversionOptimization #FounderInsights #MarTech Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupPriyanka Ganjoo didn't see herself in beauty, so she built the brand she always needed. Kulfi Beauty was born from a cultural gap in representation and a product gap in shades that actually worked for South Asian skin tones. Four years later? They're in every Sephora in the US and Canada.For DTC founders scaling from organic roots into omnichannel retail...Why Priyanka started with zero ads and leaned all-in on community and cultural storytellingWhat she learned launching in Sephora (hint: velocity is everything)The unexpected go-to-market power of a $500 Central Park picnicHow DTC creates halo effect on retail shelves (and vice versa)Why Kulfi still handpicks every creator they work withWho this is for: Founders navigating retail, community-led brands, and anyone building for an underrepresented audienceWhat to steal:Use FB groups and 1:1 convos to validate early product ideasBuild an ambassador program that turns into your model rosterDon't try to script creators—let their authentic POV fuel your adsTimestamps:00:00 Why Community Is the Real Growth Engine02:16 Why Priyanka Built Kulfi Beauty03:40 The Product and Emotional Gap in South Asian Beauty09:14 Building Community Before Spending on Ads14:11 How Kulfi Got Discovered and Scaled With Sephora18:46 Velocity Is the Only Retail Metric That Matters21:58 Why UGC Powers Almost All of Their Meta AdsHashtags:#DTC #DTCPodcast #BeautyBrands #BeautyFounders #Sephora #UGCMarketing #CreatorEconomy #MetaAds #TikTokForBrands #RetailStrategy #FounderStory #SouthAsianFoundersSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletter

Subscribe to DTC Newsletter - ⁠https://dtcnews.link/signupMeta's latest update wasn't just noise. Pilothouse strategist Taylor Cain breaks down how Andromeda's smarter delivery system let them consolidate campaigns, increase CTRs, and scale cleaner than ever this BFCM.For CMOs optimizing Meta spend across brands or business units...30% YoY CTR lift through creative-persona alignment + fewer campaignsWhy campaign consolidation is outperforming classic testing structuresPartnership ads: how Pilothouse uses Meta's dynamic features to drive both reach + retargetingHow to rethink frequency, offer alignment, and creative iterations mid-campaignWhat MTA tools like Triple Whale unlocked when real-time tracking mattered mostWho this is for: CMOs, paid media directors, and growth leads navigating platform complexityWhat to steal:Test in your best campaign, not in isolation (if the creative is ready)Meme-style statics backed by real offers = full-funnel magicLet performance inform your campaign segmentation — not the other way aroundTimestamps:00:00 Meta's Shift Away From Traditional Testing01:08 What Actually Drove BFCM Winners02:56 Andromeda's Real Impact on Performance04:22 Why CTR Jumped During BFCM05:47 Consolidation Is Beating Fragmentation07:37 How Creative Is Fed Into Winning Campaigns11:00 Why Partnership Ads Took Off This Year23:52 The Email + Paid Connection That Mattered MostHashtags:#ecommerce #dtc #digitalmarketing #paidmedia #metads #andromeda #adcreative #performancemarketing #bfcmmarketing #q4marketing #retentionmarketing #emailmarketing #attribution #triplewhale #marketingstrategy #growthmarketing #ugcads #creatorads #partnershipads Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF567Follow us on Instagram & Twitter - @dtcnewsletter

Subscribe to DTC Newsletter - https://dtcnews.link/signupThis episode of the DTC Podcast is a triple threat: Meta's Jake Bailey returns to unpack the Cyber 5 data, Hungryroot's Adam Weber shares how they scaled partnership ads to 50%+ of spend, and adMixt's Kevin Simonson drops a masterclass on testing, attribution, and scenario planning.https://hungryroot.comhttps://admixt.comhttps://meta.comWhat's inside:Why Cyber Monday hit softer — and which brands still crushedThe shift from segment-based targeting to real personas (with matching creators)Why partnership ads are outperforming UGC — and how Hungryroot scaled themMeta's new catalog + partnership ad combo (early tests: +20% performance)Q5 lead gen strategy: when volume spikes, competition dropsIf you're running paid on Meta, an agency managing $500K+ budgets, or a brand that needs a serious Q5 plan, this episode is a must listen.Timestamps00:00 Creative diversification and the rise of partnership ads02:00 Hungryroot's personalization model and marketing approach04:00 Cyber Five performance trends and consumer behavior08:00 Why partnership ads outperformed traditional UGC12:00 How Hungryroot uses creators to reach distinct customer avatars16:00 Evolution of whitelisting to partnership ads and catalog formats20:00 How creator deal structures work in practice24:00 The importance of agility and rapid pivots during Cyber Five28:00 Q5: Why January is Hungryroot's biggest moment32:00 Campaign structure, testing, and Meta's automation shift37:00 Organic content, measurement, and 2026 predictionsHashtags#metaads #blackfridaymarketing #cybermondaystrategy #partnershipads #ugcads #ecommercemarketing #d2cpodcast #hungryroot #admixt #creativediversificationSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupWhen Sarah Carusona showed up to a DTC event last year, she didn't know it would spark her first client. That client's still with her. Today she runs BA Commerce, where her team drops into brands and drives growth from the inside.For DTC founders scaling from $5M to $20M who need strategy and execution in one package.What you'll learn:Why fractional CMOs often fall short and what brands really need insteadHow to drop in a trained operator who owns growth from top to bottomThe key metrics Sarah watches before touching a budget: contribution margin, AMER, LTV, and the “organic ratio”Why most influencer budgets are broken and what happens when you tie pay to performanceHow to focus your team's time when there's no room for fluffWho this is for:Founders and growth leads who are tired of hiring gaps, agency fluff, and shiny-object distractionsWhat to steal:Rebuild your org chart around execution, not job titlesStructure your influencer deals like paid media, not PRGet obsessed with contribution margin and work backward from thereTimestamps00:00 Why micro-iterations waste ad spend02:00 Sarah's global move and early consulting leap04:00 Building BA Commerce and the growth operator model09:00 How Sarah evaluates brands and sets growth metrics12:00 Creative fatigue, Andromeda, and persona-driven ads15:00 Creator partnerships and a tiered influencer program17:00 Why organic content still drives the biggest wins19:00 Modern Meta account structure and testing philosophy21:00 The biggest mistakes high-growth brands make23:00 Why product quality drives everything in growth25:00 Attribution, incrementality, and Sarah's forecasting model27:00 How Sarah uses AI and where she draws the lineHashtags#dtcpodcast #ecommerce #dtcbrands #mediabuying #growthmarketing #metaads #ugcads #influencermarketing #digitalstrategy #founderstories #shopifybrands #emailmarketing #smsmarketing #marketingpodcast #directtoconsumer Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupJacob and Jocelyn from the Pilothouse Meta team break down what actually moved the needle for Meta advertisers this Black Friday/Cyber Monday. The biggest unlock? Being scrappy. The brands that crushed it weren't over-optimized, they were just fast. Fast to tweak offers. Fast to drop weird creative. Fast to kill what wasn't working.For DTC marketers managing Meta ads during promo periods.Why classic percentage-off offers still worked bestWhat BOGO and free shipping offers actually drove performanceHow scrappy creative (think stick figures and UGC) outperformed polished adsWhy lighter audience exclusions won this yearWhich account structures flopped and what replaced themWho this is for: Growth leads, ad buyers, DTC founders gearing up for Q1What to steal:Shift back to shorter promo windows and preserve spend for tentpole daysRun weird, low-fi creative without abandoning your personasUse lighter exclusions to let Meta optimize delivery more freelyTimestamps00:00 Black Friday performance trends and buying intent02:00 Why brands with flexible offers won04:00 Creative pivots and scrappy content outperforming polished ads06:00 Best offers of the season and what actually moved customers08:00 Millennial-targeted creative and why variety mattered10:00 Meta delivery updates and lighter exclusion strategies12:00 Dayparting, lifetime budgets and what stopped working14:00 Post-click learnings and which landing pages converted16:00 Emerging channels like AppLovin and Pinterest18:00 How top brands are approaching post-BFCM and holiday scalingHashtags#DTC #MetaAds #BFCM2025 #EcommerceMarketing #CreativeStrategy #PerformanceMarketing #PaidSocial #AppLovin #PinterestAds #BlackFridayInsights #CyberMondayMarketing #DigitalAdvertising Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF565Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupEric sits down with Anthony DelPizzo, Director of Product Marketing at Triple Whale, to unpack what actually happened across $2.9B in tracked revenue and $607M in ad spend. This episode is your shortcut to what worked, what didn't, and what's next.Black Friday/Cyber Monday 2025 is in the books — and Triple Whale tracked every click, conversion, and creative that moved the needle.View the Report: triplewhale.comWhat's inside:Why new customers made up 48% of BFCM revenue — and what that means for retention nowTikTok's surge: ROAS up 28%, CPMs down 30% — here's why brands shiftedGoogle and Meta platform breakdown: who won, who lost, and who overchargedWhat Triple Whale's real-time BFCM Live dashboard revealed in secondsHow Mobi AI became the virtual teammate nearly 50,000 brands relied on mid-saleIf you're a DTC marketer, growth lead, media buyer, retention strategists, or anyone planning for 2026 Q4, this episode is a must listen.Timestamps00:00 BFCM early surge and overall sales performance02:00 New vs returning customer trends and major revenue drivers04:00 Rising ad costs and platform efficiency shifts06:00 TikTok, AppLovin and alternative channels gaining traction08:00 Email and SMS insights from post-purchase data10:00 Meta and Google cost changes and ROAS movement12:00 Diversification and placement performance on major platforms14:00 Category winners and unit economics16:00 Shopify outage and real-time data advantages18:00 How brands used Moby AI for BFCM decision-making20:00 Top lessons for brands heading into 2026Hashtags#DTC #TripleWhale #BFCM2025 #EcommerceMarketing #DigitalAdvertising #MetaAds #GoogleAds #TikTokAds #Attribution #MarketingData #AIForMarketing #MobyAI #Shopify #PerformanceMarketing #OmnichannelMarketing Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupIn this episode, Nik Sharma (founder of Sharma Brands) returns to the pod to dig into how DTC brands should be thinking right now: simple, tested offers for Black Friday/Cyber Week, and how to turn those one‑time buyers into repeat customers.For DTC operators scaling from ~$50 M to $500 M:What makes a Black Friday offer work (hint: simple, tested, clear).Why retention after the sale is your leverage — and how to bake it into flows, creative and post‑purchase experience.The internal creative strategist role: why brands who won the recent platform updates had strong in‑house creative ideation, not just an agency doing the work.The “two‑layer strategy” to ads: first who, then why — and how that applies to landing pages, creatives and funnels.Why many brands still get tracking/events wrong on landing pages and why that kills scale.Who this is for: Founders, growth leads and performance marketers in DTC brands who are heading into Q4 and want to both hit a big seasonal number and build playbooks for 2025.What to steal:A plain‑text thank‑you email from the founder that goes out post‑purchase (low cost, high emotional return).Structure your Black Friday/Cyber Week offer now: test ahead, keep it simple, and communicate what's included vs not.Build the “creative strategist” role internally: someone whose job is crafting hooks, angles and formats for your brand (not just delegating to the agency).Timestamps00:00 Retention mindset after Black Friday02:00 Building simple and effective BFCM offers04:00 Why most Black Friday customers don't return06:00 Creative strategy and the Andromeda update08:00 Why brands need an internal creative strategist10:00 Going deeper on avatars and buyer psychology12:00 Marpipe and the importance of better DPAs14:00 Rethinking top-of-funnel in 202516:00 Cutting through the noise with creators and TikTok18:00 Pharmacy trends, GLP-1s, peptides, and affiliates20:00 Supplements, problem-solution marketing, and AI prompts22:00 How Nik uses AI for reporting and creative inputs24:00 Sharma Brands acquisition and team evolution26:00 Sleep optimization and Q4 habits28:00 Landing page fundamentals and data accuracyHashtags#dtcpodcast #niksharma #sharmabrands #ecommercegrowth #bfcm2025 #blackfridaystrategy #d2cpodcast #directtoconsumer #marketingstrategy #facebookads #retentionmarketing #creativestrategy #andromeda #paidmedia #landingpages #marpipe #tiktokmarketing Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupJocelyn from Pilothouse breaks down how their team stays aggressive, adapts fast, and helps clients scale efficiently—even on the actual day of Black Friday.For media buyers and growth teams optimizing in real-time...What to do when your CPMs and CACs spike day-ofWhy legacy evergreen might outperform your BFCM creativeThe one Canva trick Jocelyn uses to refresh high-cost ads fastWhat Rebuy is and how it helped one brand double YoY revenueHow Pilothouse pushes Meta's algorithm before it catches trend shiftsWho this is for: DTC brands, marketers, and performance teams deep in BFCM trench warfareWhat to steal:Canva border hack to make organic product shots pop for BFCMSimplify site UX: static banners, one clear offer, above-the-fold CTADon't trust one dashboard—use the data triangle: Shopify, Meta, Triple WhaleTimestamps00:00 Black Friday PPC shifts and customer acquisition02:05 Scrappy creatives that cut CPMs and boost conversions04:20 Top of funnel focus and new customer strategies06:30 Website optimizations to increase conversion rate today08:50 How one brand hit 100 percent year over year growth11:10 Dealing with delayed attribution and platform discrepancies13:15 How Rebuy boosts AOV and top line revenue15:20 Guiding the algorithm and deep audience persona testing17:35 Wellness category trends and emerging demo shifts18:55 Healthier on-platform metrics through segmentationHashtags#dtcpodcast #blackfridaymarketing #ecommercetips #pilothouse #metaads #googleads #paidmedia #shopifybrands #rebuy #conversionrateoptimization #ecomstrategy #digitalmarketingtips Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF563Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupConnor Swegle co-founded Priority Bicycles to build bikes that look good, ride great, and don't require you to be a mechanic. From a Kickstarter that sold 1,500 bikes to 25,000/year today, he's grown a DTC brand that rides differently — literally and strategically.For DTC founders scaling from ~$5–50M looking to tighten marketing funnels, reduce wasted spend, and build real community.Launched with a $565K Kickstarter campaign that validated product and storyBuilt a brand around low-maintenance belt drive bikes — a real differentiator in a crowded marketWhy they ignore most attribution data and focus on 3 things: product views → add to cart → purchasesSlimmed down Meta spend and saw ROAS increase by tightening targetingHow community-led R&D helped launch the Bruiser with built-in demandWho this is for: founders and marketers growing DTC product brands with real AOVWhat to steal:Don't run campaigns unless your audience is already in a buying mindsetMeasure funnel performance with just 3 steps: view → add → buyInvolve customers in product development, but don't let them pick the color Timestamps00:00 Why Priority Cycles was created03:00 Launching on Kickstarter and early traction06:00 The low-maintenance bike differentiator09:00 Building DTC trust through customer service12:00 Simplifying brand positioning and wayfinding15:00 Crowdsourcing product ideas and community involvement18:00 Using customer insight vs platform data21:00 Meta downshifts and rethinking paid efficiency24:00 Incrementality, ROAS traps, and smarter funnel design27:00 Understanding real customer motivations and tradeoffs30:00 Entering the mountain bike market33:00 Working with creators to co-develop products35:00 Growth outlook and category expansionHashtags#dtcpodcast #prioritybicycles #ecommercegrowth #marketingstrategy #dtcbrands #digitalmarketing #customeracquisition #growthmarketing #brandstrategy #directtoconsumer #bicycleindustry Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupMost DTC brands aren't short on effort — they're stuck in the tactical spin cycle: chasing hacks, optimizing in circles, burning time and team on things that used to work.In this episode, Dave Steele (CEO) and Duncan Ferguson (Strategy Lead) unpack how Pilothouse breaks that loop — and why a proper strategy isn't optional once you pass $5M.For DTC brands trying to scale past tactics and actually build leverage.What's inside:What the “tactical spin cycle” really is — and how to get outThe 3 parts of real strategy: diagnosis, how-we-win, cohesive executionWhy your team's “best practices” might be killing growthHow to unify Meta, Google, Email + more into a single systemWhen to stop optimizing and start repositioning

Subscribe to DTC Newsletter - https://dtcnews.link/signupNate Lagos just wrapped his first week as CMO of Adapt Naturals after a breakout run that saw him quadruple Original Grain's revenue. In this episode, Nate joins Eric Dyck for whiskey and wisdom on persona-driven marketing, CRO as a growth engine, and why you don't need 100 ads a week to win on Meta.For DTC founders and marketers optimizing for LTV and profitable scale in 2025.How to uncover true customer motivations and build actionable personasCRO testing frameworks that compound results across ads, email, and retentionThe “Better Than Black Friday” offer that boosted LTV by 30%Creative volume vs. creative quality — where the real lever isBuilding bundles and pricing for high-AOV buyersIf you're a DTC founder, growth marketer, or a CMO looking to turn creative and CRO into profit levers, this episode is for you.Timestamps00:00 Better Than Black Friday Offer Strategy02:00 Nate's DTC Journey and Early Career04:00 Scaling Original Grain and Persona Marketing06:00 Creative Targeting and Sub-Persona Strategy09:00 CRO Lessons and Split Testing Wins12:00 The Creative Volume vs. Quality Debate15:00 Why Customers Really Buy and Competitor Frames17:00 Moving From Watches to Supplements19:00 Best-Ever Offer and LTV Impact22:00 Pricing Power, Inflation, and High-Ticket Bundles24:00 New Channels, Offers, and Team Leadership27:00 Remote Work, Management Style, and Alignment29:00 Nate's Creative Process and Mindset31:00 Advice to Marketers: Do One Thing Exceptionally Well33:00 Tactical and Practical Podcast OverviewHashtags#dtcpodcast #ecommerce #dtcmarketing #cromarketing #offerstrategy #lifetimevalue #metads #directtoconsumer #performancecreative #shopifybrands Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signuphttps://levelwear.comHyman Ngo, SVP of Product & Marketing at Levelwear, joins us to talk through the brand's evolution from a behind-the-scenes apparel manufacturer to a powerhouse in wholesale and licensing — and now, their pivot into DTC.For brand leaders scaling from golf, wholesale, or licensing into consumer channels.What we cover:The real reason they acquired a customer's brand — and how that changed their whole trajectoryWhy golf was the launchpad: how credibility in elite U.S. clubs unlocked growth back homeHow they scaled to 85 of the top 100 U.S. golf courses (and what that did for their reputation)The role of licensing (MLB, NHL, PGA) in adding growth and brand legitimacyHow they finally built their brand narrative (“Team Over Everything” / “Who's With You”) and why it's now central to their DTC pushWho this is for: Brand operators in wholesale, licensing, or B2B looking to build emotional connection and consumer pullWhat to steal:Build credibility in a “clean” market (no legacy baggage) and use it to reposition back homeTreat brand story as an internal alignment tool — not just external marketingUse licensing as a bridge, but don't lose sight of your brand equityUnlock the BFCM Command Center: https://triplewhale.com/dtcTimestamps00:00 Transitioning from manufacturing to a brand02:15 Buying Levelwear and early operational challenges04:40 Breaking into retail and managing order volume07:20 Slow early growth and breakthrough in the US golf market10:05 How Levelwear entered top golf courses12:40 Evolution of golf culture and apparel trends14:00 Sponsoring pro golfers and athlete partnerships16:00 Expanding into licensed sports apparel18:05 Fanatics partnership and industry comparisons20:00 Crafting Levelwear's brand message and manifesto22:30 Launching the "Who's With You" campaign24:15 Using streaming ads for brand awareness26:10 How the brand story aligns across sports27:40 Message consistency in B2B and retail channels29:00 Levelwear's path toward nine-figure revenue30:30 DTC ambitions and where the brand goes next32:00 Expanding into international golf markets33:00 The future of independent retail in golf34:00 Closing thoughts and next steps for LevelwearHashtags#dtcpodcast #levelwear #golfapparel #sportsbusiness #directtoconsumer #ecommercegrowth #brandbuilding #athleisure #golfindustry #sportsmarketing Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - ⁠https://dtcnews.link/signup⁠Welcome to the episode: we've got Jordan Gordon back on the mic — the guy leading email, retention and CRO at Pilot House, with 25 years in ecommerce under his belt.Role‑Based Hook (for DTC growth/marketing audience):For DTC founders & growth marketers scaling from $5M–100M in revenue, this is your CRO check‑list for Q4.Here's what we dig into:Why your headline conversion rate is a shaky metric — and why “direct conversion” gives you better signal.The one page type (your top product page) you can fix in time for Black Friday to move the needle.How to push “bundling and recommendations” tools to unlock +8–30% lift in AOV with zero extra ad spend.The eight choke‑points across homepage → category → PDP → cart/checkout you must optimize right now.Real copy & button tips: How a tiny phrase (“Feel organic again”) can flip the homepage from meh to go‑time.Who this is for: DTC brand leads, ecommerce CRO/optimization folks, retention & growth marketers who already run advertising and now need to tighten the funnel.What to steal:Run quick benchmark: Are you hitting 5‑7% Add‑to‑Cart, ~2% conversion, ~1.25% direct conversion in Shopify?Pick your top 3‑5 PDPs and make them ultra‑fast (under 3s load) using a tool/tech stack like Niche.Install a bundling/recommendation engine (like Rebuy) across the site and measure +8% lift in AOV by pushing “people like you bought this + add it” flows.Timestamps00:00 Highest Leverage CRO Insights for Q402:10 Benchmarking Add-to-Cart and Conversion Rates04:45 Why Direct Conversion Is a Better Signal07:00 Speeding Up PDPs with Niche for Instant Wins10:05 Boosting AOV with Rebuy Bundling13:00 The 8 Critical Website Choke Points15:45 Optimizing Copy Around Key Conversion Areas18:20 Homepage Strategy for High-Volume Traffic21:40 What Big Brands Get Right on Their Homepages24:30 Final Q4 CRO Checklist and Fast WinsHashtags#dtcpodcast #q4ecommerce #cro #conversionrateoptimization #ecommercetips #shopifygrowth #blackfridayprep #aov #d2cbrands #onlinescaling Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF559Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupWelcome to the DTC Podcast. Today we're joined by Donatas Smailys, Co‑Founder & CEO of Billo, a creator‑marketing platform that helps DTC brands turn authentic creator videos into high‑performing ads. Explore Billo We dive into how brands can build a repeatable creator/content engine that integrates with ad funnels, why follower‑counts are becoming less relevant, how to brief creators with performance in mind, and why AI should support—not replace—human creators.Key TakeawaysWhy creator marketing must be treated as a systematic channel, not ad‑hoc influencer blastsHow to identify and match creators based on performance metrics (hook rate, CTR, ROAS) rather than follower sizeThe role of AI and data in briefing creators, generating content variants, and feeding back into ad performanceHow brands at the $3‑M‑$10‑M revenue stage can structure the first 90 days of creator‑led campaignsWhy authenticity still matters: synthetic avatar creators may work short‑term but risk long‑term trust and accountabilityThe emerging concept of “Answer Engine Optimisation (AEO)” and how creator/social assets feed into future search ecosystemsWhether you're a DTC brand marketer responsible for scaling ads, or a founder looking to build long‑term acquisition engines, this episode gives you a clear blueprint for building creator marketing into your growth stack.Timestamps00:00 AI brief generator and purchase data02:05 Why Billo started content at scale04:15 Creator marketing as a system06:20 Andromeda and creative diversity08:25 Segmenting by the why10:30 Let creators experiment and avoid fatigue12:35 AI influencers vs authenticity14:40 Meta partnership ads and Spark ads16:45 Answer Engine Optimization AEO18:50 Future of authenticity and human only20:55 First three months on Billo plan23:00 Performance backed creator selection25:05 Pricing and ad volume cadence27:10 Data loops AI variations and reuse29:30 Scaling creator content into paidHashtags#DTCPodcast #CreatorMarketing #InfluencerMarketing #UGC #EcommerceMarketing #PaidSocial #MetaAds #PartnershipAds #SparkAds #Andromeda #PerformanceCreative #AnswerEngineOptimization #AEO #Whitelisting #TikTokMarketing #AdCreative #CustomerAcquisition #DirectToConsumer #BilloApp #MarketingPodcast Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupNate Lagos just wrapped his first week as CMO of Adapt Naturals after a breakout run that saw him quadruple Original Grain's revenue. In this episode, Nate joins Eric Dyck for whiskey and wisdom on persona-driven marketing, CRO as a growth engine, and why you don't need 100 ads a week to win on Meta.For DTC founders and marketers optimizing for LTV and profitable scale in 2025.How to uncover true customer motivations and build actionable personasCRO testing frameworks that compound results across ads, email, and retentionThe “Better Than Black Friday” offer that boosted LTV by 30%Creative volume vs. creative quality — where the real lever isBuilding bundles and pricing for high-AOV buyersWho this is for: DTC founders, growth marketers, and CMOs looking to turn creative and CRO into profit levers.What to steal:Persona-based landing pages mapped to Meta ad anglesBetter Than BFCM: discount + gift card offer structureThe “one thing remarkably well” mindset for scalingTimestamps00:00 Better-than-Black-Friday offer boosts LTV02:10 Nate's path into DTC and giftable wood products04:30 Scaling Original Grain with Meta and partnerships06:50 Persona marketing before Andromeda09:10 Landing pages and CRO for each persona11:40 Split testing with Intelligems on Shopify13:50 Creative volume vs quality debate16:10 CMO at Adapt Naturals and LTV mindset18:40 Pre-BFCM $50 voucher play21:00 Raising prices and premium bundles to lift AOV23:20 New channels, influencers, and offer testing25:40 Remote leadership and alignment28:00 Why marketers spot patterns and conspiracies30:20 Copywriting rituals and research workflow32:30 Do one thing remarkably wellHashtags#DTCPodcast #DTC #Ecommerce #BFCM #PreBlackFriday #LTV #MetaAds #CreativeStrategy #Andromeda #CRO #SplitTesting #Shopify #AOV #Bundles #OfferTesting #InfluencerMarketing #AdaptNaturals #OriginalGrain #Intelligems #MarketingPodcast Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - ⁠https://dtcnews.link/signup⁠In this episode, we sit down with Aves, Creative Lead & Partnerships at Pilothouse Digital, to unpack how DTC brands must rethink their creative strategy in the age of Meta's Andromeda algorithm.For performance marketers and DTC founders scaling from $5–20M+.Tactical Takeaways:Why the “one winner ad” model no longer works in Meta's current landscapeHow to identify customer motivations (not just demographics) and map them to creativeA practical framework for testing hooks: swap visuals first, not just voiceovers or copyHow to build a full creative range — from low-effort UGC to high-budget studio work — for each personaWhat creative audits should look like heading into Q4 and how to avoid “noise” in your ad accountWho this is for: DTC brand founders, heads of creative, performance marketersWhat to steal:Steal the “motivation-based segmentation” mindset in your ad strategySteal the 3–5 second visual hook test framework (visual first, audio later)Steal the creative range checklist (iPhone shot → studio shot) to audit your account this weekTimestamps00:00 Understanding Motivations and Creative Diversity02:00 How Meta's Andromeda Update Changed Creative Strategy05:00 Building a Full Creative Range from UGC to Studio Content07:00 Why Niching Down Helps You Scale Up09:00 Moving Beyond “Winner” Ads and Budget Distribution11:00 How to Research Audiences Using Reddit and Reviews13:00 Avery's Hook Testing Framework and Meta Insights17:00 Common Creative Mistakes and Noise in Ad Accounts19:00 How to Audit Creative Diversity for Q4 Success21:00 Creative Audits, Partnerships, and Avery's Process23:00 Lessons from Hosting the Ad-Venturous PodcastHashtags#DTCpodcast #AdVenturous #CreativeStrategy #MetaAds #AndromedaEra #PerformanceMarketing #AdCreative #Pilothouse #EcommerceGrowth #DigitalMarketing #CreativeTesting #AdOptimization #MarketingStrategy #UGC #AgencyLife Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF558Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupIn this episode of the DTC Podcast, we talk with Ben Perkins, founder of &Collar — a men's performance dress shirt brand that's scaling smart by rigorously testing what works. Ben breaks down how they use Intelligems to uncover pricing and shipping threshold wins, and how they're segmenting customers to align messaging and creative for maximum return.What you'll learn in this episode:How a 4-way price test on a single SKU using Intelligems led to an extra $1.99/unit without conversion lossThe impact of testing free shipping thresholds ($75, $125, etc.) on AOV vs. conversionHow to define and target “recurring & required” customer personas for profitable acquisitionWhy your core SKU may deserve more focus (50% of &Collar's sales are still from their white dress shirt)How to evaluate agency and team performance with contribution margin logicIf you've ever relied on intuition or competitors when setting prices or shipping offers, this episode will challenge you to test with precision — and scale what works.Timestamps00:00 – Price testing with Intelligems on &Collar's best-selling dress shirts03:00 – Founding story and early years of &Collar's growth journey06:00 – Post-pandemic market shifts and targeting “recurring & required” buyers09:00 – SKU expansion challenges and focusing on the white shirt advantage12:00 – Persona-based creative strategy and micro-segmentation for growth15:00 – Discovering the $49.99 price sweet spot through A/B testing18:00 – Testing free-shipping thresholds and increasing conversion rates21:00 – Focusing on new customer acquisition and top-of-funnel strategy24:00 – Always be testing: CRO roadmap and platform optimization27:00 – Tracking profitability per visitor, product, and employee30:00 – Long-term vision for &Collar and the road to a potential exitHashtags:#DTCpodcast #Intelligems #AndCollar #PricingStrategy #ABTesting #EcommerceGrowth #DTCbrands #ConversionRateOptimization #ShopifyBrands #EmailMarketing #CustomerAcquisition #BusinessStrategy #Profitability #Ecommerce Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Subscribe to DTC Newsletter - https://dtcnews.link/signupWelcome to the DTC Podcast. Today, we're joined by Seth Waite, Founder and Buyer Psychologist at Schaefer, where he helps CPG and food and beverage brands unlock growth by digging into the real reasons people buy.In this episode, we cover:Why knowing your customer via demographics isn't enough - the shift to behaviors, motivations, and jobs-to-be-done.How to build a "Why People Buy Pyramid" for your brand and map messaging across basic needs, emotional values, personal growth, and community.How to recognize true product-market fit in a DTC/CPG context (hint: when the only thing stopping you from selling more is budget).Why targeting the small obsessed segment matters (the "kingpin strategy") and how that unlocks long-term scale and profitable growth.Practical tips for talking to customers today - simple interviews, replacement questions, and how to turn qualitative insights into segmentation and messaging.Best moments you'll want to scan for:• "Demographics are interesting ... but they're not always insightful."• "What you should be telling is the customer's story - these are the occasions you'll have with our product."• "If the only reason why you're not selling more is money ... you've got product-market-fit."• The breakdown of the Why People Buy Pyramid and how it applies to food and beverage brands.• How brands like Oreo and Liquid Death illustrate layering of needs, emotional values, and community.Whether you're launching a new DTC food brand, scaling a snack or beverage line, or trying to sharpen your segmentation and messaging, you'll walk away with concrete frameworks and a clearer path to growth.00:00 - Introduction: Why People Buy01:20 - From Sam's Club to Walmart: Studying Real Buyer Behavior05:12 - Motivations vs. Demographics12:15 - Oreo: How to Own a Category18:03 - Brand Psychology, Packaging, and Subconscious Triggers26:06 - What Product-Market Fit Actually Looks Like32:28 - Tell Their Story, Not Yours39:13 - How to Actually Get Insight (Without a $150K Research Budget)#ConsumerPsychology #WhyPeopleBuy #CPGMarketing #BrandStrategy #ProductMarketFit #CustomerInsights #BehavioralScience #MarketingPsychology #FoodAndBeverage #DTCMarketing #MotivationBasedMarketing #EmotionalBranding #DataDrivenMarketing #OreoCaseStudy #LiquidDeathMarketing #FishwifeBrand #CustomerResearch #FounderStrategy #MarketingPodcast #DTCPodcastSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video