Podcast appearances and mentions of steve mason

I'm Granger Forson and you can find me at www.bizsmart-gloucestershire.co.uk or on LinkedIn. On this episode, I talk with Steve Mason, the visionary behind Nova Blue Technologies, a remote-first cybersecurity company that grew from a solo startup during the lockdown to a 14-strong international team. Steve shares how a “kindness is the default” ethos permeates Nova Blue's culture, creating an atmosphere of trust, flexibility, and empowerment. Fueled by his GCHQ and defense industry background, Steve's focus on proactively configuring systems – rather than just alerting – sets Nova Blue's managed service apart. Their hiring principle of “attitude, aptitude, and appetite” has seen Nova Blue attract dynamic, passionate individuals who fit perfectly into the “Nova Legion.” With 70% of leads coming from channel partners, Steve reveals how they are diversifying lead generation and why they are committed to organic growth before eyeing a potential exit. You'll be inspired by the bold international aspirations (Canada, Middle East, Indonesia) that guide Nova Blue's expansion plans – and the “people-first” approach they'll keep at every stage. Tune in for insights on building a vibrant culture, scaling organically, and protecting SMEs worldwide. To ensure you don't miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. Also, you can nominate a guest for ScaleUp Radio if you know someone with an interesting ScaleUp story – you can find how in the show notes. So, let's now dive into the inspiring journey of kindness is the default, attitude-aptitude-appetite, and bootstrapped growth with Steve. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: https://bizsmarts.co.uk/scaleupradio/kevin You can get in touch with Granger here: grangerf@biz-smart.co.uk   Book a call with Granger - 30 minutes value add conversation for Business owners with Staff.https://api.goexela.com/widget/bookings/catchupgrangerugx7zl   Kevin's Latest Book Is Available! Drawing on BizSmart's own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - https://www.esusgroup.co.uk/   Steve can be found here: steve@nova-blue.net   Resources: Start With Why By Simon Sinek - https://uk.bookshop.org/p/books/start-with-why-how-great-leaders-inspire-everyone-to-take-action-simon-sinek/239994?ean=9780241958223 The Infinite Game  by Simon Sinek - https://uk.bookshop.org/p/books/the-infinite-game-simon-sinek/185827?ean=9780241385630 The Rest Is Politics podcast - https://www.globalplayer.com/podcasts/42KuSr/ Diary of a CEO - https://stevenbartlett.com/doac/ Microsoft Teams - https://www.microsoft.com/en-gb/microsoft-teams/group-chat-software Stirling Bank app - https://www.starlingbank.com/download/  

Today's guest, historian Steve Mason, has called Josephus's The Jewish War "perhaps the most influential non-biblical text of Western history." And he's got a point! Read alongside the Bible, The Jewish War tells the "rest of the story" — specifically, how the Romans came to destroy the Temple in 70 CE. The trouble is, The Jewish War isn't "history" in the modern sense. It's a narrative written to make moral arguments about "good" and "bad" leaders in both Jerusalem and Rome. In today's episode, Mason explains how historians like himself try to reconstruct the past from a wide variety of sources, not just narrative.To learn much (much) more, check out some of Steve's excellent books:A History of the Jewish War, AD 66-74 (2016)Josephus and the New Testament (2002)Jews and Christians in the Roman World: From Historical Method to Cases (2023)SUPPORT BIBLICAL TIME MACHINEIf you enjoy the podcast, please consider supporting the show through the Time Travelers Club, our Patreon. We love making the show, but since we don't run ads we rely on listener contributions to cover our costs. Please help us continue to showcase high-quality biblical scholarship with a $5/month subscription.DOWNLOAD OUR STUDY GUIDE: MARK AS ANCIENT BIOGRAPHYCheck out our 4-part audio study guide called "The Gospel of Mark as an Ancient Biography." While you're there, get yourself a Biblical Time Machine mug or a cool sticker for your water bottle.Support the showTheme music written and performed by Dave Roos

Steve Mason bought a round in regional Victoria. Traralgon is several hours out of Melbourne yet Steve Mason has taken on a lawncare run he has been able to improve. Better clients and better prices amongst other things have seen him set up well in business

The end of another year has rolled around in the blink of an eye! We've managed to publish a whopping 42 episodes this year, pushing us over the 200 episode mark.  We want to thank all our listeners, both old and new, for allowing us to continue to share both ISO tips and success stories from our wonderful clients. We hope you'll follow along as we continue our podcasting journey in 2025. To close out the year, Ian Battersby and Steve Mason share some of their stories of misadventures during audits, from common mistakes, to broom battles and forklift mishaps, they really have seen it all! Listen, laugh and learn what not to do during an audit. You'll learn ·      What not to do in an audit   Resources ·      Isologyhub   In this episode, we talk about: [02:05] Episode Summary – Ian and Steve share some of their experiences from their time as auditors. From common mistakes to outlandish situations that you'd have to see to believe, listen and learn what shouldn't happen during an audit.  [03:40] Lazy Copycats: Steve recounts a time where a company had copy and pasted their Management Review for years, which rightfully earned them a non-conformity. Ian shares a similar story where a construction company submitting a tender had copy pasted the content and included the wrong company name! The copying doesn't stop there, as Steve remembers a company Quality Manual that managed to include multiple company names. It was found that they'd simply copy and pasted example pages they'd found online that looked good, but didn't bother to update any of the content to be relevant to them. [06:30] Training Troubles – Ian recounts a time where he was auditing a subcontractor for a construction company that required a record of training. The induction was very important and obviously needed to be documented. When he checked the documents, though all the forms had different names, all the signatures suspiciously had the exact same handwriting! Turns out the Director was signing them all off, which is obviously in breach of a number of health and safety related regulations. [08:00] IT Security slip-ups – Steve recounts a time where a Finance Director had good intentions, but poorly implemented his idea. The Finance Director didn't trust their IT system back-up and instead backed-up all his information on a memory stick. Steve had pointed out the flaws with this, such as losing the memory stick, data getting corrupted ect. It just simply isn't a safe or reliable way to store such important information. [09:05] Disconnected Leadership – Ian shares a time where an auditor caught the lack of leadership commitment to their management system. Despite it being a very nice looking management system by all accounts, the cracks showed enough for an outsider to spot the flaws. Steve adds that sometimes, you can over engineer a management system to a point past useful. It needs to work for your business, otherwise people will work around it to get what they need done. Steve had a rather obvious example if this when he required a chat with a member of leadership, who refused on the day initially, despite it being scheduled for 6 months. The person relented a few minutes over lunch where he posed his complete commitment to BS 5750 – A standard that existed 20 years ago and had since been replaced by ISO 9001. Very telling for his level of ‘commitment'. As we have covered in a previous episode – Leadership commitment is imperative to a successful management system. [11:40] Skip Diving for Secrets – Steve shares his experience of conducting a skip diving exercise, which is following a document waste trail. At a certain company, they ended up looking in an actual skip only to find what looked like a lot of confidential documents, when questioned someone had said that they looked like they belonged in the CEO's filing cabinet. When questioned, the CEO remarked ‘I didn't want you to catch me with anything that I shouldn't have, so I threw it all out last night'. This warranted a non-conformity as anyone could have gone past and fished out that confidential information just as Steve had. Ian also adds a time where he worked in the NHS and a local hospital had an accident where a lot of confidential medical files ended up scattered across the floor. These were documents that should have been disposed of securely. [14:05] PPE? You've got to be kidding me! – Ian recounts a time working for a manufacturing company that was part of a large international firm. Their UK operation had to abide by strict PPE requirements, proper shoes, eye protection ect. It was something that everyone on the premises had to adhere to. One day, a Director walked in with none of the PPE which was clearly labelled on many of the signs decorating the shop floor. He had incorrectly assumed that because of his position, he could walk around with no PPE whatsoever. Fortunately the shop floor supervisor set him right and sent him to get properly suited up. [15:35] Data Centre security says no – Steve recalls a time when a member of top management went to visit one of their own data centre's, on getting to the gate the security had told him ‘I don't care who you are, your name isn't on the list so you're not getting in.' That person hadn't gone through the process of being approved for entry. Yet, predictably, they sent complaints everywhere, but the head of the UK branch had quite rightly praised the security personnel for simply following protocol. [16:55] Private bank details? Don't mind if I do! – While Steve was auditing physcial security for an office, a printer ended up printing the payroll of every employee at the business. This wasn't in a private room, this was in the middle of the office, so anybody could walk up and see bank account details and salaries! When questioned, it turned out their Finance Director was working from home, and hadn't bothered to contacts anyone to retrieve the documents. So unsurprisingly, they received a non-conformity. [19:55] Do not goad the auditor -  A bit of advice from Steve “Never say ‘this is our most secure room' to an auditor” – that is essentially a challenge, and one that you'll likely lose if you don't follow your own processes. Steve put this to the test when someone had claimed only 3 people had access to a certain room. Out of curiosity, Steve used his visitor badge to gain entry, and asked if he was included in that 3. Obviously he wasn't, and this was simply down to access control being a bit muddled at that particular company. [21:25] Mistaken Identity: Steve recalls a time when he was given a visitors badge with a completely different person as the photograph. It had no effect on the correct access rights, but amusing all the same. He shares another story where he shared a waiting room with another Steve. When they called only the first name, the other Steve was taken into that business and questioned on ISO, to which the poor man had to inform them that he had no idea what they were talking about! Shortly after, the correct Steve was collected. But it goes to show how important it is to ensure you're giving access to the right people. [24:20] Battle of the Broomsticks: Ian recalls another time when working in construction, when he had the opportunity to work at a horse racecourse. They were looking to achieve what was OHSAS 18001 at the time (now known as ISO 45001), and it was going so well until a few new hires came running across the stable yard wielding 2 brooms, battling like gladiators in view of their auditor. Thankfully they weren't really harming each other, but it was enough for the auditor to raise a few questions about subcontractor controls. You really couldn't write the timing any better (or worse, I suppose!). [26:15] Clearly a certified forklift driver:  While Steve was working at a warehouse, the manager there stressed how well trained all of their forklift drivers were, how sensible they all were. Though, Steve could see a person dancing, speeding and popping wheelies with his forklift over the managers shoulder. After he'd been alerted to the wannbe stunt driver, the manager went to have a word with them. [27:30] Accidents don't happen after 5pm: Ian was working at a company that highly valued the use of PPE on-site, everyone did a good job of abiding by that, until it came to the end of the day. One person leaves across the shop floor in just a normal t-shirt and jeans, waving them all off happily as he leaves for the day. He still had to cross the shop floor, and being off the clock doesn't make you invincible. [29:10] Fire Door Dramas: Steve recalls a time during an ISO 9001 audit where he spotted a fire door had been blocked by pallets in a warehouse. Another time he saw a fire door that was actually chained and padlocked! On another occasion, a local council had put their rubbish bins outside the fire door for the building, and during a fire drill, they couldn't get out.   Ian states how many times he's seen signs ignored by drivers who park in front of fire exits. All this to say that a little awareness goes a long way. [31:10] Emergency Plans for the avid reader: During an incident at an NHS hospital where they'd suffered a long term major power outage, Ian and the staff had found that the emergency plans were 144 pages long! With Senior responsibilities hidden away in an Appendix on the last few pages. Well thought out plans are necessary, but the actual procedure needs to be something that can be followed in the event of an emergency. A little common sense should be applied when deciding what needs to be communicated. [34:00] Risk Assessment disaster: While working with a team in a manufacturing plant, Ian helped them to streamline their risk assessment process as their previous one needed too many signatures to actually go anywhere. This bottleneck was resolved with months of hard work, or so they thought… When it came to being audited, the auditor asked the team manager what happened to all of the risk assessments, he'd then pointed towards the Health & Safety Management and claimed they had them all, who had to admit that he didn't. Later that evening a director called the administration and asked to hide all of the documentation, to which she rightly refused to do. This also linked back to when the auditor had asked about how the apprentices were trained, and it happened that the apprentice supervisor was on holiday and so they were just let onto the shop floor. Suffice to say, this didn't reflect well on the resulting audit results. [36:30] Against the wire: Ian states that manufacturing companies are not famous for admin. He had one experience while trying to get a recertification booked in, which went up against the wire for their current certification running out. The CB obliged and sent a very qualified Health & Safety assessor there, who took them to pieces. It didn't take long for him to point out that they had a really nice management system with no commitment from managers to use it. A word to the wise – don't leave your recertification up until the last minute! If a CB tried to move your recertification past that expiry date, you can and should push back.   [39:00] Password palavers: Steve shares an experience when he interviewed a very organised PA who managed 7 Directors. At the end of the audit he pointed out a folder on her computer called ‘passwords', to which she obliged to show him the contents. Predictably it contained all the usernames and passwords for various accounts the Directors owned. She knew about the secure passwords policy, but no one could realistically remember that many! When Steve questioned the technical team, they states only selected people needed one, and she wasn't one of them. Steve pointed out that she did, and had done the best she could with the tools available, and gifted them a non-conformity as a result as they hadn't done a good job of ascertaining who should get additional security tools. By the end of that day, the PA had their own password vault. [41:30] A fire extinguisher as useless as a chocolate teapot: In another company Steve had noted that they still had a black fire extinguisher. When asked, the staff replied that they were all up-to-date as of 2007. On checking, it was revealed that it had last been serviced in August 1997 – so no, it was not in fact ‘up-to-date'. It may be innocuous to some, but when it comes to safety equipment, that could be the difference between life and death in an emergency. [42:40] Technophobes in a modern age: Ian recounts a past quality audit he did for an engineering company. They require a lot of specific ISO Standards for that industry, and so the company paid a subscription service to ensure they had digital copies of all these Standards to refer back to. One such standard was on verification, and on asking a particular quality engineer about how he verifies a specific product, he pulls out a printed hard copy of a standard from 1993. Ian was interviewing him in 2017, there had been at least 2 updated versions of the Standard out by that point. When probed about why he wasn't using the online standards library paid for by the company, he simply stated ‘I don't like computers'. [45:00] The case of the mysterious ghost file: Steve once had an audit with a relatively nervous member of staff, after explaining that all he has to do is explin how he works, the interview went rather smoothly. At one point he photocopied a bit of paper, hole punched it and filed it away on a shelf in the corner. Steve initially thought ‘good admin, he's clearly following a process', so when he returned Steve asked why he filed that particular bit of information away, to which the staff member said ‘I don't know, I've just been told to do it'. Steve then questioned the Quality Manager there about that document and they replied with the same. He then questioned the warehouse personnel to get the same answer. So, you have this document being photocopied over and over, filed away each time and no one knows why! Steve politely pointed out that it might be a good idea to rethink that pointless process. [47:50] Useless numbering systems: Ian had a similar experience with a numbering system that nobody knew the origins of. The staff involved simply shrugged it off and stated it was simply just what they used. Ian decided to put something to the test, by getting rid of it. He removed an entire archive system from a company's network folder, as back then file space was a big cost and concern. He kept the files and waited to see if anyone actually needed them. After months, he only had 2 requests for documents. It's important to ask both what is and isn't working well. Getting input from all levels of staff can be eye opening, and empower those employees who can help shape up company processes to work more efficiently. [49:50] Allergic to Audits: Ian shares a secondhand story where a trainer for the HSE was conducting a site visit, where he needed to question the shop supervisor on a few things. He asked him for something he couldn't see, and the guy agreed to go get it, and just never came back. Apparently he was so scared of the auditing process that he just went home!   [54:00] Shady police and stolen cars: One of Steve's previous clients had an experience where what they thought was a policeman asked about a hire car the company owned, stating it had been involved in a crime. They didn't think much of letting him take it for his ‘investigation'. Later when the hire company asked about getting their car back, the staff let them know what happened, rightly confused this led to a lot of discussion. As you can probably tell, the man was not a policeman and had made off with a nice shiny BMW simply by asking for it. If something like this happens to you, always ask for documentation from the police. [55:00] The Great Computer Caper: Ian recalls a training centre incident where a lot of computer equipment is stored in one suite. One day a few  guys came in and started lifting stuff out, people were holding doors open for them, not at all thinking them to be thieves. Low and behold, they were and took everything. Steve recounts a very similar experience where the thieves posed as a computer service company, stripping the entire office on a Friday afternoon. It wasn't until Monday when everything was still gone that people thought to question who those people really were. Thank you all for a great 2024, we look forward to bringing you more ISO tips and success stories in 2025. We'd love to hear your views and comments about the ISO Show, here's how: ●     Share the ISO Show on Twitter or Linkedin ●     Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

Janet and Steve chat about how the lifestyle and content creation was nearly 30 years ago from finding hookups through magazine ads to online dating sites and other ways the lifestyle has evolved over time.Mainstream shoots versus lifestyle fun, exploring kinks, banging young bucks, and porn star crushes.Check out more of Janet and Steve here: https://linktr.ee/officialjanetmasonxxxSupport the showVisit https://linktr.ee/sexxxysoccermom to see lots more of Sexxxy Soccer Mom

Send us a textDanny: And I see the jars of clay guys standing by the escalator. go over and say, Hey, we just came up with this new name. not going to call ourselves Villanelle anymore. And one of the guys, think it was Steve Mason says, that sounds like a rap group. Are you really going to do that?This week, Danny Stephens, Michael Johnston and Kevin Breuner discuss changing their name from Villanelle to Smalltown Poets and Gloria - the song they "stole" from their friends, The Waiting.New episodes release each Monday.

Doc discusses Dodgers' Dustin May's upcoming Tommy John surgery with Steve Mason and John Ireland.

In July 2024, A logic error in an update for CrowdStrike's Falcon software caused 8.5 million windows computers to crash. While a fix was pushed out shortly after, the nature of the error meant that a full recovery of all effected machines took weeks to complete. Many businesses were caught up in the disruption, regardless of if this affected them directly or by proxy due to affected suppliers. So, what can businesses learn from this? Today, Ian Battersby and Steve Mason discuss the aftermath of the CrowdStrike crash, the importance of good business continuity and what actions all businesses should take to ensure they are prepared in the event of an IT incident. You'll learn ·      What happened following the CrowdStrike crash? ·      How long did it take businesses to recover? ·      Which ISO management system standards would this impact? ·      How can you use your Management System to address the affects of an IT incident? ·      How would this change your understanding of the needs and expectations of interested parties? ·      How do risk assessments factor in where IT incidents are concerned?   Resources ·      Isologyhub ·      ISO 22301 Business Continuity     In this episode, we talk about: [00:30] Join the isologyhub – To get access to a suite of ISO related tools, training and templates. Simply head on over to isologyhub.com to either sign-up or book a demo. [02:05] Episode summary: Ian Battersby is joined by Steve Mason to discuss the recent CrowdStrike crash, the implications on your Management system and business continuity lessons learned that you can apply ahead of any potential future incidents.   [03:00] What happened following the CrowdStrike crash?– In short, An update to CrowdStrike's Falcon software brought down computer systems globally. 8.5 million windows systems, which in reality is less than 1% of windows systems, were affected as a result of this error. Even still, the damage could still be felt from key pillars of our societal infrastructure, with a lot of hospitals and transportation like trains and airlines being the worst affected. [04:45] How long did it take CrowdStrike to issue a fix? – CrowdStrike fixed the issue in about 30 minutes, but this didn't mean that computers affected would be automatically fixed. In many cases applying the fix meant that engineers had to go on site to many different locations which is both time consuming and costly. In some cases Microsoft said that some computers might need as many as 15 reboots to clear the problem. So, a fix that many were hoping would solve the issue ended up taking a few weeks to fully resolve as not everyone has IT or tech support in the field to issue a manual reboot. A lot of businesses were caught out as they don't factor this into their recovery time, some assuming that an issue like this is guaranteed to be fixed within 48 hours, which is not something you can promise. You need to be realistic when filling out a Business Impact Assessment (BIA). [07:55] How do you know in advance if an outage will need physical intervention to resolve? – There is a lesson to be learnt from this most recent issue. You need to take a look at your current business continuity plans and ask yourself: ·      What systems to you use? ·      How reliable are the third-party applications that you use? ·      If an issue like this to reoccur, how would it affect us? ·      Do we have the necessary resource to fix it? i.e. staff on site if needed? Third-parties will have a lot of clients, some may even prioritise those that pay a more premium package, so you can't always count on them for a quick fix. [09:10] How does this impact out businesses in terms of our management standards? – When we begin to analyse how this has impacted our management systems, we can't afford to say ‘We don't use CrowdStrike therefore it did not impact us' – it may have impacted your suppliers or your customers. Even if there was zero impact, lessons can be learned from this event for all companies. Standards that were directly affected by the outage were: ·      ISO 22301 – Business Continuity: Recovery times RPO and RTO; BIA; Risk Assessments ·      ISO 27001 – Information Security: Risk Assessment; Likelihood; Severity; BCP; ICT readiness ·      ISO 20000-1 – IT Service Management; Risk Assessment of service delivery; Service continuity; Service Availability Remember, our management systems should reflect reality and not aspiration [11:30] How do we use our Management Systems to navigate a path of corrective action and continual improvement? – First and foremost an event like this must be raised as an Incident – in this case it would no doubt have been a Major Incident for some companies. This incident will typically be recorded in the company's system for capturing non-conformities or continual improvement. You could liken this to how ISO 45001 requires you to report accidents and incidents. From the Incident a plan can be created which should include changes to be considered or made to the management system. The Incident should lead us to conducting a lessons learned activity to determine where changes and improvements need to be made. We are directed in all standards to Understanding the Organisation and its context The key requirement here is to determine the internal and external issues that can impact your management system, and prevent it from being effective. Whatever method a company uses for this, perhaps a SWOT and PESTLE; the CrowdStrike/Microsoft Outage should be included in this analysis as a threat and/or Technical issue. [15:15] What are the lessons learned from our supply chain? – In many ISO Standards, such as ISO 9001 and ISO 27001, there is a requirement to review your suppliers and the effectiveness of the service they're delivering. So you could send them an e-mail to ask how they have dealt with the issue, what actions did they take and how long did it take to fully restore services. This is a collaborative process that you can factor into your own risk assessments, as you can make a better judgement on future risk level if you are privy to their recovery plans. Many people still think of that requirement only in relation to goods and products. i.e. has my order been delivered ect. However, it relates to services such as IT infrastructure as well. You rely on that service, so evaluate how well it's being delivered. [17:35] Join the isologyhub and get access to limitless ISO resources – From as little as £99 a month, you can have unlimited access to hundreds of online training courses and achieve certification for completion of courses along the way, which will take you from learner to practitioner to leader in no time. Simply head on over to the isologyhub to sign-up or book a demo. [19:50] Once you have established lessons learnt, what's next?  – The Standards provide a logical path to work through. One of the first steps is to conduct a SWOT and PESTLE, and doing so after a major incident is recommended, as your threats and weaknesses may have changed as a result. Do not simply put the sole blame on a third-party who an incident may of originated from. This is about your response and recovery, your plans coming into effect to deal with the situation, not about who is at fault. One such finding may be your lack of business continuity plans, in which case, looking at implementing aspects of ISO 22301 may be an action to consider. It's also important to note down any positives from the incident too. You may have dealt with something very fast, communicated the issue effectively and worked with clients to ensure that their level of service was minimally impacted. If a team dealt with a situation particularly well, they should be recognised for that, as it really does go a long way. [23:55] The importance of revisiting your SWOT and PESTLE: These exercises shouldn't just be a one time thing. You should be addressing these after incidents and any major changes within the business. Ideally, you should be looking at these in all your meetings, as many actions may need to be escalated to a strategic level. If you'd like to learn about how one of our clients embraced SWOT and PESTLE, and used it to their advantage, check out episode 53. [25:20] How has our understanding of the needs and expectations of Interested Parties been changed? - How has the Outage impacted the needs and expectations of interested parties? Understanding this might lead companies to ask questions about the robustness and effectiveness of different parts of the management system: ·      Risk Assessment ·      BIA for BCP ·      Recovery Plans ·      DR plans ·      Service Continuity [27:50] What should you be considering with your risks assessments? - Risk Assessments, if they follow the traditional methodology, with have Likelihood and Impact/Severity scores an in the light of this outage, and any event, the likelihood and Impact scores should be updated. If a company has set the likelihood as ‘once every 5 years' it should seriously consider changing this to ‘once every 6 months' or 'once every year' to understand if this poses any new risks to the business. The likelihood score would of course be updated every year until it has recovered to ‘once every 5 years'. The impact is important to look at. If a company has been impacted by this outage, what has it cost the company to recover – talk to finance and other departments to understand the cost and change the scoring accordingly. [33:20] Why should a business carry out a risks assessment as part of lessons learnt? - Our risk assessments are not a one-off, but should be living documents that reflect the status of threats to the business. In ISO 27001 there is a statement to identify the ‘Consequences of  unintended changes,' and it could be argued that an Outage on the level of the CrowdStrike/Microsoft outage was an ‘unintended change that led to consequences in many businesses. So, use your risk assessments as live tools to report on the reality facing the organisation. Similarly, BIA assessments for BCP should be reviewed to determine if the assumed impact reflects the real impact; also look at the recovery plans to see if they are effective. If a recovery plan has stated that this type of incident could be recovered in 48 hours, and in reality it has taken 2 weeks, it means that recovery times in terms of RPO and RTO should be reviewed. Remember - your management system should reflect reality and not aspiration. If you'd like to book a demo for the isologyhub, simply contact us and we'd be happy to give you a tour. We'd love to hear your views and comments about the ISO Show, here's how: ●     Share the ISO Show on Twitter or Linkedin ●     Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

Werner feiert seinen Geburtstag 1994 im Cyberhouse und Christine guckt Steve Mason beim mixen über die Schulter. Musik: Amok Dee Artwort: nice_und_cool (Instagram)

In the final instalment of Live from the Memorial Cup Mike Stubbs and Jim Van Horne talk with London Knights Fan Club President Sav Neth, Saginaw Spirit President Craig Goslin and tell stories about Steve Mason and Tyler Parsons. They also hear from London defenceman Jackson Edward as he and the Knights prepare to play in the Memorial Cup final. Learn more about your ad choices. Visit megaphone.fm/adchoices

It's been ten years since Donald Sterling was banned for life from the NBA. In this very special bonus episode, we check in with our Sterling Affairs' mainstays: Shelly, V., and of course, the Los Angeles Clippers. A whole lot has changed for the allegedly cursed team in the past decade, from a new owner to a new arena. But can they actually take home a title?  Guests: Marc Spears, Zach Lowe, Steve Mason, John Ireland Learn more about your ad choices. Visit megaphone.fm/adchoices

Steve Mason is the owner and founder of the Legendary 'Cannonball Bike Run' - the World's GREATEST Motorcycle Rally.If you book to go on a Cannonball, mention TEAPOTONE for some FRREBIES!

Dr. Steve Mason, president of LeTourneau University, shares about how to navigate cultural challenges while staying true to your mission, fostering trust in leadership, and cultivating a workplace that thrives with engaged employees. Find full show notes here: https://bit.ly/49RkO4D Share the love. If you enjoyed this episode, please rate it on Apple Podcasts and write a brief review. https://podcasts.apple.com/us/podcast/the-flourishing-culture-podcast/id1060724960?mt=2   By doing so, you will help spread our podcast to more listeners, and thereby help more Christian workplaces learn to build flourishing cultures. Follow our Host, Al Lopus, on X https://twitter.com/allopus  Follow our Host, Al Lopus, on LinkedIn https://www.linkedin.com/in/allopus/ Email our host at al@workplaces.org

 The guys bring up the Super Bowl Halftime show to producer Laura since she has strong opinions about him. Kap had a strong opinion about Tony Romo and where he went wrong. Kevin Harlan had a great call. Steve Mason made his return to tv. Kap can't believe how many people became critics because of the Usher halftime show. BIG DEAL OR NO DEAL. DEALERS CHOICE Learn more about your ad choices. Visit megaphone.fm/adchoices

How many Beatles songs is Paul McCartney obliged to play at Glastonbury? How many Beta Band songs is Steve Mason obliged to play at Green Man? And how many Gig Pigs songs will Foxes and Hedgehogs be obliged to play at the Amersham Arms? Both of them, we hope, as Alex and Ivo talk to Dan and Jack of F&H, soundtrackers to the pod, ahead of February 16th's collision of worlds in south east London. Tuck into this hallmark pre-gig pig, also featuring Kombu Nori and Jeez Lluis, and join us on Friday night! We'll share only a few hours but you'll remember every minute! Download extra swill, rate and leave review, just add it to the list of things that you are gonna do. The Extra Swill playlist: https://open.spotify.com/playlist/45NNtgh2FbvR4emjWbAVQh Emails and recommendations in the usual places - gigpigspodcast@gmail.com Follow us! @ivo_graham @alexkealy A 'Keep It Light Media' Production  Sales, advertising, and general enquiries: hello@keepitlightmedia.com Learn more about your ad choices. Visit podcastchoices.com/adchoices

Before we dive into the new year, we'd like to take a step back and reflect on 2023.  Last year was filled with a lot of topics and challenges, from tackling the transition to ISO 27001:2022, to finding credible ways to offset your carbon emissions within the UK. With a total of 33 episodes published last year, Mel looks back on the 5 most popular episodes of 2023, including some highlights from each episode. You'll learn ·       What were the top 5 most popular podcast episodes of 2023? ·       A highlight from each of the top 5 episodes   Resources ·       The ISO Show   In this episode, we talk about: [00:45] Editor shoutout – A special shout out to the Blackmores Communication Manager, Steph Churchman, who helps organise, produce and publish the ISO Show podcast!   [01:20] Information Security was a favorite topic for 2023 – ISO 27001:2022 was definitely a hot topic in 2023, which is not a surprise seeing as anyone currently certified to ISO 27001:2013 will need to transition to the latest standard by October 2025. Many were making a start on this in 2023, or looking to plan it in for 2024. [02:10] #1: Episode 128 What's new with ISO 27001:2022? – Orginially published as part of a series of podcasts explaining the new Standard. This episode focuses on a high-level overview of the major changes. Here are a few highlights from the snippet: ·       Steve Gives an overview of what's new in ISO 27001:2022 – The updated version of ISO 27001 was released on the 26th Oct 2022. The new version included 24 changes and clarifications within the main clauses. ·       The controls for the new standard are now categorised into 4 groups: Organisation, People, Physical and Technology  ·       We covered some of the new controls in more detail in previous episodes: #109, #110, #111, #112, #113 and #114 ·       The 24 changes and clarifications to Clauses include older existing clauses which have been tidied up to be more transparent. We recommend reviewing to ensure that you are complying in a way that aligns with the Standard. ·       There are 11 new Controls. 56 controls from the 2013 version have been reduced to 24 with 58 remaining unchanged. So, in short, Annex A has been simplified with less duplication of controls.   [09:15] #2: Episode 130 What are the 11 new controls in ISO 27001:2022? – In this episode we brought Steve Mason back to discuss the 11 new controls in ISO 27001:2022, and delve into the context of why these were added. We also highlight some of the resources we've made available in the isologuhub, including mention of our ISO 27001 Transition Gameplan. Here are a few highlights from the snippet: ·       These new controls are nothing to worry about – they are simply aligning the Standard with more modern security considerations. You may already be complying with them! ·       Control A.5.7 Threat intelligence – ‘To provide awareness of the organization's threat environment so that the appropriate mitigation actions can be taken.' – This can come from many different sources, such as the NCSC or local police websites. There are also additional tools you can add to detect possible phishing attacks. This also includes consideration to external threats – Information Security is about much more than just protecting data! It also includes physical security. ·       Control A.5.23 Information security for use of cloud services – “To specify and manage information security for the use of cloud services.” – More and more businesses reply on cloud-based computing. It's important to verify the security of your service provider to ensure it's adequate. You can check to see if they have any valid Information Security related credentials such as CSA Star, Cyber Essentials, SOC. You could also adopt principles of ISO 27017 (certification for cloud security), ISO 27018 (Protection of PII in the public cloud) and ISO 27701 (PII security Standard). ·       Control A.5.30 ICT readiness for business continuity –‘ To ensure the availability of the organization's information and other associated assets during disruption' – There a few standards that could assist with this, including ISO 27031 (ICT readiness for Business Continuity). Those that have ISO 22301 may want to look at how ISO 27001 elements can be integrated and improved in any disaster recovery plans. ISO 27001 needs to be an integral part of any business continuity plans – not just a bolt on. Small business may not want to conduct a full business impact analysis, but should carry out a risk assessment around business continuity at the very least.   [21:20] #3: Episode 134 Credible Carbon offsetting with Treeconomy: We had some fantastic guests on the show last year, such as Harry Grocott – CEO of Treeconomy. We invited him on to talk about how we can demonstrate credible carbon offsetting through schemes here in the UK, and how you can avoid falling prey to greenwashing. Here are a few highlights from the snippet: ·       Can we quantify the value of nature? Short answer right now is no, but there is a lot of nuance. Nature offers ecosystem services i.e. farms offer a calorific benefit, we can put a price on the value that offers. The same principle applies to resources such as wood or oil. Now we are gaining the ability to quantify CO2 removal, which is undeniably valuable to humanity. ·       Other more recent services such as biodiversity projects are a bit harder to quantify – as they vary so much depending on the country. However, we are starting to assign value to these. ·       How can people be sure that they don't fall prey to Greenwashing? There are 2 main issues to consider: 1) Are your carbon credits credible? 2) what claims are top management making? ·       Tackling claims made by leadership: ISO standards are starting to solve this issue. There are clear requirements and certifications that need to be in place to back those claims.  ·       Tackling carbon credits: The carbon offsetting market is heavily unregulated currently. Essentially it's a lot of people trading in invisible gas. There are a number of carbon standards (Not quite at the same level as ISO Standards), such as the Woodland Carbon Code and the Peatland Code, and Internationally there are standards such as Verra VSC – unfortunately, a lot of these standards aren't very robust and aren't enforced. ·       Many companies will often look to buy the cheapest offsets available, which are likely to be non-credible and will provide no evidence of actual offsetting occurring. But, there are a lot of new companies emerging that provide tangible evidence of offsetting (such as Treeconomy  )   [33:50] #4: Episode 136 dotdigital's sustainable transformation with ISO 14001 –  We're always delighted to share stories about our clients' ISO journeys. In this case we got the chance to talk to Steve Shaw, the Chief Product and Technology Officer at dotdigital, about their journey to achieve ISO 14001. Dotdigital have a habit of going above and beyond when it comes to implementing ISO Standards, and this time is no different as Steve explains some of the fantastic sustainability initiatives introduced as a result of gaining certification. Here are a few highlights from the snippet: ·       dotdigital was the worlds first carbon neutral marketing automation platform that was ISO 14001 certified. They also aim to be net zero by 2030! ·       They have a relatively small footprint as a primarily digital based company, only really having to consider the running of computers, air conditioning and standard office facilities. So it can be a challenge to reduce! ·       What led to the success of dotgreen? – dotdigital launched a group called dotgreen, which has since thrived into a community of likeminded individuals all working together to improve and reduce dotdigital's impact. They were fortunate to have an Executive group sponsor who can take ideas and suggestions to other leadership for consideration. This grassroots group encourages suggestions from everyone – no idea is a bad idea. Over time, the group evolved and helped to develop a sustainability programme for the business.  ·       What was one of the initiatives implemented from dotgreen? – They identified that existing data centers used by the business weren't always utilising renewable energy. So, over the course of 2 years, they worked with Microsoft to build on their Azure platform to enable dotdigital to make the switch. Azure runs on renewable energy sources, and any remaining emissions can be offset through carbon credits. ·       A green option for their customers – As a result of their cloud platform now being run through green partners, they can extend the environmental benefit to their customers.    [42:25] #5: Episode 135 Emerging SaaS Trends in Health and Safety – Health and Safety can be quite the task to keep on top of, a well known fact for anyone certified to ISO 45001. Thankfully, there are a number of Software as a Service options out there to make the lives of Health and Safety professionals much easier. New and emerging technologies are only going to develop more rapidly with the integration of AI and machine learning. We invited James Sharp, Chief Technical Officer at Riskex, onto the show to discuss the top 10 emerging SaaS trends, including how each can help streamline processes and gather and analyse large amounts of data. Here are a few highlights from the snippet: ·       Riskex have been certified to a number of ISO Standards, including ISO 18001 (Prior Health and Safety Standard, now certifying to the latest version, ISO 45001), ISO 27001 (Information Security) and ISO 9001 (Quality Management) ·       Software as a Service became very popular during Covid, as business became very fragmented and were looking for solutions that could be rolled out across multiple sites. Riskex also created their own track and trace system based on established software they were already offering – helping businesses manage Covid safely. ·       Trend #1 – Artificial Intelligence – Artificial learning is all around us and with vast volumes of data being collected by safety management platforms.   AI allows decision engines to predict and provide guidance based on key trends or established KPI's. For example, if accident rates were to increase but at the same time risk levels have been reducing, it could soon highlight this trend and look at other surrounding data or previous trends to establish a pattern.  This will lead to a more pro-active approach to reporting and subsequent decision-making. ·       Trend #2 – API Connectivity – Providing an open API platform will allow businesses to integrate internal systems and external services to digest data. As more organisations adopt Cloud solutions, connectivity between platforms has become increasingly important. With a robust API offering, multiple business services can interact with ease and become part of the safety management space, without incurring significant cost or time. ·       Trend #3 – Low-Code Optimisation – Developing generic components within software to allow for quicker builds, implementations and tailoring requests. As stand-alone and generic component development increases, solutions can offer more flexibility and self-serve options to the end user to assist them with aligning platforms with their specific processes. ·       Trend #4 – Mobile Optimisation – More and more end-users are accessing health and safety software via their mobiles but for various reasons, are not always able to use native apps (installed on the device). Therefore, health and safety software platforms need to adapt use on multiple devices, without the loss of features. We can't wait to dive into new topics this year! If you'd like to request a specific topic, or be a guest on a future episode, get in contact and let us know. We'd love to hear your views and comments about the ISO Show, here's how: ●      Share the ISO Show on Twitter or Linkedin ●      Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

Mutations Festival 2023 Part 1......with tracks by...Naima Bock, Someone, Trout, Bar Italia, CVC, Prima Queen, Unflirt, Genn, Philline Sonny, Peaness, Steve Mason, Porridge Radio, Public Service Broadcasting, Snaykx Thursday 2nd November Naima Bock - Giant Palm [Latest [...] The post PCP#818… Mutations Festival 2023 Part 1… appeared first on Pete Cogle's Podcast Factory.

Mutations Festival 2023 Part 1......with tracks by...Naima Bock, Someone, Trout, Bar Italia, CVC, Prima Queen, Unflirt, Genn, Philline Sonny, Peaness, Steve Mason, Porridge Radio, Public Service Broadcasting, Snaykx Thursday 2nd November Naima Bock - Giant Palm [Latest [...] The post PCP#818… Mutations Festival 2023 Part 1… appeared first on Pete Cogle's Podcast Factory.

Welcome to another episode of The Nashville Dads! This week we have on Steve Mason of Jars of Clay and  Soccer Moses fame.  We talk about enneagram, creative processes, modern masculinity, unspoken concert rules, understanding your parents, how a shared calendar keeps him sane and soccer.   We hope you enjoy! Follow us on Twitter @nashvilledads and on Facebook and Instagram @thenashvilledads. Look for new episodes of The Nashville Dads podcast every other Monday.

Often seen as the poor cousin to ISO 9001, ISO 20000 Service Management largely gets ignored in favor of the more popular Quality Management Standard. To be fair, it's title may have done it a disservice in the past. Being known as the IT Service Management Standard prior to 2018, it was often perceived as only applicable to IT service providers, when in actuality it could be adopted by any business! So, what is ISO 20000 exactly? The aim of the standard is to provide a framework for an effective end-to-end service management system which encompasses the entire lifecycle of a service from concept and design, through to service removal and end-of-life. It's best adopted by businesses who provide a service, particularly those that operate a help / service desk system. In this weeks' episode, Steve Mason joins Mel to discuss what ISO 20000 is, who can use and benefit from the Standard and how it fits in with other more widely adopted ISO Standards. You'll learn ●      What is ISO 20000? ●      Who is ISO 20000 designed for? ●      What are the benefits of ISO 20000? ●      A brief overview of the Standard ●      How ISO 20000 integrates with other ISO Standards   Resources ●      isologyhub ●      ISO 20000   In this episode, we talk about: [00:50] Why are we talking about this Standard? We've had a lot of interest in a few of our informative videos available on YouTube over the past year, with ISO 20000 content constantly ranking in our top 5 most watched videos every month. [01:00]  ISO 20000-1 was previously known as the ‘IT Service Management Standard', but since it's most recent update in 2018, it's simply known as the ‘Service Management Standard' now. [03:10] Why is ISO 20000 one of Steve's favourite Standards? – It takes some of the aspects of quality a step further and actually gives you much clearer detail on how you can improve your management systems. So, if you've got a Service Management System in any way, shape or form, this is the standard to go. It's also one of the easiest standards to audit because there's some very simple questions to ask that can highlight some very obvious weaknesses. This can lead to significant improvement when compared to the likes of ISO 9001. [04:05] What Is ISO 20000? –  ISO20000-1:2018 is a Service Management standard which has evolved from the IT industry and the ITIL Framework for Service Management; but today it can be used in all types of Service Industries particularly where there is a need for a Help Desk / Service Desk system. Some may ask, isn't this what ISO 9001 can do? In short, no. ISO 9001 will give you a bare framework of how to create a Quality Management System, but it won't give you the fundamental details of how to improve that Service Management System, and that's where ISO 20000 comes in. [05:39] Who is ISO 20000 applicable to? – Any business that provides a service, but more specific examples include: IT Service provider, call centres, gas / electricity providers, retail ect. [07:15] A high level overview of ISO 20000 – This Standard follows the Standard structure that many other ISO Standards follow. The first 3 clauses are all informative, starting from clause 4 we have: ·       4.0 Context of the Organisation ·       5.0 Leadership ·       6.0 Planning ·       7.0 Support of Service Management System ·       8.0 Operation of the Service Management System ·       9.0 Performance Evaluation ·       10.0 Improvement Clause 8.0 is where ISO 20000 fills in the gaps for other Standards, as it covers topics such as: ·       Service Portfolio ·       Relationship and Agreement ·       Supply and Demand ·       Service Design, Build and Transition ·       Resolution ·       Service Assurance [08:20] Familiar to some – Those in Service Management may recognise some of those terms, but may not use that exact wording. For example ‘relationships and agreements' may be more commonly known as Service Level Agreements and Operating Level Agreements – which can be a business critical area for some. [10:45] What are the benefits of ISO 20000? -  Improve the planning and introduction of services: This standard would help you understand what it is you need to do to introduce that new service, go through the planning, testing through a proper change management system and launch through a release and deployment management system. SLA's and OLA's - Achieve Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) will be achieved consistently month on month. Reduce Stress - It will help to reduce employee stress as service request, incident and problem queues become manageable. Knowledge articles can be created to document incidents and solutions for future reference. Improved quality of service through continual improvement gained from Incidents and Problem fixes resulting in both time and financial savings. [12:30] ISO 20000 to the rescue -  Steve recounts an experience he had at a company that had an outstanding issue ticket queue of 800. With the introduction of elements of ISO 20000, they we able to reduce this ludicrous amount down to 30! [14:05] A top recommendation -  We'd highly recommend that you consider doing a Gap Analysis against ISO 20000. Even if you have no plans to implement it, you can still benefit from the findings. [14:40] Further resources -  You can purchase the Standard directly from the ISO website. We also have a number of short courses covering specific clauses in ISO 20000, available in the isologyhub. [15:55] How does ISO 20000 fit in with other ISO Standards?-  ISO20000-1:2018 has now been remodelled using the High Level Standard (HLS) framework so that clauses 4 to 7 and 9 to 10 can all be interconnected with only minor differences due to the nature of each standard. Essentially, if you already have ISO9001:2015 or ISO27001:2013 most of the framework for ISO20000-1:2018 will have already been done; all that would be required is to address the service aspects in those six clause before tackling the main work in clause 8. [18:20] Business Continuity -  ISO 20000 specifies a section on ‘service continuity management' which can neatly slot in with ISO 22301 – the Standard for Business Continuity. While ISO 22301 focuses on the bigger picture, the ISO 20000 element focuses on how a service can continue for a customer during an incident or accident occurring. We'd love to hear your views and comments about the ISO Show, here's how: ●      Share the ISO Show on Twitter or Linkedin ●      Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

Episode 960 ~ 1. Flying Raccoon Suit - East the World 2. The Libertines - Run Run Run 3. Matt Simons - Easy 4. Bob Junior - IKWYDLS (feat Dent May) 5. Black Polish - Graves 6. Hemlocke Springs - enknee1 7. Holly Humberstone - Lauren 8. Liz Lawrence - I Was There (feat Steve Mason) 9. Luz - I shouldn't be here 10. Jamila Woods - I Miss All My Exes (feat Gia Margaret) 11. Jamila Woods - Boomerang 12. Jorja Smith 0 Feelings (feat J Hus) 13. Femi Jaye - Paranoid 14. Janos - such a sigh 15. Moritz - I Will Never Be There For You (feat Izza Gara) 16. LP Giobbi - Time Expands 17. Martin Solveig - I Don't Wanna Work (feat Stefflon Don) 18. Dillon Francis - I'm My Only Friend (feat Arden Jones) 19. NEEVE - Back for Good (Feat TYNSKY) 20. Jack Curley - The Side I Never Show

One of the most crucial steps to gaining your ISO certification is the completion of a Stage 1 and Stage 2 assessment, conducted by an accredited Certification Body. A quick reminder - your certification doesn't mean much if you haven't received certification from an accredited Certification Body – so make sure you do your research! Businesses going through their final Assessments to gain ISO certification may see any decisions made by Certification Body Assessors as infallible, however there's still a very human aspect which can lead to some common pitfalls. Last week we dived into the requirements of ISO 17021 – the Conformity Assessment Standard designed for Certification Bodies, and more specifically the requirements in relation to you as a client. In this weeks' episode, Steve Mason joins Mel once again to share some issues raised by Blackmores' clients against Certification Bodies, and explains the related rules in ISO 17021 which Certification Bodies should abide by.   You'll learn ●      What is ISO 17021? ●      Key issues raised by Blackmores' clients in relation to Certification Bodies ●      Related ISO 17021 requirements   Resources ●      isologyhub ●      ISO 17021   In this episode, we talk about: [00:24] What is ISO 17021? It's the Conformity Assessment Standard designed for Certification Bodies. In effect, it acts as a service level agreement. These are the rules that these certification bodies need to comply with if they are accredited by an accreditation body like UKAS. Listen to the previous episode to learn more. [01:10] What are we focusing on in this episode? There have been some issues raised by some of our clients time and time again over the last 6 – 8 months.  We want to break some of these issues down, and help listeners to understand what are the actual rules around these areas in relation to ISO 17021. [01:40] Issue #1: Cancellations – Sometimes a cancellation is unavoidable, however there are still rules that any Certification Body needs to follow – most importantly they should notify the client. Steve shares his experience with an Assessor who was due to show up on the 5th September 2023, and never turned up! it turned out that whilst the date was in the previous report, it had been removed from his diary, but it hadn't then been put into somebody else's diary, and because it hadn't been put into somebody else's diary, there was no flag to anybody to let the client know that the visits should take place. Now that visit had to be pushed back into January next year, which is the only time we can make it. [02:50] Balancing Expectations –  There's an expectation from certification bodies that clients should not cancel a month or less than a month before they visit. Steve recommends that should apply to certification bodies cancelling for clients too. There are many considerations to Certification Body visits, including:- cost, scheduling the right people to be present, setting time aside for the audit ect. [04:30] One-sided penalties – Penalties seem to be very one-sided. For example: if the client cancelled two or three weeks beforehand because they had personal circumstances which meant that they couldn't attend, they would be penalised and would have to pay in full for that visit. Yet the certification body can not show up on a day, and there's no compensation whatsoever. [05:10] This is not the norm for Certification Bodies – A reminder that the issues were raising are not the norm for Certification Bodies – however we are seeing an increase of complaints raised by our clients. This may have been exacerbated due to the recent shortage of Assessors. [05:50] Issue #2: Planning Audits - Another issue that's been cropping up is about planning audits - not just surveillance audits, but also stage 1 and stage 2 Assessments. In regards to ISO 17021, Certification Bodies should be providing an Stage 1 Audit plan to the client to detail what will happen during the visit. That plan is often not happening, or there's a generic plan that gets sent out by the certification body which bears no relevance to what the assessor ends up doing. So that's as useful as a chocolate teapot. It should be sent a month ahead of the visit, not 2 -3 days before the visit takes place. Companies need time to organise the right people and Certification Bodies need to be considerate of that fact. [07:35] Steve's experience with a poor Audit plan from a Certification Body – Steve had an occasion where he had to write a plan on behalf of the Certification Body Assessor for the client as they'd neglected to even send one! Steve used to be an Assessor, so is familiar with how these plans should be structured. The designated Assessor ended up using his plan – but this should not have been the case. [07:58] Poor planning -  There have been instances where the planning has been so poor that they send the wrong Assessor to a client site. We've had experiences where an ISO 27001 Audit was due to take place and the Assessor turned up expecting to Audit against ISO 9001. [08:50] What should Certification Bodies be providing following a Stage 1 Assessment visit? -  After your Stage 1, you should have another plan come out of that stage, after what's known as the Programme Management Day.  The reason for that is because the assessor sometimes needs to go away, look at what they've written up, and take into account what they've heard from the client, and put a reasonable plan in place. The assessor should then sit down with the client to discuss the plan and what sites are going to be visited during the Stage 2 Assessment. [09:30] Using the right language -  Often we see plans come out with language in the plans that is alright for certification body, but the client has no idea what the assessor is going on about. Steve always used to sit down with his clients and say right, ‘what language do you want me to use?' And then would use their language and would also put the clause from the related standard next to that and say ‘that's the bit I'm going to audit'. You're writing the plan for the customer, not for yourself. It also acts as assurance for a potential replacement Assessor if the first Assessor is off sick and can't make the next visit. [11:33] What does ISO 17021 say? -  In clause 9, ISO 17021 states that: the certification should ensure that the audit plan is established prior to each audit identified in the audit programme to provide the basis for agreement regarding the conduct and scheduling of the audit activities. If they fail to put a plan in place, they are not meeting a requirement. ISO 17021 also says that if you've got an organisation that's got different sites, then the plan should take into account the different sites and whether the visit is going to be on site off site – as remote audits have become more common place post-pandemic. [12:35] Steve's experience with a flimsy plan provided by a Certification Body -  ‘I came across an audit plan which was just a list of all the requirements a standard. It was across 5 days. But there was no indication as to which day those requirements were going to be assessed. There's no indication as to how long each of those requirements are going to be assessed? So what could the client do to prepare for that?' Steve did say to client send it back and get a proper plan, but they have absolutely no joy with the certification body. [13:50] Issue #3: Unnecessary charges -  Mel recounts a recent incident where a Certification Body cancelled 2 site visits, and due to the long delay between rebooking, the client had moved office. However, they only relocated a few doors down in one instance and across the road in another. The client then received a quote for an extension to scope – amounting to 3 extra days due to the address change! Mel checked ISO 17021 and confirmed that an extension to scope is only applicable if changing what you're doing or you're adding a new location to the scope – however if you're using the exact same scope and are only moving your business from one location to the next – it is not an extension to scope, it's just a change of address. Steve recounts a similar instance where a client was charged £160 for the address to be changed on their certificate! Which is a ridiculous and unnecessary admin fee which only serves to upset the client. [17:50] Issue #4: No disclosure of the appeals process -  if client a company isn't happy with their nonconformities, there is an appeals process, which is a requirement of ISO 17021. Steve highlights an incident where an Assessor told a client ‘don't bother with the appeals process because it'll only delay the delivery your certificate' – Which was highly unprofessional of that particular Assessor to say. The appeals process there is there to help clients if they disagree with their assessor, and allow them to go to a sort of third party that's within the certification body and say, look, I don't agree with this. Can you explain why it's a nonconformity? Top tip: If you do get a non-conformity that you're confused about – Ask the Assessor to show you where in the standard it requires you to do that. If an assessor cannot show you that, then it is not a nonconformity. [20:30] The complaints process -  The complaints process really is not about appealing against a nonconformity, but complaining against perhaps not getting your plans in your reports and all that sort of thing. [21:20] These issues are not the norm – don't be put off ISO certification! -  While we have noticed an increase in complaints in the last year, we also want to highlight that these have mostly been for 1 or 2 select Certification Bodies. On the whole, Certification Bodies provide a wonderful service to their clients. We just wanted to bring their code of practice to your attention, that you can check ISO 17021 to verify that the Certification Body is being fair to you and fulfilling their own requirements in relation to customer service. [23:35] Receiving reports -  Lastly a reminder that reports to clients following visits should not take months to get to them. Clients should expect reports from Assessors in 2 – 3 days – not months! We'd love to hear your views and comments about the ISO Show, here's how: ●      Share the ISO Show on Twitter or Linkedin ●      Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

This week's guest is Steve Mason, General Manager - Field Service Management at GPS Insight. Steve has extensive experience with tech support, consulting for contact centers, field service management, and meeting the needs of the frontline worker.   Quote: "You can't achieve a good outcome unless you're creating a great positive environment for your employees because otherwise their frustration that 'they can't deliver good service' is picked up by the customer."   Key Takeaways: ➖ Dark data is an invaluable asset for field service management ➖ Community-based approach to aggregating knowledge from other workers is key to passing the knowledge to other technicians ➖ You can't achieve a good outcome unless you're creating a great positive environment ➖ You need to fix systemic problems faster to go out to site less   LinkedIn: https://www.linkedin.com/in/stevemason3/ Company Website: https://www.gpsinsight.com/   Here's other ways you can listen: Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402 Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS Stitcher - https://www.stitcher.com/show/frontline-innovators Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw Youtube - https://youtu.be/UMTC8VHVctA   Find more episodes of Frontline Innovators at www.frontlineinovators.com

In which direction is the smart money in aviation pointed?Steve Mason, Managing Director and Head of Aviation at ITE Management discusses investment in airborne assets.  We talk about aircraft development, the future of ESG, and how Steve leads his team to be leaders in the space.Subscribe to the podcast and listen to aviation leaders discuss their Time on Wing.

Episode 193:     Intro:       Welcome to this week's episode of PI-Perspectives. Today Matt welcome's back Arizona PI, Steve Mason. The guys discuss the importance of Public Records research and Steve gives some great tips. This is an episode you are going to want to check out and we are glad to have you. Let's jump right in and join the guys. Please welcome Steve Mason and your host, New York, Private Eye, Matt Spaier  Links:      Matt's email: MatthewS@Satellitepi.com   Linkedin: Matthew Spaier       www.investigators-toolbox.com   Steve on Linkedin : Steven Mason Steve's Email: steven.mason@masoninvestigations.com, PI-Perspectives Youtube link:  https://www.youtube.com/channel/UCYB3MaUg8k5w3k7UuvT6s0g Sponsors:     https://piinstitute.com/ http://investigators-toolboxinsurance.com/ https://pi-perspectivesinsurance.com/ https://conflictinternational.com/ https://www.skopenow.com/

Buckle up, Watsonians, this one is not only three times the normal length, it's full of some very lively ideas as Ross Davies takes "Wondering About Watson" to all new heights, and we still take some time to talk to Steve Mason about an upcoming July evening. (And don't worry -- Paul's still here, too!)

Pepe Mantilla is in studio to talk about tonight's game vs. Denver. Mason places a parlay bet that we are sure he is making up because he has no references. Another edition of GAME OF GAMES. Mychal hosts the game since today We have a short show leading you to SUPER PLAYOFF CROSSTALK with Sedano, Andy Kamenetzky and Momo joins Steve Mason in studio! What is happening in Boston? Is Joe Mazzulla in th eHot Seat? Will the Celtics get swept? Learn more about your ad choices. Visit megaphone.fm/adchoices

Actor Fred Melamed joins Steve Mason on the CULTURE POP PODCAST to talk about his role on Bill Hader's BARRY, and the style of the show, which is more like an independent film than it is like a TV comedy. They also talk about his time in the theatre where he experienced terrible stage fright, his voiceover work including for events like the Super Bowl & the Olympics, his legendary bad guy role Sy Ableman in the Coen Brothers' A SERIOUS MAN and working with Oscar winner Woody Allen in 7 of his films.

This interview with Lee Hacksaw Hamilton took place on July 20, 2022, on the John Riley Project podcast. *** Legendary sports radio and NFL play-by-play icon, Lee “Hacksaw” Hamilton joined for a wide conversation about his career, the San Diego sports media market, the San Diego Chargers and more. The History of Sports Talk Radio Lee shared his Long Island roots and the start of his radio news/DJ career in his college days on a radio station in Appalachia.  After a great run broadcasting pro hockey in Cleveland, he took his talents to the desert to announce Arizona State football and basketball. Hacksaw also hosted a sports talk show on KTAR in Phoenix shocking the locals with critical comments of ASU's football suspension, the Suns getting blown out in the first round of the 1981 NBA playoffs, and the ineptitude of Bowie Kuhn during the 1981 MLB strike. This was the start of the “Best 15 Minutes in Radio.” This was the start of “Putting Topics on the Table.”  “React!”  Lee was determined to grab his listeners by the throat and hold them for 4 hours of compelling sports talk radio. Hacksaw's reputation in Arizona led to a 1986 phone call from the Noble Broadcast Group in San Diego to be the San Diego Chargers play by play guy and start a sports talk show on the Mighty 690.  At the time the station was broadcasting rock ‘n roll and Wolfman Jack. Little did they know that things were going to radically change in the next few years. Lee was the only sports guy in the entire station, and he started with a blank slate.  How in the hell was he going to pull this off? He started by creating a 9-hour NFL Sunday broadcast with a 2-hour Countdown to Kickoff pre-game show, the live game, and then a post-game show with caller participation.   The Mighty 690 Sports Talk Radio Meanwhile, every afternoon drivetime Hacksaw hosted his talk radio show using many of his provocative techniques to drive listenership. Lee was a sensation bringing sports facts, stats, and opinions in the late 1980s. He was the internet before the internet was a thing. After a brief transition to sports and news talk, the station went 100% sports starting in 1989. The Mighty 690 was the 3rd radio station in America to go all sports, and the first on the west coast. 690 had a “blowtorch signal” that carried Lee's show from “Baja to the Canadian Rockies.” As 690 went all sports, many new voices took the microphone to create a wide variety of opinions and styles on sports talk: Jim Rome came on board to start his Scrub Saturday show. He later got the night shift right after Hacksaw's show, working on developing his style, his smack, and his clones. Rome later went on to national fame, but did you know Hacksaw was first offered the national gig prior to Rome but he turned it down. Steve Hartman joins the station and with Lee's recommendation he was paired up with former Monday Night Football producer Chet Forte.  Two loudmouth guys: one young, one old, one west coast, one east coast.  It was perfect. Steve Mason and John Ireland took on the morning show and later saw their careers take them to new places. Scott Kaplan and Billy Ray Smith joined the station creating a strong show and a loyal listening audience of Great Friends. The Coach John Kentera joins the station sharing his wealth of knowledge of local high school sports, plus offering his commentary on the San Diego pro and collegiate sports teams.   San Diego Chargers: I root for Herbert to Win, but Spanos to Lose As a long time voice of the San Diego Chargers play-by-play, and as an NFL junkie, Hacksaw was right at home broadcasting the Chargers every Sunday. We retrace some of the magical moments of the Chargers Super Bowl season including stories about Bobby Ross, Stan Humphries, Stan Brock, Tony Martin, Dennis Gibson, and the playoff run against the Dolphins in Steelers. We reminisce about the good vibes as both the team and the community both c...

The great & returning James Hankins (director of music videos for Richard Dawson, Steve Mason, Tim Heidecker, Kero Kero Bonito & more) & I discuss making his epic video for Richard Dawson's The Hermit (now on YouTube), virtual reality, guerilla filmmaking, cinematic influences, his great video for Steve Mason's No More & ever-so-much more. James is great. Recorded November 9, 2022. Watch James's video for The Hermit here: www.youtube.com/watch?v=kZln5ktyYM8 Watch James's video for No More here: www.youtube.com/watch?v=PpUFg8odzPw James's YT page with his work: www.youtube.com/@SpeillBerg www.twitter.com/HeinzJunkins www.instagram.com/hankins__/

Sedano sneak attacks Steve Mason on a 3-way call with ABC7's Curt Sandoval to ask how he feels about ESPN using Curt for a LA-based TV hit earlier today. The crew plays a game of Big Deal - Or No Deal? GUEST - Ohm Youngmisuk, ESPN NBA reporter, checks in with the guys to talk about Kawhi Leonard being ruled out for Game 3 against the Suns and Clippers. Dealer's Choice! Learn more about your ad choices. Visit megaphone.fm/adchoices

Robby Angle is the CEO of Trueface.org and joins Jeff today to talk about what he and his team are doing with Trueface, about his life and background, and about how Trueface is resourcing churches with training in best practices for discipleship.As Jeff said on the podcast, Trueface.org is offering some great training for you and your small group leadership, so you should definitely check it out!Check out Robby's new book - The Cure For Groups - How to lead a small group people will talk about the rest of their lives!And check out these other Trueface-related episodes:Episode 61 with John Lynch - How Not To Impress God As A PastorEpisode 64 with John Lynch - The Pastor's Secret To Breaking Sin's PowerEpisode 304 with John Lynch - A Truckload of Pastoral Encouragement and HopeEpisode 239 with Steve Mason -  What Authors and Small Church Pastors Dream of - A Story of Radical Life Change

You may remember Steve Mason, the sportscaster. Today, he's leaving his mark on the world with his team at Red Velocity, Inc in Roanoke. In this episode, Steve walks us through his amazing career and shares some incredible stories.

This week, we've got a fun Side Effects! We're hitting some nice 80s sounds, Mod Revival with tunes from The Odd Numbers and The Jam, some classic Britpop and Indie, + new music from The Utopiates, Avalon Emerson, Afflecks Palace, Steve Mason, Baxter Dury, and more!This show was first broadcast on the 20th of March, 2023For more info and tracklisting, visit https://thefaceradio.com/side-effects/.Tune into new broadcasts of Side Effects, LIVE, Monday from 2 - 4 PM EST / 7 - 9 PM GMT on The Face Radio.Dig this show? Please consider supporting The Face Radio: http://support.thefaceradio.com.Facebook: https://www.facebook.com/KurtisPowersInstagram: https://www.instagram.com/kurtispowersMixcloud: https://www.mixcloud.com/KurtisPowers/Soundcloud: https://soundcloud.com/kurtispowersTwitter: https://twitter.com/kurtispowersEmail: kurtis@thefaceradio.com Support The Face Radio with PatreonSupport this show http://supporter.acast.com/thefaceradio. Join the family at https://plus.acast.com/s/thefaceradio. Hosted on Acast. See acast.com/privacy for more information.

This week on The Issue Is we talk about the recent California storms and potential flood dangers with Karla Nemeth, then the 95th Academy Awards takes the spotlight as Variety's Elizabeth Wagmeister and Steve Mason, host of the “Culture Pop” podcast, join us to talk all things Oscars.  

Es ist der verlässliche Höhepunkt zum Ende einer jeden Sounds!-Woche: der Querschnitt durch die Highlights des «New Music Fridays». Heute mit zielstrebigem Electro-Pop von Weval aus Amsterdam («Remember»), Britpop-Swagger von Steve Mason («Brothers & Sisters»), der Neuerfindung von Slowthai u.v.m. Und gleich nach der heutigen Sendung gibt's das «Sounds! Mixtape» mit einer Stunde lang Strassenrap aus dem Schmelztiegel Marseille.

Steve Mason's fifth solo album Brothers & Sisters is out this Fridat - here is on accepting to be an artist you're going to be skint, loving the art, having a family, being a car mechanic, meeting artists, clubbing in london & the value of mistakes. Get your 4 day tickets for 2000 Trees Festival, including Wednesday's Forest Stage Line Up with Bob Vylan, Holding Absence and more. Use '101POD' at checkout for £20 off, FREE MONEY: https://www.twothousandtreesfestival.co.uk/ Songs: Steve Mason 'The People Say', Cock Sparrer ‘Working' Learn more about your ad choices. Visit megaphone.fm/adchoices

This week bull pup Maddie rounds up Steve Mason for his thoughts on Watson, bull pup Buck looks at Watson as a cowboy, and all sorts of other silliness ensues. (Somebody may be feeling a little tuneful this episode.)

Jorge and Scott opened up the show chatting about their "appearance" at the Lakers/Warriors game, where they were "shaking hands and kissing babies." Then will this Russell Westbrook experience work with the Clippers? The fellas discussed. Plus, Kap is "sweating" having O'Shea Jackson on the show because he's worried about Steve Mason. And, talk on if the Detriot Lions should move on from Jared Goff already.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Mason's Pickleball partner calls in. Find out who it is? and they also come up with their team name. Also, Mason's brother revealed something about Steve Mason. Why do some restaurants display their calories chart and some don't? DO you change the way you eat if you knew how many calories you are consuming? Plus, the Lakers have the most important 23 games of the season coming up. Do you think they will make the playoffs? and the topics are in for another version of the WASSUP FOO! Learn more about your ad choices. Visit megaphone.fm/adchoices

Caroline Polachek publica nuevo disco el 14 de febrero y comparte otra de las canciones incluídas, 'Blood and Butter', la protagonista del día de hoy, un momento menos electrónico, más pop y un poco más folk, gaita incluida, y muy optimista. Escuchamos una de las nuevas canciones del álbum de debut de Boygenius, es decir, Phoebe Bridgers, Julien Baker y Lucy Dacus, el adelanto del segundo disco de Inhaler y una preciosa declaración de intenciones de Steve Mason. BOYGENIUS - 20 Dollars INHALER - Love Will Get You There U2 - With Or Without You (from Songs Of Surrender) KING TUFF – How I Love STEVE MASON - The People Say SHAME – Six Pack RED HOT CHILI PEPPERS - Suck My Kiss SARAH MCCOY - Go Blind CAROLINE POLACHEK - Blood And Butter LA LA LOVE YOU & SAMURAI - El Principio De Algo LOS INVADERS - Lady Goodman WISEMEN PROJECT - Dónde Está Mi Tabaco, Tabaquera LUZ CASAL – Hola, Qué Tal? MISS CAFFEINA – Prende THE INSPECTOR CLUZO - Act Local Think Global SEXY ZEBRAS - Puñales y Claveles Escuchar audio

Several years ago, Steve Mason and some good friends spent five months on the road, an exceptional trip riding through foreign lands and crossing borders. When it was over, they headed home and got back to normal life. But as you can imagine, this didn't scratch an itch so much as kindle a flame. And for Steve, returning home was bit rough. He had quit his job before he left, spent a good junk of money on the trip and had a family that depended on him. It was difficult getting settled in again and he couldn't shake that desire to get back on the road. He just had to figure out how to make it work so that he didn't come home and have to start everything all over again. And this time, he wanted more… he wanted the round the world trip. Photos and links for this episode can be found on our website at adventureriderradio.com. Adventure Rider Radio is the original and longest running adventure motorcycle and travel podcast and has been produced weekly since 2014! You can count on us to be there for you every Thursday with a new and exciting episode, we never miss a week. And we hope we can count on you for your support. Become a Patreon supporter for just $5 a month and get a sticker and ad-free listening. Make a one time donation of just $10 and we'll send you a sticker. A donation of $50 or more also gets you a shout-out on RAW. To become a supporter please head over to the Support page on our website. Thank you!

Sli's Lakers face off against Taylor's Sacramento Kings and the stakes are higher than ever. How are the two handling the beef? Trav is dressed in fresh clothes and feeling a little better after yesterday's show. Carlos Correa madness has changed the landscape of the National League. ESPN's Alden Gonzalez joins the show to talk about Correa's "medical consideration" and how the Mets managed to land him. Steve Mason joins the show for "Ask Mase" and challenges Sedano to a fight.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Who would win in a fight: Jorge Sedano or Steve Mason? Sli is nervous about the Kings vs. Lakers game tonight. Brian Windhorst said it's not a good thing that we haven't heard a lot of news on Anthony Davis' recent injury. In "Fact or Cap", Emily wants to know when FaceTiming is acceptable. The Rams have added two more names to their long list of injured players. Could any team be successful under these circumstances? Learn more about your ad choices. Visit megaphone.fm/adchoices

Are you wondering how to facilitate the transformation of your organization? This episode is about a transformational leader who is guiding positive change in a difficult environment—that's Christian education. Listen to this conversation with Steve Mason, the president of LeTourneau University. Find full show notes here: https://bit.ly/s7e37drstevendmason Share the love. If you enjoyed this episode, please rate it on Apple Podcasts and write a brief review. https://podcasts.apple.com/us/podcast/the-flourishing-culture-podcast/id1060724960?mt=2   By doing so, you will help spread our podcast to more listeners, and thereby help more Christian workplaces learn to build flourishing cultures. Follow our Host, Al Lopus, on Twitter https://twitter.com/allopus  Follow our Host, Al Lopus, on LinkedIn https://www.linkedin.com/in/allopus/ Email our host at info@bcwinstitute.org 

Stephen A. Smith has announced he's going to be publishing a memoir. Would you read a Steve Mason or Greg Bergman memoir? The smartest person Mason's ever worked with - Jim Lampley - joins the show from his home in North Carolina. Who do you have winning the SuperBowl this year? With Bills Mafia coming to SoFi, Mason's considering jumping through a table with them. Corporate Greg's got the questions with today's edition of BOBCAT. Learn more about your ad choices. Visit megaphone.fm/adchoices

On today's Fretboard Journal Podcast, we introduce you to a young guitarmaker at the very beginning of his career, Asheville, North Carolina-based luthier Judson Riviere. Fresh out of high school, Judson enrolled himself in the Minnesota State College Southeast's Guitar Repair and Building program (aka simply as Red Wing). He then dove deep into guitar repair work for Steve Mason in Kansas and, for the last two years, has apprenticed under acoustic guitarmaker Jason Kostal in Arizona. Judson is finally ready to start building guitars under his name. We talk about the skills he's learned along this journey, how Red Wing turned him into an acoustic guitar fanatic, what the apprenticeship for Jason Kostal looked like, his own guitars, and much more. The Fretboard Summit, our three-day gathering for guitar fanatics, takes place in Chicago August 25-27, 2022. fretboardsummit.org Get our 50th issue of the Fretboard Journal by subscribing here. This episode is sponsored by Peghead Nation (use the promo code FRETBOARD and get your first month free or $20 off any annual subscription); Izotope (use the coupon code FRET10 to save 10% off their plug-ins); Retrofret Vintage Guitars; Izotope (use the discount code FRET10 to save 10% off your Izotope purchase); and Calton Cases.

https://slasrpodcast.com/  Welcome to the Sounds Like a Search and Rescue Podcast! Also known as SLASR. Join an experienced search and rescue volunteer and his friend as they discuss all things related to hiking and search and rescue in the White Mountains of New Hampshire. This week we are interviewing Stomp about a few past hikes that he has done that involve slides including Mount Lowell and Whitewall slide. In addition to those topics we/ve got some hikes planned over the long weekend so in preparation we looked up some history on the historical background of The Royce mountains and Evans Notch, All that and some recent search and rescue news. Donation Links Rebecca's Fundraising page to support Christopher's Haven Alzheimer's Association 48 Peaks NH Outdoor Council Order Free Stickers Fill out the form for free SLASR Stickers If you don't have a venmo, don't worry about the postage. We got some private donors to cover the postage cost for us.  Topics Stomp floats down the Pemi River Snowflake Mountain on Netflix Kids these days Steve Mason completes the Dodge2Lodge Route over the weekend Multi-State Hiker Vet entering the Whites with his bugle  AT Thru Hiker Carrying a giant log / wooden post has entered the Whites as of June 20 Hiker repels bear with bear spray  Dog Rescue on Moosilauke Merchandise Updates No Show on July 8th Donation Reminders Beer Talk, Recent Hikes, Notable Listener Hikes Congrats to Shandi!  Mount Lowell, Carrigain Notch and Whitewall Slide Evans Notch Discussion Recent Search and Rescue Show Notes Rek-lis Brewing Company Retail locations Apple Podcast link for 5 star reviews Tubing in New Hampshire Snowflake Mountain Multi-State Hiker Vet entering the Whites with his bugle  AT Thru Hiker Carrying a giant log / wooden post has entered the Whites as of June 20 Hiker repels bear with bear spray  Dog Rescue on Moosilauke Four Your Paws Only Pack A Paw Dog Harness Town of Gilead  East Royce Mountain About Evans Notch - Conway Daily Sun Hiker trapped in quicksand rescued Rescue beacon saves hiker who fell 400 feet on snowy slope Bad Girls Gone God film crew rescued on Echo Canyon Trail, AZ Dog that fell off 50 foot cliff difficult to find as it matched the color of the rocks Youth operator injured while riding ATV Fish & Game to deadly Connecticut River crash Climbers assisted off Cannon Cliffs

Academy Award winner Ellen Burstyn joins Mase & Sue for some wonderful conversation. She talks about her career -- from "Alice Doesn't Live Here Anymore" to "The Exorcist" to "Same Time, Next Year" to "Requiem For a Dream" --- she is a true screen legend. p.s. This is Steve Mason's favorite episode of Culture Pop, to date.

It is time to play Greg's game and it will also count towards the GAME OF GAME total. We have our 3rd and FINAL MYSTERY GUEST will Mason and Ireland guess who it is? Plus a lucky caller will get the chance to win tickets to check out the LOMBARDI TROPHY at a special event hosted by STEVE MASON if they can guess John's  LIE OF THE DAY and  GAME OF GAMES and WE conclude our COMMERCIAL FREE THURSDAY with Crosstalk with D'Marco Farr and Scott Kaplan! Learn more about your ad choices. Visit megaphone.fm/adchoices