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Today's case acceptance focus is all about presenting the treatment plan and sequencing. Kiera shares language to use and the kind of confidence to adopt when discussing game plans with patients, and why it will stop objections in their tracks nine times out of ten. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team Listeners, this is Kiera and I am so excited to welcome you back to part two of Treatment Planning Masters, increasing that case acceptance, getting you guys into the tactical, but you better believe if you have not listened to part one, get your booties back to part one and go listen, because if you don't fix your mindset, if you don't work on those items, everything I teach you today is going to be a little bit better for you. I promise you it will be a little bit better for you, but the real secret sauce to treatment planning is the words that you speak.   Words create worlds, you guys, and the words you're saying and how you're saying it how you're presenting it and the sequence you're doing is ultimately impacting your yeses, your nos, your full schedules or your not full schedules, helping you realize full case acceptance versus partial case acceptance. It's all within mindset. And I have literally a hundred percent done this for so many offices. So I can sit here confidently telling you, guys, you've got to do that. So if you're new to the podcast, welcome. I promise I don't usually start podcasts out this way. I usually tell you,   I hope you're freaking loving your day today. I hope you're having the best day and I hope you remember we are truly so blessed to work in dentistry. Dental A Team's mission is to positively impact the world of dentistry in the greatest way possible and we do that through expert consulting for dentists and teams. Honest to goodness, I can say very confidently that Dental A Team consulting is second to none. We are truly experts. We drive production. We drive overhead down. We drive teams to be incredible leaders and we do it in such a freaking fun, positive, easy way.   We help doctors get the lives of their dreams. Yes, you have to show up. I can't just do it for you, but I can promise you that Dental A Team Consultants are truly people that have passion, that have grit, that have solutions. And it is so fun to hear client success story after client success story after client success story, increasing their production to numbers they never thought that they could do, decreasing their overhead, having dream their vacation homes being built when they didn't even know how to take home a paycheck.   Just the life, the business, the teams, team members telling us that we have literally changed their lives, that we've helped them financially, that we've helped them personally, that we've helped them help more patients. This is why Dental A Team exists. This is what our mission is. And I hope that we can help you in your practice. If it ever resonates with you, I hope it does. DM us. We're on Instagram, Dental A Team. Also pop onto our website, TheDentalATeam.com. Click on a call. I'm happy to do a...   a complimentary practice assessment where we actually look at your whole practice and I'll kind of help you see the gaps and our team will help you see where are kind of the areas within your practice that you can exponentially improve. We have six proven areas that we know if you will tackle those six areas, you will truly find success with ease. And it's something where it's not hard. The secret to success is not hard. It's simple little changes, but being consistent and staying accountable. And I think our team does it.   in such a fun way. add the confetti, we add the sprinkles, we make you giggle. I have a client and we are always giggling and we have expanded him to multiple, multiple, multiple growth beyond anything this client could ever could imagine. And we do it with giggles and ease because honestly, business is a fun, it's a fun game if you allow it. So reach out if any of that resonates with you. I'd love to have you be a part of our Dental A Team family. I'd love to help you.   Live the life you deserve and to live the life of your dreams and get there even easier So with that here's part two of case acceptance treatment planning. Like I said, here's a tactical so I've got you're in the right mindset We're not planting weeds in our flower garden. If you have no clue what I'm talking about go listen to part one And if you are ready, you're like, okay care. I've got the mindset. I was practicing it all day yesterday and Like crazy it just happened patients are saying yes to me like Wow   What do you say? next up is going to be, all right, so now a patient has come. I am in the right mindset. This is going to be, doctors, I need you to be freaking comprehensive. Do not use little league words for major league problems. Tell them what's really going on and have confidence and let's use the terms of the great news is we're going to be able to get you healthy. I strongly encourage you doctors to use our NDTR, proven handoff. Tell them the next visit, the date to return, ND.   So next visit, date to return, T is how much time, and R stands for recall being scheduled. If you will follow that, I promise you, you are going to cut down half of the objections that your patients will have, and you're going to actually get them into the right frame of mind. So if you will do that, now treatment coordinators, we pick this up. So first steps first, I'm in the right mindset. Now I'm going to say, my gosh, Sarah, it's so great to see you. Dr. Taylor is absolutely incredible. You are in such good hands with Dr. Taylor. I know Dr. Taylor gave you a treatment plan.   we're going to get that taken care of. Let's get you scheduled. Dr. Taylor is super busy, so let's make sure we get that done. I've got Monday or Wednesday, one o'clock or two o'clock, which works best for you. Now you might be like, Kiera, what the heck? You didn't even present the treatment plan. You are right. Gold star. You figured it out. This is a subtle shift that will help you exponentially. And it's crazy. I just did this with the team and the team was like, are not going to like that. And there was one team member who piped up and was like, I actually do this and it works so well now.   Fun fact that team member is the one who's closing the 30 40 $50,000 cases So, you know just brush my shoulders off this works and this works for very large cases So all your poo pooing. Oh my gosh care. This isn't gonna work. Please I just encourage you you're listening to this and doctors give this to your teams and doctors listen to this as well because Doctors this I think is a little like seat   The secret to your success, one, you gotta be diagnosing as much as we need you to. So if you wanna be producing 100 grand a month, you've got to be diagnosing at least $300,000 a month. So I need you to diagnose, because if you're not diagnosing enough, no matter how great your treatment coordinator is, no matter how much we teach them, we don't have enough to fill your schedule to the schedule you want it to be. So doctors, we need you to diagnose and please do not ever over-diagnose. I know you're ethical. I know you're not looking for treatment that's not necessary.   but I do know that sometimes you might be so busy or sometimes you might be like, I don't really want to talk here. like, gosh, like I told her like the last seven times. Well, guess what? Maybe the eighth time she needs to hear it. Maybe she's ready to hear it. And also doctors work with your hygiene team. So they're teeing it up. You are the second person to tell this, not the first person to tell that doctors that will help you a ton. We have other podcasts on helping hygiene teams, T up treatment. So doctors, if you need that also utilizing AI software can really help you out if you're struggling to diagnose.   I think that these are some great investments that you could make if you're struggling to diagnose. So next thing is treatment coordinators, high five, it's your turn. Doctors done an incredible job. They teed it up. You go to schedule first. I've got Monday or Wednesday and you're like, but Kiera, they're going to be like, well, what does it cost? Well, A, stop thinking that and B, we're going to say amazing, Sarah. I am definitely going to go over that with you. I want to make sure we get you scheduled. That way we get this into Dr. Taylor's schedule because he's so busy.   Monday or Wednesday, which works best for you? And then we'll definitely talk about all that. I want you to be rock solid confident, which works best for you Monday or Wednesday? I've answered their questions. I've told them we're gonna talk about it. But what happens here that I really wanna highlight is you are putting the emphasis on we are doing treatment and the question is not, we doing treatment or are we not doing treatment? AKA when I present a treatment plan to you and I'm focused on that as number one, what I'm telling the patient is treatment is optional if you can afford it.   When I schedule them, what I'm saying is we're doing treatment and the question is, how are we going to pay for this? Those are the things that we have options for, not are we doing treatment or not? Because like I told you on the last podcast, I'm like, I will tell you forever, if a doctor diagnoses it and I believe that they are incredible dentists, my job is to schedule it as a treatment coordinator. No ifs, ands, or buts, I don't care. There are solutions. Remember, Cure is mantra. Everyone says yes, and there is always a solution and we will find it. So, Edify the Doctor.   Schedule first. I promise you if you will just do this one shift in the tactical, this is the 20 % now we're not in the 80 % psychology. We are now in the 20 % tactical. You will start to have more cases to close. 100 % this is going to be for you. So after we do that, then I'm gonna present the treatment plan and there is a sequence to presenting a treatment plan. If you even think about talking about insurance first, it's because you're afraid of numbers. It's because you're afraid that patients are going to say no to you. It's because you think insurance is the most important thing and it's not.   Insurance is just a coupon. Do not crutch on insurance. Stop it, because insurance does not matter unless you make it matter. So I present a treatment plan. I'm like, awesome. So Dr. Taylor, we presented this treatment. This is what we're going to be doing. Here's the total out of pocket for the treatment. This is what our insurance estimated payment is. This will be your total when I see you on Wednesday. Or if your practice does a deposit, it would be like, this is your total.   And today we're going to collect our 10%. So that'll be 421. I can do cash or card, which do you prefer? Do you feel my confidence? Do you feel this is what we're doing? This patient's like, my gosh, this is what I'm doing. I'm not talking this patient into it. The doctor diagnosed it. You're the one who got yourself into this opportunity. And now my job is to help you. If the patient has an objection, remember I said, do not freaking plant weeds in your flower garden. If the patient has an objection of like, hey, like, do have any payment options? They will ask you.   Now I will give you like if you want to have a little bit of a say, you can say, what questions do you have for me? I want you to be rock solid confident moving forward. You can also say, this is the total. Do you have savings or would you like to talk about third party financing? I would strongly encourage you not to use those last two until you try this one for about four weeks until you get like out of your awkwardness because all it is is just uncomfortable and you're so scared these people are gonna break up with you and they're not. They're not, they're just thinking about it.   But Notice I'm like, I've got Monday or Wednesday, which do you prefer? I can do cash or card, which do you prefer? I'm putting my focus on the right question. I'm not saying, do you want to do dentistry today? Yes or no? I'm not saying like, do you have money for this? Because if you don't like, okay, I'm scheduling you. I'm assuming the yes. I'm assuming this patient's going to take on. I am assuming that they are going to do treatment. Why would I assume otherwise? My thoughts create my reality. So why am I even going to think a thought of like,   they might say no. Great, if they say no, it's an opportunity for me. High five. And then I'm going to be silent. And so now objections to me, when I have objections and I promise you I'd give you objection know how today, the objections, because you're like, Kiera, tell us the objections. Like, this is where it's so hard. And I'll tell you, no, no, no. Everything above that will cut most of your objections. I hope you heard that. Everything above that from your psychology to the words you say, to the way you present treatment plans, to the way you schedule.   all of that will actually prevent 90 % of your objections. And then you just got to get good on those 10%. And for me, it's not an objection, it's an opportunity. So again, notice, I'm like, it's not an objection, it's just an opportunity for me. And when I look at an objection, I know that I just need to educate this patient more. They're just unsure. Now there are 10 % of patients, maybe 5%, that truly do need to talk to their spouses. And I'm not here to minimize that, but 95%, that's just to like, push back.   They aren't confident on something and your job is to figure that out. So whatever it is, I've got solutions for spouse, for work, for money, for time, for pain, for overwhelming, for deposit, you name it. I have literally not gotten an objection that someone has given me that I'm like, great, you've stumped me. I don't know what to do. No, there's always a solution and we will find it together. So what we'll do is for this, every objection, we validate them first. So let's say it's like, hey, Kara, I need to talk to my spouse before I can make this decision.   What I'm gonna say is, my gosh, Sarah, absolutely. I 100 % want you to talk to your spouse. I want you to be so confident moving forward. What questions do think your spouse is gonna have? That way I can prep you with those answers before you talk with them. What this does is Sarah is now going to tell me what her real problem is hidden behind the barrier of their spouse. Truth, she's going to. It happens every time. They'll be like, they're gonna be wondering about money or they're gonna be wondering how long will this work or they're gonna be wondering about how much time this will take.   Well, if I've done a really great handoff, it should never be time. It should be, they know when they need to come back and they know what they need to come back for. So then she's just gonna let me know and be like, my gosh, yeah, we can talk about payment options. Like, what were you kind of thinking? What's a ballpark? Do you have savings for this? And then I'm gonna present two options for financing. So care credit, CHERI, Proceed, Sunbit, like you name it. There's a ton of them out there. Whatever works best for your practice. 401k for bigger treatment plans. You can take out lots of different things.   There's so many things you can get a loan from the bank. That's now like, let's just get creative and work together and figure out what solution is gonna work for this patient. But for spouse, that's what I'm gonna say. When it comes to work, I'm gonna be like, my gosh, and notice you have to pay attention to the words I say, because the way I say it will influence it and you'll either get a yes or a no. So if they're like, Kiera, I gotta check my work schedule. I'm like, Sarah, my gosh, of course. Let's pop you in the schedule. I've got you on this date. That way I, Kiera, did see Kiera over here. Truth be told, I will freaking forget about you, because I've got so many patients.   I say, I would hate to forget about you and let you slip through the cracks. So this is just a reminder for me not to let you slip through the cracks. When you get to work, let me know if we need to move it, not a problem. Just give me a quick call. Sarah's like, absolutely. I don't want you to freaking forget about me. I'm so important. That's what Sarah's thinking. But if you say, Sarah, I would hate for you to forget, Sarah's like, I'm not gonna forget. So you've got to be careful of how you do that. So that's how we're gonna get around work. If it's money, we'd hide back to what they value. It will never be cheaper or more predictable than it is today.   Money, there's always a solution. This is how we're gonna get cosmetic function, cost, longevity, all those. can tie it back to any of those things. All of those things are going to help out. And so we just need to make sure that we're tying it back to their motivator. We tie it back to their worth it. We figure out like, all right, let's talk about what are some solutions that you have? What are some things? Again, I don't have to solve all their problems. What solutions do you have? What things can we figure out? Let's find a solution together. So tying it back. Time.   This should be coming through with the handoffs. There should not be an issue with time. It should be two hours. Hey, let's get you scheduled. They know the time if we've got great handoffs. It's very easy and or in scheduling, we've already handled that. So that shouldn't even be an objection for you anymore. Pain, the recovery time. We're honest with them. Like our goal is to not have you in hardly any pain. So most patients experience X, Y, Z. I promise you Dr. Taylor is incredible. I'm going to edify my doctor again. You are in incredible hands.   If I was in your shoes, I would feel very confident moving forward. You might be in a little bit of pain. Great news is our mouths are very fast healers. And so you should be in and out of pain pretty quickly. Being confident. Overwhelming, we've given them too much information. If you present it simply and you are not giving solutions to problems they didn't even think they had, you will not overwhelm your patient. I promise you. Because we keep it simple. We speak in simple terms. We don't have hard jargon for them. We're not speaking in like,   my gosh, and then there's a bone and then doctors, this is for you too. Stop overwhelming your patients with like, okay, and then we can do your bite and then we could do this and like, and then we can do a sinus lift on you. Stop. Make that treatment plan so simple for them so that way they feel confident moving forward. The enemy to execution is overwhelm and confusion. So make it simple so that way they don't feel that way. And same thing for treatment coordinators. And then deposit. This is what it is. I can do cash or card. What do you prefer? And like, I love my credit card at home.   Okay, alligator arms, we can either like you could do Zell, Venmo, like check with your account to see if there's ways that we could fix that. But also on that, be like, no problem. What time do think you'll be home? I'll give you a call and you can just give me that card over the phone. And then mark it down and call them. Every single objection has an answer. It has an answer. You just need to be willing to be scrappy and to find the solution.   So today I've walked you through the tactical of how we present the treatment plan, how we do the sequencing. There's a lot of other layers to this, but hopefully I gave you enough to go get started. And the reality is you might think you're doing this, but I promise you, you're missing something or it's one word you're not saying, or it's one little change. And that's why I love treatment planning because it's so, once you find that one little thing and you track your progress and you look back and you're like, all right, why didn't this one close? What did I say? Review it back, listen to it back.   you will then unlock being able to close every single patient who comes through and it becomes amazing and you'll feel so confident in yourself. So I encourage you to do this. And if you are like, huh, Kiera, I need help. Great. Dental A Team Consulting was built for you. It is a no judgment zone. It's a space where we truly will help you grow. And this is something we are so passionate about helping you become expert treatment planners, treatment presenters, increasing that case acceptance from doctor to team to treatment coordinators to where we truly are able.   to get these patients on our schedule. I'd love to help you and your team out. I'd love our team to be able to help you go to the heights you have and be able to help as many patients as we possibly can because they need your dentistry. They need your help. And I really would love to work with you. So DM us on Instagram, email us Hello@TheDentalATeam.com. Go to our website, TheDentalATeam.com. Click on a call. I'd love to chat with you. I'd love to help you, give you some free resources, some free value. We are here to serve you and to make sure that you're able to live the best absolute life you possibly can. And as always, thanks for listening.   and I'll catch you next time on the Dental A Team Podcast.  

Kiera walks listeners through easy but critical accounts receivable systems to implement in your practice so you never have to face a financial crisis again. Episode resources: Sign up for Dental A-Team's Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:00.932) Hello, Dental A Team listeners. This is Kiera and today I just wanted to ask, are you struggling with cashflow because of overdue payments or you don't know how to do your AR or billing just fills out of hand? Well, great news. Healthy AR is an incredible way for you to keep your practice profitable and successful. And today we're going to dive into it and give you some really incredible systems to help you actually keep this on top so that way you don't ever feel like you're in a financial crisis again. So hooray, hooray. I'm so excited.   I hope you're ready for it. I hope you're just having an incredible day today. I know talking AR is not always super fun, but honestly having a well-managed AR system, being able to track to follow up to figure out where the gaps are really can give you confidence. So I wanna give you guys three quick actionable tips to be able to take this and have a healthy AR. You guys know the Dental A Team's all about practical tactical, making your life easier, making you super successful and happy.   doing it with ease, having a fun time with doctors and team members. So we are able to possibly impact the world of dentistry in the greatest way possible. So let's kick it off you guys, because honestly, AR is one of the most overlooked areas. It feels taboo. feels like we don't really know. So what are we even going to do? So like, let's just dive into this and really get it there. So number one is to set up clear payment policies and make sure that we're upfront with our patient. And if you don't have this, adding it onto your treatment plans, adding it into your practice,   Don't worry, everyone has this. So it doesn't need to feel scary or daunting or my gosh, like we're changing everything on our patients. You're not, we're just being very clear upfront. And what this does is it actually makes it easier for your front office to be confident with their treatment planning, to be confident with their scheduling, because now we all know the rules of the game. We know what we're doing and we don't have to be rude about it. We don't have to be mean about it. We just need to be crystal clear so people know the rules of the game of our practice. So a couple of quick tips are.   we do require payment at the time of service. I know back in time we used to not, but this is something that we do for routine procedures. And yes, we estimate and we go in, we try to maximize everything that we have within our practice by getting insurance estimates. But the reality is sometimes we aren't gonna be able to get that correct. Insurances aren't even accurate until we bill out. And so we don't crutch on that and bill out and then collect money. We collect, we estimate the best that we can. We collect at the time of service.   Kiera Dent (02:18.604) and then we're able to let them know if they have a balance or if they have a credit. Hopefully we're getting close. I'd prefer credits more than I'd prefer balances. I don't like to chase money, but you choose how you want to do that. And then making sure we have really good payment options like Cherry or Sunbit or some of those other ones are really great ones. We actually have some offices that have a really beautiful spreadsheet where we have all the different payment options that we can offer. I only like offering one, two or three max of payment options.   but for your practice to know all the different carriers, like I said, Cherry and Sumbit, Cherry tends to be really high right now of a great financial one, Care Credit always is the top one, but having some of those options so that way we as the practice aren't carrying the bulk of this debt, but we're able to have options for our patient can help you get that better case acceptance and also keep us out of that financial pickle. So, and then also helping our patients have a clear financial policy and I actually have a practice that worked on this and   They were saying like a couple of things like they had six steps on it. And I really loved this of one is like no future scheduling until the payment, their balance is paid. And I think that really helps because then we're not just adding to the debt and we help our patients know like we've got to get this taken care of before we're able to schedule you for more treatment. Then we expect full payment on the first day or we're able to go like two payments half and half. So sometimes for crowns we'll do 50 % today, 50 % upon crown seat.   Those are some great things. I don't go beyond two payments within the practice. Otherwise they go into third party financing. You also, if you are struggling with this for larger payments or treatment plans, so you can decide is it 2000, is it 4000, is it 10,000, you choose. But I usually do a deposit and some people will have higher deposits, but let's say it's a 2000, you can do 10 % of that. So that would be $200. I like a 10%. I think it's easy. I think it also   for a patient who wasn't expecting to do treatment, it's not as daunting for them. So giving that 10 % down payment could also help out. And then really making sure that we are staying on top of our AR, which is going to lead into the next point, making sure that our accounts aren't going past hopefully 60 days in general. I know we might have higher AR right now where they're into that 90 days, meaning we've done treatment and 90 days have passed since we've made payment. And then making sure that we have a good collection policy as well.   Kiera Dent (04:39.266) really making sure all those pieces are there is going to help. And we communicate this to our patients. And if we'll communicate it to our patients, then they know the rules of the game. So for that, when offices start to do this, they start to have patients understand that we make payments, that we only do two payments in-house, that we are collecting at the time of service, that we are making sure that they have these financial policies written. We're not allowing more treatment to stack up on delinquent accounts. What happens is that practice actually starts to   become profitable and they start to get more cashflow. Patients start to pay their balances and it's crazy because just asking for the financial money really actually helps a ton. And it's weird because you just think, all I did was ask for the money. Well, yeah, I have a practice that I was able to add over $20,000 per month to their schedule. And they said, Kiera how are you able to do that? One, it's through some tactics, but two, it was just stopping at the front desk and collecting the money before the patient left. Like it sounds so simple, but really,   just collecting and a lot of offices are even putting credit cards on file, which can really help. So number two, so that's like step one is like, let's collect the money before it goes back. Let's make sure we're checking upon check-in to collect the balances. Let's make sure we're collecting on checkout so we're not following up with all this money. And then number two for this healthy AR is we've got to have a strong follow-up system for outstanding balances. So what I like to do is I like to run the AR report at the beginning of the month. I like to put it into a Google Sheets file.   And then I like to actually have it color coordinated of what area is this account at? Are we on statement one, statement two, statement three? Before I ever send out statements, we always, always, always call. Hey, Kiera great news, your insurance paid. The balance is left, remaining is this amount. I can do Visa or MasterCard over the phone, which do you prefer? This way I'm collecting balances instead of just sending statements. I know a lot of offices love to send statements. It feels really great. We love to.   send it out, send it through the mail, make it feel like we're really moving the needle forward. But if we would just pick up the phone and call, I even tell some offices like we're going green, we're trying to save on paper and stamps, so we're collecting this. There's also a lot of companies like Mula, I really love Mula, and you can actually text the statement to your patient, which can help. But please, let's not lose the power of calling them, because calling and collecting payment can really, really help a lot. So making sure we have this where it's automated.   Kiera Dent (06:58.168) Patients can pay online if we don't have that, that's going to be something that they really need to do. Like I said, Mula is coming in as one of my top companies for processing right now based on their fees and also the availability to send electronic statements to have it link into the patient ledger. I think they're doing a really great job. And then making sure we're actually tracking that entire scorecard of the AR on our Google Sheets or whatever you wanna do. But I like it color coordinated and then I like the doctor and the billing representative.   To meet together at the end of every month, we see how many first statements, how many collections we made, how many 60 day, how many 90 day, and then are there any that need to go to collections or do we need to figure out what to do with that account? I am not here for an advocate of whatever is right or wrong. You get to decide what's best for your practice, but we've got to have a way to follow up on this. And insurances should be receiving statements 15 to 30 days. Following up on them more consistently can actually help us get payments quicker. So making sure we're also sending clean claims.   So everything's attached, everything's put together. So we're not getting things back because we didn't do our part, making sure everything's being submitted on the first run, I really think can help it out. And so when offices do this, what's interesting is we've been able to actually pay for all of our consulting in very quickly because we've taught the office how to go and collect the money that is already in the accounts. And so, and it's crazy because I'm like, you already did the work, let's just collect the money. And so sometimes it is on sending statements, sometimes it's calling the patients, but it's crazy how just even.   connecting in with your patients really can help them realize that like we just have this money that's outstanding, let's get it paid. So right now I would figure out, can you get with Mula, can you have an automated system to be able to send out statements and then have someone who oversees AR and they follow up on it every single week. That's something we're really gonna need to make sure it's taken care of. I like Tuesdays and Thursdays for billing days, you do it whatever you need to do. Not the full day, usually a four hour chunk is probably pretty good for.   Most practices, every practice is different, but that would be a good one. And then step three, pretty simple, is we've got to review our AR metrics and take actions. So this is what I was talking about, the doctor and the billing representative meeting together, and we've got to monitor our 30, 60, 90, and over 90 days where we're at. So the zero to 30, 60 to 90, over 90, we've got to make sure, and what I like is of all of those accounts, we're never over one month's worth of collections. And so I try really hard to get that down.   Kiera Dent (09:16.868) Over 90 should be less than 10 % of total AR. I even like it to be chipped down to like 5 % of that. So if you know the metrics that we need to do, we've got to be collecting. And if our team knows our goal is to collect in 30 days always, we get better at insurance verification, we get better at collecting, we get better at watching our AR, we get better at all these different things, then we truly have a system that works. And then making sure that it's in there so the doctor can take a look at it so you can see how many first statements, second statements, third statements, you can even make a   little dummy codes that you attach to each patient's ledger. So at the end of the month, you can actually run a report to see how many statements really went out of first, second, third. I don't go past three. I do not want it going past three. And if you call on the first one, usually we're not getting to a second one. We're setting up options. We have payment options if necessary that are external, not internal, that really, really can help you. for me, I would, if I was a dentist, I would have my billing meeting set up. I would expect my team to get through that entire AR list within a month.   I don't care how many accounts are on there. We might have some cleanup to do, but getting through that, and I have an office where we were able to take them from about a 65 % collection ratio. It was really drastic, all the way up to 98%, but we had to go back three years to clean it up. And there's a lot of them that we weren't able to collect them because we'd waited too long, but it was a process. I think we had about 10,000 accounts we had to go through, but this team was diligent. They were dedicated. It was hard, but we were able to actually make progress.   And it was so fun for them to actually build the system and for the doctors to understand and the team to understand and they'll never get into that position again. And so really going through these three steps, like I mentioned, of clear financial policies with our patients and collecting before they go back and also when we do time of service, we have a full follow-up system of how do we have it? How do we submit our statements? Do we call for it? How do we have this? And then we review it every single month with our doctor and billing.   a team member meeting, it's really gonna help you guys stay on track and be able to get this healthy AR. So the reality is we've got to enforce this. We've got to make sure that we're following up on it, that we're expecting to be at 98 % collection and that we actually go through with this because right now is the time like you've done the work, let's collect the money. And so if this is something that you are like, gosh, like Carrie, you're just speaking my language, reach out, DM us, I'm happy to show you some AR tactics that we've done for other practices, give you some resources and tips.   Kiera Dent (11:36.32) or head on over to our website, TheDentalATeam.com and just book a call. And I'm happy to go through it with you and give you some, some complimentary value and practice assessment to see where you're at, the great things you're doing in areas that we can help out. This is what we're obsessed with doing. And Dental A Team does this. This is what we do for our practices. This is why we have the systems. This is why we have the systems for success for you. And I'd love to help you. So when, when you're ready and if you're ready to boost and master your AR and cashflow reach out, we're ready for you. And I'd love to help you, but truly commit to   being a master of AR and having that healthy cashflow, you're doing the work, get paid for the work you do. You deserve it. You're worth it. And as always, thanks for listening. I'll catch you next time on the Dental A Team Podcast.  

This episode was produced remotely using the ListenDeck standardized audio & video production system. If you're looking to jumpstart your podcast miniseries or upgrade your podcast or video production please visit www.ListenDeck.com. You can subscribe to this podcast and stay up to date on all the stories here on Apple Podcasts, Google Podcasts, Stitcher, Spotify, Amazon and iHeartRadio. In this episode, the host John Siracusa had a remote chat with Arad Levertov, Co-founder & CEO of Sunbit.  Sunbit offers two products: a point-of-sale financing solution for physical locations like car dealerships and dental offices, and a next-generation credit card that allows customers to choose how they want to pay for each purchase. The company's mission is to eliminate financial waste and pass savings back to customers and merchants.  Arad went deep into the importance of customer-centricity and the role it plays in building a successful company & culture treating each customer as if they were the only customer building trust and loyalty through exceptional customer service. He also goes deep on the value of clear communication, staying humble, and learning from both successes and mistakes. Subscribe now on Apple Podcasts, Google Podcasts, Stitcher, Spotify, Amazon and iHeartRadio to hear next Thursdays episode with Blake West & Mike Sall from Warbler Labs. About the host: John is the founder of ListenDeck a full-service podcast and video production company, which has produced over 1500 episodes of various podcasts. He is the host of the ‘Bank On It' podcast, which features over 600 episodes starring high profile fintech leaders and entrepreneurs. Follow John on LinkedIn, Twitter, Medium

This episode was produced remotely using the ListenDeck standardized audio & video production system. If you're looking to jumpstart your podcast miniseries or upgrade your podcast or video production please visit www.ListenDeck.com. You can subscribe to this podcast and stay up to date on all the stories here on Apple Podcasts, Google Podcasts, Stitcher, Spotify, Amazon and iHeartRadio. In this episode, the host John Siracusa had a remote chat with Adam Jackson, Founder & CEO of Braintrust.  Braintrust is a global talent marketplace that connects knowledge workers with jobs. The difference with Braintrust is that it's owned and controlled by the talent themselves. The platform uses a native token which they get paid with as an incentive and governance mechanism. Throughout the interview Adam discusses his experiences as an entrepreneur and the challenges and successes he has faced building multiple companies.  Subscribe now on Apple Podcasts, Google Podcasts, Stitcher, Spotify, Amazon and iHeartRadio to hear next Thursdays episode with Arad Levertov from Sunbit. About the host: John is the founder of ListenDeck a full-service podcast and video production company, which has produced over 1500 episodes of various podcasts. He is the host of the ‘Bank On It' podcast, which features over 600 episodes starring high profile fintech leaders and entrepreneurs. Follow John on LinkedIn, Twitter, Medium

In an industry where financial inclusion and innovation are paramount, the latest episode with Arad Levertov, Co-founder and CEO of Sunbit, stands out as a beacon of progress. The episode focuses on how Sunbit is revolutionizing the financial landscape for essential services such as auto repairs and healthcare, by offering hassle-free financing options to consumers. With a staggering approval rate of 90% for applicants, Sunbit's approach is not only inclusive but also indicative of a significant shift in consumer lending practices.The impact of Sunbit's technology is not limited to the consumer experience. The company's innovative approach extends to its partnerships with merchants and the development of an ecosystem that transcends payment processing. Sunbit's emphasis on sales, partnerships, and the use of data analytics underscores the importance of a holistic approach to financial services—one that benefits all stakeholders involved.As the fintech landscape continues to evolve, companies like Sunbit are at the forefront, steering the industry towards a more inclusive and customer-centric future. Arad's foresight and leadership have positioned Sunbit as a pivotal player in the fintech revolution.         

Austin Conroy is the Regional Fixed Operations Director for Rohrman Automotive Group, overseeing a wide network of dealerships across multiple states. With over seven years at the company, starting from the sales floor and escalating to his current leadership role, Austin Conroy has demonstrated exceptional adaptability and understanding of various facets of the automotive industry. Austin Conroy discusses the pivotal role of integrating service and parts departments to enhance operational efficiency and customer satisfaction. Austin Conroy highlights the Infinite Pursuit program as a key initiative encouraging parts and services to work in unison, aiming to reduce inventory costs while increasing service quality. This approach not only boosts profitability but also ensures a seamless customer experience. Moreover, Austin Conroy stresses the adoption of innovative tools like Sunbit for financing and Techion for streamlined operations. In the age of technology, being adaptable and tech-savvy is essential. This episode provides invaluable insights into the modern strategies automotive groups can implement to stay ahead in a competitive market. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In this episode, Adrian Valente from Sunbit emphasizes how important patient financing is to the success of dental practices, stressing how it may empower patients and help them get the care they need without breaking the bank. Practices can promote comprehensive treatment and improve patient satisfaction by putting affordability above pricing. Customized financing alternatives, such as extended payback terms and no-interest choices, enable dental businesses to grow patients and undertake more extensive procedures, which will ultimately improve practice profitability. Adrian encourages owners of dental practices to use patient finance as a development accelerator, taking advantage of its potential to raise case acceptance rates, improve patient care, and boost business profitability.Check out Sunbit: www.3d-dentists.com/sunbit   @ 2:33 Why Others Refuse to Financing @12:40 Sunbit's Team Training @21:29 Reasons to Push Forward with Financing @33:07 What sets Sunbit apart@45:50 Financial Stigmas of the Past

Money conversations can be awkward, and talking to dental patients about the cost of care can be daunting and uncomfortable for both the patient and the team. Today, Dr. John Meis and Wendy Briggs are sitting down with Jay Letwat from Sunbit to talk through ways to make these conversations easy and straightforward so patients get more options and more access to the care they need. In this episode, you'll learn: Why outdated thinking around financing causes added stress for patients and the team How old financing models and tools prevent patients from taking advantage of payment options How to talk about financing in a way that feels easy and smooth for patients Why the fear of treatment cost can lead to missed appointments and how to get in front of it Verbal cues that indicate a patient is interested in financing options How production and case acceptance rise with third-party financing  To learn more about Sunbit's payment technology, go to https://www.sunbit.com 

In part two of our podcast, Alastair Woolcock, Howard Brown, and Tal Riesenfeld – co-founder and CRO of Sunbit – delve into Tal's experiences as a student of Clayton Christensen, the Harvard Business School professor known for his work on disruptive innovation. They explore Christensen's disruptive innovation theory, illustrating its practical application in Sunbit's journey. The trio address how inefficiencies in niche markets can pave the way for substantial market disruption, while emphasizing the importance of persistence in entrepreneurship, innovative thinking and practical problem-solving to bring about meaningful change in the business landscape. Follow the Hosts on LinkedIn: Alastair Woolcock (CRO, Revenue.io) Howard Brown (CEO, Revenue.io) And our Special Guest: Tal Riesenfeld (Co-founder & CRO, Sunbit) Sponsored by: Revenue.io | Powering high-performing revenue teams with real-time guidance Explore the Revenue.io Podcast Universe: Sales Enablement Podcast Selling with Purpose Podcast RevOps Podcast *If you'd like to ask the guys a question that could get answered on the show, call our new message line at (323) 540-4777. Just leave your name, where you're from, and your question and we'll do our best to answer it on an upcoming episode.

Robert Nunziato, head of sales operations at Sunbit, joins Gary to talk about why dentists need to talk about financing earlier in the patient journey, how financing impacts marketing, and why dentists who try to avoid price-conscious patients are missing a big opportunity. Connect with our Guest: Website: https://sunbit.com/

Tune in to our latest episode where we welcome Sunbit co-founder and Chief Revenue Officer Tal Riesenfeld. Dive into Sunbit's distinctive 'buy now pay later' (BNPL) model, tailored for essential services such as car repairs and dental treatments. Explore how Sunbit's sales strategy, centered on human behavior, empathy and customer focus, is reshaping the financial sector. We'll discuss the significant role of sellers in providing solutions that truly make a difference for customers. Follow the Hosts on LinkedIn: Alastair Woolcock (CRO, Revenue.io) Howard Brown (CEO, Revenue.io) And our Special Guest: Tal Riesenfeld (Co-founder & CRO, Sunbit) Sponsored by: Revenue.io | Powering high-performing revenue teams with real-time guidance Explore the Revenue.io Podcast Universe: Sales Enablement Podcast Selling with Purpose Podcast RevOps Podcast *If you'd like to ask the guys a question that could get answered on the show, call our new message line at (323) 540-4777. Just leave your name, where you're from, and your question and we'll do our best to answer it on an upcoming episode.

The Bulletproof Dental Practice Podcast Episode 316 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Guest: Jay Letwat KEY TAKEAWAYS: Introduction Sunbit Group Practice vs solo practitioners No one ever thinks of dentistry as an industry Better Technology Adoption Observing Office Dental Fees Digestible monthly payments Location for DSO Recourse on your loans Different than whether it's recourse or non -recourse Associate patient financing  Credit Card Score REFERENCES: Bulletproof Mastermind  Bulletproof Summit  Mighty Networks: Bulletproof Dental Practice Sunbit  

Joshua Benadiva sits down with Arad Levertov, founder and CEO of Sunbit, a pay-over-time, point-of-sale financing solution for everyday expenses such as auto-repair, dental care, vet care, and more. Sunbit offers a no-fee credit card, as well as a point-of-sale lending option available at over 20,000 service locations. In-line with Arad's founding vision, Sunbit approves over 90% of borrowers, and the company was most recently valued at $1.1 billion. In this episode, Arad shares how and why he started Sunbit, his vision for the future of the company and the buy-now-pay-later model more generally. He also shares some of his secrets to building a mission-driven company, as well as how Sunbit integrates powerful machine-learning models to maximize value for customers. About Arad Levertov: Arad Levertov co-founded Sunbit, where he currently serves as Chief Executive Officer. A FinTech veteran, Arad's strong leadership skills come from his background as a Major in the Israeli Navy Seals. Arad holds an MBA degree from Duke University Fuqua School of Business. Previous to Sunbit, Arad was COO of Enova International, where he successfully managed an $800M business and led teams across product, marketing, strategy, HR, and operations. Prior to Enova, he ran Operations and Systems Development at Intel.

AADOM Radio & Sunbit Present:Adrian ValenteLearning Objectives:-How to integrate financing into each stage of the patient journey-What channels to leverage to maximize marketing success-What successful financing marketing looks like with real-life examples-How to modernize patient financing to enhance the patient experienceMore About Adrian:Adrian Valente is the Director of Training at Sunbit, the fast-growing patient financing technology company, and supports training, enablement, and community engagement. His training methodologies have been used by more than 115,000 dental, auto, and optical professionals on how and when to offer financing to customers. As the resident subject matter expert for all things Sunbit, you'll find him hosting podcasts, events, interviews, and coaching sessions across the verticals they serve.More About Sunbit:https://sunbit.com/Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Sunbit offers a point-of-sale payment option available at more than 20,000 service locations, including auto dealership service centers and F&I departments, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named a Most Loved Workplace®, Best Point of Sale Company, A N.A. Deloitte Technology Fast 500 company and a Top Fintech Startup by CB Insights. Loans are made by Transportation Alliance Bank, Inc., dba TAB Bank, which determines qualifications for and terms of credit.More About AADOM:https://www.dentalmanagers.com/

Jay Letwat, Sunbit's vice president of dental, talks with Gary about financing problems that can blow up your relationship with your patients, plus what goes into boosting approval rates and how his company offers a solution. Connect with our Guest: Website: https://sunbit.com/

Today we're going to introduce a game changer in the dental practice management software world...‍‍This is an innovative, all-in-one, cloud-based practice management software, and it offers an array of powerful features that are custom built for dentists by dentists ready to revolutionize the way you work. ‍If you are a start-up and decide to sign up with Oryx, they will NOT charge you a single dime, until you reached 200 active patients!⁠⁠They are partnering up with all startup practice owners and making sure you succeed, fast!⁠⁠ Click this link to schedule a FREE personalized demo and to see more on their exclusive deal!⁠‍‍‍Guest: Jay LetwatBusiness Name: SunbitCheck out Jay's Media:Website: https://sunbit.com/Email: jay@sunbit.com‍‍Other Mentions and Links:FicoBeyoncéT-MobileBurger KingCheesecake FactoryStarbucksVantageExperianiPadGimbelsTargetCare CreditLending ClubTerminatorEBITDA - earnings before interest, taxes, depreciation and amortizationFlip the Script - Oren Klaff‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍‍My Key Takeaways:Expensive treatment plans can build a wall of resistance in a patient's mind. Be sure to address these fears, and provide customizable options for financing.Sunbit approves approximately 85% of patients who need care for financing options. That's more than double the average!Nobody budgets for a $3,000 dental procedure out of the blue. Be sure to stress that patients don't have to pay all of this at once!The credit approval system in the US has largely been untouched since the 60's. It is about time to update the process and allow more accessibility.The patients that are scared away by price will mostly likely never return. Having great finance options will help them feel safe and included!‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: All right. It's time to talk with our featured guest, Jay Lewa. Jay, how's it going? Jay: Everything is great, Michael, how are you? Michael: I'm doing pretty good, man. I'm doing pretty good. I appreciate you coming on. If you don't mind me asking. I know, I know. But like for our listeners, where are you located?Jay: Based in, uh, Los Angeles. Based in Los Angeles. Yeah, that's where our headquarters are at. Michael: How are you liking this Jay: rain? It's kind of new to me, to be honest with you. I've, I've only been in LA for five, six years. Um, so it's new in the sense of la but like, I'm originally from the Midwest in Chicago, so it rains and snows and could snow in, you know, August could rain in, you know, March.So we used to kind of the four seasons here, people start to panic a little bit when the rain comes or when it gets cold. It's kind of funny, but, uh, but it's nice, it's fun. Yeah. Michael: Yeah, we do. Yeah, we, that happens a lot all the time, but Awesome man. Okay, so then tell us a little bit about your past, present.How'd you get to where you are today? Jay: Sure. So I've got about 20 years of experience, um, mainly on the technology disruption side. So I did a lot of consulting early on in my career. A lot of performance improvement, compliance work as well. Uh, then kind of moved along into the technology space and, and where I really have spent my time is in a lot of, um, startups or growing, uh, technology companies that have kind of passed the startup phase in which they have a unique technology and they need the ability to market that technology to the masses and, and typically, It's a company that, is really changing the game.It's really, really disruptive. So what I love to do and what I'm doing now at Sunbelt is we're taking a disruptive technology in the pay over time space. And what we're trying to do and what we're doing it successfully is gaining significant market share in many different vertical markets, including the one that I manage, which is, uh, the dental patient financing space.Michael: Okay, so break it down to me Sun Bit. I'm under the impression Sun Bit is a bank Jay: or no? No, we are, we are a technology company. So we have the, uh, technology that allows or enables folks to get approved at a very high level. the technology enables us to approve about 85% of all people that apply for financing.And, and if, I'm not sure how familiar or not you are with specific financing, but usually that number is in the 40% range, 35, 40% range. Particularly now in a, in a. Recessionary sort of environment, inflationary environment, it typically tops off at 30, 35%. We're more than double that. And a lot of it is really because of the technology that we use, a lot of ai, a lot of machine learning.Cuz at the end of the day, what we're really doing, it's basically a math problem, right? Because you go to a bank, when you're a small business, let's say, and you go for a loan, Most people get rejected for a loan, for, for many reasons, may maybe their, their overall credit isn't good. They haven't been in business that long because the bank doesn't wanna take a risk on you, right?Banks don't like taking risks. what we do is we're able, using our technology to provide folks all throughout the credit spectrum, you know, not so great credit. Mid-level credit, very high end credit. We're able to get all those folks the patient financing they need when they walk into that doctor office.And so we allow through the technology, more people to say yes to treatment. And that's ultimately what we're doing. We use, we have, uh, banks, that kind of administer the loans, but at the core, our focus is on the technology. Because it's really a technology problem, like, the ability to have someone who is, you know, a good person, but they may have subprime credit, Historically, those folks don't get credit, right? You go to to Target or Walmart or Nordstrom's or wherever. If you're subprime, you're not getting a credit card. When they ask you if you'd like to, you know, get a red card or get a Nordstrom card, right? What we're saying and what we're doing is we're enabling folks both at the low end of, of FCO and at the very high end, full spectrum.They can get the credit they need on the dental space as well as other verticals that we work with. And we're comfortable that we're going to get repaid and we do it in a fair and transparent way and cost effective for the patient or the customer. And you can only really do that. With like mathematical formulas, algorithms, ai, et cetera.This isn't, uh, you can't do it via spreadsheet like, like the banks do, and like some older, uh, patient financing companies that have been around for 30 years. Gotcha. Michael: Okay. So I know you wanted to show something, right? Like a demo? Sure. Real quick. Sure. Of course. Sure. The demo is for what? Like for the patient doing Jay: it?Right. So what we do, maybe I can explain it a little bit. So mm-hmm. What we do is we do point of sale financing. So let's say you, um, haven't been to the dentist in a few years. You go to the dentist, they give you a comprehensive oral exam, they say, Michael, thanks for coming in. Appreciate it. Here's a list of seven things our doctor, uh, the dentist thinks you need to get done.Right. And those seven things have. Each, you know, a treatment and a cost, right? And at the end it's like, let's say $4,000. And they say, well Michael, how would you like to pay for the $4,000? And you're like, holy cow, I didn't budget for that. I don't have $4,000 in my pocket. Cuz it doesn't matter whether you have great credit you, you make a lot of money in your job or you don't.No one budgets. For unexpected medical expenses, like you can't go on your personal Quicken and, and, and say, okay, 2024, I'm gonna budget $3,000 for dental. Doesn't work that way. So what happens is that patient generally either says no to the treatment that they need, or they do kind of like a partial kind of, you know, French menu sort of thing where they say, okay, I'm gonna grab maybe the cavities here.You know, I'll, I'll take this $500 treatment here. But the other $3,000 doesn't really hurt me so much today, so I'm gonna go home and then when it really hurts me, maybe I'll come back. Right. And that's dentistry for the last 50 years, What they call case acceptance. So the ability of, let's say you, you have those seven things and it costs $4,000 and let's say you're only able Michael to, um, pay for 400 of that.Well, your case acceptance is basically 10%, right? $400. Divided by the 4,000 that you should have, uh, that you was prescribed to you, right? Which is terrible, which means 90% of your needs are not met, right? Mm-hmm. And you're walking out the door and probably never coming back. So that's kind of historic dental.So what we do is the patient comes in, they get qualified very quickly, and we approve nearly nine out of 10 folks. Without doing any kind of hard credit check, we do a soft credit check and the process is very simple, very clean. we like to think that it's like an un refinancing sort of transaction.It's almost like buying a coffee at a Starbucks drive-through. We want the experience to be not the same experience you get at a bank or from some old time patient finance company that, you know, maybe may still do it on, on pen and paper. Okay? Mm-hmm. So, That's kind of the preface of, of what we do. and I can, I can show you the kind of the process, how it works, because it's very, very different than anything you've seen or folks in the dental market for the past 20, 30 years.They've generally never seen it, and they usually have a very positive reaction to it. Like, you know, where have you been all my life? And can we talk and, and, you know, use this at your, at your practice. Yeah. Michael: Could we see it? Could we see how it Absolutely. How it works and stuff. And so absolutely. For absolutely.Sure. Sure. Our listeners listening right now, if you want to go on the show notes below, you can watch the video version of it and we can see it right now. Sure. Jay: so right on my screen, you see iPad. Okay. And that's the iPad I have in my hand right now. Okay.So we provide this iPad. To every dental office, and it could be more than one iPad, just depends on how many people, what kind of patient flow you have. So the first thing the, office team does is they will select their name. Okay? So again, this is a demo. Michael, who do you wanna be today? Michael: Beyonce always.Jay: Excellent, excellent choice. Who? Who doesn't wanna be Beyonce after all? Come on. Yeah, you click on Beyonce, then you click scan card, then we take the driver's license. Right? And it doesn't matter which state it works in all states. On the back is a barcode, right? So you take that barcode and what I do is I just scan that baby right there automatically.What happens is, and again this is in real time, I'm not, you know, slowing it down, speeding it up, takes my home information. Patient types in their phone number and email. They continue and then you simply ask the patient, Hey patient, is this your updated info? They usually say yes. You click copy to form the patients a agrees to check their options. And just like that you've been approved for $6,100. This is the approval process. Wow. That's it. We're done. Okay? Mm-hmm. So now there's a ton of things that happen in the background, right? But that's invisible to the practice, invisible to the patient, right? And again, this kind of goes into how we're a technology and data company.So a couple things here. One, you were approved for 6,100, we're approving every single patient. With a FCO score of 500 or greater. So when you, when if in terms of F ICOs, 500 is a very, very low F ico, right? Mm-hmm. But we're able to approve them because of our unique and flexible model. If you approve from 500, it equates to typically 85 to 87% of all patients that apply. So going back to the dentist example, the the office example, you know that. Eight and a half outta 10 people that walk in the office have the ability to get qualified for finance and can get the treatment they need.So that case acceptance number I gave you before, whether it's 10, 20, 30, or 40%, it shoots up dramatically so they can actually walk out being happy because they're, you know, dental problems are solved. Okay. So the first thing, high approval, second thing, we never do a hard credit check. So in the us, typically when you are.you know, when I signed up for T-Mobile mm-hmm. They do a hard credit check, which impacts your credit. It's not fun. Right. We do a soft inquiry to get to this point. So all we do is, get basic information. It doesn't impact your credit score whatsoever, but the kicker is, even if you decide to move forward with the loan, we still do not do a hard credit check.So it has no impact. Your credit has no impact. If you apply or take the loan initially, which is again, very, very unique. And again, it kind of is because of our kind of technology backbone. And the last thing is we approve up to $20,000. So I'll just show you one more screen. Mm-hmm. So let's say for instance, your treatment plan is 2100 bucks.So you click 2100. And then what we have here is basically. A menu of options like, you know, burger King, have it your way. Other, partners of our, of ours call it the Cheesecake Factory Menu of options here, we usually have three to six options here, right? We highlight the one that's the most affordable.So, hey, patient, you don't have to pay $2,100 today. Again, sigh of relief, right? You can pay 48 months, 48 to over 48 months, 56 bucks. In this particular case, it's a dollar down payment. Again, eight APRs vary. It could be 0%, um, or higher. In this particular case, let's say it's 12.99, you see everything very clearly delineated.There's no tricks, there's no penalties. Uh, we don't do any kind of deferred interest. If you're familiar with that, maybe the patient wants 0%. We have 0% options too. And so the idea is, and they just kind of select what they want. They kind of go through, the process. Make sense. Go the z Michael: go to the zero present one real quick.Sure, no problem. Okay. Okay. Gotcha, gotcha, gotcha. So it, it all changes throughout the, you're not set with the percentage then? Jay: Correct. So the, the idea is, The patient gets to choose what's best for them, right? We don't wanna make a judgment call, right? We don't wanna be judgmental, period in life, right?We don't know what shoes the other person's sitting in, but particularly the dental office. I mean, you don't know whether somehow someone is dressed and, and we shouldn't be making that. Let's let the patient decide maybe they're comfortable with 121 bucks a month. But maybe they're not. Maybe $56 is more comfortable for them.We let them decide, and that's kind of the power of the solution. There's again, three to six unique offers that they're getting, and they choose what's best for them. That's kind of part of the secret. If you give a product that's customizable to the individual, They're gonna like it more, and oh, by the way, they're going to pay us back at a higher rate, right?Which lowers the defaults, which again allows us to loan to more people. here's something like I learned early on. So payday loans, right? Terrible, horrible, predatory, four, 500% terrible. Mm-hmm. Well, why? Why are they four or 500% It's not because the money costs four or 500%, right? I mean, you can get a loan from a bank now even with high interest rates.12%, 13%, right? But the reason is because maybe five out of 10 people don't pay it back. So the five that do pay it back are paying for the five that don't pay it back. So that's why the interest rate is high. But if you can create a product that's customizable down to the individual you have a greater amount of people that pay you back.It's kind of like a self-fulfilling thing. You can continue to loan to more and more people so that your approval rates continue to be higher and higher and higher and satisfy more patients. And that's been kind of our goal from day one. We want people to pay back. So we, have developed unique offers for every individual.Michael: Mm-hmm. Can they customize also the down payment due at Jay: checkout? Yeah. Yeah. So they can, for instance, you can, um, Let's look at here. Let's say they wanna lower the $56 a month. Let's say it's still too high. Mm-hmm. You would just go click here and say, okay, I wanna pay 500. What? What? I just wanna make sure remember the 56 30?Mm-hmm. So let's say they wanna make a $500 down payment, right? Because they wanna lower the monthly payments. You click update and then magically what happens? It's $42 a month. So totally customizable, and a lot of people do that, and we want them to do what's most comfortable for 'em. I don't wanna dictate what's best for them.I, I don't know what they want, but they know what they want. So let's give them the option. when you go to the Starbucks drive-through, do they tell you what coffee to get? No. You know, you can get 10 different variety, 20 different, uh, variations of a macchiato. That's why they're successful.Michael: Yeah. Interesting. Jay. Okay. so a couple questions I have when it comes to the technology, because you said this is new, right? Disruptive technology, nobody's doing it in the industry or, no, I mean, Jay: every, their, their patient financing has been around.For 25 years. but historically, even today, it's very much FICO driven. So if your FCO is 6 81, you get the credit you need. If it's 6 79, you get decline. It's like a straight number. Right? And there's companies that provide those numbers. There's. You know, uh, vantage, and there's various, you know, uh, Experian, TransUnion, et cetera, to provide the number.So most of the companies historically just do that. And there's not really any technology there, right? That's mainly how banks are like old school patient financing companies that have been around since like 1990. That's what they do. But, but think about this example. let's take you and I, today.Our FCO scores are six 50, right? Both of us, like it looks like we're the same, right? But what if a year ago, yours was 600 and mine was 700, Who's the greater risk? We're not the same. Six 50 is not the same. You're a much better risk than I am because you're on your way up, you're trending. And I'm on my way down.So our offers might be a bit different and they should be a bit different. We can't be treated the same. So we look at thousands of data points. It all basically, and we're not getting any kind of secret information. This is, we're doing a soft data inquiry, right? So we're getting kind of condensed data.and then we take that data and we use it to model basically we measure it against our, our AI model. And then it spits out the information. Okay, approve, not approve. If we're gonna approve them, how much are we gonna approve them for? What's the a p r? you know, then again, what's the e fee, if there's a down payment, et cetera.So it's that uniqueness that enables us to up with an offer that could be very different than someone else. So typically, a lot of the folks that we're approving people aren't touching with a 10 foot pole. Why? Because historically, if you're measuring things by fico, it's just not real accurate for installment loans of 18 months or 24 months.Mm-hmm. So we have confidence that we're gonna get paid back. And in terms of our, you know, numbers, people do pay us back, at great rates. So that's, I think, the difference. It's. Everyone is a bit different in the world. every American is different. When they apply for credit, they're different. And you have to have a product that takes that into consideration.We're not like just a score, right? We're, we're made up of, of thousands of different, you know, uniqueness characteristics, whether you're, I'm not talking about finance, but just in general, we're all different. Mm-hmm. So you need to have kind of a scoring system, a mathematical model that takes that into, into consideration.Michael: now when it comes to, when it comes to this, I know you mentioned soft data, our data pools mm-hmm. And what's behind the soft Jay: data pool? So basically how it works is.These credit agencies basically charge money, right? To companies that would like to pull your data. Of course, it's with your authorization. So I, I don't know if you remember on, on the iPad there's clear authorization that says you, you know, agree to having your, uh, credit soft pulled. So basically it's like a condensed credit file.Mm-hmm. Okay. So, If you get that condensed credit file, that soft inquiry, it doesn't have any impact on your credit score, If you get a hard credit check, which by the way, nearly all the patient finance companies use, why do they use it? Because it has much more granular data, And they basically take the granular data, they feed it into their kind of limited model and, and they say approve or not.Our technology takes the condensed, takes the more limited data, and then we feed it into our proprietary model, and it gets us to an answer that's satisfactory such that we don't need the hard credit check. And oh, by the way, hard credit checks are terrible. Like, like if you're, you know, if you're buying a house or an apartment.it hurts you, it's questionable in terms of how much and and how long it's, it hurts you on in terms of your report. Mm-hmm. But it clearly hurts your credit for a period of time. So we avoid that. We avoid the friction in the office staff because of that. And again, they're regular people, just like the folks that are walking in.They don't wanna offer a product or service that's going to hurt their patients. Right. That's just not human nature. So it reduces the friction. So when they use, um, you know, when they're working with us, you know, some that working with, you know, with the iPad, they can be comfortable that it's only a soft inquiry.And so that helps us get a lot more utilization than, than the company that they used before. You know, we got to their office. Yeah. Does that makes sense? Michael: Yeah, that makes a lot of sense. I know a lot of the times like. When, I remember when I was trying to build up my credit, like it was in the 600 s and I'm like, oh man, I, any little thing, hard inquiry.Oh yeah, you get outta there, right? Like, I didn't want that Jay: terrible Yeah. Kind of thing. Yeah. Like, I'm, I'm like, I'm like paranoid. Like I, I have, you know, um, those free credit services and I look on the report because you, you wanna check it like you, you, or if you're in the process of buying a house or whatever, or a car, you, you don't want your hard credit check.But even if you're not, like in general, there's really no reason like, When I, I was telling a story when I got to, when I moved to LA and I went to the T-Mobile store, they took down my information and before they even asked me what package I wanted, they were like, oh, we need your social security number cuz we need to do a hard credit check.And I'm like, why? Why do you do a hard credit check when you don't even know what, what I want? Like what if I want prepaid? Mm-hmm. Like, I'm gonna, I would maybe pay you the cash. Now, that's not what I wanted, but they're like, no, we have to do a hard check. It's like, no, well you really don't. Just that they don't have the technology in place to kind of determine the credit worthiness of that customer.And we do. So that's why, it's a soft inquiry and we're, I believe, the only company that does it throughout in terms of the app, the, uh, approval process. And then when they actually take the loan. Still, no, our credit check. Wow. Michael: Okay. So I never thought about that, Jay. I always thought it was like a people problem instead of a technology problem when it came to like being approved.Jay: It's not, it's, it's, it's, I'll tell you, it's like a co it's a complex math problem, right? It's like this guy who has a six 10 fico, let's say has a job she has a job, they have money in their checking account, But based on historical, credit worthiness standards, They are not getting any credit card whatsoever, right?Because it's been told by them that it's not happening. But we look at it very differently. Like if it's a $2,000 installment loan and it's over 24 months, the question is, does this person have a hundred dollars? And they're checking account every month cuz we're pulling out of their checking account.And the answer is generally yes, but it goes against. All the kind of the credit, decisioning that's been going on since like 1950. I mean, I brought something here, which kind of cool. So you're, you're from the West coast. This is a credit card application. There's a store called Gimbals based in, I believe, Philadelphia.Open in 1880, close in like 1987. This is actually, we kind of see it here. This is actually a credit card application from 1967. Pristine condition. Okay. Yeah. So what's interesting about it is if you look at the question that's kind of small, prince, I'll read, if you look at the questions, the same questions of what's your income, do you rent versus own?Are you married versus single? this is 1967. So what have credit card companies and patient financing companies done? All they've done, this is the same 1967 application. They've just digitized it. They're asking the same questions. I guarantee you, if you go to an office that has another patient financing solution or you go to Target or you go somewhere else, they're going to ask you married versus single.What's your income rent versus zone? These are questions literally 60 years old, and they're still asking, this is basically what you see today is digitized. So it's, there's like a lack of innovation that has taken place that actually hasn't taken place, right? And, and specifically patient financing in 30 years.Literally nothing. Literally nothing. And so what we're doing is we're focusing on the technology and solving the math problem. And helping a heck of a lot more people get approved and get the dentistry they need. And that's why we're growing so rapidly. Gotcha. Michael: So then I like that part where you light bulb, I mean like it, it opened my eyes.It's true. It, we just put it on a computer and now we're kind of like presenting people and we don't really see the need to change until you kind of showed us the demo. I have a question. True. When it comes to the risk on this, let's just say, okay, six 10, right, credit score, I'm gonna pay you back. And then we do the sun bit thing and then we're like, okay, boom, I'm gonna pay 58 something.He pays the first one, then he kind of skips on the second one, third one, oh no, it's starting to go down, right? It doesn't look good. Who runs the The risk there? Jay: So. we do non-recourse loans, which means we take full risk. let's say you're, you're, you're at the dental office and you do a, a $2,000, uh, transaction for, I dunno, bridge, crown, et cetera.Two days later, we send those funds to the office, then we sit back and we wait for the patient to pay Huss if they don't pay for whatever reason. That's my mistake. You guys are sitting on the money within two business days and we will never claw back those funds. So we, we are taking the risk.And as you can imagine, that being said, you know, we have a very heavy duty data analytics, you know, risk fraud, et cetera, group that manages this risk. And obviously there's a lot of, Techniques that we use in the process to kind of minimize this. But we also have a huge collection group. So we have a customer, uh, care center, 160 people in Las Vegas.Our employees, we manage it top to bottom and we call it like collections with kindness. So it's really, really important for us. To maintain those relationships because we have al also customers that are fixing their cars, uh, getting a new set of tires, new batteries, and those same cu customers are our dental customers as well.So there's a lot of, cross vertical, uh, customers. We have even more when you think about it. Remember, we're not, we're not financing powerboats, right? It's not like someone goes and says, I'm gonna buy a $30,000 powerboat and then I'm not gonna pay it. Right? These payments on average could be 70, 80, 90, a hundred bucks a month.So generally when that's the case, plus the process is good. It's very clear they, you know, we only work with, you know, great partners. they may be late by a day or two, so we'll call them up and say, Hey, what's going on Very nicely. And generally no one wants to ruin their credit for 70, 80, 90 bucks.Mm-hmm. A month. Now, if it's a $30,000 power boat, That's kind of a different calculus, right? You may want to say, I want the powerboat and I don't wanna pay for it. Right? And it kind says okay, kind of. I understand kind of the logic there. I don't agree with it, but I understand it. But in dentistry and auto and the other verticals we're in, typically it's, it's high frequency, lower dollar, monthly payments, and generally people are paying them uhhuh.Michael: That makes a lot of sense. So then, Into practice. Let's just say somebody's listening and they're like, oh, cool. Sun bit. Right? I'm gonna check 'em out. I'm gonna try it. But they already have like Care, credit, lending Club, Verity, right? All these other ones. Is this just another add-on? Like do we just add it on?Or what do you recommend? Do we take others? Would it even make sense to have other ones on anymore? Cause we have some bit. Jay: Yeah. It wouldn't because we, we like to say we are the waterfall because we're approving folks from 500. So every single patient that has a 500 FICO and higher. We're approving. So again, it's 85 to 87% generally.So that's higher than all those solutions combined. Right. Even if you kind of stack 'em up. Mm-hmm. Um, so when we go to an office, we believe, and I think it's been proven by, you know, we've got 9,000, uh, locations in dentistry that we believe we have the best. Financing product out there for patients, bar none.the process is better. The approvals are better. So if an office has multiple products, well, here's a question. I mean, if they have multiple products, why do they have multiple products? Right? It's like, it's the old saying, like, if you have two quarterbacks, you have no quarterbacks, right? They have, they have four products.Cause they had one, right? And then they had two didn't work, then they had three. It didn't work and they had four. They use us and generally they eliminate everything. that they typically use in the results are better because we're eliminating a lot of friction. The office staff loves the tool we have.we have a appreciation program for the offices as well. We have a Sun Beast program, which, you know, they can get, you know, uh, for just doing the regular course of their work. They can get, you know, gift cards, et cetera. Uh, we also do some fun stuff as well, but in, in general, we are the primary financing provider of all the offices that we're in.Michael: Gotcha. Sun Beast is the appreciation program. Correct, correct. Oh, okay. And that's with like the Jay: practices? Correct. So we have, right. So if you think about it, you know, we're, we, we've got right now 40, I, I wanna say 50,000 sun beasts because we have an application and, and then when we train an office, they download the application and then we, you know, send them cool things like they're just different promotions and things like that.They can learn that we have like a, you know, a sun bit tip of the week, things like that. We want to. Train appropriately so that the office team members are really, really comfortable. We also wanna make it fun. Like we don't wanna be, you know, the boring finance company. Like we wanna be the guys that are helping people doing it the right way, not charging any crazy fees or anything like that.We don't do any kind of, you know, deferred interest. we think we can be the good guys, be profitable, and, Help a lot of patients get the treatment that they need. Gotcha. Michael: What are the, what are Jay: the fees? So the fees in, in general, they're risk based. I won't go over like in detail, but in general, the fees are pretty much the same, very, very similar on a blended basis as what they're paying today.The difference is they're gonna get double the amount of approvals and. They're gonna have more people apply. So it's very common that they see our practices and our groups and our DSOs. We've got, you know, large groups, mid-size groups, single location groups. Um, it's very common that we see three x four x, five x, the amount of production with Sun Bit.Then whatever they're using today, because again, it's so easy in the high approvals, but the cost is basically about the same as what they're paying today. Michael: Gotcha. Yeah. And I noticed like it's never, that's never really the issue when it comes to like, uh, presenting or when it comes to accepting this, right?Like let's just say, yeah, I'll take some bit, right? Or I'll take another third party. What's the issue is more like the patient's accepting it, right? And the one barrier is like, oh my gosh, you're not approved. You can't, even if you wanted to accept that, you can't. Right. So that's a barrier lifted with some bit, both.In your experience, what's the best way we could present this to a patient? Jay: It's a great, that's a great question. That's a great question. It's something that we, we talk about quite a bit in our training. So what we like to say is, Have the iPad, do the talking, right?Show them the product, say, hey, you know, when you go through the treatment plan, you know, you do the comprehensive oral exam, you do the treatment plan, you're sitting down with the tc and the TC generally says, or the office manager says, Hey, You know, it's $2,500, but you don't have to pay everything today.Let me get you qualified. Takes 30 seconds. No hard credit check again. Cuz what happens is it's such a pressurized experience and it's happened to me too. Like even like prior, prior to Sunbelt, family member needed some significant dental work. It was like seven, $8,000. And you're like, you gasp. You're like, oh, man, that's like crazy, right?Mm-hmm. It's not cheap. It's, it's not getting cheaper. It's getting much more expensive. So what happens is the person goes with, you know, sits down with the tc, they hear that number. All of a sudden there's like a wall, right? There's a wall that's built. It's panic. You're, you don't know what to do on one hand, you need to get the work done.On the other hand, it's a crap load of money. And you're like, what do I do here? And you've stopped paying attention to whatever that other person is saying because all you're thinking about is the, the little thoughts in your head, like, how am I gonna pay for this, right? Mm-hmm. And again, it doesn't matter if you're making 300,000 a year, a hundred thousand a year, 50,000, it doesn't matter.It's a lot of money, right? No one budgets for this. So when the TC can put the patient at ease and say, Hey, I know this might be a, a large sum, but hey, you don't have to pay for everything Today. We have a patient financing solution that approves, 85, 80 7%, let me walk you through. It takes 30 seconds, no hard credit check.And then usually what happens is there's like a sigh of relief. The wall gets removed, there's a bit more openness, right? It's, it is very much like human psychology or, and it's, and that's what I've kind of, it's, it's very interesting and. The wall gets, uh, broken down and the patient is able to communicate clearly with the TC and the TC with the patient.And once they do, they show the demo or they show the the iPad. It's a very easy, simple, understandable process. And, and that's generally the best way to do it. just want to kind of let the iPad do the talking. Yeah, I like that. And present it. But you gotta, you gotta present it like it doesn't, we can't approve loans.If the iPad isn't presented right or if, yeah, you have to basically understand that hey, 40 to 50% of patients that walk in the door have less than a thousand dollars in their checking account, right? Mm-hmm. And if you wanna truly help patients, right? This is a huge impediment to case acceptance, right?Like money. So if you can help them, then help them with this. You can get them more treatment, which is I think, the goal of everyone that's working in the office. Including the, the Michael: dentist. Mm-hmm. Yeah. Yeah. It is the goal. I mean, but that's the thing we have to remember, like to present it right. Um, all the time to the patient.Yeah. But I like what you said, how, how it's human psychology. It's true. Even if get approved, cuz for example, let's just say you have the cash and you don't get approved. Sure. You, you're, you're in a negative flow now, right? You're like, of course. Of course. I didn't get approved. That's what I thought.You know what? I'll, I'll, let me talk, talk to my husband, my wife about it. You know what I mean? I'll get back to you, blah, blah, blah. But when you're approved and you're like, oh, I never get approved. I'm approved. Jay: Exactly. Wow. Look, Michael, I've seen people cry. Mm-hmm. Tears of joy when they get approved.I've seen it multiple times. I've gotten hugs before and like, it's, it's very weird. Like it's, it's, it's a beautiful thing, but it's very strange for it to happen because it's so infrequent. But you understand, We're not doing brain surgery here. Let me just put that out in front.But we are helping people with their oral health, which, which impacts the rest of their body, And if we can help people, Full spectrum of folks that normally can't get helped. It's amazing. And you're right there. There's two sets of what happens here. They get approved and they generally haven't gotten approved before.In some cases, they're super happy, but the alternative is in the past, when they get declined from other providers, they do not come back to the office. You know, it's like the Terminator when he says like, I'll be back. Yeah. He never comes back to the coffee shop at the end. And you remember he, he never comes back.Mm-hmm. Right. So it's, it's kind of a gr it's, it's really a gratifying thing that you wanna help these folks, and this is a great tool for case acceptance, you know, increasing the production of the office and helping patients get the treatment that they need. Michael: By any chance, Jay, do you have any like, stats on how this has improved, like any specific practices, you know what I mean?Of course. Jay: Yeah. I mean, we have, we have lots of case studies. I mean, we've, we've seen cases of, you know, ebitda, Significant ebitda, uh, improvements, significant production case acceptance. We've seen sometimes 30, 40%, uh, increases. significant. Um, because again, if you're offering something that approves nearly everyone, you're going to get great results, right?Because keep in mind, from the office perspective, if you offer and someone gets declined, just like the patient won't come back, the office staff. Won't offer it anymore. So that's what's typically happened. So there's, you know, there's, there, there, you know, a large competitor out there that's been around forever, but a lot of people don't use it because they have, been declined.You know, the office has declined folks, so they just stop offering it. But, so even though they've stopped offering it, that doesn't mean that the patients walking in the door don't have needs. Right. They of course have needs, you're just not offering it to them. Michael: Interesting, interesting. Okay, so Where can we reach out to you if we have any questions or concerns? Sure. Jay: So, um, the best way is, uh, sun.com, slash dental. can also email me. So I manage the dental practice at sun j y sun.com and happy to, help anyone that, whether it's, again, whether it's a single practice, you know, single practitioner, Multiunit group or large d s o we work with, um, all of them.again, we wanna help people. We wanna do it the right way. And, and really that's why we're, we're growing at the rate that, that we are. Michael: Nice. Awesome. So guys, that's all gonna be in the show notes below, so definitely reach out to Jay and Jay. Thank you for being with us.It's been a pleasure and we'll hear from you soon. Great. Thank you Jay: very much, Michael. Appreciate being on.‍‍

In this episode, Sunbit's Sales Operation Head, Robert Nunziato, and I talk about the company's help in the dental space for many individuals. It is better to have more procedures done in fewer visits, but patients' finances can be a hindrance to achieving that. With no-interest insurance, patients will not have to worry about the upfront payment amount. This will give patients more confidence in saying 'yes' to getting their procedure done once or in fewer visits. Sunbit provides benefits to both the business and the patients.@3:23 How does Sunbit work?@7:56 What is Sunbit and its purpose?@10:26 Learning Interest Rates@14:17 Accessibility to Patients@17:10 Influence on Dental PracticeCheck out Sunbit using our link at https://Dental.sunbit.com/tbone. Also, visit our website at https://3d-dentists.com/ to see our current program offerings.

In this episode, we are joined by Jay Letwat, VP of Dental at Sunbit, and Christin Lisenby, VP of Field Operations at Lightwave Dental. They discuss their background, how the current economic climate is affecting dental practices and patient behaviors, steps to mitigate the impact of inflation, and new financing technology. This episode is sponsored by Sunbit.

In this episode, we are joined by Jay Letwat, VP of Dental at Sunbit, and Christin Lisenby, VP of Field Operations at Lightwave Dental. They discuss their background, how the current economic climate is affecting dental practices and patient behaviors, steps to mitigate the impact of inflation, and new financing technology. This episode is sponsored by Sunbit.

In today's episode, Josh Benadiva sits down with Dovi Frances from Group 11 to discuss the future of Fintech and Venture Capital. Josh and Dovi discuss how Dovi sees Fintech hitting an inflection point in the near future, how venture capital is ripe for disruption and more. Dovi Frances is a financial services entrepreneur and the Founding Partner of Group 11, a venture capital firm based in Los Angeles, California. Over the course of his career, Frances has invested over $550 million in some of Silicon Valley's most prominent and disruptive financial technology companies, including Tipalti, Navan (fka TripActions), Next Insurance, Papaya Global, HomeLight, Sunbit, Masterschool, EquityBee, Venn, and Lili to name a few. Group 11 invests in revolutionary software companies that are redrawing the landscape of the financial services industry. As FinTech continues to gain momentum and to disrupt the traditional industry value chain, Group 11 has positioned itself as a partner of choice to provide capital and guidance to entrepreneurs that are creating the world's next generation of financial services industry leaders. Since its inception, the firm has deployed over $550 million in some of Silicon Valley's most prominent and disruptive financial technology companies, including Tipalti, TripActions, Next Insurance, Papaya Global, HomeLight, Sunbit, Masterschool, EquityBee, Venn, and Lili to name a few.

In this episode, Adrian Valent of Sunbit joins me to discuss ensuring clients can cover care. Adrian is a director at Sunbit and is the training and enablement guru. We dig into Sunbit during this show. Simply put, Sunbut allows someone to pay for something like veterinary care and pay via a simple installment payment over time.What is Sunbit and why veterinarians should care?What is a "deferred interest trap" for consumers?How Sunbit is able to approve 9/10 applicants.How someone with the same credit score can get different offers. What are the got ya's or things to be aware of? How does Sunbit worth with veterinary hospitals?How training is core to the success of Sunbit.The Sunbit and Shepherd Veterinary integration. And so much more! Sunbit's Website Adrian's LinkedInOur Sponsors GuardianVets (be sure if you reach out to mention us for 50% off your first month) APEX Design Build Panacea Financial Shepherd Veterinary SoftwarePoint Grey Veterinary Hospital - Associateship Role HEREInnovative Veterinary Management Solutions (IVMS)Job Links from the end of the episode Central Indiana Fort Walton Beach (email: baysidevet251@yahoo.com)Northern Vermont (email: newportveterinaryhospital@gmail.com) Northern Indiana

Dental podcast: Welcome to DentalTalk. I'm Dr. Phil Klein. With 40% of Americans unable to cover a surprise unexpected expense, compounded by the tough economic environment we currently face, it's no surprise that the need for patient financing is even greater than ever before. While most offices offer a patient financing solution to overcome cost barriers, many struggle with how and when to bring it up to their patients. Today we'll be joined by Adrian Valente, Director of Training at Sunbit. Adrian will be sharing his best practices based on thousands of hours of training dental teams across the country.

AADOM Radio & Sunbit Present:Adrian Valente, Director of Training & EnablementLearning Objectives:In this LiveCast, you'll discover:-The strategies for how and when to offer patient financing-The must-have talk tracks for frictionless conversations with patients-How to market your financing and drive results-Learn about an innovative financing option that approves over 85% of patientsLearn More About Adrian~Adrian joined Sunbit in 2016 and supports training, enablement, and community engagement. As our resident subject matter expert for all things Sunbit, you'll find him hosting podcasts, events, interviews, and coaching sessions across all the industries we serve.Learn More About Sunbit:https://sunbit.com/Learn More About AADOM:https://www.dentalmanagers.com/ 

Dental podcast: Welcome to DentalTalk. I'm Dr. Phil Klein. The modern dental professional is better prepared to diagnose and execute complex cases today than ever before, yet one major hurdle remains unchanged: the patient's financial ability to accept treatment. Today we'll be discussing the flaws with financing and how practices are modernizing their approach with a new technology that expands patient acceptance of extensive treatment, resulting in increased productivity and completion of cases that would otherwise not be treated.

Tune in to hear from the COO at Riccobene Associates Family Dentistry, Lorri Detrick, and from Jay Letwat, VP of Dental at Sunbit. Lorri and Jay share tools that help drive growth, key considerations for potential patient financing partners, patient financing success stories, and more!This episode is sponsored by Sunbit

Emmet hosts, Jay Letwat, Vice President - Dental, Sunbit; Andrew Sipes, VP of Operations, Marquee Dental Partners; and Kevin Behjat, Owner, Sahara Dental Professionals to discuss innovative patient financing solutions including buy now, pay later, technology. They discuss inflationary pressures and how dental groups need creative financing solutions for consumers now more than ever. Emmet, Kevin, and Andrew consider the current financial and business landscape, how to serve as many patients as possible, and much more. For More Information: Visit: https://sunbit.com/merchant-benefits/dental/ Email: jay@sunbit.com

Tune in to hear from the COO at Riccobene Associates Family Dentistry, Lorri Detrick, and from Jay Letwat, VP of Dental at Sunbit. Lorri and Jay share tools that help drive growth, key considerations for potential patient financing partners, patient financing success stories, and more!This episode is sponsored by Sunbit

Dental podcast: Welcome to DentalTalk. I'm Dr. Phil Klein. Today we'll be discussing financial arrangements and treatment presentation skills to increase your case acceptance success. Our guest is Steven J. Anderson, who coaches some of the highest performing teams in dentistry with proven systems that create a “Yes” to comprehensive care. He is Founder of the Total Patient Service Institute, Crown Council, and Smiles for Life Foundation and the author of numerous books and learning programs.

AADOM Radio & Sunbit Present:Jay Letwat-Vice President, Dental, SunbitLiz Russell- Director of Operations, Charles Ashley Mann, DDS & Associates & Co-President, AADOM Triangle Area North Carolina Chapter.Learning Objectives:• Understand the current patient financing landscape and recent innovations to determine which may be most beneficial for your practice.• See how real practices have realized a 25x increase in financing production and 150 percent more patient approvals.• Discover an accessible financing alternative with an over 85 percent approval rate.   Learn More About Jay:Jay oversees the adoption of Sunbit's Buy Now, Pay Later (BNPL) technology in the dental vertical, a core market for the company. With more than 20 years of experience evangelizing disruptive technologies, Jay is uniquely suited to introduce BNPL technology to a market where patient case acceptance has traditionally been hampered by treatment costs. By building relationships with multi-unit practices and leading DSOs, Jay is enabling dental leaders to address traditional financing challenges, increasing case acceptance and improving patient outcomes.Learn More About Liz:Liz Russell, DAADOM has been in dentistry for 45 years.  The last 17 years has been spent with Charles Ashley Mann and Associates in Cary, NC.   She began her career with a job after school at her local dentist and was trained as a dental assistant.  Through the years she has worked the front desk, has been a trainer for Eaglesoft dental software, supported her own Practice Management business, and managed single and multiple location dental practices.  She is Co-President of the AADOM Triangle Chapter in Raleigh, NC.Learn More About Sunbit:https://sunbit.com/Learn More About AADOM:https://www.dentalmanagers.com/

Ever wonder if you should use a buy now pay later (BNPL) offer or how they actually work? Laura interviews Bill Walsh, Chief Customer Officer with Sunbit about the growing BNPL industry and tips for using modern financing options wisely. Here are a few topics Bill and I cover on this week's show:The two primary types of BNPL offers you can use.How a BNPL purchase compares to using a credit card.Sunbit's survey results that reveal the effect of inflation on essential purchases.Types of purchases you should and shouldn't make using any BNPL offer.What to consider before choosing the best financing option.How using a BNPL option affects your credit health.Where you can find local merchants that offer BNPL for necessary purchases, such as auto repair, dental work, eye care, and veterinary services.Money Girl is hosted by Laura Adams. Find Money Girl on Facebook and Twitter, or subscribe to the newsletter for more personal finance tips.Money Girl is a part of Quick and Dirty Tips.Links: https://www.quickanddirtytips.com/https://www.quickanddirtytips.com/money-girl-newsletterhttps://www.facebook.com/MoneyGirlQDThttps://twitter.com/LauraAdamshttps://lauradadams.com/ 

This recording is from Fintech Nexus USA (formerly known as LendIt Fintech USA) held at the Javits Center in New York City on May 25-26, 2022. It is from the track: Consumer Lending: BNPL, Cards and Personal Loans - Sponsored by FICO and is titled: Reconciling Responsible BNPL With the Need for Access. Speaking at this session are  Zahir Khoja, Afterpay, Greg Wright, Experian, Arad Levertov, Sunbit, Yaacov Martin, Jifiti with Moderator: Kim Gerhardt, The Fintech Interactive.

June 3, 2022 Umbrella Marketing Itamar Shafir, Forget Promotions Julie Winkle Giulioni and Sunbit BNPL Laura Adams

In this episode we explore patient financing and how Altius Healthcare Management is working to address this pain point. Tune in for insights on how Darren's team is applying new solutions, his advice to dental offices, and more.This episode is sponsored by Sunbit.

In this episode we explore patient financing and how Altius Healthcare Management is working to address this pain point. Tune in for insights on how Darren's team is applying new solutions, his advice to dental offices, and more.This episode is sponsored by Sunbit

Dental podcast: Welcome to DentalTalk. I'm Dr. Phil Klein. Today we'll be discussing the psychological concepts behind major financial decisions in your practice. Our guest is Dr. Ankur Gupta, who has a private practice in a suburb west of Cleveland. He lectures extensively for several dental society study clubs, annual sessions, post-doctorate residency programs, and several CE programs throughout the country.

Few things are more stressful to pet parents than needing to discuss or consider how they are going to pay for veterinary care while at the clinic. This week, Shawn & Ivan welcome Adrian Valente of Sunbit for a discussion about veterinary finance options. Adrian recommends Want to Get Great at Something? Get a Coach by Atul Gawande (bit.ly/3LValbG). Learn more about Adrian at sunbit.com.

5 - 24 - 2022 Laura Adams - Harris Poll - Sunbit by Tommy G

Dr. Marc B. Cooper, Founder of The Mastery Company and MBC Wisdom for Leaders joins the Group Dentistry Now Show. Visit www.RequestingWisdom.com to learn more about Dr. Cooper. Key takeaways from this podcast: - Marc tells us about his early days - The future of DSOs and why some are not prepared - Medical dental integration - Challenges for DSOs - His current body of work on aging  This podcast is sponsored by Sunbit - to find out more visit https://sunbit.com/dental If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes http://apple.co/2Nejsfa and a Thumbs Up on YouTube. Our podcast series brings you dental support and emerging dental group practice analysis, conversation, trends, news and events. Listen to leaders in the DSO and emerging dental group space talk about their challenges, successes, and the future of group dentistry. The Group Dentistry Now Show: The Voice of the DSO Industry has listeners across North & South America, Australia, Europe, and Asia. If you like our show, tell a friend or a colleague.

Ryan Heroy, Chief Operating Officer of BDG Dental Services and Jay Letwat, Executive Director of Business Development join the Group Dentistry Now Show. On this episode Ryan and Jay discuss: - Overview of the current patient financing landscape - How can healthcare leaders bring more innovation to patient financing? - Can you share more specifically how Sunbit works? - What is the impact of Sunbit from a production, efficiency, and patient/team perspective? - What is the implementation process like and how does support work? To find out more visit https://sunbit.com/dental/ If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes http://apple.co/2Nejsfa and a Thumbs Up on YouTube. Our podcast series brings you dental support and emerging dental group practice analysis, conversation, trends, news and events. Listen to leaders in the DSO and emerging dental group space talk about their challenges, successes, and the future of group dentistry. The Group Dentistry Now Show: The Voice of the DSO Industry has listeners across North & South America, Australia, Europe, and Asia. If you like our show, tell a friend or a colleague.

Do you offer third-party financing to your patients? While there are many financing companies out there, today I wanted to share with you the one company I always recommend to practice owners: Sunbit. Sunbit's technology provides access to every single patient with a FICO score above 500 - almost 85 to 90% of people get approved with interest rates that are fair and easy. The company focuses on specific industries, leveraging artificial intelligence and machine learning to give specialized offers to each patient and approve more people at fair rates. Robert Nunziato, Sales Operations Head at Sunbit, joins me to discuss how the product works, the problems with traditional financing, and why third-party funding plays a prominent role in increasing case acceptance. Tune in to learn more!   Key Takeaways  Intro (00:00) Robert's background (02:01) How Sunbit works (04:02) Why I'm a huge fan of third-party financing (06:32) The problem with traditional financing (08:50) How Sunbit's technology is changing the third-party financing game (14:41) Sunbit onboarding and training (23:02) How third party financing can increase case acceptance (31:11) Lightning round questions (36:29)   Additional Resources Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com Learn more about Sunbit: https://sunbit.com/ This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

In this episode is we are joined by Jay Letwat, Executive Director of Business Development at Sunbit, and Amy Eveland, COO of The Smile Group, to discuss the current patient financing landscape, why innovation in regards to patient financing has been stagnant, what can be done about this and more. This episode is sponsored by Sunbit. 

In this episode is we are joined by Jay Letwat, Executive Director of Business Development at Sunbit, and Amy Eveland, COO of The Smile Group, to discuss the current patient financing landscape, why innovation in regards to patient financing has been stagnant, what can be done about this and more. This episode is sponsored by Sunbit. 

Tim Merrigan sits down to chat with Robert Nunziato, Head of Inside Sales and Operations with Sunbit. Robert and Tim discuss what makes Sunbit different from the "other guys" and why having their services is a no brainer for your practice. "Sunbit is a buy now, pay over time service that allows your patients to make larger purchases in your office by spreading out the payments." Sunbit offers 3, 6, and 12 month payment plans with 3 months being 0% interest. Sunbit also has a 90% approval rating, giving your patients more opportunity to use this service in your practice.To get more information from Sunbit visit:  optical.sunbit.com/Acquios For questions or more information on all of our Vendor Partners email us at info@acquiosalliance.com 

This episode was produced remotely using the ListenDeck standardized audio production system.  If you're looking to upgrade or jumpstart your podcast production please visit www.listendeck.com.  You can subscribe to this podcast and stay up to date on all the stories here on Apple Podcasts, Google Play, Stitcher, Spotify, Amazon and iHeartRadio. In this episode the host John Siracusa chats remotely with Tal Riesenfeld, Co-founder & Head of Sales of Sunbit. Sunbit is a buy now, pay later technology of service providers and retailers. Including auto dealership service centers, optical practices, dentist offices, and specialty health care services.   Tune in and Listen. Subscribe now on Apple Podcasts, Google , Stitcher, Spotify, Amazon and iHeartRadio to hear next Tuesdays episode with Thejo Kote from Airbase. About the host:   John, is the host of the  ‘Bank On It' podcast recorded onsite in Wall Street at OpenFin and the founder of the remotely recorded, studio quality standardized podcast production system ListenDeck.   Follow John on LinkedIn, Twitter, Medium

This episode was produced remotely using the ListenDeck standardized audio production system.  If you're looking to upgrade or jumpstart your podcast production please visit www.listendeck.com.  You can subscribe to this podcast and stay up to date on all the stories here on Apple Podcasts, Google Play, Stitcher, Spotify, Amazon and iHeartRadio. In this episode the host John Siracusa chats remotely with Andy Taylor, Founder & CEO of Douugh. A purpose-led fintech and neobank. Taking an AI first approach to autonomously helping customers better manage their money and live financially healthier lives.   Tune in and Listen. Subscribe now on Apple Podcasts, Google , Stitcher, Spotify, Amazon and iHeartRadio to hear Thursdays episode with  Tal Riesenfeld from Sunbit. About the host:   John, is the host of the  ‘Bank On It' podcast recorded onsite in Wall Street at OpenFin and the founder of the remotely recorded, studio quality standardized podcast production system ListenDeck.   Follow John on LinkedIn, Twitter, Medium

Today’s guest is someone who was new the US but had a great job and was making good money. So imagine how surprised and embarrassed he was when he was turned down for a Costco credit card when shopping with his family. That experience led him to look deeper into the market and see that there was a big opportunity to make credit more available for non-discretionary purchases. Arad Levertov is the founder of Sunbit, a buy now, pay-over-time solution. I invited him here to find out how he did it. Arad Levertov is the founder of Sunbit, a buy now, pay-over-time solution. Sponsored byHostGator – Ready to take your website to the next level? Whether you're a first-time blogger or an experienced web pro, HostGator has all the tools you need to create a great-looking website or online store. A wide range of options includes cloud-based web hosting, reseller hosting, VPS hosting and dedicated servers. Founded in 2002, HostGator is the perfect web partner for business owners and individuals seeking hands-on support. Visit www.hostgator.com/mixergy to see what HostGator can do for your website. More interviews -> https://mixergy.com/moreint Rate this interview -> https://mixergy.com/rateint

Finance struggles for an Israeli immigrant and how that led to the founding of Sunbit, a fintech company that allows you to split any purchase into payments.

Jay has over 23 years of corporate sales and leadership experience spanning over several industries including corporate consulting, online advertising, finance and healthcare. He specializes in building processes to maximize revenue growth for new products and services – in particular, companies whose product or technology is disruptive to the current market landscape. At Sunbit since the very early days, Jay has focused on building strategic national accounts and introducing Sunbit’s innovative buy now and pay later financing technology solution to retailers and service providers across the US. He has been responsible for building the national dental practice from scratch and managing its current hypergrowth across single practices, multi-unit practice groups and DSO’s. Join the community on Dentaltown at https://www.dentaltown.com

Buy now, pay later, a concept introduced in the ’90s, has since undergone a digital transformation for consumers across the globe. Klarna, Afterpay, and Affirm are the few of many that offer consumers a buy now, pay later option for everyday purchases online. But what about brick-and-mortar purchases? This is where Arad Levertov, CEO and co-founder of Sunbit, saw an opportunity to disrupt the buy now, pay later space, and did so in a way that encouraged strong relationships with consumers. In this episode, we discuss how Sunbit addresses: - The need for brick-and-mortar buy now, pay later options - Very competitive APR rates and payment plans - How Sunbit has built a loyal consumer base To ensure that you never miss an episode of Payments Innovation, subscribe to Apple Podcasts, Spotify, or here and don’t forget to check out our YouTube! Until next time!

The modern world relies very heavily on sight. While podcasts have brought audio back to a primary method of communication, much of what we do is visual. Phones, despite their name, have a strong focus on visuals. Even things as simple as eating at a restaurant requires sight to be able to know the menu. But, if you have a visual impairment, it can have a major impact on your life. Fortunately, our friends at OrCam have a technological solution to the problem: OrCam MyEye.The OrCam MyEye is a small device that looks like a PowerPoint controller. But, instead of a device to control a computer, it is a small computer with a built-in camera. It attaches to your glasses, which allows it to stay focused in the same direction as your head. This allows you to use it to read aloud text in front of you. It can be done directly from the device, or it can be paired with a speaker or headphones.The OrCam MyEye is controlled using gestures. You can tap the device to read whatever is in front of you. Or, you can point at text to have it start reading there. You can use a hand gesture, similar to an orchestral conductor, to end the reading. This puts you in full control of what is being read and when.In addition to the text reading capability, it is able to do object identification. For example, it can learn and announce people using onboard facial recognition. It is also able to identify products around you, either using a pre-determined database, or by using the barcode on the product. In either case, it is able to announce that person or product just the same as it can read text.The OrCam MyEye is available now starting at $3000, or can be purchased using Sunbit starting at $150 per month. To learn more or make a purchase, check out the OrCam website.Interview by Todd Cochrane of Geek News Central.Sponsored by: Get $5 to protect your credit card information online with Privacy. Amazon Prime gives you more than just free shipping. Get free music, TV shows, movies, videogames and more. The most flexible tools for podcasting. Get a 30 day free trial of storage and statistics.

During an interview with Robert Nunziato and Esti Ross from Sunbit, they share a point of sale service that offers credit to patients in an easy, non-invasive, and friendly format. They describe how this is a win-win scenario, where the patient proudly pays for upsells, allowing instant profits into the doctor's practice. --- Support this podcast: https://anchor.fm/katie-friedman0/support

Tal Riesenfeld is a serial entrepreneur and experienced business executive with a track record of growing and scaling quickly through retail channels. Tal Co-founded and leads Sales for Sunbit, a fundamentally new way to pay those high auto repair bills, that eliminates financial waste and enables dealership service departments to earn more while customers pay less.

Dovi Frances is the founder of Group11 VC, one of the nation's top decile performing FinTech funds. Group11 has led fintech investments into category defining companies such as Tipalti, Sunbit, TripActions and next insurance to name a few. (Series A sweet spot). Dovi is a bold thinker who isn't afraid to throw jabs at other venture capitalists for hosting too many lavish parties and yoga sessions. This one is a fun listen.

דובי פרנסס הגיע לתעשיית ההון-סיכון לגמרי במקרה, וכבר הספיק להיות מבין המשקיעים הראשונים ב"חדי קרן" ובחברות ענק כמו TripActions, Tipalti, HomeLight, Sunbit ועוד. הוא החל כשותף-מנהל בקרן SGVC – כיום קרן Group11, המנהלת נכסים בשווי 250 מיליון דולר ומשקיעה אך ורק במיזמי פינטק. ישבנו איתו לראיון מיוחד על עתיד הכלכלה העולמית ותעשיית ההון-סיכון, מה הוא מחפש ביזמים ואיך מזהים הזדמנויות השקעה. עקבו אחרינו ב"עוד פודקאסט לסטארטאפים" וקבלו פרק מדי שבוע: ה-RSS פיד שלנו. עוד פודקאסט ב-Spotify. אפל פודקאסט. גוגל פודקאסט. עוד פודקאסט - האתר שלנו.See omnystudio.com/listener for privacy information.

Arad Levertov is the cofounder and CEO of Sunbit which is a financial technology platform that helps retailers and customers split in-store purchases into manageable payments. The company has raised over $50 million from investors such as Chicago Ventures, Group11, Zeev Ventures, G-Bar Ventures, and Heroic Ventures. 

Connect with Fintech One-on-One: Tweet me @PeterRenton Connect with me on LinkedIn Find previous Fintech One-on-One episodes