The Parts Girl Podcast

Why Parts Managers & Fixed Ops Directors Rely on Partnership, Not Just ReportsIn this episode of the PartsEdge Podcast, Kaylee Felio sits down with Tim Kreitel (Parts Manager) and Ryan Else (Fixed Ops Director) to explore the long-term impact PartsEdge has made on their dealership operations. From simplifying sourcing to saving time on reporting, they share how PartsEdge enables them to focus on what matters most—coaching teams, supporting techs, and running a more profitable parts department.Tim recalls walking into his role years ago and having no idea what PartsEdge did—until he realized it was quietly running the backend systems that allowed him to stay out front, leading on the counter. For Ryan, the power lies in the speed of execution: accurate reports, smarter sourcing, and monthly consulting that helps avoid obsolescence before it costs the store.Less Time in the Office, More Time on the CounterPartsEdge gives working managers like Tim time back—freeing them from DMS setup, data entry, and building reports from scratch. That means more energy spent coaching counter staff, staying in touch with inventory cycles, and solving customer problems in real time.Ryan emphasizes how much value comes from monthly reconciliation meetings and having a trusted support partner during DMS transitions. In his words: “I'd rather have Tim helping customers than spending two hours trying to chase a report.”Smart Sourcing, Real ROIOne standout benefit? The intelligent sourcing strategy PartsEdge manages. While 4 sources might feel easier to manage manually, PartsEdge's system of 100+ sources means parts flow through their lifecycle in a way that avoids overstock, obsolescence, and wasted working capital.As Tim explains, “Your system filters out parts that look like they're moving—but really aren't.” That means fewer scrapped parts, faster turn, and smarter stocking decisions based on actual trends—not gut feeling.SponsorsThis show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Learn more at

Podcasting, Personal Brands & EV StorytellingIn this energetic and transparent conversation, Kaylee Felio sits down with Elena Ciccotelli, the Founder of EVs for Everyone, a brand that brings the human element to the fast-evolving world of electric vehicles. Elena shares the origin story of her show, built not from a strategic blueprint—but from a creative itch that corporate life couldn't scratch.(01:00) Podcast Origins - Elena's journey from corporate life to creating EVs for Everyone(13:23) Personal Branding Power - Building your unique voice and audience(40:53) Entrepreneurial Courage - Overcoming fears and developing personal growth through content(43:25) AI and Content Creation  - Innovative strategies for podcast development and consistencyAfter years in auto and tech—including an early stint at Lyft and partnerships with Rivian—Elena saw a gap in the market: an EV podcast that told people stories, not just tech specs. So she built it. And now, she's taking her content on the road—covering conferences, interviewing big names, and growing a profitable brand from the ground up.The Realities Behind a Successful PodcastThis episode peels back the curtain on what it really takes to make a podcast thrive:The early days of podcasting with “janky gear and a dream”How consistency (not celebrity) drives momentumMonetization myths—and how Elena turned exposure into revenueThe “biz dev hack” of using podcasts to start real conversationsElena also discusses the business therapy that comes with building a brand around your voice. She's refreshingly honest about burnout, mistakes (like forgetting to hit record during a high-stakes EV interview), and the personal growth required to stick with it.Corporate vs. Personal Podcasting — A Spicy TakeElena and Kaylee dive into the debate so many creators face: Who owns the show? Elena doesn't hold back. She urges companies to let their hosts build personal brands, or risk ending up with “another background podcast with a mic and a car.” It's a sharp reminder that people don't follow brands—they follow humans.Kaylee shares her own crossroads between The Parts Girl and Trailblazer Path, navigating brand clarity while honoring the audience she's built. Together, they validate something many podcast creators feel: it's okay to do both.______Sponsors This show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Optimize your parts management at

The latest episode of the Parts Edge Podcast dives into a topic stirring concern across the industry: tariffs on imported automotive parts. Host Kaylee Felio is joined by Chuck Hartle to unpack what's real, what's rumor, and what parts managers should actually be doing right now.(00:25) The Real Impact of Tariffs: Fear vs. Reality(07:55) Pricing Strategy: How to Maintain Gross Profit(12:20) Economic Implications: The Broader Impact of Parts Tariffs(14:54) Inventory Management Opportunities(17:20) Future Outlook: Weathering the StormMaking Sense of the Tariff Buzz in Auto PartsChuck cuts through the noise: “There's no shortage. This is not a strike. It's a tax conversation wrapped in fear.” Many dealers have been spooked into over-ordering parts, anticipating massive price jumps and empty shelves. But is that necessary?Right now, the biggest impact of the tariff announcement isn't cost—it's panic. While some price increases are taking effect (like FCA's 3% in May and June, and a 7.5% bump on maintenance parts), Chuck urges managers to slow down. One dealer tried to bulk order $200,000 in parts—but the appreciation didn't justify the cost or risk.Chuck emphasizes that even if your inventory goes up 10% in value, carrying costs can wipe out gains. He advises sticking to a 60-day supply and keeping your pricing strategy sharp, not bloated with excess inventory.One of the biggest takeaways? Watch your menu-priced items. With parts appreciating 10–15%, managers must make sure those increases are reflected in their fixed prices—or risk losing gross profit overnight.Chuck explains how to use your monthly appreciation/depreciation report to catch those rising costs before they erode your margins. Brake pads, oil filters, and air filters are all on the watch list.Chuck believes the industry is facing a short-term scare, not a long-term shift. “This isn't COVID. It's not a parts shortage. It's a tax headline,” he says. He warns that manufacturers may use this window to drive up prices and push more inventory—so managers need to stay grounded, not reactive.He also points out the bigger picture: increasing parts costs affect all repair centers, including the aftermarket. This could price some consumers out of basic vehicle repairs, a concern that's gaining attention in Washington.Chuck closes the conversation with how PartsEdge can support dealerships in this environment—especially by identifying low-gross parts, helping optimize menu pricing, and providing strategies to purge obsolete inventory. The mission is clear: maintain gross, stay lean, and keep your shelves profitable.______SponsorsThis show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Optimize your parts management at

Chuck Hartle is the founder and president of PartsEdge, a powertool for New Car Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Understanding the Complexity of Parts ReturnsIn the automotive parts industry, managing the return process can often be an intricate task. Dealerships grapple with multiple criteria when dealing with parts manufacturers. The need for efficiency is paramount. However, not all manufacturers offer straightforward processes, which can frustrate dealerships. On the Parts Management Podcast, Chuck Hartle sheds light on the different return processes across manufacturers, with a keen focus on Toyota.Toyota's Simplified Return ProcessToyota Motor Corp (TMC) stands out with a notably streamlined process for parts returns. Chuck Hartle emphasizes the simplicity of Toyota's criteria during the podcast discussion. Toyota dealerships benefit from clear guidelines, reducing the hassle often associated with parts returns. Toyota's approach offers a model that many dealerships wish other manufacturers would adopt.The three clear criteria for returns are embraced by Toyota dealerships. The first criterion is for parts purchased between 10 to 17 months ago, allowing returns without a receipt for items over $8. Secondly, for parts older than 18 months, dealers can return them but incur a 20% restocking fee. Lastly, the TORA program enables returns of special orders within 90 days.The Challenges Across Other ManufacturersWhile Toyota offers a streamlined approach, other manufacturers maintain more complex systems. This complexity often leads to frustration amongst parts managers. Chuck highlights this during the podcast and mentions the difficulties dealerships face when working with manufacturers like GM and Chrysler. These brands often lack sufficient return allowances, further complicating the process.Ford also exhibits a more conditional approach. Their RIM program involves accruing money over 60 days, adding layers to the process. These varied criteria across manufacturers demand managers to apply rigorous logic and organization.——————————————–This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Olivia Stapleton is the Marketing Specialist and Sales Enablement leader at Dealer Teamwork LLC, a pioneering automotive digital marketing company, and founder of Next Gear Automotive. She helps dealerships optimize their digital presence through patented MPOP® technology while fostering industry innovation through her platform focused on people and passion in automotive.Today, Olivia Stapleton shares her journey into the automotive industry, where she's been immersed since childhood, thanks in part to her father's influence. She discusses the importance of connecting with the next generation, especially in automotive marketing, while highlighting her passion for merging creativity and strategy.Olivia also delves into how Dealer Teamwork is redefining digital advertising with transparency and personalization. Plus, they chat about the evolving role of marketing in auto sales, Olivia's exciting content projects, and how the younger generation can drive change in this fast-paced industry.--------------------------------------------This show is powered byPartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Jazmine Booker is a certified automotive technician, mediator, and host of ‘Auto Talk with Jaz' Podcast, who brings over a decade of experience in dispute resolution and video production. She dedicates her expertise to empowering women in male-dominated industries through educational programs at domestic violence shelters, while leveraging her skills as a producer and director to create impactful video content that promotes inclusive workplace environments. Today, Jazmine Booker shares her journey from starting a podcast to build a community for women in the automotive field to transforming it into a platform that fosters better organizational culture and leadership in the industry.  We'll explore the evolution of her podcast, her thoughts on leveraging LinkedIn for networking, the challenges and triumphs of podcasting, and her insights on consulting and helping others start their podcasting journeys.  -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Effective pricing strategies, including the use of pricing matrices, play a crucial role for parts managers. Managing parts pricing is complex and often fraught with pitfalls. This blog post explores common challenges, offers valuable insights, and provides actionable strategies to enhance your pricing matrix.The Evolution of Pricing MatricesThe Origins and Decline of Traditional Pricing MatricesPricing matrices were pivotal 25 to 30 years ago. These matrices often accounted for 25-30% of retail sales. Today, the scenario is dramatically different. Customers can easily access online price comparisons, making aggressive matrices less effective. Parts managers must update and adapt their matrices to remain competitive. Many use outdated strategies that fail to meet modern needs.Common Pitfalls in Pricing MatricesLack of Updates and RealismOne major pitfall is the failure to update the matrix regularly. Often, parts managers rely on matrices that are several years old. Companies that neglect timely updates miss out on potential revenue. Regularly reviewing and adjusting the matrix can optimize profits.——————————————–This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Unravel the Complexities of Dirty Core Management to Streamline your Dealership's Inventory Processes and Improve Efficiency.In the automotive parts industry, managing inventory is a crucial yet challenging task. One commonly misunderstood element involves dirty cores. These components are pivotal in maintaining accuracy in inventory records. Let's explore the intricacies around dirty core management, addressing common issues and offering practical solutions for dealership success.Understanding Dirty CoresIn the automotive world, cores are parts that can be remanufactured or recycled. These cores are typically exchanged when a new part is purchased. However, a crucial aspect often overlooked is the dirty core. A dirty core remains in the system until it is physically returned for credit. Understanding this is foundational to managing a healthy inventory.Challenges with Dirty Core ManagementManaging dirty cores poses several challenges, primarily due to system discrepancies. As highlighted by Chuck Hartle, certain dealership management systems (DMS), such as PBS and DealerTrack, have their distinct ways of handling cores. They often include a status called 'core', indicating dirty cores but may underreport them. This can create initial confusion in inventory assessments.Moreover, discrepancies arise when dealers fail to minus out cores once credits are received, as Kaylee points out. Without proper handling, dirty cores inflate inventory values, leading to inaccurate reports. Therefore, understanding the nuances of your chosen DMS becomes essential.——————————————–This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Understanding "Forced Stock" InventoryDefining "Forced Stock""Forced stock" refers to parts that did not qualify for any phase-in criteria. These parts accumulate for various reasons.Causes of "Forced Stock" InventoryFirstly, Chuck identified overordering by technicians. Often, technicians order multiple parts to fix a problem. When only one part is used, the rest become instant idle inventory. This scenario not only clutters the parts department but also creates inefficiencies.Secondly, returns from body shops significantly contribute to "forced stock" inventory. Body shops often demand massive discounts and unlimited returns. Consequently, this leads to a significant volume of parts returning to the dealer.Thirdly, unclaimed special orders contribute to this issue. Parts initially ordered for repairs that customers never return to collect sit idle. This common scenario can be mitigated by improving communication and follow-up processes.Lastly, some parts are approved by manufacturers Auto Stock Replenishment programs but end up not being used. According to Chuck, around 40% of ASR-approved parts become idle, taking up valuable shelf space.What is Technical Obsolescence?Technical obsolescence occurs when a part hasn't sold within a set timeframe. Mike Nichols introduced the concept of "technical obsolescence" parts aging between seven to twelve months.Understanding the TimelineA part reaching its seventh month unsold has an 85% chance of becoming obsolete by the thirteenth month. This likelihood increases as time progresses. Thus, managing parts within the seven-to-twelve-month window is crucial.——————————————–SPONSORThis show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Tim Hayden is the CEO of Brain+Trust and Chief of Business Strategy at The Next Practice, with over 20 years of experience building strategic solutions for brands through media, data, and mobility. Through these ventures, he helps organizations create competitive advantages and build lasting trust with their audiences. Today, Tim Hayden reveals how automotive dealerships are sitting on a goldmine of untapped dark data that could revolutionize their operations and customer experience. Through practical examples and industry insights, he demonstrates how this hidden information can be transformed into actionable strategies for growth and efficiency. Building on this foundation, Tim explores the game-changing potential of AI in strengthening customer relationships and discusses how dealerships can modernize their operations for the future. He offers a compelling vision for how automotive retail can evolve by embracing these technological advances while maintaining the human touch that drives sales and customer loyalty. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Mastering Parts Management: Avoiding Common PitfallsEnhancing Efficiency and Effectiveness in Inventory ControlIn this episode of the Parts Management Podcast, Kaylee Felio and guest Chuck Hartle delve into common pitfalls for parts managers. They uncover the frequent mistakes and discuss how to avoid them. From lack of training to mismanaged special orders, they provide valuable insights. Let's break down their conversation and provide actionable tips for parts managers.Most parts managers ascend to their roles through experience, not formal education. Often, they excelled as parts advisors but received little training as managers. This lack of structured education can lead to inefficiencies and mistakes. Therefore, dealerships must invest in proper training and development opportunities for their parts managers.Chuck Hartle highlights that podcasts, webinars, and educational links can be valuable resources. These tools offer practical knowledge in areas like inventory control and price matrixing. Engaging in continuous learning is vital for parts managers to stay updated and effective in their roles.The Training Gap: A Root CauseThe Challenge of On-the-Job LearningLeveraging Learning Resources——————————————–SPONSORThis show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Grace Stein aka ‘The Car Girl' is the Marketing Coordinator for Bannister Automotive Group and the President of the Automotive Business Student Association. Passionate about equality and inclusion in the automotive industry, she leverages her expertise in social media marketing to engage and inspire others. Today, Grace Stein shares captivating stories about her upbringing surrounded by the roar of engines, thanks to her drag racing parents, and a pivotal high school auto shop experience that set her on the path to success. We'll explore her dual role at Bannister Auto Group, balancing head office responsibilities with social media management at a dealership, and her experiences as a media and marketing director for the largest outdoor student-run auto show in Canada.  Plus, get to know "Car Girl Grace" and her passion for drag racing, along with her exciting future aspirations and sage advice for women entering the industry. Tune in for an episode full of inspiration, practical insights, and a celebration of breaking new ground in the automotive world! -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Julie Douglas is the CEO of Dealer Pay LLC, bringing over 20 years of experience in delivering innovative payment solutions to the automotive industry. Known as the "Sales Lady Extraordinaire," Julie is passionate about offering competitive pricing, transparent services, and exceptional support to dealers. Today, Julie Douglas shares her extensive journey from working in dealerships to founding Dealer Pay, a specialized payments and point of sale company for dealerships. She delves into how Dealer Pay is revolutionizing the customer payment experience, making it simpler and more efficient. We discuss the latest technology from Dealer Pay, its impact on the industry, and what's on the horizon for the company. She also reveals innovative solutions like the DP Moves mobile device that are streamlining operations for dealerships. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Nick Willey is the founder of Mammoth Training Solutions, bringing over 25 years of automotive industry expertise spanning roles from technician to top sales professional. As a Grant Cardone 10X Certified Business Coach and author of "The Traffic Jam," he developed the innovative TRAFFIC model to help sales teams maximize territory potential and drive explosive growth. Today, Nick Willey draws from his remarkable journey from an army diesel technician to a high-performing dealership consultant, offering valuable insights on the crucial people aspect of business. His core philosophy emphasizes that effective hiring, consistent training, and team alignment are fundamental to dealership success, likening the challenge of management without proper training to herding cats. Through Mammoth Training Solutions, Nick champions a proactive training approach that builds confidence through repetition and includes all personnel in understanding key processes. While embracing technology's role in streamlining operations, he maintains that personal communication skills will become increasingly valuable as a key differentiator in customer satisfaction within an evolving automotive industry. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Jeffrey Harbaugh is the Regional Customer Service Operations Manager at Toyota USA. He is a seasoned automotive industry veteran with over 40 years of experience. Starting his career as a technician at a Toyota dealership, he swiftly progressed through various roles, including service manager, service director, and district service and parts manager across multiple regions. Today, We'll deep dive into Jeff Harbaugh's incredible career, starting from his early days as a technician to his role as Customer Service Operations Manager. We'll also explore exciting innovations he pioneered, including the Service Parts Performance Group and his involvement in the creation of Lexus' luxury brand. Jeff shares valuable insights on vehicle customization trends, the growing electrification market, and the importance of customer relationships.  Plus, as Jeff looks forward to retirement, he'll discuss his plans to continue contributing to the industry through consulting and mentorship. Whether you're an industry veteran or just curious about the automotive world, this episode offers inspiration and practical wisdom from someone who has truly mastered his craft. So, buckle up and let's hit the road with Jeff Harbaugh on the Trailblaze Your Path Podcast! -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

John Frazier is the Fixed Operations Director of Louisville Chrysler Dodge Jeep Ram. Ryker Salazar is a shop foreman at Louisville Chrysler Dodge Jeep Ram. Today, John and Ryker bring a wealth of experience and insights, having worked together to revitalize a struggling Dodge dealership through rigorous training, mentorship, and leadership overhaul. We'll talk about the challenges they faced, like a massive backlog of repairs, low employee morale, and the negative impact of a disorganized shop on customer satisfaction.  They share inspiring stories of fresh recruits who quickly transformed into capable mechanics under their guidance and the importance of placing employees in roles they are passionate about. We'll also delve into the critical importance of building a positive work culture, the role of transparency and networking on platforms like LinkedIn, and the future of fixed operations in an ever-evolving industry. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Jean Reitelbach is the Brand Director at Scott Auto Group, where she excels in strategic planning, marketing, and brand development. Since joining in 2013, she has played a key role in dealership growth, customer experience, and new acquisitions. Passionate about organizational culture and customer satisfaction, Jean brings a wealth of expertise in SEO, web development, and strategic leadership. Today, Jean Reitelbach shares her story of navigating traditional expectations that once discouraged her from embracing entrepreneurship, only to later thrive as a "solopreneur" and now as an essential part of Scott Auto Group. We'll explore how businesses can foster authenticity, harness employee potential, and create meaningful client connections. The conversation ranges from emotional control and personal growth to carving out joy in daily life and maintaining harmony between work and personal interests. Throughout this episode, Jean's experiences and insights offer invaluable lessons on living an extraordinary life by your own standards, the importance of self-awareness, and embracing human connection in all facets of work. Whether you're seeking inspiration for personal growth, strategies to cultivate a fulfilling work environment, or simply enjoy enriching conversations, this episode is a treasure trove of wisdom and encouragement. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Randy Kobat is the president of Repair OnDemand, a Repairify division. He drives double-digit revenue and EBITDA growth through strategic leadership. He focuses on developing team strengths and executing effective sales and marketing strategies. He prioritizes customer loyalty accelerates contract-to-cash processes and invests in product enhancements to deliver exceptional customer experiences while improving profitability. Today, Randy shares his insightful journey through the auto industry, his pivotal roles at various companies, and how those experiences culminated in his current mission at Repair On Demand. We'll explore the complexities and opportunities in dealership operations, particularly the intersection of used car departments and fixed operations. Randy also sheds light on innovative software solutions that enhance communication and efficiency within dealerships, ultimately driving profitability. Whether you're a dealership manager, a vendor, or just someone intrigued by the behind-the-scenes of the automotive industry, this episode offers valuable perspectives and practical insights. Tune in to learn how Randy Kobat and his team are trailblazing new paths in automotive repair and dealership efficiency. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Brian Kramer is the executive vice president of Cars Commerce, and general manager of AccuTrade with 28 years of automotive expertise. He leads digital innovation in car sales pioneering the first paperless and Web3 transactions. He is a recipient of Automotive News Top 40 Under 40 and advises Google's Dealer Board and Quantum5 while sharing valuable industry insights. Today, Brian Kramer sheds light on the average variance in appraisals, and reveals how coaching and training can minimize these errors. Discover the significance of clear communication and analogies in explaining innovative ideas, and learn why conflict and disagreement are essential for developing better solutions. Brian recounts his journey into fixed operations, discussing the nuances of OEM vs. aftermarket parts, the necessity of asking the right questions, and the benefits of standardizing pay plans. With insights into managing recon processes, inventory, and subletting work, this episode is packed with practical tips for enhancing shop efficiency and fostering trust and transparency within dealership departments. Whether you're interested in fixed operations challenges, inventory management, or the financial impacts of various strategies, this episode offers valuable lessons and actionable advice. So, buckle up and get ready for an enlightening conversation on navigating the complexities of the automotive industry. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Jamie Farley is a Partner at Performance Brokerage Services, North America's highest volume automotive dealership brokerage firm. She is also the host of the podcast show ‘Get In Her Lane'. With extensive experience in the automotive industry, Jamie specializes in helping dealers buy and sell dealerships across various sectors, including Automotive, RV, Marine, Powersports, Trucking, and Equipment. Today, Jamie shares her incredible journey from a 25-year career at Toyota, where she handled dealer network responsibilities, to her bold transition to Performance Brokerage Services, a company that helps dealers buy and sell their dealerships. We'll dive deep into the challenges and rewards of making such a significant career change, the importance of women in automotive, and the intricacies of dealership buy-sells, including often-overlooked aspects like parts inventory management.  Jamie offers a wealth of knowledge and inspiration that you won't want to miss. So get ready for an engaging and informative conversation with Jamie Farley! -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Liza Borches is the President and CEO of Carter Myers Automotive, a family and employee-owned automotive group serving Central Virginia since 1924. As the fourth-generation leader of CMA, she is the first woman to hold this position in the company's history. Liza continues her family's legacy of honesty, integrity, customer service, and community involvement while driving the business forward. Today, Liza Borches opens up about the intricate balancing act of managing motherhood, marriage, and friendship alongside her demanding professional roles, not to mention her significant involvement in non-profit boards. With candid insights, she stresses the vital role of systems, processes, and supportive networks in achieving this balance. During their conversation, Kaylee and Liza delve into the evolving seasons of life, the importance of mentorship, and the power of sharing women's stories. Liza shares her experiences with coaching, defining her company's mission, and the authentic impact it has had both internally and externally. Listeners will also hear about the transformative Employee Stock Ownership Plan (ESOP) that instills pride and ownership among her employees, Liza's dedication to the fixed operations side of the automotive industry, and her innovative program designed to empower women in the industry. Join us as Liza takes us through her unexpected yet passion-filled journey in the automotive world, the evolving dynamics of her family business, and her optimistic vision for the future of transportation. Tune in for a conversation brimming with heartfelt stories, invaluable lessons, and inspiring future plans. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships. Cliff Cope is the co-founder and Vice President of PartsEdge. He is the creative genius behind PartsEdge's technology and has been an avid electronics buff since the age of 10. He manages all PartsEdge software development and continues to push the industry forward through creative and forward-thinking tech solutions.Today, we're diving into the world of dealership inventory management with the visionaries behind PartsEdge, Chuck Hartle and Cliff Cope. Join us as we explore the crucial aspects of efficiently managing a dealership's parts inventory, the impact of AI and innovative technologies on the future of the automotive industry. Discover how PartsEdge has revolutionized the field by addressing the underutilization of dealership management systems, minimizing mistakes, and maximizing profit opportunities. We'll discuss the evolution of Automatic Stock Replenishment (ASR) programs, the challenges of obsolescence, and the pivotal role of a parts manager in driving operational excellence. Get ready to gain insights into the tools and strategies that can streamline processes, foster trust in technology, and ultimately elevate dealership performance. Whether you're a seasoned parts manager or just curious about the inner workings of auto dealerships, this episode promises valuable takeaways and a glimpse into the future of parts management. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Diana Shubert is a seasoned Parts Director. She has a remarkable career spanning several decades across sales, auto, and real estate. Beginning her journey in the parts industry in the ‘80s, Diana Shubert advanced from a cashier to a leadership role, showcasing her passion for and knowledge of classic cars and modern automotive technology. With extensive experience in both service and parts management, Diana has continually defied stereotypes and overcome biases as a woman in the male-dominated automotive sector.  The automotive industry is often seen as a male-dominated field, but Diana Shubert and Kaylee Felio encourage women to seize every opportunity and break down barriers. Their discussion is not just about personal achievement but also about empowering others to aim higher in their careers. A significant part of their conversation focuses on communication and engaging with others. Diana emphasizes how essential these skills are in workplace interactions. From a chance encounter at an elevator leading to a job offer to handling customer relationships with finesse, Diana's experiences highlight the importance of stepping out of one's comfort zone. One of the highlights in this episode is Diana's call to understand and engage with employees rather than hastily resorting to punitive measures. By nurturing and addressing employee concerns, businesses can foster a more constructive and supportive environment. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Mark Payne is the President & CEO of Total Dealer Solutions, a family of companies specializing in front end and back end solutions for automotive dealers. He began his career at age 9 in his father's dealerships, eventually owning Mark Payne Mazda of Miami by age 30. Mark later founded Total Dealer Solutions, specializing in physical inventories which led to the innovation of PartsRec. Today, Mark Payne discusses the widespread impact of recent CDK system outages on dealerships. As an authority on physical inventories and parts reconciliation, he offers crucial guidance on how dealers can manage during and after these challenging times. With a wealth of experience in handling physical inventories across the nation, Mark's perspective is invaluable. He stresses the importance of recreating every parts transaction once the system is back online, advising that shortcuts can lead to bigger problems. Mark also provides strategies for keeping track of parts and sales using old-school methods and leveraging any available data backups. For dealers concerned about scheduled physical inventories, Mark reassures that it's crucial to stick to these schedules to ensure a smooth operation. Post-outage, these inventories will play an essential role in rectifying any discrepancies caused during the downtime. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Chuck Hartle is the founder and president of PartsEdge, a leading automotive parts distributor based in Ohioa helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 16 years in the automotive industry, Chuck joined PartsEdge in 2011 and has since played a key role in expanding the company's national distribution reach. Today, Kaylee sits down with Chuck Hartle for an enlightening discussion on how parts managers can navigate the recent CDK outage and efficiently bring their operations back online when CDK systems are restored. Chuck shares invaluable insights into managing sales records during downtime, the importance of manual processes, and the critical steps to take when the system comes back online. The episode also looks ahead to future solutions, emphasizing that dealerships across all DMS platforms should be prepared for unforeseen disruptions. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Glenn Harwood is an experienced tech startup founder with a demonstrated history of working in the automotive industry. As a global executive, he is skilled in strategy, business planning, management, business development, and automotive. Currently, he is a key leader at AlgoDriven, where he leverages his expertise to drive innovative solutions in the automotive sector. Glenn shares his journey from facing valuation inconsistencies in the automotive industry to creating an innovative tool that revolutionizes how dealers appraise used cars. We dive deep into how his passion for data and technology led him to establish Algo Driven and attract early venture capital, propelling the company towards rapid growth. From the importance of accurate appraisals, especially for small dealerships, to the technological advancements in AI and machine learning that are transforming the automotive space, Glenn provides a comprehensive view of the industry's evolving landscape. We'll also explore the challenges and triumphs of launching a startup, building customer relationships, and the exciting upcoming launch of their product in the United States.  Plus, Glenn Harwood discusses how combining customer feedback with cutting-edge tech has made Algo Driven a trusted partner for dealerships across 14 countries. So, buckle up and get ready for a captivating episode that highlights innovation, persistence, and the future of car appraisals. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Brad Paschal is the Vice President of Sales at Dynatron Software, a company specializing in advanced analytics and software solutions for the automotive service industry. Brad brings extensive experience and expertise in automotive sales and marketing, playing a crucial role in driving Dynatron's growth and success. Today, Brad Paschal discusses the importance of proper training for service and parts managers, the challenges dealerships face with technician recruiting, and the creative strategies to overcome them. As electric vehicles revolutionize the market, Brad enlightens us on the growing significance of tire services and the intricacies of upselling in the tire business. He introduces us to game-changing tools like the “20 group on steroids,” which provide market data to ensure competitive technician pay and improved gross profit margins. But it doesn't stop there—Brad stresses the need for great tools paired with great operators to achieve extraordinary results. Brad Paschal also offers a glimpse into his personal life, sharing how his unique habits and branding methods help him stay grounded and productive. From the importance of transparency in service departments to the effective management of customer interactions, Brad's practical advice is sure to resonate with anyone in the automotive industry. Join us as we explore these insights and much more in this enlightening conversation! -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Erica Bruno-Martin is the Vice President of Business Development of CBC Automotive Marketing, a company that has been providing full-service marketing solutions to successful automobile dealers and dealer groups across North America since 1983. With a robust background in marketing and business development, she has been instrumental in driving growth and innovation at CBC. Erica's strategic vision and leadership skills have significantly contributed to the company's success in the automotive marketing industry. Today, Erica delves deep into the buying habits of consumers aged 30 to 50, their preference for reliable and reasonably priced cars, and the challenging economic landscape dominated by rising costs. The conversation touches on her journey from dealership service and parts to creating impactful content that connects genuinely with audiences.  They also explore the significance of impeccable customer service, adapting to new industry changes, and the importance of fostering personal connections in today's digital age. Erica shares insightful advice, her experience during COVID, and the importance of community involvement. Tune in for a rich conversation full of actionable insights and heartfelt stories. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Nick Gianake is the Parts Manager of the Ken Garff Automotive Group. With extensive experience in the automotive industry, Nick is known for his exceptional management skills and dedication to providing top-notch customer service. He plays a crucial role in ensuring the efficient operation of the parts department, contributing to the overall success of the Ken Garff Automotive Group. Nick shares insights into his journey of taking over the parts department a year ago and the challenges he faced in rebuilding the team's trust and breaking down silos. He emphasizes the importance of listening, being hands-on with the team, and adapting to change in the automotive industry.  He also reflects on his earlier experiences as a parts driver and highlights the significance of customer communication and problem-solving strategies. Join us as we delve into Nick's career experiences and valuable lessons in the fast-paced world of the automotive industry. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Holden Scott is the Executive Manager at Regal Nissan. With a robust background as a former Fixed Operations Director, he now thrives in a role that allows him to lead other leaders across the entire dealership. His commitment to leadership and vision has enabled him to execute innovative strategies and bring his ideas to fruition, ensuring cohesive and efficient management across all facets of the business. In this episode, Holden Scott opens up about the unique challenges and joys of raising twins, the mental fortitude required in ultra marathons, and how focusing on self-improvement in areas like running and reading has made him a better leader. He draws fascinating parallels between pushing past mental barriers in endurance races and overcoming obstacles in business. Kaylee Felio and Holden discuss the ever-changing dynamics of the auto industry, innovative approaches to training and hiring, and the exciting updates in off-road vehicles. Whether you're looking for inspiration in parenting, business, or personal growth, this episode is packed with valuable insights and uplifting stories. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Austin Conroy is the Regional Fixed Operations Director for Rohrman Automotive Group, overseeing a wide network of dealerships across multiple states. With over seven years at the company, starting from the sales floor and escalating to his current leadership role, Austin Conroy has demonstrated exceptional adaptability and understanding of various facets of the automotive industry. Austin Conroy discusses the pivotal role of integrating service and parts departments to enhance operational efficiency and customer satisfaction. Austin Conroy highlights the Infinite Pursuit program as a key initiative encouraging parts and services to work in unison, aiming to reduce inventory costs while increasing service quality. This approach not only boosts profitability but also ensures a seamless customer experience. Moreover, Austin Conroy stresses the adoption of innovative tools like Sunbit for financing and Techion for streamlined operations. In the age of technology, being adaptable and tech-savvy is essential. This episode provides invaluable insights into the modern strategies automotive groups can implement to stay ahead in a competitive market. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

David Long is the founder of Pandemic of Positivity, and is the Executive General Manager at Hansel Auto Group. With over 30 years experience in the automotive industry, he has held roles from General Manager to Vice President of Operations. David also hosts the All Things Used Cars and All Things Fixed Operations on Clubhouse. David Long shares his wisdom highlighting the virtues of focus, discipline, and intensity in achieving goals and the dangers of half-hearted commitment. They discuss actionable hiring practices, the role of thorough and candid employee evaluations, and the tough choices leaders must make to maintain high standards. As they explore the human side of business, David recounts his personal journey with sobriety and how helping others has been a cornerstone of his continued success. They reflect on the value of positivity, mentorship, and setting healthy boundaries in professional and personal realms. Throughout the episode, David Long's passion for both personal growth and mentoring others shines through, offering listeners a wealth of practical advice backed by decades of real-world experience. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Ted Ings is the Founder and President of Fixed Ops Roundtable® and Center for Performance Improvement®. With over 42 years in the automotive industry, he has pioneered innovative training solutions, significantly enhancing client success in customer satisfaction and operational efficiency. In today's episode, we flashed back to a previous episode where Ted Ings and I talked about the crucial topic of obsolescence in the automotive industry and how it affects dealerships in various ways. I also shared insights on identifying and managing obsolescence, the domino factors at play, and the importance of communication and teamwork in the parts and service departments. Join us as we delve into the world of parts management, inventory control, the impact of effective processes on dealership success, as well as the role of PartsEdge in assisting dealerships in optimizing their inventory, reducing obsolescence, and achieving better overall performance. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Scott Rutherford is the interim parts director of the Mike Maroone Auto Group. He is the parts manager of Mike Maroone Chevrolet North Store, and the Mike Maroone Volkswagen Store in Colorado Springs. He specializes in optimizing stock levels, managing returns, and ensuring that technicians have the necessary supplies to perform their tasks without interruption. Scott shares his insights on inventory management, mentoring new parts managers, and the benefits of using PartsEdge for efficient operations. From his early days at a trade technical college to his current role overseeing multiple locations, Scott's journey in the industry is inspiring.  With his wealth of knowledge and dedication to training, Scott proves that collaboration between parts and service managers is essential for a successful operation. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Jaime Macias serves as the Interim Fixed Ops Director of the CASA Auto Group, playing a pivotal role in overseeing service operations across their automotive dealerships. His leadership is integral to ensuring the group's commitment to customer service and operational excellence. He opens up about his path from starting in the ranks of a porter to mastering the art of service management. His dedication to vehicle reconditioning and a razor-sharp grasp on inventory economics underscore the depth of his expertise. Jaime Macia's approach is far more than just numbers; it's about cultivating relationships and fostering a nurturing work environment. Regular engagement through Employee Satisfaction Index surveys underlines the dealership's focus on its people - the driving force behind its success. Furthermore, Jaime's collaboration with PartsEdge emerges as a game-changer in how parts managers streamline inventory, saving time and capital while boosting efficiency. This episode not only serves as a masterclass in automotive management but also shines a light on the importance of balancing professional and personal spheres, the power of recognizing team members' love languages, and the art of coupling compliments with criticism for remarkable leadership. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Ryan Else is currently the Corporate Fixed Operations Director of Eide Motors. He began his automotive career in 2002 as a technician at Ford, fresh from tech school. Over the next 12 years, his expertise and commitment to excellence propelled him to the rank of Senior Master Ford Technician. Ryan shares insights on the challenges faced in the auto industry, from managing a tech shortage to preparing for the emergence of electric vehicles. He discusses the impact of technology, including AI and automation, on service scheduling and customer communication. Additionally,  He then delved into the transition from technical to managerial roles, emphasizing the significance of inventory management and the value of resources like PartsEdge in addressing inventory-related issues.  This episode offers valuable perspectives on the evolving landscape of the automotive industry and the role of technology in driving efficiency and effectiveness. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Bob Ghent is the Dealer Principal and Owner of Ghent Chevrolet. His journey from the car wash to owning the dealership demonstrates his deep commitment to the automotive industry and the Northern Colorado community, emphasizing not just business success but also civic involvement and quality service​. Bob Ghent from Ghent Motors uncovered the remarkable story of their dealership–a legacy spanning over three generations. From its humble beginnings in 1942, Ghent Motors has weathered numerous adversities and emerged as a thriving Chevrolet and Cadillac dealership in Greeley, Colorado. Bob Ghent's insight into the history and evolution of the dealership shed light on the challenges faced by automotive businesses over the years. One of the most engaging aspects of the conversation was Bob's firsthand account of navigating through the unprecedented times of the COVID-19 pandemic and the resilience and innovation that propelled Ghent Motors to a record year despite the challenges. He also discussed the pivotal role of effective parts management in the dealership's success. This led to the partnership with PartsEdge, providing them with comprehensive support for inventory optimization, compliance, and strategic decision-making. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Cory Scheer is the Founder and CEO of TrustCentric™ Consulting, an organizational and leadership development firm. TrustCentric™ helps leaders, teams, and organizations become more trustworthy, focused, and productive by: using empirical evidence to define reality, implementing a proven trust building framework, and walking alongside clients to develop clear, obtainable, and long lasting data informed strategies for success. Cory Scheer and Kaylee Felio delved into the importance of trust in the workplace and how it can impact employee loyalty and customer experience. Cory shares insights from his experiences working with various organizations, including dealerships, and offers practical advice on assessing and addressing trust gaps in the workplace.  He also provides an overview of the structure of trust framework and explains why taking proactive action on trust matters. Whether you're a leader, manager, or employee, this episode promises valuable insights on how trust impacts organizational success.  -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Jeff Denis is the Parts Manager at Marcotte Ford with over 30 years of experience in the automotive industry. Jeff's background as a technician also provided him with valuable knowledge of cars and parts, giving him a strong foundation to build on as he found his way in the parts industry. Jeff shares his journey from being a technician to a service advisor, and finally to his current role in parts management. He discusses the challenges and rewards of being a parts manager, and provides valuable insights into the intricacies of managing inventory, handling wholesale operations, and navigating manufacturer programs.  Jeff's experience sheds light on the often-underestimated complexities of the parts department, making this episode a must-listen for anyone looking to gain a deeper understanding of the role of a parts manager.  -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Allie Peters is the Vice President of Service of the Cavender Auto Group, known for her dynamic leadership and innovative approach in the automotive industry. Her career, marked by a rapid rise from Service Advisor to a key executive role, reflects her dedication to service excellence and team-driven success. Allie Peters shares insights into her new position from being only a Fixed Ops Director of one store to being VP of Service of multiple stores. She also discusses the importance of proactively demonstrating strengths and creating opportunities for growth. She then emphasizes the significance of setting clear standards and helping others achieve their full potential.  Allie's determination to prioritize personal wellness and health is also highlighted, as she shares her plans to maintain consistency in these areas. Join us as we delve into Allie's career journey, the importance of having a supportive network, and the exciting plans she has for the coming year. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Venus Toro is the CEO of WYN Solutions, a company dedicated to providing innovative talent solutions in car dealer marketing. Under her leadership, WYN Solutions has specialized in resolving executional bottlenecks and accelerating growth in the automotive industry. Venus shares her journey from working with Salesforce to establishing WYN Solutions, a company focused on providing specialized talent exclusively for the automotive market. They discuss how WYN Solutions addresses parts and service marketing needs and the successes they have experienced in the industry. Venus also reveals her personal passion for boxing and discusses the innovative AI tool they are introducing. Finally, she shares her goals for the future and the meaningful initiatives WYN Solutions is involved in within the Columbia community. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Steven Adragna is the Principal-Founder & Chief Recruiter at Global Auto Staffing, where he leverages his extensive experience in the automotive industry to connect talent with opportunities. His expertise in recruiting and deep knowledge of the automotive sector are instrumental in driving the success of Global Auto Staffing. Steven's journey into the automotive industry started at a young age, and through hard work and determination, he has become a leading figure in automotive recruiting. Kaylee Felio and Steven Adragna delve into Steven's expansive experience in the car business, his passion for mentorship and learning, and the insights he has gained from being both a part of and leading the industry.  They touch on various topics, including the value of personal experience in hiring, the challenges of rapid company growth, and the significance of culture and onboarding in the automotive industry. They also discuss Steven's journey in the car business and his transition to founding his own recruiting firm. Throughout the conversation, they emphasize the importance of mentorship, continuous learning, and the fulfillment of purpose and passion in the automotive industry. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Jami Alexander is the General Manager at Meineke. She oversees 7 stores and a team of over 35 employees. Her expertise in managing daily operations and profit expectations, coupled with her ability to develop effective processes, makes her an invaluable asset. Jami shares her journey into the automotive industry, starting as a delivery driver and working her way up. Kaylee and Jami's conversation touches on the independent versus dealership dynamics in the automotive industry and ways to bridge the gap between different roles within the business, particularly between service advisors and technicians. Jami Alexander also emphasizes the need for understanding and collaboration, believing in kind leadership while setting clear expectations and holding to them, reflecting her success in leading her team. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Allasandra Marini is the Assistant Parts Manager at Heister Auto Group, where she excels in parts management and customer service–contributing significantly to the efficiency and effectiveness of the company's operations. Kaylee and Allasandra Marini talked about the challenges and triumphs of running a centralized wholesale operation, separating from dealerships, and managing multiple brands. Allasandra also shares her personal journey into the automotive industry and discusses the importance of being coachable and seeking feedback for personal growth.  Additionally, she shares her approach to understanding different personalities in the workplace, highlighting the importance of effective communication and self-awareness. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Peter Smith is the Founder and Managing Partner of The Lion Partnership, a firm specializing in automotive dealership consultancy. With over forty years of experience in the automotive industry, he focuses on strategies to improve dealership operations and customer and employee engagement. Peter shares his career highlights, innovative approaches, challenges, and emphasized the importance of a positive mindset and long-term customer relationships in the car dealership business. Peter Smith's career spans decades, during which he founded the Lion Partnership to mentor and develop a collective of vetted vendors–aiming to enhance customer and dealership experiences.  This initiative reflects his commitment to innovation in the automotive industry, as he actively tests and implements cutting-edge technologies–including a telephone AI system that revolutionizes call handling and response mechanisms. Moreover, Peter also shed light on the challenges and strategies involved in starting new ventures, the significance of networking through platforms like LinkedIn and Clubhouse, and the need to prioritize long-term customer relationships over short-term sales pressures. This underscores the importance of embracing innovation, leveraging networking tools, and prioritizing long-term customer relationships to succeed and thrive in this dynamic sector. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Todd Katcher is the Managing Partner at Digital Dealership System, specializing in advancing automotive retail technology through innovative digital signage solutions. His expertise focuses on enhancing dealership customer experiences and operational efficiency​. Kaylee Felio and Todd Katcher discuss the transformative impact of dealership technology on motivating and managing dealership teams. Digital Dealership System is at the forefront of revolutionizing how car dealerships operate and strive for success. Through their innovative digital signage and dashboard solutions, they are creating a new standard for efficiency and accountability within the dealership industry. Todd elaborated the challenges faced by car dealerships in integrating new features and aligning technology with dealership goals. With a focus on empowering dealership staff and bridging the gap in technology, Digital Dealership System offers a user-friendly and cost-effective solution compared to other tools in the marketplace. The conversation revealed the power of real-time performance tracking and dynamic information display in motivating sales and fixed ops teams. To learn more about the Digital Dealership System and gain insights into the future of dealership technology, listen to the full episode of the Parts Girl Podcast featuring Todd Katcher. —----------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Emily LaCroix is a dynamic and accomplished marketer with a passion for community relations and building strong relationships within the automotive industry. She is also the Marketing Director at Berger Chevrolet, one of the top 1% of Chevy dealerships in the Nation, excelling in both Fixed and Variable Operations, and has earned Dealer of the Year Award eleven times. In this episode of the Parts Girl Podcast, Emily LaCroix joins host Kaylee Felio to delve into her extensive experience in community relations and innovative employee-focused marketing within the automotive sector. She sheds light on her impactful journey, the pivotal role of community engagement, and the unique strategies executed at Berger Chevrolet. Emily LaCroix emphasizes the importance of cultivating relationships within the local community. At Berger Chevrolet, community relations are paramount, fostering stronger connections with customers and enhancing the dealership's credibility through collaborations with local businesses and organizations. Showcasing employees in marketing initiatives is a strategic focus at Berger Chevrolet. Utilizing a variety of channels, from TV commercials and TikToks to social media and website features, Emily LaCroix ensures that the team behind the brand is prominently highlighted, building trust with customers and improving internal relations between the marketing department and employees. Emily LaCroix is also committed to community giving at Berger Chevrolet, actively participating in philanthropic activities, including breast cancer awareness and military support initiatives. This commitment not only fortifies Berger Chevrolet's positive community image but also strengthens the dealership's ties with the local populace. Don't miss out on the Parts Girl Podcast for an in-depth conversation with Emily LaCroix, and gain insights into successful community-centric marketing in the automotive world. —----------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Scott Davis is a strong business development professional, and the President and co-founder of Volie, Inc., the #1 BDC Engine that allows you to rethink the way you manage customer communications for sales and service BDC's. He has worked with many dealers and their service departments to successfully establish or improve their BDC's. Effective communication and customer relationship management are crucial aspects of running a successful auto dealership. However, managing the dealership's business development center (BDC) manually can be a challenging and time-consuming task, impacting productivity and profitability. In this episode of the Parts Girl Podcast, Kaylee Felio speaks with Scott Davis, the co-founder of Volie, a BDC software that addresses these challenges head-on. Scott Davis shares the backstory of Volie and how it was founded to cater to the growing need for improved communication and data management in the automotive industry. Dealerships faced difficulties in identifying who to call, managing inbound and outbound calls efficiently, and maintaining customer data accuracy. Volie emerged as a solution to streamline these processes and provide dealerships with a competitive edge. Volie's call center application integrates with dealership management systems and consolidates data from various sources. This allows dealerships to build work plans based on their specific market and strategy. With Volie, dealers have complete visibility into their BDC operations and can execute their communication strategies effectively. The platform eliminates the guesswork and manual work involved, resulting in improved productivity and resource management. By leveraging Volie's automation and accountability features, dealership agents can significantly increase their productivity. The software supports agents with personalized guidance, helps manage inbound and outbound calls effectively, and provides insights to prevent double calls and missed opportunities. With focused and systematic communication, dealerships can generate more leads, schedule appointments, and minimize customer defection. —----------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Jordan Cox is the community manager of ASOTU or the Automotive State of the Union, a forward thinking content and community for dealers and industry innovators. The purpose of ASOTU is particularly close to Jordan's heart, as it showcases the achievements of various automotive stakeholders, from industry partners to frontline workers. Are you ready to dive into the world of automotive excellence and uncover the untold stories behind remarkable individuals and their contributions? In this Parts Girl Podcast episode, host Kaylee Felio and Jordan Cox delve into the incredible work being done in the automotive industry. From shining a spotlight on those who are revolutionizing the field to exploring the personal journeys of customers, this episode highlights the power of automotive excellence. One of the key topics discussed is the Automative State of the Union (ASOTU) in the automotive industry. Jordan explains how this event serves as a platform to showcase achievements, inspire stakeholders, and acknowledge the groundbreaking impact of industry players. They emphasize the importance of recognizing and appreciating the efforts of various individuals, including frontline workers, industry partners, and detailers. As a former car salesperson, Jordan Cox understands the misconceptions and astonishment surrounding their career choice with a college education. However, they passionately describe the joy of connecting with customers, building trust, and ultimately helping them find the perfect vehicle. It's about much more than just cars and parts; it's about the personal stories and journeys of each customer. Throughout the episode, Jordan Cox expresses their love for podcasts and their ability to inspire others. They highlight how Kaylee Felio's podcast has motivated individuals to be their best selves and gain confidence. Jordan emphasizes that everyone has the potential to be a hero and that small actions now can have a significant impact on future generations.  Tune in to the Parts Girl Podcast and join Kaylee Felio and Jordan Cox in exploring the power of automotive excellence, authentic connections, and the stories that drive us all. —-----------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Justin Pomeroy is an accomplished entrepreneur and business leader who founded and serves as Vice President of Fixed Operations & Income Development of Foundation Auto Corp, a leading provider of automotive solutions in North America. In the fast-paced world of the automotive industry, embracing growth, learning, and persistence can pave the way for success. In today's episode of the Parts Girl Podcast, Kaylee Felio sat down with Justin Pomeroy, a seasoned professional in the field, to discuss his journey and the valuable lessons he's learned along the way. In the early stages of his career as a service advisor, Justin Pomeroy actively sought knowledge by initiating conversations with seasoned professionals on LinkedIn. By regularly consulting experts in this manner, Justin Pomeroy gradually expanded his understanding of daily tasks, reports, and pay plans, steadily honing his skills over time. Above all, Justin Pomeroy emphasizes being open to learning by putting ego aside. As his career progressed, the value of persistence in relationship-building became increasingly apparent to Justin Pomeroy, especially when navigating complex interpersonal situations. Navigating the automotive industry inevitably involves challenges, particularly when dealing with difficult managers. However, Justin Pomeroy persisted through these complex situations with great patience and relationship building. In addition to actively seeking knowledge and persisting in building relationships, Justin Pomeroy stresses the immense importance of communication in the heavily service-focused automotive industry. In an industry where customer satisfaction is crucial, Justin Pomeroy learned to maintain composure and engage in effective communication to defuse conflicts. Through the lessons learned in his extensive career journey, Justin Pomeroy has gained critical insights that can greatly empower other professionals in the automotive industry. His advice serves as an inspiration for how embracing continuous growth, learning from both positive and negative experiences, and persisting through daunting challenges can ultimately lead to fulfillment and success in the automotive field. —----------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Chuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in Parts Operations. In today's competitive auto industry, strategic parts pricing is key for dealerships to maximize profits. In this episode of the Parts Girl Podcast, Kaylee Felio interviews Chuck Hartle, Founder of PartsEdge, for insights on optimizing pricing through customer pay analysis and matrix utilization. Many dealers simply increase the pricing matrix attempting to improve gross profits. However, Chuck Hartle explains the bigger opportunity lies in evaluating maintenance parts pricing, which often stays unchanged despite rising costs. By conducting thorough customer pay analysis excluding internal sales, dealers can assess actual matrix usage. Surprisingly, only about 15% of parts are actively matrixed on average. Chuck Hartle also stresses that dealerships must breakdown inventory into more detailed sources with proper coding for flexibility. This enables multiple pricing options and matrices to meet goals. He advises working with experts like PartsEdge or the dealer's DMS vendor for guidance on optimizing inventory coding structures. By regularly analyzing customer pay data, targeting maintenance parts pricing adjustments, implementing granular inventory coding, and seeking Chuck Hartle's expert input, dealerships can make data-driven decisions to accurately optimize parts profits. —----------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit