The Parts Girl Podcast

This episode comes to you live from the NCM Fuel the Future FixedOps Summit, where the conversation focused on how innovation and collaboration are building a stronger foundation for dealership success. The discussion explored VinQ's efforts to break down communication barriers between variable and fixed ops, leveraging advanced tech and AI to turn inventory management into a data-driven process, not a guessing game.A key theme that emerged was the transformative power of accurate reconditioning estimates and tighter variable-fixed integration for maximizing profit and reducing costly variance. Several points were raised, including how technology is helping parts and service departments operate like co-pilots rather than siloed teams, empowering every team member to deliver exponentially greater results without siloed “trial and error” approaches.If you're passionate about fixing the foundation of your dealership operations—stocking smarter, reducing surprise costs, and giving your team better tools—this episode is a must-listen.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Ever wondered what separates top-performing dealership parts departments from the pack? On this high-energy episode, Kaylee Felio brings gritty, actionable clarity to inventory management, smarter pricing, and the realities of working with your DMS. Packed with pragmatic advice and real-world examples, this session is all about giving parts managers the tools, support, and confidence to fix the foundation, turn inventory faster, and stop making inventory a guessing game.From the power of daily sales reporting to avoiding the traps of obsolete inventory, Kaylee Felio covers the core habits and strategies the most successful teams use—plus, she isn't shy about naming which DMS platforms offer real advantages (and where others fall flat). Whether you're looking to reduce obsolescence, boost profitability, or finally get your arms around all those so-called “protected parts,” this episode delivers the tactical details you need to stock smarter and stay growth-focused.--------------------------------------------TakeawaysConsistent, Proactive Training & Reporting Sets Winning Departments Apart.Your DMS Can Be a Co-Pilot—Or a Roadblock—Depending on How You Use It.Obsolescence Isn't Inevitable—But It Takes Grit to Fix.Chapters00:00 Encouraging audience questions06:29 Managing staff shortages07:55 Scheduling and optimizing short meetings12:42 Issues with store migration data16:11 Retail sales report insights20:55 Retail pricing and markup strategy23:16 Managing product pricing and profit margins27:24 Challenges in Inventory Management30:40 Analyzing dealership inventory levels33:48 Managing obsolete inventory strategies37:49 Analyzing inventory turnover rates41:29 Forecasting obsolete inventory growth46:18 Dealing with obsolete inventory49:57 Honda's SRA and Inventory Management50:52 Calculating true terms in inventory54:14 Inventory management strategies53:20 Techyon's dealership strategy and pricingKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

In this episode, Dwayne Kinsley from LACarGuy joins us live from the NCM "Fuel the Future" Fixed Ops event. Dwayne opens up about why these peer-driven conferences matter, what's keeping dealers competitive, and why retention is a bigger conversation than ever. We dig into the constant evolution of dealership technology—how to cut through all the noise, avoid vendor overload, and find the right partners to help your team move fast and stay ahead.Dwayne pulls back the curtain on how true competition comes from outside the dealership world, what drives fixed ops profitability, and the tough calls parts managers are forced to make with ever-changing tech options. If you're looking to sharpen your competitive edge and create more value for your customers, this episode is a must-listen.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In this episode, Adam Martel talks about stepping up from legacy processes, embracing PartsEdge automation, and what it's like to turn the chaos of managing 50,000+ SKUs into a streamlined, growth-focused operation. From running smarter online sales to preparing for industry shifts like mandatory video MPIs, Adam shares gritty, optimistic insights on staying competitive and turning inventory faster.We dig into the real-world challenges parts managers face: drowning in outdated DMS setups, legacy sources nobody even remembers, and lacking tools to break out of silos. If you've ever felt like inventory is a guessing game, this one's for you.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

This episode of the Parts Edge Podcast is recorded live at the NCM Fuel the Future Fixed Ops Summit and dives into the future of service lane technology in dealerships. The conversation focused on differentiating between "shiny object" AI and workflow-driven, value-added AI that truly improves the fixed operations customer experience. The discussion explored practical examples of AI-driven customer communications, service scheduling, and technician video processes—showing how the right tech can fix the foundation of your dealership and power more efficient, customer-focused service.One concept discussed was the critical need to meet customers where they are (like texting instead of making them download an app), as well as how embedded AI is removing friction from scheduling, diagnostics, and communications. A key theme that emerged was the importance of real dealership workflows guiding tech implementation—not the other way around. Several points were raised, including AI's role in video grading, language translation, escalation of customer issues, and personalizing service processes for both the team and the end customer.Whether you manage a bustling parts department or oversee a full-service lane, this episode is packed with gritty, motivating insights for those ready to turn inventory, reduce wasted time, and deliver exactly what customers expect in 2024.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Joe Shaker, dealer and founder of TruVideo, joins the Parts Edge Podcast live from the NCM Feel the Future Fixed Ops Summit. Joe dives into the foundational importance of fixed ops in dealership profitability and the transformative power of video technology in building trust and transparency with service customers.Joe shares his journey of launching TruVideo—rooted in asking customers what really mattered and discovering that, even with high performance metrics, trust was the missing link. Learn how video, narrative, and new tech tools like the Video Quality Score (VQS) are not just changing customer communication, but also driving higher parts sales, improving technician/advisor consistency, and elevating the entire fixed ops experience.Join Kaylee and Joe for a gritty, motivating discussion on why dealerships can't afford to neglect their fixed operations—and how smart tools are giving teams an unbeatable edge.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

The conversation focused on innovative tools, dealership culture, and fresh perspectives on the evolving landscape of fixed ops. Special guest Kyle Disher of Rev Dojo shares his experiences working with hundreds of dealerships, from sales training and hiring to launching a video game dedicated to car sales.The discussion explored the importance of bridging the gap between variable and fixed ops, highlighted actionable improvements in customer engagement (including a live mystery shop of a parts department), and offered a behind-the-scenes look at passion projects designed to elevate dealership teams. If you're looking to stock smarter, empower your parts team, and leverage new tech to drive efficiency, this episode brings the energy, real talk, and a few laughs.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Sammy, Service Director at Tamiami Hyundai and Genesis in Naples, Florida, joins the Parts Edge Podcast from the NCM Fuel the Future Fixed Op Summit. Sammy shares how her passion for fixed ops began as a kid in her dad's Chevy dealership and evolved into leading a high-performing service team. She discusses the challenges of prioritizing improvements, the importance of face-to-face customer feedback, and fostering professional growth in both staff and the next generation.Listen in for candid insights on managing large teams, fixing operational bottlenecks one step at a time, and never underestimating the power of real customer conversations. If you're looking to turn inventory faster, reduce wasted time, and keep your team growth-focused, this episode's got you covered.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Live from the NCM Fuel the Future Summit, this PartsEdge Podcast episode features Matt (Parts Director) and Justin (Service Director) of Huffines Hyundai McKinney, Texas. They share candid insights on the grit required in fixed ops, the enduring challenge of finding and retaining skilled technicians, and the game-changing value of industry networking.Kaylee and her guests unpack what's truly missing for parts leaders in events and resources, and why teamwork between parts and service is essential for success. Whether you're battling staffing shortages or just looking to connect with others in the field, this episode drops actionable advice and unfiltered fixed ops realities—all in a motivating, collaborative atmosphere.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

This episode takes a gritty, honest look at the hidden gaps in dealership DMS (Dealer Management System) reporting and the impact on parts inventory management. The conversation focused on what makes inventory a guessing game for most parts managers and why relying on standard DMS-generated reports often leaves you making decisions with only half the picture.The discussion explored why most DMS platforms are built with accounting first and parts last—leaving managers to dig across eight to ten separate reports just to find the real health of their inventory. The hosts demonstrate how PartsEdge simplifies complex data, proactively surfaces problems (like obsolescence, forced stock, and non-controlled inventory), and gives parts managers the tools to fix their foundation and turn inventory faster, instead of sifting through endless reports.Several points were raised, including the importance of separating controlled vs. non-controlled inventory, using data to spot trends before they become issues, and why actionable information is more valuable than raw reports. Live Q&A with parts managers spotlights real-world struggles, vendor tricks, and actionable strategies—plus the flaws and merits of today's leading DMS solutions.If your dealership's inventory feels like a black box, this episode will get you fired up to demand better—and give you the roadmap to start.--------------------------------------------TakeawaysYou can't manage what you don't measure.Separate controlled from non-controlled inventory.Fix the foundation with better visibility.Chapters00:00 Discussing DMS Reporting Gaps04:20 Discussing the focus on DMS systems08:55 Analyzing data with line graphs11:04 Inventory management overview14:51 Managing volatile inventory20:29 Dealing with technical obsolescence21:44 Monthly forecasting and return management25:39 Managing Non-Controlled Inventory30:01 Viewing inventory management reports33:46 Monthly customized reporting options38:09 Parts ordering process explained41:13 RPG level report discussion44:04 Handling parts lists in techeon47:06 Managing inventory fill rates50:46 Accuracy of stock order generation53:20 Techyon's dealership strategy and pricingKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

Today, Kaylee Felio chats live from the NCM Fuel the Future Fixed Ops Summit with Melissa Terrell, whose company is transforming how dealerships leverage customer feedback. Together, they dig into how online reviews—especially when connected to your DMS data—do more than just boost your Google stars. They become the fuel to fix your foundation, stock smarter, retain more customers, and create winning teams.You'll learn why authentic review management paired with smart automation is not just another box to check—it's the difference between falling behind and being the local leader. Listen in for fresh ideas on turning customer insights into clear, monthly actions that free up parts managers to focus on growth, not just putting out fires.--------------------------------------------TakeawaysFeedback is the foundation that drives sustainable growthActionable intelligence beats data overloadAuthenticity wins online and in the storeChapters00:00 Introduction with Kaylee Felio04:11 Exploring vendor demos for dealerships07:12 Handling service advisor calls09:41 General agreement and acknowledgmentKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

Kaylee Felio chats live from the NCM Fuel the Future Fixed Ops Summit with Michael Webb of AutoEngage, diving into the fast-evolving world of fixed ops, service scheduling, and customer experience. Michael unpacks how AutoEngage leverages AI to streamline service appointments, minimize manual work, and deliver a true "Amazon-like" experience for dealership customers—all while directly integrating into major DMS platforms. The conversation shines a light on cutting through the digital noise, focusing on automation that actually serves staff and customers, not just tech for tech's sake.Along the way, they discuss the unique energy of fixed ops-focused events, the shift from traditional campaigns to real-time, intelligent outreach, and what's next for integrating parts with service scheduling. Michael brings gritty, optimistic insights about making operational processes smoother while nurturing every customer touchpoint in the dealership journey.--------------------------------------------TakeawaysReal-time, AI-driven scheduling reduces manual work and elevates the customer experience.Dealerships should treat automation tools as “employees” that need training and oversight.Integrating parts with service scheduling is on the horizon—fix the foundation now to be ready for next-gen efficiency.Chapters00:00 AI in auto service scheduling05:15 Discussing BDC's role in service06:12 The AI-driven customer experienceKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

This episode of the PartsEdge Podcast brings you straight from the NCM “Fuel the Future” Fixed Ops Summit. Kaylee Felio catches up with Kyle Morissette  from Techwall and Jim Boehnlein of UVEye to unpack how collaboration and streamlined technology are making dealership parts and service departments more efficient—and more profitable than ever.They dive into the importance of integrating systems so dealership teams aren't juggling endless logins, and share real stories of how automation has taken the busywork out of service lanes (think: automated tire measurements and instant vehicle inspections). Discover how partnering across platforms empowers advisors, technicians, and managers to deliver a faster, more transparent customer experience—and how it's transforming service lane acquisition into a massive opportunity.Whether you're a fixed ops veteran or new to turning faster inventory, this episode is packed with actionable strategies and gritty optimism for the future of dealer operations.--------------------------------------------TakeawaysIntegrated workflows reduce friction and save serious time for advisors, techs, and managers.Automation transforms the service lane into a profit center—think instant inspections, instant appraisals.Collaborative partnerships across vendors build stronger customer experiences and dealership growth.Chapters00:00 Focusing on customer retention05:59 Improving the customer walkaround process08:22 Improving workflow with technology11:43 Streamlining used car readiness13:20 Reflecting on conference successKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

This episode of the PartsEdge Podcast features a dynamic conversation at the NCM Fuel the Future Fixed Ops Summit, where Kaylee Felio interviewed Beth and Tricia from Herrin Gear Infiniti. Both are newly minted parts and service managers, navigating the challenges of rebuilding their departments, fixing the foundation, and taking their dealership's performance to the next level.From learning curves to leveling up with new tech, these leaders share how they're harnessing strong communication, AI tools, and collaborative vendor partnerships to turn inventory faster, support their teams, and keep customer satisfaction at an all-time high. This gritty, optimistic conversation is packed with practical insights for parts managers, service leaders, and anyone ready to stop making inventory a guessing game.--------------------------------------------TakeawaysCommunication between parts and service is essential to fixing issues and running efficientlyLeverage technology and AI toolsInvest in networking and partner relationshipsChapters00:00 Improving customer response strategies04:03 Power of video reviews08:42 Recognizing employee successes10:11 Talking about data fogKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

Kaylee Felio joined Maureen Martin, VP of Strategic Alliances at Dynatron Software, and James Grogan, EVP of Client Success at Dynatron Software at the NCM Fuel the Future Fixed Ops Summit. Together, they dig into what it takes to future-proof dealership fixed ops. From data-driven decision-making and industry-wide best practices, to strengthening the partnership between parts and service teams, this conversation is all about actionable steps for turning inventory faster, reducing obsolescence, and maximizing retention.Learn how embracing data visibility and the right tools can clear the “data fog” that holds departments back, and why marrying parts and service pricing strategies is crucial for results. The team shares how automation, compliance checks, and optimized parts pricing grids empower parts managers and directors to lead with confidence—no more guessing games, no more leaving money on the table.--------------------------------------------TakeawaysFix the foundationTurn inventory fasterCollaboration between parts and service leaders, paired with performance insights, reduces friction and boosts overall dealership health.Chapters00:00 Understanding dealership data challenges06:21 Pricing strategy and customer retention06:56 Discussing fixed operations insights11:30 Embracing AI in the industryKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

On this episode of Parts Edge Podcast, Kaylee Felio sits down LIVE with Robert Perez, Fixed Operations Director of South Texas Auto Group, at the NCM Fuel the Future Fixed Ops Summit. Robert shares strategies for embracing new technology, tackling obsolescence, and the future of mobile service in dealership Fixed Ops. From maximizing appointment scheduling with AI to streamlining reporting and leveraging PartsEdge as a true co-pilot, this chat is packed with gritty, practical tips for fixed ops leaders looking to turn inventory faster and fix the foundation.--------------------------------------------TakeawaysLeverage technology and reporting tools like PartsEdge to run a lean, efficient parts department—you can't fix what you can't see.Embrace AI-driven appointment schedulers to maximize service opportunity and keep your bays (and customers) flowing.Start experimenting with mobile service now—customers want convenience, and the dealerships willing to try new models will win.Chapters00:00 Importance of consistent service05:58 Discussing GM mobile service program06:44 Adopting mobile car servicesKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

Chuck Hartle, parts expert and founder of PartsEdge is back with a special episode: a replay of the hugely popular webinar covering parts pricing strategies—all about how your dealership's matrix and source structure within the DMS directly affect your margins and control. Chuck breaks down the steps to truly review your pricing foundation, shares real examples from over 300 dealerships, and exposes common pitfalls that are quietly shrinking your profits.From reviewing your price matrix and recognizing when manufacturers “matrix you” to updating overlooked menu-priced items, this episode is packed with real-world insights that parts managers can take action on today. The conversation covers reporting musts, what to tweak and how, debunks pricing myths, and delivers gritty, optimistic advice for running a lean, high-performance parts department.If you're a fixed ops leader or dealership manager looking to turn inventory faster, reduce obsolescence, and stop guessing when it comes to pricing, this replay is your co-pilot.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Joe Castelino is the VP of Fixed Operations for American Motors Group, overseeing a diverse portfolio of twelve dealerships. In this high-energy episode, he dives into the real-world strategies behind launching a massive new GM parts warehouse, scaling mobile service across brands, and why empowering frontline techs is the dealership's secret weapon.Joe shares gritty lessons from running fast-moving fixed ops departments—from how he builds business cases for every investment, to the “adapt or die” mentality that's driving innovation at American Motors. With insights on intercompany wholesale, parts sourcing headaches, and memorable moments of customer service (yes, private planes are involved), this episode is packed with candid advice for parts managers and dealership leaders ready to fix the foundation and run lean.Tune in for warehouse launch details, mobile service wins and fails, and Joe Castelino's take on what parts managers must do to remain growth-focused and competitive in today's changing market.--------------------------------------------TakeawaysBuild a strong business case for every investment—track ROI, set clear payoff timelines, and always know what keeps you “in the plus column.”Empower frontline techs and parts managers—let them innovate and weigh in on service delivery for continual improvement.Adapt or die—embrace change, centralize operations where possible, and use data to stay ahead in a fast-moving market.Chapters00:00 Talking about vintage brand clothing05:58 Exploring the GM Powertrain program09:07 Expanding warehouse operations11:53 Centralizing wholesale and mobile services14:16 Offering quick car services18:04 Team bonding and mentorship moments21:55 The rise of convenience services26:01 Streamlining parts procurement process28:17 Buying stores and learning to fly31:56 Attending an exciting trade show35:27 Evaluating potential companies38:33 Vendor relationships and conversations41:25 Discussing product trial periods45:15 Changes in management's role46:23 Innovative parts management strategyKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comJoe CastelinoLinkedIn: https://www.linkedin.com/in/joecastelino

Today, Kaylee Felio welcomes Chuck Hartle, for a gritty and motivating deep-dive into Parts Reconciliation—one of the most critical (and, let's be real, stressful!) tasks facing dealership parts managers.From month-end headaches to real-world tales of missing inventory and reconciliation “gotchas,” Chuck Hartle explains how to fix the foundation, turn inventory faster, and give parts managers back control of their numbers. Hear actionable guidance, common pitfalls, and the team's most powerful tools for reconciling inventory every month, with plenty of energy and collaborative expertise.Whether you're proactively dialing in your department or face a surprise shortfall, this episode is your co-pilot to smarter processes, fewer emergencies, and inventory that's never a guessing game.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Arlene Clements, Vice President of Business Development at Dominion DMS, joins Kaylee Felio for a gritty, optimistic conversation on dealership inventory management and data integration. Dominion's Vue DMS was built from the ground up as an open, modern platform—meaning dealerships can actually select their tech stack and integrate best-in-class tools like PartsEdge without the headache.Arlene breaks down the challenges dealerships face with parts inventory, the urgent need to turn inventory faster, and why bi-directional, real-time integrations are the new foundation for efficient operations. Kaylee shares the day-to-day struggles of parts managers and how this integration finally fixes the disconnect that's plagued dealerships for years.We dive into how automated inventory management is revolutionizing parts departments, freeing up capital, reducing obsolescence, and powering customer satisfaction. Plus, get a peek behind the curtain at how PartsEdge is leveraging AI for smarter parts stocking every month.--------------------------------------------TakeawaysOpen, real-time integrations empower dealerships to choose best-in-class tools and optimize operations.Automated inventory management reduces manual entry, obsolescence, and frees up cash for growth.AI-powered analysis helps parts managers stock smarter and adapt to market changes without the guesswork.Chapters00:00 Challenges with DMS integration06:17 Discussing tech integration challenges08:31 Optimizing dealer inventory10:32 Managing inventory and ordering parts15:49 Building a stable DMS launch18:28 Training AI for inventory analysisKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comArlene ClementsLinkedIn: https://www.linkedin.com/in/arlene-clements-9005543

In this month's live replay, Chuck Hartle and Blake Featherly dig deep into the nuts and bolts of inventory sources, DMS best practices, and why source structuring isn't just a technical detail—it's your key to better control, profitability, and stress-free reporting. Join PartsEdge's original founder as he shares 30+ years of real-world expertise, breaking down source myths, and giving you a practical blueprint to turn inventory headaches into data-driven wins.Whether you're new to the concept or looking to revamp your existing structure, Chuck's approach demystifies commodity-based sources—from milk vs. canned asparagus (yes, really!) to actionable insights for parts managers who want to spend less time fixing messes and more time driving ROI.Learn how to set up your DMS to work for you, segment parts smarter, and create a solid foundation for leaner inventory, cleaner books, and happier customers.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

This week, Kaylee sits down with Mark Michalski, seasoned NADA Academy instructor and dealership veteran, for a no-nonsense conversation about what it really takes to thrive in today's parts departments.Mark Michalski shares eye-opening stories from decades on the ground in dealerships across the country—digging into the challenges, opportunities, and big changes happening in auto parts management. From the realities of walking into a new department with inherited processes, to actionable advice on fill rates, training, and the future of dealership ops, you'll walk away with real-world strategies you can use now.Whether you're a seasoned parts manager or just stepping into the role, this episode delivers hard-earned wisdom—plus a look ahead at technology, AI, and why parts departments deserve a seat at the table. Don't miss Mark Michalski's take on empowering employees, modernizing inventory practices, and building a network of support that drives dealership success.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Today, Resident parts expert and founder of PartsEdge, Chuck Hartle, dives deep into one of the most crucial—and often overlooked—elements of dealership parts management: pricing strategy for customer pay repair orders. Chuck Hartle shares actionable steps for evaluating, investigating, implementing, and reviewing your pricing approach, revealing how matrix pricing, menu maintenance items, and manufacturer adjustments can make or break your gross profits. Real world stories, straightforward exercises, and a dash of parts department humor make this a must-listen for anyone looking to power up their parts operation. Discover why your pricing shouldn't be “set in stone,” how to spot hidden profit leaks, and what automotive dealerships can learn from big retail marketing. Whether you're a parts manager, fixed ops leader, or dealership principal, you'll come away with clear steps to unlock better ROI, customer satisfaction, and department health.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In this episode, Kaylee Felio sits down with William Demaree, FixedOps Director at Tom Wood Auto Group, to dive into dealership innovation, process accountability, and real-world applications of AI, robotics, and technician development. Bill shares actionable strategies for scaling operations across 30 locations, building a culture of accountability, and leveraging technology to deliver better customer experiences and empower employees.From developing role-specific handbooks and launching tech training programs to pioneering AI-driven customer communications and video inspection platforms, Bill's insights are a must-hear for dealership leaders and anyone wanting to drive results in fixed ops.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In this episode, host Kaylee Felio reconnects with Austin Conroy, also known across social media as “Dealer Plate Guy.” Over the past two years, Austin Conroy has skyrocketed from fixed ops director at Rohrman Automotive Group to also an industry influencer with hundreds of thousands of followers across Instagram, TikTok, and YouTube.Kaylee and Austin dive into the journey behind his viral dealership sketches, how he balances creativity and accuracy to keep both the automotive pros and customers laughing— and learning——and why authenticity is still the golden rule of building an engaged community. The conversation spotlights how Austin Conroy's brand of comedy helps bridge connections, boost recruiting, and even drive industrychange.You'll also hear stories that go beyond the showroom: wrangling viral fame at the grocery store, lessons in time management, how beekeeping and dealership life unexpectedly intertwine, and the importance of embracing new platforms and opportunities (including landing brand deals and inspiring others to jump into content).If you're in the dealership world (or ever thought about picking up your phone to record a skit), this candid convo will ignite your creativity—and give you permission to laugh at the quirks we all know and love.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Sarah Ciociola shares her journey from agency novice to auto industry leader, how search is shifting from sales-focused to discovery-based, and why building trust through relevant, educational content is now the key to winning quality customers. The conversation also covers advanced strategies like profile-based marketing, the surprising value of call ads for fixed ops, and why automation and AI are the force multipliers dealers can't ignore.Whether you're in fixed ops, sales leadership, or dealership marketing, this episode is packed with actionable takeaways for elevating your store's digital game and seizing success as search and customer journeys keep evolving.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

On this episode, Kaylee Felio sits down with industry expert Chuck Hartle to break down the nitty-gritty of parts pricing, inventory sources, and the real value of creative problem-solving at the dealership. From the pitfalls of averaging pricing strategies to why a granular approach to source setup empowers flexibility and innovation, this conversation covers actionable best practices that help parts managers turn inventory faster and unlock growth. Hear real-world stories and insights about bonus structures, collaboration between departments, and the transformative power of dealer communication. If you want to elevate your parts department, this episode is a must-listen!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

From Greeter to Multi-Store Service Director: Felicia Barr's candid conversation with Kaylee Felio is a masterclass in how to grow a thriving career and resilient team in automotive fixed ops—from humble beginnings on the service lane to overseeing three stores and a commercial building. Hear how Felicia navigates dealership culture, time management, and community impact, and why creating your own pipeline of talent is the future of our industry. If you're looking for inspiration on staying teachable, building genuine relationships, and fostering growth opportunities in your dealership (and beyond), this episode is packed with actionable insights.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In this episode, Kaylee Felio sits down with Gretchen Seidel of NADA for an energetic, insightful conversation covering everything from personal passion for cars, overcoming industry challenges, building meaningful connections, to the mechanics of successful networking.Kaylee and Gretchen discuss the importance of owning your story, women's leadership, leveraging your circle, and why fixed ops is finally taking center stage in dealerships. Discover how to elevate your career, boost your confidence, and empower the next generation—plus, get an inside look at the Women Driving Vehicle Retail Event at NADA.You'll also get fun stories about classic cars, organizing obsessions, and using Lego builds to encourage the next wave of automotive techs.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In this episode, Kaylee Felio is joined by seasoned Fixed Ops leader Kyle Morisette, who shares his 20+ year journey through the dealership world and his transition into tech leadership at Tech Wall. Kyle opens up about his passion for building customer relationships, driving genuine results for service and parts departments, and how stepping onto the "vendor side" is more about partnership than sales.Kyle reveals why customized technology, created by fixed ops professionals for fixed ops professionals, is changing the game in dealership operations—from scheduling to seamless integration across parts, service, mobile operations, and even payments. If you want the inside scoop on how process-driven innovation, empathy, and real-world dealership experience come together to solve everyday dealership problems, this is the episode for you.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

On this episode, Kaylee Felio sits down with Brian Fox, Director of Parts Operations at Barnes Crossing Auto Group a 16-location powerhouse serving the South. Brian Fox gets candid about his unique journey into automotive, from missionary work in Croatia to entering the car business through marriage (literally). Together, they break down the realities of dealership life, the hidden opportunities in fixed ops, and why process and empowering people—matter way more than job titles. Whether you're a parts manager, aspiring director, or enthusiast for automotive innovation, this episode is packed with practical playbooks and a few hearty laughs.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Today, Kaylee Felio sits down with DMS and inventory management expert Chuck Hartle to bust the top myths surrounding DMS setups, parts sources, pricing strategies, and obsolescence in today's dealership environment. Chuck Hartle draws on real-world dealership experience and PartsEdge's hands-on work with dealers, uncovering smarter ways to use technology to turn inventory faster, optimize pricing, and crush those old habits holding managers back. Whether you're wrestling with DMS migrations, struggling to trust your stock orders, or tired of ever-growing obsolete inventory, this episode is packed with gritty wisdom, practical examples, and actionable advice for parts pros.You'll learn why “more sources” isn't just an option—it's essential; how a smarter source setup gives you control over pricing and replenishment; and how to avoid the costly traps that drain department profits. No sugarcoating, just hard-earned lessons and real solutions, delivered with Kaylee Felio's energy and Chuck Hartle's battle-tested know-how.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

When dealer principal Joe Shaker of Shaker Auto Group started digging into customer feedback, he uncovered a hard truth: even loyal, satisfied customers still felt uncertainty about what was happening behind the service doors. That insight sparked the creation of TruVideo, now one of the most widely used communication platforms in automotive.In this episode, Joe walks through the journey — the early “aha” moments, the data that changed everything, the role of AI, and how video has redefined transparency in the modern dealership. He and Kaylee break down why doubt persists, how clear communication transforms revenue and retention, and what dealers can do right now to close trust gaps and elevate the customer experience.If you're ready to build real transparency, automate stronger processes, and modernize how your parts and service teams communicate, this episode is your roadmap.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Are you a Seasoned Optimizer, Overloaded Operator, Turnaround Artist, or Parts Protégé? In this episode, Kaylee Felio breaks down the brand-new Parts Manager Profile Quiz from PartsEdge—a game-changing tool designed to help parts managers and dealership leaders unlock greater performance, clarity, and team connection.With over 60 responses already, this quiz isn't just about having some holiday fun (though it's perfect timing), but about digging deep into how you really lead your inventory—your natural strengths, those sneaky friction points, and what opportunities might be within reach if you get the right support.Kaylee Felio walks you through the four distinct parts manager types, real stories from the case study report, and how the results can spark powerful conversations and growth whether you're in the hot seat or leading the team. Stay until the end for actionable tips and a nudge to take the quiz yourself!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In today's conversation, Kaylee Felio welcomes her longtime automotive industry friend Ansley Williams to explore the realities of launching a consulting business in the fixed ops space. From overcoming skepticism to building technology solutions for dealership service departments, Ansley shares the lessons learned from navigating her unique path in automotive—and why embracing authenticity (and a little “sprinkles and glitter” energy) is crucial for long-term success.Hear how a career spent “in the trenches” led Ansley to develop actionable tools for dealerships, and why transparency, grit, and data-driven insights matter in a sector often resistant to outside help. Plus: reflections on raising strong daughters, surviving mom-life chaos, and what it really means to challenge the status quo in a male-dominated field.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In this episode, Kaylee Felio chats with MK Valley—CEO and cofounder of SparkServ—about the urgent need for innovation in fixed ops. Together, they unpack why dealerships lag behind other industries in customer experience, and how outdated reliance on phone calls and siloed data stifles growth, profits, and customer loyalty.MK Valley draws from her deep roots in tech and in automotive, recounting her mission to bridge gaps between service, parts, and technology. She shares her journey launching SparkServ—a one-stop solution that proactively connects with customers, improves team efficiency, and empowers dealerships to win back market share.From self-serve scheduling to AI-driven inventory management, Kaylee Felio and MK Valley reveal practical steps any dealership can take to move beyond bandaid fixes and build a resilient, growth-focused fixed ops department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

A special FixedOps Roundtable episode, Kaylee Felio and Ted Ings sit down in Dallas, Texas at Snell Motor Company's Jaguar Land Rover dealership with parts managers Shawn Cauthen, Romeo Chariez, and Zach Carter. The team shares practical wisdom on leveraging technology to streamline dealership parts operations, highlighting how PartsEdge optimizes workflows, reduces inventory headaches, and empowers managers to focus on people and growth. Discover firsthand how effective data solutions can transform a typical day in dealership parts management, yielding greater efficiency, profitability, and stronger teams.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In this value-packed conversation, host Kaylee Felio sits down with industry expert Chuck Hartle to crack open some of the most overlooked costs of running a dealership parts department. From the hidden impact of idle inventory to the real-world strategies for beating manufacturer compliance traps, Chuck shares proven methods for turning your parts department into a lean, profit-driving machine.If you're a parts manager, fixed ops director, or dealer principal eager to fix your inventory foundation, you'll walk away with actionable tips to minimize obsolescence, dial in your productive inventory, and get everyone—from staff to body shop managers—rowing in the same direction.Kaylee and Chuck use real calculations, candid examples, and a bit of gritty optimism to show how small adjustments in turns, holding costs, and compliance can result in BIG savings, improved customer satisfaction, and higher dealership profitability.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In this special PartsEdge Podcast crossover episode with the FixedOps Roundtable, Kaylee dives deep into why parts managers deserve a bigger spotlight, how dealership leadership can foster real change, and what's next for the evolution of fixed operations.Learn firsthand how PartsEdge continues to support both seasoned and brand-new parts managers—providing education, empowerment, and the right tools to help dealerships get the most out of their inventory. Kaylee and Ted also reflect on partnership stories (including Snell's), challenges faced by parts departments, and the importance of having parts leaders join the conversation at every level.Whether you're a fixed ops veteran or just starting out, this episode is packed with actionable insights on how to run smarter, build culture, and drive dealership success through the parts department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In this episode, Kaylee Felio welcomes John Traver of Traver Connect to discuss what “broken” looks like in automotive fixed ops—and more importantly, how leaders and teams can drive sustainable change. John shares frameworks from sports icons, legendary business thinkers like Peter Drucker, and dealership trailblazers such as Ed Roberts to highlight the power of questioning, mission clarity, and process improvement.Tune in for real-world strategies to strengthen your parts and service department—whether it's redefining your mission, zeroing in on your “primary customer,” or getting honest about what's not working. As John puts it, “When you get your mission right, you have an unfair advantage.”This episode is packed with actionable insights for parts managers, service leaders, and anyone passionate about moving the dealership world forward.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

In today's episode, Kaylee Felio is joined by auto industry leaders Joel Gray and Sheila Pogue for a deep dive into what it takes to build, scale, and energize one of the nation's most successful wholesale parts operations. Joel shares the story behind managing $9.3M in Ford parts inventory across three locations and a dynamic team of nearly 100 employees. Discover how integrity, creative marketing, and empowering your people can transform a parts department from the inside out.From battling manufacturer pushback and rethinking inventory management to leveraging digital marketing and creating a culture that employees love, Joel unpacks the leadership lessons and operational strategies that set his dealership apart. Sheila jumps in on what it takes to build meaningful digital presence for wholesale and spotlights how human connection – inside and outside your operation – drives business forward.If you want to reimagine your department, empower your team, and tap into new growth, this episode is packed with actionable insights, laughter, and some four-legged support along the way.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Kaylee Felio sits down with Steve Fishel, Parts Manager at Titus-Will Toyota in Tacoma, WA, for a deep-dive into the evolving world of dealership parts departments. With nearly four decades in the business—most of it with the Toyota brand—Steve shares his journey from his early days after the Air Force to leading inventory parts operations through massive industry and technology shifts.In this episode, Steve discusses the importance of adapting to change, embracing new inventory management tools, and building trust in both technology and your team. He explains the transformative impact of expanding from a handful of inventory “sources” to a data-driven, multi-source approach—saving time, money, and stress, while dramatically improving efficiency, stock order review, and returns.Steve also opens up about the realities of department culture, why collaboration with service and sales teams is vital, and how embracing outside expertise (like PartsEdge) brought fresh energy and measurable results to his operation.Whether you're a seasoned parts manager or new to dealership operations, Steve's story offers actionable insights on thriving amidst change and unlocking the full potential of your parts department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Kaylee Felio, the dynamic and relatable host known as "the parts girl," steps out from behind her usual interview format for a heartfelt solo episode. In this candid conversation, Kaylee shares her personal journey of balancing motherhood, sales leadership at PartsEdge, and life's messy realities—yes, even poopy diapers in between Zoom calls! She dives into the unique pressures of running sales and marketing for a growing business, the “imperfect balance” of work and life, and what it truly means to operate with an owner's mindset—even if you don't own the company.Kaylee also recounts memorable client stories and unexpected wins, like landing a referral-driven client from a webinar she thought had flopped due to a time zone error. This episode is a must-listen for anyone leading from the trenches in fixed ops, juggling the demands of family and career, or craving a little honest encouragement on their own journey.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Today, Kaylee Felio interviews Sheila Pogue, who shares her journey from working in restaurants to becoming a parts manager and eventually transitioning to a vendor role at Dealer OMG. Together, they take on one of the industry's big conversations: why fixed ops is treated like the “redheaded stepchild” of dealerships, and how better marketing, internal buy-in, and creative partnerships can help change that. Sheila draws on her deep boots-on-the-ground experience to share practical strategies for getting buy-in from decision-makers, why being vendor-savvy pays off, and the overlooked potential of accessories and wholesale parts.If you're looking for real talk and actionable ideas to empower your parts team—and maybe a laugh or two about dealership life—this episode delivers. Whether you're on the counter, in the GM's chair, or working to support the automotive world, Kaylee and Sheila's conversation will remind you why the parts department is really the flywheel that keeps the dealership engine running.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Kaylee Felio sits down with Christian Lafferty and Cliff Honeycutt from the Chris Collins Group—industry thought leaders, coaches, and co-hosts of the Parts Hold Podcast. Kaylee, Christian, and Cliff dive deep into the evolving dynamics of dealership fixed operations, uncovering what makes parts managers uniquely equipped for leadership, how to break down dealership silos, and why embracing new sales channels like Amazon is a must for forward-thinking auto dealerships.Along the way, they draw thought-provoking parallels between parenting and leadership, highlight the power of exceptional customer experiences, and unpack the shifting dynamics of fixed operations. Blending industry insights with personal stories, offering a well-rounded look at today's automotive world and the exciting opportunities ahead.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Jim Oliveri, Parts Director at West Herr Auto Group. With 31 years at the 75-year-old company, he promotes empowerment, operational excellence, and profitability through logistics, people, and metrics. Jim mentors leaders, drives performance via structure and wholesale strategies, and prioritizes local ownership and customer satisfaction. He balances financial success with employee well-being, cherishing their career growth.Jim Oliveri discusses his automotive industry experience, focusing on parts operations, dealership challenges, customer service, inventory management, and fixed operations opportunities. He offers advice for new leaders, emphasizing collaboration and learning. The conversation ends with insights into the evolving automotive industry.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Brian "Mac" McIntosh joined an established group and recognized a desire for change alongside comfort in the familiar. He understands that change can be unsettling but values supportive colleagues in easing transitions, encouraging growth despite discomfort.Together, Kaylee and Mac explore why dealership parts operations often resist change and how bringing in solutions like PartsEdge helped Mac's team regain clarity, reduce obsolescence, and shift from survival mode to growth-focused leadership. You'll hear straight from Mac about the challenge of tracking inventory health, the value of dynamic problem-solving (versus cookie-cutter consulting), and how empowering your parts team can truly move the needle for the whole dealership.If you've ever wondered what it's really like behind the parts counter—or you're looking for fresh strategies to lead your department through industry shifts—this is an episode you don't want to miss. Let's dive in!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

With over 30 years of experience in the automotive parts industry, Mike Kraft is a seasoned Parts Manager at Suburban Chevrolet in Minneapolis. He recounts his journey from manual parts management to overseeing a thriving department that boasts over 100 employees and more than $90 million in annual sales.In today's episode, Mike shares the evolution of his dealership's parts operations, how technology has transformed his daily workflow, and the pivotal role PartsEdge plays as an “assistant manager” in the background. Together, they dig into lessons from decades in the business, the impact of automation and expert support, and creative strategies for managing a fast-growing parts department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Mitch Brady partnered with PartsEdge to refine his company's parts inventory. He uncovered and resolved issues with broad phase-in/phase-out criteria by customizing categorization for each part. This optimized stock, improved team clarity, and fine-tuned parts management.Together, Kaylee and Mitch dive into how using PartsEdge not only enhanced inventory efficiency at Ressler Toyota but also uncovered hidden challenges and gave Mitch the tools to be creative with inventory management. Hear about actionable strategies for reducing obsolescence, tailoring phase-in and phase-out criteria, and leveraging data to make smarter decisions—all while maintaining a perfectly balanced inventory.If you're a parts manager looking for practical insights and real-world success stories, you won't want to miss Mitch's honest take on the impact of PartsEdge and the value of having a true partner in your corner. Let's get into it!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Courtney Paschal is the Client Success Manager at Ellison Automotive Strategies and a seasoned automotive professional who began her career at Street Toyota in 2013. A passionate leader in both the automotive industry and her Amarillo community, Courtney is a Top 40 Under 40 honoree in Automotive News and actively serves with No Boundaries International. She's also a proud dog mom to Cash, Tipper, and Penny.Brad Paschal is the Market President at Dynatron Software and President of Brad Paschal Consulting. Starting his career in sales at Street Volkswagen, he worked his way up to e-Commerce Director before moving into consulting. Brad has spent the last 8+ years solving complex challenges across both variable ops/sales and fixed ops sides of the automotive business.In today's episode, they discuss the challenges and rewards of sharing both a home and career in auto retail, the importance of charity and giving back, and the unique dynamics of running dealership ops with a partner. Listeners get an inside look at vendor management best practices, the vital role of service and parts departments, and why gratitude and perspective matter for long-term success.-------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit

Chuck Hartle is the President and co-founder of PartsEdge, with over 42 years of experience in the automotive industry. Starting as a parts delivery driver, he rose to Fixed Operations Director and has since led over 300 seminars, including workshops for the National Auto Dealers Association. Chuck's deep industry knowledge helps PartsEdge tackle key dealership challenges. Outside of work, he's a dedicated family man, marathon runner, and loyal Seattle Seahawks fan.Chuck breaks down the real challenges dealerships face with source management, why most DMS vendors fall short in education and default settings, and how properly leveraging sources can drive smarter parts inventory control, more accurate accounting, and easier pricing strategies.Kaylee and Chuck also unpack the origin story of PartsEdge—why the platform was built, what it aims to fix, and how it takes the heavy lifting and guesswork out of inventory management.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit