Podcasts about family dentistry

Little Timmy forgoes his career in Family Dentistry to work on his 4th grade film project—in collaboration with a Movie Mongol!

Snow Family Dentistry - (480-982-7289) is your one-stop shop for all your dental needs! This clinic has a team of experienced professionals waiting to help you achieve a healthy and beautiful smile. Book your appointment at: https://www.snowfamilydentistry.com/ Snow Family Dentistry City: Mesa Address: 4420 E Baseline Rd Website: https://snowfamilydentistry.com/ Phone: +1-480-982-7289

Host Jeremy C. Park talks with Drs. Kevin and Taylor Reed, who discuss the importance of oral health and highlight the third-generation, family-owned practice that is celebrating 75 years of serving the Mid-South community. The dental practice is run by the father-son duo with offices in Millington and Covington, Tennessee.During the interview, Kevin shares some of the history going back 75 years with his father, and then how he entered the business and now is working with his son, Taylor. They talk about their whole patient approach of "treating people, not just teeth" and why oral health plays such an important role in overall health and wellness, and preventing diseases. They discuss their dental services, which include preventative, restorative, cosmetic, periodontal care, TMJ disorder, and more. Kevin talks about the importance of their training and participation with the Pankey Institute, which is a renowned institution at the forefront of dental education and professional development, and why that training allows them to better serve and help the local community. They then highlight the importance of community engagement and giving back, discussing their support of Church Health, current efforts with Donated Dental Services (DDS) and how they provide free dental care to qualified patients in the community.They wrap up with information and an invitation to their 75th anniversary celebration and community open house on Thursday, May 2 at their Millington Office and where you can watch a short documentary film honoring the family's legacy and the team's 75 years of service.Visit www.reedfamilydentistry.com to learn more.

04-20-24 Girl Talk with Chesterfield Family Dentistry, and American Family Insurance by

Step into the heartwarming world of Family Smiles, where dentistry isn't just a profession but a cherished family legacy. In this enlightening episode, join Dr. James Swanson, a seasoned (and now retired) dentist, alongside his daughter, Dr. Jamie Johnson as they unravel the story behind their esteemed dental practice. For five decades, Dr. James Swanson has been a trusted pillar of his local community, diligently serving as a dentist and earning the respect and gratitude of generations of patients. Then, a pivotal moment came when his daughter, Dr. Jamie Johnson, following in her father's footsteps, decided to join him in his noble pursuit. Together, they embarked on a transformative journey, combining Dr. Swanson's wealth of experience with Dr. Jamie's fresh perspectives and innovative ideas to create the beloved dental practice known as Family Smiles. Their partnership not only represents a beautiful fusion of tradition and innovation but also symbolizes the enduring bond between a father and daughter united by a shared commitment to care and compassion. Through engaging anecdotes and insightful conversations, Dr. Swanson and his daughter delve into the unique dynamics of running a family-owned dental practice. From the challenges they've overcome to the triumphs they've celebrated. Join us as we celebrate the enduring legacy of Family Smiles, the move for Dr. Jim into retirement, not to mention dental tips for our aging mouths and teeth! You can find more information about Family Smiles dentistry at familysmilescompany.com Thanks for listening!

In this episode, Rob sits down with Daniela Markovski, RDH - Operations Manager from Gentle Family Dentistry of South Lyon. Listen in and discover what sets their dental practice apart, emphasizing comfortable, confident, and convenient care. Learn about their commitment to addressing unique dental needs through a comprehensive range of treatment options in a welcoming atmosphere. Daniela shares insights on how they stand out in the South Lyon area for providing superior dental care.   Show Links Learn more about the Brighton Chamber by visiting our website. Website: https://www.brightoncoc.org/   Guest Links We specialize in improving smiles. You can learn more about our smile-enhancing services from our links below: Ph: (248) 486-1730 Website: https://www.gentledentistsouthlyon.com/ Facebook: https://www.facebook.com/Gfdofsouthlyon/ Instagram: https://www.instagram.com/Gentlefamilydentistrysouthlyon?fbclid=IwAR16KbdzW8mMiRA-stTWZM2BRKcxSczxO2Zd3TuDFHKk2SqzMFECZROJPj0

This week Russell interviews Dr. Nolan Andrews.  Nolan owns Main Street Implant and Family Dentistry in El Dorado, KS right outside of Wichita.  He talks about his initial dreams of moving down from Nebraska and starting up a DSO, but that quickly fell apart as he realized that he just wanted to own one office.  He worked with Mr. Dan Giroux for negotating his contract to buy his current office.   Russ met Nolan last year at Pathways and both share a love of technology.  Nolan shares how he's implemented August D'Oliveria's course from Pathway into his office for his All on X cases.  While August doesn't teach that specific course anymore, you can find out more about his course at the MOD institute which are fantastic as well.  Finally we talk about the fun of owning a dental office and how Nolan trying to shoo away a meth head lead to him discovering embezzlement in his office.

All of us love learning about how different people execute growth strategies differently – and this is one that is sure to perk up your ears. Dr. Will Harvey of Harvey Family Dentistry has been a long-time client of ours and actually started working with us after a hurricane. Not recommended… Tune in to learn about the business he has built and what has made his journey so great.

Dr. Bobbi Stanley is a superstar dentist but she always puts family first, and she always makes it work. She shares her story of opening up her first dental practice, being a mom, achieving balance, structuring her practice to achieve her dreams, traveling the world, mentoring young female dentists, all while constantly learning new dental techniques. Do not miss this episode! Connect with Dr. Stanley on instagram: @thesmilediva and email her at drbobbi@stanleysmiles.com Follow Frank & NuArt on Instagram: @frankatnuartdental & @lifeatnuartdental Subscribe today and tell a friend :)

On this episode of "How We Did It", your host Alex Dagostino is joined by Dr. Ric Crowder of Crowder Family Dentistry. Dr. Crowder shares his journey in dentistry, being an untraditional third generation dentist. He started dental school at 28 years old before opening his own practice in 2006. Dr. Crowder cites being a small town dentist in a large metropolitan area as what differentiates his practice from others and makes his practice an eAssist Top Practice. To learn more about eAssist Dental Solutions, please visit dentalbilling.com.

North Atlanta Center for Cosmetic & Implant Dentistry (770-932-1115) welcomes children and teenagers who need regular dental checkups or cosmetic procedures to enhance their smile and improve oral health. Visit https://buforddentist.com to get started! North Atlanta Center for Cosmetic & Implant Dentistry 1900 Morningside Dr NE #201, Buford, Georgia 30518, United States Website https://buforddentist.com/ Phone +1-770-932-1115 Email office@drashleycurington.com

Did you know that around 25% of American adults aged 45-64 are suffering from untreated tooth decay or cavities? Visit North Atlanta Center for Cosmetic & Implant Dentistry (770 932-1115) in Buford to get the care you need! Request an appointment by visiting https://buforddentist.com North Atlanta Center for Cosmetic & Implant Dentistry 1900 Morningside Dr NE #201, Buford, Georgia 30518, United States Website https://buforddentist.com/ Phone +1-770-932-1115 Email office@drashleycurington.com

Carolina Family Dentistry offers a state-of-the-art Kois Deprogrammer for bite alignment issues. Carolina Family Dentistry 8720 N Park Blvd Suite B, North Charleston, SC 29406, United States Website https://www.carolinasmiling.com/ Phone +1-843-553-0911 Email rbanik@comcast.net

Find out how Moore Family Dentistry offers different dental technology services. Moore Family Dentistry 501 Health Park Dr #110, Garner, NC 27529, United States Website https://mooresmilestoday.com/ Email prc.pressagency@gmail.com

In this episode of The Better Dental Life Podcast, Aaron D Tinkle Owner of Belmont Family Dentistry, joins Mark to discuss why staff retention is such a difficult part of running a dental practice, and how to make sure you don't fall victim to copious amounts of burnout.

Today I am at the Wiregrass Dental Symposium in Dothan Alabama. Yes it's south and I really enjoy it, from famous hospitality and accent, to how spacious dental practices are since the land is not an issue! In this interview I sat down with Haley, who started out as a dental assistant and has seen not only the growth of the practice but also her own personal growth and now she is a treatment coordinator. We go over the history, what makes their practice unique, how Haley says ”We implemented” and “We have grown..” instead of ”Doctors have grown the practice…” and how amazing that is. We touch on why the treatment presentation is not selling and why Haley really enjoys it. This is a warming and down to earth conversation about life and values, what is important in life and how doctors can see what Dr. Markham has built such an amazing team.   

This Episode is Sponsored by: Dandy | The Fully Digital, US-based Dental Lab‍For a completely FREE 3Shape Trios 3 scanner & $250 in lab credit click here: https://www.meetdandy.com/affiliate/tdm !‍‍Guest: Timothy DoolinPractice Name: Angel Fire Family DentistryCheck out Tim's Media:‍Website: http://www.angelfirefamilydentistry.com/Linkedin: https://www.linkedin.com/in/dr-tim-doolin?trk=pulse-article_social-details_comment_actor-image&original_referer=https%3A%2F%2Fwww.google.com%2FEmail: angelfiredental@gmail.com‍‍Other Mentions and Links:CostcoDr. HangWells FargoDDS MatchExcelOzone WaterSoftdentEaglesoftInvisalign‍‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍‍My Key Takeaways:Location is a big consideration in purchasing a practice! If hobbies such as surfing or skiing are important to you, keep this in mind.Demographic research is a big part of who you'll be serving, and honing in on the type of patients you want!Always keep an eye on the finances of the practice and bank records. Sometimes cash flow can feel good, but doesn't actually match up!If you're entering a practice as a new grad, don't try to change everything right away. You'll need to build trust with team members along the way.Your dental assistant is the real marketer of the practice! They handle a lot of patient communication and helping them feel at home.‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.This Episode is Sponsored by: Dandy | The Fully Digital, US-based Dental Lab‍For a completely FREE 3Shape Trios 3 scanner & $250 in lab credit click here: https://www.meetdandy.com/affiliate/tdm !‍Thank you for supporting the podcast by checking out our sponsors!‍Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: Tim, how's it going? Tim: It's going well. How are you doing? I'm doing Michael: pretty good, man. Thanks for asking. If you can break it down for us, tell us a little bit about your past, your present, how'd you get to where Tim: you are today? Yeah, so, I grew up in Southern California Newport Beach.I went to school out in Chicago and I spent 10 years. Out there for first undergrad, masters, then dental school. And the day I graduated, I decided I wanted to own a practice and I had already prepared for the last took me about three years. So the day I graduated, I purchased my practice. I think I graduated May 20, 26th, and June 1st was my first day.And then the bank required that I did two month transition, and so the other dentist stayed on as an associate for two months, and we went from there. Basically I, I decided, I di I had decided while I was assisting another dentist during my master's program, that I wanted to own a practice. Mm-hmm.And that I probably wouldn't be the best dentist to work as an associate. just cuz I don't like following the rules, I like doing my own thing. I don't like listening to other people. So I wanted to do it my own way. And so I uh, I talked with him about owning his practice. He was basically my mentor throughout my master's and then through dental school.I worked for him as an assistant for six years, and uh, I prepared a business plan my second year. I had contacted the bank by my third year and figured out exactly what loan I qualified for and how I would qualify. So there's only one bank that will provide a. To a new grad. Mm-hmm. And they only provide, I think it was 375,000, so not nearly enough to purchase practice.So I needed to find a dentist that was willing to sell or finance half of it, at least for, I think I needed one year. Mm-hmm. Before I could get the bank to give me the rest. And so I started looking at Dennis in certain demographics. So I figured out what demographics actually. The patients that would spend the most and care the most about their teeth.And so I, I broke down everything based on demographics and figured out, okay, here's the neighborhoods where I want to be around the nation. Here's everything I fit that. There was some website that I could type it all into and, and, Breakdown demographics into exactly what neighborhoods and zip codes.So then I uh, figured out with my wife what our lifestyle should look like. And I, my big thing was I needed to be a half hour from skiing or a half hour from surfing. Yeah. Her big thing was she wanted mild weather and, and then we also both wanted to be a little bit more rural and away from a city. But ideally we wanted to be within an hour of a Costco, and that was how we started figuring everything out.And so I figured out all these different locations. I, I found a, company that would help me find the practice and broker the practice for. And then we ended up getting it down to three practices and one didn't quite fit everything. Mm-hmm. And that was this one. Uh, It wasn't that close to a Costco.So we are two hours from the nearest Costco or big box store. Really? Anything at all. Uh, Wow. So we are an hour from the nearest town of, I think it's only 30,000, and then it's two hours to the nearest city. And that's Santa Fe. And then it's three hours to Colorado Springs and three hours to Albuquerque.And so we ended up settling down in Angel Fire. It's a, a ski resort, a golf resort, and that's about it. Michael: Okay, man. So those were outta the three practices. And so what happened then after that, you decided to purchase it? Yeah. Yeah. Tim: So we came and visited this practice and the practice itself. Pretty incredible.Um, My view out every window is mountains and so my patient's view is 360 mountain views. It's just incredible. Or 180, I guess behind them is me. But yeah, we've got these crazy windows that just look out into the mountains and it was really hard to say no. And the practice was doing okay, but I could tell it was underperforming cuz the dentist just, his heart really wasn't.And so I thought, you know, if I really try here, what would it look like and how could the numbers look? And I found after the first year, I had increased everything about 20 to 30%. And that was my first year outta a dental school. I was able to do that. Fortunately, most patients didn't think I was a new grad.And I didn't really make it known to anyone. I don't think anyone still knows. So it was, and the way that they introduced me was that I was an experienced dentist who graduated top of his class and was ready to take on taking care of everyone. Then I created a, a really good relationship with uh, some of the local doctors. One doctor in specific who owns a medical clinic down the road. And we started building a, a relationship based on whole body care. And so the practice turned from being a drill and fill practice to now we are comprehensive care of what's going on, how can we help you for the future, and what can I do to make sure.We're really taking care of you. and not only are you seeing me, but we're making sure that you're seeing a, whatever practitioner you need to be seeing to get the proper care. Michael: Okay, man. And that's what you're doing right now Tim: as of today? Yes. Yeah. So that's what I currently do. And because of that, I, I mean, I'm pretty rural, the nearest specialist is two hours, so I do every specialty, uh, as well as whatever dentistry I need to do.Mm-hmm. And then we, on top of all of that, make sure that we're taking care of. Whole health. So every patient is educated on their diet, they're educated on what might be going on with their breathing, what might be going on underneath the surface, why their blood pressure is out of control what I can do from a oral perspective, or even sometimes nasal perspective, what might be causing everything here to be out of whack.Mm Michael: Gotcha man. Okay. So then how long have you been a practice owner? Tim: This is my fourth year now. Okay. Michael: Okay. So rewind a little bit real quick. You were, yeah. You grew up in Newport? Yeah. Newport be like, where? Where? Tim: In Newport. So I, I grew up, actually the smallest house on the beach in all of Newport was my house.We were, we were one house off the beach. It was a family of five and it was about 750 square feet and we were not allowed inside ever. We could sleep and that was about it cuz it was. I think when we purchased it, it was a one bedroom and my dad turned the garage into a master suite and then um, he turned, there was like a little breakfast nook area into another bedroom kind of thing.Yeah. So he, when I was 10, I got to move into the breakfast nook area. And I mean, it was a tiny house, but we didn't care at all cuz we were on the beach. Yeah. Or right off the beach. So you grew up surfing or No. Yes. Yeah, absolutely. Okay. Michael: Yeah. Cause you're like, we gotta surf or ski, and I was like, okay.Tim: Yeah, absolutely. So there was many days in high school where it was I would go surfing in the morning and go skiing in the afternoon or vice versa. Michael: Yeah. Nice dude. Okay, so then you eventually prepared to own your own practice. When did you. When was it where you're like, I don't think I'm gonna be an associate for like in dental school.Did you figure that out or before dental school? Like when was the Tim: moment? It was probably first year of dental school. I started looking at the numbers of what an associate makes versus what my loans were gonna look like. I knew that going into dental school, having $600,000 of student debt was pretty standard at this point.Mm-hmm. My parents unfortunately weren't able to help me much with school, and I knew that it was going to be an investment for my future, and so I decided what is it going to look like to pay those loans off? And I could be an associate and make a certain. Or I could own my practice and if my practice is successful, I'll be able to pay it off way easier.And, and that's what I figured out cuz first year they kind of go through all the numbers with you. You have all those classes that are talking to you about, here's what your loans are gonna look like, here's what the average dentist makes graduating school. Here's what the average associate makes versus the average owner, and then here's what rural versus not rural makes.Mm-hmm. And so I broke all that down. I figured out where the dentist. Are that are making the most money. Um, And I figured out what I wanted to do and what I wanted all to look like, and by the end of first year, I knew exactly where I wanted to go with it. Gotcha. Michael: Okay. So then how did you know what to put in this plan?What was actually in it? What do you wish you would've put in it now, things like that. Tim: Yeah, so basically what I started with was a mission statement and a vision statement. So my mission was that I wanted to provide care that was different than the standard dentist. And I, I broke down a few different things.I didn't really think of a holistic or whole body approach to anything. It was more of I want my patients to be educated and I didn't want to be ever selling anything to a. And that was kind of the whole moral of everything that I had talked about with the banks was my practice will never be about selling.It'll never be about marketing myself. I will use patients to market, and I will make sure that when I present a treatment plan, a patient is fully educated and they're making the decision that they feel is best for themselves. Now, that in itself is a sales technique. And I had worked in sales throughout school doing different things and whatever it might have been.But I, I wanted to make sure that I was different in that way. Cause I never wanted to feel like the, the mechanic who, you know, you go in for the oil change and all of a sudden you've got all these issues. I didn't want to be that dentist too. You go in for your cleaning and all of a sudden you've got issues.Yes. That's how we find your issues is you go in for a cleaning, but it should never feel like you're trying to be sold something. I wanted to always educate and so everything was based around technology. There's so much technology for us to be able to educate a patient with, and if we show everyone.Everything that's going on in their mouth, there's no reason that we should have to sell them on something. And so that's what it was based on. So that was kind of the mission. And yeah, I broke it down all in too. I think it was. Two sentences, and then the vision statement had a few different points to it on how I was gonna become a top 10% dentist in the state of New Mexico.How I was going to make sure that I was providing nonprofit work, how I was going to integrate the, all of their care. So make sure that I was communicating with their doctor their chiropractor. P t o t, whatever they might be involved in, so that way we can come up with comprehensive plans. I know there was four points and I can't remember the fourth one, but it started with those two and then I outlined every way that I would possibly do it.I outlined all the equipment that I would need to do it. I, I showed my certifications and what certifications I would be getting, so like lasers and, and certifications in different types of lasers and how I would introduce those into the practice to make sure that I was providing different level of care. And then, um, I talked about C B C T and the importance of C B C T. Yes, the cost of C B C T, but how it can benefit a patient. Intraoral scanning, same thing. And then I broke down point by point, the finances of the practice. I broke down how I would treat every patient. I, I mean, it was 40 pages of right.Every single thing that I could possibly do. And so that was any free time I had second year of dental school. That's what I was doing, was making sure that I had a perfect business plan. Okay, Michael: ma did, has any of that changed or evolved or grown or anything like that, or Tim: no? Yeah, so I mean, the biggest thing that's evolved from.I wouldn't say anything's ever been eliminated. It's more of evolved now with Covid, I did have to change the nonprofit work. I'm not allowed. So we aren't allowed to go to Haiti anymore. And that's where I was doing a lot of my nonprofit work. And so I've been contacting a few different companies now that countries are starting to open up of where I'll go, start working again.Mm-hmm. But I've always done nonprofit work. And then as part of that I started bringing Medicaid patients into the practice and I've opened up the practice to be, well now I'm probably the largest Medicaid provider in Northern New Mexico. I do over a million dollars in Medicaid every year.But you know, that's just my way, that I'm in the middle of nowhere. I, I need to be able to take care of these patients and I've seen the work that comes from. The other providers, and it's unfortunate. They don't have the time, they don't have the resources to, to truly take care of these patients.I don't know if they don't have the education as well, but unfortunately there's a lot of stuff that's missed and the patients come to me with them trying to have things fixed, and so I try to put it all back together. And a lot of the time you can't get paid cuz Medicaid will only pay for something every few years.And so after a patient's already had it done, you basically have to eat the cost. And so I started a nonprofit where I can eat that cost and count it as a donation. And then another big part that has evolved is the whole body care. Mm-hmm. Where now I am involving breathing into the office and a lot of sleep type medicine.A lot of facial focus and, and focus on posture and different things that are going on with the, the facial development and, and children. In adults, what might have gone wrong with their facial development? I've taken some classes and now done the, the certification for orthotropics with Dr. Hang and then I've also done the homeo block and all the d n A appliance type stuff to try and correct some of the issues that have been created from our diets and, and gone through like the western price type stuff as well.And so there's a lot of underlying stuff that I never imagined myself getting into. Michael: Yeah, no man. That's a lot. Yeah. And we'll dive into that right now, but um, rewind a little bit. And you said you went with a bank. There's only one bank you said that would require Tim: you get loan. When I was doing it, what bank was that?Wells. yeah, so Wells Fargo offered 375,000 and it was pretty good rate too. Um, I wanna say it was only like 3.5%, so it was a decent loan, especially for a new grad, but, That was the absolute max that they would cover. And so you had to get everything else financed some other way. Mm-hmm. And so I was able to get the rest of the practice seller financed and then he also threw in the building as a seller financed, and then I got it all refinanced about a year and a half later.Hmm. Okay. Michael: Gotcha. And then you said there was a company that helped you find or broker the practice and find the practice, right? Yeah. Like what company was. Tim: Yeah, so I used d d S match and they were incredible, especially as a a port student. They didn't charge. Buyer anything. And so they were incredible in finding all these different practices.And I basically listed out everything for the broker of, here's what I'm looking for, here's all of my stuff. And then he would send me the numbers for different practices in the area that were going up for sale. And this one actually wasn't for sale. He was looking for an associate at the. And after talking with me and, and working together for a little bit, he decided, you know what?Let's sell and, and that's gonna be the best way to go. Michael: So you were already working there and before thinking about buying it, or you're like, Tim: Hey on. No, no, no, no. I, I had never even, I, I've been. Twice since buy or before buying it. I visited just the one time during my spring break and one time during Christmas break actually.So I decided instead of flying home that I would drive home to California from Chicago. And we would stop by New Mexico as a, a halfway point. So me and my wife drove the whole distance and figured, all right, we'll, we'll take a look and, and see how it goes. And she actually was the one that made the final decision on here instead of the, the other location that we were looking at at the very end.Yeah. Yeah. Michael: Happy wife. Happy life, man. You're right. Yeah. So then how did you increase everything from 20 to 30% when you acquire? Tim: Yeah. So big things that he was doing was he was very focused on trying to sell things. And like I said, that was never my focus. And because of that, I think that, I think as soon as you're trying to sell things, people notice.Mm-hmm. And people feel like you're trying, they're trying to be sold on a product or whatever it might be, as well as he didn't offer patients that he didn't think could afford things. The other options, And. I mean, people pull out straight cash if they really want it. Yes. We've got a lot of ranchers around here who you'd never, you'd never think we have as much cash as they do under their mattress.And as well as, you know, we work out trades with patients. I have a patient who painted my whole house, painted the whole hot office because he wanted to get implants under his dentures. And so we traded for implants and he painted everything for me. And so I've been able to work out a lot of deals with like that actually I just did a, a huge bridge and crown work case on a patient who just decorated my office with his photos.And so he's a very well known photographer in the area, and his photos are, Pretty good Penny. And yeah, he, he traded me a few of his photos for some implant or for some crown and bridgework. Oh, nice. And so, yeah, we find ways to do things that. I don't think the other dentist really ever thought would exist up here.Mm-hmm. Um, Or he never thought that these people would be willing to pay for things. And as soon as you educate them on the importance of it, and you show them what things can really look like and you find unique ways of showing them through all the technology that we have, I mean, it's incredible what people want.And, and that's really what it is. And he, he wasn't really at that point, I think he was in his mind, on his way out, but he had never really gotten to where this practice is right now. because I don't think he had the right personality for it and he just didn't have the right outlook.Yeah. Michael: Oh, interesting. And then how did you create great relationships with the doctors in, in your Tim: area? Yeah, so, The one, she actually, when I moved to the practice, she initially left the practice because she found out that I was young and she was like, I don't want this fresh dentist working on me. And now we're like best friends.And, and so I decided that my child was gonna go to that office cuz I didn't know that she had left. Uh, I found this out way later now that we're friends. And so she uh, started seeing my child and my wife. We started talking about the different things uh, that we look at and how I look at dentistry.And, and that was where the relationship started. And then as I started developing new products and getting into new things in dentistry. Most people don't know about the different sleep appliances and homeo, block, orthotropics, that type of stuff. Then I would go and teach at the office. And so I would go to the office and, and do a lunch and learn, bring lunch for everyone and, and teach them about Orthotropics or the homeo block, show them what it all looks like, show them before and after photos on patients that have been through it.And we just started creating that relationship. And then we started working together on specific cases and it's gone from there. Now she's introduced me to her network of doctors with different specialists. So I refer often to an E N T. First stuff that I'll find on A C B C T. If I find nasal polyps or deviated septums severe tonsils stuff I'll refer over to him and we've created this awesome relationship between, between the few of us doctors.Tim Doolin DRAFT: Dude, Michael: that's awesome, man. So then let's, if I could dive into your business a little bit more. Yeah. What's production and collections looking like for. Tim: Yeah, so, so with Medicaid, Medicaid's a rough one. Mm-hmm. Um, my production in Medicaid is about 1.8 million, and on that 1.8 million, I collect about 800,000.after all of that, I also collect an additional 600,000. that's yearly. Yeah. And so yearly we're, last year was a little bit worse. We had an issue with our office manager and she wasn't collecting where we didn't realize she wasn't collecting. And so now when I was looking at the end of year numbers, things were a little bit sadder.And next year will be severely inflated because we're backdating everything and, and figuring it all out with the insurance companies. Because Medicaid just has a lot of hoops for you to jump through, and you, if you don't do it in the proper order, you don't get paid. And so that's what she had kind of skipped out on.And so there was a lot that we didn't collect. And so, I think our number, our final numbers were 1.3 last year. Okay. Oh, Michael: so wait, real quick. Your office manager didn't collect, or was she taken home? Or what was, what was going on? Tim: So she just wasn't properly submitting things. And then she would write off the patient like it was being collected because she knew exactly the numbers that should have been collected.But then when I started checking the bank accounts, I could see that the checks weren't matching up. And Tim Doolin DRAFT: what Michael: was your initial thought? What were you like, how did this conversation go down? Tim: Um, It was, well, what the hell's going on? Yeah, I, I wanted to kill her, Michael: but, so you, you confronted her, or obviously you did, but like, how did this go down?So, so Tim: she had actually left. Oh. And so she just ghosted us. One day d just did not show up and that's when I started really digging in deep to, okay, what was going on here? And it had gone on for the last, like two and a half months, and I had just had an infant daughter, so I wasn't paying as close of attention as I had been before in the past.And, and that's what allowed for it is I just wasn't as present as I normally had been. My, I didn't really care about getting the numbers daily or the graphs and all of that and checking the accounts, and it was a really unfortunate mistake. But I mean, we we're. It seems like we're able to catch up on 90% of it and collect most of it.It's just there was a lot that was missed. Looking back, Michael: what were the signs where you're like, oh, man, if somebody were to tell you like, Hey, my office manager's doing this too, you're like, dude, she's gonna ghost you, her, or what would, what are the Tim: Yeah. Um, She started not being as present. Not wanting to report things to us.Cuz my o my wife is also part of the office mm-hmm. And, and does most of the HR type work. And so she's the one who will get the reports daily. And I mean, my wife was no sleep for months, so she wasn't. Caring if there wasn't a report sent, and then she would also be the one that would check the numbers.You know, even just like cash. If we get cash, we will verify the cash with the patient with the transaction and make sure that it all matches up. And we don't do it for everyone, but we make sure that we do it. We do spot checks so that it all, so there is no issues. Mm-hmm. And yeah, she just started not being present with us.So not sending those things. We had a consultant and she wasn't really reporting any of the stuff to the consultant, which is always sketchy. But you know, we figured, okay, she's got all this stuff going on. Maybe, maybe she's just busy or she doesn't wanna bother us cuz we've got an infant daughter at home.and really we just didn't care as much as we should have been. You know, it's something that if it was a year earlier, there's no chance it would've gone more than a week with me. Um, Normally I make sure that I have weekly reports, monthly reports and sometimes even daily reports depending on what it is.so she'll post the, normally my office manager will post daily numbers for a collection, production, new patient scene and total patient scene, and they'll post it into my Excel sheet and it'll all start adding up. And then she has to give me the monthly report at the end of the month. That shows all of the numbers based on my previous numbers and based on, all of that, I have these algorithms that figure.What should it all have looked like? I basically created it all myself just because I don't like a lot of the systems that I was given by consultants and, the different practice managers or practice management groups that I had talked to. Mm-hmm. And so I created my own Excel sheets and then my own algorithms, and that's how we would always figure it out.But yeah, for the two and a half months after my daughter's birth, Kinda let it all go. Yeah. Michael: Hey, why didn't you like, what the real quick rewind. You said you hired a consultant, right? Yeah. What, who Tim: was it? So, oh man. Who was the group? We didn't get along with them. I'll, I'll leave it at that. Um, We didn't do very well with them because this all happened under their nose, you know, we, oh, really?We hired them because we were going through a big transition, not with having a baby. Not only with having a baby, but also with the fact that um, we had these two sisters that were working with, That were pretty much in charge of the office before they made all the decisions. They, they helped with everything.And as I started changing more and more of the office from the old culture, they started not being okay with a lot of it. And I told them, well, you know what? Let's just plan a civil way out and go from there. And so that's what we did. I hired a consultant. They were supposed to help us with the transition, hire this other.And they had told us, you know, we'll work with you for this period of time. So they were still working with us. It was towards the end of the time that they were working with us. And so those girls had left. Now it's been two and a half years. Mm-hmm. And so it was like 18 months into, this happened at the beginning of last year, and so 18 months into everything.this lady was starting to not listen to anyone and they didn't say anything. They didn't stop anything. They just kind of went their way. I think may mostly because we weren't communicating as much with them because of the baby. And us being kind of distracted, but yeah, it didn't go very well.Why, Michael: why did you go with. Tim: Um, I went with them cuz they had a good presentation to start. Okay. You know, they had good reviews from a lot of other dentists. And the biggest thing was I was, I was considering taking on a, on an associate cuz I see way too many patients. today I only had a half day and I saw 40 patients.Wow. And it, it's, it's a lot. Yeah. And so I have debated taking on an associate. I just don't really have enough chairs and so I'd have to build out to do that. There's this girl that's interned with us the last three summers, who's gonna be in dental school next year. And I've talked to her about potentially being an associate because it's also hard to convince someone to move to the middle of nowhere where we're at.They have to enjoy the lifestyle up here and yeah, it's an awesome lifestyle, but you also have to be okay not seeing people very often. Yeah. Costco. And, and so yeah, it just wasn't right for us, but they were, they were highly recommended by everyone. Okay. So Michael: then what was the systems you created right now where you're like, this is it, this is my own algorithm that you can kind of share with us where if we're not happy, You know what I mean? Oh my God. This is the system. Is this the only thing that exists out there? I guess so kind of thing, you know, in Tim: terms of my numbers? Yeah. The numbers that I use in my dashboard. Yeah. So, um, I, I created a few different numbers that will basically take into account how many days are worked. How many patients are seen and the, the collection itself, because so often you'll see that the algorithms from the companies will just be based on, okay, here's the collections for this day and it doesn't really take anything else into account.And then they'll break down collections per day's worked, but that's about. And so I'll u I'll make a number that's based on patient scene, that's based on day's worked. Um, It's based on the collections and then it's also based on the new patients, oh, and then hygiene. And so I take all of those things into account on my Excel sheet, and I have a algorithm that I created that includes all of those numbers to create a true collection.And I don't even remember what I call it. I think I call it adjusted collections. Mm-hmm. And so my adjusted collections, my ADU adjusted production, I should see trend lines from that. And then my trend lines are all based on the last three months and the average of the last three months and where they should go.And so I should know, you know, based on how many days I worked, here's where the numbers should be at, or here's where they should be for the next three months. And then that's also where I'll create goals for my team. And then we reward substantially if the goals are reached. And so we create games based on that.And it's all based on my adjusted numbers. So what things should be not based on. Not based on straight numbers, but based on criteria that go into those numbers. Um, Because a lot of the times that just isn't taken into account and up here, you know, like today I had a half day because we have, we've gotten so much snow since 10:00 AM this morning that all my patients sh canceled.Yeah. that's a normal thing. So, you know, if I wasn't talking to you, I probably would've gone skiing instead today. Michael: Got you, man. What do you, how do you reward. What rewards do you give them? Straight cash. Okay. Nice. Steve. And is it like, what's the cash looking like here? Tim: So like last month they got a reward.The hygienist I think got 550 each. The assistants got two 50 each and the front desk were like 300. It was somewhere like that. What is Michael: the goals for the front? Tim: so everyone's goal is still the same. Everything is based on collections. And then I will I'll give them more of a reward or less of a reward based on their specific categories.So the front desk is going to be appointments kept appointments canceled. No shows. No shows is a big one in New Mexico. I don't know how it has been in the rest of the world, but. We joke about it being the land of manana. It is, people do not show up to things here. And so it, that was a severe problem when I got here.It was very normal to see in one day, six to seven people just not show up to their appointment at all for no reason. outside of, yeah, I just didn't feel like coming. And so that's a big part of the front desk. Then like my assistants is I'll tell them it's treatment plan acceptance, because they're a big part of making sure that everything is accepted.They're a big part of making sure that the culture of the office is awesome. And so it's also how many new patients, because they are. They're basically my marketing team. The assistants are the marketing team and making sure that someone from the second they walk in the door to the second they leave.They feel like they're part of our family, they feel awesome, and it should feel like a different experience. You know, the assistant's getting 'em a warm towel at the end of their appointment to make everything feel a little bit more like a spa, getting them. We have like ozone water that we'll use in different procedures and we make the ozone in the office so the assistant can talk to them.Yeah, here's what ozone water is and why it helps. And so the assistants are part of that education. And part of that marketing because when someone hears all this stuff, they're, they get excited about it and they go tell their friends like, Hey, guess what I experienced at the dentist? Mm-hmm. This was really different.and that's what we get all the time. I would say that's at least half of our new patients are because of an assistant said something and, and then we hear. Nice. Michael: Okay man. So then like that's how you can kind of, do you ever get an assistant where, or have you ever gotten one where they're like, that's not my job.I'm here to just assist you, kind of thing. Or maybe their conduct or attitude kind of showed that and you're like, Tim: yeah, they don't work for me anymore. Michael: How do you, how do you um, my guests give them, Or have you ever had to talk to one and be like, this is how it is here, kind of thing, right? Yeah. This is the office culture.And then they did work and then it happened. Tim: Yeah, Yeah, so actually one of my best assistants right now she started as a very quiet girl. She didn't wanna talk to the patients. She was really good at assisting. And so that was what kept me trying to work with. She didn't really want to have communication with the patient.She was afraid of talking and being wrong about something and, and so I had to coach her a lot on, Hey, this is exciting. It's cool to teach someone this stuff. And, and when you start educating them on all the, the benefits, The different things that we provide and start teaching them what really can be awesome about taking care of teeth.They get excited about it. And so she started just talking about things as if, you know, she knew everything there was to talk about. Yeah. And now she's become friends with a lot of the patients. Uh, A lot of the patients will stop her on the street throughout town because yes, we are a small town here, but she doesn't actually even live here.She commutes uh, 45 minutes from the town over, and that town is 30,000. So, I see her in the plaza and she's hanging out with patients now and it's really cool to see. And then my other assistant, it was no issue because she was already that type of person. And when we hired her, we knew right away that she was gonna be perfect for it.She had always kind of been in customer service jobs. But never had a career type job. It was always like, okay, I'm gonna work in retail here, or front desk there. And she just hopped around and she's been with us now two years and she's doing incredible, dude. Michael: That's nice, man. That's really, really good.So then let's talk about that severe problem no shows. Yeah, because I always think like, man, if you can figure a way to eliminate that, you'd be like a bajillionaire. So how did you, how did you start Tim: minimizing. I mean, the biggest one was we started charging for it. Really? Yeah. So it's a hundred dollars no show fee.And do you actually Michael: charge, or are you kind of like, we're gonna waive it this one time? I understand. We have only Tim: charged it, I think since, so we started implementing it about six months ago. I think we've only charged it three times. But what we did is we added it into the. To tooth places, so mm-hmm.In the new patient the phone call, that script, it's in there now. And so when the, our front desk talks to a new patient, she brings it up. It's also in there for a patient who hasn't been with us for a while, and then we put it on a um, there's a contract that they sign when they come into the office.Fortunately, we also changed our software. And so it became an excuse to have them refill out all their paperwork. And in the paperwork it set, there's one whole sheet that talks about our no-show and our late fee. And if you are, if you no-show on us, it's a hundred dollars fee. If you are late, we have the right to give your appointment to someone else.and so we just started changing the culture. We were blessed with a, a front desk lady who's just incredible at mm-hmm. Being very straightforward with people. She has no problem talking about the NoHo fee with every patient. She'll take credit cards from a new patient. So if a new patient is setting up their appointment, she'll take a credit card from them and say, yeah, well we're gonna charge you if you don't show up to this appointment.So you need to be here. Yeah. And it, it absolutely has changed things. I mean, we've had people during snowstorms say, no, I have to come because I have a hundred dollars fee if I don't show up. And they've got no car that can make it. And they're calling us frantically trying to figure out how they can get there.Yeah. And so it's really been a, a, the easiest way to try and make sure it works, but we haven't really had to charge it. The only times where I've charged people is there's the occasional patient and it's usually a a state insurance person who says, no, my, my insurance will pay for that. Yeah, no, your insurance is not gonna pay for that. And you're gonna learn that you need to be more responsible. What do they get upset? Yeah, they absolutely do, but I'm also the only provider in the area for Medicaid, so. Oh, that's true. They can either not take care of it or they can pay that fee.I mean, that's a lot of the time what it is, but. We fortunately, really haven't had to charge it. Yeah. So Michael: Interesting. Okay, man. You said you changed software system Tim: to Yeah, so we changed from um, what was the old one? He was using a really old system and I kept it around again. I had the, the old team that I inherited, and so I wanted to change things really slow when I bought the office.Mm-hmm. And so I kept the old system. I can't even remember what was Soft Dent. That's what it was. Mm. And it was the old version of Soft Dent and it was the downloaded version, so it wasn't ever truly updated, like their new version is, and they have like their cloud version that they use. And we changed to Eaglesoft now.Michael: Okay, cool man. Cool. Eaglesoft. So then let's fast forward now. Now what you're doing, you have a bigger vision, right? You wanna do. Do you want, what do you wanna do, Tim? Do you wanna just like be there, be this pr or what Tim: is your vision here? Yeah, so, my next goal is to build a new clinic. So I would like to build a clinic that is different from every other clinic that I have ever been to.And it's going to be an integrative care center where you go to and we provide, Whole health care in a way that is very technology savvy. So you go in and we use every piece of technology we can to basically give you a tour of your body and the dentist and the doctor don't even need to be there for the tour, but we're gonna give you a tour based on blood work, based on different scans.Cuz I mean they've got all sorts of body scans they can do now that are super easy, super fast. I mean my scale now tells me. What percentage of my fat is located in water weight versus, you know, actual fat versus bone density. Mm-hmm. And it, all, it is, is a scale, you know, and that's a, a minimal one.And they've got all these crazy things that they can do now. And so the doctor that I'm working with at, we were, we want to build a clinic that integrates all of that technology along with blood draw and the dental scans that we can do between a C B C T and a 3D scan and go through a PA with a patient, every single thing that we can in their body and where the form and function is going wrong, and we can relate.Okay. Your face isn't developed in this way. You've got a posture and balance going like this. Your bite is also in balance because your posture is misaligned now you aren't breathing right, and, and we talk about it all and then correlate how we can change function at home and what they're doing at home to make it all better and, and basically make a new specialty out of it.So then Michael: this is planning to Tim: launch. We haven't decided. So we're actually uh, me and her are working with, some people out of the country and we are, there's some other places out of the country that are doing similar things. Now the people that we're working with are all billionaires and that's who we're providing this care to.And we want to make it a, a standard office experience because where this care is being provided in other places, it's at beautiful resorts that, you know, we get invited to and we build this care facility as a, just a makeshift facility that looks awesome and works really well, just with a couple pieces of equip.Because most of the stuff can travel and then her expertise can travel very easily and my expertise can travel very easily as well. So they just bring us in a couple pieces of equipment and we can set up a, he a healthcare facility and provide what we can just through educating people. And then we would like to though bring that to the us.We would like to make it a, a standard way that people can get healthcare. So Michael: you're doing this already in, you're doing Tim: it like you're going out there. And so My problem is I haven't been able to get licensed in the other country yet. Uhhuh, I have to take their board exam in September. And so I am hopefully gonna be taking all that and, and then providing all the care over there.What's the other country, but Maldives. Michael: Oh, oh yeah. Okay. Yeah, yeah. Billionaire. Yeah. Okay, man. It's nice though. It's nice. Yeah. So you're going to do that Tim: here? So the, yeah, that's, that would be my goal is to bring. Bring that type of care here where we can teach people how to take care of themselves in a better way, without medications, without, and, and that's, that's really the issue.And what we have to figure out and what we haven't yet figured out is how do you bill all of this? Because it's difficult to bill knowledge and it's difficult to bill education through insurance. Mm-hmm. And so, That's where we are currently at a roadblock and, and trying to figure out, you know, how can we code this and, and what can we do for it?And maybe we end up coding it as family practice and, and standard care like that. I'm not entirely sure yet, but yeah, we've already picked out a few different locations that we have considered. And hopefully, we'll, we'll get something started pretty soon in terms of, getting at least the dental and medical portion built.But I want a chiropractor involved. I want to have uh, PT and OT involved in as well, and, and really get as many doctors on board as I can. Michael: Man, that's gonna be exciting, man. That's gonna be really, really exciting. Tim: I hope it, it turns into something. It's just, we don't really know what it's all gonna look like yet.Let me Michael: know when you open up the investors round. I have like my savings, which is five bucks. I'll, I'll put it in your van, I'll throw you, but no, that's gonna be exciting. Throughout this process, Tim, I guess from the moment that you decided to do your business plan for your practice till today, what's been some of your biggest struggles or, or pitfalls or fails?Tim: Biggest struggles and pitfalls. I mean, really a, a big portion of its time. Building the business plan takes a long time. Getting financing was a ton of hoops. Banks do not trust a, a new grad, that is not a thing anymore. That used to be a thing. a lot of dentists who were graduating 20 years ago, That was normal to build a practice and not become an associate right away.That is no longer the case. Banks don't want to give you money, even though dental loans are proven to be one of the least risk loans that you can, that a bank can give out. Mm-hmm. But. They still don't. And so I talked to bank, after bank, after bank, trying to convince them based on my business plan, based on everything that I had, and even though I had put in all the work that I did, they still did not wanna give me the money.that was really the hardest part. And then it was finding, finding the right team, because you know, you have to find an attorney, you have to find an account. And I was a student, I didn't have any money. Mm-hmm. And so a lot of these people had to work for me off of the, the fact that I was going to have that loan come through on whatever date and then I was going to pay them.And so I had to work extremely hard to find people that would work for me, despite me not having money on hand. And basically they worked for the day, the contract was signed, here is what we get paid. And so I was very fortunate and I worked incredibly hard to find that team. And it was a lot of making connections, going to dental conventions, finding, finding the right people at the conventions.And then one person would introduce me to another person would introduce me to another person, and, and we'd kind of go from there. And that was really the, the biggest advantage was in having that mentor that I had. He was able to introduce me to people that trusted him, and then because they already had trust in him, then they would trust me.And then once we had a conversation and I would explain, here's everything that I can do, they would jump on board. But yeah, it was incredibly difficult building that team. And then when I bought the practice, Really the hardest thing was convincing a team of people who had been in the business for, I don't think there was anyone who had not been in dentistry for less than 10 years.Mm-hmm. And I had to convince them to trust me who was, had graduated three days ago. And so I had to go from absolutely nothing to, okay, now these hygienists have to trust my treatment plan. that's where I did, I had to follow the old dentist and figure out exactly what he would do.Uh, And so I actually. Had him send me 20 cases before I went over there of the x-rays and then the the treatment plan that he came up with from the x-rays, so that way I could figure out how he planned and what it all looked like. And then I figured out that it was also based on insurance, how he would plan.And so I basically copied his treatment planning strategies for the firs

Difficulties in Digital DentistryEpisode #558 with Dr. Marcos VargasIf you're wondering when to jump into digital — now is the best time! It's been proven to work, the technology keeps improving, and your labs are already using it. So, why are dentists still hesitant to change? To explain some of the hurdles in digital dentistry and ways to overcome them, Kirk Behrendt brings back Dr. Marcos Vargas, Professor of Family Dentistry at the University of Iowa. Start using digital to improve your patients' experience! To learn how to get started, and to sign up for his free webinar, listen to Episode 558 of The Best Practices Show!Episode Resources:Dr. Vargas's email: marcos-vargas@uiowa.edu Dr. Vargas's Facebook: https://www.facebook.com/marcos.vargas.1963Dr. Vargas's social media: @marcosvargas999Hands-OnLine: https://www.handsonlinelive.comSubscribe to the Best Practices Show PodcastJoin ACT's To The Top Study ClubJoin ACT's Master ClassSee our Live Events Schedule hereGet the Best Practices Magazine for Free!Write a Review on iTunesLinks Mentioned in This Episode:Composite Mastery Webinar with Dr. Bob Margeas, Dr. Marcos Vargas, and Dr. Stephen Phelan: https://phelandentalseminars.com/cmo-webinar-wj Main Takeaways:Don't be afraid of change.Now is the best time to jump into digital.Your world will open up with digital dentistry.Start slow, get your team's buy-in, and practice often.Keep an open mind and continue learning for the rest of your life.Quotes:“I think, more and more, dentistry is moving towards digital. I think there's more interest, not only from the younger generation, but the older generations are jumping in there too. This is a subject that moves so fast, and there are so many components. The implementation, when we're thinking about why it is difficult and you think about economics, one of the difficulties is, where do you jump into it? It's kind of like buying something new. When do I jump into it? Do I [get] the model of this car now? Do I wait a couple of years with more features? So, it's a little difficult to know where to jump [in].” (4:12—5:01)“There's no right or wrong when you jump. The sooner you jump, the sooner you are going to get into digital, obviously. I would say, looking at the market and looking at what I know [about] digital, I would jump right now. I think the technology has been proven. There is a lot of research behind the scanners we have right now, to the point that I will say, yes, you can jump right now and immediately get good results.” (6:05—6:34)“Now, how do you jump into it, and what areas? Is it aligners? Restorative dentistry? I think, in general, most...

This Episode is Sponsored by: Dandy | The Fully Digital, US-based Dental Lab‍For a completely FREE 3Shape Trios 3 scanner & $250 in lab credit click here: https://www.meetdandy.com/affiliate/tdm !‍‍Guest: Angelica SetoPractice Name: Seto Family DentistryCheck out Angelica's Media:‍Instagram: @seto_family_dentistryTikTok: @setofamilydentistryFacebook‍Other Mentions and Links:Atomic Habits - James ClearWhy We Sleep - Matthew WalkerAulani Disney ResortWells FargoDisney+CEREC - Chairside Economical Restoration of Esthetic CeramicTDM Instagram: @thedentalmarketerYelpIsoliteAmy Murray - The Dental Practice Management AgencyDAT - Dental Admission Test‍‍‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍‍My Key Takeaways:Having income from an acquisition allowed her to go 100% fee for service on her new startup.Even though business consultants are expensive, a good one will bring you even more income than their cost!Don't be afraid to ask for help in the beginning. You don't have to wear all the hats in your practice.If you are firing a team member, it should be for the good of the team. Don't think of this as a personal attack!Leave room to have fun in morning huddles. Chatting and building team culture can be just as important as the day's plan.Don't beat around the bush when letting a team member go. Start with “I'm letting you go” and then follow up with the reasons.‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: Na Angelica, how's it going? I'm doing well. How are I'm doing pretty good. Thanks for asking if you don't want me asking, where are you located? Angelica: my practice is located in Denver, Michael: Colorado. Oh, man. how is it like that?Angelica: It's uh, pretty cold, but it was nice to escape the winter of last week on vacation. . It dropped down to negative four degrees while we Michael: were gone. Right. So it's, is it snowing right now over there? It's Angelica: not snowing right now. but we do get snow on and off again, during the Winter Monks. Hey, Michael: real quick, how long have you been open for your practice?Oh, Angelica: this practice I opened in August of 20. Michael: Oh, okay. So it's been about, cuz I. I thought for some reason you might've just opened and you took a vacation. I'm like, man, you're doing fantastic. You get it, you get life like . Where'd you go on vacation? Angelica: We went to Hawaii. Michael: Nice. Then what'd you guys do over there?Angelica: we went to the Disney resort called Elani in Oahu. And we spent time with our daughter who's 15 months old. her name's Nora and my in-laws, my brother-in-law. So it was just a nice family Michael: vacation. , how was that opening up a practice and then having a child? Oh, Angelica: that was tough, . Cause my husband and I actually had trouble getting pregnant, so we, had to do I V F mm-hmm.So when I was building my practice, I was going through egg retrieval and all the hor hormone injections. So that was wild just trying to, Stay nor somewhat normal while building a practice and, and being on all those hormones. Michael: Yeah. Did you ever feel like. Maybe I'm gonna take a pause right now with one or the other, you know what I mean, or no?Angelica: So actually I owned two practices. I purchased a practice I had been working at, since June of 2019, and I purchased that practice. In January of 2020, I was running two practices and then the shutdown happened. I was trying to get pregnant, and it was too much. I just hit a breaking point December.of, 2021. I had just had my daughter. I had a pretty traumatic delivery and I, I couldn't do it anymore. And so I sold my practice within 24 hours, my second practice. and it life has been good since it, it's all about balance. , Michael: yeah. No, yeah. What, can we dive into that a little bit? Like so you had two practice.And you just sold one or you sold both of them? I sold one. The second one. Why'd you sell that one? Angelica: I acquired that practice. the dentist I acquired, well the dentist passed away unexpectedly. it was very, tragic event. And, was working with a couple of his friends colleagues of ours who.trying to help his, wife or widow, uh, get rid of the practice. Mm-hmm. . And so they purchased the practice for me, because I couldn't get another loan after getting a startup loan. and they're, older dentists and so they helped me quite a bit. I learned a lot from them. they were great mentors.And they practiced further down south. So I purchased the practice and anytime I had questions, I would email or call them, and they would help me out quite a bit. and it was great because the practice was producing quite a bit and it was helping to pay the bills for my fee for service startup.so I was funneling money from one practice into another to make ends meet, and that's really why I was able to start out 100% fee for service. I've never accepted insurance at my startup practice. and it was because I was fortunate enough to have met. These people, who helped me purchase a secondary practice while I was building and who taught me quite a bit about the business of dentistry and, some clinical, and gave me quite a few clinical tips as well.Cause I was a fairly new dentist and owning two practices at once was, was a lot to bite off so Michael: soon. so the, the fee for service startup was the one in 20. Yes. Okay. And then like couple months or a year later you acquired the second practice? Angelica: no. So the January, January before, so January of 2020 is when I purchased the secondary practice.my startup opened in August of 2020. Oh, okay. So just eight months later, I was actually supposed to open, much earlier around the time I purchased a secondary practice, I was supposed to open my, my startup, but as you know, covid hit everything shut down. It was really difficult to get materials during that time.and it delayed my opening quite a bit, which was unfortunate because I had bills that were starting to come in for my. Startup and I wasn't even able to practice or open my doors because of the shutdown. Mm-hmm. . Uh, And so having that secondary practice really, helped me out during that time. Michael: So, real quick, how much was your, the loan process when it came to your startup?Was that what, what bank did you go with? I went with Wells Fargo. Okay. How much was a loan for? Angelica: it was four 500. Michael: 500. Okay. What was the terms on that, do you remember? Angelica: I had to start, and so that was, I had to start paying, there was a certain time after construction started that I had to start paying that loan back and because of Covid that time was, longer than I was planning for it to be, and that's why I had to start paying the loan back Michael: early.Gotcha. Okay. So 500. . And then did you get another loan for the acquisition or Angelica: So, the dentist who passed away, his, his one of his best friends, the power of attorney for the practice. He, bought the practice for me and I was just making payments toward, for like, to him personally. So we had a personal, like, personally financed loan.Michael: How did, can I ask, how much was the. Angelica: I bought it for 220,000. Michael: Okay, so he bought it. He was a partner or Angelica: he just stepped in as a power of attorney? when the car accident happened, to help his wife get rid of the practice, because we knew pretty early on that, the dentist who ended up passing away wasn't going to practice again.Michael: Yeah. Okay, man. So then he ended up purchasing it for you and then you just made payments. Was there like a, a schedule or was it just like on a handshake, like, Hey, we're gonna, oh, I got you. Angelica: It was cut a little bit of both. Uh, He was very laid back. He purchased it. Everything was in my name. he put a lot of trust into me, and I barely knew him.He's one of the nicest people that I now know very Michael: well. Man. after this, gimme his. No, I'm, I wanna be friends with him. . Ok. He's great. No, that's good. That's, that's, that's interesting. Okay. So then that happened, you decided to go fee for service right? From that point on, I'm assuming it wasn't an easy startup process.Angelica: No, it was not. It was a very slow burn in the beginning. But that allowed me to work at both locations. I was working full-time, so five days a week, and splitting my time between both practices. so I was producing at a. , you know, my secondary practice, which was producing really well, I was running three columns.It was a very busy in-network, partially Medicaid practice. Mm-hmm. . So I was running around like crazy at that practice. We were just, our schedule was packed and then I'd come to my, my fever service startup and it was very slow. . Yeah. so I would alternate days, at both Michael: Gotcha. So how much were you producing in the second practice or the one that you.The one Angelica: I acquired. Oh. when I acquired it, the first year was right at a million. Michael: Okay. And so you would use that to help you with the startup for fee for service? Yes. Gotcha. Okay. And then that's when you were like, this is too much. When you started going through, birth, Angelica: so when I got pregnant, You know, hire and going through Covid, hiring new employees.I had two associates at one time. it just became too stressful, managing that many people. I think my biggest downfall was one, COVID. and two, I didn't ask for help soon enough. I wish I would've asked for more support. instead of trying to handle everything on my. What Michael: do you mean?Like, gimme more detail on that. Angelica: so I was doing all the interviewing and hiring and managing of both practices. and you know, I, I love dentistry and I, I feel like I'm a great dentist, but I, I am not a very, I'm not the best, I wasn't the best businesswoman and I. , wear my heart on my sleeve. And so, you know, I was interviewing these people and I felt like they would be a good fit, but I wasn't really going through the right motions to find the right people, the right, who would fit into my practice.So I ended up hiring a practice or a business, consultant. And I, I love this woman. She has helped me out so much and has, Saved me more than once with hiring, filling voids taking so much off of my plate. I think, being a new mom and owning two practices, And just trying to do it, you know, keep I'm, I'm a workaholic.I love, I stay at work late. I um, I'm going to the practices on the, over the weekends and it was just, it was too much. I was burning the candle at both ends. And so when Amy, my, my business consultant came into the picture, she really took so much off my plate. I didn't meet any, Candidates for any job position until they had gone through Amy first and she vetted them and she would have them take a personality test and I thought that was really cool.She would do a disc assessment with every, candidate and see if they would mesh with me and with other members of my team before even introducing them to me or anyone else in. and that saved a lot of time and, and heartache for me. . Michael: Yeah. Yeah, yeah. Definitely. Well, who's the business consultant? Angelica: her name's Amy Murray.She works for, the Dental Practice Management Agency. They have a very long name. . Michael: I know. Yeah. Dental Practice Management Agency. Why do you think you didn't ask for help at the beginning? Like is it cuz like you just didn't know what you didn't know or more like it's my baby's like I. Angelica: I think it was more, You know, personally, I, I wanted to do it all and, and say that I did it myself. I'm a hard worker. I, I worked two jobs when I was an undergrad. I babysat when I was in dental school, and I've always been a hard worker. And, and so I felt like I, I should be able to make this work on my own. I think the reason I waited so long was because business consultants aren't cheap.and I. Bad spending so much money, you know, spending all the money to, for a startup. all the equipment I was purchasing and materials, you know, I was start, money was dwindling and so I was like, I don't have any money to put towards a business consultant, but I wish I had done it sooner because I mean, she has doubled my, production for my secondary.within a year. So, if I had just hired her on sooner, who knows where I would be now. Michael: Okay. Gotcha. So right, right now you don't have the other practice though, right? The acquisition? No. Angelica: No. Okay. So I just have my fee for Michael: service practice. Gotcha. Okay. So then, I mean, hey, you're, you're a hard worker.We know you're a hard worker, , so where did that come from to wanna say like, Hey, I did. Angelica: well, so my father's an immigrant, from Mexico and he, he came into the States, and he had a degree. When he was living in, in Mexico, he had a degree there, but it, when he came to the states in his early twenties, he wasn't able to use that degree here.And so he had to go to school again. he had to learn English. He only spoke Spanish. So growing up we spoke English primarily in our household. , so that my father could learn enough English to go to school and get a job. he worked as a cook in a kitchen while going to school and eventually became an optical engineer.And he has, I think three patents under his name, now, and he has just accomplished so much and started out with nothing to his name, no money. He didn't speak English when he came here, and he just built this beautiful. Wife, like he is the walking, living American dream. And you know, I just, I witnessed that growing up and, you know, if he can do it, I should be able to do it cuz I've had a lot more support, than he had growing up and financially and just a lot more.it was, I had a lot more opportunities than he did. Michael: Mm-hmm. . Do you feel more pressure cuz of that? Angelica: I think so. ? Michael: Yeah. Why? Angelica: I just wanna make him proud. I know that he's worked hard to give us, a life, a good life. worked hard to help put us through school and, I want to show him that I appreciate that and that I can put the work in.and make Michael: him proud. Do you think he's not proud? Oh Angelica: no. My dad's very proud. . Michael: Yeah. So, okay. Yeah, so he's proud. I mean, like, you know what? He's proud, Angelica: but I just can't stop. I have to keep going. . Michael: I get you. I get you. Yeah, no, I think Angelica: it's the dentist and all of us, you know, we're also competitive because we've just always had to prove ourselves with, you know, first d a t scores and then taking the boards.And then I feel like in dental school we're all fighting for, you know, those top positions. And so I feel like our entire. education and the start of our careers is just very competitive. So we're kind of bred to be like that too, in a, in a way. Mm-hmm. . Michael: Yeah, that's true. Yeah. You wanna kind of like, continue, continue, continue, right Angelica: to, yeah, you already achieved this level, like what's next?Mm-hmm. and have to keep, I feel like I just have to keep going. . Michael: Do you feel like that right now? Like, cuz I mean, technically you've had two practices. You sold one, right? Mm-hmm. now a startup. Mm-hmm. . What was the whole reason for your startup? Angelica: so I was an associate for a little under three months, when I graduated and moved to Denver.I didn't really like how things were being done at the practice that I was at, but I really had no say. I had to show up and do my work and leave. And there were other procedures, other, things I was interested in, but I couldn't do those things cause I wasn't an owner. and this person wasn't really open to part partnership and so I decided well, , you know, I, I know what I wanna do.I know what type, what level of care I wanna provide my patients. so why not just go out on my own and make it happen that way I can make those big decisions. Michael: What were the level of procedures you wanted to do that they didn't want Angelica: you to do? So, I'm very interested with sleep and airway. I am an airway dentist and I love cosmetics, so I love doing big veneer cases.And at this practice, I, I was only being given what the other dentist didn't want to do. And so I felt like I couldn't get those big procedures. I, you know, I never got the big veneer cases or cosmetic cases that. Michael: Gotcha. Looking back, if you found a practice that would let you do this, or if they told you, yeah, you can do this, would you still have opened up your own practice?Angelica: I think I, I still would have opened up my own practice. Eventually, probably not as fast. But I eventually would've wanted my own, my own practice. Michael: For what reason? To just be like, this is my home, or this is for what? Angelica: because it's something that I created and something that I worked hard to make.And I've never been open to working for, I've never worked for a corporation. I don't really like that fast paced environment. I like to move at a slower pace, give patients more time with me, and yeah, and I like to buy the equipment. I, I'm a big tech junkie. I love my, my new equipment, so I wanna be able to buy what I want, when I want it and work with the people that I like working with.And yeah, I don't, I just don't feel like you can do that as an associate. Michael: Yeah. Too many like having to asks and things like that instead of just going to straight to it Right. Kind of thing. Gotcha. Okay. Okay, so then you opened up your practice, your startup. I asked that mainly because I don't know if you're like, I want more free time, or I want to spend time with, you know, your fam, or I don't know, which I'm sure you do, right?Like everybody wants that, but Oh yeah. Do you feel, what are some things that have come unexpectedly for you in the startup process where you're like, oh man, like I missed just that paycheck and then going home and then that's it, kind of thing. Angelica: Oh gosh. I mean, right now, right now. I have an amazing team.I truly feel like they're my family. Like we all work together really well and do, would do anything for each other. But it, it took a long time to get there. And I definitely had some team members in the past who made me just want to quit dentistry altogether. just like get rid of everything.. So I think finding the right team members and building that team, it takes a while. And but once you find the right people, it feels good. And, you know, this is why I went into dentistry. This is why I went into ownership, is to work alongside people who have the same passion that I do, and, they make coming to work enjoyable again.Michael: Yeah. What were those team members doing, or why did they make you want to give up? Angelica: They would either no call, no show um, oh really? They would call or they'd call the morning of and say, Hey, I can't make it in. I'm sick. Or I have this going on, and I'm pretty lenient with, with callins and people not coming.As long as you give me notice. As long as it's not too frequent, but this was happening, happening very frequently. And so a lot of ti I bought an isolate because I just, I had to be prepared to work by myself, and it was very stressful turning rooms over breaking out the isolate and just being in the room one-on-one with the patient and having to, if I forgot something, I'd have to run outta the operatory.It was just chaotic. , but it was difficult to find people and I know that a lot of my colleagues are still struggling with that. And it's stressful. So I think managing people and hiring employees is probably one of the hardest things for me right now. Mm-hmm. well was one of the hardest things for me.Michael: How do you wish you would've dealt with it sooner? Even with the fear of like, oh my God, I can't find people. Angelica: I wish I would've because it was difficult to find employees. So I felt like I let a lot of things go. I wish I would've set better boundaries earlier on.because I was afraid to lose employees even though they were not so great employees. I was scared to lose them cause I didn't want to be by myself. And so I felt like I was bending over backwards to keep these people happy just so that I would have somebody helping me in the practice some employees would ask for different hours or they didn't wanna work certain days or they wanted to do a late start. And allowing some people to do that and not others is not fair. And I wish I would've just put my foot down and and said, no, these are the hours I hired you for these hours.These are the hours I expect you to come in. Instead of saying, oh, I think we can make it work. And stressing out over trying to make it work for that one person. And that's just. an example of, of one instance. Michael: Mm-hmm. . Okay. Was it easy to let them go? Angelica: Oh you know, the first time I had to let someone go, I was sweating.My heart was racing. It was uh, really difficult. But after, you know, being an owner of two practices and going through covid and the high turnover rate it has gotten easier to let people go. Don't no longer serve a purpose in my office or in my life. And I don't do it often anymore. I, I mean, I haven't let someone go in a very long time.But when I do it, I know that. I'm doing it for the betterment of the team. You know, you don't wanna keep somebody on who is the cancer of the practice, right? And bring everyone else down. Also, you don't want to keep around somebody who. Is making you miserable, then you're bringing that home to your family and family is so important to me.And so I wanted to make sure that my workplace is a happy place and I left happy, and that way I'm not coming home and bringing all the negative feelings home with me, cuz that's not fair to my family. Michael: Mm-hmm. . Yeah. No, that's true. A hundred percent. How did you let them go? How did it improve from the moment you were like, Because I get you like Yeah.Sometimes you're, you, you're negotiating in your head. You're like, that's not that bad anymore. You know what I mean? Like, I can, I can handle that, you know? But how Angelica: the best advice someone gave me was you bring the person in and. , the first thing that comes out of my mouth is I'm letting you go for these reasons.And then you list those reasons, but you don't beat around the, like I used to just beat around the bush a little bit in the beginning and it made things a little awkward, but I've found that if. , I'm letting you go. And here are the reasons. As the first thing out of my mouth, then they know already. And you give the reasons and it sets the tone.You keep it short. So there's a beginning, middle, and end, and you don't what's the word? You don't dilly dolly, you know? Mm-hmm. just very straight into the point. That's what they. You know, they don't want to sit around and listen to how they were so great, but you have to let them go and that sort of mess, just, I have to let you go.And these are the reasons why. Michael: Wow. Okay. That's a, that takes some, you know what I mean? Like some guts right there to just be like, I'm gonna let you go and here's why. Cuz in my mind, hell, if you were to tell me that, you're like, Hey, I'm gonna let, I need you to do this, Michael. And I'm like, okay, but what if they get angry?and they don't even let me have my time to explain why, you know what I mean? They're just like, what if I just tell them immediately? Was that any of your fears or no? Angelica: Oh yeah. And, you know, I was just prepared if, if things got emotional I was just prepared to, or if there were any, if there was any, Arguing.Then I was just prepared to say, you know, this conversation is over. If you have any additional questions, you can email me at my email address. But I need the keys and your sensors and I'll walk you out. We'll gather your things and I'll walk you out. Michael: Was there ever any arguing or angry or No.Or ? Angelica: No just keeping it short and being very straightforward has been helpful. It doesn't really give time for people to get emotional. You know, the only negative thing I've had happen was, you know, after the fact after they were able to think about it. I got some mean messages from one person, but that's about it.Michael: Like Text messages, you mean? Yeah. Oh, okay. Gotcha. You gotcha. Yeah, after that, after the fact that if it was a text message, I'd be like, I, you know what I mean? Yeah. It was, yeah. All said and done. As long as you're not, no wonder I let you go, kind of thing. Right. You know? Yeah. Just kind of, okay. But like that.So if you could real quick, break it down for me. What's the beginning, middle, and end of this process for you? . Angelica: So the beginning is, I'm going to let you go. The middle is these are the reasons why. And typically when I let somebody go, they have already been write-ups filed. And so I'll have those write-ups on the desk.And then after I give him the reasons, I ask them, what questions do you have? Typically they don't have any questions. And then I ask them, so that's all the middle. The end is, okay, I need your keys, your sensor. Let's walk through the office and gather your things, and I'll walk you out the back door and that's the end.Michael: I like that. Okay, nice. Awesome. So would it be okay right now if we kind of dived into your startup a little bit? The business side of it? Sure. Okay. So you said the build out was, or how much your loan was? 500, right? Yep. Mm-hmm. . Okay. And then how much was your build out? Angelica: Oh, so. , my buildout. It's hard. I, I don't really have like the complete breakdown.It's been, it's been a little bit, but I think my buildout was around three 80 or Michael: so. Okay. Three 80. Mm-hmm. . How was that process? Was it pretty smooth? Not so smooth, really hard.Angelica: You know, my contractor was great.we had done all the planning for my build out in 2019. We had all the permits in place. and then Covid hit. My contractor was pretty busy cuz he is a popular contractor in this area. And so I felt like in the beginning it was kind of slow because he was working on so many different projects.But then the city of Denver shut down and they weren't issuing any new permits. And so some of the oth these other projects were. Permanently put on hold and they really couldn't move forward with anything cuz the permits weren't in place. Whereas with my practice, my project everything was in place and ready to go.And in my head I knew, you know, everything shut down, but my construction ramped up and I was like, oh no. Like before I was like, let's, let's speed it up, you know, this is moving really slow. And then when it started to speed up really fast, I was like, oh my gosh, like, let's slow down . Cause things were shut down right now.So that was stressful. How fast everything started to move because we had already done a lot of the leg work. In preparation for the build. Another thing that was really difficult was materials. All the materials that I picked out from my practice. I think I picked out maybe 10 different tiles from my bathroom floor and five different sinks for my operatories because I would pick one outfit was aesthetically pleasing to me.And then it was no longer available because manufacturing was down. Hmm. . And so, that was really stressful. Like everything in my practice, I feel like every single material had to be replaced so many different times because it, we just couldn't get our hands on the materials. Michael: Wow, okay. So that's the part that was holding it back?Yes. Okay. Okay. And then you officially opened when? Angelica: August of 20. Michael: Okay. And when you, in the process of like, about to open, because it was in March, right? March when it hit like really hard in the US Covid. Angelica: Yes. I closed my prac, my secondary practice on March 17th, and I reopened on May 5th. Okay. So like I have those dates burned in two lineMichael: So any, any of that time were you ever kind of. A little scared or just be like, Hey, you know what, just kidding with the startup part. I don't know if I wanna do this anymore. Or were, were you just like, no, we're gonna do it. We're gonna go through all this and, Angelica: oh, I had come so far. I was, I was ready to keep going and I wanted it to be finished.I wanted to open and start practicing in my new practice. Michael: Hmm. Okay. That's good. That's good. Really, really great mindset. So then, what type of practice do you have? I know you mentioned it was, Angelica: So we do airway, we do, we're, I'm a general dentist. Um, So we do a lot of your basic restorations. But we really, my team and I really love working on cosmetic cases and airway.Okay, cool. That's nice. My hygienist is uh, myofunctional therapist as Michael: well. Oh, really? On purpose? Mm-hmm. , that's what you were looking for on. Angelica: Well, she came in as a hygienist and she had a passion for airway and wanted to learn more. So I sent her to finish an airway training course.So she became certified as a myofunctional Michael: Nice. That's really nice. Okay, so then how many employees do you have? Angelica: I have not including myself. Four employees. Michael: Okay. And then they are, The roles. Angelica: I have an office manager. I have a hygienist slash myofunctional therapist, and then my two dental assistants are both cross trained for front desk and being in the back with me.Michael: Okay. And they all were part of the process of your business consultant hiring them? Angelica: They were all hired by my business consultant, Amy. Michael: Right? Yeah. Okay, nice. So that really did stream. Oh Angelica: my gosh. We we love doing, I don't, you can't see my office, right? I took down the balloons, but it was just my birthday and they surprised me by decorating my office.And we, and they're just very sweet and thoughtful and we all do that sort of stuff for each other. I've never worked with a team that has, that is so thoughtful. Michael: Yeah, that's beautiful. That's really, really nice. Okay, so then total production and collection, what does that look like? So like last month?Angelica: Last month? Well I was on vacation yeah. So then the month, but, but, but we still did, well we were at 70,000. Oh, for the Michael: month. Okay. And then, so how many ops do you have? Angelica: I know I have four working operatories. I started when I built my practice. I plumbed for four. I built out two. Because I knew it was gonna be a very slow start with my fee for service startup.Just last week I had the final two operatories equipped. Michael: Okay. And then how many days Angelica: are you open? Four days. Monday through Thursday. Michael: The hours are Angelica: are what? 7:00 AM to 4:00 PM Okay. So it's Michael: pretty Angelica: good. Our morning huddle starts. We everyone is ready for the morning huddle at 6:45 AM. Michael: Okay. What does your morning huddle consist of?Angelica: So my office manager starts the morning huddle. And there's typically three people who speak during the morning huddle. My office manager, my hygienist, and then one of my dental assistants. And they each fill out a day sheet outlining new patients. So my office manager starts with the numbers for the month we're currently scheduled at.you know, $50,000 of production for this month. Here are the opportunities for this week. We have openings today for an emergency here. We could do a bigger procedure in a couple of days, so think about that. We need to fill this hole. And then she goes over the production, what we're scheduled for, for the day.And of course, you know, just going over where we can increase that production, how we can increase it. , then it moves on to my hygienist. My hygienist will say, we have, you know, today we had six new patients, which is great. So she goes through the new patients and we talk about how we're going to make that appointment special for them.We have a relaxation menu, so they always get offered that, and we make sure that we have all of that stuff laid out and ready when they enter the operatory. We'll go over. Existing patients and if there are any medical alerts that we need to be aware of any outstanding treatment mm-hmm.and then it'll go to one of my dental assistants. They'll go over lab cases that we have in if there are any emergencies, new patients in their column. Any outstanding treatment that could be scheduled that hasn't been scheduled. So that we can take advantage of getting that scheduled. Michael: Okay. And that all roughly takes about 15 minutes.Yep. Angelica: Well, and uh, then if I have any questions, I'll, I'll ask some questions. If things were scheduled a little wonky, I'll ask why someone's coming in for a consult, whoever spoke to them on the phone. I'll ask, well, what was discussed? And then there's, it's fun. Is then we all kind of chit chat at the end and there's a lot of laughter.Patients come in and they're like, it sounds like you're having so much fun back there. . Mm-hmm. . And sometimes we'll have like some we'll take turns buying coffee for each other. So, we have our Starbucks order taped up on the refrigerator. So like, if somebody wants to treat the team to coffee, they know what we all like.And so if someone brought coffee in, we'll sit around and drink coffee for a few minutes. Eat bagels or donuts, whatever we have. So it's just fun because we really bond during that time. Michael: Yeah, that's nice. I like that. That's really good. Like having the. Coffee thing, Angelica: you know? Yeah. Like, cause it got to the point where people were like, oh, I wanna treat everyone to coffee.What, what do y'all want? And then we, they'd have to wait for everyone to text back and we all pretty much order the same thing every time. So we decided to write it out and we all have a, like, a picture of it on our phone. So if we just wanna surprise the, you know, the office of coffee will, we'll do Michael: that.I like that. That's really, really nice. Okay. And then real quick, how many patients are you getting? Angelica: We are getting about, I think our average is around 40. Michael: Okay. 30 to 40, yeah. That's good. Yeah. And then what are you doing for advertising and marketing? So, Angelica: my business coach really doesn't like me putting much money into marketing.Uh, we actually get, a lot of our new patients come from internal referrals, which is a big one for us. Google and Yelp. We have you know, five stars on Google and Yelp. We have really great reviews from some of our best patients. , there's a local newspaper that I have an add out and I pay about 180 a month for that ad.And really, we don't get many new patients from that, but I continue to support them because they're local. And we have some patients who work for the local newspaper and they come in and we chit chat. So I just keep that there just to support them. Other than that, I've done nothing up until last month.I started Google Ads because I was noticing that my reviews weren't showing up. So I had people saying, oh, did you see my review? I wrote you a nice review, and I said, oh, I don't think I saw that. It's not popping up. And then they would show me on their phone that they wrote me a review. And it would show on their Google account, but it wasn't showing on our pro, on our business profile.So I went through all, you know, I researched why, why would our reviews not be showing up? And I went through and, you know, there was nothing that would've made that happen. You know, we were a verified business. They just for some reason weren't posting our reviews. Mm-hmm. . And one of my colleagues said, well, why don't you pay for a Google ad and then you'll start seeing.Those reviews pop up. I paid for a Google ad and that same day my review started showing, are you serious? It had been months like it had been maybe three months since we saw a review. . And so that was kind of crazy to me. You know, I don't know how I feel about it. It seems like extortion to a certain Michael: Yeah.dirty Google. What? Yeah. Angelica: So, I mean, maybe it's not related in my mind. It seems like it is, but we are now getting reviews and we're paying for Google Ads. Michael: How much are you paying for Google ads? You don't mind me Angelica: I got a special, it's like a holiday special where you. $500 and you got two A, you got to post two ads.So that's what we did. So we've only invested $500 in in that. Michael: Yeah, man. But I didn't know that. I never knew that, that that's, yeah, I wouldn't, that sounds kind of, it sounds kinda like Yelp if you think about it. You know what I mean? Angelica: Yes, exactly. Hmm. So, but I know a lot of my colleagues have been struggling with their reviews not showing up and I mean, maybe there is a correlation between the two.Who knows? Michael: Yeah. No. Okay. I get you. And then what system would you say is unique in your practice right now that you created or maybe you have adopted where you're like, it's either our handoff from front to back, or it's our new patient? Angelica: So something that my business coach helped me put together was the new patient welcome, making them feel comfortable in the practice because I don't know if you've seen pictures of my practice, but it's very homey.I didn't want it to be a sterile or very clinical setting. I wanted it to feel like I have a fireplace in my waiting room and like a stack of logs and I've decorated my office almost like a. . And so when you walk in, it doesn't have that dental office feel. And I think that's the biggest compliment that we get from patients is they just love how it has a relaxed feel.It already puts them at ease when they walk in. But the one thing that we do that I really love is we give our new patients a tour of the practice. So when Reza, my hygienist, or. Margarita My dental assistants bring a patient back. As they're walking them back, they'll say, well, here's our restroom.And they'll show them the restroom. And this is our really cool C B C T. It takes a 3D image of your face. And Dr. CTO will go into more detail on that here in a sec. But we'll, we'll be returning to this room to take an image later. Here is our sterilization room and as they're walking them back, you know, I have a very open concept design but everything is very clean looking, very aesthetically pleasing.And so it's just nice as they're walking them back to show them where everything is and then they walk 'em into the operatory. And now the patient knows like, if I have to use the restroom, I don't have to ask anyone. I know where it is. It makes them more comfort. Michael: I like that you give 'em like an office tour.They make them, Hey, here's the rest of your home kind of thing. Yeah. Angelica: You know what I mean? Exactly. Yeah. , I like that. You can place your things on, on this stand here and you can hang your coat here and let me take your purse for you and they'll hang that up for them. And they've already looked at our relaxation menu.You, and so we'll have. You know, if they want essential oils an eye mask. We have Disney Plus we have TVs mounted above the all the chairs and we have Disney Plus on the screens. And so I'll ask them if they wanna watch something specific. We have noise canceling headphones. So yeah, we just trying to make them feel comfortable.Michael: Yeah, that'd be nice. How cool would it be like to be the first Disney sponsor? Practice . It's my dream. It's everything I've ever wanted. , . Okay, cool. So then one of the last questions I wanna ask you is throughout this process, I guess, from the moment you sold your prac, your second practice, or your fir, your first one, your acquisition to, to now, today, what's been some of your biggest or your biggest struggle or fail or pitfall Angelica: since selling my second practice?Mm. You know, well, of, of course we've already talked about managing people and, and hiring employees. I'd say couple, there are two things that come to mind. Mm-hmm. for me. One is implementing new procedures, like when I started with airway, just getting that into the practice and setting up a system for that. It's really stressful. You know, training everyone on the, on airway, especially when you have a, when I had a higher rate of turnover training people to take those special images that I need intraoral photos and measurements, that was really stressful.Retraining every single person who came into my office to do that. So implementing something new. And then we just invested in cic, so we have the prime scan, the prime mill, and the prime print. . And so going through all that training and making sure we were doing everything right anytime there's something new, it just gets a little bit more stressful.And then I think it's all around people managing people, right? So the second thing would be patient management. As a new dentist, when I came out of dental school, I felt like I let people walk all over me. I was scared to stand up for what I. Was right. And, you know, my confidence level wasn't the best because I was so new.So I think building that confidence, setting boundaries, even with patients not letting them because some people I feel like have been struggling with , you know, post covid, the post covid era. Mm-hmm. . Um, There are a lot of people struggling with personal issues and coming to the dentist. It's, it's no fun sometimes.And so they show the worst parts of themselves when they're anxious or scared. some people can come off quite mean or rude to a team member or even to me sometimes, and not letting that happen standing up for myself. That has. The biggest struggle, but something that I've really mastered this the past couple of years is building that confidence and standing up for myself and setting those boundaries.You get really good at setting boundaries when you have when you have children, because you'll do anything for your kid. Right. And it's sad because I was struggling and I didn't , I didn't treat myself very nicely. The things I was saying to myself weren't very good. And so I actually started going to therapy after around the time I sold my practice because I just, I needed help.I was struggling personally and going to a therapist, she really helped me to set those boundaries. And she said, you wouldn't treat your kid this way. You're beating yourself up over something a patient told you or something negative a patient said about you. And you're just, you're saying all these mean hurtful things about yourself in your head.You would never say that to your kid. And I'm like, you're right. I, I love my daughter. I would never treat her that way. And so then she was like, well, why would you treat yourself that way? And I just sat back, I was like, you're right. I need to be nicer to myself. I need to have more grace. Um, I need to set boundaries and don't let people get you down.I mean, , you do dentistry for a reason. You went to dental school for a reason. You're highly qualified, you know what's best in the dental realm. So, you know, stand up for yourself Michael: a little bit. Mm-hmm. , do you feel like you kind of slipped back into that sometimes? Angelica: Very rarely now. But when I first started out, oh yeah, Someone would say, Make a comment like, oh, you're taking so long on this filling. And I'm like, oh my gosh, did another dentist do it like so much faster than I did? Was it more comfortable? Like, am I a bad dentist? ? Yeah. And I, my, I would just go into a downward spiral. But I don't let myself do that anymore.Michael: Yeah, no, I get you a hundred percent. I remember one person told us, like, if you get on a train right to a Destin, And then you realize like the intercom guy or whatever is like, we're going here and you're like, crap, I'm supposed to be on the other train. Would you just say, I'm gonna go all the way to the very end of this destination, get there and then get off?Or what would you do? I'm asking what would you. Angelica: Yeah, I would change directions and, and reroute myself, Michael: right? Like on the next exit, wherever it's I'

Chad and JB spend some time with Dr. Travis Campbell talking all things insurance!  This topic is so vitally important for the health and success of all practices whether FFS or in network.  Travis has spent years gaining a deeper understanding of how insurance companies work and how to optimize your relationship with them.  Dr. Travis Campbell, has been a practicing dentist since 2009, after graduating from Baylor University in Waco, Texas (2005) and then Baylor College of Dentistry in Dallas, Texas. Yes, Dr. Campbell is a born and bred Texan, and proud of it. But even more notable, dentistry simply runs through his veins. He announced he “wanted to be a dentist” after his first dental visit at the age of three, and never once changed his goal.Today, dentistry remains a passion. He still loves the clinical side of treating patients, yet early on he developed a similar passion for the business end of running a practice. In fact, before he graduated from dental school, he built a vision and business plan for 380 Family Dentistry in Prosper, Texas. At the time, the town of Prosper was a very tiny community well north of Dallas. There were cattle living across the highway from his first office!Dr. Campbell is now an author, trainer, speaker, contributor to various online dental communities, and dental coach and consultant. Ever an entrepreneur, Dr. Campbell purchased a second dental practice, in Garland, Texas in the fall of 2019. Having gained a reputation as a resource for other dentists in the complex area of dental insurance, Dr. Campbell's new “moniker” is “The Dental Insurance Guy!” From understanding insurance to developing strategies to accelerate practice growth, Dr. Campbell delivers practical, actionable content that dentists and team members can use immediately. He dispels many of the myths and misinformation around today's dental insurance policies and explains how to navigate the complexities of being an exceptional dentist, business owner, and leader while still having a life outside of work.

We are joined by Dr. Travis Campbell to discuss Maximize Your Revenue When Dealing With Insurance Companies and much more!When Dr. Travis Campbell had questions about insurance, he learned quickly that he had to do his own research to find answers. This required a significant investment of time because insurance information is not always clear cut and certainly not well documented as a whole. Even dental insurance companies can sometimes be poor sources for correct information. Through determination and dedication, he decided to not only write a comprehensive guidebook, Understanding Dental Insurance: A Guide for Dentists and Their Teams, but he also created a space for fellow dentists to come together and get the training needed to either avoid or quickly overcome most challenges that come with dental insurance. Remember, you are not alone. Join today. If you don't learn the rules, you are limiting yourself to never fully learning the game; therefore, lowering your chance of maximizing claim reimbursements.Dr. Travis Campbell, has been a practicing dentist since 2009, after graduating from Baylor University in Waco, Texas (2005) and then Baylor College of Dentistry in Dallas, Texas. Yes, Dr. Campbell is a born and bred Texan, and proud of it. But even more notable, dentistry simply runs through his veins. He announced he “wanted to be a dentist” after his first dental visit at the age of three, and never once changed his goal.Today, dentistry remains a passion. He still loves the clinical side of treating patients, yet early on he developed a similar passion for the business end of running a practice. In fact, before he graduated from dental school, he built a vision and business plan for 380 Family Dentistry in Prosper, Texas. At the time, the town of Prosper was a very tiny community well north of Dallas. There were cattle living across the highway from his first office!Dr. Campbell is now an author, trainer, speaker, contributor to various online dental communities, and dental coach and consultant. Ever an entrepreneur, Dr. Campbell purchased a second dental practice, in Garland, Texas in the fall of 2019. Having gained a reputation as a resource for other dentists in the complex area of dental insurance, Dr. Campbell's new “moniker” is “The Dental Insurance Guy!” From understanding insurance to developing strategies to accelerate practice growth, Dr. Campbell delivers practical, actionable content that dentists and team members can use immediately. He dispels many of the myths and misinformation around today's dental insurance policies and explains how to navigate the complexities of being an exceptional dentist, business owner, and leader while still having a life outside of work.Learn more:dentalinsuranceguy.com ***** SPONSOR: – Omni Premier Marketing: https://omnipremier.com/dental-marketing/ CONNECT: – Facebook: https://www.facebook.com/thedentalbrief/ – Instagram: https://www.instagram.com/thedentalbriefpodcast/ – LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217 – Patrick's LinkedIn: https://www.linkedin.com/in/pchavoustie/– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w WEBSITE: – https://dentalbrief.com/

Learn what we know about these often undetected conditions. We look back to relevant episodes and some important comments from our experts.   We also asked our producer Sean Fox for some of his favorite episodes from the past year. Guests:              Episode 36.  Quick Virtual Workouts for Anywhere   Lauren Updyke, MS, American College of Sports Medicine Certified Trainer, Director of the University of Washington Whole U program.   Episode 6. Cardiovascular Health—How to Keep Beat with your Heart                 Eugene Yang, MD: Cardiologist, Clinical Associate Professor, Cardiology, UW School of Medicine; Medical Director for UW Physicians Eastside Specialty Center, Governor of the Washington Chapter of the American College of Cardiology; Director of the Cardiovascular Wellness & Prevention Program at University of Washington    Episode 15. What Everyone Should Know about Tobacco, Smoking and Vaping Sarah Ross Viles, MPH: Director of the Tobacco Studies Program University of Washington, former Chronic Disease Program manager Public Health, King County Washington. Tim McAfee, M.D. Affiliate Assistant Professor, Health Sciences University of Washington, Former Director, Office on Smoking and Health, Center for Disease Control and Prevention. Consultant with the CDC Anti Smoking Media Campaign   Episode 4.  Diet - Eat, Drink and Be Healthy            Marian L. Neuhouser, PhD, RD Fred Hutchinson Cancer Research, Program Head, Cancer Prevention Program Public Health Sciences Division, Affiliate Professor University of Washington, School of Public Health, Department of Epidemiology ALSO: Episode 27: Metabolic Syndrome, Diabetes and Other Common Endocrine Health Issues              Arthi Thirumalai, MD.  Assistant Professor, Endocrinology Division, University of Washington Episode 16. Mental Health: Part 1—General Depression; Part 2—Deeper Depression, Suicide and Suicide Prevention.               Daniel J. Singer Ph.D. Washington State Licensed Mental Health Therapist, Specialized in the Counseling and Treatment on Mental Health Diagnosis.  Dr. Jeffrey Sung M.D. University of Washington Instructor of Psychiatry and Behavioral Sciences, Board certified psychiatrist at the University of Washington, the Pioneer Square Clinic, and in private practice. Episode 10. Prostate Cancer:  A) Detection, Diagnosis and PSA, B) Surveillance and Treatments                Daniel W. Lin, MD, Professor Department of Urology, University of Washington School of Medicine, Chief of UW Urologic Oncology, and The Pritt Family Endowed Chair for Prostate Cancer Research.           Episode 52: Hiking, Backpacking and Staying Safe in the Wilderness   Lee Jacobsen, JD. Lee is a Seattle attorney and avid hiker and backpacker. He is a founder of the Washington Hikers and Climbers facebook group, an 8-years running FB hiking community of over 200,000 people in WA state. Tim Durkin MD. Tim is a physician with board certification in both emergency and sports medicine, based in Colorado. Dr Durkin is the chief medical officer for Base Medical, a wilderness medicine education company, as well as medical director for the San Juan National Forest, SAR program coordinator for Colorado Highland Helicopters, and a responder with La Plata County SAR in Colorado. He is a former paramedic and Eagle Scout, with over 25 years of technical wilderness SAR experience. Dr Durkin practices emergency medicine at a rural hospital serving Native Americans, and occupational medicine for public safety agencies. Opinions expressed today by Dr Durkin are his own and not official positions of any of his employers or affiliates.    Episode 47: Dental Health and Care    Gary Burt, DDS. Private practitioner for more than 35 years in the Seattle Washington USA area. Specializing in General and Family Dentistry, Esthetic Dentistry, and Complex Restorative & Cosmetic Dentistry.     Episode 44: Grief, Grieving and the End of Life Jennifer R. Levin, PhD, MPH, MFT.  Trauma and grief therapist, marriage and family counselor, with extensive experience in counseling and education on trauma, death and dying, bereavement, and loss.   Visit our website for all the podcasts, additional resources and social media links Website: theoriginalguidetomenshealth.org Facebook: https://www.facebook.com/theoriginalguidetomenshealth/ Twitter: https://twitter.com/guide2menshlth Linkedin: https://www.linkedin.com/company/the-original-guide-to-mens-health/

Teeth! Your amazing pearly whites! We use them everyday to eat and to smile. But what are teeth made of and why is brushing and flossing them important? Akshay goes to the dentist for his check up and talks to Dr. Ami Desai, a dentist at Family Dentistry and Orthodontics. In this episode, you will … Continue reading "Episode 119: All About Teeth! With Dr. Ami Desai"

Nicole and Tito from Clermont Family Dentistry in Clermont, Florida joins us today to give us a behind the scenes look into their success as a top performing practice. The passion they have for providing quality patient care can so easily be found in their words, and you'll surely walk away with a wealth of inspiration and ideas to try out in your own practice.We discuss:Major factors attributing to their phenomenal new patient and retention ratesProcesses that foster continuous word-of-mouthSystems to avoid information overload and more effectively reach goalsWays to use DI to keep track of what's important and to stay on top of every opportunityEfficient hand-off practices to be in total sync with the teamFollow-up processes that makes handling insurance claims and getting paid easier You can reach Tito and Nicole at:Tito.albino@clermontsdentist.com 352-888-0932nicole@clermontsdentist.com 973-270-4575Clermont Family Dentistry office number: 352-242-1763See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast

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Learn how Carolina Family Dentistry can help restore your teeth

Today, we take a close look into another top performing practice, Droel Family Dentistry. In this authentic, deep-dive conversation with Dr. Andy Droel, we cover everything from the how data utilization differs amongst practices, to key advice for those still early in their dental careers, to going against the grain and committing to systems that work, how patient relationships play a part in high case acceptance, to testing new patient flows, and so much more.See a demo of DI and get a $50 gift card: get.dentalintel.net/podcastCheck out Droel Family Dentistry at: www.droelfamilydentistry.com

Tune in to hear from the COO at Riccobene Associates Family Dentistry, Lorri Detrick, and from Jay Letwat, VP of Dental at Sunbit. Lorri and Jay share tools that help drive growth, key considerations for potential patient financing partners, patient financing success stories, and more!This episode is sponsored by Sunbit

Tune in to hear from the COO at Riccobene Associates Family Dentistry, Lorri Detrick, and from Jay Letwat, VP of Dental at Sunbit. Lorri and Jay share tools that help drive growth, key considerations for potential patient financing partners, patient financing success stories, and more!This episode is sponsored by Sunbit

On another bonus episode of our Deep Dive series, Zach Shelley of Satellite Family Dentistry from Satellite Beach, FL joins us to give us a deeper insight into their impressive case acceptance and collections percentages, as well as their incredible team culture. Listen as we discuss:Core values and habits that help maintain a truly collaborative environmentMaking sure to recognize the good and taking the time to provide positive reinforcementHow morning huddles are different with DIWorking in and preparing for same-day treatment to save time and increase efficiencyTo learn more and to take a demo of DI and get a $50 gift card, check out: get.dentalintel.net/wfn

Fielden Family Dentistry has released insights on their variety of services.

Dentist 101 (1-713-773-1300) now accepts patients with Medicaid and PPO insurance coverage in Bellaire, Texas, offering them their trilingual dental services in exchange. To find out if Dentist 101 is right for you, visit https://txdentist101.com (https://txdentist101.com)

This episode is sponsored by: Dandy | The Fully Digital, US-based Dental Lab‍For a FREE scanner & $250 in lab credit click here: meetdandy.com/tdm !‍‍Guest: Ankur GuptaPractice Name: North Ridgeville Family DentistryCheck out Ankur's Media:‍Dr. Gupta's Educator WebsiteThe Happy Dentist Retreat‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍‍‍My Key Takeaways:If you're not comfortable ground marketing, sometimes it's best to just do it until you are!Testing new systems is great, but remember when something works, stick with it.Professional is not always the answer for engaging marketing.You'll never do something special without team meetings. Facilitate the planning needed for special projects!It doesn't matter how much you make, if you have even more debt. Be sure to take paying debt off seriously.Not letting rejection bother you can tremendously improve confidence and case acceptance. Learn how!‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]

Dental Marketing with Legwork Podcast Website Follow @dental_digest_podcast Instagram Follow @dr.melissa_seibert on Instagram Connect with Melissa on Linkedin Dental Digest Podcast Facebook Dr. Vargas received his D.D.S. from the Peruvian University School of Dentistry in 1985 and completed a two year advanced education residency in general dentistry at The Eastman Dental Center in Rochester, New York in 1992. He received his Master of Science degree and certificate in Operative Dentistry from the University of Iowa in 1994. Dr. Vargas is an associate professor in the department of Family Dentistry at the University of Iowa. He has contributed to several texts, is on the Editorial Boards of several journals, publishes extensively and is the Operative Dentistry section editor for Practical Procedures and Aesthetic Dentistry. Dr. Vargas lectures nationally and internationally on cosmetic dentistry and is an active member of the American Academy of Cosmetic Dentistry, the Academy of Operative Dentistry, the American Dental Association and the International Association for Dental Research. In addition, he maintains a part-time private practice at The University of Iowa College of Dentistry in Iowa City, IA.

Dental Marketing with Legwork Podcast Website Follow @dental_digest_podcast Instagram Follow @dr.melissa_seibert on Instagram Connect with Melissa on Linkedin Dental Digest Podcast Facebook Dr. Vargas received his D.D.S. from the Peruvian University School of Dentistry in 1985 and completed a two year advanced education residency in general dentistry at The Eastman Dental Center in Rochester, New York in 1992. He received his Master of Science degree and certificate in Operative Dentistry from the University of Iowa in 1994. Dr. Vargas is an associate professor in the department of Family Dentistry at the University of Iowa. He has contributed to several texts, is on the Editorial Boards of several journals, publishes extensively and is the Operative Dentistry section editor for Practical Procedures and Aesthetic Dentistry. Dr. Vargas lectures nationally and internationally on cosmetic dentistry and is an active member of the American Academy of Cosmetic Dentistry, the Academy of Operative Dentistry, the American Dental Association and the International Association for Dental Research. In addition, he maintains a part-time private practice at The University of Iowa College of Dentistry in Iowa City, IA.

Fielden Family Dentistry announced the continued availability of their dentistry "Fielden Families dental care" available at a

Tips for Anterior Composites Episode #376 with Dr. Marcos Vargas Patients are aesthetically driven more than ever. But aesthetics is beyond just the tooth itself or what the patient wants. And to share tips on how to have these discussions with patients, Kirk Behrendt brings in Dr. Marcos Vargas, a professor in the Department of Family Dentistry at the University of Iowa. With his advice, you will think differently about aesthetics and anterior composites, and learn why composites are vital to your practice. To learn how to make your patients happy with your composites, listen to Episode 376 of The Best Practices Show! Main Takeaways: Aesthetics is not just about the tooth itself, but the entire face. Never give the mirror to the patient! And keep it at your arm's length away. The “perfect” smile is different for each person. Avoid patients who you can't make happy with your dentistry. If you want to learn aesthetics, learn dental anatomy. Quotes: “Anterior composites are one of those materials [that], with the proper techniques, [can] really save tooth structure. It's just so conservative, the nature of it. Preparations are minimal, if needed. I think dentistry is moving in that direction, conservative dentistry. We've been moving for a while, and that movement has accelerated. So, I think everybody needs to know composites. When you tell your patient you are going to do something very conservative, they immediately perk up and say, ‘Oh, I like that,' because probably from their physicians and medicine care, since I'm getting more conservative — like surgeries are getting much smaller, getting into robotics and things like that, they know that minimally invasive is better. So, that trend is catching up in dentistry too.” (5:38—6:29) “Patients know. It's like, ‘Oh, conservative. You want to save my tooth or my tooth structure. That's great.' So, I think nowadays, we should be looking into providing that care to our patients, minimally invasive care, preventive care, in all aspects.” (6:30—6:49) “Always think about the face, the smile, and then the teeth from the outside to the inside. The face frames the lips, the lips frame the teeth, and the teeth are framed not only by the lips but also by the gingiva.” (9:14—9:28) “In the past, we looked at just the teeth. We just looked at the teeth, and the rest wasn't that important. But patients come to you for aesthetics. And aesthetics is not on the tooth itself, it's in how all the teeth fit together, the centrals, the laterals, the canines, the premolars and the buccal arch, how they fit together, where they are with respect to the gingiva, how the gingiva comes down, how the lips move when the patient smiles, how they show it, how their lips move and show the teeth, and how that smile fits on the face. So, that's how I think somebody that is new to dentistry needs to look into it, from the face in.” (9:35—10:15) “Usually, a patient will come with a very specific — aesthetics can be small, it can be big. So, let me give you a couple of scenarios. One is when the patient knows very specifically what they do not like. Example, ‘I do not like the space between my front two teeth.' Or somebody can say, ‘I don't like my smile.' So, very different. And the diastema between the two front teeth is very specific. So, they already know exactly what they're coming for to the office. And on the other side, you have the people that have these, ‘I want to have a better smile.' So, it's a very different approach that I have.” (11:03—11:48) “Usually, the patients that have a small diastema, I would probably grab a little composite, put it in the mouth, just muck it up, three-second cure, give them the mirror. Now, let's do a little parentheses, because I think that's a tip that I want to give you there, the mirror. I learned a long time ago, never, ever give the mirror to the patient. Always hold it for them at an arm's distance. And it's your arm distance, not the patient's....

Dental care for all ages has come a long way in the last couple of decades. There are new tools and methods for preventative and restorative care, and for reducing fear of the dentist. This episode gives you the basics plus these updates, and has helpful tips for optimizing your personal dental health, and even how to help pay for it.   Guest Gary Burt, DDS. Private practitioner for more than 35 years in the Seattle Washington USA area. Specializing in General and Family Dentistry, Esthetic Dentistry, and Complex Restorative & Cosmetic Dentistry. Resources How to find a dentist: 1) Ask friends, family or colleagues for general dentist recommendations. 2) If you are new in town, try calling the local periodontist--they usually know most of the general dentists in an area. 3) https://findadentist.ada.org/ For low cost, high quality care, visit the clinic of a University Dental School (e.g. in the Seattle area: https://dental.washington.edu/patient/clinics/ ) Look for city, county or organizational health fairs that offer dental clinics (e.g. in the Seattle area: https://seattlecenter.org/skcclinic/.    https://www.facebook.com/SKCClinic/   Social Media Facebook Page: https://www.facebook.com/theoriginalguidetomenshealth/ Twitter: https://twitter.com/guide2menshlth LinkedIn: https://www.linkedin.com/company/the-original-guide-to-mens-health

Welcome back to The B Dawson Show. This week, we talk to Dr. Janice Doan from A+ Family Dentistry. This week, we discuss starting a business, taking it 10X, then how to coordinate an exit strategy that sets the business up for success and helps YOU move onto the next chapter of your life. Support the show: http://cardoneventures.com See omnystudio.com/listener for privacy information.

Dr. Chong Shao spent his first four years as a dentist exploring multiple practice models in multiple states.That experience helped shape his long-term vision and desire to own and operate two practices with his wife, Dr. Katie Nagel Chao, in small-town Iowa.Listen to the latest episode of The Practice Growth Podcast to learn more about: How Dr. Shao and his wife have split different dental procedures between practices to best suit their respective clinical interests and strengths. The process of merging two different practices and staffs into one shared vision. What Dr. Shao's brief experience with mobile dentistry taught him about both patients and business. Plus more.You can reach Dr. Chao and find more information about his practices at drshao@jonescountydds.com or facebook.com/jonescountyfamilydentistry

Join this podcast's Facebook Group: The Dental Marketer SocietyGuest: Dr. Kathryn AldermanPractice Name: Nebraska Family DentistryCheck out Kathryn's Media:‍LinkedIn profile: www.linkedin.com/in/progressivepracticesolutionsEmail: nebraskafamilydentistry@gmail.com‍‍Host: Michael Arias‍Website: The Dental Marketer‍‍Join the podcast's Facebook Group: The Dental Marketer Society JOIN MY EMAIL LIST HERE FOR GROUND MARKETING STRATEGIES AND TACTICS.‍‍‍My Key Takeaways:What is click through ratio?The importance of an FAQ page.Find a specific group to market to, then expand.patients will do research, so optimize your website and Google page!‍‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes!‍‍DON'T FORGET TO:Join The Newsletter here and be a part of The Dental Marketer FamilyClick here to see how you can attract new patients immediately and consistently!Click Here to join the Ground Marketing Facebook Group‍

Dr. Jesse Chai is the Owner of Bradford Family Dentistry, where he also serves as Senior Dentist. Dr. Chai's focus includes orthodontics, cosmetic dentistry, implants, headaches, and sleep apnea. Dr. Chai took over the dental practice in 2001 and has since won the local “Entrepreneur of the Year” award for his efforts in the community. He considers himself a lifelong learner with a goal of patient comfort and high quality dentistry. In this episode… What's your top priority when it comes to your teeth? Having straight, white teeth looks nice, but did you know it can also increase your lifespan and improve your quality of life? Listen to this episode of the Tiger Performance Podcast to learn about all the ways you can benefit from receiving high quality dental care and maintaining good dental health! In this episode of the Tiger Performance Podcast, Steve Adams welcomes Dr. Jesse Chai, Owner and Senior Dentist at Bradford Family Dentistry, for a captivating and insightful conversation about the need for quality dental care and how your dental health impacts much more than just your smile. They discuss the importance of straight teeth in preventing gum disease, the many ways dental care can lead to a longer, healthier life, and how Dr. Chai builds strong relationships with his patients. 

Sunny, Dripping Springs Family Dentistry Office Administrator, shares what sets her practice apart and how eAssist has helped her reconnect with patients.

Sometimes it's just nice to hear words of wisdom from someone who has already ventured down the path you're on. Dr. William Harvey gives his insights into the highs, lows and even natural disasters that could plague a growing business. I take a question on "the biggest challenge facing dentistry" and beg for some guidance from the audience on the best gourmet coffee machines.

For the first 14 years of his career, Dr. Beau Beecher followed a traditional career path for a dentist – private ownership with one partner in one location.But beginning in 2014, Dr. Beecher and his partner Dr. Eric Kimball pivoted in new direction. And as of early 2021, Kimball and Beecher Family Dentistry has grown to six locations across eastern and central Iowa with 18 dentists.Listen to the latest episode of The Practice Growth Podcast to learn more about:  The inflection point that led to the merger and acquisition of five additional practices. How Dr. Beecher transitioned from a clinical dentist to a CEO role in the organization. Dr. Beecher's viewpoint on “the new frontier” of dentistry. Plus more.You can reach Dr. Beecher at beaubeecher@gmail.com or 319-830-0050. You can learn more about his practice at kimballandbeecher.com

Learn how Dr. Dustin Wallace and his amazing team at Maumelle Family Dentistry set themselves apart in their community, work to give every patient a great experience, and are so deserving of an eAssist Top Practice Award.

In this episode of Global Impact, we host Dr. Nikki Green of Fort Worth Cosmetic & Family Dentistry.

Dr. Janice graduated from USC Dental School in 2009. She is currently practicing general dentistry in beautiful sunny San Diego. She is also an author. She co-author her book with her sister called “Keys to a Healthy Smile After 40: 7 Secrets to Feeling 7 Years Younger” and is currently available on Amazon. Together, Dr. Justene Doan and Dr. Janice Doan run A+ Family Dentistry in San Diego. Recognized as “Top 40 Under 40” dentists in America in 2015, they have been featured in the media as exceptional dentists. The Sisters understand dental care both personally and professionally. They both have beautiful, healthy white smiles today -- but it wasn't always that way. The Doan sisters were born in Vietnam. After the war, their prospects were bleak. They tried to escape, but were captured and imprisoned in a concentration camp. They didn't have enough to eat -- or even a toothbrush. Their teeth were full of cavities. Their book reveals the miraculous story of their harrowing escape from Vietnam to America.  After receiving dental care in the US and experiencing first-hand the transformation in their health, confidence, and smiles, the Doan sisters decided to become dentists. Drs. Justene and Janice Doan are passionate about spreading the message that it's not too late to get a healthy, beautiful smile. Most people have no clue how to care for their teeth in their forties, fifties, and beyond, and they're jeopardizing their smile and their health without knowing it. And It's not their fault.

Dr. Robert Asp DDS has over 35 years experience operating a private family practice in Hilbert, Wisconsin and has opened a second office in Appleton, WI 5 years ago. Although Robert is not an orthodontist, he shares the benefits of offering these services in his practice due to the higher demand for aesthetics rather than function. Dr. Asp was an early adopter of digital technologies, using the iTero scanner to send digital impressions for the past 6 years. Dr. Asp gets satisfaction from creating beautiful smiles that give children and adults confidence. He is the founder and CEO of Aspiration Seminars.    Live Life Smiling  Aspiration Seminars