Tech means Business

The burden of responsibility placed on MSPs (managed service providers) is huge. They not only must keep all their clients' IT systems running and secure, but they also have to be proactive in data governance, backups, cybersecurity and much more. Plus, there are the small matters of internal HR, Finance, Marketing and the rest!The ConnectWise ASIO platform is the go-to software that MSPs use to run their businesses, and on this episode of the Tech Means Business podcast, we talk to APAC Evangelism Director, Nick Moran.Nick ran his own highly successful MSP business in Australia for nearly three decades, a company he started from scratch and built to a point where it was acquired last year. Instead of enjoying a well-earned retirement however, Nick soon joined ConnectWise to share his experiences and promote the capabilities of the company, plus he's helping improve the platform further still, in line with feedback from frontline staff in MSPs across the APAC region.Entirely developed from the ground up on cloud-native, containerised technology, and integrating AI functionality, the ConnectWise ASIO™ platform is the world's first purpose-built platform for TSPs, taking ConnectWise ahead of its competitors in this highly specialised software space.You can check out ConnectWise here:https://www.connectwise.com/Information on the IT Nation event in Sydney is here:https://www.connectwise.com/theitnation/apacConnectWise ASIO platform:https://www.connectwise.com/platformNick Moran's LinkedIn profile is here:https://www.linkedin.com/in/nickmoran/The show's host, Joe Green, is here:https://www.linkedin.com/in/josephedwardgreen/

Any organisation lives or dies on its communication abilities. In today's digital-first environment, connecting customers and companies via the channel they're most comfortable with is a critical operational component.With the advent of mature, cloud-based systems, an increasing number of businesses are migrating from on-premise VOIP systems to UCaaS or CCaaS platforms (unified communications as a service, or contact centre as a service).These advanced pieces of software let contacts and collaborations take place seamlessly as the participants shift from voice, to video, to text - even mid-call. But UCaaS means a whole lot more besides these engineering basics, and today's guest on the Tech Means Business podcast takes us through the details.Amir Hameed, Senior Vice President Worldwide Software Sales and Engineering at RingCentral, has a long career spent promoting high-quality customer and employee experiences. At RingCentral, his role is to make sure that call centre agents all over the world enjoy their work and give delightful customer experiences at every touchpoint.In this episode we find out how CX and EX can be transformed, statutory data compliance achieved, and primarily, how organisations and brands can turn customers into brand advocates, and transient employees into long-term investments that bring great value to any-sized business.You can learn more about RingCentral offerings here:https://www.ringcentral.com/au/en/The AI-enhanced UCaaS, RingCX is the subject of focus here:https://www.ringcentral.com/au/en/ringcx.htmlAmir Hameed is on LinkedIn:https://www.linkedin.com/in/amirhameed/And the host of the show, Joe Green, is here:https://www.linkedin.com/in/josephedwardgreen/

The Linux operating system and open-source software run much of the world's digital infrastructure. Its unusual business model is based on value-added service agreements comprising support, maintenance, security, and bug fixes.In 2024, many organizations using open-source software have been impacted by decisions by vendors to effectively prevent access to source code and sudden changes in end-of-life schedules on which businesses rely to prioritize spending.This episode of the Tech Means Business podcast talks to Vishal Ghariwala of SUSE (one of the leading enterprise software supply and development companies) about the state of open-source in 2024. What alternatives are there for companies looking at the approaching end of support for their essential, business-critical software?Vishal is the Director and CTO at SUSE for the Asia-Pacific region and brings his experience from a lifetime in open-source to the table. We talk about byte-for-byte compatibility between different brands' offerings, the spirit of innovation that comes from collectivism, and how software developed and freely distributed marries with traditional financial models.The OpenELA (Open Enterprise Linux Association) is here:https://openela.org/Find out more about Liberty Linux here:https://www.suse.com/products/suse-liberty-linux/This editorial covers some of the issues discussed:https://techhq.com/2024/02/when-is-centos-os-7-reaching-end-of-life/Vishal Ghariwala is here:https://www.linkedin.com/in/vishalghariwala/And your host, Joe Green, has been forked here:https://www.linkedin.com/in/josephedwardgreen/

With staff shortages ever-present and expectations for quality support & security rising, what solutions to the myriad challenges are there for Managed Service Providers and support functions in the enterprise?A new report from NinjaOne and Omdia looks at the pain points and outlooks for growth from decision-makers in the IT support space. In conversation with two executives from NinjaOne, the Tech Means Business podcast goes through some of the paper's findings, and discusses its contents and implications.NinjaOne is the APAC's most forward-looking supplier of software and systems in the space, providing its clients with the tools they need to maintain security, solve problems, and keep on top of complex support structures for endpoints and end-users.Can systems step in where staff shortages are most severe, and if so, where exactly, and how? The Tech Means Business podcast talks to Matt Law (Senior Product Marketing Manage) and MJ Robotham (Director of Sales, APAC) from NinjaOne.The Omdia/NinjaOne paper, 'Leading IT Trends for 2024' can be downloaded here:https://www.ninjaone.com/blog/unveiling-the-top-it-priorities-shaping-2024/Read the report on LinkedIn:https://www.linkedin.com/posts/ninjaone_read-the-full-report-activity-7150151050555969537-3o4R/Call the company toll-free: 61 1800 490 516Read more about NinjaOne here:https://www.ninjaone.com/Matt Law's LinkedIn page:https://www.linkedin.com/in/matthewlaw1/MJ Robotham is here:https://www.linkedin.com/in/mjrobotham/Joe Green, the show's host is here:https://www.linkedin.com/in/josephedwardgreen/

Today's utility companies face an ageing infrastructure, demand for better customer experiences, regulation and the need to digitise all areas of operations. Helping them achieve these goals is Wipro, the Indian multinational that's revitalising companies' methods, mindsets and technology infrastructure.With specialist knowledge of the sector, and many years experience (our guests today bring c. 100 years in the industry between them), Wipro's consultants, builders and engineers are bringing about the changes necessary to bring value to stakeholders and consumers.This episode of Tech Means Business covers challenges, solutions and industry trends, with plenty of good old-fashioned advice for the sector and the professionals making critical decisions. With challenges from operational realities through to selling the business case for technology at board level, our guests guide industry stalwarts and outsiders through the complexities of the utilities sector in the UK.You can read more about Wipro's work with worldwide utilities companies here:https://www.wipro.com/utilities/Ajay Chandran, Regional Head of Energy, Utilities and Infrastructure for the UK & Irelandhttps://www.linkedin.com/in/ajaychandran/Rebekah Docherty, Vice President, ENU and Telecoms Businesshttps://www.linkedin.com/in/rebekah-docherty-0a04744/Sampathkumaran Hariharan, Director of Digital Transformationhttps://www.linkedin.com/in/hariharansampathkumaran/Ankit Sharma, Account Executivehttps://www.linkedin.com/in/ankit-sharma-9864a46/

The gender pay gap is an issue that saddles organisations with significant problems. Most obviously, those on the wrong side of the disparity will feel it most, but as our guest on this episode of Tech Means Business explains, it's significantly disadvantageous for companies to perpetuate the injustice.Kylie Baullo is General Manager and Managing Director in Australia for ADP, the world's leading provider of HCM (human capital management) and HR solutions. We discuss how, by looking at data from payroll and across HR, companies can begin or continue their journey in lowering the gap between what men and women are paid.Attracting and retaining skilled staff is a massive challenge for every Australian employer, and by proving they're taking positive action on pay, they'll attract and retain key employees.Taking a consultative and data-driven approach, ADP is helping its clients address the heart of the pay gap issue, firstly by surfacing the relevant data, and then taking proactive measures to turn the workplace into a much better place to work and earn.The WGEA data mentioned in the podcast is available here:https://www.wgea.gov.au/pay-and-gender/gender-pay-gap-dataLearn more about ADP in Australia:https://au.adp.com/Kylie Baullo is on LinkedIn:https://au.linkedin.com/in/kylie-baullo-23424792Joe Green, the host of the show is here:https://www.linkedin.com/in/josephedwardgreen/

Chris Holmes (Lord Holmes of Richmond) is Britain's most successful paralympic swimmer, winning a total of nine golds, five silvers and one bronze. He was also Director of Paralympic Integration, responsible for the organization of the 2012 Paralympic Games in London.Chris is a passionate advocate for the potential of technology and the benefits of diversity and inclusion. He campaigns for more accessible environments for disabled people and has conducted an independent review for the UK Government that made recommendations on opening up public appointments to disabled people.in the UK Parliament, Chris sits on the influential Science and Technology Select Committee but has previously been a member of specialist House of Lords select committees dealing with democracy and digital technologies, artificial intelligence, digital skills, social mobility, and financial exclusion.In 2017 Chris's report on 'Distributed Ledger Technology For Public Good' (DLT) urged the government to consider blockchain for public use cases. The Electronic Trade Documents Act, which Chris steered into law in 2023, is a fine example of that work coming to fruition. It represents the potential to kickstart mainstream adoption of blockchain systems for the wider digitalisation of trade documents.In this episode of the Tech Means Business podcast, we talk about Chris's interests in distributed ledger technology, future legislation that's due to pass through Parliament in the current sitting, and how the UK can lead the world in data policy, privacy and soverignty.You can read more about Chris here:https://chrisholmes.co.uk/And on LinkedIn:https://www.linkedin.com/in/lord-chris-holmes/About the Electronic Trade Documents Act:https://chrisholmes.co.uk/news/electronic-trade-documents-act/Chris' 2017 Report on DLT for public good:https://chrisholmes.co.uk/wp-content/uploads/2020/12/Distributed-Ledger-Technologies-for-Public-Good_leadership-collaboration-and-innovation.pdf [pdf] Joe Green's LinkedIn page:https://www.linkedin.com/in/josephedwardgreen/

The Zoom platform is synonymous with video calling, but it has evolved significantly since it became a household word from 2019. In this episode of the Tech Means Business podcast, we explore its UCaaS (unified communications as a service), including Zoom Phone. Nathan Guy, Head of UCaaS APAC at Zoom, sheds light on how Zoom's UCaaS streamlines communication, mobilizes teams, and ensures business continuity. We also discuss Zoom Phone, a tool seamlessly transitioning calls across devices and enabling chat and video meetings from anywhere.Joined by Anthony Feher, Engineering Team Lead at IRESS, whose company adopted Zoom in pre-COVID days, we explore how IRESS continues to integrate more and more functionality from the Zoom UCaaS platform.We talk about how IRESS's customer support and telephony functions have been transformed, creating huge improvements in both customer and employee experiences. Zoom's technical and consultative abilities are helping this producer of fintech software to bring together remote desktop, Jira integration, telephony, meetings and messaging, ensuring IRESS stays at the cutting edge of what's possible with UCaaS.Zoom consolidates phone, team chat, whiteboard, meetings, and third-party integrations, streamlining your user experience and saving time and money. Unlock cost savings, enhance productivity, and optimize your communications, regardless of location or method.While Zoom is a household name, the extent of its offerings for organizations on digital transformation journeys might surprise you. Join us to explore how Zoom's familiar interface elevates communication and collaboration to new heights.Learn about Zoom's UCaaS platform here:https://www.zoom.com/en/products/collaboration-tools/features/unified-communications/And Zoom Phone:https://www.zoom.com/en/products/voip-phone/Subscribe to Zoom's YouTube channelhttps://www.youtube.com/@ZoomIRESS's software solutions:https://www.iress.com/Anthony Feher from IRESS:https://www.linkedin.com/in/anthony-feher-040a7533/Nathan Guy from Zoom on LinkedIn:https://www.linkedin.com/in/nathan-guy-4717a58/TMB Host, Joe Green on LinkedIn:https://www.linkedin.com/in/josephedwardgreen/

Software not only has to work as it was designed, it has to be designed so it works as users want it to. User acceptance testing is that critical part of software development that ensures a solution (or an update or addition to an application) becomes a powerful tool for the end-users: functional, easy-to-use, and (hopefully) bug-free.Our guests today on the Tech Means Business podcast are Original Software, a company that makes market-leading software testing solutions, and NFI, a supplier that specializes in providing powerful software to logistics organizations worldwide.With Jenny Wilson, VP of Automation Support at NFI, and Colin Armitage, CEO of Original Software, we talk about automation, building test libraries, picking the right user testers, and some of the intricacies of UAT - user acceptance testing.Although the presence of cloud computing platforms suggests that user testing is somehow standardized, the truth is that uses of any piece of software are so different, every change, every feature, and every application needs to be tested in the right way by the right people - and at a resource cost that won't alarm the Finance Department.You can find out more about Original Software's test suites here:https://originalsoftware.com/NFI, suppliers of technology to supply chain and logistics companies, is here:https://www.nfiindustries.com/Colin Armitage is on LinkedIn:https://www.linkedin.com/in/colinarmitage/Jenny Wilson:https://www.linkedin.com/in/jenny-wilson-25842a173/And Joe Green (v2.13rc4) is here:https://www.linkedin.com/in/josephedwardgreen/

Among the most alarming attack vectors that cybercriminals can target are the hardware and software used in industrial settings to monitor and control billions of devices, processes and critical infrastructure. These include control sensors, power generation management, oil & gas refining management, cameras, switches, machinery, and fire systems to cite a few examples. These operational technology (OT) instances are mainly designed to interact with specific equipment, and they don't always come with sufficient security or update mechanisms built-in to withstand concerted attacks.Our guest on this episode of the Tech Means Business podcast, Nigel Tan, works for Delinea, a leading Privileged Access Management (PAM) solutions provider that can protect this layer of infrastructure, whether new or legacy.While endpoint protection is often not viable and network-layer security unsuitable, it's zero-trust and careful PAM that can make the difference between safe OT and an open door for hackers.Nigel is Delinea's Technical Director of Sales Engineering at Delinea for the Asia-Pacific, a battle-hardened professional who's been active in cybersecurity for many years. Together, we discuss the present situation, the potential for damage to critical national infrastructure and worse, the possibility that a cyber incursion can easily damage human lives, physicallyThere are ways and means, of course, to ameliorate the situation, which Nigel helps us discover as we check out Delinea's OT protection methods.Check out the Delinea website here:https://delinea.comRead the company's blog on security, starting here:https://delinea.com/blog/privileged-access-management-for-industrial-iot-securityNigel Tan of Delinea is here:https://www.linkedin.com/in/nigel-t-bb4bba7/Joe Green's LinkedIn profile lives here:https://www.linkedin.com/in/josephedwardgreen/

Getting hands-on with some of the most practical and impactful technology available today is what's on offer from BMC Software's "BMC Connect Singapore" event, November 2nd 2023.Ahead of the event, we discuss with Brenton Smith and Gunal Kannan from BMC what's on the agenda, who the event's designed for, and what attendees might learn and experience.The challenge facing many organisations in the APAC isn't the understanding of or realisation of the power of machine learning and artificial intelligence; rather, it's how the technology can be put into effect to give the best business outcomes. It's here that a company like BMC helps.With use-case examples, keynote and inspirational speakers, workshops and demonstrations, join BMC, its customers and prospects, for a day exploring the possibilities that machine learning offers business operations.Gunal Kannan is from the technical side of the tracks, while Brenton is more business-oriented. Together, in conversation with our host, Joe Green, we go through both the detail of the event (and others on the company's 'world tour') and discuss many of the issues surrounding the emerging technology of AI in the workplace.REGISTER HERELearn more about BMC Connect, Singapore, November 2nd, 2023:https://bmcconnect.bmc.com/connectsingapore/Worldwide events where you can pick the team's brains:https://www.bmc.com/events.htmlBrenton Smith, VP Software, Asia Pacific and Japan's LinkedIn profile is here:https://sg.linkedin.com/in/smithbrentonGunal Kannan, Associate VP, Technology Strategy and Advocacy's page is here:https://sg.linkedin.com/in/gunalkannaJoe Green is here:https://uk.linkedin.com/in/josephedwardgreen

It was during the COVID pandemic that many people outside the industry itself became aware of the importance of shipping and logistics. Its complexities and tight margins make the sector highly competitive and fast moving, yet so much of the day-to-day operations in shipping is done manually.Our guest today, David Waroquier, CEO of SHIPSTA, looks to change that. The company operates a technology platform that allows the open trading of shipping procurement, whether for 'spot' (one-off) rates, or for longer contracts.From his commercial background in venture capital, David joined one of his clients as the company's CEO: he liked the company so much, he asked to run it!In this episode of the Tech Means Business podcast, Joe Green talks to David about saving costs, moving on from Excel and email as business platforms, and how cost savings can do as much for companies as a huge boost in sales.You can learn more about SHIPSTA and its work here:https://shipsta.comDavid Waroquier is on LinkedIn:https://www.linkedin.com/in/david-waroquier-a60990/And Joe Green's LinkedIn profile is embargoed here:https://www.linkedin.com/in/josephedwardgreen/

Today's wide-reaching discussion covers such ground as zero-trust security and changes in authentication methods, plus protecting the agreements and contracts at the heart of most organizations today.We chat to the CIO of DocuSign, Shanthi Iyer, about how her company protects itself and its cloud infrastructure, plus the ways that security policies baked into the DocuSign platform help its users rest safer in the knowledge that their IP (intellectual property) is properly overseen.Brett Winterford, Regional CISO for APJ, represents long-time DocuSign partner Okta. Brett talks about security methods and current thinking and how different elements of a machine or person's identity can inform security systems constantly about the ongoing threat levels that any company faces.There's plenty to take in and learn from these two industry stalwarts, each with a specific position on the trust that organizations today give, how to stay safe and protect assets, and what role governments can play in guiding all of us.Learn more about DocuSign's baked-in security processes here:https://www.docusign.com/trust/securityThe Okta internal cybersec team's blog:https://sec.okta.com/articlesOkta's portfolio can be explored starting here:https://www.okta.com/Shanthi Iyer is on LinkedIn:https://www.linkedin.com/in/shanthiiyer/Brett Winterford can be seen here:https://www.linkedin.com/in/brettwinterford/Your show's host is on LinkedIn:https://www.linkedin.com/in/josephedwardgreen/

Many managed service provider businesses start out as a single person who helps out friends and colleagues with their IT problems. Before they can turn around, they have a fully-fledged business on their hands, providing IT support and strategic advice to hundreds of clients.Our guests on the Tech Means Business podcast know this situation, and have many of the solutions to help. In this episode, ConnectWise talk to us about their services designed specifically to help MSPs grow, automate and become more efficient.Because, as well as providing significant technical acumen, an MSP now takes a strategic role around the boardroom table as a trusted advisor to every one of their clients. And the last thing the MSP business's owner needs is to be hand-writing invoices and worrying about payroll.Hear how the MSP's role is changing, and learn about what help and support there is out there for the important companies that provide help and support.You can learn more about ConnectWise here:https://connectwise.comThe company's dedicated business support products and platforms are here:https://www.connectwise.com/platform/business-managementToday's guests are Dan Scott and Jake Varghese:https://www.linkedin.com/in/danjpscott/https://www.linkedin.com/in/jake-varghese-498335/And your host is here on LinkedIn:https://www.linkedin.com/in/josephedwardgreen/

Voice technologies are improving rapidly and manner companies are using artificial intelligence algorithms to change the ways they interact with their customers.Our guest on the Tech Means Business podcast, Jason Roos, is no stranger to the concept of tech in contact centers, but unlike many, he's a savvy commentator and protagonist in this space. In this episode, we talk about AI, sentiment analysis, and the employee experience of the contact center worker in a post-COVID working environment.The customer experience is practically defined by the ways that the brand's contact center works, so getting this part of the business's workings absolutely right is critical in converting prospects and customers into brand advocates.CIRRUS (Jason's company - he's the CEO) can help and contact center add more 'channels', but Jason insists there's so, so much more to running a decent CX operation than that.Industry insights from the inside, from Jason Roos, who's here on LinkedIn:https://www.linkedin.com/in/jason-roos-b923931/Read about CIRRUS Response here:https://www.cirrusresponse.com/Joe Green is waiting for your call, right here:https://www.linkedin.com/in/josephedwardgreen/

Although the motives of cyber attackers may be slightly different from the point of view of security experts in the public sector, their methods tend not to be. But there are particular ways that organizations can protect themselves more thoroughly, and our guest on this episode of the Tech Means Business podcast knows most of them.Nigel Tan, the APAC Director of Systems Engineering at Delinea has had a long and distinguished career in cybersecurity, and talks to us today about zero-trust and PAM (privileged access management) in the enterprise.It's becoming increasingly necessary to ensure a constant check is made on access to information and software, whether that's in the cloud or on-premise. Additionally, "identities" are a concept applicable to both machines and people. A complicated situation, that many in cybersecurity teams are struggling to contend with.Nigel guides us through the technical side of the issues in play, and we discuss best practice, current trends in hacker behavior, and the differences that need to be considered when protecting large, public sector organizations from bad actors.You can learn more about Delinea here:https://delinea.com/Nigel Tan is on LinkedIn, here:https://www.linkedin.com/in/nigel-t-bb4bba7/And Joe Green, your host, is here:https://www.linkedin.com/in/josephedwardgreen/

Customer experience isn't necessarily intangible, it's just difficult to describe and therefore get right. Our guest today on the Tech Means Business podcast has been helping companies create world-class CX via the professional industry association he started, the ACXPA (Australian Customer Experience Professionals Association).Justin Tippett started his career on the phones and followed a career trajectory that led him to supervisor, manager, and eventually, go-to industry consultant.Even if your organisation is using some of the best technology in the customer contact centre, like the RingCentral omnichannel communications platform, there's more to building brand advocates from every customer (although great tech sure helps!).The ways your technologies integrate with one another is one aspect, as is agent training, remote working policies, contact centre camaraderie and much more. Justin helps us explode some CX myths and offers much practical advice for any company that's looking to invest in its customer experience function.The ACXPA can be found here:https://acxpa.com.au/RingCentral's technology can be explored from here:https://www.ringcentral.com/au/en/Justin Tippett, chief executive officer of the ACXPA on LinkedIn, is here:https://www.linkedin.com/in/justintippett/Joe Green is currently on hold, here:https://www.linkedin.com/in/josephedwardgreen/

When companies use the services of a Managed Service Provider (MSP) for their IT needs, they're handing over a good part of responsibility for their cybersecurity too.But the importance of protection online means that it's still incumbent on the owner of any data (including intellectual property) to ensure they're as safe as they can be. Today's guest on the Tech Means Business podcast argues the case for a high degree of cybersecurity awareness, regardless of whether there's an MSP in the picture."It's all about your appetite for risk," says Leon Friend of ConnectWise, whose company helps MSPs deliver the best possible cybersecurity for their clients, educating and informing about the best ways to protect multiple targets.In the context of the ACSC's Essential Eight, we talk about cyber insurance, the chancers of the hacking world, script kiddies and the rise in sophisticated hacking methods now available to anyone with half an interest in an illicit income.Whether you run an MSP or just want to learn about the best approaches to protecting an organisation, this episode of TMB is essential listening.ConnectWise on the web:https://www.connectwise.com/The events run by ConnectWise in APAC:August 17 – Cybersecurity Masterclass, Sydneyhttps://www.connectwise.com/theitnation/evolve/agenda?tab=apacRead about the ACSC's Essential Eight:https://www.cyber.gov.au/resources-business-and-government/essential-cyber-security/essential-eightLeon Friend, friend of the show is on LinkedIn:https://www.linkedin.com/in/leonfriend/Joe Green and his safe room are here:https://www.linkedin.com/in/josephedwardgreen/

The medical data collected throughout our lives details who we are, what made us ill, and what treatments we've been given – and their outcomes. If we could give all that data to a smart set of algorithms, we can discover better treatments, more effective drugs and courses of action for when we, and others, are ill.That's the impetus behind and credo of Prospection. It's a company that pieces together anonymized patient data, extrapolates results of treatments, and applies its findings to bring about more effective drugs and treatments.Eric Chung started Prospection when he was bitten by the entrepreneurial bug, but his background is in data and artificial intelligence. Now, the company is a world leader in the very specific techniques and intricacies of using medical data for the betterment of treatments all over the world.We chat about how patient data is different depending on where it comes from, the external influences of healthcare models, anonymization and more.Prospection's website is here as a source of more information:https://prospection.com/Eric Chung's LinkedIn page is here:https://www.linkedin.com/in/eric-chung-13912926/Joe Green on LinkedIn:https://www.linkedin.com/in/josephedwardgreen/

The software-defined WAN (wide area network) is a piece of networking technology that simply makes life easier (and safer) for any organization with a distributed network.Instead of struggling to join MPLS, ADSL, and other interconnects together and then blanket the whole thing in encryption, SD-WAN handles all the details. Primary among SD-WAN suppliers is Nuage Networks, the SD-WAN specialist division of Nokia.Our guests in this episode of the Tech Means Business are Saurabh Sandhir, the Vice President and General Manager of Nuage Networks, and Arun Pathak, Vice President of Managed Network and Collaboration Services for NTT. Arun speaks as the enterprise-scale expert in India of SD-WAN technology and software, one that partners with Nuage as its de facto supplier.We talk about the effects of the cloud on networks, the advantages of SD-WAN, and how this layer of software abstraction increases cybersecurity at the network level.Learn more about Nuage Networks here:https://www.nuagenetworks.net/NTT Global is here:https://services.global.ntt/Saurabh Sandhir is on LinkedIn:https://www.linkedin.com/in/ssandhir/NTT's Arun Pathak is here:https://www.linkedin.com/in/arun-pathak-4a730a14/The host of Tech Means Business can be found here:https://www.linkedin.com/in/josephedwardgreen/

Robotics and automated systems are no strangers to industry, especially in areas like engineering, manufacturing and logistics. Yet investing in automated systems at any scale seems daunting, potentially very disruptive, and hugely costly.Not so, says our guest on this episode of the Tech Means Business podcast. Neil Mead, Head of Regional Marketing for EMEA & LATAM at KUKA joins us to talk about how automated systems and hardware can be deployed in many facilities without all those risks.Thanks to a number of factors (digital twins, VR models, piecemeal integration and security consciousness), companies can and are installing robots and automated machines at small and large scales. Return on investment is pretty quick, and digital twins of new systems or entire operations help stakeholder buy-in and change management alike.KUKA celebrates 125 years in industry this year, from its small beginnings as a welding workshop to the global automation giant it is today.Read more about KUKA here:iiQKA software is here (“IQ-kah”):Connect with Neil Mead of KUKA here:Joe Green, your all-digital host is here:

With the pressure on teams of developers to iterate quickly and bring projects to production status, low-code frameworks can be the difference between success and failure.In this episode of Tech Means Business, we talk to Richard Davies, Director, Strategic Customers (APAC) of OutSystems, about how dev teams in the region can use low-code to produce secure and governance-compliant code that's up and running faster than using traditional tooling.We cover different use cases for low-code, too, like updating legacy code, recreating more scalable extant applications, and creating scalability in what might be seemingly immovable, business-critical systems.If your organization is looking at low-code, there are ways to test the water, like day-long jump start sessions, plus multiple online resources to absorb information and see what's possible.Get started with OutSystems in the cloud or on-premise, beginning here:https://www.outsystems.com/Jump start sessions for mixed teams of developers and stakeholders here:https://www.outsystems.com/events/jump-start/Other resources, media, and reading:https://www.outsystems.com/learn/Richard Davies is on LinkedIn here:https://www.linkedin.com/in/richdavies1/Joe "Hello World" Green is here:https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with Wipro.The last time we talked to Wipro about retail, we were looking at some of the challenges facing companies as they transitioned their IT stack to the cloud. In this episode of the Tech Means Business podcast we look at cybersecurity in the retail space, and how outsourcing helps companies find compliant, scalable and safe ways to operate.To attackers, every retailer and its assets (brick and mortar or virtual) are just IP addresses. So, what are the specific security issues facing the sector that, more than most, defines "edge computing" (or "many shops" as we might say)?And with OT (operational technology) so significant in what are often long and complex supply chains, retailers have very specific cybersecurity issues that our guests address during the course of our discussion.To learn more about Wipro's work with large retailers in the UK, Ireland and across the world as well as its work in cybersecurity, visit here:https://www.wipro.com/retail/https://www.wipro.com/cybersecurity/   Prabhu Ramaiah is on LinkedIn, here:https://www.linkedin.com/in/prabhu-ramaiah-8328b06/ Hitesh Bansal is here:https://www.linkedin.com/in/bansalhitesh/ Richard Vinnicombe can be found here:https://www.linkedin.com/in/richard-vinnicombe-46b36817/ And Joe Greens are BOGOF here:https://www.linkedin.com/in/josephedwardgreen/

The economic downturn is turning the screws on public sector funding right across the world. In the UK and Ireland that's no different, with smaller budgets, a demand for more open, easily accessible services and, of course, the expectation that everything is to be delivered safely.Many government departments, authorities and taxpayer funded organisations look to outsourcing ‘non-core or enabling functions' as a way of focusing on delivering the best core value to citizens.There are particular constraints on the public sector in the UK & Ireland in terms of data sharing inside the auspices of the legal & regulatory requirements, plus a need to offer services down as many routes as possible to a very broad demographic.On today's episode of the Tech Means Business podcast, Joe Green talks to two representatives from Wipro, a global multinational service provider, about some of these challenges and possible ways to approach cybersecurity service delivery in the public sector. Our guests talk about risk, cybersecurity education, and budgetary difficulties facing the sector, and bring their expertise to bear on this complex area.Learn more about Wipro's work in the public sector and cybersecurity here:https://www.wipro.com/public-sector/https://www.wipro.com/cybersecurity/Hitesh Bansal, Country Head (UK & Ireland), Cybersecurity & Risk Services is here:https://www.linkedin.com/in/bansalhitesh/Richard Vinnicombe, Partner at Wipro Limited can be found here:https://www.linkedin.com/in/richard-vinnicombe-46b36817/Your host is Joe Green, who is here:https://www.linkedin.com/in/josephedwardgreen/

Data centers are crucial to the operations of businesses and individuals in today's world. The hardware in these installations is responsible for many aspects of everyday life and global commerce. But like every device, each piece of technology in a DC needs resources to build, run, and often, cool.To commemorate Earth Month, in this episode of the Tech Means Business podcast, we talk to two major players in the data center equipment space, AMD and Dell Technologies. Can these two global players change the ways that data centers operate so they run cooler, faster, and greener while ensuring the best performance and ROI?In the APJ region, the race for cutting-edge technology is particularly strong: HPC (high-performance computing), AI (artificial intelligence), and ML (machine learning) are increasingly becoming table stakes in competitive markets. Listen in to hear how Dell PowerEdge servers, powered by the latest generations of AMD's microprocessors are producing tangible business results while reducing carbon emissions.Today's guests are Peter Chambers from AMD and Chris Kelly of Dell Technologies.To learn more about the green features and specifications of the next-generation Dell PowerEdge servers:https://www.dell.com/en-sg/dt/corporate/newsroom/announcements/detailpage.press-releases~usa~2022~11~20221110-next-generation-dell-poweredge-servers-dramatically-improve-performance-for-more-sustainable-data-centers.htm#/filter-on/Country:en-sgAMD's ecological stance and contributions to lower power consumption are here:https://www.amd.com/en/corporate-responsibility/environmental-sustainabilitySign up for a bespoke workshop with Dell Technologies to plan your business goals and help accelerate your digital future:https://www.dell.com/en-sg/dt/what-we-do/customer-engagement-programs/customer-solution-centers.htmMore about Dell Technologies World 2023https://www.dell.com/en-sg/dt/events/delltechnologiesworld/2023/index.htmChris Kelly, Senior Vice President, Data Center Solutions at Dell Technologies, Asia Pacific and Japan, can be found on LinkedIn:https://www.linkedin.com/in/chris-kelly-7a0b825/AMD's Peter Chambers, Managing Director – Sales, Asia Pacific & Japan, is here:https://www.linkedin.com/in/peter-chambers-59bb819/And liquid-cooled Joe Green is here:https://www.linkedin.com/in/josephedwardgreen/ 

There are no avenues that cybersecurity bad actors won't pursue - emails, software supply chain poisoning, networking, and hardware. For data center operators, and anyone who uses data center applications and services, keeping the systems that run in today's DCs is of paramount importance.In 2023, even hardware manufacturers have to be hyper-vigilant about cybersecurity. With attacks on the internal workings of microchips themselves to the memory resources of a server, there's nowhere that's not susceptible to attack.In today's episode of the Tech Means Business podcast, we talk to two household name technology vendors about how hardware can be hardened so the services running on them are more secure. Andrew Underwood from AMD and Chris Kelly from Dell talk about chips and servers that are shipped with security baked into hardware, and in Dell's case, accompanied by advanced tools to keep its latest Power Edge Server range more secure.Whether you're running Kubernetes clusters or a Windows Server file share, your servers, or those in the data center you're using need to be as resistant as possible to types of attacks that are still evolving.Dell announces its Power Edge Server range for 2023:https://www.dell.com/en-us/dt/corporate/newsroom/AMD publishes plenty of information about its chips, and more, here:https://www.amd.com/en/data-center-blogs/delivering-the-modern-data-centerChris Kelly, the Senior Vice President - Data Center Solutions (APJ) at Dell, can be found on LinkedIn:https://www.linkedin.com/in/chris-kelly-7a0b825/AMD's Andrew Underwood, Director of Global Strategic Data Centre Accounts, is here:https://www.linkedin.com/in/andrewjamesunderwood/The spectre of Joe Green lingers here:https://www.linkedin.com/in/josephedwardgreen/

One of those areas of the modern enterprise that's crying out for digital transformation has to be agreement management: the process by which organizations can do business together.The reason why agreements are in need of some technological muscle is down to their number, and the different layers of approval typically required in participating companies. How can the IT function help speed up agreement processes, but do it safely, efficiently and in line with best practice.We turn to the de facto digital agreement solutions people, DocuSign, for some answers, in the form of Kartik Krishnamurphy. He's joined in conversation with Patrick Lam of SoftwareOne, and James Cooke University's Vijay Shreenivos: two end-user organizations with very specific requirements.How can companies generate value from digital transformation rather than just "make things happen on technology"? Our guests on this episode of the Tech Means Business podcast have the answers.Learn more about the CIO's role in digital transformation and agreement management here:https://www.docusign.comDocusign's Kartik Krishnamurphy (Area VP, Asia) is here on LinkedIn:https://www.linkedin.com/in/kartikkrishnamurthy/Patrick Lam of SoftwareOne's APAC presence is here:https://www.linkedin.com/in/patrick-lam-54a37260/James Cooke University's Vijay Shreenivos can be found here:https://www.linkedin.com/in/vijayvikram/Your host, Joe Green lives here:https://www.linkedin.com/in/josephedwardgreen/

In light of the latest reports from the NCSC and ACSC (National [New Zealand] and Australian Cyber Security Centre) on best practice, companies and organisations in the region are looking to amend their everyday work processes. But many smaller outfits (think fewer than 100 people) have no dedicated IT team. In many cases, these will turn to their MSP (Managed Service Provider) for advice and, ultimately, protection from hackers and malware.In this episode of the Tech Means Business podcast, we talk to Leon Friend of ConnectWise, about the software and systems that his company provides to MSPs: dedicated security systems designed from the ground up for MSPs. With each of an MSP's clients having specific requirements, configuring and managing mixed security provisions would be a nightmare with "normal" cybersecurity tools. Not so with the ConnectWise platform.We cover some of the ACSC and NCSC's recommendations and talk about going further: back up, sure, but what to back up? Multifactor authentication, great, but is SMS really secure?Learn more about improving your organisation's security posture in this episode of Tech Means Business.You can see the ConnectWise portfolio of solutions here:https://www.connectwise.com/en-au  The ACSC and NCSC are here:https://www.cyber.gov.au/  https://www.ncsc.govt.nz/  Leon Friend is on LinkedIn:https://www.linkedin.com/in/leonfriend/  And your host, Joe Green, can be seen here:https://www.linkedin.com/in/josephedwardgreen/ 

The collected data at the modern organization's fingertips is truly immense in scale but also in possibility. Predictions of every company being "a data company" have been proven to be pretty accurate. But why then are so few organizations making the most of the information they have access to literally at their fingertips?The answer lies in what has to happen to data before it can be queried, and then, of course, there's the thorny issue of composing queries. Neither process is particularly easy, and the situation is made more complex by the element of time: so-called up-to-date findings can be weeks or months old.So how can companies access insights from data that's as close to real-time as possible, and do it at scale? The same repositories can yield value to multiple stakeholders, so there are multiple queries that need to happen.Problematic? With today's featured guest, Jorge Sancha, co-founder and CEO of Tinybird the answer's "no." His company provides a way that developers (not data scientists) can create simple APIs in seconds that allow fast and powerful queries onto real-time data - without months spent at data science boot camp.You can read more about Tinybird here:https://www.tinybird.co/Jorge Sancha is on LinkedIn here:https://es.linkedin.com/in/jorgesanchaAnd your real-time host's profile lives here:https://www.linkedin.com/in/josephedwardgreen/

As the world digitizes at breakneck speed, companies and organizations are under pressure not only to produce products & services of high quality but also to do so efficiently and in ecologically-sound ways.The new Dell PowerEdge server range produces the type of compute built for accelerating digital transformation but does it power-efficiently. Even the manufacturing and design of the range have been considered for their ecological impact, and the new PowerEdge portfolio offers impressive power consumption to processing ratios.On this episode of Tech Means Business podcast, we talk to Andrew Underwood, the Field CTO for Data Centre Solutions at Dell Technologies, Asia Pacific and Japan, about the ethos behind the range's design, AI and ML workloads, and the balance today's enterprises have to achieve between service quality and sustainability concerns.Edge or Cloud deployment, test environments or full production, Dell PowerEdge is the server for a new generation of efficient and cost-effective data centers.See the PowerEdge announcement:https://www.dell.com/en-us/dt/corporate/newsroom/announcements/detailpage.press-releases~usa~2023~01~2023-01-17-next-generation-dell-poweredge-servers-deliver-advanced-performance-and-energy-efficient-design.htm#/filter-on/Country:en-us  Sign up for a day's bespoke workshop tailored to your business and its C-footprint targets:https://www.dell.com/en-au/dt/what-we-do/customer-engagement-programs/customer-solution-centers.htmLearn more about the PowerEdge range from here:https://www.dell.com/en-us/blog/accelerating-transformation-anywhere-with-next-generation-dell-poweredge-servers/Andrew Underwood is on LinkedIn here:https://www.linkedin.com/in/andrewjamesunderwoodJoe Green can be found here:https://www.linkedin.com/in/josephedwardgreen/

Until companies and organizations get large enough to run their own dedicated cybersecurity function, many use the services of an MSP (managed service provider) to help protect them from the increasing number of attacks that happen each year.Getting external help certainly works in dynamic computing environments, where companies are changing between on-premise, multi-, and hybrid-cloud deployments. But some companies shy away from contacting so-called big-name cybersecurity providers, wrongly assuming that large, expert companies are not interested in helping the smaller business.In the APAC and Australasia region, Kaspersky is happy to explode the myth: it's here, especially that its expert services can be leveraged. As part of a larger digital transformation project, Kaspersky's easy licensing models keep the MSP's clients safe, drive cost efficiencies, and bring relief to organizations struggling to find specialized staff or with limited in-house resources.Today's guests are Bridget Huang and Tako Nijsson from Kaspersky. We discuss the why's and wherefore's of cybersecurity via a third party and the growing threat landscape facing any online business in the APAC and beyond.Read more about Kaspersky's Managed Service Partner Partnership:
https://www.kaspersky.com/partners/managed-service-providerFind out more on how Kaspersky can deliver fully-managed detection and response services:https://go.kaspersky.com/optimumsecurity.htmlBridget Huang is here:https://www.linkedin.com/in/bridgethuang/Tako Nijssen can be found here:https://www.linkedin.com/in/tako-nijssen-95646546/Your host, Joe Green, appears here:https://www.linkedin.com/in/josephedwardgreen/

With public spending cuts and a greater awareness of obtaining best value for money, the public sector in the UK has to get the best possible value it can from its IT provision. The answer may be, to some degree at least, making more use of cloud technologies.But it's not as simple as a lift-and-shift process for IT leaders in the sector. There are multiple considerations: data integrity, security, governance, cross-platform compatibility, and above all else, value for the tax-payer.In this podcast we talk to global IT partner and service provider, Wipro, about how it is helping the public sector realise full value from its cloud acquisitions and how its consultative and partnership-based approach is helping organisations provide world-class services to their users.Hyperscalers may talk big and are recognised as de facto players, but are they always the best choice? And is the cloud the right answer to every situation facing the sector? We explore the issues and possible solutions with Anurag Aren (Director, Cloud Advisory Services, Europe) and David Asfaha (Managing Consultant) at Wipro, UK.The Wipro public sector offerings can be seen here:https://www.wipro.com/public-sector/https://governmentbusiness.co.uk/company-focus/wipro-ltdAnurag Aren is here on LinkedIn:https://www.linkedin.com/in/anuragaren/David Asfaha is here:https://www.linkedin.com/in/david-asfaha-750942b/And finally, your host's social media profile is here:https://www.linkedin.com/in/josephedwardgreen/

Even relatively modern cybersecurity concepts and access management technologies like PAM are beginning to falter confronted with hybrid- and multi-cloud environments. How can today's privilege access management cope with multiple SaaS and IaaS apps and services, other than grant or deny blanket access?We talk to Scott Hesford, the Director of Solutions Engineering, Asia Pacific at BeyondTrust, about applying granularity of privileges to multiple users at scale, and keep on top of it all, too. What could be a simple granting of privileges to a subcontractor for a day, can turn into a gaping cybersecurity hole that can bring an organization to its knees. And BeyondTrust is the company that's here to help!We talk about implicit zones, movement through the IT stack to get a day's work done, and NIST's airplane analogy for cybersecurity: who can get through to the departures lounge, who can board the plane, and (even) where a user can sit Or, in more direct terms, allowing a subcontractor to restart a service without sudo.It's all possible, it just needs the right partner; one with the cybersecurity tooling that's not out of its depth in a multi-cloud, mobile, cloud-heavy environment.Read more about BeyondTrust here:https://www.beyondtrust.com/The NIST zero trust information we refer to is here:https://csrc.nist.gov/publications/detail/sp/800-207/finalThe US Federal Government directive on Zero Trust can be found here:https://www.whitehouse.gov/wp-content/uploads/2022/01/M-22-09.pdfThe CISA Zero Trust Maturity Model can be found here:https://www.cisa.gov/zero-trust-maturity-modelScott Hesford is on LinkedIn:https://www.linkedin.com/in/scott-hesford/Joe "economy class" Green is here:https://www.linkedin.com/in/josephedwardgreen/

Making a few purchases on an online marketplace site seems simple: a few clicks here and there, a payment card, and then sit back and wait for delivery. But under the hood, the complexity is astounding.Marketplace operators not only have to send and receive funds in multiple currencies, but they also have to do it quickly, and they need to do it reliably. It's that surety that keeps good vendors engaged with a marketplace and customers coming back, time and again.So a payment gateway in this context is much more than a means of moving monies between different currencies. Keeping the fly-by-night characters out of the ecosystem and ensuring swift and reliable money transfers are the tasks of our guests today, Payoneer.It's a name behind many gig economy sites, retail marketplaces, and online entities disrupting and changing markets worldwide.The company behind this business model has to establish trust among the disparate players: customers have to trust the site, and sellers need to establish trust in the integrity of their customers. The basis of all this is reliable, fast, and secure systems that give value to all participants.Our guest from Payoneer is Eran Tal, the Enterprise Sales Director EMEA. We talk about new business models created by smart tech, how monies can be moved quicker than the oddly-named SWIFT system, and why a banking presence on the ground solves 80% of finance problems when trading internationally at scale.Eran Tal is here:https://www.linkedin.com/in/taleran/The Payoneer site is here:https://www.payoneer.com/enterprise/And Joe Green, the host of the show, can be found here:https://www.linkedin.com/in/josephedwardgreen/

Retail businesses involve a great deal more today than setting up premises and organizing wholesalers. The technology needed to run an omnichannel retail outfit has to be secure, powerful, reliable, and most of all, focused on quality customer experiences.With shoppers today used to the "big label" quality of experience, smaller companies are facing significant challenges to raise their own standards to turn shoppers into brand advocates.A company with a broad range of retail operations solutions is Wipro, a company whose AUS/NZ division we've featured before on the Tech Means Business podcast. Today we talk to Prabhu Ramaiah and Darren Gerry, the Director & Head of Retail, and UK and Europe Lead for Wipro Digital Interactive, respectively.How can a retailer today scale and digitize without breaking the bank? And where to start? We talk solutions, industry trends, common and not-so-common approaches to the business of selling, and about the common pitfalls that await the unwary.On the way, we talk about the D2C challenges faced by big brands, and the types of technologies that can drive change for the better in a retail business.Learn more about Wipro's offerings for retail outfits of any size here:https://www.wipro.com/retail/Wipro's “How Retailers and Brands Drive Revenue and Growth with Cloud” report is here:https://www.wipro.com/retail/cloud-leader-roadmap-retail-consumer-goods/Prabhu Ramaiah's LinkedIn is here:https://uk.linkedin.com/in/prabhu-ramaiah-8328b06Darren Gerry's LinkedIn is here:https://uk.linkedin.com/in/darrengerryJoe Green's LinkedIn is here:https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with BeyondTrust.Many of the security tools we use to protect ourselves and our organizations came into existence at a time before "the cloud" was a thing and certainly before hybrid working practices. Can we use the same tools in a different way, or do we need a new toolset? Or a whole new approach?These questions and more are the subjects for discussion on the Tech Means Business podcast with our guest, Morey Haber, the Chief Security Officer at BeyondTrust. We talk about zero-trust, privileges and access policies, geofencing, and cloud privilege brokering.Cloud Infrastructure Entitlement Management is a catchall term that covers policy-based access, identity management, privileged access, and much more – the full toolkit and approach that organizations migrating to the cloud need to protect themselves and their employees.Continuous validation needn't mean re-authenticating every time we switch to a different application or service, yet it's still the way many cybersecurity teams think. Listen in to discover how new security methods protect better and empower users to work more efficiently.The NIST Whitepaper on Zero-Trust is here: [PDF]https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-207.pdfBeyondTrust's information can be found here:~https://www.beyondtrust.com/Morey Haber's books are available here:https://www.amazon.com/stores/Morey-J.-Haber/author/B078HDPHSNMorey himself is here:https://www.linkedin.com/in/mjhaberYour host, Joe Green, appears courtesy of LinkedIn here:https://www.linkedin.com/in/josephedwardgreen/

Every piece of malware, every phishing email, reaches its potential victim via the network, the means by which the organization communicates internally and with the outside world. So who better to protect the company than the people who install and specialize in communications networks?That's the premise of this episode of the Tech Means Business podcast when we're joined by Jonathan Magnell from Consolidated Communications, where he's the Director of Enterprise Solution Engineering for the Western Region.For many years, Consolidated Communications has been designing and managing communications for companies in America. It was one of the first to offer VOIP at a time when copper cables and analog comms were the norm. Now it bakes cybersecurity at the network level into communications systems for its many clients, old and new.When we understand how networks work, we get a better understanding of how malware and ransomware work, too, and Jonathan's background as a systems administrator gave him just that knowledge. It's expertise he shares with Consolidated's clients and with us at the Tech Means Business podcast.Using high-end industry tooling, Consolidated Communications' cybersecurity offering makes protection an integral part of all types of networked systems for devices, voice, and digital commerce.Read more about Consolidated Communications' security platform here:https://www.consolidated.com/business/medium-enterprise/security-servicesAnd more generally about the company:https://www.consolidated.com/Jonathan Magnell's profile is on LinkedIn:https://www.linkedin.com/in/jonathan-magnell-58a5a8a1/Joe Green's details via his ISDN line here:https://www.linkedin.com/in/josephedwardgreen/

The next generation of AI in the workplace is decision intelligence: the practical application of machine language in commercial settings. Applying AI in the workplace has, to date, being a slow process and one that involves a lot of resources. But that's all about to change.Peak AI is the company that's driving decision intelligence in organizations, turning the typical 18 month wait between query and results into a matter of weeks or even days. Plus, there's no need to hire more data scientists and invest in ranks of super-expensive graphics processors.The Peak AI offering is cloud-based, and while no ML solution is plug-and-play and operate-able by anyone, Peak AI's platform takes away the heavy lifting that's usually placed on data teams. In addition, it actively reduces the gap between the data science function (who may know little about business strategy) and pure-play business functions (who, in turn, know little about data analysis).Peak AI's Decision Intelligence Index is drawn from its most recent survey of thousands of businesses that have begun an AI journey. We discuss the Index, the state of ML in the enterprise, and best ways forward to turn the "new oil" that's data into insights that will have positive impacts in the workplace.Learn more about Peak AI here:https://peak.ai/Ira Dubinsky, Head of Go-To-Market Strategy at Peak AI is here:https://www.linkedin.com/in/iradubinsky/Your host, Joe Green lives online here:https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with DocuSign.Many companies today are worried about the environmental impact their activities are having on the well-being of the planet. And every business cares about costs, too! So how come, years after the concept was first mooted, we're still not at a place where we all work in so-called paperless offices. Such a concept is clearly a win on both counts?In this episode of the Tech Means Business podcast, we talk to DocuSign and one of the company's clients, BoardRoom, about the practicalities of moving from a paper-based workflow to one that's all-digital. Such an approach saves huge amounts of environmental costs (some of the statistics mentioned are truly alarming) but also speeds up the time taken to get complex agreements over the finishing line.In addition to Iesha Berry and Andrea Dixon of DocuSign, we also host Tina Thomas of BoardRoom in this round table discussion that touches on every organisation's carbon footprint, and how it can and should be shrunk. From changing mindsets to implementing solutions, you'll hear how even small businesses can make big differences to the fate of Planet Earth, save valuable resources, and drive efficiencies with a truly paperless agreement workflow,Start taking steps on this important journey by visiting here:https://www.docusign.com.auThe BoardRoom ecologically-sound service is here:https://www.boardroomlimited.com/Iesha Berry, Chief Diversity and Engagement Officer and Head of People Experience at DocuSign is here:https://www.linkedin.com/in/iesha-o-deneal-berry-22a36a2/Andrea Dixon, Senior Director of Marketing for APJ at DocuSign is here on LinkedIn:https://www.linkedin.com/in/andreacdixon/Tina Thomas, Head of ESG at BoardRoom is here:https://www.linkedin.com/in/tinasarathomasYour host for the round table is Joe Green, who's found here:https://www.linkedin.com/in/josephedwardgreen/

From a background in software programming, today's guest Sydney-based Leon Friend specialised in cyber security, landing at ConnectWise a few years ago. Keen listeners will know the company from a previous episode of the Tech Means Business podcast: ConnectWise's local remit is to help ANZ's MSPs (managed service providers) protect their many clients from the dangers that lurk on the internet in the form of hackers, bots and malware like ransomware.We talk about whether MSPs are best-placed to be the cybersecurity experts the market needs (after all, they get plenty of experience working in multiple verticals) and what the differences are between cybersecurity tools designed for MSPs and most others conceived with only one organisation in mind."The biggest challenge is education," Leon says, and it's a challenge managed service providers have to take head-on, taking their clients on the journey to better working practices. One of ConnectWise's capabilities is to give MSPs the tools and the materials they'll need to pass on – after all, most companies haven't grown up as cybersecurity experts. Most are, Leon says, "mom & pop shops that have grown from being good at fixing people's computers."With the numbers of ransomware cases on the steep increase (not just in Australia and New Zealand) alongside similar rises in the costs of those attacks, getting cybersecurity right is absolutely paramount, whether or not you run, work in, or are a client of an MSP.The State of SMB Cybersecurity Report 2022 is available here:https://www.connectwise.com/resources/smb-research-2022More information at ConnectWise's website here:https://www.connectwise.com/Leon Friend on LinkedIn:https://www.linkedin.com/in/leonfriend/Joe Green's LinkedIn profile is here:https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with AppDynamics.The full IT stack has become highly complex in recent years, and parsing logfiles and relying on the nmaps of this world just don't cut it any more. Getting full visibility into everything that's going on everywhere (including use of cloud services) is a tall order, especially when finding sys admins and cybersecurity pros with the required skills is getting…expensive.Our guest on the Tech Means Business podcast, Abhilash Purushothaman talks about how the AppDynamics platform not only gives 100% visibility down to the packet level, but also quantifies what it sees with reference to expected performance. That's the sort of insight that helps companies see where their customers' experiences are less than perfect.We discuss prioritizing those findings in terms of what the business needs, rather than forcing overworked IT staff to jump at every red flag. That puts the IT team's focus on maintaining the quality of service that end-users demand, and, as Abhi puts it, stops a slow system being today's equivalent of a down system.The platform also pulls metrics from an organization's competitors' offerings, so any application or service can be judged against those alternatives to your offerings that are – unfortunately, perhaps – just a screen tap away.Full stack obervability just got its business mojo!Check out the options from AppDynamics, including the new AppDynamics Cloud:https://www.appdynamics.com/https://www.appdynamics.com/product/infrastructure-monitoring/cloud-monitoringAbhi Purushothaman on LinkedIn:https://www.linkedin.com/in/abhivpYour host, Joe Green is here:https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with OutSystems.The big talk in enterprise software development circles is around low-code taking some of the hard work out of the development process. But there are solutions out there that are for both "citizen" and "traditional" developers. OutSystems has evolved that paradigm with high-performance low-code.Our Tech Means Business podcast guest is Richard Davies, the Director of Digital Transformation for the APAC region. Richard is a stalwart of enterprise-scale software development and someone whose experience informs his role, advising and helping multinational companies craft production-ready apps in record time.We talk about partnerships between development functions and other stakeholders and how high-performance low-code is the obvious evolution of Agile methodology, where producing an MVP (minimum viable product) takes a fraction of the time, thanks to (relatively) simple application development tools.While “Harry from Accounts” may not yet be able to create an ERP in a week, those days may not be too far off. But for now, Richard throws down the gauntlet: attend one of OutSystems' one-day boot camps where you can "build an app in a day" or, try the platform for free in your own time. Put your battered O'Reilly volumes back on the shelf!Try out OutSystems from here:https://www.outsystems.com/Platform/SignupEnterprise-grade app in a day? Go for it!https://www.outsystems.com/training/classroom-training/developing-outsystems-web-applications-boot-camp/Richard Davies is here on LinkedIn:https://www.linkedin.com/in/richdavies1/Joe Green can be dragged and dropped here:https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with ConnectWise.Many businesses today use the services of an MSP (managed service provider) to handle all the day-to-day IT needs of the company: provisioning email accounts, ensuring connectivity, setting up new clients, and so on. Many MSPs are also responsible for their clients' cybersecurity – an increasingly important role given the rise in the prevalence of cyber attacks in the last few years.But most cybersecurity measures are designed to protect a single business, not dozens, if not hundreds, of companies. Security tools specifically written for MSPs are thin on the ground, but fortunately, they do exist – including from our guest on this edition of the Tech Means Business podcast, ConnectWise.Raffael Marty is the company's General Manager for Cybersecurity, and we discuss how MSPs have unique experience in the cybersecurity field, working as they do with all manner of company types and sizes. We touch on the need for consolidated security reporting, the ability to apply specific protections for each client individually and how this can be done at scale.ConnectWise is rapidly becoming the go-to place for MSP software across the board (billing, support ticket management, and so on), and with cybersecurity tools built for this type of one-to-many business, MSPs can ply their trade more safely.To learn more about ConnectWise, follow this link:https://connectwise.com/Raffy of ConnectWise is here:https://www.linkedin.com/in/raffy/And your host's social media page is here:https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with Euronet.Financial institutions with any history at all are renowned for being slow to offer the types of digital banking services that many of us demand. After all, in 2022, should it be quite so challenging to take and send FOREX payments on an e-commerce site?It's here that the REN service from Euronet can help out by offering modern, digitally-native financial services to banks and finance houses that are struggling to modernize thanks to legacy infrastructure and technical debt.In this podcast with Himanshu Pujara, the Managing Director, Asia-Pacific for Euronet, we talk about how the company is fulfilling consumer and business demand for services that, today, we expect just to be a screen tap away and active in seconds.And at the same time, Euronet is leveraging its technology to leapfrog the traditional evolution of banking in un-banked or under-banked parts of the world. It's enabling service providers to offer under-served populations immediate access to financial services, like digital wallets and electronic payments.Built from the ground up with cloud-native technologies, the REN platform is, like microservices themselves, highly modular, extensible, and scalable. The company invested in developing containerized software from its beginnings, so the platform is not only modern but mature, too.You can learn more about the Euronet REN platform here:https://www.euronetworldwide.com/products-and-solutions/renHimanshu Pujara is on LinkedIn here:https://www.linkedin.com/in/himanshu-pujara-3999374/And your host, Joe Green, can be found here:https://www.linkedin.com/in/josephedwardgreen/

Welcome back to part two of this podcast series, in which we're talking all things automation for supply chain, logistics, warehousing and distribution distribution companies.In a double-bill of podcasts, the Tech Means Business podcast talks to a company specializing in automating digital and physical systems in this sector. Dematic provides the type of 360-degree examination and refinement of systems that can make the difference between capitalizing on potential growth and struggling to compete with more efficient companies.The Nordic team at Dematic knows their market inside out and brings their experience and ability to bear on the specific challenges faced by supply chain companies in the region and further afield. Whether robotizing the warehouse floor or re-assessing digital systems that underpin operations, the Dematic experts can craft bespoke solutions for large and small companies. The difference between their approach and others vying for the attention of operations managers is a business focus – where strategy, methodology, and opportunity are all considered before any suggestion for improvement is made.Our guests are Anders Poulson and Finn Biller from Dematic, who are the Nordic Sales Manager and Brand Ambassador for the company, respectively.And don't forget to comb your podcast feed for the first part of this conversation if you missed it.Find out more from Dematic here:https://www.dematic.com/Anders Poulson is on LinkedIn:https://dk.linkedin.com/in/anderspoulsendk1Finn Biller's here:https://dk.linkedin.com/in/finn-biller-4716597And your host, Joe Green, is here:https://www.linkedin.com/in/josephedwardgreen/

Pressures on the supply chain and logistics have been growing strongly since the advent of online shopping. Today everyone expects the type of customer experience provided by the tech giants: on tap, and it is (or should be) on its way. But operational issues like limited real estate and a squeeze on employment have made finding efficiencies and cost savings a do-or-die exercise for many in distribution, warehousing, wholesale, and logistics.In a double-bill of podcasts, the Tech Means Business podcast talks to a company specializing in automating digital and physical systems in this sector. Dematic provides the type of 360-degree examination and refinement of systems that can make the difference between capitalizing on potential growth and struggling to compete with more efficient companies.The Nordic team at Dematic knows their market inside out and brings their experience and ability to bear on the specific challenges faced by supply chain companies in the region and further afield. Whether robotizing the warehouse floor or re-assessing digital systems that underpin operations, the Dematic experts can craft bespoke solutions for large and small companies. The difference between their approach and others vying for the attention of operations managers is a business focus – where strategy, methodology, and opportunity are all considered before any suggestion for improvement is made.Our guests are Anders Poulson and Finn Biller from Dematic, who are the Nordic Sales Manager and Brand Ambassador for the company, respectively.And don't forget to watch your podcast feed for the second part of this conversation, which develops the themes we begin to explore here.Find out more from Dematic here:https://www.dematic.com/Anders Poulson is on LinkedIn:https://dk.linkedin.com/in/anderspoulsendk1Finn Biller's here:https://dk.linkedin.com/in/finn-biller-4716597And your host, Joe Green, is here:https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with Dematic.When supply chain and distribution companies decide to digitise and robotise their systems to any degree, it's wise for them to partner with a company that knows its stuff. In this second part of a two-parter with Dematic UK, the Tech Means Business podcast looks at the best ways and places to approach modernisation & automation projects.Back-end automation might be a wise first step for some; for others, it will be a trial, followed by a roll-out of warehouse robots that reduce picking times by 40% (and mistakes by 99%).Every company's needs will be different depending on aims, budget, and available resources. But Dematic – a long-time player in this space – will have "been there, done that" before. Who better to turn to for advice and practical implementation of automated systems designed specifically for this competitive sector?If you've not yet listened to episode one, check back here, or continue your listening journey with Dematic UK and the Tech Means Business podcast, hosted by Tech HQ's very own Joe Green.Learn more about what Dematic does and what it can do for your company here: https://www.dematic.com/en-gb/Guest Gunter van Deun can be found here:https://www.linkedin.com/in/gunter-van-deun-1b70234/His colleague, Ian "software" Abbott, is here:https://www.linkedin.com/in/ian-abbott-4841aa17/The host of the podcast, Joe Green, is here:https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with Dematic.Rising costs are making margins tighter in all manner of supply chain companies, especially in distribution and warehousing. Huge demand for services has also driven prices down, and companies are trying to out-compete one another in a market where alternative services are a mouse click (or screen tap) away. It's here that automation technologies can help companies offer better CX to clients at lower price points.But what do we mean by automation? The term can cover solutions that affect all types of business processes, from the warehouse floor to the financial back office and every point in between. Robotised systems can move goods inwards and outwards more efficiently, make better use of warehouse space and help companies build upwards rather than outwards. Alternatively, automating data flows between software point products (like payroll and time management software platforms, for instance) can also save costs by reducing repetitive, expensive processes.Today's guests on this episode of the Tech Means Business podcasts are experts in this particular space. Dematic operates globally but helps companies find solutions to their automation problems that are always pertinent to the locale. The UK distribution and warehousing sectors have very specific challenges that take an expert partner to help solve, and Dematic has relevant personnel, systems and technology.We're joined in this, the first of a two-parter, by Ian Abbott and Gunter van Deun, both long-term industry veterans. They bring deep knowledge of robotised and automated hardware & software to companies. Whether you're looking for a wholesale modernisation programme or just a few "quick wins" to shave precious percentage points off operational costs, Dematic should be your first port of call.You can learn more about the Dematic consultative and action methods here:https://www.dematic.com/en-gb/Ian Abbott is on LinkedIn here:https://www.linkedin.com/in/ian-abbott-4841aa17/Find Gunter van Deun here:https://www.linkedin.com/in/gunter-van-deun-1b70234/And in Aisle J, Bin G, your host Joe Green:https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with Riverbed Technology.When people build digital infrastructure, the added monitoring capabilities often can't correlate network or application activity and any customer experience or end-user problems. As today's guest, Brian Gormley (Senior Manager, Solution Engineering for Riverbed Technology), says, it should be "all about putting a lens on exactly what users are seeing and experiencing."Equating user experience with what's going on throughout the stack is especially important today. A "spinning cartwheel of death" or an unresponsive app for just a few seconds is enough to make users switch to an alternative. And the issues that cause poor CX are usually a combination of internal and external factors rather than a piece of hardware or software that's misfiring.Then, there's the issue of prioritization. Once you've pinned down the problematic elements in the stack, which to address first?The Alluvio IQ platform from Riverbed ticks all the boxes. It locates problems, cross-references the end-user impact points, and shows how your organization's end-user experiences stack up against your competition. It's a business-oriented cloud platform that brings network insights to a new level, where strategy and end-user experiences inform your team's decisions.You can read all about the Alluvio IQ platform and the value Riverbed Technology can bring to your business operations by following this link.Brian Gormely on LinkedIn:https://www.linkedin.com/in/gormleyb/Joe "tone deaf" Green is on LinkedIn:https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with essensysIt's 2022. Today, we experience on-demand digital services in most areas of life, from where we work, to transportation, shopping, deliveries, and even government and health services. Small wonder, then, that the basic requirements of a modern office are so different from what they were even five years ago.In today's episode, we take a look at essensys, a technology that helps office landlords and flexible workspace operators or anyone with a stake in how a professional space is run to connect, control, and automate digital services - enabling seamless in-building digital experiences. Essensys lets office landlords and flexible workspace operators get the best return on their investments by removing complexity and automating error-prone, time-consuming common processes along the infrastructure stack. The platform also enables cross-portfolio customer mobility so their workplace users get the best experience they can.Eric Schaffer of essensys joins us to talk about the way our workplaces are changing and technology enabling landlords and flexible workspace operators to cope with shifting demands.Commercial real estate is under pressure at the moment, with a sea-change in all our working models. How can workspaces adapt for the future now they are less of a natural hub for commerce than they were pre-COVID? And does technology have some answers?If you are struggling with managing your networks or looking for the right tech foundation to enable digital services within your office portfolio, essensys might be the solution for you.Wondering how essensys can help you? Speak to a member of the APAC team here.Discover key steps to digitally enable your office portfolio. Read the free eBook here.Connect with Eric here:https://www.linkedin.com/in/eric-s-schaffer/Joe's LinkedIn profile is here:https://www.linkedin.com/in/josephedwardgreen/

You can spend millions of dollars on every cybersecurity feature under the sun and commit similar sums to create SOCs and ranks of qualified experts. But sooner or later, your organization will suffer a cyber breach.With that in mind, what's the policy for recovery, rollback, and business continuity? What's your recovery time and recovery objectives? And what are you backing up where, and why?Thinking about a recovery strategy early will involve an examination of the data your organization holds and what you might prioritize over other information. That process should inform you what you want to snapshot every ten seconds and what can go straight into cold archive.In this episode of the Tech Means Business podcast, we talk to industry stalwart Brian Spanswick of Cohesity about how putting the business's continuity needs at the front of the pile of arguments as to what gets backed up, where, when, and how. If your company is going to cease trading if it loses information stored in X, then making X recoverable in an instant has to be your focus. The pictures of the Head Office party can probably wait…Brian's experience helps us shed light on why we should be running rsync, arguing air gaps, and studying snapshots. (This podcast contains no further alliterations.)Brian's profile lives here:https://www.linkedin.com/in/brianspanswickYou can read about Cohesity's backup and recovery solutions here:https://www.cohesity.com/Joe "spinning rust" Green on LinkedIn is here:https://www.linkedin.com/in/josephedwardgreen/