Podcasts about about women

Text us your questions and thoughts!Welcome to another Women in Customer Success limited edition episode, where we bring you an exclusive PowerUp Masterclass in partnership with our friends at Gainsight. In today's conversation, we tackle AI's biggest myths, explore practical use cases, and discuss how leading CS teams are already leveraging AI to mitigate risk, personalize at scale, and drive revenue growth.You'll hear lots of practical examples of the daily use of AI in customer success. Buckle up and tune in.FeaturingEduardo Amorim, VP of Customer Success, SendcloudKate Neal, Senior Director of Customer Success, GainsightMarija Skobe-Pilley, Founder of Women In CS

Text us your questions and thoughts!NEW! NEW! NEW!We're kicking off Season 5 of the Women in Customer Success Podcast!That means:- Elevating the voices of more remarkable women in CS- More inspiring conversations, unique career stories and actionable tips- And a brand new spin we're bringing to our show this seasonHear from WiCS Founder & Host, Marija Skobe-Pilley, and discover what's new. In case you're new here, welcome to the Women in Customer Success Podcast. Come join us, be part of our community of ambitious professionals, and join the conversation.And be sure to follow us and subscribe to our show, wherever you enjoy your podcasts.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!Can you believe it's been five years since we launched the Women in Customer Success Podcast?What started as a conversation in your earbuds has grown into a global movement. Now, after hundreds of episodes, bringing these discussions into the physical world feels like coming full circle.We hosted our second Women in Customer Success live podcast recording in Berlin, where Marija Skobe-Pilley welcomed Cara Benecke, Sally Stoewe and Pia Schümann-Hoppe. We discussed:✨ Redefining what "having it all" means in today's professional landscape✨ Setting 'non-negotiables' for work-life integration✨ Building success on your own terms✨ Setting boundaries that stick✨ Leading authentically across diverse European culturesThis was a perfect night where our incredible audience engaged in deep conversations, asked thoughtful questions, and shared experiences with each other.And now, you get to hear it all. Whether you're an aspiring leader or looking to advance your career, this session offers invaluable advice and inspiration. Tune in and enjoy!***Special thanks to our sponsors Gainsight and Braze for making this happen!

Struggling to prove the financial impact of your CS initiatives or translate retention metrics into revenue? Watch this exclusive masterclass to learn how to build compelling, finance-driven business cases, align CS initiatives with revenue targets, and confidently lead conversations that secure executive buy-in.Don't miss this chance to transform Customer Success into a powerful revenue driver!Featuring:Marilee Bear, CRO at GainsightMarija Skobe-Pilley, Founder of Women In CS 

In this episode, I sit down with Swati Garg, founder and CEO of Melo Associates, one of the most recognised Customer Success recruitment firms in the US.Swati's career path is anything but traditional. She dreamed of being a Bollywood director, studied psychology and communication, and started as an HR journalist before pivoting into recruitment. Today, she helps CS professionals land roles by focusing on personalised applications, networking, and showcasing measurable impact.We cover:✅ Resume strategies that work – How to use keywords effectively so recruiters find you.✅ Quality over quantity – Why mass-applying doesn't work and what to do instead.✅ Following up like a pro – The best ways to reach hiring managers (hint: emails > LinkedIn).✅ The job market shift – Why local candidates have the advantage in hybrid work models.Swati's key message? Don't be afraid to reach out!This episode is packed with actionable advice for anyone job-hunting in CS or just wanting to future-proof their career.Follow Swati.This episode was brought to you by Vitally.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://womenincs.co/the-revenue-csm

EAH co-hosts Christopher Jackson, Alicia Eastman and Patrick Molloy sat down with Dr. Gökçe Mete Gascon to learn more about Vattenfall activities in decarbonizing hard to abate sectors such as steel and transport including methanol and other alternative fuels. As Co-founder and Board Member of Women in Green Hydrogen, Dr. Mete is focused on steel, methanol, and infrastructure. About Dr. Gökçe Mete Gascon: Dr. Mete is Senior Partnership Manager at Vattenfall, building and maintaining strategic partnerships with industrial players, such as chemicals, steel, refineries, industrial gases and transport to jointly tackle the challenges and opportunities of decarbonization, green hydrogen and the electrification of industrial processes. Gökçe is Co-founder and Board Member of the Women in Green Hydrogen Network, Qualified lawyer, PhD, and author of 30 publications. She had over 14 years of business and strategy development, policy & regulatory analysis, leadership, project and stakeholder management experience focused on climate change, international development, carbon markets and green transformation of energy, heavy industry and minerals sectors.Prior to joining Vattenfall, she led South Pole's heavy industry transition and renewable hydrogen portfolio as Global Head of Hydrogen, designing and developing business models and project investment cases for renewable hydrogen.Previously she was the Head of Secretariat of the UN Leadership Group for the Industry Transition hosted by the Stockholm Environment Institute which explores how policy, finance and business practices in hard-to-abate industry sectors such as steel, cement, heavy duty transport and chemicals can be aligned to achieve climate neutrality.About Vattenfall:Vattenfall is one of Europe's largest producers and retailers of electricity and heat with approximately 19,000 employees. For more than 100 years, they have electrified industries, supplied energy to people's homes and modernised ways of living through innovation and cooperation. They are committed to building a future where everyone can choose fossil-free ways to move, make and live. Vattenfall seeks to become fossil free itself and looks beyond its own industry to really make a difference. Together with its partners, the Company is taking on the responsibility to find new and sustainable ways to electrify transportation, industries and heating.About Women in Green Hydrogen: Women in Green Hydrogen is a network of passionate women working in the green hydrogen sector. The vision is to increase the visibility and amplify the voices of women working in green hydrogen. The network provides a platform to connect, empower, and change.Diversity is essential for a sector that thrives on innovation and new ideas. The network works to promote the participation of women in conferences, expert talks, and relevant media to shape a more diverse and inclusive discourse in the world of green hydrogen. The goal is to build a community to foster knowledge exchange, connect women in green hydrogen, and create professional opportunities for members.WiGH organizes networking events and panels about relevant topics in green hydrogen, manage an international expert database, and offer a mentorship programme. They are also active on social media to increase visibility, promote activities and facilitate exchange. --Links:Women in Green Hydrogen https://women-in-green-hydrogen.net/Vattenfall: https://group.vattenfall.com/Books by Dr. Mete:The Energy Transitions and Future of Gas inthe EU: Subsidise or Decarbonise? (Palgrave Macmillan, 2020)https://link.springer.com/book/10.1007/978-3-030-32614-2The Palgrave Handbook of Social License to Operate and Energy Transitions (Palgrave Macmillan,...

In this episode, I sit down with Patricia Awan, a passionate advocate for customer success, lifelong learning, and leading with grace. From her childhood dream of working in PR to her journey from Portugal to the UK, Patricia shares how she built a career centred on helping others and fostering trust.She's the Manager of Client Success at ITGL and a passionate communicator - which you will see once you listen to this episode.We dive into practical, actionable tips for achieving your goals, including:✅ Client-centricity: How focusing on outcomes (instead of just adding to your client's workload) builds stronger relationships.✅ Skills development: A simple method to assess job specs and identify skills that can shape your future career.Patricia also reminds us that customer success is about people - listening, learning, and engaging with empathy.In this episode:Leading with grace (and a smile on your face)Client-centricityLifelong learningSkills developmentTechnology as a toolCustomer engagement and managementMeaningful and human connectionWhether you're in sales, account management, or any client-facing role, this episode is packed with first-hand tips you can start applying today.Follow Patricia.This episode was brought to you by Vitally.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

In this episode of the WIIM Podcast, guest hosts Katie Stoller and Lauren Ludlow, delves into the intricacies and challenges of the influencer marketing industry. They discuss personal anecdotes, including chaotic work experiences, the evolving landscape of social media, and the impact of AI in influencer vetting. The conversation covers their career beginnings, the shift from traditional media to influencer marketing, and the importance of networking and transparency. They conclude with valuable advice on building confidence and the significance of maintaining strong professional relationships. 00:00 Introduction: The Crazy Work Culture 00:34 Welcome to the WIIM Podcast 01:49 About Women in Influencer Marketing (WIIM) 02:47 TikTok and Political Issues 04:10 Guest Hosts: Katie Stoller and Lauren Ludlow 04:27 Sponsorship and Community Resources 07:11 Influencer Marketing Stories: Never Have I Ever 10:00 Navigating Campaign Challenges 19:06 The Importance of Transparency 20:39 AI in Contract Management 22:09 Nostalgia: 90s and 2000s Fashion Magazines 23:16 Lauren's Unique Career Path 24:10 Early Influences and Inspirations 25:31 Transition to Influencer Marketing 26:51 The Rise of Influencer Marketing 28:52 Pioneering New Marketing Strategies 32:21 Networking and Building Relationships 35:22 Advice for the Next Generation 39:15 Confidence and Career Reflections 44:20 Closing Thoughts and Community Connect with Katie: LinkedIn: https://www.linkedin.com/in/katiestoller/ Connect with Lauren: LinkedIn: https://www.linkedin.com/in/laurenludlow/ Want to join WIIM's Membership? Check out our website http://www.iamwiim.com/join Join WIIM's upcoming events near you! http://www.iamwiim.com/events Don't forget to follow us on Instagram http://www.instagram.com/iamwiim

How can the skills you've learned in one job help you succeed in a completely different field? My guest is Ewa Zajac, a customer success leader at Social Talent, shares her unique journey from recruitment to customer success.Ewa talks about her career transitions, the importance of relationship building, and the transferable skills between recruitment and customer success. She also talks about the challenges she faced stepping into a leadership role without a traditional customer success background and how she empowered her team to thrive.In this episode:Career transitionsThe evolution of technology and career pathsTime management and productivityThe importance of appreciating the presentEwa's journey into recruitmentTransferable skills between recruitment and customer successRed flags on CVsThe impact of AI on recruitmentEffective assessment techniques for CSM candidatesTransitioning into customer successEmpowering teams as a leaderLeading without experienceReady to learn how to handle career changes, build stronger relationships, and grow in any role? Don't miss this inspiring conversation with Ewa Zajac. Tune in now!Follow Ewa.This episode was brought to you by Vitally.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Today our guest hosts are Katie Stoller and Jane Ko. Katie and Jane discusses their journeys in the influencer marketing industry, highlighting the challenges and triumphs they have faced. Topics include the early days of influencer marketing, dealing with online bullying, and managing brand partnerships. The episode offers valuable insights for aspiring influencers, emphasizing the importance of reliability, professionalism, and the balance between luck and hard work. Katie and Jane also touch on the evolution of the industry and share personal experiences on how navigating the digital space has changed over the years. 00:00 The Dark Side of Online Bullying 00:29 Welcome to the WIIM Podcast 00:35 Introducing the New Series 01:06 Exciting Guest Episodes Ahead 01:27 New Year, New Beginnings 01:42 Prioritizing Self-Care and Outsourcing 01:54 Jumping into the Episode 01:58 About Women in Influencer Marketing (WIIM) 02:57 Meet Jane: The Creator's Perspective 04:22 Jane's Journey in Influencer Marketing 05:01 Nostalgic Beginnings in PR and Influencer Marketing 07:17 Jane's First Big Break 08:56 The IKEA Makeover Experience 15:04 The Importance of Reliability and Quick Response 19:03 Challenges and Changes in the Influencer Landscape 20:07 The Changing Landscape of Mentorship 20:49 Evolution of PR and Media 21:46 Navigating Brand Collaborations 21:56 The Rise of Smaller Creators 22:18 Balancing Work and Personal Life 23:06 Challenges of Online Bullying 23:57 Introduction to Caveat 25:27 Reflecting on Hustle Culture 28:29 Legal Hurdles in Content Creation 28:56 Gen Z's Approach to Influencer Work 33:48 Advice for Aspiring Influencers 34:31 The Dark Side of Social Media 40:23 Final Thoughts and Contact Information Connect with Katie: LinkedIn: https://www.linkedin.com/in/katiestoller/ Connect with Jane: Instagram: https://www.instagram.com/atasteofkoko/ Want to join WIIM's Membership? Check out our website http://www.iamwiim.com/join Join WIIM's upcoming events near you! http://www.iamwiim.com/events Don't forget to follow us on Instagram http://www.instagram.com/iamwiim

How can a background in psychology and neuroscience shape a career in customer success?I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development. Emma is a fractional leader for SaaS start-ups, focused on helping businesses grow through smart customer acquisition and retention strategies. She works with founders to create go-to-market plans that close big deals and build strong relationships with customers.Emma shared some of the most important lessons she has learned throughout her career, particularly the value of embracing failure as a part of growth.In this episode:The impact of neuroplasticityPracticing yogaTransitioning from science to customer successThe concept of the Growth RebelChallenging traditional customer success viewsPost-sales strategiesRecommendations for effective segmentationIdentifying key customer milestonesEmbracing failure as a leaderSome journeys remind us how powerful change can be, and Emma's story is one of them. This is an episode worth hearing, so don't miss out - tune in now.Follow Emma!Emma's website.This episode was brought to you by Deployflow.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

What role does appearance play in shaping perceptions at work, especially in customer-facing roles? That's what you're going to learn from this episode from my guest, Alexandra Sagaydak, Chief Customer Officer at PeopleForce. We talk about the importance of appearance in the workplace, especially in customer-facing roles, and how it can influence perceptions and interactions. Alexandra also shares her experiences of moving from Ukraine to Romania, her extroverted personality, and her passion for makeup and art. We also talk about the unique challenges and rewards of working in a startup environment. Alexandra provides valuable insights about the world of startups, including the opportunities for career growth, the importance of adaptability, and the potential for burnout.In this episode:Alexandra's background and move to RomaniaExtroversion and social experiencesAlexandra's passion for makeup and artThe impact of appearance in the workplaceAlexandra's career journey in customer successWorking in startupsAdvantages and challenges of startup lifeWhether you're considering a career in customer success, curious about the startup culture, or simply interested in makeup tips, don't miss this episode full of useful information and inspiration.Follow Alexandra!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

How can you, as a leader, truly empower your team to reach their full potential? In this episode, we discuss what it means to enable team members to recognise their potential or unique talents and how to approach difficult conversations.My guest is Nieves Canada, a leader in customer success and a passionate advocate for enabling others.Nieves shares with us her journey from being a translator to becoming an executive in the tech industry, she also discusses her purpose of empowering others to recognise their unique talents and thrive in their personal and professional lives. Nieves also shares valuable information about leadership, active listening, and the significance of building trust within teams. In this episode:Nieves's journey from translation to customer successThe importance of enabling othersStrategies for enabling team members and fostering trustBuilding trust in leadershipNieves's children's bookIt is stories that move us, and inspire us to do things. So, tune in for this one as I'm sure it will give you that extra boost of motivation much needed this time of year.Follow Nieves! This episode was brought to you by Deployflow.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships.Sara Arecco is the head of customer success and experience at Antavo, and a mentor at Women in Customer Success. Sara shares her experiences of moving from sales to customer success, the challenges of transitioning from a peer to a leader, and the importance of collaboration across departments.We also talk about her approach to building strong relationships with customers and how she fosters a supportive team environment, how she deals with leading a diverse team and imposter syndrome.In this episode:Sara's career journeyTransitioning from sales to customer successBuilding a customer success teamBuilding relationships with customersLeadership strategies and team dynamicsCollaboration across departments for successThe importance of customer feedbackTune in to hear more about Sara's journey and how she approaches the challenges of customer success in a tech company. You'll also hear about Sara's personal motivations, including maintaining work-life balance with the help of her beloved dog. Lots to take in and be inspired!Follow Sara!This episode was brought to you by Vitally.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Ever feel like you're not good enough, even when you know you've earned your spot?My guest, Ashley Stamps-Lafont, opens up about her experiences with imposter syndrome, especially as a woman in tech leadership. Ashley is a customer success executive and full-time mom. Over her 15-year career, she has led over 100 post-sales professionals in both VC and PE-backed SaaS companies.Ashley and I talk about the emotions around the election results and how they resonate with many of us, especially women in the workplace. Ashley also opens up about her personal experiences with imposter syndrome and shares advice on overcoming self-doubt, and she introduces her fractional firm, SuccessRx, which is helping businesses and people with their customer success challenges.In this episode, we talk about:Post-election day reflectionsEmpathy in leadershipCreating open forums for discussionThe importance of empathy in the workplaceMentorship and support for womenFuture-proofing careers in customer successMindset and behaviours for successOvercoming imposter syndromeAdvice on marketing yourselfTune in and don't miss this conversation filled with useful information and inspiration for women in tech and customer success!Follow Ashley!This episode was brought to you by Deployflow.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Tamsen Fadal is an award-winning journalist, menopause advocate, and social media's ‘midlife mentor.' After more than three decades as a news anchor, Tamsen made the bold decision to pivot her career towards women's health advocacy. She's the best friend helping to guide women through midlife and beyond, acting as a one-stop resource for everything they need to know to live their best lives. A gifted storyteller and seasoned reporter, Tamsen provides actionable tools from dozens of world-renowned experts on everything from wellness to fashion, which she shares daily, centering the stories of women. Her candor and relatability have established her as a leading voice in the menopause space with a passionate, loyal, social media audience of 3+million. Her regular appearances in media outlets include Oprah Daily, “The Today Show,” The New York Times, and The Harvard Business Review.  Tamsen is the producer and executive producer of the PBS documentary The M Factor, Shredding the Silence on Menopause. From the boardroom to the stage at SXSW to Capitol Hill, she advocates for policies that eliminate the stigma of menopause and foster a work environment where women feel comfortable discussing and managing their midlife health journey.  Equally passionate about health, Tamsen holds a certificate in holistic health coaching from the Institute for Integrative Nutrition, serves on the national board of Let's Talk Menopause and is a strong voice in the fight against breast cancer after losing her mother to the disease in 1990. About Women in the Room Productions   About Denise Pines Denise Pines is co-founder of Women in the Room Productions, where she is committed to diversity in front of and behind the screen. Pines is a media pioneer, award-winning marketer, serial entrepreneur, and community health advocate. She has been a creative consultant for PBS and NPR and on 11 social justice documentaries. Her work includes documentaries and live programs for PBS, including the award-winning Birthing Justice and PUSHOUT: The Criminalization of Black Girls in Schools. Upcoming films include the story of Black Panther costume designer Ruth E. Carter and "Shattering the Silence" about menopause as a public health crisis. Pines is the immediate past president of the Medical Board of California and sits on the board of the Federation of State Medical Boards and the Osteopathic Medical Board of California. Women in the Room Productions amplifies stories dealing with social justice issues and women. Recent documentaries include the award-winning "Birthing Justice" and "PUSHOUT: The Criminalization of Black Girls in Schools," both aired on PBS.  About Take Flight Productions  Take Flight Productions, founded by Tamsen Fadal, is a women-led production company seeking to elevate powerful stories to create awareness and implement change. 

Pragya Dubey, Vice President of Global Services at Agility PR Solutions is my guest in this episode of the Women in Customer Success podcast.She talks about her career in public relations and customer success. With nearly two decades of experience, she shares insights on how the PR landscape has evolved, especially in the age of social media and the challenges that come with it.She is a leader in customer success, focused on building strong partnerships that help both the business and the clients succeed. She makes sure that people, processes, and business goals all work together smoothly. By building great relationships with clients, leading a motivated team, and focusing on long-term growth, she's built a track record of success. Her approach ensures that both the company and its clients see real and lasting benefits.In this episode, we also talk about:Evolution of public relations (PR)Challenges in modern PRAdvice for PR professionalsThe role of a VP in Global ServicesBuilding relationships with clientsPrinciples of customer successHow to do PR for yourselfHit play and learn from Pragya's experience. Whether you're in PR, customer success, or just looking for inspiration, this episode has something for you. Don't miss it!Follow Pragya!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Are you saying 'yes' to opportunities that come your way?I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journey from the Philippines to Vietnam, where she has built a career in customer success. Angeline shared the importance of owning one's growth and seizing opportunities and advice for those starting their careers.We also talked about Angeline's recent adventure into podcasting with her show, CS RevSpeak. She told us about what motivated her to start the podcast which aims to provide resources and support for customer success leaders.Angeline is a Customer Success Leader with over 17 years of experience in the B2B SaaS industry. She has successfully built and scaled customer success organisations across four startups from pre-seed to growth stages. She is the Founder & CEO of CSRevSpeak, where she coaches CS leaders who carry a revenue quota and helps them establish effective CS operating models for revenue growth and upskill their teams to do expansion sales. She is also currently the Vice President of Customer Success at Katalon.In this episode:The move from the Philippines to VietnamAngeline's customer success career pathAdvice: What experience teaches usThe importance of seizing opportunitiesLaunching the CS RevSpeak PodcastOvercoming doubts in podcastingBuilding a communityListen to the full episode to hear more about Angeline's journey and her tips for career success. You'll gain valuable insights into building a rewarding career in customer success by understanding the importance of mentorship, community involvement, and leveraging past experiences. Our discussion reflects on how various roles, from support to operations, all play a part in shaping a fulfilling journey in customer success. Follow Angeline!This episode was brought to you by Deployflow.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

What does it take to create great customer experiences globally? Tune in and hear about the latest innovative strategies that combine AI, automation, and community management from Nádia Vieira, Manager of Global Digital Customer Success at LinkedIn Sales Solutions.We talk about her journey from aspiring journalist to a key player in customer success, the importance of creating personalised experiences for customers, and the potential of AI in improving customer experiences. Nádia shared insights into how her team is using AI to provide personalised recommendations and improve customer engagement, making the digital journey more effective. In this episode, you'll learn about:Nádia's transition from journalism to customer success and her path to LinkedInThe role of community management in customer successScaling customer success through digital strategies and automated journeysThe impact of AI on personalising customer experiences Tune in and learn how to use AI to create meaningful customer experiences.Follow Nádia!This episode was brought to you by Vitally.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

How can empathy be a game-changer in leadership? In this episode, I had the pleasure of talking to Irina Vatafu, the Head of Customer Success at Custify. In her career journey, from her early beginnings to leading high-performing teams, intuition has played a key role in making tough decisions along the way. We talk about how empathy can be a superpower in leadership, transforming the way you interact with both your team and your customers while still driving success.Irina thrives in roles that require effective communication, problem-solving, and empathetic engagement. One of Irina's key strengths is her ability to create a collaborative and supportive workplace that consistently delivers exceptional experiences and fosters strong customer loyalty. Here's what you'll learn:Irina's inspiring journey in customer success and what she's learned along the wayListening to your gut feeling and intuition when making hard decisionsHow to build strong relationships with your customers and team membersIrina's idea on leading with empathy and why it's importantWhat it's like to be the Head of CSHit play and discover how to lead with empathy, build trust, and guide your team to success. Growth happens when you take the time to understand those around you and lead with both your head and your heart.Follow Irina! This episode was brought to you by Deployflow.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Curious about what it takes to transition from the world of academia to an entirely new career in customer success? In this episode, Charlotte takes us on an incredible journey from the halls of Oxford University, where she earned her PhD, to the world of customer success - leading teams in the heart of New York City.Charlotte Jupp is the VP of Customer Success. She empowers and advises cybersecurity teams and C-suite stakeholders on how to strengthen their control and risk analysis across cybersecurity domains, allowing for security posture determination, prioritisation, and measurable improvement, driving product value, adoption, and usage. Charlotte leads teams to achieve exceptional ARR growth and customer retention with a hands-on attitude. Here's what you'll learn:Transitioning from academia to customer success Building customer success teams from the ground up Finding comfort in something completely new One key lesson that her current role taught her Facing challenges as a woman in a male-dominated industry Responding to gender stereotypes in cybersecurityHit play and learn how to break barriers, build confidence, and build your own path to success. Growth doesn't happen by staying where it's safe. It happens when you take those bold steps into the unknown and trust yourself to figure it out along the way. Charlotte's journey is proof that with determination, curiosity, and a willingness to adapt, you can succeed in places you never imagined. Don't be afraid to challenge yourself, take risks, and create your own unique path.Follow Charlotte!This episode was brought to you by Vitally.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Want to know the secrets to climbing the corporate ladder without ever leaving your company? In this episode, we're talking about the essential skills and strategies you need to master to move up the ladder and secure leadership positions - all while staying with the same company. My guest, Rebecca Wallace, is the Senior Director of Customer Success & Support at Workiva. She shares her incredible career journey, providing valuable advice on how to grow and succeed within the same organisation. We explore what it takes to build a strong career path and how to smoothly transition into leadership roles. But that's not all, you'll also learn about:Building relationships with managersCrucial considerations for moving up in your careerRebecca's secrets for moving up in your careerPeople leadership skillsWhether you're aiming for a management position or eyeing a top leadership role, this episode will enable you to start working on it with confidence. Learn how to handle your career transition, build lasting relationships that support your growth, and make every move count. If this sounds like a good plan, then play this episode to be able to reach the peaks of that career path curve.Follow Rebecca!This episode was brought to you by Deployflow.Enjoyed this episode? Subscribe to the Women in Customer Success podcast for more inspiring stories and tips to help you advance your career in customer success.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

My guest in this episode, Parul Bhandari, shares her incredible journey from starting a career in customer success to becoming the CEO of her own business. She talks about what it is like to be your own boss and the CEO of your own business, the motivation behind her community "South Asian Success", and diversity of background, age, etc.Parul is a Customer Success startup advisor and consultant based in Chicago. She draws from her collective background to design CS organisations that can be scaled successfully, to drive CS as a profit centre, and to drive value exchange and retention. Parul founded two organisations, CustomerXSuccess, where she provides advisory services to SaaS startups and coaching to CSMs, and the community South Asian Success, a global, professional community focused on the South Asian experience. We talk about:Being a mom and a CEOMentorship - professional and personal guidanceEmbracing gender, race, age and diverse backgroundsHiring diverse talentThe current job marketListen now and learn how we can all contribute to creating a more inclusive world by supporting diverse voices and perspectives. Follow Parul!This episode was brought to you by Vitally.Loved this episode? Make sure to subscribe to the Women in Customer Success podcast for more powerful stories and advice to help you succeed in the field of customer success.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Are you ready to transform your career and achieve your career goals?With my incredible guest, Heelee Kriesler, who is a customer success leader, we discuss some crucial career lessons that will not only guide you on your journey but also fill you with the confidence to stride forward. Heelee shares the essential skill sets she's developed throughout her career, including how to master public speaking and how to position yourself for your next role.In this episode, we talk about:How to take the next steps in your careerDeveloping public speaking skillsPositioning yourself for your next roleHow to take control of your career pathTune in to learn the strategies to take control of your career and confidently position yourself for your future role. Don't miss out on this chance to improve your career and get inspired by a leader who's been there and done that. Follow Heelee! This episode was brought to you by Deployflow.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Are you part of customer success communities?Are you curious about the power of communities in career growth?In this episode of the Women in Customer Success podcast, I talk to Cinthia Silva, a FinTech business strategist and a top 25 customer success influencer. We go into the importance of being actively engaged in customer success communities, the benefits of having your own community, finding your tribe, and growing your career within communities. She speaks from her own experiences in various communities, including CX Exchange, CS Middle East, Latinos in Success, RevGenius, Women in Revenue, and Women in Customer Success.What you'll find out in this episode:How to use communities effectively, whether as a participant or a community leader. The importance of playing the long game in personal and professional relationshipsHow communities can provide support, learning, and growth opportunitiesHow to build a personal brand through community engagement Practical tips for balancing involvement in multiple communitiesAdvice for starting or joining a community and avoiding common pitfallsThis interview gives you the opportunity to learn how to play the long game in your career and build meaningful connections within communities from remarkable women in customer success. So, make sure you find the time to take a listen.Follow Cinthia!This episode was brought to you by Vitally.If you enjoyed the episode, don't forget to subscribe to the Women in Customer Success podcast for more inspiring stories and practical tools to help you succeed in the field of customer success.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

How can playbacks help you perform better at work? Fallon and I talk about this underrated communication tactic that can improve your customer success skills and significantly boost your career. Because truly understanding what your customers are saying can help you stand out in your professional journey.Fallon Relay is the Global Director of Customer Success at Burt Intelligence. With over a decade of experience in customer success within both SaaS and startup environments, she has seen companies go from 0-100. And she has also seen some of the growing pains that come along with that journey. Throughout her career, she's always been drawn to the importance of building genuine relationships with customers. In this episode, you'll learn about: How to have conversations with customersWhere to start with playbacksHow playbacks help youThe importance of active listeningHow to understand your customers betterTake some time to listen to this episode and learn how playbacks can help your career grow and improve your customer interactions.Follow Fallon! This episode was brought to you by Deployflow.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Do you need to build a successful customer success function from scratch, but you feel overwhelmed and unsure where to start? In this episode of the WICS podcast, I asked Sara Masson to join me so that we can go into that specifically. Sara is a VP of Customer Success and an innovative customer success professional who's passionate about customer focus, creative campaigns, and organised project planning.She shares her CS journey, her framework, where to start from, and what the building blocks of a customer success function are.What you'll learn from this episode:How to build a successful customer success function Common mistakes made by CSMsHow to deliver value to your customersWhat works well Listen now and build a thriving customer success function. By mastering the customer journey and building a strong customer success function, will result in long-term satisfaction and loyalty. Remember, every step you take to improve customer success impacts the growth and success of your business.Follow Sara!Sign up for Sara's course HERE.This episode is brought to you by Deployflow.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Welcome! Today, we're excited to host Chelsea Husum, an innovative entrepreneur and the founder of The Modern Muse Company. Chelsea's journey is a testament to the power of creativity and determination. Through The Modern Muse Company, she helps individuals and businesses bring their creative visions to life, offering bespoke solutions in branding, marketing, and design. Join us as we delve into Chelsea's entrepreneurial journey, the challenges she's overcome, and the strategies she employs to help others achieve their dreams. Interview Highlights: Starting The Modern Muse Company: From Vision to Reality Overcoming Obstacles: Key Challenges in Building a Business Creative Solutions: Tailoring Services to Client Needs Empowering Others: Strategies for Inspiring Creativity and Innovation Balancing Roles: Managing Business and Personal Life Advice for Aspiring Entrepreneurs: Tips and Insights for Success #Entrepreneurship #CreativeSolutions #Branding #Marketing #Design #WomenInBusiness #Innovation #Leadership #AnnieGibbins #ChelseaHusum #WomensBizPodcast Tune in for an engaging and insightful conversation with Chelsea Husum, exploring her journey, creative process, and the impactful work she is doing through The Modern Muse Company. About Women's Biz Global: Women's Biz Global is dedicated to empowering women entrepreneurs and leaders worldwide. Through coaching, media, and publishing, we provide the tools and platforms for women to elevate their personal brands and achieve unlimited business success. Join our community to connect, learn, and grow alongside like-minded women who are making a difference. Visit us at Women's Biz Global to learn more and become part of our dynamic network.

Are you ready to transform your career and achieve the promotion you've been dreaming of? In this episode of the Women in Customer Success podcast, we talk about the tried and tested ways to take the next steps in your customer success career. My guest Eloise answers the key question: How to progress in your career? and reveals strategies that always work to move you forward.Eloise Salisbury is the Chief Customer Officer at AutogenAI - the UK's leading generative AI company. She is also the Founder of WISe (Women In SaaS), a UK-based women's network aimed at inspiring women to excel in their careers through networking opportunities, events, and quarterly mentorship programs.What you'll learn from this episode:How to advocate for yourselfWays to negotiate a new roleThe key to getting promotedHow to take your career to the next levelListen and apply these tried and tested methods to ensure/negotiate your career advancement in SaaS.Follow Eloise!This episode was brought to you by Vitally.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Welcome! Today we have the pleasure of hosting Cathlene Miner, a dynamic leader and the founder of Hopefull Handbags, a global organisation dedicated to providing support and resources to women and children in crisis. Cathlene is also a renowned motivational speaker, author, and advocate for positive body image and self-love. Join us as we explore Cathlene's journey, from founding Hopefull Handbags to inspiring countless individuals through her motivational endeavours. Interview Highlights: Founding Hopefull Handbags: The Inspiration and Mission Empowering Women: Strategies for Building Confidence and Self-Love Overcoming Challenges: Stories of Resilience and Strength Global Impact: Expanding Support Networks and Resources Motivational Speaking: Key Messages and Audience Engagement Personal Growth: Cathlene's Tips for Maintaining Positivity and Balance #Empowerment #BodyPositivity #SelfLove #WomenInLeadership #MotivationalSpeaker #CommunitySupport #Resilience #HopefullHandbags #AnnieGibbins #CathleneMiner #WomensBizPodcast Tune in for an inspiring conversation with Cathlene Miner, as she shares her insights, challenges, and the impactful work she is doing to uplift women and children globally. About Women's Biz Global: Women's Biz Global is dedicated to empowering women entrepreneurs and leaders worldwide. Through coaching, media, and publishing, we provide the tools and platforms for women to elevate their personal brands and achieve unlimited business success. Join our community to connect, learn, and grow alongside like-minded women who are making a difference. Visit us at Women's Biz Global to learn more and become part of our dynamic network.

What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi.Erin is the founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful customer success programs from inception to scale. Companies she's worked with have raised over $200M in capital, been acquired, and gone from $0 to $11M in just over a year.We talk about: LeadershipErin's successes and achievementsHer recipe for successHow to build customer success programs and strategiesPhysical and mental well-beingMake sure to watch this episode because Erin's advice and proven strategies are sure to inspire and motivate you to take on your own challenges with renewed energy and perspective.Follow Erin!This episode was brought to you by Vitally.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Are you getting stuck while doing a customer journey mapping? Join Jennifer and me as we explore the mistakes to avoid and get advice on creating an effective customer journey map. We also talk about where to start and how to get internal alignment for journey mapping.Jennifer Peters is a Customer Success Leader specialising in Seeds and Series A startups. With more than a decade of experience in the customer success field, Jennifer enjoys the start-up and scale-up environments where the groundwork and the foundation of customer success have the highest impact on growth.She specialises in building customer journeys that maximise impact on revenue and customer engagement, leading to high growth that originates from high retention combined with new business acquisitions.In today's episode, you'll learn about:✅ Mapping out Customer Journeys✅ How to Conduct Journey Mapping Workshops ✅ Mistakes to Avoid in Journey Mapping ✅ What's After Customer Journey Mapping?Watch now and don't miss out on this video because it's filled with valuable tips to help you with customer journey mapping, resulting in higher revenues and happier customers.Follow Jennifer!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Are you looking to drive revenue as a customer success team? With Emma, we talk about exactly that along with setting effective team quotas and compensation plans. We also go into Emma's customer success journey. In addition, you'll hear about her customer success team, how it has been achieving the quotas and what works well for her customer success managers.Emma is Vice President of Customer Success at RELEX, building and scaling high-performing CS teams in a hypergrowth business environment. She's passionate about building and scaling a world-class CS team that breaks boundaries and drives outstanding customer value and revenue growth.What you'll learn from this episode:Strategies for driving revenue as a CS teamWhat it means to be entrepreneurial as a CSMHow to set team quotas and compensation plansBuilding business acumen as a Strategic Customer Success ManagerAlthough what first comes to mind about Customer Success is customer retention, advocacy and enablement, it's worth highlighting that revenue growth is also among those main goals - hand in hand with efficiency improvement. So, make sure you put this episode of the Women in Customer Success podcast on your playlist and make use of the things we cover in it. Follow Emma! This episode was brought to you by Deployflow.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

How do you live a big life and achieve your full potential, both personally and professionally? That's exactly what we talk about with Melissa Bickford.Did you know that your habits and values drive personal development and that being proactive can help you achieve your goals? Melissa shares tips on how to live a full and authentic life by exploring your passions and interests, whether it's through a new hobby or focusing on health and wellness. Melissa Bickford is an executive in the software industry, based in Notting Hill. Having carved out a global banking and tech career across Australia, the USA, and the UK over the past 15 years; Mel has developed a deep passion for helping others achieve their fullest potential both professionally and personally. She is excited to enter the wonderful world of podcasting to share her life experiences in the hope they'll help others by building a safe and supportive community.In today's episode, you'll hear about:How to push through discomfortWhy you need to start something newHow to enjoy what you're doing for workListen now and feel the inspiration to improve your life. Here's to a more empowered and motivated you!Follow Melissa!This episode was brought to you by Gainsight.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Is your CS team transitioning into commercial roles? Then this video is for you! Join us as Therese shares helpful tips on how to transition CSM teams into commercial roles. Learn how to help with mindset shifts in behaviours, team training and development, and master the art of leading a team.Throughout her professional career, Therese has been the face of various industries, from hospitality to sales to customer service. Whether it's greeting guests with a warm smile, closing deals with finesse, or resolving issues with empathy, she thrives in customer-facing roles, finding joy in every interaction.For the past five years, Therese has been immersed in the realm of CS, cherishing every opportunity to foster meaningful relationships and drive revenue through the seamless integration of sales and CS.What this episode has in store for you:Career development tipsAdvice for leadersPersonal development and professional growth tipsTherese also offers advice on achieving a work-life balance while being a mother. Dive into this episode for tips for transitioning teams and developing your career. Follow Therese!This episode was brought to you by Gainsight.Exciting news

Latin America. Leading teams dedicated to serving these regions has further strengthened her ability to navigate their unique nuances.Beyond her professional pursuits, she embraces the multifaceted roles of a dedicated mother and an ardent ballet enthusiast—albeit a humble one. You'll also hear about:How can you help customers achieve their goals?What to include in the customer success plan?What is the right thing to do as a CSM?Tune in and learn what it truly takes to deliver value to every customer, create an effective customer success plan, and help your clients achieve their goals. Don't miss out - transform your approach and lead with confidence.Follow Natalia!This episode was brought to you by Vitally.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Are you looking for ways to boost your career growth and master the art of building a personal brand? Natasha Evans, Head of Customer at Hook is who I welcome in this episode of the Women In Customer Success podcast.Natasha has spent the last 10 years in Customer Success, first as a Customer Success Manager and then leading teams and whole CS organisations. Natasha loves both the building of processes and frameworks in CS as well as building diverse teams and cultures. Natasha is a big advocate for working parents, female leaders, and Customer Success as a function in SaaS.We discuss the importance of being authentic to yourself as you face the challenges on your customer success journey. When you build your personal brand, it's not just about gaining visibility, it's about showcasing your unique skills and achievements. Strategic self-promotion is crucial for both professional and personal growth. We also go into:Why stepping up and taking ownership is importantStrategies to elevate your personal brandHow to build your personal brand and get promotedOther people's experiences can be invaluable lessons for improvement. So, tune in, learn how to build your personal brand and make your mark in the industry you're in.Follow Natasha!This episode was brought to you by Deployflow.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In this exciting episode of the Women In Customer Success podcast, I am joined by Giorgia Pedenzini, a Customer Success Manager at Gainsight and a pro at building strong customer relationships. In our conversation, Giorgia gives strategic CSM tips, from deepening your understanding of customer needs to improving customer interaction skills. She shares her journey to becoming a customer success manager and her experience building a career in customer success.We talk about building customer loyalty, and Giorgia gives helpful advice for CSM professionals. She explains the importance of really getting to know and forming deeper relationships with customers. Giorgia also talks about the importance of entrepreneurial skills for CSMs, showing how these can help innovate and push your career forward. What this episode has in store for you:CSM career tipsCSM strategic thinking skillsCelebrating customers' successHow to get to know your customers betterThis episode is sponsored by Gainsight, a customer success and product experience software.Follow Giorgia!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In this episode of the Women In Customer Success podcast, my guest is Ursula Llabres, the Global Director of Customer Growth and Commercial Sales at Reality Labs, Meta.Ursula was one of the founding leaders of customer success practice (being one of the first 10 in CS at salesforce.com back in 2005) and has since transformed and led high-performing global teams at some of the top tech companies like Oracle, Salesforce, Box, Microsoft, InsideSales and now Meta to name a few. We talk about how to reach an executive position and the important senior management skills needed for an executive-level position. Whether you're just starting out as a Customer Success Manager or you're an experienced manager, Ursula shares helpful information that will help you get ahead. Ursula gives tips on communicating with authority, articulating thoughts and ideas clearly and effectively, and how to be confident as a manager.She also advises how to dress like an executive and the right executive style to help you look and feel professional.In today's episode, you'll learn:How to lead as an executiveConfidence tips for managersSenior managerial skillsHow to be articulate and well-spokenHow to communicate with authorityHow should an executive dressInclusion and diversityStrong body language How to get into an executive positionSkills to thrive as an executiveIf you're on your own leadership journey, feel free to share your experiences in the comments below. Let's grow together!This episode is brought to you by Vitally.io.  Visit vitally.io/women today to schedule your demo and get your Airpods.Follow Ursula! __________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

From supporting industry networking to giving back to the community, the ALA Women in Lighting Committee is changing the face of the lighting industry.   In honor of Women's History Month, Raelle Bell sits down with Laura Van Zeyl of Dallas Market Center and Karen Hayes of Hinkley to discuss their work over the past five years building and growing the ALA Women in Lighting (WIL) Committee. Learn how you can get involved in WIL and ALA. Plus, they dive into the trends impacting the industry and what they might mean for the coming years.   Show notes Laura Van Zeyl has been a leading figure in the lighting, home, and design industries since 1993, initially as an editor with Residential Lighting, Accessory Merchandising and Home Fashion Forecast magazines for more than two decades. Since 2016, Van Zeyl has worked on lighting events for Dallas Market Center, including Lightovation and ArchLIGHT Summit. Van Zeyl co-founded and chaired the Women in Lighting Committee for the American Lighting Association and currently leads the Committee's Marketing Subcommittee. She also serves on the Advisory Board for ART - The Creative Home Furnishings Network, the Advisory Board for The H Foundation and the Allied Roundtable for AIA Dallas. She is a member of Women in Lighting + Design (WILD), an Affiliate member of the International Association of Lighting Designers (IALD) and an Associate Member of the Illuminating Engineering Society (IES).   Karyn Hayes is the Director of Sales – Showroom for Hinkley. Karyn began her career in the lighting industry in 1993 as the National Business Manager for Lighting at Ferguson Enterprises, Corporate. She began her career in 2012 with Hinkley as East Regional Sales Manager, moving to showroom sales manager for North America in 2016. In 2023, she took over as director of sales for showrooms. In this role, she manages regional sales managers, independent sales representatives and oversees approximately 500 customers for the showroom channel. As an active member of Women in Lighting since its inception, Karyn has been involved in guiding the committee and leading program development. In her current role, she serves on the mentoring subcommittee.   Connect with the ALA Women in Lighting Committee online: Website: https://alamembers.com/About/Women-in-Lighting Instagram: https://www.instagram.com/alawomeninlighting/ Facebook: https://www.facebook.com/groups/172917563271464 LinkedIn: https://www.linkedin.com/groups/12461288/   Join ALA and the ALA Women in Lighting Committee in Palm Beach, Sept. 22-24, 2024, at the ALA Conference. Register here: https://www.alaconference.com   Host: Raelle Bell   Producer: Association Briefings  

When new research makes women look good, we tend to like it. When it makes men look good, we don't.

In this episode, my special guests are Emilia D'Anzica and Sabina Pons, both mothers in Customer Success. Emilia is the founder of Growth Molecules, and Sabina is its Managing Director. They co-authored a book called 'Pressing ON as a Mom in Tech' - a guidebook for mothers who want to thrive in tech.In this video, you'll hear about: Sabina's journey as a young mom in corporate AmericaEmilia's experience about what it looks like to be a mother in techMaternity leave for women in techPregnancy discrimination at workStrategies for thriving as a mom in techThis genuine talk, filled with useful advice and real-life stories, will make you feel seen. Tune in now for a dose of inspiration!If you are a mom in tech, feel free to share your experience in the comments below.Follow Emilia D'Anzica and Sabina Pons!This episode is brought to you by Vitally.io. Visit vitally.io/women today to schedule your demo and get your Airpods.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In this episode, Marley Wagner, a digital customer success consultant with a wealth of experience, takes you on a journey through the digital customer success landscape. Discover how to get started with digital customer success, achieve work-life balance, and how to be a good customer success professional.In this episode, you'll find the answers to these two questions: What does a digital customer success consultant do?What is digital customer success experience?Plus, if you were wondering where to start when creating a digital CS practice, you'll hear about the shortest way to get started in digital customer success, and how to identify and stand up for your personal needs in the workplace.Don't miss out - tune in to learn from Marley's digital customer success experience and get some useful tips for succeeding in the digital world.Follow Marley Wagner!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Nicky Feeney, ClickUp's global success enablement manager, shares her journey from account management to crafting her unique role within the tech industry. She's managed to get promoted to her new role in only three months. In this episode, you'll hear how it happened. We focus on the importance of fine-tuning interactions with supervisors and clients, emphasising the significance of celebrating victories alongside addressing challenges.Here's what we cover in our interview:Creating your role in customer successCareer lessons for CSMsThe importance of nurturing soft skills as a CSMCreating a vision and executing goalsThe 4 pillars of customer success enablementTune in for an inspiring conversation - one that will motivate you to craft the best customer success story.Follow Nicky Feeney!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

In this episode, we join forces with Elizabeth Italiano, a Go-To-Market Expert and Founder of What Not To Do, to talk women in tech - challenges and solutions.  Elisabeth's plentiful experience in the industry makes this episode a real conversational treasure chest. So, be prepared to get tons of insights on:  ·       How to overcome the current challenges faced by women in tech·       Why women need to be more assertive (and how to do it)·       Negotiation skills women need to adopt·       The significance of having go-to people/mentors·       Predictions for trends in sales leadership The episode is packed with actionable steps for women leaders - and everyone in between - to catalyse gender diversity in tech. We round out the discussion with the need for self-advocacy with some great examples, emphasising that the common humility found in women needs to step back. Get ready to absorb the wisdom and become that advocate for change, setting a new standard for an inclusive and equitable tech environment.  Join us, and let's move the needle together.Follow Elizabeth Italiano!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Podcast Website Women in Customer Success: womenincs.co Podcast host: Marija Skobe-Pilley Coaching with Marija: marijaskobepilley.com/programs Get a FREE '9 Habits of Successful CSMs' guide LinkedIn Women in Customer Success (WiCS) page Instagram: @womenincspodcast

Unlock the secrets to thriving in customer success and the nuanced craft of cross-selling with the insightful Kristen Gray Psychas from Banzai. In our latest episode, Kristen, a trailblazer in the customer success landscape, offers a treasure trove of strategies that promise to elevate your career trajectory. Her transition from international relations to influencing the growth of a publicly-traded tech giant is nothing short of remarkable. But it's her candid sharing of how she navigates professional waters as a neurodivergent individual and new mother that truly enriches this conversation. This is more than just a lesson in business - it's a heartening glimpse into personal triumph and growth.Prepare to be inspired as we discuss the pivotal role of understanding customer goals and the transformative power of effective communication for fostering long-term relationships. Kristen's expertise shines as she reveals how kickoff and QBR meetings can become a goldmine for identifying expansion opportunities within your current customer base. We delve into the synergy between customer success and sales strategies, highlighting how transparency with clients can lead to prosperous upsells and cross-sells. Moreover, Kristen's perspective on embracing neurodiversity offers a fresh lens on collaboration, showing us how diverse minds can propel innovation and strengthen team dynamics. Join us for an episode that's as enlightening as it is empowering, charting a path for professional excellence and inclusive teamwork.Follow Kristen Gray Psychas!This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Podcast Website Women in Customer Success: womenincs.co Podcast host: Marija Skobe-Pilley Coaching with Marija: marijaskobepilley.com/programs Get a FREE '9 Habits of Successful CSMs' guide LinkedIn Women in Customer Success (WiCS) page Instagram: @womenincspodcast

Join us on this empowering episode as we sit down with Bernadette Girvin and Michelle Taylor, the visionary through leaders behind Women in Wealth (WIW) at Gambin Financial Group, an impactful initiative that is reshaping the landscape of financial planning for women. I am head over heels for their commitment to transforming how women perceive and engage with money. With a commitment to community and to transforming how women perceive and engage with money, Bernadette and Michelle discuss their journey as a thought leader in the financial industry and her passion for driving positive change. Get ready to delve into insightful conversations that explore the intersection of finance, empowerment, and personal growth. Get ready to delve into insightful conversations that explore the intersection of finance, empowerment, and personal growth. In this episode we discuss:

Join us as we celebrate the 100th episode of the Women in Customer Success Podcast with a special guest - Aurore de Saint-Exupéry, a passionate Customer Success Manager at  ClickUp who took the road less travelled. Aurore transitioned from the high-end retail world into the tech industry, manifesting her belief that caring, loyalty, and teamwork are the secret ingredients for success in any industry.Aurore's journey to ClickUp, her dream company, was filled with intense preparation, professional advice, and a few nerve-wracking interviews. The moment she discovered the job opening, she embarked on a challenging ride, connected with the right industry expert, continuously learning about the role and its challenges and presented a highly successful case study that got her a job. Learn about the steps she took to land the interview, prepare for this transition and nail the interview process. The world of luxury retail and customer success might seem worlds apart, but Aurore talks about the principles for serving customers that are universal across roles and industries. She shares her strategies for succeeding as a new CSM, emphasizing the importance of product knowledge, undertaking extra projects and approaching her role as a customer coach, making sure they feel guided and supported. We also touch on the joy of travelling, immersing oneself in new cultures, and living abroad. Join us for this episode and hear the inspiring journey Aurore took to embrace her dream career in Customer Success. Did you know?Aurore was born in Paris and has lived across France, the UK, Hong Kong, and JapanShe started her career in luxury retail (Chanel & Louis Vuitton) Avid travellerTransitioned from non-tech into SaaS Customer Success Aurore was promoted to a Sr CSM within a year Direct descendent of Antoine de Saint-Exupéry, the author of the book 'The Little Prince' - one of the best-selling books in history!In this episode, you'll learn about: Aurore's career entry in luxury retail and its lessons on customer experienceProcess of applying for Customer Success role without previous tech experience Interview preparation for non-tech and non-saas experienceHiring Manager's perspective on hiring for a non-traditional backgroundLearning curve as a first-time Customer Success ManagerStanding out as a 'newbie', setting high standards and getting promotion-readyFollow Aurore de Saint-Exupery!This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Podcast Website Podcast host: Marija Skobe-Pilley Get a FREE '9 Habits of Successful CSMs' guide LinkedIn Podcast page Instagram: @womenincspodcast

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods.In this podcast episode, Amy Downs, the founder and CEO of Customer Obsessing Consulting, talks about her journey from being a software engineer to becoming a customer success leader and the lessons she learned along the way. The episode delves deep into the principles of humble leadership, the importance of creating a safe space within organizations, and the need for a customer-centric approach in business.Drawing inspiration from the principles of servant leadership, Amy emphasizes the role of humility in leading teams that are supportive and customer-focused. Her insights, inspired by Daring Greatly by Brené Brown, hold critical lessons for leaders seeking to foster an environment where employees feel valued, not inferior.Amy is sharing her unique consultative approach to customer success, from journey mapping, segmentation strategy, and digitization to team culture. In this episode, you'll learn about: Amy's career journey from software engineer to company CEOHumility and servant leadership as a catalyst for career growth Embracing intuition as women's superpower Empowering organizations to be customer-centricFollow Amy Downs and Customer Obsessing Consulting!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

In this episode, Margot Gerritsen and Jon Krohn discuss the fundamentals of computational mathematics and its application in studying fluid dynamics. Margot also talks about how her synesthesia led to a lifelong interest in math, using computational mathematics to predict airflow, and why it is so important that underrepresented groups in data science become more visible through organizations like Women in Data Science. This episode is brought to you by the Zerve data science dev environment (https://zerve.ai), by Gurobi (https://gurobi.com/sds), the Decision Intelligence Leader, and by ODSC (https://odsc.com), the Open Data Science Conference. Interested in sponsoring a SuperDataScience Podcast episode? Visit JonKrohn.com/podcast for sponsorship information. In this episode you will learn: • About computational mathematics and its relation to data science [03:19] • Margot's current research into emissions simulation [15:05] • Computational Mathematics: Real-World Applications [33:18] • The importance of wind tunnels in testing designs [47:54] • The beauty of linear algebra [1:05:59] • Synesthesia: Seeing Numbers as Colors [1:16:33] • About Women in Data Science [1:24:59] Additional materials: www.superdatascience.com/719