Podcasts about irina poddubnaia

How can leaders navigate the complexities of entrepreneurship and personal challenges in the modern business world? In this episode, Denis hosts two insightful conversations with Irina and Nick, each sharing their unique experiences in leadership and personal growth. Irina recounts her entrepreneurial journey, beginning with a fulfillment center in China and culminating in the founding of Trackmage.com, a software service for e-commerce entrepreneurs. She discusses the role of agile methodologies in managing IT and e-commerce uncertainties and highlights her company's emphasis on remote team management and a diverse international workforce. Nick, an international bestselling author based in Singapore, shares his rich background in advertising and communication across Southeast Asia. Nick opens up about his personal challenges, coping with loneliness, stress, and depression following a divorce and job change. These experiences inspired him to write "Executive Loneliness." Nick emphasizes the importance of seeking help in times of change and shares his transformation into an Ironman athlete. In this episode:Irina discusses her background, from starting a business in China to creating Trackmage.com.How Irina transitioned into leadership roles, initially unintentionally, then as a certified Scrum Master and Agile coach.Irina shares Trackmage.com's operations, their remote-first philosophy, and the structure of its international team.Nick shares his journey from Sweden to Australia, then to Southeast Asia, taking up significant leadership roles.Nick talks about his book, inspired by his experiences with loneliness and stress in the executive world.Nick shares his struggle with loneliness, unhealthy habits, and the death of a friend, leading him to write his book.The stigma of mental health in leadership; We discuss the findings from Nick's surveys on loneliness and mental health among senior executives.Main takeaways:Agile practices are crucial in fields with high uncertainty, such as IT and e-commerce, to enhance team productivity.Building a successful remote-first company requires trust in part-time or freelance team members, often leading to higher reliability.Realizing the importance of customers over suppliers can be a pivotal moment in business strategy.Personal struggles, like loneliness and depression, can be transformative and inspire impactful work.It's crucial to ask for help during periods of change and not to suffer in isolation.There's a concerning trend of executives suffering in silence due to the stigma surrounding mental health. We need to normalize getting help and fostering environments where open conversations about mental well-being are encouraged.Quotes:"You cannot do everything alone... that's when I realized that I'm really good with people and structuring them into functional teams." – Irina Poddubnaia "Agile is applicable everywhere where you deal with uncertainty." – Irina Poddubnaia "About 30 percent of the senior executives... were suffering from loneliness in the workplace." – Nick Jonsson"84 percent said they would not talk about [mental struggles] in their company." – Nick JonssonConnect with Denis: Email: denis@leadingchangepartners.comWebsite: http://www.leadingchangepartners.com/Leadership Is Changing Facebook Group:

Irina Poddubnaia is an esteemed expert in the field of post-sales processes and e-commerce.  With a passion for optimizing customer experiences, she has dedicated her career to helping businesses thrive in the competitive world of online retail.  As the founder of TrackMage, a leading customer experience platform, Irina has played a pivotal role in revolutionizing how businesses approach the crucial post-sales phase. With a background in customer success, Irina understands the significance of customer lifetime value, particularly during challenging economic periods. Her insights and strategies have proven invaluable to businesses seeking to enhance customer satisfaction and retention in an ever-changing market landscape. She emphasizes the importance of proactive communication, providing constant updates and creating a sense of anticipation to keep customers engaged. As a visionary in the field, Irina also advocates embracing negative reviews as opportunities for improvement. She sees them as valuable gifts from customers, providing crucial insights for enhancing business operations and product quality. Irina Poddubnaia's expertise and dedication have earned her the reputation of a trailblazer in the e-commerce industry.  Her passion for customer success and her commitment to optimizing post-sales experiences have propelled TrackMage to become a leader in customer experience technology. Key Takeaways  1. Timing is Crucial for Gathering Reviews: When customers receive their new purchase, that's the ideal time to request a review as the excitement is at its peak, leading to more positive and genuine feedback. 2. Post-Sales Experience Drives Customer Lifetime Value: By focusing on providing exceptional post-purchase experiences, businesses can increase customer loyalty and lifetime value, leading to higher retention rates and sustained growth. 3. Celebrate Customer Milestones: Whether it's a product launch, go-live moment, or a special occasion, businesses can make customers feel valued and appreciated through thoughtful gestures. 4. Negative Reviews are Opportunities for Improvement: Constructive criticism offers valuable insights into areas that need improvement. Acknowledging and addressing negative feedback can lead to better products and enhanced customer satisfaction. Key Timestamps  [00:05:42] Irina Poddubnaia introduces the concept of post-sales experience and its significance in driving customer lifetime value. [00:15:20] The value of celebrating customer milestones, drawing examples from Build A Bear's approach to celebrating the "birth" of a new toy and suggesting ways businesses can celebrate their customers' special occasions. [00:18:05] The power of utilizing reviews as marketing tools and how positive reviews shared by customers can attract more potential buyers. [00:27:54] The challenges of tracking international orders and reviews and  the significance of localization in expanding businesses globally, emphasizing that language barriers are becoming less of an obstacle with the advancements in AI translation technologies. Quotes 1. "Ask for reviews at the right time when customers receive the new product, it's much brighter and better than if you ask later." - Irina Poddubnaia 2. "Negative reviews are a gift that helps you improve your business; always treat them as opportunities to fix what's broken." - Irina Poddubnaia 3. "The language barrier won't exist in the future, and with track, we track everything, implementing solutions for every customer's unique needs." - Irina Poddubnaia 4. "Balance modern approaches with timeless relationship-building techniques to connect with younger generations while closing deals." - Irina Poddubnaia Connect with Irina LinkedIn - https://www.linkedin.com/in/irina-poddubnaia/en?originalSubdomain=bg  Website -  https://trackmage.com/  Twitter -  https://twitter.com/ipoddubnaia?lang=en 

Welcome to the Serve No Master Podcast! This podcast is aimed at helping you find ways to create new revenue streams or make money online without dealing with an underpaid or underappreciated job. Our host is best-selling author, Jonathan Green.Today's guest is Irina Poddubnaia is an entrepreneur and co-founder of Trackmage, a software company that automates ecommerce businesses. In this episode, Irina Poddubnaia began her journey as an office worker, until she decided to start something of her own. They developed Trackmagic, now known as Trackmage, which automates repetitive tasks in ecommerce businesses. Despite facing challenges with the name, Irina and her team continue to grow and bring their innovative software to a wider market.Notable Quotes-       "I just decided that I'm going to start something of my own." - [Irina Poddubnaia]-       "I believe it was this realization that what I'm doing, I could be doing more." - [Irina Poddubnaia]-       “I believe in the possibility that this can happen. And that's all you.” - [Irina Poddubnaia]-      "So this was one of those experiences where we realized that even if we pay attention, even if we do everything correctly, from our standpoint, there needs to be a point of reference and there needs to be some standardization in place that is going to make sure that everything goes. Swimmingly even if we as people, we make mistakes. So people do make mistakes systems. Not so often." - [Irina Poddubnaia]-       "We've created this expectation or this sense of immediacy that didn't exist when I was a kid. Sometimes you would order something, like from a contest, and it would say, please allow four to six weeks for delivery. Nowadays, nobody would find that acceptable." - [Jonathan Green]-      "One of the big challenges for a lot of people in ecommerce is getting the right product from the right factory from China to their customer in America or Europe." - [Jonathan Green]Connect with Irina Poddubnaia●    Website: https://trackmage.com/flywheel-extra-sales/Connect with Jonathan Green The Bestseller: Serve No Master Free Book on Amazon: Fire Your Boss Podcast Website: https://servenomaster.com/podcast/ Subscribe, Rate, and Review: https://servenomaster.com/itunes Video Episodes: https://www.youtube.com/@ServeNoMasterPodcast

Sales and Cigars Episode 107 Irina Poddubnaia “Entrepreneurs Solve Problems.” Walter sits down with author entrepreneur and founder of Track Mage Irina Poddubnaia. Track Mage supports the ecommerce community and was created to solve a problem for a business that she was starting and did not realize at that moment that she had created another business. That is where the company was born, and the software was built to serve their needs. Now she helps business grow and helps provide a great experience for customers. If you are in the ecommerce business or would like to learn about it go grab a cigar, grab a cocktail and strap in for another fun episode of Sales and Cigars.   Get your copy of Walter Crosbys new Book:  “The 7 Critical Mistakes CEOs Make With Their Sales Organization That Stop The Company From Scaling” https://www.amazon.com/Critical-Mistakes-Their-Sales-Organization/dp/B0BLFYMGS6   Connect with Walter Crosby: https://www.linkedin.com/in/walterlcrosby/ https://calendly.com/walter-helix/15-minute-virtual-cup-of-coffee https://helixsalesdevelopment.com/ https://helixsalesdevelopment.com/podcast/ walter@HelixSalesDevelopment.com  Connect with Irina Poddubnaia: irina@trackmage.com https://trackmage.com/  https://www.linkedin.com/in/irina-poddubnaia https://www.linkedin.com/company/trackmage/ https://www.instagram.com/trackmage https://twitter.com/TrackMage  https://web.facebook.com/trackmage  https://www.youtube.com/channel/UCxA1xlANK5j0jdQc02a99rg  https://www.tiktok.com/@trackmage Free ebook "How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff" https://trackmage.com/flywheel-extra-sales/

Irina Poddubnaia is the founder of TrackMage.com, a shipment tracking software for e-commerce businesses. She joins E-Commerce with Coffee?! to chat with host Nate Svoboda about delivery times and how they impact the customer experience and all other aspects of the post-purchase experience.  Listen to the full episode to hear how it all comes together—and what brands today should do. What to listen for: Nate first asks Irina about TrackMage.com. Listeners learn that Track Mage provides real-time tracking information for e-commerce businesses to share with their customers without sending people to carrier portals or relying exclusively on carrier information.  The origin of Track Mage is a personal one. Irina explains how, when she started a business to help retailers source products from China, one of the biggest headaches for her team was fielding the “where's my order” requests from clients. With goods shipping to every time zone, it was a deluge of inbound requests. To answer their questions, Irina and her team had to rely on carrier updates. It was the team's own pain point that Track Mage was developed to solve, first as an internal solution and then as a stand-alone product offered to e-commerce businesses. The interview then shifts to the impact of delivery information on customer lifetime value (CLV), and what other communications play into the post-purchase experience. The key, Irina says, is “bridging any communication gap.” She describes how the customer is entertained while browsing social media, then on your website, then placing an order. After that, entertainment stalls, and all customers receive is a confirmation email. Eventually, the customer will wonder, “did they get my order? Do I have to do anything else? What's the status of my order?” The solution: use delivery updates as an opportunity to stay in touch and communicate more than just delivery status. Irina elaborates on this key point explaining that emails on order status are not seen as marketing emails, so they get huge open rates. Brands can use this to provide a superior post-purchase experience with delivery updates while also cross-selling and providing more value to the client through added content. “A poor post-purchase experience not only damages your brand,” Irina says, “it also eliminates the possibility of selling to that customer again.” Listen to the full interview for her own recent experience with a particularly bad post-purchase sequence. When asked what a brand can (and should) do to impact their delivery times for the better, Irina states that “most of the delivery rules have changed” in the last few years. Everyone knows why: the pandemic. Delivery became so popular in global markets that new logistics innovations were introduced by big brands like Amazon. Now, customers expect same-day and next-day delivery, but as Irina says, “not a lot of household brands can compete with that capacity.” The solution, she says, is in strategic inventory. Delivery time is also a deciding factor for some consumers to even purchase a product, “especially around the holidays,” Irina adds. She does note, though, that the exception is for “truly unique” products or those with killer brand loyalty. In those cases, consumers will wait a month or two, and they'll even rally behind pre-order offers. ➡️ Timestamps: 0:00-0:27 Intro 0:28-1:16 Introducing Irina 1:17-2:23 Irina's relationship with caffeine 2:24-5:44 Irina's background and how TrackMage.com began 5:45-14:11 Customer lifetime value (CLV) 14:12-17:36 Delivery times: what can (and should) brands do? 17:37-21:03 How do different business models impact delivery and logistics? 21:04-26:34 How to reduce customer support costs 26:35-29:10 How brands can improve reviews and get more of them 29:11-30:19 Where to get in touch with Irina 30:20-30:37 Outro

"Irina Poddubnaia's Expert Strategies for Customer Retention If you're feeling frustrated and overwhelmed because your endless email campaigns and pop-ups aren't increasing sales or customer loyalty, then you are not alone! If the customers are constantly buying, you don't have to worry about the next campaign launch or the next product collection that you're going to roll out. In this episode, you will be able to: Raise the bar of e-commerce success by focusing on crucial post-purchase experiences. Collaborate across departments to achieve outstanding customer support outcomes. Exploit touch points effectively to improve sales and customer gratification. Tailor bespoke, targeted messages for strengthening connections with customers and prospects. Utilize automation tools for refining the customer experience and driving up sales numbers. Do you want to increase sales and customer satisfaction for your E-commerce business? Have you heard these myths about leveraging touch points? Myth #1: More touchpoints always lead to more sales. Myth #2: Touchpoints are only important during the purchase process. Myth #3: Touchpoints don't matter as long as the product is good. But don't worry, Irina Poddubnaia is here to share the truth about leveraging touch points for your E-commerce business. Introducing Irina Poddubnaia Introducing Irina Poddubnaia, the entrepreneurial mastermind behind Trackmage.com, a game-changing platform that aids e-commerce businesses in streamlining shipping, tracking, and elevating their customer experience. Irina is dedicated to transforming the way entrepreneurs view success by emphasizing the importance of the post-purchase experience and fostering strong relationships between businesses and their customers. Her expertise in leveraging touchpoints to drive sales and improve customer satisfaction has made her a go-to source for e-commerce business owners Find Irina Online: https://trackmage.com/ https://www.facebook.com/trackmage/ https://www.linkedin.com/company/trackmage/ https://www.instagram.com/trackmage/ https://www.youtube.com/channel/UCxA1xlANK5j0jdQc02a99rg https://twitter.com/TrackMage The resources mentioned in this episode are: Proactively provide tracking information and order status updates to customers. Ask for reviews and feedback after a customer receives their product. Use delays or issues as an opportunity to apologize and show that the brand cares about its customers. Create a branded post-purchase experience by providing additional product recommendations and information. Delegate and automate customer support as much as possible. Use data on shipping delays and other problems to negotiate discounts with carriers and suppliers. The key moments in this episode are: 00:00:00 - Importance of Post Purchase Experience, 00:04:22 - Risks of Not Focusing on Post-Purchase Experience, 00:08:54 - Branded Experience in Transactional Communications, 00:15:05 - Benefits of Knowing About Problems, 00:17:07 - Leveraging Data for Operating Costs, 00:17:44 - Collecting Reviews, 00:21:15 - Increasing Sales Frequency, 00:25:05 - The Founding of Trackmage, 00:30:15 - Eliminating Typos in Emails, 00:34:24 - Mystery Shopping and Avoiding Detection, 00:34:48 - Free Ebook to Increase Sales, 00:35:04 - Gratitude and Farewell, 00:35:13 - Show Notes and Resources, "A lifelong fan can support the business, buy more, tell to their friends." Importance of Post-Purchase Experience The post-purchase experience is a critical aspect of building customer loyalty and driving sales growth for e-commerce businesses. By providing a seamless, personalized experience throughout the entire order cycle, businesses can ensure that customers feel valued and satisfied, which encourages repeat purchases and positive word-of-mouth. Paying close attention to this stage of the customer journey not only improves retention but also paves the way for sustainable growth in the long run. In the podcast, Irina Poddubnaia highlighted the importance of maintaining open, timely communication with customers after they've placed an order. She emphasized that a proactive approach to order updates, shipping notifications, and delivery information can help alleviate customer anxiety and create a positive, branded experience. By adopting such best practices in the post-purchase phase, businesses can position themselves as trustworthy and customer-centric, which ultimately drives higher sales and a loyal customer base. If you ask the customer at the right time, we are very happy to leave a review. Branded Experience in Transactional Communications Businesses can further leverage their transactional communications to create a branded experience and add value to the customer relationship. By infusing marketing content and brand messaging into routine notifications, such as order status updates and shipping confirmations, businesses can reinforce brand identity while also cross-selling and upselling their products and services. Irina Poddubnaia discussed how companies can utilize post-purchase emails to not just communicate essential order information but also showcase additional products that might interest the customer. By providing personalized recommendations and exclusive offers in these communications, businesses can not only create a branded experience but also increase the likelihood of repeat sales and long-term loyalty. "The post-purchase experience is becoming more and more of a pressing need for all businesses." Collecting Reviews Customer reviews play a crucial role in influencing potential purchasers' decisions and building a brand's online reputation. A steady stream of positive reviews can greatly impact a business's search ranking, making it more discoverable to its target audience. Therefore, it is vital for businesses to have a strategic plan for collecting reviews regularly. In the podcast episode, Irina Poddubnaia shared valuable advice on optimizing the customer review collection process. She emphasized the importance of timing review requests to ensure customers receive them after the product has been delivered, maximizing the likelihood of capturing positive feedback. Irina also acknowledged the need to collect reviews promptly, as waiting too long can diminish the chances of a customer leaving a high-quality review. If the customers are constantly buying, you don't have to worry about the next campaign launch or the next product collection that you're going to roll out. Increasing Sales Frequency An essential part of driving growth in e-commerce businesses is finding ways to increase purchase frequency among customers. By leveraging multiple touchpoints, such as tracking pages and personalized recommendations, businesses can encourage repeat purchases and foster long-term customer relationships. During the podcast, Irina Poddubnaia spoke about the importance of personalizing discounts and upsells across various customer touchpoints. By displaying relevant and complementary products on tracking pages, e-commerce companies can inspire additional purchases and boost sales frequency, leading to increased revenue and customer satisfaction. Access The Free ebook "How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff" Here is the brutal truth about e-commerce: Most eCommerce sellers just focus on getting traffic to their stores. Paid ads, affiliate promotions, events, direct outreach, SEO and etc. and etc. The thinking goes like this: traffic -> paying customers and more traffic -> more paying customers. So in fact, all this becomes a race to get as much targeted traffic as possible. While doing that they forget about existing customers!Do you know that it costs you 5 times more to acquire a new customer than it takes to keep an existing one? The probability of selling to an existing customer is 60-70%, while the probability of selling to a new prospect is 5-20%In this guide, I explain how you can drive back traffic to your store after purchase and make 5-10% extra sales by upselling your existing customers while they are waiting for their orders. This technique doesn't require coding and is easy to apply. Access Now: https://trackmage.com/flywheel-extra-sales/ Join the conversation: https://www.hustlelessprofitmore.com/ https://www.linkedin.com/in/heymickeyanderson/ https://www.facebook.com/hustlelessprofitmore https://www.youtube.com/@heymickeyanderson/ https://www.instagram.com/hustlelessprofitmore/ ____________________________________________________________________________________ With Content at Scale, in just 5 minutes, you can generate high-quality, engaging, research-backed 2,500-word-plus articles. Get started using Content at Scale now with Hustle Less Profit More Podcast Listeners-only offer for 20% more post credits for FREE on any plan you purchase – a deal you won't find outside our special link! >>> https://contentatscale.ai?fpr=heymickey *This post contains affiliate links. If you purchase using our links, we receive a small commission.

Did you know growth and scale are not the same thing? Every business wants to grow, get more customers, more employees, more orders, and in the end, more money. But the downside is, as the fulfillment part grows, the business starts to demand MORE resources: more of your time, more work, more explanations. What big companies have is adequate scale, which comes from having proper systems in place that actually help leverage time and effort. Join me today as I talk with Irina Poddubnaia about Strategies To Help You Grow and Scale Your Business. Support the show

In this episode of Chasing the Insights, I talk to innovative entrepreneur Irina Poddubnaia. Wade talks to us about how entrepreneurs can create a 3-day weekend lifestyle in 3 months or less. Wade Galt teaches Entrepreneurs & Professionals to create an abundant & sustainable 3-Day Weekend lifestyle so they can better enjoy their family, friends, and life. For over 20 years, he's helped people create greater impact and income in less time, doing the work they do best and enjoy most. He's a 20+ year Software Company Founder, Business Growth Coach and Author of books on business growth, finance, personal growth, parenting, & spirituality. He & his family have lived ocean-side in North America & South America. He plays beach volleyball on Fridays and enjoys 3-day weekends with his family and friends.

In this episode of Chasing the Insights, I talk to innovative entrepreneur Irina Poddubnaia. Irina talks to us about strategies that help eCommerce businesses thrive in a highly competitive market. Irina Poddubnaia is the founder of TrackMage, a software for eCommerce sellers that helps them track packages. Her journey started from running a fulfilment center in China for 2.5 years (without speaking Chinese) and went to launching a SAAS company completely remotely without external funding and running it successfully to this day.

In this episode, Irina Poddubnaia, founder of TrackMage, is going to share her craziest experience in the retail industry with us. From numerous counts of deceit, misspelled brand names, and defective items, to missing orders, you'll be shocked by her revelation. There was a time in Irina's life when she decided to start a new life and move to China to start her business. The experience was immensely eye-opening as she finally had the chance to travel and discover the beautiful – and not-so-beautiful side – of cultures that were way different than what she grew up with. During this big decision, Irina was faced with multiple challenges in dealing with various suppliers for her business. One time, they decided to sell knock-offs of designer shoes and requested an order from the supplier. Lo and behold, they got the Valentinos but the name was misspelled! Pfft, no problem – it's manageable. Irina continued to find other products to sell and had her eyes set on electric hookahs. It started perfectly as everything worked when they tested it out. Unfortunately, their new batch was extremely defective – one even blew up when a customer used it! Irina then decided to switch to selling clothing where, upon receiving the batch from their supplier, she found out some colors were missing! Unfortunately, her business ended up not having any loyal customers because of poor service. No one wanted to trust them. After living in China for a while, she learned that they have certain beliefs about inner circles and how when you weren't part of it, there were just some perks you'll never be able to receive. This meant that receiving a whopping 50% discount on their service resulted in you receiving half of your orders defective and useless.   If you're eager to learn more about Chinese culture, you better tune in!   ⁠Morgan Friedman Irina's Linkedin Irina's Twitter Irina's Instagram Irina's Facebook

In this episode, Irina Poddubnaia, founder of TrackMage, is going to share her craziest experience in the retail industry with us. From numerous counts of deceit, misspelled brand names, and defective items, to missing orders, you'll be shocked by her revelation. There was a time in Irina's life when she decided to start a new life and move to China to start her business. The experience was immensely eye-opening as she finally had the chance to travel and discover the beautiful – and not-so-beautiful side – of cultures that were way different than what she grew up with. During this big decision, Irina was faced with multiple challenges in dealing with various suppliers for her business. One time, they decided to sell knock-offs of designer shoes and requested an order from the supplier. Lo and behold, they got the Valentinos but the name was misspelled! Pfft, no problem – it's manageable. Irina continued to find other products to sell and had her eyes set on electric hookahs. It started perfectly as everything worked when they tested it out. Unfortunately, their new batch was extremely defective – one even blew up when a customer used it! Irina then decided to switch to selling clothing where, upon receiving the batch from their supplier, she found out some colors were missing! Unfortunately, her business ended up not having any loyal customers because of poor service. No one wanted to trust them. After living in China for a while, she learned that they have certain beliefs about inner circles and how when you weren't part of it, there were just some perks you'll never be able to receive. This meant that receiving a whopping 50% discount on their service resulted in you receiving half of your orders defective and useless.   If you're eager to learn more about Chinese culture, you better tune in!   ⁠Morgan Friedman Irina's Linkedin Irina's Twitter Irina's Instagram Irina's Facebook

Massively reduce those “Where Is My Order” requests, enhanced your sales and achieve higher customer retention.Knowing where your shipments are, and being able to consistently track their progress LIVE, is becoming a critical and an expected requirement for business. But how may these things be achieved?ABOUT THE GUESTMy guest today, Irina Poddubnaia, is a SAAS or (Software As A Service) founder and a business consultant who specializes in Operations and Processes Optimization. Irina is the founder of TrackMage, a software system that integrates with E-Commerce platforms including WooCommerce, Zapier and Shopify businesses to enable customers to see the real-time tracking of all their global shipments. Website:https://trackmage.com/Facebook:https://www.facebook.com/trackmage/Instagram:https://www.instagram.com/trackmage/Twitter :https://twitter.com/TrackMageLinkedIn:https://www.linkedin.com/company/trackmage/LinkedIn:https://www.linkedin.com/in/irina-poddubnaia/YouTube : https://www.youtube.com/channel/UCxA1xlANK5j0jdQc02a99rgABOUT THE HOSTMy name is Dave Barr.I have been working as a Procurement Manager for well over 20 years and have had the joy of working in a number of global manufacturing and service industries throughout this time.I am passionate about self development, business improvement, saving money, buying quality goods and services, developing positive and effective working relationships with suppliers and colleagues and driving improvement through out the supply chain.Now I wish to share this knowledge and that of highly skilled and competent people with you, the listener, in order that you may hopefully benefit from this information.CONTACT ME, The Real Life Buyer @Email: david@thereallifebuyer.co.ukWebsite: https://linktr.ee/thereallifebuyerIf you are a Purchasing, Supply Chain or Logistics professional why not apply to my private Facebook Group ? Just look for the "Purchasing and Supply Chain Community Hub".Find and Follow me @reallifebuyer on Facebook, Instagram, Twitter and now TikTok.I am proud to say this podcast is now rated as in the top 40 in the UK. See position number 25 here  https://blog.feedspot.com/uk_podcasts/  for more.Click here for some Guest Courses - https://www.thereallifebuyer.co.uk/guest-courses/Click here for some Guest Publications - https://www.thereallifebuyer.co.uk/guest-publications/DisclaimerThe views, information, or opinions expressed during this podcast are those solely of the host and guest(s) involved and do not reflect the views of any other individual or company. This podcast does not constitute professional advice or services. We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information is strictly at your own risk and we will not be liable for any losses or damages in connection with any information provided.

In this episode, we sit down with Irina Poddubnaia, the founder of Trackmage, to discuss the impact of customer retention, order tracking, and the sales flywheel on e-commerce businesses. Irina shares her insights and experiences in helping online retailers streamline their operations and improve their bottom line. Get Irina's free book https://trackmage.com/flywheel-extra-sales The Yakking Show is brought to you by Peter Wright & Kathleen Beauvais contact us to be a guest on our show. https://TheYakkingShow.com                peter@theyakkingshow.com  https://karytechsolutions.com               kathleen@theyakkingshow.com  In this episode, we sit down with Irina Poddubnaia, the founder of Trackmage, to discuss the impact of customer retention, order tracking, and the sales flywheel on e-commerce businesses. Irina shares her insights and experiences in helping online retailers streamline their operations and improve their bottom line.

Our guest in this episode is Irina Poddubnaia, founder of TrackMage - software for package tracking that increases sales and customer retention by providing an outstanding post-purchase customer experience. Her journey started from running a fulfillment center in China for 2.5 years (without speaking Chinese) and went to launching a SAAS company completely remotely without external funding and running it successfully to this day. In our conversation Irina talked to me abouthow to focus on getting extra sales from existing customers, rather than just chasing new customers; optimizing the customer journey and how to provide an amazing customer experience throughout the entire customer journey;when is the best time to ask for a review.Listen to the podcast to find out more.

Irina Poddubnaia is the Founder of TrackMage, an eCommerce software tool that makes tracking shipments easier for both companies and clients. On this episode we talk about supply chain management, customer experience, her multifaceted resume, and much more.

In this episode, we have Irina Poddubnaia from TrackMage. We have a conversation about How to build an e-commerce business in a way it can scale. Irina Poddubnaia shares their journey with you so you can start yours today! Make sure you check out their links down below and share with a friend if you enjoyed the episode. Always Remember to Invest In Yourself Phil Better

In this episode, we have Irina Poddubnaia from TrackMage. We have a conversation about How to build an e-commerce business in a way it can scale. Irina Poddubnaia shares their journey with you so you can start yours today! Make sure you check out their links down below and share with a friend if you enjoyed the episode. Always Remember to Invest In Yourself Phil Better

It is time for another episode. I am Heneka Watkis-Porter, the host and creator of The Entrepreneurial You podcast. Welcome back to my regular listeners, and a special welcome to you if you are tuning in for the first time. Last week I spoke with Irina Poddubnaia. Irina is a SAAS founder and a business consultant specializing in Operations and Processes Optimization. This week, I am excited about talking with the Distinguished Professor of Entrepreneurship and Chief Entrepreneurship Officer at Ball State University. My guest on episode 305 of The Entrepreneurial You is Michael Goldsby. Mike is Stoops Distinguished Professor of Entrepreneurship and Chief Entrepreneurship Officer at Ball State University and co-author of Design-Centered Entrepreneurship which provides a research-driven, step-by-step approach to creative problem-solving. Contact Mike: https://www.facebook.com/Mind2Momentum; https://www.instagram.com/mind2momentum/; https://twitter.com/Mind2Momentum; https://www.youtube.com/channel/UCnVg8O0YVEX8Yj1HBTvyGBg; https://www.linkedin.com/company/mind2momentum Thank you for tuning in to this episode with Mike Goldsby. What's the standout moment for you today? Send us your feedback at henekawatkisporter@gmail.com or on social media @henekawatkisporter. Remember to follow this podcast on your favourite podcast app or connect with me for all things Podcasting at henekawatkisporter.com According to the Scriptures: “Those who sacrifice thank offerings honor me, and to the blameless I will show my salvation.” Psalms‬ ‭50:23‬ ‭NIV‬‬ Contact Podcast Host: linktr.ee/heneka_watkis_porter --- Send in a voice message: https://anchor.fm/the-entrepreneurial-you/message

Are you feeling unsatisfied in your current job and dreaming of a life of freedom as an entrepreneur? With the right planning, knowledge, and attitude, you can find your freedom through entrepreneurship.  Knowing what to expect and preparing for the journey will help you maximize your chances of success.  Join this conversation with Irina Poddubnaiar and hear her backstory, how she transitioned from a corporate job to entrepreneurship, and the lessons she has learned. Get the insights, tips, and strategies for business success as an entrepreneur. Irina Poddubnaiar is a SAAS founder and business consultant specializing in operations and process optimization. Over the past few years, she has worked with 50+ small and large companies worldwide, helping them design systems that effectively align the right people, processes, and tools to achieve outstanding results. Irina has a wealth of experience in the eCommerce industry, having spent 2.5 years running a fulfillment center in China and launching her own software, TrackMage. Her mission at TrackMage is to make life easier for eCommerce entrepreneurs by automating as many routine tasks as possible. Key Highlights From The Show: [00:01] Episode intro and a quick bio of the guest, Irina Poddubnaiar [01:34] Irina's entrepreneurial backstory and how TrackMage came about [06:23] Why TrackMage would not exist without China [07:39] The power of automating your business systems [09:15] When and why did Irina leave her 9 to 5 job [10:58] Why the experience from the first job made her keep into entrepreneurship [12:58] Freedom is the cornerstone of entrepreneurship [16:20] Key insights before starting your entrepreneurship journey [19:49] Paul's advice to anyone who wants to know more about coaching [22:10] Why Irina did not give up despite hitting a wall in business [25:42] Has Irina ever thought of going back to a 9 to 5 job [28:40] Why most women entrepreneurs struggle and Irina's advice [32:41] The one recommendation Irina gives to all entrepreneurs [34:05] Best ways to reach out and connect with Irina [35:20] Wrap-up and calls-to-action Notable Quotes: When you automate systems in your business, then you get the time to focus and work on the things that truly matter.  Entrepreneurship gives one the freedom to be what one wants to be.  If you want to start a successful business, the best way is to start with something small that is manageable and that you can do yourself. Entrepreneurship is a calling and a contagious virus. Start selling first, test your idea in the market, and see people's responses, then build the business around it. Resources Mentioned: Magical Selling: Engineering Enterprise Sales Success on Any Team, in Any Industry, and in Any Economy by Raju Bhupatiraju Connect With Irina Poddubnaiar: Website: https://trackmage.com/ LinkedIn: https://www.linkedin.com/in/irina-poddubnaia/ ----- Are You Stuck? Book a FREE call with me now

Irina is a SAAS founder and a business consultant who specializes in Operations and Processes Optimization. Irina has over 8 years of experience in eCommerce with its different challenges and obstacles, from running a fulfillment center in China, where she was living for over 2 years, to launching her own software TrackMage.TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. It allows them to track their products on the platform and do the upsell then automatic follow-ups for reviews.Episode Links:Web: https://trackmage.com/Facebook: https://www.facebook.com/trackmage/LinkedIn: https://www.linkedin.com/company/trackmage/Instagram: https://www.instagram.com/trackmage/YouTube: https://www.youtube.com/channel/UCxA1xlANK5j0jdQc02a99rgLinkedIn: https://www.linkedin.com/in/irina-poddubnaia/Joey Pinz Conversations Podcast Information: • Website: https://www.joeypinz.com • Link Tree: https://linktr.ee/joeypinz • Music by Tom Izzo: @wahlsinger  https://tomizzomusic.com  Support our podcast:  • Subscribe: https://joeypinzconversations.com/subscribe/ • How much is this podcast worth to you? Consider $5, $10 or $20/mo with Patreon: https://www.patreon.com/joeypinz  • How about a one-time payment?  • What is the episode worth to you? $25/$50/$100/$500 /$1,000/$5,000 with PayPal (one-time): https://www.paypal.com/paypalme/JoePannone Please subscribe/follow to Joey Pinz Discipline Conversations Podcast: • Spotify, Apple, Google, or others.  Please consider rating with 5 stars if you like it. • Apple: https://podcasts.apple.com/us/podcast/joey-pinz-discipline-conversations/id1583997438 • Spotify: https://open.spotify.com/show/69SFwY3XSwcw9qNvElAn10 • Google: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5idXp6c3Byb3V0LmNvbS8xODI4OTA2LnJzcw • YouTube: https://www.youtube.com/c/JoeyPinzDisciplineConversations?sub_confirmation=1Please follow on social media: @TheJoeyPinz • Instagram: @TheJoeyPinz https://www.instagram.com/TheJoeyPinz  • Twitter: @TheJoeyPinz  https://twitter.com/TheJoeyPinz • Facebook: @TheJoeyPinz https://www.facebook.com/TheJoeyPinz • TikTok:  @TheJoeyPinz  https://www.tiktok.com/@thejoeypinz • Minds:  @TheJoeyPinz  https://www.minds.com/thejoeypinz • YouTube:  @TheJoeyPinz  https://www.youtube.com/@thejoeypinzFinally,  join our newsletter: https://joeypinzconversations.com/#newsletterSupport the show

It is time for another episode. I am Heneka Watkis-Porter, the host and creator of The Entrepreneurial You podcast. Welcome back to my regular listeners, and a special welcome to you if you are tuning in for the first time. Last week I spoke with Theodore (Ted) Clark. Ted is a businessman, entrepreneur, and investor with over 40 years of experience as a senior executive in both public and private equity-owned speciality chemicals companies. This week, I am excited about talking with a SAAS founder and a business consultant specializing in Operations and Processes Optimization. Before I bring her on, I have to thank The Jamaica Stock Exchange. My guest on episode 304 of The Entrepreneurial You is Irina Poddubnaia. Irina is a SAAS founder and a business consultant specializing in Operations and Processes Optimization. Irina has over eight years of experience in eCommerce with its different challenges and obstacles, from running a fulfilment centre in China, where she lived for over two years launching her software @TrackMage. @TrackMage allows eCommerce stores 5-10% extra sales by simplifying the customer experience. With TrackMage, the customers can track their products on the platform, the system does the upsell and then automatic follow-ups for reviews. Contact Irina: Website https://trackmage.com/; Instagram https://www.instagram.com/trackmage/; LinkedIn https://www.linkedin.com/company/trackmage/; Twitter https://twitter.com/TrackMage; Facebook Page https://web.facebook.com/trackmage/; YouTube https://www.youtube.com/channel/UCxA1xlANK5j0jdQc02a99rg Thank you for tuning in to this episode with Irina Poddubnaia. What's the standout moment for you today? Send us your feedback at henekawatkisporter@gmail.com or on social media @henekawatkisporter. Remember to follow this podcast on your favourite podcast app or connect with me for all things Podcasting at henekawatkisporter.com According to the Scriptures: “Let them sacrifice thank offerings and tell of his works with songs of joy.” Psalms‬ ‭107:22‬ Contact Podcast Host: linktr.ee/heneka_watkis_porter --- Send in a voice message: https://anchor.fm/the-entrepreneurial-you/message

When Irina Poddubnaia faced the challenge of managing ecommerce orders, she was forced to grapple with the difficult task of retaining customers, preventing miscommunications, and tackling the chaotic customer service process - all while trying to maintain her business's reputation. You will learn how to maximize customer satisfaction and drive growth without extra resources by discovering the secret today! "With that said, since then, the system evolved to various niches and submissions because we have seen that the headless ecommerce is taking off. So we implemented a widget that people can take and just embed into their store instead of just using the entire tracking page. Yeah, it's a gradual process. We started with one customer, then switched over to just generalizing and adapting everything that works with this one customer to everyone else." Irina Poddubnaia is an experienced SaaS founder, business consultant, and operations/process optimization specialist. She has over 8 years of experience in ecommerce and runs a fulfillment center in China. She developed Trackmage, a software that simplifies the customer experience and allows ecommerce stores to gain extra sales. Irina Poddubnaia's story begins when she realized the importance of providing notifications to customers in order to prevent them from having to contact customer support. She understood that customers often don't read disclaimers and policies, and are likely to reach out to customer support if they don't receive notifications. This experience drove her to develop an ecommerce project management system, one that would be customizable to different businesses and their needs. She knew the importance of customer retention, and the value of relationships with customers over short-term gain. To her, customer support was a profit center and data was key to understanding customer experience. She discovered that customers often check their shipment tracking pages multiple times a day, and it was a great opportunity to show additional products that could lead to conversions. In this episode, you will learn the following: How to leverage customer support as a profit center to improve customer retention and reputation.The importance of data and the big picture perspective when making decisions.The importance of following up with customers after the purchase to combat buyer's remorse and increase sales.Why customer service is a growth business lever today more so than before (role of social media)How automation can help reduce costs and drive retention and revenue growthHow customer service or support can become part of your business marketing engineHow Trackmage helps automate and reduce time spent on customer supportand much much more ...

Think about the last time you placed an order on an e-commerce site. You get a confirmation email, and what's in it? Usually, only shipping and fulfillment information. Most online stores provide limited information and miss an excellent opportunity to upsell customers when they are not expecting to be up-sold. Irina Poddubnaia tells us how her solution helps store owners maximize their transactional emails and turn them into marketing contact points.

In this episode of eCom Ops Podcast, Norbert Strappler is joined by Irina Poddubnaia, Founder at TrackMage. They discuss eCommerce Marketing, Tracking Pages, and Sales.

In this current episode Ken and Russell speak with Irina Poddubnaia, Irina started off as an Agile Leadership consultant but then stepped into the role of a SAAS founder / CEO. As a consultant over the course of the last few years, she has helped 50+ small and large companies deliver outstanding results.Her software is called TrackMage, a SAAS for eCommerce package tracking that increases sales and customer retention by providing an outstanding post-purchase customer experience.The TrackMage origin story is also fascinating. It was built in the trenches as Irina used to run a fulfillment center in China for 2.5 years (without speaking Chinese) and went on to launch a SAAS company completely remotely without external funding and is still running it successfully to this day To read an extract from Irina's new book 'How do get 5-10% extra sales from existing customers' download a sample from https://trackmage.com/flywheel-extra-sales/For more information on TrackMage go to https://trackmage.com/—We hope you enjoy the podcast. Remember to subscribe via Apple podcasts or Spotify, share the link with your friends and colleagues and you can always reach out to as at the following email address info@ineedtof-ingtalktoyou.com.—Ready for the next step in your difficult conversations? You can buy the book on Amazon now.I Need To F***ing Talk To You! | The Art of Navigating Difficult Workplace Conversations - Amazon | Owl's Nest Books| Shelf Life Bookshttps://www.ineedtof-ingtalktoyou.com/

And our guest is Ms. Irina Poddubnaia, who is a Software as a Service founder and business consultant specializing in Operations and Process Optimization. Over the course of the last few years, she has helped many small and large companies deliver outstanding results. Irina has over 8 years of experience in eCommerce from running a fulfillment center in China where she was living for over 2,5 years, to launching her own SAAS software for package tracking called TrackMage.com, which increases sales by 5-10% on autopilot. She has been successful in executing Lean 6 sigma optimizations for eCommerce companies: customer support, logistics, and overall supply chain management optimization. During our conversation, we focus on another of Irina's areas of expertise which is that of project management, and as you might imagine this knowledge and skill set comes in handy when assisting companies in the areas we have just mentioned. Join us for a great, informative conversation and visit our website to access the episode notes, and guest links and download the full episode transcript - Coaching 4 Companies

In this episode we feature an interview between Stephen and Irina Poddubnaia of Trackmage, a company which specialises in helping E-commerce organisations with their “post purchase experience” — delivery tracking, communication, and reviews. Stephen and Irina talk about the missed opportunities in post-purchase communications, why organisations value new customers over existing customers, and where customer journeys begin… Continue reading The interview – Irina Poddubnaia

eCommerce business owners, listen in! In this episode of The Agent of Wealth Podcast, host Marc Bautis is joined by Irina Poddubnaia, Founder of TrackMage, a software for eCommerce sellers that helps them track packages, and a business consultant who specializes in operations and processes optimization. Irina shares tips for growing eCommerce companies that need help optimizing their process and standing out in the highly competitive market.In this episode, you will learn:Current challenges in the eCommerce business, including the impact of COVID and supply chain disruptions.Possible, future challenges in the eCommerce business,Three strategies that allow companies to survive and thrive in a recession (automating processes, reducing operational costs and getting extra revenue from existing customers).How eCommerce companies can improve their revenue stream.And more!Resources: Episode Transcript & Blog | Trackmage.com | Schedule an Introductory Call | Bautis Financial: 7 N Mountain Ave Montclair, New Jersey 07042 (862) 205-5000

Hello and welcome to episode number 40 of Fragmenters! 40 episodes? Holy cow! I've got a whopper of a guest for this monumental episode, the owner of trackmage, Irina. Trackmage is a shipping tracking software that brings the post-purchase capabilities of big box stores to small businesses. She talks about her move to another country to follow her dreams. As well as how she's able to provide this service to small businesses at affordable cost, sometimes so affordable it's free! If you'd like to be interviewed on the podcast please reach out to me at dea@fragmenters.com  Please find me on Instagram and Facebook @fragmenters.  On Facebook, you can carry on conversations and have a good time in the Fragmenters community group! https://www.facebook.com/groups/376300547667670 Get her amazing product here. https://trackmage.com/ Find Irina on LinkedIn! Linkedin: https://www.linkedin.com/in/irina-poddubnaia/ Logo and artwork designed by the multi-faceted talent of Samantha Fellner. https://www.pixelandthreadco.com/

In this episode Judith Germain speaks to Irina Poddubnaia about launching without funding. Irina's journey started from running a fulfilment centre in China for 2.5 yrs (without speaking Chinese) and went to launching a SAAS company entirely remotely without external funding and running it successfully to this day. She explains her mission to free as many e-commerce entrepreneurs from routine as possible so that they can focus on things that truly matter, by sharing real life examples. In this conversation they discuss how to manage employees when you don't speak the native language. Learn from her journey and her advice for having the right mindset. Judith's websites:  The Maverick Paradox Magazine - themaverickparadox.com Company Website - maverickparadox.co.uk Judith's LinkedIn profile is here, her Twitter profile (MaverickMastery) is here, Facebook here and Instagram here.

Visit our guest directly on: https://trackmage.com and also on linkedin @irina poddubnaia The late Zig Ziglar said "You don't drown if you fall into water, you only drown if you stay there." Are you an entrepreneur, educator, and/or expert in your field who feels stuck on how to convert the nuances of your journey into content for your first published book? You don't have to stay there.  Invest 30 minutes of time that is most convenient for you to do a free "excavation" call.  Learn: * How to get clear about your niche and what to do, to overcome feeling unqualified.  * How to accelerate the writing process from years to months without the loss of quality in your content.  * How to simplify your message and convert your passion into your specialty without gimmicks.  You don't have to stay stuck any longer book your 30 minute call today! Visit https://calendly.com/dreamoctane/baftacall  Your Dream Is Worth It!!! "If innovative change is an engine, your unique dream and ability could be its fuel."  --Clifton C. Manning, Host of the Niche Finder Podcast and Author of Dream Octane: Seven Steps To Discover, Develop And Deliver Your Niche.

Irina Poddubnaia talks with Jason Barnard about how to make 5-10% extra sales on Autopilot. Irina Poddubnaia is the founder of TrackMage, a package tracking software that increases sales and customer loyalty by providing a superior post-purchase customer experience. Her journey began by managing a fulfillment center in China for 2.5 years (without speaking Chinese) and then starting and successfully running a SAAS company to this day - completely remotely and without external funding. While ecommerce sellers focus on acquiring new customers, they often overlook the opportunity to generate additional revenue through their existing customers. Retaining customers and keeping them in a cycle to repeat orders should also be a priority in marketing strategy. In this episode, the amazing Irina Poddubnaia discusses how ecommerce stores can get additional sales from customers who have recently purchased and are still checking their delivery status. Irina also explains the importance of keeping your brand name in the minds of your customers throughout the buying process and getting customer reviews. Positive feedback promotes the brand and serves as a good reference for future customers. And negative feedback can be used to improve existing processes and the customer experience. As always, the show ends with passing the baton…Irina passes the virtual baton to next week's incredibly fantastic guest Dmitrii Kustov. What you'll learn from Irina Poddubnaia 00:00 Irina Poddubnaia and Jason Barnard01:36 Irina Poddubnaia's Brand SERP02:10 Jason Barnard's Brand SERP03:08 Google's Vertical Brand SERP Filter03:16 Kalicube Support Group04:00 Kalicube Knowledge Panel Course04:19 Post Funnel Vs Flywheel Cycle06:39 How to Reactivate an Ecommerce Customer08:17 How to Keep Customers on Your Website While They Check Delivery Status08:48 How to Anchor Your Brand in the Minds of Your Customers Throughout the Buyer Journey12:15 How to Get Repeat Orders from Existing Clients14:28 The Importance of Training Customers to Use Your Ecommerce Platform15:24 Customer Retention Rate16:33 How to Turn Trained Customers into Ambassadors16:49 Why is it Important to Get Customer Reviews19:57 When is the Right Time to Request a Customer Review21:56 Asking the Right Questions to Get a Review26:44 Passing the Baton: Irina Poddubnaia to Dmitrii Kustov This episode was recorded live on video December 13th 2022 Recorded live at Kalicube Tuesdays (Digital Marketing Livestream Event Series). Watch the video now >>

Irina Poddubnaia talks with Jason Barnard about how to make 5-10% extra sales on Autopilot. Irina Poddubnaia is the founder of TrackMage, a package tracking software that increases sales and customer loyalty by providing a superior post-purchase customer experience. Her journey began by managing a fulfillment center in China for 2.5 years (without speaking Chinese) and then starting and successfully running a SAAS company to this day - completely remotely and without external funding. While ecommerce sellers focus on acquiring new customers, they often overlook the opportunity to generate additional revenue through their existing customers. Retaining customers and keeping them in a cycle to repeat orders should also be a priority in marketing strategy. In this episode, the amazing Irina Poddubnaia discusses how ecommerce stores can get additional sales from customers who have recently purchased and are still checking their delivery status. Irina also explains the importance of keeping your brand name in the minds of your customers throughout the buying process and getting customer reviews. Positive feedback promotes the brand and serves as a good reference for future customers. And negative feedback can be used to improve existing processes and the customer experience. As always, the show ends with passing the baton…Irina passes the virtual baton to next week's incredibly fantastic guest Dmitrii Kustov. What you'll learn from Irina Poddubnaia 00:00 Irina Poddubnaia and Jason Barnard01:36 Irina Poddubnaia's Brand SERP02:10 Jason Barnard's Brand SERP03:08 Google's Vertical Brand SERP Filter03:16 Kalicube Support Group04:00 Kalicube Knowledge Panel Course04:19 Post Funnel Vs Flywheel Cycle06:39 How to Reactivate an Ecommerce Customer08:17 How to Keep Customers on Your Website While They Check Delivery Status08:48 How to Anchor Your Brand in the Minds of Your Customers Throughout the Buyer Journey12:15 How to Get Repeat Orders from Existing Clients14:28 The Importance of Training Customers to Use Your Ecommerce Platform15:24 Customer Retention Rate16:33 How to Turn Trained Customers into Ambassadors16:49 Why is it Important to Get Customer Reviews19:57 When is the Right Time to Request a Customer Review21:56 Asking the Right Questions to Get a Review26:44 Passing the Baton: Irina Poddubnaia to Dmitrii Kustov This episode was recorded live on video December 13th 2022 Recorded live at Kalicube Tuesdays (Digital Marketing Livestream Event Series). Watch the video now >>

Irina Poddubnaia talks with Jason Barnard about how to make 5-10% extra sales on Autopilot. Irina Poddubnaia is the founder of TrackMage, a package tracking software that increases sales and customer loyalty by providing a superior post-purchase customer experience. Her journey began by managing a fulfillment center in China for 2.5 years (without speaking Chinese) and then starting and successfully running a SAAS company to this day - completely remotely and without external funding. While ecommerce sellers focus on acquiring new customers, they often overlook the opportunity to generate additional revenue through their existing customers. Retaining customers and keeping them in a cycle to repeat orders should also be a priority in marketing strategy. In this episode, the amazing Irina Poddubnaia discusses how ecommerce stores can get additional sales from customers who have recently purchased and are still checking their delivery status. Irina also explains the importance of keeping your brand name in the minds of your customers throughout the buying process and getting customer reviews. Positive feedback promotes the brand and serves as a good reference for future customers. And negative feedback can be used to improve existing processes and the customer experience. As always, the show ends with passing the baton…Irina passes the virtual baton to next week's incredibly fantastic guest Dmitrii Kustov. What you'll learn from Irina Poddubnaia 00:00 Irina Poddubnaia and Jason Barnard01:36 Irina Poddubnaia's Brand SERP02:10 Jason Barnard's Brand SERP03:08 Google's Vertical Brand SERP Filter03:16 Kalicube Support Group04:00 Kalicube Knowledge Panel Course04:19 Post Funnel Vs Flywheel Cycle06:39 How to Reactivate an Ecommerce Customer08:17 How to Keep Customers on Your Website While They Check Delivery Status08:48 How to Anchor Your Brand in the Minds of Your Customers Throughout the Buyer Journey12:15 How to Get Repeat Orders from Existing Clients14:28 The Importance of Training Customers to Use Your Ecommerce Platform15:24 Customer Retention Rate16:33 How to Turn Trained Customers into Ambassadors16:49 Why is it Important to Get Customer Reviews19:57 When is the Right Time to Request a Customer Review21:56 Asking the Right Questions to Get a Review26:44 Passing the Baton: Irina Poddubnaia to Dmitrii Kustov This episode was recorded live on video December 13th 2022 Recorded live at Kalicube Tuesdays (Digital Marketing Livestream Event Series). Watch the video now >>

Irina is a seasoned E-commerce executive who shares specific advice on how to increase revenue and reduce costs in your E-commerce business. Thanks to our sponsor- ScaleFest.  An on-line event in April to transform the Scaling efforts of Small businesses around the world.  Registration in my bio link in my social media accounts or my website:  www.ci4life.org  

In this episode with Irina Poddubnaia about her shipping app for e-commerce businesses called TrackMage, we go over: What are the folks at TrackMage up to? How does TrackMage handle upsells on the “tracking shipment” page? What are the e-commerce platforms the TrackMage app is supported on? Does TrackMage work for drop shippers? How does TrackMage automate reviews? How does that work? What makes TrackMage different than the other “shipping apps” in the Shopify app store? What are top one or two new TrackMage innovations that you're working on? Where can e-commerce folks learn more about TrackMage? CLICK HERE for the podcast episode link, in case you want to listen to the interview. CLICK HERE if you want to download the video transcription as a PDF file. Irina also mentioned a freebie for the audience, an eBook titled: "How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff" Here's where you can find Irina Poddubnaia online... Website: https://trackmage.com/ Twitter: https://twitter.com/TrackMage Irina's Linkedin Profile: https://www.linkedin.com/in/irina-poddubnaia/ TrackMage Linkedin Profile: https://www.linkedin.com/company/trackmage/ Facebook: https://web.facebook.com/trackmage Instagram: https://www.instagram.com/trackmage/ Click Here to visit the blog post to watch the interview.

Alexandra Tachalova talks with Jason Barnard about links are the foundation of your site. Alexandra Tachalova is the founder of the online digital marketing event and relationship-based link building agency DigitalOlympus.net. Alexandra Tachalova is a sought-after speaker and also runs a digital marketing conference in Europe. She also writes regularly for leading digital marketing blogs, including Moz, SEJ, Salesforce, Hubspot and many others. Having quality links for your business does not necessarily mean you have to build them. With the right, high-quality content, you can generate them yourself. And there are other ways to get links organically. But how do you increase your chances of getting links, and what are the main problems you may encounter when getting links? In this incredible episode, the brilliant Alexandra Tachalova shares her extensive knowledge on link building. She discusses fantastic link building tips, closing the current link gap, and why link building is not a business problem solution. As always, the show ends with passing the baton… Alexandra wonderfully passes the virtual baton to next week's fantastic guest, Irina Poddubnaia. What you'll learn from Alexandra Tachalova 00:00 Alexandra Tachalova and Jason Barnard00:57 Digital Olympus' Brand SERP02:14 Alexandra Tachalova's Brand SERP and Knowledge Panel04:47 Knowledge Panel Done for You Service by Kalicube05:12 Building Links on Your Website06:45 Backlinks for Kalicube Tuesdays07:09 Relationship-based Link Building09:14 Link Building Tips from Alexandra Tachalova09:48 What is the Main Problem with Getting Links?10:11 How Important It is to Understand the Content to Get Links11:38 Brand SERP as a Link Magnet12:50 Alexandra Tachalova's Thoughts on Outbound Links14:30 What Do Reciprocal Links Mean and Their Effect on Google17:14 Creating Scalable Links 18:23 Link Builders: Link Relationship Manager 18:53 How to Increase Your Chances of Getting Links via Social Media 20:56 Is Niching Down a Good Way to Get Links?22:30 Linking Angles for Commercial Content26:17 Closing the Current Link Gap28:40 Why Link Building Won't Help You Solve Your Business Problem33:07 Passing the Baton: Alexandra Tachalova to Irina Poddubnaia This episode was recorded live on video December 06th 2022 Recorded live at Kalicube Tuesdays (Digital Marketing Livestream Event Series). Watch the video now >>

Alexandra Tachalova talks with Jason Barnard about links are the foundation of your site. Alexandra Tachalova is the founder of the online digital marketing event and relationship-based link building agency DigitalOlympus.net. Alexandra Tachalova is a sought-after speaker and also runs a digital marketing conference in Europe. She also writes regularly for leading digital marketing blogs, including Moz, SEJ, Salesforce, Hubspot and many others. Having quality links for your business does not necessarily mean you have to build them. With the right, high-quality content, you can generate them yourself. And there are other ways to get links organically. But how do you increase your chances of getting links, and what are the main problems you may encounter when getting links? In this incredible episode, the brilliant Alexandra Tachalova shares her extensive knowledge on link building. She discusses fantastic link building tips, closing the current link gap, and why link building is not a business problem solution. As always, the show ends with passing the baton… Alexandra wonderfully passes the virtual baton to next week's fantastic guest, Irina Poddubnaia. What you'll learn from Alexandra Tachalova 00:00 Alexandra Tachalova and Jason Barnard00:57 Digital Olympus' Brand SERP02:14 Alexandra Tachalova's Brand SERP and Knowledge Panel04:47 Knowledge Panel Done for You Service by Kalicube05:12 Building Links on Your Website06:45 Backlinks for Kalicube Tuesdays07:09 Relationship-based Link Building09:14 Link Building Tips from Alexandra Tachalova09:48 What is the Main Problem with Getting Links?10:11 How Important It is to Understand the Content to Get Links11:38 Brand SERP as a Link Magnet12:50 Alexandra Tachalova's Thoughts on Outbound Links14:30 What Do Reciprocal Links Mean and Their Effect on Google17:14 Creating Scalable Links 18:23 Link Builders: Link Relationship Manager 18:53 How to Increase Your Chances of Getting Links via Social Media 20:56 Is Niching Down a Good Way to Get Links?22:30 Linking Angles for Commercial Content26:17 Closing the Current Link Gap28:40 Why Link Building Won't Help You Solve Your Business Problem33:07 Passing the Baton: Alexandra Tachalova to Irina Poddubnaia This episode was recorded live on video December 06th 2022 Recorded live at Kalicube Tuesdays (Digital Marketing Livestream Event Series). Watch the video now >>

Alexandra Tachalova talks with Jason Barnard about links are the foundation of your site. Alexandra Tachalova is the founder of the online digital marketing event and relationship-based link building agency DigitalOlympus.net. Alexandra Tachalova is a sought-after speaker and also runs a digital marketing conference in Europe. She also writes regularly for leading digital marketing blogs, including Moz, SEJ, Salesforce, Hubspot and many others. Having quality links for your business does not necessarily mean you have to build them. With the right, high-quality content, you can generate them yourself. And there are other ways to get links organically. But how do you increase your chances of getting links, and what are the main problems you may encounter when getting links? In this incredible episode, the brilliant Alexandra Tachalova shares her extensive knowledge on link building. She discusses fantastic link building tips, closing the current link gap, and why link building is not a business problem solution. As always, the show ends with passing the baton… Alexandra wonderfully passes the virtual baton to next week's fantastic guest, Irina Poddubnaia. What you'll learn from Alexandra Tachalova 00:00 Alexandra Tachalova and Jason Barnard00:57 Digital Olympus' Brand SERP02:14 Alexandra Tachalova's Brand SERP and Knowledge Panel04:47 Knowledge Panel Done for You Service by Kalicube05:12 Building Links on Your Website06:45 Backlinks for Kalicube Tuesdays07:09 Relationship-based Link Building09:14 Link Building Tips from Alexandra Tachalova09:48 What is the Main Problem with Getting Links?10:11 How Important It is to Understand the Content to Get Links11:38 Brand SERP as a Link Magnet12:50 Alexandra Tachalova's Thoughts on Outbound Links14:30 What Do Reciprocal Links Mean and Their Effect on Google17:14 Creating Scalable Links 18:23 Link Builders: Link Relationship Manager 18:53 How to Increase Your Chances of Getting Links via Social Media 20:56 Is Niching Down a Good Way to Get Links?22:30 Linking Angles for Commercial Content26:17 Closing the Current Link Gap28:40 Why Link Building Won't Help You Solve Your Business Problem33:07 Passing the Baton: Alexandra Tachalova to Irina Poddubnaia This episode was recorded live on video December 06th 2022 Recorded live at Kalicube Tuesdays (Digital Marketing Livestream Event Series). Watch the video now >>

Errors in shipping and fulfillment can seriously drain your business's budget and your customers' patience. That's why Irina Poddubnaia created TrackMage, a software that automatically corrects many points of failure in the e-commerce experience. After operating a fulfillment center in China, Irina found that typical methods of supply chain management needed an update. Quality features like customer contact info verification and real-time tracking are taking the headache out of the customer experience. Find out how Irina developed TrackMage, how it's reducing the impact of failed deliveries, and how to get your e-commerce business off the ground. Be sure to check out Irina's free ebook that will show you how to increase your sales on any budget! About Your Host DCA Virtual Business Support President, Denise Cagan, has been working with small businesses for over 20 years. She has served on the boards of professional organizations such as Business Leaders of Charlotte (BLOC) and the National Association of Women Business Owners Charlotte (NAWBO). Denise is also a graduate of the Goldman Sachs 10,000 Small Business Program, which is a program for small businesses that links learning to action for growth-oriented entrepreneurs.   Recognized as a facilitator, problem solver, and builder, Denise enjoys speaking to business groups about social media for small businesses and motivating remote and work-from-home (WFH) teams. She holds a Bachelor of Science in Quality Systems Management from James Madison University. With extensive experience in outsourcing solutions that provide administrative, creative, marketing, and website support, she is able to help other small businesses grow and thrive. Connect with Denise DCA Virtual Business Support website. View and listen to Podcasts with Denise Cagan. LinkedIn 

Irina Poddubnaia is a SAAS founder and a business consultant who specializes in Operations and Process Optimization. Irina has over 8 years of experience in eCommerce with its different challenges and obstacles, from running a fulfillment center in China where she was living for over 2 years to launching her own software @TrackMage @TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. With TrackMage the customers can track their products on the platform and the system does the upsell and then automatic follow-ups for reviews. In this episode:Irina shares about her background and how she got her start in eCommerceDiscovered she was good in communicating with people both in person and online Looking up to Elon Musk as he continues to push the boundaries of technologyBecoming servant leaders Transitioning to facilitative leadershipIntroducing new habits through repetition Key Takeaways:We are dealing with more complexity and information around us Command and control doesn't really do anythingLeaders should invest in educating themselves Learn to fail forward Tweetable Quote: “The future belongs to a facilitative leader or the servant leader. ” - Irina Poddubnaia “You have to think remote first.” - Irina Poddubnaia Connect with Irina:Website: https://trackmage.com/ Social Media:LinkedIn, Facebook, Instagram, Twitter Connect with Denis:Email: denis@leadingchangepartners.comWebsite: http://www.leadingchangepartners.com/ Leadership Is Changing Facebook Group: https://www.facebook.com/groups/LeadershipIsChanging/Leadership is Changing LinkedIn Page:https://www.linkedin.com/company/leadership-is-changing-podcast/

Today we're going to talk about creating a great post-purchase Customer Experience. To help me discuss this topic, I'd like to welcome Irina Poddubnaia, Founder of TrackMage. RESOURCES The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

Today we're going to talk about creating a great post-purchase Customer Experience. To help me discuss this topic, I'd like to welcome Irina Poddubnaia, Founder of TrackMage. RESOURCES Learn more about Basecamp, including a free trial here:  https://www.basecamp.com/agile  The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

We wrap up our interview with Irina Poddubnaia with a focus on finding the right product fit. That goes for your customers and your own needs. There are many options available, and it is valuable for us to be able to navigate the field to find the best fit. Irina starts with a discussion about her customers and then deftly shifts into providing insight into how she has selected her solutions in a bootstrap/low-budget environment. Ways To Assess Product Fit We once again return to core questions as part of our process. The "why" and "what" of our problem are both critical in finding the best product fit. Some options will provide too few features, and some that will be overwhelming for our needs. That leaves us to search for the "just right" option for either our needs or for us to build for our customers. This process requires research and time spent assessing what is real and what is simply marketing. So Many Niches There are numerous problems any business has to solve. Some are prevalent, and some are specific to an industry or specific company. However, there are almost always options available to assist with these challenges. It is worth your time researching and then doing the due diligence to find the best fit for today. Then, review the market periodically, and you might find a better fit or price. A Little Background Irina is a SAAS founder and a business consultant specializing in Operations and Processes Optimization. Irina has over eight years of experience in eCommerce with its different challenges and obstacles. These span from running a fulfillment center in China, where she was living for over two years, to launching her own SAAS "TrackMage." TrackMage allows eCommerce stores 5-10% extra sales by simplifying the customer experience. Likewise, it will enable them to track their products on the platform and do the upsell, then automatic follow-ups for reviews. Free ebook: https://trackmage.com/flywheel-extra-sales/ Irina's Linkedin: https://www.linkedin.com/in/irina-poddubnaia TrackMage Linkedin: https://www.linkedin.com/company/34952655/ Track Mage Site: https://trackmage.com/ Bonus Links Mentioned: https://mattermost.com https://matomo.org https://posthog.com The E-Book Free ebook "How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff." Here is the brutal truth about eCommerce: Most eCommerce sellers focus on getting traffic to their stores. Paid ads, affiliate promotions, events, direct outreach, SEO, etc. The thinking goes like this: traffic -> paying customers and more traffic -> more paying customers. So, all this becomes a race to get as much targeted traffic as possible. While doing that, they forget about existing customers. Do you know that it costs you five times more to acquire a new customer than it takes to keep an existing one? The probability of selling to an existing customer is 60-70%, while the chance of selling to a new prospect is 5-20%. In this guide, she explains how you can drive back traffic to your store after purchase and make 5-10% extra sales by upselling your existing customers. All this while they are waiting for their orders. This technique doesn't require coding and is easy to apply.

Part three of our interview with Irina Poddubnaia focuses on building her team. She had plenty of experience but still had things to learn. The good news is that she had people she had worked with in the past that helped her over the hump of finding resources. She loves her team and provides a great episode of singing their praises. Look To Experience For Building A Team We all have mixed experiences with each team we work on. At least, I hope we do. That equates to some good people and some that are not so good that we get to know. We can reach out to them later when we keep track of those people we find to be highly competent or geniuses. Thus, building out and maintaining our network can lead to success in the future. The people that are not good co-workers can. of course, be quickly forgotten. Next Steps For Your Product Start with figuring out which people you know can fit your needs. Then, reach out and see if you can find ways to get them to help you either part-time or full-time. A side hustle can be a perfect approach to "stealing" just a few hours a week from these experts you have met in the past. A Little Background Irina is a SAAS founder and a business consultant specializing in Operations and Processes Optimization. Irina has over eight years of experience in eCommerce with its different challenges and obstacles. These span from running a fulfillment center in China, where she was living for over two years, to launching her own SAAS "TrackMage." TrackMage allows eCommerce stores 5-10% extra sales by simplifying the customer experience. Likewise, it will enable them to track their products on the platform and do the upsell, then automatic follow-ups for reviews. Free ebook: https://trackmage.com/flywheel-extra-sales/ Irina's Linkedin: https://www.linkedin.com/in/irina-poddubnaia TrackMage Linkedin: https://www.linkedin.com/company/34952655/ Track Mage Site: https://trackmage.com/ The E-Book Free ebook "How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff." Here is the brutal truth about eCommerce: Most eCommerce sellers focus on getting traffic to their stores. Paid ads, affiliate promotions, events, direct outreach, SEO, etc. The thinking goes like this: traffic -> paying customers and more traffic -> more paying customers. So, all this becomes a race to get as much targeted traffic as possible. While doing that, they forget about existing customers. Do you know that it costs you five times more to acquire a new customer than it takes to keep an existing one? The probability of selling to an existing customer is 60-70%, while the chance of selling to a new prospect is 5-20%. In this guide, she explains how you can drive back traffic to your store after purchase and make 5-10% extra sales by upselling your existing customers. All this while they are waiting for their orders. This technique doesn't require coding and is easy to apply.

We continue our interview with Irina Poddubnaia of TrackMage to discuss the benefits of SAAS solutions, why they chose them, and how to distinguish your solution from the pack. This delves into many practical challenges for building traditional software. Then, we switch gears to focus on how a similar solution can differ in critical areas. Delivery Over Packaging The bottom line of benefits of SAAS solutions is that you can focus on delivering features over platform configuration headaches. Rather than spend time tightly integrating into an OS or device, a SAAS approach tackles that once, and then developers can move forward, adding features and resolving bugs. Yes, there are some admirable aspects of an installed application, but how often would you rather have features than that level of accessibility? Different Goals There are many ways to deliver software in the modern world. These range from plugins, to applets, to installed applications, SAAS, and more. These products may also be focused and simple to create or full-featured and highly complex. The challenge with selling your product comes down to highlighting where it fits in the mix. Customers are not always clear on how the options compare. While this is one of the benefits of SAAS products, i.e., you can quickly add those quick-to-build features and make them available. It also can be confusing. Customers may see a simple plugin providing one or two features you offer and try to equate the products. It is up to you to craft the story for your product and why the other options fall short. A Little Background Irina is a SAAS founder and a business consultant specializing in Operations and Processes Optimization. Irina has over eight years of experience in eCommerce with its different challenges and obstacles. These span from running a fulfillment center in China, where she was living for over two years, to launching her own SAAS "TrackMage." TrackMage allows eCommerce stores 5-10% extra sales by simplifying the customer experience. Likewise, it will enable them to track their products on the platform and do the upsell, then automatic follow-ups for reviews. Free ebook: https://trackmage.com/flywheel-extra-sales/ Irina's Linkedin: https://www.linkedin.com/in/irina-poddubnaia TrackMage Linkedin: https://www.linkedin.com/company/34952655/ Track Mage Site: https://trackmage.com/ The E-Book Free ebook "How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff." Here is the brutal truth about eCommerce: Most eCommerce sellers focus on getting traffic to their stores. Paid ads, affiliate promotions, events, direct outreach, SEO, etc. The thinking goes like this: traffic -> paying customers and more traffic -> more paying customers. So, all this becomes a race to get as much targeted traffic as possible. While doing that, they forget about existing customers. Do you know that it costs you five times more to acquire a new customer than it takes to keep an existing one? The probability of selling to an existing customer is 60-70%, while the chance of selling to a new prospect is 5-20%In this guide, she explains how you can drive back traffic to your store after purchase and make 5-10% extra sales by upselling your existing customers. All this while they are waiting for their orders. This technique doesn't require coding and is easy to apply.

The new season kicks off with an interview with Irina Poddubnaia of TrackMage. This season will once again explore how others have found success and the lessons learned along the way. The topics for this interview include SAAS benefits, building your team, and providing the best experience for your customers. Track Mage Site: https://trackmage.com/ Scratch Your Itch Irina spent her early professional years as a project manager and learning how to build software. She spun these experiences into a plan for solving some of the common problems she saw customers struggle with. Thus, TrackMage was born. It is a story of a side hustle and bootstrap approach that grew into a solid solution and full-time focus. Integrations and Challenges No success story is without challenges, obstacles, and strong decisions. The TrackMage story is no different. This is an industry with many competitors and companies to partner with. However, this is an example of selecting a focus and sticking with it. While the solution may seem like a niche approach, it is useful to almost every business. A Little Background Irina is a SAAS founder and a business consultant specializing in Operations and Processes Optimization. Irina has over eight years of experience in eCommerce with its different challenges and obstacles.  These span from running a fulfillment center in China, where she was living for over two years, to launching her own SAAS "TrackMage." TrackMage allows eCommerce stores 5-10% extra sales by simplifying the customer experience. Likewise, it allows them to track their products on the platform and do the upsell, then automatic follow-ups for reviews. Free ebook: https://trackmage.com/flywheel-extra-sales/ Irina's Linkedin: https://www.linkedin.com/in/irina-poddubnaia TrackMage Linkedin: https://www.linkedin.com/company/34952655/ The E-Book Free ebook "How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff." Here is the brutal truth about eCommerce: Most eCommerce sellers just focus on getting traffic to their stores. Paid ads, affiliate promotions, events, direct outreach, SEO, etc. The thinking goes like this: traffic -> paying customers and more traffic -> more paying customers. So, all this becomes a race to get as much targeted traffic as possible. While doing that, they forget about existing customers. Do you know that it costs you five times more to acquire a new customer than it takes to keep an existing one? The probability of selling to an existing customer is 60-70%, while the probability of selling to a new prospect is 5-20%In this guide, she explains how you can drive back traffic to your store after purchase and make 5-10% extra sales by upselling your existing customers.  All this while they are waiting for their orders. This technique doesn't require coding and is easy to apply.

Today's guest in the Expert Insight Interview is Irina Poddubnaia. She is the founder of TrackMage. She is an agile leader, change maker, and visionary. She helps customers to get information about their order and provide them with an opportunity to buy again. Irina and Our host John Golden discuss "how to create the best possible post-purchase experience and get extra sales.”  

Irina is a SAAS founder and a business consultant who specializes in Operations and Processes Optimization. Irina has over 8 years of experience in eCommerce with its different challenges and obstacles, from running a fulfilment center in China where she was living for over 2 years to launching her own software TrackMage. TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. It allows them to track their products on the platform and do the upsell then automatic follow-ups for reviews. Send Audience To: https://trackmage.com/flywheel-extra-sales Free ebook "How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff" --- Send in a voice message: https://anchor.fm/mobiledomination/message Support this podcast: https://anchor.fm/mobiledomination/support

Entrepreneurs looking to build their e-commerce business competitive agility must find effective ways to stay ahead of the curve in providing quality services to their target consumers in order to build a sustainable and profitable business. Plus, they should put considerable effort into brand building, strive to acquire and retain customers by offering a great customer experience and manage their inventory effectively. In today's podcast, Irina Poddubnaia from TrackMage and Stephen Halasnik from Financing Solutions discuss the strategies that can help e-commerce survive in a fiercely competitive market.

Irina Poddubnaia, Founder of TrackMage (a SaaS company) shares her tips and understanding on how to create the best post-purchase experience for your customers. Watch here: https://youtu.be/oli2I4LGTcQ Listen on top podcast platforms here: https://pod.link/thekajstudio For instant updates on Lives and episodes follow/subscribe me here on this platform, on YouTube at https://bit.ly/3jm0q2N, or on my LinkedIn Page The KAJ Masterclass LIVE, and do tell a few friends if you can. --- Send in a voice message: https://anchor.fm/kaj-studio/message

Irina Poddubnaia, Founder of TrackMage, an SaaS founder and a consultant who specializes in Operations and Processes Optimization. Irina has many years of eCommerce exprerience and shares the Flywheel concept to get extra sales from existing customers. https://trackmage.com/flywheel-extra-sales

In this episode of eCom Ops Podcast, Norbert Strappler is joined by Irina Poddubnaia, Founder at TrackMage. They discuss eCommerce Marketing, Tracking Pages, and Sales.

Let's talk about fulfillment for a change. Why? Because you can have the greatest show on the planet, but if your customer has to wait 4 weeks for his orders without communication, it's going to create issues. Tune in to find out how setting shipment expectations can make or break a business. After all, customer support is still marketing and staying human pays.Today's guest Irina Poddubnaia is a SAAS founder and a business consultant who specializes in Operations and Processes Optimization. Irina has a lot of experience in eCommerce over 8 years with its different challenges and obstacles, from running a fulfillment center in China where she was living for over 2 years to launching her own software @TrackMage.@TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. It allows them to track their products on the platform and do the upsell then automatic follow-ups for reviews. Download Irina's free ebook “How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff”: https://trackmage.com/flywheel-extra-sales/Learn how to create the best post-purchase experience for customers and get extra sales from existing customers. Discover what makes for a great sales journey and how to effectively communicate to get the attention you want. Get tips on managing expectations on all ends of fulfillment. Gain an understanding of when a customer needs your empathy and how to manage the time and money it takes to offer quality support. Uncover tips on offering effective product tracking and developing automated messaging. Hear about overcoming points of friction as a small business throughout the entire eCommerce fulfillment process.Ready to get started livestreaming? We have a free PDF checklist that you can download here: https://try.estreamly.com/successchecklist/Get marketing best practices here: https://try.estreamly.com/marketingbestpractices/

Helping Customers Track Packages with Irina Poddubnaia Irina is a SAAS founder and a business consultant who specializes in Operations and Processes Optimization. Irina has a lot of experience in eCommerce over 8 years with its different challenges and obstacles, from running a fulfilment center in China where she was living for over 2 years to launching her own software @TrackMage @TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. It allows them to track their products on the platform and do the upsell then automatic follow-ups for reviews. Links: Free ebook: https://trackmage.com/flywheel-extra-sales/ Irina's Linkedin: https://www.linkedin.com/in/irina-poddubnaia TrackMage Linkedin: https://www.linkedin.com/company/34952655/

One of the biggest challenges of this new normal is keeping pace with all of the new conveniences and the amenities offered by the biggest players in every category. So how can small business owners and others be expected to offer the online experience and the tracking resources of Amazon and fedex and others? Well, my guest today is helping to pioneer technologies to help small businesses do just that. Irina Poddubnaia is the brilliant mind behind a new service that allows everyone to participate and effectively compete in the new marketplace. You can find Irina Poddubnaia at: https://www.linkedin.com/in/irina-poddubnaia https://trackmage.com/ https://www.upwork.com/freelancers/~01c9bbbaab4da2e8ae https://trackmage.com/flywheel-extra-sales/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

Irina is a SAAS founder and a business consultant who specializes in Performance Enhancement and Operations and Processes Optimization. She helps design systems out of the right people, processes, and tools. Through the course of the last few years, she has helped over many small and large companies deliver outstanding results. As an Ecommerce Project manager and scrum coach, she helped ecommerce brands sort their hiring, onboarding, fulfillment, customer support and daily operations workflows. This helped them increase their business velocity and they had more time to only take care of the products Marketing and productivity. Irina has a very large experience in ecommerce over 8 years with its different challenges and obstacles, from running a fulfillment center in China where she was living for over 2 years to launching her own SAAS software for package tracking that increases sales by 5-10% on autopilot. She has been successful executing Lean 6 sigma optimizations for eCommerce companies: customer support, logistics and overall supply chain management optimization. After her experience in China, she understood the need for ecommerce companies to have a trustful and a software that can fill the gap with Product tracking. She decided then to create TrackMage.com platform. It allows Ecommerce stores that to have a 5-10% extra sales by simplifying the customer experience. It allows them to track their products on the platform and do the upsell then automatic follow ups for reviews. This also helps brands to reduce the number of claims received by the customer services. TrackMage has signed a deal with Metal Family, the notorious group of content creators who create famous animations on YouTube with Millions of views worldwide. With their rising popularity, they decided to expand and start selling physical comic books and other merchandises. TrackMage was the solution chosen to help them manage all the supply chain from confirming orders till getting thousands of reviews at the end of the sales funnel.

Lacking confidence as a e-commerce business owner? Need to able to just finally put your product out there? This episode is for you! Plus, find out how to hit the ground running with your e-commerce business. Irina Poddubnaia is here to help your business win! ---------------------------------------------- Contact Irina Poddubnaia www.unlimitedfreecustomers.com and www.trackmage.com --- Send in a voice message: https://anchor.fm/mylasweetpodcast/message Support this podcast: https://anchor.fm/mylasweetpodcast/support

Are you struggling for customers? Just launched a business and don't know the next step? Irina Poddubnaia unveils her master plan for bringing customers to you. Stop chasing and start embracing. Ready to scale your e-commerce business and present world- class customer service? Find out how! (It will actually free up your time!) ---------------------------------------------- Contact Irina Poddubnaia www.unlimitedfreecustomers.com and www.trackmage.com --- Send in a voice message: https://anchor.fm/mylasweetpodcast/message Support this podcast: https://anchor.fm/mylasweetpodcast/support

Part 2 Irina Poddubnaia Owner of TrackMage (automation for ecommercers) and UnlimitedFreeCustomers (taking control of your business) explains what she believes is the hardest part of being an entrepreneur. She She lays it all bare. She also talks about the incredible mindset of a successful entrepreneur. You need this now! ---------------------------------------------- Contact Irina Poddubnaia www.unlimitedfreecustomers.com and www.trackmage.com --- Send in a voice message: https://anchor.fm/mylasweetpodcast/message Support this podcast: https://anchor.fm/mylasweetpodcast/support

Ever want to get free customers, like an unlimited amount? Well, our guest today is a pro as building her business while growing her network on social media. Irina is not only skilled with helping you acquire customers but is also skilled at helping you create customer loyalty in your e-commerce business with her software, Trackmage. Ready to level up business wise with Irina? Time to click play and start racking in the dough! To support Irina and take the headache our of finding customers and customer retention, explore the following links. www.trackmage.com and www.unlimitedfreecustomers.com Note: This is a never released throwback episode, recorded in spring 2020. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/mylasweetpodcast/message Support this podcast: https://anchor.fm/mylasweetpodcast/support

Irina's changing the world one entrepreneur at a time by helping to create self-managing teams. She's an executive coach and IT project manager. She's also the founder of TrackMage.com, a shipment tracking software for eCommerce businesses. And she is a certified Scrum Master, Agile Coach, and Lean Six Sigma Green Belt. Needless to say, Irina is a master of project management. In this episode, we discuss the differences between Agile and Lean project management, the common theme that leads to all challenges in project management, what is a knowledge base, the story of how she started her company while living in China, and more! Connect with Irina on LinkedIn or at Trackmage.com You can also get a free report at: trackmage.com/boost5x Resources mentioned: Lean Six Sigma Here's a great YouTube video that explains Agile Methodologies in more detail Notion: One tool for your whole team. Write, plan, and get organized. This is the knowledge base application that Irina mentioned. Jira [Project Management Software for Developers] ClickUp (a personal favorite of mine when it comes to project management tools) A book that wasn't mentioned in this episode but, one that I have found to be immensely useful is “The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses” by Eric Ries. If you want to start your own business or work specifically in a start-up environment, I recommend reading this first! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/kennysoto/message Support this podcast: https://anchor.fm/kennysoto/support