Podcasts about saas products

Kent C. Dodds shares his insights on navigating the transition from a senior engineer to a recognized leader in the community. He emphasizes the importance of having a solid proof of work, creating a tight feedback loop, and using your SaaS products to guide your teaching. Kent also relates to the hesitation of losing hands-on engineering edge and provides a practical solution to maintain credibility as an educator. You can find the caller's YouTube channel and Medium below: https://www.youtube.com/@sebastianquiroga1153 https://medium.com/@sebasqui1995 Bridging the Gap to Community Influence as a Senior Engineer

What happens when building a product means outsmarting an intelligent adversary every single day? In this podcast hosted by Cassio Sampaio, Tenable Vice President of Product and Program Management Matthew Frank will be speaking on the realities of creating secure B2B SaaS products. He explores how exposure management is evolving, why identity is becoming the new perimeter, and how AI is reshaping both sides of the cybersecurity battlefield.

How do top product leaders navigate the complex journey from startup to IPO? In this podcast hosted by EY Platform Operations Lead Justin Leibow, Amazon Senior Technical Product Lead Suvarsha Rai will be speaking on scaling SaaS products and driving innovation in enterprise technology. Drawing from her extensive experience across Oracle, Freshworks, and Amazon, Suvarsha shares critical insights into product management strategies, AI integration, and the evolving landscape of technology leadership.

When you've built a successful service or consulting company, the idea that building your own SaaS product can sound very attractive: scalable revenue, recurring customers, and product-led growth. But the reality is often far more complex. In this episode of In Demand, Asia and Kim explore why non-SaaS companies struggle when attempting to spin off software products. They cover what makes SaaS such a different business model, the hidden costs and pitfalls of under-committing, and what it really takes to make a spin-off succeed. If you've ever wondered whether your company should build its own SaaS product, or you're already in the middle of one, this episode will help you avoid the most common mistakes and wasted investment. Got a question you'd like Asia to unpack on the podcast? Record a voicemail here. Chapters (00:01:00) - Why non-SaaS companies get drawn to the “siren song” of SaaS(00:03:00) - How building internal tools triggers the idea of selling a software product.(00:09:45) - Why SaaS is hard and why spinning off a SaaS product often doesn't work out.(00:14:30) - Why parent-company reputation doesn't transfer to a SaaS spin-off as often as you'd think.(00:18:30) - What are the most common pitfalls to avoid if you're thinking about creating a SaaS spin-off product?(00:23:15) - Most SaaS spin-offs require $200K–$800K of investment before they start making money.(00:28:30) - Understanding go-to-market for a SaaS product and the mistakes that parent companies often make.(00:41:30) - The problems that come up with the parent company isn't fully committed to the new product.(00:44:20) - What made Moz and SearchPilot successful when others failed.(00:47:45) - Final advice: hire experienced contributors and treat the spin-off like a true startup.

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #41 of season 5, Anna Nadeina talks with Mike Hill, bootstrapper and serial entrepreneur, co-founder of products like Curator.io, Frill.co, Juuno.co, Flook.co, and Anycamp.--------------Episode's Chapters----------------0:00—Introduction and background1:59—Building stuff and starting micro startups4:01—Limitations of managing multiple businesses5:27—Discussion on AI and its limitations7:04—The future of SaaS and bootstrapping8:33—Team composition and hiring approach10:26—Product strategy and market selection45:16—Biggest wins and failures51:37—Growth hacks and final adviceMike - https://www.linkedin.com/in/mymatemike/ Subscribe to our channel to be the first to see the interviews that we publish - https://www.youtube.com/@saas-groupStay up to date:Twitter: https://twitter.com/SaaS_groupLinkedIn: https://www.linkedin.com/company/14790796

Building great products is only half the battle—the other half is building them with marketing success baked in from Day One. Too many product teams operate in isolation, creating features customers don't understand or positioning that marketing can't sell.Heather Inocencio has cracked the code on building product teams that inherently understand marketing needs. With over 30 years of product experience, she's transformed organizations at companies like The RealReal (driving revenues from $100M to $400M leading to a $1.6B IPO) and Haute Look (scaling to 4M members and a $270M Nordstrom acquisition). Now founder of The Product Consult, she helps brands bridge the critical gap between product development and market success through embedded, hands-on product management that levels up entire organizations.Episode Highlights:Heather's journey from MCI Telecommunications to fractional CPO work (01:52)Why product management was misunderstood in the early 90s and the "German to French" translation role (02:30)The shift from enterprise to high-growth startups and common optimization gaps (03:45)How The Product Consult's embedded approach differs from traditional consulting (09:16)The three-part engagement process: assessment, integration, and successful exit (09:16)Identifying the right clients: transformation needs vs. just "butts in seats" (10:30)Building product-marketing integration from acquisition through engagement (19:15)Overcoming sales team resistance and breaking down departmental silos (23:16)The critical role of aligned success metrics across all departments (24:19)Product manager-company fit: matching disposition and communication styles (32:11)The relief factor: making work easier, not harder, through optimization (36:56)One action product leaders can take tomorrow: individual team assessment (36:56)The Product Consult: theproductconsult.com Graphos Product: GraphosProduct.com Buy "I Need That" and get Laurier's daily Need Feed emails: LMandin.com

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #25 of season 5, Anna Nadeina talks with Benedikt, co-founder of Jamie, an AI meeting assistant. --------------Episode's Chapters---------------- 00:00 - Benedict's Background and Early Ventures 03:06 - The Birth of Jamie: Idea and Validation 07:33 - Growth Strategies and Challenges 21:00 - The Challenge of Marketing a Versatile Product 22:07 - SEO Strategies and Ranking Tips 25:19 - Social Media and Brand Building 27:04 - Launching a Podcast: Purpose and Challenges 31:38 - AI Tools and Productivity Hacks 36:32 - Biggest Wins, Failures, and Final Thoughts Benedikt - https://www.linkedin.com/in/boeringer/ Jamie - https://www.meetjamie.ai/ Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies.In episode #9 of season 5, Daniel Thulfaut talks with Ryan Singer, author of @Shape Up--------------Episode's Chapters----------------01:31 Explaining Shape Up vs. Scrum06:21 Implementing Shape Up in Teams11:36 Challenges and Misconceptions19:43 AI's Impact on Software Development26:41 Understanding Framework Costs and Expertise28:20 AI in the Shaping Phase29:57 Exploring Alternatives and Team Dynamics32:09 Balancing Discovery and Delivery35:58 Making Trade-offs and Prioritizing Work42:23 Shape Up Evolution and Unique ContextsRyan - https://www.linkedin.com/in/feltpresence/Shape Up - https://basecamp.com/shapeupSubscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-groupStay up to date: Twitter: https://twitter.com/SaaS_groupLinkedIn: https://www.linkedin.com/company/14790796

Matt Biilmann is the Co-Founder and CEO @ Netlify. Under his leadership, Netlify has become one of the fastest-growing platforms for modern web development. Matt recently introduced agent experience (AX), a new way of thinking about how software is built and experienced in the AI era. Matt is also known for coining Jamstack, a concept that redefined how developers build for the web.  In Today's Episode We Discuss:  03:43 How Does the Design Process Change When Designing For Agents 06:27 How Does the Product Building Process Change When Building for Agents 12:52 Will AI Kill SaaS Tools 16:12 If Prototyping Becomes Phase 1: Does Figma Survive? 17:35 Is Chat the Best Interface for a World of AI 21:52 Why AI Services Will Be One of the Biggest Economies 27:24 Open vs. Closed Platforms in an Agent-First World 31:09 Specialization of Large Language Models 35:13 Shifting Labor Costs to Agent Spend 36:28 The Future of Stripe and What Happens with 100M Developers in the World 38:39 Quickfire Round: Insights and Predictions  

What should be considered when designing effective B2B SaaS products? In this podcast hosted by Cassio Sampaio, Okta VP of Design Michael Lopez will be speaking on the key attributes and best practices for designing effective B2B SaaS products. Michael shares insights on the fundamental differences between B2B and B2C design, the importance of cross-functional collaboration, and how AI is transforming the design workflow.

Episode 108: In this episode of Critical Thinking - Bug Bounty Podcast Justin and Joseph bring on Aaron Costello to discuss SaaS security and misconfigurations as a bug class. He also gives some in-depth examples from Salesforce, ServiceNow, and Power Pages.Follow us on twitter at: https://x.com/ctbbpodcastGot any ideas and suggestions? Feel free to send us any feedback here: info@criticalthinkingpodcast.ioShoutout to https://x.com/realytcracker for the awesome intro music!====== Links ======Follow your hosts on Twitter:https://x.com/Rhynoraterhttps://x.com/rez0__====== Ways to Support CTBBPodcast ======Hop on the CTBB Discord at https://ctbb.show/discord!We also do Discord subs at $25, $10, and $5 - premium subscribers get access to private masterclasses, exploits, tools, scripts, un-redacted bug reports, etc.You can also find some hacker swag at https://ctbb.show/merch!Today's Sponsor: AppOmni. Get AppOmni's Definitive Guide to SaaS Security https://www.criticalthinkingpodcast.io/AppOmniToday's Guest:https://x.com/ConspiracyProof====== Resources ======Aaron's Bloghttps://www.enumerated.ie/Data Exposure and ServiceNow: The Elephant in the ITSM Roomhttps://www.enumerated.ie/index/servicenow-data-exposureSalesforce Lightning - An in-depth look at exploitation vectors for the everyday communityhttps://www.enumerated.ie/index/salesforceLightning Components: A Treatise on ApexSecurity from an External Perspectivehttps://go.appomni.com/hubfs/Collateral/AppOmni_Labs_White_Paper_Apex_Security.pdf?utm_campaign=Network%20Computing&utm_source=referral&utm_content=network_computingMicrosoft Power Pages: Data Exposure Reviewedhttps://appomni.com/ao-labs/microsoft-power-pages-data-exposure-reviewed/====== Timestamps ======(00:00:00) Introduction(00:03:00) Aaron Costello, Arbitrary File Upload, & App Cache Manifest Poison bug(00:13:37) SAAS Misconfigurations as a bug class(00:43:27) SalesForce Misconfigurations(01:11:30) Microsoft Power Pages

Sunando Bhattacharya spent 13 years as a business leader in managed IT services companies in India before starting his own cloud tech services business. This company grew slowly and an opportunity arose to create a software product for one of their clients. Two years later, in 2019, they had a few more Apiculus product customers and focused more on the product. Apiculus is a complete "cloud-as-a-service" software platform for data centers to offer, sell, deploy, and manage cloud data services for their own customers. They focused on smaller data centers in emerging markets, including Nepal, Oman, Rwanda, and others in the Middle East and Africa. The Apiculus business grew as it turned into a product-first company. They overcame many challenges during COVD and with customers and partners that didn't work out.  In 2024, the company was acquired by Yotta, and Indian cloud technology company, in a strategic acquisition.  Quote from Sunando Bhattacharya, founder of Apiculus "Somebody asked me what one thing you want for your company. I said I wanted my company featured on Great Places to Work. It's very important that the team that works with me finds this a great place to work. "The only secret ingredient for tech companies is people. It's people who make the technology. And if you take care of your team, you take care of your people, you will always do well. "This isn't just for services companies. Talent and ability are important. But for somebody to bring their best every day to work and deliver something world-class, which is world-beating, it needs a very different level of passion. And that passion will only come from your team if you take care for them." Links  Sunando Bhattacharya on LinkedIn Apiculus on LinkedIn Apiculus website Yotta Data Services website Podcast Sponsor - Cypress Growth Capital This week's podcast is sponsored by my friends at Cypress Growth Capital. For 15 years, Cypress has provided non-dilutive growth funding to bootstrapped SaaS founders, including many successful founders I've interviewed here on this podcast. The Practical Founders Podcast Tune into the Practical Founders Podcast for weekly in-depth interviews with founders who have built valuable software companies without big funding. Subscribe to the Practical Founders Podcast using your favorite podcast app. Get the weekly Practical Founders newsletter and podcast updates at practicalfounders.com/newsletter.

In this episode, Dimagi product leaders Danny Roberts, Kai Cowger, and Matthew Hayto delve into the challenges and opportunities of building SaaS products for global health. This insightful conversation explores transitioning from donor-driven funding to a product-driven model, focusing on user needs, product sustainability, and scaling for impact. The episode highlights the complexity of aligning revenue and impact in resource-constrained settings, the importance of product marketing, and the lessons learned from scaling solutions like CommCare and SureAdhere. Tune in to discover practical strategies for creating technology that drives meaningful, lasting change in global health.

This podcast interview focuses on the entrepreneurial journey to help all of us to have conversations that drive action and meaningful connections. My guest is Joaquim Lecha, CEO of Typeform.   Joaquim (Kim) is a tech entrepreneur on a big mission, bringing over 20 years of experience in high-growth companies. He started his career in M&A, strategy, and financial advisory. In 2012 he joined the tech world as the CFO of Socialpoint, a world-renowned mobile game developer, later taking on the role of Chief Operating Officer. In 2018 he joined Typeform as Chief Operating Officer and quickly rose to become the CEO. Their mission: to create a world where conversations drive action and meaningful connections.  Under his leadership, Typeform has grown impressively (+$1B valuation), now serving well over 150,000 paying customers worldwide and achieving profitability. He recently got recognized as one of the Top 50 SaaS CEOs of 2023 by The Software Report. This inspired me, so I invited Joachim to my podcast. We explore what it takes to profitably scale a SaaS business as it experiences rapid growth. He discusses what fueled their initial growth and what strategic changes he had to make to ensure growth won't stall. Last but not least he offers practical wisdom on product development, customer-centric innovation, and maintaining resilience in the face of challenges. Here's one of his quotes I was coming from games. I had not heard from those types of products so many times the word 'Love'. People love Typeform. So my most immediate reaction to all of that is, how can we make more people aware of this great product?  And I even thought, since I come from a financial type of background; 'if we can find that scalable with quick feedback loop type of motion, and in addition to that, it's got a less than 12 month payback period. Then we can fund it.'  So with that in mind, we got to work. We grew our customer base by 2.5x and our revenue by almost 4x. During this interview, you will learn four things: How to ensure your pricing reflects the true value your product provides to customers - so you don't undervalue your offering. How to choose marketing and sales approaches that can bring in thousands of new customers and provide quick feedback loops. How he found a segment in the market where Typeform provided the most value - and what that meant to their growth trajectory.. What to focus operations and hiring strategy on - if you aim to create a sustainable, resilient, and easily scalable business over time. For more information about the guest from this week: Joaquim Lecha Website: Typeform Subscribe to the Daily SaaS Reflection Get my free, 1 min daily reflection on shaping a B2B SaaS business no one can ignore. Subscribe here Yes, it's actually daily. And yes, people actually stay subscribed (Just see what peer B2B SaaS CEOs say) Learn more about your ad choices. Visit megaphone.fm/adchoices

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #4, Anna Nadeina talks with Chris, the founder of GoRails, JumpStart, and Hatchbox a suite of products and courses that help tech founders build better products. Chris - https://www.linkedin.com/in/excid3/GoRails - https://gorails.com/Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796

In this episode of the Heroes of IT podcast, Ashley interviews Jack Milburn, a senior IT engineer with a focus on cloud security. They discuss Jack's experience with Automox and how he uses it for patching and vulnerability scanning. They also talk about Automox University (AXU) and the value of online learning in bridging the skills gap in IT. Jack shares his journey of earning certificates and the different levels of complexity in AXU courses. They also touch on the importance of company culture in promoting continuous learning.

Join host Upendra Varma in a deep dive with Ayush Singhvi, CEO of Byldd, as they unravel the secret behind building SaaS products for non-technical founders on a budget.Here are the talking points,Build operates as a startup studio and dev shop, assisting non-technical founders and domain experts in launching tech businesses.Ayush shares insights into Build's approach, focusing on refining founders' ideas, narrowing down visions into actionable phases, and rapidly launching MVPs to gather customer feedback.Build boasts approximately 20 active projects, with about six or seven long-term partnerships lasting over a year.Their unique approach leverages automated software development processes and proprietary IP to deliver MVPs under $10K in just one to two months.The typical deal size ranges around $15K, aiming to cater to bootstrap founders while maintaining a customer-centric product development model.Despite variations in project complexity, Build aims to deploy about two and a half engineers per project, along with a full product team for comprehensive support.Build's growth journey began in February 2020, starting with just one team member and now scaling up to a team of 55, with over 50 projects completed to date.

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #10, Anna Nadeina talks with Saravana Kumar, founder and CEO at Kovai.co, a product suite of Microsoft integration tools & SaaS products that fuels 1500+ businesses across the globe.Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796

SaaStr 730: How to Price and Package AI SaaS Products with Sandhya Hegde, General Partner at Unusual Ventures With everything in AI moving so rapidly, what's the best way to price Artificial Intelligence products or SaaS tools with custom AI features and integrations? Should it be subscriptions, usage, solutions, or something entirely different? While companies are scrambling to roll out these new tools, they also want reliability and predictability in the value they're getting from your products, which can make pricing extremely difficult.  So we asked the expert, Sandhya Hegde, General Partner at Unusual Ventures to share her best practices and trends for pricing and packaging AI products.  Sandhya has been in the startup ecosystem for about 15 years, with the last two years heavily focused on investing in AI-native startups, primarily on the application and Enterprise software side. Over the past year, people have started to recognize how challenging pricing and packaging are for AI products, as well as the competitive pressure. Why is pricing so tricky?  -------------------------------------------------------------------------------------------- SaaStr hosts the largest SaaS community events on the planet. Join us in 2024 at: SaaStr Annual: Sept. 10-12 in the SF Bay Area. Join 12,500 SaaS professionals, CEOs, revenue leaders and investors for the world's LARGEST SaaS community event of the year. Podcast listeners can grab a discount on tickets here: https://www.saastrannual2024.com/buy-tickets?promo=fave20 SaaStr Europa: June 5-6 in London. We'll be hosting the 5th SaaStr Europa in London for two days of content and networking. Join 3,000 SaaS and Cloud leaders. Podcast listeners can grab a discount on Europa tickets here: https://www.saastreuropa2024.com/buy-tickets?promo=fave200 -------------- This episode is sponsored by: Northwest Registered Agent Get more when Northwest Registered Agent starts your business. They'll form your company fast and stand up your entire business identity in minutes. That means business free domain, business email, website, hosting, address, mail scanning, business phone app, all within minutes. Visit https://www.northwestregisteredagent.com/saastr to get a 60 percent discount on your next LLC.

Thibault Louis-Lucas (@tibo_maker), or Tibo for short, is the indie hacker and innovator behind successful ventures like TweetHunter and Taplio — which he sold for over $10M!In this episode, we unravel Thibault's thrilling journey from the joys of product creation to the intricacies of selling a business on the global stage. He shares his strategies for tripling revenue post-acquisition, the pivotal role of community engagement, and his candid insights on AI risks, nomadic lifestyles, and the ever-evolving tech landscape. Whether you're an aspiring entrepreneur or a seasoned developer, join us for an enlightening conversation that's as much a masterclass in the art of SaaS as it is a celebration of community and adaptability in the digital age.Tibo on Twitter: https://twitter.com/tibo_maker00:00:00 Building Products00:17:22 Building Stable Efficient Software Product00:24:59 AI Risks and Nomadic Lifestyle Discussion00:33:52 Video Content for Indie Hackers00:41:31 Building in Public, Power of FeedbackThis episode is sponsored by Acquire.comThe blog post: https://thebootstrappedfounder.com/thibault-louis-lucas-selling-a-10m-saas-and-building-another-one/The podcast episode: https://tbf.fm/episodes/288-thibault-louis-lucas-selling-a-10m-saas-and-building-another-one The video: https://youtu.be/csp6vI8lKt4You'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw (00:00) - Building Products (17:22) - Building Stable Efficient Software Product (24:59) - AI Risks and Nomadic Lifestyle Discussion (33:52) - Video Content for Indie Hackers (41:31) - Building in Public, Power of Feedback

Manage your business with Kovai.co product suite of Microsoft Integration tools & SaaS Products. Fueling 1500+ businesses across the globe with our 250+ people strength Kovai.co is a premier enterprise software company offering multiple products at scale both in the Enterprise arena and in the B2B SaaS space. The organization offers a wide range of business software products. From robust enterprise software for Microsoft BizTalk and Azure Serverless platforms to Knowledge Management SaaS, we have covered it all. Our product team consists of thinkers and innovators who are redefining the way robust Enterprise Software and SaaS products are built. Connect with Saravana

What's the best approach when selling SaaS?In this HighLevel Hot Takes episode, I sit down with agency owner-turned SaaSpreneur Andy Audate to talk about the differences he has seen being an agency owner and now solely focusing on SaaS.Andy also shares his biggest takeaway from this year's LevelUp Summit and the real value of putting out your product (even if it isn't perfect yet) to gain traction and just optimize it later as it grows.Tune in now!Key Takeaways:Introduction (00:00)From agency owner to SaaSpreneur (01:00)How Andy found HighLevel (01:24)Hosting webinars to sell SaaS (02:21)The future of automation with AI (03:08)On putting your product out there and optimizing later (03:43)What the future holds for Andy (04:14)Additional Resources:- Sign up for my FREE SaaS Masterclass here- Get a FREE Trial of HighLevel here- Join our Facebook Group here- Subscribe to HL Pro Tools on YouTube here- Check out HighLevel guides and tutorials here–HighLevel Hot Takes is a dedicated podcast for everything HighLevel. From understanding how HighLevel works as a tool to the business side of things, we have it all covered here, one hot take at a time, so that you can move your business forward.Follow us on your favorite podcasting platform so you never miss an episode!

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love brought to you by https://saas.group/ . I'm your host Anna Nadeina, Head of Growth for saas.group. In this episode #14 we are talking with Ryan Singer, the member of the initial 3-people team at 37signals, now author of Shape Up: Stop Running in Circles and Ship Work that Matters, and the founder of Felt Presence, helping product teams stop running in circles and regain the thrill of building. In this episode, we help you uncover the secrets of successful project management as we navigate through fixed project duration and the art of asking the right questions with Ryan. Understand how Shape Up impacts businesses of all types - whether you're bootstrapped or VC-backed, there's something for everyone here. We help you shift your paradigm from estimating timelines to setting project time limits and make you realize that the specifics of Shape Up implementation can vary according to your company type. Ryan shares his invaluable insights on creating a repeatable process that doesn't rely on one person's knowledge. We discuss the importance of a unique ratio of developers to designers and its influence on the product vision. Finally, we touch upon ensuring that technical factors are taken into account during project planning.Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group?sub_confirmation=1 Stay up to date: LinkedIn - https://www.linkedin.com/company/14790796 Twitter - https://twitter.com/SaaS_group Website - https://saas.group/

SummaryIn this episode, Sean discusses the significance of not imposing a poor workflow on your B2B SaaS product. He emphasizes the need to match user expectations, avoid overwhelming options, and focus on specific use cases. By evaluating analytics and addressing signs of user dissatisfaction, you can optimize sign-ups and conversions.Key Points Understand the workflow experience within your B2B SaaS product Don't create a generic workflow that confuses and overwhelms users Tailor your product to address specific use cases and provide value Analyze conversion rates and use tools like Hotjar to identify rage quits User behavior, such as U-turns and application abandonment, can indicate workflow issues Striking a balance between narrow focus and solving a significant problem is essential Eliminating customers with a narrow focus misconception is a common pitfall Quotes "Problem comes when you actually convert that user into signing up for your product and the experience that they have." "You want to go as narrowly focused as you can while still solving a rather large problem." Free Email Course How to Build a Profitable AI-Powered B2B SaaS Business for Less Than $750 - https://nxtstep.io/b2bsaasConnect with Sean Subscribe to my YouTube Channel - https://www.youtube.com/@nxtstepsean Connect with me on LinkedIn - https://www.linkedin.com/in/sean-boyce/ Notes generated by Podcast Show Notes  (podcastshownotes.ai)

Today we chat with Pouyan Salehi and Cyrus Karbassiyoon as they talk through their learnings founding multiple SaaS Products together. This episode is brought to you by Netsuite.com/scale --- Support this podcast: https://podcasters.spotify.com/pod/show/uncharted1/support

SummaryIn this episode, Sean shares a trick to maximize free trial to paid conversions for B2B SaaS products. Instead of restricting access to valuable functionality, Sean advises giving everything away during the free trial. By leading with the best features, you can hook users and increase conversions.Key Points Restricting access to valuable functionality reduces conversions. Providing access to everything during the free trial can hook users onto your product. Users may get frustrated if they can't experiment with the features they find most valuable. Boost conversions by leading with your best functionality during the free trial. Rolling users into the highest tier after the trial can lead to more paying accounts. Don't lock users out of experiencing the best your product has to offer. Leading with valuable functionality first can increase your conversion rates. Quotes "If you are restricting access to your most valuable functionality...that is more than likely gonna reduce the amount of conversions." "Give everything away...use it to get them hooked onto it." "If your product is not leading with your best functionality...I would encourage you to make that change." "It boosted paid conversions by a considerable margin." "Don't lock them out of experiencing it all together because they might just bail on you." Free Email Course How to Build a Profitable AI-Powered B2B SaaS Business for Less Than $750 - https://nxtstep.io/b2bsaasConnect with Sean Subscribe to my YouTube Channel - https://www.youtube.com/@nxtstepsean Connect with me on LinkedIn - https://www.linkedin.com/in/sean-boyce/ Notes generated by Podcast Show Notes  (podcastshownotes.ai)

SummaryIn this episode, Sean shares valuable insights on how to evaluate competition when building B2B SaaS products. While it's common for founders to obsess over competition, Sean explains that it's unnecessary and shares the advantages of low touch products that come with free trials. He encourages listeners to experience existing products to gain inspiration, identify areas for improvement, and understand market trends. Sean also emphasizes the importance of simplicity and usability in product design.Key Points Don't obsess over competition, as customers often know less about it than you do. Low touch B2B SaaS products offer the advantage of free trials and easy access. Evaluate existing products to gain inspiration, improve workflow, and explore new ideas. Monitor competition before, during, and after product development and launch. Analyze pricing models to understand market trends and make informed decisions. Learn from the results and performance of existing products as benchmarks for your own. Prioritize simplicity and stick to a primary workflow to avoid confusion and usability issues. Quotes"The advantage of a low touch product is the easy access and opportunity to experience it for yourself." Free Email Course How to Build a Profitable AI-Powered B2B SaaS Business for Less Than $750 - https://nxtstep.io/b2bsaasConnect with Sean Subscribe to my YouTube Channel - https://www.youtube.com/@nxtstepsean Connect with me on LinkedIn - https://www.linkedin.com/in/sean-boyce/ Notes generated by Podcast Show Notes  (podcastshownotes.ai)

Welcome back to another episode of The Full Desk Experience! We have an exciting topic to dive into: Tech Stack Consolidation. In this episode, we'll explore the reasons why consolidating your tech stack is crucial for businesses to thrive in today's fast-paced world. From eliminating data silos and enhancing efficiency to saving time and cutting costs, we'll uncover the many benefits of consolidating your tools and resources into one comprehensive app. So join us as we discuss how this consolidation can transform your company's productivity, communication, and data security. Let's jump right in and explore the power of tech stack consolidation in this episode of FDE Express! 

Welcome Back Neon Tribe! This week's episode is the definition of captivating as we welcome Pallav Nadhani and Paras Chopra, founders of FusionCharts & Wingify respectively, to the Neon Show!In today's episode, we learn about the journey of their 13-year old friendship and how young both of them were when they attained financial independence.Is it better to be your own boss or work for large corporations? What's the major difference?What does happiness & death mean to them? What topics in life give them anxiety?How important is legacy for an entrepreneur?Did they startup companies for money or to change the world?All these engrossing topics and more in this RAW & SAVAGE conversation with two of India's brightest millionaires. The most distinct conversation we've ever had on the Neon Show… Tune in NOW!*Sponsor Shoutout*Looking to build a differentiated tech startup with a 10X better solution? Prime is the high conviction, high support investor you need. With its fourth fund of $120M, Prime actively works with star teams to accelerate building great companies.To know more, visit Primevp.in !

Product pricing is one of the challenges we have in Product Management, but we either shy away from it, or alternatively, only use our gut feeling to set up a price, or even worth, price our products compared to our competition.That's why we invited SaaS pricing expert, Dan Balcauski, Founder and Chief Pricing Officer at Product Tranquility. Dan helps high-volume B2B SaaS CEOs define pricing and packaging for new products. In this episode, Matt and Moshe learned from Dan about the right price for beer, but more importantly, what it takes to come up with software product pricing, as well as some of the tools used in the process.In this episode you will learn:The differences in pricing between different types of productsDifferent type of pricing modelsIs pricing a one time process or ongoing?Who owns pricing in the team?How do we come up with the “right” price?What type of research can one do to determine pricing?Framing your product and changing people perception to how much they are willing to pay for itTools used for the pricing decision supportDifferent way to package our products and how it drives pricingAnd much more!You can connect with Dan at:LinkedIn: https://www.linkedin.com/in/balcauski/Product Tranquility: https://www.producttranquility.com/You can find the podcast's page, and connect with Matt and Moshe on Linkedin:Product for Product Podcast - linkedin.com/company/product-for-product-podcastMatt Green - linkedin.com/in/mattgreenanalytics/Moshe Mikanovsky - linkedin.com/in/mikanovsky/Note: any views mentioned in the podcast are the sole views of our hosts and guests, and do not represent the products mentioned in any way.Please leave us a review and feedback ⭐️⭐️⭐️⭐️⭐️

On this episode of the Scouting For Growth podcast, Sabine VdL talks Sean Boyce, an expert product builder who helps companies, large and small, realise their vision when developing and owning world class SaaS products without needing to make all the mistakes that are typically made by most product companies. Sean has successfully scaled his own product companies including StaffGeek and Podcastchef. Today though NxtStep Sean helps B2B SaaS businesses to build the products that matter most for their target audiences. On this episode the pair discuss: FinTech trends, automation, and Chat GPT, market challenges and what is happening within current capital access needs, why it's essential to democratise access to drive financial inclusion, and Sean will share some thoughts on how to build good SaaS-based B2B product offerings.   KEY TAKEAWAYS          I've always been involved with and fascinated by technology, both hardware and software, but I got very excited about the possibilities of software earlier on in my career, particularly automation. It has the possibility to out the people in the process in a better position to be able to leverage the technology and software to make incredible leaps forwards in progress. I worked in corporate and startups, building companies of my own in tech and finance. I like to spend time diving deep into industries, spending time with subject matter experts and better understanding from them the progress they're trying to make and what's holding them back from making that progress. Usually there's a bottleneck in the process somewhere, and I look to try to figure out what is the fastest, most cost-effective way that I can leverage technology or put a strategy in place which enables them to make considerable progress in a shorter period of time, much more cost-effectively than however they're trying to solve that problem today. Chat GPT is pretty remarkable and has made its way round the world relatively quickly since they released some of their latest updates. That's really interesting in terms of what that product is capable of. I think we're going to see a new ‘gold rush' leveraging tools like that based on what people have been able to see it's capable of in order to use as a tool, or a component to build other tools and resources for people to get a lot of value out of. One of the most revolutionary elements of Chat GPT is that it's a leap forwards in progress in how we access information – or it's going to be, as it get continually polished – as opposed to most people's current strategy, which is to leverage a search engine like Google where I'm presented to a list of results after I ask my question, some of which may or may not get what I'm looking for based on how I asked the question and whether or not that information is out there and available yet. You have to update and evolve your strategy for innovating and investing in your company based on the implications of global changes are for your organisation. As money is no longer as accessible or cheap as it once was, fundraising and gaining access to the capital you might need to do what it is that you want will probably be a bit more difficult which raises the bar for who is going to receive capital and when, making competition more fierce. Try to make as much progress on your own with the resources you have, if you can. It will usually end up being advantageous in the future.   BEST MOMENTS ‘I've always looked to automate the time-consuming but error-prone elements of any processes that we might need to do so that people can leverage the technology in a better and more empowering way, so they can make considerable progress with a lot less resources much, much faster.'‘I've seen Chat GPT being used in everything from automating significant, time-consuming elements of content creation and copywriting all the way through to using it to write code for you to build applications and building blocks as opposed to writing anything in a customer fashion.'‘Whenever possible, making processes that are really important simpler ultimately makes them more effective.'‘.' ABOUT THE GUEST Sean Boyce helps SaaS businesses realize your vision of owning a world-class software product WITHOUT needing to make all the mistakes that typically sink most product companies. Sean has already made those mistakes as he has successfully been able to scale his own product companies (staffgeek.com and podcastchef.com). Sean loves to received questions on how he can help founders and their products. Just email him at sean@nxtstep.ioor booking time to discuss whether it would make sense to work together using the link below. https://nxtstep.io/ ABOUT CONNECTIV Connectiv is a live events studio that for the past decade has dedicated itself to creating industry-leading gatherings. Our passion and our expertise are owning and operating at scale, vertical-specific conferences. The events we have created attract more than 15,000 people each year. In 2021 we will be bringing to market two new vertical shows including Manifest - the future of logistics. Where industry transformation is front and center, while the change in industries is inevitable what will never change is our mission to help facilitate face-to-face interactions. We believe the in-person experience is the best way to push conversations forward as well as discover disruptive trends that are changing content consumption and consumer behaviour. Website: https://connectiv.com/ ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, and commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers and accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdL LinkedIn: Sabine VanderLinden Instagram: sabinevdLofficial Facebook: SabineVdLOfficial TikTok: sabinevdlofficial Email: podcast@sabinevdl.com Website: www.sabinevdl.com  This show was brought to you by Progressive Media

On today's episode, we're joined by Scott Hurff, Founder & Chief Product Officer at Churnkey, a platform built to supercharge every part of customer retention and optimize your company's growth.We talk about:- Scott's background and the story of Churnkey.- What a good SaaS product needs.- Ensuring company alignment when it comes to design.- Balancing flexibility, power and ease of use.- How pricing impacts customer retention.- How to raise SaaS prices without losing customers.Scott Hurff - https://www.linkedin.com/in/scotthurff/Churnkey - https://www.linkedin.com/company/churnkey/This episode is brought to you by QrveyThe tools you need to take action with your data, on a platform built for maximum scalability, security and cost efficiencies. If you're ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com.Qrvey, the modern no-code analytics solution for SaaS companies on AWS.

DevSquad comprises a team of over 80 elite developers focused on helping successful entrepreneurs take their SaaS ideas from concept to reality. We don't just work with our clients on project development, we engage in the full product development process. This means we build relationships with our clients to continuously improve their software and SaaS sales. Connect with Phil

In this episode of the Scaling Japan Podcast, we are joined by Evan Burkosky. As an expert on marketing and sales in Japan, he is an angel investor, startup advisor, and the head of Enterprise Digital Marketing at TechnoPro, a publicly traded company on the Tokyo stock exchange. Evan will be discussing how to conduct marketing and sales for B2B SAAS products in Japan. Links from Guest Appearance LinkedIn Startup/DX Advisor Links to Additional Resources Predictable Revenue From Impossible to Inevitable Show Notes (1:33) Evan Burkosky's self introduction (3:19) Getting leads for a B2B SAAS product (7:08) What are the different channels in Japan (10:40) How can people in the seed stage get paid POC (16:52) Inbound sales explained (22:36) What is the customer journey (26:54) Distinction between inbound and outbound sales (31:19) Lead qualifications (34:51) Culture around forms in Japan (42:56) How to promote webinars in Japan (47:31) Useful softwares and tools in Japan Reachext Reachext is a fast growing recruitment firm in Japan. They work with both employers and candidates, allowing companies to hire skilled professional and candidates to achieve their dream careers. EJable Looking for bilingual jobs in Japan or Japanese speaking positions worldwide? EJable is a job board full of in-depth information and useful resources to help you find great opportunities. --- Send in a voice message: https://anchor.fm/scalingjapanpodcast/message

Stephen Wunker Managing Director New Markets Advisors chats with Shripati Acharya, Managing Partner Prime Venture Partners.Stephen is a frequent writer and speaker on how firms can create new growth platforms. His award-winning books include Capturing New Markets, Jobs to be Done , and Costovation.Listen to the podcast to learn about02:00 - Jobs to be done for SaaS Companies11:30 - How to Find Underlying Motivations of Your Customers22:00 - How NOT to use Jobs to be done Framework34:45 - How Often Should a SaaS Company Talk to Its Customers?40:00 - The Best Innovation Book Click here to read the full transcriptNext, listen to a serial SaaS founder, Srikrishnan Ganesan talk about How He Used Jobs to be Done Framework, When an MVP is Not Enough, Building a Community as a SaaS Business, Working with Industry Analysts and a lot more. Enjoyed the podcast? Please consider leaving a review on Apple Podcasts and subscribe wherever you are listening to this.Follow Prime Venture Partners:Twitter: https://twitter.com/Primevp_inLinkedIn: https://www.linkedin.com/company/primevp/ This podcast is for you. Do let us know what you like about the podcast, what you don't like, the guests you'd like to have on the podcast and the topics you'd like us to cover in future episodes. Please share your feedback here: https://primevp.in/podcastfeedback

On this epsode we welcome Mary Kathryn Johnson, aka ChatBotMom back to the show to discuss how to use the power of AI to build No-Code SAAS Products. 

This episode features an interview with Art Harding, Chief Operating Officer at People.ai. People.ai delivers the industry's leading revenue operations and intelligence platform.Art is a versatile business leader with global experience leading sales, services, and operations teams through the challenges of scale and strategic change. He has an energetic, hands-on leadership style with a proven track record of establishing and altering organizational momentum for the purpose of building results-orientated high-performing sales, services, and operations teams. In this episode, we talk to Art about crafting your rev ops roadmap, the importance of leadership alignment, and Art breaks down his rev ops swim lanes for us.  Guest Bio:Art is a versatile business leader with global experience leading sales, services, and operations teams through the challenges of scale and strategic change. He has an energetic, hands-on leadership style with a proven track record of establishing and altering organizational momentum for the purpose of building results-orientated high-performing sales, services, and operations teams. Responsibilities and experience include P&L, responsibility for global teams, and international operations. Art is a regular speaker and evangelist at customer and corporate public speaking events. He has experience with organizational re-design and KPI-based performance improvements with a focus on sales and customer success services and leadership team experience with businesses from $50 million to $1 billion in annual revenues.—Guest Quote“I think the rev ops function is a derivative of those two large rocks, right? Like what product or service are we bringing to market? What is the go-to-market motion that best fits our buyers' buyer journey in the sales cycle, your operating function, really, ironically enough, the most common piece of advice I give rev ops leaders is they should think of themselves as product managers for go-to-market capabilities.” - Art Harding—Time Stamps:**(01:49) - Art's intro to rev ops**(09:00) - Tech spend **(15:16) - Building your rev ops team**(21:49) - RevObstacles **(32:07) - The Tool Shed**(44:51) - Quick Hits —Sponsor:Rise of RevOps is brought to you by Qualified. Qualified's Pipeline Cloud is the future of pipeline generation for revenue teams that use Salesforce. Learn more about the Pipeline Cloud on Qualified.com. —Links Connect with Art Harding on LinkedInConnect with Ian Faison on LinkedinCheck out the People.ai Website

You don't need to be techy to start software companies.Dan Cumberland, serial entrepreneur and co-founder of Videosnap, join the show to explain how he's launched multiple tech companies despite having no software development skills, and how other founders can do the same. The key, as Dan explains, is leveraging partnerships (whether in the form of technicals co-founders, dev agencies, or even contractors). Dan also explains how to lead a more balanced life for any busy entrepreneur.This episode is perfect for startup founders, soon-to-be entrepreneurs, or even if you're just burnt out and need a reminder to step back and soak up the simpler things about life. Enjoy!#foundermentality #saas #entrepreneurship #tech ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬⭐

On today's episode, we're talking to Sunthar Premakumar. Sunthar is the SVP of Product at Rex, a technology, investment and real estate company. We dive into a wide range of fascinating topics, including:How Rex got started and the problems it solves today.The importance of getting your business in front of customers early.How SaaS sales differs from traditional sales.Is it best to develop a product first or build a product around the right person?Could the “superSaaS” model eventually take over and push out individual SaaS companies?Lessons Sunthar has learned and things he would do differently.This episode is brought to you by QrveyThe tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you're ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com.Qrvey, the modern no-code analytics solution for SaaS companies on AWS. #saas #analytics #AWS #BI

We continue our interview with Irina Poddubnaia of TrackMage to discuss the benefits of SAAS solutions, why they chose them, and how to distinguish your solution from the pack. This delves into many practical challenges for building traditional software. Then, we switch gears to focus on how a similar solution can differ in critical areas. Delivery Over Packaging The bottom line of benefits of SAAS solutions is that you can focus on delivering features over platform configuration headaches. Rather than spend time tightly integrating into an OS or device, a SAAS approach tackles that once, and then developers can move forward, adding features and resolving bugs. Yes, there are some admirable aspects of an installed application, but how often would you rather have features than that level of accessibility? Different Goals There are many ways to deliver software in the modern world. These range from plugins, to applets, to installed applications, SAAS, and more. These products may also be focused and simple to create or full-featured and highly complex. The challenge with selling your product comes down to highlighting where it fits in the mix. Customers are not always clear on how the options compare. While this is one of the benefits of SAAS products, i.e., you can quickly add those quick-to-build features and make them available. It also can be confusing. Customers may see a simple plugin providing one or two features you offer and try to equate the products. It is up to you to craft the story for your product and why the other options fall short. A Little Background Irina is a SAAS founder and a business consultant specializing in Operations and Processes Optimization. Irina has over eight years of experience in eCommerce with its different challenges and obstacles. These span from running a fulfillment center in China, where she was living for over two years, to launching her own SAAS "TrackMage." TrackMage allows eCommerce stores 5-10% extra sales by simplifying the customer experience. Likewise, it will enable them to track their products on the platform and do the upsell, then automatic follow-ups for reviews. Free ebook: https://trackmage.com/flywheel-extra-sales/ Irina's Linkedin: https://www.linkedin.com/in/irina-poddubnaia TrackMage Linkedin: https://www.linkedin.com/company/34952655/ Track Mage Site: https://trackmage.com/ The E-Book Free ebook "How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff." Here is the brutal truth about eCommerce: Most eCommerce sellers focus on getting traffic to their stores. Paid ads, affiliate promotions, events, direct outreach, SEO, etc. The thinking goes like this: traffic -> paying customers and more traffic -> more paying customers. So, all this becomes a race to get as much targeted traffic as possible. While doing that, they forget about existing customers. Do you know that it costs you five times more to acquire a new customer than it takes to keep an existing one? The probability of selling to an existing customer is 60-70%, while the chance of selling to a new prospect is 5-20%In this guide, she explains how you can drive back traffic to your store after purchase and make 5-10% extra sales by upselling your existing customers. All this while they are waiting for their orders. This technique doesn't require coding and is easy to apply.

How To Sell WordPress or SaaS Products or Services B2B Markets Integrate Your Marketing Tech Stack, Without Code Sam Fonoimoana started his career in Finance (FP&A) and transitioned into Marketing Analytics, helping companies such as Adobe, DOMO, and Ancestry.com. He also taught Marketing Analytics at BYU Hawaii in beautiful Laie, HI. Today, he is the Founder and CEO of Datajoin – a B2B marketing analytics company that is the go-to solution for connecting first-party data across the MarTech stack through their proprietary “Micro Integrations.” Their customers include Cisco, ARM, Adobe, and Equifax. Sam, the first VC-backed tech Founder and CEO of Polynesian descent in Utah has closed a seed round led by Sepio Capital. Sam and his wife Sabrina never have a dull moment with their children. They have 3 beautiful daughters and 4 wonderful sons. All 4 of their sons have been diagnosed with autism. When Sam is not at his computer, he can be found with his family at the park, rec center, restaurant, or on a road trip! Sam received his MBA in Finance from Brigham Young University. #729: WP-Tonic This Week in WordPress & SaaS With Sam Fonoimoana of Data Join Main Question of The Interview #1 - Sam, can you give the audience some background info connected to you and how you get involved in tech? #2 - Can you give us the starter story behind Data Join? #3 - What have been a couple of the biggest challenges you have faced in the development of Data Join? #4 - What are some of the most effective ways you have found connected to marketing Data Join? #5 - If you go back to a time machine at the beginning of Data Join, what advice would you give yourself? #6 - Are there any books, websites, or online recourses that have helped you in your own business development that you like to share with the tribe? https://www.datajoin.com/

Should you build a micro SaaS product? And will your micro SaaS idea actually be profitable? This pod is from a recent video on our YouTube Channel in which Rob walks you through everything you need to know about new and emerging micro SaaS business models so you can decide if it's right for you! Links from the pod: MicroConf Europe in Malta- November 15-17, 2022 68 B2B SaaS Marketplaces Article from RocketGems.com MicroConf Youtube Channel Rob Walling I Twitter

Should you build a micro SaaS product? And will your micro SaaS idea actually be profitable? This pod is from a recent video on our YouTube Channel in which Rob walks you through everything you need to know about new and emerging micro SaaS business models so you can decide if it's right for you! Links from the pod: MicroConf Europe in Malta- November 15-17, 2022 68 B2B SaaS Marketplaces Article from RocketGems.com MicroConf Youtube Channel Rob Walling I Twitter

This podcast interview focuses on product innovation that has the power to create a world free from security incidents. My guest is Shikhar Shrestha, CEO and Co-Founder of Ambient.ai. Shikhar is a tech entrepreneur on a mission. He builds and leads teams that invent new technologies that transform markets, all with the end goal of delivering magical outcomes for our customers. After several years of R&D in Computer Vision and Artificial Intelligence in academia at Stanford and industry at Apple and Google, he realized that the reactive approach to security doesn't work for today's world.  That sparked the idea to found Ambient.ai in February of 2017. Ambient.ai is a computer vision intelligence company. It's on a mission to transform security operations by preventing every security incident possible - without sacrificing privacy. They're building solutions for the world that we want to live in. And this inspired me, and hence I invited Shikhar to my podcast. We explore what's broken in the world of security prevention. Shikhar shares his vision to transform the industry and how the journey he's following to make the biggest possible impact. He explains what he's done differently to build traction momentum by creating a strong pull from the market. Lastly, he shares his big lessons learned from dealing with disbelief from customers, investors, and employees - and how to build a software business that cannot be ignored. Here's one of his quotes "In the first phase, the only thing that really matters is getting to product market fit. And I think, over time, the success or failure of the company really depends on the strength of the product market fit.  You want to be able to answer this question, which is: what do you uniquely offer that someone desperately wants. And unique and desperate are really important words there because if it's not unique, other people will copy you, and the company is not really going to be valuable. And if the customers or prospects are not desperate to solve the problem, it's going to be very hard as a startup to convince anybody to buy the product." During this interview, you will learn four things: How to design for creating pull from the market Why going against conventional wisdom is often the route to creating very defensible differentiation. Why early disbelief is a precondition for a good entrepreneurial opportunity Why companies should be built to be anti-fragile and how to go about that For more information about the guest from this week: Shikhar Shrestha Website Ambient.ai Subscribe to the Daily Value Inspiration Stressed by the thought of 'not enough' traction? Eager to know how to remove the roadblocks that slow down your entire SaaS business? Then Subscribe here It's a short daily reflection on how to shape a B2B SaaS business your customers would miss if it were gone. Learn more about your ad choices. Visit megaphone.fm/adchoices

Dan is the Founder & Chief Pricing Officer at Product Tranquility, a consulting firm that accelerates product growth and increases customer loyalty. They bring world-class product management and strategy practices to B2B SaaS and Marketplace companies in the small-to-mid market. Dan has managed multiple products throughout the product life-cycle from new concept incubation, product launch, product maintenance, platform transitions, and end of life over the last 15 years. In this episode we cover: 00:00 - https://byldd.com/ (Byldd - MVP Development Agency Based in New York) 01:12 - Intro 03:00 - What Is Product Value? 09:18 - Perceived Value Vs Cheap Price 13:00 - Strategy For Getting An Effective Price 16:31 - What Some SaaS Founders Get Wrong About Pricing 17:59 - How Often The Price Should Be Changed 20:34 - Adjusting The Price When Adding New Features 23:14 - Advantages Of Using Free Trials Or Freemium 32:02 - https://dofollow.io (Dofollow.io - Premium Link Building) 33:20 - Should Companies Show Pricing On Their Websites? 39:34 - When To Bring A Pricing Expert To Your Product Marketing Team 42:26 - Dan's Favorite Activity To Get Into a Flow State 43:27 - Dan's Piece of Advice for His 25 Years Old Self 43:45 - Dan's Biggest Challenges at Product Tranquility 44:38 - Instrumental Resources for Dan's Success 46:17 - What Does Success Means for Dan Today 47:24 - Get In Touch With Dan Get in Touch With Dan: https://www.linkedin.com/in/balcauski/ (Dan's LinkedIn) https://www.producttranquility.com/home-extended/blog/ (Product Tranquility Blog) Mentions: https://www.linkedin.com/in/patrickccampbell/ (Patrick Campbell) Books: https://www.amazon.com.br/Strategy-Tactics-Pricing-growing-profitably-dp-1138737518/dp/1138737518 (The Strategy And Tactics Of Pricing by Thomas T Nagle) https://www.amazon.com.br/Monetizing-Innovation-Companies-Design-Product/dp/1119240867 (Monetizing Innovation by Madhavan Ramanujam & Georg Tacke) Magic Mind, The World's First Productivity Drink - You can get 40% off on your subscription for the next 10 Days. Try it out, go to https://my.captivate.fm/magicmind.co/SaaS (magicmind.co/SaaS) and use our Discount Code SAAS20 Tag Us & Follow: https://www.facebook.com/SaaSDistrictPodcast/ (Facebook) https://www.linkedin.com/company/horizen-capital (LinkedIn) https://www.instagram.com/saasdistrict/ (Instagram) More About Akeel: https://twitter.com/AkeelJabber (Twitter) https://linkedin.com/in/akeel-jabbar (LinkedIn) https://horizencapital.com/saas-podcast/ (SaaS Podcasts) https://horizencapital.com/saas-consulting-services/ (SaaS Consultants) https://horizencapital.com/how-to-value-saas-business/ (Learn How to Value a SaaS Company)

Are you wrestling to generate leads and grow your Facility Management business? You're not alone. Many IFM companies struggle with identifying and targeting the right prospects, crafting effective marketing campaigns, and measuring the results of their efforts. In this episode of the Facility Management Marketing Podcast, host Javier Lozano, Jr. shares his top tips and strategies for attracting and converting leads in the IFM industry. From understanding your target audience to building a robust marketing funnel, learn how to effectively market your facility management services and drive business growth. Tune in to this essential episode and start generating more leads for your IFM company today.

Andrew Ou is an award-winning UX strategist, designer and author based in Vancouver, BC. He helps SaaS companies increase their revenue and profitability by reducing cost of support and while building a better customer experience. His past clients include HSBC, Rosetta Stone, and Asurion.   Questions   Can you share in your owns words, a little bit about your journey, how did you get to where you are today? Now, customer experience, SaaS products, support services, can you share with us maybe some trends that you see emerging or have emerged since 2022 as it relates to this part of service delivery or customer experience? From a UX strategy point of view if you're building a product, how does the client or the customer travel through the journey that you are taking them through in a digital way, while still holding all of the same principles and values that you would if it was a face to face interaction, or even over the phone? So, how can we translate that in a positive way? And if it's not done positively? Why would it impact our revenue and profitability? One of the other things that we do get asked a lot is, how can we reduce the cost of customer support? So, what's one way? Would the strategy, putting something in place that eradicates that complaint from coming forward again be one way to reduce customer support? And are there any other ways? Could you also share with our audience maybe I would say 1 to 3 tips that you believe will help organizations build a better customer experience? Could you also share with our audience what's the one online resource, tool, website or app that you absolutely can't live without in your business? Could you also share with us maybe one or two books that you have read, it could be a book that you read recently, or maybe one that you read a very long time ago, but it has had a big impact on you. Could you also share with us what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. Where can listeners find you online? Do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed or you got off track.   Highlights   Andrew's Journey   Me: So, we always like to give our guests the opportunity to share in their own words, a little bit about their journeys. So, how did you get to where you are today? I know we read like a brief bio, but it's always good to get in guests own words, a little bit about their own journey.   Andrew shared that he started off in UX design, he's been doing that for he thinks over around 8 to 10 years now. And like Yanique mentioned, he used to work for companies like HSBC, Asurion and fit brains Rosetta Stone. And now he's just sort of running his own consultancy where he helps SaaS founders build beautiful products that impact the world. And a lot of that has to do with creating an excellent customer journey and a good customer experience.   Customer Experience, SaaS Products, Support Service – Trends Emerging Since 2022 as it Relates to Service Delivery and Customer Experience   Me: Now, customer experience, SaaS products, support services, can you share with us maybe some trends that you see emerging or have emerged since 2022 as it relates to this part of service delivery or customer experience?   Andrew shared that he thinks there's a very interesting intersection between customer experience and user experience, mainly that, both of the words and with experience and so it's a very interesting intersection, because they sort of do affect each other. And a lot of the overarching trend is that we're always moving towards a better user experience and what he noticed is that when there's a customer experience issue, it typically always comes back to something related to sort of the design of the product and that's where users get stuck.   So, one of the things he noticed is that when there's a support issue, and you can actually fix it and make the product better from a user experience standpoint, and by getting to the root cause, it actually improves the product by a lot and there are a lot of benefits to it.   UX Strategy – How Does the Customer Travel Through the Journey and its Impact on Revenue and Profitability   Me: A lot of our listeners are also interested in the direct correlation between revenue profitability and customer experience. From a UX strategy point of view, how are you going to use an experience? Because whereas customer experience probably talks to the more tangible, user experience is probably more talking about the digital experience? Like, if you're building a product, how does the client or the customer travel through the journey that you are taking them through in a digital way, while still holding all of the same principles and values that you would if it was a face to face interaction, or even over the phone? So, how can we translate that in a positive way? And if it's not done positively? Why would it impact our revenue and profitability?   Andrew shared that the thing you have to realize is that, like, when a user is using your product, they sort of have an idea of how to use the product and that's sort of like a customer's intuition on how the product should work. So, when you're designing a product, you should always keep that in mind and also set the expectations so that the users know where they are in the journey.   Now, a big part of where customer experience comes into play is that, with a good product experience, for example, like Google, and most of the time he thinks like, if you never had like most of those users never probably have to contact Google because their product, they're just so easy to use.   Now, the opposite of that is you're contacting a product for support, because experience is bad, and that's what happens, right? That's because somewhere along the way, you were trying to do something, and you couldn't do what you needed to do so then you need to contact support to get it done. So that's primarily what happens and that means there's a cost to support associated with that, that means you got to spend the resource into fixing that issue.   So that's how like a bad customer experience makes a direct impact, or has a direct impact on the revenue and profitability. Because you shouldn't rely on customer support to help your users navigate the product. And if you're seeing a really high cost of support in that aspect, that means there's a really sort of like a gap in the user experience.   Me: So, dovetailing off of what you just said Andrew, what about those companies or products that don't have an avenue for you to get through to customer support. So, I've bought products already and as you mentioned, I've bucked up on a roadblock, and I need to get some assistance, and I go to their website, and the only avenue that they have for me to get through to someone is to send an email, they have no live chat with live agents, there is no telephone number there for me to actually call a number and get through. And sending an email, of course, is clearly not going to have my issue resolved in the next 5 or 10 minutes. What are your thoughts on companies that take that approach?   Andrew shared that well, that means they definitely have a gap in the product experience, because you're in a situation where you need to contact support, but it's not there. So that means you must feel kind of frustrated, or you wanted to get your problem solved, but it's not available, right? Is that how you're feeling at that moment?   And he would always like to say that it's really crucial that a company focuses on building a good customer experience, because that's how you get loyal users to come back to you and raving fans that love your product. So, if you sort of like have that cut off for customer support, and people are having trouble reaching the company where they actually needed, he doesn't think that's a really good strategy and users like you will get frustrated and that might negatively impact your relationship with that company.   Me: So, then your recommendation is they should have an avenue by which you can actually get through to someone, a live human being who can answer your question, correct?   Andrew stated that that's actually one of two strategies. So, yes, like talking to a human helps, but on the other hand, you can also look at when these problems occur, like why did they happen, and from a company strategy point of view, if you're having these issues come up pretty often, they should look into solving that so that it doesn't happen again and that will actually be a better strategy for improving the user experience.   Reducing the Cost of Customer Support and Eradicate Complaints From Coming Forward   Me: One of the other things that we do get asked a lot is, how can we reduce the cost of customer support? So, what's one way? Would the strategy, putting something in place that eradicates that complaint from coming forward again be one way to reduce customer support? And are there any other ways?   Andrew stated absolutely. And that's coming from like a UX strategy point of view. So, he'll sort of tell you like a lot of what companies do when they have these issues, because he's experienced it himself.   Andrew shares a story, he was using this product, it was like a LinkedIn outreach tool. And he was having trouble using it because he was expecting the software to function a certain way, but it didn't. So, then he had to contact support and then support was explaining to him like, “Oh, no, that's not how our product works. You got to use it this way, or do this and that. And then then you won't run into this issue.” And he's thinking like, if he's having this issue, there must be a lot of users who are also having it because the way that he had envisioned it to work was actually really, really different.   So then, what's happening is these companies are training their customer experience reps to explain the product should function a certain way. And they have to do that over and over again, and it's not solving the root of the problem.   So, what companies should actually do is, when they encounter these issues, and these issues, they're likely frequent, they should actually look at it from a design point of view and see how they can solve that because once they do, it leads to a lot of benefits downstream, like when you eliminate the root of the problem, you eliminate the cost of training and the cost of support and documentation for that problem, because they no longer exist.   So, he thinks companies, when they face a situation where they're seeing the same support issues over and over again, they should look into solving that and getting to the root of that problem and solving that directly. And that will actually ease up the support volume, and also reduce the cost of support.   Tips that Will Help Organizations Build a Better Customer Experience   Andrew shared that he thinks number one, is you got to be really customer centric and that means doing your best to make sure that you give the customers the best experience in whatever avenue. So, if they're having troubles, become human and try to help them solve that problem directly, instead of being so strict or so robotic, and your policies.   And he'll give you one example. He was using a software a while ago, and he had forgotten to turn off my billing, and they just billed him without even telling me and they didn't even send out emails or anything. So, he sort of felt like a complaint because he was not happy with the way they were doing things.   And they actually responded and there's two ways that they could have gone, one is they just say, “Well, sorry, according to our policy, we don't actually offer any refunds.” But the support rep was really, really human and sort of talked to him in a way that was human and really nice and she actually helped him solve that problem. And he actually appreciated that, that gave him so much more like hope and happiness, because he really appreciated the fact that they were customer centric. And being that, it makes him want to become more of their customer. So, he thinks that's definitely the most important tip.   Because if you focus on just giving value to your customers, he thinks your customers will really appreciate that. And he thinks the second thing is, again, sort of similar. But again, it's focusing on the user experience side of things because if you really focus on building a great customer experience, you'll have like an amazing product and the benchmark of a really amazing product is that it doesn't require so much support for the user to navigate the product and learn how to use it.   App, Website or Tool that Andrew Absolutely Can't Live Without in His Business   When asked about an online resource that he cannot live without in his business, Andrew stated that that's a sort of interesting one. He thinks from like a business owner's perspective, he thinks tools that helped him eliminate time, like, count Calendly, for example, definitely helps just clean things up. He definitely thinks he can't live without that, because organizing all his meetings and becoming aware of them. Getting like a good email is also good because, again, it helps him organize his time and everything. He guesses that's coming from more of like a business owner perspective. Getting all your tools done, the main idea is to cut out all the little things, all the little distractions, and any tools that will help you do that, it's something that you want to look into.   Books that Have Had the Biggest Impact on Andrew   When asked about books that have had an impact, Andrew shared stated that this is going to sound interesting, because this book isn't really like a design book, it's actually a martial arts book from Bruce Lee called the Toa of Jeet Kune Do. But what he really appreciated from this book was just the philosophies in there were just so eye opening, it talks a lot about like, simplicity and everything. So, it talks about like a lot of principles of simplicity, economy and efficiency when it comes to martial arts and it's totally different, he gets it. But he's adapted a lot of that principles in his design. So, that means, like a lot of his design principles actually come from that, simplifying things when it comes to designing interfaces, so on and so forth. And it's really just mind opening.   What Andrew is Really Excited About Now!   Andrew shared that right now he's helping tech founders build amazing products. And he thinks just the whole idea of, he's the kind of person where he really likes to improve things. So, when he's working on these projects, he thinks about how much they can impact users in the world. And so, he's also making it efficient for himself to help other tech founders do that. And that to him is really exciting to help a lot of tech founders build amazing products, and really seeing a lot of their ideas and then talking about ideas, working through them and then coming up with solutions that really help other people.   Where Can We Find Andrew Online   Website – www.andrewou.com   Andrew also shared that he has a gift for all the listeners here, it's an 8 page like super easy to read PDF that you can consume in 8 minutes or less. And it's about the 5 ways UX can help SaaS companies increase revenue and profitability. And that's on www.andrewou.com/guide   Quote or Saying that During Times of Adversity Andrew Uses   When asked about a quote or saying that he tends to revert to, Andrew shared that through his challenging times, there's one quote that keeps coming back to him and it's by Winston Churchill, and he thinks it goes something like this, it's like, “Out of immense complexities, immense simplicities emerge.” And for some reason, that just sticks with him, like if you're going through a really complicated process, or a part in your life, there's always going to be some light at the end of the tunnel and the answer to that is going to be fairly simple.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links Tao of Jeet Kune Do by Bruce Lee   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Nico Botha has witnessed a lot of companies waste time and money to design and build their MVP. So, he created a SaaS boilerplate to help startups save time and money as the most important parts of the application are already done for a fraction of the cost. In this conversation Nico and I discuss: All the integrations that Shipsaas starter kit includesthe mistakes he made when launching his product (including the pricing he listed on ProductHunt)The fun projects (including AI generated memes) that help raise awareness for his flagship business-----Links:Do you love Innovators Can Laugh and want to see Eric's smiling face? Subscribe to my YouTube channel.Want more insights like this? Check out the Innovators Can Laugh newsletter -----Past guests on Innovators Can Laugh include Ovi Negrean, Arnaud Belinga, Csaba Zajdó, Dagobert Renouf, Andrei Zinkevich, Viktorija Cijunskyte, Lukas Kaminskis, Pija Indriunaite, Monika Paule, PhD, Vytautas Zabulis, Leon van der Laan, Ieva Vaitkevičiūtė. -----Additional episodes you might enjoy:#45 Dagobert Renouf - Brand design for your Startup in 5 minutes#42 Csaba Zajdó - Top Startup in Europe for E-commerce: OptiMonk#30 Andrius Rimkunas - The smart, wireless, GPS-powered alarm system#28 Monika Paule, PhD - Trailblazing discoveries in Gene Editing Solutions#23 Ieva Vaitkevičiūtė - Mindletic: a mental gym for your emotional balance#18 - Irina Constantin - Vaunt - the Complete Solution for Real-estate Business Management#4 - Julija Jegorova - Creating exposure for global startupsFor the Innovators Can Laugh newsletter in your inbox every week, subscribe at https://innovatorscanlaugh.substack.comPrevious guests include: Arvid Kahl of FeedbackPanda, Andrei Zinkevich of FullFunnel, Scott Van den Berg of Influencer Capital, Buster Franken of Fruitpunch AI, Valentin Radu of Omniconvert, Evelina Necula of Kinderpedia, Ionut Vlad of Tokinomo, Diana Florescu of MediaforGrowth, Irina Obushtarova of Recursive, Monika Paule of Caszyme, Yannick Veys of Hypefury, Laura Erdem of Dreamdata, and Pija Indriunaite of CityBee. Check out our five most downloaded episodes: From Uber and BCG to building a telehealth for pets startup with Michael Fisher From Starcraft Player to Maximizing Customer Lifetime Value with Valentin Radu Revolutionizing Parent-Teacher Communication with Kinderpedia ...

Georgios has tried dozens of experiments at Toggl. On today's episode we get to hear his most interesting results.Toggl is a time-tracking tool loved by more than 1 million users globally. That also means they have a lot of data to learn from and experiments to run. And Georgios is one of the most thoughtful and curious experimenters I've met, especially when it comes to pricing and packaging his products!Here are just a few experiments we discussed:Should you push your free users to do a trial of the premium product, before they are allowed to stay on the free plan?Should you bundle seats (e.g., bundles of 5) or charge for each incremental user?What's this one pricing change that resulted in much more expansion with enterprise users?Listen to the full episode to hear much much more!Connect with Georgios on Linkedin for more information.Visit our Product Led Sales blog for more insights, and follow HeadsUp on Linkedin.If you have questions for me about PLG, growth, or marketing, here's my Linkedin and Twitter. 

Found A New Thing Fridays might be my favorite regular segment. It's way better than "I don't have much to talk about Wednesdays." This week I share a camera, some lighting, and a few cool SAAS products. First is the Elgato Facecam, then these cool LED lighting strips that are less than $20, then TidyCal, Formaloo, and Patchstack! Help me win a $5000 grant for this podcast --> [link] Send me a tip --> [link] Ask me a question --> [link] Get more listeners with Indie Drop-in --> [link] Download the Pysma app on [iOS] or [Android]