Podcasts about saas products

In this episode of the Heroes of IT podcast, Ashley interviews Jack Milburn, a senior IT engineer with a focus on cloud security. They discuss Jack's experience with Automox and how he uses it for patching and vulnerability scanning. They also talk about Automox University (AXU) and the value of online learning in bridging the skills gap in IT. Jack shares his journey of earning certificates and the different levels of complexity in AXU courses. They also touch on the importance of company culture in promoting continuous learning.

Join host Upendra Varma in a deep dive with Ayush Singhvi, CEO of Byldd, as they unravel the secret behind building SaaS products for non-technical founders on a budget.Here are the talking points,Build operates as a startup studio and dev shop, assisting non-technical founders and domain experts in launching tech businesses.Ayush shares insights into Build's approach, focusing on refining founders' ideas, narrowing down visions into actionable phases, and rapidly launching MVPs to gather customer feedback.Build boasts approximately 20 active projects, with about six or seven long-term partnerships lasting over a year.Their unique approach leverages automated software development processes and proprietary IP to deliver MVPs under $10K in just one to two months.The typical deal size ranges around $15K, aiming to cater to bootstrap founders while maintaining a customer-centric product development model.Despite variations in project complexity, Build aims to deploy about two and a half engineers per project, along with a full product team for comprehensive support.Build's growth journey began in February 2020, starting with just one team member and now scaling up to a team of 55, with over 50 projects completed to date.

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #10, Anna Nadeina talks with Saravana Kumar, founder and CEO at Kovai.co, a product suite of Microsoft integration tools & SaaS products that fuels 1500+ businesses across the globe.Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796

SaaStr 730: How to Price and Package AI SaaS Products with Sandhya Hegde, General Partner at Unusual Ventures With everything in AI moving so rapidly, what's the best way to price Artificial Intelligence products or SaaS tools with custom AI features and integrations? Should it be subscriptions, usage, solutions, or something entirely different? While companies are scrambling to roll out these new tools, they also want reliability and predictability in the value they're getting from your products, which can make pricing extremely difficult.  So we asked the expert, Sandhya Hegde, General Partner at Unusual Ventures to share her best practices and trends for pricing and packaging AI products.  Sandhya has been in the startup ecosystem for about 15 years, with the last two years heavily focused on investing in AI-native startups, primarily on the application and Enterprise software side. Over the past year, people have started to recognize how challenging pricing and packaging are for AI products, as well as the competitive pressure. Why is pricing so tricky?  -------------------------------------------------------------------------------------------- SaaStr hosts the largest SaaS community events on the planet. Join us in 2024 at: SaaStr Annual: Sept. 10-12 in the SF Bay Area. Join 12,500 SaaS professionals, CEOs, revenue leaders and investors for the world's LARGEST SaaS community event of the year. Podcast listeners can grab a discount on tickets here: https://www.saastrannual2024.com/buy-tickets?promo=fave20 SaaStr Europa: June 5-6 in London. We'll be hosting the 5th SaaStr Europa in London for two days of content and networking. Join 3,000 SaaS and Cloud leaders. Podcast listeners can grab a discount on Europa tickets here: https://www.saastreuropa2024.com/buy-tickets?promo=fave200 -------------- This episode is sponsored by: Northwest Registered Agent Get more when Northwest Registered Agent starts your business. They'll form your company fast and stand up your entire business identity in minutes. That means business free domain, business email, website, hosting, address, mail scanning, business phone app, all within minutes. Visit https://www.northwestregisteredagent.com/saastr to get a 60 percent discount on your next LLC.

Links here! ⤵️ This episode covers:How to setup affiliate marketing for your company/yourselfWhen you should bet on affiliates within B2BThe perks & learnings of having your own podcastAmbassadors within B2BThe future and upcoming trends of referrals & recommendationsWelcome to Hot SaaS - the interactive podcast covering the hottest within SaaS

Increasing pricing is the single best and most straightforward way to increase business profitability.Pricing is so important, that companies would be well advised to spend a lot of time and effort to set optimal pricing.Yet, according to research, SaaS companies only spend 6 hours on pricing. No monthly, not annually, ever.In this episode of FriTalks, we are joined by pricing strategist and founder of Soft Fight Emanuel Martonca.We discuss: Why pricing is so important for SaaS? How an average SaaS company approaches pricing and what are the problems? How does pricing impact profitability? Principles of pricing Where do companies start if they want to review their pricing?

Thibault Louis-Lucas (@tibo_maker), or Tibo for short, is the indie hacker and innovator behind successful ventures like TweetHunter and Taplio — which he sold for over $10M!In this episode, we unravel Thibault's thrilling journey from the joys of product creation to the intricacies of selling a business on the global stage. He shares his strategies for tripling revenue post-acquisition, the pivotal role of community engagement, and his candid insights on AI risks, nomadic lifestyles, and the ever-evolving tech landscape. Whether you're an aspiring entrepreneur or a seasoned developer, join us for an enlightening conversation that's as much a masterclass in the art of SaaS as it is a celebration of community and adaptability in the digital age.Tibo on Twitter: https://twitter.com/tibo_maker00:00:00 Building Products00:17:22 Building Stable Efficient Software Product00:24:59 AI Risks and Nomadic Lifestyle Discussion00:33:52 Video Content for Indie Hackers00:41:31 Building in Public, Power of FeedbackThis episode is sponsored by Acquire.comThe blog post: https://thebootstrappedfounder.com/thibault-louis-lucas-selling-a-10m-saas-and-building-another-one/The podcast episode: https://tbf.fm/episodes/288-thibault-louis-lucas-selling-a-10m-saas-and-building-another-one The video: https://youtu.be/csp6vI8lKt4You'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw (00:00) - Building Products (17:22) - Building Stable Efficient Software Product (24:59) - AI Risks and Nomadic Lifestyle Discussion (33:52) - Video Content for Indie Hackers (41:31) - Building in Public, Power of Feedback

Manage your business with Kovai.co product suite of Microsoft Integration tools & SaaS Products. Fueling 1500+ businesses across the globe with our 250+ people strength Kovai.co is a premier enterprise software company offering multiple products at scale both in the Enterprise arena and in the B2B SaaS space. The organization offers a wide range of business software products. From robust enterprise software for Microsoft BizTalk and Azure Serverless platforms to Knowledge Management SaaS, we have covered it all. Our product team consists of thinkers and innovators who are redefining the way robust Enterprise Software and SaaS products are built. Connect with Saravana

What's the best approach when selling SaaS?In this HighLevel Hot Takes episode, I sit down with agency owner-turned SaaSpreneur Andy Audate to talk about the differences he has seen being an agency owner and now solely focusing on SaaS.Andy also shares his biggest takeaway from this year's LevelUp Summit and the real value of putting out your product (even if it isn't perfect yet) to gain traction and just optimize it later as it grows.Tune in now!Key Takeaways:Introduction (00:00)From agency owner to SaaSpreneur (01:00)How Andy found HighLevel (01:24)Hosting webinars to sell SaaS (02:21)The future of automation with AI (03:08)On putting your product out there and optimizing later (03:43)What the future holds for Andy (04:14)Additional Resources:- Sign up for my FREE SaaS Masterclass here- Get a FREE Trial of HighLevel here- Join our Facebook Group here- Subscribe to HL Pro Tools on YouTube here- Check out HighLevel guides and tutorials here–HighLevel Hot Takes is a dedicated podcast for everything HighLevel. From understanding how HighLevel works as a tool to the business side of things, we have it all covered here, one hot take at a time, so that you can move your business forward.Follow us on your favorite podcasting platform so you never miss an episode!

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love brought to you by https://saas.group/ . I'm your host Anna Nadeina, Head of Growth for saas.group. In this episode #14 we are talking with Ryan Singer, the member of the initial 3-people team at 37signals, now author of Shape Up: Stop Running in Circles and Ship Work that Matters, and the founder of Felt Presence, helping product teams stop running in circles and regain the thrill of building. In this episode, we help you uncover the secrets of successful project management as we navigate through fixed project duration and the art of asking the right questions with Ryan. Understand how Shape Up impacts businesses of all types - whether you're bootstrapped or VC-backed, there's something for everyone here. We help you shift your paradigm from estimating timelines to setting project time limits and make you realize that the specifics of Shape Up implementation can vary according to your company type. Ryan shares his invaluable insights on creating a repeatable process that doesn't rely on one person's knowledge. We discuss the importance of a unique ratio of developers to designers and its influence on the product vision. Finally, we touch upon ensuring that technical factors are taken into account during project planning.Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group?sub_confirmation=1 Stay up to date: LinkedIn - https://www.linkedin.com/company/14790796 Twitter - https://twitter.com/SaaS_group Website - https://saas.group/

SummaryIn this episode, Sean discusses the significance of not imposing a poor workflow on your B2B SaaS product. He emphasizes the need to match user expectations, avoid overwhelming options, and focus on specific use cases. By evaluating analytics and addressing signs of user dissatisfaction, you can optimize sign-ups and conversions.Key Points Understand the workflow experience within your B2B SaaS product Don't create a generic workflow that confuses and overwhelms users Tailor your product to address specific use cases and provide value Analyze conversion rates and use tools like Hotjar to identify rage quits User behavior, such as U-turns and application abandonment, can indicate workflow issues Striking a balance between narrow focus and solving a significant problem is essential Eliminating customers with a narrow focus misconception is a common pitfall Quotes "Problem comes when you actually convert that user into signing up for your product and the experience that they have." "You want to go as narrowly focused as you can while still solving a rather large problem." Free Email Course How to Build a Profitable AI-Powered B2B SaaS Business for Less Than $750 - https://nxtstep.io/b2bsaasConnect with Sean Subscribe to my YouTube Channel - https://www.youtube.com/@nxtstepsean Connect with me on LinkedIn - https://www.linkedin.com/in/sean-boyce/ Notes generated by Podcast Show Notes  (podcastshownotes.ai)

Today we chat with Pouyan Salehi and Cyrus Karbassiyoon as they talk through their learnings founding multiple SaaS Products together. This episode is brought to you by Netsuite.com/scale --- Support this podcast: https://podcasters.spotify.com/pod/show/uncharted1/support

SummaryIn this episode, Sean shares a trick to maximize free trial to paid conversions for B2B SaaS products. Instead of restricting access to valuable functionality, Sean advises giving everything away during the free trial. By leading with the best features, you can hook users and increase conversions.Key Points Restricting access to valuable functionality reduces conversions. Providing access to everything during the free trial can hook users onto your product. Users may get frustrated if they can't experiment with the features they find most valuable. Boost conversions by leading with your best functionality during the free trial. Rolling users into the highest tier after the trial can lead to more paying accounts. Don't lock users out of experiencing the best your product has to offer. Leading with valuable functionality first can increase your conversion rates. Quotes "If you are restricting access to your most valuable functionality...that is more than likely gonna reduce the amount of conversions." "Give everything away...use it to get them hooked onto it." "If your product is not leading with your best functionality...I would encourage you to make that change." "It boosted paid conversions by a considerable margin." "Don't lock them out of experiencing it all together because they might just bail on you." Free Email Course How to Build a Profitable AI-Powered B2B SaaS Business for Less Than $750 - https://nxtstep.io/b2bsaasConnect with Sean Subscribe to my YouTube Channel - https://www.youtube.com/@nxtstepsean Connect with me on LinkedIn - https://www.linkedin.com/in/sean-boyce/ Notes generated by Podcast Show Notes  (podcastshownotes.ai)

SummaryIn this episode, Sean shares valuable insights on how to evaluate competition when building B2B SaaS products. While it's common for founders to obsess over competition, Sean explains that it's unnecessary and shares the advantages of low touch products that come with free trials. He encourages listeners to experience existing products to gain inspiration, identify areas for improvement, and understand market trends. Sean also emphasizes the importance of simplicity and usability in product design.Key Points Don't obsess over competition, as customers often know less about it than you do. Low touch B2B SaaS products offer the advantage of free trials and easy access. Evaluate existing products to gain inspiration, improve workflow, and explore new ideas. Monitor competition before, during, and after product development and launch. Analyze pricing models to understand market trends and make informed decisions. Learn from the results and performance of existing products as benchmarks for your own. Prioritize simplicity and stick to a primary workflow to avoid confusion and usability issues. Quotes"The advantage of a low touch product is the easy access and opportunity to experience it for yourself." Free Email Course How to Build a Profitable AI-Powered B2B SaaS Business for Less Than $750 - https://nxtstep.io/b2bsaasConnect with Sean Subscribe to my YouTube Channel - https://www.youtube.com/@nxtstepsean Connect with me on LinkedIn - https://www.linkedin.com/in/sean-boyce/ Notes generated by Podcast Show Notes  (podcastshownotes.ai)

Welcome back to another episode of The Full Desk Experience! We have an exciting topic to dive into: Tech Stack Consolidation. In this episode, we'll explore the reasons why consolidating your tech stack is crucial for businesses to thrive in today's fast-paced world. From eliminating data silos and enhancing efficiency to saving time and cutting costs, we'll uncover the many benefits of consolidating your tools and resources into one comprehensive app. So join us as we discuss how this consolidation can transform your company's productivity, communication, and data security. Let's jump right in and explore the power of tech stack consolidation in this episode of FDE Express! 

Welcome Back Neon Tribe! This week's episode is the definition of captivating as we welcome Pallav Nadhani and Paras Chopra, founders of FusionCharts & Wingify respectively, to the Neon Show!In today's episode, we learn about the journey of their 13-year old friendship and how young both of them were when they attained financial independence.Is it better to be your own boss or work for large corporations? What's the major difference?What does happiness & death mean to them? What topics in life give them anxiety?How important is legacy for an entrepreneur?Did they startup companies for money or to change the world?All these engrossing topics and more in this RAW & SAVAGE conversation with two of India's brightest millionaires. The most distinct conversation we've ever had on the Neon Show… Tune in NOW!*Sponsor Shoutout*Looking to build a differentiated tech startup with a 10X better solution? Prime is the high conviction, high support investor you need. With its fourth fund of $120M, Prime actively works with star teams to accelerate building great companies.To know more, visit Primevp.in !

Product pricing is one of the challenges we have in Product Management, but we either shy away from it, or alternatively, only use our gut feeling to set up a price, or even worth, price our products compared to our competition.That's why we invited SaaS pricing expert, Dan Balcauski, Founder and Chief Pricing Officer at Product Tranquility. Dan helps high-volume B2B SaaS CEOs define pricing and packaging for new products. In this episode, Matt and Moshe learned from Dan about the right price for beer, but more importantly, what it takes to come up with software product pricing, as well as some of the tools used in the process.In this episode you will learn:The differences in pricing between different types of productsDifferent type of pricing modelsIs pricing a one time process or ongoing?Who owns pricing in the team?How do we come up with the “right” price?What type of research can one do to determine pricing?Framing your product and changing people perception to how much they are willing to pay for itTools used for the pricing decision supportDifferent way to package our products and how it drives pricingAnd much more!You can connect with Dan at:LinkedIn: https://www.linkedin.com/in/balcauski/Product Tranquility: https://www.producttranquility.com/You can find the podcast's page, and connect with Matt and Moshe on Linkedin:Product for Product Podcast - linkedin.com/company/product-for-product-podcastMatt Green - linkedin.com/in/mattgreenanalytics/Moshe Mikanovsky - linkedin.com/in/mikanovsky/Note: any views mentioned in the podcast are the sole views of our hosts and guests, and do not represent the products mentioned in any way.Please leave us a review and feedback ⭐️⭐️⭐️⭐️⭐️

On this episode of the Scouting For Growth podcast, Sabine VdL talks Sean Boyce, an expert product builder who helps companies, large and small, realise their vision when developing and owning world class SaaS products without needing to make all the mistakes that are typically made by most product companies. Sean has successfully scaled his own product companies including StaffGeek and Podcastchef. Today though NxtStep Sean helps B2B SaaS businesses to build the products that matter most for their target audiences. On this episode the pair discuss: FinTech trends, automation, and Chat GPT, market challenges and what is happening within current capital access needs, why it's essential to democratise access to drive financial inclusion, and Sean will share some thoughts on how to build good SaaS-based B2B product offerings.   KEY TAKEAWAYS          I've always been involved with and fascinated by technology, both hardware and software, but I got very excited about the possibilities of software earlier on in my career, particularly automation. It has the possibility to out the people in the process in a better position to be able to leverage the technology and software to make incredible leaps forwards in progress. I worked in corporate and startups, building companies of my own in tech and finance. I like to spend time diving deep into industries, spending time with subject matter experts and better understanding from them the progress they're trying to make and what's holding them back from making that progress. Usually there's a bottleneck in the process somewhere, and I look to try to figure out what is the fastest, most cost-effective way that I can leverage technology or put a strategy in place which enables them to make considerable progress in a shorter period of time, much more cost-effectively than however they're trying to solve that problem today. Chat GPT is pretty remarkable and has made its way round the world relatively quickly since they released some of their latest updates. That's really interesting in terms of what that product is capable of. I think we're going to see a new ‘gold rush' leveraging tools like that based on what people have been able to see it's capable of in order to use as a tool, or a component to build other tools and resources for people to get a lot of value out of. One of the most revolutionary elements of Chat GPT is that it's a leap forwards in progress in how we access information – or it's going to be, as it get continually polished – as opposed to most people's current strategy, which is to leverage a search engine like Google where I'm presented to a list of results after I ask my question, some of which may or may not get what I'm looking for based on how I asked the question and whether or not that information is out there and available yet. You have to update and evolve your strategy for innovating and investing in your company based on the implications of global changes are for your organisation. As money is no longer as accessible or cheap as it once was, fundraising and gaining access to the capital you might need to do what it is that you want will probably be a bit more difficult which raises the bar for who is going to receive capital and when, making competition more fierce. Try to make as much progress on your own with the resources you have, if you can. It will usually end up being advantageous in the future.   BEST MOMENTS ‘I've always looked to automate the time-consuming but error-prone elements of any processes that we might need to do so that people can leverage the technology in a better and more empowering way, so they can make considerable progress with a lot less resources much, much faster.'‘I've seen Chat GPT being used in everything from automating significant, time-consuming elements of content creation and copywriting all the way through to using it to write code for you to build applications and building blocks as opposed to writing anything in a customer fashion.'‘Whenever possible, making processes that are really important simpler ultimately makes them more effective.'‘.' ABOUT THE GUEST Sean Boyce helps SaaS businesses realize your vision of owning a world-class software product WITHOUT needing to make all the mistakes that typically sink most product companies. Sean has already made those mistakes as he has successfully been able to scale his own product companies (staffgeek.com and podcastchef.com). Sean loves to received questions on how he can help founders and their products. Just email him at sean@nxtstep.ioor booking time to discuss whether it would make sense to work together using the link below. https://nxtstep.io/ ABOUT CONNECTIV Connectiv is a live events studio that for the past decade has dedicated itself to creating industry-leading gatherings. Our passion and our expertise are owning and operating at scale, vertical-specific conferences. The events we have created attract more than 15,000 people each year. In 2021 we will be bringing to market two new vertical shows including Manifest - the future of logistics. Where industry transformation is front and center, while the change in industries is inevitable what will never change is our mission to help facilitate face-to-face interactions. We believe the in-person experience is the best way to push conversations forward as well as discover disruptive trends that are changing content consumption and consumer behaviour. Website: https://connectiv.com/ ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, and commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers and accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdL LinkedIn: Sabine VanderLinden Instagram: sabinevdLofficial Facebook: SabineVdLOfficial TikTok: sabinevdlofficial Email: podcast@sabinevdl.com Website: www.sabinevdl.com  This show was brought to you by Progressive Media

On today's episode, we're joined by Scott Hurff, Founder & Chief Product Officer at Churnkey, a platform built to supercharge every part of customer retention and optimize your company's growth.We talk about:- Scott's background and the story of Churnkey.- What a good SaaS product needs.- Ensuring company alignment when it comes to design.- Balancing flexibility, power and ease of use.- How pricing impacts customer retention.- How to raise SaaS prices without losing customers.Scott Hurff - https://www.linkedin.com/in/scotthurff/Churnkey - https://www.linkedin.com/company/churnkey/This episode is brought to you by QrveyThe tools you need to take action with your data, on a platform built for maximum scalability, security and cost efficiencies. If you're ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com.Qrvey, the modern no-code analytics solution for SaaS companies on AWS.

DevSquad comprises a team of over 80 elite developers focused on helping successful entrepreneurs take their SaaS ideas from concept to reality. We don't just work with our clients on project development, we engage in the full product development process. This means we build relationships with our clients to continuously improve their software and SaaS sales. Connect with Phil

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love brought to you by https://saas.group/ . I'm your host Anna Nadeina, Head of Growth for saas.group. In this episode #9, we are talking with Jana Schellobg, the founder of Beams ( https://usebeams.com/ ), a meta layer of SaaS products that help you navigate your workday with more focus and less stress. Jana talks about their vision to create a more mindful integration into the workplace, the importance of communication with users, the Product Hunt launch, and aligning company culture with personal beliefs.Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-groupStay up to date: LinkedIn - https://www.linkedin.com/company/1479... Twitter - https://twitter.com/SaaS_group Website - https://saas.group/

In this episode of the Scaling Japan Podcast, we are joined by Evan Burkosky. As an expert on marketing and sales in Japan, he is an angel investor, startup advisor, and the head of Enterprise Digital Marketing at TechnoPro, a publicly traded company on the Tokyo stock exchange. Evan will be discussing how to conduct marketing and sales for B2B SAAS products in Japan. Links from Guest Appearance LinkedIn Startup/DX Advisor Links to Additional Resources Predictable Revenue From Impossible to Inevitable Show Notes (1:33) Evan Burkosky's self introduction (3:19) Getting leads for a B2B SAAS product (7:08) What are the different channels in Japan (10:40) How can people in the seed stage get paid POC (16:52) Inbound sales explained (22:36) What is the customer journey (26:54) Distinction between inbound and outbound sales (31:19) Lead qualifications (34:51) Culture around forms in Japan (42:56) How to promote webinars in Japan (47:31) Useful softwares and tools in Japan Reachext Reachext is a fast growing recruitment firm in Japan. They work with both employers and candidates, allowing companies to hire skilled professional and candidates to achieve their dream careers. EJable Looking for bilingual jobs in Japan or Japanese speaking positions worldwide? EJable is a job board full of in-depth information and useful resources to help you find great opportunities. --- Send in a voice message: https://anchor.fm/scalingjapanpodcast/message

Stephen Wunker Managing Director New Markets Advisors chats with Shripati Acharya, Managing Partner Prime Venture Partners.Stephen is a frequent writer and speaker on how firms can create new growth platforms. His award-winning books include Capturing New Markets, Jobs to be Done , and Costovation.Listen to the podcast to learn about02:00 - Jobs to be done for SaaS Companies11:30 - How to Find Underlying Motivations of Your Customers22:00 - How NOT to use Jobs to be done Framework34:45 - How Often Should a SaaS Company Talk to Its Customers?40:00 - The Best Innovation Book Click here to read the full transcriptNext, listen to a serial SaaS founder, Srikrishnan Ganesan talk about How He Used Jobs to be Done Framework, When an MVP is Not Enough, Building a Community as a SaaS Business, Working with Industry Analysts and a lot more. Enjoyed the podcast? Please consider leaving a review on Apple Podcasts and subscribe wherever you are listening to this.Follow Prime Venture Partners:Twitter: https://twitter.com/Primevp_inLinkedIn: https://www.linkedin.com/company/primevp/ This podcast is for you. Do let us know what you like about the podcast, what you don't like, the guests you'd like to have on the podcast and the topics you'd like us to cover in future episodes. Please share your feedback here: https://primevp.in/podcastfeedback

On this epsode we welcome Mary Kathryn Johnson, aka ChatBotMom back to the show to discuss how to use the power of AI to build No-Code SAAS Products. 

This episode features an interview with Art Harding, Chief Operating Officer at People.ai. People.ai delivers the industry's leading revenue operations and intelligence platform.Art is a versatile business leader with global experience leading sales, services, and operations teams through the challenges of scale and strategic change. He has an energetic, hands-on leadership style with a proven track record of establishing and altering organizational momentum for the purpose of building results-orientated high-performing sales, services, and operations teams. In this episode, we talk to Art about crafting your rev ops roadmap, the importance of leadership alignment, and Art breaks down his rev ops swim lanes for us.  Guest Bio:Art is a versatile business leader with global experience leading sales, services, and operations teams through the challenges of scale and strategic change. He has an energetic, hands-on leadership style with a proven track record of establishing and altering organizational momentum for the purpose of building results-orientated high-performing sales, services, and operations teams. Responsibilities and experience include P&L, responsibility for global teams, and international operations. Art is a regular speaker and evangelist at customer and corporate public speaking events. He has experience with organizational re-design and KPI-based performance improvements with a focus on sales and customer success services and leadership team experience with businesses from $50 million to $1 billion in annual revenues.—Guest Quote“I think the rev ops function is a derivative of those two large rocks, right? Like what product or service are we bringing to market? What is the go-to-market motion that best fits our buyers' buyer journey in the sales cycle, your operating function, really, ironically enough, the most common piece of advice I give rev ops leaders is they should think of themselves as product managers for go-to-market capabilities.” - Art Harding—Time Stamps:**(01:49) - Art's intro to rev ops**(09:00) - Tech spend **(15:16) - Building your rev ops team**(21:49) - RevObstacles **(32:07) - The Tool Shed**(44:51) - Quick Hits —Sponsor:Rise of RevOps is brought to you by Qualified. Qualified's Pipeline Cloud is the future of pipeline generation for revenue teams that use Salesforce. Learn more about the Pipeline Cloud on Qualified.com. —Links Connect with Art Harding on LinkedInConnect with Ian Faison on LinkedinCheck out the People.ai Website

0:00 Intro1:00 How did you discover Citcon?6:02 The Chinese market8:52 Payment issues in Europe13:03 Citcon: from idea to conception24:21 Challenges of the team32:32 What marketing channel works best for Citon?41:49 The greatest piece of advice to yourself

You don't need to be techy to start software companies.Dan Cumberland, serial entrepreneur and co-founder of Videosnap, join the show to explain how he's launched multiple tech companies despite having no software development skills, and how other founders can do the same. The key, as Dan explains, is leveraging partnerships (whether in the form of technicals co-founders, dev agencies, or even contractors). Dan also explains how to lead a more balanced life for any busy entrepreneur.This episode is perfect for startup founders, soon-to-be entrepreneurs, or even if you're just burnt out and need a reminder to step back and soak up the simpler things about life. Enjoy!#foundermentality #saas #entrepreneurship #tech ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬⭐

On today's episode, we're talking to Sunthar Premakumar. Sunthar is the SVP of Product at Rex, a technology, investment and real estate company. We dive into a wide range of fascinating topics, including:How Rex got started and the problems it solves today.The importance of getting your business in front of customers early.How SaaS sales differs from traditional sales.Is it best to develop a product first or build a product around the right person?Could the “superSaaS” model eventually take over and push out individual SaaS companies?Lessons Sunthar has learned and things he would do differently.This episode is brought to you by QrveyThe tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you're ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com.Qrvey, the modern no-code analytics solution for SaaS companies on AWS. #saas #analytics #AWS #BI

We continue our interview with Irina Poddubnaia of TrackMage to discuss the benefits of SAAS solutions, why they chose them, and how to distinguish your solution from the pack. This delves into many practical challenges for building traditional software. Then, we switch gears to focus on how a similar solution can differ in critical areas. Delivery Over Packaging The bottom line of benefits of SAAS solutions is that you can focus on delivering features over platform configuration headaches. Rather than spend time tightly integrating into an OS or device, a SAAS approach tackles that once, and then developers can move forward, adding features and resolving bugs. Yes, there are some admirable aspects of an installed application, but how often would you rather have features than that level of accessibility? Different Goals There are many ways to deliver software in the modern world. These range from plugins, to applets, to installed applications, SAAS, and more. These products may also be focused and simple to create or full-featured and highly complex. The challenge with selling your product comes down to highlighting where it fits in the mix. Customers are not always clear on how the options compare. While this is one of the benefits of SAAS products, i.e., you can quickly add those quick-to-build features and make them available. It also can be confusing. Customers may see a simple plugin providing one or two features you offer and try to equate the products. It is up to you to craft the story for your product and why the other options fall short. A Little Background Irina is a SAAS founder and a business consultant specializing in Operations and Processes Optimization. Irina has over eight years of experience in eCommerce with its different challenges and obstacles. These span from running a fulfillment center in China, where she was living for over two years, to launching her own SAAS "TrackMage." TrackMage allows eCommerce stores 5-10% extra sales by simplifying the customer experience. Likewise, it will enable them to track their products on the platform and do the upsell, then automatic follow-ups for reviews. Free ebook: https://trackmage.com/flywheel-extra-sales/ Irina's Linkedin: https://www.linkedin.com/in/irina-poddubnaia TrackMage Linkedin: https://www.linkedin.com/company/34952655/ Track Mage Site: https://trackmage.com/ The E-Book Free ebook "How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff." Here is the brutal truth about eCommerce: Most eCommerce sellers focus on getting traffic to their stores. Paid ads, affiliate promotions, events, direct outreach, SEO, etc. The thinking goes like this: traffic -> paying customers and more traffic -> more paying customers. So, all this becomes a race to get as much targeted traffic as possible. While doing that, they forget about existing customers. Do you know that it costs you five times more to acquire a new customer than it takes to keep an existing one? The probability of selling to an existing customer is 60-70%, while the chance of selling to a new prospect is 5-20%In this guide, she explains how you can drive back traffic to your store after purchase and make 5-10% extra sales by upselling your existing customers. All this while they are waiting for their orders. This technique doesn't require coding and is easy to apply.

We're thrilled to welcome the founder of one of the original Indian media SaaS companies, Animaker.

How To Sell WordPress or SaaS Products or Services B2B Markets Integrate Your Marketing Tech Stack, Without Code Sam Fonoimoana started his career in Finance (FP&A) and transitioned into Marketing Analytics, helping companies such as Adobe, DOMO, and Ancestry.com. He also taught Marketing Analytics at BYU Hawaii in beautiful Laie, HI. Today, he is the Founder and CEO of Datajoin – a B2B marketing analytics company that is the go-to solution for connecting first-party data across the MarTech stack through their proprietary “Micro Integrations.” Their customers include Cisco, ARM, Adobe, and Equifax. Sam, the first VC-backed tech Founder and CEO of Polynesian descent in Utah has closed a seed round led by Sepio Capital. Sam and his wife Sabrina never have a dull moment with their children. They have 3 beautiful daughters and 4 wonderful sons. All 4 of their sons have been diagnosed with autism. When Sam is not at his computer, he can be found with his family at the park, rec center, restaurant, or on a road trip! Sam received his MBA in Finance from Brigham Young University. #729: WP-Tonic This Week in WordPress & SaaS With Sam Fonoimoana of Data Join Main Question of The Interview #1 - Sam, can you give the audience some background info connected to you and how you get involved in tech? #2 - Can you give us the starter story behind Data Join? #3 - What have been a couple of the biggest challenges you have faced in the development of Data Join? #4 - What are some of the most effective ways you have found connected to marketing Data Join? #5 - If you go back to a time machine at the beginning of Data Join, what advice would you give yourself? #6 - Are there any books, websites, or online recourses that have helped you in your own business development that you like to share with the tribe? https://www.datajoin.com/

Should you build a micro SaaS product? And will your micro SaaS idea actually be profitable? This pod is from a recent video on our YouTube Channel in which Rob walks you through everything you need to know about new and emerging micro SaaS business models so you can decide if it's right for you! Links from the pod: MicroConf Europe in Malta- November 15-17, 2022 68 B2B SaaS Marketplaces Article from RocketGems.com MicroConf Youtube Channel Rob Walling I Twitter

Should you build a micro SaaS product? And will your micro SaaS idea actually be profitable? This pod is from a recent video on our YouTube Channel in which Rob walks you through everything you need to know about new and emerging micro SaaS business models so you can decide if it's right for you! Links from the pod: MicroConf Europe in Malta- November 15-17, 2022 68 B2B SaaS Marketplaces Article from RocketGems.com MicroConf Youtube Channel Rob Walling I Twitter

This podcast interview focuses on product innovation that has the power to create a world free from security incidents. My guest is Shikhar Shrestha, CEO and Co-Founder of Ambient.ai. Shikhar is a tech entrepreneur on a mission. He builds and leads teams that invent new technologies that transform markets, all with the end goal of delivering magical outcomes for our customers. After several years of R&D in Computer Vision and Artificial Intelligence in academia at Stanford and industry at Apple and Google, he realized that the reactive approach to security doesn't work for today's world.  That sparked the idea to found Ambient.ai in February of 2017. Ambient.ai is a computer vision intelligence company. It's on a mission to transform security operations by preventing every security incident possible - without sacrificing privacy. They're building solutions for the world that we want to live in. And this inspired me, and hence I invited Shikhar to my podcast. We explore what's broken in the world of security prevention. Shikhar shares his vision to transform the industry and how the journey he's following to make the biggest possible impact. He explains what he's done differently to build traction momentum by creating a strong pull from the market. Lastly, he shares his big lessons learned from dealing with disbelief from customers, investors, and employees - and how to build a software business that cannot be ignored. Here's one of his quotes "In the first phase, the only thing that really matters is getting to product market fit. And I think, over time, the success or failure of the company really depends on the strength of the product market fit.  You want to be able to answer this question, which is: what do you uniquely offer that someone desperately wants. And unique and desperate are really important words there because if it's not unique, other people will copy you, and the company is not really going to be valuable. And if the customers or prospects are not desperate to solve the problem, it's going to be very hard as a startup to convince anybody to buy the product." During this interview, you will learn four things: How to design for creating pull from the market Why going against conventional wisdom is often the route to creating very defensible differentiation. Why early disbelief is a precondition for a good entrepreneurial opportunity Why companies should be built to be anti-fragile and how to go about that For more information about the guest from this week: Shikhar Shrestha Website Ambient.ai Subscribe to the Daily Value Inspiration Stressed by the thought of 'not enough' traction? Eager to know how to remove the roadblocks that slow down your entire SaaS business? Then Subscribe here It's a short daily reflection on how to shape a B2B SaaS business your customers would miss if it were gone. Learn more about your ad choices. Visit megaphone.fm/adchoices

Software as a service (or SaaS) is a way of delivering applications over the Internet—as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management. SaaS applications are sometimes called web-based software, on-demand software, or hosted software. Whatever the name, SaaS applications run on a SaaS provider's servers. The provider manages access to the application, including security, availability, and performance. Many of us use these applications daily! Today I speak to Nathan Gampel, the CEO of Simpel and Associates, who are known as business transformation specialists. For more than two decades, Nathan has advised leading organizations on their most complex change programs. From private equity led mergers and acquisitions to modernizing how global organizations work, Nathan helps companies win at change. Nathan is also the inventor of Kinetic Transformation; a patent-pending algorithm for understanding change at scale and creating actions that beat the 70% challenge. For anyone who wants to understand the world of SaaS, this is your episode. In this podcast, Nathan will share: SaaS platforms involve software that is available via third-party over the Internet. Examples of popular SaaS providers include BigCommerce. Google Workspace, Salesforce. These are household names but not always! How did this happen? Can you define what Saas is and how it has evolved over time? What role does SaaS play in business transformation and how? Some examples would be great! What kinds of SaaS products do you see in the next few years and who can benefit? Take away: What is your final takeaway message for us on The Politics of SaaS Products?   CONTACT INFO: LinkedIn: (1) Nathan Gampel | LinkedIn    If you are a podcaster who wants to record quality sound with ease, sign up to Zencastr Professional account today for a 30% discount. To reclaim this amazing Zencastr offer designed for The Politics of Everything audience, just use the Link: zen.ai/thepoliticsofeverything and use Promo Code: thepoliticsofeverything.

Dan is the Founder & Chief Pricing Officer at Product Tranquility, a consulting firm that accelerates product growth and increases customer loyalty. They bring world-class product management and strategy practices to B2B SaaS and Marketplace companies in the small-to-mid market. Dan has managed multiple products throughout the product life-cycle from new concept incubation, product launch, product maintenance, platform transitions, and end of life over the last 15 years. In this episode we cover: 00:00 - https://byldd.com/ (Byldd - MVP Development Agency Based in New York) 01:12 - Intro 03:00 - What Is Product Value? 09:18 - Perceived Value Vs Cheap Price 13:00 - Strategy For Getting An Effective Price 16:31 - What Some SaaS Founders Get Wrong About Pricing 17:59 - How Often The Price Should Be Changed 20:34 - Adjusting The Price When Adding New Features 23:14 - Advantages Of Using Free Trials Or Freemium 32:02 - https://dofollow.io (Dofollow.io - Premium Link Building) 33:20 - Should Companies Show Pricing On Their Websites? 39:34 - When To Bring A Pricing Expert To Your Product Marketing Team 42:26 - Dan's Favorite Activity To Get Into a Flow State 43:27 - Dan's Piece of Advice for His 25 Years Old Self 43:45 - Dan's Biggest Challenges at Product Tranquility 44:38 - Instrumental Resources for Dan's Success 46:17 - What Does Success Means for Dan Today 47:24 - Get In Touch With Dan Get in Touch With Dan: https://www.linkedin.com/in/balcauski/ (Dan's LinkedIn) https://www.producttranquility.com/home-extended/blog/ (Product Tranquility Blog) Mentions: https://www.linkedin.com/in/patrickccampbell/ (Patrick Campbell) Books: https://www.amazon.com.br/Strategy-Tactics-Pricing-growing-profitably-dp-1138737518/dp/1138737518 (The Strategy And Tactics Of Pricing by Thomas T Nagle) https://www.amazon.com.br/Monetizing-Innovation-Companies-Design-Product/dp/1119240867 (Monetizing Innovation by Madhavan Ramanujam & Georg Tacke) Magic Mind, The World's First Productivity Drink - You can get 40% off on your subscription for the next 10 Days. Try it out, go to https://my.captivate.fm/magicmind.co/SaaS (magicmind.co/SaaS) and use our Discount Code SAAS20 Tag Us & Follow: https://www.facebook.com/SaaSDistrictPodcast/ (Facebook) https://www.linkedin.com/company/horizen-capital (LinkedIn) https://www.instagram.com/saasdistrict/ (Instagram) More About Akeel: https://twitter.com/AkeelJabber (Twitter) https://linkedin.com/in/akeel-jabbar (LinkedIn) https://horizencapital.com/saas-podcast/ (SaaS Podcasts) https://horizencapital.com/saas-consulting-services/ (SaaS Consultants) https://horizencapital.com/how-to-value-saas-business/ (Learn How to Value a SaaS Company)

Are you wrestling to generate leads and grow your Facility Management business? You're not alone. Many IFM companies struggle with identifying and targeting the right prospects, crafting effective marketing campaigns, and measuring the results of their efforts. In this episode of the Facility Management Marketing Podcast, host Javier Lozano, Jr. shares his top tips and strategies for attracting and converting leads in the IFM industry. From understanding your target audience to building a robust marketing funnel, learn how to effectively market your facility management services and drive business growth. Tune in to this essential episode and start generating more leads for your IFM company today.

We all come into contact with contracts as they set the foundation of our services. As an all-in-one contract automation, Juro enables in-house legal and business teams to create, approve, sign and manage contracts in one unified workspace. Heading up Content and Community is Tom Bangay who helps understand what their platform does and how they improve the overall process of contract management. A thriving community has been a key driver behind their growth and Tom gives our listeners tips and insights into what it takes to create a successful community.

Andrew Ou is an award-winning UX strategist, designer and author based in Vancouver, BC. He helps SaaS companies increase their revenue and profitability by reducing cost of support and while building a better customer experience. His past clients include HSBC, Rosetta Stone, and Asurion.   Questions   Can you share in your owns words, a little bit about your journey, how did you get to where you are today? Now, customer experience, SaaS products, support services, can you share with us maybe some trends that you see emerging or have emerged since 2022 as it relates to this part of service delivery or customer experience? From a UX strategy point of view if you're building a product, how does the client or the customer travel through the journey that you are taking them through in a digital way, while still holding all of the same principles and values that you would if it was a face to face interaction, or even over the phone? So, how can we translate that in a positive way? And if it's not done positively? Why would it impact our revenue and profitability? One of the other things that we do get asked a lot is, how can we reduce the cost of customer support? So, what's one way? Would the strategy, putting something in place that eradicates that complaint from coming forward again be one way to reduce customer support? And are there any other ways? Could you also share with our audience maybe I would say 1 to 3 tips that you believe will help organizations build a better customer experience? Could you also share with our audience what's the one online resource, tool, website or app that you absolutely can't live without in your business? Could you also share with us maybe one or two books that you have read, it could be a book that you read recently, or maybe one that you read a very long time ago, but it has had a big impact on you. Could you also share with us what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. Where can listeners find you online? Do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed or you got off track.   Highlights   Andrew's Journey   Me: So, we always like to give our guests the opportunity to share in their own words, a little bit about their journeys. So, how did you get to where you are today? I know we read like a brief bio, but it's always good to get in guests own words, a little bit about their own journey.   Andrew shared that he started off in UX design, he's been doing that for he thinks over around 8 to 10 years now. And like Yanique mentioned, he used to work for companies like HSBC, Asurion and fit brains Rosetta Stone. And now he's just sort of running his own consultancy where he helps SaaS founders build beautiful products that impact the world. And a lot of that has to do with creating an excellent customer journey and a good customer experience.   Customer Experience, SaaS Products, Support Service – Trends Emerging Since 2022 as it Relates to Service Delivery and Customer Experience   Me: Now, customer experience, SaaS products, support services, can you share with us maybe some trends that you see emerging or have emerged since 2022 as it relates to this part of service delivery or customer experience?   Andrew shared that he thinks there's a very interesting intersection between customer experience and user experience, mainly that, both of the words and with experience and so it's a very interesting intersection, because they sort of do affect each other. And a lot of the overarching trend is that we're always moving towards a better user experience and what he noticed is that when there's a customer experience issue, it typically always comes back to something related to sort of the design of the product and that's where users get stuck.   So, one of the things he noticed is that when there's a support issue, and you can actually fix it and make the product better from a user experience standpoint, and by getting to the root cause, it actually improves the product by a lot and there are a lot of benefits to it.   UX Strategy – How Does the Customer Travel Through the Journey and its Impact on Revenue and Profitability   Me: A lot of our listeners are also interested in the direct correlation between revenue profitability and customer experience. From a UX strategy point of view, how are you going to use an experience? Because whereas customer experience probably talks to the more tangible, user experience is probably more talking about the digital experience? Like, if you're building a product, how does the client or the customer travel through the journey that you are taking them through in a digital way, while still holding all of the same principles and values that you would if it was a face to face interaction, or even over the phone? So, how can we translate that in a positive way? And if it's not done positively? Why would it impact our revenue and profitability?   Andrew shared that the thing you have to realize is that, like, when a user is using your product, they sort of have an idea of how to use the product and that's sort of like a customer's intuition on how the product should work. So, when you're designing a product, you should always keep that in mind and also set the expectations so that the users know where they are in the journey.   Now, a big part of where customer experience comes into play is that, with a good product experience, for example, like Google, and most of the time he thinks like, if you never had like most of those users never probably have to contact Google because their product, they're just so easy to use.   Now, the opposite of that is you're contacting a product for support, because experience is bad, and that's what happens, right? That's because somewhere along the way, you were trying to do something, and you couldn't do what you needed to do so then you need to contact support to get it done. So that's primarily what happens and that means there's a cost to support associated with that, that means you got to spend the resource into fixing that issue.   So that's how like a bad customer experience makes a direct impact, or has a direct impact on the revenue and profitability. Because you shouldn't rely on customer support to help your users navigate the product. And if you're seeing a really high cost of support in that aspect, that means there's a really sort of like a gap in the user experience.   Me: So, dovetailing off of what you just said Andrew, what about those companies or products that don't have an avenue for you to get through to customer support. So, I've bought products already and as you mentioned, I've bucked up on a roadblock, and I need to get some assistance, and I go to their website, and the only avenue that they have for me to get through to someone is to send an email, they have no live chat with live agents, there is no telephone number there for me to actually call a number and get through. And sending an email, of course, is clearly not going to have my issue resolved in the next 5 or 10 minutes. What are your thoughts on companies that take that approach?   Andrew shared that well, that means they definitely have a gap in the product experience, because you're in a situation where you need to contact support, but it's not there. So that means you must feel kind of frustrated, or you wanted to get your problem solved, but it's not available, right? Is that how you're feeling at that moment?   And he would always like to say that it's really crucial that a company focuses on building a good customer experience, because that's how you get loyal users to come back to you and raving fans that love your product. So, if you sort of like have that cut off for customer support, and people are having trouble reaching the company where they actually needed, he doesn't think that's a really good strategy and users like you will get frustrated and that might negatively impact your relationship with that company.   Me: So, then your recommendation is they should have an avenue by which you can actually get through to someone, a live human being who can answer your question, correct?   Andrew stated that that's actually one of two strategies. So, yes, like talking to a human helps, but on the other hand, you can also look at when these problems occur, like why did they happen, and from a company strategy point of view, if you're having these issues come up pretty often, they should look into solving that so that it doesn't happen again and that will actually be a better strategy for improving the user experience.   Reducing the Cost of Customer Support and Eradicate Complaints From Coming Forward   Me: One of the other things that we do get asked a lot is, how can we reduce the cost of customer support? So, what's one way? Would the strategy, putting something in place that eradicates that complaint from coming forward again be one way to reduce customer support? And are there any other ways?   Andrew stated absolutely. And that's coming from like a UX strategy point of view. So, he'll sort of tell you like a lot of what companies do when they have these issues, because he's experienced it himself.   Andrew shares a story, he was using this product, it was like a LinkedIn outreach tool. And he was having trouble using it because he was expecting the software to function a certain way, but it didn't. So, then he had to contact support and then support was explaining to him like, “Oh, no, that's not how our product works. You got to use it this way, or do this and that. And then then you won't run into this issue.” And he's thinking like, if he's having this issue, there must be a lot of users who are also having it because the way that he had envisioned it to work was actually really, really different.   So then, what's happening is these companies are training their customer experience reps to explain the product should function a certain way. And they have to do that over and over again, and it's not solving the root of the problem.   So, what companies should actually do is, when they encounter these issues, and these issues, they're likely frequent, they should actually look at it from a design point of view and see how they can solve that because once they do, it leads to a lot of benefits downstream, like when you eliminate the root of the problem, you eliminate the cost of training and the cost of support and documentation for that problem, because they no longer exist.   So, he thinks companies, when they face a situation where they're seeing the same support issues over and over again, they should look into solving that and getting to the root of that problem and solving that directly. And that will actually ease up the support volume, and also reduce the cost of support.   Tips that Will Help Organizations Build a Better Customer Experience   Andrew shared that he thinks number one, is you got to be really customer centric and that means doing your best to make sure that you give the customers the best experience in whatever avenue. So, if they're having troubles, become human and try to help them solve that problem directly, instead of being so strict or so robotic, and your policies.   And he'll give you one example. He was using a software a while ago, and he had forgotten to turn off my billing, and they just billed him without even telling me and they didn't even send out emails or anything. So, he sort of felt like a complaint because he was not happy with the way they were doing things.   And they actually responded and there's two ways that they could have gone, one is they just say, “Well, sorry, according to our policy, we don't actually offer any refunds.” But the support rep was really, really human and sort of talked to him in a way that was human and really nice and she actually helped him solve that problem. And he actually appreciated that, that gave him so much more like hope and happiness, because he really appreciated the fact that they were customer centric. And being that, it makes him want to become more of their customer. So, he thinks that's definitely the most important tip.   Because if you focus on just giving value to your customers, he thinks your customers will really appreciate that. And he thinks the second thing is, again, sort of similar. But again, it's focusing on the user experience side of things because if you really focus on building a great customer experience, you'll have like an amazing product and the benchmark of a really amazing product is that it doesn't require so much support for the user to navigate the product and learn how to use it.   App, Website or Tool that Andrew Absolutely Can't Live Without in His Business   When asked about an online resource that he cannot live without in his business, Andrew stated that that's a sort of interesting one. He thinks from like a business owner's perspective, he thinks tools that helped him eliminate time, like, count Calendly, for example, definitely helps just clean things up. He definitely thinks he can't live without that, because organizing all his meetings and becoming aware of them. Getting like a good email is also good because, again, it helps him organize his time and everything. He guesses that's coming from more of like a business owner perspective. Getting all your tools done, the main idea is to cut out all the little things, all the little distractions, and any tools that will help you do that, it's something that you want to look into.   Books that Have Had the Biggest Impact on Andrew   When asked about books that have had an impact, Andrew shared stated that this is going to sound interesting, because this book isn't really like a design book, it's actually a martial arts book from Bruce Lee called the Toa of Jeet Kune Do. But what he really appreciated from this book was just the philosophies in there were just so eye opening, it talks a lot about like, simplicity and everything. So, it talks about like a lot of principles of simplicity, economy and efficiency when it comes to martial arts and it's totally different, he gets it. But he's adapted a lot of that principles in his design. So, that means, like a lot of his design principles actually come from that, simplifying things when it comes to designing interfaces, so on and so forth. And it's really just mind opening.   What Andrew is Really Excited About Now!   Andrew shared that right now he's helping tech founders build amazing products. And he thinks just the whole idea of, he's the kind of person where he really likes to improve things. So, when he's working on these projects, he thinks about how much they can impact users in the world. And so, he's also making it efficient for himself to help other tech founders do that. And that to him is really exciting to help a lot of tech founders build amazing products, and really seeing a lot of their ideas and then talking about ideas, working through them and then coming up with solutions that really help other people.   Where Can We Find Andrew Online   Website – www.andrewou.com   Andrew also shared that he has a gift for all the listeners here, it's an 8 page like super easy to read PDF that you can consume in 8 minutes or less. And it's about the 5 ways UX can help SaaS companies increase revenue and profitability. And that's on www.andrewou.com/guide   Quote or Saying that During Times of Adversity Andrew Uses   When asked about a quote or saying that he tends to revert to, Andrew shared that through his challenging times, there's one quote that keeps coming back to him and it's by Winston Churchill, and he thinks it goes something like this, it's like, “Out of immense complexities, immense simplicities emerge.” And for some reason, that just sticks with him, like if you're going through a really complicated process, or a part in your life, there's always going to be some light at the end of the tunnel and the answer to that is going to be fairly simple.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links Tao of Jeet Kune Do by Bruce Lee   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Nico Botha has witnessed a lot of companies waste time and money to design and build their MVP. So, he created a SaaS boilerplate to help startups save time and money as the most important parts of the application are already done for a fraction of the cost. In this conversation Nico and I discuss: All the integrations that Shipsaas starter kit includesthe mistakes he made when launching his product (including the pricing he listed on ProductHunt)The fun projects (including AI generated memes) that help raise awareness for his flagship business-----Links:Do you love Innovators Can Laugh and want to see Eric's smiling face? Subscribe to my YouTube channel.Want more insights like this? Check out the Innovators Can Laugh newsletter -----Past guests on Innovators Can Laugh include Ovi Negrean, Arnaud Belinga, Csaba Zajdó, Dagobert Renouf, Andrei Zinkevich, Viktorija Cijunskyte, Lukas Kaminskis, Pija Indriunaite, Monika Paule, PhD, Vytautas Zabulis, Leon van der Laan, Ieva Vaitkevičiūtė. -----Additional episodes you might enjoy:#45 Dagobert Renouf - Brand design for your Startup in 5 minutes#42 Csaba Zajdó - Top Startup in Europe for E-commerce: OptiMonk#30 Andrius Rimkunas - The smart, wireless, GPS-powered alarm system#28 Monika Paule, PhD - Trailblazing discoveries in Gene Editing Solutions#23 Ieva Vaitkevičiūtė - Mindletic: a mental gym for your emotional balance#18 - Irina Constantin - Vaunt - the Complete Solution for Real-estate Business Management#4 - Julija Jegorova - Creating exposure for global startupsFor the Innovators Can Laugh newsletter in your inbox every week, subscribe at https://innovatorscanlaugh.substack.comPrevious guests include: Arvid Kahl of FeedbackPanda, Andrei Zinkevich of FullFunnel, Scott Van den Berg of Influencer Capital, Buster Franken of Fruitpunch AI, Valentin Radu of Omniconvert, Evelina Necula of Kinderpedia, Ionut Vlad of Tokinomo, Diana Florescu of MediaforGrowth, Irina Obushtarova of Recursive, Monika Paule of Caszyme, Yannick Veys of Hypefury, Laura Erdem of Dreamdata, and Pija Indriunaite of CityBee. Check out our five most downloaded episodes: From Uber and BCG to building a telehealth for pets startup with Michael Fisher From Starcraft Player to Maximizing Customer Lifetime Value with Valentin Radu Revolutionizing Parent-Teacher Communication with Kinderpedia ...

Jim Raptis, an indie hacker from Greece who is working full-time on his portfolio of projects, including BrandBird and Magic Pattern, which are both doing $1,500 MRR. If you've seen those cool screenshots on Twitter with the nice drop shadow and gradient background, those are made with Brand Bird. What we covered in this episode Quitting running a funded startup for indie hacking Earning that first dollar Learning design as an engineer Launching a product with less than 300 followers Choosing to do a portfolio of small bets Splitting time between multiple projects How Jim went grew from 300 to 9k Twitter followers What do to do when things aren't going so well Recommendations Book: Traction by Gabriel Weinberg and Justin Mares Podcast: Flow State Indie Hacker: Peter Levels Follow Jim Twitter Personal Site Follow Me

Georgios has tried dozens of experiments at Toggl. On today's episode we get to hear his most interesting results.Toggl is a time-tracking tool loved by more than 1 million users globally. That also means they have a lot of data to learn from and experiments to run. And Georgios is one of the most thoughtful and curious experimenters I've met, especially when it comes to pricing and packaging his products!Here are just a few experiments we discussed:Should you push your free users to do a trial of the premium product, before they are allowed to stay on the free plan?Should you bundle seats (e.g., bundles of 5) or charge for each incremental user?What's this one pricing change that resulted in much more expansion with enterprise users?Listen to the full episode to hear much much more!Connect with Georgios on Linkedin for more information.Visit our Product Led Sales blog for more insights, and follow HeadsUp on Linkedin.If you have questions for me about PLG, growth, or marketing, here's my Linkedin and Twitter. 

Found A New Thing Fridays might be my favorite regular segment. It's way better than "I don't have much to talk about Wednesdays." This week I share a camera, some lighting, and a few cool SAAS products. First is the Elgato Facecam, then these cool LED lighting strips that are less than $20, then TidyCal, Formaloo, and Patchstack! Help me win a $5000 grant for this podcast --> [link] Send me a tip --> [link] Ask me a question --> [link] Get more listeners with Indie Drop-in --> [link] Download the Pysma app on [iOS] or [Android]

In todays episode we look at one method of analyzing value. Value is used by customers as they make a judgement on purchasing a product, be it a pack of gum or a monthly subscription to a micro SaaS.

Founder of design agency useractive.io, Peter Loving, defines the role of a product designer in SaaS.

API Economy is booming and provides many services that make SaaS development easier. Adding great public APIs to your product is also easier than ever. In this episode, Gwen Shapira, usually the host of the channel, shared everything she learned about APIs, API Economy, and building great public APIs in the last week. Interested in more SaaS content? Join our Slack: https://saas-community.github.io/ Willing to help my product discovery efforts? https://forms.gle/k3Rai3af1BN6D8c2A Great links I found in my API research: Very detailed writeup from a business perspective: https://www.notboring.co/p/apis-all-the-way-down A great podcast episode about SaaS in general with good insights about API economy: https://open.spotify.com/episode/0kEiIDcv1i2OzIEi2xuRI7?si=nnPEE4fURTidQy0NNnrwdw&nd=1 The contrarian take: https://www.swyx.io/api-economy/ Jamstack - using the API economy to get away with no backend: https://jamstack.org/ World of APIs: https://www.postman.com/explore Swagger example of generating docs and examples from a spec: https://app.swaggerhub.com/apis/AnaMCD-lab/my-petstore/1.0.0#/pet/addPet

Peter Loving is a software designer, coach and consultant who works with SaaS companies to build better products, making UI & UX improvements that drive growth & wow users. He's the founder of UserActive, an agency that designs meaningful tech products. They are inspired by a mission to help tech founders build products that enrich the lives of users, doing this by applying critical thinking, creative talent and product strategy to solve real business challenges. During this episode we cover: 00:00 - https://balsamiq.com (Balsamiq) Rapid, Effective and Fun Wireframing Software 00:46 - Intro 02:32 - Creating a Value-Based Product Dashboard 08:26 - The Relation Between UI/UX & Product Design 12:29 - Tech & SaaS Improvements When Building Designs 17:05 - Increasing Retention & Reducing Churn With Better Product Design 19:37 - UserActive Top Analytics Tools 22:24 - Changes & Important Skills For Future UX designers 25:25 - Peter's Top 3 Favourite SaaS Companies Designs/UI 30:15 - Background, Past Ventures & Building UserActive 35:51 - Advice Peter Would Give to His 25 Years Old-Self 37:36 - Peter's Greatest Challenges as Being CEO at UserActive 40:52 - Instrumental Resources For Peter's Success 43:51 - What Does Success Mean To Peter Today 45:44 - Get in Touch With Peter Mentions: https://support.airtable.com/hc/en-us (Airtable) https://mixpanel.com/home/ (MixPanel) https://about.facebook.com/meta/ (Meta) https://www.productboard.com (Productboard) https://www.teamwork.com/careers/a2.42c/ (Teamwork) https://www.facebook.com/groups/saasfoundersnetwork/ (SaaS Founders - Build & Scale (Facebook Group)) Books: https://www.amazon.com.br/dp/B0064VPS24/ref=cm_sw_em_r_mt_dp_PC18PAKQ09FJY3F2D5PQ (The Pumpkin Plan by Mike Michalowicz) https://www.amazon.com.br/dp/0593084411/ref=cm_sw_em_r_mt_dp_107VW1F2BKDKGX9S0QKS (Fix This Next by Mike Michalowicz) Get in Touch With Peter: https://twitter.com/lovingpeter (Peter's Twitter) Peter's Email Tag Us & Follow: https://www.facebook.com/SaaSDistrictPodcast/ (Facebook) https://www.linkedin.com/company/horizen-capital (LinkedIn) https://www.instagram.com/saasdistrict/ (Instagram) More About Akeel: https://twitter.com/AkeelJabber (Twitter) https://linkedin.com/in/akeel-jabbar (LinkedIn) https://horizencapital.com/saas-podcast (More Podcast Sessions)

This episode features Sampath S, a Growth Strategist, helping SaaS companies with User Acquisition, Product Validation & Accelerating Growth without spending a dime. He's working with SaaS startups to Corporates (since '07) that generate $5K to $500K revenue per month.

Greg Taylor is the VP of Sales for the SaaS platform casestatus.com. The platform allows law firms to communicate more easily with their clients. His superpower is figuring out how to manage a omnichannel approach from social to in-person to stay relevant for his customers. https://www.casestatus.comMichael LaVista is the CEO and Founder of Caxy Interactive, a custom software development company in Chicago. Caxy helps companies double in half the time they could on their own by creating custom software. His new book, Superpowered: 7 Leadership Superpowers Technology Executives Can Use to Grow a More Engaged, Tech-driven and Profitable Organization, is available on Amazon: https://www.amazon.com/Superpowered-Essential-Leadership-Technology-Executives/dp/1735504904https://www.caxy.com

Photo by Gabriel Crismariu on Unsplash In Episode 66 of the CELab Podcast we discussed Best Practices for keeping your Customer Education content up-to-date despite the rapid-pace of change that we experience in Software-as-a-Service businesses.   But what happens when you also have a highly-configurable product? Charlie writes: I have been tasked with creating a customer education program at our software company. I am devouring your book and podcast episodes. I am trying to create a strategy for implementation based on your guidelines, but the sticking point I keep getting stuck on is that our software is configured for each customer. We have many functions that are fairly standard, but every implementation looks and acts a bit different. I know that I can create education material for more advanced topics that our customers would consume without any customization, but our basic user training is the main thing we are trying to standardize, and I am struggling to determine the best way forward. Thanks for your brains! The hypothesis we'll challenge today is:  We are able to create content at scale that meets the needs of most customers without any customization. Thank you Charlie for your submission and if you have a question, use this form to send one in for us to consider and answer on the show!

Photo by Gabriel Crismariu on Unsplash In Episode 66 of the CELab Podcast we discussed Best Practices for keeping your Customer Education content up-to-date despite the rapid-pace of change that we experience in Software-as-a-Service businesses.   But what happens when you also have a highly-configurable product? Charlie writes: I have been tasked with creating a customer education program at our software company. I am devouring your book and podcast episodes. I am trying to create a strategy for implementation based on your guidelines, but the sticking point I keep getting stuck on is that our software is configured for each customer. We have many functions that are fairly standard, but every implementation looks and acts a bit different. I know that I can create education material for more advanced topics that our customers would consume without any customization, but our basic user training is the main thing we are trying to standardize, and I am struggling to determine the best way forward. Thanks for your brains! The hypothesis we'll challenge today is:  We are able to create content at scale that meets the needs of most customers without any customization. Thank you Charlie for your submission and if you have a question, use this form to send one in for us to consider and answer on the show!

Faraz Rahman is said About his work experience and about present work that he is doing now. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Will Robinson is the CEO of fast-growing Encapture, a 20-year old document management services company that made the shift to a SaaS product company in 2019 with additional investment funding. Will is a Dallas native who spent time in banking and private equity as a financial professional before starting in the software business and then joining Encapture as CEO. Encapture is an intelligent document management software that helps financial institutions and healthcare providers to speed up document processing. Encapture makes it easy for front-line workers to capture any type of documents, then all the relevant data is automatically extracted using machine learning to process workflows and integrate data with other software tools. In this episode, Will shares his journey from Dallas to Wall Street banking and then back to Dallas to lead a growing software company. We talk about the challenges of moving a 20-year old professional services business into the SaaS business focused on software products, the benefits of raising money from "patient family office investors," hiring in a fast-growing company in Dallas, and more.

#109: Do you know what is working now in the world of blogging, keyword research, and SEO? In this episode, I'm joined by serial entrepreneur and founder of Niche Pursuits, Spencer Haws. Spencer is also the founder of Long Tail Pro, a well-known keyword research tool that he built and eventually sold for 7 figures! He spent several years learning about SEO, how to build websites, and how the online world operates. Soon after, he built almost 200 websites all on his own! His studies led him to creating his blog, Niche Pursuits. Spencer's blog aims to help you in your online business journey and hopes to help you jump-start your next big idea by providing resources to help you take the next steps in your online business. In this episode, you'll learn: How Spencer built and sold (for 7 figures!) a successful SaaS product without having any experience or connections in the software industry The mistakes he made when he launched his next software product What he learned from both of those experiences to launch more products successfully What's working now in the world of blogging and SEO ...and so much more! You can find all of the links and resources that are mentioned in today's episode at MonicaLouie.com/109.

How does a product stand the test of time? In this episode, we speak with Scott Tyburski, co-founder of MenuPro and iMenuPro. We discuss the product transition of desktop-based MenuPro to the SaaS, web-based iMenuPro. You'll learn how Scott positions their product differently than competitors, how he approaches customer support, the lessons learned from nearly 30 years in the business, and more.Visit our website for the detailed episode recap with key learnings.iMenuPro — Scott's web-based productCanva — a popular design toolArt of the Menu — a popular collection of menu designsDoes Advertising Actually Work? — an episode of FreakonomicsThe Start-Up of You — Reid Hoffman's book where he covers the idea of "permanent beta"Thanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best way for SaaS founders to send onboarding emails, segment your users based on events, and see where your customers get stuck in the product. Start your free trial today at userlist.com.

Today we have another episode of Better Done Than Perfect. Listen in as we talk with Ashutosh Priyadarshy, founder of Sunsama. You'll learn the story behind their productivity tool, how they define customer success, qualify new customers, and more.Please head over to the episode page for the detailed recap and key takeaways.Show notesIntercom — a popular live chat toolTypeform — a popular survey toolSuperhuman — a popular email client with high-touch onboardingAmplitude, FullStory — product analytics and insights toolsConnect with Ashutosh at ashutosh@sunsama.comEmail Ashutosh or support@sunsama.com to get three free months of SunsamaThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.Interested in sponsoring an episode? Learn more here.Leave a ReviewReviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here's how.

How do we design products to help users feel like they are making progress? In this episode, we speak with Jonny Burch, co-founder and CEO of Progression. We discuss several challenges they face while operating in the HR space — from selling their software to aligning vocabulary with customers.Visit our website for the detailed episode recap with key learnings.Show notesProgression — Jonny's career growth productProgression.fyi — the original free resourceDeliveroo — a popular UK-based delivery company, similar to Uber EatsDovetail — a tool for capturing product insightsFigma — web-based design tool, a community of design advocatesGainsight — customer success and product experience softwareSegment — a popular customer data platform (CDP)Mixpanel — a tool for event-based analyticsChargebee — a subscription billing & revops platformChartMogul — a tool for revenue analyticsSmartlook — a tool for user behavior tracking, similar to FullStoryFollow Jonny on TwitterFollow Progression on TwitterEmail jonny@progressionapp.com and mention UIBREAKFAST to claim your product discountThanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.

What if being successful with your product requires consistent effort? In this episode, we speak with Ashutosh Priyadarshy, founder of Sunsama. You'll learn the story behind their productivity tool, how they define customer success, qualify new customers, and more.Visit our website for the detailed episode recap with key learnings.Show notesSunsama — Ashutosh's product, a daily planner for elite professionalsIntercom — a popular live chat toolTypeform — a popular survey toolSuperhuman — a popular email client with high-touch onboardingAmplitude, FullStory — product analytics and insights toolsConnect with Ashutosh at ashutosh@sunsama.comEmail Ashutosh or support@sunsama.com to get three free months of SunsamaThanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best way for SaaS founders to send onboarding emails, segment your users based on events, and see where your customers get stuck in the product. Start your free trial today at userlist.com.

Today we have another episode of Better Done Than Perfect. Listen in as we talk with Liz Painter, an email strategist and conversion copywriter at Comma Comma. Liz reveals several ways in which we can improve our copywriting and make meaningful connections with our users through email. The underlying theme? Talk to your users!Please head over to the episode page  for the detailed recap and key takeaways.Show notesComma Comma — Liz's copywriting consultancyCopyhackers — copywriting instruction siteOtter.ai — AI transcription serviceRev.com — human-assisted transcription serviceThinkific — online course creation siteClickUp — project management tool, sends emails from a personal addressGitPrime (now Pluralsight Flow) — analytics for developersFollow Liz on LinkedInThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.Interested in sponsoring an episode? Learn more here.Leave a ReviewReviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here’s how.

How does a personal touch help your SaaS stand out? What can we learn from SaaS companies that navigate massive growth spurts? In this episode, we speak with Frank Barry, COO of Tithe.ly. Frank shares why Tithe.ly has been successful during the pandemic, and why church management software was ripe for improvement. You'll learn how they survived exponential growth in 2020, how they stand out in a crowded space, and much more.Visit our website for the detailed episode recap with key learnings.Show notesTithe.ly — Frank's product, online giving for churchesStripe — payment processing platformUserlist — Jane's SaaS productAtomic Habits — a book by James ClearMorning Brew — daily email newsletterIntercom — a popular chat toolHubSpot — a popular CRMChartMogul — a subscription analytics platform for SaaS companiesFind Barry on InstagramThanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.

Ajit Ghuman is the Product Marketing Head at Narvar, a customer engagement platform that helps retailers inspire loyalty by enabling post-purchase experiences at an enterprise-grade. Ajit is known as a SaaS Product and Pricing Veteran, helping many companies such as Medallia, Helpshift & Feedzai differentiate their competitive products, to grow their revenue. During this interview we cover: 00:00 Contentfy, Your On-Demand Content Team (Sponsor) 01:58 - Ajit's  Background, Past Positions & Ventures 03:29 - How to be Effective as a Product & Marketing Professional in the SaaS Space? 05:12 -  What Software Companies get Wrong About Pricing  08:44 - How to Think Logically & Systematically About SaaS Pricing 13:21 - How to Effectively Adjust & Increase their Pricing & Based on What Key Points or Metrics? 16:59 -  Segment-Centric vs Offer-Centric Thinking 19:47 - Different offer for Segments & Allocating on a MRR Model 22:54 - Most Common Mistakes SaaS Startups Make  on Positioning & Messaging  26:02 - Borrowing Lessons from Politics to Software 30:18 - Advice Ajit Would Give His 25 Years Old Self 31:35 - Biggest Challenges Ajit is Facing Right now 33:19 - Instrumental Resources for Ajit's Success 36:25 - What does Success Mean to Michael Today 37:21 - Get in Touch With Michael Mentions: https://ajitghuman.com/ (Ajit Ghuman) https://www.revenuecollective.com/ (Revenue Collective) People: https://www.linkedin.com/in/tomasztunguz/ (Tom Tunguz) https://www.linkedin.com/in/keninger/ (Sam Keninger) Get In Touch With Ajit: https://www.linkedin.com/in/ajitpalghuman/ (Ajit's Linkedin) Tag us & follow: https://www.facebook.com/HorizenCapitalOfficial/ (Facebook)  https://www.facebook.com/HorizenCapitalOfficial/ https://www.linkedin.com/company/horizen-capital (LinkedIn)  https://www.linkedin.com/company/horizen-capital https://www.instagram.com/saasdistrict/ (Instagram)  https://www.instagram.com/saasdistrict/ (https://www.instagram.com/saasdistrict/) More about Akeel: Twitter - https://twitter.com/AkeelJabber (https://twitter.com/AkeelJabber) LinkedIn - https://linkedin.com/in/akeel-jabbar (https://linkedin.com/in/akeel-jabbar) More Podcast Sessions - https://horizencapital.com/saas-podcast (https://horizencapital.com/saas-podcast) 

My experience in coaching has made it super easy to sell SaaS products. In today's episodes, I want to explain my process for creating a product and getting my first customers in just two weeks!If you want to follow the journey more closely, subscribe to the newsletter: http://milestoneclub.substack.com (http://milestoneclub.substack.com) Learn more about your ad choices. Visit megaphone.fm/adchoices

I'm back! I've been dealing with a lot of life and making massive progress. No longer in business coaching, I focus a lot more on SaaS products and connecting with users. Business coaching has become mainstream. I think that is both a good and bad things. This episode will explain why coaches need to shift into the SaaS industry and how this process works.Join the Podcast Profit Club: https://sendfox.com/lp/m8kn28 (https://sendfox.com/lp/m8kn28)If you want to follow the journey more closely, subscribe to the newsletter: http://milestoneclub.substack.com (http://milestoneclub.substack.com) Learn more about your ad choices. Visit megaphone.fm/adchoices

How do SaaS sales and customer success compare? Today we speak with Louis Nicholls, co-founder of SparkLoop. You'll learn how to approach customer success with long-time-to-value products, what to watch out for with sales calls and demos, the benefits and drawbacks of freemium, and much more.Visit our website for the detailed episode recap with key learnings.Show notesSparkLoop — referral tool for newslettersReferralHero — a referral tool run by Louis's co-founder, ManuelGymhopper — the first of Louis' startupsClassPass — fitness, spa, and beauty app with similarities to GymhopperPostPerk — marketing SaaS tool for eCommerce, one of Louis' companies that he recently soldSales for Founders — Louis's famous courseArrows — tool for creating mutual action plans with customersTen Email Ideas for Your Customer Success Automation — Jane's blog postFind Louis on TwitterEmail LouisThanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best way for SaaS founders to send onboarding emails, segment your users based on events, and see where your customers get stuck in the product. Start your free trial today at userlist.com.

Why is it crucial to talk to customers before you write any copy? How can we make automated emails appear more human? Today we talk to Liz Painter, an email strategist and conversion copywriter at Comma Comma. Liz reveals several ways in which we can improve our copywriting and make meaningful connections with our users through email. The underlying theme? Talk to your users!Visit our website for the detailed episode recap with key learnings.Show notesComma Comma — Liz's copywriting consultancyCopyhackers — copywriting instruction siteOtter.ai — AI transcription serviceRev.com — human-assisted transcription serviceThinkific — online course creation siteClickUp — project management tool, sends emails from a personal addressGitPrime (now Pluralsight Flow) — analytics for developersFollow Liz on LinkedInThanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.

When is the right time to survey users within your SaaS product? How can that survey data be used in customer success? Today  we speak with Moritz Dausinger, founder of Refiner. Moritz shares the story behind his survey tool, when and how to survey your users, and many other tips for making the most of the survey data.Visit our website for the detailed episode recap with key learnings.Show notesRefiner — Moritz's product, a survey tool for SaaS companiesMailparser, Docparser — Moritz's past projects prior to RefinerSegment — customer data platform (CDP)Amplitude — product analytics toolGall's Law — the law about complex systems being built from simple systemsCapterra — software search and comparison toolSaas Growth Hacks — a popular Facebook group for SaaS foundersQuora — knowledge sharing platformProduct-Led Growth — product-based go-to-market strategyFollow Moritz on TwitterThanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best way for SaaS founders to send onboarding emails, segment your users based on events, and see where your customers get stuck in the product. Start your free trial today at userlist.com.

How can you scale support with limited resources? What are the best ways to foster a strong community around your SaaS product? We continue Season 2 with Megan McMullin, the customer onboarding specialist at MeetEdgar. Megan breaks down how they transitioned from simple email support to various video formats, the tools for content creation, and much more.Visit our website for the detailed episode recap with key learnings.Show notesMeetEdgar — Megan's place of work, a social media scheduling toolDemio, Livestorm — webinar toolsLoom — tool used for video recordingStreamYard — a tool for streaming directly to multiple platformsIntercom — a popular inbox management and messaging toolSlack - Internal communication toolPitch — a presentation tool for teamsSlack, Trello — popular project management toolsConnect with Megan on  LinkedIn.Thanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.

Brian Lanier, CFO of PDQ.COM. joins me to discuss frameworks and thought processes around the pricing of SaaS products. Brian recently joined PDQ.com and we speak briefly about his top priorities as a new CFO. Next, we dive deep and discuss the ways he has approached SaaS product pricing including: constructing a pricing model, resolving pricing differences, Identifying when pricing needs to be adjusted.

Hey guys, welcome to the next episode of Learn Digital Marketing With Alok Badatia. In this episode, we will discuss a problem that all the SAAS based companies are suffering from. People think selling a low-ticket SAAS product is too hard, but you are wrong there are various ways to sell your low-ticket SAAS products. In this podcast, we will get to know some of the best ways to sell and market your low-ticket SAAS products. I will discuss some of the top marketing strategies which big companies are using to generate sales. However, if your product is not up to the mark or the product is not solving any problem of the consumer will never purchase a product from you. So having the best product is the first most priority for SAAS based companies. In this podcast, you will also get to know some of the top strategies to build the best product that people need. Best of luck --- Send in a voice message: https://anchor.fm/alok-badatia18/message

Can we apply customer success practices to books and courses? And how can infoproducts help SaaS customers succeed? Season 2's first guest is Alex Hillman, founder of Stacking The Bricks and author of The Tiny MBA. We discuss the company's conception and philosophy, how they handle customer service, what makes a great course, and so much more.Visit our website for the detailed episode recap with key learnings.Show notesStacking The Bricks — Alex's company together with Amy HoyNoko, EveryTimeZone — products by Amy Hoy, Alex's partner30x500 — Alex and Amy's flagship productIndy Hall — Alex's famous coworking space, now a remote work communityJust F#*!ing Ship — a book by Amy and AlexWrite Useful Books — a book & tool by Rob FitzpatrickUI Breakfast Episode 206: Writing Useful Books with Rob FitzpatrickBear — a note-taking appThe Essential Podcasting Guide — a book by Craig Hewitt of CastosNathan Barry's ConvertKit AcademyMastering ConvertKit — a course by Brennan Dunn available at Double Your Freelancing RateFundamental UI Design — a book Jane wrote for InVision (currently a free course)BadAss: Making Users Awesome — a book by Katy SierraFollow Alex on TwitterThe Tiny MBA — Alex's book (use promo code BDTP20 at checkout for 20% off)Thanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best way for SaaS founders to send onboarding emails, segment your users based on events, and see where your customers get stuck in the product. Start your free trial today at userlist.com

Today I have one of my favorite topics, which is redesigning a complex SAS products, SAS, as in software, as a service.

Can a SaaS company restrict signups without putting their revenue at risk? Our guest today is Jordan Gal, co-founder of CartHook. You'll learn all about the company's famous onboarding breakthrough, Jordan's take on product-user fit, as well as his advice for SaaS founders looking to make a real change.Visit our website for the detailed episode recap with key learnings.Show notesCartHook — Jordan's SaaS productClickFunnels — a digital marketing product that inspired CartHookHubspot — a popular marketing tool they use for analyticsSuccess Potential: The Foundation of Customer Success — the Lincoln Murphy article that inspired JordanConvertKit — the popular email automation tool by Nathan BarryUI Breakfast Podcast. Episode 183: Customer Success with Anna JacobsenCartHook Post Purchase Offers — CartHook's new Shopify appFollow Jordan on TwitterThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.

How to do GREAT sales? You must have GREAT marketing. Unite and combine both disciplines with one purpose in mind – get results. Angie Gallagher shares her insights about sales SaaS products and we combine them with marketing. Angie Gallagher is a high-energy, highly-driven, and happy sales professional based in Denver, Colorado. As a creative…

SaaS is an industry open to anyone passionate enough to enter, but certain niches are particularly challenging — accounting and finance among these, no doubt. Our guest today is Paul Kogan, a fearless serial entrepreneur and the “new” founder of LessAccounting. You'll hear about his multiple previous products, how he acquired and revamped LessAccounting, their user onboarding struggles, and his valuable advice for SaaS founders.Visit our website for the detailed episode recap with key learnings.Show notesLessAccounting — Paul's SaaS, an invoicing and accounting toolShopify — a popular ecommerce platformShipamax — Paul's previous productFlippa — a popular marketplace for online businessesQuickBooks — popular accounting softwareGetMyTime — a Quickbooks time-tracking add-on, Paul's first acquired productGoogle Analytics — Paul's preferred analytics tool for tracking the user journeyIntercom — a customer messaging tool Paul uses for automationUI Breakfast Episode 168: Succeeding at Freemium with Tim ValishevFollow Paul on TwitterThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.

Want to learn about SaaS development? Today, I’m speaking to Arthur Berezin, Founder and CEO of the JovianX platform. We’ll be talking about common considerations that go into building a SaaS service as well as pitfalls to avoid - including the SaaS control plane, multitenancy model, and more!

Templates are a very powerful onboarding instrument, especially for “open-ended” creative tools. How do you use them effectively? Today's guest is Christopher Gimmer, co-founder of Snappa. You'll hear Christopher's take on design templates, repurposed content, conversion, the friction of confirmation emails, onboarding videos, and much more.Visit our website for the detailed episode recap with key learnings.Show notesSnappa — Christopher's SaaS product together with Marc ChouinardProduct-Led Institute by Wes BushChecklist — a productivity appInspire, Not Instruct: How We Do User Onboarding at UserlistFollow Christopher on TwitterThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.

SaaS products are Markus Hafellner passion. Next to his experience as a Product Manager, he worked many years in the tech industry as a developer & CTO. In his current challenge at Bitmovin, he focuses a lot on defining and developing a good pricing strategy. Markus shares how the company introduced a big pricing change and the thoughts, planning, and approach behind it as well as great tips how to align with stakeholders and getting the buy-in from the C-Level/Top Management. Table of content: 0:30 - Intro Markus Haffelner & Bitmovin 4:50 - The challenges of defining prices in B2B 8:55 - Measuring & analyzing data + customer funnels 16:10 - A product-led approach as the foundation for a pricing change 19:05 - Interpreting data & defining 25:20 - Influencing Senior Management & Founders (how to negotiate) 27:35 - Rolling out & communicating price changes 33:35 - Driving pricing topics as a Product Manager and stakeholders 37:00 - Impact of the pricing change at Bitmovin 40:20 - Markus tips to evaluate pricing in a structured way 43:20 - Comparing pricing with competition/market 49:43 - Debrief Christian & Alex Connect with Markus: https://www.linkedin.com/in/mhafellner/ https://stratelight.substack.com/ Link from John Cutler: Beat the Feature Factory: Run Pre-cap Design Studios ✩ Follow The Product Bakery Podcast ✩

How does a brand new SaaS company launch smoothly amidst a global pandemic? Can the founders learn from past errors, or is it all about starting from scratch? Today's guest is Rand Fishkin, co-founder of SparkToro and previous co-founder at Moz. You'll learn about SparkToro's onboarding and launch strategies, their highly successful user survey, conversion tactics, and the founders' past and present challenges.Visit our website for the detailed episode recap with key learnings.Show notesSparkToro — Rand's SaaS product we're talking aboutMoz — Rand's previous companyCasey Henry — Rand's co-founder at SparkToroSparkToro Raised a Very Unusual Round of Funding & We're Open-Sourcing Our Docs — an overview SparkToro's fundraising processTinySeed — Rob Walling's accelerator which follows the SparkToro funding methodologyLost and Founder — Rand's bookDrip, ConvertKit — marketing toolsUI Breakfast Podcast Episode 78: Customer-Driven Organic Growth with Ashley GreeneFollow Rand on TwitterThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — the best way for SaaS founders to send onboarding emails, segment your users based on events, and see where your customers get stuck in the product. Start your free trial today at userlist.com. 

Larry Gadea, CEO and founder at Envoy is this week's guest on The SaaS Revolution Show. He founded Envoy in 2013 to start a 'revolution for the workplace'. Envoy is building smart tools to help offices run more smoothly - like welcoming visitors, receiving mail, and booking meeting rooms. But a global pandemic that closes offices and drives people to work remotely isn't great for companies that sell software for the physical workplace. In this episode he shares his experiences of adapting and pivoting Envoy in response to the pandemic - including building and launching a new product to help businesses return to work safely.

The Product-Led Growth Flywheel is a proven framework for growing your business through investing in a product-led user experience. In this discussion with Eric Keating, VP of Marketing at Appcues, he is explaining the Flywheel model and how Product-led businesses can use it to segment their users and optimise their performance. Key Takeaways: - What is the Flywheel model? - How can we do user segmentation with the Flywheel mode? - What actionable insights can this segmentation offer us? The interviewee: Eric Keating is the VP of Marketing at Appcues. The interviewer: Aggelos Mouzakitis is the founder of Growth Sandwich. He created Growth Sandwich, back in 2017 with a sole vision: to help promising early-stage teams get their products to market in a solid manner. He has worked or trained more than 500 marketers and founders on how to get to the market with the right mix of tactics and a product that drives engagement and happiness. About Growth Sandwich: Growth Sandwich is the first European Product-led Go-to-Market Strategy agency. We specialise in helping SaaS products and businesses that operate in the subscription economy. Our approach is 100% customer-centric and we help post-Product/Market fit companies establish a repeatable selling motion and recurring revenues.

Kris Sharma is the founder of Freestyle Growth, a growth marketing agency for B2B tech companies. Kris started as a comedy writer, became a salesperson and moved into consulting and growth marketing. Kris is a strong believer in content marketing and a big fan of webinars. In this episode he talks about the importance of human connection in sales, providing value to leads and why he's so passionate about webinars. Free Video: How to Create a Repeatable Process for Generating High-Quality Leads and Predictably Book Your Calendar With Interested Prospects on Autopilot Without Cold Calling or Ads: https://outboundleadaccelerator.com/ Case Study: How to Use Automated Cold Email Marketing to Spend $166.70 and Make $3,435.30 in Profit (2,061% ROI) – Email Templates Included: http://morgandwilliams.com/case-study Join the Facebook Group (B2B SaaS Cold Outreach Mastery): http://morgandwilliams.com/fbgroup If you want this episode's show notes, head over to: https://morgandwilliams.com/010-using-webinars-and-content-marketing-to-sell-b2b-saas-products-with-kris-sharma/ --- Send in a voice message: https://anchor.fm/morgan-williams0/message

In this episode of The Growth Hub Podcast we're joined by two superstars of SaaS, Marie Prokopets & Hiten Shah, co-founders of Draftsend & Product Habits, as we hear their views on how to build, launch and market new products in SaaS, including: - The product strategy for Draftsend - The marketing strategy when launching Draftsend + Hiten's key learnings from earlier ventures - How to leverage Product Hunt when launching new products - Hiten and Marie's plans for developing both product & marketing as Draftsend looks to scale up - How you can overcome your fears of public speaking so you can crush it next time you're on stage - What Hiten and Marie have planned for the future and where they go to read and stay up to date on all the latest things in SaaS Marie and Hiten's newest product FYI >> https://usefyi.com/ Draftsend >> https://draftsend.com Product Habits >> https://producthabits.com/ The Artist's Way by Julia Cameron (Marie's Book Pick) >> https://www.amazon.com/Artists-Way-25th-Anniversary-ebook/dp/B006H19H3M/ref=sr_1_1?s=digital-text&ie=UTF8&qid=1521466335&sr=1-1&keywords=the+artists+way The War of Art by Steven Pressfield (Hiten's Book Pick) >> https://www.amazon.com/War-Art-Through-Creative-Battles/dp/1936891026/ref=sr_1_4?s=books&ie=UTF8&qid=1521467307&sr=1-4&keywords=The+War+of+Art "Growth hacking was invented with a mint julep and two beers" >> hitenism.com/growth-hacking Follow Marie on Twitter >> https://twitter.com/marieprokopets Follow Hiten on Twitter >> https://twitter.com/hnshah --- Advance B2B >> www.advanceb2b.com/ Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Edward on Twitter >> twitter.com/NordicEdward

02:06 - Steven Bristol Introduction Twitter Blog LessEverything LessAccounting LessFilms LessConf LessChurn 02:32 - “Churn” 03:08 - The Genesis of LessChurn 04:04 - How does it work? 06:45 - SaaS Products Benchmarks 09:41 - Steven’s Background Alan Branch 10:58 - The SaaS Path (Advice) The 37Signals Blog Bacon Biz Conf LaunchRocket 18:36 - Churn University 21:48 - Outbound 24:14 - Pricing 26:43 - Customer Trust 32:44 - The Psychology of Churn 34:54 - Zombie Revenue 36:28 - Keeping Customers Around Onboarding Mandatory Field Feedback Picks Why Johnny Can't Brand: Rediscovering the Lost Art of the Big Idea by Bill Schley (Philip) MOO (Jonathan) Tend (Steven) Free Will by Sam Harris (Steven) Peter Kirn: Alchemy synth is now a part of Logic Pro X; here’s what’s new (Steven) less_interactions (Steven) Contacts+ (Reuven)  

What makes a killer SaaS product? How do you get customers and keep them?   Introduction Neil Patel, together with his brother-in-law Hiten Shah, is currently operating three SaaS companies, Crazy Egg, HelloBar, and KISSmetrics. Some of Neil's clients include such well-known companies as Amazon, NBC, General Motors, HP, and Viacom. Entrepreneur Magazine says that they "created one of the 100 most brilliant companies in the world." The Wall Street Journal calls Neil a "top influencer on the web," and Forbes calls him "one of the top 10 online marketers." He has been recognized by the United States House of Representatives, President Obama named him one the Top 100 Entrepreneurs Under the Age of 30, and the United Nations has distinguished him as one of the Top 100 Entrepreneurs under the age of 35.   Neil talks about his first businesses and how trying to copy Monster.com led to him learning internet marketing. He talks about borrowing money to start a cloud hosting company before such things existed, losing all of the borrowed money, and paying it back. He discusses why he and Hiten Shah started CrazyEgg and KISSmetrics. He then discusses why SaaS companies need to solve customer problems and provide awesome customer support. He discusses the importance of support and why he keeps all of his in-house. Even today he spends some time fielding customer service calls to stay grounded and connected with his customers. Neil's advice for retaining your clients is to keep them happy and provide them with SaaS solutions they can't live without.   Key Segments [01:50] Ron introduces Neil Patel. [02:40] Entrepreneurship was in Neil's blood. [03:25] Neil started his first business as a freshman in high school. [04:35] Set his sights on becoming an Oracle consultant when he didn't even know what Oracle was. [05:10] Neil began to look for jobs as an Oracle consultant on Monster.com but ended up analyzing Monster.com's business model. What did he learn? [06:00] Neil learned that he needed to drive traffic to his website and how to do it. [06:45] Neil applied himself and learned Internet marketing. [06:55] Neil compares Internet marketing to the presidential election system. [07:20] People who provide a good product or service tend to win. [07:30] Simplicity is the ultimate sophistication. [08:05] Neil shares how he acquired a client for $3,500 a month from a talk about how search engines work in a college class. [08:50] Neil begins to partner with Hiten Shah. They start an Internet ad agency. [09:30] They began to invest in a cloud hosting company before there were such things and lost a lot of borrowed money that he had to pay back himself. [10:05] Neil and Hiten transition to CrazyEgg. [10:30] What was the painful problem CrazyEgg was designed to solve? [11:20] How did they make CrazyEgg profitable? [12:10] What's the best way to ensure that you venture into a good SaaS product? [12:15] SaaS is all about solving a problem. [12:40] They wanted to tackle a larger problem with KISSmetrics [13:50] What advice does Neil have for SaaS entrepreneurs considering taking on investors? [14:45] Neil wants to share what he has learned with others. [15:10] What is Quick Sprout? [15:35] Neil's long-term goal is to work with non-profits. [16:05] Neil believes awesome products and killer support are the key to a good SaaS product. [16:25] What is awesome support? [16:45] Support response should be fast, accurate, concise, clear, and actionable for the other party. [16:55] Solve as much as you can on your end before reaching out to the customer. [17:00] Neil keeps all of his support in-house because it is too important to outsource. [17:10] Neil personally deals with support on a weekly basis because it helps him understand pain points. [17:35] The best SaaS product is a subscription-based model. [18:15] Neil is a fan of the freemium model to get customers in and upsell a portion of them. [18:40] Always keep learning. [18:55] Neil recommends Moz blog, Search Engine Land, Quick Sprout blog, and the KISSmetrics blog as valuable resources.   Resources Mentioned CrazyEgg - heat maps to see what people are doing on your website KISSmetrics - "key insights and timely interactions to turn visitors into customers" KISSmetrics blog - "a blog about analytics, marketing, and testing" Moz blog - "The industry's top wizards, doctors, and other experts offer their best advice, research, how-tos, and insights—all in the name of helping you level-up your SEO and online marketing skills." Quick Sprout - Neil's personal website Quick Sprout blog - Neil's blog on Quick Sprout Quick Sprout University - Neil provides resources to learn about online market subjects like SEO, link building, content marketing, social media, paid advertising, email marketing, reputation management, and conversion optimization SaaS Business Podcast - this podcast's website Search Engine Land - all about search engines including current events  

Neil Patel is a Seattle based entrepreneur, angel investor and analytics expert. He is best know for his work in digital marketing and as the co-founder of the analytics companies KISSmetrics and CrazyEgg. And his current blog, QuickSprout generates over $1 million in annual revenue. Neil shares with me how they took a couple of simple ideas and turned them into highly successful SaaS products. Links & Resources Mentioned KISSmetrics CrazyEgg QuickSprout Enjoyed this episode? Subscribe to the podcast Leave a rating and review Follow Omer on Twitter Need help with your SaaS? Join SaaS Club Plus: our membership and community for new and early-stage SaaS founders. Join and get training & support. Join SaaS Club Launch: a 12-week group coaching program to help you get your SaaS from zero to your first $10K revenue. Apply for SaaS Club Accelerate: If you'd like to work directly with Omer 1:1, then request a free strategy session.