Podcasts about Mystery shopping

Summary   In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the recent trend of companies filing for bankruptcy, particularly those known for poor customer service. They explore the concept of the experience gap, where customers feel they are paying more for less, leading to a revolt against companies that fail to meet expectations. The conversation shifts to the importance of maintaining a strong customer experience, even for historically successful brands like Starbucks and Southwest Airlines, which have recently struggled. They emphasize the need for businesses to understand their customers' perspectives and the value of mystery shopping to gain insights. The episode concludes with a discussion on the pursuit of greatness in business and the commitment required to achieve it.   Takeways Bankruptcy often affects companies with poor customer service. The experience gap leads to customer dissatisfaction. Customers are revolting against companies that fail to deliver value. Amazon excels in convenience and customer experience. Great customer experience is not guaranteed; companies must stay vigilant. Mystery shopping can provide valuable insights into customer experience. Understanding the customer's viewpoint is crucial for businesses. Pursuing greatness requires commitment and effort. Most people are not willing to do what it takes to be great. Greatness is a choice, not a given. Chapters 00:00Bankruptcy and Customer Service Failures 03:00The Experience Gap and Customer Revolt 06:01The Importance of Customer Experience 09:01Internal and External Customer Experience 11:57Mystery Shopping and Customer Insights 14:47Pursuit of Greatness in Business 18:14Choosing Greatness and Its Challenges Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It Customer Experience Executive Academy Employee Experience Executive Academy Interview Questions The DiJulius Group Methdology Livestream Workshops Schedule a Complimentary Call with one of our advisors   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Alle ZEIT OHNE ENDE Episoden sind nicht mehr bei Apple verfügbar. Daher ergänze ich die 150 Folgen, die ich zusammen mit Thomas Leuthard von 2019 bis 2022 veröffentlicht habe.ⓦ weekly52 Blog Podcast Video & Artworkhttps://weekly52.de/weekly/148Jeder hat so eine Kleinigkeit, bei der man sich so richtig reinsteigern kann. Bei mir ist es das Wort „leider“, im Sinne von, leider muss ich absagen, bin leider verhindert usw. Was bedeutet das leider? Für mich ist es eine in Watte gepackte, gesellschaftlich codierte Lüge. Genauso kann ich mit Floskeln oder Füllwörtern schlecht umgehen, wie "alles klar" oder „eigentlich". In diesem Gespräch geht es um den alltäglichen Einsatz von Ausreden – insbesondere um den häufig verwendeten Begriff „leider“ – und darum, wie sich unsere Kommunikation im digitalen Zeitalter verändert hat. Die Sprecher diskutieren humorvoll, wie man oft vermeidet, direkt „Nein“ zu sagen, und wie standardisierte Floskeln als Entschuldigung dienen, statt ehrliche Absagen zu formulieren. Dabei werden auch kulturelle Unterschiede (beispielsweise im direkten Ablehnen) sowie die Auswirkungen von Textnachrichten und fehlenden nonverbalen Signalen angesprochen. Weiterhin schweifen sie in Nebenberichten zu Themen wie Marketingstrategien, dem Missbrauch von Stockfotos und Bildrechten, persönlichen Erfahrungen im Handel als Mystery Shopper, spontanen Reiseerlebnissen und sogar leichten Trading-Anekdoten ab. Insgesamt plädieren sie dafür, direktere Kommunikation zu üben, um Missverständnisse und unnötige Ausreden zu vermeiden.Wir reden über ein Foto-Experiment, Ehrlichkeit, das Sandwich-Prinzip und den Absagen-Generator. ⓦ

Fill out this application to apply for 1:1 coaching in 2025!In Episode #165, Today, I'm excited to welcome Mercedes Eckert,  President and CEO of iShop, the fastest-growing mystery shopping company in the world. Mercedes has helped over 17,000 people create flexible income through mystery shopping. With a background in marketing and a passion for recession-proof opportunities, she's mastered using short-form content to lead audiences to her long-form platforms, where she converts them with a simple, irresistible offer.Want to Stay in the Know on New Podcast Episodes, Celeb Mom Interviews, Giveaways, My Book Release + Get a Free Planner? Sign Up for my Weekly Newsletter!Related: Start Your Own Business! Career Ideas for MomsRelated: Unique Gift Ideas for Working Moms!Book a Comprehensive Content Audit Package with Me!*This podcast is brought to you by Tinseltown Mom*Follow Me!TinseltownMom BlogInstagramFacebookXPinterestLinkedIn

Každého obchodníka zajímá, proč se mu nedaří prodávat. Jinak to není ani u realitních makléřů a často i prodávající nemovitostí chtějí vědět, zda právě jejich makléř odvádí kvalitní práci. Jaké chyby dělají makléři nejčastěji? V mnoha případech budete až překvapeni. Jaromír Tkadleček z firmy Zkontrolujeme.cz, který mimo jiné hodnotí prostřednictvím mystery shoppingu práci těch nejlepších makléřů v ČR v rámci projektu Realiťák roku. V rozhovoru vám řekne, jak se takové testování provádí, jak se vyhodnocuje a jaké přínosy vám to může v praxi přinést. Mystery shopping lze zároveň využít i ve všech ostatních oborech businessu, zejména tam, kde dochází k přímému kontaktu se zákazníkem.

What if you could get paid to shop, eat out, visit theme parks—or even gamble at a casino resort? That's the reality for Mercedes, a seasoned mystery shopper who's turned this flexible gig into a consistent income stream for over 12 years. In this episode, she breaks down exactly how mystery shopping works and how total beginners can start earning $200 to $500 a day. You'll learn; the different types of mystery shops (from fast food joints to luxury cruises), what to expect, and how to stay organized, how to spot and avoid scams, and the key difference between high-paying “anchor” shops and lower-paying “filler” ones. Mercedes shares how to get your first few gigs, why building a reputation is key to unlocking premium opportunities, and how to strategically plan your day to maximize your earnings. Whether you're curious about mystery shopping as a fun side hustle or serious about building it into a full-time income, this conversation will give you the insights—and confidence—to get started. Plus, Mercedes reveals where to find legit mystery shopping jobs and 3 of the platforms she recommends to her own students. Do you like what you're hearing? Consider giving it a caffeinated thumbs up. We'd really appreciate it! Need a little (and sometimes big) push to start and stay focused to grow your side hustle? Dive into my online Masterclass: How To Turn Your Thoughts Into Wanted Things. For the full show notes head on over to the home of Side Hustle Hero. https://www.sidehustlehero.com/140 Connect with Mercedes: iShopAGP Free Mystery Shopping Webinar Training Connect with Joan: Instagram Facebook About Joan Be on the show! Tell us about your side hustle success story!      

This month, podcast host Danielle Doran is joined by Kendra Jones, Head of Client Success at Ipsos Channel Performance UK, and Andy Firth, Head of Advisory and Analytics Mystery Shopping at Ipsos Channel Performance UK, and Jean-Francois Damais, Global Chief Research office at Ipsos Customer Experience, who delve into the unique advantages of Mystery Shopping in assessing employee behaviours and internal processes, and how it complements Voice of the Customer (VoC) research as part of your Customer Experience measurement strategy.The podcast discusses the relevance and importance of Mystery Shopping in today's business landscape, particularly its role in enhancing customer experience. It highlights that Mystery Shopping, when used in conjunction with Voice of the Customer research, provides a comprehensive understanding of customer experience by evaluating both the emotional aspect and the effectiveness of operational processes. Kendra and Andy emphasize the need for businesses to align Mystery Shopping programmes with their specific goals, whether it's improving customer service, ensuring compliance, boosting product recommendations, or increasing sales conversion rates. They illustrate how Mystery Shopping provides valuable data that allows businesses to identify areas for improvement, enhance employee training, and ultimately, create a customer-centric culture that fosters loyalty and drives business growth.This podcast follows on from our thought-leadership release earlier this year ‘Demystifying Mystery Shopping', which you can read here.

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

Get ready for the busy season at your shop with Shop Boss and see a 20% increase in your ARO! Learn more HEREIn this episode of The Gearbox Podcast, Jimmy Purdy and Mike Allen talk about adaptability in today's industry. Mike shares why he offers free diag and gets into the constant balance between maintaining quality service and achieving growth. Listen to Mike Allen's new podcast "Confessions of a Shop Owner" HERE00:00 Rural Store to Automotive Career04:13 College Dropout Party Life07:59 "Anomaly and Natural Selection in Business"10:33 Assessing Growth and Contentment14:32 Diagnostic Compensation Unchanged19:10 Two Possible Conversation Outcomes20:34 Owner Operators' Confidence Struggle23:10 Value of Paid Coaching vs. Free Info28:29 Scaling Business Challenges30:19 Overvalued Small Business Reality Check34:25 Cash Flow and Cars Debate36:49 Technician's Emotional Roller Coaster40:03 Scaling Challenges and Service Quality43:19 Customer Relations Impact Warranty Perception46:00 Evening Party Plans

Ilaria Resta is the CEO of Audemars Piguet, one of the world's oldest and most exclusive luxury watch brands, renowned for its tradition of craftsmanship and innovation. Before leading AP, Ilaria served as President and CEO of Firmenich, a family-owned Swiss company that creates perfumes for iconic brands like Saint Laurent, Gucci, and Hugo Boss, with annual revenues exceeding $3 billion. Her career began at Procter & Gamble, where she spent 23 years shaping some of the most recognizable consumer brands, including Tide, Pantene, and Head & Shoulders. Born and raised in Naples, Italy, Ilaria's journey from modest beginnings to the pinnacle of luxury and leadership exemplifies her values of resilience, learning, and leaving a meaningful legacy. Ilaria offers invaluable insights into leadership, breaking barriers, and the art of building lasting relationships.Timestamps: 00:00 – Introduction: Ilaria Resta and the Legacy of Audemars Piguet02:12 – Growing Up in Naples: Traditional Values and Early Influences06:45 – The Pursuit of Excellence: Learning Feedback as a Gift12:00 – Falling in Love with Perfume: A Passion for Beauty and Design15:10 – Winning a Marketing Contest: From Financial Mathematics to Marketing17:44 – Lessons from 23 Years at Procter & Gamble: Decision-Making and Leadership22:51 – The Call from Audemars Piguet: Joining a New Industry27:27 – Mystery Shopping for Audemars Piguet: Testing the Customer Experience33:01 – Following a Legendary CEO: Balancing Legacy with Innovation37:57 – The Mission of Audemars Piguet: Innovation, Quality, and Client-Centricity42:26 – Onboarding at AP: Learning from the Ground UpResources: Ilaria's LinkedInAudemars Piguet WebsiteAudemars Piguet Instagram Want to Connect? Reach out to us online!Instagram | 1-on-1 Coaching | YouTube | TikTok | LinkedIn

Achtung (Werbung in eigener Sache):  Jetzt mein Buch "Die perfekte Candidate Journey & Experience" unter folgenden Links bestellen: https://link.springer.com/book/10.1007/978-3-662-66875-7 https://bit.ly/3KEgwDF https://amzn.to/3mbzhUO Der inhaltliche Fokus liegt auf Recruiting für mittelständische Unternehmen sowie Startups und darum, wie die Candidate Journey und deren Touchpoints so gestaltet werden können, dass eine hervorragende Candidate Experience möglich wird.   Sarah Böning (Founderin und CEO von Talent Centric) Sarah Böning verfügt über 20 Jahre Recruitingerfahrung. Als Inhaberin der Unternehmensberatung Talent Centric berät Sarah Unternehmen dahingehend, wie sie in kurzer Zeit einen nachhaltigen Talent Acquisition Plan erstellen können und wie sie möglichst schnell in die operative Umsetzung gelangen. Außerdem bietet Sarah Coaching- und Trainingsleistungen für sogenannte Hiring Manager (also Personen, die für Fachbereiche verantwortlich sind und Talente suchen), um diese zu empowern, damit sie sich im heutigen Kandidatenmarkt richtig positionieren können.   Themen In der GainTalents-Podcastfolge 387 habe ich mit Sarah Böning (Founderin und CEO von Talent Centric) über eine interessante Mystery-Studie gesprochen, die Sarah mit zwei weiteren Personen durchgeführt hat. Die zentralen Ergebnisse aus dieser Studie habe ich mit Sarah besprochen und ich bedanke mich ganz herzlich für das sehr gute Gespräch und für die vielen guten Insights zur Studie.  Mystery Studie zur Candidate Journey “getestet” wurden 120 Unternehmen vom MIttelstand bis zum Konzern (keine wissenschaftliche Studie!) Sarah ist in die Rolle der “Bewerberin” geschlüpft und wollte das Erlebnis / die Experience im Bewerbungsprozess testen Beworben hat sich Sarah auf Stellenanzeigen Highlights des Mystery-Shopping: 10% der Unternehmen haben überhaupt nicht reagiert oft komplizierte Bewerbungshürden im Sinne der Online-Bewerbung (schwierige Online-Prozesse - zu viele Eingabenotwendigkeiten, Login-Zwang, etc.) viel Ghosting, obwohl jede Bewerbung digital eingereicht worden ist einige hatten keinen automatisierten Eingangsbestätigung nur zwei von allen Unternehmen haben angerufen - der Rest hat nur schriftlich reagiert schnellste Antwort war innerhalb von 4 Stunden Absage bis hin zu dreieinhalb Monate im Durchschnitt hat es 11-17 Tage gedauert es wurden keine Zwischenbescheide gesendet, um die Zeiträume zu überbrücken (dadurch entsteht viel Unklarheit bei den Bewerbenden) viel zu viele Stellenanzeigen ohne Gehaltsangabe (Gehaltsrange) und keine Gehaltsbestandteile oder Benefits alle Unternehmen haben die Ergebnisse der Mystery-Studie erhalten und kein Unternehmen hat darauf reagiert Empfehlung für alle Recruiter:innen und HR-Entscheider:innen: kauft Euch mein Buch “Die perfekte Candidate Journey & Experience” oder einzelne Kapitel daraus unter: https://link.springer.com/book/10.1007/978-3-662-66875-7 68.000 Menschen haben das bereits getan! In dem Buch wird u.a. der Prozess von der Stellenanzeige bzw. Direktansprache von Talenten bis zum Kandidatengespräch und damit verbunden dem Bewerbungseingangsmanagement mit vielen praxiserprobten Beispielen beschrieben.    #Candidatejourney #Candidateexperience #Recruiting #GainTalentspodcast    Shownotes Links - Sarah Böning LinkedIn       https://www.linkedin.com/in/sarahboening/ Website        https://talentcentric.de/   Links Hans-Heinz Wisotzky: Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Buch: https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Achtung (Werbung in eigener Sache):  Jetzt mein Buch "Die perfekte Candidate Journey & Experience" unter folgenden Links bestellen: https://link.springer.com/book/10.1007/978-3-662-66875-7 https://bit.ly/3KEgwDF https://amzn.to/3mbzhUO Der inhaltliche Fokus liegt auf Recruiting für mittelständische Unternehmen sowie Startups und darum, wie die Candidate Journey und deren Touchpoints so gestaltet werden können, dass eine hervorragende Candidate Experience möglich wird.   Sarah Böning (Founderin und CEO von Talent Centric) Sarah Böning verfügt über 20 Jahre Recruitingerfahrung. Als Inhaberin der Unternehmensberatung Talent Centric berät Sarah Unternehmen dahingehend, wie sie in kurzer Zeit einen nachhaltigen Talent Acquisition Plan erstellen können und wie sie möglichst schnell in die operative Umsetzung gelangen. Außerdem bietet Sarah Coaching- und Trainingsleistungen für sogenannte Hiring Manager (also Personen, die für Fachbereiche verantwortlich sind und Talente suchen), um diese zu empowern, damit sie sich im heutigen Kandidatenmarkt richtig positionieren können.   Themen In der GainTalents-Podcastfolge 387 habe ich mit Sarah Böning (Founderin und CEO von Talent Centric) über eine interessante Mystery-Studie gesprochen, die Sarah mit zwei weiteren Personen durchgeführt hat. Die zentralen Ergebnisse aus dieser Studie habe ich mit Sarah besprochen und ich bedanke mich ganz herzlich für das sehr gute Gespräch und für die vielen guten Insights zur Studie.  Mystery Studie zur Candidate Journey “getestet” wurden 120 Unternehmen vom MIttelstand bis zum Konzern (keine wissenschaftliche Studie!) Sarah ist in die Rolle der “Bewerberin” geschlüpft und wollte das Erlebnis / die Experience im Bewerbungsprozess testen Beworben hat sich Sarah auf Stellenanzeigen Highlights des Mystery-Shopping: 10% der Unternehmen haben überhaupt nicht reagiert oft komplizierte Bewerbungshürden im Sinne der Online-Bewerbung (schwierige Online-Prozesse - zu viele Eingabenotwendigkeiten, Login-Zwang, etc.) viel Ghosting, obwohl jede Bewerbung digital eingereicht worden ist einige hatten keinen automatisierten Eingangsbestätigung nur zwei von allen Unternehmen haben angerufen - der Rest hat nur schriftlich reagiert schnellste Antwort war innerhalb von 4 Stunden Absage bis hin zu dreieinhalb Monate im Durchschnitt hat es 11-17 Tage gedauert es wurden keine Zwischenbescheide gesendet, um die Zeiträume zu überbrücken (dadurch entsteht viel Unklarheit bei den Bewerbenden) viel zu viele Stellenanzeigen ohne Gehaltsangabe (Gehaltsrange) und keine Gehaltsbestandteile oder Benefits alle Unternehmen haben die Ergebnisse der Mystery-Studie erhalten und kein Unternehmen hat darauf reagiert Empfehlung für alle Recruiter:innen und HR-Entscheider:innen: kauft Euch mein Buch “Die perfekte Candidate Journey & Experience” oder einzelne Kapitel daraus unter: https://link.springer.com/book/10.1007/978-3-662-66875-7 68.000 Menschen haben das bereits getan! In dem Buch wird u.a. der Prozess von der Stellenanzeige bzw. Direktansprache von Talenten bis zum Kandidatengespräch und damit verbunden dem Bewerbungseingangsmanagement mit vielen praxiserprobten Beispielen beschrieben.    #Candidatejourney #Candidateexperience #Recruiting #GainTalentspodcast    Shownotes Links - Sarah Böning LinkedIn       https://www.linkedin.com/in/sarahboening/ Website        https://talentcentric.de/   Links Hans-Heinz Wisotzky: Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Buch: https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Achtung (Werbung in eigener Sache):  Jetzt mein Buch "Die perfekte Candidate Journey & Experience" unter folgenden Links bestellen: https://link.springer.com/book/10.1007/978-3-662-66875-7 https://bit.ly/3KEgwDF https://amzn.to/3mbzhUO Der inhaltliche Fokus liegt auf Recruiting für mittelständische Unternehmen sowie Startups und darum, wie die Candidate Journey und deren Touchpoints so gestaltet werden können, dass eine hervorragende Candidate Experience möglich wird.   Sarah Böning (Founderin und CEO von Talent Centric) Sarah Böning verfügt über 20 Jahre Recruitingerfahrung. Als Inhaberin der Unternehmensberatung Talent Centric berät Sarah Unternehmen dahingehend, wie sie in kurzer Zeit einen nachhaltigen Talent Acquisition Plan erstellen können und wie sie möglichst schnell in die operative Umsetzung gelangen. Außerdem bietet Sarah Coaching- und Trainingsleistungen für sogenannte Hiring Manager (also Personen, die für Fachbereiche verantwortlich sind und Talente suchen), um diese zu empowern, damit sie sich im heutigen Kandidatenmarkt richtig positionieren können.   Themen In der GainTalents-Podcastfolge 387 habe ich mit Sarah Böning (Founderin und CEO von Talent Centric) über eine interessante Mystery-Studie gesprochen, die Sarah mit zwei weiteren Personen durchgeführt hat. Die zentralen Ergebnisse aus dieser Studie habe ich mit Sarah besprochen und ich bedanke mich ganz herzlich für das sehr gute Gespräch und für die vielen guten Insights zur Studie.  Mystery Studie zur Candidate Journey “getestet” wurden 120 Unternehmen vom MIttelstand bis zum Konzern (keine wissenschaftliche Studie!) Sarah ist in die Rolle der “Bewerberin” geschlüpft und wollte das Erlebnis / die Experience im Bewerbungsprozess testen Beworben hat sich Sarah auf Stellenanzeigen Highlights des Mystery-Shopping: 10% der Unternehmen haben überhaupt nicht reagiert oft komplizierte Bewerbungshürden im Sinne der Online-Bewerbung (schwierige Online-Prozesse - zu viele Eingabenotwendigkeiten, Login-Zwang, etc.) viel Ghosting, obwohl jede Bewerbung digital eingereicht worden ist einige hatten keinen automatisierten Eingangsbestätigung nur zwei von allen Unternehmen haben angerufen - der Rest hat nur schriftlich reagiert schnellste Antwort war innerhalb von 4 Stunden Absage bis hin zu dreieinhalb Monate im Durchschnitt hat es 11-17 Tage gedauert es wurden keine Zwischenbescheide gesendet, um die Zeiträume zu überbrücken (dadurch entsteht viel Unklarheit bei den Bewerbenden) viel zu viele Stellenanzeigen ohne Gehaltsangabe (Gehaltsrange) und keine Gehaltsbestandteile oder Benefits alle Unternehmen haben die Ergebnisse der Mystery-Studie erhalten und kein Unternehmen hat darauf reagiert Empfehlung für alle Recruiter:innen und HR-Entscheider:innen: kauft Euch mein Buch “Die perfekte Candidate Journey & Experience” oder einzelne Kapitel daraus unter: https://link.springer.com/book/10.1007/978-3-662-66875-7 68.000 Menschen haben das bereits getan! In dem Buch wird u.a. der Prozess von der Stellenanzeige bzw. Direktansprache von Talenten bis zum Kandidatengespräch und damit verbunden dem Bewerbungseingangsmanagement mit vielen praxiserprobten Beispielen beschrieben.    #Candidatejourney #Candidateexperience #Recruiting #GainTalentspodcast    Shownotes Links - Sarah Böning LinkedIn       https://www.linkedin.com/in/sarahboening/ Website        https://talentcentric.de/   Links Hans-Heinz Wisotzky: Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Buch: https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Kicking off Season 10 of the Millionaire Car Salesman Podcast, hosts Sean V. Bradley and L.A. Williams reveal the exciting innovations coming in 2025, including the official launch of Synergy Studios and its mission to elevate the automotive industry! They dive into the game-changing role of mystery shopping in evaluating dealership performance and emphasize the crucial role of consistent follow-up in driving sales success! Adding to the excitement, L.A. Williams introduces his new book, So What I Can't, a motivational guide on overcoming personal limitations and using unique challenges as advantages in both personal and professional life. Sean, L.A., and special guest Tianna Mick (aka T Got Your Keys) engage in a powerful discussion on: The art of storytelling and its impact on writing and communication. Emotional intelligence as a cornerstone of effective leadership. The ongoing push to empower women in the automotive industry. Balancing work and personal life in the high-paced world of automotive sales. The episode wraps up with an interactive Q&A session, addressing audience questions on building a successful automotive career, navigating leadership challenges, and finding inspiration in day-to-day operations.   Key Takeaways: ✅ Mystery Shopping: A critical tool for identifying dealership strengths and weaknesses. ✅ Follow-Up Strategies: Why staying top-of-mind is essential in sales. ✅ Leadership Insight: Emotional intelligence and communication are key to dealership success. ✅ Empowering Women: Breaking barriers and creating new opportunities in auto retail. ✅ Inspiration: L.A. Williams' new book, So What I Can't, delivers a roadmap to overcoming adversity and achieving greatness.   About Sean V. Bradley Sean V. Bradley, CSP is an entrepreneur, published best-selling author, speaker and award-winning international trainer. He is a 17-time NADA/ATD convention speaker, FranklinCovey Certified Facilitator and has earned the coveted “CSP” designation in the National Speakers Association. Sean is also a member of the elite “Million Dollar Speakers Group” in the NSA and a state association speaker and trainer. He has spoken at over 500 NCM and NADA 20 Groups. Sean started Dealer Synergy over 20 years ago, but has been in the automotive industry for over 25 years. Sean and his Dealer Synergy team are a 16-time Dealers' Choice Award Winner for being the “Best of the Best Internet Sales Trainer” and “Mobile Media Provider” in the Automotive Sales Industry.  Sean has personally trained over 100,000 Automotive Sales Professionals in 3,900 unique rooftops. However, he literally influences hundreds of thousands of professionals, in and out of the Automotive Sales industry, all over the world, through: his over 4,000 published articles, his best-selling book “Win the Game of Googleopoly”, over 9,500 videos published online, and through Radio Station soundwaves by Hosting the globally recognized Against All Odds Radio Show currently airing in Washington DC, Atlanta, Cleveland, Rochester, and Los Angeles, and the 'internet buzzing' Millionaire Car Salesman Podcast reaching over 1 million downloads! Additionally, Sean is the creator of the Millionaire Car Salesman Facebook Group, with a membership count of 28,500+ automotive professionals. About LA Williams L.A. Williams is the Vice President of Dealer Synergy. He has 15+ years of automotive sales experience and has made it his mission to help, educate and level up anyone he comes in contact with. LA once started as a frontline analyst for the organization, but quickly worked his way through the ranks to most recently landing him his current role of Vice President and an official company partner. Although LA holds an executive position with Dealer Synergy, he is completely “hands-on” with the Dealer Synergy family of programs. LA is the preeminent subject master on “Phone Sales” in the Automotive Sales Industry and has earned the nickname and title of “The Blind Phone Master”. LA has been blind for 35+ years and has focused his energy on the art of sound, tone, and inflection. With his inability to see and only hear, he can solely judge a person's phone abilities and verbal tools based on what they say and how they say it. This makes him the perfect coach and phone sales expert on planet Earth. LA has trained thousands of Automotive Sales professionals, Internet / BDC professionals, Sales Managers, General Managers and Dealer Principals on how to dominate the phones with his “The Blind Phone Master's Phone Sales Mastery” strategies. Furthermore, LA is an NADA Convention Speaker and a frequent 20 group speaker, including the official Internet Sales 20 Group . In addition to his training and speaking engagements, LA is the official co-host of the globally known Millionaire Car Salesman Podcast and a moderator of the Millionaire Car Salesman Facebook Group.  LA is also a very successful music producer. He has produced tracks for Dr. Dre, Lil Wayne, Katy Perry, Karina Bradley, and scores more. In addition to having worked with some of the best in the music industry, LA has worked in movies. He was even the voice for Jigsaw in 4 of the SAW movies! LA has taken his music producer, audio, and voice talent to bring a strong form of “entertrainment” to the industry and has blessed us with many motivating and fun remix tracks, applicable to the automotive sales industry. Resources: Podium: Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more!   NCC: Credit-Driven Retailing - NCC delivers industry-best credit-driven retailing for auto dealerships, combining a powerful credit and compliance engine and fully integrated CRM/Desking platform for maximum profitability.   Complete CRM: Complete CRM is a streamlined, all-in-one system that simplifies your dealership software and processes so you can manage every aspect of your operation with ease; from tracking and following up on leads, desking deals, managing inventory, marketing to your customers, and more.   Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm.   The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry! With over 28,000 members, gain access to successful automotive mentors & managers, the best industry practices, & collaborate with automotive professionals from around the WORLD! Join The Millionaire Car Salesman Facebook Group today!   Win the Game of Googleopoly: Unlocking the secret strategy of search engines.     The Millionaire Car Salesman Podcast is Proudly Sponsored By: Podium: Elevating Dealership Excellence with Intelligent Customer Engagement Solutions. Unlock unparalleled efficiency and drive sales with Podium's innovative AI technology, featured proudly on the Millionaire Car Salesman Podcast. Visit www.podium.com/mcs to learn more!   NCC: Powered by proprietary solutions such as Intelligent Credit Engine™ and LenderSelect™, NCC transforms the car-buying experience for dealers and their customers. From compliance and lender selection to CRM and desking, to marketing and data mining—NCC integrates them all in a single, seamless platform to deliver better customer experiences, maximum efficiency and maximum profit.   Complete CRM: As an innovative leader in the industry for the last 30 years, Complete CRM is designed to give your dealership the competitive edge in a demanding marketplace. Powered by Complete Credit™ and award-winning desking, Complete CRM™ is the industry's only credit and compliance-enabled CRM that lets dealers achieve maximum profitability on every deal. Built on modern technology, Complete CRM seamlessly integrates credit, compliance, inventory, data mining, lead generation, enterprise functionality, and customized reporting in one tool with a single login.   Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the industry! With over two decades of experience in building Internet Departments and BDCs, we have developed the most effective automotive Internet Sales, BDC, and CRM solutions. Our expertise in creating phone scripts, rebuttals, CRM action plans, strategies, and templates ensures that your dealership's tools and personnel reach their full potential.   Bradley On Demand: The automotive sales industry's top Interactive Training, Tracking, Testing, and Certification Platform. Featuring LIVE Classes and over 9,000 training modules, our platform equips your dealership with everything needed to sell more cars, more often, and more profitably!

Presented by Phillip Kingston & Gary Peer.

** You can easily make money from your pocket, on the go, or sitting at home, with very little effort. EARN MONEY FROM YOUR PHONE: Take Pictures, post on social media & other Micro Jobs** - Foap and EyeEm take pictures and sell them on the market place - Spare5 iOS only and  Moo Cash Do quick tasks, like snap photos or take surveys or post on social media -TaskRabbit local odd jobs - GigWalk local freelance and temporary positions I didn't mention this in the podcast but LetGo is a good app for selling useless junk around your house that someone else might want or need. It's like Tidner but for products instead of dates. Mystery Shopping & Product Testing - Mobee -Easy Shift - Field Agent -Acorn Hunt same company as Rewardable -Rewardable code: NZERAMBI Commute/Travel - CheckPoints code: n8zerdude CHECK IN must open app and click “check in”, not automatic gift cards and PayPal rewards - SweatCoin rewards geared toward athletes -LifeCoin gift cards but minimum cash out is $50 -WinWalk must manually collect coins daily watch videos and take surveys for buns coins fastest earning of all the walking apps - Walgreen balance Rewards manually log work outs and diet, earn Walgreen gift cards -My Achievement (previously Achievemint) requires FitBit Download & Play Apps/Games - Cash Pirate Code: AGMDNL Download and try apps. Usually can un install right away, but it may be required to keep on phone for a few days. Don't download suspicious looking apps Cash Pirate is on iOS as GiftPanda App Nana,  AppBounty, AppJoy are similar to Cash Pirate [WHAFF code: AC69121 play games a few days in a row -AppLike, FitPlay, AppFlame, CoinPop Android Only Apps the more time you spend “playing” the game, the more points you earn towards gift cards. Do not have to actively play the game and can just passively leave it on the charger, with no input. Make sure your screen timeout is off - Mistplay requires active playing/clicking decent game selection - AppZone sort of like AppLike, etc. but has a DAILY LIMIT to how many points you can earn per app. Resets each day. -  Fruxweaver Apps short slide puzzles, quizzes you cna play in quick “on the go” bursts and earn Amazon gift cards -Lucktastic and Lucky Day code:GNDXYFD daily scratch cardswww.luckydayapp.com/ - Very Dice code: 605813 (actively) watch videos to earn rolls or do one dialy spin, roll dice, earn prizes -Qriket 4.  Get Paid to Unlock Your Phone *Please note: third party lock apps work ONLY for Android, as Apple does NOT allow this. - Adme -WHAFF Locker code: AC69121 -S'more code:3QHACJ - SlideJoy - Perk Screen - BillsBoard Watch Videos Phone Farming - Perk code: 990af73b - CashMagnet code: RXu7AA -YooLotto TV -Rewardable TV - Checkpoints (bonus code: n8zerdude) 2.  Polls & Surveys - 1Q each question is $1. sporadically asks questions, though and kind of rare. definitely worth your time! - iPoll - Quick Thoughts - Kinit easy questions - Google Opinion Rewards Data Sharing - Cross Media Panel apparently now it's “Invite Only”. This was not a thing when I originally signed up. They also mixed together Cross Media Panel with Google Opinion Rewards into one. - AppOtix $10 Amazon every 3 months completely passive - Embee Mobile Performance Meter amount varies based on where you live and what carrier you have  ~$5 per month optional surveys for “boosts” - Panel App very slow but free money optional location based questions for bonus points - McMoney get paid to receive text messages in gibberish not spammy, maybe a couple messages a day at most. Telltale overworked their employees As a bit of a disclaimer and  in order to keep things transparent, some of the links provided are referral or affiliate links. You can use my referral code for bonus points to start. Music Kevin Macleod (various pieces) Nokia Dubstep Remix by DJ Valerio Alessandro Sizzi**

In this episode, join Danielle Doran as she chats with Erika Terblenche and Andy Firth about the Channel Performance Benchmark. Erika and Andy give us everything we need to know about the Benchmark; what it is, why it was created, the channel and sectors it covers, and how clients can put it to work to uncover hidden insights that leads to improved business and channel performance in our onmichannel world. As the largest Mystery Shopping agency in the world, we know the importance of data, data and more data. But knowing what to do with it and how to put it to work is rarely optimised. Erika shares with us how Benchmark data and additional sales data can be used in tandem to achieve greater insight which can have a huge effect on the bottom line through effective mystery shopping programmes. Get ready to uncover how the Channel Performance Benchmark is the competitive advantage your clients need to compare their performance against competitors and wider industry standards, identify performance gaps, uncover best practices, set realistic goals, and make informed strategic decisions. What to learn more about the Channel Performance Benchmark? Head to Ipsos.com. There you can also find previous episodes of this podcast, for more thought leadership on Channel Performance and CX!

In this episode, I dive into the fascinating world of Mystery Shopping, exploring how to bring data to life to create unforgettable customer experiences and elevate service standards. Join me as I uncover the secrets behind our proprietary OARS system, featuring over 10,000 carefully crafted questions designed to evaluate every aspect of a business. Through comprehensive benchmarking and trend analysis, we provide businesses with the insights they need to excel in today's competitive market. I also introduce our versatile audits, available for various industries, which can be handed over to a friend or family member to assess a business using objective, customer-focused questions. By mapping the entire customer journey, these audits offer a fresh perspective, helping businesses identify areas of improvement and drive meaningful change. Don't miss this opportunity to discover how mystery shopping can be a game-changer for your business!

This week on The Home Builder Digital Marketing Podcast, Leah Fellows of Blue Gypsy Inc. and Carol Morgan of Denim Marketing join Greg and Kevin to discuss the 4th Annual Online Homebuyer Mystery Shop Report and how home builders can use the results to improve their follow-up process. https://www.buildermarketingpodcast.com/episodes/233-online-homebuyer-mystery-shop-results-leah-fellows-and-carol-morgan  

Why You Can't Miss This EpisodeIn this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni engages in a vibrant and insightful conversation with Claire Boscq, a seasoned keynote speaker and customer experience expert. Claire shares her journey from hotel management to becoming a mystery shopping expert, discussing the profound impact of combining customer service with the ancient principles of Feng Shui. This episode is packed with actionable insights on enhancing customer experience, the critical role of mystery shopping, and the power of emotional connection in business.About the GuestClaire Boscq is the No1 woman Customer Experience Global Gurus with three decades of expertise, Claire, is an authority in the customer experience industry.International best seller author with 4 published books, she is an international media influencer with her work published in Brazil, Philippines, India, US & Europe.Claire has spoken in over 20 countries; in delivering fast paced and high-energy presentations in French and English. Winner of the Institute of director award, she is also a on the board of Virtual Speaker Association.She brings a more holistic and comprehensive approach to organizations and individuals with her BizShui™ Method, creating powerful flow in businesses by integrating a blend of the traditional Feng Shui principles with modern business & personal needs, energizing people and places into prosperity.She truly is The Energizer. Are you ready to shift your vibes?Relevant Linkshttps://www.linkedin.com/in/claireboscq/The Top 3 Key LearningsThe Power of Mystery Shopping: Mystery shopping provides critical, unbiased feedback on customer service, helping businesses identify areas for improvement and celebrate successes.Feng Shui in Customer Experience: Integrating Feng Shui principles can enhance the customer and employee environment, creating positive and memorable experiences.Consistency and Accountability: Successful customer experience strategies require consistent implementation, transparency, and accountability at all organizational levels.Chapters00:00 - Game Start00:32 - Introduction to Claire Boscq01:00 - Claire's Journey and Background03:02 - Mystery Shopping and Its Importance07:38 - Energy and Emotional Connection in Customer Experience12:18 - Steps for a Successful Mystery Shopping Program17:14 - Digital vs. Physical Mystery Shopping21:28 - Overcoming Challenges in Implementing Mystery Shopping28:20 - Employee Engagement and Transparency30:03 - Looking Ahead: Customer Experience in 10 Years31:26 - Claire's Golden Nugget33:37 - Closing RemarksYour feedback is invaluable to us! Please follow and subscribe to the podcast using the links below:Apple Podcast: https://apple.co/3qYr4nh Spotify: https://bit.ly/3GhCGXeCXGK

If you are in the hospitality sector or another customer-centric industry, looking for a company to help elevate your customer experience, look no further as a mystery shopping service might be the answer to your problems. To give us more more insights into this industry is tonight's profile, Samkeliso Nkwanyane |Hospitality Consultant and Trainer.See omnystudio.com/listener for privacy information.

When is the last time you tried to buy a car from your business? I tried to buy a car recently and the experience left a lot to be desired. It ranged from being ignored to a lack of process.  This wasn't a mystery shopping exercise but a genuine need.  How would you know if this happened in your business? Here are the highlights: {03:10} Assume every customer is a mystery shopper {10:17} Ignored in Mercedes {14:52} The BMW experience {24:38} Hard work customer {32:00} Identify what's happening in your business {35:46} Does mystery shopping work? About Symco Training: Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only inspiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon's words ‘real world', it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal. To find out more visit: www.symcotraining.co.uk

Unlock the potential of mystery shopping as both a fulfilling career and a lucrative opportunity, with insights from the radiant Mercedes Eckert, CEO of iShop. On "Call Me CEO," we celebrate women entrepreneurs and this week is no exception. Mercedes takes us through her inspiring shift from managing at Claire's Boutique to spearheading a global mystery shopping empire, proving it to be more than just a side hustle. As you listen, you'll be captivated by stories of empowerment and the myriad ways in which this enterprise offers a financial lifeline for people from all walks of life.This episode is a treasure trove of wisdom for any entrepreneur looking to scale their business. We dissect the strategies that have catapulted companies to the forefront of customer experience, borrowing transformative lessons from giants like Walmart. Moreover, I open up about my own recent acquisition, sharing the valuable lessons ingrained in the process of welcoming new team members and emphasizing the importance of seamless integration. It's a candid conversation about growth, challenges, and the relentless pursuit of improvement that drives successful entrepreneurship.Balancing the roles of motherhood and CEO is no small feat, and here we explore the harmony between the two. I share my personal reflections on raising teenagers while nurturing a business, highlighting that it's not just about the bottom line, but also about the relationships and values we cherish. Plus, we acknowledge the necessity of self-care for entrepreneurs, with a nod to the respite found in the pages of a good book. Tune in for an episode that not only elevates the spirit of female entrepreneurship but also touches the heart with its blend of personal and professional insights.Interested in becoming a virtual assistant? Join the 60 Days to VA Course:www.camillewalker.co/VAAccess the 5-day email sequence to help you discover your purpose:www.callmeceopodcast.comLooking for one on one coaching to grow your team, reach your goals, and find the right life balance. Grab a free discovery call with Camille:www.calendly.com/callmeceopodcast/discovery-call-with-camilleJoin Camille's group coaching program!https://she-e-o.co/Become a Mystery shopper: https://msha.ke/mercedeseckertCamille's Website: https://camillewalker.co/call-me-ceo-podcast/ Connect with Mercedes:Linkedin: https://www.linkedin.com/in/mercedes-eckert-b1245117a/ Facebook: https://www.facebook.com/MercedesEckert/IG: https://www.instagram.com/mercedeseckert/Connect with Camille Walker:Follow Camille on Instagram: www.instagram.com/CamilleWalker.coFollow Call Me CEO on Instagram: www.instagram.com/callmeceopodcast

Víte, co se skutečně odehrává na vaší zákaznické podpoře? Jak ve skutečnosti reaguje, řeší krizové situace, nepříjemné dotazy, komplikované zákazníky nebo zda umí prodat něco navíc? Většina e-shopů to neví a pomoci jim může mystery shopping. Právě o něm jsem si povídal s Jurajem Harkabuzíkem z CustomerHero, na které firmy svou zákaznickou podporu outsourcují. Tato epizoda je součástí podcastu www.mladypodnikatel.cz a moderuje ji Jiří Rostecký. Poslechněte si také prémiové rozhovory, ve kterých jdeme ještě více do hloubky a zveme si ty nejzajímavější hosty: https://bit.ly/MPpremium (Sponzorováno) Veškerá doporučení, informace, data, služby, reklamy nebo jakékoliv jiné sdělení zveřejněné na našich stránkách je pouze nezávazného charakteru a nejedná se o odborné rady nebo doporučení z naší strany. Podrobnosti na odkazu https://mladypodnikatel.cz/upozorneni.

Víte, co se skutečně odehrává na vaší zákaznické podpoře? Jak ve skutečnosti reaguje, řeší krizové situace, nepříjemné dotazy, komplikované zákazníky nebo zda umí prodat něco navíc? Většina e-shopů to neví a pomoci jim může mystery shopping. Právě o něm jsem si povídal s Jurajem Harkabuzíkem z CustomerHero, na které firmy svou zákaznickou podporu outsourcují. Tato epizoda je součástí podcastu rostecky.cz a moderuje ji Jiří Rostecký. Poslechněte si také prémiové rozhovory, ve kterých jdeme ještě více do hloubky a zveme si ty nejzajímavější hosty: https://bit.ly/MPpremium (Sponzorováno) Veškerá doporučení, informace, data, služby, reklamy nebo jakékoliv jiné sdělení zveřejněné na našich stránkách je pouze nezávazného charakteru a nejedná se o odborné rady nebo doporučení z naší strany. Podrobnosti na odkazu https://mladypodnikatel.cz/upozorneni.

Ve vztahu k zákazníkům patří Česko mezi germánské kultury, kde pragmatický přístup převažuje nad vítáním a úsměvy. Také vstřícnost obsluhy sledují a hodnotí tzv. mystery shoppeři. „Řekněme po takových třech, pěti minutách by měla toho zákazníka aktivně oslovit s nabídkou pomoci,“ doporučuje Václav Šojdel, prezident obchodní organizace MSPA. Kde se mystery shopping uplatňuje a proč by jeho výstupy neměly sloužit jako důvod k propouštění?Všechny díly podcastu Host Radiožurnálu můžete pohodlně poslouchat v mobilní aplikaci mujRozhlas pro Android a iOS nebo na webu mujRozhlas.cz.

Ve vztahu k zákazníkům patří Česko mezi germánské kultury, kde pragmatický přístup převažuje nad vítáním a úsměvy. Také vstřícnost obsluhy sledují a hodnotí tzv. mystery shoppeři. „Řekněme po takových třech, pěti minutách by měla toho zákazníka aktivně oslovit s nabídkou pomoci,“ doporučuje Václav Šojdel, prezident obchodní organizace MSPA. Kde se mystery shopping uplatňuje a proč by jeho výstupy neměly sloužit jako důvod k propouštění?

In this episode, Sean, Leedham, and Tim strap on their servo harnesses and grab for the BIG GUNS, we review the heaviest weapons available; the heavy weapons of Necromunda.Episode Contributors:Seanhttps://www.instagram.com/alwaysstrikesfirst/Leedhamhttps://www.instagram.com/leedhamtekani/Timhttps://www.instagram.com/eyeofhoruspod/Gang Bang Group:https://www.facebook.com/groups/166222270782073/EOH Patreon:https://www.instagram.com/eyeofhoruspod/

In this week's episode of the Healthcare Experience Matters Podcast, we are joined by Barbara Khozam, a Certified Patient Experience Professional (CPXP), and “professional patient.”  Barbara shares insights into her deep involvement in healthcare through mystery shopping the patient experience. As a professional patient, Barbara delves into the world of mystery shopping, helping healthcare organizations view the patient's perspective to enhance their services. During today's interview with Barbara, we hope that listeners will gain practical advice based on her years of 'shopping the patient' experience. Learn More: https://healthcareexperience.org/mystery-shopping 

In today's episode, we had the pleasure of speaking with Fran O'Hagan, President and CEO of Pied Piper, a mystery shopping organization that focuses on customer interactions at Powersports dealerships. Fran brings a wealth of experience in dealership operations, having worked in the automotive and powersports industries, as well as being an avid motorcycle buyer. He is well-versed in how dealerships should interact with digital customers for sales and service. During our conversation, we discussed the survey questions, how they are scored, and why it is important for dealerships to incorporate them into their customer outreach. We also talked about how dealerships of different sizes and with varying levels of resources can use this information to improve their processes. We then touched on the importance of mystery shopping your own store to assess the customer experience. Fran emphasized how a poorly scored survey can highlight areas of improvement in your process, serving as a "burglar alarm" of sorts. As we rely more on technology to automate workflows, it is important to ensure that it is working as intended. Pied Piper can provide valuable insights into the customer experience, but it is up to the dealership to make the necessary changes. Lastly, don't forget to subscribe and follow for weekly updates. If you have any suggestions or want to chat with us, please leave a comment. Subscribe Spotify: https://spoti.fi/3N9lzfg  Subscribe Apple Podcast: https://apple.co/43FoanX  Subscribe YouTube: https://youtube.com/@dealershipfixit  Follow Our Guest Fran: LinkedIn: https://www.linkedin.com/in/franohagan/  Pied Piper PSI: https://www.piedpiperpsi.com/  Follow Our Host Jacob: LinkedIn: https://linkedin.com/in/jacob-b-berry  Website: https://www.internetsalescoaching.com/  Twitter: https://twitter.com/mrjacobberr  Follow the Fixit: Twitter: https://twitter.com/DealershipFixit  TikTok: https://tiktok.com/@dealershipfixit  Facebook: https://facebook.com/dealershipfixit  Instagram: https://instagram.com/dealership_fixit  Online: https://linktr.ee/dealershipfixit Sponsor: https://motohunt.com/dealers --- Send in a voice message: https://podcasters.spotify.com/pod/show/dealershipfixit/message Support this podcast: https://podcasters.spotify.com/pod/show/dealershipfixit/support

Ep #75: In this episode of the Budget Divas podcast, you will hear my journey into the world of mystery shopping and provide three essential tips for those wanting to embark on this exciting adventure. These tips can be applied before you even register for your first mystery shop. 1. **Practice Writing Reviews:** Start by honing your storytelling skills by reviewing places on platforms like Yelp and Google. This practice will help you create detailed and compelling reports in the future.2. **Talk Less, Listen More:** When mystery shopping, it's crucial to ask the right questions and then actively listen to the employees. They should lead the conversation, helping you evaluate their customer service skills effectively.3. **Start with Inquiry Shops:** To build confidence without risking your money, begin with inquiry shops. These shops don't require purchases but serve as an excellent foundation for your mystery shopping journey.Remember that while the initial challenges may seem overwhelming, commitment and practice will lead to proficiency in mystery shopping. This journey can transform your life, helping you pay off debts, dine in top restaurants, and enjoy experiences while getting paid. For those who want to delve deeper into the world of mystery shopping and budgeting, I invite you to attend my live training sessions, where you can learn how to reach your financial goals faster and enjoy the process. So, get ready to embark on this exciting journey and make it work for you.You're Invited to a free LIVE training: How To Get Out of Debt Faster With Mystery Shopping. Register here: https://www.budgetdivas.com/fasterMystery shopping? What's that got to do with my finances? Mystery shopping isn't just about scoring free meals or testing out luxury cars; it's a powerful tool that can turbocharge your journey to financial independence! Imagine paying off your student loans, credit card debt, or that pesky mortgage years ahead of schedule! Head over to www.budgetdivas.com/faster and secure your spot. Seats are limited, and you won't want to miss out on this life-changing event. It's time to take control of your financial future and unlock the potential within you.

In this episode, Sean, Leedham, and Tim delve into the fascinating and seductive world of Special Weapons!Episode Contributors:Seanhttps://www.instagram.com/alwaysstrikesfirst/Leedhamhttps://www.instagram.com/leedhamtekani/Timhttps://www.instagram.com/eyeofhoruspod/Gang Bang Group:https://www.facebook.com/groups/166222270782073/EOH Patreon:https://www.instagram.com/eyeofhoruspod/

Ep #71: What if it was true, that you could have your cake and eat it too? What would it mean for you to enjoy the finer things in life WHILE still paying off debt?In this episode, you'll hear my personal journey of rediscovery, financial empowerment, and a unique approach to overcoming debt while living your dreams. My own story of how mystery shopping became the catalyst for transformation, even in the midst of debt.We are all familiar with the struggle of balancing the demands of everyday life while grappling with a mountain of student loans and credit card debt. Despite passion for dining out, traveling, and spending quality time with loved ones, debt seemed insurmountable. Options for indulging in the things I loved were limited, leading me to extreme frugality and unconventional money-saving methods.But then, a chance conversation with a colleague introduced me to the world of mystery shopping. It was a revelation - the opportunity to enjoy her favorite activities without the crippling cost. Through mystery shopping, I began to dine at high-end restaurants and experience luxurious outings, all while getting reimbursed for expenses. Even more thrilling, I could bring her husband and son along on these adventures.In this episode, you'll hear the true power of mystery shopping to manage your finances better. With the additional income from mystery shopping, she could tackle her debts systematically. By creating a detailed budget, it allowed me to enjoy life while also making significant strides toward debt freedom. Through patience and discipline, I resisted overspending, making mindful choices that aligned with her financial goals.As a result, my debt began to shrink, and financial freedom became a reality. In just one year, our family paid off a remarkable $41,000 of debt, all while enjoying the experiences we cherished. Mystery shopping not only provided financial relief but also opened doors to new adventures and introduced her to incredible people in the industry.If you're eager to learn more about accelerating your debt payoff journey while enjoying the things you love, I'd love to invited you to a free training session at www.budgetdivas.com/faster, providing invaluable insights and strategies for financial freedom without sacrificing your lifestyle.So, remember, it's never too late to rewrite your financial narrative and turn your dreams into reality.You're Invited to a free LIVE training: How To Get Out of Debt Faster With Mystery Shopping. Mystery shopping? What's that got to do with my finances? Mystery shopping isn't just about scoring free meals or testing out luxury cars; it's a powerful tool that can turbocharge your journey to financial independence! Imagine paying off your student loans, credit card debt, or that pesky mortgage years ahead of schedule! Head over to www.budgetdivas.com/faster and secure your spot. Seats are limited, and you won't want to miss out on this life-changing event. It's time to take control of your financial future and unlock the potential within you.

In this episode, Sean and Tim take a walk around the Spire Black Market, at great personal risk to ourselves! What we found there might SHOCK you!Episode was recorded back in May, Tim totally lost track of it, punishment cyber-scourging has been executed.Episode Contributors:Seanhttps://www.instagram.com/alwaysstrikesfirst/Timhttps://www.instagram.com/eyeofhoruspod/Gang Bang Group:https://www.facebook.com/groups/166222270782073/EOH Patreon:https://www.instagram.com/eyeofhoruspod/

Ep #69: In this podcast episode, we discuss the exciting world of mystery shopping and how it can be a rewarding opportunity for various individuals, including moms, dads, and military spouses. We highlight the financial benefits of mystery shopping, from saving money on everyday expenses to earning extra income. Listen in as Nadia shares personal experiences and tips to make the most of mystery shopping, including:Overcoming Fear of the Unknown: Don't be afraid of trying mystery shopping. The task is easy if you're observant and can write clearly. It's an opportunity that can fit a wide range of people.Starting Small and Local: Start with mystery shops close to your home to minimize expenses and make it convenient. Trying out shops nearby is a great way to get started without overcommitting.Focus on Similar Types of Shops: Choose a certain type of shop and do multiple of the same kind on the same day. This helps streamline the process as you become familiar with the requirements, making reporting more efficient.Mystery shopping can have a positive impact beyond personal gain. Nadia shares stories of how she's used her mystery shopping experiences to give back to her community by providing food to those in need and surprising hardworking individuals with gifts. Hear Nadia's advice to use mystery shopping as a flexible and rewarding side hustle. This episode highlights the practicality of mystery shopping and its potential to contribute to financial goals while making a positive impact on others' lives.You're Invited to a free LIVE training: How To Get Out of Debt Faster With Mystery Shopping. Mystery shopping? What's that got to do with my finances? Mystery shopping isn't just about scoring free meals or testing out luxury cars; it's a powerful tool that can turbocharge your journey to financial independence! Imagine paying off your student loans, credit card debt, or that pesky mortgage years ahead of schedule! Head over to www.budgetdivas.com/faster and secure your spot. Seats are limited, and you won't want to miss out on this life-changing event. It's time to take control of your financial future and unlock the potential within you.

Lars Wrobbel kenne ich nun schon seit 10 Jahren und habe seinen Weg als Unternehmer, Buchautor, Verleger und Investor schon über eine längere Zeit beobachtet. Dabei war er auch schon öfters hier im Podcast zu Gast und konnte bereits zahlreiche Finanztipps liefern, die vor allem eines sind: PRAKTISCH UMSETZBAR! Und genau da macht er heute auch weiter! So sprechen wir heute nicht nur über verschiedene Möglichkeiten mit Amazon Geld zu verdienen, z.b. durch Bücher, Merchandise, FBA, Affiliate Marketing usw. sondern auch durch andere Methoden wie z.b. dem "Mystery Shopping" und mehr. Viel Spaß bei der heutigen Ausgabe. Partner des heutigen Podcasts ist Athletic Greens AG1, das sind 75 Inhaltsstoffe zur Unterstützung deiner Ernährung mit nur einem Löffel - Vitamine, Mineralstoffe, Bakterienkulturen, Botanicals und weitere Zutaten aus echten Lebensmitteln. In einem Glas Wasser verrühren, fertig. Teste AG1 völlig risikofrei mit 90 Tagen Geld-zurück-Garantie und sichere dir bei deiner AG1 Erstbestellung einen kostenlosen Jahresvorrat an Vitamin D3+K2 zur Unterstützung des Immunsystems & 5 praktische Travel Packs! Alle Infos auf: athleticgreens.com/aktienmitkopf Über Aktien mit Kopf bekommst du bei deiner ersten AG1 Bestellung außerdem einen Jahresvorrat an Vitamin D3 und außerdem 5x togo Beutel für deinen Urlaub oder Geschäftsreisen. HIER GEHT ES ZUR AKTION Interesse an einem Gespräch mit mir für den Podcast? Schreibe mir deinen Themenvorschlag mit dem Betreff "Podcast" an kolja@aktienmitkopf.de. Folge direkt herunterladen

Ep: #66 Do you remember when you were a child and had childlike faith and trusted that everything was going to be alright?  In today's podcast, my guest is Jimmy Yamada. Jimmy Yamada, Jr. is the chief executive officer at A-1 A-Lectrician, a third-generation electrical contracting firm started by his father in 1957 and now currently run by his son. He is the founding pastor of Cedar Assembly of God in Honolulu, Hawaii. He is the author of God's Hand in the Life of an Electrician, How to Thrive in an Economic Disaster, God's Hand in the Life of a Dreamer, and God's Hand in the Life of a Pastor.  Jimmy gives us insight on the blessings and miracles that unfold when we surrender our financial worries to God. From overcoming life and financial struggles to witnessing unexpected provisions and opportunities, Jimmy reminds us that God's wisdom and provision extend beyond what we can imagine. It's easy to find ourselves constantly worrying about money. Whether it's managing bills, meeting financial obligations, or striving for a secure future, the burden of financial stress can weigh heavily on our minds. By shifting our perspective and cultivating a deep trust in God, we can break free from the cycle of worry and experience true peace and contentment. Highlights from today's episode: 1. Reflect on God's Faithfulness:Take a moment to reflect on your past experiences and how God has faithfully provided for you. Recall instances where you thought there was no way out, only to witness miraculous solutions and unexpected blessings. 2. Develop a Gratitude Practice:Gratitude is a powerful antidote to worry. Cultivate a daily gratitude practice by listing three things you're thankful for each day. This simple exercise helps shift your focus from scarcity to abundance, reminding you of the countless blessings already present in your life.3. Seek Wisdom in Financial Matters:While we place our trust in God, it's essential to exercise wisdom in managing our finances. Create a budget that aligns with your income and expenses, and seek financial advice when necessary. 4. Surrender Control:One of the biggest barriers to trusting God with our finances is our desire to maintain control. However, true trust requires surrendering our need for control and recognizing that God is ultimately in control of our lives. 5. Embrace God's Promises:The Bible is filled with promises of God's provision and faithfulness. Spend time studying verses that speak to His care for His children, such as Matthew 6:25-34 and Philippians 4:19. Meditate on these promises, internalize them, and allow them to shape your mindset. 6. Engage in Generosity:Counterintuitively, practicing generosity can alleviate financial worries. When we give generously, we acknowledge that everything we have belongs to God, and we trust that He will continue to provide for our needs. Worrying about money can consume our thoughts and drain our energy, hindering our ability to live fully and embrace the present moment. By intentionally shifting our focus towards trust in God, we can experience freedom from financial worries. By reflecting on God's faithfulness, practicing gratitude, seeking wisdom, surrendering control, embracing His promises, and engaging in generosity, we open ourselves up to a deeper sense of peace and contentment. Trusting in God's divine provision allows us to release the burden of worry and live with confidence, knowing that He is faithful to provide for all our needs.Free On-Demand Mini Training: "Unveiling the Secrets: Master the Art of Mystery Shopping and Earn While You Shop!" Click here for the class: https://www.budgetdivas.com/mysterytraining.

Ep #65: What are some common money stories that we tell ourselves, and how can examining and reshaping these narratives lead to a healthier relationship with finances? To be able to let go of the weight of suppressed feelings and emotions, and fostering an environment where people can be authentic and shed the need for phony masks and walls, we can create a space where individuals can grow and thrive.In today's podcast, my guest is Peggy Easterling of the Mindset School. At the age of 8, Peggy became the victim of abuse by her grandfather. This led to a consistent state of fight or flight, wiring her brain in self-protection, and pushing away authentic relationships due to distrust. Although God used her to do some amazing things in her early life in spite of her skeletons, it was not until her 40s that Peggy became fed up with the fake, phony smile. With help, she finally unpacked and surrendered the basement of her heart to Christ, learned to smile from within, and have fun and enjoy life again. Peggy is making it her life's mission to help other women smile from the inside out. She wants to wrap loving arms around the child still balled up in darkness within women and show them they can have fun, be playful, and love to live again. She founded The Mindset School to forever be a student of renewing her mind the way God intended and to help others do the same.Highlights from this episode: Valuable insights, practical tips, and heartfelt encouragement as we explore the connection between our mindset, personal stories, and financial well-being. Reshaping your money story can pave the way for a brighter, more fulfilling future. How to smile from within and create a life where you thrive!Free On-Demand Mini Training: "Unveiling the Secrets: Master the Art of Mystery Shopping and Earn While You Shop!" Click here for the class: https://www.budgetdivas.com/mysterytraining.

Ep #64: Single mothers face unique challenges when it comes to managing finances while also juggling the responsibilities of raising children and pursuing dreams. In this week's podcast, Gail Clifford provides practical guidance, insightful interviews, and actionable tips specifically tailored to the needs of single moms.Gail became a single mom after losing her husband when her daughter was just a baby. She was determined to make the most of her financial resources and create a thriving life for herself and her daughter.Gail has spent the last 30+ years as a highly-paid Internal Medicine Hospitalist for hospitals across the midwest, Arizona, and Washington State and knows the ins and outs of the pain of being a single mom and balancing a crazy personal and professional schedule. I remember when I was a single mom. It was incredibly rewarding and challenging. And when you add budget constraints to the mix, it can sometimes feel like an uphill battle.Throughout this podcast, we'll be exploring a wide range of topics, all centered around managing your finances, stretching your dollar, and finding creative solutions to everyday challenges. We'll discuss practical strategies for budgeting, saving, and investing, as well as ways to maximize your income and tap into available resources. We'll dive deep into the emotional aspects of single parenting on a budget. We'll explore self-care, mental health, and building a strong support network that understands and embraces the unique journey you're on.    Free On-Demand Mini Training: "Unveiling the Secrets: Master the Art of Mystery Shopping and Earn While You Shop!" Click here for the class: https://www.budgetdivas.com/mysterytraining.

"Irina Poddubnaia's Expert Strategies for Customer Retention If you're feeling frustrated and overwhelmed because your endless email campaigns and pop-ups aren't increasing sales or customer loyalty, then you are not alone! If the customers are constantly buying, you don't have to worry about the next campaign launch or the next product collection that you're going to roll out. In this episode, you will be able to: Raise the bar of e-commerce success by focusing on crucial post-purchase experiences. Collaborate across departments to achieve outstanding customer support outcomes. Exploit touch points effectively to improve sales and customer gratification. Tailor bespoke, targeted messages for strengthening connections with customers and prospects. Utilize automation tools for refining the customer experience and driving up sales numbers. Do you want to increase sales and customer satisfaction for your E-commerce business? Have you heard these myths about leveraging touch points? Myth #1: More touchpoints always lead to more sales. Myth #2: Touchpoints are only important during the purchase process. Myth #3: Touchpoints don't matter as long as the product is good. But don't worry, Irina Poddubnaia is here to share the truth about leveraging touch points for your E-commerce business. Introducing Irina Poddubnaia Introducing Irina Poddubnaia, the entrepreneurial mastermind behind Trackmage.com, a game-changing platform that aids e-commerce businesses in streamlining shipping, tracking, and elevating their customer experience. Irina is dedicated to transforming the way entrepreneurs view success by emphasizing the importance of the post-purchase experience and fostering strong relationships between businesses and their customers. Her expertise in leveraging touchpoints to drive sales and improve customer satisfaction has made her a go-to source for e-commerce business owners Find Irina Online: https://trackmage.com/ https://www.facebook.com/trackmage/ https://www.linkedin.com/company/trackmage/ https://www.instagram.com/trackmage/ https://www.youtube.com/channel/UCxA1xlANK5j0jdQc02a99rg https://twitter.com/TrackMage The resources mentioned in this episode are: Proactively provide tracking information and order status updates to customers. Ask for reviews and feedback after a customer receives their product. Use delays or issues as an opportunity to apologize and show that the brand cares about its customers. Create a branded post-purchase experience by providing additional product recommendations and information. Delegate and automate customer support as much as possible. Use data on shipping delays and other problems to negotiate discounts with carriers and suppliers. The key moments in this episode are: 00:00:00 - Importance of Post Purchase Experience, 00:04:22 - Risks of Not Focusing on Post-Purchase Experience, 00:08:54 - Branded Experience in Transactional Communications, 00:15:05 - Benefits of Knowing About Problems, 00:17:07 - Leveraging Data for Operating Costs, 00:17:44 - Collecting Reviews, 00:21:15 - Increasing Sales Frequency, 00:25:05 - The Founding of Trackmage, 00:30:15 - Eliminating Typos in Emails, 00:34:24 - Mystery Shopping and Avoiding Detection, 00:34:48 - Free Ebook to Increase Sales, 00:35:04 - Gratitude and Farewell, 00:35:13 - Show Notes and Resources, "A lifelong fan can support the business, buy more, tell to their friends." Importance of Post-Purchase Experience The post-purchase experience is a critical aspect of building customer loyalty and driving sales growth for e-commerce businesses. By providing a seamless, personalized experience throughout the entire order cycle, businesses can ensure that customers feel valued and satisfied, which encourages repeat purchases and positive word-of-mouth. Paying close attention to this stage of the customer journey not only improves retention but also paves the way for sustainable growth in the long run. In the podcast, Irina Poddubnaia highlighted the importance of maintaining open, timely communication with customers after they've placed an order. She emphasized that a proactive approach to order updates, shipping notifications, and delivery information can help alleviate customer anxiety and create a positive, branded experience. By adopting such best practices in the post-purchase phase, businesses can position themselves as trustworthy and customer-centric, which ultimately drives higher sales and a loyal customer base. If you ask the customer at the right time, we are very happy to leave a review. Branded Experience in Transactional Communications Businesses can further leverage their transactional communications to create a branded experience and add value to the customer relationship. By infusing marketing content and brand messaging into routine notifications, such as order status updates and shipping confirmations, businesses can reinforce brand identity while also cross-selling and upselling their products and services. Irina Poddubnaia discussed how companies can utilize post-purchase emails to not just communicate essential order information but also showcase additional products that might interest the customer. By providing personalized recommendations and exclusive offers in these communications, businesses can not only create a branded experience but also increase the likelihood of repeat sales and long-term loyalty. "The post-purchase experience is becoming more and more of a pressing need for all businesses." Collecting Reviews Customer reviews play a crucial role in influencing potential purchasers' decisions and building a brand's online reputation. A steady stream of positive reviews can greatly impact a business's search ranking, making it more discoverable to its target audience. Therefore, it is vital for businesses to have a strategic plan for collecting reviews regularly. In the podcast episode, Irina Poddubnaia shared valuable advice on optimizing the customer review collection process. She emphasized the importance of timing review requests to ensure customers receive them after the product has been delivered, maximizing the likelihood of capturing positive feedback. Irina also acknowledged the need to collect reviews promptly, as waiting too long can diminish the chances of a customer leaving a high-quality review. If the customers are constantly buying, you don't have to worry about the next campaign launch or the next product collection that you're going to roll out. Increasing Sales Frequency An essential part of driving growth in e-commerce businesses is finding ways to increase purchase frequency among customers. By leveraging multiple touchpoints, such as tracking pages and personalized recommendations, businesses can encourage repeat purchases and foster long-term customer relationships. During the podcast, Irina Poddubnaia spoke about the importance of personalizing discounts and upsells across various customer touchpoints. By displaying relevant and complementary products on tracking pages, e-commerce companies can inspire additional purchases and boost sales frequency, leading to increased revenue and customer satisfaction. Access The Free ebook "How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff" Here is the brutal truth about e-commerce: Most eCommerce sellers just focus on getting traffic to their stores. Paid ads, affiliate promotions, events, direct outreach, SEO and etc. and etc. The thinking goes like this: traffic -> paying customers and more traffic -> more paying customers. So in fact, all this becomes a race to get as much targeted traffic as possible. While doing that they forget about existing customers!Do you know that it costs you 5 times more to acquire a new customer than it takes to keep an existing one? The probability of selling to an existing customer is 60-70%, while the probability of selling to a new prospect is 5-20%In this guide, I explain how you can drive back traffic to your store after purchase and make 5-10% extra sales by upselling your existing customers while they are waiting for their orders. This technique doesn't require coding and is easy to apply. Access Now: https://trackmage.com/flywheel-extra-sales/ Join the conversation: https://www.hustlelessprofitmore.com/ https://www.linkedin.com/in/heymickeyanderson/ https://www.facebook.com/hustlelessprofitmore https://www.youtube.com/@heymickeyanderson/ https://www.instagram.com/hustlelessprofitmore/ ____________________________________________________________________________________ With Content at Scale, in just 5 minutes, you can generate high-quality, engaging, research-backed 2,500-word-plus articles. Get started using Content at Scale now with Hustle Less Profit More Podcast Listeners-only offer for 20% more post credits for FREE on any plan you purchase – a deal you won't find outside our special link! >>> https://contentatscale.ai?fpr=heymickey *This post contains affiliate links. If you purchase using our links, we receive a small commission.

Ep #63 I'm excited for you to listen to a webinar that I recorded two weeks ago on how to get unstuck with your finances and how to stop pinching pennies without sacrificing your social life. This was part of a 5 day summit with other coaches to help us get unstuck with money, mindset, time management, and all that stuff that prevents us from living the life we want to curate for ourselves. This webinar got so much attention and positive feedback that I wanted to share it with you all on this podcast. Since this was a webinar there will be times when you'll hear me say that I'm sharing my screen but the information given has all of the content you need to get unstuck with your finances so you can start moving forward one step at a time. Please enjoy this webinar on how to get unstuck with your finances and stop pinching pennies without sacrificing your social life.  You will hear exactly how to change the narrative from “I can't afford it” to “How can I afford it”. You can use these techniques to get unstuck with the money stories that may keep you from moving forward with your financial goals in the next 3 – 6 months!You will learn how implementing side hustles can breakthrough the logjam of a scarcity mindset and turning it into an abundance mindsetIn fact, here's just a sample of what we covered on this breakthrough summit training:* How to identify the source of your stuckness * The reason why our personal God stories are so powerful * Easy ways to try something new to break out of a rut* The solution to break free from the chains of debt* Cool insights, tips, and tricks I've learned over the last year of implementing daily habitsYou get the basic FOUNDATIONS you need to get unstuck with money and finances!Get unstuck with money and achieve financial success!Free On-Demand Mini Training: "Unveiling the Secrets: Master the Art of Mystery Shopping and Earn While You Shop!" Click here for the class: https://www.budgetdivas.com/mysterytraining.

In this episode of His and Her Money Show, we are joined by Jennifer Trinidad, a financial freedom seeker who managed to pay $90000 of debt in four years using the earnings from Mystery shopping. Jennifer explains how she got into the mystery shopping space and used it to support her journey to debt freedom. She talks about the individual internal changes that change the mindset on financial independence, how to get started and thrive in mystery shopping, how it feels to be debt free and the impacts of accomplishing your debt-free goal. Tune in to learn more! What You Will Learn What made Jennifer and her husband get out of debt The internal individual changes that help in the journey to financial freedom Step 1 of pursuing debt freedom Persevering and continuing to move forward toward debt freedom How Jennifer started in the mystery shopping space and used it to support her financial freedom journey What happens in a mystery shop Staying organized while doing shops Incorporating the shops into your lifestyle Getting out of debt without sacrificing your social life Tips on selecting the suitable shops How it feels to be debt free Resources Mentioned MSPA Debt Freedom Blueprint Connect with Jennifer Trinidad Website: https://www.budgetdivas.com/ Facebook: https://web.facebook.com/budgetdivasbyjenn?_rdc=1&_rdr LinkedIn: https://www.linkedin.com/in/jennifer-trinidad-99323b25/ Instagram: https://www.instagram.com/budget.divas/

This week on the Millionaire Car Salesman Podcast, Sean, V., Bradley, interviews Franca Vidal, the head of his client Success department at Dealer Synergy. They discuss the challenges she's seen at dealerships in her years as the head of a department at overseas 3,700 rooftops. Everything from challenges with HR, accountability, management, execution, and a whole lot more. About Franca Franca Vidal-Vamvakidis is the Performance Coach Manager and head of our Client Success Department at Dealer Synergy. With 9+ years of experience at Dealer Synergy, she is known as “Air Traffic Control” for everything Dealer Synergy. This includes Phone Training / Support, Mystery Shopping, CRM, HR, and specializes in ROI / Scorecards. About Dealer Synergy Dealer Synergy is an Award-Winning Training, Consulting, and Accountability firm that has built the most profitable Internet Sales and Business Development departments for Automotive Dealerships across North America. Clients will have access to live support from our expertly trained Management Team, our Technology Team, to assist with all website, graphics, video production, and social networking needs, and our team of analysts who excel in human resources, mystery shopping, and phone training! Resources Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm. The Millionaire Car Salesman Podcast: is the #1 resource for automotive sales professionals, managers, and owners.  Also, join The Millionaire Car Salesman Facebook Group today! The Against All Odds Radio Show: Hosting guests that have started from the bottom and rose to the top.  Also, join The Against All Odds Radio Show Guests & Listeners Facebook Group for the podcasted episodes. For more interactivity, join The Millionaire Car Salesman Club on Clubhouse. Win the Game of Googleopoly: Unlocking the secret strategy of search engines.   The Millionaire Car Salesman Podcast is Proudly Sponsored By:  Money Mind Mapp (M3): Visit MoneyMindMapp.com for help in revolutionizing your business to help you sell more cars by tracking, projecting, and forecasting your personal sales goals! Bradley On Demand: Automotive Sales Industry's #1 Interactive Training, Tracking, Testing and Certification Platform. With over 7,500 training modules, our platform has everything you and your dealership needs to sell more cars, more often and more profitably!  

Clay explains why it is vital for the health of your business to mystery shop your competition and to know objectively what they do well, what you do well, how they are beating you and what you need to improve upon to beat them.

In this episode of The Thoughtful Entrepreneur, your host Josh Elledge talks with Rick West, CEO and Co-founder of Field Agent. Rick shares his experience and expertise in the industry. He explains Field Agent's mission to help brands and retailers overcome everyday sales and marketing challenges through quick and easy collection of retail and competitive data. This can be done through their reliable and actionable business solutions that focus on in-store visibility, shopper insights, and trial campaigns. Rick also walks us through how their system works, including how their agents, who are real shoppers, contribute to the ecosystem: visiting stores, trying products, writing reviews, and more! With the data gathered, he hopes to see their customers firmly in control and winning in retail. Key Points from the Episode: Company Overview: What does Field Agent do? The services offered by Field Agent Learning the Ecosystem: In-store Visibility, Shopper Insights, Mystery Shopping and Drive Trial About Rick West Rick West is husband of one, father of 3, grandfather of two and friend to many. He is an experienced CEO and co-founder of several start-ups with a focus on technology, innovation and CPG. He is a leader in the retail industry for seventeen years in the United States, Hong Kong and Thailand. He has been an entrepreneur for over sixteen years in the United States and currently serves as a speaker and mentor within the business community and the research industry. Life quote: "Don't live in the world of maybe, let your yes be yes and your no be no". About Field Agent Since 2010, Field Agent has been on a mission to change the way the world gathers business information and ideas. They outsource smartphones worldwide to provide audits, information, product reviews, on-demand sales, and more. Field Agent solutions are designed to put brand and retail professionals in control. They've pioneered dozens of fast, simple, self-service (audit, marketing, research) products that can be bought, purchased, and launched with just a few clicks, in minutes. Their agents are real buyers, doing what real buyers do: visiting stores, trying products, writing reviews, etc., all to help our customers win at retail. To date, over 2 million agents have downloaded our app. Links Mentioned in this Episode: Want to learn more? Check out Field Agent's website at https://www.fieldagent.net/ Check out Field Agent on LinkedIn at https://www.linkedin.com/company/field-agent/ Check out Field Agent on Instagram at https://www.instagram.com/fieldagentinc/ Check out Field Agent on Facebook at https://www.facebook.com/fieldagentinc Check out Field Agent on Twitter at https://twitter.com/fieldagentinc Check out Rick West on LinkedIn at https://www.linkedin.com/in/rickwest01/ Check out Rick West on Twitter at https://twitter.com/RickWest01 Don't...

How can you be even more successful in sales? Why is it important to always answer calls? Of everything that you do, calling your leads the first time is equally important to anybody who calls you back. Always make sure to answer the call because it’s literally all that matters. In this episode, I continue […]

Ep #39 In this episode of the Budget Divas podcast, my guest is Brandy Shumate. Brandy is an Account Queen and handles bookkeeping and financial advisory services. Brandy graduated with an accounting degree and has continued her education by taking bookkeeping and financial advisory courses over the years since college. If you work in the gig industry or have a side hustle, you will love this episode. In this episode, you will learn:valuable tips on how to keep personal and business expenses separatehow to stay organized with business receiptstips on tax write offs that are legal with the IRShow to create good recordkeeping habitswhat to look for when outsourcing bookkeeping tasksBrandy loves  slaying all of your bookkeeping dragons! Account Queen provides a professional, prompt, and accurate financial reporting service all while building a relationship that goes beyond just keeping your books. Some of their add on services include payroll, inventory management, sales tax, weekly AP management, and tax services starting January 2023.To learn more about Brandy's services, visit her website at https://www.accountqueennow.com for more information and to schedule a free consultation meeting. 

How does persistence help you to be successful in sales? What is holding you back in making that 2nd call attempt? As someone who is in sales, it is not just about calling or emailing once, you have to be persistent and determined in the right way. If you are not reaching out to your […]

What is mystery shopping? What are some lessons that we can learn from it? If you’re in sales, an individual contributor, or a salesperson, this is super important for you because this is the difference between winning and losing. In this episode, I talk about a mystery shopping lesson, which is speed to lead. Learn […]

You've probably heard about mystery shopping as it's been a valuable market research tactic for a long time. Yet, there are new aspects to understand when designing a program and measuring what's relevant for customers and your business. Stacy Sherman interviews Claire Boscq, UK's Top 20 Customer Service Influencer, and author, about doing mystery shopping right to gain a competitive advantage. Topics include: How mystery shopping works, pitfalls to avoid, benefits, and best practices for mystery shopping in-person vs. virtually. You'll also hear customer experience leadership tips and ways to enhance employee productivity through BizShui™ Method Details @ DoingCXRight.com/podcasts

In this episode, Sean, Leedham, and Tim start a walk around of the local Trading Post, we have time to check out the Basic Weapons and Pistols in this episode, and talk a lot about load outs, performance, and price! If you're wondering about how to fit out your gang fighters, this is the series for you!Episode Contributors:Seanhttps://www.instagram.com/alwaysstrikesfirst/Leedhamhttps://www.instagram.com/leedhamtekani/Timhttps://www.instagram.com/eyeofhoruspod/Gang Bang Group:https://www.facebook.com/groups/166222270782073/EOH Patreon:https://www.instagram.com/eyeofhoruspod/