Podcasts about negative reviews

Marc takes open questions from property managers on a variety of topics including effective strategies for handling disrespectful tenants, creating DIY repair videos, and qualifying potential owners. Learn how to respond to negative reviews, implement a welcome gift strategy, and navigate the complexities of credit repair recommendations.   This episode is packed with valuable insights and actionable advice, guiding you towards a more efficient and successful property management business. Gain expert knowledge and tackle those everyday challenges with confidence.   For reliable real estate loans for investors check out LendingOne.   Manage more doors with less stress with LeadSimple!   Rentvine - the property management software you can trust   Grow your property management business with PMW.   Join us at the NARPM Broker Owner Conference.   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

In this episode of Lunch with Norm, Norm Farrar welcomes Shane Barker, founder of Trace Fuse, to discuss the art and science of managing and removing negative reviews on Amazon. Discover proven strategies to protect your star ratings and sales, while staying compliant with Amazon's guidelines. Key topics include: - Why negative reviews aren't always bad—and how to use them to improve your product. - The hidden impact of star rating drops on your BSR and PPC costs. - How to identify and handle non-compliant reviews with expert precision. - Shane's top tips for maintaining a 4.3+ rating and avoiding sales decline.   Whether you're a new or seasoned Amazon seller, this episode is packed with actionable insights to help you safeguard your reputation, boost conversions, and stay ahead of competitors.

Today, Jimmy chats with Larry Anderson. Larry shares his journey from hands-on technician to business manager, hammering the importance of surrounding yourself with the right team. Jimmy reflects on the emotional roller coaster of managing customer feedback and the challenges of transitioning to a more managerial role. Larry offers practical advice on making business processes more efficient and selecting the right customers to ensure long-term success.00:00 Adaptation eases setbacks and unexpected events.06:36 Quickly remove unsuitable prospects from your business.10:10 Coaching effectiveness depends on participant readiness.12:51 Encouraged to hire the best tech talent.15:42 No obstacles due to quick, structured discussions.19:12 Motivation surpasses monetary incentives, right people matter.21:49 Fascination with tech drives continuous learning guidance.24:16 Rewritten processes are often ignored, causing frustration.29:59 Group helps maintain focus, but can't cut it.33:14 Multiple factors contribute to personal growth.33:56 Coaching questions ROI, personal growth emphasized.39:24 Realizing past mistakes fosters personal growth.40:11 Reflecting on future growth and uncertain path.43:18 Larry's your man for those vehicles. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy and Steph, known as "that Tool Girl," delve into the polarization within the automotive industry, challenging the notion that "the customer is always right." Steph shares her insights on the critical need for clear, effective communication with customers to avoid misunderstandings and disputes. They also tackle the impact of social media on businesses, emphasizing the ethical responsibility of shops to admit and rectify their mistakes.00:00 Apprenticeship varies; four-year track for automotive.06:21 Government overreach deters poorly executed vehicle repairs.13:46 Imports car parts from USA; rotors locally.18:03 Unnecessary charges for simple repairs, excessive billing.23:47 Accountable for verifying before ordering parts.27:10 He avoided admitting fault to protect his ego.32:53 Fraud persists despite perceived transparency online.42:25 The Transmission issue led to burned overdrive clutches.44:19 Customer upset switches service after one mistake.50:46 Fear-driven avoidance hinders accepting and capitalizing on mistakes.54:19 Exaggerated video views, unexpectedly reached 3 million.01:04:46 Professionally handle mistakes, and prioritize the bigger picture.01:05:40 Viral video causes significant financial impact. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this conversation, Tiger Safarov interviews Grace Rizza, CEO of Identity Dental, about the changing landscape of marketing and advertising for private dental practices. They discuss the impact of AI on content creation, the importance of fine-tuning AI-generated content, and the need for human oversight. They also touch on the changes in Google's algorithm and the challenges of staying compliant with Google's best practices. Grace emphasizes the importance of custom real content on social media and the benefits of outsourcing technical marketing tasks. They also discuss the advertising potential of Meta (formerly Facebook) and the need for realistic expectations in dental marketing. In this conversation, Grace Rizza discusses the importance of brand building and long-term reputation in dental marketing. She emphasizes the need to use meta ads strategically, depending on the goals of the practice. Rizza provides examples of when to use meta ads for lead generation and when to use them to communicate something unique or special about the practice. She also highlights the significance of brand positioning, brand message, and logo design in creating a strong brand identity. Additionally, Rizza touches on the role of reviews, the relevance of blogs in dental marketing, and the challenges of email marketing. More information or schedule a call with Grace: https://go.oncehub.com/grace Coca Cola the logo History: https://www.brandcrowd.com/blog/the-logo-history-of-coca-cola/  Video editing Software: Opus.pro Chapters (00:00) Introduction and Reconnecting (01:49) The Changing Landscape of Marketing and Advertising (04:11) The Impact of AI on Content Creation (07:26) Fine-Tuning AI-Generated Content (12:46) Using AI to Respond to Negative Reviews (17:17) Navigating Google's Algorithm and Best Practices (21:09) Outsourcing Technical Marketing Tasks (25:21) Advertising on Meta: Setting Realistic Expectations (27:11) Strategic Use of Meta Ads (35:45) Building a Strong Brand Identity (43:42) The Role of Reviews and Video Testimonials (48:48) The Relevance of Blogs (51:10) Challenges and Considerations in Email Marketing

Welcome back to another episode of the Elite Expert Insider Podcast! Today, Melanie Johnson sits down with Leisa Holland Nelson, a seasoned business leader and the Chief Marketing Officer at Astound. Leisa shares invaluable insights on the power of backlinks and SEO, stressing the importance of relevant, well-written blogs in driving website traffic. Learn the critical role of managing online reviews and the significance of maintaining a positive digital reputation.  Culture Club: https://cultureclubhtx.com/  

This long overdue episode reveals two new scathing negative reviews that Dr. Kuba received in the last few weeks. After lamenting the torture of these negative reviews, Dr. Kuba and Bethany discuss the specific details of the reviews. They also identify the specific claims that the reviewer made which then informed the needed response. They also discuss the various dialogue that she and her advisory group exchanged as they discussed the proper response. Finally, Dr. Kuba shares the response that was posted.Previous Episodes Worth Revisiting: Real Life Online Patient Reviews and How We Responded Disgruntled Patients

Alles über den COROS DURA Fahrradcomputer mit 120 Std. Akkulaufzeit! Erfindet COROS das Rad (doppeldeutig) neu? Wo ist er besser und wo schlechter als Karoo, Wahoo, Garmin? Seit 2017 kommt das erst mal wieder ein nennenswerter neuer Player auf den Fahrradcomputer-Markt, die Fahrradcomputer-Bedienung komplett neu denkt. In meinem ersten Solo-Podcast und einer Art Audio-Review erzähle ich alles, was ich zu dem Gerät weiß. Dazu viele Hörerfragen, die ich über Instagram bekommen habe. COROS DURA vormerken im Shop: https://www.enjoyyourbike.com/detail/index/sArticle/25646/sCategory/1999958 Hammerhead Karoo 3 im Shop: https://www.enjoyyourbike.com/hammerhead-karoo-gps-fahrradcomputer-3.-generation-94234926 Garmin Edge 1040 im Shop: https://www.enjoyyourbike.com/garmin-edge-1040-gps-fahrradcomputer-mit-navigations-und-online-funktionen-68924504 Wahoo im Shop: https://www.enjoyyourbike.com/wahoo-fitness/ ## INHALT ## 00:00:00 Intro: Review zum Hören als neues Format 00:07:37 Wo ordnet sich der DURA ein gegenbüer Garmin, Karoo, Wahoo? 00:22:59 COROS DURA Im Detail: Das Gerät und Design 00:31:10 Alle Funktionen des COROS DURA 00:42:06 Akkulaufzeit: Welche Vorteile und Nachteile hat die lange Akkulaufzeit? 00:44:26 Digital Dial: Gut bedienbar oder Unbrauchbar? 00:50:25 Navigation, Routing, Komoot, usw. Wie ist das Gerät für Routing geeignet? 00:57:33 Trainingsplattform immer mit an Board: COROS Training Hub 00:59:19 Welche Funktionen fehlen? 01:01:29 Fazit & Kaufberatung: für wen ist das Gerät das Richtige? 01:06:58 Hörerfragen Part I: Varia, Routing, Darstellung, Aufladen, Sync, uvm. 01:29:09 Negative Reviews von zwei Youtubern: sehr unfair, was soll das? 01:37:24 Hörerfragen Part II: Einfachheit, Karten, Roam V1, Design 01:44:52 Welches Setup fährt Ingo in Zukunft? Weiter Karoo oder DURA?

7:30 Animal 8:20 NEWS End Ramy Youssef Hosted SNL "free the ppl of Palestine" Petti, M. (2024, March 29). FBI agent says he hassles people 'every day, all day long' over Facebook posts. Reason.com. https://reason.com/2024/03/29/fbi-agent-says-he-hassles-people-every-day-all-day-long-over-facebook-posts/ Boguslaw, D. (2024, March 28). Kamala Harris touts secret service program encouraging high school spying. The Intercept. https://theintercept.com/2024/03/28/secret-service-school-spying-snitching/ Coghe, L. (2024, April 2). For advocates, Boeing whistleblower death highlights concerns with retaliation and protracted legal proceedings. Whistleblower Network News. https://whistleblowersblog.org/other/for-advocates-boeing-whistleblower-death-highlights-concerns-with-retaliation-and-protracted-legal-proceedings/ Trump promotes Lee Greenwood's 'God Bless The USA Bible': What to know about the book and its long journey. (2024, March 27). tennessean.com. https://www.tennessean.com/story/news/religion/2024/03/27/trump-bible-behind-lee-greenwoods-god-bless-the-usa-bible/73108453007/ "A Total Scam"– Trump's Endorsed Bible Has a History of Negative Reviews. (2024, March 27). meidastouch.com. https://www.meidastouch.com/news/a-total-scam-trumps-endorsed-bible-has-a-history-of-negative-reviews The police have a dark money slush fund. (2024, March 29). The Lever. https://www.levernews.com/the-police-have-a-dark-money-slush-fund/ THEN - funny, funny memes! https://www.youtube.com/c/FacebookfortheBlindFB4tB ► COME to a LIVE recording every Tuesday at 8:30p CST (♫@7:45p) Follow the link below - RSVP by email, then we send a Zoom link about an hour before the show! https://linktr.ee/fb4tb #FB4tB ► Like & Subscribe! FB4tB YouTube channel: https://www.youtube.com/c/FacebookfortheBlindFB4tB ► Subscribe to the FB4tB podcast HERE: https://bit.ly/3mINXct ► Like FB4tB on Facebook: https://www.facebook.com/FB4TB ► Follow FB4tB on Twitter: https://twitter.com/FB4tB_WasTaken ► Check out another nifty visualizered FB4tB podcast episode here: https://youtu.be/9O9KVHScswU Thank you for listening! #Listenable, #FB4tB, #Comedy, #memes, #TuesdayNight, #LIVE, #podcast, filmed before a Live audience

Jonathan Green is the bestselling author of ChatGPT Profits, Serve No Master as well as over 300 other books ======= Thanks to my Sponsors : If you or know some body you know is struggling with anxiety and want to know how to be 100% anxiety free, in 6 weeks, without therapy or drugs, fully guaranteed - then let me tell you about our sponsor Daniel Packard.   Watch this Free 45 min. Training    to learn an innovative technique that:   a) Quickly lowers your anxiety by up to 85%   b) Proves solving your anxiety can be simple.    https://www.danielpackard.com/ -------------------------- Do you have High Blood Pressure and/ or want to get off the Meds Doctors are amazed at what the Zona Plus can do $50 Discount with my Code ROY https://www.zona.com/discount/ROY  ------   Speaking Podcast Social Media / Coaching My Other Podcasts ⁠https://bio.link/podcaster⁠   ============ About Jonathan Green:  Jonathan Green is the bestselling author of ChatGPT Profits, Serve No Master as well as over 300 other books He is a celebrity ghostwriter and an artificial intelligence expert who now lives on a tropical island in the South Pacific. He has turned being fired during a blizzard into a thriving online business. What we Discussed:   - Who is Jonathan Green (1:30 mins)   - His writing Journey ( 7 mins) - Direct Response Writing and 2 Milllion sales of 1 book ( 9 mins) - 300 Books and Positive & Negative Reviews (17 mins) - Ai and book writing 22:30 mins) - Getting date from all your shows (27 mins) - Audio books and picking the narrator (28 mins) - Bartering for the Narrator's payment (34 mins) - Will he get Ai to Narrator his books (36 mins) - The Dark side of Ai (40 mins) - How he built his list to 100K (50 mins) - Why his recommendation is to protect his customers (52 mins) - Marketing of your book (1hr 1 min)   and more  ====================   How to Contact Jonathan Green :   https://servenomaster.com/ Free Gifts https://servenomaster.com/ai https://www.tiktok.com/@islandronin https://www.facebook.com/servenomaster https://twitter.com/ServeNoJonathan https://www.instagram.com/servenomaster https://www.linkedin.com/in/servenomaster/ https://www.youtube.com/c/ServeNoMaster1 =============== Donations  ⁠⁠https://www.podpage.com/speaking-podcast/support/⁠⁠   Speaking Podcast Social Media / Coaching My Other Podcasts ⁠https://bio.link/podcaster --- Send in a voice message: https://podcasters.spotify.com/pod/show/roy-coughlan/message

On today's episode, Brian and Mandy discuss the latest movie news including the new trailer for the 'Borderlands' movie and the release of 'Dune Part 2'. They tackle questions about the recent Hollywood production choices, including the controversial 'Madame Web' film and the potential influence of artificial intelligence in movie production. Throughout their discussion, they express concern about the current state of the film industry, commenting on the shift from theater experiences to home streaming. They highlight the importance of audience engagement and emphasize the need for Hollywood to return to focusing on good storytelling. 00:00 Introduction and Welcome to the Geek Watch Podcast 00:37 Discussion on the New Borderlands Movie Trailer 01:25 Anticipation for Dune Part 2 02:12 The Fashion at Movie Premieres 03:06 Excitement for Upcoming Movies 03:16 The Existential Crisis Triggered by Madam Web 04:55 The Impact of Negative Reviews on Movie Releases 08:36 The Relationship Between Fans and Hollywood 12:18 The Shift in Movie Consumption Habits 16:22 The Need for Shorter, More Engaging Movies 25:35 The Role of AI in Movie Production 27:04 Conclusion and Farewell

How do you deal with rejection, negative criticism, and disappointment?In this week's Quick Tips, we're giving you our best advice to overcome the negativity and flip the switch to a positive mindset.There are all kinds of disappointments in this job. Rejections from agents and editors, fizzled launches, and one-star reviews. Our advice? Remember this business, like so many others, is all about relationships. Analyze the data. If you get a negative review, assess whether that person was really your target audience, or if there's truly an issue in your book that should be addressed.Spin it to a positive. That one-star review that wasn't your audience, may actually draw in your true target. A rejection from an agent with feedback might help you pitch better next time.Reward your wins. Post the good stuff prominently in your workspace and refer to to frequently to keep yourself motivated.We talk about all this and more, so tune in!Don't forget!The Writing Romance Mastery Summit will take place from February 19, 2024 through February 23, 2024, and we promise it'll be a top-notch event. Paula Judith is bringing together the biggest names and most knowledgeable experts to share their best secrets.We're proud to be included in this year's lineup of guests, talking about how to decide if you should self-publish or get an agent. By clicking this link, we may earn a commission from your purchase, at no additional cost to you.Follow Us! The Author Wheel:Website: www.AuthorWheel.comFacebook: https://www.facebook.com/AuthorWheelGreta Boris:Website: www.GretaBoris.comFacebook: @GretaBorisAuthorInstagram: @GretaBorisMegan Haskell:Website: www.MeganHaskell.comFacebook & Instagram: @MeganHaskellAuthorTikTok: @AuthorMeganHaskell Support the showFREE Mini Email CourseHave you ever struggled to explain to others exactly what you write? Or wondered which of the many fiction ideas running through your brain you should tackle? If so, The Author Wheel's new mini-course might be your solution. 7 Days to Clarity: Uncover Your Author Purpose will help you uncover your core writing motivations, avoid shiny-thing syndrome, and create clear marketing language. Each daily email will lead you step by step in defining your author brand, crafting a mission statement, and distilling that statement into a pithy tagline. And, best of all, it's free. Click here to learn more!

Today I'm chatting with Wedding Planning Coach Megan Gilliken about how to set healthy wedding client boundaries. A self proclaimed 'people pleaser' Megan has had her fair share of unhealthy working relationships, and now wants to share her story of how she made changes in her own wedding planning business. We explore strategies for boundary-setting in your wedding business and stress the importance of maintaining professionalism, even when dealing with difficult clients or negative reviews.Links mentioned in the episode:Boundary Setting ToolkitEpisode 62: How to Respond to Negative Online ReviewsEpisode 226: Is it you or is it them? How to know when to fire “THAT” clientFind out more about Megan here Follow Megan on InstagramTime stamps:Boundaries and Client Experience (00:00:00) Importance of setting boundaries to serve clients well and maintain longevity in the industry.Introduction to Megan Gillikin (00:00:34) Background of Megan Gillikin, former wedding planner, and founder of The Planners Vault.Megan's Journey into Wedding Planning (00:03:57) Unexpectedly purchasing a wedding planning business and the challenges faced in rebuilding the brand.Overcoming Boundary Challenges (00:07:47) Mistakes made due to being a people pleaser and the impact on client relationships and work-life balance.Strategies for Implementing Boundaries: Website (00:10:54) Using website messaging and an FAQ section to attract ideal clients and repel non-ideal clients.Strategies for Implementing Boundaries: Contract (00:13:18) Incorporating professional vendor, communication, client abuse, and availability clauses into the contract.Strategies for Implementing Boundaries: Onboarding (00:16:07) Utilizing welcome guides and videos to set expectations and communicate boundaries with new clients.Strategies for Implementing Boundaries: Self and Mindset (00:18:35) Reflecting on personal boundaries, identifying challenges, and implementing a quarterly reboot to maintain boundaries.Setting Boundaries with Clients (00:21:07) Strategies for setting boundaries with clients, including communication methods and managing client expectations.Emotional Investment in Clients (00:22:22) Managing emotional investment in clients, maintaining professionalism, and setting boundaries to avoid becoming overly involved.Firing a Client (00:26:51) Strategies for handling difficult clients, including the decision to fire a client, contractual considerations, and managing negative reviews.Responding to Negative Reviews (00:32:01) Dealing with negative reviews, professional responses, and understanding the impact of negative feedback on the business.Learning to Focus on Personal Growth (00:37:36) Advice on overcoming imposter syndrome and focusing on personal growth in the wedding business industry.Resources for Setting Boundaries (00:38:45) Information about a boundary setting toolkit and other resources for wedding...

David McBee talks with Jason Barnard about turn negative reviews into positive opportunities. David McBee is the executive producer and host of Simpli.fi TV, an online web series and podcast where leaders in the marketing and advertising industry share their insights, perspectives and unique stories. David also hosts the Simpli.fi Webinar Series, which provides industry news, technology launches and training on all topics related to programmatic advertising, targeted advertising and connected TV. David is available for training and education both virtually and in person. Topics include most elements related to internet marketing. Prior to joining Simpli.fi, David worked in SEO, social media, web design and yellow pages. In 2008, he was given the honour of being one of Google's first certified AdWords trainers. He is the author of the children's book series DJ's Off-Road Adventures, available on Amazon. He is passionate about reading, self-improvement, health, the outdoors and his family. Reviews play an incredibly important role in shaping a business's reputation and influencing consumer decisions. Reviews provide valuable insights into customers' experiences and serve as a trust-building tool for potential clients. Positive reviews increase credibility and attract a wider audience, while negative feedback highlights areas for improvement and demonstrates a business's commitment to customer satisfaction. In this episode of Kalicube Tuesdays, David McBee discusses awesome tips on the art of responding effectively to negative reviews. David stresses the importance of not responding immediately to negative feedback, thanking the reviewer and apologizing for any mistakes, and taking responsibility. David highlights that you should not get defensive when responding to negative reviews, as these responses are not just for the reviewer, but also for potential future clients. And along with Jason Barnard, they also explore the challenge of asking open-ended questions, especially when it comes to customer service and conducting interviews with agencies. As always, the show ends with passing the baton… David passes the virtual baton to next week's lovely guest, Leanna DeBellevue. What you'll learn from David McBee 00:00 David McBee and Jason Barnard 01:25 David McBee's Brand SERP  01:57 Kalicube Support Group 02:20 David McBee and David H. McBee 04:08 How to Turn a Negative Review into Positive Review 04:50 What Percentage of SMBs' Negative Reviews Are Often Unfair or Dishonest? 07:30 How Do Personal Situations Affect Negative Business Reviews? 07:42 What Does David McBee Think About Asking for Reviews? 07:55 What is Review Gating?  10:43 What is the Significance of Waiting Before Responding to a Negative Review? 11:08 Why is it Important to Thank the Reviewer When Dealing with Negative Reviews? 11:25 Why is it Essential to Apologize, Even if the Company is Not at Fault? 12:30 To Whom are You Addressing Your Response to a Negative Review? 14:13 How a Positive Solution to an Issue Contributes to a Favorable Review for a Business 15:06 What is the Value of Customer Reviews Compared to Self-promotion on a Business's Own Website 15:27 What Percentage of Consumers Believe a Business Needs at least Four Stars to be Considered?  16:39 How Does the Age of a Review Affect Its Value? 17:01 What is the Recommended Approach for Dealing with Older Reviews? 18:13 Tracking Searches such as Brand Name Reviews 18:37 What Kind of Questions are Effective in Eliciting Specific Details about a Positive Experience? 23:40 Example of How a Business Responded to a Negative Review 26:35 Leveraging AI to Help Write Witty Review Responses 27:45 How Do Reviews Help with Branded Search? 28:53 Passing the Baton: David McBee to Leanna DeBellevue This episode was recorded live on video September 12th 2023

David McBee talks with Jason Barnard about turn negative reviews into positive opportunities. David McBee is the executive producer and host of Simpli.fi TV, an online web series and podcast where leaders in the marketing and advertising industry share their insights, perspectives and unique stories. David also hosts the Simpli.fi Webinar Series, which provides industry news, technology launches and training on all topics related to programmatic advertising, targeted advertising and connected TV. David is available for training and education both virtually and in person. Topics include most elements related to internet marketing. Prior to joining Simpli.fi, David worked in SEO, social media, web design and yellow pages. In 2008, he was given the honour of being one of Google's first certified AdWords trainers. He is the author of the children's book series DJ's Off-Road Adventures, available on Amazon. He is passionate about reading, self-improvement, health, the outdoors and his family. Reviews play an incredibly important role in shaping a business's reputation and influencing consumer decisions. Reviews provide valuable insights into customers' experiences and serve as a trust-building tool for potential clients. Positive reviews increase credibility and attract a wider audience, while negative feedback highlights areas for improvement and demonstrates a business's commitment to customer satisfaction. In this episode of Kalicube Tuesdays, David McBee discusses awesome tips on the art of responding effectively to negative reviews. David stresses the importance of not responding immediately to negative feedback, thanking the reviewer and apologizing for any mistakes, and taking responsibility. David highlights that you should not get defensive when responding to negative reviews, as these responses are not just for the reviewer, but also for potential future clients. And along with Jason Barnard, they also explore the challenge of asking open-ended questions, especially when it comes to customer service and conducting interviews with agencies. As always, the show ends with passing the baton… David passes the virtual baton to next week's lovely guest, Leanna DeBellevue. What you'll learn from David McBee 00:00 David McBee and Jason Barnard 01:25 David McBee's Brand SERP  01:57 Kalicube Support Group 02:20 David McBee and David H. McBee 04:08 How to Turn a Negative Review into Positive Review 04:50 What Percentage of SMBs' Negative Reviews Are Often Unfair or Dishonest? 07:30 How Do Personal Situations Affect Negative Business Reviews? 07:42 What Does David McBee Think About Asking for Reviews? 07:55 What is Review Gating?  10:43 What is the Significance of Waiting Before Responding to a Negative Review? 11:08 Why is it Important to Thank the Reviewer When Dealing with Negative Reviews? 11:25 Why is it Essential to Apologize, Even if the Company is Not at Fault? 12:30 To Whom are You Addressing Your Response to a Negative Review? 14:13 How a Positive Solution to an Issue Contributes to a Favorable Review for a Business 15:06 What is the Value of Customer Reviews Compared to Self-promotion on a Business's Own Website 15:27 What Percentage of Consumers Believe a Business Needs at least Four Stars to be Considered?  16:39 How Does the Age of a Review Affect Its Value? 17:01 What is the Recommended Approach for Dealing with Older Reviews? 18:13 Tracking Searches such as Brand Name Reviews 18:37 What Kind of Questions are Effective in Eliciting Specific Details about a Positive Experience? 23:40 Example of How a Business Responded to a Negative Review 26:35 Leveraging AI to Help Write Witty Review Responses 27:45 How Do Reviews Help with Branded Search? 28:53 Passing the Baton: David McBee to Leanna DeBellevue This episode was recorded live on video September 12th 2023

In this episode of The Brainy Business podcast, you'll hear Melina Palmer interview Michael Schein, author of The Hype Handbook. This conversation delves into the power of hype in marketing and how to effectively capture attention and drive action. Michael shares his insights on the art of hype, emphasizing the importance of storytelling in making messages captivating and memorable. He explores the concept of certainty and how people are drawn to messages that offer it. The episode also discusses the significance of framing messages in impactful ways and highlights the power of simplicity in messaging.  This episode provides valuable insights for marketers and business professionals looking to enhance their communication skills and create more impactful marketing campaigns. Whether you want to understand the psychology behind effective hype or learn practical techniques for engaging your audience, this episode is a must-listen for anyone seeking to create captivating and memorable marketing campaigns. In this episode, you will: Unleash the power of hype in your marketing to create buzz and excitement around your brand. Harness the art of storytelling to captivate your audience and make your message stick in their minds. Master the art of crafting certain messaging to build trust, credibility, and clarity in your brand communication. Learn how impactful framing can make all the difference in influencing your audience's perception and decision-making. Discover the power of simplicity in messaging to cut through the noise and ensure your marketing campaigns are memorable and effective. Show Notes: 00:00:00 - Introduction Melina introduces the episode, celebrating the milestone of 350 episodes and over a million downloads of the show. She previews the topic of hype and introduces guest Michael. 00:02:26 - The Power of Hype Michael discusses how his company, Microfame Media, helps idea-driven businesses create hype. He emphasizes the importance of understanding mass psychology and using effective strategies and tactics to generate excitement and engagement. 00:05:15 - The Hype Handbook Michael shares his inspiration for writing his book, The Hype Handbook, which explores the principles and strategies used by propaganda artists, cult leaders, and other influential figures throughout history. He explains that these principles can be applied ethically to achieve desired outcomes. 00:07:34 - Principles over Tactics Michael emphasizes the importance of understanding psychological principles rather than relying solely on specific tactics or tools. He encourages businesses to focus on what drives human behavior and use that knowledge to create their own unique hype. 00:10:09 - The Perception of Hype Melina and Michael discuss the perception of hype and why some people may view it as sleazy or empty. They explore the origins of the term in the hip hop community and how hype has been embraced as a necessary strategy for success. 00:15:01 - Make War, Not Love The first strategy discussed is "Make War, Not Love," which is the foundation for all other strategies. The conversation explores the evolutionary basis of tribalism and how it influences our preferences and biases. 00:18:25 - Positioning Against an Idea The power of positioning yourself against a commonly accepted point of view in your industry is highlighted. By becoming the leader who challenges prevailing beliefs, you can attract like-minded individuals and build a new tribe around your ideas. 00:21:35 - Basecamp's Example The founders of Basecamp transformed their project management software into a crusade against overwork culture. By positioning their tool as a solution to the problem they were fighting against, they created a loyal following and achieved success. 00:23:45 - Authenticity and Packaging It is important to be authentic and genuinely believe in the stance you take. Cynical or surface-level attempts at packaging and branding are easily recognized. The conversation emphasizes the need to find a unique strength within your weaknesses to create a compelling persona. 00:25:49 - Uniqueness and Public Persona The discussion explores the concept of creating a public persona that is a heightened version of your true self. The key is to identify a strength buried within your weaknesses and use it to stand out in your industry. 00:29:49 - Embracing Authenticity Michael shares his journey of embracing his natural people-pleasing side and how it has helped him succeed. He highlights the power of being authentic and finding strength in who you are, rather than overcompensating for perceived weaknesses. 00:31:00 - Paradox of Confidence Michael discusses the paradox of confidence and how being confident means being confident in your natural state. He emphasizes the importance of embracing your true self and finding confidence in your own abilities, rather than trying to conform to someone else's expectations. 00:32:13 - Survivorship Bias Melina brings up the concept of survivorship bias and how it can distort our perception of success. Michael emphasizes the importance of questioning the advice and strategies of successful people, as they may be presenting a curated version of themselves for marketing purposes. 00:34:49 - Uncovering Marketing Tactics Michael delves into the strategies used by successful marketers and self-help gurus. He encourages listeners to analyze the tactics being employed to persuade them to buy products or follow advice, rather than blindly following the advice itself. He suggests creating a "swipe file" of marketing techniques instead. 00:38:07 - Making It Scientific Michael discusses the importance of using scientific language and authority to establish credibility in crowded fields. He explains how presenting ideas or services as backed by scientific research can make them appear more trustworthy and authoritative. He also highlights the use of heuristics in decision-making. 00:45:00 - The Hype Handbook and Simon Sinek Michael discusses how The Hype Handbook provides valuable insights on effective communication and the power of storytelling. He highlights Simon Sinek as a master of framing messages and using repetitive slogans to captivate audiences. 00:46:14 - The Impact of Framing and Certitude Michael emphasizes the impact of framing messages in a quotable and interesting way. He also discusses the heuristic that people often associate extreme certitude with knowledge and expertise. 00:49:13 - Connecting with Knowledge Seekers Michael shares his Hype Book Club, where he recommends books on various topics, including cult leaders and social psychology. He highlights the value of curiosity and diverse learning experiences. 00:50:54 - The Power of Storytelling and Tidbits Michael discusses the importance of weaving stories together to make a point and engage readers. He emphasizes the value of storytelling in helping people remember and apply what they've learned. 00:53:01 -  Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Michael: Microfame Media Michael on Twitter Michael on LinkedIn Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Simply Put, Ben Guttmann The Hype Handbook, Michael Schein Rework, Jason Fried The Obstacle Is the Way: The Timeless Art of Turning Trials into Triumph, Ryan Holiday Start with Why, Simon Sinek Top Recommended Next Episode: How to pitch your business Already Heard That One? Try These:  Social Proof (ep 87) Availability Bias (ep 310 Prince Ghuman Interview (344) Priscilla McKinney Interview (ep 196) What Your Customer Wants and Can't Tell You (ep 147) Negative Reviews (ep 163) The science of cool, with Troy Campbell (ep 169) David Paull (ep 289) Megaan Lurtz (ep 341) Herding: Come on and Listen… Everyone Else Is Doing It (ep 19) Framing: How You Say Things Matter More than What You're Saying (ep 16) The Overwhelmed Brain and Its Impact on Decision Making (ep 32) Overview of Personal Biases (ep 45) Survivorship Bias: Stop Missing What's Missing (ep 110) Get Your D.O.S.E. of Brain Chemicals (ep 123) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter “21 Psychology Podcasts Every Businessperson Should Listen To” Derek Sivers – “How to Start a Movement” (TED Talk) Simon Sinek – “How Great Leaders Inspire Action” (TED Talk) Simon Sinek – “Millennials in the Workplace”

Are you ready to leverage customer/client/patient feedback for growth? Your customers' reviews impact your businesses. Positive reviews can significantly boost a business's reputation and increase its revenue. On the other hand, negative reviews can decrease a company's sales and increase hiring costs. In this episode, Clarence shares how to actively seek positive reviews and respond professionally to negative ones. You'll discover the connection between customer reviews and revenue growth. You'll learn how you can use reviews for market research and leverage them in your marketing strategies. And get your hands on free resources for requesting reviews and responding to reviews as well! Access the show notes here:  LocalMarketMonopoly.com If you'd like to reach out and say hi, you can find Clarence @ClarenceFisher on Instagram, Twitter, Facebook, or LinkedIn.

Dutch Silverstein from A & M Auto Service in Pineville, North Carolina joins Jimmy in this episode of the Gearbox Podcast. They dive into a conversation about the struggles and triumphs of running an auto repair shop, focusing on the technology and customer service aspects. They analyze the practice of upselling, question the influence of social media and negative reviews, as well as how the digitalization of the industry affects owners and customers alike. Dutch even drops some hard truths about unfair practices and criticizes the trend towards prioritizing profits over service.00:00 Technical shops are not the most profitable, they focus on money.09:04 College degree crisis and aspirations of success.13:00 Judgment towards plumbers and painters in their industries.16:29 Profit percentages vary, affecting business outcomes.21:50 You may break even, and get more cash.26:39 Volume businesses are usually mediocre; think mom-and-pop vs. franchises.34:18 Profit over service is pervasive in the industry.39:05 Unrealistic expectations persist despite evidence to the contrary.46:23 Testing Enterprise and Shop-Ware for a few months, then investing in DVI due to changing customer preferences.51:07 People crave community but avoid direct interaction.56:35 People don't value services, only price.58:52 New shops undercut prices, causing customer cycles.01:07:20 Company policy changed, there was no blame or anger.01:10:11 High-end fleets invest in their own shops.01:15:28 Don't care about her looks or age.01:22:59 Vehicle pictures show damage increase sales.01:27:57 Required services for leasing a vehicle are essential.01:30:29 Goodbyes

Inside Gaming is streaming every Monday, Tuesday, and Thursday at Twitch.tv/RoosterTeeth | You can find VODs all of our content over at https://insidegaming.live/ | Want to listen to Roundup instead of watch? Check us out on your favorite podcast platforms: https://link.chtbl.com/insidegamingroundup | Starfield has mixed reviews with some folks calling the game boring. Bethesda has decided that those people are wrong. | In other news, the company that owns TikTok is moving away from gaming, and the Game Awards are stepping up security. Also, there are some new games to talk about! | SOURCES | Here Are Bethesda's Weird Responses To Negative ‘Starfield' Steam Reviews - https://www.forbes.com/sites/paultassi/2023/11/28/here-are-bethesdas-weird-responses-to-negative-starfield-steam-reviews/amp/ | Bethesda Is Responding to Negative Reviews of Starfield on Steam - https://www.ign.com/articles/bethesda-is-responding-to-negative-reviews-of-starfield-on-steam | Bethesda responding to negative Starfield reviews on Steam - https://www.eurogamer.net/bethesda-responding-to-negative-starfield-reviews-on-steam | Starfield Isn't Boring Actually, Bethesda Tells Steam Reviewers - https://kotaku.com/starfield-steam-reviews-bethesda-1851052929 | Why Is Starfield Hemorrhaging Active Players? - https://kotaku.com/why-is-starfield-hemorrhaging-active-players-1851053340 | Game over for ByteDance's big video game studio dream? - https://www.theregister.com/AMP/2023/11/27/bytedance_nuverse_layoffs/ | Am I The Bad Guy Now? | Marvel Snap Gameplay - https://www.youtube.com/watch?v=YspLRdMpFRk | TikTok owner ByteDance is retreating from gaming and laying off hundreds - https://amp.cnn.com/cnn/2023/11/28/tech/bytedance-layoffs-video-gaming-intl-hnk/index.html | The Game Awards security will be tightened to prevent another stage invasion, Geoff Keighley says - https://www.videogameschronicle.com/news/the-game-awards-security-will-be-tightened-to-prevent-another-stage-invasion-geoff-keighley-says/ | The Game Awards Is Beefing Up Security Following Stage Invasions - https://kotaku.com/the-game-awards-2023-geoff-keighley-security-1851048956

Reflect on your current situation: Take a moment to think about your goals and aspirations in medicine. Are you truly happy where you are, or do you need to make a change? Consider whether reforming your current job may be a viable option before jumping into a new opportunity. In this episode, you will be able to: • Gain clarity and find fulfillment in your work by navigating career transitions with confidence. • Empower and support physicians in finding career satisfaction and maintaining work-life balance. • Discover strategies for negotiating contracts that maximize your value and ensure a fair deal. • Engage in self-reflection and exploration to uncover what truly brings you career fulfillment. • Seek professional help and create a plan to achieve career success on your own terms. Sign up for the free webinar here: https://www.bosssurgery.com/ or https://www.guardmypractice.com/. Amanda Hill is a healthcare attorney in Austin, Texas. She worked for the U.S. Government defending large hospitals before becoming General Counsel for several large groups. She has worked with physicians and health care management her entire career, providing guidance, training, and counsel. Recently, Amanda launched Guard My Practice to try and prevent problems doctors were facing BEFORE they occurred and help to train and educate physicians about the business side of medicine. This company provides courses on all kinds of topics that affect physicians to help them feel safe and protected, such as contracts, fraud and abuse, employment issues, partnership concerns, HIPAA, dealing with difficult patients, and more. The key moments in this episode are: - 00:00:00 - Introduction and Purpose of the Webinar - 00:00:30 - The Importance of Empowerment and Collaboration - 00:03:25 - Understanding the Challenges Faced by Doctors - 00:05:03 - Introducing Personal Backgrounds - 00:06:50 - Dr. Amy's Journey and Coaching Career - 00:12:47 - The Impact of Negative Reviews - 00:13:53 - Empowerment for Physicians - 00:14:33 - Fear and Unknown in Job Transitions - 00:16:28 - The Option to Stay in the Current Job - 00:19:35 - Loving Yourself in Your Job - 00:25:46 - Life Expectancy in an Institution - 00:26:42 - Recognizing the Problem - 00:27:51 - Knowing What You Want - 00:31:48 - Permission to Complain - 00:38:14 - Creating the Future You Want - 00:39:23 - Understanding Your Contract - 00:41:40 - Strategizing Your Exit - 00:43:56 - Building Leverage and Timing - 00:46:48 - Introduction to the Course - 00:50:20 - Reflecting on Mistakes and Embracing the Future - 00:51:11 - Confidentiality and Privacy on Zoom Calls - 00:53:28 - Course Details and Value - 00:56:55 - Closing a Practice and Retirement - 00:58:31 - Freebies and Prizes - 01:02:11 - Introduction and Overview - 01:02:29 - Email Communication - 01:02:49 - First Step Towards Change - 01:03:00 - Conclusion

You have lots of great reviews, but is that single one-star review someone left actually hurting your sales? It is indeed — and by a lot more than you might think.In this special stat holiday episode, Tod interviews Dr. Marton Varga, co-author of the paper published recently in the Journal of Marketing Research called “The Impact of Negative Reviews on Online Search and Purchase Decisions”.

Episode brought to you by Trend & Finaloop.Join 15k founders and marketers & get our pod highlights delivered directly to your inbox with the DTC Pod Newsletter! On this episode of DTC pod, Jordan & Victor join Blaine & Ramon to discuss everything about building a top tier CPG brand from the ground up.In this episode of DTC POD, Mina joins Blaine to  dive into the world of Amazon and what it takes to be successful as a brand on the platform. From setting up a seller account to optimizing listings and advertising strategies, we cover everything you need to know as you launch products on Amazon's marketplace. You're not going to want to miss this one.We cover:1. Setting up and navigating Amazon's seller central account.2. Optimizing listings with SEO keywords and effective product images.3. Using customer feedback and reviews to improve products and branding.4. Understanding and navigating Amazon's complex advertising and marketing strategies.5. Managing inventory and avoiding stockouts to maintain sales performance.6. The importance of aggressive marketing and traffic generation on Amazon.7. Strategic pricing and profitability considerations for success on Amazon.Timestamps:02:06 Mina's founding of Trivium, an Amazon advertising agency; 142 brands.07:37 Strategies for success on Amazon; assessing product fit, competition.18:14 Analyzing keywords, studying competitors, creating unique products for Amazon.20:41 Amazon for research and testing; leveraging reviews, pricing competition.26:09 Process of setting up a seller central account on Amazon.30:20 Importance of optimizing listings, shipping strategies, avoiding stockouts.44:22 Managing loss, improving conversion rate, increasing ad spend.48:01 Let Amazon handle customer service; focus on feedback.53:00 Amazon's marketing improvements; tailored promotions, retargeting campaigns.54:42 Updates are noteworthy, especially for sellers.Shownotes powered by Castmagic---Past guests & brands on DTC Pod include Gilt, PopSugar, Glossier, MadeIN, Prose, Bala, P.volve, Ritual, Bite, Oura, Levels, General Mills, Mid Day Squares, Prose, Arrae, Olipop, Ghia, Rosaluna, Form, Uncle Studios & many more.Check out our guide to all the best brands here. Additional episodes you might like:• #175 Ariel Vaisbort - How OLIPOP Runs Influencer, Community, & Affiliate Growth• #184 Jake Karls, Midday Squares - Turning Your Brand Into The Influencer With Content• #205 Kasey Stewart: Suckerz- - Powering Your Launch With 300 Million Organic Views• #219 JT Barnett: The TikTok Masterclass For Brands• #223 Lauren Kleinman: The PR & Affiliate Marketing Playbook• ​​​​#243 Kian Golzari - Source & Develop Products Like The World's Best Brands-----Have any questions about the show or topics you'd like us to explore further?Shoot us a DM; we'd love to hear from you.Want the weekly TL;DR of tips delivered to your mailbox?Check out our newsletter hereFollow us for content, clips, giveaways, & updates!DTCPod InstagramDTCPod TwitterDTCPod TikTok Mina Elias- CEO of TriviumRamon Berrios - CEO of Trend.ioBlaine Bolus - Co-Founder of Castmagic 

Irina Poddubnaia is an esteemed expert in the field of post-sales processes and e-commerce.  With a passion for optimizing customer experiences, she has dedicated her career to helping businesses thrive in the competitive world of online retail.  As the founder of TrackMage, a leading customer experience platform, Irina has played a pivotal role in revolutionizing how businesses approach the crucial post-sales phase. With a background in customer success, Irina understands the significance of customer lifetime value, particularly during challenging economic periods. Her insights and strategies have proven invaluable to businesses seeking to enhance customer satisfaction and retention in an ever-changing market landscape. She emphasizes the importance of proactive communication, providing constant updates and creating a sense of anticipation to keep customers engaged. As a visionary in the field, Irina also advocates embracing negative reviews as opportunities for improvement. She sees them as valuable gifts from customers, providing crucial insights for enhancing business operations and product quality. Irina Poddubnaia's expertise and dedication have earned her the reputation of a trailblazer in the e-commerce industry.  Her passion for customer success and her commitment to optimizing post-sales experiences have propelled TrackMage to become a leader in customer experience technology. Key Takeaways  1. Timing is Crucial for Gathering Reviews: When customers receive their new purchase, that's the ideal time to request a review as the excitement is at its peak, leading to more positive and genuine feedback. 2. Post-Sales Experience Drives Customer Lifetime Value: By focusing on providing exceptional post-purchase experiences, businesses can increase customer loyalty and lifetime value, leading to higher retention rates and sustained growth. 3. Celebrate Customer Milestones: Whether it's a product launch, go-live moment, or a special occasion, businesses can make customers feel valued and appreciated through thoughtful gestures. 4. Negative Reviews are Opportunities for Improvement: Constructive criticism offers valuable insights into areas that need improvement. Acknowledging and addressing negative feedback can lead to better products and enhanced customer satisfaction. Key Timestamps  [00:05:42] Irina Poddubnaia introduces the concept of post-sales experience and its significance in driving customer lifetime value. [00:15:20] The value of celebrating customer milestones, drawing examples from Build A Bear's approach to celebrating the "birth" of a new toy and suggesting ways businesses can celebrate their customers' special occasions. [00:18:05] The power of utilizing reviews as marketing tools and how positive reviews shared by customers can attract more potential buyers. [00:27:54] The challenges of tracking international orders and reviews and  the significance of localization in expanding businesses globally, emphasizing that language barriers are becoming less of an obstacle with the advancements in AI translation technologies. Quotes 1. "Ask for reviews at the right time when customers receive the new product, it's much brighter and better than if you ask later." - Irina Poddubnaia 2. "Negative reviews are a gift that helps you improve your business; always treat them as opportunities to fix what's broken." - Irina Poddubnaia 3. "The language barrier won't exist in the future, and with track, we track everything, implementing solutions for every customer's unique needs." - Irina Poddubnaia 4. "Balance modern approaches with timeless relationship-building techniques to connect with younger generations while closing deals." - Irina Poddubnaia Connect with Irina LinkedIn - https://www.linkedin.com/in/irina-poddubnaia/en?originalSubdomain=bg  Website -  https://trackmage.com/  Twitter -  https://twitter.com/ipoddubnaia?lang=en 

The principle of unity, now featured as Robert Cialdini's 7th Principle of Persuasion in the New and Expanded version of Influence, is important for anyone in business to understand. Fundamentally, it is about fostering a communal sentiment between the communicator and the audience, making them feel as if they are part of the same group. This unity transcends mere similarities and taps into shared identities such as nationality, family, or political affiliation. More than being an effective tool for persuasion, creating a sense of unity also helps build stronger, more meaningful connections with others. Throughout the interview, Dr. Cialdini explains all seven principles of persuasion: reciprocity, authority, liking, consistency/commitment, social proof, scarcity, and unity. He provides thought-provoking examples and tips that anyone in business can learn from and start being more influential (and persuasive) immediately! Don't miss this one. In this episode: Uncover the basic principles of persuasion and their impressive influence on human behavior. Learn about the (now) 7 Principles of Persuasion from the godfather of influence himself. Hear some questions from listeners like you, that Melina asked Dr. Cialdini! Embrace ethical persuasion and the responsible handling of influence strategies. Discover a little about what Bob is doing now, as Melina mentions the Cialdini Institute, a new initiative that has launched since this refreshed episode originally aired. Show Notes: 00:00:00 - Introduction, The episode introduces Dr. Robert Cialdini, a renowned persuasion scientist, and discusses his iconic book "Influence" and its new and expanded version, which includes the seventh principle of persuasion, Unity. 00:03:15 - Cialdini's Background and Research, Dr. Cialdini shares his background as a persuasion scientist and his early research, which involved immersive observational studies of various professions that rely on influencing others. He emphasizes the importance of studying naturally occurring environments and the common principles of persuasion he discovered. 00:06:41 - The Original Six Principles of Persuasion, Bob presents the six original principles of persuasion: reciprocity, liking, social proof, authority, commitment and consistency, and scarcity. He explains each principle and how they influence people's decision-making processes. 00:15:55 - The Seventh Principle: Unity, Dr. Cialdini introduces the seventh principle of persuasion, Unity, which focuses on creating a sense of shared identity between the communicator and the audience. He explains how unity can break down barriers to influence and strengthen the impact of persuasive messages. 00:19:45 - The Cuban Missile Crisis and Reciprocity, The conversation begins with a discussion of the Cuban Missile Crisis and how the commonly held belief that Kennedy stood firm against Khrushchev was not entirely accurate. It was actually a reciprocal exchange of concessions, with Kennedy promising to remove U.S. missiles from Turkey in exchange for Khrushchev removing missiles from Cuba. 00:23:05 - Problem-Free vs. Problem-Freed Experience, The conversation shifts to the importance of resolving problems for customers in business. It is argued that a problem-freed experience, where a problem is resolved in favor of the customer, can lead to increased loyalty and advocacy. Customers appreciate when problems are quickly and effectively addressed. 00:29:40 - Principles of Influence in a Digital World, The conversation explores how the principles of influence adapt to a digital world, such as social media. While the platforms may change, the principles themselves remain consistent. Social proof, in particular, has gained traction with the availability of online reviews and testimonials. 00:33:53 - The Effectiveness of Persuasion Principles, Melina asks a question from a listener on whether or not the principles are less effective now that people are aware of them and the landscape is changing. Dr. Cialdini explains his thoughts on this question. 00:39:32 - Reader Letters and Social Proof, The inclusion of reader letters in the book was not initially intended as a social proof strategy, but rather as a way to engage with readers. However, the readers' reports became a popular feature, providing social proof of the principles of the book in everyday situations. 00:41:46 - Future Book Plans, Dr. Cialdini mentions his plan to write his next book as a collection of readers' reports, with his thoughts on each. This format has been well-received by readers and provides valuable insights into how the principles of persuasion work in various contexts, so he thinks it could make a good full book. 00:42:41 - The Power of Unity, Dr. Cialdini shares a personal story of how the principle of Unity helped him obtain data for a grant application from a colleague who is known to be less-than-helpful. By emphasizing their shared history and belonging to the same department, he was able to persuade his colleague to provide the necessary data. 00:45:30 - Learning More from Dr. Cialdini, To learn more from Dr. Cialdini, listeners can visit the Influence At Work website, where they can access his other books and also find information on training programs. Dr. Cialdini emphasizes the importance of ethical persuasion and offers resources to help individuals become effective and ethical persuaders. 00:45:57 - Reflecting on Influence, Melina reflects on her conversation with Dr. Cialdini and highlights the power of reciprocity, liking, and social proof and how they can all be achieved in one act – in this case, the endorsement he provided for her second book, What Your Employees Need and Can't Tell You. Melina also shares a bit of what Dr. Cialdini is up to now, including the newly launched Cialdini Institute (links below). 00:46:54 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Influence, by Robert Cialdini Presuasion, by Robert Cialdini Influence Is Your Superpower, by Zoe Chance You Have More Influence Than You Think, by Vanessa Bohns What Your Employees Need and Can't Tell You, by Melina Palmer Connect with Robert:  Robert Cialdini on Twitter Follow Robert Cialdini on LinkedIn Cialdini Institute Website Top Recommended Next Episode: The Unity Principle (ep 216) Already Heard That One? Try These:  Reciprocity (ep 238) Social Proof (ep 87) Influence Is Your Superpower, with Zoe Chance (ep 308) Framing (ep 296) You Have More Influence Than You Think, with Vanessa Bohns (ep 197) Priming (ep 252) Magic Words, with Jonah Berger (ep 301) 5 Years, 299 Episodes, These Are Your Favorites (ep 299) The Power of Scarcity, with Mindy Weinstein (ep 271) Precommitment (ep 120) Scarcity (ep 270) Familiarity Bias (ep 149) Friction, with Roger Dooley (ep 274) Negative Reviews and How to Deal with Them (ep 163) Episode 76: The Brainy Benefits of Gratitude What Your Employees Need and Can't Tell You (ep 225) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Influence At Work, Cialdini's website

Negative reviews never feel good for our salon business, but the way we respond is even more important. Join our founder and host, Ambrosia Carey, as well as Drea, our Educational Director of Successful Stylist Academy. Together, we share practical tips, personal anecdotes, and expert advice to help you navigate client feedback and turn negative experiences into opportunities for growth. Join us as we elevate your client service skills and build stronger relationships with your clients. Let us know below if you enjoy the episode, and your review will automatically be entered into our giveaway! Thank you in advance for your kind review! We will be choosing at random and annoucing our winner July 31st on our Instagram page. The winner will recieve an SSA Support Pack, full of goodies and a 1:1 marketing strategy session, along with a marketing roadmap! Get 10 our FREE premade scripted responses to Negative Reviews HERE. 1. Always address the negative reviews. Look at it as an opportunity to grow. 2. Personalize the response: Address the reviewer by name if possible to create a more personal connection. 3. Acknowledge their feedback: Start by acknowledging the client's experience and expressing your gratitude for their feedback. 4. Apologize for their dissatisfaction: Show empathy and apologize for any inconvenience or dissatisfaction they may have experienced. 5. Your response shows other guests that you care about your business and other's experiences. 6. Take responsibility and validate them. This helps build trust and shows that you're willing to make amends. 7. Provide a resolution. Offer a solution or invite them to discuss the matter privately to resolve the issue. 8. Highlight your commitment to improvement: Assure the reviewer that their feedback is valuable and that you will use it to improve your services. 9. Empathize. People want to be seen and heard. 10. Sometimes it is okay to offer a different perspective if appropriate to offer another part of the story. 11. It's okay to ask “How can I make this right for you?” which also puts the solution back on the reviewer. 12.Maintain professionalism: Stay composed and avoid getting defensive or engaging in an argument. 13. Highlighting your commitment also shows the human side of your business, which people are typically looking for. 14. Encourage offline communication: Whenever possible, encourage the reviewer to continue the conversation privately. 15. Thank them for their feedback. Conclude your response by expressing gratitude for their feedback and reiterating that you value their opinion. 16. Don't engage further in the conversation thereafter. Thank you to our Sponsor Pharmagel #1 skincare line, enter SSA15 to get 15% off your order! Find us on Instagram  

Jarno van Driel talks with Jason Barnard about from entity modeling to knowledge graph maintenance. Jarno van Driel, a structured data consultant from the Netherlands, specialises in using cutting-edge online marketing technologies to give corporate websites a competitive edge. His expertise lies in aligning marketing activities by developing corporate vocabularies based on schema.org that can be used across multiple marketing channels. As one of the first dedicated front-end developers in the Netherlands, Jarno recognized the impact of semantics on search while working on website accessibility. This led him to explore search engine optimization (SEO) and eventually become an SEO specialist. In 2008, he discovered the potential of structured data, particularly RDFa, and began incorporating it into his daily work. As his role expanded, Jarno became increasingly involved in structured data, both as a publisher and as a volunteer for schema.org. Since 2018, he has focused primarily on providing semantic modeling services and guiding organisations into the era of the semantic web. Jarno's contributions to structured data have been recognized in W3C discussion groups, where he is actively involved in improving common standards and deepening his knowledge of semantic technologies. The importance of Entity Modeling and the Knowledge Graph in improving your website's ranking cannot be overstated. As technical SEO professionals, understanding and applying these concepts can make all the difference in the competitive digital landscape. By creating vibrant and engaging content around your identified entities, you not only create an enriching user experience, but also make your website more attractive to search engines. In addition, using structured data increases the machine readability of your content, further optimising it for search. But remember, relevancy is an ongoing process. Updating your information in the Knowledge Graph and routinely monitoring your Knowledge Panel for accuracy and relevance are an essential part of this process. In this incredible episode, Jarno van Driel shares amazing nuggets about Entity Modeling and the need to maintain Knowledge Graphs. Jarno talks about schema markup, the importance of structured data in web content optimisation, the future of structured data, the differences between a bot, a crawler and algorithms. Jarno also gives great tips on how to build trust through effective responses to negative reviews. As always, the show ends with passing the baton…Jarno wonderfully passes the virtual baton to next week's lovely guest, Joyan Chan. What you'll learn from Jarno van Driel 00:00 Jarno van Driel and Jason Barnard 00:47 Jarno van Driel's Brand SERP 01:41 Kalicube Support Group 03:13 What is Entity Modeling? 04:42 The Importance of Structured Data in Web Content Optimisation 06:16 Using Schema Markup 07:25 Building Search Engine's Confidence with Schema Markup 09:47 What is the Broken Plate Analogy 11:15 What is the Difference Between Bot, Crawler, and Algorithms 12:01 The Future of Structured Data 13:50 Authority and Structured Data 15:13 The Importance of Trustworthiness in SEO 16:51 How to Build Trust Through Effective Responses to Negative Reviews  18:28 Humans Vs Machines 20:02 Advances in AI: Surpassing Human Capabilities 22:19 Does Entity Modeling Hold the Key to an Ultimate Cheat Code? 23:50 Can Creating a Structured Data Model Lead to More Converting Customers? 25:46 The Diminishing Returns of Schema Markup 27:47 Maximising the Potential of Structured Data 30:47 The Importance of Knowledge Graph Maintenance 32:36 Brand Management and Entity Modeling 33:22 How Entity Modeling Helps with Branded Search 34:33 Passing the Baton: Jarno van Driel to Joyan Chan This episode was recorded live on video June 13th 2023

Jarno van Driel talks with Jason Barnard about from entity modeling to knowledge graph maintenance. Jarno van Driel, a structured data consultant from the Netherlands, specialises in using cutting-edge online marketing technologies to give corporate websites a competitive edge. His expertise lies in aligning marketing activities by developing corporate vocabularies based on schema.org that can be used across multiple marketing channels. As one of the first dedicated front-end developers in the Netherlands, Jarno recognized the impact of semantics on search while working on website accessibility. This led him to explore search engine optimization (SEO) and eventually become an SEO specialist. In 2008, he discovered the potential of structured data, particularly RDFa, and began incorporating it into his daily work. As his role expanded, Jarno became increasingly involved in structured data, both as a publisher and as a volunteer for schema.org. Since 2018, he has focused primarily on providing semantic modeling services and guiding organisations into the era of the semantic web. Jarno's contributions to structured data have been recognized in W3C discussion groups, where he is actively involved in improving common standards and deepening his knowledge of semantic technologies. The importance of Entity Modeling and the Knowledge Graph in improving your website's ranking cannot be overstated. As technical SEO professionals, understanding and applying these concepts can make all the difference in the competitive digital landscape. By creating vibrant and engaging content around your identified entities, you not only create an enriching user experience, but also make your website more attractive to search engines. In addition, using structured data increases the machine readability of your content, further optimising it for search. But remember, relevancy is an ongoing process. Updating your information in the Knowledge Graph and routinely monitoring your Knowledge Panel for accuracy and relevance are an essential part of this process. In this incredible episode, Jarno van Driel shares amazing nuggets about Entity Modeling and the need to maintain Knowledge Graphs. Jarno talks about schema markup, the importance of structured data in web content optimisation, the future of structured data, the differences between a bot, a crawler and algorithms. Jarno also gives great tips on how to build trust through effective responses to negative reviews. As always, the show ends with passing the baton…Jarno wonderfully passes the virtual baton to next week's lovely guest, Joyan Chan. What you'll learn from Jarno van Driel 00:00 Jarno van Driel and Jason Barnard 00:47 Jarno van Driel's Brand SERP 01:41 Kalicube Support Group 03:13 What is Entity Modeling? 04:42 The Importance of Structured Data in Web Content Optimisation 06:16 Using Schema Markup 07:25 Building Search Engine's Confidence with Schema Markup 09:47 What is the Broken Plate Analogy 11:15 What is the Difference Between Bot, Crawler, and Algorithms 12:01 The Future of Structured Data 13:50 Authority and Structured Data 15:13 The Importance of Trustworthiness in SEO 16:51 How to Build Trust Through Effective Responses to Negative Reviews  18:28 Humans Vs Machines 20:02 Advances in AI: Surpassing Human Capabilities 22:19 Does Entity Modeling Hold the Key to an Ultimate Cheat Code? 23:50 Can Creating a Structured Data Model Lead to More Converting Customers? 25:46 The Diminishing Returns of Schema Markup 27:47 Maximising the Potential of Structured Data 30:47 The Importance of Knowledge Graph Maintenance 32:36 Brand Management and Entity Modeling 33:22 How Entity Modeling Helps with Branded Search 34:33 Passing the Baton: Jarno van Driel to Joyan Chan This episode was recorded live on video June 13th 2023

Francis is a former car journalist who realized after five years in the industry that he wasn’t truly passionate about it. He had the opportunity to attend Burning Man in 2017, where he made the decision to make a change in his career. Despite not knowing what exactly he wanted to pursue, he took the […] The post 239: Airbnb Success – Scaling From One Room To 20 Properties appeared first on Inner Confidence.

We chew on the ridiculous situation Reddit has created for itself and the weak position of app developers.

1. Fiscal Responsibility Act Passes House (Update: Passed Senate in a 63-36 Vote Thursday, June 1st, 11pm EST) (2:15)2. Supreme Court Issues Unanimous Decision Re: False Claims Act (9:31)3. Florida Parent Complaints About Amanda Gorman's Inaugural Poem, 'The Hill We Climb'; District's Response Causing Controversy (14:05)4. IMDb Uses Weighted Rating Scale for 'The Little Mermaid' Following Unusual Amount of Negative Reviews (21:52) If you enjoyed this episode, please leave me a review and share it with those you know that also appreciate unbiased news!Follow Jordan on Instagram, TikTok, and YouTube. All sources for this episode can be found here. 

Ikea is introducing its products as augmented reality (AR) models in Google search, allowing users to visualize the items in their own space. In space exploration news, a Japanese company is gearing up to attempt a Moon landing, marking a significant milestone in the field of space travel. Meanwhile, Snapchat is facing backlash from users over its 'My AI' expansion, with the platform receiving a flood of negative reviews. Users are expressing their dissatisfaction with the 'My AI' feature, leading to a spike in 1-star reviews and calls for the removal of the feature from the app.00:00 - Intro01:10 - 1: Ikea bringt Produkte als AR-Modelle in die Google-Suche10:33 - 2: A Japanese company is about to attempt a Moon landing19:28 - 3: Snapchat Receives a Flood of Negative Reviews in Response to ‘My AI' Expansion21:52 - 8: Snapchat sees spike in 1-star reviews as users pan the 'My AI' feature, calling for its removalSummary:Ikea has integrated 3D models of its products into Google search, enabling customers to view over 10,000 products in 3D and augmented reality (AR). Users can enter a specific product name, like "Linnmon table," to access the "View in 3D" button and see the model in a virtual space or their own home. The models are displayed to scale, helping users visualize how furniture fits before purchasing. Previously, AR viewing was only available through the iOS app Ikea Place. Additionally, Ikea offers "Ikea Kreativ," a tool for scanning rooms and adding Ikea furniture, currently available only in the US, with a Germany launch planned for 2023.The privately developed Japanese lunar lander, Hakuto-R, is set to make a historic attempt to land on the Moon as early as Tuesday after a five-month transit. The landing attempt will be livestreamed and will start from an altitude of about 100 km above the lunar surface. Tokyo-based ispace, founded in 2010, aims to provide commercial lunar services, including building lunar landers and rovers, and offering transportation to the Moon. The Hakuto-R lander is carrying several payloads, including the UAE's Rashid rover and JAXA's SORA-Q robot. No private company has successfully made a soft lunar landing; ispace could make history if successful. The mission is part of a series of private landing attempts, some sponsored by NASA's Commercial Lunar Payload Services Program. US-based companies Astrobotic and Intuitive Machines are also planning lunar landers, and ispace is competing for contracts in the program, recently winning a contract to land a payload on the Moon's far side in 2025.Snapchat recently announced the rollout of its 'My AI' chatbot feature to all users, after initially being exclusive to Snapchat+ subscribers. 'My AI' allows users to chat with an AI entity that can answer questions, and it is now pinned to the top of all user inboxes in the app. However, the feature has been met with backlash, resulting in a surge of one-star reviews. Many users find the placement of 'My AI' in their personal inbox intrusive, and there is no option to remove it. Additionally, concerns have been raised about the AI's ability to reveal users' location and personal details. The issue of integrating AI elements into private messaging platforms is not unique to Snapchat, as Meta has faced similar challenges with its attempts to monetize private messaging in WhatsApp and Messenger through the use of Messenger Bots and other features.Our panel today>> Chris >> Vincent>> Tarek>> HenrikeEvery week our panel of technology enthusiasts meets to discuss the most important news from the fields of technology, innovation, and science. And you can join us live!https://techreview.axelspringer.com/https://www.ideas-engineering.io/https://www.freetech.academy/https://www.upday.com/

Hi Friend, Do you struggle with low self-confidence? Do you want to rise up but know you need a way to boost confidence and defeat that inner critic once and for all? I have put together 5 proven tips that I use, personally... but these are also ways that I've seen my own mentors and colleagues shine in confidence. Powerful women of God who are doing big things for the Kingdom need God-gifted confidence. Here are some simple ways to grow in it. I pray this helps you see how truly equipped you are in all that He's given you. Xo, Stef   Next Steps: Watch the Free Workshop: www.podcastforgrowth.com Join the Stefanie Gass School: www.stefaniegass.com/school Grab Your Freebies: www.stefaniegass.com Join the FB Community: www.stefgasscommunity.com   Read the Blog: 5 Tips Proven to Boost Confidence and Defeat The Inner Critic   Listen to Related Episodes: 508 - 3 Steps to Fostering Biblical Confidence as a Woman of Faith with Esther Littlefield 441 - How Often Should You Release Podcast Episodes? 440 - Feel like God's Calling You? 5 Biblical Truths to Encourage You 420 - From 'Should I Podcast' to Top 5% on The Podcast Charts, Thousands of Downloads, New Clients, and BIG BREAKTHROUGHS 192 - Combat Criticism, Copycats, Negative Reviews, & Spiritual Warfare with These 3 Things  

In this week's episode of the Digital Supply Chain podcast  I had a fascinating conversation with Eduardo Lopez Soriano, the Chief Marketing Officer for UPS Capital. We discussed the importance of shipping insurance for small and medium businesses, the changes in customer expectations and priorities, and the trends that are contributing to a rise in shipping issues. Eduardo shared how UPS Capital provides a shipping insurance solution for all carriers, not just UPS, which is different from carrier liability. Insurance can provide SMBs with a safety net for their packages and protect their reputation with end consumers. In addition, claims are much faster, and it's actually cheaper than carrier liability. We also discussed the fact that customers want a guarantee of replacement for a damaged package and that 72% of SMBs have received negative reviews due to shipment issues. Eduardo stressed the importance of insurance for SMBs to compete with larger retailers and to provide a great customer experience. It was an enlightening and fascinating conversation, and I thank Eduardo for joining me on the podcast today. Support the showPodcast supportersI'd like to sincerely thank this podcast's generous supporters: Lorcan Sheehan Krishna Kumar Christophe Kottelat Olivier Brusle Robert Conway And remember you too can Support the Podcast - it is really easy and hugely important as it will enable me to continue to create more excellent Digital Supply Chain episodes like this one.Podcast Sponsorship Opportunities:If you/your organisation is interested in sponsoring this podcast - I have several options available. Let's talk!FinallyIf you have any comments/suggestions or questions for the podcast - feel free to just send me a direct message on Twitter/LinkedIn. If you liked this show, please don't forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks for listening.

In this episode, we have invited Rob Light, founder and CEO of Carrier Source. Their goal is to give carriers a better marketing environment by providing a service that collects actual human reviews to ensure the benefits of the reviews. In today's episode, Rob will talk about how Carrier Source started, the processes made, and the advantages it serves for freight carriers.How Rob Started Carrier Source[1:41]Carrier Source collects reviews of freight carriers from shippers and brokers. The reason they do this is so that carriers can better build a reputation. Currently, carriers face many negative reviews and reports from mechanisms such as TIA watchdog reports and google reviews, which no one trusts. Thus, it hinders their business a little bit. That is the gap Rob is hoping to fill.[2:25]Rob worked at a company called G2 for a long time. They covered reviews of software products. They thought to bring this over to the logistics space and create the Carrier Source because carriers don't have an opportunity to gain positive recognition to share with the world who they are or market themselves.Legitimate Human Reviews[4:36]Rob said that they take a lot of pride in their data quality.  First and foremost, Google reviews can sometimes read a little sketchy, and you're not sure who's writing that review. On the other hand, Carrier Source has a pretty thorough moderation process. They have a human being read every review that comes through to ensure that the review is helpful to a potential broker or shipper looking to hire that carrier.Incentivizing on the Carrier Side[7:58]A lot of the information that Carrier Source is collecting in these reviews could be found by anybody if they called up the carrier, especially regarding equipment, shipment, or where they're running their preferred lanes. It is just a matter of picking up the phone and giving them a call.[8:54]They do hope to unlock the data a little bit. It's considered proprietary in the logistics space, but it's not even the broker's data. It's the information on the carrier itself.Freight Carriers Profile[9:48]Every freight carrier has a profile out there that is federally registered. It's free to come in and claim your profile page so you can sign up. Carriers can do marketing to start. You can input equipment and shipping type, any specialized services you provide, regions, states, or lanes you're running. Then you can also write a description of your business. It's a great way to promote the services that you provide, explain why you're a great carrier, and encourage brokers and shippers to give you a call. Negative Reviews[14:45]Carrier source offers the opportunity to follow up and respond to reviews since a negative review is an amazing opportunity for any company.  Because you can respond to it, you can show what type of customer support you have and what type of Customer Service you have, and in an industry where the power dynamics are heavy towards certain sides and specific times, it's a real opportunity to kind of take the high road in certain instances.[16:19]Only one response is allowed to avoid having a forum going back and forth. But you can have that one response, and it's your opportunity to shine through a potentially negative review. You can check out Blythe on https://everythingislogistics.com/ or follow her directly on her socials: Twitter | LinkedIn| Instagram| TikTok| YouTube...

We're taking a dive deep into some topics that might be a little taboo this week! Some things that you might not quite understand right away, or might feel immediately opposed to.  But my hope is that I can change your mind. I hope you can see another point of view and then eventually, change your opinion on these subjects.  Here are my big bold statements for the day-  #1- Competition is beneficial to your business in EVERY way. (studio competition, not comp for your dancers. #2- Negative Reviews are one of the BEST things that can happen to your business. #3- EVERY customer issue is an opportunity to be awesome.

How often as new or tenured sales leaders are we not getting the results and desired  performance of our team?When we dig deep, we start by looking at KPI's, forecasting, motivation from our teams side, but have we stopped to consider our role as a #salesleader.Are we modelling the desired behaviour? Leading with transparency? disarming to build trust, show our vulnerabilities. Showcase we too are human, make mistakes and have bad days. Embrace our #flawsome.Todd Caponi is an award-winning sales leader and former senior leader. Todd has extensive knowledge in sales methodology and learning theories. Todd also has two best seller books, The Transparency Sale: How Unexpected Honesty and Understanding the Buying Brain Can Transform Your Results and The Transparent Sales Leader: How The Power of Sincerity, Science & Structure Can Transform Your Sales Team's Results.Shownotes00:51 Summary03:33 We Want To Hear From You:Feedback03:58 Re-Introducing Todd Caponi04:35 What Compelled You To Sales Leadership?09:35 Todd's Story: Revenue Leadership & Forensic Sales Expert11:11 The 5 F's: The Cliffsnotes Version17:00 Workplace Hierarchy: We're All Equal, Just Filling Different Roles19:55 Advice For Young Leaders23:35 Showing Impact and Making Your Mark: Embrace Uncertainty27:30 Predictions & Embracing Uncertainty30:35 Consistency31:38 Navy Seals: Running But Not Knowing The Distance33:20 “Nerd-ery for Sales History”36:03 Too Many Choices: Making Decisions Harder? + Negative Reviews & The View Of Perfection41:25 “Salespeople Are Coin Operated” - If You're Doing It Wrong42:49 Todd's Prediction: The Great Resignation & Knowing Your Work Matters48:43 Where did “Nerd-ery” Come From?50:45 Feature Benefit Selling54:37 “Extreme Firmographic Focus”Get In Touch with Todd!Todd's Website: https://toddcaponi.com/Todd's LinkedIn: Todd Caponi - Founder, Speaker & Workshop Leader - LinkedIn Todd's Books:The Transparency Sale: How Unexpected Honesty and Understanding the Buying Brain Can Transform Your ResultsThe Transparent Sales Leader: How The Power of Sincerity, Science & Structure Can Transform Your Sales Team's Results

Rejection, Perfectionism, Negative Reviews, Next Book Syndrome, Imposter Syndrome, Comparisonitis . . . In this episode, Greta and Megan take a deep dive into all of their writing insecurities and how they've overcome them in each stage of their career.Final Question: What kind of insecurity are you facing right now? Let's chat on the Facebook page @AuthorWheelFeatured Resource: The Top 5 Roadblocks Aspiring Authors Must Overcome, available for free when you join our newsletter at www.AuthorWheel.com/stuff.Follow Us! The Author Wheel:Website: www.AuthorWheel.comFacebook: https://www.facebook.com/AuthorWheelGreta Boris:Website: www.GretaBoris.comFacebook: @GretaBorisAuthorInstagram: @GretaBorisMegan Haskell:Website: www.MeganHaskell.comFacebook & Instagram: @MeganHaskellAuthor Support the showFREE Mini Email CourseHave you ever struggled to explain to others exactly what you write? Or wondered which of the many fiction ideas running through your brain you should tackle? If so, The Author Wheel's new mini-course might be your solution. 7 Days to Clarity: Uncover Your Author Purpose will help you uncover your core writing motivations, avoid shiny-thing syndrome, and create clear marketing language. Each daily email will lead you step by step in defining your author brand, crafting a mission statement, and distilling that statement into a pithy tagline. And, best of all, it's free. Click here to learn more!

I discuss the relationship between content creators and consumers. Very often, as creators, we try to bridge that gap with more transparency and more clarity with the terms we use. That's great, but we need another piece - how to build trust with board game consumers. James Hudson and Alex Radcliffe discuss Reviews and Previews - https://www.youtube.com/watch?v=_WEC1h6utjM ---------- 0:00 Intro 0:38 Reviews vs. Previews 2:05 Truth vs. Trust 4:41 Journalistic Values 8:51 Negative Reviews are Reassuring 12:02 Creators Want to be Positive 13:38 Building Communities, and it Limits 15:21 My Transparency As a Reviewer Shelf Stories YouTube (with video of this recording) - www.youtube.com/shelfstories __________________________________ YouTube - www.youtube.com/onestopcoopshop www.youtube.com/channel/UCPCIkULbgzMEW612cSdUX7Q Discord - discord.gg/p4jX8AF Facebook - www.facebook.com/onestopcoopshop Donate to One Stop Co-op Shop - www.patreon.com/onestop Email - onestopcoopshop@gmail.com

Welcome to the second episode of my podcast, where we talk about customer experience and feedback with Timothy Wu, Head of Growth at Nearside. On this episode, Timothy enlightens us about: What is a good customer experience? What are the best ways to collect customer feedback? How does customer feedback impact a company's growth strategy? How can businesses use feedback to drive growth? How can you deal with unhappy customers? Tune in to the podcast now to find out more about customer experience! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Howdy folks!  In this episode of The Air Conditioning Podcast, we were joined by Craig Staley of HG Site Designs.  Based in Omaha, Nebraska in good ol' US of A, Craig and his team specialise in Small to Medium sized Businesses who are looking to scale their business without spending massive hours of their own time and dollars.  Craig and his team consider themselves to be long term strategic partners to help you grow and improve your business. There is so much to cover in the area of marketing, specifically, Google Ads, Google My Business, SEO and Reviews, and as usual we unfortunately ran well short of time but tried to cram as many gold nuggets in as we could in the time we had with him.  We hope you find the episode helpful! Here's a tad of what we covered….. Can you tell us more about your company and how you help businesses? (7:00) Once you have a website, how do you drive traffic to it? (10:00) Craig talks about Google My Business…what is it, why it's important and where does it appear on Google? (10:30) Why are Google Reviews important and is it better to have a high star rating with few reviews or lesser star rating with a larger volume of ratings? (12:30) What's the best way to acquire client Google Reviews? (15:35) Is it ok to respond to Negative Reviews? (21:00) Is it more important to have a Google My Business page than to have a website? And for anyone just starting out in business with a limited budget, what advice would you offer? (23:45)          For anyone who might already have an online presence and are looking to grow their business, what advice could you offer to assist with growth?  (26:10) Do you think it's a good idea to outsource your marketing and social media or should we be doing it ourselves? (29:00) And there was plenty more goodies in there…. We'd like to thank Craig for joining on the show and hope that you find it helpful with your marketing of your business. If you'd like to reach out to Craig,  you can find him at craig@hgsitedesign.com or as Craig mentioned he has some free work sheets and videos to help set up your Google My Business page at www.hgsitedesign.com/gmb.  Also, don't forget to check out his podcast: https://podcasts.apple.com/us/podcast/the-small-business-school/id1510776072 But until the next time guys…bye for now!

Tune in now and don't forget to sign up for www.solciety.co!Speaker 1 (00:03):Welcome to the Solarpreneur podcast, where we teach you to take your solar business to the next level. My name is Taylor Armstrong and went from $50 in my bank account and struggling for groceries to closing 150 deals in a year and cracking the code on why sales reps fail. online teach you to avoid the mistakes I made and bringing the top solar dogs, the industry to let you in on the secrets of generating more leads, falling up like a pro and closing more deals. What is a Solarpreneur you might ask a Solarpreneur is a new breed of solar pro that is willing to do whatever it takes to achieve mastery and you are about to become one.Speaker 2 (00:43):What's up Solarpreneurs Taylor Armstrong here to change your life as a soar sales professional, we are back with another show today, got an exciting topic, and we're going to jump right into it. I hope you enjoyed the previous episode. We have Lenny Gray the master of door to door on. So if you didn't go listen to that, go check it out. He's written two books, amazing episode have gotten great feedback. So thanks again, Lenny, for coming on the show with us in this episode, we're going to do something that I don't think I've actually done before. And that is actually take a topic suggestion from our audience, from our Solarpreneurs. So guys, if you have a topic suggestions, people you want to bring on things you want to talk about things you want to jam on. Hit me up. I'm on Instagram, I'm on Facebook trying to be more active on there.Speaker 2 (01:37):So I'm send me a message. Let me know if you have suggestions, feedback, just anything really appreciate the comments and tips that you guys give me. And it's nice to be able to interact with, with my crew, with my solar peeps. So this tip actually comes from, um, someone that doesn't actually have their name on Instagram and talk to him. So I apologize that I never got to your name on here, but Instagram is WVRRVN. Give them a shout out if you want to go follow them. One of our solar friends and he sends me a message. Um, so it was about three weeks ago. He says, Hey brother, been listening to your podcast over the past few months, getting tons of value, have an idea for a topic, no one discusses too much on overcoming negative online reviews. Is this something you can help the community discuss?Speaker 2 (02:34):Well, my man WVRVN I hope that's not your real name unless you're some kind of droid. Okay. But, um, that's his Instagram handle. That's what we're going to cover today. We're going to jump into it. And it's something that has at times come back to bite me negative reviews. I know a lot of people, especially guys with our bigger companies. Sometimes they struggle with these and it's something that, um, guys have to learn how to overcome. Guys, have to learn how to really turn in a strength. How can we overcome this objection? So I've got three tips. I want to share with you going to be quicker episode. We're going to jump right into it. Share three tips. Things that I do that have helped me and things that I've also heard from guys at larger companies specifically, specifically at Vivint Solar. I know that's a huge company.Speaker 2 (03:27):I have a lot of friends that are managers over there. Um, I guess I should say Sunrun now because they are now Sunrun direct, but they're a large company. Um, had some pretty terrible reviews. I know that I looked him up and one time I was considering going in selling with them and this was something I always came back to is like, how do you guys sell with so many negative reviews? Like I lose deals myself with negative reviews, but how are guys over a Vivint Solar, some of these larger companies they're selling dozens and dozens of deals every quarter. And I mean, they, they seem to be just fine with the negative reviews. So I'm gonna tell you a few things that I heard from these guys, a few things that have helped me and hopefully they help. Okay. So let's get into it.Speaker 2 (04:16):Tip number one is bring it up before they do. Okay. A lot of, a lot of guys have heard this. Hopefully you've had training in your sales organization that something we all should be doing is bringing up objections before our customers. Our clients can, if you have a great book on this, go read Sam Taggart's ABC's at closing. He has a whole section on this. He calls it eight. Milling your customers, right? It comes from the eight mile movie where a M and Eminem is, you know, bringing up all the objections. The rappers can throw out them that you grew up in a trailer park. They use white trash, all this stuff. So we need to do the same thing. And this is something specific specifically for this objection that I think works great. Bring up the negatives before they can. Cause if you bring it up and if you bring it up while you're in the home, they can't go look it up.Speaker 2 (05:12):Matter of fact, pull it up on your computer right there while you're in the home with them. Mr. Customer, I know we don't have the greatest review. Here's here's why. Um, and then you can explain to them what's going on. A lot of the reviews you see anyways, are just completely false. Like things that never happened. So, okay. It's that's another point is know your online presence. You should always know exactly what is written about them. You should always know exactly what potential negatives your clients, your customers could find about you. You should know what dirt they can dig up on you. So go look that up. I'm constantly Googling my companies, my installers I'm Googling. Cause I want to know exactly what people could possibly find negative. Okay. You gotta be in the know because if you don't know it, then it's going to be surprised to you when they bring up a negative and then that's when you're screwed.Speaker 2 (06:07):Okay. So bring it up. No, your views. A good example of this. I know a lot of guys, myself included are so on. Um, so Noah, right? So Noah as the financer, as the lender. So if you go look up Sunnova they don't have great reviews. Okay. And so you've got to know this people. When I sell a deal through some Nova PP, we are alone. I almost always will bring it up. Hey, so nowhere they're the lender for this, just so you know, you can look them up. Um, but yeah, unfortunately they've done, um, they've done their own installs. They've done deals all over the country. So they have a huge client base, but they are just the ones financing this case. You're not working with them and really stress that they're working with the installation company, they said no is simply the lender.Speaker 2 (07:00):Hey, and then focus it on the installation company on the installers. And so that's something I do when I deal with Sunnova specifically. Okay. So tip number two is bring up how many customers you have. Okay. This is something that comes from again. I mentioned my Vivint Solar guys, my, my buddies that sold with Vivint Solar, while these larger organizations they're going to have tons of negatives. Okay. Sunnova is a no way as an example of that. That's just the fact of the matter. When you get hundreds and hundreds and hundreds of customers of clients, you're always going to have names. So what do you do? Bring up examples, do math with them right on the spot. Okay. So you can go. Um, I mean, in the Sunnova example, they have thousands and thousands of customers across the country, right? So if you look on there, you're going to see what maybe a couple hundred reviews, negative reviews.Speaker 2 (07:56):So for example, let's say there are a hundred negative reviews. Maybe you've done 5,000 installs. You have 5,000 customers. You do the math on that, a hundred divided by 5,000. What is that? That's only 2% of your customers, right? So, I mean, do the math, show them on the calculator? You look, Mr. Customer, this, um, represents about 2% of the people we've done. See, I understand there's going to be mistakes. Um, fortunately there's, um, issues that happened, but let me ask you, Mr. Customer, how many times have you had a positive experience and not written? Yeah. About it. Like you probably went to Starbucks yesterday. Got your coffee. Just fine. Did you write them a good review? Probably not. Right. So how many people are out there that had a fantastic experience, that everything went super smooth. Write about it. And guess what those, those people were working with, I'm going to take care of you.Speaker 2 (08:57):We're going to make sure everything goes smoothly. I can pinky promise you if you want you on pig. You want me to pinky promise you. Okay, great. So we'll make sure everything goes good. So right now we're just going to get a few documents submitted. Boom. That's how you do it. Okay. So bring up the math, bring up, um, ask them, ask them how many times they've written positive reviews and that's going to, that's going to call them out on the spot. I mean 99.9% of people do not go right in positive reviews about every interaction they've had. That's just the fact of the matter. So if you can do the math with them, if you can get them to realize that people do not just, you know, write pure positives, that it's a business, then that's going to help. Okay. So that's the second tip.Speaker 2 (09:41):Bring up how many customers you have do some math with them and then get them to realize that there's going to be negatives, but we're going to get it figured out. Okay. And then the third and final tip I have is tell stories of neighbors close by. And this is where testimonials come in. If you haven't listened to the episode from a couple of weeks back about video testimonials, go listen to that and that's going to change the way you sell. Okay? And that's going to probably prevent you from even having, having to overcome objections like this, because if you can solve, um, show them solid video, testimonials of neighbors, of especially people in the neighborhood they're in, then they're not even going to bring up these things because they're going to trust people in their neighborhood a way more than anything they can find online.Speaker 2 (10:27):Right? That's why I suggest getting a video testimonial with every everyone that you can. Hey, and then another thing I learned from a lot of my guys over at these bigger companies, Vivint Solar is pull up maps. If you can get your start tracking, have your company start keeping a spreadsheet or keeping track on a map of all your installs, okay? A reference sheet sheet, utilize them, make sure you have pins on a map, something where you can pull up, pay this, how many people we've done in the area. Do you think this many people would have gone with us? If things were terrible? Probably not. And that's, what's so powerful about some of the software that's Vivint Solar, or some of these other companies have access to Sunrun is on their proposals or in their knocking apps. They can see every past customer. Right?Speaker 2 (11:19):How powerful is that? If you're in a home mean, say, um, Mr. Homeowner, this is all your neighbors that actually are already on the program. So yeah, there is, uh, negatives, but look, there are six people just in your neighborhood that are already on the program. So rather than trusting all these online shenanigans that may or may not be true, why don't we drive by? We can go look at the people that are installed in your neighborhood and we can go off of that. Okay. Obviously, if you're a smaller company company, you don't have installs, then you're not going to say that, but I mean, still can use references in the neighborhood though. Even if it's from another company, you can say, Mr. Homeowner, do you think your neighbor across the street would have solar? If things were all terrible? Okay. You can talk to these people beforehand.Speaker 2 (12:10):I've gotten lots of times, people that aren't, even with my company that just have solar on the roof. Hey, would you recommend your solar to your neighbors? Great. Do you mind if I use your name as a reference? There you go. You got a name, you got a person you can use as a reference right there, and that's going to help out a ton. So make sure you're just collecting as much social proof as possible. Get pictures out as a last resort. Um, something I heard from, um, my friend river Skinner. If he's listening to this, uh, my referencing him from one of his, uh, Instagram stories, but what's really cool is he will send out a thank you card with his picture in the customer's in it. And this is kind of off topic, but that's something super powerful. You can do get pictures with your customers.Speaker 2 (12:59):Send out cards.com I think is a website where you can actually just create online cards. You can throw your picture in there, send your customers so sort of off topic, but make sure you're collecting all the social proof as possible. This is going to help reduce cancellations and help you continue to dominate out there. So thanks again for the topic recommendation. Let me know what you guys thought. Let me know if you guys have any other, uh, ideas on, um, overcoming negative reviews, things you have done and love to hear your feedback again, shoot me your topic suggestions. Let me know what you thought and send me your guest suggestions as well. If you guys know of anyone that is absolutely dominating that we need to have on the show, let's get them on. So hope that helped hope you'll tune in for the next show. And we will see you on the flip side.Speaker 3 (13:53):Hey Solarpreneurs. Quick question. What if you could surround yourself with the industry's top performing sales pros, marketers, and CEOs, and learn from their experience and wisdom in less than 20 minutes a day. For the last three years, I've been placed in the fortunate position to interview dozens of elite solar professionals and learn exactly what they do behind closed doors to build their solar careers to an all-star level. That's why I want to make a truly special announcement about the new solar learning community, exclusively for solar professionals to learn, compete, and win with the top performers in the industry. And it's called Solciety. This learning community was designed from the ground up to level the playing field and give solar pros access to proven mentors who want to give back to this community and to help you or your team to be held accountable by the industry's brightest minds. For, are you ready for it? Less than $3 and 45 cents a day currently society's closed the public and membership is by invitation only, but Solarpreneurs can go to society.co to learn more and have the option to join a wait list. When a membership becomes available in your area. Again, this is exclusively for Solarpreneur listeners. So be sure to go to www.solciety.co to join the waitlist and learn more now. Thanks again for listening. We'll catch you again in the next episode. 

Randall Cooper, CEO of Premax, shares some lessons he’s learned in running a successful and well-loved global business, how to handle negative reviews and take accountability, how to make people fall in love with your brand, and how they’ve managed to create a loyal following all around the world.Ready to learn more? Check out the full episode!SHOW NOTESGetting Personal[0:01:14.3] Reading/learning list[0:02:04.7] People who inspire Randall[0:02:36.4] Childhood aspirations[0:03:01.5] Motto you live by[0:03:55.4] Why Randall decided to be a physio instead of becoming a chefLife as a Business Owner[0:05:55.5] Randall talks about Premax and how he came up with the idea for athlete engineered skincare[0:08:25.1] How Randall manages his time between being a clinician and being a business owner[0:10:48.8] The difference between a clinic business and a product businessHow to Create Raving Fans[0:15:28.2] Lessons on how to make people love your brand[0:18:46.3] About Learn.physio[0:19:20.0] What is the Melbourne ACL Rehab Guide?[0:24:18.9] Dealing with self-doubt and insecurities about your products and services[0:26:00.3] How to deal with negative reviews about your business[0:29:47.9] Randall’s top lessons on businessLet’s Connect![0:32:30.4] Check out Premax[0:32:53.5] Connect with RandallQUOTES“You have to make it happen but you don’t necessarily have to be the person who has to do it.”MENTIONSThe American Journal of Sports MedicineInternational Journal of Cosmetic ScienceLearn.physio (site)Learn.physio (Facebook)Melbourne ACL Rehab GuidePremaxCONNECT WITH RANDALLLinkedInInstagramIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!

It's inevitable - as a podcaster/content creator, you're going to upset some people. It's the nature of the beast. There is simply no way to please 100% of your listening audience 100% of the time. Unfortunately, we live in a world where people are two to three times more likely to leave you a negative review when they're upset about something versus a positive review when they're happy with what they hear.Crazy, right?As much as you may not want to see a negative review or get a bunch of heat thrown your direction, it's not the end of the world. It also can be turned into a positive if you approach everything with the right frame of mind.On Episode 91 of Pod Theory, I'm going to share my thoughts on reviews, some statistics that back up my claims, and how you can deal with the haters and the critics by putting a positive spin on each situation. The more you seek to accentuate the positives and learn from any negativity that comes your way, the stronger you'll be AND the better your production quality will become.Buzzsprout: Podcasting's #1 Hosting SiteClick Here to Sign Up For Buzzsprout and Receive a $20 Amazon Gift Card!Looking to start a podcast or improve your existing show?Download My FREE Podcast Primer Today!Connect with The Host - Jason CerconeWebsite | Facebook | Twitter | Instagram | YouTube | PinterestIn need of deeper podcast counsel? I can help with that!Click here to discover my podcasting servicesMUSIC CREDIT: Theme music for Pod Theory - Big Vision - via purple-planet.com

>>> CLICK HERE to Book Your FREE Strategy Call with my Team!!

03 August 2020: What does the law say about negative reviews? Helen finds out from our resident legal expert Lumdila Yamalova of HPL Yamalova and Plewka.  See omnystudio.com/policies/listener for privacy information.

On this preview of the new Hey Seery podcast, RealSelf CEO and Founder Tom Seery interviews aesthetic practice marketing veteran Eva Sheie about everything inside the world of online reviews. Find out how to prevent leaving money on the table by learning how to acquire reviews from nearly every patient who comes through the practice, and hear the rarely shared secrets to doubling conversion rates overnight. _Hey Seery is a look inside the world of RealSelf Founder and CEO Tom Seery and his pursuit of a higher perspective about the aesthetics industry with the people who make it go. Tom curates illuminating perspectives from industry insiders and ventures outside the echo chamber to uncover insights that are hard to find, yet important to the businesses and lives of veteran, mid-career, and brand new aesthetics insiders. _ Special Guest: Tom Seery.

Nick and Lisa talk about what to do when your business has bad reviews online.Follow Nick and Lisa on LinkedIn for more business content:https://www.linkedin.com/in/nickbellentrepreneur/https://www.linkedin.com/in/lisateh/

An interview with John Lawson from ColderIce Media on how to be successful with your ecommerce business in 2020. John Lawson also talks about the future of ecommerce, how many times an ad needs to be seen before you get a response and more ecommerce business tips. John Lawson from ColderIce also discusses: Dealing with Negative Reviews, Negative Feedback, and the media. How many times does an ad need to be shown to the consumer before they take action? Using social media to sell on ecommerce. When providing good content does it equal to getting a conversion. Tip for youtube video marketing to get more subscribers. The importance of networking. Example of when networking turned into an opportunity. John Lawson youtube show called Watching Amazon where he keeps up on everything Amazon. The future of ecommerce business. If you were not in the ecommerce world or living the life of a speaker what would you be doing? Free FeedbackWhiz trial here: https://www.feedbackwhiz.com/ About John Lawson https://www.johnlawson.com/ John's Book: https://www.amazon.com/Kick-Social-Commerce-preneurs-Likes-ebook John's American Express TV Commercial: https://www.youtube.com/watch?v=dP0Oe82t66k Speaking Videos: https://www.youtube.com/watch?v=iLEhXvtHSp8 https://youtu.be/MpU1KRlc204?t=95 As CEO of 3rd Power Outlet, an online retail clothing and accessories company founded by John, he has sold millions of dollars in ecommerce merchandise. He has achieved the status of Platinum eBay Power Seller, a top rated Amazon Merchant and Small Business Influencer of the Year. He has facilitated more than 500,000 transactions online. John an 3-time Amazon #1 best-selling author, entrepreneur and international speaker. John is also the Chief Marketer at ColderICE Media, an IBM Cognitive College adjunct professor and is celebrated as one of the Top 100 SMB Influencers and The 50 Most Influential in SMB Marketing. John has spoken to over 200,000 people worldwide on ecommerce and social media marketing. "John is a very dynamic and entertaining speaker. His presentations are packed with usable, actionable information and his delivery is simply unforgettable. When the response sheets come in, you can bet John will lead the pack for satisfaction scores. Make the event memorable because John is simply unforgettable on stage." --- Phil Leahy (Internet Conference Australia) About FeedbackWhiz FeedbackWhiz helps Amazon sellers monitor, manage, and automate emails, product reviews, orders, and feedback. Build professional email templates with gifs, emojis, buttons, and attachments. A/B test subject lines and view open rate analytics. Send or exclude emails based on triggers such as refunds, shipment, delivery, feedback, and repeat buyers. Track and manage all product reviews. Instant notifications whenever a review is posted. Monitor all product listings and get alerts when critical events such as hijackers, buy-box loss, and listing changes occur.

THIS EPISODE: We eat Cheese, and talk about Journalism, Negative Reviews, London Jazz News, and our favourite live events of 2019/2020. Sebastian Scotney: LondonJazz News was started as a blog by Sebastian Scotney in 2009, and has gone on growing ever since. It now involves a substantial team of contributors and helpers. The site publishes a daily flow of news, previews, reviews and interviews. The archive of published articles now stands over 8,000 pieces, with up to 100 new pieces per month, and a record of 11 on a single day. The unmediated voice of the musician is a feature. One commentator wrote: “LJN has given musicians a voice in the jazz press.” The site provides what has been called “the most in-depth local jazz coverage on the planet” — The Jazz Line (May 2013). The team has editorial control; up to 20% of the content forms part of advertising packages, and is discreetly marked as such. LJN also covers jazz and jazz-related news from way beyond London (just as the London Review of Books is not restricted to books on, from or about London).https://londonjazznews.com/ 

On this episode, we continue our discussion on EPIC Amazon copywriting secrets! This is Part 2 of 3 in our series.On this podcast, I reveal how to use Negative Reviews to curate some amazing copywriting ideas to use in your own listings!Plus, how Ben utilizes the pre-purchase questions to uncover sold gold to use. And […]

Listen to us chat with Tiffany Caires as they talk about their work at HABA, and non-binary themed books they recommend.  We also...gasp...talk about games we didn't enjoy! 0:53 Life 6:29 Get To Know the Gamer - T Caires 22:54 Negative Reviews and Games we didn't enjoy 32:11 Black Angel - Ella 33:16 Tuki - Danny 36:58 Villanous - Theo 38:10 Wingspan - T Caires 49:02 Trending - Sam Smith comes out as Non-Binary 57:48 Queer News - Merriam Webster Dictionary Adds They/Them as a Singular Pronoun  

I always say “Don’t Run a Restaurant, Build a Brand”! In this hyper-competitive and most challenging business, you need every advantage you can get and an effective targeted marketing plan is critical to your success. Why not learn from an expert marketer whose company is setting the country on fire with a fast-growing and very unique concept? Tune in to this episode of the Restaurant RockStars Podcast. I’m speaking with Anita Walker, the V.P. of Marketing for Fox Restaurant Group. Their hot brand “Flower Child” continues to open new locations offering “Healthy Food for a Happy World”. Flower Child’s menu features Gluten Free, Dairy Free, Sugar Free, Vegan, Vegetarian and Paleo options in a happy, happening atmosphere. We’ll be dishing on how this concept: - builds awareness for their brand - creates intense loyalty and repeat business - sustains the marketing “buzz” - leverages social media and even how they best respond and put a positive spin on Negative Reviews. There are so many key-learnings and restaurant marketing ideas in this episode folks, you’ve got to give a listen. This is how to open a restaurant, how to run a restaurant and how to increase restaurant business. Flower Child really stands out in the sea of chains out there. They even feature “Yoga Mat” parking! Visit Flower Child: https://www.iamaflowerchild.com/ Now go out there and Rock Your Restaurant! Roger Check out The Restaurant Rockstars Academy: https://restaurantrockstars.com Thank you to our show sponsor: HotSchedules HotSchedules is the #1 Staff Scheduling App on iTunes. See why over 170,000 restaurants in over 60 countries are using HotSchedules to save time, manage costs and grow their business. Get a FREE Demo at http://bit.ly/HSFREEDEMO

Recently, a friend DM'd me on Instagram because she received a bad review. She went on to ask how I deal with bad reviews, negative feedback, and unsatisfied clients. She then recommended I share my response on the podcast so here we are. In this episode, I talk about how I deal with them, what […] The post Negative Reviews and Bad Feedback with Ryan Miller first appeared on Ryan James Miller.

It is SO easy for anyone that has a bad experience to pull up a review site on their phone and leave a scathing review of the business that harmed their fragile psyche. Businesses can be made and broken on the backs of online reviews. In this episode, I explore the idea of thinking twice before leaving a review that could do massive damage to a small business trying to succeed. Related Article on BrandShouter.com: https://www.brandshouter.com/think-hard-before-negative-review/

On this episode of 2 White Lights, The Bad Guy and The Fat Guy break some news on Charlie Binkleys’ total at BOTB (spoiler: he actually has a total). We answer our 2 White Lights “Question of the Week” regarding PED use (7:16-17:02). 2 White Lights give our and the listeners take on the 2 White Lights topic of the week-“How do you mentally and/or physically adjust your training around an injury?” (17:30-63:03). The Cohost Formerly Known as Enzo gives a “Technique Tip” on bench press (64:10-69:14). We introduce a new segment, “Negative Reviews” where we, you guessed it, read negative reviews that our lovely listeners leave us on ITunes and that leads to another new segment “Misogynistic Trash Talkers” (80:35-80:44) where we say something incredibly offensive. We wrap up the show by talking about our plans for The Arnold.

TOPICS DISCUSSED:2:00- Owning a small business & being a mom. Samantha talks about the clients she works with and how she turned a passion project into a business, helping mompreneurs.10:15- Time management and staying on task. Samantha shares some advice to those looking to get past the “mind drama”, stay on task, time management and scheduling, with kids at home.19:00- Samantha’s clients. Samantha talks about what types of clients she works with from new business owners to those who want to take their business to the next level.22:20- Samantha’s Mompreneuer Dreams. Samantha talks about what she is currently doing as a coach & podcaster and some goals she wants to achieve.25:05- You Should Lists & Negative Reviews. Kim talks about the battle she goes through with people telling them “you should” and how she feels when she gets negative reviews. And Samantha gives some advice to deal with those types of situations and LET IT GO.33:29- Samantha’s message to the world… it’s a good one.RELATED ARTICLES & WEBSITES:Meet SamanthaBadass MotherMompreneurs News & Topics5 Time Management Tips For Mompreneurs

On this episode of The Free Play Podcast, Corey and Chris review their own negative reviews!

There are very few things that can make me lose sleep at night. One of those things are negative reviews. Although negative reviews in our company are very rare, they always sting- really, really bad. Each negative review is even worse than the last. Reading a bad review feels like getting punched in the gut. Negative reviews suck, and they always will. However, negative reviews are inevitable. As much as you strive to be the best at what you do, and consistently improve the level of service to your clients, you will never be able to make every person happy. No matter what, you will come across a client who simply can’t be satisfied. Studies show that 85% of shoppers form their buying decisions based on online reviews. Too often, companies don’t take online reviews as seriously as they should. Nowadays, people prefer to trust their friends, peers, colleagues, or even recommendations from people they don’t even know, to form buying decisions. Each review, whether positive or negative, is a huge opportunity to examine what happened, learn from the situation, and continue to improve your processes and service. When a negative review is written, it’s important to take a step back to try and understand why it happened. There are several reasons why people write negative reviews. 1. The client does not fit the profile for your target customer Most negative reviews come from clients who expected something other than what they received. In many instances, it seems like the client leaving the bad review is being unreasonable. Although true in a lot of cases, it’s probably because the client simply doesn’t fit your target customer profile and had different expectations. In cases like this, it’s usually no one’s fault, but just an unlucky situation for both parties. This is why it’s important to properly qualify and attract the right clients. 2. Over-promising and under-delivering Clients get frustrated when you over-promise and underdeliver. It’s much better to be honest and forthright with your clients at all times. They will always prefer you be up-front, rather than saying one thing and doing another. 3. Miscommunication One of the most common reasons for negative reviews is due to miscommunication. After all, we’re humans, and we’re far from perfect. Sometimes emails get missed, scheduled calls get overlooked, or there is an oversight on a project. These things happen, you just have to be empathetic, apologetic and sincere. In most cases, level-heads will prevail. When those negative reviews come in (and they will, believe me), you just have to suck it up and deal with them head on. Following these four steps will help you tackle any negative review in the best possible way. Step 1: Relax It’s very easy to panic and make quick, rash decisions when a negative review comes in. We know how important online reviews are nowadays, and a negative one can often feel like the sky is falling down. First thing you have to do is relax, breathe, and proceed with a rational, level head. Step 2: Reach out to the customer Often times, a quick reach-out to the customer from a manager or CEO can help ease things over. Calling the customer to understand what went wrong, and showing genuine concern, is critical. It’s important to show empathy with the client, and try and understand their perspective. This phone call can be the first step in trying to earn the client’s trust back. Also, depending on how the call goes, you should ask if they can kindly remove the negative review. Step 3: Reply to the negative review If you reached out to the client, and they aren’t going to remove the negative review, then at this point you should publicly reply to the review. It’s important to be honest, empathetic and genuine when writing the reply. When you reply to reviews, it shows potential prospects that your company cares about its customers and level of service. It also humanizes your brand. Most people are actually rational, and understand that no one is perfect, and mistakes happen. Believe it or not, a good reply to a bad review can easily neutralize its negative impact. Step 4: Get to the bottom of what happened As gut-wrenching as a negative review can be, it’s also a great learning opportunity for your team. You should audit the entire process with the disgruntled client to see what went wrong and how things can be improved moving forward. Make sure you communicate the outcome of your audit with your team, and ensure they understand the importance of maintaining a positive public image online, and the dire consequences of negative reviews on the business. Music by sifer2424

On this episode, The Three end their two month hiatus and discuss: Ocean's 8 Review (3:09) Positive Reviews from the last two months (11:21) Negative Reviews from the last two months (21:37) Mt. Rushmore Cate Blanchett Performances (33:44) Power Rankings: Coffee Scenes in Movies (43:12) Zach reviews the wrong movie (1:13:12) Oscar Trivia: 1994 Oscars (1:17:38) Quotes of the Day (1:26:43) Find AlmostSideways everywhere! Website Facebook Twitter iTunes

On this episode, The Three end their two month hiatus and discuss:Ocean's 8 Review (3:09)Positive Reviews from the last two months (11:21)Negative Reviews from the last two months (21:37)Mt. Rushmore Cate Blanchett Performances (33:44)Power Rankings: Coffee Scenes in Movies (43:12)Zach reviews the wrong movie (1:13:12)Oscar Trivia: 1994 Oscars (1:17:38)Quotes of the Day (1:26:43)Click here to listen to the podcast.Find AlmostSideways everywhere!WebsiteFacebookTwitteriTunes

00:40 – What is Post Launch Monitoring?02:22 – Keyword Rank Monitoring.04:01 – Example of a keyword change.06:06 – When to do a second launch.07:24 – What are Super URLs?11:30 – Dealing with / Tactics to get rid of negative reviews.13:05 – Danny’s recommendation on how to actually reach out to customers.15:22 – Stand Up Desk and tips keeping out with shape, body and health.17:43 – Action steps for post launch monitoring.

Among other things, this month's show will be asking: what are negative reviews good for?

Among other things, this month's show will be asking: what are negative reviews good for?

This week Shrink & Rage talk about the seductive art of loot boxes, yet another review bomb on PUBG, and more! Do you have feedback for the show, have a response for something we said, or something we should know about? Drop us an e-mail at VGLPodcast@gmail.com stop by our Discord, or tweet us @VGLPodcast. You can also join us for our stream night! We play games Friday Evenings, Eastern Time, on Twitch. Download one of the upcoming games and join us! Finally, if you wish to throw us some cash to help improve the show, and for various show related projects, you can do so by supporting our Patreon campaign. Show Highlights & Timestamps Games We Played (7:25) Behind the Addictive Psychology and Seductive Art of Loot Boxes (1:38:40) Nintendo Creators Program Bans YouTube Live Streaming (2:06:42) PUBG Hit With Negative Reviews Following In-game Ads In China (2:15:25) The Company That Had Its 200 ‘Fake Games’ Removed From Steam is Shutting Down (2:25:46) Fortnite Battle Royale Gamemode Hits 1 Million Players On Its First Day (2:30:10) Overwatch Director Says it’s “Scary” to be Open With Players (2:39:28) Community Corner (2:43:15) Steam Discovery Queue (2:51:17) Games We Played Rage: Dark Cloud 2 Pinball FX3 Battle Chasers: Nightwar Figment The Walking Vegetables World of Warships Shrink: World of Warships X3 Albion Prelude Tracks: The Train Set Game Unending Galaxy AX:EL News The Psychology of Loot Boxes PC Gamer Article Nintendo Bans YouTube Live Streaming for Creators Program Tech Raptor Article PUBG Hit with Negative Reviews, Again Green Man Gaming Article Fake Game Maker Shuts Down Green Man Gaming Article Fortnite Battle Royale Hits 1 Million Players Tech Raptor Article Overwatch Director Says It's Scary to be Open with Players Arstechnica Article Discovery Queue Rage: Stick Fight: The Game Hob RUINER Shrink: Airport CEO Dead Exit Galactic Crew Space Wrangler  

Internet Defamation of a Business - How to handle negative posts and reviews One of the most frustrating things that can happen to your business is having a person (ex. past client) defame you on google.  Since it is in writing the defamation is known as "libel."  But what can you legally do about? Can you sue Yelp or Google?  Can you file an defamation lawsuit against the person or is their "opinion" protected by the first amendment and the ANTI-SLAPP laws?  Attorney Steve the business, real estate and intellectual property lawyer discusses his top tips on how to handle this type of situation. For those who do not want to listen, we suggest you: 1.  Try to work it out with the complaining party 2.  Try to get positive reviews to drown out the negative reviews 3.  See if there are any technical measures on the social media platform at issue (ex. BBB, Yel, Google, etc.) to remove or delete the negative comment, or place your own rebuttal. 4.  Consider sending a letter to the website hosting the comments (do not hold your breath on this one) 5.  Consider filing a defamation lawsuit as a last resort (keeping in mind "going legal" can come back to bite you in some cases. If you need help as to #5 above, call us at (877) 276-5084.  Sometimes filing a lawsuit (if the person has assets worth going after) might be a viable solution, but all factors need to be considered. FEEL FREE TO SHARE THIS PODCAST ON YOUR SOCIAL MEDIA NETWORKS!  GIVE US A SHOUT OUT!!! - Attorney Steve -   

Welcome to the most popular internet marketing podcast on iTunes, hosted by eWebResults! Join us this week as we talk about: Use One CTA on Landing Pages Best Practices to Winning in Digital Retail Always Monitor for Negative Reviews

Why is enthusiasm contagious? What puts a bounce in your step? What helps you bubble over like champagne? Find out when Chief Enthusiasm Officer of Starstyle® Productions, llc, Cynthia Brian shares personal experiences and her Gift of Enthusiasm chapter from her award winning book, Be the Star You Are!® 99 Gifts for Living, Loving, Laughing, and Learning to Make Difference. www.StarStyleRadio.net How do you avoid common pitfalls of running a family business? When you colleagues are family is the dynamic cohesive or more like dynamite. Tips on collaborating and finding balance instead of competition will be defined. Should you respond to negative reviews? What do you do when someone bashes your product, service, or personality on social media. We'll look at empowering ways to respond to turn a negative into a positive.

TechLaw10 hosts Jonathan Armstrong and Eric Sinrod discuss legal issues related to information technology. In this episode, Jonathan and Eric discuss recent examples of poor corporate reaction to criticism of their companies on social media.

Julie Smith, Avvo’s Director of Product Management, addresses how to respond to a negative review online. She discusses the five emotional stages many people go through when they receive a negative review, and highlights at what point it’s appropriate to respond. Julie also provides pointers on specific feedback to look for and recognize in your response. After all, a potential client leans more about a lawyer from their response to a negative review, than from the negative review itself.

Special Guest: Vicious696 from UncleGamer Radio, Sony Home Misconceptions, What Are We Playing, Crytek Engine 2.0, Sensible Sony Quote, DS Voice Chatting, Kicking the Gaming Habit in Asia, Comparing 300 to Video Games in Negative Reviews, Fact or Fiction, Games for Windows Live, Bias, Next-Gen, Current-Gen, and Past-Gen (mp3) Length: 30:05, Size: 14512128