Lead Thru Values

Have you wondered how some companies are able to remain strong and seemingly able to withstand almost any external pressure like rising costs and even the threat of a global recession? Do these companies have some sort of secret formula? And how do they seem to hold onto great people while many companies are struggling with turnover and trying to find great people.If you're experiencing some of these concerns and are hoping to find some answers, grab a notebook and get ready to take some notes as I'm joined by my friend, Ken Trupke.Busy leaders hire Ken to help them identify the issues preventing them from growing their business, but what I like most about Ken's approach is that he believes everyone wants to do work that excites them, to be part of something greater than themselves, and to be appreciated.If you're new to the podcast, my name is James Mayhew and i started this podcast with one thing in mind: to help you ensure that every person in your company has the knowledge, skills and confidence to do their jobs exceedingly well.I'm glad you're here. Now let's jump in and learn from Ken Trupke.

You've probably heard that people don't leave bad jobs; they leave because of bad bosses, poor management, and a lack of appreciation of their worth.It's cliche, yet it happens all the time and exit interviews confirm it.Just because you're in a management or leadership position, the immature, inexperienced or insecure leader incorrectly assumes that the people on their team will automatically respect, listen and follow direction directions. It really doesn't work that way. In fact, it takes a great deal of time, effort and skills to develop trust, let alone build true rapport with your team.Here's what doesn't work.Constant criticism, sarcasm, micro managing and just being downright cruel in your communication.Think back to a time in your life when you've worked for a manager who routinely shoots down your ideas, doesn't hear you out, and just overall, is disrespectful to you. It makes you miserable, erodes your confidence and overall, just makes your job intolerable.This is a recipe for losing your best people. But what if there was a better way? A simple, but powerful framework that promises to build trust and rapport?That framework is the topic for episode 67 where I'm joined once again by my friend and turnaround specialist, Kevin Wormwood where we discuss the power of integrity, dignity and prosperity.I'm James Mayhew, America's Chief Culture Officer, and this podcast focuses on helping companies attract and retain great people, improve communication at every level, and boost your bottom line.

Comments, questions or feedback? Send James an email or initiate a conversation using this link: https://calendly.com/mayhew/connectContact James directly by calling (319) 929-2604.There's a lot of talk about #empathy as one of the most important — if not *the most important — leadership attribute. I don't disagree, except for when it's not paired with #courage it doesn't do anything for another person. Empathy without courage is like having good intentions without action. “Susan, I'm so sorry to hear about your mom last summer. The sympathy card is still on my desk all ready to go… I just keep forgetting to get a stamp and mail it.”In that scenario, I feel better. But Susan doesn't. It's likely I've just galvanized my relationship with Susan and from her perspective, I don't really care her. She's clearly not a priority for me. Be mindful about your thoughts as your thoughts become your words, and your words become your actions. True empathy that's paired with true courage — especially in a leader — means you say what needs to be said, while being mindful of the other person's view and emotion. It means you don't delay having the crucial conversation. You make it a priority. It means that you're open to how you could have done better. Clearer expectations. Giving helpful feedback. Listening better. Courage is the ability to do the thing that frightens you. Without it, empathy is just a feeling.

Comments, questions or feedback? Send James an email or initiate a conversation using this link: https://calendly.com/mayhew/connectContact James directly by calling (319) 929-2604.Investing in your company culture will always pay off…But only when you understand HOW to make culture an accelerator and not a detractor of individual, team and corporate performance. Too many leaders of companies are trying to build culture with things like:Food Truck Friday's After hoursPotlucks and celebrationsQuarterly awards “Team building” activities Don't get me wrong. These aren't bad things. Unless…They're seen as a deflection from addressing the real concerns that employees have such as:Dumb rules and policiesBad management Poor hiring decisionsTolerating or even promoting bullies (I see this all too often)Not having any kind of performance reviewIdeas that aren't listened toFrustrations with old, worn out equipment or technology liked phone systems and computersTolerating gossip by coworkers or managers Leaders that won't address any od these issues, but continuously paint a picture of how great everything is.Wise leaders know that these issues are the killers of productivity, efficiency, and profit. Wise leaders also take ownership for knowing that they're 100% responsible for it. And finally, wise leaders have the humility to know they may need some help to make it happen. Then and only then can they be confident that their Investment in their company culture will show up in the bottom line in a powerful way.

Have you ever considered how you come across to others? Is it possible that the way you communicate might be creating some unintended issues between you and other's?  On today's episode I'm going to walk you through the 4 communication styles that exist in every team so you can have more win-win situations. Hey, Team welcome back to Lead Thru Values. If you're new, I'm glad you're here. You should know that the purpose of this podcast is to help be a better leader and give you practical tips to ensure that every person on your team has the skills, knowledge and confidence to do their job exceptionally well. If you're a returning listener, I want to thank you for giving me a few minutes of your day. I'm grateful for you. Communication can be a real struggle in business as evidenced by these stats: 86% of employees and executives cite the lack of effective communication and collaboration as the main cause of workplace failures. 97% of employees believe that communication impacts their performance on a daily basis. 28% of employees cite poor communication as the reason for not delivering their work on time. A Harvard Business Review report cites that 72% of employees feel their performance would improve if their managers gave them feedback on their work. Another report by Trade Press Services shows that as many as 85% of employees claim they are most motivated when regularly updated about company news and information.  There's a direct connection between communication and employee engagement. According to Gallup, team members with higher levels of engagement: Produce substantially better results Treat customers better and also attract new customers Are more likely to remain with their company Are overall healthier and less likely to experience burnout. However, there are 4 prominent types of behavior that impact the effectiveness of communication in any company. The first one is Passive Communication. People who communicate in passive ways tend to give in. They want to keep the peace and they believe the best way to keep the peace is to remain quiet. As a result, this damages their own self-esteem as the wrestle internally with speaking up or just staying quiet. In other words, the Passive communicator views the situation as “You're Ok, but I'm not.” The second type of behavior style is Aggressive Communication. People who communicate in an aggressive way look for ways to take advantage of a situation and/or another person. They tend to talk people down in an effort to damage the other person's self-esteem.  They use forceful tones, strong language and body language to attempt to intimidate their counterpart. They see it as adversarial or even combative.  In short, the outcome they want is that, “I'm OK and you're not. And I don't care.”  The third type of behavior style that impacts communication in the workplace is being Passive-Aggressive. This one is the most toxic because what's not being said is what's actually being said. The passive-aggressive individual pretends to go along with the group.  A decision. A course of action. A strategy. But, they use tactics like gossip and back biting to tear others down. They also use non verbal communication such as sighs and eye rolls that don't match their words. “I suppose that's best…” [punctuated with a sigh as they walk away] is an example of passive aggressiveness. It's incredibly damaging to a team's culture as it's damaging both to the passive aggressive person as well as others. The mindset of the passive-aggressive individual is, “I'm not OK, and you're not OK.” And that takes us to the fourth behavior style that impacts communication, but in a positive and powerful way, Assertive communication. Team, this is where we want to be! Assertive communication is rooted in compromise. You've said your peace. I've said mine. And, now we can move forward to find a solution where we both win instead of one...

Call James at (319) 929-2604 Connect with James on https://www.linkedin.com/in/jamesrmayhew/ (LinkedIn) Learn more about how James helps companies attract and retain great people, improve how teams work together, increasing employee engagement at https://jamesmayhew.com (JamesMayhew.com) On today's episode... A trillion dollars. That's what US businesses are losing every year due to voluntary turnover.  But here's a hard truth for you:  most of this is self-inflicted. Hey, Team welcome back to Lead Thru Values. This podcast exists to help you ensure that every person on your team has the skills, knowledge and confidence to do their job exceptionally well. And today, I want to share something I'm seeing in my work companies across a variety of industries and sizes. Turnover is expensive. According to Gallup the cost of replacing an individual employee can range from one-half to two times the employees annual salary (a very conservative estimate.) So a company with 100 employees that provides an average salary of $50,000 could have turnover and replacement costs anywhere between $660,000 and $2.6 million per year. That's according to the Bureau of Labor Statistics report that measured an annual turnover rate of 26.3%… in 2017. That's 5 years ago and pre-pandemic. Losing your best people means you have a leadership performance gap. And there's no denying it. But, that means it is also fixable. It would be too easy to say that this is natural or inevitable.  Yes, people move. Get married. Get divorced. Some people pursue their own dream to start their own company. Here are some additional statistics. 52% of voluntary exiting employees say their manager or organization could have done something different to prevent them from leaving their job. It would be easy to assume or say, “we did everything to make it right and keep that person…” But over half of exiting employees tell that in the 3 months prior to them leaving, neither their manager or any other leader spoke with them about their job satisfaction or future with the company. Don't miss that! In 3 months, nobody asked them how they felt about their job. No one talked with them about their future. This is the leak that I'm seeing and I want to help you know how to plug it. You train your managers to have consistent, meaningful conversations with employees. I train and coach my clients on how to have a real Progress Meeting where a productive, 2-way conversation occurs every 30 days. Now before you stop listening because you either *think* you're already doing this, or you can't stomach the thought of another meeting, stick with me. Here are 3 keys:The meeting gets scheduled out a year every 30 days. The goal is that a minimum of 10 meetings occur per calendar year.  Why is scheduling them ahead of time so vital? Because what's easy to do is also easy not to do. Getting them on the calendar creates accountability and an expectation that they'll happen. All too often this simple step is taken for granted, resulting in gaps of 2, 3 or even 4 months. The progress meeting must be a conversation. Conversations create clarity, but you cannot get clarity without be an active listener. Managers, it's not your job to do all the talking. You should be asking questions and listening to learn, not to respond. How are things going on the XYZ project? Have you run into any unexpected challenges or roadblocks? Do you have everything you need to hit the target? And the best managers learn the communication and behavior style of themselves AND of each of their team members. This is absolutely vital, because a more direct manager who loves to ask rapid fire questions will easily intimidate the person who's processing the situation. This one example is one I've seen played out many, many times. And it erodes respect and ultimately trust between both sides. Create a space for radical candor. Conscientious leaders and managers

Have you ever asked yourself this? What value am I bringing to this conversation today?  Hey, Team welcome back to Lead Thru Values. This podcast exists to help you ensure that every person on your team has the skills, knowledge and confidence to do their job exceptionally well. And today's podcast is a new, short form version that I'm calling Lessons From The Training Room, where I share a powerful real-world leadership examples with you from my work with executives, business owners and managers. Today's topic is reflective… it's designed to cause you think about the impact you're making today. Because there are a lot of people in leadership roles out there who are just going through the motions… just checking the boxes… just trying to make it through the day and through the week. But if you have the burden of leadership… and yes, I specifically said burden — not privilege — then this might hit home for you, or for others on your team. So go and teach it. Before you send that next email… Before you have your next 1:1 with a team member… Before you start your next team meeting… Pause long enough and ask yourself this IMPACTFUL question: What value am I bringing to this conversation? Truly, this 5-second “Snicker's moment” might be the difference between: A misunderstanding or clearly communicated action steps; A disengaged, unmotivated employee or an engaged, motivated employee; A missed opportunity to listen or a new idea that will save your company thousands of dollars (or more!); Giving the impression the person(s) on the other side of the conversation are just part of a machine, or showing them their value and your appreciation of it.  Again, ask yourself, “What value am I bringing to this conversation?” And before you tell yourself, “I got this!” maybe you want to slow down and consider what questions you can ask to learn… instead of what items you want to tell. If you're serious about building a competitive edge over your competition, you'll need a system that ensures the right conversations are happening between managers and employees. Because… Conversations create clarity.  Clarity produces action.  Action drives results.  If you want to learn more about how to guarantee the right conversations are happening in your company, I invite you to pick up the phone and call me directly at 319-929-2604 for a free, no obligation conversation. I'm James Mayhew and I'll catch you next time on LTV. 

When you want engaged employees, but you only focus on metrics, you're missing hundreds of opportunities through the course of the year to actually cause higher engagement.  Hey, Team welcome back to Lead Thru Values. This podcast exists to help you ensure that every person on your team has the skills, knowledge and confidence to do their job exceptionally well. And today's podcast is a new, short form version that I'm calling Lessons From The Training Room, where I share a powerful real-world leadership examples with you from my work with executives, business owners and managers. Many of you are very familiar… intimately familiar… with the term KPI. Key. Performance. Indicators. KPI's have been around for years and have been used to measure progress on a variety of business stats.  Closing ratios. Calls made. Efficiencies of all types. Revenue. Here's what I've found: Most managers focus only on the metrics. I'd like to offer you a new perspective on the acronym, KPI. In fact, I'd like to offer you 4 new variations that are focused on engagement. #1. Keep people informed. People want to know how they're doing.   James, you're at 127% of your quota for outbound calls. Keep up the good work! James, your hourly production is steady at 96% of goal, but your QC is 13% below goal. Be consistent and transparent with your reports and make sure the information is up to date and accurate. #2. Keep people interested. James, did you know that if you just close one more deal each week, you'll hit your target? Let me show you something…  The best leaders work with their team members to help them see where they need to improve. They're comfortable and skilled with setting expectations, providing helpful feedback in a timely manner, and they provide guidance with HOW to improve. #3. Keep people involved. If you want to deepen employee engagement, then be open to ideas and suggestions.  James, what are you seeing right now? What opportunities are we missing?  Seek ideas and suggestions by asking specific questions. And listen to learn, not respond.  #4. Keep people inspired. Even great people can get into a slump. James, you've missed your targets 3 of the last 4 weeks. How can I help you get back on track?  You can go 1 of 2 ways. Treat the person with dignity… or treat them like a replaceable part of your machine. Here are the 4 most powerful words you might ever say to another person:  I. Believe. In. You. Even the greatest athletes hit slumps. The best hitter in baseball goes 0 for 24. Or the basketball player with the 92% free throw percentage goes 2 for 7 in a pivotal loss.  People don't want to fail. They aren't trying to miss targets. They may be doing everything right, but they're just in a slump. And slump's have a way of ending in amazing ways. In each of these examples, if the conversation doesn't go past the first stage of keeping people informed, you're not leading.  Leading a team requires you to make time for teaching, encouraging, motivating and being a champion for when things are going well… and when they're not going well. You can focus on the metrics and keep missing opportunities, or you can go beyond the metrics and get to the real KPI's.  The choice is yours.  If you're serious about building a competitive edge over your competition, you'll need a system that ensures the right conversations are happening between managers and employees. Because… Conversations create clarity.  Clarity produces action.  Action drives results.  If you want to learn more about how to guarantee the right conversations are happening in your company, I invite you to pick up the phone and call me directly at 319-929-2604 for a free, no obligation conversation. I'm James Mayhew and I'll catch you next time on LTV. 

Hiring. Managing people. Leadership. Communication. Building a business through people. Kevin Wormwood and Kyle Steele join James Mayhew on Episode 60 of Lead Thru Values to share their thoughts on the idea of building up people while building your business. The three men are friends who share a passion for leadership development, building great teams and for simplifying business. Kevin Wormwood is a District Manager for Ashley Furniture. Connect with Kevin on https://www.linkedin.com/in/kevinwormwood/ (LinkedIn). Kyle Steel is the Chief Revenue Officer for Premiere Plus. Connect with Kyle on https://www.linkedin.com/in/thekcsteele/ (LinkedIn).

In episode 59, James speaks with Melissa White, founder of Balanced Fitness and Health on the topics of grit, resilience and determination. Melissa reveals how multiple tragic elements from her past shape her dedication to serve her clientele with care and compassion. Melissa White Having struggled to recover from a serious car accident, Melissa White became an occupational therapist to help others who have suffered injuries. Today, she has a mission to empower people, cultivate change and improve health by educating and motivating people to own their health & wellbeing. She founded https://www.balancedfitnessandhealth.com (Balanced Fitness & Health) in 2015, leveraging her experience in the medical system and knowledge of psychosocial factors to apply a proactive approach to injury prevention and recovery from surgery and chronic pain.

If you're in any kind of leadership role, there's a reality check you need to be aware of, and it's something I see a lot of leaders struggle with. The reality check is this:  there's a strong chance you're not getting the full truth from people on your team. That's right. They're holding out on you and not being 100% open and honest with you. That's a tough pill to swallow, but that's why it's an important issue to lean into.  And that's why it's the topic for Episode 58 of Lead Thru Values. Contact James today: (319) 929-2604 coach@jamesmayhew.com Hello and welcome back to the podcast. It's so great to be with you again because we're doing important work together here.  Building a culture of performance mastery is one of the hardest things you'll do as a leader because of all the nuances, challenges and personal growth you'll have to do… but that means it also has the greatest reward! It rewards your employees, your customers, your bottom line and of course, you and the pride in knowing you've done it well, good and faithful servant.  And that's what we talk about on this podcast. I want to help you connect the 30,000 foot view of your business to what's going on at the ground level. When working with clients, the goal is to identify gaps:  communication gaps  knowledge gaps leadership gaps talent gaps training gaps ...and then work tenaciously with the business leaders to close them. Because there's no shortcuts, no silver bullets to building a place where people want to come to, where they get a chance to do their best work and experience feelings of pride, fulfillment and accomplishment. I blessed to work with some truly wonderful people. Business owners and executives who truly care about dignity, integrity and prosperity.  And this brings me back to the topic for today which is the reality check that when you're in a position of authority - whether that's being a business owner, CEO, a manager, executive director - those positions put you in a spot where you're not always getting the complete truth. And for the people in those roles, that's tough to hear even if they're aware of it. The reason that it's tough to hear is because they want to create a culture of open and honest communication. The mistake I see being made, however, is a gap between intention and action. More specifically, I'm referring to leaders that say they want open and honest communication, that they want people on their teams to bring ideas, help them see new perspectives, even questions decisions they're considering. I have several people that are coming to mind right now that I know, without a doubt, want that. And when they say it to their leadership teams or to their staff, they all agree. They nod. They smile.  And I believe they believe they'll do it. So what's the issue? The issue is rooted in the way we structure business.  In 2009, I took a job for an upstart company as a marketing specialist. I was one of about 20 employees; a member of the team. At that time we were a pretty flat organization where all of us reported to both of the owners. When we hit about 40 people, I moved into a manager role. And instantly the relationship dynamics changed. Now I had 2 direct reports that I managed, who just a day before were coworkers.  We had 1:1 meetings and our little team of 3 would meet together, plus we'd meet with the marketing department.  Being a manager now, I was invited to meetings that my team wasn't. As a result, I had information they didn't. Now, they knew that. It comes with the territory.  But when people know that you know more than they do about the company's health, direction, plans, etc., no matter what, it creates distance. A gap. That's what I mean about the change in relationship dynamics. About a year later I was promoted to vice president. Again, my relationships changed again. I was privy to even more inside information....

Contact James:(319) 929-2604Coach@JamesMayhew.comI want to speak with you today about your company's DNA. This message is really focused to business owners and founders.So if you're a business owner - even if you've been a business owner before - I want you to think back to when your company was formed.What was going through your mind?What emotions were you experiencing? As I speak with clients about this, one of the consistent reactions I get is a smile. They smile because there's an abundance of experiences that are playing through their mind like old family videos and films.I've heard them say things like:I didn't know what I didn't know. I was naive.I thought it I had it all figured out.It was a blast.We were killing it.It was so much fun.As I listen, I try to be careful not to ask questions too fast because I want them to stay locked into that moment.After some silence, they'll start to go deeper…We had a really great group in the beginning.Everyone just knew what to do.We loved the competing with each other.We couldn't afford many benefits in the beginning, so we played video games together when we were slow.When I watch them tell me about starting up, I see joy. I see excitement. Most of the time as they're recalling this phase they're not making eye contact with me. They're looking at something on the wall or off into space.When their eyes return to mine that's when I know it's OK to ask another question.I can tell those are good memories for you. What are some of the reasons you were successful in the early days?And their answers are where I begin to help them rediscover their company's DNA.They tell me about times when they landed the big account and wondered how they could possibly serve them.Or a time when a major mistake nearly cost them everything.We pulled together. Everyone pitched in. Everyone sacrificed.We learned how to do things on the fly. It wasn't easy, but it was exciting.We learned about each other.And this is when I know we're getting to the best elements.But the reality is that these elements - the best things about the company's origins - in many cases are long forgotten. Or, in some cases, not forgotten, but they've lost their shine; their power.Here's what happens and why it's absolutely vital to help my clients rediscover this who they are, where they came from, so they never forget what makes them uniquely better.During a company's startup there's a nucleus of people; the brain trust.And there's a powerful vision they're following which is usually driven by the founder or founders.They constantly talk about that vision almost as if they're reminding themselves that “this is who we are, what we do, and why we're better.”It happens in meetings.It happens in the moment such as dealing with an opportunity or an obstacle, dealing a customer who is unhappy and threatening to take their business elsewhere… or worse.It happens as everyone is high-giving and jumping up and down because you just had your biggest month ever.What happens next is inevitable. You GROW.And with your growth you realize you must add more people to keep up with the work. So you start recruiting. There's something good about how you're recruiting in the early days… You have to sell great people on the opportunity to make a difference.You know you can't compete on pay, on 401k matches, or even vacation days.But you can compete on opportunity and the ability to do what you do best and have that be noticed by you and everyone else.Let's call this the 2nd ring. These employees mostly understand who the company is, what it does, why it's uniquely better, and mostly understand the tribal knowledge. 

“Every minute you worry about external stuff is a minute that you're not free.”— Curt Mercadante This is one of those episodes to listen to closely. I mean really listen because taking 100% responsibility for your choices, for your attitude, for your belief system….For your life…Is a message we all need reminded of. --------------Curt Mercadante Bio & Contact InfoConnect with Curt on LinkedIn:  https://www.linkedin.com/in/curtmercadante/Buy Curt's book, Five Pillars of the Freedom Lifestyle on Amazon here.Learn more about Curt's workshops and events at curtmercadante.lifeCurt Mercadante helps driven men clear their limiting beliefs, dissolve their stress, and rediscover their lives of joy and FREEDOM.For 25 years, he has counseled small business, entrepreneurs, as well as some of the largest corporations and associations in the country. He's built three profitable businesses, including a 7-figure PR and ad agency.Curt has trained, coached, and delivered keynotes and workshops to clients across the globe.Curt is a Certified Human Behavior Consultant, a Certified Ho'oponopono and Law of Attraction Practitioner, and author of the bestselling book, “Five Pillars of the Freedom Lifestyle.”Curt, his wife, and their four children currently reside in Sedona, Arizona following a year of traveling the country as part of their freedom lifestyle.

Have you ever had someone ask you for the outcomes that your company is counting on you to deliver in your job?Well that's a question I ask my clients.And you know what I've found?Most people really struggle to answer what seems to be a fairly straightforward question. I'm James Mayhew, americas chief culture officer,  and that's the topic for this episode of LTVHere's the background as to why this is such an important question for business leaders to be able to answer:When clients hire me they want to want to know how to consistently hit their targets.And they want to know that everyone is doing a high level of work on the most important things.And in working with a variety of business leaders I've found that these are consistent regardless of company size, tenure and title.So over the years I added processes that help get alignment around what it actually takes to accomplish that.It's built around the function of creating a performance agreement between a manager and employee.And it's one of the most vital things you'll ever do to create clarity and instill a sense of confidence and achievement.  The performance agreement process I use consists of three key parts, but the one I want to focus on today are defining your primary job responsibilities. Your PJRs.And that brings us back to the question of the day:  what outcomes the business is counting on you to deliver. When I dive in, the first responses I get are things like managing the day to day, ensuring we stay profitable, set the direction, delegating work, and so on. And those are true, but what we need to get to are the things that are beyond the day to day activities of the job description. By the way, most job descriptions I see posted are a disaster. They're written with excess corporate gobbledygook, that no one can really be held accountable to.That's a different topic for a different day, but this is why people struggle to identify the outcomes that the business depends upon them for. They talk about what they do and how they do it, but not why behind it or what the impact is.I'd like to share an example with you using the top of safety to show you a great PJR.Let's imagine that you're a supervisor in a manufacturing environment.One of your primary job responsibilities is around creating a safe environment. Your job description would probably say something like ‘ensure all safety procedures are in place and everyone is trained in them.' Sounds ok, right? And that's what most people end up writing. And we don't really take it further than that to arrive at an outcome.So what are some of the outcomes of your responsibilities around safety?  If we lean into this further, we'll find some clues.Passing inspections. Avoiding citations. Making sure people are safe.And that last statement is where you can start to really dig into deeper. What does it actually mean to make sure people are safe? What I've found is this is the desired outcome:  At the end of the day we want our people to go home to their families in the same condition they started.And that's when you get to the heart of the PJR. It becomes bigger because we're now talking about valuing Becky, John and Sue as humans, not just parts of our business machine. It's powerful.  Remember that conversations creates clarity around things like primary job responsibilities.And having that clarity gives you confidence, permission and authority to take action on the most important work.And that's the hallmark of a high performance workplace.

Today I want to talk with you about the word “drift.”Here in the midwest we have snow drifts in the winter that can be both beautiful and dangerous on the roads.If you're into motorsports and racing - especially the virtual type - then the word drift is exciting and fun as you create a controlled high speed slide around corners.But what happens when drift occurs in your business? I'm specifically speaking about culture drift.And that's the topic for today's episode, so let's get started.Let's talk about the impact culture has on reaching your objectives and goals.First, your organizational culture is a set of shared beliefs, attitudes and behaviors that either enhances how you get work done… or gets in the way of how you get work done.Don't miss this… Your culture exists whether you're paying attention to it or not, and just because you've done a workshop or two about company culture and your core values are on the wall, you will not have lasting results. None of those things will ensure that your employees are doing exceptional work on the most significant things. Culture isn't just something you discuss in meetings. And, culture isn't created because you have potlucks in the summer, team building games, Food Truck Fridays, or because you added a game room with foosball  air hockey and table tennis.Now don't get me wrong, those are NOT bad things. But they could be bad things when they take priority over improving the working conditions such as replacing slow computers, addressing quality or safety issues, or holding purposeful meetings so employees know where they stand. We have to remember that culture is something you DO daily. It's a collection of attitudes, beliefs and actions that define…HOW you serve your customers;HOW you help employees grow;HOW you make strategic decisions;HOW you develop products and go to market;HOW you attract, hire and retain people;In short, your culture sets the expectations for everything you do in business.How many of you have a statement on your company's website or job postings that states something like, “We pride ourselves in consistently delivering outstanding customer service?”What you may not realize is just how lofty that statement actually is!You're really setting the bar high by using words such as consistently outstanding. Now I'm not suggesting you don't use those words, but what I am suggesting is that a culture that supports those words is a company that makes that a reality instead of ‘good intention.'That means you and everyone in the company understands what it takes to deliver a consistent and outstanding experience for your customers.You will need to define, communicate and constantly teach the behaviors that lead to that desired outcome.This is the point when most culture initiatives fail. If you aren't defining and clearly communicating your expectations it's impossible and unethical to hold people accountable to them. What happens next is what I'm referring to as culture drift.

I want to share the four most powerful words you'll ever say to another person.These words will…Boost confidenceBuild self esteemGive encouragement Empower creativityEnhance decision makingDeepen rapportIncrease trustAnd as a result, you'll see…Leadership abilities develop.More honest and open communication.Renewed energy. Joy. Fulfillment. Passion. So, are you curious about these four words?Here they are. Say them out loud in your mind as you read them. IBelieveInYou.That simple sentence will unlock hidden potential in another human being. The best leaders see potential in others and work to cultivate it.They don't fear it. Don't envy it. They give it life!Make a difference in someone's life today and give them some encouragement!And if the situation calls for it, Don't be afraid to honestly and confidently tell them you believe in them. 

In this conversation between Mike Henry, Sr. and James, the two men discuss how faith has impacted their careers. Mike shares his thoughts on feeling stuck, limited and aiming too low at work, and how he found new energy by aiming higher and serving others.Mike's BioMike Henry Sr. began Follower of One to help every marketplace Christ-follower experience the joy of working with Jesus. Follower of One is a global community for individuals who follow Jesus and want their life to matter. He desires to help every workplace believer intentionally follow Jesus full-time regardless of their position on an organizational chart. Prior to Follower of One, Mike was vice president for a nationwide technology service provider and before that he worked in several industries including Financial Services, Energy and Telecommunications. Mike and his wife Vicky reside in the Tulsa Oklahoma area. They have two adult children, two children-in-law and 3 grandchildren. Connect with Mike on LinkedInhttps://followerofone.orgmike@followerofone.org

Contact Zach at https://zachmessler.com or connect with him on LinkedInBe Perfectly Understood. Those 3 powerful words summarize how Zach Messler helps his companies explain their unique solutions to their client's problems in a clear, concise and remarkable way.On episode 51, James and Zach explore 4 powerful words and the history behind them:  Stand In Your Power.Some of the greatest things to ever happen...won't. Zach Messler wants to change that. See, Zach had a 20-year career in technology product marketing, teaching non-technical sales pros to explain complex software to executive buyers. As attention spans and buying behaviors evolved before his eyes, Zach learned first- hand about the importance of being heard...and how to achieve it. A messaging and positioning adviser with a knack for what to say and how to say it, Zach believes some of the greatest things to never happen, should. And it's the power of messaging that makes all the difference.

There's a wall between people who work on the production floor — and those in the office.That wall is a barrier in both the literal and figurative sense.I want to address how that wall creates separation between employees in unintended ways that results in miscommunication, misunderstandings, misperceptions and missed opportunities.According to some research from Gallup, less than 25% of employees in the US strongly believe their company cares about their wellbeing.That figure was highest among those in management positions.And, most alarming to me, the percentage of employees who are extremely satisfied with their company as a place to work dropped from 23% to only 18% over roughly the past year.Obviously there are many external factors that are contributing to this.But not all of them are external. There are many that are internal. And that means they can be addressed and corrected. I've found that great manufacturing companies that truly see their employees as humans (not some sort of cog in a machine) do these 5 things consistently well.

Several years ago I was siting across from the company owner and he told me…"Your goal is that all of our employees are fully engaged."I remember how I was taken aback by that statement. I thought, How is that possible?Is that eve a reasonable expectation for him to give me?Several years later, I have a new perspective. I learned that he was right in concept but not how he was demanding it of me at the time. It is possible.It is reasonable.It there's not a magic formula. .I finally get it. I see it differently.Because I see it now through a lens of EXECUTION excellence…

Today I have a very special guest for you, Ann Richardson.Ann is a visionary and transformative health care consultant. She is often referred to as “the doctor whisperer” because of her tenacious commitment to improving the healthcare industry.Ann works with administrators and clinicians helping them deliver the highest possible patient care through program development & training, leadership development, and operational effectiveness.A fierce patient advocate, Ann is passionate about being a voice for frontline workers to implement their ideas for improving patient care.Ann and I became acquainted through LinkedIn because of our like-minded views on creating high performance workplaces and our desire for developing elite performers who exemplify great leadership through strong values, morals and ethics. Ann's contact info:Ann RichardsonHealthcare Systems Transformation & Operations ConsultantLead Well Healthcare Consultantsann@leadwellhealthcareconsultants.com(508) 726-3270

What if this structured training system — a system that's been in place for generations in various trades — became part of your company's formal recruiting-hiring-development process?As the employee you receive a comprehensive education about the business that goes far beyond the baseline knowledge required for the job. How your job impacts the business: sales, fulfillment, purchasing, finance.How each person's contributions drive revenue and profitability. How your culture of development and history of churning out rock stars at all levels is your greatest competitive advantage. As a job seeker, you're getting paid two ways:  one in the currency of money, the other currency of experienceYou get the benefit of a head start on your career. You'll be 2-6 years ahead of where you'd be if you went to college first. You're learning the business, the market, the industry. You're getting professional development opportunities…Leadership. Presentation skills. Collaboration.Being surrounded by other high performers who've “come up through the ranks” gives you multiple people to go to for advice, wisdom, and mentoring. And there's also another currency… you build loyalty to a company that saw potential in you, sometimes before you saw it in yourself. Apprenticeship is not a function of conventional HR;Rather a new, strategic aspect of your company; As important as any other operations team such as sales, fulfillment or purchasing. Why not embrace apprenticeship as part of your organizational culture and your overall business strategy? The cost vs benefit analysis seems pretty clear. It's my belief that this is the evolution in business and embodies the flexibility that young people are seeking. 

I'm helping a client discover and define their core values and behaviors. This week we dug deep and uncovered some absolutely fascinating attributes of their culture. People around the room are in various roles. Some are executive level. Some are management. Some are neither. But one thing they all have in common is that they're invested. Invested in the company. Its customers. Its products.Its solutions. Its people. Its mission. Its vision. One word that surfaced during the discovery process was Grace. Grace has been a cultural attribute in this company from the very beginning. That struck me as highly unusual. I've not seen that particular word come forward before. At least not like this. Here's the interesting thing:  they didn't think it was a big deal until I showed them an outsider's perspective of just how amazing it was by the way they were describing the history and impact of grace.. And that's when the energy changed. This team started to believe more in the process we're going through. They started to think differently. Deeper. And they began to not only understand - but embrace what they're a part of and how they're contributing to it. This is what makes my job so fulfilling and exciting for me! Now what comes after this discovery and defining stage is bringing these attributes to life so they are visible, measurable, and teachable.We'll integrate them into formal and informal feedback.We'll integrate them into their hiring process.We'll integrate them into their strategic planning process.And, they'll become an integral part of their culture of execution excellence. It will forever change their company for the better. This process is so much more than writing statements.  This process is about investing in the development of individuals and team.It's about inspiring greatness in every activity.It's about instilling a sense of confidence and belief in what WE are building and accomplishing. Like I said, I love what I do because I keep looking until I find the spark. And then I pour gasoline on it. What unique attributes of your company culture are waiting to be discovered — or even re-discovered?Is there something that's missing… something that used to be there but has been stolen by the busyness and disruption of the last couple of years? Perhaps you're a business owner who's looking for a way to get your team re-energized and re-engaged in the business but you're not sure what you need to do.Or maybe you're the leader of a fast growing company and the growth has started to level off and you want to breathe new life into it.Or maybe a new competitor has moved into your market and they have a better way of doing things.If those examples hit home, you have options. I give my clients an unfair advantage over their competition because we'll build something that no one else can duplicate:  a high performance workplace based on your unique and distinct business DNA.I start conversations that need to happen that just don't happen on their own. Here's why that's important:  Conversations create clarity and that clarity produces action, and action drives your results.

Contact James at (319-929-2604) or email your questions, comments and feedback to James at 'coach @ james mayhew.com'This might be one of my most important episodes of this podcast. I touched on this subject briefly in episode 14 which is actually a video series I made called JAM Sessions.But today I'm going to peel back the curtain around why so many companies who have core values are failing to make them real and they become nothing more than words on the wall.#1 Your values are not mentioned - or at best - are just after thoughts in your job postings, your intervies and your new hire onboarding process. 2. Employees don't know how they're doing at their job. 3. Every high performance workplace has a high level of accountability. Employees who care create lasting impact. 4. Your Technology and customer management systems are outdated and inefficient.5. Turnover. Consider the first 4 examples I've given you. One of these will cause people to be irritated. Two or 3? People will be frustrated. All 4? Well, your best people will probably move on to something better. When your core values are just words on a wall, you will have higher turnover. Your will struggle to keep talented and  smart people for very long.Please understand that discovering and defining your core values isn't something you do in a leadership team meeting or two to check a box.Just like hiring, if you shortcut it and don't have an execution strategy to go along with it, they will become words on a wall.One of the most dangerous things that executives can do to negatively impact your workplace culture is to come up with your core values and and not have a plan or a system to bring them into  your day to day operations. So before you take on this initiative, make sure you understand how easy it is to create unintended consequences around your values. It's entirely possible you'll do more harm than good.

A few episodes ago in episode 41, I discussed some practices to hold better 1:1 meetings. On today's episode, I want to touch on an unintended outcome that could cause you a lot of stress and disruption to your business.That unintended outcome is what I'm about to share with you regarding the manager and employee meeting.Let's say you have a standing 1:1 meeting with one of your team members. It's on the calendar at the same time month after month and perhaps it's been going for the better part of a year or more.You hear that other managers are scaling back their 1:1 meetings because we need to be more productive with our time.”You've been a manager for several years and you think you're pretty much up to speed on what's going on… and the number of meetings you're required to be in with upper management keeps increasing.You hear from your team that they also feel like 1:1 meetings have become stagnant. One of them even called them pointless.You reflect on how this time used to be more productive, however, over the past six-plus months it's been very routine… another box to check off.The update part of your meeting is over in 5 minutes because your questions have boiled down to:“How is the project coming?”And you get answers like, “It's going good.”You ask, “Is there anything you need from me?”“Nope. It's all good.”So it seems that the two of you are both satisfied with the overall progress. Everything is fine and good…and since you're all “so busy with the work,” like the other managers, you make decision to end regular 1:1 employee meetings. Everyone agrees that, “We'll meet when we need to. Weeks go by. There are no scheduled meetings but you do an occasional fly-by to check-in. How are things going? Anything you need from me? You get mostly the same short answers. It appears that things are going well. You hear a few small ideas and suggestions around great flex time and ideas for the next company party.One day, your best employee schedules a meeting with you. You accept the meeting request for tomorrow afternoon, And that's when they drop the bomb.“I wanted you to know that I've accepted a new position with company XYZ and I start next month on the 10th. This is my 2-week notice. I'm leaving.”You're surprised. Caught off guard.You ask them why and what you hear rocks you a little.“I have an opportunity to do some really important work, and they're looking for someone like me to develop that position into a bigger role.” You feel betrayed because you've been talking about that scenario with them for the past 6 months here.You're gracious, however. Wish them well. Really gonna miss you. You go to your closest peer and learn that they just lost two people last week in a similar fashion.This might be hitting home with you right now because this exact scenario is common in business. Is it because of a lack of opportunity?Is it the result of disengaged employee who only want better pay or more benefits? Or is it something else? Something bigger? Deeper?Have you considered that the reason people are leaving has little to do with pay, benefits or even opportunity? Could the old adage of people don't quit companies, they quit bosses actually be true? That is true… but sometimes managers take the fall when it's actually a series of small things that have been allowed to occur consistently over time that eventually lead to a formerly great employee wanting to leave? I would tell you that you don't have an employee engagement or comp package issue.You have an execution issue. 

In episode 43, James breaks down the pitfalls of the controlling boss:lowered confidencebroken, incomplete commmunicationfrustrationapathyturnoverIf you have a Controller in your company, you probably have a great employee with some rough edges that need smoothed out. But if you're not helping them improve, you will lose your best people and be left with people who are uncertain about their abilities and unwilling to make decisions on their own.

Has your business missed a goal and what you heard was, "but we did our best!"The reality is that people actually do only as much as they were willing to do. That sounds a little harsh, but it's absolutely what happens every day in businesses around the country.In fact, "we did our best" is what I consider a Dangerous Phrase because it's hard to rebuke it. But when you approach it with a mindset to learn why and really dig into the causes, you'll find that something was amiss. In episode 42, James breaks  down the challenge of missed goals, even when that happens in great workplaces. 

Have your 1:1 meetings lost their impact? The hard truth is that most 1:1 meetings aren't very good. They lack substance and action. And they tend to be a one-sided conversation where the manager does most of the talking. In episode 41, James shares 3 tactics to hold better 1:1 meetings.

How do you describe the ‘culture' at your workplace?  Is it ‘like family?' ‘Relaxed and casual?'‘Laid back?'If so, please read on.When I see videos and job descriptions that talk about how we're ‘laid back' and like ‘a big family,' I immediately think, BORING!And, If I were the founder of that company, I'd take exception to those phrases to describe our culture.Why?Just because people wear shorts and flip flops to work (‘casual dress code') does NOT mean we aren't driven to kick butt daily. It does NOT mean we're slow to respond to product development and market shifts.It does NOT mean we won't have crucial conversations.It does not mean you can get by with mediocre work here!Founders became founders because they think differently. They are motivated to break convention — to do things differently; driven by a vision, passion, new ideas and a better way of doing things.They are willing to put everything on the line to make a difference for themselves and for people who join them.They do not make excuses because they know every success and failure ultimately points back to them.They are burdened with the knowledge that if they make a catastrophic mistake, people's lives will be adversely impacted and so they have to make courageous decisions. (Yes, I acknolwedge that some founders are only in it for themselves — that's not who this post is referring to.)Founders establish these cultural attributes at the beginning. But as a business evolves and new people join the company, each team member is one more step removed from the founding culture. When you promote your workplace culture as relaxed, laid back, casual and like family, it tends to miscommunicate ALL of these attributes and you have unintended culture creep.Don't miss this: you CAN have a fun and friendly place to work while wearing shorts and flip-flops AND completely dominate your market at the same time!So the next time your team wants to produce a culture video to attract great people, please don't water it down or otherwise miscommunicate the soul of your company with trendy catch phrases that others use…Describe your grit, the determination, the resiliency and the attitude behind your success! Talk about how you overcame adversity.Tell why you're an organization that makes feedback desirable and accountability the norm.Set the bar high1 You'll attract the RIGHT people, not people who are looking to ‘chill' for 8 hours a day.After all, High Performance Workplaces are about getting the right people doing the right things, moving in the right direction. Together.What are your thoughts about culture and how you communicate it? Are you paying attention to culture in a way that drives performance, or hinders it? 

Speaker. Educator. Storyteller. Please meet Sam Thiara.On episode 39, Sam and James dive into a variety of topics from authenticity, finding your voice through your life story, and the concept of followership.Contact Sam at his website, SamThiara.comSam Thiara's bio:Sam Thiara is a professional who has created a personal journey as a speaker, storyteller, writer, educator, mentor, coach, entrepreneur, problem solver and community activator.His goal is to engage individuals in their personal and professional development, work with teams and organizations on alignment and the 45+ non-profits that he has worked with over the years.  Presently, Sam teaches at the Beedie School of business, at Simon Fraser University and is also the Founder and Chief Motivating Officer at Ignite the Dream Coaching and Consulting, a platform that engages his audience to define their path.  Sam has become an expert in career coaching (15-40 year old's) with over 5,000 conversations to date… and supporting teams and organizations.  He has authored two books, one on storytelling and the other a travel memoir about his journey to India to find his ancestral roots with a faded photograph.  He has also spoken at two different TEDx conferences. 

It's my honor to introduce you to Marshall Mosher. In this episode, Marshall and I discuss how he's helping companies build stronger teams by recreating amazing (and extremely dangerous!) experiences using virtual reality (VR). It's a fascinating conversation! marshall@vestigo.co@marshallmosherCheck him out on Facebook, Instagram and LinkedIn Marshall's Bio:Marshall is the founder of Vestigo, a company that specializes in shared virtual reality adventures designed to enable radical innovation and adaptibility in your company.Marshall is also a pro action sports athlete, podcast host, TEDx speaker, and future technology consultant as a graduate of Singularity University. Marshall fundamentally believes that our default human desire for stability and comfort no longer serves our best interests in a world of exponential change. Therefore, throughout all he does, Marshall strives to inspire a mindset of possibility and courage to promote outcomes of innovation and change. As the lead Jet Suit pilot for Gravity USA, Marshall teaches the world's top executives to physically embrace a passion for new technology by learning how to fly a jet pack! As the Founder and CEO of Vestigo, Marshall builds immersive challenges in virtual reality to help teams embrace adaptability and foster a mindset of innovation through courage with his company, Vestigo, working with clients like CNN, Microsoft, and Amazon. In his free time, Marshall personally lives by this mindset an avid action sport poly athlete, constantly seeking to challenge his own limits as a pro kiteboarder, paraglider pilot, whitewater kayaker, mountain biker, snowboarder, and caver. 

Reducing complexity.That's the name of the game for Chad Greenlee. On this episode of Lead Thru Values, James talks with Chad Greenlee about the building trust, the value of having mentors, and how he has grown over the years.Chad's Bio:“I love the fact that no two clients are alike, but often times your toughest situations can create the best relationships.”Chad serves as the external point person for service to all clients in the ICR Market. He also has an internal focus of helping employees work together across teams to provide the best solutions.  The end goal of his work is providing a WOW experience to both employees and clients. Chad specializes in management, sales and client relationships, real estate, finance, and technology. He takes pride in being a community connector through networking and building lasting relationships.Chad loves being a mentor and one of his most admired accomplishments is watching several of his mentees turn into successful leaders in their communities. He holds a bachelor's degree in Marketing from Mount Mercy University and currently serves as Board President at the Eastern Iowa Arts Academy.Connect with Chad on LinkedIn

Hey, team! Welcome back to Lead thru values.I am your host, James Mayhew and I help my clients create a high performance workplace by focusing on 3 key areas:improving how teams communicate and work together;creating a robust leadership pipeline with leaders who are ready to lead on day 1;and by helping them attract, develop and keep great people.And one of the ways I do that is with my leadership accelerator program, called XLR8.XLR8 gives new and emerging leaders — as well as veteran leaders — the essential skills and training that they'll need to lead their teams effectively.This is a very situational type of coaching for leaders to build confidence in themselves and others, to improve how they listen and communicate, as well as gain the respect and trust of their teams. If you'd like to learn how to register for the next open session – or you're interested in bringing XLR8 to your company, I'd love to speak with you. You can learn more at my website, JamesMayhew.comToday I want to talk with you about how people's perceptions factor into conflict and some of the causes of conflict that sneak into our workplaces.Back in episode 34, I talked with you about the devastating costs of unresolved conflict. So if you haven't had a chance to listen to that episode, be sure to go back and check that one out.Today we're going to continue discussing unresolved conflict, specifically focusing on how our behavior styles might actually magnify conflict as we think we're working toward a resolution.Let's start with this realization.9 out of 10 times, conflict between two people starts with a difference of priorities.We have to understand that some people are very task oriented while others are very people oriented.So a task oriented individual tends to view conflict as a task to be resolved. to them it's a necessary step for growth to happen.They approach it as an action item - something on their list of ‘to-do's. That doesn't mean they won't be uncomfortable and they may not look forward to it but instead of putting it off, they're more likely to address itThe task oriented person believes it's necessary for growth to happen.But for others who are more people oriented - which is actually about 2/3 of all people,they tend to see conflict as a broken relationship that needs repaired.This puts them in a different mindset about how to approach it.don't miss thisyou will not offend a task-oriented person by treating them like a person, like a valued relationship.But.. it's very likely you will offend a people-oriented person when you treat them like a task.Here's four common ways that people view conflict through the lens of their own behavior style:the fast paced, task oriented person sees conflict as a challenge. something to be conquered. in some cases they even find it energizing.the fast-paced, people oriented person sees conflict as a roller coaster of emotions. Depending on how it goes, they may never feel the same about that person.The slow paced, people oriented person wants to avoid conflict at all costs. They don't stand up for themselves well. Opposite of the first type, they find it draining.the slow paced, task-oriented individual takes the position that they're right. period. I'm right. you're wrong. So understanding your own pace and your priority is imperative.

"Can you imagine being on a team where everyone exhibited the competencies of being a great leader? I believe that can happen!"Join James and Cherrie as they explore what it means to lead with compassion, lead with intention, and lead with integrity.Cherrie Spurlin is an Executive Director at MRA—The Management Association. Those who have worked with Cherrie describe her as a very positive person. She is often told that her enthusiasm is contagious. Cherrie believes people are a company's greatest assets and true leadership is about taking the time to mentor, coach, and develop others.Cherrie has a master's in strategic leadership and is currently working on her Doctorate Degree. She is a 2021 Corridor Business Journal Forty under 40 honoree.Cherrie is the funder of the Business & Leadership Book Club that has over 200 members.Connect with Cherrie on LinkedIn

Welcome back to Lead thru valuesI am your host, James MayhewBefore we begin I just want to mention an ongoing leadership accelerator program I run called XLR8. I designed XLR8 to give new and emerging leaders — even veteran leaders — the tools and training on the essentials they'll need to lead their teams and companies effectively. XLR8 is a live, virtual training program. It's 8 weeks of intense, high-impact training delivered through Zoom.There are 6 modules from human communication & behavior through feedback and accountability and more. I saw the need for a program like XLR8 because as I'm working with my clients, I'm hearing their desire to promote leaders from within, but then they find that they're missing vital responsibilities.So XLR8 gives them the solid foundation so they are more confident, have greater clarity and focus, and less stress about managing growth.Coming soon XLR8 will also be available as an online course with 45+ videos, 11 cheat sheets and 10+ hours of content.So today I'm going to be talking about the causes and impact of unresolved conflict in your workplace.Understand that any workgroup will experience conflict between 2 or more people at some point.It's inevitable. It starts with disagreements about how to approach a particular challenge or problemIt might be a disagreement about the urgency of said challenge or problemIt might even start over something small like a thermostat setting in an office!And as the disagreements continue, it can escalate and deteriorate into 2 people unwilling to work well together: they stop communicating wellthey avoid collaborating on a customer's projectso now we have a bigger problem that could result in losing a customerThat's why I always teach my clients that if they want to create a great customer experience, that they MUST focus also on the employee experienceBecause two or more people who aren't working well together because of a difference of opinion, method, pace or whatever their issue is, CANNOT and WILL NOT provide the top level of customer experience that they either can or have in the past.Unresolved conflict is costlyIt will cost you time and profit because work is progressing slowerIt will cost you customers or clients because of slower response time, poor quality or missed deadlines…And that could add up to some staggering numbersOne thing I do with my clients in training is ask them, How much revenue does a medium-sized customer bring you on a monthly bases? Let's say it's $10,000So over a year, that's a $120,000 customerAnd over a 10-year period of time, that's a $1.2M customer!Is it worth risking $1.2M over unresolved conflict between people in your team or company? That's why training around teaching conflict resolution is absolutely vital. In fact, teaching healthy conflict resolution skills could be the difference between keeping — or losing — your best customers.It's also the difference between keeping — or losing — your best employees.What are some other results of unresolved conflict on a team? Here are 10. All of them have varying degrees of severity, but the one thing they absolutely all have in common is LOSS. Loss of time.Loss of productivity.Loss of revenue.Loss of joy.

Confidence covered by humility. Being a professional 'noticer.'Self assurance to know you'll land on  your feet. Godfidence.Unrest.Connie Barnes has a unique, wonderfully warm presence that brings a calmness and reassurance to any situation. She's driven. She has mad skills. And she lives within a core value system to keep her focused on the end goal... even when it's not quite what you expect.Enjoy this conversation between Connie and James on episode 30 of Lead Thru Values.Contact Connie and Mike@SoldbyBarnes on FacebookSoldByConnieB@gmail.comContact Connie by phone at 319-981-6221Connie Barnes' BioThrough working hard, researching, a can-do attitude and the pursuit of integrity I have achieved greater and loftier career opportunities than I could have ever planned out for myself.  My personal philosophy is simple: Always do the right thing... a concept instilled in me by my father.  Work harder than everyone else and that hard work will pay off.  Leading with a genuine heart and a strong desire to see others  succeed, my career has been blessed.  The best part of my job is helping others find their greatness and then the confidence to use it.

When you visit with Kyle Steele, there's one thing you can count on... authenticity. A self-described 'golden retriever', Kyle loves to get to know people. But so much more than that, Kyle is someone who others want to rally around.On this episode of Lead Thru Values, James and Kyle discuss everything from entrepreneurship to how leaders need to create a company culture that treats people like humans, not like cogs in a machine. Themes in this podcast:Working through self-confidence and self-doubtStarting and DoingFearlessnessMarketing and simplifying messagingThe "One Minute Wednesday"The struggles and success of entrepreneurshipKyle Steele is a curious, self taught Marketer, Salesperson, leader & so much more who has accomplished amazing things in life simply by putting in the work. Living and loving life to its fullest on a daily basis he finds his fuel from people. He has many vices, some good, some bad... however his number one passion is his love of people. A self proclaimed golden retriever, he finds comfort in a room full of strangers – or as he would say – friends he just hasn't met yet. He comes in one flavor regardless of audience- himself:  his genuine, authentic, pure Midwesterner self. Kyle is the most interesting man in leasing, the worst bartender in Iowa, a father, husband, friend to many and creator of One Minute Wednesday where you will find him on Linkedin distilling business & life's most complex subjects into easy to understand concepts for the layperson to digest.Connect with Kyle on LinkedIn

Welcome to this very important episode of the Lead Thru Values podcastThis is James and today we're going to be discussing how accidental elements about your company culture are disrupting your growth, creating layers of busyness for you and others, and ultimately damaging the customer experience.If you're new to this show and found this podcast based on doing a search about this topic, I'd like to acquaint myself with you and be clear what organizational culture is. Because that sets the foundation for understanding what accidental culture is, how it happens and the unintended impact it causes in your company, your department and even at the team level.So what exactly do I mean when I'm talking about workplace culture?Simply put, it's the collection of attitudes, agreements and behaviors that dictate how work gets done here.Organizational culture is all about performance. It's the driver of your strategies, goals and the results you achieve. It defines how you're different (better) from your competition, what you stand for, what you don't stand for.In the beginning stages of a business, culture is at the forefront of every discussion.It's the things that get written down on a napkin at the restaurant as you're talking about who we are, who we want to be, how we will better, the things we'll never compromise on, a desire to make it fun, and this is what people rally around and get excited about.And as the business grows roots, these things continue to be talked about in every meeting, over coffee, over a beer, over a burger.But as the business grows and there's more things to do and manage, this tribal knowledge gets kind of lost.The founders and first core group of employees still know it. It still guides their actions and decisions for the most part.But growth means that the pace increasesThe workload increasesthere's more responsibilitiesthere's more things oversee more processes to manage.And as you hire new people to join, that tribal knowledge isn't really passed on.The new employees don't have the luxury of being part of those meetings where you determined your non negotiable.They get a glimpse of the culture.And without this foundation of tribal knowledge, they do things a little different.Perhaps they cut a corner here or there.They may not be as committed to returning phone calls the same day so your customers that you've trained to expect ultra responsive service aren't getting that.Growth outpaces your technology and your systems.When spreadsheets and sticky notes used to work well enough, you're now realizing that you're missing important details more often than notAnd that means you're missing sales, which means you're  missing revenue and profitsYou're in the storming stage now. And without realizing it, the great culture you started with that set you apart… has become something else… something less.While accidental culture shifts happen because of rapid growth especially in the startup phase, it can also occur from a lack of leadership.That leadership gap could be due to business growth… or business decline. In either case, a leader's day will be occupied with how to manage it.phone calls, meetings, more meetings, emailsThey find themselves in reaction mode and this can dominate their calendar and focus for weeks - even months.Accidental culture shift may also occur by putting a leader into a role who's not a good leaderThey may be inexperienced, insecure and/or immature.I just published podcast on August 3, 2021 entitled Why You Might Be Setting New Leaders Up To Fail where I break those 3 characteristics down.Here are

There are 5 essential skills you're going to need to be an effective leader:1. How to communicate 'Why'2. How to evaluate performance3. How to give feedback 4. How to delegate5. How to create a culture of accountability to drive excellenceIt can feel overwhelming, even intimidating at times. So when I'm working with a client we focus on creating wins by focusing in on one key element at a time.Communicating why things are they way they are…Evaluating performance of people and projectsGiving feedback that's helpful, timely and honest…Knowing what, when and who to delegate to...And creating a high performance culture around accountability…These are the fundamentals for creating a winning team, which in turn, creates a winning experience or your customers.  

Do you have an accidental element of your workplace culture that actually sets new leaders to...Fail?I see this with a lot of my clients – especially within fast growing companies. Business growth causes an accelerated demand for leadership.Most leaders turn to their best performers to take on the mantle to lead a team or department. But just because you have someone who's a tremendously gifted high performer does not mean they'll be great at leading.In this episode I explain how in an environment that wants to promote leaders from with, that we set new leaders up to fail... not to succeed.So grab your notes as we talk about three vulnerabilities of new leaders:  inexperience, insecurity and immaturity.Check out my live, virtual training that's designed to equip and empower leaders with the essential skills they'll need to be successful:How to identify and understand  different communication stylesHow to identify and coach differing behavior stylesHow to diagnose and coach through 4 leadership style pitfalls that lower engagement and productivityHow to master giving (and receiving) feedback and make it your #1 go-to development toolUnderstand what drives conflict and how to coach through itCreate a culture of proactive accountability that improves communication and performanceHow to know what, when and how to delegate authorityLearn more at JamesMayhew.com or call James at (319) 929-2604.

How can you create a more enjoyable in life? What can you do to help create a more favorable daily experience? Where at work, you don't have to do a task... you get to, and where at home, you don't have to make dinner for the family... you get to.It starts with a decision to have a positive mindset. And that's the topic that Mitchell Dean Harris and James discuss on episode 25 of Lead Thru Values.------Mitchell has a Masters in Social Work with a focus in Human Service Leadership. After years of volunteering and working professionally within social services he has taken a shift in his professional trajectory. His values have lead him each step of the way and it is because of his strong values that he is currently employed by Justworks, a company that leads through COGIS (Camaraderie, Openness, Grit, Integrity and Simplicity).Mitchell loves to learn and be involved with self development, motivational content, and goes through his days with a growth mindset. These attributes allow him to share his experiences and knowledge in a way to uplift, encourage and inspire others.Mitchell is happily married to Ilana and together they have a 14 month old daughter named Maya Ruth.

What does it look like to live with a heart of gratitude? In this episode, Jessica Fairbanks describes the power of living with a heart of gratitude through her own story of writing a letter to a former employer thanking them for believing in her.Grab a notebook and a pen... Jessica and I share some powerful examples of leading with a servant heart.>> Watch this podcast! Jessica's BioJessica is the owner and client care manager of Home Care Assistance of the Cedar Valley as well as a wife and mom of her 3 amazing boys. The care and compassion that Jessica and her team provide their clients stems from a deep respect for the lives of elderly seniors. As she says, "I am not in health care because I have to be, but because I value our aging population and want to make sure they have an empowering and fulfilling life!" Jessica's mission is to help seniors live independently in their own home for as long as possible._________If you want a culture of operational excellence, you must know what makes each person on your team exceptional.Hi, I'm James Mayhew and I work with successful leaders who want to maximize their business and 'hold people capable' to their potential.I'm the former chief culture officer for an INC. 5000 Fastest Growing Company that became one of the top workplaces in the Midwest.I know firsthand about the complexity of rapid growth and the challenge leaders have to create & protect culture.That's why I created the Culture Mastery System... to give youconfidence that you have the right people, doing the right things, all moving in the right direction.Learn more at JamesMayhew.com

Grab your notebook and pen because this episode is jam packed with 'Joeisms' from my guest, Joe Pici who is the world's #1 ranked sales trainer by Global Gurus.Joe and I have an energetic and fun dialogue about confidence, humility, messaging clarity, and how to recapture lost revenue by setting yourself apart from the competition.Listen and see for yourself why so many people describe Joe and Dawn Pici as 'the Real Deal'!-----Crowned with the highly coveted ranking of #1 in the world for sales training and keynote speaking by Global Gurus, Joe Pici is a strategist for top professionals and coach specializing in results driven training through Rapport MasteryTM. Since 1992 he has spoken across 4 continents and functioned as a catalyst for corporate teams and individuals, helping them to create purpose, direction and activation.COO and co-founder of Pici & Pici Inc and host of The Sales Edge podcast, Joe is a human behavior expert, author and intellectual resource behind the best selling book, Sell Naked on the Phone. Joe has expanded this knowledge and coaching expertise into a comprehensive, turn-key system for success in sales.He has had the honor and responsibility of sharing this methodology as a speaker, trainer and coach for hundreds of thousands of individuals and companies world wide. 

Animals have emotions and it's one of the reasons we love them so much and develop deep emotional bonds with them.In this episode, Dr. Barb shares about her experiences in interpreting behaviors, to working with 'pet parents' as a veterinarian, how we can give our animals a long and healthy life, as well as how animals deal with end of life situations differently than humans. -------Dr. Fox has been practicing veterinary medicine for over 27 years. For the past 14 years, she has focused primarily on holistic medicine, using therapies and products from nature to bring about positive health benefits in her animal patients. The radical change in her practice came about after she experienced a life-threatening health scare in 2007, where she chose to treat her disease without conventional drugs and medications. Thrilled with the miraculous changes in her health, Dr. Fox began to research how she could use the same products, therapies, and techniques to help her animal patients.Today, she speaks at holistic veterinary events across the country, is a published author in several holistic veterinary journals, and does consulting work for clients seeking holistic care for their animals. She is a member of the American Holistic Veterinary Medical Association, The American Veterinary Medical Association, and is a board member of the Veterinary Medical Aromatherapy Association.Check out Dr. Barb's online courses or schedule an online consultation at BarbFoxDVM.comEmail Dr. Barb at drbfox@yahoo.comBarb is the author of The Animals Never Lie and The Infinite Bond and you can purchase them on Amazon.

Turning a struggling company around takes more than X's and O's from a playbook. It takes an understanding of people.What strengths they bring.What talents they have.What they're passionate about.But most of all it takes strong leadership.Kevin Wormwood built a career around turning underperforming businesses around for a national retail chain. In this episode of Lead thru Values, he shares many insights of what it takes to create a culture of performance excellence.Kevin Wormwood has an expansive background in leadership and sales training which has resulted in his teams winning numerous awards and most importantly making an impact on the people he serves. He first learned about the impact a leader can make on others early on and later discovered his passion for coaching and developing others. His ability to maximize strengths while minimizing weaknesses has allowed the teams he's led to win awards and set new standards. Kevin can be reached via LinkedIn or emailhttps://www.linkedin.com/in/kevinwormwoodkevinwormwood@yahoo.com

What does it take to create a workplace environment that draws people to it, set them up for success by creating opportunities for them to grow, and that can adapt and transition through change? That's the topic of discussion with Cheryl Benedict on this inspiring episode of Lead Thru Values with your host and chief culture officer, James Mayhew.——Cheryl Benedict is an award winning author, leadership consultant, executive coach and trusted advisor who partners with successful organizations to grow their leaders, guiding them in the midst of professional and organizational change and transition. She thrives on collaboration and works with clients in a true partnership. She develops leaders and prepares them for what's next. Cheryl builds long- lasting relationships with her clients that are based on mutual trust and commitment. A signature of working with Cheryl is that the relationships formed are deep, empowering and meaningful. Cheryl lives in the mountains of Evergreen, CO with her husband Paul and their adorable ragdoll cats. Her book, The Wisdom of Transition, has been 30 years in the making and comes from the wisdom of working with real clients as they navigate change in the workplace. Connect with Cheryl through her website:  https://www.morfconsulting.comGet free downloads on navigating transition at:  https://www.thewisdomoftransition.comBuy The Wisdom of Transition book on Amazon:https://www.amazon.com/Wisdom-Transition-Navigating-Change-Work/dp/1676827250/ref=sr_1_1?dchild=1&keywords=the+wisdom+of+transition&qid=1605888683&sr=8-1———————Watch this episode on YouTube!  https://www.youtube.com/watch?v=PZw5bPmG1bU  Learn more about James Mayhew at https://jamesmayhew.com 

What happens when dreams that you have dissolve, where everything you have planned and planned for is gone?You can go two directions:  run from the challenge... Or...You can run towards the challenge and find something even greater.Joe Ponds joins James on this motivating podcast about the impact of mindset, choices and perseverance creates a lifetime ripple effect for others around you!Reach Joe by phone at (813) 541-3994Send Joe an email at joe@pondsconsulting.comConnect with Joe on LinkedInJoe Ponds is a speaker, trainer, coach, entrepreneur, and certified Human Behavior expert. Joe specializes in helping fellow business owners and sales professionals: generate better quality leads and get in front of their target market and helps folks save 60-90% on their prescription medications.

Culture or strategy? Or, is it...Strategy and culture? In this episode, Monte Pedersen and I dig into organizational culture and how it impacts your company's performance and goals. Connect with Monte on LinkedIn or visit his website:  https://www.clarifydeployachieve.comMonte Pedersen enjoyed a 35-year career in the managed services industry before deciding in 2016 to start his own leadership and training firm focused on “Strategy Execution Management”. His new expressed goal being to help businesses and organizations deliver consistently on their strategic plans and get better at it every year.  His extensive tenure and experience working in the corporate sector demonstrated to him that people and leadership are the two most important elements in any workplace and they're also the most taken for granted.Monte's full-time focus is now driven by the desire to help others avoid many of the mistakes and failures he experienced over the course of his career. He is a life-long learner, avid golfer, above average cook and is constantly on the lookout for the best bottle of wine under $20.He resides in the United States in the great Midwestern hamlet of Galena, Illinois with his wife and daughter. 

Mental toughness. Grit. Resiliency. Anti-fragility. No matter how you describe it, Holly explains that mental toughness is understanding how you process things, how you react and how to manage that when it comes to performance.DisciplineAccountabilityManaging emotionsIn this episode, James and Holly discuss how mental toughness is more important now than every in business.Holly has served in various Human Resources roles in different industries for over 20 years. In April 2018, she chose to open her own practice, Holly Adams Consulting, to focus on providing clients a valued coaching partnership as they journey through the development process. Holly has a master's degree in Industrial/Organizational Psychology, and is passionate about topics like trust, leadership, grit, self-awareness and emotional intelligence. She loves learning and believes in the power of gratitude, green smoothies and coffee.

Imagine delivering your greatest presentation... You were masterful, eloquent, on-point with your message, but most of all, you weren't trembling with nerves.Fear of public speaking is a real challenge, yet most business leaders will be called on to deliver a pitch, a presentation or keynote at some point. Being able to deliver a compelling and well organized message is vital. That's why exactly why Cindy Skalicky launched On Point Communications.In this episode, Cindy and James discuss zones of brilliance, practical tips to help you prepare before delivering an important message, and how to reduce your nervousness or anxiety.Connect with Cindy on LinkedIn:  https://www.linkedin.com/in/cindy-skalicky/Learn more about Cindy’s Revolving Door Rehearsal Session by emailing her at info@onpoint-communications.com.CINDY'S BIOCindy Skalicky is the Owner of On Point Communications, LLC. She provides expert speaker training and brand consulting to individuals and teams who seek to master their message on stage, online and in publications.With experience at global advertising and PR agencies and advanced degree in rhetoric from the University of Georgia, Cindy is passionate about helping clients "Nail It" by crafting, analyzing and presenting their messages with mastery. She provides group speaker trainings to large teams and works with individuals on messages from pitch decks to TED talks, teaching on storytelling, executive presence and more.Originally from Chicago and a lifelong Cubs fan, Cindy has lived in Fort Collins since 2007.

It's graduation season around the country and high school seniors are facing the "So, what's next?" question from well-intentioned adults.In this episode of Lead Thru Values, Nate Clayberg and James discuss the power of experiences and connections shape who we are... and who we become.Nate Clayberg, CEcD, is a certified economic developer, broadcaster, marketer, and career navigator. He has spent his career helping others to solve problems and make connections for success.Over the last 25+ years, Nate has switched careers over seven times and knows the frustration many people can have in not finding purpose in their career. Today, through Cedar Valley CAPS and the Career Adventure Academy, he helps students of all ages and early and late-career professionals better identify "What work they are wired to do for a living." Nate is also active with his local community in Northeast Iowa. This includes involvement in his kid's school and activities. He resides with his wife of over 20 years and two teenagers near Jesup, Iowa, and enjoys traveling, golf and life on the water.Follow on LinkedInhttps://www.linkedin.com/in/nateclayberg/And at www.nateclayberg.comcheck out where Education and Economic Development come together at www.preparingforpurpose.orgCAPS info at www.cedarvalleycaps.org