Stepping Into your Leadership

What if the traits that make you a powerful leader aren't skills to build—but superpowers to reclaim?In this energizing conversation, Christine welcomes back communications and leadership coach Corena Chase, co-author of The Five Lost Superpowers: Why We Lose Them and How to Get Them Back. Together, they explore how qualities like playfulness, curiosity, and authenticity—so natural in childhood—can transform how we lead as adults.From role-playing at work to channeling Olivia Pope in tough meetings, this episode offers practical, lighthearted insights into how leaders can tap into the magic they already have. You'll walk away with tangible ideas to bring more ease, joy, and power into your leadership—whether you're managing a team or navigating your own career path.

What if the key to unforgettable customer experiences isn't your product—but your people?In this energizing conversation, Christine sits down with hospitality powerhouse Bill Bonbrest, former executive at TAO Group and now founder of Bonbrest Advisory. From his early days growing up between restaurants to leading some of the most iconic hospitality brands, Bill shares how “the guest experience can never exceed the team member experience.”Together, they explore:• Why front-line teams shape your brand more than any executive ever could• How to lead with high standards and deep care• Real-world strategies to build complementary teams and elevate performance• The mindset shift every leader needs to make about feedback and accountabilityBill's insights go far beyond hospitality—they're a masterclass in people-first leadership. Whether you run a team, a restaurant, or a growing company, this episode will shift how you think about culture, coaching, and what it means to lead well.

What do you do when a team hits its numbers—but the culture is crumbling from the inside? In this candid roundtable episode, Christine Courtney is joined live in the studio by longtime collaborators Blanca and Tom to tackle two leadership conundrums that managers everywhere will recognize: the high-performing but toxic team, and the rock-solid employee who's resisting growth.Together, they explore how leaders can shift team dynamics without compromising results, the difference between healthy banter and harmful behavior, and how to handle employees who just want to “stay in their lane.” With stories, frameworks, and plenty of laughter, this conversation is full of the kind of honest, practical insights Christine is known for.If you've ever wondered how to nurture both performance and psychological safety—or how to handle a steady employee who's hit their ceiling—you won't want to miss this one.

What happens when your star employee starts slipping—and swears they're “fine”? Or when leadership hands you KPIs that would break the very culture you worked so hard to build?In this live roundtable episode of Stepping Into Leadership, Christine is joined in-studio by two fan-favorite voices—Blonka and Tom—for a candid, unscripted conversation about real-life management dilemmas. Together, they tackle:How to address declining performance with care and clarityWhy “I'm fine” is rarely the full story—and what to do when it isn'tWhat to do when leadership hands you impossible KPIsHow to protect your team from burnout while still getting resultsYou'll hear a case study we're calling The Janet Effect—a moment that every manager will recognize—and walk away with tangible ways to lead with empathy and effectiveness, even under pressure.This is part 1 of a special two-part live session recorded in person with the crew. Don't miss the laughter, honesty, and leadership gold. Hosted on Acast. See acast.com/privacy for more information.

Christine welcomes leadership coach Blonka Winkfield back to her show for this powerful episode which explores imposter syndrome under its preferred name of “imposter feelings.” The discussion investigates the widespread occurrence of self-doubt among successful leaders by examining both the source of these feelings and the social systems that create them.Blonka explains the origin of imposter syndrome through its historical development as the "imposter phenomenon" while explaining why changing its name brings benefits. Christine reveals a childhood memory which continues to influence her financial communication approach and she and Blonka present direct strategies for managing their inner critics as well as those of their clients.This conversation addresses everyone who feels out of place in their role whether they recently gained promotion or lead a new team or enter situations where they feel like outsiders.Listen in to learn:The act of identifying your imposter feelings will instantaneously decrease their ability to control you. The process of transforming your internal speech leads to actual changes in brain chemistry.The connection between imposter syndrome exists with social systems which include racism ageism and sexism.A step-by-step approach to convert discouraging self-talk into motivational statements of empowerment.The scientific evidence shows that positivity functions as a strategic approach rather than meaningless flattery.Small achievements deserve more recognition than people typically understand.

What's it like to manage—or be—the loudest voice in the room?In this episode, Christine sits down with Greg Shamie to explore the expressive social style: the high-energy, idea-sparking, people-centered leaders who light up meetings, connect quickly, and often get mislabeled as “too much.”Together, they unpack the strengths and growing edges of expressives, how they show up in teams, and why structure and preparation are just as important as spontaneity.Whether you're an expressive leader yourself or managing one on your team, this episode will help you understand what drives them, what drains them, and how to bring out their best—without dimming their light.

Psychological safety is the secret ingredient of the most successful teams. It's what allows people to speak up, take risks, challenge ideas, and truly contribute—without fear of judgment or punishment.In this episode, Greg Shamie and I dive deep into what psychological safety is, why it's essential for workplace success, and how it impacts performance, trust, and innovation. If you've ever wondered how to create a culture where your team thrives, this episode is for you.

In this episode of Stepping Into Your Leadership, host Christine Courtney sits down with Amanda Meeson, Executive Director of the Sterling Community Center, to dive deep into the art of communication in leadership. Amanda, a dynamic leader who has transformed organizations through strategic growth and innovation, shares powerful insights on how leaders can build trust, ensure clarity, and navigate difficult conversations with confidence.Together, Christine and Amanda explore: ✅ The role of authenticity in leadership and why you can't fake it ✅ How building trust starts with clear, consistent communication ✅ The power of feedback—giving it, receiving it, and creating a culture where it thrives ✅ Practical strategies to handle tough conversations while maintaining strong relationships ✅ How great leaders adapt communication styles to their teams for maximum impactWith engaging stories, practical takeaways, and real-world leadership lessons, this episode is a must-listen for anyone looking to improve their communication skills—whether you're leading a team, managing up, or simply wanting to foster better relationships at work.

In this episode of Stepping Into Your Leadership, host Christine Courtney and producer Tatiana Dominguez take a deep dive into Situational Leadership—one of the most powerful leadership models for managers and rising leaders.Leadership isn't one-size-fits-all. The Situational Leadership Model helps leaders adapt their style based on their team's competence and commitment levels. But how do you actually put it into practice?

In this episode of Stepping Into Your Leadership, host Christine Courtney brings back an old friend and former colleague, Ray Vicencio, to dive deep into the analytical personality type in the workplace. As a former CFO and controller, Ray embodies the traits of an analytical thinker—detail-oriented, logical, and driven by accuracy.Together, they discuss how analytical individuals approach work, their biggest pet peeves, and how to effectively communicate and collaborate with them. Christine and Ray explore strategies for managing deadlines, giving constructive feedback, and helping analytical team members make decisions with confidence. Plus, they share tips for analytical thinkers on how to work effectively with more spontaneous or expressive colleagues.If you've ever struggled to understand the meticulous, data-driven mind of an analytical coworker—or if you are that person—this episode is packed with insights to help you build stronger, more productive relationships in the workplace.Tune in for practical advice, real-life workplace stories, and a few laughs along the way!

AI is changing the game in business, and it's happening fast! In this episode of Stepping Into Your Leadership, host Christine Courtney sits down with Vince Waduwani, founder of Econify, to discuss how AI is transforming workflows, productivity, and business strategy.Vince shares his experiences leading groundbreaking projects—from helping develop Wi-Fi at Apple to working with top media companies like NBC and Bloomberg. He breaks down how AI tools are already reshaping industries and how business leaders can leverage AI effectively rather than fear it.What You'll Learn in This Episode:✅ AI-Powered Productivity Hacks – Tools like ChatGPT Tasks, Otter.AI, and Summate that help streamline work✅ AI in Business Operations – Using Notebook LLM (Google) to create interactive employee handbooks and match talent to projects✅ The Future of AI in Organizations – How to go beyond just “sprinkling AI” and strategically integrate it into workflows✅ Leadership Lessons from Apple & Beyond – Why choosing the right boss over job can define your career

https://ledevpartners.com/the-power-of-storytelling-in-salesPodcast Episode Description: The Power of Storytelling in Sales

Confidence and communication are the keys to leadership success, but how do you develop them when self-doubt creeps in? In this episode of Stepping Into Your Leadership, host Christine Courtney is joined by the dynamic Blonka Winkfield to kick off a new mini-series on communication.

In this special episode of "Stepping into your Leadership," host Christine Courtney invites a distinguished guest who's not only an inspiring CEO but also her partner in life— Phillip Courtney. Phillip Courtney shares invaluable insights into how the Six Types of Working Genius can transform any workplace, drawing from his own experience as the CEO of Urban Arts.Urban Arts, under Phillip's leadership, revolutionizes education through arts and technology across the country. Phillip discusses the three pillars of their mission— game development, college access, and connecting alumni to the workforce, all while emphasizing that a child's education shouldn't depend on their zip code. The episode provides a compelling behind-the-scenes look at how the Six Types of Working Genius have positively influenced his organization.Episode Highlights:Introduction to the Six Types of Working Genius: Wonder, Invention, Discernment, Galvanizing, Enablement, and Tenacity.Real-life examples of how implementing the Six Types of Working Genius has improved team dynamics and productivity at Urban Arts.How understanding and utilizing these working geniuses can help place staff in roles where they find the most joy and satisfaction.Tips on using the Six Types of Working Genius for better meetings, teamwork, and identifying the right roles for team members.Phillip mentions the utility of the model in everyday work, from running meetings to goal-setting.Christine and Phillip discuss how they apply the principles of the Six Types of Working Genius in both their personal and professional lives.The importance of not "gaming" the test and answering authentically to get the most accurate insights.Practical tips for CEOs and leaders on using the Working Genius framework to boost morale and efficiency.Use the Working Genius results to build well-rounded teams.Plan meetings and projects with individual geniuses in mind to ensure the best outcomes.Join us as we dive deep into this dynamic framework and discover how you can start applying these principles immediately to see positive changes in your work environment.Listen now and step into your leadership with the wisdom of the Six Types of Working Genius! Hosted on Acast. See acast.com/privacy for more information.

In this episode of "Stepping into your Leadership," we're diving deep into something that's super important for every leader out there: trust. Christine Courtney sits down with leadership pro Greg Shamie, and together, they break down why trust is everything, whether you're dealing with colleagues, friends, or family.Christine and Greg chat about the key ingredients of trust, how it shapes our lives, and its huge impact at work. They sprinkle in some wisdom from Stephen Covey and his insights on trust being the secret sauce of successful relationships. Plus, Greg gets real with us, sharing personal stories about trust—both the good and the bad.The conversation hits on all sorts of gems, like why being open and honest can really help you bond with your team, and what to do when trust takes a hit. They talk about forgiveness, showing character and competence, and putting your values to work. It's all about taking steps to build trust and keep it strong.Here's what you'll get from this episode:The lowdown on why trust is so crucial in leadershipTips from Stephen Covey on making trust your superpowerGreg's formula for trust: competence + character = credibilityReal-life stories that'll make you think about your own trust-building momentsHow being open, making mistakes, and showing you care can really pay offPractical advice on aligning your values with your team's and why it's a game changerSimple but effective ways to create a trustworthy vibe at workWhether you're looking to up your game with your team or just want to be someone people can count on, this episode has you covered. So tune in, take some notes, and let's get real about trust.Key Points:Trust in leadership and lifeInsights from Stephen CoveyThe trust equation: competence + characterPersonal trust stories from GregThe power of vulnerability and honestyBuilding trust at work and at homeSubscribe to "Stepping into your Leadership" and catch Trust-Building Techniques for Leaders: Creating Safe and Productive Environments—you won't want to miss it! Hosted on Acast. See acast.com/privacy for more information.

Welcome to a new episode of "Stepping into your Leadership," where host Christine Courtney continues the conversation with returning guest Erika Bayh. Following up on their previous discussion about manifesting, they dive deep into practical and inspiring goal-setting tips to help you and your team kickstart the new year.In this episode, discover actionable strategies such as:Starting Fresh: Erika suggests throwing away any rushed resolutions made on December 31st and starting with a blank slate at the end of January or early February.Daily and Monthly Goals:Break down your larger goals into daily and monthly activities for better manageability and progress tracking.Vision Boards:Create physical or digital vision boards to keep a visual reminder of your goals. Erika shares how she keeps parts of her vision board as her phone's wallpaper for daily inspiration.Bingo Cards:Christine brings a creative twist with 2025 Bingo cards, which can include goals like family trips or writing a book. Consider implementing a "reverse bingo" to celebrate accomplishments as they happen.1% Improvement:Inspired by James Clear's "Atomic Habits," aim for just 1% improvement at a time to make sustainable and impactful changes.4000 Weeks:Erika recommends Oliver Berkman's book “4000 Weeks,” which emphasizes the importance of choosing wisely how to spend your limited time.Whether you're looking for new ways to set personal goals or ways to motivate your team, this episode is packed with tips to help you manifest your most productive and fulfilling year yet.Tune in, take notes, and let's step into our leadership together! Hosted on Acast. See acast.com/privacy for more information.

Episode Description:As we roll into the new year, it's time to focus on how we can turn our visions into reality and step into our leadership roles with intention and clarity. On this special New Year's episode, host Christine Courtney is joined by leadership expert Erika Bayh to dive deep into the art and practice of manifesting goals.

Welcome back to "Stepping into your Leadership" with your host, Christine Courtney! In this insightful episode, Christine is joined by returning guests Tom Armstrong and Tatiana Dominguez, two seasoned managers, as they tackle a challenging case study sent in by a listener.A team manager is grappling with a new team member, Sam, who struggles with self-direction and critical thinking, impacting team productivity. How can the manager foster independence and help Sam develop these essential skills?Tatiana suggests exploring situational leadership to understand Sam's development phase—whether he's an enthusiastic beginner or a disillusioned learner. She also touches on the tough choice of potentially parting ways if progress isn't forthcoming. Tom expands on this by emphasizing the importance of constructing a clear action plan or Performance Improvement Plan (PIP). He highlights the need for establishing clear deliverables, deadlines, and quality expectations to foster both accountability and growth.Christine adds a critical point: before jumping into action plans, consider having a direct conversation with Sam about his hesitations and the importance of taking initiative. She advocates for creating a safe space for risk-taking and learning from mistakes as a part of the growth process.As the conversation wraps up, the team reflects on the importance of gratitude in leadership. Listen in as they share heartfelt stories of mentors who shaped their early careers, revealing the power of kindness and candid feedback in developing future leaders.Tips from this Episode:Situational Leadership: Identify and understand the developmental stage of your team members.Clear Action Plans: Create specific, measurable, achievable, relevant, and time-bound (SMART) goals.Direct Communication: Have open and honest conversations to address issues directly.Safe Environment for Risk-Taking: Encourage your team to make decisions and learn from their mistakes.Gratitude and Mentorship: Recognize the importance of gratitude and learn from positive leadership examples.Join us for an engaging discussion that will equip you with practical strategies to elevate your leadership game and manage challenging team dynamics effectively. Happy Holidays from the "Stepping into your Leadership" team!Listen now on your favorite streaming platform!Don't forget to subscribe, rate, and review if you enjoyed this episode. Your feedback helps us bring more insightful content your way! Hosted on Acast. See acast.com/privacy for more information.

In this episode of Stepping Into Your Leadership, Christine is joined by leadership experts Tom Armstrong and Tatiana Dominguez to tackle one of the most common challenges for managers: resistance to change.From dealing with experienced team members who are set in their ways to fostering collaboration and innovation, this discussion is packed with actionable tips to help you lead effectively. Learn how to focus on behaviors rather than assumptions, acknowledge the value of institutional knowledge, and create buy-in through transparent communication and inclusive processes.Plus, hear inspiring stories of leadership and trust that highlight the importance of empowering others to succeed. Whether you're a seasoned leader or just starting your journey, this episode is a must-listen for anyone navigating workplace change.Key Takeaways Include:How to encourage openness to new ideas without undermining experience.The importance of stakeholder analysis and collaborative brainstorming.Strategies for setting realistic goals and fostering buy-in for change.Don't miss this engaging and practical conversation that will transform how you approach change management.Links to Leadership Learning LabInterested in sharpening your leadership skills? Join our next cohort of the Leadership Learning Lab (L3) and gain access to tools and techniques that empower middle managers to lead confidently and effectively.

Join Christine Courtney on Stepping Into Your Leadership as she welcomes back fan-favorite Erika Bayh for a deep dive into workplace personality assessments. Explore the characteristics of amiable and supportive styles, how to work effectively with these personalities, and their significant impact on workplace culture. From DISC and social styles to situational leadership, Erika shares tips on managing, collaborating, and even selling to individuals with a relationship-first approach. Packed with real-life anecdotes and actionable advice, this episode is a must-listen for leaders and team members aiming to build stronger connections and foster trust. Hosted on Acast. See acast.com/privacy for more information.

In this episode of Stepping into Your Leadership, Christine Courtney sits down with Diane Cowin to explore how to effectively work with individuals who have Tenacity as their Working Genius and Driver as their DISC profile. These personalities are known for their goal-oriented, results-driven nature and their ability to bring projects across the finish line.Christine and Diane delve into:What it means to have Tenacity in the Working Genius frameworkKey characteristics of Drivers in the DISC profileStrategies for managing and collaborating with results-driven individualsHow to communicate, motivate, and celebrate success with tenacious team membersReal-world examples of both challenges and successes in working with these profilesWhether you're a manager, a colleague, or a team leader, this episode will provide actionable insights for building strong relationships and achieving exceptional results with Tenacious Drivers.

Looking to elevate your leadership game? This episode of Stepping into Your Leadership dives deep into the transformational world of coaching. Hosted by Christine Courtney, with guest expert Greg Shamie, an all-around accomplished coach in leadership, life, executive, and soccer coaching. Together, they unpack the powerful impact coaching can have on your career and personal development.What You'll Learn:The Value of Sharing Projects:Christine emphasizes the bravery in sharing your work and ideas, likening it to manifesting success.Initiating Coaching Conversations:Discover why discussing coaching opportunities with your boss can not only improve your skills but also demonstrate your initiative and lead to more opportunities.The ROI of Coaching:Learn why PwC's research underlines coaching as a worthy investment with substantial returns.Key Areas for Coaching:From emotional intelligence and communication to leadership development and stress management, explore the essential skills people seek to enhance through coaching.Accountability and Growth:Christine underscores the importance of sharing your progress with friends to create accountability and foster growth.Key Highlights:Leading Your Own Learning:Greg Shamie encourages taking charge of your own development in a leadership role.Generational Coaching Trends:Insights into how coaching is approached differently by younger and older professionals.Handling Resistant Clients:Greg shares inspiring stories of initially resistant clients who transform through the power of coaching.Case Study - Sammy:A client story illustrating how coaching helped Sammy transition from a capable contributor to a visionary leader.Building Confidence:Strategies to boost confidence by focusing on past achievements and future plans, especially for women.Tips for Getting the Most Out of Coaching:Set Clear Goals:Be specific about what you want to achieve through coaching.Stay Open and Reflective:Keep an open mind and be ready to embrace growth.Take Notes:Document insights and actions from sessions to facilitate continual learning.Create Accountability:Conclude coaching sessions with identifiable actions to ensure progress.Coming Soon:Christine introduces an upcoming series on situational leadership combined with social styles and versatility, offering targeted coaching strategies tailored to different personality types within an organization.Whether you're considering coaching for yourself or your team, this episode is packed with actionable insights and real-world examples. Tune in to understand how coaching can be a catalyst for your leadership development and discover practical tips to maximize the benefits of coaching in your career.Listen now on your favorite podcast platform and start your journey toward effective leadership with expert guidance from Christine Courtney and Greg Shamie!Don't forget to subscribe, rate, and leave a review on Stepping into Your Leadership for more insights on enhancing your leadership skills. Hosted on Acast. See acast.com/privacy for more information.

Welcome to "Stepping into Your Leadership," where we inspire and empower you to become an exceptional leader in your field. In this episode, titled "Innvention," our host Christine Courtney (she/her) sits down with the extraordinarily creative Blonka Winkfield to discuss the power of invention, creativity, and innovation.In a world where only 29% of employees strongly agree that their workplace is a great environment for creating new ideas, fostering innovation is more critical than ever. Together, Christine and Blonka dive into what separates creativity, invention, and innovation and how these concepts can transform your organization.Key Tips from This Episode:Provide a Platform for Ideas: Offer opportunities for employees to voice their suggestions and encourage a brainstorming process that's free of immediate judgment.Address Time and Resource Constraints: Make deliberate time for innovation in your scheduled meetings. Consider dedicating specific sessions during quarterly or yearly retreats for brainstorming and problem-solving.Reduce the Fear of Failure: Highlight and discuss failures as part of the learning process. Sharing lessons learned from unsuccessful attempts will help lessen the fear associated with proposing new ideas.Recognize Innovations: Regularly talk about past inventions and successes in team meetings to create a culture that values innovation.Be Flexible and Agile: Allow for experimentation and quick iteration on ideas, adopting a 'run fast and break things' mentality to discover what truly works.Leverage Cross-Collaborative Teams: Mixing team members from various departments can bring fresh perspectives and more innovative solutions.Identify and Utilize Invention Geniuses: Understand who in your organization excels at invention and let them lead brainstorming sessions.Whether you're managing a team or looking to spark more creativity in your personal life, this episode is packed with practical advice and real-world insights to help you foster a culture of innovation.Tune in and learn how to unleash the potential of creativity and invention within your team and yourself. Don't forget to subscribe, share, and leave us a review!Available on all major streaming platforms. Hosted on Acast. See acast.com/privacy for more information.

Join us for an enlightening conversation with Erika Petrelli on this special episode of "Stepping into your Leadership" as we explore the vital role of wonder in both the workplace and our personal lives. Erika, a tenured advocate for keeping the spirit of wonder alive, shares her insights on why wonder is essential for effective leadership and innovation.Key Topics Covered:Definition and importance of wonder in the workplaceHow wonder promotes creativity, problem-solving, and change within organizationsReal-world examples of wonder-driven success in startups and beyondStrategies for overcoming the resistance to wonder in established organizationsTips to Spark Wonder in Your Team:Wonder Walks:Take a stroll with your team to ponder challenges and seek inspiration from your surroundings.Question Brainstorm:Dedicate a set time for everyone to ask questions without seeking immediate answers.Don't Crush the Wow with How:Allow space for the initial ideas to breathe before diving into the logistical details.Elicit Insights from Quiet Wonderers:Ask team members questions like "What do you see as the real opportunity or problem?" and "What do you think we're missing here?"Five Whys Technique:Get to the root cause of issues by asking "why" iteratively.Environment Check:Create an environment conducive to wonder by incorporating whiteboards, sticky notes, and inspirational catchphrases.Inspire Wonder in Your Personal Life:Embrace the "what if" questions to explore new possibilities.Approach challenges with a beginner's mind, shedding preconceived notions and expectations.Recommended Readings & Resources:The Wonder Switch by Harris III - Click here for Amazon LinkForbes Article by Cecil Pier (April 29, 2019) Link to article - Click HereArticles by Dr. Karen Rivich on resilience and awe in the workplace - Click here to see her profile from UpennTune in to discover how cultivating wonder can not only transform your workplace but also inspire personal growth and creativity. Don't miss out on this opportunity to dive deep into the genius of wonder.Listen to "Stepping into your Leadership: Wonder" now and don't forget to subscribe for more insightful episodes! Hosted on Acast. See acast.com/privacy for more information.

In this enlightening episode of "Stepping into Your Leadership," host Christine Courtney and special guest Greg Shamie dive into the world of social styles and versatility in the workplace. They explore the crucial role of social intelligence in understanding and managing one's emotions and interactions with others.Discover the origins of social style assessments from the ancient teachings of Socrates to the groundbreaking work by David Merrill in the 1950s. Uncover the four social style quadrants—Driver, Expressive, Amiable, and Analytical—and learn how they are defined by assertiveness and responsiveness.Christine and Greg provide actionable tips tailored to each social style to enhance workplace interactions:DriversFocus on respecting their time, sticking to facts, and following through on commitments.ExpressivesBalance spontaneity with detailed planning, and ensure inclusivity while moderating energy levels.AmiablesApproach conflict carefully, initiate actions without needing full consensus, and handle issues privately with courtesy.AnalyticalsCommunicate clearly and precisely, give them time and space, and don't rush them into decisions.Tune in to gain insights on recognizing and adapting to different social styles by observing cues like dressing style and workspace organization. Additionally, delve into the concept of "backup behavior" under stress and the importance of developing emotional intelligence.Whether you're a seasoned leader or climbing the career ladder, this episode is packed with practical wisdom to help you navigate and thrive in diverse workplace dynamics. Listen now to "Situational Leadership" and step confidently into your leadership journey!#Leadership #SocialStyles #EmotionalIntelligence #WorkplaceSuccess #Podcast Hosted on Acast. See acast.com/privacy for more information.

In this episode of *Stepping into your Leadership*, host Christine Courtney and her partner in crime, Greg Shamie, take a deep dive into the world of corporate retreats and offsites. Joined by our producer Tatiana Dominguez, they explore whether these company getaways are worth the investment of time and money or just a costly distraction.Christine and Greg provide an in-depth analysis of the potential challenges and roadblocks that come with organizing a retreat, from high costs to employee resistance. But they don't stop there—they passionately advocate for the transformative power of retreats, sharing personal anecdotes and professional insights that highlight the immense benefits. From fostering connectivity and reducing workplace conflicts to creating memorable experiences and driving team alignment, discover how retreats can help elevate your team's performance and camaraderie.Listen in to uncover valuable tips and tricks for planning an effective offsite, regardless of your budget. Learn how to curate a balanced mix of outdoor activities, fun challenges, and strategic sessions that will keep everyone engaged and inspired. Whether you're a business owner, a manager, or simply someone looking to strengthen relationships within your team, this episode offers practical guidance that could change the way you approach team building forever.Tune in and discover how to make your next corporate retreat not just an expenditure, but a truly worthwhile investment. Hosted on Acast. See acast.com/privacy for more information.

Are you struggling with bridging the generational gap in your team? In our final episode of the summer series, host Christine Courtney is joined by leadership experts Tom Armstrong and Blanca Winkfield to tackle one of the most pressing issues in today's multigenerational workforce. Meet Bob: a longtime employee nearing retirement who finds modern technologies to be challenging, causing friction within the team.Together, our panel explores actionable strategies to leverage Bob's extensive experience while fostering a cohesive and productive team environment. From collaborative training sessions and role adjustments to mentorship pairings and adaptive learning methods, discover multifaceted approaches to empower both veteran employees and tech-savvy newcomers.Featuring insights from production genius Tatiana Dominguez, this episode dives into the nuances of integrating new applications and making sure no one is left behind in the ever-evolving tech landscape.Whether you're a seasoned manager or an emerging leader, tune in to learn how you can create an inclusive workspace that values every team member's strengths.**Highlights:**- Leveraging the invaluable experience of senior employees- Strategies for effective tech adoption and training- Balancing team harmony and productivity- The importance of diverse learning modalities- Conflict resolution tips and motivational mantrasDon't miss the enlightening lightning round at the end for a rapid-fire Q&A session on leadership!Join us for a riveting discussion that underscores the importance of empathetic and strategic leadership. Welcome aboard as we step into your leadership journey together. Hosted on Acast. See acast.com/privacy for more information.

In this illuminating episode of "Stepping into your Leadership," host Christine Courtney is joined by experts Blonka Winkfield and Tom Armstrong to tackle one of the trickiest challenges for managers: managing up to ensure clarity for their teams. Dive into a real-world scenario where executives provide vague and inconsistent directions, leaving a manager in a quandary. Blanca and Tom share their seasoned takes on confronting this issue head-on, offering invaluable advice on fostering clear communication from the top down.From pinpointing the root problem with laser-sharp questions to strategically navigating company hierarchies, learn practical, actionable steps to ensure your team operates with clarity and confidence. Plus, stick around for our fan-favorite lightning round where Blanca and Tom answer rapid-fire leadership questions with insight and humor.Whether you're a seasoned leader or just stepping into a managerial role, this episode arms you with the tools to advocate for your team effectively and navigate the nuances of organizational communication. Don't miss it!**Highlights:**- Understanding the importance of managing up for clear communication- Strategies for getting clarity from higher-ups- The crucial role of relationship power vs. role power- Celebrating team successes in tailored ways- Insightful takeaways from real-life leadership questions in our lightning roundTune in now to elevate your leadership game and ensure your team never works in the dark again! #Leadership #Management #CareerGrowth #TeamSuccess Hosted on Acast. See acast.com/privacy for more information.

In this summertime edition of "Stepping into your Leadership," hosts Christine Courtney, Erika Petrelli, and special guest Tom Armstrong dive into the challenges faced by project managers when dealing with unrealistic deadlines set by upper management. Tom and Erika share their insights on how to effectively negotiate feasible timelines while ensuring project quality and team well-being.Key takeaways from this episode include:1. The importance of clear communication and data-driven arguments when negotiating project deadlines with upper management2. Prioritizing team welfare and exploring options such as additional resources or adjusted requirements3. Balancing professional and personal tasks by acknowledging their interconnectedness and setting clear boundariesIn the lightning round, Tom and Erika also discuss essential skills every leader should work on, emphasizing the significance of delegating tasks and active listening.Whether you're a seasoned project manager or an aspiring leader, this episode offers valuable advice on navigating the challenges of deadline management and maintaining a healthy work-life balance. Tune in now to learn from the experiences of our expert guests! Hosted on Acast. See acast.com/privacy for more information.

In this bite-sized summer episode of "Stepping into your Leadership," host Christine Courtney is joined by two expert guests, Erika Petrelli and Tom Armstrong, to tackle a common leadership challenge: managing team dynamics when cliques form and some members feel excluded.Erika and Tom share valuable insights on recognizing these situations as a normal part of team development and offer practical strategies for fostering a more inclusive and collaborative environment. From authentic team-building activities to promoting open communication and understanding among team members, they provide actionable tips for leaders to navigate these challenges effectively.The episode also features a lightning round where Erika and Tom share their top book recommendations for leadership growth, advice for aspiring leaders, and their favorite techniques for prioritizing tasks during busy days.Whether you're a seasoned leader or just stepping into a leadership role, this episode is packed with wisdom and practical strategies to help you create a thriving, cohesive team. Tune in now and discover how you can take your leadership skills to the next level! Hosted on Acast. See acast.com/privacy for more information.

In this thought-provoking episode of "Stepping into your Leadership," host Christine Courtney is joined by seasoned guests Erika Petrelli, Greg Shamie, and Tatiana Dominguez as they dive into the unique challenges and opportunities presented by the emerging Gen Z workforce. This episode examines a real-life workplace scenario involving a young employee named Jim, highlighting the generational gap and the evolving expectations within modern organizations.Listen in as our experts discuss:- The significance of clear communication and setting expectations for new employees.- Strategies for creating inclusive and welcoming workplace events.- The importance of mentoring and guiding Gen Z employees through cultural norms and career development opportunities.With lively debate and insightful perspectives, Christine and her guests tackle how to bridge the generational divide to foster a thriving and cohesive work environment. As a bonus, don't miss the lightning round where Greg and Erika answer rapid-fire leadership questions with both wit and wisdom.Whether you're a leader, a Gen Z professional, or someone keen on understanding the modern workplace dynamics, this episode offers valuable lessons and actionable advice.**Tune in and learn how to step into your leadership amidst the evolving workforce landscape!** Hosted on Acast. See acast.com/privacy for more information.

Welcome to a special summer edition of "Stepping into your Leadership" with your host Christine Courtney! In this engaging beach-read version, Christine is joined by the ever-popular Erika Petrelli, Greg Shamie, and a surprise guest, Tatiana Dominguez.In this episode, Christine presents a compelling scenario involving Rachel, a new hire in the IT department who is struggling to meet technical expectations. Listen in as Erika and Greg, with their extensive managerial experience, provide insightful solutions and actionable advice for handling such challenges. They delve into the importance of proper training, mentorship, and the emotional intelligence needed to foster growth and development in new employees.Tatiana adds a dynamic perspective, sparking a lively discussion about balancing compassion with the company's technical needs, ensuring the team's overall productivity and morale aren't compromised.Stay tuned as the episode wraps up with a lightning round where Greg and Erika share their favorite inspirational speeches and give quick tips on handling failure as a leader.Whether you're on the beach or at the pool, this episode is a perfect listen to enhance your leadership skills and gain fresh insights into managing new talent.**Listen now to explore how you can be a more supportive and effective leader!** Hosted on Acast. See acast.com/privacy for more information.

Welcome back to the Leadership Summer Studio with your host, Christine Courtney! In this special episode, we dive into the challenges of handling a difficult employee named Michael, a senior analyst whose negative attitude towards new projects is dragging down his team. Joined by fan-favorite guests Blonka Winkfield and Tom Armstrong, our panelists tackle a real-world scenario that resonates with leaders everywhere. Tom shares insights on the value of having a dissenting voice in the room and how to channel that energy positively, while Blonka emphasizes the importance of addressing specific behaviors rather than attitudes. And just when you think you've got it all figured out, Tatiana Dominguez brings a thought-provoking perspective that prompts even more nuanced discussion.Stick around for the lightning round, where our guests answer as many leadership questions as they can in two minutes, providing rapid-fire wisdom and humor. This episode is jam-packed with actionable advice and leadership strategies you won't want to miss!Tune in and discover how you can transform your ‘Michael' into a valuable team asset. **Listen now and step up your leadership game!** Hosted on Acast. See acast.com/privacy for more information.

Welcome to **Stepping into your Leadership**, your go-to podcast for inspiring leadership insights and strategies. In this episode, host **Christine Courtney** is joined by leadership gurus **Tom Armstrong** and **Blonka Winkfield** for a summer special you won't want to miss. Today's focus is on handling a hypothetical yet all-too-familiar scenario involving a problem employee named Emily. She's a product manager who has unfortunately fallen behind on her quarterly performance goals, resulting in missed deadlines and a delayed project launch. Listen in as Tom and Blonka offer their expert advice on how to effectively navigate this challenging situation. They'll explore the delicate balance between project management and employee development, sharing actionable tips and strategies you can apply in your own leadership journey.In the **Leadership Lightning Round**, our guests sprint through rapid-fire questions, offering quick, actionable leadership insights in just two minutes. How do they handle tough decisions? What's their approach to conflict resolution? And how do they balance being both a boss and a friend? Their answers might surprise you!Whether you're facing similar challenges or just interested in leveling up your leadership skills, this episode is packed with valuable lessons and practical advice. So grab your headphones, find a comfy spot, and get ready to soak in some top-tier leadership wisdom.#### Highlights:- **Scenario Analysis**: Dealing with an underperforming employee- **Expert Advice**: Tom and Blanca's strategies for managing projects and people- **Leadership Lightning Round**: Rapid-fire insights on decision-making, conflict resolution, and balancing friendships at workTune in and transform your leadership approach with real-world scenarios and expert guidance from Tom Armstrong and Blonka Winkfield.---Don't miss this insightful and practical exploration into effective leadership. Hit play and start stepping into your leadership today! Hosted on Acast. See acast.com/privacy for more information.

In this engaging episode of "Stepping Into Your Leadership," Host Christine Courtney welcomes guests Jenny Greeman and Elaine Porcher to tackle the thorny issue of difficult team dynamics. Our "problem child" today is Gary—a capable team leader who's hit a rough patch with his colleagues, culminating in a heated argument and a formal complaint to HR. Join us as Jenny and Elaine unpack this complex scenario with their unique perspectives and practical strategies. From formal HR conversations to one-on-one meetings over lunch, discover actionable steps to restore harmony, morale, and productivity in your team. Along the way, we'll delve into the nuances of managing strong personalities, bridging generational gaps, and the importance of psychological safety at work.Plus, don't miss out on our rapid-fire speed round, where our guests share their biggest leadership challenges, trust-building tips, and favorite resources for leading with impact. Whether you're a seasoned manager or an aspiring leader, this episode is packed with insights you won't want to miss!Tune in and learn how to turn your "Gary" into a valued team player. Hosted on Acast. See acast.com/privacy for more information.

Welcome back to the Leadership Summer Series on "Stepping into Your Leadership!" In today's episode, "Navigating Challenges with Lisa," we're diving into real-life workplace scenarios that test even the most seasoned managers. Join your host, Christine Courtney, as she teams up with exceptional leaders Jenny Greeman, Director of Programming for Pathways to Leadership, and Elaine Porcher, Senior Director of Business Development at the Leadership Program. This episode explores the case of Lisa, a dedicated customer service representative whose increasing tardiness and unplanned absences have snowballed into significant team and client issues. Christine, Jenny, and Elaine discuss practical approaches to handle these challenges—balancing empathy with accountability, exploring potential resolutions, and debating on different leadership styles to effectively manage similar situations.You'll discover invaluable insights into:- Scheduling pivotal conversations with employees- Reframing issues from both a team and customer perspective- Maintaining a supportive yet structured work environment- Ensuring continuous personal growth as a leaderPlus, don't miss our rapid-fire leadership speed round, where our guests share quick tips and favorite leadership quotes. This episode promises to be a light yet impactful "leadership beach read" that you can tune into whether you're on a break or at your desk.Join us to enhance your leadership skills and tackle those tricky workplace scenarios head-on! Don't forget to subscribe and leave us a review.**Listen now and step up your leadership game!** Hosted on Acast. See acast.com/privacy for more information.

In this special summertime series of the Leadership Studio, host Christine Courtney is back with two of our favorites, Erika Petrelli-Bayh and Tom Armstrong, along with a special cameo by Tatiana Dominguez! Together, they navigate the complexities of giving feedback to a tough employee who's meeting his job requirements but seems stuck in the routine.This episode dives deep into "Mark," a marketing coordinator who completes his tasks flawlessly but struggles with taking initiative and bringing innovative ideas to the table—key responsibilities for his role. Listen as Tom and Erika offer real-time, unfiltered advice on guiding employees like Mark towards excellence, while Christine ensures that their insights are both practical and inspiring.What You'll Learn:- Strategies to help employees balance task completion with creative thinking.- The importance of clear, actionable feedback.- Making your meetings more inclusive for introverts.- How cultural awareness can impact team dynamics.We also take you through a fun yet insightful speed round where our guests share their favorite leadership quotes and methods to celebrate team successes. So whether you're tuning in from your office or a sunny beach, get ready to elevate your leadership game this summer!**Join us for a spirited discussion that promises to leave you with actionable takeaways for developing your own leadership skills and nurturing your team's potential.**Have your own workplace conundrum? Send in your scenarios to podcast@tlpnyc.com to be featured in future episodes as Tatiana compiles listener experiences for our guests to solve. Hosted on Acast. See acast.com/privacy for more information.

Join our host Christine Courtney as she brings the warmth of the season straight to your earbuds. In this episode, Christine welcomes guests Erika Petrelli Bayh and Tom Armstrong for a lively discussion infused with sunshine and surf.First, we kick off with a fun summer icebreaker as Christine, Tom, and Erika share their favorite summertime songs—get ready for some surprising choices! But the heart of this episode is all about leadership, specifically tackling tough feedback conversations.Meet Sarah, a sales associate who has been struggling to accept and implement feedback, arguing that market conditions are to blame for her performance issues. Christine sets the stage, and our experts Erika and Tom dive in with their strategies for handling defensiveness and fostering improvement.You'll hear practical, actionable insights on:- How to change your feedback approach to better connect with defensive employees.- The importance of setting shared goals and collaborative benchmarks.- Utilizing mentorship and peer feedback to drive performance.- Maintaining emotional discipline as a leader while supporting your team.As always, our summer series aims to be as enjoyable as your favorite beach read—short, snappy, and packed with valuable takeaways. And don't miss our rapid-fire speed round where Erika and Tom share their quick tips on essential reads for leaders and common mistakes new leaders make. Whether you're relaxing by the waves or commuting to work, this episode is your perfect companion to step up your leadership game. Have your own workplace conundrum? Send in your scenarios to podcast@tlpnyc.com to be featured in future episodes as Tatiana compiles listener experiences for our guests to solve. Hosted on Acast. See acast.com/privacy for more information.

Join our host, Christine Courtney, as she dives into real-life scenarios of workplace dynamics with our expert guests, Erika Petrelli Bayh and Tom Armstrong.In this special summertime episode, we tackle a challenging scenario with "John" — a senior developer who's been interrupting colleagues and creating a tense atmosphere in team meetings. How do you approach a productive conversation with John to foster better team collaboration and innovation? Erika and Tom share their invaluable strategies and insights into navigating this tricky situation.But that's not all! Stay tuned for our lightning round where Christine puts Erika and Tom on the spot with rapid-fire leadership questions. Can they beat their record and bring even more valuable advice to the table?Whether you're soaking up the sun on a beach or enjoying a break in your backyard, tune in for this "beach read" version of leadership coaching that's perfect for summer.And if you're craving a deeper dive, don't forget to check out our previous 35 episodes for more comprehensive discussions.**Key Takeaways:**- How to address unconstructive behavior in team meetings- Creative methods to ensure equitable participation- The importance of defining hostile behavior in HR terms- Using AI tools like ChatGPT for practicing difficult conversationsJoin the conversation and step up your leadership game with Christine, Erika, and Tom. Hit play now and transform your team dynamics one scenario at a time!Have your own workplace conundrum? Send in your scenarios to podcast@tlpnyc.com to be featured in future episodes as Tatiana compiles listener experiences for our guests to solve. Hosted on Acast. See acast.com/privacy for more information.

In this special summertime episode of "Stepping into Your Leadership," join host Christine Courtney as she welcomes back two of our most popular guests: Tom Armstrong and Erika Petrelli-Bayh. Both Tom and Erika bring their extensive experience in leadership, training, and managing diverse teams within the Leadership Program to the table as they tackle real-life workplace scenarios.This week, our dynamic duo delves into the nuanced case of "Jane," a project manager who has been grappling with missed deadlines and incomplete reports, putting a crucial client relationship at risk. Listen as Tom and Erika offer their unique, hands-on approaches to addressing these performance issues, from creating empathetic dialogues to implementing actionable strategies for improvement.Additionally, enjoy a rapid-fire lightning round where our guests share their insights on the qualities of great leaders and name individuals they admire in the leadership realm.Have your own workplace conundrum? Send in your scenarios to podcast@tlpnyc.com to be featured in future episodes as Tatiana compiles listener experiences for our guests to solve.Whether you're a seasoned manager or an emerging leader, this episode is packed with actionable advice that you won't want to miss! Hosted on Acast. See acast.com/privacy for more information.

Join us on the latest episode of *Stepping into your Leadership* as host Christine Courtney chats with veteran sales leader Joe McPheter to uncover the secrets behind effective sales strategies and the importance of embracing rejection. With nearly three decades of experience in sales and service, Joe shares insights from his journey at KeyBank and beyond, emphasizing the power of building relationships, the significance of listening, and the evolution of the sales profession.In a conversation filled with inspiring anecdotes, Joe likens rejection to a gym workout—revealing how the more you face it, the stronger you become. Christine shares an intriguing story about an actress pursuing 50 rejections to land a single job, perfectly illustrating the perseverance required in the sales world. Together, they explore the art of asking opening questions, using strategic note-taking, and the necessity of providing and receiving honest feedback.Discover how Christine's father's memorable career day left a lasting impression and learn why Joe emphasizes the evolving sophistication of modern consumers. Listen in for practical advice on becoming a trusted advisor, retaining customers, and building authentic relationships. Christine and Joe also delve into the valuable role women play in sales, advocating for more female representation in the industry.Whether you're a seasoned sales professional or a newcomer eager to learn, this episode offers valuable lessons on resilience, relationship-building, and the fundamental belief that everyone is in sales–regardless of their job title. Tune in to *How to Thrive in Sales Through Rejection and Feedback* for an enriching and motivating discussion that will reshape how you view sales and leadership.Daniel Pink's To Sell is Human Hosted on Acast. See acast.com/privacy for more information.

In this enlightening episode of "Stepping into your Leadership," host Christine Courtney engages with leadership expert Greg Shamie to delve into one of the most crucial elements of effective leadership: trust. Join us as we explore the profound impact that trust has on personal relationships, workplace dynamics, and overall organizational success.Christine and Greg discuss the foundational principles of trust, referencing the influential work of Stephen Covey and his son, and illustrating how trust serves as the glue that binds our interactions and efforts. They highlight the dual components of trust—competence and character—and reveal how these traits collectively enhance one's credibility as a leader.Throughout the conversation, Greg shares compelling personal anecdotes, ranging from childhood experiences to professional encounters, underscoring the importance of communication, vulnerability, and transparency. Listeners will gain insights into the behaviors and actions that foster high-trust environments and learn the significance of aligning values, admitting mistakes, and consistently delivering on commitments.Discover the power of extending trust first, the role of forgiveness in building stronger relationships, and how to navigate the inevitable breakdowns in trust that occur in both personal and professional settings. Whether you're aiming to enhance team engagement, boost productivity, or simply become a more trustworthy individual, this episode provides valuable strategies and actionable advice to elevate your leadership game.Tune in and step into your leadership journey with a renewed focus on building and sustaining trust.**Key Topics Covered:**- The psychology of trust and its critical role in leadership- Insights from Stephen Covey's work on trust- The equation for building trust: competence + character = credibility- Real-life examples of trust-building and trust-breaking moments- The significance of vulnerability, transparency, and authenticity- Strategies for aligning personal and organizational values- Practical steps for fostering a high-trust work environment Hosted on Acast. See acast.com/privacy for more information.

In this insightful episode of "Stepping into your Leadership," host Christine Courtney and esteemed guest Erika Petrelli dive into the transformative power of active listening. Far more than just a skill, they explore how being truly present in conversations can significantly elevate both personal and professional relationships.**Key Takeaways:**- **Active Listening:** Erika reveals the profound impact of active listening and the value of being quiet and present in today's fast-paced world.- **Social Media Engagement:** Discover how social listening on social media can bridge generational gaps and foster supportive online communities.- **Rephrasing for Understanding:** Christine contributes the crucial technique of rephrasing what you hear to ensure you're fully grasping and serving the speaker's needs.- **Tailored Listening Support:** Erika shares the game-changing idea of asking speakers what type of listening support they require, whether it's advice, encouragement, or simply a sympathetic ear.- **Psychological Safety:** Learn about creating holding environments to ensure emotional security, leading to more open and productive workplaces.- **Overcoming Distractions:** Personal anecdotes and practical strategies highlight how to stay engaged and present, even in the busiest of times.- **Practical Techniques:** From grounding techniques to using reminder cards, acquire actionable tips to improve your listening skills.Join Christine and Erika as they share personal stories, impactful studies, and practical advice to help you become a better listener, fostering deeper connections and more effective leadership. Hosted on Acast. See acast.com/privacy for more information.

Welcome to another insightful episode of *Stepping into your Leadership*! In this episode titled "Networking Challenges: Overcoming Insecurities and Making Authentic Connections," our host Christine Courtney is joined by the dynamic networker and professional connection maven, Blonka Winkfield. Together, they dive deep into the art and science of effective networking.Blonka shares valuable insights inspired by Keith Ferrazzi work on co-elevation, emphasizing the importance of not just elevating yourself but those around you. Listen in as they explore practical strategies such as active listening, making impactful eye contact, and reading the room to ensure your networking efforts are genuine and productive.Young professionals struggling with transitioning from online to in-person networking will find Blonka's advice particularly beneficial. She discusses building executive presence, the importance of lateral networking, and how to approach networking events with confidence. Christine and Blonka also touch on the benefits of the buddy system, setting networking goals, and preparing unique conversation points to leave a lasting impression.From sharing personal anecdotes to providing actionable tips, this episode is packed with wisdom on how to foster deep, meaningful connections and how even a simple, authentic compliment can break the ice and open doors. If you're looking to enhance your networking skills and transform your approach to professional and social connections, this episode is a must-listen.Tune in and learn how to not just network, but to build genuine, lasting relationships that will elevate your career and personal growth.Listen to the episode on Leadership Presence Episode #24: https://shows.acast.com/stepping-into-your-leadership/episodes/24-commanding-the-room-unveiling-the-secrets-of-executive-pr Hosted on Acast. See acast.com/privacy for more information.

In this heartwarming and insightful episode of "Stepping into your Leadership," host Christine Courtney welcomes two very special guests—her sisters, Diane Cowan and Ingrid Emerick. Both exceptional leaders in their respective fields, Diane and Ingrid join Christine to delve into the transformative power of storytelling in business and leadership.Christine, brimming with excitement, kicks off the episode with introductions, showcasing Diane's impressive portfolio as the Senior Vice President and Global Transit Director at AECOM and Ingrid's notable achievements as President of Girl Friday Productions. Together, they explore how storytelling isn't just a tool for marketing or sales, but a critical element that permeates all areas of their work—from community engagement in large-scale infrastructure projects to creating lasting connections in the world of book publishing.Through personal anecdotes and professional experiences, Diane and Ingrid share their unique perspectives on how to harness the power of stories to build authentic connections, evoke emotion, and influence change. They also touch on the challenges of storytelling in a global context and the importance of understanding diverse audiences.The episode wraps up with a rapid round robin of practical storytelling tips—from practicing vulnerability and authenticity to employing tools like music and imagery to enhance storytelling impact.Join Christine and her sisters for an episode filled with laughter, tears, and fascinating insights into the art of storytelling. Whether you're a seasoned executive, a budding entrepreneur, or simply someone who loves a good story, this episode is sure to inspire and delight. Hosted on Acast. See acast.com/privacy for more information.

In this illuminating episode of "Stepping into your Leadership," Christine and guest, Corena Chase, dive into the transformative power of asking better questions. They explore how open-ended questions can foster deeper conversations, shift focus from complaints to solutions, and empower teams to think more independently.Carina shares her expertise as a seasoned communication and leadership coach, offering practical examples of effective questions like "tell me more" and probing queries that ignite solution-oriented thinking. They discuss the importance of coaching within organizations, highlighting that coaching is no longer seen as a means to fix individuals but as an investment in their future potential.Listeners will gain insights into avoiding common coaching pitfalls, such as the misconception that coaching solely involves cheerleading. Corena and Christine stress the significance of genuine curiosity, active listening, and fostering an environment of trust and understanding.This episode is a must-listen for leaders and managers who aim to develop their coaching and communication skills. Whether you're looking to improve confidence, communication, or proactive problem-solving within your team, "Asking Better Questions for Deeper Conversations" provides actionable strategies to help you steer your organization towards a more empowered and growth-oriented culture. Tune in to discover how the right questions can pave the way to remarkable leadership and organizational success. Hosted on Acast. See acast.com/privacy for more information.

In this thought-provoking episode of "Stepping into Your Leadership," host Christine Courtney is joined by leadership expert Greg Shamie for a deep dive into the dynamic world of Situational Leadership. Based on the transformative model developed by Paul Hershey and Ken Blanchard in 1969, this discussion explores how leaders can keenly observe and adeptly adjust their management styles to effectively meet the evolving needs of their teams.Christine and Greg discuss the crucial elements of competence and commitment, essential for navigating the four developmental stages of team members—from the enthusiastic beginner to the self-reliant achiever. They offer a tennis analogy to illustrate how these principles operate beyond the business world, emphasizing practical applications in everyday scenarios.Listeners will gain insights into the importance of providing specific feedback, the art of delegation, and strategies to enhance team productivity and foster professional growth. Whether you're transitioning someone into a management role or striving to empower a disillusioned learner, this episode is packed with actionable tips to help you cultivate a thriving, supportive work environment.Tune in to enrich your leadership approach with the timeless wisdom of situational leadership, empowering you to not only respond to your team's needs but also to anticipate them, ensuring you and your team achieve your full potential. Hosted on Acast. See acast.com/privacy for more information.

In this dynamic episode of "Stepping into your Leadership," host Christine Courtney explores the transformative power of improvisation in professional settings. Joined by expert guest Greg Shamie and Meaghan Cross, the trio dives into how "Yes, and" principles are not just for the stage, but pivotal in cultivating a culture of innovation, trust, and collaboration in any workplace. Whether you're navigating complex team dynamics or seeking fresh strategies for personal growth, this conversation offers essential insights into turning spontaneous interactions into opportunities for leadership and creativity. Discover how to embrace the unknown with confidence, bolster teamwork, and foster an environment where every voice is heard and valued. Tune in to unlock your team's potential and transform everyday challenges into stepping stones for success! Hosted on Acast. See acast.com/privacy for more information.

Embark on an enlightening journey into the world of leadership psychology with our latest episode of "Stepping into Your Leadership," featuring the insightful guest Elaine Porcher. Dive deep into the SCARF model—an acronym for Status, Certainty, Autonomy, Relatedness, and Fairness—which serves as a framework to understand key emotional triggers in workplace dynamics. Learn how addressing and balancing these factors can greatly improve motivation, cooperation, and overall job satisfaction.In this episode, Elaine shares compelling personal anecdotes and the impactful benefits she experienced from autonomy in her career. Christine Courtney, your host, enriches the conversation by linking these concepts to intrinsic motivation factors discussed in Daniel Pink's renowned book, "Drive." Together, they explore practical strategies to foster an environment of trust, belonging, and fairness, especially in remote work settings.From delving into the nuances of status and its influence on team interactions to strategies fostering certainty through clear communication, this discussion is packed with valuable insights. Whether you're a new manager or a seasoned leader, understanding and implementing the principles of the SCARF model can set you on a path to more effective and empathetic leadership.Tune in to "Unwrapping the SCARF Model: Leading with Emotional Intelligence" and empower yourself to create a more motivated, engaged, and harmonious workplace.Books:Your Brain at Work: Quiet LeadershipListen to Strength Finder Podcast Hosted on Acast. See acast.com/privacy for more information.

In this enlightening episode of our podcast, join Christine and special guest Erika Petrelli as they delve into the indispensable role of customer service in organizational success. Discover why customer service shouldn't be confined to a single department but should be a universal responsibility across all levels of an organization. Through engaging stories and examples, such as the remarkable customer service experience at the Indianapolis Motor Speedway, they highlight how exceptional service can transform customer relations and bolster brand loyalty. Learn practical tips on how every employee can contribute to and enhance the customer experience, linking employee actions directly to organizational values and customer satisfaction. Don't miss this essential conversation that could redefine how you view leadership and customer interaction in your professional life. Hosted on Acast. See acast.com/privacy for more information.