Podcasts about ombudsmen

VOTE FOR THE NEXT SEP HOSTS!In the wake of the redeployment of Super Earth's favorite purveyors of managed democracy, the Ombudsmen of Super Earth Podcast were formed to take up the call. We're your Ombudsmen (or "the buds"), Bob & Aaron! Cheesy? Yes. Democratic? Always.Lend us your ears and sit a spell while you learn about who we are, our extensive bond through gaming, and our shared love of Helldivers 2. Also, hear more about all this Meridian mischief, a listener story, and some ship names!No one can replace Mike and Lito, but we think we can fill those hellpods for them and carry the torch. Join in on some managed democracy and cast your vote!VOTING will take place on our Discord.To vote for the Ombudsmen choose "Episode 2" on the poll in the #new-host-voting channel on our Discord. Follow this link to our Discord and to vote.⁠https://discord.gg/ZRbMhzwMHK

Damon's back. Colby pops in. We start with the firing of the Chief of Naval Operations (CNO) and the Chairman of the Joint Chiefs of Staff. We also discuss the DoD letting go of 5,400 probationary employees and share thoughts on the story of a veteran with four tours who got laid off—real situations with real impact. Plus, we're breaking down the Deferred Resignation Program and what that means for those still serving. We switch gears to discuss the EMPLOY Program for Sailors who can't deploy but still have value to bring and the latest on expanded VA GI Bill benefits—great info for anyone thinking about their next steps. Damon also opens up about what it was like stepping in as acting CMC—sharing honest lessons on consistency, staying motivated, and how to truly connect with your team, no matter where they come from. Damon was surprised about the Eagles' Super Bowl run, and the guys discussed Kendrick Lamar's halftime performance. We dive into the concept of  “playing the game” in the Navy, whether Sailors should prep their own packages, and how often folks might choose money over personal values—tough but necessary talks. In our “Do Better” segment, we're setting the record straight on what Ombudsmen are (and aren't) supposed to do and calling out some corrosion maintenance issues that definitely need some attention. We wrap things up with a quick review of our Book of the Week, “The Cure for Burnout” by Emily Ballesteros, dropping some key tips on avoiding burnout when the pressure is on. These topics and more are covered in this episode of ‘Permission to Speak Freely.'   Check out the links for all the stories we talked about: CNO and Chairman of Joint Chiefs Fired DoD to Fire 5,400 Probationary Employees Veteran with Four Tours Laid Off Deferred Resignation Program Details EMPLOY Program Overview VA Benefits Expansion       To have your “Do Better” reviewed on a future episode, please get in touch with us at ptsfpodcast@gmail.com       Keep up with the ‘Permission to Speak Freely' podcast on our social media and YouTube - https://linktr.ee/Ptsfpodcast       Book of the Week: The Cure For Burnout (Emily Ballesteros) - https://www.penguinrandomhouse.com/books/721779/the-cure-for-burnout-by-emily-ballesteros/       Additional Credits: PTSF “Theme Music” - Produced by Lim0

Send us a textGovernments are a finicky thing, often maligned, never understood and staffed by a host of individuals who the population generally views as unproductive and inefficient. These views are present whether you are a libertarian or socialist, we the omnipotent citizens believe there is substantial and unchallenged waste and pork barrelling throughout our governance systems. Cue DOGE.There are necessary things in life that we cannot produce or acquire ourselves, a set of collective needs that are the foundation for governments. Roles like national defence, international relations, trade, currency, criminal and civil courts, protection of the environment, etc. We create a social contract with the government: you do the things we want done but are unable to do as individuals, and through taxation we will provide you the resources to execute. A simple agreement.There are three grounding principles in public sector governance. First is that the government works for the people. Second it exists at the pleasure of the people and third is that it is subject to the oversight of the people. Generalities yes, but unwavering rules that form the social contract.I argue that DOGE's gift is the groundwork for a future delivery method to rebuild institutional trust, to demonstrate to the population that their hard earned dollars are being judiciously managed and allocated to appropriate systems that further the wellbeing of society. Imagine if DOGE was mainstream, that an independent auditor could access every system in the government, release all payment information and contracts on a recurring basis to the population. Millions of Americans would have unrestricted access to a database of expenditures, to conduct their own evaluation on the appropriateness of expenditures, in concert with - not replacing - the Ombudsmen and Auditors General.So bemoan the process by which DOGE is operating, the personalities involved, their potential to gain from access to the information and any other reasons you can foster to fight this initiative. DOGE is brilliant, it is a version of government accountability we've all been waiting for. We want to trust and verify. The government needs to create a system that supports the increase in public trust and confidence, and that begins with transparency. Tell us what you're doing and if I have questions, I'll ask. Novel, but revolutionary.Support the showwww.insidemycanoehead.ca

On this West Virginia Morning, a conversation about what President Joe Biden's energy policies have done for the state and region, understanding the role of West Virginia's Foster Care Ombudsmen, and beech trees are on the brink of extinction in Pennsylvania. The post Reflecting On Biden's Energy Policy And The Role Of Foster Care Ombudsmen, This West Virginia Morning appeared first on West Virginia Public Broadcasting.

In the latest episode of the pod Andy & Amelia are talking about the stories from the last week that most affect your money. Including: Chase Bank offering a credit card to select customers Amex vs ombudsmen over refused bonus points UK inflation UP to 2.3% Deals of the week And more! Head to becleverwithyourcash.com/2024 to vote for your best and worst of the year! For links and further reading head to becleverwithyourcash.com/cashchats ABOUT CASH CHATS Cash Chats is presented by money blogger and broadcaster Andy Webb. The podcast was "Show of the Week" in the Radio Times, and it has been featured as one of the top money podcasts by publications including Apple, Good Housekeeping and the Independent. In 2021 and 2019 it was awarded Best Money Podcast at the SHOMOS - the UK Money Bloggers community annual awards, and runner-up in 2020. On each Cash Chats episode you can hear Andy share ways to get the most from your money.  Andy also runs the award-winning website Be Clever With Your Cash, presented Channel 5's Shop Smart Save Money and founded the community ukmoneybloggers.com. To contact Andy email Andy@Becleverwithyourcash.com ANDY ON SOCIAL twitter.com/BeCleverCash instagram.com/becleverwithyourcash   youtube.com/@becleverwithyourcash   GET ANDY'S WEEKLY NEWSLETTER You'll also get a free Quidco bonus for signing up https://becleverwithyourcash.com/newsletter/ MUSIC The music is Easter Island by Lonely Punk and provided on a creative commons licence 

Have you ever had a concern or issue with your child's school but didn't know where to turn? In this episode, we sit down with Kate Malone and Jason Warren, the district ombudsmen for Greenville County Schools. As former principals, they bring a wealth of experience and unique skill sets to their roles in helping students, parents, and community members navigate concerns and resolve conflicts within the school system. From understanding the process of addressing issues to the importance of building relationships and being proactive, Kate and Jason share valuable insights into their work as ombudsmen. Tune in to learn more about this important resource for our community and how you can effectively advocate for your child's education. Links: "Need Help" Resource: https://www.greenville.k12.sc.us/Parents/main.asp?titleid=needhelp Contact Kate or Jason: https://www.greenville.k12.sc.us/Parents/main.asp?titleid=ombudsman _ Produced by Podcast Studio X. Simple Civics: Greenville County is a project of Greater Good Greenville. Support Simple Civics with a tax-deductible contribution.

Tonight on The Huddle, journalist Clare de Lore and Auckland Councillor Richard Hills joined in on a discussion about the following issues of the day- and more!  Chief Ombudsman Peter Boshier is being forced to retire because the Ombudsmen Act 1975 requires an Ombudsman to resign by 72. Is this fair? Should we evaluate this 49-year-old law? Do we believe that Princess Kate was just 'experimenting with editing' after yesterday's image surfaced? Does her apology settle the issue? How scary was yesterday's Latam airlines incident? Will this make you always wear your seatbelt on a plane now? LISTEN ABOVESee omnystudio.com/listener for privacy information.

Interview with Rebecca Alder of Arise Child and Family Services

The Alamo and Bexar County Long-term Care Ombudsman Program extends an invitation to those who want to become certified volunteer long-term care ombudsmen. Ombudsmen are advocates who give a voice to concerns raised by residents living in long-term care communities, and work to ensure their quality of care and life. Training classes will be led virtually and start Monday, July 24, from 5:30-7:30 p.m., and will continue at the same time every Monday and Thursday for eight-and-a-half weeks. Applications are due by Monday, July 17. For information or to apply, contact Heather Armstrong at harmstrong@aacog.com or 210-362-5209.Please include your zip...Article Link

When families and friends of nursing home residents join together, they can be a powerful force for improving care and ensuring dignity. That's why we at LTCCC have launched a Family Empowerment program dedicated to empowering families and building family councils. In our monthly Family Empower Half Hour, we cover essential topics to help [...]

Clint Adams is joined by Long-Term Care Ombudsman Ed Hopple to discuss how long-term care Ombudsmen (non-attorney patient advocates) work to ensure the rights of residents in nursing home, assisted living, and other long-term care facilities are fully maintained. Learn about what may take place during an ombudsman's visit, who they may speak with, and different ways they can advocate for the rights of residents or empower residents to advocate for themselves. Hear about reasons a facility may discharge or relocate a resident and steps to appeal. Hosted on Acast. See acast.com/privacy for more information.

THE BRIEF - Vesting and the Ombudsmen The Brief is a quick-fire show where we break down two concepts from science and business. On today's episode Leo explains why startup employees have to be patient for their company shares, while Marc takes us deep into the halls of university bureaucracy to understand student complaint management.  Listen in as we discuss and connect these two concepts within 10 minutes! EON LABS :  https://www.eonlabs.org/ HOSTS : Dr. Leo Stevens www.linkedin.com/in/leostevensinc/ Prof. Marc in het Panhuis www.linkedin.com/in/marcinhetpanhuis/ MUSIC : Purple Planet Music https://www.purple-planet.com Mixed by Dr. Nat Harris 

THE BRIEF - Vesting and the Ombudsmen The Brief is a quick-fire show where we break down two concepts from science and business. On today's episode Leo explains why startup employees have to be patient for their company shares, while Marc takes us deep into the halls of university bureaucracy to understand student complaint management.  Listen in as we discuss and connect these two concepts within 10 minutes! EON LABS :  https://www.eonlabs.org/ HOSTS : Dr. Leo Stevens www.linkedin.com/in/leostevensinc/ Prof. Marc in het Panhuis www.linkedin.com/in/marcinhetpanhuis/ MUSIC : Purple Planet Music https://www.purple-planet.com Mixed by Dr. Nat Harris 

May 25th 2022, marks four years since the General Data Protection Regulation, more commonly known as GDPR came into effect in the UK and the EU.  The GDPR's primary aim is to enhance individuals' control and rights over their personal data and simplify international businesses' regulatory environment. Four years on, though, are consumers adequately protected?I spoke with James Walker, CEO of Consumer Privacy champion, Rightly, to better answer this question.James is a consumer rights advocate and entrepreneur. He founded and grew Resolver, a free, independent resolution service with 18 million unique visitors a year that has solved six billion pounds worth of issues and is the largest independent resolution service in Europe. James has advised Government, Regulators and Ombudsmen on consumer rights and how to deliver better customer services. He is on the Board of the Dispute Ombudsman, a Consumer Expert to The Office of Road and Rail, a Non-Executive Director to Consumer Scotland, a co-founder and Non- Executive Director to The Collaboration Network and an advisor to Life Ledger. We covered a number of relevant and practical topics including:What is Rightly?What does Rightly do?What has been the reaction from advertising companies?What is GDPR & what's happened since its launch in 2018?What changes are required to GDPR to make it work as intended?What is my digital footprint, and how far does it extend?How does Rightly work?Can you check if companies have replied to your removal request?The Right.ly business modelBrokering a fair value exchange for our personal dataBrand's obsession with dataThe need for transparency and opennessOpen Bankings' influence on open dataThe role of regulatorsStaying safe onlineWhy breached data has a half-lifeRight.ly consumer research resultsWhat's next for Right.ly?Advice for the UK's Information Commissioner's OfficeThe notion of the Polluter pays modelThree things to do today to start controlling our dataMore on JamesJames on LinkedInJames on TwitterRightly websiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.

WHAT ARE WE TALKING ABOUT TODAY? Work-Life Balance - what is it exactly? Is the word “balance” confusing us into thinking that the hours we spend working and the other hours we spend in life should equal each other? Yes, many people believe that, and unfortunately, it's not that easy. In fact, the math doesn't work out at all. You can't have a work-life balance if you try to calculate a formula for it, but you can have a work-life balance if you work to change your mood in life. WHAT TOPICS DO WE COVER?* When did we start to worry about work-life balance?* We do the work-life math calculation - and it doesn't work out.* Work is essential for life; you usually spend most of your time working* Work-Life balance is not a math formula - it's a mood you feel.* Employers need to enable work-life balance programs. We offer some tips.* How can you change the mood your employees feel about working?* How can you use mood-altering methods to achieve a genuine work-life balance?WHAT'S THE TAKE-AWAY? You only have so much time in a week to devote to everything in your life - including your need to work. For most of us, work will always consume the majority of our available time. Even so, being in a state of happiness at work and at home is possible if you can be in the right mood for both. If you achieve that mood - you forget about and don't recognize an imbalance.WE USED THESE RESOURCES:Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:Alicia Nortje, Ph.D. Work-Life Balance in Psychology: 12 Examples and Theories. Alicia Nortje, Ph.D., is a Postdoctoral Research Fellow in the Department of Psychology at the University of Cape Town, South Africa. https://positivepsychology.com/what-is-work-life-balance/We mentioned these resources in the podcast:Glassdoor https://www.glassdoor.com/Fairygodboss https://fairygodboss.comCareerbliss https://www.careerbliss.comHere is a draft position statement for a company Ombudsmen, as we discussed in the podcast:NAME OF PERSON - is Acme's Ombudsman and reports directly to the CEO. The role of the Ombudsman at Acme is to have a confidential and impartial teammate available to anyone who has a deep concern about the organization. Concerns could be centered around a policy, a practice, or a person at any level in our business. The guarantee of the Ombudsman is confidentiality and approachability for all, in an informal setting and as an advocate for fairness and equity. The only advice we offer on when it's proper to use the Ombudsman over talking to your manager or HR first is when you alone feel those other options are not your best choice.WHO ARE DAVE AND KELLI?An Entrepreneur and Intrapreneur duo with street smarts, ‘preneurial' chops, and a penchant for storytelling.Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently. Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences. The “My Job Here Is Done” Podcast is the result. Ultimately, you're building a great business or moving up the career ladder of success, and we absolutely know we can help!HOW TO WORK WITH USIf you like what you hear in the podcast, we have more to share with companies that we work with. With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work. If you have a complicated problem to solve and believe in the balanced approach that the needs of the business must be aligned with the needs of employees - AND you like to play to win - click here to learn how you can work with us.

We plot Marci's escape from the fire zone, but the fish need a “plan B”. Koi, and how to trick people into thinking you have them. A hospital's apology is only as convincing as the person on the other end of your phone. Insurance, or crazy glue?

Note: The following is a replay of an episode from April 2020 (recorded February 2020), featuring Gloria Murray, ombudsman program director for the Hudson Valley in New York state. We're posting this episode ahead of a special online ombudsman town hall on Thursday, June 17. Register for the program at bit.ly/bestombuds. Submit a question [...]

Part Two: Threats, Moscow and the regions, human rights lawyers, Public Oversight Commissions and Human Rights Ombudsmen, the European Court of Human Rights, Aleksei Navalny.

This two-part episode examines the evolving role of long term care ombudsmen during the COVID-19 pandemic. In part one, Pamela Mickens, Staff Long-Term Care Ombudsman with the Senior Source in Texas, discusses how ombudsmen serve as a conduit for residents and families. In part two (22:00), Texas State Long-Term Care Ombudsman Patty Ducayet chats [...]

Policy Lessons from COVID “Nursing home residents need access to technology to speak to their loved ones.”— Lieke van Heumen, PhD 2019-2020 Health and Aging Policy Fellow Responding to COVID-10 required the Aging Services Network to become even more creative in responding to the constraints the pandemic put on service delivery.  They now feel much more prepared to deal with the challenges that a pandemic brings. Even if there are new lockdowns, they can use the experiences 2020 required to continue to serve seniors. In this week’s episode, we are joined by Lieke van Heumen and Samantha Koehler. We'll learn about: Challenges for the Aging Services Network Nutrition and Social Isolation Policy Solutions Lieke’s Next Steps in her Career after completing the Health and Aging Policy Fellowship Part One of ‘Policy Lessons from COVID with Lieke van Heumen and Samantha Koehler’ The Aging Services Network consists of the agencies, programs, and activities supported by the Older Americans Act that help older adults who live in the community be healthy and have the social engagement they need. Some states only have a state unit on aging; they don't have an Area Agency on Aging in each county. If you are unsure if your county has an Area Agency on Aging (AAA), use the Eldercare Locator website to connect with the nearest  be available AAA in your area.    In this week’s episode, we discuss the challenges COVID posed for The Aging Services Network and how they responded.     At the start of the pandemic, along with the rest of the country, seniors were asked to stay home to protect themselves and others from the virus. You can imagine how difficult it became for them to access nutritional resources,  home and community-based services, and stay socially connected without being able to leave their homes. During the spring of 2020, Senator Bob Casey (D-PA) held a series of roundtables with 52 of the Area Agencies on Aging in Pennsylvania to hear directly from them about their concerns, as they tried to ensure the health and well-being of the seniors they serve. Senator Casey also spoke with the Pennsylvania Council on Aging, an organization of older adults across Pennsylvania designated to inform the Pennsylvania Department of Aging on issues that impact them.    Several different challenges were revealed during these insightful conversations, including the lack of: (1) sufficient COVID testing; (2) Personal Protective Equipment (PPE); (3) sufficient staffing of the long-term care workforce; (4) technology for nursing home residents to stay in touch with their family members; and (4) concerns about Ombudsmen not being able to access seniors in congregate settings. These conversations with the AAA’s also revealed the need for flexibility with program funding; flexibility that would allow distribution of funds based on the specific needs of each county. Some expressed concern about older adults’ ability to enroll in Medicare because of the closure of some of the Social Security offices, and about delays in receiving care due to the stay at home orders. Many AAA’s shared concerns about older adults’ increased mental health needs due to  increased loneliness, social isolation, and anxiety. And finally, they shared that many more older adults were requesting home-delivered meals than before the pandemic.  “We saw a boom in older Americans requiring nutrition assistance.” — Samantha Koehler, U.S. Senate Special Committee on Aging COVID has impacted access to nutrition for many older adults in this country. How has the aging services network responded? Prior to COVID, seniors have long relied on a patchwork of federally funded nutrition programs to meet their needs. And yet food security has long persisted, even with this patchwork of programs administered out of the Administration for Community Living and the U.S. Department of Agriculture. Due to the pandemic, even small changes in access to and availability of nutritious meals can put the health and well-being of older adults in jeopardy. Millions of seniors across the country are served each year by senior nutrition programs, particularly the home-delivered meal program. Many of us know this program as Meals on Wheels America. The home-delivered meal program and  the congregate meal program are authorized by the Older Americans Act. Many seniors are also served by the Supplemental Nutrition Assistance Program (SNAP) and the Commodity Supplemental Food Program (senior food box program). These are all authorized programs under the Farm Bill and administered by the U.S. Department of Agriculture.  In March, when COVID-19 hit, there was a boom in older Americans requiring nutrition assistance. As part of both the Families First Coronavirus Response Act and the CARES Act which were passed in March, Senator Casey championed over a billion dollars in funding for programs authorized under the Older Americans Act, including a significant increase in funding for home-delivered meals and congregate meal programs. The Area Agencies on Aging have used that funding to serve increasing numbers of seniors in need of nutritious foods. But most importantly, that legislation also included flexibility for Area Agencies on Aging to designate individuals who usually attended senior centers for congregate meals as eligible for home-delivered meals.  Senator Casey has also been advocating for expansion of the Supplemental Nutrition Assistance Program or SNAP. When the pandemic started, we began hearing from older Pennsylvanians who are SNAP recipients that although they had SNAP benefits, they were not able to use them because they were afraid and unable to leave their homes to go to the grocery store. Many people relied on grocery delivery during the initial phases of the pandemic. Yet, for low-income seniors who utilize SNAP there were limited options to have their groceries delivered. Throughout the pandemic's summer months, there was an expansion of the SNAP online purchasing program that Senator Casey had been pushing for. This allowed some individuals to receive grocery deliveries using their SNAP card. But additional barriers remain. Senator Casey has continued to call on the U.S. Department of Agriculture to increase access to SNAP grocery delivery by including additional retailers and purchasing options.  We have come a long way in the past seven months. However, we have a long way to go to make sure that seniors continue to have access to nutrition and that the Area Agencies on Aging and the SNAP program can continue to serve seniors as the pandemic unfortunately continues. Part Two of ‘Policy Lessons from COVID with Lieke van Heumen and Samantha Koehler’ Social isolation and loneliness are something that is experienced at very high rates in the older population and has worsened because of the pandemic. This has caused a lot of concern for the mental and physical health of older adults, and will probably have a long-term impact. Senator Casey co-sponsored the ACCESS Act with Senator Klobuchar (S. 3517), the purpose of this Act is to facilitate virtual visits for those who live in nursing homes. This fall, Senator Casey also published a report: ‘Reimagining Aging in America:  Blueprint to Create Health and Economic Security for Older Adults. This report explores how the pandemic has impacted seniors and offers policy solutions to address the inequities of aging in America. Preventing social isolation and loneliness is an important focus in the report. Some policy solutions that need to be enacted to alleviate social isolation and loneliness in seniors include giving Area Agencies on Aging and senior centers the tools and the funding that they need to implement virtual programming and support seniors to participate in small group activities. Another priority is expanding Internet access and increasing access to phones and tablets, which can partly be accomplished through passing the Act.  “Millions of seniors across the country are served each year by senior nutrition programs, particularly the home-delivered meal program.” —  Samantha Koehler, U.S. Senate Special Committee on Aging Moving forward, what are some of the policy solutions that will be required to alleviate the problems older American’s are facing? Access to nutritious foods and social isolation are issues during this pandemic, but those are just two of the many issues seniors are facing at this time. There are also issues related to seniors in terms of keeping economic security during this pandemic, issues related to job loss. We continue to hear from seniors in Pennsylvania and from our Aging Network in Pennsylvania that these issues persist. While they are certainly grateful for the funding and the flexibility they have received so far, this is just a step in the right direction, and we cannot go backward. We need to continue supporting the Aging Network because they are in need, and seniors are in need.  What can the general public do to help? Or, how can individuals volunteer? At the beginning of the pandemic there were some concerns about having less volunteers available since many are older adults themselves. However the influx of volunteers has been overwhelming, particularly from younger individuals like college-age students who were home and physically unable to be on their college campuses. If you are a local business or individual, and you want to donate or volunteer, just giving a call to your local organization that serves seniors is the best thing that you could be doing. It is good to realize that there are ways of volunteering without leaving your home. Samantha highlights the importance of researchers knowing how to speak policy. She says, "I don't think that policy professionals always know how to speak about research. The more researchers that can translate their research into short, easy to consume pieces of information for policy professionals, the more likely we will consume that research. By having Lieke as a fellow, and the other fellows that we've had on the committee, just spreading the word of how to better communicate with policy with individuals in the policy sphere is so important." About Dr. Lieke van Heumen, PhD Dr. Lieke van Heumen is a Clinical Assistant Professor in the Department of Disability and Human Development at the University of Illinois at Chicago. Her research expertise is aging of adults with lifelong disabilities, specifically intellectual and developmental disabilities. She holds a PhD in Disability Studies from the University of Illinois at Chicago. She received both her undergraduate and master's degrees in psychology with a specialization in gerontology from the Radboud University in the Netherlands. Before moving to Chicago, she worked as a direct support professional and later as a psychologist in several Dutch group homes for older individuals with intellectual disabilities. She is a 2019-2020 American Political Science Association Congressional Fellow and 2019-2020 Health and Aging Policy Fellow. About Samantha Koehler, MSW, MPH Samantha Koehler is a Senior Policy Aide for Ranking Member Bob Casey of the U.S. Senate Special Committee of Aging. Her current work focuses on the intersection of aging and health policy, including the Older Americans Act, rural health, and Medicare access and affordability. Previously, Samantha served as a direct practice social worker. As a Care Manager for older adults, she focused on long-term care planning and access to health care and social services. Samantha has her MSW and MPH from the University of Michigan. About Melissa Batchelor, PhD, RN, FNP, FGSA, FAAN I earned my Bachelor of Science in Nursing (‘96) and Master of Science in Nursing (‘00) as a Family Nurse Practitioner (FNP) from the University of North Carolina Wilmington (UNCW) School of Nursing (SON). I truly enjoy working with the complex medical needs of older adults. I worked full-time for five years as FNP in geriatric primary care across many long-term care settings (skilled nursing homes, assisted living, home and office visits) then transitioned into academic nursing in 2005, joining the faculty at UNCW SON as a lecturer. I obtained my PhD in Nursing and a post-Master’s Certificate in Nursing Education from the Medical University of South Carolina College of Nursing (’11) and then joined the faculty at Duke University School of Nursing as an Assistant Professor. My family moved to northern Virginia in 2015 and led to me joining the faculty at George Washington University (GW) School of Nursing in 2018 as a (tenured) Associate Professor where I am also the Director of the GW Center for Aging, Health and Humanities. Find out more about her work at https://melissabphd.com/.

A decision from the Office of the Ombudsmen on publication of dozens of decisions by the Labour Appeals Tribunal. No new positives for Covid 19. Conferences re-invent themselves by going virtual - and the Cayman Islands Fire Service fires up the grill for a good cause. #radiocaymannews #caymanislands #radiocaymanchoice --- Send in a voice message: https://anchor.fm/rcnews/message

Two men face drug importation charges after refusing to stop for officers.  No new Covid 19 positives once again today!  The Office of the Ombudsmen clears up the RCIPS backlog of cases in 2019 and YMCA offers a teen leadership program, thank to a special partnership with a local insurance company.  Also, in the news, a lightning storm in Cayman Brac causes power outages.   #rcnews #caymanislandsnews #staystrongcayman --- Send in a voice message: https://anchor.fm/rcnews/message

Gloria Murray, ombudsman program director with LTCCC, talks about the role of ombudsmen as mediators and advocates for long term care residents. Murray also discusses the challenges facing ombudsman programs and chats about her career journey from nursing, to sales, to her current position as Hudson Valley’s ombudsman program director. Background reading and references: [...]

Politikai jau senokai pasisako, jog reikia įsteigti žvalgybos ombudsmeno instituciją, padėsiančią užtikrinti geresnę saugumo tarnybų kontrolę. Kokius įgaliojimus turėtų ši institucija? Kaip ji kontroliuotų žvalgybas? Ir kaip tai prisidėtų prie mūsų valstybės demokratizavimo?Ved. Virginijus Savukynas.

In this week's episode, we chat with Kate Carnell the Inaugural Small Business and Family Enterprise Ombudsmen. We chat about Kate's own journey as a small business owner and gain insights into what makes a successful business and why more women should consider being business owners. To learn more about the role of the ombudsmen head to https://www.asbfeo.gov.au/about/the-ombudsman

This is an audio version of a blog article.The original article was published here:https://www.riskinsights.com.au/blog-1/integrity-and-oversight-agencies-dnaIn this episode, we outline five common organisational factors that lead to successful performance of integrity and oversight agencies.Mentioned in this article:Integrity agencies: This includes, among others, anti-corruption agencies, auditors-general, ombudsmen, integrity and public sector standards commissions.Australian Public Sector Anti-Corruption Conference (on twitter)

Debt is an incredibly serious topic, and can affect our lives in so many different ways. Bea chats with two people from the debt charity Stepchange; Head of media Sue Anderson, and Andy Shaw, who is a debt advice coordinator. Sue gives heaps of vital information about exactly what debt is, how it can occur and how we can go about removing the stigma. She also gives some practical advice as to the ways we can begin to tackle debt and go about seeking help. Andy explained how debt can spread to other areas of your life, and what to do if it does. As well as this he laid out exactly what would happen if you approached Stepchange for help with your debt, and the steps you would likely take to start working on your debts. Kalpana clarifies exactly what insolvency and the Ombudsmen are, and what declaring bankruptcy entails. We also revisit the stories of Jen and Elysia from our borrowing episode to hear how debt affected their lives and what they did about it. Debt charity links: ● https://www.stepchange.org ● https://www.nationaldebtline.org ● https://www.citizensadvice.org.uk ● http://www.debtadvicefoundation.org You can join the conversation with the hashtag #Money101Pod. You can get loads more information and help for debt by following @stepchange on Twitter. Kalpana is @kalpanafitz, Jen is @jefflebum, and Bea is @beaduncan_. The host is Bea Duncan. The producer is Renay Richardson. The assistant producers are Bea Duncan and Rez Marino. This is a Broccoli Production for BBC Sounds.

Older adults in long term care may not realize they have rights from ensuring basic personal dignities are respected to choices that frustrate and challenge providers.   How do we weigh self-determination and safety?  What's best for the individual vs the  group?  Ombudsmen step in and offer insight, direction, education and support for both residents and facilities. Aging with Altitude is recorded in the Pikes Peak region with a focus on topics of aging interest across the country.  We talk about both the everyday and novel needs and approaches to age with altitude whether you're in Ft. Lauderdale, Florida or Leadville, Colorado.  The Pikes Peak Area Agency on Aging is the producer.  Learn more at Pikes Peak Area Agency on Aging. Transcript: You're listening to Studio 809. This is what community sounds like.  Michaela Nichols:   Hello, and thank you for listening to Aging with Altitude, a podcast series about how we rise above the day-to-day issues that surround aging. This series is sponsored by the Pikes Peak Area Agency on Aging. Today's episode is "Start with Dessert" about long-term care. My name is Michaela Nichols and I'm here with Scott Bartlett. Scott is currently an ombudsman at the Pikes Peak Area Agency on Aging Ombudsman Program. He has been with the agency and working as an advocate for older adults in the community for fourteen years. He's been nationally recognized for his work in long-term care services and support. So Scott, can you tell us a little bit about what you do in your role as an ombudsman?   Scott Bartlett:  Sure. So what an ombudsman is, we are advocates for residents of long-term care facilities. So when I say long-term care, what that means is state-licensed assisted living and nursing homes. The majority of the residents there are older adults, but there are quite a few young people with mental illness and traumatic brain injuries or disabilities that also reside in long-term care facilities. So what we do is help to increase the quality of life for people in long-term care. We are an intermediary or an advocate when there are problems in care, or rights, or just general. Any areas of conflict, everything from the coffee might be cold to assisting with allegations of abuse and neglect. And so really, just to sum it up in a few words, we are a voice for people that often don't feel like they have a voice. Sometimes this is also for family members. But also we are there to align with the facilities, because we need them to be on board with us and vice versa, to make sure that people have a good quality of life, and they retain their civil rights while in care. And so we do a lot of education and consultation with facilities to help them be better at what they do.  Michaela Nichols:   Can you tell us about some of the most rewarding parts of the position?   Scott Bartlett:  Yes. You know, there are a few cases that come to mind that I think we feel good about. Often, those cases are about either protecting somebody from abuse and neglect or restoring their civil liberties. There was a case where a resident disclosed to us some pretty severe abuse allegations. Ultimately, that place ended up, because of this, having their license suspended and then later terminated because the abuse was substantiated. But the resident that first came forward after she moved out of the home, and was free from this abuse and neglect. Her family took her on kind of a tour of the western states of the United States and sent us postcards and thanked us for allowing the end of her life to be happy and that we had assisted her to be free from this oppressive environment but she was living in. We feel good about those kinds of cases where the resident is satisfied with the results and feels that we help to make their life better. Those are the best cases.   Michaela Nichols:   That's a sweet story. So what are some of the most difficult issues you've had to deal with?  Scott Bartlett:  Difficult issues often are around abuse and neglect is always difficult. You know, personally for the ombudsman, but also professionally, it sometimes becomes frustrating. Other issues might be legal ones around surrogate decision-making. So when I say surrogate decision-making, I'm talking about powers of attorney or guardianship. Often when there's conflict in those areas we see a power of attorney or a guardian exercising their authority in a way that doesn't always promote quality of life. I always talk about how the issues that we see often come down to when we're talking about rights, about what is the proper balance between autonomy and the right to self-determination and safety. Often we see decision-makers with good intent sometimes. It's not always just about power and control, it's about trying to keep the person safe. But there isn't that consideration that not allowing somebody to do, like, have dessert when they're diabetic, that there's harm in that too, by disallowing a person a choice. That's oversimplifying some of the issues that we see. But it's difficult to talk to guardians and powers attorneys and say, "Listen, you, there's dignity in allowing some risk here." And then, you know, there are issues with the power of attorney that are misunderstood. In Colorado, Power of Attorney cannot, well, they have to work alongside the person the power of attorney has sworn. And they're not allowed to override the decisions of the person, they can make decisions alongside them, or make decisions when they can't. But when the individual can't do to whatever reason, but what they're not allowed to do is go against the wishes of the principal, or who the power of attorney is for. So we do a lot of education around there. And sometimes that's difficult. And I think one of the greatest challenges is where, because we're the voice, we have to go with the implied wishes, the stated wishes, the expressed wishes of the person. And sometimes they're asking to assume the risk that, even as an ombudsman office we might be uncomfortable with, but it's not our position to, if we're going to be the voice for the person, then we are not to put our own values and our own thoughts on what the person should do. So there are times that maybe we advocate for things that from the outside look unreasonable. But again, it comes back to we're the voice for the person, we're not a family member, we're not a decision-maker, we're not case management. We might advise the person on if they make this choice, here's the risk. But ultimately, if they want us to advocate for things like leaving the nursing home and returning back to their community home when it's observably unsafe, our mission is to still advocate for that because it is their right.   Michaela Nichols:   So, do you have an example of a time when you had to separate your values from that person and the decisions that you had to make or advocate for them?   Scott Bartlett:  Yeah, I think what I just said often becomes difficult, because we see people that come from community settings and enter long-term care for various reasons. Usually, because there's been something unsafe in the home that has led to a hospitalization, and then ultimately, they end up in assisted living or a long-term care facility. And you often see residents of long term care that are resistant to care, and were resistant to allowing supports in the home to help them be safe and independent in the home, and then they'll want to return back to the very situation that created them going to long term care in the first place. You know, I always feel uncomfortable when advocating for someone to be unsafe. Not always but in some of the cases, I feel uncomfortable about the safety of the person but again, I think the way that balances out in my mind is that we're advocating for their right to assume risk. And the way that I think we try and balance that out is again making sure that that person is getting all the information that they need to make a choice. You know I will be very honest with them that if you don't allow, you know, home health to come in and assist you and help keep you independent as possible that you might come back to long-term care again. But, you know, again, going back to we're the voice. If that person still wishes to deny any help, then that's what we have to do.  Michaela Nichols:   So what are some of the most frequent scenarios that you come across? I don't know if you've already touched on some of them or if you have any other ones?   Scott Bartlett:  Well, big ones are always around things like answering call lights. Many facilities, not all of them in the assisted living world, but most of them in nursing homes, have a system where a button can be pushed when a person needs assistance. Then the staff knows to come to the room and ask what help is needed and then provide that help. We get frequent complaints that call lights aren't answered, or they're not answered on time. You know, we may see call responses being 20 or 30 minutes, sometimes an hour or more. And that's very difficult for a person who might need assistance to the bathroom. And then, because the call light wasn't answered timely, they may soil themselves. And that becomes a dignity issue also. So that's a very common complaint often stems from staffing ratios, maybe there's not enough staff there. Sometimes the call lights are broken. Sometimes residents can't reach the call lights. So they're placed in bed, but the call light may not be within their reach. So call light issues are frequent. Other things are around personal need's money. So residents are afforded some personal need's money to spend on things of their choosing. Often they feel like they need more, or there's an issue accessing those funds. That's another very common one. Also, complaints about dietary. So, dining services, which are sometimes the most difficult to solve, because you're coming from preference many times. You know, someone says, "well, the chicken is too spicy." If you talk to the resident next door, they would say it was just fine. But again, we're the voice. And so we're going to, you know, advocate for that person and say, " Listen, this person says that the chickens too spicy or whatever." Dining complaints can be big, you know, cold food or not enough variety. But yeah, dining complaints, call lights, also medication being timely. Many residents have been on the same medications for years and years and know what medication they're to take, and at what time, and if it's 30 minutes late. They become very anxious, especially when it comes to pain medication. But I would say those are a majority of our complaints. And unfortunately, we do receive a lot of complaints about rights issues or abuse and neglect.  Michaela Nichols:   So I want to go on to a little bit about the editorial that I read about one of your first cases. It was about a facility resident with diabetes who was being denied dessert. And you mentioned it a little bit earlier. Do you want to explain more about that situation and how the person felt and how it went way beyond just getting dessert?   Scott Bartlett:  Yeah. So and that is a good one to talk about because it kind of hits on a couple things I've already touched on. So the situation was I received a call from a gentleman who lived in an assisted living facility. He wanted me to come out and see him and so I did. He told me that the issue was that he wanted chocolate cake, and he was being disallowed. And so I went and talked to the administration, the administration told me that he was diabetic and his daughter was power of attorney and that the power of attorney had instructed the facility not to allow him to have dessert. Now, this gentleman, from what he told me, just having a dessert after dinner was the norm. He wanted to uphold that norm. That was a part of his life that he wanted to maintain. And he told me, you know, "I'm a veteran, I fought the Japanese and the South Pacific, I'm not afraid of a little chocolate cake." And so the issue here, and going back to the administration that I explained, is that it's a power of attorney. She's exercising the power of attorney document in a way that it's not designed to be used for. She's overriding his decision to assume choice and risk. And, you know, going back to that, there's dignity with risk. Taking away the chocolate cake arguably could be more harmful to his social and psychological needs and quality of life than his blood sugar spiking a little bit after dinner. So what I did was I talked to the power of attorney and I talked to the facility about a plan. And that was to get them educated about what the true risk was, for having sweets when he's diabetic. And basically, what the nurse said is that "we'll track it, your blood sugars are probably going to spike, it'd be advisable, maybe to have half a piece of chocolate cake rather than a whole piece." And so, the end result of that was that he got his chocolate cake and because there was a consultation on the medical side, where we could figure out what the true risk was, and then a plan to watch his blood sugar's a little closer. The resident was totally happy with the result, I think that the facility and the power of attorney still had some reservations. Ultimately, you know, this man got his chocolate cake, and he was happy and it increased his quality of life. It was something that continued from his former life. I think what people don't understand is that this wasn't really about chocolate cake. Right? You know, this was about him wanting to maintain the quality of life, some normalcy from his former life. He wanted to exercise his right to risk. And he thought about it, of course, he went with the chocolate cake. And as far as I know, I never heard anything about it again, I don't think he had suffered any harm from having the chocolate cake. So, you know, that's a good one to talk about, it has these elements that we've already brought up.  Michaela Nichols:   So are there any misconceptions that people have when thinking about long-term care that you've come across in your work?  Scott Bartlett:  Yes.  Michaela Nichols:   So, the misconceptions are?  Scott Bartlett:  Well, you know, if you talk to people, and you ask them about long-term care, a lot of them feel that long-term care is a place that you go to die and that life stops. That's not necessarily true. I think, at one time, maybe it was. You know, many years ago. But through regulations and changes of standards of care in the long-term care industry, you're becoming more aware. Patients are their own advocates, and in allowing choice and independence as much as possible, I think we've seen changes there. But misconceptions are, again, that long-term care is a horrible place to be in. Granted, a lot of people that I talked to who are residents of long-term care facilities will say, "I'd rather be at home in my own place." But many of them will say, "you know it's okay. I understand I need this assistance." But, if they're offered these things that we're discussing, if they're offered the lanes of opportunity to make their own choices, such as being involved in their medical care, allowed to have relationships with people including intimate ones, they're allowed to exercise their rights just as they had in the community, they're usually okay. Again, they'd rather be at home. But it's not the place that I think people have in their minds where you don't have any more rights, you're isolated and stuck. And to some degree, that is true in some cases. For the most part, we want long-term care to be seen as part of the community and not that residents are excluded from the community and their rights.   Michaela Nichols:   In your fourteen years in the Springs, have you seen improvements in long-term care in general? I mean, I know you still deal with issues of abuse and neglect and things like that, but do you see more rights for people in long-term care than there were?   Scott Bartlett:  I do. Again, I think fourteen years is not very long in the scope of long-term care, that's just the course of my career. But even in that short time, I've seen a change in attitude about rights and assuming risk. Long-term care is is better informed and educated in promoting the rights of residents. I've seen shifts, they're both systemic, in understanding, but also in individual professionals, who maybe have heard from ombudsman or elsewhere, that these things matter. As far as supporting as much independence as possible, making people feel like they have the right to self-determination. There's a term in the industry that's widely used right now, about person-centeredness. So it used to be that your medical team made decisions for you, and you didn't have a whole lot of say, now, that's all changed towards, we are working for this person to make sure that they are safe, and they receive medical care, but also that their psychological and social needs are met at the same time. Those are just as important and for some individuals, it may be more important than addressing physical needs. So yes, I would say that I have seen an increase, at least in my observation of this region, in my fourteen years, of better understanding of what leads to better satisfaction for people that are living in long-term care.     Michaela Nichols:   So what kind of advice would you give to families and individuals looking into long-term care solutions?   Scott Bartlett:  Well, I deal with those calls frequently to my office. And you know, the first place I normally start is, if it's a family member asking "what does mom or dad want to do?" or an uncle, whatever the relationship is. Do they want to go to long-term care? You know, going back to that issue of who is the decision-maker legally? And, yeah, you know, the risk of addressing only the safety issues and not the social and psychological issues and potential for harm there. So, helping them to decide if long-term care is the right option. Because there's a spectrum of possibilities in between having nothing at home to entering a nursing home. So there are things like home health, you know, what services might be brought into the home. We can get closer to that proper balance of addressing safety and autonomy. And then we'll move into how to pay for long-term care because there's kind of a broad spectrum. I'll just kind of throw out general numbers. It's not exact but say assisted living may cost three to five thousand a month, sometimes more. Nursing homes, you're looking at seven to nine thousand a month. Few of us have that kind of money. It's probably not going to last very long. So talking about how to pay for long-term care, whether that is through private funds, or having to seek Medicaid to help pay for care. And then the next step would be to ask what is the right level of care? Does someone need assisted living versus a nursing home? So a lot of that is determined by how much assistance is needed. And then making choices about what is the right fit for that person? Does facility size matter? Does location matter? Is a person a smoker, because some facilities don't allow smoking at all. And trying to make a match. Going back to if the right fit is found, the better the odds are that the person will be more satisfied with moving into a long-term care facility. And then, we usually try to help them narrow down to three or four facilities to check into, and then they go out and do it.   Michaela Nichols:   Okay, yeah. Do you have anything else you want to share?   Scott Bartlett:  Yeah. So it may be important to understand when to call an ombudsman. So it's appropriate, and I suggest that you call an ombudsman, in a couple different cases. So one is, a lot of people don't understand how to access long-term care. You know, we talked about kind of the scope when family members are considering long-term care and what that looks like in my office. I would encourage people to go out and get information from the ombudsman's office. Also looking at facility performance history. So they're regulated by the state, and they are assessed on a pretty regular basis as to their compliance with regulations. Some are better than others. But it's important for people to understand what that history has been. Most people wouldn't understand where to find that information. So an ombudsman can help with that. So again, in seeking long-term care, and a lot of people don't know how to access the correct information. So it would be advisable to contact an ombudsman on how to do that. Other areas are questions about regulations, say you're a resident in a long-term care facility, or you have a loved one in a long-term care facility, and you are confused about a facility policy or standard of care and want to know if what is happening. Such as is it compliant with regulations. We can answer questions there and help give people the knowledge level to be empowered to solve their own problems sometimes. It is always advisable to contact an ombudsman when a problem persists. Also, when the resident or family member has gone to the administration and feels that they have exhausted all their ability to work the internal grievance policy and they still feel like the problem exists or they weren't heard. Contacting an ombudsman to assist in moving that forward is always advisable. Certainly around issues of abuse and neglect. Most of those probably should go to law enforcement if it's criminal, but it's not out of bounds to contact an ombudsman and discuss the case and get some advisement there. And maybe even, you know, opening a case with the ombudsman office because those are the ones that we really want to be involved in because they can be so detrimental to people. I always say this too; I always get all the bad stuff. But, you know, if people really feel good about the facility, then I would like to hear that too. I don't get a lot of that. I like to know the facilities that are doing well. And so, really, it comes down to if you have questions about long-term care, we're a safe place to come to discuss those and provide some education to help people wrap their head around whatever questions that they have. Hopefully, empower them through gaining more knowledge. But ultimately, we're just here to assist and help improve the lives of people living in long-term care.  Michaela Nichols:   Thank you so much for joining me on this episode of the Aging with Altitude Podcast. I enjoyed being able to learn more about your role as an ombudsman, and I hope the audience did too. For those interested in learning more about the program, you can visit PPAG.org or call 719-471-2096. 

On this episode of Radio Stingray, we’re discussing wage theft, focusing on the nature of it and the various ways in which it influences a number of industries within the Australian workforce.   On today's show we are joined by Tim Nelthorpe, from the National Union of Workers, Victoria (NUW), and Activist with Hospo Voice, James Anthony Conciglio. While Tim is focused on the fair treatment of horticulture workers and James is a Chef and activist in the hospitality industry, both individuals share a common purpose in providing their industries’ workers with the resources and education to recognise the exploitation of their services. Key Themes and Discussion Points   What is Wage Theft? Wage theft is the denial of wages or benefits rightfully owed to the employee by the employer. Wage theft can be presented in many ways, including but not limited to; failure to pay over time and violating the minimum wage award of that industry. What is Hospo Voice? Representative for Hospo Voice James Anthony Conciglio believes that they provide one of the largest working industries in Australia a collaborative platform in which hospitality workers can use to voice concerns regarding their treatment within the work place. James simply defines wage theft as a dodgy boss who isn’t paying the correct award to their worker/s. What is the Award? ­Awards are designated legal minimums allowed to each industry as per the guidelines put forth by the Fair Work Commission. Unique to all industries within Australia, these awards are established by the government in order to regulate and monitor the specific pay rates, penalties and allowances. Tim Nelthorpe and the NUW Tim represents the horticulture industry, which encompasses 100,000 + workers picking and packing the fresh produce that’s bought, sold and distributed in major supermarkets, such as Coles and Woolworths. Represented as having some of the highest minimum wages in the world, which has been primarily achieved through enterprise bargaining, Unions have lost sight of the internal struggles relating to wage theft. For example, the horticulture award enables a peace rate clause that employers use to shave wages in a shifty yet legal manner. Roughly 70% of the horticulture industry in Australia is paid in cash, therefor unrequired to abide by the regulated awards of fair trade within that industry. The Informal Economy The informal economy refers to a large sector of the Australian economy that is paid in cash and thus lack representation from government and privatised unions established to enable fair awards and better practices. Representative for Hospo Voice, James Consiglio, believes that this informal economy is extremely prevalent within both the hospitality and horticulture industries. He also believes it’s most common for casual workers and migrants who require immediate financial support. George Calombaris Former Master Chef judge, George Calombaris was responsible for one of the largest displays of wage theft in the history of the Australian hospitality industry. The owner of various MAde Establishment companies, George underpaid more than 500 current and former employees over nearly two decades and was forced to back pay over $7.8 million in wages and superannuation this year. This episode of events that are central to the operation of numerous restaurants and venues across Victoria has only motivated James and Hospo Voice to increase awareness and continue to educate employees in fair work practices. The Operation of a Modern Union James of Hospo Voice believes that both the state government and the relevant industry workplace have a responsibility in empowering and supporting the modern union and its members. Ombudsmen are often utilised by unions in order to resolve issues regarding the miscommunication between fair trade and union members. These ombudsmen are, however typically referred to as “work place umpires”, often not on the side of the workers. Tim Nelthorpe of the NUW believes that the modern union has the responsibility to give their workers an understanding of their right to not only join a union but to stand up when being mistreated. Fortifying the ‘New Union Model’ Representative for the NUW, Tim Nelthorpe believes that workers he represents within the horticulture industry have success moving around the industry, maintaining union contacts and records. This is important as many work places require a nomadic operation and this fluidity suits the modern workplace effectively in regards to maintained support. Tim Nelthorpe states that the wages of an individual aren’t the core concern raised within the horticulture industry, rather it’s focused more on job security and the voice in which the individual is given in regards to internal and external business decisions. What is Hospo Voice Doing? A member run organization, Hospo Voice works in numbers and solidarity, and aims to achieve better long term quality of industry standards in regards to wage awards and their regulation Hospo Voice also hopes to make wage theft a punishable crime. Currently in the organisational stages, Hospo Voice is in contact with the Victoria State Government in hopes to enact the law by 2020.     Important Quotes |   “Where there’s a union that’s well organised and prepared to fight, we see good wage and condition outcomes for workers. Where there is no union, or no fight, we see employers seizing on every available opportunity to steal as much as they possibly can out of their workforce” – Shane Reside   “The MUA Sydney branch has been fighting the full spectrum of businesses, from dodgy back yard operators to hundred million dollar players like NRMA” – Shane Reside   “When we talk about wage theft, we’re talking about dodgy bosses who aren’t paying current award” – James Anthony Conciglio   “We estimate that something around 70% of the industry are being paid in cash, and the vast majority of those are earning well less than the minimum wage” – Tim Nelthorpe   “Realistically, the sheer scale of the problem (wage theft) in our industry, means that unless unions are recognised and given a role in the 90% of sectors in which we don’t have government mandated inductions with workers, then things won't improve” – Tim Nelthorpe   “Workers having a voice, and workers being educated on their rights to join a union is a big part of it (combating wage theft)” – Tim Nelthorpe    “10% of the Australian workforce are temporary migrant workers” – Shane Reside   Important Resources    To learn more about the National Union of Workers and the type of difference individuals such as Tim are making, visit https://www.nuw.org.au/.   If you would like to learn more about the Hospo Voice and their unionisation of the hospitality industry, visit https://www.hospovoice.org.au/.   If you’re unsure, or just curious as to what your industry award is, please visit https://www.fairwork.gov.au/awards-and-agreements/awards.   If you’re interested in reading further into the recent situation involving George Calombaris’ wage theft, please do so through this ABC News article https://www.abc.net.au/news/2019-07-18/george-calombaris-made-establishment-backpays-underpaid-workers/11320274.   Proud Sponsors of Radio Stingray    Unity Bank   https://www.unitybank.com.au/   McNally Jones Staff Lawyers   https://www.mcnally.com.au/

Rob Behrens talks to Jenna Brown, Ombuds at the University of Denver and founder member of the European Network of Ombudsmen in higher education. Jenna shares her experience of being a higher education Ombudsman in the US and her passion for sharing learning among the global ombuds community.

FT Money editor Claer Barrett talks to Sarah Coles, personal finance analyst at Hargreaves Lansdown about the surprise potential demise of 1p and 2p coins, announced in the Spring Statement this week. Claer also talks to investment reporter Kate Beioley about Spring Statement changes to a group of tax-efficient investments. Finally FT Money Mentor Lindsay Cook stops in too to talk what's wrong with industry ombudsmen. See acast.com/privacy for privacy and opt-out information.

CEO Monday the theme of the first Monday's show in the month on the show "Business Today in Africa" with Nqobani Mzizi. Our CEO for today is Advocate Eric Mkhawane, the CEO of the Office of the Tax Ombud in South Africa. On the backdrop of the budget speech and greater interest shown in tax by every South African, we try to find the function or purpose of his office and what can they do for South Africans. Become a supporter of this podcast: https://anchor.fm/africa-podcast-network/support

CEO Monday the theme of the first Monday's show in the month on the show "Business Today in Africa" with Nqobani Mzizi. Our CEO for today is Advocate Eric Mkhawane, the CEO of the Office of the Tax Ombud in South Africa. On the backdrop of the budget speech and greater interest shown in tax by every South African, we try to find the function or purpose of his office and what can they do for South Africans. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Tonight's show will be talking about Caregivers Advocates. Few people are aware that there are Ombudsmen or Advocates for those with disabilities or seniors who are needing care. Let's find out how this works. My guest is Katherine, a massage therapist, who cared for her own parents 20 years and found the need to advocate for her own family first. She now advocates for others.

Tonight's show will be talking about Caregivers Advocates. Few people are aware that there are Ombudsmen or Advocates for those with disabilities or seniors who are needing care. Let's find out how this works. My guest is Katherine, a massage therapist, who cared for her own parents 20 years and found the need to advocate for her own family first. She now advocates for others.

Tonight's show will be talking about Caregivers Advocates. Few people are aware that there are Ombudsmen or Advocates for those with disabilities or seniors who are needing care. Let's find out how this works. My guest is Katherine, a massage therapist, who cared for her own parents 20 years and found the need to advocate for her own family first. She now advocates for others.

Tonight's show will be talking about Caregivers Advocates. Few people are aware that there are Ombudsmen or Advocates for those with disabilities or seniors who are needing care. Let's find out how this works. My guest is Katherine, a massage therapist, who cared for her own parents 20 years and found the need to advocate for her own family first. She now advocates for others.

Daniel Okrent did not have a lot of fun as the first public editor for the New York Times. “I was like internal affairs in a police department,” said Okrent. “Nobody liked to see me coming.” That said, Okrent defends the role ombudsmen play at news organizations, and he thinks the Times messed up earlier this year when it axed the public editor position.  In the Spiel, there was no Labrador at the Trump-Putin meeting, so …  good sign?  Learn more about your ad choices. Visit megaphone.fm/adchoices

Daniel Okrent did not have a lot of fun as the first public editor for the New York Times. “I was like internal affairs in a police department,” said Okrent. “Nobody liked to see me coming.” That said, Okrent defends the role ombudsmen play at news organizations, and he thinks the Times messed up earlier this year when it axed the public editor position.  In the Spiel, there was no Labrador at the Trump-Putin meeting, so …  good sign?  Learn more about your ad choices. Visit megaphone.fm/adchoices

Join Carlos, Matt and our very special guest Grant from 'Plane Crazy Down Under' for the usual trawl through this week's big aviation related stories. In this week's episode we discuss the worrying incident of a Military Grade Laser pointer, Transatlantic flights costing a staggering £99 and a story about the first carrier to sign up to the new airline Ombudsmen service which is guaranteed to surprise you.

Wherein those damn Ross kids talk about misguided holiday cheer, atheism, and cellular hygiene. Suggested Talking Points: Pure Imagination. Ombudsmen. Frosty attacks! Michael Keaton is the Sean Connery of Batman. Snakes alive! Where are they getting this acid? Homeless library porn. K-Mart panty scandal. Birdseed santeria spell. Atheists found to be less trustworthy than rapists. Jesus: Don’t take that wheel. Don’t touch that phone, it’s gross. Philosophical quandaries and the college trap. Science Zone: Printer Security. Let me out of this freezer, please, I’m not dead.

Professor Tom Mullen of the University of Glasgow, Scotland, presents the fourth and final of his 2011 De Carle lectures on the topic of “Administrative Justice: Getting It Right, Putting It Right and Learning From Mistakes”. 26 October 2011.

Professor Tom Mullen of the University of Glasgow, Scotland, presents the fourth and final of his 2011 De Carle lectures on the topic of “Administrative Justice: Getting It Right, Putting It Right and Learning From Mistakes”. 26 October 2011.

Professor Tom Mullen of the University of Glasgow, Scotland, presents the fourth and final of his 2011 De Carle lectures on the topic of “Administrative Justice: Getting It Right, Putting It Right and Learning From Mistakes”. 26 October 2011.

The Parliamentary Commissioner for the Environment is a watch dog on the NZ Environment, outside of Government (like an Ombudsmen but with a small O), making sure that Government are following environmental protocols that are going to benefit the long term goals of the country. In this interview Morgan clarifies what is green, sustainable and prosperous and that the Parliamentary political term is too short, as nothing really gets done. That there is only one educational institution in NZ that has integrated sustainability through everyone of its courses. Why?  The increasing costs of food, water and energy that will cause social unrest, and can we meet the social demand without having huge unrest.And the many challenges that need to be addressed at a causal level, with an extra 2 billion population in the next 30 years.

We're back! Again! This week listen as Al and Kev discuss bad movie lines and other bad movie lines.