Podcasts about Sandals Resorts

You hear two ads back to back. One sounds flat, like someone reading a script. The other sounds like a movie trailer. You already know which one you remember. Connor Quinn has voiced national ads for Visa, Mercedes-Benz, and Sandals Resorts. He's also been the voice of Braum's commercials in Oklahoma for nearly 20 years. Clarence brought him on to answer one question: how can a business with 6 to 50 employees afford that same level of voice talent? In this episode: Professional voice talent may cost less than you think. Connor prices jobs by market, so your local ad isn't priced like a Super Bowl commercial. Cheap voice work can cost more in the long run. Connor has seen business owners go through four or five cheap gigs trying to get one usable read. The best ads talk with customers, not at them. A real conversation is more memorable than another sales pitch. Listen now to discover why your next ad doesn't need a bigger budget—it may just need a better voice. Access the show notes here: LocalMarketMonopoly.com If you'd like to reach out and say hi, you can find Clarence @ClarenceFisher on Instagram, Twitter, Facebook, or LinkedIn.

Send us Fan MailOn Episode 101 of The Plant Movement Podcast, Willie Rodriguez sits down with Kevin Lyden, a third-generation plant industry professional whose career has taken him from working in his family's nursery to managing major landscape and nursery projects across the country and internationally.Kevin shares the story behind his journey in the green industry, starting sales at just 16 years old and learning the fundamentals of business from his father: pick up the phone and keep dialing until you get an order. From there, his career took him to large-scale projects with Sandals Resorts in the Caribbean to now working at Large nursery and also focusing on growing Clean Air Foliage.The conversation goes far beyond plants and sales. Kevin opens up about losing both of his parents within six months, the lessons that came from grief, the importance of faith, mentorship, gratitude, integrity, and learning to make the most of the time we have.Willie and Kevin also dive deep into the realities facing today's nursery industry—from labor shortages and rising costs to immigration policies, pricing, client relationships, restructuring, and the pressure many businesses are facing behind the scenes.Kevin shares his experience landing a $500,000 plant order, his approach to finding and selling hard-to-find material, and why having the right client before buying inventory can make all the difference.Most importantly, Kevin leaves us with a simple philosophy:Work hard. Love people. Don't judge. Stay consistent. Make the most of today.This is a conversation about plants, business, loss, resilience, sales, faith, and the future of the green industry. Business • Sales • Nursery Operations • Leadership • LifeThere is always an opportunity—you just have to be willing to pick up the phone and go after it.Support the show

Peter Menges is the SVP Customer Engagement & Loyalty for Unique Vacation Inc., an affiliate of the worldwide representative of Sandals & Beaches Resorts. He has more than 20 years of experience in leadership in the hospitality space and he has a strong personal commitment to the power of human-centered leadership, and a human-centered approach to engaging and caring for customers. Sandals has been on a multi-year journey to re-imagine their points-based customer loyalty program as something more innovative and meaningful, where loyalty becomes an outcome of a great experience and where every guest feels like an insider. Chapman & Co. Leadership Institute has been part of that journey from the day one, working very closely with the Sandals loyalty team to help them craft a more Truly Human experience. Chapman & Co. Leadership was founded by our late Chairman Bob Chapman to bring Truly Human Leadership to organizations around the world. On this podcast, Barry Kirk, a partner at Chapman & Co., talks to Peter about that journey, as well as how Peter became a Truly Human Leader. Their conversation also includes a story about how Sandals dealt with the aftermath of Hurricane Melissa, which made landfall in Jamaica in October 2025. The storm brought destruction and loss of life and livelihood across the island. Similar to Barry-Wehmiller when revenues collapsed during the great recession, the disaster also left Sandals Resorts facing a critical decision -- how to support the team members in their span of care when the very resorts they worked for had also been devastated by that storm.

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In this episode, Executive Chairman Adam Stewart invites listeners into an exciting new chapter for three of Jamaica's most beloved Sandals resorts: Sandals Montego Bay, Sandals Caribbean Cay and Sandals South Coast. As these iconic properties undergo their Sandals 2.0 transformation, Adam shares why this moment is so meaningful — not only for the brand, but for Jamaica, the island where the Sandals story began. From fresh new dining concepts and beautifully reimagined accommodations to the thoughtful details designed to make every stay feel even more special, this conversation offers a first look at what guests can expect from the next era of Sandals in Jamaica.

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In this episode of the Sandals Palmcast, we sit down with Scott Peiffer, Executive Creative Director at Unique Vacations, Inc., to explore Sandals Resorts' role in this year's New Orleans Jazz & Heritage Festival, taking place this weekend, April 30–May 3 following its opening weekend. From thoughtfully curated experiences to vibrant cultural programming, Scott shares how the brand is honoring the festival's 30-year legacy while adding its own Caribbean flair. Tune in for an inside perspective on the creative vision—and how Sandals is bringing the energy and spirit of Jamaica to life.

If you're a small to mid-sized business and you're serious about growing, go check out https://www.sparomarketing.com and connect with Molly directly. n this episode of Entrepreneur DNA, I sit down with Molly Lopez, founder of Sparrow Marketing, to break down what actually works in advertising today and what most business owners are getting completely wrong. Molly shares her journey from working with massive brands like Royal Caribbean and Lennar to building an agency that helps small and mid-sized businesses access big-budget marketing strategies without the massive spend. We dive deep into how even a $1,000/month budget can generate real results if used correctly, and why most businesses fail before they even get started. She explains why marketing is not a fix for a broken business model and why proving your offer first is critical before scaling with ads. We also unpack what makes a “good” vs “bad” client, realistic timelines for results (3–6 months minimum), and how trust in the process is essential for success. Molly reveals where she would invest $50K today (hint: YouTube Shorts, Reddit, and X) and what's becoming less effective, including the evolution of influencer marketing and why traditional approaches no longer convert like they used to. We also get into one of the biggest conversations in business right now—AI. Molly shares how agencies are leveraging AI today, why they're still necessary, and how businesses can stay competitive in a rapidly changing landscape. Finally, we talk about the importance of personal branding, especially for service-based businesses, and why putting yourself out there is no longer optional if you want to win. This episode is a must-listen for any entrepreneur looking to grow smarter, spend better, and understand where marketing is actually heading About Molly: Molly Lopez is the Founder and CEO of Sparo Marketing, a Miami-based digital marketing agency focused on helping small to mid-sized businesses achieve big-budget results without the big-budget spend. She is a nationally recognized, technology-forward marketing expert with 10–15+ years of experience across paid media, social media, content marketing, and SEO. Throughout her career, Molly has worked with major global brands including Royal Caribbean, Lennar Homes, Sandals Resorts, Del Monte Fresh, and Aventura Mall, developing omnichannel growth strategies that drive measurable results. She founded Sparo in 2019 with the mission of making high-level marketing accessible and scalable for businesses of all sizes, helping startups, growing companies, and enterprise brands expand into new markets and accelerate revenue. Website:https://www.sparomarketing.com Instagram (Company):https://www.instagram.com/sparomarketing LinkedIn (Molly Lopez):https://www.linkedin.com/in/mollykatherinelopez LinkedIn (Company):https://www.linkedin.com/company/sparomarketing About Justin: Justin Colby is the host of The Entrepreneur DNA and The Science of Flipping podcasts and a best-selling author. He is a serial entrepreneur with over and a seasoned real estate investor with over 20 years of experience. Driven by a passion to help entrepreneurs thrive, Justin created the Entrepreneur DNA community to support business owners in building wealth, systems, and long-term freedom. Through his podcasts, books, education platforms, and hands-on mentorship, he continues to help entrepreneurs scale with clarity and confidence. Connect with Justin: Instagram: @thejustincolby YouTube: Justin Colby TikTok: @justincolbytsof LinkedIn: Justin Colby Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today we're joined by Craig Nazareth, the Executive Chef at Beaches Turks and Caicos, who is introducing us to a bold new era for Beaches Resorts' culinary scene.  With the debut of Treasure Beach Village, the resort introduces exciting new dining concepts that reflect both innovation and guest-driven inspiration. Among them is Butch's Island Chop House, the beloved Sandals Resorts steakhouse making its Beaches debut. Along with BRÜ, a grab-and-go café that turns into a vibrant cocktail bar by afternoon, and Pinta Food Hall, a brand-new concept that reimagines four different cuisines from smoky tacos and Asian stir-fries to an open-air Italian window and an à la carte grill. Rooted in guest feedback and a continued push for innovation, these new additions mark a notable evolution for the Beaches Resorts brand and offer a glimpse into what's ahead.

Is an all-inclusive resort the right choice for your destination wedding? In this episode of the Destination I Do podcast, host Jennifer Stein is with the "Queen of Romance," Marcia Ann Donaldson, Director of Weddings and Romance at Sandals Resorts. With over 25 years of experience, Marcia Ann shares how Sandals and Beaches Resorts have revolutionized the all-inclusive wedding industry by focusing on personalization, culture, and a "frictionless" experience for couples and their guests.In This Episode:The "Frictionless" Guest Experience: How staying at one resort reduces stress and allows for an easy flow between the ceremony, cocktail hour, and reception.Sandals vs. Beaches: Understanding the difference between adult-only luxury and family-friendly celebrations.Innovative Wedding Programs: Learn about "Nature's Vow" tree-planting ceremonies, the "Test Drive Your Wedding" program, and "Wedding on Us" offerings.The "Sandals Burrito": Why combining your wedding, family reunion, and honeymoon into one trip is the ultimate way to "supersize" your celebration.Personalization & Culture: How to infuse Caribbean flavor into your big day—from steel pan bands to farm-to-table dining—so your wedding feels anything but "cookie-cutter".Connect:Sandals Weddings: sandals.com/weddings | @sandalsresortsweddingsBeaches Weddings: beaches.com/weddings | @beachesresortsweddingsFollow:Website: destinationido.comInstagram/Social: @destinationidoContact: info@destinationido.comIf you enjoyed this episode, please like, subscribe, and leave us a review! 

On March 8, we celebrate International Women's Day, a global recognition of the achievements and contributions of women around the world. In this episode of the Sandals Palmcast, we sit down with Lyndsay Isaacs, a true woman of impact within the Sandals Resorts family. Lynsday serves as the Regional Public Relations Manager for Sandals Resorts in Ocho Rios and is a passionate champion of the Sandals Foundation, the philanthropic arm of the brand. Celebrating 40 years with Sandals, Lyndsay reflects on her remarkable journey that began with a summer internship at Sandals Montego Bay and evolved into an inspiring career shaped by opportunity and purpose, including three full company scholarships that transformed her life. She shares defining personal moments that ignited her passion for service and her commitment to Sandals Foundation's work across education, community and environmental initiatives. In a powerful message to all women, Lyndsay reminds us that the goal is not to have a perfect journey but a purposeful one. Heartfelt and inspiring, this episode is a tribute to the strength and influence of female leadership.

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What makes a romantic getaway truly unforgettable? On this episode of the Palmcast, we sit down with Debbie-Ann White, Senior Vice President of Weddings and Celebrations for Unique Vacations, Inc. Unique Vacations, Inc., the worldwide representative for Sandals and Beaches Resorts. With nearly 30 years of experience, Debbie explains why the Caribbean remains at the top of so many couples' travel lists, and how the right setting makes it easier to slow down and reconnect. She highlights standout resorts and destinations, sharing what sets each apart and what couples can realistically expect during their vacation, especially those who may be seeking a more romantic escape.

In today's episode, we welcome Matt and Brie Wenzel, a couple whose love story is practically written in passport stamps and Sandals memories. What started as a post-pandemic getaway to Sandals Ochi quickly turned into a tradition of milestone moments throughout the Caribbean, as Matt and Brie have now visited a total of eight Sandals Resorts. After falling in love with the Sandals experience, Matt popped the question at Sandals Grenada, and the pair later said “I do” at Sandals Royal Bahamian in 2025. And, this May, they're headed back to where their travels together began in Jamaica to celebrate their one-year anniversary at Sandals Dunn's River. Tune in to hear why Sandals has become such a meaningful part of their relationship, how they chose the perfect resort for each cherished moment, and the love story that has unfolded along the way.

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On this episode, Marsha-Ann Donaldson, Director of Weddings and Romance at Sandals Resorts, discusses the ins and outs of planning a wedding with Sandals. Sandals' all-inclusive approach takes care of everything, from documentation to décor, so couples can focus solely on enjoying their special day. With the resorts' wedding and honeymoon packages built to give couples inspiration on their perfectly customized experience, planning a wedding has never been easier. And, tapping into some of the wedding industry's latest trends, an all-new ceremony inspiration for couples looking to take an eco-chic approach to their special day, from a symbolic tree-planting ceremony to stunning ceremonies influenced by the Caribbean's lush landscapes.

Is Jamaica Open? We Fly To Jamaica To Get You The Real Story. We flew to Jamaica for 4 days to Montego Bay and also to Ocho Rios to the Sandals Resorts that just reopened on Jamaica. This is our full Jamaica review and Sandals Dunns River review for 2025 as well as should you book a trip to Jamaica for 2026 and beyond.

Today, we're joined by none other than Karl Thompson, Managing Director of Unique Vacations UK Ltd. — the UK affiliate of the worldwide representative for Sandals Resorts and Beaches Resorts — and the visionary behind the Sandals Foundation Island Challenge. He's joined by Karen Zacca, Operations Director of the Sandals Foundation, the philanthropic arm of Sandals and Beaches Resorts, and the driving force behind the execution of this incredible initiative. Now in its third year, the Sandals Foundation Island Challenge began as a spark of inspiration during a casual conversation at a British pub. What started as an idea has since evolved into a powerful movement spanning the Caribbean. This unique four-day charity event combines running, kayaking, and trekking across various Caribbean islands, all in support of the Sandals Foundation's pediatric and neonatal care programs. For both organizers and participants, the Island Challenge has become far more than just a physical feat — it's a transformative experience that blends adventure, purpose, and the breathtaking beauty of the Caribbean, leaving a lasting impact on the communities it serves.

✈️ Book your next Sandals or Beaches vacation with us: www.PenyakTravel.com✈️Book Sandals Online with our Referral Link: Book Sandals Here

Gary Sadler, executive vice president of sales and industry relations at Sandals Resorts, talks with Alan Fine of Insider Travel Report during the ASTA Caribbean Showcase at Sandals South Coast in Jamaica about the brand's commitment to travel advisors and the commission opportunities they provide. Sadler shares a real advisor success story, discusses education, fam trips, resort reinvestment and how Sandals continues to differentiate itself from its competitors. For more information, visit www.sandals.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean,  iHeartRadio,  Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.

Want even more exclusive travel deals emailed straight to your inbox? Join Travel Deal Insiders at sunshinetravelers.com/deals and use code PODCAST to unlock your membership for just $50/year. Click here to see all the deals in one place! Deal 1: Let's start this week with a deal from Sandals. You may have some reservations about going during this time of year, but Sandals has recently added: Free Weather Protection Plan if you travel between August and October Up to 65% off Up to $1500 Instant Credit Book online and get $100 off Stay 5+ nights and get a $250 Spa Credit Sandals Royal Curacao (Below the hurricane belt) 55% Off Rack Rates $1500 Instant Credit $250 Dining Out Credit Book online and get $100 credit • ⁃ Starting at $342 PP/PN Sandals and Sandals Royal Curacao with Hurricane Protection Deal 2: ✨ Celebrity Cruises Spotlight Celebrity has redefined ocean cruising — now they're bringing that same elevated experience to Europe's iconic rivers in 2027. From locally inspired cuisine to breathtaking views from your room, every moment is designed to immerse you in the journey.

In this episode of The Best of LKN, Jeff Hamm chats with Chelsea Kowalski, the creative force behind two standout Instagram accounts: @LakeNormanExploring and @FollowOurCompass. Chelsea shares how she transitioned from a career in accounting to content creation, her journey into social media management, and the growth of her local and travel brands.Topics Covered:Chelsea's move from upstate NY to Lake NormanThe evolution from wedding videographer to full-time content creatorGrowing @LakeNormanExploring from food-focused to full lifestyleBehind the scenes of her travel account, @FollowOurCompass (72K+ followers)Working with brands like Sandals Resorts and local Lake Norman businessesSocial media strategy tips for small businessesFavorite tools: iPhone, drone, CapCut, Instagram SEOBuilding community through content and collaborationsThe power of providing value and information in your postsLocal Businesses Mentioned:King Canary Brewing Co.Palm BerriesCarolina DestinationsSully Steamer'sConnect with Chelsea:Instagram: @LakeNormanExploring | @FollowOurCompassEmail: lakenormanfood@gmail.com---------------------------------------------------------------------------------------Lake Norman's #1 Podcast & Email NewsletterThe Best of LKNhttps://thebestoflkn.com/Hosted by:Jeff HammElevate Land & RealtyCharlotte | Lake Norman | High Countryhttps://lknreal.com/Support the show

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TVThe Wiser Loyalty podcast series is produced in partnership between Let's Talk Loyalty and The Wise Marketer™. Twice a month, we bring you an interview with a C-level executive who has transformed strategy into practical application to generate business results.In this episode Bill Hanifin speaks with recognized industry figure Peter Menges, SVP Customer Engagement and Loyalty with Sandals Resorts International. Sandals is a boutique luxury resort,brand that is Caribbean based and global in its appeal.In this session, you'll hear Peter's take on why loyalty is a by product of behavior, how to build and nurture vibrant customer communities and how customer experience is central to maintaining long term customer loyalty.Show Notes:- 1) Peter Menges2) Sandals Resorts International3) The Storyteller: Tales of Life and Music4) George Marshall: Defender of the Republic

Every creative business takes a journey with and for its clients. The points along the way are its value. No doubt, the goal is inevitable if the journey is profound. In this episode, will will talk about the importance of value delivery, subjective and objective and getting paid what you need. The implications will result in the 3W's — where were you, where are you and where are you going. Of course, there is a story to help. Let us talk about Sandals Resorts and Wonder Woman. Listen in… Original Episode Number: 3 | Original Air Date: 5/26/2020 Links & Resources: Host: Sean Low of The Business of Being Creative Have your own opinion on Sean's tips and advice? Talk Back!! Email Shawn or record a voice message directly through his show's site! Link: Join Sean's Collective of Business Creatives Follow Sean on social media: Instagram: @SeanLow1 | Facebook: Facebook.com/Sean.Low.35 | LinkedIn | Twitter: @SeanLow — Podcast Network: The Wedding Biz Network Copyright of The Wedding Biz, LLC. 2020.

Ever wondered what really goes into planning that perfect beach escape? On today's episode, we're joined by Garth Laird, VP of Trade Sales at Unique Vacations, Inc., affiliate of the worldwide representative for Sandals and Beaches Resorts. With 30 years of experience working closely with the brand, Garth shares what makes these resorts a fan favorite, why using a travel advisor is a total game-changer, and a few little-known tips that could make your next vacation even better. If you're dreaming of sun, sand, and stress-free planning—you'll want to hear this.

Ready to book your beach escape? Let us help you plan it!We're Sandals Certified Travel Advisors and booking through us costs you nothing extra — plus you get personalized service.

Join hosts John and Dayna on this exciting episode of Where We Roam as they sit down with fellow travel agent Julie Davies to dive into the world of Sandals Resorts! From the newest luxury destinations—like Sandals St. Vincent and Sandals Dunn's River—to the mouthwatering dining options and top-tier service, they break down everything you need to know about these all-inclusive Caribbean escapes. Discover what makes Sandals stand out, from its stunning beachfront locations to the unbeatable perks of Butler Elite service. Whether you're planning your dream honeymoon, a romantic getaway, or just craving a slice of paradise, this episode is packed with expert insights, personal experiences, and tips to help you choose the perfect resort. Subscribe now and let's roam together!

With over a decade of experience in the Hospitality and Tourism Industry, Eslyn started her journey at the tender age of 17 as a trainee in the Entertainment Department at one of the World's Leading Hotel Chains in the Caribbean, Sandals Resorts. Eslyn's dynamic personality, whit and charm was quickly noticed by many including the management, staff and returning customers to the resort hence earning her the youngest to win the coveted title of Ultimate Prestige Team Member. She migrated to the United States at 27 years old and started her entrepreneurial career. This change thrust her into the world of Personal Development. Eslyn is a member of Toastmasters International and has served on the board for her local chapter as Vice President of Membership and Club President. She led the Brandon Toastmasters Club in accomplishing the President's Distinguished Club award/ She  currently serves as Area 33 Director for District 48. This fiery Caribbean Native believes that servant leadership is the catalyst to impact anyone to lead  an organization. She continues to be a student first always learning, sharpening her skills to continue being of service and making a positive  impact where ever she can and goes.

This exclusive episode unveils Sandals' new global brand campaign, “Made of the Caribbean”, as told by the visionary leaders behind its creation. Executive Chairman Adam Stewart, a champion of the Caribbean and a torchbearer of his father's legacy, discusses how this powerful campaign embodies the essence of Sandals and Beaches Resorts. Created in collaboration with renowned ad agency Leo Burnett, the campaign captures the heart and soul of the region, showcasing its beauty and spirit to the world. To watch the “Made of Caribbean” film: https://www.youtube.com/watch?v=-v07S4BO-6I

Learn powerful marketing strategies and mindset techniques to turn a year's income into one event or one day: IncreasedProfitsForCoaches.com In this episode, Gary Cox shares his extraordinary journey from growing up in a cult and enduring extreme personal losses to rebuilding his life as a successful entrepreneur and resilience coach. He reveals how he overcame $350,000 in debt, reprogrammed his mind, and mastered his emotions to break free from limiting beliefs and achieve success. Gary emphasizes the power of emotional control, persistence, and self-awareness, explaining that true success comes from leading your feelings rather than being led by them. Through candid stories and actionable insights, he teaches listeners how to identify and break the mental patterns holding them back, transform trauma into triumph, and take massive action toward their goals.     Connect with Gary! Instagram - @garycoxe Order Gary's books and programs here: GaryCoxe.com Join Gary on his private jet to Sandals Resorts in the Bahamas for an exclusive mastermind experience: BeyondFirstClassWithGary.com     The #1 training and coaching system to launch, grow, and scale your investing business!

Adam Stewart, executive chairman of Sandals Resorts International, talks with James Shillinglaw of Insider Travel Report about last week's “Jamaica Love” event in Montego Bay, where 1,000 top advisors, suppliers, government officials and Sandals staff gathered to celebrate the destination and the resort company. Stewart also discusses the legacy of the Sandals brand, which he inherited from his late father, Gordon “Butch” Stewart, and his own plans for Sandals 2.0. For more information, visit www.sandals.com. All our Insider Travel Report video interviews are available on our Youtube channel  (youtube.com/insidertravelreport), and as podcasts with the same title on Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google,Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.  

We compare the two newest Sandals Resorts Properties on this episode.  Both are fantastic options but which one is better suited for you?  Tune in to find out and connect with us below!

Claudia Kirschhock, a 29-year-old travel writer from New York, was on her way to Havana, Cuba, when an unexpected layover in Jamaica left her stranded for a few days. With her plans to reach Havana put on hold, she decided to explore the island. However, on the afternoon of May 27th, 2000, Claudia mysteriously disappeared from Sandals Resorts in Negril. She was never seen or heard from again. Was Claudia's disappearance the result of foul play or a tragic accident? Despite countless twists, turns, and theories, the truth remains a mystery... or does it? Listen as we dive into Jamaica, the case of Claudia Kirschhock, and how to stay alive on vacation. Follow us on IG: https://www.instagram.com/thelasttripcrimepod/ And join our Patreon: https://www.patreon.com/TheLastTripPodcast Listen to this week's podcast recommendation, Murder & Cocktails https://www.truecrimemeetsmixology.com/ This week's sponsor is The Boyfriend Bikini! Get 10% off with code 'TRAVEL' https://www.theboyfriendbikini.com/ Theme Music by Roger Allen Dexter Sources: https://www.andthentheyweregone.com/blog/the-disappearance-of-claudia-kirschhoch-unraveling-the-secrets-of-negril https://charleyproject.org/case/claudia-ann-kirschhoch https://unsolvedmysteries.fandom.com/wiki/Claudia_Kirschhoch https://int-missing.fandom.com/wiki/Claudia_Kirschhoch https://whereaboutsstillunknown.wordpress.com/2022/03/14/claudia-kirschhoch/ https://abcnews.go.com/Travel/story?id=118805&page=1 https://www.nytimes.com/2002/05/22/nyregion/queens-travel-writer-who-vanished-in-jamaica-is-declared-dead.html https://www.latimes.com/archives/la-xpm-2000-jul-10-mn-50566-story.html https://nypost.com/2005/08/01/tropical-cold-case-heating-up-aruba-mystery-revives-interest-in-n-y-writer/ https://nypost.com/2002/05/29/vacation-victim-kin-sue-resort/ https://qns.com/2000/08/missing-astoria-womans-scent-discovered-in-suspects-trunk/ https://www.newsbreak.com/tony-will-1723615/3177319848151 https://www.tampabay.com/archive/2000/07/02/american-journalist-vanishes-in-jamaica/ https://www.reddit.com/r/UnresolvedMysteries/comments/103dmz7/the_disappearance_of_claudia_kirschhoch_negril/ https://www.atlasobscura.com/places/blue-hole-mineral-spring-jamaica

Massive nwes out of Sandals Resort!  We break down our intial thoughts on the transition of this resort from Sandals Emerald Bay to Beaches Exuma! Connect with us below and scroll further for the offical Sandals Statement:For Travel Quotes: https://www.PenyakTravel.com/contact  CLICK TO CALL: 1-800-674-3278  

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Managing Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the fourth travel advisor in this series: Lauren Quirk, the runner-up in the category of Best Use of Social Media. Lauren's agency, Travel With Character, has a truly unique social media strategy. Lauren created a series of travel-related comedy songs for her social media accounts that have original song lyrics and Broadway-style theatrics. By focusing on messages that encourage engagement and brand awareness, her social media accounts for about $500,000 in sales per year. What originally started as acoustic videos played on piano has become professionally produced tracks and music videos.  This episode was sponsored by the Iberostar Resorts. Lauren's Trendsetter award was sponsored by Sandals Resorts. RESOURCES MENTIONED IN THIS EPISODE Lauren's Social Media: @travelwithcharacter (Instagram, YouTube, TikTok, Facebook) ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

When you think of all-inclusive resorts, the name Sandals is usually the first thing that comes to mind. Since 1981, Sandals Resorts have been leading the Caribbean all-inclusive industry by offering guests more amenities, more luxury, more innovations, and more choices than any other beach resort. Their properties are located on some of the most … Continue reading Sandals Royal Curacao with Anna →

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Managing Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the third travel advisor in this series: Nikki Hendrix, the winner in the category of Best Use of Social Media. Nikki is the founder and CEO of Favorite Grampy Travels. What started out as a small, local Facebook group for Disney fans in Loudoun County, Virginia, blossomed into a network of 10 themed Facebook groups, the largest of which boast memberships of 212,000 and 237,000, each. They offer members interactive online Facebook events with advisors and preferred suppliers and, in turn, can nurture hundreds of relationships with potential clients each week. Today, you'll hear from Nikki exactly how the Facebook group came about, and her goals in creating it.  This episode was sponsored by the Iberostar Resorts. Nikki's Trendsetter award was sponsored by Sandals Resorts. RESOURCES MENTIONED IN THIS EPISODE Favorite Grampy Travels Favorite Grampy Travels on Facebook Nikki on Facebook ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Dan Bagby, owner of Honeymoon Always, talks with James Shillinglaw of Insider Travel Report at last month's Travel Leaders Network EDGE conference about how he founded and has grown his travel agency, which is hosted by 58 Stars a member of Travel Leaders Network. Honeymoon Always focuses on the romance, honeymoon and destination wedding market, which has made it one of the top sellers of Sandals Resorts. For more information, visit www.HoneymoonAlways.com or www.travelleaders.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

Travel Advisors, this episode is for you. In honor of Global Travel Advisor Day, we sit down with two of the travel advisor industry's biggest advocates: Gary Sadler, Executive Vice President of Sales and Industry Relations at Unique Vacations, Inc., and Mr. Zane Kerby, President of the American Society of Travel Advisors (ASTA). Hear more about how ASTA supports the travel advisor community, why Sandals Resorts chooses to partner with them, and the special opportunities and programs Sandals provides for travel advisors all year long. This May 1st, ASTA and Sandals Resorts are celebrating Global Travel Advisor Day with a Facebook live event, giveaways, and more - tune in to find out all that's in store.

Subscribe to the podcast!  Enjoy this episode as we dive deep into Sandals Resorts newest resort that just opened this year, Sandals St. Vincent.  Connect with us below:CLICK TO CALL: 1-800-674-3278  For Travel Quotes: https://www.PenyakTravel.com/contact

Please join us for a special episode of PalmCast where we have the pleasure of hosting Mr. Gebhard Rainer, the CEO of Sandals Resorts. We'll talk about his favorite moments at Sandals, personal insights, and the leisure activities he treasures most at our resorts. At the end of the show, we will have a rapid-fire this-or-that section to learn more about him. Enjoy!

Enjoy this episode as we compare two of the newest Sandals Resorts!  This podcast could help you pick out which resort is best for your next vacay!  Enjoy and connect with us below:For Travel Quotes: https://www.PenyakTravel.com/contact  CLICK TO CALL: 1-800-674-3278  

Enjoy this episode as we dive into our favorite Sandals Resorts for a destination wedding! Connect with us below!For Travel Quotes: https://www.PenyakTravel.com/contact CLICK TO CALL: 1-800-674-3278

In today's episode, we're thrilled to have Jay T Warsh, a seasoned Sandals expert and an esteemed member of Sandals Resorts' Loyalty Program. We'll dive deep into his recent visit to Sandals Royal Curaçao, where he shares his top picks for resort dining options, including Zuka, Vincents, and Gatsu Gatsu, as well as activities. If you want to know everything about the magical Sandal Royal Curaçao, then this episode is an absolute must-listen.

On this episode I chatted with Connor Quinn, Connor is a multi-award winning voice over artist who has been telling other people's stories most of his career. For over 30 years, Connor's voice has been the iconic voice some of the world's most trusted brands have turned to. Connor lends his award winning voice for digital, radio and TV commercials, beloved animated characters, narration, explainer videos, on-hold and IVR, movie trailers, documentaries, e-learning, training and medical narration.  Today, Connor has voiced tens of thousands of commercials, clients have included Crayola, Tim McGraw, The Walking Dead, voice characterizations for Star Trek, Visa, Sesame Street, Mercedes-Benz, AstroTurf, Dollywood, Braum's, Sandals Resorts--among so many others.   More information go to https://www.voxguy.com/ Huge thank you to our sponsors.   The Oklahoma Hall of Fame at the Gaylord-Pickens Museum telling Oklahoma's story through its people since 1927. For more information go to www.oklahomahof.com and for daily updates go to https://lnkd.in/g_gsxQM   The Chickasaw Nation is economically strong, culturally vibrant and full of energetic people dedicated to the preservation of family, community and heritage. www.chickasaw.net   Diffee Ford Lincoln. Third generation Oklahoma business, the Diffee family continues to do business the right way, the family way. Go to www.diffeeford.net for all your new and used car needs and follow them on instagram https://lnkd.in/drq7RMu2   Citizens Bank of Edmond has been serving Edmond since 1901. They pride themselves on investing in the community and are here for all of your personal and business banking needs. For more information go to www.mycitizens.bank and follow them on instagram www.instagram.com/citizensedmond   #thisisoklahoma ​

This week the ladies are living out their piña colada fantasy and going all-inclusive at Sandals Resorts! That's right, they're talking about their favorite vacation frags for fun in the sun, a Vegas strip club, or simply to terrify everyone near you on your flight. Listen as the gals John Cage the house down boots and bravely ask: Are there more than four hot men in Los Feliz? Is it a leap year for cuffing season? What does old lady breath smell like? Is it a perfume or a Gauguin painting? All that PLUS pissy hay, Colgate original, cougar scents, and Thomas the Tank Engine aesthetics. This is randomly an extremely funny ep, here just in time for your trip back home and WELL-DESERVED PTO :)***Fragrances Discussed:Vacation by VacationEncre Noire by LaliqueAngel by MuglerMarc Jacobs WomanVoluspa Yashioka Gardenia candleTropic of Capricorn by Olympic OrchidsNight Flyer by Olympic OrchidsCalifornia Chocolate by Olympic OrchidsChocolate Greedy by MontaleChevalier Vert by Olympic OrchidsKyphi by Olympic OrchidsBallets Rouges by Olympic OrchidsBlackbird by Olympic OrchidsCarolina by Olympic OrchidsMardi Gras by Olympic OrchidsWoodcut by Olympic OrchidsCafé V by Olympic OrchidsDev #1: Foreplay by Olympic OrchidsDev #2: The Main Act by Olympic OrchidsAlmond by Caswell MasseyOrchid by Caswell MasseyLilac by Caswell MasseyPeony by Caswell MasseyHoneysuckle by Caswell MasseyMarem by Caswell MasseyRose by Caswell MasseyCherry Amaretto by Strangers ParfumerieAkro SmokeCoven by Andrea MaackRose Struck by LiisRed Roses by Jo MaloneSlumberhouse KisteNasomatto Black Afgano Hosted on Acast. See acast.com/privacy for more information.

Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare industry clients - and Vice Chairman Emeritus of MMGY Global, one of the country's leading marketing communications companies renowned for its strategic thinking, breakthrough creativity, and innovation in marketing practice.  Yesawich has contributed to the development of marketing programs for some of the industry's most popular brands, destinations and organizations including: Fairmont Hotel & Resorts, Hilton International, Disney Parks & Resorts, Universal Studios, Atlantis, The Broadmoor, Sandals Resorts, Wynn Las Vegas, Marriott Vacation Club International, the Mexico Tourism Board, and the U.S. Olympic Committee, to name a few.  He is co-author of Marketing Leadership in Hospitality and Tourism, and the new book, Hospitable Healthcare: Just What the Patient Ordered!   Questions •  Could you share a little bit about your journey? •  Have you seen any common themes as it relates to customer service delivery on the part of the service provider that you think is universal to both areas? •  Now, could you also share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business? •  Can you also share with our listeners, maybe one or two books that you have read, it could be a book that you read a very long time ago, or even one that you've read recently, but it had a great impact on you. •     What's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. •  Where can listeners find you online? •  Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to just get you back on track. Do you have one of those?   Highlights Impact on Online Sources But on that point, one of the things that they looked at in writing the book and their survey of 1200 adults is how they use online sources to help them think about healthcare and whether it's evaluating healthcare providers, or self-diagnosis, we all joke about Dr. Google, something happens and we quickly want to do a web search, whether it's Google or WebMD, or any of a number of site specific providers, specific sites, like Mayo Clinic and Cleveland Clinic and so forth, to get that kind of information.  But that would be his answer. By the way, that is extremely helpful, but also generally very difficult for people to interpret. So, it's essential, they should absolutely do their homework, but they should also consult with a medical professional to make sure they've interpreted it correctly. So, it's a combination of those two, but that wouldn't be his answer, really, it's Google would be the certainly the go to source. Me: It's amazing you said that, we take it for granted when you think about how we used to do research prior to Google, Encyclopaedia Britannica, go to the library, it takes you so long to kind of get information. And I always tell my daughter, and even my mom, I tell her, there's nothing that you can type into Google that I'm sure someone else in the world has not asked that same exact question. No matter how stupid you think it is, somebody in the world has asked the question and there is an answer there for you, so it really is knowledge base.  Peter shared that what's interesting about that though is, in hospitality, online people go online to look at reviews. So, you look at reviews of restaurants, or hotels or destinations or what it may be. In their companies that have really built incredible databases like TripAdvisor and Expedia and so forth. And then you think about, “Well, why doesn't that exist in healthcare?”  So, if you wanted to learn a little bit more about, let's say, a particular hospital, where you might be thinking about scheduling some kind of elective procedure, or a specific clinician, a doctor or a practice, one of the things you discover very quickly is it's very difficult to get that kind of information online about healthcare providers, and people ask why and he'll share with the listeners that kind of interesting that came out of their research.  There are two reasons for that. Number one, most of these healthcare rating sites will not publish any ratings on providers unless they have a minimum number of what they consider to be objective ratings, typically, that's 3. So, for example, if you go into health grades, or any of the doctor sites, you'll notice a lot of the physicians don't have any rating or if they do have a rating, it might be one or two ratings.  And obviously, people are generally very, very suspect about that if they don't have a broader base of patient reviews. Now, the question is, why is that? And here's the interesting part of the answer. We discovered that most of us are very reluctant to criticize medical professionals. For example, the example you just gave about the paediatrician. Now, you're quick to maybe share that story with other friends but his suspicion is you probably didn't go online and write a review. Now, maybe you did.  Me: I did not. But I don't think it's because I was reluctant to share it online, I think at the time, that would have been like 2006, I don't think it was that popular at the time.   Peter stated that for most people today, they're reluctant to do that online publicly. And we think that there's a really good psychological reason for that and that is that we are all raised correctly, by the way, to respect the amount of training and the motivation of medical professionals that even if we find that their style to be a little abrupt, and so forth, the fact of the matter is, we absolutely respect their expertise.  And the other aspect of that is, we don't have the same vocabulary. So, it's very difficult for us to interpret many times their comments, or their assessment of our medical problem. So, it's just not possible for us to rate them because we don't know, we don't know if it's good or bad advice. And as a result of that, what happens, these ratings are few and far between, anyway, to your point is we like to say, if you have an anniversary dinner in a restaurant, where the restaurant blew it, well, you may go home that night and the internet will be blazing in terms of your negative response.  But if you had a bad experience at your physician's office, you just kind of shrug your shoulders and kind of move on. But more and more to your point, people are exercising choice and say, “I'm not going back to that office, or I'm not going back to that hospital, the experience was really bad.” And generally, most insurance programs provide some options for you to use other providers.   Books that Have Had the Biggest Impact on Peter When asked about books that have an impact, Peter stated that he'll give you just one. And it's a book that he thinks resides in the same space as their book, their most recent book. It's called Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference by Stephen Trzeciak and was authored by two medical doctors from the University of Pittsburgh. And it's fascinating examination of an idea similar to theirs about hospitality and healthcare. And the book, it really addresses the question, critical question that most people in healthcare ask and they say, well, we believe, we get the idea that compassion is important for patients as part of the customer experience and so forth. But it doesn't make financial sense. So, that's the point of view.  He'll give the best example. Most physicians today are under tremendous time pressure to see as many patients as quickly as possible, and that's a recurring theme of dissatisfaction for people in healthcare, where they say, “Well, I only saw the doctor for 10 minutes, and half the time he or she was looking at a computer screen. They didn't look at me.”  Well, the problem is that many of these practices, literally, they have performance criteria that says, you should not spend more than 15 or 20 minutes with a patient and you need to move on because the volume needs to be at, anyway.  So, the whole idea of being compassionate, and a big part of that is just listening, and that is listening until the patient has expressed everything he or she would like to express and also making sure they understand what the clinician has concluded and is recommending, that takes time.  And it's a big issue of this demonstrating compassion. And he lives through that because as he says, 10 years in cancer care business. And you talk about the importance of compassion in medical facilities, there's nothing more challenging and potentially difficult than fighting cancer, it's the worst disease that anyone can be diagnosed with. And it happens to be the most expensive disease.  And therefore, compassion is essential in terms of getting people through the process. But anyway, that's a long answer to a great question. But he would recommend that to anybody who is interested in the healthcare customer experience because, as it turns out, they make a case, very compelling case, this is compassion, the delivery of compassion, the demonstration of that makes great financial sense for a whole bunch of reasons. And they build the case for that.  Me: I can just imagine, because as I said to you at the beginning, the average person that goes to their doctor or hospital or clinic, they're in pain. So, when I do trainings for those persons in that type of industry, I genuinely say to them that listen, if you don't genuinely care about other human beings, and you're not genuinely there to help them, you're just in the profession for the financial gain, this is just not the area for you to be in because as you mentioned, compassion is one of those key skills that you need and sadly, a lot of patients and their relatives, they don't get that. Even COVID saw ot, I heard so many cases where I guess they got immune to the fact that people were dying from COVID, you are just another dead person to them. And that person was somebody's dad, was somebody's mom, was somebody's sister, was somebody's child.   Is Healthcare a Need or a Want Service? Peter agreed and shared that it's funny, because they talk to medical professionals about their book. Some of them say, well, all this is wonderful. But healthcare is what they call a need service. And hospitality is a want service, and they stopped them and say, wait a minute, think about what you just said.  The point they make is that, yes, many people pursue healthcare out of need, they're ill, they had an accident, whatever it might be. And they come to that experience with all kinds of anxiety, and all of a sudden, they have issues related to difficulty making an appointment, checking in, the time that it takes, understanding the cost of the service, all the things he just talked about.  And the point he makes is that, yes, it is a need service for many patients who seek emergency care. But that amplifies the importance of the hospitality elements in delivering the care, because the hospitality elements help manage down some of that anxiety.  We've all sat in an emergency room way too long and the anxiety is building and something as simple and a lot of hospitals now do this, which published the wait times in the emergency rooms, they say, okay, your wait time is 32 minutes, well, at least you know that you're going to be there for half an hour, if nobody told you it was 32 minutes, you'd be sitting there 20-25 and wondering what's going on anyway, you get the idea. So, even though it is a need service, and we acknowledge that, we think that it actually underscores the importance of hospitable healthcare.   What Peter is Really Excited About Now! When asked about something he's excited about, Peter shared that it is this book, took them 2 years to write this. And he said, they did a major piece of national research. And the reaction they've gotten to this book has been terrific from not just consumers because they know consumers, they say “Well, wouldn't you like a more hospitable experience?” Everybody says, absolutely. But from healthcare practitioners, they say, “Okay, that sounds really good. Tell me how.”  So, in this book, what they've done is in their model, the fact that PAEER model for each chapter, they've identified very specific action items like how to prepare, how to anticipate, how to engage for healthcare providers, it's almost like a checklist. And it's amazing how healthcare providers react. He'll give one example and it happens to be addressing that number one deficit, which is not knowing the cost of the healthcare service before it's provided.  He was sharing this with a CEO of a large healthcare system in New York couple of weeks ago. And he said, “Okay, smart guy, well tell me how we're supposed to address that.” So, we'll try this on for size. So, when he books, he's talking about non-emergency procedures. Now, emergency procedures are unique, but non-emergency and by the way, that represents a very substantial percentage of the procedures that any hospital system would do. So, you have to schedule the surgery, whatever it might be.  So, he said, “When I confirm my appointment for that particular service or procedure, I don't know the cost, but why don't you give me a pro forma estimate of the cost of that when you confirm my appointment?” It's the same that happens in most industry. So, next week, if you take your car to a car repair service or for service, they're going to give you an estimate, you have to approve that before they do the work, you want to book a hotel room or a vacation, you're going to know the cost of that before you take the trip.  So, why wouldn't the healthcare provider send me an estimate of the expected cost of annual physical, any surgical procedure, whatever it might be. And the reason he says that is the hospital, and the healthcare provider knows the cost of the service before they confirm your appointment. Now, most patients don't know that. But they know the cost because all of those services are already contracted with these insurance companies.  So, they have a very specific dollar amount, they're going to get reimbursed for that, even though that dollar amount as you know is substantially less than what you see in the bill. But his point is that they could give you a pro forma estimate that says, “Okay, this is likely to be between $600 and $800.” And they disclaim that by saying, “We may discover when we do your examination that more tests are required, and therefore, it's going to be a little more expensive.” And they disclose that at the time the appointment is confirmed.  But the point is that that gives people, patients then a general sense of what the cost might be, allows them to make an informed decision about whether or not they want to certain to pursue treatment there or someplace else. He's sure you (Yanique) read all the stories about people that say, “Well, I looked at the cost of an MRI at hospital A, and it was $2500. And I look at an MRI at hospital B and it was $3800. How could it be different? It's the same procedure?”  Well, the idea is that their margins are different, their reimbursement rates are different with insurance companies. They know that, you don't know that, but you could actually as a provider, begin to minimize a lot of that anxiety by simply giving a pro forma estimate.  So, the CEO said, “You know what, that's kind of interesting idea.” He said, you have all that information, but you just don't provide it. So, they're going to begin to explore the possibility of doing that.  By the way, just this week, he saw Amazon health. Amazon is now getting into the primary care business and one of the things, they just released a press from two days ago, press release on this, Amazon health will give you the cost of the service at the time you book the appointment. And he thought to himself, “Wow, somebody's paying attention here.”  Me: Yeah, they saw the need, they did their work. They did their research.  Peter agreed and stated there's an example of what he's talking about.   Where Can We Find Peter Online Website: www.hospitablehealthcare.com   Quote or Saying that During Times of Adversity Peter Uses  When asked about a quote or saying that he tends to revert to, Peter shared that he's not sure it's a quote, but it's more of a mantra and that is, “Tomorrow will be a better day.” And that is if you get consumed by negativity, by certainly today, all the things going on in the world. It's easy to get very dark, very quickly. But you have to awaken with the belief that things will get better and generally they do. And you as an individual will have to be a major catalyst to that, you have to pursue it and you have to be relentless. But yeah, if you ever lose hope in that then you're probably headed to a very dark place. But that would be tomorrow's always going to be a better day. Me: Perfect. Thank you so much for sharing. Now, Peter, we want to just extend our heartfelt gratitude to you for taking time out of your very busy schedule to share about your book, all the research that you did, giving us some real-life, practical examples that our listeners can take back. I think this book that you did is of great value, as you mentioned, not just to patients, but also to persons who are in the healthcare industry, who are service providers, there's clearly a lot of opportunities from a hospitable perspective that healthcare providers could be doing that they're not doing. And I really hope that this book gets to more people, and that they will look on it, not like the person mentioned, it's a need and not a want, but look on it that at the end of the day, in everything we're doing, there's always an opportunity to create that experience that people would want to come back to you, even if it's a need, even if you don't necessarily want to go back and see your GP or your ophthalmologist or your dermatologist, you want to be cured. But at the end of the day, when you walked away from that experience, you will be motivated to want to go back if something should happen to you and not feel demotivated not to go back, because the experience was not good. So, I do think that what you shared with us here today will be of great value, encourage all of the work that you're doing and thank you, thank you so much again.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Hospitable Healthcare: Just What the Patient Ordered! By Peter Yesawich Ph. D and Stowe Shoemaker Ph.D •     Compassionomics: The Revolutionary Scientific Evidence That Caaring Makes a Difference by Stephen Trzeciak   The ABC's of a Fantastic Customer Experience  Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!