Podcasts about Sandals Resorts

Ready to book your beach escape? Let us help you plan it!We're Sandals Certified Travel Advisors and booking through us costs you nothing extra — plus you get personalized service.

Join hosts John and Dayna on this exciting episode of Where We Roam as they sit down with fellow travel agent Julie Davies to dive into the world of Sandals Resorts! From the newest luxury destinations—like Sandals St. Vincent and Sandals Dunn's River—to the mouthwatering dining options and top-tier service, they break down everything you need to know about these all-inclusive Caribbean escapes. Discover what makes Sandals stand out, from its stunning beachfront locations to the unbeatable perks of Butler Elite service. Whether you're planning your dream honeymoon, a romantic getaway, or just craving a slice of paradise, this episode is packed with expert insights, personal experiences, and tips to help you choose the perfect resort. Subscribe now and let's roam together!

With over a decade of experience in the Hospitality and Tourism Industry, Eslyn started her journey at the tender age of 17 as a trainee in the Entertainment Department at one of the World's Leading Hotel Chains in the Caribbean, Sandals Resorts. Eslyn's dynamic personality, whit and charm was quickly noticed by many including the management, staff and returning customers to the resort hence earning her the youngest to win the coveted title of Ultimate Prestige Team Member. She migrated to the United States at 27 years old and started her entrepreneurial career. This change thrust her into the world of Personal Development. Eslyn is a member of Toastmasters International and has served on the board for her local chapter as Vice President of Membership and Club President. She led the Brandon Toastmasters Club in accomplishing the President's Distinguished Club award/ She  currently serves as Area 33 Director for District 48. This fiery Caribbean Native believes that servant leadership is the catalyst to impact anyone to lead  an organization. She continues to be a student first always learning, sharpening her skills to continue being of service and making a positive  impact where ever she can and goes.

This exclusive episode unveils Sandals' new global brand campaign, “Made of the Caribbean”, as told by the visionary leaders behind its creation. Executive Chairman Adam Stewart, a champion of the Caribbean and a torchbearer of his father's legacy, discusses how this powerful campaign embodies the essence of Sandals and Beaches Resorts. Created in collaboration with renowned ad agency Leo Burnett, the campaign captures the heart and soul of the region, showcasing its beauty and spirit to the world. To watch the “Made of Caribbean” film: https://www.youtube.com/watch?v=-v07S4BO-6I

Learn powerful marketing strategies and mindset techniques to turn a year's income into one event or one day: IncreasedProfitsForCoaches.com In this episode, Gary Cox shares his extraordinary journey from growing up in a cult and enduring extreme personal losses to rebuilding his life as a successful entrepreneur and resilience coach. He reveals how he overcame $350,000 in debt, reprogrammed his mind, and mastered his emotions to break free from limiting beliefs and achieve success. Gary emphasizes the power of emotional control, persistence, and self-awareness, explaining that true success comes from leading your feelings rather than being led by them. Through candid stories and actionable insights, he teaches listeners how to identify and break the mental patterns holding them back, transform trauma into triumph, and take massive action toward their goals.     Connect with Gary! Instagram - @garycoxe Order Gary's books and programs here: GaryCoxe.com Join Gary on his private jet to Sandals Resorts in the Bahamas for an exclusive mastermind experience: BeyondFirstClassWithGary.com     The #1 training and coaching system to launch, grow, and scale your investing business!

Adam Stewart, executive chairman of Sandals Resorts International, talks with James Shillinglaw of Insider Travel Report about last week's “Jamaica Love” event in Montego Bay, where 1,000 top advisors, suppliers, government officials and Sandals staff gathered to celebrate the destination and the resort company. Stewart also discusses the legacy of the Sandals brand, which he inherited from his late father, Gordon “Butch” Stewart, and his own plans for Sandals 2.0. For more information, visit www.sandals.com. All our Insider Travel Report video interviews are available on our Youtube channel  (youtube.com/insidertravelreport), and as podcasts with the same title on Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google,Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.  

We compare the two newest Sandals Resorts Properties on this episode.  Both are fantastic options but which one is better suited for you?  Tune in to find out and connect with us below!

Claudia Kirschhock, a 29-year-old travel writer from New York, was on her way to Havana, Cuba, when an unexpected layover in Jamaica left her stranded for a few days. With her plans to reach Havana put on hold, she decided to explore the island. However, on the afternoon of May 27th, 2000, Claudia mysteriously disappeared from Sandals Resorts in Negril. She was never seen or heard from again. Was Claudia's disappearance the result of foul play or a tragic accident? Despite countless twists, turns, and theories, the truth remains a mystery... or does it? Listen as we dive into Jamaica, the case of Claudia Kirschhock, and how to stay alive on vacation. Follow us on IG: https://www.instagram.com/thelasttripcrimepod/ And join our Patreon: https://www.patreon.com/TheLastTripPodcast Listen to this week's podcast recommendation, Murder & Cocktails https://www.truecrimemeetsmixology.com/ This week's sponsor is The Boyfriend Bikini! Get 10% off with code 'TRAVEL' https://www.theboyfriendbikini.com/ Theme Music by Roger Allen Dexter Sources: https://www.andthentheyweregone.com/blog/the-disappearance-of-claudia-kirschhoch-unraveling-the-secrets-of-negril https://charleyproject.org/case/claudia-ann-kirschhoch https://unsolvedmysteries.fandom.com/wiki/Claudia_Kirschhoch https://int-missing.fandom.com/wiki/Claudia_Kirschhoch https://whereaboutsstillunknown.wordpress.com/2022/03/14/claudia-kirschhoch/ https://abcnews.go.com/Travel/story?id=118805&page=1 https://www.nytimes.com/2002/05/22/nyregion/queens-travel-writer-who-vanished-in-jamaica-is-declared-dead.html https://www.latimes.com/archives/la-xpm-2000-jul-10-mn-50566-story.html https://nypost.com/2005/08/01/tropical-cold-case-heating-up-aruba-mystery-revives-interest-in-n-y-writer/ https://nypost.com/2002/05/29/vacation-victim-kin-sue-resort/ https://qns.com/2000/08/missing-astoria-womans-scent-discovered-in-suspects-trunk/ https://www.newsbreak.com/tony-will-1723615/3177319848151 https://www.tampabay.com/archive/2000/07/02/american-journalist-vanishes-in-jamaica/ https://www.reddit.com/r/UnresolvedMysteries/comments/103dmz7/the_disappearance_of_claudia_kirschhoch_negril/ https://www.atlasobscura.com/places/blue-hole-mineral-spring-jamaica

Massive nwes out of Sandals Resort!  We break down our intial thoughts on the transition of this resort from Sandals Emerald Bay to Beaches Exuma! Connect with us below and scroll further for the offical Sandals Statement:For Travel Quotes: https://www.PenyakTravel.com/contact  CLICK TO CALL: 1-800-674-3278  

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Managing Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the fourth travel advisor in this series: Lauren Quirk, the runner-up in the category of Best Use of Social Media. Lauren's agency, Travel With Character, has a truly unique social media strategy. Lauren created a series of travel-related comedy songs for her social media accounts that have original song lyrics and Broadway-style theatrics. By focusing on messages that encourage engagement and brand awareness, her social media accounts for about $500,000 in sales per year. What originally started as acoustic videos played on piano has become professionally produced tracks and music videos.  This episode was sponsored by the Iberostar Resorts. Lauren's Trendsetter award was sponsored by Sandals Resorts. RESOURCES MENTIONED IN THIS EPISODE Lauren's Social Media: @travelwithcharacter (Instagram, YouTube, TikTok, Facebook) ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

When you think of all-inclusive resorts, the name Sandals is usually the first thing that comes to mind. Since 1981, Sandals Resorts have been leading the Caribbean all-inclusive industry by offering guests more amenities, more luxury, more innovations, and more choices than any other beach resort. Their properties are located on some of the most … Continue reading Sandals Royal Curacao with Anna →

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Managing Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the third travel advisor in this series: Nikki Hendrix, the winner in the category of Best Use of Social Media. Nikki is the founder and CEO of Favorite Grampy Travels. What started out as a small, local Facebook group for Disney fans in Loudoun County, Virginia, blossomed into a network of 10 themed Facebook groups, the largest of which boast memberships of 212,000 and 237,000, each. They offer members interactive online Facebook events with advisors and preferred suppliers and, in turn, can nurture hundreds of relationships with potential clients each week. Today, you'll hear from Nikki exactly how the Facebook group came about, and her goals in creating it.  This episode was sponsored by the Iberostar Resorts. Nikki's Trendsetter award was sponsored by Sandals Resorts. RESOURCES MENTIONED IN THIS EPISODE Favorite Grampy Travels Favorite Grampy Travels on Facebook Nikki on Facebook ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Dan Bagby, owner of Honeymoon Always, talks with James Shillinglaw of Insider Travel Report at last month's Travel Leaders Network EDGE conference about how he founded and has grown his travel agency, which is hosted by 58 Stars a member of Travel Leaders Network. Honeymoon Always focuses on the romance, honeymoon and destination wedding market, which has made it one of the top sellers of Sandals Resorts. For more information, visit www.HoneymoonAlways.com or www.travelleaders.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

Travel Advisors, this episode is for you. In honor of Global Travel Advisor Day, we sit down with two of the travel advisor industry's biggest advocates: Gary Sadler, Executive Vice President of Sales and Industry Relations at Unique Vacations, Inc., and Mr. Zane Kerby, President of the American Society of Travel Advisors (ASTA). Hear more about how ASTA supports the travel advisor community, why Sandals Resorts chooses to partner with them, and the special opportunities and programs Sandals provides for travel advisors all year long. This May 1st, ASTA and Sandals Resorts are celebrating Global Travel Advisor Day with a Facebook live event, giveaways, and more - tune in to find out all that's in store.

Subscribe to the podcast!  Enjoy this episode as we dive deep into Sandals Resorts newest resort that just opened this year, Sandals St. Vincent.  Connect with us below:CLICK TO CALL: 1-800-674-3278  For Travel Quotes: https://www.PenyakTravel.com/contact

Please join us for a special episode of PalmCast where we have the pleasure of hosting Mr. Gebhard Rainer, the CEO of Sandals Resorts. We'll talk about his favorite moments at Sandals, personal insights, and the leisure activities he treasures most at our resorts. At the end of the show, we will have a rapid-fire this-or-that section to learn more about him. Enjoy!

Enjoy this episode as we compare two of the newest Sandals Resorts!  This podcast could help you pick out which resort is best for your next vacay!  Enjoy and connect with us below:For Travel Quotes: https://www.PenyakTravel.com/contact  CLICK TO CALL: 1-800-674-3278  

Enjoy this episode as we dive into our favorite Sandals Resorts for a destination wedding! Connect with us below!For Travel Quotes: https://www.PenyakTravel.com/contact CLICK TO CALL: 1-800-674-3278

In today's episode, we're thrilled to have Jay T Warsh, a seasoned Sandals expert and an esteemed member of Sandals Resorts' Loyalty Program. We'll dive deep into his recent visit to Sandals Royal Curaçao, where he shares his top picks for resort dining options, including Zuka, Vincents, and Gatsu Gatsu, as well as activities. If you want to know everything about the magical Sandal Royal Curaçao, then this episode is an absolute must-listen.

On this episode I chatted with Connor Quinn, Connor is a multi-award winning voice over artist who has been telling other people's stories most of his career. For over 30 years, Connor's voice has been the iconic voice some of the world's most trusted brands have turned to. Connor lends his award winning voice for digital, radio and TV commercials, beloved animated characters, narration, explainer videos, on-hold and IVR, movie trailers, documentaries, e-learning, training and medical narration.  Today, Connor has voiced tens of thousands of commercials, clients have included Crayola, Tim McGraw, The Walking Dead, voice characterizations for Star Trek, Visa, Sesame Street, Mercedes-Benz, AstroTurf, Dollywood, Braum's, Sandals Resorts--among so many others.   More information go to https://www.voxguy.com/ Huge thank you to our sponsors.   The Oklahoma Hall of Fame at the Gaylord-Pickens Museum telling Oklahoma's story through its people since 1927. For more information go to www.oklahomahof.com and for daily updates go to https://lnkd.in/g_gsxQM   The Chickasaw Nation is economically strong, culturally vibrant and full of energetic people dedicated to the preservation of family, community and heritage. www.chickasaw.net   Diffee Ford Lincoln. Third generation Oklahoma business, the Diffee family continues to do business the right way, the family way. Go to www.diffeeford.net for all your new and used car needs and follow them on instagram https://lnkd.in/drq7RMu2   Citizens Bank of Edmond has been serving Edmond since 1901. They pride themselves on investing in the community and are here for all of your personal and business banking needs. For more information go to www.mycitizens.bank and follow them on instagram www.instagram.com/citizensedmond   #thisisoklahoma ​

This week the ladies are living out their piña colada fantasy and going all-inclusive at Sandals Resorts! That's right, they're talking about their favorite vacation frags for fun in the sun, a Vegas strip club, or simply to terrify everyone near you on your flight. Listen as the gals John Cage the house down boots and bravely ask: Are there more than four hot men in Los Feliz? Is it a leap year for cuffing season? What does old lady breath smell like? Is it a perfume or a Gauguin painting? All that PLUS pissy hay, Colgate original, cougar scents, and Thomas the Tank Engine aesthetics. This is randomly an extremely funny ep, here just in time for your trip back home and WELL-DESERVED PTO :)***Fragrances Discussed:Vacation by VacationEncre Noire by LaliqueAngel by MuglerMarc Jacobs WomanVoluspa Yashioka Gardenia candleTropic of Capricorn by Olympic OrchidsNight Flyer by Olympic OrchidsCalifornia Chocolate by Olympic OrchidsChocolate Greedy by MontaleChevalier Vert by Olympic OrchidsKyphi by Olympic OrchidsBallets Rouges by Olympic OrchidsBlackbird by Olympic OrchidsCarolina by Olympic OrchidsMardi Gras by Olympic OrchidsWoodcut by Olympic OrchidsCafé V by Olympic OrchidsDev #1: Foreplay by Olympic OrchidsDev #2: The Main Act by Olympic OrchidsAlmond by Caswell MasseyOrchid by Caswell MasseyLilac by Caswell MasseyPeony by Caswell MasseyHoneysuckle by Caswell MasseyMarem by Caswell MasseyRose by Caswell MasseyCherry Amaretto by Strangers ParfumerieAkro SmokeCoven by Andrea MaackRose Struck by LiisRed Roses by Jo MaloneSlumberhouse KisteNasomatto Black Afgano Hosted on Acast. See acast.com/privacy for more information.

Episode 131 – Performance Tips with Connor Quinn Voice actor Connor Quinn is back on another episode of The Voiceover Gurus Podcast to discuss his performance tricks and tips for auditions and sessions. He shares valuable insights on how to handle illness and everyday challenges that come up during auditions. With years of experience in the field, Connor's ideas are a fantastic resource for any aspiring voice actor. About Connor: Connor's familiar, multi-award winning voices have been heard introducing some of the most loved movies of all time—as well as radio and TV  commercials, cartoons and video games.  His career began at the age of 6, doing on-camera work in Hollywood for  hundreds of TV commercials (JELL-O, Coca-Cola, McDonald's among others) as  a child actor, as well as appearances on such loved television shows as Little  House on the Prairie, Sesame Street.  He transitioned behind the microphone in his teens, voicing many projects  for Disney, NBC and getting to train with some of the legends of voice-overs.  Including Daws Butler, Corey Burton and Hal Douglas.  2023 marks Connor's 36th year in voice overs. Over the years he has voiced  tens of thousands of commercials. His voice is regularly heard on the Howard  Stern Show, his voice characterizations have been used for The Walking Dead,  Star Trek as well as voicing characters for Disney's classic video game, Kingdom  Hearts. He is the iconic voice, that some of the world's most trusted brands have  turned to, including Visaa, Sandals Resorts, Crayola, Dollywood, Pandora, and  The History Channel, among many others.  Please visit Connors website: www.voxguy.com   FOR MORE INFO ON THE SHOW AND THE GURUS, PLEASE VISIT: Coaching Website: https://voiceover.guru/  and https://learnwiththegurus.com/ Join our Circle Community: https://the-voiceover-gurus.circle.so/home Linda Bruno Voice Actress  https://www.lindabruno.com Alyssa Jayson Actress and Musician http://www.alyssajayson.com Kevin Kilpatrick Voice Actor   https://kevinkilpatrick.com/

Happy Wednesday everyone! For this week's incredible podcast Mike and Matt chat about Nicolas Cage's latest film Dream Scenario. Just a few of our many off topics include Sandals Resorts, homeless, and soda prices. For our next review Matt and Mike hit the theaters to watch a Japanese movie that is getting a ton of great reviews, Godzilla Minus One. Don't forget to stay for the end to hear Ma Hinshaw Loses Her Cookies Episode #40. Thank you for listening and we will chat with you next week! If you have a film you would like Matt and Mike to review, email us at nerds@reelfilmnerds.com You can find us on all things social such as YouTube, Facebook, Instagram, and Twitter.  Why not join our Facebook Fan Group so you can yell at Mike and Matt from the comfort of your keyboard while talking about films. We also have an old fashioned website where you can watch trailers, read the host's bios, listen to the podcast, and get a ton more info on the movies we review.  http://www.ReelFilmNerds.com Thank you for liking, subscribing, rating, reviewing, and telling your friends about our podcast. Finally go out and catch as many movies as you can!

Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare industry clients - and Vice Chairman Emeritus of MMGY Global, one of the country's leading marketing communications companies renowned for its strategic thinking, breakthrough creativity, and innovation in marketing practice.  Yesawich has contributed to the development of marketing programs for some of the industry's most popular brands, destinations and organizations including: Fairmont Hotel & Resorts, Hilton International, Disney Parks & Resorts, Universal Studios, Atlantis, The Broadmoor, Sandals Resorts, Wynn Las Vegas, Marriott Vacation Club International, the Mexico Tourism Board, and the U.S. Olympic Committee, to name a few.  He is co-author of Marketing Leadership in Hospitality and Tourism, and the new book, Hospitable Healthcare: Just What the Patient Ordered!   Questions •  Could you share a little bit about your journey? •  Have you seen any common themes as it relates to customer service delivery on the part of the service provider that you think is universal to both areas? •  Now, could you also share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business? •  Can you also share with our listeners, maybe one or two books that you have read, it could be a book that you read a very long time ago, or even one that you've read recently, but it had a great impact on you. •     What's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. •  Where can listeners find you online? •  Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to just get you back on track. Do you have one of those?   Highlights Impact on Online Sources But on that point, one of the things that they looked at in writing the book and their survey of 1200 adults is how they use online sources to help them think about healthcare and whether it's evaluating healthcare providers, or self-diagnosis, we all joke about Dr. Google, something happens and we quickly want to do a web search, whether it's Google or WebMD, or any of a number of site specific providers, specific sites, like Mayo Clinic and Cleveland Clinic and so forth, to get that kind of information.  But that would be his answer. By the way, that is extremely helpful, but also generally very difficult for people to interpret. So, it's essential, they should absolutely do their homework, but they should also consult with a medical professional to make sure they've interpreted it correctly. So, it's a combination of those two, but that wouldn't be his answer, really, it's Google would be the certainly the go to source. Me: It's amazing you said that, we take it for granted when you think about how we used to do research prior to Google, Encyclopaedia Britannica, go to the library, it takes you so long to kind of get information. And I always tell my daughter, and even my mom, I tell her, there's nothing that you can type into Google that I'm sure someone else in the world has not asked that same exact question. No matter how stupid you think it is, somebody in the world has asked the question and there is an answer there for you, so it really is knowledge base.  Peter shared that what's interesting about that though is, in hospitality, online people go online to look at reviews. So, you look at reviews of restaurants, or hotels or destinations or what it may be. In their companies that have really built incredible databases like TripAdvisor and Expedia and so forth. And then you think about, “Well, why doesn't that exist in healthcare?”  So, if you wanted to learn a little bit more about, let's say, a particular hospital, where you might be thinking about scheduling some kind of elective procedure, or a specific clinician, a doctor or a practice, one of the things you discover very quickly is it's very difficult to get that kind of information online about healthcare providers, and people ask why and he'll share with the listeners that kind of interesting that came out of their research.  There are two reasons for that. Number one, most of these healthcare rating sites will not publish any ratings on providers unless they have a minimum number of what they consider to be objective ratings, typically, that's 3. So, for example, if you go into health grades, or any of the doctor sites, you'll notice a lot of the physicians don't have any rating or if they do have a rating, it might be one or two ratings.  And obviously, people are generally very, very suspect about that if they don't have a broader base of patient reviews. Now, the question is, why is that? And here's the interesting part of the answer. We discovered that most of us are very reluctant to criticize medical professionals. For example, the example you just gave about the paediatrician. Now, you're quick to maybe share that story with other friends but his suspicion is you probably didn't go online and write a review. Now, maybe you did.  Me: I did not. But I don't think it's because I was reluctant to share it online, I think at the time, that would have been like 2006, I don't think it was that popular at the time.   Peter stated that for most people today, they're reluctant to do that online publicly. And we think that there's a really good psychological reason for that and that is that we are all raised correctly, by the way, to respect the amount of training and the motivation of medical professionals that even if we find that their style to be a little abrupt, and so forth, the fact of the matter is, we absolutely respect their expertise.  And the other aspect of that is, we don't have the same vocabulary. So, it's very difficult for us to interpret many times their comments, or their assessment of our medical problem. So, it's just not possible for us to rate them because we don't know, we don't know if it's good or bad advice. And as a result of that, what happens, these ratings are few and far between, anyway, to your point is we like to say, if you have an anniversary dinner in a restaurant, where the restaurant blew it, well, you may go home that night and the internet will be blazing in terms of your negative response.  But if you had a bad experience at your physician's office, you just kind of shrug your shoulders and kind of move on. But more and more to your point, people are exercising choice and say, “I'm not going back to that office, or I'm not going back to that hospital, the experience was really bad.” And generally, most insurance programs provide some options for you to use other providers.   Books that Have Had the Biggest Impact on Peter When asked about books that have an impact, Peter stated that he'll give you just one. And it's a book that he thinks resides in the same space as their book, their most recent book. It's called Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference by Stephen Trzeciak and was authored by two medical doctors from the University of Pittsburgh. And it's fascinating examination of an idea similar to theirs about hospitality and healthcare. And the book, it really addresses the question, critical question that most people in healthcare ask and they say, well, we believe, we get the idea that compassion is important for patients as part of the customer experience and so forth. But it doesn't make financial sense. So, that's the point of view.  He'll give the best example. Most physicians today are under tremendous time pressure to see as many patients as quickly as possible, and that's a recurring theme of dissatisfaction for people in healthcare, where they say, “Well, I only saw the doctor for 10 minutes, and half the time he or she was looking at a computer screen. They didn't look at me.”  Well, the problem is that many of these practices, literally, they have performance criteria that says, you should not spend more than 15 or 20 minutes with a patient and you need to move on because the volume needs to be at, anyway.  So, the whole idea of being compassionate, and a big part of that is just listening, and that is listening until the patient has expressed everything he or she would like to express and also making sure they understand what the clinician has concluded and is recommending, that takes time.  And it's a big issue of this demonstrating compassion. And he lives through that because as he says, 10 years in cancer care business. And you talk about the importance of compassion in medical facilities, there's nothing more challenging and potentially difficult than fighting cancer, it's the worst disease that anyone can be diagnosed with. And it happens to be the most expensive disease.  And therefore, compassion is essential in terms of getting people through the process. But anyway, that's a long answer to a great question. But he would recommend that to anybody who is interested in the healthcare customer experience because, as it turns out, they make a case, very compelling case, this is compassion, the delivery of compassion, the demonstration of that makes great financial sense for a whole bunch of reasons. And they build the case for that.  Me: I can just imagine, because as I said to you at the beginning, the average person that goes to their doctor or hospital or clinic, they're in pain. So, when I do trainings for those persons in that type of industry, I genuinely say to them that listen, if you don't genuinely care about other human beings, and you're not genuinely there to help them, you're just in the profession for the financial gain, this is just not the area for you to be in because as you mentioned, compassion is one of those key skills that you need and sadly, a lot of patients and their relatives, they don't get that. Even COVID saw ot, I heard so many cases where I guess they got immune to the fact that people were dying from COVID, you are just another dead person to them. And that person was somebody's dad, was somebody's mom, was somebody's sister, was somebody's child.   Is Healthcare a Need or a Want Service? Peter agreed and shared that it's funny, because they talk to medical professionals about their book. Some of them say, well, all this is wonderful. But healthcare is what they call a need service. And hospitality is a want service, and they stopped them and say, wait a minute, think about what you just said.  The point they make is that, yes, many people pursue healthcare out of need, they're ill, they had an accident, whatever it might be. And they come to that experience with all kinds of anxiety, and all of a sudden, they have issues related to difficulty making an appointment, checking in, the time that it takes, understanding the cost of the service, all the things he just talked about.  And the point he makes is that, yes, it is a need service for many patients who seek emergency care. But that amplifies the importance of the hospitality elements in delivering the care, because the hospitality elements help manage down some of that anxiety.  We've all sat in an emergency room way too long and the anxiety is building and something as simple and a lot of hospitals now do this, which published the wait times in the emergency rooms, they say, okay, your wait time is 32 minutes, well, at least you know that you're going to be there for half an hour, if nobody told you it was 32 minutes, you'd be sitting there 20-25 and wondering what's going on anyway, you get the idea. So, even though it is a need service, and we acknowledge that, we think that it actually underscores the importance of hospitable healthcare.   What Peter is Really Excited About Now! When asked about something he's excited about, Peter shared that it is this book, took them 2 years to write this. And he said, they did a major piece of national research. And the reaction they've gotten to this book has been terrific from not just consumers because they know consumers, they say “Well, wouldn't you like a more hospitable experience?” Everybody says, absolutely. But from healthcare practitioners, they say, “Okay, that sounds really good. Tell me how.”  So, in this book, what they've done is in their model, the fact that PAEER model for each chapter, they've identified very specific action items like how to prepare, how to anticipate, how to engage for healthcare providers, it's almost like a checklist. And it's amazing how healthcare providers react. He'll give one example and it happens to be addressing that number one deficit, which is not knowing the cost of the healthcare service before it's provided.  He was sharing this with a CEO of a large healthcare system in New York couple of weeks ago. And he said, “Okay, smart guy, well tell me how we're supposed to address that.” So, we'll try this on for size. So, when he books, he's talking about non-emergency procedures. Now, emergency procedures are unique, but non-emergency and by the way, that represents a very substantial percentage of the procedures that any hospital system would do. So, you have to schedule the surgery, whatever it might be.  So, he said, “When I confirm my appointment for that particular service or procedure, I don't know the cost, but why don't you give me a pro forma estimate of the cost of that when you confirm my appointment?” It's the same that happens in most industry. So, next week, if you take your car to a car repair service or for service, they're going to give you an estimate, you have to approve that before they do the work, you want to book a hotel room or a vacation, you're going to know the cost of that before you take the trip.  So, why wouldn't the healthcare provider send me an estimate of the expected cost of annual physical, any surgical procedure, whatever it might be. And the reason he says that is the hospital, and the healthcare provider knows the cost of the service before they confirm your appointment. Now, most patients don't know that. But they know the cost because all of those services are already contracted with these insurance companies.  So, they have a very specific dollar amount, they're going to get reimbursed for that, even though that dollar amount as you know is substantially less than what you see in the bill. But his point is that they could give you a pro forma estimate that says, “Okay, this is likely to be between $600 and $800.” And they disclaim that by saying, “We may discover when we do your examination that more tests are required, and therefore, it's going to be a little more expensive.” And they disclose that at the time the appointment is confirmed.  But the point is that that gives people, patients then a general sense of what the cost might be, allows them to make an informed decision about whether or not they want to certain to pursue treatment there or someplace else. He's sure you (Yanique) read all the stories about people that say, “Well, I looked at the cost of an MRI at hospital A, and it was $2500. And I look at an MRI at hospital B and it was $3800. How could it be different? It's the same procedure?”  Well, the idea is that their margins are different, their reimbursement rates are different with insurance companies. They know that, you don't know that, but you could actually as a provider, begin to minimize a lot of that anxiety by simply giving a pro forma estimate.  So, the CEO said, “You know what, that's kind of interesting idea.” He said, you have all that information, but you just don't provide it. So, they're going to begin to explore the possibility of doing that.  By the way, just this week, he saw Amazon health. Amazon is now getting into the primary care business and one of the things, they just released a press from two days ago, press release on this, Amazon health will give you the cost of the service at the time you book the appointment. And he thought to himself, “Wow, somebody's paying attention here.”  Me: Yeah, they saw the need, they did their work. They did their research.  Peter agreed and stated there's an example of what he's talking about.   Where Can We Find Peter Online Website: www.hospitablehealthcare.com   Quote or Saying that During Times of Adversity Peter Uses  When asked about a quote or saying that he tends to revert to, Peter shared that he's not sure it's a quote, but it's more of a mantra and that is, “Tomorrow will be a better day.” And that is if you get consumed by negativity, by certainly today, all the things going on in the world. It's easy to get very dark, very quickly. But you have to awaken with the belief that things will get better and generally they do. And you as an individual will have to be a major catalyst to that, you have to pursue it and you have to be relentless. But yeah, if you ever lose hope in that then you're probably headed to a very dark place. But that would be tomorrow's always going to be a better day. Me: Perfect. Thank you so much for sharing. Now, Peter, we want to just extend our heartfelt gratitude to you for taking time out of your very busy schedule to share about your book, all the research that you did, giving us some real-life, practical examples that our listeners can take back. I think this book that you did is of great value, as you mentioned, not just to patients, but also to persons who are in the healthcare industry, who are service providers, there's clearly a lot of opportunities from a hospitable perspective that healthcare providers could be doing that they're not doing. And I really hope that this book gets to more people, and that they will look on it, not like the person mentioned, it's a need and not a want, but look on it that at the end of the day, in everything we're doing, there's always an opportunity to create that experience that people would want to come back to you, even if it's a need, even if you don't necessarily want to go back and see your GP or your ophthalmologist or your dermatologist, you want to be cured. But at the end of the day, when you walked away from that experience, you will be motivated to want to go back if something should happen to you and not feel demotivated not to go back, because the experience was not good. So, I do think that what you shared with us here today will be of great value, encourage all of the work that you're doing and thank you, thank you so much again.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Hospitable Healthcare: Just What the Patient Ordered! By Peter Yesawich Ph. D and Stowe Shoemaker Ph.D •     Compassionomics: The Revolutionary Scientific Evidence That Caaring Makes a Difference by Stephen Trzeciak   The ABC's of a Fantastic Customer Experience  Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare industry clients - and Vice Chairman Emeritus of MMGY Global, one of the country's leading marketing communications companies renowned for its strategic thinking, breakthrough creativity, and innovation in marketing practice.  Yesawich has contributed to the development of marketing programs for some of the industry's most popular brands, destinations and organizations including: Fairmont Hotel & Resorts, Hilton International, Disney Parks & Resorts, Universal Studios, Atlantis, The Broadmoor, Sandals Resorts, Wynn Las Vegas, Marriott Vacation Club International, the Mexico Tourism Board, and the U.S. Olympic Committee, to name a few.  He is co-author of Marketing Leadership in Hospitality and Tourism, and the new book, Hospitable Healthcare: Just What the Patient Ordered!   Questions •  Could you share a little bit about your journey? •  Have you seen any common themes as it relates to customer service delivery on the part of the service provider that you think is universal to both areas? •  Now, could you also share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business? •  Can you also share with our listeners, maybe one or two books that you have read, it could be a book that you read a very long time ago, or even one that you've read recently, but it had a great impact on you. •     What's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. •  Where can listeners find you online? •  Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to just get you back on track. Do you have one of those?    Highlights Peter's Journey Me: Could you share a little bit about your journey? I know in your bio, it gives us a summary of the clients that you've worked with, some of the impact that you've had. But we always like to hear in the own words of our guests, their words of how their journey has been and how they got to where they are today.   Peter shared that most of his career has been spent in the hospitality field, as you mentioned in your introduction there. Actually, when he finished school, he has a PhD in Psychology, and he never practised clinically, but he always wanted to use the education to understand the influence of marketing communication. So, that's what he did for a period of roughly 35 years. And then, for a 10-year period, he took a sabbatical and he went into the healthcare business. And he did that for a bunch of reasons. But he joined a national oncology company by the name of Cancer Treatment Centres of America. They had 5 destination hospitals, 10 clinics served about 15,000 patients annually.  So, he had a unique perspective in hospitality, having worked with a number of the brands you mentioned, and in healthcare, and when I got to healthcare, it was very obvious to him that the health care experience for patients could be improved significantly if healthcare providers simply adopted many of the principles that have essentially led to the success of hospitality brands. So, that's the short version.  And then a couple of years ago, he was in Las Vegas making a speech and he was in the greenroom. And he bumped into a gentleman by the name Stowe Shoemaker and he's a gentleman he's known for probably 20-25 plus years. He's a gentleman who has a very distinguished career in academia.  And he at the time, was the Dean of the Hospitality Management Programme at the University of Nevada, Las Vegas. And prior to that, he was in Houston at the University of Houston, where he also had a joint appointment with the MD Anderson Cancer Centre. So, they're trading notes and he said, “So, it's amazing, your background is very similar to mine, because we both have experience in hospitality and healthcare. And we had the same kind of perspective, and that is that the healthcare experience could really be improved.” And that's what ultimately lead to them writing this book.   Universal Themes Across Hospitality and Healthcare Me: Awesome. So, hospitality and healthcare, those are two very important industries. Hospitality is more about fun and healthcare, of course, is about just living a healthy lifestyle, but seeing that you have exposure and experience in both industries, would you say there are some common themes in terms of customer service expectations that customers would have, because at the end of the day, if you go into a resort or a hotel you are going on vacation, 9 out of 10 times, people travel for business as well. But pretty much you're not in pain, whereas, 9 out of 10 times, if you're going to healthcare, you go for your check-ups, but most people a lot of times are already in pain why they're visiting their doctor, whether it be a clinic or hospital. So, have you seen any common themes as it relates to customer service delivery on the part of the service provider that you think is universal to both areas?   Peter stated that it's a great question. And the answer is there are many, in fact. But let him begin by asking the question of your listeners, which is the way he really like to start the conversation, and that is he asked, “Can you think of a healthcare experience that you've had that was either unsatisfactory or gone wrong?”  And the answer for everyone is absolutely, yes. Everybody has a story about a healthcare experience that went wrong. And then he stopped them. And he says, well think about the primary reason for that. And it's interesting to note that very rarely, is the reason is the clinical outcome the reason. Clinical outcome generally is very satisfactory for people in healthcare. But the reason primarily is the way the healthcare service was delivered.  So, to Yanique's question, they actually began writing this book by doing a survey of 1200 adults in the US. And what they did is they looked at 22 common points of customer engagement, that are unique to both healthcare and hospitality, for example, the very front end, how easy or difficult is to get an appointment? We all hear stories about someone who wants to make an appointment with a certain type of medical specialist, and they're disappointed because it takes weeks or months to do that, how does that experience compare with making a reservation, for example.  And then all the way through whether or not you know the cost of the service before it's provided, in the hospitality industry, you absolutely do, because when you book, at that point, typically the cost of the service is confirmed, unfortunately, in the healthcare business, after you confirm an appointment, it's very rare that you know the cost of the service before you receive it. And he's sure you've (Yanique) got a story, everybody has a story about a surprise medical bill and how disappointing and unnerving that is. All the way through whether or not the provider asks you for feedback on the experience.   Last night, for example, he had dinner with some friends, and they booked the reservation on Open Table. And true to form, this morning, 8 o'clock, he gets an email from Open Table says, “How was your experience?” He will also tell you, a couple of weeks ago, he had an executive physical at a very well-known healthcare provider, and he has yet to hear from them to ask him about his experience as a patient.  So, point is that there are 22 of these points of customer engagement that they measured in the survey with 1200 adults. And basically, what they did is they asked them to rate their experience in 5 categories to compare their reaction or their experience on the 22 points of service engagement for hospitals - number 1, for walking clinics - number 2, for doctors' offices - number 3, for lodging - number 4, that would be Hotels and Resorts. And the 5th was in dining and restaurants.  So, the way to think about this is they have kind of a 5 by 22 matrix. And in each cell, they have 1200 observations, so they have a really, really robust kind of basis analysis, in the punch line and all of that to your question about the common points of customer engagement.  What they then calculated is what they call the hospitality deficit and that is how much people felt the experience in healthcare was a deficit in terms of the service experience, versus hospitality. And out of that came 5 specific themes. He's happy to talk you through those. But that's a lot to kind of process. But the answer was, yeah, there are 22 common points of customer engagement that they identified, and they examined.   Me: Perfect. So, 22, that's a lot, you want to kind of just maybe run through, just maybe this list the 22 for us, and then maybe you could talk about some of the ones that are near and dear to your heart?   Peter shared that what they did is they actually collapsed these into 5 themes. So, he'll kind of just talk to those specifically. And then they can drill down on any of them that would be of interest.  So, the number one source of this deficit in service delivery between healthcare and hospitality is what he mentioned a moment ago, and that is for individuals not knowing or understanding the cost of the service before they receive it. And we've all had that experience in healthcare, whether if the bill is easy to understand or difficult to understand, whether or not if you know how much to pay for the service before you receive it. And then whether or not the cost of the service is consistent with your expectation. So, all of those kind of roll up into that first trend. And that is the primary source of dissatisfaction patients have with the healthcare experience. And you can probably think of an example for you personally, he has them, he's sure the listeners have them. The second theme that came out of this really interesting was the fact that patients and healthcare don't feel like their business, so to speak, is appreciated by the providers. Now in hospitality, you get many thank yous, you get a thank you when you check in, and thank you when you checkout, you get a thank you when the waiter takes the order, you get a thank you when the bills presented.  And if you think about the expressions of appreciation patients have in healthcare, that's very rare. It's almost like, in many respects, for some providers, you the patient should be thanking the provider for the provider delivering the service. But that's the second kind of source of this deficit.  The third is the whole arrival experience and reception. And we all have kind of stories about the clipboard, the dreaded clipboard, you show up at the doctor's office, and they hand you the clipboard and say, “Please fill this out.”  And the irony is, you may have filled out the same clipboard a couple of weeks prior, either at the same physician's office, or a similar, and maybe a referral that has been made. But how about the whole environment, a lot of doctors' offices and hospitals have worked hard on that in recent years, but it's still nothing like walking into a three or four star hotel or a restaurant where they've really given a lot of thought to things like colours, and textures, and aromas, and all the things that really do impact our sense of arrival and the way we're greeted, when we arrive too.  The fourth theme is what they call service logistics. And that's this ease or difficulty of making an appointment or getting a reservation. And then the other aspect of that is the check in process, is it easy. He suspects many of the listeners are members of frequency programs, like whether it's with hotels, or airlines or restaurants. And they've worked very hard to create these customer profiles, right, they understand your preferences, they know that maybe you like a certain type of pillow in a hotel, or a certain type of bedding, or a seat on an aeroplane, it's interesting in the healthcare business, that kind of information although it's readily available, is very rarely tracked and used.  So, what happens is the check in process becomes very cumbersome, go back to the idea of the dreaded clipboard, but it's providing the same information over and over again. Or the other thing in hospitality is that's been very effective in terms of recognising customers, is giving them a little special attention.  So, for example, if you're a member of a loyalty program for a hotel company, you might check in at a different location at the front desk, so they might have a little plaque there that says, “Reserved for our loyalty members” or whatever.  In the airline business, people scrambled to get loyalty status, so they can get an overhead bin when they get on the plane, or that maybe they have a chance to pick a seat ahead of time.  So, the whole idea is that there's some special recognition, doesn't happen in healthcare, right? You stand in the same line with everybody else, whether or not you are a repeat patient or first-time patient. And we can talk about that, because there are ways to solve that in healthcare, but they don't exist today.  And then the last theme here is they call service recovery. You know for example if you're off in a restaurant, and the entree comes in and you're unhappy and you mentioned that to the waiter or waitress, what happens is, they're very quick to remove it and replace it and they might even give you a complimentary dessert. They'd say the sorry that happened. Or if you're really unhappy, they just take it off your bill. Whatever happens when people contest a charge from a healthcare provider, have you ever tried to do that? You know what happens? It goes nowhere. And so, many times you're arguing with the insurance company, or you might even be arguing with the provider. But the point is that service recovery is very poor in healthcare, and it's very good in hospitality.  So, those are five themes, it's knowing the cost of the service, being appreciated as a customer, the whole arrival experience, the service logistics that is the check in process, and so forth. And then finally, service recovery. So, the 22, they kind of collapse into those 5.   Me: So, to be really honest, of all the themes that you mentioned just know, the one that you mentioned about loyalty from a healthcare perspective, that was like a BFO for me, a blinding flash of the obvious, because you're so right, like most industries have some form of reward that you get for being loyal to them. I don't have one doctor that I go to my ophthalmologist, my gynaecologist, my GP, none of them and I've been going to them for years. My dermatologist, I've been going to her from I was 16. Wouldn't they benefit from making their customers, their patients feel like they valid them? And because the reality is we can switch, I've switched doctors in the years I've been going for various reasons.  I remember when I just had my daughter, the paediatrician was extremely cold in some feedback he had given me when she was 6 months old, she had this really high temperature, I was a first time mom, I was 24 and I called the office to schedule an appointment, because I was doing all the things at home to get the fever down, and it wasn't working. And their response was, I should just bring her in later in the day. And when I spoke to him, finally, he said he was playing golf and that statement in itself made me switch. I've told that story to so many people, she's 18, she turned 18, two weeks ago, and that was when she was six months old. And I've never forgotten it. And I would never recommend anybody to go to him based on that experience.   Peter stated that Yanique hit the nail on the head with that, one of the things that they examined in the book is they actually created a service model for healthcare practitioners, that has five elements in it, it's called the PAEER Model, that's an abbreviation. The P is to Prepare the care for the patients. And that's the whole idea of learning more about them before they arrived. The next is A, which is to Anticipate, which gets into this whole issue of the anxiety that people feel when they're pursuing healthcare services, particularly if it's in kind of an emergency situation, we can come back to that in a second. The first E is the Engagement Process that's this check in or the arrival and how easy or difficult it is. The second E is Evaluation, that's asking for feedback. And the one the last is R, which is what you just mentioned, which is Reward. So, let's just take a second and explore that. And let him digress for a second because this is a little bit of humour. But he thinks it makes the point.  They open the book with a story about a fictitious patient. It's a guy who is in his mid 40s. And he lives in Ohio, and he's pretty concerned about his health, he goes for an annual physical, and his PCP says, “Okay, time for your first colonoscopy.” So, they chronicle this guy's experience, trying to get a hold of the gastroenterologist making an appointment, how difficult that was, the fact that he shows up, they don't really recognize him, have no background information. So, he's got to take a half an hour with the clipboard to fill all that out. The fact that he doesn't know the physician and the first time he sees the gastroenterologist is when he's lying on the gurney, and they roll them in. He has the colonoscopy, and he wakes up and says, “How did you do?” And they said, “Well, we can't tell you. But maybe a couple of days, we'll have some results.” So, the guy worries all the way home, finally gets some good news.   But a couple of days later, he gets a bill in the mail from the anaesthesiologist that he wasn't expecting, it was another $700.00. Nobody told him about that. And a week later, he gets another bill, which is the equivalent of a one month's mortgage payment that nobody told him about. So, the guy goes wow. Well, six weeks later, he and his wife decided to go to Vegas for a weekend. So, they go online, and they look at the options, they find a spectacular hotel on the Strip, the guy's a member of the hotel's loyalty program. So, when they show up, he goes to the Front Desk, they say, “Mr. Smith, we're delighted to let you know we've upgraded you to a suite.” And the guy goes, “Wow, that's terrific.” So, they go to the suite, they have a wonderful time dining and shows and so forth. He's ready to check out.  So, he looks at the app on his phone, it's exactly what he thought it was going to cost. And when he gets to the front to the exit, the doorman says, “Mr. Smith, we hope you had a wonderful time and we can't wait to see you again.” By the way, nobody said that to him when he left the gastro's office. And so, two weeks later gets his visa bill and it's exactly what he thought it was going to be. And he notices he gets 3000 reward points for his trip to Vegas.  And so, they asked the question, “Why didn't he get reward points for his colonoscopy?” Now, when he says that most people go, “What? what are you kidding?” “No, we're not kidding.” It's to your point, why do healthcare providers not have loyalty programs? And you think that that would make more sense in healthcare because the older we get the more healthcare we use? So, you'd think well, there'll be reasons to encourage people to come back. Well and the answer to that is, most people in healthcare have never thought about it, they didn't think it was appropriate. Now, there are certain legal restrictions if you have like Medicare, and Medicaid, where you can't have any kind of financial inducement for people to come for care.  But two thirds of the people in this country with a healthcare insurance, it's a commercial insurance, and that is absolutely appropriate. So anyway, they think that's a horizon that you're going to see a lot more of in healthcare, that more and more healthcare providers are going to start introducing these loyalty programs. Now, it doesn't have to be any kind of financial incentive, it could be maybe it's free cancer screenings, maybe it's free educational programs on nutritional foods, or maybe it's yoga classes, things that get you to live a healthier life. But it's absolutely a wonderful point and they think it's going to be more popular in the future.   Me: That's definitely a gap that they're missing out on, absolutely. Love that we dovetail nicely into that, and you're able to kind of give us a pretty good synopsis of what the book is about. I have started consuming it, I remember that story about the gentleman at the beginning, because I remember reading that at the beginning. I haven't completed the book fully yet, but I'm really enjoying the content and the comparisons, which is why I asked that first question at the beginning. So, I'm really appreciative of how you went into it and gave us some really good examples.   App, Website or Tool that Peter Absolutely Can't Live Without in His Business When asked about online resource that he cannot live without in his business, Peter shared that that's a great question. And he will tell say that he's sure like he's everybody else in that it's got to be Google. It's just a wealth of information, which ultimately leads to more specific sites and content that reflect the uniqueness of the search.   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Hello everyone, and welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. Today's episode features two cruise planners advisors – Tawnee Sons and Julie Irovando of World2Sea, who were just named the runners up in the TravelAge West Trendsetter award for Best Group Booking Effort, an award sponsored by Sandals Resorts. In just eight months, Tawnee and Julie organized a Tampa Bay Bucaneers fan cruise with Celebrity Cruises. You'll hear how the pair secured a partnership with the sports team, and how they worked with local media in the community and social media influencers to spread the word about the cruise. You'll also hear their tips for booking a group of this magnitude and what they plan to differently for year 2.    RESOURCES MENTIONED IN THIS EPISODE Contact Sons and Irovando: tsons@cruiseplanners.comjirovando@cruiseplanners.com  Tampa Bay Bucs Cruise Instagram: @TBBucsCruise ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Tune in on Monday, 10/9/23, for a new episode of The Doctor Whisperer Show featuring Author of "HOSPITABLE HEALTHCARE," Peter Yesawich, Ph.D. ▪︎ ▪︎ ▪︎ A︎BOUT OUR GUEST: Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC, and Vice Chairman Emeritus of MMGY Global. Hospitable Healthcare Partners, LLC, is a marketing consultancy serving hospitality and healthcare industry clients. MMGY Global, America's leading marketing communications agency serving travel, leisure and entertainment industry clients, is renowned for its strategic thinking, breakthrough creativity, and innovation in marketing practice. The agency's Travel Intelligence Group is widely regarded as one of the most respected sources of insights into the travel habits, preferences, and intentions of Americans. Yesawich has contributed to the development of marketing programs for some of the industry's most admired brands and popular destinations including Fairmont Hotels & Resorts, Hilton International, The Leading Hotels of the World, Atlantis, Baha Mar, The Breakers, The Broadmoor, CanyonRanch, Sandals Resorts, Sensei, Wynn Las Vegas, Interval International, Marriott Vacation Club International, Bahamas Ministry of Tourism, Bermuda Tourist Board, Dominican Republic Ministry of Tourism, Mexico Tourism Board, Disney Parks & Resorts, Universal Studios, the U.S. Olympic Committee and travel. From 2010 to 2020, Yesawich served as Chief Growth Officer (CGO) of Cancer Treatment Centers of America® (CTCA), a national network of specialty hospitals and outpatient clinics treating adults diagnosed with complex or advanced-stage cancer. CTCA became the most recognized national cancer care provider in the U.S. and third most positively perceived hospital system in the country during his tenure as CGO. Yesawich has been a frequent commentator on marketing trends in The New York Times, Los Angeles Times, Wall Street Journal, USA TODAY, Time, Newsweek, on the CNN, CNBC, MSNBC, and BBC World television networks, and on National Public Radio (npr). Yesawich received the World Travel Award from the American Association of Travel Editors, the Albert E. Koehl Award from the Hospitality Sales & Marketing Association International (HSMAI), the Silver Medal from the American Advertising Federation, and the Spirit of Hospitality Award from the Destination Marketing Association International (DMAI). He is a former Visiting Associate Professor at Cornell University and member of the board of directors of the Travel Industry Association of America. A frequent contributor to trade and professional journals, he is co-author of Marketing Leadership in Hospitality and Tourism, and Hospitable Healthcare: Just What the Patient Ordered! Yesawich received B.S., M.S., and Ph.D. degrees from Cornell; postgraduate studies at Yale and Stanford. https://hospitablehealthcare.com/ ▪︎ ▪︎ ▪︎ Thank you to our sponsor, SRA 831b Admin, for supporting the show! Click here to learn more: ⁠http://831b.com⁠ #businessofmedicine #medicalindustry #HealthcarePodcast #healthcareindustry #healthcare #business --- Send in a voice message: https://podcasters.spotify.com/pod/show/thedoctorwhisperer/message

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. Today's episode features Celeste Peters of Caribbean Travel Queen. Peters recently won TravelAge West's Trendsetter award in the category of Best Group Booking Effort, an award sponsored by Sandals Resorts. You'll hear how Peters turned her first group booking – an event for house music DJs and their fans – into a successful annual gathering. This year, she's planning the second installment of the same event for 500 people. She'll explain why she thinks the trend toward hotel buyouts is here to stay, how other travel advisors can successfully book events and the unexpected challenges that popped up for her in the process of booking this group. RESOURCES MENTIONED IN THIS EPISODE Caribbean Travel Queen Caribbean Travel Queen on: Facebook Instagram ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

In light of World Tourism Day this September 27, we're diving into the transformative power of travel in the Caribbean, spotlighting the incredible work of the Sandals Foundation and the Sandals Resorts and Beaches Resorts brands. They are pioneers in creating programs that empower local communities—a mission fueled by love and celebrated daily, especially on World Tourism Day. We'll speak with Heidi Clarke of the Sandals Foundation to learn all about the Power of Giving in the Caribbean.

Episode 123 – From Child Actor to Voice Actor – Connor Quinn Welcome to The Voiceover Gurus podcast! In part two of this episode, Linda had the pleasure of chatting with Connor Quinn, a gifted voiceover actor who started his career at just six years old. With 50 years of experience under his belt, his stories are truly captivating and inspiring for anyone learning about the business. About Connor: Connor's familiar, multi-award winning voices have been heard introducing some of the most loved movies of all time—as well as radio and TV  commercials, cartoons and video games.  His career began at the age of 6, doing on-camera work in Hollywood for  hundreds of TV commercials (JELL-O, Coca-Cola, McDonald's among others) as  a child actor, as well as appearances on such loved television shows as Little  House on the Prairie, Sesame Street.  He transitioned behind the microphone in his teens, voicing many projects  for Disney, NBC and getting to train with some of the legends of voice-overs.  Including Daws Butler, Corey Burton and Hal Douglas.  2023 marks Connor's 36th year in voice overs. Over the years he has voiced  tens of thousands of commercials. His voice is regularly heard on the Howard  Stern Show, his voice characterizations have been used for The Walking Dead,  Star Trek as well as voicing characters for Disney's classic video game, Kingdom  Hearts. He is the iconic voice, that some of the world's most trusted brands have  turned to, including Visaa, Sandals Resorts, Crayola, Dollywood, Pandora, and  The History Channel, among many others.  Please visit Connors website: www.voxguy.com FOR MORE INFO ON THE SHOW, PLEASE VISIT: https://voiceover.guru/ https://learnwiththegurus.com/ Linda Bruno Voice Actress  https://www.lindabruno.com Alyssa Jayson Actress and Musician http://www.alyssajayson.com  

Let's dive into today's episode with a special guest: Erica Wedepohl, Territory Director for the Caribbean Region from PADI SCUBA, joins the show to tell the story behind the diving experience at Sandals Royal Curaçao. In this episode, we'll explore the fantastic partnership between Sandals Resorts and PADI SCUBA, what the underwater experience is like at Sandals Royal Curaçao, what makes diving so memorable, and how guests can get dive certified from the idyllic comfort of their vacation. 

Episode 122 – From Child Actor to Voice Actor – Connor Quinn Welcome to The Voiceover Gurus podcast! In part one of this two part episode, Linda had the pleasure of chatting with Connor Quinn, a gifted voiceover actor who started his career at just six years old. With 50 years of experience under his belt, his stories are truly captivating and inspiring for anyone learning about the business. About Connor: Connor's familiar, multi-award winning voices have been heard introducing some of the most loved movies of all time—as well as radio and TV  commercials, cartoons and video games.  His career began at the age of 6, doing on-camera work in Hollywood for  hundreds of TV commercials (JELL-O, Coca-Cola, McDonald's among others) as  a child actor, as well as appearances on such loved television shows as Little  House on the Prairie, Sesame Street.  He transitioned behind the microphone in his teens, voicing many projects  for Disney, NBC and getting to train with some of the legends of voice-overs.  Including Daws Butler, Corey Burton and Hal Douglas.  2023 marks Connor's 36th year in voice overs. Over the years he has voiced  tens of thousands of commercials. His voice is regularly heard on the Howard  Stern Show, his voice characterizations have been used for The Walking Dead,  Star Trek as well as voicing characters for Disney's classic video game, Kingdom  Hearts. He is the iconic voice, that some of the world's most trusted brands have  turned to, including Visaa, Sandals Resorts, Crayola, Dollywood, Pandora, and  The History Channel, among many others.  Please visit Connors website: www.voxguy.com FOR MORE INFO ON THE SHOW, PLEASE VISIT: https://voiceover.guru/ https://learnwiththegurus.com/ Linda Bruno Voice Actress  https://www.lindabruno.com Alyssa Jayson Actress and Musician http://www.alyssajayson.com  

Robin Thieme is back to discuss life and longing for her first trip to Sandals. Is she going? Tune in to find out!

On today's episode, we'll delve into the world of travel advisors with esteemed guests Mr. Gary Sadler, OD, Executive Vice President of Sales & Industry Relations at Unique Vacations Inc, and Mr. Zane Kerby, CEO & President of ASTA, the American Society of Travel Advisors. Broadcasting from the Sandals Dunn's River, we explore the role of Travel Advisors and their ability to curate your ideal experience at Sandals Resorts.

This week, Marie Ela Lanzanas, chief concierge at the Waldorf Astoria Dubai Palm Jumeirah, shares her top tips for travelling in the UAE and Monocle's Tomos Lewis gives us the lowdown from Toronto. Also in the programme: we speak to Adam Stewart, executive chairman of Sandals Resorts International, and Charlotte McDonald-Gibson takes a ride on the newly renovated Orient Express. Plus, our correspondents from around the world answer listeners' questions.See omnystudio.com/listener for privacy information.

Are you a daring foodie, an off-route adrenaline-seeker, or an aquatic adventurer? Maybe all three? On today's PalmCast, we sit down with an Island Routes Adventure Tour expert to discover your excursion type and how Island Routes caters to all kinds of explorers. We'll chat about all things adventurous for Sandals Resorts guests ready to take a curated escape suited to their needs.

Make sure your headphones are waterproof before tuning in—today's episode is a splash. On this week's PalmCast, we take to Sandals Emerald Bay to speak with the watersports team. From snorkeling escapades to paddleboarding and hobie cats, Sandals Resorts offers all types of water adventures for the seafaring travaler. Tune in to learn more.

Carrie Cariello—mother, advocate, and writer—struggled to find a vacation destination to accommodate her family's needs. Specifically, the needs of her son Jack, who has an autism diagnosis. While vacationing at Sandals Resorts, Carrie heard about Beaches Resort's autism-friendly vacations and its efforts to become certified through the IBCCES, a rigorous standard for autism education. After their first trip to Beaches Resorts, Carrie's family now visits annually. Listen in on Carrie's empowering first-hand account of her family's travels, as the Sandals PalmCast continues to recognize Autism Acceptance Month.

Join us for a PalmCast exclusive episode where we invite Sandals Resorts' Executive Chairman Adam Stewart to ‘kick off his sandals' by joining us for a fun, laid-back conversation to get to know him on a personal level. Listen in for a true island-style chat, as he shares his personal stories, from his personal journey of growing up alongside the iconic Sandals brand, to his go-to resort adventures.

The Queens battle it out in a Valentine's themed VERSES EPISODE, this week, rating and reviewing both a 5 Star and a 1 Star Trustpilot Review for Sandals Resorts! Chelsey sings the blues, Terry has a huge correction, and the Queens change their names to Nate. Are you gay?(01:33) Lodge a Complaint!(13:29) Sandals Resorts(18:57) 1 Star Review(41:50) Exclusive Offer(43:03) Sweethearts or Sourstarts?(51:33) 5 Star Review(01:09:19) My Royal Highness(01:13:00) DO - NATE! (01:13:52) On This Week's After Show PodReview The Pod at lovethepodcast.com/thereviewqueensDONATE to the Production of Review That Review by visiting ReviewThatReview.com/Donate Click Here to Join our Patreon for Bonus content and Member's Only After-Show Companion Podcast featuring additional reviews, deeper dives, salacious stories, and more.***** PROMO CODES *****REVIEWQUEEN at clean.emailREVIEW40 at vitable.com.auREVIEWQUEEN at shesbirdie.comREVIEWQUEEN40 at NatalieWeissVoice.comQUEEN15 at SmartPatches.comQUEEN at superchewer.com***Click Here to Join the Queendom Mailing List!Leave us a voicemail at 1-850-REVIEW-0WATCH CLIPS on YouTube!Visit our website for more: www.ReviewThatReview.com@TheReviewQueens | @ChelseyBD | @TreyGerrald ---Review That Review is an independent podcast. Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound design by...

This Rick is wild. Adam Stewart, the Executive Chairman of Sandals Resorts, joins us to the story of his family business. Pick 6 standings. The catamaran ride yesterday was a pony. Iggy was a man vs. the sea. Refurbished sybians. Iggy's career overseas. Iggy is no longer posting or commenting on the Fan Page. Listeners don't buy it. Iggy wants to go to town to buy some swag. Max Patchen, the head of Island Routes, joins us. Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This Rick is wild. Adam Stewart, the Executive Chairman of Sandals Resorts, joins us to the story of his family business. Pick 6 standings. The catamaran ride yesterday was a pony. Iggy was a man vs. the sea. Refurbished sybians. Iggy's career overseas. Iggy is no longer posting or commenting on the Fan Page. Listeners don't buy it. Iggy wants to go to town to buy some swag. Max Patchen, the head of Island Routes, joins us.

This week, Dr. Kim is talking to Robert Mack. Robert Mack is an Ivy League-Educated, Positive Psychology Expert, Celebrity Happiness Coach, Published Author, and Television Host & Producer. His work has been endorsed by Oprah, Vanessa Williams, Lisa Nichols, and many others. In addition to serving as Celebrity Love Coach for Famously Single on the E! Network for two seasons, Robert also worked as Consulting Producer and On-Camera Expert for Mind Your Business on the OWN Network and Executive Producer and Host of Good Morning LaLa Land on Apple TV and Hulu.He has been featured on television shows like Good Morning America, The Today Show, CBS Morning Show, and Access Hollywood and in magazines like GQ, Self, Health, Cosmopolitan, Well + Good, and Glamour.Robert's first book, Happiness from the Inside Out: The Art and Science of Fulfillment, is celebrity-endorsed and critically-acclaimed.​His most recent release,Love from the Inside Out: Lessons and Inspiration for Loving Yourself, Your Life, and Each Other, is a best-seller.Robert coaches individuals from all walks of life—including professional athletes, popular entertainers, senior executives, and everyday people alike—and consults with organizations of all kinds, such as Google, YouTube, Facebook, Twilio, Microsoft, SalesForce, Deloitte Consulting, Capital One, and many others. After pursuing an MBA, Robert attained a Masters in Applied Positive Psychology (MAPP)—the science of happiness—from the University of Pennsylvania, an ivy-league institution. The MAPP degree is held by only a few dozen people in the world.​Prior to his current work, Robert worked as a Big 5 Management Consultant and, then, as a Professional Model and Actor. He's worked for clients like Nike, Reebok, Nordstrom, Neiman Marcus, Sandals Resorts, St. Kitts Tourism, and Toys-R-Us, and he played "Paco" on the CW's short-lived TV series, South Beach. Find out more at www.coachrobmack.comSee omnystudio.com/listener for privacy information.

Subscribe! On this show we rank our favorite Sandals Resorts! We've been to every single one of them and have a great prespective on each resort and what makes them all different. We discuss our favorite and name a champion! Enjoy this episode and check out all of our links below!For Travel Quotes: https://www.PenyakTravel.com/contact CLICK TO CALL: 1-800-674-3278

Join Alston, Tim, Cristina, correspondent Chretien, and special guest Jake Coldiron talk all things golf at Sandals and Beaches Resorts. Jake is the National Manager of Sales for Golf at Sandals and Beaches Resorts. Follow the hosts on Instagram @TravelmationPodcast

Join Alston and Cristina as they interview Mallory and Chretien Dumond on their recent family vacation to Beaches Turks and Caicos!Follow the hosts on Instagram @TravelmationPodcast

Joe Biden has always been willing to reach across the aisle to get the job done, but over the weekend he called out today's congress for not being principled enough "And even back in the old days when we had real segregationists like Eastland and Thurmond and all those guys. But at least we'd end up eating lunch together. Things have changed. We gotta bring it back." (00:15:30). Also updates on penis arm guy and his dating life, and mysterious deaths at Sandals resorts. (00:00:00) - Timestamps Cup of Coffee in the Big Time (00:06:55) - Fun Fact: Orcas play with their food (Bonus Dog - Rail Carts) (00:11:17) - Ukraine: Bono Has Entered the Chat + Russia V Day Implications (00:13:50) - Protests Outside Kavanaugh's House (00:15:30) - Biden: Segregationists in Today's Congress Just Aren't What The Used to Be (00:17:21) - Will's Wild World of Sports (00:22:53) - Mysterious Deaths at Sandals Resorts and Lake Meade Wes's Health Updates (00:33:25) - Guy Who Re-Grew Penis on Arm Shoots Shot at Kate Beckinsale (00:42:38) - Guy Who Got Pig Heard Transplant Died of Pig Virus TikTok International Moment (00:49:43) - India - Monkey Stole Evidence in Murder Case (00:54:00) - Indonesia - IG Influencer Booted from Bali of Nude Photo on Sacred Tree These stories, and much more, brought to you by our incredible sponsors: Noom Mood - Worry less and feel happier. Sign up for your trial at https://Noom.com/FACTOR Sunday - Full-season plans start at just $129, and you can get 20% off at checkout when you visit https://GetSunday.com/Factor Fast Growing Trees - Go to https://FastGrowingTrees/FACTOR right now, and you'll get 15% off your entire order Go to store.hardfactor.com and patreon.com/hardfactor to support the pod with incredible merch and bonus podcasts Leave us a Voicemail at 512-270-1480, send us a voice memo to hardfactorvoicemail@gmail.com, and/or leave a 5-Star review on Apple Podcasts to hear it on Friday's show Other Places to Listen: Spotify, Google Podcasts, Stitcher, Lots More... Watch Full Episodes on YouTube Follow @HardFactorNews on Instagram, Twitter, TikTok, and Facebook --- Support this podcast: https://anchor.fm/hard-factor/support