Podcasts about small business management

Plenty of Pilates studios look successful from the outside. The numbers tell a different story. In this episode, Lesley Logan sits down in person with Julian Barnes, co-founder and CEO of the BFS Network, the boutique fitness industry's market intelligence company behind the annual State of the Industry report. Julian brings the data from 500-plus studios across 46 states. Lesley brings the how. Together they break down the five numbers that separate a real business from an expensive hobby, and what it actually takes to keep clients for years instead of weeks. If you have any questions about this episode or want to get some of the resources we mentioned, head over to LesleyLogan.co/podcast https://lesleylogan.co/podcast/. If you have any comments or questions about the Be It pod shoot us a message at beit@lesleylogan.co mailto:beit@lesleylogan.co. And as always, if you're enjoying the show please share it with someone who you think would enjoy it as well. It is your continued support that will help us continue to help others. Thank you so much! Never miss another show by subscribing at LesleyLogan.co/subscribe https://lesleylogan.co/podcast/#follow-subscribe-free.In this episode you will learn about:The five KPIs that profitable studios track every month.Why referrals still beat social media for new leads.How to structure an intro offer that converts.The objection scripts that turn a maybe into a yes.Why holding clients accountable is what kills churn.Episode References/Links:BFS Network – bfsnetwork.comBFS Pilates Studio Benchmarks Report - BFSreport.com or BFSpilatesreport.comFacebook https://beitpod.com/thebfsnetwork https://www.facebook.com/thebfsnetwork?mibextid=wwXIfr&mibextid=wwXIfrSubmit your wins or questions - https://beitpod.com/questionsGuest Bio:Julian Barnes is Co-Founder and CEO of the BFS Network, the premier growth accelerator and market intelligence company in the beauty, fitness, and self-care industry. He leads BFS' CEO Network — the premier peer-to-peer leadership network for multi-location, multimillion-dollar operators who are building to scale — and serves as Managing Director of the Global Leadership Council, whose members collectively operate more than 10,000 locations worldwide. He also serves as an Outside Director for a global fitness brand. Barnes created NYU's Institute in Entrepreneurship & Small Business Management and served on the US Tennis Association's Investment Committee, which managed a $200M portfolio. He holds a BA from Tufts and a JD from UNC Chapel Hill.If you enjoyed this episode, make sure and give us a five star rating and leave us a review on iTunes, Podcast Addict, Podchaser or Castbox. https://lovethepodcast.com/BITYSIDEALS! DEALS! DEALS! DEALS! https://onlinepilatesclasses.com/memberships/perks/#equipmentCheck out all our Preferred Vendors & Special Deals from Clair Sparrow, Sensate, Lyfefuel BeeKeeper's Naturals, Sauna Space, HigherDose, AG1 and ToeSox https://onlinepilatesclasses.com/memberships/perks/#equipmentBe in the know with all the workshops at OPC https://workshops.onlinepilatesclasses.com/lp-workshop-waitlistBe It Till You See It Podcast Survey https://pod.lesleylogan.co/be-it-podcasts-surveyBe a part of Lesley's Pilates Mentorship https://lesleylogan.co/elevate/FREE Ditching Busy Webinar https://ditchingbusy.com/Resources:Watch the Be It Till You See It podcast on YouTube! https://www.youtube.com/channel/UCq08HES7xLMvVa3Fy5DR8-gLesley Logan website https://lesleylogan.co/Be It Till You See It Podcast https://lesleylogan.co/podcast/Online Pilates Classes by Lesley Logan https://onlinepilatesclasses.com/Online Pilates Classes by Lesley Logan on YouTube https://www.youtube.com/channel/UCjogqXLnfyhS5VlU4rdzlnQProfitable Pilates https://profitablepilates.com/about/Follow Us on Social Media:Instagram https://www.instagram.com/lesley.logan/The Be It Till You See It Podcast YouTube channel https://www.youtube.com/channel/UCq08HES7xLMvVa3Fy5DR8-gFacebook https://www.facebook.com/llogan.pilatesLinkedIn https://www.linkedin.com/in/lesley-logan/The OPC YouTube Channel https://www.youtube.com/@OnlinePilatesClasses Episode Transcript:Julian Barnes 0:00  You have to be confident enough, both in your own abilities and that the universe will provide for you the right way. You have to be confident enough to say no to the wrong person, so you keep space open for the right person, as you said, and you have to be confident that the universe is going to bring that right person to you.Lesley Logan 0:24  Welcome to the Be It Till You See It podcast where we talk about taking messy action, knowing that perfect is boring. I'm Lesley Logan, Pilates instructor and fitness business coach. I've trained thousands of people around the world and the number one thing I see stopping people from achieving anything is self-doubt. My friends, action brings clarity and it's the antidote to fear. Each week, my guest will bring bold, executable, intrinsic and targeted steps that you can use to put yourself first and Be It Till You See It. It's a practice, not a perfect. Let's get started. Lesley Logan 1:05  All right, Be It babe. This is really for my Pilates studio owners and teachers out there, people who want to open a Pilates studio. We are going to get deep in numbers, and you're hearing me talk a lot about my thoughts about the Pilates industry and how you are going to have a profitable Pilates business. So it's kind of fun. If you've never heard me talk Pilates business, and you want to hear my thoughts, you can. For those of you who are Profitable Pilates members, you're going to hear some of my favorite things to say, and I think you're going to be really impressed with how amazing your studios are doing compared to others. But also, I think it's really important to know what the stats are. What is going on in the Pilates history? It is changing. There are a lot of studios, but are these studios actually as successful as they look? Lesley Logan 1:28  So, I think this report is really fun. If you watch it on YouTube, you're gonna see the visuals of these numbers. If you're like me and need to see them, you can watch it there. We'll also have everything in the show notes and in the blog as well. You guys are awesome. Here is Julian from the BFS Network. Lesley Logan 1:43  All right, loves, this is gonna be fun. You guys get to hear me in my own element, probably a little more behind the scenes of what we do with other businesses, but we have an incredible guest here. We'll talk a lot of numbers, so if you're a visual person, you might want to watch this on our YouTube channel. Julian from the BFS Network, you are here. Hello, tell everyone who you are and what you rock at, because they're going to want to know.Julian Barnes 2:18  Lesley, I am here in your home studio in Las Vegas. This is not Zoom. This is.. I could touch your high five. Here we go. There we go. Awesome. Hello, everyone. My name is Julian Barnes. I am the co-founder and CEO of the BFS Network. I am based in New York City, here in Vegas to hang out with my good friend Lesley and Brad. We are the BFS Network. For today's conversation, the most important thing I'm going to share is we are known as the premier market intelligence company in the boutique fitness industry. We publish the State of the Industry report, which is the annual report, which is the most comprehensive report in our industry. A lot of data, a lot of KPIs, a lot of metrics, all focused on showing what profitable studios do. So I'm here today with Lesley, and I'm going to share some of the numbers, and she's going to tell us how to achieve those numbers.Lesley Logan 3:13  Yeah, I'm excited. Let's go, let's do it. I'm a visual person, so I'm glad you got a visual for us.Julian Barnes 3:18  So the first thing I want to just talk about is who participated in the survey. In addition to the Profitable Pilates community, this survey has been conducted over the last 18 months, 500-plus studios worldwide. Most importantly, it is the overwhelming majority, 89% of the studios that participated in the survey have three or fewer locations, and most of them have one location, individually owned, self-financed, no private equity, no investor. So we're talking about just the regular studio owner who bootstrapped and saved, and maybe borrowed from the bank to open, that's who's in here. There's no Solidcore in here, there's no Barry's, there's no SoulCycle. And if there are some independent Club Pilates franchisees, they're individually owned, they're not big corporate, so that's.Lesley Logan 4:17  Not one of those people who owns 75 or 100 sharing. Yeah, yeah.Julian Barnes 4:21  Exactly. All right, so that's who's in it. Also, there's broad geographical distribution of the survey, meaning 45% of the responses came from cities with a population of half a million or more, 45% came from cities 50,000 to half a million, another 10% are rural areas less than 50,000, 46 out of 50 states, so we have geographic representation, we have market size representation, one, two, and three locations, no PE, no investors, so we're talking about the average mom-and-pop small studio everywhere in this country.Lesley Logan 4:57  Okay, you know I'm gonna want to have dinner where the four states are, so we got a find studio close to. Julian Barnes 5:01  It's like three S's. No, three N's. So it's North Dakota, Nebraska, and I forget the other two.Lesley Logan 5:08  Okay, I have a really great city for you, Nebraska solo owner, really pretty incredible, open for over 20 years. Julian Barnes 5:13  That's what we need. Okay. So that's who we're talking about. The way we're going to rock today is talk about the BFS scorecard, which is six KPIs. I'm going to share with the listeners, all of you, the six KPIs that profitable studios track, and I'm going to tell you what those KPIs are. And then we're going to come back, and I'm going to ask Lesley how and what a studio should do to achieve those KPIs. So, I am the "what" today; Lesley is going to be the "how."Lesley Logan 5:49  Yeah. So, for those of you, this is how it was explained to me, and I think this is a lot of fun for my peeps to listen. He's gonna be that Steve Kornacki at the big board, and I'm gonna come in as Rachel Maddow or Chris Hayes. I mean, obviously I watch a news channel, so there we go. So I'm gonna come in with my opinion and my punditry.Julian Barnes 6:07  You don't have blonde hair, so you're not that other channel.Lesley Logan 6:09  I'm not. Also, these are still my cheeks, my lips, my eyes.Julian Barnes 6:18  All real, keeping it real. Okay, so KPI number one is number of leads per month, and Profitable Pilates studios generally are generating somewhere between 10 to 50 leads per month. The number one response is more than 50 leads, so 30% of the respondents generated more than 50 leads, and then the tie for second was less than 10 leads per month and 10 to 25. Less than 10 was 20%, 10 to 25 is 21%, so that's basically a tie. I don't know for sure, but if I had to guess, the studios that are generating more than 50 leads a month are probably mat Pilates with larger class sizes, and yeah, they need more leads.Lesley Logan 7:09  I think anytime you need more leads, it's probably better having more class-based classes. Yeah.Julian Barnes 7:13  Exactly. And so the studios with less than 10 or 10 to 25 are probably more of the Reformer.Lesley Logan 7:19  Yeah.Julian Barnes 7:19  So number of leads per month is the first metric to track. I'm going to run through these quickly, and then we're going to come back. Okay, so the first KPI is number of leads per month, and the highest response was more than 50 leads per month. 30% of the Profitable Pilates studios that we surveyed generate more than 50 leads per month, and I would imagine that the majority of those are Pilates mat classes, where they have more people in seats and bigger studios, and they need to fill classes. Tied for second was less than 10 leads per month and 10 to 25 leads per month, and that is between 20 and 21% of the people who completed this assessment selected less than 10 and 10 to 25. So number of leads per month is the first KPI that we're going to talk about. Second KPI is the conversion rate, and let's see if I can do this, because I'm not an idiot, is what I told you, right?Lesley Logan 8:19  You're doing great. So there we go.Julian Barnes 8:22  Conversion rate of leads to first-time visitors. I can't wait for Lesley to break this down, but it's one thing for someone to email you, to DM you, to IM you to say, "I'm interested, send me more information about your studio." It's another thing for that person to actually walk in the door, and so conversion rate of lead to first-time visitor, Profitable Pilates studios are converting at more than 30%. 54% of the Profitable Pilates studios are converting at more than 30%. So think about that: for every 10 leads, the best studios are getting three of those 10 emails to walk in the door, right? So, conversion rate of leads to first-time visitors. Now they came, they took a class, they bought the intro offer. The question is, what percentage of those people made a second, bigger purchase? They already purchased the intro offer. I like to think about it like this: you go to a restaurant the first time and you have a nice meal. My question is always, am I going to come back? And especially if you bring a friend with you, maybe it's your favorite restaurant, and you bring a friend with you to your favorite restaurant, and you pay for the dinner. The question for your friend is, did you enjoy your dinner, and did you enjoy your dinner enough that you would come back and pay for it? That second purchase, same thing applies with studios, so they bought the intro offer. Did they come back? And Profitable studios, 55% of Profitable Pilates studios convert to a second, bigger purchase more than 30% of the time. So see how small these numbers get: for every 10 leads, three walk in the door, and of those three that walk in the door, only one is making a next purchase. So Lesley's gonna break that down. She is chomping up the bits, waiting for me. Lesley Logan 10:13  I can't wait. Julian Barnes 10:13  All right, so those are the first three KPIs. Okay, so the last two KPIs we'll talk about are average member lifetime value, which is how long they stay, and so the largest category for Profitable Pilates studios, 28% of Profitable Pilates studios have a lifetime value greater than two years. The good news is, hence the name of Profitable Pilates, that 71% of the Profitable Pilates studios that completed this assessment have an LTV of more than two years, and that's really important. I'll let Lesley weigh in on why that's important, but the number is more than two years. You want to be an LTV more than two years. Julian Barnes 10:56  And finally, the last KPI we're going to talk about today is churn, and churn means how often your members leave and you have to go refill that spot. You can't grow if you're constantly replacing someone in your studio. So Profitable Pilates studios, 43% of profitable Pilates studios minimize churn to less than 5%, but here again, the Profitable Pilates community that Lesley runs, 71% of the people who completed this assessment have a churn less than 5%.Julian Barnes 11:31  So let's recap. The five KPIs are number of leads per month, converting those leads from lead to first visit, converting the first visit to a second purchase, assuming the first visit is an intro offer, second purchase, then how long do they stay, and do you retain them by minimizing churn? Those are the five KPIs. That's what Profitable studios do in the Pilates sector. Lesley, now tell the people.Lesley Logan 12:02  Oh my gosh.Julian Barnes 12:03  Tell the people, Lesley, what they're supposed to do to achieve these numbers. How do they get these number of leads per month?Lesley Logan 12:11  Okay, so here's a really great... I just want to say I'm really proud of the people who filled this out, because my goal has always been for the people we coach for the long term. I'm like, your business should get really boring, like it should get really predictable. My goal is that some of our people need one lead a month because they actually don't have room, and they're actually referring out to other businesses in the area. That obviously is more of a smaller studio that doesn't have large group classes, but that is the absolute goal, because it's better to be entertained in your life, your business should not be so entertaining. Lesley Logan 12:39  So what I would say is, for studios to have a really great conversion, if you don't know how many leads you're getting a month, that's important. You got to start there, and you want to know where they're coming from, because that really does help you understand where you're spending your time marketing. Everyone tries to sell you to the moon and back that you should be on social media. You might not need to be, depends on your community, right? Depends on how many people are there, and depends on how many leads you need. I know that sounds crazy in 2026 that I would tell someone that it's not about social media, but it's not, more and more people are not necessarily trusting what they're seeing on socials because of AI and things like that. So, you really want to have an amazing network of clients who love you, who refer people out, so you're getting strong, solid leads, because those are gonna be the ones that actually come in over just reaching out to see what's going on.Julian Barnes 13:22  You just said something I want to jump on. I didn't mention it, but we also asked studio owners what was their most effective lead gen tactic. You want to guess what that answer is, Lesley?Lesley Logan 13:33  Referral.Julian Barnes 13:34  By far, in every modality.Lesley Logan 13:39  Yes. And here's what people.Julian Barnes 13:40  It's two to one, like it wasn't close. And again, these are profit, not just Pilates, all modalities. The number one lead gen tactic is referrals. So when you said people don't trust what's on the social and socials, what do people trust?Lesley Logan 13:56  They trust their friends.Julian Barnes 13:57  They trust people they know, people who they know, like, and trust.Lesley Logan 14:00  So here's the thing: if you are a new business right now, or you need people right now, if you're spending all of your time marketing yourself through stuff online and buying ads, that's one way to do it. And you will get people. I'm not saying that doesn't work, but you will get more people quicker if you actually tell the people who know, like, and trust you, whether they're clients or not, "Here's what my studio does, here's who we help, here's how we help them. Who do you know?" If you say, "Who do you know?" it opens a loop. You open a loop, people aren't likely to say, "I don't know anyone," because they'd have to think about that. But if you say, "Who do you know?" it opens this loop, and they start being aware of it. And if their friend's like, "Oh, my shoulder hurts," they go, "Oh, I just heard about the studio down the street." People will refer you people, and those are the people who actually come in, more likely than not, than someone who's just cruising the internet and filling out the contact form. Whoever fills out the contact form, honestly, it's whoever gets to them first and doesn't bug them.Julian Barnes 14:49  Let's take the people behind the scenes for a second. Before this call, we were chilling out in your backyard, and is it safe to say that we have some fundamental disagreements about how studios actually operate some things, right?Lesley Logan 15:27  I think that's okay, though.Julian Barnes 15:36  I wanted them to know that the things you and I agree on are the most important fundamental aspects of running a business. The things we disagree on, I say they're on the fringe, they're just a matter of choice. But this, having referrals, know, like, and trust that, it is tested over time.Lesley Logan 15:26  Yeah, I mean, it's so true. And also, it just makes it a lot easier on you if you need clients today. You opened the studio recently, or you hired a new teacher, or you opened some new classes, you need people to fill those seats today, you will always have a faster rate of transitioning them into clients if you're going to your community and the people who trust you, because they will talk about you, they will have a trust transference. If you are waiting for people to fill out your contact form, then it's like, well, they wanted you at 11:00 PM last night while they were watching someone on some TV show doing what they thought was Pilates, so they reached out, but now it's 8:00 AM or 9:00 AM in the morning and they're at work. Then it's like, "Well, I'm too busy this weekend," so you got to get people when they're excited. Lesley Logan 16:07  If you have a 30% conversion rate from the lead into coming in, that's great. I actually don't think that that's a terrible... I think if you have higher than that, you are doing great, but if you have lower than that, that's where I have concern. I feel like 30% feels very fair. Where I want you to really look at is from that, when they come in, if you have a lower than 30% conversion rate, you really do have an issue, because the numbers just get so small, and you're actually just wasting a lot of time. You're working really hard. And so I think this is where you, as an owner, need to look at what your onboarding experience is. How are you setting people up? Are you getting them with the right teacher? Are you the only person who's teaching them? Then it really is on you, what's going on?Lesley Logan 16:47  And this is where I think a lot of people make mistakes, because they try to sell Pilates, or whatever the modality is. People actually don't want to buy process; they want to buy the transformation, they want to buy the passion from you. And so this is where, if you're a studio owner and you're not the one who's doing these intro offers, they're going into a class, or they're going into another teacher's experience. You need someone who's got passion and actually can read the person, because you have to take what their goal is and what you offer and show how they get there. Nobody wants to hear, "Oh, you're going to buy the four-session-a-week package," because that's, no, that's a process. They want to buy in on the belief that you have that you can get them to where they want to go.Julian Barnes 17:24  You just said the magic word, and I don't know if people really heard you or want to go back. You said they want to buy the what, starting with the letter T?Lesley Logan 17:34  Oh, the transformation.Julian Barnes 17:35  Say that again.Lesley Logan 17:36  The transformation. They want the transformation, they want the end result.Julian Barnes 17:38  I like to say that there is no transformation without the transaction. There is no transformation without the transaction. So you have to ask the question, why are you here, and you have to actively listen to what they say, and then be prescriptive in your answer to the question. Okay, so you want X, Y, or Z. Great. Here's how you're going to get that: two times a week, three times a week. You're going to take this class, that class, this class, etc. You're going to give them a prescription, just like a doctor would give you a prescription, and tell them when they ask what does it cost, you reframe it. The investment for you to achieve your desired goal is going to be one of time and money. The time is twice a week or three times a week, and the monthly investment for that is going to be X.Lesley Logan 18:29  I agree so much, because if you can actually get them to understand that this is a tool to the transformation, and they can make that transaction, and you break it down, you can also be honest with them, and this is where trust is really built. Some people are going to come to you with goals that are not in alignment with what you do. If you actually tell them... for example, in Pilates in LA, every single person wants to lose five pounds, and it's like, "Well, here's what we know about science. Science would say, if you want to lose weight, it's a few different factors, and any fitness is part of the journey, but it's not the tool." The actual tool, especially if you're serving women, is: what are your hormones like? What are you eating? And then you can go from there. But if all you do is work out to lose weight, you might lose a couple pounds, you might change the metabolism you've got, but it's actually not going to get you to the goal. Lesley Logan 19:20  And so this is where it's really cool for people, and this is what I coach people on their first-time sessions, is find out what they're there for, and then tell them you can or can't help them. So I would always say, "Here's how Pilates is going to be part of your journey, here's what we can't do, but here's what we can do." First of all, most people are lied to so much, or sold a bunch of smoke and mirrors, that they actually will like that you told them that. They might not buy from you, they might go to someone else, or they might try something else and come back, because they actually believe and trust you. I really do believe in being authentic here. And then when you're teaching the sessions, you need to actually tell them, "Here's why I've chosen this exercise for you, here's why this exercise is going to hit your goals." That's what people don't do, they just keep talking about Pilates this, Pilates that. Pilates is now on every corner, so maybe that worked in the 1990s or might have worked in the early 2000s, but it doesn't work today. You actually have to say, "With my eye, I'm seeing your shoulder is doing this, and you have back pain, and so what I'm seeing is because of this imbalance, you're gonna have back pain until we get this balanced. So, here's these three exercises we're going to do, and they're going to help you with this." You have to actually tell them, take them behind the scenes. I like to say that their first sessions, their intro sessions, are like going to a buffet. They get to see all the different options, and you're going to talk about all the different options, and then you're going to prescribe them, like Julian said, like, "Hey, okay." First of all, I never say, "Did you like that?" You got to just go with confidence. You're like, "Thank you for letting me teach you," because that gives gratitude, it lets them know the session's over, and then you go into, "You said you wanted this. Here's how we're going to get there. Here's the process." Julian Barnes 19:20  Here's the roadmap.Lesley Logan 19:20  Yes. And then if they're like, "Whoa, that's too much for me." If you go through all the investment and all the time, and they're like, "That's more than I can spend right now," you can say, "I understand. We can take a little longer; instead of coming three times a week, we can do two times a week, or we can do this and this," but you have to actually help them find a way. I get it, some people don't work out, so that's not even the money, it's the actual going from zero times at the gym to coming three times. You're asking a lot, so this is where you have to be honest, and this is where I think our industry really needs a little kick in the pants, and a nice one. People that are with me a long time have heard me say this: if you aren't going to hold people accountable to their goals, you're going to become a to-do that they move around all the time.Julian Barnes 21:28  1,000%. And remember, they came to you. You didn't go find them.Lesley Logan 21:34  Yeah.Julian Barnes 21:35  Even if you did, even if you went to the local farmers market, you didn't force them to give you their email. Lesley Logan 21:40  Yeah.Julian Barnes 21:40  They gave you their email. They walked into the door. You have to ask them why they walked in, and you have to actually listen, so you can connect what they said with what you're going to say. You know what you're going to say, you know what your packages are. The question is, can you connect your packages to the goal they told you they want to achieve? It is not about giving permission, you are the person in the position of authority.Lesley Logan 22:09  Well, that's the thing. You just said you are the person in the position of authority, and that's where people don't see themselves.Julian Barnes 22:15  Retain your power.Lesley Logan 22:16  And so when people come to us, I have to constantly remind them that you're so worthy. If you have people who are late canceling and you're not charging them, I promise you, you're losing that client. That's not a client you want, by the way, but it's also you're losing that client because when push comes to shove. Julian Barnes 22:31  They're not committed. Lesley Logan 22:33  Right. When their budget has an issue, when something comes up, they're like, "Oh, I'm going to cancel my Pilates," because they're not actually seeing results, because you didn't hold them accountable to get results. I think this is where people really have to actually remember there is such a thing as you being in relation to them, and there is a camaraderie, but you're also the expert. They came to you, and the only way that they can exchange the energy is to pay you that worth, but you have to hold them accountable so that they get those results. And when you get them the results, that's why you don't have churn, that's why your churn is so low, and that's why you'll have clients for life. And by the way.Julian Barnes 23:05  We're gonna come back to that. Lesley Logan 23:05  Okay I just want to say, I think a lot of people go, "Oh, this person came to me, I hope they like me." You can't be like that if you want a business that actually works and doesn't stress you out at the end of the day. You have to actually have the authority, because you are the expert. They don't know.Julian Barnes 23:21  You have to be a little bit like Steve Jobs. Steve Jobs said you don't ask the customer what they want; you tell the customer what they need. None of us raised our hand and said we want a phone, remember the Blackberries and the Treos, and we want a contact management thing, we want to surf the web. No one said, "I want that." He presented it to us and said, "Here, isn't this cool?"Lesley Logan 23:45  Yeah, right. I think that's where, I understand some people's first-time sessions are in a group class. I would argue that that's a harder way to sell things. I would absolutely say, if you are a class-based studio and you want to have clients for life, you should have some sort of onboarding that allows them to be either on their own or in a very small group of other people who are also on an intro, so that you can actually find out why they're there and actually tell them how these exercises on whatever equipment you're teaching them actually help them reach their goal. Because if you just put them in a class with a bunch of other people, first of all, they get lost, and the experienced people get annoyed if the teacher keeps teaching to the newbie. You're going to lose people; they're going to start going, "I'm not getting challenged here, I'm going to this studio over here." So, I really do believe in an onboarding journey. And, of course, people are going to say, "Oh, this studio over here will let me in." Great, you should go to that studio that doesn't have any worries about you getting hurt and doesn't want your sessions to be personalized. No problem. I understand you want to get started. I actually believe in villainizing a little bit of the thing that you are not doing, so that you can actually tell people, "Here's why you wanted to work with me. Here's why you want to trust me, because I actually care about why you're here, and you're not just a number on my Reformer, you're actually a person whose impact I want. I want you to have the transformation you wanted." But I also think when they're in that first session, whatever it is, a week or a session, I really do think if you don't tell them what you're seeing in their body that's keeping them from the goal they want to have, you are missing out on an opportunity for them to understand how smart you are and how much of an expert you are. If you tell me that you want to have better posture and I'm seeing that your hip is up to one side, you have to tell people, "Oh, I noticed this, no wonder your posture is having problems. So here we're going to do these exercises." I always said this, but I think it's really where people miss out. This is where teachers keep it to themselves and they actually don't tell the client what they're seeing; they just pick exercises, but the person doesn't know why you're picking that. So, you have to peel back the curtain, so that they can see that you're in there with them, you're a partner in this journey, and you're gonna hold them accountable to hitting the goals they want, and then when they hit those, you're gonna set new ones.Julian Barnes 25:40  Right. All right, so let's talk about KPI number three: percentage of new visitors who purchase a membership or a bigger package. So we're talking specifically about people who purchase the intro offer, they finish the one week or the two week or the one month, whatever the intro offer is, they finished that. Did they pull out their credit card and make a second purchase? What should studios do, owners, and instructors do to increase the probability of a yes?Lesley Logan 26:11  I love this question so much. I'm going to take us back a little bit. So I want to go back to the intro offer. You need to pick an intro offer that actually fits the goals you need. If you need a lot of clients, the intro offer needs to be very simple, very easy. I wouldn't even give people two weeks, I think that is crazy nonsense. I also don't like free; I think you have to charge. It's very hard to go from zero to whatever you're charging. So, I would say if you need clients yesterday, you're doing a single-session intro offer with a very much hands-on experience, where someone is told, you find out what they need in an interview style, and then a concierge style at the end about what's going on. That's what you need. If you don't need a ton of clients, then your intro offer can be a little longer, and can actually be a higher need to say yes, meaning instead of doing a private session and the intro offer is $60 for one session, it might be $180 for three. That obviously is going to get rejected more, because it's a bit more. "I don't know if I want to spend $180 on you, I just met you, I don't even know you." But you don't need a lot of people, so you're like, "I only want the best to come through," right? So you really want to make sure you're picking that. Now, obviously, the higher the intro offer's time and money commitment is, the more likely you're actually going to have a second purchase if they do it in a condensed form of time. That's why I disagree with two weeks or one month, I really do, especially for in-person. I think you want to keep things quick, because when that dopamine high is happening, that's when they're more likely to buy. If it's three sessions that they can take over three weeks, good luck, because they only felt the high in the moment when they drove their car home, they actually didn't get the benefits. But if it's three sessions in one week, you're more likely to get that second purchase. You want people to feel the benefits, because let's be really honest: Joe Pilates has a quote that everyone likes to use, but they don't finish the sentence. "In 10 Pilates sessions, you feel different. In 20 sessions, you look different. In 30 sessions, you have a whole new body." But they don't finish it: "If you come three to four times a week, or your money back." That's what Joe said, that's what his ad said. If you're just coming to Pilates once a week, it'd be like trying to study Spanish once a week. I can recognize words, but I'm not going to be able to understand Bad Bunny, that's not happening. I have to do it multiple times a week, and science is there, no matter the modality. Unless you're doing something three or four times a week, you're actually not making a change.Julian Barnes 26:58  Well, that's the key, right? Earlier you said you're here for the transformation. The first step, I would argue, in the transformation is transforming your daily routine. What you just said is people need to adopt a new routine that says, "I'm coming on Tuesday morning, Thursday after work, Saturday morning." I'm committed to that change. See, hear these terms: commitment, investment, transformation. They need to commit. You need to present them with a prescription. You are more likely to be successful if you present a prescription that gives them the opportunity to adopt a new routine from day one.Lesley Logan 28:10  Here's the thing: you will sound more confident when you're talking with them if you're making them rise up to the occasion. It is understanding their intake forms.Julian Barnes 29:12  You're leading them to rise to the occasion.Lesley Logan 29:18  Yes. Here's the thing: are you more likely to come to the person who says, "When do you want to come in?" If you're someone who's listening who says, "When do you want to come in? Do you want to come in next week?" I'm going to tell you right now, your business is a hobby, and eventually the IRS is going to audit you, so that's not going to be good for you. You're not gonna be profitable. If you're telling people, "Hey, you should come, you're gonna come two times a week. I have 10:00 AM on Tuesdays and Thursdays, does that work for you?" That is me telling you. You're going, "Hmm, does it work for me?" But you're not, you're more likely to look at your calendar like, "When do I want to come in? Oh, next week actually feels really full. Now I can't come in," right? You want to actually tell people and prescribe people and have the confidence in what you're doing, and this is where I think a lot of people have a lot of fear. "Oh my god, they'll think I'm being rude." No, they won't. They're going to think that you're in control. This is a business. It's a business. Lesley Logan 30:06  And also, I don't want to waste people's money, so you can even say that. Look, here's the deal: if you're only going to come once every other week, this is kind of a waste of money. You shouldn't really do this; you could probably do something at home on YouTube. If you really want the transformation, you have to commit to it, and the commitment looks like this. That's where I would say, whether you do memberships or packages, I don't like unlimited, because that is craziness, you also can't prescribe people the times to come in. "If you want to hit this goal in the next three months, I recommend our three-time-a-week commitment. If that's too much for you, there's a two-time..." You have these things that people can choose, a journey, a path. If you're only gonna have one time a week, here's the deal: you can never miss, and I'm gonna need you to do homework, because the reality is, one time a week, if that's all you can afford time or money-wise, I get that something is better than nothing, but you gotta do something at home. Otherwise, it is a waste of your time and money, and I don't wanna waste your money. And when you talk like that with people, they're like, "Oh, this person really knows what they're talking about." When you ask them, "When do you want to come in?" a broken clock is right two times a day. You're going to get some people, but those are the type-A people who happen to be near you or close to you, and they kind of like you. You're not going to have a business where it's easy to predict how much money you're going to make month after month.Julian Barnes 31:15  Would you say that transformation requires the three C's? You need to change your routine, you need to be consistent about the changes you're making in routine, and you have to be willing to get rid of your comfort zone, get out of your comfort zone. Very little change occurs when you're comfortable.Lesley Logan 31:37  Oh, you know what happens: if you don't change, the world does, and you just actually get further behind. So I do think that... I love all those three C's, and I think that's really helpful for people. Here's the thing, the objections you're going to get are three. There might be some other ones, but these are the three I've heard teaching for a really long time, and I used to run nine studios for a high-end fitness company, so I have heard them all, which are: "I don't have the money." Guess what, everyone says that when they actually don't really want to tell you why they can't do it, or they didn't like it. It's an easier thing. You're not going to go show me your wallet, right? So, "I don't have the money," and "I don't have the time." This is one for people who want change, but they're afraid of leaving their comfort zone. So, this is where you actually have to have a speech ready in hand. "I get that. I'm a very busy person. Here's what we're going to do: we are going to pre-schedule your sessions for the next month, so you can schedule your whole life around it. How about we start two weeks out, because it's a little easier? Two weeks out, it's not overwhelming. We're going to schedule your whole life around it, and because of our cancellation policy, you're going to cancel your friends over this, and you're actually going to get the transformation." Or they have to "think about it." If they have to think about it, there's a couple things going on. You weren't good enough at making sure they understood how what you're doing is going to help them with their transformation. You didn't get an honest goal out of them, or you actually didn't tell them how you're going to get there, so they're kind of in, but they're not sure. Or you have way too many offers. If you have too many offers, "I don't know what to do. If I see we have these packages, and we have these packages, we have this class over here, we have this class over here..." It's too confusing for me, and I have to think about it. You want things to be very easy for people to make a yes. And so, if they have to say, "Oh, I have to talk to my husband," that is also a way of saying, "I don't have the money," or "I'm not sure," because most women have the ability to spend the money on what they want. The first time I ever heard this as a brand new teacher, I said, "No problem. If your husband has any questions, here is my number. Remember, these are the goals we talked about, here's how we're going to get there." And if you want me to chat with him about how this is going to work out, I'm happy to do that. Guess what? He came up to my studio the next day and he said, "My wife can come as much as she wants, whatever she wants, she can come as much as she wants. I just want her to be happy," right? Most of the time it's not the husband; it's that she was not sure if she was worthy of the commitment, and we have to hold space for that. But if you can actually think of the objections you have, and then come up with your responses ahead of time, you're gonna come off more confident when they have those. And then guess what, they can go think about it. Okay, great. "I'm gonna reach out next week, I'm gonna reach out tomorrow, I'm gonna call back on the follow-up. Is that okay with you?" You'd be surprised how many people come in if you follow up.Julian Barnes 34:04  Now, here's one of the areas where we may disagree. I agree with everything you just said. Sometimes it's okay to say, "We may not be for you."Lesley Logan 34:13  Oh, we're not going to disagree on that. I love that.Julian Barnes 34:17  I hear you. The three objections: don't have time, can't afford it, not sure. Okay, I hear you. We may not be the right place for you. We are the place for people who are willing to make a commitment to the transformation they seek. We work with people who are committed. We work with... and then whatever's in your community, you know, describe them. They might be business owners, executives, presidents of corporations, whatever is in your tribe, in your community. We work with the best of the best. If you want to be part of that, we'd love to have you, but I get it, we may not be for you, and that's okay. Lesley Logan 34:56  That's okay. Julian, I love this, because I just coached someone today, and she was talking about, "Oh, they got sick and they couldn't do this, and now they're good there." I said, "You should fire them as clients, they're not good clients." In fact, I would call that dirty money. Every single teacher out there who's taking clients who just come in willy-nilly, that is dirty money. It's actually never going to get you good referrals. There's certainly not gonna be a walking billboard. The best advice I ever got when I first started teaching Pilates, best advice, a teacher took me aside on my first day, and he goes, "Get one client and make them obsessed with you. You focus every energy and everything you have on that one client, and you will have clients for life." And he's not wrong. I was gifted a duet session from a teacher who was moving, and I took that to heart. They're like, "We can't come next week." I'm like, "Oh, well, I'll see you... let's go with an extra one this week. Gotta make it up."Julian Barnes 35:43  Exactly right.Lesley Logan 35:44  And they're like, "What? We don't do two in a week." I'm like, "Well, you're missing next week. I'm not gonna wait two weeks to see you. What change are we gonna have? We gotta do this." They never miss a session. Guess what? Within two weeks, I had two of their friends from their building, right? Because I was like, "If you want to work with me, this is how often you have to do this." And here's the thing: when you tell people, "We might not be for you," one, some people will rise to the occasion because they don't like to be rejected, and two, you're leaving space for someone who's going to actually add to the community and make your business successful. And, by the way, more importantly, you're going to make an impact on them, because it's not fun to teach people who are not committed it's, actually exhausting.Julian Barnes 36:18  I know you believe in karma.Lesley Logan 36:19  I do. Julian Barnes 36:20  Right, as we sit in a room full of crystals everywhere.Lesley Logan 36:24  Some people, I'm wondering when their karma is coming. I'm just gonna say.Julian Barnes 36:28  So you have to be confident enough that the universe will present you what you need when you need it, and that confidence is really tested when you have some financial needs and the wrong client walks in. You have to be confident enough, both in your own abilities and that the universe will provide for you the right way. You have to be confident enough to say no to the wrong person, so you keep space open for the right person, as you said, and you have to be confident that the universe is going to bring that right person to you.Lesley Logan 37:12  Yes. Well, and.Julian Barnes 37:13  But it's not going to always be on your schedule.Lesley Logan 37:15  No. And that... well, that's here's the thing, we've been talking about these different leads, you actually don't get to decide when people are going to finally come in the door. So you have to make sure that whatever you're doing is making sure it's put in front of them and reminded in front of them, and they're reminded again until they're like, "Oh, I'm finally ready." We actually don't get to decide when they come in the door, but once they're there, we absolutely can say, "You're in my house, and in my house, this is how we do things," right? Like my house, you can leave your shoes on, we got a dog, he goes in and out, this is a desert, we're fine, but some people's houses, the shoes go off. I was just at a friend's house who's in the Pilates industry, and he's like, "Yeah, you take your shoes off," and we went upstairs, and he's like, "Oh, there's a deck, put these slippers on," and I'm like, "Oh my god, there's so many rules!" But guess what, it's his house. Those are the rules of participating in his world, and so I would just say it's okay to have these rules. It really helps people understand the boundaries, and it will make for better clients who are more consistent, and guess what, they will go back to the best way to get clients: refer you better clients.Julian Barnes 38:15  Great. So now, how do we keep them? How do you recommend that your clients act in such a way as to increase lifetime value? First of all, what is lifetime value? Second, why is it important? Third, how do you increase it? What is it? Why is it important? How do you increase it?Lesley Logan 38:34  So you can correct me. I'm going to do a simple lifetime value with clients: like if you have clients for two years, how much money do you often make off them? And getting an average of a lifetime value really helps you understand how many clients you really kind of need for your business to predict or project what you want to make. You want to make a million dollars for your studio, and your average lifetime client is X. Then you need 25 of those clients to get there, right? So it really helps you understand the business you're going to have. And our businesses, we have a really amazing lifetime value of a lot of our clients. It's kind of insane for our membership bases that are online, what they are, and so once we know those, it really helps us understand how much money are we going to spend marketing, right? Especially if you're an on-demand business or membership basis.Julian Barnes 39:12  How much you're willing to invest in marketing.Lesley Logan 39:14  Yes.Julian Barnes 39:14  If you know that your member is paying you 100 bucks a month, which is 1,200 bucks a year, and they have an average tenure of two years, then you know that you have about $2,400 for every client.Lesley Logan 39:27  Yeah.Julian Barnes 39:28  So now you back, that's not even that's before profit.Lesley Logan 39:30  Yep. Okay. Yep.Julian Barnes 39:32  Now you back that down and back that out and say, "Well, how much am I willing to invest by an acquisition cost? Am I willing to invest $100 to make $2,400? Sure. Am I willing to invest $2,000 to make $2,400? Not so much."Lesley Logan 39:32  There are people who will do that, and I think they're crazy.Julian Barnes 39:33  So you know that number because you want to know how much you want to invest.Lesley Logan 39:37  Yes, and it's really important, and it really does take time to get that value if you're a brand new studio. This is going to be something. Julian Barnes 40:00  6 to 18 months, minimum. Lesley Logan 40:02  So it's really important. What was the second two questions?Julian Barnes 40:06  That's what it is. How do you keep your members with you for two, three, four years? How?Lesley Logan 40:14  Okay, so first of all, this is going to sound crazy. If your value system doesn't include commitment and consistency, you've already started your business off on the wrong foot for a long-term lifetime value of a client. You have to actually have in your value of your business, "We want committed or consistent clients." What are we going to do? It's part of our value system to make sure that happens. Maybe that comes from communication, maybe that comes from transparency, maybe that comes from responsibility, maybe that comes from community, but you have to decide in your value system how you're going to get there from the get-go. Because everything in your value system dictates how you make decisions on who you hire, what services you offer, what days you're open, all that stuff, right? Second thing is, if you're not making sure your clients are consistent, if you're just letting them cancel and there's no fees, they're not committed. Guess what, they're going to eventually go somewhere else, because no one's making sure they show up.Julian Barnes 41:11  The word there you're looking for, I think, is accountable.Lesley Logan 41:14  Yes.Julian Barnes 41:15  Accountable. You have to hold your clients accountable to the prescription for the transformation that they said they want. You didn't tell them what they wanted; they told you what they wanted. You told them how to get it.Lesley Logan 41:29  Yeah, exactly. So, I think this is where people are afraid they'll lose clients if they uphold a cancellation policy. Nope, you'll lose them because you didn't. Now, you might lose them in the beginning, like, "This is too harsh." Great, this is not the studio for you. That studio on the street is in charge, go there. I don't know if you'll get your goals, but you won't be charged for not showing up here. You said you wanted to do this; I held a space for you, right? It's really important. And you'll say it in your own words, but I promise you, I promise you, I had clients when I was in LA... I taught in LA for 12 years. I was there for 14, taught 12 years in LA, and when COVID hit, I still had more than half of my clients from the first year I started teaching.Julian Barnes 42:08  How? What did you do to maintain that LTV?Lesley Logan 42:12  Aside from my boundaries, if I traveled, there was a teacher coming into their space at their exact same time, so their schedule didn't change just because my schedule changed. I think this is really important: no matter the size of your space, you've got to have backups or a backup policy in place, so that you can get sick, have to travel, or have a baby, and make sure that they're taken care of at the schedule that they committed to, because it's really hard for them to move their schedule, right? Second thing, if you're not reinstating what they're getting from you, you think that they're mind readers, they're not, right? So, you have to remind them how far they've come, how close they are to their goal. "Oh, you've hit this goal, where are we at now?" You also need to actually... they talk so much, they are nonstop, they think you're their therapist. If you're not listening to the things they're saying they're going to go do with their family, "Oh, you're going to go hike such and such volcano in Europe? Okay, we're going to add some exercises in to make sure you can do that. Oh, you want to start running a marathon? Okay, we got to do these things to help keep your hips open, otherwise your back's going to hurt." You need to hear the things that they're saying they want to do with their kids, their family. You have to insert yourself. Julian Barnes 43:15  You have to listen. I'm hearing you say, 'Listen, listen.'Lesley Logan 43:17  And what do most teachers do? This is the thing, I say this, the industry is having an amazing moment right now, but I promise you, right now, because all the teachers are focused on cues, and all the students are focused on how many people are in the class, you are going to see the pendulum swing the other way. Because people are not there for your cues; they're there for the transformation. And if you're not looking with your eyes at what their body is doing, you don't know what cue you need. You have to see what they're doing, and then give them the correction that they need in that moment. And because we have different learning styles and things like that, you can't... I'm sorry, you can't have memorized cues. You have to learn how to be present, and be present to listen to what they're saying when they're leaving. What are they saying? "Oh, you know, my sister's coming to town next week." Guess what I'm saying: "Oh, is your sister coming with you to class? Do we need to reschedule your sessions?" Because if you can start to train them, then they're never missing, they're getting the consistency. But you have to know that their goals are going to change with their life. My clients, 12 years long, I mean, it's amazing what height we got out of them, and they're older. So I think it's really important for people to actually remember that the impact you want to make is there if you listen, and they'll stay because you keep reminding them how Pilates is part of their life.Julian Barnes 44:32  And so churn, to wrap it up, LTV and churn are related. You want your LTV to be high so they stay with you for many years, and you want to reduce your churn, which is the percentage of clients or members who leave your studio. What are some of the best practices that studio owners can implement to minimize churn?Lesley Logan 44:53  So, I think this is where, if your business is based off waitlists and 12-hour things, and hoping people cancel so they will get off the waitlist, you're actually going to have churn. I actually think this is where we have to really think about who we're trying to serve and how we're serving them. And I would really make sure that your clients are able to be part of the journey of the growth of your business. They should be part of it, celebrated, reminded that they're there. They always need to have a name. Every single person, whoever you hire, no matter how big you get, if they are not saying people's first names, and also following up, "Oh, you've been gone for two weeks because of X surgery. How are you doing? Yes, we paused your membership, but..." actually check on them. "Oh, I don't want to bother them." Oh my god, they won't respond if you're bothering them! We have to actually stick around and be in people's lives, and follow up and remind them that they matter and that they're missed. And if you have any teachers who are not remembering people's names and not remembering that they've been gone, you're going to have a churn problem. I think the reason why my businesses have grown, even in coaching people, and that we have people who've been with us since day one, is because we constantly remind everybody who the OG people were. These people are here; they've been with us for the long haul. They remembered us when it was small, but they're being introduced to the new people when it's bigger, and they're feeling that they're part of a community. I think people forget that people, at the base of everything, just want to belong. And if you're not able to look them in the eye and remember their name and introduce them to somebody else, they're going to feel unseen at some point. So I really do think that churn is reduced when you see people as a human being.Julian Barnes 46:27  So, I have a bonus question for you which is, right in your wheelhouse as a veteran instructor, more like a comment for you to reply to, from the very beginning of this conversation, you haven't used this word, but it's my takeaway of what you've been saying: impact. We talk about how people want transformation. Talk about how do you convert from lead to first-time visitor? How do you convert from first-time visitor to second purchase? How do you keep them a long time? How do you minimize churn? To me, the answer is impact, and what we, at BFS, don't focus on front of house, we're not Pilates instructors, but you obviously are. And so what I like to remind people, and I'm going to ask you to elaborate, I like to remind people none of the processes, none of the systems, none of the messaging, none of the stuff matters if you're not delivering fire classes each and every time. Agree, disagree, assess?Lesley Logan 47:29  Oh, I agree. I also think it's really interesting because I come from this as a classical Pilates instructor, but I coach a lot of contemporary-based Pilates. So my fire classes on the Reformer always start with footwork and probably end with the same exercise. So, when you say fire classes, I think it's really important that I say.Julian Barnes 47:47  I want to say impact. The classes have to deliver impact.Lesley Logan 47:50  Yeah, they have to. Well, I'm saying I'm agreeing with you. I'm also saying you don't have to be someone who's recreating the wheel every time, but people have to feel so different than when they walked in the door, because if they feel the same, then they're not coming back. This is a nice hobby that they have, you fit the thing, but as soon as road construction's up or their job goes across town, you're out of it. Here's what I know about being a teacher for so long in LA: people would drive across freeways to stay with the same teacher because of the impact. Why would they do that when there's a studio... it's LA! There are, and by the way, it's LA, like New York, the best Pilates instructors in the world are in these places, and they're going across town. Why? It is because of the impact. And I think this is where people lose their confidence: they see other people doing things and go, "Oh, I should do that, too. Everyone's Reformers are beige now; I should do beige. Everything is this." No. What is it that you said you would give people, and what is it that they want? And if you can stay clear on that and keep understanding what their new wants are, you will have them for life.Julian Barnes 48:59  This goes back to something you said earlier today: take one client and give everything to, say that again, you said?Lesley Logan 49:07  Take one client and you make them obsessed with you, and then you'll have clients for life.Julian Barnes 49:11  Okay, so unpack that, because I think you're talking about how do you make them obsessed. To me, that sounds like you're saying give them 110%, teach the best class every time, you are the best.Lesley Logan 49:38  It goes back to accountability. I'm going to give 110% in every session, but you have to show up for the sessions, and it's a two-way street, I'm not in your body, right? So you got to make sure that they feel like they can trust you to tell you what's going on, but they have to show up

One rushed hire can undo years of hard-earned trust on your pool route. We break down how we train and onboard a new pool service employee so customers still get the same clean water, the same reliable routine, and the same professional experience they expect from us.We start with a realistic training timeline (and why three to four weeks of ride-alongs is often the sweet spot), plus the mindset shift that saves your sanity: a new pool technician will have questions, forget steps, and need reminders, even if they seem sharp on day one. From there, we define “culture” in a pool service business, because the service standard you tolerate becomes the service your tech delivers, whether you run a volume route or a premium, detail-driven route.Then we get practical about hiring in today's market, where gig work competes for the same workers. We talk W-2 realities, pay structure options like hourly plus per-pool style bonuses, workers' comp considerations, and the math you need to confirm you're still profitable after payroll taxes. Finally, we outline a field-ready checklist: professional appearance, a consistent stop routine, key water chemistry tests, equipment checks, chemical safety, and the vacuuming standard that prevents the most common customer complaint. We close with a hard truth that matters: character screening can save you from a no-notice quit that leaves you holding the bag.If you found this helpful, subscribe, share it with a pool pro who's hiring, and leave a review so more service techs and owners can find the show.We lay out a practical approach to employee training and onboarding that protects your pool route, your service quality, and the value of your business. We talk honestly about why new techs forget steps, how customer complaints start, and what systems keep things running smoothly.• setting a realistic training timeline with ride-alongs and ongoing check-ins  • defining company culture and the service standard we expect  • hiring challenges from gig work competition and shrinking applicant pools  • planning pay structure, W-2 compliance, breaks, payroll records, workers' comp  • presenting professionally with uniforms, truck signage, and basic conduct rules  • building trust while sharing the right amount of customer information  • teaching a repeatable pool stop routine from visual check to chemicals  • covering water chemistry priorities and what to test weekly versus quarterly  • inspecting equipment early to catch leaks, noise, and flow issues  • training chemical safety and preventing common trichlor mistakes  • setting a clear vacuuming rule to reduce customer complaints  • requiring fast reporting of problems before customers notice  • screening for character to reduce no-notice quitting risk  Learn more at swimmingpoollearning.com.  If you're looking for other podcasts, you can find those by going to my website, sweetpoollearning.com on the banner.  And if you're interested in the coaching program I offer, you can learn more at poolguycoaching.com.  Send us Fan MailSupport the Pool Guy Podcast Show Sponsors! HASA https://bit.ly/HASAThe Bottom Feeder. Save $100 with Code: DVB100https://store.thebottomfeeder.com/Try Skimmer FREE for 30 days:https://getskimmer.com/poolguy Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching: https://bit.ly/40wFE6y

Episode 390: Midwest Book Review of “What Am I Made For?” EPISODE NOTES The official launch of “What Am I Made For? Cultivate and Grow Big and Little Ideas” was April 10, 2026, at Open Book in Minneapolis. We also celebrated my 65th birthday with delicious food, including vegan entrees, an enormous red velvet cake (not-so-vegan), balloons, flowers, music, and an introduction from Matthew and Olivia. I read from my book, and enjoyed signing books all evening. The event was a huge success. Attendees commented on the high energy, the love, my accomplishment of a big goal, and the fact that people from all walks of life attended, including two high school classmates and their wives!! It was the kind of day you wish could last a month. I am recording an audiobook that will be available on Audible in July! Once my book was out, I started getting book praise and reviews. With anticipation, I received my first book review from Jim Cox, the Editor-in-Chief at Midwest Book Review. It is common in the publishing industry to pay editors to review your book. They review without bias, I am told. I paid $50.00 for this review. Here is the email letter I received on May 7, 2026. I deleted what was unimportant at the end. Dear Nancy Meyer: I'm very pleased to announce that the May 2026 issue of our online book review magazine “Library Bookwatch” features a review of “What Am I Made For? Cultivate and Grow Big and Little Ideas.” Synopsis: Each of us are born carrying ideas-quiet seeds of possibility that wait for courage, attention, and the rhythm of our lives to coax them awake. Our stories, our losses, our inheritance, and our small, ordinary moments of wonder shape what we create. We evolve each time we say yes to an idea that scares us, or stirs us, or calls us by name. Growth is rarely convenient. It arrives disguised as grief, as curiosity, as a question we didn't plan to ask. It asks us to listen to our emotions, intuition, relationships, and the wisdom that travels through our lineage. “What Am I Made For? Cultivate and Grow Big and Little Ideas” by Nancy Meyer is a companion for those who are in the process of fully becoming themselves. It is a reminder that ideas are not separate from us; they are expressions of who we are becoming. To generate, incubate, experiment, and birth an idea is to take responsibility for our own unfolding. The contention of “What Am I Made For? Cultivate and Grow Big and Little Ideas” is that you are here to create, not perfectly, but earnestly. To lead yourself with tenderness and truth. To shape a life that honors your worth and your peculiar talent. And somewhere inside that unfolding, you will glimpse the answer to the question: What am I made for? Critique: Original, exceptional, ‘real world' practical, and inspirationally motivational, “What Am I Made For? Cultivate and Grow Big and Little Ideas” by Nancy Meyer is exceptionally well written, organized and presented, making it an ideal and unreservedly recommended pick for personal, professional, community, and college/university library Small Business Management and Entrepreneurial collections and supplemental MBA curriculum studies lists. It should be noted for MBA students, self-employed entrepreneurs, corporate executives, and non-specialist general readers with an interest in the subject that this hardcover edition of “What Am I Made For?: Cultivate and Grow Big and Little Ideas” from Manuscripts Press is also readily available in paperback (9798901020784, $19.98) and in a digital book format (Kindle, $9.99 Amazon and eBook, $9.99 B&N). Editorial Note: Nancy Meyer (https://wementor.com/34906) is an entrenovation mentor, author, podcaster, and founder of WeMentor, inc., where she has spent more than three decades guiding entrepreneurs and creative leaders in developing the self-leadership, clarity, and resilience required to bring meaningful ideas to life. Her work blends strategic thinking with mindful practice, helping clients evolve themselves as they redesign their businesses. A former entrepreneurship and small-business finance professor at two private universities, Nancy has shaped curricula and leadership programs that integrate research, innovation, and emotional intelligence. She is known for uniting practical business insight with relational literacy and a deep respect for the creative process. You have complete permission to utilize the review in any manner you deem useful for marketing and promotion. This review will also appear in the Gale Cengage (www.gale.com) online publication Gale General OneFile. Additionally, this review will be archived on our Midwest Book Review website for the next five years at www.midwestbookreview.com under Library Bookwatch: May 2026: https://www.midwestbookreview.com/lbw/may_26.htm#business. I look forward to your next title!” James A. CoxEditor-in-ChiefMidwest Book Review278 Orchard DriveOregon, WI 53575, USA Other places you can find my book: The Business Shelf  What Am I Made For? Cultivate and Grow Big and Little IdeasNancy Meyer, MAManuscripts Presshttps://manuscript.press9798901020791, $32.99, HC, 298pp  Amazon https://www.amazon.com/What-Am-Made-Cultivate-Little/dp/B0GS78LP8V Barnes & Noble https://www.barnesandnoble.com/w/what-am-i-made-for-nancy-meyer/1149626969 Thanks for tuning in. Five assessments in my book can help you advance with unexpected experiences and new ideas. Until next time… keep evolving.  DOWNLOAD Episode Resources Manuscripts Press Amazon Barnes & Noble   NEXT STEP: Challenge yourself and do the three Conscious Attentive Leadership Mentoring (C.A.L.M.) Activities, below. Conscious Attentive Leadership Mentoring After listening, do these three C.A.L.M. Activities: Take this risk or do this adventurous task: Choose one idea you're advancing. Ask yourself: Is my intent rooted in contribution or validation? Expansion or control? Liberation or fear? Apply Self-Compassion: Sit quietly for a few minutes and consider what intention aligns with your values. Then, proceed with the next step, with your values at the center. Welcome Appreciation: “I appreciate you, whether you could attend my event or not. Thank you to those who made my book launch and 65th birthday party a huge success. I loved every minute. Thank you to those who supported me from afar. I could feel your love and support.”  It's your turn. Start with, “I appreciate what I heard from today's Mentor, Nancy Meyer. I appreciate this week's adventurous task because…” “Most of the problems in our lives and world are caused by relational dysfunction, a dysfunction in how we relate: as social groups, as individuals, to animals and the environment, and even to ourselves. Therefore, developing relational literacy—the understanding of and ability to practice healthy ways of relating—is essential for personal, social, and ecological transformation.” —Melanie Joy, psychologist, author, theorist, educator. When WeMentor… your life becomes more meaningful!!! Redefine how you lead as you redesign your business—Dual Innovation Leadership WORKS.  Visionary Mentor Nancy Meyer, MA Business and Life Mentor | Podcaster | Author | Mindfulness Yogi and Meditation Integrator I integrate mindfulness yoga into everything because breathing, meditation, and movement are essential as you change your life and how you lead.  I have a compassionate, collaborative approach that reinforces resilience and maintains accountable conversations supporting your evolution. Bottom Line: My top priority is your transformation and creating a meaningful life through business ownership. You will learn new skills, practice, evolve, innovate, expand marketing efforts, and prosper financially. We start with your desire to develop as a leader. To give you more background, I founded WeMentor, inc. in 1992 to promote Dual Innovation Leadership, the ability to evolve how you lead as you redesign your business model. To grow our businesses, we must lead differently when our perspective shifts. The thousands of brave leaders I have mentored succeeded by taking charge of how they evolved and learned how to respond to the unpredictable nature of business ownership by innovating on purpose (asserting self-leadership).  When your perspective shifts, your intuition nudges you into a growth process so you can learn how to lead differently. As you practice new ways of leading, you notice ways to change your business. It is like remodeling.  We start with a plan when we embark on a remodeling project. When we implement the plan, obstacles challenge us to adjust our mindset, gather further information, and brainstorm other options. Adapting the plan to fit our new reality is part of every remodeling project. Budgets always need adjusting, and we need to update our approach to complete the innovation. What I love about renovating our businesses is that new ideas emerge, and the project usually has an even better result. We feel changed through the process and have learned many details about remodeling that we can apply in our next project. HEAR why I am doing this podcast and subscribe HERE. Get inspired with resources and tools to support your transformation. We post new conversations regularly! You can also binge and listen to prior podcast conversations. Another thing to know about Dual Innovation Leadership is that you can rebound and recover from trauma, distractions, destructive habits, thoughtlessness, confusion, pointlessness, helplessness, overwork, stress, and suffering as you transform how you lead. Integrating our experiences is exhilarating as we evolve how we lead and redesign our lifework. Take the opportunity to change. Assert the next phase of self-leadership development, contact me.  Episode 390: Midwest Book Review of “What Am I Made For?” Podcast Categories, Archives, and Guest Mentors Guest Mentors Sorted by First Name Click to see all Alan Wallner Alison Cromie Allison Hubel Alvin Berger The Amazing Hondo Amy Bantham Aneela Idnani Ann Anderson Annette Rondano Arthur Fry Barb Kobe Barbara Winter Bob Kabeya Bobby Kabeya Carolyn Porter Cathy Hockert Cedric Bryant Cindy Banchy Damaris Hollingsworth Dan DeMuth Daniel Libby Dan Oshinsky Daniel Prosser Danielle Drevlow David Mann Dean Hyers Deb Pitzrick Domonique Jones Dr. Amy Bantham Dr Melanie Joy Emily Baxter Engel Jones Fatoun Ali Giscard Ayissi Gita Mazumdar Glen McClusky Heather Boschke Iman Aghay Israel Sokeye Jackie Menne James Eder James Conn Jan Lehman Jason Campbell Jay Newton-Small Jennifer Gilk Jennifer Nelson Jerry Pitzrick Jim Conn Joan Moser JoAnne Funch Jodi Standke Joe Schmit Joel Salomon John Choi John Fearing John Hughes John Patching John Lee Dumas John Munger Julie Ann Segal Karen Dodson Karin McCabe Kathy Flaminio Kelli Johanson Ken Suzan Keren Shamay Kim Albee Kim Minert Kit Welchlin Koura Linda Kristin Campbell Lisa Fain Laurie Healy Larissa Uredi Leah Seeger Leslie Fahey Lisa Najjar Liza Atkinson Lois Zachary Mahi (Nagendar) Mahipathi Mary Hayes Grieco Marcy Nelson-Garrison Marshall Davis Matt Clark Matt Mueller Matthew Foli Melanie Joy Mickey Mikeworth Mike Barrett Mike Kabeya Mike Marcellus Monica Olson Nancy Lindgren Nancy Meyer Nick DeMuth Nicole Fenstad Pat Dillon Patricia McGinnis Pete Machalek Philip Mattison Priscilla Vang Rick Macias Rosemary Wallner Sally Doyle Sameer Idnani Sarah Becker Scott Welle Sharon Richards-Noel Skip Thaler Stephen Adams Steven Berg Stevie Ray’s Improv Company Sue Davis Suzula Bidon Sylvie Kabeya Ted Risdall Terry Wu, Ph.D. Tim Gilk Tim Kletti Tom Hubler Tom O’Neill Tony Buettner Trahern Pollard Troy Pongratz Ursula Mentjes Wendy Sullivan Yvonne Ng Podcast Sponsor

This year's annual Professional Dairy Producers Business Conference looks to hit on some hard topics. Dr. David Kohl a Professor Emeritus of Ag Finance and Small Business Management at Virginia Tech, will speak on building a resilient dairy business. He gives a sneak peek at what can be expected. Mid-West Farm Report and PDP share a commitment to advancing dairy producers and supporting strong farm businesses. As part of that partnership, Mid-West Farm Report is extending a limited number of producer registrations to the Business Conference to first-time attendees. If you’ve never attended, this opportunity was designed with you in mind! Just text your name and email address to 877-301-3276.See omnystudio.com/listener for privacy information.

The 46th annual meeting of the Wisconsin FFA Alumni brought historic high marks for membership. Pam Jahnke discusses the accomplishments and what's ahead with Tari Costello, executive director of the group. Costello says they've gained 2,000 more members in the past year, as well as 10 new alumni chapters statewide. Nick Lowe is pleased to see the numbers. Lowe is a life-long member of the Stoughton FFA and Stoughton FFA Alumni. He explains how his parents helped inspire his engagement with FFA, and how he elevated his activities to the state level. Another blustery day for Wisconsin with winds whipping up to 35 miles per hour. Stu Muck says the winds should settle down later this week but not before some lumpy precipitation moves through. The Mid-West Farm Report has partnered with the Professional Dairy Producers for their annual business conference coming up March 4-5. Ben Jarboe highlights some of the top shelf conversations that will be offered, including Dr. David Kohl. Kohl, Professor Emeritus of Ag Finance and Small Business Management at Virginia Tech, will speak on building a resilient dairy business. Resilient, nimble dairy operations often have three to six different revenue streams. Kohl says diversification strategies discussed will include value-added creameries, agritourism, special events, cattle genetics sales, methane digesters, and consulting services. First time attendees could score free admission courtesy of the Mid-West Farm Report. Just text your name and email address to 877-301-3276. Valued at more than $400!Markets are still trying to figure out what the tariff conversations mean for agriculture. With the Supreme Court denying President Trump's tariff's, but then the president deploying another round of tariffs under a different measure - everyone's confused. John Heinberg, market advisor with Total Farm Marketing in West Bend, tries to sort through what we know now. Also, beef consumption remains well supported by consumers despite higher prices.See omnystudio.com/listener for privacy information.

Send Rita a text with your thoughts!Take the podcast survey: https://forms.gle/CeqJQkuZbEZ6jNeZAGet the Black Friday updates: https://programs.steeryourmarketing.com/products/offers/view/1189130Summer Camp at Sea: https://strategictravelentrepreneurpodcast.com/summer-camp-at-sea/Think running a travel business is just about booking trips? Let me give you a reality check. You're actually juggling four major C-suite roles - CEO, CFO, COO, and CMO - on top of your regular travel advisor responsibilities. Nobody probably told you this when you started your agency, but understanding these different hats you're wearing will help you see why your planning fee is totally justified and why building a profitable business requires so much more than most people realize. I'm breaking down what each of these executive roles actually means for you as a small business owner and how to stop feeling overwhelmed by all the things you're managing.Lead Magnet Workshop: https://programs.steeryourmarketing.com/products/courses/view/1189129Questions this episode answers:What does a CEO do in a travel business? How do I create a strategic plan for my travel agency? What financial responsibilities do travel advisors have as business owners?What does a COO do and why does it matter for travel advisors? Why is marketing important for travel agency growth? How do I justify my travel planning fees to clients? What business skills do travel advisors need beyond booking trips? How much cash should a travel business have on hand? What are profit margins and how do they apply to travel agencies? How do I track customer acquisition costs for my travel business? What KPIs should travel agency owners monitor? How do I create a client journey from awareness to loyalty? Why do travel advisors need to understand financial planning?How do I hire help for tasks I'm not good at in my travel business?Enjoy (and take action)!---------------------------------------------------------------Check out EVERYTHING I offer to support your travel business journey: https://strategictravelentrepreneurpodcast.com/everything/Say HI on Social:LinkedIn: https://www.linkedin.com/in/ritaperez19/Instagram: http://www.instagram.com/takethehelmvbsFB Group: https://www.facebook.com/groups/529490048073622 Direct EMAIL:rita@steeryourmarketing.com

In this episode, I sit down with Dr. David M. Kohl, Professor Emeritus of Agricultural Finance and Small Business Management, for a conversation about what it really takes for young farmers to build strong, lasting farm businesses. We discuss why transition is not just a handoff but a transformative process that requires transparency, honest financial assessments, and the courage to face tough realities head-on.  Dr. Kohl explains why starting with a clear resource assessment matters, how cash flow planning shapes long-term success, and why written goals act as a compass when the road gets messy.  This episode offers young farmers, founders, and successors alike practical wisdom, fresh perspective, and encouragement to move from uncertainty to clarity — and to see transition not as a burden, but as an opportunity to strengthen both the farm and the family behind it. Access the full show notes for this episode at elainefroese.com. Discover more about our guest: Dr. David M. Kohl Elaine Froese Resources: Watch this episode on YouTube. SPEAKING - book Elaine for your next event COACHING - find your Farm Transition Coach MEMBERSHIP - Join the Farm Family Harmony Membership waitlist RESOURCES - download for FREE CONTACT - take the next steps in your transition  BURNING QUESTION? Submit it here for Elaine or her coaches Timestamps 0:04:40 - Discussion on farm succession 0:05:30 - Resource assessment for family business transition 0:06:55 - Importance of understanding true profitability through accrual adjustments 0:11:24 - Advice on debt servicing and working with lenders 0:14:59 - Land buying strategies for young farmers 0:18:29 - Importance of goal setting and using a facilitator 0:22:16 - Skill assessment and developing mini business plans 0:24:17 - Warren Buffett's advice on behavioral success 0:28:35 - Discussing family living arrangements and budgets 0:33:08 - The five key points for successful farm transition

When Logan Judiscak left the car business for roofing, he did not expect to be running a multimillion dollar company just six years later. After learning hard lessons from previous employers, including how poor documentation can hurt cash flow, he started Gorilla Exterior in 2023 with only $4,000, a clear vision, and an even stronger work ethic. In this conversation, Logan shares how he built a profitable roofing company from the ground up, what he learned about leadership, and why he believes in growing people before profits. He explains how his team culture is built on trust, flexibility, and ownership, and why his ultimate goal is not just revenue but impact. In this episode, you will learn How Logan turned $4,000 into a multimillion dollar roofing business in under two years The biggest mistakes roofing companies make when scaling Why documenting jobs properly protects both profits and people How Logan develops his team by finding the right people and the right roles His long term vision for steady, sustainable growth Listen to the episode to learn more. Resources: Visit the Gorilla Exterior website here.

Fifteen years ago, Fares Elsabbagh launched Canadian General Contractors with only $50,000 and a background in digital marketing. Today, he leads a group of construction companies generating over $30 million in annual revenue. In this conversation, Fares shares how he turned early chaos into a scalable, system-driven business. He discusses what he learned after dealing with theft during rapid expansion, how he created systems to improve client satisfaction, and the five key things homeowners care about most during a renovation. Fares also shares the key things looks for when acquiring other design-build companies. In this episode, you will learn: How Fares achieved operational excellence after rapid growth What decisions Fares would have made differently if he had a do-over Fares' views working on the business rather than in the business The type of construction companies he wants to acquire next Listen to the episode to learn more. Resources: Learn more about Canadian General Contractors here.

Danielle Russell has spent over a decade helping builders and remodelers grow through more strategic marketing. She's seen how new technologies, and changing homeowner behavior, are transforming what it takes to stand out online. In this conversation, Danielle covers a range of topics that, taken together, form a blueprint for building a stronger marketing foundation. Broader themes include the seismic shifts happening in search, what contractors can do to make their content rise above the noise, and how to use, rather than misuse, AI as part of a broader marketing strategy. On a more granular level, she strategies for pricing transparency on your website, how to make every click count, and the ideal marketing budget. In this episode, you will learn How to calculate a marketing budget that drives consistent growth Mistakes to avoid when using AI to generate website or blog content How to design your website to convert visitors in two or three clicks Ways to use video to build credibility and connection with prospects How to structure your pricing online to attract the right clients Listen to the episode to learn more. Resources: Learn more about Builder Funnel here.

Michael James lost everything during the recession, then rebuilt his company with a new outlook on leadership and legacy. He even biked from Canada to Mexico, a journey that reshaped how he approaches business and life. In this conversation, Michael shares how shifting from a “me” mindset to a “we” mindset transformed his company. He talks about hiring lessons, working with family, and the culture-building practices that keep his team engaged. He also reveals the one thing he does every day to keep his business moving forward and the leadership habit he considers most valuable. In this episode you'll learn: The daily practice Michael relies on to guide his business decisions How listening became his most effective leadership tool What to look for when building a strong team How to create a culture where people want to stay and grow The key to making family partnerships work in business Listen to the episode to learn more. Resources: Learn more about Michael James Remodeling here.

In this engaging conversation, Bob Perez shares how he left an 11-year corporate career to co-found Stephen Thomas Construction in Austin, Texas. Pairing his business background with his partner's field expertise, Bob has built a thriving company. From navigating the risk/benefit of cost-plus projects to putting clients firmly in control of their budgets, Bob explains how a two-person team can use systems and software to achieve results that rival much larger firms. In this episode you'll discover: How defining roles creates smoother projects What it means to truly put clients in charge of their budgets The two most important lessons Bob has learned about cost-plus How to spot client red flags before you commit A straightforward approach to finding and vetting the right subs Listen to the episode to learn more. Resources: Visit the Stephen Thomas Construction website here.

For more than 17 years, Kyle Hunt has been coaching remodelers to move from stressed and scattered to profitable and confident. Through Remodelers On The Rise, he guides business owners on how to take control of their numbers, implement systems, and build companies that support their lives rather than consume them. In this conversation, Kyle shares how remodelers can stop winging it and start using clear processes in sales, marketing, and leadership. He also talks about the importance of protecting personal time, strengthening family life, and actually implementing the ideas that often sit untouched in a notebook. In this episode you will learn How to create a repeatable sales process that filters out tire kickers Ways to market beyond referrals and consistently attract new leads How leadership and culture become the remodeler's main job as the business grows Practical steps to move from collecting ideas to actually implementing them Listen to the episode to learn more. Resources: Visit Remodelers on the Rise website here.

Gary Muehling's journey into construction started with failure but it was that setback that shaped his future success. After an early attempt at running his own roofing and siding business fell apart, Gary went to work for larger companies where he learned how strong processes, compliance, and sales systems create sustainable growth. In 2019, he launched MI Remodelers with a mission to combine roofing expertise with full-service residential remodeling, and today his company successfully straddles both types of work. Known as “The Integrity Guys,” Gary shares how his business balances sales and project management to earn more than $4 million in annual revenue. In this episode you will learn: How Gary maintains a $2.5 million backlog of work The process he uses to divide sales and project management for maximum efficiency How his client interactions create a higher close ratio Why he goes against an industry trend and offers free design services The systems that allow MI Remodelers to scale to $4M in annual revenue while maintaining quality Resources: Visit MI Remodelers website here.

Kaleb Lyles grew up working alongside his father in construction and what began as helping out during school breaks turned into a lifelong calling. Together with his wife Andrea, Kaleb launched Copper Masters Roofing with a vision to honor his family's legacy while carving out his own path in the roofing industry. Here Kaleb shares how early financial struggles forced them to build a stronger foundation for growth. He explains the steps they took to create a loyal company culture and the ways his love of creating quirky, unique, and fun content fuels engagement for the brand. Kaleb also reveals what he has learned about balancing the office and the field, showing the ideal relationship between leading a business and wearing a tool belt. In this episode you will learn: How to turn financial struggles into growth Tips for investing in people and culture How not to treat team members A unique, strategic formula for social media that helps win projects How to scale a company without losing the personal touch Resources: Visit Copper Masters Roofing website here.

Kali Sudbrook took an untraditional road to remodeling. After more than a decade directing university fitness programs, she made the leap into remodeling and quickly uncovered the untapped niche of custom gym design build. Today she is shaping a growing industry that spans from high end garage gyms to the increasing demand for backyard fitness sheds. Kali shares what makes gym design different from other remodeling projects, and how she built a lean team powered by a virtual assistant and a virtual designer. She also reveals the disciplined processes she has created to keep her business running smoothly, along with insights for marketing content that connects with clients. In this episode you will learn The one unique factor every gym designer must consider Ways she uses a virtual assistant and virtual designer to gain efficiency Tips for creating compelling marketing content around each project The process she follows to create repeatable systems Her vision of expanding Beachside Custom Gyms to a national presence Visit Kali Sudbrook's website here.  

In this episode of Builder Stories, Eric sits down for an inspiring (and blunt) conversation with Tom Reber of The Contractor Fight. A passionate advocate for the trades, Reber was host of the HGTV series Unfinished Business and today has a massive audience for his influential videos, podcast, and Facebook group. Here, Reber brings his well-known candor to the discussion with insights on why “most sales people suck” and what can be done to correct it. In this episode you will learn: Reber's definition of success FHow to set a fifty percent gross profit target When raising prices is the right move Why most contractors leave so much money on the table Why Sales is a perishable skill Resources: Visit The Contractor Fight website here.

The U.S. is at a competitive disadvantage globally when it comes to trade. That's the summary from Dr. Dave Kohl, Professor Emeritus of Agricultural Finance and Small Business Management and Entrepreneurship at Virginia Tech. He talks with Bob Bosold about a SWOT ( Strengths, Weaknesses, Opportunities, and Threat) he's conducting on the U.S. He says one of the alarms is the amount of debt the U.S. holds. He also notes the strategic investments that have been made by China to position itself for food into the future. More rain on the way today. Stu Muck says there could be measurable amounts even after a soggy weekend. Stephanie Hoff catches up with Dairy Farmers of Wisconsin. Gray Wolves are on their way to being delisted after a great boom in their population that has started to impact livelihoods. I am Ben Jarboe with the Mid-West Farm Report and following this delisting Wisconsin is looking for the best way to manage their population moving forward. This led to the Wolf advisory committee being created. Bob Mitchell a Senior Partner of Spring Creeks Cattle Company was appointed to this committee to give the Wisconsin Cattlemen's association a say in the plan. He shares the concerns he would like to voice to the committee on behalf of the farmers. He says that not only are the attacks a cause of concern, but also the stress on the animals and the cost to prevent them from getting to the herds. See omnystudio.com/listener for privacy information.

In 2010, Devon Vought launched Vought Construction in Berkeley, California, starting with small handyman projects and evolving into a sought-after builder of custom luxury homes. In this episode, Devon shares how he grew his business from working solo with a motorcycle (tools in backpack) to leading a polished, brand-driven team. He discusses the marketing moves that elevated his company, how he represents his brand, and his approach to leading a team. In this episode you will learn: Ways to stretch a limited marketing budget for maximum impact How to attract steady business from top architects How to set your jobsites apart through branding and presentation How to get your team engaged in learning and using new technology Resources:  Learn more about Vought Construction here.  

After earning a degree in architectural engineering, Blair Roedel became a senior estimator for a mechanical engineering firm, and eventually found her way to remodeling. In this episode, she explains how she launched BEC Innovations during the early days of the pandemic and grew it into a values-driven renovation company in the Nashville area. She shares how she defined her company standards from the beginning, built a strong internal culture, and developed a recruiting process to find team members who align with her expectations. In this episode, you will learn: How Roedel uses educational content on her website to drive leads and set expectations Roedel's approach to recruiting and how she finds team members who share her mindset How Roedel uses personalized video messages to close more sales How creating a pricing guide on the company website has helped set expectations and filter leads The tools and communication habits that help her team stay ahead of client concerns. Learn more about BEC Innovations LLC. here.

Marcus Sheridan built a thriving swimming pool company in the middle of the Great Recession by understanding buyer's questions and using his marketing to address them with complete transparency. That strategy became the foundation of They Ask, You Answer, a framework now used by leading businesses around the world. In this episode, Sheridan shares how teaching homeowners builds credibility. He reveals why most marketing fails to earn trust and what companies can do to enhance their messaging. He also breaks down how to improve your website content and stay ahead on SEO in the new era of AI-dominated page views. In this episode you'll learn: The four pillars of a known and trusted brand What the “pride cycle” is and how it affects business decisions The ways AI effect SEO and how to stay ahead What trust signals are and where to use them How to use video to strengthen your brand Which tools can measure the authenticity of your marketing message Learn more about Marcus Sheridan here. Own a construction company and want to share your story? Apply to be on an upcoming episode of Builder Stories at https://www.builderstories.com

Scott Maysura is a seasoned business consultant and advisor with over 20 years of experience in the restoration and services industry. Beyond owning and operating restoration companies, Scott successfully grew a plumbing and HVAC startup, providing him with firsthand knowledge of the challenges and opportunities faced by trade businesses. Scott works closely with clients to drive growth and operational excellence by developing and implementing strategic plans, systems, and processes. His expertise includes operations management, commercial large-loss experience, and leadership development. With a bachelor's degree in psychology, a diploma in Small Business Management, and recognition as a Triple Master Restorer, Scott combines a unique blend of business acumen and industry-specific insights. Scott is passionate about helping business owners simplify complexity, optimize their operations, and achieve sustainable success. Connect with Scott at smaysura@gmail.com.

Babak Nikraftar started in construction in 2001 after attending school in Vancouver. His first role was redoing faulty building envelopes on condos in the Pacific Northwest. He then returned to school to study construction management and later joined a local high-rise developer. Today, Nikraftar runs two companies: Forte Projects which focuses on new construction and CondoWorks for condo remodels and interior design. In this episode, Nikraftar shares how early lessons in construction failures shaped the way he builds today. He discusses how he leads his team, makes new hires, and structures two businesses for long-term growth. In this episode you'll learn: How Nikraftar built a rigorous, multi-step hiring system that filters candidates through applications, timed testing, video submissions, and core values alignment What it takes to lead a team with structure, not control What to consider when building complementary businesses under the same leadership A simple formula Babak uses to decide when it's time make a new hire How implementing EOS brought clarity, accountability, and direction to the team Listen to the episode to learn more. Resources: Learn more about CondoWorks Transformations here and Forte Projects Ltd here. Own a construction company and want to share your story? Apply to be on an upcoming episode of Builder Stories at https://www.builderstories.com

What does it take to grow a construction business from a dream into a sought-after brand known for craftsmanship and care? Tyler Winship found out firsthand when he launched Englewood Custom Carpentry the same day he was fired from another company. Now, nearly a decade later, Winship is running a thriving business with a reputation that stretches across Florida's Gulf Coast. In this episode, he shares the systems he used to grow his team, increase profitability, and gain lifelong customers. It's a story of passion for one's craft, and the ability to look at mistakes as an opportunity to grow. In this episode you'll learn: How Winship came to charge for his expertise…not just time and labor What marketing strategies helped him expand beyond word of mouth and drive consistent inbound leads Which business systems allowed him to shift from barely breaking even to consistent profitability How Winship qualifies leads to ensures he only works with the right customers The mindset Tyler adopted to grow his team and build a sustainable company Resources: Learn more about Englewood Custom Carpentry here. Own a construction company and want to share your story? Apply to be on an upcoming episode of Builder Stories at https://www.builderstories.com

What do the most successful remodelers do differently? How do smaller companies break through growth ceilings and become industry leaders? Mark Richardson has spent his career helping contractors make that leap. As the former President of Case Design Remodeling, an author, and a trusted advisor to the industry's top companies, he shares what it really takes to grow. Richardson breaks down the specific habits, metrics, and mindset shifts that help remodeling businesses scale. Whether you're trying to grow revenue, improve profitability, or get your time back, this episode delivers clear, actionable advice. In this episode, you will learn: How to find the sweet spot for your business How much time you should spend on marketing When to take on larger, more complex jobs Which five KPIs to track, and how often The habits that help owners lead and scale more effectively Resources: Learn more about Mark Richardson here. Own a construction company and want to share your story? Apply to be on an upcoming episode of Builder Stories at https://www.builderstories.com

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comConnect with Jess Ruhfus and No.2Instagram: No.2 and Jess RuhfusTik Tok: No.2 and Jess Ruhfus Website: No.2Resources mentioned:Group Coaching WaitlistDescript - AI podcast and video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small BusinessDescript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Meet Wilbur Jennings, owner of Wilbur Design + Construct in Marquette, Michigan. Jennings started in the trades at the age of 13, and developed a passion for building. He went on to earn a degree in construction management, and founded Wilbur Design while “flying by the seat of my pants.” Over the course of his journey in leadership he incorporated a mission and vision; clear systems and processes; an intentional company culture; and new ways to look at his financials. Here, Jennings shares the most impactful lessons learned in the past ten years.   In this episode, you will learn: How to define and use a mission, vision, and values to steer your business The critical hiring lesson that helped Wilbur build a more accountable and trustworthy team The industry resources he's found most helpful The job costing systems that have helped him maintain the right level of profitability What he would do differently if he were starting the business again today Listen to the episode to learn more. Resources: Learn more about Wilbur Design + Construct here. Own a construction company and want to share your story? Apply to be on an upcoming episode of Builder Stories at https://www.builderstories.com

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small BusinessDescript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small BusinessDescript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small BusinessDescript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small BusinessDescript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small BusinessDescript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small BusinessDescript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small BusinessDescript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small BusinessDescript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount  Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small Business Descript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount  Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small Business - 9-week live coaching program starting 13 May 2025Descript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount  Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small Business - 9-week live coaching program starting 13 May 2025Descript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount  Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small Business - 9-week live coaching program starting 13 May 2025Descript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount  Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small Business - 9-week live coaching program starting 13 May 2025Descript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Key TakeawaysEven when pursuing something you love, there are necessary "stamp-licking" tasks that can't be avoidedSuccess requires completing both the enjoyable and tedious aspects of businessAccepting that all business owners face boring or difficult tasks can help normalize your experienceFocusing on your end goal can help motivate you through the less enjoyable parts of businessConnect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small Business - 9-week live coaching program starting 13 May 2025Descript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount How the pandemic disrupted her original career plans and led to an unexpected passionThe fascinating story of how Canberra, Australia's capital, was designed by a woman Building a business that makes Australian women's history accessible and engagingGrowing from one walking tour to multiple tours across different citiesHow she approaches hiring team members based on personality rather than just historical knowledgeNavigating grief and personal challenges while building a businessThe upcoming book that shares 250 stories of remarkable Australian womenHer expansion plans for Sydney and Melbourne toursConnect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comConnect with Sita Sargeant:Instagram: @sheshapeshistoryWebsite: sheshapeshistory.com.auEmail: sita@sheshapeshistory.com.auResources mentioned:Marketing for Your Small Business - 9-week live coaching program starting 13 May 2025Descript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount  Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small Business - 9-week live coaching program starting 13 May 2025Descript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount  Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small Business - 9-week live coaching program starting 13 May 2025Descript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount In this quick tip episode, Fiona Killackey shares a powerful framework for dealing with overwhelm in business and life: subtraction. Rather than constantly adding more tasks, channels, or commitments when things aren't working, Fiona explains why removing elements can often be the most effective solution for creating space for what truly matters.You'll learn:Why subtraction is often more powerful than addition when facing challengesHow to identify what you can remove from your business and personal lifeThe importance of questioning invisible rules and limiting beliefsPractical areas to consider for subtraction: marketing channels, tasks, commitments, clutter, and goalsHow Fiona applied subtraction to improve her own health and family lifeQuestions to ask yourself when deciding what to let go ofWhy doing fewer things better often leads to greater successConnect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small Business - 9-week live coaching program starting 13 May 2025Descript - AI video editing toolMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

In this episode of the Table Rush Talk Show, Mischa interviews Troy Trewin, an accomplished entrepreneur with over 40 companies under his belt. Troy shares his journey from starting his first business at age 10 to creating the Business Transformation Program, which helps small businesses grow efficiently. They discuss common challenges in managing people, effective onboarding, and the importance of strategic planning. Troy also emphasizes the critical balance between marketing and managing growth, providing listeners with actionable insights to apply to their businesses.Show NotesIn this episode, Mischa sits down with Troy Trewin, a successful entrepreneur from Tasmania. Troy has a wealth of experience, from launching his first business at age 10 to owning equity in over 40 companies globally. Key topics discussed include:Troy's entrepreneurial journey and key milestonesChallenges and strategies in managing small business growthThe importance of effective onboarding and delegationOverview of the Business Transformation Program and its impactPractical advice on strategic planning and marketingLinks and ContactsWith 500+ episodes, Troy has a great podcast about small business that will help your business grow.Troy's main website where he offers his Business Transformation Program and other resources for small business owners.Grow a Small Business: growasmallbusiness.com Business Transformation Program Video: Available on the Grow a Small Business website Mischa's Stuff!Join my Podcast guest speaking Masterclass: Register Now This Masterclass will teach you:How to speak with confidence and authenticity.How to find podcasts that attract your ideal audience.How to get booked without the hassle.Ideal for coaches, course creators, and heart-centered entrepreneurs who want to generate leads, customers, and sales in a genuine way.Join us and start your journey to becoming a podcast guest-speaking pro!Register Now For social Media: FaceBook - https://www.facebook.com/MrMischaLinkedIn - https://www.linkedin.com/in/mischaz/Subscribe and share with your business associates who could use a listen!

Send us a Text Message.((My apologies upfront, this was my final recording at about midnight so my voice was a goner! I just wanted to push ONE MORE out for you!))With that out of the way...Hi again, my friends and future funeral service professionals!We're back with an episode featuring the study guide from The Conference's Official Study Guide for the NBE: Arts Volume 12.3    Small Business Management:          *Pages: 91-95*Feel free to read along if you have your guide in front of you, otherwise enjoy the show!I have also started a YouTube Channel to coincide with this Podcast that I highly suggest following and subscribing to if you have not already! I will be offering in-depth visual aids of the various places of worship, casket construction and parts, etc.!The link to my channel is:https://www.youtube.com/@MeghanOpocenskyAs always, thank you all so much for you continued support!*MAKE SURE YOU LISTEN TO MY HINTS.*I CANNOT DO MUCH ELSE TO HELP YOU!I will continue looking at what to do next, I have yet to touch on a few things still and I appreciate your continued patience! I am getting SO CLOSE to finally being able to start on Sciences, and I know many of my listeners are really looking forward to that, so yay! I'm working as fast as I can, I promise! :)To support this show through the channel platform, please visit:https://www.buzzsprout.com/2355990/supporters/newIf you're interested in supporting the show but don't want to subscribe, my info is as follows:@MegOpocensky / $MegOpocenskyTREASON: Claus von Stauffenberg and the Plot to kill HitlerIn ten episodes, Treason tells the remarkable and true story of Claus von...Listen on: Apple Podcasts SpotifySupport the Show.

Host Victoria Guido chats with Jaclyn Siu, the co-founder of Starcycle, an AI platform designed as a COO for small businesses. First, Jaclyn describes her entrepreneurial journey and what led her to Starcycle, detailing her earlier ventures, such as helping to scale a men's styling app and a software platform for authenticating high-end art. Her ultimate goal is to make the tools and experiences typically reserved for startup founders accessible to small business owners, who comprise most of the global business ecosystem. She outlines how Starcycle supports crucial phases in a business's lifecycle—start-up, sale, or shutdown—by automating operations and documentation, easing burdens on business owners. Jaclyn also touches on the importance of personal connections and genuine curiosity in conducting user research and developing products that genuinely meet the needs of small businesses. She believes we can achieve this by being deeply rooted in empathy and strategically using technology like Starcycle. Starcycle (https://starcycle.ai/) Follow Starcycle on LinkedIn (https://www.linkedin.com/company/starcycleai/) or Instagram (https://www.instagram.com/jaclynsiu). Follow Jaclyn Siu on LinkedIn (https://www.linkedin.com/in/jaclynsiu/). Visit her website: jaclynsiu.com (https://jaclynsiu.com/) Follow thoughtbot on X (https://twitter.com/thoughtbot) or LinkedIn (https://www.linkedin.com/company/150727/). Transcript: VICTORIA: This is the Giant Robots Smashing Into Other Giant Robots podcast, where we explore the design, development, and business of great products. I'm your host, Victoria Guido. And with me today is Jaclyn Siu, Co-Founder of Starcycle, the AI COO for small businesses. Jaclyn, thank you for joining me. JACLYN: Thank you for having me. It's so fun to be here. VICTORIA: Great to be here with you as well. Before we get into learning more about Starcycle, can you tell me what's going on in your life outside of work that's exciting for you? JACLYN: This is a very big departure from what I do on a day-to-day basis, but I am a huge coffee fanatic. And so, I love sampling all different kinds of coffee beans from around the world. And this morning, actually, I just finished the last cup from this amazing roastery in Osaka, Japan. They're called Mel Coffee; shout out to Mel Coffee. That's what I spend a lot of my time outside of work doing is trying different coffee beans. VICTORIA: No, I love it. I love coffee as well. Actually, I am currently out of espresso beans. We have a fancy espresso machine maker. It's like our one big luxury in the house, and I don't have any coffee beans for it. So, I might need some recommendations from you [laughs] on what to get. JACLYN: My sympathies on the lack of coffee, but I have plenty of recommendations. We can absolutely jam on this afterwards. VICTORIA: Okay. Because you've traveled quite a bit, of all the places that you've been, where is the best cup of coffee that you've had? JACLYN: I mean, I definitely have my favorites. In New York where I am currently, I would say that honor belongs to The Coffee Project. Actually, it's a tie between The Coffee Project and Say Coffee. In Berlin, where I was based for the last seven years or so, I would say that honor goes to Bonanza Coffee. I used to go there every single day. And I attribute a lot of my success in Berlin to all the beautiful cups of coffee that they served me. In other places, I would say what comes to mind is for sure Mel Coffee in Osaka, Japan, also, Glitch Coffee in Tokyo. In Hong Kong, that would be Craft Coffee. Hong Kong is where I'm from originally, so I have a very big fondness for any local roasteries. And I am going to stop there because, otherwise, this would become a coffee podcast, and I don't think this is what we're here for [laughs]. VICTORIA: I think there's a pretty strong coffee interest in our listeners, but they can tell me if I'm wrong. No, I think that's great, and it tells us a little bit about yourself. So, you've lived in all these different places and all these backgrounds. Maybe you can tell us a little bit about how your background led you to starting Starcycle. JACLYN: Starcycle is my third company. I'm a three-time founder, advisor, investor, and mentor. I built my very first startup in my senior year of college, which was a men's personal styling app that surfaced shoppable outfits based on your calendar, style preferences, weather, and other things. And decided quite quickly early on, about a year in, that I wanted some real-world experience before understanding what it's like to run and build a company. I realized, hey, I need to know what it's like to be in one before I can build one. So, I spent the next decade-plus in the creative culture and tech spaces, everything from sales and partnerships to marketing growth and operations. I worked on really exciting things from album releases for Rihanna to closing brand deals with TikTok. So, that led me to New York, to Berlin, and now back to New York, which has been really fun. My second startup was co-founded over the height of the pandemic, and we built software for blue chip art galleries and working with them to authenticate blue chip and high-end physical art pieces. We authenticated $63 million worth of art in the company's lifetime. The even tide of that, so towards the end of my second venture, that kind of initially planted the seed for Starcycle because we had been facing some more difficult times, and we were facing some pretty difficult decisions. I just had this Eureka moment, so to speak, where I was like, hey, I know firsthand how difficult it is to found a business. I want to use my knowledge to help at least one person get over the finish line. And I explored so many different permutations of that. I spoke to startup founders to small business owners, spent hundreds of hours exploring different ways that I could use tech to empower founders, and eventually ended up with Starcycle, which, as you mentioned earlier, is the AI COO for small businesses. And what we do is we are supporting business owners at the mission-critical stages of their business life cycle, so the startup phase, the selling phase, which is when they're hoping to sell or get acquired, and also the shutdown phase. And so, we review and parse through key documentation and automate key operational tasks such as licensing, identifying engagement terms, drafting disclosure statements, et cetera, et cetera. So, it's very much born out of my own experience as the COO and also as an operator for many different kinds of businesses. I grew up in a very entrepreneurial family of restauranteurs. My dad runs his own practice as a doctor. And I have cousins and other extended family members who are accountants and have their own practices. Somehow, half of my generation in my family are all startup founders now, so that has been really cool just being immersed in that, and also, yeah, wanting to use tech to give back, essentially. VICTORIA: I love that connection with your family and how that mindset is a part of your culture and who you are. It's really interesting to hear and replay a little bit back of what you said about, you know, you knew you were entrepreneurial, but you wanted more experience. And then, you got to go through starting your own company several times. And now you're trying to share the experience you got from that with other founders. JACLYN: Exactly. And what drew me to small businesses, really, was that startups do have quite a lot of help. Of course, we can argue perhaps a separate episode on how this support is distributed and whether or not it's equitable, but startups do tend to hog a lot of the headlines and a lot of the glamour and the glitz of being a founder. And where I was really drawn to was the day-to-day coffee shop owners; for example, that was a big one, or just the fact that 99% of businesses around the world are considered small businesses. And I said there has to be a way to take a lot of the great tools and services that we have enjoyed as startup founders and kind of make that a lot more accessible to the people who really need it. And so, that was really the big bow on top for me to start working on Starcycle. VICTORIA: Yeah. It's interesting to think about accessibility and inclusivity, and not just access to funding, but access to tools, access to knowledge, and support, and getting your business up and off the ground. JACLYN: Exactly. I think the knowledge piece is a big one. And with knowledge, of course, comes support, as you say, and both of those things require a lot of hands-on education but also guidance. And one thing that I've learned over my career as an operator but also as a serial founder is how much that initial touch point really matters for folks. And so, when I say that, I mean, just think about the very first time you encountered a new piece of technology and the feeling that inspired in you and how you felt like that new piece of tech, for better or for worse, reinforced, or not, that feeling. I've been really lucky to be at the forefront of helping a lot of people navigate these experiences, from helping fashion brands at the very beginning of my career, helping fashion brands understand social media. This was before sponsored content was a thing. We still called them bloggers back in the day. Yeah, teaching them that social media is going to be an asset for brand marketing, and kind of being on the first wave of tech partnerships, and embracing social media as a platform, to working with artists to get them onboarded and comfortable with streaming. So, I was at Roc Nation at the time when streaming was really just starting to take off. It was the same year that Jay acquired Tidal. And so, there was a seismic shift in how the music industry as a whole was grappling with this new tech. Fast forward to working with art galleries, probably one of the most difficult technical nuts to crack, so to speak, and working with traditionally folks who reject new technology and are wary of software that doesn't offer the same level of discretion or convenience that they are used to, and working to get them excited about software solutions that are built just for them. And so, the through line, for me, you know, as I look back, is how can I take something scary, and intimidating, and difficult to understand for your person who is chronically offline, so to speak, and translate that into an experience that they look forward to that makes them see, "Oh, this is not just some sci-fi hubbub; it's not just what the Yahoo's at Silicon Valley are up to; this is going to help me and what I care about"? And that particular thought process, that particular intersection, is what really gets me going every day. VICTORIA: That's really interesting. And it reminds me of friends that I have who have really deep domain expertise in certain things like nutrition, and coaching, and early childhood intervention and development. And they're asking me, someone who has, like, a connection to founders and startups, about, like, "How do I get my thing going? Like, how do I take this knowledge and build a business around it?" So, maybe you can tell me a little more about what research you're doing with these groups of people, with these small businesses. And what kind of questions are you asking, and what kind of things are you finding? JACLYN: Sure. So, I started with a hypothesis, which was this slightly more nebulous notion that everyone will have an AI copilot. And so, I started to workshop what that could look like for a business owner, specifically because 78% of small businesses are owned and operated by one person. And my expertise or experience as a founder is having had a co-founding team where we can fill each other's gaps, and lift each other up, and work on different things. And a lot of small business owners don't have that luxury. So, I said, okay, this is a problem that I have noticed. I am going to explore this to every single nook and cranny I can possibly find. And that led me to experiment with different ways to apply AI to this particular problem. I started looking at the early stage founding stage, where business owners are identifying their next steps to get their next big thing off the ground. They're navigating bureaucracy and figuring out what licenses they need what paperwork they need to file to make certain things a reality. And that, to me, felt like an easy place to start because it is a very well-documented and well-accounted-for space. So, we quickly shipped an early beta feature just to gauge market sentiment and to see what people were really looking for. There really is no shortcut here, in my opinion. It's really about putting in the time and the effort to talk to everyone that is interested in finding a new solution for something that has deeply plagued them in some way or another. In a way, putting on different hats as a psychologist almost, like, understanding where their pain points are really stemming from. Is it, like, an operational thing? Is it an emotional thing? All the way to introducing them to something new, which involves reimagining what that user experience could look like, all the way to just being open and having a clear line of communication. I talk to our users almost every day. We're on calls; we're on emails. And I just love hearing from them, and they know that they can come to me and talk to me about things. I've consulted for some of our small business owners before who come to me with different questions like, "Hey, can you help me with this business plan?" Anyway, so, through all of those conversations, I started to stitch together a few things. The first being that AI is changing so rapidly, and, of course, this is something that is challenging but also incredibly exciting because no one really knows where it's going. We're all kind of testing out our hypotheses in real-time. We're all building towards that reality we want to see. So, noticing that a lot of co-pilot promises we were still, or at least I feel like, we're still a little bit far away from that. And so, I started examining, okay, what is AI already currently really good at and will only get better at? And how can that be applied to something that all business owners have to face? And so, I expanded my search into other life stages of a business, and I identified that over hundreds of hours of conversations as the M&A stage and the closure stage. The M&A space is very exciting. It is also very well accounted for. And, currently, I'm spending quite a lot of time looking into the bankruptcy aspect, the end of life, something that, unfortunately, a lot of businesses will have to go through. And yeah, really studying that space, deeply realizing that we can probably find a, if I may use this as a verb, a "turbo tax" for all of these different key operational moments for every small business, right? So, we can, quote, unquote, "turbo tax" starting a business. We can, quote, unquote, "turbo tax" trying to sell your business. We can turbo tax, closing down your life's work and trying to find a good place to put it to rest. VICTORIA: How do you find people to be a part of the research? And how do you make sure that you're being inclusive or, you know, going after the right groups? JACLYN: To the best of my ability. I start within my own networks. Luckily, since at this point, I have built quite a lot of friendships and relationships just within founders of all different kinds, I started by reaching out to different founders and just approached it with a lot of curiosity. I was like, "Hey, what are you working on? What is troubling you? How could I help?" And approaching it from a place of "How can I help?" as opposed to "How can you help me?" You being, of course, the founder I was speaking to. Yeah, really just being in the position of I want to learn from you, I would say, in hindsight, has been the key to a lot of folks being willing to speak with me. And then, of course, on the call itself, when I do manage to get that scheduled, when I speak to them, and doing everything to make them feel heard, to make them feel welcomed. I show up to every single call prepared about this person. I have my questions prepared. Usually, within Calendly, for example, people should fill out what their profile kind of is. So, we do a lot of that pre-work and get that out of the way. And it also helps me prepare for the call. Weirdly enough, it's almost like preparing for a podcast interview. And then, from those calls, I always ask like, "Hey, I really appreciate you spending time talking to me. Do you know one person who would be willing to do the same thing?" And I would say, nine times out of 10, the answer is "Yes." And then, I get a follow-up email being like, "I loved talking to you. Here's my friend who is also facing a similar thing. I already told them about our conversation. They would love to speak with you." And it just kind of flows from there. And so, I guess to sum it all up, it really is being thoughtful with your relationships and letting that compounding effect work itself. And at this stage, like, as an early-stage founder, you and your...I don't like the word reputation, but I can't think of a better one right now. Your reputation is really what the currency is, and people typically want to help. And they also want to feel helpful, and they want you to show that they were helpful. And yeah, that has been something that I've seen a lot of success with personally, whether it's through user interviews or approaching it from, like, a sales and partnerships perspective. VICTORIA: I agree. I think I found the same thing where, what you want to call it, and it's your reputation or your authenticity and your genuine interest in solving the problem that you're going after. I think a lot of people are, you know, of course, they want to talk about things that are bothering them, and they want to see other founders succeed, and it's part of a community. So, it's really nice to hear that's been working for you. JACLYN: I'm so lucky that this particular thing is what really excites me about being a founder is: having that opportunity to have these conversations. Also, at this point, probably my superpower that I feel like I can draw from so many different experiences to be a good sounding board for whoever it is that I'm talking to. And I remember this so clearly from my previous venture where we were building software for art galleries, and we had some of the most commercially successful artists and art galleries of modern times. And they went on record saying that, you know, they're switching their solutions, or they're coming on board for the first time. And they're not considering any other potential incumbents or competitors simply due to our ability or my ability to talk to them like equals, talk to them like people. They were like, "We spoke to so many founders who were building different kinds of tech solutions for the art industry or the art world. And we always really felt kind of small talking to them because they were throwing a lot of jargon at us. They essentially wanted us to operate under a cloud of confusion so that, hopefully, we would just go along with whatever they say. And you were really the only one who would sit down, take the time to explain, take the time to hear us out, and kind of meet us where we are and see us people." And I was really kind of taken aback by that. And I do think that advice applies generally, but especially when it comes to speaking to folks who identify so deeply with what they do, like small business owners, it is so key to really just treat them with respect. I mean, ultimately, that's really what it's about. Like, you respect that they know things that you don't, and you don't lord anything you know that they don't over them. VICTORIA: I really appreciate that perspective. And I'm curious if maybe there are some core values from your educational background in journalism that flows through into your being a founder and how you have these conversations with people. Are there any core values that translate from that? JACLYN: I love to listen. I'm just such a curious person. Yeah, I guess you could say that it is a journalistic approach to, you know, ask open questions and let the person feel like they are steering the conversation, and, you know, being that safe space that they know whatever it is they're saying is being taken seriously. One of my personal philosophies when it comes to founding is that I let the problem tell me how it wants to be solved. I have a general direction, right? Like, my North Star is that I want to use tech to empower founders; in the same way, you could say that you might start writing a piece with the general idea of like, hey, this is what I want to write about. And I'm open to letting my subjects kind of steer where they really care about so that, like, I end up writing something that is compelling for everybody. And so, yeah, I'm always open to finding the best way. This openness and curiosity, really, has led me to meet some really interesting people and dive through some very fascinating rabbit holes that I might not have done so otherwise. VICTORIA: Oh, that's really cool. No, I like that a lot. That's super interesting. MID-ROLL AD: Are your engineers spending too much time on DevOps and maintenance issues when you need them on new features? We know maintaining your own servers can be costly and that it's easy for spending creep to sneak in when your team isn't looking. By delegating server management, maintenance, and security to thoughtbot and our network of service partners, you can get 24x7 support from our team of experts, all for less than the cost of one in-house engineer. Save time and money with our DevOps and Maintenance service. Find out more at: tbot.io/devops. VICTORIA: So, in these conversations, you're having in your early discovery process, were there any points where you decided to pivot your strategy based on what you learned? JACLYN: I would say that the most interesting point was...I think this is probably, like, the clearest example of...whether it's a pivot, or, like, a redirection, whatever you want to call it. This was before I kind of arrived at the stage of bankruptcy or the idea of bankruptcy, which is where I'm really diving deep to at the moment. I had already spoken to a lot of founders in kind of the early stage of starting the business when I was talking to them about, like, "How can a tool like Starcycle help you on your journey?" And a lot of them were like, the ultimate milestone was, of course, to sell the business, that they want that ROI, that they want to know that, you know, something that they've worked so hard on was going to end up in great hands. And so, I started examining that side of the spectrum. So, that was, I guess, refocusing number one, which was, okay, I want to understand the buy-sell space, kind of the M&A space, to hear what success factors led people there. I spoke to everyone I could think of on that end of the spectrum, you know, people who had sold a business, people who tried to sell but didn't sell, people who acquired a business, people in private equity who are looking to buy and operate a business, you know, different buy and sell marketplaces, so on and so forth. And this one conversation with the head of M&A at a language company it was a nice chat. And he kind of mentioned as a throwaway, "Oh, by the way, like, one thing we also look at are distressed assets." That was it. And I said, "Okay, let's unpack that a bit," and just kind of left the rest of my questions. And we started going in that direction. And then, I realized it's a different side of the same coin, exploring M&A and closure, because they are, unfortunately, very closely related to one another. They are both on the ends, like, end of the life cycle. And so, that one comment which might not have occurred, you know, let's say if the person didn't feel like he had a safe space to kind of open up about his process, that has sent me on another journey to really, really dig deep into this very opaque and difficult area, where I'm actually, again, really, really excited to really unpack: How can we help people at the time of need, and how can we use tech to do a lot of the heavy lifting to free them up for very emotionally taxing tasks? Which, of course does happen at that end of the life cycle. I still very much believe in the overall idea of using AI to help small business owners end to end, but really, I found this particular wedge because I guess I was open to that. And someone dropped the crumb, and I was like, "Let's take that path. Let's talk about it. " VICTORIA: So, it had a high emotional element there, and there's a lot of tasks associated with it that would make it a good use case for AI to support that particular phase of the life cycle? JACLYN: Yeah, that's absolutely my hypothesis right now. I've been validating this with different small business owners who have, unfortunately, had to close their business. I'm also talking to bankruptcy attorneys. And so, yeah, I guess we'll see what that process looks like. By the time this episode is up and running, I might have found the right angle to tackle this problem, or I might have just found some other opening to look at. So, I guess it really is up for grabs at the moment, which is a very exciting part of being at the early stage, but, of course, also slightly terrifying [laughs]. VICTORIA: Well, we'll have to have you back on in a year to check in and see how things have progressed. But it makes sense to me. And in all of my recent experience just hearing from founders around San Diego, it sounds like if you're going to be a founder, you are going to have to shut down a business at least once [laughs]. Like, usually, you found multiple businesses and that means that you do have to close or, you know, go through this final action at least one time. You will be very lonely being a founder, and I can see having support through that time and having it be easy could be really helpful and make it seem, you know, easy and maybe even just, like, make it easier to start things up again, too. JACLYN: For sure. And I love that you touched on the starting again because founders, typically, more often than not, have this very stubborn optimism that we're like, we're going to figure it out one day, and we're going to do it. And at the risk of sounding a bit hokey, bankruptcy can be a beautiful thing. It is, of course, incredibly emotionally difficult. But what I find really incredible is the notion of bankruptcy was really born out of this idea of we recognize that you took a huge risk. And even though the risk didn't pan out in the way that we all hoped that it would, we don't want to penalize you further for having taken that risk. So, here is some protection so that when you are ready again, you can start again. And I just find that sentiment very, very powerful. And I've certainly seen that to be true in my own experience. So, this really is, like, I feel like my heart and soul problem, you know what I mean? Again, of course, I'm back to my core value I mentioned earlier. I'm open to letting the problem tell me how it wants to be solved. And so, I'm going through that process again to find, okay, what is it in this journey that I can solve with AI? And so, yeah, we can check back in however long, maybe six months, a year or so, and then see where. I would love for you to hold me to that. VICTORIA: Absolutely. I will. I'd love that. Yeah. And, well, on that note, then, what are the biggest challenges you see on the horizon in the next six months? JACLYN: I would say the biggest challenge that's coming on the horizon really is, to me, what is very exciting. I alluded to this earlier, but it really is this notion that, of course, we all recognize that AI is disrupting. It has already disrupted a lot of what we know to be true. We're all just testing out our hypotheses in real-time. No one really knows in what direction this wind is blowing. I don't think people could even agree on what AGI means, right? Like, AGI, is it, like, a very, very general thing, or is it AGI for X, AGI for Y? Like, what does that look like? And I don't think there's, like, a consensus on what this looks like, right? So, in a way, every founder building in this space, including myself, we're all just working towards what we think that reality is and what reality it is that we want to see. It's a huge challenge because we're quite literally building what has never really existed before. And it is a feeling that I'm personally, luckily, very familiar with, I get super energized by. We're in the beginning. Everyone says this, right? "We're so early," but we really, really are so early in this new wave. And I'm really looking forward to drawing on all of my experiences being at the forefront of various other big changes and applying them to this very particular change. And then, of course, I'm also a little bit nervous about this. I think anyone would be nervous knowing that the tide could change at any moment. I'm also not delusional about this per se, but I'm definitely optimistic. I think we're going to see a lot of generational companies built at every single possible intersection of AI and something. So, it's like AI for small businesses, right? Or you could even go even more granular. There's going to be an AI for hair salons. There's going to be AI for coffee roasters. There's going to be just so many ways to capture this new energy and this revolution that I am very intimidated, but I'm really excited about this. VICTORIA: So, the gravity and the size and scope of the change, and that being unknown, and also what you mentioned on the tech stack, having that variability and just knowing you might have to pivot or change very quickly, is an exciting challenge as well. JACLYN: It is. It definitely is. And, of course, it's a tough one to solve for sure. Any founder who wants to build something, really now is the time to just give it a shot because there are so many intersections up for grabs, and that doesn't come around very often. VICTORIA: That's really great. And I love your approach to that by just trying to see how can you use your expertise and follow the problem and see what solution comes up that is worth focusing on? So, I really appreciate you sharing that. I'm curious if you know what success looks like six months from now or even five years from now for Starcycle. JACLYN: I would say in six months, I would envision, at this stage, having maybe a small suite, but a suite nonetheless, of different aspects of the small business life cycle, the mission-critical stages I spoke about, having the, quote, unquote, "different turbo taxable features" live. And so, we're already able to start really moving the needle for these folks. We have our first test feature live in beta. We're already helping close to 1,200 business owners. So, I'm really looking forward to just increasing that number. In five years, I would really love for us to be at that stage where we are helping small business owners end to end. And so, I do see AI growing at a rate or the capabilities of AI growing at a rate way faster than any of us can imagine. So, I'm going to just throw this out there and say, in five years, I would love for Starcycle to be, like, a true AI COO on every single step of the way, like, a real strategic thought partner, executional partner for your small business that you otherwise wouldn't have. And you're in the trenches with your AI COO, and we're going to help you build the best business you possibly can. And we'll take care of your end to end. And that, I would say, is my ultimate grand vision. So, I guess let's check back and see what happens. VICTORIA: I like that. And, you know, that's a really awesome future vision to build towards. And in the immediate term, I'm curious to ask you more about Starcycle and how AI and people work together to give leaders confidence that the COO is giving them good answers and all that. JACLYN: One thing that we noticed while we were developing our beta and continuing to improve on our current offering is coming to the realization that we want to focus on what AI is currently already really good at and will only get better over time and, to us, that was data parsing, data optimization, formatting, data extraction. And so, that's where the next immediate stage of product development is going to go is really leaning into this data extraction aspect. And we feel like this true thought partner; strategic partner thing will happen over time once we have, like, a lot bigger pool of data of your business to work with, where we can connect dots that you might not have otherwise been able to connect, whether it's because you physically do not have the time, or you may not have the knowledge to, let's say, comb through your monthly P&Ls to draw out certain trends in the way that AI can really do for you. So, we're acknowledging the current limitations of AI while maintaining optimism on kind of the long run of what we think AI is going to do. And so, I think for the small business owners that we're currently supporting, we are very much on deck as humans to help them with some of the more strategic moments. And our users know that they can find us anytime. And for a lot of the more data operational action item-driven tasks that they need help with, then AI can step in fairly comfortably and help them in the majority of the cases. VICTORIA: That sounds really cool. I like how you broke that up. Do you have anything else you'd like to promote? JACLYN: I'm open to so many different kinds of conversations. And every single conversation is helpful. So, please reach out or sign up, try the product. We look at every single survey. I respond to every single survey personally with follow-up questions if you'll allow them. So, I really just want to help anyone who's listening. Whatever problem it is that you're dealing with on your founding journey, I'm here to help. So, in whatever way that I can help you, please let me know. I would love to hear from you. VICTORIA: I read in your background that also includes asking you questions about your time working with Rihanna. Is that right? You're open? JACLYN: [laughs] Correct. I suppose. Yes. If that is of interest, we can certainly talk about it [laughs]. VICTORIA: Oh, that's great. No, I love that, the detail on that. And then, also, we didn't get to talk everything else about your background. You also have that you're an angel investor, and you also are just a general incredible mentor and coach. So, I don't know if there's anything else you wanted to share about that. JACLYN: I think part of it is also really driven by my passion to empower folks with technology. And a lot of that component, as we've alluded to multiple times over this podcast, is the educational component. And I think I've been really lucky to be exposed to a lot of new things throughout my life. And I want to play even some small part in helping other people encounter tech in what they perceive to be a safe and gentle way. And so, that's what I'm really excited about. I do occasionally write small checks to companies and founders that I believe in. I spend time guest lecturing at colleges and also mentoring young girls and young women. And, generally, I'm an open book if you want to ask me about how I taught myself stop motion video editing to do something for Rihanna, all the way to how on earth did you find it in yourself to do a third company. I just want to help anyone and everyone who wants to make that difference in the world to be that difference that they're looking for. VICTORIA: Yeah, you know what always gets me excited about tech? Is when people use tech to solve simple problems that helps everyday people. You know, I'm from Washington D.C. I spend time on the side from doing consulting with big federal agencies. I was helping startup nonprofits that were working to end homelessness and solve communication problems with nonprofit organizations sharing their services to people who needed them and that type of tech. And I've been in California now for three years, and I've started rebuilding my networking here. And I'm starting to find those people who are working on those kinds of projects. So, I'm really excited to build a little community here in San Diego and to start giving back to some of those groups again. JACLYN: Yeah, that's really, really awesome. And that really is what keeps drawing me back to founding is knowing that whether it's founding a non-profit initiative, or a startup, or opening up a coffee shop, like, I keep coming to coffee shops because, of course, I have a deep appreciation for them. But, ultimately, it really is such a tangible way to provide and to give back. And I can't quit. VICTORIA: I mean, I could quit. I could quit and just, like, rock climb and be bad at surfing for the rest of my life, but I won't. But yes, thank you so much for taking the time to be with us here today, Jaclyn. You can subscribe to the show and find notes along with a complete transcript for this episode at giantrobots.fm. If you have questions or comments, email us at hosts@giantrobots.fm. And you can find me on thoughtbotsocial@vguido. This podcast is brought to you by thoughtbot and produced and edited by Mandy Moore. Thanks for listening. See you next time. AD: Did you know thoughtbot has a referral program? If you introduce us to someone looking for a design or development partner, we will compensate you if they decide to work with us. More info on our website at: tbot.io/referral. Or you can email us at: referrals@thoughtbot.com with any questions.

Join host John Quick on the "United States of Small Business" podcast for an inspiring conversation with serial entrepreneur Peter Wasmer. Based in Naples, Florida, Peter brings over 25 years of experience in transforming small businesses through innovation and automation. From managing a $650M portfolio at Somerset Capital Group to building Chrome Capital into a national finance platform and creating the ProValet.io app, Peter's journey is a testament to resilience and visionary leadership. In this episode, Peter shares his insights on generating small business value through automation, leveraging technology to improve lives, and implementing strategic changes that work. Discover how to ramp up sales and marketing, enhance customer service, and stop wasting time by managing like a pro. Tune in for actionable advice and inspiration to elevate your small business to new heights. Check out Peter here: https://www.purecoastal.life/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/usofsmallbusiness/message