Virtual Roundtables Live Podcast

Intelligent Automation seamlessly combines the power of AI chatbots, RPA (Robotic Process Automation), and IDP (Intelligent Document Processing), facilitating smarter and faster workflows, resulting in much greater business efficiency.The market shift to Intelligent Automation is already well underway, with companies eager to embrace digital transformation to get back on their feet and create a future-proof strategy. Join Laiye International's CEO, Ronen Lamdan, IA Thought Leader, Pascal Bornet, Universidad Católica de Temuco's CIO, Dr. Oriel Herrera Gamboa and Moderator, Brian Briggs as we unveil the impact of Intelligent Automation and why it should be the top priority for enterprises in 2022 and beyond.

Recently we sat down with Nada Ahmed, the Vice President of Transformation at Aker Solutions. Nada was featured in the 2020 list of Top 50 Women in Technology in Norway and shares some valuable insights with regards to her career in technology and transformation. Aker Solutions delivers integrated solutions, products and services to the global energy industry. They enable low-carbon oil and gas production and develop renewable solutions to meet future energy needs. By combining innovative digital solutions and predictable project execution they accelerate the transition to sustainable energy production. From our conversation it was clear that Nada was passionate about the environment and working hard on the transition from traditional to renewable forms of energy at Aker Solution. Alongside her role at Aker Solutions Nada is also very productive in her industry, for example she's currently serving as the Board Director at Greig Maritime Group. Nada is also head of the board of the Polytechnical society Digital Leadership Community and, on top of this, regularly hosts LIVE events on LinkedIn to connect with those in her network. Nada explains how she is constantly working on her transformation journey both professionally and personally with this being clear to see through the way she is continually bettering herself but also using her insights and knowledge to help and educate others through the work she does both in her communities and online.In this interview, Nada discusses her passion for Agile leadership as well as Diversity and Inclusion in the workplace. Nada explains why she believes this to be so important when building a team and also gives advice on how to manage a diverse team and how to get the work culture right. As well as this, she expresses her passion for encouraging other females into tech and STEM careers, giving advice of how and where to get started. Nada talks about how important it is to recognise and appreciate different leadership traits that are different from tradition which can be brought to the table through introducing more women into leadership roles. She talks about her own leadership style and how she aims to lead her teams by example, showing them that it's okay to be unsure and ask for others help.In this interview, we also discuss Nada's career to date, how the Covid-19 pandemic has affected her industry and the exciting projects she has coming up at Aker.

We recently sat down with Elisabeth Mostofi Nejad-Duernsteiner, a Global Pharmaceutical Marketing Leader with a breadth of experience across a variety of therapeutic areas and regions around the world. She has a proven launch record with innovation and digital health and applies a patient-centric mindset with the vision to drive equity and equality to improve healthcare. An Economist by trade, Elisabeth brings an alternative business approach to pharmaceutical marketing and starting in the industry as a Commercial Representative, she recognises the importance of the customer and how to sell to your audience. Elisabeth is extremely passionate about driving patient centricity, focusing on individual patient needs. She discusses how many healthcare care research tools such as questionnaires and research studies are often biased to a certain group of people, sometimes unconsciously, and how this can have an effect on the wider population and underrepresented groups. Data on the safety and efficiency of drugs are normally derived from male patients and therefore we need to include data from females and people of different ethnicities to generate data and research that is truly representative and inclusive. Along with this disparity in research, Elisabeth also discusses the issues concerning access to healthcare, particularly in countries such as Latin America and Africa, a cause that she is extremely passionate about. In this interview,  Elisabeth also shares her insights on leadership. She discusses how to establish an area of “psychological safety”, an environment where people can feel comfortable voicing their uncertainties and can ask questions, express concerns and put forward ideas without judgement is extremely important. Elisabeth advises that an increase in agility and curiosity paired with an organisation that allows failure can drive transformation success forward.

Recently, we had the pleasure of speaking with the Head of IT and Business Systems at Satellite Applications Catapult, Leia Mills, about her career journey in the technology sector. *Views and opinions expressed in this interview and article are personal to the interviewer and interviewee and are not those of Satellite Applications Catapult.

In this interview, CTOO and Head of Technology at iptiQ by Swiss Re, Bilge Mert discusses the challenges she has faced in her career but also the achievements she is most proud of. Holding several leadership positions throughout her career, Blige also shares her insights on what makes a great leader such as “creating a psychologically safe culture where you can fail and talk about failures” and curating diverse teams.

Eman is a powerhouse in her industry, holding B.S and M.S. degrees in electrical and Medical engineering, six years of experience in Software and hardware engineering in the automotive industry she is also Vice-Chair at CBI Thames Valley and board member of Local enterprise partnership Buckinghamshire and sits on the advisory board for UK5G. It was Eman's father that inspired her to become an engineer. That inspiration paired with her passion for problem-solving was the catalyst that prompted her to pursue a career in STEM. After studying, Eman went on to work within software engineering. Starting at Bosch in software and hardware development in 1999, she has moved up the ranks gaining a director position in 2010 which she has held since. She is now Head of Political Affairs and Government Relations at Bosch UK. Eman is passionate about encouraging more women and young girls to pursue a career in STEM and explains how this starts with encouragement from an early age. Eman also discusses the value of finding a strong mentor when it comes to growing within your career and gives advice on how to find the best mentor for you.     When asking Eman what achievement she is most proud of in her career, she explained how using the word proud doesn't sit right with her and that she feels more grateful for her success and achievements. Something which is extremely humbling and refreshing to hear from someone who has achieved so much.

This week we sat down with Francesco Federico, CMO at JLL UK & Ireland to gain an insight into the career journey, challenges and ethos of a highly successful marketing leader. For more than fifteen years, Francesco has had an international career working across marketing and communications for the likes of Vodafone, Acer and now JLL. An entrepreneur at heart, Francesco kicked off his career founding three digital businesses and provided consulting for Google and Sky. These commercially focused roles shaped his growth marketing style and, later in his career, allowed him to introduce radical innovations at market inflexion points such as the My Vodafone app, real-time predictive pricing at Acer and the transformation of JLL marketing department into a strategic, modern function.Throughout our conversation it is clear to see that people are at the heart of Francesco's work and also his success as a business leader. Not only has he run several industry-first initiatives to address the importance of belonging and equal opportunities in the workplace he also states that his marketing success is testament to always going back to the customer's point of view and understanding their needs and wishes. In addition, Francesco is passionate about hybrid customer experiences and developing meaningful storytelling through marketing activities. In this interview, we discuss Francesco's career to date, the biggest challenges he's faced, what makes a great leader and more. 

Recently, we sat down with Senior Director at A. P. Moller – Maersk, and Head of Transformation and part of the Global Leadership Team at APM Terminals, Jonas Bengston.APM Terminals operates one of the world's most comprehensive port and integrated inland service networks, which is uniquely positioned to help both shipping line and landside customers grow their business and achieve better supply chain efficiency, flexibility and dependability to compete and win in world markets.

We sat down with Richard De Villa, Head of Marketing UK & Europe at Malaysia Airlines, to discuss his career, his successes and the challenges he's faced working within the travel industry during a global pandemic. Richard is an experienced, ambitious, and driven marketing lead in the travel industry. With a 14+ year record of achievement in brand management, execution of multiple platform marketing campaigns, establishing/maintaining strong relationships with travel trade and media organisations, Richard is one of the leaders in his field. He is an intuitive business leader with extensive expertise in digital marketing, multi-channel development, market penetration, destination promotions and organising publicity campaigns to drive revenue.

Recently, we spoke with Star Stable Entertainment's Director of Player Safety and Customer Service, Cecilia Munthe.Star Stable Entertainment is the home of the #1 fastest-growing horse adventure game in the world - Star Stable Online. With over 21 million registered users, across 180 countries, and supported in 14 languages they aim to provide an expanding gaming and entertainment platform that fosters social connections, adventures, and creativity for an underserved community of gamers.Throughout the conversation, Cecilia provides great insights for those in her industry, offering advice and predictions for the future of the gaming industry.

Billions of dollars are spent annually to set up SOCs across every industry and yet, according to RBS, 3,932 breaches were publicly reported in 2020 alone. Why are SOCs failing? Listen as former Gartner analyst and Exabeam Chief Strategy Officer, Gorka Sadowski, talks more about why SOCs are failing and the outcomes-based maturity model required to build cyber resilient organizations. Key Learnings:Why an outcome-based approach is the only way for SOCs to offer effective coverage and protection for your organizationHow the most successful SOCs use a comprehensive, strategic and end-to-end focused approach to address 95% of all operational issues at scaleWhy it is critical for Security Operations (SecOps) to become more use case-driven and full lifecycle workflow orientatedLastly, learn about a new simple framework and maturity model that will help your organization approach SOCs the right way Speaker:Gorka Sadowski, Chief Strategy Officer, Exabeam

Digital transformation is driving cloud adoption. When your global operations rely heavily on the cloud, there is nothing more alarming than poor connectivity and lack of security. How can enterprises skyrocket their internet experience and application performance? Join Expereo in this experts panel discussion and learn how a global heating equipment solution provider achieved one global secure network with integrated security policy for all business units and countries.Moderator: John Cruickshank – Director, Enterprise Sales EMEAPanelists: Salim Khouri - Director, Global Solutions EngineeringFrancois Devienne - Director, EngineeringJan Marsman - Senior Solution Consultant

We've seen this story play out in grand fashion over the last year: attackers are using the software supply chain to inject malicious artifacts into CI/CD pipelines and execute elaborate kill chains in production. Traditional software testing techniques are ill-equipped to detect these advanced threats that only initiate during runtime, and cloud native ecosystems add multiple layers of complexity. Now, today's best practices for DevSecOps all but oblige security teams to implement complete pre-production analysis of runtime behavior, to provide detailed documentation of the attack kill chain, and to facilitate proper remediation at the risk's source.At the Inspired Virtual Summit, Aqua Security discussed supply chain security for today's cloud native software ecosystems, exploring:- Advanced threats in the software supply chain.- Security implications of cloud native and DevOps methodologies.- Best practices for detecting malware and mitigating risks before production deployment.Speaker:Steven Zimmerman, Senior Product Marketing Manager, Aqua Security

Security cannot be done in a silo. The extent and nature of data shared across lines of business both internally and externally fuels system and organizational vulnerabilities. GRC must transcend the traditional lines of defense, specifically risk managers and audit professionals. What can businesses do to better align key stakeholders? How can businesses incorporate Security by Design process and practices and where can technology support with structured data sets and automation? In this session, we'll discuss roles and responsibilities of effective risk management practices.Speaker:Charles Allen, InfoSec Consulting Manager, OneTrust GRC

There are 4.7 billion people online. And 4.1 billion of them are on social platforms. The trick to building a true one-to-one marketing program is to: discover what those billions of people are saying to you and about you, sort that unstructured data so it makes sense, and then engage appropriately. Join Grad to hear what mass one-to-one marketing is, why you need to add it to your strategy, and the 3 things you need to get started.Speaker:Grad Conn, Chief Experience Officer, Sprinklr

As the world of work remains in turmoil, it has become clear that we will never go back to the way things were before. While companies are still debating whether and to which degree they will allow remote and flexible work, Corporate Real Estate needs to get ahead of the game.Speaker:- Sabine Ehm, Thought Leadership & Research Manager, Locatee

Join this session to discover how to create exceptional experiences in a digital-first world. Learn the common pitfalls that brands experience and how to avoid them and discover what some of the world's leading brands are doing to thrive in a constantly evolving market.Speaker:Daniel Hansens - Head of Product Marketing, Content Solutions - Adobe

Security cannot be done in a silo. The extent and nature of data shared across lines of business both internally and externally fuels system and organizational vulnerabilities. GRC must transcend the traditional lines of defence, specifically risk managers and audit professionals. What can businesses do to better align key stakeholders? How can businesses incorporate Security by Design process and practices and where can technology support with structured data sets and automation? In this session, we'll discuss the roles and responsibilities of effective risk management practices.Speaker:Charles Allen, InfoSec Consulting Manager, OneTrust GRC

They say hindsight's a wonderful thing, but knowing what you know now - with your wins and failures of the last decade behind you - what would you do differently if you could press a wipe-clean button and restart how you keep your tech stack secure? With big swathes of your teams and ecosystem now working flexibly, and with many set to stay that way, Brian Brackenborough, CISO at Channel 4, believes now is the time to act: “It's hard to think of any new business starting up these days without a cloud-first strategy, which gives them the jump on existing companies that have legacy services. The 2020 pandemic demonstrated how Cloud eased the transition from office-based working to Home-based working, and for those that hadn't made the jump, it's time to bite the bullet, with focus on digital security.” So, when it comes to rethinking how to keep your data, workflows and teams safe in the cloud, where do you start? With this new hybrid of home workers versus office-based teams, anyone responsible for a company's digital security faces a challenge. In this panel session, Brian is joined by Debra Okwuzi, Security and Compliance expert at Dropbox, and Nick Smith, IT & Digital Operations Director at 1,000heads, to discuss the role of cloud solutions, and how you can use them to retain trust, security and compliance with your data, no matter what's going on in the world.Speakers:Brian Brackenborough, Chief Information Security Officer, Channel 4Nick Smith, IT & Digital Operations Director, 1,000headsDebra Okwuzi, Security & Compliance Expert, Dropbox Business

The last year has brought about changes so sweeping that we cannot even comprehend the full magnitude of them – still, we recognise that just about everything has changed. And we, as brands and business leaders have changed too – from the way we work to the way we connect with customers and colleagues, and the way we create and deliver experiences in this new, digital-first era.Together with the London School of Economics (LSE) – one of the world's most prestigious business schools – Adobe set out to not only define this New Era In Experience but to also explore how brands can succeed in it, especially when such significant change has occurred in such a dramatic fashion.In this presentation, we'll introduce the findings of this research, and offer some tips and inspiration for thriving in this New Era.Speaker:Jamie Brighton, Director of Product Marketing, Adobe EMEA

In today's digital-first world, customer experience (CX) is the new battleground. Is your brand's CX original enough to generate business value? In this session, we will talk through the requirements of what makes a customer experience “innovative” and how you can evaluate your brand's CX. It will also address the next steps to take in your organization's journey, to enhance digital experiences with identity to provide business impact.Speaker: Richard Bird, Chief Customer Information Officer, Ping Identity

Passwordless has gone from a trending topic in information security to a board room priority. Organizations are not only trying to reduce the security risks associated with passwords but also seeking to improve employee productivity and customer retention. With recent advancements in technology, passwordless solutions are more accessible than ever before.Join Ping Identity's Executive Advisor for a candid discussion, filled with real-life examples and anecdotes, on the considerations and cautions for deploying passwordless solutions, including:- Common obstacles - Various passwordless scenarios available- How to deliver a better user experience without compromising security- The promise of the FIDO standardSpeaker: Aubrey Turner, Executive Advisor, Ping Identity

A discussion around how people interact within meeting spaces whether at home, remotely or in the office.  Plus a look at the latest market trends, insights and challenges affecting working environments and the Logitech collaboration solutions available today.Speaker:Toby Lewis - Senior Manager, Collaboration Strategy - Logitech

Our panel of experts will discuss how businesses have had to strategically adapt quickly to a changing business landscape, and how they foresee their continued transformation into 2021 and beyond.Just months into a new decade, businesses have been forced to rethink plans. The global pandemic has acted as the catalyst for urgent bandwidth upgrades, a massive expansion of digital channels and the prioritization of secure remote access. Yet the pace of change is only accelerating. It's difficult to know what new technologies users will be demanding in the next 5 years, but the potential is immense. Agility and digital transformation have been elevated to the top of the agenda.Independently moderated, this session will bring together 4 digital transformation experts to discuss:How enterprises have re-established a new normalTransitioning from BCP to BAUOperating through unprecedented timesAdapting and supporting a prolonged business continuity planPriorities into 2021Speakers: Bruno Sanches - VP, Network Operations @ GTTAdam Saunders - Head of Information Security @ Bourne LeisurePaul Bateman - Chief Technology Officer @ InformaVictoria Higgin - CIO & Executive Director @ Highways EnglandDarren Russell - Chief Digital Officer and Regional General Manager for Mott MacDonald Digital Ventures @ Mott MacDonaldMark Moffat - Chief Technology Officer @ PwC Consulting

In any economic environment, especially a post COVID world, there is always a mandate to reduce Operating Expenses.  And whilst all the usual places have already been looked at, there always seems to be untapped parts of the business that are extremely difficult to document or uncover. Now more than ever, it's imperative to understand your current state with respect to processes, so you can uncover inefficiencies across your enterprise. In this Virtual Roundtable Live, we discuss the innovative ways you are uncovering hidden opportunities to help reduce OPEX in order to succeed.Speakers:- Neil Thornburn, Managing Director at Bodhi Digital Ltd.- Kenneth Rasch, Head of Sales at FortressIQ- Anupam Tyagi, Director of Finance Operations at Direct Line- Kelly Goodwin, Deputy CIO / Technology Strategy & Commercial Director at Highways England- Sari Hilden, Head of Transformation & Development at Posti Group oyj

This deep-dive session looks into the methods and implementations that Five Guys used to reduce their invoice processing time by 50%, followed by a demonstration of the software that helped them achieve this.This session will help you if your organisation has:High invoice processing costs and difficulty processing documents quickly enough to avoid penalties.Invoices coming from multiple locations and in multiple formats leading to duplicate payments, lost documents, higher risk of fraud, etc.Difficulty to get an instant overview of cash flow and to make accurate financial projections.Complicated approval processes.Dealing with multiple currencies, and much more.Speaker: Emily Vinson, AP Automation Consultant at Yooz

So you've got a great connected solution, and now you want to scale. Companies with small-scale or regional deployments are often surprised to realize their cellular connectivity provider can't scale with them. Managing a few hundred or even a few thousand connected devices is a very different endeavour from managing tens or hundreds of thousands of devices.The provider that helped get your business off the ground isn't necessarily the one that will help you reach your growth targets.Our panel of experts from Aeris Communications, Motorola Solutions, CableLabs and more explore key considerations for managing cellular connectivity across a global fleet of devices and discuss critical aspects of scaling your IoT deployments.Panellists: - Robin Duke-Woolley, Moderator & CEO at Beecham Research- Syed 'Z' Hosain, Founder and Chief Technology Officer at Aeris Communications- Vijay Raghavan, General Manager IoT at Motorola Solutions- Brian Scriber, Vice President - Security and Privacy Technologies, CableLabs

Moderator: Bryan Littlefair, CEO - Cambridge Security AdvisorsSpeaker: John Wallworth, IT Security Leader - Virgin CareSpeaker: Mahbubul Islam, Head of Government Transformation - Government Digital ServiceSpeaker: John Rouffas, CISO - Go Ahead PlcIn a rapidly evolving digital world, the CISO role has also evolved. Cybersecurity is a concern at the highest enterprise-level and CISOs are taking on stronger leadership roles in response: setting cyber risk strategy and integrating with the business to advise and educate colleagues on the importance of security.While managing security technologies, monitoring threats and protecting assets remain vital functions, the new CISO is also working towards a change in business culture, fostering an environment of security awareness and shared cyber risk ownership across their organisation.This panel session discusses how CISOs are taking on a more strategic leadership role to support business leaders and create a culture of cyber risk resilience across the enterprise.

Moderator: David McGoldrick, Chief People Officer, Comfort KeepersPanellist:  Pauline Prow, HR Director, Hitachi Rail EuropePanellist:  Sarah Sturton, Organisation Development Director, Nomad FoodsPanellist:  Leigh Fyffe, Head of Estates and Facilities Transformation, Royal LondonPanellist:  Paul Knowland, VP RE Europe Middle East Africa, Shell International LtdA workplace is so much more than bricks and mortar. A dynamic and thriving workplace is one that supports a business and its people to achieve success and to feel part of a rewarding process.Human experience is at the heart of every work environment and plays a vital role in an employee's engagement and motivation. The right experience can affect how an individual feels about their place of work, and can strategically impact how engaged they feel and their sense of purpose.New standards and technologies are entering the market place all the time, and buildings are being developed to support a more authentic and meaningful experience. From an organisational management point of view, wellbeing is a major factor in work quality and productivity and, therefore, business success. Poor performing workplaces can affect organisations' ability to attract and retain the talent they need to succeed. It is, therefore, essential that wellbeing is properly managed in workplaces.This panel discusses the ways in which human experience is being influenced and also measured in businesses today.

Ian Livingstone CBE, Co-Founder & English Fantasy Author gives an entertaining and visual account of his struggles as an entrepreneur in the 1970s when he and Steve Jackson set up Games Workshop, launched Dungeons & Dragons in Europe, and wrote the multi-million selling Fighting Fantasy gamebooks series. From analogue to digital, he will give a brief history of computer games, past, present and future, including the story of Lara Croft: Tomb Raider. He will conclude with how video games and game-based learning can be used to promote computing and digital skills in schools.

The growth in consumer data can be a goldmine…or a minefield.The business landscape of today is data-rich and continuously evolving in efforts to respond to the influx of insights coming from multiple and varying outlets. The customer's voice is the loudest it has ever been. With this being said, the opportunity to personalise and create targeted approaches and more memorable campaigns should be at the forefront of every marketer's mind.However, the challenges around GDPR laws make certain data mining activities impossible and therefore leaving the customer in control of what, and how much, information businesses are able to obtain and to actually utilise and understand.This panel will discuss the balancing act that today's marketing leaders currently undergo in order to achieve a bespoke and tailored experience, whilst undergoing scrutiny and pressure to remain compliant with data laws, in order to create a memorable and personalised customer experience.Speakers: - Martin Moll, Former European Marketing Director, Nissan- Julia Timms, Chief Marketing Officer, Air Partner- Christine Bailey, Chief Marketing Officer, Valitor- Lucy Murphy, Chief Marketing and BD Officer, Freshfields Bruckhaus Deringer- Simon Breckon, Global Brand Director Ellesse, Pentland Brands

Speaker: Matt Stevens, Chrome Enterprise Sales Lead, Google Chrome EnterpriseWith enterprises more targeted by malicious attacks than ever before, IT needs to ensure they are using the right tools to keep their company's data secure. In this session, attendees learn about the many differentiating features of Chromebooks around security, and what really helps Chromebooks stand out from the pack.

Speaker: Kim Harris, Director of PreSales Engineering, BoxSpeaker: John Sullivan, CIO, Virgin TrainsEvery company knows they need to “go digital,” but it's not easy. Kim Harris, Director of PreSales Engineering at Box, joined by John Sullivan, CIO of Virgin Trains, share their blueprint for the deep cultural, organisational and technological changes demanded by the future of work. From collaboration to AI to building a best-of-breed workplace.

Speaker: Georgios Chiotis, Brand & Marketing Director, ScapeWhat is a Tik Tok and do you need to be on it? Millennials, Xcenials and Gen Z'ers – same difference? In this session, we will look at what makes Millennials and Gen Z tick, how to inject purpose in youth marketing and how to increase Millennial and Gen Z engagement.This masterclass will:- Establish the two audiences & their differences- Define the 5 pillars of youth marketing- Leave with 3 key take-aways to future-proof your marketing initiatives

Too many companies key services go down and cannot be recovered at the speed to meet their business need, often not considering their appetite for business risk or reflecting their IT Risk stance. Consider the retailer who wants their website back up in 5 minutes and yet they have an 8 hour SLA on the hardware and a 16-hour database rebuild.The impact from outages is real and is often both human and financial. The harsh reality is that we are unable to travel, unable to access money, and even worse, hospitals cannot treat patients and we need to create real Operational Resilience.This session explores how an operational resilience strategy is used to mitigate the impact of IT disruption on the business. It will focus on the risks you need to identify in order to protect applications and data; exploring how to perform a recovery in a fast, reliable and scalable way.Discussion PointsThe basic elements of operational resilience to focus on and common deterrentsThe challenges and barriers in achieving operation resilience (e.g Multicloud, skills, security, hybrid IT)The root cause of outages with the biggest impact to businessesThe overall impact of cyber threats in terms of time, cost and reputational damageRealistic steps businesses can take to avoid being in the news about a data breachSpeakers: Lee Howard, Head of IT Security, Risk & Shared Services @ N Brown GroupFlick March, Security & Resilience Director, Europe @ IBMRaj Samani, Chief Scientist @ MCAfeeDan Burns, Head of Cyber Security Operations @ Next PLCSimon Langley, CISO @ Covea Insurance

Imran Zaman - CMO - AmwayTo ensure continued sustainable growth, it's so simple as giving our customers the products that they want to buy, but also ensuring that the experience they have with our distributor force is as good, if not better than what they expect.The challenge to marketing is how do we manage this with the knowledge that not all markets & customers are the same across the globe based on their sophistication level. So, having an Enterprise Portfolio Strategy is a must but we must design by the different markets because one size for all will not be successful.Additionally, the portfolio needs to be compelling and relevant enough to allow us to not just compete but WIN in this space, which has led us to rethink our Innovation Model, which cannot be led solely by Research & Development but we CMOs must take a leading role.Finally, the product experience cannot be designed and delivered by Corporate Marketing but must be done at the nearest touchpoint to where are our customers but through the distributors and this leads us to ensure we excel in the execution.As a CMO leading both the design and implementation across my region, I will share my perspective on the changes in the way we approach different markets, define a new innovation model and how execution excellence is the key to successful growth, thus delivering a winning product experience.

Speaker: Leor Franks, CMO, Augusta VenturesThe annual World Economic Forum meeting in Davos is perhaps the ultimate B2B marketing opportunity, attracting a great concentration of corporate leaders.But with numerous global organisations from Google to Deloitte saturating every channel, and with strict rules on activity, how to cut through when you don't have big budgets and a big brand?From experience of launching content, running 15 events and attracting hundreds of Davos delegates on behalf of a challenger brand, this session looks at opportunities to cut through in a crowded environment.

Topic: The GSK Workplace - Performance HubSpeaker: Chris Higgins, Head of Strategic Deployment, Worldwide Real Estate & Facilities, GSK

Technology has always played a part in the world of buildings and CAFM was born in the 1960s, so why is it, that some businesses are still not using technology to support the delivery of great building maintenance and manage compliance. Research shows that FM teams are still finding Facilities Software BMMS, CMMS, CAFM difficult to use, this doesn't need to be the case.We have not been trained to use Facebook, LinkedIn, get our online weekly shop, or buy clothes. So why is it that the facilities software market has been left behind by the eCommerce industry? Why is facilities software still complex to use, difficult to implement, and require mass training programs? What is the real reasons behind 50%+ of buildings and major companies in the UK not managing facilities maintenance through specialist software?Discussion Points:Why is it that CAFM/Facilities Software is still not widely being adopted by the FM community?What the main drivers and deliverables behind implementing a CAFM?Do you think Facilities software need to a change and if so how?What are the gaps in FM technology that need improvement?What do you see changing in the next 5 years?How can you implement/scale a CAFM solution during time of disruption?How does using CAFM deliver valuable insights to the boardroom to create change?Our panel discusses facilities maintenance software, their experiences, what needs to change, and how is modern technology is driving a shift in the marketplace.Speakers:- Peter Clinker, Former Head of FM & Property @ Nestle- Adam Mason, Facilities Operations Director @ Expansive Solutions- Fiona Happiness, Head of Facilities Management @ UKTV- Nadeem Ashraf, Head of Planning and EAM @ Tesco- Phil Singleton, Head of Corporate Real Estate Sourcing @ Swiss Re

Today, more customers than ever are shifting to digital. Even late adopters of the digital trend in 2019 are being forced to use digital in 2020. That means that organisations must prioritise their digital experiences. Digital strategies may involve both enhancing existing applications and building new digital interactions. In this new, fast-paced digital world, ensuring security, agility and extraordinary customer experiences are all critical.The way you choose to implement customer identity services like account set up, identity verification, secure customer authentication and a unified customer profile play a critical role in reducing abandonment rates, acquiring new customers, increasing product cross-sells and driving revenue.This panel session discusses the strategies, successes, missteps and results industry peers have seen when leveraging customer identity to strike a balance between security and convenience.Speakers:- Jon Cosson MSc., CISO & Head of IT @ JM Finn- Duncan Woodhouse, Head of Information Security @ Legal & General- Rob Otto, EMEA Field CTO @ Ping Identity- Slawomir Soszynski, Chief Information Officer & Vice President of the Board @ ING

Speaker: Barry Richardson, Head of Information Security, NHS Blood and TransplantThis session will be a loose foray into why CTI is so important to today's organisations where the Internet has given all sorts of innovations and efficiencies, but where the Organisation is more exposed than ever to Cyber-crime. By socialising and nurturing awareness, I hope to demonstrate how an organisation can actively reduce its' attractiveness as a target and thus become more ‘safe'.

Digital twins are rapidly becoming perceived as must-haves in all industry sectors. As digital replicas of real-world assets, the potential benefits are easy to grasp: a direct application of computing power to complex, tangible problems in the physical world. Useful across industries, they can bring greater accuracy, control and predictability to a range of challenges.The global digital twin market was valued at USD $3.8bn in 2019 and is expected to reach USD $35.8bn by 2025. Half of all large industrial companies are predicted to be using digital twins in some form by 2021, which is expected to result in a 10% increase in effectiveness. Irrespective of how various analysts consider value, they all point to one thing – significant growth and importance of the digital twin. The industry and supply chain are all now looking to harness that potential.This session discusses how companies can tangibly benefiting from digital twins, the barriers to adoption, and how they are being categorised in the industry through the digital twin maturity spectrum.

Does Corporate Real Estate as a "brand" really work for us in the 21st century?This talk explores the extent to which the advances in the function are potentially held back by our traditional image. The modern environment requires far more than real estate- bricks and mortar.Is the profession more about asset management or perhaps even facilitators of employee attraction, retention and productivity?Should our branding and the narrative we articulate through "storytelling" better reflect the progressive environment we find ourselves in?- Discuss.

We all rely on suppliers to deliver products, systems and services, some more than others. Some supply chains can be very large and complex but understanding your supply chain and how to focus your attention can help address some key vulnerabilities in your estate.In this session, we will explore the risks present from supply chains, and how, by utilising a holistic approach to supply chain cybersecurity, you can address the majority of vulnerabilities and easily identify where your attention needs to be.

Speaker: Karla Rivershaw, Head of Marketing, TurtlSelf-education plays a far more significant role in the customer journey than ever before, and buyers expect a consistently good experience at every turn. Most businesses know this, and yet they still spend an inordinate amount of time and money creating PDF documents to share with their prospects and customers online. The 21st century demands improvement.Join Karla Rivershaw, Head of Marketing at Turtl, in this session to explore:- Why the status quo doesn't cut it- How digital content maturity is set to evolve- Why the PDF must die- What to do about it

Speaker:  Hugo Bishop, UKI Lead, SecOps Portfolio, Cisco UmbrellaHow are you currently protecting your company, assets and employees against security breaches?We know you are doing everything you can to avoid security breaches. But in an ever-evolving threat landscape, what happens when a hacker outsmarts you and bypasses your security system?This keynote session shows you how to build a strong security posture and integrated defence system that will allow you to quickly respond to breaches. Learn why prevention-only strategies eventually fail & how you can build a strong first line of defence.@inspiredBmedia  ||  www.inspiredbusinessmedia.co.uk

Speaker: Julie Kennedy, User Experience Director, Saint- GobainAn effective design team requires a multitude of diverse skills and it's impossible for anyone individual to possess them all. How do you go about putting together a team that's balanced, powerful and can work effectively with other teams? What is the right size and mixture of junior and senior practitioners? What skills, soft and hard; do you need to design and deliver outstanding products and services that support meaningful outcomes? How to best shape, inspire and lead a design team that works together (and stays together).A team where more experienced practitioners thrive and more junior ones are supported, mentored and enabled to grow. You will leave the talk with tips on leadership, and how to build, motivate, grow and keep your teams happy whether they are designers or not.

This live virtual roundtable will bring together a group of senior facility managers, energy managers and energy finance leaders to discuss how emerging trends across the green energy sector are affecting smart energy strategies for pharmaceutical & foodproduction companies.The panellists take a deep looker into the following questions:Has your organisation implemented any energy efficiency & energy sustainability targets?How has the Covid-19 pandemic affected your energy strategy as a whole? What was the impact on your sustainability targets?What technologies & solutions do you think will help you achieve your targets?What gaps are missing from your energy & sustainability targets? i.e capital, senior stakeholder support, resourcesWhat funding models will you use to deploy these energy efficiency & sustainability initiatives? i.e off-balance-sheet 3rd party finance

2020 has seen one of the most disruptive phases in business history. Yet the challenges brands are facing today have uncovered the opportunity of technology, and the power of a conversational strategy, to create a more resilient, efficient and connected future.The disruption has accelerated years of digital transformation in just a matter of weeks. With that, customer contact is approaching a renaissance; remote work is proving to be effective, messaging technology is replacing phone volumes, and some brands are looking to make virtual care a full-time practice. With shifting consumer behaviours, online shopping is also at an all-time high, making messaging channels more important than ever before as an avenue to drive sales via personalised digital buying journeys.It's now a critical time to re-evaluate your customer contact strategy from the very first touchpoint. Both customers and agents are expected to adopt messaging as their preferred means of communication, a new normal that needs to be planned for. But what is the long-term strategy to operationalise this shift? How do brands plan and prepare for what their businesses will look like?Join LivePerson and your peers to hear about the latest developments in AI-powered messaging and the trends you need to know to stay ahead of the curve. We'll explore how the world's leading brands are scaling their messaging, AI and automation capabilities to engage their customers across the entire lifecycle; from discovery, through to purchase, delivery, after-sales support, upsell and renewal – every step of the customer journey is now conversational.

This session brings together industry experts to look at how the global pandemic has forced many organisations to initiate work-from-home strategies to ensure business continuity and the emerging issues that come with it.Naturally, as with any disruptive change; gaps in legacy systems, IT Infrastructure and security vulnerabilities in the IT stack have emerged that need immediate action to ensure the survival of the business in a post-covid world.During this session, our panel of experts discuss: Digital Transformation to ensure long term business continuityEmerging issues around security, like ransomware, phishing attacks, customer data breaches and intellectual property theft.How to move documents, data and employees to the cloud, securely and often in a matter of days/weeks.The journey deeper into the cloud and the new security challenges that may bring

As an IT leader you are leaning on DevOps methodologies to help your business meet market needs; to do so, your DevOps teams must find ways to accelerate the speed of delivery, decrease code flaws and improve time to market.Discussion Points: -The financial impact of an effective DevOps strategyThe role of a unified approach to DevOps in order to impact quality, security, productivity and collaborationDevOps best practice and How to reduce "tool tax"Join our panellists for an in-depth discussion about understanding the fundamentals of value and cost reduction in the ever-changing agile world of software development.