Podcasts about b business

Sobat BARECA, setelah mengenal mengenai produk-produk susu, Makin Paham bareng BARECA kali ini akan membahas mengenai produk susu di dalam produk pastry, ice cream dan coffee. Seperti apa fungsi dan peranan susu pada pastry, ice cream dan produk minuman? Simak penjelasan lengkapnya di video Makin Paham bersama BARECA. Simak berbagai informasi aneka produk kuliner dan bisnisnya hanya di www.barecamedia.com dan juga melalui media sosial kami : IG : @barecamagazine FB : BARECA Magazine Youtube : BARECA Podcast : BARECA Sharing for Success Pembelian majalah di Tokopedia : BARECA Official Shopee : BARECA Official Blibli : BARECA Official Bukalapak : BARECA Official

Sobat BARECA, setelah mengenal mengenai produk-produk susu, Makin Paham bareng BARECA kali ini akan membahas mengenai produk susu di dalam produk pastry, ice cream dan coffee. Seperti apa fungsi dan peranan susu pada pastry, ice cream dan produk minuman? Simak penjelasan lengkapnya di video Makin Paham bersama BARECA. Simak berbagai informasi aneka produk kuliner dan bisnisnya hanya di www.barecamedia.com dan juga melalui media sosial kami : IG : @barecamagazine FB : BARECA Magazine Youtube : BARECA Podcast : BARECA Sharing for Success Pembelian majalah di Tokopedia : BARECA Official Shopee : BARECA Official Blibli : BARECA Official Bukalapak : BARECA Official

Is selling burgers more profitable than selling insurance?? What does Tommy really feel about his TikTok famous friend, Simonboyy?? Hosted on Acast. See acast.com/privacy for more information.

This Week's Guest - Amy Atkinson from A&B Business Solutions On this week's episode we have our Pure Water and Coffee Specialist Amy Atkinson on to talk about company culture, customer experience, and how to stand out from your competition. A&B Business is a facilitator for businesses that understand value of efficiency and reliable service. They offer a variety of services, products, and equipment, each designed to help you make your business run smoother.

Yasmina, sometimes known as 'The English Rose of Cairo', has over twenty-five years of experience in the field of Egyptian oriental dance. Originally from the UK she spent many years travelling and dancing her way around the Middle East before settling in Cairo in 1995. Here she performed with her orchestra for eight consecutive years, appearing at major Cairo venues such as Meridien Heliopolis, Safir, Pyramisa and the Semiramis Intercontinental hotels, the Nile Maxime, Tivoli Heliopolis, as well as hundreds of weddings and parties in Cairo and around Egypt. She has also worked extensively as a photo-journalist in Cairo and writes regularly for several Egyptian and foreign publications. Based at her home beside the Giza pyramids she is the coordinator and co-host for several international belly dance tours each year, and provides back-up to both groups and individuals in their adventures in Egypt.In this episode you will learn about:- Differences between dance contracts in Gulf area and work in Cairo- Yasmina's decision to stop active performance career, but still be based in Egypt- The evolution of Cairo dance scene since 1995 till now- Where can you do belly dance photoshoots in Cairo- Yasmina's unique Bed & Breakfast accommodations for dancers.Show Notes to this episode:Find Yasmina of Cairo on Instagram, Facebook, and website. Classes and tours with Yasmina via bellydance-now.com. For details regarding Yasmina's Belly Dancers B&B email to yasmina@yasminaofcairo.com.Details and training materials for the BDE castings are available at www.JoinBDE.comFollow Iana on Instagram, FB, and Youtube . Check out her online classes and intensives at the Iana Dance Club.Find information on how you can support Ukraine and Ukrainian belly dancers HERE.Podcast: www.ianadance.com/podcast

Ready to maximize your ROI with tech-forward approaches in short-term rentals? In today's episode of Entrepreneurs Circle, Eric Cabral sits down with Josh Hatter, a seasoned investor with over 20 years of corporate experience. Known for growing his self-directed IRA and 401k from $30,000 to a $5-million portfolio within just 10 years, primarily through short-term rentals, Josh is a force to be reckoned with in the world of real estate investing.  A sucker for automation and streamlining processes, Josh uses tech-forward approaches in his short-term rental businesses, including bed and breakfasts, hotel management, boutique hotels, and more. Eric and Josh discuss his impressive journey, offering insights and valuable tips for aspiring investors looking to replicate his success. Here are some power takeaways from today's conversation: Finding opportunities amidst the pandemic Innovations in the boutique B&B Business model Finding his mentor Dealing with haters on social media How to be an accelerant Episode Highlights: [07:30] An Opportunity Amidst COVID-19 The COVID-19 pandemic has presented an opportunity for Josh's boutique B&B concept to thrive as people have come to appreciate properties that are done well with modern amenities. With a technology-forward concept, guests are given a code that works only during their stay, allowing for a contactless experience. The continental breakfast is also designed as a grab-and-go option. The brand's success is due to COVID-19's impact, which has brought an opportunity for the development of this business model. [11:10] Innovation in the Boutique B&B Business Model The advent of Airbnb led to the massive growth of the boutique bed-and-breakfast (B&B) business model. This caused technology vendors to search for specific niche problems to solve, either for the guest experience or other areas of the business. For example, digital guidebooks were created to provide guests with a unique experience when staying on a property. These guidebooks are tailored specifically for each property to give guests a more personalized experience, allowing guests to access local recommendations, restaurants, and things to do, conveniently, from their phones. The industry is new, and there has been significant investment in the asset class in the past decade leading to innovation in all areas of the B&B business. [28:48] How to Be an Accelerant If you want to become an accelerant, the first step is to identify a hyper-specific group of people who are trying to achieve something that you have had success with. The next step is to offer your time, expertise, and resources to help them achieve their goals. It's not just about writing a check or throwing money at a problem. It's about making a meaningful contribution by sharing your knowledge and resources to help people achieve their goals. Resources Mentioned: www.joshhatter.com  Entrepreneurs Circle podcast is an On Air Brands production. On Air Brands is one of the leaders for launch, production, and promotion of top-rated business and real estate investing podcasts. Reach out to On Air Brands here ---> info@onairbrands.com  Learn more at: www.onairbrands.com Find and follow find Erik at: www.erikcabral.co Download Erik's FREE GUIDE to podcasting at: www.erikcabral.co/guide Check out this show and previous inspiring guests at Entrepreneurs Circle in Apple Podcasts. --- Support this podcast: https://podcasters.spotify.com/pod/show/erikecabral/support

As a business owner within the kitchen and bath industry, attracting luxury customers can be challenging but fruitful if executed correctly. Catering to this market requires a different approach compared to mass-market clients. In this episode, I'll give you 5 Marketing Tips to Attract the Luxury Customer for your K&B Business.

F&B establishments have been working hard over the last few years to keep their business running. And one way to do it is to have pop up stores around Singapore. But how feasible is the idea of pop up stores for an F&B establishment? Chia Kai Chao, Owner, Brotherbird Bakehouse shares how his business is doing so. See omnystudio.com/listener for privacy information.

This Episode's Guests: Brian Roegiers - McCrossan Boys Ranch Terry Liggins - The Hurdle Life Coach Foundation With a grateful heart, we cordially invite you to join us on the Bringing Joy Project, a program inspired to help our neighbors find ways to give back to our community. To find out how you can help, please visit www.abbusiness.com/JOY/ To donate directly to the organizations on the page, scan the QR code under one of the logos and in the description, please add "Bringing Joy Project." One of the joys of the holiday season is being able to give our heartfelt thanks to all our customers for being part of our journey this year. The goal of this project is to highlight these organization's needs and to find more ways to support them. Hosted By: Johnny Noel - A&B Business Solutions Producer: Charley Illg - Subject Matter Solutions

On this week's episode we have our production specialists Holly Doud & Joe Blashack on to talk about the upcoming "Bring It!: Technology Expo at A&B's NEW Production Showroom. Please join us on September 28th and September 29th. https://www.abbusiness.com/expo/ Learn how to: Leverage the Latest Market Trends in Production, Utilize a Range of Color Tools Beyond CMYK, and Turn nearly any surface into an innovative piece of art. Please RSVP Here: https://www.abbusiness.com/expo/ Hosted By: Johnny Noel Producer: Charley Illg

Sometimes coming up with your own idea and company is a struggle, and you want a helping hand. Enter MyLaksa, a local F&B outlet dedicated to sharing Penang Asam Laksa with the country - co-founder and managing director, Daniel Ong, explains how they're providing entrepreneurial opportunities to aspiring business owners and how they've handled the struggles of the pandemic. Image Credit: MyLaksa Facebook Page

This week's guest is Patrick Griesgraber - Sales Manager at A&B Business Solutions. Patrick started his career at A&B Business Solutions as a Technology Consultant 14 years ago with the goal of helping businesses solve problems, improve business processes while increasing profits. Since becoming Sales Manager 3 years ago, his role has been to recruit, train, motivate with the primary mission to help each person on his team meet their personal and professional goals through on-going development, training, and support. WHAT WE DO & WHY A&B Business is a facilitator for businesses that understand the value of efficiency and reliable service. We offer a variety of services, products, and equipment, each designed to help you make your business run smoother. A&B has grown from one office with three employees to 14 locations in five states with more than 120 full time employees. The company has grown to provide a wide range of service and product offerings. A&B is committed to staying ahead of the curve, and being each of its customers' strongest resource. Are you a self-starter? If so, A&B Business can provide you with an excellent opportunity to grow professionally and personally. We are always on the lookout for talented, self-motivated people to join our growing team. https://abbusiness.hireclick.com/jobboard/ Hosted By: Johnny Noel - A&B Business Solutions - abbusiness.com Producer: Charley Illg - Digital Plains Media - digitalplainsmedia.com

A recent report by the Malaysian Insight highlights the many bureaucratic challenges that F&B players face, particularly the lack of clarity in procuring operating licences and the yards of red tape involved. We get an industry perspective from Jeremy Lim of the Persatuan Pemilik Restoran dan Bistro on the business-friendly policies needed for the F&B sector to stay resilient.

Aishah, RD & Prem had a chat with Steven Yap, a Chef, Food and Beverage Consultant, on price increase in food products and tips for people who run F&B business.

Learn more about Tipped.Guest featured in this episode: Warren Satchell co-owns Harlem Biscuit Co in New York City, NY. He started Harlem Biscuit Company with his partner, Chef Melvin "Boots" Johnson. 

In this episode, Dr. Nathan Unruh speaks with Dennis Aanenson, CEO of A&B Business, about the qualities of a good leader and his experiences.

Business Over Breakfast

Tanuki Raw, a popular American-Japanese restaurant and bar first launched its outlet at Orchard Central in 2012. And a decade later, the restaurant is continuing to incubate a forward-thinking concept that anticipates how customers may want to spend their time now when they decide to head out of their homes. Howard Lo, Founder, Tanuki Raw shares some of the milestones Tanuki Raw have achieved over the past 10 years and how they have been able to continue innovating and strategically extending its markets presence with outlets designed to cater to the broadening needs of its fans.See omnystudio.com/listener for privacy information.

Summary: In this episode, we talk with Kimberly Spencer. She's the Founder of Crown Yourself, High-Performance Coach, a TED Talk speaker, a bestselling author, and host of the podcast, The Princess and the B (Business, Body, Bank Accounts, Babies and Boys). Kimberly shares her work with women and how she helps them to get more clarity, energy, courage, and productivity - whether it's with personal or deciding to take your business to the next level.  Learn More About Kimberly: Kimberly Spencer is an award-winning high-performance coach and trainer, Amazon best-selling co-author, international motivational speaker, and the founder of CrownYourself.com, helping visionary leaders build their empire and sparkle with holistic fulfillment in their bodies, businesses, and relationships. From her entrepreneurial beginnings at five selling bags of glitter-water to her neighbors, to becoming an award-winning screenwriter, certified Pilates instructor, Miss Congeniality, and six-time WEGO Health Activist Award nominee, Kimberly is proof that it's better to make your own mold than to conform to someone else's. Her journey into the world of mompreneurship with her husband was featured in the 2017 Netflix docuseries, "Being Dad." Her premiere solo book, "Mind Full Meals: How to Dethrone Food Fears and Reign in a Body the Rules" debuts in Summer 2020. Key Takeaways: [01:41] Meet Kimberly and what inspired her to start her business, Crown Yourself [08:10] The self-realization that changed the trajectory of Kimberly's future in business and personal life [10:09] The unique process that Kimberly uses to help women level up using a term she coins the Anne Hathaway/Jennifer Lawrence paradigm [12:00] Why women struggle to own their successes and mistakes  [16:50] How Kimberly helps her clients to move forward when they're feeling stuck [17:10] What is unconscious incompetence vs. conscious incompetence? [19:19] The 1st step to take when you're feeling stuck and how to apply it in your work and personal life [25:05] Struggling to find clarity in your life? Try this! [26:00] The power of the unconscious mind and how to make it work for you  [30:25] Why decision-making holds women back and how to embrace it more instead [42:54] How to reframe your mindset so that you can access the version of your highest self Resources Mentioned in This Episode: Learn more about Kimberly on her https://crownyourself.com/ (website) or connect with her on https://www.instagram.com/kimberly.spencer/ (Instagram) and https://www.facebook.com/CrownYourselfNow/ (Facebook)! Tune into her podcast, https://podcasts.apple.com/us/podcast/the-princess-and-the-b/id1452686389 (The Princess and the B)! You can also watch Kimberly's TED talk about Becoming a Warrior for Possibility https://www.youtube.com/watch?v=IzwbvqzbmRk (here). We'd love to hear from you! Send us a message on https://www.instagram.com/piecesofawomann/ (Instagram) or https://www.facebook.com/Piecesofawomanpodcast (Facebook). Thanks for Listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the Podcast: If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on iTunes or Stitcher. You can also subscribe from the podcast app on your mobile device. Leave Us an iTunes Review: Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on iTunes, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on iTunes.

David Chin, Chef, restaurateur and co-founder of Dave's Deli joined Asha & JD on #TheLITEBreakfast tomorrow to talk about F&B business.

Today, we're joined by Nathaniel Gardner. Nathaniel, a graduate of our 10 Loans a Month Academy from Oshawa, Ontario, has increased his volume from $5 million in his first year in 2020, to over $15 million in his second year in 2021.   Nathaniel is here to discuss how his business is 90% "B" or private, how 50% of his business comes from Google, and how he's already hired an assistant.   Nathaniel Gardner's Website: www.wiseequity.ca Nathaniel Gardner's Email: nathaniel@wiseequity.ca Nathaniel Gardner's Instagram: @wise_equity Nathaniel Gardner's Facebook: @416Wise Nathaniel Gardner's Twitter: @416Wise Nathaniel Gardner's Google: @416Wise   The I Love Mortgage Brokering Network is now brought to you by Finmo. To learn more, visit: www.finmo.ca/ilmb   I Love Mortgage Brokering: www.ilovemortgagebrokering.com   Find out more about ILMB Mortgage Pros: www.get10funded.com   Find out more about the $25 Million Dollar Blueprint: www.get25million.com   Find out more about the 10 Loans A Month Academy: www.10loansamonth.com

Today, we're joined by Nathaniel Gardner. Nathaniel, a graduate of our 10 Loans a Month Academy from Oshawa, Ontario, has increased his volume from $5 million in his first year in 2020, to over $15 million in his second year in 2021.   Nathaniel is here to discuss how his business is 90% "B", how 50% of his business comes from Google, and how he's already hired an assistant.   If you're looking exclusively for rookie broker content, subscribe to the "Rookie Mortgage Broker" podcast, available wherever you get your podcasts.   Nathaniel Gardner's Website: www.wiseequity.ca Nathaniel Gardner's Email: nathaniel@wiseequity.ca Nathaniel Gardner's Instagram: @wise_equity Nathaniel Gardner's Facebook: @416Wise Nathaniel Gardner's Twitter: @416Wise Nathaniel Gardner's Google: @416Wise   The I Love Mortgage Brokering Network is now brought to you by Finmo. To learn more, visit: www.finmo.ca/ilmb   I Love Mortgage Brokering: www.ilovemortgagebrokering.com   Find out more about ILMB Mortgage Pros: www.get10funded.com   Find out more about the $25 Million Dollar Blueprint: www.get25million.com   Find out more about the 10 Loans A Month Academy: www.10loansamonth.com

Deel was created at the height of the pandemic. Yet during that period it's managed to raise over $200mill, build presence in over 150 countries, onboard thousands of business customers and achieve a valuation of $1.25billion......, in less than two years!!! I asked Forbes featured, Andreessen Horowitz backed, Deel co-founder, Alex Bouaziz, how he managed to achieve such incredible global growth with a distributed workforce, what the future work-force model looks like and why incumbents that don't transform their staffing models will find themselves at a competitive disadvantage! Deel website · Connect with Alex · Connect with Colin on LinkedIn · ColinIles.com · WhatsApp Colin now

Hello and welcome to episode 113 of Grow with Soul. Today I am catching up with Sarah Fraser who, when we first met her back in episode 44, was just in the beginning phases of setting up her book editing services alongside her day job as a teacher. Over the last 2 years, Sarah has been on a hell of a journey, discovering that the big picture of book editing was actually completely draining her and was really heavy, and she's now pivoted into a completely different kind of business. We talk about the process of realising when something isn't right, how the 'shoulds' sneak up on us, the pressure of having a capital B Business, mixing identity with our work, and how Sarah managed to turn towards the joy. What we talk about in this episode: Backing yourself into an identity cornerOverriding our intuition because we think business 'should' be a struggleThe release in pressure that being experimental brings as opposed to meticulously planningSounding like yourself onlineFinding a flow for your energy, rather than your skillsFor links and resources discussed in the show, see the full show notes.Kayte on Instagram Sarah on InstagramSubscribe to my newsletter!

Vision, Mission, & Values. This week's guest is Dennis Aanenson Owner of A&B Business Solutions, Catering By Cleavers, and Cask & Cork Dennis Aanenson has been in the business equipment field since 1985 when he worked for Best Business products. After a year and a half with the company, Dennis was promoted to Sales Manager and grew sales from $4 million annually to $12 million. A&B Business is the namesake of Art Sinkey and Bill Kromminga as they started the company in 1981. Dennis Aanenson purchased the company in 1993 and progressed to become a Panasonic printer dealer. Dennis started A&B with one location, five employees and almost no customers of his own. Today A&B has grown to fifteen locations in five states with more than 120 full-time employees, and provides a wide range of service and product offerings as a one-stop-shop for clients. Dennis attributes his success to aligning himself with only the best manufactures in the business while enabling his confidence to serve his customers best interest. The biggest compliments he receives are the referrals of his customers. In 2021 A&B Business celebrates its 40th anniversary and has implemented a “40 Giveaway” promotion in appreciation for all of the loyal customers…over 7,000 and counting! Celebrate with us and enter to win a Giveaway: https://www.abbusiness.com/40years/ Hosted by: Johnny Noel Producer: Charles Illg

650 - Reframing Your View as a Female in Business with Boss B Business's Kate Gray

Di episode kali ini, Johnny akan bahas topik seru soal perkembangan bisnis F&B di Indonesia di masa new normal bersama Marbio Suntanu (Co-Founder & Director of Yummy Corp). Marbio akan sharing banyak insights dan tips menarik soal bagaimana mengembangkan bisnis F&B yang bisa kamu terapkan di bisnis kamu. Cari tau juga perbedaan antara bisnis valuasi dan bisnis traditional disertai dengan kelebihan dan kekurangannya. Selain itu, kalian wajib tau kalau Marbio bersama Yummy Corp membuka kesempatan kerjasama bagi kalian yang bingung atau kesulitan dalam membangun dan menjaga kualitas bisnis F&B yang kalian kelola. Simak episode selengkapnya di J-Talk Podcast bersama Marbio Suntanu "The New F&B Business in Indonesia". Happy Friday and happy learning!.

Guest Speaker - Terry Liggins, MPA - Founder & CEO at The Hurdle Life Coach, national champion hurdler, 12 conference championships, and 6 time all-american award winner. Terry is an advocate for at-risk youths, young professionals, adults in reentry, and people in recovery. As a father of three, he values & embodies role modeling and recognizes the sphere of influence every person possesses as a presence in this world. His is Faith in God and people fuels his desire to be a helping hand in a world full of individuals & families in need. On this week's podcast, Terry talks about beliefs, humility, empathy, mentorship, overcoming obstacles, and humbling experiences. He shares his personal story and his beliefs in everyone's ability to push through the resistance of barriers in our lives. Terry teaches that the obstacles in your life are meant to be hurdled and our objective is to look past, over, and through the barriers. He tells us to go full speed with everything we have and to never hold back. Host: Johnny Noel - A&B Business - abbusiness.com Producer: Charley Illg - digitalplainsmedia.com

Keith McIntosh is the founder and CEO of PLATO Testing, an Indigenous-led and staffed software testing firm based in Fredericton. Imelda Perley is a Wolastoqey elder from Tobique First Nation and Elder-In-Residence at UNB. Together they lead a Gathering Circle of Indigenous leaders and business people like Marcel LeBrun, David Alston and Andrea Feunekes. They have specific goals, like advocating for an inquiry into system racism in the province. But they tell host Mark Leger that they are mainly interested in bringing people together to talk, foster understanding and trust, and amplify the voices of the Indigenous people.

This week's guest: Nathan Schock - President of FiveFour and Locals Love Us Nathan is a life-long learner and content creator, fully engaged in the experience economy. Nathan is an entrepreneur, who has worked in business, politics, private equity and higher education. He is in flow when he has to learn something new to teach others. On this week's podcast, Nathan talks about the customer experience, employee disengagement, purpose, and the law of the lid. Listen to the full podcast here! Nathan's LinkedIn: https://www.linkedin.com/in/nschock/ Free Culture Assessment: https://fivefour.typeform.com/to/sPIDTeFJ Guest: Nathan Schock - FiveFour & Locals Love Us https://fivefourtraining.com/ Hosted by: Johnny Noel - A&B Business https://abbusiness.com/ Producer: Charley Illg - Digital Plains Media https://digitalplainsmedia.com/

Water cuts have been recurring quite a bit this year, especially in Selangor and Kuala Lumpur, and this can greatly affect businesses, especially those that use a lot of water like F&B businesses.What can you do as a business owner to save water or best manage the situation during these dry spells? Here are the top survival tips for F&B outlets, according to Storehub.

Dr. Vivian Chan is the founder and CEO of Sparrho, a platform that democratizes science using augmented intelligence. Dr. Chan has a PhD in biochemistry, and degrees in biotech. She has addressed the EU Ministers of Research and Innovation and keynoted the "Next Unicorn" series at Mobile World Congress.Episode NotesMusic used in the podcast: Higher Up, Silverman Sound StudioWere there fines in UK for leaving lock down in early COVID? Are there now? Under current regulations, organisers and facilitators of large gatherings (more than six) can be fined up to £10,000.Brits who do not wear a face covering in places where it is mandatory, such as in shops, supermarkets and on public transport, could be issued with a fine. Police can also break up any gatherings larger than six and can issue a £200 fine if they do not comply. Sparrho - www.sparrho.comB to B to C - It's the very definition of the oft-cited CPG industry “b-to-b-to-c” (b2b2c) model, where the supplier sells its products to retailers, who in turn sell to consumers. ... Many CPGs are today claiming a new focus on consumer centricity; that it's their consumer who matters, who they care about, and who they serve. (www.briansolis.com) B to B - Business-to-business, is a process for selling products or services to other businesses. Biotechnology - a broad area of biology, involving the use of living systems and organisms to develop or make products. (wikipedia)Biochemistry - the branch of science concerned with the chemical and physicochemical processes and substances that occur within living organisms. (wikipedia)Maths C covers additional pure-maths topics (including complex numbers, matrices, vectors, further calculus and number theory). Maths C gives the students an understanding of the methods and principles of mathematics and the ability to apply them in everyday situations and in purely mathematical contexts; the capacity to model actual situations and deduce properties from the model. (wikipedia)Structural Biology - a branch of molecular biology, biochemistry, and biophysics concerned with the molecular structure of biological macromolecules (especially proteins, made up of amino acids, RNA or DNA, made up of nucleotides, membranes, made up of lipids) how they acquire the structures they have, and how alterations in their structures affect their function. (wikipedia)RNA - ribonucleic acid, a nucleic acid present in all living cells. Its principal role is to act as a messenger carrying instructions from DNA for controlling the synthesis of proteins, although in some viruses RNA rather than DNA carries the genetic information. X-ray crystallography - the study of crystals and their structure by means of X-ray diffraction.Homeostasis - the tendency toward a relatively stable equilibrium between interdependent elements, especially as maintained by physiological processes.Ligand - is an ion or molecule (functional group) that binds to a central metal atom to form a coordination complex. The bonding with the metal generally involves formal donation of one or more of the ligand's electron pairs.

Wydaje się oczywiste, że wiemy, co znaczą B2B, B2C i nowe H2H. Okazało się, że to nie prawda, więc spieszę z wyjaśnieniem:B2B - potoczne tłumaczenie, to relacja biznesu z biznesem, czyli taka relacja handlowa, gdzie towar lub usługa sprzedawana jest przez przedsiębiorcę innemu przedsiębiorcy. Biznes do Biznesu. B2C - nawet jeśli jesteś przedsiębiorcą to i tak najczęściej doświadczasz właśnie tej relacji. Biznes do Klienta, występuje zawsze wtedy, kiedy transakcji dokonuje tak zwany klient końcowy. Kupujesz dla siebie spodnie, telewizor do domu, czy jedzenie, to jesteś C (customer), a sprzedawca to B (Business).H2H - Jak myślisz, co oznacza ten skrót? H (human) do H (humam), czy relacja człowieka z człowiekiem. Występuje w obu poprzednich modelach, chyba, że B w relacji B2C to automat vendingowy lub biletomat. No i praktycznie wszystkie zakupy na odległość realizowane przez witryny sklepów internetowych. Skoro znamy już te symbole, to mamy wspólną podstawę do skupienia się na H2H, czyli bardzo bezpośredniej relacji sprzedawcy i klienta realizowanej nie poprzez produkt, ale poprzez potrzebę. Chodzi bardziej o rozwiązanie realnego problemu niż zaspokojenie zachcianki. Więcej na:https://rozwojosobistydlakazdego.pl/rodk087Wspieraj na:https://patronite.pl/RODK

Terdapat 3 fase yang harus diketahui disaat menyusun strategi dalam bisnis F&B yang kamu miliki, karena menurut Donny Pramono Ie (CEO - Sour Sally Group), bisnis F&B itu susah - susah gampang dan kita harus terus bisa melihat opportunities di berbagai situasi. Dalam episode ini, Donny Pramono akan ajak kamu bisnis bareng dengannya lewat Selera Kapital. Apa itu Selera Kaptial dan bagaimana caranya untuk bergabung? Dengarkan sampai habis ya.

The COVID-19 pandemic hits businesses very hard, especially the F&B retail industry. In this episde, we got the founder of Frank Laurent Coffee Roasters, Frank Ee to share transparently with us his struggle and the breakthrough of his business during this COVID-19 pandemic. No one is ever ready for a country-wide lockdown. No shops are […]

The COVID-19 pandemic hits businesses very hard, especially the F&B retail industry. In this episde, we got the founder of Frank Laurent Coffee Roasters, Frank Ee to share transparently with us his struggle and the breakthrough of his business during this COVID-19 pandemic. No one is ever ready for a country-wide lockdown. No shops are […]

Major League Baseball has delivered a proposal for how it can return for a shortened, highly-structured 2020 regular season, and that has revealed the parallel tracks the owners and players are driving. There is the precaution of health and the motivation of wealth and revenue -- and where these two intersect is the start of a discussion between St. Louis Post-Dispatch sports columnist Ben Frederickson and baseball writer Derrick Goold. By nature of their position, the owners control serve and get to present the proposal to return to the players -- thus standing out in the narrative as the group that wants the game back and putting the players on defense to pick away at the proposal. The owners are a messaging machine. So how do the players regain a foothold in the conversation and the public perception. They have a good message, but the messengers are scattered, taking to social media and streaming services to broadcast their many, varied, valued, and fractured opinions. Is the game of baseball enough to bridge the game and overcome the business of baseball? The Best Podcast in Baseball, sponsored by Closets by Design of St. Louis, is a production of the St. Louis Post-Dispatch, StlToday.com, and Derrick Goold.

Details of how Estée Lauder built her business & how she got sales

Right now there are so many Kitchen and Bath showroom, dealers, departments shut down across the country and it didn't have to be this way. If you would have designed some basics into your business plan you would most likely still be up and running. Here is my short podcast on what you could be doing differently to make things work. Thanks for listening to Around the house if you want to hear more please subscribe so you get notified of the latest episode as it posts. We love comments to we would love reviews on how this information has helped you on your house! Thanks for listening! For more information about the show head to https://aroundthehouseonline.com/ (https://aroundthehouseonline.com/)

Right now there are so many Kitchen and Bath showroom, dealers, departments shut down across the country and it didn't have to be this way. If you would have designed some basics into your business plan you would most likely still be up and running. Here is my short podcast on what you could be doing differently to make things work. Thanks for listening to Around the house if you want to hear more please subscribe so you get notified of the latest episode as it posts. We love comments to we would love reviews on how this information has helped you on your house! Thanks for listening! For more information about the show head to https://aroundthehouseonline.com/

Business 101 (48-B) • B is for Bonus episode...or maybe Business 101? Daniel and Katie with RTR Pro Entertainment stayed a few extra minutes after recording episode 48 to give some practical advice on what they’ve done this last year in their small business and what you should be doing if you’re wanting to take your small business to the next level this year. • melissamathieson.com #WhatsNextGodpodcast

Pinter people, penyebaran Covid19 atau lebih sering kita sebut dengan Virus Corona ini menyebabkan kelesuan ekonomi secara global, tak terkecuali bisnis F&B pun terkena imbasnya. Episode Pintership kali ini akan membahas ttg Struggle dan Strategy F&B Business Durign COvid 19, sudah hadir bersama dengan saya, pinter partner kita, Ferry Setiawan, co founder dari Kakkk Ayam Geprek!!! By @mizzrosie and @ferryshc (Kakkk Ayam Geprek!!!)

From the valley episode 89B

The first thing is to look at things differently and identify what's your bottleneck, what's holding you back? It doesn't matter the size of your company; these same things can hold anyone back.   Common bottleneck locations: 1. Don't have enough processes (usually smaller businesses) 2. Confusing processes, unclear or not detailed enough (for customers) 3. Poor communications, managing tasks (team and/or yourself) 4. Too much work, too few people 5. Lack of strategy or plan, what now? 6. Lack of focus, need a plan to achieve   Processes make training easier. If there are no processes in place, it can block creativity. If you don't have a plan, you can't expect anyone else to have one either.    Areas to focus on to end the bottleneck: B: Business development and growth C: Client services O: Operations & management   Write three main goals using BCO for a year overview, this will help you realize where your bottlenecks are in your company and stop getting in your own way. If you are ready to work ON your business instead of IN your business (and stop letting things fall through the cracks)  Schedule a FREE Consultation Join Our FREE Masterclass   Thanks for Listening! -Brittany   Have questions? Email us at hello@processforprofit.co or Visit our Helpdesk and submit a support ticket

Buat Sobat MinLand yang lagi mau mulai usaha tapi bingung gimana mulainya, hari ini CEO Xing Fu Tang bagi tips untuk kamu bisa punya usaha. Saat memulai bisnis Xing Fu Tang Indonesia, mereka gak mulai dari punya waktu senggang, malahan saat baru punya anak dan sibuk-sibuknya mengembangkan usahanya. Kalau CEO Xing Fu Tang Indonesia yang dari gak punya background f&b aja bisa, kamu juga bisa! Caranya udah dibocorin sama ci Van-van. Di tonton sampai habis ya! :) #1MiliarPertama

So many of us are living in the mundane. We clock in, we clock out, we enter, and we leave our life with a layer of general dissatisfaction. How do we even start to change our outlook or direction? Keep listening as Peter Matthies helps you define that “persistent itch” or yearning that something’s just not right. Peter’s a former venture capitalist and founder of The Conscious Business Institute. His previous experience includes serving as a principal for a global leading private equity and venture capital firm--Apex. He was also involved with the B Business partners--a $1 billion pan-European VC fund--cofounded an IT company and started his career at Andersen Consulting, now Accenture. After Peter discovered dissatisfaction with the way that most businesses operate, he took on a new path: The Conscious Business Institute, to create better, healthier, and sustainable ways of working and living. Mindful work experiences and a life well-lived start NOW! Key Takeaways: The inquisitive feeling. You’ve worked hard to be where you’re at in your career. Got the degree, made the sacrifices; and this is what you ultimately desired . . . isn’t it? When do you begin to recognize that this place in your life, in your career, isn’t what you want? The feeling starts HERE . . . [05:45]. The self-image revealed. You’ve bravely left the place of no return--your comfort zone--and suddenly, after much soul-searching, you’re learning who you really are. Where do you go from here? The TWO directions to go are . . . [11:29]. The cutoff bridge. You’re now at a place where you’ve discovered your true self and you’re ready--although somewhat hesitant--to move into the unknown career-wise. But what if you’re wrong? What if this was all a mistake and turning back isn’t an option? Through the fear of uncertainty, take the leap knowing THIS . . . [19:09]. The growing movement. There’s a balance that so many of us are searching for: conscious living and working. But does it actually exist? And how do we create such a thing in our own lives and workplaces? Begin by asking yourself THESE daily questions . . . [29:37]. Tune in and turn the volume up for a dose of inspiration and life lessons. You're never more than One Idea Away from a whole, new reality.   Thank you to our partners at iPEC Coaching! Custom tailor your coaching career to your passion and lifestyle with the support of dynamic business tools, a strong coaching network, and expert guidance from a team dedicated to your success long after graduation. Enroll in the most comprehensive coach training program available, and prepare to exceed your own expectations. Learn more at ipeccoaching.com/oia.

Many of us dream of giving up our day jobs and launching our own business. SIA cabin crew turned entrepreneur, Yvonne Kwek Founder of The Humble Scoop, shares more on what it takes to start a new F&B venture with no previous experience.

Anastasia Ceramum is a ceramic artist living in Moscow, Russia. Anastasia has built a thriving business catering to other businesses that need ceramic items to be made for them. She has employees and is making a a great go at it in Moscow.

Hey, it's Yvonne here and in today’s video I’m going to talk about the four stages of a B&B Business, guest house or inn, so you can determine where you’re at, and I’m also going to give you the truth about each stage, so you can evaluate and move forwards with confidence. So whether you’re new or been doing this for a while, this video will help you identify the steps you need to take next to protect yourself and your business. Stage 1: You’ve just opened and everything is new and exciting. Your dream of running your very own B&B, guest house or inn has finally come true. Guests are coming and they’re saying wonderful things about you. You love it and maybe wondering why you didn’t do it years go! You decided that you wouldn’t get any help with the laundry or cleaning. You’d take care of that yourself, until you made enough money to hire someone, so you’re very busy doing everything, but you’re loving it, and everything’s great. Here’s the truth about this first stage – it tends not to last very long, and you could find yourself exhausted from all the unrelenting, and endless laundry and cleaning. I can’t tell you how long it will take before you realise you’re worn out, but I can tell you this. It will happen at some stage, so here’s what to do to avoid it. Whatever you think about hiring help, and the perceived expense of it, if you’re running a business, where you’re depending on the income to support you, as opposed to a hobby where you’re doing it for fun, I recommend you get some help right now. Don’t wait and see how it goes. Start as you mean to go on. The second stage is the “still loving it, but it’s not so easy any more” stage, where you’ve got a steady stream of guests booking, but you didn’t hire any help, and now you’re feeling a bit overwhelmed with the daily workload. You’re not exactly sure when or how the next booking is coming, and you’re looking at the financials and feeling a bit anxious about that. So you decide to list with online travel agents, because that’s what everyone else seems to be doing, and there’s an uptake in bookings. Phew! You can relax now. The commissions are a bit of a nuisance, but it’s worth it because, the important thing right now is to just get bookings to keep the money coming in. The guests aren’t exactly the ones you’d most enjoy welcoming, and there could be a few more last minute cancellations, but hey, you just have to roll with it, right? Here’s the truth about the second stage. You may have more bookings, but your profitability is down, because you’re having to pay commissions for them. If you’re overly reliant on online travel agents, meaning more than give or take 30% of your bookings, then make no mistake, they’ve got you and they’ve got all the power. And those guests could become more problematic for you over time, and resentment could creep in. And you’re still doing all the laundry and cleaning yourself. Here’s how to avoid this very common scenario. As in stage 1, you have to get some help. You can’t carry on working yourself into the ground. And when you’ve got help, you’ll find you have more time to rest and to start learning about your real job, which is getting what you offer in front of those who would love it, in a way that works for you. Let’s move to the 3rd stage, and this is typically where you find can’t go on like this. You’re still doing most of the cleaning and laundry, because you’ve convinced yourself that good, reliable help is hard to find, and so it is. You’re relying on online travel agents for more than 50% of your guests, you’re paying commissions left right and centre, you cannot relate to your guests – who are these people who do X?), there’s more cancellations and the thought of a negative review keeps you awake at night. This is what I call the wilderness. You’re doing everything you know how to do and it’s still not working. You’re at the end of your rope. Your dream business is a distant fanta...

Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His first 100 days methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal number two best-selling book Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days offers strategies and tactics for turning one-time purchasers into lifelong customers. When he's not speaking to audiences around the globe, Joey enjoys spending time with his amazing wife and two young sons in the mountains of Colorado.    Questions   Tell us a little bit about yourself and your journey Could you shed some light on what you wrote in the book as it relates to the eight phases of customer experience, the assessing, the admitting, the affirming? As it relates to your different trips and travels all over and being a subject matter expert as it relates to customer experience, how do you feel about customer experience on a global level? How do you stay motivated everyday? What are some of the online resources, websites, tool or app that you absolutely cannot live without in your own business? What are some of the books that have had the biggest impact on you? We have a lot of listeners who are business owners and managers who feel they have great products and services but somehow, they lack the constantly motivated human capital. If you were sitting across the table from that person, what’s one piece of advice that you would give them to have a successful business. What is the one thing in your life right now that you are really excited about – either something that you’re working on to develop yourself or people? Where can our listeners find you online? What’s one quote or saying that during times of adversity or challenge you revert to this quote to kind of help you to refocus and just get back on track?   Highlights   Joey stated that he has a really eclectic background which he supposes is the polite way of saying he has done a lot of completely random things that made no sense to the outside world as he was going through it. But now with hindsight looking back there's a common thread. He was a Government International Relations Major in College then went straight to law school where he studied Litigation and National Security Law and International Law. He worked for the CIA, the White House and the Secret Service. He was a Criminal Defense Lawyer. He taught executive education kind of nighttime NBA type courses. He ran a division of a promotional products company. He ran an ad agency for over 15 years and now he’s a full time Professional Speaker. So, he travels around the world giving speeches, leading workshops and consulting with clients to help them keep their customers. The thread that ties all of these crazy different jobs and careers in this life that he has had the blessing of leading together is the fact that in each of the positions he held, the way you excelled was to have a keen understanding of the human condition. Why do people do the things they do and what can we do to make them do the things we'd like them to do? And so that's kind of the common thread and that's really what led him to this world of customer experience. He was running his ad agency and of course they were very focused on helping their clients develop websites and ad campaigns and brand identity kits that were designed to bring customers into the fold. But the more he did this the more he realized that customers were running out the back door as quickly as they brought them in the front door. And he quickly realized that focusing on customer retention was actually a more valuable and more important practice than focusing only on customer acquisition.   Yanique agreed that his background is eclectic as it is sure to form great stories when he’s speaking to these different people throughout the world being able to draw on different experiences from different industries. Because it kind of pulls it together because at the end of the day even though he has worked in so many different areas we're still human beings regardless of where we're from or what we do.   Joey mentioned that he is a big believer that regardless of whether you see yourself in a B to B (Business to Business) or a B to C (Business to Customer) or a B to G (Business to Government) environment, whether you're an entrepreneur or a business owner or an employee no matter where you fall in kind of the different things you do as part of your job or career, you're interacting with other human beings and the better we can understand the journey that our fellow humans are on and meet them where they're at the more we will be able to achieve the goals that we have for our business or for our life or for our growth.   Yanique mentioned that she was lucky enough to be one of the persons that Joey sent an advanced copy of his book to Never Lose A Customer Again and she has been reading it and it's been so amazing because it feeds her soul because this is all that she cares about. She’s passionate about customer experience and customer service and there's some valid points that he has in it.   Joey stated that in the book he outlined his way of thinking or kind of the way he has developed in coordination with his clients of thinking about the customer journey and he believes there are eight potential phases that your customers have the ability to go through if you're willing to hold their hand and help them navigate them. All eight phases start with the letter A. He spent enough time working in Washington D.C. and Government not to give an acronym that he was expecting people to remember so he made it easy. The goal is to get your customers to give you straight A's on your report card. All of the phases start with the letter A. The first one is Assess, this is Phase 1. This is when a prospect is considering whether or not they want to do business with you. In common parlance we call this marketing and sales. Then we go to Phase 2 Admit, this is day one of the first hundred days of the customer relationship in the admit phase, the prospect acknowledges that they have a problem or a need that they believe you can help. And so, they transition from being a prospect to being a customer almost as quickly as that happens, they enter Phase 3, the Affirm phase. In common parlance this is buyer's remorse. This is where the customer begins to doubt the decision that they just made. And your job as the business is to counteract those negative and doubtful emotions by reinforcing the wisdom and the benefit of their purchase decision. We then come to Phase 4 Activate. This is the first major experience the customer has with your brand after the sale. So, if you sell a product this could be the unboxing experience or when they get the product home. If you sell a service this could be the kickoff meeting or the first time you start to deliver on the service. He calls it Activate because he thinks it's important to energize the relationship when you formally start working together and are really set the tone for what the interactions and the relationship are going to be going forward. So, we're halfway through the eight phases. Then we come to Phase 5, this is where most businesses start to fall off the rails a little bit. See most businesses deliver the product or service and then they're kind of done and they miss the opportunity in phase 5 to Acclimate the customer to doing business with you. Most businesses have sold their product hundreds, thousands maybe even millions of times. But to a new customer it's the first time they've ever had an interaction with you, so you need to hold their hand and get them familiar with your way of doing business. After that we come to Phase 6 Accomplish, this is when the customer achieves the goal that they had when they originally decided to do business with you. Every customer before they make a purchase decision or when they make a purchase decision has a goal in mind of what they're hoping to accomplish. If as the business, we don't track that and measure whether we're making progress towards succeeding at achieving that goal and then celebrate with the customer when they accomplish that goal we miss the opportunity to validate the original purchase decision. And if you don't successfully acknowledge the accomplished phase you can't get to the last two phases. Okay so the last two phases are Phase 7 Adopt, this is when the customer becomes loyal to you and your brand. They're only going to do business with you, they will happily buy whatever you create. They've definitely become a big supporter of yours. And then last but not least we reach Phase 8, the Advocate phase. This is one that adopting customer becomes a raving fan referring their friends and colleagues to you. So, these are the eight phases that a customer as he said has the potential to go through regardless of what business you're in, regardless of whether your product or service - domestic or international, small, medium or large. All human beings have the potential to go through these phases. It's just a question of whether as organizations we want to help them do it.   Yanique mentioned that she liked the fact that Joey noticed this straight A’s theme. She thinks it's so important to recognize that they cannot become evangelists or advocates of our business unless they've gone through some process. She stated that people think that people are going to walk and speak great things about our organization just because we've sold them an item once or we've sold them an item twice. And it's so much more than that, there's a process that goes through that will convert that person from just feeling like, “Okay, I just did business with an okay company” versus “I just did business with a great company and I need to tell everybody else and I want my friends to shop from them and I want my family members to shop from there.”   Joey stated that all too often he thinks we ask for those referrals too early in the process immediately. For a while it was very popular especially in e-commerce settings when you bought something online for after you went through the checkout cart, they would hit you with a pop-up screen that said, “Who else do you know that would be interested in our product or service?” And they wanted you to enter an e-mail and he’s thinking to himself, “I haven't even received the product or service that I signed up for and you already want me to be sharing it with other people.” It's way too soon. It's kind of like being on a date with someone and you go on a first date and before the waiter takes your order for what you want for dinner your date says, “So, I'd like to meet your mom and dad.” It's too fast it's going to make me anxious I don't want to order then. It’s too early in the relationship. He doesn’t think you should be asking for referrals until the customer has accomplished their goal. That phase 6 level where they achieve the goal they originally had when they decided to do business with you. He thinks after that is when you start to ask for referrals and additional business because they have proven that their investment has had a nice return.   Joey mentioned that one of the things that Yanique probably had learned from some of their exchanges back and forth before scheduling this conversation, he has a tendency to be pretty direct pretty blunt in his feelings and his beliefs which sometimes can get him into trouble but that's the way it goes. He believes it’s a general rule the bar for customer experience on the planet is lying on the ground. He thinks that most businesses do very little to pay attention to customer experience. He’s in this space as well as Yanique and he knows the people that are in this space we work very hard at it. But he thinks globally, it is not nearly given the priority that it needs to be given. He thinks more often than not customer service gets attention, but customer experience doesn't. And he sees a distinction between those two phrases. He defines customer service as something that is more reactive, solving the customers problem, helping them to navigate using your product or service, whereas customer experience he thinks is proactive, it's all the perceptions that your customer has based on all the touch points and interactions they have with you. So, he thinks most companies that are doing anything are just kind of in triage reactionary state. A customer service state as opposed to thinking more holistically, how can we create the most remarkable interaction possible that is going to catch our customers off guard, is going to surprise and delight them and is going to leave them wanting more.   Yanique agreed and stated that it's definitely more of a proactive approach as it relates to customer service and of course customer experiences taking everything into account, more of a holistic approach and not just from a face to face point of view but just every possible touchpoint or channel that the customer could possibly have an interaction with you.   When asked how he stays motivated, Joey stated that he loves what he does. It's pretty easy. Being on stage is such a pleasure and such a delight. He takes very seriously his role and responsibility to educate an audience, to entertain an audience, to keep them engaged. He just absolutely loves it so every day he’s on stage is fantastic and the days he’s not on stage, he’s preparing for the days that he will be on stage. So, it's just absolutely incredible. He also really connects to the message that he’s trying to promote which is we need to care more about each other as human beings. Our businesses have a responsibility to not only take care of our customers but to take care of our employees and those two things have a tendency to feed upon themselves. The better experience you create for your employees, the better experience they can create for your customers, the better experience you create for your customer, the better experience it creates for your employees. It's just a nice little loop that feeds on itself.   Yanique agreed and stated that internal customer service is very important. The health of your organization not just the health of the employees but how they feel about the business is so critical. One of the things that we say in workshops or she’ll ask the participants if their company sells a particular product or service, I always ask them if they're actually a user, do they actually consume this product or service because that to me is a key indication if they believe in the company that they work for.   Joey agreed and mentioned that it's shocking how rare it is. In his experience he asks a very similar question and he’s always amazed at how few of the employees use the product or service and what he’s even more amazed by is that the businesses don't make it easy for their employees to use the product or service. For example, because he travels a lot, he finds himself in restaurants often and one of the things he always like to ask the waiter or waitress when he’s in a restaurant getting ready to order is, what are the two or three things on the menu that are your favorites, what do you like here, what do you recommend or what are the best things. And it never ceases to amaze him how it's very clear the way they describe things that they haven't actually tasted the dish they're recommending. If he ran a restaurant he would have it set up so that every employee in their first month on the job sampled every single dish we serve. And then they had a context and then about every three or four months he’d run them through that cycle again. And he’d give them the chance to try the specials and to try the regular items and to develop kind of their own palate as it related to the menu. It's not just restaurants, this can apply in every business on the planet, “Are your employees actually users of your product or service and customers of your business?” And if they are, what are you learning from them and creating opportunities for them to speak more intelligently about what you offer.   One of the interesting things is we ask our employees to create remarkable customer experiences but many of our employees have never had a remarkable customer experience. He explained that he was at an event recently doing a workshop for a company and the CEO told him, “I want to have first class service. I want to have Ritz Carlton service. I want to have white glove service and create those type of experiences for our customers.” He said, “Okay.” So they got the whole company together and he said, Here's the deal, how many of you have heard the CEO talk about the importance of a Ritz Carlton first class, white glove experience?” and every hand in the room went up, he said great. Let me ask you a few questions. Number one, “How many of you have ever flown first class?” and the CEO proudly raised his hand and the CFO raised their hand and no one else in the room raised their hand. And I said, “Okay, how many of you have ever spent the night at a Ritz Carlton?” and the CEO proudly raised his hand, the CFO put his hand down and still none of the other people in the room had their hands up and then I said, “Okay, one last question. How many of you have ever eaten a meal that was delivered by waiters wearing white gloves?” And no one put their hand up. And he turned to the CEO and said, “It's really difficult to expect our employees to deliver a world class customer experience when they've never had a world class customer experience.” So, if there were one piece of advice that he would give to business owners listening it would be make sure that your employees have a context and a framework for the type of experience you're asking them to provide for your customers.   Joey stated that he is probably one of the least online connected individuals that has ever been on Yanique’s podcast. He uses online resources but they're not very complex, he doesn’t have a huge presence on Social Media and he doesn’t use a lot of different tools but one that he does uses, and he finds to be incredibly effective and has helped his business dramatically is a tool and a service called Mixmax. Mixmax is a scheduling tool, it's kind of an add on that you can connect to your Gmail account or your e-mail account that allows you to click on a little link and offer available appointment times when scheduling, that has made my life so much easier because then when people get that email I can say I’m available at these three or four times. When they click on that time link it automatically books it on his calendar and if he gave the same time as a potential slot to two people when they click on it, it will tell them that that slot is no longer available and offer one of the other ones. It just has taken the 17 e-mails back and forth to do scheduling and really reduced it dramatically and I actually like Mixmax better than some of the other calendaring services because some of the other ones it gives you access to the person's calendar and you can see a bunch of things but you kind of have to figure out where to insert yourself. Whereas this one he feels like proactively says I care enough about you, the person he’s sending the e-mail to say, “I've allocated these particular windows of availability, which one works for you?” and they can focus in on it a little bit more than looking through all of the available times on the calendar.   When asked about the books that have had the biggest impact, Joey mentioned that this is a really challenging but fantastic question because for context, he’s in the process of moving right now and so he just recently packed up their books and they have north of 5000 books in their house. He loves books, he has read a ton of books, he loves being surrounded by books. There are so many books that have had a tremendous impact on him. He thinks back to some of the first business books he read which included Harvey Mackay's Beware the Naked Man Who Offers You the Shirt. Dig Your Well Before You're Thirsty by Harvey Mackay, Dale Carnegie's book How to Win Friends and Influence People. Tons of the writings of Tony Robbins Awaken the Giant Within and just lots of books that he read kind of back in the day when he first was starting. Then there's a bunch of business books that he read kind of as my thoughts around customer experience were evolving. His good buddy Shep Hyken has written a number of fantastic books on customer experience as well as Scott McCain and Jay Baer and mutual friend Dan Gingis. A number of folks that are kind of write more specifically in the customer experience space. He also tried to read fiction from with some regularity because he thinks if we're really looking at the human condition reading fiction helps us to understand people as well. So, he reads everything from science fiction to fantasy to kind of pleasure reading, fiction in the kind of espionage and spy novel space so he tries to read across a really wide swath of genres and topics.   When asked about advice he would give a business owner who lack the constantly motivated human capital. Joey stated that this goes back to that story he told right the best way to motivate your employees is to make sure that they're having an incredible experience. As the business owner, the manager, the executive, your employees are your primary customers. You need to be taking care of them, you need to be holding their hand to navigate them through the 8 phases, you need to be making sure that they're having a remarkable experience when they come to work. And so, he thinks if there was a question around, he thinks there are a lot of business owners that say, “Well our employees just don't get it, they're not motivated, they don't come with the kind of excitement that I need them to come to work.” He usually would ask those type of executives or owners. “Are you excited about the fact that those employees come to work? Do you let them know that, do you show them that in your words and in your actions and in your behaviors?” and usually by the time he gets to that level of questioning they're like, “Well, maybe not as much as I could.” and I'm like great, so there's a huge opportunity for us to improve the employee experience.   Yanique reiterate by saying that the gap that exists why there's constantly motivates human capital is the leadership influence that drives that whole engagement. So, recruitment is critical because you have to hire the right people. But after hiring them, there are things that you need to do to sustain their interest in what they're doing everyday so that they can be motivated.   Joey agreed and stated that you need to sustain your interest. He thinks part of the challenge we have in HR is that it's run like many businesses are run with their external customers. We spend all this time courting, marketing and selling, filling the funnel trying to convince someone to come work for us, trying to get them in the door and then they start, and they show up for their first day on the job and we don't have a desk for them. They don't know what they're supposed to be doing, they don't know anyone to go to lunch with or maybe if we do an onboarding program it's a day or two and then we kind of leave them to fend for themselves. We need to hold our employees’ hands, especially through the first 100 days of the employee relationship. What are we doing to make sure that they're achieving the goal they had when they came to work. Lots of times we don't even ask our employees, “What's your goal? Is your goal to get a cheque? Is your goal to grow a career? Is your goal to explore something new that you haven't thought about before? Is your goal to put to work the things you studied in school and have that be compensated for what you learned?” Every employee has different motivations and by the way those motivations change, they evolve over time. And so, what did motivate them to take the job in the first place six months in might not be the motivation anymore. Employers and managers need to have a finger on the pulse as to what's going on with their employees and that's how you get motivated employees.   Joey stated that there are two things that he’s really excited about right now. One more professional and one more personal. On the professional side, he’s thankful and appreciative of the tremendous support for the launch of the book, when we’re recording this, the book has been out for about 2 months now. They had great success as not only during the launch but since then. He continued to get wonderful feedbacks and reviews on Amazon from people and people sharing how they have been able to put the principles that are outlined in the book into practice in their own business and they are already seeing huge results, so, that’s been super exciting, the book culminates and kind of represents, he would say 20 years of his professional career but it’s really more 45 years of his entire life/career because it’s all the different things that he has been involved with and all the things that he has learned about human beings and trying to put that down on the paper as a way and hopefully provides some value to other people that helps them understand themselves and their customers and their employees better, so that’s been really exciting. On a personal note, in a few days of recording this episode, he will be moving from his home in Evergreen, Colorado which is high in the Rocky Mountains about an hour west of Denver. I'm moving up the state and down the mountain a little bit to Boulder, Colorado where they’ll be a little bit closer to civilization and the wonderful things. Their neighbors will be humans as opposed to bears and mountain lions. They'll will have the chance to kind of have a new chapter and a new experience for him and his wife and their two young boys, so excited about that. Moves that he thinks are a great opportunity to recommit and rejuvenate and set new habits and new practices and so he’s really excited about what this transition offers for his family and their personal lives but also for him and his professional life.   Joey shared listeners can find him at – Twitter - @thejoeycoleman www.joeycoleman.com     Khashf Joey shared that it's both an interesting and a timely question because as you might imagine with the travel schedule he keeps being on the road about two and a half weeks out of the month and just getting back from a trip about a week ago. He was on the road for about three weeks, his family got sick while they were on the road, so he had to reschedule the recording and that's just never fun to have a sick family especially when you're not at home. That makes it even worse and then they get home and they’re moving in two days. So, his quote would be from the incomparable quote master Winston Churchill who said, “When you're going through hell keep going.” That's kind of what he’s been trying to do as of late and he doesn’t want to be overly dramatic, his life is very blessed and he feels very fortunate but there's been a lot of stress lately with the travel and the move and kind of the craziness of the book launch and a number of things and so his goal has been just to keep putting one foot in front of the other, trusting that this will all eventually work out beautifully.   Joey also mentioned that the Nike tagline “Just Do It” is probably if not the best one of the best taglines in the world. He’s not a big fan of taglines because most taglines are watered down platitudes that could easily be given to any company, you could take the tagline and apply it to another company without anyone missing a beat. But he always points to Nike's Just Do it as one of the best out there. Yanique agreed and stated that it can be applicable to any industry or any area, even in kids going to school who are trying to advance themselves athletically or academically, just let them know that at the end of the day the only thing that's holding you back is your own fear. So “Just Do It.”     Links   Mastering Customer Experience and Increasing Your Revenue Online Course   Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days by Joey Coleman Awaken the Giant Within: How to Take Immediate Control of Your Mental, Emotional, Physical and Financial Destiny! By Tony Robbins Beware the Naked Man Who Offers You His Shirt: Do What You Love, Love What You Do, and Deliver More Than You Promise by Harvey Mackay Dig Your Well Before You’re Thirsty: The Only Networking Book You’ll Ever Need by Harvey Mackay How to Win Friends & Influence People by Dale Carnegie Mixmax  

Cash Flow Quadrant ESBI Picture a Cross (top/left corner) E=employee/Earnings (bottom/left corner) S=Self Employed (top/right corner) B=Business (bottom/right corner) I=Investment #FREE Biz & Tax Elite Newsletter Lizetbsfl @gmail.com Helping individuals/small businesses with tax advisory and quickbooks consulting, training and accounting. Tax Advisor & Biz Coach Success Coach Weekly Podcast Episode 10. ETBS Weekly Podcast Host Liz Soria , ATP, CPB https://www.etbsfl.com/ --- Support this podcast: https://anchor.fm/liz-soria/support

Cash Flow Quadrant ESBI Picture a Cross (top/left corner) E=employee/Earnings (bottom/left corner) S=Self Employed (top/right corner) B=Business (bottom/right corner) I=Investment #FREE Biz & Tax Elite Newsletter Lizetbsfl @gmail.com Helping individuals/small businesses with tax advisory and quickbooks consulting, training and accounting. Tax Advisor & Biz Coach Success Coach Weekly Podcast Episode 10. ETBS Weekly Podcast Host Liz Soria , ATP, CPB https://www.etbsfl.com/ --- Support this podcast: https://anchor.fm/liz-soria/support

The Laws of Fruitfulness: Business and Career talks, Day 1(B)

The Laws of Fruitfulness: Business and Career talks, Day 2(B)

The cognoscenti will remember two big statements glittering on the screen behind me during the opening moments of the Magical Worlds Communications Workshop: “The opposite of a correct statement is a false statement. But the opposite of a profound truth may well be another profound truth.”– Niels Bohr, physicist“The test of a first-rate intelligence is the ability to hold two opposed ideas in mind at the same time and still retain the ability to function.”– F. Scott Fitzgerald, writerWhat I'm about to say may prove to be just such a test. I'm counting on you to possess a first-rate intelligence: “People love Donald Trump.” “People hate Donald Trump.” Those two statements about Donald Trump seem to be mutually exclusive until we realize that neither statement purports to describe ALL people. Different people feel different ways. We understand this when it comes to politics. But let the discussion turn to advertising and you will soon hear voices begin speaking of Millennials and Gen-Xers and Baby Boomers as though every member of a birth cohort is somehow compelled to make their decisions based on a single, shared set of values determined by the year in which they were born. It's like listening to people who believe in astrology. “Your fate is determined by your birthday.” The only thing weirder is listening to wholesalers and distributors speak of the men and women involved in “B to B” (Business to Business) as if they were an entirely different species. “Roy, I hear what you're saying about using words as tools of persuasion, but my business is B to B and B to B is different. What can you tell me about selling B to B?” Blanket statements result from a belief in stereotypes. Stereotypes are attractive because they allow us to simplify complex realities. Stereotypes are false categories that allow us to feel good about stupid decisions. People are extremely different. People are all alike. Both of those statements are true. Both of those statements are false. How's that first-rate intelligence holding up? I'm now going to make 5 true statements. Some will confirm your suspicions and beliefs. Others will stick in your throat like a fish bone, forcing you to cough and sputter. I apologize in advance. Your perfect “target customer” is probably a false category.This is one of the two reasons why your advertising is performing poorly. The first time I visited Procter & Gamble headquarters in Cincinnati, I was greeted warmly and shown the auditorium where I would be speaking. After all the equipment had been tested, my guide asked, “Do you know the unofficial slogan of our company?” I shook my head from side to side. “In God we trust. All others bring data.” In an August 9, 2016 story in the Wall Street Journal, Procter & Gamble Chief Marketing Officer Marc Pritchard announced, “We targeted too much and we went too narrow.” Example: Sales stagnated when P&G aimed Febreze ads on FaceBook at pet owners and households with large families. But sales rose when the same budget was spent reaching “anyone over 18.” P&G has been spending hundreds of million of dollars on tests like that for the past two years. The jury has now returned with a verdict: reaching influencers is just as important as reaching the decision maker. You feeling that fish bone yet? Millennials are easy to attract.According to an Aug. 5th Daily Beast article by Samantha Allen, one in three young adults is still living at home. Touchy-feely theorists say this is because “Millennials desire safe spaces.” When carmakers realized Millennials weren't buying cars, they appointed “youth emmissaries” who came up with new colors like “techno pink” and “denim.” It isn't “fear of commitment” that keeps Millennials from buying houses. The Economist wondered aloud in June, “Why aren't millennials...