Biological adjustment to new climates
POPULARITY
13 episodes with acclimate
3 episodes with acclimate
2 episodes with acclimate
2 episodes with acclimate
2 episodes with acclimate
2 episodes with acclimate
2 episodes with acclimate
5 episodes with acclimate
2 episodes with acclimate
Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Conference season is here, and it's time to get ready for some incredible industry events! In this episode, Craig shares his excitement for the upcoming Institute Summit in Jacksonville, Florida, and reflects on how attending conferences has shaped his career—from being a learner and attendee to becoming a speaker, sponsor, and vendor.If you're new to the conference scene or feeling overwhelmed, this episode is packed with tips to help you make the most of your experience, no matter your personality or level of familiarity.Watch Full Video EpisodeHere's what you'll learn:# 1.) Sit up front. Take Notes. Engage.#2.) After the lecture/speech/training - walk up to the speaker, introduce yourself, and thank them. Ask them a question if you have one - or let them know something that stuck with you.# 3.) If you like what they have to say - request to connect on LinkedIn.# 4.) Never eat or drink alone. If you're a veteran attendee - invite someone new to your group dinner/table or circle. Sit with someone new when you can.# 5.) Be your own brand. Suit Up. Dress nice. Always. Every time. Set the bar. BE CONSISTENT. Keep those name tags high!# 6.) Arrive the day before your first event if flying. Leave the day after the last. Same day travel is wrought with issues. Acclimate and consolidate. Hot Tubs conversations are the best. # 7.) Help people remember your name - EVERYONE struggles with this.# 8.) Speak to the vendors. There are some really great people!# 9.) Check-In with your family - pre-set the time.#10) NOTHING GOOD HAPPENS AFTER MIDNIGHTCraig shares personal stories, lessons learned, and practical advice to help you step into your next conference with confidence and purpose.Links & Resources:Episode 18 with Kent Bullard: https://craigoneill.captivate.fm/episode/018 Connect with me on LinkedIn for more tips!Don't let conferences overwhelm you—listen in and transform your next event into a game-changing experience.Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute's coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Contact InformationEmail Craig O'Neill: speakup@craigoneill.netJoin Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmastersThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio...
Acclimate, Movie Friends! Acclimate! Michelle and Seth are joined by Toronto's own Will Sloan to dissect the one of a kind time travel movie, Magic Spot! They discuss the work of Charles Roxburgh and Matt Farley, candy cigarettes, and their experience in public access television. Also: Michelle brings a theory that rocks Will and Seth's brains, Will gives a history of Motern Media and Seth talks about being so moved by Kevin McGee that he got a tattoo of him. Grab a cup of hot chocolate and check it out! Check out Will Sloan's website for links to his writing, podcasts and more! For all of our bonus episodes and to vote on upcoming episodes check out our Patreon Patreon supporters help pick episodes, monthly themes and get access to all of our additional shows and our Patron exclusive Discord. It's only the price of a single cup of coffee ($5 a month!) Visit our website and send us an email! Follow Movie Friends on Twitter and Instagram You scrolled this far? That's impressive. Magic Spot is directed by Charles Roxburgh. Written by Matt Farley and Charles Roxburgh. Starring Matt Farley, Chris Peterson, Elizabeth Peterson, Kevin McGee, Charles Roxburgh, Sharon Scalzo, Tom Scalzo and Jim McHugh.
Freakshow Friday! We begin by talking about Tesla trucks, give a Hello around a famous NBA athlete we happened to have seen outside the Green Light Studio and talk about our Wednesday river trip. New Tennessee Titans defensive coordinator Dennard Wilson joins Chris to talk about the Titans, coaching L'Jarius Sneed and Jeffery Simmons, Chris and Dennard's days in St. Louis, working with Ran Carthon and the excitement for Brian Callahan and Tennessee. We end today's episode with a little mailbag around the new Utah hockey team, being out of touch at age 39 and Coaching Rookie QBs on the Best Ways to Acclimate to the NFL. (00:00) - Hello, Tesla Trucks & River Trip (16:20) - Austin Rivers and NBA Athletes in the NFL (36:50) - Macon's Kiss Tracks (40:30) - Titans Defensive Coordinator Dennard Wilson talks Titans Revamped Defense, Coaching L'Jarius Sneed and Jeffery Simmons & Being with the Rams with Chris (1:14:00) - Mailbag: New Mascot for the Utah Hockey Team, Being Out of Touch at Age 39 & Coaching Rookie QBs on the Best Ways to Acclimate to the NFL. Want your Green Light Merch so you can look exactly like Chris and the fellas? Hit the website below and get kitted! https://stores.kotisdesign.com/yotehouse/products Have some interesting takes, some codebreaks or just want to talk to the Green Light Crew? We want to hear from you. Call into the Green Light Hotline and give us your hottest takes, your biggest gripes and general thoughts. Day and night, this hotline is open. Green Light Hotline: (202) 991-0723 Send any Talent Search submissions to: social@chalkmedia.com Include any video of your talents, takes and bits as well as a little bit about yourself. Love hearing from the Green Light fans. Also, check out our paddling partners at Appomattox River Company to get your canoes, kayaks and paddleboards so you're set to hit the river this summer. https://paddleva.com/ Green Light Spotify Music: https://open.spotify.com/user/951jyryv2nu6l4iqz9p81him9?si=17c560d10ff04a9b Spotify Layup Line: https://open.spotify.com/playlist/1olmCMKGMEyWwOKaT1Aah3?si=675d445ddb824c42 Green Light Tube YouTube Channel: https://www.youtube.com/channel/UCgxWFAA-wuB7osdiAJyLOcw Green Light with Chris Long: Subscribe and enjoy weekly content including podcasts, documentaries, live chats, celebrity interviews and more including hot news items, trending discussions from the NFL, MLB, NHL, NBA, NCAA are just a small part of what we will be sharing with you. Learn more about your ad choices. Visit podcastchoices.com/adchoices
https://youtu.be/ufg16lE8ZGM Youtube version https://theaprilchilders.com About April Navy Life and Entrepreneurial Hustle: After spending two decades in the Navy, I've traded in my uniform for a whole new kind of adventure. Being a military spouse, podcaster, course creator, speaker, and entrepreneur keeps me on my toes, and I wouldn't have it any other way. Mission for Women Who Have Served: My mission? Empowering and supporting women who have served in the military and are now navigating civilian life. With my background as a retired Navy Veteran, I intimately understand the unique struggles these women encounter during their transition. Through personalized coaching, access to resources, and a supportive community, I guide them to rediscover their purpose, regain their confidence, and navigate their new journey with clarity and resilience. My ultimate goal is to ensure that every woman feels empowered, supported, and fully equipped to thrive in civilian life after their military service.
This blogcast explores “Journeying with Christ in College," written by Christian Bordak-Roseman and read by Patrick Hyland. “Journeying with Christ in College,” by Christian Bordak-Roseman. In his blog post, Christian describes how he grew in his faith and in relationship with Christ while he studied at university. He specifically recalls his experience of being accompanied by student ministers on campus. They are student who, while receiving a degree themselves, participate in ministry and help other students acclimate to university life and help students encounter Christ. Christian found more spiritual growth in spiritual direction and when he became a student minister himself. His time as a student minister during the COVID-19 pandemic was not without challenge, but he embraced the challenge and was still able to grow and help others to grow as well. Links:Click here to view the COVID-19 Resource Page.View the Art of Accompaniment and Living as Missionary Disciples resource pages.Listen to On Mission episodes about accompaniment, spiritual direction, and spiritual growth while in college. Contributors:Christian Bordak-Roseman is a Program Associate for the Catholic Apostolate Center, where he assists with new and ongoing projects for the Center. Christian is a student at The Catholic University of America seeking his Bachelor's degree in History and his Master's degree in Secondary Education. He also works with the Campus Ministry Office at the Catholic University as a Student Minister. Patrick Hyland is a program associate for the Catholic Apostolate Center where he assists with new and existing resources on the Center's website and contributes to the Center's marketing and consultancy efforts. Originally from Cleveland, Ohio, Patrick is a junior at The Catholic University of America pursuing a double major in Operations Management and Theology. On campus, Patrick is involved with the Office of Campus Ministry, planning events and accompanying undergraduate students as a Student Minister. Additionally, Patrick loves music, playing drums for various groups and working as a freelance DJ for weddings and other private events. Follow us:The Catholic Apostolate CenterThe Center's podcast websiteInstagramFacebookApple PodcastsSpotify Blogcasts are produced by the Catholic Apostolate Center. Follow the Center on Facebook, Instagram, Twitter, and YouTube to remain up-to-date on the latest Center resources and podcasts. Listen to Fr. Frank's weekly reflections, episodes of On Mission, and recent blogcasts. Follow us:The Catholic Apostolate CenterThe Center's podcast websiteInstagramFacebookApple PodcastsSpotify Fr. Frank Donio, S.A.C. also appears on the podcast, On Mission, which is produced by the Catholic Apostolate Center and you can also listen to his weekly Sunday Gospel reflections. Follow the Center on Facebook, Instagram, X (Twitter), and YouTube to remain up-to-date on the latest Center resources.
On this weeks episode of Do the Work podcast, Sabrina opens up about her personal journey in the dating world, transitioning from repeatedly choosing toxic relationships to healthy ones. The first step is to recognize our own toxic behaviors, such as ignoring red flags. Ultimately, a healthy relationship requires two emotionally available and secure individuals. By practicing radical self-acceptance, we remain true to ourselves and are honest about our desires and what we bring to the relationship. Sabrina's current relationship has taught her that cultivating healthy communication and reflecting on past mistakes is crucial for contributing to a secure and healthy relationship. Want to work with Sabrina? HERE! Dont forget to follow Sabrina and Do the Work on instagram and Sabrina on Tik tok! Video now available on YOUTUBE! Please support our sponsors! Get 20% off your starter kit and FREE shipping with Thesis HERE! Code- DOTHEWORK Get 15% off Oneskin with code DOTHEWORK HERE! Get $10 off and FREE shipping at Nutrofol HERE! Code is DOTHEWORK
Today's Story: Cooling For Comfort
Today, I'm so excited to be diving into one of my favorite types of skincare products – serums. These little bottles pack a powerful punch, but so many people ask me “What makes them so special?” or “Why do I need a serum” or “Which serum should I use?” So, today we're going to unravel the science behind serums, discover what sets them apart from other skincare products, and of course, talk about how they work their magic on our skin. Podcast Highlights What are serums? How serums fit into your routine Why you don't want to over-do it on serums Links Mentioned Different Ways to Acclimate the Skin to Serums: https://emmediane.com/blogs/skin-tips/different-ways-to-use-retinol Emme's Favorite Serums Brilliant-C Serum: https://emmediane.com/products/brilliant-c-serum Glow Factor Serum: https://emmediane.com/products/glow-factor-serum Pro-Retinol Serum: https://emmediane.com/products/pro-retinol Firming Peptide Serum: https://emmediane.com/products/firming-peptide-serum Clarifying Serum: https://emmediane.com/products/clarifying-serum Special Offers Have skin concerns or looking for help building a routine? Work with me directly for FREE: http://emmediane.typeform.com/to/uVuLYeg2#source=skintheory Sign up for our newsletter for 15% off + expert skincare advice delivered directly to your inbox!
Welcome back to Business Unfiltered with Mercer and Jeff Sauer today's topic is Predictions for 2024 0:00: 2024 predictions for business owners. Jeff and Mercer discuss macroeconomic trends and patterns for 2024, with a focus on navigating through them as business owners. 2:03: The state of the economy in 2023 and 2024. Economic challenges continued into 2023, with layoffs, cutbacks, and decreased consumer spending. Despite pessimism, there is hope for 2024, with potential signs of economic recovery. Mercer predicts a slightly flat to slightly down economy, with consumers continuing to go into debt but still manageable. He believes larger companies are taking steps to prepare for a potential economic downturn. 6:07: Economic recovery and potential avoidance of recession. Jeff believes the economy will turn around in the second half of 2024, potentially avoiding a recession, as businesses are more bullish now and consumers never really led the recession. He thinks it takes a year for something to correct itself, so by the second half of next year, the economy could be back to normal, like pre-2019. 8:09: Macroeconomic impact of rising interest rates on businesses and consumers. Jeff expresses concern about the current expensive money environment, predicting it will negatively impact businesses and consumers if interest rates continue to rise. He believes businesses will invest if interest rates stay low or decrease, but if rates continue to rise, it could lead to a year or six months of waiting for the impact to reach consumers. Mercer believes that people will adjust to higher interest rates as they become more normalized. He predicts a rise in micro and nano businesses due to AI-driven entrepreneurship. They agree that existing companies will prioritize profitability in 2023, with management taking a more active role in decision-making. 13:08: Acclimating to a new economic normal. Jeff discusses the concept of acclimation in business, explaining how it involves adapting to new conditions and making long-term decisions despite short-term challenges. He shares his personal experience of building a company during difficult economic conditions, which has helped him develop resilience and a long-term perspective. 15:49: Business strategies in a post-AI world. Businesses need to think long-term, making strategic moves like chess, not checkers, to adapt to market changes. Expect consolidation in AI and automation, with more features being integrated into existing platforms, and less emphasis on individual companies. Jeff predicts that AI will consolidate roles and companies, leading to pivots and new business models. AI will lower the floor on what tasks are valuable, making some people no longer valuable. He advises agencies to embrace AI as a cost-saving measure and pivot their business models to stay relevant. 21:02: AI trends in 2024, including personal AI, data privacy, and digital marketing automation. Jeff predicts AI will replace low-level writers and intern positions in the industry, leading to cost savings and new business models. Mercer agrees that AI will enable pivoting to more valuable positions and management tasks once it can ingest the right data set. AI will be incorporated into digital marketing platforms for analysis and decision-making. Jeff believes manual effort should be prioritized before automation in digital marketing campaigns. 25:13: AI's impact on workforce and data organization. Jeff predicts AI will reduce the need for a workforce in certain positions by 20% in 2024, with integration between tools being key. Mercer agrees, stating that AI will make things more efficient and replace people through attrition, allowing management to introduce AI solutions seamlessly. Organizing data before using AI will become crucial in 2024. 28:31: AI's impact on jobs and industries in 2024. Jeff expresses concern about job replacement by AI, while Mercer believes trades will see a "bump" and more people will pursue physical work. Both speakers agree that there will be a shift in job roles and industries, but AI will eventually replace some jobs, while others will remain in demand. Predictions for 2024 include a reduced workforce and increased use of AI in businesses.
Petra joins us today from Modesto, California sharing her unmedicated, hospital VBA3C story! Petra learned and grew from each of her three C-section births which paved the way for her to manifest the birth of her dreams with her fourth. Though she had very little support around her, Petra stayed steady. She continued to prepare her heart, mind, and body for the physiological birth she knew she could have. She tuned out the negativity. She trusted the path she knew she was supposed to take. Petra was thrilled to experience labor when the time came. She knew what to do. Her education and preparation paid off. She labored hard at home and went to the hospital when it felt right. Two hours later, Petra was crying tears of joy with a sweet baby on her chest. Petra is forever changed by her empowering birth experience and has now dedicated her heart's work to helping other women do the same. Additional LinksPetra's WebsiteThe VBAC Link Blog: VBAC After 3 C-sectionsNeeded WebsiteHow to VBAC: The Ultimate Prep Course for ParentsFull Transcript under Episode Details Meagan: Hello, hello. I hope you guys had a wonderful Thanksgiving. We are back with another story for you. Today we have a VBAC-after-multiple-Cesareans story. In fact, it is a VBAC after three which is a little bit harder to find information on and to find support for. We have our friend, Petra– look, I almost did it. Petra. I asked her before the episode. Pay-tra? Petra? I had a neighbor, so in my head, it just went, “Pay-tra”. Anyway, hello, hello. Welcome. Petra: Thank you. I'm so happy to be here. Meagan: Yes, so happy. You are from California. Is that correct? Petra: I am, yes. Meagan: Was your VBAC after three C-sections in California? Petra: Yes. Meagan: I feel like especially when we have VBAMC, we have so many people writing in saying, “Where did this person go and where are they located? Because if they are in my area, I need to find that provider or I need to research.” It sucks, but we don't get the support after multiple Cesareans more often than not. Of course, through your episode, feel free to share and name-blast anyone in a positive way of course. Send those names out to the audience because I'm sure that they will want to research your provider. Review of the WeekOkay, so as always, we have a quick review. This is by cve18 and it was actually written in 2020. It says, “Gave me courage. This podcast is everything I needed to switch to a supportive instead of a tolerant provider at 28 weeks pregnant. The education and information I have learned is immeasurable. I have been researching and discussing with my husband to get a doula and all of the things to help me get a successful VBAC in December. Thank you for all of the things and I know I will have done everything I could for my future VBAC.” Thank you so much for your review and as always, you guys, we are always loving your reviews. You can go to Google. You can go to Apple Podcasts. Wherever you can, drop us a review because it may be read on the next podcast. Petra's StoriesI just want to tell people a little bit more about you. Guys, she is a birth doula and if you haven't noticed on this podcast, we love doulas. She is a birth doula, a birth educator, an advocate for VBAC, and a birth coach who had the most transformative vaginal birth after three C-sections. She now works with women who are ready to strengthen their authenticity and help them not only become healthier mentally, but have the pregnancy, birth, and postpartum experience they've dreamt of without feeling the fear and or inhibit– Oh my gosh. How do I say the word? How do I say the word? Petra: Oh my gosh. I think I need to change that word. Meagan: Inhibitions. Petra: So they don't feel—Meagan: So they don't feel– Petra: Inhibited. Meagan: Inhibited. Yeah. I couldn't spit it out. Okay, and hold them back. Okay. We're back on track. Okay. She wants to help women reclaim the power that they already possess. That right there, I just love that. Women of Strength, I want you to know this. You have the power. You already possess it. This is why I love this so much. You are reclaiming the power that you already possess so we can help break the cycle. Right? Let's break the cycle that is no longer serving us. The cycles are no longer serving us. That introduction– I'm sorry. You wrote that. I just read what you wrote and apparently couldn't even read what you wrote, but that is so powerful. So thank you. Thank you for writing that. Petra: Yeah, of course. I just feel like these are all barriers that I had. Going through each one of my pregnancies up until my VBAC and now in my support of clients that I have, it's huge. It's a huge barrier. So if it's okay, I'm going to start placing you in my story. Meagan: Yes. Yes. Petra: Okay, so it all started. I was a teen mom. I had my daughter a month before I turned 17. I was 16. Obviously, it wasn't planned but it happened and it was the best thing that ever happened to me. Even though I had zero support from family and a lot of people, I went on to– let's just go straight to the labor. I was in labor for a couple of hours. I went to the hospital. I rushed there because that's what I see in the movies. Meagan: Right. That's what we're taught. Even today, that's what we're told by our providers. You have contractions. Your water breaks. You come in. Petra: Yes. Exactly, so that's what we did. I took a shower and rushed to the hospital. I got there. They stuck me on monitors and told me to stay in bed so that they could see the baby on the monitors and make sure baby is doing okay. I didn't know any better. I didn't educate myself. I was a teenager. I was so scared and I had no idea what to expect other than what I had seen in media, movies, and all of the stuff. I never really talked about what could happen with my mom or anything like that. I was just like, “I know what I'm doing.” I was that person. “I've got this. My body was made to do this. It will just know what to do.” Well, yes it does, but when you are in a hospital setting and they have certain policies or expectations for how your labor should go, it's different. So yeah. I was hooked up to the monitors. I was there maybe 6 or 8 hours. I didn't progress past a 4 for a couple of hours and they told me, “Okay, the baby's heart is dipping. We've got to get to an emergency Cesarean.” Meagan: Whoa. Petra: I was like, “Whoa, what?” I was just so taken aback. I didn't understand because it was like all of a sudden, everyone was rushing. I'm like, “What is happening?” She's like, “Your baby is in distress. We have to take you to an emergency Cesarean.” I was like, “Okay,” because she said, “You don't want your baby to die, right?” I was like, “Of course, not.” I mean, who wants their baby to die? Come on. That's horrible language to give to somebody. Meagan: Yeah. Those words matter. Petra: Yes. Yes. Oh yeah. I mean, look. My daughter is 18 now and that's ingrained in my brain forever. Anyway, I went back for the Cesarean and once we got in there, nothing was an emergency. Everything was slow. I was like, “Wasn't this an emergency? Aren't you guys in a hurry?” I could hear the doctors talking to each other as they were opening me up and everything. They were talking about, “Oh, now I'll get to make my dinner, my dinner plans.” Meagan: They were saying that out loud? Petra: Yes. Meagan: Oh, I don't like that. Petra: Yes. They were talking to each other. I was just like, “Am I really hearing this right now?” I was like, “Oh gosh.” So anyway, I was so drugged up. I was in this fog. They were like, “Here's your baby.” I didn't even know what was happening. They brought this baby to me wrapped up in a million blankets. All you could see was literally the little circle of her face. You couldn't see any other body part of her. I was like, “Oh, okay.” They were like, “Oh, kiss your baby,” and brought her to my face. I was strapped down to the bed. It was horrible. I was like, “This sucks. This is weird. What? This is birth? I don't like it.” But after I had my daughter, I was so obsessed with her once all of the drugs wore off. It was blissful in the sense that I just loved her completely. It was a hard postpartum recovery because you had a major abdominal surgery. I didn't plan for any postpartum support. I was just flying by the seat of my pants. We had a nonexistent breastfeeding journey because I didn't know what to do. I didn't know who to call to get help but we just made it through. You know, you just get through it. I want to fast forward to my next birth. My daughter was about 8 years– no. Yeah. 8 years later– 10 years later. Oh my gosh, my brain. 10 years later, I was with my then-husband– well, now husband and we got pregnant. Then at my 20-week ultrasound, my doctor was like, “You have placenta previa. You have to have a C-section.”I wanted to have a VBAC, but once she said that she was like, “It's a non-negotiable. You cannot.” Meagan: At 20 weeks though?Petra: Yes. Yes. She was like, “It's fully covering your cervix. There's nothing we can do. It's not going to move.” I was like, “Well, okay.” In my head, I'm like, “Well, you know best. You're the doctor.” I didn't do my research. I didn't realize that it could move and at the 20-week mark, that's not really a good gauge for your placenta staying that way. So anyway, I did end up having her at 36 weeks. It was a planned Cesarean. Meagan: 36? Petra: Yes, because I had a little bit of spotting. It was literally a couple of drops of blood and the doctor was like, “Oh no. We need to have the C-section right now. This is an emergency.” It was crazy. I just felt like everything was a whirlwind and everything was telling me, “I had to. I had to.” There was no other choice given to me and no other option. I just believed in the medical system so much because I have a lot of family that is in the medical system. Anyway, we did it and then for my third baby, so going on to my next daughter, this was four years later. She was a planned Cesarean because my doctor said, “We don't support VBAC. We have a VBAC ban at this hospital. We won't. We'll turn you away.” I was just like, “What?” I just was so confused at all of this language being thrown at me. So she was like, “This is the safest route for you. Your uterus could rupture. Your baby could die.” All of the language is horrible to tell a mom who– of course, you don't want your baby to die or anything bad to happen to them. Meagan: You've been told now twice about emergencies and that your baby could die. Petra: Yes. Meagan: Ugh, I don't like that. Petra: Right. You know, talking to my husband, he was like, “Well, if the doctor says it's the safest route, I guess.” So we did have a planned Cesarean at 39 weeks. But you know, with that pregnancy, I felt like I was ready to give birth at the end. I was like, “Oh my gosh. I feel so good. I feel like I could really have her. We had already scheduled the C-section and my husband was like, “Well, let's just do it. We know what to expect.” I was like, “I guess.” Everybody in my family was like, “I think that is safest for you. That's probably the best option.” Nobody really even has C-sections in my family. Everybody gave birth vaginally so they hear C-section and they're like, “Well, you can't,” because they heard the “once a C-section, always a C-section.” We just had her. It's rough. Every C-section I had, I felt so disconnected from my babies. The breastfeeding journey was hard or nonexistent and I just felt broken. I was like, “What is wrong with my body? Why can't I do this?” It felt so heartbreaking because you're a woman and your body is made to give birth so when doctors say, “No, your body can't,” you're like, “Wait, what?” You feel like you should trust them because they see birth so often. After that birth experience, we decided we wanted to have one more baby. I told my husband, “Absolutely not do I want to have another C-section.” I said, “I don't care what it takes. I'm going to prepare my mind and body and I'm doing this.” Because we also were going to have the babies two years apart, so I was like, “I don't want to be running after a toddler and having a major abdominal surgery.” Meagan: Right. Petra: Once I started diving into the VBAC world, I found your podcast and was binging it like crazy. Meagan: Oh. Petra: It was so helpful hearing all of the positive stories of women succeeding in their VBAC goal. I hate to even put it that way because of course, we all want to have that VBAC if we are planning for it, but if you don't have it, it's not that you fail so I hate even putting that language towards it. It's just nice hearing those stories where they did it. I listened to all of those stories and I tried to find providers. This was before I was even pregnant. I couldn't. First off, obviously, I started with my OB who delivered my other two babies. She was like, “Absolutely not. This is dangerous. You could die. Your baby could die. Your uterus can rupture.” All the words. All the words. I was just like, “Oh my gosh. Here we go again,” but this time, I was educating myself. I was going full force into what I wanted to accomplish and that was my VBAC. Once we did get pregnant, I started calling midwives and doctors in the area. I called my local ICAN group and I got in touch with the ICAN leader. She referred me to all of the providers in my area and outside of my area that supported VBAC after three C-sections. After that, I found nobody supportive in my area. But I knew–Meagan: But they were on the list or they were just in your area? Petra: Yeah. After talking to my husband and discussing our options, we decided that it was not in our best interest to have to drive 4-6 hours outside of where we live because we have three other children. Meagan: Right, the logistics. Petra: Yes, work and at the time, we had just moved. We moved into this home where our rent was now three times what we were used to. It was a little tight and before this, I didn't know about Be Her Village. I am all up in Be Her Village's world now. Meagan: Oh my gosh. I love Be Her Village. Petra: Me too. Meagan: I love Kaitlin and her crew. Oh my gosh. Petra: Yes. I tell all of my clients and everybody. I shout it from the mountaintops, “Check out Be Her Village. If you want support, go to them. Go to them. Go to them.” Anyway, I wish I would have known about them back then. We are there now. We decided that we were just going to do what we could with what we had. I switched providers. I think I was about 30 weeks by the time I was able to switch insurances because I had to switch insurances and I wanted to switch to Kaiser. In my area, it's Kaiser Modesto. I knew they were supportive of vaginal birth after two C-sections so I was like, “Oh, okay. That's only one less than I had and maybe it will be supportive.” I went forward with that. I went to my first doctor's appointment and I told the lady, “I'm having a VBAC,” and she was like, “Absolutely not. That is ridiculous.” I was like, “Well, I'm doing this. I understand your concern. I already know what you're going to say because I've heard it all before. I'm planning to do this, so this is what I'm doing.” She was like, “We need to schedule your C-section. I have to do it.” I was like, “I'm not going to show up. You can schedule it all you want, but I'm not going to go.” Meagan: You have to do it. Petra: Yes. Meagan: Have to. Petra: All of the have-to's. After that, I had another appointment with her and she said the same thing, “Let's schedule your C-section,” right when I walked it. I was just like, “No. I already told you last time that I'm not going to show up. You can schedule it but I'm not going to go in.” She said, “Well, now I have to refer you to the maternal-fetal medicine doctor.” I was like, “Why?” She was like, “Because you're high risk and you're planning to do a high-risk thing, so I have to give you to them.” I was like, “Okay, that's fine.”So I went after that. I met with him and he told me all of the same things. I said, “I totally understand. I respect your opinion, but I'm still going to do what I'm going to do and nobody's going to sway my mind. I'm planning this and it's going to happen.” He was like, “Okay. It seems like you have your mind made up. I told you the risks and that's all I can do.” I was like, “Okay.” Literally after that, I saw a different doctor at every single appointment, and at every single appointment I went to, they all told me the same thing even though I told them what I was doing. It was the same and everything. It felt defeating in a sense. Meagan: I'm thinking too if you continue to hear it time after time after time after time, I feel like some self-doubt can start creeping in and being like, “Well, okay. Everyone is saying I shouldn't do this. Should I be doing this? Is this the right choice? Am I being selfish?” All of those questions, right? Petra: Oh yeah. That's exactly what crept into my mind after every appointment. My husband was working at the time. He wasn't able to come to appointments with me which was fine. But I would call him after every appointment and I would cry. I would tell him, “Am I making the right decision? I feel in my heart I am, but it's hard when somebody keeps telling you no, no, no, no, no.” He was like, “If you feel like it's right, I support you and you're doing the right thing. Who gives a crap what they say?” He's like, “They're nobody.” I was just like, “I know.” Once I started working on my mindset, I really dove into mindset work and started working on it literally daily. Meagan: You have to almost though. Petra: Yes. I was preparing my mind to be okay with the decision that I was making because those doubts crept in and I had to really sit with myself and ask myself, “Okay. What is the worst thing that could happen? What is the best thing that could happen?” I had to really sit with each of those and decide which one I could live with. In my mind, I couldn't sit with living with the, “What if?” Meagan: The what if? Petra: What if I did do it? What if I did succeed but I'll never know because I didn't try? I had to sit with my husband and talk to him about the risks and everything and make sure that we were both on board. I feel like if you're going forward with this type of decision that most people are going to say is dumb, is scary, is irresponsible, then you have to make sure that you have a support system that supports you 100%. I felt very confident in my husband's support. He was like, “If you feel confident in this decision, I trust your judgment.” That to me, was everything because we are a team. We created this baby together. I want to make decisions about this baby together. Of course, ultimately, I'm going to do what I'm going to do and he knows that. When I set my mind to something, it's going to happen. So yeah, we made the decision collectively and at first, I told a couple of people what I was doing like family and friends and then a couple of them were like, “You should just have a C-section. You've already had three. Don't you have a zipper that they can just zip and unzip?” Meagan: Okay, why do people think that? My husband said the same thing. He said, “Why can't we just go unzip you?” I'm like, “I am not a pair of jeans!”Petra: Yes. Yes. It was– oh my gosh. Meagan: I get it. Petra: It was so crazy. I was just like, “This is my body. It's not just a toy or a backpack that you can unzip. It's a major surgery.” Meagan: Exactly. Yep. Petra: It's a major surgery that affects you not only physically, your physical body, but your mentality, your spirituality, and everything. Everything. I stopped telling people what I was doing. I only told a handful of people that I knew would support me 100% and then I stopped telling anybody because I did not want to continue to hear all of the negative language that was feeding into my brain. If it did come in, that negative talk or whatever, I just blocked it out. I said, “Nope. I don't want to hear it. I don't want to hear it.” I feel like that really helped. That really helped. Meagan: It's actually really healthy. It's okay to do that. I did something very similar where I was like, “I love you and you're my people every day, but right now, you're not my person.” That's okay. I might have to accept that. I still love them, but they're not my people when it comes to talking about birth and having the support that I need. Petra: Yeah. Yeah, definitely. Meagan: That included some of my family members and that was really hard. Oh yeah. I felt that too because I wanted to share this journey with them, but since I knew that they were not going to be supportive, I was like, “You know what? I'm just going to do it and then afterward, I'll go, ‘Hey, look at what I did!'”I literally visualized my birth. This was one thing that I felt was pivotal. I would sit in quiet and calm and I would literally visualize every single part of my birth from start to finish. The labor, the pushing, and bringing my baby earthside. I would envision what it would smell like, what it would look like, who would be around me, and what it would feel like. The emotions I would experience once my baby came out and I was holding him on my chest. It makes me emotional thinking about it. Meagan: It's okay. We were crying on last week's episode too. Petra: It was so transformational for me because it wasn't just the fact that I gave birth vaginally. It was the fact that I believed in myself. I advocated for myself. I stood up for myself for what I believed in and as a recovering people-pleaser– I am a self-proclaimed recovering people-pleaser. I don't like to go against the grain. I don't like people to be upset with me. I don't like them to not like me. That was really, really hard but you know what?Meagan: Because you were doing all of those things– going against the grain, not pleasing people, not doing what they said, and maybe even shutting people out. Petra: Yeah. Yeah. It was really hard. I'm a very open and honest person, so like you said, shutting people out was hard because I wanted to share this beautiful journey with them. Fast forward to when I hired a doula because I researched all of the things and on one of your blog posts, it says, “How You Can Be Successful in Having a VBAC” and one of the things was to hire a doula. Yes. Get that support team. Meagan: Absolutely. Petra: Build your support team. So that's what I did. I hired a doula and she had never supported anybody with any VBACs but she was totally on board. She was like, “I'm totally with you. Let's do this.” I felt really confident in my support system that I had on board. Let's fast forward to labor. I had prodromal labor and it lasted from Friday night until I went to my next 40-week appointment which was on that Monday. I had prodromal labor for a couple of days.Meagan: That's exhausting. Petra: It is exhausting. I tried really hard to just get through it. I didn't want any interventions. That was my plan. I wanted to just go unmedicated and make sure nothing was introduced that didn't need to be introduced. So I went to my doctor's appointment. She was like, “Oh, are you okay if I check you?” I was like, “I guess so.” She was like, “Well, you're 2 centimeters. I can do a membrane sweep.” I was so tired. I originally didn't want that, but I was like, “Go ahead and do it.” Looking back, I wouldn't do it again, but at the time, plans can change. Meagan: Right. Plans can change. Yes. Petra: Yeah. So anyway, after that, oh my gosh. It was on. I was in full-blown labor after that. It was incredible. I was so excited and looking forward to my labor. I couldn't wait. I couldn't wait to be in labor because I knew I was going to do this amazing thing. I was in labor and I was like, “Oh my gosh. I'm excited.” My husband was like, “You're so weird.” It was painful. I had back labor which I wasn't expecting. That was intense. I even felt it through my thighs which I wasn't expecting either. I literally needed hip squeezes through every single contraction. But it felt manageable. I felt like I could handle it. I felt powerful through it. Between every contraction, I was smiling. I was laughing. I was having great conversations with everybody around me. I labored at my home and my family ended up coming. My mom, my brother, my sister. My nephew was there and my kids were there. Obviously, my husband was there too and it was beautiful. It wasn't planned that way. The plan was to labor at home, but all of my family coming that way was not planned and it was perfect. They were helping me. They were doing hip squeezes on me. They were talking to me between contractions and it just felt so blissful. It felt right. It felt perfect. I labored like that. 9 AM started the active labor and then by about 5-6:00 PM, it was mentioned, “Hey, should we go to the hospital?” We never talked about it beforehand when I wanted to go, but people kept asking, “Do you want to go?” It was pretty intense. I hit transition and I knew that because I was shaking when I was sitting on the toilet. Dilation station. Meagan: It's a real station. It does exist. Petra: Mhmm. I agree. Yes. Yes. After that, we headed to the hospital. I think it was 6:00 PM and then everything becomes a blur. We got to the hospital and immediately went up. They were like, “You can't be in active labor.” I was talking and laughing. They were like, “Okay, can we check you?” I was like, “Okay.” I can't remember what they said. I was either 9 or 10 centimeters. They were like, “Oh my gosh. How are you this far along?” Meagan: and chatting. Petra: Yeah. It was perfect. I was in the zone. Everything felt perfect. They got me into a room and we started doing different positions to try to help my back labor. At one point, they offered to break my water because I guess I had a bulging bag. At first, I didn't want that, but of course, in the moment, I was like, “I don't care, if you need to.” I was trying to focus on the task at hand. They did end up breaking my water and after that, everything was insanely intense. The contractions were more intense. They felt closer together and by 9:00 PM, I was like, “I need to push or I need to do something.” I just felt like I couldn't get comfortable anymore. I was like, “I'm going to start pushing.” I started pushing and they brought everybody in quickly. I was like, “Oh my gosh. Everybody is rushing in.” Then I pushed five times they said, and he flew out.Meagan: Oh, so everyone was seeing something and they were like, “Oh, this baby is coming.” Petra: Yes. Yes. I remember that they did bring the mirror in. They brought the mirror in real quick so I could see. I guess they were thinking it might take a little bit longer and I needed encouragement but anyway, no. It was really fast. I pulled him up out of me and onto my chest. It was like I literally manifested that birth because that's literally how I dreamt about it happening, literally. Meagan: Baby coming out, just flying out. Petra: Yeah. Yeah. No, it was perfect. After that, you have that oxytocin dump and I felt like I was in a dream. I was just so happy. I cried. I laughed. I was thanking God. I was like, “Oh my gosh.” It was so emotional and so beautiful. You know, the recovery is like night and day. I was up and walking, going to the bathroom and I didn't have an IV. I didn't have an epidural. I didn't have anything on board so I was able to just move and I was discharged less than 24 hours later. Meagan: That's the best. It's so nice when it can just be quick and you go home and can be in your space. Acclimate together. Petra: Mhmm. Meagan: So when they got there, I mean you were that progressed. You were really calm. Things were happening. Did anyone say, “Hey, we need to have the OB come in and talk to you,” or were they actually supportive? Because through this whole prenatal, you've been hounded as, “No, no, no. Why would you do such a thing?” I was just curious. Did they seem more supportive? Petra: Oh yeah. I didn't touch on that, but yeah. When I went in there and especially after they checked me, they were like, “Oh my gosh. Let's do this. Let's have a baby.” They were all excited. It was no doctor I had ever seen. It was a traveling OB so I don't even know where he was from but he was there on-call and then there was a student doctor. I don't know what he was but he was a student. He was actually the one who was there that helped bring my baby to my chest alongside my midwife. So yeah. There was a midwife there and then that training OB, they were together right there. Everybody was super supportive. My nurses were amazing. I will never forget her name. Her name was Brita. She was like, “I'm so proud of you. You're doing amazing.” She was so incredible. Of course, my doula was amazing too. She was helping me through everything and had all of the things with her that helped with lavender scents, keeping the lights dimmer, and just keeping that atmosphere calm and cool. My husband was there too. He's cool as a cucumber anyway. He's so go with the flow and afterward, we talked about it and he was like, “I was ready once those doctors were right there checking you. I was ready to jump in and be like, ‘She's having her VBAC!' but I didn't have to say anything. Everybody was so supportive and so sweet to you.” Meagan: Good. Petra: Then afterward, it was almost like I was a celebrity. Nurses were bringing other nurses in and they were like, “She was only here for two hours and she had her baby and she had three C-sections.” Yeah. It was amazing. Meagan: Do you know what you did? You changed their mental perspective. You changed a whole bunch of people's mental perspectives. Think about what you did for the student. VBAC after multiple C-sections, especially three, isn't widely studied because it's not happening. Petra: Right. Meagan: So for that provider to come and start right in the school world and training and be like, “Oh, actually I saw that happen and it happened really well and it was okay. Baby was okay. It is possible,” then maybe, just maybe– I don't know about that provider. Some providers that are in training don't even go to OB land, right? They are going to some other specialty and that is just their clinical, but hopefully, it will help some other future Woman of Strength who is going in and wanting that whether that be him or her or someone that they talked to, just changing the perspective. Look at what you have done. How amazing. You didn't just have a VBAC after three C-sections, right? Petra: No, it doesn't just feel like that. It feels like so much more. Honestly, I'm forever changed by this experience. Meagan: Absolutely. I understand that. Petra: It helped me. And honestly, I feel like even if I did have a C-section, I planned for it if I did end up having one. I had a plan set aside. I didn't put any energy towards it, but I had that plan just in case so I could have my preferences honored in that situation, but it helped educate me. I am so educated now. It threw me into the birth world. I had always been obsessed with birth, but I didn't know where I fit in. I went to school and was going to become a labor and delivery nurse, but once I got into the classes and everything, I was like, “This is not for me. This is not where I belong.” It just didn't feel right. I never knew about doulas. Once I had this experience, I was like, “I know where I belong.” This work sets such a fire off inside of me. Oh my gosh. I am supporting a couple of VBAC after two C-section clients right now. We are preparing for their birth and it's so exciting to me. I've never been so excited about work ever in my life until I hit this point. It's so amazing to see somebody switch mentally from being fearful to feeling empowered. It's not that I'm giving them that power. We all have that power inside of us. It's just somewhere along the way, it's been dimmed. I'm there to help them find that again. It feels so good when somebody is so confident in themselves and makes that transformation. No matter how their birth unfolds, they can feel good about it because they know that they are educated. They know what they plan for. It's not the fact that the plan goes exactly how you planned it. It's the fact that they educated themselves enough to be able to advocate for what they do or don't want. Meagan: Yes. Petra: That's huge. Meagan: Yes. I mean, I can relate on so many levels. It's crazy how the things you are saying, I'm like, “Oh my gosh. That was me. That was me.” I wanted to be a L&D nurse. I wanted to do that. I didn't even start the classes. I didn't even get to that. This is so bad to admit. I was like, “That's way too much math. Nope. I'm not doing that. No.” Then I had my second C-section and I wanted a VBAC. I was like, “Ugh.” I wasn't in a place where I was mad necessarily. I wasn't happy that I had a second C-section, but I wanted more. I wanted to support. I felt that desire. I felt that burning in my body that was like, “I want to help people.” Just hearing you talk, I'm like, “That was me.” That was me in 2014. I can just feel your energy so much and so will your clients. You're going to change your clients' lives. Like you said, no matter what the outcome is, they're going to feel supported and loved and educated along the way and that is powerful. Petra: Yes. Yes, exactly. That's what I'm here for. I feel like I'm here to just help be their cheerleader. You can do anything if you set your mind to it. I know that sounds so cliche. Meagan: I know, but it's true. Petra: Yeah. Yeah. It just makes me feel so good to know that I can help in any kind of way. I've always been this helper anyway. I've done in-home CNA work so my heart is in service. That's where I feel the best, so yeah. It's just amazing. I feel like also, the most important thing is just trusting yourself. Trust yourself to make the decision and not that it necessarily has to be the right decision to what everybody says is the right decision, but whatever feels right to you and staying true to yourself. We see all of these people on social media and it's easy to get caught up in what they're doing and it's staying authentic to ourselves and bringing that into your journey because not everybody's journey is going to be the same. I feel like that's so important to showcase, so yeah. Meagan: It is. Yes. I love that so, so, so much. I wanted to quickly talk a little bit about VBAC bans and multiple Cesareans, just what to do if you are in a situation like this. I feel like you touched on all of these things that you've done and I just love your journey. I love your journey so much. If you're running into a VBAC ban, and one of the things that you did too not necessarily for this purpose, get in contact with your local ICAN groups. See what information they have on local hospitals and their policies and see what they can do to help. Write a letter to the hospital. Write a letter to the state's medical board. I know that sounds crazy, but we are the ones who are going to be able to change this future.Doulas, we're loving. We're supporting. We're educating, but then also as VBAC parents ourselves, we have– I don't want to say a duty, but we have this power to start making a change by not letting every single provider bully you into something you know in your heart is not correct. To continue to reclaim that power and stop letting that light be dimmed as you were saying earlier, right? Petra: Exactly. Meagan: Let's light up the world. Let's light up the world. We have to light ourselves up first. We have to be fully lit before we can help others light. Petra: Yeah. I just want to touch on something real quick. The VBAC ban drives me insane. Meagan: Me too. Petra: They say they don't want to do it because they can't support an emergency situation for a VBAC, but what if a person goes in there in labor and she needs an emergency or if it's a true emergency situation and they can't give her a C-section? I'm sorry. That just doesn't sit well with me. I would go to a different hospital completely. Meagan: I know. I mean, ACOG recommends that VBAC is a great option for women and they can have it at any hospital location that is a level 1 facility or higher which is pretty much any hospital. Me too. I have such feelings about it. Such feelings. If you are a VBAC multiple Cesarean, check out our VBAC after multiple Cesareans blog. We'll make sure to attach it here in the show notes and it will go over some of the studies. What's hard is after two Cesareans, we don't really have a ton of really solid, hardcore evidence showing that your chances of rupture really do increase this much because it's not happening. It's not being offered. Look at how many providers shot you down. I'm a VBAC after two Cesareans and I went to 12 providers before I found the right provider for me. They didn't all necessarily say, “Absolutely not,” but they didn't necessarily say, “Yeah. Go for it,” either. They weren't cheering me on. It was, “Well, you can try,” or “Well, if you were my wife, I probably wouldn't suggest it, but I'm not their wife so sure. Go ahead.” It's so annoying that we don't have this information, but it is possible and you are living proof. Petra: Yes, definitely. Meagan: Oh, well thank you so much for being here and sharing your stories. Petra: Of course. Of course. I would be so happy if this touches just one person and it helps anybody. Meagan: It will. Petra: I would love to share my story with anybody. Anybody, feel free to connect with me. I just love talking about anything birth and VBAC. That is my heart's work. Meagan: Yes, well tell people where they can find you. Petra: Yes. I am on Instagram at Birthing Come True. The name comes from my birth coming true and also my website is birthingcometrue.com. If you basically type that in anywhere, you'll find me. Yeah. Meagan: Awesome. Thank you so much. Petra: Of course. Thank you for having me. I'm so happy to be there. Meagan: Absolutely. ClosingWould you like to be a guest on the podcast? Tell us about your experience at thevbaclink.com/share. For more information on all things VBAC including online and in-person VBAC classes, The VBAC Link blog, and Meagan's bio, head over to thevbaclink.com. Congratulations on starting your journey of learning and discovery with The VBAC Link.Support this podcast at — https://redcircle.com/the-vbac-link/donationsAdvertising Inquiries: https://redcircle.com/brands
In this episode, I talk about how you can reframe the way you look at your timing by seeing it as an opportunity to prepare yourself for that thing you're working toward. If you like my thoughts and insights follow me on my socials below for more! To be clear, I am not a therapist! I am just very interested in and passionate about self-awareness and personal growth :)Book a 1:1 session ☕️
Original blog article reference: https://www.mylittlesalesman.com/news/17-cold-weather-tips-for-workers Summary: This podcast episode discusses 17 tips for staying warm in cold weather, including: Insulating your pulse points Wearing multiple layers of clothing Unzipping your coat if you get too warm Eating snacks to stoke your internal heater Moving your body to generate heat Protecting your extremities from the cold Using a scarf or balaclava to protect your neck and face Applying chapstick to exposed skin De-fogging your glasses or goggles Acclimating to the cold before you get there Using the restroom often Using a radiant heater on your tools Key takeaways: It is important to insulate your pulse points, such as your neck, wrists, ankles, and knees. Wearing multiple layers of clothing is better than wearing a single heavy coat. If you get too warm, unzip your coat or remove a layer of clothing. Eating snacks can help to stoke your internal heater and keep you warm. Moving your body generates heat and helps to circulate warm blood throughout your body. Protecting your extremities from the cold is important to prevent frostbite and other injuries. A scarf or balaclava can help to protect your neck and face from the cold. Chapstick can help to protect your skin from windburn and dryness. If you are moving between temperatures, treat your glasses or goggles with a de-fog solution beforehand. Acclimate to the cold before you get there by gradually decreasing the temperature in your vehicle. Use the restroom often to avoid holding it in, which can make you feel colder. Using a radiant heater on your tools can make them more pleasant to use in cold temperatures. --- Send in a voice message: https://podcasters.spotify.com/pod/show/buying-bigger-better/message
Market Proof Marketing · Ep 306: The Girls ClubIn this episode, the ladies take over! Beth Russell is joined by Jen Barkan and Julie Jarnagin and together the three share their Summit recaps as well as how they are dealing with the post-Summit blues. They discuss the passion and excitement that comes with attending a content rich seminar, but also the realities of what that looks like when you go home. They talk about the importance of not being afraid to be vulnerable and admit when you don't know something. The three dive into the hot topics including Redfin's announcement to leave NAR and share their thoughts on the situation.Story Time (01:57)Beth shares her feelings on experiencing the Summit as a DYC employee and not attendee.Julie Shares how being able to communicate data and answering questions and providing info to leaders from other departments is sometimes like a second language.Jen's son, Sam, has a new plan which is “Acclimate, Accelerate, then Dominate.”The News (27:00)Redfin is Leaving NAR (https://www.redfin.com/news/redfin-is-leaving-nar/)Mutiny inside NAR as staffers call for resignations of top executives (https://www.inman.com/2023/09/19/mutiny-inside-nar-as-staffers-call-for-resignations-of-top-executives/)Climate Change Pushes Up Home Insurance Premiums (https://www.redfin.com/news/climate-change-pushes-up-home-insurance-premiums/)Why Your Starbucks Wait Is So Long (https://www.bloomberg.com/news/features/2023-09-20/starbucks-spends-billions-to-slash-wait-times-with-faster-orders?leadSource=uverify%20wall)Resumed Student Loan Payments Shake Up The Housing Market (https://www.probuilder.com/resumed-student-loan-payments-shake-housing-market)Things We Love Things We Hate (51:21)Julie is loving the newest season of "The Great British Baking Show"Jen is enjoying the tv show "Suits"Beth's new house feels like a tree house and she is in love with it.Questions? Comments? Email show@doyouconvert.com or call 404-369-2595 and we'll address them on the next episode. More insights, discussions, and opportunities can be found at Do You Convert All Access or on the Market Proof Marketing Facebook group.Subscribe on iTunesFollow on SpotifyListen On StitcherA weekly new home marketing podcast for home builders and developers. Each week Kevin Oakley, Andrew Peek, Jackie Lipinski, Julie Jarnagin, and other team members from Do You Convert will break down the headlines, share best practices and stories from the front line, and perform a deep dive on a relevant marketing topic. We're here to help you – not to sell you!Transcript:BethWelcome to the Girls Club.JenOh, my gosh. I did not even realize that it was Girls Club until about an hour ago when I was on a call with Kevin. And bless his heart, he was just slowly fading because he's not feeling well. And I said, Man, are you going to be able to be on the podcast? And he goes, I'm not on the podcast today.JenAnd I said, What? And I said, I guess I'll just be with Andrew. And he goes, Nope, not Andrew either. And I was like, What? I was like, Oh. And he's like, Yeah, it's Beth and Julie. And I was like, Yes.JulieLadies podcast.JenIt's fun. Taking over. We're taking over control.BethNo offense to the boys, but we are so excited.JenYes!BethIs going to be a lot of fun. I can already tell.JenOh, my gosh.JulieYeah, and the first post-summit podcast too. So we got to do it on a fun one.JenOh, my gosh.BethSo, I mean, we're we're going to have a good time. It's going to be, as Jen would say, electric.JenAnd it's going to be like.JulieElectric. Definitely.BethAll right. Well, let's get started. Welcome to episode 306. I am Beth Russell. And with me today is Julie Jernigan and the online sales extraordinaire, Jen Barkin.JenOh, I like it. Yes.BethYou always need like that big tie up because you're just so like, okay, the energy is just I don't want to say electric again, but I can't help it.JenI think my next tattoo needs to be a lightning bolt or something like I do.BethBut you. I need to get matching ones.JenSam. Yes, Sam needs to get one that says dominate. And I need to get a lay up. Yeah. Oh, no. This is the latest. This is the latest Sam thing. So, yeah, he. You know, he's working on site at Chesapeake House, and they.BethLove him and.JenLove him. Yes. And I was. I was, like, trying to, like, coach him on something or whatever. And I'm sure they love that and, like, trying to coach them on their on site process. But he goes, Mama, here's the deal. I got to get acclimated first. Then I accelerate and then I dominate. And I'm like, okay. I was like, I can get behind that.JenYou're going to get acclimated, right? Get your bearings. Then you're going to accelerate. Then you're going to dominate. And I was like, okay, he's going to be a motivational speaker.JulieSo that.BethWas like.JenWriting it down. Like, All right, here we go.BethShe starts structuring her nest.JenTold you for the content. Yes. Thank you very much. That is.BethAmazing. I love him. I feel like we need to start recruiting for Sam.JenAlready telling you.BethIn the next like 5 to 10 years, he's just going to he's going to do great.JenWell, he already is. He already told me he's he's got his sights set on NAHB, Rookie salesperson of the Year. So let's put that out there in the universe. He's like, Yeah, I'm going to be there at IBS. So. Lisa Parrish, Sam Bargain, putting it out there. Salesperson of the Year.BethThat is awesome. He is. That is the energy we all need right now. And I feel like it is an energy that a lot of us have post summit. So as Julie mentioned, this is our first recording post summit and I'm kind of excited that it's us and.JenWe don't have Kevin in the industry. We can like.BethReally talk about it and how it went. Not that we wouldn't want them here as well, but I feel like it's like a little bit more fun with our personalities right now. But it is my first time as a team member and not as an attendee working for the builder. So it was like a mixed bag of emotions.BethI feel like afterwards.JenLike, what do you mean?JulieThere's definitely like a you get home and you have this like and I don't know if it's like really like really relieved that it's over or if it's like sadness because you have this big built up. So there's kind of a little funk. But I mean, it's good because you loved it and it was amazing. Yeah, I feel like I need to sleep for like two days to still, like, get back into my group.JenWe're going to.BethDive right into story time with this one because so like I said, mixed bag. And I think it's just like what Julie said. It's a mixture of like, Oh.JenMan's.BethIt's time. That was like a lot of socializing and I never socialize. I'm always in this cave by myself. And then it's sad also because like, this is the one time year that we in the daily routine would get together. So it's so great seeing people and meeting people for the first time in person that I haven't met before.BethBut then I like couldn't help but reflect on my time as an attendee and that emotion that a lot of the attendees are probably feeling of. Part of it is like, Oh my gosh, I suck at my job. So many people are better at this than me. There are so many creative people, but I'm also like loving that I feel that way because if you didn't feel that way, you wouldn't be like you wouldn't have that fire to go out there and do something different and implement something new and apply a lot of the things that all of the wonderful presenters were talking about at these various sessions.BethAnd so, like, I remember having that fire of like I am ready to hit the ground running and I want to do this and I want to do this, and I have so many ideas. But then I also remember when reality hit and like you get back to the daily grind and how quickly it starts to burn out and I don't want to say burn out because that sounds like super negative, but like it diminishes that flame starts to diminish, right?BethAnd so I think on art, like Maya now as a do you convert person and a coach that has like direct impact on all of these people that were attending is like, now I feel that fire and a new way of helping their flame stay lit for longer.JenOh, I like it more. I mean.BethLike it's like we got to find new ways. We have to now.JenKeep them lit. Yeah.BethThe water bottle, that energy. Yeah.JenSo as you were talking, that's you know, I was thinking about that and I was thinking that, you know, any time you come from a conference or you have this notebook full of ideas right now, like, Oh my gosh, when I get back and I'm going to implement this and we see this a lot happen with our online sales academy, too.JenLike, you know, they come and they're just like sponges and they have their notebooks and they're like, yes, I'm going to go do all the things. MM And realistically you can't do all the things, right. Yeah. So I was thinking when you were talking like advice, you know, is summarize your notes like, so you've got this notebook full of stuff and it's like, go through and highlight the, this is where I'm going to start.JenAnd maybe you pick three things and you go, I'm going to tackle these three things over the course of the next 3 to 6 months or whatever, and then keep revisiting that notebook and it can be overwhelming, like trying to be like, Oh, I want to do this and this and this and this, and then you end up maybe not doing anything well, you know, as if you had like a couple of things that you really implemented well, then then that's maybe be it more successful.BethAnd I think it's about also don't make excuses about why you can't implement something like don't pick the three easiest things that you think you can do, like pick one that's challenging. And I had all the all the people in the marketing room shout, I am limitless on purpose because so many times we like put ourselves in a box and think, Well, I can't do that because of X, Y, Z, and I can't do that in my organization because we don't have this or I don't have this.BethAnd it's like, no, pick something that's a challenge and really hone in on it and try it and fail if you need to. But it, you know, like sometimes failing is just as good of an experience than actually being super successful on it.JulieAnd that's part of the magic of Summit, is those connections. You're there with other people who are passionate about it and you can talk to it. And so I think people need to remember to foster connections outside of something like Summit. So whether that's somebody you've met in a similar role for somewhere else, you have a zoom once a month to talk about challenges you had.JulieIf that means taking somebody on your team out to coffee, you know, once every two weeks to like talk through things and brainstorm like outside. I think fostering the connections is one way to kind of keep that.JenSpark.BethAbsolutely.JenLit. Hey, you got to get you got to get acclimated, you got to accelerate, you got to stay lit and you got to dominate, dominate. You're going to add that and the guy's never going to.JulieDo a podcast together again. They're going to say, we've lost control.BethYou know, the persona that Jen just took on was Love it. I hope everyone who's listening goes back and watches just that.JenThis is like recorded. Okay, So.JulieYou thought you were just hanging.JenOut.BethYou need to make one of your freestyle raps next. Actually, that puts all.JenThat in it. You know, I need to work on this. You're right.BethChallenge accepted. Julie, what do you got?JulieYeah, so I was talking to a builder yesterday. She is new in the role, but not new to home building. Super smart, working hard. And she came to me and said, I'm freaking out because everybody's on me. Like, not enough leads. Not enough leads. We don't have enough. Everything slow. And I was like, okay, let's look at the numbers.JulieAnd then when we pulled all the numbers, number wise, like things look good, you know, we are getting what we were when they felt like things are real. So we're just talking through like, let's take the data. How are we going to talk through the data with them? How are we going to ask a questions about like, why does this feel flow with this?JulieAnd she said something that I thought was really might resonate with other people. She said, it's like learning a language. She said when we talk about it, she was like, I understand it. I get it. When I'm at Summit and I'm learning these things, I'm like, Yes, But she said then, like leadership or sales or somebody comes to me with these things, with these questions and I have to talk about like, what we're doing is marketing.JulieShe's like, Then I can't just communicate it out to them. I can't take that and explain it. And so we just had this conversation about how that in itself is a skill. One thing is like understanding the numbers and knowing what you're doing and having a marketing strategy. That's a separate skill to then be able to take all that data and look at that information and then be able to communicate that back to other people in the organization.JulieAnd I said, That's just going to take practice and that's something you're actually going to have to work at. You're going to have to be in the data every day. You're going to have to start showing this to people and explaining things to people and getting that experience of how you talk about it and how to answer things.JulieSo that was interesting thinking about it like that as a language. She understands it, but she can't speak it yet. Know that's that's her challenge right now. And I think that's it is a harder skill than people realize. They just think they should be able to do it automatically. But it takes practice.BethThat is such good advice and link telling her to get out there and and try and talk to different audiences because how you translate it and how you tell that story of the data is going to be a little bit different based off of the audience that you're presenting it to. And so the more you do that, the more comfortable and confident that you'll be.BethAnd I think it translates in any any position, not just marketers translating data, but online salespeople overcoming objections on the phone, us as coaches, all three of us being coaches and like trying to get, you know, make an impact with different types of people and in different organizations like it, Give yourself some grace. Start from the foundation that you have, build upon that foundation and get practice.BethSo that way it just feels more comfortable and intuitive over time. But that grace is so important. And then advice you gave her so good.JenYou know, and into like as you were talking, I was thinking about so my daughter Mia just came home for fall break from school and I was asking her about her classes and she was like, Oh, I had this presentation. I had to stand up in front of people and I got to 96 and like, I didn't even have to really look at my notes.JenAnd I just felt so good about it. And I was like, Oh, you know, that's so great. Mia, why do you think? And she's like, Well, I really knew the material. And I said, Ding, ding, ding. Like, the more with knowledge comes confidence. Yes, the more that you study and you prepare and you learn it, the more confident you're going to feel about what you're talking about.JenAnd you don't even need it like it just comes authentically out of you, you know, to talk about that as coaches, you know, it's like, yeah, you don't even need to look at a script. Like you feel confident about the knowledge you can present it. So you're marketers. It's like, yeah, you have to put in the work to learn it and study it, right?JenBut it takes time and have some cheat sheet. Like if you're going to be presenting to leadership, like have your notes like because you get sidetracked and you forget what you're talking about and have your notes and your T sheets. Yeah.BethAnd focus on the things that will be most important to them. Like, you don't have to dig into the weeds, you don't have to be super technical and we don't have to let our entire nerdy like, nerd side show like, we can talk it in a little bit.JenLet your nerd flag fly. Yeah.BethTo an extent.JenTo an extent, Yes.JulieYes. Consider your audience for a show.JenHey, ladies, I'm just so happy at you all. Because sometimes Kevin and Andrew are on here, and I'm sitting here like, Okay, yeah, I had no idea what you're talking about. I'm over here in online sales land. Don't know. So they're doling out red flag five to high as what you're saying. Make sure that you're somewhat understandable by the normal people like me when we're coming.BethInto the first thing that I wasn't as strong at as a lot of the technical side of ads because I didn't have to do a lot of that at my builder. Oh, yeah. You know, so like when Andrew and Julie and Becca and Sarah were teaching me the things that I needed to rebuild my foundation on, I would be like, Okay, for Dummies, like, do this for Dummies.BethAnd oh, sister, we all have our strengths. We all have other things that we're good at. But not everyone. And my husband, I know he's listening. He always listens. He always says to me like, Oh.JenThat makes one of ours.JulieMine doesn't.JenEither, but I don't.JulieListen to his. So it's fair.JenWhere even semblance of like.BethWell, he has all this time on his drive in the morning. So he listens to our voices. But he always reminds me like, not everyone knows what you what you know, you know, it's not a natural. So, like, sometimes you have to dumb it down a little bit and pretend like you're writing Marketing for Dummies or things like that.BethAnd it's not a bad thing. It's a good thing because it also it brings us to keep going back to this foundation. It brings us back to our foundation and kind of helps us remember on the basics that we should be focusing on every right while.JenYeah, yeah. And I think it's okay to be vulnerable when you don't know something. So like, yes, I mean, this is yeah, this is about.BethThis is a big topic.JenAnd I think one.BethI think it's a really good topic for everyone listening, but especially leaders that are listening because I don't think and I, I think that's why so many people at Summit were so captivated by Rhonda and Elaina because they are high level within their organizations. But they and even Chris, you know, like not afraid to be vulnerable and let people in because it it opens up the door for other people to be vulnerable.BethAnd it doesn't mean that you have to be singing Kumbaya and like diving into your personal lives. It just means that you are unafraid to be authentically yourself, to be wrong, to fail, and to allow room for people to not know so they can ask the right questions so that you can actually get to the right answers.JenYeah, I know I've talked about this before, probably on the podcast, and I'm just going to say it again. Rene Brown talks about daring leadership versus armored leader in leadership. Armored leadership means you approach things with like, I know everything. Like I don't want to ever look vulnerable, Like I'm tough, tough, tough, right? Yeah. When you approach leadership in that way, you you're missing out on growth and opportunity, approaching it with a daring leadership mindset.JenYou know, I'll admit, like I don't know. I don't know the answer to that. But you know what? You and I are going to figure this out together. Yeah, I'm going to ask questions of you. You're going to teach me. I'm going to teach you, and we're going to tackle this together, you know? So I just encourage leaders like and even us, do you convert as coaches like and it's like sometimes you don't know the answer and it's okay to be like I was just on a call yesterday, totally stumped me.JenI was like, So I gave up my classic, you know, and those of you that know this. So this is the classic pivot objection is like, Hmm, that's interesting. I'm not 100% sure I'm going to take it back and talk about it with the team and we'll get back to you. But I don't know, calling in a lifeline.BethLike if you don't do that as a leader, then you are also preventing your own growth because you just stop learning.JenThat's what I mean. Exactly. You stop learning.JulieYeah. And your whole team is scared to admit when they don't know something, right? Because you look like you always have the answers and I'm going to look stupid. But if they know you're willing to do that, then they're willing to admit when, like, I don't know what that means. I'm just shaking, rattling, vibrating.JenAnd like, Yes, and that and I know exactly what you're talking about. Good for. Oh, okay. That's not Gatorade. Okay, cool. Got it. Yeah.BethNo, I think this is a this is the big topic as of recently. And I can't tell you actually how many times that somewhat summit it was brought up to me. And I don't know if either of you got the same of like people wanting more leadership help, whether it be at the marketing level or the sales and marketing level.BethAnd so it's something that, you know, I've been really brewing on and I'm trying to create a way for that fire to keep burning because I think it's really important that we continue training at that level and at that topic because it as we're learning from the stuff that's in the news this week that.JenSaid, Oh, we got into this, we got to talk to we got to talk about the news, I guess it's like, hey, we'll get there. But it.BethCan it can have a really big domino effect within an.JenOrganization. 100% agree with you on the online sales side. But leadership is a constant. Like just managing online sales team is completely different than managing an on site. So a completely different and so, you know, most sales leaders bandwidth is stretched. They're busy. They're putting out fires with on site stuff all the time. And if numbers look good, it's easy just to go, Hey, you go over their numbers like, fine, okay, check suite, everything's good.JenYeah, but what we know is that, yeah, the numbers look great because numbers look great right now, like as far as conversions go. But we have to look beyond that and we have to manage the program, manage the person, you know, beyond just the numbers. So there's definitely a space for more conversations around it.BethThough. I promise we'll get to the news, but I want to do a hot take if that's okay with you. Girl. Is that.JenYeah.BethThen. And Julie too. Who do you think should manage online sales within an organization?JenOh, well, I'll let Julie answer first and then I'll answer.JulieOh, gosh. To do a marketing marketing director, this would be my first answer. Okay. That's my experience. That's my experience. It started in marketing. Then it was director of sales and marketing was the same person. So I lean towards marketing, not sales.JenOkay, so I have J I have a not an exactly black and white answer. If it is a new program for your organization and you have to get sales buy in, like it's a complete culture shift when you're rolling this program out and sales could be a little bit resistant to it. Mm hmm. It works well to have a sales leader kind of overseeing because online sales is an extension of the sales team.JenThat's how you want to set that role up and position. And so if you have a sales leader over it that's really good at bridging the gap, then it works out better. I think in that situation. Ultimately, the bottom line though, is whoever is going to have the bandwidth, whoever understands the role, the best, who is going to hold them accountable, who is going to be the conduit between sales and marketing and online, which in a lot of cases it's marketing, right?JenWe talk about online sales being like the lovechild between marketing and sales. And so we see a lot of success too, with online sales reporting up to that marketing person. And that is kind of really good. But ultimately it comes down to there has to be communication between sales, marketing and online. If, if there's silos and it never works.BethYeah, no, I think that's a really good answer. And like originally I would isolate on Julie side too, based off of my own personal experience. Right?JulieAnd we're marketers because.JenYou, you, you manage, you manage the team and your marketing.BethSo and they came from sales to under the marketing umbrella in that room. But the reason why that worked to your point, Jen, is because I had the time and ability to understand their role within the organization and the impact which they had within the organization and our successes. And so it made sense for them to be under me within the marketing umbrella.BethRight. And I think that's what the same situation for Julie as well. I don't want to speak on her behalf, but I think that was that was similar for you guys. And so when it comes to online sales, I think, yeah, they could flourish under either, but it's just important that their voice is heard and recognized and appreciated within the organizations that they are fully supported by whomever it is that is leading them.BethBut it has to have the influence of marketing and sales either way.JulieAnd it's not like sells if a sell is if a sales person is going to be the leader, not a sales person, a sales leader is going to manage them. I think they have to understand how dramatically different those two roles are. They can't treat them like a on site salesperson just taking. It's a different it's a different role.JulieSo it has to be somebody who understands that those differences, I think.JenYeah.BethThat can be said for marketing, right? Because like if you have a sales leader in charge of marketing or leading the marketing person, whoever is doing the implementation of marketing, if you have, it's someone that doesn't understand marketing or doesn't recognize the difference between marketing and sales and how they should work together, not separately, then you're setting them up for failure as well.BethSo basically, if you're at the top, if you're in a leadership position in any organization, in any field, you have to take the time to understand what it is that your people do and their importance within the day in and day out operations and the success of the operation in order to be a successful leader at that level.JenAnd this goes back to what we were saying about daring and armored leadership. If you are a leader. Hill, you're like, I've never been an online sales specialist. I have no idea like the ins and outs, right? Because it's at a time like you weren't an online sales specialist and you manage them, right? Huh? Being a daring leader is now.JenI've never done this role. Teach me, you know, show me, show me your process. Show me what you do. Show me your reporting. Show me those and let's talk about it now. You don't have to come in and like, knowing everything or, you know, to me.BethBiggest question. Just be the expert.JenYeah, just ask questions.JulieYeah. I'll circle your ticket full circle.JenIn that manner.BethSo they should let us take over more of that.BethOkay. So I promise we will get to the news. So all of this does lead in to the hot topic of the week, which is Redfin's announcement via an open letter, if you will, on what was it Monday that they published this?JenIt was Monday.BethYeah. That they are leaving the National Association of Realtors and they really put it all out there, which I mean kudos because I love the, the honesty, I love the transparency.JenCurrency things.BethAnd I think, you know, we've had a couple internal conversations about this. But I think the the real interesting thing about this is to see what happens next, because they're the first ones to really say now, like regardless of how the semantics work behind the scenes and what might happen, what they can and can't do at different levels and in different regional areas, you know, where their hands might be a little cuffed, if you will.BethBut I think it's really interesting that they were the first ones to take it out there and say, we're not tolerating this anymore and something has to change.JulieAnd if you're not following this, the few reasons they gave for severing ties was one, the Association of Realtors policies requiring a fee for the buyer's agent on every listing. So and that meant like on redfin.com you couldn't list a for sale by owner. It would have to be someone associated and then also a pattern of alleged sexual harassment.JulieSo there were there were different levels to this. It wasn't just the policies that they're unhappy with, it was also some leadership issues as well. So it's a very layered, multifaceted issue that they're working through and they.JenRealtor Right. As a former member of and they are a no, I like it.JulieYeah. And it really it gets more complicated. It gets complicated because a lot of the MLS is, are tied to the local and state realtor association. So you have to be a member of the Association of Realtors to get access to the MLS. Yeah, well, the in air rules say that if they're not associating with that, none of their none of the people below them down stream, which would give them no access to MLS.JulieSo it's a very far reaching they've said this and there's different conversations about is this just symbolic or are they going to go fight every single, you know, different local chapter? I don't know if they're chapters, whatever they are, to get access to the MLS. So it's very much the first step. It's a big step and it makes a big statement in a very long process of how to untangle all of this that's been going on, how it's worked.JenIn pairs, then going, Hmm, there's been a ruckus around this for quite some time. So like you said, I'll be interesting to see kind of what happens next, like being the first ones to kind of publicly put it out there.BethSo, yeah, beautifully summarized. Really. That was.JenThat was.BethKudos, man. I know what.JenYou're talking about, Julie. Thank you.JulieHopefully it's all right. You'll go read the article and double check all the facts there.JenI read the links in the show notes.BethSo in our next piece of news is also related to the National Association of Man Hours.JenBecause.BethApparently there is I love this word mutiny inside the air. I get.JenMy popcorn.BethYeah, seriously, let me start popping in right now as staffers call for resignation of top executives. Now, this is more based around the sexual harassment claims that have occurred, as well as additional toxic workplace environment situations and cover ups and yeah, there's that's going to take a big bag of popcorn.JenYeah, I think we're just moving on from this.BethYeah, just I think I think it shows a little bit of the ripple effect right now. If Yeah, back up it's back in the news. Now they are they're saying it's only a small number of employee employees that issued this letter, but I think it's still a big step and I think it shows that people aren't going to, like I said earlier, tolerate it anymore and people are willing to put their name on the line in some cases and their job and their their careers to say even within their company with Redfin's case, to say that, okay, like something has to get something has to be done.BethSo let's see how it pans out.JulieYeah, I'm sure we'll be talking about this more.JenYeah. In the future.BethHopefully not as long as mortgage rates.JulieOh, gosh. No mortgage rate stories this week.JenNo, no, no.BethBut this next one, Julie has a good personal story associated with it. I know, I know. But yeah.JenSo I guess.JulieClimate change pushes up home insurance premiums. A recent study from policy genius found that quoted homeowners insurance premiums increased by 21% nationally from May 2022 to May 2023, and that Florida experienced the largest jump with premiums increasing by 35%. So I went and did the math. So I live in Louisiana, south Louisiana, just north of New Orleans, and everybody below Interstate 12, all their insurance premiums have gone crazy.JulieSo my insurance company, who we had homeowner's insurance for a year, went bankrupt. So I got a letter that said they're going bankrupt. You're about to not have homeowner's insurance. And here we found another quote for you, which nobody wants to give homeowner's insurance down here. And it the new quote they gave me was 174% higher than we were currently paying.JulieThis is in March. Oh, boy. Stressed out in March. And it was a great like an insurance company. I had never heard of. We don't even live in a flood plain or I mean, all of all of this area is probably the same. But we're not we're not required to have flood insurance.JenWhen I was there, what was the rate like? Why?JulieWell, they went bankrupt and just nobody wants to take on people in this area. They just say, no, thank you. Most homeowners in church, this is so the quote we got was from like a crazy sounding made up name insurance company. And when I talked to another agent, he said, oh, and I've heard that they asked you to sign over a power of attorney if you work with them.JulieI'm like, well, I'm not doing that. So they finally found me another one, and my premium went up 109%, which was better than the 174%. So when I read this article.JenI got a little.JulieBut how it affects not just my story, but just how it affects homeowners like that digs right into your budget for how much or how much money you have to pay for your monthly mortgage. I mean, it makes a big difference, especially Florida, Louisiana, I'm sure, areas of Texas. I don't know, John, if this affects you or. Yeah.JenWell, it does, because I am below sea level. Mm hmm.JulieFor right there with you. Think we're really close? Yeah.JenYeah. So you have requirements for flood insurance. Anybody that's buying a new home. So this is interesting. Right down. Down the way people that live directly on the river. Yeah. Norfolk, which is really low. If you buy a home over there, as of, I think maybe last year or the year before, you're required to raise it in order to get the insurance.JenSo you have to like so we see all these homes going up on like built stilts, basically, I don't know, like cinderblock foundations, like ten feet high. It's like the most bizarre thing. But it's like in order to get insurance you at that's the requirement is that you have to raise your house.JulieAnd what the article saying is people are now taking this into account when they're purchasing homes. You know, I mean, if I was buying another home, I would think about it like, can we get. But of course it affects school district and all sorts of things. But it does and it's something worth talking about. If you're in an area where the the home insurance premiums are more affordable than just a little bit down the road, I mean, it's things worth thinking about because this is what homebuyers are thinking about as well.JenYeah, I was.BethGonna say.JenUsing that as a Yeah, you're saying using that as a unique selling proposition of Yeah. Hey, compared to this.BethIt works because in your neighborhood alone aren't it a huge master planned community that we live in our side. We actually didn't know this until we were prepping to close, but we are required to have flood insurance and no one warned me how expensive it is.JenRight?BethOh, okay. But that being said, the other side of the neighborhood, there's a street that like when you're driving and it's first on your right hand side, Their biggest selling point is they don't require flood insurance over there. So when people lose their homes, they're like, not only are we in River Island, but oh, by the way, you don't need flood insurance here.BethAnd it's a huge selling point. So I feel like we need to marketers need to be paying attention to little nuances like that because it does affect affordability and it does affect the buyers decision making.JulieYeah, and you need to be listening to your home buyers for anything like that that they're talking about because if that matters to them, it needs to matter to you as well.JenAmen. Yeah.BethSpeaking of affordability and impact on that, we have resumed student loan payments, shake up the housing market from pro builder. Yeah.JenSo that alone gives me gives me stress.BethI can see out you're in you're wiggling a lot right now trying to shake it out.JenNow I have one with student loans, so.BethYeah. Yeah. I don't, I can't, I can't speak to this one personal experience because neither of us had student loans. We were very blessed to not have any. But basically, student loan payments are set to resume this month and that added expense is an unwelcome obstacle for already cost burden homebuyers. So I'm just another factor that we have to we have to consider when talking to our homeowners are soon to be homeowners of what they can realistically afford.BethBecause now what I liked about this one is they're talking about how consumers are essentially bundling their debt. And so they're looking at their debt as a whole number versus like something have been paid off here. They're, you know, and not individual numbers. Exactly. So they're looking at this as a holistic number. And so that payment is just adding to that whole number.BethAnd that's they're feeling that anxiety going into the purchase because it's not just the mortgage that they're considering. They're considering the student debt, they're considering the car payments that are through the roof right now. Our student.JenLoan monthly payment is.BethSo this article said it's.JenIn the artery filled day with something. I feel like I read something or it was like 203 or something in.JulieThis article says Typical monthly student loan payment being around $200.JenOkay. Yeah.JulieAnd the other thing that plays into we just talked to a builder today and we were talking about some different things different builders are doing and they were like, Yeah, but you have to understand our particular buyer, they don't have a 20% down payment and that's going to be an issue too, as all these things eat into people's budgets like that.JulieDown payment is more and more of an issue too. So as far reaching effects for us, I feel like.BethYeah, absolutely. It's really it's interesting that a lot of builders don't even know that about their buyer like courtesy your builder knowing that because sometimes they don't understand the nuances.JenLike.BethAnd I love that they're out there actively trying to learn like I get a lot of builders within our circle asking for a 30 minute call with me to learn about the military buyer and what that psyche is like and how they can help them in a different way. That's outside of some sort of incentive. And I love having those conversations because they are truly making an effort.BethAnd I think all of these articles and the realistic world that we're living in right now is pinpointing that we have to take that 1 to 1 approach and really know what our buyer's life is like and the obstacles that they have outside of just our day to day organization and the products that we have to offer them within our community, but really take the time to learn who they are and what their what their face.JenPersonalized incentives based on what's happening with that particular customer or buyer. So, oh, you have student loan debt. So should the builder pay their student loan? Well, that's a stretch.JulieBut this is Jen's take now.JenOh, pay.BethThat off for you.JenStudent loans are preventing you from getting into this house. What if we paid half of your student loan debt? I don't know. I'm just like.BethI mean, is it less than what they would pay some $10,000 and $10,000? So I'm.JenSaying like, you know, if you want to use that to pay to reduce your debt to income ratio, I don't know, like because from what I know, because I have a kid who has student loans, like the loan amount is, you know, it's spread to keep the loan to keep the monthly payment low. Right. Like paying this high interest rate, it's spread over a long period of time when really it might only be $20,000 that they owe.JenBut like in to make that an affordable payment. Right. They've got this crazy loan thing and whatever. So if if a builder could say, well, pay your loan off or we'll pay half your loan off, I don't know that when this happens.JulieJen, you're getting full credit for this. I love it. Let's get.JenIn.JulieSpecial love.JenIt's thrown.BethIt's a great example of like the amount of creativity that we have to have right now on a 1 to 1 basis. Like, yes, the conversations that I had with a builder recently about like, how can we help the military buyer or even just the reload buyer in general, Like take our situation as a case study. We lived in an Airbnb for two.JenMonths that.BethWas $5,000. Pay for their Airbnb for two months.JenYes, yes, we will help you with your moving costs, your relocation cost, whatever, will you know? Yes. Listen, when when I was in my former life, I mean, I worked for builders that would like, okay, like your homes, I can be ready for another six months longer than what we thought or whatever we'll pay for you for a long term rental.JenYeah, a furnished rental. Yeah. Like, you know, and I don't know, I just. I agree with you that there has to be more some creative solutions and to work with some of these people. Yeah.BethYeah, absolutely. And as marketers, like, we have the you have a voice in offering those solutions up like you have a voice and an impact. And don't be afraid to make those suggestions and say, Hey, I heard this creative idea or this other builder is doing this. Maybe this is something that we can implement. And I love that idea because people forget and builders forget that at the time of purchasing and moving a home, not only is it extremely stressful, but you are hemorrhaging money when you are purchasing a home, whether it be because you have to do an Airbnb or you have to pay the movers or have to tip them, you have toBethbuy the movers food, you have to get out of your lease early, you have to sell your home, you have to move across country and pay for hotels. You have to buy new furniture like you are hemorrhaging money left and right for whatever reason. And so the the different ways that you can relieve some of that burden.JenOff.BethIn creative ways that you can do that. I mean, let's see it happen.JenYou can you can tell that's just me, mood. I know this is I got it.JenYou got to get them food.BethAnd how many times have we moved.JenIn the guy to go buy toilet paper? I mean.BethYour food goes bad. You have to fight rid of all of your food in your in. Like, it's ridiculous. The little things that you don't think about.JenYou need to unpack.BethThese always turn into a therapy session for me. Okay.JenI love it. It's good. Oh, my gosh.BethOkay. Speaking of waiting, I'm. I'm moving right on this thing and waiting for a long time. Why is your Starbucks wait so long, Julie?JulieIt's because people are coming up with weirder and weirder drinks, more elaborate drink combinations.JenAs long as you got to wait for perfection.JulieSo this is from customization. Bloomberg And it says elaborate drinks and an almost endless array of combinations can slow baristas down. But a plan to hasten service has yet to materialize. So they're talking about how it's how Starbucks is struggling because there are so many There was like a crazy number in here. If I can find it for like just a latte, it adds up to more than 383 billion different possibilities of what you can make.JulieThe team had a lot of fun with this one. There was a lot of back and forth conversation about this.JenArticle.BethWe did, and while the different data that was pulled, I is really fun and I don't remember particularly if it was in this article or not, but we talked about it internally. But Starbucks had released that they that their customizations, their personalization of their product, if you will, increases their revenue by 1 billion. But on the contrary, their other data, which is the weight associated with creating said custom drinks, had lost them anywhere between three and 5 billion or something like that in additional revenue because people were leaving and they were losing.JenLike, I don't have time to wait.BethOh Jen, how does that relate to online sales?JenYeah, well, yeah, if, if you're not first or last. So yeah, listen, people, you know, go back to that that study both you and I were talking about, like the personalization study, bomb bomb had presented it last year at our summit and just talking about one customers expect. So that word to expect is very powerful here. As we're talking about this, customers expect personalized service.JenThey they want what they want. They want customization, they want personalization, and they want it quick. And so if we're not able to deliver that, we're going to lose case in point, like, yes, they're making money on their personalization, but they're losing more on people getting irritated and walking out the door. So when we talk about online sales, we got a staff up, we got a staff up in order to meet the demands, in order to provide a personalized service.JenSo Starbucks, you know, they're making changes. They're talking about getting different ice. It's like what they need to do. They need to staff up if they're going to be able to provide this level of service.JulieThe other place I've seen this in home building. So I've been I'm old. I've been in home building since before 2008. I started in 2005 Production Builder. And it's like this is what we build.JenWe started to.JulieHear.JenIs it? Yes.JulieHere's what we build. You can select from these two color palettes and people were fine with that and then 2008 hit and everything crashed. And we said, you can make whatever.JenYou want, hear all the.JulieSelections in the world. So like the pendulum swung the exact way. Then we started not being profitable on that and it was taking everybody forever to get through the system. There were way too many choices. It was overwhelming. Everybody. And we swung all the way the other way where at one point that Idol Homes stable, call me if I'm wrong on this, but at one time I told Homes somebody would say, I will buy that house if you will paint the front door.JulieI think once we painted a front door orange and we live in Norman with you and somebody is like, you have to paint the front door. And we would refuse. We would say, Nope, that's not our scope. If that door is orange, it's staying orange. So like, I think what's interesting, what I've seen in homebuilding is how in the selections world, like that pendulum goes dramatic either way.JenYep.JulieAnd I think where probably Starbucks suffers with they're so huge it's hard to quickly adapt to changes. So if there's a Tik Tok trend and this is from Olivia and Bryce, they had these this conversation on the Slack channel. They were talking about how all the sudden on Tik Tok people are talking about the cool new trend of this weird drink that had 42 different things in it.JulieYou know, it's hard. Then everybody goes and orders that like how do you do that among all the Starbucks in the world slows everything down. So yeah, we definitely see this. And I think the people who deal with it best probably are the people who are faster to adapt.BethYeah.JenYou think Absolutely set expectations a little differently at the beginning. And when you go to order and balance out, yeah, you set expectations and then you don't have an issue.JulieI mean, I think it's.BethAbout living and like we talked about this at our, at the summit for the on the marketing side, my session was on personalization and then taking ideas out of other industries that do it well. And the whole point is that it's somewhere in the middle, like you have to offer enough that you're meeting your buyers expectations of allowing customization or a personalized experience.BethBut you're also living in a world where you can still mass produce something, whether it be a shoe, M&Ms;, Starbucks drinks or homes. I going to say mass produce that in that regard, but, you know, produce a product in an efficient manner that can be delivered on time. So it's just living in that middle ground. And sometimes it doesn't have to be a huge thing, like a bajillion options for a custom drink.BethIt can be something a little bit dial back where the customer just needs to feel control. They need to feel like they had a part in the process. They got what they wanted. Their expectations were met and it's up to us to find what that middle ground is, that sweet spot so that we can work effectively or efficiently in this case to be successful.JenNow lessens. We've solved all the problems today.JulieSolve problems to solve.00:51:00:16 - 00:51:02:13JenSo fun, girls, we.JulieGot all we got to have a girls only podcast every now and again. We got a that's on the schedule.Jen100%.BethI'm down. Put it on. Olivia. I hear you listening in. Okay, so before we end, we have to do our favorite favorites.JulieI do have a favorite.JenOh, my.JulieGosh. So I just found on Netflix there is a new season of my very favorite show, which is Great British Baking Show. I do not.JenBake.JulieDo not bake. I love it. It's my favorite. And there's a new season out and it.JenJust made my day. Do you actually bake or do. I don't watch it because it's soothing.BethI the dry humor is everything.JulieIt relaxes me. The British accent was relaxed me. But I just it's my favorite. I would I have watched these episodes. It's one of those ones I'll put on in the background and just let play because it's very soothing to me. So I'm very excited about that. That is my my favorite Right now.BethI'm learning more about you. I like this.JenWow. This is my favorite show right now. It suits me.BethOh, it had you having a resurgence.JenI know. Yeah. You know, it's bad when my 75 year old mom tells me about it, she's like, Oh, have you seen this new show? Suits? It's so funny and cute. You would really like it. I was like, okay, so I start watching it. I'm hooked. Yeah.BethIt's addicting. So if you haven't watched.JenIt, you guys watch it?JulieNo, I'm too busy watching.JenYour acting for this. Baking show.JulieNo time in.JenTime to watch it.BethSo it's really entertaining for sure. Mine isn't related to TV shows.JenGood. We need something else. Yeah.BethI don't really have any. I. I'm boring, and I watch those same shows, like over and over and over again, but it is the fact that. So we just moved into our house and it looks like a black cave. For those of you that are watching and aren't watching, like my my office looks like a black cave, but it's actually painted a dark olive color.BethIt's called Olive if you love it. It's so pretty in real life. But on Zoom, it looks a little dark, but the house itself, I live in a tree house. It is.JulieAmazing.BethYeah, like it feels like a tree house and I love it. And I go out on this like all, of our neighbors are like, oh, my gosh, your your deck. And oh, my gosh, know. And I'm like.JenNo, it's amazing. It's so nice.BethSo yeah, I'm in. I'm in a pinch me world. So if you if you follow me on Instagram, you'll see lots of tree house pictures and one.JenOf us yeah we love.JulieA pretty.BethYeah I'm not apologizing for.JenI'm so happy for you. It may say you know it makes paying the movers a little bit and making skipping lunch or food. Yeah I got her video.BethLiving in an Airbnb for two months.JenYeah.BethWhich by the way, our neighbor who is building their house, whose house is also delayed, she is now living in the same Airbnb that we lived in.JulieMan providing jobs, providing money for the community.BethAll right. Well, thanks for today. This is.JenFun. Oh, this is so fun. Thank you, guys. It's fun. Have a good one. Bye. The post Ep 306: The Girls Club appeared first on Online Sales and Marketing for Home Builders - DYC.
This week on the podcast, Ben speaks with Joey Coleman, an expert in customer and employee retention. Joey shares his methodology for improving customer and employee retention in the first 100 days, as outlined in his book "Never Lose a Customer Again." He also discusses his newest book, "Never Lose an Employee Again," which focuses on reducing turnover and increasing employee engagement.Joey covers the eight phases of the new team member journey, from recruitment to becoming an advocate for the clinic. Tune in to learn how to create remarkable experiences for your team members and build a loyal customer base.Quotes08:38 - "What I love at the core of this is there's empathy for the other person, and that is truly care."23:40 - "Every employee has coworkers, but not every employee has colleagues… It's really difficult to quit a job where you have colleagues."38:29 - "When we feel that there is someone at work who personally cares about us, who personally is invested in our success, we do better."50:02 - "A master knows there are always edges to polish."Timestamps00:00 Intro00:30 Joey's Bio01:56 "Never Lose An Employee Again" book 06:30 The first 100 days for new team members08:40 Joey's 8 Phases for an employee's journey09:55 1. Assess10:48 2. Accept11:07 3. Affirm 12:20 4. Activate 13:00 5. Acclimate 13:45 6. Accomplish 14:32 7. Adopt 14:56 8. Advocate16:55 Interviews: Giving applicants questions ahead of time20:29 Interviews: Asking off-the-cuff questions23:34 Difference between a "Coworker" and a "Colleague"26:20 Relationships at work28:00 Creating culture in remote workspaces32:08 Unique ideas for employee benefits and rewards36:47 Mentor programs for team members42:20 What phase should I start with?44:00 Highly impactful action to take today (plus script)47:30 What does mastery mean to you?Connect"Never Lose An Employee Again" bookJoey's LinkedInJoey's Website If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his first 100 Days® methodology for improving customer and employee retention with organizations around the world, for example, Whirlpool, Volkswagen Australia and Zappos. His Wall Street Journal #2 best-selling book, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days, shows how to turn any sale into a lifelong customer. And his upcoming book, Never Lose an Employee Again: The Simple Path to Remarkable Rention, details a framework companies around the world can use to reduce turnover and increase employee engagement. Questions • Could you tell us a little bit about that book – (Never Lose a Customer Again)? And then we can go into the new one that you recently launched. • And your book (Never Lose an Employee Again) focuses on the phases that you should use to try and retain these employees. And those phases are Assess, Accept, Affirm, Activate, Acclimate, Accomplish, Adopt and Advocate. So, can you just give us maybe a brief summary on each of those and why it's relevant? • Could you share with us what are some of your favourite things you've seen brands do to create the kind of culture that you're talking about where employees are advocates? • What is the one online resource, tool, website or app that you absolutely cannot live without in your business? • Can you also share with us maybe one or two books that you have read, could be books that you read like a long time ago, or even ones that you've read recently, but they have had a great impact on you. • Now can you also share with us what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Now, Joey, before we wrap our episodes up, we always like to ask our guests, do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you got derailed or demotivated, it kind of helps to get you back on track. Highlights About Joey's Books – Never Lose a Customer Again & Never Lose an Employee Again Me: So, let's start off with a little bit about your first book, Never Lose a Customer Again, for those of our listeners that may have just recently started listening to our podcasts and unfortunately weren't able to tap into that awesome episode. Could you tell us a little bit about that book? And then we can go into the new one that you recently launched. Joey shared that so about 5 years ago, he wrote a book called Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days. And the premise of this book is that we spend so much time trying to find new customers that we forget to pay attention to the customers that we've already acquired, people who have already raised their hand and said, “I want to do business with you.” The premise of that book is based on some staggering research that they both did, and came across that showed that somewhere between 20% and 70% of new customers will decide to stop doing business with you before the 100 day anniversary of becoming a customer. So, as quickly as you're bringing customers in the front door, they're running out the back door. And the book outlines a framework that's based on 20 plus years of his experience as a consultant and speaker and agency owner. And it outlines a framework for how do we navigate our customer through eight phases of a journey, where we're creating the kind of remarkable experiences that will keep them coming back for more. Me: Alright, so before we actually started the official recording, you and I were kind of having an informal discussion as it relates to employee experience and your new book, Never Lose an Employee Again: The Simple Path to Remarkable Rention, really focuses on what are some strategies, what are some tools, you've provided us with a great framework as to how it is that organizations can keep talent that is really impactful to the organization and they won't leave, because at the end of the day, the employees grow, the company grows. So, can you tell us a little bit about this book? And then I have some more specific questions I want to ask you based on my own reading as well. Joey shared that he often thinks of customer experience and employee experience as being two sides of the same coin. We can't expect to have a remarkable experience for our customers if our employees aren't delivering that remarkable experience. And the way our employees deliver remarkable experience is they have a context for what that is and they have a framework for how to continue to deliver that to the people they serve. Interestingly enough, when he set out to write this book, he had that first 100 days research from his first book in mind, and when he went and looked at the parallels in the world of employee experience, he found that they were shockingly similar, that same significant percentage of people who leave as a new customer in the first 100 days was mirrored in the world of employees who start a new job, and then quit that job before the 100 day anniversary. In fact, depending on which research you looked at, it was again somewhere between 20% and 70%. And these numbers he found to be absolutely staggering. He thinks many organizations have felt the pain of an employee leaving, but very few organizations are paying attention to the speed at which employees are leaving, and the myriad reasons why employees are leaving so that we can hopefully develop frameworks and structures and philosophies and methodologies that will keep our employees engaged and retained for the long term. Never Lose an Employee Again – Phases You Should Use to Try and Retain Employees Me: Yes, and your book (Never Lose an Employee Again) focuses on the phases that you should use to try and retain these employees. And those phases are Assess, Accept, Affirm, Activate, Acclimate, Accomplish, Adopt and Advocate. So, can you just give us maybe a brief summary on each of those and why it's relevant? Joey stated absolutely. And he'll try to go through these quickly because there are 8 of them, we could spend an entire podcast talking about any one of these phases. But for context before he describes them, the reason they all start with the letter A is he wanted folks to kind of have this thought that if your employees felt you were succeeding in each of these 8 phases, it's like getting straight A's on your report card in school, you're doing a great job, and you're worthy of continuing to be advanced, because you're delivering a great experience. So, the first phase is the Assess Phase. This is when a prospective employee is trying to decide whether or not they want to come work with you. They're looking at your job descriptions, your want ads, the about us page on your website, the careers page on your website. They're submitting an application, they're going through your interview process, they're sharing their resume, you're doing reference checks, all the things that lead up for an employer to decide whether or not they want to hire this specific person. And the time period where the potential employee is also assessing whether or not they want to join your enterprise. We then come to phase two the Accept Phase. In this phase, the employer extends an offer, and if we're lucky, that desired candidate accepts our offer. We then move to the Affirm Phase. Now, this phase occurs immediately after the new employee has decided to accept the job offer. And he's sure all of Yanique's amazing customer experience experts are very familiar with the concept of buyer's remorse. What they may not be as familiar with is the concept of new hires remorse. It's the same thing as buyer's remorse, it's scientifically proven that this happens anytime someone accepts a job offer, they begin to doubt the decision they just made. And in the affirm stage, we need to reaffirm their choice to counterbalance that fear and doubt and uncertainty they're naturally feeling and in their new hires remorse stage. We then come to phase four, the Activate Phase. Now, of all the 8 phases, this is the only phase that is limited in its duration, first day, and that day is the first official day on the job. What is it like you come to work for that first day? And in the immortal words of country music legend Bonnie Raitt, “Have you given us something to talk about?” Because every employee is going to go home that night to their spouse, their significant other, their children, their parents, their roommate, whoever it is in their life, and that loved one, the first question they're going to ask when they come through the door is, how was your first day at work? How are your employees going to answer that question? Have you created such a remarkable experience on that first day that they have something to talk about? We then come to the Acclimate Phase, phase 5. Now, the acclimate phase starts on the second day on the job and can last for weeks or even months as the new employee gets used to your way of doing business. They learn the various roles and responsibilities they're going to have, they understand better the requirements of what they're supposed to do, they understand the relationships with their co-workers and colleagues, and how all those pieces fit together for them to be great at their job. They're also learning your tools and your cadence of communication, and the chain of command and the various things of how your business operates. We need to hold our employees hands while they acclimate to the job and too many employers just kind of push the employee into the deep end of the swimming pool and say, “Well, just go ahead and swim.” Instead of taking care of them and making sure they understand what's happening. We then come to phase 6, the Accomplish Phase. This is when the new employee achieves the goal they had when they originally decided to accept your job offer. See, every employee has a vision of what this new career will be like. Whether that will be more responsibility, more autonomy, more opportunities to develop new skills, they have a vision of what they're hoping to accomplish. The challenge is most employers not only don't know what that vision is, but they're not paying attention to the employees progress as they track towards achieving those goals. If we don't do that as organizations, we can't celebrate with our team members when they accomplish their goals. We then come to phase 7, the Adopt Phase, this is when the employee becomes loyal to you and only you, they're committed, they're not going to look for jobs elsewhere, they're not listening to those calls from head-hunters or recruiters that want to hire them away. Almost every business on the planet desires adopters. But what's fascinating is very few businesses do anything to acknowledge when an employee becomes an adopter. We have a tendency to take those employees for granted, even though they are the lifeblood of our enterprise. And if and only if, we've helped to hold our employees hands through those first 7 phases do we have the right, the privilege, the honour of having them transition to the eighth and final phase. The Advocate Phase, where our employee becomes a raving fan for us, singing our praises far and wide. They're going on glass door and writing reviews. Anytime we have a new position open, they're recruiting their best colleagues, the people they've worked with in the past, the smartest humans they know to come apply for this job because they know it's a great place to work and they want amazing people to work there with them. The way he always test with business owners who say to him, “Oh, Joey, a lot of our teammates are advocates. And so many of our people are advocates.” He'll say, “Great. Here's a little test to see if that's true or not. The last time you had an open position in your organisation, what percentage of the candidates you interviewed were direct referrals from your existing team members?” What's interesting is those people who were previously saying, oh, everyone's an advocate….kind of go, well, actually, no one. So, he's like, well, then you really don't have as many advocates as you think you do. So, those are the 8 phases and the last thing he'll say on this is that when an employee is promoted, they go back to the beginning, they go back to that assess phase, trying to decide, “Is this a promotion I want? What am I going to do? Okay, I'll accept the promotion. Oh, should I have accepted the promotion, I liked my old job. But this new job even though it maybe comes with more money or a better title, it also comes with a lot more responsibility and a new learning curve.” And then we've got to hold their hand and acclimate them. And what happens is the longer an employee is with the organization, the more they cycle through these phases, yet, most organizations aren't paying attention to the fact that the employee is going back to the beginning. And we have an opportunity to reengage and reconnect with them as they navigate through the 8 phases the next time. Me: I love those phases and I love that question that you asked, like that really puts them on the spot and makes them practically say, “Okay, do we really have advocates in this organization?” What Brands Joey Has Observed Creating a Culture Where Employees are Advocates Me: Now, Joey, could you share with us what are some of your favourite things you've seen brands do to create the kind of culture that you're talking about where employees are advocates, especially in this remote driven world that we have, I mean, the pandemic and COVID has definitely changed how organizations are approaching their business models, many of them are taking on a more hybrid approach. I know, for example, in Kingston, Jamaica here, you do have some forward thinking organizations who genuinely recognize that their employees can still be just as productive or even more working from home but then you find you have some dinosaurs who still believe people need to physically sit in traffic and go to work from 8:00 am to 5:00 pm, and they just need to see the people in the office to know that they're doing the work. But what are your thoughts on that? Joey stated that Yanique is correct. There's still a lot of dinosaur era thinking going on in many organizations today, despite the fact that we have proven both statistically and across almost every industry on the planet, that remote work is just as effective, if not more effective than in person work. In fact, most of the research and the studies show that when employees work from home, they are more productive, they are more engaged, they are happier, and they feel a stronger connection to the fact that they are able to balance their work with their life. So, if your organization isn't actively pursuing, at the very least hybrid, if not pure, remote work, he can set a stopwatch for how much longer you're going to be in business. It's just the reality that the landscape has changed. If we were to roll the clock back, and he was to say to you, “Yanique, you can still run your business, but you're not allowed to use the internet.” Most businesses would be like, “Oh, my God, how am I supposed to function?” This is a fundamental aspect of business, remote work, work from home, non-centralized, come to an office work. When we get about, he thinks 10 years down the road, it's going to feel like saying to someone, you can't use the internet, saying to someone you have to come to the office is going to be the equivalent of a shock to the system and a foolish statement as saying, you have to run your business without using electricity, or the internet or a phone. The ship has sailed, this is over. Now, when you asked him about his favourites, it's kind of a tough question because there are over 50 case studies in the new book from all 7 continents. And so, asking him to pick a favourite is kind of tough, but here's what he will tell you is a common thread, especially amongst the organizations that are recognizing the benefits of hybrid and or remote work. And that is that in an increasingly digital era, the smartest companies in the planet are making sure to invest in analogue interactions to attach to and be compatible with their digital interactions. What does he mean by that? Well, if you've got everyone working remotely, and you're not having that office water cooler time, and you're not having everybody come to the same office, while it is beneficial for your productivity and your engagement and your employee happiness, they're still humans. So we need to find ways to build additional connection with them, that transcends the digital sphere. So, that could be sending gifts to their house, it could be hosting in person events every once in a while maybe, a group gathering twice a year, most of the research shows that if you have a fully remote team, you should strive to get together in person at least twice per year with the whole team. But here's the secret on that, it's not about getting together in person to have meetings and to do work, it's about getting together to create connection. So, one of the companies that he profiled in the book is LEGO Corporation. Most folks listening are familiar with LEGO the children's toy, or the adult toy in his case, he loves building, he was building LEGO sets this weekend. And his 2 boys who are younger came up and they were like, “Daddy, can we help build too?” To show you, he was building on his own and then they wanted to play and he included them, and it was great fun. But LEGO does something where every year they have a play day. Now, LEGO is a company that makes toys. So, of course they believe strongly in the concept of play. And every year they shut down all of their offices globally, for a full day, all their stores, all their corporate headquarters, all of their factories, and everyone comes together and what do they do that day? They play, that's all they do. They don't have team meetings, they don't talk about the vision of the future, they just play. And in interviews with LEGO employees globally, when you ask them what one of their favourite kind of traditions or rituals within the organization, they say that the LEGO Play Day is something they think about all year leading up to it. Humans are not that complicated, we like the idea of social interaction, we like the idea of play, we like the idea of getting to know people personally so we can have a personal and emotional connection with them, not just a work connection. Me: I agree. That kind of dovetails nicely into my next question, Joey because with your new book, Never Lose an Employee Again and I find a lot of times when I talk to some of my clients, especially not necessarily those who are in a HR function, but even the business owners themselves. They will grapple or struggle with the fact that if they're losing employees, they believe it's a lot of times monetary. And I have found that a lot of times when an employee has reached a point where they're resolute in their decision to say I want to leave this company and go somewhere else, even if they're offered more money, they still wouldn't stay, they'd still leave. So, I believe that a lot of them would look forward to more non-monetary benefits, like simple to the example you gave about LEGO, a simple play day something that people look forward to, it's our sense of community, you get to meet and connect with people. And to me, there is no dollar value that you can put on those types of experiences. So, I guess my question is do you agree with me? Joey stated that only 100% does he agree with everything Yanique just said. It's really fascinating, if we look at the research that has been done on why employees leave, the typical study on why employees leave is based on a sample set of somewhere between 200 and 500 respondents. Now, if you know anything about statistics or anybody listening has experience with statistics, a sample set of 200 to 500 results is not nearly as robust, as if that number were larger, and arguably significantly larger. In doing the research for the book, they came across some studies that had been done by the Work Institute, where they interviewed 234,000 employees who were quitting their jobs and asked them, “Why are you quitting?” Now, many business owners around the world will say, “Well, my employee quit because they got more money somewhere else are someone's going to pay more money somewhere else.” They make it all about the dollars, all about the money. But the research doesn't show that to be true. Only 9% of employees globally, quit for more money. So, then that led him to wonder what about the other 91%? Why are those people quitting? And what this research found from the Work Institute was that the number one reason, the greatest reason given 23% of the respondents, so almost two and a half times the number of people quit for this other reason. And that reason was, they didn't see a clear path forward for their career at that organization. They didn't know what their next job was going to be. So, when we as employers, an employee comes in, and they're like, “Oh, I'm going to leave” and we're like, “Oh, we'll pay you more, we'll give you more benefits, we'll give you a better title.” These are not the things they're looking for. So, it's kind of like we're offering them things that at this point in the game really don't matter as much. And it almost feels insulting, because we're not listening to why they're leaving. Instead, we need to move the conversation forward. We need to have the conversation before they come to us saying, “I want to quit” and have a conversation around…. “What are your goals as an employee? We have goals for you as your employer, things we'd like you to do. But what are you hoping to accomplish in your life? Are you trying to get out of debt? Are you trying to be more fit? Are you trying to start a family? Are you trying to buy a house? Are you trying to take care of ageing parents? Are you trying to go on vacation? What are the things that are goal? Are you trying to run a marathon? What are your goals? What are the things you're hoping to achieve?" And then as employers, we need to look for opportunities to support our people in those goals as well. See, for all too long, he thinks we've had this belief, “we” meaning most organizations globally, that well, there's business and there's personal. And when you're at work, we've just want you to focus on the business, don't bring your personal life to work. But what's interesting is almost every employer on the planet expects you to think about work when you're not at work. They expect you to answer emails, to have your phone on you, we need you to work a couple hours late or if you're going on vacation, we might need you to do one or two calls. The business has no problem asking the employee to chip into their personal time to do business related work. But God forbid we ask the business to allow the employee to chip into their business time to do personal things. For some reason we think that's offensive or improper. Humans are humans, he would posit this, the employer of choice in the future is going to be the employer who pays as much attention to what happens in their employee's life between 5:00 pm and 9:00 am as they do compared to what happens in that employee's life between 9:00 am and 5:00 pm. Me: Agreed 100% Joey, I am there with you. App, Website or Tool that Joey Absolutely Can't Live Without in His Business When asked about online resource that he cannot live without in his business, Joey shared that since the last time they had a podcast was about 5 years ago, he must confess he's not 100% sure of all the specific answers he gave then. But the one online tool that he's using right now that he finds increases efficiency and productivity, but also makes for he thinks a pretty great experience is the online scheduling tool Calendly. And the reason why he loves it, because often, as he's sure you do, he has folks saying to him, “Joey, we'd like to arrange a time to connect, we want to have a call, we want to talk about a project, we want to talk about a future speech.” Because he spends most of his days giving speeches. “We want to interview you for a podcast.” Whatever it may be, when he can send them a link that allows them to see the days he's available and it syncs up beautifully with his calendar, it makes everybody's life faster, and more efficient, and more seamless. There isn't the back and forth of, “Well, what about next Tuesday at three?” “Oh, I can't do that.” “What about Thursday at nine?” “Nope, I can't do that.” “What about the following Tuesday?” And it makes things work better, so he's a big fan of Calendly. Books that Have Had the Biggest Impact on Joey When asked about books that have had a great impact, Joey jokingly stated that this is a completely unfair question only because he loves reading books. He tries to read a book a week, there are so many wonderful, wonderful books out in the world that he absolutely loves. So, he'll give an example of a book that is in the customer experience space, because he knows a lot of listeners spend most of their time in the CX space. And then he'll give one that's in the employee experience space since that's what they've been talking about. So, in terms of the customer experience, he absolutely loved the book Creating Superfans: How To Turn Your Customers Into Lifelong Advocates by Brittany Hodak. An amazing book, it's been out not even a year yet, it came out earlier this year in January of 2023. Fantastic book, incredibly well written, Brittney Hodak is very much an emerging but also a well-established voice in the CX space. She's smart as a whip, she's got an amazing story. She's incredibly talented. If you're not paying attention to Brittney Hodak and if you haven't read her book, Creating Superfans, go check it out, you will not be disappointed. Now, on the employee experience side, he would look to the book, How to Work with (Almost) Anyone: Five Questions for Building the Best Possible Relationships by Michael Bungay Stanier. Now, what he loves about Michael's book is it helps us with very practical tools for creating better connection, and better relationships with the people we work with. It's a fast read, but it's a powerful read, how to work with almost anyone. Michael is smart as a whip, he's an amazing human being, he's been there, done that, got the T-Shirt. And he just has a really tactical, yet powerfully thoughtful premise in this book, that we need to be spending more time investing relationships we create with our colleagues and our co-workers and really diving into the relationship side instead of just, “Oh, well they work at the same place as I do. And so, we have to interact with each other.” He's about building the relationships. So, How to Work with (Almost) Anyone by Michael Bungay Stanier is absolutely fantastic. What Joey is Really Excited About Now! When asked about something that he's really excited about, Joey shared that there's so many. He's an excitable guy, you probably pick up on that and anybody who's listening to the conversation. There's so many things he's excited about, right now he would say the thing that he's most focused on is getting the word out about this new book. He's so excited about the response, the book debuted at number 5 on the Wall Street Journal Bestseller list. There is clearly a need for employee experience enhancement globally. And just the chance that he gets to speak at events, to do workshops for individual companies to help them get better at both engaging and retaining their people has him incredibly excited. They're delving into exploring creating some customized workbooks that folks will be able to avail themselves of and purchase that are going to really bring the ideas in the book. He likes to think the book stands alone by itself and that it gives you as Gary Vaynerchuk would say, it gives a high picture strategy, but it's also tactical on the ground thing you can do. One of the challenges of writing the book is that you can't fit everything you want into the book because otherwise the book would be 10,000 pages long. So, he's excited to create more tactical tools that people can use on an almost weekly basis. Like what is the thing we're going to focus on making our employee experience better this week and give people those kinds of ideas and suggestions so that we can make it more fun to go to work. We can create more play, we can have more excitement with the things we do. Yeah, you mentioned something about Gary Vaynerchuk just now, but you chipped out for a bit. So, could you repeat that part for me, please? Joey stated that he was going to say, Gary Vaynerchuk has this really interesting concept of dirt and clouds. This idea that we want things that are very tactical and practical that we can do down in the dirt, but we also want big picture strategy. We want things that are kind of in the clouds, kind of the 35,000 foot view and it's something that he really tried to create in the book, which is there is strategy in the book, but there are also really tactical things you can do. One of the things he's excited about is adding even more examples on the tactical side available as workbooks and downloads and things like that that people can access to continue to work at enhancing their employee experiences on an ongoing basis. Where Can Listeners Find Joey Online? Never Lose an Employee Again: The Simple Path to Remarkable Retention – Hardcover – e-book – Audiobook Website – www.joeycoleman.com LinkedIn – Joey Coleman Quote or Saying that During Times of Adversity Joey Uses When asked about a quote that he tends to revert to, Joey stated that he doesn't necessarily have a quote that he comes to, but in those scenarios, he likes to try to get very clear on what the situation is they're dealing with. Let him explain that a little bit. He used to be a Criminal Defense Lawyer, and so his job used to be to keep the wrongfully accused out of prison. And if he misspoke, now he's a full time professional speaker, but in those days, speaking in the courtroom, if he misspoke, someone went to prison. And that usually meant they went to prison for a long time. So, whenever he's faced with a challenging situation, he asked himself two questions. Number one, “Did anyone die in this scenario we're dealing with? Is there a death that has happened?” And thankfully it's very rare that he would ever answer that question yes, usually no one has died. The second question that he ask is, “Did anyone go to prison without the possibility of parole in the future?” Because if you go to prison without the possibility of parole, you've got a really big problem. If someone has died, you've got a really big problem. But if no one died and no one went to prison without the possibility for parole, you actually don't have that big of a problem. You've got a situation, you've got a circumstance, you've got something you maybe need to focus on or address. But he finds that that criteria of evaluating the situation allows him to keep some perspective on how much he should be getting worked up or frustrated or angry about a scenario. And instead say, “This could be a lot worse. This is a challenging time to move through. But the consequences aren't that terrible and irrevocable that we're not going to be okay on the other side.” Me: I like it. I've asked this question to over 150 guests because we're approaching close to 200 episodes for this podcast. And it's amazing that most guests would give maybe a motivational quote, not necessarily ask themselves a question. So, it's interesting the perspective that you take because then you're able as you identified to really recognize is this really an issue that we need to be raising our blood pressure and losing our mind, or can we just adjust our approach and decide, okay, we're going to tackle it this way, these are steps we're going to take and this is how we're going to approach it. Joey stated that's definitely what he tries to do because he agrees with Yanique. There are very few things that we should be raising our blood pressure in a negative way. If your heart's beating faster because you're inspired, you're eager, you're in love, you're feeling those things, great. But if your heart rate is raising because of stress, because of worry, because of fear, he thinks there's an opportunity to approach the situation from a different perspective to kind of keep things a little more calm. Me: Thank you so much for coming back on our podcast. I just want to express my greatest gratitude to you. And of course, congratulations again on your new book, Never Lose an Employee Again. I think it really will be a great complement to your original book, Never Lose a Customer Again. You brought up some excellent points, really practical stuff that employees and employers across different parts of the world in different industries can definitely think about, hope everyone that listens to this episode will go and grab a copy of your book as you mentioned in whatever version they like to listen to it in, whether it be audio or e-book or the physical book where they read. But it was really, really insightful. I love these types of conversations that get me excited, it doesn't even feel like I'm doing a podcast, it feels like I'm sitting down with a friend having a cup of coffee or a nice glass of lemonade and just having a great conversation. And these types of conversations really fulfil my soul, makes me feel good inside. So, I hope it was as fun for me as it was for you. Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest Links · Never Lose a Customer Again: Turn Any Sales inot Lifelong Loyalty in 100 Days by Joey Coleman · Never Lose an Employee Again: The Simple Path to Remarkable Retention by Joey Coleman · Creating Superfans: How To Turn Your Customers Into Lifelong Advocates by Brittany Hodak · How to Work with (Almost) Anyone: Five Questions for Building the Best Possible Relationships by Michael Bungay Stanier The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!
As entrepreneurs, it can be quite difficult for us to take the right kind of rest. Countless things vie for our time and attention. And even when we do manage some downtime, we can be plagued by feelings of guilt, restlessness or even fear. But what if taking the right kind of rest could actually increase your productivity, creativity and ability to problem solve? With these questions in mind, I interviewed Alyson Caffrey, a small business Operations Strategist, the Bestselling Author of The Sabbatical Method, and the founder of Operations Agency. First, Alyson and I discussed how women, especially, feel we have to justify rest. Then Alyson related several powerful truths, including acclimating to ascend, building a business to thrive without you, channeling a sabbatical personality, and acting rather than reacting. “If we're building a business that can't function without us, then we might need to reconcile with the fact that we could be building a personal life that can.” – Alyson Caffrey What You'll Learn 30,000 foot view Acclimate to ascend (repair to build) Thriving without you Taking a break before you crumble Sabbatical personalities Standardizing to serve clients more Action not reaction Contact Info and Recommended Resources I highly recommend you listen to every episode of my Foundations for Your Coaching Business series: mollyclaire.com/the-masterful-coach. Connect with Alyson Caffrey Alyson Caffrey is a small business Operations Strategist, Bestselling Author and founder of Operations Agency. She's commonly referred to as ‘The Wolf' among our clients because she just gets shit done. Alyson is best known for helping streamline the back-end ops for a multitude of brands and using her Operations Simplified™ framework to unleash the power of small teams. She and the team at Operations Agency are determined to help businesses thrive profitably, serve more clients and create high-performing teams. Alyson is mom to two young sons under three years old (yea, it's crazy) and enjoys spending her time at home with her growing family. Websites: Operations Agency Book: The Sabbatical Method Youtube Instagram | @operationsagency Facebook LinkedIn | Alyson Caffrey Connect with Molly Claire Masterful Coach Foundations: Are you a mission-centered Life Coach ready to build your profitable + purposeful business? Masterful Coach Foundations + The 10K Accelerator Method is designed just for you: mollyclaire.com/foundations. Drop me a comment or question: Instagram | Molly Claire Coaching IG molly@mollyclaire.com Facebook I appreciate your feedback and rating of my podcast: Please head on over to your favorite podcast platform and leave a review of The Masterful Coach. This easy task truly helps! Apple Podcasts | Google Podcasts | Spotify | iHeart Radio | Amazon Music | RSS Work with me: mollyclaire.com/coaching Get my FREE 10K Goal Tracker: This free goal tracker will help you organize your plan so you can make money + make a difference, one client at a time. Request your instant access copy today! mollyclaire.com/make-your-first-10k-goal-tracker Feeling stuck in your coaching business? It's not your fault. To help you get unstuck, I have 5 Tips No One Ever Told You. Get them for FREE at mollyclaire.com. Get my book: The Happy Mom Mindset: mollyclaire.com/book
It's bike park season, which means you may be experiencing some more aches, pans, and fatigue after your days at the bike park. It can be so frustrating experiencing fatigue when you just paid a pretty penny for a bike park pass, too. In this episode, I share my top five tips for reducing fatigue in downhill biking, so your next days at the bike park can start to feel better and better. If you ever experience fatigue at the bike park, then give this episode a listen!
Dr. Douglas Casa has been the CEO of the Korey Stringer Institute since it was founded in 2010 and has been a professor of Kinesiology at the University of Connecticut since 1999. The mission of the KSI (ksi.uconn.edu) is to provide research, education, advocacy, and consultation, to maximize performance, optimize safety, and prevent sudden death of athletes, warfighters, and laborers.Dr. Casa has written several books and authored many papers on maximizing performance and safety while training or working in the heat. He has treated hundreds of cases of heat stroke with zero fatalities and has served on the International Olympic Committee's Adverse Weather Impact Expert Group, where he helps to ensure the safety of athletes competing in extreme heat during summer Olympic games.In this episode, we talk with Dr. Casa about his work at KSI, the science of heat stroke and how to manage it, how our bodies adapt to extreme heat, and how factors like saunas, hydration, and electrolytes affect our bodies in the heat. Timestamps:00:00:25 Intro00:02:01 Origins of KSI00:03:19 What Brought You to KSI00:04:42 What Does KSI do00:06:09 The Science of Heat Stroke00:09:34 The Consequences of Excessive Core Temp00:11:09 How to Recognize the Signs of EHS00:13:52 How to Treat EHS 00:19:19 Common Misconceptions00:22:20 What Conditions Create the Greatest Risk00:28:41 Objective Environmental Factors 00:30:23 Performance Clothing00:32:49 What Can an Athlete Do to Acclimate to Extreme Heat00:35:11 How do You Know Your Core Temp00:36:41 Type of Thermometers Recommended 00:37:19 Plasma Volume Expansion00:40:03 Train For Heat Adaptations at Home00:42:49 Sauna Guidelines00:43:22 Infrared Saunas 00:44:12 Manage Hydration00:47:36 Hyponatremia and Electrolyte Balance00:52:45 What do You Recommend For Hours Long Stressful Events00:55:02 Hydration Recommendations00:56:27 Are You More Likely to Get HS if You've Had it Before00:58:20 How do You Sign up For The Course00:59:20 Average Range of Cost to Work With KSI1:00:19 Outro
In this week's episode Elis and John are joined by author Mohsin Zaidi, who shares his experiences growing up queer in a devout Muslim family. This episode contains strong language that some people might find offensive. If you're affected by any of the issues raised in this episode there's more information at bbc.co.uk/actionline.
Heat illness is not to be taken lightly, especially if you are outside in the heat more. In the last episode, you learned how to properly acclimate to the heat, but today I am talking about how to recognize and treat heat illness. If you spend time outdoors in the heat or coach others in the heat (especially kids), then give this episode a listen!
Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come.Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one.In this long-form interview, host David Millay and guest Joey unpack Joey's frameworks for retaining employees. Together, they highlight stories and principles in Joey's new book, Never Lose an Employee Again.-----00:00 Introduction6:00 Link between Customer Experience and Employee Experience10:30 Joey's Framework for Employee Retention13:20 All Seven Phases Overview20:30 Phase 1: Assess 17:40 Phase 2: Accept35:40 Phase 3: Affirm42:20 Phase 4: Activate47:40 Phase 5: Acclimate 55:00 Phase 6: Accomplish1:00:00 Phase 7: Adopt1:11:00 Phase 8: Advocate1:14:00 Follow Joey, Get in Touch, Buy the BookBuy "Never Lose an Employee Again: The Simple Path to Remarkable Retention" Here: https://a.co/d/2NJ3pcD-----SUBSCRIBE: https://www.youtube.com/channel/UCvhP...About Flip the Switch By EngageMint: Flip the Switch is a weekly podcast where EngageMint Managing PaConnect with Host, David Millay:Follow David Millay on TWITTER: https://twitter.com/DavidMillayConnect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
It has been a while, but we are welcoming back speaker and author, Joey Coleman. A few years ago, Joey became the bestselling author of the book Never Lose a Customer Again, but today he joins the podcast with his follow up book Never Lose an Employee Again. Joey Coleman is an extraordinary communicator with 20 years of experience helping organizations retain their best customers and employees. In our conversation today, he shares so many things that you can take away immediately to ensure that you are attracting, acquiring, and retaining the people you want on your team. This award-winning speaker will inspire you and light a fire under you with this discussion. What We Talked About in This Episode: Joey's hopes for his book and the change that can come for readers The common lament Joey hears from business owners The 8 phases to the employee journey New hire's remorse The Acclimate phase for employees and customers This methodology as a philosophy The highest statistics ever on employee disengagement The realization employees had post-Covid When ego is the motivation Where the smartest companies will win in the future The kind of organization that top employees want to work for What companies get wrong when it comes to attracting employees The distinction between co-workers and colleagues About Our Guest: For almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers' experiences and employees' experiences. He is an award-winning speaker at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again. Connect with Joey Coleman: Never Lose a Customer Again by Joey Coleman Never Lose an Employee Again by Joey Coleman Joey Coleman Home Page Connect with John Murphy: LinkedIn Twitter YouTube Facebook If you liked this episode, please don't forget to subscribe, tune in, and share this podcast. Thanks for tuning in!
The more acclimated you are to the heat, the better you can perform in the heat. Working to acclimate to the heat means you will have a lower heart rate when exercising or training in the heat, you'll feel less exhausted, and you'll also feel like your effort is less intense the more acclimated you are to it. WINNING! If you want to acclimate to the heat and not dread training in the heat, then give this episode a listen!
Acclimate weather? Traffic delays? Spooked cattle? Smooth route? It's all got to be considered when you're hauling live cargo. But it's all second nature to Rick Reese of Hortonville, who has been hauling livestock since he was in high school. He's been in the business for about 50 years. Today he's with JBS livestock haulers. He breaks down what it entails to get cattle to the meat processor safely and in quality condition. See omnystudio.com/listener for privacy information.
https://bluetbutterfly.wordpress.com/2023/03/05/adapt-adjust-acclimate/…./new level, new journey, new experiences, new challenges=Growth
Rick talks about his failure in Mexico and Tanner goes in on "Lost in Translation" (2003). Subject include the cultural losses due to globalization, Bill Murray, loneliness, Sofia Coppola, and how, every once in a while, when I'm out of town, I really feel like I'm gonna do it.
In todays episode of TheCoralReefTalk Podcast we talk about one must have reef aquarium product that will help you introduce your new fish to your aquarium and give them the best start to surviving and thriving in your aquarium. STOP Aggression in your aquarium before it starts. The Tanklimate by Eshopps is a very versatile aquarium product that makes acclimating fish to your aquarium easy. Today we go into detail about the Tanklimate acclimation box and why I think it is a must have aquarium product. Aquatic Life HM Electronics Core XP Marine Coral Reef Wireless LED Aquarium Light Fixture https://amzn.to/3XxkVMw The Amazon affiliate links above help support thecoralreeftalk as I make a small comission based on qualified purchases. Below are more links to the episodes used in this podcast as well as links to the products mentioned in this video. See the full Tanklimate interview here https://www.youtube.com/watch?v=ECHL35Sk5JA&t=211s Watch my initial review of the Tanklimate here https://www.youtube.com/watch?v=e9N19SN-GKI A.I. WATER CHANGE VIDEO https://www.youtube.com/watch?v=Jd9M53SMjCc&t=7s Saftey Stop Rapid Fish Quarantine https://www.youtube.com/watch?v=ZMvudb-WTO8&t=17s --- Support this podcast: https://podcasters.spotify.com/pod/show/thecoralreeftalk/support
Two things may be similar, yet they are not the same. We should see the importance of observing and learning others beforehand. Only through understanding, we can make true connections with people, animals and experiences. Interact with us on our IG: BLVCKMAGIQUE. New episodes Sundays at 11 AM EST.
Today's Co-Hosts: Ben Criddle (@criddlebenjamin) Subscribe to the Cougar Sports with Ben Criddle podcast:Apple Podcastshttps://itunes.apple.com/us/podcast/cougar-sports-with-ben-criddle/id996764363Google Podcastshttps://www.google.com/podcasts?feed=aHR0cHM6Ly93d3cuc3ByZWFrZXIuY29tL3Nob3cvMTM2OTkzOS9lcGlzb2Rlcy9mZWVkSpotifyhttps://open.spotify.com/show/7dZvrG1ZtKkfgqGenR3S2mPocket Castshttps://pca.st/SU8aOvercasthttps://overcast.fm/itunes996764363/cougar-sports-with-ben-criddle-byuSpreakerhttps://www.spreaker.com/show/cougar-sports-with-ben-criddleStitcherhttps://www.stitcher.com/s?fid=66416iHeartRadiohttps://www.iheart.com/podcast/966-cougar-sports-with-29418022TuneInhttps://tunein.com/podcasts/Sports-Talk--News/Cougar-Sports-with-Ben-Criddle-p731529/
In this week's episode, our host Yannick Peterschmitt, Head of SAP S/4HANA Product Success Enablement, is joined by Jodi Hayes-Roth, CEO of Human Capital Management at Rizing and her colleague, Len Harms, Chief Experience Officer at Rizing. Together, they talk about SuccessFactors, another SAP application recently implemented by Rizing, and give tips on how to acclimate your company to the cloud. Tune into this week's episode and listen to their discussion about the journey from a technical perspective, the key business processes for end users, the acceptance and integration of standard best practices, and more. What topic would you like us to discuss next? Send an email to insides4@sap.com.
Steve Harper with Ani Animal Intuitive How to Help Acclimate Your Newly Adopted Animal -- anianimalintuitive.comhttps://onlineradiobox.com/search?cs=us.pbnnetwork1&q=podcast%20business%20news%20network&c=ushttps://mytuner-radio.com/search/?q=business+news+networkhttps://streema.com/radios/search/?q=podcast+business+news+network
Joey Coleman, author of "Never Lose a Customer Again", teaches us how to obtain lifelong customer loyalty and the 8 phases of the customer experience: Assess, Admit, Affirm, Activate, Acclimate, Accomplish, Adopt, and Advocate.
Don't Acclimate to the Problem by Jeremy Lopez www.identitynetwork.net
Solana listed on Opensea opens up a new market in the same way that altcoins getting listed on Coinbase help pump their value. Is there a play? But how to balance this with the fact that 26% inflation occurs on Solana annually and Avalanche is 9% annual inflation. Affordable project: MPL Official - Collection | OpenSeaThanks to Block_bounce in 3anft discord NFT NewsRantum NFT Market Data, Cryptoslam.io NFT Headlines: Rantum NFT Market Data, Cryptoslam.io NFT Headlines: OpenSea Just Said They're Integrating Solana NFTs in April Gwyneth Paltrow, Mila Kunis are pushing women to invest in NFTs - The Washington Post ESPN Gets Into the NFT Business With Tom Brady Major League Soccer Partners With Sorare For NFT-Based Fantasy Game Transcript [00:00:00] Today on all about affordable NFTs. We're talking about the Coinbase open C and F T effects. We just made that up just now, just for you. Andrew has. [00:00:10] Going well, back in our normal recording scheduled George, it's good to, good to talk NFTs again. I feel like [00:00:17] people would probably really missed us and we had a, I gotta say I didn't appreciate the aggressive schedule of the Monday, Wednesday, Friday until like we were both traveling for a week. [00:00:28] It it makes it very difficult to stay on top of crypto news and also record. So I'm glad we're back. Yeah. [00:00:35] Yeah. I mean, it's tough to stand up a crypto news. Anytime you take a day or two away and [00:00:41] things, it's disturbing. I feel like it's, when you take that break, you realize how much, no, sadly or truthfully time you're putting into like looking at all of these things, because when you don't do it, you come back and you're like, oh my God. [00:00:55] What's what's an internet. What's what's it been to? [00:00:58] Yeah, it's a lot of times Dan, on top of these things. [00:01:02] Yeah. But real quick at the high level, from the, the past seven days, it looks like NFTs up about 27% and there are certain projects that are taking off, but again, it's a lot of the power law, a lot of the common names you see moving and the long tail shrinking, but there's a couple of new, new folks moving up. [00:01:20] Yeah. Yeah. We've definitely seen some big, big volume it seems to, at least as we record this, it seems to maybe topped off a bit. But one thing I've noticed is the number of sales has been climbing. It was the, just the other day was the most sales in a single day that I've ever seen and NFTs. [00:01:41] So are at least on a theory and based NFTs. Not just, was it a big volume day, but it was. Well, so a lower average price and we've seen in the past, but that's, I think that's a good sign. I think the number of sales is [00:01:54] that's a fantastic [00:01:55] sign, probably a sign that more people are getting into it. [00:01:58] I didn't know, to take a look at the the number of wallets that day yet, but but I think in general, if we're seeing more trading it's, it means people are going to see this as a more, see project is more viable to continue to get into and be able to get out of. [00:02:12] Okay, what else do we see? We have open C just said they're integrating Solano, NFTs and ape. [00:02:19] Yeah. All right. So, so wanna MTS, we haven't talked a lot about this, although we have talked a little bit about cross chain raising and we have not talked much about Solana NFTs. It's a big marketplace and they're coming to open sea. And as you've mentioned, that's an exposure to a lot of people with a lot of an FTE capital. [00:02:41] This is a chance for sort of at least merging markets and for better or worse spoken, see is the. The leader, it's the town square and all copycats. It's also important. Well, sorry, copycats, maybe unfair. Other marketplaces will probably see this and realize they have to follow in suit that there is more than one hub and, and pulling them all together will spread that sort of larger larger, long tail of individual purchases. [00:03:08] So they said sometime in April, I don't see an exact date though. [00:03:14] Yeah, I don't see an exact date either. They did say in April. So I think that's, we can, at this point, assume that sooner than when Coinbase, when Coinbase NFT actually a marketplace that actually begins our debuts. Since we haven't heard much on that front in a long [00:03:32] time We're going to be sort of looking at this, I think a bit more in our, in our theme. [00:03:38] So I don't want to run too much of the conversation on that. You want to get into the real stuff with Gwyneth Paltrow, we always have to have a celebrity. [00:03:45] What's going on here. We've got a few of them here. Don't worry. We've got . So there's an article in the Washington post, just discussing how they're pushing women to invest in NFTs. [00:03:53] Kind of looking at, I'd say that it's not all positive here. Kind of looking at how they are pushing women to get into this in the name of feminism and maybe. Maybe it is that, but there's obviously an ask of invest your, your crypto in these products or investor money in crypto and then in these NFT projects. [00:04:17] So I think it is interesting that there that there are are I think it's great that there are people trying to push more women to get into NFTs and crypto. We certainly see some projects that are more women focused do quite well. At the same time, I hope that it's being done in in the right way. [00:04:37] And know, I think this article is at least worth a read if you're interested in in sort of the gender split in NFTs and crypto. [00:04:45] Yeah. It I think you can, you can kind of tell when they're like pulling in the, the question marks and the truth is not all the projects. People go after are gonna go up, but hopefully it's more about the narrative of how to approach investing, but also the truth is there are creators. [00:05:03] And if the market is only white males of a certain age range, and so too, will the projects they focus on. And if it's really going to be. A large inclusive environment. There has to be sub-markets and in this article they're comparing it to like designer high-class handbags saying like, no, I'm trying to, and starting to look at my NFT collection, like just things of status that I want to have and and own. [00:05:26] So, it's it's interesting. You're right. [00:05:28] All right. So we've got another, of course, a celebrity in this headline here, we've got the Tom Brady led autograph bio platform partnering with ESPN. So I'd say that's a pretty significant partnership for this platform, adds a lot of credibility. And I think with both fans and athletes and it seems like. [00:05:47] At this autograph platform is is developing well, getting a lot of attention. And you can't ignore the Tom Brady name there again. You George. [00:05:56] Well, you can, if you're Vitaly booter and. Doesn't know who Tom Brady is a [00:06:03] good bird. I think he does know now that he knows he's a fan, [00:06:06] now that he knows he's a big fan, he's like, you're the, you're the, you're the goat. [00:06:11] But yeah, ESPN getting into it very clearly. It's not fully clear to me how they have a multi-year deal with autograph, but they haven't like bought the company. Right. It's still on their dislike saying, okay, we'll be pulling in these elements, but it's definitely gonna add credibility. [00:06:29] Which is, it's the only word I feel like that now matters when you're talking about sports and professional athlete, likenesses that are being bought and sold and hopefully held over time and retaining value. So that's not a bad partnership. [00:06:44] Yeah. All right. We feel a little more sports headline here. [00:06:48] We've got major league soccer. They've partnered with so rare. Hey the existing an empty marketplace or platform for soccer. So they're doing a fantasy game now with between major league soccer and so rare. So I think sports are a great onboarder for people to get into NFTs and crypto, and here's another opportunity to to do so. [00:07:11] Yeah, I'm all about soccer this year in particular we talked about that. The last one, the wrapped strikers, which was a, a project that we brought up before, and maybe it's a smooth segue, a rare, smooth segway into an affordable project. Am I doing it right in the middle of a sudden segue? Oh, here we go. [00:07:32] Watch this. Well, thanks to first off, one of our members in the three, a and F T discord block bounce for, for bringing this one to us. But this one is the. NPL official. The Martian premier league is a collection of 10,000 at unique human and Martian characters living on the east block chain. And they are part of what's going to evolve into a football manager style game holders, train, trade, and compete, and the league and over time. [00:08:04] There'll be a full evolution of it. It's a fully doxed team. Current floor price sits at 0.09. And so it has seemingly dropped from when the release seemed it was mid-March. It was I guess hovering from what I could see as high as 0.28, but it is at 0.09. There are 3,500 owners, which is actually a pretty decent distribution. [00:08:28] I like that. I get a little nervous sometimes when it's a low percentage of owner, an item or item to owner ratio. But that's that's pretty good. [00:08:37] Yeah, this is one I've heard about. Hadn't had a chance to check into it a whole bunch, but you know, was actually excited when somebody else mentioned it because in our discord when it was like block balance mentioned that because it is one that I had been interested in Yeah, I think the soccer narrative is a, it's a good one as well. [00:08:56] Oh, it's nice art here. I think there's a good possibility that soccer becomes quite popular in an teas this fall with the world cup. And I don't know. Do they have, is there a game planned with these or is it just a collection? Do you know that George? Yeah, [00:09:13] there's a, there's definitely a game planned. [00:09:16] They've got a very robust. Frankly, white paper, pretty darn impressive. And then. Sort of like, this is just the first iteration and there's going to be a sort of trade in of these initial MPL characters have a whole funny narrative of saying like, all right, that'd be acclimated to and socialized to train and develop new players. [00:09:36] And then each player will be able to like complete in these like marching cups find space to build the first stadiums in Mars. So hint, hint, land. But those get into Genesis teams and stadiums and gen one players. So it starts with this first PFP that then moves into these an L two I don't know, the look up, [00:10:00] can't find it, but there is definitely a game. [00:10:04] Oh, yeah. Taking a look a little bit more. Yeah, we've got 3,500 holders, so there's little less than three per holder. This one like price has come down a bit. It had gotten up to about 0.2 for a bit, but has now been. 0.15, and now it's dropped a little bit, the 0.08. [00:10:21] So I don't think it's a bad place to to look, to pick it up. I, I think it's a practice that has been somewhat overlooked as some big projects have. I've taken a lot of volume and, and even some big drops have taken all of the. The, the Eve that was meant for drops, whether it was through the gas or they'd been to prices recently. [00:10:42] So so I think this is, this is one to watch and maybe pick up at a very affordable price here. [00:10:48] Yeah. Getting into it. There are 9,000 humans, 1000 Martians. It's unclear. I mean, so clearly the marshals are more rare. They've already been quote, acclimate. And there's going to be a sort of like discovery. [00:10:59] It seems around figuring out like, who is good at what position as you get your your players in place. There's a footie token planned Mars governance token. So they've got a full economy planned for this and. It's it, it is affordable right now. How it I would say like take a look at the different rarities for that paying attention to specifically that, like, are they a Martian or are they a human? [00:11:26] So parsing through the Marshall premier league, we're trying to figure out the traits and just to like help you, like, we're just like talking out loud they already talk about the we said the human versus Martians, they've got a character type which you can filter by. The human floor is hovering around. [00:11:45] Call it 0.1, say, and then the Martian the Martian based floor 10% of the population. They're hovering at 0.18. The other thing that seems to be more sensitive though, to the rarity price, really, because they're going to be soccer players is the skill level, which ranges from novice up to God. [00:12:07] So novice passable, solid, excellent, outstanding, legendary. And there's definitely some price sensitivity on those. So like the way my mind goes is I'm not just going to buy raw floor because I'm used to playing games and I'm aware of what the base base is. So I'm kinda like scouting out with that like outstanding level. [00:12:26] Maybe human is or maybe floor marsh and I can't tell which way to go. And then it seems like there's a timeline consideration too, right? The timeline consideration. I'm not sure what you mean by that. Is there a date? I'm sorry. Yeah, they do say that the, the training camp starts in may. So the Mars training camp starts in may. [00:12:46] They have mentioned that the, and I think you mentioned earlier that the Martians are already acclimated, so it makes me think that maybe the humans will need to. Acclimate via staking or something like that, to be able to play acclimated to the the climate in that, on Mars where the games are being played. [00:13:04] So the, the marshals may just be eligible earlier to play. And I think you're right to look at some of those skill levels. Especially with a, I know it's a relatively thick floor right now, so there's not a huge difference in price between some of these levels. Definitely worth paying attention to that skill level. [00:13:21] And looking at, I think the what is it? The character type is the the other trait that we're looking at as far as human and, and so only about 10% of these are Martians. Most of them are humans. There's a handful of, of astronauts, which I'm sure are praised at some astronomical level to, to go along. [00:13:42] Yeah. You liked that. It's a powerful dad joke. The astronauts astronauts are at 1.58 is the floor for an astronaut. Although I don't know how you play with all that gear on. I'm not, I'm not bullish on astronauts. I'd rather I'd rather get some, some excellent humans or outstanding, maybe. All right. Cool. [00:14:00] If I were founded that's the initial take I have on. [00:14:04] Yeah, thanks for bringing this to us block balance. Definitely a good project to look at and hopefully we can discuss it a little bit more in the discord as well, [00:14:13] actually. You know what screw you black bounds. I'm so frustrated with the, by another stupid soccer thing. [00:14:18] I thought it was done buying soccer things, but this is interesting. So. [00:14:21] Well, we have different opinions, block [00:14:23] it out on me and discord okay. Onto our theme, the Coinbase NFT effect. And this is just a fun way of saying that if you are familiar, Coinbase and the ecosystem there, then you are also familiar with what happens when an alt coin gets listed on Coinbase and gets frankly access to a lot of potential capital that's floating around on, on that platform and can pump it's a sort of legitimising moment where they're saying like, oh, okay, Coinbase did some bedding, and now this coin is listed. [00:14:59] I'll move into it versus. Even more speculative of the speculative not listed there. And so the open sea and Ft fact is following on sort of that news of Solano getting listed on open sea opens up this new whole market, but also is a nod saying, Hey, you can shop alongside of it now. No open seat already has, as far as I know. [00:15:23] The theory. And then the layer two polygon layer, tuition polygon listed there on, on the open seat platform for you to interact with. And that's it for right now is that. [00:15:34] Yeah. And I know there's been talk of other networks or at least talking to users of, at looking for other networks. I think there's a lot of talk among users of asking for Tezos or and that has not been announced yet. [00:15:49] I haven't heard anything along those lines. So this is the first New platform, but it is a significant one in terms of volumes. So you can definitely see why open C would be interested in introducing salon NFTs. That's a small percentage of, of the, the the trading volume. There would be a lot to add to their bottom line. [00:16:08] Yeah. So, I mean, that gives me some extra thoughts on saying like, okay, so Lorna salon is moving on there. But we have seen initial increases in reports saying that a lot of the floor prices, especially top projects on Solana are beginning to get some, some new life on this expected new. I'm always a little wary of the sort of like, oh, and then we get listed on this market and then everything is sunshine, rainbows, and butter cakes. [00:16:38] I I've seen, I feel like that sort of hype and hope get, get broken a little too often. Like, what I have seen work is like slow, smart, grinding over time with individual products, projects. Bringing bringing that attention and, and utility because just opening up, I would say to the new open seed market won't necessarily drive that, that attention into into those projects in the same way, or maybe such a, such an increase. [00:17:06] Do you agree or disagree with that? [00:17:08] Yeah, I absolutely agree. I mean, I know for one that I'm not going to be rushing into salon NFT projects, even. Even with me. I wouldn't say that I have an assumption that prices might rise, but I guess if I knew that prices might rise, I'd still have to price in some security risks of going to Solano and not just security risk, but the risk of. [00:17:29] Of other people reacting to perceived security risks on real pursuit, but real risks of security on other networks. We've seen this with the recent Ronin hack. We've seen it with other cross chain bridges before we've seen it. We've seen it with Solano actually. And I think there's, there's a risk to, to moving your assets to to a network like that and moving it off of Ethereum. [00:17:55] I mean, There's multiple that the urine provides more security. There's a lot of potential around the the upgrades that are happening to the Ethereum network this year. And I think anytime you move off of that, you risk missing out on the benefits of Ethereum. So that for me is still going to be an issue regardless of the accessibility I have been willing to go to other marketplaces to other networks and give them a. [00:18:24] Anyway I have not tried Solana and that has been one of the big reasons this, the security and the security risks have been a big reason holding me back from doing so. So this won't change that in my perspective. I could certainly seeing the accessibility changing people's mind over time though. [00:18:42] Yeah, I hear on that. The other thing is I think when you're in, you're playing on. So Lana, for instance, you, you have to realize that annually, there's just natural inflation of the actual soul, which your NFT is priced in, and that is appreciating or inflating, I should say. And fleeting at a rate of around 26%. [00:19:05] And that's based on the white paper, that's based on them making more sole over the year to fund right, sell to investors that underwrite the, the, the work that they're doing. And so that is as soon as you move off of Ethereum, you're kind of playing. With this game of wait a minute. If I had bought or even held a hearing, right? [00:19:27] Like I think it's going to become, if I does hell this amount of money and Ethereum, would it be what I'm doing over here? Maybe, and frankly, an FTS are so much more volatile and if you're right, you're really right. And you can have multiples we had, in that previous episode, when a hundred percent is a loss like doubling up, oftentimes it's just not, not even enough. [00:19:47] So the, the thing that mentions in my mind, I have to say like, just holding this. So on an NFT is going to depreciate at a rate of 26% in terms of its value. It's got to crush that just as a starting point. And if we're on avalanche, by the way, if that's coming up, it's 9%, it's less. So knowing that inflation rate for your underlying currency platform, that your NFD is on, I think may start to matter more in how you're holding it. [00:20:12] Yeah, absolutely. I mean, I think there's, I think there's real. Risks with moving to any other network off of Ethereum, when you start thinking about it that way. And I shouldn't say any other network, but you have to think of each one in the case of preventative presents, but you know, for me, the inflationary nature of Seoul versus. [00:20:32] What we're coming up on is actually a deflationary period for Ethereum, most likely. So that's, that's a big difference. And I think there's, there's a potential for a real catalyst in the price of Ethereum. Whereas I'm not necessarily sure that. That Salonica can, you can continue to sell tokens at a higher price with continually with more supply available. [00:20:59] Yeah. And especially if they're their big thing is like, oh, we're lists. And here's the contrarian view saying like, oh my gosh, all these things are. If your gas list and suddenly you're like, oh, here's our big advantage. And you're on open seat and you're sitting next to that polygon, which is also by the way, gaslights. [00:21:14] And then maybe Tezos gets in there. Maybe avalanche gets in there and you're all sitting next to each other. What is this sort of like unique advantage? Because the whole thing is how do you support and find that secondary market that can transact. And then it's more about the underlying quality of. The project and what it is promising and delivering, I'll say promising delivering for, for its audience. [00:21:38] Yeah. Yeah, I think there's, there's a potential that the initial exposure to open sea could lead to some, some price increases. I think there's also a potential that, that, that it may already be built into the price at this point. And even people just looking for Looking we're speculating a bit that it will continue to pump. [00:21:58] And I think that there's a lot of people ready to sell when the open seat integration comes. So I keep an eye on that as well that it's, there's initially going to be a lot. There's going to be a lot of action, I would think right away. And I don't know. We'll see how sustainable that is over time. [00:22:16] This is the first new. Non a non Ethereum based network that open seat is introducing. So it is it's a bit of a change for users. [00:22:25] It is I think it, yeah, it's a good one. I think overall. Yeah. A lot of people will sell the news when it comes to. And yeah, I don't see myself getting into Solano based NFTs. [00:22:37] There are some on other projects that I keep watching. I'm like, I continue to wait in terms of like that moment. I felt like a couple of weeks ago I was like, all right, I'm releasing my, like my big idea projects and the price is low and we're ready to go, but I don't have anything cooking on salon. I have, I have some thoughts on Tezos now. [00:22:55] Yeah, I think [00:22:56] there's yeah. I shouldn't say it. There's no other, no other networks that have quality projects. I haven't looked at Solanas projects enough. I'm sure there are quality projects again, that's that's not the biggest issue for me. And with the number of traces out there on other networks. [00:23:12] For me, it's just easier to focus on, on networks that I trust more than, than Solana with and getting into a new ecosystem that presents a whole new basket of options. [00:23:25] Yeah. Well, cool. I think this is an interesting one to watch for sure. And that, and that Coinbase open, see NFT effect. [00:23:34] We coined it. We coined the Coinbase open sea effect on this very podcast. So enjoy it using good health. Hopefully it helps you actually find some, some good ideas that maybe we missed. You know what we love being proved wrong. Drop us a note. And the discord, if you've got you, like, no, no, no. I'm a DJ and on Solano and that's the way to go. [00:23:54] Like I'll, I'll, I'll hear the case. [00:23:56] Yeah. I'll tell us where I'm going wrong. I'd love to hear it. I mean, I don't know enough to take the other side of this one at this point, but, and I haven't heard a convincing argument, but I would love to hear it. If you are that person hop into the discord and tell us. [00:24:11] But be prepared, bring more than it's gasoline because I'm aware. All right. Thanks man. [00:24:17]
This week's episode of Aquarium Dilemmas is all about How to Acclimate Aquarium Fish. I have made many mistakes over the many years of fish keeping, and not knowing the reason behind why we Acclimate aquarium fish was a huge mistake. Several methods exist for acclimating freshwater fish; however, one way works best for my fish. In this week's episode, we discuss why you need to acclimate fish, the water chemistry of the incoming fish bag, and the best way to acclimate my new fish. Thank you for Listening. Enjoy!ScienceGal Aquatics Kerri & Jesse
In this episode I share the science behind cold weather acclimatization and show you how you can teach your body to "feel warmer" than it really is. The practical tips will help you adjust to the cold temperatures faster which will lead to more enjoyable runs this Winter. All this and more, coming up on today's show!
Chief Experience Composer and Best-Selling Author Joey Coleman joins David to talk about how to “Never Lose a Customer Again.” In this episode, Joey breaks down the 8 phases of the customer and employee experience from his book: Assess, Admit, Affirm, Activate, Acclimate, Accomplish, Adopt and Advocate. Organizations often focus on a couple, but paying attention to all eight sequentially leads to retention, additional sales and referrals. Show Notes4:01 Get Straight As from Your Customers - the 8 Phases11:50 Applying the 8 Phases to Different Customer Journeys14:23 Fostering the Experience for the First Time Customer18:41 Use Your CRM Tools to Tailor Your Communication22:53 Investigate, Observe and Ask 27:30 Peel Back the Curtain and Share Survey Data33:11 Ignite Relationships with Current Customers38:23 Get Straight As from Your Employees48:32 Joey's Savannah Bananas Experience----For more insights from Joey, check out:JoeyColeman.comNever Lose a Customer AgainListen to Joey's podcast with fellow FTS guest Dan Gingiss - Experience This!Connect with Joey on LinkedIn | Twitter Bonus: Notre Dame and National Signing Day 2021Learn more about the Savannah Bananas' experience from owner Jesse Cole:Ep. 14 - Fans First Ep. 44 - A Culture of Experimentation and Innovation
Coming to you from Whidbey Island, Washington this is Stories From Women Who Walk. You'll recognize yourself in these true-life stories of adversity, challenge, fear, discovery, adventure, expression, and more from (mostly) women who are walking their lives while their lives walk them and the lasting difference their journeys have made. I'm your host, Diane Wyzga. Welcome back to Part 2 of the podcast interview with my guest Jeffrey Tan, Pathfinder, Transformation Coach and Leadership Facilitator who joined us from his home in Kuala Lumpur, Malaysia. We were talking about walking our lives, strength, courage, and finding our way when I asked Jeffrey where his name, Pathfinder, came from. Let's hear what he has to say on this, on leadership, parenting children as a single dad under COVID, and more.Minutes: 32:290:00 to 1:45 Intro1:45 to 4:10 Becoming the PathfinderQuestion: Is that where the name Pathfinder came from because I understand that's what you call yourself. Yes. Pathfinder came about as a result of introducing friends to Mother Nature and hiking trails.Jeffrey believes: if people appreciate and love Mother Nature they will learn to respect it and work to preserve it, to protect itEncourages his friends to spend time in the forest - to experience how wonderful it isNo one complains Jeffrey realized he is always the one who charts the course and leads the wayJeffrey needs to know which path is best to get the hike done before breakfastJeffrey was a Pathfinder on the pathAs a coach/trainer Jeffrey realized he helps people find their pathJeffrey claimed the name Pathfinder: helping people lost in career, relationships, and life in general he helps them find their path in life 4:10 to 12:00 Trekking the Annapurna Circuit, Nepal Question: What do you remember about being shown the path while trekking the Annapurna Circuit, Nepal? Jeffrey remembers going to higher elevations, air getting thinner, less oxygen available, Altitude Sickness possibleJeffrey and his group had to acclimatizeAcclimatize requires you to go to higher elevation for a short time to get used to the thinner airWhen he and his group went up the mountain they experienced something different, pushing to take on challengesLikewise, to take on new challenges we need to just try it first, take small steps - acclimate - it gets easier, better when we get used to itThroughout the 16 day journey Jeffrey felt was walking toward something..... and when he reached the high point, he understood that reaching the peak and coming down was like a new lease of life for him.Jeffrey's awareness: quit the current job and go on the path of becoming a trainer and coachEnlightenment moment: now this is a new path!Jeffrey's story: During the acclimatization he had closure with his step- mom who had died from cancer several years before. He had no closure, felt empty, something left undone. Went to the Buddhist temple and meditated with one of his trekking partners; the moment Jeffrey closed his eyes he felt nonstop tears and a vision of his mom. His mom had met his daughter (Gaia) but not his son (Gaius). His mom loved boys. He said he was sure his mom wold love Gaius. He saw his children looking up to the clouds and a vision of his mom looking down at them. Host: There are many ways to kneel and kiss the ground [Rumi]. Jeffrey is demonstrating with his stories the importance of being in the outdoors, a mountain trekking expedition that revels past, present, future. There is so much magic in these stories, richness of life experiences you are sharing with us. Thank you for dipping deep into the treasure trove.All his trekking trips have been magicalThe treks have shown him life's challenges are like climbing a mountain and if you can climb you can prevail12:00 to 14:29 3 Tips to Acclimate to Getting OutdoorsQuestion: What 3 tips would you offer to folks who are curious about, interested in acclimatizing themselves in the outdoors but something is holding them back; what could you say to give some encouragement? Get a pair of boots. Decent boots. The minute you spend several hundred dollars on a pair of boots you will be motivated to use them, to take your first stepIf you want an adventure nothing like getting outside, mountains, forests, to experience magic in the Mother NatureThe moment Jeffrey stepped into a forest he had greater appreciation for life, even as simple as drinking water because it might not be thereWater is Life-giving, like children are 14:20 to 20:11 Parenting During COVID LockdownWhich brings us to another sort of Pathfinder training and leadership mastery program: parenting during lockdown. I understand that you have a son and a daughter. Question: How have these little humans helped you, what have they taught you?These Little People are wiser than you thinkHave conversations with your childrenJeffrey doesn't get to see his children often; during COVID lockdown it could be weeks or months before he saw his daughterThey missed each other and will ask about how the other is feeling, why there is sadnessAs an 8 year old child comforted her father, Jeffrey felt many emotions as he continues to process the experienceJeffrey is pretty open with his daughter: he apologizes when he does something wrong or messes up; explains when there is (or is not) money to buy extra things now or later For as difficult as the divorce was on him his children has been the focus of Jeffrey's careHost: Jeffrey's children are funny, articulate, engaging and as solid little humans show the investment of loving attention given to them. We will figure our way out. When we apologize to children we are recognizing their humanity.20:11 to 26:20 Tips for Raising ChildrenQuestion: What tips can you offer to parents who might be struggling with raising children in trying times, who could use some hope, support or encouragement?Listen to your children. Children do not complain or fuss for no reason at all - it is to get your attention. Listen to what they want to say. Hear them. This is not easy for adults to doIt's not about showering children with gifts but with your time. Time is precious.Extravagance might not be the best choice. He prefers to engage with them, wash car with his children when they couldn't swim in the pool; it was fun even though it cost him some money because his car was bigger than the children's mother's car Many adults think it's not cool to get down and dirty with children. Do that stuff with them because they grow up too fast!Don't be afraid to be silly with them, making up stories, fairy tales, whatever. Engage to understand your children and be aware that they are also sensitive to you as the parent.Jeffrey adds 2 stories about Gaia asking him to play a video game, and the end of a dating relationship. Don't hide things from them. Ask them how they feel about changes and other circumstances, what they might be worried about.26:20 to 28:10 LegacyQuestion: As we sit here today, what do you hope will come about because your story is out in the world?Jeffrey wishes for everyone (to know) no matter how challenging Life is, you can always pick yourself upIf you find that at that one moment you do not have the strength to get up, get someone to help youDo not be afraid to ask for helpAll you need is that one lift and you'll be on your wayJeffrey hopes that his Life stories are able to inspire our listeners to get out, get an adventure of a lifeLife is an adventure!It's not the end of the world when losses and suffering happenKnow that your kids understand you more than you know, more than you think 28:10 to 32:29 Thank You for Your Stories Before I say "thank you!" to Jeffrey I want to mention that all social media links and connections to stay in touch with him and explore RISE the Workshop will be posted in these Episode Notes. Please make sure you drop by, check it out, and if you're on LinkedIn you might want to follow Jeffrey and his wonderful daily video tapings. Thank you very much, Jeffrey, for walking along with us and sharing your story of how a man learned to find his own way, to re-write his own story, and now serves as a Pathfinder for others who are lost, or worn out or have slipped off the path for a timeThank you, Diane! You and your posts inspire me. It's really a pleasure to meet up with you. I couldn't tell you how excited I was to chat together.It's fitting that I close the year talking with a gentleman. I opened the year with my brother-in-law, Steve Schuch and it's beautiful to have two men book-ending the year 2021. Thank you very much and every good wish to you. One day, one day I'll get to walk those jungles with you!I would love that - totally - Thank you once again!Here we are, at the end of the road but not the journey. Thank you for listening to Part 2 of this episode of Stories From Women Who Walk with your host Diane Wyzga and my guest my guest Jeffrey Tan, Pathfinder, Transformation Coach and Leadership Facilitator who joined us from his home in Kuala Lumpur, Malaysia. We hope you found delight, motivation, inspiration, and transformation all right here, right now. You're also invited to check out over 500 episodes of this podcast Stories From Women Who Walk found on Simplecast, your favorite podcast platform, including Android, and my website: Quarter Moon Story Arts. This is the place to thrive together. Come for the stories - stay for the magic. Speaking of magic, I hope you'll subscribe, follow, share a nice shout out on your social media or podcast channel of choice, and join us next time! You will have wonderful company as we walk our lives together. BIO/ABOUT I'm a Pathfinder, a Coach and learning facilitator. I help people explore their paths in their personal and professional growth and development.A fisherman and cook on a kelong, a site supervisor for a construction company, a Cleaning Operations Executive handling jobsites covering Kajang to Klang, a housekeeping supervisor in Holiday Villa for 3 months that led into a 25 year sales career as KL Branch Manager in one of Malaysia's premium cleaning supplies company.Those years of managing and handling peoples from all walks of life led me to an understanding of their behaviors and attitude.These experience gave me insights into the pains and pleasures of:1. Managing and understanding expectations of owners as well as the people I was leading.2. Leading project, sales and operations teams.3. Training operations and sales teams.My experiences allowed me insights into the thoughts and behaviors of owners, managers, leaders, admin and operations personnel.In 1998 I attended a Leadership Program to improve myself, and since then people development became a passion of mine.I love the outdoors and mountain trekking which began with a trek in FRIM (Forest Research Institute of Malaysia) that led me to Gunung Angsi, Gunung Nuang and finally peaked on Mount Kinabalu. I began craving more adventures and ended trekking Gunung Tahan, ascending from Merapoh in Kelantan and descending in Kuala Tahan 10 days later. As adventures go, it never ends, as i targeted Annapurna Circuit in 2013 after coming down from Mount Kinabalu for the 3rd time.In April 2014, my team of 8 trekked the Annapurna Circuit, Nepal.My adventures thought me leadership, team engagement and the practice of self mastery, all of which enriches my training designs.If you want to UNLEASH YOUR LEADERS in your TEAM...Explore possibilities with me:NAKED a Coaching Conversationhttps://forms.gle/XtisxNjf5L7rH2CZ8If you are troubled and feel that you are not in charge of your life anymore join me inRISE in 90minshttps://forms.gle/K5J2FXevot6pTzDb6How to Follow and Stay in Touch with Jeffrey Tanhttps://www.linkedin.com/in/jeffrey-tan-pathfinder/ Stories From Women Who Walk Production TeamPodcaster: Diane F Wyzga: Quarter Moon Story ArtsMusic: Entering Erdenheim from Crossing the Waters by Steve Schuch & Night Heron MusicSound Editing: Darwin Carlisle & First Class ReelsAll content and image © 2019 - Present: for credit and attribution Quarter Moon Story Arts
'Tis the season for winter trips - and for many people (especially in this pandemic era), that means heading to the mountains. EMRA*Cast host Dr. Ranjita Raghavan brings you top-notch advice from a top-notch wilderness medicine expert, Dr. Linda Keyes. Make sure you know how to recognize and manage altitude sickness this season. Altitude sickness and its more serious altitude-related illnesses, High Altitude Cerebral Edema (HACE) and High Altitude Pulmonary Edema (HAPE), are processes we may not see often, but when they appear we need to know what signs to look out for, how to manage treatment, and how to prevent the conditions from worsening. Especially as more Americans get outdoors throughout the pandemic, it's more relevant than ever before.
Learn To Acclimate --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
Hello to you listening in Athens, Greece!Coming to you from Whidbey Island, Washington this is 60 Seconds for Wednesdays on Whidbey.The other day I was talking with my friend and coaching colleague Jeffrey Tan in Kuala Lumpur, Malaysia. He's my December 2021 guest on Stories From (mostly) Women Who Walk.I mentioned a project I have on Whidbey that feels daunting to me. Jeffrey suggested acclimating like he acclimated to thinner air when trekking the high altitude mountains on the Annapurna Circuit within central Nepal. [To acclimate (or acclimatize) means that one adjusts physiologically or behaviorally to a change in environment in order to remain well and healthy in the new conditions.]As he and his group reached higher elevations the sherpas led them a short distance farther to stop, rest, breathe, and then return to camp. This up-and-back routine was repeated over a few days until the hikers adjusted to the decreased oxygen levels.Practical Tip: When you feel daunted, anxious, maybe even short of breath contemplating the project ahead of you, take time to acclimate. Slow down, approach your project with small steps, take breaks when necessary. You will find you have what it takes to go the distance. Guaranteed! 60 Seconds is your daily dose of hope, imagination, wisdom, stories, practical tips, and general riffing on this and that. This is the place to thrive together. Come for the stories - stay for the magic. Speaking of magic, I hope you'll subscribe, follow, share a nice shout out on your social media or podcast channel of choice, including Android, and join us next time! You're invited to stop by the website and subscribe to stay current with Diane, her journeys, her guests, as well as creativity, imagination, walking, stories, camaraderie, and so much more: Quarter Moon Story ArtsStories From Women Who Walk Production TeamPodcaster: Diane F Wyzga & Quarter Moon Story ArtsMusic: Mer's Waltz from Crossing the Waters by Steve Schuch & Night Heron MusicAll content and image © 2019 - Present: for credit & attribution Quarter Moon Story Arts
Joey Coleman helps companies keep their customers. An award-winning speaker, he works with organizations around the world ranging from small start-ups to major brands such as Deloitte, Hyatt Hotels, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal #2 best-selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers. In this ‘Expert Interview' – Joey shared with Phil and Inner Circle members how following his 8 steps for creating remarkable experiences helps you to never lose a patient again. Highlights: “We're really good at the chase. We're kind of good at the moment of catch. But the idea of keeping long term, we fall apart.” “The tops of most organizations have this over-appreciation if you will of growing the business through more new customers as opposed to growing the business through deeper relationships with existing customers.” “I've never seen anyone go on social media and go “oh my gosh, just got my new hearing aids today, I'm super excited about it, you should go to the same place I went to”.” “The first fitting is then the Activate phase and the reason it's the Activate phase is they walk out of your office hearing differently.” “We've got this window where we really want to capitalize on the relationship and that's the Acclimate phase.” Visit Joey's website: http://www.joeycoleman.com Buy Joey's book: https://www.amazon.com/Never-Lose-Customer-Again-Lifelong/dp/0735220034/ If you'd like to read the full highlights, check out this article on the Orange & Gray website: https://orange-gray.com/joey-colemans-advice-on-how-to-never-lose-a-patient-again/ Find out more about how “Inner Circle” members are transforming their hearing care practice with the help of the Orange & Gray team: https://orange-gray.com/inner-circle/
Episode 5 explains the "A" in the ABIDE bible reading method - Acclimate. Laura sits down Jesus Castro to discuss the importance of acclimating your heart through prayer before you begin reading the bible.
2:25 Left Coast CrossFit in Laguna Niguel, CA3:58 Battle Cancer Aims to Kick Cancer to the Dust4:30 Step One: Be Mindful of Your Environment4:45 Airbnb 6:39 Counting Macros7:11 EPIC Bars or RXBAR7:55 Sean Sweeney8:17 C4 Cellucor Pre-Workout9:20 Step Two: Increase Your Steps 11:45 Grounding13:26 Acclimate to the time and get morning sun15:18 Step Three: Be Mindful of Your Nutrition17:00 Chelsea Bun 19:29 Intermittent Fasting22:35 Step Four: Plan to Train As You Can 24:03 CrossFit Shapesmiths and Outside the Box Holidays24:19 VoyEdgeRX30:12 Be a good drop-inFollow Morning Chalk Up: https://www.instagram.com/morningchalkup/. Follow Jessica Danger: https://www.instagram.com/mamadanger/. Follow Brittany Marsh: https://www.instagram.com/the_brittumentary/. Email us at: Jessica@morningchalkup.com.
In our ninth episode, enterprise editor Sherry Liang describes the challenges international students face when adjusting to life at UGA. Also, staff writer Gabriela Miranda discusses students' thoughts on campus carry in the wake of an Oct. 8 incident in which a UGA student accidentally shot himself in the leg on campus.
Chris Reining shares why you should turn the AC off and acclimate your bloody self. Episode 917: Turn the AC Off and Acclimate Your Bloody Self by Chris Reining on Saving Money on Utilities Chris Reining is a thirty-something guy who provides resources to help manage your money and career to become financially free. His own path to financial freedom has had ups and downs, which is what he writes about on his site. He's been featured in the New York Times, on the Today Show, CNN, CBS, Business Insider, LifeHacker, and more. The original post is located here: https://chrisreining.com/turn-the-ac-off-and-acclimate-your-bloody-self/ Please Rate & Review the Show! Visit Me Online at OLDPodcast.com & in The O.L.D. Podcasts Facebook Group! and Join the Ol' Family to get your Free Gifts Visit Eyeconic.com/OFD to shop name brand glasses, contacts, and sunglasses and save money when you apply your insurance. No insurance? Use the code OFD to get 10% off your entire order! Learn more about your ad choices. Visit megaphone.fm/adchoices
Chris Reining shares why you should turn the AC off and acclimate your bloody self. Episode 917: Turn the AC Off and Acclimate Your Bloody Self by Chris Reining on Saving Money on Utilities Chris Reining is a thirty-something guy who provides resources to help manage your money and career to become financially free. His own path to financial freedom has had ups and downs, which is what he writes about on his site. He's been featured in the New York Times, on the Today Show, CNN, CBS, Business Insider, LifeHacker, and more. The original post is located here: https://chrisreining.com/turn-the-ac-off-and-acclimate-your-bloody-self/ Please Rate & Review the Show! Visit Me Online at OLDPodcast.com & in The O.L.D. Podcasts Facebook Group! and Join the Ol' Family to get your Free Gifts Visit Eyeconic.com/OFD to shop name brand glasses, contacts, and sunglasses and save money when you apply your insurance. No insurance? Use the code OFD to get 10% off your entire order! Learn more about your ad choices. Visit megaphone.fm/adchoices
How to acclimate koi, goldfish, pond fish, or any hobby fish is an important part of successful fishkeeping. Join Mike Gannon for Episode 41 of The Pond Hunter Radio Broadcast and learn the finer points of successfully acclimating fish to your pond or aquarium. There is a lot more to acclimating koi and goldfish than just "floating the bag". Check out this episode, and leave a comment! Find more Pond Hunter: www.facebook.com/thepondhunter www.youtube.com/thepondhunter www.twitter.com/thepondhunter www.instagram.com/fsaquatics www.fullserviceaquatics.com www.itunes.com/thepondhunter All material solely owned by Mike Gannon
© 2020-2025 Ivy Podcast Discovery LLC
