Podcast appearances and mentions of christian terwiesch

Wharton's Christian Terwiesch reflects on the big changes brought by generative artificial intelligence and how it will continue to evolve. Hosted on Acast. See acast.com/privacy for more information.

New research from Wharton's Christian Terwiesch and research assistant Lennart Meincke pits ChatGPT-4 against The New York Times ethics column with surprising results. Hosted on Acast. See acast.com/privacy for more information.

A discussion with Wharton professor Karl Ulrich on teaching entrepreneurship, value of MBA, working at the MIT AI lab in the 1980s, and a career as a professor and founder.

Donna McGeorge provides practical examples of how to use ChatGPT to get work done faster and easier.. — YOU'LL LEARN — 1) How to get started with ChatGPT. 2) What ChatGPT does better and worse than a human. 3) Tricks and prompts to get the most out of ChatGPT. Subscribe or visit AwesomeAtYourJob.com/ep903 for clickable versions of the links below. — ABOUT DONNA — DONNA MCGEORGE is a passionate productivity coach with modern time management strategies designed to enhance the time we spend in our workplace.With more than 20 years of experience working with managers and leaders throughout Australia and Asia-Pacific, Donna delivers practical skills, training, workshops, and facilitation to corporations—such as Nissan Motor Company, Jetstar, Medibank Private, and Ford Motor Company—so they learn to manage their people well and produce great performance and results. As a captivating, upbeat, and engaging resource on time management and productivity, Donna has been featured on The Today Show, on radio interviews across Australia, and has written for publications including The Age, Boss Magazine, Smart Company, B&T Magazine, and HRM.• Book: The ChatGPT Revolution: How to Simplify Your Work and Life Admin with AI • Book: The First 2 Hours: Make better use of your most valuable time • Website: DonnaMcGeorge.com • Download: Planning pages • Download: ChatGPT worksheet — RESOURCES MENTIONED IN THE SHOW — • Website: OpenAI ChatGPT • Study: Most Americans haven't used ChatGPT; few think it will have a major impact on their job by Eugenie Park and Risa Gelles-Watnick • Article: “M.B.A. Students vs. ChatGPT: Who Comes Up With More Innovative Ideas?” by Christian Terwiesch and Karl Ulrich • Book: Antifragile: Things That Gain from Disorder (Incerto) by Nassim Nicholas Taleb • Book: Four Thousand Weeks: Time Management for Mortals by Oliver Burkeman • Book: Grit: The Power of Passion and Perseverance by Angela Duckworth • Book: Ode to Happiness by Keanu Reeves and Alexandra Grant — THANK YOU SPONSORS! — • Dash Hudson. Manage your social media and stay up to speed with Dash Hudson's Social Media Trends ReportSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Charles Conn shares how to be strategic and make breakthroughs when things are uncertain. — YOU'LL LEARN — 1) How talented people unknowingly self-sabotage. 2) The simple question that leads to clever breakthroughs. 3) How to communicate your ideas so people will care. Subscribe or visit AwesomeAtYourJob.com/ep900 for clickable versions of the links below. — ABOUT CHARLES — Charles Conn is an investor, environmentalist, and entrepreneur. He is co-founder of Monograph, a venture firm, and was previously CEO of the Rhodes Trust in Oxford. He is Board Chair of Patagonia and sits on The Nature Conservancy European Council. He was founding CEO of Ticketmaster-Citysearch, and was a partner at McKinsey & Company. He is a graduate of Harvard, Oxford and Boston Universities. He is co-author with Robert McLean of Bulletproof Problem Solving: The One Skill That Changes Everything, published with Wiley in 2019, a best-seller now in six languages, and The Imperfectionists: Strategic Mindsets for Uncertain Times, 2023. • Book: Bulletproof Problem Solving: The One Skill That Changes Everything (website) • Book: The Imperfectionists: Strategic Mindsets for Uncertain Times (website) • LinkedIn: Charles Conn — RESOURCES MENTIONED IN THE SHOW — • Article: “M.B.A. Students vs. ChatGPT: Who Comes Up With More Innovative Ideas?” by Christian Terwiesch and Karl Ulrich (and full-text PDF of paper) • Website: Kaggle • Book: Thinking, Fast and Slow by Daniel Kahneman • Book: Obvious Adams: The Story of a Successful Businessman by Robert Updegraff • Book: The Selfish Gene (Popular Science) by Richard Dawkins • Book: Biodiversity by E. O. Wilson • Past episode: 896: Finding More Success and Joy in Everything You Do with Suneel Gupta See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, we dive into an intriguing experiment conducted by Wharton's Christian Terwiesch that pitted ChatGPT against MBA students in a challenge to innovate new products. We'll break down the methods, results, and implications for what this might mean for the future of entrepreneurship and artificial intelligence. Investor Email: jaeden@aibox.ai Get on the AI Box Waitlist: ⁠https://AIBox.ai/⁠ Facebook Community: ⁠⁠https://www.facebook.com/groups/739308654562189/⁠⁠ Discord Community: ⁠https://aibox.ai/discord⁠ Follow me on X: ⁠https://twitter.com/jaeden_ai⁠

“The hardest problem in education is the problem of transfer. ChatGPT gives us the ability to practice transfer in other ways… we start to be able to approach problems in different ways that build expertise or intuition faster.” Join Leon Zhang and Jordan Baker in a conversation with Christian Terwiesch, Professor at Wharton and chair of the Operations, Information, and Decisions department and Ethan Mollick, Associate Professor at Wharton. Together they explore the impact of ChatGPT in educational settings: how it can help students accelerate learning, but also situations where intuition is lost by “faking it”. Ethan and Christian also touch upon how the AI tool's ability to increase variability makes it powerful, current flaws in the model, and how students can use ChatGPT to come up with and vet entrepreneurial ideas.

How can we generate thousands of ideas in your organisation? Feel overwhelmed just by thinking about it? Our guest on the podcast this week thinks that, if you can't come up with thousand ideas, you're unlikely to come up with a winner. That's why he suggests creating an innovation tournament. This week on The Melting Pot, we learned from Dr Christian Terwiesch, professor at the Wharton School, University of Pennsylvania, and Chair of Wharton's Operations Information and Decisions Department. Christian has written numerous business books but, in this episode, we wanted to learn more about his latest work, The Innovation Tournament Handbook. This book is a more practical approach to the theory he laid out in his first book, Innovation Tournaments.  In this episode, Christian explains how to run an innovation process in your business and how to build an innovation tournament so that you're running one every six months. That means lots of people get involved with loads of ideas emerging, all in a relatively low-cost way. He also talks about the importance of destigmatising failure in innovation and why we need to embrace it as part of the process of innovation.  Download and listen to learn more. On today's podcast: What is innovation, reallyThe Innovation TournamentRemoving the stigma of failure in the innovation processGetting the whole team involved in the innovation processThe innovation dilemma Follow Christian Terwiesch:WebsiteLinkedInThe Innovation Tournament HandbookOther books Book recommendations:The Arsenal of DemocracyInnovation TournamentsConnected Strategy Enjoyed the show? Leave a Review

Wharton professors Christian Terwiesch and Karl Ulrich discuss their new book, 'The Innovation Tournament Handbook,' a how-to manual for generating winning ideas and solutions in any organization. Hosted on Acast. See acast.com/privacy for more information.

Christian Terwiesch, Wharton Professor of Operations, Information & Decisions, joins the show to discuss ChatGPT and how well it performs the tasks assigned to it - including a Wharton MBA final exam. Hosted on Acast. See acast.com/privacy for more information.

Wharton professor Christian Terwiesch analyzes ChatGPT's performance on his exam and why the controversial software has limitless potential to improve education, business, and a range of industries. Hosted on Acast. See acast.com/privacy for more information.

If you read nothing else on the principles and practices that lead to successful digital transformation, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you reinvent your digital strategy, overcome barriers to change, and win in the continuously connected world. This book will inspire you to: Devise an industry-transforming business model Minimize risk using discovery-driven transformation Leverage torrents of data more strategically Prepare your employees for the future of work Prioritize the right initiatives Compete in the age of AIThis collection of articles includes "Discovery-Driven Digital Transformation," by Rita McGrath and Ryan McManus; "The Transformative Business Model," by Stelios Kavadias, Kostas Ladas, and Christoph Loch; "Digital Doesn't Have to Be Disruptive," by Nathan Furr and Andrew Shipilov; "What's Your Data Strategy?," by Leandro DalleMule and Thomas H. Davenport; "Competing in the Age of AI," by Marco Iansiti and Karim R. Lakhani; "Building the AI-Powered Organization," by Tim Fountaine, Brian McCarthy, and Tamim Saleh; "How Smart, Connected Products Are Transforming Companies," by Michael E. Porter and James E. Heppelmann; "The Age of Continuous Connection," by Nicolaj Siggelkow and Christian Terwiesch; "The Problem with Legacy Ecosystems," by Maxwell Wessel, Aaron Levie, and Robert Siegel; "Your Workforce Is More Adaptable Than You Think," by Joseph B. Fuller, Judith K. Wallenstein, Manjari Raman, and Alice de Chalendar; "How Apple Is Organized for Innovation," by Joel M. Podolny and Morten T. Hansen; and "Digital Transformation Comes Down to Talent in Four Key Areas," by Thomas H. Davenport and Thomas C. Redman.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

*This spotlight is an excerpt from our 2019 interview. New technologies are fundamentally changing how firms connect with their customers than ever before. Listen to Christian Terwiesch, co-author of Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage, share four pathways to designing a connected strategy that builds continuous relationships with customers, clients and employees.

Welcome to the Process Hacker News, your weekly roundup of useful news and updates from Process Hackers who have been guests on Hack the Process with M. David Green. This week we’ve got love, justice, uncertainty, and more. For all the links, check out the show notes: https://www.hacktheprocess.com/love-justice-uncertainty-and-more-in-process-hacker-news/ Enjoy! Events Join Mark Silver for Heart of Business, a one-day workshop on November 8 in Baltimore, Maryland to learn how to combine business with love and see it thrive. Media Rhonda Magee’s new book, The Inner Work of Racial Justice, is now out. Listen to Rhonda discuss the issues of racial bias and mindfulness on the Tricycle Talks Podcast. On the What’s Next Podcast, venture capitalist and CEO Jerry Colonna sits down with Tiffani Bova to discuss leadership styles, how to get comfortable with uncertainty, and radical self-inquiry. Hear about the future of augmented reality and the challenges it may introduce straight from The AR Girl herself, Galit Arie, as she chats with Tara Hunt and Carlos Pacheco on The Anatomy of a Strategy Podcast. Co-authors Steven Goldbach and Geoff Tuff guest on the Healthy Paranoia Podcast to discuss how companies should prefer taking risks over the usual norms in business. Writing Coworking is a lot more common nowadays, and Alex Hillman shares his observations about changes over the years from the first to the third wave of coworking. The finalists for the 2019 Outstanding Works of Literature awards have been announced, and several books by Hack the Process guests made the list, including Everyday Chaos by David Weinberger, Loonshots by Safi Bahcall, Connected Strategy by Christian Terwiesch and Nine Lies About Work by Ashley Goodall. Congratulations! On the KM World blog, David Weinberger calls on the people of the web to bring back true blogging and the raw and real, non-promotional, community-centered essence of it. Recommended Resources Watch Yuval Noah Harari and Steve Pinker face off in a conversation about human nature and the challenges to the intellect of the Western world. Harari is an author Maneesh Sethi referenced, while Pinker was mentioned by Marissa Orr. Jack Kornfield, who inspired Loic Le Meur has a new course on Udemy called Mindfulness Meditation with Jack Kornfield, which is on sale until November 9. Simon Sinek, who was recommended by Alex Hillman, went on The School of Greatness Podcast with Lewis Howes to break down how to win using the power of the infinite mindset. Lewis Howes’ podcast is also an inspiration source for Malek Banoun and Paula Jenkins. Thanks for checking out this Process Hacker News update from Hack the Process. If you liked what you saw, please leave a comment to let us know what processes you’re hacking.

Rich Berner, CEO of MDLIVE, inc., joins host Christian Terwiesch on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Krisda Chaiyachati, faculty member at the Perelman School of Medicine and the Medical Director of Penn Medicine’s OnDemand Virtual Care, joins host Christian Terwiesch on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Omer-Bar-Yohay, CEO of Eviation, joins host Christian Terwiesch on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Kevin Gillis, Vice President of Product Development at GreenWorks, joins host Christian Terwiesch on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

New technologies are fundamentally changing how firms connect with their customers than ever before. Listen to Christian Terwiesch, co-author of Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage, share four pathways to designing a connected strategy that builds continuous relationships with customers, clients and employees.

Matt Burchette, Senior Curator at the Museum of Flight, the largest independent air and space museum in the world, joins host Christian Terwiesch on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

J. Joseph, Aviation Consultant at Joseph Aviation Consulting, Colonel in the United States Marine Corps and Captain for US Airways, joins host Christian Terwiesch on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Companies like Disney, Nike, Amazon, and Netflix are all creating continuous relationships with customers by implementing a “connected strategy” — a way to reduce customer barriers; create a better customer experience; all at a lower cost. Any company can do the same, but there’s no one-size-fits-all approach. Christian Terwiesch and Nicolaj Siggelkow, professors at the Wharton School and co-directors of Penn’s Mack Institute for Innovation Management, join the podcast to talk about their latest book, Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage. They walk through the four primary types of connected strategies companies use today -- respond to desire, curated offering, coach behavior, and automatic execution — and why connected strategies are the future of business. Listen to this podcast episode to learn: • What is a connected strategy, and what are the benefits for companies and customers alike? • The differences between the four types of connected strategies, and how and when to implement them • Why effective connected strategies can anticipate certain customer needs — sometimes before customers even know they have one! • The implications of privacy and trust when building a connected strategy — how do companies even begin to understand what’s acceptable vs. what’s creepy? • Challenges organizations face when designing and implementing a connected strategy • Why trust can only be earned when a company shows how it creates value for the customer — it happens incrementally over time • Examples of successful connected strategies in different industries, including health care, transportation, retail, and entertainment For more information: www.connected-strategy.com

Erik Lorig, a former NFL player who has played six seasons of professional football and now is a 2nd-year Wharton MBA student, joins host Christian Terwiesch on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Michael Skimbo, Professional Madden Player for Lazarus Esports, joins host Christian Terwiesch on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

This week on DisrupTV, we interviewed Nicolaj Siggelkow and Christian Terwiesch, authors of "CONNECTED STRATEGY: Building Continuous Customer Relationships for Competitive Advantage," and Shawn Mandel, CDO at Cineplex. Cindy Zhou, Chief Marketing Officer at Level Access, guest hosted alongside R "Ray" Wang on this episode, and she also shares her insights on the show. DisrupTV is a weekly Web series with hosts R “Ray” Wang and Vala Afshar. The show airs live at 11:00 a.m. PT/ 2:00 p.m. ET every Friday. Brought to you by Constellation Executive Network: constellationr.com/CEN.

Welcome to the Process Hacker News, your weekly roundup of useful news and updates from Process Hackers who have been guests on Hack the Process with M. David Green. This week we’ve got sabotage, inclusivity, transformation, and more. For all the links, check out the show notes: https://www.hacktheprocess.com/sabotage-inclusivity-transformation-and-more-in-process-hacker-news/ Enjoy! Events Enroll for Designing Strategy from IDEO U, a limited-time course that will help enrollees build human-centered and business-focused approaches for teams, organizations or companies. The course is taught by Roger L. Martin and Jennifer Riel, and runs from September 26 to November 3. Come attend the 2019 PMI Silicon Valley Annual Symposium from October 14 to 15, where speakers such as Kimberly Wiefling will cover the topic of digital transformation and its impact on business and project management. Leading the Product is a product management conference set to happen in Melbourne, Australia on October 17 and in Sydney on October 22. Rich Mironov will be hosting the event. Media Rent the Runway, a designer clothing rental company where Hampton Catlin is VP of Engineering, was recently featured on the Today Show. The Enterprise Podcast Network talks with Kami Anderson and Joy Wiggins about how women can go from sabotage to support and how to improve conditions and reduce bias in the workplace. Find out more about brand positioning and how to differentiate your business from others by tuning in to April Dunford‘s episode of the Live in the Feast Podcast. Safi Bahcall returns to the Tim Ferriss show to discuss hypnosis, conquering insomnia, and his thoughts on depression. Writing If you want to capture user and customer experience, you can build a website using behavioral design. The latest Hack the Process guest, Will Leach can teach you how in his Forbes article. On Associations Now, Kristin Clarke lists a few world-changing books, including Success is in Your Sphere by Zvi Band and Connected Strategy by Christian Terwiesch. Shackled, by Adam Siddiq, has received another award, this time from the Readers’ Favorite Book Reviews and Award Contest under the non-fiction category. Congratulations, Adam! Recommended Resources Evolve 2019 is coming to Long Beach, California from October 18 to 20. Dr. Shefali Tsabary, whom Heather Chauvin recommended, will be leading this four-day summit of meditation and connection. Join Chris Coyier and other experienced speakers at Artifact in Austin, Texas from September 30 to October 2 to learn about design systems, lean approaches, accessibility, and inclusivity. Chris Coyier was mentioned by Jina Anne during her Hack the Process interview. Thanks for checking out this Process Hacker News update from Hack the Process. If you liked what you saw, please leave a comment to let us know what processes you’re hacking.

Welcome to the Process Hacker News, your weekly roundup of useful news and updates from Process Hackers who have been guests on Hack the Process with M. David Green. This week we’ve got paradigm shifts, accessibility, workplace sabotage, and more. For all the links, check out the show notes: https://www.hacktheprocess.com/paradigm-shifts-accessibility-workplace-sabotage-and-more-in-process-hacker-news/ Enjoy! Events For the upcoming Thinkers50 2019 Awards, Steve Goldbach, Tiffani Bova, Christian Terwiesch, and Safi Bahcall have all been shortlisted. Congratulations! Media RVN TV Women in Business from RadioVision Network puts the spotlight this week on Kesha Moore, who spoke about her life, health, career, and how she went about building her business, Life in Focus Coaching. Stopping sabotage in the workplace is not easy, and according to Joy Wiggins and Kami Anderson, many times it’s women tearing other women down when they should be lifting each other up. Kami and Joy discuss the importance of female unity on the Central Valley Business Times Podcast. It’s the third year of Side Hustle Pro, the podcast hosted by Nicaila Matthews-Okome, and for the anniversary episode, Nicaila breaks down the five lessons she’s learned while running and growing her business. Looking for great employees can be costly and time-consuming, but Omar Zenhom wants to help you out by sharing 5 ways to save when hiring on a new episode of the $100MBA Show. Writing There is a lot of value in designing products for accessibility and inclusivity, and Andi Galpern underscores them in her new article for Adobe. SaaStock has posted a list of the wonder women of revolutionary SaaS growth and marketing, in which you’ll find a couple of Hack the Process guests, Tara Hunt and April Dunford. Writer’s block can be a painful and unavoidable trap for novelists, so Tom Corson-Knowles has put together a list of 70 writing prompts to give you some writing inspiration whether your genre is fantasy, thrillers, or mystery. According to LeadBoxer’s Ultimate Guide to LinkedIn Lead Generation, B2B companies who use LinkedIn for lead generation should consider trying LeadFuze, co-founded by Justin McGill, as an improved version of LinkedIn’s Sales Navigator tool. Recommended Resources In the new episode of The GaryVee Audio Experience, Gary Vaynerchuk has a conversation with YouTube’s Head of Culture and Trends, Kevin Alloca, about making better videos. Gary has been mentioned in Hack the Process interviews with Malek Banoun, Tara Hunt, and Zack Friedman. Ray Dalio, who was mentioned by Ricky Yean, writes about his observations on the paradigm shifts that have influenced the marketplace over the years, and how it’s essential for business investors to identify and navigate through them to maintain success. Thanks for checking out this Process Hacker News update from Hack the Process. If you liked what you saw, please leave a comment to let us know what processes you’re hacking.

Blockchain, The Dark Web, Overconfident Co-Workers, and More in Process Hacker News Welcome to the Process Hacker News, your weekly roundup of useful news and updates from Process Hackers who have been guests on Hack the Process with M. David Green. This week we’ve got blockchain, the dark web, overconfident co-workers and more. For all the links, check out the show notes at https://www.hacktheprocess.com/blockchain-the-dark-web-overconfident-co-workers-and-more-in-process-hacker-news/. Enjoy! Events Tickets for Clarity 2019, led by Jina Anne, are selling out quick! Grab yours today and be a part of this design systems conference, scheduled for August 19 to 21 in San Francisco. The How to Web conference is coming to Bucharest, Romania on October 30 and 31, and they’ve just announced that one of our latest Hack the Process guests, April Dunford will be among the keynote speakers at the event. Congratulations to Process Street and founder Vinay Patankar for being one of the winners of the SaaStr Startup Pitch Competition by Ingram Micro Cloud at the recently concluded SaaStr Europa 2019! Media On Trend Following Radio, Christian Terwiesch and his co-author, Nicolaj Siggelkow, explain what a connected strategy is and how you can convert customer transactions into long-term relationships. Listen to some laid-back chat between Hampton Catlin and Michael Lintorn Catlin as they talk about gay pride, the dark web, and their friend Melissa Barnes, after whom they named their latest cocktail. Stephanie Scapa talks about the best tools to master contract negotiations on the Negotiate Anything Podcast. Writing Why does philosopher-turned-brand-strategist Daniel Coffeen find blockchain exciting? Read about how his life has been influenced by the evolution of computer technology. Have you heard of The Pareto Principle? You can use this 80/20 rule to manage time, enjoyment, and business. Find out how in this blog post by Tom Corson-Knowles. How do you work with someone who thinks they’re always right? Ron Carucci co-wrote an article with Jarrod Shappell for HBR exploring ways to deal with an overconfident co-worker. In a write-up on the Manager’s Club, Ron Lichty was named among 13 engineering leaders to follow on Twitter. Recommended Resources Adam Carolla is Unprepared is a show featuring comedians Adam Carolla and Adam Ray, and it will be happening at the Helium Comedy Club in Portland, Oregon on July 19 and 20. Jason Hsiao mentioned Adam during his interview. If you’re in Sydney, Australia, you can drop by The Growth Faculty to listen live to Brene Brown, who was mentioned by Heather Chauvin and Kate Swoboda, at the ICC Sydney Theater on July 31, as she talks about leadership, courage, and her new book, Dare to Lead. John Lee Dumas recommends these top 7 business podcasts to listen to. Nicole Holland, Tom Morkes, and Nicaila Matthews-Okome have all mentioned listening to John Lee Dumas’ own podcast, Entrepreneur On Fire. Thanks for checking out this Process Hacker News update from Hack the Process. If you liked what you saw, please leave a comment to let us know what processes you’re hacking.

My guests today are Christian Terwiesch and Nicolaj Siggelkow. Christian is the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania. He is Co-director of the Mack Institute for Innovation Management, and also holds a faculty appointment In Penn's Perelman School of Medicine. From small start-ups to Fortune 500 companies, Christian has helped companies become more innovative, often by implementing innovation tournament events and by helping to restructure their innovation portfolio. Nicolaj is the David M. Knott Professor of Management at the Wharton School, University of Pennsylvania. He is a Co-Director of the Mack Institute for Innovation Management. Having spearheaded groundbreaking research on strategy, Nicolaj has been named a Fellow of the Strategic Management Society, the world's leading association of strategy researchers. He has run strategy workshops for Fortune 500 organizations and small firms alike, helping develop and analyze their strategies. The topic is their book Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage. In this episode of Trend Following Radio we discuss: What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships–while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? Jump in! --- I'm MICHAEL COVEL, the host of TREND FOLLOWING RADIO, and I'm proud to have delivered 10+ million podcast listens since 2012. Investments, economics, psychology, politics, decision-making, human behavior, entrepreneurship and trend following are all passionately explored and debated on my show. To start? I'd like to give you a great piece of advice you can use in your life and trading journey… cut your losses! You will find much more about that philosophy here: https://www.trendfollowing.com/trend/ You can watch a free video here: https://www.trendfollowing.com/video/ Can't get enough of this episode? You can choose from my thousand plus episodes here: https://www.trendfollowing.com/podcast My social media platforms: Twitter: @covel Facebook: @trendfollowing LinkedIn: @covel Instagram: @mikecovel Hope you enjoy my never-ending podcast conversation!

Christian Terwiesch is the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania. He is Co-director of the Mack Institute for Innovation Management, and also holds a faculty appointment In Penn’s Perelman School of Medicine. From small start-ups to Fortune 500 companies, Christian has helped companies become more innovative, often by implementing innovation tournament events and by helping to restructure their innovation portfolio. Nicolaj Siggelkow is the David M. Knott Professor of Management at the Wharton School, University of Pennsylvania. He is a Co-Director of the Mack Institute for Innovation Management. Having spearheaded groundbreaking research on strategy, Nicolaj has been named a Fellow of the Strategic Management Society, the world’s leading association of strategy researchers. He has run strategy workshops for Fortune 500 organizations and small firms alike, helping develop and analyze their strategies. Today the professors join Michael to posit the question: What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships–while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. New forms of connectivity–involving frequent, low-friction, customized interactions–mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency. Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways–respond-to-desire, curated offering, coach behavior, and automatic execution–for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies.

Welcome to the What's Next! podcast with Tiffani Bova.  This week I have the absolute pleasure of speaking with Professor Christian Terwiesch on the show. Christian is a Professor in Wharton’s Operations and Information Management department, co-director of Penn’s Mack Institute for Innovation Management, and also holds a faculty appointment In Penn’s Perelman School of Medicine. He is the co-author of Matching Supply with Demand, a widely used textbook in Operations Management. He launched the first Massive Open Online Course (MOOC) in business on Coursera based on the book and since its inception, more than half a million students have enrolled. His first management book, Innovation Tournaments, details a new process-based approach to innovation and has inspired innovation tournaments around the world. His latest book, Connected Strategies, combines his expertise in the fields of operations, innovation, and strategy to help companies take advantage of digital technology leading to new business models. In addition to his teaching and his research, Professor Terwiesch is the host of “Work of Tomorrow”, a national radio show on Sirius XM 132. I am absolutely thrilled to be speaking with Christian Terwiesch on the What’s Next! Podcast today!  THIS EPISODE IS PERFECT FOR… anyone wanting to become more innovative or bring a culture of innovation to your organization, as well as those wanting to get a pulse on new business models shaping how organizations interact with customers today. TODAY’S MAIN MESSAGE… We have to find different ways of delighting our customers. How do we do that? Well, we do it through innovation and continuous connection. Professor Terwiesch maintains that innovation is a cultural process that can be managed. That is the power of the Innovation Tournament, it leaves room for that magic spark to fly, but gives it direction and structure. Beyond Innovation Tournaments, it’s about becoming continuously connected. This connection enables new ways of delighting the customer and also allows organizations to provide more value to the customer, potentially at a lower cost. The purpose of a connected strategy and a continuous relationship is not to get data, but to do a better job for the customer.  WHAT  I  LOVE  MOST… It’s the perfect timing! I love that Christian has identified these new business models that are fundamentally changing the way organizations are interacting with their customers.      Running time: 30:31    Subscribe on iTunes   Find Tiffani on social: Facebook Twitter LinkedIn    Find Christian on social:  Twitter  LinkedIn    The Connected Strategy Website:  Connected-Strategy    Christian’s Book:  Connected Strategy Book    Work of Tomorrow Podcast  Podcast 

Distractions, First Impressions, Origin Stories, and More in Process Hacker News Welcome to the Process Hacker News, your weekly roundup of useful news and updates from Process Hackers who have been guests on Hack the Process with M. David Green. This week we’ve got distractions, first impressions, origin stories, and more. For all the links, check out the show notes at https://www.hacktheprocess.com/distractions-first-impressions-origin-stories-and-more-in-process-hacker-news/. Enjoy! Events On June 12 at CiscoLive in San Diego, Tiffani Bova will deliver a presentation about how work culture and social consciousness influence a company’s growth. Catch a glimpse of Jenny Feinberg’s dazzling art at her solo exhibit, Question Marks, in Los Angeles on June 27. Media On the Side Hustle Pro Podcast, Nicaila Matthews-Okome shares how she and her husband Muoyo launched their new app, Color Noir, and discusses her experience at the recent My Taught You Retreat. Hear how finding your origin story can be essential to retirement with InsideWorks founder Brian Jaeger on the Life Through Transitions Podcast hosted by Jon de Waal. Writing An Inc article by Martin Zwilling summarizes four ways to improve customer experiences and turn transactions into relationships, presented by our newest Hack the Process guest, Christian Terwiesch and co-author Nicolaj Siggelkow in their book, Connected Strategy. Brian Solis went on the Anatomy of a Strategy Podcast with fellow Hack the Process guest Tara Hunt, where he touched on multitasking, distractions, and keeping his creativity. Congratulations, Adam Siddiq, for being named as a finalist in the memoirs section of Next Generation’s 2019 Indie Book Awards! Inspired by Les Giblin’s How to Have Confidence and Power in Dealing with People, Julian Hayes II explains his number one takeaway from the book: words to remember to make better first impressions. How can you make a profit from free ebooks? Tom Corson-Knowles suggests eleven ways in a new blog post. Recommended Resources On the Disrupt Yourself Podcast with Whitney Johnson, Brene Brown pays a visit and digs into joy, vulnerability, and courage. Whitney was referenced by Ron Carucci, while Brene was mentioned by Heather Chauvin and Kate Swoboda. After accomplishing your dreams and becoming successful, you may feel lost and lacking purpose. Bestselling author Mark Manson discusses what people don’t tell you about success with Lewis Howes on the School of Greatness Podcast. Malek Banoun and Paula Jenkins are some of the Hack the Process guests who have taken inspiration from Lewis Howes and his show. Thanks for checking out this Process Hacker News update from Hack the Process. If you liked what you saw, please leave a comment to let us know what processes you’re hacking.

Can modern businesses learn to leverage the fact that we're all constantly connected through our computers, phones, and smart devices to build long-term relationships with their customers? Christian Terweisch and his co-author have a new book, Connected Strategy, which explores the opportunities and tradeoffs of some of the different approaches companies are trying, and where it might lead us next. In this Hack the Process interview, Christian will tell us how his academic career unexpectedly led him to become a pioneer in online video courses, What he's learned from his work teaching business skills to top executives, and why we need to find a balance between trust and concern over privacy as we start to rely on connected companies. For all the links, check out the show notes: https://www.hacktheprocess.com/christian-terwiesch-strategizes-around-continuous-customer-relationships-on-hack-the-process-podcast/

Professor Christian Terwiesch gets in touch with Lochhead for a remarkable conversation about connected opportunities in the customer journey. They dig into his new book, Connected Strategy, which looks into new forms of connectivity that can build legendary interactions with customers. “What would it take that you blow this tradeoff away and you can have a higher efficiency, low fulfillment cost interaction with the customer and still delight the customer?” - Professor Christian Terwiesch First Things First: Customer's Perspective In order for connected strategies to happen, business leaders should first think about the customer's perspective. It is important to know the product and service that you want to provide them. And even more important is knowing the customer's motivations for availing of your product. For example, a shoe designer can spend tons of money on R&D and marketing to build relationships with retail stores. And even then, they could fail miserably at understanding their customers' pain points. After all, the company that focuses on just the shoe itself will not be able to deliver quality customer journey. “The customer's pain points are not about just buying the shoe and having a great shoe. There's a much bigger aspiration that this runner potentially has—feeling good, running their first marathon.” - Professor Christian Terwiesch Connected Customer Journeys A term that Professor Terwiesch is particularly fond of is “consumption shame”, called “customer journey” in his book. This reminds us that people do not wake up in the morning and say they want our product. They first have to realize the need, which may be initially latent, for a product. From there, they can make the choice and finally buy the product. This journey, a form of engagement and experience, is made of weaved and repeated interactions. “It's weaving those disjoint experiences together, so that you and I—my firm and you—will have a relationship that goes much longer than one episode.” - Professor Christian Terwiesch Recognize, Request, Respond, Repeat Lochhead also shared his own experience after a recent purchase of podcasting equipment. A representative rang him up, asked some questions about his purchase, and then offered to help him directly should he have concerns. Christopher also received an email containing links to the shop's FAQs page, which completely blew him away. A company's personal touch shows the embeddedness of the moment of purchase in a longer customer journey. There could also be a similar experience for other customers before they make the purchase. Four stages in the journey that could use such connected strategies are the moments when customers recognize, request, respond and repeat their interaction with the product. To hear more about connected strategies from Professor Terwiesch and how you can utilize them, download and listen to the episode. Bio: Christian Terwiesch is a professor of Operations and Information Management at Wharton and co-directs Penn's Mack Institute for Innovation Management.   With extensive experience in MBA teaching, online courses, and executive education. Professor Terwiesch has authored several books, and published in many of today's leading academic journals, from Management Science to The New England Journal of Medicine.    He also hosts the national Sirius XM radio show Work of Tomorrow. He holds a doctoral degree from INSEAD and a Diploma from the University of Mannheim.   Links: OID, Wharton School - University of Pennsylvania Profile Executive Education, Wharton School - University of Pennsylvania Profile Twitter Amazon Profile Amazon - Connected Strategy Speaker Booking Agency Profile Work of Tomorrow We hope you enjoyed Professor Christian Terwiesch on this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram and subscribe on iTunes!

Peggy and Christian Terwiesch, book author and professor of operations and information management, Wharton School, University of Pennsylvania, talk about how connectivity is changing the customer experience. He distinguishes between the different types of connected relationships and how a connected strategy starts with understanding your customer. He suggests that companies understand how to touch customers early on in the journey and how small data can often give insights into customers.

Peggy and Christian Terwiesch, book author and professor of operations and information management, Wharton School, University of Pennsylvania, talk about how connectivity is changing the customer experience. He distinguishes between the different types of connected relationships and how a connected strategy starts with understanding your customer. He suggests that companies understand how to touch customers early on in the journey and how small data can often give insights into customers.

Shep Hyken interviews Wharton School professors Nicolaj Siggelkow and Christian Terwiesch. They discuss their new book, Connected Strategy, and how any company can use the concept to improve their customer experience. The Interview with Nicolaj Siggelkow & Christian Terwiesch:Connected strategy is a concept that allows companies to connect to customers more holistically. By connecting to and anticipating customers’ needs on a deeper level, more value is added to every interaction and transaction that customer has with the company.Customers may be nervous about giving you and your company data. In order for them to feel comfortable enough to share with you, you need to show them a clear value proposition. It is crucial that they feel their data is helping you provide a better experience for them, otherwise they will feel exploited.There is much friction caused by infrequent customer connections. Repeated connections create a positive feedback loop where you are able to add personalization and eliminate friction.Not every customer will appreciate or desire a connected strategy. Predictive analytics can inform you how much connectivity each individual customer wants. It’s important to not create just one type of connected strategy; there need to be options to suit each type of customer.Connected strategy can drive up efficiency and create a more convenient experience for everyone.Parents are the ultimate example of a good company. Their customers are their children. Not only do they take care of their customers’ wants and needs, they are able to predict those needs ahead of time. They are also able to provide what is best for their customers, whether or not their customers are aware of what that is, because they have their customers’ long-term interests at heart. A good company should operate in much the same way.Quotes: “Connected strategies are not just about technology or data. They’re about relieving your customers’ pain points by creating an information exchange.” – Nicolaj Siggelkow “Every business has to answer two questions: the what and the how. What are the needs of the customer and how do you fulfill those needs?” – Christian Terwiesch About: Nicolaj Siggelkow is a Professor of Management and Christian Terwiesch is a Professor of Operations and Information Management at the Wharton School, University of Pennsylvania. They co-direct Penn’s Mack Institute for Innovation Management and cowrote Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

In their new book Wharton's Nicolaj Siggelkow and Christian Terwiesch explain how a “connected strategy” helps businesses create more value for themselves and their customers. See acast.com/privacy for privacy and opt-out information.

Mack Institute Co-directors Nicolaj Siggelkow and Christian Terwiesch offer a path to strengthening long-term buyer loyalty, from customer engagement to cost-effective delivery. Read more at: https://mackinstitute.wharton.upenn.edu/2019/connected-strategy-nicolaj-siggelkow-christian-terwiesch See acast.com/privacy for privacy and opt-out information.

Christian Terwiesch is a professor in Wharton’s Operations and Information Management department and co-director of Penn’s Mack Institute for Innovation Management. He also holds a faculty appointment in Penn’s Perelman School of Medicine. Christian launched the first Massive Open Online Course (MOOC) in business on the Coursera platform and by now, well over half a […] The post CL218: Strategies For Innovating The Customer Experience – Interview with Christian Terwiesch appeared first on James Taylor.

Sam Hall, Chief Product Officer of GrubHub, joins host Christian Terwiesch to talk about the future of food delivery and innovation in food delivery technology on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Georges Markarian, MD, MBA, FAANS, FACS, Board-Certified Neurosurgeon, and Dr. Neil Malhotra, Neurosurgeon at the Hospital of the University of Pennsylvania, join host Christian Terwiesch to discuss the future of neurosurgery on Work of Tomorrow.Neurosurgery, or neurological surgery, is the medical specialty concerned with the prevention, diagnosis, surgical treatment, and rehabilitation of disorders which affect any portion of the nervous system including the brain, spinal cord, peripheral nerves, and extra-cranial cerebrovascular system. (Wikipedia) See acast.com/privacy for privacy and opt-out information.

Chief Peter Newsham, Chief of Police for Washington D.C., and Tom Joyce, VP Business Development at Vigilant Solutions, join host Christian Terwiesch to discuss the future of law enforcement and current innovations in the industry on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Thomas Bowman, Lead Research Chef at JUST, Hampton Creek, joins host Christian Terwiesch to discuss their mission to use clean and sustainable ways to produce meat and seafood without slaughtering animals on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Bill Demchak, CEO of PNC Bank, and Chris Britt, CEO of Chime, join host Christian Terwiesch to discuss the trends and future of the consumer banking industry on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Paul Annacone, Legendary Tennis Coach for Pete Sampras, Tim Henman, Roger Federer, etc and Author of "Coaching For Life: A Guide to Playing, Thinking and Being the Best You Can Be", and Xeno Muller, Former Gold Medalist in Rowing and current Coach at Elite-Rowing-Coach.com, join host Christian Terwiesch to discuss the future innovation in the coaching industry on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Seth Rabinowitz, Director of Fan Engagement at the New York Jets, and Kyle Bautista, VP and General Manager of Complexity Gaming, join host Christian Terwiesch to discuss what the future of the sports entertainment industry could look like, especially with emergence of eSports on Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Eric Merz, Creative Producer at Universal Orlando, and Nick Franklin, Former EVP of Next Generation Experience at Walt Disney Parks and Resorts, join host Christian Terwiesch to discuss innovation in the theme park industry and what theme parks of the future could look like on Business Radio's newest show, Work of Tomorrow. See acast.com/privacy for privacy and opt-out information.

Business Radio Powered by the Wharton School debuts a new show, Work of Tomorrow. Hosted by Christian Terwiesch, Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania and Co-Director of Penn’s Mack Institute for Innovation Management, we look at how new technology is causing disruptions in existing industries, changing the meaning of work along the way. In this premiere episode, Christian speaks with Stephen Laster, Chief Digital Officer at McGraw-Hill Education, and Jennifer Neumaier, Enterprise Sales Manager of Learning Solutions at LinkedIn, about how their companies have changed the delivery of online education on Work of Tomorrow.https://businessradio.wharton.upenn.edu/programs/work-of-tomorrow See acast.com/privacy for privacy and opt-out information.

In their new book titled Innovation Tournaments: Creating and Selecting Exceptional Opportunities Wharton professors Christian Terwiesch and Karl Ulrich point out that identifying new opportunities shouldn't be seen as a luxury but a necessity. They note that creativity and process-driven rigor can go hand in hand when it comes to vetting and managing new ideas. One way to do this they explain is by making new ideas compete with one another in numerous rounds of vetting -- that is by running them through ”innovation tournaments” -- so that the strongest and most promising ideas make it to the final round. Rich rewards await companies that make the leap. See acast.com/privacy for privacy and opt-out information.