Podcasts about hiten shah

Today, thinking about AI completely replacing humans is impossible. Why? Because it means replacing creativity, context, and more importantly, intuition. Hiten Shah, serial entrepreneur, investor, and now working on AI at Dropbox, joins Josh and Jason to discuss how smart marketers and builders are using AI as a thought partner rather than a content machine. Hiten also drops hard-earned wisdom on what marketing still gets wrong, why engineers still (and will likely always) lead the startup ecosystem , and the explanation of why “the best story wins” is more than just a nice phrase.We discuss:Why getting the best from AI starts with better prompting and pre-prompting conversations. Why the road to content quality often starts with content quantity. Augmenting vs replacing human task management with AI.The biggest myths about AI-generated content, and why it's dangerous for your brand.

Are you seeking invaluable tips on becoming a successful startup CEO?SUBSCRIBE TO MARK MACLEOD'S NEWSLETTER: https://markmacleod.me/newsletter/----------------------------------------------In this episode, Mark MacLeod gets into an engaging discussion with Hiten Shah, the co-founder and CEO of Nira, exploring the myriad facets of leading and funding a startup. Hiten shares his experiences and philosophies, ranging from the necessity of aligning product development with customer feedback to the intricacies of venture capital and self-funding.Discover the profound insights on venture capital investment, the vital importance of investor-founder alignment, and Hiten's unique approach to product innovation and company culture. This episode is perfect for aspiring entrepreneurs and seasoned executives alike, who are eager to learn from someone who has walked the challenging path of startup success.-------------------------Key moments:05:10 How to Build a Startup from Scratch11:20 Advantages of Self-funding versus VC14:45 The role of Investors19:30 Strategies for Handling Risk and Investors29:10 Remote Work and its Impact on Company Culture32:40 Discussion on Customer Obsession37:50 Challenges of raising money and the timing of investment pitches.42:05 Understanding and Leveraging Investor Expectations.47:00 Accountability in Remote Work and Transparency in Business.----------------------------------------------Since 1999, I have sat at the right-hand side of the leaders of high growth technology companies as either a CFO, VC or deal maker. I served as CFO for software companies including Shopify (NYSE: SHOP) and Freshbooks. As a CFO I experienced outright failures, wildly profitable exits, and everything in between.I was a General Partner in Real Ventures, Canada's largest and most active seed stage fund. My investments there include the fund's largest cash on cash and highest IRR returns to date. Most recently, I founded SurePath Capital Partners the leading investment bank for SMB SaaS companies where we did hundreds of millions in financing and exit transactions.Connect on LinkedIn: https://www.linkedin.com/in/themarkmacleod/Connect on X/Twitter: https://twitter.com/markmacleod_Contact Mark: https://markmacleod.me/

In today's episode of Good Authority, Jonathan sits down with Silicon Valley legend Hiten Shah, founder of KISSmetrics, CrazyEgg, and host of The Hiten Show. Hiten discusses his unique approach to giving advice, emphasizing the importance of truly serving those he helps and his penchant for empathy over ego. He shares insights on the irony of advice-giving—people seek wisdom from those with experience, yet often lack sufficient context themselves. Throughout the episode, Jonathan reflects on his own journey toward becoming a more empathetic and effective advisor, highlighting the challenges of advising tech executives and the delicate balance of influence in coaching. They delve into the nuances of trust-building and the high stakes of making tough decisions, wrapping up with a discussion on the crucial role of self-awareness and clarity in leadership and communication. Key insights that you'll want to pay attention to are the interplay between experience and advice, the critical nature of trust in professional relationships, and the personal growth necessary for impactful leadership.   Connect with Hiten: https://www.linkedin.com/in/hnshah/ https://www.hiten.show/   Continue the conversation with Jonathan: Website: ⁠⁠⁠www.jonathanraymond.com⁠ ⁠⁠⁠⁠Try Refound's AI Coaching Platform: ⁠⁠refound.com⁠⁠ LinkedIn: ⁠⁠⁠www.linkedin.com/in/jonathanrefound⁠⁠⁠ Instagram: ⁠⁠⁠www.instagram.com/jonathanrefound⁠

In this episode of Product Thinking, Hiten Shah, Co-founder and CEO at Nira, joins Melissa Perri in the evolution of growth hacking and product management in the SaaS world. Hiten unveils the true purpose of growth hacking, modern marketing misconceptions around growth hacking and product-led growth, as well as the challenge of reconciling differing interpretations of the term Minimum Viable Product (MVP) in agile and business startup contexts.

Today, we explore some strong opinions of serial entrepreneur, Hiten Shah (https://twitter.com/hnshah). We dig into our own ways of thinking differently and how strongly we express that. This is episode 83

Hiten Shah is talking too loud about today's B2B products being, well… kinda bad. He didn't mince words. According to Hiten, most products aren't working as well as they should, or they're failing their customers completely. Either way, it's got Hiten fired up.Links to learn more about Hiten:Hiten's LinkedInFollow us:twitter.com/wistiaSubscribe:wistia.com/series/talking-too-loudLove what you heard? Leave us a review!We want to hear from you!Write in and let us know what you think about the show, who you'd want us to interview on future episodes, and any feedback you have for our team.

In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO and Founder of Ignition, Derek Osgood.Ignition is a platform that helps companies create structured launch plans by providing tools and resources tailored to the launch process's specific communication needs. Derek advises businesses that treating each launch as a smaller version of future launches can help owners establish a defined process for launching new products or services. This approach helps ensure that each launch is well-planned and executed, and helps identify areas for improvement that can be applied to future launches. Additionally, having a tiered launch process that can adapt to different types of launches can be beneficial, as it allows the company to tailor its approach to the specific needs of each launch. Key points from the Episode:What is Launching?Insights on the Launching ProcessDisadvantages in Using Simple Platforms Ignition versus Project Management ToolAbout Derek Osgood: Derek is a former marketing exec turned founder, building Ignition – the collaborative GTM platform helping Product and Marketing teams to get new products to market faster and more effectively. Prior to founding Ignition, he was an early hire at Rippling where he stood up the Product Marketing function and helped scale the company to $20M in ARR. As a Product Marketing leader everywhere from startups to major brands like PlayStation, Derek has launched over 100 products and his products have generated over $1B in revenue. Now he's building the platform he wished he had along the way.He's an executive with broad marketing knowledge and talents. His skill set was polished while running massive P&Ls at PlayStation and constantly performing at startups. It includes all aspects of marketing, such as go-to-market, segmentation, product positioning, user acquisition and engagement, integrated offline marketing, digital performance marketing, creative development, and product management.About Ignition: It's a collaborative center designed with Product Marketing Alliance to manage GTM activities from start to finish. It assists Product Marketing and Product teams in increasing internal alignment by centralizing launch plans, assets, and execution in a single, visible source of truth, which automates internal communications and predicts whether products will ship on time or not.Ignition has embedded tools to help you execute tasks such as conducting pricing research, monitoring competition intelligence, and recommending planning modifications based on your goals, allowing you to produce better plans faster. Ignition is backed by some of the best investors in the valley, including Bling Capital, Hiten Shah, Jack and Max Altman, and executives from Uber, Opendoor, TechCrunch, Sentry and others. Our founding team has extensive experience building at high-growth, industry-leading companies like Rippling, Facebook, Craft and PlayStation.Links Mentioned in this Episode:Want to learn more? Check out the Ignition website at https://www.haveignition.com/Check out Ignition on LinkedIn at https://www.linkedin.com/company/haveignition/Check out Derek Osgood on LinkedIn at

We've all had bad days. Bad years. Bad fights. Bad jobs. Hard losses. And in this Emotional Push-Up, Dr. Emily isn't going to tell you that it's all going to be ok. Nope. Instead, she's going to tell you to feel it. Because sometimes it's better to let yourself feel shitty than it is to push your feelings aside and move on too quickly. Co-Founder and CEO of Nira, https://twitter.com/hnshah (Hiten Shah), joins this episode to talk about how a more realistic outlook helped him deal with a particularly tough time in his own life. Thank you for listening! Staying emotionally fit takes work and repetition. That's why the Emotionally Fit podcast with psychologist Dr. Emily Anhalt delivers short, actionable Emotional Push-Ups every Monday and Thursday to help you build a better practice of mental health. Join us to kickstart your emotional fitness. Let's flex those feels and do some reps together! Follow Dr. Emily on https://twitter.com/dremilyanhalt (Twitter), and don't forget to follow, rate, review and share the show wherever you listen to podcasts! #EmotionallyFit  The Emotionally Fit podcast is produced by https://www.joincoa.com/ (Coa), your gym for mental health. Katie Sunku Wood is the show's producer from https://www.studiopodsf.com/ (StudioPod Media) with additional editing and sound design by https://nodalab.com/ (Nodalab), and featuring music by https://open.spotify.com/artist/4opkPECBBcY1LIDa3quwpy?si=l53ce-ONSG2l0yvfJaOVBA (Milano). Special thanks to the entire Coa crew!

In today's Episode of Figuring Out with Raj Shamani, we have Ayush Jaiswal. He is currently building Pesto.tech.Pesto is on a mission to turn global software engineering wages into a meritocracy, regardless of where someone is born. Today they are focusing on upskilling India's 5 million software engineers and pairing them with the world's top tech companies.They are backed by Matrix Partners, Ryan Hoover, Sahil Lavignia, Hiten Shah, Ankur Nagpal, and some others.Developers outside India can easily get a job with a salary of about $1000k, but this isn't the situation in India. Ayush explains why India is still lagging behind and what we can do to overcome this.He talks about top must-read books for entrepreneurs like Venture deals, Make Your Bed, etc.Bitcoin was developed to decentralize the power and provide an alternative payment system that would operate free of central control. Ayush shares his insights on this.To learn more about building a business, industries, and skills to focus on the future, watch the video till the end!Follow me and my content on other social media handles:Instagram: https://www.instagram.com/rajshamani/​LinkedIn: https://www.linkedin.com/in/rajshamani/​Twitter: https://twitter.com/rajshamani​Facebook: https://www.facebook.com/shamaniraj

#557 We're definitely talking about passive income today with our friend, Hiten Shah. We talk about his new business, and how he's applied his secrets to his business. If you're an entrepreneur and you're thinking about starting a business, or you want to make sure your business idea is validated and it's a perfect product market fit, we're going to remove the guesswork for you today in this episode. Show notes and more at SmartPassiveIncome.com/session557See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Forget everything you know about value propositions. Serial startup founder Hiten Shah shares the keys to choosing the right one. ***Tap on this link to access show notes+transcripts, join our private community of mavericks, or sign up to the newsletter: EveryoneHatesMarketers.com/links

After doing $26B of M&A at Diageo, Marie Prokopets joined the startup world, and together with Hiten Shah, founded Nira.com a way to secure your company documents and access controls. As COO at Nira, Marie joins us to talk about pivoting from search to security, context switching, and what happens when vendors mess up access controls.Nira.com Marie Prokopets on Twitter: https://twitter.com/MarieProkopetsMarie Prokopets on LinkedIn: https://www.linkedin.com/in/marieprokopetsHiten Shah on Twitter: https://twitter.com/hnshahMichael Koenig on LinkedIn: https://linkedin.com/in/mkoenig514 Episode website: https://betweentwocoos.com/nira-coo-marie-prokopetsTranscript: https://betweentwocoos.com/nira-coo-marie-prokopets/#transcript 

I'm finally doing it. I'm doing an episode on cryptocurrencies--specifically, NFTs. I have been a huge skeptic of this space, but a few weeks ago I started looking deeper. I even bought my first NFT. In this episode, I invited two friends, Hiten Shah and Mubashar Iqbal, to talk about what I've realized about this space and what indie hackers can do today to get something out of it.  Sign up with Coinbase: https://www.coinbase.com/dashboard Follow Mubs on Twitter: https://twitter.com/mubashariqbal Follow Hiten on Twitter: https://twitter.com/hnshah

This episode of Tradeoffs is a big one.Hiten Shah, co-founder of FYI and Product Habits, and ProfitWell's Patrick Campbell are tearing down the two biggest players in office productivity software: G Suite and Microsoft Office 365. With 36 years of experience and more than 180 million active monthly users, Office 365 dominated the market for more than 20 years. Going up against the only major player in the market must have seemed like a formidable task when G Suite came on the scene in 2006, but its native cloud platform is now Office 365's major competitor.This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space. 

Below the Line Podcast Notes Key Takeaways Remote work utopia is freedom over timeEmpower employees to function in their personal best environment that remote work allows. Focusing on productivity as the priority, regardless of strategy.Remote working cultures gain a lot of advantages from asynchronous working conditionsExecutives and management are optimizing for themselves, not for their team when it comes to remote environmentsLeadership often wants to maintain their in-office micromanagement strategies remotely; however, this leads to unnecessary inefficienciesIf you're not happy, find a new job. You have leverage due to the unclarity around what is next for working environments.Advice to management: “When you don't have clarity, go get it. Otherwise, you're going to end up spending your time recruiting.”– Hiten ShahDesign your work-from-home space for comfortEven though there is a looming unknown about what a hybrid working environment will look like, investing in a comfortable and productive WFH setup will be beneficialDon't manage your time, manage your energyConstantly reevaluate if your meetings boost or drain your energy; optimize your meetings to be productive, valuable, and inspiring, or don't schedule them at allOptimum problem-solving starts with ‘what is the current and desired state and what changes need to be met' rather than starting with ‘why and how'Good managers identify the problem, reevaluate expectations, and trust that they have a team of experts to solve the problem“Never mix the conversation of strategy and the conversation of execution” – James BesharaIf you mix the two, you will constantly edit down your ambitionRead the full notes @ podcastnotes.orgHiten Shah is the Co-Founder and CEO of Nira. A company that specializes in protecting companies documents from unauthorized access. Hiten has been working remotely for close to 18 years. Today he joins James to talk about The Remote Workspace Utopia. James and Hiten start the episode by giving listeners insight into all the technological gadgets used to help complete daily tasks and meetings remotely. James and Hiten also dive deep into the topic of meetings. Hiten explains the detrimental effects of mixing strategy and execution and why each topic should be discussed separately. To conclude the episode, James and Hiten talk about Communication in the remote workspace and what are the best practices in keeping your team on track. https://bit.ly/Go_BelowtheLine Find out more about Hiten Shah: https://www.twitter.com/hnshah https://www.nira.com/ Hit the show hotline and leave a question or comment for the show at 424-272-6640, email James questions directly at askbelowtheline@gmail.com or follow us on Twitter @ twitter.com/gobelowtheline Support Our Sponsors: Magic Mind https://magicmind.co (Use Code BTL at Checkout for 20% off) AppSumo http://appsumo.com/bff About your host, James: James Beshara is a founder, investor, advisor, author, podcaster, and encourager based in Los Angeles, California. James has created startups for the last 12 years, selling one (Tilt, acquired by Airbnb), and invested in a few multi-billion dollar startups to date. He has spoken at places such as Y-Combinator, Harvard Business School, Stanford University, TechCrunch Disrupt, and has been featured in outlets like the New York Times, the Wall Street Journal, Fortune Magazine, and Time Magazine. He's been featured in Forbes, Time, and Inc Magazine's “30 Under 30” lists and advises startups all around the world. All of this is his “above the line” version of his background. Hear the other 90% of the story in the intro episode of Below The Line. “Below the Line with James Beshara" is brought to you by Another Podcast Network.

Below the Line Podcast Notes Key Takeaways Remote work utopia is freedom over timeEmpower employees to function in their personal best environment that remote work allows. Focusing on productivity as the priority, regardless of strategy.Remote working cultures gain a lot of advantages from asynchronous working conditionsExecutives and management are optimizing for themselves, not for their team when it comes to remote environmentsLeadership often wants to maintain their in-office micromanagement strategies remotely; however, this leads to unnecessary inefficienciesIf you're not happy, find a new job. You have leverage due to the unclarity around what is next for working environments.Advice to management: “When you don't have clarity, go get it. Otherwise, you're going to end up spending your time recruiting.”– Hiten ShahDesign your work-from-home space for comfortEven though there is a looming unknown about what a hybrid working environment will look like, investing in a comfortable and productive WFH setup will be beneficialDon't manage your time, manage your energyConstantly reevaluate if your meetings boost or drain your energy; optimize your meetings to be productive, valuable, and inspiring, or don't schedule them at allOptimum problem-solving starts with ‘what is the current and desired state and what changes need to be met' rather than starting with ‘why and how'Good managers identify the problem, reevaluate expectations, and trust that they have a team of experts to solve the problem“Never mix the conversation of strategy and the conversation of execution” – James BesharaIf you mix the two, you will constantly edit down your ambitionRead the full notes @ podcastnotes.orgHiten Shah is the Co-Founder and CEO of Nira. A company that specializes in protecting companies documents from unauthorized access. Hiten has been working remotely for close to 18 years. Today he joins James to talk about The Remote Workspace Utopia. James and Hiten start the episode by giving listeners insight into all the technological gadgets used to help complete daily tasks and meetings remotely. James and Hiten also dive deep into the topic of meetings. Hiten explains the detrimental effects of mixing strategy and execution and why each topic should be discussed separately. To conclude the episode, James and Hiten talk about Communication in the remote workspace and what are the best practices in keeping your team on track. https://bit.ly/Go_BelowtheLine Find out more about Hiten Shah: https://www.twitter.com/hnshah https://www.nira.com/ Hit the show hotline and leave a question or comment for the show at 424-272-6640, email James questions directly at askbelowtheline@gmail.com or follow us on Twitter @ twitter.com/gobelowtheline Support Our Sponsors: Magic Mind https://magicmind.co (Use Code BTL at Checkout for 20% off) AppSumo http://appsumo.com/bff About your host, James: James Beshara is a founder, investor, advisor, author, podcaster, and encourager based in Los Angeles, California. James has created startups for the last 12 years, selling one (Tilt, acquired by Airbnb), and invested in a few multi-billion dollar startups to date. He has spoken at places such as Y-Combinator, Harvard Business School, Stanford University, TechCrunch Disrupt, and has been featured in outlets like the New York Times, the Wall Street Journal, Fortune Magazine, and Time Magazine. He's been featured in Forbes, Time, and Inc Magazine's “30 Under 30” lists and advises startups all around the world. All of this is his “above the line” version of his background. Hear the other 90% of the story in the intro episode of Below The Line. “Below the Line with James Beshara" is brought to you by Another Podcast Network.

Hiten Shah is the Co-Founder and CEO of Nira. A company that specializes in protecting companies documents from unauthorized access. Hiten has been working remotely for close to 18 years. Today he joins James to talk about The Remote Workspace Utopia. James and Hiten start the episode by giving listeners insight into all the technological gadgets used to help complete daily tasks and meetings remotely. James and Hiten also dive deep into the topic of meetings. Hiten explains the detrimental effects of mixing strategy and execution and why each topic should be discussed separately. To conclude the episode, James and Hiten talk about Communication in the remote workspace and what are the best practices in keeping your team on track. https://bit.ly/Go_BelowtheLine Find out more about Hiten Shah: https://www.twitter.com/hnshah https://www.nira.com/ Hit the show hotline and leave a question or comment for the show at 424-272-6640, email James questions directly at askbelowtheline@gmail.com or follow us on Twitter @ twitter.com/gobelowtheline Support Our Sponsors: Magic Mind https://magicmind.co (Use Code BTL at Checkout for 20% off) AppSumo http://appsumo.com/bff About your host, James: James Beshara is a founder, investor, advisor, author, podcaster, and encourager based in Los Angeles, California. James has created startups for the last 12 years, selling one (Tilt, acquired by Airbnb), and invested in a few multi-billion dollar startups to date. He has spoken at places such as Y-Combinator, Harvard Business School, Stanford University, TechCrunch Disrupt, and has been featured in outlets like the New York Times, the Wall Street Journal, Fortune Magazine, and Time Magazine. He's been featured in Forbes, Time, and Inc Magazine's “30 Under 30” lists and advises startups all around the world. All of this is his “above the line” version of his background. Hear the other 90% of the story in the intro episode of Below The Line. “Below the Line with James Beshara" is brought to you by Another Podcast Network.

This is a replay of my interview with Hiten Shah. In this episode, we talk about crafting the right value proposition and why keeping it simple is the key to making it successful. *** Tap on this link to access show notes+transcripts, join our private community of mavericks, or sign up to the newsletter: EveryoneHatesMarketers.com/links

“Any idea is a hypothetical solution to a problem. It is basically spending time to figure out if your solution to the problem is the right problem to solve first of all”— Hiten Shah Our guest today is Hiten Shah (@hnshah), co-Founder and CEO at Nira. Hiten has started multiple software companies since 2003 including Crazy Egg, KISSmetrics, and Nira. Here are some of the topics we discuss: Two approaches to entrepreneurship — the difference between pirates vs. explorers Hiten talks about his own approach and helps you understand which one you should choose Finding the courage to be disliked in order to progress His personal development journey and how it's reflected in his professional life Product development and Hiten's approach to solutions and problems Why you should base your product on people's stories over what they say they want Just a quick note: this episode was recorded last year (2020). Welcome to the Conscious Creators Show; where through intimate and insightful interviews with authors, actors, musicians, entrepreneurs, and other podcasters, you'll learn tools and tactics to 10x your creativity and improve your business and life. Like this show? Support us by following the show, leaving a review here, and helping us spread the word by sharing the pod with one (or three) friends: https://refer.fm/creators Do you want to learn how to make a living as a creator? Check out the CreatorsMBA where we show you how to get paid to create online: http://www.creatorsmba.com Follow our host, Sachit Gupta, and get it touch if you have any questions or ideas related to the show: Twitter, Instagram, LinkedIn, and TikTok. Please enjoy today's episode and thank you for listening! Show Notes 01:14 - Building a business as a Pirate vs. Explorer 03:29 - How innovation can happen 06:01 - The building of business with Hiten's explorer tendencies and the pioneering outcomes 11:41 - The importance of self-awareness, being genuine to yourself as a framework 16:47 - How you can value yourself more while respecting your personal goals 21:53 - Why is better to have a conversation, or when is better to ask a friend than to ask Google 23:28 - The Ups and Downs of building a business 28:26 - How to get rid of stress by finding the answer within yourself 34:46 - Your way to finding a path to be non-judgmental 35:44 - The implications of self-awareness on pirates vs. explorers 37:17 - What Hiten wants other founders to know to progress professionally and personally 43:12 - The style of content on Hiten's blog and research work, and his intentions behind it 48:35 - Tips for self-care while on the emotional startup rollercoaster 52:50 - How does the process of developing a framework for a product look like for Hiten 56:55 - The role of stories in defining the audience and their problems, and how to reach a solution 64:00 - Should you use intuition or stories or data on the product development journey? 66:52 - The principle of “measure twice, cut once” as a way of dealing with confirmation bias 69:58 - The power of talking on a podcast vs 1:1 conversation for learning and advice for current and potential funders 76:51 - On getting the right answer when facing with a conflicting advice 77:24 - How by being an example he can be of the biggest help 81:20 - The future envisioned by Hiten Tweetable Quotes "You can tell when someone is self-aware because they are able to clearly articulate why they are doing something, and how they are doing." — Hiten Shah “A pirate wants to see what's out there in order to copy it. An explorer wants to see what's out there in order to go against it and do the opposite.” — Hiten Shah “In reality, our collective experiences don't exist, there is only individualistic experience, which means we are all dreaming.” — Hiten Shah “The impact you can have on yourself and self-improvement on your mental health to understand what triggers you and why, and digging into it, is tremendous in order to look at actions as an observer, instead of a participant.” — Hiten Shah “The more prescriptive you are about the things you're doing, the more you keep it as close to business as possible and not personal.” — Hiten Shah “The children were taught to live with certainty, and that is not the world we live in anymore.” — Hiten Shah “Great product developers are good at intuitively knowing the problem, not intuitively knowing the solution.” — Hiten Shah “You save your creativity for the solution. Don't push your creativity on the problems.” — Hiten Shah About Our Guest Hiten Shah (@hnshah) is the Co-Founder and CEO at Nira. He has started multiple software companies since 2003 including Crazy Egg, KISSmetrics, and Nira. He also has a blog Hitenism in which he shares all the news and personal knowledge for anyone interested in SaaS businesses. Hiten builds data-driven solutions to help online businesses make better business decisions at KissMetrics. Hiten Shah serves as a Venture Advisor at 15Five, Inc., SpacePencil Inc., and Lean Startup Machine Inc. He serves as Advisor of Bitium Inc. Additionally, he Co-Founded Crazy Egg & Quick Sprout, an analytics tool that visualizes the user experience on a website. He serves as a Consultant of 500 Startups. Hiten Shah served as Advisor of CatchFree, Inc., iSocket, Inc., and Drumbi Inc. he advises startups about metrics, product & marketing. He started on the Internet by founding an Internet marketing consultancy, ACS. Hiten Shah serves as a Member of the Advisory Board of Recurly, Inc. He serves as a Member of the Advisory Board at DailyFeats, Inc. He serves as a Member of the Advisory Board at Classy, Inc.

Hiten Shah is the co-founder of Crazy Egg and KISSmetrics. He is currently on his 3rd startup, which was previously called FYI – and now Nira.  In this episode, we dig into the lessons he learnt after starting FYI and then pivoting to Nira. In this episode, Hiten talks about:How he realised he needed to pivot the companyWhy he decided to rename the business after the pivotWhat he might've done differently early on to avoid the need to pivotThe different types of pivots a company goes throughPivots vs hopsPlus, Hiten shares mental models and frameworks to help you decide whether it's time to pivot your own business.--Connect with Hiten on LinkedIn and Twitter.   This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.unscalable.me

Pod of Jake Podcast Notes Key Takeaways Crypto, Non-Fungible Tokens (NFTs), and Discord make the internet feel young again with speculative exciting technology and communal intellectual explorationThe more a community is involved in a crypto or NFT asset, the more likely sentiment is to gain momentum and increase valueThere is a limited capacity for curiosity in a ‘career'In most careers, there is a ceiling to use your brain – the work may be fulfilling but jobs tend to rely on muscle memory and not evolving intellectual challengeThe only risk to being curious is that you might get more curious!Explore arbitrage opportunitiesAs the internet evolves, there are countless business ventures that never require you to build a customer baseEverything in business boils down to buy low, sell high – regardless of the product or serviceRead the full notes @ podcastnotes.orgHiten is a serial entrepreneur and investor currently serving as the Co-Founder and CEO of Nira. He previously co-founded KISSmetrics, and before that, CrazyEgg. Hiten has invested in or advised more than 200 startups over the last 15 years and has recently turned his attention towards crypto. Follow Hiten on Twitter @hnshah. [2:21] - Hiten's story, his fathers advice, and early days as an entrepreneur [15:00] - Extreme curiosity, customer obsession, and arbitrage [19:02] - How Hiten got into crypto [23:20] - When great technologies start on the fringe [26:22] - NFT avatars and Lazy Lions [34:59] - Discord as a new arena for learning [38:26] - Observations from 18 years of working remotely --- Support the show by checking out my sponsors: Join Levels and get personalized insights to learn about your metabolic health. Go to https://levels.link/jake. --- https://homeofjake.com

Pod of Jake Podcast Notes Key Takeaways Crypto, Non-Fungible Tokens (NFTs), and Discord make the internet feel young again with speculative exciting technology and communal intellectual explorationThe more a community is involved in a crypto or NFT asset, the more likely sentiment is to gain momentum and increase valueThere is a limited capacity for curiosity in a ‘career'In most careers, there is a ceiling to use your brain – the work may be fulfilling but jobs tend to rely on muscle memory and not evolving intellectual challengeThe only risk to being curious is that you might get more curious!Explore arbitrage opportunitiesAs the internet evolves, there are countless business ventures that never require you to build a customer baseEverything in business boils down to buy low, sell high – regardless of the product or serviceRead the full notes @ podcastnotes.orgHiten is a serial entrepreneur and investor currently serving as the Co-Founder and CEO of Nira. He previously co-founded KISSmetrics, and before that, CrazyEgg. Hiten has invested in or advised more than 200 startups over the last 15 years and has recently turned his attention towards crypto. Follow Hiten on Twitter @hnshah. [2:21] - Hiten's story, his fathers advice, and early days as an entrepreneur [15:00] - Extreme curiosity, customer obsession, and arbitrage [19:02] - How Hiten got into crypto [23:20] - When great technologies start on the fringe [26:22] - NFT avatars and Lazy Lions [34:59] - Discord as a new arena for learning [38:26] - Observations from 18 years of working remotely --- Support the show by checking out my sponsors: Join Levels and get personalized insights to learn about your metabolic health. Go to https://levels.link/jake. --- https://homeofjake.com

Hiten is a serial entrepreneur and investor currently serving as the Co-Founder and CEO of Nira. He previously co-founded KISSmetrics, and before that, CrazyEgg. Hiten has invested in or advised more than 200 startups over the last 15 years and has recently turned his attention towards crypto. Follow Hiten on Twitter @hnshah. [2:21] - Hiten's story, his fathers advice, and early days as an entrepreneur [15:00] - Extreme curiosity, customer obsession, and arbitrage [19:02] - How Hiten got into crypto [23:20] - When great technologies start on the fringe [26:22] - NFT avatars and Lazy Lions [34:59] - Discord as a new arena for learning [38:26] - Observations from 18 years of working remotely --- Support the show by checking out my sponsors: Join Levels and get personalized insights to learn about your metabolic health. Go to https://levels.link/jake. --- https://homeofjake.com

Hiten Shah and Marie Prokopets are co-founders of Nira, a real-time access control system to help businesses protect company information from unauthorized access.​Hiten is a startup veteran and has written about failing at startups, scaling startups, and everything else in between. Marie is an award-winning comedy writer and currently writes the Nira company blog.​In their writing, they've tackled topics such as remote work, pivoting their company, and other topics in an open and transparent way. In this talk, we'll dig into how they approach writing and what role writing plays in their company.​Hiten, Marie, and Lyle did a deep dive into: ​Why do they choose to write and share it publicly? ​How to write for different audiences (e.g. a personal newsletter vs a company blog post)? ​How did Marie move from comedy writing to tech co-founder? ​How the online writing landscape has changed throughout Hiten's career? ​What is the role of Twitter or a personal newsletter for co-founders of a B2B company?

In this episode, Hiten Shah, the founder of Nira, who also co-founded CrazyEgg and Kissmetrics, joins us to share his observations and insights on "How user research can help your product become more relevant to your customers and sometimes even pivot to a new direction?" He talks about: --> What should one look for in user interviews? --> Why did he and his team pivot from FYI to what is now called Nira? --> The 3 different types of pivots --> The EAT method/framework for prioritizing feature requests or pivoting to something net new --> How user research ties into building your value proposition, and a lot more...

Hiten Shah is the founder of several popular software startups—Crazy Egg, KISSmetrics, and most recently, Nira. In this episode, Hiten talks about FYI and its transition to Nira, weighing in on the importance of access control in the hierarchy of collaboration needs. He also talks about pricing and the emotional aspect of pivoting. Be sure to tune in until the end where Hiten shares great advice for SaaS founders. Show Notes [01:05] On the creation of FYI and what inspired Hiten and his team to shift focus [06:35] The problem Nira addresses [12:22] The 3 types of pivots: problem pivot, customer pivot, and product pivot [14:08] The differences between a pivot and a “hop” [17:32] When is it time to pivot? [24:08] About Hiten's team, their approach to product building, and how they reacted to the change in direction [28:18] On doing product-pricing research  [31:00] How to counter the pains of attachment [35:05] Lean into your fears About Hiten Shah Hiten Shah is the co-founder and CEO of Nira, a real-time access control system that provides visibility and management over who has access to company documents in Google Workspace. He is a founder at heart, having started multiple well-known companies. He has also helped thousands of other people with their startups. Links Box Confluence Airtable Slack Profit Well Profile Hiten Shah on Twitter Nira

Their bio (from the AmA post) I'm Hiten, @hnshah on Twitter. Signed up for Twitter in 2006, lucky to be in the first batch of 5,000 users. I tweet about growing startups into businesses and the occasional gif or meme. (example) Founded three SaaS startups (Crazy Egg, KISSmetics, and now Nira), 150+ startup investments, many failed SaaS products, 18 years later, ask me literally anything about SaaS. My biggest monetary failure: Back in the early 2000s I lost $1 million trying to start a SaaS company that never ended up launching. I created a product management course while building Nira with my co-founder. We used to charge $1,600 for it. If you ask me a question, direct message (DM) me, I'll give you an account at no cost to you. Fun fact about me: I'm obsessed with finding the best content on the Internet using Google. So, I might reply to your question(s) with my favorite link that has the answer. Pro tip: Search my tweets using Google. Use this Google search and replace [fill in the blank] with your startup question or related keywords. This trick can be used for any account on Twitter. —— Links Reddit SaaS: https://www.reddit.com/r/saas My Twitter: https://twitter.com/chddaniel

Their bio (from the AmA post) I'm Hiten, @hnshah on Twitter. Signed up for Twitter in 2006, lucky to be in the first batch of 5,000 users. I tweet about growing startups into businesses and the occasional gif or meme. (example) Founded three SaaS startups (Crazy Egg, KISSmetics, and now Nira), 150+ startup investments, many failed SaaS products, 18 years later, ask me literally anything about SaaS. My biggest monetary failure: Back in the early 2000s I lost $1 million trying to start a SaaS company that never ended up launching. I created a product management course while building Nira with my co-founder. We used to charge $1,600 for it. If you ask me a question, direct message (DM) me, I'll give you an account at no cost to you. Fun fact about me: I'm obsessed with finding the best content on the Internet using Google. So, I might reply to your question(s) with my favorite link that has the answer. Pro tip: Search my tweets using Google. Use this Google search and replace [fill in the blank] with your startup question or related keywords. This trick can be used for any account on Twitter. —— Links Reddit SaaS: https://www.reddit.com/r/saas My Twitter: https://twitter.com/chddaniel

Corey shares details on the Hey Marketers acquisition and opens enrollment for his two courses. Chris is eager to move forward after a challenging month and reveals who he hired to create Jetboost tutorial videos. They also talk about having a business vs personal bank account, Corey's Hiten Shah interview on Everything Is Marketing, and the nuances of Stripe payouts.

Welcome to the first episode of Tech Out Loud: The only podcast to bring you impactful blog posts from the biggest names in tech, straight to your ears.Subscribe to Tech Out Loud to listen to articles from the best minds in tech each week. Do you struggle to make decisions sometimes? What product should I build? Which marketing channels should I focus on? How do I increase my ROI? To be able to make the best decisions, you need to be asking the right questions. Hiten Shah is the Founder of Crazy Egg, KissMetrics, and FYI. He's a consultant at 500 Startups, has multiple exits, and is a thought leader in growing B2B SaaS companies. So, it's safe to say that Hiten Shah knows how to grow a successful company by asking the right questions and making the best decisions. In this article, he describes his framework for rapid effective decision making to maximize your limited resources.In this episode, he describes his framework for rapid effective decision making to maximize your limited resources.Listen to the episode now or read the full article: How To Grow Your Startup By Asking Better Questions  "Building a company is a lot like trying to predict the future. You’re looking through a crystal ball to see where the market is moving, and how you can adapt your product accordingly.You have limited cash, which means that you only have a finite amount of time and resources to scale your business. The longer you take to make decisions about your company, the more time and money you burn.Optimizing your startup for speed is the only way to keep your head above the water. The key to optimizing your startup for speed? Learn how to make rapid—but thoughtful—decisions...."To read the rest of Hiten's article, click here:  How To Grow Your Startup By Asking Better QuestionsTech Out Loud is brought to you by Process Street, a free way to manage playbooks and processes for your team, and Sound Advice Strategies, the leading service for podcast setup, production, marketing, and editing.Voted the #1 BPM software by GetApp, if you want a full month of Process Street for free, just click this link: https://www.process.st/audio-gift

On the show today is Hiten Shah. Where do I start with Hiten... most notably he's the founder of the software companies FYI, Crazy Egg, and KISSmetrics. He's also been involved in starting a number of other companies. He writes a newsletter called Product Habits. He does a podcast called The Startup Chat. He angel invests. He has a grand career in tech.I wanted to bring him on because Hiten has been in the world of tech and startups for a long time. And with time and experience comes wisdom. I'm always impressed by the way that Hiten sees the world and how he thinks about marketing. He also has a unique ability to be very objective and honest about himself. We get into this with his companies but he's not afraid to talk about where things have fallen short. And given his experience with Crazy Egg and KISSmetrics, Hiten knows what works and doesn't work — he's seen it all and has been on the forefront of marketing for a long time.You'll hear about what go-to-market model Hiten would start with if he was founding a new startup today, why marketing is everyone's job, why all of his landing pages are just a headline, subheadline, call to action, and some sort of illustration, and why there's no such thing as having done zero marketing.More on Hiten: @hnshah on Twitter FYI The Startup Chat podcast Sponsored by SparkLoop — the referral tool for newsletters. Hundreds of smart newsletter creators use SparkLoop to get more, high-quality email subscribers on autopilot. Get started in 5 minutes and start a free 30-day trial → sparkloop.app/eim

Founder's FAQ: answers to all the possible questions of a founder. Hosted by Ilker Koksal. This episode's guest is Hiten Shah. Hiten is co-founder & CEO of FYI and co-owner of Crazy Egg. Previously, he was the co-founder of KISSmetrics. He is also an investor and advisor to more than 100 companies. In this episode;1-) Setting up values early on2-) The ability to manage other people3-) Accountability, alignment, and communication4-) Handling disagreementsFounder's FAQ is a book for founders and you can pre-order through the website. You can also reach us through @foundersfaq on Twitter, LinkedIn, Instagram, and YouTube.

Camille Ricketts is CMO at Notion. In this episode we're talking about how Notion built a multi-billion dollar brand by humanizing enterprise marketing. Camille was the first marketing hire at Notion and she explains how B2B SaaS enterprise marketing doesn't need to be stiff, boring, and overly-formal but just real, authentic, and human. This approach has helped Notion build a brand valued at over 2 billion dollars with a team of less than 10 marketers within a 50-person company. In this episode, we discuss: - How Notion segments its customer base - How they do enterprise marketing and the shift they're driving towards the consumerization of the enterprise - Notion's approach to brand building, storytelling & crafting their brand voice - The tactics & channels that are working for Notion's marketing team today - How Notion's marketing team measures success Links Notion >> https://www.notion.so/ Obviously Awesome by April Dunford >> https://www.goodreads.com/en/book/show/45166937-obviously-awesome The Culture Code by Daniel Coyle >> https://www.goodreads.com/book/show/33517721-the-culture-code Hiten Shah's Product Habits >> https://producthabits.com/blog/ Figma >> https://www.figma.com/ --- Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Edward on Twitter >> twitter.com/NordicEdward

Welcome to the first episode of Lockdown With Kumar The future of work is remote and distributed - for some companies it will be a 100% transformation, for some partial. Whatever happens, remote work is here to stay. Featuring the host Abhineet Kumar, The World is Going Remote covers: 0:53 Gratitude 1:54 Why I am loving work from home? 2:22 Hiten Shah's Remote Work report highlights 2:51 Remote Work was there even 10 Years Ago at Citrix 3:20 Two interesting CEO takes on remote work: Austen Allred of Lambda School vs Brent Beshore of Permanent Equity (Tech vs Non-Tech) 6:00 Culture tweaks: Podia hosts a virtual retreat 8:00 Culture tweaks: Apurv from Squad hosted a remote townhall 8:23 With remote work, individuals will write more, and writing well will become the most important skill 8:27 Isolation and lack of social opportunities in remote work 9:37 Pragli and Hallway.Chat try tackling isolation 10:09 Unbundling of Clubhouse to cater to enterprise use cases 10:31 Kavita's tweet on employee visibility and upward mobility impacted in the modern remote workplace 11:23 Transformation of MSFT Teams from Nov 2019 to Mar 2020 12:12 Micromanagers will have a tough time with remote work LOL

Today we're going to learn about the skills accumulated and lessons learned from a great marketer throughout the various stops in his career. Joining us today is a titan of modern marketing, Hiten Shah. Hiten is a serial entrepreneur and founder of marketing analytics, collaboration and visualization companies like KISSmetrics, Crazy Egg, and his current project, FYI, which is a tool that helps teams search and organize all of their documents in one place. In addition to his operating roles, Hiten is the creator of Quick Sprout marketing blog, The Startup Chat Podcast, and he's an advisor to over 50 startups. Show NotesConnect with:Hiten Shah: Website // LinkedInThe MarTech Podcast: Email // LinkedIn // TwitterBenjamin Shapiro: Website // LinkedIn// TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Product Love, I talked to Hiten Shah, co-founder of FYI, Product Habits, KISSMetrics and Crazy Egg, about feature adoption and retention.

Today, my guest is Hiten Shah Hiten is the co-founder of several software companies, including Crazy Egg, KISSmetrics, and most recently FYI. He is an early stage investor and advisor for over 120 different startups, including famously distributed teams like Buffer and Automattic. In this episode you will learn: How to manage your distributed team's workflow at scale Why being spread out over multiple time zones becomes a massive strength for remote teams Why Hiten would actually avoid making in person team meetups about work at all Hiten's thoughts and predictions on future VC investment into remote companies The never before shared story behind Hiten's Twitter handle And with that I give you…Hiten Shah

What struck me most when talking with Hiten was the clarity of his thinking and his honesty/transparency. The beginning of the conversation went in a unique direction, and I'm glad it did as it allowed us to discuss some of the more nuanced and complex dynamics that arise when building businesses from nothing. Hiten has been in this industry and creating products for many years; he spoke to the evolution of his thinking in many areas, including giving advice, pressure and removing mental/emotional road blocks instead of breaking them. We of course talked about remote work in depth. Having built many different distributed teams, both self-funded and vc backed, Hiten has some interesting and valuable insights when it comes to remote teams. This was one of our most interesting and in depth conversation with a leader in the remote work space. I hope you enjoy it as much as we did! Hiten's current company, FYI, is working to solve one of the major issues of remote work by making it easier to access and organize documents. You can check what he and his co-founder Marie Prokopets have built at usefyi.com. Also, be sure to check out their Remote Work Report, one of the most comprehensive handbooks to all things remote work, and one that we were lucky enough to contribute to! And of course, follow Hiten on Twitter: @hnshah The book that Hiten would force everyone to read: The Courage to be Disliked by Alfred Adler

Hiten Shah (@hnshah) is a startup investor and the co-founder of FYI, a company that has developed research-based software to help people find their documents as quickly as possible. In this talk, we explore the connection that is gradually flourishing between two seemingly distinct worlds: Technology and Spirituality. Hiten has a lot of insights to share and is keen to delve into the many different ways in which computers, the human condition, and business intertwine with each other. If you're interested in either of these topics, you can't miss this one. Follow along: (04:33) - Is the human experience necessarily a spiritual one? (08:20) - Hiten's personal experience with the internet (12:06) - What is Hiten's view on the relationship between technology and spirituality? (16:57) - Shadow work: what is it? (22:45) - Samskara, energy body and the essence of observation (29:18) - Judgment vs. Discernment (33:07) - What is Hiten most excited about right now? (37:05) - Start, Grow, Scale - the changing nature of a business (42:22) - How relevant is memorization in the face of unlimited digital storage? (48:27) - What does Hiten think about predicting the future impact of technology? (51:42) - What projects is Hiten currently working on? (54:17) - Hiten's relationship with stress and creativity Please subscribe to Crazy Wisdom wherever you listen to podcasts, and leave us a rating and review in Apple Podcasts.

Sponsored By Knit. Today we're going to learn about the skills accumulated and lessons learned from a great marketer throughout the various stops in his career. Joining us today is a titan of modern marketing, Hiten Shah. Hiten is a serial entrepreneur and founder of marketing analytics, collaboration and visualization companies like KISSmetrics, Crazy Egg, and his current project, FYI, which is a tool that helps teams search and organize all of their documents in one place. In addition to his operating roles, Hiten is the creator of Quick Sprout marketing blog, The Startup Chat Podcast, and he's an advisor to over 50 startups. Episode TranscriptConnect with:Hiten Shah: Website // LinkedInThe MarTech Podcast: Email // LinkedIn // TwitterBenjamin Shapiro: Website // LinkedIn// TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As the founder of multiple successful SaaS companies, Hiten shares the pitfalls of being too nice as a leader. Every few weeks as part of The Heartbeat, I asks one question to a founder, CEO, or business owner I respect about their biggest leadership lesson learned. This week, I interviewed Amir Salihefendić is the founder and CEO of Doist.… Read the full article

In this episode of The Growth Hub Podcast we're joined by two superstars of SaaS, Marie Prokopets & Hiten Shah, co-founders of Draftsend & Product Habits, as we hear their views on how to build, launch and market new products in SaaS, including: - The product strategy for Draftsend - The marketing strategy when launching Draftsend + Hiten's key learnings from earlier ventures - How to leverage Product Hunt when launching new products - Hiten and Marie's plans for developing both product & marketing as Draftsend looks to scale up - How you can overcome your fears of public speaking so you can crush it next time you're on stage - What Hiten and Marie have planned for the future and where they go to read and stay up to date on all the latest things in SaaS Marie and Hiten's newest product FYI >> https://usefyi.com/ Draftsend >> https://draftsend.com Product Habits >> https://producthabits.com/ The Artist's Way by Julia Cameron (Marie's Book Pick) >> https://www.amazon.com/Artists-Way-25th-Anniversary-ebook/dp/B006H19H3M/ref=sr_1_1?s=digital-text&ie=UTF8&qid=1521466335&sr=1-1&keywords=the+artists+way The War of Art by Steven Pressfield (Hiten's Book Pick) >> https://www.amazon.com/War-Art-Through-Creative-Battles/dp/1936891026/ref=sr_1_4?s=books&ie=UTF8&qid=1521467307&sr=1-4&keywords=The+War+of+Art "Growth hacking was invented with a mint julep and two beers" >> hitenism.com/growth-hacking Follow Marie on Twitter >> https://twitter.com/marieprokopets Follow Hiten on Twitter >> https://twitter.com/hnshah --- Advance B2B >> www.advanceb2b.com/ Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Edward on Twitter >> twitter.com/NordicEdward

In today's episode, we're talking to Hiten Shah. Hiten has started three SaaS companies since 2005 - Crazy Egg, KISSmetrics and Quick Sprout - all with his co-founder, Neil Patel.

In today's episode, we're doing things a little differently. Over the past couple of months, I've been busy recording more than 50 video interviews that have yet to see the light of day. And today, I want to give you a little preview of what's coming your way...

Hiten Shah has started three SaaS companies since 2005, Crazy Egg, KISSmetrics and Quick Sprout. He's an active advisor and investor in startups. He has an email newsletter called SaaS Weekly where he shares the best links of the week for anyone interested in SaaS businesses.   In this episode you'll learn: [01:00] How has market changed in the last 10 years? [03:00] How did Hiten manage to make money in his consulting company when he started out? [07:30] How did Hiten come up with Crazy Egg? [09:22] What is Hiten's main focus at the moment? [11:00] How does Hiten approach his business endeavors? [11:50] How did they implement an agency model on Quick Sprout? [15:00] How to look at your internal processes? [16:17] How to make sure that your client is happy with what you're delivering? [17:36] The right questions to ask to get feedback? [18:14] How to deal with negative feedback? [19:27] How has agency model changed since 2004 to now? [20:46] How to think about outsourcing to agencies?   Links mentioned: Hiten on Twitter Hiten's Newsletter - Product Habits   Brought to you by Experiment 27. Find us on Youtube here.   If you've enjoyed the episode, please subscribe to the Digital Agency Marketing Podcast on iTunes and leave us a review for the show.

Today we discuss how our respective businesses have begun on-boarding customers to our new products. The Shopify checkout app is growing and Jordan and his team are learning what makes the app successful. Brian has begun on-boarding clients on to the Audience Ops Calendar. We discuss what we're learning from these processes and how that will change how we move forward. Microconf Vegas is just around the corner. Jordan will be giving a talk to the event. He shares what has inspired his talk. [tweetthis]Even if I know what I'm focused on this quarter, things tend to change when I leave MicroConf. - Brian[/tweetthis]  Some of the other things we discussed in today's episode are: Lessons Jordan's team has learned from Hiten Shah's course. Should a customer support employee be full time? Why SaaS is so competitive. Why you can't please everybody. The upcoming Microconf Vegas. Why Brian shut down Audience Ops Express. [tweetthis]You need like a north star of what your product does or it's easy to get pulled in different directions. - Jordan[/tweetthis] Resources Mentioned Today: Carthook - Shopify Checkout App Audience Ops Calendar BootstrapTour Microconf As always, thanks for tuning in. Head here to leave a  review in iTunes.

What makes a killer SaaS product? How do you get customers and keep them?   Introduction Neil Patel, together with his brother-in-law Hiten Shah, is currently operating three SaaS companies, Crazy Egg, HelloBar, and KISSmetrics. Some of Neil's clients include such well-known companies as Amazon, NBC, General Motors, HP, and Viacom. Entrepreneur Magazine says that they "created one of the 100 most brilliant companies in the world." The Wall Street Journal calls Neil a "top influencer on the web," and Forbes calls him "one of the top 10 online marketers." He has been recognized by the United States House of Representatives, President Obama named him one the Top 100 Entrepreneurs Under the Age of 30, and the United Nations has distinguished him as one of the Top 100 Entrepreneurs under the age of 35.   Neil talks about his first businesses and how trying to copy Monster.com led to him learning internet marketing. He talks about borrowing money to start a cloud hosting company before such things existed, losing all of the borrowed money, and paying it back. He discusses why he and Hiten Shah started CrazyEgg and KISSmetrics. He then discusses why SaaS companies need to solve customer problems and provide awesome customer support. He discusses the importance of support and why he keeps all of his in-house. Even today he spends some time fielding customer service calls to stay grounded and connected with his customers. Neil's advice for retaining your clients is to keep them happy and provide them with SaaS solutions they can't live without.   Key Segments [01:50] Ron introduces Neil Patel. [02:40] Entrepreneurship was in Neil's blood. [03:25] Neil started his first business as a freshman in high school. [04:35] Set his sights on becoming an Oracle consultant when he didn't even know what Oracle was. [05:10] Neil began to look for jobs as an Oracle consultant on Monster.com but ended up analyzing Monster.com's business model. What did he learn? [06:00] Neil learned that he needed to drive traffic to his website and how to do it. [06:45] Neil applied himself and learned Internet marketing. [06:55] Neil compares Internet marketing to the presidential election system. [07:20] People who provide a good product or service tend to win. [07:30] Simplicity is the ultimate sophistication. [08:05] Neil shares how he acquired a client for $3,500 a month from a talk about how search engines work in a college class. [08:50] Neil begins to partner with Hiten Shah. They start an Internet ad agency. [09:30] They began to invest in a cloud hosting company before there were such things and lost a lot of borrowed money that he had to pay back himself. [10:05] Neil and Hiten transition to CrazyEgg. [10:30] What was the painful problem CrazyEgg was designed to solve? [11:20] How did they make CrazyEgg profitable? [12:10] What's the best way to ensure that you venture into a good SaaS product? [12:15] SaaS is all about solving a problem. [12:40] They wanted to tackle a larger problem with KISSmetrics [13:50] What advice does Neil have for SaaS entrepreneurs considering taking on investors? [14:45] Neil wants to share what he has learned with others. [15:10] What is Quick Sprout? [15:35] Neil's long-term goal is to work with non-profits. [16:05] Neil believes awesome products and killer support are the key to a good SaaS product. [16:25] What is awesome support? [16:45] Support response should be fast, accurate, concise, clear, and actionable for the other party. [16:55] Solve as much as you can on your end before reaching out to the customer. [17:00] Neil keeps all of his support in-house because it is too important to outsource. [17:10] Neil personally deals with support on a weekly basis because it helps him understand pain points. [17:35] The best SaaS product is a subscription-based model. [18:15] Neil is a fan of the freemium model to get customers in and upsell a portion of them. [18:40] Always keep learning. [18:55] Neil recommends Moz blog, Search Engine Land, Quick Sprout blog, and the KISSmetrics blog as valuable resources.   Resources Mentioned CrazyEgg - heat maps to see what people are doing on your website KISSmetrics - "key insights and timely interactions to turn visitors into customers" KISSmetrics blog - "a blog about analytics, marketing, and testing" Moz blog - "The industry's top wizards, doctors, and other experts offer their best advice, research, how-tos, and insights—all in the name of helping you level-up your SEO and online marketing skills." Quick Sprout - Neil's personal website Quick Sprout blog - Neil's blog on Quick Sprout Quick Sprout University - Neil provides resources to learn about online market subjects like SEO, link building, content marketing, social media, paid advertising, email marketing, reputation management, and conversion optimization SaaS Business Podcast - this podcast's website Search Engine Land - all about search engines including current events  

Hiten Shah is the co-founder and president of analytics companies KISSmetrics & Crazy Egg. He founded KISSmetrics with Neil Patel in 2008. The company has raised over $10M in funding and is used by thousands of companies around the world. Hiten is also an advisor and investor who's actively involved in the software industry. Links & Resources Mentioned KISSmetrics Crazy Egg SaaS Weekly Hiten Shah - @hnshah | hnshah [at] gmail [dot] com Omer Khan - @omerkhan Enjoyed this episode? Subscribe to the podcast Leave a rating and review Follow Omer on Twitter Need help with your SaaS? Join SaaS Club Plus: our membership and community for new and early-stage SaaS founders. Join and get training & support. Join SaaS Club Launch: a 12-week group coaching program to help you get your SaaS from zero to your first $10K revenue. Apply for SaaS Club Accelerate: If you'd like to work directly with Omer 1:1, then request a free strategy session.

In this episode, Hiten Shah reveals some of his key mindsets for starting businesses and maximizing learning in his daily life. We discuss everything from how to take advantage of industry access and get inside the heads of your customers, to how to best leverage your time and be a good person.