Podcasts about casualty insurance

In this episode of Insurance Town, I get to interview my good friend Casey Armstrong of Canopy Connect. We dive into the innovative ways Canopy Connect is revolutionizing data collection for insurance agencies. Casey shares insights on how their platform simplifies client interactions, enhances data accuracy, and integrates seamlessly into existing workflows. Join us for an engaging discussion on the future of insurance technology and how agencies can leverage these tools for growth and efficiency..In this episode: Casey shares his journey with Canopy Connect from its inception in 2020 and how agency data collection has evolved.The simplicity of using QR codes and custom referral links to streamline prospect interactions.How Canopy Connect's Trailhead feature offers flexible, choose-your-own-adventure insurance pathways.The real-world impact of instant loss runs and deck pages extracted directly from carriers' systems.The role of AI in automating mundane tasks, freeing agents to focus on trusted advisory.Unique marketing strategies like limo rides and conference appearances to connect with customers creatively.The importance of human oversight in AI solutions to ensure accuracy and trust.Case stories illustrating premium increases through correct coverage and client advocacy.Practical tips for agencies new to Canopy Connect, including the ease of integrating it into current workflows.Casey's heartfelt message on gratitude, technological progress, and the future of insurance. Timestamps: 00:00 - Welcome to Insurance Town & Casey Armstrong intro 00:29 - Canopy Connect: The one-click solution for agencies 00:58 - The benefits of automation and the Trailhead feature 01:26 - AI for insurance: saving time and improving accuracy 02:23 - Exploring innovative marketing strategies and conference fun 03:00 - Casey's background, biking stories, and Northwest Arkansas 07:28 - How Canopy Connect transforms prospect engagement 08:08 - The value of instant carrier data and loss runs 09:39 - Bringing human oversight to AI automation 10:34 - The manual effort saved by AI and data accuracy 12:23 - How deck pages from carriers eliminate errors 15:08 - Commercial accounts insights and loss history access 16:13 - Simplified onboarding for new users of Canopy Connect 16:53 - Embedding Canopy into existing agency workflows 20:16 - Real-world client stories: under-insured homes & premium impacts 24:28 - Trailhead: The flexible, customizable journey paths 28:23 - The speed and efficiency benefits of Canopy Connect 30:34 - Lead tracking and prospect management dashboard 36:37 - Creative marketing: conference limos & branded experiences 38:35 - Heartfelt messages to existing customers and prospects 42:08 - Casey's call to action: harnessing technology for growth & successResources & Links: Canopy Connect - Streamline client data collection and quoting1Fort AI - AI automation for insurance submissions and quotingMAV - Text messaging solutions for prospect qualification Casey Armstrong on LinkedIn Connect with Casey: LinkedIn Email: casey@usecanopy.com Note: This lively and authentic discussion highlights cutting-edge solutions shaping the future of insurance. Whether you're an agent, agency owner, or industry innovator, Casey's insights will inspire your next move—embrace technology, improve efficiency, and grow your business with confidence.

In this week's episode of Insurance Town, I had the privilege of interviewing my friend Ema Roloff of Roloff Consulting. Ema and I dive deep into what it really means to lead in today's digital world, especially in an industry built on relationships, trust, and communication.Ema shares her journey from education into digital sales and consulting, along with the lessons she learned during the COVID era that completely transformed the way she approached content, technology, and leadership. This conversation is packed with practical insights for insurance professionals, business owners, marketers, and anyone trying to navigate change without losing authenticity along the way.We talk about the power of educational content, why relationship-building still wins, how to use AI intentionally, and what it means to become a true digital leader inside your organization.If you've ever struggled with showing up online, wondered how to balance authenticity with innovation, or felt overwhelmed by the pace of change in business today, this episode is for you.Timestamps 00:00 – Introduction and episode overview  07:25 – Overcoming sales challenges through content and education  09:33 – Why relationship-building beats traditional sales tactics  11:45 – Long-term trust development and sales cycles  13:09 – Creating authentic, value-driven content for B2B success  22:06 – Change management and decision fatigue  24:24 – Moving from product-focused to problem-focused content  26:55 – The mindset of serving and educating through social media  31:36 – Balancing authenticity with experimentation and technology  36:31 – Intentional implementation of AI and tech solutions  46:33 – Avoiding hype cycles and focusing on purposeful growth  54:32 – Reflecting on COVID as a catalyst for growth and innovation  59:10 – Ema's current work and how to connect with her And as always, thank you to our amazing sponsors: Canopy Connect  MAV  1Fort AI Be sure to subscribe, leave a review, and share this episode with someone in the insurance industry who could benefit from the conversation.-----------------------------------------------------------------------------------------------------------------------------------------------The Sassy Happy- For all of your corporate gifting needs- contact Mysassyhappy@gmail.com for more information on all things client gifts, employee gifts, or personal gifting to your best friend or favorite person too. :) 

On May 19, 2026, 914INC. proudly celebrated its 16th annual Wunderkinds Awards with a special cocktail reception at the Mamaroneck Beach & Yacht Club. This year's event honored 26 exceptional professionals under the age of 35 who were handpicked by the magazine's editors for their standout talent, innovative thinking, and meaningful contributions to the Westchester community. Featured in the May/June 2026 issue, these rising stars represent the future of the region's business landscape. A warm congratulations goes out to all of this year's honorees, along with a sincere thank you to the event sponsors who helped make this memorable celebration possible.Westchester Talk Radio host Joan Franzino Teddy Bugniazet, a Property and Casualty Insurance Broker at Marsh McLennan Agency, specializing in risk management and insurance programs for small to middle-market businesses. A Manhattanville University alumnus who grew up in Rye and now lives in Port Chester, Teddy has built a robust local network over the last three years. He enjoys the dynamic challenge of analyzing corporate risk and helping business owners navigate changing exposures.

In this episode, Jay Wolfberg shares his remarkable journey from a small Connecticut town to leading a $32 million agency in Florida, and discusses his insights on scaling, client relationships, and franchise models in the insurance industry. Whether you're an aspiring agent or an industry veteran, Jay's strategic approach to responsiveness and authenticity offers valuable lessons for growth and success.Timestamps00:00 - Introduction and episode overview 02:24 - Meeting Jay Wolfberg and intro06:17 - The importance of selling on value versus price09:02 - How Jay figured out his agency's unique value proposition 11:37 - Handling commoditized auto coverage and understanding customer needs & growth y to a $32 million book14:40 - The secret to hyper-responsiveness and proactive customer service 18:48 - Creating an effortless, customer-centric experience 22:41 - Building and leading a franchise with WeInsure 37:21 - The structure and benefits of the WeInsure39:00- how to find JAY1Fort: AI for insurance agencies, automating submissions, quoting, and binding to save time and win more commercial PNC.Canopy Connect: The one-click solution for getting deck pages needed to quote prospects.MAV: AI-powered insurance expert managing unlimited leads with friendly text to qualify, quote, and connect prospects to agents.Resources & LinksWeInsure GroupJay Wolfberg's emailConnect with Jay WolfbergLinkedInTwitter

In this episode, Tyler Brown shares a grounded and practical look at what actually drives success in insurance sales. Drawing from his upbringing and career journey, Tyler explains why authentic listening is still the most underrated skill in the business. He breaks down how emotional connection influences buying decisions, how to ask better questions, and why consistent follow-up separates top producers from everyone else.The conversation also explores how tools like AI, including platforms like Nova Intel, can sharpen sales performance without replacing the human element. If you are looking to improve close rates, build stronger client relationships, and bring more intention into your sales process, this episode offers a straightforward roadmap.A quick thank you to our sponsors who make conversations like this possible: 1Fort, Canopy Connect, and MAV.What You'll Learn: Why listening is more powerful than pitching in today's sales environment  How emotional triggers influence buying decisions  Practical ways to improve your follow-up process  The art of asking deeper, more meaningful questions  How AI can support, not replace, strong sales habits  Why trust is built through honesty and transparency, not pressure Key Takeaways:Tyler makes a strong case that most sales problems are not pipeline problems, they are communication problems. Agents often talk too much, assume too much, and follow up too little.One of the biggest shifts discussed is moving from surface-level conversations to deeper discovery. When you slow down and truly understand what matters to a client, your recommendations become more relevant and your close rate improves naturally.Another important theme is consistency. Follow-up is not complicated, but it does require discipline. The agents who win are the ones who stay in front of prospects in a thoughtful and helpful way.On the technology side, AI is positioned as a tool for refinement. Whether it is helping analyze conversations, suggest better questions, or improve messaging, it gives agents an edge if they are willing to use it.Notable Quotes: “If you listen long enough, people will tell you exactly how to sell to them.”  “People don't buy policies, they buy peace of mind.”  “Follow-up isn't about being pushy, it's about being present.” Canopy Connect If you're still chasing down dec pages and playing email tag with clients, you need to check out Canopy Connect. It's a simple tool that lets your clients securely share their current insurance information in minutes. That means faster quoting, cleaner data, and a much better client experience. It takes friction out of the process, which is something every agency can benefit from.MAV Finding good people is one of the hardest parts of running an agency right now. MAV helps solve that by connecting you with trained, remote insurance professionals who are ready to step in and contribute. Whether you need help with service, sales support, or operations, MAV gives you a way to scale your team without all the traditional hiring headaches.1Fort (1fort.ai) 1Fort is bringing AI into the insurance workflow in a practical way. This isn't about hype, it's about helping agencies move faster and make smarter decisions. From streamlining submissions to improving how you manage data and communication, 1Fort helps you operate more efficiently so you can spend more time where it matters most, building relationships and growing your book.

In this episode of Insurance Town, Kevin Deutsch joins the show to unpack what's really happening in the health insurance space right now. From the growing role of AI to the emergence of ICHRA as a disruptive model, Kevin brings a practical perspective on where the industry is headed and what it means for agents, brokers, and agencies.The conversation digs into how technology is reshaping distribution, why data management is becoming a competitive advantage, and how personalization is moving from buzzword to reality. If you've ever felt like health insurance is overly complex, this episode helps simplify what matters and where to focus.Key Takeaways: Health insurance remains overly complex, but simplification is coming through better technology and data use  AI is only as effective as the data behind it, making data organization critical for agencies  ICHRA is creating new opportunities and challenges for brokers in the benefits space  Commission structures and distribution models are continuing to evolve  Personalization is not a future idea, it is actively shaping how coverage is designed and delivered today  Agencies that understand and adapt to these shifts will be better positioned for long-term growth  00:00 – Introduction 09:02 – Changes in Health Insurance Distribution 12:05 – The Role of Brokers in Health Insurance 15:06 – The Shift in Commission Structures 18:10 – The Impact of ICRA on Health Insurance 24:10 – Future of P&C Agencies in Health Insurance 29:57 – Understanding ICRA and Its Value 32:29 – Adoption of AI in Health Insurance 38:05 – Data Management for AI Utilization 40:26 – Trends in Personalization of Health Insurance 43:21 – Preparing for Personalized Benefits 44:42 – The Rise of Provider Sponsored Health Plans  48:59 – Softheon Mission and ServicesSponsorsCanopy ConnectMav1Fort AI Goli 

In this weeks episode we release more from the Lazy River, Casey Nelson's idea that has been such an amazing addition to the show. I appreciate all of the feedback I have gotten from these, so I will leak a few more out over time!  This clip is a continuation of the part 2, where we get into mental health, and leadership principles etc. sponsored by:Canopy ConnectMAV1Fort AI 

This Week In Insurance Town, we uncover practical insights and inspiring stories with Chelsea Bell Carpenter as she shares her journey through the insurance industry, mental health strategies, and the importance of intentional living to combat burnout. This conversation empowers listeners to redefine success, build confidence, and prioritize well-being amidst today's fast-paced world.Chelsea's diverse insurance career and lessons learnedRecognizing and managing burnout in a hyper-connected societyStrategies for building confidence and resilienceThe importance of boundaries, alone time, and intentional activities Generational shifts in attitudes toward work, health, and life balance Practical tools to reconnect with yourself and reduce stress In this episode You will also hear...  Chelsea's unexpected journey from insurance rookie to industry leaderHow wildfires and claims transformed her understanding of service and empathyThe true definition of burnout and how to identify its symptomsWhy organizations play a role in employee burnout and how individuals can take controlSimple somatic tools to calm your nervous system during stressful momentsThe cultural shift away from "busy as a badge of honor" toward conscious livingTips for carving out quality family time and developing passions outside of workAddressing fears of AI and automation: embracing technology as an allyThe importance of vulnerability and authentic leadership Timestamps00:00 - Welcome to the episode and introduction of Chelsea Bell Carpenter 06:29 - Wildfires, service, and the human side of insurance claims 16:22 - Developing confidence and overcoming fear of failure 21:59 - Managing stress responses in our technology-driven world 24:29 - Building stronger family and personal boundaries 26:42 - The impact of social media and constant connectivity 34:52 - How to distinguish between stress and burnout 37:14 - Strategies for organization, work-life balance, and hobbies 42:13 - The power of solitude and true rest in a busy society 46:42 - Addressing generational differences and future outlooks on burnout 53:33 - Organizational vs individual responsibility for burnout 55:57 - How to work with Chelsea for consulting, speaking, or events Chelsea Bell Carpenter — Connect and explore coaching and speaking servicesChelseaBellCarpenter.com — Website for programs and contactDerek Streep's Comedic Bit — Humorous take on taking breaks Connect with Chelsea Instagram Twitter LinkedIn Final note:Prioritize your health, set boundaries, and reframe what it means to be successful. Remember, taking time for yourself is not a luxury it's a necessity. You are worthy of space, rest, and peace.Sponsors:Canopy Connect MAV1Fort

 In this episode, Jason Peacock shares invaluable insights from his nearly three-decade career in insurance, emphasizing the importance of relationships, niching, and strategic follow-up. Whether you're just starting out or a seasoned pro, you'll find practical tips on building lasting client and carrier partnerships, navigating industry changes, and avoiding common pitfalls.Key Topics: The evolution of industry technology from paper directories to AI-powered tools The critical role of relationship-building with carriers and clients for long-term success How niching in specific industries can accelerate growth and simplify prospecting The importance of response time and follow-up in maintaining client trust Strategies to identify ideal clients and develop a targeted marketing approach The value of maintaining a well-structured system to prevent deals from falling through the cracks Lessons learned from setbacks, including the importance of asking tough questions early How to leverage existing relationships and reputation to find repeat business The significance of saying “no” to class types or clients that don't align with your goals Practical advice for new producers and agency owners to accelerate their learning curve Timestamps:  02:08 - Industry changes: from directories to digital 07:23 - The evolution of email and accessibility in insurance 12:00 - The irreplaceable value of personal client interactions 13:12 - Building and maintaining strong carrier relationships 15:36 - The importance of niching 27:36 - Niching and client profile optimization 30:41 - After securing clients: how to maintain and expand relationships 35:30 - Going where your best clients are and leveraging environments 40:30 - Systems to prevent follow-up failures and keep deals alive 45:17 - Handling clients outside your niche and collaborative referral networks 50:00 - Mentoring young producers and industry training 53:56 - Closing remarks and appreciation for industry peers SponsorsCanopy Connect Goli Nutrition MAV Insurance AI Connect with Jason Peacock: Website: JasonCPeacock.com LinkedIn: Jason Peacock Twitter: @JasonCPeacock Note: This episode is packed with actionable insights that cut through industry noise—great for agents, carrier reps, and aspiring producers alike.

In this weeks episode of Insurance Town, The Mayor Heath Shearon, sits down with Valerie Bowden, founder of Crdle, to discuss the evolving landscape of outsourcing and the unique opportunities Africa presents. Valerie shares her journey from backpacking across Africa to establishing a successful outsourcing company that champions fair wages and ethical practices. Discover how Crdle is changing the game by connecting businesses with talented professionals from the continent. Introduction[03:15] Valerie's JourneyValerie shares her adventurous backpacking trip across Africa How her experiences led to the founding of Cradle[10:45] The Cradle MissionDiscussion on ethical outsourcing and creating sustainable jobs The importance of fair wages and supporting African talent[18:30] Bridging the GapHow Cradle connects African professionals with global businesses Success stories and client experiences[25:00] The Role of AIValerie's insights on AI's impact on virtual assistants How AI tools enhance the capabilities of offshore teams[32:15] Tips for Hiring Offshore TalentValerie's advice for businesses looking to hire from Africa Best practices for onboarding and training virtual assistants[40:00] Closing ThoughtsValerie's vision for the future of outsourcing Final words and how to connect with Valerie and CradleSponsors:Canopy Connect: Revolutionizing the way agencies handle client data with their innovative intake form platform. Learn more at usecanopy.com.MAV- Ditch the call center and Hire Mav. Goli- GoGoli.com/MayorWant to work with Crdle ?want to contact Valerie Bowden

You know that room in grandmas house that was that room that you didn't sit in the furniture, you didnt touch anything? It was just pretty and you gotten threatened every time you went into that room?In this weeks episode, Monica Adwani, CPIA and I talk about that, and tie it into something that makes us cringe in the insurance industry. She also shares her extensive journey through the insurance industry, her insights on client communication, the importance of relationship-building, and how leveraging data and technology can transform agency operations. Discover practical tips on serving diverse communities, embracing AI, and enhancing efficiency to grow your insurance business.We discuss role of client education in building long-term trust. Monica breaks down how taking the time to truly educate clients not only strengthens retention, but positions you as a true advisor, not just a policy seller.And of course, we laugh a lot , we talk about our teenagers , life , Karate, and all kinds of other random topics too!!00:00 Reunion and Reflections03:01 Monica's Journey in Insurance06:01 Understanding the Carrier Perspective08:59 The Importance of Insurance Education12:08 Cultural Sensitivity in Insurance14:58 Effective Communication Strategies18:03 Adapting to Generational Differences18:37 Generational Communication Shifts21:49 Building Trust in Client Relationships24:38 The Role of Agents in a Digital Age27:50 Operational Efficiency in Agencies31:41 Time as the New Currency35:00 Leveraging AI for Better Decision MakingJump in and check it out Sponsored by:Canopy Connect Mav Goli Nutrition

In this episode, Lamar Garrett from Redbird Security delves into the critical importance of agency-specific cybersecurity tailored for insurance businesses. He discusses how proactive hardware and software maintenance can significantly reduce downtime, while the integration of AI streamlines operations and enhances security protocols. Lamar highlights the differences between general IT providers and insurance-specific MSPs, emphasizing the need for compliance with state and federal data regulations. He also shares best practices for integrating new technology, managing shiny objects, and preventing breaches through layered security and cyber awareness training. Additionally, Lamar addresses the impact of legacy hardware on security vulnerabilities and the importance of building strong relationships and trust within the insurance industry, along with strategies to improve communication about cybersecurity to agency owners.Lamar emphasizes that tailored cybersecurity, proactive hardware management, and clear communication are crucial for insurance agencies to protect their data and scale efficiently. His insights highlight that investing in industry-specific IT solutions is not just smart but necessary in today's digital landscape.Timestamps:00:00 - Introduction to Lamar Garrett and Redbird Security06:25 - The importance of insurance-specific IT solutions08:41 - How cybersecurity breaches impact large organizations and why agencies are at risk12:48 - Common misconceptions about insurance cybersecurity needs16:41 - Optimizing agency tech stacks for efficiency and compliance24:23 - Response times and minimizing downtime for agency management systems28:40 - How AI is transforming insurance IT security and operations32:38 - The hidden costs of aging hardware and legacy systems37:40 - Final thoughts on securing agency data and building industry trustResources & Links:Redbird SecurityRedbird Security on LinkedInApplied Epic MSP PartnershipMicrosoft CopilotEZLinks SoftwareCybersecurity Awareness CartoonsBook: "The Art of Cybersecurity" by David S. TanenbaumConnect with Lamar Garrett:LinkedIn - Lamar GarrettRedbird SecuritySponsors:MavCanopy ConnectGOLI

It's another episiode of Insurance town from the Lazy river!! With Ben Morrow, Brenden Corr, Marques Ogden, Jessica, Casey Nelson, Caleb Cramer, etc. Its FunSponsorsCanopy Connect MAVGoli= Go.Goli.com/Mayor

In this episode of Insurance Town, the Mayor sits down with his good friend, Emily Merola. Emily Merola is an executive presence expert, speaker, and founder of The Blazer Society who helps leaders go from overlooked to unmistakable. Through her work in Image + Impact and identity-first leadership, Emily equips leaders to bridge the gap between who they are and how they lead so they communicate with clarity, step into alignment, and own every room they enter. With more than 20 years of executive leadership experience and as a Maxwell Leadership Certified Speaker, Trainer, and Coach, Emily has influenced over 10,000 professionals worldwide through keynotes, retreats, and global leadership forums. She is trusted by organizations and event leaders to open and close high-stakes conversations, and is known for delivering high-energy, high-impact experiences that blend strategic insight with powerful personal transformation. She joins us to day and shares her inspiring journey from the early days of her insurance career to becoming a trusted leader and coach. We explore the importance of authenticity, self-awareness, and faith in building genuine relationships and impactful careers.In this episode:Emily's beginnings in New York City insurance and her rapid rise through different sectorsThe power of self-awareness in discovering your strength zoneHow authenticity and vulnerability foster real relationshipsNavigating confidence challenges and stage frightThe role of faith and core values in decision-makingBuilding a leadership brand that empowers women through The Blazer SocietyThe significance of having a coach and mentors (including John Maxwell) for growthStrategies for overcoming feeling overlooked or stuck in your careerHow inner work and community create resilience in uncertain marketsTimestamps: 00:00 - Welcome and introduction to Emily Morolla 02:08 - Emily's professional background and journey into insurance 04:33 - Early lessons from the insurance industry and career milestones  10:31 - The through line: Trust and relationship-building in insurance 12:20 - Balancing confidence, vulnerability, and industry norms 16:46 - Seasons in career and embracing change 122:28 - Faith as a guiding force in personal and professional life 25:33 - Authentic relationships and maintaining consistency 28:46 - Introducing The Blazer Society and empowering women leaders The motivation behind creating a space for growth and impact 33:21 - The power of personalized branding and leadership identity 36:57 - Overcoming stage fright and building presentation confidence  Resilience, storytelling, and embracing vulnerability 43:20 - Practical steps for those feeling stuck or overlooked and importance of coaching, environment, and community 45:32 - Final reflections and gratitude for genuine connectionResources & Links:The Blazer SocietyContact Emily ISC Group - Women Leaders in InsuranceSponsors of todays show Goli Nutrition Canopy Connect MAV

The Future of AI in Marketing & Insurance: Insights with Cameron LaboudiIn this week's episode, the Mayor Heath Shearon sits down with Cameron LiButti of BidView Marketing. These two dive into the transformative power of artificial intelligence in reshaping marketing strategies and customer engagement, particularly within the insurance industry. They explore practical advice and emerging trends, offering listeners insights on how to adapt and thrive in this rapidly evolving landscape. Explore how artificial intelligence is transforming marketing strategies, SEO, and customer engagement, especially within the insurance industry. Cameron Libutti shares practical advice, emerging trends, and how professionals can adapt to this rapidly evolving landscape.Key TopicsThe evolving role of AI commercials in Super Bowl marketing and industry impactsHow AI platforms like ChatGPT, Claude, and Gemini are changing search behaviorsThe importance of local community positioning over broad claimsDifferentiating your business through brand imagery and reviewsThe shift from traditional SEO to AI-focused citations and content strategiesTactical tips for small agencies on landing pages and content structureHow interest graph algorithms influence short-form and long-form contentThe emerging concept of GEO (Generative Engine Optimization) and AI rankingsPractical steps for professionals to optimize their presence in AI-driven searchesThe power of AI in rapid prototyping and business data intelligenceTimestamps00:00 - Welcome and episode overview: AI's impact on marketing and insurance 07:11 - Cameron's journey from engineering to marketing and digital strategy 12:22 - The importance of local community positioning in professional services 14:36 - Creative outreach ideas: giving away cookies to nurture leads 17:13 - How to position yourself as the best in your local market 18:04 - Using imagery and reviews to build trust and credibility 21:24 - The relevance of SEO in an AI-powered search landscape 22:51 - The disruptive influence of generative AI like ChatGPT on traditional search 26:11 - Tracking AI-driven leads and measuring success 28:22 - How local agencies can succeed with traditional SEO 35:41 - Navigating social media algorithms: long vs. short-form content 39:20 - Introduction to GEO: Generative AI engine optimization 40:11 - Understanding AI rankings and data personalization 42:31 - Practical steps for agencies to improve AI visibility  44:45 - Citation strategies across platforms and directories  48:25 - Cameron's AI soapbox: Power, capability, and rapid development in AI tools  53:11 - Closing remarks and contact info for Cameron LibuttiSponsors:Smart Choice Agency NetworkCanopy ConnectMAVConnect with Cameron LibuttiLinkedInTwitterEmail

This week in Insurance town the Mayor sits down with  Sarah Koolhof, a dynamic insurance professional whose journey spans theater, rugby, and underwriting. Discover how embracing discomfort and versatility has shaped her career and passion for relationship-driven insurance work. She has been with Commonwealth Undewriters for a dozen years and not going anywhere any time soon, She loves her team and her clients. I loved this conversation and I think you will too.In this episode:Sarah's unexpected transition from theater major to insurance underwriterHow rugby taught her resilience and the value of teamworkThe importance of building trust in E&S and surplus lines marketsNavigating industry changes over 12 years, especially in ENSStrategies for agency and carrier partnerships rooted in responsivenessInsights on managing industry burnout and maintaining mental healthPractical tips for agents choosing E&S brokers and understanding underwriting authorityThe culture of collaboration and relationship building at Commonwealth UnderwritersTimestamps:00:00 - Welcome and episode overview00:30 - Sarah's background: from theater to insurance02:00 - The role of rugby in building resilience and confidence04:30 - How her diverse experiences shape her industry perspective08:00 - Navigating industry changes and the evolution of E&S markets12:00 - Building trust in surplus lines and the importance of partnerships16:00 - Commonwealth Underwriters: location, services, and company culture20:00 - Response times, setting expectations, and fostering client relationships24:00 - Managing industry burnout and mental health awareness28:00 - Tips for agents on selecting E&S brokers and understanding underwriting terms33:00 - Partnering in the insurance ecosystem and the value of relationships36:00 - Final thoughts: embracing versatility, teamwork, and continuous learningResources & Links:Commonwealth UnderwritersSarah Kulhoff - LinkedInCanopy ConnectMAV Insurance PlatformConnect with Sarah:LinkedInEmail

Florida Insurance costs, causes & tips driving factors for home and auto Robert Gordon, The American Property & Casualty Insurance Assn.

In this episode, we are doing something a little different. Casey Nelson and I hosted an open call live one day and we called it the lazy river. WE wanted to invite people to "float in and hang out ad float out. Ive provided a few clips here for you guys to check out. WE will release the whole 2 hours some day soon... but for now this clip is about authentic leadership, engaging communication, and innovative work practices that can transform organizations. Whether you're speaking on stage, building relationships, or managing teams remotely, these insights provide practical strategies to lead with confidence.Key Topics:The importance of genuine interactions and how authenticity impacts leadership credibilityStrategies for modularizing content to adapt in dynamic speaking environmentsMemorable name drop stories and their impact on personal brandingTips for effective networking at high-profile events like Bill Gates's houseHow to test and engage audiences during keynote speechesThe role of diversity and gender dynamics in leadership credibilityFuture workplace trends: remote work, flexibility, and the four-day workweekLeveraging your unique strengths and circumstances to attract and retain talentPractical tips for transitioning from traditional to hybrid or virtual formatsTimestamps:00:00 - The value of authentic interactions and sharing personal stories02:24 - Memorable name drops and their role in networking04:41 - Insights from high-profile meet-and-greets and leadership impressions06:03 - Authenticity as a female CEO and gender dynamics in leadership08:28 - The power of candid panel discussions and last-minute updates09:28 - Modularizing content for impactful speaking engagements11:20 - Testing audience engagement in real-time during speeches12:50 - Perspectives on remote work, office culture, and flexibility14:45 - The future of work: four-day weeks and employee well-being16:20 - Strategies for small businesses to compete with large organizations17:13 - Wrapping up with humor and connecting through genuine communicationSPONSORS:Smart ChoiceCanopy ConnectMAV

In this weeks episode,  release my virtual course in Bob Dietrich and Pamela Dunn's virtual program AI in your Business that released this week. Hope you enjoy it. Let me know what you think... Sponsored by:Smart ChoiceCanopy ConnectMAV

In this week episode, Heath Shearon and Casey Nelson discuss the importance of standardizing processes in agencies, the impact of AI on business, and the potential societal reset from reducing screen time. They explore the challenges of implementing consistent procedures, the role of AI in modern companies, and the cultural shift towards more face-to-face interactions. The conversation also touches on the hypothetical scenario of shutting down the internet for six months and its potential effects on society. Additionally, they delve into personal anecdotes, the significance of setting goals, and the evolving landscape of the insurance industry.TakeawaysStandardizing processes is crucial for agency efficiency.AI is transforming business operations significantly.Reducing screen time could lead to a societal reset.Consistent procedures help in minimizing wasteful practices.Face-to-face interactions are becoming more valued.The internet shutdown could have profound societal effects.Agencies should focus on their most profitable clients.Building processes should involve employee input.AI tools can be both time-saving and time-consuming.Cultural shifts are moving towards more personal interactions.Setting personal goals can drive professional growth.Understanding industry trends is key to staying competitive.Chapters00:00:00 Introduction and Technical Issues00:01:00 Standardizing Processes in Agencies00:01:55 AI's Impact on Business00:15:55 Cultural Shifts and Screen Time00:20:19 Hypothetical Internet Shutdown00:25:00 Personal Goals and Anecdotes00:30:00 Insurance Industry TrendsSponsors:Smart ChoiceCanopy ConnectMAV

This week in Insurance Town I get to catch up with my old friend, and former colleague, Therese Potter of Envela. We have a fun conversation we get to catch up on what she has been up to all the hats she currently wears, from teaching Tai Chi to selling Insurance and everything in between, and she is able to do all that, because of the culture and technology over at Envela. Check it out, and let me know what ya think...Sponsors:Smart Choice-Go to Smartchoiceagents.com Canopy Connect- Usecanopy.com/heathMAV- Hiremav.comThank you for being a wonderful and loyal citizen of Insurance Town! I love you all! from the bottom of my heart I truly do, and I appreciate your support all these years!! 

In this episode of the Insurance Town Podcast, I sit down with Clint Houke for a wide ranging, high trust conversation to kick off the new year the right way. This is one of those talks that feels like two industry vets standing at the whiteboard, talking honestly about what is working, what is changing, and where the real opportunities are.Clint and I dig into the trends he is seeing across the insurance landscape, especially around MGAs and why they continue to play such a critical role in today's market. We talk about speed, specialization, and why MGAs are not just filling gaps, but actively shaping the future of distribution.From there,  how agencies, MGAs, and carriers can think about AI as a tool to enhance relationships, not replace them. The conversation then turns to Clint's newest chapter and his work with FAIR. We talk about what FAIR is building, why it matters, and how it is creating real opportunity in the insurance space. This is not just another product. It is a business model that opens up meaningful new revenue streams while staying aligned with transparency and customer experience.What stood out most in this conversation is Clint's perspective on timing. The industry is changing fast, but the fundamentals still matter. Relationships. Trust. Doing right by the client. FAIR feels like one of those companies that understands both sides of that equation.If you are an agency owner, producer, MGA leader, or anyone looking to add smart, sustainable growth to your business, this episode is worth your time.Pull up a chair, grab a cup of coffee, and join us in Insurance Town for a conversation about trends, technology, and finding opportunity in a changing market.Welcome back to town.Sponsors:Smart Choice- the Fastest growing agency Network hands downMAV- Ditch the Call center and Hire Mav the AI solution to engaging your clients Canopy Connect - The One Click Solution to getting dec pages you need to quote your clients. 

HAPPY NEW YEAR!! Thank you so much for yet another amazing year in Insurance Town!! This weeks episode is a little different, No Guest. This week i am releasing one of my keynote presentations from a conference I spoke at this year, IIANC, thank you to my friend AUBE KNIGHT and his amazing staff in North Carolina for hosting me and helping me to learn and grow in a big way!! THAT CONFERENCE HAD a major impact on my life personally and Professionally!! This is my keynote, OUT OF SERVICE, I hope you enjoy! SponsorsSmart ChoiceCanopy Connect MAV

China is accelerating its push toward a consumption-led economic model, with policymakers identifying the expansion of domestic demand as the key driver of GDP growth during the 15th Five-Year Plan period (2026-30), economists and officials said.经济学家和相关官员表示，中国正加快向消费主导型经济模式转型，政策制定者已明确将扩大内需列为 “十五五” 规划时期（2026-2030 年）国内生产总值增长的核心驱动力。Following the tone-setting Central Economic Work Conference, which prioritized domestic demand for 2026, experts noted a strategic transition: China is moving beyond simple volume growth toward "structural optimization". This involves leveraging fiscal tools to boost household incomes and specifically targets the high-growth services sector to buffer against external uncertainties.在为 2026 年经济工作定调、并将扩大内需列为重点任务的中央经济工作会议召开后，专家指出中国正迎来战略转型：经济发展正从单纯的规模增长转向 “结构优化”。这一转型包括运用财政工具提振居民收入，并重点瞄准高增长的服务业，以抵御外部环境的不确定性。An official from the Office of the Central Committee for Financial and Economic Affairs confirmed that Beijing will roll out concrete plans to boost household incomes and raise basic pensions while increasing the supply of high-quality products and services and also removing unreasonable restrictions to fully unlock consumption potential.中央财经委员会办公室的一位官员证实，国家将出台具体方案，在提高居民收入、上调基本养老金的同时，增加优质产品和服务供给，消除不合理限制，以充分释放消费潜力。Experts see this policy stance as a signal for significant growth in specific areas, and express optimism about the long-term potential of China's consumer market.专家认为，这一政策立场预示着部分特定领域将迎来大幅增长，并对中国消费市场的长期潜力持乐观态度。Wang Wei, a senior researcher at the Development Research Center of the State Council, said at a recent forum hosted by China News Service: "China's consumption growth maintains strong momentum and ample potential. Emerging areas such as digital services, green technology and health-related demand are expected to become the primary engines of the consumer market."国务院发展研究中心资深研究员王伟在近期由中国新闻社主办的一场论坛上表示：“中国消费增长势头强劲、潜力充足。数字服务、绿色科技以及健康相关需求等新兴领域，有望成为消费市场的核心增长引擎。”Official data support this structural divergence. According to the National Bureau of Statistics, retail sales of services climbed 5.4 percent year-on-year in the first 11 months of 2025, outpacing the overall retail growth of 4 percent.官方数据印证了这一结构性分化趋势。国家统计局数据显示，2025 年前 11 个月，服务业零售额同比增长 5.4%，增速高于整体零售 4% 的同比增幅。Chen Lifen, a researcher at the DRC, described the current phase as a critical evolution from a goods-dominated model to one that balances goods and services, with a long-term trajectory toward a services-led structure.国务院发展研究中心研究员陈丽芬表示，当前阶段正处于关键转型期，经济模式正从商品主导型转向商品和服务均衡型，长期来看将朝着服务主导型结构迈进。"As income levels rise, demand for services, which typically have high income elasticity, naturally increases its share of total wallet spending," Chen said, adding that with basic needs largely met, the "quality upgrade" is driving capital toward personal development, leisure and smart home ecosystems.陈丽芬指出：“随着居民收入水平提升，收入弹性较高的服务类需求在居民总消费中的占比自然会上升。” 她补充道，在基本需求得到充分满足的背景下，“品质升级” 正推动资本流向个人发展、休闲娱乐以及智能家居生态等领域。The shift is already reshaping corporate investment strategies as companies move to capture these high-quality demand pockets.这一转型已经在重塑企业的投资策略，企业纷纷布局以抢占这些高品质需求市场。Fang Xing, a vice-general manager at Ping An Property & Casualty Insurance, highlighted the surging "pet economy" — now valued at approximately 300 billion yuan ($42.81 billion). With veterinary costs often exceeding 10,000 yuan for major procedures, financial institutions are developing specialized insurance products to hedge these rising household costs.平安产险副总经理方兴特别提到了蓬勃发展的 “宠物经济”，其市场规模目前已达约 3000 亿元人民币（合 428.1 亿美元）。由于宠物重大诊疗项目的费用往往超过 1 万元，金融机构正研发专项保险产品，帮助家庭对冲这类不断上涨的支出。Similarly, in the manufacturing sector, the focus has shifted from scale to efficiency. Guo Yanhu, a director with Gree Electric Appliances, said consumer demand for green energy is driving research and development. He cited Gree's investment in AI-driven energy systems — which has boosted efficiency by over 25 percent — as a direct response to both domestic eco-targets and demand from overseas markets.无独有偶，制造业的发展重心也从规模转向了效率。格力电器董事郭彦虎表示，消费者对绿色能源的需求正驱动企业加大研发投入。他举例称，格力对人工智能驱动能源系统的投资，使能效提升超 25%，这一举措既是对国内生态目标的响应，也是对海外市场需求的直接对接。Economists emphasize that sustaining this momentum requires institutional reforms. Su Jian, a professor at the School of Economics at Peking University, said expanding "high-quality demand" requires a virtuous cycle where new products help cultivate new demand, while cost-reducing innovations allow new demand to scale.经济学家强调，要维持这一增长势头，必须推进制度改革。北京大学经济学院教授苏剑表示，扩大 “高品质需求” 需要形成良性循环：新产品助力培育新需求，而降本创新则为新需求的规模化发展提供支撑。While fiscal and monetary policies are essential to expand demand, Su said expanding high-quality demand depends on developing new quality productive forces through product innovation and process innovation.苏剑指出，尽管财政和货币政策对扩大需求至关重要，但扩大高品质需求的核心在于通过产品创新和工艺创新，培育新质生产力。Luo Zhiheng, chief economist at Yuekai Securities, added that boosting consumption during the 15th Five-Year Plan period is a strategic choice rather than a short-term policy response.粤开证券首席经济学家罗志恒补充道，“十五五” 期间提振消费是一项战略抉择，而非短期的政策应对措施。"Key to raising the household consumption rate will be improving income distribution, strengthening social security and widening market access. These are the fundamental levers to converting potential demand into actual economic activity," Luo said.罗志恒表示：“提高居民消费率的关键在于完善收入分配、强化社会保障以及拓宽市场准入。这三项举措是将潜在需求转化为实际经济活动的根本抓手。”consumption /kənˈsʌmpʃn/ 消费domestic /dəˈmestɪk/ 国内的；家庭的innovation /ˌɪnəˈveɪʃn/ 创新elasticity /ˌiːlæstɪˈsɪəti/ 弹性

In this episode of Insurance Town, the Mayor sits down with Brian Ahearn to unpack the difference between social media influence and true leadership influence, while also sharing a meaningful conversation around faith, family, and the responsibility that comes with leading well. Brian reflects on how becoming a grandfather has reshaped how he thinks about legacy, humility, and the kind of influence that truly matters, both at home and in leadership.The conversation also dives into Brian's new book, Influenced From Above, a business parable that blends leadership principles with faith driven purpose. Together, Brian and the Mayor discuss what it means to be influenced from above in their own lives, leading with empathy, serving others, and aligning values with action. The takeaway is clear: real influence is not about getting people to say yes, but about building trust, relationships, and a legacy that lasts.Key TakeawaysWhy social media influence is not the same as true leadershipHow faith and family shape the way leaders influence othersLessons from Influenced From Above on humility and serviceWhy empathy and trust are the foundation of lasting leadershipSponsorsSmart Choice – The fastest growing agency network hand down, no fees, higher commissions, lower premium thredhholdCanopy Connect – A one click solution to getting dec pages to quote your prospect and now they have intake platofrmMAV – Ditch the call center and hire MAV, the AI powered text messaging agent to qualify, quote& connect your prospects to your producers

In this episode of Insurance Town, host Heath Shearon welcomes Van Carlson to discuss the evolution of risk management and the importance of self-insuring for businesses. They explore the 831B tax code, its history, and its application in modern business risk management. Van shares insights from his career in the insurance industry, highlighting the challenges and opportunities in self-insuring and the role of traditional insurance. The conversation also touches on the impact of economic downturns and the need for innovative risk management solutions.TakeawaysVan Carlson emphasizes the importance of self-insuring for businesses.The 831B tax code offers a way to manage business risks effectively.Traditional insurance may not cover all business risks.Economic downturns highlight the need for innovative risk management.Van Carlson shares his journey in the insurance industry.Self-insuring can provide financial stability for businesses.The conversation explores the history and application of the 831B tax code.Van Carlson discusses the challenges of transitioning from traditional insurance.Heath Shearon highlights the role of education in risk management.The episode provides insights into modern business risk management strategies.Sound bites"Self-insuring is the future of business risk management.""The 831B tax code is a game changer.""Traditional insurance doesn't cover all risks.""Economic downturns demand innovative solutions.""Education is key in managing business risks.""Self-insuring provides financial stability.""The 831B code offers unique advantages.""Transitioning from traditional insurance is challenging.""Risk management requires continuous learning.""Modern businesses need modern risk solutions."Chapters00:00:00 Introduction and Sponsorship00:00:00 Van Carlson's Background00:00:00 The 831B Tax Code Explained00:00:00 Challenges in Traditional Insurance00:00:01 Innovative Risk Management Solutions00:00:01 The Future of Business Risk ManagementSponsors:Smart Choice Canopy Connect MAV

In this weeks episode I sit down with Dylan Dimarchi of Eventual to talk about A product that is super cool 

In this engaging conversation, Heath Shearon and Alex Rodov explore the vibrant culture of Toronto, the evolution of technology and quality assurance, and the critical role of testing in the insurance industry. Alex shares his journey from humble beginnings to becoming a leader in the tech space, emphasizing the importance of methodology and the pressures faced in quality assurance. They discuss the challenges of trusting technology, the significance of consumer education, and the future of QA technology, including Alex's new book on testing.TakeawaysGrowing up in Toronto inspired Alex's passion for technology.Quality assurance has evolved significantly over the years.Pressure in QA is a constant, especially in critical industries.Methodology is essential for effective software testing.Consumer education is vital for understanding technology's reliability.The insurance industry heavily relies on quality assurance processes.Alex's book aims to educate consumers about testing.Investing in QA technology is crucial for future advancements.Chapters00:00 Exploring Toronto: A Cultural Hub06:03 The Evolution of Quality Assurance in Tech13:48 The Importance of Methodology in QA22:02 The Role of QA in the Insurance Industry30:12 Investing in the Future of QA TechnologySponsors:Smart Choice- the fastest growing agency network hands down Canopy Connect- your 1 click solution for all things dec pages, intake platforms etc MAV- the AI-powered insurance expert that engages unlimited leads with text messaging 

Dr. Clarissa Preston is a distinguished insurance and regulatory affairs leader, educator, and founder of Montage Enterprises, a professional services firm dedicated to coaching business owners and advancing financial literacy. Dr. Preston's journey into insurance began with a diverse background as a paralegal and briefly as a police officer, before a mentor encouraged her to explore the industry. She obtained her insurance licenses and quickly moved up the ranks, leveraging her skills in government relations and workers' compensation to become a senior state regulations executive. With an Ed.D. and professional designations including Certified Insurance Counselor (CIC) and Workers Compensation Professional (WCP), Dr. Preston has built a multifaceted career spanning legislative affairs, regulatory compliance, and consumer advocacy. A sought-after speaker and educator, she leads courses on insurance techniques and trends while championing financial literacy education in high schools. Her commitment to continuous learning, professional development, and fair industry practices inspires others to embrace adaptability and seize opportunities. Dr. Preston's journey from paralegal to police officer to insurance executive and entrepreneur proves that the insurance industry offers diverse, impactful career paths for those willing to learn, lead, and give back... all because she got a license!Connect with Dr. Clarissa Preston:Website: www.montage-enterprises.comInstagram: @montage_enterprisesLinkedIn: linkedin.com/in/clarissa-a-preston-ed-d-cic-wcp-68712a66About You Should Get A LicenseYSGAL Podcast is the number #1 source for anyone looking to learn about or join the most underrated opportunity in business today...a career in the Insurance industry. Get educated, motivated, and inspired for your journey, as you learn How and Why..."You Should Get A License"Get the Book: 'You Should Get A License' ⁠⁠⁠⁠⁠⁠https://a.co/d/cgjRqNT⁠⁠⁠⁠⁠⁠Host Social Media: IG: ⁠⁠⁠⁠⁠⁠https://www.instagram.com/ysgetalicense/⁠⁠⁠⁠⁠⁠Tik Tok: ⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@ysgetalicense⁠⁠⁠⁠⁠⁠LinkedIn: https://www.linkedin.com/company/78299851 Rod's Social Media IG: ⁠⁠⁠⁠⁠⁠https://www.instagram.com/therodpowell/⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/jarrard-a-rod-powell-sr-86801616/⁠⁠⁠⁠⁠⁠About me: Greetings! My name is Rod Powell. I'm an insurance and financial services professional and Author, and University Professor based in the DMV. I'm multi-state licensed in Life & Health and Virginia licensedin Property & Casualty Insurance, a Chartered Life Underwriter, Registered Employee Benefits Consultant, and a Commercial Lines Coverage Specialist. This channel is not for me to offer my services directly, but to educate you oncareers in the industry that has allowed me to bring a ton of value to others and has been very good to me as well. Hope you enjoy and heard something that makes you think..."You Should Get A License"

in this weeks episode I sat down with my good friend Poppy Danker and have a blast talking about this small down agency and how she has just exploded in growth using social media. Yes you heard that right. Its wild to see!! Ive been watching this agency since the beginning from 500 followers to now over 25k followers and viral videos and the whole thing. its so fun. You just gotta hear this one ...sponsored by :Smart Choice Canopy Connect MAV

This week in Insurance Town I sat down with my friend Evan Smith of Mav. We had an incredible conversation about growing your sales with leads and building an inside sales team . We discussed the importance of recognizing that you have to have a vision and a plan before working with leads and not try to scale too quickly We discussed the idea of there is no “bad lead” and what that means. We discover ways to write any lead . The numbers game that is leads and why MAV is THE go to for scaling and growing you business with online leads. Check this one out and hear his three pillars of working with leads successfully. And so much more Sponsors:Smart Choice® the fastest growing agency network hands down and now with 11,000 agencies across the country Canopy Connect -THE one click solution to getting the dec pages you need to quote your prospects and get loss runs and driver lists , and vehicle lists and , and and… check it outActivate to view larger image,

 In this episode of the Insurance Town Podcast, Heath Shearon hosts Christopher Frankland to discuss the intersection of technology and insurance, focusing on AI's impact on the industry. They explore the concept of the 'bionic agent,' the role of AI in transforming insurance processes, and the future of human interaction in a tech-driven world. The conversation also touches on personal anecdotes, the importance of adapting to technological changes, and the potential for AI to enhance customer experiences.Takeaways:AI is transforming the insurance industry by automating processes and enhancing customer experiences.The concept of the 'bionic agent' combines human expertise with AI technology.Adapting to technological changes is crucial for staying relevant in the industry.AI is no longer just a buzzword; it's a fundamental shift in how we work.The insurance industry is fragmented, with varying levels of AI adoption.Human interaction remains essential, even as automation increases.AI can help solve real problems and tackle industry challenges.The future of insurance involves a blend of technology and human touch.AI's role in insurance is evolving, with potential for real-time risk assessment.Education and upskilling are vital for embracing AI in the industry.Sound Bites:AI is transforming insurance.The bionic agent is the future.Adapt to tech changes or fall behind.AI is a fundamental shift.Human interaction is still key.AI solves real industry problems.The future blends tech and human touch.Real-time risk assessment is coming.Education is key for AI adoption.AI is beyond just a buzzword.Chapters:00:00:00 Introduction and Guest Introduction00:00:00 AI's Impact on Insurance00:00:01 The Bionic Agent Concept00:00:02 Adapting to Technological Changes00:00:03 Future of Human Interaction in InsuranceSponsors:Smart Choice Agents Program- the fastest growing agency network hands down. Canopy Connect: Your one click solution for getting everything you need to quote your prospects 

This is an episode recorded at the PIA VADC conference in Virginia Beach with my man Byron Roberts.  It is a fast, on-the-ground conversation about how Openly built for independent agents, why speed still matters, and how data is shifting from rearview mirror to windshield. Quick recapOpenly's origin story is agent-first. Founders Ty Harris and Matt Duffy asked agents what they actually needed, then shipped a three-question quote experience built to find “diamonds in the rough,” not write everything in sight. The company doubled down on listening loops like ACE, its Agency Council of Excellence, to sanity-check product decisions, fix friction fast, and keep writing business during a stubborn hard market. They are rolling into PL Rating in key states to cut keystrokes, and they see the next frontier as forward-looking data that helps carriers price for tomorrow's weather, not yesterday's. Key takeawaysBuilt by and for independent agents, not DTC. Choice and counsel are the strategy. Three inputs to quote, then verify details to bind accurately and quickly. Think seconds, not hours. ACE council gives Openly real-time agent feedback and a promise to report back on changes. Smart underwriting beats growth at any cost. Openly tightens or tweaks instead of pulling out. PL Rating integrations are in motion to reduce double entry and speed comparisons. Data is shifting from historical to predictive. Actuaries need “crystal balls,” not just rearview mirrors. Notable quotes“Tell me I can't, I'll show you I will.” Byron on persistence. “Three questions, name, date of birth, and address. We can get it.” On the quoting thesis. “We're staying open for these agencies. We don't tighten everything down or pull out.” On disciplined appetite. “We used to look at historical data. Now we need crystal balls.” On forward-looking pricing. Sponsor Smart Choice- The fastest growing insurance network, with 10,000 agencies, 11 billion in written premium written its incredibleCanopy Connect- your 1 click solution to getting the deck pages you need to quote your prospects. 

In this weeks episode, the mayor sits down with his good friend Tinsley English to discuss her latest book titled Grit, Growth & Gumption. But this episode is way beyond that we discuss being a leader in this service industry. We discuss the challenges, the customer service, reps face, the challenges that managers face.We also discuss accepting God's calling in your life no matter how difficult that might be, or scary that might be. This episode is a really really good one. I couldn't do this show without my amazing sponsors Smart Choice – the fastest growing agency network hands-down. With over 10,000 agencies across the country, trusting them and over 11 billion written premiumCanopy connect – you're one click solution to getting the deck pages you need to quote your prospects

In this episode, the Mayor sits down with industry veteran Jeff Kleid  a 30-year insurance innovator, MGA, and carrier leader  to talk about the business of hard-to-place risks, the truth about captives, and how brokers can turn complex accounts into profitable opportunities.From selling insurance on the internet in the ‘90s to building niche programs for cannabis, film, and trucking, Jeff shares real-world lessons about taking chances, trusting data, and transforming the way independent agents think about risk.In this episode, we discuss:The evolution from retail broker to MGA and carrierWhy most agents misunderstand captives (and how to use them right)Building programs for high-risk industries like towing and hempHow to niche down without boxing yourself inThe role of AI in underwriting and program innovationKey Takeaways:Don't fear the hard-to-place — that's where opportunity lives.Captives aren't restrictive; they empower growth and control.Niche success is built on relationships and risk awareness.AI is a tool, not a replacement — human insight still wins the day.Connect with Jeff Kleid:LinkedIn: linkedin.com/in/jeffkleidEmail: jdkleid@eliterisk.comWebsite: eliterisk.comSpecial Thanks to Our Sponsors:

This week on Financial Planning: Explained, host Michael Menninger, CFP welcomes back Steve Gannon and Kyle Ryan, CFP, ChFC. Steve is the president and founder of Gannon Insurance Agency. This is the second episode of a two-part series on property & casualty insurance. In this episode, the guys talk about umbrella liability insurance from a business vs personal standpoint. They also discuss vehicle insurance and how coverage is determined when driving someone else's car, along with insurance pertaining to Uber and Lyft services. This is a great episode for anyone who has questions about any form of property or casualty insurance. For more information on Menninger & Associates Financial Planning visit https://maaplanning.com

In this weeks episode of Insurance Town, The Mayor welcomes good buddy Patrick McBride to the show. Patrick, a seasoned insurance professional, shares his journey, experiences, and insights on the industry's evolving landscape.Key Highlights:The Last Few Years in the Industry: Patrick reflects on how the last couple of years have been "wicked" due to the rapid changes in technology and the industry's shift towards innovation. He provides perspective on how to stay ahead amidst these changes.Staying Connected in a Changing World: The conversation shifts to the importance of maintaining relationships in the insurance world, especially in a post-pandemic landscape. Patrick talks about his strategies for staying connected with colleagues and clients while continuing to adapt to the evolving industry.Customer Service and Technology: The conversation digs deep into how the evolution of technology has transformed customer service in the insurance world. Patrick emphasizes the need for agencies to use tech to enhance the client experience—whether it's through automation or more personalized service. They discuss tools like AI chatbots, data analytics, and client portals, which not only make processes faster but allow for a more tailored approach. As Patrick points out: "The best tech makes great service feel effortless."Patrick shares a few stories where tech simplified otherwise complex processes for clients, noting how a quick turnaround and personalized communication helped retain customers. The duo also touches on the challenge of finding a balance between automation and the human touch. "At the end of the day," says Patrick, "clients still want to know there's a real person behind the scenes who cares about them."Rapid Fire Questions Segment: In a fun and fast-paced part of the episode, Heath puts Patrick in the hot seat with rapid-fire questions. Get ready for some hilarious and insightful moments as Patrick reveals:Favorite tech tool for improving customer service.Worst business advice he ever received.Favorite networking event (besides Indy Tech, of course!).Go-to grilling recipe—yes, there's a little cooking talk!And much more!Customer Service Tech Takeaways for Insurance Pros:Speed & Efficiency with Tech: Use technology to streamline repetitive tasks like policy changes, claims processing, and FAQs to free up more time for personalized client interactions.Human Touch: While automation is a game-changer, it's crucial to maintain a human connection for the moments that matter. Clients value tech for convenience but trust is built through real relationships.Data-Driven Personalization: Tools that provide data insights can help agents understand client preferences and needs, making their outreach and service more meaningful.Don't Miss:Laugh-out-loud moments from the rapid-fire segment.Patrick's take on the biggest customer service pitfalls and how to avoid them in today's tech-driven world.Takeaways for Insurance Professionals:Importance of attending industry events like Indy Tech to network and stay updated on new trends.How to stay agile and adaptive to change in a "wicked" industry.Strategies for staying connected with your professional network, even when you can't always meet in person.Don't Miss:Hilarious stories from the Indy Tech event that will keep you laughing.Patrick's take on how insurance professionals can thrive in today's rapidly evolving environment.Subscribe & Review:Don't forget to subscribe to Insurance Town on your fa

On this week's episode of "Financial Planning: Explained”, host Michael Menninger, CFP is joined by Steve Gannon and Kyle Ryan, CFP, ChFC. Steve is the president and founder of Gannon Insurance Agency. This is the first episode of a two-part series on property & casualty insurance. In this episode, the guys discuss increases in insurance due to inflation, full tort vs. limited tort insurance, and coverage options for home insurance. This is a great episode for anyone who has questions about any form of property or casualty insurance. For more information on Menninger & Associates Financial Planning visit https://maaplanning.com

Investment director Mandeep Saini looks at the world of property and casualty insurance. #CapGroupGlobal For our latest insights, practice management ideas and more, subscribe to Capital Ideas at getcapitalideas.com. If you're based outside of the U.S., visit capitalgroup.com for Capital Group insights.  Watch our latest podcast, Conversations with Mike Gitlin, on YouTube: https://bit.ly/CG-Gitlin-playlist  This content is published by Capital Client Group, Inc.   U.K. investors can view a glossary of technical terms here: https://bit.ly/49rdcFq  To stay informed, follow us  LinkedIn: https://www.linkedin.com/company/capital-group/posts/?feedView=all YouTube: https://www.youtube.com/@CapitalGroup/videos Follow Mike Gitlin: https://www.linkedin.com/in/mikegitlin/  About Capital Group  Capital Group was established in 1931 in Los Angeles, California, with the mission to improve people's lives through successful investing. With our clients at the core of everything we do, we offer carefully researched products and services to help them achieve their financial goals.  Learn more: capitalgroup.com  Join us: capitalgroup.com/about-us/careers.html  Copyright ©2025 Capital Group 

In this episode of Insurance Town, the Mayor, Heath Shearon welcomes Jamie Peers  really just to catch up and have a chat, but this lead to hitting the record button, and discussing the evolving landscape of the insurance industry, focusing on data integration, AI, and the challenges of maintaining clean data. Jamie shares insights from his journey through startups and consulting, emphasizing the importance of introspection and personal growth. The conversation also touches on the role of AI in solving business problems and the significance of building strong teams.Introspection is key to personal and professional growth.Data integration is more complex than it seems.AI should solve business problems, not just be a buzzword.Clean data is crucial for effective business operations.Building strong teams is essential for success.The insurance industry faces unique data challenges.Consulting offers diverse experiences but lacks depth.Startups require adaptability and resilience.Effective communication is vital in tech and insurance.Pilot programs can help improve data quality.Chapters00:00:02 Introduction and Jamie's Background00:00:36 Exploring Africa and Personal Growth00:03:01 Journey Through Startups00:05:26 Introspection and Personal Development00:08:20 Leadership and Team Building00:14:17 Data Integration Challenges00:18:41 AI in Business00:26:25 Consulting and Current Projects00:30:51 Future Plans and Team BuildingSponsors:Smart Choice Agents - The Fastest growing agency network hands downCanopy Connect- The one click solution to getting the information you need to quote your prospects 

In this weeks episode, the Mayor and Toby discuss the intersection of technology and insurance, focusing on the challenges and opportunities within the industry. They explore the role of AI in transforming insurance processes, the importance of understanding client needs, and the potential for technology to attract new talent to the field. Toby shares insights from his journey in the insurance and tech sectors, highlighting the innovative solutions his company, OneFort, is developing to streamline operations and enhance client relationships.TakeawaysAI is transforming the insurance industry by automating processes.Understanding client needs is crucial for effective insurance solutions.Technology can attract new talent to the insurance field.OneFort focuses on independent insurance agents to maximize impact.Manual processes in insurance are time-consuming and need automation.Cross-selling and upselling are key strategies for insurance growth.AI can help identify underinsured clients and recommend solutions.The insurance industry faces a talent shortage that technology can address.OneFort integrates with existing tools to streamline insurance workflows.Toby emphasizes the importance of continuous innovation in tech solutions.Chapters00:00:02 Introduction and Greetings00:00:05 Discussing Upcoming Events00:00:20 The Role of Magic in Trade Shows00:03:23 Toby's Journey in Insurance and Tech00:07:55 Miscommunication in Insurance and Tech00:16:21  Focus on AI for producers, and CSR's 00:29:01  AI Solutions for Insurance00:32:04 Cross-Selling and Upselling with AI00:39:32 Future Plans and Industry GrowthSponsors:Smart Choice The Fastest growing agency network in country! Hands DownCanopy Connect - Your 1 click solution to getting the dec pages you need to quote your prospects

This one is a Mayor Solo! Mail bag episode! STICK AROUND and hang out with me. If you dont want to hear a solo episode , I get it , Go check out another one of your favorite shows, no hurt feelings here. But if you wanna hang out with me, I look forward to the next 39 minutes with you itll be fun Sponsors:Smart ChoiceCanopy Connect 

In this week's episode the Mayor Heath Shearon hosts another town hall meeting. This week we talk about the headaches of intake forms and gathering of prospect information, And the back and forth of gathering pertinent information for underwriters. All of these things can end up being a roadblock. All of these things can sometimes caused bottlenecks in your agency. That is where Canopy Connect comes into play with their intake platform. They're one click solution that I've been talking about for 5 years now.  Thanks to Ray Huang for making the visit to Insurance Town and Showing us behind the scenes.  If you did miss this episode live, this is your chance to check it out. If you would like to learn more about Canopy Connect,  please go to usecanopy.com health and take advantage of the discount, book a demo, check it out. If you want to watch this episode go to our Youtube channel and check it out.  Sponsors Smart Choice- The fastest growing agency network hands down. 10,000 agencies nationwide trust them with over 11 BILLION  in written premium. Canopy Connect- Your One Click Solution to getting dec pages you need to quote your prospects. 

In this weeks episode of Insurance Town, The Mayor Heath Shearon, sits down with Valerie Bowden, founder of Crdle, to discuss the evolving landscape of outsourcing and the unique opportunities Africa presents. Valerie shares her journey from backpacking across Africa to establishing a successful outsourcing company that champions fair wages and ethical practices. Discover how Crdle is changing the game by connecting businesses with talented professionals from the continent. IntroductionHost introduction and episode overview Shoutout to sponsors: Smart Choice and Canopy Connect[03:15] Valerie's JourneyValerie shares her adventurous backpacking trip across Africa How her experiences led to the founding of Cradle[10:45] The Cradle MissionDiscussion on ethical outsourcing and creating sustainable jobs The importance of fair wages and supporting African talent[18:30] Bridging the GapHow Cradle connects African professionals with global businesses Success stories and client experiences[25:00] The Role of AIValerie's insights on AI's impact on virtual assistants How AI tools enhance the capabilities of offshore teams[32:15] Tips for Hiring Offshore TalentValerie's advice for businesses looking to hire from Africa Best practices for onboarding and training virtual assistants[40:00] Closing ThoughtsValerie's vision for the future of outsourcing Final words and how to connect with Valerie and CradleSponsors:Smart Choice: The fastest growing agency network, offering a wide range of services to help agencies thrive. Visit smartchoiceagents.com for more information. Canopy Connect: Revolutionizing the way agencies handle client data with their innovative intake form platform. Learn more at usecanopy.com.Want to work with Crdle ? want to contact Valerie Bowden

In this episode, Mayor Heath Shearon, sits down with Thomas Mann to explore the intersection of technology and operations in the insurance industry. Discover how Thomas's journey from a multi-generational insurance background to a tech-focused role has shaped his approach to agency success. They discuss the importance of integrating technology with operations, avoiding common pitfalls, and the value of involving your team in tech decisions."Nothing is fully launched until it's embedded in a process.""You should design your processes and your tech stack around the customer journey.""The greatest piece of tech that ever existed is just going to be a drain on the P&L if your people don't use it."Key Topics:The evolution from agency to tech operations Importance of aligning technology with agency processes Avoiding shiny object syndrome in tech adoption The role of team involvement in tech decisions Insights on building a cohesive tech ecosystemConnect with Thomas Mann on LinkedIn or visit agency-focus.com to book a call and explore how to enhance your agency's tech and operations.Link in first comment.

In this weeks episode, you are simply eavesdropping in on a fun conversation with me and two of my faves, Lindsay Wallace & Caleb Cramer . It is part goofy, and part serious but it's all heart and it's all fun trying out a new format here on this one and I'd love to hear your thoughts.I am so incredibly lucky I get to do this show every week. It makes me completely happy and it couldn't be done without you. Thank you for listening. Thank you for subscribing. Thank you for helping me achieve my dreams.Thank you to my sponsorsSmart Choice® fastest, growing agency network, hands-down. Canopy Connect - the one click solution to getting dec pages,loss runs, but now they have a new intake platform you've got to check out

In this Episode Our Mayor, Heath Shearon as he sits down with Hari Srinivasan to explore the fascinating world of life insurance. From cricket to Cardinals, and from tech to insurance, Hari shares his journey and insights into making life insurance accessible and meaningful. Discover how iCover is revolutionizing the industry with its innovative platform and community-focused approach. Hari shows us the importance of personal passion in entrepreneurship. We also hear about iCover's unique approach to life insurance The role of community insurersThank You to Our Sponsors:Smart Choice: Your partner in insurance solutions. Canopy Connect: Simplifying insurance verification Olde School Marketing: Bringing traditional marketing into the digital age.

This week  Heath Shearon, the Mayor of Insurance Town,  sits down with his good friend Craig Bender, the visionary behind InsureU2. In this episode, Craig shares his journey from a  big player in the paintball community as a young "kid" to a leader in the insurance industry. Discover how his unique approach to marketing and community building is reshaping the way insurance is perceived and practiced. Craig discusses the importance of authenticity in content creation, the power of community in driving industry change, and his vision for the future of insurance. He also opens up about his personal experiences, from his family's influence on his career to his innovative strategies for marketing and growth. Whether you're an industry veteran or new to the field, Craig's insights offer valuable lessons on leadership, resilience, and the art of building a lasting brand.Chapters:0:00 - 5:00- Introduction to Craig Bender-Heath introduces Craig Bender and his accomplishments. -Discussion on Craig's bi-coastal lifestyle and recent award. 5:01 - 15:00Early Beginnings and Family Influence-Craig's introduction to the insurance industry through his family. -The impact of his mother's career and his early experiences. 15:01 - 30:00- Marketing Innovation and Insure U2-Craig's pivot to marketing and the creation of InsureU2. -The philosophy behind the brand and its community focus. 30:01 - 45:00 Content Creation and Industry Impact-Craig's approach to content creation and its influence on the industry. -The importance of authenticity and consistency in marketing. 45:01 - 60:00 Future Vision and Community Building-Craig's vision for the future of Insure U2 and the insurance industry. -The role of community and collaboration in driving change.Quotes:"Unity is everything... it shows that we're all together and on the same page." - Craig Bender "If I want something, I need money for it. How do you get money? You work." - Craig Bender "The content is what's going to live forever... it's the message that I'm saying." - Craig Bender "It's not about speed to market when you're building a longevity company." - Craig Bender "I love insurance, but I also love seeing other people win." - Craig BenderTune in to hear more about Craig's inspiring journey and his plans for the future of the insurance industry. Don't miss out on the insights and strategies that can help you grow your own brand. Subscribe now for more episodes!Sponsors:Smart Choice Agents Program Canopy Connect Olde School Marketing

Episode Summary: Join us for an insightful conversation with Draye Redfern, a marketing expert with a rich background in insurance and a knack for innovative strategies. Draye shares his journey from working in his family's insurance agency to founding Redfern Media, a marketing agency that has helped numerous businesses thrive. Discover the power of direct mail, the importance of knowing your numbers, and the value of building personal connections in business.00:02:00 Introduction to Draye Redfern and his background in insurance 00:10:30 The power of direct mail in modern marketing. 00:22:15 Draye discusses the ANKR framework for business growth.00:35:45 The importance of personal branding and social media presence.00:48:00 Understanding business metrics and their impact on success. 1:05:00 Closing thoughts and Draye's upcoming projects.Memorable Quotes:"Good marketing is really, really impactful." – Draye Redfern "The riches are in the niches." – Draye Redfern "It's five times to 25 times more expensive to go get a new customer than it is to simply retain an existing one." – Draye Redfern "The sweetest sound of someone's ears is the sound of their own name." – Draye RedfernGuest Information: Draye Redfern is the founder of Redfern Media and a seasoned marketing consultant. Connect with him on social media @DrayeRedfern or visit fractionalcmo.com for more insights.Explore Draye's book, "The Recession Survival Guide," available on Amazon and Audible, and stay tuned for his upcoming release on the ANKR framework.Sponsors:Smart ChoiceCanopy Connect Olde School Marketing

In this Episode of Insurance Town, The Mayor Himself sits down and shares his experiences from IB FutureFest 2025, He shares his exhilarating experience at Future Fest, an innovative insurance festival held on the Santa Monica Pier. Discover the unique atmosphere, engaging activities, and insightful sessions that set this event apart from traditional conferences.Festival Vibes: Future Fest's outdoor setting on the Santa Monica Pier created a vibrant, festival-like atmosphere with activities like yoga, putt-putt, and live music. Attendees enjoyed a unique blend of professional development and leisure. Engaging Sessions: The event featured diverse sessions on AI, cybersecurity, and leadership, with industry experts like Christopher Franklin sharing their insights. The sessions catered to both agencies and carriers, offering valuable content for all attendees. Networking Opportunities: Future Fest fostered meaningful connections, allowing attendees to engage in deep conversations and build lasting relationships. The atmosphere encouraged networking in a relaxed and enjoyable setting. Sponsors & Support: A special thanks to sponsors Smart Choice, Canopy Connect, and Old School Marketing for their continued support, enabling such enriching experiences.Key Quotes:"If you do what you love, you never have to work another day in your life." "Future Fest was like adult summer camp, with new friendships and meaningful conversations." "The atmosphere was phenomenal, the backdrop was phenomenal, the speakers were phenomenal."Shout Out: A big thank you to Insurance Business and Key Media for organizing such a groundbreaking event. Their dedication to creating a unique and engaging experience truly set Future Fest apartCall to Action: Don't miss out on next year's Future Fest! Visit insurance.myfuturefest.com to join the waitlist for 2026.Sponsors:Smart ChoiceOlde School marketingCanopy Connect