Podcasts about ca technologies

Sid Kumar, Area Vice President of Go-to-Market Strategy and Planning at Databricks, joins the ZoomInfo Labs Podcast to break down the modern GTM org. From building global sales systems to operationalizing AI across workflows Sid brings lots to learn from.We dive into lessons Sid has carried from HubSpot, AWS, and CA Technologies, why a connected GTM is the future, and how to treat go-to-market like a product that's always evolving.In this episode, you'll learn:Why GTM should be treated like a product—not a processHow to scale go-to-market systems globally without losing local nuanceThe right way to experiment with AI across sales, marketing, and CSHow GTM architects can unify data, workflows, and outcomesFor more from ZI Labs, visit ⁠www.zoominfo.com/labs⁠ Ben on LinkedIn - www.linkedin.com/in/bensalzman Millie on LinkedIn - www.linkedin.com/in/milliebeetham

In the next episode of our marketing professionals series, Gurmeet Dhaliwal, Head of Corporate Marketing and Investor Relations at Diodes Incorporated, shares his journey from engineering to marketing, and Diodes' approach to enhancing brand awareness, generating demand, and building strong customer relationships. He offers valuable insights on how to effectively market to engineers, strike the right balance between bottom-of-the-funnel tactics and top-of-the-funnel branding, and emphasizes the importance of sales and marketing alignment. About Diodes Incorporated Diodes Incorporated (Nasdaq: DIOD), a Standard and Poor's SmallCap 600 and Russell 3000 Index company, delivers high-quality semiconductor products to the world's leading companies in the automotive, industrial, computing, consumer electronics, and communications markets. We leverage our expanded product portfolio of analog and discrete power solutions combined with leading-edge packaging technology to meet customers' needs. Our broad range of application-specific products and solutions-focused sales, coupled with global operations including engineering, testing, manufacturing, and customer service, enable us to be a premier provider for high-volume, high-growth markets. For more information, visit www.diodes.com About Gurmeet Dhaliwal As the Head of Corporate Marketing and Investor Relations at Diodes Incorporated, Gurmeet Dhaliwal oversees both investor relations and corporate marketing. He has developed a robust integrated marketing strategy with a strong focus on digital marketing, utilizing both inbound and outbound tactics. Prior to his role at Diodes, Gurmeet led Corporate Marketing at Pericom, which was acquired by Diodes Incorporated in 2015. He has also held various senior marketing positions at prominent public companies, including CA Technologies, EMC, Cisco, Zarlink, and National Semiconductor. Gurmeet holds an MBA from Saint Mary's College in Moraga, CA, and a Bachelor's degree in Electrical and Computer Engineering from UC Santa Barbara, CA. Time Stamps 00:00:18 - Guest Introduction: Gurmeet Dhaliwal 00:02:51 - Overview of Diodes Incorporated 00:07:43 - Building a Marketing Strategy at Diodes 00:08:00 - Engaging with Engineers in Marketing 00:12:05 - Successful Marketing Campaigns 00:14:06 - The Role of Digital Marketing and Analytics 00:18:35 - Sales and Marketing Collaboration 00:19:58 - The Role of Sales in the Research Process 00:21:07 - Transitioning to Investor Relations 00:25:39 - Best Marketing Advice Received 00:27:59 - Advice for Young Marketers 00:30:14 - Closing Remarks and Contact Information Quotes “ We always talk about ROI in marketing, right? Return on investment. But sometimes you have to think of ROI as risk of ignoring.” Gurmeet Dhaliwal, Head of Corporate Marketing and Investor Relations at Diodes Incorporated. "Engineers like to get information on their own... they prefer doing their research... by the time they are ready to engage, they have already done their research." Gurmeet Dhaliwal, Head of Corporate Marketing and Investor Relations at Diodes Incorporated. "One of the things I do is every time is I think of is, how can I simplify this? How can I make it simpler?" Gurmeet Dhaliwal, Head of Corporate Marketing and Investor Relations at Diodes Incorporated. Follow Gurmeet: Gurmeet Dhaliwal on LinkedIn: https://www.linkedin.com/in/dhaliwal/ Diodes Incorporated website: https://www.diodes.com/ Diodes Incorporated on LinkedIn: https://www.linkedin.com/company/diodes-incorporated/ Follow Mike: Mike Maynard on LinkedIn: https://www.linkedin.com/in/mikemaynard/ Napier website: https://www.napierb2b.com/ Napier LinkedIn: https://www.linkedin.com/company/napier-partnership-limited/   If you enjoyed this episode, be sure to subscribe to our podcast for more discussions about the latest in Marketing B2B Tech and connect with us on social media to stay updated on upcoming episodes. We'd also appreciate it if you could leave us a review on your favourite podcast platform. Want more? Check out Napier's other podcast - The Marketing Automation Moment: https://podcasts.apple.com/ua/podcast/the-marketing-automation-moment-podcast/id1659211547  

The legal industry is facing its “Netflix vs. Blockbuster” moment. AI, automation, and alternative legal service providers (ALSPs) are rapidly reshaping how legal services are delivered, and the biggest question is: Who will adapt—and who will be left behind? Roger Pilc leads a $600M+ division at Epiq, bringing experience from McKinsey, Booz Allen, CA Technologies, and Pitney Bowes. With insights from Satya Nadella's vision on AI, Clayton Christensen's The Innovator's Dilemma, and leadership lessons from Peter Drucker, Adam Grant(Author of Think Again), and Daniel Pink(Author of Drive), Roger explains how ALSPs are positioned to disrupt legal in ways law firms and Big Four consultancies cannot. In this episode, we explore how Legal Service Management mirrors IT's digital transformation, why Zach Posner at TLTF is betting on AI-driven legal platforms, and how Nicole Giantonio and the team at Epiq are investing in tech that's changing legal service delivery. Key Takeaways You Can Use Today: Legal is facing a “Simultaneous Equation Problem.” GCs must manage rising litigation, regulatory complexity, and shrinking budgets—but traditional models no longer work. AI & ALSPs Are Changing Everything. Like Netflix disrupting Blockbuster, AI-powered legal service models are creating massive efficiencies for corporate legal teams. The 30% Rule: Leadership is Talent Spotting. Echoing Bill Gates, Steve Jobs, and Jack Welch, Roger spends 30% of his time recruiting and developing top talent—a critical strategy for legal leaders.

We discussed a few things including:1. Kay's career journey2. The startup/funding landscape, particularly for women3. Springboard accelerator and thesis4. Trends, challenges and opportunities re new ventures and fundingKay Koplovitz is the founder and former Chairman & CEO of USA Networks, the SyFy Channel and USA Networks International, a multi-billion-dollar cable program company. Ms. Koplovitz ran the network for 21 years before stepping down in 1998, at which time it was sold for $4.5 billion. She is the visionary who created the business model for cable networks by introducing the concept of two revenue streams: licensing and advertising, adopted worldwide. It all started with her insatiable curiosity about satellite communications, a concept she first heard from author Arthur C Clark and his work on geosynchronous orbiting satellites. It was the introduction of satellite distribution into the cable industry that launched an industry. In 1998, then-President Clinton appointed Kay to chair the bipartisan National Women's Business Council (NWBC). Her research found that $104 billion in venture capital went over the transom, but only 1.7 percent went to women. VCs in Silicon Valley told Kay they had never seen any women come to pitch them. It was time to open the door to VC capital and bring women in. By 2000, Kay was compelled to launch Springboard Enterprises, which she co-founded as a nonprofit 501(c)(3) accelerator that propels women-led companies in technology and life sciences to raise capital, now powered by a community of over 5,000 industry specific experts. They lift them to scale and sustainability with access to capital, business partnerships and an entrusted global community. In 2014, Ms. Koplovitz co-founded the New York Fashion Tech Lab (NYFTL.com), bringing promising technology companies in collaboration with the fashion and consumer retail industry. Today they are leading Ai technology integration in Retail.In its 25 th anniversary year, Kay continues as Chairman of Springboard Enterprises, where, under her leadership, the organization's mission is to present and connect essential resources to over 930+ Springboard entrepreneurs. The measure of its success is in the results. A strong 25-year track record validated the value of Springboard Enterprises' alumnae, totaling $61 Billion in value since its launch, with 237 exits to strategic acquirers and 28 IPOs.  In 2016, Ms. Koplovitz co-founded Springboard Growth Capital to bring growth-stage investments to women-led companies, building iconic brands with the digital consumer in mind and a path to profitability in sight. She previously served on corporate boards of CA Technologies, Time Inc., Liz Claiborne, Kate Spade, ION Media Networks, Oracle, Instinet, Nabisco, General Re, and over 25 years as trustee on the nonprofit boards of The Paley Center for Media and the International Tennis Hall of Fame.#podcast #AFewThingsPodcast

“The OOOps methodology from the science of happy accidents are optionality, opportunism, and optimization.” Stephen Fishman and Matt McLarty are the authors of “Unbundling the Enterprise: APIs, Optionality, and the Science of Happy Accidents”, a book from IT Revolution. In this episode, we discuss the transformative power of APIs, the importance of optionality in technology and business, and the intriguing science of ‘happy accidents'. We delve into the “OOOps” of the science of happy accidents, which are optionality through API unbundling, opportunism through value dynamics, and optimization through feedback loops. Stephen and Matt share real-world examples of how companies like Amazon, Google, and Cox Automotive have successfully unbundled their enterprises and leveraged optionality for growth and innovation. Also, hear the story and impact of Jeff Bezos's legendary API mandate at Amazon, which revolutionized Amazon to become the giant it is now. Towards the end, we discuss the role of AI in the future of work and how we can use AI along with APIs to embrace more optionality and create more business value. Listen to the full episode to learn more about how you can apply these concepts to your digital transformation journey and benefit from the power of APIs and optionality.   Listen out for: Career Turning Points - [00:01:51] “Unbundling the Enterprise” Book - [00:05:21] Amazon API Revolution - [00:08:39] What Drove Jeff Bezos's Mandate - [00:14:10] Optionality Through API Unbundling - [00:17:36] Happy Accidents - [00:23:59] Opportunism Through Value Dynamics - [00:26:59] Value Dynamics - [00:30:55] Optimization Through Feedback Loops - [00:38:03] Embracing AI - [00:45:24] 4 Tech Lead Wisdom - [00:52:02] _____ Stephen Fishman's BioStephen Fishman (Fish) is the NA Field CTO for Boomi. He is a practicing technologist who brings creativity, rigor, and a human-centric lens to problem-solving. Known as an expert in aligning technology and business strategy, Stephen places a premium on pushing business and technology leaders to embrace iteration and the critical need to collaborate across disciplines. In addition to consulting with large organizations, Stephen is an in-demand speaker and advisor. Stephen has led multidisciplinary teams to deliver amazing results at Salesforce, MuleSoft, Cox Automotive, Sapient, Macy's, and multiple public sector institutions including the US Federal Reserve and the CDC. Matt McLarty's BioMatt McLarty is the Chief Technology Officer for Boomi. He works with organizations around the world to help them digitally transform using a composable approach. He is an active member of the global API community, has led global technical teams at Salesforce, IBM, and CA Technologies, and started his career in financial technology. Matt is an internationally known expert on APIs, microservices, and integration. He is co-author of the O'Reilly books Microservice Architecture and Securing Microservice APIs, and co-host of the API Experience podcast. Follow Stephen: LinkedIn – linkedin.com/in/stephenhfishman Email – stephen.fishman@boomi.com Follow Matt: LinkedIn – linkedin.com/in/mattmclartybc Email – matt.mclarty@boomi.com Book & Podcast:

Clemente Cohen's finance career began in the early 1990s inside the Munich offices of Silicon Graphics, approximately 6,500 miles from the Silicon Valley company's headquarters and 7,500 miles from his birthplace in Argentina. This transcontinental start marked the beginning of a career defined by global problem solving , adaptability and generous helpings of M&A experience. Cohen, who grew up in Germany after moving from Argentina, problem solving perspective to his role. Joining Silicon Graphics as an accountant, Cohen tells us he was able to quickly demonstrate to others a innate curiosity and willingness to go the extra mile. Frequently, his contributions went beyond traditional accounting, delving into financial analysis and supporting the company's rapid growth. This foundational experience in a fast-paced, technology-driven environment would shape Cohen's understanding of finance operations on a global scale. Over the next decade, Cohen's career with Silicon Graphics expanded across continents. He held roles in Germany, the UK, and eventually became the International CFO, overseeing finance and business operations outside the United States. After a dozen years with Silicon Graphics, Cohen joined the London Office of CA Technologies , where Cohen tell us he was able to play a pivotal role in M&A activities and helped drive the company's transition from hardware to software. After spending much of his career at large, global companies, Cohen made a deliberate decision to pursue CFO opportunities at smaller, private equity-backed firms. This shift allowed him to be more hands-on, driving business transformation and growth in a more direct way. The move was not without hesitation, as smaller companies often come with greater challenges and fewer resources. However, Cohen embraced the opportunity to apply his extensive experience in a more entrepreneurial setting.

Small Biz Matters: People, Policy, Purpose ~ Episode #236 Broadcast date: 4 June 2024 Host: Alexi Boyd, Small Business Advocate & Policy Advisor Guests: Roger Gregg, Sabby Gill, Aly Garrett We all know that data, in the wrong hands can be destructive. But we also know the power of data to make us more efficient, save us time and the potential to make us better advisors and business owners. There's a tug of war going on right now. As small businesses, advisors and Fintech companies, how do we work together to simultaneously embrace data's potential and control its misuse? How do we take into account the needs of businesses and consumers and the advisors in the middle? And who owns the data anyway? In today's panel we unpacked all this and more including AI's impact on small businesses and software development and what Australian policy makers can learn from the rest of the world to resolve the issues around data privacy. We're lucky to have such an esteemed group of guests. Our expert panel consists of leaders in the fields of accounting and small business, Fintech Founders and renowned international software, data and AI policy experts. Roger Gregg - Hospitality leader and founder of software companies like LightYear Sabby Gill - CEO of Dext and Chair of the international Digital Leaders professional network, Aly Garrett FCA - All In Advisory Architect and Accounting Adventures Podcast host. This podcast was recorded back in 2023 at the Xero Mastermind Community Precon and co-hosted in collaboration with Heather Smith, Host of Accounting Apps podcast and international speaker on AccountTech. PEOPLE –  - How should or could advisors embrace AI to make their practices run more efficiently (yes we do include some good practical examples). What is the reality and do small businesses in different industries even have the time to implement AI and what happens to them if they get left behind? POLICY -   Potentially, we could be looking at more regulations placed on accountants and bookkeepers as government knee-jerk-reacts to community concerns. What will be the impact on advisors and clients if regulations tighten in data privacy with the number and severity of cyber attacks? PURPOSE -   The impact of CDR consumer data rights could have been disastrous for advisors and their clients; luckily we dodged a bullet here in Australia but it's a great example of how too much restriction can strangle innovation. From the perspective of those who rely heavily on data to function (the advisors and their clients) what would happen? Roger Gregg is a seasoned professional with a diverse background in management accounting, manufacturing, retail, fintech and hospitality. Born in Northern Ireland, prior to moving to Australia, Roger was involved in the manufacturing sector in Belfast, and was Chairman of the Northern Ireland Furniture Group. Then when he moved to Australia in 2007, Roger was recruited to be Director of Operations for Keystone Hospitality Group, taking the group to win the prestigious Australian Group Operator of the Year award in 2008, 2009 and 2010.  It was there that he saw (and felt) the need for Accounts Payable automation and in 2011 he co-founded the Accounts Payable tech start-up invitbox with his brother Chris.  Despite neither of them having any tech experience, invitbox was awarded Xero's Emerging App of the Year for Australia in 2013, just prior to being acquired by Intuit in 2014.  Building upon their previous success they founded Lightyear in 2018 to continue their mission of solving Accounts Payable headaches for SMEs. The company operates both domestically and internationally, with a staff of 60 offices in Belfast and Sydney, servicing 6,000 businesses across 22 countries. In addition to Lightyear, Roger is involved in a number of hospitality businesses as a partner in House Made Hospitality, as well as helping Bondi Brewing Company take it to the big guys. Aly Garrett FCA is a multi-award winning fellow chartered accountant, tax agent and podcast host (check out Aly & Andrew's All Aussie Accounting Adventures) who founded All In Advisory Pty Ltd in 2018. All In has won Boutique Firm and Start up Firm of the Year at Accountants Daily and are Xero Cloud Champions of the Year. Aly has worked in the accounting industry for 30 years, with big, small, traditional and innovative firms and everything in between and has helped many of them work through their digital journeys.  She knows the challenges and opportunities this can present and likes to use her experience to bring positive change in our accounting and bookkeeping communities. Sabby Gill was appointed CEO of Dext in October 2022 and brings more than 35years' experience in the technology sector, spanning sales, operations, development, support and customer service.  He has spent his career supporting businesses of all sizes with technology that looks to unlock their potential—both at home and in international markets. Prior to Dext, Sabby was CEO of Thomas International, which is a leading talent assessment and psychometric provider.  Other past roles also included UK & Ireland Managing Director of Sage, in addition to senior executive leadership roles at Epicor, IGT, HP, CA Technologies, Oracle, PeopleSoft and Digital Equipment Corporation (DEC).Sabby currently is a member of the UK's Digital Economy Council with Secretary of State, and the Chair of Digital Leaders Advisory Board, which has over 180,000 members across the UK. To find out more about the best Accounting podcast out there, check it out HERE

NAVNEET'S BIO Navneet Govil has come a very long way. He was born and raised in Zambia with a remarkable trajectory culminating in his current role: Executive Managing Partner and Chief Financial Officer of Softbank Investment Advisers and its Softbank Vision Funds collectively managing the largest venture capital fund(s) in the world, well over $100 billion. In this wide-ranging conversation we talk about venture capital, entrepreneurship, capital markets, IPOs, innovation, leadership, and of course→ AI. Navneet is Member of the Executive Committee (one of three) that leads the SoftBank Vision Funds, LatAm Funds and SoftBank Group International and is Member of Investment Committee. He oversees the firm's operations, legal, compliance, finance, marketing, communications, valuations, risk, technology, portfolio monitoring, and human resources teams.He joined Softbank eight years ago and has been instrumental in deploying the fund's capital, and more importantly, returning it to limited partners including via dozens of IPOs and other exits. Prior to joining SoftBank, Navneet held senior corporate officer roles for several publicly traded multinational corporations. Most recently as SVP of Finance at CA Technologies, preceded by positions at Hewlett-Packard, Sun Microsystems, Pfizer, and Fortistar Capital. Naneet earned an MBA and a Master's degree in engineering from Cornell University where he was awarded a merit-based Knight Fellowship and an engineering fellowship. He currently serves on the boards of ElevateBio and Ridge Lane Partners. Disclaimer: I served on a Softbank affiliated public company board of directors with Navneet and our firms are common investors in a handful of companies. Our episode is informational only and listeners should not construe anything discussed or related materials as investment, financial, or other advice.  NAVNEET RELATED LINKS SVF Profile Softbank Group (SFTBY) - Earnings Call On Tech & AI - Fortune CFO Evolution - Forbes Softbank Latin America GENERAL INFO| TOP OF THE GAME: Official website: https://topofthegame-thepod.com/ RSS Feed: https://feed.podbean.com/topofthegame-thepod/feed.xml Hosting service show website: https://topofthegame-thepod.podbean.com/ Javier's LinkTree: https://linktr.ee/javiersaade  SUPPORT & CONNECT: LinkedIn: https://www.linkedin.com/showcase/96934564 Facebook: https://www.facebook.com/profile.php?id=61551086203755 Twitter: https://twitter.com/TOPOFGAMEpod Subscribe on Podbean: https://www.podbean.com/site/podcatcher/index/blog/vLKLE1SKjf6G Email us: info@topofthegame-thepod.com   THANK YOU FOR LISTENING – AVAILABLE ON ALL MAJOR PLATFORMS

B2B marketing is under fire(again). IBM alum, Ted Talk(er), and CMO, Michelle Killebrew is back on SIK! 00:00:30 (Michelle'a Career Summary) Guest discusses her roles at CA Technologies, Broadcom, PwC, and NTT Limited, detailing her experiences and challenges. 00:05:13 (Evolution of CMO Role) Discussion about the evolving role of the CMO in the post-pandemic world, emphasizing the need for AI knowledge and performance measurement. 00:11:26 (Focus on Customer Success) Focus on the importance of customer success, the shift in demand from new logos to current customer base, and the role of customer success in revenue growth 00:16:51 (Breaking Through B2B Marketing Noise) Addressing the challenges of breaking through the clutter in B2B marketing, the demand for personalized experiences, and the need for authenticity. 00:22:06 (Future of Remote Work) Discussion on the future of remote work, emphasizing the need for intentional gatherings and the importance of personal relationships in remote working environments. Discussion about the challenges and changes in the role of the Chief Marketing Officer in the tech and marketing industry. Challenges of B2B marketing (00:26:43) Exploration of the declining quota attainment and the impact of market consolidation on sales cycles in the B2B sales arena. Impact of the pandemic on marketing strategies (00:29:10) Analysis of the macroeconomic conditions and the changing dynamics of buying behavior in the B2B market due to the pandemic. The future of remote work (00:30:23) Discussion on the impact of remote work on sales and marketing teams, and the challenges of rebuilding institutional knowledge and relationships. The evolving relationship between sales and marketing (00:31:53) Insights into the changing dynamics of sales and marketing operations, resource allocation, and the increasing complexity of the buying committee. The role of AI in marketing (00:35:37) Exploration of the potential of AI in marketing, including its impact on team collaboration, optimization, and its role in operationalizing revenue flow. The CMO's position in the C-suite (00:39:47) Analysis of the position of the Chief Marketing Officer in the C-suite and the challenges in contextualizing marketing impact in business language. Marketing accountability and business outcomes (00:44:32) Discussion on the accountability of marketing for profitable growth and the challenges in predicting ROI accurately.

Sam Costello shares his career journey and insights on reinventing oneself to achieve success in sales and leadership roles spanning banking, top tech companies, and startups. Influenced by his father and grandfather's sales backgrounds, Sam earned a finance degree but ensured his first job involved sales. Early days working for his brother's landscaping business shaped Sam's customer-first mindset. This focus on customer success became central to his approach. A chance encounter opened Sam's eyes to tech sales. He pivoted to CA Technologies and learned enterprise software sales. Sam credits CA with providing his sales foundation. Major successes followed at Oracle, including a $30 million deal. But it was a conversation with that client's CIO that sparked Sam's interest in startups. He joined Perfecto Mobile and embraced mentorship from sales gurus Keith Butler and Rob Watson. Their MEDDIC mindset approach to sales transformed Sam's perspective to always focus on customer success. Sam stresses the importance of seeking feedback and remaining coachable to drive continual growth. Even today, he focuses on enabling his team. After Perfecto, Sam saw joining Harness and its mission as his next opportunity to make an impact. Though Sam remains dedicated to driving Harness's success, his broader purpose is helping people through work and philanthropy. He may start a foundation someday. For now, building something great at Harness motivates him. Key Takeaways: - Start with the customer's needs to drive success - Pivoting into new opportunities can unlock potential - Embrace mentorship from sales experts to evolve - Remain coachable and seek feedback to grow - Find purpose beyond your company's mission - Take risks to reinvent yourself throughout your career Sam's story provides inspiration for achieving success by putting customers first, leveraging mentorship, and continually reinventing your career. His insights apply to sales and beyond. It's a must watch!

This week our host Brandi Starr is joined by Tracy Sestili, Chief Revenue Officer at Intellimize. Tracy is the former Chief Marketing Officer (CMO) turned Chief Revenue Officer (CRO) at Intellimize where she brings a holistic perspective and approach to the organization to drive end-to-end revenue generating strategies.  Prior to Intellimize, she has led teams at Fountain, SparkPost, CA Technologies, Cisco, and TiVo.  Tracy has 20+ years' experience helping GTM teams drive brand awareness along sustainable and scalable revenue streams. She has served on the board of Women for WineSense, is an active member of CHIEF, and co-founded a non-profit for lung cancer, for which she received a Bay Area Jefferson Award.  Tracy has also been an adjunct professor in digital marketing at UC Berkeley and San Francisco State University and has authored a book on digital marketing. In the fifth installment of Revenue Rehab's My Journey series, on the couch in this week's episode, Brandi and Tracy tackle My Journey with Tracy Sestili: Going from CMO to CRO Bullet Points of Key Topics + Chapter Markers: Topic #1 Going Wide and Varied or Going Deep [07:10] Tracy describes a key conversation that guided some of her decisions on next steps for her career while she was at TiVo; “I went to lunch with the CMO there and she said, ‘What do you want to do with your career?... your resume is very deep. And you know, you can go wide and be very varied. Or you can go deep in one area and sort of make that your career path. Have you thought about what you want to do?'” Topic #2 Finding Your Career Path: Taking Time for Reflection [15:30] “I think it's hard for people to take a break, and sit back and consider that it does take, literally taking time off,” Tracy says.  “I always recommend to people, when you kind of feel like you're burned out, maybe they'll take a staycation or something and try to decompress and really give it some thought about what you want to do.” Topic #3 The Journey from CMO to CRO [25:05] “It is not something that I sought out, it kind of fell in my lap,” Tracy reflects.  Built off an existing solid relationship with the CEO, who offered her the position, she considered that rapport as well as the company culture when she finally decided to make that move. “I also really love working for my CEO, he's just the kindest human and he's a very good thought partner. And I think that that's important if you're going to make that transition, to have a good relationship with your CEO and have a good relationship with finance. Because that, that's all that the CRO does, right? And those are the reasons why I said yes.”   So, What's the One Thing You Can Do Today? Tracy's ‘One Thing', when it comes to evaluating making the transition from CMO to CRO, “I think you need to get in the trenches with sales,” she says, “and see if you can shadow a salesperson from like, start to finish to really determine first, if that's something that you want to do, right? And then from there…seeing if you really understand the bigger picture of what's happening across the org from a data perspective, like, do you have insight to understand that? To me, those are the two things that I think would really help you decide if you want to do it.” Buzzword Banishment: Tracy's Buzzword to Banish is ‘attribution.  “I think now that I've gone from CMO to CRO it drives me even more crazy,” Tracy says, “[attribution] just really trips up marketers as a whole to try to figure out who gets credit for what, it's exhausting you know, if it's working, it's working and there's no need to fight over credit in my opinion.” Links: Get in touch with Tracy Sestili on: LinkedIn Twitter Intellimize e-Book: Filling in the blanks of your ABM program Subscribe, listen, and rate/review Revenue Rehab Podcast on Apple Podcasts, Spotify, Google Podcasts , Amazon Music, or iHeart Radio and find more episodes on our website RevenueRehab.live

Host Amy and Host James catch up and catch a tan.    1.) MSP Question of The Week   What is the best business structure for new MSPs?   See: https://www.toptal.com/finance/interim-cfos/c-corp-vs-s-corp#:~:text=Compared%20to%20traditional%20S%20or,it's%20taxed%20as%20a%20corporation   ---   2.) More Tech Layoffs?   EY Announces Layoffs in Response to Economic Struggles   See: https://www.channele2e.com/news/ey-announces-layoffs-in-response-to-economic-struggles   "Less than a week after Broadcom finalized its $61 billion acquisition of VMware, layoffs began. This is a familiar pattern for the company, which followed a similar playbook with its acquisition of CA Technologies in 2018. Overall, it's estimated Broadcom will cut about 2,000 employees post-acquisition.   Google, Amazon, Snap, Splunk, LinkedIn, Cisco, MariaDB and SecureWorks all recently announced layoffs. Other mass layoffs recently included Intel, Wish and LinkedIn in the San Francisco Bay area. At the beginning of September, Rapid7 announced a restructuring plan following disappointing second-quarter results, resulting in the layoffs of about 18% of the company's workforce. Similarly, AppSec firm Snyk laid off 128 people in April. Cloud security vendor Zscaler announced layoffs after what it called a rough fiscal second quarter. Software tools giant Atlassian laid off 5% of its workforce as it “shifted priorities.”    ----   Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Use “EARLYBIRD” as the coupon code to save $200! Irvine CA – SMB Techfest (Feb 8th-9th) Make sure you catch Amy at SMB Techfest! https://www.smbtechfest.com/events.asp   Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/  

En este episodio especial de "El Siglo 21 es Hoy", nos embarcamos en un viaje retrospectivo a dos segmentos esenciales del podcast "Tech Voices", grabados en 2017 para CA Technologies.Aprovechamos este interludio entre temporadas para sumergirnos en discusiones que, a pesar del paso del tiempo, siguen siendo increíblemente relevantes y perspicaces en el ámbito tecnológico.Primero, exploramos el mundo de la Automatización y su papel crítico en la Transformación Digital. Con Julián Cerón, líder de Automic en CA Technologies para Latinoamérica, como nuestro guía, descubrimos cómo la automatización no solo mejora la eficiencia operativa sino que también actúa como catalizador para la innovación en diversas industrias.Luego, nos adentramos en el campo de la Seguridad y API, un área que ha tomado un protagonismo sin precedentes en la era de la Transformación Digital. A través de las voces de Santiago Cavanna y Julio Carvalho, examinamos cómo las políticas de ciberseguridad y la gestión efectiva de API se han convertido en pilares fundamentales para proteger y potenciar a las empresas en el panorama digital.Únete a nosotros en este recorrido lleno de insights, donde la tecnología, la innovación y la seguridad se entrelazan para revelar el panorama cambiante de nuestro mundo digital. Y no olvides, la comunidad de "El Siglo 21 es Hoy" te espera en nuestro grupo de Telegram, donde seguimos conversando sobre estos temas apasionantes.Visita ElSiglo21esHoy.com para más información y para unirte a nuestra vibrante comunidad.Conviértete en un seguidor de este podcast: https://www.spreaker.com/show/el_siglo_21_es_hoy/support.

En este episodio especial de "El Siglo 21 es Hoy", nos embarcamos en un viaje retrospectivo a dos segmentos esenciales del podcast "Tech Voices", grabados en 2017 para CA Technologies.Aprovechamos este interludio entre temporadas para sumergirnos en discusiones que, a pesar del paso del tiempo, siguen siendo increíblemente relevantes y perspicaces en el ámbito tecnológico.Primero, exploramos el mundo de la Automatización y su papel crítico en la Transformación Digital. Con Julián Cerón, líder de Automic en CA Technologies para Latinoamérica, como nuestro guía, descubrimos cómo la automatización no solo mejora la eficiencia operativa sino que también actúa como catalizador para la innovación en diversas industrias.Luego, nos adentramos en el campo de la Seguridad y API, un área que ha tomado un protagonismo sin precedentes en la era de la Transformación Digital. A través de las voces de Santiago Cavanna y Julio Carvalho, examinamos cómo las políticas de ciberseguridad y la gestión efectiva de API se han convertido en pilares fundamentales para proteger y potenciar a las empresas en el panorama digital.Únete a nosotros en este recorrido lleno de insights, donde la tecnología, la innovación y la seguridad se entrelazan para revelar el panorama cambiante de nuestro mundo digital. Y no olvides, la comunidad de "El Siglo 21 es Hoy" te espera en nuestro grupo de Telegram, donde seguimos conversando sobre estos temas apasionantes.Visita ElSiglo21esHoy.com para más información y para unirte a nuestra vibrante comunidad.Conviértete en un seguidor de este podcast: https://www.spreaker.com/show/el_siglo_21_es_hoy/support.

En este episodio especial de "El Siglo 21 es Hoy", nos embarcamos en un viaje retrospectivo a dos segmentos esenciales del podcast "Tech Voices", grabados en 2017 para CA Technologies.Aprovechamos este interludio entre temporadas para sumergirnos en discusiones que, a pesar del paso del tiempo, siguen siendo increíblemente relevantes y perspicaces en el ámbito tecnológico.Primero, exploramos el mundo de la Automatización y su papel crítico en la Transformación Digital. Con Julián Cerón, líder de Automic en CA Technologies para Latinoamérica, como nuestro guía, descubrimos cómo la automatización no solo mejora la eficiencia operativa sino que también actúa como catalizador para la innovación en diversas industrias.Luego, nos adentramos en el campo de la Seguridad y API, un área que ha tomado un protagonismo sin precedentes en la era de la Transformación Digital. A través de las voces de Santiago Cavanna y Julio Carvalho, examinamos cómo las políticas de ciberseguridad y la gestión efectiva de API se han convertido en pilares fundamentales para proteger y potenciar a las empresas en el panorama digital.Únete a nosotros en este recorrido lleno de insights, donde la tecnología, la innovación y la seguridad se entrelazan para revelar el panorama cambiante de nuestro mundo digital. Y no olvides, la comunidad de "El Siglo 21 es Hoy" te espera en nuestro grupo de Telegram, donde seguimos conversando sobre estos temas apasionantes.Visita ElSiglo21esHoy.com para más información y para unirte a nuestra vibrante comunidad.Conviértete en un seguidor de este podcast: https://www.spreaker.com/podcast/el-siglo-21-es-hoy--880846/support.

We constantly hear about cybercrime in the news, but do you have the knowledge to protect yourself from it?  In this talk, information security expert Dr. Carrie Gates will cover the clues that can alert you to something being a scam, along with some of the common types of attacks, such as phishing, smishing and vishing. Dr. Gates joined Bank of America in October 2018 as a senior vice president in global information security. She has established a research program, working in partnership with universities, to pursue longer-term, higher-risk research in the security space that has the potential to improve the bank's security posture. Her current portfolio includes broad investigations into audio deep fakes, misinformation, smishing, and adversarial machine learning. Previously, Gates has worked at a start-up as a distinguished engineer for both Dell and CA Technologies, and with CERT at Carnegie Mellon University. Prior to starting her research career, she was the systems manager for the Faculty of Computer Science at Dalhousie University in Canada. She has more than 50 peer-reviewed publications and has been awarded more than 20 patents in the computer and network security field. MLF ORGANIZER Gerald Anthony Harris Learn more about your ad choices. Visit megaphone.fm/adchoices

OPENING QUOTE:“That last mile is about standing there with the CEO, with the Chief Marketing Officer, with the product people that are on stage, and saying how can we take this script that we have right now, these pieces of content, and just create a bigger bond with the audience over those things.”SUMMARY:Chris Janese is the CEO and head of client strategy at The Green Room, an extraordinary event production agency with roots in the entertainment industry. And it's from that perspective that we learn more about what it takes to produce the best events. Chris believes in the power of entertainment.  He believes that by incorporating elements of surprise, emotion, and performance, you can create a profound and lasting impact on your audience. And one other thing. He believes that by going beyond what clients initially want, you can push boundaries and create events that truly exceed expectations.  He calls it-- albeit tongue-in-cheek-- violating expectations!He also addresses the importance of the “last mile,” that final stage of any event where true magic happens.  The place where you keep yourself open to creativity and make a tweak at the last moment that changes everything for the better.  And Chris also talks about trust. That attribute allows the boundaries to be pushed and magic to happen. Chris says it takes an abundant amount of patience, understanding, negotiation, and a push towards a process-driven approach that yields trust. Still, once you get there, exceptional events that leave lasting impressions will follow.  So, if you're looking to create extraordinary, unforgettable events, then you will want to catch this episode.  Tune in and be amazed!GUEST BIO:Co-CEO and head of client strategy at The Green Room (TGR), an event production company, Chris has been at the forefront of some of the largest and most intricate productions in the industry over the past 30 years, including events for such globally recognized companies as CA Technologies, Juniper Networks, Intel, SAP, Allergan, Acura, and Starbucks and Ariel Investments.HIRE THEM TO SPEAK:Follow Chris Janese: Chris Janese, LinkedIn Bio.Follow Scott Bloom: Scott's eSpeakers BioFollow eSpeakers: eSpeakers MarketplaceABOUT NO MORE BAD EVENTS:Brought to you by eSpeakers and hosted by professional emcee, host, and keynote speaker Scott Bloom, No More Bad Events is where you'll hear from some of the top names in the event and speaking industry about what goes on behind the scenes at the world's most perfectly executed conferences, meetings, and more. Get ready to learn the secrets and strategies to help anyone in the event industry reach their goal of putting on nothing less than world-class events. Learn more at: nomorebadevents.comABOUT THE HOST:A veteran comedian and television personality who has built a reputation as the go-to choice for business humor, Scott has hosted hundreds of events over two decades for big and small organizations alike. Scott has also hosted his own weekly VH1 series and recently co-hosted a national simulcast of the Grammy Awards from the Palace Theater.As the son of a successful salesman, he was exposed to the principles of building a business at an early age. Scott cut his teeth at renowned improv and comedy clubs as a comedian. As a self-taught student of psychology, he's explored what makes people tick and has written a book (albeit a farce) on how to get through life. He's uniquely positioned to deliver significant notes on connecting people and making business seriously funny. And who doesn't like to laugh? Learn more about Scott: scottbloomconnects.comPRODUCED BY eSpeakers:When the perfect speaker is in front of the right audience, a kind of magic happens where organizations and individuals improve in substantial, long-term ways. eSpeakers exists to make this happen more often. eSpeakers is where the speaking industry does business on the web. Speakers, speaker managers, associations, and bureaus use our tools to organize, promote and grow successful businesses. Event organizers think of eSpeakers first when they want to hire speakers for their meetings or events.The eSpeakers Marketplace technology lets us and our partner directories help meeting professionals worldwide connect directly with speakers for great engagements. Thousands of successful speakers, trainers, and coaches use eSpeakers to build their businesses and manage their calendars. Thousands of event organizers use our directories every day to find and hire speakers. Our tools are built for speakers, by speakers, to do things that only purpose-built systems can.Learn more at: eSpeakers.comSHOW CREDITS:Scott Bloom: Host | scottbloomconnects.comJoe Heaps: eSpeakers | jheaps@eSpeakers.com

Jim's guest today on The CMO Podcast is Lynn Teo, Chief Marketing Officer for Northwestern Mutual, one of the perennially most-admired companies in the world. Founded 166 years ago, Northwestern Mutual is a growing $35 billion company today. The company strives to free people from financial anxiety; its products and services include life insurance, disability income, long-term care insurance, and a range of other financial planning services. Lynn has an unorthodox background for a CMO: she earned her Bachelors at the National University of Singapore, specializing in English Language, Linguistics and Geography, before earning her Masters at Carnegie Mellon in Professional and Technical Writing and Interaction Design. She has worked for a host of companies on both the client and agency side, including AKQA and McCann on the agency side, and Thomson Reuters, CA Technologies and Wolters Kluwer on the client side. With a year as the CMO of Northwestern Mutual under her belt, Lynn joins Jim to talk about her career so far. She shares what her "superpower" is and how hiking brings a refreshing outlook to her path. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Joining Laura this week is Smitha Murthy, CEO of Beagle Security. Smitha shares the steps she took to build rapport with key decision makers early in her career in order to be recognized as someone truly ready for a leadership role. In this episode you will learn: How Smitha helped build a collective community to mentor other women towards promotion in male-dominated industries. How she bucked the tradition of leadership silence during a period of chaotic uncertainty and instead encouraged open conversation with her team when change was inevitable. How Smitha asserted herself during the implementation of a new team into existing company processes and used qualitative data to prove to her teammates that she was leading them towards winning. Why technical qualifications alone are not enough, and how taking initiative and overcoming inhibitions can lead to growth opportunities. 24 Hour Challenge: Think back on your life and enumerate all the people who have had an impact on your life (both positive and negative) and how that has shaped your leadership style. Are you actively leading the way you would want to? If not, how can you recalibrate? About Smitha Murthy: Smitha has 27+ years of industry experience as a Product Management Executive and General Manager and currently holds the position as the CEO of Beagle Security - an automated AI-driven comprehensive penetration testing platform. With expertise in driving innovative customer experiences through Data Science and Analytics and Digital Transformation, she has a successful track record of managing and growing multi-million-dollar product lines and P&L, commercializing digital products from concept to launch for multiple organizations in the Silicon Valley.  Before taking on the role as CEO at Beagle Security she was the VP of Product and Portfolio Management at Oracle Health. Smitha has previously worked at McAfee, CA Technologies, NetApp, ADP and Axtria, bringing a unique blend of expertise in growing startups & enterprises alike. She also acts as an advisor for multiple startups. Smitha was shortlisted for the “Digital Leader of the Year Award” by Women in IT Awards Series in 2020. She served as an executive sponsor for Oracle's Professional Asian Leadership, a Board Member for Axtria Women's Network and previously was part of ADP's Women in Leadership.   You can connect with Smitha in the following ways: LinkedIn: https://www.linkedin.com/in/smithamurthy Twitter: https://twitter.com/SmithaMurthyRao Company LinkedIn: https://www.linkedin.com/company/beaglesecurity Company Twitter: https://twitter.com/beaglesecure Website: https://www.beaglesecurity.com   You can connect with Laura in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/ YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Vocal Impact Productions Twitter: @LauraSicola Instagram: @VocalImpactProductions Website: https://vocalimpactproductions.com/ Laura's Online Course: virtualinfluence.today   See omnystudio.com/listener for privacy information.  See omnystudio.com/listener for privacy information.

In this episode, we speak with Mike Gregoire, co-founder of Brighton Park Capital ("BPC"). Prior to joining BPC, Mike was the Chairman and Chief Executive Officer of CA Technologies where he started in 2013. Prior to CA, Mike was the Chairman and Chief Executive Officer of Taleo Corporation, a leading cloud-based talent management software company that he oversaw going public before its successful sale to Oracle in 2012.With a career spanning more than 25 years in software and technology, Mike dives into his experience leading companies ranging from early startups all the way to large enterprises. He shares with us his unique insights for driving and executing initiatives to achieve scalable growth and walks through the set of challenges common to today's CEO regardless of the size of their business. Hosted on Acast. See acast.com/privacy for more information.

Bill Talbot is a marketing and business development expert with experience in strategic, product, and growth marketing. He is the Chief Marketing Officer of OpsRamp, an operations management platform that empowers enterprise IT and DevOps teams and prevents outages. In the past, Bill has worked as the VP of Marketing for Splunk, BMC Software, and CA Technologies. He has successfully grown top-line revenue and built pipelines for companies ranging from startups to multi-billion dollar businesses. In this episode… While all marketing is inherently customer-focused, the reality rarely matches that ideal. Instead, marketing often becomes a numbers game, detached from the very people they are meant to attract. With the right approach, this style of marketing can pay dividends down the line that a basic funnel cannot replicate. It is a powerful outlook, and now you can learn how to implement it successfully. In this episode of the Revenue Engine Podcast, Alex Gluz is once again joined by Bill Talbot, the Chief Marketing Officer at OpsRamp, to discuss marketing and why it is important to remember the customer. They discuss OpsRamp's marketing efforts, what Bill has learned during his career, how to survive tough economic downturns, and much more.

For our latest episode, we sit down with Amir Jerbi who is currently the Co-Founder and CTO of Aqua Security, a platform that provides scalable security for the complete development-to-deployment lifecycle of containerized applications. Amir brings decades of expertise on containers, Kubernetes, cloud security, enterprise software, software development and DevOps to the conversation. Amir formerly worked at CA Technologies in the security group, helping fortune 100 customers to secure their Linux and Windows hosts as they moved to virtualization technologies.During the episode, we dive in to providing security for cloud native and containers, and how tools like Trivy can help teams quickly find and correct vulnerabilities before moving to production. We also discuss how tools like TFSEC, which checks for the configuration of cloud resources that Terraform and the cloud formations are generating, can further close security gaps for teams. Listeners will also learn how to integrate the two tools to implement security best practices for their organizations. Tune-in now!

I had the opportunity to sit down and chat with Lynn D. Tinney, who pretty much ‘grew up in the channel'. She gathered her substantial experience working at companies like Compaq Computers, Enterasys Networks, Siemens, Samsung, Cisco, Riverbed and CA Technologies to name a few. In January 2022 she took on the role of Senior Vice Presidents of Global Partners at Zayo. It's in this capacity where she took the initiative of creating a Partner Advisory Board.Partner advisory boards provide a platform for partners to engage with a vendor company and provide valuable feedback, leading to stronger partnerships and increased growth.Key Points:How to create a successful Partner Advisory Board Define the board's objectivesChoose the right partnersProvide clear guidelines and expectationsBest practices for running a Partner Advisory Board Encourage active participation from partnersFoster open and honest communicationImplement feedback into your channel strategyPost first Partner Advisory Board meeting Continue to meet regularlyCommunicate actions and commitmentsContinuously assess and improveExternal Links:Lynn's LinkedIn ProfileSupport the showThank you for tuning in to Channel Voices! If you appreciate this resource please consider supporting us. Thank you!To stay up to date follow us on LinkedIn and Twitter.You can of course contact us on our social channels or by visiting our website: www.ChannelVoices.comSubscribe to Channel Voices Scope, a monthly LinkedIn newsletter where we provide you with additional information accompanying the podcast. We hope you find this newsletter informative and useful for your career and organisation.We would also like to invite you to join our growing Channel Ecosystems Community on Twitter, a community of channel professionals exchanging ideas, sharing insights and learning from each other. Let's grow together!Until next time

Bill Talbot is a marketing and business development expert with experience in strategic, product, and growth marketing. He is the Chief Marketing Officer of OpsRamp, an operations management platform that empowers enterprise IT and DevOps teams and prevents outages. In the past, Bill has worked as the VP of Marketing for Splunk, BMC Software, and CA Technologies. He has successfully grown top-line revenue and built pipeline for companies ranging from startups to multi-billion dollar businesses. In this episode… Tech marketing is a unique field, requiring knowledge of the details while maintaining strong marketing fundamentals. Potential clients are also far more skeptical. From startups to multi-billion dollar companies, there are some shared principles that can lead tech businesses to success. Bill Talbot has been in tech marketing for 25 years across several leading brands. He recently joined the team at OpsRamp and is helping roll out their freemium model. Throughout the process, he has developed an expertise that can shed light on those common principles. In this episode of the Revenue Engine Podcast, Alex Gluz talks with Bill Talbot, the Chief Marketing Officer at OpsRamp, to discuss best practices for tech marketing. They start with OpsRamp's new freemium model and how the company has handled the changing economic landscape. They also touch on advice for startups, what to do with your funding, and how to kickstart your demand generation.

In the second of our cybersecurity mini-series, Dave sits down with Mike O'Malley, seasoned tech marketing executive and recently-appointed CMO of API security specialists Noname Security.Mike joined Noname in the summer of 2022 to lead its marketing team into the next phase of the company's rapid and impressive growth. Prior to that, he was Senior VP, Global Marketing at CyberArk, another pioneering cybersecurity firm. Mike's career has also taken in senior marketing roles at VMware, CA Technologies and a number of other leading technology firms.As Mike tells Dave, he'd been fascinated by the challenges, innovation and fast pace of cybersecurity long before he moved into it - as well as the opportunity to play a pivotal role in the fight against the scourge of cybercrime.So now he's immersed himself into the cyber world, what are Mike's top tips on making a positive impression on one of the most under-pressure and vendor-bombarded technology buyers of all: the cybersecurity professional?No spoilers of course, but tune in and you'll find out:why security marketers must understand their buyers much faster than in other tech categorieshow to go beyond your customers' basic pains and really get inside their heads on an emotional levelhow to flip cybersecurity's obsession with fear, uncertainty and doubt into honest, positive and benefit-driven messaginghow to use data and research to highlight genuine and immediate security problems, and position your solutions as the answerthe challenges of API security, and why addressing them is so important right nowEnjoy the chat, and leave us a review if you liked it!If you enjoy the chats then there are more ways to quench your thirst for creative inspiration in the world of B2B tech.

This episode features an interview with Sid Kumar, SVP of RevOps at HubSpot. HubSpot is a leading CRM platform that provides software and support to help businesses grow better.Over the past 20 years, Sid has been at the forefront of the technology industry and has held senior leadership roles with responsibility for driving revenue growth, increased profitability, and new customer acquisition. At HubSpot, Sid is responsible for developing the go-to-market strategy and driving operational excellence to enable millions of customers to succeed.In this episode, we talk to Sid about aligning your organization around the customer journey, using data to drive efficiency, and keeping a focused eye on the ripple effects of RevOps.  Guest Bio:Over the past 20+ years, Sid has been at the forefront of the technology industry and have held senior leadership roles with responsibility for driving revenue growth, increased profitability and new customer acquisition. I have a passion for building, scaling and leading high velocity go-to-market organizations to accelerate revenue growth and customer acquisition. Currently, I lead GTM Strategy & Operations for HubSpot where I'm responsible for developing the go-to-market strategy and driving operational excellence to enable millions of customers to grow better. Previously, I was the COO of Sales for Cloud Sales Centers and Greenfield at Amazon Web Services (AWS), where I led the design and launch of the worldwide high velocity go-to-market model to accelerate revenue growth and new customer acquisition at scale. Prior to AWS, I led the digital go-to-market transformation at CA Technologies and built an inside sales, demand generation, partner sales and presales organization with over 300 people. I have been featured as a guest speaker and cited across numerous publications as a subject matter expert in high velocity go-to-market models. I thrive on solving complex problems which can deliver real business impact, underpinned with a relentless focus on hiring and developing the best team on the planet. It all starts with the data and analytics to formulate my initial points of view but ultimately harness the collective knowledge and wisdom of my team and my colleagues to arrive at the best decisions.—Guest Quote“So I do think there's always gonna be some element of how do you look out in the horizon and see what's the opportunity, how do you go get it, and then an element of how do you plan to capitalize on that opportunity and what is the execution that's underneath it? So that's the way we've organized it here.” - Sid Kumar —Time Stamps:**(02:09) - Sid's definition of RevOps **(06:39) - Evolving with your data **(06:13) - RevObstacles **(12:49) - The Toolshed **(25:04) - Quick Hits —Sponsor:Rise of RevOps is brought to you by Qualified. Qualified's Pipeline Cloud is the future of pipeline generation for revenue teams that use Salesforce. Learn more about the Pipeline Cloud on Qualified.com. —Links Connect with Sid Kumar on LinkedInConnect with Ian Faison on LinkedinCheck out the HubSpot Website

Today I'm speaking with Sabby Gill, CEO of Dext  Sabby Gill was appointed as Chief Executive at Dext in October 2022. He has more than 35 years' experience in the technology sector, spanning sales, operations, development, support and customer service. He has spent his career supporting businesses of all sizes with technology that looks to unlock their potential—both at home and in international markets, including working in the Netherlands and Dubai. Prior to joining Dext, Sabby was CEO of Thomas International, which is a leading talent assessment and psychometric provider. Prior to that Sabby was UK & Ireland Managing Director of Sage, prior to that I held senior executive leadership roles at Epicor, IGT, HP, CA Technologies, Oracle, PeopleSoft and Digital Equipment Corporation (DEC). In this episode I ask Sabby Gill: You joined Dext two months ago, what attracted you to joining the Dext empire? What do you hope to achieve with Dext over the next two years? Let's talk about community. You've worked alongside the Accounting and Bookkeeping community for many years. In your introductory letter to the community you have said “I am obsessed with customer and employee engagement, and I'm excited to meet many of the partners and businesses Dext supports. If I jump into any forum and mention Dext, a lot of unhappy campers will respond ”What can the APAC region expect from DEXT over the next two years and beyond. What is the strategic focus of Partnerships within APAC? You serve on a number of boards, pushing for digital adoption: You've recently become the Chair of the Digital Leaders Advisory board, a community of over 180,000 professionals working to eliminate the issues that hold back UK Digital Transformation such as access to knowledge, networks and skills. What are you hoping to achieve in that role, how can UK people get involved with the Digital Leaders Advisory board, and have you got them all using Dext yet? Talk to me about the future of E-invoicing in Australia. Have you ever been involved in a company that has undergone a brand change / rename that Dext has gone through. Like before this session, I had to visit the website and find out what the official new name of Receipt Bank is - its Dext Prepare Were facing a tough economic environment, with inflation, looming global recession, what advice do you have for small businesses out there. Is there anything else you would like to share with our listeners and how can they get in touch with you? I hope you liked listening to that interview with Sabby Gill, CEO of Dext. From here, I encourage you to subscribe to the Cloud Stories podcast, join the Xero Mastermind group on Facebook for advanced conversations around the ecosystem, and subscribe to the informative Accounting Apps newsletter which gives you a great overview of the ecosystem space. It's available at https:// HeatherSmithAU.COM. I also encourage you to connect with me on LinkedIn. I'm Heather Smith and you've been listening to the Cloud Stories podcast..

This week our host Brandi Starr is joined by Tyler Shields, CMO at JupiterOne. Tyler advises, guides, and operates high tech start-ups primarily in the B2B cyber security space. As a former market analyst, engineer, product manager, marketing leader, and partnership manager, Tyler builds and grows businesses – in all aspects. He is a board advisor or board member at multiple firms and an investment advisor for multiple venture capital and debt firms and his experience includes starting, leading, and growing companies including JupiterOne, CA Technologies, Sonatype, Signal Sciences, Veracode, Symantec, LURHQ, Secureworks, and @Stake. As a well-known leader in entrepreneurship and innovation in the cyber security market, and having spoken at many major industry conferences, his expert commentary has been referenced online and in print by publishers such as Rolling Stone, Bloomberg, Forbes, Reuters, and the LA Times. In this week's episode, the first of Revenue Rehab's my journey series, Brandi and Tyler discuss his unique path to the present in My Journey with Tyler Shields: Analyst, Investor, CMO. Links: Get in touch with Tyler Shields on: LinkedIn Twitter JupiterOne Cyber Therapy Podcast Enterprise Security Podcast Subscribe, listen, and rate/review Revenue Rehab Podcast on Apple Podcasts, Spotify, Google Podcasts , Amazon Music, or iHeart Radio and find more episodes on our website RevenueRehab.live

What are the areas of professional development that Sales Engineers are interested in but that many Sales Enablement teams miss? How can Revenue Enablement teams generate excitement and boost morale within Sales Engineering teams? What do  customers say they want Sales Engineers enabled to  do well?John Care, Author and Managing Director of Mastering Technical Sales shares his insights with me in this 2 part series. In Part 2 we focus on discovering and developing professional development pathways for SEs that focus on the experiences and skills they're most interested in developing. Since 35% of SEs say they'd like to go into leadership we also cover how to help them prepare for that career goal.During his career, John built world-class sales engineering organizations at Oracle, Sybase, Business Objects, Nortel, CA Technologies, and HP. His responsibilities have varied from an individual level up to a VP of Presales running teams of over 200 people. He also has diverse experiences as both a quota-carrying salesperson and a senior IT executive/ CIO listening to salespeople and presales engineers trying to sell him their “solutions.”

How do Sales Engineers learn differently? Is their attitude towards training different? What are the onboarding needs of an experienced vs. a novice SE?  When should the handoff from the Enablement team to the SE leaders occur? What are the 3 critical legs of onboarding SEs?John Care, Author and Managing Director of Mastering Technical Sales shares his insights with me in this 2 part series. In Part 1 we focus on defining and understanding the Enablement needs of SEs and how to design an effective onboarding experience for them.During his career, John built world-class sales engineering organizations at Oracle, Sybase, Business Objects, Nortel, CA Technologies, and HP. His responsibilities have varied from an individual level up to a VP of Presales running teams of over 200 people. He also has diverse experiences as both a quota-carrying salesperson and a senior IT executive/ CIO listening to salespeople and presales engineers trying to sell him their “solutions.”

Met een overname van 61 miljard dollar in de IT-sector moeten we natuurlijk wel stilstaan bij de overname van VMware door Broadcom. Want wat betekent dit nu precies voor organisaties die VMware gebruiken? Gaat Broadcom zorgen voor een nieuwe impuls of is dit het begin van het einde? We bespreken het in deze Techzine Talks podcast.Broadcom is een chipfabrikant die ook op softwaregebied een rol van betekenis wil spelen. Eerder werden hiervoor al CA Technologies en de zakelijke divisie van Symantec overgenomen. Dat waren echter maar kleine overnames in verhouding tot de overname van afgelopen week, waarin bekend werd dat Broadcom virtualisatiespecialist VMware gaat inlijven voor 61 miljard dollar.De grote vraag is wat zijn de plannen van Broadcom met VMware en welke gevolgen heeft dit voor VMware, VMware-klanten, de VMUG-community maar ook bijvoorbeeld Dell Technologies en concurrent Nutanix.

In this episode, Arthur Nobel discusses the role of the CPO with Gijo Mathew, Chief Product Officer at VTS, a real estate CRM software company. VTS has raised over $330M in funding over 9 rounds, and its currently in its Series D.  Gijo has been a Product Leader for over 25 years in companies such as CA Technologies and Web.com.Today, they touch upon topics such as the role of the CPO, differences between a CPO and a VP of Product, the evolution of a CPO from a startup to scaleup phase, how to evaluate the success of a CPO, and how to keep the organization aligned.Like the episode? Subscribe and don't miss out on the next one!Explore more insights on Scaling  SaaS companies at knight.capital

Sanjai Marimadaiah is an Executive Product Leader, Entrepreneur and a Growth Strategist who excels at leading product organizations, driving market adoption and growing revenues. Sanjai is based in the San Francisco Bay Area and has held diverse leadership roles at startups & Fortune 500 companies in Product Management, Product Marketing, Corporate Development, and Engineering. Sanjai currently serves as the Chief Product Officer at Push Technology Inc. In his prior roles, he has been an executive leader at CA Technologies, Oracle, HP, and IBM. Sanjai also offers strategic advisory services to Entrepreneurs and CEOs via Spinnovation LLC. As an adjunct faculty, Sanjai teaches a class on Intrapreneurship and Strategic Product Management.at the MBA program managed by the Institute of Product Leadership. Sanjai is a winner of the McKinsey Agility Hackathon in 2016 which had over 1,000 participants globally. Sanjai holds an MBA from Santa Clara University and B.E in Computer Science from Mysore University in India. Sanjai also has 15 credits towards the Masters's program from the Department of Computer Science at Stanford University via the SITN program. Sanjai can be reached via his LinkedIn profile at http://www.linkedin.com/in/sanjaim1 --- Send in a voice message: https://anchor.fm/thinkfuture/message Support this podcast: https://anchor.fm/thinkfuture/support

On today's show and as part of our special 10 Episode CRO Series we will be discussing topics like: Cx, GTM, Functional Alignment, Metrics that Matter, Pipeline / Forecasting, Digital Strategies, Digital Transformation and today it's all about RevOps. Again, we promise to give you actionable insights from our guests who are tenured and experienced CRO's who come from high growth SaaS companies. Today we are joined by Brian Clark, CRO at Ox. Brian is a tenured sales leader with over 20 years of global sales strategy and execution experience across multiple industries and channels. He is a builder of high energy, high growth, and high integrity sales teams. His passion is to recruit and mentor top talent. He has consistently delivered abnormal growth figures leading Fortune 500 accounts in highly competitive and complex global markets. Prior to leading teams, he has been fortunate to be the top performing salesperson for 3 different Fortune 500 companies. He is well-versed in operating within matrixed organizations such as Hewlett-Packard, CA Technologies, Salesforce, NCR Corporation and now Ox. We kick off by asking Brian about his career journey, his path and what has led him to where he is today? A son of a sales person Always made time for his family First job was a sales job Didn't know I wanted to be in technology Recruited by Hewlett-Packard Ecommerce Learning how to relate What am I lacking Hardware people can't make the leap to software Sabbatical for 7 months Run a true role globally Genesis of a startup We ask Brian, between the hunger and the asking of the right questions, how do you rate that? Clients don't get paid to study themselves Study their business Become students Question strategy Be interested not interesting Learning beats knowing Next we ask Brian, to share with us who is Ox? And what do they do? A complete fulfillment automation platform built for the future of supply chain Build automation software Easy to adopt A front end and a back end Consume data Onboarding faster Again, be a student of their organization You have to know what value you bring upfront Then we ask Brian, in terms of talent, what kinds of people does he look for and what are you seeing? Every job is remote Lead by love or fear Different challenges Convincing of the culture Grit We move on to sales methodology, we ask Brian what is his favorite and why is it important to him? Go native and be a student Mutual plans Create a healthy tension Rock the boat for change DITLO - day in the life of Facts vs feelings Last but not least, we ask Brian what he feels is his super power? Culture Culture eats strategy for breakfast If you take care of the people, the people take care of the business A Dad first Giving back to the community, gives the team a higher purpose --- Send in a voice message: https://anchor.fm/gloabl-tech-leaders/message

BJ Schaknowski is a seasoned software industry executive, with over 20 years of experience in leadership roles across a wide variety of operating functions. Before joining symplr, BJ served as the Chief Sales & Marketing Officer at Vertafore, the world's leading provider of insurance technology. Prior to that, BJ spent four years at LexisNexis Software Solutions in progressively ascending roles, culminating as its SVP Marketing, Sales & Services. He held numerous senior and global leadership roles earlier in his career at CA Technologies, Intuit, and Sage Software. BJ brings his dedication to creating balanced value and outcomes for employees, customers, and shareholders to the symplr community. He earned a BA in Communications from the State University of New York at Geneseo and his MBA at the University of Georgia – Terry College of Business. BJ served in the United States Marine Corps infantry as an enlisted reservist for 8 years.

Companies, organizations, and industries are waking up to the critical value and importance of data. It drives everything today. But data comes from different sources which means that companies have to find a way to bring it all together. That's what breaking down silos is about. However, data comes in different forms which can create roadblocks to bringing the data together in one “place”. Enter MuleSoft. In this edition of Ahead of the Curve, we discover the capabilities of this powerful platform from Salesforce and the roles it's playing across numerous industries, through the eyes of Hari Shankar, MuleSoft's Principal Client Solutions Engineer. Guest Bio In addition to his current role with Salesforce, Hari has held senior posts with Snaplogic, CA Technologies and IBM. He also holds an MBa from the University of North Carolina, an MSc from the University of Texas and a B.Eng from India. Key Ideas 03:18 – The roadblocks and issues that make data integration challenging for companies 06:11 – The power that comes to supply chains when data is visible to all suppliers in real time 11:09 – How MuleSoft is impacting Human Resource Information Systems in a major way 15:36 – Healthcare is screaming out for data integration. MuleSoft is there with the solution

In this episode, I sit down with Prabhjot Singh - President and CEO of Pyze to discuss how the importance of having mentors in your journey, how to transition, the reality of entrepreneurship.He shared how he took time off from his marketing job to create a non-profit to fight hate crimes post 9/11. He learned how to start a venture from the ground up and he used this experience to create multiple startups. He talks about smart money and not-so-smart money in terms of raising capital for startups.About Prabhjot:Prabhjot Singh is a serial entrepreneur who has started multiple for-profit, social enterprise, and non-profit ventures. He serves as President and CEO of Pyze, the most recent company he founded to enable the world's largest enterprises to improve business operations utilizing AI-driven Process Intelligence and Analytics. He has over 20 years of experience in sales, marketing, and product management. He previously co-founded Pixatel Systems, a social enterprise that utilizes mobile computing to deploy apps and e-Learning solutions to millions of users.Prabhjot served as VP Marketing at CA Technologies for the Application Performance Management (APM) business, where he was responsible for all marketing functions and helped execute the go-to-market strategy that grew the APM business over 300% in 4 years. Before CA, he was an early employee at Wily Technology and served in a number of key customer-facing and marketing roles. Wily was acquired by CA Technologies in 2006. Prior to Wily, Prabhjot held management and engineering positions at Citigroup and Indus River Networks. Prabhjot holds a Bachelor in Computer Systems Engineering from Boston University.Prabhjot is an active participant in the community and philanthropic affairs. He was the Founding Chairman of the Sikh Coalition, the nation's largest Sikh Civil Rights organization. Prabhjot is also a founder of Saanjh, a non-profit that runs leadership programs for children and young adults. He currently volunteers on the Boards of the Sikh Coalition, Saanjh, and the MBSK Family Foundation.Connecting with Prabhjot:Website: https://www.pyze.comLinkedIn: https://www.linkedin.com/in/psinghsf/Connect with Manpreet:LinkedInInstagram

Who is Andi Mann? Andi was an analyst at Enterprise Management Associates and went on to be a VP in the office of the CTO at CA Technologies, where he was responsible for product strategy and marketing. From there, he went to a spectacular term at Splunk as CTO of DevOps which led to now where he is Chief Technology Officer at Qumu. Today, Innovators Inside!

With Melissa Sargeant, the chief marketing officer of email marketing company Litmus, we explore the role of a chief marketing officer, how they're hired, why they last the least in the c-suite, and e-mail marketing, one of the most powerful channels for marketers. Get $10,000 free credits to use Freshworks products (including the brand new Freshworks CRM packed with AI-based lead scoring, phone, email, and activity capture) by joining the Freshworks for Startups program. Click here to check eligibility. About the GuestMelissa Sargeant is the CMO of email marketing company Litmus. She has more than 20 years of experience in various marketing leadership roles. She was previously the CMO of SugarCRM, ChannelAdvisor, and the Senior Director of Product Marketing at CA Technologies. Sign up for regular updates from The Orbit Shift Podcast.The Orbit Shift Podcast is powered by Freshworks Inc, a global SaaS company headquartered in San Mateo, California. If you enjoyed listening to this podcast, consider giving us a five-star rating on Apple Podcasts. Host and Producer - Jayadevan PKAssistant Producer - Shashwath JAudio Engineer - Rajesh Subramanian 

Kevin Brown is the Chief Revenue Officer (CRO) at 1Kosmos.  Kevin is a seasoned sales executive who has extensive leadership experience in global business development. He has a proven track record of building global  sales and channel teams that produce high revenue growth at companies including Savyint, Wipro, and CA Technologies. Kevin shared many best practices and experiences with the Host - Zia Zaid. Please give it a listen and please share your feedback at zia@sellingtoenterprises.com.

Rutvik Doshi is the General Partner at Inventus Capital India, early stage Venture Capital firm that invests in Pre Series A and Series A. Rutvik has participated in India's fast emerging internet ecosystem since 2007, first with Google where he launched several products including Voice Search, Google Mobile App, SMS Channels and managed Google News globally, and most recently as the CEO of ecommerce startup Taggle in Bangalore. Before Google he spent 6 years in the US building internet management software for CA Technologies. Rutvik holds a B.Tech from Indian Institute of Technology (IIT), Kharagpur and an MBA from INSEAD, France. Follow Rutvik (@rutvik), host Akash Bhat (@bhatvakash) and our podcast (@thedesi_vc) on Twitter.. . .The Desi Startups of the Week:1. Project PIF: Project Pay-It-Forward is a cloud-based mentorship platform for graduate admissions2. Podium: Podium is a platform that brings people closer to have virtual conversations around social issues.. . .In this episode we will cover:. . . (Part 1) . . .1. Impact of COVID on fund dynamics and larger macro economic trends (5:24)2. How did LP's react to the pandemic (7:44)3: Investment strategy during Covid and plans for the future (13:11)4. How did Inventus India Capital build rapport with founders during the pandemic, in the absence of F2F meetings? (18:38)5. Rutvik's background and sequence of events leading up to Inventus (19:58)6. Evolution of VC in India (28:06)7. Investment thesis at Inventus (32:21)8. Importance of forging strong relationships with other VC firms in India (37:17). . . (Part 2) . . .9. Raising domestic capital –– Has India reached a point of comfort to invest in VC as an asset class? (42:51)10. Why is it better to have Indian investors than global? (44:44)11. What should emerging fund managers be prepared for when they speak to potential LP candidates? (49:02)12. How many calls do VC's have with potential LPs (53:53)13. How do the Partners split fundraising responsibilities (55:53)14. When will see a change in venture investing to bring more profitability? (1:00:09)15. Lobbying in India (1:02:41)16. Raising money from foreign investors or Indian? (1:05:42)17. Rapid fire (1:08:05)

Javier Cortavitarte es Ingeniero, Venezolano y amante de la tecnologia. Actualmente vive en Sunnyvale, California. En el famoso Valle del Silicio. En este episodio nos cuenta la historia de como consiguio su primer trabajo en Google. Su rol en el Society of Hispanic Professional Engineers  (SHPE)  y como es subir la escalera corporativa en este valle del silicio. Además de trabajar todo el día, Javier participa de forma voluntaria en SHPE como vicepresidente del consejo directivo a cargo de relaciones corporativas y de comunicación. Tiene una licenciatura en Ingeniería Electrónica de la Universidad de Florida y posee una extensa y amplia experiencia adquirida en distintas empresas. Ha transitado por empresas como Google, Axcient, ServiceNow y BlazeMeter, un startup que recientemente fue adquirido por una empresa de software llamada CA Technologies. En EEUU hay solamente dos ingenieros que hacen este producto a nivel global, y Javier es uno de ellos. Su larga trayectoria comienza en Venezuela, luego sigue en Florida donde realizó sus estudios y pasó por un Co-Op en FPL, hasta llegar a Silicon Valley donde no deja de subir la escalera corporativa y donde obtuvo su primer puesto de trabajo en Google. Hemos hablado de cómo y cuándo nos conocimos en SHPE, su cargo y rol en el consejo directivo y el perfil de gente que concurre a los eventos, su trabajo y rol actual, el salto a su primer trabajo en el valle y lo que más le sorprendió de Google, el motivo por el cual dio el salto de una corporación tan grande como Google a un startup, el ejemplo de “shopping cart” que dio en una de sus charlas en BlazeMeter, su comparación del día a día entre una corporación y un startup, la continuidad de Javier en el trabajo después de que CA Technologies adquirió BlazeMeter, su próximo desafío, y sus consejo para aquellas personas que quieran trabajar en Silicon Valley como ingeniero/a. Recursos mencionados: SHPEMiami Dade CollegeCA Technologies (Broadcom Inc.)BlazeMeterFIUFPLServiceNowAxcient ¿Nos quieres ayudar a crecer?: Déjanos una reseña en ITunesMandanos un mensaje a ConexionesPodcast@gmail.comCompártelo con un amigo En este episodio hablamos de: 00:00:59 – Acerca de Javier00:01:53 – Como se conocieron Hugo y Javier00:04:17 – Rol de Javier en el consejo directivo de SHPE00:05:07 – Perfil de gente que concurre a los eventos00:06:43 – Trabajo y rol actual00:08:26 – El salto de Javier a su primer trabajo en Silicon Valley00:19:35 –  Lo que más le sorprendió a Javier de Google00:23:35 –  Motivo por el salto de una corporación a un startup00:40:10 –  Ejemplo de shopping cart; load testing00:46:18 – Comparación del día a día entre una corporación y un startup00:49:21 – BlazeMeter adquirido por CA Technolgies; continuidad de Javier en el trabajo00:55:49 – El próximo desafío de Javier01:01:02 – Consejo para aquella persona que quiere trabajar en Silicon Valley como ingeniero/a01:07:39 – Últimas palabras de consejo ¿Quién es Hugo Castellanos? Averigua quién es en linkedin Muchas gracias por escuchar el programa! Si quieres saber más o comentar el programa, por favor unete a nosotros en Conexiones o buscanos en LatinosWhoTech

Like fitness or dieting, getting started with the Net Promoter System is easy in some ways. Executives are typically optimistic and excited about their fledgling program, riding the high of their early wins. And then something emerges and threatens that momentum. But like maintaining good health, the companies that stay the course learn to anticipate their customers' needs, allowing them to deepen relationships and deliver bigger financial results in the long term. That's what happened at CA Technologies. In this episode, I continue my conversation with Dayton Semerjian. He guided the enterprise software company through a Net Promoter journey that returned it to growth. In this episode, Dayton discusses the challenges he faced while bringing culture change to CA and how he overcame them.

CA Technologies' Dayton Semerjian joined me on the podcast in 2016 to discuss his approach to managing the enterprise software company's customer experience in a rapidly changing industry. At the time, the business-to-business service provider was deep in a Net Promoter journey that would ultimately rebuild its customer relationships and return it to growth. Fast forward two years and Dayton's efforts as general manager of global customer success and support not only surpassed senior leaders' expectations, they made CA an attractive acquisition target. In light of CA's success, I invited Dayton back on the podcast to reflect on his experience in the first of a two-part interview.

In today's Minutes: Broadcom will acquire CA Technologies for just under $19B, ESPN and ABC will air Overwatch in primetime, and Dunkin Donuts is getting a new CEO. Plus, Papa John teaches us how to not act on a conference call. --- Support this podcast: https://anchor.fm/watercoolesthq/support

In this episode, Allison Pickens (Chief Customer Officer, Gainsight)sits down with Dayton Semerjian (GM, Global Customer Success, CA Technologies) to discuss how CA Technologies is driving exceptional outcomes through their CX2020 program, optimized NPS surveys and more

Dayton Semerjian of CA Technologies returns to reflect on his past four years of progress in developing a CX program and shares valuable lessons learned from the very beginning of building a business case. Click the titles below to read more: Improving CX Through Business Discipline Drives Growth Outside In The ROI Of CX Transformation The post 103: Why And How CA Technologies Established A CX Program, Part 2 appeared first on The CX Cast ® by Forrester.

In this episode, Dayton Semerjian of CA Technologies joins us to discuss what led to the technology company launching its CX transformation effort and how they got started with establishing a CX program. Click the titles below to read more: Improving CX Through Business Discipline Drives Growth Outside In The ROI Of CX Transformation The post 103: Why And How CA Technologies Established A CX Program appeared first on The CX Cast ® by Forrester.

Catherine Plano is here today with Sharryn Napier. She is the Vice President and Regional Director for Qlik Australia and New Zealand. She is responsible for driving sustained growth and sales for Qlik and its data discovery business, in addition to providing strategic direction for the company across the Australia and New Zealand region. Sharryn has over 15 years' experience in the IT industry and has held senior positions at several global companies. Prior to joining Qlik, she was Vice President of Asia Pacific and Japan for Serena Software where she was responsible for the company's expansion in the region. Previous to Serena, Sharryn held the position of Senior Director and General Manager of CA Technologies. She was also a Business Consultant at Deloitte, specialising in Web and Application Design and Development for large global enterprises in Australia and New Zealand. Sharryn is currently based in Sydney and is a member of the Australian Institute of Company Directors. Find Out More About Sharryn Napier Sharryn Napier on LinkedIn Sharryn on Twitter @QlikSharryn Qlik' Website So sit back, tune in and enjoy! Interviewed by: Catherine Plano Subscribe: iTunes | Stitcher | RSS

What do you call the space between you and your customer? According to Dayton Semerjian, that's where you'll find the true value of a customer relationship. Dayton is general manager of global customer success and support at the IT services firm CA Technologies.  CA's customers tend to be large companies, and the decision to buy its software and services is usually made by big groups of people armed with heavy analysis. Customer relationships can be very complex, involving many internal teams that handle sales, implementation and tech support. It's not that uncommon for some customers to feel like they've fallen through the cracks in situations like these. In this episode, Dayton shares what it takes to earn promoters in complex client relationships. Learn more: Do Your B2B Customers Promote Your Business?