Podcasts about office managers

Here's the typical scenario: dental offices are not profitable by procedure, so they work the hygienists to death in order to make up for lost revenue. Then there's the lack of support Hygienists need when diagnosing periodontal disease. Need I say more?It's no wonder why dental hygienists are burned out... But is there something dentists can do to reverse this problem? Enjoy the podcast...Support the show

Today, we'll hear about: •             A business owner dealing with his office manager taking on too much •             A man considering whether he should hire his own team or stay with contractors •             A leader struggling with how to delegate to his team •             A business owner seeking advice on how to compete for talented employees   Next Steps: ·     

Tiff and Dana give guidance on how to successfully manage a practice through an office manager, including long-term business vision, powerful leadership, productive systems, and a ton more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:01) Hello Dental A Team listeners. Dana and I are back at it again today ⁓ with our podcasting spirits behind us and we are so excited to be here with you guys today. Gosh Dana, this is like the beginning of summer for us right now and no matter where you're at in the country, I think you've either been on summer for a few weeks or you're just barely getting there. feel like summer breaks are wild. Like Brody is in school two weeks past my niece. Like it's just been crazy but.   The most fun part about this for both of us is that, I don't know if you guys know this or not, we get asked this question a lot, where is your headquarters? Like, where are you guys based out of? And Dana and I, Britt and I, gosh, I think most of the consultants at this point are in Arizona. Our HQ is actually Reno, Nevada, but we work from home. So, fun part about podcasting during the summer is that each of us have some sort of little or family member or someone   At the door honestly like I had to text in our you know got a family chat go and that's like hey guys FYI and Dana's like let me put a sign on the door so Dana welcome I know I know being a mom is something that lights both of us up and I think one of the best I don't know most I don't know it was like fun parts of our relationship is being able to also laugh about what it's like to be a mom in   Arizona in the sports and in the summer and I love that about the two of us and Dana tell me what has what's the start of summer looking like for you guys over there you've got your I have it easy I will never never discredit the amount of moming that you do over there so tell me how is mom life today Dana   Dana (01:47) it's good. You know, I mean,   it's wild, right? Like, there's a beauty of being able to work from home in that, like, I can very quickly throw chicken nuggets out the door and everybody is fed, right? Yes. But they like all summer long, there are no go zones, depending on what I am doing during the day. So like, if I am on calls, the front room is off limits, because it's directly beside my office. And so I can hear everything that you do.   The Dental A Team (01:58) You just turn them down the whole way, get it. Yep.   I love   that.   Dana (02:17) So I'm constantly like chunking my windows of time as to like where they can be in the house and I've had to put signs up because my neighbor kids also want to come get my kids and I'm like well we just can't knock on the door right now.   The Dental A Team (02:31) Yeah,   yeah, please just give us a moment. I love that. And honestly, though, it's kind of ⁓ like time blocking for practices, right? Because like, when can you do certain procedures? Like you don't want, you know, sedation in the front room with everybody walking by, you've got to have a very specific place for the sedation and a very specific, like no-go zone of do not pass this line once we've started. So it kind of kind of makes me think   Dana (02:34) Yeah.   question.   The Dental A Team (02:59) of how synchronistic life is in general. I say this a lot, with clients that tell us work-life balance, right? We just talked to a client about this together recently, and I'm like, goodness gracious, like we just need a life-life balance, because if we take the systems that work in whatever aspect of life it's coming to you, and if you've got systems that are working at work,   you can probably duplicate them at home and vice versa. If you have systems that are working at home, you can probably take that same thought and that same theory and apply it at work. And it works truly like tremendously because your brain's already wired to think that way. So when you can just stop trying to recreate the wheel and use what you know works, applying it in all areas of your life, things just are easy. I feel like that's how you create easy discipline.   and how you create easy habits. So taking that like time blocking and room blocking and like, guys, from these hours, this is what you're gonna be doing. It's very similar. Billing, you know, all those things. Billing coordinators need to be like, don't bother me between these hours. It's just like, you've got your kids on the other side. I tell doctors constantly or office managers, leadership teams that people are people. We learn how we learn. And if we look at how we teach our children, we can duplicate that.   Dana (03:59) Yeah.   Thank you.   The Dental A Team (04:18) in training systems as well. So Dana, I just spiraled my whole brain right there. I love it. Thank you. Thanks for being such an incredible mom. You are truly impressive. And for those of you who don't know, she's got a slew of children and animals and happenings at her home constantly. And the way that you manage all of that truly is impressive. I think you're an incredible person, Dana.   Dana (04:41) Thank you, Tib. It is a whole lot of winging it. So I appreciate that.   The Dental A Team (04:44) But winging   it, I mean, I think we all wing it when it comes to parenting. I don't think anybody actually knows the step-by-step on what we're doing. So we're all winging it and we're all doing the best that we can, but you also make time for you. You make time for work. You make time for making sure that you're prioritizing what makes you happy and fulfilled because I think that is then teaching your children to do the same and it's super cool to watch. So having an almost grown kid.   I live vicariously through you watching you parent your children and it's super fun from over here. So thanks. Thanks for continuing to have more for us. I'm here for it. I'm here for it. And I hope all of you are here for it too. know you guys, I know you guys get a kick out of my questions I give to Dana because Dana just intrigues me her life and really her choices intrigue me. She's always got something that I'm like, give me all the goods. What can I do now? Brody brought home a soda the other day or I guess the water.   Dana (05:11) you   Keep enjoying the video, Jeff.   you   The Dental A Team (05:38) that you had mentioned a couple weeks ago and I was like, oh my gosh, I know what that is because Dana told me. So you guys, she's here for the tips. If you want them, write in, ask them. Ask Dana, go on Instagram on Mondays now I think it is. Mondays or Fridays, it pops up all week for me. I find them, but she's on there too you guys. She's constantly just divvying out the tips. Find Dana, she's our tip master. And today I'm going to pick your brain some Dana. I want to talk about really effectively   Dana (05:41) you   The Dental A Team (06:06) running a practice through an office manager. And doctors, I don't want you to hear that and think, OK, I don't have to listen to this. Let me go get my manager. Nope, this is for all of you guys. This is for everyone. This is for dentists, owners, office managers, leadership, anyone aspiring to become an office manager, anyone aspiring to just give good tips to the team. Office management can come in varying sizes. And the label office manager, we found even just in hiring consultants, right?   hiring when we were in practice that office manager really doesn't have a good definition for it in the industry. Anything can be an office manager. Most of the time, Dana, maybe you could speak to this as well, I have found that the office manager position, like quote unquote there, usually narrows into billing or dealing with upset patients and really doesn't broaden outside of that. Have you found that as well, Dana? Yeah.   Dana (07:04) Mm Yeah. Yep.   And I usually feel like anytime it is promoted within right, it's typically like, well, she's really good in those insurance. So yeah, yep, I agree with you. Sometimes, you know, yeah, there's some HR pieces added in there or like, you know, I, but I feel like it does encompass mostly keeping track of AR and the money, which is fine.   The Dental A Team (07:11) Yeah.   Yeah, yeah, I agree. I think that's one aspect of it, right? And being able to oversee everything. So there's different avatars for a billing representative, a billing person, and most other positions in the practice. That's gonna come with a different kind of avatar. So depending on the type of office manager that you want in your practice, that's gonna be making a decision there on what your avatar is going to look like. And for us, your office manager in your practice is really helping to run the practice. think Dental A Team considers an office manager   like a secondary owner almost, right? You're looking at it as this is my practice. This is something that I'm fully invested in growing and I love it the same as I would if it were my own business. So that kind of investment really comes from a certain personality type and a certain leadership type. So that style of office manager is really what we're speaking to today. And there's nothing wrong with any type of office manager, any style, any avatar, like you do whatever your business needs.   is what your avatar needs to look like. So today we're speaking towards that different kind of mindset of really growing the practice and being fully invested in it. The reason that we look at it that way is we really think that there's two different minds between a dentist and the office manager that needs to push the agenda of the practice. Our dentist is kind of our idea maker. They're the person who's just coming up with all of the plans. And I think we all   can name a few of these. have one on our team. Ms. Kierdent is fantastic at this. She has the brains and the ideas behind most of the things that we do. And they're just shouting things out, right? They're like, my gosh, we could do this. We could do that. We could do this. And the team is like, stop changing things. Well, when you leave the practice management up to the dentist who's there to create ideas, and there's no one there to filter ideas through,   and to project manage when things do make it past go and we're like, yes, we're gonna do this. When it's all on the doctor, you are gonna suffer those changes consistently because no one's there to say, hey, is this projecting us towards the goals we're working on or is this confusing us and keeping us from reaching those goals? So then we do have teams that are in constant chaos and constant change and they're like, Dana, I can't take another word from this doctor. It's like, well, that's.   We gotta get the doctor out of that position. So that's the type of office manager we're speaking to today is a type of office manager that can say, yes, that's a fantastic idea. Let's see where it will take us. Is this going to push us towards those goals? I have to just brag a little on a client that I've worked with for a while now. Near and dear to my heart, like just two of my favorite humans in the whole world. And honestly, their whole practice is full of some of my favorite humans, but.   not that they didn't start as my favorite humans, but they didn't start there, right? They didn't start where they are today, years later. They started in a very different position. And when they came to me, their goals were to grow production. were like, everybody's goal, right? I want to grow production, which actually means I want to grow collections, right? I want more income. We want more saved on the side. They wanted to reinvest in the building. They wanted to do a little bit of a build out, but they knew that they didn't have a lot of space, so they needed to work with what they had.   And the dentist who was there, he really, really wanted to be a dentist. He loves having a business, but entrepreneurship just is a path for his dentistry. So he truly wants to be a dentist, and he wanted to do more surgery. He wanted to do more involved dentistry. So I was like, fantastic. Office manager, let's talk. Now this specific office manager had never been in dentistry before, at all.   at all, very different career path. could tell you all about it on a whole, it would take a whole podcast because the career is just so cool. Very different career path, probably about as far from dentistry as you could possibly get. And he made the decision to support the doctor and said, I'm going to figure this out. And he was a great manager, right? He managed expectations, but really felt stressed out, second guessed his decision.   He's like, don't think this was right for me. I don't think I'm cut out for this. And I was like, well, let's test the waters. Let's see. And we went down a journey together that has changed, I think, the course of both of our lives, probably. It's just been so cool to take this journey with them. But taking an office manager, Dana's done this too. I think all of us at some point have taken an office manager who's never worked in dentistry before and helped to create an amazing office manager.   So all of you dentists who are like, well, they don't have experience. It's not always necessary if the other pieces are there and if the dentistry can be taught if there's space for it. So keep that in mind. I don't I'm not telling you go find someone with no experience. I'm not telling you you have to have experience. Like I'm telling you it's just got to fit for you. This specific manager and a couple others that I've worked with didn't have that experience. And what we worked on then was what it takes to be an office manager, which is actually leadership.   And Dana, I know you work on this a lot with a lot of practices, starting with the leadership and really becoming the person that a team can look up to, starting with the culture and creating what you want your practice to look like. Because without that, Dana's freaking systems queen. But Dana, how difficult is it to create systems for a practice that we can't imagine what we want it to look like?   as compared to being able to imagine what we want the business and the practice to look like and what the leadership should look like, then the system's followed. Which do you feel like in your experience, especially with an office manager who's never been trained in dentistry, which do you feel like is the path that you take the most frequently?   Dana (13:06) Thank   ⁓ hands down it's building the vision and figuring out what you want because anywhere in dentistry when it comes to the schedule when it comes to your leadership team when it comes to goals like you have to know what you're trying to achieve before you build the pieces to achieve it   The Dental A Team (13:41) Yeah, exactly. And I think a lot of people start with the systems, right, Dana? And that's where it gets really confusing. And it's like, the systems are so tailored to an individual. Systems are so tailored to a specific practice, and that practice is goals. So when you start out just blanket systems, it could be anything. You could create anything, and it will or won't work. It's it's hard to tell. It's like throwing spaghetti at a wall and hoping that it sticks, that it's done.   you just, don't know. But when you have a vision and you can create something that supports that vision, which you want that to ultimately look like, you're able to custom tailor it. And that's what we were able to do with this practice and working side by side with the office manager in leadership, teaching him how to speak to people, how to have conversations hard or easy, how to invest in other people and really showing him or giving him the opportunity to see what it feels like.   when you put yourself aside and you put someone else almost ahead of you without it being ahead of you. Like that's hard to say out loud. Like him investing in his team and his team's success in the practice gave him such a high, I couldn't even stop, like his trajectory. He was just running because he felt so good about having this higher purpose. And his higher purpose truly turned out to be   investing in ⁓ leading and guiding his team members for them to be their best selves. So within that, we learned, ⁓ what he learned is really like hiring and firing the systems behind a five star patient experience, the handoffs, like what creates this relationship that I'm having with my team members, with my team members and my patients. So it started to spin once we got some really good leadership footholds in there, some really good communication skills and practicing.   ⁓ weeding out the team members that didn't need to be there and replacing them with team members that should be there, narrowing down those avatars, narrowing all of this down. He was really able to see how the slightest movements that he made truly affected every piece of the practice. He would move one needle just slightly. I always think of implant torquing, right? Like two millimeters is a lot when it comes to an implant. And that two millimeter change in a system   or in a statement or a word that you use can create a massive difference. It's the success or the failure of an implant. And same goes for everything you do in life. said earlier, everything you do, you just duplicate it. So if you're making a two millimeter change on an implant, what's going to happen in that respect when it comes to words, to leadership, and to guidance? And he truly took all of that and invested in people. And he said, hey, I'm learning too. Help me learn. And he got his team on board. It's been.   Incredible to see their success and so between the leadership and then the systems which gosh guys we talk systems constantly Dana Dana we did NDTR I Mean you guys are basic our basic core systems of Dental A Team truly work and they are case in point leadership is an ideal leadership is kind of that like personal side of it, there's not a   Dana (16:43) you   The Dental A Team (16:59) black and white, follow these steps and now you're a great leader. It's a learning system. It's something that is in you, something you have to desire, something you have to want. But the core systems, the handoffs, the NDTR, the ICRP, the communicating between team members, ⁓ gosh, blocked scheduling. We implemented blocked scheduling. We implemented time management skills. We implemented avatars for every team member, avatars for our patients, marketing.   All of the core pieces of what Dental A Team has to offer, we've implemented with this practice and gained his leadership skills as well as an entire team full of leaders at this point. They have leaders of departments, but you guys, every single team member on their team is a leader because they are manning their ships and they're acting as if they're leaders for the good of the practice overall. And it's been incredible. So that first year we worked on core systems of NDTR.   blocked scheduling and just literally ICRP handoffs to your side. Leadership in conjunction with that. So getting rid of some team members that no longer fit the needs of the practice or just weren't on board with the trajectory, replaced some great new team members in there, got them trained up. And you guys within that first year, remember their goals were to increase production, start a build out, right? And get the doctor doing dentistry.   So we were able to remove the doctor from a lot of those pieces, a lot of the decisions that he didn't have to make, we took them away from him. He didn't have to make them anymore and he trusted doctors, he trusted the process, he trusted the office manager. So things that the office manager could decide that if, you know what, if the office manager decided incorrectly, could be fixed, right? Or it's like, it's not that big of a deal. We could have gone the other way, but it's not that big of a deal, okay? Strategically moving those decisions over to the office manager.   We started doing that so that the doctor was in the chair more. He increased his surgery so much, you guys. increased, they were able to with one doctor and two hygienists, they were able to increase their production by $800,000 that first year just by narrowing down the systems and the leadership, getting the right people in the right seats, getting the right systems in place, using them and really knowing where they were going. And that first year was incredible. Stack on top of that.   They've decreased the decisions from the doctor, increased the amount of productivity that he was able to do without, by the way, expanding his hours. He stayed within the same hours. And we also, the end of that first year, got them ready for that associate space because they wanted to see that expansion. So they started the conversations on what it looked like to expand the physical building, and then what is it going to look like to add another dentist. And we projected.   five years out and then worked backwards on one, three and five years of even down to like how many hygienists and how many assistants will we need to hire? What will your overhead cost be based on current employee numbers, et cetera, all of those pieces. And we were able to just spear this incredible trajectory of growth, not even just for their first year, but gosh, five years later now, Dana, you know, they've got this massive building. They have impacted the community.   so much. Like there are people that come up to them on the streets of their community and thank them for what they were able to do for a friend or a family member, not even for themselves. They have had literal strangers say, I know who you are and you changed my friend's life. Like that's crazy, Dana, crazy. And to think that it started from leadership skills, just from someone who is invested in that blows my mind, you know?   Dana (20:53) Yeah, yeah. And I think that it's when you have an office manager that can make a mindset shift of leading versus managing, right?   And I know it's called an office manager, right? So we can kind of get ourselves stuck in that place, but it's like managing is the tasks, right? That's the tasks, the leadership, right? That's the people and the culture. And when you have those pieces running smoothly, then the task part becomes so much easier. And so I do feel like that is when you have a manager who is focused on the people, the culture and leading.   leading to the tasks versus like being the one that feels like they have to complete all the tasks themselves.   The Dental A Team (21:35) Yeah, yeah,   that's a great point. I love that because that's massive, I think for everyone listening. you've got, gosh, like if there's KPIs on you, right? There's a measurable that you're responsible for. I think one of the biggest things that we do really well, is getting people to understand you don't have to do all of the pieces to create that result. You just have to make sure the result happens.   To your point, a lot of managers and lot of doctors who are managing hold it all to themselves in order to manage the results to get the right result. But then we end up not having space for whatever it is that we need to get done, right? And we get lost in that and it gets a little chaotic. I know I've done that. I did that as a manager in practice and my team suffered tremendously because I kept everything. So one, I was not empowering my team.   I was basically telling them that they couldn't do it, right? They didn't know how to do it. I could do it better. I was overworked, overburdened and burnt out. I was angry constantly. Like I woke up one day and I was like, this is not who I am. What have I done? What have I done and how can I change this? And it was that exact thing. It was the fact that when you become an office manager, sometimes it feels like you're supposed to do all of the things.   And we forget that we have an entire team of people who want to help us. And I think Dana doctors do that too. We've seen that as well. And coaching them out of that, think is sometimes part of our biggest jobs as consultants. The biggest contributor is coaching them out of holding all of the cards to themselves. Would you agree?   Dana (23:26) Yeah, yep, absolutely.   The Dental A Team (23:28) Yeah. Well, guys, I know that sometimes we can chat and you can say, gosh, I see myself in that. I hear that. I've done that. ⁓ Or I want to do that or something similar. So I hope that today you heard something that you can take for face value, something that you can utilize if it's systems that you need to go back to. You guys, there's a slew of podcasts all over the place. We have a million of them.   Just search NDTR if you don't know what that is. We're not explaining it today because we've done it a million times. So search it on our website, you guys, on our website, TheDentalATeam.com. can go to podcasts and then you can search within our podcast. So search some of those systems, you guys. Search Avatar. Search all of those pieces and figure out where are you at right now and how can you guide yourself towards those goals. Dana, thank you so much for doing this podcast with me. I love our time together as always and I know.   It's busy season for everybody right now, so thank you for carving out the time. I appreciate you. Listeners, thank you so much for being here. We find this so valuable. We love our time together. You give us this opportunity to be quote unquote face to face. Thank goodness for visual podcasts nowadays. And you give us this opportunity to give our speech to the world. So thank you. Please drop us a five star review below and let us know how valuable you felt this was. And as always, reach out   Hello@TheDentalATeam.com. We're here to help. Thanks guys.  

In Who Moved My Cheese?, Dr. Spencer Johnson uses a simple allegory involving four characters (Sniff, Scurry, Hem, and Haw) who navigate a maze in search of “cheese” — a metaphor for what we want in life, such as a job, relationship, or health. The story centers on how each character reacts when the cheese is moved, reflecting the need to adapt to change.This narrative is eerily applicable to the current state of dental insurance — particularly how companies like Delta Dental operate. Dentists and patients alike are characters in this real-life maze, constantly trying to locate the “cheese” of quality oral health care. But the challenge is that insurers aren't just moving the cheese; they're changing the maze itself. The rules are always shifting: what procedures are covered, reimbursement rates, required pre-authorizations, and even what counts as “necessary” care.For providers committed to delivering the best, most advanced care, this inconsistency is not just frustrating — it's professionally and ethically compromising.Support the show

I've seen a number of job descriptions in my career, and that for the office manager in a practice is one of the craziest. Why? Everything is in it, making it, in reality, the job description for many people. The office manager role is crucial, so why do this to people? My guest today helps practices build strategic and operational excellence, and he'll help us understand how to use the office manager role properly.Daniel Tribby is a healthcare provider, effective business growth strategist, award winning author, top keynote speaker with a vision to help healthcare entrepreneurs build a practice that serves it's patients and sustain profitability for the long term.In this episode Carl White and Daniel Tribby discuss:Some of the worst uses of the office manager role he's seen, and why they're the worstWhat the proper uses of the office manager role areWant to be a guest on PracticeCare?Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here's the link where you can get the process started.Connect with Daniel Tribbyhttps://www.linkedin.com/in/iamdanieltribby/Connect with Carl WhiteWebsite: http://www.marketvisorygroup.comEmail:  whitec@marketvisorygroup.comFacebook:  https://www.facebook.com/marketvisorygroupYouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmigLinkedIn: http://www.linkedin.com/in/healthcaremktg

In this episode of Management Unfiltered, Zach Shelley interviews Kelly Schwartz, CEO of Schwartz Consulting Group, who shares valuable insights on effective management in dental practices. They discuss the crucial role of office managers, the need for standardized systems, and the importance of patient engagement and communication. Kelly highlights the significance of accountability within teams and measuring case acceptance to enhance practice success. The conversation wraps up with resources for improvement and the benefits of consulting in the dental industry.

Who is your next hire, and why? In this episode of Remodelers On The Rise, Kyle Hunt tackles this critical question! Learn how to evaluate your current and future org charts, identify bottlenecks, and make hiring decisions based on strategy—not guesswork. Whether you're considering a designer, bookkeeper, or office assistant, Kyle shares real client stories and actionable advice to help you hire with confidence and clarity. Plus, discover why knowing your numbers is key to making it all work financially. ----- Today's episode is sponsored by Contractor Growth Network. Discover how to build a brand that stands out at contractorgrowthnetwork.com. ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways Create your current org chart to visualize roles. Identify bottlenecks in your business processes. Consider hiring an office manager to handle low-value tasks. Evaluate the need for a designer to streamline projects. Understand the financial implications of new hires. Strategically plan for future hires based on business growth. Don't rely solely on referrals for business growth. Know your numbers to make informed hiring decisions. Consider part-time hires as a step towards growth. Your team is essential for the success of your business. ----- Chapters 04:13 Creating Your Current Org Chart 09:40 Identifying Your Next Hire 17:36 Strategizing for New Positions 21:33 Conclusion and Call to Action

Share Your Salary: Clinic Office Manager Valerie full 396 Thu, 22 May 2025 17:59:33 +0000 Ve4GzOSlq3LCNJu47ivBGIUqBTC7hnch society & culture Share Your Salary society & culture Share Your Salary: Clinic Office Manager Valerie Because everybody wants to know how much people make for a living, but have been afraid to ask until now… 2024 © 2021 Audacy, Inc. Society & Culture False https://player.amperwavepodcasting.com?feed-

Zach Shelley has been the Office Manager of a Mega-location for the past 5 years, but before that he understood dentistry from a different lens- the dental lab. Throughout his dental journey, he's learned some key takeaways that we can learn from in the dental world. Listen in as he shares his wisdom, and how he manages a location with 26 chairs, 5 doctors (2 Pediatric), and a team of 50 people. Check out more from him, found in his Facebook group: The Dental Office Manager Leadership Network - for Doctors, OMs, and anyone aspiring for more leadership. Also connect with us at www.DentalSuccessNetwork.com or www.AddisonKilleen.com.

Today, we'll hear about:  A business owner deciding on fair compensation for his office manager  A young leader who was promoted after a tragedy  A woman trying to get her branch managers aligned with the company mission  A business that gets 90% of its revenue from one customer     Next Steps: 

I'll never forget the first time I sat down with a dental insurance representative, and started asking questions. I began with questions based on all the “false information” that had been thrown at me through the years regarding PPO contracts, such as: “sending in fee-for-service (FFS) fees increases PPO reimbursement rates”, or “you can't upgrade patients on PPO plans” and many others. Her response to my questions was very interesting and not what I expected.Support the show

We're diving into a topic many practice managers quietly struggle with—what happens when your team feels more like friends than employees? Dana and Sandy tackle a heartfelt listener question: “How do I manage a team I've been friends with for years?” Whether you were promoted from within, or made the mistake of hiring a friend, this episode will help you maintain professionalism without sacrificing connection. You'll learn how to: Lead with warmth while keeping your edge Set clear boundaries and expectations Avoid favoritism and cliques Stay approachable without losing authority Create protocols that do the talking for you

In this episode, Audrey “Sunshine” Monke chats with Amy “Glitter” Bolton about her long career as a year-round GAC staff member serving as our Office Manager and Registrar. Glitter's is the friendly voice most parents hear when they call the GAC office. Glitter's GAC story started in 2001, when she joined our staff as an […] The post Episode 82: Creating a Happier World with Glitter appeared first on Gold Arrow Camp - California Summer Camp and Traditional Sleepaway Camps for Children.

This episode is dedicated to honor the memory of Barb Ziegler, the founder of The Trailhead Community. "We are here to celebrate tonight, the opening of this building...we are not at the end of the trail. We are still working on making the trail longer, stronger, and more connected for more people to help solve the greater problem in this community {independent living for IDD adults}." This episode revisits The Trailhead Community at their building opening and ribbon cutting ceremony. If you hear any background noise or laughter, that's because this episode was recorded LIVE in the lobby of The Trailhead Community building in April 2025! In this conversation, Devon Tilly and co-host Matt McMullen chat with various partners at The Trailhead Community! Featured Guests: At 17, James Harper's stepfather told him, “James, you should find a sales job—you could sell anything!” Fast forward 17 years, and sales became his calling. Over the last 10 years, he has sold over $30 million in B2B marketing services and successfully exited two bootstrapped companies. His expertise and passion lie in helping B2B companies scale through effective outbound sales strategies that deliver results. He believes small businesses are the backbone of the economy, and entrepreneurship is its driving force. His mission is simple: to create opportunities that convert. He helps companies scale by blending sales, marketing, and operational strategy. He doesn't just focus on growth—he makes it sustainable by refining operations, improving team performance, and creating scalable systems. If you're looking to grow smarter, not just harder, he's someone worth connecting with. Jeans Mobley worked as an Office Manager for an accounting firm for several years after college. She realized the accounting world was not the best fit and she decided to leap into the nonprofit world with Trailhead Community. Her degree is in Communication with a minor in Leadership Studies. Communication makes the world go 'round! She is passionate about making Trailhead the model for neuro-inclusive housing and building a community that supports one another's ability to thrive. Jim Shipton was born in the Midwest and raised in Story City, Iowa, the heartland as they call it. He loves being from a small town where you have an opportunity to participate in all aspects of life. Jim played football, basketball, golf and learned to work hard in the farming community. He completed one year of undergraduate civil engineering at Iowa State University before transferring to Colorado State University where he met his future wife and received a Bachelor of Science degree in Landscape Architecture. Upon graduation he and his wife, Denise, moved to the San Diego area for several years, gained valuable experience and his first license in 1992, before moving back to the Denver Metro area. He has been delivering his exceptional services to owners and developers in the western region of the US for the last 35 years. Currently he and his wife live in Littleton where they are trying to figure out how to become empty nesters. Jim enjoys outdoor activities, skiing, golfing, camping and all things Ford Bronco. Halie Behr of Behr Benefits is a force of nature in the auction industry, bringing forth the high energy and electricity to fire up a room and keep everyone engaged all night long. As the proud founder and lead auctioneer of Behr Benefits, Halie has spent the last decade raising millions of dollars for charities all over the U.S. Behr is a three-time champion auctioneer, becoming the first and only in history to win both the International Junior Auctioneering Championship in 2013 and the women's division of the International Auctioneering Championship in 2023, competing against the very best in the industry on the world's largest stage. Halie holds the title of Denver's favorite Fundaneer, bringing an unparalleled sense of enthusiasm and passion to maximize fundraising results at benefit auction events. Click this link to see previous episodes over The Trailhead Community. Keep up with the Art of Construction (AOC) podcast on Instagram, Facebook, and LinkedIn! Subscribe to us and leave us a review on Apple Podcasts or Spotify!

Vinnie chats with a marketer who didn't start her professional career in marketing but in hospitality. Now Marketing Manager at Logicalis, Morgan Wilkinson, shares with us her hospitality experiences that have shaped her entire approach to B2B.

Tracy was headed down to Utah County a few months ago, listening to one of our favorite talking heads interview an author, Annie Jacobsen, on a book she wrote titled, “Nuclear War.” She ended up buying the book for me to read, and it was very eye opening. I love reading books and finding what I call “crossovers” to what I see in our profession, and such was the case here.Support the show

When I first started my dental practice, back in 1989, most dentists helped each other out. There existed a sense of community that was evident, even within our state dental association. They actually had a “new dentist” committee that was really helpful. The association leadership would assign someone as a mentor, which was also really helpful. Back then, it seemed like as long as a dentist was proficient at caring for his or her patients, stayed up-to-date on advancements in the industry, and was active in the community, one could be reasonably assured of making a good living. The problems and issues facing dentists were fewer. It wasn't uncommon for dental teams to work together for many years. Back then, the pace of change was very slow, comparatively speaking.Fast forward to today. The pace of change is difficult to keep up with. The problems we are facing in dentistry are larger, though maybe not completely different. Support the show

We identify what the top ten concerns dentists face every day with running their dental practices, and where to find the answers to run their dental businesses profitably. Support the show

Join us for a special IALEIA update with guest Alexander Gulde, IALEIA's Election Chair, as we break down the recent election results and discuss leadership transitions within the association. We dive into voter turnout, the importance of professional engagement, and the role of certification among board members. Plus, Alex shares his personal career update—moving from Tallahassee to California for a new role as a federal intelligence analyst! As we gear up for the upcoming IALEIA Conference in Vancouver, Alex previews what to expect and announces a special podcast recording from the event. If you're attending, be sure to find him and share your insights!

In this episode of Stories from the River, Charlie Malouf welcomes Gabby Cobos, the new general manager for the Salisbury, North Carolina store, which has been recognized as the 2024 Ashley store of the year. Gabby shares her unique journey from Ecuador to the United States, settling in Orlando, Florida, where she began her career with Ashley Corporate. She started as a customer service representative and worked her way through various roles, including Office Manager, Sales Manager, and General Manager. Her passion for training and development led her to serve as a regional trainer for Ashley in Florida, responsible for onboarding and developing Memory Makers across 26 stores. Gabby shares that she has even been the host of a podcast.  During her tenure at Ashley Furniture, Gabby also was able to interview three people for their own, internal podcast, called Ashley Spotlight, which was shared internally via their intranet on Ashley Discovery. Gabby's transition to Broad River Retail as a General Manager is driven by her belief in continuous growth and a passion for furnishing life's best memories. She appreciates Broad River's culture, their emphasis on words like "Memory Maker" and the value placed on personal development. Gabby is excited to be part of a company that aligns with her values and offers opportunities for professional growth.  Gabby shares her goals for 2025 along with her habits that serve her well (like practicing gratitude and positive affirmations) and the best advice she's received.  She's looking forward to investing in herself in 2025 while making a significant impact at the Salisbury store. Gabby encourages others considering a move to Broad River to take the leap, highlighting the culture and sense of being part of something bigger. Additional Resources: Loving Our Memory Makers - The Power of Memory Maker Appreciation Week! - https://www.youtube.com/watch?v=T7_-ZVZlnq0   This episode on YouTube: https://youtu.be/oGwTfbOBpVQ  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

In this episode of Stories from the River, Charlie Malouf welcomes Gabby Cobos, the new general manager for the Salisbury, North Carolina store, which has been recognized as the 2024 Ashley store of the year. Gabby shares her unique journey from Ecuador to the United States, settling in Orlando, Florida, where she began her career with Ashley Corporate. She started as a customer service representative and worked her way through various roles, including Office Manager, Sales Manager, and General Manager. Her passion for training and development led her to serve as a regional trainer for Ashley in Florida, responsible for onboarding and developing Memory Makers across 26 stores. Gabby shares that she has even been the host of a podcast.  During her tenure at Ashley Furniture, Gabby also was able to interview three people for their own, internal podcast, called Ashley Spotlight, which was shared internally via their intranet on Ashley Discovery. Gabby's transition to Broad River Retail as a General Manager is driven by her belief in continuous growth and a passion for furnishing life's best memories. She appreciates Broad River's culture, their emphasis on words like "Memory Maker" and the value placed on personal development. Gabby is excited to be part of a company that aligns with her values and offers opportunities for professional growth.  Gabby shares her goals for 2025 along with her habits that serve her well (like practicing gratitude and positive affirmations) and the best advice she's received.  She's looking forward to investing in herself in 2025 while making a significant impact at the Salisbury store. Gabby encourages others considering a move to Broad River to take the leap, highlighting the culture and sense of being part of something bigger. Additional Resources: Loving Our Memory Makers - The Power of Memory Maker Appreciation Week! - https://www.youtube.com/watch?v=T7_-ZVZlnq0   This episode on YouTube: https://youtu.be/oGwTfbOBpVQ  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

My Practice My Business and the UDA help Utah dentists score another big win with legislation. We cover what this bill means to dentists and the patients they serve, and our wish for all states to pass similar legislation. Support the show

In this episode of Management Unfiltered, Tito Albino, the AADOMS Multi-Location Office Manager of the Year 2024, shares his journey in dental practice management, highlighting the importance of building a strong management team and transitioning to multi-location management. He addresses the challenges of workplace dynamics and emphasizes the significance of trust and vulnerability in leadership. Tito's insights offer valuable lessons for both office managers and practice owners on fostering engagement and creating a successful, collaborative work environment.

Are you losing patients before they even walk through your door? Even with a great front desk team, calls go unanswered, details get missed, and new patients move on. In this episode of DEO's Growth Secrets, Jake Puhl talks with Abdul Jamjoom, CEO & Co-Founder of Arini AI, about a simple solution: an AI phone assistant that answers every call, collects complete patient information, and books appointments without adding to your staff's workload. If you want to fill your schedule and improve patient experience without hiring more team members, check out Arini AI.  

It's no mystery with all who know me that I love what Walt Disney created, especially when it comes to customer service. I grew up watching the Wonderful World of Disney every Sunday at 6pm, eating dinner on a TV tray in front of an RCA 26-inch color television. I was so blessed…I am a Disney University Graduate, and we have incorporated their training in our dental practice, as well as our dental consulting company: My Practice My Business. We teach in our Clinical Business of Dentistry Training the importance of giving our patients, what we call, the Disney experience. No company does customer service better than Disney. Support the show

It's Roughly Quarterly time!  Here is a refresher on the projects we tackled in 2024: Q1, Template Refresh, AAA 8: https://podcasts.apple.com/us/podcast/aaa-8-roughly-quarterly-template-refresh/id1476184074?i=1000646201883 Q2, Seek and Destroy Large FIles, AAA 20:  https://podcasts.apple.com/us/podcast/aaa-20-seek-and-destroy-large-files/id1476184074?i=1000656340389 Q3, Subscription Audit, AAA 30: https://podcasts.apple.com/us/podcast/aaa-30-roughly-quarterly-subscription-audit/id1476184074?i=1000665982113 Q4, Email Signature Refresh, AAA 43: https://podcasts.apple.com/us/podcast/aaa-43-roughly-quarterly-email-signature-refresh/id1476184074?i=1000677451103 AAA 11, Office Cleaning Schedule: https://podcasts.apple.com/us/podcast/aaa-11-office-cleaning-schedule/id1476184074?i=1000648972658   I always love to hear from you: askanassistant.com Book a 1:1 with me: jesslindgren.com/coaching Lay your comments, questions, thoughts, and concerns on me.  Have an awesome week!  xo Jess Want a note from me and my IBM Selectric II typewriter?  Write to me here and I'll type back soon: Jess Lindgren 4465 E Genesee Street STE 114 Syracuse, NY 13214

Listen to what Tracy and I are working on this year, and it's almost complete. Other states are copying what we are accomplishing here in Utah, and it's benefiting their dentist/association members, and the patients they serve. Go through our business trainings here at My Practice My Business and experience applications of state dental laws, and much more, for REAL practice profitability. Support the show

It's election season for IALEIA, and Jason Elder is joined by Alexander Gulde, IALEIA Elections Chair, to discuss the latest updates. Tune in to learn about the voting process, deadlines, and what to expect from this year's election. Plus, get the scoop on the upcoming LEIU/IALEIA Annual Training Event in Vancouver, BC! From key agenda topics to special training opportunities, we break down what makes this conference a must-attend event for analysts. Don't miss out—make your vote count and get ready for an incredible training experience!

Esteemed Colleague Vanessa wrote in to ask about whether they should allow dogs in the office.  The answer is simple but nuanced.  Let me know what you think!   I always love to hear from you: askanassistant.com Book a 1:1 with me: jesslindgren.com/coaching Lay your comments, questions, thoughts, and concerns on me.  Have an awesome week!  xo Jess Want a note from me and my IBM Selectric II typewriter?  Write to me here and I'll type back soon: Jess Lindgren 4465 E Genesee Street STE 114 Syracuse, NY 13214

Dear ADA, UDA, and All State Dental Associations,As many of you know, my wife and business partner, Tracy, and I have been strong advocates for both dentists and patients through our company, My Practice My Business (MPMB). Over the years, we've trained dental practices in Utah and across the nation on how to achieve profitability, even when participating in PPOs. Part of our training includes thoroughly understanding dental insurance contracts and state dental laws.We were the primary drivers of Utah's HB359 legislation—the Network Leasing, Down-Coding, and Bundling Protections Law—which protects dentists and patients from the overreach of dental insurance companies. I'm happy to report that we are actively working on additional legislation this year to help safeguard dental practices and the patients they serve.Unfortunately, the dental profession continues to face challenges that highlight a disconnect between the priorities of our professional associations and the concerns of practicing dentists. Membership in associations like the ADA, UDA, and other state dental associations is declining, and it's not just due to financial pressures. The real issue lies in the misalignment between the needs of dentists and the actions of the associations that claim to represent them.In this podcast are examples that illustrate this disconnect...Support the show

Episode Title: Do You Really Need an Office Manager? Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the most common dilemmas for dental practice owners—Do you really need an office manager?

Esteemed Colleague Lauren wrote in to ask about a pet peeve in the office relating to adapters, and asked if I could relate.  COULD I EVER.  Lauren, you're not alone, and I hope my commiseration (and solution) prove helpful.   I always love to hear from you: askanassistant.com Book a 1:1 with me: jesslindgren.com/coaching Lay your comments, questions, thoughts, and concerns on me.  Have an awesome week!  xo Jess Want a note from me and my IBM Selectric II typewriter?  Write to me here and I'll type back soon: Jess Lindgren 4465 E Genesee Street STE 114 Syracuse, NY 13214

I just saw an article stating the “Washington State Dental Association (WSDA) is coming for Delta Dental of Washington (DDOW).” The name of the article is called, “Putting patient Care First: Fixing Washington's Broken Dental Benefits System.” They stated that it's “the battle over dental benefits.” Well, they got it partially correct.When I read the article to this point, I started to get a little bit excited. I began to think that they finally got it. They understood that DDOW is coming between the dentist's ability to deliver quality dentistry to their patients. I began to think that WSDA finally understood what was meant by the term LEPAT (least expensive professionally accepted treatment) and how dentists could offer MEPAT (more expensive professionally accepted treatment) dental services without interference from DDOW. I was disappointed when my eyes passed to the next sentence.Support the show

A saint who serves as the Office Manager for Abba's Heart Counseling, Joe Mabe shares how clinical therapy can help make "all things new" when it is strategically conducted by God's Holy Spirit.  If you are struggling to overcome exponential brokenness, please visit abbasheartcounseling.com!

With the beginning of a new year, I decided to Google what the top three concerns were for dentists in their practices. What resulted was interesting. The top three to five concerns tended to center around the business entity answering the questions on Google, and it's worth reporting. The top concerns and solutions vary with who is being asked: consultants vs. software companies vs. the ADA all seemed to have different answers. Having said that, I believe I've narrowed down the concerns with one simple answer to all of them, and that answer is “procedural profitability.” Here we go.Support the show

Wondering how to ease the burden and stress off yourself as the doctor? In this week's rerun episode of Dental Drill Bits, Michael and Sandy are exploring the universe of responsibilities that come with the role of an office manager in a dynamic and demanding dental practice. They break down the essential duties that will keep your practice running smoothly without the added headache. What You'll Learn in This Episode: Understand the scope of day-to-day activities a dental office manager oversees. Discover the role an office manager plays in shaping employee and patient relations. Uncover how essential marketing, compliance, and staff training duties fall under the office manager's purview. Realize the importance of clear and consistent communication between the office manager and the doctor. Appreciate effective strategies for cultivating excellent customer service and patient relations skills. Gain insights on the significance of consistency and communication in propelling the practice forward. Learn useful tips for avoiding burnout and strategies to find the right fit for your office manager role. Tune in to this episode of Dental Drill Bits and boost your dental practice's effectiveness, efficiency, and overall success with an office manager! (This episode originally aired on 1/3/2024) Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/

In this rerun episode of Dental Drill Bits, Sandy and Michael delve headfirst into the crucial role of an office manager in your dental practice. Listen as they unlock the job description of a successful manager and explore how imperative it is for dentists to identify potential talent hidden within their teams while filling this impactful role. Sandy and Michael dissect the cardinal role of duplication skills in a manager's toolbox and how this skill can set apart a thriving practice from a struggling one. What You'll Learn in This Episode: Understanding the crucial role and job description of an office manager in a dental practice Identifying and fostering talent within your team for the office manager post What are duplication skills and why are they important in office management? Strategies and tips for successful office management Overcoming common challenges faced by office managers. Tune in to today's discussion and transform your dental practice with a brilliant office manager! (This episode originally aired on 12/27/2023) Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/

I'm beginning to wonder if some dentists who serve in dental associations are just there for new plaque of recognition to hang on the wall. Don't get me wrong, I know they put in time to serve, but are they effective leaders, or just going through the motions?Support the show

The Lawyer Stories Podcast Episode 209 features Jo Stephens, CEO at Law Firm Sites, a digital marketing and web design agency specializing in helping law firms of all sizes thrive online.  Jo shares with us that she has been in several different roles at Law Firm Sites, including Office Manager, Project Manager, and Director of Development. In 2017, Jo became the COO, and she finally took over as CEO and purchased the company in the fall of 2020.  Jo managed to go back to school to work on her degree, raise her son, and donate time to her local community. Jo has helped build Law Firm Sites, Inc. from a few staff members working in a basement, to now over 35 employees.  Law Firm Sites has even offered to build and manage a new website for Lawyer Stories and we are grateful for this opportunity!

In this final episode of our MedCerts series, Michael chats with Jenny Story, Office Manager and Co-Owner at Story Family Medicine in Idaho, and Jennifer Kolb, Vice President of Partnerships and Workforce Development at MedCerts. Together, they discuss the unique community Story Family Medicine serves, the challenges it faced in finding new talent, why it partnered with MedCerts to deploy a phlebotomy certification course to help fill that role, how MedCerts partnership models help to bridge talent gaps in rural health, and much more.   This episode and the entire series are sponsored by MedCerts. For more information, visit partners.MedCerts.com.

Today I'm sharing two career stories and a short break down of why and when these are a good fit for the women I met recently and how when we understand ourselves better, we can start heading in a better career direction ourselves. Say hi to me on IG www.instagram.com/careerintechnicolor Work with me https://calendly.com/careerintechnicolor/coachingsession If you enjoyed this episode, share it with someone you know! Sending love, Baiba

From a simple idea sparked by a friend's call for help to leading a 10,000-member organization, Heather Colicchio transformed the landscape of dental office management. In this episode, Heather Colicchio discusses the founding and growth of the American Association of Dental Office Management, which supports dental office managers by providing essential business education and fostering a strong, supportive community. Recognizing a lack of resources for dental office managers after a friend's struggles with running a practice, Heather transitioned from being an entrepreneur with a chain of cafes to leading AADOM, now the largest organization of its kind with over 10,000 members, and she envisions the organization continuing to lead in education and professional development as the dental industry evolves toward integrated, care-convergent models. Tune in as Heather Colicchio reveals how AADOM is shaping the future of dental office management with essential education, community, and leadership insights! Resources: Connect with and follow Heather Colicchio on LinkedIn. Follow the American Association of Dental Office Management on LinkedIn, Instagram, and YouTube, and discover their website! Register for the AADOM annual conference here!  Watch the entire episode on YouTube and get more details at Think Oral Health.

Esteemed Colleague Julie wants to know what I'm using for a laptop bag these days, and what she might consider for herself.      I always love to hear from you: askanassistant.com Book a 1:1 with me: jesslindgren.com/coaching   Lay your comments, questions, thoughts, and concerns on me.  Have an awesome week!  xo Jess   Want a note from me and my IBM Selectric II typewriter?  Write to me here and I'll type back soon: Jess Lindgren 4465 E Genesee Street STE 114 Syracuse, NY 13214

"How to Scale a Membership Program to 365 Members in Just One Year: Lessons from Pioneer Valley Dental Arts"Read my article for this podcast!Summary:In this episode of The Automatic Patient Podcast, host Jordon Comstock chats with Gina Kiner, Office Manager at Pioneer Valley Dental Arts, about her incredible success in growing their patient membership program to 365 active members in just one year. Gina shares her strategic insights, emphasizing the power of empowering clinical teams to promote the membership program alongside the admin staff. Together, they discuss the importance of patient experience, the role of membership plans in reducing financial barriers, and how effective communication fosters trust and treatment acceptance.Key highlights include:How integrating clinical teams into the financial discussion boosts program adoption.The importance of creating seamless patient experiences and building trust.Specific strategies used to educate both uninsured and insured patients about the membership program.The overwhelmingly positive feedback from members and how it fuels continuous improvement.The significant advantages of membership plans over PPOs, including increased treatment acceptance rates and simplified processes.Whether you're looking to enhance patient care, boost recurring revenue, or learn actionable tips for scaling a membership program, this episode offers invaluable advice from a practice that's successfully done it.How to Scale a Membership Program to 365 Members in Just One YearJordon Comstock - BoomCloudapps.comAutomatic Patient Podcast

Does your exec serve on a dizzying number of boards?  Does the cadence of the meetings stress you out?  You've got this!  Give Ask An Assistant #45 a listen (that's this one), take some notes, and get your exec's board of directors service wrapped up in a nice, tidy little package.  With a bit of proactive maneuvering, managing board meetings, travel, and follow up can be a breeze.   I always love to hear from you: askanassistant.com Book a 1:1 with me: jesslindgren.com/coaching   Lay your comments, questions, thoughts, and concerns on me.  Have an awesome week!  xo Jess   Want a note from me and my IBM Selectric II typewriter?  Write to me here and I'll type back soon: Jess Lindgren 4465 E Genesee Street STE 114 Syracuse, NY 13214

There's an old saying, "those who know the least always yell the loudest." In this episode we dissect a dental networking thread from FaceBook, and and invite the majority of commenters to the 2025 Utah Dental Association Convention on Friday from 11:45am to 1:45pm. In this presentation you will experience a live audience presentation of the My Practice My Business Round Table Series: The Dental Insurance Round Table. This discussion will be placed on the MPMB YouTube channel.In this presentation you will hear from several of the major dental insurance provider representatives, and their comments on upgrading, rules for offering value-added services, and literally have a "brain shock" on what you thought were the rules of engagement when it comes to insurance contracts. You'll also learn about state laws, and how to apply them for procedural profitability. In other words, all the comments in this podcast from the social media thread will be displaced with fact and truth.This will be a "don't miss" meeting for dentists and their front office team members.Support the show

In this episode, Matt Brown and Dr. Andrew Vallo discuss the vital role of office managers in dental practices, focusing on leadership, goal setting, and effective management structures. They share insights on when to hire an office manager, how to find the right candidate, and the importance of motivating staff through clear goals and bonus structures. Tune in for valuable tips on creating a supportive environment that empowers office managers and drives practice growth!

Roughly Quarterly projects from 2024 Q1, Template Refresh, AAA 8: https://podcasts.apple.com/us/podcast/aaa-8-roughly-quarterly-template-refresh/id1476184074?i=1000646201883 Q2, Seek and Destroy Large FIles, AAA 20:  https://podcasts.apple.com/us/podcast/aaa-20-seek-and-destroy-large-files/id1476184074?i=1000656340389 Q3, Subscription Audit, AAA 30: https://podcasts.apple.com/us/podcast/aaa-30-roughly-quarterly-subscription-audit/id1476184074?i=1000665982113 Q4, Email Signature Refresh, AAA 43 - that's this episode!    I always love to hear from you: askanassistant.com Book a 1:1 with me: jesslindgren.com/coaching   Lay your comments, questions, thoughts, and concerns on me.  Have an awesome week!  xo Jess   Want a note from me and my IBM Selectric II typewriter?  Write to me here and I'll type back soon: Jess Lindgren 4465 E Genesee Street STE 114 Syracuse, NY 13214

https://nannypoppinsagency.com/ Listen to us live on mytuner-radio, onlineradiobox, fmradiofree.com and streema.com (the simpleradio app)https://onlineradiobox.com/search?cs=us.pbnnetwork1&q=podcast%20business%20news%20network&c=ushttps://mytuner-radio.com/search/?q=business+news+networkhttps://www.fmradiofree.com/search?q=professional+podcast+networkhttps://streema.com/radios/search/?q=podcast+business+news+network

The Bulletproof Dental Podcast Episode 373 TITLE: 1+1=3 The Power of Alignment and Delegation for You and Your Office Manager with Erika Pusillo HOSTS: Dr. Peter Boulden and Dr. Craig Spodak GUEST: Erika Pusillo, DAADOM DESCRIPTION In this episode, we welcome Erika Pusillo to the #1 podcast in the universe as we discuss the critical role of office managers in dental practices, emphasizing the importance of clear communication, regular meetings, and vision alignment. We'll explore office managers' challenges, including feelings of underappreciation and the need for specific recognition of their contributions. The conversation highlights the necessity of understanding business operations and profit management while fostering a supportive and collaborative environment within the dental practice. They discuss how to empower team members, shift mindsets for better leadership, and the value of investing in people.  TAKEAWAYS The role of an office manager varies greatly between practices. Clear communication of expectations is crucial for success. Regular meetings help in proactive problem-solving. Alignment of vision between dentist and office manager is essential. Profit management requires understanding and collaboration. Appreciation should be specific and meaningful. Introverted office managers may struggle to communicate their contributions. Trusting your team is vital for business growth. Understanding each other's roles fosters a better working relationship. Be specific and clear about desired behaviors. Human relationships require hard work and communication. Acknowledge mistakes as learning opportunities, not failures. Shift your mindset to focus on gratitude and appreciation. Gifting educational resources can inspire and empower team members. CHAPTERS 00:00 Introduction to the Podcast and Guest 03:06 The Role of Office Managers in Dental Practices 06:02 Importance of Communication and Regular Meetings 08:45 Aligning Vision and Expectations 12:05 Understanding Profit and Business Operations 14:57 The Need for Appreciation and Recognition 20:52 Navigating Human Relationships in the Workplace 24:31 The Importance of Transparency and Communication 27:58 Empowering Team Members Through Training 32:39 Shifting Mindsets for Better Leadership 36:06 Recommended resources for Growth and Development in Leadership REFERENCES Bulletproof Summit Bulletproof Mastermind Bulletproof Health Retreat 2025