Podcasts about banfield pet hospitals

Kath Mertens (Kath Ulman) reflects on her life stage, mentioning her 20-year-old son heading to college, her divorce, and her part-time work. She describes feeling on the cusp of a new life phase, similar to when she graduated from Harvard. Becoming a Veterinarian Kath shares her initial career aspirations of becoming a veterinarian and the challenges she faced due to the lack of a pre-vet focus at Harvard. Kath recounts her first post-Harvard job in Jackson, Wyoming, where she worked as a ski bum and later as a wrangler on a dude ranch. She rediscovered her passion for veterinary medicine while working on a dude ranch and decided to apply to veterinary school. Kath attended Purdue University for veterinary school, focusing on equine medicine. She discusses the cultural and philosophical split between large animal and small animal veterinary medicine. Interning at an Equine-only Practice Kath describes her first job in an equine-only practice in Portland, Oregon, where she had interned as a veterinary student. She faced challenges with her boss, who was not interested in mentoring her, leading to a difficult first year. Kath left the job and worked as a small animal vet for a year and a half, where she enjoyed surgery and surprised herself by enjoying the work. She faced further challenges with her second job due to her outspoken nature and eventually left under less than ideal terms. Running a Practice and Economic Decisions  Kath decided to open her own practice, despite her initial disinterest in business, due to the lack of equine job opportunities. She ran her own practice for about 22 years, which was profitable but not financially rewarding. Kath scaled back her practice four years ago to work part-time as a small animal vet for Banfield Pet Hospital. She explains the economic reasons behind her decision, including the higher efficiency and pay in small animal medicine. Training Non-domestic Animals Kath developed an interest in animal behavior and positive reinforcement training, which led her to attend the International Donkey Wellness Symposium. She learned about training non-domestic animals to participate in medical procedures through positive reinforcement. Kath has been dedicating time to retraining a horse using these methods and teaching others. She discusses the economic differences between equine and small animal medicine, highlighting the higher volume and efficiency in small animal practice. Women in the Veterinarian Field The conversation turns to the high percentage of women in veterinary school and asks Kath about the trend. Kath speculates that women might be more willing to work for less pay and that veterinary medicine might be more accommodating for women balancing work and family. She acknowledges the gender gap in pay equity and the challenges women face in various careers. Kath reflects on the importance of women entering the veterinary workforce and the positive impact it has had. Harvard Reflections Kath shares her fond memories of organic chemistry and her academic crush on the professor. She recalls advice from her varsity ice hockey team's athletic trainer to the team which was to surround yourself  with people who love you, which Kath dismissed at the time but has come to realise the importance of this advice and how it has helped her overcome imposter syndrome and negative self-talk. She emphasizes the value of having supportive people in one's life and how it has positively impacted her mental health and career. Timestamps: 02:46: Early Career and Veterinary School  07:11: First Job as a Veterinarian  16:29: Starting Her Own Practice  19:47: Interest in Animal Behavior and Positive Reinforcement Training 32:10: Gender Trends in Veterinary Medicine  35:58: Reflections on Harvard and Career Advice  Links: Website: https://mertensmammals.com/ Instagram: @mertensmammals *AI transcript and show notes

Vancouver resident Wynn Grcich says Banfield Pet Hospital's Wellness Plan contract required her to keep paying $62.95 a month after her dog died — all the way through September. She's notified state Reps. John Ley and Stephanie McClintock and is calling for consumer protection reform. https://www.clarkcountytoday.com/opinion/letter-my-fee-is-62-95-a-month-for-a-dead-dog/ #BanfieldPetHospital #PetInsurance #ConsumerProtection #WellnessPlan #Vancouver #WashingtonState #Opinion #Letters #ClarkCounty #PetOwners

Ever wanted to travel through time? Bet you didn't think you could do that in a podcast! In this special bonus episode of Not Just Fluff, host Hannah Shaw sits down with Dr. Alea Harrison, Chief Medical Officer at Banfield Pet Hospital, to celebrate seven decades of impact and explore the past, present, and future of pet care. Dr. Harrison shares her personal journey into veterinary medicine, her philosophy on leadership, and how innovation will shape the future of pet health. Whether you're a longtime pet owner or just beginning your journey, this conversation offers inspiration and a deeper understanding of how prevention truly creates a better world for the fluffy friends that give us so much! Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalDisclaimer: The information provided in this podcast is for informational purposes only and is not a substitute for professional veterinary advice. Always consult a veterinarian with any questions regarding your pet's health or medical condition. Never disregard or delay seeking professional veterinary advice based on information from this podcast.

With a career spanning the US Navy, executive leadership positions at PetSmart and Banfield Pet Hospital, and pioneering online training, Don brings unique insights into building and scaling businesses across industries. Throughout the conversation, Avanish and Don discuss OpenSesame's evolution from an online learning marketplace to an AI-powered platform that serves enterprises, learning management systems, and content publishers. They explore the "Intel Inside" ecosystem strategy, the Simon AI tool that democratizes course creation and enables instant translation into 70 languages, and how organizations can successfully navigate workforce reinvention in the AI era while meeting customers where they are.In this episode, Avanish and Don discuss:OpenSesame's dual-sided platform strategy: Partnering with 200+ LMS/HRIS systems on the delivery side while aggregating 50,000 courses from 200+ publishers, providing distribution for small publishers to reach enterprise customers and enabling large publishers like Harvard Business Publishing to access mid-market and SMB segments.The Simon AI course creation tool: Democratizing content development by enabling subject matter experts to create high-quality courses without instructional designers, with built-in translation capabilities across 70 languages for voiceover and text—expanding global reach for multinational organizations.Workforce reinvention as strategic imperative: Positioning OpenSesame at the center of organizational AI transformation by providing not just technology but comprehensive change management roadmaps, helping HR and learning leaders guide their teams through adoption with curated content and use cases.The "meet them where they are" philosophy: Balancing long-term product vision with practical customer adoption paths, especially during transformational periods like AI implementation, by understanding customer needs deeply before prescribing solutions and allowing products to flex without compromising the ultimate vision.The 1% better daily improvement mindset: Embracing continuous learning and incremental progress as the foundation for breakthrough innovation, recognizing that overnight successes are built on consistent dedication and discipline over time.About Don Spear:Don Spear is CEO of OpenSesame. Before his current role, he founded BlueVolt.com, held executive leadership positions at Banfield Pet Hospital and PetSmart, and served as a submarine officer aboard the USS Tunny (SSN 682).About OpenSesameOpenSesame, the leading provider of online business training, is the choice for L&D professionals wanting to drive learning initiatives forward with innovation, agility, and care. We offer the world's most comprehensive digital learning catalog, with regularly updated content from expert publishers in a variety of formats and languages. By providing comprehensive learning resources and innovative tools like Simon, OpenSesame empowers L&D professionals to exceed their goals and champion learning across their entire organization.Host Avanish SahaiAvanish Sahai is a Tidemark Fellow and served as a Board Member of Hubspot from 2018 to 2023; he currently serves on the boards of Birdie.ai, Flywl.com and Meta.com.br as well as a few non-profits and educational boards. Previously, Avanish served as the vice president, ISV and Apps partner ecosystem of Google from 2019 until 2021. From 2016 to 2019, he served as the global vice president, ISV and Technology alliances at ServiceNow.  From 2014 to 2015, he was the senior vice president and chief product officer at Demandbase.  Prior to Demandbase, Avanish built and led the Appexchange platform ecosystem team at Salesforce, and was an executive at Oracle and McKinsey & Company, as well as various early to mid-stage startups in Silicon Valley.About TidemarkTidemark is a venture capital firm, foundation, and community built to serve category-leading technology companies as they scale.  Tidemark was founded in 2021 by David Yuan, who has been investing, advising, and building technology companies for over 20 years.  Learn more at www.tidemarkcap.com.LinksFollow our host, Avanish SahaiLearn more about Tidemark

Few things can make a pet owner's head spin faster than a long list of vaccines and booster schedules. What's required? What's optional? And how do you know what's right for your pet?In this episode of Not Just Fluff, host Hannah Shaw sits down with Dr. Marissa Rothenbaum, Director of Veterinary Field Programs at Banfield Pet Hospital, to break down one of the most important parts of preventive care: vaccines. Together, they explore how vaccines actually work inside your pet's body, why puppies and kittens need multiple doses, and how lifestyle, environment, and underlying health conditions all play a role in shaping a vaccine plan. Whether you're welcoming a new furry friend or you're a seasoned pet lover, this episode will help you feel more confident making informed decisions that protect both your pet and your community.Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalDisclaimer: The information provided in this podcast is for informational purposes only and is not a substitute for professional veterinary advice. Always consult a veterinarian with any questions regarding your pet's health or medical condition. Never disregard or delay seeking professional veterinary advice based on information from this podcast.The listener question featured in this episode is a hypothetical scenario presented by an actor. It does not reflect the views or experiences of an actual listener.This episode includes a brief discussion of rabies. If you believe you may have been exposed to rabies, you should immediately seek care from a qualified human healthcare provider. Do not use this podcast as a source of medical advice for human health concerns.

How do you know if the cat on your lap, or the dog at your feet, has the right care plan? Just like people, the needs of our pets change with age, lifestyle, and environment. In this episode, Hannah Shaw chats with Dr. Elizabeth Thompson, Chief of Staff at Banfield Pet Hospital in Mt. Hood, Oregon, about what it really takes to keep pets thriving long term. Together, they talk through how lifestyle factors shape preventive care, how to make decisions around vaccines, nutrition, and travel, and why it's important to have open conversations about cost, wellness plans, and pet insurance. Dr. Thompson also shares real stories from the clinic that show how proactive care can catch hidden issues early, and even save lives. If you are ready to team up with your veterinarian on preventive care, this episode is for you! Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalDisclaimer: The information provided in this podcast is for informational purposes only and is not a substitute for professional veterinary advice. Always consult a veterinarian with any questions regarding your pet's health or medical condition. Never disregard or delay seeking professional veterinary advice based on information from this podcast.The listener question featured in this episode is a hypothetical scenario presented by an actor. It does not reflect the views or experiences of an actual listener.

If your pet has ever gone into a full-on scratching frenzy, you know how alarming it can feel. Is it just a normal itch…or a sign of something deeper? In this episode, Hannah Shaw sits down with Dr. Tova Pinsky, Area Chief of Staff at Banfield Pet Hospital to break down the real reasons behind itchy skin in pets, one of the top causes of veterinary visits. Whether your pet has seasonal redness, chronic ear issues, or mystery scratching that just won't quit, this episode will help you understand what's normal, what's not, and how to partner with your veterinarian to get to the root of the issue.Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalDisclaimer: The information provided in this podcast is for informational purposes only and is not a substitute for professional veterinary advice. Always consult a veterinarian with any questions regarding your pet's health or medical condition. Never disregard or delay seeking professional veterinary advice based on information from this podcast.The listener question featured in this episode is a hypothetical scenario presented by an actor. It does not reflect the views or experiences of an actual listener.

Most of us know to call the vet when something's wrong—but what about when everything seems fine? In this episode of Not Just Fluff, host Hannah Shaw is joined by Dr. Kimberly Riley, Director of Veterinary Quality at Banfield Pet Hospital. Together, Hannah and Dr. Riley unpack why routine checkups are about so much more than a quick once-over, from catching hidden health issues before they escalate to reducing stress, saving money, and strengthening the bond you share with your animal. They also touch on the importance of dental care, how to make vet visits easier, and why it's never too late to start preventive care. If you've ever wondered whether regular exams really make a difference, this conversation will leave you with practical takeaways and a keen understanding of preventive care's role in animal health! Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalDisclaimer: The information provided in this podcast is for informational purposes only and is not a substitute for professional veterinary advice. Always consult a veterinarian with any questions regarding your pet's health or medical condition. Never disregard or delay seeking professional veterinary advice based on information from this podcast.The listener question featured in this episode is a hypothetical scenario presented by an actor. It does not reflect the views or experiences of an actual listener.

Tis' the season to be jolly…and a prepared pet parent! Give yourself the gift of peace of mind with tips from Dr. Taneeka Bautista, veterinarian and Director of Veterinary Quality at Banfield® Pet Hospital. From festive foods to decorations, she covers what may be toxic (including some foods you might not expect), how to create a safe space for when guests arrive, and why that Christmas tree might need some anchoring. Plus, for those traveling this holiday season, don't miss her recommendations for what to pack for your pets. This episode is brought to you in partnership with Banfield Pet Hospital®. Care Experts is a weekly podcast by CareCredit where we sit down with doctors and experts who give information, tips and insight into healthcare treatments and procedures. Check in every Wednesday for new episodes at carecredit.com/careexperts or follow on your favorite podcast app. CareCredit is a health, wellness and personal care credit card that has helped millions of people with promotional financing options and is accepted at hundreds of thousands of provider and retail locations nationwide. Learn more at carecredit.com.

Class is officially in session! Welcoming home a new puppy comes with equal parts excitement and nerves, which is why this episode is your crash course in Puppy 101. Host Hannah Shaw is joined by guest professor Dr. Jennica McGuire, a dedicated veterinarian and Chief of Staff at Banfield Pet Hospital. Together, they cover everything you need to know in those first 30 days, from pre-pickup prep and building daily routines to what to expect at that all-important first vet visit. Consider this your study guide on vaccines, safe socialization, early health red flags, and even how to manage all that puppy energy (and teething!). Plus Dr. Jennica shares a surprising hot take that might ruffle some fur but will help set your pup up for long-term success. Grab your notebooks, today's lesson is one you won't want to miss!Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalDisclaimer: The information provided in this podcast is for informational purposes only and is not a substitute for professional veterinary advice. Always consult a veterinarian with any questions regarding your pet's health or medical condition. Never disregard or delay seeking professional veterinary advice based on information from this podcast.The listener question featured in this episode is a hypothetical scenario presented by an actor. It does not reflect the views or experiences of an actual listener.

When Hannah's senior cat was diagnosed with arthritis, she learned firsthand how subtle the signs can be and how much life can improve with the right care. In this episode of Not Just Fluff, Hannah talks with Dr. Erica Pounds, Veterinary and Senior Program Manager of Veterinary Development with the Veterinary Affairs Team at Banfield Pet Hospital. Together they share what arthritis looks like in both cats and dogs, the role weight and genetics can play, and the many treatment options available. If you've ever wondered whether your animal's slowing down is “just age” or something more, this conversation will help you feel more empowered and prepared to support their health at every stage of life.Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalDisclaimer: The information provided in this podcast is for informational purposes only and is not a substitute for professional veterinary advice. Always consult a veterinarian with any questions regarding your pet's health or medical condition. Never disregard or delay seeking professional veterinary advice based on information from this podcast.The listener question featured in this episode is a hypothetical scenario presented by an actor. It does not reflect the views or experiences of an actual listener.

Have you ever found yourself wondering whether your cat or dog's upset stomach is just a one-off or a bigger concern? Not Just Fluff is here to help! Hannah Shaw sits down with Dr. Carl Winch, Senior Manager of Veterinary Relations at Banfield Pet Hospital, and Kayla Peters, a credentialed veterinary technician and Community Programs Coordinator at Banfield Foundation, for a deep dive into GI health. Together, they explore the many causes of tummy troubles, from stress and bacteria to the risks that come with certain dietary choices, and share how caregivers can step in early to prevent things from escalating.Packed with practical advice, personal stories, and even a few hot takes, this conversation offers a GI care playbook that will leave you feeling more confident about your pet's health, and maybe save you from a few messy clean-ups at home too.Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalDisclaimer: The information provided in this podcast is for informational purposes only and is not a substitute for professional veterinary advice. Always consult a veterinarian with any questions regarding your pet's health or medical condition. Never disregard or delay seeking professional veterinary advice based on information from this podcast.The listener question featured in this episode is a hypothetical scenario presented by an actor. It does not reflect the views or experiences of an actual listener.

Send us a textVet Life Reimagined guest is Dr. Tarron Herring. Less than 2% of veterinarians are black, and Dr. Herring has overcome many obstacles to achieve his childhood dream of becoming a veterinarian. His passion for preventative medicine took him to Banfield after vet school at Tuskegee. He has been recognized as one of the best veterinarians across Banfield Pet Hospital's 900 locations nationwide, achieving “Top 10” doctors of veterinary medicine several times. He is currently a veterinary practice owner of PetVet365. Resources: Video episode on YouTubeTarron's book, You Are Powerful: God Will Restore Your MarriageTarron's book, Ready, Vet, Go is a 7-month cohort veterinarian mentorship program with live mentorship, community, and real-world skills to help you grow your confidence. It's perfect for early-career vets and anyone transitioning into small animal practice, but anyone is welcome to join. New cohorts start in July and October. Enroll at https://readyvetgo.co/ Use code SPRINKLE for a 10% discount on enrollment!Support the showMore Vet Life Reimagined?

Dr. Alea Harrison is the Chief Medical Officer of Banfield Pet Hospital where she supports the practice's 3,600 veterinarians across 1000 hospitals throughout the United States to deliver high-quality, preventive care to millions of pets every year.Dr. Harrison has been with Banfield for more than 17 years. She started as a veterinarian in the practice's hospitals in 2006 and has had progressive leadership roles. Her personal experience treating pets and listening to pet owners helps her identify the best tools and strategies to make best-in-practice treatment decisions informed by the latest medical research, Banfield's own data, and values of inclusion and wellbeing. She's also a strong advocate for getting more women and minorities into STEM careers and leadership positions.Contact Info:Dr. Alea Harrison - GuestAlea Harrison (LinkedIn)Julie Berman - Hostwww.womenwithcooljobs.com@womencooljobs (Instagram)Julie Berman (LinkedIn)Send Julie a text!!------------------------------------------------------------------------------------------ I absolutely LOVE being the host and producer of "Women with Cool Jobs", where I interview women who have unique, trailblazing, and innovative careers. It has been such a blessing to share stories of incredible, inspiring women since I started in 2020. If you have benefitted from this work, or simply appreciate that I do it, please consider buying me a $5 coffee. ☕️ https://www.buymeacoffee.com/julieberman Thank you so much for supporting me -- whether by sharing an episode with a friend, attending a LIVE WWCJ event in Phoenix, connecting with me on Instagram @womencooljobs or LinkedIn, sending me a note on my website (www.womenwithcooljobs.com), or by buying me a coffee! It all means so much.

Over the past eight episodes of Not Just Fluff, we've had so much fun answering your pet questions and sharing advice from Banfield veterinary professionals. We've learned so much, and we wanted to take the time to recount some of the highlights! In this episode, Hannah recalls some of her favorite moments from season one and tips for animal lovers to keep top of mind. Do you have a question for the show? Reach out to us at podcast@banfield.com and we just might answer it on a future episode! We hope you enjoy Not Just Fluff! If you find these conversations helpful, we want to hear from you! Rate and review us on Apple Podcasts and let us know what you liked about the show. Learn more about Banfield Pet Hospital's Optimum Wellness Plans®. Follow us on social media! Facebook: Banfield Pet Hospital Instagram: @banfieldpethospital TikTok: @banfieldpethospital

One experienced doctor's toxic behavior is jeopardizing team morale and driving away staff and new graduate veterinarians. In this episode of the Uncharted podcast, practice management expert Stephanie Goss and Dr. Erica Pounds from Banfield Pet Hospital dive into a critical issue faced by many practice leaders: dealing with toxic behavior from a team member. The episode begins with a heartfelt email from a frustrated practice leader detailing the challenges their practice has faced since losing several doctors after a corporate buyout. Stephanie and Dr. Pounds explore actionable strategies to address this issue effectively. Let's get into this episode! ABOUT OUR GUEST Dr. Erica Pounds is the enthusiastic Program Manager for Team-based Care with the Veterinary Affairs Team at Banfield Pet Hospital. Since graduating from the University of Tennessee College of Veterinary Medicine in 2011, she has climbed the ranks at Banfield, taking on pivotal roles such as Chief of Staff, Area Chief of Staff, and Interim Director of Veterinary Quality. Erica has a fervent passion for learning and particularly cherishes opportunities for leadership development. Outside the office, Erica's life is full of adventure and creativity. She's not only the supermom to four amazing boys and a partner in crime to her husband in the bustling world of superheroes and soccer, but she also finds joy and tranquility in quilting. Her sewing room is her sanctuary, a place where colorful fabrics and intricate designs come to life, providing a perfect balance to her dynamic professional life.

If your pet stays indoors, is spaying or neutering still important? In a word, yes.Spaying or neutering is an important part of preventive pet care with many positive impacts, from behavior to health to reducing the burden on animal shelters.In this episode, Hannah speaks to Dr. Maria Ramirez Gorton, veterinarian and Area Chief of Staff at Banfield Pet Hospital in Virginia. They discuss why it's important to spay or neuter your pet, what the procedure entails, and what you and your veterinary team can do to ensure the healing process goes as smoothly as possible.You'll also hear from special guests Kim Van Syoc, Executive Director of the Banfield Foundation and Lacey Frame, Registered Veterinary Technician and Program Manager at Banfield Foundation. Together, they dig into the important work the foundation does to impact pets in need.We hope you enjoy Not Just Fluff! If you find these conversations helpful, we want to hear from you! Rate and review us on Apple Podcasts and let us know what you liked about the show. Learn more about Banfield Pet Hospital's Optimum Wellness Plans®.Follow us on social media! Facebook: Banfield Pet Hospital Instagram: @banfieldpethospital TikTok: @banfieldpethospital

When it comes to veterinary visits, how can you best prepare and partner with your vet?In this episode, Hannah sits down with Dr. LaToiya Templeton, veterinarian and Area Chief of Staff at Banfield Pet Hospital in Garner, North Carolina. Together, they discuss the impact a healthy partnership with your veterinary team can have on the health and well-being of your pets. They dig into developing a bond between your BFF and your veterinary team, the many facets of veterinary care, and how to prepare properly for vet visits and reduce stress for your pets.We hope you enjoy Not Just Fluff! If you find these conversations helpful, we want to hear from you! Rate and review us on Apple Podcasts and let us know what you liked about the show. Learn more about Banfield Pet Hospital's Optimum Wellness Plans®. Follow us on social media!Facebook: Banfield Pet Hospital Instagram: @banfieldpethospital TikTok: @banfieldpethospital

Raw, veggie, senior or puppy, wet or dry ... oh my! With seemingly endless food options, it can be hard to navigate how and how much to feed our pets.In this episode, Hannah sits down with Jennifer Rodeen, Registered Veterinary Technician and Practice Manager at Banfield Pet Hospital in Lacey, Washington. Hannah and Jennifer discuss the role nutrition plays in every stage of your pet's life, what to pay attention to when choosing the right foods, and how lifestyle and environment can have an impact.We hope you enjoy Not Just Fluff! If you find these conversations helpful, we want to hear from you! Rate and review us on Apple Podcasts and let us know what you liked about the show.|Learn more about Banfield Pet Hospital's Optimum Wellness Plans®. Follow us on social media!Facebook: Banfield Pet Hospital Instagram: @banfieldpethospital TikTok: @banfieldpethospital

Our senior pets are extremely special creatures, and caring for a senior can be very fulfilling. Every stage of your pet's life comes with changes, their golden years are no different. So as your BFF trades in the zoomies for naps in the sun, what can you do to give them appropriate care?In this episode, Hannah speaks to Dr. Andrea Sanchez, Area Chief of Staff for Banfield Pet Hospital in Portland, and passionate advocate for senior pets. Together, they discuss the changes you can expect as your dog or cat enters their senior years, and preventive care practices you can adopt to help keep them comfortable, happy, and healthy. That's right – preventive care isn't just for our young pets!We hope you enjoy Not Just Fluff! If you find these conversations helpful, we want to hear from you! Rate and review us on Apple Podcasts, and let us know what you liked about the show.Learn more about Banfield Pet Hospital's Optimum Wellness Plans®.Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalTikTok: @banfieldpethospital

Despite the amount we talk to our pets (c'mon, you know you do it!), they just can't talk back. So, it's up to us as pet caretakers to advocate for their health and well-being. Pet owners sometimes ask why it's important to take their pets to the vet if they seem healthy. We're here to answer that question, unpack what wellness means when it comes to your BFF, and explain the differences between proactive and reactive care.In this episode, Hannah speaks to Dr. Meaghan Gilhooly, veterinarian and Vice President at Banfield Pet Hospital, and Mony Iyer, President of Banfield Pet Hospital. They'll discuss preventive care and how regular vet visits can support the health of our furry friends. You'll learn the importance of developing a relationship with your veterinary professional, and why prevention is important!This episode also reveals the origin of Not Just Fluff (and why you should probably keep your sock drawer closed if you have a puppy at home!).We hope you enjoy Not Just Fluff! If you find these conversations helpful, we want to hear from you! Rate and review us on Apple Podcasts and let us know what you liked about the show.Learn more about Banfield Pet Hospital's Optimum Wellness Plans®.Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalTikTok: @banfieldpethospital

Holiday celebrations are tons of fun for humans, but can sometimes be stressful for our furry companions. Our dogs and cats are creatures of habit, and between decorations, new food, guests, and travel, they might feel out of sorts this time of year.In this episode, host Hannah Shaw sits down with Dr. Saskia Bogman, a veterinarian at Banfield Pet Hospital in Castle Rock, Colorado. Hannah and Saskia discuss the environmental changes that can impact your pets over the holidays, how to plan to make sure they are safe, and how to minimize pet stress. Whether you're traveling or home for the holidays, join Hannah to uncover how to help keep your furry BFFs safe, calm, and healthy when changes occur.We hope you enjoy Not Just Fluff! If you find these conversations helpful, we want to hear from you! Rate and review us on Apple Podcasts, and let us know what you liked about the show.Learn more about Banfield Pet Hospital's Optimum Wellness Plans®.Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalTikTok: @banfieldpethospital

Is something creepy bugging your pet?Parasites like heartworm, ticks and fleas can be scary, and infections can have lasting effects on your pet's health. All the more reason to talk about them! Silence and lack of awareness around parasites can lead to dangerous myths and misconceptions. Let's change that together.In this episode, host Hannah Shaw sits down with Dr. Michael Piccione, Area Chief of Staff for Banfield Pet Hospital Houston North. Hannah and Michael discuss all sorts of creepy crawlies that can harm your pet, common symptoms to look out for, and preventive measures you can take to protect your furry BFF.We hope you enjoy Not Just Fluff! If you find these conversations helpful, we want to hear from you! Rate and reviewus on Apple Podcasts, and let us know what you liked about the show.Learn more about Banfield Pet Hospital's Optimum Wellness Plans®.Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalTikTok: @banfieldpethospital

We know, we know – The idea of getting your furry BFF to sit still and let you put your fingers in their mouth? It's the last thing any of us want to do at the end of the day.It's a common misconception that stinky breath is a part of pet ownership. And while a professional teeth cleaning at the vet is important, there are also steps we can do at home to help our pet's oral health.In the first episode of Banfield Pet Hospital's new podcast, Not Just Fluff, our host, Hannah Shaw, AKA Kitten Lady, sits down with Dr. Kate Hilsenteger, Area Chief of Staff at Banfield Pet Hospital, and passionate advocate for oral hygiene.The pair discuss why preventive oral care is so important, and how you can incorporate it into your furry friend's routine. You'll also learn about some common signs that may point to oral pain, and how to approach oral hygiene with your pet.We hope you enjoy Not Just Fluff! If you find these conversations helpful, we want to hear from you! Rate and review us on Apple Podcasts, and let us know what you liked about the show.Learn more about Banfield Pet Hospital's Optimum Wellness Plans®.Follow us on social media!Facebook: Banfield Pet HospitalInstagram: @banfieldpethospitalTikTok: @banfieldpethospital

It may go without saying, but we'll say it anyway: we love our pets. That's why Banfield Pet Hospital created Not Just Fluff, a podcast all about animals, made for the humans who love them.Not Just Fluff is here to bring you actionable tips and smart advice from pet professionals who really understand pet care. Our host, Hannah Shaw, will sit down with pet pros to debunk common pet-related myths, share practical advice, and deep dive into some of the most common questions we hear from pet lovers. We want to empower you with the knowledge you need to give your furry friends the best care, and show them unconditional love.Get ready for helpful insights and entertaining stories about caring for your beloved pets. Get your paws on that subscribe button so you don't miss an episode!

After a Lyft driver nabbed Tux the cat in Austin, TX, her human turned to social media for help. Palash Pandey's posts went viral, a massive search ensued, and Lyft CEO David Risher hired private investigators to locate the feline.This episode is sponsored by BetterHelp. Visit betterhelp.com/DUBIOUS today to get 10% off your first month of therapy. The unprecedented chain of events began on September 30, 2023, when Palash Pandey ordered a Lyft to take his cat, Tux, to the vet at Banfield Pet Hospital in Austin, Texas. As he made his way around the vehicle to grab Tux, who was located on the passenger side, the driver sped off. Desperate, Palash tried to contact the driver, even offered him money to bring Tux back, but to no avail. 1 Palash then turned to Reddit and Twitter X. His posts went viral, galvanizing the online community and putting pressure on Lyft who was facing a PR cat-astrophe. If you like our content, please become a patron to get all our episodes ad-free. After 36 hours, private investigators hired by Lyft CEO David Risher found Tux 1.2 miles away from the vet's office, where she had been kidnapped from. She was dehydrated, covered in fleas and terrified, but otherwise unharmed. The driver has been deactivated on the Lyft platform on October 2, and the Austin Police Department are investigating the case. 2 In this episode we also discuss the legal aspect related to pets being considered property instead of sentient beings, and we look at safe alternatives to ridesharing involving human drivers: Robotaxis such as Waymo made by Alphabet and Cruise made by General Motors are looking promising. 1. palashpandey9 Need help!! Lyft driver drove off with my pet cat Reddit, October 2023 ⇤2. Cathy Free Lyft passenger says driver took of with his cat. A Huge search ensued. The Washington Post, October 2023 ⇤

Robert Ribciuc is the Managing Partner at EBITDA Catalyst. He helped establish, grew, and managed a successful advisory/consulting firm focusing on pricing strategy and analytics, go-to-market optimization, and revenue management for middle-market corporate and private equity portfolio (PE) clients in diverse industry verticals. In this episode, Robert shares the need to understand the veterinary business as a whole, from the service to the non-service products to come up with the best pricing strategy.   Why you have to check today's podcast: Understand how veterinary practice is different from other industries Consider the use of good, better, best pricing strategies when dealing with veterinary services and products Learn to holistically understand the veterinary business from the two sides -- the service and the non-service aspect to create best pricing strategies   "The hypothetical practice where the veterinarian also acts as the practice manager which the more you go up in size you have multiple practices, and then you get to these corporate entities, they try to avoid that like the plague." - Robert Ribciuc   Topics Covered: 02:31 - Robert's thoughts on what is said as unreasonable expenses in taking care of pets 07:07 - Understanding the dynamics of the veterinary practice as totally different from other industries 11:49 - How are the bigger veterinary companies leading when it comes to price increase? 14:22 - Payment schemes to consider for veterinary expenses 15:22 - How should veterinarians deal with pricing  17:19 - Staying in the veterinary business for long-term 18:17 - The concept of having a practice manager responsible for pricing, instead of the practice owner [implementing the good, better, best pricing] 22:01 - How to effectively manage pricing for the diverse range of services and products offered by a veterinary practice  27:49 - His definition of business success   Key Takeaways: "One of the trends we should talk about is adoption or non-adoption of insurance in this space and other types of concepts from pricing like subscription or wellness plans, where instead of having that one time pain that is potentially dramatic and brings you to tears, you have a tiny bit of pain every month, but hopefully short of tears." - Robert Ribciuc  “If you are one of these practices and you're selling a product, you take the case of medication that's being sold. And some of these practices sell some of the medication physically in the practice. And then there are providers like vet source, which is a way to have your online pharmacy that's like your practices ordering portal for your practice customers, that's a pretty significant part of revenue for a practice. And so there are questions over there. How do you get sophisticated with pricing in that space?” - Robert Ribciuc    People/Resources Mentioned: Blue Pearl Emergency: https://bluepearlvet.com Banfield Pet Hospital: https://www.banfield.com Mars: https://www.marsveterinary.com General Mills: https://en.wikipedia.org/wiki/General_Mills Blue Buffalo: https://bluebuffalo.com VHMA: https://www.vhma.org/home   Connect with Robert Ribciuc: LinkedIn: https://www.linkedin.com/in/ribciuc/ Email: robert@ebitdacatalyst.com   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mark@impactpricing.com  

“Leadership is critical because it shapes the culture.”-Anahita CameronHave you ever been tapped on the shoulder for a new opportunity?  Have YOU tapped someone else on the shoulder?  We don't see ourselves the way others do, and we can all benefit from people seeing potential in us that we don't see.  Today's guest has benefited from being “tapped” throughout her career, and this experience informs how she now leads the People function.My guest is Anahita Cameron, Chief People Officer for Thrive Pet Healthcare. Anahita is a change-driven healthcare and retail operations Human Resources executive with a proven track record fostering organizational growth while honoring a commitment to employees, customers, and local communities. She has deep expertise in all aspects of workforce management and prioritizes strong culture, employee engagement and retention while building meaningful relationships and collaborations cross-functionally. She has previous senior leadership experience at Aspen Dental, HealthPartners, Target Corporation, and Banfield Pet Hospitals. She maintains a lifelong commitment to community service and has served in numerous board leadership roles for nonprofit organizations.In this episode of Talent Management Truths, you'll discover:

According to a study conducted by Kelton Research for Banfield Pet Hospital, owning a dog can positively impact career success. In fact, 83% of the C-suite executives surveyed grew up with a dog, and 78% attribute their success to owning a pet as a child. This indicates that the bond between humans and dogs can teach us valuable lessons about leadership. "Unleash the Leader in You," is the new episode of the GrownLearn Podcast, hosted by Zorina and featuring special guest Iris Grimm, a leadership coach. In this episode, we explore the unique approach of merging the wisdom of dogs with practical applications in the workplace through a concept known as "Dog-Gone Leadership." Dog-Gone Leadership brings the joy of pet ownership and the professional development of leadership together in a fun and engaging way. Join us as we share stories of how dogs have taught us important leadership skills such as loyalty, teamwork, communication, and perseverance. In this episode, Iris Grimm is also offering a free leadership play sheet on her website athttps://irisgrimm.com/divi_overlay/giveaway/. The play sheet is a useful tool that can help you apply the lessons learned in this episode to your own leadership journey. Tune in now to unleash your inner leader! ---------------------------------------------------------------------------------------------------------------- Welcome to Grownlearn! We are a trusted Business Partner with years of experience in group strategy, specializing in both organic and inorganic growth. At Grownlearn, we help businesses identify new business opportunities and pursue effective strategies to achieve their growth goals. Our founder's extensive professional network of experts and mentors allows us to bring on board the right person or team based on the specific needs of the company we're working with. We work closely with management teams to assess their company's strengths and weaknesses and develop strategies to improve performance and increase profitability. In addition to our consulting work, we host the podcast Grownlearn, where we share expertise and insights on a wide range of topics, including personal development, career advancement, relationship building, financial management, and more. On our website, you'll find a range of resources to help you grow and succeed in your personal and professional life, including insightful blog posts and informative videos. Our deep understanding of business operations, market trends, and consumer behavior allows us to share insights and strategies that can help you achieve your personal and professional growth objectives. Whether you're a startup or an established business, Grownlearn can help take your business to the next level. Connect with us today to explore how we can help your business transform and grow.

February 14: Today on TownHall Linda Yang, CIO, talks with Dan Regalado, Chief Information Officer at Banfield Pet Hospital about utilizing data to improve pet health and employee retention. What is Dan's perspective on the current state of pet healthcare technology? Why are they utilizing technology to improve the employee experience? How are they able to utilize over 20 years of data to improve pet health?Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.Subscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

Dr. Bob Lester, CMO of Wellhaven Pet Health, joins Dr. Andy Roark to discuss his recent article in Today's Veterinary Business Magazine. The topic is "Home On Time (H.O.T.)" - prioritizing staff wellness and setting systems, tools and boundaries to get staff members out of the building on time. LINKS: Uncharted Veterinary Conference: https://unchartedvet.com/upcoming-events/ Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/ What's on my Scrubs?! Card Game: https://drandyroark.com/training-tools/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST: Dr. Lester remains as passionate about the veterinary profession as the day he entered veterinary school (sometime last century). He is a firm believer in the veterinary profession's double bottom line proposition of doing well by doing good. Dr. Lester is a graduate of Oregon State and Washington State University's College of Veterinary Medicine and completed the American Association of Veterinary Medical Colleges Leadership Academy. He spent his early career as a small-town mixed animal practice owner before joining the founding leadership team at Banfield Pet Hospitals. At Banfield, he held positions in medicine, operations, franchising, human resources, and professional relations. After a rewarding career at Banfield/Mars Inc., he left as Vice President of Professional Relations to help found the Lincoln Memorial University College of Veterinary Medicine where he served as Assistant Dean. Dr. Lester's LMU-CVM team pioneered a novel community-based clinical education program and developed the professional skills curriculum including instruction in communication, leadership, teamwork, and practice management. Bob is now a co-founder, Chief Medical Officer, and member of the Board of Directors for WellHaven Pet Health, a family of companion animal practices that believes in caring for the caregivers so that they can care for others. WellHaven Pet Hospitals are both new build full-service AAHA/Fear Free hospitals, acquired and joint venture affiliate practices. Bob was a two-time gubernatorial appointee and Chair of the Oregon Veterinary Medical Examining Board. He was the state delegate to the American Association of Veterinary State Boards. He served as a site team member for the AVMA Council on Education, and on the Job Analysis Task Force for the International Council for Veterinary Assessment. Dr. Lester authors the column “Creative Disruption” for Today's Veterinary Business. In addition to his board position at WellHaven Pet Health, he serves as a board member and Treasurer of Pet Peace of Mind a non-profit which keeps hospice patients together with their pets through the end of life. He also serves as Vice President of the board of the North American Veterinary Community, and on the advisory boards of easyvetclinic, Pet Desk, AirVet, and the LMU College of Veterinary Medicine. Dr. Lester's interests include all things veterinary, writing, start-ups, speaking, business and leadership development, the human-animal bond, and giving back to the profession that has done so much for him and others. His family includes his wife Crystal, two amazing daughters McKenzie and Paige, and two rescue Yorkie's Jessie and Woody.

The Personalization Outbreak Podcast has released the final episode of the season. In this closing episode, Tiffany King, Vice President of People Teams at United Healthcare, talks about the importance of creating a culture of trust in order to lead your team through change. Tiffany is an HR Professional with over several years of Human Resources experience in multiple organizations such as Starbucks, Apple and Banfield Pet Hospital. Join us as we explore how to build trust within a team and create a positive environment for change.Change is hard. We all know that. But what's even harder is trying to implement change without the trust and support of your team. 

Employee retention is a big issue for companies nowadays. A lot of organizations are starting to see the importance of employee wellness and how it can help retain workers. Mel Marshall, head of People & Organization at Banfield Pet Hospital, has a wealth of knowledge and experience when it comes to employee wellness and retention, her work at Banfield has helped the company become one of the leading general veterinarian practices in the United States, and she continues to be an important asset to their team.If you're looking to learn more about how to create a healthy and engaging work environment, this is the episode for you! We'll be discussing how Banfield uses employee wellness programs to keep workers engaged and healthy, as well as how their culture and passion for animals contributes to a strong employee retention rate.

This episode features an interview with Melissa Marshall, Vice President of People and Organization at Banfield Pet Hospital, the largest veterinary practice in the U.S. Mel is responsible for leading the people strategy at Banfield, where she serves 20,000 associates including veterinarians and their staff. In this episode, Mel discusses how to use layers of technology to support communication among employees, how to increase diversity in a predominantly white profession, and the many ways Banfield is making the veterinary profession more accessible.Quotes*”It's so important to have that human connection. One of the things that we know is that word of mouth is how connection happens [and] how community is really fostered. And so whether it's through our diversity resource groups, whether it's through our mental health and wellbeing offerings, we've really balanced low tech, medium tech, high tech to be able to create community and draw community around some of these major topics.”*”At the end of the day, what we do is for our people. It's not for the business. It's to make a better world for our people.”*”We have a mission to truly understand people for who they are, their whole selves, everything about them. Truly understand their capabilities, truly understand what's possible, versus that proverbial ‘judging a book by its cover'. I count it my mission personally to ensure that [in] any organization that I work with, people will come first. We will listen. We will listen at scale, and we will act on what our people say.” *”Relationships, relationships, relationships…the ability to partner well and successfully is going to come from having great relationships with your team, to partner well and collaborate. As they say, teamwork makes the dream work. And so the more that you can start your career with relationships at the foundation, I think will be critical.”*”The people strategy is the business strategy.”Time Stamps*[4:23] The Flight Plan: Get to know Banfield Pet Hospital*[7:38] First Class: Best EX practices at Banfield Pet Hospital*[25:21] Turbulence: EX lessons learned*[37:55] Advice for other EX leadersLinksConnect with Melissa on LinkedInCheck out Banfield Pet HospitalThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

Dr. Jesus Aramendi was born and raised in Venezuela. He appreciated the love for animals he witnessed during an internship in America, so he moved and obtained his veterinary license in Florida. The appreciation for the human-animal bond will come full circle as it is the center of his brand-new veterinary practice, Fur Life Vets, which will open in the Fall. Dr. Aramendi spent over a decade learning and leading inside the Banfield Pet Hospitals, and his time working at Chewy gave him the business and technology skills to confidently open his own entrepreneurial veterinary practice.   To learn more about Dr. Aramendi and Furlife Vets, you can connect and follow him on Facebook and LinkedIn. Please, subscribe to the podcast on YouTube, and give a great rating and review on Apple Podcast. This helps others find the podcast as well. If you want to connect with me, the host, find me over on LinkedIn as well!

Dr. Bob Lester believes owning pets shouldn't be a luxury that few people can afford. The veterinary profession needs to think creatively about how to keep medicine accessible to pet owners across socioeconomic groups. In this episode, Dr. Lester joins Dr. Andy Roark to discuss his recent article which outlines 15 new business models our profession might approach to help pets get the care they need. LINKS: Tear Down the Wall (Original Article): https://todaysveterinarybusiness.com/veterinary-care-models/ Wellhaven Pet Health: https://wellhaven.com/ Uncharted Veterinary Podcast: https://unchartedvet.com/blog/ NEW Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/store/ What's on my Scrubs?! Card Game: https://drandyroark.com/training-tools/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST: Dr. Bob Lester remains as passionate about the veterinary profession as the day he entered veterinary school (sometime last century). He is a firm believer in the veterinary profession's double bottom line proposition of doing well by doing good. Dr. Lester is a graduate of Oregon State and Washington State University's College of Veterinary Medicine and completed the American Association of Veterinary Medical Colleges Leadership Academy. He spent his early career as a small-town mixed animal practice owner before joining the founding leadership team at Banfield Pet Hospitals. At Banfield, he held positions in medicine, operations, franchising, human resources, and professional relations. After a rewarding career at Banfield/Mars Inc., he left as Vice President of Professional Relations to help found the Lincoln Memorial University College of Veterinary Medicine where he served as Assistant Dean. Dr. Lester's LMU-CVM team pioneered a novel community-based clinical education program and developed the professional skills curriculum including instruction in communication, leadership, teamwork, and practice management. Bob is now a co-founder, Chief Medical Officer, and member of the Board of Directors for WellHaven Pet Health, a family of companion animal practices that believes in caring for the caregivers so that they can care for others. WellHaven Pet Hospitals are both new build full-service AAHA/Fear Free hospitals, acquired and joint venture affiliate practices. Bob was a two-time gubernatorial appointee and Chair of the Oregon Veterinary Medical Examining Board. He was the state delegate to the American Association of Veterinary State Boards. He served as a site team member for the AVMA Council on Education, and on the Job Analysis Task Force for the International Council for Veterinary Assessment. Dr. Lester authors the column “Creative Disruption” for Today's Veterinary Business. In addition to his board position at WellHaven Pet Health, he serves as a board member and Treasurer of Pet Peace of Mind a non-profit which keeps hospice patients together with their pets through the end of life. He also serves as Vice President of the board of the North American Veterinary Community, and on the advisory boards of easyvetclinic, Pet Desk, AirVet, and the LMU College of Veterinary Medicine. Dr. Lester's interests include all things veterinary, writing, start-ups, speaking, business and leadership development, the human-animal bond, and giving back to the profession that has done so much for him and others. His family includes his wife Crystal, two amazing daughters McKenzie and Paige, and two rescue Yorkie's Jessie and Woody.

Dr. Molly McAllister, DVM, MPH, Leads the veterinary function of Banfield Pet Hospital and is driven by her passion to develop future leaders in the veterinary profession.  Dr. McAllister promotes inclusive health and well-being for veterinary professionals, and works on several boards including the Human Animal Bond Association, Diversify Veterinary Medicine, and Pet Peace of Mind.  

Dr. Phil Boutet's whole life has been surrounded by veterinary medicine. His parents, wife, etc are all veterinarians. So he has a natural heart for us in the profession. In this conversation, we talk about how to establish boundaries when it's really hard to leave work and how experiences outside of vet med can help you grow. Canadian born and raised, he flew to southern California to start his long career with Banfield Pet Hospital. From associate veterinarian to medical director and to interim Vice-President and currently a director of formulary & supply quality assurance. Make sure you stay to the end to know one of his most grateful gifts he received from Banfield. Link to the YouTube conversation: https://youtu.be/3pAHrD6dYWE

Lisa Stockmon is the Chief Marketing Officer at Banfield Pet Hospitals. Lisa leads the development and execution of Banfield's innovative integrated marketing strategy, ensuring it supports the organization's strategic vision, aligns with its purpose, and drives revenue. In this episode Alan and Lisa discuss what led to Banfield's recent 400% growth in social followers and 104% increase in content interaction on Instagram. Lisa also shares the role curiosity has played in successfully engaging Gen Z in her marketing strategy. Listen to learn how to adapt to the shifting market and skyrocket your social growth. In this episode, you'll learn: Ways the pandemic has changed brands' customer bases How to strategically leverage influencer marketing on social media The importance of open-mindedness and curiosity in marketing Key Highlights [01:00] Lisa's career journey and passion project [07:00] Banfield's “b here” marketing strategy [09:00] Reaching new demographics of pet owners [15:00] Strategically leveraging influencers on social media [17:00] Experiences that define Lisa [19:00] Lisa's advice for her younger self [20:00] What marketers should be learning more about [23:00] The biggest opportunity for marketers today Resources Mentioned: Banfield Pet Hospital Lisa Stockmon Career stops: HBO, Time Warner, Time Warner Cable, Time, Leukemia & Lymphoma Society, City of Hope About Banfield Pet Hospital: 1000 locations, 19,000 people Banfield Here - #BHere Marketing Strategy Banfield Pet Owner Research Banfield After Party series (YouTube) March Madness Buick Commercials highlighting women athlete performances you didn't see (AgencySpy) Progressive Commercials “Becoming Your Parents” -Parking, Home Improvement Follow the podcast: Listen in iTunes (link: http://apple.co/2dbdAhV) Listen in Google Podcasts (link: http://bit.ly/2Rc2kVa) Listen in Spotify (Link: http://spoti.fi/2mCUGnC) Connect with the Guest: https://www.linkedin.com/in/lisa-stockmon-0017327/ https://twitter.com/Banfield https://www.instagram.com/banfieldpethospital/ Connect with Marketing Today and Alan Hart: http://twitter.com/abhart https://www.linkedin.com/in/alanhart http://twitter.com/themktgtoday https://www.facebook.com/themktgtoday/ https://www.linkedin.com/company/marketing-today-with-alan-hart/ Support the show: https://www.patreon.com/marketingtoday See omnystudio.com/listener for privacy information.

Mony Iyer, Chief Operating Officer for Banfield Pet Hospital, joins host Blake St. Onge, Managing Principal for Cresa, to discuss how Banfield is leading the way in pet care innovation.

“If you take care of your people, everything else will follow.” - Brian Garish   In today's conversation, Brian shares about his early experiences as an employee, and how he learned early on that when leaders create a culture of inclusion around decision making, they are not only impacting the organization. They are impacting people. Brian talks about how culture is Banfield's top priority, and that if you take care of your people, everything else will follow. He explains the critical components of Banfield's strategy: equity, inclusion, and diversity; and defined health and well-being journey that is part of everything Banfield does to create a better world for their associates. Brian explains and demonstrates the importance of creating personal connections and being vulnerable as a leader, genuinely welcoming feedback from employees, customers, and the community. Under his leadership, he has brought Banfield from a company with the highest turnover to a company with the lowest turnover. His key advice for leaders? Never underestimate the impact you can have on people in society.

Dr. Andy Roark sits down with Dr. Bob Lester, columnist for Today's Veterinary Business, to discuss the corporations that are buying veterinary practices, the autonomy of the modern veterinarian, the difference in compliance culture and commitment culture, and what motivates people to go to work. LINKS: Subject article: What Corporate Gets Wrong https://todaysveterinarybusiness.com/commitment-culture-compliance/ Live Workshop: The Secret Sauce to Optimizing Workflow w/ Senani Ratnayake: https://unchartedvet.com/product/the-secret-sauce-to-optimizing-workflow/ Live Workshop: 12 Steps to Critical Conversations w/ Dr. Andy Roark: https://unchartedvet.com/upcoming-events/ Charming the Angry Client On-Demand Staff Training: https://drandyroark.com/on-demand-staff-training/ What's on my Scrubs?! Card Game: https://drandyroark.com/training-tools/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST: Dr. Bob Lester remains as passionate about the veterinary profession as the day he entered veterinary school (sometime last century). He is a firm believer in the veterinary profession's double bottom line proposition of doing well by doing good. Dr. Lester is a graduate of Oregon State and Washington State University's College of Veterinary Medicine and completed the American Association of Veterinary Medical Colleges Leadership Academy. He spent his early career as a small-town mixed animal practice owner before joining the founding leadership team at Banfield Pet Hospitals. At Banfield, he held positions in medicine, operations, franchising, human resources, and professional relations. After a rewarding career at Banfield/Mars Inc., he left as Vice President of Professional Relations to help found the Lincoln Memorial University College of Veterinary Medicine where he served as Assistant Dean. Dr. Lester's LMU-CVM team pioneered a novel community-based clinical education program and developed the professional skills curriculum including instruction in communication, leadership, teamwork, and practice management. Bob is now a co-founder, Chief Medical Officer, and member of the Board of Directors for WellHaven Pet Health, a family of companion animal practices that believes in caring for the caregivers so that they can care for others. WellHaven Pet Hospitals are both new build full-service AAHA/Fear Free hospitals, acquired and joint venture affiliate practices. Bob was a two-time gubernatorial appointee and Chair of the Oregon Veterinary Medical Examining Board. He was the state delegate to the American Association of Veterinary State Boards. He served as a site team member for the AVMA Council on Education, and on the Job Analysis Task Force for the International Council for Veterinary Assessment. Dr. Lester authors the column “Creative Disruption” for Today's Veterinary Business. In addition to his board position at Well Haven Pet Health, he serves as a board member and Treasurer of Pet Peace of Mind a non-profit which keeps hospice patients together with their pets through the end of life. He also serves as Vice President of the board of the North American Veterinary Community, and on the advisory boards of easy vetclinic, Pet Desk, AirVet, and the LMU College of Veterinary Medicine. Dr. Lester's interests include all things veterinary, writing, start-ups, speaking, business and leadership development, the human-animal bond, and giving back to the profession that has done so much for him and others. His family includes his wife Crystal, two amazing daughters McKenzie and Paige, and two rescue Yorkie's Jessie and Woody.

**We're taking a break for the summer! We look forward to bringing you more content about dogs and supporting your community in the fall! In part 2 of their conversation, Danielle and Dr. Jung discuss sterilizing your dog and the data behind when and why owners might sterilize their dogs. Be sure to establish a relationship with a trusted veterinarian to make the best decisions for your dog's health. Dr. Angie Jung is a Minnesota-born small animal veterinarian, weaving creature comforts and integrative, research-based medicine together to provide quality care to dogs and cats of all ages. She believes that the human-animal bond can lead to compassion that extends into all parts of one's life. Keeping an open line of communication with clients and partnering with them to better the lives of their pets is her continual goal. Dr. Jung has a B.S. in Zoology, a B.A. in Music from the University of Wyoming, and is a DVM graduate of the University of Minnesota's College of Veterinary Medicine. She has been in the veterinary field since 2000 and has worked for Banfield Pet Hospital, currently as Chief of Staff, since 2009. Find out more about Banfield at www.banfield.com

Danielle is joined by Dr. Angela Jung, local veterinarian, to discuss the importance of critical thinking around pet care, grain free dog food, vaccinations, preventative care, and more! Dr. Angie Jung is a Minnesota-born small animal veterinarian, weaving creature comforts and integrative, research-based medicine together to provide quality care to dogs and cats of all ages. She believes that the human-animal bond can lead to compassion that extends into all parts of one's life. Keeping an open line of communication with clients and partnering with them to better the lives of their pets is her continual goal. Dr. Jung has a B.S. in Zoology, a B.A. in Music from the University of Wyoming, and is a DVM graduate of the University of Minnesota's College of Veterinary Medicine. She has been in the veterinary field since 2000 and has worked for Banfield Pet Hospital, currently as Chief of Staff, since 2009. Find out more about Banfield at www.banfield.com

Dr. Kelly Esch is currently a Chief of Staff at Banfield Pet Hospital, Leesburg Village. She is a graduate of Christopher Newport University where she then went onto a Virginia Tech's Vet School, Virginia-Maryland College of Veterinary Medicine. Dr. Esch has known since she was a young child that she wanted to attend vet school and be a veterinarian. She has always had a passion for animals and even worked in a kennel to get more experience prior to vet school. She has been partnering with the Guide Dog Foundation to help raise puppies who then go on to be service dogs for the blind. Dr. Esch is an animal owner herself and talks about her Green-Cheeked Conure during her episode! So, click play and tune into this episode of Behind the Biography featuring Dr. Kelly Esch.

This week on the Cone…. Dr. Andy Roark and Dr. Bob Lester sit down to discuss our swollen caseload and the undersized pool of veterinarians trying to see it. How did we get here? And more importantly, how do we get out? Links: More Pets, Less Vets Original Article: https://vet-advantage.com/vet_advantage/more-pets-less-vets-veterinary-professional-shortage/?fbclid=IwAR1imz5oFDLqpqnhwuc2AeOK4CCHQ4WgXaR27FtQbQ3ZEb7BTkzPhGKEWW8 Uncharted April Conference: https://unchartedvet.com/uvvc2021/ ABOUT OUR GUEST: Dr. Bob Lester Chief Medical Officer Member Board of Directors WellHaven Pet Health Dr. Lester remainsas passionate about the veterinary profession as the day he entered veterinary school (sometime last century). He is a firm believer in the veterinaryprofession's double bottom line proposition of doing well by doing good. Dr. Lester is a graduate of Oregon State and Washington State University's College ofVeterinary Medicine and completed the American Association of VeterinaryMedical Colleges Leadership Academy. He spent his early career as a small-town mixed animal practice owner before joining the founding leadership team at Banfield Pet Hospitals. At Banfield, he held positions in medicine, operations, franchising, human resources, and professional relations.After a rewarding career at Banfield/Mars Inc., he left as Vice President ofProfessional Relations to help found the Lincoln Memorial University College ofVeterinary Medicine where he served as Assistant Dean. Dr. Lester's LMU-CVM team pioneered a novel community-based clinical education program and developed the professional skills curriculum including instruction in communication,leadership, teamwork, and practice management. Bob is now a co-founder, Chief Medical Officer, and member of the Board of Directors forWellHaven Pet Health, a family of companion animal practices that believes incaring for the caregivers so that they can care for others. WellHaven PetHospitals are both new build full-service AAHA/Fear Free hospitals, acquired and joint venture affiliate practices. Bob was a two-time gubernatorial appointee and Chair of the Oregon Veterinary Medical ExaminingBoard. He was the state delegate to the American Association of VeterinaryState Boards. He served as a site team member for the AVMA Council onEducation, and on the Job Analysis Task Force for the International Council forVeterinary Assessment. Dr. Lester authors the column “Creative Disruption” forToday's Veterinary Business. In addition to his board position at WellHaven Pet Health, he serves as a board member and Treasurer of Pet Peace of Mind a non-profit which keeps hospice patients together with their pets through the end of life. He also serves as VicePresident of the board of the North American Veterinary Community, and on the advisory boards of easyvetclinic, Pet Desk, AirVet, and the LMU College ofVeterinary Medicine. Dr. Lester's interests include all things veterinary, writing, start-ups, speaking, business and leadership development, the human-animal bond, and giving back to the profession that has done so much for him and others. His family includes his wife Crystal, two amazing daughters McKenzie and Paige, and two rescue Yorkie'sJessie and Woody.

In today's episode Danielle & Erin have another conversation with Dr. Angela Jung from Banfield Pet Hospital. The conversation focuses on the bond between humans their pets and using your empowered intuition. Dr. Angie Jung is a Minnesota-born small animal veterinarian, weaving creature comforts and integrative, research-based medicine together to provide quality care to dogs and cats of all ages. She believes that the human-animal bond can lead to compassion that extends into all parts of one's life. Keeping an open line of communication with clients and partnering with them to better the lives of their pets is her continual goal. Dr. Jung has a B.S. in Zoology, a B.A. in Music from the University of Wyoming, and is a DVM graduate of the University of Minnesota's College of Veterinary Medicine. She has been in the veterinary field since 2000 and has worked for Banfield Pet Hospital, currently as Chief of Staff, since 2009. Find out more about Banfield at www.banfield.com

In this episode Deb chats with longtime friend Aislynn Ross about preparing her fur babies for the newborn baby!Aislynn is the owner of Ace of Paws Dog Training based in New Jersey http://www.aceofpawstraining.com/Aislynn has always had a deep love and understanding for animals of all kinds ever since she was a little girl. However, her true intrigue for understanding canine cognition began with the adoption of her first rescue dog Apollo. Apollo was about a year and a half old, and Aislynn quickly found out for the first time what it was like to have a fearful, insecure dog. Apollo was such a sweet, loyal, loving boy to her as his owner. However within a few months of owning him, Apollo started growling and lunging at their guests coming through the front door. Aislynn soon realized this was a severe issue, and needed to be managed as soon as possible. Aislynn felt completely helpless. Every trainer seemed to be thousands of dollars, and she didn't know where to turn. This is the beginning of what sparked her interest in learning as much as she possibly could about dogs, their behavior, and the way they perceive the world around them. At the time Victoria Stilwell's “It's Me Or The Dog” was a popular show on Animal Planet and she began to obsessively watch, and to study her own dog, Apollo's, behaviors. Aislynn began to understand the importance of positive based training vs punitive training, especially when it comes to fearful, insecure dogs. Apollo had many people that loved and helped care for him, but sadly his aggressive behaviors became too severe. Unfortunately, Apollo's story did not end as a happy one. Although heartbroken, Aislynn took that experience and made it her mission to help as many people and pets as possible in Apollo's honor.After a few years Aislynn decided to take the plunge into the veterinary field and learned everything she possibly could to truly make a difference in this world. In 2011 Aislynn began as a receptionist (client service coordinator) at Banfield Pet Hospital in Marlton, NJ and worked as hard as she could to advance her career. Within four months she was promoted to Veterinary Technician (Pet Nurse), and was taught to excel as an exam room technician, phlebotomist, radiology technician, laboratory technician, among many other duties that were required of her. Six months later she was trained in surgical anesthetic monitoring (spays, neuters, dental cleanings) at Banfield Pet Hospital. In August 2012, Aislynn was hired as a veterinary technician at Mount Laurel Animal Hospital, and rapidly learned how fast paced an emergency animal hospital could be. It was at Mount Laurel Animal Hospital she learned true quality care should always be a priority. She learned about emergency care, pet CPR, extensive surgical monitoring, in patient care, & how to truly help clients through some of the most difficult moments of their lives. Most importantly, for her passion of animal behavior, she learned about proper restraint with pets in small confined spaces, and how to really be able to read body language efficiently in high pressure situations. In 2013 Aislynn began Penn Foster Career School's Dog Obedience Trainer program. Then in June 2014 she decided to take a risk and start up her own company for the first time ever, thus Ace Of Paws was born. July 2014 Aislynn decided to focus 100% of her time to Ace Of Paws, which unfortunately meant leaving the job she loved very much at Mount Laurel Animal Hospital. Luckily, the owners and staff at Mount Laurel are kind, compassionate, supportive people, and still to this day Aislynn has a great working relationship with them. In October 2014 Aislynn completed her first program in the dog trainer field and was now a Certified Dog Obedience Trainer/Instructor through Penn Foster Career School. Although Penn Foster's program taught her about the use of all dog training tools and methods, Aislynn decided it was her duty to educate dog owners about the large benefits of earning their dogs trust, and the importance of having a positive based training experience together.. ​Aislynn has always believed in kindness, and treating others the way you would like to be treated. So she thought "Why would I run my business any differently?" For many years, Aislynn was told by many people that she would not get anywhere by training dogs solely positive based. Luckily deep down she knew there had to be a better way then “forcing a dog into submission” or pretending to be their “alpha”. Aislynn's goal from the beginning has been to build an entire team of like-minded individuals who truly value the bond between canine & human, and to genuinely help as many dogs and families as she can. Our mission is to educate owners, rescues, and the animal world about the importance, benefit, and the necessity of doing positive based training with their beloved companion. Aislynn is a proud member of The Pet Professional Guild, The Association For Force-Free Professionals, is a volunteer for Don't Bully Us Rescue, and is currently enrolled in CATCH Canine Trainer Academy's Master Class. Once her program is completed Aislynn will become a CATCH Certified Behavior Consultant, and will be able to take on more challenging cases as a whole. As of present day, Aislynn is a proud mommy to her new beautiful rescue girl Twixie (from Don't Bully Us Rescue). Unfortunately in December 2018 Coorise girl lost her battle with Canine Lymphoma & in November 2019 Evie girl passed away due to liver cancer. Hosted on Acast. See acast.com/privacy for more information.

Brian Garish, President of Banfield Pet Hospital, the largest veterinary practice in the United States; and Kenny Beck, Co-Founder & CEO at CEO Connection, join today's episode led by John Kerkorian, the firm's Strategic Planning Partner. Brian and Kenny discuss their backgrounds and career paths, how they see the pandemic and social justice issues affecting the companies they work with, and the challenges that lie ahead for businesses in planning for the current uncertain times.

In today's episode Danielle & Erin discuss dogs and COVID-19 with Dr. Angela Jung. Dr. Angie Jung is a Minnesota-born small animal veterinarian, weaving creature comforts and integrative, research-based medicine together to provide quality care to dogs and cats of all ages. She believes that the human-animal bond can lead to compassion that extends into all parts of one's life. Keeping an open line of communication with clients and partnering with them to better the lives of their pets is her continual goal. Dr. Jung has a B.S. in Zoology, a B.A. in Music from the University of Wyoming, and is a DVM graduate of the University of Minnesota's College of Veterinary Medicine. She has been in the veterinary field since 2000 and has worked for Banfield Pet Hospital, currently as Chief of Staff, since 2009. Find out more about Banfield at www.banfield.com