Podcasts about business leadership principles

In this week's episode, Hemma sits down with Patricia Godoy Oliveira to explore her remarkable journey in compliance—spanning leadership roles at Google and Uber to her current position as LatAm Compliance Officer at Gallagher. Join us as Patricia shares how she keeps people at the heart of her compliance strategies, leveraging behavioral science and Trust and Inspire leadership to empower business partners. With practical insights, book recommendations, and a deep passion for ethics and compliance, Patricia offers a refreshing perspective on leading with purpose in this engaging and thought-provoking conversation.  Highlights include:  Navigating personal and professional transitions and reflecting on purpose How to build trust with your regional business teams in a global company Practical tips on incorporating behavioral science into your compliance program Fabulous reading recommendations for thought leadership and continuous learning in compliance Biography "Patricia is the LatAm Compliance Officer for Gallagher. Her career encompasses senior leadership roles at prominent American and Brazilian companies, including her tenure as Regional Chief Compliance Officer at Google and Director of Ethics & Compliance at Uber. Patricia's impactful contributions have garnered repeated recognition, including being named one of the "Most Admired Professionals" in Compliance in Brazil on multiple occasions. A graduate of Instituto Presbiteriano Mackenzie (Law School, Brazil) with a Masters degree (LL.M.) from the University of Chicago (US) and an MBA from Fundação Getúlio Vargas (CEAG, Brazil), Patricia complements her academic achievements with specialized courses in Insurance, Reinsurance and Law. Her profound understanding of both mature and evolving regulatory environments is a testament to her 15 years of experience in the Insurance and Reinsurance industry and 5 years in the dynamic Tech sector. Patricia's pragmatic approach to legal and compliance is grounded in economic and behavioral principles. She empowers organizations to achieve their goals by translating complex challenges into sound business strategies. Her leadership has been instrumental in implementing innovative programs and training initiatives that foster ethical conduct and drive sustainable growth. A respected voice in the field, Patricia actively shapes industry standards through her roles as a lecturer, professor, and at the Compliance Committee of AMCHAM, Brazil Chapter. Her unwavering commitment to ethical business practices is evident in her extensive involvement in various professional organizations, including the Ethics Tribunal of the Bar Association in Sao Paulo and the Global Compact of the United Nations. Patricia's journey exemplifies a dedication to building a more just and responsible business world." Resources Patricia on LinkedIN: https://www.linkedin.com/in/patricia-godoy-oliveira/ Subscribe to her newsletter Etica do Dia a Dia here: https://www.linkedin.com/newsletters/%C3%A9tica-do-dia-a-dia-7265210572445548545/ Patricia's Book Recommendations during the show: Carlos Muitos, Gabriel Cabral et al Trust & Inspire, Stephen Covey Thinking Fast and Slow, Daniel Kahnemann Humankind, Rutger Bregman The Righteous Mind, Jonathan Haidt Why They Do It, Eugene Soltes The Heart of Business: Leadership Principles for the Next Era of Capitalism, Hubert Joly

In today's episode of THE MENTORS RADIO, Host Dan Hesse talks with Hubert Joly, a member of the faculty of the Harvard Business School and the former Chairman and CEO of Best Buy. At Harvard, Professor Joly is the co-leader of the Chief Executive Leadership Programs, a portfolio of programs intended to support the growth of CEOs and senior executives of the world's foremost corporations at a time of unprecedented challenges. He is also a member of the board of directors of Johnson & Johnson and Ralph Lauren Corporation, and he's a Trustee of the New York Public Library. Hubert has been recognized as one of the top 100 CEOs in the world by the Harvard Business Review, one of the Top 30 CEOs in the world by Barron's, one of the Top 10 CEOs in the U.S. by Glassdoor, and one of the Top 50 Management Thinkers in the world by Thinkers50.  He is the author of the best-selling book “The Heart of Business – Leadership Principles for the Next Era of Capitalism.” Listen to THE MENTORS RADIO podcast anywhere, any time, on any platform, just click here! SHOW NOTES: HUBERT JOLY: BIO: https://www.hubertjoly.org/about/ BOOK: The Heart of Business: Leadership Principles for the Next Era of Capitalism, by Hubert Joly ARTICLES: Harvard Business Review: A series of articles by Hubert Joly — EXCELLENT!! -The Mentors Radio Hubert Joly: Pursue a Noble Purpose — a HOW conversation on YouTube Steering Through the Business Storm: Leadership Lessons from Best Buy's Former CEO, Hubert Joly — HEC Paris — EXCELLENT! - The Mentors Radio WEBSITE: https://www.hubertjoly.org/

The Heart of Business: Leadership Principles for the Next Era of Capitalism by Hubert Joly, Caroline Lambert https://amzn.to/3G4k0Mz A Wall Street Journal Bestseller Named a Financial Times top title How to unleash "human magic" and achieve improbable results. Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business. Back in 2012, "Everyone thought we were going to die," says Joly. Eight years later, Best Buy was transformed as Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price. Joly and his team also succeeded in making Best Buy a leader in sustainability and innovation. In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal. This approach is easy to understand, but putting it into practice is not so easy. It requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. In this book Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic. The Heart of Business is a timely guide for leaders ready to abandon old paradigms and lead with purpose and humanity. It shows how we can reinvent capitalism so that it contributes to a sustainable future. About the author Hubert Joly is the former Chairman and CEO of Best Buy. He has been recognized as one of the one hundred “Best-Performing CEOs in the World” by Harvard Business Review, one of the top thirty CEOs in the world by Barron's, and one of the top ten CEOs in the United States in Glassdoor's annual Employees' Choice Awards. Joly is now a senior lecturer at Harvard Business School and serves on the boards of Johnson & Johnson and Ralph Lauren.

This week, Dan Neumann is joined by two AgileThought colleagues, Justin Thatil, the show's cohost, and Lizmeth Rodriguez. They discuss the topic of how to achieve a seamless Value Flow, one of the SAFe principles, and the general importance of flow in a system. These three expert Agilists also assess the differences between Kanban and SAFe, especially regarding their approach to scaling.   Key Takeaways Principles of SAFe: Make value flow without interruptions. Value has to move efficiently from start to finish. What are the differences between Kanban and SAFe? SAFe is a detailed plan for working with big companies using Agile methods. Kanban is a simple way to make work run smoothly and always find ways to do things better. Kanban is not as strict as SAFe. SAFe and Kanban approach scaling at Agile differently. SAFe is a framework for large-scale Agile adoption, while Kanban is a more flexible methodology that can be adapted to various contexts and scales. According to SAFe there are 8 flow accelerators: 1. Visualize and limit WIP. 2. Address bottlenecks. 3. Minimize handoffs and dependencies. 4. Get faster feedback. 5. Work in smaller batches. 6. Reduce queue length. 7. Optimize time “in the zone.” 8. Remediate legacy policies and practices.   Mentioned in this Episode: Learn more about Measuring Flow with Flow Metrics Actionable Agile Metrics for Predictability: An Introduction, Daniel S. Vacanti The Heart of Business: Leadership Principles for the Next Era of Capitalism, Hubert Joly   Want to Learn More or Get in Touch? Visit the website and catch up with all the episodes on AgileThought.com! Email your thoughts or suggestions to Podcast@AgileThought.com or Tweet @AgileThought using #AgileThoughtPodcast!  

Andrew Gilliland is the President of Action Holdings, an e-commerce asset management company. Andrew is a serial entrepreneur and the Founder of iSpyPens, a pioneering discreet tech solution that protects life, property, and peace of mind. He is a Florida native and graduate of the University of Tampa, where he earned his BS in information technology. David Hunt of Action Holdings leads several platforms, including vendor onboarding, budget allocation, and acquisitions. Beyond his entrepreneurial duties at Action Holdings, David is also a product designer at PeopleReady, an industrial staffing agency specializing in on-demand labor and skilled workers. David graduated from the State University of New York at Fredonia, earning his BFA in visual arts and new media with a concentration in graphic design. In this episode… Being a business owner has its advantages, such as being your own boss, impacting the world, and the potential of high earnings. However, entrepreneurship has many trials and tribulations. Hiring personnel who meet all the necessary requirements is a common challenge for many businesses. Business leaders Andrew Gilliland and David Hunt share that successful employees fit the company culture, are excited about their job responsibilities, and work efficiently. One strategy to ensure you're hiring A-players is to conduct employee reviews every three to four months. Create an evaluation document with three metrics: effectiveness and performance, KPIs, and team culture. As business owners, time is valuable, so leadership should be comfortable delegating responsibilities. Conduct time studies to analyze which tasks require more attention, then draft standard operating procedures for those items. This may also indicate that it's time to hire specialized roles. In this episode of the eComm Breakthrough Podcast, Josh Hadley welcomes Andrew Gilliland and David Hunt of Action Holdings for a special strategy audit. Andrew and David share their takeaways, including the importance of employee performance reviews, how to measure employee success and progress, and how to create processes to manage time. Resources mentioned in this episode: Josh Hadley on LinkedIn eComm Breakthrough Consulting eComm Breakthrough Podcast Email Josh Hadley: Josh@eCommBreakthrough.com Hadley Designs Hadley Designs on Amazon Andrew Gilliland on LinkedIn David Hunt on LinkedIn Action Holdings Special Mention(s): Kevin King Michael E. Gerber on LinkedIn The E-myth Revisited: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber Ryan Deiss on LinkedIn The Heart of Business: Leadership Principles for the Next Era of Capitalism by Hubert Joly Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear Miro Related Episode(s): “Kevin King's Wicked-Smart Tips for Building an Audience of Raving Fans” “Unlocking Entrepreneurial Greatness | Insider Secrets With E-myth Author Michael Gerber” “Why You Need to Experience a Mindset Shift When It Comes to Hiring Leaders With Ryan Deiss”

On today's episode, BJ talks with Dean DiSibio, Director of Sales Ops Strategy at Imperial Dade, and author of “Reel Lessons in Leadership”. Dean breaks down his military career as a Colonel in the United States Army Reserve, the intersection of leadership and sales, and what unique leadership lessons he learned from his extensive professional career. Resources mentioned: Dean's book, “Reel Lessons in Leadership”Travis Manion Foundation“The Heart of Business: Leadership Principles for the Next Era of Capitalism” by Hubert Joly “The CEO Challenge: A New Paradigm for Delivering Sustainable Results” by Patrick J. Below“Grit: The Power of Passion and Perseverance” by Angela Duckworth“Mission Command: The Who, What, Where, When and Why An Anthology” by Donald VandergriffCalls-to-action: Inspiring People and Places is brought to you by MCFA. Visit our website www.MCFAglobal.com and sign up for our weekly newsletter where we curate some of the top industry articles of the week and give you a dose of inspiration as you head into the weekend!  MCFA IS HIRING!!  If you or anyone you know are looking to work in the Planning, Project Development, Project Management, or Construction Management field, contact us through our website. Interns to Executives...we need great people to help us innovate and inspire, plan, develop and build our nation's infrastructure.  Check out our MUST FILL positions here.  We reward the bold and the action oriented so if you don't see a position but think you are a fit...send us an email!  Learn more at www.MCFAGlobal.comAuthor: BJ Kraemer, MCFAKeywords: MCFA, Architecture, Construction, Engineering, Public Engineers, Military Engineers, United States Military Academy, Veteran Affairs, Development, Veteran, Military, SEC

The power of creating a genuine connection can turn a brief moment into a sacred moment. This may sound easy and straightforward, but is it something that we truly practice daily?In today's show, Ashish and Anil are going to have a fascinating conversation with professor Amy Young on how she hardwires organizations for human flourishing and connection.Amy Young is on the Business Communications faculty at the Ross School of Business and received her PhD in Psychology from the University of Michigan. She teaches positive business communications at Ross and she also uses science to identify practical solutions for companies and organizations. She has worked with numerous Fortune 500 companies in the financial, manufacturing, consumer products, automotive, and healthcare industries.In this episode, Amy is going to talk about her work on translating the science of flourishing into practice and the importance of compassionate leadership. You will find out that leaders and individuals of all levels can integrate compassion and kindness into their daily lives to not only encourage themselves but also others to flourish. And as a result, improve well-being at an organizational and individual level. You will also learn about our Sunflower Model and Amy's favorite practice to hardwire for happiness.Amy will talk about her experience in helping leaders shape positive working environments where people can thrive, the flourishing triangle and the PERMA model, why compassionate leaders truly stand out and stand apart from the rest and so much more.Listen now and enjoy!What You'll Learn in this Show:How to shape positive working environments where people can thrive.How can you start to make a difference and create an environment of flourishing around you?The most important things beyond work-life balance for employeesThe importance of feeling valued and connecting meaning to what you're doingAnd so much more...Resources:Happinesssquad.com @MyHappinessSquad InstagramAshish Kothari LinkedInAnil Ramjiani LinkedInHappiness Squad Youtube ChannelBooks:You Are Worth the Work: Moving Forward from Trauma to FaithHardwired for Happiness: 9 Proven Practices to Overcome Stress and Live Your Best LifeThe Joy Choice: How to Finally Achieve Lasting Changes in Eating and ExerciseThe Heart of Business: Leadership Principles for the Next Era of...

Are you looking for a way to grow your business and stay ahead of the competition? First things first: establish your foundation by finding your purpose. In this episode, Best Buy Former CEO Hubert Joly discusses how purpose-led corporations have been making waves on the NYSE and attracting investors and customers. Hubert teaches how having a higher purpose as a company ultimately strengthens it and increases its chances to scale. Hubert also shares exclusive sneak peeks and insights from his new book, The Heart of Business Leadership Principles in a New Era of Capitalism. Don't miss out on this amazing opportunity to make your business stand out from the rest, especially in this new era! Tune in now! Connect with Hubert Joly!: Linkedin | Facebook | Instagram | YouTubeLove the show? Subscribe, rate, review & share! https://anne-pratt.com

As we take a few weeks off before returning with Season 6, we dig into the back catalog for one of our most inspiring episodes. Our very special guest is Hubert Joly, former Chairman and CEO of Best Buy, senior lecturer at Harvard Business School and the author of the just released bestselling book The Heart of Business: Leadership Principles for the Next Era of Capitalism.In a wide-ranging interview we explore Hubert's storied career as one of the world's leading CEO's, highlighted by Best Buy's transformation into a truly remarkable retailer. But we also delve into his personal evolution from a hard-charging McKinsey consultant who was all about performance optimization, to someone who saw leadership rooted in unleashing "human magic." Beyond the captivating details of Best Buy's renaissance--which include strongly defying the retail apocalypse narrative--we unpack the many leadership lessons from Hubert's powerful new book. Chief among them is becoming people-centric, not profit centric and discovering your brand's--and your own--purpose. He also strongly argues for a complete (and urgent) re-framing of the role of capitalism and presents a pragmatic guide to applying his principles. Our conversation is compelling, concrete and profoundly optimistic. You might also conclude you need to find a coach.About HubertHubert Joly  has been recognized as one of the one hundred “Best-Performing CEOs in the World” by Harvard Business Review, one of the top thirty CEOs in the world by Barron's, and one of the top ten CEOs in the United States in Glassdoor's annual Employees' Choice Awards. Joly is now a senior lecturer at Harvard Business School and serves on the boards of Johnson & Johnson and Ralph Lauren.During Hubert's time at Best Buy, he and his team rebuilt the company into one of the nation's favorite employers, a sustainable leader, and an innovator, dramatically increasing customer satisfaction and growing the company's stock price 10-fold. His greatest achievement, however, may have been to make himself dispensable: he decided to step down as CEO in 2019 and as executive chairman in 2020, and pass the baton to a new generation of leaders.Hubert's purpose in life is to make a positive difference on people around him and use the platform he has to make a positive difference in the world. Besides serving on the boards of Johnson & Johnson and Ralph Lauren, he now spends most of his time as a lecturer at Harvard Business School and supporting other leaders seeking to become the best versions of themselves and to lead with purpose and humanity. He is also actively invested in efforts to advance meaningful diversity and inclusion.About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

Todd Perlman is the President of BT Partners, a technology consulting company that delivers impactful solutions and services. As the President, Todd strives to establish trusted relationships with clients and is focused on going above and beyond to help them achieve their goals.  Before joining BT Partners over 20 years ago, Todd worked in public accounting as a Controller and Operations Manager for several companies across industries. He's also served as Committee Chair for the Illinois CPA Society and is currently a member of AICPA and APICS. Additionally, he's a Board Member of the Information Technology Alliance. In this episode… When an employee leaves or is not a good fit, it can greatly disrupt your business. It takes a lot of energy to manage this issue, and even worse, it puts more pressure on the rest of your employees. So how do you retain top employees, and how do you ensure that you're hiring the right candidates in the first place? Todd Perlman faced the same challenges, but after some big mistakes that impacted the company, he had a wake-up call. Todd realized that he needed to trust his hiring committee, give everyone veto power, and make sure they were focusing on the culture fits. To further improve the hiring process, he included detailed culture fit interviews, made sure that each member of the committee was on board for a new hire, and confronted bad hires right away.  In this episode of the Talent Wins podcast, Chris Mursau sits down with Todd Perlman, the President of BT Partners, to talk about the hiring process and gauging culture in an interview. Todd shares how his hiring process developed throughout the years, the book that changed his perspective, and the disadvantages of hiring C and D players.  Resources Mentioned in this episode Chris Mursau on LinkedIn Topgrading on LinkedIn Topgrading Todd Perlman on LinkedIn BT Partners Who by Geoff Smart and Randy Street The Heart of Business: Leadership Principles for the Next Era of Capitalism by Hubert Joly Ownership Thinking: How to End Entitlement and Create a Culture of Accountability, Purpose, and Profit by Brad Hams

The Amazon Way: Amazon's 14 Leadership Principles by John Rossman The 3rd edition of The Amazon Way is one of the rare business leadership books giving actionable insights for innovation and business growth to be the basis for your digital transformation gameplan. The Amazon Way translates Amazon's unique culture and management practices into insights and opportunities, as only an Amazon executive and expert advisor could do for the Amazon Leadership Principles giving readers one of the essential business leadership books for the digital era. Peppered with humorous and enlightening firsthand anecdotes with Jeff Bezos from the author's career at Amazon, this revealing business guide is also filled with the valuable lessons that have served Jeff Bezos' “everything store” so well—providing expert advice for aspiring entrepreneurs, CEOs, and investors. The author was responsible for launching the Amazon Marketplace business and had accountability for the enterprise services business. Since leaving Amazon, Rossman has worked across every industry sector and with companies of all sizes to create business and product strategies, approaches to scale leadership, culture and innovation. It's this combination of Amazon insider experience coupled with a vast portfolio of helping other businesses compete which make The Amazon Way a guide for anyone looking to compete in the digital era. The 3rd edition has many new and updated sections. This includes a new foreword from Tom Alberg, managing partner at Madrona Venture Group. Tom was on the board of directors at Amazon for 23 years. A new preface is included suggesting a vital strategy for Amazon and the leadership teams for all companies. The Amazon Way is on a short list of essential business leadership books and should be a key addition to business leadership programs to develop a culture of growth and innovation. If you are interviewing at Amazon or for current Amazon employees, The Amazon Way will be an invaluable asset for your success. The Amazon Way doesn't just explain the Amazon Leadership Principles, but gives tools, mechanisms and atomic habits to create change in a team or business. The leadership principles and examples include customer obsession, long-term thinking, think big, working backwards and the future press release, bias for action, earn trust and free cash flow. Praise for The Amazon Way "In this new edition, John Rossman provides an updated, in-depth and invaluable view of the principles that are fueling Amazon's extraordinary business success. John's suggestion to add a new principle focused on the Golden Rule is a great one for every company, as, more than ever, we need business to serve the common good!" - Hubert Joly, former chairman and CEO of Best Buy, author The Heart of Business - Leadership Principles for the Next Era of Capitalism "In The Amazon Way, John Rossman brilliantly illuminates Amazon's secretive corporate culture, using HIS rare insider's perspective to show how Jeff Bezos has created unique systems that facilitate good decision making at all levels of his company" -- Brad Stone, author of The Everything Store and Amazon Unbound

Meet Hubert Joly:Hubert Joly is the Former Chairman and CEO of Best Buy, and credited with the organization's transformation. He has received numerous recognitions for this role including “Top 100 CEOs in the World” by Harvard Business Review in 2018 and was named HEC Paris Person of the Year in 2020. Based on his experiences, he published a book, “The Heart of Business: Leadership Principles for the Next Era of Capitalism,” that shares the philosophes behind Best Buy's turnaround and explores how to put those ideas in practice. Hubert also serves on the boards of Johnson & Johnson and Ralph Lauren, and is a Senior Lecturer of Business Administration at Harvard Business School.Key Insights:Hubert Joly encourages leaders to redefine how we imagine business. Making money is an outcome, but should never be the purpose. Rather, Hubert emphasizes a focus on employee excellence.I Don't Know. Hubert encourages leaders to admit when they don't have all the answers and ask for help (18:41)Lead with Empathy. Healthcare organizations must ensure front line workers have the tools and environment they need to be the best versions of themselves. (20:14)Noble Purpose. A new era of capitalism requires businesses to embrace all stakeholders and treat profit as an outcome, not the goal. (34:01)Unleashing Human Magic. Hubert describes the environment leaders can create to foster human magic. (36:04)Relevant Links:Check out his websiteRead about Hubert Joly's publications, awards, & honors“Hubert Joly Turned Around Best Buy. Now He's Trying to Fix Capitalism.” By The New York TimesFollow Hubert Joly on Twitter

This week we will be talking to JT Mlinarcik, our Marketplace Leadership Catalyst Group Leader about Kingdom business leadership principles. Some of JT's accomplishments are: MBA Queens University, JD Regents University. Attorney, Business Consultant for PCS-Global, General Counsel for Catch the Fire World, Founder of a multi-million dollar financial planning firm, and project manager.

It wasn't planned, and over the past 18 months, many of us became remote leaders and workers. Darleen DeRosa and Jim Citrin are the authors of Leading at a Distance: Practical Lessons for Virtual Success. They sit down with Kevin to discuss leadership skills that have become more important as we work remotely. They asked leaders what their biggest challenge was in this environment and the majority said it is inspiring and motivating their teams. Purpose and authenticity have been increasingly important leadership capabilities over time, but they are now more central and expected than ever. We need to be more deliberate and thoughtful with our teams and find opportunities to build trust through a screen. In this episode, Darleen and Jim share: How leaders can build trust. Things to think about when hiring virtually. Challenges for hybrid workers and hybrid teams. Quote: In a virtual world, people's discretionary effort is what determines whether they and their organizations really thrive or just kind of go along. -Jim Citrin This episode is brought to you by… Unleashing Your Remarkable Potential, Kevin's free weekly e-newsletter. It's full of articles and resources to help you become a more confident and successful leader. Book Recommendations Leading at a Distance: Practical Lessons for Virtual Success by James M. Citrin and Darleen DeRosa The Evening and the Morning: A Novel by Ken Follett The Heart of Business: Leadership Principles for the Next Era of Capitalism by Hubert Joly Effortless: Make It Easier to Do What Matters Most by Greg McKeown Connect with Jim and Darleen Spencer Stuart Jim's LinkedIn Darleen's LinkedIn Jim's Twitter Related Podcast Episodes The Future of Collaborative Leadership with Dr. Edward Marshall. Doing Work That Counts with Richard Lee. Follow the Podcast Don't miss an episode! Follow this podcast through the options below. Apple Podcasts Stitcher TuneIn Soundcloud RSS Or your favorite podcast app. Leave a Review If you liked this conversation, we'd be thrilled if you'd let others know by leaving a review on Apple Podcasts. Here's a quick guide for posting a review. Join Our Facebook Group Join our Facebook community to network with like-minded leaders, ask us questions, suggest guests and more. We welcome your wealth of experience and hope you will join us in sharing it with others on their leadership journey. You can join the group here: facebook.com/groups/RemarkableLeadershipPodcast/

Anxiety in the workplace has always been present, even pre-pandemic but rates of anxiety, particularly among young employees, have worsened since 2020. So what obligation do organizations have to their employees' mental health? How can managers recognize the signs of anxiety, and how can we help our colleagues with those feelings? Following our incredibly popular first episode with Chester Elton in July 2021, on showing gratitude (episode 238), we are thrilled to be talking with him again about anxiety in the workplace. As a best-selling author, speaker and executive coach, Chester, and his co-author Adrian have shown over and over again, that the key to really successful companies is really successful relationships with employees. And because of the pandemic, we wanted to talk with Chester about their most recent book; Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done: https://amzn.to/3dr7gBK. Thank you to all of you who have subscribed to our show, written a review or shared an episode with your friends. Please also consider donating a small amount each month to our work, through our Patreon site: https://www.patreon.com/behavioralgrooves.  © 2021 Behavioral Grooves  Topics  (3:03) Speed round questions. (5:30) Is anxiety in the workplace increasing or decreasing? (10:11) How to manage with empathy, not just sympathy. (14:59) Unleashing employees' potential. (20:17) The number one cause of anxiety and how managers can recognize it. (23:34) Showing vulnerability as a manager. (29:12) Will people take advantage of mental health days off? (32:07) How to deal with your own perfectionism and anxiety. (36:57) The ways you can join Chester's community. (40:22) Chester's anti-anxiety playlist. (44:05) Chester's kind promise to listeners. (45:00) Grooving Session discussing how to apply Chester's insight to our lives. Books by Chester Elton and Adrian Gostick Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done: https://amzn.to/3dr7gBK Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Results: https://amzn.to/36Cy8uo All In: How the Best Managers Create a Culture of Belief and Drive Big Results: https://amzn.to/3AgtSyk The Best Team Wins: The New Science of High Performance: https://amzn.to/2USP4KN The Orange Revolution: How One Great Team Can Transform an Entire Organization: https://amzn.to/3ybULSb Links Behavioral Grooves Patreon: www.patreon.com/behavioralgrooves Chester Elton: www.chesterelton.com Chester Elton, Episode 238: Who Makes You Feel Grateful? Tell Them! https://behavioralgrooves.com/episode/gratitude-with-chester-elton/ We Thrive Together: www.wethrivetogether.global. A safe community to talk about anxiety and stress with over 500 members. Anxiety at Work with Adrian Gostick & Chester Elton: https://podcasts.apple.com/gb/podcast/anxiety-at-work-with-adrian-gostick-chester-elton/id1549312484 “The Boy, the Mole, the Fox and the Horse” by Charlie Mackesy: https://amzn.to/2YxRO2d  Nicole Malachowski: https://bit.ly/3oCYTt5  HR Leaders Podcast with Chris Rainey: https://hrleaders.co/podcast  Seth Stephens-Davidowitz, Episode 246: Are You More Honest with Google or Your Friends? https://behavioralgrooves.com/episode/are-you-more-honest-with-google/  “The Heart of Business: Leadership Principles for the Next Era of Capitalism” by Hubert Joly: https://amzn.to/2YmaMZt  Garry Ridge at WD-40: https://wd40company.com/our-tribe/our-tribes-leaders/  Musical Links  Pharrell Williams “Happy”: https://www.youtube.com/watch?v=ZbZSe6N_BXs Monty Python, Eric Idle “Always Look on the Bright Side of Life”: https://www.youtube.com/watch?v=SJUhlRoBL8M  The Beatles “Good Day Sunshine”: https://www.youtube.com/watch?v=6e01nNA02vw  The Beatles “Fixing A Hole”: https://www.youtube.com/watch?v=UPBd8eHQqIw 

Bloomberg Opinion columnist Barry Ritholtz speaks with Hubert Joly, who earned a host of accolades during his tenure as chairman and CEO of Best Buy, and is currently a senior lecturer at Harvard Business School. Joly's new book is "The Heart of Business: Leadership Principles for the Next Era of Capitalism." Learn more about your ad-choices at https://www.iheartpodcastnetwork.com

CommerceIQ regularly brings together senior business leaders in the e-commerce space to share their story or discuss a particular topic. Prior to the pandemic, these gatherings took the form of a lively dinner. Since we haven't been able to meet in person, we've held these chats online, because it's important to us to continue to play a part in building community among our industry's leaders. The added benefit of an online venue is that our podcast audience is able to enjoy the conversion now, too.   When my team and I were thinking about who to bring in to help leaders think about navigating this post-pandemic world, we couldn't think of a better person than Hubert Joly. Throughout his career, Hubert led a number of important business transformations, most notably that of Best Buy. Now he is a Harvard Business School professor and best-selling author of the recently released book The Heart of Business: Leadership Principles for the Next Era of Capitalism. Our conversation with Hubert centered around three main topics: the behind-the-scenes of the incredible turnaround of Best Buy, Hubert's inspiring leadership journey and philosophy, and how these two intertwined to create a lasting legacy at Best Buy.

Our guest today is a learner who courageously took on challenging turnaround roles in industries where he had no prior experience. He used his rigorous French education and elite training as a McKinsey consultant to lead five companies as CEO, culminating in the transformation of Best Buy. During these years, he went through a personal transformation, from seeking to be the smartest person at the table to becoming a passionate and compassionate leader of people. By the time he became CEO of Best Buy in 2012, he had led turnarounds as head of EDS France, Vivendi's video game division, Carlson Wagonlit Travel, and Carlson Companies. Despite his achievements by his early forties he was feeling disillusioned from chasing success. This is what inspired him to take “a step back and spend time looking into his soul to find a better direction for his life.” In his study with Catholic monks and a number of CEOs in France, he realized that work is a noble calling to serve others and an expression of love. He believes work must be guided by the pursuit of a purpose with people at its center. This conviction has shaped his life and his career. It is a great pleasure to welcome: Senior lecturer at Harvard Business School, former chairman and CEO of Best Buy, and author of "The Heart of Business - Leadership Principles for the Next Era of Capitalism", Hubert Joly Find Hubert here: https://www.hubertjoly.org

In this episode, Dustin talks with Hubert Joly about his book, The Heart of Business: Leadership Principles for the Next Era of Capitalism.You'll discover how to find your noble purpose, put people at the center and unleash human magic. Hubert and I discuss the power of identifying self-inflicted problems and how to fix them. You'll learn about the bicycle theory, the principle of vulnerability and why it is much more powerful as a leader than pretending you have all the answers.Hubert invites listeners to create an environment where human magic can happen. This starts by answering the question "Why do we work?" ***This episode is brought to you by SmileStream Solutions. At SmileStream, we charge you what others should, not what we can, so you can enjoy high quality and low cost. We think they were meant for each other.  ***Links Mentioned in The Burleson Box:The Spiritual Exercises of Ignatius of LoyolaMan's Search for Meaning by Viktor FranklAligned: Connecting Your True Self with the Leader You're Meant to Be by Hortense le GentilHubertJoly.org ***Go Premium: Members get early access, ad-free episodes, hand-edited transcripts, exclusive study guides, special edition books each quarter, powerpoint and keynote presentations and two tickets to Dustin Burleson's Annual Leadership Retreat.http://www.theburlesonbox.com/sign-up Stay Up to Date: Sign up for The Burleson Report, our weekly newsletter that is delivered each Sunday with timeless insight for life and private practice. Sign up here:http://www.theburlesonreport.com Follow Dustin Burleson, DDS, MBA at:http://www.theburlesonfiles.com

Whether you have 1, 10 or 50 people on your team, leadership will make or break your business.Every problem you face in your business is a people problem which is why it's so important you learn how to lead others and yourself.If you're ready to take the next step in growing your health business, go to ➡️ https://healthpreneurgroup.com/show for our free training that has helped our clients grow.If you've enjoyed this episode, we'd love for you to write a review.  Go to ➡️ https://www.ratethispodcast.com/health

Help. One syllable, four letters, and hard to ask. Chester Elton suggests asking for help doesn't mean you have given up. It's just the opposite. Chester is the co-author of the New York Times and #1 USA Today and Wall Street Journal bestselling leadership books, All In, The Carrot Principle, and The Best Team Wins. His latest book, with Adrian Gostick, is Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done. He joins Kevin to talk about the #1 issue in the workplace, anxiety. Over the past few years, more people are reporting anxiety at work and leaving jobs for mental health reasons. Chester explains there is a generational difference in dealing with anxiety, and younger generations are more comfortable discussing this. Chester shares strategies for leaders at any level to help normalize the conversation and build trust with your team. In this episode, Chester talks about Anxiety levels. The pandemic's effect on leaders. Being an ally at work. The responsibility of a leader in mental health. This episode is brought to you by… From Manager to Remarkable Leader, Kevin's Flagship workshop based on his proven leadership model. Additional Leadership Resources Book Recommendations: Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done by Adrian Gostick, Chester Elton The Heart of Business: Leadership Principles for the Next Era of Capitalism by Hubert Joly Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan The Boy, the Mole, the Fox and the Horse by Charlie Mackesy Connect with Chester Elton: The Culture Works | Chester Elton's Website | Adrian Gostick's Website | Chester Elton's Facebook | Chester Elton's Twitter | Adrian Gostick's Facebook | Adrian Gostick's Twitter Related Podcast Episodes: Love Your Imposter with Rita Clifton/a>. Being Present and Staying Grounded with Scott O'Neil. Wellbeing at Work with Jim Harter. Follow the Podcast Don't miss an episode! Follow this podcast through the options below. Apple Podcasts Stitcher TuneIn Soundcloud RSS Or your favorite podcast app. Leave a Review If you liked this conversation, we'd be thrilled if you'd let others know by leaving a review on Apple Podcasts. Here's a quick guide for posting a review. Join Our Facebook Group Join our Facebook community to network with like-minded leaders, ask us questions, suggest guests and more. We welcome your wealth of experience and hope you will join us in sharing it with others on their leadership journey. You can join the group here: facebook.com/groups/RemarkableLeadershipPodcast/

Hubert Joly is the former Chairman and CEO of Best Buy. He has been recognized as one of the one hundred “Best-Performing CEOs in the World” by Harvard Business Review, one of the top thirty CEOs in the world by Barron's, and one of the top ten CEOs in the United States in Glassdoor's annual Employees' Choice Awards. Hubert discusses his latest book, The Heart of Business, which dives into breaking old leadership paradigms, leading with purpose and humanity, and how we can use this to reinvent capitalism so that it contributes to a more sustainable future.   Sponsored by...   Cultivate Grit. Amplify Action. Get The Importance of Journaling   We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more.   Key Takeaways [3:40] The model of the leader is a superhero, who seems to know it all. However, no one wants to follow these guys anymore. [5:20] The most important decision we make in business is who we put in power. [7:00] Before you begin to lead others, you first need to define your purpose and what you're hoping to achieve. [8:15] If a leader doesn't know, then it's okay to admit that. That's how you begin to connect with your team. [9:10] In times of crisis, leaders can still show authenticity and regulate their emotions. Hubert shares an example of a crisis he faced at Best Buy. [12:50] Reflecting back, Hubert can identify some key mistakes he has made throughout his career. One of these being with hyper-growth. [14:35] When it came to reopening certain stores during COVID-19, Best Buy's current CEO, Corie Barry, decided to create a list of principles. [15:10] These principles allowed for critical teams to be empowered and to take action without waiting for permission. [17:25] In Hubert's latest book, the heart of the business needs to be more than a revenue machine, it needs to pursue a noble purpose. [20:00] Leaders are very focused on being in the weeds of the business when they actually need to focus on the center of the business: the people. [21:35] Best Buy was able to align its people on a noble purpose. Hubert shares a story of how he was able to connect selling electronics to a bigger mission. [25:35] Don't just use your brain. Use your heart, your soul, and your guts. [28:45] Hubert was trained to create a plan, define the KPIs, measure it, and then put incentives in place. Guess what, people don't like that too much! People do not like being told what to do. [35:10] A lesson Hubert has learned in life is: A decision gets made by the decision-makers. You have to focus on what you can control. The good news is, there's a lot you can control! [38:50] Good leadership journey starts with reflection and the type of legacy we want to leave behind. [41:55] When it comes to bringing more women to the table, if a leader says she's not ready for the next big leap, we need to help change that outcome and bring more support to her. [43:45] In Hubert's book he has a call to action: It's our job to create a better future. We each have a part to play.   Quotable Quotes   “Our role is to create an environment in which others can be successful.”   “The first principle is we are going to care about the safety of our employees and customers.” “Instead of talking about the what, we talked about the why.” “We are a company that focuses on enriching lives through technology by addressing key human needs.”   Resources Mentioned Sponsored by: Pass-life.com. Coupon Code: Duty Connect with Michael: Hubertjoly.org and Hubert on LinkedIn Hubert's book: The Heart of Business: Leadership Principles for the Next Era of Capitalism Aligned: Connecting Your True Self with the Leader You're Meant to Be, by Hortense le Gentil

Hubert Joly, former chairman and CEO of Best Buy, says that now is the time for companies to get serious about operating to benefit not just shareholders but also employees, customers and broader society. In the face of environmental crisis, racial turmoil, and rising economic inequality, he argues that leaders shouldn't debate whether or when to embrace this new version of capitalism. They should focus on how to do it. He says this starts with having a clear purpose and ensuring that everyone in the organization connects with it and one another. It also involves offering fair pay and opportunities for advancement and working with, not against, consumers, the community, the competition. He shares how these strategies helped turn Best Buy around despite the rise of Amazon. Joly is the author of the book “The Heart of Business: Leadership Principles for the Next Era of Capitalism” and the HBR article “How to Lead in the Stakeholder Era.”

There's a lot to cover in this week's Scaling Up Insights show! We have two returning guests, Dominic Monkhouse and Daniel Marcos. Both of these growth coaches talk about what's on their summer reading list, understanding customer and employee data, and inflation making a comeback! All this and more, in today's episode. Bust Buy's Turnaround time really is a gift of wonders. Daniel shares an example of why he chose them over Amazon for a particular retail purchase. He was amazed! In and out in less than five minutes and he didn't even have to leave his car. The future truly is wonderful. People are so quick to blame Amazon for disrupting and ruining other industries. Best Buy said no, it's not Amazon's fault. It's ours. It's our lack of execution that's put us in this position. When they took ownership of their own shortcomings, they were able to innovate greatly, and you also kind of have COVID-19 to thank for that, too. Dominic is surprised we still have poor customer service issues in 2021. Some people just hate human beings. Dominic sat down with his wife at a cafe. They overheard the wait staff complaining about them for ordering only two things. Why are you here? When it comes to employee motivations, you can't hire a motivational speaker to excite and entice your staff. Daniel believes you either create a company that gets them motivated, or you face the consequences of selling a product no one cares about.   Interview Links:   Sponsored by: Bit.ly/clariontech   Dominic: Monkhouseandcompany.com Daniel: Danielmarcos.co The Heart of Business: Leadership Principles for the Next Era of Capitalism, by Hubert Joly Big Night (1996) Miracle (2004)   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

​Produced in partnership with NRF Retail Converge, this episode offers concise coverage of Day 4 sessions at NRF Retail Converge — a virtual event offering deep exploration across multiple specialties within the retail industry. Get detailed insights and takeaways from sessions featuring: - Macy's Chairman and CEO Jeff Gennette - Williams-Sonoma President and CEO Laura Alber - Sally Beauty Chief Technology Officer Joe Condomina - Alibaba Group President J. Michael Evans - Best Buy Former Chairman and CEO Hubert Joly - Tractor Supply Company President and CEO Hal Lawton - C&A Brazil CEO Paulo Corrêa Jr. And executives from organizations including Wayfair, Varese Retail, Facebook, American Express, and more.

Hubert Joly is a senior lecturer of Business Administration at Harvard Business School and former Chairman and CEO of Best Buy. He is also a member on the board of directors at Johnson & Johnson and at Ralph Lauren. He has been recognized as one of the top 100 CEOs in the world by Harvard Business Review, one of the top 30 by Barron’s, and one of the 10 in the US by Glassdoor. His most recent book, The Heart of Business: Leadership Principles for the Next Era of Capitalism, is a playbook for facilitating the re-foundation of business and capitalism. It chronicles his journey turning Best Buy around from the brink of extinction to being ranked 75 on the Fortune 500 list. Hubert joins Marcel Schwantes to discuss what lies at the heart of business, and how to foster a good work environment. Marcel asks Hubert what he believes business is about. “At the heart of business… is the pursuit of a noble purpose, putting people at the center, embracing all stakeholders, and treating profit as an outcome, not the goal,” Hubert responds. [2:56] There are three imperatives to an organization and tackling them in the correct sequence leads to optimal outcomes:  a people imperative - having the right teams properly motivated and equipped;  a business imperative - having happy customers who you sell good products to; a financial imperative - about profit. [9:35] “The old model of leadership portrayed a leader as a superhero here to save the day, probably the smartest person in the room, and, unfortunately, too driven by power, fame, money or glory,” Hubert claims. “This [type of leadership] doesn’t work… [people] want to be part of the journey and the solution.” [15:45] Hubert debunks the concept of perfectionism as a key to success; he shares how demonstrating his imperfection actually helped create the right environment for optimal performance at work. “The quest for perfection is evil. Seeing imperfections as an obstacle to perfection, which was the goal, creates an inhuman environment that destroys the heart of your business,” he remarks. [19:04] Marcel asks Hubert about the formula for turning around a company in financial distress. Hubert breaks down his strategy for rescuing Best Buy. “Sometimes the approach to change management is to change [the] management,” he adds. [26:58] “Operational progress creates routine degrees of freedom, so sometimes you have to start with the basics before you think about creating an amazing future,'' Hubert advises. He describes the five ingredients for creating a fabulous work environment, which are: connecting dreams, developing authentic human connections, fostering autonomy, achieving mastery, and putting the wind at your back. [31:52] Marcel asks Hubert how he thinks a leader loves. “Work is love made visible… Business is about embracing all stakeholders… This is a beautiful friendship you’re building with all stakeholders, treating all of them, in a sense, as customers.” [45:15] Resources Hubert Joly on LinkedIn  The Heart of Business: Leadership Principles for the Next Era of Capitalism

My guest today is Jim Campbell, the host of the nationally syndicated radio show Business Talk with Jim Campbell. He is known for his hard-hitting interviews of leading figures from the worlds of business, politics, and sports. The topic is his book The Heart of Business: Leadership Principles for the Next Era of Capitalism. In this episode of Trend Following Radio we discuss: Bernie Madoff Performance Peter Madoff Madoff Talks Largest Ponzi Scheme in History The Wall Street Jump in! --- I'm MICHAEL COVEL, the host of TREND FOLLOWING RADIO, and I'm proud to have delivered 10+ million podcast listens since 2012. Investments, economics, psychology, politics, decision-making, human behavior, entrepreneurship and trend following are all passionately explored and debated on my show. To start? I'd like to give you a great piece of advice you can use in your life and trading journey… cut your losses! You will find much more about that philosophy here: https://www.trendfollowing.com/trend/ You can watch a free video here: https://www.trendfollowing.com/video/ Can't get enough of this episode? You can choose from my thousand plus episodes here: https://www.trendfollowing.com/podcast My social media platforms: Twitter: @covel Facebook: @trendfollowing LinkedIn: @covel Instagram: @mikecovel Hope you enjoy my never-ending podcast conversation!

Can business be a force for good? What happens when you have a noble purpose, put people at the center, embrace all stakeholders, treat profit as an outcome, and push your suppliers, vendors and partners to embrace key values along the way? Join Susan Bassford Wilson and guests Piyumi Samaratunga and Hubert Joly for this enlightening discussion. Piyumi is co-chair of  Constangy's Immigration Practice, Partner and head of Constangy’s Minneapolis office. Hubert is former Chairman and CEO of Best Buy credited with the company’s overwhelmingly successful transformation and sustained success, Additionally, he is the author of The Heart of Business – Leadership Principles for the Next Era of Capitalism, which was published on May 4th by Harvard Business Review Press and can be ordered via Hubertjoly.org. Hubert is currently a Senior Lecturer at Harvard Business School, where he teaches on issues of business transformation, corporate sustainability, and diversity, equity and inclusion. In this Podcast, Susan, Piyumi, and Hubert discuss the importance of embracing a new set of people-centric principles for this new post COVID19 era in business. This podcast is made available for educational purposes only, to give you general information and a general understanding of the law, not to provide specific legal advice or to establish an attorney-client relationship. This podcast should not be used as a substitute for competent legal advice from a licensed attorney in your state.

My guest today is Hubert Joly, the former Chairman and Chief Executive Officer of Best Buy Co., Inc. where he led the company's turnaround and transformed it into an industry leader, consistently rated one of the best places to work for. He is now a senior lecturer at the Harvard Business School. He has been recognized as one of the top 100 CEOs in the world by Harvard Business Review, one of the top 30 CEOs in the world by Barron's. The topic is his book The Heart of Business: Leadership Principles for the Next Era of Capitalism. In this episode of Trend Following Radio we discuss: Leadership Principles Hubert Joly at Age 16 Work Definition How Do You Show Up As A Leader Process vs Outcome Noble Purpose Jump in! --- I'm MICHAEL COVEL, the host of TREND FOLLOWING RADIO, and I'm proud to have delivered 10+ million podcast listens since 2012. Investments, economics, psychology, politics, decision-making, human behavior, entrepreneurship and trend following are all passionately explored and debated on my show. To start? I'd like to give you a great piece of advice you can use in your life and trading journey… cut your losses! You will find much more about that philosophy here: https://www.trendfollowing.com/trend/ You can watch a free video here: https://www.trendfollowing.com/video/ Can't get enough of this episode? You can choose from my thousand plus episodes here: https://www.trendfollowing.com/podcast My social media platforms: Twitter: @covel Facebook: @trendfollowing LinkedIn: @covel Instagram: @mikecovel Hope you enjoy my never-ending podcast conversation!

Hubert Joly is the former Chairman and Chief Executive Officer of Best Buy and is now a senior lecturer at Harvard Business School. In addition to that, He is a member of the board of directors of Johnson & Johnson and Ralph Lauren Corporation, a member of the International Advisory Board of HEC Paris, and a Trustee of the Minneapolis Institute of Art.  Joly has been recognized as one of the top 100 CEOs in the world by the Harvard Business Review, one of the top 30 CEOs in the world by Barron’s and one of the top 10 CEOs in the U.S. by Glassdoor.  On this episode Hubert discusses his new book The Heart of Business: Leadership Principles for the Next Era of Capitalism Episode Notes  Watch on YouTube Subscribe to my Newsletter Connect with us! Whatgotyouthere Looking for a job? Checkout Culture Finders today to be matched with your dream company.  MCTco Collagen Protein Bars www.mctco.com 20% off with code “WGYT” https://drinksupercoffee.com/

This week our very special guest is Hubert Joly, former Chairman and CEO of Best Buy, senior lecturer at Harvard Business School and the author of the just released bestselling book The Heart of Business: Leadership Principles for the Next Era of Capitalism.In a wide-ranging interview we explore Hubert's storied career as one of the world's leading CEO's, highlighted by Best Buy's transformation into a truly remarkable retailer. But we also delve into his personal evolution from a hard-charging McKinsey consultant who was all about performance optimization, to someone who saw leadership rooted in unleashing "human magic." Beyond the captivating details of Best Buy's renaissance--which include strongly defying the retail apocalypse narrative--we unpack the many leadership lessons from Hubert's powerful new book. Chief among them is becoming people-centric, not profit centric and discovering your brand's--and your own--purpose. He also strongly argues for a complete (and urgent) re-framing of the role of capitalism and presents a pragmatic guide to applying his principles. Our conversation is compelling, concrete and profoundly optimistic. You might also conclude you need to find a coach.We wrap with our fast-paced weekly segment  “Remarkable or Forgettable?” where we give our hot takes on retail headlines, and deem them wow-worthy, best ignored or somewhere in between. This week's big stories include Amazon's blockbuster earnings, department stores' misleading footwear dominance, forthcoming IPO's from several well-known digitally-native brands and Walmart+ subscription stats.Steve's related Forbes articles:The Stores Strike Back.To Defy the Retail Apocalypse, Target and Best Buy Embrace the Blur.Other related readings:Marshall Goldsmith, What Got You Here, Won't Get You ThereBrene Brown, The Gifts of Imperfection HUBERT JOLY is the former Chairman and CEO of Best Buy.He has been recognized as one of the one hundred “Best-Performing CEOs in the World” by Harvard Business Review, one of the top thirty CEOs in the world by Barron’s, and one of the top ten CEOs in the United States in Glassdoor’s annual Employees’ Choice Awards. Joly is now a senior lecturer at Harvard Business School and serves on the boards of Johnson & Johnson and Ralph Lauren.During Hubert’s time at Best Buy, he and his team rebuilt the company into one of the nation’s favorite employers, a sustainable leader, and an innovator, dramatically increasing customer satisfaction and growing the company’s stock price 10-fold. His greatest achievement, however, may have been to make himself dispensable: he decided to step down as CEO in 2019 and as executive chairman in 2020, and pass the baton to a new generation of leaders.Hubert’s purpose in life is to make a positive difference on people around him and use the platform he has to make a positive difference in the world. Besides serving on the boards of Johnson & Johnson and Ralph Lauren, he now spends most of his time as a lecturer at Harvard Business School and supporting other leaders seeking to become the best versions of themselves and to lead with purpose and humanity. He is also actively invested in efforts to advance meaningful diversity and inclusion.Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus        Global E-Commerce Tech Talks  and       The Food Professor  with Dr. Sylvain Charlebois.  You can learn more about Michael       here  or on       LinkedIn. 

Text LEARNERS to 44222 for more Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12  https://twitter.com/RyanHawk12 Hubert Joly is a senior lecturer at the Harvard Business School and the former Chairman and CEO of Best Buy.He is the author of the upcoming book “The Heart of Business – Leadership Principles for the Next Era of Capitalism.” Notes: In May 2012. Jim Citrin, the leader of the CEO practice at Spencer Stuart, the global executive search company, asked Hubert, “Would you be interested in being the next CEO of Best Buy?  Issues at Best Buy were all self-inflicted. Hubert realized there was an opportunity to fix it... Hubert's "5 Be's" of leadership are purpose, values, clarity, authenticity, and service. "My purpose in life is to make a positive difference on people around me." - Hubert Joly "If you cannot go outside, go inside. Leadership starts from within." Work to be the best version of yourself Ask your people, "What is your dream?" -- "My job as a leader is to help you achieve your dreams." "We're the captains of our lives." "Profit should be an outcome, not a goal." The 3 imperatives in sequential order: Great people Great customers Make money Remember that 98% of questions that are either/or should be AND's... Key Philosophy: Pursue a noble purpose Put people at the center Embrace all stakeholders Leaders must create the environment to unleash the magic What Hubert learned at McKinsey: The emphasis in the early years was on solving problems. In 2012, when Hubert joined Best Buy, he hired an executive coach. Why? "100% of the top 100 tennis players have a coach." We all need a coach. "It sends a powerful message when the CEO has a coach." It shows that he understands he needs help. We all do. Must-Have leadership qualities: Knowing people... Who are they? What drives them? How do they want to be remembered? "Tell me about your soul" -- Accept imperfections of self and others How to turn around a business by putting people first and reducing headcount as a last resort. How to unleash “human magic” for outcomes that defy logic. This includes an actionable commitment to diversity and inclusion, such as the “reverse” mentor program that pairs Best Buy executives with employees who help broaden their understanding of differences and issues they face. How to become a purposeful leader focused on creating an environment in which others can flourish and perform at their best, and who inspires by showing vulnerability and embracing their and your humanity. How to place a noble purpose as the cornerstone of a company’s strategy and concretely embrace and align all stakeholders around that purpose. For Best Buy, that purpose is enriching people’s lives through technology. And it allowed them to form genuine partnerships with the world’s foremost companies, including unlikely allies like Amazon, to the benefit of all. Jeff Bezos, founder, and CEO of Amazon: “Best Buy’s turnaround under Hubert Joly’s leadership was remarkable—a case study that should and will be taught in business schools around the world. Bold and thoughtful—he has a lot to teach.

In this "HBR Minute" HCI podcast episode, Dr. Jonathan H. Westover (https://www.linkedin.com/in/jonathanhwestover/) explores the recent HBR video, "How Crises Created Opportunities For Good Leadership." Check out the video here: https://youtu.be/iEZD5Ou7TeI. Video Overview: "In these unprecedented times, corporate leaders' principles are being put to the test. The best, says former Best Buy CEO Hubert Joly, are rising to the challenge. Many leaders just last summer had signed the Business Roundtable Statement of Purpose that committed their companies to serving all stakeholders. The pandemic is the first test of these principles. Hubert Joly, former CEO of Best Buy, a company that signed the statement, has spoken with many of those CEOs. While acknowledging much uncertainty remains, he is largely encouraged by their responses to the crisis as companies look out for employees, customers, suppliers and most importantly, the communities they serve. He implores those leaders to continue the charge, and asks others to join the fight." Hubert Joly (https://www.linkedin.com/in/hubertjoly) is Senior Lecturer at Harvard Business School. He is the former Chairman and Chief Executive Officer of Best Buy Co., Inc., and the author of The Heart of Business – Leadership Principles for the Next Era of Capitalism, which is slated to be published in the Spring of 2021 by Harvard Business Review Press. Hubert is also a member of the Board of Directors of Johnson & Johnson and Ralph Lauren Corporation, a Vice Chairman of the Business Council, an Executive Advisor at World50, a member of the International Advisory Board of HEC Paris, and a Trustee of the Minneapolis Institute of Art. Through his foundation, he has endowed the Joly Family chair in Purposeful Leadership at HEC Paris where he actively collaborates with the faculty. Prior to Best Buy, he was the CEO of Carlson Companies, a global leader in the hospitality and travel industry, the CEO of Carlson Wagonlit Travel, a Senior Executive at Vivendi S.A., the President of EDS France and a partner at McKinsey & Company. He is a graduate of HEC Paris and Institut d'Etudes Politiques de Paris. Hubert has been recognized as one of the top 100 CEOs in the world by the Harvard Business Review, one of the top 30 CEOs in the world by Barron's and one of the top 10 CEOs in the U.S. by Glassdoor. He is a knight in the French Legion of Honor and the French National Order of Merit. Check out Dr. Westover's new book, The Alchemy of Truly Remarkable Leadership, here: https://www.innovativehumancapital.com/leadershipalchemy.  Check out the latest issue of the Human Capital Leadership magazine, here: https://www.innovativehumancapital.com/hci-magazine.  Ranked in the Top 10 Performance Management Podcasts: https://blog.feedspot.com/performance_management_podcasts/ ; Ranked in the Top 10 Workplace Podcasts: https://blog.feedspot.com/workplace_podcasts/ ; Ranked in the Top 15 HR Podcasts: https://blog.feedspot.com/hr_podcasts/ ; Ranked in the Top 15 Talent Management Podcasts: https://blog.feedspot.com/talent_management_podcasts/ ; Ranked in the Top 15 Personal Development and Self-Improvement Podcasts: https://blog.feedspot.com/personal_development_podcasts/ ; Ranked in the Top 30 Leadership Podcasts: https://blog.feedspot.com/leadership_podcasts/

At Synchrony Financial, Claude Royster is the VP of Emerging Markets where he is responsible for driving dealer enrollment, sales growth and credit integration. In this role, Royster Provides innovation and thought leadership to drive profitability through managed portfolio industry segments, develops segmented sales, marketing and servicing strategies, and negotiates multi-year contracts for key programs. He also leads and develops teams of sales managers (direct reports) and matrix management. What you'll learn from this episode: Claude Royster's role as VP of Sales at Synchrony How his background in college football formed the foundation for a business career Why moving out-of-state and pushing the boundaries of his skillset helped paved the way to a leadership role How Synchrony Financial is able to build leadership within their organization The value of diversity and inclusion at Synchrony, and how it creates an environment for growth and development How Royster facilitates a collaborative environment in client meetings to discover their true needs The parallels between sports coaches and business mentors Additional resources: Website: www.synchrony.com LinkedIn: https://www.linkedin.com/in/claude-royster-7274b38