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Purpose, trust and laughter matter.  SUMMARY Dr. Heather Wilson '82, former secretary of the U.S. Air Force, and Gen. Dave Goldfein '83, former chief of staff of the Air Force, highlight the human side of leadership — honoring family, listening actively and using humility and humor to build strong teams. Their book, Get Back Up: Lessons in Servant Leadership, challenges leaders to serve first and lead with character.   SHARE THIS PODCAST LINKEDIN  |  FACEBOOK    TOP 10 LEADERSHIP TAKEAWAYS FROM THIS EPISODE Leadership Is a Gift and a Burden – Leaders are entrusted with the well-being and development of others, but that privilege entails tough, sometimes lonely, responsibilities. Servant Leadership – True leadership is about enabling and supporting those you lead, not seeking personal advancement or recognition. Influence and Teamwork – Lasting change comes from pairing authority with influence and working collaboratively; no leader succeeds alone. Embrace Failure and Own Mistakes – Effective leaders accept institutional and personal failures and use them as learning and teaching moments. Family Matters – Great leaders recognize the significance of family (their own and their team's) and demonstrate respect and flexibility for personal commitments. Be Data-Driven and Strategic – Borrow frameworks that suit the mission, be clear about goals, and regularly follow up to ensure progress. Listening Is Active – Truly listening, then responding openly and honestly—even when you can't “fix” everything—builds trust and respect. Humility and Curiosity – Never stop learning or questioning; continual self-improvement is a hallmark of strong leaders. Celebrate and Share Credit – Spread praise to those working behind the scenes; leadership is not about personal glory, but lifting others. Resilience and Leading by Example – “Getting back up” after setbacks inspires teams; how a leader recovers can motivate others to do the same.   CHAPTERS 0:00:00 - Introduction and Welcome 0:00:21 - Guest Backgrounds and Family Legacies 0:02:57 - Inspiration for Writing the Book 0:05:00 - Defining Servant Leadership 0:07:46 - Role Models and Personal Examples   CONNECT WITH THE LONG BLUE LINE PODCAST NETWORK TEAM Ted Robertson | Producer and Editor:  Ted.Robertson@USAFA.org Send your feedback or nominate a guest: socialmedia@usafa.org   Ryan Hall | Director:  Ryan.Hall@USAFA.org  Bryan Grossman | Copy Editor:  Bryan.Grossman@USAFA.org Wyatt Hornsby | Executive Producer:  Wyatt.Hornsby@USAFA.org      ALL PAST LBL EPISODES  |  ALL LBLPN PRODUCTIONS AVAILABLE ON ALL MAJOR PODCAST PLATFORMS     FULL TRANSCRIPT SPEAKERS Host: Lt. Col. (Ret.) Naviere Walkewicz '99 Guests: Dr. Heather Wilson '82, former Secretary of the U.S. Air Force, and former Air Force Chief of Staff Gen. (Ret.) Dave Goldfein '83  Naviere Walkewicz 0:09 Welcome to Focus on Leadership, our accelerated leadership series. I'm your host, Naviere Walkewicz, Class of '99. I'm honored to welcome two exceptional leaders whose careers and friendship have helped shape the modern Air Force, while inspiring thousands to serve with purpose and courage. Our guests today are Dr. Heather Wilson, USAFA Class of '82, the 24th secretary of the Air Force, now president at the University of Texas El Paso. And Gen. Dave Goldfein, Class of '83, the 21st chief of staff of the Air Force. Both are United States Air Force Academy distinguished graduates. Together, they've written Get Back Up: Lessons in Servant Leadership, a powerful reflection on resilience, humility and the courage to lead to adversity. And our conversation today will dive deeply into the lessons they learned at the highest levels of command and in public service, and what it means to serve others first. Thank you for being here. Gen. Dave Goldfein 1:08 Thank you for having us. Naviere Walkewicz 1:09 Absolutely. This is truly an honor. And I mentioned that I read this incredible book, and I'm so excited for us to jump into it, but before we do, I think it's really important for people to know you more than the secretary and the chief. I mean chief, so Gen. Goldfein, you came from an Air Force family. Your dad was a colonel, and ma'am, your grandpa was a civil aviator, but you really didn't have any other military ties. Dr. Heather Wilson 1:29 Well, my grandfather was one of the first pilots in the RAF in World War I, then came to America, and in World War II, flew for his new country in the Civil Air Patrol. My dad enlisted by that a high school and was a crew chief between the end of the Second World War and the start of Korea, and then he went back home and became a commercial aviator and a mechanic. Naviere Walkewicz 1:52 I love that. So your lines run deep. So maybe you can share more and let our listeners get to know you more personally. What would you like to share in this introduction of Gen. Goldfein and Dr. Wilson? Gen. Dave Goldfein 2:02 Well, I'll just tell you that if you know much about Air Force culture you know we all get call signs, right. Nicknames, right? I got a new one the day I retired, and you get to use it. It's JD, which stands for “Just Dave.” Naviere Walkewicz 2:17 Just Dave! Yes, sir. JD. I will do my best for that to roll off my tongue. Yes, sir. Gen. Dave Goldfein 2:25 And I will just say congratulations to you for your two sons who are currently at the Academy. How cool is that? Naviere Walkewicz 2:31 Thank you. We come from a Long Blue Line family. My dad was a grad, my uncle, my brother and sister, my two boys. So if I get my third son, he'll be class of 2037, so, we'll see. We've got some time. Gen. Dave Goldfein 2:41 We have grandchildren. Matter of fact, our book is dedicated to grandchildren and they don't know it yet, but at least on my side, they're Class of 2040 and 2043 at the Air Force Academy. Naviere Walkewicz 2:52 OK, so my youngest will be cadre for them. Excellent. Excellent. Dr. Heather Wilson 2:57 And my oldest granddaughter is 4, so I think we'll wait a little bit and see what she wants to do. Naviere Walkewicz 3:04 Yes, ma'am. All right. Well, let's jump in. You just mentioned that you wrote the book primarily for your film book. Is that correct? Gen. Dave Goldfein 3:09 Yes. Naviere Walkewicz 3:10 How did you decide to do this now together? Because you both have incredible stories. Dr. Heather Wilson 3:14 Well, two years ago, we were actually up in Montana with Barbara and Craig Barrett, who —  Barbara succeeded me as secretary of the Air Force. And our families, all six of us are quite close, and we were up there, and Dave was telling stories, and I said, “You know, you need to write some of these down.” And we talked about it a little bit, and he had tried to work with another co-author at one time and it just didn't work out really well. And I said, “Well, what if we do it together, and we focus it on young airmen, on lessons learned in leadership. And the other truth is, we were so tired of reading leadership books by Navy SEALs, you know, and so can we do something together? It turned out to be actually more work than I thought it would be for either of us, but it was also more fun.   Naviere Walkewicz 3:59 How long did it take you from start to finish? Dr. Heather Wilson 4:02 Two years. Naviere Walkewicz 4:03 Two years? Excellent. And are you — where it's landed? Are you just so proud? Is it what you envisioned when you started? Gen. Dave Goldfein 4:10 You know, I am, but I will also say that it's just come out, so the initial response has been fantastic, but I'm really eager to see what the longer term response looks like, right? Did it resonate with our intended tenant audience? Right? Did the young captains that we had a chance to spend time with at SOS at Maxwell last week, right? They lined up forever to get a copy. But the real question is, did the stories resonate? Right? Do they actually give them some tools that they can use in their tool bag? Same thing with the cadets that we were privileged to spend time with the day. You know, they energized us. I mean, because we're looking at the we're looking at the future of the leadership of this country. And if, if these lessons in servant leadership can fill their tool bag a little bit, then we'll have hit the mark. Naviere Walkewicz 5:07 Yes, sir, yes. Ma'am. Well, let's jump right in then. And you talked about servant leadership. How would you describe it? Each of you, in your own words, Dr. Heather Wilson 5:15 To me, one of the things, important things about servant leadership is it's from the bottom. As a leader, your job is to enable the people who are doing the work. So in some ways, you know, people think that the pyramid goes like this, that it's the pyramid with the point at the top, and in servant leadership, it really is the other way around. And as a leader, one of the most important questions I ask my direct reports — I have for years — is: What do you need from me that you're not getting? And I can't print money in the basement, but what do you need from me that you're not getting? How, as a leader, can I better enable you to accomplish your piece of the mission. And I think a good servant leader is constantly thinking about, how do I — what can I do to make it easier for the people who are doing the job to get the mission done? Gen. Dave Goldfein 6:08 And I'd offer that the journey to becoming an inspirational servant leader is the journey of a lifetime. I'm not sure that any of us actually ever arrive. I'm not the leader that I want to be, but I'm working on it. And I think if we ever get to a point where we feel like we got it all figured out right, that we know exactly what this whole leadership gig is, that may be a good time to think about retiring, because what that translates to is perhaps at that point, we're not listening, we're not learning, we're not growing, we're not curious — all the things that are so important. The first chapter in the book is titled, Am I worthy? And it's a mirror-check question that we both came to both individually and together as secretary and chief. It's a mere check that you look at and say, “All right, on this lifelong journey to become an inspirational servant leader, am I worthy of the trust and confidence of the parents who have shared their sons and daughters with the United States Air Force and expecting us to lead with character and courage and confidence? Am I worthy of the gift that followers give to leaders? Am I earning that gift and re-earning it every single day by how I act, how I treat others?” You know, that's the essence of servant leadership that we try to bring forward in the book. Naviere Walkewicz 7:38 Right? Can you recall when you first saw someone exhibiting servant leadership in your life? Dr. Heather Wilson 7:46 Good question. It's a question of role models. Maj. William S. Reeder was my first air officer commanding here. And while I think I can probably think of some leaders in my community, you know, people who were school principals or those kind of things, I think Maj. Reeder terrified me because they didn't want to disappoint him. And he had — he was an Army officer who had been shot down as a prisoner of war in Vietnam. He still had some lingering issues. Now, I think he had broken his leg or his back or something, and so you could tell that he still carried with him the impact of that, but he had very high expectations of us and we didn't want to disappoint him. And I think he was a pretty good role model. Gen. Dave Goldfein 8:47 You know, one of the things we say at the very end of the book is that we both married up. We both married incredible leaders, servant leaders in their own right. So in my case, I married my high school sweetheart, and we've now been together almost 43 years, coming up on 43. And when you talk about servant leadership, you know, very often we don't give military spouses enough credit for the enormous courage that they have when they deal with the separations, the long hours, very often not talked about enough, the loneliness that comes with being married to someone who's in the military. And so I just give a shout out to every military spouse that's out there and family to thank them for that very special kind of courage that equates to servant leadership on their part. Naviere Walkewicz 9:47 Excellent. Those are both really great examples, and I think, as our listeners are engaging with this, they're going to start to think about those people in their lives as well, through your descriptions. Early in the book, you make this statement: “Leadership is a gift and a burden.” Might you both expand on that?   Dr. Heather Wilson 10:03 So it's a gift in that it's a gift that's given to you by those whom you are privileged to lead, and it's not just an institution that, you know, it's not just the regents of the University of Texas who have said, “Yes, you're going to be the president of the University of Texas at El Paso.” It is those who follow me who have given me gift of their loyalty and their service and their time. It's a burden, because some days are hard days, and you have to make hard calls based on values to advance the mission and, as chief and service secretary, there are no easy decisions that come walking into that part of the Pentagon. The easy decisions are all made before it gets to the service secretary and chief and so. So there is that responsibility of trying to do well difficult things. And I think sometimes those are lonely decisions. Gen. Dave Goldfein 11:09 And I think as a leader of any organization, part of what can be the burden is if you care deeply about the institution, then you carry the burden of any failures of that institution, both individuals who fall short, or the institution itself. And we face some of those, and we talk about that in the book. One of our chapters is on Sutherland Springs and owning failure. There was no dodge in that. And there was, quite frankly, there was an opportunity for us to actually showcase and teach others how to take ownership when the institution falls short and fails, right? And you know, one of the interesting elements of the relationship between a secretary and a chief is that if you go back and look at the law and read the job description of the chief of staff of the Air Force, it basically says, “Run the air staff and do what the secretary tells you.” I'm not making that up. Because most of the decision authority of the institution resides in the civilian control, the military civilian secretary. So almost all authority and decision authority resides with the secretary. What the chief position brings is 30 years in the institution that very often can bring credibility and influence. And what we determined early in our tenure was that if we were going to move the ball, if we were going to actually move the service in a positive direction, neither of us could do it alone. We had to do it together. We had to use this combination of authority and influence to be able to move the institution forward. And so that was a — and we talked a lot about that, you know, in the book, and it sort of runs throughout our stories. You know, that that trust matters. Naviere Walkewicz 12:59 Absolutely. We're going to visit that towards the end of our conversation, because there's a particular time before you both — before you became the chief and before you became the service secretary, when you met up together. And I want to visit that a little bit. But before we do, Gen. Goldfein — JD — you shared a story in the book, and obviously we want everyone to read it, so I'm not going to go tell the whole story, but you know where you took off one more time than you landed, and you had to, you know, you were hit, you had to evade and then you had to be rescued. There was a particular statement you made to identify yourself. And many of our Long Blue Line members will know this: fast, neat, average, friendly, good, good. In that moment of watching the sun start to rise while you're waiting to be retrieved, how did that come to your mind? Of all the things you could be thinking of to identify yourself? Gen. Dave Goldfein 13:53 Well, you know, it's interesting. So, you know, for those who've never, you know, had gone through a high-speed ejection, people asked me, what was like? I said, “Well, I used to be 6-foot-3. This is all that's left, right?” And you know, my job once I was on the ground was, quite frankly, not to goof it up. To let the rescue team do what the rescue team needed to do, and to play my part, which was to put them at the least amount of risk and be able to get out before the sun came up. And at the very end of the rescue when the helicopters — where I was actually vectoring them towards my location. And I had a compass in my hand, and I had my eyes closed, and I was just listening to the chopper noise and then vectoring them based on noise. And then eventually we got them to come and land, you know, right in front of me. Well, they always teach you, and they taught me here at the Academy during SERE training, which I think has been retitled, but it was SERE when we went through it, survival training. Now, I believe they teach you, “Hey, listen, you need to be nonthreatening, because the rescue team needs to know that you're not — this is not an ambush, that you are actually who you say you are. Don't hold up a weapon, be submissive and authenticate yourself. Well, to authenticate myself required me to actually try my flashlight. And I could see the enemy just over the horizon. And as soon as the helicopter landed, the enemy knew exactly where we were, and they came and running, and they came shooting, and they were raking the tree line with bullets. And so, you know, what I needed to do was to figure out a way to do an authentication. And I just, what came to mind was that training all those years ago, right here at the Academy, and I just said, “I could use a fast, neat, average rescue,” and friendly, good, good was on the way. Naviere Walkewicz 15:53 Wow, I just got chill bumps. Dr. Wilson, have you ever had to use that same kind of term, or, you know, reaching out to a grad in your time frequently? Dr. Heather Wilson 16:04 Yes, ma'am. And, you know, even in the last week, funny — I had an issue that I had to, I won't go into the details, but where there was an issue that might affect the reputation, not only of the university, but of one of our major industry partners, and it wasn't caused by either of us, but there was kind of a, kind of a middle person that was known to us that may not have been entirely acting with integrity. And I just looked up the company. The CEO is an Academy grad. So I picked up the phone and I called the office and we had a conversation. And I said, “Hey, I'd like to have a conversation with you, grad to grad.” And I said, “There are some issues here that I don't need to go into the details, but where I think you and I need to be a little careful about our reputations and what matters is my relationship as the university with you and your company and what your company needs in terms of talent. But wanted to let you know something that happened and what we're doing about it, but I wanted to make sure that you and I are clear.” And it was foundation of values that we act with integrity and we don't tolerate people who won't. Naviere Walkewicz 17:30 Yes, ma'am, I love that. The Long Blue Line runs deep that way, and that's a great example. JD, you spoke about, in the book, after the rescue — by the way, the picture in there of that entire crew was amazing. I love that picture. But you talked about getting back up in the air as soon as possible, without any pomp and circumstance. “Just get me back in the air and into the action.” I'd like to visit two things. One, you debriefed with the — on the check ride, the debrief on the check ride and why that was important. And then also you spoke about the dilemma of being dad and squad comm. Can you talk about that as well? Gen. Dave Goldfein 18:06 Yeah, the check ride. So when I was in Desert Storm, an incredible squadron commander named Billy Diehl, and one of the things that he told us after he led all the missions in the first 30 days or so, he said, “Look, there will be a lot of medals, you know, from this war.” He goes, “But I'm going to do something for you that happened for me in Vietnam. I'm going to fly on your wing, and I'm going to give you a check ride, and you're going to have a documented check ride of a combat mission that you led in your flying record. I'm doing that for you.” OK, so fast forward 10 years, now I'm the squadron commander, and I basically followed his lead. Said, “Hey, I want…” So that night, when I was shot down, I was actually flying on the wing of one of my captains, “Jammer” Kavlick, giving him a check ride. And so, of course, the rescue turns out — I'm sitting here, so it turned out great. And so I called Jammer into a room, and I said, “Hey, man, we never did the check ride.” I said, “You know, you flew a formation right over the top of a surface enemy missile that took out your wingman. That's not a great start.” And he just sort of… “Yes, sir, I know.” I said, “And then you led an all-night rescue that returned him to his family. That's pretty good recovery.” And so it's been a joke between us ever since. But in his personal — his flying record, he has a form that says, “I'm exceptionally, exceptionally qualified.” So I got back and I thought about this when I was on the ground collecting rocks for my daughters, you know, as souvenirs from Serbia. I got back, and I looked at my wing commander, and I said, “Hey, sir, I know you probably had a chance to think about this, but I'm not your young captain that just got shot down. I'm the squadron commander, and I've got to get my squadron back on the horse, and the only way to do that is for me to get back in the air. So if it's OK with you, I'm gonna go home. I'm gonna get crew rest and I'm going to fly tonight.” And he looked at me, and he looked at my wife, Dawn, who was there, and he goes, “If it's OK with her, it's OK with me.” Great. Dawn, just a champion, she said, “I understand it. That's what you got to do.” Because we were flying combat missions with our families at home, which is, was not in the squadron commander handbook, right? Pretty unique. What I found, though, was that my oldest daughter was struggling a little bit with it, and so now you've got this, you know, OK, I owe it to my squad to get right back up in the air and lead that night. And I owe it to my daughter to make sure that she's OK. And so I chose to take one night, make sure that she and my youngest daughter, Diana, were both, you know, in a good place, that they knew that everything's going to be OK. And then I got back up the next night. And in some ways, I didn't talk about it with anybody in the media for a year, because my dad was a Vietnam vet, I'd met so many of his friends, and I'd met so many folks who had actually gotten shot down one and two and three times over Vietnam, in Laos, right? You know what they did after they got rescued? They got back up. They just went back up in the air, right? No fanfare, no book tours, no, you know, nothing, right? It was just get back to work. So for me, it was a way of very quietly honoring the Vietnam generation, to basically do what they did and get back in the air quietly. And so that was what it was all about. Naviere Walkewicz 21:25 Dr. Wilson, how about for you? Because I know — I remember reading in the book you had a — there was something you said where, if your children called, no matter what they could always get through. So how have you balanced family? Dr. Heather Wilson 21:36 Work and life. And so, when I was elected to the Congress, my son was 4 years old. My daughter was 18 months. First of all, I married well, just like Dave. But I also think my obligations to my family don't end at the front porch, and I want to make a better world for them. But I also knew that I was a better member of Congress because I had a family, and that in some ways, each gave richness and dimension to the other. We figured out how to make it work as a family. I mean, both my children have been to a White House Christmas ball and the State of the Union, but we always had a rule that you can call no matter what. And I remember there were some times that it confounded people and, like, there was one time when President Bush — W. Bush, 43 — was coming to New Mexico for the first time, and he was going to do some events in Albuquerque. And they called and they said, “Well, if the congresswoman wants to fly in with him from Texas, you know, she can get off the airplane in her district with the president. And the answer was, “That's the first day of school, and I always take my kids to school the first day, so I'll just meet him here.” And the staff was stunned by that, like, she turns down a ride on Air Force One to arrive in her district with the president of the United States to take her kids to school. Yes, George Bush understood it completely. And likewise, when the vice president came, and it was, you know, that the one thing leading up to another tough election — I never had an easy election — and the one thing I said to my staff all the way through October, leading — “There's one night I need off, and that's Halloween, because we're going trick or treating.” And wouldn't you know the vice president is flying into New Mexico on Halloween for some event in New Mexico, and we told them, “I will meet them at the stairs when they arrive in Albuquerque. I'll have my family with them, but I won't be going to the event because we're going trick or treating.” And in my house, I have this great picture of the vice president of the United States and his wife and my kids in costume meeting. So most senior people understood that my family was important to me and everybody's family, you know — most people work to put food on the table, and if, as a leader, you recognize that and you give them grace when they need it, you will also have wonderful people who will work for you sometimes when the pay is better somewhere else because you respect that their families matter to them and making room for that love is important. Naviere Walkewicz 24:36 May I ask a follow on to that? Because I think that what you said was really important. You had a leader that understood. What about some of our listeners that maybe have leaders that don't value the same things or family in the way that is important. How do they navigate that? Dr. Heather Wilson 24:52 Sometimes you look towards the next assignment, or you find a place where your values are the same. And if we have leaders out there who are not being cognizant of the importance of family — I mean, we may recruit airmen but we retain families, and if we are not paying attention to that, then we will lose exceptional people. So that means that sometimes, you know, I give a lot of flexibility to people who are very high performers and work with me. And I also know that if I call them at 10 o'clock at night, they're going to answer the phone, and that's OK. I understand what it's like to — I remember, you know, I was in New Mexico, I was a member of Congress, somebody was calling about an issue in the budget, and my daughter, who was probably 4 at the time, had an ear infection, and it was just miserable. And so I'm trying to get soup into her, and this guy is calling me, and she's got — and it was one of the few times I said — and it was the chairman of a committee — I said, “Can I just call you back? I've got a kid with an ear infection…” And he had five kids. He said, “Oh, absolutely, you call me back.” So you just be honest with people about the importance of family. Why are we in the service? We're here to protect our families and everybody else's family. And that's OK.   Naviere Walkewicz 26:23 Yes, thank you for sharing that. Anything to add to that, JD? No? OK. Well, Dr. Wilson, I'd like to go into the book where you talk about your chapter on collecting tools, which is a wonderful chapter, and you talk about Malcolm Baldridge. I had to look him up — I'll be honest — to understand, as a businessman, his career and his legacy. But maybe share in particular why he has helped you. Or maybe you've leveraged his process in the way that you kind of think through and systematically approach things. Dr. Heather Wilson 26:49 Yeah, there was a movement in the, it would have been in the early '90s, on the Malcolm Baldrige Quality Awards. It came out of the Department of Commerce, but then it spread to many of the states and it was one of the better models I thought for how to run organizations strategically. And I learned about it when I was a small businessperson in Albuquerque, New Mexico. And I thought it was interesting. But the thing that I liked about it was it scaled. It was a little bit like broccoli, you know, it looks the same at the little flora as it does at the whole head, right? And so it kind of became a model for how I could use those tools about being data driven, strategically focused, process oriented that I could use in reforming a large and not very well functioning child welfare department when I became a cabinet secretary for children, youth and families, which was not on my how-to-run-my-career card. That was not in the plan, but again, it was a set of tools that I'd learned in one place that I brought with me and thought might work in another. Naviere Walkewicz 28:02 Excellent. And do you follow a similar approach, JD, in how you approach a big problem? Gen. Dave Goldfein 28:07 I think we're all lifelong students of different models and different frameworks that work. And there's not a one-size-fits-all for every organization. And the best leaders, I think, are able to tailor their approach based on what the mission — who the people are, what they're trying to accomplish. I had a chance to be a an aide de camp to a three-star, Mike Ryan, early in my career, and he went on to be chief of staff of the Air Force. And one of the frameworks that he taught me was he said, “If you really want to get anything done,” he said, “you've got to do three things.” He said, “First of all, you got to put a single person in charge.” He said, “Committees and groups solve very little. Someone's got to drive to work feeling like they've got the authority, the responsibility, the resources and everything they need to accomplish what it is that you want to accomplish. So get a single person in charge. Most important decision you will make as a leader, put the right person in charge. Second, that person owes you a plan in English. Not 15 PowerPoint slides, right, but something that clearly articulates in one to two pages, max, exactly what we're trying to accomplish. And the third is, you've got to have a way to follow up.” He said, “Because life gets in the way of any perfect plan. And what will happen is,” he goes, “I will tell you how many times,” he said, “that I would circle back with my team, you know, a couple months later and say, ‘How's it going?' And they would all look at each other and say, “Well, I thought you were in charge,” right? And then after that, once they figure out who was in charge, they said, “Well, we were working this plan, but we got, you know, we had to go left versus right, because we had this crisis, this alligator started circling the canoe, and therefore we had to, you know, take care of that,” right? He says, “As a leader, those are the three elements of any success. Put someone in charge. Build a plan that's understandable and readable, and always follow up. And I've used that as a framework, you know, throughout different organizations, even all the way as chief to find — to make sure that we had the right things. Dr. Heather Wilson 30:21 Even this morning, somebody came by who reminded us of a story that probably should have been in the book, where we had — it was a cyber vulnerability that was related to a particular piece of software widely deployed, and the CIO was having trouble getting the MAJCOMMS to kind of take it seriously. And they were saying, “Well, you know, we think maybe in 30, 60, 90 days, six months, we'll have it all done,” or whatever. So I said, “OK, let all the four-stars know. I want to be updated every 36 hours on how many of them, they still have, still have not updated.” I mean, this is a major cyber vulnerability that we knew was — could be exploited and wasn't some little thing. It was amazing; it got done faster. Naviere Walkewicz 31:11 No 90 days later. Oh, my goodness. Well, that was excellent and actually, I saw that in action in the story, in the book, after the attack on the Pentagon, and when you stood up and took charge, kind of the relief efforts, because many people were coming in that wanted to help, and they just needed someone to lead how that could happen. So you were putting into practice. Yes, sir. I'd like to get into where you talk about living your purpose, and that's a chapter in there. But you know, Gen. Goldfein, we have to get into this. You left the Academy as a cadet, and I think that's something that not many people are familiar with. You ride across the country on a bike with a guitar on your back for part of the time — and you sent it to Dawn after a little while — Mini-Bear in your shirt, to find your purpose. Was there a moment during the six months that you that hit you like lightning and you knew that this was your purpose, or was it a gradual meeting of those different Americans you kind of came across? Gen. Dave Goldfein 32:04 Definitely gradual. You know, it was something that just built up over time. I used to joke — we both knew Chairman John McCain and always had great respect for him. And I remember one time in his office, I said, “Chairman, I got to share with you that I lived in constant fear during every hearing that you were going to hold up a piece of paper on camera and say, ‘General, I got your transcript from the Air Force Academy. You got to be kidding me, right?' And he laughed, and he said, Trust me, if you looked at my transcript in Annapolis,” he goes, “I'm the last guy that would have ever asked that question.” But you know, the we made a mutual decision here, sometimes just things all come together. I'd written a paper on finding my purpose about the same time that there was a professor from Annapolis that was visiting and talking about a sabbatical program that Annapolis had started. And so they started talking about it, and then this paper made it and I got called in. They said, “Hey, we're thinking about starting this program, you know, called Stop Out, designed to stop people from getting out. We read your paper. What would you do if you could take a year off?” And I said, “Wow, you know, if I could do it, I'll tell you. I would start by going to Philmont Scout Ranch, you know, and be a backcountry Ranger,” because my passion was for the outdoors, and do that. “And then I would go join my musical hero, Harry Chapin.” Oh, by the way, he came to the United States Air Force Academy in the early '60s. Right? Left here, built a band and wrote the hit song Taxi. “So I would go join him as a roadie and just sort of see whether music and the outdoors, which my passions are, what, you know, what it's all about for me.” Well, we lost contact with the Chapin connection. So I ended up on this bicycle riding around the country. And so many families took me in, and so many towns that I rode into, you know, I found that if I just went to the library and said, “Hey, tell me a little bit about the history of this town,” the librarian would call, like, the last, you know, three or four of the seniors the town, they'd all rush over to tell me the story of, you know, this particular little town, right? And then someone would also say, “Hey, where are you staying tonight?” “I'm staying in my tent.” They said, “Oh, come stay with me.” So gradually, over time, I got to know America, and came to the conclusion when I had to make the decision to come back or not, that this country is really worth defending, that these people are hard-working, you know, that want to make the world better for their kids and their grandkids, and they deserve a United States Air Force, the best air force on the planet, to defend them. So, you know, when I came back my last two years, and I always love sharing this with cadets, because some of them are fighting it, some of them have embraced it. And all I tell them is, “Hey, I've done both. And all I can tell you is, the sooner you embrace it and find your purpose, this place is a lot more fun.” Naviere Walkewicz 35:13 Truth in that, yes, yes, well. And, Dr. Wilson, how did you know you were living your purpose? Dr. Heather Wilson 35:19 Well, I've had a lot of different chapters to my life. Yes, and we can intellectualize it on why we, you know, why I made a certain decision at a certain time, but there were doors that opened that I never even knew were there. But at each time and at each junction, there was a moment where somehow I just knew. And at South Dakota Mines is a good example. You know, I lost a race to the United States Senate. I actually had some interns — I benefited from a lousy job market, and I had fantastic interns, and we were helping them through the loss. You know, they're young. They were passionate. They, as Churchill said, “The blessing and the curse of representative government is one in the same. The people get what they choose.” And so I was helping them through that, and one of them said, “Well, Dr. Wilson, you're really great with students. You should be a college president somewhere. Texas Tech needs a president. You should apply there,” because that's where this kid was going to school. And I said, “Well, but I don't think they're looking for me.” But it did cause me to start thinking about it and I had come close. I had been asked about a college presidency once before, and I started looking at it and talking to headhunters and so forth. And initially, South Dakota Mines didn't seem like a great fit, because I'm a Bachelor of Science degree here, but my Ph.D. is in a nonscientific discipline, and it's all engineers and scientists. But as I went through the process, it just felt more and more right. And on the day of the final interviews, that evening, it was snowing in South Dakota, there was a concert in the old gym. I mean, this is an engineering school, and they had a faculty member there who had been there for 40 years, who taught choral music, and the students stood up, and they started singing their warm up, which starts out with just one voice, and eventually gets to a 16-part harmony and it's in Latin, and it's music is a gift from God, and they go through it once, and then this 40th anniversary concert, about 50 people from the audience stand up and start singing. It's like a flash mob, almost These were all alumni who came back. Forty years of alumni to be there for that concert for him. And they all went up on stage and sang together in this just stunning, beautiful concert by a bunch of engineers. And I thought, “There's something special going on here that's worth being part of,” and there are times when you just know. And the same with becoming cabinet secretary for children, youth and families — that was not in the plan and there's just a moment where I knew that was what I should do now. How I should use my gifts now? And you hope that you're right in making those decisions.   Naviere Walkewicz 38:43 Well, probably aligning with JD's point in the book of following your gut. Some of that's probably attached to you finding your purpose. Excellent. I'd like to visit the time Dr. Wilson, when you were helping President Bush with the State of the Union address, and in particular, you had grueling days, a lot of hours prepping, and when it was time for it to be delivered, you weren't there. You went home to your apartment in the dark. You were listening on the radio, and there was a moment when the Congress applauded and you felt proud, but something that you said really stuck with me. And he said, I really enjoy being the low-key staff member who gets stuff done. Can you talk more about that? Because I think sometimes we don't, you know, the unsung heroes are sometimes the ones that are really getting so many things done, but nobody knows. Dr. Heather Wilson 39:31 So, I'm something of an introvert and I've acquired extrovert characteristics in order to survive professionally. But when it comes to where I get my batteries recharged, I'm quite an introvert, and I really loved — and the same in international negotiations, being often the liaison, the back channel, and I did that in the conventional forces in Europe negotiations for the American ambassador. And in some ways, I think it might have been — in the case of the conventional forces in Europe negotiations, I was on the American delegation here. I was in Vienna. I ended up there because, for a bunch of weird reasons, then they asked me if I would go there for three months TDY. It's like, “Oh, three months TDY in Vienna, Austria. Sign me up.” But I became a very junior member on the delegation, but I was the office of the secretary of defense's representative, and walked into this palace where they were negotiating between what was then the 16 NATO nations and the seven Warsaw Pact countries. And the American ambassador turned to me, and he said during this several times, “I want you to sit behind me and to my right, and several times I'm going to turn and talk to you, and I just want you to lean in and answer.” I mean, he wasn't asking anything substantive, and I just, “Yes, sir.” But what he was doing was credentialing me in front of the other countries around that table. Now, I was very young, there were only two women in the room. The other one was from Iceland, and what he was doing was putting me in a position to be able to negotiate the back channel with several of our allies and with — this was six months or so now, maybe a year before the fall of the Berlin Wall. So things were changing in Eastern Europe, and so I really have always enjoyed just that quietly getting things done, building consensus, finding the common ground, figuring out a problem. Actually have several coffee mugs that just say GSD, and the other side does say, Get Stuff Done. And I like that, and I like people who do that. And I think those quiet — we probably don't say thank you enough to the quiet, hardworking people that just figure out how to get stuff done. Naviere Walkewicz 41:59 Well, I like how he credentialed you and actually brought that kind of credibility in that way as a leader. JD, how have you done that as a leader? Champion, some of those quiet, behind the scenes, unsung heroes. Gen. Dave Goldfein 42:11 I'm not sure where the quote comes from, but it's something to the effect of, “It's amazing what you can get done if you don't care who gets the credit.” There's so much truth to that. You know, in the in the sharing of success, right? As servant leaders, one of the things that I think both of us spend a lot of time on is to make sure that credit is shared with all the folks who, behind the scenes, you know, are doing the hard, hard work to make things happen, and very often, you know, we're the recipients of the thank yous, right? And the gratefulness of an organization or for somebody who's benefited from our work, but when you're at the very senior leaders, you know what you do is you lay out the vision, you create the environment to achieve that vision. But the hard, hard work is done by so many others around you. Today, in the audience when we were there at Polaris Hall, was Col. Dave Herndon. So Col. Dave Herndon, when he was Maj. Dave Herndon, was my aide de camp, and I can tell you that there are so many successes that his fingers are on that he got zero credit for, because he was quietly behind the scenes, making things happen, and that's just the nature of servant leadership, is making sure that when things go well, you share it, and when things go badly, you own it. Naviere Walkewicz 43:47 And you do share a really remarkable story in there about accountability. And so we won't spend so much time talking about that, but I do want to go to the point where you talk about listening, and you say, listening is not passive; it's active and transformative. As servant leaders, have you ever uncovered challenges that your team has experienced that you didn't have the ability to fix and you know, what action did you take in those instances? Dr. Heather Wilson 44:09 You mean this morning? All the time. And sometimes — and then people will give you grace, if you're honest about that. You don't make wild promises about what you can do, but then you sit and listen and work through and see all right, what is within the realm of the possible here. What can we get done? Or who can we bring to the table to help with a set of problems? But, there's no… You don't get a — when I was president of South Dakota Mines, one of the people who worked with me, actually gave me, from the toy store, a magic wand. But it doesn't work. But I keep it in my office, in case, you know… So there's no magic wands, but being out there listening to understand, not just listening to refute, right? And then seeing whether there are things that can be done, even if there's some things you just don't have the answers for, right? Gen. Dave Goldfein 45:11 The other thing I would offer is that as senior leadership and as a senior leadership team, you rarely actually completely solve anything. What you do is improve things and move the ball. You take the hand you're dealt, right, and you find creative solutions. You create the environment, lay out the vision and then make sure you follow up, move the ball, and if you get at the end of your tenure, it's time for you to move on, and you've got the ball moved 20, 30, yards down the field. That's actually not bad, because most of the things we were taking on together, right, were big, hard challenges that we needed to move the ball on, right? I If you said, “Hey, did you completely revitalize the squadrons across the United States Air Force?” I will tell you, absolutely not. Did we get the ball about 20, 30 yards down the field? And I hope so. I think we did. Did we take the overhaul that we did of officer development to be able to ensure that we were producing the senior leaders that the nation needs, not just the United States Air Force needs? I will tell you that we didn't solve it completely, but we moved the ball down the field, and we did it in a way that was able to stick. You know, very often you plant seeds as a leader, and you never know whether those seeds are going to, you know, these seeds are ideas, right? And you never know whether the seeds are going to hit fertile soil or rocks. And I would often tell, you know, young leaders too. I said, you know, in your last few months that you're privileged to be in the position of leadership, you've got two bottles on your hip. You're walking around with — one of them's got fertilizer and one of them's got Roundup. And your job in that final few months is to take a look at the seeds that you planted and truly determine whether they hit fertile soil and they've grown roots, and if they've grown roots, you pull out the fertilizer, and the fertilizer you're putting on it is to make it part of the institution not associated with you, right? You want somebody some years from now say, “Hey, how do we ever do that whole squadron thing?” The right answer is, “I have no idea, but look at how much better we are.” That's the right answer, right? That's the fertilizer you put on it. But it's just equally important to take a look at the ideas that, just for whatever reason, sometimes beyond your control — they just didn't stick right. Get out the Roundup. Because what you don't want to do is to pass on to your successor something that didn't work for you, because it probably ain't going to work for her. Dr. Heather Wilson 47:46 That's right, which is one of the rules of leadership is take the garbage out with you when you go. Naviere Walkewicz 47:51 I like that. I like that a lot. Well, we are — just a little bit of time left. I want to end this kind of together on a story that you shared in the book about laughter being one of the tools you share. And after we share this together, I would like to ask you, I know we talked about mirror checks, but what are some things that you guys are doing every day to be better as well, to continue learning. But to get to the laughter piece, you mentioned that laughter is an underappreciated tool and for leaders, something that you both share. I want to talk about the time when you got together for dinner before you began working as chief and service secretary, and I think you may have sung an AF pro song. We're not going to ask you to sing that today, unless you'd like to JD? But let's talk about laughter.   Gen. Dave Goldfein 48:31 The dean would throw me out. Naviere Walkewicz 48:33 OK, OK, we won't have you sing that today. But how have you found laughter — when you talk about — when the questions and the problems come up to you?   Dr. Heather Wilson 48:40 So I'm going to start this because I think Dave Goldfein has mastered this leadership skill of how to use humor, and self-deprecating humor, better than almost any leader I've ever met. And it's disarming, which is a great technique, because he's actually wicked smart. But it's also people walk in the room knowing if you're going to a town hall meeting or you're going to be around the table, at least sometime in that meeting, we're going to laugh. And it creates a warmth and people drop their guard a little bit. You get to the business a little bit earlier. You get beyond the standard PowerPoint slides, and people just get down to work. And it just — people relax. And I think Dave is very, very good at it. Now, my husband would tell you that I was raised in the home for the humor impaired, and I have been in therapy with him for almost 35 years.   Naviere Walkewicz 49:37 So have you improved? Dr. Heather Wilson 49:39 He thinks I've made some progress.   Naviere Walkewicz 49:41 You've moved the ball.   Dr. Heather Wilson 49:44 Yes. Made some progress. I still don't — I used to start out with saying the punch line and then explain why it was funny. Naviere Walkewicz 49:52 I'm in your camp a little bit. I try. My husband says, “Leave the humor to me.” Dr. Heather Wilson 49:54 Yeah, exactly. You understand. Gen. Dave Goldfein 49:58 I used to joke that I am a member of the Class of 1981['82 and '83]. I am the John Belushi of the United States Air Force Academy, a patron saint of late bloomers. But you know, honestly, Heather doesn't give herself enough credit for building an environment where, you know, folks can actually do their very best work. That's one of the things that we do, right? Because we have — the tools that we have available to be able to get things done very often, are the people that are we're privileged to lead and making sure that they are part of an organization where they feel valued, where we're squinting with our ears. We're actually listening to them. Where they're making a contribution, right? Where they believe that what they're being able to do as part of the institution or the organization is so much more than they could ever do on their own. That's what leadership is all about. Dr. Heather Wilson 51:05 You know, we try to — I think both of us see the humor in everyday life, and when people know that I have a desk plate that I got in South Dakota, and it doesn't say “President.” It doesn't say “Dr. Wilson.” It says, “You're kidding me, right?” Because once a week, more frequently as secretary and chief, but certainly frequently as a college president, somebody is going to walk in and say, “Chief, there's something you need to know.” And if they know they're going to get blasted out of the water or yelled at, people are going to be less likely to come in and tell you, right, what you need to know. But if you're at least willing to laugh at the absurdity of the — somebody thought that was a good idea, you know. My gosh, let's call the lawyers or whatever. But you know, you've just got to laugh, and if you laugh, people will know that you just put things in perspective and then deal with the problem. Naviere Walkewicz  52:06 Well, it connects us as humans. Yeah. Well, during my conversation today with Dr. Heather Wilson and Gen. Dave Goldfein — JD — two lessons really stood out to me. Leadership is not about avoiding the fall, but about how high you bounce back and how your recovery can inspire those you lead. It's also about service, showing up, doing the hard work and putting others before yourself with humility, integrity and working together. Dr. Wilson, Gen. Goldfein, thank you for showing us how courage, compassion and connection — they're not soft skills. They're actually the edge of hard leadership. And when you do that and you lead with service, you get back up after every fall. You encourage others to follow and do the same. Thank you for joining us for this powerful conversation. You can find Get Back Up: Lessons in Servant Leadership, wherever books are sold. And learn more at getbackupeadership.com. If today's episode inspired you, please share it with someone who can really benefit in their own leadership journey. As always, keep learning. Keep getting back up. Keep trying. I'm Naviere Walkewicz, Class of '99. This has been Focus On Leadership. Until next time. Producer This edition of Focus on Leadership, the accelerated leadership series, was recorded on Monday, Oct. 6, 2025.   KEYWORDS Leadership, servant leadership, resilience, humility, integrity, influence, teamwork, family, trust, listening, learning, purpose, growth, accountability, service, courage, compassion, balance, values, inspiration.     The Long Blue Line Podcast Network is presented by the U.S. Air Force Academy Association & Foundation  

ADHD = out of sight, out of mind. It also means that if nobody is watching then I will only be letting myself down if I don't do "the thing." Let's talk about using visibility to get stuff done! Got 5 minutes? Help me learn how to best support you by taking the ADHDBB Survey. Here's the link to my short survey. Thanks!

Michaela Thomas is a clinical psychologist, therapist and founder of The Thomas Connection. Michaela helps high-striving busy people find balance over burnout, so they can live, love and work in a more meaningful way. Michaela specialises in overcoming perfectionism with a passion towards helping ADHD adults let go of procrastination. Chapters: 00:26 Why people with ADHD procrastinate 03.54 Michaela's ADHD mission 06:01 The link between perfectionism and procrastination 13:47 The emotional toll of perfectionism 18:19 Can perfectionism cause depression 20:56 Tiimo advert 22:07 The 3 circles of emotion 26:22 ADHD procrastination VS Autistic procrastination 29:33 The hidden cost of perfectionism 31:21 The reality of ADHD burnout 33:06 Michaela's ADHD item 38:23 Audience questions 42:27 A letter to my younger self Visit Michaela's website

Send us a textWe've all said it—“I'm a great multitasker.” But what if that skill you're so proud of is quietly wrecking your focus, your efficiency, and your sanity?In this episode, Eda dives deep into the science (and the soul) of productivity to expose the multitasking myth once and for all. You'll learn why your brain isn't built for constant juggling, how context-switching kills your flow, and what to do instead if you actually want to get more done in less time.Whether you're managing case files, client calls, or just trying to keep your head above the email flood, this episode gives you practical, evidence-backed ways to reclaim your time—and your peace of mind.

Holy frijoles - mind the gap and pardon the delay.  Too many doins are afoot and we owe you a few (episodes).  Right here's another one from the pile, with a caffeine rodeo on the back of projects getting done.  Point is, figure the next step and do it - dudes do, after all, and geeks get it done.  There's tales of fine woodworking, failing lithium-ion deathpods, a decent beer 'n burn, and when it's all done, strategies for a righteous nap.  Plus that up with a Garage Hour Reload that digs back into the disappearance of Amelia Earhart and Fred Noonan and why T.I.G.H.A.R. and Gardner Island probably still hold the key.   But wait: Kipple's back, Mt. Dew and Hostess apple pies never left, someone's messing with beer, China's messing with Burma, real eatin' with some proper Dude Food, and real messaging for fake meat (and why a veggie burger ain't as bad as one of those new fake-meat cancer patties).  Also, how about a classy sendoff for Dr. Demento?

Holy frijoles - mind the gap and pardon the delay.  Too many doins are afoot and we owe you a few (episodes).  Right here's another one from the pile, with a caffeine rodeo on the back of projects getting done.  Point is, figure the next step and do it - dudes do, after all, and geeks get it done.  There's tales of fine woodworking, failing lithium-ion deathpods, a decent beer 'n burn, and when it's all done, strategies for a righteous nap.  Plus that up with a Garage Hour Reload that digs back into the disappearance of Amelia Earhart and Fred Noonan and why T.I.G.H.A.R. and Gardner Island probably still hold the key.   But wait: Kipple's back, Mt. Dew and Hostess apple pies never left, someone's messing with beer, China's messing with Burma, real eatin' with some proper Dude Food, and real messaging for fake meat (and why a veggie burger ain't as bad as one of those new fake-meat cancer patties).  Also, how about a classy sendoff for Dr. Demento?

Stuck staring at chores while half-drunk cups multiply? Press play on help you will use today.In this episode of The Vibe With Ky Podcast, you hear Ky and award-winning ADHD creator Dani Donovan go straight at procrastination and executive dysfunction. You get a feelings-first map from The Anti-Planner, body doubling tips, and Ky's favorite cue, “I keep my shoes on.” You also hear why labels like lazy miss the point. As Ky says, “Dani has a gift for turning the chaos of ADHD into moments of clarity and humor and real connection.”Guest linksOfficial Website, Dani Donovan: https://adhddd.comThe Anti-Planner, toolkit and activities: https://anti-planner.comTikTok: https://www.tiktok.com/@danidonovanInstagram: https://www.instagram.com/danidonovan/Why you should listen nowYou leave with one page to try, one timer to set, one win to share. Comment with a task on pause, or a small step you took during the episode.DisclaimerKy is not a licensed mental health professional. For diagnosis or treatment, seek support from a qualified clinician.

About the Guest: Zuzana Mukumayi is Life and Accountability coach for ambitious people who have feet in more than one country. She supports big dreamers who are ready to Get Stuff Done so their dreams become a reality.Zuzana believes, you don't have to choose between winning productivity and health habits, amazing relationships, fulfilling work, great health or a community in a country you don't come from.But beyond that, you actually deserve it all. Zuzana will help you to achieve your dream goals while feeling confident, happy and focused even when life is like a rollercoaster. Zuzana has lived in several countries and continents over a 15-year span. She currently lives in Zambia with her husband and son. When she's not coaching her clients, she can be found writing, reading, admiring flowers and exploring new ways to become her best self.LINKS:Website: https://zuzanamukumayi.comInstagram: https://www.instagram.com/zuzana_lifecoach/LinkedIN: https://www.linkedin.com/in/zuzanamukumayi/linktr.ee/zmukumayiHeidi Scherer loves to hear people's stories and is so happy to be a podcast host and to provide this platform for her guests.  She knows we are all connected and it is through telling our stories we can create more compassion and bring humanity back into the world! IG: @heidischerer17

What does it really take to get things done as a leader? In this conversation, Amy Yip—executive coach and two-time TEDx speaker—shares her insights on leading high-performing teams. She explains why purpose drives productivity, how communication expectations prevent breakdowns, and why conflict isn't something to avoid but a catalyst for innovation. Amy also highlights Google's research on psychological safety and why trust is the single biggest factor in team effectiveness. Hospitality leaders will walk away with practical lessons on creating cultures where people feel safe to contribute, stay aligned on vision, and ultimately get more done together.Also see: Leadership vs. Management: The Career-Defining Shift Amy Yip Learned at GoogleLearn more about Amy Yip's work here. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Get your checklist ready, let's get stuff done! We share our strategies for being productive, calendaring, and to-do lists. Plus, how we motivate ourselves when we really don't want to do anything.For Friends of the Show on Patreon, we're sharing what stuff we're not getting done.See full show notes on our website: How We Get Stuff DoneBecome a Friend of the Show! Join our Patreon community and get bonus content.Connect with us on Instagram: @higirlsnextdoorWe love to get your emails: higirlsnextdoor@gmail.comYour reviews on Apple Podcasts or where ever you listen really help the show – thank you!And, read Kelsey's RISING*SHINING blog and Substack. Hosted on Acast. See acast.com/privacy for more information.

 Today, we replay our extra-long July Fourth show, with a fresh introduction that makes it more relevant today than last month. I tie in the lessons and ideals of the founding fathers to the time we are living in today. Weaving together the final thoughts on the budget reconciliation bill and judicial tyranny, I demonstrate how MAGA Inc. is subverting its own stated beliefs because it's easier to declare victory on false hope rather than actually fight for results. As I predicted, the Supreme Court ruling on universal injunctions did nothing to stop the judicial tyranny. I list six reasons why that ruling was subversive. Yet MAGA leaders continue to perpetuate the myth of judicial supremacism in the Constitution when it flies in the face of the entire principle we celebrate on July Fourth. We need to have a plan. MAGA Inc.'s plan is to grift on social media off fake victories. It is incumbent upon us to formulate a real plan — if not federally, at least in a few states. Learn more about your ad choices. Visit megaphone.fm/adchoices

James Gore just wrapped up his year as president of the National Association of Counties. He says he's a member of the Get “Stuff” Done party. He talks about what he's seen over the past year and why he's hopeful for the nation and the nation's counties. GoodGovernmentShow.com Thanks to our sponsors: The Royal Cousins: How Three Cousins Could Have Stopped A World War by Jim Ludlow Ourco Good News For Lefties (and America!) - Daily News for Democracy (Apple Podcasts | Spotify) How to Really Run a City Executive Producers: David Martin, David Snyder, Jim Ludlow Host/Reporter: David Martin Producers: David Martin, Jason Stershic Editor: Jason Stershic

Feeling overwhelmed by your to-do list? I share three practical strategies to reduce overwhelm and finally get things done. Learn how to find safety, soften your defensive state, and take small, almost effortless steps forward. This episode is a replay of a free webinar from the Unstucking Academy. Discover actionable tips to improve your daily life and reach your goals without feeling stressed. Tune in and take a step towards living more calmly, confidently, and connected.00:00 3 Strategies to reduce overwhelm and get stuff done (262)01:26 intro, about, and goal01:53 You have things to do03:34 3 options to get stuff done04:19 Feel safety and then get stuff done 05:14 Passive safety cues07:29 Mindfully connect with a passive cue09:08 Safety cues are everywhere10:00 Jenny finds safety first11:30 Soften defense, then get stuff done12:30 Imagine defensive activation ahead of time13:21 Mindfully permit defense14:36 Recovering from overwhelm15:51 Jenny softens defense18:55 Bypass overwhelm to get more stuff done 20:53 Kaizen Steps Should be Very Small22:21 How to make small Kaizen steps22:54 Kaizen Examples25:47 Kaizen example: Tatiana27:15 Kaizen example: James28:40 Kaizen example: Heather31:37 Kaizen ecample: you39:57 Emotional objection to Kaizen43:43 Softening defense of work overwhelm47:40 Amanda overwhelm at grocery storeResources:

Get everything you need to learn how to clean, decluttering, organize and run your home in one all-access toolkit. Click here for The Mother Like a Boss Vault! Let's be buds! Follow me over on the socials on Instagram @‌motherlikeaboss and on Tik Tok @‌themotherlikeaboss

Get more leadership insights and behind-the-scenes tips: Follow Business Tips for Gym Owners by Clicking HereAttend the event virtually or in person and keep leveling up your leadership game: Reserve your spot here or email tom@vincegabriele.com if you have questions. Ever wonder how the most effective leaders get their teams to produce results without leaving a trail of resentment behind? In this episode, we unpack the real-world strategies behind leading with clarity, building trust, and creating accountability—without becoming the boss everyone avoids in the break room. If you want a team that delivers and respects you, this conversation is your cheat code. 5 Key Points from the CallClear Expectations Are Everything: Fuzzy goals create confusion. Great leaders communicate exactly what success looks like and check for understanding—no assumptions allowed.Accountability Without Micromanaging: You don't have to babysit adults. Learn how to install accountability systems that free you from chasing people down while keeping standards sky-high.Leading with Empathy (Not Weakness): Empathy doesn't mean letting standards slide. It means you understand your team's perspective—and still hold them to what matters.Why “Nice” Isn't the Same as “Respected”: If you're always trying to be liked, you'll end up resented. This episode breaks down how to earn respect by making the hard calls with integrity.The Secret to Sustainable Motivation: Hype fades. Purpose lasts. Discover how to connect daily tasks to the bigger mission so your team stays driven even when things get hard. Get more leadership insights and behind-the-scenes tips: Follow Business Tips for Gym Owners by Clicking HereAttend the event virtually or in person and keep leveling up your leadership game: Reserve your spot here or email tom@vincegabriele.com if you have questions. If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

In today's conversation, Mark, Christine, and Jon dive into a surprising—and deeply honest—topic that emerged from last summer's Ag Leaders Summit: the desire for peace. Not more success. Not more productivity. Just peace. But what does that actually mean? And how do you truly access it when your life feels like a nonstop pressure cooker?This episode is a raw, real exploration of what it looks like to break free from the chaos-driven operating system and step into a life where peace becomes the standard—not the exception.Key Takeaways:Peace is Not the Absence of Activity—It's a State of BeingMany high performers are unknowingly addicted to chaos. True peace isn't found in stillness alone, but in learning to operate from a grounded place, even when life is full.Most People Don't Know How to RestLeaders often equate peace with laziness or loss of control. But peace isn't passive—it's powerful. And it begins with re-training your nervous system to slow down and be present.False Peace vs. True FreedomWe often pacify our anxiety with temporary fixes—alcohol, work, scrolling. But real peace can only be accessed through presence, surrender, and intentional choices—not sedation.The PRAY FrameworkChristine shares a simple but powerful tool for cultivating peace:Pause (pattern interrupt)Reflect (what actually matters?)Ask (yourself, God, others)Yield (submit to the peaceful way forward)Notable Quotes:“Peace is quiet joy. And joy is peace expressed out loud.” – Christine Jewell“You can't operate from chaos and expect to produce clarity.” – Mark Jewell“Peace doesn't mean no movement. It means presence in the process.” – Christine Jewell“You're not a machine. And even machines need rest.” – Jon Anderson“We've made pressure our home base. It's time to make peace our new normal.” – Christine JewellAction Steps:Start recognizing your current operating system—are you driven by peace or by pressure?Practice the PRAY Framework daily: Pause, Reflect, Ask, YieldDefine what peace actually looks like for you—emotionally, mentally, and spirituallyRevisit Colossians 3:15—Let peace be the deciding factor in your choices this weekListen If You Are:A high-achieving leader who feels exhausted, scattered, or constantly “on”Longing for rest but unsure how to access it without guiltReady to trade anxiety and striving for clarity, peace, and presenceCurious about spiritual tools and frameworks that go deeper than quick fixesIf this episode resonated with you, join us at the next Thriving Leader Event — where intentional leadership goes from theory to practice. Connect with like-minded leaders and build the clarity, confidence, and capacity you need to grow your people and business.

Most people think success comes from hustling harder. But I've learned it's more about protecting your energy than pushing through. In this episode, I'm sharing how I structure my day, guard my focus, and avoid draining distractions, so I can actually get important stuff done without burning out.  

Most people think success comes from hustling harder. But I've learned it's more about protecting your energy than pushing through. In this episode, I'm sharing how I structure my day, guard my focus, and avoid draining distractions, so I can actually get important stuff done without burning out.  

Join Norman Rohr, CEO of finway, as he breaks down the REAL playbook for marketing leaders in 2024. In this eye-opening episode of CMO Convo, we dive deep into:✅ How to balance strategy and execution when budgets are tight✅ The truth about AI's impact on marketing✅ Why the "player-coach" approach is your secret weapon✅ Navigating economic uncertainty without losing your mindWhether you're a startup marketer or a seasoned CMO, this conversation is packed with hard-earned wisdom that will transform how you think about marketing leadership.

Click here to get on my email list and receive your free gift!So you have babies, or little kids, or teenagers, and you need to get things done. How?? In this episode, I share some of my most practical tips for how mom can get things done. Please share with a friend who could use some encouragement, and leave a rating and review! Thank you!Join the conversation or ask a question here!⁠⁠Connect with me on my email list.⁠⁠Let's be friends on Instagram!

Running a business while your kids are home for the summer? It's a beautiful mess. In today's episode, I'm sharing what it really looks like to work from home during summer break, with everything from tattling and snack requests to the sweet moments of quiet time that actually stick. You'll hear how we're easing into our own summer rhythm (yes, there have been interruptions), plus practical tips for managing your day, whether you've got toddlers who need constant attention or big kids who thrive with structure. We're covering independent play, age-appropriate routines, and simple systems to help you get stuff done without losing your mind. You can run your business and enjoy summer with your kids. Let's talk about how.  In this episode, you'll learn: How to help little kids play independently so you can focus (even for 15 minutes) Ways to co-create structure with older kids (and get their buy-in!) Sample daily rhythm ideas that support everyone in the house Mindset shifts that ease the pressure to “do it all” A gentle reminder: One thing done each day is a win in summer mode Mentioned in This Episode: Thriving Through Summer Workshop – A flexible planning workshop for moms who want structure and sanity this summer Capture the Chaos Planner – Designed for real-life rhythms and grace-filled structure If this episode encouraged you… Take a screenshot, share it on IG Stories, and tag me @brittnierenee.co. I love seeing how you're capturing the chaos. And if you're loving the podcast, leave a review! It helps more mamas find this space and feel less alone in the mess.   summer routine with kids, work from home summer tips, independent play ideas, time management for moms, flexible summer structure, mom business summer, thriving through summer

In Episode 155 of the Best Coach Ever podcast, we're getting into the not-so-sexy—but absolutely essential—topic of time management. If you've ever looked at your to-do list and thought, “LOL, yeah right,” this one's for you. After an accidental month-long podcast break (yes, even time management queens fall off sometimes), we're back with the behind-the-scenes of how to keep your business running like a well-oiled machine—even when life is chaos.We're walking through the exact system that keeps launches prepped, client results hot, and burnout far, far away. Think themed workdays, Thursday brain dumps, and Google Calendar realness. Because contrary to what your inner rebel might think, structure doesn't kill your creativity—it sets it free. We're done glorifying hustle culture and winging it until we crash. This episode is all about planning like a CEO so you can actually enjoy your weekends (imagine that).So if you're tired of playing calendar Jenga, dropping balls, or wondering how the heck other coaches “do it all,” grab your coffee, open that calendar, and let's get your time (and life) back under control. Let's make structure sexy again.In this episode, we cover:1) Why This Episode Took a Month to Record [0:00 - 4:35]- How skipping the podcast was actually a result of great time management.- The difference between prioritizing client service vs. “nice-to-haves” in business.2) Time Management Isn't a Personality Trait—It's a Skill [4:36 - 9:48]- Why structure matters (even for the type B, messy-desk girlies).- How being consistent builds a reputation and keeps your business running smoothly.3) Setting Work Days and Off Days (and Sticking to Them) [9:49 - 14:22]- The exact work week schedule that's helped me avoid burnout for 10 years.- Why having true time off creates urgency, productivity, and mental freedom.4) Thursday Brain Dumps & Weekly Planning Routine [14:23 - 20:05]- How brain dumping and reverse engineering your goals prevents overwhelm.- Plugging repeat and project-specific tasks into your calendar like a CEO.5) Why Google Calendar > Paper Planners [20:06 - 26:30]- The secret to tracking shifting deadlines without dropping the ball.- Real-life examples of how to reschedule tasks without guilt or chaos.6) When the Calendar Fails & What to Do About It [26:31 - 31:42]- How to bounce back when things take longer than expected or get pushed.- Identifying non-negotiables vs. “nice if they happen” tasks.7) Tips for Actually Following Your Schedule [31:43 - 39:07]- The “grow up with love” pep talk for when you don't feel like it.- Creating discipline by building systems that support how your brain works.8) The Power of Low-Dopamine Mornings & Themed Workdays [39:08 - End]- How your morning routine and screen time sabotage your productivity.- Why batching similar tasks together by day helps you stay in flow and avoid burnout.Connect with Lynette:Instagram: https://www.instagram.com/lynettemarieh Fitness Coaching Business Accelerator: https://fcbaprogram.comThe Wellness CEO Mastermind: https://wcmprogram.com

In this episode, we're tackling one of the most frustrating struggles: knowing you need to do something but not being able to make yourself do it. Whether it's procrastination, resistance, or just a case of the “I don't wanna's,” I'm sharing a bunch of simple, science-backed strategies to trick your brain into action. If you've ever thought, “I should do this, but I just don't feel like it,” this episode is for you!FREE Resources: Watch this Free Class!: 3 Secrets to Always Having Enough Time For Your Work, Your Family and Yourself  ⁠⁠Click here to grab your free Distraction Action Plan today and start saving hours  each week!Stay connected!:Visit our website at  ⁠https://www.alexishaselberger.com⁠ Check out the " ⁠Time Well Spent: Time Management for Real People⁠ " ProgramJoin the  ⁠Do More, Stress Less Facebook Community⁠ Connect on  ⁠Linkedin⁠ Follow us for updates and more content: Youtube  ⁠Instagram⁠   ⁠TikTok⁠   ⁠Facebook⁠ We want your feedback!:If you have constructive feedback, please email us at alexis+podcastfeedback@alexishaselberger.comIf you enjoyed this episode, please leave us a rating and share with a friend!This show is brought to you by: ⁠Time Well Spent Coaching⁠ : the time management program for real people, just like you.Transcript:Read it  ⁠here⁠ !

This episode is all about getting things done—for real. I share my simple, powerful approach to productivity that helps you follow through without burning out. Whether you're overwhelmed, stuck, or just tired of procrastinating, you'll walk away with practical strategies (and a few mindset shifts) to help you take action and make real progress in your business and life.MAKING GOOD SHOW NOTES:https://makinggoodpodcast.com/297CONNECT WITH ME ON INSTAGRAM:https://instagram.com/laurentildenGET 100 MARKETING PROMPTS (free!):https://makinggoodpodcast.com/100promptsGet your free training: Marketing 101 Video Training + Workbook.

Running your day with intention doesn't have to be complicated. In this quick and tactical episode, Libby shares her exact daily planning routine—how she time blocks, writes in specific tasks, and uses structure to create more freedom. Whether you're in the thick of client meetings or juggling team leadership with family life, this system will help you stop spinning your wheels and start finishing the right things.Here's how Libby sets herself up to lead each day instead of react to it.What you'll learn in this episode:How to end the day before with planning the next day outThe difference between time blocking and actually assigning tasksHow to identify your “Big 3” priorities and protect themThe simple gratitude practice that grounds you before the chaos hitsHow white space can either be intentional—or where productivity goes to dieIf you've ever blocked out time for “admin” and then stared at your screen not knowing what to do next, this episode will give you a simple and powerful shift. Plus, Libby shares the exact planner she uses (spoiler: it's not the one she used to love).Take 10 minutes tonight, plan tomorrow like a pro, and wake up already ahead.Linked resource: Libby's current fave → Full Focus PlannerRegister for the Financial Planning in 10 Minutes Webinar Here! Register for How to Prep for Full Financial Plan Updates in 10 Minutes (Without Sacrificing Quality!) - HERE! Learn more about Asset-Map financial planning software HERE! Learn more about our sponsor Beemo Automation HERE! Learn more about the Group Coaching & Mastermind HERE! Check out the Efficient Advisor YouTube Channel HERE!Connect with Libby on LinkedIn HERE!Successful businesses don't get built alone. You need community! You need collaboration! Join us in The Efficient Advisor Community on Facebook.Check out more FREE resources and our FREE video library at http://www.theefficientadvisor.comLooking for all the resources from this episode? Check out this episode's webpage for show notes, transcripts, downloads and more!

In honour of Stress Awareness Month, The Happier Life Project joins forces with The Motivation Mindset podcast for a special crossover episode—bringing together two powerful platforms to explore practical ways to manage stress, boost mental well-being, and reclaim your calm. Risa Williams, psychotherapist, time management coach, author, and host of the award-winning productivity podcast The Motivation Mindset, joins us to mark Stress Awareness Month 2025 and this year's theme, #LeadWithLove, by diving into her empowering latest book, 'Get Stuff Done Without the Stress'. In this episode, host Gabby shares some of her favourite tools from the book, while Risa explains the psychology behind why they work so well. Risa also offers strategies for shifting away from hustle culture, toxic productivity, and harsh self-talk, guiding us toward approaching our goals with kindness, calm, and clarity. We explore what it really means to lead with love in our productivity habits, how we can manage time, tame stress, and boost motivation using practical, compassionate tools, and why rest, play, and self-compassion are not luxuries—they're essential ingredients in actually getting things done. If you've ever felt overwhelmed by your to-do list, burned out by pressure, or stuck in a cycle of procrastination, this episode is for you. Risa shares science-backed, self-compassion-fueled strategies to help you reclaim your time, protect your mental energy, and get things done—without sacrificing your peace of mind. To download the My Possible Self app: https://mypossibleself.app.link/podcast To follow My Possible Self on Instagram: https://www.instagram.com/mypossibleself To follow Risa Williams on Instagram: https://www.instagram.com/risawilliamstherapy/ Risa Williams website: www.risawilliams.com To purchase Risa's book Get Stuff Done Without The Stress: https://www.amazon.com/Get-Stuff-Done-Without-Stress/dp/1684816874/  And check out The Motivation Mindset podcast in all the usual podcast places. 

If you've ever felt overwhelmed by the endless cycle of cleaning, organizing, and just keeping life together, you are not alone! In this episode, I sit down with KC Davis, author of How to Keep House While Drowning, to talk about why traditional cleaning advice doesn't work for everyone—and what to do instead. We dive into reframing chores as care tasks, overcoming executive dysfunction, and creating sustainable routines that actually work with your brain. Plus, KC shares genius tips for making life easier without guilt or shame. This conversation was a game-changer for me, and I know it will be for you too. You don't want to miss this one! Learn more about KC here: https://www.strugglecare.com/ Buy How to Keep House from Drowning here: https://www.strugglecare.com/book-purchase Pre-order Kc's new book Who Deserves Your Love here: https://www.strugglecare.com/books   KC's Socials: Instagram: https://www.instagram.com/strugglecare/?hl=en Facebook: https://www.facebook.com/StruggleCare/ X : https://x.com/KCDavisSays YouTube: https://www.youtube.com/@Strugglecare     You can find more Clutterbug content here: Website: http://www.clutterbug.me YouTube: https://www.youtube.com/@clutterbug TikTok: https://www.tiktok.com/@clutterbug_me Instagram: https://www.instagram.com/clutterbug_me/ Facebook: https://www.facebook.com/Clutterbug.Me/   #clutterbug #podcast #mondaymotivation #ADHDLife #cleaningtips #KCDavis #StruggleCare

Join Norman Rohr, CEO of FinBay, for an unfiltered dive into the world of modern marketing leadership. In this candid CMO Convo, Norman breaks down the real strategies for thriving in today's challenging business landscape - from navigating tight budgets and AI disruption to balancing strategic thinking with hands-on execution.

This episode is for the ones with the never-ending to-do list. The chores. The emails. The “OMG, what did I even do today?” moments. We're flipping the script on productivity and making our days WORK for us, not the other way around.Ash is diving into game-changing hacks like the Two-Minute Rule (seriously, just do it now), Time Blocking (hello, focus mode), and her personal favorite, the Big Three Method (because we love structure, not chaos). And if you've ever struggled to even start a task, the Five-Minute Jumpstart is about to be your new best friend.Remember, being productive isn't about doing more, it's about doing what matters. So, grab that planner, set those timers, and let's get stuff done. Because when you change your everyday, you change your life.Resources Mentioned:My Coaching ProgramWebsite: https://www.splashofash.comIG: https://www.instagram.com/a_splashofash/Facebook: https://www.facebook.com/asplashofashhEmail: Hello@splashofash.com

Are you feeling overwhelmed by your to-do list and would like to stop stressing? Tune in for a discussion with Risa Williams, LMFT, on her new book Get Stuff Done Without the Stress: 5 Secrets for Making the Best Use of Your Time and Achieving Your Goals for Greater Happiness.Moments with Marianne airs in the Southern California area on KMET1490AM & 98.1 FM, an ABC Talk News Radio affiliate! Risa Williams, LMFT, is an author, psychotherapist, psychology professor, and time management consultant. She's the author of five self-help books including: Get Stuff Done Without the Stress, The Procrastination Playbook, The Ultimate Anxiety Toolkit, The Ultimate Self-Esteem Toolkit, and The Ultimate Time Management Toolkit. She's also the host of The Motivation Mindset Podcast, which features organizational tools. She's been featured in Forbes Magazine, Business Insider, Parade Magazine, and Real Simple.  https://www.risawilliams.comFor more show information visit: www.MariannePestana.com

In this week's episode, I'm sharing something deeply personal—how I've navigated grief while still keeping my life moving forward. Losing my Grandma, Toy, was one of the hardest things I've ever walked through, and it completely shifted how I approached work, routines, and even self-care. Tbh, grief is exhausting, unpredictable, and often overwhelming, but I've found a few things that have helped me honor my emotions while still showing up for my responsibilities.If you're currently navigating grief or supporting someone who is, I hope this episode gives you permission to be gentle with yourself and take things one step at a time.Here's what you'll learn in this episode:How to determine what's truly essential and let go of the rest (without guilt!)Simple ways to prioritize your well-being when everything feels heavyWhy communicating your needs and delegating tasks creates space for healing| MENTIONED |⋒ Get on the waitlist for the BFF Membership ⋒ Get on the waitlist for the online business course ⋒ Sign up for the Hustle Sanely email list| RESOURCES |⋒ This episode's blog post⋒ Sign up for the Hustle Sanely Lifestyle course⋒ Shop planners & journals⋒ Get the free Hustle Sanely Workbook⋒ Instagram: @jessmmassey & @hustlesanely

How to Stop Procrastinating…AND Get stuff done? What do the achievers do differently from the people who are lazy, undisciplined or procrastinate? Can we choose to be disciplined- is there a fool-proof plan? www.maxfitnesscollege.com

Send us a textAre you tired of feeling burnt out, overwhelmed, and like nothing on your to-do list is ever done? This is the episode for you! Live from Book Soup, it's Risa Williams' talk with Mike Sonksen about tools from her latest book, Get Stuff Done Without the Stress! Recorded during the event last Friday, Risa talks to Mike about approaching time management and goals from a self-kindness mindset that allows us to befriend ourselves as we work on taking steps forward with things we want to do.They discuss:-Making a map of your goals-The Small Steps Journal-The Task Intensity Meter-How to keep different areas of your life in balance while still working towards big goals -How to develop a better and healthier relationship with yourself throughout all stages of progress on goals--Recorded live at Book Soup bookstore in LA on Feb. 21st, 2025 --A big thank you to Dan and Asha at Book Soup and to Mango Publishing for facilitating this book event, and to Mike Sonksen for being such a wonderful host for the evening! Thanks to everyone who came from far and wide to hear the talk - what a great crowd - thanks for a truly wonderful event!Hosts: Mike Sonksen, @mikethepoetla and Asha at Book SoupGuest Speaker: Risa Williams, risawilliams.com, getstuffdonebook.com, @risawilliamstherapy--Recorded live at Book Soup bookstore in LA on Feb. 21st, 2025 --Support the showFor info on books, workshops, guests, and future episodes, please visit: risawilliams.com.*All tools discussed on the show are meant for educational purposes only and not as a replacement for therapy or medical advice.

Running a business with ADHD is totally possible—but you gotta have the right systems in place. If you've ever felt like your ADHD makes it harder to stay organized, manage your time, or actually finish what you start, I get it. I've been there. But over time, I've figured out what actually works for my brain so I can run my business without constantly feeling overwhelmed or burnt out.In this episode, I'm breaking down some of my best ADHD-friendly productivity hacks—stuff that helps me get things done, avoid burnout, and actually enjoy running my business We're talking time-blocking strategies, self-care habits, the best apps to keep you on track, and how to manage those days when your brain just does *not* want to cooperate. Plus, I'll share a few tricks I use to make boring tasks way less painful and routines that actually stick (because let's be real, starting new habits can be a struggle).And if you've ever felt like ADHD is holding you back from being a successful entrepreneur, let me tell you—ADHD can actually be a huge asset. Once you figure out how to set up your business in a way that works for you, you'll realize how much creativity, resilience, and drive you bring to the table. It's just about learning how to work with your brain instead of constantly fighting against it.So if you're an ADHD entrepreneur trying to juggle all the things without completely burning out, this episode is for you!--Follow me on Instagram: @drmorganmeese | Join my Facebook Group: DPT to CEO | Ready to start your own cash based practice? Let's talk! morganmeese.com/bookacall |MUSIC: We Are The Best Team! by WinnieTheMoog Link: https://filmmusic.io/song/6235-we-are-the-best-team- License:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://creativecommons.org/licenses/by/4.0/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  Like our content? Buy us a coffee!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.buymeacoffee.com/buymorgancoffee⁠

This podcast is for leaders, clinicians, residents & students who need to get wildly important things done. It's about how to prioritize when so much of your work seems important. How to find balance when so much seems to be coming at you. How to get started at achieving your biggest goals. This episode will […]

This is a universal problem. All of us have stuff we have to do and we just don't feel like doing it. So either we don't do it and get behind or we do it but with much reluctance. Neither option is fun. So today, I'm sharing ten things that help me get my stuff when I don't feel like it. Helpful Companion Links Order my new book The PLAN or ask your library to consider carrying a copy. Episode #238: How to Get Stuff Done When You Don't Feel Like It  Episode #341: The Real Reason It's Hard to Get Stuff Done Episode #21: The Lazy Genius Does Laundry (see also: Episode #113: The Lazy Genius Does Laundry Updated!) Episode #51: The Lazy Genius Cleans the Bathroom The next Latest Lazy Letter comes out Wednesday, February 5th. Get on the list here! Sign up for the Latest Lazy Listens email. Grab a copy of my book The Lazy Genius Kitchen or The Lazy Genius Way! (Affiliate links) Download a transcript of this episode. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

From the edge of the Great Red Divide, the Blue Island in the middle of America, this is the heartland mamas Podcast with your host, Heidi HenryWho the hell are we as Democrats? Are we the GET STUFF DONE party of FDR, JFK, Johnson, Carter and Biden? Or are we the Centrist party of Clinton and Obama? Democracy, FDR, Jasmine Crockett, JFK, Johnson, Carter, Biden, Clinton, Obama, trump is a dick with ears, trump is a convicted felon, trump, health care, DNC, DPI, Democratic Party, Guns, Safety, armageddon, evangelicals are nuts,

If you've been listening to this podcast for a while, you know that I do an annual list of five unusual things to be thankful for each year during Thanksgiving week. In some cases they are my personal things – and in other cases, they are more observations of the world. In either case, I always bring the five things back around to what you can learn from them. Last year, I borrowed from what I was seeing my clients go through. This year, let's get personal. In no particular order, here we go: #1 – A lull in the action. Of course, we all need time to rest and recuperate – to rejuvenate ourselves. (I'll talk about this later.) What I found this year during a bit of a lull in my client load was the time to THINK.  I thought about the big stuff – the direction I wanted to take my business in, long-term goals, KPI's. I also thought about the small stuff – changes I wanted to make to programs, processes.  I came away from that time feeling more focused and determined. So much so, in fact, that I started building in 2 full days each quarter to work on items on my Action Plan. (aka Get Stuff Done days).  My message for you? Make sure you are allowing time in your schedule for what Stephen Covey calls Quadrant 2 activities – Important, But Not Urgent. Planning, organizing, creating the vision for your future. Whatever that looks like in your world.   #2 – Travel by myself. I did a pretty big thing this year – I took a full week of vacation, out of the country, by myself.  I had people who wanted to go with me…and people who were willing to go on their own terms. I said no to both.  As a single woman, I knew I needed to get over this fear of solo travel. What would people think? Would I be safe? Could I manage the literal heavy lifting by myself? I spent six days in a beautiful resort in the Dominican Republic. I did exactly what I wanted to do, when I wanted to do it. Ate when and where I wanted.  There were no other solo acts in sight. And guess what? I was perfectly okay with that. My message for you? What's your version of Solo Travel? Maybe it actually IS solo travel – or maybe it's saying yes to an activity that scares you, or saying no to something or someone that no longer serves you. Maybe it's seeking out a new position with a new company. Or starting your own business.  Calculate the risk, and if the math says to do it – jump.   #3 – Taking care of myself. I became a card-carrying member of Medicare this year, so I embarked on a massive journey to take care of some things I had put off when I had Obamacare.  Suffice it to say, there were tears of frustration throughout. I remember thinking “how do other people who perhaps aren't as intelligent as me, or have the mental faculties I have, navigate this? I spent hours upon hours following up with various medical specialists who had let my care slip through the cracks.  My message to you: Be your own best advocate. You can play the blame game – I admit to quite a bit of that this year – but you can also keep putting one foot in front of the other and get it done. Whatever it is for you – take care of yourself.   #4 – Doing the emotional dance. I'm not comfortable giving much detail here, other than to say that I learned some valuable lessons this year about how to process other people's opinions of me. How to sift through harsh feedback to determine what was valuable information for me to make changes in my life – and what was someone else's opinion of me and truly none of my business.  My message to you: Growth is rarely comfortable. It requires dissonance and discomfort – otherwise, we wouldn't see the need to grow. The real skill, as I see it, is the sifting part. Not making everything someone says to you mean something in you needs to change – and also not making everything they say mean NOTHING about you.   #5 – Saying it out loud. This one isn't really an unusual thing to be thankful for, but I wanted to include it anyway.  Somewhere along the way this year, I started telling my clients how much I appreciated them. Not in the generic sense, but in the very specific way in which they showed up in the world, in working with me, and in terms of their willingness to grow.  I've told a few clients about my three client tiers: Those I'm glad to see the back of (I'm thrilled to say I've had very, very few of these over the years), the meaty middle of clients I'm happy to work with, and the ones who make me light up when I get to interact with them (these are the only ones I tell about my tiers).  I tell them how proud I am of their willingness to change, how brave they were to reach out to someone like me in the first place, and how intentional they have been about making the changes they wanted to make.  And guess what? They open up and tell me how important I have been to them and how much they appreciate me. That they could not have done it without me.  My message to you: Tell the people in your personal and professional life how they have impacted you. Tell them about the growth you've seen in them. Let them know how you feel about them. Say it out loud. I bet you'll hear it right back. Everybody wins.   I hope you have some type of year-end review and planning for next year coming up. An opportunity for you to review what went well and not so well in 2024 – and the changes you want to make for 2025. Then map out the specific steps you'll take to get there, because a goal without a plan is just a wish.  Then go make 2025 full of unusual things to be thankful for!   Are you in the wrong job that chips away at you every day? The document and coaching programs offered by Exclusive Career Coaching will help you find a job that uses your zone of genius, recognizes your value, and pays you what you're worth.  If you're ready to take your job search to the next level by working with a highly experienced professional with a track record of client success, schedule a complimentary consult to learn more:  https://calendly.com/lesaedwards/zoom-meetings2  

Nutrition Nugget! Bite-size, bonus episodes offering tips, tricks and approachable science. This week, Jenn is talking about temptation bundling. Have you heard of it? You've probably even done it before. Temptation bundling is when you find things or activities that you want to do and tasks that you don't necessarily want to do or have been putting off, and doing them together. Tune in to hear some of Jenn's examples and how you can use this strategy to get more things done, plus how it ties into your Halloween candy! Like what you're hearing? Be sure to check out the full length episodes; new releases every Wednesday.  Have an idea for a nutrition nugget?  Submit it here: https://asaladwithasideoffries.com/index.php/contact/       RESOURCES:Become A Member of Salad with a Side of FriesJenn's Free Menu PlanA Salad With a Side of FriesA Salad With A Side Of Fries MerchA Salad With a Side of Fries Instagram

Change is a constant part of life, especially for teens. Whether it's something small like a schedule change or something huge like moving to a new school or dealing with a family breakup, change can feel overwhelming. In this episode, Joey Mascio breaks down two levels of change: the small, everyday disruptions, and the big, life-altering events. Learn how to roll with the punches, handle shifting friendships, navigate changes in family dynamics, and come out stronger.--My new course for tweens and teens, "Get Stuff Done and Have More Fun" is now live! It can only be accessed in my gamified mindset training app for teens, Sidekick to Hero. Go to www.sidekicktohero.com to start a two-week free trial.--Follow me on Instagram! www.instagram.com/sidekicktohero--Joey Mascio is a teen confidence coach and motivational speaker. He helps teens eliminate self-doubt, manage emotions, develop social skills, and achieve their goals. He was a middle school teacher and counselor for 7 years, a former Disneyland performer, and an experienced improv comedian. He uses his Masters in Education, Bachelors in Creative Writing, and two professional life coach certifications to teach powerful resilience tools and strategies to teens through humor and stories.

Subscribe to Mamamia Have we always been creative? Well, sort of. In this very special episode, Mia, Holly and Jessie unpack how their MO in life is to harness creativity at work and at home to get stuff done -- while still having fun. Mia shares a story about Mini Mia taking a special bag of clothes to kindy for important outfit changes (who'd have thought it?!). Jessie thanks a teacher who encouraged her writing, despite a tricky problem. And Holly asks if their life MO extended to following the instructions when playing with LEGO® -- or did they go full rogue and make their own creations? END BITS: Sign up to the Mamamia Out Loud Newsletter for more Mamamia Out Loud updates and behind-the-scenes content in one place.  Want to try our new exercise app? Click here to start a seven-day free trial of MOVE by Mamamia  GET IN TOUCH: Feedback? We're listening. Send us an email at outloud@mamamia.com.au Share your story, feedback, or dilemma! Send us a voice message Join our Facebook group Mamamia Outlouders to talk about the show. Follow us on Instagram @mamamiaoutloud CREDITS: Hosts: Holly Wainwright, Mia Freedman & Jessie Stephens  Senior Producer: Emeline Gazilas Audio Producer: Leah Porges Mamamia acknowledges the Traditional Owners of the Land we have recorded this podcast on, the Gadigal people of the Eora Nation. We pay our respects to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander cultures.Become a Mamamia subscriber: https://www.mamamia.com.au/subscribeSee omnystudio.com/listener for privacy information.

What comes to mind when you hear “boss mom”?A female CEO at a big company? A mom who's always side-hustling? The founder friend with a big dream who's scaling it to reality? Yes, yes, & yes!  But, being a boss mom is so much bigger than women in business.My guest today is Dana Malstaff, the Founder of Boss Mom. Dana has been on my dream guest list after she was so influential in my journey to starting my own business. She's an expert when it comes to teaching women how to harness the superpower of being a mom and how it makes us unique when we're reaching for our goals. 3 things you'll learn in this episode:Why moms have to run their businesses differentlyHow growing as a person will directly influence how we grow our businessA brilliant strategy for getting work done with kids underfootConnect with Dana:Connect with Dana on Instagramwww.boss-mom.comNetwork with other moms in business with BossMom+MY BURNOUT RECOVERY STORY + $10 OFF HAPPY JUICETAKE THE PERSONALITY PATTERN QUIZ!APPLY FOR 1:1 COACHING WITH MICHELLEFB COMMUNITY: The Calm Mom CollectiveJOIN ME ON INSTAGRAM:@itsmichellegrosser“I love The Calm Mom Podcast!” ← if that sounds like you, please consider rating and reviewing our show!  This helps us support more women, just like you, on their motherhood journey.  Click here, scroll to the bottom, tap to rate with five stars, and select “Write a Review.”  Then be sure to let me know what you loved most about the episode!

Where are my fellow control freaks? Such an interesting and way more helpful perspective to rethink and redefine perfectionism. You know when you read a book and it's so groundbreaking and helpful, you can't help but tell all your friends, post about it? Well, I was the recipient of essentially being attacked on all sides that I needed to read this award-winning book, The Perfectionists' Guide to Losing Control by Katherine Morgan Schafler. Katherine is a seasoned psychotherapist and former in-house therapist for Google, with a BA in psychology from Berkeley and 2 masters from Columbia University and I've got her incredibly refreshing and game-changing approach broken down today. We talk about self-punishment vs. discipline. We talk about adaptive and maladaptive perfectionism and why restoration and resting feels like failure to perfectionists - and my favorite, control vs. power. I really am super excited for you to hear it and can't wait to hear what type of perfectionist are you!Timestamps:[00:10:01] Redefining Perfectionism[00:13:14] Gender bias in language.[00:17:22] Perfectionism and power seeking.[00:23:10] Five types of perfectionism.[00:27:21] Parisian Perfectionists and Relationships.[00:31:26] Knowing your type of perfectionism and collaborating with others[00:34:10] Self-worth and self-esteem.[00:39:03] Rethinking self-punishment and discipline.[00:42:14] Emotional education and self-compassion.[00:50:07] Resisting rest and restoration[00:54:12] Restoring and emptying out.[00:58:37] The Power of Play.[01:02:07] Presence and Power.[01:07:37] Gray rocking techniqueKatherine Morgan Schafler - Guest Links:The Perfectionists Guide to Losing Control - A Path to Peace and PowerWhat kind of Perfectionist are you? Take the QuizKatherine Morgan Schafler - IGReferences mentioned:Schedule a FREE breakthrough call with me Want to take these ideas and apply them to your life? Let's do it!DOWNLOAD the free PDF - 40 Simple Ways to Add Energy To Your Day- get a quick burst of energy right now and KEEP IT!Surprisingly True Useful Fun Fact Research Be sure to rate, review, and follow this podcast on your player and also, connect with me IRL for more goodness and life-changing stuff.AllisonHare.comFollow me on Instagram, LinkedIn, Facebook, and YouTube.Schedule a FREE breakthrough call with me Want to take these ideas and apply them to your life? Let's do it!DOWNLOAD the free PDF - 40 Simple Ways to Add Energy To Your Day- get a quick burst of energy right now and KEEP IT!GET the Effectiveness Booster - Shift your priorities to what matters most in less than a minute!Reb3l Dance Fitness - Try it at home! Free month with this link.Personal Brand - need help building yours? Schedule a call with me here and let's discuss.Feedback and Contact:: allison@allisonhare.com

This week, we're learning from Jennifer Krapp, head of restaurant operations at The Indigo Road Hospitality Group. You can hear her career journey here and thoughts on mentorship here if you missed them. In this episode, she shares what she's learned it takes to lead and succeed in hospitality.Listeners will learn:The importance of holding people accountable while still making them feel respected and motivated to learn (00:46)How to communicate effectively when holding others to a standard without hurting their feelings (01:49)The necessity of taking immediate action and following through on tasks to avoid being overwhelmed (02:19)How being reliable and getting things done for your team builds trust and integrity (03:00)The value of being part of a team where everyone is pushing themselves to be better and working towards the same goals (03:42)How being surrounded by motivated and inspiring people can drive you to improve and step up your own game (04:26)New to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

The Greens pulled off an all-time best performance in the 2024 General Election, doubling their vote share to a historic high of 6.4% and winning four MPs. But can they handle the transition from outsiders to effective Parliamentary party? How do they square the need to remake Britain as a low-carbon economy and the traditional Green suspicion of development? And can they peel away disillusioned left voters from Labour? Co-leader Carla Denyer talks to Andrew Harrison about another green world.     • “Rachel Reeves' line that ‘there is no money' is pretty misleading… This is one of the richest economies in the world.”  • “There are policies everyone agrees on… but only the Greens are offering them.”      Support us on Patreon to get early access to all our live tickets plus mugs, t-shirts and more.     Presented by Andrew Harrison. Produced by Jade Bailey. Theme music by Cornershop. Managing Editor: Jacob Jarvis. Group Editor: Andrew Harrison. OH GOD, WHAT NOW? is a Podmasters production.    www.podmasters.co.uk Learn more about your ad choices. Visit podcastchoices.com/adchoices

Sometimes without realising it, we lapse back into old behaviours.Sometimes we're hot and we're cold.Getting dressed to do a workout and returning emails instead.Arriving late to an event with no clear reason as to why.Behaviours we've worked hard to change, sometimes rear their ugly heads.This is what happens when choices we make in a hot state (In the heat of the moment) differ from intentions we have in a cold state (when we are able to reflect on the alignment of our actions and our values).It's when we're in a hot state that we make poor decisions that often lead to shame spirals, frustration or negative outcomes.Osher reflects on making choices when we're in cold states in the hope that we can stay on track and choose things more in alignment with our original intention. For previous episodes, to get on the mailing list and to get in touch, go to oshergunsberg.comIf you want to you can drop G a DM hereWatch full guest episodes on YouTube here Hosted on Acast. See acast.com/privacy for more information.

Rachel Stanley came to Banzai in 2019 with over 10 years of SaaS onboarding, training, implementation, consulting, e-Learning, customer success, adoption and support experience. When Rachel joined Banzai, Customer Success was the only customer-facing job function.  Since then, Rachel has added Onboarding, Support and Customer Marketing successfully creating a Customer Experience organization that has driven best-in-industry customer satisfaction and grown Banzai's Net Retention Rate (NRR) significantly. Rachel is passionate about building high functioning teams that consistently hit their objectives. Previously, Rachel has held roles at Amazon and ACS Technologies. Rachel lives in the Seattle area.   Questions · Now, we always like to give our guests an opportunity to share a little bit about their journey. So, could you share with our listeners, how it is that you got from where you were to where you are today? · Now, could you tell our listeners a little bit about Banzai and what you guys do? · Banzai focus is really on events and your target is really your marketers are your customers. What would you say are some of your customers main pain points? How is it that you're able to overcome some of those and successfully have a high retention rate because ideally, that's what all organizations aim for, to keep the customers that they have for a lifetime. · Now, seeing that you've been in the Customer Success space for quite some time now, what are some of the emerging trends that you are seeing in the Customer Success space that you believe if that trend continues in a positive way will help to enhance customer experience? · Now, Rachel, can you also share with us what's the one online tool, resource, website or application that you absolutely cannot live without in your business? · Could you also share with us maybe one or two books that you've read, it could be a book that you read recently, or even one that you read a very long time ago, but it has had a great impact on you, and maybe even your development and just your continued growth? · Could you also share with our listeners, what's the one thing that is going on in your life right now that you are really excited about? Either something you're working on to develop yourself or your people. · Now, our listeners would have tapped into this episode, and they're quite intrigued with you, Rachel and they'd like to know how they can reach out to you online where can they find you online? · Now, before we wrap our episodes up, we always like to ask our guests if you have a quote or a saying maybe something that you revert to or use if during times of adversity or challenge, this quote kind of helps to just get you back on track or get you back refocused. Do you have one of those? Highlights  Rachel's Journey Me: Now, we always like to give our guests an opportunity to share a little bit about their journey. So, could you share with our listeners, how it is that you got from where you were to where you are today?   Rachel shared that beginning of her career, she was actually an office manager for many years and an Executive Assistant. So, her customer base was very internal. And then she took the opportunity at ACS Technologies to apply for, she was an Executive Assistant office manager and applied for a onboarding, like specialist or an onboarding role. And so, that was her introduction into customer facing. And from there, it just kind of took off. She went from onboarding to an actual, like implementation consultants, than she ended up leading that team. And so, they mainly focus on training and implementation professional services.  And then coming into Banzai, was really when she wanted to break into customer success, it was still kind of new back then, it's really developed over the years. But at Banzai in the last five years, she's just grown so much, thankfully, there's so many resources like this podcast out there that really explore all the areas of customer experience. So, at Banzai, like Yanique just said, it basically grew from customer success, and then added onboarding and adoption and support and customer marketing has been the latest addition.   About Rachel's Company – Banzai Me: Now, could you tell our listeners a little bit about Banzai and what you guys do?   Rachel shared that Banzai is a Mar Tech company. So, they're all about providing tools that give marketers data. And so, right now, their products are mostly event focused, they have a webinar platform, and then a platform/service that drives registrations to field marketing events. But they are this year is really exciting and they're looking at a bunch of different acquisitions that they're mainly focused on how to provide data to marketers. So, they have visions of becoming a platform that has a tonne of tools for marketers to become a Banzai customer. So, for her this year, cross sell is a big focus.    Strategies for Enhancing Customer Retention in Event Marketing Me: So, Banzai focus is really on events, as you said, and your target is really your marketers are your customers. What would you say are some of your customers main pain points? How is it that you're able to overcome some of those and as I mentioned when I was reading your bio, successfully have a high retention rate because ideally, that's what all organizations aim for, to keep the customers that they have for a lifetime.   Rachel shared that she'll specifically talk about their webinar platform customers, because that's the bulk of their business at the moment. So, the problem they often come to them, she would say most have already at least started a webinar programme, some customers are just starting but their main segment or ICP (Ideal Customer Profile) is mid-market, so most of them have done a webinar programme before but it's been clunky, they feel like their other platform wasn't engaging, and they didn't know how to prove the ROI of their webinar platform.  And so, what they really focus on is, thankfully, their platform is super easy, super clean, and all of that. So, they obviously want to make sure they use all of the features, all of the engaging features to help their audience engage more, but then they also point out all the data they have on the back end that helps them prove the ROI. And so, since their customers are marketers, they're obviously, most of their objectives are providing MQLs (Marketing Qualified Lead) and things like that.  And so, things like their focus rate, like being able to see who was the most engaged in a webinar really can provide like a lead score for them, and then push people over to sales and provide MQLs. And so, that's really where she thinks instead of just kind of letting them just get on the webinar platform and just run a webinar, they're really focused on how to improve the webinar, how to make it more engaging, and how to deliver the data that helps them move those prospects to the next stage of the opportunity.   Emerging Trends to Enhance Customer Success Now, seeing that you've been in the Customer Success space for quite some time now, what are some of the emerging trends that you are seeing in the Customer Success space that you believe if that trend continues in a positive way will help to enhance customer's experience…..generally speaking?   Rachel shared that that's a great question. She thinks internally, like the trend that we're all kind of looked at and focusing on is AI. And so, how can we utilize AI? And she thinks all of us, especially people that work in customer experience, we tend to all really care about people, like we have a lot of empathy, there's definitely like a persona.  And so, she thinks there's some concern in the AI space that like we don't want to be replaced by robots, or probably any function is worried about that. And so, she's trying to learn as much as she can about AI and explore different tools and how it's being implemented. And what she thinks is, we really need to lean into how AI can help us be more efficient, but not replace us, like how can AI free up more of our time to focus on our customers and make sure they're getting the most value out of our product or service?  And so, what she's seeing right now, like with support is, AI can help find an answer quicker, or kind of write a draft of a response to a customer, instead of just like, automatically sending a response to a customer like we've all had the experience of calling in, and they're like asking you to say and it's a robot, like asking you to say what your problem is, and you end up kind of screaming at the phone asking to talk to a representative. That's not the experience she wants for their customers.  And so, what they're leaning into is more like internal efficiencies and she thinks what that allows, it's good for morale, too, because freeing up time allows people to lean into their sweet spots and what they're passionate about, and what she's seeing with CSM (Customer Service Management) specifically is allowing them to spend more time on things like a QBR or just checking in on a customer or joining one of their webinars, things like that. And so, she thinks that's a positive that if we can keep freeing up more time, then that's a trend she wants to continue to lean into.   App, Website or Tool that Rachel Absolutely Can't Live Without in Her Business When asked about an online resource that she cannot live without, Rachel shared that Intercom for them, that's the tool they use for their Support Chat. It also allows them to do like in app pop ups, it could be anything from like a banner announcement to a survey, or announcing a feature release, things like that. It's what allows them to provide fast 24/7 support. For us a webinar, they have customers around the world, and they believe 24/7 support is essential because if something's wrong, it's super stressful in the moment, like, imagine if this podcast was live and there's a technical difficulty. So, Intercom is what allows them to do that and what allows their customer marketing to advertise things, but it's also like how they do like in app onboarding like a product tour when new customers initially joined. So, it's an essential tool for them.   Books that Have Had the Biggest Impact on Rachel  When asked about books that have had a great impact, Rachel shared that over like the Christmas and New Year's break, she read two books that have really kind of framed a theme for her this year. And it's Essentialism: The Disciplined Pursuit of Less by Greg McKeown and The Lazy Genius Way: Embrace What Matters, Ditch What Doesn't, and Get Stuff Done by Kendra Adachi. And both of them aren't necessarily like business books. So, she likes books like that, that you can apply to your personal life and to work. And they kind of have a similar theme and actually though, she read The Lazy Genius Way first, and in that book, or maybe it's her podcast, but she recommended Essentialism.  She said, she reads it reads it once a year and basically Essentialism talks all about doing less but better. And The Lazy Genius Way, her tagline is “being a genius about the things that matter, and lazy about the things that don't.” And so, going into this year with her team, she's just really been talking about like an essentialist mindset. And it goes back to even her original customer facing days of training where she talked a lot about first you focus on what's essential, then what's important, then what's helpful, like when training the customer, and she thinks they can apply that with their own workload, like her team's job is never done, there's always something they could be doing more and better and they get a lot thrown at them. And so, to help with overwhelm and burnout, then focus on okay, but what's essential, like what's essential today, what's essential this quarter for them to hit their objectives and their goals? And it's really been helpful for her personally, and for every member of her team.    What Rachel is Really Excited About Now! When asked about something that she's really excited about, Rachel shared that at the risk of repeating herself, it really is essentialism, even in her personal life, she's trying to just shed doubt, like even parenting, it's kind of like a minimalist in a way but a little bit different. So, she's trying to simplify her life and really focus on the things that are going to make the biggest difference like personally, she's trying to exercise more and eat less sugar like things like that that are essential. And then at work, she's really been focused on like picking the three things that she has to do, like the most essential things in a day and trying to let go of creating a to do list that's 20 things long and feeling like she failed when she didn't do it at the end of the day.   Me: That's a good one. She shared that which is definitely her old way of operating and so ending the day feeling successful is way better.   Me: I agree, especially if psychologically you've conditioned your mind that if the list is smaller and definitely you've done in chunks and more manageable, then it makes it more realistic and provides you with a better transition from day to day, because as you said, you don't feel like you have failed and you feel successful going into the next day.    Where Can We Find Rachel Online  LinkedIn – Rachel Stanley Website – www.banzai.io   Quote or Saying that During Times of Adversity Rachel Uses When asked about a quote or saying that she tends to revert to, Rachel shared that she's going to stick to kind of the theme of the last few questions and because she really does go back to the two quotes of the books she mentioned. Because her biggest weakness is more being a perfectionist and an overachiever. So, “Do less but better.” and basically, “Be a genius about the things that matter and lazy about the things that don't.” It's okay to be lazy.   Me: I love it. Well, Rachel, thank you so much for taking time and coming on our podcast and sharing all of these great insights, sharing about your company, Banzai and also about customer success, and some of the trends as it relates to AI that you believe should continue definitely to free up people's time. As well as what you're working on as you're going forward. So, we just want to extend our deepest gratitude to you.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Essentialism: The Disciplined Pursuit of Less by Greg McKeown •     The Lazy Genius Way: Embrace What Matters, Ditch What Doesn't, and Get Stuff Done by Kendra Adachi    The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Episode 263: Are you ready to level up your productivity? In previous episodes, Nat has touched on her motivations, her business goals, and where she wants to be, and now she's diving into how she makes it happen! Nat discusses her 10-step approach and how she's customized helpful tips from several different inspiring people's routines, including Amanda Goetz and Grace Beverley. Whether it's emphasizing the importance of prioritizing tasks that truly move the needle forward, simplifying your daily decisions, or blocking off time for yourself to focus on something important, Nat shares lots of relatable examples from her own successful routine. If you're looking for some great strategies to boost your productivity while maintaining a healthy work-life balance, this episode is for you!    Thank you so much for being a part of our podcast community! Please be sure to rate, follow, review, and of course, post to your highlight reel. Follow your host Natalie on Instagram @nataliebarbu and @therealreelpodcast.      Thank you to our sponsors for making this episode possible. Check out these deals just for you:    OUAI - Get on your OUAI to save for the holiday. Go to theouai.com for 15% off sitewide and enter promo code REALREEL.  Learn more about your ad choices. Visit megaphone.fm/adchoices

So we've tried to make the rest of 2023 easier, but even when we have a better understanding of what is going on, it can still be hard to get stuff done. When the rubber meets the road, it's common to feel like we're stalling out. Today's episode is like learning a language. I want to share some broader perspectives on getting your stuff done so that you can orient yourself better in your daily life. And of course there are some practical tips in here, too, have no fear. Let's jump in.Helpful Companion LinksEpisode #339: How to Make the Rest of 2023 EasierEpisode #238: How to Get Stuff Done When You Don't Feel Like ItEpisode #334: How to Create a Relaxing Home RoutineOlive & June Quick Dry PolishSign up for the Latest Lazy Listens email.Grab a copy of my book The Lazy Genius Kitchen or The Lazy Genius Way! (Affiliate links)Download a transcript of this episode. Hosted on Acast. See acast.com/privacy for more information.