Podcast appearances and mentions of Kenneth H Blanchard

Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service.    Dave Stubberfield is the director of Carter Consultancy and specializes in enabling cultural transformation to help businesses achieve greatness. They are the authors of Supercharging the Customer Experience: How Organizational Alignment Drives Performance.   Questions · We always like to ask our guests if they could share in their own words a little bit about their journey. So basically, how it is that you got from where you were to where you are today. · Now, the both of you teamed up together and wrote this awesome book Supercharging the Customer Experience. Can you share with our listeners a little bit about the book, maybe two or three overarching themes that the book focuses on and who is the book geared towards? · What are maybe two or three behaviors that you believe is critical for customer success in a business both from an employee perspective and from the leadership perspective. · So, could you share maybe just some insight for us on what you believe is the future of AI as best as you can, because AI does cover a lot of stuff. But what do you believe is the future of AI? And how will that impact human interaction? · So, can you also share, and each of you can give me your answer to this particular question. What's the one online resource, tool, website or app that you absolutely cannot live without in your business? · If you could share with me maybe a book that you read recently, or even a very long time ago, but it has still had a very great impact on you, whether from a professional capacity or even a personal development capacity. · Now, can you also share with us what's the one thing that is going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people. · Where can listeners find you online? · Now, before we close off the episode, we always like to ask our guests, do you have a quote or a saying that in times of adversity or challenge you will tend to revert to this quote if for any reason you get the real or you get off track, the quote kind of helps to get you back on track. Do you have one of those? Highlights Alan and Dave's Journey Me: We always like to ask our guests if they could share in their own words a little bit about their journey. So basically, how it is that you got from where you were to where you are today.   Alan Williams: Alan shared that he started off in commercial hospitality management. So, he remembered being at school thinking, he wants to go to university, but he wants to do a degree that's going to help him get a job.  And he really didn't like the idea of what he at that time considered to be really boring businesses like banking, where you're sat in an office all day. And he was lucky enough to get a holiday job in a hotel, and he thought that's it, exciting, looking after people, fun.  So, that was the beginning. And then he moved somewhat later in his career into workplace management. So you might know it as facilities management, so all of the services in workplaces offices, and he referred to them those offices actually, as they're really hotels with desks instead of beds, that's the only difference. And then he set up SERVICEBRAND GLOBAL in 2005, and he's been helping progressive leaders in organizations around the world since then, using what he learned in the hospitality sector.  Dave Stubberfield: Dave shared that for him, he guesses similar to a degree. So, he was just about leaving school and the careers advisor said, you've got the potential to go to university, but he didn't really know what for. So, he decided against it and tried the apprenticeship route in the corporate space, which he loved, and a lot of customer facing roles. Then there was an initiative called Lean, where he became kind of a Six Sigma qualified individual. And then it just kind of spiraled into attaching customer experience to the continuous improvement framework, really. And how changes adapt in organizations. And then, 2020 set up Carter Consultancy, and he hasn't looked back since. So yeah, he loves what he does.   About Alan and Dave's Book – Supercharging the Customer Experience and Three Overarching Themes the Book Focuses On Me: All right, thank you so much, gentleman. Now, the both of you teamed up together and wrote this awesome book Supercharging the Customer Experience. Can you share with our listeners and either of you can answer this question, a little bit about the book, maybe two or three overarching themes that the book focuses on and who is the book geared towards?   Dave Stubberfield: Dave shared that he's known Alan for a few years now. But it just so happens that they were interested in creating a customer experience development programme for the BQF, The British Quality Foundation. And the President kind of joined them together and said, “Look, you're both trying to achieve the same things.” So very, very quickly, during their initial meeting, they realized that they are very aligned in how they think and what they wanted to achieve. And through the development of that programme, and Alan out of the blue turns and he said to Dave, “This has got the makings of a great book. Do you want to write one?” And like a rabbit in the headlights, he just kind of froze, and then said, “Yes, let's do that.”  And so, through Alan's guidance from his previous experience of being an author, he's brought him on that journey with him and he's really, really enjoyed it. And the foundation to the book really stemmed from the training, the development programme they put together, which is really all about putting CX into context. They believe there's a lot of content out there. He's going to leave Alan to drop the question in a second, but they believe there's a lot of content out there. But they believe that the actual application of customer experience doesn't happen as frequently as it should, which led us to the question, Alan?   Alan Williams: Alan shared that's right. When they were thinking about the book, they were thinking, well, how is this book going to be any different to all of the others out there on the topic of customer experience? Because don't know if you've checked, but there's just like so many books on the topic. And they just found themselves with this question, which is, “With all the content on the topic that's out there, why is great customer experience so rare?” It doesn't make sense if there's all that resource out there to guide people.  And that was what Dave's just touched on there that the problem, and the challenge is that so much of the time people are focused on content, and knowledge, rather than the practical application of that knowledge on a day in day out basis. And that's why the great customer experience is so rare. And in the book, they provide a framework that helps you whatever sector you're in, wherever you are in the world, whatever the size of your organization provides you with a framework that can help to guide you create your own customer experience strategy that suits your own particular individual circumstances.   Me: All right, so let's use a use example, a use case, I like the fact that you gentleman said that you want to focus on the practical because you are very correct. There are many, many books out there on CX and EX. And you read the content, and it's focused on knowledge, the definitions, the theory, but how does that really work with an organization, with people, with their behaviour, we getting them motivated with having them intrinsically applying that in every single interaction regardless of the channel that they're serving the customer on. So, you can choose a business, I will leave it up to you in terms of the use case, just give us an example of based on the framework that you have in the book, how does this really apply to a business?   Alan Williams: Alan shared that he's not even going to choose a particular business. He thinks that sometimes when you do that, you're kind of dragged into generalization. So, he's just going to tell you a story. And it was a business that he was working in and they focused really hard on everybody that was in the organization understanding that they were part of delivering a great customer service and their job was to make their customers and clients feel important, that was the reason that they were all there.  And he remembered on reception, they were expecting a guy attending a very important meeting. And so obviously, they knew in advance that he was arriving, and they have pre-prepared a name badge, they also aimed to greet people before they introduce themselves in this particular environment. And so that happened, the receptionist greeted the gentleman by name, but they had not expected one thing, and that is that he brought with him a small terrier dog. Now, the receptionist actually said to him, complimented him on the dog, and then said, “And now Sir, if you could just lift him up in front of the camera.” and produce a name badge for the dog. And the guy went into the meeting room and announced to the people from the client organization, “That is the best welcome I've ever had anywhere in the world.” And then the meeting was a great success, down to that receptionist. So, the reason he loves that story is because it really emphasizes the importance of people understanding the big why they're there, rather than getting consumed and distracted with the small tasks that they might have to do in order to satisfy them.   Behaviours that are Critical for Customer Success in a Business from an Employee Perspective and from the Leadership Perspective Me: Now, based on your research, and your experience, both of you in the CX space, if you were to choose maybe two or three behaviours that you believe is critical for customer success in a business, and I'm not just talking from the employee perspective, but also from the leadership perspective, like what are the three key behaviours that will more than likely lead to a culture where people have that customer centric mindset, regardless of the type of customer, how complex the problem or issue might be, but they're always driven by that because of those core behaviours. Would you be able to identify what those if you were to pick three, what those would be?   Dave Stubberfield: Dave shared that he can start with one for sure. And the one that leaps out with him is Empathy. And that runs from a kind of a customer facing team into the customer, but like you said, it's the leadership into to the rest of the teams and the organization. He thinks having that empathetic understanding of what people might be trying to do, or what they're going through, is so powerful.  And we're stepping into the realms of emotional intelligence here. And to the point that Alan's just made in that in that story, which is fantastic. People have to buy into that, right. So, they have to buy into that culture of trying to achieve and deliver that experience, not once but every single time. And he thinks that starts with a lot of empathy. He knows some leaders that are not very empathetic, shall we say, and don't understand why they can't achieve the results they want to achieve, not only in the business, but in the customer experience space as well. So, he would lead with empathy being one of the most powerful ones because it unlocks so much. Alan, I don't know if you've got anything to add to that at all?   Alan Williams: Alan shared that he'll go with number two, though, which he thinks is about positivity. So, when a customer asks you for something, the answer is yes. And it might not be exactly what they were expecting or had asked for. But how often do you hear, no, can't do that. And that's really not a good start to a conversation. So, he'd follow empathy with Positivity.   Dave Stubberfield: Dave stated that he would go number three is probably Communication. And that he guesses all ties everything up together nicely. He thinks sometimes, again, starting at the top with leadership, they might send a message once, whether it's via email, or it could be in person, it could be a presentation, and some people think that they can just deliver that message once and everyone gets it and understand it, it needs to be reinforced, it needs to become part of the embedded as part of the DNA of the organization. And that message needs to be repeated so it's understood and lived every single day. And he thinks having a great deal of empathy, and positivity, it just needs to be reinforced through communication, he personally believes.   Alan Williams: Alan asked can they give you just one extra one as a bit of added value. So, he'd go with Obsessive Attention to Detail. And this is kind of every person, every day, every minute, because consistency is what makes the great businesses set apart from those that are good some of the time. And that's because everybody in the organization knows the fine detail of what's required, and is then committed to delivering that every single time.   Me: All right, so Empathy, Positivity, Vommunication and Obsessive Attention to detail. Okay, thank you so much, gentlemen.    Insight on the Future of AI and How it Will Impact Human Interaction Me: Now, I liked the fact that most of what you talked about focuses on people, focuses on behaviour, focuses on relationships, practical things that we can see, things that we do every day. I found, and I'm sure you've seen it as well, that in the last, I would say, maybe two or three years or even before but definitely in the last two or three years, there has been a lot of emergence in the space of technology with artificial intelligence. And I find that organizations sometimes may not necessarily be integrating it or using it in the best way possible to ensure that it's not replacing humans, but more so helping humans that can really help the overall experience.  And I'll give you an example. Over the weekend, I had a friend that has a mobile modem and we were having some issues adding some data to it and we called our local telecommunication company, reached out to them through their website. Actually no, we did it through their app that was on the phone, but the app has a Bot at the top and the bots name was Ruby. But Ruby can't answer any questions, Ruby doesn't remember what you told her before. And so, you tell Ruby, I'd like to speak with a representative, Ruby starts a conversation again, “Please provide me with your name and account number. Please tell me exactly what your query is about.” And I told Ruby that before and I felt like I was going in circles, it was just crazy. So, could you share maybe just some insight for us on what you believe is the future of AI as best as you can, because AI does cover a lot of stuff. But what do you believe is the future of AI? And how will that impact human interaction?   Dave Stubberfield: Dave shared that it's really interesting. And they cover a lot of this in the book. And honestly, you could spend hours upon hours doing research. And he kind of immersed himself into this. You're spot on, AI is kind of forefront of technology at the minute, everyone seems to be dipping into it. You've also got augmented reality that people are looking at as well and they are fantastic things, and it's just incredible what some of these things can do. The problem that organizations have today is they see something shiny, something sparkly and go, right, we need that. And they try and integrate it and it's just kind of a lift and shift, kind of slot it into a place, and it fits in just or they've squeezed things around, and they go perfect. We can take our AI integration box off, we've done that.  But like you've just said there, there's not been any kind of sort of thinking or thought process around how we actually integrate that to the all of the other services and ways of communication that we have as an organization, that omni channel element hasn't been considered, we just see AI as a way potentially to do something with generative text, for example. And we go yep, okay, we can we can get that in, we can do that there, and boom, it's done. It's thinking about the entire process.  And he thinks another element to that is, let's say one organization in a certain industry does something that's quite revolutionary. Other companies in the same industry or even outside the industry might try and replicate that and they haven't considered how they operate as an organization, the value they deliver to their customers, and if it actually works. He thinks a lot of people feel like they might miss the boat if they don't sort of get on board with the technology bus, because it's just constantly changing. So, there's a lot of risk when it comes to technology, you need to do your research, your homework and what fits for the business.  And for him, it's thinking about it from a people point of view, technology's forefront of the minute AI, you name it, there's lots it can do. But it needs to work for people. And that's the thing, really, he thinks sometimes isn't considered. So, that would be his thought. Alan, I don't know if you've got anything to add to that at all.   Alan Williams: Alan shared that he thinks that the issue is that people consider technology to be an alternative solution, whereas in fact, it should just be a support to people. So, when you've got predictability and high volume, then sure, he thinks technology can be a massive help in that sort of situation. But where you've got unpredictability, and perhaps volume that is up and down, then it's much less helpful. And it might be that a human being could deal with that much, much better. So, the big thing, though, is this thing about technology being a tool, rather than the be all and end all and he liken it to a scalpel, a scalpel in the hands of a really experienced surgeon can save people's lives. But in the hands of somebody who doesn't know what they're doing can be really dangerous. And it's the same with tech and customer experience.   App, Website or Tool that Alan and Dave Absolutely Can't Live Without in Their Businesses When asked about an online resource that they can't live without in their business:  Dave Stubberfield: Dave stated what a question. He's going to be totally contradictory to what he just said, he going to go ChatGPT. So, he uses that as a bit of a sounding board, really. So, in his organization, it's just him. So, sometimes when he has a bit of an idea, he thinks, “Oh, okay, maybe I should post it on social media or I should do this and have a bit of an idea.” He will often ask Alan because they are very alike, but sometimes he will just put a bit of a question into ChatGPT and asked for maybe what's relevant or how he should do a certain thing. And knowing that it's not always 100% accurate, he uses that as kind of as a gauge really to see if he's on the right track.  It's funny, he will put something into ChatGPT, for example. Let's say he wanted to do a LinkedIn post this week and he might say, “Give me five myths about customer experience that we can debunk.” And he might find one of them, he goes, “Well, that's not a myth at all. That's the complete truth.” So, he might swing it in a way that he thinks is his own personal view and opinion. And he uses that as kind of a something to generate a bit of a conversation with himself rather than just talking to the brick wall. So for him, he quite often uses ChatGPT, he would say he's using it daily, which is, it's mad really how it's become so prominent in people's lives.   Alan Williams: Alan shared that he's going to add to his CV that Dave asked him before ChatGPT that'd go down really well. His, is his Outlook Calendar. He's a bit too reliant on this. Basically, if it's not on the calendar, he's not there. And occasionally, he was telling somebody just the other day how he was just about to go into a lunch meeting and he got a message from somebody saying, “Really looking forward to seeing you for lunch today.” And he had to have a very quick lunch meeting and then get to the other one and not tell the person. But his calendar is his.   Me: So, Calendar and ChatGPT. Excellent.   Books that Have Had the Biggest Impact on Alan and Dave Me: Now, I usually ask the question, what book or books have had the biggest impact on you? I noticed in your book, which I love about how the layout of the book was done, that at the end of each chapter, you have a little box that says, “Want to know more” with resources in the form of articles and books that the reader can access if they want to gain additional information. I think that's brilliant. But I will still ask it. So, if you could share with me maybe a book that you read recently, or even a very long time ago, but it has still had a very great impact on you, whether from a professional capacity or even a personal development capacity.   Alan Williams: When asked about books that have had the biggest impact, Alan shared that his is a long time ago, actually. So, The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton. So, basically, this is about making sure that your business is balanced and looking after all of the different stakeholder groups, rather than being just focused on generating profit. And over the years, that kind of sentiment he thinks has grown into triple quadruple bottom line ESG, all of the terms that are given to it, but basically a very, very similar message in that you're managing your business holistically, rather than just to generate profits. So, that's his.    Dave Stubberfield: Dave shared that he's got a few that springs to mind. And the one he's going to talk about most prominently is the one he's listened to recently is the One Minute Manager by Kenneth H. Blanchard. This was a recommendation to him, he's heard it and seen the sites all around, but he's never actually taken the time to listen to it. So, that for him was really, really interesting because it talks about trying to do things in a minute, setting goals that people can read in a minute. Having reviews whether it's positive or negative in a minute, so you can redirect people or praise people. And he thinks a lot of us get bogged down in just day to day life, that everything becomes much more intense than it needs to be. So, that One Minute Manager for him, it was talking specifically about managing a team in an organization. But he thinks you can apply it to absolutely anything. So, that's the one he's listened to most recently that has been phenomenal and eye opening for me.   One that he would like to call out that he's previously listened to is The Prosperous Coach: Increase Income and Impact for You and Your Clients by Steve Chandler. So, coaching is a part of what he does and t that was something that really helped him and kind of confirmed to him and validate that he can do what he's doing, which was amazing, because he had a lot of doubt at the time when he started if he's a massive suffer of the imposter syndrome. So, that was really good for him personally.  And the other one he was considering? It was, Who Moved My Cheese?: An Amazing Way To Deal With Change In Your Work And In Your Life by Spencer Johnson, which is just he thinks it's a staple, if you haven't read or listened to that, then go and listen to that. That's phenomenal.   What Alan and Dave are Really Excited About Now! Alan Williams: When asked about something that they are excited about Alan shared that this is going to be boring to some people, because the CX in context development programme, he's thrilled about this, because they've started to deliver to clients, and the feedback has just been fantastic. And people are just saying, this is a real eye opener, because CX cannot just be treated in isolation, it is inextricably connected to other parts of the business. And this framework helps them to do that in a really simple to understand way and a very practical way. When he gets that sort of feedback, it makes him feel that it's been worth putting together what they've put together because it's good to be able to help so many people out there.   Dave Stubberfield: Dave shared that for him, he could quite easily say the same thing. But he's going to be different. So, he would say in the past 18 months, he's been developing an online tool that's called Nova. And Nova is a way and means of teams, organizations to measure how well they are implementing continuous improvement in their business, or in their team or in their organization. And that is something he's done for a long time and he used to do it by an Excel spreadsheet. And talking to a friend of his, he said, “Dave, why on earth are you using a spreadsheet in this day and age?” And he kind of sat back and thought, “Okay, I should practice what I preach here and change what I do.” And it's led to this tool, which he personally believes is cutting edge.  So, basically, it's an assessment that each team would do in an organization, it will give them a score, it will give them actions to do, it will give industry insights as well, based on the information that's been provided, just so that it can help the team progress. That then creates an aggregated score up to the leadership, and that can be viewed across the leadership peers and the group. So, if you've got an entire organization, you've got a continuous improvement score, essentially, for the entire organization with industry insights that help drive the improvement of that organization and with Alan's help, they're going to look at introducing customer experience to that later in the year.  They've also got plans to introduce change management as well, as well as vision values, employee engagement, they see this as a potential game changer tool that can disrupt organizations for the better. So, a lot of positive to come from that. And that's not long been launched really, the start of this year and they've seen some really, really interesting returns on investment as well. So, fingers crossed that's one for the future.   Me: That sounds amazing, Dave. Is that available to anyone in the public? Or it's still in beta?   Dave shared that it's available to absolutely everyone and anyone that might be a little bit unsure, a little bit reluctant to get involved or have a look, there's a free business health check at the very beginning that you can take, an initial assessment that sort of points you in the right direction, ask some leading questions to get you thinking, “Are you doing the right thing?” And at the end of it, it will tell you how you're performing based on that information and their suggestions moving forward. So, there's a bit of a freebie at the front as well.   Me: Now, my next question would be where can our listeners find that resource online?   Dave shared that they can find that at www.thinknova.uk    Where Can We Find Alan and Dave Online Alan Williams - Company website – www.servicebrand.global.com LinkedIn – Alan Williams   Dave Stubberfield - LinkedIn – Dave Stubberfield Dave's company website – www.carter-consultancy.com   Quote or Saying that During Times of Adversity Alan and Dave Uses  Me: Now, before we close off the episode, we always like to ask our guests, do you have a quote or a saying that in times of adversity or challenge you will tend to revert to this quote if for any reason you get the real or you get off track, the quote kind of helps to get you back on track. Do you have one of those?   Alan Williams: When asked about a quote or saying that they tent to revert to, Alan shared that this relates to the book, actually. So, he created this the end of last year (2023) and that is, “Content without context is toast.”   Me: I saw that in the book, I thought it was kind of cute. So, can you tell our listeners a little bit about how that quote brings you back on track?   Alan shared that it originated really from culture eats strategy for breakfast, it's like that kind of ring and tone to it. And he was just thinking about how so much, especially with social media, it's all about pumping stuff out there. But he thinks it really helps you to recollect yourself if you remember that your particular situation is unique. And you just need to focus on that. Don't get worried with all of the possibilities of all of the content, just think about what situation you're in right now and that will help you deal with it.   Me: All right. Thank you so much, Alan. Dave, do you have one of those quotes?   Dave Stubberfield: Dave shared that he does, his is a bit cheesy, people might hear and go, oh, no. But his one is, “Teamwork makes the dream work.” And he thinks, for him, to put that into context, again, he's spoken that he's solo in the business. But he thinks realizing that collaboration is king, really. So, let's take the book as an example. There would have been days, he's sure, that he would have been not really 100%, and not firing on all cylinders. But he knew that he would have to present something to Alan later in that day to say, “This is what I've done or what I've produced.” So, that would be that factor.  But there would also be helping Alan out. If Alan said, Ok, we've got 10 actions to do, but I'm in meetings for the rest of the week, he would go leave that with me. I'll pick that up. he'll take the strain. And he thinks that's part of that teamwork. And he thinks, again, that's part of why they work so well, because they do have the ability to understand when someone hasn't got the time or the space. The other person just seems to pick it up from somewhere. He doesn't understand how or why, it's a bit of a dark art, but it seems to be working well for them. But that for him is the one, knowing that collaborating with people is often going to be so more advantageous to absolutely everyone. That's the one for him that pulls him out of that pit sometimes where he might not be feeling great.   Me: All right, thank you so much. So, Alan's quote, “Content without context is toast.” And Dave's quote is, “Teamwork makes the dream work.” Now, both quotes are phenomenal. And just to kind of piggyback on what Dave said just now, I say it all the time in customer service trainings, no man is an island, and the reason why an organization has more than one person working in it is we all have to work together. Everyone's role is important. You gentlemen wrote this book and I'm sure that it required a lot of sweat, tears, hard work, focus, just a lot of energy and engagement that you both had to put into it. And it wouldn't be the success that it is today if it is that you didn't put that effort into it. So, I fully, fully, fully endorse both the quotes that you've given to us.  And just want to remind our listeners that customer experience is a journey, it's not something you're going to get to overnight or in an hour. It's not something that you're going to just get from one book. And it's something that we continually work to improve every single day that we get the opportunity to work on it. So, thank you so much for sharing your great insights about your book, about all the different things that you're doing in your organizations, with your own clients. It was really a great interview and I hope you had as much fun as I did.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links • The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton •  The One Minute Manager by Kenneth H. Blanchard •  The Prosperous Coach: Increase Income and Impact for You and Your Clients by Steve Chandler •  Who Moved My Cheese?: An Amazing Way To Deal With Change In Your Work And Life by Spencer Johnson   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

The wheels of doom make a reappearance, and this time around they picked books from 1981. So, the guys check out a couple of top selling advice books from that year. The One Minute Manager by Kenneth H. Blanchard and Spencer Johnson and Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher. Which is the better book? Is any of the advice still useful in the modern era? And are there other books worth reading on the subject such as How to Manage Your Manager: All the Credit, Half the Work? These questions and more answered in this episode of The 80s and 90s Uncensored.   For More from the 80s and 90s visit Web: the80sand90s.com    Instagram: @The80sand90sCom  YouTube: The 80s and 90s Overlooked If you enjoy this episode, don't keep it a secret, tell a friend and/or share it on social media so others can experience it as well.

Chapter 1:What is the book Who Moved My CheeseThe book "Who Moved My Cheese" is a motivational business fable written by Spencer Johnson. The book uses the allegory of mice in a maze to provide insights into how people deal with change and uncertainty in their lives and careers. The story revolves around four characters - two mice named Sniff and Scurry, and two little people named Hem and Haw - who all live in a maze and depend on finding cheese for their survival and happiness. The cheese represents anything that people want in life, such as a good job, money, success, or even love and friendship. One day, the characters discover that their usual source of cheese has disappeared, and they must find a new supply. The story then follows each character's unique way of dealing with this change and the lessons they learn along the way. The book offers valuable insights into the importance of being adaptable and open to change, taking action, and not getting too attached to one's comfort zone. It encourages readers to embrace change and see it as an opportunity for growth and self-improve Chapter 2:Author of Who Moved My CheeseThe author of the book "Who Moved My Cheese?" is Dr. Spencer Johnson, who was an American physician and author. He was born in 1938 in South Dakota, USA and passed away in 2017. Dr. Spencer Johnson was widely recognized for his books on self-improvement and leadership. His most famous work, "Who Moved My Cheese?", has sold millions of copies worldwide and has been translated into over 40 languages. Before becoming an author, Dr. Spencer Johnson worked as a physician and consulted with various organizations on topics such as leadership and change management. He co-authored several other books, including "The One Minute Manager" and "The Present". Overall, Dr. Spencer Johnson's work has had a significant impact on the world of business and personal development, inspiring readers to embrace change and take control of their lives.Chapter 3：Books like Who Moved My Cheese"The Dip" by Seth Godin - This book is all about knowing when to quit and when to stick with something. "Fish!" by Stephen C. Lundin - This book is about how to have fun while working and how to create a positive work environment. "The One Minute Manager" by Kenneth H. Blanchard and Spencer Johnson - This book provides insights on how to become an effective manager. "The 7 Habits of Highly Effective People" by Stephen R. Covey - This book focuses on seven habits that can help people become more successful in their personal and professional lives. "The Alchemist" by Paulo Coelho - This book is a fictional story about a shepherd boy who goes on a journey to find his treasure and learns valuable lessons along the way.

Welcome to Episode 170 where we get into how to get honest about how we use our voice and our behavior.  Do they speak confidence…or not? In this episode we talk about how one of the aspects of feeling and being confident is being gut-level honest with ourselves about who we are, what we are choosing and where we are going. In essence, it's about making friends with reality as I say, because denial, rationalization and avoidance will ONLY serve to harm our self-esteem - not bolster it.  We discuss the need to grab accountability for our communication and our behavior in our relationships. We focus on ways to assess how healthy you are today, around your beliefs, your communication, and your behavior.  By getting a coach, joining a likeminded group, and writing down your findings, you can begin immediately to make things better in this area.   Key Elements: Define the main areas where we need accountability. Talk about ways you can check in with yourself around healthy behaviors. Discuss the need for a coach or group support to “keep us hones.”     “Honesty  is telling the truth  to ourselves and others. Integrity  is living that truth. ” - Kenneth H. Blanchard.       Resources:   Make sure you sign up for the bonus downloads at www.ownitpowercast.com.  Tribe members will receive them in their email each week. Thank you for tuning in to this podcast. Please remember to leave a positive review on your podcast platform and let us know how this episode has been helpful. Also don't forget to subscribe to this podcast on Apple Podcasts, Google Play or Spotify so you don't miss a thing!

In this episode Force Master Chief Matt Harris, Naval Education and Training Force Master Chief and former director of the U.S. Navy's Senior Enlisted Academy, joins me to discuss many aspects of using your legitimate power base. We'll discuss the importance and linkage of responsibility, authority, and accountability; insights and advice on proper delegation; and how to protect yourself from risks associated with your position. We also offer additional resources you can use to strengthen this component of your leadership cutlass.  For more insights on this topics check out The Chief Petty Officer's Guide which can be found at https://www.usni.org/press/books/chief-petty-officers-guide-2nd-edition and the associated YouTube video https://www.youtube.com/watch?v=HnFhOilywXo Other resources discussed include Simon Sinek's "We Only Deserve a Styrofoam Cup" video at https://www.youtube.com/watch?v=FNf1pKRhay8 and the books "Management of Organizational Behavior" by Paul Hersey, Kenneth H. Blanchard, and Dewey E. Johnson and "Legacy" by James Kerr.  --- Support this podcast: https://anchor.fm/paul-kingsbury03/support

"คุณคิดว่าการเป็นหัวหน้า ยากไหมครับ" The One Minute Manager เขียนโดย Kenneth H. Blanchard ผู้เชี่ยวชาญด้านการบริหาร ซึ่งมีผลงานการเขียนหนังสือกว่า 60 เล่ม กับ Spencer Johnson ผู้เขียน Who Moved My Cheese ซึ่งเป็นที่รู้จักกันทั่วโลก แปลเป็นไทยชื่อว่า "ผู้จัดการ 1 นาที" เล่มนี้ถือได้ว่าเป็นหนังสือ Classic ด้านการบริหารจัดการเลยทีเดียวที่ถูกพิมพ์ออกมาเกือบ 20 ปีแล้ว แต่เนื้อหายังคงใช้ได้ดีอย่างไม่น่าเชื่อ ด้วยวิธีการเล่าเรื่องผ่านชายหนุ่มผู้ที่พยายามค้นหา "สุดยอดผู้จัดการ" ที่เก่งทั้งด้านจัดการคน และเก่งเรื่องงาน โดยในที่สุดเขาก็ได้พบกับคนที่เรียกตัวเองว่า "ผู้จัดการ 1 นาที" ที่มีเวลาว่างมากมายให้เขาได้พูดคุย อีกทั้งแนวคิดในการบริหารลูกน้องที่ฟังดูง่ายมากๆ แต่ได้ผลลัพธ์ที่ต้องเรียกว่า "มหัศจรรย์" เลยทีเดียว จากหนังสือ "ผู้จัดการ 1 นาที" หมวด : บริหารจัดการ --- Support this podcast: https://anchor.fm/readtotell/support

Strong business leaders always try to emulate and improve upon the successes of entrepreneurs with proven results. How can we achieve the same outcomes as billionaire business owners? Is a formal higher education required to compete at the top levels of business? In this episode, serial entrepreneur, coach and real estate developer, Greg Dickerson shares how to build a successful and sustainable real estate business.    Takeaways + Tactics  Develop a strong mindset. There’s no reason we can’t achieve the same phenomenal results others have before us, so we have to go into entrepreneurship believing we’re capable of anything.  Build on knowledge. This doesn’t need to be in the form of a college education, it’s as simple as reading widely and being in a state of perpetual learning. Leverage wherever possible. The most successful business owners are leveraging tasks to other people - if billionaires are seeing results, so will we!   Guest Bio-  Greg Dickerson is a serial entrepreneur, real estate developer, coach and mentor. Over the past 23 years he has bought, developed and sold over $250 million in real estate, built and renovated hundreds of custom homes and commercial buildings and started 12 different companies from the ground up. Greg is an expert on the topics of entrepreneurship, real estate development and all aspects of real estate investing. He has spoken at industry conferences and mastermind events around the country, he's been a guest commentator on Fox Business with Neil Cavuto and The Dave Ramsey Show and is regularly interviewed on the top business and real estate investing podcasts. To find out more about Greg, head to gregdickerson.com  Books mentioned on this episode: Rich Dad, Poor Dad by Rober Kiyosaki One Minute Manager series by Kenneth H. Blanchard Managing by Harold Geneen

Are you a real estate investor who is coming up short on funds needed to close the deal on that great opportunity knocking at your door?Our guest today, Bruce Mack, is a professional real estate investor who has done over 102 million in transactions and has been a licensed financial advisor for over two decades.Bruce discovered that there is a big hole in the funding boat when he saw real estate people coming up short on their funding and were losing out on deals. So he founded Platinum Financing Group to plug that hole.Platinum Financing offers a variety of unique finance solutions and he's going to talk about some of those solutions today.Bruce, who says there are few asset classes they won't work with, starts us off by going over two critical pain points—getting funded when you're first starting out and then protecting your funds.Listen in as we go over:The various programs offeredWhy corporate credit is not a workable solution for real estate investorsHow not to be classified as a dealerThen, find out what Bruce uncovered on his search for the holy grail of trusts as he does a deep dive into trusts and the program, Asset Protection Tax Mitigation Trust.“Specifically with asset protection, it's bulletproof in as much no lien or judgment could ever be executed against an individual or against the trust.”Are LLCs a viable source of protection?The answer and so much more on today's valuable and informative episode of The Art of Passive Income!TIP OF THE WEEKMark: My tip of the week is to go to PlatinumFinancingGroup.com.Bruce: Check out the book, The One-Minute Manager by Kenneth H. Blanchard and Spencer Johnson. It's an hour read to learn how to be a good one-minute manager.Also, if you are interested in learning about the financing component, go to PlatinumFinancingGroup.com. There is an active calendar and you can block out 15-minutes to discuss what you want on initial consult.And, for those who are looking for complementary trust consultation go to PlatinumTrustGroup.com.Isn't it time to create passive income so you can work where you want, when you want and with whomever you want?.

In today’s episode, we welcome Jordan Gross, a TEDx speaker and best-selling author of the book Getting COMFY: Your Morning Guide to Daily Happiness. He is also the executive coach and founder of a framework called Cloud Nine Living, where he helps people overcome uncertainty and discover what brings them fulfillment. Jordan’s next book, The Journey to Cloud Nine, is coming out in early 2020. Grab your cup of coffee or tea, sit back, relax, and listen as Jordan, and I discuss how to unlock your true potential using the COMFY routine. He also breaks down the Cloud Nine Living, which can help YOU discover your true passions and purpose. Stay tuned to find out how to get FREE Video Book and more bonuses when you grab a copy of Jordan’s upcoming book.   Enjoy!   Episode Highlights: ●       Jordan’s Take on Transformative Fiction (3:28) ●       Getting Comfy with the Uncomfy (7:00) ●       Tips for Self-Publishing a Book  (11:02) ●       The COMFY Routine: Calm, Openness, Movement, Funny, and YOU (14:23) ●       The Cloud Nine Living: 9-Step Process (23:12) ●       Book Recommendations (30:23)     AND MUCH MORE!   Resources Mentioned In This Episode: ●       Know more about Jordan through his website: www.journeytocloudnine.com ●       Grab a copy of Jordan’s first book, Getting Comfy, which provides an implementable strategy to get comfortable in your own skin, then deliberately get outside your comfort zone. ●       Pre-order a copy of Jordan’s Upcoming Book, The Journey to Cloud Nine here. ●       Unlock your true potential with Jordan’s TEDx Talk, Getting COMFY in the Uncomfy. ●       Jordan’s neighbor, Nir Eyal, has been a guest on the Top One Percent podcast. Listen to Ep #59: Becoming Indistractable with Nir Eyal. ●       Connect with Jordan on LinkedIn ●       Book Recommendations: o   The Alchemist by Paulo Coelho o   The Go-Giver by Bob Burg o   The One Minute Manager by Kenneth H. Blanchard o   Way of the Peaceful Warrior by Dan Millman o   Tuesdays with Morrie by Mitch Albom o   Finding Chika by Mitch Albom o   The 5 AM Club: Own Your Morning. Elevate Your Life by Robin Sharma o   The Monk Who Sold His Ferrari by Robin Sharma     Quotes:   “The mission is to feel the advice, not just be told of the advice.” “Radar moments are these times in our lives where fear and anxiety kicks in.” “People sometimes want to put in the least amount of effort to maximize their returns.” “It’s always about doing things that nobody else is doing.” “Positive energy is huge in overcoming anxiety that we may face.” “The more we could focus on optimism, the better we’ll be going off for the rest of the day.” “Bringing humor into your life just loosens things up.” “The purpose of the morning routine is to do something that you want to do as opposed to something that you have to do.” “You are never going to be the best, most selfless person if you are not working on yourself.”     Ways to Subscribe to The Top One Percent:   Apple Podcast Stitcher PlayerFM Podtail

Bio: Lindsey Pollak is a New York Times bestselling author, a keynote speaker, and one of the world’s leading experts on Millennials and the multigenerational workplace. Her latest book is The Remix: How to Lead and Succeed in the Multigenerational Workplace is all about how leaders and organizations must embrace the new ways of working that appeal to the digital-first generations. Notes: How Lindsey got into this line of work and became a millennial expertDescribing the generations and where Gen X fits in“The expectations you bring to the workplace are impacted by the times in which you were raised”The importance of the expectations people have when they show up to workplaceWhy Lindsey wrote this bookWe have more Americans age 85 or older in the workplace than ever beforeThe DJ trick to playing a remixThe concept of the remix and how to take the best of all generationsBook: The One Minute ManagerWhat the best companies are doing well to mix generationsThe mistake of trying to fit everyone into one way of working65% of younger workers take jobs for training and developmentWhat is the right approach to learning in the workplace?How do you as an individual improve your approach to the multigenerational workplace?The importance of learning from those 10+ years older or younger than youThe power of reverse mentoring to learn from those younger than youThe important questions to ask other colleagues about communication stylesAdvice: Get input from different generations when planning eventsAdvice: Use different methods of communication and repurpose contentLinks: Book: Getting from College to Career by Lindsey PollakBook: The One Minute Manager by Kenneth H. Blanchard and Spencer JohnsonBook: The Remix: How to Lead and Succeed in the Multigenerational Lindsey PollakLindsey’s WebsiteLindsey’s InstagramLindsey’s LinkedInAndy’s InstagramAndy’s LinkedInFor questions, comments and guest suggestions, contact the host, Andy Storch, at storch@advantageperformance.com

Bio: Lindsey Pollak is a New York Times bestselling author, a keynote speaker, and one of the world’s leading experts on Millennials and the multigenerational workplace. Her latest book is The Remix: How to Lead and Succeed in the Multigenerational Workplace is all about how leaders and organizations must embrace the new ways of working that appeal to the digital-first generations. Notes: How Lindsey got into this line of work and became a millennial expertDescribing the generations and where Gen X fits in“The expectations you bring to the workplace are impacted by the times in which you were raised”The importance of the expectations people have when they show up to workplaceWhy Lindsey wrote this bookWe have more Americans age 85 or older in the workplace than ever beforeThe DJ trick to playing a remixThe concept of the remix and how to take the best of all generationsBook: The One Minute ManagerWhat the best companies are doing well to mix generationsThe mistake of trying to fit everyone into one way of working65% of younger workers take jobs for training and developmentWhat is the right approach to learning in the workplace?How do you as an individual improve your approach to the multigenerational workplace?The importance of learning from those 10+ years older or younger than youThe power of reverse mentoring to learn from those younger than youThe important questions to ask other colleagues about communication stylesAdvice: Get input from different generations when planning eventsAdvice: Use different methods of communication and repurpose contentLinks: Book: Getting from College to Career by Lindsey PollakBook: The One Minute Manager by Kenneth H. Blanchard and Spencer JohnsonBook: The Remix: How to Lead and Succeed in the Multigenerational Lindsey PollakLindsey’s WebsiteLindsey’s InstagramLindsey’s LinkedInAndy’s InstagramAndy’s LinkedInFor questions, comments and guest suggestions, contact the host, Andy Storch, at storch@advantageperformance.com

Bio: Ron is an accomplished Human Resources Executive who combines a unique, hands-on perspective to building successful enterprises. Ron holds a strong belief that, in order to build a thriving company, one must fully develop the company’s talent. This belief is largely based on his deep understanding of organizational effectiveness, global HR management, and corporate governance. Ron’s 40-year career has spanned a variety of workplaces including a global corporation (where he was a Corporate Officer), his own consulting firm, and private psychological counseling. For the past 10 years, as Vice President of Human Resources for the publicly-traded Quaker Chemical Corporation, Ron has been a strategic partner to the CEO and C-Suite colleagues, coached high-potential talent across the global organization, and gained Board and Executive Management experience. Utilizing over 20 years of expertise in organizational and talent development, his contributions have been key to the Company’s growth, from a half-billion – to a two-billion-dollar enterprise and a tenfold increase in share price. During his career, Ron has held a variety of successively responsible positions across diverse industries including: Vice President, Human Resources and Global Director, Learning & Development for a global specialty chemical company; Director of Development, North America for a national consulting and training firm; Senior Consultant, Management and Organization Development for a regional utility company; and Director, Clinical Services for a national employee-assistance provider. Ron spent the first 12 years of his professional career as a psychotherapist, with active practices in both the Philadelphia and Washington D.C. areas. Ron will soon retire from Quaker Chemical after 17 years and is already planning for various consulting engagements – both as an Executive Coach – with a focus on organizational effectiveness, team leadership and building strong corporate cultures. Ron holds a Masters degree in Psychology with a specialty in Family Therapy, and a Bachelor of Science degree in Psychology, from Hahnemann Hospital and University. In addition, he has completed advanced coursework in the area of Dynamics of Organization at the University of Pennsylvania Notes: Ron’s background and interest in human development The importance of hiring, training and developing good people People like to be treated well The younger generation is more stimulated by opportunities Why many people don’t prioritize the development of people’ The importance of developing and moving talent around an organization The HiPo program that moves honus from company to people Empowering employees to take ownership of their own development Corporate Dynamics – all companies are living entities, culture How to define culture and align people to that culture People believe what you do, not what you say so you need to align the senior team and cascade down When managing change, clarity of message and rewarding role models is important The changes in HR and Talent Development over the years People’s biggest challenge is time Ron’s greatest accomplishment of putting together a life-changing program Ron’s failure of leaving school prematurely. Wishes he stayed for his PhD Trend in work around emotional resilience and emotional intelligence Advice: Be hungry, look for opportunities and take risks Links: Book: The One Minute Manager by Kenneth H. Blanchard Book: On Becoming a Leader by Warren Bennis Book: Good to Great by Jim Collins Email Address: omettiger@comcast.net For questions, comments and guest suggestions, contact the host, Andy Storch, at storch@advantageperformance.com

Bio: Ron is an accomplished Human Resources Executive who combines a unique, hands-on perspective to building successful enterprises. Ron holds a strong belief that, in order to build a thriving company, one must fully develop the company’s talent. This belief is largely based on his deep understanding of organizational effectiveness, global HR management, and corporate governance. Ron’s 40-year career has spanned a variety of workplaces including a global corporation (where he was a Corporate Officer), his own consulting firm, and private psychological counseling. For the past 10 years, as Vice President of Human Resources for the publicly-traded Quaker Chemical Corporation, Ron has been a strategic partner to the CEO and C-Suite colleagues, coached high-potential talent across the global organization, and gained Board and Executive Management experience. Utilizing over 20 years of expertise in organizational and talent development, his contributions have been key to the Company’s growth, from a half-billion – to a two-billion-dollar enterprise and a tenfold increase in share price. During his career, Ron has held a variety of successively responsible positions across diverse industries including: Vice President, Human Resources and Global Director, Learning & Development for a global specialty chemical company; Director of Development, North America for a national consulting and training firm; Senior Consultant, Management and Organization Development for a regional utility company; and Director, Clinical Services for a national employee-assistance provider. Ron spent the first 12 years of his professional career as a psychotherapist, with active practices in both the Philadelphia and Washington D.C. areas. Ron will soon retire from Quaker Chemical after 17 years and is already planning for various consulting engagements – both as an Executive Coach – with a focus on organizational effectiveness, team leadership and building strong corporate cultures. Ron holds a Masters degree in Psychology with a specialty in Family Therapy, and a Bachelor of Science degree in Psychology, from Hahnemann Hospital and University. In addition, he has completed advanced coursework in the area of Dynamics of Organization at the University of Pennsylvania Notes: Ron’s background and interest in human development The importance of hiring, training and developing good people People like to be treated well The younger generation is more stimulated by opportunities Why many people don’t prioritize the development of people’ The importance of developing and moving talent around an organization The HiPo program that moves honus from company to people Empowering employees to take ownership of their own development Corporate Dynamics – all companies are living entities, culture How to define culture and align people to that culture People believe what you do, not what you say so you need to align the senior team and cascade down When managing change, clarity of message and rewarding role models is important The changes in HR and Talent Development over the years People’s biggest challenge is time Ron’s greatest accomplishment of putting together a life-changing program Ron’s failure of leaving school prematurely. Wishes he stayed for his PhD Trend in work around emotional resilience and emotional intelligence Advice: Be hungry, look for opportunities and take risks Links: Book: The One Minute Manager by Kenneth H. Blanchard Book: On Becoming a Leader by Warren Bennis Book: Good to Great by Jim Collins Email Address: omettiger@comcast.net For questions, comments and guest suggestions, contact the host, Andy Storch, at storch@advantageperformance.com

One of my goals is to read - I’ve set a goal of 30 books in 2019 and I will smash that goal (I’m on book number 24 as this episode is released, although I was working on book 23 as I recorded the episode).  When I mention “reading” books, I mean legitimately reading physical books or books on my kindle. I am not including audio books, because I listen to podcasts while I drive around. In this episode of the Crushing Debt Podcast, I review the following five last books I’ve read: The Purple Cow by Seth Godin. The basic premise of this book is how you can make your business stand out in a crowd. The Compound Effect by Darren Hardy. This book teaches you that small incremental improvements every day add up to tremendous changes over time. Whale Done by Kenneth H. Blanchard, Thad Lacinak, Chuck Tompkins, and Jim Ballard. My biggest takeaway from this book is the power of positivity in creating relationships with my staff, my friends, my family and everyone else with whom I interact in all phases of my life. Raving Fans also by Kenneth H. Blanchard, and Sheldon Bowles. I love Mr. Blanchard’s books because they use stories to make their point, and in this book the lesson is how to create raving fans for your business. Putting Stories to Work by Shawn Callahan. I have always felt that finding and telling stories in my presentations was a weakness. This book cures that weakness by showing you how to find, incorporate, refresh or retire stories in your presentations. What are some of your favorite books? Where do you find your books? Do you prefer printed books, e-books, or audible books? Please let me know in the comments, on social media, by email at Shawn@YesnerLaw.com or through the website at www.YesnerLaw.com. You can also order my book - Crushing Debt: 9 Strategies to Eliminate Financial Bullies, and listen all the way to the episode for an offer from me!

Welcome to the Speedmentor Podcast. Join your host, Gavan Wall, on his one-man-crusade to change mindsets across Northern Ireland and beyond; from acceptance of failure to expectations of success. In this episode, Gavan speaks about management & leadership skills. He discusses the differences between management & leadership, and how both are necessary and not a lesser version of each other. Listen in to find out Gavan's journey that leads his view and be sure to pass on your comments& thoughts! BEST MOMENTS  “You can be a great leader& a poor manager, and you can be a great manager& a poor leader.”  “The very best and most successful people can do both; they can lead& manage”  “Leaders are important, but so are managers. But a manager isn't a failed leader  " "Good managers are hard to come by… very few people are the whole package" VALUABLE RESOURCES  www.GavanWall.com   Who Moved My Cheese? -Book by Spencer Johnson One Minute Manager -Book by Kenneth H. Blanchard and Spencer Johnson ABOUT THE HOST  Welcome to the Speed Mentor Podcast.  Do you want success and abundance in your life?!  Do you want to hear how to achieve it?  Then you've come to the right place where the world's only Speed Mentor, Gavan Wall will mainline you with micro bite-sized chunks of inspiration fused with knowledge, built into a daily routine to help you deliver success.  After walking away, a decade ago from his gilded life as a leading Barrister and property investor, Gavan Wall started his entrepreneurial career in inauspicious circumstances as he lost everything in the property crash.  But he refused to give up, re-building a financial fortress from scratch, until now he leads multiple successful multi-million £ companies across FMCG, Franchise, Tech, Property and Mentoring.  He's the Speed Mentor and serial entrepreneur, who shares with you all the breadcrumbs of success and just as importantly the failures. If you listen you can avoid the potholes and learn to conquer your fear and live a life of success and abundance just like him.  But be warned, his message can be stark and will not be for those seeking shortcuts. If you're wanting to be told that the law of attraction will deliver success wrapped in a bow to your front door, then this Podcast isn't for you, as that's never going to happen! It's time to own your own sh#t, never blame others and take the massive action to create the attraction.  The opportunities and whitespace are everywhere. Gavan will help you get outside your comfort zone, connect with others, shed the scarcity mindset, set gorilla goals and achieve so much more.   If you want to make your ideas soar…then talk to the Wall!  CONTACT METHOD  Gavan's LinkedIn: https://www.linkedin.com/in/gavan-wall-b828a56b/   Gavan's Instagram: https://www.instagram.com/gavanwall   Gavan's Twitter: https://twitter.com/gavanwall   Speed Mentor Podcast Facebook: https://www.facebook.com/SpeedMentor   Subscribe to Gavan Wall's Youtube Channel: https://www.youtube.com/channel/UCZyfsl7Au5_tM7gKA_vuitw   Gavan Wall Official Website: www.gavanwall.com   Email him at success@gavanwall.com   See omnystudio.com/listener for privacy information.

The Law Entrepreneurs has been around for almost three years now, and I don't have any plans to stop any time soon – and I want to thank all of you for listening, whether you've been with me since episode one or this is your first episode. I didn't get a chance to share my gratitude at the end of 2018 for everything you all have done to support the show, so I wanted to take a moment at the top of the show to thank you all today.   And I've been preparing for the rest of 2019 by doing a lot of reading, and today I want to share what I've learned so far so that we can all head into the rest of the year a little wiser and a little more prepared.   Resources: Register for ABA Techshow at https://www.techshow.com (Chicago, Feb. 27 - March 2, 2019) Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days by Joey Coleman Raving Fans: A Revolutionary Approach To Customer Service by Kenneth H. Blanchard and Sheldon Bowles The Pumpkin Plan: A Simple Strategy to Grow a Remarkable Business in Any Field by Mike Michalowicz   If you've enjoyed the podcast, please head to iTunes and leave a rating & review for the show! It only takes a moment, and really helps me to reach new listeners. You can also head to the website at TheLawEntrepreneur.com for more information on the podcast and my legal services.   --   Thank you to our sponsors! Ruby Receptionist - Virtual receptionist & live call services that will help you grow your office (and save money), one call at a time - to learn more, go to callruby.com/lawentrepreneur or call 844.895.7829 Daylite by Marketcircle – business productivity apps specifically for Apple products, with cloud syncing between your Macs, iPhones, & iPads Spotlight Branding – Web presence and branding for law firms - Get a FREE web assessment at spotlightbranding.com/tle The Law Entrepreneur is produced by Podcast Masters

Liderar equipes não é fácil, mas com prática, pouco a pouco nos desenvolvemos nessa jornada. Nesse episódio falamos sobre quatro livros que te ajudarão na gestão da sua equipe. * Os 5 Desafios Das Equipes, Uma História Sobre Liderança - Patrick Lencioni * Liderança e o Gerente Minuto - Kenneth H. Blanchard * Motivação 3.0 - Daniel Pink * Mindset - Carol Dweck Journey website: https://www.movimentojourney.com/ Facebook: https://www.facebook.com/movimentojourney Instagram: https://www.instagram.com/movimentojourney Youtube: https://www.youtube.com/channel/UCWAHESJBfAqagX8fZ-E5Ymw

John Ruhlin is the founder of The Ruhlin Group, a gift logistics company that helps clients like the Chicago Cubs, Wells Fargo, Caesar’s Entertainment, Miami Dolphins, Morgan Stanley, and the John Maxwell Company execute year-round gifting strategies. His unique approach to relationships led him to become the #1 salesman for a $250 Million direct sales company by the time he was 23 (out of 1.5 Million reps). He now speaks widely about strategic gifting and relationship building and helps CEOs and sales teams drive referrals and open doors to elusive decision makers.   Quotes To Remember: “If you take care of the family in business, everything else takes care of itself.” “The WHO you’re giving it to is more important than the WHAT you’re giving.” “I don’t have a business without my suppliers.” “Take care of the inner circle.” “It’s the little things leading up the gift are important.” “Anybody that’s going to do it needs to commit to doing it for three years.” “The people in business that went long-term have the best relationships.”   What You’ll Learn: Kind of Gifts You Should be Giving Who Should You Be Giving the Gifts to How Much Money Should You Spend on Gifts Balancing Gift Giving and Building New Relationships   Key Links From The Show: John’s Site Ruhlin Group | Expert Gift Givers   Recommended Books: Content Marketing Secrets by Marc Guberti Podcast Domination by Marc Guberti Giftology by John Ruhlin Give and Take by Adam Grant Top of Mind by John Hall Raving Fans by Kenneth H. Blanchard

For some trainers, the training of the dog is a pleasure and in many cases very simple. It is the human training where most trainers fail. Therefore we are going to dedicate the next few podcasts to the training of the human. For this show, our sponsor is www.TodaysCBDoil.Three books were referred to in the podcast:1 - Leadership and Self-Deception, The Arbinger Institute2 - Anatomy of Peace, The Arbinger Institute3 - Whale Done, Kenneth H. Blanchard

For some trainers, the training of the dog is a pleasure and in many cases very simple. It is the human training where most trainers fail. Therefore we are going to dedicate the next few podcasts to the training of the human. For this show, our sponsor is www.TodaysCBDoil.Three books were referred to in the podcast:1 - Leadership and Self-Deception, The Arbinger Institute2 - Anatomy of Peace, The Arbinger Institute3 - Whale Done, Kenneth H. Blanchard

Jennifer Dulski is the head of Groups and Community at Facebook. She has more than 15 years of experience at successful startups and big-brand internet companies, including as a business unit leader at Yahoo! and as CEO of The Dealmap, which was acquired by Google in 2011. She was most recently president and COO of Change.org. She writes about leadership, management and entrepreneurship for LinkedIn Influencers, Fortune, Huffington Post, and other media outlets. Quotes To Remember: “You need to take certain steps to make clear what you want to see happen in the world.” “When you have that clarity of vision, desired future, purpose and clear story, that’s one thing that helps you turn your intention into action.” “Stories still add value in bringing that data into life.” “You do have to be willing to be a little bit vulnerable to share a story.” “With vulnerability comes more support.” What You’ll Learn: How to Start a Movement Transforming Intention into Action Getting Better at Storytelling Key Links From The Show: Jennifer’s LinkedIn The Dealmap Change.org Drybar Yellowberry   Recommended Books: Content Marketing Secrets by Marc Guberti PURPOSEFUL: Are You a Manager or a Movement Starter? by Jennifer Dulski Gung Ho! by Kenneth H. Blanchard and Sheldon Bowles Free Prize Inside! by Seth Godin Mastering the Rockefeller Habits by Verne Harnish

In this episode Sal, Adam & Justin discuss the business of fitness and how to succeed as a trainer or gym owner. Would you like to be coached by Sal, Adam & Justin? You can get 30 days of virtual coaching from them for FREE at www.mindpumpmedia.com. Holy Pants! Adam and Sal have intervention with Justin about his diet. (3:02) Does everyone exaggerate their workouts?? Being athletic, viral videos and overall physical abilities. (5:45) The Bill Cosby Game: You can have all the things you can imagine, yet you have a micro penis. Would you take the offer? (8:50) Put on your tin foil hats! The guys share their conspiracy theories on Trump's proposed Space Force. (13:55) Will the destruction of mankind be self-inflicted?  The Supervolcano underneath Yellowstone National Park and if/when it implodes what will be the consequences.  (21:40) Are you as awesome as you think you are? People's egos get bigger after meditation and yoga, says a new study. (24:30) Is it a niche or broad system? Mark Mastrov has partnered up with the NFL to create “team branded” gyms. (29:58) How to Succeed in the Fitness Business. Sal, Adam & Justin discuss the business of fitness and how to succeed as a trainer or gym owner. (49:25) People Mentioned: Joe Donnelly (@joedonnellyfit)  Instagram Bradly Castleberry: TheManimal (@bradcastleberry)  Instagram JP Sears (@awakenwithjp)  Instagram Craig Capurso (@craigcapurso)  Instagram Bedros Keuilian (@bedroskeuilian)  Instagram Related Links/Products Mentioned: MAPS Anywhere - Mind Pump Micropenis Now is the time for the Space Force. Trump just needs to get it right Panspermia The Yellowstone supervolcano is a disaster waiting to happen People's egos get bigger after meditation and yoga, says a new study 49ers team up to open branded '49ers Fit' gym in San Jose Steve Nash Sues Namesake Gym Owners, Mark Mastrov The One Minute Manager - Book by Kenneth H. Blanchard and Spencer Johnson Get our newest program, MAPS Split, an expertly programmed and phased muscle building and sculpting program designed to get your body stage ready. This is an advanced program and is not recommended for beginners. Get it at www.mapssplit.com! Get MAPS Prime, MAPS Anywhere, MAPS Anabolic, MAPS Performance, MAPS Aesthetic, the Butt Builder Blueprint, the Sexy Athlete Mod AND KB4A (The MAPS Super Bundle) packaged together at a substantial DISCOUNT at www.mindpumpmedia.com. Make EVERY workout better with MAPS Prime, the only pre-workout you need… it is now available at mindpumpmedia.com Also check out Thrive Market! Thrive Market makes purchasing organic, non-GMO affordable. With prices up to 50% off retail, Thrive Market blows away most conventional, non-organic foods. PLUS, they offer a NO RISK way to get started which includes: 1. One FREE month's membership 2. $20 Off your first three purchases of $49 or more (That's $60 off total!) 3. Free shipping on orders of $49 or more Have Sal, Adam & Justin personally train you via video instruction on our YouTube channel, Mind Pump TV. Be sure to Subscribe for updates. Get your Kimera Koffee at www.kimerakoffee.com, code "mindpump" for 10% off! Get Organifi, certified organic greens, protein, probiotics, etc at www.organifi.com/mindpump Use the code “mindpump” for 20% off. Go to foursigmatic.com/mindpump and use the discount code “mindpump” for 15% off of your first order of health & energy boosting mushroom products. Add to the incredible brain enhancing effect of Kimera Koffee with www.brain.fm/mindpump 10 Free sessions! Music for the brain for incredible focus, sleep and naps! Also includes 20% if you purchase! Please subscribe, rate and review this show! Each week our favorite reviewers are announced on the show and sent Mind Pump T-shirts! Have questions for Mind Pump? Each Monday on Instagram (@mindpumpmedia) look for the QUAH post and input your question there. (Sal, Adam & Justin will answer as many questions as they can)

Show Notes Ep. 84 – F*** Your Feelings with Ryan Munsey • We all have the ability to find the information. Tools for success in life. (3:00) • Constantly seek to learn and expand your horizon. Why we earn our right to be alive through the ability to serve. (8:25) • Examine your legacy. Who would stand in the rain at your gravesite? (11:57) • It’s as simple as a smile. How to live a stronger, healthier life for every person you cross paths with. (17:20) • The Law of Attraction. How your network is your net worth. (21:10) • There is no such thing as luck! The path to success and enjoying the little things in between. (24:24) • The pros/cons of Social Media when it comes to your kids. (37:50) • The sad life of a professional boxer. (47:05) • Success principles for brain health in boxing. (51:30) • Trends for business success through the ability toimplement and communicate. (56:28) • The 3rd Party Principle. Tips to expand your network. (1:06:10) • “A year from now you wish you started today.” Tips to do the work and keep the right company around you. (1:09:20) • Tips from Tony to #BeBetter and #DoBetter - Don’t look for perfection and the power of giving to others. (1:19:28) Featured Guest • Ryan Munsey - http://ryanmunsey.com/ • Ryan Munsey (@ryanmunsey_) • Instagram • Better Human Project - https://www.betterhumanproject.org/ Related Links/Products Mentioned • Box N’ Life Podcast EP 50: RYAN MUNSEY - https://itunes.apple.com/us/podcast/50-nutrition-guru-ryan-munsey-talks-optimal-performance/id924241760?i=1000384526712&mt=2 • BHP 007: Josh Mantz | Overcoming Trauma Through Human Connection - http://ryanmunsey.com/home/darker-souls/ • The Beauty of a Darker Soul: Overcoming Trauma Through the Power of Human Connection – Book by Joshua Mantz • The Compound Effect – Book by Darren Hardy • The Seven Spiritual Laws of Success - Book by Deepak Chopra • Jab, Jab, Jab, Right Hook - Book by Gary Vaynerchuk • Decisions Are Emotional, Not Logical: The Neuroscience behind Decision Making - http://bigthink.com/experts-corner/decisions-are-emotional-not-logical-the-neuroscience-behind-decision-making • Box 'N Burn Academy: Boxing for Fitness Certified Trainer Teaching Course - https://boxnburnacademy.com/ • The Effect of Cold Showering on Health and Work: A Randomized Controlled Trial - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5025014/ • Parents’ social media habits are teaching children the wrong lessons - https://www.washingtonpost.com/news/parenting/wp/2017/07/31/parents-social-media-habits-are-teaching-kids-the-wrong-lessons/?noredirect=on&utm_term=.fbe8e92f24f2 • Blog by Tony Jeffries - https://www.boxnlifepodcast.com/blog • Professional Fighters Brain Health Study - Cleveland Clinic - https://my.clevelandclinic.org/-/scassets/files/org/neurological/brain-health/boxing-study-slim-jim-2014-aug-final.ashx?la=en • Professional fighters brain health study: rationale and methods. - https://www.ncbi.nlm.nih.gov/pubmed/23735309 • Why Do You Hate Money? A Fitness Marketing Guide to Create Content That Kills, Craft Copy That Converts, and Master the Science of Selling Without Selling Out - Book by Joey Percia • Box N Life Podcast - EP 77 - Dr. Charles Bernick, MD, MPH - https://itunes.apple.com/us/podcast/box-n-life-podcast-life-in-out-of-the-gym/id924241760?mt=2# • BHP 10: Caveman Coffee | Personal Growth, Standards & Social Footprints - https://www.betterhumanproject.org/single-post/2018/02/27/BHP-10-Caveman-Coffee-Personal-Growth-Standards-Social-Footprints • BHP 005: Mind Pump Media | Building A Business Empire - http://ryanmunsey.com/home/mind-pump-media/ • The One Minute Manager - Book by Kenneth H. Blanchard and Spencer Johnson People Mentioned • Joshua Mantz (@flatline07) • Instagram • Tony Robbins (@tonyrobbins) • Instagram • Brendon Burchard (@brendonburchard) • Instagram • Gary Vay-Ner-Chuk (@garyvee) • Instagram • Craig Ballantyne (@realcraigballantyne) • Instagram • Jay Ferruggia (@jayferruggia) • Instagram • Antonio Damasio - https://en.wikipedia.org/wiki/Antonio_Damasio • Wayne McCulloch (@GdayWayne) | Twitter • Charles Bernick, MD, MPH | Cleveland Clinic - https://my.clevelandclinic.org/staff/13625-charles-bernick • Kevan Watson (@kevan_watson) • Instagram • Tait #PirateLifeRadio (@taitfletcher) • Instagram • Adam Schafer (@mindpumpadam) • Instagram • Paul Reddick (@paulreddick567) • Instagram

In this podcast, I share how to STAND OUT as an online influencer. In today's' digital world, an influencer is one of the most powerful and sought-after people. Thanks to the world wide web and the emergence of social media, anybody can share their knowledge with the world and make an impact. Social networks have become the hub where consumers make the majority of their buying decisions. This has provided a platform for influencers to establish themselves as authority figures. I am a firm believer that the ability to influence may be one of the most powerful qualities that a person can possess. Kenneth H. Blanchard said it best - "The key to successful leadership is influence, not authority." Are you ready to learn 7 ways for how to STAND OUT as an online influencer? Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

“Alone we can do so little; together we can do so much” ― Helen Keller The saying “If you can't beat them join them.” holds true when it comes to creating the collaborative advantage. The collaborative advantage is the ability to form beneficial and rewarding relationships with other businesses and organizations. When forming a collaboration, it is important to create a relationship that has mutual benefits in which both feel like they've achieved a win-win toward meeting their goals. It's not a trade-off that if I do this for you that you will do this for me that's not true collaboration. Many partnerships are screened for their financial contribution, however in their missing the key piece in a successful collaboration-the people. Commitment can be high in collaboration when the value is available to both parties in a joint venture or partnership that are not in direct competition but actually complement each other. There can be barriers preventing collaboration. The barriers may occur with shared values and goals as well as behaviours. Having shared values is a good thing, there are times when collaborators try to please each other and they're afraid to call things out when something goes wrong. Behaviours that can impact the collaboration are not seeking help or asking for help when needed, having the belief that you need to solve it all yourself, and also you may face people who were unwilling to help. Even though we're looking for cooperation, collaboration should not be confused with teamwork. Teamwork is when you work together to meet a common goal or vision whereas collaboration is when you work together to meet your individual or organizational goals. For example, you may see a car manufacturing company collaborate with the sound system company to ensure high-quality sound systems in their vehicles. They are working together for the interests of their own organizations. In working together you are gaining new perspectives and have the ability to brainstorm creative and innovative solutions. “As a collaborative leader, you support people in their work—you remove roadblocks and help them win.” ― Kenneth H. Blanchard There may be times when you need to know when not collaborate with others. There is a cost to collaborating that sometimes people don't consider resources, money, and time. Learn and forecasts your return on investment. There are times when the collaborative advantage is more valuable than a competitive advantage. You get to expand your network and available resources. Creating the collaborative advantage requires strategic intent. It's important to listen and understand align with the needs of each business and organization. There has to be a commitment to the partnership. This partnership or collaboration creates accountability and you have an opportunity to learn from each other. This is paramount. It is important to have agreements in writing as to what each partner is willing to do and not do. There needs to trust that each partner is working for the best interest of working together even though they are working for their own business and organizational gain. Boundaries need to be in place. You may even consider having an exit strategy where partners have permission to withdraw from the partnership. Business and organizational relationships are no different than personal relationships. People need to know like and trust a business or organization before they plan to do any business with it. Conflicts and misunderstandings may occur. It is important to recognize that each party may have their own opinions and it is okay to respectfully disagree. You will just need to work together in figuring out a solution. “When people feel trusted, they'll begin to understand they are contributors--and you'll get great ideas and happy people.” ― Eunice Parisi-Carew It's important to note that when you take the time to get to know the people of the organization that you will be able to hav...

EPISODE 20 – Being Committed to the Plan “There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses - only results.” ―Kenneth H. Blanchard It amazes me how many people don't get past the decision that they know that they need to make a change. Some people are only interested in making a change but do not want to put together a plan of action to really make that change become reality. Commitment is the feeling of dedication and loyalty to a cause, activity, or job; to be wholeheartedly dedicated. Commitment is important in any form of success. You will want to ensure that you have listened to Episode 19-Be Willing to Sacrifice for Success. How bad do you want what you say you want? Have you been talking about doing something or are you ready and committed to making a plan of action and to follow through? Get Your Mind Right. First of all, you need to believe you can do it when you believe that you can accomplish something you will persevere when tough times come upon you. Interest is talking about getting into shape; commitment is getting up and going to the gym regularly. Interest is surfing the Internet or researching information about a topic; commitment is about creating content and publishing it. Interest is buying a book on financial management; commitment is reviewing your numbers, tracking your spending, and implementing what you have read. Have you noticed the difference between interest and commitment? Interest is a passive activity; whereas, commitment is active. Commitment is about taking action and getting results. We can slip into the habit of interest very easily. If we look at the different areas of our lives, we might notice that some areas were more committed at certain times than we are at others. I was taken back recently as I was sharing many of the accomplishments and the growth of the podcast with a friend. She knows that I'm a big dreamer and I would like to accomplish so many more things. And then she posed the question, “Why are you stalling?” “Why are you holding yourself back?” She caught me off guard but at the same time, I had a moment of clarity. “Why wasn't I taking the actions steps I knew I needed to do?” I told myself that I have competing priorities. I had to remind myself where my greatest return on investment would be. If there is one thing I could be doing right now that would make the biggest difference, why wasn't I doing it? I had no excuse. I knew what I needed to do. I came home that evening and completed the paperwork that I needed to do to put the closure of something I had been delaying and to move forward direction. I contracted a freelancer to do some graphic design work for my speaker one sheet that I kept telling myself I had to edit. I stayed up till 3 AM because when you that I needed to get this done once and for all. No excuses! I made it a priority. I texted my friend and her with a response was awesome! It is interesting to me how others can see which you need to do but sometimes when you're so close to what your goal is for whatever reason you fail to see it. That is why it is important to surround yourself with people who support you and want to help you achieve your goals. When I was sharing this story with a mutual friend, she stated the same thing which reinforced to me that these new actions needed to be taken. My next question was: Do I truly believe the thoughts I have been having? No…so why should I hang on to the belief? Do what you need to do and see what happens? The “yes” you have been waiting for could be closer than you think. Sometimes we think that we need to be at a certain level of knowledge, fitness, or finances to be credible or believe that others will value what we have to say. You already know enough, you are perfect the way you are,

Today on the podcast we have Ilya Pukhalski. We talk about chat bots, their use cases, variations and challenges people face developing them. Guest: Ilya Pukhalski https://twitter.com/pukhalski https://github.com/pukhalski Links: Meekan, a bot for scheduling meetings: https://meekan.com/slack/ Slack Bot API https://api.slack.com/bot-users Kik Bot Dashboard https://dev.kik.com/#/home Skype Bot API https://developer.microsoft.com/en-us/skype/bots/docs/api/chat An article by Seth Rosenberg "How To Build Bots for Messenger" https://developers.facebook.com/blog/post/2016/04/12/bots-for-messenger/ Books: Spencer Johnson, Kenneth H. Blanchard "Who Moved my Cheese" http://www.goodreads.com/book/show/4894.Who_Moved_My_Cheese_ Steve Krug "Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability" http://www.goodreads.com/book/show/18197267-don-t-make-me-think-revisited Books by Guy Kawasaki http://guykawasaki.com/books/ Host: Andrey Salomatin https://twitter.com/filipovskii