Podcast appearances and mentions of Alan Williams

Your hosts, Alan and Susie take time out to discuss new and upcoming local restaurants in the San Antonio area.

NBL NOW | Everything NBL Derek Rucker & Jack Heverin Is Rucker interested in Brisbane coaching position Alan Williams wants back in the league Ben Henshall says he's a lottery pick for NBA draft Sam McDaniel re-signs with Brisbane Is Delly on the move Could Patty Mills end up in the NBL Ruckers Top 15 to drop tomorrow See omnystudio.com/listener for privacy information.

It has been announced today that the stage adaptation of Disney's The Hunchback of Notre Dame will finally receive its professional UK Premiere, with two concert performances on Sunday 17th August at the Prince Edward Theatre.In today's stagey news recap Mickey-Jo is talking through all of the details we know so far as well as some casting he'd love to manifest for the upcoming concert.Don't forget to comment below with your thoughts about this exciting news!•The Hunchback of Notre Dame has music and lyrics from the 1996 animated film by Alan Menken and Stephen Schwartz and additional songs written for the musical by the two Oscar winners, and a book by Peter Parnell. The concert will be directed by Jonathan O'Boyle with musical direction by Olivier Award-winner Alan Williams. This extraordinary production brings to life Victor Hugo's timeless tale of love, power, and redemption, set against the majestic backdrop of Notre Dame Cathedral. With a story that still resonates today, this unique concert performance will captivate both longtime fans and newcomers alike. Prepare for an evening of soaring melodies, passionate performances, and the beauty of a timeless tale brought to life like never before!Featuring a breathtaking symphonic score by legendary composer Alan Menken (Beauty and the Beast, The Little Mermaid) and lyrics by Stephen Schwartz (Wicked, Pocahontas). Prepare to be swept away by iconic songs like ‘Out There', ‘God Help the Outcasts', and ‘The Bells of Notre Dame', all performed by a full orchestra, choir, and an all-star West End cast.The Hunchback of Notre Dame first opened in Berlin in 1999, with a book by James Lapine, under the German name Der Glöckner von Notre Dame where it ran for over 1200 performances and was seen by 1.4-million people. In 2014, a new version premiered in San Diego with a new book by Peter Parnell and additional songs from Menken and Schwartz. This version has gone on to be produced by multiple US regional theatres and has had productions in Japan, Germany and Australia.•About Mickey-Jo:As one of the leading voices in theatre criticism on a social platform, Mickey-Jo is pioneering a new medium for a dwindling field. His YouTube channel: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MickeyJoTheatre⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ is the largest worldwide in terms of dedicated theatre criticism, where he also share features, news and interviews as well as lifestyle content for over 70,000 subscribers. Since establishing himself as a theatre critic he has been able to work internationally. With a viewership that is largely split between the US and the UK he has been fortunate enough to be able to work with PR, Marketing, and Social Media representatives for shows in New York, London, Edinburgh, Hamburg, Toronto, Sao Pãolo, and Paris. He has also twice received accreditation from the world renowned Edinburgh Festival Fringe. His reviews and features have also been published by WhatsOnStage, for whom he was a panelist to help curate nominees for their 2023 and 2024 Awards as well as BroadwayWorldUK, Musicals Magazine and LondonTheatre.co.uk. He has been invited to speak to private tour groups, at the BEAM 2023 new musical theatre conference at Oxford Playhouse, and on a panel of critics at an event for young people considering a career in the arts courtesy of Go Live Theatre Projects. Instagram/TikTok/X: @MickeyJoTheatre

What is it like to manage a large "Foodie Group" and to be known as an "Influencer"? Alan Williams and Susie LaFredo chat about their experience plus new plan for San Antonio Restaurants and the Flavors of Texas. Learn more about your ad choices. Visit megaphone.fm/adchoices

Following in the footsteps of jockeys like Jeff Lloyd, Robbie Fradd and Larry Cassidy, Vlad Duric has chosen Brisbane as home base for the latter years of his riding career. Vlad arrived in Queensland early last year after a wonderfully successful six years in Singapore where he won four local jockey's premierships and a host of feature races. A Doomben treble got him away to a flying start and the winners have continued to flow. The veteran rider says his passion for race riding hasn't diminished. Vlad talks about the great support he's received from Brisbane trainers since arriving in Queensland. He talks about a quartet of stakes wins to come his way including the Gr 2 Victory Stakes on talented galloper Antino. Vlad says he decided on a brief stint in his native Victoria last August  to coincide with the beginning of daughter Sage's riding career. The jockey was surprised and delighted to pick up rides from old friends. To ride a couple of Gippsland winners was a bonus. Vlad acknowledges the talents of his 22 year old daughter, and brings us up to date on the career direction taken by Sage's sisters Lily and Audrey. He pays tribute to his wife Storm, herself a former jockey who rode ten winners in a brief career. Vlad reveals the European origins of his first and second names and reflects on the support he was given by hard working parents Steve And Elina when he opted for a riding career.  He looks back on his apprenticeship to Cranbourne trainer Alan Williams and the enduring friendship he formed with Alan's son Craig. The forty seven year old looks back on the milestone achievements of his early career- first winner, first city winner and initial Gr 1 success. Vlad fondly remembers Gr 1 winner Bon Hoffa as the first high quality horse he got to ride. He sings the praises of Bon Hoffa's trainer Wendy Kelly. Appropriately Vlad Duric pays a lengthy tribute to Master O'Reilly, a horse he rode in 30 races and the horse to take him to racing's biggest stage with a Caulfield Cup win in 2007. There are some interesting sidelights to the Master O'Reilly story, especially the drama in the barriers before the running of the Caulfield Cup.   Vlad remembers his first trip to Singapore in 2009 and the flying start he gained on brilliant three year old Gingerbread Man. He won 51 races in his first season.    He looks back on a return to Victoria and his association with the very talented horse Mourinho. He won the Gr 1 Underwood Stakes on Mourinho plus three other Gr 2 races.   Vlad comprehensively covers his return to Singapore and a six year stay that brought him  four jockeys premierships and many feature races. He looks back on the outstanding horses and horsemen who made it all possible.   There were a handful of health related low points in the latter stages of his time in Singapore. He says he was stopped in his tracks on three occasions.   Vlad Duric has been a popular and well respected jockey for more than three decades. He shares his story with us in a most entertaining way.

This week we’re MONKEEING AROUND with M.H. Salter to discuss her new book, Peter Tork: Words of Wisdom from A.A. to ZEN! We also cover Micky’s new live album being praised by Goldmine Magazine, Bobby Hart’s new book, and pay our respects to Monkees fan and Monkee Mania Radio founder, Alan Williams. Our ‘You May […] The post Peter Tork: Words of Wisdom from A.A. to ZEN with M.H. Salter – Monkeeing Around appeared first on The ESO Network.

This week we're MONKEEING AROUND with M.H. Salter to discuss her new book, Peter Tork: Words of Wisdom from A.A. to ZEN! We also cover Micky's new live album being praised by Goldmine Magazine, Bobby Hart's new book, and pay our respects to Monkees fan and Monkee Mania Radio founder, Alan Williams. Our 'You May Also Like' recommendation this week is the album All Work No Pay by The Jangles! Monkeeing Around is a part of the ESO Podcast Network, Executive Producer Mike Faber. #monkees #petertork #wordsofwisdom #fromaatozen #mhsalter #goldminemagazine #bobbyhart #monkeemaniaradio #mmr #alanwilliams #allworknopay #thejangles

MESSAGE US WHAT YOU WANT US TO TALK ABOUTBill and Rick come together to discuss the Bears' recent two-week collapse. We discuss players, coaching and culture. Then we dig into the upcoming game against the Patriots. Can the Bears turn it around. 

#DrKenyattaCavil #SportsLab #HBCUsports"Inside the HBCU Sports Lab" episode 571 with Dr. Kenyatta Cavil, Mike Washington & Charles Bishop radio show. Today's show will be a good one as Doc, Charles, Wilton, and AD Drew discuss the latest HBCU news and sports and look ahead to this weekend's football matchups.Alan Williams from the 1876 Sports & Culture Podcast also joins the guys.TOPICS:Morehouse College and Tuskegee University Selected to play in 2025 HBCU ClassicAlcorn State women's soccer players claim mistreatment, season canceled amid Title IX allegations from HBCUSports.comGoogle partners with HBCU to advance AI sports reportingHBCU awarded $400,000 grant to infuse esports and CPU science from WSSU.eduMEAC Announces Weekly Volleyball Honors, presented by Coca-ColaDR. CAVIL'S INSIDE THE HBCU HUDDLE REPORTHOUSTON– Dr. Cavil's 2024 HBCU Major Division Football Poll Rankings – Week 8The North Carolina Central Eagles Remains at the Top of PollsDR. CAVIL'S INSIDE THE HBCU HUDDLE REPORTHOUSTON– Dr. Cavil's 2024 HBCU Mid-Major Division Football Poll Rankings – Week 7The Johnson C. Smith Golden Bulls, Seven Straight Weeks at No. 1MID-MAJOR DIVISION GAMESSAT, OCT 26 1:00 PM EST - BOWMAN-GRAY, WINSTON-SALEM, NCNo. 1 Johnson C. Smith Golden Bulls No. 3 Winston-Salem RamsSAT, OCT 26 1:00 PM EST - BULLDOG STADIUM, BOWIE, MDNo 2 Virginia Union Panthers Bowie St. BulldogsSAT, OCT 26 2:00 PM EST - B. T. HARVEY, ATLANTA, GANo. 10 Fort Valley St. Wildcats Morehouse Maroon TigersSAT, OCT 26 2:00 PM EST - CHARLES W. JOHNSON, COLUMBIA, SCNo. 4 Miles Golden Bears Benedict TigersSAT, OCT 26 6:00 PM EST - MITCHELL STADIUM, BLUEFIELD, WVNo. 8 Virginia St. Trojans Bluefield St. Big BlueSAT, OCT 26 1:00 PM EST - MCPHERSON MEMORIAL STADIUM, XENIA, OHTuskegee Golden Tigers Central St. (OH) MaraudersSAT, OCT 26 1:00 PM EST - ALUMNI FIELD, FRANKFORT, KYAllen Kentucky St. ThorobredsSAT, OCT 26 1:00 PM EST - ROEBUCK STADIUM, ELIZABETH CITY, NCLincoln (PA) Lions Elizabeth City St. VikingsSAT, OCT 26 2:00 PM EST - ALBANY STATE UNIVERSITY COLISEUM, ALBANY, GAEdward Waters Tigers Albany St. (GA) Golden RamsSAT, OCT 26 2:30 PM EST - LUTHER "NICK" JERALDS, FAYETTEVILLE, NCShaw Bears Fayetteville St. BroncosMAJOR DIVISION GAMESSAT, OCT 26 3:30 PM ESTNo. 11 Alabama A&M Bulldogs No. 8 Alabama St. HornetsSAT, OCT 26 7:00 PM EST - BRAGG MEMORIAL, TALLAHASSEE, FLNo. 5 Southern U. Jaguars No. 7 Florida A&M RattlersSAT, OCT 26 3:00 PM EST - O'KELLY-RIDDICK, DURHAM, NCMorgan St. Bears No. 1 N.C. Central EaglesSAT, OCT 26 3:00 PM EST - MUNICIPAL STADIUM, DAYTONA BEACH, FLNo. 2 Jackson St. Tigers Bethune-Cookman WildcatsSAT, OCT 26 1:30 PM EST - OLIVER C. DAWSON BULLDOG , ORANGEBURG, SCDelaware St. Hornets No. 4 South Carolina St. BulldogsSAT, OCT 26 2:00 PM EST - ARMSTRONG FIELD, HAMPTON, VAElon Phoenix No. 6 Hampton PiratesSAT, OCT 26 7:00 PM EST - SHELL ENERGY STADIUM, HOUSTON, TXNo. 9 Grambling Tigers Texas Southern TigersSAT, OCT 26 2:00 PM EST - WILLIAM "DICK" PRICE STADIUM, NORFOLK, VAHoward Bison Norfolk St. SpartansSAT, OCT 26 3:00 PM EST - SIMMONS BANK FIELD, PINE BLUFF, ARMississippi Val. Delta Devils Ark.-Pine Bluff Golden LionsSAT, OCT 26 3:00 PM EST - PANTHER STADIUM AT BLACKSHEAR FIELD, PRAIRIEVIEW, TXTex. A&M-Commerce Lions Prairie View PanthersSAT, OCT 26 4:00 PM EST - BARKER-LANE STADIUM/ED GORE FIELD, BUIESCREEK, NCN.C. A&T Aggies Campbell Fighting Camels@InsidetheHBCUSportsLab on Facebook Live and Spreaker.‬Contributions welcome at CashApp $JafusCavil

Emmy award winning actor Gregory Alan Williams aka LAPD Officer Garner Ellerbee and actress Traci Bingham aka Jordan Tate celebrate 35 years this month since the premiere of “Baywatch”, which at its height had 1.2 billion viewers per week.

Using the Hospitality Mentality to Shape Your Company Culture  Shep Hyken interviews Alan Williams, Founder and managing director at SERVICEBRAND GLOBAL Ltd and the co-author of Supercharging the Customer Experience: How Organizations Can Drive Performance in Today's Values-Based Economy. He talks about aligning the organization's culture, from the leadership to the frontlines, with its customer experience.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    Why is alignment within an organization important for the customer experience?  How has the customer landscape changed in the last 20 years?  Why does customer experience start with leadership?  How is employee engagement linked to the customer experience?  Why is brand identity crucial for an organization's customer experience?  Top Takeaways:    Customer experience is not just a function or a set of processes. It's not just some department or strategy. It is ingrained into the company's culture from the top leadership to every employee. It's in the DNA.     Everybody's job is important when it comes to customer experience. Every employee must understand how what they do impacts the customer, even if they're two or three places removed.    Over the last 20 years, customer decision has shifted to where it is 80% driven by emotion and values. Customers choose to do business with companies that share the same values and stand for the same social causes as them.    Communication has greatly evolved thanks to the internet and social media. Customers' thoughts about a brand can now be shared with millions of people in an instant. Companies need to ensure that their messaging is authentic to their brand identity and resonates with their audience.    Organizations used to have the majority of control over brand perception. They could decide how they want to be perceived and hire a company to pump out that message. Now, customers put more trust in what their friends, family, or colleagues tell them.      The customer focus should extend to the organization's internal customers as well. Every role, whether customer-facing or support-oriented, plays a part in shaping the overall customer experience. Customers, employees, service partners, and communities now shape how people think about a brand.    Customer experience should reflect the organizational brand identity. Every aspect of the customer journey, from arrival to departure, should embody the organization's values. Every action, whether customer-facing or behind the scenes, should reflect the company's mission. When everyone in the organization understands and represents the brand identity, it creates a consistent and compelling customer experience.     Plus, Alan shares examples of  customer experience from the hospitality industry (every type of business can benefit from a hospitality mentality.) Tune in!  Quote:   "A hospitality mentality helps drive customer experience. It is a brilliant training ground because you can learn a lot from that space and then apply it to other sectors."  About:    Alan Williams is the founder and managing director of SERVICEBRAND GLOBAL Ltd and the co-author of Supercharging the Customer Experience: How Organizations Can Drive Performance in Today's Values-Based Economy.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

This special episode of the Motörcast was recorded at this years Bloodstock festival in the UK where a special Lemmy Forever ceremony was held to celebrate a new sculpture of Lemmy that will be a permanent artifact there for years to come. Howard H Smith speaks to sculptor Alan Williams as well as Craig Locicero from Forbidden and last but not least, Mr Phil Campbell.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A Salvation Army legend joins Matthew as this month's guest. Deryck Diffey tells us about his cornet-playing journey from the Isle of Wight to the Canadian Staff Band, via Southsea YP Band, Tottenham Citadel Band and the Band of the Welsh Guards. Arthur Gullidge's ‘Divine Communion' is the subject of Gavin Whitehouse's analysis. Gavin tells us about the tragic history of the piece and the meaning behind the music.Music Editorial and ISB member Alan Williams is faced with this month's tricky decision. Find out which one album will Alan take with him for his upcoming all-inclusive vacation on Fully Scored's Arid Island.Have you ever wanted to sit in the Bandmastermind hotseat? Listen to this episode and take your chance!Hosted by Matthew FrostProduced by Simon Gash Published by Music Editorial Audio extracts used with permission of SP&S Hosted on Acast. See acast.com/privacy for more information.

Alan Williams discusses his book "Supercharging Customer Experience." Alan is an expert in customer experience and business transformation. For the past 25 years he has successfully guided organizations in various sectors to enhance their CX strategies, aligning brand identity, employee engagement, and customer experience. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest

Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service.    Dave Stubberfield is the director of Carter Consultancy and specializes in enabling cultural transformation to help businesses achieve greatness. They are the authors of Supercharging the Customer Experience: How Organizational Alignment Drives Performance.   Questions · We always like to ask our guests if they could share in their own words a little bit about their journey. So basically, how it is that you got from where you were to where you are today. · Now, the both of you teamed up together and wrote this awesome book Supercharging the Customer Experience. Can you share with our listeners a little bit about the book, maybe two or three overarching themes that the book focuses on and who is the book geared towards? · What are maybe two or three behaviors that you believe is critical for customer success in a business both from an employee perspective and from the leadership perspective. · So, could you share maybe just some insight for us on what you believe is the future of AI as best as you can, because AI does cover a lot of stuff. But what do you believe is the future of AI? And how will that impact human interaction? · So, can you also share, and each of you can give me your answer to this particular question. What's the one online resource, tool, website or app that you absolutely cannot live without in your business? · If you could share with me maybe a book that you read recently, or even a very long time ago, but it has still had a very great impact on you, whether from a professional capacity or even a personal development capacity. · Now, can you also share with us what's the one thing that is going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people. · Where can listeners find you online? · Now, before we close off the episode, we always like to ask our guests, do you have a quote or a saying that in times of adversity or challenge you will tend to revert to this quote if for any reason you get the real or you get off track, the quote kind of helps to get you back on track. Do you have one of those? Highlights Alan and Dave's Journey Me: We always like to ask our guests if they could share in their own words a little bit about their journey. So basically, how it is that you got from where you were to where you are today.   Alan Williams: Alan shared that he started off in commercial hospitality management. So, he remembered being at school thinking, he wants to go to university, but he wants to do a degree that's going to help him get a job.  And he really didn't like the idea of what he at that time considered to be really boring businesses like banking, where you're sat in an office all day. And he was lucky enough to get a holiday job in a hotel, and he thought that's it, exciting, looking after people, fun.  So, that was the beginning. And then he moved somewhat later in his career into workplace management. So you might know it as facilities management, so all of the services in workplaces offices, and he referred to them those offices actually, as they're really hotels with desks instead of beds, that's the only difference. And then he set up SERVICEBRAND GLOBAL in 2005, and he's been helping progressive leaders in organizations around the world since then, using what he learned in the hospitality sector.  Dave Stubberfield: Dave shared that for him, he guesses similar to a degree. So, he was just about leaving school and the careers advisor said, you've got the potential to go to university, but he didn't really know what for. So, he decided against it and tried the apprenticeship route in the corporate space, which he loved, and a lot of customer facing roles. Then there was an initiative called Lean, where he became kind of a Six Sigma qualified individual. And then it just kind of spiraled into attaching customer experience to the continuous improvement framework, really. And how changes adapt in organizations. And then, 2020 set up Carter Consultancy, and he hasn't looked back since. So yeah, he loves what he does.   About Alan and Dave's Book – Supercharging the Customer Experience and Three Overarching Themes the Book Focuses On Me: All right, thank you so much, gentleman. Now, the both of you teamed up together and wrote this awesome book Supercharging the Customer Experience. Can you share with our listeners and either of you can answer this question, a little bit about the book, maybe two or three overarching themes that the book focuses on and who is the book geared towards?   Dave Stubberfield: Dave shared that he's known Alan for a few years now. But it just so happens that they were interested in creating a customer experience development programme for the BQF, The British Quality Foundation. And the President kind of joined them together and said, “Look, you're both trying to achieve the same things.” So very, very quickly, during their initial meeting, they realized that they are very aligned in how they think and what they wanted to achieve. And through the development of that programme, and Alan out of the blue turns and he said to Dave, “This has got the makings of a great book. Do you want to write one?” And like a rabbit in the headlights, he just kind of froze, and then said, “Yes, let's do that.”  And so, through Alan's guidance from his previous experience of being an author, he's brought him on that journey with him and he's really, really enjoyed it. And the foundation to the book really stemmed from the training, the development programme they put together, which is really all about putting CX into context. They believe there's a lot of content out there. He's going to leave Alan to drop the question in a second, but they believe there's a lot of content out there. But they believe that the actual application of customer experience doesn't happen as frequently as it should, which led us to the question, Alan?   Alan Williams: Alan shared that's right. When they were thinking about the book, they were thinking, well, how is this book going to be any different to all of the others out there on the topic of customer experience? Because don't know if you've checked, but there's just like so many books on the topic. And they just found themselves with this question, which is, “With all the content on the topic that's out there, why is great customer experience so rare?” It doesn't make sense if there's all that resource out there to guide people.  And that was what Dave's just touched on there that the problem, and the challenge is that so much of the time people are focused on content, and knowledge, rather than the practical application of that knowledge on a day in day out basis. And that's why the great customer experience is so rare. And in the book, they provide a framework that helps you whatever sector you're in, wherever you are in the world, whatever the size of your organization provides you with a framework that can help to guide you create your own customer experience strategy that suits your own particular individual circumstances.   Me: All right, so let's use a use example, a use case, I like the fact that you gentleman said that you want to focus on the practical because you are very correct. There are many, many books out there on CX and EX. And you read the content, and it's focused on knowledge, the definitions, the theory, but how does that really work with an organization, with people, with their behaviour, we getting them motivated with having them intrinsically applying that in every single interaction regardless of the channel that they're serving the customer on. So, you can choose a business, I will leave it up to you in terms of the use case, just give us an example of based on the framework that you have in the book, how does this really apply to a business?   Alan Williams: Alan shared that he's not even going to choose a particular business. He thinks that sometimes when you do that, you're kind of dragged into generalization. So, he's just going to tell you a story. And it was a business that he was working in and they focused really hard on everybody that was in the organization understanding that they were part of delivering a great customer service and their job was to make their customers and clients feel important, that was the reason that they were all there.  And he remembered on reception, they were expecting a guy attending a very important meeting. And so obviously, they knew in advance that he was arriving, and they have pre-prepared a name badge, they also aimed to greet people before they introduce themselves in this particular environment. And so that happened, the receptionist greeted the gentleman by name, but they had not expected one thing, and that is that he brought with him a small terrier dog. Now, the receptionist actually said to him, complimented him on the dog, and then said, “And now Sir, if you could just lift him up in front of the camera.” and produce a name badge for the dog. And the guy went into the meeting room and announced to the people from the client organization, “That is the best welcome I've ever had anywhere in the world.” And then the meeting was a great success, down to that receptionist. So, the reason he loves that story is because it really emphasizes the importance of people understanding the big why they're there, rather than getting consumed and distracted with the small tasks that they might have to do in order to satisfy them.   Behaviours that are Critical for Customer Success in a Business from an Employee Perspective and from the Leadership Perspective Me: Now, based on your research, and your experience, both of you in the CX space, if you were to choose maybe two or three behaviours that you believe is critical for customer success in a business, and I'm not just talking from the employee perspective, but also from the leadership perspective, like what are the three key behaviours that will more than likely lead to a culture where people have that customer centric mindset, regardless of the type of customer, how complex the problem or issue might be, but they're always driven by that because of those core behaviours. Would you be able to identify what those if you were to pick three, what those would be?   Dave Stubberfield: Dave shared that he can start with one for sure. And the one that leaps out with him is Empathy. And that runs from a kind of a customer facing team into the customer, but like you said, it's the leadership into to the rest of the teams and the organization. He thinks having that empathetic understanding of what people might be trying to do, or what they're going through, is so powerful.  And we're stepping into the realms of emotional intelligence here. And to the point that Alan's just made in that in that story, which is fantastic. People have to buy into that, right. So, they have to buy into that culture of trying to achieve and deliver that experience, not once but every single time. And he thinks that starts with a lot of empathy. He knows some leaders that are not very empathetic, shall we say, and don't understand why they can't achieve the results they want to achieve, not only in the business, but in the customer experience space as well. So, he would lead with empathy being one of the most powerful ones because it unlocks so much. Alan, I don't know if you've got anything to add to that at all?   Alan Williams: Alan shared that he'll go with number two, though, which he thinks is about positivity. So, when a customer asks you for something, the answer is yes. And it might not be exactly what they were expecting or had asked for. But how often do you hear, no, can't do that. And that's really not a good start to a conversation. So, he'd follow empathy with Positivity.   Dave Stubberfield: Dave stated that he would go number three is probably Communication. And that he guesses all ties everything up together nicely. He thinks sometimes, again, starting at the top with leadership, they might send a message once, whether it's via email, or it could be in person, it could be a presentation, and some people think that they can just deliver that message once and everyone gets it and understand it, it needs to be reinforced, it needs to become part of the embedded as part of the DNA of the organization. And that message needs to be repeated so it's understood and lived every single day. And he thinks having a great deal of empathy, and positivity, it just needs to be reinforced through communication, he personally believes.   Alan Williams: Alan asked can they give you just one extra one as a bit of added value. So, he'd go with Obsessive Attention to Detail. And this is kind of every person, every day, every minute, because consistency is what makes the great businesses set apart from those that are good some of the time. And that's because everybody in the organization knows the fine detail of what's required, and is then committed to delivering that every single time.   Me: All right, so Empathy, Positivity, Vommunication and Obsessive Attention to detail. Okay, thank you so much, gentlemen.    Insight on the Future of AI and How it Will Impact Human Interaction Me: Now, I liked the fact that most of what you talked about focuses on people, focuses on behaviour, focuses on relationships, practical things that we can see, things that we do every day. I found, and I'm sure you've seen it as well, that in the last, I would say, maybe two or three years or even before but definitely in the last two or three years, there has been a lot of emergence in the space of technology with artificial intelligence. And I find that organizations sometimes may not necessarily be integrating it or using it in the best way possible to ensure that it's not replacing humans, but more so helping humans that can really help the overall experience.  And I'll give you an example. Over the weekend, I had a friend that has a mobile modem and we were having some issues adding some data to it and we called our local telecommunication company, reached out to them through their website. Actually no, we did it through their app that was on the phone, but the app has a Bot at the top and the bots name was Ruby. But Ruby can't answer any questions, Ruby doesn't remember what you told her before. And so, you tell Ruby, I'd like to speak with a representative, Ruby starts a conversation again, “Please provide me with your name and account number. Please tell me exactly what your query is about.” And I told Ruby that before and I felt like I was going in circles, it was just crazy. So, could you share maybe just some insight for us on what you believe is the future of AI as best as you can, because AI does cover a lot of stuff. But what do you believe is the future of AI? And how will that impact human interaction?   Dave Stubberfield: Dave shared that it's really interesting. And they cover a lot of this in the book. And honestly, you could spend hours upon hours doing research. And he kind of immersed himself into this. You're spot on, AI is kind of forefront of technology at the minute, everyone seems to be dipping into it. You've also got augmented reality that people are looking at as well and they are fantastic things, and it's just incredible what some of these things can do. The problem that organizations have today is they see something shiny, something sparkly and go, right, we need that. And they try and integrate it and it's just kind of a lift and shift, kind of slot it into a place, and it fits in just or they've squeezed things around, and they go perfect. We can take our AI integration box off, we've done that.  But like you've just said there, there's not been any kind of sort of thinking or thought process around how we actually integrate that to the all of the other services and ways of communication that we have as an organization, that omni channel element hasn't been considered, we just see AI as a way potentially to do something with generative text, for example. And we go yep, okay, we can we can get that in, we can do that there, and boom, it's done. It's thinking about the entire process.  And he thinks another element to that is, let's say one organization in a certain industry does something that's quite revolutionary. Other companies in the same industry or even outside the industry might try and replicate that and they haven't considered how they operate as an organization, the value they deliver to their customers, and if it actually works. He thinks a lot of people feel like they might miss the boat if they don't sort of get on board with the technology bus, because it's just constantly changing. So, there's a lot of risk when it comes to technology, you need to do your research, your homework and what fits for the business.  And for him, it's thinking about it from a people point of view, technology's forefront of the minute AI, you name it, there's lots it can do. But it needs to work for people. And that's the thing, really, he thinks sometimes isn't considered. So, that would be his thought. Alan, I don't know if you've got anything to add to that at all.   Alan Williams: Alan shared that he thinks that the issue is that people consider technology to be an alternative solution, whereas in fact, it should just be a support to people. So, when you've got predictability and high volume, then sure, he thinks technology can be a massive help in that sort of situation. But where you've got unpredictability, and perhaps volume that is up and down, then it's much less helpful. And it might be that a human being could deal with that much, much better. So, the big thing, though, is this thing about technology being a tool, rather than the be all and end all and he liken it to a scalpel, a scalpel in the hands of a really experienced surgeon can save people's lives. But in the hands of somebody who doesn't know what they're doing can be really dangerous. And it's the same with tech and customer experience.   App, Website or Tool that Alan and Dave Absolutely Can't Live Without in Their Businesses When asked about an online resource that they can't live without in their business:  Dave Stubberfield: Dave stated what a question. He's going to be totally contradictory to what he just said, he going to go ChatGPT. So, he uses that as a bit of a sounding board, really. So, in his organization, it's just him. So, sometimes when he has a bit of an idea, he thinks, “Oh, okay, maybe I should post it on social media or I should do this and have a bit of an idea.” He will often ask Alan because they are very alike, but sometimes he will just put a bit of a question into ChatGPT and asked for maybe what's relevant or how he should do a certain thing. And knowing that it's not always 100% accurate, he uses that as kind of as a gauge really to see if he's on the right track.  It's funny, he will put something into ChatGPT, for example. Let's say he wanted to do a LinkedIn post this week and he might say, “Give me five myths about customer experience that we can debunk.” And he might find one of them, he goes, “Well, that's not a myth at all. That's the complete truth.” So, he might swing it in a way that he thinks is his own personal view and opinion. And he uses that as kind of a something to generate a bit of a conversation with himself rather than just talking to the brick wall. So for him, he quite often uses ChatGPT, he would say he's using it daily, which is, it's mad really how it's become so prominent in people's lives.   Alan Williams: Alan shared that he's going to add to his CV that Dave asked him before ChatGPT that'd go down really well. His, is his Outlook Calendar. He's a bit too reliant on this. Basically, if it's not on the calendar, he's not there. And occasionally, he was telling somebody just the other day how he was just about to go into a lunch meeting and he got a message from somebody saying, “Really looking forward to seeing you for lunch today.” And he had to have a very quick lunch meeting and then get to the other one and not tell the person. But his calendar is his.   Me: So, Calendar and ChatGPT. Excellent.   Books that Have Had the Biggest Impact on Alan and Dave Me: Now, I usually ask the question, what book or books have had the biggest impact on you? I noticed in your book, which I love about how the layout of the book was done, that at the end of each chapter, you have a little box that says, “Want to know more” with resources in the form of articles and books that the reader can access if they want to gain additional information. I think that's brilliant. But I will still ask it. So, if you could share with me maybe a book that you read recently, or even a very long time ago, but it has still had a very great impact on you, whether from a professional capacity or even a personal development capacity.   Alan Williams: When asked about books that have had the biggest impact, Alan shared that his is a long time ago, actually. So, The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton. So, basically, this is about making sure that your business is balanced and looking after all of the different stakeholder groups, rather than being just focused on generating profit. And over the years, that kind of sentiment he thinks has grown into triple quadruple bottom line ESG, all of the terms that are given to it, but basically a very, very similar message in that you're managing your business holistically, rather than just to generate profits. So, that's his.    Dave Stubberfield: Dave shared that he's got a few that springs to mind. And the one he's going to talk about most prominently is the one he's listened to recently is the One Minute Manager by Kenneth H. Blanchard. This was a recommendation to him, he's heard it and seen the sites all around, but he's never actually taken the time to listen to it. So, that for him was really, really interesting because it talks about trying to do things in a minute, setting goals that people can read in a minute. Having reviews whether it's positive or negative in a minute, so you can redirect people or praise people. And he thinks a lot of us get bogged down in just day to day life, that everything becomes much more intense than it needs to be. So, that One Minute Manager for him, it was talking specifically about managing a team in an organization. But he thinks you can apply it to absolutely anything. So, that's the one he's listened to most recently that has been phenomenal and eye opening for me.   One that he would like to call out that he's previously listened to is The Prosperous Coach: Increase Income and Impact for You and Your Clients by Steve Chandler. So, coaching is a part of what he does and t that was something that really helped him and kind of confirmed to him and validate that he can do what he's doing, which was amazing, because he had a lot of doubt at the time when he started if he's a massive suffer of the imposter syndrome. So, that was really good for him personally.  And the other one he was considering? It was, Who Moved My Cheese?: An Amazing Way To Deal With Change In Your Work And In Your Life by Spencer Johnson, which is just he thinks it's a staple, if you haven't read or listened to that, then go and listen to that. That's phenomenal.   What Alan and Dave are Really Excited About Now! Alan Williams: When asked about something that they are excited about Alan shared that this is going to be boring to some people, because the CX in context development programme, he's thrilled about this, because they've started to deliver to clients, and the feedback has just been fantastic. And people are just saying, this is a real eye opener, because CX cannot just be treated in isolation, it is inextricably connected to other parts of the business. And this framework helps them to do that in a really simple to understand way and a very practical way. When he gets that sort of feedback, it makes him feel that it's been worth putting together what they've put together because it's good to be able to help so many people out there.   Dave Stubberfield: Dave shared that for him, he could quite easily say the same thing. But he's going to be different. So, he would say in the past 18 months, he's been developing an online tool that's called Nova. And Nova is a way and means of teams, organizations to measure how well they are implementing continuous improvement in their business, or in their team or in their organization. And that is something he's done for a long time and he used to do it by an Excel spreadsheet. And talking to a friend of his, he said, “Dave, why on earth are you using a spreadsheet in this day and age?” And he kind of sat back and thought, “Okay, I should practice what I preach here and change what I do.” And it's led to this tool, which he personally believes is cutting edge.  So, basically, it's an assessment that each team would do in an organization, it will give them a score, it will give them actions to do, it will give industry insights as well, based on the information that's been provided, just so that it can help the team progress. That then creates an aggregated score up to the leadership, and that can be viewed across the leadership peers and the group. So, if you've got an entire organization, you've got a continuous improvement score, essentially, for the entire organization with industry insights that help drive the improvement of that organization and with Alan's help, they're going to look at introducing customer experience to that later in the year.  They've also got plans to introduce change management as well, as well as vision values, employee engagement, they see this as a potential game changer tool that can disrupt organizations for the better. So, a lot of positive to come from that. And that's not long been launched really, the start of this year and they've seen some really, really interesting returns on investment as well. So, fingers crossed that's one for the future.   Me: That sounds amazing, Dave. Is that available to anyone in the public? Or it's still in beta?   Dave shared that it's available to absolutely everyone and anyone that might be a little bit unsure, a little bit reluctant to get involved or have a look, there's a free business health check at the very beginning that you can take, an initial assessment that sort of points you in the right direction, ask some leading questions to get you thinking, “Are you doing the right thing?” And at the end of it, it will tell you how you're performing based on that information and their suggestions moving forward. So, there's a bit of a freebie at the front as well.   Me: Now, my next question would be where can our listeners find that resource online?   Dave shared that they can find that at www.thinknova.uk    Where Can We Find Alan and Dave Online Alan Williams - Company website – www.servicebrand.global.com LinkedIn – Alan Williams   Dave Stubberfield - LinkedIn – Dave Stubberfield Dave's company website – www.carter-consultancy.com   Quote or Saying that During Times of Adversity Alan and Dave Uses  Me: Now, before we close off the episode, we always like to ask our guests, do you have a quote or a saying that in times of adversity or challenge you will tend to revert to this quote if for any reason you get the real or you get off track, the quote kind of helps to get you back on track. Do you have one of those?   Alan Williams: When asked about a quote or saying that they tent to revert to, Alan shared that this relates to the book, actually. So, he created this the end of last year (2023) and that is, “Content without context is toast.”   Me: I saw that in the book, I thought it was kind of cute. So, can you tell our listeners a little bit about how that quote brings you back on track?   Alan shared that it originated really from culture eats strategy for breakfast, it's like that kind of ring and tone to it. And he was just thinking about how so much, especially with social media, it's all about pumping stuff out there. But he thinks it really helps you to recollect yourself if you remember that your particular situation is unique. And you just need to focus on that. Don't get worried with all of the possibilities of all of the content, just think about what situation you're in right now and that will help you deal with it.   Me: All right. Thank you so much, Alan. Dave, do you have one of those quotes?   Dave Stubberfield: Dave shared that he does, his is a bit cheesy, people might hear and go, oh, no. But his one is, “Teamwork makes the dream work.” And he thinks, for him, to put that into context, again, he's spoken that he's solo in the business. But he thinks realizing that collaboration is king, really. So, let's take the book as an example. There would have been days, he's sure, that he would have been not really 100%, and not firing on all cylinders. But he knew that he would have to present something to Alan later in that day to say, “This is what I've done or what I've produced.” So, that would be that factor.  But there would also be helping Alan out. If Alan said, Ok, we've got 10 actions to do, but I'm in meetings for the rest of the week, he would go leave that with me. I'll pick that up. he'll take the strain. And he thinks that's part of that teamwork. And he thinks, again, that's part of why they work so well, because they do have the ability to understand when someone hasn't got the time or the space. The other person just seems to pick it up from somewhere. He doesn't understand how or why, it's a bit of a dark art, but it seems to be working well for them. But that for him is the one, knowing that collaborating with people is often going to be so more advantageous to absolutely everyone. That's the one for him that pulls him out of that pit sometimes where he might not be feeling great.   Me: All right, thank you so much. So, Alan's quote, “Content without context is toast.” And Dave's quote is, “Teamwork makes the dream work.” Now, both quotes are phenomenal. And just to kind of piggyback on what Dave said just now, I say it all the time in customer service trainings, no man is an island, and the reason why an organization has more than one person working in it is we all have to work together. Everyone's role is important. You gentlemen wrote this book and I'm sure that it required a lot of sweat, tears, hard work, focus, just a lot of energy and engagement that you both had to put into it. And it wouldn't be the success that it is today if it is that you didn't put that effort into it. So, I fully, fully, fully endorse both the quotes that you've given to us.  And just want to remind our listeners that customer experience is a journey, it's not something you're going to get to overnight or in an hour. It's not something that you're going to just get from one book. And it's something that we continually work to improve every single day that we get the opportunity to work on it. So, thank you so much for sharing your great insights about your book, about all the different things that you're doing in your organizations, with your own clients. It was really a great interview and I hope you had as much fun as I did.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links • The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton •  The One Minute Manager by Kenneth H. Blanchard •  The Prosperous Coach: Increase Income and Impact for You and Your Clients by Steve Chandler •  Who Moved My Cheese?: An Amazing Way To Deal With Change In Your Work And Life by Spencer Johnson   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Listen in as I share the inspiration behind my latest discussion on the Lasater Philosophy of Cattle Raising, a methodology deeply rooted in my livestock upbringing and influenced by Allen Williams' insights from the Herd Quitter podcast. We walk through the foundational principles of cattle breeding, emphasizing the crucial role of disposition and the benefits of cultivating calmer, more manageable herds. Personal anecdotes shed light on the significance of these practices, and I explore how low-stress handling techniques not only enhance animal welfare but also contribute to the efficiency of day-to-day farm operations.This conversation extends into the essential components of a successful livestock breeding program, as we talk about the importance of milk production as a performance indicator, selecting the right breed, and the strategic investment in quality genetics. We consider the intricacies of creating a closed herd, the compatibility of management styles, and the impact of animal temperament on breeding outcomes. I encourage our Grazing Grass community to join the discussion, sharing their own experiences and insights into the rich tapestry of cattle raising philosophy.

In the second hour, Dan Bernstein, Laurence Holmes and Leila Rahimi were joined by Mike Florio of Pro Football Talk to discuss the benching of Broncos quarterback Russell Wilson and Giants quarterback Tommy DeVito. Florio also discussed the Chiefs' offensive struggles and more of the latest NFL storylines. Adam Hoge of CHGO then joined the show to ponder whether the Bears' defense would be negatively impacted if Chicago moves on from head coach Matt Eberflus. In September, Eberflus took over calling plays after Alan Williams resigned from his position as defensive coordinator. Hoge also discussed receiver Darnell Mooney entering the concussion protocol, pass rusher Montez Sweat's impact and more. Later, during the High Noon segment, Bernstein, Holmes and Rahimi discussed the unveiling of the Pop-Tarts Bowl trophy and more.

Dan Bernstein, Laurence Holmes and Leila Rahimi were joined by Adam Hoge of CHGO to ponder whether the Bears' defense would be negatively impacted if Chicago moves on from head coach Matt Eberflus. In September, Eberflus took over calling plays after Alan Williams resigned from his position as defensive coordinator. Hoge also discussed receiver Darnell Mooney entering the concussion protocol, pass rusher Montez Sweat's impact and more.

Dan Bernstein and Laurence Holmes were joined by Sun-Times writer Jason Lieser to discuss the Bears firing running backs coach David Walker due to misconduct and the level of accountability coach Matt Eberflus has when it comes to his staff. Walker was the second Bears assistant coach to suddenly depart the organization this season, as defensive coordinator Alan Williams abruptly resigned from his role in September. Lieser also reacted to the way Chicago's quarterback situation was portrayed during the NBC broadcast of the Bears-Chargers game last Sunday. While discussing undrafted rookie Tyson Bagent, NBC analyst Cris Collinsworth said, "They're gonna have Justin Fields study this guy."

In the final hour, Dan Bernstein and Laurence Holmes were joined by Sun-Times writer Jason Lieser to discuss the Bears firing running backs coach David Walker due to misconduct and the level of accountability coach Matt Eberflus has when it comes to his staff. Walker was the second Bears assistant coach to suddenly depart the organization this season, as defensive coordinator Alan Williams abruptly resigned from his role in September. Lieser also reacted to the way Chicago's quarterback situation was portrayed during the NBC broadcast of the Bears-Chargers game last Sunday. While discussing undrafted rookie Tyson Bagent, NBC analyst Cris Collinsworth said, "They're gonna have Justin Fields study this guy." Bernstein and Holmes then listened back to Bears general manager Ryan Poles praise Eberflus' leadership. Later, they listened to a rough trophy presentation for MLB commissioner Rob Manfred after the Rangers defeated the Diamondbacks to win World Series on Wednesday.

The Chicago Bears have fired running backs coach David Walker. This comes after the Bears fired defensive coordinator Alan Williams. What in the world is going on on Matt Eberflus' staff? Brian Baldinger guests to start the show. Adam Hoge, Mark Carman and Herb Howard host the CHGO Bears Podcast.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Dan Bernstein and Leila Rahimi were joined by Adam Hoge of CHGO to discuss the Bears firing running backs coach David Walker, who failed to live up to the organization's standards, head coach Matt Eberflus said. Walker is the second assistant coach to suddenly depart the Bears this season. Defensive coordinator Alan Williams abruptly resigned in September. Hoge also discussed Chicago's acquisition of edge rusher Montez Sweat from Washington and whether the move could signal job security for Eberflus.

Dan Bernstein and Leila Rahimi opened their show by reacting to the Bears firing running backs coach David Walker, who had been with the team since 2022, when he was hired by head coach Matt Eberflus. Walker is the second assistant coach to suddenly depart the Bears this season. Defensive coordinator Alan Williams abruptly resigned in September. Bernstein and Rahimi then pondered whether the Bears' firing of Walker signals the beginning of the end of Eberflus' run with the organization.

Dan Bernstein and Leila Rahimi pondered whether the Bears' firing of running backs coach David Walker signals the beginning of the end of head coach Matt Eberflus' run with the organization. Walker is the second assistant coach to suddenly depart the Bears this season. Defensive coordinator Alan Williams abruptly resigned in September, citing health and family reasons. Williams was let go due to inappropriate activity, ESPN later reported.

Dan Bernstein and Leila Rahimi were joined by Mike Florio of Pro Football Talk to discuss the Bears abruptly firing running backs coach David Walker, who failed to live up to their standard as an organization, head coach Matt Eberflus said. Walker is the second assistant coach to suddenly depart the Bears this season. Defensive coordinator Alan Williams abruptly resigned in September. Florio also discussed the Raiders firing coach Josh McDaniels and more of the latest NFL storylines.

Dan Bernstein and Leila Rahimi reacted to the Bears firing running backs coach David Walker, who had been with the team since 2022, when he was hired by head coach Matt Eberflus. Walker is the second assistant coach to suddenly depart the Bears this season. Defensive coordinator Alan Williams abruptly resigned in September, citing health and family reasons. Williams was let go due to inappropriate activity, ESPN later reported, and the Bears' human resources department was involved in his exit as well.

Dan Bernstein was joined by Danny Parkins and Matt Spiegel for the daily transition segment, where they reacted to the Bears firing running backs coach David Walker after his conduct failed to live up to the standards of the organization. Walker is the second assistant coach to suddenly depart the Bears this season. Defensive coordinator Alan Williams abruptly resigned in September.

In the third hour, Dan Bernstein and Leila Rahimi listened to Bears coach Matt Eberflus address the organization's firing of running backs coach David Walker, whose conduct failed to live up to the team's standards, Eberflus said. Walker is the second Bears assistant coach to suddenly depart the organization this season. On Sept. 20, defensive coordinator Alan Williams abruptly resigned from his role. Bernstein and Rahimi then discussed the positives and negatives in the Bulls' 2-2 start to the season before addressing a trade rumor linking star guard Zach LaVine to the 76ers. Later, three-time All-Star outfielder Curtis Granderson joined the show to discuss his 10th annual Grand Giving campaign taking place throughout November.

In the second hour, Dan Bernstein and Leila Rahimi were joined by Mike Florio of Pro Football Talk to discuss the Bears abruptly firing running backs coach David Walker, whose conduct failed to live up to their standard as an organization, head coach Matt Eberflus said. Walker is the second assistant coach to suddenly depart the Bears this season. Defensive coordinator Alan Williams abruptly resigned in September. Florio also discussed the Raiders firing coach Josh McDaniels and more of the latest NFL storylines. Adam Hoge of CHGO then joined the show to discuss the Bears firing Walker, Chicago's acquisition of edge rusher Montez Sweat from Washington and whether the move could signal job security for Eberflus.

Dan Bernstein and Leila Rahimi listened to Bears coach Matt Eberflus address the organization's firing of running backs coach David Walker, who failed to live up to the team's standards, Eberflus said. Walker is the second Bears assistant coach to suddenly depart the organization this season. On Sept. 20, defensive coordinator Alan Williams abruptly resigned from his role.

On this week's episode of Sports Adjacent, Laurence Holmes stops by the Young Dude Cast. Russ starts the pod discussing a recent departure in his dating life. The guys recap Laurence's surprise appreciation party. The guys take a brief detour to talk about Alicia Keys "You Don't Know My Name" video and the ridiculous combination of food on Mos Def's plate. Last but definitely not least, another full edition of the "Everything's Fine" as absolute chaos hits Halas Hall including Justin Fields speaking his mind and the mysterious resignation of defensive coordinator Alan Williams. Tony Gill is presented by Sheets & Giggles. Go to sheetsgiggles.com/SA and you'll get 23% off your total order by using promo code SPORTS. The Sheet Set is soft, smooth, 100% eucalyptus and it's a game changer in bed.Sports Adjacent is also brought to you by BetMGM. Get the BetMGM app and grab this deal: Place any bet with BetMGM and get your money back up to $1500 if you don't win your bet. Just use promo code ADJACENT1000.Link: https://mediaserver.betmgmpartners.com/renderBanner.do?zoneId=1683568Visit BetMGM.com for Terms and Conditions. Must be 21 years of age or older to wager. Valid in states where BetMGM is legal. New Customer Offer. All promotions are subject to qualification and eligibility requirements. Rewards issued as non-withdrawable free bets or site credit. Free bets expire 7 days from issuance. Excludes Michigan Disassociated Persons. Please Gamble Responsibly. Gambling problem? Call 1-800-NEXT-STEP (AZ), 1-800-522-4700 (CO, DC, KS, LA, NV, WY, VA), 1-800-270-7117 for confidential help (MI), 1-800-GAMBLER(IN, MD, NJ, & WV), 1-800-BETS OFF(IA), 1-800-981-0023(PR), or Call (877-8-HOPENY) or text HOPENY (467369) (NY). Call or text the Tennessee REDLINE: 800-889-9789 (TN) or call 1-888-777-9696(MS). Promotional offers not available in Nevada and New York.Our Sponsors:* Check out TickPick and use my code No promotion code/URL for a great deal: https://www.tickpick.com/* Check out TickPick: https://www.tickpick.com/Support this podcast at — https://redcircle.com/house-of-l-podcast/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

From 'The Daily Score' (subscribe here): On the Friday edition of The Daily Score, Mark Grote reacted to Bears general manager Ryan Poles addressing a firestorm of controversy at Halas Hall. Poles discussed the surprising resignation of defensive coordinator Alan Williams (01:22). Mark then discussed how players are responding to Williams' departure (03:50). Later, Grote reacted to how Poles and offensive coordinator Luke Getsy responded to quarterback Justin Fields on Wednesday citing "coaching'" for causing him to overthink before he later clarified the comment (06:37). To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

0:00 - Intro 1:21 - Rico's House Issues 7:30 - Shower Naps 12:25 - Chicago Bears Breaking News 27:50 - Notre Dame vs Ohio State Preview 38:45 - Bears Talk Continued 44:40 - Cubs Playoff Push + Yoan Moncada 54:00 - Conor Bedard's First GameYou can find every episode of this show on Apple Podcasts, Spotify or YouTube. Prime Members can listen ad-free on Amazon Music. For more, visit barstool.link/redlineradio

Kevin Fishbain stops by Hoge & Jahns to help the guys process a wild 24 hours for the Bears, with Justin Fields' press conference going viral, coaching changes happening and more controversy swirling, let's get through it together, shall we? Plus, 3 Big Questions and Bold Predictions for week 3.Watch on YouTube - https://youtube.com/live/Ze8t71lTBs4?feature=shareHoge & Jahns merch @ hogeandjahns.comFollow on Twitter @HogeAndJahnsSponsored by:Athletic Greens - Athletic Greens is going to give you a FREE 1 year supply of immune-supporting Vitamin D AND 5 FREE travel packs with your first purchase. All you have to do is visit athleticgreens.com/ADAMS LinkedIn - Right now, you can try LinkedIn Sales Navigator and get a sixty-day free trial at linkedin.com/HOGE.Rhone - Head to rhone.com/ADAM and use promo code ADAM to save 20% off your entire order Hosted on Acast. See acast.com/privacy for more information.

Brandon Marshall and Ashley Nicole Moss discuss how all eyes have been on the Chicago Bears, but not for the best reasons, then we're joined by boxings Ms. Undisputed Champion of the World: Alycia Baumgardner!

Kevin Fishbain stops by Hoge & Jahns to help the guys process a wild 24 hours for the Bears, with Justin Fields' press conference going viral, coaching changes happening and more controversy swirling, let's get through it together, shall we? Plus, 3 Big Questions and Bold Predictions for week 3. Watch on YouTube - https://youtube.com/live/Ze8t71lTBs4?feature=share Hoge & Jahns merch @ hogeandjahns.com Follow on Twitter @HogeAndJahns Sponsored by: Athletic Greens - Athletic Greens is going to give you a FREE 1 year supply of immune-supporting Vitamin D AND 5 FREE travel packs with your first purchase. All you have to do is visit athleticgreens.com/ADAMS  LinkedIn - Right now, you can try LinkedIn Sales Navigator and get a sixty-day free trial at linkedin.com/HOGE. Rhone - Head to rhone.com/ADAM and use promo code ADAM to save 20% off your entire order Learn more about your ad choices. Visit megaphone.fm/adchoices

Ryan Poles spoke to the media at Halas Hall today to address the Alan Williams situation and the comments made by Justin Fields yesterday. Luke Getsy also spoke to the media. A lot to cover, along with a live check in from Adam Hoge at Halas Hall. Join Mark Carman and Greg Braggs Jr for all the discussion CHGO Bears Podcast. An ALLCITY Network Production PARTY WITH US: https://bit.ly/3SRS03z    ALL THINGS CHGO: https://linktr.ee/chgosports  WEBSITE: http://allCHGO.com/ BUY MERCH:  http://CHGOLocker.com  FOLLOW ON SOCIAL:  Twitter: @CHGO_Sports Instagram: @CHGO_Sports  GET OUR FREE NEWSLETTER:  http://www.allchgo.com/newsletter WIN MONEY THROUGH SPLASH SPORTS: https://splashsports.com/chgo  WATCH YOUR FAVORITE TEAMS: https://www.fubotv.com/chgo  This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/CHGO and get on your way to being your best self. Head to https://www.sunnyside.shop/ and use code CHGO25 for 25% off your total order at check out for everything you need to elevate your Summer! Must be 21+ or an Illinois med card holder.  Head to https://factormeals.com/chgobears50 and use code chgobears50 to get 50% off. Download the Gametime app, create an account, and use code CHGO for $20 off your first purchase. Check out FOCO for merch and collectibles here https://foco.vegb.net/CHGO and use promo code “CHGO” for 10% off your order on all non Pre Order items. AG1 is going to give you a FREE 1 year supply of immune-supporting Vitamin D AND 5 FREE travel packs with your first purchase. Just visit https://drinkAG1.com/CHGOBears  https://shadyrays.com: use code ‘CHGO' for 50% OFF 2+ pairs of polarized sunglasses! Visit https://dkng.co/chgo to sign up for DraftKings Sportsbook using the code “CHGO” If you or someone you know has a gambling problem, crisis counseling, and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537). 21+. IL only. Bonus bets expire seven days after issuance. Eligibility and deposit restrictions apply. Terms at sportsbook dot draftkings dot com slash football terms. When you shop through links in the description, we may earn affiliate commissions. Copyright Disclaimer under section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, education and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Learn more about your ad choices. Visit megaphone.fm/adchoices

IT'S THURSDAY NIGHT FOOTBALL DAY! But first… (01:20) Justin Fields, Chicago Bears QB, experiences the ultimate “young guy saying too much to the media moment.” A Belichick guy would never, we hear two pieces of sound from the 2nd year player: 1) addressing Chicago's early struggles on offense 2) Fields “cleaning it up” later on in the locker room. (11:47) Bears Reporter for ESPN, a friend of the show, Courtney Cronin, joins us! Courtney shares information on Chicago's DC Alan Williams' resignation and rumors that the FBI raided the Bears facility. (17:00) Then Courtney gives her thoughts on Justin Fields' controversial press conference and answers Golic's question, “How messed* up are the Bears?” (19:57) GoJo and Golic react to Kareem Hunt resigning with the Browns after Nick Chubb's injury. (23:06) Amazon Prime Thursday Night Football Preview: On a short week, the New York Giants hobble up to San Francisco to play the 49ers, potentially the best team in Football. The Giants are 10-point underdogs, and the Golics don't think the Niners will let New York keep it that close. (32:50) “Boy, does Pickleball live up to the hype.” GoJo praises the game but filibusters to hide his defeat by the paddles of Mike Golic Sr and Shadow Producer Momma Golic. Instead of taking accountability like an upstanding citizen, GoJo throws his teammate and sister-in-law Jenny directly under the bus: “She was a liability!”More from Jenny in Hour 2… Click here to subscribe, rate, and review the newest episodes of GoJo and Golic!  If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (IL/IN/MI/NJ/PA/WV/WY), 1-800-NEXT STEP (AZ), 1-800-522-4700 (CO/NH), 888-789-7777/visit http://ccpg.org/chat (CT), 1-800-BETS OFF (IA), 1-877-770-STOP (7867) (LA), 877-8-HOPENY/text HOPENY (467369) (NY), visit OPGR.org (OR), call/text TN REDLINE 1-800-889-9789 (TN), or 1-888-532-3500 (VA). 21+ (18+ WY). Physically present in AZ/CO/CT/IL/IN/IA/LA/MI/NJ/ NY/PA/TN/VA/WV/WY only. New customers only. Min. $5 deposit required. Eligibility restrictions apply. See http://draftkings.com/sportsbook for details. Learn more about your ad choices. Visit megaphone.fm/adchoices

Kenneth Davis, Josh Schrock and Alex Shapiro hop on an emergency episode of the Under Center podcast to recap a wild, bizarre day at Halas Hall. They discuss Alan Williams' resignation from defensive coordinator and the circumstances surrounding the announcement. They also dive into Justin Fields' honest diagnosis for his early struggles, a conversation with the coaches, and a vow to say “F it” and play free. Finally, they talk about Braxton Jones' neck injury and the release of quarterback Nathan Peterman1:20 - Alan Williams resigns and social media runs wild17:00 - Justin Fields speaks candidly about offensive Bears' struggles then clarifies afterward34:30 - Braxton Jones gets put on IR and may miss the season38:45 - Nate Davis returns to the team41:00 - Nathan Peterman has been releasedSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

It's Halloween, time to scare the pants off your friends. Grammar lessons. Iggy talks about a photo of Biggie, Tupac, and Kurt Cobain. Turns out that was a photoshop. Biggie vs. 'Pac. A show in Boston wants Belichick gone. PlowHawk brings up the Alan Williams situation. Iggy's parking photos. Car safety. Running red lights. Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

It's Halloween, time to scare the pants off your friends. Grammar lessons. Iggy talks about a photo of Biggie, Tupac, and Kurt Cobain. Turns out that was a photoshop. Biggie vs. 'Pac. A show in Boston wants Belichick gone. PlowHawk brings up the Alan Williams situation. Iggy's parking photos. Car safety. Running red lights. Learn more about your ad choices. Visit megaphone.fm/adchoices

We talk to the greatest eyewitness ever, the missing F-35, RIP High Low with EmRata, Vanna White's new deal, Miami Dolphins player's baby drama, Coach Prime on GMA, Cindy Crawford v. Oprah, OBJ & Kim K, The Saint of Second Chances, and ML v. Maz: Round 3. Trudi is still on vacation. Tom Mazawey is still reeling from his unpleasant visit to Spartan Stadium. ML Elrick conferences us together to get to the bottom of the debacle. Emily Ratajkowski's podcast has been BLOWN OUT! Howard Stern vs Bill Maher. Howard declares happily himself ‘woke'. Miami Dolphins cornerback, Xavien Howard, has four women pregnant at the same time. Chicago Bears defensive coordinator, Alan Williams, has stepped down and a lot of speculation is being tossed around. Vanna White gets a pay bump to stay on Wheel of Fortune and everyone is acting like she's an essential worker. Cindy Crawford is complaining about an old Orpah appearance that nobody remembers. Maren Morris has to “leave country music” because of… Donald Trump? Morgan Wallen is banging Kristin Cavallari. It's The Morning After with Kelly Stafford & Hank now. More trouble for Rudy Giuliani. DTJ got hacked and tweeted out a bunch of nonsense. Coach Prime is everywhere. Today he's wasting time on Good Morning America. Russell Brand is heading to Rumble after being demonetized on YouTube. His book deal has been halted. Both perpetrators in the Andreas Probst murder in Las Vegas have been caught. Stanford University is giving FTX money back. The Saint of Second Chances is about Mike Veeck and available on Netflix. CNN's rating are BAD. Latest TikTok Trend: Roman Empire. Old Dads is coming out soon. Odell Beckham Jr is the 2,432nd penis to enter Kim Kardashian. The ‘Instagram famous' chick has a porn offer. Kentia Fearn has been charged for leaving the scene of an accident following the tragic death of Mia Kanu in Southfield. GM to lay off 2,000 as the UAW strike continues. Not only are there Republican judges and Democrat judges… we also have right-wing juries. Randolph White is the best man-on-a-street possibly ever. Visit Our Presenting Sponsor Hall Financial – Michigan's highest rated mortgage company If you'd like to help support the show… please consider subscribing to our YouTube Page, Facebook, Instagram and Twitter (Drew and Mike Show, Marc Fellhauer, Trudi Daniels, Jim Bentley and BranDon).

The Rich Zeoli Show- Full Episode (09/20/2023): 3:05pm- Senate Majority Leader Chuck Schumer (D-NY) has stopped enforcement of the Senate's dress code. Many have speculated the decision was made to accommodate Sen. John Fetterman (D-PA) who has a reputation for wearing hoodies and shorts. On his X social media page, Sen. Fetterman posted: “If those jagoffs in the House stop trying to shut our government down, and fully support Ukraine, then I will save democracy by wearing a suit on the Senate floor next week.” 3:15pm- On Wednesday, Attorney General Merrick Garland testified before the House Judiciary Committee. In his opening statement, Chairman Jim Jordan (R-OH) emphatically said that “everyone knows the fix is in”—documenting instances of political bias within the Justice Department including the incredibly generous plea deal it negotiated with Hunter Biden and his attorneys. 3:20pm- While questioning Attorney General Merrick Garland during Wednesday's House Judiciary Committee hearing, Rep. Thomas Massie (R-KY) pointed to a double standard within the Justice Department stating: “You indicted [Ray Epps] on a misdemeanor. Meanwhile, you're sending grandmas to prison.” 3:30pm- During Wednesday's House Judiciary Committee hearing, Rep. Mike Johnson (R-LA) asked Attorney General Merrick Garland: “Have you had personal contact with anyone at the FBI about the Hunter Biden investigation?” Garland claimed he could not “recollect.” He also refused to directly answer whether he has had discussions about the Hunter Biden criminal probe with Special Counsel David Weiss. 3:40pm- Andrew Biggio—a U.S. Marine who served in Iraq and Afghanistan—joins The Rich Zeoli Show to discuss his latest book, “The Rifle 2: Back to the Battlefield,” which shares the incredible stories of World War II veterans. You can learn more about the book here: https://thewwiirifle.com 4:05pm- According to a report from RedState.com, “[b]uried within spending provisions that passed in 2022 is a little-known program that has come to light and is raising eyebrows… journalists who get ‘harassed' online can seek taxpayer-funded counseling and other services as part of a program that seeks to fight ‘misinformation.' No, I'm not making that up. Your hard-earned tax dollars are going to soothe the souls of aggrieved journalists who get trolled online so they can return to doing the regime's bidding.” You can read the full article here: https://redstate.com/bonchie/2023/09/19/insane-journalists-who-get-trolled-are-receiving-taxpayer-funded-counseling-to-fight-misinformation-n2164033 4:15pm- During Wednesday's House Judiciary Committee hearing, Rep. Tom McClintock (R-CA) accused Attorney General Merrick Garland and the Department of Justice of being “corrupt” and/or “incompetent.” Meanwhile, Rep. Matt Gaetz (R-FL) asked Garland why the Department of Justice hadn't opened an investigation into Hunter Biden's art sales—noting: “How can you guarantee that the people buying that art aren't doing so to gain favor with the President?” 4:30pm- According to Bart Jansen of the USA Today, “Hunter Biden's arraignment on federal gun charges will be Sept. 26 and will be held in person, rather than by video conference, a federal magistrate judge ordered Wednesday.” You can read more here: https://www.usatoday.com/story/news/politics/2023/09/20/hunter-biden-gun-charges-david-weiss-video-plea/70912327007/ 4:45pm- On his podcast “Verdict”, Senator Ted Cruz (R-TX) predicted that the Democratic Party may replace Joe Biden with Michelle Obama at the top of the party ticket in 2024—alleging that Barack Obama runs the Biden Administration behind the scenes. 4:50pm- According to reports, the home of Chicago Bears defensive coordinator Alan Williams was raided by the Federal Bureau of Investigation. Though the reason behind the raid has not yet been made public, Williams has resigned from his position. 5:00pm- On his Sirius XM show, Howard Stern announced that he is “woke.” 5:15pm- While appearing on CNN with host Fareed Zakaria, Chairman of the Joint Chiefs of Staff General Mark Milley denied that the U.S. military is “woke”—explaining that he didn't even know what the word meant. 5:20pm- On Wednesday, Attorney General Merrick Garland testified before the House Judiciary Committee. In his opening statement, Garland emphasized that he is “not the President's lawyer.” 5:25pm- During Wednesday's House Judiciary Committee hearing, Rep. Mike Johnson (R-LA) asked Attorney General Merrick Garland: “Have you had personal contact with anyone at the FBI about the Hunter Biden investigation?” Garland claimed he could not “recollect.” He also refused to directly answer whether he has had discussions about the Hunter Biden criminal probe with Special Counsel David Weiss. 5:40pm Eli Lake—Contributing Editor at Commentary Magazine & Host of “The Re-Education Podcast”—joins The Rich Zeoli Show to discuss the most recent episode of his podcast, “Church and Deep State.” You can find Lake's podcast here: https://t.co/G5gIl2oVQG 6:00pm- According to a report from RedState.com, “[b]uried within spending provisions that passed in 2022 is a little-known program that has come to light and is raising eyebrows… journalists who get ‘harassed' online can seek taxpayer-funded counseling and other services as part of a program that seeks to fight ‘misinformation.' No, I'm not making that up. Your hard-earned tax dollars are going to soothe the souls of aggrieved journalists who get trolled online so they can return to doing the regime's bidding.” You can read the full article here: https://redstate.com/bonchie/2023/09/19/insane-journalists-who-get-trolled-are-receiving-taxpayer-funded-counseling-to-fight-misinformation-n2164033 6:10pm- In her latest editorial for The New York Post, Miranda Devine writes that according to a former Federal Bureau of Investigation official, “[t]he FBI had so many paid informants at the Capitol on Jan. 6, 2021, that it lost track of the number and had to perform a later audit to determine exactly how many “Confidential Human Sources” run by different FBI field offices were present that day.” You can read Devine's full article here: https://nypost.com/2023/09/19/fbi-lost-count-of-number-of-informants-at-capitol-on-jan-6-ex-official/ 6:30pm- Hundreds of students from the Perkiomen Valley School District walked out of their classrooms on Friday after the district's school board formally decided to allow transgender students to use bathrooms that did not correspond with their biological sex. 6:40pm- On his podcast “Verdict”, Senator Ted Cruz (R-TX) predicted that the Democratic Party may replace Joe Biden with Michelle Obama at the top of the party ticket in 2024—alleging that Barack Obama runs the Biden Administration behind the scenes.

The Rich Zeoli Show- Hour 2: According to a report from RedState.com, “[b]uried within spending provisions that passed in 2022 is a little-known program that has come to light and is raising eyebrows… journalists who get ‘harassed' online can seek taxpayer-funded counseling and other services as part of a program that seeks to fight ‘misinformation.' No, I'm not making that up. Your hard-earned tax dollars are going to soothe the souls of aggrieved journalists who get trolled online so they can return to doing the regime's bidding.” You can read the full article here: https://redstate.com/bonchie/2023/09/19/insane-journalists-who-get-trolled-are-receiving-taxpayer-funded-counseling-to-fight-misinformation-n2164033 During Wednesday's House Judiciary Committee hearing, Rep. Tom McClintock (R-CA) accused Attorney General Merrick Garland and the Department of Justice of being “corrupt” and/or “incompetent.” Meanwhile, Rep. Matt Gaetz (R-FL) asked Garland why the Department of Justice hadn't opened an investigation into Hunter Biden's art sales—noting: “How can you guarantee that the people buying that art aren't doing so to gain favor with the President?” According to Bart Jansen of the USA Today, “Hunter Biden's arraignment on federal gun charges will be Sept. 26 and will be held in person, rather than by video conference, a federal magistrate judge ordered Wednesday.” You can read more here: https://www.usatoday.com/story/news/politics/2023/09/20/hunter-biden-gun-charges-david-weiss-video-plea/70912327007/ On his podcast “Verdict”, Senator Ted Cruz (R-TX) predicted that the Democratic Party may replace Joe Biden with Michelle Obama at the top of the party ticket in 2024—alleging that Barack Obama runs the Biden Administration behind the scenes. According to reports, the home of Chicago Bears defensive coordinator Alan Williams was raided by the Federal Bureau of Investigation. Though the reason behind the raid has not yet been made public, Williams has resigned from his position.

Alan WIlliams announced resigned as the Bears Defensive Coordinator. An emergency podcast reaction from Adam Hoge, Mark Carman abd Nicholas Moreano. An ALLCITY Network Production PARTY WITH US: https://bit.ly/3SRS03z    ALL THINGS CHGO: https://linktr.ee/chgosports  WEBSITE: http://allCHGO.com/ BUY MERCH:  http://CHGOLocker.com  FOLLOW ON SOCIAL:  Twitter: @CHGO_Sports Instagram: @CHGO_Sports  GET OUR FREE NEWSLETTER:  http://www.allchgo.com/newsletter WIN MONEY THROUGH SPLASH SPORTS: https://splashsports.com/chgo  WATCH YOUR FAVORITE TEAMS: https://www.fubotv.com/chgo  This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/CHGO and get on your way to being your best self. Head to https://www.sunnyside.shop/ and use code CHGO25 for 25% off your total order at check out for everything you need to elevate your Summer! Must be 21+ or an Illinois med card holder.  Head to https://factormeals.com/chgobears50 and use code chgobears50 to get 50% off. Download the Gametime app, create an account, and use code CHGO for $20 off your first purchase. Check out FOCO for merch and collectibles here https://foco.vegb.net/CHGO and use promo code “CHGO” for 10% off your order on all non Pre Order items. AG1 is going to give you a FREE 1 year supply of immune-supporting Vitamin D AND 5 FREE travel packs with your first purchase. Just visit https://drinkAG1.com/CHGOBears  https://shadyrays.com: use code ‘CHGO' for 50% OFF 2+ pairs of polarized sunglasses! Visit https://dkng.co/chgo to sign up for DraftKings Sportsbook using the code “CHGO” If you or someone you know has a gambling problem, crisis counseling, and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537). 21+. IL only. Bonus bets expire seven days after issuance. Eligibility and deposit restrictions apply. Terms at sportsbook dot draftkings dot com slash football terms. When you shop through links in the description, we may earn affiliate commissions. Copyright Disclaimer under section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, education and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Learn more about your ad choices. Visit megaphone.fm/adchoices