Podcast appearances and mentions of steve chandler

BRX Pro Tip: Yes, No Stone Payton: Welcome back to Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, let’s chat a little bit about yes and no. Lee Kantor: Yeah. This is something that I picked up from a guy named Steve Chandler. You know, we’ve been digging in deep […]

What if love—not control—was the driving force behind your leadership? In this thought-provoking conversation, Trevor Timbeck invites you to explore leadership through the lens of “loving as a verb.” Co-author of The Power of Love with Steve Chandler, Trevor explains how viewing love as an action, rather than a static feeling, can transform the way you lead, parent, and connect with others. He shares how a simple question—“What would love do?”—can shift your mindset in moments of frustration, helping you respond with awareness and compassion instead of reaction or control. You'll hear Trevor and Meredith discuss what he calls “emotioning,” a way of understanding emotion as a domain of action rather than a feeling to be managed. Through personal stories of parenting and coaching leaders, Trevor reveals how genuine leadership emerges from acceptance and presence, not authority or demand. His insights challenge conventional thinking about power, control, and influence, offering a refreshing and deeply human perspective on what it means to lead with love. You'll discover: Why love is a powerful verb—not just a feelingHow to shift from controlling to allowing in leadershipWhat “emotioning” means and how it shapes your actionsHow asking “What would love do?” can change any situationWhy true leadership begins with awareness and acceptanceCheck out all the episodesLeave a review on Apple PodcastsConnect with Meredith on LinkedInFollow Meredith on TwitterDownload the free ebook Listen Like a Pro

On this episode of The Hometown Bluegrass Show, Josh sings a classic song from Keith Whitley, highlighting the roots of traditional bluegrass and its lasting influence. We also sit down for a fun and engaging conversation with veteran bluegrass sound engineer and IBMA Award Winner Steve Chandler , who shares stories from behind the soundboard and offers insight into what it takes to make bluegrass music sound its best on stage and in the studio.

Today's wisdom comes from Wealth Warrior by Steve Chandler.   If you're loving Heroic Wisdom Daily, be sure to subscribe to the emails at heroic.us/wisdom-daily.   And… Imagine unlocking access to the distilled wisdom form 700+ of the greatest books ever written.   That's what Heroic Premium offers: Unlimited access to every Philosopher's Note. Daily inspiration and actionable tools to optimize your energy, work, and love. Personalized coaching features to help you stay consistent and focused   Upgrade to Heroic Premium →   Know someone who'd love this? Share Heroic Wisdom Daily with them, and let's grow together in 2025!   Share Heroic Wisdom Daily →

What if you realized you're already creating every moment of your life—yourself, others, and the world around you? In this milestone 350th episode, I reflect on what it truly means to be a creator in all three areas. Drawing inspiration from master coaches Steve Hardison and Steve Chandler, I explore how daily intentions, conscious thoughts, and deliberate actions shape who we become and how we experience others. You'll be inspired to see every encounter and circumstance as an opportunity to create something meaningful—with kindness, awareness, and purpose. I'm the co-founder and president of Grow Strong Leaders. We've created online resources that help leaders strengthen their character and communication skills to build strong relationships and inspire others to perform at the highest level.  You'll discover: How to consciously create the person you want to be each day.Why your thoughts and beliefs “create” how others show up for you.A powerful way to bring intention to every interaction.How to transform challenges by asking, “What do I want to create?”The liberating truth that you are already a powerful creator.Check out all the episodesLeave a review on Apple PodcastsConnect with Meredith on LinkedInFollow Meredith on TwitterDownload the free ebook Listen Like a Pro

Just listened to a fabulous podcast from Ben Rogers and his “Bottom Line” podcast. This episode was called “Tuesday Short: Truckers Block”  Find Ben: (@ben_rajas53) BUILD Coaching Company, LLC  - buildthearmy.com.  The whole premise was connected to author Steve Chandler and his description about what “Trucker's Block” is all about. “Is there something called Trucker's Block where a driver wakes up and finds his mood isn't right for driving today? No. A trucker drives his truck no matter what his energy or hope levels are.”  In this very short podcast (less than 90 seconds), it got me thinking about how many of my activities could I attach this definition to, so my mood wouldn't be a factor.  I have a lot of work to figure this out - what about you? To me, I see the value of this for me to do. Listen to Ben's episode a few times. In fact, listen to more of his podcast episodes as he always brings plenty to think about in order for us to become the best versions of ourselves.  Thanks for listening.  Please take a few moments to subscribe & share this with someone, also leave a 5 Star rating on Apple Podcasts and ITunes or other services where you find this show.  Find me on Facebook:  https://www.facebook.com/coachtoexpectsuccess/   on Twitter / “X”:  @coachtosuccess   and on Instagram at:  @coachjohndaly  - My YouTube Channel is at: Coach John Daly.   Email me at: CoachJohnDalyPodcast@gmail.com     You can also head on over to https://www.coachtoexpectsuccess.com/ and get in touch with me there on my homepage along with checking out my Top Book list too.  Other things there on my site are being worked on too.  Please let me know that you are reaching out to me from my podcast.

Today's wisdom comes from CREATOR by Steve Chandler.   If you're loving Heroic Wisdom Daily, be sure to subscribe to the emails at heroic.us/wisdom-daily.   And… Imagine unlocking access to the distilled wisdom form 700+ of the greatest books ever written.   That's what Heroic Premium offers: Unlimited access to every Philosopher's Note. Daily inspiration and actionable tools to optimize your energy, work, and love. Personalized coaching features to help you stay consistent and focused   Upgrade to Heroic Premium →   Know someone who'd love this? Share Heroic Wisdom Daily with them, and let's grow together in 2025!   Share Heroic Wisdom Daily →

Hello friends! Teresa here with my co-host, Erica Vinson. Today we're kicking off a recurring “Lifelong Learner” series—quick, honest chats about resources shaping us as coaches. First up is a classic in the coaching world: The Prosperous Coach by Steve Chandler & Rich Litvin.A quick note: at the time of our recording, the book happened to be discounted online—prices change, so check current listings. More importantly, we don't agree with everything in the book (no book is the Gospel

2025-09-04_Steve Chandler by CurtinFM 100.1 in Perth, Western Australia

Today's wisdom comes from Fearless by Steve Chandler.   If you're loving Heroic Wisdom Daily, be sure to subscribe to the emails at heroic.us/wisdom-daily.   And… Imagine unlocking access to the distilled wisdom form 700+ of the greatest books ever written.   That's what Heroic Premium offers: Unlimited access to every Philosopher's Note. Daily inspiration and actionable tools to optimize your energy, work, and love. Personalized coaching features to help you stay consistent and focused   Upgrade to Heroic Premium →   Know someone who'd love this? Share Heroic Wisdom Daily with them, and let's grow together in 2025!   Share Heroic Wisdom Daily →

Neste episódio Fernanda Gonçalves fala sobre as 3 Leis do Desempenho, descritas no livro de Steve Chandler, que nos traz informações preciosas sobre como nos organizar para obter um melhor desempenho. Este é mais um episódio do Podcast sobre Liderança produzido em parceria com a Universidade Federal Fluminense.

Today's wisdom comes from Crazy Good by Steve Chandler.   If you're loving Heroic Wisdom Daily, be sure to subscribe to the emails at heroic.us/wisdom-daily.   And… Imagine unlocking access to the distilled wisdom form 700+ of the greatest books ever written.   That's what Heroic Premium offers: Unlimited access to every Philosopher's Note. Daily inspiration and actionable tools to optimize your energy, work, and love. Personalized coaching features to help you stay consistent and focused   Upgrade to Heroic Premium →   Know someone who'd love this? Share Heroic Wisdom Daily with them, and let's grow together in 2025!   Share Heroic Wisdom Daily →

On today's REX Daily Podcast, Dom talks with Steve Chandler, CEO of Tasman Pine Forests, about the estimated 4000ha of forestry plantations damaged in the recent storms in Tasman, how they plan to salvage the trees and what effect it might have on timber markets... He talks with Jason Lock, Sales Manager for Fully Equipped, about kitting out utes to make them fit for purpose, the advancements in equipmewnt and accessories and his involvement in setting up the winch challenge series in Australia... And he talks with Alan Henderson, Erskine Owen director, about a new processing model developed by Mr Apple, one of NZ’s largest apple exporters, how it reduces the time between harvest and packing by 25%, helps boost fruit quality and shelf life for millions of consumers in Asia and the Middle East and how it's set to anchor a new property fund targeting $1 billion within five years. Tune in daily for the latest and greatest REX rural content on your favourite streaming platform, visit rexonline.co.nz and follow us on Instagram, Facebook and LinkedIn for more.

Dom talks with Steve Chandler, CEO of Tasman Pine Forests, about the estimated 4000ha of forestry plantations damaged in the recent storms in Tasman, how they plan to salvage the trees and what effect it might have on timber markets. Tune in daily for the latest and greatest REX rural content on your favourite streaming platform, visit rexonline.co.nz and follow us on Instagram, Facebook and LinkedIn for more.

We had a deep dive into the housing crisis

2025-07-17_Steve Chandler by CurtinFM 100.1 in Perth, Western Australia

Steve Chandler from episode 274 wrote this, "Many people I work with make the mistake of confusing commitment with intention. They think they're the same thing. And by thinking that, by living in that misunderstanding, they lose all the power commitment has." Sam Dobschuetz joins this episode to discuss the distinction between Intention Vs. Commitment. Get the full show notes here: https://recoveredman.com/355 PLUS: Whenever you're ready... here are 4 ways I can help you in your recovery: Porn Free This Year (Free video course) http://recoveredman.com/thisyear Buy the book, Porn Free by Matt Dobschuetz http://pornfreebook.com Join a REV Group http://recoveredman.com/rev 1-on-1 Coaching with Matt Dobschuetz https://recoveredman.com/coaching

Steve Chandler from episode 274 wrote this, “Many people I work with make the mistake of confusing commitment with intention. They think they're the same thing. And by thinking that, by living in that misunderstanding, they lose all the power commitment has.” Sam Dobschuetz joins this episode to discuss the distinction between intention and commitment. Get the full show notes here: https://recoveredman.com/355   PLUS: Whenever you're ready... here are 4 ways I can help you in your recovery:   Porn Free This Year (Free video course) http://recoveredman.com/thisyear   Buy the book, Porn Free by Matt Dobschuetz http://pornfreebook.com Join a REV Group http://recoveredman.com/rev   1-on-1 Coaching with Matt Dobschuetz https://recoveredman.com/coaching

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Dom talks with Tasman Pine Forests CEO Steve Chandler about winning the Forest Company Section of the inaugural Growing Native Forests Champions Awards, its work restoring native forests, protecting native species and controlling wilding pines, and restoring balance between forestry plantations and productive sheep and beef land. Tune in daily for the latest and greatest REX rural content on your favourite streaming platform, visit rexonline.co.nz and follow us on Instagram, Facebook and LinkedIn for more.

Even experienced builders can lose big when they step into property development without the right strategy. In this episode, I sit down with Steve Chandler as we talk about the financial traps, mindset gaps, and planning mistakes that catch so many builders off guard. If you've ever thought about developing your own projects or scaling beyond construction, this is a must-listen. What You'll Learn: Why solid builders still fail in development Key mindset shifts from trade to strategy How to test a deal with feasibility studies The cost of wrong assumptions Developer risk vs. builder profit Asset protection 101 Why who you work with matters To connect with Steve, check all the links below: Website: https://stevechandler.com.au/  LinkedIn: https://www.linkedin.com/in/stevenchandler/  Facebook: https://www.facebook.com/propertydevelopmentinstitute  Instagram: https://www.youtube.com/c/StevenChandler  Phone: 1300 2000 21

On today's REX Daily Podcast, Dom talks with Tasman Pine Forests CEO Steve Chandler about winning the Forest Company Section of the inaugural Growing Native Forests Champions Awards, its work restoring native forests, protecting native species and controlling wilding pines, and restoring balance between forestry plantations and productive sheep and beef land... He talks with Devold NZ General Manager Craig Smith about the second instalment of the Sheep to Shop Educational Programme, the importance of communication in the wool shed and breaking down barriers between growers, wool teams and brands... And he talks with AFFCO National Livestock Manager Tom Young about its contract out for last season lambs at 10.20/kg carcass weight delivered before mid September, the particulars of the contract and the general state of the red meat industry. Tune in daily for the latest and greatest REX rural content on your favourite streaming platform, visit rexonline.co.nz and follow us on Instagram, Facebook and LinkedIn for more.

"I can't do that." How many times have you said those four words when facing a challenging sales situation? It could be picking up the phone to make that intimidating cold call. It could be asking for the close with a high-value prospect.  If you say 'I can't do that,' guess what? You're absolutely right. You won't. But here's what's surprising: The solution is simpler than you think.  https://www.youtube.com/watch?v=ddjRyIHq6LA The Wisdom That Sounds Ridiculous (Until It Changes Everything) Thirty years ago, sales coach Steve Chandler heard a client say those familiar words: "I don't think I could ever do that." His response was four words that initially sounded absurd.  "Then don't be you." When Richard Fenton, co-author of "Go for No!," first heard this concept, he had two immediate reactions: "That's the dumbest thing I've ever heard," followed quickly by "That's the most profound thing I've ever heard." Think about it. When someone says they can't speak in front of a thousand people, what's the typical advice? "Just be natural. Just be yourself." But if they're someone who freezes up in front of crowds, why would they want to be that person in that moment? Although you can't magically become a new person, you do have the power to choose which aspect of yourself shows up in any given situation. The Alter Ego Advantage of Top Performers Elite athletes and performers often adopt different personas to enhance their performance. When the game was on the line, Kobe Bryant would mentally shift into his Black Mamba persona, accessing a level of confidence and killer instinct that separated him from other players.  "The Black Mamba is something I created to get through the lowest points," Bryant explained. "It's a mindset, a way of approaching challenges." Beyoncé morphs into "Sasha Fierce" on stage—a fearless, magnetic performer—but off stage, Beyoncé describes herself as naturally shy and introverted. Strategic identity shifting is the ability to step into a role that's equipped for the task at hand.  Your 3-Step Transformation Process Ready to make it happen? Here's your simple framework: Identify Your Limitation What specific sales activity makes you feel uncomfortable or incapable? Be precise. Instead of "I'm bad at sales," identify exactly when you struggle: "I freeze up when asking for referrals from satisfied customers." Design Your Persona Who would you need to be to excel in that situation? Create a specific identity, such as The Referral Request Professional, who understands that satisfied customers want to help others access the same value they received. Make the Switch Before entering a sales situation that makes you nervous, consciously transition into your character. Use mental preparation (visualizing success), physical cues (changing your posture, adjusting your voice), or even simple props (a specific piece of clothing or accessory). Creating Sales Identities That Perform The beauty of the "don't be you" approach is that you're not manufacturing a fake personality. You're accessing different facets of who you already are or who you can become.  Here are some examples of identities to cultivate in sales: The Cold Calling Champion When you need to make prospecting calls, don't be the version of you who worries about interrupting people or who fears rejection. Instead, become the professional who understands that you're offering solutions to real problems. Lead with confident conviction—like you're doing them a favor by calling. Channel the mindset of a sales rep who is genuinely excited about helping prospects discover opportunities they didn't know existed. Before each calling session, take just two minutes. Visualize this persona. How do they talk? What's their vibe? How do they sit? Then step into that identity. The Confident Closer When it's time to close the deal, don't get stuck in the part of you that feels pushy or uncomfort...

319: Become Fireproof: Negotiate Your Salary, Severance & Sanity (Sean Kosofsky)SUMMARYSpecial thanks to TowneBank for bringing these conversations to life, and for their commitment to strengthening nonprofit organizations. Learn more about how they can help you at TowneBank.com/NonprofitBanking.Are you protecting yourself as well as your nonprofit's mission? In episode #319 of Your Path to Nonprofit Leadership, nonprofit leader and consultant Sean Kosofsky breaks down the critical, but too often overlooked, topics of executive compensation, board accountability, and employment protection. Drawing from decades of experience across advocacy, political campaigns, and executive leadership, he offers a no-nonsense approach to overcoming the sector's toxic “poverty mindset.” Kosofsky lays out practical steps nonprofit leaders can take to negotiate fair compensation, demand severance protections, and rebalance the power dynamics between boards and executives. You'll learn how to implement board agreements, hold board members accountable, and use contracts to ensure job security, all without compromising your mission. Whether you're a seasoned executive or a first-time ED, this conversation provides the tools you need to lead with confidence, clarity, and sustainability.ABOUT SEANSean Kosofsky is the Nonprofit Fixer! He is a coach, consultant, trainer, speaker, author, and strategic advisor. For the past 33+ years, he has helped causes, campaigns and candidates raise millions of dollars and transformed nonprofit organizations and leaders. He has served in a wide variety of roles in nonprofits, including policy, communications, development, grassroots organizing, direct service, board leadership, and executive director. He has worked on a wide range of issues, including LGBTQ equality, reproductive justice, voting access, bullying prevention, climate change, and more. His work has been covered in media outlets internationally and he has received many awards and recognitions from the sector. His work and advice has been featured by AFP, Candid, Idealware, Bloomerang, TechSoup, and more. He is an author and the owner of Mind the Gap Consulting. Sean is a proud Detroit native but lives with his husband and dog in New York City.EPISODE TOPICS & RESOURCESThe Prosperous Coach by Steve Chandler and Rich LitvinWant to chat leadership 24/7?  Go to delphi.ai/pattonmcdowellHave you gotten Patton's book Your Path to Nonprofit Leadership: Seven Keys to Advancing Your Career in the Philanthropic Sector – Now available on AudibleDon't miss our weekly Thursday Leadership Lens for the latest on nonprofit leadership

Tu peux aimer ton métier. Être passionné. Et quand même faire un burnout. C'est ce qu'a vécu Quentin Viard‬ coach d'entrepreneurs et ancien sportif de haut niveau. Pas une fois. Deux fois. Et ce n'était pas dû à un manque d'organisation, de repos ou de temps pour lui. Mais à un jeu inconscient qu'il jouait sans le voir : “Toujours en faire plus. Toujours prouver ma valeur.” La bascule ? Elle arrive après son deuxième burnout. Cette fois, quelques jours ont suffi. Parce qu'il a eu une prise de conscience radicale : Ce n'était pas ce qu'il vivait qui le fatiguait. C'était la façon dont il pensait ce qu'il vivait. Une vérité puissante qu'on n'enseigne pas en école de coaching :

Balancing Ambition with Personal Well-Being.  Lightning Round:  Top 10 Ways to Manage Your Energy, NOT Your Time Question: “How do you keep the enjoyment of being in sales: balancing work and life? What are your best tips on how to ensure you retain a healthy balance, as sales can be stressful and intense?” Book: The Joy of Selling by Steve Chandler  

Balancing Ambition with Personal Well-Being.  Lightning Round:  Top 10 Ways to Manage Your Energy, NOT Your Time Question: “How do you keep the enjoyment of being in sales: balancing work and life? What are your best tips on how to ensure you retain a healthy balance, as sales can be stressful and intense?” Book: The Joy of Selling by Steve Chandler  

Today's wisdom comes from 100 Ways to Motivate Yourself by Steve Chandler.   If you're loving Heroic Wisdom Daily, be sure to subscribe to the emails at heroic.us/wisdom-daily.   And… Imagine unlocking access to the distilled wisdom form 700+ of the greatest books ever written.   That's what Heroic Premium offers: Unlimited access to every Philosopher's Note. Daily inspiration and actionable tools to optimize your energy, work, and love. Personalized coaching features to help you stay consistent and focused   Upgrade to Heroic Premium →   Know someone who'd love this? Share Heroic Wisdom Daily with them, and let's grow together in 2025!   Share Heroic Wisdom Daily →

Meredith Bell is a master connector and a powerhouse of wisdom who consistently delivers incredible value to those lucky enough to engage with her. As the President and co-founder of Grow Strong Leaders, she brings decades of experience helping organizations strengthen the people side of their business. With a background in education and a passion for communication, Meredith naturally blends her teaching skills with her love for building long-lasting client relationships. Many of her clients and partners have been with her for over 20 years—a testament to her impact and integrity. SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Meredith Bell, President and Co-founder of Grow Strong Leaders. Meredith brings decades of leadership and communication expertise to this heart-centered conversation. Together, they explore how trust, character, and authenticity are not just traits, but skills that can be developed. Meredith discusses practical strategies from her award-winning book and emphasizes the importance of inner work, curiosity, and genuine service in building lasting client relationships. From the power of pause to the art of deep listening, this episode is a must-listen for any sales professional who wants to lead with character and connect more deeply.KEY TAKEAWAYSAuthenticity in Sales: Genuine connection and honesty are the foundation for trust and long-term client relationships.Character is Developable: Integrity, empathy, accountability, and self-awareness are not fixed traits—they can be cultivated through practice and intention.Lead with Service: Focus on serving others rather than pushing products. The best sales come from putting the client first.The Power of Listening: Deep listening, paired with curiosity, is a superpower in sales and leadership.Do the Inner Work: Resilience, patience, and personal growth fuel external success.Practice the Pause: Silence isn't awkward—it's powerful. Creating space allows for better communication and connection.HIGHLIGHT QUOTES

Graham Cochrane discusses how to stop living on autopilot and start making progress towards your ideal life. — YOU'LL LEARN — 1) The problem with autopilot and “the logical next thing” 2) The five-part REBEL framework 3) The magical time frame for goals Subscribe or visit AwesomeAtYourJob.com/ep1032 for clickable versions of the links below. — ABOUT GRAHAM — Graham Cochrane is a 7 figure entrepreneur, TEDx and keynote speaker, and bestselling author of How To Get Paid For What You Know and Rebel: Find Yourself by Not Following The Crowd (2024). He is the host of The Graham Cochrane Show, a top .5% ranked podcast globally, where each week he helps people create more money, margin, and meaning in their lives. With over 14 years of online coaching and content experience, 700,000 YouTube subscribers across his channels, and having built multiple 7 figure businesses that require less than 5 hours of work per week to run, Graham is a leading voice in the life-giving business movement. His insights have been regularly featured in national media outlets like Forbes, CNBC and Business Insider. As a coach and dynamic keynote speaker he can help any success-oriented person who feels stuck, exhausted, or disappointed, leverage their true identity to experience clarity, confidence, and make life and business more effortless through utilizing his signature REBEL framework.• Book: Rebel: Find Yourself by Not Following the Crowd • Instagram: @thegrahamcochrane • Website: GrahamCochrane.com — RESOURCES MENTIONED IN THE SHOW — • Book: The Go-Giver: A Little Story about a Powerful Business Idea by Bob Burg and John David Mann• Book: The Prosperous Coach: Increase Income and Impact for You and Your Clients (The Prosperous Series) by Steve Chandler and Rich Litvin— THANK YOU, SPONSORS! — • Earth Breeze. Get 40% off your subscription at earthbreeze.com/AWESOME• BambooHR. See all that BambooHR can do at bamboohr.com/freedemoSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

“The sale most often goes to the most interested party.” – Steve Chandler. Being interested and curious about what our clients need today and in the future is critical to our sales success.  So, how do we show that we care, are curious, and are interested in helping our ideal client?  One way is to use resources available to us to spotlight our genius, experience, and level of care.  One resource that I see either underused or not used correctly is LinkedIn.    It's a powerful resource; too many people use it, and it comes across as icky and pushy.     YouTube: https://youtu.be/TX4xpAnxyCQ   About Indrek Põldvee: Indrek is recognized as an Estonian LinkedIn guru with a wealth of experience in sales, marketing, and coaching. His journey and expertise are not just limited to his success but also include transforming businesses through LinkedIn strategies.    How to Get In Touch with Indrek Põldvee: Email:  indrek@b2bgrowth.eu Website: http://b2bgrowth.eu/ LinkedIn profile for a quick overview: https://www.linkedin.com/in/indrek-poldvee-sales-marketing-coach/   Stalk me online! LinkTree: https://linktr.ee/conniewhitman   Subscribe to the Changing the Sales Game Podcast on your favorite podcast streaming service or YouTube.  New episodes post every week - listen to Connie dive into new sales and business topics or problems you may have in your business.  

Have you thought about how your words create you and your world? No matter what you answer, Trevor Timbeck will help you gain a better understanding of this power we all have if we choose to use it well.  Trevor co-authored The Power of Systems with Steve Chandler. You'll recognize the book and Steve's name from episode 300 of the podcast. In this episode, we discussed the book and how it ties in with who you are BEING and what you're CREATING in the world.  Trevor is an absolutely remarkable human being, with important insights not just on the power of systems, but on life itself. You're going to want to give this your full attention because you'll hear many valuable ideas to reflect on. Trevor has a deep technical background and started his career as a software engineer. He was promoted to leadership roles and eventually became head of Sales and then Chief Talent Officer with a large IT company. Today Trevor is a very successful leadership coach.  You'll discover: Significant lessons Trevor learned in his leadership journeyHow Trevor weaves together love, language, and leadership when coaching his clientsWhat he learned from his first coach that transformed the way he ledThe difference between language as coordinating behavior and language as communicating informationWhy Trevor says our words create our worldCheck out all the episodesLeave a review on Apple PodcastsConnect with Meredith on LinkedInFollow Meredith on TwitterDownload the free ebook Listen Like a Pro

In this TCJ Short, an excerpt from Episode #47, you can hear Lindsey Lewis describing the six key skills she had to develop in order to create a successful coaching business, inspired by experts in the field like Amber Krysz, Carolyn Freyer Jones and Steve Chandler. Lindsey outlines the skills, and then she and Robbie and dive into some of them in detail. The things Robbie and Lindsey discuss here give practical texture to some of the stages of The Coaching Business Flywheel.Download the free ebook, An Introduction to the Coaching Business Flywheel here.Those six skills that every coach needs to build a successful coaching business are:Being your professional selfMastering invitationsRunning skilful initial conversationsMaiking proposalsNavigating what comes after the proposalsCreating a healthy relationship with money and wealth. And all in just a few minutes!Listen back to Episode #47 in full here, for Lindsey's story and many amazing ideas and tips for you and your coaching business: https://www.thecoachsjourney.com/podcast/episode-47-lyndsey-lewis-turning-torment-into-talent You'll also find links to everything Robbie and Lindsey discuss on that page.For more information about Lindsey, visit https://imlindseylewis.com/coaching/ and https://www.instagram.com/imlindseylewis/ For more information about this episode's host, Robbie Swale, visit https://www.robbieswale.com/Read more about The Coach's Journey at www.thecoachsjourney.com.Music by My Good Man William: listen on Spotify: https://open.spotify.com/artist/4KmeQUcTbeE31uFynHQLQgTo support the Coach's Journey, visit www.patreon.com/thecoachsjourney and to join the Coach's Journey Community visit www.thecoachsjourney.com/community. FOR LINKS TO EVERYTHING DISCUSSED IN THIS EPISODE, VISIT: https://www.thecoachsjourney.com/podcast/episode-47-lyndsey-lewis-turning-torment-into-talent

Sometimes we resort to “amateur psychology” when an area of our life isn't going the way we'd like. It's natural to ask WHY and look for answers that often lead to some version of “What's wrong with me?” What if you could replace that thinking with a new system focused on actions that explore possibilities?In this episode, host Meredith Bell discussed these ideas and many others from The Power of Systems with Trevor Timbeck, who co-authored the book with Steve Chandler. You'll hear about Trevor's experiences that led to the realization that everything in life can be viewed as a system. Trevor also shares the system he and Steve created for writing their book that made the process fun and energizing for both of them.You'll learn two simple questions to ask when evaluating a current system, and you may feel a sense of freedom in hearing how easy it is to start playing with a new one. Trevor has thought deeply about the power of systems, and his brilliance shines through in this conversation. Be prepared to take notes and listen to this episode more than once. There are many thought-provoking insights.About the Guest: Trevor is a coach and author who lives and plays at the intersection of Love, Language and Leadership. He's on a mission to transform the world of leadership from fear-based command and control to love-based inspire and enroll. Trevor spent the first forty years of his life getting a masters in righteousness and has committed the next forty years to a masters in workability. He loves to walk really slowly and listen to the Universe.Website: www.trevortimbeck.comFacebook: https://www.facebook.com/trevor.timbeck About the Host: Meredith is the Co-founder and President of Grow Strong Leaders. Her company publishes software tools and books that help people build strong relationships at work and at home.Meredith is an expert in leader and team communications, the author of three books, and the host of the Grow Strong Leaders Podcast. She co-authored her latest books, Connect with Your Team: Mastering the Top 10 Communication Skills, and Peer Coaching Made Simple, with her business partner, Dr. Dennis Coates. In them, Meredith and Denny provide how-to guides for improving communication skills and serving as a peer coach to someone else. Meredith is also The Heart-centered Connector. One of her favorite ways of BEING in the world is to introduce people who can benefit from knowing each other. https://growstrongleaders.com/https://www.linkedin.com/in/meredithmbellThe Ultimate Coach Resourceshttps://theultimatecoachbook.comFacebook: https://www.facebook.com/groups/theultimatecoachInstagram: https://www.instagram.com/theultimatecoachbookLinkedIn: https://www.linkedin.com/groups/14048056YouTube: https://www.youtube.com/c/TheUltimateCoachBookThanks for...

This is a very special episode of the Grow Strong Leaders Podcast for 2 reasons: it's #300, which is a noteworthy milestone for any podcast. And #2, the guest is Steve Chandler, someone whose books have influenced Meredith's thinking and her life more than any other author. At this point, she's read 20 of his 30+ books.  Steve has been coaching leaders and other coaches for decades. His own coach calls him the Godfather of Coaching. Steve is the Founder of the Coaching Prosperity School, now called Advanced Client Systems, for people who already know HOW to coach. This program is highly recommended if you're a coach because you'll learn systems for acquiring clients and building a prosperous business. And speaking of systems, that's the focus of this conversation. We discussed the new book Steve has written with Trevor Timbeck. It's called The Power of Systems: How to Create a Life That Works. It's packed with life-changing insights, so you'll want to listen to multiple times to capture them all. You'll discover: The issues Steve and Trevor were seeing with their coaching clients that inspired them to write this bookHow Steve defines a system in the context of creating a life that worksA simple 2-step process for creating a systemWhy Steve says that PRACTICE is one of the most powerful systemsThe role of systems in setting and reaching a goalCheck out all the episodesLeave a review on Apple PodcastsConnect with Meredith on LinkedInFollow Meredith on TwitterDownload the free ebook Listen Like a Pro

Hi, this is Brian, and today we've got another Heroic +1 for you featuring wisdom from Steven Hayes, Steve Chandler, Phil Stutz and Kristin Neff.   If you're enjoying the podcast, make sure to subscribe.   And if you're really enjoying it, I think you'll love checking out all of the other ancient wisdom, modern science, and practical tools you need to activate your Heroic potential and change the world, together.   Head to heroic.us to check out all of the goodness. You can download free Philosopher's Notes, master classes, and our scientifically-proven app that was built by the same team who helped create Slack, Tinder, and Uber Eats.   It's time to forge excellence, activate your heroic potential, fulfill your destiny, and change the world with us.   YOU are the hero we've been waiting for!   Welcome to your new training platform.

In this episode, Will Keiper shares his profound journey through life's challenges, focusing on the significance of noticing and how it has transformed his approach to both his personal and professional life. He discusses his upcoming book, The Power of Noticing, which began as a simple exploration of awareness and grew into a deeply personal account of his experiences with cancer. Will emphasizes the difference between merely seeing the world and actively noticing it, which he believes is a foundational skill that can enrich one's life and create deeper connections with the present moment.Will also reflects on his enduring relationships with influential figures like Steve Chandler and Steve Hardison, discussing how their mentorship has shaped his approach to life and leadership. His ability to quiet his mind and be present, tools he developed through both personal exploration and the Positive Intelligence Program, has become central to his well-being. This conversation explores how noticing, awareness, and presence can offer clarity, reduce suffering, and provide a pathway to living an extraordinary life, especially in the face of adversity.About the Guest: Will is a former 8x U.S. public company leader (optional mention: CEO, COO, President) & board member, now business advisor, leadership coach, and 11x Indie nonfiction author (optional mention: writing primarily about personal and professional transformation). He has recently completed his eleventh book, The Power of Noticing. Will is a seasoned NYSE, NASDAQ, and private company CEO and board member. He is a proven leader in high-growth, restructuring, creating new revenue streams, going public and private, and in domestic and cross-border M&A. His senior executive and board experience has been earned across diverse industries and sectors, including IT Technology & Services, Application & Enterprise Software Development, Payments & FinTech, and Manufacturing & Distribution. He is recognized as a strong management generalist. Will is an expert in intensive, short-term, game-changing consulting and coaching for leaders and businesses, and an exceptional mentor for next- generation executive and board talent. He is recognized as a pragmatic truth-teller and change agent. He is committed to helping humans and businesses desiring transformation to do things differently through seeing things differently. Will is a multi-award-winning nonfiction author. He has written: The Leader and The Coach--The Art of Humanity in Leadership (with Steve Chandler), The Well-Being Bucket List: 29 Mindful Choices (with Steve Chandler), Untethered Aging – Successful Aging in the New Normal, Life Expectancy - It's Never Too Late to Change Your Game, The Power of Urgency - Playing to Win with Proactive Urgency, Cyber Crisis - It's Personal Now, and The Presidential Essays: Amazon for President, Apple for President and Walmart for President.Website: https://willkeiper.com/ LinkedIn: https://www.linkedin.com/in/willkeiper/ Amazon author page: https://www.amazon.com/author/williamkeiper About the Host: A beacon of change and a catalyst for transformation, Ipek Williamson is a multifaceted professional who seamlessly integrates two decades of corporate expertise with a diverse skill set as a coach, mentor, speaker, author, meditation advocate, and teacher. Her mission is to guide individuals through the complexities of modern life, helping them find deep peace and harmony. Ipek's coaching approach, rooted in Core Values, Mental Fitness, and Mind Mastery,...

Today's +1 features wisdom from Marsha Linehan, While Churchill, David Goggins and Steve Chandler.   Heroic: https://heroic.us ← "Heroic is the best self-development platform in the world." — John Mackey, co-founder & former CEO of Whole Foods Market   Want access to more wisdom in time? Get access to over 1,500 +1's (just like this!) and 650+ Philosopher's Notes (distilling life-changing big ideas from the best self-development books ever written) and a LOT more with our Heroic Premium membership. Learn more and get 30 days free at https://heroic.us

In this episode, the second in a series diving into The Coaching Business Flywheel and the fundamental parts of a sustainable coaching business, Robbie and Ruth slow down and take a deep dive into connecting with people.Robbie tells stories about how working with his coaches supported him to develop a connection practice that is authentic to him and supports the growth of his business. They discuss how to connect with others authentically and why connecting with people might in fact be the most fundamental part of a sustainable coaching business.In this episode, we cover:Why you DON'T hate connecting with people to support your coaching business, even if you think you do.How to make it more likely that the connections you make can become clients.The power of tracking your connections to raise your awareness and change your mindset.Tactics for how to talk about your coaching business authentically when people ask you ‘What do you do?'Listen to the first episode in this series here: https://www.thecoachsjourney.com/podcast/75-how-to-grow-your-coaching-business. The next will be out in a few weeks.To see a diagram of the Coaching Business Flywheel, and read Robbie's ebook, An Introduction toThe Coaching Business Flywheel,visit https://www.thecoachsjourney.com/the-coaching-business-flywheelFor more information about Robbie, visit https://www.robbieswale.com/For more information about Ruth , visit http://www.daretorise.co.uk/Read more about The Coach's Journey at www.thecoachsjourney.com.Music by My Good Man William: listen on Spotify: https://open.spotify.com/artist/4KmeQUcTbeE31uFynHQLQgTo support the Coach's Journey, visit www.patreon.com/thecoachsjourney and to join the Coach's Journey Community visit www.thecoachsjourney.com/community.THINGS WE TALKED ABOUT THAT YOU MIGHT BE INTERESTED IN:The first episode in this series, giving an overview of The Coaching Business Flywheel: https://www.thecoachsjourney.com/podcast/75-how-to-grow-your-coaching-business A diagram of The Coaching Business Flywheel: https://www.thecoachsjourney.com/the-coaching-business-flywheel Robbie's ebook, An Introduction to the Coaching Business Flywheel, is available for free here: https://www.thecoachsjourney.com/the-coaching-business-flywheel The Prosperous Coach and Rich Litvin: https://richlitvin.com/book/ Joel Monk on The Coach's Journey: https://www.thecoachsjourney.com/podcast/episode-6-joel-monk-conversations-at-the-cutting-edge-of-coaching Steve Chandler: https://www.stevechandler.com/index.html The RSA: https://www.thersa.org/ The Coach's Journey Community: https://www.thecoachsjourney.com/community The Coaching Business Flywheel Booster Pack: https://www.thecoachsjourney.com/the-coaching-business-flywheel-booster-pack

It all started with an email… An email to someone this morning, saying that I think my marathon running career might be over.Why would I think this? Because on the weekends, I just don't want to run upwards of 15 miles. I don't feel like putting in the time, or the effort.I said that I just like running 5-7 miles per day… which, in the immediacy, is true. However here's what I've observed:When I don't run the 15s on the weekends, the 5s during the week are much harder and less enjoyable. In essence, I have to do the 15s to love the 5s.That reflection perfectly complimented my listening to Steve Chandler's The Story of YOU on my run today. He said that if you told someone to “go have fun on the piano,” how much fun they'd have is basically tied to how much work they put in.He said this beautiful line:“The connection of work and fun is always hidden away by advertisers and other peddlers of instant pleasure".”I tend to attract clients who desire “exoneration.” This is the land of hunky dory, where everything is just blissful rainbows. That place doesn't exist- but this one does, and if you're up for 30-ish minutes of motivation and a re-introduction of, wait for it, THE GET THE F*CK OFF PODCAST (because the new name sucked anyway,) I am here for it.Monologues all around. Hot air. Enjoy.Things mentioned in this episode:The Story of You (and How to Create a New One) by Steve ChandlerThe Urantia Book, Paper 48The Tools: 5 Tools to Help You Find Courage, Creativity, and Willpower--and Inspire You to Live Life in Forward by Phil Stutz and Barry Michels“Stutz” on NetflixThe Offspring, MOTAAND LAST BUT NOT LEAST,MY BOOK "LOVE” IS NOW AVAILABLE ON AMAZON!!!! BUY IT HERE!!!

“The sale most often goes to the most interested party.” – Steve Chandler. Being interested and curious about what our clients need today and in the future is critical to our sales success.  So, how do we show that we care, are curious, and are interested in helping our ideal client?  One way is to use resources available to us to spotlight our genius, experience, and level of care.  One resource that I see either underused or not used correctly is LinkedIn.    It's a powerful resource; too many people use it, and it comes across as icky and pushy.     YouTube: https://youtu.be/TX4xpAnxyCQ   About Indrek Põldvee: Indrek is recognized as an Estonian LinkedIn guru with a wealth of experience in sales, marketing, and coaching. His journey and expertise are not just limited to his success but also include transforming businesses through LinkedIn strategies.    How to Get In Touch with Indrek Põldvee: Email:  indrek@b2bgrowth.eu Website: http://b2bgrowth.eu/ LinkedIn profile for a quick overview: https://www.linkedin.com/in/indrek-poldvee-sales-marketing-coach/   Stalk me online! LinkTree: https://linktr.ee/conniewhitman   Subscribe to the Changing the Sales Game Podcast on your favorite podcast streaming service or YouTube.  New episodes post every week - listen to Connie dive into new sales and business topics or problems you may have in your business.

Episode show notes / source materialRoberts Book - Fire in the Whole: Embracing Our Righteous Anger with White Christianity and Reclaiming Our WholenessPast Relevent Episodes:The Village Church is SBC, TooATBS “The Village Hired a Law Firm” w/ Robert CallahanATBS “Ask More Questions” w/ Jay & JohnnaATBS “MinistrySafe & Austin Stone” w/ Christi BraggStatement from bodies behind the busSupport the podcastSupport the Show.

چگونه به کسی تبدیل شوید که همیشه می خواستید باشیدخلاصه کتاب خودتان را دوباره بسازید | Reinventing yourselfنویسنده: استیو چندلر | Steve Chandlerناشر: ققنوس | مترجم: اسماعیل نوریگوینده و متن: مهدی بهمنیتدوین: رضا بهمنیطراح پوستر: کورش عنبریکانال یوتیوب کتاب جیبی: youtube.com/@KetabJibiحمایت مالی: KetabJibiPodcast.ir/Donateاسپانسر کتاب جیبی شوید: KetabJibiPodcast.ir/Sponsorshipتلگرام کتاب جیبی: T.me/KetabJibiPodcastاینستاگرام کتاب جیبی: Instagram.com/KetabJibiPodcastارسال پیشنهاد کتاب: KetabJibiPodcast.ir/Book_Suggest Hosted on Acast. See acast.com/privacy for more information.

Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service.    Dave Stubberfield is the director of Carter Consultancy and specializes in enabling cultural transformation to help businesses achieve greatness. They are the authors of Supercharging the Customer Experience: How Organizational Alignment Drives Performance.   Questions · We always like to ask our guests if they could share in their own words a little bit about their journey. So basically, how it is that you got from where you were to where you are today. · Now, the both of you teamed up together and wrote this awesome book Supercharging the Customer Experience. Can you share with our listeners a little bit about the book, maybe two or three overarching themes that the book focuses on and who is the book geared towards? · What are maybe two or three behaviors that you believe is critical for customer success in a business both from an employee perspective and from the leadership perspective. · So, could you share maybe just some insight for us on what you believe is the future of AI as best as you can, because AI does cover a lot of stuff. But what do you believe is the future of AI? And how will that impact human interaction? · So, can you also share, and each of you can give me your answer to this particular question. What's the one online resource, tool, website or app that you absolutely cannot live without in your business? · If you could share with me maybe a book that you read recently, or even a very long time ago, but it has still had a very great impact on you, whether from a professional capacity or even a personal development capacity. · Now, can you also share with us what's the one thing that is going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people. · Where can listeners find you online? · Now, before we close off the episode, we always like to ask our guests, do you have a quote or a saying that in times of adversity or challenge you will tend to revert to this quote if for any reason you get the real or you get off track, the quote kind of helps to get you back on track. Do you have one of those? Highlights Alan and Dave's Journey Me: We always like to ask our guests if they could share in their own words a little bit about their journey. So basically, how it is that you got from where you were to where you are today.   Alan Williams: Alan shared that he started off in commercial hospitality management. So, he remembered being at school thinking, he wants to go to university, but he wants to do a degree that's going to help him get a job.  And he really didn't like the idea of what he at that time considered to be really boring businesses like banking, where you're sat in an office all day. And he was lucky enough to get a holiday job in a hotel, and he thought that's it, exciting, looking after people, fun.  So, that was the beginning. And then he moved somewhat later in his career into workplace management. So you might know it as facilities management, so all of the services in workplaces offices, and he referred to them those offices actually, as they're really hotels with desks instead of beds, that's the only difference. And then he set up SERVICEBRAND GLOBAL in 2005, and he's been helping progressive leaders in organizations around the world since then, using what he learned in the hospitality sector.  Dave Stubberfield: Dave shared that for him, he guesses similar to a degree. So, he was just about leaving school and the careers advisor said, you've got the potential to go to university, but he didn't really know what for. So, he decided against it and tried the apprenticeship route in the corporate space, which he loved, and a lot of customer facing roles. Then there was an initiative called Lean, where he became kind of a Six Sigma qualified individual. And then it just kind of spiraled into attaching customer experience to the continuous improvement framework, really. And how changes adapt in organizations. And then, 2020 set up Carter Consultancy, and he hasn't looked back since. So yeah, he loves what he does.   About Alan and Dave's Book – Supercharging the Customer Experience and Three Overarching Themes the Book Focuses On Me: All right, thank you so much, gentleman. Now, the both of you teamed up together and wrote this awesome book Supercharging the Customer Experience. Can you share with our listeners and either of you can answer this question, a little bit about the book, maybe two or three overarching themes that the book focuses on and who is the book geared towards?   Dave Stubberfield: Dave shared that he's known Alan for a few years now. But it just so happens that they were interested in creating a customer experience development programme for the BQF, The British Quality Foundation. And the President kind of joined them together and said, “Look, you're both trying to achieve the same things.” So very, very quickly, during their initial meeting, they realized that they are very aligned in how they think and what they wanted to achieve. And through the development of that programme, and Alan out of the blue turns and he said to Dave, “This has got the makings of a great book. Do you want to write one?” And like a rabbit in the headlights, he just kind of froze, and then said, “Yes, let's do that.”  And so, through Alan's guidance from his previous experience of being an author, he's brought him on that journey with him and he's really, really enjoyed it. And the foundation to the book really stemmed from the training, the development programme they put together, which is really all about putting CX into context. They believe there's a lot of content out there. He's going to leave Alan to drop the question in a second, but they believe there's a lot of content out there. But they believe that the actual application of customer experience doesn't happen as frequently as it should, which led us to the question, Alan?   Alan Williams: Alan shared that's right. When they were thinking about the book, they were thinking, well, how is this book going to be any different to all of the others out there on the topic of customer experience? Because don't know if you've checked, but there's just like so many books on the topic. And they just found themselves with this question, which is, “With all the content on the topic that's out there, why is great customer experience so rare?” It doesn't make sense if there's all that resource out there to guide people.  And that was what Dave's just touched on there that the problem, and the challenge is that so much of the time people are focused on content, and knowledge, rather than the practical application of that knowledge on a day in day out basis. And that's why the great customer experience is so rare. And in the book, they provide a framework that helps you whatever sector you're in, wherever you are in the world, whatever the size of your organization provides you with a framework that can help to guide you create your own customer experience strategy that suits your own particular individual circumstances.   Me: All right, so let's use a use example, a use case, I like the fact that you gentleman said that you want to focus on the practical because you are very correct. There are many, many books out there on CX and EX. And you read the content, and it's focused on knowledge, the definitions, the theory, but how does that really work with an organization, with people, with their behaviour, we getting them motivated with having them intrinsically applying that in every single interaction regardless of the channel that they're serving the customer on. So, you can choose a business, I will leave it up to you in terms of the use case, just give us an example of based on the framework that you have in the book, how does this really apply to a business?   Alan Williams: Alan shared that he's not even going to choose a particular business. He thinks that sometimes when you do that, you're kind of dragged into generalization. So, he's just going to tell you a story. And it was a business that he was working in and they focused really hard on everybody that was in the organization understanding that they were part of delivering a great customer service and their job was to make their customers and clients feel important, that was the reason that they were all there.  And he remembered on reception, they were expecting a guy attending a very important meeting. And so obviously, they knew in advance that he was arriving, and they have pre-prepared a name badge, they also aimed to greet people before they introduce themselves in this particular environment. And so that happened, the receptionist greeted the gentleman by name, but they had not expected one thing, and that is that he brought with him a small terrier dog. Now, the receptionist actually said to him, complimented him on the dog, and then said, “And now Sir, if you could just lift him up in front of the camera.” and produce a name badge for the dog. And the guy went into the meeting room and announced to the people from the client organization, “That is the best welcome I've ever had anywhere in the world.” And then the meeting was a great success, down to that receptionist. So, the reason he loves that story is because it really emphasizes the importance of people understanding the big why they're there, rather than getting consumed and distracted with the small tasks that they might have to do in order to satisfy them.   Behaviours that are Critical for Customer Success in a Business from an Employee Perspective and from the Leadership Perspective Me: Now, based on your research, and your experience, both of you in the CX space, if you were to choose maybe two or three behaviours that you believe is critical for customer success in a business, and I'm not just talking from the employee perspective, but also from the leadership perspective, like what are the three key behaviours that will more than likely lead to a culture where people have that customer centric mindset, regardless of the type of customer, how complex the problem or issue might be, but they're always driven by that because of those core behaviours. Would you be able to identify what those if you were to pick three, what those would be?   Dave Stubberfield: Dave shared that he can start with one for sure. And the one that leaps out with him is Empathy. And that runs from a kind of a customer facing team into the customer, but like you said, it's the leadership into to the rest of the teams and the organization. He thinks having that empathetic understanding of what people might be trying to do, or what they're going through, is so powerful.  And we're stepping into the realms of emotional intelligence here. And to the point that Alan's just made in that in that story, which is fantastic. People have to buy into that, right. So, they have to buy into that culture of trying to achieve and deliver that experience, not once but every single time. And he thinks that starts with a lot of empathy. He knows some leaders that are not very empathetic, shall we say, and don't understand why they can't achieve the results they want to achieve, not only in the business, but in the customer experience space as well. So, he would lead with empathy being one of the most powerful ones because it unlocks so much. Alan, I don't know if you've got anything to add to that at all?   Alan Williams: Alan shared that he'll go with number two, though, which he thinks is about positivity. So, when a customer asks you for something, the answer is yes. And it might not be exactly what they were expecting or had asked for. But how often do you hear, no, can't do that. And that's really not a good start to a conversation. So, he'd follow empathy with Positivity.   Dave Stubberfield: Dave stated that he would go number three is probably Communication. And that he guesses all ties everything up together nicely. He thinks sometimes, again, starting at the top with leadership, they might send a message once, whether it's via email, or it could be in person, it could be a presentation, and some people think that they can just deliver that message once and everyone gets it and understand it, it needs to be reinforced, it needs to become part of the embedded as part of the DNA of the organization. And that message needs to be repeated so it's understood and lived every single day. And he thinks having a great deal of empathy, and positivity, it just needs to be reinforced through communication, he personally believes.   Alan Williams: Alan asked can they give you just one extra one as a bit of added value. So, he'd go with Obsessive Attention to Detail. And this is kind of every person, every day, every minute, because consistency is what makes the great businesses set apart from those that are good some of the time. And that's because everybody in the organization knows the fine detail of what's required, and is then committed to delivering that every single time.   Me: All right, so Empathy, Positivity, Vommunication and Obsessive Attention to detail. Okay, thank you so much, gentlemen.    Insight on the Future of AI and How it Will Impact Human Interaction Me: Now, I liked the fact that most of what you talked about focuses on people, focuses on behaviour, focuses on relationships, practical things that we can see, things that we do every day. I found, and I'm sure you've seen it as well, that in the last, I would say, maybe two or three years or even before but definitely in the last two or three years, there has been a lot of emergence in the space of technology with artificial intelligence. And I find that organizations sometimes may not necessarily be integrating it or using it in the best way possible to ensure that it's not replacing humans, but more so helping humans that can really help the overall experience.  And I'll give you an example. Over the weekend, I had a friend that has a mobile modem and we were having some issues adding some data to it and we called our local telecommunication company, reached out to them through their website. Actually no, we did it through their app that was on the phone, but the app has a Bot at the top and the bots name was Ruby. But Ruby can't answer any questions, Ruby doesn't remember what you told her before. And so, you tell Ruby, I'd like to speak with a representative, Ruby starts a conversation again, “Please provide me with your name and account number. Please tell me exactly what your query is about.” And I told Ruby that before and I felt like I was going in circles, it was just crazy. So, could you share maybe just some insight for us on what you believe is the future of AI as best as you can, because AI does cover a lot of stuff. But what do you believe is the future of AI? And how will that impact human interaction?   Dave Stubberfield: Dave shared that it's really interesting. And they cover a lot of this in the book. And honestly, you could spend hours upon hours doing research. And he kind of immersed himself into this. You're spot on, AI is kind of forefront of technology at the minute, everyone seems to be dipping into it. You've also got augmented reality that people are looking at as well and they are fantastic things, and it's just incredible what some of these things can do. The problem that organizations have today is they see something shiny, something sparkly and go, right, we need that. And they try and integrate it and it's just kind of a lift and shift, kind of slot it into a place, and it fits in just or they've squeezed things around, and they go perfect. We can take our AI integration box off, we've done that.  But like you've just said there, there's not been any kind of sort of thinking or thought process around how we actually integrate that to the all of the other services and ways of communication that we have as an organization, that omni channel element hasn't been considered, we just see AI as a way potentially to do something with generative text, for example. And we go yep, okay, we can we can get that in, we can do that there, and boom, it's done. It's thinking about the entire process.  And he thinks another element to that is, let's say one organization in a certain industry does something that's quite revolutionary. Other companies in the same industry or even outside the industry might try and replicate that and they haven't considered how they operate as an organization, the value they deliver to their customers, and if it actually works. He thinks a lot of people feel like they might miss the boat if they don't sort of get on board with the technology bus, because it's just constantly changing. So, there's a lot of risk when it comes to technology, you need to do your research, your homework and what fits for the business.  And for him, it's thinking about it from a people point of view, technology's forefront of the minute AI, you name it, there's lots it can do. But it needs to work for people. And that's the thing, really, he thinks sometimes isn't considered. So, that would be his thought. Alan, I don't know if you've got anything to add to that at all.   Alan Williams: Alan shared that he thinks that the issue is that people consider technology to be an alternative solution, whereas in fact, it should just be a support to people. So, when you've got predictability and high volume, then sure, he thinks technology can be a massive help in that sort of situation. But where you've got unpredictability, and perhaps volume that is up and down, then it's much less helpful. And it might be that a human being could deal with that much, much better. So, the big thing, though, is this thing about technology being a tool, rather than the be all and end all and he liken it to a scalpel, a scalpel in the hands of a really experienced surgeon can save people's lives. But in the hands of somebody who doesn't know what they're doing can be really dangerous. And it's the same with tech and customer experience.   App, Website or Tool that Alan and Dave Absolutely Can't Live Without in Their Businesses When asked about an online resource that they can't live without in their business:  Dave Stubberfield: Dave stated what a question. He's going to be totally contradictory to what he just said, he going to go ChatGPT. So, he uses that as a bit of a sounding board, really. So, in his organization, it's just him. So, sometimes when he has a bit of an idea, he thinks, “Oh, okay, maybe I should post it on social media or I should do this and have a bit of an idea.” He will often ask Alan because they are very alike, but sometimes he will just put a bit of a question into ChatGPT and asked for maybe what's relevant or how he should do a certain thing. And knowing that it's not always 100% accurate, he uses that as kind of as a gauge really to see if he's on the right track.  It's funny, he will put something into ChatGPT, for example. Let's say he wanted to do a LinkedIn post this week and he might say, “Give me five myths about customer experience that we can debunk.” And he might find one of them, he goes, “Well, that's not a myth at all. That's the complete truth.” So, he might swing it in a way that he thinks is his own personal view and opinion. And he uses that as kind of a something to generate a bit of a conversation with himself rather than just talking to the brick wall. So for him, he quite often uses ChatGPT, he would say he's using it daily, which is, it's mad really how it's become so prominent in people's lives.   Alan Williams: Alan shared that he's going to add to his CV that Dave asked him before ChatGPT that'd go down really well. His, is his Outlook Calendar. He's a bit too reliant on this. Basically, if it's not on the calendar, he's not there. And occasionally, he was telling somebody just the other day how he was just about to go into a lunch meeting and he got a message from somebody saying, “Really looking forward to seeing you for lunch today.” And he had to have a very quick lunch meeting and then get to the other one and not tell the person. But his calendar is his.   Me: So, Calendar and ChatGPT. Excellent.   Books that Have Had the Biggest Impact on Alan and Dave Me: Now, I usually ask the question, what book or books have had the biggest impact on you? I noticed in your book, which I love about how the layout of the book was done, that at the end of each chapter, you have a little box that says, “Want to know more” with resources in the form of articles and books that the reader can access if they want to gain additional information. I think that's brilliant. But I will still ask it. So, if you could share with me maybe a book that you read recently, or even a very long time ago, but it has still had a very great impact on you, whether from a professional capacity or even a personal development capacity.   Alan Williams: When asked about books that have had the biggest impact, Alan shared that his is a long time ago, actually. So, The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton. So, basically, this is about making sure that your business is balanced and looking after all of the different stakeholder groups, rather than being just focused on generating profit. And over the years, that kind of sentiment he thinks has grown into triple quadruple bottom line ESG, all of the terms that are given to it, but basically a very, very similar message in that you're managing your business holistically, rather than just to generate profits. So, that's his.    Dave Stubberfield: Dave shared that he's got a few that springs to mind. And the one he's going to talk about most prominently is the one he's listened to recently is the One Minute Manager by Kenneth H. Blanchard. This was a recommendation to him, he's heard it and seen the sites all around, but he's never actually taken the time to listen to it. So, that for him was really, really interesting because it talks about trying to do things in a minute, setting goals that people can read in a minute. Having reviews whether it's positive or negative in a minute, so you can redirect people or praise people. And he thinks a lot of us get bogged down in just day to day life, that everything becomes much more intense than it needs to be. So, that One Minute Manager for him, it was talking specifically about managing a team in an organization. But he thinks you can apply it to absolutely anything. So, that's the one he's listened to most recently that has been phenomenal and eye opening for me.   One that he would like to call out that he's previously listened to is The Prosperous Coach: Increase Income and Impact for You and Your Clients by Steve Chandler. So, coaching is a part of what he does and t that was something that really helped him and kind of confirmed to him and validate that he can do what he's doing, which was amazing, because he had a lot of doubt at the time when he started if he's a massive suffer of the imposter syndrome. So, that was really good for him personally.  And the other one he was considering? It was, Who Moved My Cheese?: An Amazing Way To Deal With Change In Your Work And In Your Life by Spencer Johnson, which is just he thinks it's a staple, if you haven't read or listened to that, then go and listen to that. That's phenomenal.   What Alan and Dave are Really Excited About Now! Alan Williams: When asked about something that they are excited about Alan shared that this is going to be boring to some people, because the CX in context development programme, he's thrilled about this, because they've started to deliver to clients, and the feedback has just been fantastic. And people are just saying, this is a real eye opener, because CX cannot just be treated in isolation, it is inextricably connected to other parts of the business. And this framework helps them to do that in a really simple to understand way and a very practical way. When he gets that sort of feedback, it makes him feel that it's been worth putting together what they've put together because it's good to be able to help so many people out there.   Dave Stubberfield: Dave shared that for him, he could quite easily say the same thing. But he's going to be different. So, he would say in the past 18 months, he's been developing an online tool that's called Nova. And Nova is a way and means of teams, organizations to measure how well they are implementing continuous improvement in their business, or in their team or in their organization. And that is something he's done for a long time and he used to do it by an Excel spreadsheet. And talking to a friend of his, he said, “Dave, why on earth are you using a spreadsheet in this day and age?” And he kind of sat back and thought, “Okay, I should practice what I preach here and change what I do.” And it's led to this tool, which he personally believes is cutting edge.  So, basically, it's an assessment that each team would do in an organization, it will give them a score, it will give them actions to do, it will give industry insights as well, based on the information that's been provided, just so that it can help the team progress. That then creates an aggregated score up to the leadership, and that can be viewed across the leadership peers and the group. So, if you've got an entire organization, you've got a continuous improvement score, essentially, for the entire organization with industry insights that help drive the improvement of that organization and with Alan's help, they're going to look at introducing customer experience to that later in the year.  They've also got plans to introduce change management as well, as well as vision values, employee engagement, they see this as a potential game changer tool that can disrupt organizations for the better. So, a lot of positive to come from that. And that's not long been launched really, the start of this year and they've seen some really, really interesting returns on investment as well. So, fingers crossed that's one for the future.   Me: That sounds amazing, Dave. Is that available to anyone in the public? Or it's still in beta?   Dave shared that it's available to absolutely everyone and anyone that might be a little bit unsure, a little bit reluctant to get involved or have a look, there's a free business health check at the very beginning that you can take, an initial assessment that sort of points you in the right direction, ask some leading questions to get you thinking, “Are you doing the right thing?” And at the end of it, it will tell you how you're performing based on that information and their suggestions moving forward. So, there's a bit of a freebie at the front as well.   Me: Now, my next question would be where can our listeners find that resource online?   Dave shared that they can find that at www.thinknova.uk    Where Can We Find Alan and Dave Online Alan Williams - Company website – www.servicebrand.global.com LinkedIn – Alan Williams   Dave Stubberfield - LinkedIn – Dave Stubberfield Dave's company website – www.carter-consultancy.com   Quote or Saying that During Times of Adversity Alan and Dave Uses  Me: Now, before we close off the episode, we always like to ask our guests, do you have a quote or a saying that in times of adversity or challenge you will tend to revert to this quote if for any reason you get the real or you get off track, the quote kind of helps to get you back on track. Do you have one of those?   Alan Williams: When asked about a quote or saying that they tent to revert to, Alan shared that this relates to the book, actually. So, he created this the end of last year (2023) and that is, “Content without context is toast.”   Me: I saw that in the book, I thought it was kind of cute. So, can you tell our listeners a little bit about how that quote brings you back on track?   Alan shared that it originated really from culture eats strategy for breakfast, it's like that kind of ring and tone to it. And he was just thinking about how so much, especially with social media, it's all about pumping stuff out there. But he thinks it really helps you to recollect yourself if you remember that your particular situation is unique. And you just need to focus on that. Don't get worried with all of the possibilities of all of the content, just think about what situation you're in right now and that will help you deal with it.   Me: All right. Thank you so much, Alan. Dave, do you have one of those quotes?   Dave Stubberfield: Dave shared that he does, his is a bit cheesy, people might hear and go, oh, no. But his one is, “Teamwork makes the dream work.” And he thinks, for him, to put that into context, again, he's spoken that he's solo in the business. But he thinks realizing that collaboration is king, really. So, let's take the book as an example. There would have been days, he's sure, that he would have been not really 100%, and not firing on all cylinders. But he knew that he would have to present something to Alan later in that day to say, “This is what I've done or what I've produced.” So, that would be that factor.  But there would also be helping Alan out. If Alan said, Ok, we've got 10 actions to do, but I'm in meetings for the rest of the week, he would go leave that with me. I'll pick that up. he'll take the strain. And he thinks that's part of that teamwork. And he thinks, again, that's part of why they work so well, because they do have the ability to understand when someone hasn't got the time or the space. The other person just seems to pick it up from somewhere. He doesn't understand how or why, it's a bit of a dark art, but it seems to be working well for them. But that for him is the one, knowing that collaborating with people is often going to be so more advantageous to absolutely everyone. That's the one for him that pulls him out of that pit sometimes where he might not be feeling great.   Me: All right, thank you so much. So, Alan's quote, “Content without context is toast.” And Dave's quote is, “Teamwork makes the dream work.” Now, both quotes are phenomenal. And just to kind of piggyback on what Dave said just now, I say it all the time in customer service trainings, no man is an island, and the reason why an organization has more than one person working in it is we all have to work together. Everyone's role is important. You gentlemen wrote this book and I'm sure that it required a lot of sweat, tears, hard work, focus, just a lot of energy and engagement that you both had to put into it. And it wouldn't be the success that it is today if it is that you didn't put that effort into it. So, I fully, fully, fully endorse both the quotes that you've given to us.  And just want to remind our listeners that customer experience is a journey, it's not something you're going to get to overnight or in an hour. It's not something that you're going to just get from one book. And it's something that we continually work to improve every single day that we get the opportunity to work on it. So, thank you so much for sharing your great insights about your book, about all the different things that you're doing in your organizations, with your own clients. It was really a great interview and I hope you had as much fun as I did.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links • The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton •  The One Minute Manager by Kenneth H. Blanchard •  The Prosperous Coach: Increase Income and Impact for You and Your Clients by Steve Chandler •  Who Moved My Cheese?: An Amazing Way To Deal With Change In Your Work And Life by Spencer Johnson   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

PEG Podcast With Tony Schmaltz: Speaker, Author, Personal and Business Coach, Trainer Overcoming fear, self-doubt, limiting beliefs to build the real you Biography Tony has a passion for helping people upgrade their lives in any area possible. Specializing in mindset, wealth creation, manifesting, relationships and happiness, he will help you live the life of your dreams. Tony has shared live or virtual stages with Les Brown, Tom Ziglar, Steve Chandler, Waldo Waldman, Tana Goertz, Kevin Sorbo and so many more. Tony has spent most of his life in some sort of personal development. However, he hit it really hard in the last 5 years, spending over $250,000 to learn, grow and succeed. His “No Nonsense”, humorous style of teaching and coaching gets people off their asses to take necessary action, such as in; Personal Responsibility and Choice Stop Being a People Pleaser Self-Motivation Positive Habits, Disciplines and Persistence Time Management and Focus Finding True Success and Happiness Tony began leading people to success more than 20 years ago and in that time, he learned from many leaders, mentors and coaches. He has helped many, many people find their successful careers, businesses and lives through his time as a leader. He has helped people find these successes through a specific style of calmly and politely…telling how it is. Link: https://www.wtfubook.com/ Donate to support PEG free artist interviews: PayPalMe link Any contribution is appreciated: https://www.paypal.com/paypalme/PhantomElectric?locale.x=en_US Support PEG by checking out our Sponsors: Download and use Newsly for free now from www.newsly.me or from the link in the description, and use promo code “GHOST” and receive a 1-month free premium subscription. The best tool for getting podcast guests:  Podmatch.com https://podmatch.com/signup/phantomelectricghost Subscribe to our Instagram for exclusive content: https://www.instagram.com/expansive_sound_experiments/ Donate to support PEG free artist interviews: Subscribe to our YouTube  https://youtube.com/@phantomelectricghost?si=rEyT56WQvDsAoRpr PEG uses StreamYard.com for our live podcasts https://streamyard.com/pal/c/6290085463457792 Get $10.00 Credit for using StreamYard.com when you sign up with our link RSS https://anchor.fm/s/3b31908/podcast/rss --- Send in a voice message: https://podcasters.spotify.com/pod/show/phantom-electric/message

Are you holding you happiness hostage? Join Ash this week as she talks with Steve Chander, a consultant, coach, and author who specializes in the ability to build creativity and remove the labels placed upon ourselves. We are all born with divine creativity, and it often gets lost as we grow up. Steve provides specific actions and mind-shifts you can make to raise your creativity. Every day we all tell ourselves stories, learn how they impact you and what you can do to change them. You do not want to miss this episode, as Steve and Ash break down these stories and beliefs that we tell ourselves, and how, if you want to change your life and reinvent yourself, you can! Don't forget to stick around for the post-episode notes as Ash shares the impact your physical wellness has on creativity and how to remove creative blocks.   In this episode, you will learn: Where creativity comes from, and how to nurture it back into your life. How to remove the victim mentality from your life. The truth behind gratitude.   Resources: The Prosperous Coach By Steve Chandler   Where to find Steve Chandler: www.stevechandler.com   Promotion: Ready to discover the best career path for you? Visit youturnpodcast.com/clarity Connect with Ash: https://www.instagram.com/ashleystahl/ Take a FREE Quiz to Discover Your Most Authentic Career Path: https://www.ashleystahl.com/freequiz/

David Creel joins us today to give a walk-through of his unique podcast format and the top benefits he gains from recording his episodes. Learn from David's tips on finding suitable guests, becoming a great interviewer, and launching a show with a unique style. Stay tuned!   WHAT TO LISTEN FOR What to do when things go wrong during guest interviews How to make sure you're onboarding your guests effectively The importance of starting a podcast sooner Ideal strategy for finding guests to interview on your show An advice for people who want to launch their podcast   RESOURCES/LINKS MENTIONED The Prosperous Coach by Steve Chandler and Rich Litvin | Kindle, Paperback and Hardcover 1 Insight | Apple Podcasts and Spotify Calendly Zoom YouTube Canva   ABOUT DAVID CREEL David Creel is a business and blindspot coach and the founder of David Creel Coaching. He specializes in uncovering and addressing people's blind spots to create new and infinite possibilities. With expertise in coaching development practices, he navigates clients through challenges, presenting a highly personalized approach. He is known for posing challenging questions to transform individuals, propelling them from their current state to their desired destination. He is passionate about coaching people through significant life transitions, helping them understand their value, and empowering them to move forward by following a practical plan confidently.    CONNECT WITH DAVID Website: David Creel Podcast: MasterClass of One | Apple Podcasts and Spotify Facebook: David Creel YouTube: David Creel Instagram: @thedavidcreel LinkedIn: David Creel   CONNECT WITH US If you are interested in getting on our show, email us at team@growyourshow.com. Thinking about creating and growing your own podcast but not sure where to start? Click here and Schedule a call with Adam A. Adams! Upgrading your podcast equipment or maybe getting your first microphone? Get Your Free Equipment Guide! We also have free courses for you on everything you need to know about starting a great podcast! Check out our first six episodes through the links below! Identify Your Avatar - Free Course 1/6 What To Do BEFORE You Launch Your Podcast - Free Course 2/6 How To Launch A TOP Show - Free Course 3/6 Best Marketing And Growth Strategies - Free Course 4/6 How To Monetize Your Podcast - Free Course 5/6  Top 22 Pitfalls On Starting Your Own Podcast - Free Course 6/6 If you want to make money from your podcasts, check out this FREE resource we made. Our clients use a sponsor sheet, and now they are making between $2,000 to $5,000 from sponsorship!  Subscribe so you don't miss out on great content and if you love the show, leave an honest rating and review here!   

“What we call personality,” Steve Chandler writes. “Is just a history of habits.” Fixed beliefs about who we are can block us from making the commitments that lead to transformation. On this episode, Sam Dobschuetz joins Matt to discuss. https://recoveredman.com/324