Podcast appearances and mentions of steve chandler

Balancing Ambition with Personal Well-Being.  Lightning Round:  Top 10 Ways to Manage Your Energy, NOT Your Time Question: “How do you keep the enjoyment of being in sales: balancing work and life? What are your best tips on how to ensure you retain a healthy balance, as sales can be stressful and intense?” Book: The Joy of Selling by Steve Chandler  

Today's wisdom comes from 100 Ways to Motivate Yourself by Steve Chandler.   If you're loving Heroic Wisdom Daily, be sure to subscribe to the emails at heroic.us/wisdom-daily.   And… Imagine unlocking access to the distilled wisdom form 700+ of the greatest books ever written.   That's what Heroic Premium offers: Unlimited access to every Philosopher's Note. Daily inspiration and actionable tools to optimize your energy, work, and love. Personalized coaching features to help you stay consistent and focused   Upgrade to Heroic Premium →   Know someone who'd love this? Share Heroic Wisdom Daily with them, and let's grow together in 2025!   Share Heroic Wisdom Daily →

Meredith Bell is a master connector and a powerhouse of wisdom who consistently delivers incredible value to those lucky enough to engage with her. As the President and co-founder of Grow Strong Leaders, she brings decades of experience helping organizations strengthen the people side of their business. With a background in education and a passion for communication, Meredith naturally blends her teaching skills with her love for building long-lasting client relationships. Many of her clients and partners have been with her for over 20 years—a testament to her impact and integrity. SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Meredith Bell, President and Co-founder of Grow Strong Leaders. Meredith brings decades of leadership and communication expertise to this heart-centered conversation. Together, they explore how trust, character, and authenticity are not just traits, but skills that can be developed. Meredith discusses practical strategies from her award-winning book and emphasizes the importance of inner work, curiosity, and genuine service in building lasting client relationships. From the power of pause to the art of deep listening, this episode is a must-listen for any sales professional who wants to lead with character and connect more deeply.KEY TAKEAWAYSAuthenticity in Sales: Genuine connection and honesty are the foundation for trust and long-term client relationships.Character is Developable: Integrity, empathy, accountability, and self-awareness are not fixed traits—they can be cultivated through practice and intention.Lead with Service: Focus on serving others rather than pushing products. The best sales come from putting the client first.The Power of Listening: Deep listening, paired with curiosity, is a superpower in sales and leadership.Do the Inner Work: Resilience, patience, and personal growth fuel external success.Practice the Pause: Silence isn't awkward—it's powerful. Creating space allows for better communication and connection.HIGHLIGHT QUOTES

Graham Cochrane discusses how to stop living on autopilot and start making progress towards your ideal life. — YOU'LL LEARN — 1) The problem with autopilot and “the logical next thing” 2) The five-part REBEL framework 3) The magical time frame for goals Subscribe or visit AwesomeAtYourJob.com/ep1032 for clickable versions of the links below. — ABOUT GRAHAM — Graham Cochrane is a 7 figure entrepreneur, TEDx and keynote speaker, and bestselling author of How To Get Paid For What You Know and Rebel: Find Yourself by Not Following The Crowd (2024). He is the host of The Graham Cochrane Show, a top .5% ranked podcast globally, where each week he helps people create more money, margin, and meaning in their lives. With over 14 years of online coaching and content experience, 700,000 YouTube subscribers across his channels, and having built multiple 7 figure businesses that require less than 5 hours of work per week to run, Graham is a leading voice in the life-giving business movement. His insights have been regularly featured in national media outlets like Forbes, CNBC and Business Insider. As a coach and dynamic keynote speaker he can help any success-oriented person who feels stuck, exhausted, or disappointed, leverage their true identity to experience clarity, confidence, and make life and business more effortless through utilizing his signature REBEL framework.• Book: Rebel: Find Yourself by Not Following the Crowd • Instagram: @thegrahamcochrane • Website: GrahamCochrane.com — RESOURCES MENTIONED IN THE SHOW — • Book: The Go-Giver: A Little Story about a Powerful Business Idea by Bob Burg and John David Mann• Book: The Prosperous Coach: Increase Income and Impact for You and Your Clients (The Prosperous Series) by Steve Chandler and Rich Litvin— THANK YOU, SPONSORS! — • Earth Breeze. Get 40% off your subscription at earthbreeze.com/AWESOME• BambooHR. See all that BambooHR can do at bamboohr.com/freedemoSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

“The sale most often goes to the most interested party.” – Steve Chandler. Being interested and curious about what our clients need today and in the future is critical to our sales success.  So, how do we show that we care, are curious, and are interested in helping our ideal client?  One way is to use resources available to us to spotlight our genius, experience, and level of care.  One resource that I see either underused or not used correctly is LinkedIn.    It's a powerful resource; too many people use it, and it comes across as icky and pushy.     YouTube: https://youtu.be/TX4xpAnxyCQ   About Indrek Põldvee: Indrek is recognized as an Estonian LinkedIn guru with a wealth of experience in sales, marketing, and coaching. His journey and expertise are not just limited to his success but also include transforming businesses through LinkedIn strategies.    How to Get In Touch with Indrek Põldvee: Email:  indrek@b2bgrowth.eu Website: http://b2bgrowth.eu/ LinkedIn profile for a quick overview: https://www.linkedin.com/in/indrek-poldvee-sales-marketing-coach/   Stalk me online! LinkTree: https://linktr.ee/conniewhitman   Subscribe to the Changing the Sales Game Podcast on your favorite podcast streaming service or YouTube.  New episodes post every week - listen to Connie dive into new sales and business topics or problems you may have in your business.  

Have you thought about how your words create you and your world? No matter what you answer, Trevor Timbeck will help you gain a better understanding of this power we all have if we choose to use it well.  Trevor co-authored The Power of Systems with Steve Chandler. You'll recognize the book and Steve's name from episode 300 of the podcast. In this episode, we discussed the book and how it ties in with who you are BEING and what you're CREATING in the world.  Trevor is an absolutely remarkable human being, with important insights not just on the power of systems, but on life itself. You're going to want to give this your full attention because you'll hear many valuable ideas to reflect on. Trevor has a deep technical background and started his career as a software engineer. He was promoted to leadership roles and eventually became head of Sales and then Chief Talent Officer with a large IT company. Today Trevor is a very successful leadership coach.  You'll discover: Significant lessons Trevor learned in his leadership journeyHow Trevor weaves together love, language, and leadership when coaching his clientsWhat he learned from his first coach that transformed the way he ledThe difference between language as coordinating behavior and language as communicating informationWhy Trevor says our words create our worldCheck out all the episodesLeave a review on Apple PodcastsConnect with Meredith on LinkedInFollow Meredith on TwitterDownload the free ebook Listen Like a Pro

In this TCJ Short, an excerpt from Episode #47, you can hear Lindsey Lewis describing the six key skills she had to develop in order to create a successful coaching business, inspired by experts in the field like Amber Krysz, Carolyn Freyer Jones and Steve Chandler. Lindsey outlines the skills, and then she and Robbie and dive into some of them in detail. The things Robbie and Lindsey discuss here give practical texture to some of the stages of The Coaching Business Flywheel.Download the free ebook, An Introduction to the Coaching Business Flywheel here.Those six skills that every coach needs to build a successful coaching business are:Being your professional selfMastering invitationsRunning skilful initial conversationsMaiking proposalsNavigating what comes after the proposalsCreating a healthy relationship with money and wealth. And all in just a few minutes!Listen back to Episode #47 in full here, for Lindsey's story and many amazing ideas and tips for you and your coaching business: https://www.thecoachsjourney.com/podcast/episode-47-lyndsey-lewis-turning-torment-into-talent You'll also find links to everything Robbie and Lindsey discuss on that page.For more information about Lindsey, visit https://imlindseylewis.com/coaching/ and https://www.instagram.com/imlindseylewis/ For more information about this episode's host, Robbie Swale, visit https://www.robbieswale.com/Read more about The Coach's Journey at www.thecoachsjourney.com.Music by My Good Man William: listen on Spotify: https://open.spotify.com/artist/4KmeQUcTbeE31uFynHQLQgTo support the Coach's Journey, visit www.patreon.com/thecoachsjourney and to join the Coach's Journey Community visit www.thecoachsjourney.com/community. FOR LINKS TO EVERYTHING DISCUSSED IN THIS EPISODE, VISIT: https://www.thecoachsjourney.com/podcast/episode-47-lyndsey-lewis-turning-torment-into-talent

Send Martin & the team a Text message Hey, Legends! Welcome to the final episode of the How to BE a Property Developer Series on The Building Talks Podcast!In this wrap-up episode, Steve Chandler and I tackle the big question: What's next? If you've been following along and are eager to dip your toes into property development, this episode is your guide to taking those all-important first steps.We chat about: ✅ Property development as a learned skill that requires the right understanding and support. ✅ How to ease into property development with small, manageable projects. ✅ Turning your learning into action by taking on that all-important first project. ✅ Smart ways to manage time and navigate the often-lengthy development process. ✅ Financial tips, including structuring projects to maximise tax benefits and finding the right funding. ✅ Why mistakes on your first project are actually valuable lessons for future success. ✅ The power of networking, mentorship, and continuous learning to support your journey. ✅ Choosing the right mentor or educator to guide and elevate your development path. ✅ How property development can lead to financial freedom and personal fulfilment.Steve and I break down practical, straightforward steps for starting out, highlighting the skills, mindset, and strategies needed to get going. Think of this episode as your springboard into the world of property development.This might be the final chapter of the How to BE a Property Developer series, but The Building Talks Podcast is far from over! Stay tuned for more insightful conversations to inspire and guide your journey in the built environment.Tune in now and take your first step towards property development success! Hope you enjoy the podcast!The Building Talks Podcast is brought to you by Building Environs Recruitment - providing recruitment solutions to the property, construction, and related industries, here in Melbourne and Southeast Queensland.  For an overview of our service, visit:www.buildingenvirons.com.auDon't forget to follow us on LinkedIn, Facebook, Instagram, and subscribe to The Building Talks podcast so you don't miss any updates. Also, if you're considering a journey towards becoming a Property Developer, Steve is the go-to guy in this space - reach out to him at:www.propertydevelopmentinstitute.com#propertydevelopment #risks #financialstrategies #startingsmall #funding #learningresources #propertyrenovation #developerjourney #investment #realestateThe views and information shared in this podcast are for general purposes only and do not constitute legal or professional advice. Neither the host nor guests are providing specific guidance. Please seek professional advice before taking any action based on the content of this podcast. Contact The Building Talks Podcast Follow us on Linkedin, Facebook, and Instagram Visit us on our website Email us at info@buildingenvirons.com.au

Send Martin & the team a Text message Hey, Legends! Welcome to the penultimate episode of The Building Talks Podcast for the How to BE a Property Developer Series! This week, Steve Chandler and I explore the all-important topic of delivery in property development—breaking it down into pre-construction design, risk management, and navigating the construction phase.In this episode, we dive into: ✅ Delivery as both a design and construction process. ✅ The critical roles architects and engineers play in the development process. ✅ Engaging consultants early and setting up the right contracts. ✅ Understanding different types of building contracts and when to use them. ✅ Smart contract strategies to de-risk projects and manage risk allocation. ✅ Choosing the right builder to ensure seamless delivery. ✅ Shifting your mindset to view costs as investments, not expenses. ✅ Legal considerations and consultancy agreements that protect your interests. ✅ Peer reviews and dispute resolution strategies to maintain quality and save money.Steve shares practical advice on optimising project outcomes, managing risks, and building success—valuable insights for developers at every stage.Tune in now and take your property development game to the next level!Hope you enjoy the podcast!The Building Talks Podcast is brought to you by Building Environs Recruitment - providing recruitment solutions to the property, construction, and related industries, here in Melbourne and Southeast Queensland.  For an overview of our service, visit:www.buildingenvirons.com.auDon't forget to follow us on LinkedIn, Facebook, Instagram, and subscribe to The Building Talks podcast so you don't miss any updates. Also, if you're considering a journey towards becoming a Property Developer, Steve is the go-to guy in this space - reach out to him at:www.propertydevelopmentinstitute.com#construction #delivery #designphase #consultancyagreements #legalconsiderations #investmentmindset #builders #buildingcontracts #architects #disputeresolution #qualityassurance #costpluscontractsThe views and information shared in this podcast are for general purposes only and do not constitute legal or professional advice. Neither the host nor guests are providing specific guidance. Please seek professional advice before taking any action based on the content of this podcast. Contact The Building Talks Podcast Follow us on Linkedin, Facebook, and Instagram Visit us on our website Email us at info@buildingenvirons.com.au

Send Martin & the team a Text message Hey, Legends! Ready to crack the code on generating revenue in property development? In this episode of The Building Talks Podcast, I'm joined once again by Steve Chandler, our resident expert for the How to BE a Property Developer Series. This time, we're talking all things revenue—the essential part of any development project that gets cashback in your pocket after months (or even years) of hard work.Steve and I explore the critical steps to creating a marketable product, understanding the sales process, and managing risks to ensure you get paid. From conducting the right research to selling off-the-plan and navigating the all-important cash flow, this episode is packed with practical tips to help you master the financial side of property development.Stay tuned to the end to hear us dive into the six (or maybe five!) Ps of success—you won't want to miss it!Listen now for actionable insights to take your property development game to the next level.

Sometimes we resort to “amateur psychology” when an area of our life isn't going the way we'd like. It's natural to ask WHY and look for answers that often lead to some version of “What's wrong with me?” What if you could replace that thinking with a new system focused on actions that explore possibilities?In this episode, host Meredith Bell discussed these ideas and many others from The Power of Systems with Trevor Timbeck, who co-authored the book with Steve Chandler. You'll hear about Trevor's experiences that led to the realization that everything in life can be viewed as a system. Trevor also shares the system he and Steve created for writing their book that made the process fun and energizing for both of them.You'll learn two simple questions to ask when evaluating a current system, and you may feel a sense of freedom in hearing how easy it is to start playing with a new one. Trevor has thought deeply about the power of systems, and his brilliance shines through in this conversation. Be prepared to take notes and listen to this episode more than once. There are many thought-provoking insights.About the Guest: Trevor is a coach and author who lives and plays at the intersection of Love, Language and Leadership. He's on a mission to transform the world of leadership from fear-based command and control to love-based inspire and enroll. Trevor spent the first forty years of his life getting a masters in righteousness and has committed the next forty years to a masters in workability. He loves to walk really slowly and listen to the Universe.Website: www.trevortimbeck.comFacebook: https://www.facebook.com/trevor.timbeck About the Host: Meredith is the Co-founder and President of Grow Strong Leaders. Her company publishes software tools and books that help people build strong relationships at work and at home.Meredith is an expert in leader and team communications, the author of three books, and the host of the Grow Strong Leaders Podcast. She co-authored her latest books, Connect with Your Team: Mastering the Top 10 Communication Skills, and Peer Coaching Made Simple, with her business partner, Dr. Dennis Coates. In them, Meredith and Denny provide how-to guides for improving communication skills and serving as a peer coach to someone else. Meredith is also The Heart-centered Connector. One of her favorite ways of BEING in the world is to introduce people who can benefit from knowing each other. https://growstrongleaders.com/https://www.linkedin.com/in/meredithmbellThe Ultimate Coach Resourceshttps://theultimatecoachbook.comFacebook: https://www.facebook.com/groups/theultimatecoachInstagram: https://www.instagram.com/theultimatecoachbookLinkedIn: https://www.linkedin.com/groups/14048056YouTube: https://www.youtube.com/c/TheUltimateCoachBookThanks for...

Send Martin & the team a Text message Hey, Legends! Welcome back to The Building Talks Podcast! I'm Martin Preece, and this is Episode 4 of our special How to BE a Property Developer Series with the insightful Steve Chandler. This time, we're getting into the real work behind managing authority approvals and handling the people side of property development—basically, how to keep everything on track without causing any friction!Steve and I dig into the entire approvals process, covering way more than just that first permit. We look at everything from selecting the right representatives for your project to understanding the role of private certifiers. Plus, we dive into how to collaborate effectively with young but powerful council officers to keep projects moving forward smoothly.Beyond the approvals, Steve reveals the true project management and effort it takes to make a successful development happen—because it's not all glamour and big wins!Join us for Episode 4, packed with practical tips and insights. If you're serious about getting the edge in property development, this is a must-listen!

Send Martin & the team a Text message Hey, Legends! Welcome back to The Building Talks Podcast, and Episode 3 of our special How to BE a Property Developer Series with me, Martin Preece, and our expert guest for all seven episodes, Steve Chandler.This week, we're tackling feasibility studies—one of the trickiest parts of property development! Last time, we covered acquisition; now we're diving into the ins and outs of feasibility. Steve breaks down the three essential types of feasibility: the initial high-level look, the more detailed 'static feasibility', and the all-important 'cash flow analysis' that ultimately determines if a project's worth pursuing. We also talk about the various consulting costs, insurances, and financial intricacies that come into play.It's a packed episode full of valuable insights into what it truly takes to turn a dream project into a reality—or to know when to walk away. So if you're eager to learn the real costs and work involved in development, tune in!Takeaways:Due diligence is a must for the acquisition process.Feasibility studies reveal if a project is worth pursuing.Cash flow is key to avoiding financial slip-ups.Knowing your contracts helps reduce risks.Development plans need to meet market demand.Option agreements can secure sites without upfront cash.Right consultants lead to accurate feasibility outcomes.Revenue is a game-changer in feasibility studies.Every part of development connects and impacts the rest.Good planning and risk management drive successful projects.Hope you enjoy the podcast!The Building Talks Podcast is brought to you by Building Environs Recruitment - providing recruitment solutions to the property, construction, and related industries, here in Melbourne and Southeast Queensland.  For an overview of our service, visit:www.buildingenvirons.com.auDon't forget to follow us on LinkedIn, Facebook, Instagram, and subscribe to The Building Talks podcast so you don't miss any updates. Also, if you're considering a journey towards becoming a Property Developer, Steve is the go-to guy in this space - reach out to him at:www.propertydevelopmentinstitute.comThe views and information shared in this podcast are for general purposes only and do not constitute legal or professional advice. Neither the host nor guests are providing specific guidance. Please seek professional advice before taking any action based on the content of this podcast. Contact The Building Talks Podcast Follow us on Linkedin, Facebook, and Instagram Visit us on our website Email us at info@buildingenvirons.com.au

This is a very special episode of the Grow Strong Leaders Podcast for 2 reasons: it's #300, which is a noteworthy milestone for any podcast. And #2, the guest is Steve Chandler, someone whose books have influenced Meredith's thinking and her life more than any other author. At this point, she's read 20 of his 30+ books.  Steve has been coaching leaders and other coaches for decades. His own coach calls him the Godfather of Coaching. Steve is the Founder of the Coaching Prosperity School, now called Advanced Client Systems, for people who already know HOW to coach. This program is highly recommended if you're a coach because you'll learn systems for acquiring clients and building a prosperous business. And speaking of systems, that's the focus of this conversation. We discussed the new book Steve has written with Trevor Timbeck. It's called The Power of Systems: How to Create a Life That Works. It's packed with life-changing insights, so you'll want to listen to multiple times to capture them all. You'll discover: The issues Steve and Trevor were seeing with their coaching clients that inspired them to write this bookHow Steve defines a system in the context of creating a life that worksA simple 2-step process for creating a systemWhy Steve says that PRACTICE is one of the most powerful systemsThe role of systems in setting and reaching a goalCheck out all the episodesLeave a review on Apple PodcastsConnect with Meredith on LinkedInFollow Meredith on TwitterDownload the free ebook Listen Like a Pro

Hi, this is Brian, and today we've got another Heroic +1 for you featuring wisdom from Steven Hayes, Steve Chandler, Phil Stutz and Kristin Neff.   If you're enjoying the podcast, make sure to subscribe.   And if you're really enjoying it, I think you'll love checking out all of the other ancient wisdom, modern science, and practical tools you need to activate your Heroic potential and change the world, together.   Head to heroic.us to check out all of the goodness. You can download free Philosopher's Notes, master classes, and our scientifically-proven app that was built by the same team who helped create Slack, Tinder, and Uber Eats.   It's time to forge excellence, activate your heroic potential, fulfill your destiny, and change the world with us.   YOU are the hero we've been waiting for!   Welcome to your new training platform.

Send Martin & the team a Text message Hey, Legends! Welcome to Episode 2 of our special 7-part How to BE a Property Developer Series, on The Building Talks Podcast!Throughout this season, I'll be chatting with Steve Chandler CEO of LEFTA Group and Director at the Property Development Institute. In this episode, we're continuing our exploration of the ins and outs of property development, diving into the nitty-gritty details of Property Acquisition, and how this can make or break your project.As the first of the 5 fundamentals' Steve will teach us through this series, we discuss the importance of understanding financing options and highlight the significance of location and market research. Steve shares insights on navigating zoning and planning regulations, conducting thorough due diligence, and the role of concept design in assessing development feasibility.But it doesn't stop there! We also explore creative ways to minimise risk in your developments. Whether it's choosing between different unit layouts, seeking investors, or flipping homes, there are plenty of strategies to consider. Plus, we talk about the importance of networking—after all, building connections is key in this industry.And, of course, we touch on risk management strategies and the potential for partnerships and investments, emphasising that property development is a long-term commitment rather than a quick profit scheme.If you're eager to learn more about property development and want to hear tips from an industry expert, hit play and join us for this engaging chat!Takeaways:Acquisition kicks off the property development journey.Location and market research are the backbone of successful projects.Zoning regulations can make or break your development plans.Thorough due diligence helps you dodge costly pitfalls.Concept design is crucial for figuring out if a project is feasible.Smart risk management keeps your project on track.Investors can be key players in funding your ventures.Building a strong network is vital for your success.Property development is a marathon, not a sprint—commit to learning and growing!Hope you enjoy the podcast!The Building Talks Podcast is brought to you by Building Environs Recruitment - providing recruitment solutions to the property, construction, and related industries, here in Melbourne and Southeast Queensland.  For an overview of our service, visit:www.buildingenvirons.com.auAlso, if you're considering a journey towards becoming a Property Developer, Steve is the go-to guy in this space - reach out to him at:www.propertydevelopmentinstitute.comDon't forget to follow us on LinkedIn, Facebook, InstagramThe views and information shared in this podcast are for general purposes only and do not constitute legal or professional advice. Neither the host nor guests are providing specific guidance. Please seek professional advice before taking any action based on the content of this podcast. Contact The Building Talks Podcast Follow us on Linkedin, Facebook, and Instagram Visit us on our website Email us at info@buildingenvirons.com.au

Join us on The Take Off Podcast for an exclusive interview with Steve Chandler, a seasoned property developer with a wealth of experience and insights. In this episode, we delve into the world of property development, exploring the challenges, opportunities, and rewards of this dynamic industry. Steve shares his personal journey, key strategies, and valuable advice for aspiring property developers. Key takeaways: The challenges and rewards of a career in property development. Essential strategies for successful property development projects. The importance of market research and due diligence. Financing options and risk management in property development. Building a strong network and partnerships in the industry. Whether you're a seasoned professional or just starting out in property development, this episode offers invaluable insights and inspiration. Listen now and take your career to new heights! Sponsored by RIB Software: Streamline your construction projects with our innovative software solutions. Quote us and for every license you purchase, receive a FREE training session. #PropertyDevelopment #Construction #CareerAdvice #Business #Investment #Podcast #TheTakeOffPodcast

Send Martin & the team a Text message Hey, Legends!  Have you ever considered Property Development as a side-hustle, a way to build wealth or add to your retirement fund, or perhaps because your entrepreneurial sprit is itching to have a crack and Development? Well, welcome to the first episode of our special 7 part How to BE a Property Developer Series, which will run along side our usual fortnightly podcast episodes.For this 7 part series I'm thrilled to have Steve Chandler back on the show. Steve is the CEO of LEFTA Group and Director at the Property Development Institute. Steve boasts 40+ years in the industry, so provides us extensive experience and a heap of insights across all facets of Construction & Property Development.  Over his career he has built, developed, coached, mentored, consulted across a wide variety of building projects and developments   - so who better to teach us How to BE a Property Developer!  Over the course of this special 7 part series, Steve talks us through the 5 fundamentals of Property Development, a detailed step-by-step insight on the considerations you need to be aware of if you are considering trying your hand at Property Development.In this first episode of the How to BE a Property Developer Series, we discuss the upcoming shows and what you can expect to learn by tuning in for a listen.Whether you're new to the Property Development game or looking to sharpen your knowledge and understanding of Development, hit play and take the first step into exploring what it takes to BE a Property Developer, and how to to Become one.Takeaways:Different projects you can start your Property Development Journey onKnowing the basics is key to success in the industry.Risk management is crucial for any project.Proper planning and research are essential before starting.Renovations are a good first step for new developers.The property market offers opportunities to build wealth.Spotting risks early can save money and prevent issues.The five key fundamentals make property development easier to understand.Hope you enjoy the podcast!The Building Talks Podcast is brought to you by Building Environs Recruitment - providing recruitment solutions to the property, construction, and related industries, here in Melbourne and Southeast Queensland.  For an overview of our service, visit:www.buildingenvirons.com.auAlso, if you're considering a journey towards becoming a Property Developer, Steve is the go-to guy in this space - reach out to him at:www.propertydevelopmentinstitute.comDon't forget to follow us on LinkedIn, Facebook, Instagram, and subscribe to The Building Talks podcast sThe views and information shared in this podcast are for general purposes only and do not constitute legal or professional advice. Neither the host nor guests are providing specific guidance. Please seek professional advice before taking any action based on the content of this podcast. Contact The Building Talks Podcast Follow us on Linkedin, Facebook, and Instagram Visit us on our website Email us at info@buildingenvirons.com.au

In this episode, Will Keiper shares his profound journey through life's challenges, focusing on the significance of noticing and how it has transformed his approach to both his personal and professional life. He discusses his upcoming book, The Power of Noticing, which began as a simple exploration of awareness and grew into a deeply personal account of his experiences with cancer. Will emphasizes the difference between merely seeing the world and actively noticing it, which he believes is a foundational skill that can enrich one's life and create deeper connections with the present moment.Will also reflects on his enduring relationships with influential figures like Steve Chandler and Steve Hardison, discussing how their mentorship has shaped his approach to life and leadership. His ability to quiet his mind and be present, tools he developed through both personal exploration and the Positive Intelligence Program, has become central to his well-being. This conversation explores how noticing, awareness, and presence can offer clarity, reduce suffering, and provide a pathway to living an extraordinary life, especially in the face of adversity.About the Guest: Will is a former 8x U.S. public company leader (optional mention: CEO, COO, President) & board member, now business advisor, leadership coach, and 11x Indie nonfiction author (optional mention: writing primarily about personal and professional transformation). He has recently completed his eleventh book, The Power of Noticing. Will is a seasoned NYSE, NASDAQ, and private company CEO and board member. He is a proven leader in high-growth, restructuring, creating new revenue streams, going public and private, and in domestic and cross-border M&A. His senior executive and board experience has been earned across diverse industries and sectors, including IT Technology & Services, Application & Enterprise Software Development, Payments & FinTech, and Manufacturing & Distribution. He is recognized as a strong management generalist. Will is an expert in intensive, short-term, game-changing consulting and coaching for leaders and businesses, and an exceptional mentor for next- generation executive and board talent. He is recognized as a pragmatic truth-teller and change agent. He is committed to helping humans and businesses desiring transformation to do things differently through seeing things differently. Will is a multi-award-winning nonfiction author. He has written: The Leader and The Coach--The Art of Humanity in Leadership (with Steve Chandler), The Well-Being Bucket List: 29 Mindful Choices (with Steve Chandler), Untethered Aging – Successful Aging in the New Normal, Life Expectancy - It's Never Too Late to Change Your Game, The Power of Urgency - Playing to Win with Proactive Urgency, Cyber Crisis - It's Personal Now, and The Presidential Essays: Amazon for President, Apple for President and Walmart for President.Website: https://willkeiper.com/ LinkedIn: https://www.linkedin.com/in/willkeiper/ Amazon author page: https://www.amazon.com/author/williamkeiper About the Host: A beacon of change and a catalyst for transformation, Ipek Williamson is a multifaceted professional who seamlessly integrates two decades of corporate expertise with a diverse skill set as a coach, mentor, speaker, author, meditation advocate, and teacher. Her mission is to guide individuals through the complexities of modern life, helping them find deep peace and harmony. Ipek's coaching approach, rooted in Core Values, Mental Fitness, and Mind Mastery,...

Today's +1 features wisdom from Marsha Linehan, While Churchill, David Goggins and Steve Chandler.   Heroic: https://heroic.us ← "Heroic is the best self-development platform in the world." — John Mackey, co-founder & former CEO of Whole Foods Market   Want access to more wisdom in time? Get access to over 1,500 +1's (just like this!) and 650+ Philosopher's Notes (distilling life-changing big ideas from the best self-development books ever written) and a LOT more with our Heroic Premium membership. Learn more and get 30 days free at https://heroic.us

In this episode, the second in a series diving into The Coaching Business Flywheel and the fundamental parts of a sustainable coaching business, Robbie and Ruth slow down and take a deep dive into connecting with people.Robbie tells stories about how working with his coaches supported him to develop a connection practice that is authentic to him and supports the growth of his business. They discuss how to connect with others authentically and why connecting with people might in fact be the most fundamental part of a sustainable coaching business.In this episode, we cover:Why you DON'T hate connecting with people to support your coaching business, even if you think you do.How to make it more likely that the connections you make can become clients.The power of tracking your connections to raise your awareness and change your mindset.Tactics for how to talk about your coaching business authentically when people ask you ‘What do you do?'Listen to the first episode in this series here: https://www.thecoachsjourney.com/podcast/75-how-to-grow-your-coaching-business. The next will be out in a few weeks.To see a diagram of the Coaching Business Flywheel, and read Robbie's ebook, An Introduction toThe Coaching Business Flywheel,visit https://www.thecoachsjourney.com/the-coaching-business-flywheelFor more information about Robbie, visit https://www.robbieswale.com/For more information about Ruth , visit http://www.daretorise.co.uk/Read more about The Coach's Journey at www.thecoachsjourney.com.Music by My Good Man William: listen on Spotify: https://open.spotify.com/artist/4KmeQUcTbeE31uFynHQLQgTo support the Coach's Journey, visit www.patreon.com/thecoachsjourney and to join the Coach's Journey Community visit www.thecoachsjourney.com/community.THINGS WE TALKED ABOUT THAT YOU MIGHT BE INTERESTED IN:The first episode in this series, giving an overview of The Coaching Business Flywheel: https://www.thecoachsjourney.com/podcast/75-how-to-grow-your-coaching-business A diagram of The Coaching Business Flywheel: https://www.thecoachsjourney.com/the-coaching-business-flywheel Robbie's ebook, An Introduction to the Coaching Business Flywheel, is available for free here: https://www.thecoachsjourney.com/the-coaching-business-flywheel The Prosperous Coach and Rich Litvin: https://richlitvin.com/book/ Joel Monk on The Coach's Journey: https://www.thecoachsjourney.com/podcast/episode-6-joel-monk-conversations-at-the-cutting-edge-of-coaching Steve Chandler: https://www.stevechandler.com/index.html The RSA: https://www.thersa.org/ The Coach's Journey Community: https://www.thecoachsjourney.com/community The Coaching Business Flywheel Booster Pack: https://www.thecoachsjourney.com/the-coaching-business-flywheel-booster-pack

It all started with an email… An email to someone this morning, saying that I think my marathon running career might be over.Why would I think this? Because on the weekends, I just don't want to run upwards of 15 miles. I don't feel like putting in the time, or the effort.I said that I just like running 5-7 miles per day… which, in the immediacy, is true. However here's what I've observed:When I don't run the 15s on the weekends, the 5s during the week are much harder and less enjoyable. In essence, I have to do the 15s to love the 5s.That reflection perfectly complimented my listening to Steve Chandler's The Story of YOU on my run today. He said that if you told someone to “go have fun on the piano,” how much fun they'd have is basically tied to how much work they put in.He said this beautiful line:“The connection of work and fun is always hidden away by advertisers and other peddlers of instant pleasure".”I tend to attract clients who desire “exoneration.” This is the land of hunky dory, where everything is just blissful rainbows. That place doesn't exist- but this one does, and if you're up for 30-ish minutes of motivation and a re-introduction of, wait for it, THE GET THE F*CK OFF PODCAST (because the new name sucked anyway,) I am here for it.Monologues all around. Hot air. Enjoy.Things mentioned in this episode:The Story of You (and How to Create a New One) by Steve ChandlerThe Urantia Book, Paper 48The Tools: 5 Tools to Help You Find Courage, Creativity, and Willpower--and Inspire You to Live Life in Forward by Phil Stutz and Barry Michels“Stutz” on NetflixThe Offspring, MOTAAND LAST BUT NOT LEAST,MY BOOK "LOVE” IS NOW AVAILABLE ON AMAZON!!!! BUY IT HERE!!!

“The sale most often goes to the most interested party.” – Steve Chandler. Being interested and curious about what our clients need today and in the future is critical to our sales success.  So, how do we show that we care, are curious, and are interested in helping our ideal client?  One way is to use resources available to us to spotlight our genius, experience, and level of care.  One resource that I see either underused or not used correctly is LinkedIn.    It's a powerful resource; too many people use it, and it comes across as icky and pushy.     YouTube: https://youtu.be/TX4xpAnxyCQ   About Indrek Põldvee: Indrek is recognized as an Estonian LinkedIn guru with a wealth of experience in sales, marketing, and coaching. His journey and expertise are not just limited to his success but also include transforming businesses through LinkedIn strategies.    How to Get In Touch with Indrek Põldvee: Email:  indrek@b2bgrowth.eu Website: http://b2bgrowth.eu/ LinkedIn profile for a quick overview: https://www.linkedin.com/in/indrek-poldvee-sales-marketing-coach/   Stalk me online! LinkTree: https://linktr.ee/conniewhitman   Subscribe to the Changing the Sales Game Podcast on your favorite podcast streaming service or YouTube.  New episodes post every week - listen to Connie dive into new sales and business topics or problems you may have in your business.

Episode show notes / source materialRoberts Book - Fire in the Whole: Embracing Our Righteous Anger with White Christianity and Reclaiming Our WholenessPast Relevent Episodes:The Village Church is SBC, TooATBS “The Village Hired a Law Firm” w/ Robert CallahanATBS “Ask More Questions” w/ Jay & JohnnaATBS “MinistrySafe & Austin Stone” w/ Christi BraggStatement from bodies behind the busSupport the podcastSupport the Show.

Who is Alex?Alex Dumas is a passionate advocate for representation and diversity in the boardroom. Facing the fear of failure and the pressure of succeeding for future generations, Alex understands the importance of focusing on the generational impact while not sabotaging oneself. With a belief in regrouping and recovering from mistakes, Alex aims to break the stigma attached to people of color in the corporate world. Through their work, Alex is committed to creating a more inclusive and accepting environment for all professionals.Key Takeaways00:00 Challenges facing people of color in leadership.04:37 Coaching changed perspectives, empowering questions lead forward.07:00 Nonprofit leaders face burnout from overcommitment.12:47 Free audio gift to improve leadership skills.16:59 Early coaching was about impressing, now understanding matters.20:26 Alex, thank you for the insightful chat.22:02 Grateful for the opportunity to make a difference.Valuable Free Resource or ActionDownload a FREE audio lesson https://www.alexdumascoaching.com/f/everybody-wins_________________________________________________________________________________________________Subscribe to our newsletter and get details of when we are doing these interviews live at https://TCA.fyi/newsletterFind out more about being a guest at : link.thecompleteapproach.co.uk/beaguestSubscribe to the podcast at https://link.thecompleteapproach.co.uk/podcastHelp us get this podcast in front of as many people as possible. Leave a nice five-star review at apple podcasts : https://link.thecompleteapproach.co.uk/apple-podcasts and on YouTube : https://link.thecompleteapproach.co.uk/Itsnotrocketscienceatyt!Here's how you can bring your business to THE next level:If you are a business owner currently turning over £/$10K - £/$50K per month and want to grow to £/$100K - £/$500k per month download my free resource on everything you need to grow your business on a single page :It's a detailed breakdown of how you can grow your business to 7-figures in a smart and sustainable way————————————————————————————————————————————-TranscriptNote, this was transcribed using a transcription software and may not reflect the exact words used in the podcast)SUMMARY KEYWORDSworld champion boxer, warm up, business leaders, mindset, fear, competition, inspirational, motivational speaker, teamwork, individual, team, potential, self-improvement, frequency of vibration, mindset, brain health, Samaritan, mental boxing, mental health, future, identity crisis, depression, bankruptcy, Landmark Forum, team support, positivity, newsletter, insights, life lessons, business ownersSPEAKERSAlex Dumas, Stuart WebbStuart Webb [00:00:15]:Hi, and welcome back to It's Not Rocket Science five questions over Coffee. My, well, my coffee is here in front of me. I'm here with Alex, my guest today. Alex, really pleased to have you on. Alex is a a keynote speaker and executive coach. He's a a a global movement leader, and he's the VP of the BIPOC Coach Collective and a partner of black leaders worldwide. Again, a man with a really impressive CV. So I'm really looking forward to the to the discussion we're gonna have today.Stuart Webb [00:00:42]:Alex, welcome to It's Not Rocket Science. Five questions over coffee.Alex Dumas [00:00:48]:Hey. Great morning, Stuart. Thank you for this invitation. Looking forward to this conversation.Stuart Webb [00:00:53]:Terrific. Well, look. Let's start with the the the the the reason that we're here, Alex. So who who are the people you're trying to help? You know, you've got an impressive CVU. You're working with some impressive people. Who who are those people that you're trying to help? What What's the the main problem they face in their business and personal lives?Alex Dumas [00:01:11]:Yeah. Great question. A lot of my work has been centered around black executive men, BIPOC leaders of color. So sometimes they're in the corporate spaces. Sometimes they're entrepreneurs, so they're coaches, consultants, things of that nature. And there's some specific challenges that they're having. Some of them look like this Webb leaders, in this case, can feel isolated. They can feel lonely because they may be the only one in the room that looks like them.Alex Dumas [00:01:37]:They may be going to boardrooms or having these conversations in c suite, and they're they're trying to crack over get in that room or if they're they're already in there, they're like, well, I'm the only one here. Maybe I'm not gonna be respected. Maybe I'm not gonna be, accepted, which is a big challenge. They have this fear of failure. Right? They're carrying this pressure of, I have to succeed so that generations down the line have opportunities too, and I'm a big proponent of that. I I really believe in making sure we focus on the generational impact, but not to the degree where it sabotages ourselves, where we harm ourselves to to be perfect, to get everything right because, Stuart, if you're like me, you make mistakes. You you flub, you you you mess up things, and then you regroup and recover. And, unfortunately, out here in America, there is that challenge of if you do mess up, if you're a person of color, then there's that stigma attached.Alex Dumas [00:02:39]:Like, oh, maybe he wasn't good enough. Maybe she wasn't smart enough, maybe we rushed her into this promotion, maybe he's not really built for this yet. And so there is that pressure to to perform, but at the same time, I look at helping them expand their dreams. Right? The dreams of this generational impact of breaking these generational curses of achieving these the financial freedom that is vital for our lives. So if someone says, hey. Money's not important. Like, let's just get back into reality for a second. Money is pretty important to support a lifestyle and and support different ventures that they five.Alex Dumas [00:03:22]:And and really the the the big dream is embracing their authenticity. Right? JustStuart Webb [00:03:30]:Mhmm.Alex Dumas [00:03:30]:Being themselves, showing up, and feeling the weight release, feeling the feeling the pressure gone, and they know that they can do their best work without this this weight on them. So those are the type of things that I work on with clients and one on one are in groups, and these are the secret dreams, the secret fears that sometimes they don't wanna admit, but it's there. That's it's what gets in the way most times of really breaking through ascending to a neck to their next level of success.Stuart Webb [00:04:01]:Alex, tell me, you you've talked talked passionately there about, you know, getting away from some of those sort of barriers that that that inhibit. I know I know you must look at some of these leaders and think, well, you know, these are the things you're doing wrong, and I'll I'll get to that in a minute. But how did you overcome some of those, some of those problems yourself? How did you manage to break through from where you were into where you are now?Alex Dumas [00:04:37]:Yeah. Good question. There's a combination of things. 1, I would say coaching was one of the big maybe maybe the biggest influence of helping me just see life differently because I came from a background of middle middle class, you know, youngest of 4 children. So I'd like to say that my parents saved the best for last, But I grew up not feeling important, feeling invisible, being in different spaces where I didn't feel heard, I didn't feel seen. And what I saw is the differences, the quality of questions I would ask myself when I was younger, going into young adulthood, all these different things. I would ask myself questions five, why is life this way? Why can't I have this? Why isn't this meant for me or why can't I be here? Those aren't bad questions, but what I found was a space to ask myself empowering questions. Questions like, well, what do I wanna create from this? What do I wanna choose to do here? Who's available or what is available that can help me and that can serve me? How can I contribute? Right? That helps that's helped me move forward.Alex Dumas [00:05:43]:So coaching and and mentorship has been a big part and, obviously, the other big revelation or the the big influence in my life has been my wife. My wife, Sarah, we've been together now for 18 years, married for 14, and she is one of the first people outside of my family, you know, and and friends, but someone who really helped me anchor and ground myself and see possibility. And I like to say it like this, if I could see a possibility that I could be in the possibility. If I don't see an option, if I don't believe that there's an opportunity for me, then the obstacles are just gonna be all I see. That's gonna be in front of my face, and I won't be able to advance.Stuart Webb [00:06:29]:That's great news. That's great. Jules, just giving you a a big big big up big up there, Alex, with with Go Alex. So I'm pleased. Jules, thank you for watching in. So we we were talking a little bit about some of the the leaders you're trying to help. Tell me, you know, what is it they've done before they sort of turn to the sort of advice, coaching that you can bring to them and help them? How have they tried to effectively, how have they tried to solve their own problem?Alex Dumas [00:07:00]:Yeah. They they've gone down a road that I've gone down when I was in nonprofit leadership for for 10 years where, 1, I would say they would try too hard. Right? Just try to force, like I mentioned before, the the pressure, they might look like working long hours, less sleep, kinda getting on the grind, you know, 5 AM wake up, 2 2 AM, go to sleep. Right? And just having this unhealthy attachment and and really addiction to trying to be successful in sacrificing time with family, sacrificing their own health journey, sacrificing if they're a person of faith or spiritual practice. Right? Because they have to get it done. They have to achieve it. They have to make the thing happen. Another challenge that I see for them and and I laugh because this is this is my life for many years of not asking for help of I should know this already.Alex Dumas [00:07:56]:I'm in this position. If I ask, then someone's gonna know that I don't know the answer, and then I look Stuart, and then they don't trust me and right? All these things that we make up in our heads, and that's that breeds resentment. That breeds gossiping. And some workplace things are are real. You know, you might hear the term microaggressions. You might hear the term, you know, I can't think of the other words right now, but just stay Webb you on this. Right? The resentment, the gossiping, and that energy attaches itself to you. Right? If I'm thinking about this manager, I don't like her Webb don't like him.Alex Dumas [00:08:37]:He's always doing this to me. Right? We come back into this victim place. This is where Mhmm. The the men I've and and clients I've worked with, that's where they struggle the most when they're putting their attention on what this person's doing and what they're up to and how they affected them. And, really, let's not victim blame. Right? It's not shame, but they take responsibility. What am I doing? Who am I being? Where am I coming from when I'm in this process or in this scenario?Stuart Webb [00:09:07]:Yeah. Yeah. I it's true, isn't it? We we so often, and I I see this with with with business leaders. They're they're focusing on, you know, what is it they're doing and and and they they choose to respond in a negative way to something. And you sort of say, well, the the the choice was entirely yours. You can choose 1 of 2 paths, and you always seem to choose the one that's somehow destructive to yourself. It is about taking that choice and making that that decision to say no. You know, like you said, your wife helped you to see if there's a if there's a path that will take take you better.Stuart Webb [00:09:46]:Take the path that will take you better. Even if somebody else is doing something, don't worry about it. You have to choose that path.Alex Dumas [00:09:53]:Yeah. It doesn't diminish it. It doesn't I I say it like this from the stage. Just because you can do anything doesn't mean you have to do everything.Stuart Webb [00:10:01]:Yes. Agreed. Absolutely.Alex Dumas [00:10:03]:Watching, someone listening, I want you to really, like, put a finger in your ear so it doesn't go out and doesn't go in and go out the other. Right? You can do anything. Yeah. You're you're more than capable. You're highly qualified. You have track record of success, but recognize there's over people in those space who can serve you, that can help you, that can actually get you there faster than you can do on your own and with more ease and with grace. And at the end of the day, who doesn't wanna have more fun in the success process? Right? This in our on our destination. It doesn't have to be this, oh, goodness.Alex Dumas [00:10:39]:I gotta do it all myself, and I'm self made. Nobody that I've ever met has been self made. And if they are, then they won't admit it because they're probably in the self destructive mode, and they can't see it.Stuart Webb [00:10:52]:Yeah. I love that, Alex. I really do love that. And I I suppose, my own journey, I I was a scientist long before I started out in business and I worked out very early on that I, you know, I was standing on the shoulders of giants because they'd come before me and worked out principles that I was just gonna extend. And, you know, so I've never ever understood this belief that somehow to be successful, you have to be self made because as far as I can see, we're all standing we're all standing on somebody else's, successes and somebody else's movement. And even if you only add a a small amount to that, as long as you add in the right way, that takes you forward. It takes everybody forward. You can lift you can lift everybody out.Stuart Webb [00:11:34]:I I do find it disappointing that people don't see that they can actually sort of, take that take the take take the positives and and move things forward. Let let's just turn to to to one of the sorry. Go ahead.Alex Dumas [00:11:50]:No. I was gonna stow this analogy out where someone told this to me long time ago about this principle of of being self made and doing it all yourself. And they asked me, it was, how how many people does it take to make a peanut butter jelly sandwich? And my initial response is like, oh, it's me. I just take the bread and I'm so, like, well, did you eat the bread? Did you package it? Did you do all these things? Did how'd you did you, were you the blacksmith that that forged the knife, the butter knife? Right? So there's a lot more out there. There's a lot more people who are contributing to your success than you believe.Stuart Webb [00:12:24]:Absolutely brilliant. Love the analogy. Love the analogy. Have you got a a valuable piece of advice? And I'm sort of gonna put, that your your website here. Have you got a valuable piece of advice or something that you'd leave with people that you can you can direct them to that that would help them in their journey to to take on some of the stuff you talking about?Alex Dumas [00:12:47]:Yeah. One of the things I would share with them is, free audio that I've recorded. It's called everybody wins 3 mistakes that leaders make, and it kinda touches on some of the things we spoke about earlier where the the pressure to perform, the the loneliness, the the hiding, the not asking for help, these are the things that get in the way of making innovative change of what Five looked to call generational impact and and uplifting communities. And this is a free audio gift. It's something I give away when I talk, so another way that I can be of use is come book me to speak for your team, for your organization. WiTalk is the win win communicator. It's a new way for leaders to listen, and it's it's coming from a place of not necessarily the tools of, like, you gotta actively listen and make sure you I really look at it from the space of, like, your state of being. Who are you when you're listening to people? What are the biases that you're holding? What are the what's the chatter inside of you that is blocking you from connecting with somebody? And and one of my signature phrases that I love to say is build a bigger bubble, and this kinda goes into the the premise of doing you could do anything, but not you don't have to do everything.Alex Dumas [00:13:59]:So building a bigger bubble meaning expanding, having a dream, having a vision so big that your team, your your your family, anybody around you can see themselves inside of it, and they actually start to champion you. They start to advocate. They start to be your evangelist of, man, this is where we're going. This is what we're doing. Who doesn't love following somebody or being on a journey with somebody who's got who's up to something big. Right? Who's up to a a huge a huge bigger larger than life vision, and it might seem impossible, but it's only impossible till we do it.Stuart Webb [00:14:34]:Brilliant. I've put the the link, to to that, which is on your website. I'll just read it out for those people who are unable at the moment to to to write anything down, but this will be in the show notes, people. It's a h t t p s colon forward slash for effect, www. Alexander Dumas coaching. That's that's obviously Alexander Dumas. He he can probably work at.Alex Dumas [00:14:55]:But but I do Alex on. Like, I'm I'm after yeah. After the Alexander Dumas.Stuart Webb [00:15:00]:Yeah. Alexand dumascoaching.comforward/f/ everybody hyphen wins. So that's alexdumascoaching.com/f/everybodywins. That'll be in the the the the show notes. Go and download that that, that that that audio. It's a free piece of content Alex gives away. So, Alex, thank you for that. Alex, it was there a particular book or a program that, that that that that that that you would leave as a a valuable, valuable thought, that sort of started you thinking about this? You've mentioned your wife.Stuart Webb [00:15:35]:There are other things that must have sort of begun to sort of make you the man you are today.Alex Dumas [00:15:42]:Yes. Yeah. Thank you. One speech in particular comes to my mind is from Les Brown. It's his famous, you gotta be hungry. Right? Yeah. Because I think he was he was in the Georgia Dome. It was some sometime probably in, like, in the late eighties, maybe early nineties, and it's a speech that Five first watched probably 2014, maybe 2015, and it to me, in my opinion, is the best speech I've ever seen, ever written, like, I've, to this day.Alex Dumas [00:16:13]:Right? I still come to it, and I still find inspiration from it. I still find nuggets from it. So that as part of an audio and seeing myself, right, seeing that model then and having this vision, this dream for myself of maybe I could do that. What would it be five if I were in front of a stadium full of people? You know, MetLife Stadium. I'm from New York originally, so I think about Giant Stadium. Like, wow. What would it be like if I could be there or Madison Square Garden? So that's one piece of content. The other book that I would say has greatly influenced my work as coaches called The Prosperous Coach that's was written by Steve Chandler and Rich Lipman, and it helped me it it connected with me in a space that it helped me slow down and look at authentic connections with people.Alex Dumas [00:16:59]:Because a lot of my early work as a coach was kind of spray and pray, kinda hunt and try to kill and get attention, look at me, and and be impressive. And what I recognize is the distinction of me being impressed Stuart doesn't allow this other person to be expressive. And when the when I work with clients, when I work with people, the thing they really want the most to know is just, do you understand me? Do you get me? Do you see me? Do you understand where I'm coming from? And if I can do that and create a safety for themselves to, you know, just kind of share a little bit more and shed the skin and get the pretenses on them, really get down to who they are and what they're they're looking to do. Miracles occur. That's the best I can call. So Prosper's Coach and that Les Brown talk, you gotta be hungry have been 2 massively influential pieces of content that have shaped who I am.Stuart Webb [00:17:51]:Alex, thank you so much. Alex, thank you for spending a few minutes with us. And I guess at the moment, you must be thinking there's a question that he hasn't asked and you really should five asked it by now. So what's the question that I should have asked you? And, obviously, if you were gonna ask a really intelligent question like that, you better give us a really good answer to it. So what is the question that you would don't think that I have asked properly?Alex Dumas [00:18:15]:Now this point isn't your fault specifically, but I think a good question that right. I'm gonna put the blame game on. But, all jokes aside, I think the I think the valuable question here would be, how do we help black leaders, black and brown leaders, ascend? Right? I think that's a great question that could be asked, and lucky for you, I have an answer for that. And that specifically is a 1 on 1 container that I I I've created called Ascension. So play on words. You can be like, oh my goodness, Alex. You're cheeky. Yeah.Alex Dumas [00:18:51]:Alright. I'm clever. I love to do fun things like that. But Ascension is this it's a 12 week intimate conversation with somebody and looking at helping them advance in their career and helping them to develop themselves as leaders, helping them to build the best practices of building relationships and and networking and building their confidence and looking at their life's work. I don't necessarily subscribe to this thought of work five balance because here I am right now, I'm speaking with you, Stuart. That means I'm ignoring my family. I'm ignoring my kids, Not because I'm bad or I'm a, you know, mean dad, but because my attention is focused on you and my work and also for you, whoever's watching, whoever's listening. My impact right now, I'm focused on you.Alex Dumas [00:19:38]:And then when I'm done, I'll be complete, and I'll move on to my family. But the things we've spoken up beef about before about how do we make impact, how do we embrace ourselves authentically, how do we create financial freedom, these are pieces of what Ascension looks like, and it's gonna be this elite edge for black men in business. This opportunity for them to just have that that thing, that one thing that separates them. I don't wanna say the competition, but separates them from holding themselves back and and it's a a beautiful offering that I five to invite anyone listening to to experience for themselves and create major major awareness and breakthroughs for their life and their business. So that's how we can help people ascend.Stuart Webb [00:20:26]:Alex, I love I love I love the fact that you've been cheeky about that, and thank you for having a clever answer to a to a question that I didn't didn't ask properly. So, Alex, I really wanna thank you for spending a few minutes with us. I know now you can go and take your focus off talking to silly people like me, and you can go and concentrate on something important like your family and your kids. And, I know you've got 2 2 kids, I think, haven't you? So you can get out there and you can you can go and enjoy your time with them rather than be, rather than be focusing on us. But thank you for spending a few minutes with us and telling us a bit about how you have, overcome those thought processes and how you're helping others to do exactly the same thing to to plow that fat path. Listen, people. I'm gonna wrap up with Alex now because he's got other things to do. If you would like to hear from, from me every week with a with an update on who's coming on to the show next week.Stuart Webb [00:21:21]:I send out one every week. And if you wanna do that, if you can go to the HTTP thing, link.thecompleteapproach.co.uk. That's link.thecompleteapproach.co.uk forward slash newsletter. You can come on and, spend a few minutes, just listening to really inspiring talking points from people as inspiring as Alex. And, Alex, I wanna just thank you, for coming on and spending a few minutes. Really appreciate the effort you've taken, and, I wish you I wish you get out and spend some time with your kids because, they're as important as anything else you you're doing at the moment.Alex Dumas [00:22:02]:No. Much appreciated. And I'll say this, there's nothing been silly about this conversation. I love the questions. I love your energy, and thank you for inviting me onto this program and for my work. If this is influential, this is supporting, you know, at least over person. Alright? That that sounds like a cliche, but, really, if it helps moves one person, then I've done my job. I've I've served in a way that I know how to do best, and I'm gonna spend some time with the family then get back to doing what I do best, making a difference, and contributing.Stuart Webb [00:22:33]:I'm with you on that, Alex. If we can help one person, that's Webb person that we've, we've pushed a little bit further. And who knows? They will take the they they will take us on further. So thank you very much for spending 8 minutes with us.Alex Dumas [00:22:45]:You're welcome. Thank you. Get full access to It's Not Rocket Science! at thecompleteapproach.substack.com/subscribe

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Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service.    Dave Stubberfield is the director of Carter Consultancy and specializes in enabling cultural transformation to help businesses achieve greatness. They are the authors of Supercharging the Customer Experience: How Organizational Alignment Drives Performance.   Questions · We always like to ask our guests if they could share in their own words a little bit about their journey. So basically, how it is that you got from where you were to where you are today. · Now, the both of you teamed up together and wrote this awesome book Supercharging the Customer Experience. Can you share with our listeners a little bit about the book, maybe two or three overarching themes that the book focuses on and who is the book geared towards? · What are maybe two or three behaviors that you believe is critical for customer success in a business both from an employee perspective and from the leadership perspective. · So, could you share maybe just some insight for us on what you believe is the future of AI as best as you can, because AI does cover a lot of stuff. But what do you believe is the future of AI? And how will that impact human interaction? · So, can you also share, and each of you can give me your answer to this particular question. What's the one online resource, tool, website or app that you absolutely cannot live without in your business? · If you could share with me maybe a book that you read recently, or even a very long time ago, but it has still had a very great impact on you, whether from a professional capacity or even a personal development capacity. · Now, can you also share with us what's the one thing that is going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people. · Where can listeners find you online? · Now, before we close off the episode, we always like to ask our guests, do you have a quote or a saying that in times of adversity or challenge you will tend to revert to this quote if for any reason you get the real or you get off track, the quote kind of helps to get you back on track. Do you have one of those? Highlights Alan and Dave's Journey Me: We always like to ask our guests if they could share in their own words a little bit about their journey. So basically, how it is that you got from where you were to where you are today.   Alan Williams: Alan shared that he started off in commercial hospitality management. So, he remembered being at school thinking, he wants to go to university, but he wants to do a degree that's going to help him get a job.  And he really didn't like the idea of what he at that time considered to be really boring businesses like banking, where you're sat in an office all day. And he was lucky enough to get a holiday job in a hotel, and he thought that's it, exciting, looking after people, fun.  So, that was the beginning. And then he moved somewhat later in his career into workplace management. So you might know it as facilities management, so all of the services in workplaces offices, and he referred to them those offices actually, as they're really hotels with desks instead of beds, that's the only difference. And then he set up SERVICEBRAND GLOBAL in 2005, and he's been helping progressive leaders in organizations around the world since then, using what he learned in the hospitality sector.  Dave Stubberfield: Dave shared that for him, he guesses similar to a degree. So, he was just about leaving school and the careers advisor said, you've got the potential to go to university, but he didn't really know what for. So, he decided against it and tried the apprenticeship route in the corporate space, which he loved, and a lot of customer facing roles. Then there was an initiative called Lean, where he became kind of a Six Sigma qualified individual. And then it just kind of spiraled into attaching customer experience to the continuous improvement framework, really. And how changes adapt in organizations. And then, 2020 set up Carter Consultancy, and he hasn't looked back since. So yeah, he loves what he does.   About Alan and Dave's Book – Supercharging the Customer Experience and Three Overarching Themes the Book Focuses On Me: All right, thank you so much, gentleman. Now, the both of you teamed up together and wrote this awesome book Supercharging the Customer Experience. Can you share with our listeners and either of you can answer this question, a little bit about the book, maybe two or three overarching themes that the book focuses on and who is the book geared towards?   Dave Stubberfield: Dave shared that he's known Alan for a few years now. But it just so happens that they were interested in creating a customer experience development programme for the BQF, The British Quality Foundation. And the President kind of joined them together and said, “Look, you're both trying to achieve the same things.” So very, very quickly, during their initial meeting, they realized that they are very aligned in how they think and what they wanted to achieve. And through the development of that programme, and Alan out of the blue turns and he said to Dave, “This has got the makings of a great book. Do you want to write one?” And like a rabbit in the headlights, he just kind of froze, and then said, “Yes, let's do that.”  And so, through Alan's guidance from his previous experience of being an author, he's brought him on that journey with him and he's really, really enjoyed it. And the foundation to the book really stemmed from the training, the development programme they put together, which is really all about putting CX into context. They believe there's a lot of content out there. He's going to leave Alan to drop the question in a second, but they believe there's a lot of content out there. But they believe that the actual application of customer experience doesn't happen as frequently as it should, which led us to the question, Alan?   Alan Williams: Alan shared that's right. When they were thinking about the book, they were thinking, well, how is this book going to be any different to all of the others out there on the topic of customer experience? Because don't know if you've checked, but there's just like so many books on the topic. And they just found themselves with this question, which is, “With all the content on the topic that's out there, why is great customer experience so rare?” It doesn't make sense if there's all that resource out there to guide people.  And that was what Dave's just touched on there that the problem, and the challenge is that so much of the time people are focused on content, and knowledge, rather than the practical application of that knowledge on a day in day out basis. And that's why the great customer experience is so rare. And in the book, they provide a framework that helps you whatever sector you're in, wherever you are in the world, whatever the size of your organization provides you with a framework that can help to guide you create your own customer experience strategy that suits your own particular individual circumstances.   Me: All right, so let's use a use example, a use case, I like the fact that you gentleman said that you want to focus on the practical because you are very correct. There are many, many books out there on CX and EX. And you read the content, and it's focused on knowledge, the definitions, the theory, but how does that really work with an organization, with people, with their behaviour, we getting them motivated with having them intrinsically applying that in every single interaction regardless of the channel that they're serving the customer on. So, you can choose a business, I will leave it up to you in terms of the use case, just give us an example of based on the framework that you have in the book, how does this really apply to a business?   Alan Williams: Alan shared that he's not even going to choose a particular business. He thinks that sometimes when you do that, you're kind of dragged into generalization. So, he's just going to tell you a story. And it was a business that he was working in and they focused really hard on everybody that was in the organization understanding that they were part of delivering a great customer service and their job was to make their customers and clients feel important, that was the reason that they were all there.  And he remembered on reception, they were expecting a guy attending a very important meeting. And so obviously, they knew in advance that he was arriving, and they have pre-prepared a name badge, they also aimed to greet people before they introduce themselves in this particular environment. And so that happened, the receptionist greeted the gentleman by name, but they had not expected one thing, and that is that he brought with him a small terrier dog. Now, the receptionist actually said to him, complimented him on the dog, and then said, “And now Sir, if you could just lift him up in front of the camera.” and produce a name badge for the dog. And the guy went into the meeting room and announced to the people from the client organization, “That is the best welcome I've ever had anywhere in the world.” And then the meeting was a great success, down to that receptionist. So, the reason he loves that story is because it really emphasizes the importance of people understanding the big why they're there, rather than getting consumed and distracted with the small tasks that they might have to do in order to satisfy them.   Behaviours that are Critical for Customer Success in a Business from an Employee Perspective and from the Leadership Perspective Me: Now, based on your research, and your experience, both of you in the CX space, if you were to choose maybe two or three behaviours that you believe is critical for customer success in a business, and I'm not just talking from the employee perspective, but also from the leadership perspective, like what are the three key behaviours that will more than likely lead to a culture where people have that customer centric mindset, regardless of the type of customer, how complex the problem or issue might be, but they're always driven by that because of those core behaviours. Would you be able to identify what those if you were to pick three, what those would be?   Dave Stubberfield: Dave shared that he can start with one for sure. And the one that leaps out with him is Empathy. And that runs from a kind of a customer facing team into the customer, but like you said, it's the leadership into to the rest of the teams and the organization. He thinks having that empathetic understanding of what people might be trying to do, or what they're going through, is so powerful.  And we're stepping into the realms of emotional intelligence here. And to the point that Alan's just made in that in that story, which is fantastic. People have to buy into that, right. So, they have to buy into that culture of trying to achieve and deliver that experience, not once but every single time. And he thinks that starts with a lot of empathy. He knows some leaders that are not very empathetic, shall we say, and don't understand why they can't achieve the results they want to achieve, not only in the business, but in the customer experience space as well. So, he would lead with empathy being one of the most powerful ones because it unlocks so much. Alan, I don't know if you've got anything to add to that at all?   Alan Williams: Alan shared that he'll go with number two, though, which he thinks is about positivity. So, when a customer asks you for something, the answer is yes. And it might not be exactly what they were expecting or had asked for. But how often do you hear, no, can't do that. And that's really not a good start to a conversation. So, he'd follow empathy with Positivity.   Dave Stubberfield: Dave stated that he would go number three is probably Communication. And that he guesses all ties everything up together nicely. He thinks sometimes, again, starting at the top with leadership, they might send a message once, whether it's via email, or it could be in person, it could be a presentation, and some people think that they can just deliver that message once and everyone gets it and understand it, it needs to be reinforced, it needs to become part of the embedded as part of the DNA of the organization. And that message needs to be repeated so it's understood and lived every single day. And he thinks having a great deal of empathy, and positivity, it just needs to be reinforced through communication, he personally believes.   Alan Williams: Alan asked can they give you just one extra one as a bit of added value. So, he'd go with Obsessive Attention to Detail. And this is kind of every person, every day, every minute, because consistency is what makes the great businesses set apart from those that are good some of the time. And that's because everybody in the organization knows the fine detail of what's required, and is then committed to delivering that every single time.   Me: All right, so Empathy, Positivity, Vommunication and Obsessive Attention to detail. Okay, thank you so much, gentlemen.    Insight on the Future of AI and How it Will Impact Human Interaction Me: Now, I liked the fact that most of what you talked about focuses on people, focuses on behaviour, focuses on relationships, practical things that we can see, things that we do every day. I found, and I'm sure you've seen it as well, that in the last, I would say, maybe two or three years or even before but definitely in the last two or three years, there has been a lot of emergence in the space of technology with artificial intelligence. And I find that organizations sometimes may not necessarily be integrating it or using it in the best way possible to ensure that it's not replacing humans, but more so helping humans that can really help the overall experience.  And I'll give you an example. Over the weekend, I had a friend that has a mobile modem and we were having some issues adding some data to it and we called our local telecommunication company, reached out to them through their website. Actually no, we did it through their app that was on the phone, but the app has a Bot at the top and the bots name was Ruby. But Ruby can't answer any questions, Ruby doesn't remember what you told her before. And so, you tell Ruby, I'd like to speak with a representative, Ruby starts a conversation again, “Please provide me with your name and account number. Please tell me exactly what your query is about.” And I told Ruby that before and I felt like I was going in circles, it was just crazy. So, could you share maybe just some insight for us on what you believe is the future of AI as best as you can, because AI does cover a lot of stuff. But what do you believe is the future of AI? And how will that impact human interaction?   Dave Stubberfield: Dave shared that it's really interesting. And they cover a lot of this in the book. And honestly, you could spend hours upon hours doing research. And he kind of immersed himself into this. You're spot on, AI is kind of forefront of technology at the minute, everyone seems to be dipping into it. You've also got augmented reality that people are looking at as well and they are fantastic things, and it's just incredible what some of these things can do. The problem that organizations have today is they see something shiny, something sparkly and go, right, we need that. And they try and integrate it and it's just kind of a lift and shift, kind of slot it into a place, and it fits in just or they've squeezed things around, and they go perfect. We can take our AI integration box off, we've done that.  But like you've just said there, there's not been any kind of sort of thinking or thought process around how we actually integrate that to the all of the other services and ways of communication that we have as an organization, that omni channel element hasn't been considered, we just see AI as a way potentially to do something with generative text, for example. And we go yep, okay, we can we can get that in, we can do that there, and boom, it's done. It's thinking about the entire process.  And he thinks another element to that is, let's say one organization in a certain industry does something that's quite revolutionary. Other companies in the same industry or even outside the industry might try and replicate that and they haven't considered how they operate as an organization, the value they deliver to their customers, and if it actually works. He thinks a lot of people feel like they might miss the boat if they don't sort of get on board with the technology bus, because it's just constantly changing. So, there's a lot of risk when it comes to technology, you need to do your research, your homework and what fits for the business.  And for him, it's thinking about it from a people point of view, technology's forefront of the minute AI, you name it, there's lots it can do. But it needs to work for people. And that's the thing, really, he thinks sometimes isn't considered. So, that would be his thought. Alan, I don't know if you've got anything to add to that at all.   Alan Williams: Alan shared that he thinks that the issue is that people consider technology to be an alternative solution, whereas in fact, it should just be a support to people. So, when you've got predictability and high volume, then sure, he thinks technology can be a massive help in that sort of situation. But where you've got unpredictability, and perhaps volume that is up and down, then it's much less helpful. And it might be that a human being could deal with that much, much better. So, the big thing, though, is this thing about technology being a tool, rather than the be all and end all and he liken it to a scalpel, a scalpel in the hands of a really experienced surgeon can save people's lives. But in the hands of somebody who doesn't know what they're doing can be really dangerous. And it's the same with tech and customer experience.   App, Website or Tool that Alan and Dave Absolutely Can't Live Without in Their Businesses When asked about an online resource that they can't live without in their business:  Dave Stubberfield: Dave stated what a question. He's going to be totally contradictory to what he just said, he going to go ChatGPT. So, he uses that as a bit of a sounding board, really. So, in his organization, it's just him. So, sometimes when he has a bit of an idea, he thinks, “Oh, okay, maybe I should post it on social media or I should do this and have a bit of an idea.” He will often ask Alan because they are very alike, but sometimes he will just put a bit of a question into ChatGPT and asked for maybe what's relevant or how he should do a certain thing. And knowing that it's not always 100% accurate, he uses that as kind of as a gauge really to see if he's on the right track.  It's funny, he will put something into ChatGPT, for example. Let's say he wanted to do a LinkedIn post this week and he might say, “Give me five myths about customer experience that we can debunk.” And he might find one of them, he goes, “Well, that's not a myth at all. That's the complete truth.” So, he might swing it in a way that he thinks is his own personal view and opinion. And he uses that as kind of a something to generate a bit of a conversation with himself rather than just talking to the brick wall. So for him, he quite often uses ChatGPT, he would say he's using it daily, which is, it's mad really how it's become so prominent in people's lives.   Alan Williams: Alan shared that he's going to add to his CV that Dave asked him before ChatGPT that'd go down really well. His, is his Outlook Calendar. He's a bit too reliant on this. Basically, if it's not on the calendar, he's not there. And occasionally, he was telling somebody just the other day how he was just about to go into a lunch meeting and he got a message from somebody saying, “Really looking forward to seeing you for lunch today.” And he had to have a very quick lunch meeting and then get to the other one and not tell the person. But his calendar is his.   Me: So, Calendar and ChatGPT. Excellent.   Books that Have Had the Biggest Impact on Alan and Dave Me: Now, I usually ask the question, what book or books have had the biggest impact on you? I noticed in your book, which I love about how the layout of the book was done, that at the end of each chapter, you have a little box that says, “Want to know more” with resources in the form of articles and books that the reader can access if they want to gain additional information. I think that's brilliant. But I will still ask it. So, if you could share with me maybe a book that you read recently, or even a very long time ago, but it has still had a very great impact on you, whether from a professional capacity or even a personal development capacity.   Alan Williams: When asked about books that have had the biggest impact, Alan shared that his is a long time ago, actually. So, The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton. So, basically, this is about making sure that your business is balanced and looking after all of the different stakeholder groups, rather than being just focused on generating profit. And over the years, that kind of sentiment he thinks has grown into triple quadruple bottom line ESG, all of the terms that are given to it, but basically a very, very similar message in that you're managing your business holistically, rather than just to generate profits. So, that's his.    Dave Stubberfield: Dave shared that he's got a few that springs to mind. And the one he's going to talk about most prominently is the one he's listened to recently is the One Minute Manager by Kenneth H. Blanchard. This was a recommendation to him, he's heard it and seen the sites all around, but he's never actually taken the time to listen to it. So, that for him was really, really interesting because it talks about trying to do things in a minute, setting goals that people can read in a minute. Having reviews whether it's positive or negative in a minute, so you can redirect people or praise people. And he thinks a lot of us get bogged down in just day to day life, that everything becomes much more intense than it needs to be. So, that One Minute Manager for him, it was talking specifically about managing a team in an organization. But he thinks you can apply it to absolutely anything. So, that's the one he's listened to most recently that has been phenomenal and eye opening for me.   One that he would like to call out that he's previously listened to is The Prosperous Coach: Increase Income and Impact for You and Your Clients by Steve Chandler. So, coaching is a part of what he does and t that was something that really helped him and kind of confirmed to him and validate that he can do what he's doing, which was amazing, because he had a lot of doubt at the time when he started if he's a massive suffer of the imposter syndrome. So, that was really good for him personally.  And the other one he was considering? It was, Who Moved My Cheese?: An Amazing Way To Deal With Change In Your Work And In Your Life by Spencer Johnson, which is just he thinks it's a staple, if you haven't read or listened to that, then go and listen to that. That's phenomenal.   What Alan and Dave are Really Excited About Now! Alan Williams: When asked about something that they are excited about Alan shared that this is going to be boring to some people, because the CX in context development programme, he's thrilled about this, because they've started to deliver to clients, and the feedback has just been fantastic. And people are just saying, this is a real eye opener, because CX cannot just be treated in isolation, it is inextricably connected to other parts of the business. And this framework helps them to do that in a really simple to understand way and a very practical way. When he gets that sort of feedback, it makes him feel that it's been worth putting together what they've put together because it's good to be able to help so many people out there.   Dave Stubberfield: Dave shared that for him, he could quite easily say the same thing. But he's going to be different. So, he would say in the past 18 months, he's been developing an online tool that's called Nova. And Nova is a way and means of teams, organizations to measure how well they are implementing continuous improvement in their business, or in their team or in their organization. And that is something he's done for a long time and he used to do it by an Excel spreadsheet. And talking to a friend of his, he said, “Dave, why on earth are you using a spreadsheet in this day and age?” And he kind of sat back and thought, “Okay, I should practice what I preach here and change what I do.” And it's led to this tool, which he personally believes is cutting edge.  So, basically, it's an assessment that each team would do in an organization, it will give them a score, it will give them actions to do, it will give industry insights as well, based on the information that's been provided, just so that it can help the team progress. That then creates an aggregated score up to the leadership, and that can be viewed across the leadership peers and the group. So, if you've got an entire organization, you've got a continuous improvement score, essentially, for the entire organization with industry insights that help drive the improvement of that organization and with Alan's help, they're going to look at introducing customer experience to that later in the year.  They've also got plans to introduce change management as well, as well as vision values, employee engagement, they see this as a potential game changer tool that can disrupt organizations for the better. So, a lot of positive to come from that. And that's not long been launched really, the start of this year and they've seen some really, really interesting returns on investment as well. So, fingers crossed that's one for the future.   Me: That sounds amazing, Dave. Is that available to anyone in the public? Or it's still in beta?   Dave shared that it's available to absolutely everyone and anyone that might be a little bit unsure, a little bit reluctant to get involved or have a look, there's a free business health check at the very beginning that you can take, an initial assessment that sort of points you in the right direction, ask some leading questions to get you thinking, “Are you doing the right thing?” And at the end of it, it will tell you how you're performing based on that information and their suggestions moving forward. So, there's a bit of a freebie at the front as well.   Me: Now, my next question would be where can our listeners find that resource online?   Dave shared that they can find that at www.thinknova.uk    Where Can We Find Alan and Dave Online Alan Williams - Company website – www.servicebrand.global.com LinkedIn – Alan Williams   Dave Stubberfield - LinkedIn – Dave Stubberfield Dave's company website – www.carter-consultancy.com   Quote or Saying that During Times of Adversity Alan and Dave Uses  Me: Now, before we close off the episode, we always like to ask our guests, do you have a quote or a saying that in times of adversity or challenge you will tend to revert to this quote if for any reason you get the real or you get off track, the quote kind of helps to get you back on track. Do you have one of those?   Alan Williams: When asked about a quote or saying that they tent to revert to, Alan shared that this relates to the book, actually. So, he created this the end of last year (2023) and that is, “Content without context is toast.”   Me: I saw that in the book, I thought it was kind of cute. So, can you tell our listeners a little bit about how that quote brings you back on track?   Alan shared that it originated really from culture eats strategy for breakfast, it's like that kind of ring and tone to it. And he was just thinking about how so much, especially with social media, it's all about pumping stuff out there. But he thinks it really helps you to recollect yourself if you remember that your particular situation is unique. And you just need to focus on that. Don't get worried with all of the possibilities of all of the content, just think about what situation you're in right now and that will help you deal with it.   Me: All right. Thank you so much, Alan. Dave, do you have one of those quotes?   Dave Stubberfield: Dave shared that he does, his is a bit cheesy, people might hear and go, oh, no. But his one is, “Teamwork makes the dream work.” And he thinks, for him, to put that into context, again, he's spoken that he's solo in the business. But he thinks realizing that collaboration is king, really. So, let's take the book as an example. There would have been days, he's sure, that he would have been not really 100%, and not firing on all cylinders. But he knew that he would have to present something to Alan later in that day to say, “This is what I've done or what I've produced.” So, that would be that factor.  But there would also be helping Alan out. If Alan said, Ok, we've got 10 actions to do, but I'm in meetings for the rest of the week, he would go leave that with me. I'll pick that up. he'll take the strain. And he thinks that's part of that teamwork. And he thinks, again, that's part of why they work so well, because they do have the ability to understand when someone hasn't got the time or the space. The other person just seems to pick it up from somewhere. He doesn't understand how or why, it's a bit of a dark art, but it seems to be working well for them. But that for him is the one, knowing that collaborating with people is often going to be so more advantageous to absolutely everyone. That's the one for him that pulls him out of that pit sometimes where he might not be feeling great.   Me: All right, thank you so much. So, Alan's quote, “Content without context is toast.” And Dave's quote is, “Teamwork makes the dream work.” Now, both quotes are phenomenal. And just to kind of piggyback on what Dave said just now, I say it all the time in customer service trainings, no man is an island, and the reason why an organization has more than one person working in it is we all have to work together. Everyone's role is important. You gentlemen wrote this book and I'm sure that it required a lot of sweat, tears, hard work, focus, just a lot of energy and engagement that you both had to put into it. And it wouldn't be the success that it is today if it is that you didn't put that effort into it. So, I fully, fully, fully endorse both the quotes that you've given to us.  And just want to remind our listeners that customer experience is a journey, it's not something you're going to get to overnight or in an hour. It's not something that you're going to just get from one book. And it's something that we continually work to improve every single day that we get the opportunity to work on it. So, thank you so much for sharing your great insights about your book, about all the different things that you're doing in your organizations, with your own clients. It was really a great interview and I hope you had as much fun as I did.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links • The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton •  The One Minute Manager by Kenneth H. Blanchard •  The Prosperous Coach: Increase Income and Impact for You and Your Clients by Steve Chandler •  Who Moved My Cheese?: An Amazing Way To Deal With Change In Your Work And Life by Spencer Johnson   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Are you ready to finally turn your coaching business from a dream into a rockstar reality? Dive into today's episode where I sit down with the phenomenal Lizzie Moult. Lizzie's journey from fresh-faced coach to hosting sold-out events and celebrating £30k months is nothing short of inspiring. She spills the secrets on building a thriving coaching business, mastering self-trust, and creating a life filled with magic and wonder.During our interview, you'll discover how to craft an irresistible elevator pitch, connect with potential clients in the most unexpected places, and why your inner critic might just be feeding you fake news that holds you back from your success. Plus, Lizzie shares her go-to book for success and the power song that fuels her big-deal energy. So if you're serious about making waves in the coaching world, this episode is your not-to-be-missed blueprint for success. Tune in and let's make your coaching business shine!More about Lizzie Moult:Lizzie Moult is a Holistic C​ognitive behavioural therapist, Soul Guide and Marketing Genius. Her mission is to educate people ​on how to trust themselves in order to live a life full of magic and wonder. ​she is the host of the five-star rated podcast Choosing Change which discusses how to create a more fulfilling life one step at a time. ​she is Dedicated to the journey of self-exploration, ​and is an expressive down to earth soul who leads with heart and expands the mind. After healing her own stories, beliefs and patterns that kept her feeling small, stuck, and prioritising everyone else. Lizzie is a radiant example of how you can turn your life around, break the rules, and create a life you love. Topics covered on Find Your Marketing Magic & Grow Your Coaching Business with Lizzie Moult :How did Lizzie go from being a brand-new coach with zero clients to hosting sold-out events and hitting a £30k month in her coaching business?The common fears and challenges that new coaches face after finishing coaching school. How did Lizzie navigate these obstacles?Tips on how to craft a compelling elevator pitch and confidently share what you do with others.Real-life stories of how networking can lead to unexpected opportunities and new clients!How to identify and leverage your unique marketing strengths to grow your coaching business.What were Lizzie's low points in her coaching business, and how did she turn these experiences into learning opportunities?Connect with Leanne Sia:Website: www.leannesia.comInstagram: @_leannesia_Connect with Lizzie Moult:Podcast: Choosing ChangeWebsite: www.lizziemoult.comInstagram: @lizzie_moultFacebook: @lizziegmoultResources from this episode:Lizzie's favorite song Latto - Big EnergyThe Prosperous Coach: Increase Income and Impact for You and Your Clients by Steve Chandler & Rich...

PEG Podcast With Tony Schmaltz: Speaker, Author, Personal and Business Coach, Trainer Overcoming fear, self-doubt, limiting beliefs to build the real you Biography Tony has a passion for helping people upgrade their lives in any area possible. Specializing in mindset, wealth creation, manifesting, relationships and happiness, he will help you live the life of your dreams. Tony has shared live or virtual stages with Les Brown, Tom Ziglar, Steve Chandler, Waldo Waldman, Tana Goertz, Kevin Sorbo and so many more. Tony has spent most of his life in some sort of personal development. However, he hit it really hard in the last 5 years, spending over $250,000 to learn, grow and succeed. His “No Nonsense”, humorous style of teaching and coaching gets people off their asses to take necessary action, such as in; Personal Responsibility and Choice Stop Being a People Pleaser Self-Motivation Positive Habits, Disciplines and Persistence Time Management and Focus Finding True Success and Happiness Tony began leading people to success more than 20 years ago and in that time, he learned from many leaders, mentors and coaches. He has helped many, many people find their successful careers, businesses and lives through his time as a leader. He has helped people find these successes through a specific style of calmly and politely…telling how it is. Link: https://www.wtfubook.com/ Donate to support PEG free artist interviews: PayPalMe link Any contribution is appreciated: https://www.paypal.com/paypalme/PhantomElectric?locale.x=en_US Support PEG by checking out our Sponsors: Download and use Newsly for free now from www.newsly.me or from the link in the description, and use promo code “GHOST” and receive a 1-month free premium subscription. The best tool for getting podcast guests:  Podmatch.com https://podmatch.com/signup/phantomelectricghost Subscribe to our Instagram for exclusive content: https://www.instagram.com/expansive_sound_experiments/ Donate to support PEG free artist interviews: Subscribe to our YouTube  https://youtube.com/@phantomelectricghost?si=rEyT56WQvDsAoRpr PEG uses StreamYard.com for our live podcasts https://streamyard.com/pal/c/6290085463457792 Get $10.00 Credit for using StreamYard.com when you sign up with our link RSS https://anchor.fm/s/3b31908/podcast/rss --- Send in a voice message: https://podcasters.spotify.com/pod/show/phantom-electric/message

Today we're looking at the biggest question of all, the question at the heart of mental freedom and sanity. What is reality? To unpack this question, we're going to analyse some quotes about reality by Albert Einstein, Deepak Chopra and Steve Chandler. We're also going to explore the notion of “objective” reality, our self-understanding, the content of our mind and the learned beliefs of what we are. We're going to strip off the layers from these ideas in order to see what reality really is. What is Covered: -Is there an objective reality?- What makes the content of our mind - The essence of who we really are- Why we can't secure our identity and why the ego is so vulnerable- How we can manipulate and spiritually bypass our understanding of reality- What true accountability is- Exploration and co-evolving our reality as a result of self-interactions Resources: -Download our exclusive recording Free Subliminal: Supporting the Enquiring Mind bit.ly/podcastsubliminal -Learn more about me and my work at https://claredimond.simplero.com/ -Find me on Facebook https://www.facebook.com/claredimondreal -Let's connect on LinkedIn https://www.linkedin.com/in/clare-dimond-b533007/ -Follow me on Instagram https://www.instagram.com/clare_v_dimond/

Are you holding you happiness hostage? Join Ash this week as she talks with Steve Chander, a consultant, coach, and author who specializes in the ability to build creativity and remove the labels placed upon ourselves. We are all born with divine creativity, and it often gets lost as we grow up. Steve provides specific actions and mind-shifts you can make to raise your creativity. Every day we all tell ourselves stories, learn how they impact you and what you can do to change them. You do not want to miss this episode, as Steve and Ash break down these stories and beliefs that we tell ourselves, and how, if you want to change your life and reinvent yourself, you can! Don't forget to stick around for the post-episode notes as Ash shares the impact your physical wellness has on creativity and how to remove creative blocks.   In this episode, you will learn: Where creativity comes from, and how to nurture it back into your life. How to remove the victim mentality from your life. The truth behind gratitude.   Resources: The Prosperous Coach By Steve Chandler   Where to find Steve Chandler: www.stevechandler.com   Promotion: Ready to discover the best career path for you? Visit youturnpodcast.com/clarity Connect with Ash: https://www.instagram.com/ashleystahl/ Take a FREE Quiz to Discover Your Most Authentic Career Path: https://www.ashleystahl.com/freequiz/

Jon and Les have recommended The Prosperous Coach by Rich Litvin and Steve Chandler as much as any other resource. In this episode, Les talks about why they're so high on the book. It's one thing to be able to coach someone, something that many pastors are great at. It's something else to actually make money coaching. In the Prosperous coach, Litvin and Chandler discuss how to have powerful conversations with potential clients and how to have conversations about paid coaching without feeling salesy or needy.  

Podcast Cover art "Buddha's Hand" Lemon.  Stilllife by Charmed Studio Subscriber British Columbian artist Leigh Buchanan. Read my article, 4 Surprising Benefits of a Small Mailing List to discover a heart-centered way to develop soulful relationships and unexpected prosperity through your art blog or newsletter.Or check out this Charmed Studio Post: How Do I Get More Comments on My Art Blog? 7 Secrets You Won't Hear Anywhere Else.And remember, you already have enough followers, now it's time to get to know them, enjoy them, and accept the wisdom and grace and warmth they have to give you. IMO, Authentic connection is the key to sales and happiness in general."You already have everything you need to be content. Your real work is to do whatever it takes to realize that." - Geneen RothTo stay updated on when I offer my audio classes and live group coaching for artists and writers pop on over here. When I talked about you staying safe online I'm really talking about doing things like getting a local or virtual PO BOX (this is what I have) to protect your private address. You are worth it. Michael Neil and Steve Chandler's Video-based Money Course I talked about on this podcast is below ( I'm NOT an affiliate of this, just love it and it helped me laugh about money and see things differently and it is only 99 bucks.)A Whole New Way of Thinking About Business and Success CourseCustomer Astonishment is a concept first put forth by Darby Checketts in his enlightening  book Customer Astonishment:10 Secrets to World-Class Customer Care. To be charming and subscribe to the blog and get free access to my writing toolkit for artists click here.For info on one-on-one writing coaching with Thea go here. This blog is produced by The Charmed Studio Blog and Podcast™, LLC. And when you get scared about writing and want to relax, remember what Anne Lamott says."100 years, all new people."You can do this. Occasionally my show notes contain Amazon or other affiliate links. This means if you buy books or stuff via my podcast link I may receive a tiny commission and do a happy dance. There is no extra fee for you. I only link to items I personally use and love: products I feel help heart-centered artists and writers. Thank you. :)

Joey Owen is a coach whose unique gifts allow her to connect with the humanity of her clients.Joey 's formative training in drama and in theatre for development instilled her with the ability to unlock people's innate creativity and confidence. With that skill she has enriched the lives around the world, helping individuals, organisations and communities to thrive.Joey is part of the new team of hosts at The Coach's Journey Podcast, but in this episode she answers Robbie's questions about her remarkable life and career, describing the adventure-driven steps that led her from training in theatre for development to founding Freedom To Learn, a charity that improves access to education for children in India and Nepal.She describes how the foundational listening skills and work around confidence that helped her to transform communities in rural Asia now underpin her work as a coach, and how spiritual practices she developed in India allow her to connect deeply with people from all walks of life. In this episode, Joey and Robbie also talk about:How to access a deeper sense of connectedness and to work from the heartThe creative processes that we can use to build confidenceInsight Seminars, and the courses that can reveal our natural coaching abilitiesLead generation tools for new coaches to use when building their businessThe way our work ripples out from our clients, to the benefit of everyone around them (including us!)Joey also shares the daily rituals that keep her steady in her work and help her to develop a profound sense of empathy and connection with her clients.Things and people we mentioned (that you might be interested in):- Mike Toller on The Coach's Journey Podcast https://www.thecoachsjourney.com/podcast/episode-32-mike-toller - Robbie's website www.robbieswale.com - Joey's website www.joeyowencoaching.com- Freedom To Learn https://freedomtolearn.org.uk/ - Insight Seminars https://www.insightseminarsuk.com/ - Tom Flatau https://team-working.com- The Prosperous Coach by Rich Litvin and Steve Chandler https://richlitvin.com/book/ - Landmark Forum https://www.landmarkworldwide.com/the-landmark-forum- Ben Carter https://www.bencartercoaching.com/- Strategic Intervention Coaching Certifications: https://rmtcenter.com/certification-programs/- Tony Robbins on the Tim Ferriss Show: https://tim.blog/2014/10/15/money-master-the-game/- The Tony Robbins documentary Robbie mentioned: https://www.netflix.com/gb/title/80102204- Lamda exams: https://www.lamda.ac.uk/lamda-exams/our-exams- The Choir guy from TV who was mentioned! Gareth Malone: https://www.garethmalone.com/- Forest Arts Centre: https://www.forest-arts.co.uk/- Forum Theatre: https://en.wikipedia.org/wiki/Forum_theatre- Cardboard Citizens: https://cardboardcitizens.org.uk/- ERSF: https://ersf.org.uk- The December Episode where Joey talks about Indra's Net: https://www.thecoachsjourney.com/podcast/episode-56-introducing-the-new-hosts-ushering-in-the-future-of-the-coachs-journey- Indra's Net: https://en.wikipedia.org/wiki/Indra%27s_net- Joey's Bark Profile - https://www.bark.com/en/gb/company/joey-owen-coaching/RvZ2l/ - Chris Joseph on the Coach's Journey Podcast: https://www.thecoachsjourney.com/podcast/episode-19-chris-joseph- SGI: https://sgi-uk.org/- SGI's introduction to chanting page: https://sgi-uk.org/Intro- Tina Turner's book, Happiness Becomes You: https://www.waterstones.com/book/happiness-becomes-you/tina-turner//9780008398637- I Heart https://iheartprinciples.com/- Henrietta Nelson on The Coach's Journey Podcast: https://www.thecoachsjourney.com/podcast/episode-46-henrietta-nelson-nobody-else-can-put-a-feeling-in-you- The chanting audio on Apple Podcasts that Joey mentions: https://music.apple.com/gb/album/nam-myoho-renge-kyo/1391365531?i=139136BIOGRAPHY FROM JOEYJoey is a fully qualified Theatre for Development Practitioner (MA), Applied Drama and Community Coach (BA Hons) and LAMDA drama teacher (LLAM). Certified as a Strategic Intervention (SI) Coach with the Coaching Institute, she has 20 years experience in the education and development sectors as a facilitator and coach in the UK, Europe and South Asia. Alongside her private coaching practice she is also Programmes Director at Freedom to Learn, an NGO working in South Asia Nepal, improving access to and quality of education for children from vulnerable backgrounds.

David Creel joins us today to give a walk-through of his unique podcast format and the top benefits he gains from recording his episodes. Learn from David's tips on finding suitable guests, becoming a great interviewer, and launching a show with a unique style. Stay tuned!   WHAT TO LISTEN FOR What to do when things go wrong during guest interviews How to make sure you're onboarding your guests effectively The importance of starting a podcast sooner Ideal strategy for finding guests to interview on your show An advice for people who want to launch their podcast   RESOURCES/LINKS MENTIONED The Prosperous Coach by Steve Chandler and Rich Litvin | Kindle, Paperback and Hardcover 1 Insight | Apple Podcasts and Spotify Calendly Zoom YouTube Canva   ABOUT DAVID CREEL David Creel is a business and blindspot coach and the founder of David Creel Coaching. He specializes in uncovering and addressing people's blind spots to create new and infinite possibilities. With expertise in coaching development practices, he navigates clients through challenges, presenting a highly personalized approach. He is known for posing challenging questions to transform individuals, propelling them from their current state to their desired destination. He is passionate about coaching people through significant life transitions, helping them understand their value, and empowering them to move forward by following a practical plan confidently.    CONNECT WITH DAVID Website: David Creel Podcast: MasterClass of One | Apple Podcasts and Spotify Facebook: David Creel YouTube: David Creel Instagram: @thedavidcreel LinkedIn: David Creel   CONNECT WITH US If you are interested in getting on our show, email us at team@growyourshow.com. Thinking about creating and growing your own podcast but not sure where to start? Click here and Schedule a call with Adam A. Adams! Upgrading your podcast equipment or maybe getting your first microphone? Get Your Free Equipment Guide! We also have free courses for you on everything you need to know about starting a great podcast! Check out our first six episodes through the links below! Identify Your Avatar - Free Course 1/6 What To Do BEFORE You Launch Your Podcast - Free Course 2/6 How To Launch A TOP Show - Free Course 3/6 Best Marketing And Growth Strategies - Free Course 4/6 How To Monetize Your Podcast - Free Course 5/6  Top 22 Pitfalls On Starting Your Own Podcast - Free Course 6/6 If you want to make money from your podcasts, check out this FREE resource we made. Our clients use a sponsor sheet, and now they are making between $2,000 to $5,000 from sponsorship!  Subscribe so you don't miss out on great content and if you love the show, leave an honest rating and review here!   

“What we call personality,” Steve Chandler writes. “Is just a history of habits.” Fixed beliefs about who we are can block us from making the commitments that lead to transformation. On this episode, Sam Dobschuetz joins Matt to discuss. https://recoveredman.com/324

 He is also the author of 'Time Warrior', 'Fearless', 'Wealth Warrior', 'Crazy Good', 'Reinventing Yourself', and 'CREATOR'.   Move from Theory to Practice to Mastery:   Listen to the first 45+ minutes of the audiobook here: https://www.heroic.us/optimize/the-book/audiobook-preview More goodness:   Grab some Heroic swag: https://store-heroic.myshopify.com/ -   YouTube: https://www.youtube.com/@HeroicBrian LinkedIn: https://www.linkedin.com/in/heroicbrian/ Twitter: https://twitter.com/heroicbrian Facebook: https://www.facebook.com/heroicbrian Instagram: https://www.instagram.com/heroicbrian/ Email: support@heroic.us

What's in this episode:How many times did you ask someone to move a meeting last week?How many times did someone ask you to shift the time of your Zoom call in the last few weeks?ALERT! ALERT! There's a rescheduling epidemic going on right this very minute and no one is addressing it head on. Let's talk about it, shall we?Folks + things mentioned in this episode:* See? Google offers up thousands of results full of tips and tricks to reschedule your meeting* Try ChatGPT to send people away for you* Then give Steve Chandler's Time Warrior a listen so you can help to stop this madness* join The Founding Moms here* need a hot read? Try The Best Business Book In The World* (*According to my Mom) here* looking to work with a coach to transform your way of thinking? look no furtherGot Q's? Jill's Got A's.* Wanna get your Q's A'd in a future episode?* Perhaps you wanna sponsor an episode?* Maybe you wanna leave a review at RateThisPodcast.com/WhyAreWeShouting so you can become the coolest person on the planet?Talk to me! Text or call (708) 872-7878 so that we can make your dreams come true.Got thoughts, comments, or questions about the episode you just heard? Leave a comment below.See you soon,jill Get full access to The Why Are We Shouting? Podcast at jillsalzman.substack.com/subscribe

Steve Chandler is one of the greatest Life/Personal Development/Business Coaches on the planet. He is the author of close to 40 books, one of the world's best public speakers, and one of my best friends. I am honored to have him join me for this conversation and I think you'll hear lots of valuable things in it. 

Simon chats with Steve Chandler live from Groton, Connecticut on the eve of the christening of the SSN Iowa.

Hello, Coach! We're here to help you leverage AI in your business with book summaries from the best ideas from the world's top experts focused on helping you improve your business by enhancing your coaching, products, marketing, sales, and operations. Today, we'll explore a top coaching book that will support you in improving and enhancing your signature system. So, let's get started and gain the insights you need to elevate your coaching practice. Title and Author: "The Prosperous Coach: Increase Income and Impact for You and Your Clients" by Steve Chandler and Rich Litvin Promise: This book summary will teach you how to create a thriving coaching practice by developing a unique and effective signature system that attracts high-performing clients and delivers transformative results. Wanna get every episode? Just subscribe! --- Send in a voice message: https://podcasters.spotify.com/pod/show/pressplayinspired/message Support this podcast: https://podcasters.spotify.com/pod/show/pressplayinspired/support

Steven Chandler is one of my coaching mentors. Being his client over 10 years ago dramatically improved my success. The  “MindShift” he offers frees people from unnecessary pessimism and puts them back in touch with the source of their enthusiasm for work and life.   Although Steve Chandler graduated from the University of Arizona with a degree in Creative Writing and Political Science, and spent four years in the military studying language and psychological warfare; he credits his own life experiences with failure as the most valuable tools for helping others. Steve's audiences are inspired by stories of his “low points” – it gives them hope, because they realize that they are not nearly as bad off as he was – they figure if Steve can transform his life, so can they!   Steve Chandler is now the author of 30 books that have been translated into over 25 languages. His personal success coaching, public speaking and business consulting have been used by CEOs, top professionals, major universities, and over 30 Fortune 500 companies. He has twice won the national Audio of the Year award from King Features Syndicate. A popular guest on TV and radio talk shows, Steve Chandler has recently been called "the most powerful public speaker in America today."     Steve is also a master coach that has helped train hundreds of coaches to transform many lives and businesses. He created the Coaching Prosperity School to assist coaches to build a strong practice and create great clients www.CoachingProsperitySchool.com   You can learn more at https://www.stevechandler.com/index.html

Andrew and Kevin wrap up the end of the men's basketball season and discuss the latest with baseball. Plus, Kevin talks with Vanderbilt Hall of Fame inductee Steve Chandler. Listen to Vandy and Mississippi State baseball this weekend on 95.9/560 WNSR in Nashville and streaming for free on the Vanderbilt Athletics app.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Links mentioned and additional thoughts can be accessed here: https://www.georgekao.com/blog/theprosperouscoach

Today our guest is Chris Nelson from Prose Alchemy. He's a wonderful human being who is a guide that helps people get their stories out there, writing books and doing all sorts of good things. We talked to him about some 3 principles talk, which is one of the subjects we like the most. Chris discusses with us about how you can find creativity in everything you do in life and even just the act of living is a creative process. He says it's OK to let yourself doubt and wonder if what you're writing is good or not, and then discusses how you can get past writer's block. “Wherever you want to create from, go into that space.”What he does and how he helps writers 1:21Self help authors 4:52The 3 principles 8:23How our thinking affects our reality 20:00Putting labels on ourselves and letting them define us 23:30Guiding writers through the creative process 28:03Getting past writer's block 33:10What draws Chris to the Pransky events 36:49Expanding into a greater understanding 47:00What Chris has learned from Steve Chandler 51:28Where to find Chris and some words of wisdom 56:06“One of the reasons that I've loved getting into this is that you realize that everybody has something valuable and interesting to say and that everybody's life is to a certain extent unexplored, and in the process of writing you sort of slow down and figure out what is it that is—it's like opening up a little door into the moment, or some aspect of your life that is very interesting.” 3:26www.prose-alchemy.com

Todd Mussselman is a Leadership Trainer, Motivational Speaker, and Executive Coach. Famous for producing effective results through one primary mechanism – Fierce, Focused & Supportive Conversations. He's also a musician and leads the folk rock band Exit 232.After working in his family's business for more than 25 years, Todd chose to become a coach and trainer and studied under master coach and best-selling author Steve Chandler.You will learn a lot more about Todd on this podcast, and you can check out his website for a full overview of everything he does.Also mentioned in this Podcast:Steve Chandler, Ouray Sportswear, Reinventing YourselfTo learn more about Todd, please see the links below:Website: https://www.toddmusselman.net LinkedIn: https://www.linkedin.com/in/todd-musselman-78a45421 Email: todd7424@gmail.comTo Connect with Mike: Website LinkedIn Instagram Twitter YouTube Coaching Please LIKE

One skill of a great coach is the ability to ask helpful questions instead of providing answers. Few people embrace this skill as well as author and business coach, Steve Chandler. In this episode, Steve shares his journey of becoming a coach, the importance of being curious, and best practices for selling yourself as a coach. He also touches on what coaches should do when they find themselves in a season that seems to offer little in return for their time and effort. This is a conversation every business coach needs to hear. This episode is sponsored by The 261. Start your day with clarity! As leaders, we have countless things on our mind: things we need to do, things we're not doing, problems we need to solve, new exciting ideas––all jotted down in that worn out mental notebook we keep in our heads. But, sometimes leaders and entrepreneurs simply need to step away from the mental clutter––sometimes we don't need the notebook, we just need a sticky note––a simple reminder along the way to help us gain clarity and control of our business. That's why we created a new FREE resource called The 261. As you may know, there are 261 work days in the calendar year. So, we have mapped out the entire year with daily micro thoughts and micro actions––sticky notes––to help keep the ball moving forward in your personal life as a leader and for the sake of your business. If you want to start your day with clarity and receive a short, helpful thought to jumpstart your leadership, please go to The261.com and sign up! References: Steve Chandler Books SteveChandler.com "The Plastic Chicken" Video: Two Minute Practice Building Tip