Podcasts about product ops

Join me and Graham Reed on April 22nd for an exclusive webinar on "The Future of Product Ops with AI & Automation" where we'll dive deeper into practical strategies for leveraging AI to streamline your product operations processes and elevate your career. https://www.productboard.com/events/the-future-of-product-ops-with-ai-automation/ In this episode of Product Team Success, host Ross Webb brings together six pioneering product operations leaders who reveal their battle-tested approaches to processes and tooling that can transform how product teams work together. Guest Experts: Graham ReedJustin WoodsAnkit KumarCraig McDonaldJerry LimberHolly Holbrook Episode Highlights: Process Isn't a Dirty Word (Graham Reed) Graham explains why effective processes are crucial for product operations success: Businesses fundamentally run on processes – the key is streamlining themProcesses serve as a form of communication across the organizationCentralized tooling helps share information efficientlyWhen done right, processes save time and reduce duplicationConsider all potential audiences when designing processes The People-Process-Tools Hierarchy (Justin Woods) Justin shares his structured approach to balancing people, processes, and tools: Start with people and processes before selecting toolsCreate separate process flows for different inputs (ideas, feedback, requests, defects)Capture information from both customers and internal teamsMaintain good hygiene between processesUse centralized collection toolsEstablish regular review cadences with SLAs Standardization Creates Clarity (Ankit Kumar) Ankit takes a practical approach to creating efficiency through standardization: Define clear handoff processes between teamsCreate a RACI matrix to clarify ownershipStandardize templates for PRDs, user stories, and acceptance criteriaDefine entry/exit criteria for each phase of development Balancing New Technology with Decision Speed (Craig McDonald) Craig provides insights on technology adoption in product operations: Product managers naturally gravitate toward new technologiesConsider how new tools impact decision-making velocityBalance innovation with practical implementationLook for technologies that solve genuine pain points Clear Artifacts Drive Organizational Scale (Jerry Limber) Jerry emphasizes the relationship between process and scale: As organizations grow, standardized processes become essentialFocus on artifacts that create clarity about what's being built and whyBalance standardization with space for team innovationBuild on a foundation of standardized reporting Feedback Loops Between Teams (Holly Holbrook) Holly explains how feedback enhances product operations: Create tight feedback loops between product and engineeringDevelop clear product requirement documentsUse daily standups to address questions quicklyBalance documentation with accessible communication Key Takeaways: Effective processes are communication tools that save time and reduce duplicationStart with defining processes before selecting toolsStandardize templates and handoffs to create clarity and efficiencyBalance new technology adoption with decision-making speedAs organizations scale, clear artifacts become essentialMaintain tight feedback loops between teams regardless of documentation quality Episode Sponsor: This episode is brought to you by ProductBoard, the leading product management platform trusted by customer-centric organizations like Zoom, Salesforce, and Autodesk. For over a decade, ProductBoard has helped product leaders build the right products faster by mastering the voice of customer. Resources Mentioned: ProductBoard Pulse - AI-powered voice of customer solutionUpcoming webinar with Graham Reed and Ross Webb (April 2025)

Neste episódio do Product Guru's, Priscila Chagas retorna para um papo profundo e cheio de provocações sobre Product Ops. A conversa gira em torno de um dos maiores desafios das empresas hoje: como conectar a estratégia com o dia a dia dos times de produto, sem cair em armadilhas de governança engessada ou na hype vazia de frameworks da moda.Com base em sua experiência em consultoria e empresas, Priscila debate os reais motivos que levam uma organização a adotar Product Ops, quais são os seus pilares (Analytics, Governança, Capacitação), as armadilhas mais comuns e como esse papel pode, de fato, acelerar o desenvolvimento dos times e do negócio. Um conteúdo essencial para quem lidera produtos ou quer evoluir na carreira com uma visão estratégica e pé no chão./// Os melhores profissionais estão sempre um passo à frente. Seja PM3!Neste mês, a PM3 completa 7 anos! Para comemorar, eles liberaram uma Lista VIP exclusiva, disponível até 11 de março. Ao entrar, você garante acesso a uma oferta, além de surpresas exclusivas - antes de todo mundo - para se tornar aluno PM3 e dar um passo à frente na sua carreira. E o melhor de tudo: economizando.Não perca essa oportunidade! Escaneie o QR code na tela ou acesse o link na bio e garanta seu lugar!https://go.pm3.com.br/Lista-Vip-PG/// Onde encontrar os convidados:Priscila Chagas | Group Product Manager @ Stone Co.https://www.linkedin.com/in/aprichagas//// Conteúdos adicionais:https://www.productoperations.com.br/https://www.amazon.com/-/pt/Product-Operations-successful-companies-products-ebook/dp/B0CKFKX94Zhttps://youtu.be/9Nso2BBcBBE?si=CwcJWnVno6ypKheX/// Nesse episódio abordamos:Product Ops ajuda a traduzir estratégia em ação tática nos times de produto.Governança pode ser vista como algo "engessado", Product Ops suaviza isso.O hype de Product Ops passou, mas a prática está se consolidando.Product Ops não é sobre controlar o Jira, é sobre facilitar decisões estratégicas.Comunicação estratégica e narrativa executiva são pilares fundamentais.O papel do PM ainda inclui traduzir a estratégia, mas nem sempre é possível sozinho.Escopos claros entre PM e Product Ops ajudam na maturidade da organização.Empresas médias e grandes se beneficiam mais da estrutura de Product Ops.Formação de lideranças em produto ainda é um gap importante.Product Ops não é solução mágica, mas pode ser uma alavanca poderosa./// Capítulos:00:00 A dor das empresas: Conectar estratégia e tático01:03 – Apresentação do episódio com Priscila Chagas01:25 Produto explodiu ou não? Polêmica no ar02:27 O que é Product Ops? Definição de Priscila03:25 É a nova agilidade? Comparações e reflexões04:01 Product Ops como ponte entre estratégia e execução05:13 Governança, storytelling e liderança de produto07:05 Narrativas, métricas e a pergunta de milhões08:32 Product Ops é modinha ou revolução necessária?10:00 Precisa mesmo de Product Ops? Depende…12:05 Falhas do papel do PM e o surgimento do Product Ops14:25 Escopo do Product Ops vs escopo do PM16:17 Comunicação padronizada como chave17:11 Pilares: Analytics, Governança e Capacitação20:27 A importância de formar líderes, não só PMs23:38 O papel do líder de produto no desenvolvimento do time26:24 A cultura de terceirização de responsabilidade28:01 Liderança e autoliderança como diferencial30:33 O líder guia, mas não desenvolve ninguém32:04 Corporativo vs Startup: realidades e expectativas35:19 Em que tipo de empresa faz sentido ter Product Ops36:27 Casos reais: Quinto Andar, Sicredi, PagSeguro38:39 Os maiores erros ao implementar Product Ops40:47 Bate-bola: perguntas rápidas com Priscila Chagas44:25 Product Ops vai morrer? Tendência ou estrutura?45:41 Encerramento

Join us for an insightful episode of the Product Thinking Podcast as we delve into the world of product operations with Jessica Soroky, the Senior Director of Product Operations at Pendo. In this episode, Jessica reveals the transformative strategies that have redefined Pendo's product operations, highlighting their innovative approach to integrating data and AI for enhanced product management.Jessica and I discuss the evolving landscape of product operations and the strategic shifts necessary to elevate the role beyond administrative tasks. We explore how Pendo empowers product managers by streamlining data insights and fostering a cross-functional communication framework that improves product launches and customer satisfaction.If you're eager to understand how product operations can drive strategic value and innovation within your organization, this episode is a must-listen. Gain practical insights and inspiration from Pendo's journey in optimizing their product operations.You'll hear us talk about:09:17 - Evolution from Scrum Master to Program ManagerJessica explains the bold transition of Scrum Masters to Program Managers at Pendo, expanding their roles to oversee the entire product lifecycle and enhancing cross-functional collaboration.15:04 - Leveraging AI in Product OperationsDiscover how Pendo is integrating AI into their operations to reduce the burden of data tasks for product managers, allowing them to focus on strategic decision-making.20:56 - Implementing Effective Launch ProcessesLearn about the introduction of go-to-market checklists and launch briefs at Pendo, which have streamlined product launches and improved cross-departmental alignment.Episode resources:- Jessica on LinkedIn: https://www.linkedin.com/in/jessicasoroky/- Pendo: https://www.pendo.io/- Try Liveblocks: https://liveblocks.io/Timestamps:00:00 Coming Up01:17 Intro05:53 Jessica's journey to Product Ops leader11:48 Improving launches through whole-company alignment19:19 Structuring product ops for impact25:00 Building effective cadences and data rituals30:14 Driving data culture and exploring AI tools36:30 Making product ops strategic

The Secret to Product Ops Success: Communication & Relationships Mastery Upcoming Event Join Ross Webb and Graham Reed for a deeper dive into product ops communication strategies in an exclusive webinar with ProductBoard on April 22nd. Link is here https://www.productboard.com/events/the-future-of-product-ops-with-ai-automation/ Episode Summary In this illuminating episode of Product Team Success, host Ross Webb explores how mastering communication and relationship building transforms product operations effectiveness. Featuring insights from five pioneering product ops leaders, this episode reveals battle-tested approaches to communication that can elevate your product operations to the next level. Key Insights Audience-Led Communication - Graham Reed Communication is fundamentally about imparting or receiving valuable informationProduct managers must focus on what their audience needs to hear, not what they want to sayTechnical accomplishments should be translated into value that sales and other teams can actually useTailoring messages to specific audiences creates enthusiasm that cascades throughout the organization Roadmaps as Communication Tools - Justin Woods Roadmaps should function as communication alignment tools, not static documentsCreate a single source of truth with multiple views tailored to different audiencesImplement regular roadmap briefings and reviews specific to each audience's needsMaintain roadmaps as living documents with proactive updates on progress and changesAlways seek feedback to ensure communication achieved the desired alignment Handling Pushback Effectively - Anna Peterson Resistance to change is inevitable - be prepared for itIdentify recurring themes in feedback to address systemic concernsProduct ops often fails when it focuses on solving the wrong problems or communicating ineffectivelyEven the best processes require clear communication about their purpose and value Building Trust Across Organizations - Ray Carvill Focus on relationships from "the front line engineer to the CIO"Established trust creates the foundation for meaningful improvementsStrong relationships enable the conversations that drive positive organizational changeVertical trust-building is as important as horizontal alignment Creating Authentic Connections - Denielle Booth Genuine interactions form the basis of productive partnershipsBegin new relationships by understanding pain points and daily challengesAsk key questions: "What does your day look like? What does your work look like? Where are the gaps?"Transform transactional interactions into synergistic partnerships that create lasting value Resources Mentioned ProductBoard - Product management platform for capturing customer feedback, prioritizing features, and aligning stakeholders Connect With Us For more insights on building effective product operations, watch our comprehensive Product Ops Playbook episode and subscribe for more product leadership wisdom.

Join Melissa Perri in an insightful episode of the Product Thinking Podcast featuring Hugo Froes, Head of Operations at OLX. In this episode, Hugo shares his remarkable journey from UX and service design to leading product operations, a transition that highlights the importance of bridging design with business needs.This conversation dives into how Hugo has effectively shaped product operations at OLX, focusing on process optimization, reducing friction, and empowering teams to deliver true value. Hugo's approach showcases how strategic product operations can drive innovation and efficiency within organizations.Ready to explore how product operations can transform your organization? Listen to the full episode and gain practical insights from Hugo's experiences!You'll hear us talk about:00:25:08 - Making OKRs Work Across the OrganizationHugo discusses the challenges and solutions for standardizing OKR frameworks to ensure consistent and measurable outcomes while allowing flexibility for team-specific practices.00:30:41 - The Product Ops MixHugo explains the multi-faceted approach of OLX's product operations team, focusing on improving efficiency, streamlining processes, and supporting organizational growth through strategic tooling.00:39:03 - Measuring Value in Product ManagementHugo and Melissa explore the importance of continuously validating product value against business outcomes, emphasizing learning over feature delivery.Episode resources:Hugo on LinkedIn: https://www.linkedin.com/in/hugofroes/Thoughts Unravelled: https://thoughtsunravelled.substack.com/Try Liveblocks: https://liveblocks.io/Timestamps:00:00 Coming Up01:01 Intro05:37 From UX to Product Ops: Hugo's Journey09:17 Shift to Product Thinking16:33 Starting Product Ops at OLX21:23 Rethinking OKRs for Real Teams25:08 Making OKRs Work Across the Org30:41 The Product Ops Mix35:48 The Real Limits of AI43:07 What's Next for Product Ops

Witam w dwieście siedemdziesiątym siódmym odcinku podcastu „Porozmawiajmy o IT”. Tematem dzisiejszej rozmowy jest kariera Product Ownera, jej start, awans i rola Product Ops.Dziś moimi gościem jest Natalia Cholewa – ekspertka z ponad 8-letnim doświadczeniem w dziedzinie analizy biznesowej i Product Ownershipu. W Szkole Product Ownera prowadzi kursy i dzieli się swoją wiedzą.Partner odcinkaPartnerem odcinka jest Sigma Software.W tym odcinku o roli Product Ownera rozmawiamy w następujących kontekstach:czym zajmuje się Product Owner?czym różni się od Project Managera?jak można starać się o taką pozycję? Skąd czerpać wiedzę?jakie kompetencje Product Ownera są obecnie poszukiwane przez rynek?jaki jest najczęstszy background zawodowy osób które pracują jako Product Owner w branży IT?co wyróżnia dobrego Product Ownera? Jak zapewnić sobie awans?jaki poziom wiedzy technicznej jest wymagany od Product Ownera?jak AI wpływa na pracę Product Ownera?czym jest Product Ops?Subskrypcja podcastu:zasubskrybuj w Apple Podcasts, Spreaker, Sticher, Spotify, przez RSS, lub Twoją ulubioną aplikację do podcastów na smartphonie (wyszukaj frazę „Porozmawiajmy o IT”)poproszę Cię też o polubienie fanpage na FacebookuLinki:Sigma Software – https://sigma.software/Profil Marcina na LinkedIn – https://www.linkedin.com/in/nataliacholewa/Profil Natalii na IG – https://www.instagram.com/nataliacholewa Wsparcie:Wesprzyj podcast na platformie Patronite -https://patronite.pl/porozmawiajmyoit/Jeśli masz jakieś pytania lub komentarze, pisz do mnie śmiało na krzysztof@porozmawiajmyoit.plhttps://porozmawiajmyoit.pl/277

How is AI changing the game for creative teams? Find out in this episode of Cloud and Clear! Simon Margolis, Associate CTO, AI/ML at SADA and Amy Clark, Director of Content and Product Ops at The Sherlock Company dive into how AI streamlines content creation, saves resources, and empowers brands to manage global content at scale. Discover the innovative software and AI solutions that are transforming creative workflows. Join us for more content by liking, sharing, and subscribing!

Send us a textIn this episode of UX Leadership by Design, Mark Baldino sits down with Mike Nowak, Principal Product Manager at Deloitte Digital, to explore the philosophy and pragmatism behind product management. Mike shares his unconventional journey from theology and philosophy to product leadership, emphasizing the importance of humility, adaptability, and cross-functional collaboration in the product space. The conversation dives into the interplay between UX, engineering, and product management, the challenge of defining “what to build and why”, and how organizations can create a culture where mistakes lead to learning, not failure. The discussion also covers why product decisions are often political, the evolving role of product ops, and how businesses can better align incentives to build truly user-centered products.Resources & LinksConnect with Mike Nowak on LinkedInBook: Getting Naked by PatrickBook: Product Operations: How successful companies build better products at scale Connect with Mark on LinkedIn Fuzzy Math - B2B & Enterprise UX Design Consultancy

In this episode of the Product Thinking Podcast, I am thrilled to welcome Matthew Skelton, co-author of "Team Topologies: Organizing Business and Technology Teams for Fast Flow." We delve into the intricate intersections between team topology principles and product management, exploring how these frameworks can transform the way product teams work together to enhance collaboration and reduce cognitive load.If you're looking to refine your team's approach to delivering outstanding customer outcomes, this episode is a must-listen. Matthew Skelton joins me to discuss the revolutionary concepts within "Team Topologies," highlighting their impact on modern product management and operations. We uncover how organizing teams around flow and customer value can drastically improve product outcomes. Matthew shares practical examples of how these concepts are applied in various industries, providing invaluable insights for anyone involved in managing or organizing product teams.Curious about how team topologies can optimize your product processes? Tune in to hear Matthew Skelton's expert insights and discover practical strategies to enhance your team's workflow. Don't miss this opportunity to learn from a leading voice in the field of organizational design for software delivery.You'll hear us talk about: Product Managers in Regulated Spaces (28:30)We discuss the debate over whether product managers should be domain experts versus having deep product knowledge. Matthew provides insights into how teams can effectively leverage subject-matter experts without them managing the entire product line. Breaking Silos in Teams (14:21)Matthew and I explore how organizations can overcome internal silos, emphasizing the importance of collaboration across product management, development, marketing, and sales for cohesive product delivery. AI and Team Enablement (51:54)We dive into how AI is transforming team topologies and enabling teams, discussing the shift in AI enablement platforms and their potential in redefining team roles and productivity.Episode Resources: Matthew Skelton's Website: https://matthewskelton.com Conflux Website: https://confluxhq.com Team Topologies Information: https://teamtopologies.com Sign up for a free Liveblocks account: ⁠https://liveblocks.io/⁠Timestamps:00:00 Episode Preview00:56 Intro03:00 Dear Melissa08:35 Moving from Projects to Product14:45 Breaking Silos in Teams18:27 Mistakes in Product Models28:14 Product Managers in Regulated Spaces35:51 Product Ops at Scale42:17 SAFE and Big Batch Planning51:37 AI and Team Enablement

In this packed episode of Product Ops Success, host Ross Webb brings together four seasoned Product Operations experts to share their invaluable insights on scaling product teams and driving business growth. Whether you're a product leader looking to optimize your team's performance or a product manager aiming to advance your career, this episode offers actionable strategies you can implement immediately. Key topics covered: 1. Creating Repeatable Systems for High-Impact Product Work Antonia Landi demystifies product ops and reveals how to:   • Develop frameworks that streamline your product development process   • Implement tools that boost your team's efficiency   • Use data effectively to drive better decision-making 2. Improving Time to Market and Decision-Making Processes Emma Orsi shares strategies to:   • Reduce your product development cycle time   • Enhance your decision-making process with data-driven insights   • Navigate challenges in scaling and mergers 3. Balancing Data-Driven Decisions with Intuition Holly Holbrook explores:   • How to leverage data without losing the human touch in product management   • Techniques for integrating customer feedback into your product strategy   • Ways to foster stronger collaboration between product and engineering teams 4. Navigating Complexities and Unknowns in Product Ops Jerry Limber discusses:   • How to thrive in ambiguous situations as a product ops professional   • Strategies for balancing standardization and innovation in your processes   • Tactics for overcoming common pitfalls in product operations Actionable takeaways: 1. Learn how to create a Product Development Life Cycle (PDLC) that works for your organization 2. Discover key metrics to measure and improve your product ops performance 3. Gain insights on how to build trust and alignment across different teams 4. Understand how to adapt your product ops strategies as your company grows or undergoes mergers Whether you're just starting in product ops or looking to take your skills to the next level, this episode provides a wealth of knowledge from experts who have navigated the challenges you're facing. By implementing these strategies, you'll be better equipped to drive efficiency, foster innovation, and ultimately deliver more value to your customers and organization. Don't miss out on this opportunity to transform your approach to product operations. Tune in now and start optimizing your product team's performance today! Remember to follow our guests on LinkedIn for more insights: • Antonia Landi • Emma Orsi • Holly Holbrook • Jerry Limber And check out our sponsor, Air Focus, for flexible product management tools that can help streamline your product ops processes.

My guest today is Melissa Perri.Melissa is the author of the bestselling book "Escaping the Build Trap" and recently co-authored “Product Operations: How successful companies build better products at scale”.She runs a successful CPO Accelerator, is a former professor at Harvard Business School, serves on several Boards, and is the Founder of Product Institute.In this conversation, we explore:* The role of Product Ops* The main misconceptions with Product Ops* The 3 key pillars of Product Ops* How do you get started and how to scale the team* How Product Ops support Product Teams and Product Leaders* Product Ops as an enabling teams and how to measure its success* The most important skills in a CPO* What most CPOs struggle with and why* And more!—Where to find Melissa Perri:• LinkedIn: https://www.linkedin.com/in/melissajeanperri/• Product Institute Website—

In the 8th episode of Bounce, co-hosts Mollie Cox and Claire Flowers interview guest Fo Neale-May, a seasoned senior director of Product Operations in B2B SaaS startups. They discuss the core aspects of product operations, including its definition, key responsibilities, strategies for overcoming resistance, and the common challenges faced in the field. The conversation discusses the scaling of product ops, integration with other functions like design ops, and the importance of effective insight utilization and boundary setting. With practical anecdotes and advice, the episode offers a comprehensive understanding of how product operations contribute to the efficiency and success of product teams.00:00 Introduction to Bounce Podcast00:14 Meet the Hosts: Mollie and Claire01:04 Introducing Today's Guest: Fo Neale-May02:06 Defining Product Operations02:32 The Role and Impact of Product Ops07:09 Challenges and Resistance in Product Ops14:38 Boundaries and Responsibilities in Product Ops17:26 Scaling Product Ops Across Organizations20:23 Common Themes and Challenges in Product Ops26:34 The Reality of Design Systems28:11 Challenges in Product Operations29:25 Identifying the Right Time for Product Ops30:53 Organizational Structure of Product Ops32:37 Misunderstandings and Resistance in Product Ops35:58 The Importance of Seeking to Understand38:25 Staying Motivated in a Misunderstood Field41:38 Hot Buttons in Product Ops46:01 Gardening and Final Thoughts

Can Product Operations transform your role as a product manager? Denise Tilles, who quite literally wrote the book on the subject (Product Operations, with Melissa Perri), thinks so. Especially if you're interested in making better decisions faster – and who of us isn't? In her return visit to Product Momentum (having joined us from NY … The post 146 / How To Use Product Ops To Make Better, Faster Decisions, with Denise Tilles appeared first on ITX Corp..

Dans l'épisode du jour, je reçois Morane Shemtov de chez Payfit, pour parler de son rôle en tant que Product Ops.Après un début de carrière dans la Finance chez la BNP et HSBC en tant que stagiaire, Morane rejoint rapidement l'univers startup en intégrant Payfit où elle évolue d'abord dans l'équipe CS Ops pour optimiser la productivité de l'équipe Customer Success.Puis elle intervient en tant que Sales Ops en soutien de l'équipe commerciale, avec notamment pour objectif de déployer le nouveau CRM Salesforce, sujet longuement détaillé par Josselin Dugué dans le tout premier épisode du podcast Engrenages : https://smartlink.ausha.co/engrenages/episode-1-les-secrets-d-une-migration-crm-reussie-josselin-dugueEn 2 ans, Morane a eu le temps de découvrir les différentes problématiques des équipes Sales et CSM et notamment leur lien avec les équipes Product & Tech de Payfit.Elle intègre finalement l'équipe Product en tant qu'Ops afin de pouvoir renforcer les liens avec les Customer Success et améliorer la communication et l'efficacité de leur collaboration.En bref, Morane est là pour “casser les silos” et faire en sortie que les équipes travaillent mieux ensemble.Elle a notamment réussi à réduire drastiquement les tickets remontés par les clients, ce qui a permis d'améliorer le quotidien des Dev et de réduire le risque de turnover au sein de cette équipe, à cause d'une activité Maintenance devenue trop ingrate et rébarbative.Finalement, que ce soit en politique avec la création du parti Allons enfants, chez Payfit pour optimiser les process et la communication entre les équipes, ou encore chez Riverse où elle évolue aujourd'hui en tant que Chief of Staff, Morane excelle dans le fait de rassembler autour d'un projet et de coordonner les actions et les responsabilités de chacun.Découvrez justement dans ce nouvel épisode ce qu'elle a mis en place chez Payfit et comment elle l'a mis en place pour vous aussi optimiser le nombre de tickets remontés par vos clients.Et comme d'habitude, si cet épisode vous a plu, faites le nous savoir et n'hésitez pas à le dire à l'invitée du jour !Vous pouvez aussi partager cet épisode et le podcast à votre réseau pour nous aider à le faire connaître au plus grand nombre.Bonne écoute !

My guest today is Manuel Pais.Manuel is the co-author of the masterpiece book "Team Topologies: organizing business and technology teams for fast flow".He's recognized by TechBeacon as a DevOps thought leader, and is today an independent consultant and trainer, focused on team interactions, delivery practices and accelerating flow.We covered a lot, including some questions and comments from Lyse and Shibsted (read the full case here):* Different types of teams and interaction modes, and why it's important to define them in your org* Differences between "streams" and "products", and the importance of having stream-aligned teams able to discover and deliver as independently as possible* Why team topologies should be seen as an ongoing model, with a mindset of experimentation, sensing, and responding (avoiding the "big reorg" antipattern)* Conway's law and why it matters* Navigating infrastructure changes and team topologies* How to identify your streams using independence service heuristics* How Shibsted organized itself in independent verticals and why value-stream thinking is important to achieve faster flow* Product Ops teams as Enabling Teams* Implementing and scaling enabling teams (with an example of data science teams)* Common antipatterns when adopting team topologiesI love Manuel and Mathew's work, and see it as one of the most important contributions to the tech industry in the past few years.I strongly recommend checking out the Shibsted case in combination with this episode, available at the Scandinavian Product Newsletter.I had the pleasure to sit down with Jostein and Hatice and hear more in detail about their use of Team Topologies and how it shaped their ongoing transformation as well as many of their lessons learned.Relevant links from the episode:Main website: http://teamtopologies.com/Tools & templates (includes ISH mentioned in the episode): https://github.com/teamtopologiesAcademy (where you can find the Effective Enabling Teams course mentioned in the episode): https://academy.teamtopologies.com/Teamperature (a breakthrough product for assessing and managing team cognitive load): http://teamperature.com/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit afonsofranco.substack.com

Qu'est-ce que le Market Ops ? Comment utiliser le no code et l'IA en tant que Ops ? Quelles astuces pour décupler les performances d'une équipe ?Dans ce nouvel épisode du podcast Engrenages, Hugo Cornu nous donne sa vision de l'Ops et nous explique concrètement comment le no code lui a permis de décupler les performances de ses actions marketing.Après être passé chez Klox, Hugo évolue aujourd'hui chez Alegria.group en tant que Growth lead. Mais dans la finalité il a un vrai profil d'Ops à la recherche de la performance, au même titre qu'un Sales Ops, qu'un CS Ops, qu'un Product Ops... enfin bref, au même titre que n'importe quel Ops qui cherche à améliorer la productivité de l'équipe qu'il soutient.Mais Hugo est multi-casquettes !Il est aussi une référence sur Linkedin sur tous les sujets no code et IA pour permettre aux boîtes de gagner en productivité et en efficacité. Et il prend du temps pour transmettre son savoir à des étudiants en intervenant en tant qu'enseignant dans des écoles et en étant le référent Growth & RevOps chez Scalezia.C'est un épisode à ne pas manquer si vous vous intéressez au Marketing et aux performances de vos actions Marketing.Vous aurez ici tout pour devenir vous aussi un véritable Market Ops, ou pour vous inspirer des pratiques de Hugo.Bonne écoute !----------Les références de l'épisode :Rocket School : école en alternance sur des métiers de Sales / CSM / GrowthESN : Entreprise de Services du Numérique, des entreprises qui font de la prestation de serviceData warehouse : https://www.oracle.com/fr/database/data-warehouse-definition/#:~:text=Un%20Data%20Warehouse%20est%20une,pour%20une%20meilleure%20business%20intelligence.Le Framework AARRR expliqué par Yann Leonardi : https://yannleonardi.com/framework-aarrr/Big Query : permet de stocker vos données dans le cloudWhaly : c'est un SaaS qui utilise l'IA pour vous aider à mieux visualiser et analyser vos données sans avoir besoin de maîtriser le SQLn8n : plateforme qui permet d'utiliser le no code pour automatiser certaines tâches (workflows)Make : plateforme qui permet d'utiliser le no code pour automatiser certaines tâches (workflows)Service Level Agreement (SLA) : permet de définir un niveau de service d'une entrepriseSales Qualified Lead (SQL) et Sales Accepted Lead : ce sont des termes qui permettent de définir le statut d'un lead, SQL signifie qu'il a été qualifié par le marketing suite à des actions marketing et des marques d'intérêts de la part du lead, le SAL signifie qu'un Sales a validé la qualité du lead après avoir échangé au moins une première fois avec lui.Waterfall enrichment ou enrichissement en cascade : cette technique consiste à utiliser plusieurs outils d'enrichissement de données à la suite pour obtenir le maximum de contacts dont on a les coordonnées suffisantes pour les prospecter. Il existe aujourd'hui des outils qui propose ce service clé en main, comme Full Enrich.Le podcast Datagen : podcast dédié au sujet de la gestion des donnéesHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Hello ! Bienvenue dans ce nouvel épisode de Wannabe, le podcast qui vous aide à trouver le stage de vos rêves. Aujourd'hui, je rencontre Eliott⁠, Head of Product & Ops chez Paradox. Des questions ? Recommandations ? Feedbacks ?: ⁠⁠⁠⁠⁠⁠podcast.wannabe@gmail.com⁠

Donald Hasson, Chief Product Officer of Dashlane, a leading provider of password management to consumers and businesses, joins host Rahul Abhyankar in this episode. With a long and successful career in cybersecurity, Donald is an expert in identity and credential management.  How to build user delight for heightened emotions that are associated with creating, forgetting and protecting passwords. How to think of user education as a feature of the product. How to think of competition, direct, indirect, substitutes and alternatives. How to avoid "the feature request black hole" of product development. What to learn from customer's roadmaps and how to know customers better than their mother's do! How to balance the "beautiful constraints" of product development - time, scope, resources and quality. How to know when a product organization needs Product Ops. Find the transcript at: https://www.productleadersjourney.com/s2e3-donald-hasson/ Where to find Donald Hasson: https://www.linkedin.com/in/donaldhasson/ Where to find Rahul Abhyankar: https://www.linkedin.com/in/rahulabhyankar

Benvenuti nel podcast di Product Heroes!Il punto di riferimento in Italia per il product management, in ogni puntata potrai trovare tanti consigli utili per costruire, lanciare e muovere le metriche del tuo prodotto! Vuoi migliorare le tue abilità o iniziare a muovere i primi passi nel fantastico mondo del Product Management?Visita il nostro sito e scopri il nostro Master! 

My guest today is Marty Cagan.Marty has probably observed and advised more product teams and leaders than anyone in the world.For many, he's the Godfather of Product Management. Bestselling author of some of the most iconic books in our industry (Inspired, Empowered, and recently launched Transformed). Probably the world's most requested speaker in Product development conferences. And founder and partner at Silicon Valley Product Group - for many, the most credible and highest-quality product advisory group out there.If you work in Product in Europe, lead product organizations as a product leader, or are a founder / CxO that wants to create a truly innovative company, don't miss this spicy episode. Marty and I discussed:* Moving from Projects to Products* Why Agile can only help with 1/3 of transformations (and why it's also the easiest part)* Why Product Leadership is the key to enable transformation * Examples of successful transformation cases in Europe* The importance of product coaches in driving transformation * How Europe took Agile in a different direction: process and governance* Product Ops: good or bad?* "Product Owners", as we sadly often see in many Scandinavian/European companies, and the risk of obsoletion or replacement* How AI will impact how we build * And more This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit afonsofranco.substack.com

Unlock the secrets of Product Operations with the return of Lindsey Bell, as she guides us through her transition from RapidAPI to Foursquare and the potent impact of Product Ops in today's tech scene. As the vital 'glue' of R&D organizations, Lindsay demystifies the skepticism surrounding Product Ops and shares her firsthand insights - revealing how this role is reshaping company culture and team efficiency. Plus, we explore Melissa Perri's influential new book on the topic, promising to enrich your understanding of integrating Product Operations into your business strategy. We're stirring up the conversation around the convergence of design ops, engineering ops, and product ops, dissecting their collective role in scaling and streamlining organizations. Discover the fine line between fostering innovation and risking misalignment within specialized ops roles. I'll draw from a diverse range of company cultures to illustrate how an overarching product ops role can detect inefficiencies and promote synergy between product management and engineering, steering clear of siloed work environments and driving toward the creation of remarkable products. Journey with us into the mechanics of product management, where we dissect the product development lifecycle and the art of upholding deadline accountability across various stages of company growth. Lindsay Bell and I compare notes on how Foursquare is mastering roadmap visibility with the past experiences, scrutinizing the tools that support this vital process. We also dream up the ultimate visualization tool for tracking product development from start to finish - a system designed to pivot a product's journey from initial concept to market triumph. Join us for this deep dive into operational excellence and the roles that make products stand out in a crowded marketplace. (00:01) - Product Operations and Industry Insights (06:38) - The Role of Operations in Organizations (16:47) - Product Development Operations and Roadmaps (23:04) - Effective Product Management Practices (35:40) - Product Management and Deadline Accountability (43:39) - Exploring Research Ops in Product Development (47:43) - Product Development Lifecycle Visualization Tool

Procurando melhorar as entregas do seu time de produto? O Product Ops ou Product Operations pode ser a solução que você precisa. Neste Enzimas, Priscila Chagas, Consultora Expert na Bain & Company, mostra a importância desse papel para evoluir a qualidade das entregas das equipes. Ficou curioso? Então, dá o play! Quer conversar com Os Agilistas? É só mandar sua dúvida/sugestão na nossa página do Linkedin ou pelo e-mail osagilistas@dtidigital.com.br que nós responderemos em um de nossos conteúdos! Nos acompanhe pelas redes sociais e assine a nossa newsletter que chega todo mês com os assuntos quentes do agilismo através do site.See omnystudio.com/listener for privacy information.

Neste episódio, Paulo Chiodi e Dani Marreira discutem o tema DesignOps. Eles começam definindo o que é DesignOps e como ele se encaixa no contexto de produtos. O DesignOps atua em três pilares: como trabalhamos juntos, como fazemos nosso trabalho e como nosso trabalho gera impacto. O objetivo do DesignOps é orquestrar e otimizar pessoas, processos e habilidades para ampliar o valor e o impacto do design em escala. O DesignOps vai além do Design System e abrange outras disciplinas, como ResearchOps e ContentOps. O DesignOps visa melhorar a eficiência e eficácia dos times de produto, promovendo uma melhor colaboração, alinhamento de comunicação e redução de retrabalho. Métricas e indicadores são usados para medir o sucesso das iniciativas de DesignOps, como resultado, eficiência, habilidade e saúde. O DesignOps se integra harmoniosamente com metodologias ágeis, ao compartilhar princípios como lidar com mudanças constantes, trabalhar colaborativamente e dar suporte ao time. Os desafios comuns na implementação do DesignOps incluem a mensuração de impacto, os primeiros passos e a defesa do valor e importância do DesignOps. Neste episódio, Dani Marreira destaca que a IA pode auxiliar nas atividades operacionais, como automatizar processos e fluxos de trabalho, mas não substitui a necessidade de um olhar estratégico e sistêmico. /// Nesse episódio abordamos: • O DesignOps é a orquestração e otimização de pessoas, processos e habilidades para ampliar o valor e o impacto do design em escala. • O DesignOps atua em três pilares: como trabalhamos juntos, como fazemos nosso trabalho e como nosso trabalho gera impacto. • Métricas e indicadores são usados para medir o sucesso das iniciativas de DesignOps, como resultado, eficiência, habilidade e saúde. • O DesignOps se integra harmoniosamente com metodologias ágeis, compartilhando princípios como lidar com mudanças constantes e trabalhar colaborativamente. • Os desafios comuns na implementação do DesignOps. • A IA não substitui a necessidade de um olhar estratégico e sistêmico no Design Ops. • A IA ainda não consegue realizar tarefas estéticas e voltadas para as pessoas, o que é essencial no Design Ops. A área de Design Ops não será substituída pela IA, pois ainda há aspectos que a IA não consegue realizar. /// Onde encontrar os convidados: Daniela Marreira - Design Ops e Product Ops em Grupo SBF | https://www.linkedin.com/in/danismarreira /// Conteúdo extra indicado: Design Ops Study Guide Design Ops: mapeando dores e oportunidades para a construção de um roadmap estratégico /// Capítulos: 0:00 - Início do episódio 0:30 - Apresentação da Dani Marreira 0:46 - O que é Design Ops? 3:40 - Recados 4:51 - História da Dani Marreira 6:40 - Como o Design Ops transforma a eficácia e a eficiência dos times de produtos? 11:30 - O Design Ops precisa de Autonomia 13:00 - Como mensurar o sucesso do Design System? 18:45 - Como essas métricas do Design ops se alinham com os objetivos gerais do produto? 20:52 - Quais são os desafios mais comuns que os times enfrentam ao implementar o design ops, e como podemos superá-los? 24:10 - Como o design Ops se integra com metodologias ágeis? 25:40 - Como se inicia na carreira de Design Ops? 28:23 - Como a Inteligência artificial impacta o Design Ops? 31:24 - Indicações de livros e artigos sobre Design Ops 33:50 - Encerramento /// Oferecimento Tera - Um novo futuro para sua carreira. Acesse: ⁠https://somostera.com/#cursos⁠ use o cupom de desconto PRODUCT_GURUS para desconto exclusivo. Amplitude - A maior plataforma de Product Analytics do mundo Ebook sobre Product Analytics: ⁠https://bit.ly/47MCSuP /// Onde encontrar a Product Guru's: X (antigo Twitter): ⁠https://twitter.com/product_gurus⁠ LinkedIn: ⁠https://www.linkedin.com/company/product-guru-s/⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/product.gurus/⁠

Becky Flint started her career at Paypal and helped build out their portfolio management and product operations functions before product ops was a thing. She's since moved through a variety of startups and larger companies before forming her own firm, Dragonboat, through which she hopes to provide tools to help companies manage product portfolios at scale.   Episode highlights:   1. Even if you have one product, you might still have a portfolio People tend to think about a product portfolio, they think about a massive web of products, but even one-product companies may have multiple product managers working on different aspects of the product and these may well still need to be traded off against each other. 2. It's not enough to make strategic decisions, you need to be able to explain them We're always told to create visions, strategies and roadmaps, but you need to be able to lay these out for a variety of stakeholders and explain them in ways that resonate with them. 3. As soon as you have product management, you have product operations You may not have a Product Ops team, but someone is doing the product ops work. When you have a small team, maybe you can handle the work but, eventually, you'll need a team to ensure the product teams deliver. 4. All product operations professionals should be comfortable with portfolio management Going further, product ops professionals who aren't comfortable with managing a portfolio shouldn't be in the job. Product ops people aren't babysitters for the product management team, they're senior, strategic partners. 5. ROI isn't enough to make good strategic decisions for your portfolio Sometimes, you might not make big, strategic bets with unclear payoffs if you only use financial ROI metrics. You may also make bad resourcing decisions if you don't consider which teams are available when, and not taking account of bundles of value when making trade-offs. Contact Becky You can connect with Becky on LinkedIn. You can also check out Dragonboat. Alongside their SaaS software, they also have a bunch of available resources.

What a year! We are wrapping up 2023, an exciting, filled with learning, both professionally and personally for both of us!So we decided, in the spirit of so many others these days, to have a wrap-up episode and talk about so many things we covered on the podcast!We had 30 episodes, 25 guests from 4 continents. We covered 15 products in 3 themed serieses - async communication tools, user testing tools, and new tools built by young startups. We also started this year covering books for Product people, talking with 4 authors on anything from a 10 year best seller to a newly released book. We covered hot topics like the sunsetting of Google Optimize, the rise of Product Ops and design systems, and of course, we couldn't stay away from AI and GenAI. We also learned some important concepts to help us build our career, from building a Product Culture, pricing SaaS products, assessing our competency as individual product people, and building a product team scorecard to assess the team's success. We would like to thank each and every guest that came on the show! We couldn't have done it without you: Henry Latham, Gustavo Razzetti, Gerisha Nadaraju & Anabela Cesário, Magali Pelissier, Justin Meats, Mandar Karlekar, Alex Gueriguian, Ben Yoskovitz, Dan Balcauski, Ravi Mehta, Shiva Manjunath, Kevin Hawkins, Premika PoSaw, Mike Green, Tracy Laranjo, Igor Voloshin, Alex Wilson, Ross Webb, Dan Olsen, George Whitfield, Sumeet Rana, Moodi Mahmoudi, Ohad Biron, and Itamar Gilad.We can't wait to continue this journey in the next year! We have some great episodes planned, and looking forward to learn and share more in the Product for Product Podcast!Happy New Year everyone!Matt & MosheYou can find the podcast's page, and connect with Matt and Moshe on Linkedin:Product for Product Podcast - https://www.linkedin.com/company/product-for-product-podcastMatt Green - https://www.linkedin.com/in/mattgreenanalytics/Moshe Mikanovsky - https://www.linkedin.com/in/mikanovsky/Note: any views mentioned in the podcast are the sole views of our hosts and guests, and do not represent the products mentioned in any way.Please leave us a review and feedback ⭐️⭐️⭐️⭐️⭐️

No Episódio #18 do Papo na Arena no formato de podcast, nossos hosts Arthur Castro (⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@arthurklose⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠) e Aíquis Rodrigues (⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@aiquis⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠) comentam sobre: O Caos na OpenAI Brian Chesky's new playbook Próximos Eventos da Product Arena - último curso do ano com 50% OFF! 25/11 [Online] - Curso de Product Ops, com Dudu Magalhães e Arthur Castro: ⁠⁠⁠⁠⁠⁠⁠⁠⁠INSCRIÇÕES AQUI COM 50% OFF O que temos nesse episódio: (01:29) O caos na OpenAI (cronologia e comentários) (15:07) Entrevista do Brian Chesky com Lenny Conteúdos complementares: Bloco 1: OpenAI announces leadership transition Timeline of Sam Altman's firing from OpenAI - and the fallout Bloco 2: Entrevista do Brian Chesky para o Decoder Livro: A História da Airbnb (Leigh Gallagher) Leu, assistiu ou escutou algum conteúdo bacana pra gente comentar? Manda lá no ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@productarena⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Siga nossas redes para ficar por dentro dos novos episódios: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Quer patrocinar? Manda um email para ⁠⁠⁠⁠⁠⁠⁠⁠⁠arthur@productarena.io⁠⁠

Craft the ideal product strategy in this CTO podcast episode with Melissa Perri, author of “Escaping the Build Trap” and “Product Operations”.Find out how to become truly product-led: from your strategy to your metrics to your tooling. Listen to find out: - How to balance qualitative

This episode is a very special bonus one for Season 3. We chat to Melissa Perri and Denise Tilles about their highly anticipated and newly launched Product Ops book! Melissa is the CEO of Produx Labs, a Product Management training organisation, and the author of “Escaping the Build Trap.” Denise has over a decade of product leadership experience and works as an independent product consultant advising and coaching product teams across the world. In this episode, we find out more about: - their Product Ops book - the process of writing the book - the top three product challenges organisations face Listen in for some unique insights from the authors of Product Operations: How Successful Organisations ensure winning strategies and effectively scale. And if YOU would like to be a guest on Season 4 of POP, please get in touch and subscribe at productopspod.com

Melissa Perri, the author of the book "The Build Trap" joins Wes Bush to talk about the concept of the build trap, which is when organizations become stuck measuring their success by outputs rather than outcomes. They chat about the importance of focusing on products' value rather than just shipping features. Melissa also shares the signs that indicate a company is in the build trap, such as not knowing the expected outcomes of their products and lacking a product strategy. Melissa provides insights on escaping the build trap, including the need for a good organizational design, a strong product strategy, and effective product operations. She emphasizes the importance of a cultural shift and the need to practice new behaviors to build a product-led culture.  Key Takeaways:  [3:00]: Discussion on the concept of the build trap and its scariness and signs that indicate a company is in the build trap.  [10:00]: How to address the build trap and escape it.  [18:30]: Importance of a cultural shift and practicing new behaviors.  [22:00]: What a simplified version of a strategy for early-stage companies looks like. [30:00]: Introduction to the concept of Product Ops and its importance for product-led companies  [39:00]: Why transparency matters in product-led companies.  [42:00]: Benefits of developing good habits early on in a company's growth.  Links:  Melissa Perri's LinkedIn Melissa Perri's Twitter productinstitute.com  melissaperri.com  produxlabs.com 

Antonia Landi is a freelance Product Operations consultant and coach who fell into Product Operations thanks to LinkedIn recommending a strange new job title to her, and thinking "that's me!". She's now a passionate advocate for the value that Product Operations can bring to organisations and has co-authored the Product Operations Manifesto to help frame it with product teams and company leadership. A message from this episode's sponsor - One Knight Consulting This episode is sponsored by One Knight Consulting. Yes, yes, that's me. As you probably know, I've moved into freelance coaching and consulting for B2B product companies. I want to help your company, your team and your... well, you, get better at product management. If you want to chat to me about what I can do for you, why not head over to book a call with me and we can discuss your needs and how I can help.   Episode highlights:   1. Product Ops is about achieving product excellence at an organisational level It's difficult to pin down as problems are different in every company. Maybe it's data analysis, organising processes or building communities of practice. You're there to remove blockers to being product-led. 2. You might not need a Product Ops team... yet Many Product Ops tasks already existed before Product Ops. How much you need a dedicated team depends on how much pain are you willing to tolerate. What's slipping through the cracks? Product Ops helps you scale sustainably. 3. Product Ops is not the revenge of project managers & "process people" There are some crossovers with agile coaching, project & programme management but we should also reclaim the word "process"… process isn't always bad - it just needs to serve you, not the other way around. 4. The Product Ops manifesto was necessary to give people something to rally behind There's so much ambiguity & a need to move past the "what is it" question. They came up with a document to help product teams to understand the parameters (and prerequisites) of the function. 5. About those prerequisites... The most important is the ability to affect change - without this, Product Ops people just become process people or team assistants. On the other hand, these prerequisites are 100% valid for just generally being a good product company. Check out the Product Operations Manifesto "Product Operations empowers product organizations to collectively, effectively and efficiently drive the most meaningful outcomes for customers" Check out the Product Operations Manifesto and feel free to add your name to the list! Contact Antonia You can connect with Antonia on LinkedIn.

Global Product Management Talk is pleased to bring you the next episode of... Product Mastery Now with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode:  Today we are talking about product ops—what it is, if you need it, and how to get started. Joining us is Steve Johnson, a returning guest. He is an author, speaker, and product coach. His market and technical savvy allowed his career to develop from Product Manager to Chief Marketing Officer.  Steve is the author of  Turn Ideas Into Products and co-creator of the popular Quartz Open framework. Before co-founding Product Growth Leaders, his product management consulting company, he was a Pragmatic Marketing lead instructor for over 15 years. Now he empowers product teams with training and coaching that remove the chaos from product strategy and planning. 

Product Ops is a relatively new entity in the Product Management discipline of many companies. Similar to other operation functions in the organization, such as Dev Ops or Sales Ops, who provide central services to their departments, Product Ops provide such services to product people. And some of these services include the usage of tools.In this panel episode, we met two leaders in Product Ops, Gerisha Nadaraju and Anabela Cesario. Gerisha is the Head of Product Operations at Dojo, and the Founder and Host of the Product Ops Podcast. Anabela is the VP of Product Operations and Chief of Staff to CPO at OutSystems.In the episode we talked about:What exactly is Product Ops, their function and role in the orgHow does Product Ops handle the tools and products that Product Managers useThe process to select the right tool for the product team, either centrally for everyone or organically from specific usersProducts their teams use and whyAnd much more!* You can connect with Gerisha at:LinkedInProduct Ops Podcast* You can connect with Anabela at:LinkedInFree Miro board* You can find the podcast's page, and connect with Matt and Moshe on Linkedin: Product for Product Podcast Matt GreenMoshe Mikanovsky* Note: any views mentioned in the podcast are the sole views of our hosts and guests, and do not represent the products mentioned in any way.Please leave us a review and feedback ⭐️⭐️⭐️⭐️⭐️

Brought to you by Amplitude—Build better products: https://amplitude.com/ | Lenny's Job Board—Hire the best product people. Find the best product gigs: https://www.lennysjobs.com/talent | Vanta—Automate compliance. Simplify security: https://vanta.com/lenny—Christine Itwaru is a longtime product operations leader at Pendo and more recently has taken on the larger role of Principal Strategist there. Before leading product ops, Christine spent 12 years in product management. In this episode, we delve into the rapidly growing field of product ops and discover how Christine is part of shaping the role industry-wide. She helps us define the role of product operations, what kind of person would be a good fit for the product ops role, when your company would benefit from product ops, and what red flags to look for if you decide to go down this path. Find the full transcript here: https://www.lennyspodcast.com/understanding-the-role-of-product-ops-christine-itwaru-pendo/#transcriptWhere to find Christine Itwaru:• Twitter: https://twitter.com/christineitwaru• LinkedIn: https://www.linkedin.com/in/christineitwaru/• Website: https://theproductheart.com/Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• Twitter: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/Referenced:• Ben Williams on Lenny's Podcast: https://www.podpage.com/lennys-podcast/how-snyk-built-a-product-led-growth-juggernaut-ben-williams-vp-of-product-at-snyk/• Pendo: https://go.pendo.io/• Marty Cagan on Lenny's Podcast: https://www.lennyspodcast.com/the-nature-of-product-marty-cagan-silicon-valley-product-group/• Salesforce: https://www.salesforce.com/• Looker: https://www.looker.com/• Tray: https://tray.io/• Zapier: https://zapier.com/• Zendesk: https://www.zendesk.com/• Casey Winters on Lenny's Podcast: https://www.lennyspodcast.com/how-to-sell-your-ideas-and-rise-within-your-company-casey-winters-eventbrite/• Inspired: How to Create Tech Products Customers Love: https://www.amazon.com/INSPIRED-Create-Tech-Products-Customers/dp/1119387507/• Leaders Eat Last: Why Some Teams Pull Together and Others Don't: https://www.amazon.com/Leaders-Eat-Last-Together-Others/dp/1591848016/• The Product-Led Organization: Drive Growth by Putting Product at the Center of Your Customer Experience: https://www.amazon.com/Product-Led-Organization-Putting-Customer-Experience/dp/1119660874• Product Roadmaps Relaunched: How to Set Direction while Embracing Uncertainty: https://www.amazon.com/Product-Roadmaps-Relaunched-Direction-Uncertainty/dp/149197172X/• The Product Experience podcast: https://www.mindtheproduct.com/the-product-experience/• Matilda the Musical: https://www.imdb.com/title/tt3447590/• Rise on Disney+: https://www.disneyplus.com/movies/rise/6Yv1uRnw2uAJ• Miro: https://miro.com/• Figma: https://www.figma.com/• Seismic: https://seismic.com/• Gong: https://www.gong.io/In this episode, we cover:(00:00) Christine's background(02:34) How working with Ben Williams led Christine to Lenny's Podcast(05:02) The role of product ops in product management(07:31) How 2019 became “the summer of product ops”(11:19) The different ways product ops can assist product teams(15:50) How Pendo used product ops to bring teams together and share data(18:15) Where user research fits in (22:39) How product ops are being utilized—and not exclusively in B2B companies(24:47) How to convince a product leader that you need product ops(27:41) Why customer experience is the core of a PM's role(29:47) Who is doing the work of the product ops person before that role is created(31:37) Christine's response to Casey Winters's take on ops teams(37:40) Signs your company could benefit from a product ops team(30:56) How a lack of transparency led to Pendo adding product ops(46:11) The line between product ops and product marketing(47:30) Who might be a good fit for a product ops role(53:39) Red flags for product ops roles (that apply to any role) (54:08) How product teams are structured at Pendo(57:18) Lightning roundProduction and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

The final podcast episode of the second Product Weekend season features Lindsey Bell, Head of Product Operations at RapidAPI. Lindsey shares her experiences transitioning to different roles in the field of Product Management and her previous role at Twilio. She discusses what Product Operations is and when it's needed, and shares her perspective on the differences between technical and consumer products. She also shares her unique experience of building a Product Operations team from the ground up at Rapid. At the end of the episode, Lindsey recommends some of her favorite books, cities, and podcasts. [00:00] Intro [00:54] Lindsey's childhood [04:51] First work experiences [07:53] Transition to Project Management [17:36] Transition to Sales [24:06] Transition to Product Management [29:41] Breaking into Product Management [37:17] Product Operations Manager at Twilio [41:05] What is Product Operations [51:16] When do you need product operations [54:25] Head of Product Operations at RapidAPI [01:08:00] Product Operations without a dedicated person/team [01:09:47] Future of Product Operations [01:13:51] Major challenges faced as a product person [01:19:01] Technical vs consumer products [01:21:19] Breaking into Product Ops [01:26:30] Favorite books, cities, and podcasts

Marie nous raconte un projet complet de Product Ops et nous partage ses meilleurs conseils pour se former ou intégrer cette pratique à notre structure....

On rencontre Marie Gaumont, Director of product operations chez Payfit, qui nous fait découvrir le métier tout nouveau de Product Ops...

Moshe started writing his story - building software products - 30 years ago, and he is still at it. He worked for 20 years on the engineering end of software development, holding positions in all areas of product companies - core development, sales engineering, customer application support, customization development, and a CTO of a payment startup. In 2010 he shifted gears to focus on product management. He fell in love with product management after seeing the gap that existed between what customers wanted and what engineers produced. He learned what it takes to build real products that users love. His 2nd passion is helping product teams mature from project mindset to product mindset. He helped several organizations move to agile development, and implemented many Product Ops tools to modernize the product management efforts. Vision, strategy, discovery, experimentation, data driven decisions, iterative learning, failing fast - he lives and breathes them daily. Moshe is originally from Israel which means he knows what Chutzpah is and he got the startup nation's mindset. Currently he lives in Toronto where life is more relaxed but the tech scene is growing rapidly with a diverse and inclusive community. https://www.linkedin.com/in/mikanovsky/

For the last episode of Season 2 of POP, I'm thrilled to be joined by one of the pioneers of Product Ops in the industry, Blake Samic (Head of Product Ops @ Stripe), as well as two members of his fantastic product ops team at Stripe: Alexandra Lapinsky Wilson (Product Ops Manager) and Dan Barber (Product Ops Manager). We find out how Stripe's Product Ops team is set up for success! Building on the learnings Blake had from setting up Product Ops at Uber, we unpack how the team is organised between embedded product ops and more centralised product ops programs. Dan and Alexandra deep dive on why this structure works so well with some great practical examples including: - the Stripe Terminal global launch and - the Tops Asks from Users program. Get ready for non stop insights into how one of the best product ops teams in the industry accelerates Stripe's ability to deliver more value to more users!

Karen Gutierrez (Product Ops Lead) and Reema Joshi (Product Ops Specialist) from Wise join me for the sixth episode of Season 2 of POP. We find out what it's like to manage and optimise Quarterly Planning at a global company with about 3000 employees in 17 offices across the world! We deep dive on the following challenges: 1. Quarterly Planning 2. Growing the team initially from 1 to 2 3. Product Ops "owning" products (Wise Mission Roadmap) Listen in for some practical insights into how product ops is helping to improve transparency at a company wide and customer level while keeping a product mindset firmly in place!

Christine Itwaru (Head of Product Ops), Rick Kadlac (Lead Product Ops Manager) and Adam Siegel (Manager, Technical Writing) from Pendo join me for the fifth episode of Season 2 of POP. We find out how Christine and her experienced team are creating company wide transparency around building, shipping and using products. We deep dive on the following challenges: 1. Focusing on the right things to tackle first 2. Establishing guardrails for your own product usage 3. Building trust in order to drive a collaborative knowledge base initiative Listen in for some practical insights from a leading Product Ops team who "wrote the book" on Product Ops (The Rise of Product Ops)!

Anita Asiedu (Director of Operations) and Yande Nomvete (Senior Product Ops Analyst) from Chipper Cash join me for the fourth episode of Season 2 of POP. We find out what it's like to grow a product ops team from 1 to many within a year and how the team needed to evolve against the backdrop of rapid scaling. We deep dive on the following challenges: 1. Evolving Responsibilities for the Product Ops team 2. Reducing waste in operations using internal tooling and keeping the user at the centre 3. Hiring externally: how do we find the right talent Listen in for some practical insights into growing a product ops team and how product ops is helping to improve efficiency through internal tooling and keeping the user at the centre of everything!

Kam Dadfar (Director of Product Ops), Virginia Chiarentin (Product Ops Manager) and Charlotte Hayward (Product Ops Manager) from Onfido join me for the third episode of Season 2 of POP. We find out how harnessing the power of data can unlock both process and product improvements in a fast growing scale-up and deep dive on the following challenges: 1. Using customer insights to improve a trial adoption process 2. Building on data insights to drive longer term product improvements 3. Scaling an NPS system Listen in for some unique insights from a Product Ops team that sits under the Operations org and functions as a neutral party that ultimately puts customer interests first!

Tina Stewart (Head of Product Ops - Data&Growth Platform) and Shradha Kothari (Former Head of Product Ops - R&D) from Twilio join me for the second episode of Season 2 of POP. We discuss what it's like coming together to work as one Product Ops team under the Twilio umbrella post the Segment acquisition and deep dive on the following practical examples: 1. Scaling communication into and out of the R&D team 2. Simplifying operating cadences and recognizing the importance of change management 3. Scaling the Product Ops team with a clear sense of purpose from a career development perspective Listen in for some unique insights into how Product Ops is structured in a large and fast-growing organisation to deliver maximum impact!

Vincent Poulain (Senior Product Ops Lead) and Jessica Orellana (Senior Ops Lead) from Shopify join me for the first episode of Season 2 of POP. We deep dive on practical examples of how the Product Ops team is tackling alignment at scale, including: 1. With hypergrowth, how do we know what's happening across the org and have the right decisions at the right time? 2. How do we get hundreds of people across multiple teams to solve a hard problem instead of "shipping the org chart" 3. How do we scale Product Ops with a common foundation but different flavours e.g. Growth "startup" versus Core platform? Listen in for some incredible insights into how Product Ops is enabling Shopify to operate with "the speed of startups and the impact of giants!"

In this Dear Melissa segment, Melissa answers subscribers' questions about data, AI, and platform products, transitioning from project management to product operations, and how to navigate a lead engineering role that is intertwined with both product and people management responsibilities.  Q: How do you do discovery and write requirements for data, AI, and platform products? [1:09] Q: What are some tips and tricks you would recommend for a first-time product operations manager coming from a project management role? What do you think are the most important things to do during the first 30 days on the job? [8:17] Q: Can people and product management really mix? Do you have any tips for making sure both domains can run smoothly without interference? [13:15] Resources Melissa Perri on LinkedIn | Twitter MelissaPerri.com

.Product ops   כולם חייבים קצת ops. בשנים האחרונו אנחנו עדים לצמיחה של תפקידים כמו DevOps, SalesOps ועוד. גם אנחנו רוצים.   בפרק זה דיברנו עם אסתר אדל, העובדת בחברת בPendo כ Product ops ולמדנו ממנה על התפקיד שמתפתח לאחרונה. דיברנו על למה זה לא ניהול מוצר, מה בדיוק נדרש בתפקיד הזה, למה זה משנה אספקטים מסויימים בתפקיד מנהל המוצר והאם בקרוב כל חברה תצטרך לשקול לגייס לתפקיד כזה.     קישורים: הלינקדאין של אסתר הסבר על Product ops בפנדו   רוצים לשמוע עוד פרקים? עשו לייק לעמוד הפודקאסט בפייסבוק ותדעו בדיוק מתי הם יוצאים.   רוצים להיות שותפים לדיונים ולשאול שאלות את המרואיינים? הצטרפו לקבוצת הפייסבוק עקבו אחרינו בטוויטר ובאינסטגרם   אהבתם ורוצים לעזור לנו כך שגם אחרים יהנו.  המליצו עלינו בפייסבוק ודרגו אותנו באפליקצית הפודקאסטים החביבה עליכם.

Kris chats with Camila Gargantini, a Senior Product Operations Manager at Oyster. Camila talks about the growing importance of the Product Ops function, how and why she broke into the world of tech and shares tactics for success as a Product Manager. This episode doesn't end here. Camila is also a prolific writer - we strongly recommend you give her a follow and check out what she has to say here: https://www.linkedin.com/in/camila-gargantini/.

Denise Tilles is an experienced product leader, consultant, and coach who has spent her career helping organizations transform opportunity into product vision. She specializes in product strategy, organizational design, and product operations. Denise joins Melissa Perri on this week's episode to argue strongly in favor of the need for Product Operations as organizations start to scale.  Here are some key points you'll hear Melissa and Denise talk about in this episode: How Denise got started in the field of product operations. [1:57] Denise and Melissa explain why they strongly disagree with Marty Cagan's recent post characterizing Product Ops as simply “process people.” Product ops helps organizations actually scale, and helps teams inform, deploy, and monitor their product strategy. [3:20] There are three tenets of product operations: business and data insights, customer and market research, and processes and practices. Processes and practices concerning areas of product management are especially important as they allow teams to get the work done. Clear roadmaps prevent individuals within organizations from working in silos and contribute to a healthy product culture. [4:54] Many organizations have lots of differing styles of roadmaps that make it difficult to reconcile critical decisions. What they should be doing instead, Melissa says, is have processes in place that standardize strategic decision-making with clarity and transparency. Denise remarks that these aspects of product management are being left to the wayside, putting unreasonable expectations on product managers and that that needs to change. [6:04] Product operations teams are very powerful in that they help product leaders think about how they are measuring, what they are doing consistently, and how they can be truly transformative. Product ops is about enabling product leaders and managers to make decisions. [9:44] When looking for a product analyst, you need to hire someone who's great at crunching the numbers and more importantly, good at extracting actionable insights. You need a diplomatic person who can help product managers understand how and why the data is being used by the product team. [11:45] Denise and Melissa talk about democratizing customer research. It puts time back into the product manager's hands so they can focus on more important matters.[15:00] Product managers often don't focus on the market research, but to understand different trends, or how the market is moving, they need to. [18:46] The skillsets of product ops people have to be diverse because product ops has three disparate functions. “You're not going to hire the same type of person as a product ops person across this entire area. It's more about really figuring out what you need in each one of those cases and then going from there,” Melissa says. [24:18] Resources Denise Tilles | LinkedIn | Twitter Produx Labs

In this episode we hear from Christine Itwaru, the Director of Product Ops at Pendo. Today she unpacks the role of Product Ops and how it came into popularity, when, why and how to incorporate a Product Ops role into your team, and Christine's prediction of where the Product Ops movement and community will be 5 years from now. All of that and more on this episode of BUILD.