Podcast appearances and mentions of debbie levitt

Join us for an eye-opening discussion with Debbie Levitt, a UX research leader, accomplished author, and career coach who's tackling the tech industry's most critical challenges head-on. Drawing from her latest book, Debbie explores how professionals can navigate the seismic shifts happening in tech – from widespread layoffs to AI's growing influence on the workforce. In this timely conversation, we explore practical strategies for future-proofing your career. Debbie shares invaluable insights on developing your "Plan B," helping you assess your transferable skills, uncover hidden opportunities, and chart a course toward career resilience. Whether you're concerned about job security or simply wanting to expand your professional horizons, this episode offers concrete steps to transform uncertainty into opportunity. If you've enjoyed this conversation, don't forget to share this episode with your friends and colleagues—it's a conversation worth spreading!

This week Debbie Levitt, author of "Life After Tech", joins us to discuss the importance of planning for a future beyond tech. Debbie shares her own journey of self-discovery and planning for her own life after tech. The post 101. Life After Tech: Redefine Yourself and Discover New Work Opportunities With Debbie Levitt appeared first on Beyond UX Design.

This week Debbie Levitt, author of "Life After Tech", joins us to discuss the importance of planning for a future beyond tech. Debbie shares her own journey of self-discovery and planning for her own life after tech. The post 101. Life After Tech: Redefine Yourself and Discover New Work Opportunities With Debbie Levitt appeared first on Beyond UX Design.

This week Debbie Levitt, author of "Life After Tech", joins us to discuss the importance of planning for a future beyond tech. Debbie shares her own journey of self-discovery and planning for her own life after tech. The post 101. Life After Tech With Debbie Levitt appeared first on Beyond UX Design.

This powerful clip from THINK Business LIVE with Jon Dwoskin and Debbie Levitt, CXO of Delta CX, identifies and provides insight into overcoming “stuck” points in business. Get real-time, relatable coaching and practical advice for navigating hurdles to boost business growth. Watch the full episode Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Debbie Levitt: Website: customercentricity.com LinkedIn: https://linkedin.com/in/debbielevitt YouTube: youtube.com/@CX-CC *E – explicit language may be used in this podcast.

Dive into an engaging speed round from THINK Business LIVE with Jon Dwoskin and Debbie Levitt, CXO of Delta CX. These quick-fire questions and candid answers reveal best advice, favorite books, and personal insights. Watch the full episode Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Debbie Levitt: Website: customercentricity.com LinkedIn: https://linkedin.com/in/debbielevitt YouTube: youtube.com/@CX-CC *E – explicit language may be used in this podcast.

In this episode of Prodity: Product by Design, Kyle interviews Debbie Levitt, often referred to as the Mary Poppins of CX and UX. With a wealth of experience in strategy, research, and customer experience, Debbie shares her insights on the importance of good UX, the need to challenge conventional wisdom, and the critical role of research in product development. Whether you're a product manager, designer, or someone passionate about customer experience, this episode is packed with valuable insights and actionable tips about making products that don't suck. Debbie LevittDebbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She's a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean.Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.Links from the Show:LinkedIn: Debbie LevittCompany: Delta CX WebsiteBooks: Customers Know You SuckYouTube: Customer Experience - Customer CentricityOther Links from Show: Ryan George - Pitch Meetings (YouTube)More by Kyle:Follow Prodity on Twitter and TikTokFollow Kyle on Twitter and TikTokSign up for the Prodity Newsletter for more updates.Kyle's writing on MediumProdity on MediumLike our podcast, consider Buying Us a Coffee or supporting us on Patreon

Step into the future of digital marketing where customers reign supreme, and their journey is the map to your success. Join me as I unpack the power and necessity of customer-centric strategies with a special nod to the wisdom of Debbie Levitt, author of "Customers Know You Suck." Get ready to transform your marketing with insights into customer research, actionable strategies for a devoted customer base, and the vital role of AI and ChatGPT in reshaping your approach to efficiency and paid media.Embrace the ecosystem of your customer's world! This episode takes you beyond mere demographics to understand the psychographics that truly drive your audience's behavior. Discover how to craft experiences that resonate deeply with your customers by avoiding stereotypes and focusing on the tasks they're trying to accomplish. Learn how businesses of all sizes can—and must—deliver exceptional customer experiences. I'll also share personal perspectives to underline why understanding the individual beyond the data point is essential for your marketing strategy.Guest LinksCustomers Know You Suck (affiliate)Debbie on LinkedInDelta CX MediaLearn More: Join My Digital First Mastermind: https://nealschaffer.com/membership/ Learn about My Fractional CMO Consulting Services: https://nealschaffer.com/cmo Download My Free Ebooks Here: https://nealschaffer.com/freebies/ Subscribe to my YouTube Channel: https://youtube.com/nealschaffer All My Podcast Show Notes: https://podcast.nealschaffer.com

Debbie Levitt is a UX and CX consultant, the author of a few books, including "Customers Know You Suck" and runs a thriving community of UX professionals. Her hot take? That if we are all fine doing each other's jobs (and maybe not doing them well) then AI can do all of our jobs today. Also available on YouTube: https://www.youtube.com/watch?v=lT5IBKsIE-E&ab_channel=OneKnightinProduct  

Debbie Levitt, MBA, a CX leader focused on strategy, research and Human-Centered Design/User-Centered Design. She's the author of a recently published Customer Know You Suck book which covers actionable CX strategies to understand, attract, and retain customers. In this session, we discuss her book, the tech industry dysfunctions, how UX professionals are being gaslighted and ideas to correct the course for designers and tech teams alike.

Dive into the world of customer experience (CX) with our special guest Debbie Levitt, a renowned speaker, best-selling author, and seasoned CX and UX strategist in our enlightening conversation on the Breakfast Leadership Show. Explore Debbie's insightful perspectives surrounding service quality, accountability, and customer centricity, critical elements that shape successful customer experiences. This enlightening episode uncovers the increasing lack of consumers' trust and skepticism in the dynamic business landscape, and the essential role of accountability in restoring it. Debbie addresses the concerning trend of businesses overlooking the crucial aspect of accountability, resulting in myriad challenges including unmet goals and product disappointments. The discussion further sheds light on the controversial practice of celebrating failure and its possible pitfalls in terms of customer satisfaction. The pivotal element, Debbie suggests, remains in understanding what exactly your customer wants and needs. This insight can be gained through effective research, task analysis, and keen observation. Levitt shares some compelling personal experiences to illustrate how incorporating these principles into practice can drastically improve the efficiency of services and products. Towards the end, our conversation emphasizes the significance of gaining a deep understanding of your customer base in order to adopt a more customer-centric business approach. Tune in to "Mastering Accountability and Customer-Centricity: A Profound Dialogue With CX Expert Debbie Levitt" for valuable insights on how to enhance your business' customer-centricity, transparency, and communication. Connect with Debbie via LinkedIn or CustomerCentricity.com. You also might want to get a copy of her insightful book "Customers Know You Suck." Don't miss out on this information-packed episode!

Debbie Levitt is an American living in Italy, with her Italian husband, and their 5 dogs. Many years ago, she obtained a degree in Music, but now focuses on customer experience online - of which, she has been called the Mary Poppins of Customer Experience. Outside of this, she and her husband bought a used camper and quickly became camper people. Her favorite place to take their camper to is Laces, Italy - but she noted that of her 5 dogs, zero of them are allowed in the camper.In the 90's, Debbie was helping businesses get on the web, strategizing with them around how to deploy their website and build an online presence. Fast forward many years, she has shifted into doing work and leading projects, centered around customer experience online.This is the creation story of Delta CX.SponsorsCacheFlyClearQueryKiteworksLinkshttps://deltacx.com/https://www.linkedin.com/in/debbielevitt/Support this podcast at — https://redcircle.com/code-story/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Strategist Debbie Levitt shares her adaptive approach to transforming companies by balancing customer needs and business goals. Learn how proper research, not assumptions, helps startups gain clarity. Hear Levitt's perspective on the value of user-centric product development and the need for accountability in understanding users. --- Send in a voice message: https://podcasters.spotify.com/pod/show/samelogic/message

About the Episode Debbie Levitt is a long-time UX and CX consultant who wants us all to get better at putting our users at the centre of the conversation, rather than paying lip service. She's the author of a few books, including "Customers Know You Suck" and runs a thriving community of UX professionals. Some of the stories from that community have concerned her, alongside the general perceived decline of the strategic role of UX, and she recently came out all guns blazing against continuous discovery, PM-led research, and one particular author who champions it. We spoke about the role of UX and CX in organisations, what's happening to user researchers, and whether PMs are really to blame for it. Episode highlights:   1. User Experience and Customer Experience used to be the same thing, and they can be again In these digital days, it seems like most people think UX people are just there in the corner to colour in people's ideas, but UX should be a strategic role that enables user and customer-focused decision-making and makes sure we always balance our business's needs with those of our users. 2. We prize and prioritise speed over quality - we just have to get it done We've been moving fast and breaking things for long enough now to realise how often it doesn't work. User research feels unconscionably slow to some people, but it doesn't have to be slow, and doing good user research (whoever does it) is an investment in trying to get things right. 3. No matter how much product managers feel they're disempowered, they're still the Golden Children of the company Back in the old days, product managers were hiding in the corner with the UX people, as agilists and engineers rode through the company calling all the shots. Now the UX people are hiding with the engineers whilst the PM makes all of the decisions. There's a power imbalance, and it's not a true "trio". 4. User researchers are getting laid off, some of the jobs are gone for good and, at least in some cases, this is because leaders think they can just hand the work off to PMs It's not fair or reasonable to lay all of this at the doors of PM thought leaders championing certain approaches. There are plenty of UX thought leaders who champion them too. But, people are getting laid off and at least some of them are blaming PM-led product discovery as the root cause. 5. We should be able to look at books and take what works from them, but apply critical thinking and ensure that we don't follow any message blindly Most books have something useful in them, and all approaches can work in some contexts. Debbie has her approach, others have their approaches, and there's no one "right way". But, it's important to make sure that approaches can be challenged, expanded upon, and that the approaches and techniques are described clearly and without room for interpretation. Check out "Customers Know You Suck" "Customers Know You Suck is the how-to manual for customer-centric product-market fit. Its highly actionable models, maps, and processes empower everyone to improve the Customer Experience (CX). Learn how to investigate, diagnose, and act on what's blocking teams. Gather the evidence and data that better inform decisions, leading to increased satisfaction, conversion, and loyalty. Use our governance model for implementing and monitoring the progress, success, and failure of internal process changes and experiments." Check it out on Amazon or pay what you want. Check out how to use a Knowledge Quadrant Debbie is a fan of doing good discovery, naturally. Here's a video of an approach she recommends called the Knowledge Quadrant: Workshop: Discovery Phase - Knowledge Quadrant Contact Debbie You can catch up with Debbie on LinkedIn or check out Delta CX. Related episodes you should like: Using Solution Tests to Make Sure You're Building Products Users Want (Jim Morris, Founder @ Product Discovery Group) Getting into the Habit of Continuous Discovery (Teresa Torres, Author "Continuous Discovery Habits") We're All Responsible For Accessible Product Design (Holly Schroeder, Senior UX Researcher & Accessibility Advocate) Making Sure You Make an Impact through User Research (Steve Portigal, User Research Consultant & Author "Interviewing Users") Product Leadership Principles for Tumultuous Times (Giff Constable, Author "Talking with Humans" & "Testing with Humans") How to Deploy Empathy to Truly Understand User Needs (Michele Hansen, Author "Deploy Empathy") Chinese Startup Culture & Putting the Minimum into MVP (Carlos Lastres, Creative & Marketing Director @ Kaiyan Medical) Building a Culture of Continuous Discovery (Cindy Alvarez, Author "Lean Customer Development")

As a business leader, I embrace failure. I encourage my team to try new things and learn from their mistakes. But when does this strategy stop working? Can failure truly be BAD for business? Let's talk about the culture of “fail fast” and if your business or career is paying too high a cost for failure.  In this episode, I invite Debbie Lovett, MBA and CFO of Delta CX, to challenge our ideas on failure as she dives into the high costs companies are paying for a culture that glorifies failure and ultimately ignores the customers' needs.  Ready to understand where failure should be embraced and when it's bad for business? Let's go to the show! We dive into: Debbie's career journey to becoming a consultant in the CX and UX space Her unique perspective on empathy in business How stereotyping your customers is hurting them and your business The high costs you could be paying if your company is running on agile, fail-fast cycles Exploring corporate failure vs. personal failure Debbie's best advice for hitting the brakes on your high failure rate And more   **Useful links** Connect with today's guest and sponsor, Debbie Levitt: W: https://deltacx.com/ YT: https://www.youtube.com/@cx-cc LI: https://www.linkedin.com/in/debbielevitt/ Debbie's current read: Deceptive Patterns: Exposing the Tricks Tech Companies Use to Control You by Harry Brignull If you are ready to uplevel your career, get unstuck or you are simply ready to unlock those leadership time-management techniques then join us in my monthly career & leadership coaching program exclusively for women in tech: https://www.tonicollis.com/academy  Catch the show notes, and more details about today's episode here: https://tonicollis.com/episode183  Check us out on Youtube. Join the Leading Women in Tech community in Slack where we discuss all-the-things for women's tech leadership, covering everything from early-career leadership to C-level executives.   This episode was sponsored by our guest, Debbie Levitt. Thank you Debbie for helping to bring Leading Women in Tech to this community!  

Today's interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture. Phil and Claire join me today to talk about how many change/transformation initiatives suffer because they try to do change to and not with their people, how doing change with and not to people is grounded in both data and dialogue and a framework to help an organisation/department/team determine how change-ready they are. This interview follows on from my recent interview – Customers don't want minimally viable anything. They just want quality – Interview with Debbie Levitt – and is number 489 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Today's interview is with Debbie Levitt, who is the CXO of Delta CX and the author of Customers Know You Suck. Debbie joins me today to talk about how we are in danger of over-indexing on failure and celebrating failure rather than trying to emulate what makes successful companies successful, how that is manifesting itself, why we talk about Apple and Amazon a lot but often don't really emulate them, the relationship between failure, speed and quality and what customers actually care about. This interview follows on from my recent interview – Personalization is pervasive but it's not personal – Interview with Shafqat Islam – and is number 488 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Delta CX Founder AKA the CX/UX Mary Poppins. Debbie's insights go beyond conventional design teams, emphasizing the need for a collaborative effort across various departments to create a truly holistic customer experience. Debbie guided our listeners through the crucial importance of adopting customer-centric approaches and integrating them into the very fabric of organizational culture. Debbie's engaging dialogue prompted a paradigm shift, urging businesses to prioritize customer satisfaction and loyalty as fundamental drivers of success. As the conversation unfolded, Debbie delved into the ever-evolving landscape of digital transformation, offering our audience valuable perspectives on navigating the challenges and opportunities presented by rapid technological advancements. From the role of empathy in design to the seamless integration of cutting-edge technologies, she painted a comprehensive picture of how businesses can thrive in the digital age. The podcast episode provided a platform for Debbie Levitt to showcase her forward-thinking strategies, demonstrating how optimizing user experiences is not just a design principle but a strategic imperative for overall business success.   Leave Some Feedback: Who should we have on the show next? Please let us know in the comments below Did you enjoy the episode? If so, please leave a short review.   Connect with Us: TheHowtoEntrepreneur.com Instagram Twitter LinkedIn   Today's Sponsors: CoPilot (FKA Delta Trainer) - #1 Rated one-on-one remote personal training SANESolution - Harvard Medical endorsed body & mind health framework American Dream U -  Transitioning veteran professionals    

Debbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She's a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. Her new book, “Customers Know You Suck,” (2022) is the customer-centricity how-to manual. Start investigating what's holding you back from improving customer-centricity. Learn how to be value-led: how much value we can frequently create for potential and current customers. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Debbie Levitt: Website: customercentricity.com LinkedIn: https://linkedin.com/in/debbielevitt YouTube: youtube.com/@CX-CC *E – explicit language may be used in this podcast.

How do you measure customer satisfaction in a complex customer journey? Our guest today is Debbie Levitt, “The Mary Poppins of UX and CX” and author of Customers Know You Suck. You'll learn how customer satisfaction relates to customer loyalty, why you should measure satisfaction qualitatively and quantitatively, how you can better capture and understand customer frustration, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesDelta CX — Debbie's companyCustomers Know You Suck — Debbie's bookDisruptive Research — a book by Larry MarineDelta CX's community linksConnect with Debbie on LinkedInThis episode is brought to you by Dovetail, the customer insights platform that gets you from data to insights, fast.Dovetail has launched exciting new AI features to help you understand large amounts of customer feedback fast. Automatically cluster themes, analyze sentiment, and summarize transcripts while keeping your participant data safe and sound. For an extended 30-day free trial exclusive to UI breakfast listeners, go to dovetail.com/uibreakfast.Interested in sponsoring an episode? Learn more here.Leave a ReviewReviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here's how.

Learn the secrets of understanding customer behavior and effective marketing from Debbie Levitt, founder of Delta CX! Discover how to navigate buyer's minds and avoid stereotypes in a customer-centric approach. 

Aurelius Podcast - Episode 61 highlights with Debbie Levitt: - Differences and similarities between CX and UX - How the UX industry has shifted and where it's going - Tips for opening conversations with cross functional teams about UX Research - How to handle conversations where people mislabel terms in UX - How does UX fit into the Agile process

Welcome to the latest episode of "Accelerate Your Business Growth" with your host Diane Helbig! In this episode, we are joined by customer experience expert Debbie Levitt, who dives deep into the importance of being customer-centric. Debbie challenges the notion that companies have to cater to every customer request and encourages them to explore new markets and adjacencies that make sense for their business. She stresses the need to focus on delivering value to customers and understanding their tasks and needs. Debbie also introduces the concept of human-centered design as a way to truly understand audience preferences and improve products or services. Join us as we learn from Debbie's insights and discuss how businesses can create positive customer experiences and achieve their growth goals. Debbie Levitt is the CXO of Delta CX. Since the mid-1990s, she's been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design. She's a change agent and business design consultant focused on helping companies transform towards customer-centricity while using principles of Agile and Lean. Clients gave her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. If you are a small business owner or salesperson who struggles with getting the sales results you are looking for, get your copy of Succeed Without Selling today. Learn the importance of Always Be Curious. Accelerate Your Business Growth is proud to be included on the list of the 45 Best Business Growth Podcasts. Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. The content comes from people who are experts in their fields and who are interested in helping you be more successful. Whether it's sales challenges, leadership issues, hiring and talent struggles, marketing, seo, branding, time management, customer service, communication, podcasting, social media, cashflow, or publishing, the best and the brightest join the host, Diane Helbig, for a casual conversation. Discover programs, webinars, services, books, and other podcasts you can tap into for fresh ideas. Be sure to subscribe so you never miss an episode and visit Helbig Enterprises to explore the many ways Diane can help you improve your business outcomes and results. "Employee Engagement: 'We make up crappy gaslighting terms like quiet quitting, which really just means I don't wanna work for you nights and weekends for free, which nobody should have to.'" — Debbie Levitt 00:11:05 Measuring Customer Success: "But nowhere in there is how's this going for our customer? Maybe once in a while, we send out a survey or we use an NPS, which I don't totally love, but do we have metrics that let us know if customers or users or or potential customers are having success in our ecosystem super early, not waiting until we check for a repeat purchase. Is there something we can measure based on the type of business we are, product, service, something else where we can come up with something measurable or multiple measurable measurable things that will tell us this works for people. This is a good experience for people. They're having success here." — Debbie Levitt 00:21:20 Learn more about your ad choices. Visit megaphone.fm/adchoices

Global Product Management Talk is pleased to bring you the next episode of... Product Mastery Now with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode:  I wonder if you can relate to this frustration—the pressure to get products and product updates released quickly sometimes means making compromises on design quality. It's an organizational issue—moving quickly to beat competitors and keep up with changing customer preferences. Speed is more important than quality. Our guest, Debbie Levitt, renowned CX designer and author, recommends a different approach. When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too. Her book, Customers Know You Suck, address how to better understand, attract, and retain customers. We'll discuss some practices that will help you be more successful with the products you work on.

In the podcast episode titled "The Customer First Approach to Strategy," host Steve Coughran engages in a thought-provoking conversation with Debbie Levitt, Chief Experience Officer at Delta CX. This captivating discussion delves into the power of adopting a customer-centric strategy and its potential to enhance various aspects of business performance. By placing the customer at the heart of strategic decision-making, organizations can experience a boost in sales, heightened engagement levels, improved employee morale, and an overall increase in firm value. The episode provides valuable insights and practical advice for businesses looking to prioritize the customer experience in their strategic endeavors.Links:Do you have ideas or feedback to share? Email me at contact@coltivar.comTo learn more about us, visit:  https://www.coltivar.com/Disclaimer:The views expressed here are those of the individual Coltivar Group, LLC (“Coltivar”) personnel quoted and are not the views of Coltivar or its affiliates. Certain information contained in here has been obtained from third-party sources. While taken from sources believed to be reliable, Coltivar has not independently verified such information and makes no representations about the enduring accuracy of the information or its appropriateness for a given situation.This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. You should consult your own advisers as to those matters. References to any securities or digital assets are for illustrative purposes only, and do not constitute an investment recommendation or offer to provide investment advisory services. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendations. The Company is not affiliated with, nor does it receive compensation from, any specific security. Please see https://www.coltivar.com/privacy-policy-and-terms-of-use for additional important information.Support the show

Mein heutiger Gast, Mirjam de Klepper, ist eine unabhängige UX Researcher im Bereich Digital Health. Zuvor arbeitete sie für Clue und mySugr und hat sich auch schon einmal mit dem Start-up Vienna Skill Smiths in die Selbstständigkeit gewagt. Außerdem ist sie Teil des strategischen Beirats der uxcon vienna und wird die Hauptbühne dieser Veranstaltung im September moderieren. Ich spreche mit Mirjam über ihre Arbeit in Femtech und ihre Erfahrung mit Bootstrapping. Mirjam erzählt auch über die uxcon vienna und darüber, was ihr an der Organisation und Moderation des Events am besten gefällt. (02:07) Mirjams Weg zum UX Research(09:20) Von Bootstrapping und Vienna Skill Smiths(18:02) Herausforderungen der Selbstständigkeit(23:03)Die uxcon vienna als Communityevent(30:21) Mirjams Vorbereitung auf die Moderation LinksMirjams LinkedInMirjams Website RessourcenBücher: Invisible Women - Caroline Criado Perez Jane Against the World - Karen Blumenthal Slack Communities: ResearchOps  User Research Academy  Blogs und Newsletters: People Nerds - dscout Outlier by Dovetail Userweekly SponsorSponsor dieser Folge ist die uxcon vienna, eine Konferenz für alle, die sich für User Experience Research und Design interessieren.Die uxcon vienna findet am 13. und 14. September in der Expedithalle in Wien statt und es erwarten euch Vorträge und Workshops rund um das Thema User Experience auf höchstem Niveau.Mit dabei sind großartige Speaker wie beispielsweise Erika Hall und Debbie Levitt sowie weitere UX Größen von Google, Spotify und Meta. Das aktuellste Line-up, und alle weiteren Details findet ihr unter uxcon.at. Und das beste, mit dem Code „uxheroes“ bekommt ihr 10% Rabatt auf euer Ticket. Übrigens: Die uxcon bietet auch besondere Tickets für die an, die von Lay-offs betroffen sind. Es sind nur noch weniger als 100 Tickets verfügbar. Sichert euch also schnell eure Teilnahme. Ich hoffe, ihr fandet diese Folge nützlich. Wenn ihr auch die nächsten nicht verpassen wollt - abonniert UX Heroes doch auf Spotify, Apple oder eurem Lieblingspodcaster - ihr könnt uns dort auch bis zu 5 Sterne als Bewertung dalassen. Wenn Ihr Fragen oder Feedback habt, lasst uns doch eine Sprachnachricht auf ux-heroes.com da und wir beantworten sie mit etwas Glück in einer der nächsten Folgen. Ihr findet ihr mich auf LinkedIn unter Markus Pirker. Bis bald bei UX Heroes. UX Heroes ist ein Podcast von Userbrain.

You hear a lot of people talk about the importance of critical thinking, and how it's an important thing for UX professionals to master. But what exactly does that mean? How can we practice? How do we do it correctly? The post 36. Thinking Caps On: Critical Thinking with Debbie Levitt appeared first on Beyond UX Design.

You hear a lot of people talk about the importance of critical thinking, and how it's an important thing for UX professionals to master. But what exactly does that mean? How can we practice? How do we do it correctly? The post 36. Thinking Caps On: Critical Thinking with Debbie Levitt appeared first on Beyond UX Design.

Herzlich willkommen zu einer neuen Folge von UX Heroes. Heute haben wir gleich zwei Gäste: Manuela Risch und Martin Bender. Manuela ist UX Researcherin und unterstützt Projektteams mit Nutzerfeedback dabei, bessere Entscheidungen für die Produktentwicklung zu treffen. Nach dem Studium in Soziologie ist sie 2011 über Design Thinking in die Produktentwicklung gekommen. Sie hat 5 Jahre lang als Researcherin bei USEEDS° gearbeitet, einer UX Agentur in Berlin und ist seit 2017 freiberuflich tätig. Zu ihren Kunden gehören unter anderem Zalando oder Kununu. Martin ist seit über 16 Jahren im UX Bereich tätig und hat dabei schon verschiedene Rollen wie Interaction Designer, UX Consultant und Design Manager übernommen. Seit etwa 3 Jahren ist er ebenfalls freiberuflich unterwegs. In seinen Projekten versucht er so früh wie möglich mit User Research zu starten und live dabei zu sein, wenn Nutzer in ihrem Alltag und Kontext begleitet werden. Gemeinsam sind Manuela und Martin "About Jacky". About Jacky stellt die Research Ergebnisse in der Form von Video-Dokumentationen dar, bei denen Hintergrundgeschichten von Kund:innen mit dem Framework von Jobs to be done verbunden werden. Das Ergebnis sind Research Ergebnisse, die unter die Haut gehen und gleichzeitig die strategische Produktentwicklung über verschiedene Abteilungen hinweg vorantreiben. Ich spreche mit Manuela und Martin über den Unterschied von funktionalen und emotionalen Jobs to be done, wie sich Jobs to be done von Personas unterscheiden und wie man Research-Dokumentation erstellen kann, die auch Lust macht sich damit auch zu beschäftigen. Manuela und Martins Links⁠About Jackys LinkedIn⁠⁠Manuelas LinkedIn⁠⁠Martins LinkedIn⁠⁠About Jackys Website⁠⁠Manuelas Website⁠⁠Martins Website⁠ Ressourcen⁠The creative brain⁠⁠When coffee and kale compete - Alan Klement⁠ ⁠The job to be done playbook - Jim Kalbach⁠ ⁠The field study handbook - Jan Chipchase⁠ ⁠⁠ SponsorSponsor dieser Folge ist die ⁠UXCon Vienna,⁠ eine Konferenz für alle, die sich für User Experience Research und Design interessieren. Die UXCon Vienna findet am 13. und 14. September in der Expedithalle in Wien statt und es erwarten euch Vorträge und Workshops rund um das Thema User Experience auf höchstem Niveau. Mit dabei sind großartige Speaker wie beispielsweise Erika Hall und Debbie Levitt, sowie weitere UX Größen von Google, Spotify und Meta. Das aktuellste Line-up und alle weiteren Details findet ihr unter ⁠uxcon.at⁠. Mit dem Code „uxheroes“ bekommt ihr 10% Rabatt auf euer Ticket. Ich hoffe, ihr fandet diese Folge nützlich. Wenn ihr auch die nächsten nicht verpassen wollt - abonniert UX Heroes doch auf Spotify, Apple oder eurem Lieblingspodcaster - ihr könnt uns dort auch bis zu 5 Sterne als Bewertung dalassen. Wenn Ihr Fragen oder Feedback habt, lasst uns doch eine Sprachnachricht auf ⁠ux-heroes.com⁠ da und wir beantworten sie mit etwas Glück in einer der nächsten Folgen. Ihr findet ihr mich auf ⁠LinkedIn⁠ unter Markus Pirker. Bis bald bei UX Heroes. UX Heroes ist ein Podcast von ⁠Userbrain⁠.

Any business you ask will claim to be focused on their customers' needs. But it can be hard to find companies that embody actual customer centricity in their design and business processes. Debbie Levitt helps companies discover the actual pathways that their customers are taking and shows them how they can help customers accomplish the tasks that move them along their journey. https://ellessmedia.com/csi/debbie-levitt/

Democratization is something few of us would choose if we had alternatives. We would want budget and headcount to grow the UX Research department. A team stretched thin is told not only to let anybody do some or all of their jobs, but that they will need to train and oversee this work.

We ask what is Customer Experience design, and how does it differ from User Experience design? Vitaly Friedman talks to expert Debbie Levitt to find out.

In this Talkin' Shop segment, Darren interviews celebrated author, UX/CX consultant, and thought leader, Debbie Levitt. In this episode Debbie talks about how she first got into UX, how she developed her acumen, and shares several thoughts and concepts from her new book, "Customers Know You Suck." Tune in for this very energetic and informative session.#ux#eq#podcasts#cxofmradio#cxofm#realuxtalk#worldofux#debbitlevittCheck out Debbie's resources:• The DeltaCX YouTube channel: https://www.youtube.com/@DeltaCX• The new Customer-Centricity.com site• Buy "Customers Know You Suck" on Amazon.com.Check out the new World of UX website at https://www.worldoux.com. Visit the UX Uncensored blog at https://uxuncensored.medium.com.

The CX Goalkeeper had the great opportunity to interview Debbie LevittLinkedIn Headline: The Mary Poppins of CX/UX. ☂️ I fly in, find & solve problems, transform companies & teams, and sing a few songs. Strategically combining customer-centricity with Agile & Lean.Highlights:00:00 Game Start01:49 Debbie's introduction03:09 Debbie's value05:09 CX is the table06:49 What makes companies customer centric. And how do you define customer periphery?09:14 Customer obsessed. what does it really look like for users?12:37 Where can Customer Journeys Map help or hurt?17:12 Why do customer experience programs fail so often?24:00 Agility & CX29:33 The one chapter32:33 Debbie's book suggestion35:02 Debbie's contact details35:49 Debbie's Golden Nugget and much more on https://www.cxgoalkeeper.com/DebbieLevittABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership #cxisthetable

Debbie Levitt was once told by a former boss that she was a “Change Agent.” This moment went on to inspire a long career helping many companies tackle major challenges. A consultant and problem solver by nature, Debbie has built her business, Delta CX, to focus around helping organizations create meaningful experiences for their customers. In addition to providing consulting services to organizations, Debbie also offers coaching, training, and many other community resources through Delta CX.  Check out today's episode to learn more about what it means to be an agent for change, how to advocate for yourself as a UX Designer, and much more.  Here's a look at our discussion: 0:01 : Debbie's reverse recruiting tactic to find a Change Agent role 3:50 : Asking the right questions during an interview to best understand the role 11:20 : What it means to be a Change Agent 19:23 : Being an advocate for yourself as a UX Designer 25:04 : How education is failing early career UXers and why we need more apprenticeships 32:00 : What Debbie looks for in her apprentices  35:40 : Critical soft skills for UX design 39:00 : A little bit more about Debbie's book and workshop, and how to get in touch with Debbie Links mentioned in this episode: Delta CX YouTube: Questions to Ask During Interviews Delta CX Website Transforming Toward Customer Centricity Workshop Delta CX YouTube Page Delta CX Community Resources Debbie Levitt's Email Address Delta CX Coaching

Join Murray Robinson and Shane Gibson in a conversation about UX design with Debbie Levitt. UX Design is research based information architecture and interaction design that requires deep expertise. Most agile teams are feature factories that build things that don't satisfy customers. Product Managers and Engineers don't have the skills and experience required to do good UX Design. The democratisation, decentralisation and prototype first approach advocated by Lean Startup, Lean UX and Marty Cagan is garbage. Design Thinking is light weight rubbish that doesn't work. Agile doesn't work for Design. UX Design should be done by UX experts in a functional team of at least five that works alongside product and engineering in a tri track agile approach. This interview is much longer than usual because Debbie asked us to do minimal editing to allow her to fully express her views.   Listen to the podcast on your favourite podcast app: | Spotify | Apple Podcasts | Google Podcasts | iHeart Radio | PlayerFM | Amazon Music | Listen Notes | TuneIn | Audible | Podchaser |  Connect with Debbie on LinkedIn or https://deltacx.com/links/ Contact Murray via email or Shane in the Twitter-sphere  @shagility.   The No Nonsense Podcast is sponsored by: Simply Magical Data

Nesses quase 2 anos de pandemia, e de Bom Dia UX, temos debatido muito aqui as mudanças e o crescimento do mercado de design, principalmente focado em experiência, e um dos pontos que tem surgido é a dificuldade de migrar, descolar aquela oportunidade para começar e até mesmo o que estudar. So você der uma revisitada em nossos mais de 90 programas (caramba! falando assim dá para tomar um susto né?!) temos certeza de que vai poder esclarecer muitas dúvidas, e claro criar mais. Mais recentemente lançamos o projeto do Good Morning UX, como um braço internacional do BDUX, e alguns temas, além de compartilharmos com os amigos gringos, se destacaram e resolvemos trazer para detalhar mais em nossa volta das lives. No terceiro programa com a querida Debbie Levitt, surgiu a questão da formação e experiência necessárias para se ingressar e trabalhar como UX designer. Ela comentou de sua formação e afirmou que todos podem, mas se não conseguirem tudo bem. É disso que vamos tratar neste BDUX. Será que todos podem, conseguem ou devem ser UX designers? Existe alguma limitação? Dependendo de seu histórico pode ser mais difícil ou fácil? Para conversar conosco sobre o tema convidamos a gerente de design Alice Lucena (https://www.linkedin.com/in/alicelucena/) Uma pergunta bem provocativa para voltarmos com o Bom Dia UX ao vivo em 2022! Qual a sua opinião sobre isso? Esse é o Bom dia UX, um programa feito ao vivo no canal do youtube do Design Team, toda quarta-feira de manhã às 7 horas. * Acesse nosso site * http://www.designteam.com.br * Junte-se ao Telegram * https://bit.ly/3dOea2Y * Assine nosso podcast * https://anchor.fm/designteambr Rafael Burity Linkedin: https://www.linkedin.com/in/rafaelburity Instagram: https://www.instagram.com/rafaelburity/ Twitter: https://twitter.com/rafaelburity Rodrigo Lemes Linkedin: https://www.linkedin.com/in/rodrigolemes Twitter: https://twitter.com/rodrigolemes

In this Breaking Changes, Postman Chief Evangelist Kin Lane welcomes Delta CX CEO Debbie Levitt for a conversation about improving the user and developer experience.

Debbie Levitt, MBA is the CXO of DeltaCX and a long-time researcher, UX strategist, designer, and mentor. Besides her great Youtube channel where she shares many valuable insights on UX, she's also an author of “Delta CX“ and “Transforming Toward Customer-Centricity“ which trains businesses on how to mitigate and predict business risk, increase ROI, and much more! Follow Debbie here: https://deltacx.com Delta CX on YouTube: https://youtube.com/c/DeltaCX Debbie on LinkedIn: https://linkedin.com/in/debbielevitt Debbie on Medium: https://deltacxdebbie.medium.com/ This podcast is brought to you by UXtweak

Debbie Levitt pulls no punches as she dismantles bizarre UX job descriptions, over-promising UX boot camps, and UX practices that she believes are unknowingly sabotaging the discipline. Highlights include: ⭐ Is the practice of UX at odds with the process of Agile? ⭐ How do you grow appreciation for UX without evangelising? ⭐ What important things are students not getting from most UX bootcamps? ⭐ How should UX professionals work with other specialists without ceding status? ⭐ What do “unreasonable and bizarre” UX job descriptions say about the organisation? ====== Who is Debbie Levitt? Debbie is the CXO of Delta CX, the business transformation, CX and UX consulting firm through which she helps organisations to improve customer satisfaction, predict and mitigate business risk. It's also the name of the channel that Debbie hosts on YouTube, where she helps CX and UX leaders to better understand and contend with some of the day-to-day challenges they face Debbie's book, “DevOps ICU”, and its associated training teaches non-CX people about CX, why it's done by specialists, and how to integrate it into their teams and processes. And in late 2019 - that's pre-pandemic - Debbie also published the appropriately titled “Delta CX: The Truth About How Valuing Customer Experience Can Transform Your Business”. As a consulting UXer, Debbie has worked for Fortune 500 businesses, such as Sony and Wells Fargo, as well as a range software companies, startups, and digital agencies, including Constant Contact, ROI DNA, and Razorfish. ====== Find Debbie here: LinkedIn: https://www.linkedin.com/in/debbielevitt/ Website: https://DeltaCX.com/ Training: https://deltacx.academy/ Twitter: https://twitter.com/Delta_CX YouTube: https://www.youtube.com/c/DeltaCX ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Definitely product-market fit. I think too many start-ups say I have a great idea let's just do it. And I always say: well no, we have to figure that out. And they go but, I read the lean start-up book and, I know if I ask people if they like this idea, then it's good. And I say: well, unfortunately, the lean start-up book didn't tell you how to ask the right questions. They told you to go, ask questions but, they did not tell you how to ask the right questions. Un-bias questions, non-leading questions, and, that's what we do. I tell people that instead of studying, do people like your idea research; what are they doing now? How do they do it? What's working for them? And what's not working for them? If this is your target audience, fine-tune that solution for their unmet needs and their tasks. --- Send in a voice message: https://anchor.fm/the-inventive-journey/message

669 WP-Tonic This Week in WordPress & Bootstrap SaaS With Special Guest Debbie Levitt CEO of Delta CX How to Bridge Between Developers & UX Designers Debbie Levitt, MBA is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. She’s a change agent focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. Her “Delta CX” book and “Transforming Toward Customer-Centricity” training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. She has other training programs that teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes. Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave. You can also catch her on the Delta CX YouTube channel. https://deltacx.com/about

669 WP-Tonic This Week in WordPress & Bootstrap SaaS With Special Guest Debbie Levitt CEO of Delta CX How to Bridge Between Developers & UX Designers Debbie Levitt, MBA is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. She’s a change agent focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. Her “Delta CX” book and “Transforming Toward Customer-Centricity” training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. She has other training programs that teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes. Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave. You can also catch her on the Delta CX YouTube channel. https://deltacx.com/about

We decided to start this new project called Good Morning UX, an extension of another show called Bom Dia UX, with such special-international guests. Actually, we invited 6 professionals who are references for us and that have so much history in our industry. Definitely, our industry has been growing, but this growth is good and has been healthy? This episode is about the most significant problems in UX professionals nowadays and, the difficulty that professionals from non-design backgrounds have faced. We talked too about the present and the future of design education thinking out loud about that. For this, we invited the amazing and Bold Debbie Levitt to talk to us for you. What is the biggest challenge that beginning designers face today when entering the UX design market? Where do UX designers make the most mistakes and get things right on a day-to-day basis? How can designers help product teams and projects to be more efficient with UX design? What do UX designers really need to focus on to make a difference and grow as professionals? Follow Debbie on these links: https://www.linkedin.com/in/debbielevitt/ https://debbielevitt.com/ https://deltacx.com/ Debbie's book: Delta CX: The Truth About How Valuing Customer Experience Can Transform Your Business (English Edition) https://amzn.to/3GFzYLd Related Links: https://www.youtube.com/playlist?list=PLSaGB80mfUaSP84austEHD0Js376rL3Jo ----------------------------- This is the Bom Dia UX, a live show produced and launched at the Design Team channel every Wednesday at 7 am, in the Brazilian time zone. ----------------------------- Sign up for the channel https://www.youtube.com/c/designteambr?sub_confirmation=1. Listen to the PODCAST (in Portuguese) https://open.spotify.com/show/0yE3kkKCcdPKaMFUfgSED7 Came to membership and have exclusive content https://www.youtube.com/channel/UCTkZTDIq25Czsazq2N493Cg/join Follow us: Rodrigo Lemes Linkedin: https://www.linkedin.com/in/rodrigolemes Twitter: https://twitter.com/rodrigolemes Rafael Burity Linkedin: https://www.linkedin.com/in/rafaelburity Twitter: https://twitter.com/rafaelburity Instagram: http://www.instagram.com/rafaelburity ----------------------------- * Join us at Telegram * https://bit.ly/3dOea2Y * Access our website * http://www.designteam.com.br

Debbie Levitt has set herself the audacious goal of trying to fix the UX industry, by making the user experience (UX) and customer experience (CX) in websites and apps more user-friendly. With a background in Psychology and Music, and 26 years in the UX industry, Debbie has a thriving business and a popular YouTube Channel. In this interview, Debbie explains: how the UX industry came about and developed to where it is today why she provides most of her content free of charge the impact your environment has on your attitude and state of being what motivates her to keep going despite the immensity of the task This is Debbie's https://www.youtube.com/channel/UCWzOIM5hEAlyYqyPe5O2oZA (Delta CX Channel on YouTube). Debbie is also an amazing singer. Check out her YouTube Song Channel https://www.youtube.com/channel/UCHfPnElLR47-CeDVNildkoQ (here). --- Music: Pablito's Way by Paolo Pavan

In the third episode, I talk to Debbie Levitt about some of the challenges facing UX and what we can do to make it better. Topics include getting started in UX, MVPs, diversity and inclusion, and much more. Show notes at www.sux.live. --- Send in a voice message: https://anchor.fm/savingux/message

Companies have promoted very proudly that “people are their most important asset.” But behind closed doors, they managed human capital as an expense. Recent changes, however, at The Securities and Exchange Commission now say “put up or be shut up!”  Public companies are now required to disclose information about “human capital resources.” The lines between old-school workforce management and bottom-line growth are merging. While this new requirement currently only applies to public companies, it is not a stretch to say this will affect businesses large and small, public and private. What metrics should human resources start tracking today to comply with the demands of the modern marketplace? This week we reached out to Solange Charas, PhD., Founder and CEO of HCMoneyball and Distinguished Principal Research Fellow at The Conference Board, will share what this means for the future of Human Capital Management.    Our second segment features a favorite passion topic of Geeks Geezers Googlization - candidate and employee experience. There is no better resource than UX and CX strategist Debbie Levitt, “the Mary Poppins of CX/UX” and Chief Experience Officer at Delta CX. She recently shared that “hiring for UX and CX jobs is a freaking disaster.” Descriptions are ambiguous, expectations are unrealistic, and screening is often not aligned with the skill requirements of the job. Debbie’s solution? She recently wrote an 8+ hour training with 50 videos (Attracting and Retaining CX and UX Talent) to help HR and Recruiters learn more about UX and CX and how they can attract and retain great talent to their companies.

In today’s episode, I speak with Debbie Levitt. Debbie is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. As a “serial contractor” who lived in the Bay Area for most of this decade, Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Oracle, and a variety of Silicon Valley startups. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.We dive into what a low-ego action hero is, what are the actions of high and low-ego designers, the relationship between self-awareness and ego, the intersection between empathy, knowledge, and meaning, the difference between sympathy, empathy, and compassion, and what skills to develop to become a low-ego action hero designer.

UX Joburg is sponsored by Sand Dollar Design, a digitally-focused, design-lead consulting firm that creates world-class experiences for customers and staff members of their clients. Find out more at www.sanddollardesign.co Links: Debbie Levitt (Speaker): https://www.linkedin.com/in/debbielevitt/ Sand Dollar Design (Sponsor): https://www.sanddollardesign.co UX Joburg YouTube channel: https://www.youtube.com/channel/UCot7td1UwodbIAqeuJrMPzA?

Get in touch with Debbie: https://www.linkedin.com/in/dwhood/ Important Links: Delta CX https://deltacx.com Delta CX Book https://www.amazon.com/Delta-CX-Customer-Experience-Transform/dp/1081534478/ Delta CX YouTube channel https://www.youtube.com/channel/UCWzOIM5hEAlyYqyPe5O2oZA Have any questions or topic suggestions?

Wrote Delta CX, a book that reclaims, redefines, and re-formalizes UX. Transform companies, departments, teams, projects, products, services, and experiences by focusing on Customer Experience. Learn how CX and UX can be truly Agile and Lean... different than the "Lean UX" book, which is neither Lean nor UX. Shift away from trends and non-working approaches, and build up what guides customer value and prioritizes quality over speed. https://www.linkedin.com/in/debbielevitt/

We've had a chance to talk with many instructional designers on IDIODC over the last 2 years. And most instructional designers are "ALL IN" on the trend in design thinking. But what if I told you the trend is actually not even a thing to be trending? This week we're talking with a UX/UI expert who specializes in improving the customer experience. She has a few strong opinions about design thinking and why it's not a thing. And if we look at our work as training professionals, we can see how building online eLearning experiences could benefit from a UX designers experience. Join us for what's sure to be a fun conversation about instructional design, customer experience, user experience, and design thinking. This is one episode you do not want to miss. Debbie Levitt, CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. As a “serial contractor” who lived in the Bay Area for most of this decade, Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Oracle, and a variety of Silicon Valley startups. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. Debbie has presented at conferences including eBay’s Developer Conference, PayPal’s Developer Conference, UXPA, and WeAreDevelopers. She is an O’Reilly published author and one of few instructors on the planet recommended by Axure. Her “DevOps ICU” book and training teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes. Her “Delta CX” book and training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave. Get more from Debbie on her website! https://debbielevitt.com/ Become virtual friends with the IDIODC gang on twitter. Remember you can always stay in the loop by searching through the #IDIODC tag. Brent: @BSchlenker https://twitter.com/bschlenker Chris: @Chris_V_W https://twitter.com/Chris_V_W IDIODC: @TeamIDIODC https://twitter.com/TeamIDIODC Brent Schlenker is dominKnow's Community Manager. Chris Van Wingerden is dominKnow's Sr. VP Learning Solutions. Want to join us live? Follow us on Crowdcast: https://www.crowdcast.io/dominknow Brent Schlenker is dominKnow's Community Manager. Chris Van Wingerden is dominKnow's Sr. VP Learning Solutions. Interested in learning more about dominKnow? Sign up for our next live platform demo to learn why we do powerful eLearning-authoring best. (And get a free 14-day trial after you watch the demo!) https://www.dominknow.com/demonstration.html

Job seekers aren’t happy. Half of them encounter a negative experience even before they apply. 7 out of 10 leave and never apply again. Worse, they tell 7 friends. Bad CX (candidate experience) drives top talent away, creates negative publicity, and lowers customer revenue. In this episode, we’re joined by Delta CX author Debbie Levitt. She exposes the 4 Horsemen of Bad UX - frustration, confusion, disappointment, and distraction - and how they send the wrong message to job candidates.This show is broadcast live on Wednesday's at 1PM ET on W4CY Radio – (www.w4cy.com) part of Talk 4 Radio (http://www.talk4radio.com/) on the Talk 4 Media Network (http://www.talk4media.com/).

CX. Just what HR needs, another acronym!  But don’t swipe left just yet. Bad candidate experience is almost single-handedly killing your talent acquisition efforts. Plain and simple - job seekers aren’t happy. Half of them encounter a negative experience with your company or your website even before they apply. Seven out of 10 leave and never apply again. Worse, they tell 7 friends…and those friends tell 7 more. Another 50 percent quit your application before hitting submit. Bad CX (candidate experience) pushes top talent away, drives up costs, creates negative publicity, and lowers customer revenue. It’s a destructive, expensive, counter-productive strategy. In this episode, we’re joined  by Delta CX author Debbie Levitt. She exposes the 4 Horsemen of Bad CX - frustration, confusion, disappointment, and distraction, how they send the wrong message to job candidates, and offers tips to deliver great CX.

Joining me all the way from Italy is Debbie Levitt, a UX speaker, trainer, and author. Her newest book titled Delta CX will shake what you think you know about UX and our place within a business.

How does UX work in your organization? While at NDC in Oslo, Carl and Richard talked to Debbie Levitt about how UX can help make software better and the development process less difficult. Debbie talks about UX being part of the initial requirements gathering process, talking to users and looking through how business processes actually work. UX can help you build the right thing!Support this podcast at — https://redcircle.com/net-rocks/donations

How does UX work in your organization? While at NDC in Oslo, Carl and Richard talked to Debbie Levitt about how UX can help make software better and the development process less difficult. Debbie talks about UX being part of the initial requirements gathering process, talking to users and looking through how business processes actually work. UX can help you build the right thing!Support this podcast at — https://redcircle.com/net-rocks/donations

Debbie Levitt took a turn after graduating with a music degree by diving into the entrepreneurial life. As she began concept creation, or UX, she realized the importance of product or software design. Debbie is here to inform you on the importance of not skipping steps and asking the right questions when it comes to product design and concept creation.  Want to learn more about UX? Click here to learn about Debbie's company.

Debbie Levitt took a turn after graduating with a music degree by diving into the entrepreneurial life. As she began concept creation, or UX, she realized the importance of product or software design. Debbie is here to inform you on the importance of not skipping steps and asking the right questions when it comes to product design and concept creation.  Want to learn more about UX? Click here to learn about Debbie's company.

Debbie Levitt has hosted and maintained a website dedicated to Neil Finn and Crowded House for 20 years. She also works in the field of UX (User Experience). When companies design apps or software, Debbie is hired to make sure the app is useable and works for people with disabilities as well as the people it was designed for. She's a web protagonist! As a fan of Neil Finn and all his other endeavours, I discovered the frenz.com website. it's there that I check in on what's happening in the world of Neil Finn and Crowded House. Debbie is also a voice over actor and worked a bit as a tour manager back in the day. A great chat and an interesting guest! you can get to the frenz site by going to http://www.frenz.com/neilfinn/ Brought to you in part by Audible.com. Go to www.audibletrial.com/apologue and sign up to receive a free download from over 180,000 audiobook titles. Shop with amazon.ca, amazon.com and amazon.co.uk  Bookmark the link and support the show!! Pledge monthly with Patreon https://www.patreon.com/apologue Shop Apologue products at http://apologue.ca/shop/ Follow the show on FaceBook and subscribe on iTunes Check out my new 3D printing store. Go to www.insightrecorders.com/3dprints

Debbie Levitt and Pat Callahan talk eBay.