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We all say we want support. But are we really ready to receive it? In this episode, Heather sits down with Dr. Ashley Blackington to talk about the invisible load modern women carry, especially those who are caregiving, leading, and over-functioning in every area of life. From burnout to decision fatigue, this conversation unpacks what it actually looks like to take your power back in emotionally uncomfortable ways. Here's what you'll hear:
On this episode of the Leadership with Heart podcast, I'm joined by someone very special to me, Andy Boian, founder of Dovetail Solutions and a longtime friend and collaborator. Andy first joined me on the show back in 2020 and was also featured in my book The Art of Caring Leadership. Since then, a great deal has changed, both for him and his company, and I was thrilled to bring him back to discuss where he stands now as a leader and how his journey has unfolded. We discussed what it means to grow an organization with intention, to lead by listening, and to cultivate a culture where people feel safe enough to share their truth. Andy shared how he continues to live by the philosophy of speaking last, something he mentioned in our first interview that has stuck with me ever since. It's not just a tactic; it's a way of honoring the voices around him and building trust from the inside out. Andy also opened up about how his company has evolved over the past five years, how they've weathered disruption and grown their reach, and how he's now thinking about legacy. He shared that he's entering a season of succession planning, gradually preparing to pass the torch while continuing to serve as a mentor and advisor. His desire to give back, to teach, and to write about what he's learned was inspiring to hear. We also discussed the role of AI in communication and storytelling as well as the importance of maintaining the human element in our work. As a speechwriter, Andy knows that words matter, but so do context, presence, tone, and lived experience. AI can assist, but it cannot replace the empathy or emotional insight that comes from years of connection. What stood out most in our conversation was Andy's consistency. He still believes in telling the truth, even when it's hard. He still creates space for people to think, feel, and lead themselves toward their solutions. And he still leads with care, humility, and a deep understanding that trust is earned every single day. If you've ever struggled with how to hold space as a leader, how to grow through grief, or how to lead a team without controlling every detail, this conversation will offer real encouragement. Andy reminds us that leadership is not about being the loudest voice in the room. It's about knowing when to step back, when to listen, and when to let others rise.
Support AND/BOTH: Help us offset production costs while we're growingIn this behind-the-scenes solo episode, Ashley offers a much-needed update and peek into what's happening on and off the mic. From wrapping up Season 7 and kicking off Season 8 with a brand-new roundtable series, to pressing pause on summer recording and launching a care logistics platform years in the making—this episode is full of transitions, clarity, and new beginnings. Ashley also shares the personal “why” behind Dovetail, her care coordination tool built from years of experience as an OT and caregiver advocate.What you'll learn:Why Season 8 is already shaping up to be the biggest yetThe story behind the new Roundtable Series (and how it came to be)What summer looks like when you're running a business and parentingWhy the podcast recording calendar is going dark until SeptemberA peek into Ashley's changing season of life—with all kids headed to schoolThe origin story of Dovetail, a care logistics platform built for family caregiversHow Ashley's work as an occupational therapist shaped the platform's missionWhy care planning needs to start before crisis mode hitsThe demographic time bomb facing the caregiving systemHow Dovetail aims to make caregiving more collaborative, connected, and sustainableConnect with Ashley:Website: https://dovetaildesigns.coPodcast website: https://www.andbothpodcast.com/AND/BOTH Community: https://www.andbothpodcast.com/andboth-communityDovetail® App: https://airtable.com/appn6w6IWipJYIuA3/pagZys7UnECzM46iJ/formSocial:Instagram: @dovetailappFacebook: https://www.facebook.com/dovetaildesigns.coLinkedIn: https://www.linkedin.com/in/ashleyblackington/
Welcome back to The DC Beer Show, your hop-forward source for all things craft beer in the DMV! This episode finds our dynamic crew—Jake, Mike, Brandy, and Jordan—diving headfirst into the fascinating world of hops and modern brewing with special guest Shana Solarte, Marketing Communications Manager at John I. Haas.Kicking off with the usual “what's in your glass?” roundtable, the hosts compare notes on a fresh selection of IPAs (with more than one nod to Other Half), a Peabody Heights pilsner, and shout-outs to local beer reps. Brandy brings a little Cinco de Mayo energy, complete with margaritas and hopes for more info on her beer can labels!The heart of the show belongs to Shana, who joins from Chicago—but don't worry, her reach into the DC beer scene runs deep. She shares the inside scoop on John I. Haas' partnership with the Michael James Jackson Foundation (MJF), an organization supporting scholarships for brewers and distillers of color. Shana explains the creative process behind MJF's exclusive hop blend, involving sensory panels, blind tastings, and even a bit of Garrett Oliver Jedi mind-trickery. We hear about how the blend gives back—$5 per pound sold goes straight to MJF, supporting the next wave of brewing talent.The episode shifts gears to demystify the buzz around “flowable hop products.” Shana breaks down what they are (think super-concentrated hop flavor minus the leafy waste), the benefits for brewers (better efficiency, more beer to pour), and how products like Incognito are changing the IPA game—especially with Mosaic fans in the house.Throughout the show, Shana's passion for beer education and inclusivity shines. From her Cicerone roots to her time at Dovetail and Omega Yeast, she emphasizes continual learning and translating geeky hop science into language every beer enthusiast can dig.As always, there's plenty of DC Beer community spirit. Brandy highlights upcoming local events: the Maryland Craft Beer Festival in Frederick (shoutout to female and non-binary brewers!), a DC Brau beer share, and a full calendar for beer lovers all summer long. Mike gives a special mention to the Arlington Brew Shop beer of the month, a Czech pale lager brewed by Bluejacket, and Jacob reminds us that beer is for everyone (moms very much included).Grab a hoppy IPA (or your favorite local lager), settle in, and let The DC Beer Show guide you through innovative hop science, the importance of diversity in brewing, and all that's brewing in our vibrant local beer scene. Cheers! Thanks to our monthly supporters Lauren Sean Moffitt Anthony Scipione johnna infanti Catherine Ramirez Kristin Adam Frank Steven Lynch Jared Prager Jeff Michael O'Connor Favio Garcia Josh Ellen Daniels Juan Deliz Mike Lastort James Wisnieski Brian Minch Chris Frome Jon Gilgoff Sam Chip Tory Roberts Steven M Quartell Chris DeLoose Lauren Cary Amy Crone Clifton B Scott Pavlica Greg Antrim jeffrey garrison Joshua Learn Alexis Smith Dan Goldbeck Anthony Budny Greg Parnas Frank Chang Mikahl Tolton Kim Klyberg Chris Girardot Alyssa jeffrey katz Andrew MacWilliams Jamie Jackson Meegan Mike Rucki Jason Tucker Nick Gardner Amber Farris Sarah Ray Peter Jones Blue2026 Brad Stengel Matt Winterhalter Bill and Karen Butcher Jordan Harvey Justin Broady Stephen Claeys Julie Verratti DFA Howie Kendrick
Welcome back, my friend. Let me tell you – Todd and I had a FANTASTIC trip out to Chicago. I've never actually been, outside of a layover here and there, so it was great getting to visit a wonderful craft beer city. Specifically, we got to hang out a lot with the crew at Dovetail […]
Episode 167 Chapter 27, Computer Music (1971–2014). Works Recommended from my book, Electronic and Experimental Music Welcome to the Archive of Electronic Music. This is Thom Holmes. This podcast is produced as a companion to my book, Electronic and Experimental Music, published by Routledge. Each of these episodes corresponds to a chapter in the text and an associated list of recommended works, also called Listen in the text. They provide listening examples of vintage electronic works featured in the text. The works themselves can be enjoyed without the book and I hope that they stand as a chronological survey of important works in the history of electronic music. Be sure to tune-in to other episodes of the podcast where we explore a wide range of electronic music in many styles and genres, all drawn from my archive of vintage recordings. There is a complete playlist for this episode on the website for the podcast. Let's get started with the listening guide to Chapter 27, Computer Music (1971–2014) from my book Electronic and Experimental music. Playlist: EARLY MUSIC FROM MICROPROCESSORS Time Track Time Start Introduction –Thom Holmes 01:36 00:00 1. David Behrman, “Figure in a Clearing” (1977). KIM- 1 computer- controlled harmonic changes for 33 electronic generators and accompanying cello. 19:10 01:40 2. Dorothy Siegel, “Rondo from Sonata in B flat for Clarinet and Piano” (by Wanhal) (1979). Realized using an Altair S- 100 microcomputer. 03:53 20:52 3. Larry Fast, “Artificial Intelligence” (1980). Music generated by a microcomputer self- composing program. 10:46 24:44 4. Laurie Spiegel, “A Harmonic Algorithm” (1981). Created on an Apple II computer with Mountain Hardware oscillator boards. 03:05 35:30 5. Nicolas Collins, “Little Spiders” (1982). For two microcomputers equipped with gestural sensing programs, that generated sounds based on analysis of keystrokes. 04:46 38:30 6. Gordon Mumma, “Than Particle” (1985). For computer percussion and a percussionist. 10:16 43:30 7. Morton Subotnick, “And the Butterflies Begin to Sing” (1988). For string quartet, bass, MIDI keyboard, and microcomputer. 06:38 53:50 8. John Bischoff, Mark Trayle, Tim Perkis, “Dovetail” (1989). Three microcomputer programs interact and respond to each other in real time. 05:04 01:00:30 9. Tim Perkis, “Wax Lips” (1992). Performed by The Hub, an electronic music ensemble networked by a Microcomputer. 04:37 01:05:32 10. Jin Hi Kim, “Digital Buddha” (2014), recorded live at the Metropolitan Museum of Art. Electric komungo, Jin Hi Kim; percussion, Gerry Hemingway; MAX/MSP programming, Alex Noyes. The world's first electric komungo that his equipped with MIDI and controlled using MAX. The komungo is a traditional 6-string instrument from Korea. 12:33 01:10:08 Additional opening, closing, and other incidental music by Thom Holmes. My Books/eBooks: Electronic and Experimental Music, sixth edition, Routledge 2020. Also, Sound Art: Concepts and Practices, first edition, Routledge 2022. See my companion blog that I write for the Bob Moog Foundation. For a transcript, please see my blog, Noise and Notations. Original music by Thom Holmes can be found on iTunes and Bandcamp.
Not sure how to fit brand strategy into your design process? This is the episode for you: Why strategy doesn't have to be as complex as you think The 5 steps in my SIMPLE framework How to seamlessly dovetail strategy into your current design workflow What it really means in terms of time and workload Find out how adding strategy to your process could be the smartest shift you make. Want to connect with me? Check out The Brand Method Find me on Instagram Listen to Episode 83: My 5 Pillars Brand Strategy Research Framework
Welcome to This Week in Rauchbier for April 1, 2025. Our Rauchbier spotlight is a recording from Dovetail Brewery's annual Thank You For Smoking Event. It's a panel discussion that includes Bill Wesselink and Hagen Dost of Dovetail, Lane Fearing and Ryan Walker of Roaring Table, Greg Browne of Geneva Lager Works and Cesar Marron of Sketchbook Brewing Company. Then Bart Watson the President and CEO of the Brewers Association joins us to share the latest growth and success of Rauchbier in the marketplace. Enjoy these audio smoky delights. Thanks to Hagen and Bill for the inspiration to do this show. Hear the genesis of This Week in Rauchbier on episode 5 of Drink Beer, Think Beer.For more Drink Beer, Think Beer check out All About Beer.Host: John HollGuests: Bart Watson, Bill Wesselink, Hagen Dost, Lane Fearing, Ryan Walker, Greg Browne, and Cesar MarronTags: beer, craft beer, rauchbier, smoke, April Fool's DayMusic for this episode:NewsSting by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4124-newsstingLicense: http://creativecommons.org/licenses/by/4.0/
Bob and Brad are joined by returning guest Zach Johnston, master blender at Blackwood Distilling, for a conversation about Taika Waititi's 2019 film Jojo Rabbit. This genre-bending satire explores the absurdity of hatred, nationalism, and innocence lost…all through the eyes of a 10-year-old boy and his imaginary friend: Adolf Hitler.Then, the guys sip and savor one of the most premium releases to ever grace the podcast—Barrell Craft Spirits' Dovetail Gold Label. With an MSRP of $500 and proof that clocks in at 140.18, this high-octane bottle is finished in Rum, Port, and Dunn Vineyards Cabernet barrels and aged up to 25 years. Is it worth the splurge? You'll want to hear their full review before deciding.(0:00) Intro(6:34) Brad Explains(10:37) Themes and Performances(42:51) Barrell Dovetail Gold Label review(55:48) Two Facts and a Falsehood(1:01:19) Final Analysis(1:18:18) Let's Make it a Double and Final ScoresSave on your bottle of Blackwood (use code FILMWHISKEY)Film & Whiskey InstagramFilm & Whiskey FacebookFilm & Whiskey TwitterEmail us!Join our Discord server!For more episodes and engaging content, visit Film & Whiskey's website at www.filmwhiskey.com.
Act IV of KRZ takes the form of an epic river journey that feels like the centrepiece of the game. It's a voyage down the Echo River aboard the Mucky Mammoth, with the player no longer behind the wheel. We drift between the various members of our ragtag group, deepening our understanding of Ezra, Will, Junebug & Johnny, Shannon, and the ailing Conway, who seems to be losing his grip on the world.As per this play along series, the pod is sprinkled with comments from patrons, pals, and listeners: thanks to Dovetail, Lenka, Zanem, Ray, Skogstokig, and Dave for chipping in. Y'all outdid yourselves in the act.You can join this playthrough (and future ones like it) at http://patreon.com/gaminginthewild. You also get 15 patron bonus episodes, an invite to the Discord community, and the warm feeling of knowing you're supporting me in making this podcast. I'm away from my home studio for a couple of weeks starting tomorrow, but there's some Gaming In The Wild scheduled for YouTube later this week: http://youtube.com/gaminginthewild.And I'll be posting on social media from the road: http://gaminginthewild.com.Thanks for listening, back soon!
I might have gotten a little carried away this month! I'm dropping my longest mixtape of the season, with a solid twenty or so tracks that I absolutely love. Hope you enjoy it! Happy listening!Tracklist:(00:00:04) Fretless"Settlement (Head Again Cover)", Dovetail, Rob Scallon, Davie504(00:04:08) Wanderstop"Earl Grey Part 2", C418(00:06:47) NieR Re[in]carnation"Shūu (Downpour)", 瀬尾祥太郎(00:10:20) Wyrmhall: Brush and Banter"Lazyday", Tancla(00:12:29) Dancing Pandas Ranger's Path"Welcome to the Melo-Melo Islands!", Tom Schipper(00:15:59) Katamari Forever"Katamari Resort Song", Hideki Tobeta(00:20:48) LittleBigPlanet"The Metropolis", Mat Clark(00:25:56) World of Warcraft: The War Within - Undermined"Out of Your Reach", Leo Kaliski(00:28:39) South of Midnight"PDG", Olivier Deriviere(00:32:51) Warframe"Alive Again", Matthew Chalmers, Francesca Hauser(00:35:57) Star Trucker"Me, Myself and an Open Road", Velvet Bandwagon(00:38:40) Beautiful Katamari"BOYFRIEND A GOGO", Keiichi Okabe, Shogo Yasukawa(00:43:41) Honor of Kings"StarLight", Kye Sones(00:43:31) NieR Re[in]carnation Chill Out Arrangement"Shinpan (Judgment)", Shun Ishiwaka(00:53:20) Minecraft"Memories of Dalarna", Hyper Potions(00:56:19) Love & Terror"Cold Sweats", Melancholy Marionette(00:57:39) Rogue Rhythm (1, 2)"Void 1", "Void 3", Maeror(01:01:15) Picayune Dreams"Extra Stage (Celestial Variant)", milkypossum(01:03:06) R2BEAT"Agressive Virus", TG Get bonus content on Patreon Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.
Episode Summary:Having a clear investment thesis helps you make better decisions, improve your deal flow, and maximise your returns. Cheryl and Maxine break down exactly what an investment thesis is, why it matters, and how to structure one that fits your risk appetite, interests, and long-term goals.They explore the core elements of an investment thesis, including industry focus, stage, business model, and geography. Plus, they highlight key company criteria investors should consider, from strong founding teams and large market opportunities to traction and defensibility.Beyond just what to invest in, this episode also covers how to stand out as an investor, build a strong value proposition, and get access to the best deals. They wrap up with an essential discussion on portfolio construction, time horizons, and risk management, so you don't run out of money before your portfolio has a chance to deliver returns.If you're looking to sharpen your investing strategy and back better startups with confidence, this episode is a must-listen.Key Takeaways:00:00 – Introduction: Why your investment thesis matters01:49 – Defining an investment thesis: What it is & why it's essential04:49 – How to break down your thesis into clear categories05:16 – Industry focus: Verticals, horizontals, and emerging trends07:05 – Stage focus: Pre-seed, seed, growth—how to pick your sweet spot08:24 – Business model focus: B2B SaaS, marketplaces, and beyond10:01 – Geography: The pros and cons of investing locally vs globally14:29 – Key questions every investor should ask themselves17:24 – Company-specific criteria: How to create your investment checklist22:33 – Evaluating market size and growth potential25:39 – Pain vs pleasure: Investing in painful problems vs unmet desires29:54 – Unique or niche theses: Second-time founders, alumni networks, and more33:46 – Access and deal flow: How to attract great opportunities38:35 – Understanding your personal risk profile & timeline expectationsResourcesAngel Academy – Comprehensive angel investing course for Australia & NZ: www.venture.academyAussie Angels – Cheryl's platform for angel investing https://www.aussieangels.com/Co-Ventures – Maxine's venture capital firm https://www.coventures.vc/Sponsors:First Cheque is supported by our wonderful sponsors:Vanta: Join 7,000 global companies like Atlassian and Dovetail that use Vanta to build trust and prove security in real time. Get 10% off https://dayone.fm/vantaRocking Horse: Rocking Horse helps startups access their R&D tax rebate early. Get up to $3M in non-dilutive finance, solve cash flow challenges, and accelerate growth. Easy application, fast approval. Smart investment for innovative startups. https://dayone.fm/rockinghorseGalah Cyber: Galah Cyber are perfect for founder-lead and SAAS businesses. Galah provides advice, education, and training. Get in touch with Galah Cyber for a complimentary call to make sure you're secured.https://dayone.fm/galah The Day One NetworkFirst Cheque is part of Day One, the podcast network dedicated to founders, operators & investors.To learn more, join our newsletter to be notified of new and upcoming shows. The only content we create is content that will help Australian founders.If you want to learn about upcoming guests and when a new First Cheque episode is available, join the
Modern Woodworkers Association Podcast - Conversations Among Woodworkers
In this episode, we're thrilled to welcome Alex Peay, a talented woodworker, chairmaker, and the innovator behind the groundbreaking Rotating Dovetail Joint. Alex's inspiring journey from recovery to mastering his craft is as compelling as it is motivating. Join us for a fun and insightful conversation. Check it out!Alex Peay@peay.alex on Instagramalexpeayfurniture.com@alexpeay on YouTubeMWA Podcast - Patreon Page@mwa_podcast on InstagramHosts' Contact Info:Kyle Barton@barton.kyle & @bbcustomtools on Instagrambbcustomtools.comOn Youtube under BB Custom Tools & Kyle BartonKyle Barton on FacebookSean Wisniewski@Seanw78 on most social mediaMark Hicksjointeffort.netJointeffort.net/mwa@markbuildsit on InstagramOn Youtube under Plate 11 / Joint EffortBrian Obst@obstwoodworks on Instagram
Max Bausher and Brian are the Co-Founders of Twine, bridging product and go-to-market teams by integrating insights across calls, CRM, and roadmaps.Max, Twine's COO, brings expertise from leadership roles at CrowdStrike and New Relic, specialising in technical-business alignment.Brian, Twine's CEO, has led product and GTM teams at SafetyCulture, Atlassian, Dovetail, and Twitter.Together, they are redefining how teams collaborate to deliver exceptional customer experiences.This is their first ever in-depth public interview.Hosted by Vidit Agarwal, Founder of Curiosity Center and The High Flyers Podcast.It's now time to explore your curiosity. ***Sponsor offers just for you:-> Find out more about Vanta's special offer exclusively for you at https://vanta.com/high and get a special offer of $1,000 off to access your very own compliance superpower for your business today.-> Check out https://remote.com/ and book your demo today and use our exclusive promo code EVREMOTE10 to unlock 10% off their:Employer of Record services on all full-time hires, Contractor Management Plus services and Global Payroll services during your first year with Remote.***If you're keen to discuss sponsorship and partnering with us, email us at vidit@thehighflyerspodcast.com today!Hosted by Vidit Agarwal, Founder of Curiosity Center and The High Flyers Podcast.It's now time to explore your curiosity. ***CLICK HERE to read show notes from this conversation. Please enjoy!***Follow us on Instagram, LinkedIn or TwitterGet in touch with our Founder and Host, Vidit Agarwal directly hereContact us via our website to discuss sponsorship opportunities, recommend future guests or share feedback, we love hearing how to improve! Thank you for rating / reviewing this podcast on Apple Podcasts and Spotify, it helps others find us and convince guests to come on the show! ***The High Flyers Podcast re-imagines the traditional notion of a "high flyer" and is a premier product of the Curiosity Center. The podcast showcases the journeys of relatable role models from their sunrise (childhood) to today. Listeners love the unique and direct inside access to these relatable role models, companies and industries in every walk of life to help us all be 1% better everyday, together.190+ guests have joined Vidit Agarwal on the show from around the world including Heads of state, Olympians, Business and cultural leaders, Social Advocates, Investors, Entrepreneurs and more. Past guests include: Anil Sabharwal, Mark Suster, Ahmed Fahour, Holly Ransom, Daniel Petre, Paul Bassat, Simon Holmes a Court, Michael Traill, Osher Gunsberg, Ed Cowan, Carol Schwartz, Wyatt Roy, Jack Zhang, Martijn Wilder, Holly Kramer, Dom Price, Sam Kroonenburg, Mike Schneider, Rod Hamilton and more.Our parent company, Curiosity Center is your on-demand intelligence hub for knowledge, connections and growth to achieve your potential, everyday. Join 200,000+ Investors, Founders, Corporate Execs, CEOs and Emerging Leaders. Learn with the world's best and be 1% better everyday at https://curiositycentre.com***
Episode Summary:Understanding how to invest in startups requires more than just writing a cheque. Cheryl and Maxine break down the legal structures behind startup investing, covering SAFE notes, convertible notes, and priced rounds. Whether you're a seasoned investor or just starting out, this episode unpacks the key terms, investor-friendly vs. founder-friendly clauses, and the risks involved.They discuss the evolution of SAFEs, why they've become the dominant structure in early-stage funding, and the critical differences between pre-money and post-money SAFEs. Plus, they explore the role of pro-rata rights, most favoured nation (MFN) clauses, and side letters—so you don't get caught off guard in your next deal.If you've ever wondered how to protect your equity position, when to push back on certain terms, or what legal documents you'll actually be signing, this episode is your investor cheat sheet.Key Takeaways:00:00 – Why startup investment structures matter01:45 – SAFE notes, convertible notes, and priced rounds explained03:47 – How founders raise money: equity vs. debt06:21 – The documents you'll sign in a priced round10:22 – Do startups need a constitution? Red flags to watch for14:29 – Side letters: What are they, and should you be worried?19:08 – Pro-rata rights & why they matter for investors22:23 – Most Favoured Nation (MFN) clauses explained30:27 – Pre-money vs. post-money SAFEs: Which one is better?38:03 – Why valuation caps and discounts can be a double-edged sword43:53 – Investor-friendly vs. founder-friendly terms: What's fair?Resources- A Deep Dive into ECIS, ESVCLP, and Investment Strategies - https://open.spotify.com/episode/1Agiu4dskF53m6DBZgXitD?si=KFeAlY_wTjSwOWfRMiiQFA- Angel Academy – The most comprehensive angel investing course for Australia & NZ: www.venture.academy- Aussie Angels – Cheryl's platform for angel investing https://www.aussieangels.com/- Co-Ventures – Maxine's venture capital firm https://www.coventures.vc/Sponsors:First Cheque is supported by our wonderful sponsors:Vanta: Join 7,000 global companies like Atlassian and Dovetail that use Vanta to build trust and prove security in real time. Get 10% off https://dayone.fm/vantaRocking Horse: Rocking Horse helps startups access their R&D tax rebate early. Get up to $3M in non-dilutive finance, solve cash flow challenges, and accelerate growth. Easy application, fast approval. Smart investment for innovative startups. https://dayone.fm/rockinghorseGalah Cyber: Galah Cyber are perfect for founder-lead and SAAS businesses. Galah provides advice, education, and training. Get in touch with Galah Cyber for a complimentary call to make sure you're secured.https://dayone.fm/galah The Day One NetworkFirst Cheque is part of Day One, the podcast network dedicated to founders, operators & investors.To learn more, join our newsletter to be notified of new and upcoming shows. The only content we create is content that will help Australian founders.If you want to learn about upcoming guests and when a new First Cheque episode is available, join the First Cheque newsletter. Mentioned in this episode:Aussie Angels - the preferred fund and syndicate admin platform for emerging managers in AustraliaShow Notes: If you're an investor or keen to write your first angel check, please check out some of the syndicate tickets on www.aussieangels.com
Kṛṣṇa says in the Bhagavad-gītā, a practical matter, that by studying this dialogue, the Bhagavad-gītā, which is the Vedic intelligence we just heard, He said that you worship Me by your intelligence. And if you read Bhagavad-gītā every day, then your intelligence can be purged of the lower modes of material nature. And obviously, by hearing Śrīmad-Bhāgavatam, then you come to "tadā rajas-tamo-bhāvāḥ kāma-lobhādayaś ca ye ceta etair anāviddhaṁ sthitaṁ sattve prasīdati." (SB 1.2.19).This also indicates the diminishment of the lower modes of material nature in the mind and the intellect by hearing. So, it is an instrument. You're accompanied by that when you leave the present physical body. You have a present physical body. But it's just like if you're standing on a bridge looking at your smartphone, and you drop it off the bridge into the ravine, you know, really, you're not that upset because you backed it all up. And all you have to do is just go get new hardware. Just buy a new one, and it's already there in the cloud. So, the manas, the buddhi, and ahaṅkāra—these are the three elements of what Patañjali Muni calls the cetaḥ. We say ceto-darpana-mārjanam. It's actually three instruments in one, which is what sometimes we just say, the mind. Western science doesn't really distinguish that much between the mind and the intellect, but there is a difference. According to Sāṅkhya philosophy, each one has a different function, as described. You can read about it in the Third Canto of the Śrīmad-Bhāgavatam, Kapila-deva teaching Devahūti. And therefore Kṛṣṇa says, "Purify it, fortify it." He's saying it again. It's a military statement, almost: "evaṁ buddheḥ paraṁ buddhvā, saṁstabhyātmānam ātmanā, jahi śatruṁ mahā-bāho." (BG 3.43) "Stand up and fight, Arjuna!" Make your intelligence strong. Don't get faked out by all the misinformation that comes into the senses from information affected by the lower modes of nature." And you can do that by reading Bhagavad-gītā every day. https://vedabase.io/en/library/sb/1/2/19/ https://vedabase.io/en/library/bg/3/43/ ------------------------------------------------------------ To connect with His Grace Vaiśeṣika Dāsa, please visit https://www.fanthespark.com/next-steps/ask-vaisesika-dasa/ ------------------------------------------------------------ Add to your wisdom literature collection: https://iskconsv.com/book-store/ https://www.bbtacademic.com/books/ https://thefourquestionsbook.com/ ------------------------------------------------------------ Join us live on Facebook: https://www.facebook.com/FanTheSpark/ Podcasts: https://podcasts.apple.com/us/podcast/sound-bhakti/id1132423868 For the latest videos, subscribe https://www.youtube.com/@FanTheSpark For the latest in SoundCloud: https://soundcloud.com/fan-the-spark ------------------------------------------------------------ #vaisesikaprabhu #vaisesikadasa #vaisesikaprabhulectures #spirituality #bhaktiyoga #krishna #spiritualpurposeoflife #krishnaspirituality #spiritualusachannel #whybhaktiisimportant #whyspiritualityisimportant #vaisesika #spiritualconnection #thepowerofspiritualstudy #selfrealization #spirituallectures #spiritualstudy #spiritualexperience #spiritualpurposeoflife #spiritualquestions #spiritualquestionsanswered #trendingspiritualtopics #fanthespark #spiritualpowerofmeditation #spiritualgrowthlessons #secretsofspirituality #spiritualteachersonyoutube #spiritualhabits #spiritualclarity #bhagavadgita #srimadbhagavatam #spiritualbeings #kttvg #keepthetranscendentalvibrationgoing #spiritualpurpose
This week's podcast features an interview with Andy Robertson, the veteran game critic who's launching Ludocene, a new kind of game discovery app. We also reflect on the launch of the Ultros: Design Works book and the podcast's forthcoming fifth birthday, including our community Kentucky Route Zero playthrough!Pre-Order the Ultros book: http://lostincult.co.ukKickstart the Ludocene app: https://www.kickstarter.com/projects/ludocene/ludocene-game-discovery-from-people-you-trustJoin the Patreon: http://patreon.com/gaminginthewildFollow the show on Bluesky: https://bsky.app/profile/gaminginthewild.bsky.socialFollow the Steam curator page (thanks to Dovetail for maintaining it!): https://store.steampowered.com/curator/43457463-Gaming-in-the-Wild-%2528unofficial%2529/Thanks for listening everybody! Onwards!(00:00) Musical intro(00:30) Pod begins(01:34) Ultros: Design Works is Go!(05:45) Podcast 5th Birthday & Patreon Drive(09:30) Andy Robertson on the Ludocene App
This week's episode is a review of Citizen Sleeper 2: Starward Vector. It's an ambitious, intelligent, heartfelt sequel, and the first must-play indie game of 2025. Also: many thanks to the show's biggest supporter Magic Mind! Get 45% off the Magic Mind bundle with with my link: https://www.magicmind.com/GAMINGLTJAN. Every order supports the podcast, and there's a no-questions-asked guaranteed refund if you don't like it! As always, thanks to all the show's 92 patrons - you, too, can support this podcast and get patron-exclusive bonus episodes at http://patreon.com/gaminginthewild. Find the podcast on social media via http://gaminginthewild.com. I'd like to hear from you! And finally, follow this Steam curator page made by podcast supporter Dovetail if you'd like to see when games your browsing come pod-recommended: https://store.steampowered.com/curator/43457463-Gaming-in-the-Wild-%2528unofficial%2529/ Thanks for listening!
Mark Johnson, Principal at Signal Architecture + Research sat down with two dear clients for whom we designed the Forest Pavilion home, built in collaboration with Dovetail. Our clients share their experience designing their first custom home, and how it has felt since they begun living there.
Are you always feeling busy, but not being productive? Then it's time to fix your schedule! To help you have more meaningful and profitable days at work, Kirk Behrendt brings back Robyn Theisen, one of ACT's amazing coaches, to share four scheduling hacks that will organize your time. To learn how you can produce more without working more days, listen to Episode 838 of The Best Practices Show!Learn More About Robyn:Send Robyn an email: robyn@actdental.com Follow Robyn on ACT's Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com Email the ACT Team for their free resources: info@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT's To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 838: https://www.youtube.com/@actdental/videosDownload ACT's Color Coding and Block Scheduling guide: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Color%20Coding%2c%20Block%20Scheduling%2c%20and%20Ideal%20Day%20Scheduling.pdfMain Takeaways:Don't just fill slots. Plan your day based on the revenue you want to generate.Schedule your high-production blocks in the first five hours of your day.Dovetail doctor time and assistant time to maximize productivity.Appoint team members to protect your schedule.Give assistants ownership of the schedule.Block out time for new patients.Snippets:0:00 Introduction.0:53 Why this is an important topic.2:53 Set a daily production goal.5:46 Block scheduling, explained.7:04 Have someone who protects your time.7:44 Are you overbooking your schedule?8:54 Don't override the power you give team members.9:47 Schedule high-production blocks in the first five hours.11:36 People will make time for what they value.13:29 Block out emergencies.14:35 Dovetail the dentist's and assistant's time.17:15 Block out time...
Big thanks to podcast supporter Magic Mind, who are offering listeners 45% off their concentration shots. A genuine endorsement from me: I take one every morning, and I love them. There's a no-questions-asked refund policy, so you've nothing to lose — give it a shot (pun absolutely intended) at https://www.magicmind.com/GAMINGLTJAN *** This week's episode is a look ahead at all the intriguing indie games coming out this year. In the roundup: Dragon Age - The Veilguard, Zelda: Echoes of Wisdom, and Balatro. See the video version of the main segment here to check out the games in action: https://youtu.be/Wjfc7bKO50I?si=wkT9jMHrGjkQLNgz. If you like this podcast, you can support it on Patreon. You get instant access to 15 bonus podcast episodes, and an invite to join the awesome patron community: http://patreon.com/gaminginthewild. Thanks to new supporters Michael, Glenn, Meisuko, and Garrick. Also thanks to loyal patrons and tier upgraders Juzzy, Zanem, and Andre, and boss tier patrons Hollow, Mike Sampier, and Shy Guy. And finally, thanks Dovetail for helping me organise the 2025 game release spreadsheet. Dovetail also maintains this Steam curator page, so you can see if games you're browsing come pod-recommended: https://store.steampowered.com/curator/43457463-Gaming-in-the-Wild-%2528unofficial%2529/ Thanks for listening everybody!
Master Brewer Hagen Dost delves into Dovetail Brewery's traditional brewing techniques, from open fermentation to coolships. Hagen starts by sharing his journey of getting into brewing, with an emphasis on his German heritage growing up and the sensory class that helped him develop skills that he feels would benefit any brewer. He then explains how he became a Certified Master Brewer and discusses traditional European brewing methods, including decoction and the use of a coolship. Plus: the art of identifying fermentation flaws, the science behind crafting classic European beer styles, the significance of the German beer purity law, and the shelf life you can typically expect from beer you buy at your local craft brewery. After the beer break, Haagen discusses their Wet-Hopped Hopfenlager, a lager brewed with freshly picked hops from Michigan, characterized by subtle hop flavors and a lack of bitterness. He also explains what a coolship does and why it's so rare, why some brewers prefer to serve full pours over flights, and the history of the lauter grant faucets behind Dovetail's bar. Plus: what piece of equipment is Dovetail actively using that used to belong to the oldest brewery in the world (and how did they acquire it)? Please help us make our podcast better by taking our listener survey at https://craftybrewerspod.com/survey About Dovetail Brewery: Located in the North Center neighborhood of Chicago, Dovetail Brewery specializes in continental European styles and traditional methods. Learn more on their website at https://www.dovetailbrewery.com/ — You can learn more about Crafty Brewers on our official website, https://craftybrewerspod.com — and support the show by picking up our amazing merchandise! Crafty Brewers is a production of Quantum Podcasts, LLC. Is your brewery or business looking to capture a loyal audience to drive business results with the power of podcasting? Then visit https://quantum-podcasts.com/ to learn more. Our executive producer and editor is award-winning podcaster Cody Gough. He insists that we tell you that in this episode, you'll learn about: craft beer, traditional European brewing, Chicago craft beer scene, Reinheitsgebot, coolship, double and triple decoction, sensory training, fermentation flaws, Reinheitsgebot, World Brewing Academy, Certified Master Brewer pin, Franconia breweries, Bavaria breweries, family-run breweries, Lagers, Hefeweizens, Wet Hopfenlager, Michigan hops, Czech-style Pilsner, Helles, Kolsch, Vienna, Maillard reactions, caramelization, direct fire kettle, trans-2-nonanol, open fermentation, Wet Hopfenlager, horizontal lagering, maltiness, ferulic acid rest, Lautergrant, Siebel Institute, Munich, Lambic, and beer sensory analysis.
This week's episode welcomes first-time guest Erik, aka Dovetail — a friend of the pod, and host of the Pages of Play podcast. His show focuses on video game stories, and so do his GOTY picks for 2024. Discussed in this episode show: Arco, Flintlock, Minds Beneath Us, Two Falls, Caravan SandWitch, 1000xRESIST, and Ultros. Follow Pages of Play on Bluesky — https://bsky.app/profile/dovetail.bsky.social — and find the podcast wherever you like to listen. You can support this show on Patron to join our Discord community and vote in the listener GOTYs: http://patreon.com/gaminginthewild. Thanks for listening!
Welcome to Growthmates with Kate Syuma — Growth advisor, previously Head of Growth Design at Miro. I'm building Growthmates as a place to connect with inspiring leaders to help you grow yourself and your product. Here you can learn how companies like Dropbox, Adobe, Canva, Loom, and many more are building excellent products and growth culture. Get all episodes and a free playbook for Growth teams on our brand-new website — growthmates.club, and press follow to support us on your favorite platforms.Listen now and subscribe on your favorite platforms — Apple, Spotify, or watch on YouTube (new!).In this episode, Kate speaks with Benjamin Humphrey, founder of Dovetail, who opens up about his shift from corporate design roles to the challenges and rewards of startup life. Benjamin's story began as a designer at Atlassian before taking the leap into the unknown to create Dovetail, a user-focused product built to simplify research and UX processes. He delves into the defining moments that guided his journey, as well as the challenges of moving from a structured corporate environment to the entrepreneurial world.—Dovetail's mission is to improve the quality of every thing through the power of customer insights. In only six years, Dovetail has grown to drive research innovation at over 3,700 organizations including big brands like Harvard Business, Universal, Deloitte, Porsche, Starbucks, Shopify, Atlassian, Shell and more. Dovetail was deployed early at global design software company Canva, who set up its customer insights hub. Canva's product team has used Dovetail since the very beginning to analyze customer research data, uncovering insights that improve their product's user experience. Try out and start collecting your insights here → www.dovetail.com—Brought to you by Command.ai — a user-focused platform offering an alternative to traditional popups or chatbots. Their AI “Copilot” answers questions, performs actions, and simplifies complex tasks. Use “Nudges” to guide users with timely, relevant messages, all within a no-code platform. Perfect for Product, Support, and Marketing teams to positively influence user behavior while respecting their needs:—Key highlights from this episode
Anneka Gupta is the Chief Product Officer at Rubrik, a leading B2B cybersecurity company. She previously spent 11 years at LiveRamp, where she was the President and Head of Product and Platforms leading product development and go-to-market operations and strategy. Anneka also sits on the board of directors for Tinuiti and teaches product management at Stanford University. In our conversation, we discuss:• Navigating “founder mode” dynamics in organizations• Navigating difficult personalities and aligning teams• The PM skill of summarization• Giving and receiving hard feedback effectively• The value of a positive mindset• Tips for breaking into product management• Much more—Brought to you by:• The Enterprise Ready Conference — For B2B leaders building enterprise SaaS• Command AI — AI-powered user assistance for modern products and impatient users• Eppo — Run reliable, impactful experiments—Find the transcript at: https://www.lennysnewsletter.com/p/becoming-more-strategic-anneka-gupta—Where to find Anneka Gupta:• X: https://x.com/annekagupta• LinkedIn: https://www.linkedin.com/in/annekagupta—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Anneka Gupta(01:43) Key mindsets for success(05:30) Managing energy for optimal performance(09:05) Founder mode(18:26) Becoming more strategic(27:54) The importance of decision-making(37:18) Navigating difficult personalities(41:38) Techniques for giving and receiving feedback(51:01) Transitioning into product management(54:56) Advice for aspiring product managers(59:39) Leveraging AI tools in product management(01:01:27) The power of a positive mindset(01:04:30) Lightning round—Referenced:• Founder Mode: https://paulgraham.com/foundermode.html• Building a long and meaningful career | Nikhyl Singhal (Meta, Google): https://www.lennysnewsletter.com/p/building-a-long-and-meaningful-career• The Skip community: https://www.linkedin.com/company/skip-community/• Rubrik: https://www.rubrik.com/• 5 essential questions to craft a winning strategy | Roger Martin (author, advisor, speaker): https://www.lennysnewsletter.com/p/the-ultimate-guide-to-strategy-roger-martin• Playing to Win: How Strategy Really Works: https://www.amazon.com/Playing-Win-Strategy-Really-Works/dp/142218739X• Thinking like a gardener not a builder, organizing teams like slime mold, the adjacent possible, and other unconventional product advice | Alex Komoroske: https://www.lennysnewsletter.com/p/unconventional-product-advice-alex-komoroske• Acquired podcast interviews Zuckerberg in San Francisco: https://transistor.fm/acquired-live/• Hema Mohan on LinkedIn: https://www.linkedin.com/in/hemamohan/• Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity: https://www.amazon.com/Radical-Candor-Kick-Ass-Without-Humanity/dp/1250103509• Radical Candor: From theory to practice with author Kim Scott: https://www.lennysnewsletter.com/p/radical-candor-from-theory-to-practice• LiveRamp: https://liveramp.com/• Product Management class at Stanford: https://www.gsb.stanford.edu/experience/learning/experiential-learning/action-learning-program/product-management• Figma: https://www.figma.com/• Dovetail: https://try.dovetail.com/• The Remarkable Advantage of Abundant Thinking: https://review.firstround.com/the-remarkable-advantage-of-abundant-thinking/• The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers: https://www.amazon.com/Hard-Thing-About-Things-Building/dp/0062273205• Brandon Sanderson's books: https://www.amazon.com/stores/Brandon-Sanderson/author/B001IGFHW6• Fallout on Prime Video: https://www.amazon.com/dp/B0CN4HV16N• Thunderbolt 4 ( 3-meter cable): https://www.apple.com/shop/product/MW5H3AM/A/thunderbolt-4-usb%E2%80%91c-pro-cable-3-m• Isaac Asimov: https://en.wikipedia.org/wiki/Isaac_Asimov• The complete Foundation series: https://www.amazon.com/Complete-Asimovs-Foundation-Foundations-Prelude/dp/B01EFDEMS8—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe
This packed episode includes the Golden Joysticks nominees, some first thoughts on The Plucky Squire, and some final thoughts on Balatro and Star Wars Outlaws. In the roundup: Stardiver, Frostpunk 2, NanoApostle, Phoenix Springs, Drive Rally, Mouthwashing and Clickholding. And as always, thanks to all the show's patrons - support this pod and get extra bonus podcasts at http://patreon.com/gaminginthewild. You can come say hi on Twitter, Instagram, YouTube and Twitch - links at http://gaminginthewild.com. And check out this Steam curator page made by podcast supporter Dovetail: https://store.steampowered.com/curator/43457463-Gaming-in-the-Wild-%2528unofficial%2529/ Music this week: The Plucky Squire - Cosmic, Peace In Zip's Mug, Sunset / Balatro Theme / Night In The Wood - Possum Springs Thanks for listening!
Chicago-based nonprofit leader, social entrepreneur, and trailblazer in the field of fatherhood, Sheldon Smith is the Founder of “The Dovetail Project”, one of the country's premier fatherhood initiatives. In the past six years alone, he has raised nearly $5 million for the organization's programming serving young fathers ages 17-24 in the City of Chicago and you have committed his life to rewriting the narrative of Black fatherhood. 0.00: The lottery of your parents 4.00: Importance of positive male role models 7.00: Early fatherhood for Sheldon & leaving a legacy 11.00: Life as a young man in Woodlawn 17.00: Early mentor in Dr. Joseph Strickland 24.00: Gaining energy from his family 33.30: Grit to overcome our Past 38.00: Taking Accountability for his Mistakes 42.00: Narrative for Young Fathers 50.00: Felony street law component of Dovetail Project 56.00: Fatherhood advice for Sheldon Learn more about The Dovetail Project: https://thedovetailproject.org/ Until next time, love and good vibes. Podcast Website: https://enterthelionheart.com/ Check out the latest episode here: Apple Podcast: https://podcasts.apple.com/us/podcast/enter-the-lionheart/id1554904704 Spotify: https://open.spotify.com/show/4tD7VvMUvnOgChoNYShbcI
In this episode, Fund/Build/Scale host Walter Thompson interviews Benjamin Humphrey, CEO and co-founder of Dovetail, a customer insights hub based in Sydney, Australia. They discuss the challenges of hiring for a bootstrapped company, early customer acquisition strategies, and the impact of local networking when starting up far from major tech hubs like Silicon Valley. Benjamin shares his journey from being a lead designer at Atlassian to founding Dovetail, emphasizing the importance of building strong customer relationships and adapting products to solve real-world problems. The episode also explores managing distributed teams, transitioning from bootstrapped to funded, and leveraging AI to enhance business operations. Lastly, Humphrey offers advice on maintaining focus and managing expectations in a startup environment, particularly for those starting up outside the traditional tech hotspots. EPISODE BREAKDOWN (03:26) How Dovetail's customer insights hub works. (05:14) “I'd always wanted to start a company.” (9:19) “I got permission to basically start hacking on this little startup idea that I had in my spare time.” (13:55) “We tossed around with the idea of co-CEO for a while.” (14:24) “Being kind of at the arse end of the world means that you're forced into being this no-touch PLG business." (23:24) “The design team is the best-placed team to figure out what the holistic solution is that's gonna solve for the requirements of individual customers.” (26:50) How he promotes a cohesive culture across widely distributed teams. (30:01) Relocating teams between Sydney and SF, annual retreats. (33:47) “We only started doing paid ads about six months ago.” (36:28) “I'm actually our Australian sales rep at the moment.” (39:10) How hiring challenges led Benjamin to revisit his stance against VC funding. (43:40) Tall poppy syndrome is real in Australia, but “you just have to develop a thick skin as a founder.” (48:29) “And then you realize if you start hiring people, you have to do management.” (52:39) His future plans for Dovetail. (56:30) How AI integrates into his vision for the company. (1:00:26) What he's looking for as an angel investor, final thoughts. Runtime: 01:03:59 LINKS Benjamin Humphrey Dovetail Blackbird VC Atlassian Just Ask!: 7 simple steps to unlock the power of clients, generate referrals and double your business, Graham Eisner Why You Only Need to Test with 5 Users, Jakob Nielsen Putting a Bolder Face on Google, The New York Times Subscribe to Fund/Build/Scale
In this episode, Steve Larosiliere interviews John Bohman, a carpenter and furniture maker. John shares his journey of starting and growing his business. He discusses the challenges he faced, the mistakes he made, and the lessons he learned along the way. Bohman emphasizes the importance of finding one's specialization and focusing on it, as well as the value of word-of-mouth marketing and building a strong reputation. He also highlights the significance of work-life balance and the impact of family on his success. Bohman shares his passion for creating unique, custom furniture pieces and his joy in making sales and seeing clients excited about his work. Key Takeaways: Finding a specialization and focusing on it can lead to business success.Word-of-mouth marketing and building a strong reputation are effective for attracting clients.Maintaining work-life balance is crucial for overall success and well-being.Passion for the work and the joy of making sales can drive motivation and satisfaction.Learning from mistakes and continuously improving are essential for growth and success. Chapters: 00:00 Introduction and Background 03:39 Defining Success and Finding Specialization 07:19 Balancing Work and Life 12:51 The Importance of Reputation 19:31 Learning from Mistakes and Building a Business 24:13 Passion for the Work and Making Sales 28:32 Future Plans and Expansion 29:05 Conclusion Get a FREE Trial to our Woodpreneur Network Community and get the skills, network, and mentoring to level up your business join here: https://woodpreneurnetwork.com/ Connect with John at: https://www.instagram.com/dovetail_furniture_company/
It's the start of a new month, so this week's pod takes a look at the top games that are coming out in September. We also recap the Nintendo Direct news, and talk more about Star Wars Outlaws. And as always, thanks to all the show's 75 patrons - including boss tier patrons Schei Guy and Mike Sampier. Support this pod and get extra bonus podcasts at http://patreon.com/gaminginthewild. You can come say hi on Twitter, Instagram, YouTube and Twitch - links at http://gaminginthewild.com. And check out this Steam curator page made by podcast supporter Dovetail: https://store.steampowered.com/curator/43457463-Gaming-in-the-Wild-%2528unofficial%2529/ Music this week: Grass Valley from Islets / Mushroom Forest from Hauntii / Star Wars Outlaws theme / Possum Springs from Night In The Woods. Thanks for listening!
I've been quietly playing Star Wars Outlaws all week, and dying to share some thoughts about it! It's good guys, and if you love original Star Wars and a bit of comfort food open world Ubi-stuff, you might be in for a treat. And as always, thanks to all the show's 76 patrons - support this pod and get extra bonus podcasts at http://patreon.com/gaminginthewild. You can come say hi on Twitter, Instagram, YouTube and Twitch - links at http://gaminginthewild.com. And check out this Steam curator page made by podcast supporter Dovetail: https://store.steampowered.com/curator/43457463-Gaming-in-the-Wild-%2528unofficial%2529/ Music this week: Stowaway from Armored Core VI, various tracks from Eco One, Possum Springs from Night In The Woods Thanks for listening!
Welcome back to the DC Beer Show! This episode, DCBS-106, is brimming with beer buzz and culinary delights as our hosts Brandy Holder, Michael Stein, and Jacob Berg dive into the vibrant beer scene with esteemed guests Chef Janny Kim and head brewer Rob Fink from Jailbreak Brewing Company. First, the hosts catch up on their latest beer escapades, with Brandy sharing her love for Other Half's boxcar and Mike toasting with a Dovetail pils. Jacob takes it up a notch with the Sunrider Imperial Pilsner from Dynasty Brewery, gearing up for their anniversary bash in Ashburn.The convo shifts to Jailbreak Brewing Company's exciting blend of top-notch beers and gourmet cuisine. Chef Janny Kim spills the beans on joining Jailbreak and elevating their food game with Michelin-quality dishes in an office park setting. Meanwhile, Rob Fink elaborates on how impeccable food influences his brewing creativity, making everything from everyday wings to dry-aged tuna sing in harmony with their beers.The hosts can't help but gush over upcoming events, like Snallygaster, and local brewery happenings, including a festive October Forest Fest in Powhatan, Virginia, and a big beer release party at Penn Druid in Sperryville. They stress the importance of connecting with your community brewers and indulging in these awesome local celebrations.The episode rounds out with a heartfelt thank you to the Jailbreak team for their hospitality and a reminder for listeners to support their local beer scenes. Plus, a special shout-out to their Patreon supporters—because the love of beer is best shared together.So, grab your favorite pour, settle in, and let's toast to another fantastic episode of The DC Beer Show! Cheers! Thanks to our monthly supporters Josh Ellen Daniels Juan Deliz Mike Lastort James Wisnieski Brian Minch Chris Frome Jon Gilgoff Sam Chip Tory Roberts Steven M Quartell Chris DeLoose Lauren Cary Amy Crone Clifton B Scott Pavlica Greg Antrim jeffrey garrison Joshua Learn Alexis Smith A t Dan Goldbeck Anthony Budny Greg Parnas Frank Chang Mikahl Tolton Kim Klyberg Chris Girardot Alyssa jeffrey katz Andrew MacWilliams Jamie Jackson Meegan Mike Rucki Jason Tucker Nick Gardner Amber Farris Sarah Ray Peter Jones Michael Rafky Brad Stengel Matt Winterhalter Bill and Karen Butcher Jordan Harvey Justin Broady Stephen Claeys Julie Verratti DFA Howie Kendrick
This week we hang out at Dovetail, EJ contemplates barrel-rolling Italian plumbers, and Steve enjoys a Festweiss. Join us as we dive into the VP race, the charming Tim Walz, and the perils of actually listening to Trump's speeches. We got all the hot takes and hot dishes you can handle!
This week's show rounds up arcade shooter One Btn Bosses, pixel RPG Arco, an early glimpse at Mika & The Witch's Mountain, sci-fi racer Phantom Spark, and the Star Wars: Bounty Hunter remaster. As always, thanks to all the show's 74 patrons - support this pod and get extra bonus podcasts at http://patreon.com/gaminginthewild. Extra special thanks to boss tier patrons Schei Guy and Mike. You can come say hi on Twitter, Instagram, YouTube and Twitch - links at http://gaminginthewild.com. And check out this Steam curator page made by podcast supporter Dovetail: https://store.steampowered.com/curator/43457463-Gaming-in-the-Wild-%2528unofficial%2529/ Music this week: Syouki Takahashi - Cinematic Atmosphere / Arco - Credits / Night In The Woods - Possum Springs (0:00) Intro Music (00:21) Start (04:38) Arco (06:12) One Btn Bosses (12:55) Mika & The Witch's Mountain (22:14) Star Wars: Bounty Hunter (25:09) Phantom Spark (30:30) Outro Thanks for listening!
In this episode, I look back at the way furniture and other items were built by craftsmen. Sadly, the use of chipboard, MDF and plastic has replaced quality materials. Dovetail joints in furniture have been replaced by wood glue and staples. I also chat about cars, 1960s girls, music... Please, join me this Sunday.
The following guest sits down with host Justin White:• Craig Good – Chief People Officer, Dovetail MortgageBuild a Successful Broker Shop by Mentoring, Engaging and Motivating Loan OriginatorsAfter nearly 3 decades in the mortgage business, Craig Good is embracing the opportunity to pay all his knowledge forward. In the process, he's helping build a broker shop that is growing every year. How can mortgage brokers set their originators up for short- and long-term success? Listen to Episode 77 of Good. Better. Broker. as we find out the mindset it takes to succeed in a commission-only job.In this episode of the Good. Better. Broker. podcast, you'll learn how to scale your business by being boots on the ground with your originators.In this episode, we discuss ...• 1:46 – Craig's leadership style• 2:30 – how Craig keeps his company's originators motivated• 4:10 – Dovetail's onboarding process• 5:10 – how Craig keeps originators engaged• 6:26 – recruiting younger and inexperienced loan originators• 7:32 – why having a mix of experienced and inexperienced LOs works well• 9:22 – how Dovetail's investment in technology has impacted growth• 11:40 – navigating tripping points in the loan process• 13:11 - what it takes to succeed in a commission-only job• 14:45 – how the company's values contribute to its production• 17:08 – the importance of bringing younger people into the business• 18:51 – Craig's advice for leaders on scaling successfullyResources mentioned in this episode:Brian Buffini CoachingSuccess TrackPA+Show Contributor:Craig Good Connect on LinkedInConnect on FacebookConnect on InstagramJustin White is UWM's in-house brand journalist and the host of the daily news video, Inside Pass. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.Connect with Justin on LinkedIn, Instagram or TwitterConnect with UWM on Social Media:• Facebook• LinkedIn• Instagram• Twitter• YouTubeHead to uwm.com to see the latest news and updates.
This week's episode is a grab bag of forthcoming and recently released indie games, including: Arco, Phantom Spark, Nobody Wants To Die, Dungeons of Hinterberg, and Creatures of Ava. Links mentioned: So Videogames Episode 400: https://gamecritics.com/brad-gallaway/so-videogames-episode-400/ Pages of Play 1000xRESIST episode: https://open.spotify.com/episode/2jRlJXOdBz3tguXtkyGRs1?si=lAMUuSz9RcmVYn5I9eXMwg My guest spot on the Pre-Order Bonus show: https://www.patreon.com/posts/indie-w-gaming-107983517 And as always, thanks to all the show's 74 patrons - support this pod and get extra bonus podcasts from $1 a month at http://patreon.com/gaminginthewild. You can come say hi on Twitter, Instagram, YouTube and Twitch - links at http://gaminginthewild.com. And check out this Steam curator page made by podcast supporter Dovetail: https://store.steampowered.com/curator/43457463-Gaming-in-the-Wild-%2528unofficial%2529/ Music this week: Nobody Wants To Die Theme / Hinterwald Dungeons Explore from Dungeons of Hinterberg / Neon Wants A Drink from Nobody Saves The World / Possum Springs from Night In The Woods Thanks for listening!
Providing great customer experiences requires deep knowledge about your customers. In this episode of The Ticket, Serena Chan, Research Advocate of Customer Experience at Dovetail, discusses how to conduct the right type of research and apply it to your CX. She talks about leveraging data effectively, balancing intuition with customer knowledge, and how to make sense of customer insights.
Intercom's Senior Director of Human Support Bobby Stapleton and VP of Customer Support Declan Ivory discuss the different strategies for getting buy-in from your execs when adopting AI-first customer service. We also hear the experiences of Constantina Samara, Head of Support at Synthesia, and Pat Barlow, Support Lead at Dovetail.Watch this episode on YouTube:
We love to hear from listeners and contacting us is easy here. We offer these shows for free. If you think it's worthy of a small contribution, we sure would appreciate it. This is Episode 1 of Season 5. For this show, I'm speaking on behalf or maybe I should say as half. Half of the interview crew for this podcast. Jec and I have had a hiatus and Jec is still doing her thing and enjoying summer. She'll be back later this season. I thought I'd make this a short episode to let you know what I've been up to and to ask you what you've been up to. As I mentioned, we love hearing from listeners and, as always, folks who get in touch with us with feedback or suggestions for guests and topics are in the running for freebies. Thanks to our title sponsor, Lucerne Farms, producers of quality forage feeds, extremely handy and healthy bales of alfalfa, timothy, and grass blends. A great addition or substitute for your hay or grass and way better than grain. They also make products for your stalls and chickens. Check them out at lucerne farms com Also, a shout out to a clothing company that's putting a trot in our steps lately: Dovetail, a women-owned maker of tough, very horse-rider friendly pants. Try the bootcut jeans – stretchy, durable, and they look good. Since our last episode for Season 4, I've been working on several projects. I have been day working for a rancher here in Montezuma County. That means I do a bit of everything. Lately, there has been a lot of fencing and moving cows. My go-to gelding, Ray, has an injury, so my younger, greener horse, Table, has been relied on quite a bit. There is a silver lining in Ray's injury, I try to tell myself, because really, as a young horse in training, Table should be ridden a lot. We have had our circus moments, but mostly I'm very pleased with his progress. He's becoming more patient and confident. And he's able to do more, like open gates, side pass, move through thick brush without freaking out, and ride away from buddies without freaking out. We took a spill the other day when, in the midst of trotting a big circle, we went down in a big gopher hole. I hurt my cheek (it looked like I got into a bar fight) but anyway, I was really pleased that Table trotted a few steps and then waited for me to collect myself. Way better than a few months ago, when I think he would have bolted and headed for the next county. So, even though it was painful and unfortunate, I counted that moment as a win! Table has been behind cows several times and while he's not “cow-y” (like cow-bred quarter horses who pin their ears and love to boss around cattle), he's engaged with what's going on and, surprisingly, is not flustered by the process of moving cows, fetching cows, and all the things you tend to do when handling cattle in open spaces and then smaller confines, like pens and corrals. He does get more stressed and more excited when other horse and rider pairs are involved. I think some of that can be attributed to me getting more amped when there are other horse and rider pairs. You know how that goes, right? Many of us horse owners are also dog owners, so I'll let you know that I'm also bringing up a young dog this year. His name is Chuck. He's mostly border collie and he's eight months old. He's seeing some cows and has come along when we're working them a few times. He knows down. He comes when he's called. And he's pretty excited about the cattle. I've been watching Chuck as he watches my adult dogs work. It's pretty cool to see and be part of this on-the-job training. My job, as I see it, is to keep him safe and give him a long leash, figuratively speaking. That is, to not scold him too much when he does something wrong and to really praise him when he does something right, like staying in a down position even when he'd rather be getting after cows or moving a cow correctly and not overdoing it. How has your summer been going? As I've returned to podcasting responsibilities, I've been thinking about its title. Best Horse Practices. Do you have any best horse practices that are top of mind lately? Do you have any worst horse practices that are top of mind lately? I'm laughing here because I think very few of us are perfect all the time. I think, in fact, that many of us advocate for best practices, for being safe rather than sorry, for taking our time and doing it right, for being deliberate and intentional. But, at the end of the day, or sometimes, in the middle of the day, when rain has started and you're tired from a fitful night, or stressed by too many things to do, well, we can slump toward worst horse practices. We might cut a corner or do something in haste, something we know better not to do, like tying a horse to something insecure (that would not stay put if the horse pulled back) or, like leaving a gate open because we're coming right back. 9 times out of 10, we get away with it. But then there is always that time when you don't. I mentioned this to my friend, Jessica Munn, who helped me start Table and who I've mentioned before on this show. She had some great ones, which I'll share here as a primer to get you thinking about these oops-y elements of your horse time: - Inappropriate riding attire – like riding in Crocs. - Riding alone without telling anyone where you're going, when you should be back, or sharing your location. - Using poor tack. Like cheap gear or gear that's been weakened by overuse or weather. This kind of gear will fail you when a wreck unfolds or it might be the reason a wreck unfolds. - Using treats. - Tying knots that tighten when they get pulled on. That's what “quick release” slip knots do. Instead, learn how to tie a bowline knot. - Not training a horse to stand tied for long periods of time. - Tying a horse by the reins. - Getting in the trailer when loading a horse, instead of sending him in. - Drinking alcohol and riding. - Not putting enough time and practice into a horse and its work and then expecting things to go well. - Having horses encroach on your personal space. Thanks for these, Jess! What are your worst horse practices? Send them my way. Part of my summer this year has been busy with work as producer on Confluence: DogHorseCowHuman. That's the working title of a short film project directed by Beau Gaughran (who, by the way, has filmed all the Best Horse Practices Summit presentations). Confluence tells the story of these four species and their intertwining lives on the range. It will be a 10-12 minutes short film and we'll be entering it in film festivals this fall. So stay tuned for more news around that. Thanks to Redmond Equine and Pharm Aloe – for generously sponsoring our show. Check out Pharm Aloe's aloe pellets which you can simply sprinkle on your horse's feed and Redmond's Rock on a Rope which you can simply hang on a fence. We think you'll love ‘em. Also thanks to Patagonia WorkWear for their continued support. Give us feedback, suggest a topic or guest, or make a donation and you'll be automatically entered to win one of two free Patagonia WorkWear items that we give away every month. Redmond Equine is sending a complimentary syringe of Daily Gold Stress Relief to everyone who drops a tip in our donation jar. Pretty cool and a $15 value. If you get something of value from our podcast, please consider making a donation. We sure would appreciate it. That's it. Another episode in the can and out of the barn. Thanks for listening y'all.
Welcome back to The DC Beer Show! This episode is a deep dive into the ever-evolving world of craft beer with your amiable hosts, Jacob Berg, Michael Stein, and Brandy Holder. They're joined by Justin Desmarais, our insightful guest from Allied Beverages, who has some exciting news and industry secrets to share.Brandy kicks things off by giving a warm shoutout to Justin and the fantastic reputation Allied has earned within the industry. Justin then takes the mic to introduce us to Allied's unique approach to distribution. He explains the notable difference Allied provides by offering release letters to breweries, ensuring they're not tied down to lifetime contracts, a practice that's indeed refreshing in the DC beer community.We get a taste of Justin's favorite styles—Czech pils and northern German pils—before diving into what he's currently sipping, a special release from Dovetail, one of the many acclaimed breweries Allied distributes. Allied's fine reputation is further extolled through mentions of brands they proudly distribute, like Fox Farm and Schilling.Amid the chatter, promising upcoming releases in DC and North Virginia, such as Wayfinder and Fox Farm, grab our hosts' attention, promising us exciting new brews on the horizon.Brandy reveals her go-to beers: Iron Simms, a peach chamomile saison, and Rights of Spring, a ginger honey lager, both from black-owned breweries—keeping diversity and representation in our glass. Michael shares his love for Senate beer, particularly a historical Senate Mertzen that's soon to be released.Jacob, not to be left out, describes the eclectic flavors of Anxo's Quince Dry Cider giving us an impromptu tasting note of its tropical citrusy funk.An intriguing discussion unfolds about the pandemic's impact on keg sales and the refreshing variety of beers now available. And speaking of closures, we bid a bittersweet farewell to Birch and Barley, a beloved beer-centric fine dining spot, giving way to Mallard—a new venture by chef Hamilton Johnson.Amid the fun and flavorsome discussions, don't miss the heads-up for the July beer share on Sunday, July 21st, with a special request for brown ales in honor of Brandy's birthday. Plus, a tease of potential guest appearances by Brie, Thor, and Josh over at Right Proper Brookland, rounds off the episode on a rather exciting note.So pour yourself a cold one, cozy up, and join us for an episode brimming with insights, laughter, and, of course, great beer on The DC Beer Show! And remember, for more on events, join us at dcbeer.com/events or support the cause at dcbeer.com/patreon. Cheers! Thanks to our monthly supporters Ellen Daniels No Crying In Baseball Juan Deliz Mike Lastort James Wisnieski Brian Minch Chris Frome Jon Gilgoff Ryan J. Dobens Sam Chip Tory Roberts Steven M Quartell Chris DeLoose Lauren Cary Amy Crone Clifton B Scott Pavlica Greg Antrim jeffrey garrison Joshua Learn Alexis Smith A t Dan Goldbeck Anthony Budny Greg Parnas Frank Chang Mikahl Tolton Kim Klyberg Chris Girardot Alyssa jeffrey katz Andrew MacWilliams Jamie Jackson Meegan Mike Rucki Jason Tucker Nick Gardner Amber Farris Sarah Ray Michael Rafky Brad Stengel Matt Winterhalter Bill and Karen Butcher Jordan Harvey Justin Broady Stephen Claeys Julie Verratti DFA Howie Kendrick
This week is a conversation recorded at Notch Brewing, during the Forever Lager Festival. In a moment you'll hear from the brewers Wild East Brewing, Working Draft, and Dovetail, a bunch of cool brewers doing cool things. For more Drink Beer, Think Beer check out All About Beer.Host: John HollGuests: Jenny Pfafflin of Dovetail Brewery, Clinton Lohman of Working Draft Beer Co., and Brett Taylor of Wild East Brewing.Sponsors: All About BeerTags: Lager, Brewing, Rice, Hazy IPA, FestivalPhoto by Andy Crouch
This week's podcast covers the June '24 Steam Next Fest, with a roundup of over 30 exciting forthcoming indie games. We also have some Best Of The Fest picks from myself, and the podcast Discord community vote. In the roundup: Still Wakes The Deep, Surmount, Star Stuff, and the Nintendo Direct news. You can support this show and join the community at http://patreon.com/gaminginthewild, and find social links and so forth at http://gaminginthwild.com. Thanks to patron Dovetail for organising the Patreon vote. Check out their new podcast Pages of Play: https://open.spotify.com/show/3yHrOPlMwAvWhl2Tq153GZ?si=j40dky-VQ4mSWNgY-zEsfg Music: Syouki Takahashi - Stroll (via Pixabay under Creative Commons), various tracks by Rhys Lindsay from Exo One, Possum Springs from Night In The Woods
In this week's episode I will be discussing how to sell niche jewelry with confidence with my special guest Alex Camacho of Acid Queen Jewelry. Alex crafts unique statement pieces and every day armor inspired by art nouveau, nature, and mysticism. Since 2011, her Idyllwild-based brand has evolved from found object designs to intricate wearable art using traditional metalsmithing and wax techniques. Each piece celebrates strength, magic, and self-expression.Thank you to episode sponsor Dovetail. Save $10 on your order with code METALSMITHSOCIETYMentioned During the PodcastStamped app for product reviews + UGC: https://stamped.io/Smile app for loyalty rewards programs: Smile.ioFind Alex OnlineYou can follow Alex on Instagram at @acidqueenjewelryYou can visit her Patreon to check it out or join at: https://www.patreon.com/AcidQueenJewelryYou can find her jewelry and merch at acidqueenjewelry.comSupporting The PodcastPlease follow the podcast and leave a rating and review!Join my Patreon as a supporter or with a free membership! patreon.com/metalsmithsocietyFollow Metalsmith Society for all the jewelry tips: https://www.instagram.com/metalsmithsocietyMusic attribution: Stock Music provided by RomanSenykMusic, from Pond5
This week, we braved the beautiful weather to record at Dovetail, despite some tech hiccups. We discussed the big news: Trump's 34-count felony conviction. We also chatted about misinformation, disinformation, and everything in between. Cheers!
This is a Sponsor Showcase episode, sponsored by Vanta. Security and compliance are so important. But as a founder, sometimes they can seem like an expensive distraction. What if we told you there are ways to massively reduce the cost of building strong security in your product? And even better, to turn that investment into a selling point to help scale your business? In this episode of TSP, Yaniv is joined by Nathan Miller from scale-up phenomenon Dovetail and Rob White from Airtree, one of Australia's leading VCs to talk about the power of Vanta to do exactly that. Listen in to learn:
Welcome to another empowering episode of the Full Frontal Living Podcast. Join us as we dive into a compelling conversation with Alexis Dean, founder of the Dovetail community, about the transforming power of intentionally crafted communities for women entrepreneurs. In this episode, we explore the nuances of building a safe, inclusive space where deep conversations flourish, barriers are broken, and values align, promoting personal and professional growth. Key Takeaways: The Art of Intentional Community: Alexis Dean talks about the importance of intentionally structuring communities to facilitate safe spaces for meaningful discussions and equal voices. (00:22:47) The Power of Choice: Lisa Carpenter emphasizes the significance of selecting communities that resonate with our desires and the environments where we thrive. (00:23:49) Inclusivity in Communities: The hosts discuss how Dovetail welcomes non-binary and transgender individuals and is designed with inclusivity at its core. (00:24:34) Disrupting the Norm: Creating a women-only community can be seen as disruptive, but it's about having a clear mission and developing a group founded on shared core values. (00:25:11) Leading from the Heart: Both hosts highlight the feminine approach to business, which prioritizes values-based actions and leading with empathy. (00:28:08) Aligning Values with Work: Learn how aligning your business decisions with your personal values can foster belongingness and resilience during challenging times, like those experienced during COVID. (00:29:20) Gender-Specific Networking: Alexis and Lisa discuss the unique challenges women face in a masculine-dominated business world and how female-centric spaces can nurture different styles of connecting and networking. Join the Dovetail Community: Listeners are encouraged to visit dovetail.community to learn more, apply, or book a call with Alexis Dean. Authentic connections are just a conversation away. Connect with Alexis Dean: Instagram: https://www.instagram.com/alexis.dovetail/ and https://www.instagram.com/dovetailcommunity/ Visit: https://dovetail.community Subscribe and Share: If you're inspired by our discussion on community and choice, please subscribe to the Full Frontal Living Podcast here and share this episode with someone who could benefit from joining a community like Dovetail. Thank you for listening, and remember, your power to choose your community is a tremendous force in shaping your life and career. Find out more about Lisa's Whistler, BC Retreat in September 2024! There are a few spaces remaining HERE Lisa is currently accepting applications for her 1:1 Reclamation Coaching www.lisacarpenter.ca/wwm to book your 30-min complimentary call. To connect with Lisa on IG To connect with Lisa on FB And if you wouldn't mind, please leave a rating and review of the podcast if you haven't already done so. Thanks so much for your support!
We love to hear from listeners and contacting us is easy here. We offer these shows for free. If you think it's worthy of a small contribution, we sure would appreciate it. This is Episode 27 of Season 4. In it, Jec and I have a fun On the Fence conversation in which we talk some about identity and, mmm, maybe a bit of barn politics and shenanigans that we sometimes see in horse communities. The topic came up when I was listening to an interview that Ezra Klein did with Agnes Callard, a professor at the University of Chicago. Oh, and we also give a nod, or maybe a shake of the head, to the cover art for Beyonce's new country album, which has, of course, a horse on it. Thanks to our title sponsor, Lucerne Farms, producers of quality forage feeds, extremely handy and healthy bales of alfalfa, timothy, and grass blends. A great addition or substitute for your hay or grass and way better than grain. They also make products for your stalls and chickens. Also, a shout out to two clothing companies who are putting a trot in our steps lately: Kuhl and Dovetail. We're trying out a stretchy jean jacket as well as a fleece-lined vest from Kuhl. And we are absolutely loving the boot cut jeans from Dovetail. It's been a good season! We're one of the top horse podcasts and we consistently rank well in the natural sciences category of podcast. Thank you so much for your enthusiasm, for recommending us to friends, and for being in touch. Jec and I really love the many connections we've made with listeners and appreciate what we see as two-way conversations. Thank you! Thanks to Redmond Equine and Pharm Aloe – for generously sponsoring our podcast. Check out Pharm Aloe's aloe pellets which you can simply sprinkle on your horse's feed and Redmond's Rock on a Rope which you can simply hang on a fence. We think you'll love ‘em. Also thanks to Patagonia WorkWear for their continued support. Give us feedback, suggest a topic or guest, or make a donation and you'll be automatically entered to win one of two free Patagonia WorkWear items that we give away every month. Redmond Equine is sending a complimentary syringe of Daily Gold Stress Relief to everyone who drops a tip in our donation jar. Pretty cool and a $15 value. If you get something of value from our podcast, please consider making a donation. We sure would appreciate it.
The Impact of “Customer Research” on Achieving Customer Success Shep Hyken interviews Sara Caldwell, VP of Customer Experience at Dovetail. She talks about the importance of everyone in the company being involved in customer research to understand and meet customer needs. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is it essential for companies to understand the specific needs of their customers? How can unstructured data from customer conversations be transformed into actionable insights? How can companies use conversational research to gain insights and improve the customer experience? How can companies effectively leverage customer feedback from call center recordings for improvements? How do companies use customer feedback to enhance products and services and better serve customers? Top Takeaways: Customer success in any business is about making your customers successful so that they can, in turn, be more successful with their clients. It means understanding your customers' core needs and matching them to a solution. The goal is to focus on how often the product or service is used and how it helps the customer succeed in their role and achieve their objectives. Researching customer insights is not limited to a specific role or department. It's something that everyone in a company can do to help improve products and services. This allows various teams in a company to learn more about their users and build their products or services accordingly. Organizations are increasingly recognizing the importance of understanding customer feedback to inform decision-making. By analyzing and understanding customer conversations, companies can gain valuable insights that inform product development, customer support enhancements, and overall business decision-making. Self-service customer support is becoming increasingly important. Many customers prefer to resolve their issues without interacting with a support team. Companies must create a seamless customer experience where customers can find answers to their questions without interacting with a support representative. Transforming complex, unstructured data into actionable insights is key to helping teams build products their customers love. This involves taking conversations with customers and consolidating them into understandable insights. By making customer insights accessible and actionable, organizations can continually leverage this information to enhance their products, services, and support systems. Plus, Sara shares what every customer success manager needs to know. Tune in! Quote: "If you're confident in your resources and abilities to truly excel in providing a remarkable customer experience, and it fulfills a customer need while setting you apart in the market, then it's worth prioritizing." About: Sara Caldwell is the VP of Customer Experience at Dovetail. A science school teacher by background, she transitioned into customer service and experience, gaining valuable insights and skills at companies like Asana, Reforge, and Neverware. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices
Sarah Caldwell is the Global Head of Customer Success and Experience at Dovetail, where she brings a wealth of experience in customer service, gleaned from her tenure at Asana, Reforge, and Neverwhere. With a passion for nurturing young talent, Sarah volunteers at universities and Breakthrough Consortium, empowering underrepresented students on their journey to college. An advocate for female representation, Sarah is often found speaking at events about women in tech and customer service, highlighting how women can amplify the customer voice and ensure a delightful user experience tailored to diverse business needs. With her diverse background and multifaceted approach, Sarah champions the importance of customer-centricity, aiming to bridge the gap between customer insights and product development. Through her work, she strives to enhance the quality of every interaction and decision, fostering business growth and customer satisfaction. Key Takeaways 1. Customer-Centricity is Key: Sarah emphasizes the importance of understanding the customer's perspective at every touchpoint in the business, from initial interaction to retention, to drive business success. 2. Democratization of Research: There's a shift towards involving everyone in the organization in customer research, blurring the lines between formal research teams and informal customer conversations, leading to a more collaborative approach to understanding customer needs. 3. Early Integration of Research in Decision-Making: Incorporating customer research early in the product development process helps avoid costly mistakes down the line. 4. Centralized Data for Informed Decision-Making: Utilizing tools like Dovetail enables companies to consolidate customer data into a centralized repository, facilitating data-driven decision-making and streamlining research processes for more efficient outcomes. 5. Continuous Learning and Adaptation: Building a culture of continuous learning and adaptation based on customer feedback is crucial for staying agile and responsive to evolving customer needs. Timestamps [00:06:12] Sarah shares insights on the shifting landscape of customer research, emphasizing the democratization of research processes and the importance of involving all stakeholders in understanding customer needs. [00:12:45] The early integration of customer research in product development, highlighting its role in mitigating risks down the line. [00:18:20] Sarah discusses the significance of centralized data platforms like Dovetail in streamlining research processes and enabling data-driven decision-making across organizations. [00:25:03] The conversation concludes with Sarah underscoring the importance of fostering a culture of continuous learning and adaptation based on customer feedback to drive business growth and enhance customer satisfaction. Quotes 1. "Customer research is about fostering empathy and understanding to drive meaningful business outcomes." 2. "Early incorporation of customer feedback guides you towards creating resonant solutions." 3. "Embrace diverse perspectives within your organization for innovative customer insights." 4. "Continuous learning from customer feedback is crucial for sustainable business growth." Connect with Sarah LinkedIn - https://www.linkedin.com/in/saramcaldwell/ Website - https://dovetail.com/ X - https://twitter.com/hidovetail/
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