The Franchise Leaders Forum Podcast

What does it take to build an unstoppable franchise and lift others up along the way?Today's guest, Robin Gagnon, shares the transformative impact of having others believe in her talent before she believed in herself. And this personal insight is why she believes that belief is foundational to success.Robin's leadership philosophy revolves around learning, and lifting and leading others, which she credits for building multi-generational wealth and empowering franchisees to realize their own dreams. Robin shares how her adoption of EOS and her focus on core values helped scale We Sell Restaurants to 45 states. She also digs into resale strategies and exit planning, urging franchisors to embrace succession planning as an integral part of brand growth. And shares her advocacy for women and emerging franchisors seeking a seat at the table.Robin Gagnon is the Co-Founder and CEO of We Sell Restaurants, the nation's leading—and only—business broker franchise specializing in restaurant sales. Under her leadership, the brand has expanded nationwide, dominating the restaurant-for-sale marketplace and franchise resales while delivering on its bold vision: Sell More Restaurants Than Anyone Else.Robin is a recognized leader in franchising and business brokerage, Robin serves on the Executive Board of Directors of the International Franchise Association (IFA) and is the Chair of the IFA Franchisor Forum. She previously chaired the Women's Franchise Committee and holds multiple prestigious credentials, including an MBA, Certified Franchise Executive (CFE), and Certified Business Intermediary (CBI) from the International Business Brokers Association.So, if you are ready to discover how belief, generosity and powerful systems can transform your business and your leadership then today's episode is for you!Connect with RobinLinkedIn - @robingagnonrestaurantbrokerWebsite - https://www.wesellrestaurants.com/Email - robin@wesellrestaurants.comEpisode Highlights:The power of belief and supporting othersThe founding and growth of We Sell RestaurantsRobin's discovery of franchising as the ideal business model for limitless growthChallenges faced when niching downHow the We Sell Restaurants franchise model operatesMilestones and scaling the businessFranchise Directory - https://www.sba.gov/document/support-sba-franchise-directoryFranchise Registry - https://www.franchiseregistry.com/Current SBA SOP - https://www.sba.gov/document/sop-50-10-lender-development-company-loan-programsConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

What does it really take to build a franchise brand rooted in excellence, innovation, and world-class customer experience?Clarissa Bradstock, CEO of Any Lab Test Now, shares a combination of strategies to really grow a franchise.It starts with placing franchisees within 1 of 4 quadrants which helps you understand where they are in their business and their mindset. As well as listening to feedback, even when it's tough to hear. And why true franchise success hinges on fostering close relationships, genuine engagement, and encouraging continual improvement through meaningful recognition rather than monetary rewards.Clarissa has served as a Vice President of Client Services, COO, Vice President of Operations and CEO of both private and publicly held organizations. She has extensive experience with healthcare related organizations focused on physicians, insurance carriers, nursing professionals and dental practices.   Clarissa served as COO for Any Test Franchising from 2007 to 2014 and was appointed to the position of CEO in April 2014.  In August 2024 she became a CRESSO Brands board member, the parent company of Any Test Franchising.  Clarissa is involved in the franchise community as Chair Emeritus for the Southeast Franchise Forum, and on the Leadership Committee for the IFA Women Franchise Network, Atlanta Chapter.  In 2021 Clarissa was awarded the Crystal Compass Award for Leadership by the IFA Women's Franchise Committee.So, if you are ready to discover how Clarissa prioritizes customer experience, authentic relationships and meaningful engagement to build franchises then this episode is for you!Connect with ClarissaEmail - cwbradstock@anylabtestnow.comResourcesNavigating Change and Growth in Franchising with Mary Kennedy Thompson - https://www.buzzsprout.com/2369319/episodes/15380562-navigating-change-and-growth-in-franchising-with-mary-kennedy-thompsonBuilding Franchise Success Through a Growth Mindset with Jerry Akers - https://www.buzzsprout.com/2369319/episodes/17039440-building-franchise-success-through-a-growth-mindset-with-jerry-akersEpisode Highlights:Differences between traditional vendor-client relationships and franchisor-franchisee relationshipsThe importance of building long-term, partnership-based relationships with franchiseesBuilding Effective Franchisor-Franchisee RelationshipsCharacteristics of Top-Performing FranchiseesManaging Franchisee Requests and Implementing ChangeMeasuring Franchisee and Employee SatisfactioFranchise Directory - https://www.sba.gov/document/support-sba-franchise-directoryFranchise Registry - https://www.franchiseregistry.com/Current SBA SOP - https://www.sba.gov/document/sop-50-10-lender-development-company-loan-programsConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

Are you confused about the difference between the SBA franchise directory and the franchise registry and what recent changes mean for your brand's growth and funding? We are diving deep into urgent changes in franchise funding, specifically around the SBA Franchise Directory, a topic you can't afford to overlook.We are joined by Edith Wiseman, President of FRANdata. Edith is breaking down everything from what FRANdata actually does, think deep dives into franchisors and franchisees, and how this information is used by lenders, suppliers, and franchisors.And most importantly, Edith is sharing the critical difference between the Franchise Registry and the SBA Franchise Directory. If you've ever mixed these two up this episode will bring you clarity. And we are digging into why the SBA disappeared and why it's back with a June 1, 2025 deadline.Edith Wiseman is the President of FRANdata, a leading franchise market research and advisory firm. With over 24 years in the industry, she transforms complex data into strategies that drive franchise growth and innovation. A trusted advisor to franchisors, lenders, and Fortune 500 companies, one franchisor said, “We couldn't have grown to 1,000 stores and beyond without her and her team.”Recognized by Entrepreneur and 1851 as a top woman in franchising, Edith has held key leadership roles within the International Franchise Association, including Board of Directors, Executive Committee, and Chair of the Supplier Forum. She continues to support industry advancement through initiatives focused on emerging brands and equitable growth, including the Ascension Initiative and the IFA Education Foundation.So, if you are confused by the upcoming SBA Franchise Directory changes and what you need to know then this episode is for you!ResourcesFranchise Directory - https://www.sba.gov/document/support-sba-franchise-directoryFranchise Registry - https://www.franchiseregistry.com/Current SBA SOP - https://www.sba.gov/document/sop-50-10-lender-development-company-loan-programsBlog updates with summary of SOP changes - https://frandata.com/blog/Connect with EdithEmail - franchiseregistry@FranData.comLinkedIn - https://www.linkedin.com/in/edith-wiseman-281b6b/Call FRANdata - 800-485-9570Website - https://frandata.com/Episode Highlights:Understanding FRANdataDistinguishing the Franchise Registry and SBA Franchise DirectorySBA franchise directory changesEligibility and certification process for SBA Franchise DirectoryGuidance for existing and emerging franchisors and the SBA DirectoryKey recent SBA and lending changesConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

How does a “farm boy from Iowa” grow one struggling salon into a thriving empire of 33 locations?Today on the podcast, we have Jerry Akers who is diving deep into the realities and opportunities within the franchise industry, and he's getting straight to the point when it comes to the grit and growth mindset that is required to excel. Jerry is sharing how he took a single Great Clips location and expanded to 33 locations, and how hands-on leadership, calculated risk, and a do-it-yourself attitude fueled his exponential growth. And Jerry digs into what it is like to buy struggling franchises and learning the hard lessons that come from entering new industries and his passion for supporting and coaching other franchisees.Jerry Akers is an author, Speaker, Mentor, Franchisee at Great Clips, and Regional Developer and Franchisee at The Joint Chiropractic. IFA Board Member and former Chairman of the IFA Franchisee Forum. In 2006, Jerry ventured into franchising by purchasing his first Great Clips, which has since expanded to 34 locations across two states. He later added The Joint Chiropractic to his portfolio as a regional developer and franchisee. Jerry's hands-on experience and expertise culminated in co-authoring the bestselling book “Live it 2 Own It,” providing practical guidance for aspiring franchise owners. He also founded ZDynamix, leading a team of franchise coaches who are experts in training, operations, marketing, and leadership. At ZDynamix, Jerry works with franchisees and franchisors aiming for the next level of success. His story is a testament to his adaptability, leadership, and commitment to helping others succeed in the franchise world.So, if you are wondering how to scale fast, build a winning team and become a powerhouse in franchising and dive into what it takes to not just survive but thrive as a franchisee then this episode is for you!Connect with JerryEmail - jerry@zdynamix.comLinkedIn - https://www.linkedin.com/in/jerry-akers-39599688/Episode Highlights:Jerry's journey into franchisingAcquiring Great Clips and turning it aroundGrowth and expansion in franchising  Strategies for accelerating growth after acquiring the first unitScaling from 1 to 33 salonsImportance of a growth mindsetBuilding a team ready for expansion opportunitiesFinancial preparation for large-scale acquisitionsFranchise demographics and growth thresholdsMindset, values and work ethicCritical role of engagement in driving franchisee successModelling servant leadershipConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

What's the secret sauce that propels franchising success and transforms entrepreneurs into industry leaders?Today, we are joined by industry expert Steve Beagelman. Steve shares his early fascination with franchising that set him on a path to innovate and establish his own franchise, Black Tie Express, which predated companies like Uber Eats and Grubhub. And he's diving into crucial insights for aspiring franchisors, emphasizing the importance of understanding that franchising demands commitment, hard work and a willingness to adapt to an ever-changing business landscape.Steve stresses that success in franchising depends on strong relationships, both with franchisees and within the industry network as well. Steve Beagelman is a leader in the franchise industry, with over 35 years of experience holding various positions from entrepreneur to senior level executive, giving him a unique insight and perspective in growing, operating, and building brands. In 2009, Steve established SMB Franchise Advisors, a franchise consulting company specializing in advising franchise start-ups and existing franchise concepts of ways to drive business growth. Now 15+ years later, the company has helped over 500 brands launch and grow through the franchising model. Steve specializes in private equity transactions and in helping SMB clients expand their brands. So, if you are ready to hear Steve's story of inspiration, and how the balance of growth, sustainability, and brand integrity offer a valuable framework for businesses aiming to scale in today's competitive marketplace then this episode is for you!Connect with SteveWebsite - https://smbfranchising.com/Email - steve@smbfranchising.comEpisode Highlights:Steve's background and journey into franchisingDevelopment of Black Tie ExpressEstablishment of SMB Franchise AdvisorsImportance of relationships and culture in franchisingUnique aspects of successful franchise brandsIdentifying readiness and commitment in potential franchisorsImportance of strong operational and support systemsTrends and challenges in franchising industryConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

Are you a franchise leader feeling stuck and overwhelmed, searching for a system to help align your team and propel your business forward? In today's episode, Justin Mink, is diving deep into the world of the Entrepreneurial Operating System (EOS).He is covering all things EOS - a strategic tool designed to streamline your business and increase your success. If you've ever wondered what the heck EOS actually is, Justin is going to break down this magical framework into bite-sized pieces, emphasizing its simplicity and how it can transform your leadership game. Justin shares his journey to discovering EOS, highlighting its impact on his life and career, especially in regaining a work-life balance. He is sharing some solid advice for all you dreamers and doers out there: let go of the vine! Stop blocking your own success, trust your team, and watch the magic happen.And if you are a franchise leader thinking about using EOS, Justin offers insights on why it's a game changer for both franchisors and franchisees. Plus, we get a sneak peek into his new venture, Outgrow, which promises to increase your revenue with style.Justin Mink is on a crusade to help leaders get what they want from their business. The ventures he's been a part of have grown from 0-1000s of employees, raised millions, and been valued at over $1B. But his dreams of entrepreneurial success were crushed by chronic illness. Experience taught him that leadership meant sacrificing physical and mental, relationships, and other passions. Then the Entrepreneurial Operating System changed his life. It showed him that leadership doesn't have to mean chaos and stress. His first EOS experience drove in a nearly 2x increase in revenue velocity for his company within just 6 months of his first EOS session while empowering a 40/hour work week company work cap. The experience inspired him to dedicate his career to helping leadership teams achieve the same freedom from frustration that EOS provided for him and his teams.So, if you are ready to explore how EOS can take your franchise to the next level and learn how simplicity scales and growth is all about letting go and leveling up with your team then today's episode is for you.Connect with Justin MinLinkedIn - https://www.linkedin.com/in/justinmink/EOS Website - https://www.eosworldwide.com/justin-minkOutgrow Website - https://runoutgrow.com/advisor/justin-mink/Episode Highlights:What is EOS (Entrepreneurial operating system)The key pillars of EOSBenefits of implementing EOS How EOS helps businesses with alignment and efficiencyApplicability of EOS to franchisors and franchiseesExamples of how franchise organizations can implement EOSDefinition and role of an EOS implementerProcess of working with an implementer for organizational masteryImportance of having the right teamConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

How can the intersection of franchise growth, impact and love create a powerful force for good?Today's guest, Paul Blavin, is sharing his journey from a conventional money-minded career into a mission-driven path focused on love, service and his venture into the franchising space. Paul shares his realization that business success is not just about money but about the character and passion of the people at the helm. Because at the end of the day it's the grit, heart and a servant mindset who truly wins the day.Paul also shares about his work with the Blavin Scholars where he helps change the lives of youth who've aged out of the foster care system, and then dives into Beloved Brands where his goal is to break down barriers to franchising and have business leaders who are not defined by their bank account but by their quest to make a difference.Paul Blavin is a serial social venture entrepreneur. Most recently, he is the co-founder and Vice Chairman of Mercy BioAnalytics. He began his career in 1986 as an investment banker with Citibank and Donaldson, Lufkin & Jenrette. He then served as the President of First Mercury Financial Corporation, a publicly traded insurance company. He also co-founded and managed a private investment partnership – PWB Value Partners, L.P. – which began in 1995 with three investors and $3.2 million under management. Over 14 years, the business grew to more than 80 investors and approximately $2.0 billion, consistently outperforming the S&P 500 Index, net of all fees and expenses.Paul's primary philanthropic focus is youth life transformation for those who need it the most and are least able to help themselves. Paul and Amy, his wife of 32+ years, have immersed themselves in the following programs: Blavin Scholars; Transformational Prison Project; Freehab; Thrive Scholars; Anti-Recidivism Coalition; and Mully Children's Family.So, if you are ready to discover how Paul is changing lives one franchise at a time, fostering a legacy of love, support and service and answering the question of what happens when love becomes the cornerstone of driving impact and success then this episode is for you!Connect with PaulText at - (480 - 540 - 5566)Episode Highlights:Paul Blavin's experience and philosophyPaul's belief that character, dedication and service are key traits for successful entrepreneursPaul's personal turning point 16 years agoThe inception of Blavin Scholars to support youth from foster carePaul's entry into franchisingThe Beloved Brands conceptOverview of the Beloved Brands portfolio of brandsLong term goals for Beloved BrandsThe importance of character and perseverance for franchisees over financial prerequisitesThe impact of incorporating community service into business models.Connect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

How can mastering your mindset, implementing proven systems and elevating others through your business end up transforming your franchise journey?Today's guest, Scott Greenberg, author of The Wealthy Franchisee and Stop the Shift Show, is sharing what sets successful franchisees apart from the rest. And it's all about mindset, sticking to a proven system and using your business to elevate those around you. Scott also shares his concept of the “mental heckler”  and how to deal with it through fact vs feeling as well as making sure businesses thrive by empowering those who make it happen and that is the employees!Scott Greenberg is a speaker, writer, and performance coach who helps franchisees improve their leadership skills and grow their business. Scott specializes in the human elements of franchise operations that include franchisee mindset and brand culture, employee management and coaching, and customer experience and retention. For ten years Scott was a multi-unit franchisee with Edible Arrangements. In addition to building a top-ranked flagship location in Los Angeles, Scott acquired a second struggling location and made it profitable within the first year. His operation won the Edible Arrangements “Best Customer Service” and “Manager of the Year” awards out of more than 1000 locations worldwide.So, if you are ready to conquer your inner “mental heckler” and elevate your leadership game then this episode is for you!Connect with Scott GreenbergWebsite: https://scottgreenberg.com/LinkendIn: https://www.linkedin.com/in/scott-greenberg-1b17539/Hourly Employee Management System: https://hemsworldwide.comEpisode Highlights:Meet author Scott GreenbergScott's journey into franchisingScott's motivation behind writing The Wealthy FranchiseeExploration of how mindset impacts franchisee successDifferences between successful and underperforming franchiseesExploration of the mental heckler and strategies for managing self-doubtDistinguishing between facts and feelings in decision-makingScott's motivation behind writing Stop The Shift ShowImportance of creating a supportive work culture and meaningful employee engagementThe importance of balancing franchisor guidance without crossing into joint employer regulationsConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

Are franchise brokers a secret weapon to successful business ownership, or are they an unnecessary middleman?When Sabrina Wall entered the franchise space and worked with a franchise broker she had a lackluster experience which she turned into an opportunity to create a better franchise broker system for everyone.Today, we dive deep into what exactly a franchise broker does, the importance of maintaining ethics and educating clients, and how the Franchise Brokers Association came to be and spoiler alert it involves some serious networking and a big vision for reducing duplication and creating a community.Sabrina Wall is the CEO of the Franchise Broker's Association and the Franchise Training Institute. Sabrina leads a team of nearly 1,000 franchise professional members who support ethical, long-term franchising by focusing on education and research tools to assess franchise brands for the person seeking to join the system.So, if you are ready for Sabrina's insights on what separate a good franchise from great ones, the importance of choosing your partners wisely, and you are curious on how brokers and franchisors collaborate than today's episode is for you!Connect with Sabrina WallThe Franchise Broker's Association - https://www.franchiseba.com/Episode Highlights:Meet Sabrina Wall and learn about her professional backgroundSabrina's journey into franchisingWhat is the role and function of a franchise broker?The creation and evolution of the Franchise Brokers AssociationFranchise Broker and franchisor relationship dynamicsSabrina's ethical and educational approach to franchisesChallenges and insights in franchisingNavigating the cyclical nature of business and franchise systemsConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

How do you turn a passion into a business empire?Today's guest, Frank Fiume, took his love of adult men's softball and evolved it into a groundbreaking youth sports franchise. Frank discusses the importance of focusing on a niche market and the pivotal moment he decided to pivot his franchising business. He shares some hard truths about why so many franchisors struggle to hit that 100-unit mark and he dives into the challenges and strategies he employed to ensure success and stability for i9 sports. And you won't want to miss the golden nugget he shares when Tracy asks him one tip he could share with you that would help propel your franchise business forward.Frank Fiume is a pioneer and authority in the franchise industry. He is best known for founding i9 sports from its inception and building it into a powerhouse with over 1,000 locations. His exceptional leadership and vision led to the successful exit of the company three times, demonstrating his acumen in creating, scaling, and strategically exiting a franchise business.So, if you are ready to discover the pivotal moments that propelled i9 sports to over $400 million in revenue and hear his insights on navigating the challenges of franchising then today's episode is for you!Connect with Frank:Website: https://emergingfranchisebrands.com/Email: frank@frankfiume.comEpisode Highlights:Meet Frank FiumeFrank's journey into franchisingFrank's failure in replicating franchise success and how he pivoted into a successful franchiseEarly challenges in scaling and necessary hires for franchisingFrank talks about ESOP (Employee stock ownership plan)Frank's exit strategy from i9 sportsThe importance of having a CEO mindsetOrigination and concept behind Emerging Franchise Brands podcastWhy many franchise brands fail to reach 100 unitsImportance of executing well, focusing on franchise success and listening to franchiseesConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

What's the secret to building lasting, impactful relationships in the fast-paced world of franchising? And how does a whirlwind of acquisitions reshape an industry and serve families better?In today's episode we are joined by Josh Wall. Josh serves as the Chief Growth Officer for Unleashed Brands, a leading franchise platform accelerator focused on youth enrichment and family-centric brands. With a presence in over 1,300 operating franchise units and 700+ more in development across 15 countries, Unleashed Brands is dedicated to helping children learn, play, and grow.Josh shares about spearheading significant acquisitions and expansions at Unleashed Brands and reflects on overcoming initial setbacks, including navigating the complexities of brand mergers, and navigating cultural integrations during rapid acquisitions. Josh shares how prioritizing trust and connection has been crucial to their explosive growth. Josh also dives into his philosophy of change management, including the importance of knowing your “why”, staying humble, and maintaining a sense of urgency. Josh is a servant leader with a deep passion for developing future leaders within his team. He has cultivated an in-house franchise development team across recruitment and marketing; all focused on attracting top-tier franchise owners who are dedicated to making a positive impact on the next generation. Josh's commitment to nurturing talent ensures that his team is equipped to drive meaningful growth and leadership within the organization.So, if you are ready to dive into leadership, innovation, and the relentless pursuit of growth, tailor-made for anyone passionate about franchising, business development, and youth enrichment, then this episode is for you!Connect with Josh Wall:LinkedIn: https://www.linkedin.com/in/joshwall/Episode Highlights:Meet Josh Wall - Chief Growth Officer for Unleashed BrandsHow Josh entered into working with franchisesJosh's professional growth at Christian Brothers AutomotiveAn emphasis on long-term professional relationships and mentorship experiencesJosh talks about acquiring Sylvan LearningJosh's role at Unleashed BrandsThe impact of Covid-19The Candyland Board of Life conceptConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

What does it take to turn a struggling franchise into a billion-dollar retail empire?Today, we have Steve Murphy, the mastermind behind Winmark Corporation's stunning transformation. Steve shares how inefficiencies in operations can significantly impact profitability and the importance of effective marketing and staff training in keeping inventory in check and maximizing margins.Steve also underscores the importance of understanding financials beyond just monthly reports, highlighting how financial metrics can dynamically improve operations. As well as optimizing KPIs to significantly boost profitability without additional sales efforts.Steve Murphy, has been in the franchise industry for over 20+ years. He currently is an independent investor in real estate, venture capital and emerging franchise concepts. Steve serves as a Board Member for BaseCamp Franchising and for Homefront Brands®. Steve had previously worked at Winmark Corporation for over 18 years. He had served as President of Franchising since 2006, helping to grow publicly traded Winmark to over 850 franchisees and 1,250 locations and over $1.1 Billion in retail sales. So, if you are ready to discover the secrets of unique inventory management, the power of community-focused franchisees, and the indispensable insights that every aspiring franchisor and franchisee must know then today's episode is for you! Connect with SteveLinkedIn - https://www.linkedin.com/in/stevenmurphy65/Episode Highlights:Steve's insights on inefficiency and what it costsUnique inventory management challenges for retailersThe role of franchiseesUnderstanding key financial metricsOptimizing KPIs for profitabilityChallenges in resaleFinancial goals and objectivesConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

Have you wondered how private equity can transform your franchising journey or why timing your exit strategy is as critical as choosing the right franchise?Today, Alicia Miller is sharing some golden nuggets on scaling your franchise, understanding private equity's role and most importantly, planning your exit strategy ahead of time.And if you are confused when it comes to private equity, Alicia breaks it down into understandable bite size pieces. She explains how less than 20% of franchisors get private equity investment and what qualities these firms are looking for - like a strong management team, profitability and great cash flow potential.And if that wasn't enough, Alicia gives the lowdown on crucial metrics like the EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) and why it's a big deal for valuations. Alicia Miller is the Founder and Managing Director of Emergent Growth Advisors, a boutique strategic advisory firm working at the intersection of franchising and private equity. She supports founders and franchise management teams facing growth, disruption, or transformation challenges, and helps them accelerate their businesses. She also advises private capital firms pre- and post-transaction on strategy and value creation initiatives and co-invests alongside her partners. As a former multi-unit franchisee, she brings a franchisee's perspective and operating experience into every engagement.So, if you are ready to uncover the secrets to scaling, sustaining and successfully exiting your business as well as learning about the financial intricacies of franchising that could be the game-changer for your business then today's episode is for you!Connect with AliciaWebsite: www.emergentgrowthadvisors.com LinkedIn: www.linkedin.com/in/milleralicia/ Instagram: https://www.instagram.com/bigmoneyinfranchising/Twitter: https://x.com/BigMoneyInFranAmazon: https://a.co/d/coVmI6WEpisode Highlights:Importance of private equityUnderstanding what qualities private equities look forHave a plan and an exit strategy readyFinancial preparedness and financial challengesStrategic focus on exit strategies and private equity rolesViewing a business from a buyer's perspectiveImportance of business valuationPreparing a business for saleStrategies for emerging brands when sellingRole of advisors in franchisingConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

What if the key to success lies in changing your mindset?Today's guest, Catherine Monson, shares invaluable lessons on leadership, the importance of a positive mental attitude, and effective communication within franchises. Catherine's leadership journey is marked by dedication to franchisee profitability and a profound commitment to ethical leadership and meaningful franchise support.Catherine also shares her personal struggles and triumphs, such as overcoming depression and maintaining a positive mindset despite difficult circumstances. Her candid reflections on her "Undercover Boss" experience reveal gaps in company operations and how she addressed those challenges head-on.Catherine Monson brings more than 40 years of franchising and leadership experience with multiple brands. Catherine is the CEO of Propelled Brands, a multi-franchisor with over 1,200 locations globally including FASTSIGNS, My SALON Suite, Camp Bow Wow and NerdsToGo. Catherin is a past chair of IFA and a member of the IFA Board of Directors from 2008 to 2023 and was an IFA Hall of Fame inductee in 2024.So, if you are ready to listen in as Catherine shares how she turned challenges into triumphs, her powerful mindset techniques, and the pivotal moments that have shaped her career then today's episode is for you.Connect with Catherine Monson:Catherine's YouTube - https://www.youtube.com/catherinemonsonCatherine's Email - Catherine.monson@propelledbrands.comCatherine's assistant - Chrissy.radney@propelledbrands.comThe sign that Catherine holds up during the interview is a framed picture with 5 texts of line. It read as PMAGPBSMSoUNSLEpisode Highlights:Catherine Monson's career journeyImportance of transparent communicationVictim vs victor mindsetImportance of positive mental attitudeWeekly motivation videos for franchiseesBalancing act of leading multiple brandsBalancing empathy with business decision-makingCharacteristics of highly successful people Catherine's experience on Undercover BossConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

Imagine launching a thriving global franchise during a period of personal loss and financial struggle. How do you transform hardship into prosperity, not just for yourself, but for an entire network of franchisees?Today's guest, Dustin Hansen, is diving into lessons he learned while building a thriving business, and diving into his philosophy of fostering community and transparency within franchise networks. Dustin shares how involving franchisees in decision-making processes and maintaining open communication channels can significantly enhance brand equity and trust. Dustin has cultivated an award-winning career in franchising through his people-centered approach to building winning organizations. Dustin has the unstoppable combination of knowledge, experience and drive to guide franchise organizations to achieve their full potential.  Dustin's unique perspective comes as a result from being a co-founder of the global franchisor InXpress, leading InXpress as CEO (12 years) to more than 550 franchise locations in fourteen countries approaching $500M in systems sales. Through his leadership InXpress won top awards of Global Franchise Awards in 2021, 2022, 2023 and ranks in the top 100 largest global franchise brands (#100). So, if you are ready to understand the importance of building relationships based on trust, the importance of peer-to-peer relationships within the franchising system and how that involvement with fellow franchise owners can lead to exponential growth then today's episode is for you!Episode Highlights:Franchise unity and brand valueDustin Hansen's career and transitionLeadership, transparency and the importance of building trustDustin Hansen's approach to franchisingFranchisee relationships and emotional investmentsRecruitment and onboarding challenges in franchisingTransparency and trust in franchise managementConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

How do you run a successful franchise? It often looks like identifying blind spots that inhibit growth, taking strategic pauses, and embracing the journey while expecting the unexpected. Today's guest, Steve Greenbaum, dives into the concept of “blind spots” in business which equates to those challenges that often pop up out of nowhere in our business. Steve shares how an emerging business, Tootl, was using spreadsheets to manage transportation logistics which was unsustainable when it comes to scaling.And what do you do when something is unsustainable? For Steve it meant hitting the pause button on franchise development in order to develop much needed tech and have solid processes in place before resuming sales.Steve, also discusses the intricacies of balancing operational consistency with innovative growth and discusses his motto of when we know better we do better.So, if you are ready to navigate the blind spots, scale sustainably and transform unexpected obstacles into stepping stones for growth then press play and listen in!Steve Greenbaum is the founder and CEO of PostNet International Franchise Corporation, where he led the brand's expansion to over 660 franchises across the US and 10 countries. Today, Steve is a board board member, advisor, investor, and experienced EOS practitioner, who enjoys equipping franchisors and their leadership teams with the tools and strategies needed to overcome obstacles and take their business to the next level. Steve was awarded the International Franchise Association's Entrepreneur of the Year award in 2003. Connect with Steve:Steve@ridetootl.comEpisode Highlights:Challenges and solution in franchisingAddressing blind spots when it comes what is inhibiting your growthTootl's strategic pause in franchisingGradual scaling by granting a limited number of franchisesKey success factors for franchisorsFinancial challenges and risks with franchisingBroker networks and franchisee relationsConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

Curious how an average person with average work ethic can achieve extraordinary success in franchising?With decades of experience navigating the complexities of the franchise landscape, our guest David Barr is bringing a wealth of knowledge and a candid perspective on the realities of franchising.David Barr is the Chairman and majority owner of PMTD Restaurants and sits on the board of directors of a variety of public and private entities, both domestic and international, with a focus on consumer facing companies. David describes himself as a franchise board member, franchisor, franchisee, supplier, and an advocate for the franchise industry.Today, David shares the concept of the "hell zone," where franchisees often find themselves in financial and managerial turmoil. Yet, he doesn't stop at just identifying the problem; David recommends growth strategies and a clear vision to not only navigate but transcend these challenges.David also underscores the vital importance of understanding one's "why" in business, and shares his emphasis on having a unique business model with strong unit-level economics.So, if you are ready for practical advice, having a blueprint for navigating the complex and rewarding world of franchising, and fostering strong leadership this episode is for you!Connect with David:Email: Davidbarr@pmtd.comEpisode Highlights:Introduction to David Barr and his acquisition of 2 KFC franchises and his role at Pizza Hut and Great American CookiesThe “Hell zone” concept for franchiseesGrowth and sustainability in franchisingAdvice on having a growth visionUnderstanding long-term commitment for franchiseesImportance of understanding one's “why”Franchising success and challengesValue of analyzing successes and failuresImportance of a “hedgehog” or core purposeChallenges and realities in franchisingMisconceptions about quick financial gains in franchisingCapital and effort required for multi-location franchisesConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

Have you ever wondered how a working mom's frustration led to a nationwide revolution in early childcare and a thriving franchise?Jo Kirchner joined Primrose in 1990 as Vice President and became President and CEO in 1999. Her lifelong mission is to deliver a nurturing environment and a quality learning foundation to help children become confident adults who love who they are and what they do.Under Jo's leadership, Primrose has grown from four schools in metro Atlanta to more than 500 schools nationwide and she has been awarded the International Franchise Association (IFA) Entrepreneur of the Year Award in 2023.Today, we are diving into Jo's journey of transforming early childhood education, how she built a thriving franchise, embraces continuous improvement, and how she's making a community impact that's changing lives across the US.Hear how Jo's passion, perseverance, and a bit of marketing magic can turn a personal challenge into an entrepreneurial triumph.So, if you are ready to be inspired and learn how you can make a difference in your community by embracing quality, consistency and continuous growth then today's episode is for you.Connect with Jo:LinkedIn - https://www.linkedin.com/in/kirchnerjo/Episode Highlights:Jo Kirchner's journey and transformation of Primrose SchoolsJo's role in pioneering experiential learning and fostering community involvement through the Primrose Children's Foundation.Jo discusses the entrepreneurial challenges of balancing ambition with realistic expectationsAdvocacy for early educationProprietary play-based curriculum that sets Primrose schools apartJourney of growth and franchising at Primrose schoolsContinuous improvement over chasing perfectionConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

What does it take to foster real trust and passion in a franchise? Today's guest, Shane Evans is an accomplished entrepreneur and franchisor, best known as the Co-Founder of Massage Heights, a premier membership-based massage and skincare company. With a passion for enhancing well-being, Shane has cultivated a culture of elevated wellness that touches the lives of people, members, and communities.As the visionary leader behind Massage Heights, Shane developed the retail model and guided its growth into a privately held family business with 115+ operating units across the United States and Canada.Shane is sharing the power of genuine appreciation, respect and love that should be in every franchise. As well as meaningful ways to engage franchisees, the importance of transparency as well as how to hold our boundaries, and Shane shares why she enforces the “Grandma Rule”.And Shane shares her return as CEO of Massage Heights after a challenging break and opens up about the hurdles and how franchisee feedback was the driving force behind her return.So, if you are ready to listen in as Shane dives deep into core values of leadership, the significance of appreciation, and the necessity of transparency in nurturing successful franchise relationships then press play and listen in!Connect with Shane:LinkedIn - https://www.linkedin.com/in/shane-franson-evans-9964639/Massage Heights website - https://www.massageheightsfranchise.com/leadership-team/shane-evans/Episode Highlights:Embracing emotional aspects of leadershipThe importance of transparency in leadershipUtilizing advisory committees to build trust and transparencyQuick expansion and membership model of Massage HeightsWhat Shane learned by being on Undercover BossChallenges and insights of stepping back into the CEO role at Massage HeightsPractical tools for effective leadershipConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

If you don't do something that differentiates you, you don't even get a look, much less an opportunity.In today's episode we are diving into strategies for franchise success. We are starting off with the importance of thinking outside the box and how we can be creative about drawing attention and sales into our business. As well as always being a life-long learner as a leader and the importance of meaningful connections within the franchise space. Today's guest, Stan Friedman, is currently the co-founder, managing member and chief development office of ZorForum and serves on the (IFA) Educational Foundation's Leadership Council and Board of Trustees. Stan is an “outside the box” thinker and has been a long-time proponent of diversity in franchising. Stan is renowned for his unconventional, attention-grabbing strategies that help him stand out in a crowded market and his ability to build strong relationships and leverage out-of-the-box strategies, such as using tax credits to aid inner-city franchise development.So, if you are ready to harness the power of relationships and networking within the franchising industry, learn out-of-the-box strategies, and tap into the significance of meaningful connections and continuous learning then today's episode is for you!Connect with StanLinkedIn - https://www.linkedin.com/in/4stanfriedman/Website - https://sensiblefranchising.com/Podcast - https://franchisetodaypodcast.com/Episode Highlights:Stan's transition into franchisingEmphasis on building relationships within the franchising industryImportance of maintaining long-term connectionsImpact of out-of-the-box thinking on franchise successStan's unconventional tactics to differentiate himselfOverview of ZorForum and it's goalsImportance of peer-to-peer mentorship without competitionConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

When it comes to owning a franchise the most important thing you can do to set yourself up for success is to do your due diligence.And the most effective way to do your due diligence is with FranNet's 7-step process that sets you, the potential franchisee, up for long-term success.Today, we are joined by Jania Bailey who joined FranNet in 2006 and in 2015 assumed the role of CEO of FranNet. Under her leadership, she has led the company through unprecedented growth and has established FranNet as the most respected voice in the franchise consultant industry in North America and is a certified franchise expert. Jania is diving into the 7-step process that she uses to set you up for success as well as clearing up the most common misstep she sees with potential franchisees and diving deep into factors like risk tolerance, financial performance, and the emotional impact of running a franchise.So, whether you are a potential franchisee or an emerging franchisor this episode is packed with actionable steps for long-term success.Connect with Jania:Phone # 502-719-8349Email: jbailey@frannet.comLinkedIn: linkedin.com/in/janiabaileyEpisode Highlights:The 7-step process of FranNetCommon shortcuts taken by prospective franchiseesCharacteristics of a good franchisee-franchisor matchKnowing your risk tolerance when as a franchiseeFinancial considerations when buying a franchiseInsights on the Franchise Disclosure document (FDD)Responsible franchising practicesImportance of franchises understanding key performance indicators (KPIs)Understanding the emotional investment of a franchiseConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

Do you sometimes feel stuck when it comes to moving your business forward?Perhaps, you aren't clear on what path you should take or you don't have a clear vision of your business?What if you had a clear framework and intentional goals to drive your business growth?Today, our guest Alex Judd sheds light on the magic of success statements, defining them as a tool to keep your business on track with intentional goals. As well as the issue of role confusion in leadership and the 4 insightful framework that is a game-changer for franchise owners to assess your business on what's working, broken, confusing or missing. And the three big limiting beliefs that block leaders, and so much more!Alex Judd is the CEO and founder of Path for Growth, a business that exists to help impact-driven leaders step into who they were created to be so that others benefit and God is glorified. So, if you are ready to discover how intentional actions and frameworks can drive your business and personal growth then this episode is for you!Resources and connect with Alex:Email - alex@pathforgrowth.com How to Operationalize Your Business Workbook - https://www.pathforgrowth.com/free-downloads/how-to-operationalize-your-businessEpisode Highlights:Definition and purpose of Success StatementsImportance of intentionality in businessWhat to focus on for business growth - vision, culture, leadership development and profitabilityRole confusion in leadershipRole clarity and its impact on business actionCommon issues in leadership environmentsThe 4 insightfuls frameworkChallenges and beliefs in leadershipPrioritizing relationships for growthConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

When it comes to owning a franchise as a small business owner the benefits are high! They have a proven business model. They have manuals and training, and they will onboard you. They will teach you the industry, help you make less mistakes and hopefully achieve profitability faster than if you opened a stand alone small business.It was this business model and potential for unlimited success that drew Art into the franchising space.Today, we are joined by Art Coley. Art is the CEO of CGI and has been passionate about small business since he was 15 years old. He has three decades of global leadership and franchise development positions. He's been responsible for driving system-wide revenues and overall business operations for top 200 franchise brands. Art's passion for working with franchise brands in recruiting and onboarding has made him one of the top franchise development professionals in franchising today. Art is diving into why franchisors are not winning at recruitment and how to flip that so that they can begin to recruit and keep their franchisees. How and why he developed the ROS (Recruitment Operating System), and the significance of ethical and transparent franchising practices.So, if you are ready to uncover the transformative power of responsible franchising and the unwavering commitment to brand partners, press play and listen in!Connect with Art:acoley@cgifranshise.comhttps://cgifranchise.com/Episode Highlights:Art's background in small business ownership from a young ageHis transition to working with franchise companiesThe challenges and benefits of small business ownership and franchisingFinancial challenges and responsibilities in franchisingImportance of selecting the right brand partners for your networkMentorship, culture and team buildingFranchisee expectations and motivationsPassion for small business ownership through franchisingFormation of CGI and it's purposeConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

How does one go from working at a Fortune 500 company doing jobs like production supervisor, plant industrial engineer, marketer, finance person and more to running an ice cream franchise business?Dave first fell in love with the Haagen-Daz Shoppes franchise because of the entrepreneurship and putting people in business. After this first foray into the franchise space Dave never looked back and has continued to forge his way through the franchise space.Today's guest, Dave Keil, is president of Franworth, an Ann-Arbor based firm who build, incubate and grow emerging companies via a franchise model. Prior to Franworth, Dave led four franchise companies as CEO: The Lash Lounge, Pure Barre, Honeybaked Ham and Haagen-Daz Shoppes.In 2020, Dave founded the 501(c)3 company Franchise For Good, and has since partnered with 18 non-profit companies and the University of Notre Dame to help non-profits scale.Dave shares his experiences in transforming struggling franchises, his role in shaping the growth of Franworth, his emphasis on his three key factors for success - people, purpose and product, and his mission to create opportunities for small business ownership, regardless of financial resources.So, if you are ready to listen in on Dave's insights on the expansive potential of franchising as a force for good and how he has paved the way for a future where purpose-driven growth and positive changes are synonymous then it's time to press play!Connect with Dave:Website: www.davekeil.comFranworth: https://www.franworth.com/Franchise for Good: https://franchiseforgood.org/Episode Highlights:How Dave ended up in franchisingDave's leadership role in franchise businessesThe influence of Dave's engineering background on his approach to entrepreneurshipFranchise for good - Dave's mission and valuesDave's initiative with Franchise for Good and its nonprofit focusConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

Let's just start with the biggest question we are all asking ourselves!Why did Mary Kennedy Thompson leave Neighborly for BNI to become their CEO?Today, Mary is sharing that answer with us as well as her remarkable journey through the franchise system as a trailblazing leader.She sheds light on pivotal lessons in leadership, organizational change and the art of strategic decision-making.Mary is an emblematic figure in the franchising landscape. Mary is currently the CEO at BNI. Prior to working with BNI, Mary was the COO as well as the executive Vice-President of Neighborly, and the president of Mr. Rooter. To say she brings a wealth of experience to the table is an understatement.So, if you are ready to listen to Mary's visionary leadership, unwavering determination, and her relentless pursuit of excellence in the ever-evolving landscape of franchising, press play!Connect with Mary:Email: Mary@bni.comEpisode Highlights:Mary's journey in franchisingBecoming president of Mr. Rooter and COO of NeighborlyImportance of understanding and appreciating the front lines of businessInfluential figures in Mary's leadership journeyWhy Mary accepted the CEO position at BNIVision and execution in leadershipThe value of referralsImportance of building a strong teamConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

What happens when you sell your successful franchise to pursue a dream?A dream that you ended up being denied? You do everything in your power to overcome the obstacles and hurdles until that dream becomes a reality.Today, we are joined by Bridget Jones. Bridget is a former owner of a Just Between Friends franchise and a current owner of a Chick-fil-A franchise.Bridget candidly shares her journey from a teacher battling cancer to becoming a savvy entrepreneur and the rewards and challenges along her journey.She talks about her journey into the Chick-fil-A franchise that started with her being rejected from being an owner to how she learned everything she could and worked her way into being a current Chick-fil-A franchise owner.Bridget shares the importance of taking calculated risks, how humility has had a profound impact on her leadership style, the power of having mentors, emphasizing the importance of core values and employee value propositions, and so much more!So, if you are ready to listen to Bridget's story of resilience and leadership that is truly inspiring, press play and let's go!Episode Highlights:Bridget's journey to franchisingBridget's purchase and sale of Just Between FriendsBridget's journey through buying a Chick-fil-A franchiseOvercoming adversity and navigating risksImportance of mentorship and learningSystemizing core values and employee value propositionConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

How does one go from a multi-unit franchisee to owner and CEO of the company?Tracy's dedication to the mission, vision and values of the organization led her to make the leap from franchisee to CEO.In today's episode, Tracy shares her foray into the franchisee space, and no it didn't start with the Just Between Friends (JBF) franchise!But it was this first step that would lead her to JBF and the powerhouse leader she is today.Tracy dives into her commitment to helping franchise owners succeed through principles like the JBF Way and her reinforcement of core values and team culture.So, if you are ready to be truly inspired by a leader in the franchising space, press play and let's go!Episode Highlights:Tracy's journey to leadership successTransition from a multi-unit franchisee to CEOJBF and it's success storyTracy's success as a franchiseeWhat is the JBF Way?5 principles to help franchisees succeedTracy's emphasis on core values and cultureConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

What is it truly like to start your own franchise? What challenges do you face as the franchisor? Shannon Wilburn is the innovative force behind the Just Between Friends Franchise System.Today, she shares about the pivotal role of open communication and transparency in fostering strong relationships with franchisees.She sheds light on the challenges and rewards of guiding a successful franchise system as well as navigating the demanding landscape of business ownership and her unwavering faith during periods of uncertainty and transformation.So, if you are ready to dig deep into business and personal growth press play and listen in!Episode Highlights:Shannon's journey as an entrepreneurEvolution of Just Between Friends into a Franchise SystemChallenges of managing the franchisee-franchisor relationshipNavigating conflicts and business interestsImpact of personal issues on decision-makingChallenges faced with an event-based business during CovidConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

Whether you're a franchise or franchisee, or aspiring to join the franchising world, you're in the right place! Welcome to The Franchise Leadership Forum, the podcast that tackles the challenges and pains that you face every day.From understanding franchise dynamics to growing and supporting your franchisees. We get it because we've been there and continue to do it every day. The podcast is hosted by Tracy Panase and co host, Shannon Wilburn. Shannon founded and grew the Just Between Friends franchise system to over 150 units in 33 states before selling the company to me, her top franchisee. Together we bring a wealth of experience and a unique perspective on all things franchising. We'll dive into topics like building effective teams, navigating the franchisee franchisor relationship, and scaling your business to the next level. You'll learn proven principles from practitioners who live and breathe franchising. Plus we will feature interviews with industry experts, talented franchisors, experienced franchisees and trusted suppliers, all sharing their insights and success stories. Whether you're already in the franchising game or just curious to learn more, you're in the right place, and we're so excited you're here. Let's go!!Connect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale