Podcasts about franchise operations

What happens when your franchise grows faster than the systems designed to support it?Many brands dream about expansion, but growth creates a new challenge: maintaining the consistency, culture, and customer experience that made people fall in love with the brand in the first place. As locations multiply, leaders must find ways to support franchisees, protect the brand, and adapt to changing customer expectations without losing what made the business successful.In this episode, Goldfish Swim School Chief Marketing Officer Shana Krisan shares what she's learned helping grow the brand from just 12 locations to more than 200 across the United States and Canada. She explains how strong systems, clear brand standards, local marketing support, and franchisee collaboration have helped Goldfish scale while staying true to its mission and customer experience.Shana also opens up about leadership, hiring, authenticity, franchisee relationships, and the mission-driven culture that has helped Goldfish continue to grow while staying true to its purpose. She shares why building the right team is often more important than finding the latest marketing tactic and how strong partnerships, collaboration, and a clear mission have helped the brand scale without losing what makes it special. Whether you're leading a franchise system, growing a multi-location business, or building a team that can scale with you, this conversation offers practical insights on growing without losing the identity that made your brand successful in the first place. Connect with Shana:LinkedIn: https://www.linkedin.com/in/shana-krisan-cfe-1a20581b/Email: shana@goldfishfranchise.comWebsite: https://goldfishswimschool.com/Episode Highlights:How Shana found her way into franchisingGrowing Goldfish Swim School from 12 to 208 locationsMaintaining brand consistency during rapid growthSupporting franchisees through systems and playbooksThe balance between national and local marketingHiring the right people as your organization scalesLearning from franchisee innovationBuilding strong industry relationships and collaboration Leading with authenticity and self-awarenessScaling a brand without losing its identityConnect with TracyPersonal LinkedIn: https://www.linkedin.com/in/tracy-panase/JBF LinkedIn - https://www.linkedin.com/company/jbfsaleJBF Franchise System - https://jbfsalefranchise.com/Email: podcast@jbfsale.comConnect with ShannonPersonal LinkedIn - https://www.linkedin.com/in/shannonwilburn/       JBF LinkedIn - https://www.linkedin.com/company/jbfsaleWebsite - https://shineexecutivecoaching.com/Email - shannon@shineexecutivecoaching.com

Jennifer Lemcke will tell you that the best thing she ever did before leading a franchise brand was spending a full year working inside one first. Learning every role from the ground up before she ever stepped into leadership is what eventually took her from General Manager of a single Ottawa territory doing $200,000 in system sales to CEO of a $537.3 million brand.In today's episode, we sit down with Jennifer Lemcke, CEO of Weed Man and Turf Holdings, to talk about what it actually looks like to grow a franchise brand from the inside out. Jennifer started as a manager trainee in 1992, worked every position in the business, and eventually grew the Ottawa territory from $200,000 to $2 million in system sales in five years. From there, she helped launch Weed Man in the United States, and in 2018, acquired the worldwide rights to the brand. Today she's overseeing a $537.3 million system across North America and the UK. If you've been in franchising for any amount of time, you're going to recognize yourself somewhere in this conversation.Jennifer talks about what she learned from working every single job in the business before she ever ran it, how she brought Canadian franchisees on board after an unexpected acquisition announcement, and why relationships are still the most important thing in a franchise system even as technology moves faster than most leaders can plan for. She's also honest about the juggling act of building something this big while raising three kids, and what she'd tell her younger self about grace, guilt, and the things that turned out okay in the end.If you're building something big and trying to figure out how to grow without losing the people and the culture that got you there, this episode is going to hit close to home. Connect with Jennifer:Email: jennifer.lemcke@weedman.comLinkedIn: https://www.linkedin.com/in/jenniferlemcke/?originalSubdomain=caEpisode Highlights:Jennifer's origin story and what made her say yes to the family businessWhat she learned from working every role in the business before leading itHow she grew the Ottawa territory from $200K to $2M in system sales in five yearsWhy trusting the process is the first thing she tells every new franchiseeThe moment she knew Weed Man was bigger than one territoryHow she helped launch Weed Man in the US and eventually acquired the worldwide rightsThe technology evolution from 1999 to today and what digital transformation really costsWhy communication is the first thing to slip when leaders are heads down buildingHow she got franchisees to buy in after an unplanned acquisition announcementWhat her team of 20-year loyalists says about the culture she's builtThe juggling act of being a CEO and a mom and why balance isn't the right word for itWhat she'd tell her younger self about grace, guilt, and grown kids who turn out just fineConnect with TracyPersonal LinkedIn: https://www.linkedin.com/in/tracy-panase/JBF LinkedIn - https://www.linkedin.com/company/jbfsaleJBF Franchise System - https://jbfsalefranchise.com/Email: podcast@jbfsale.comConnect with ShannonPersonal LinkedIn - https://www.linkedin.com/in/shannonwilburn/       JBF LinkedIn - https://www.linkedin.com/company/jbfsaleWebsite - https://shineexecutivecoaching.com/Email - shannon@shineexecutivecoaching.com

Most franchise brands don't have a growth problem. They have a disconnect problem.You can have strong marketing, a solid development team, and still struggle to scale if those pieces aren't working together. And for many franchisors, that misalignment between marketing and franchise development is the exact thing slowing growth without them realizing it. In this episode, we sit down with Lorne Fisher, founder of Fish Consulting and F2 Advisory, to break down what's actually behind that disconnect. From starting his agency with no clients to landing Dunkin after months of persistence, Lorne shares how his experience working with some of the most recognizable franchise brands shaped the way he thinks about growth, positioning, and strategy. We also get into what this looks like in real time. From crisis situations to FDD changes, Lorne explains how breakdowns inside an organization, not external factors, are often what create the biggest problems. He shares why poor communication turns small issues into larger ones and how transparency can either strengthen a system or quietly erode it over time. So, if your brand isn't growing the way you expected, this episode will help you see where the disconnect is happening and what needs to change to move forward.Resources:Don't Let Your FDD Renewal Trigger a Crisis - https://www.linkedin.com/pulse/dont-let-your-fdd-renewal-trigger-crisis-lorne-fisher-cfe-aedcc/?trackingId=U8mQe2BdSzarEQx8o1X3Cg%3D%3DConnect with Lorne:LinkedIn: @lorne-fisher-cfeWebsite: https://www.lornefisher.com/Episode Highlights:How Lorne Fisher built built his agency into one of the leading public relations and marketing agencies serving franchise and multi-location brands The role PR plays in franchise development and lead generationWhy marketing and franchise development are often disconnectedWhat high-growth franchise brands do differentlyThe biggest mistakes franchisors make during times of changeWhy poor communication turns into internal crisesHow to prepare your brand for crisis situations before they happenThe importance of transparency with franchiseesWhat franchisors should consider before making FDD changesHow to approach agency selection and strategic partnershipConnect with TracyPersonal LinkedIn: https://www.linkedin.com/in/tracy-panase/JBF LinkedIn - https://www.linkedin.com/company/jbfsaleJBF Franchise System - https://jbfsalefranchise.com/Email: podcast@jbfsale.comConnect with ShannonPersonal LinkedIn - https://www.linkedin.com/in/shannonwilburn/       JBF LinkedIn - https://www.linkedin.com/company/jbfsaleWebsite - https://shineexecutivecoaching.com/Email - shannon@shineexecutivecoaching.com

What does it look like to have a world-class CMO in your corner without the full-time price tag? In this episode, Alloy founder Rick Mayo sits down with Erin Levzow, CMO at CapitalSpring, to talk about the real value of fractional marketing leadership. Erin has held CMO roles at Wingstop, Freebirds, Museum of Ice Cream, and Marcus Hotels, and now works across the full CapitalSpring portfolio to help franchise brands build stronger marketing systems and better internal teams. She and Rick dig into how she mentors marketers inside growing companies, why most franchisees make the mistake of betting everything on one marketing channel, and what the faucet-and-bucket analogy tells you about why your spend is or is not working. They also talk about the human connection at the core of the Alloy model and why that matters more than ever in an AI-driven world. If you are building a franchise brand or trying to get more out of your marketing team, this episode is worth your time. Listen in to learn what great franchise marketing leadership actually looks like. Key Takeaways: 00:00 There Is No Silver Bullet 02:48 From Vegas Dead-Body Apartment to CMO 05:00 Wingstop, Museum of Ice Cream and the Road to CapitalSpring 07:32 Why CapitalSpring Recruited Erin onto Their Own Team 09:26 What a Fractional CMO Actually Does Day to Day 13:04 The Cyclical Relationship Between Franchisees and Customers 16:42 Why Alloy Stood Out as a Marketing Story 17:36 Mentoring Marketers Who Want to Do Everything Themselves 21:06 The Faucet and Bucket: Why Dripping Does Not Work 23:36 Do Not Get Drunk on Digital 25:16 The Karaoke Question Additional Resources: - Alloy Personal Training - Learn About The Alloy Franchise Opportunity --------- You can find the podcast on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. If you haven't already, please rate and review the podcast on Apple Podcasts! To learn more about the Alloy Personal Training Franchise Opportunity, visit

You can have the right systems, the right strategy, and still struggle to grow if your franchisees don't trust you. Today on the podcast we have Michelle Rowan, President of Franchise Business Review, to share what's really driving growth behind the scenes of high-performing franchise systems. From building the company as employee number one to analyzing data from thousands of franchisees, Michelle shares what actually separates brands that scale from those that stall.This conversation centers on one critical factor most leaders underestimate: trust. Michelle breaks down why trust is the strongest predictor of franchise growth, how a lack of alignment creates friction across operations and development, and why franchisees ultimately influence whether new deals move forward or fall apart through validation and real-world experience. We also dive into the role of transparency, how feedback should actually be used, and what leaders need to understand about the real experience inside their systems.So, if your franchise isn't growing the way you expected, this episode will challenge you to look beyond strategy and take a hard look at the trust you've built with the people closest to your brand.Connect with Michelle:Franchise Business Review - https://franchisebusinessreview.com/LinkedIn - @michellemonroerowanResources:Auspicious Owl Group - https://www.auspiciousowlgroup.com/Episode Highlights:Why trust is the #1 driver of franchise growthWhat happens when franchisees don't buy into leadership decisionsThe hidden cost of ignoring franchisee feedbackHow franchisees influence development and deal flowWhy transparency matters more than polished messagingThe shift from command-and-control to collaboration in franchisingHow to use feedback as a roadmap instead of avoiding itWhat strong franchise brands consistently do differentlyConnect with TracyPersonal LinkedIn: https://www.linkedin.com/in/tracy-panase/JBF LinkedIn - https://www.linkedin.com/company/jbfsaleJBF Franchise System - https://jbfsalefranchise.com/Email: podcast@jbfsale.comConnect with ShannonPersonal LinkedIn - https://www.linkedin.com/in/shannonwilburn/       JBF LinkedIn - https://www.linkedin.com/company/jbfsaleWebsite - https://shineexecutivecoaching.com/Email - shannon@shineexecutivecoaching.com

Franchise growth is not about moving fast. It is about staying disciplined long enough to build something that lasts.In this episode, Tracy and Shannon sit down with Paul Altero, co-founder and longtime CEO of Bubbakoo's Burritos, to talk about what it really takes to scale a franchise brand over time. Paul shares how his decade at Johnny Rockets shaped his operator mindset, why franchising is truly a long game, and why proving your model before expansion is critical.Paul also opens up about the highs and lows that come with building at scale, including the reality that the third store nearly bankrupted them. He explains how hiring for personality became part of the brand's service culture, why standardization matters more than speed, and how discipline in operations creates sustainable growth.From expanding thoughtfully to ultimately exiting in 2025 through a partnership with Thompson Street Capital Partners, Paul reflects on what it means to be fully committed as a founder. His message is simple and consistent. Stay the course. Patience and discipline are not optional. They are the foundation behind lasting franchise growth.Connect with Paul:Text: 949-279-2197Episode Highlights:Paul's leadership experience at Johnny RocketsThe founding of Bubbkoo's BurritosWhy franchising requires patience and disciplineThe third store that nearly bankrupted themHiring for personality over speedBuilding systems through standardizationLeveraging technology for growthThe decision to fully exit to Thompson Street Capital PartnersThe “stay the course” philosophyConnect with TracyPersonal LinkedIn: https://www.linkedin.com/in/tracy-panase/JBF LinkedIn - https://www.linkedin.com/company/jbfsaleJBF Franchise System - https://jbfsalefranchise.com/Email: podcast@jbfsale.comConnect with ShannonPersonal LinkedIn - https://www.linkedin.com/in/shannonwilburn/       JBF LinkedIn - https://www.linkedin.com/company/jbfsaleWebsite - https://shineexecutivecoaching.com/Email - shannon@shineexecutivecoaching.com

Get Jeff Dudan's book FOR FREE! Most businesses don't have a people problem — they have a clarity problem. In this episode, Jeff Dudan sits down with Steve Baker (VP, The Great Game of Business | co-author of Get in the Game and the 20th Anniversary edition of The Great Game of Business) to break down why “open-book management” isn't about spreadsheets… it's about building ownership, accountability, and a winning culture. ✅ What you'll learn: Why leaders hide financials (and why it backfires) The real goal of open-book management: education + transparency How to get employees to think like owners without “boss energy” Why forecasting beats quotas (and kills sandbagging) Mini-games: the 90-day system to drive results and engagement How this applies to franchisees, franchisors, and operators

Get Jeff Dudan's book FOR FREE! Most businesses don't have a people problem — they have a clarity problem. In this episode, Jeff Dudan sits down with Steve Baker (VP, The Great Game of Business | co-author of Get in the Game and the 20th Anniversary edition of The Great Game of Business) to break down why “open-book management” isn't about spreadsheets… it's about building ownership, accountability, and a winning culture. ✅ What you'll learn: Why leaders hide financials (and why it backfires) The real goal of open-book management: education + transparency How to get employees to think like owners without “boss energy” Why forecasting beats quotas (and kills sandbagging) Mini-games: the 90-day system to drive results and engagement How this applies to franchisees, franchisors, and operators

In this episode of the Franchise Fit Podcast, host Lance Graulich interviews Joel Worthington, leadership expert and former President of Mr. Electric (Neighborly Brands). With over 20 years in franchising, Joel breaks down what separates average leaders from great ones—and why leadership is a process, not a title.This episode is a must-watch for first-time business owners, franchisees, and operators who want to scale without chaos.Key Takeaways:• The difference between good and great leaders• The 4 foundational elements of leadership• Why most franchise owners struggle when scaling• The most expensive leadership mistake in growth• Why top franchisees follow the system and win

Sponsors:◦ Visit Buildertrend to get a 60-day money-back guarantee on your Buildertrend account◦ Marvin Windows and Doors◦ Sub-Zero Wolf Cove Showroom PhoenixConnect with Ace Rodrigues:◦ https://pickleballkingdom.comConnect with Brad Leavitt:Website | Instagram | Facebook | Houzz | Pinterest | YouTube

Before Carl Stoffers was Entrepreneur Magazine's Senior Business Editor, he was logging twelve-hour shifts in a maximum security prison in the sweltering Arizona desert. But even surrounded by concrete walls and lockstep routines, Carl never let go of his love for words – reading under a flashlight in secret as a kid and nurturing an “impossible dream” to become a journalist.In this episode of the Smart Franchising Podcast, we explore(03:04) Chasing dreams and taking bold risks(06:09) Why home service franchises stay strong in recessions(10:38) Best starter franchises for hands-on owners(14:49) Keeping it simple with rising beverage trends(17:22) How tech enhances the customer experience(20:27) Why embracing change fuels franchise growth(23:05) The story behind a thrift franchise's success(25:17) The emotional origins of BrightStar Care(28:21) What Gen Z and millennials value in franchising(34:00) Why interviews demand real discretion(36:21) Exciting franchise updates and an inspiring story(38:24) Humans helping humans thriveOn Getting Into Franchising “When It Never Feels Like the Right Time”Carl: You find yourself working 12 hours a day in a maximum security prison out in the middle of the desert, it can cause you to do a little bit of thinking…you know that's not where you want to spend the rest of your professional life. I feel a definite bond with franchisees who left safe careers to dive into something totally new.On the Power of the “Unsexy” BrandCarl: There are all sorts of non-glamorous areas you can get into with franchising and really carve out a good name for yourself. The successful people I meet – whether it's pest control, roofing, or thrift stores – are changing the industry by showing what's possible for anyone with grit and the right support.On Why the Human Story Still WinsCarl: What I look for is, number one, a business relevance…and then, is the backstory compelling? Is it going to grab our readers? Franchising attracts unique personalities. The ones willing to solve problems, take risks, and overcome setbacks.

Join Bell Financial Group's Senior Market Analyst Grady Wulff as she sat down with Cash Converters (ASX:CCV) CEO & Managing Director, Sam Budiselik to discuss the company's FY25 results, shift away from franchising and recent launch of its luxury stores. Cash Converters is a household name in Australia with the company being a franchisor, retailer of second-hand goods and financial services, and a provider of secured and unsecured loans.In this interview, Sam covers:• (0:38) an overview of Cash Converters (ASX:CCV) and its core operations in franchising• (2:02) FY25 results, including revenue growth of 1%, profit increase of 41% • (3:22) target mix of lending products • (4:21) managing net loss rate risks while growing lending products• (7:42) levers to drive margin improvement, including loss rates, product mix, and retail efficienciesNote: This interview was filmed on 24 September 2025.

What if your grand opening sprint is the very thing burning out your team and killing your momentum? Aaron Hovivian shares the proven strategy his team uses to launch drive-thru coffee shops, run high-impact sprints, and avoid chaos. Whether you're a franchisee or founder, this episode breaks down the full blueprint—from planning to execution—with real stories and hard-won lessons.   ⏱️ Timestamps: 00:00 – Why sprints can burn out your team 01:40 – What Aaron's fractional COO team actually does 03:48 – How short-term contracts empower clients 05:17 – From vision to grand opening: how to break it down 07:02 – The difference between annual plans and sprints 08:52 – Grand opening vs. sprint: where things get real 10:25 – Marketing sprints and digital product launches 12:57 – Common launch week mistakes 16:30 – The dark side of “always sprinting” 28:34 – Why building a strong third tier is key 40:38 – The biggest mistake founders make during sprints   Connect with Erik Van Horn:

The Advisory Board Podcast — Featuring Tushar Mishra, Co-Founder & CEO of Delightree Episode sponsored by ClientTether — big thanks to them for supporting the franchise community.In this episode, host Dave Hansen sits down with Tushar Mishra, Co-Founder and CEO of Delightree, to explore how franchisors can stop talking about AI and actually start using it. From automating franchisee support to enabling data-driven coaching, Tushar shares practical, no-hype strategies to make AI an everyday operational advantage—not just a buzzword.You'll also hear how Delightree's tech-first approach is streamlining multi-unit operations across 5,000+ locations, and why your operations team might be sitting on a goldmine of untapped efficiencies.Here's what you'll learn:AI Without the Fluff: Tushar breaks down what's actually working in franchise systems today—from SOP-powered AI search to real-time support deflection.Stop Answering the Same Question Twice: Learn how franchisors are cutting 50% of incoming franchisee questions by transforming ops manuals and training docs into smart, searchable systems.Just-in-Time Learning: Gen Z doesn't want e-learning PDFs. Tushar explains how Delightree is enabling short, actionable, multilingual training that fits the modern workforce.FBCs Supercharged: Discover how AI can prep franchise business coaches with instant, data-backed insights—so they coach smarter, not harder.Data-Driven Onboarding: With mapped rule-based workflows, AI companions, and actionable triggers, Delightree's onboarding toolkit ensures new owners ramp up with clarity and confidence.Predictive Coaching & Churn Prevention: Tushar unpacks how AI tools can flag underperforming units before they go off the rails—and how you can course-correct early using signals from POS data, audits, reviews, and training compliance.Memorable Quotes:“Half of support tickets come from franchisees asking for information they already have—but can't find. AI solves that instantly.”“AI doesn't replace coaching. It just makes your best coach 10x more effective.”“Don't start with AI. Start with a business problem. The right AI will follow.”Connect with Tushar:

In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares her advice on accelerating your hospitality career by embracing opportunities—even uncomfortable ones—and the critical role mentorship plays in professional growth. She also provides an exclusive behind-the-scenes perspective from her role as Chair of AHLA's ForWard Advisory Committee, highlighting how women are reshaping leadership in the hospitality industry. This conversation will inspire you to take the next step and grow as a leader. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares how they build strong, profitable relationships with hotel owners. Learn how Sarah and her team engage owners strategically, using technology to drive bottom-line results and deliver value for all stakeholders.Also see:How Sarah Dinger Helped Build My Place Hotels As Employee #1How We Built an Extended-Stay Hotel Empire from the Ground Up (Ryan Rivett, My Place Hotels) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares how training and development drive guest satisfaction and fuel business growth. Sarah explains the innovative approach her team takes, including a dedicated group that regularly visits properties to ensure consistent excellence. Learn how investing in people directly impacts guest loyalty and long-term success. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how operational culture and empowering frontline associates have driven the rapid growth and success of their brand. Also see:How Sarah Dinger Helped Build My Place Hotels As Employee #1How We Built an Extended-Stay Hotel Empire from the Ground Up (Ryan Rivett, My Place Hotels) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how she helped build one of America's fastest-growing hotel brands from the ground up. In this episode, Sarah discusses the crucial decisions, early strategies, and core principles, such as human-centered hospitality, that shaped My Place's remarkable growth story.You may also like: How We Built an Extended-Stay Hotel Empire from the Ground Up (Ryan Rivett, My Place Hotels) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Field support in franchising is often the make-or-break factor that determines whether a system thrives or stalls. While franchise development and operations get plenty of attention, the role of field coaching remains one of the most powerful, yet underutilized, levers for driving sustainable success across a franchise network. Angela Coté, Founder and CEO of Field Coach Experts, has made it her mission to transform how franchise brands think about field support. With over 25 years of hands-on experience growing M&M Food Markets to nearly 500 locations, Angela understands firsthand that franchisee success doesn't happen by chance—it happens through intentional, effective, and scalable support systems. Angela's work goes beyond traditional consulting. Through Field Coach Experts, she helps franchise systems build out the training, professional development, and best practices needed to maximize the impact of their field teams. Her approach is rooted in the belief that empowered, well-supported franchisees are the foundation for system-wide growth, brand consistency, and long-term profitability. At the core of field support in franchising is the relationship between the franchisor and the franchisee. Coté explains that strong field coaching is not about policing operations or enforcing compliance through fear. Instead, it's about developing trusted partnerships that empower franchise owners to reach their full potential. When franchisees feel supported—not scrutinized—they are far more likely to engage, perform, and remain committed to the brand's mission. Effective field support begins with redefining the role of the field coach. Traditionally seen as inspectors or operational enforcers, field coaches must now be positioned as business advisors, leadership mentors, and accountability partners. Coté emphasizes that today's franchisees expect more than just checklists—they want strategic conversations that help them overcome challenges, identify opportunities, and build better businesses. Angela also points out that field coaching isn't just about individual unit success. It plays a critical role in protecting brand integrity, ensuring consistency across locations, and creating a cohesive franchise community. When franchisees see the brand investing in their personal and professional growth, it creates a deeper connection to the system and fuels positive momentum across the network. Field support in franchising also needs to evolve to meet the demands of a changing business environment. Coté highlights how the rise of virtual communication, changing workforce expectations, and increasingly sophisticated franchisees require brands to rethink how support is delivered. Modern field coaching must be agile, proactive, and highly personalized to resonate with today's owners. Training field coaches is an essential piece of the puzzle. Coté advocates for a structured development path that equips field teams with the skills they need to succeed—not just operational knowledge, but also leadership coaching, relationship-building, and emotional intelligence. Franchise brands that invest in developing their field teams set themselves apart in a competitive market. Another critical aspect Angela stresses is the need for data-driven coaching. Successful field support programs leverage performance metrics, benchmarking, and goal setting to guide conversations and track progress. Without measurable results, coaching can easily become subjective or disconnected from the broader business objectives. Field support in franchising is ultimately about creating a win-win dynamic. When field teams are trained to coach rather than police, and franchisees are given the tools and encouragement they need to thrive, the entire system benefits. Unit-level profitability improves, brand loyalty deepens, and expansion opportunities grow stronger. Angela Coté's approach offers a fresh, forward-thinking blueprint for franchise systems ready to take their support programs to the next level. By investing in people, relationships, and strategic field coaching, franchisors can build healthier, more resilient brands that drive success for every stakeholder. Watch the full episode on YouTube. Don't miss future episodes featuring powerful conversations and actionable insights from today's top business minds. Join Fordify LIVE! Every Wednesday at 11AM Central on your favorite social platforms and catch The Business Growth Show Podcast every Thursday for a weekly dose of business growth wisdom. About Angela Coté Angela Coté is the Founder and CEO of Field Coach Experts, a leading advisory firm helping franchise brands maximize the impact of their field support teams. With over 25 years of experience in franchising—including helping grow the iconic M&M Food Markets brand to nearly 500 locations—Angela has become a champion for improving franchisee engagement, profitability, and brand success through strategic coaching and development. Her real-world insights and passion for transforming the franchise industry have made her a trusted advisor for franchisors ready to level up their systems and drive sustainable growth. To explore more about Angela Coté and Field Coach Experts, visit FieldCoachExperts.com. About Ford Saeks Ford Saeks is a Business Growth Accelerator who has helped generate over a billion dollars in sales for organizations ranging from startups to Fortune 500s. With more than 20 years of experience, he's redefined what it means to drive success—combining strategic marketing, innovation, and real-world business acumen. As the President and CEO of Prime Concepts Group, Inc., Ford helps businesses attract loyal customers, expand brand visibility, and improve performance at every level. He's founded over ten companies, authored five books, earned three U.S. patents, and received numerous industry accolades for his work in marketing, leadership, and entrepreneurship. A trailblazer in digital innovation, Ford is also an expert in AI prompt engineering, training businesses to use tools like ChatGPT to create high-impact content and elevate customer engagement. He recently shared his expertise at the “Unleash AI for Business Summit,” where he spoke on the role of AI in transforming operations, marketing, and the customer experience. To learn more, visit ProfitRichResults.com and watch his business TV show at Fordify.tv.

How do you deliver consistent, high-impact training across dozens of franchise locations—when your workforce is young, mobile, and constantly rotating?In this episode, David sits down with Gina Elliott, Sr. Director of Franchise Operations at Altitude Trampoline Parks, to discuss how she led a full digital learning transformation across more than 90 locations. From ditching PDFs to rolling out a mobile-first LMS, Gina shares what it really takes to get franchisees and hourly employees engaged in training—and how to blend compliance with real-world readiness.Whether it's building muscle memory for safety scenarios or hitting the “sweet spot” between digital and on-the-job learning, Gina offers a playbook for designing scalable, practical frontline learning experiences that stick.Join us as we discuss:– Going from paper to platform in a fast-paced franchise environment– The power of scenario-based training to prepare for real-life issues– How to make training efficient without sacrificing depth– Why the shift to mobile-first learning is a game-changer for Gen Z employees

Scaling a franchise network is often seen as the ultimate benchmark of success—but what happens when growth outpaces execution? For franchisors and franchisees alike, the challenge isn't just growth, it's sustaining scalable franchise operations that drive consistent results across locations, regions, and countries. When systems falter and support lags behind expansion, the cracks begin to show—profitability dips, brand reputation takes a hit, and momentum slows. Ford Saeks sits down with Ryan Farris, President, COO, and Region EVP at Fortidia, who brings firsthand insight into the infrastructure, culture, and leadership required to build franchise systems that scale without sacrificing quality or performance. With experience overseeing more than 3,000 franchise locations across 50+ countries, Ryan's perspective is rooted in operational depth and a results-driven mindset. Execution—not ambition—is often the defining factor in whether a franchise system thrives or stalls. While organizations frequently rally around lofty mission statements, Ryan Farris points to the everyday actions that shape a brand's culture and determine its trajectory. Systems, coaching, and accountability—not slogans—are what sustain performance. Ford Saeks and Farris highlight how many franchise brands falter when growth outpaces their ability to implement and support consistent operational standards. Without a strong foundation, scale becomes a liability rather than a strength. Central to this discussion is what Ryan refers to as the Wheel of Excellence—a framework used to assess and support franchisees across four key pillars: marketing, sales, operations, and finance. This approach allows franchisors to diagnose strengths and weaknesses quickly, offering tailored guidance based on the needs of each owner. Ford expands on the importance of knowing where franchisees excel, where they need support, and how accountability paired with coaching can unlock system-wide success. Scalable franchise operations are not achieved through one-size-fits-all strategies. The episode highlights the differences between owner-operators, owner-managers, and owner-CEOs, and how each stage requires a different level of systemization, delegation, and leadership. Ryan shares why the most successful franchisees are those who can clearly identify their strengths and hire to support their weaknesses—whether in marketing, finance, or day-to-day operations. The idea that franchisees should navigate growth entirely on their own often leads to breakdowns in performance and consistency. Scalable franchise operations require more than a solid business model—they demand clear guidance, structured support, and continuous feedback. Growth without attention to unit-level economics can lead to fragile systems, where expansion masks underlying issues. Sustainable success comes from franchise systems that perform at the unit level, backed by infrastructure designed to reinforce execution at every stage. Technology, particularly AI, emerges as a powerful enabler throughout the episode. Ryan shares how AI is being implemented across Fortidia's portfolio of brands—from analyzing customer calls to improving lead response times and simplifying franchisee support. Rather than replacing the human element, these tools are used to create clarity, enhance training, and ensure that service quality remains high even as the network grows. There's a clear call for leaders to pause and examine whether their current systems truly support long-term growth. Are franchisees following the playbook? Are they receiving actionable insights that drive improvement? And most importantly—are the fundamentals being executed consistently at scale? Mastering scalable franchise operations isn't just about systems or strategy—it's about alignment. Between franchisors and franchisees. Between vision and execution. Between growth and performance. With Ryan Farris bringing grounded insights and Ford Saeks guiding the conversation with experience and clarity, this episode offers a high-value perspective for anyone responsible for leading or scaling a franchise brand. Watch the full episode on YouTube. Don't miss future episodes of Fordify LIVE! every Wednesday at 11 AM Central, streaming on your favorite social platforms. Catch new episodes of The Business Growth Show Podcast every Thursday for a weekly dose of business growth wisdom. About Ryan Farris Ryan Farris is the President, COO, and Region EVP at Fortidia, where he leads operational strategy and brand growth across a portfolio of global franchise systems. With experience overseeing more than 3,000 franchise locations in over 50 countries, he brings deep expertise in scalable franchise operations, leadership development, and system-wide performance. Known for implementing frameworks like the Wheel of Excellence, he focuses on driving accountability, strengthening unit-level economics, and leveraging technology to support franchisee success. Learn more about Fortidia. About Ford Saeks Ford Saeks is a Business Growth Accelerator who has helped generate over a billion dollars in sales for companies ranging from startups to Fortune 500s. As President and CEO of Prime Concepts Group, Inc., he focuses on customer acquisition, brand visibility, and innovation. With over 20 years of experience, Ford has founded more than ten companies, authored five books, and holds three U.S. patents. His expertise also extends into AI prompt engineering, where he's recognized for training AI to drive engagement and results. Learn more at ProfitRichResults.com and watch his TV show at Fordify.tv.

Are you buying a franchise to own a business, or are you just getting another job?  In this episode, Erik Van Horn and Jeff Herr challenge potential franchisees to think beyond just becoming employees in their own business. He explores the key difference between buying a business and merely buying a job and why it's crucial to understand this distinction. Erik shares practical advice for future franchise owners, emphasizing the importance of building effective systems, understanding territory management, and having the right leadership in place. If you're planning to buy a franchise, you must learn how to scale smartly, leverage profit-sharing models, and avoid common mistakes that can trap you into working in your business rather than on it. Discover how to turn your franchise into a true business venture!! “Anything can be semi-absentee if you hire the right people to do the work that you're not doing." ~ Erik Van Horn   In This Episode: - Jeff's background as a franchisee - Building franchise equity with the right mindset - Success strategy: focus on strengths, hire for weaknesses - Tracking KPIs for franchise success - Are you attracting the right customers? - Networking with local businesses for growth - Collaboration with complementary businesses - The impact of hiring the right manager for your business - How hard are you working on your business? - Final thoughts from Erik and Jeff   Resources: 

Brought to you by Diesel David and Main Street Warriors Brent Rittersdorf is and has been the Managing Broker of High Caliber Realty since 2015. His professional background in Real Estate and previously the hospitality industry by working in Corporate and Franchise Operations has been helping people and teams make wise decisions that produce favorable results for over […] The post Brent Rittersdorf with High Caliber Realty appeared first on Business RadioX ®.

In this episode of the Close The Deal podcast - Franchise Profits episode, I sit down with Carlos Herrador, EVP of Franchise Operations at Marufuku Ramen. With 42 years of franchise experience, Carlos shares what makes a franchise thrive, how Marufuku Ramen became a powerhouse brand, and why quality and consistency are the keys to success.From franchise support to real estate selection and customer experience, we unpack everything you need to know about growing a successful restaurant franchise.

For many 16-year-olds, a first job is just a way to make some extra side cash—nothing more than a temporary gig. But for Julianna Blackhurst, a part-time job in high school became the foundation of her lifelong career. In this episode of The Pre-Shift Podcast, we sat down with the Senior Director of Franchise Operations at Jeremiah's Italian Ice, to talk about two types of growth: career growth and franchise growth.Resources:Check out Jeremiah's Italian Ice

How do you turn a passion into a business empire?Today's guest, Frank Fiume, took his love of adult men's softball and evolved it into a groundbreaking youth sports franchise. Frank discusses the importance of focusing on a niche market and the pivotal moment he decided to pivot his franchising business. He shares some hard truths about why so many franchisors struggle to hit that 100-unit mark and he dives into the challenges and strategies he employed to ensure success and stability for i9 sports. And you won't want to miss the golden nugget he shares when Tracy asks him one tip he could share with you that would help propel your franchise business forward.Frank Fiume is a pioneer and authority in the franchise industry. He is best known for founding i9 sports from its inception and building it into a powerhouse with over 1,000 locations. His exceptional leadership and vision led to the successful exit of the company three times, demonstrating his acumen in creating, scaling, and strategically exiting a franchise business.So, if you are ready to discover the pivotal moments that propelled i9 sports to over $400 million in revenue and hear his insights on navigating the challenges of franchising then today's episode is for you!Connect with Frank:Website: https://emergingfranchisebrands.com/Email: frank@frankfiume.comEpisode Highlights:Meet Frank FiumeFrank's journey into franchisingFrank's failure in replicating franchise success and how he pivoted into a successful franchiseEarly challenges in scaling and necessary hires for franchisingFrank talks about ESOP (Employee stock ownership plan)Frank's exit strategy from i9 sportsThe importance of having a CEO mindsetOrigination and concept behind Emerging Franchise Brands podcastWhy many franchise brands fail to reach 100 unitsImportance of executing well, focusing on franchise success and listening to franchiseesConnect with Tracy Personal LinkedIn: https://www.linkedin.com/in/tracy-panase/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale JBF Franchise System - https://jbfsalefranchise.com/ Email: podcast@jbfsale.com Connect with Shannon Personal LinkedIn - https://www.linkedin.com/in/shannonwilburn/ JBF LinkedIn - https://www.linkedin.com/company/jbfsale

I chatted with Sarah Dinger, EVP of Franchise Operations at My Place Hotels of America during The Hospitality Show! We reveal the secrets behind My Place's empowering work culture, employee retention strategies, and how the brand fosters lasting relationships within their growing team. Thanks to Entegra -- unmatched purchasing, unlimited performance. Explore more at EntegraPS.com Main Takeaways: Retaining Top Talent in Hospitality: Discover how My Place encourages employees to take ownership and stay committed long-term. The Importance of “Why”: Sarah explains how showing employees the purpose behind their roles leads to stronger emotional engagement. Building Strong Partnerships: Learn how My Place uses supplier and partner relationships to navigate supply chain challenges. Celebrating Growth and Consistency: Sarah reflects on My Place's growth to 115+ locations and the loyalty of team members who've been there since the beginning. Conference Highlights: Get a behind-the-scenes look at the recently held My Place annual conference, showcasing the brand's strength and future vision. Make sure to like, subscribe, and stay tuned for more industry insights every week!

In this exciting episode of FranchisOR Bust, host Trevor Emerson sits down with John Patriarca and Robert Tobias, Directors at Elite Franchise Capital, to delve into the intricacies of franchise operations. John and Robert share insights from their vast experience in providing financing solutions to franchisees, discussing how Elite Franchise Capital empowers entrepreneurs to succeed. They'll explore strategies for scaling businesses, securing funding, and navigating the challenges of franchise ownership. Whether you're a seasoned franchisee or just exploring the possibilities, this episode is packed with practical advice and expert perspectives on building a thriving franchise. Find out more about John, Robert, and Elite Franchise Capital here: https://elitefranchisecapital.com/  FranchisOR Bust is also a proud partner with LSM, a leading full-service digital advertising agency. At LSM, we understand the needs of business owners, and facilitating those needs is our top priority. LSM is a true partner, and we consider ourselves to be an extension of your team. With LSM by your side, you can trust that our dedicated team of specialists will be bold in the strategies we employ, always consider industry best practices, and take pride in the results we produce. Why? Because your goals are our goals, and your success is our success. To learn how we can help, go to lsm.works today.

Whether you're a gym owner, marketer, or fitness entrepreneur, this episode is packed with strategies to help your brand stand out in a competitive industry. Kai Huang, studio director at Fit Kit Studio, shares insider tips on how gyms can attract and keep loyal members. You'll find out why community is the ultimate secret weapon, how to target underserved markets, and what your brand can do to stay ahead. *****Follow Kai on LinkedIn: https://www.linkedin.com/in/ykhstudio/*****For conversion copywriting tips and strategies be sure to sign up for my weekly newsletter: https://thecopyworx.com/newsletter/Follow me on all my socials: https://linktr.ee/lindamelone*****Time stamps:Introduction to Cai Huang's Fitness Journey and Branding Expertise (00:00:00)Personal Challenges and Overcoming Complacency (00:03:05)The Importance of Self-Reflection in Personal Growth (00:04:56)Transition into the Fitness Industry and Branding (00:09:38)Finding Passion in Fitness Branding and Helping Others (00:10:39)Key to Standing Out in the Fitness Industry (00:12:37)Dangers of Targeting Everyone in Gym Marketing (00:13:18)Understanding Customer Personas for Effective Marketing (00:14:24)Current Marketing Trends and Tactics in Fitness (00:16:41)Challenges of Franchise Operations in Fitness (00:18:11)The Importance of Brand Strategy in Fitness (00:19:28)Creating Effective Messaging for Gyms (00:23:12)Clarifying Branding vs. Value Proposition in Marketing (00:23:42)Common Mistakes in Gym Marketing and Customer Experience (00:24:28)The Role of Community Building in Fitness (00:25:47)Changing Dynamics of Gym Community and Inclusivity (00:27:24)Future of the Fitness Industry and Niche Markets (00:29:15)The Role of Technology in Enhancing Fitness Experiences (00:29:50)

Welcome back to another episode of Passive Income Pilots! In this episode, Tait Duryea and Ryan Gibson sit down with Nick Friedman, co-founder of College Hunks Hauling Junk, who appeared on the pilot episode of Shark Tank. Nick shares his journey from starting a small moving and junk removal business in college to building a multi-million dollar franchise. Tune in to learn about the franchising process, the challenges and successes Nick faced, and valuable insights for aspiring franchise owners. Whether you're interested in franchising or simply looking for inspiring entrepreneurial stories, this episode is packed with valuable information.Timestamped Show Notes(00:00) - Welcome and introduction to guest Nick Friedman, co-founder of College Hunks Hauling Junk.(01:21) - Overview of Nick's achievements and his appearance on the pilot episode of Shark Tank.(02:35) - Nick discusses the origins of College Hunks Hauling Junk and the catchy company name.(03:49) - Nick's Shark Tank experience and the unique pitch of College Foxes Packing Boxes.(05:32) - Reflecting on turning down Robert Herjavec's offer and the long-term impact of Shark Tank.(06:19) - Importance of resilience, vision, and mentors in Nick's entrepreneurial journey.(08:15) - Transitioning from self-employed to owning a business and creating scalable systems.(11:51) - Hiring the right people and developing a strong company culture.(14:09) - Embracing failure as a learning opportunity and promoting resilience.(16:05) - Advice for parents fostering an entrepreneurial mindset in children.(18:36) - The challenges of entrepreneurship and the importance of persistence.(20:29) - How pilots can get involved in franchising and the semi-passive nature of franchise ownership.(22:53) - Basic explanation of how franchises work and the responsibilities involved.(24:57) - Success rates of franchising versus starting an independent business.(26:21) - Introduction to FranShares for passive investment in franchises.(28:34) - Recommended resources for learning about franchising, including the IFA.(29:09) - Fun anecdotes from Nick's junk hauling experiences.(31:53) - The importance of a catchy brand name and effective marketing.(33:39) - Unpopular opinions about entrepreneurship and the importance of purpose.(35:16) - Future industry trends and the potential impact of artificial intelligence.(36:52) - Qualities needed for successful franchise ownership and importance of human dynamics.(38:53) - Closing remarks and thanks to Nick Friedman.Referenced MaterialsFranShares.comCollege Hunks Hauling Junk FranchisePurple Cow by Seth Godin---You've found the number one resource for financial education for aviators! Please consider leaving a rating and sharing this podcast with your colleagues in the aviation community, as it can serve as a valuable resource for all those involved in the industry.Remember to subscribe for more insights at PassiveIncomePilots.com!Join our growing community on FacebookCheck us out on Instagram @PassiveIncomePilotsFollow us on X @IncomePilotsGet our updates on LinkedInHave questions or want to discuss this episode? Contact us at ask@passiveincomepilots.com See you on the next one!Legal DisclaimerThe content of this podcast is provided solely for educational and informational purposes. The views and opinions expressed are those of the hosts, Tait Duryea and Ryan Gibson, and do not reflect those of any organization they are associated with, including Turbine Capital or Spartan Investment Group.The opinions of our guests are their own and should not be construed as financial advice. This podcast does not offer tax, legal, or investment advice. Listeners are advised to consult with their own legal or financial counsel and to conduct their own due diligence before making any financial decisions.

Our operations specialist, Aidan, is back on the show to share key takeaways on SOPs, productivity, and assessing tools for your franchise operations team! Franchise Growth Podcast S3 | Ep 97 Field Coaching Education: ⁠⁠⁠⁠⁠⁠www.fieldcoachexperts.com⁠⁠⁠⁠⁠⁠ Connect with Angela: ⁠⁠⁠⁠⁠⁠www.linkedin.com/in/angelacoteinc⁠⁠⁠⁠⁠⁠ Connect with Belle: ⁠⁠⁠⁠⁠⁠www.linkedin.com/in/belle-white⁠⁠⁠⁠⁠⁠ Try an AC Roundtable: ⁠⁠⁠⁠⁠⁠www.angelacote.com/roundtables⁠⁠

What to keep in mind when hiring for your franchise operations team. Angela is on the podcast to share action steps and hiring tips for bringing on the right people for your franchise operations and franchisee support. Blog post mentioned in the episode: https://fieldcoachexperts.com/structure-franchisee-coaching-call/ Franchise Growth Podcast S3 | Ep 95 Field Coaching Education: ⁠⁠⁠⁠⁠⁠www.fieldcoachexperts.com⁠⁠⁠⁠⁠⁠ Connect with Angela: ⁠⁠⁠⁠⁠⁠www.linkedin.com/in/angelacoteinc⁠⁠⁠⁠⁠⁠ Connect with Belle: ⁠⁠⁠⁠⁠⁠www.linkedin.com/in/belle-white⁠⁠⁠⁠⁠⁠ Try an AC Roundtable: ⁠⁠⁠⁠⁠⁠www.angelacote.com/roundtables⁠⁠

On the Art of Franchise Marketing, we delve into the transformative impact of mobile technology solutions on the franchise landscape. From enhancing customer experiences to optimizing employee efficiency, the conversation explores how innovative solutions offered by companies like Stratix are reshaping the franchise ecosystem. Stratix has the proven mobile expertise and service execution to help companies transform any mobility challenge into a competitive advantage. Moreover, the discussion illuminates emerging trends such as wearables, augmented reality, and the integration of AI, offering franchise owners valuable foresight into future technological advancements. With practical examples and expert analysis, this podcast equips franchisors with actionable strategies to leverage mobile technology effectively, paving the way for operational excellence and sustained growth in the competitive franchise landscape.

Frank Murphy is joined by his friend Kathryn Frady of Marble City Opera, for the grand opening celebration at Andy's Frozen Custard, 6217 Kingston Pike, on Bearden Hill. It is the second Andy's location in East Tennessee and the first in Knoxville. The next Andy's will be on Cedar Bluff Road at Fox Lonas Road.  Franchisee Tom Gass treats Frank and Kathryn to both kinds of Andy's Orange & White Delight. Kathryn chooses the blended drink and Frank chooses the float. The drinks are made with vanilla custard and Sprecher Orange Dream Soda. Joey Homm, the Manager of Franchise Operations, explains the difference between custard and ice cream.  Kathryn is headed to Baton Rouge to sing in Opéra Louisiane's world-premiere of The Christmas Spider by Clint Borzoni & John De Los Santos on December 15 and 17, 2023. Learn more at https://www.operalouisiane.com/tickets  Kathryn will return to Knoxville to sing in Marble City Opera's production of The Christmas Spider with two performances on January 6, 2024 at St. John's Cathedral downtown. Kids can attend for free by using the discount code PENNYARTS. Get tickets at https://www.marblecityopera.com/tickets  Support the Frank & Friends Show by purchasing some of our high-quality merchandise at https://frank-friends-show.creator-spring.com  Sign up for a 30-day trial of Audible Premium Plus and get a free premium selection that's yours to keep. Go to http://AudibleTrial.com/FrankAndFriendsShow  Find us online https://www.FrankAndFriendsShow.com/  Please subscribe to our YouTube channel at https://YouTube.com/FrankAndFriendsShow  and hit the bell for notifications.  Find the audio of the show on major podcast apps including Spotify, Apple, Google, iHeart, and Audible.  Find us on social media:  https://www.facebook.com/FrankAndFriendsShow  https://www.instagram.com/FrankAndFriendsShow  https://www.twitter.com/FrankNFriendsSh  Thanks!

Adam Eidson left a 6 figure top secret clearance government career at The Pentagon to pursue entrepreneurship. Adam transitioned from being an experienced Network Administrator to coaching, business operations and strategic planning. Adam is currently the Owner and Coach at RARE CrossFit in Fredericksburg, VA. Powerful Moments From The Episode 00:00 - The Boat You're In 00:31 - Introducing Adam Eidson 04:41 - Adam's Backstory 09:05 - Quitting a $120K (Top Secret) Government Career for Entrepreneurship 16:47 - Buying a Pepperidge Farm Franchise 18:16 - Franchise Operations, Government Consulting & Gym Ownership 20:20 - The Backing Prosperity Law 30:31 - The Business of Gym Ownership 42:26 - Adam is Crushing This Pillar Right Now 42:45 - Adam Needs More Support On This Pillar 42:56 - Where Adam is Flirting with Disaster 47:12 - How Gobundance Has Impacted Adam's Life 48:18 - Adam's Advice For New Gobundance Members 49:43 - Gobundance Card Game Question Connect with Adam Facebook https://www.facebook.com/platinumbodycoach/  Learn More About Our Tribe! https://www.gobundance.com Want to watch the Tribe of Millionaires? YouTube: https://www.youtube.com/channel/UCbczkBHANH9ULLQiSt56bQA/  Watch How To Profit From Your Personal Brand | Mark Lack Ep 241 https://www.youtube.com/watch?v=OLYFjltV69s  Want to connect with our community? Instagram: https://www.instagram.com/gobundance Facebook: https://www.facebook.com/gobundance  Twitter: https://twitter.com/GoBundance Tribe of Millionaires Podcast by GoBundance is the podcast for healthy wealthy generous people who choose to live epic lives. Each week we connect with featured guests and GoBundance members to bring you the best in our community.

Are you a business owner seeking actionable, data-driven, strategies to accelerate your company's growth? Look no further! In this episode of the Business Growth Show, Ford sits down with Keith Gerson the President of Franchise Operations for FranConnect Tune in as they discuss the vital aspects of data-driven decision-making, creating a culture of inclusion, and leveraging the power of growth groups. In this episode, they'll cover: • How to Focus on Mindset, Strategies, and Execution • How to Leverage Data-Driven Decision-Making • Why to Join Growth Groups and Networks Join us to unpack the key takeaways from this engaging interview, providing you with valuable insights to propel your business forward.  Ford Saeks has redefined the formula for business success. From start-ups to Fortune 500's, Saeks is widely recognized as a Business Growth Innovator. With over 20 years' experience (ranging from retail to wholesale), he has founded over ten companies, authored four books, been awarded three U.S. patents, and received numerous industry awards. As President and CEO of Prime Concepts Group, Inc., a digital marketing firm, Ford specializes in helping businesses attract loyal and repeat customers, monetize social media, and ignite innovation.

Starting at the bottom as a dishwasher, Darren McGilbray had ambitions to grow his career in the restaurant business.  While others didn't see a viable career path, Darren shares with Don and Ebony how he saw an opportunity for a bright future. On this episode we discuss: Beginning as a dishwasher Desiring to join the ivory tower Tennis opportunities and success Family ties to USD 259 Seeing opportunities in the restaurant industry Giving back to the community in tangible ways Career opportunities available at Popeyes The challenges of finding team members Being of service to the franchise Helping others achieve success Learn more about Darren McGilbray and Popeyes ARJH:LinkedIn ProfileCommunity Voice KS ArticleStarted working for Pizza Hut in 1980 as a dishwasher. Darren's dream as a kid was to work at the Pizza Hut Corporate office. He worked his way up from Dishwasher to Regional VP of Operations. So he did achieve my goal of working for the corporate office. He also Co-founded a company with my wife called Jewel Angels Boutique in 2010. Jewel Angels was first established at the Mid Rivers Mall in St. Louis MO. Jewel Angels is now located at 3236 E Douglas Ave, in Wichita KS. Started working for Popeyes in 2013 and quickly elevated to Regional Director of Franchise Operations. Was named President of Popeyes ARJH in October of 2022.Join the Wichita Regional Chamber of Commerce! This podcast is brought to you by the Wichita Regional Chamber of Commerce and is powered by Evergy.  To send feedback on this show and/or send suggestions for future guests or topics please e-mail communications@wichitachamber.org. This show is part of the ICT Podcast Network.  For more information visit ictpod.net

In this episode of the Franchise Freedom podcast, Giuseppe discusses the impact of AI and GPT on the franchise world. He delves into the benefits of using these technologies, such as evergreen content, and making marketing processes more efficient. While there are concerns about job security, Giuseppe sees opportunities for creating new jobs as well. Tune in to discover how AI and GPT can benefit your franchise business and help you experience financial freedom.In this episode, you will learn about the following:·         Exploring the Impact of AI on the Franchise World with Chat GPT·         Maximizing Marketing Efficiency in Franchising through AI and Chat GPT·         The Pros and Cons of Utilizing AI and Chat GPT in Franchise Operations·         Franchising in the Age of AI: Adapting to New Technology and Trends·         How AI and Chat GPT are Revolutionizing Franchise Marketing and Customer Engagement Connect with Franchise Freedom on:  Website: https://ggthefranchiseguide.com/podcast/ Linkedin: https://www.linkedin.com/company/gg-the-franchise-guide Facebook: https://www.facebook.com/GGTheFranchiseGuide Twitter: https://twitter.com/ggrammatico Instagram: https://www.instagram.com/gg_the_franchise_guide/ Youtube:  https://www.youtube.com/@ggthefranchiseguide Apple:  https://podcasts.apple.com/us/podcast/franchise-freedom/id1499864638 Spotify:  https://open.spotify.com/show/13LTN5UzA57w2dTB4iV0fm Google: https://cutt.ly/gkG7t2g Get this book! The Franchise Freedom: Discover Your New Path to Freedom Through Franchise Ownership by Giuseppe Grammatico at https://ggthefranchiseguide.com/book.You can also purchase it on Amazon!

With an extensive background of 30+ years in franchising, today's guest shares his perspective on the franchise business model and his shift from food service to restoration. Bob Moore is the Vice President of Franchise Operations for United Water Restoration Group. United Water Restoration Group (UWR) has provided water restoration services and reconstruction for the last 15 years and looks forward to future growth as it is currently about to cross the 100 unit mark for franchise locations.  United Water Restoration is a full service restoration company available 24 hours a day, 7 days a week for water, flood, fire, storm, sewage, and mold emergencies. The organization has served the state of Florida for many years but has evolved into a national franchise bringing the same level of professionalism, family values, and personal attention.   Key Takeaways: [2:08] - Bob shares his 30 year background in franchising. [3:40] - United Water Restoration Group serves residential and commercial customers after various types of damage. [5:16] - After Covid-19, United Water Restoration also cleaned and sanitized businesses for customers so they could meet requirements to reopen. [7:02] - Who is the ideal franchisee for United Water Restoration Group?  [8:18] - The main focus for guiding franchisees getting started is hiring a solid team. [10:10] - The overall culture of the organization is what differentiates UWR from other restoration companies. [12:25] - There needs to be a very clear value proposition at the beginning and a clear progression moving forward. [13:14] - The most successful business owner is one that is good at solving problems. [14:55] - UWR focuses greatly on the franchisee. [17:32] - When it comes to systems, Bob shares the challenges faced in recent years by UWR. [19:04] - The goals for UWR over the next couple of years is to ensure that the current franchise units are continuing to grow and new units are established.   Mentioned in This Episode: United Water Restoration Group Website UWR Franchise Website

Josh D'Agostino is one of the nicest people you will ever meet in franchising.  He is also very good at what he does.  With more than 17 years in automotive products distribution, he is President and CEO at Mighty Distributing System/Mighty Auto Parts.  Josh is a true servant leader for his teams in Franchise Development (both domestic and international), Franchise Operations, IT, HR & Admin., and also supports Company owned Operations and competitive acquisitions.  

Brittany and Jamie give Sam a break this week as they interview Gretchen Doyle, VP of Operations for EverLine. Gretchen shares the inside track on what to expect as franchisees launch their businesses, what the brand is responsible for, and what the franchisee needs to own.

The market place of coffee has seen rapid expansion of drive thrus and concepts focused on quick service. There is no doubt that customers appreciate speed when it comes to their coffee, better than speed though is speed plus service. These are the areas that today's guest is focused on delivering and continually enhancing in one of the country's fastest growing fast coffee concepts, Scooter's Coffee.  Jaime Denney joined Scooter's Coffee as the Vice President of Franchise Operations in November of 2022 to focus on initiatives aimed at increasing the speed and effectiveness of drive-thru service. Denney is a highly energetic and passionate, results-oriented operations leader with a proven record of achievement in the quick service restaurant industry. She has experience leading large cross-functional teams, delivering business results, and implementing foodservice solutions. Prior to joining Scooter's Coffee, Denney was Vice President of Brand Operations at Jamba, where she worked cross-functionally with teams to drive franchise operational excellence and deliver quality training and support. She helped successfully migrate Jamba to a new POS system and implemented digital enhancements to set franchisees up for success during the COVID-19 pandemic. Denney, who has 15 years of coffee industry experience, also held leadership roles with Starbucks, Tropical Smoothie Café and Aramark. With 613 locations and no sign of slowing, there is a good chance you have a Scooters Coffee near you. Today we are going to get an inside look into what makes this company tick,  the values that drive its drive thru empire, details about how Scooter's operates, and what we in the independent cafe community can learn from our corporate counterparts.  I hope you all enjoy and learn a lot! We cover: Choosing markets for expansion Training managers Setting goals for speed Competing in the local market place Managing costs amid inflation Keeping things simple to help speed and service The limits of speed as a value Service and consistency Serving franchisees Wages, benefits, and culture Networking and tools for refinement Links: www.scooterscoffee.com   Related episodes: 127 : Passion and Curiosity: A conversation w/ Starbucks Global Sr. Project Manager, Major Cohen Episode 121 : Working from Your Strengths 161 : Founder Friday Drive-Thru Edition w/ Jasmine Diedrich Wilson of Diedrich Espresso 384 : How to Run a Successful Coffee Cart w/ Sarah Naylor of Daybreak Coffee Cart 163 : Lessons from Crush the Rush w/ Josh Little Field    Interested in leveling up your coffee shop or setting up 1:1 coaching? Click here to schedule a free consulting discovery call with KTTS Click here to book a formal one-on-one consulting call! Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com        

In this episode of our podcast, we sit down with Amber Burke, Vice President of Franchise Operations at Burn Boot Camp, to discuss the ins and outs of franchise operations. With over 23 years of experience in the fitness industry, Amber brings a wealth of knowledge and expertise to the conversation. Amber takes us through her journey in the fitness industry and how she eventually landed at Burn Boot Camp. We delve into the different departments she oversees, including compliance, real estate, field support, construction and design, and education, and how they all work together to create a seamless experience for franchise partners. We also discuss the challenges that arise in franchise operations and how Amber and her team navigate them. From keeping up with changing regulations to finding the right locations for new gyms, there's always something new to tackle. Amber shares her strategies for staying on top of everything and maintaining a high level of efficiency. Throughout the episode, Amber emphasizes the importance of building strong relationships with franchisees and creating a supportive community. She believes that these relationships are key to the success of the Burn Boot Camp franchise system. Overall, this episode offers a fascinating look into the world of franchise operations, and Amber's insights and expertise are sure to be valuable to anyone interested in this field.

"We're not running heaven here; we are running a business.  We have impeccable systems run by imperfect humans but we try to be leaders.  We empower, not enable." Listen to Tom Pabin, the founder and president of Class 101 tell his inspiring story of a pledge to help teens, faith in what he was doing and then creating world class tools and system to create success and be the newest of the Unleashed Brands.  "Part of the process is following the process!"  Truer words were never spoken.We don't just talk about operations, we help you refine them. Check out how FranWise can help your business!

Dave is a 30-year veteran in the franchise business. He owned 20 Dominoes at one point for 30 years. He is a passive investor in multiple brands, including Jersey Mike's, Papa John, Starbucks, and he's the franchisor of two emerging brands.In this episode, we talked about how to make smart investments, analyze opportunities and keys to skyrocket your management operations.Guest Social Links:Facebook (Personal): https://www.facebook.com/dave.wood.12  Facebook (Business): www.facebook.com/HotChiknKitchn/LinkedIn: www.linkedin.com/in/dave-wood-9975a38/Instagram (Business): www.instagram.com/hotchiknkitchn/Connect with Brian Twitter, LinkedIn, & Instagram Join the Franchise Freedom community

The old sayings are "write what you know" and "do what you love."  When you combine the expertise and passion with a strong commitment to brand values and operational excellence you get - success.  You get Goldfish Swim School.  Andrew McCuiston, President, takes you through their methodical growth, adaptive changes to their growth trajectory.  Their commitment to water safety for children is changing lives for kids, parents and the franchisees.We don't just talk about operations, we help you refine them. Check out how FranWise can help your business!

Keith Gerson, President of Franchise Operations at FranConnect is today's guest on Just Jania! Keith and Jania discuss the economic forecast for franchising for the 2nd half of 2022. Keith shares his outlook on a pending recession, price increases, lead flow, and what key metrics you need to watch now!  

Rick Douglass is a physical therapist who worked for “other people” before opening Douglass Orthopedic & Spine Rehabilitation in 2001. In 2015, his company became a FYZICAL franchise. Now Rick is President of Franchise Operations for FYZICAL leading 448 franchise locations in 45 states. Rick provides an in-depth description of the Medicare Final Rule, PTA differentiator, the moratorium sequester cut, and MIPS.There is a bill on the table called the Smart Act (H.R. 5536) including three main effects if the bill passes:Push off PT cuts to 2023Except for clinics in rural markets from these cutsReduce PTA supervision requirement to general supervision that does not require the presence of PTThis is the time for physical therapists and physical therapists assistants to take action to mitigate cuts to PT services and reimbursement. Head over to Take Action to Support APTA Advocacy and write your letter to Congress.

Ep 28: After 18 years in the space, Donnie Oliver is an experienced leader, consultant and operator with a demonstrated successful track record working in the health wellness and fitness industry. He's obtained elite level skill in a broad range of topics including Leadership, Sales Training and Development, CRM, and Retail to Corrective and Performance Exercise Specialties. He's a uniquely strong sales professional with a B.A. focused in Communications from Penn State University. Donnie is currently the VP of Global Franchise Operations for UFC GYMS, a brand quickly on the path to have well over 1000 locations across 39+ countries. In this episode we reconnect on previous experiences including the good, the bad, and the ugly, that paved the way to success. We dig into the past, present, and future of the fitness industry and what it will take to be a successful gym owner or operator in the short and long term. There's valuable insight into the impacts of culture on our health, how to become a better leader, and why the fitness industry is their own worst enemy. Iron Sights podcast is hosted by Scott Howell. *Please make sure to leave a review if you enjoyed the podcast!