Podcasts about leading with empathy

Jessica talks with Nicole Takesono Flowers, Opera Singer & Higher Ed Administrator.Originally from Hawaii, Nicole has garnered acclaim for her rich, warm mezzo-soprano voice and profound dedication to storytelling. She has graced the stages of esteemed companies such as the San Francisco Opera, Opera San Jose, West Edge Opera, Festival Opera, and West Bay Opera. Recently, she has shifted her focus to recital work, collaborating closely with guitarist Sharon Wayne. For over 20 years, she has served as an administrator at UCSF, where she is currently the Program Manager for the Biophysics Grad program. In 2022 she was awarded the Chancellor's Award for Exceptional University Service at UCSF. Follow Nicole on Instagram to hear about her upcoming recitals.~About The Ampersand Manifesto:What happens when you refuse to choose just one path? On The Ampersand Manifesto, host Jessica Wan sits down with “the most interesting people at the dinner party” – those who have made their mark in two or more seemingly different worlds. Through candid conversations, we explore what it takes to navigate multiple callings, find the connection points between them, and redefine success on our own terms. Together, we're co-creating The Ampersand Manifesto: principles for leading a multi-passionate life.~About your host, Jessica Wan:Executive Coach | Classical Singer | Former Marketing Leader & Tech ExecutiveJessica helps founders and leaders make the invisible visible. With 20+ years of experience scaling brands like Apple, Smule, and the San Francisco Opera, and as an ICF-certified executive coach, she provides the clarity and strategy needed to lead bravely and find fulfillment in a multi-passionate life.Work with Jessica: Book a Free Intro CallJoin The Cohort: An Ampersand Community for Dual-Career ProfessionalsFollow the Journey: @ampersandmanifestoConnect: Jessica's LinkedInListen: Singing Excerpts~CreditsCo-produced and hosted by ⁠Jessica Wan⁠Co-produced, edited, sound design, and original music by ⁠Carlos Schmitt

Join Brian Smith on this revisit of episode 214 of The I in Team Series and your Daily Influence as we dive into the evolving world of the fractionalized work environments and how leaders can approach it with empathy.

Most providers interrupt their patients within 18 seconds. What if the next few minutes of silence could tell you more than the next hour of testing? In Part 2 of the Your Health Values Series, Jamie  sits down again with members of the Your Health Experience Team — Rebecca, Jennifer, Whitney,  and Carlos — to go beneath the surface of "patient-centered care" and look at what empathy really demands in the pressured, everyday moments of healthcare. This isn't a conversation about being nice. It's a conversation about seeing people — patients, families, and colleagues — for everything they're carrying, even when they're hiding it behind a smile. In this episode: Why empathy is officially non-negotiable at Your Health — and what that looks like in practice The difference between emotional empathy and "empathetic sternness" (and why both save lives) How to recognize when a patient or colleague is carrying something deeper than their symptoms The real threat of empathy fatigue — and how to keep giving without burning out The two "holy times" in healthcare where empathy matters most What patients actually say when they feel truly seen If you've ever wondered whether the extra 60 seconds is worth it, this episode will show you why it's everything. Press play — and then try it on your very next interaction. www.YourHealth.Org

Send a textIn this episode of Deconstructing Comp, we're joined by Greg Hamlin, Senior VP and Chief Claims Officer at Berkley Industrial Comp (a Berkley Company), for a grounded conversation about the role empathy plays in workers' compensation and why it is so essential in our industry, particularly when communicating with injured workers. Greg shares observations from his experience about how empathy influences communication, decision-making, and trust across claims, leadership, and organizational teams. We explore how understanding a person's perspective, whether it's an injured employee, a claims professional, or a business colleague, can shape how issues are identified, discussed, and resolved.We also chat about how Greg has been able to encourage and develop empathy at the claims desk within his organization. No big surprise, it starts at the top, and Greg talks about what it means to empower his claims professionals. Throughout the episode, we reflect on how empathetic approaches can reduce friction, support clearer communication, and create conditions for better outcomes, without tying empathy to any single role, title, or function. Listeners are invited to consider how empathy already shows up in their work, and where small shifts in perspective or structure might make a difference.Greg is also a fellow podcast host. You can catch his podcast "Adjusted" on your favorite podcast platform. 

On this episode of the Travis Makes Money Podcast, Travis Chappell is joined by his producer Eric for a candid, funny, and surprisingly meaningful conversation sparked by a viral incident at Chipotle. What starts as a wild story about a customer throwing a burrito bowl turns into a deeper discussion about empathy, customer service, leadership, and why business owners must protect their teams. Travis shares his perspective on firing bad customers, treating service workers with respect, and how working high-volume people-facing jobs (like door-to-door sales) builds patience, emotional intelligence, and communication skills that translate directly into business success. On this episode we talk about: Why “the customer is always right” is a dangerous mindset When business owners should fire customers to protect their team The viral Chipotle incident and the judge's creative punishment Whether everyone should work in customer service at least once How empathy, communication, and patience directly impact your income Top 3 Takeaways Your employees come first. Refund difficult customers — but don't tolerate abuse toward your team. Empathy is a business skill. Jobs that force you to interact with lots of people teach patience, communication, and emotional control. Kindness shouldn't require experience. You shouldn't have to work in food service to treat people with basic respect. Notable Quotes “The customer is not always right.” “You should never allow your team members to be berated by someone who's clearly never going to be happy.” “You shouldn't have to work in food service to be a kind human being.”  Travis Makes Money is made possible by HighLevel – the All-In-One Sales & Marketing Platform built for agencies, by an agency.  Capture leads, nurture them, and close more deals—all from one powerful platform.  Get an extended free trial at gohighlevel.com/travis Learn more about your ad choices. Visit megaphone.fm/adchoices

We covered topics - Your journey into DEI- What impact do you want to create?- Why did you start a consultancy in 2025 when rollbacks are at an all-time high?- What is your core offer and its business benefits to your clients?- What size company and sector you work with?- How do senior leaders define success for DEI in business terms?- How is DEI work currently budgeted in these size organisation?- What signals tell you a company's DEI strategy is losing momentum or at risk of rollback?- How much minimum budget is need to do any workplace transformation?- What does the ROI of DEI mean to you?----Important LinksGuest - LinkedIn ( https://www.linkedin.com/in/glenn-e-newman-jr/ ) Website - leadwithempathy.co ----Download the white paper ROI of DEI, ⁠click here⁠ → ROIofDEI.ai⁠ Any feedback? please email ⁠vikram@73bit.com⁠

Discover how a former criminology major and aspiring actor transitioned from a curious subcontractor to a powerhouse executive in the tech industry. Michael Smith, Partner at Fortium Partners, shares his "business-first" philosophy on IT, explaining why technology is most powerful when it is used to create a competitive advantage rather than just being a set of widgets. He dives deep into the high-stakes world of global digital transformations and the hard-won lessons learned from "failing safe" under great mentors.Guest Links:Michael's LinkedInFortium PartnersCredits: Host: Lisa Nichols, Executive Producer: Jenny Heal, Marketing Support: Landon Burke and Joe Szynkowski, Podcast Engineer: Portside Media

Have you ever been told you're too direct, too logical, or even that you “lack empathy” - and wondered what empathy actually means? In this episode of It's a Mindset, I'm joined by Daniel Murray, a leadership speaker, coach and consultant who specialises in helping people unlock performance through curiosity, empathy and emotional intelligence - without losing rigour or results. Daniel brings a fascinating blend of strategic thinking and human understanding to leadership. With a background in mathematics, corporate strategy and executive leadership, he helps leaders develop what he calls the tough skills - the ones that truly shape culture, trust and performance. This conversation genuinely intrigued me. Having been accused at times of not being empathetic, I was deeply curious to unpack what empathy actually is - and what it isn't - especially in high-performance environments. Together, we explore how empathy shows up in leadership, why it's often misunderstood, and how leading with empathy doesn't mean being soft - it means being effective. Key Episode Takeaways: What empathy really is (and the different types of empathy) How to tell if you're actually empathetic - or just well-intentioned Why kindness matters just as much for yourself as it does for others How empathic leadership builds trust, safety and commitment Why understanding others is the foundation of leadership that truly works If you're a leader, coach, parent, or anyone navigating relationships where influence matters, this episode will challenge the way you think about empathy - and invite you to lead with more understanding, clarity and intention. About the Guest: Daniel Murray (BSc, MBA Exec) helps frustrated people leaders unlock the true performance of their people by developing curious and empathic skills to harness the 'tough skills' of leadership. His degree in mathematics and background in corporate strategy provides Daniel with a unique perspective blending strategic thinking with empathy and emotional intelligence in practical and pragmatic ways. His clients rave about his ability to bring humour and fun to the challenges of people leadership and make complex neuroscientific concepts simple and practical to implement. As a professional speaker, trainer, coach and consultant, Daniel is able to help clients harness their most powerful assets, their people, through leadership skills that work. He has worked with clients such as BHP, Lion, ASX, Allianz, Chubb Life Insurance, Tyro Payments, CBA, QBE, Swiss RE, Nova Entertainment, Perpetual, Genpact, The Executive Connection, The CEO Institute, Bulbeck group and Applied Medical. Building a committed team is one of the hardest and most important skill for every leader, Daniel helps his clients become empathic leaders worth following. Show Resources: Connect with Daniel on LinkedIn - HERE Check Out Daniel's Website - HERE Learn More About Daniel's Book, The Empathy Gap - HERE Follow Emma, the Podcast Host on Instagram - HERE Learn More About 1:1 Coaching with Emma - HERE Book a FREE 30-Minute Call with Emma - HERE If you loved this episode, please share it on your Instagram stories and tag @emmalagerlow - it helps the podcast reach more people who need these conversations. Yours in Leading with Empathy, Emma. X.

I would love to hear how this episode impacted you.In this episode of Shields Down, we dive deep into the essential role of empathy in leadership, particularly in trauma-informed environments. For first responders, repeated exposure to high-stress situations often results in lasting emotional and psychological effects.  As leaders, understanding and addressing trauma is key to building resilient teams and fostering a supportive work culture. We'll explore the principles of trauma-informed leadership, from recognizing how trauma impacts workplace dynamics to cultivating trust, safety, and empathy within teams. We'll also share practical, actionable strategies for integrating empathy into leadership practices and creating a trauma-sensitive culture. Whether you're in a leadership role or aspiring to one, this episode offers valuable insights into the power of empathy and trauma-informed approaches to enhance team morale, performance, and overall well-being. Join us as we lead with empathy, helping first responders thrive, not just survive. Key Topics:Understanding Trauma-Informed Leadership: Discover the profound impact trauma has on workplace dynamics and how leaders can foster safety, trust, and empathy to support their teams.Empathy as a Key Leadership Skill: Learn how empathetic leadership strengthens team connections, boosts morale, and fosters psychological safety.Creating a Trauma-Sensitive Work Culture: Explore actionable strategies to implement trauma-sensitive policies that enhance organizational resilience and individual well-being.Empathy in Action Reflection Exercise: Reflect on your leadership style and apply trauma-informed principles in your daily interactions to see immediate positive changes. Tune in and lead with empathy! Support the showOptions For Connection:Websitehttps://www.ptsd-transformation.com/Instagram https://www.instagram.com/shields_down/Private Facebook Group https://www.facebook.com/groups/ptsdtransformationacademyFree PDF "Understanding Your PTSD: Go from Surviving to Thriving"https://www.ptsd-transformation.com/understand-ptsd-pdf Free Monthly Newsletters (Right to your inbox)https://www.ptsd-transformation.com/newsletteroptin Support is hereptsdtransformation@gmail.com DisclaimerI want to remind you that this Podcast is my opinion and my teachings, in no way does it replace a licenced Mental health professional, if you feel that you are in a place where you need that support reach out to someone and get it.

Drew and Michael challenge the traditional view of sales as pushy or manipulative. They explore how sales can instead be an act of service, helping others find solutions that genuinely meet their needs. The discussion centers on shifting the mindset from “closing deals” to “opening opportunities,” where empathy, understanding, and authentic connection replace pressure and persuasion. The Connection Between Sales and Leadership Around the ten-minute mark, the conversation moves into the relationship between sales skills and effective leadership. While selling and leading are not the same, the two share essential traits: communication, empathy, and influence. Drew and Michael highlight how great leaders naturally “sell” their vision, inspiring buy-in, creating alignment, and motivating their teams to move forward with purpose. They emphasize that leadership without empathy or clarity often fails to connect, just as sales without listening fails to serve. Drew's Personal Story: When Sales Skills Became Life Skills At the fourteen-minute mark, Drew shares a powerful personal story involving a traumatic experience with his infant son. He explains how the very skills he developed in sales, such as listening, empathy, and communication, helped him support his wife and family through an emotionally difficult period. His story illustrates how professional abilities can translate into human connection and resilience, showing that the best “salespeople” are those who know how to serve others deeply and compassionately. Recap and Next Steps As the conversation wraps up, Michael thanks Drew for his openness and insight. Together, they reflect on how reframing sales as service brings humanity back into business and into leadership. Website:  https://theeverydayleader.co/ Podcast:  https://podcasts.apple.com/us/podcast/the-everyday-leader-authentic-leadership/id1775251882    

What if the fastest way to grow your career isn't a straight climb but a series of smart, sideways moves that sharpen your empathy and judgment?  In this episode, I had the pleasure of sitting down with Catherine Wong, COO and CPO at Entrata, to unpack how she scales products and people by shaping cultures where every voice is invited, and the best ideas surface early. From engineering during the dot-com downturn to leading global teams through acquisitions and hypergrowth, Catherine shares the habits that turn uncertainty into momentum: practice your voice, ask for real feedback, and reward behaviors that build trust.We go deep on how product and operations intersect when you're building an operating system for real estate. Catherine explains why diverse perspectives improve outcomes and how leaders can intentionally signal what matters by recognizing thoughtful execution, not just loud opinions. Her take on the future of work is refreshingly actionable: AI changes the “how,” not the “why.” Whether you specialize or stay broad, treat curiosity like a muscle. Run small experiments, unlearn out-of-date tactics, and stay anchored to clear business outcomes.You'll hear practical frameworks for deciding under ambiguity. widen inputs, seek data, welcome dissent, and iterate with agility. Catherine also breaks down visibility tactics for women who are competent but overlooked: volunteer for updates, lead slices of complex projects, and request precise post-meeting feedback. Her story of integrating a UK acquisition while battling imposter syndrome reveals a simple truth: courage plus clarity compounds into trust, scope, and impact.If you care about culture design, product leadership, AI fluency, and building a resilient career in tech, this conversation is a blueprint you can use today. Follow along, share it with a friend who needs a nudge, and subscribe to get more candid, practical conversations. Loved this one? Leave a review and tell us the bold step you're taking next.Resources:Catherine Wong on LinkedInEntrata

What if the most powerful thing you did as a leader was to stop talking? Stephanie Chung—trailblazing aviation executive and author of Ally Leadership—joins us to show how silence, better questions, and intentional design turn diversity into decisions people own.We start with the hard truth: diverse teams win, but only when every voice is heard. Stephanie shares how she navigated a male-dominated industry and distilled what works into the EARN system: establish psychological safety, assure alignment, rally the troops with a compelling vision, and navigate the narrows when turbulence hits. We get specific about meeting design—who speaks, who gets cut off, and what to do in the micro-moments when someone says, “I see it differently.” You'll learn how to prep quiet voices before they walk into the room, use silence as a thinking tool, and move from leader-led solutions to team-generated plans that build real ownership.We also tackle the generational shift reshaping work. Younger teammates aren't anti-work; they're anti-waste. Stephanie challenges us to prioritize outcomes over optics, encourage healthy debate, and treat “Why do we do it this way?” as a design question, not a threat. The conversation stretches into sales leadership and customer value: teach your team how the business makes money, understand your customer's economics, and stop discounting—start unlocking value. Along the way, practical tactics like cross-department “walk a mile,” Amazon-style six-page memos, and three alignment questions make inclusion tangible and repeatable.

In this empowering episode of The Franchise Woman Podcast: Where Passion & Purpose Collide, hosts Rebecca Monet and Tracy Kawa sit down with Rachel Southard, CEO of ecomaids and Head of Brand Operations at Happinest Brands, to explore what it means to lead with empathy, adaptability, and strategy in a rapidly evolving franchise world. Rachel—recently named one of Franchise Dictionary Magazine's Women of Wonder 2024—shares insights from her 20+ years of experience growing and scaling franchise systems. From her early days in a fitness franchise daycare to leading multi-brand operations, she's seen every side of the franchising journey.

Earmark Media Presents a bonus episode of Earmark Podcast:On the fifth stop of the Advisory Amplified tour in Atlanta, Blake sits down with Lisa Gilreath of Acuity and Valerie Heckman of OnPay to discuss what empathetic leadership actually looks like in an industry notorious for long hours and tight deadlines. The conversation covers everything from recognizing when team members are struggling to handling toxic high performers, with real talk about building slack into capacity planning and why unused PTO is a red flag. Lisa and Valerie share concrete steps for creating a culture where people feel supported enough to lean in when it matters most.Meet Our GuestsValerie HeckmanLinkedIn: https://www.linkedin.com/in/valerieheckman/Learn more about OnPayOfficial website: https://onpay.comLisa GilreathLinkedIn: https://www.linkedin.com/in/lisa-gilreath-2ba506a/Learn more about SorrenOfficial website: https://sorren.com/Need CPE?Get CPE for this episode: https://earmark.app/c/2909Get CPE for listening to podcasts with Earmark: https://earmarkcpe.comSubscribe to the Earmark Podcast: https://podcast.earmarkcpe.comGet in TouchThanks for listening and the great reviews! We appreciate you! Follow and tweet @BlakeTOliver and @DavidLeary. Find us on Facebook and Instagram. If you like what you hear, please do us a favor and write a review on Apple Podcasts or Podchaser. Call us and leave a voicemail; maybe we'll play it on the show. DIAL (202) 695-1040.SponsorshipsAre you interested in sponsoring The Accounting Podcast? For details, read the prospectus.Need Accounting Conference Info? Check out our new website - accountingconferences.comLimited edition shirts, stickers, and other necessitiesTeePublic Store: http://cloudacctpod.link/merchSubscribeApple Podcasts: http://cloudacctpod.link/ApplePodcastsYouTube: https://www.youtube.com/@TheAccountingPodcastSpotify: http://cloudacctpod.link/SpotifyPodchaser: http://cloudacctpod.link/podchaserStitcher: http://cloudacctpod.link/StitcherOvercast: http://cloudacctpod.link/OvercastClassifiedsWant to get the word out about your newsletter, webinar, party, Facebook group, podcast, e-book, job posting, or that fancy Excel macro you just created? Let the listeners of The Accounting Podcast know by running a classified ad. Go here to create your classified ad: https://cloudacctpod.link/RunClassifiedAdTranscriptsThe full transcript for this episode is available by clicking on the Transcript tab at the top of this page

Christiaan Brown, SVP at RH Strategic, joins The PR Podcast to talk about what smart communications leadership looks like in 2025 and beyond. A seasoned PR veteran, Christiaan has built and led programs for Fortune 500 brands, major healthcare systems, nonprofits, and early-stage innovators.In this episode, he breaks down why the next era of agency–client relationships hinges on two things: empathy and strategic clarity. Christiaan shares how PR teams can better understand what clients actually need, how to simplify the chaos of modern communications, and why clear, honest counsel matters more than ever.If you want practical, grounded advice on elevating your client partnerships — and becoming the kind of communicator people trust — this conversation is for you.The PR Podcast is a show about how the news gets made. We talk with great PR people, reporters, and communicators about how the news gets made and strategies for publicity that drive business goals. Host ⁠⁠Jody Fisher⁠⁠ is the founder of Jody Fisher PR and works with clients across the healthcare, higher education, financial services, real estate, entertainment, and non-profit verticals. Join the conversation on ⁠⁠Facebook⁠⁠, ⁠⁠Twitter⁠⁠, ⁠⁠Instagram⁠⁠, and ⁠⁠TikTok⁠⁠ at @ThePRPodcast.Christiaan Brown: LinkedIn - https://www.linkedin.com/in/christiaanbrownRH Strategic: Website - https://rhstrategic.comTwitter - https://x.com/RHstrategicLinkedIn - https://www.linkedin.com/company/rh-strategicThe PR Podcast: Facebook - https://www.facebook.com/ThePRPodcast/Twitter - https://x.com/ThePRPodcast1Instagram - https://www.instagram.com/theprpodcast_/TikTok - https://www.tiktok.com/@theprpodcast?

Send us a textIn this episode, Kay Suthar talks with Dwight Heck, Founder and Director of Give A Heck, about living with purpose, leading with empathy, and the mindset shifts that shape success. Dwight shares how empathy became his greatest business advantage — and why personal growth starts with awareness of what you feed your mind. They unpack the importance of surrounding yourself with the right people, staying consistent with your values, and being willing to change when growth calls for it.What to expect in this episode:(00:00) – Entrepreneurship, family, and living with impact (04:15) – Empathy as a superpower in life and business (09:00) – What it really takes to live with purpose (13:20) – The influence of associations and environment (17:30) – Why change only happens when you truly want itAbout Dwight HeckDwight Heck is the Founder and Director of Give A Heck, a movement built on helping people live intentionally and build meaningful, purpose-driven lives. With a background in finance, personal development, and leadership, Dwight empowers others to grow through self-awareness, service, and consistent action. His philosophy is simple — success comes from helping others succeed.Connect with Dwight HeckWebsite: https://giveaheck.com/LinkedIn: https://www.linkedin.com/in/dwight-raymond-heck-65a90150/Instagram: https://www.instagram.com/give.a.heck/Facebook: https://www.facebook.com/dwight.heck/Twitter: https://twitter.com/heckster67YouTube: https://www.youtube.com/channel/UCF0iXGMDlG4Oifuzyn2q3ogEmail: dwight@giveaheck.comConnect with Kay SutharBusiness Website: https://makeyourmarkagency.com/Podcast Website: https://www.makeyourmarkpodcast.com/LinkedIn: https://www.linkedin.com/in/kay-suthar-make-your-mark/Facebook Group: https://www.facebook.com/groups/482037820744114Email: kay@makeyourmarkagency.comFREE Gifts from Kay Suthar:3 Ultimate Secrets to Getting Booked on Podcasts: https://getbookedonpodcast.com5 Simple Steps to Launch Your Podcast in 14 Days: https://14daystolaunch.com

Join Brian Smith on today's revisit of episode 214 of The I in Team Series and your Daily Influence as we dive into the evolving world of the fractionalized work environments and how leaders can approach it with empathy.

Chelsea Kline has long had a passion for helping people who are struggling, and found the perfect outlet for that as executive director of Cancer Connection, the Northampton-based nonprofit that offers a raft of services — from support groups to integrative therapies to the all-important model of ‘befriending' — to people dealing with a cancer diagnosis, as well as their families and caregivers. On the next episode of BusinessTalk, Chelsea talks with BusinessWest Editor Joe Bednar about the many community connections that make it all happen, her committed team at Cancer Connection, the many ways people can support the mission, and why it's so gratifying to be named to BusinessWest's Women of Impact class of 2025. It's must listening, so tune into BusinessTalk, a podcast presented by BusinessWest on both audio and video platforms, and sponsored by Greenfield Cooperative Bank.

In this episode of Straight To The Source, host Lucy Allon sits down with hospitality leader Laura Goldberg. As Co-Owner and COO of Hurricane’s Grill and Co-Founder of Women in Cafes and Restaurants, Laura opens up about building inclusive teams, advocating for women in leadership, and her commitment to supporting mental health in the industry through The Burnt Chef Project. Whether you’re a hospitality professional, business owner, or advocate for inclusion, this episode is packed with lessons in resilience, authenticity, and purpose-driven leadership. What you’ll learn: How empathy drives sustainable business growth The realities of running a global restaurant brand Building an inclusive community for women in hospitality The importance of mental health in leadership Why community and connection fuel the future of hospitality Subscribe for more interviews with industry leaders and changemakers. This episode is proudly brought to you by Squizify, a digital platform that removes the old paper-based processes and replaces it with a modern digital solution to help operators improve their efficiencies. To learn more, take a squiz at https://squizify.com/ Follow Laura Goldberg and find out more about her growing business group, Hurricane’s Grill Restaurants: Laura Goldberg https://www.instagram.com/laura_g_hurricanesgrill Hurricane’s Grill Restaurants www.hurricanesgrillrestaurants.com.au Discover more about Women in Cafes and Restaurants: https://wcr-connect.com.au/ Learn more about The Burnt Chef Project: https://www.theburntchefproject.com/ Connect with your hosts: Tawnya Bahr: https://www.linkedin.com/in/tawnyabahr Lucy Allon: https://www.linkedin.com/in/lucyallon Find out more about Straight To The Source: https://straighttothesource.com.au Follow Straight To The Source Food Podcast: @stts_podcast Follow Straight To The Source: @straight_to_the_sourceSee omnystudio.com/listener for privacy information.

It's Grow Show Season 4! Featuring our new host, Amie Milner! In this episode of The Grow Show, Scott Scully shares his philosophy that “People Are People,” diving into the critical role of authentic human connection in business leadership.Discover why real conversations and empathy can transform your team's culture, boost motivation, and solve workplace challenges. The episode also explores actionable strategies to simplify sales development, build stronger relationships, and lead your team with care and intention. Perfect for leaders and sales professionals looking to elevate their approach and results by putting people first.

On the fifth stop of the Advisory Amplified tour in Atlanta, Blake sits down with Lisa Gilreath of Acuity and Valerie Heckman of OnPay to discuss what empathetic leadership actually looks like in an industry notorious for long hours and tight deadlines. The conversation covers everything from recognizing when team members are struggling to handling toxic high performers, with real talk about building slack into capacity planning and why unused PTO is a red flag. Lisa and Valerie share concrete steps for creating a culture where people feel supported enough to lean in when it matters most.Chapters(01:17) - Defining Empathy in Accounting (02:24) - Implementing Processes to Reduce Stress (03:26) - Balancing Workloads and Mental Health (10:15) - Client Relationships and Empathy (16:42) - Adapting to Change and Hiring for the Future (19:07) - Using Data to Spot Problems Early (24:35) - Handling Toxic High Performers (26:22) - Practical Tips for Leading with Empathy (30:55) - Conclusion and Final Thoughts Sign up to get free CPE for listening to this podcasthttps://earmarkcpe.comhttps://earmark.app/Download the Earmark CPE App Apple: https://apps.apple.com/us/app/earmark-cpe/id1562599728Android: https://play.google.com/store/apps/details?id=com.earmarkcpe.appConnect with Our Guests:Valerie HeckmanLinkedIn: https://www.linkedin.com/in/valerieheckman/Learn more about OnPayOfficial website: https://onpay.comLisa GilreathLinkedIn: https://www.linkedin.com/in/lisa-gilreath-2ba506a/Learn more about SorrenOfficial website: https://sorren.com/Connect with Blake Oliver, CPALinkedIn: https://www.linkedin.com/in/blaketoliverTwitter: https://twitter.com/blaketoliver/

Send us a textIn this deeply human episode, Optidge's own HR Manager, Sarah Cuesta, joins Danny Gavin to explore what AI can't do: lead with empathy, resolve team conflict, or build psychological safety. Drawing from her unique path from clinical hypnotherapy to people operations, Sarah unpacks how trust, structure, and culture fuel successful teams, especially in remote environments. Whether you're managing a team or just part of one, this is your blueprint for building stronger human connections in the age of tech.An Optidge "Office Hours" Episode:Our Office Hours episodes are your go-to for details, how-to's, and advice on specific marketing topics. Join our fellow Optidge team members, and sometimes even 1:1 teachings from Danny himself, in these shorter, marketing-focused episodes every few weeks. Get ready to get marketing!Episode Highlights: Sarah, HR strategist and former clinical hypnotherapist, emphasizes the importance of trust, clear communication, and intentional leadership to foster team success, especially in remote work settings. She shares why even the smartest AI and most sophisticated tools can't replace empathy, feedback, conflict resolutions, or human trust in teams. In her opinion, effective remote leadership requires proactive management, empathy, and regular check-ins to ensure understanding, engagement, and a strong team culture. She advocates for structured team onboarding, safe communication practices, and maintaining rhythm through consistent touchpoints to build trust and clarity. Sarah sheds light on Optidge core values in action, sharing how Optidge executes on mentorship, communication, and excellence. Episode Links: Sarah Cuesta-Dawson on LinkedInThrivetastic Business ServicesFollow The Digital Marketing Mentor: Website and Blog: thedmmentor.com Instagram: @thedmmentor Linkedin: @thedmmentor YouTube: @thedmmentor Interested in Digital Marketing Services, Careers, or Courses? Check out more from the TDMM Family: Optidge.com - Full Service Digital Marketing Agency specializing in SEO, PPC, Paid Social, and Lead Generation efforts for established B2C and B2B businesses and organizations. ODEOacademy.com - Digital Marketing online education and course platform. ODEO gives you solid digital marketing knowledge to launch/boost your career or understand your business's digital marketing strategy.

Key Takeaways: Empathy is Key: Essential for fostering client autonomy and effective coaching. Presence Over Fixing: Be present and listen deeply, resisting the urge to provide solutions. Avoid Bias: Recognize and manage expert bias, time pressure, and the rescue impulse. Empower Through Acknowledgment: Acknowledge the client's process, not just their achievements. Strategic Questioning: Ask "who" questions to explore deeper motivations and values, and reframe challenges to highlight resources. Trust the Client: Believe in the client's capacity to lead their own journey.

This week, I sat down with Minou Clark, CEO of RealSelf, to talk about leadership, culture, and why creativity is the secret weapon in business. Minou's journey is anything but traditional. From theater major to running digital growth at BuzzFeed, PopSugar, People, Yahoo, and Paris Hilton's 11:11 Media, before stepping into the CEO role at RealSelf.We cover entrepreneurship, digital strategy, and what it really means to lead with empathy. Minou shares how her theater background shaped her leadership style and built her emotional intelligence, and why she treats interns, CFOs, and board members exactly the same, holding radical transparency as her rule. She talks about rebranding RealSelf to modernize the experience while keeping its loyal community at the center, and why companies that resist change get left behind. We also dig into the gap between corporate excitement about AI and consumer distrust, and Minou's long-term vision for RealSelf beyond aesthetics to include wellness, nutrition, and mental health.If you're building a brand, leading a team, or just want to understand how empathy and bold change fuel real growth, this episode is packed with insights you can use. Listen now for lessons on leadership, digital growth, and why being authentic is the best strategy.

In Part 2 of our powerful conversation with Dr. Hillary Cauthen — licensed clinical sport psychologist, author, and President-Elect of the Association for Applied Sport Psychology — we dive deeper into the culture of youth sports, the pressures athletes face, and the role coaches and parents play in creating safe, healthy environments. From the hidden costs of monetized youth sports, to the importance of leadership, to the fine line between resilience and burnout, Dr. Cauthen shares hard truths and practical strategies for building a culture of care in athletics. Whether you're a coach, parent, or athlete, this episode will leave you rethinking how we measure success on and off the field.

Join me this week as I have a great conversation with Tori Lauro, Veterinary Hospital Manager at VCA Animal Hospitals. Tori shares her journey from becoming a customer service supervisor to being promoted to hospital manager in 2018. Having faced challenges early on, she reflects on feeling like she needed to have all the answers and make changes quickly, without first understanding her team which led to some initial resistance, as her staff saw her as an "interloper" trying to change things. Hear how Tori learned from this experience and how, when she later transitioned to managing a different hospital, she focused first on building relationships and trust with her team before implementing changes. Tori discovered that leading with empathy, rather than from a place of just authority, was far more effective, and that maintaining psychological safety, focusing on improvements over blame, and having open communication are key. She discusses how she handles pushback from colleagues who want a more rigid, disciplinary approach and how she tracks "chronic mistakes" in a spreadsheet to identify trends but addresses issues in collaboration with staff to understand root causes. Our conversation truly highlights Tori's passion for creating a positive, supportive work culture in which people feel empowered to learn and grow, and she regards her role as a leader not just to enforce policies but to understand her team's challenges and help them succeed. She was even recently recognized as an emerging leader in the veterinary management field, and she shares advice for new managers to have patience, give themselves grace, and focus on the incredible opportunity they have to make a real difference! Enjoy my conversation with Tori Lauro! Show Notes: [2:24] - Tori reflects on how, early in her role, she prioritized policy changes over understanding her team's established methods. [4:43] - Lessons from her first hospital taught Tori to build relationships before managing at her second hospital. [6:52] - Hear how Tori learned to balance rules with empathy, adapting her style to the needs of the hospital. [9:17] - I reflect on struggling with staff wanting strict accountability for others but not themselves. [11:41] - Tori shares how a tech praised her for fostering a no-blame culture focused on solutions over finding fault. [14:11] - I address mistakes by improving processes, not shaming people, even when errors are significant. [16:57] - Accountability needs to target issues, not people, and be built on trust. [19:16] - Tori uses spreadsheets and emails to factually address concerns. [21:19] - I share how I log minor mistakes and check in to uncover personal struggles affecting work. [24:18] - Tori encourages new managers to show themselves grace, keep learning, and value their team. [26:27] - Ultimately, managers greatly influence staff morale and need to lead as trusted role models. Thank you for listening. Remember you are not in this alone. Visit our website for more resources. Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin Tori Lauro on LinkedIn VCA Animal Hospitals Web Page VCA Animal Hospitals on LinkedIn

Episode 207 of The Pro Series Podcast, host Eric Dillman sits down with Dr. Monica Curry, an executive coach with more than 26 years of experience across financial services, automotive, and academia. Known as a gentle disruptor, Dr. Curry helps leaders step outside their own perspective to build trust, foster connection, and lead with impact.This episode explores:How empathy transforms leadershipWhy tough conversations drive growthPractical ways to show up fully as a leaderWhether you are an executive, entrepreneur, or emerging leader, this conversation will challenge you to rethink how you lead and connect with others.Listen now on Apple Podcasts, Spotify, or your preferred podcast platform.

In the second part of Clint's conversation with researcher, writer, and educator Indi Young, the focus shifts to empathy and how to better understand the full human experience behind every team member, customer, or stakeholder. Indi also shares why group discussions can't replace one-on-one listening sessions, how cultural norms shape our willingness to share, and why AI can't replicate the nuance of real human insight. This is the second part of a two-part conversation.

Degly Mendez shares a human-centered MSP philosophy built on trust, patience, and long-term partnerships at GTIA ChannelCon “No small business left behind.” — Degly Mendez, CEO, Avanzar IT Systems At GTIA ChannelCon 2025, Degly Mendez, CEO of Avanzar IT Systems, joined Doug Green of Technology Reseller News for a powerful and personal conversation about empathy, leadership, and how MSPs can meaningfully support small businesses. Avanzar IT Systems—Avanzar meaning “to move forward” in Spanish—specializes in serving small to medium-sized businesses across industries, including law firms, manufacturing, CPA offices, and real estate. But Mendez made clear that the company's mission is about more than just technology. “If we can help our clients move forward, we do it—whether they can afford it today or not.” Rather than focus on quick wins or transactional revenue, Mendez advocates for building relationships rooted in empathy, trust, and a long-term vision. “These aren't transactions,” he said. “These are partnerships that we hope will last years.” As a proud member and leader within GTIA—serving on the Cybersecurity Executive Council, ISAO Advisory Group, and as a frequent speaker—Mendez echoed the inclusive spirit of ChannelCon, where companies big and small share the same 10x10 space and voice. “Everyone needs help. And everyone can provide it.” With a guiding philosophy of “no small business left behind,” Mendez and Avanzar IT Systems are building a future where technology empowers—not excludes—businesses of all sizes. To learn more, visit avanzaritsystems.com

What does it really take to lead with empathy in today's fast-paced world? Today we invited Angie Morgan, a New York Times bestselling author and Marine Corps veteran. She reveals how blending mission-driven leadership with genuine care for your people creates unstoppable teams.   In this insightful conversation, Angie dives deep into the evolving world of leadership. From her time in the Marine Corps to leading multinational companies, Angie teaches us how empathy, clarity, and courage are the foundation for effective leadership. Learn how to strike the balance between caring for your team and driving results without compromising your mission. Whether you're a leader or aspiring to be one, this episode is packed with real-world wisdom that will help you rise to your best leadership potential.   Here are highlights:   -Empathy in Leadership: How understanding and connecting with your team's emotions fosters stronger performance and results, without lowering expectations. -Leading from the Front: The Marine Corps philosophy of "Mission First, People Always" and how it can transform your approach to leadership in any business. -The Power of Clarity: Angie explains how getting clear on your vision and purpose is the first step toward leading yourself and others effectively. -Courage to Take Risks: Why embracing calculated risks is essential for leadership growth, and how to overcome the fear of failure. -Authenticity in Leadership: Angie reflects on the importance of leading as your true self and how authenticity breeds trust and respect within your team.   About the guest: Angie Morgan is a respected author, leadership expert, and thought leader, having written three books on leadership: Leading from the Front, Spark, and Bet on You. She's a regular contributor to publications like Harvard Business Review, Fast Company, and Inc. For the past 20 years, Angie has worked with major organizations such as Google, FedEx, and Boston Scientific, helping them develop leadership potential through keynotes, consulting, and coaching. Passionate about empowering others, she shares insights via her blog, social media, podcast, and online courses. When she's not helping others succeed, Angie enjoys spending time with her two boys and training for her next race by the lakeside in Traverse City, Michigan.     Connect with Angie: LinkedIn: https://www.linkedin.com/in/theactualangie/ Website: https://angieconnect.com/   Connect with Allison: Feedspot has named Disruptive CEO Nation as one of the Top 25 CEO Podcasts on the web, and it is ranked the number 6 CEO podcast to listen to in 2025! https://podcasts.feedspot.com/ceo_podcasts/ LinkedIn: https://www.linkedin.com/in/allisonsummerschicago/ Website: https://www.disruptiveceonation.com/    #CEO #leadership #startup #founder #business #businesspodcast  Learn more about your ad choices. Visit megaphone.fm/adchoices

St. John “Sinjin” Cramer is a dynamic sales strategist, keynote speaker, and host of the Rural Sales Success podcast. A UK native now based in New Zealand, Sinjin helps businesses understand how to sell with empathy, especially in high-stakes, rural environments. His philosophy? Stop selling. Start serving. “If you don't like where you are—move. Even a small shift can be a catalyst for growth.” “Don't sell to farmers—or anyone. Help them make informed decisions.” “Be a buyer's assistant. If you're not helping people feel safe in a purchase, you're not selling—you're pushing.” Sinjin Cramer shares wisdom from decades in rural sales, exploring why trust and understanding context matter more than tactics. From metaphors on movement and mindset to book recommendations and rugby strategy, this episode uncovers how small actions, curiosity, and service can create lasting transformation—for both buyers and sellers.

In this episode of Lifted, Tembi Locke sits down with visionary entrepreneur and changemaker Shiza Shahid – co-founder of the Malala Fund, founding partner of NOW Ventures, and CEO of Our Place – for a conversation that weaves together purpose, innovation, and heart. Shiza reflects on her journey from organizing protests in Pakistan as a teenager to becoming one of the most influential mission-driven entrepreneurs of her generation. Together, she and Tembi explore how service, storytelling, and social justice shaped Shiza's worldview, and how she's used each chapter of her life to uplift others. She shares the personal pivots that led her from McKinsey to the Malala Fund, and then to launching Our Place, a company that reimagines the kitchen as a place of cultural connection and community care. Shiza also speaks candidly about embracing her immigrant identity and learning that impact doesn't always come through scale but through the values we center each day. For anyone building a life or business rooted in meaning, this episode is a powerful meditation on leading with empathy and purpose. Learn more about your ad choices. Visit podcastchoices.com/adchoices

This week, we welcome Dr. James Chitwood, Army veteran, former university president, sales operations expert, and author of Leadership is Not Enough, for an eye-opening conversation about leadership that goes beyond authority and titles.Drawing from his diverse leadership journey and hard-earned wisdom, Dr. Chitwood emphasizes:The power of embracing individual human motivations over expecting people to “be like you”Why trust breaks when leaders don't align words and actions, and how humility fixes thatMaking one-on-ones the most powerful tool for developing people through training, recognition, accountability, and communicationBuilding holistic, inclusive recognition systems that nurture team cohesion and motivationUsing transparent, 360-degree accountability to create positive, high-performing cultureRethinking KPIs to focus on productivity and impact—not just time spentHarnessing empathy to engage genuinely and lead effectivelyIntegrating faith and purpose in leadership through initiatives like C Suite for ChristWhether you're an emerging leader or seasoned professional, this episode will challenge you to lead with heart, hold people accountable with compassion, and build organizations thriving on human connection.Resources Mentioned:Book: Leadership is Not Enough — leadershipisnotenough.comConsulting Firm: performanceculture.expertC Suite for Christ — csuiteforchrist.com

Get more leadership insights and behind-the-scenes tips: Follow Business Tips for Gym Owners by Clicking HereAttend the event virtually or in person and keep leveling up your leadership game: Reserve your spot here or email tom@vincegabriele.com if you have questions. Ever wonder how the most effective leaders get their teams to produce results without leaving a trail of resentment behind? In this episode, we unpack the real-world strategies behind leading with clarity, building trust, and creating accountability—without becoming the boss everyone avoids in the break room. If you want a team that delivers and respects you, this conversation is your cheat code. 5 Key Points from the CallClear Expectations Are Everything: Fuzzy goals create confusion. Great leaders communicate exactly what success looks like and check for understanding—no assumptions allowed.Accountability Without Micromanaging: You don't have to babysit adults. Learn how to install accountability systems that free you from chasing people down while keeping standards sky-high.Leading with Empathy (Not Weakness): Empathy doesn't mean letting standards slide. It means you understand your team's perspective—and still hold them to what matters.Why “Nice” Isn't the Same as “Respected”: If you're always trying to be liked, you'll end up resented. This episode breaks down how to earn respect by making the hard calls with integrity.The Secret to Sustainable Motivation: Hype fades. Purpose lasts. Discover how to connect daily tasks to the bigger mission so your team stays driven even when things get hard. Get more leadership insights and behind-the-scenes tips: Follow Business Tips for Gym Owners by Clicking HereAttend the event virtually or in person and keep leveling up your leadership game: Reserve your spot here or email tom@vincegabriele.com if you have questions. If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

What You'll Learn:In this episode, host Shane Daughenbaugh, and guest Lindsay Shababy discuss the importance of empathy in Lean transformation in healthcare. The emphasize the need to see the world through others' eyes, especially in healthcare where staff often face burnout and systemic challenges. They highlight the balance between empathy and accountability, using practical examples like improving patient flow from the ED to the floor by addressing communication gaps. About the Guest:Lindsay Shababy is the founder of Summit Performance Solutions, a consulting firm that helps healthcare leaders create sustainable improvement systems without overloading their teams. With over 10 years of healthcare operations experience and a military background, she takes a practical, disciplined approach to solving challenges in clinical settings. A Lean Six Sigma Master Black Belt with a Master of Health Administration, Lindsay has led initiatives delivering over $15 million in impact. She focuses on making continuous improvement simple and effective, specializing in operational stability, daily management systems, and leadership development.Links:Click Here For Lindsay Shababy's LinkedInClick Here For Summit Performance Solutions Website

When Jacinda Ardern was thrown into the race for New Zealand's prime ministry just months before the general election in 2017, she had no intention of even running for the position—but she knew it was her responsibility to become the leader her country needed. In this episode, Adam and Jacinda reflect on strategies for closing confidence gaps, discuss the importance of compassion in leadership, and break down a phenomenon that New Zealanders call “tall poppy syndrome.” They also look back on Jacinda's most pivotal decisions, from steering the country through the COVID pandemic to stepping down as Prime Minister.FollowHost: Adam Grant (Instagram: @adamgrant | LinkedIn: @adammgrant | Website: adamgrant.net/) Guest: Jacinda Ardern (Instagram: @jacindaardern)LinksPreorder A Different Kind of Power by Jacinda ArdernSubscribe to TED Instagram: @tedYouTube: @TEDTikTok: @tedtoksLinkedIn: @ted-conferencesWebsite: ted.comPodcasts: ted.com/podcastsFor the full text transcript, visit ted.com/podcasts/worklife/worklife-with-adam-grant-transcriptsWant to help shape TED's shows going forward? Fill out our survey!Learn more about TED Next at ted.com/futureyouFor the Idea Search application, go to ted.com/ideasearch Hosted on Acast. See acast.com/privacy for more information.

When Jacinda Ardern was thrown into the race for New Zealand's prime ministry just months before the general election in 2017, she had no intention of even running for the position—but she knew it was her responsibility to become the leader her country needed. In this episode, Adam and Jacinda reflect on strategies for closing confidence gaps, discuss the importance of compassion in leadership, and break down a phenomenon that New Zealanders call “tall poppy syndrome.” They also look back on Jacinda's most pivotal decisions, from steering the country through the COVID pandemic to stepping down as Prime Minister.FollowHost: Adam Grant (Instagram: @adamgrant | LinkedIn: @adammgrant | Website: adamgrant.net/) Guest: Jacinda Ardern (Instagram: @jacindaardern)LinksPreorder A Different Kind of Power by Jacinda ArdernSubscribe to TED Instagram: @tedYouTube: @TEDTikTok: @tedtoksLinkedIn: @ted-conferencesWebsite: ted.comPodcasts: ted.com/podcastsFor the full text transcript, visit ted.com/podcasts/rethinking-with-adam-grant-transcriptsWant to help shape TED's shows going forward? Fill out our survey!For the Idea Search application, go to ted.com/ideasearch Hosted on Acast. See acast.com/privacy for more information.

What does it mean to direct without dominating? Allison Price (they/them) invites us into their world of intimate, immersive theater and queer performance. With accolades from the Kennedy Center and a deep commitment to inclusive environments, Allison shares how great directing is about releasing control, managing relationships with care, and using the stage as a tool for advocacy.Allison Price (they/them) is a director and deviser focused on works that are intimate and have a bite. Specializing in new work development, opera, queer performance, and immersive audience experiences, they are a recipient of the Kennedy Center SDC Directing Fellowship, the WildWind New Play Development Residency, and the National Directing Award from the Kennedy Center.Learn more about our guests and sponsors, and get more resources at: https://www.femfortepodcast.com/Allison Price: https://allisonpricedirector.com/Simply Sapphic Podcast: https://www.simplysapphic.com

This is for the leaders, the people ops pros, the culture architects—and anyone who believes work should be human again.She shares real lessons from the field:✔️ Managing people through uncertainty✔️ Building cultures that retain talent✔️ Leading change without losing connectionFollow LinkedIn - https://www.linkedin.com/in/donna-ellis-shrm-scp-5491082a/Follow us for more Future Human + episodes:*Spotifyopen.spotify.com/show/0ktGwHk5PsTVSGdEyseegl*Instagraminstagram.com/futurehumanplus/?hl=en*Facebookfacebook.com/futurehumanplusSponsors: www.rizewell.io

In this episode of Health Talks, we chat with Gorana Micevic, a Physician Assistant at Access Community Health Network in Chciago. Gorana shares her journey from training at SIU School of Medicine to serving both rural and urban communities through family and addiction medicine. She discusses leading a nationally recognized COVID-19 testing program in rural Illinois, completing Rush University's addiction medicine fellowship, and building a patient panel for opioid use disorder (OUD) treatment at federally qualified health centers (FQHCs).  Gorana offers encouragement for providers who may feel uncertain about treating OUD, and reminds us that education, empathy, and collaboration are key to making an impact.Throughout the episode, Gorana emphasizes the importance of education both for patients and providers. She reflects on how increasing clinician confidence around initiating OUD treatment could reduce barriers to care, and stresses the need for more training programs to include addiction medicine and integrated behavioral health: “I'm a strong believer in the power of integrated behavioral health. Some of the most meaningful progress I've seen with patients has happened alongside behavioral health consultants—professionals trained in trauma, anxiety, depression, and recovery. It's the combination of medical and emotional care that truly transforms outcomes.”

Fostering a Culture of Innovation with Sara Frasca of Point NortheastIn this episode of The Thoughtful Entrepreneur, host Josh Elledge speaks with Sara Frasca, Innovation Keynote Speaker, CEO of Point Northeast, and founder of SaraFrasca.com. Known for her passion for creative thinking and business growth, Sara brings a powerful perspective on how leaders can build a culture of innovation, empower teams, and shift workplace mindsets around failure.Leading Innovation from the Ground UpSara opens the conversation with a down-to-earth personal anecdote—sharing her love for gardening and spring yard clean-up. That connection to growth, curiosity, and creativity mirrors her professional mission: helping organizations build stable foundations that allow innovation to flourish.Sara explains that many businesses operate in a state of overwhelm. When systems are chaotic, it becomes nearly impossible for teams to think clearly, creatively, or strategically. Her first step when working with a client? Stabilize. Once a business has reliable systems and operational clarity, the space for ideation, experimentation, and innovation naturally opens up.She also emphasizes that leaders must model the behavior they want to see. If leaders don't take creative risks, their teams won't either. A culture of innovation requires a safe space for failure, experimentation, and continuous learning.About Sara FrascaSara Frasca is a global innovation expert, positive disruptor, and award-winning entrepreneur. A former General Mills leader turned business coach and CEO, Sara empowers organizations to embrace transformation, creativity, and bold leadership. Her experience ranges from working at startups to leading inside major corporations, giving her unique insights into how to challenge the status quo and unlock innovation. Through her work, Sara teaches companies how to build strong foundations, cultivate accountability, and create environments where people thrive by embracing experimentation and risk.About Point NortheastPoint Northeast is a boutique consulting firm led by Sara Frasca. It specializes in helping companies remove operational bottlenecks, empower their teams, and build a culture of innovation. From strategic growth planning to leadership workshops, Point Northeast equips companies with the systems and mindset they need to scale successfully.Links Mentioned in this Episode:Sara Frasca's WebsitePoint Northeast WebsiteSara Frasca on LinkedInEpisode Highlights:Why overwhelmed companies struggle to innovateHow strong systems create the space for creativityThe role of leadership in modeling experimentation and trustWhy celebrating failure is essential to long-term growthHow Sara helps mid-sized businesses scale with clarity and confidenceConclusionSara Frasca delivers a powerful reminder: innovation doesn't start with flashy ideas—it starts with clarity, leadership, and a safe space for failure. Her work helps organizations build the systems and cultures needed to unlock creative thinking and...

Jon Harris, EVP & Chief Communications and Networking Officer at ConAgra Brands, has led an extraordinary career built on empathy, authenticity, and bold storytelling. In this episode of Owning Your Legacy, Jon shares his journey—from humble beginnings and a life-changing internship at the Howard Stern Show to top-level roles at PepsiCo, Sara Lee, and now ConAgra.Jon opens up about his childhood promise to help others, his philosophy of building genuine relationships, and how he became a trusted advisor to some of the biggest names in business and media. Whether you're interested in PR, personal branding, leadership, or career reinvention, this episode is packed with wisdom, laughs, and heartfelt moments.

In this episode, Melissa, continues a deep dive into mental health awareness throughout May. In today's episode, we tackle one of my all-time favorite leadership topics: leading with empathy. This is the conversation no one's having—but it's critical. Empathetic leadership isn't just about being nice; it's about creating a safe, supportive environment where your team can thrive both personally and professionally. I'm sharing stories from my own journey (including one tough lesson early in my career) and giving you practical, actionable ways to build trust and psychological safety in your business. Here's what you'll learn:✅ Why empathy is a business strategy, not a “nice-to-have”✅ How to balance boundaries with genuine care for your team✅ The importance of recognizing behavior changes—and exactly how to address them✅ How vulnerability as a leader creates deeper trust and stronger teams✅ Low-cost ways to support mental health in your business Whether you're a small business owner or a manager inside a larger organization, this episode will help you lead in a way that truly makes a difference—for your people and your bottom line. 

Scott Kashman, President of Ascension St. Vincent's Riverside Hospital, shares how empathy, humility, and intentionality have shaped his leadership journey and the cultures he builds.Through personal stories — from early career turning points to real-world practices like executive shadowing and employee feedback loops — Scott reveals what it truly means to restore humanity in healthcare and how leaders can build trust that lasts.

Kay Sargent is Senior Principal and Director of Thought Leadership for Interiors at HOK where she is a recognized expert on workplace design and strategy and author of the new book, “Designing Neuroinclusive Workplaces: Advancing Sensory Processing and Cognitive Well-Being in the Built Environment”. Mike Petrusky invites Kay back to the show for a milestone episode and an inspiring conversation about the importance of neuro-inclusive design in the workplace and the impact of the built environment on individuals. Kay believes that designing with intention and evidence-based methods is essential, so her book includes case studies and quotes from experts, providing a rich resource for those interested in neuro-inclusive design. Mike asks how technology can impact this topic and wonders about the role of facility management professionals as they collaborate with their partners to ensure that design decisions are not undermined by practical considerations. Kay shares that neuro-inclusive design is not just about accommodating specific needs but about optimizing human potential for everyone, so she and Mike offer the practical advice and encouragement you will need to be a Workplace Innovator! Connect with Kay on LinkedIn: https://www.linkedin.com/in/kay-sargent-53b2431/ Buy the book: https://www.inclusiveworkplace.design/ Learn more about the Interiors at HOK: https://www.hok.com/projects/discipline/interiors/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com Transforming mental healthcare through personal stories and innovative solutions is pivotal in enhancing access for all. In this episode, Dr. Mike Franz, Executive Medical Director for Behavioral Health at Regence BlueCross BlueShield of Oregon, shares his personal battles with depression and anxiety, illustrating how these experiences shape his empathetic approach to patient care. He emphasizes the significance of effective treatment, highlighting therapy, medication, and the need to destigmatize mental health issues. Dr. Franz discusses the interdependence of mental and physical health, showcasing the accessible services his health plan offers, such as rapid access to psychiatrists and therapists. He encourages leaders to openly share their mental health journeys to help reduce stigma and foster a more supportive environment. Tune in to discover how Dr. Franz is transforming behavioral health care, breaking down barriers to access, and inspiring inclusive solutions for everyone! Resources: Connect with and follow Dr. Mike Franz on LinkedIn. Follow Behavioral Health Tech on LinkedIn and explore their website.  Fast Track Your Business Growth: Outcomes Rocket is a full-service marketing agency focused on helping healthcare organizations like yours maximize your impact and accelerate growth. Learn more at outcomesrocket.com

Taylor Chalstrom sits down with Matt Plitt, president and CEO of Valent U.S.A., to discuss a forward-thinking approach to agribusiness, blending innovation, sustainability and community engagement. He emphasizes the importance of empathy and transparency in leadership, anticipating industry trends and aligning profitability with sustainable practices.

In this episode, we sit down with Niren Chaudhary, former Chairman and CEO of Panera Bread, and VEST Member Beverly Carmichael, a seasoned corporate board director for several iconic brands. Together, we explore the rising demand for empathetic leadership in today's volatile and unpredictable world.“Leaders have to be peddlers of hope,”  Niren Chaudhary.For our guests full bio and show notes click here. Drawing on the moving story of his late daughter Aisha—who accomplished extraordinary things in her 18 years despite a terminal illness—Chaudhary shares how profound personal loss reshaped his perspective on life, leadership, and legacy.From this experience emerged a leadership philosophy anchored in three core values:Courage: Focus on what you can control.Gratitude: Celebrate life's gifts, even in hardship.Generosity: Lead by serving others.He introduces a four-step framework for processing loss and leading with resilience:AcceptanceSelf-forgivenessSelf-loveRenewed hope through purposeThese principles are not only healing—they're actionable strategies for leaders navigating uncertainty and change.Chaudhary also reflects on the challenges of leading multigenerational teams, and building cultures that thrive, by providing:Clarity of missionOpportunities for personal masteryShared purpose as a multiplier for goodand challenges the false divide between purpose and profit. He shares how leaders can foster a virtuous cycle where values-driven decisions enhance both customer and employee experiences—not through isolated acts of charity, but through integrated, sustainable impact. Tune in to discover how courage, gratitude, and generosity can transform your leadership—and your organization. Be sure to share this episode with a friend and don't forget to leave us a review.If you enjoyed the episode share it with a friend and don't forget to leave us a review. If you are ready to take your career to the next level, apply to join our community of professional women, all eager to help you get there and stay there. Check out our VEST Membership and apply today! www.VESTHer.co

This week Andrew welcomes business psychologist, author, & leadership expert Dr. Camille Preston back to the show. Throughout her career, Camille has helped hundreds of leaders — from Fortune 500 companies to small businesses — navigate an ever-changing sea of challenges. In this conversation, Camille shares the research & science behind empathy — one of life's most important (and often underestimated) skills. You'll also hear powerful ideas on how to embrace tension & use the resistance we feel in our lives as building blocks for growth.Materials Referenced:Consciousness and Tension: A Cycle of Growth** Follow Andrew **Instagram: @AndrewMoses123Twitter/X: @andrewhmosesSign up for e-mails to keep up with the podcast at everybodypullsthetarp.com/newsletterDISCLAIMER: This podcast is solely for educational & entertainment purposes. It is not intended to be a substitute for the advice of a physician, psychotherapist, or other qualified professional.  

Women bring a unique set of strengths to leadership—qualities that foster collaboration, innovation, and resilience in teams. This week, Andrea discusses how leading with empathy has redefined business success across industries.. . . .EPISODE CHAPTERS0:00 - Intro0:39 -  Reshaping the Business World1:27 -   Effective Leadership Has Evolved3:14 - Gender Diversity On Executive Teams4:14 -  Leaders Prioritize Empathy5:47 - The Multiplier Effect7:34 - How Can We Bring More Empathy?8:36 - Create a Culture of Trust and Authenticity. . . .RESOURCES Download the Hacktivity. . .CONNECT WITH KANDULA⁠⁠⁠⁠⁠⁠⁠⁠⁠Kandula Blogs⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Youtube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠. . .ABOUT ANDREA DE LA CERDAAndrea De La Cerda is a highly accomplished communications professional with over 25 years of experience in the fields of advertising, communications and marketing. Throughout her career, Andrea has held key positions in renowned advertising agencies, brand consultancies and in-house marketing departments before creating Kandula. She possesses a deep understanding of consumer behavior and market trends, allowing her to develop innovative communication strategies that resonate with diverse audiences. Andrea received both her B.A. in Advertising and Business Administration and a M.A. in Education from Pepperdine. She is currently pursuing her Accreditation in Public Relations and is a member of PRSA.Sign up for Andrea's monthly newsletter, ⁠⁠⁠⁠⁠⁠⁠⁠⁠Insights for Systemic Change⁠⁠⁠⁠⁠⁠⁠⁠⁠.. . .WORK WITH USKandula works with nonprofits, entrepreneurs, educational institutions, and established brands dedicated to expanding their influence and amplifying their impact through purpose-driven communication strategies. Reach out to work with us!