Podcasts about dental management consultants

800: Are You Being Undervalued in Your Own Practice? Discover the Power of Doctor Endorsement! – Debra Engelhardt-NashIf your team members don't endorse you, patients won't want to be there! Doctor endorsement is critical for success. To help your team do it right, Kirk Behrendt brings back Debra Engelhardt-Nash, co-founder of The Nash Institute, with her expert advice on hyping up your practice. To learn simple endorsement strategies to communicate your value and build trust, listen to Episode 800 of The Best Practices Show!Learn More About Debra:Give Debra a call: (704) 904-3459Send Debra an email: debraengelhardtnash@gmail.com Follow Debra on Instagram: https://www.instagram.com/debraengnashBook Debra for speaking or consulting: https://debraengelhardtnash.comRegister for Debra's Dental Business School course: https://www.thenashinstitute.com/upcoming-events/dental-business-schoolRegister for Debra's Team Communication Skills course: https://www.thenashinstitute.com/upcoming-events/team-communication-skillsRegister for the Academy for Private Dental Practice meeting (March 6-8, 2025, *Early bird prices until December 1, 2024!*): https://apdp.regfox.com/apdp-2025More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT's To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 800: https://www.youtube.com/@actdental/videosWatch Episode 720: 2 Questions to Know if You Are Doing the Right Thing with Debra Engelhardt-Nash: https://www.youtube.com/watch?v=wzYzX3iEd3ILearn more about the Academy of Dental Management Consultants: https://admc.netLearn more about the Academy for Private Dental Practice:...

AADOM Radio & GPM Presents:Xana Winans-CEO & FounderHere is the link to GPM's next webinar,  "Your Perfect Patient Match: Attract your ideal patients by discovering YOUR Dental Marketing DNA," and ultimately, that is the heart of what makes your brand sticky, resulting in economy-proof marketing.REGISTER FOR WEBINAR HEREPodcast Learning Objectives:- HOW THE ECONOMY CHANGES CONSUMER BUYING BEHAVIOR- PRACTICAL MARKETING SOLUTIONS THAT WORK- HOW TO ENGAGE YOUR AUDIENCEMore About Xana:Xaña Winans is Golden Proportions Marketing's CEO, founder, visionary, and lead strategist. As one of the industry's most sought-after dental marketing consultants, she collaborates with our team on a diverse group of clients to create strategic marketing solutions with measurable results. Her passion for dentistry is evident in the work that she does, and in the award-winning products GPM produces to help your practice thrive.Around the office, we all know that Xaña's knowledge and drive extend well beyond GPM's walls. She holds the marketing seat on the board of the Academy of Dental Management Consultants and has been awarded Fellowship in the International Academy of Dental Facial Aesthetics. You'll often find her lecturing at some of dentistry's biggest conventions and study groups as a recognized expert and international speaker on dental marketing. Couple that with over 30 years of experience marketing dentistry, and it's easy to say that she's pretty much seen it all.Learn More About GPM:Learn More About AADOM: 

AADOM Radio & eAssist Present:Penny Reed-Chief Growth Officer Learning Objectives:Provide strategies for office managers in dental practices to enhance their performance and reduce stress levels.Offer practical advice on communication, time management, patient experience, self-care, and outsourcing dental billing.Empower dental practice leaders with insights to streamline operations, improve patient satisfaction, and ensure the well-being of office managers.More About Penny:Penny Reed is the Chief Growth Officer at eAssist Dental Solutions, and theauthor of the book, Growing Your Dental Business. Penny was recruited byher own dentist to run his growing practice, after spending two years as an ITmanager with the Walmart Corporation.Penny has over 30 years of experience as a speaker and dental business coachand has been designated a Leader in Dental Consulting by Dentistry Today from2007 to present. She is a certified “Behavioral Consultant” through the Institutefor Motivational Living, and a former Dale Carnegie Trainer.Penny is the executive team support for the marketing department at eAssist, thenation's leader in outsourced dental billing. She speaks at dental meetings aboutteam coachability, effective revenue cycle management, and practice growth.Penny is a member of the Academy of Dental Management Consultants, TheSpeaking and Consulting Network, and a Speaking/Consulting member of theAmerican Association of Dental Office Management.More About eAssist Dental Solutions:https://dentalbilling.com/eAssist Dental Solutions, a Henry Schein company, is the nation's leading dental billing company. eAssist serves thousands of dental practices by providing them with vetted dental billing specialists, allowing practice owners to fully outsource their billing department to eAssist. This end-to-end solution enhances a dental practice's revenue cycle management and eases the burden on office staff, ultimately helping practices be more efficient, profitable, and patient-focused.More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & eAssist Dental Solutions Present:Penny ReedLearning Objections:By the end of this podcast, listeners will be able to…Evaluate the potential for income and growth as an eAssist dental biller: Through real-life anecdotes and expert insights from Penny Reed, you will learn the financial prospects and career growth potential this side hustle offers.Know the role and responsibilities of an eAssist dental biller: You'll learn the day-to-day tasks and overarching responsibilities associated with being an eAssist dental biller, understanding the value this role brings to dental practices.Recognize the pathway to becoming an eAssist dental biller: You will learn the necessary steps, from beginner to expert, to start your side hustle with eAssist Dental Solutions.More About Penny:Penny Reed is the Chief Growth Officer at eAssist Dental Solutions, and the author of the book, Growing Your Dental Business. Penny was recruited by her own dentist to run his growing practice, after spending two years as an IT manager with the Walmart Corporation.Penny has over 30 years of experience as a speaker and dental business coach and has been designated a Leader in Dental Consulting by Dentistry Today from 2007 to present. She is a certified “Behavioral Consultant” through the Institute for Motivational Living, and a former Dale Carnegie Trainer.Penny is the executive team support for the marketing department at eAssist, the nation's leader in outsourced dental billing. She speaks at dental meetings about team coachability, effective revenue cycle management, and practice growth.Penny is a member of the Academy of Dental Management Consultants, The Speaking and Consulting Network, and a Speaking/Consulting member of the American Association of Dental Office Management.More About eAssist Dental Solutions:Is dental insurance giving you a headache? You need an assist from eAssist! eAssist is the industry-leading outsourced dental billing company. With the largest network of dental billing specialists, we offer state-of-the-art, secure claims processing services. Learn more at dentalbilling.com! www.dentalbilling.comMore About AADOM:https://www.dentalmanagers.com/

AADOM Radio & eAssist Dental Solutions Presents:Penny Reed-Chief Growth Officer/eAssist Dental SolutionsLearning Objectives:Uncover limiting beliefs regarding outsourcingLearn more about the “genius work” theory and how to boost productivityDiscover how to measure ROI and evaluate other hidden costs such as burnout and turnoverMore About Penny:Penny Reed is the Chief Growth Officer at eAssist Dental Solutions, and the author of the book, Growing Your Dental Business. Penny was recruited by her own dentist to run his growing practice, after spending two years as an IT manager with the Walmart Corporation.Penny has over 30 years of experience as a speaker and dental business coach and has been designated a Leader in Dental Consulting by Dentistry Today from 2007 to present. She is a certified “Behavioral Consultant” through the Institute for Motivational Living, and a former Dale Carnegie Trainer.Penny supports the marketing department at eAssist, the nation's leader in outsourced dental billing. She speaks at dental meetings about team coachability, effective revenue cycle management, and practice growth.Penny is a member of the Academy of Dental Management Consultants, The Speaking and Consulting Network, and a Speaking/Consulting member of the American Association of Dental Office Management.More About eAssist Dental Solutions:eAssist Dental Solutions, a Henry Schein company, is the nation's leading platform for dental billing and patient billing services for dental offices. eAssist serves thousands of dental practices through a proprietary technology platform that connects dental practices to vetted dental billing specialists, allowing practice owners to fully outsource their billing department. The end-to-end solution enhances a dental practice's revenue cycle management and eases the burden on office staff, ultimately helping practices be more efficient, profitable, and patient-focused.Learn more at www.dentalbilling.com, Facebook.com/eAssistMe, and @eAssist.me on InstagramLearn More About AADOM:https://www.dentalmanagers.com/

Today we are joined by Dr. Hendrik Lai to discuss Financial Tactics to Scale, Grow, and Optimize Your Dental Practice & much more!Dr Hendrik Lai is the Co-Founder of the Madison, Wisconsin-based management consulting firm, Sage Dental Consulting. Over many years of real-world, hands-on experience as a dental surgeon, multiple practice owner, private equity advisor, and global business leader, he has honed his process and approach to achieving sustainable growth for his clients.His proven success and experience across private practice, group dentistry, government, academia and publicly traded companies has made him highly sought after by clients ranging from startup offices to multinational consulting firms. In addition to his dental degree, Hendrik holds MBA, EMBA, MS, business analytics and organizational leadership qualifications.He is a Chartered Management Consultant, Certified Manager and a Fellow of the Institute of Managers and Leaders, the International Institute of Directors and Managers, and the Institute of Leadership and Management. He is a full Member of the Institute of Management Consultants, Academy of Dental Management Consultants and the Strategic Management Society. As a recognized industry thought leader, Hendrik has been featured by dozens of major media outlets including Fox, CW, ABC, NBC and CBS, as well as dental industry media. ***** SPONSOR: – Omni Premier Marketing: https://omnipremier.com/dental-marketing/ CONNECT: – Facebook: https://www.facebook.com/thedentalbrief/ – Instagram: https://www.instagram.com/thedentalbriefpodcast/ – LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217 – Patrick's LinkedIn: https://www.linkedin.com/in/pchavoustie/– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w WEBSITE: – https://dentalbrief.com/

‍In this episode, Dr. Roy Shelburne, breaks down medical and dental insurance billing, and the shifts he has seen in the dental world. He expects to see more movement towards medical billing in the future and recommends training on it! Dr. Shelburne goes over different billing code manuals, how to implement them, and how to make sure you are following the right information. While internet searches and groups are a helpful resource, he endorses finding a qualified consultant in billing as an important step. With rules and codes constantly changing, this might be one of the overlooked areas worth updating in your practice!‍Drop in on Michael and Roy's conversation here to get the latest recommendations and predictions for medical and dental billing!‍You can reach out to Roy Shelburne here:Email: royshelburne@gmail.com‍Mentions and Links:Medical Dental Cross Coding with Confidence 2023Dr. Roy Shelburne Bootcamp and CE EventsICD - International Classification of DiseasesADMC - The Academy of Dental Management ConsultantsADA - American Dental AssociationADA Coding ManualADA Coding Manual Companion‍‍‍If you want your questions answered on Monday Morning Marketing, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Our Sponsors & Their Exclusive Deals:CARESTACK | Cloud-Based Dental SoftwareSCHEDULE A FREE DEMO TODAY!Click the link below and get 1 MONTH FOR FREE + 10% OFF your Annual Subscription + 50% OFF Your Set-up Fee!Check out CARESTACK now: https://lp.carestack.org/thedentalmarketer‍‍‍Dandy | The Fully Digital, US-based Dental Lab‍For a completely FREE 3Shape Trios 3 scanner & $250 in lab credit click here: meetdandy.com/tdm !‍Thank you for supporting the podcast by checking out our sponsors!‍

Welcome to the first episode of "Accelerating Your Dental Practice" with your hosts, Malika Azargoon and Michelle Affanato, Dental Management Consultants.  Starting off, Malika and Michelle discuss the advantages of outsourcing front office tasks in the midst of the hiring drought.  Dental practices can save a lot of time and money by outsourcing tasks including new patient calls, insurance verification and claims processing and follow-up.

Courageous ConversationsKatherine Eitel Belt, CSP, is Dentistry's Unscripted Communications Coach!Founder and CEO of LionSpeak, Katherine is an international speaker, author, and performance coach. She is best known for helping professionals develop courageous, unscripted conversations with patients, clients, co-workers, and audiences.Whether communicating from a treatment room, consult room, boardroom, or stage; Audiences love her simple yet powerful formulas for delivering messages with clarity, courage, and inspiration.For 30 years Katherine has keynoted annual conferences in the U.S., Canada, and the U.K., coached thousands of dental professionals in hundreds of practices. In addition has consulted or presented for companies such as Care Credit, Henry Schein, Patterson Dental, Dentsply Sirona, e-Assist, Cain Watters, Pacific Dental Services, and Philips Oral Healthcare.Katherine is a Certified Speaking Professional (CSP). The CSP is an earned designation of the National Speakers Association achieved by less than 10% speakers worldwide and she is one of only seven dental professionals to hold the certification.Furthermore, she is also a Spotlight-On-Speaking champion & Speaking Consulting Network founding member. Katherine was also president of the Academy of Dental Management Consultants. In addition, she has also been a member of AADOM/ASCA, Dental Business Institute and Dental Speakers Institute faculty member, and recipient of the Linda Miles Spirit Award.A cornerstone of productive, positive work cultures is the ability to communicate within a team. Therefor, a successful approach includes compassion, accountability, non-judgement, and accuracy. Courageous Conversation skills help owners, managers, and team members stop avoiding these important conversations and learn to embrace and succeed with them by using a self-management checklist and a simple 4-step conversation framework.These include necessary conversations about broken agreements, under performance, non-participation, negativity, or toxic behavior. Learn a life-changing way to improve leadership, relationships, and results.Want to learn more about LionSpeak Communications?Visit: lionspeak.netTo Find and Listen to all of The Dental Brief EpisodesVisit: dentalbrief.comOur Sponsor: OmniPremier.com

Listen to the great podcast from Mary Govoni. Mary brings nearly 50 years of experience in dentistry to the team. She is a Certified Dental Assistant, and a Registered Dental Hygienist, with experience in general and specialty practices both clinically and as an administrator. Mary is a former dental assisting educator and was a partner in a successful dental staffing service. For the past 30 years, Mary has focused on speaking and consulting with dental teams on infection prevention, OSHA compliance, HIPAA compliance, ergonomics, chairside efficiency, and team communication and development. Mary has published numerous articles in professional journals. She is a Past President of the American Dental Assistants Association and serves on the Corporate Council for Dimensions of Dental Hygiene, is a member of the Academy of Dental Management Consultants, the Speaking and Consulting Network and the Organization for Safety Asepsis and Prevention.

On this episode of the Raving Patients Podcast, Len sits down with Brenda McNulty from Support DDS to discuss how remote team members are the wave of the future.  They also discuss how it is a cost effective way to do business, and with Support DDS how you will get the 3 wins.  Takeaways from this episode include:  How can a remote team member boost morale in your practice? The 3 Wins of Support DDS What makes us different than other remote teams / venders Benefits of remote team members   Brenda McNulty has over 27 years of dental experience and is currently an Efficiency and Profitability Coach for Support DDS.  Brenda brings a depth of knowledge from both the clinical and the business side of dentistry.  Brenda's expertise is helping teams work smarter not harder by simplifying the everyday tasks that occur in dental practices.  Brenda creates increased profitability by establishing systems for practices that focus on the talents of each team member.  Prior to accepting the position with Support DDS, Brenda has provided dental coaching with consulting and has been seen speaking on her expertise from the podium at several major dental events. Her passion for the dental profession continues to propel her forward as a key expert for dentists and teams looking to pursue more successfully their ideal practice vision.    Outside of dentistry, Brenda's passion is her faith, family, giving back and volunteering.  She has 5 children and one grandson who calls her Nana.  Brenda is very active with veteran's organizations especially the Navajo Code Talkers from World War II. She has been one of the organizers of Navajo Code Talker Day since 2006 and is proud to have been declared an honorary Navajo by the Navajo Code Talker Association.  Brenda McNulty is also the Chairman of the Board for the Smile Foundation, a Non-Profit Missions program bringing dentistry to children in Mexico.  Brenda is a member of the American Academy of Dental Management Consultants and Speakers Connection Network

John Stamper speaks to Dr. Roy Shelburne, of the Academy of Dental Management Consultants, about best practices and his experience in the dental industry.

AADOM Radio & CareCredit Present:Laura NelsonLearning Objectives:Define change management & how to effectively handle itEvaluate practice culture & how to competently communicate with the teamAnalyze expectations from the team & the systems to help achieve themLearn More About Laura:Laura Nelson is an award-winning, international speaker & the founder of Front Office Rocks, a virtual training platform for dental teams that teaches office systems and methods to help practices achieve exceptional customer service.With her interactive and innovative approach as the leader in Dental Front Office Solutions and Training, Laura has mentored thousands of dentists and dental team members to achieve unprecedented results in growth and empowered dentists and office managers to excel at performance-based hiring. An accomplished recruiting & management coach and highly renowned keynote speaker, she is the best-selling author of Step Away from the Drill, a book that has helped dentists understand & embrace the business side of dentistry.Laura received her undergraduate degree from Eastern Michigan University in Human Resources and her masters degree in organizational development from John Hopkins University focusing on leadership development and success. Laura is a member of the National Speakers Association, The Speaking Consulting Network, the Academy of Dental Management Consultants, and a fellow of the American Association of Dental Office Managers.Laura is the recipient of public speaking awards from The Speaking Consulting Network and Dentistry's Got Talent. She has also been recognized as one of Dental Products Report’s Top 25 Women in Dentistry.Laura lives in Coronado, CA with her husband, Chris. She enjoys traveling & exploring new destinations, fitness activities including Spartan races and biking. You can connect with Laura on Facebook at www.facebook.com/FrontOfficeRocks or on twitter @dentalrockstars. You can also visit her YouTube channel at www.youtube.com/channel//UCz-zxCFuqMAcXOsPLeeBpeg or her website, www.frontofficerocks.com, to sign up for emails and stay connected.Learn More About CareCredit:www.carecredit.comLearn More About AADOM:www.DentalManagers.com

On this episode of the Raving Patients Podcast, Len sits down with Dan Delmain to discuss online marketing, website design, and new patient marketing/advertising.   Takeaways from this episode include: How to prepare your website for the voice search revolution How to attract more fee-for-service patients What dental marketing will look like in 2024 Attracting new patients - The best online marketing investments How to turn website traffic into more new patient appointments   Since 2009, Dan and his team at Delmain have helped dentists around the US tell their unique stories, attract the right patients, and grow their practices through search engine optimization, content marketing, Google Ads and website design. Dan is a proud member of the Academy of Dental Management Consultants and is a frequent contributor to dental publications, podcasts and conferences, including Dentistry IQ, DentalTown and Bulletproof Dental Practice.

Tiger will ask Mary about the current shortage of Nitrile Gloves and Surface disinfectants (wipes). What are the options if we can't buy any more (which our team is working really hard to make sure that doesn't happen). Mary's Bio is Here: Mary Govoni is an internationally recognized speaker, author and consultant, working with dental teams for over 40 years on clinical efficiency, infection prevention, ergonomics, and team communication. Mary is a Certified OSHA Outreach Trainer and assists dental practice across the country in achieving compliance with regulatory requirements. Mary also is known for her practical approaches to implementing systems and protocols to enhance patient safety, privacy and data security. Mary a past president of the American Dental Assistants Association, a member of the American Dental Hygienists Association, a member of the Organization for Safety Asepsis and Prevention, the Academy of Dental Management Consultants and the Speaking and Consulting Network. She has published numerous articles in Dental Economics, The Dental Assistant Journal, RDH Magazine, Dentistry Today, Inside Dentistry and many others.Together we can PLAN in Advance! 

On this Facebook Live series converted into a podcast, Len sits down with Katherine Eitel Belt to discuss extraordinary Communications in a Post-COVID World. If it was tough before, it will now be a mammoth undertaking for dental professionals to successfully communicate friendliness, safety, comfort, urgency, value, and clarity to their patients behind layers of PPE, protective barriers and procedures. Learn how to adjust your communication methods and skills so your patients will want to come, accept your treatment recommendations, pay for care, and refer you to their friends. Now, more than ever, you must grow your business, protect your brand, and be on point with every communication! Dentistry's Unscripted Communications Coach, Katherine Eitel Belt, will show you how.   Katherine Eitel Belt is Dentistry's Unscripted Communications Coach! International speaker, author, and coach, Katherine's best known for helping professionals navigate courageous conversations with clients, co-workers, and audiences. Whether from the treatment room, boardroom, or stage, Katherine's clients love her simple yet powerful formulas for delivering clear and inspirational messages. Her company, LionSpeak, uses a proprietary tool, The Lioness Principle, to help practices achieve extraordinary results by leveraging their ability to communicate with greater impact. Spotlight-On-Speaking champion, member of National Speaker's Association, Speaking Consulting Network, Academy of Dental Management Consultants (past president), Dental Business Institute faculty, Linda Miles Spirit Award recipient.

  Dr. Tau's Facebook live series continues with Hollie Bryant.   On this Facebook Live Episode During Covid-19 Len and Hollie sit down and talk about Raving Employers.   Some of the topics include: What does a "Raving Employer" look like? What are some lessons we can learn from this pause in our business? What are some of the things we can be doing for our business right now? What are some of the things we can do to future proof your business? Who is Hollie Bryant...   From Dr. Ross Nash, to Dr. Jeff Blank and on to Dr. Brad Durham, Hollie found education and challenge to add to her credibility for dental practice management consulting. The Nash Institute, New Millennium Education and the Niche Practice were all educational facilities that Mrs. Bryant has worked with. She is a member of the American Academy of Dental Office Managers, American Academy of Cosmetic Dentistry, Academy of Dental Management Consultants, Academy of Comprehensive Esthetics, and the American Dental Assistants Association.Hollie Bryant is a passionate speaker, writer, coach and off-site team member for many practices across the United States. Hollie has over a decade and a half of neuromuscular and cosmetic dentistry experience. Her formal education, self- funded C.E., practice management and clinical skills have allowed her to provide a modernized spin to consulting services. She is the former Editor-in-Chief of Contemporary Dental Assistant Magazine and has served on the Advisory Board for Dental Compare. She is on the editorial board of Dental Assisting Digest and Inside Dental Assisting, Contemporary Product Solutions and is a consultant for dental manufacturers and has authored numerous manuscripts on clinical assisting and practice management topics. Hollie Bryant is the founder of Bryant Consultants, a family owned and operated consulting and marketing group  

Laura Jamison is one of dentistry's most passionate consultants. Her focus is on dynamic team building and solid business management principles. Her unique range of experiences, including working for the Pride Institute and in her own business, combined with a sincere heart for helping dental teams succeed, makes her an exceptional speaker, consultant, and author. Her successful seminars have led her to present for dental meetings as well as study clubs throughout the U.S, Sweden and Australia. Her writing can be found in publications including Journal for Private Dentistry (UK), The Observer and in Powerful Practice, Volumes 2 and 3. In 2018, Laura began working for Henry Schein Dental as a 360 Practice Development following a move from Florida to Cleveland, OH after 36 years to have completed an actual 360!  Lastly, Laura is proud to be serving as president of the Academy of Dental Management Consultants.   SHOW NOTES: Here are simple ways that you can measure the legitimacy of your consultant: Willingness to have hard conversations with you and the team members. Ability to customize to your needs and be flexible. Ability to track the numbers.   REFERENCES: Becoming Remarkable by Fred Joyal   For more information on Laura Jamison and her services, you can send her an email at laura.jamison@henryschein.com   DINO'S BIO: Dino Watt is a dynamic, highly sought after keynote speaker, private practice business advisor, best selling author, and certified body language and communication expert. As a business relationship expert, Dino understands that people are the heart of any business. His interactive training style will bring your audience to roaring laughter and move them to tears. Whether he is training on C.O.R.E Culture, Sales and Sales Support, or Making love and business work, your audience will rave about Dino and the energy he brings to every event. Dino has spoken for MKS, American Association of Orthodontists, PCSO, Pitts Progressive Study Group, The Shulman Study Club, Keller Williams, Sotheby's, DentalTown, Ortho2, OrthoVoice, and many others. Out of all the accolades Dino has received, the one he is proudest of is title of PHD, Passionate Husband and Dad. Dino has been married to his wife Shannon for 24 years and together they have raised 3 amazing adults.

Hollie Bryant is a passionate speaker, coach, writer, and owner of Bryant Consultants, one of the country’s leading dental consulting groups. As a consultancy, they provide customized systems, guidance, and personalized team training and coaching. Hollie has over 15 years of experience in neuromuscular and cosmetic dentistry. She is also a member of the American Academy of Dental Office Managers and Academy of Dental Management Consultants among other organizations.In today’s episode, Hollie and I discuss some of the issues my practice has encountered over the past year and some possible solutions. She explains what it means to replace yourself and not just what you do. She discusses some of the ways she can help me keep my personal life intact without sacrificing how I run my practice. Hollie also describes some of the ways we can improve efficiency without overhauling our system."Everybody has something to report." - Hollie BryantThis week on T-Bone Speaks Dentistry Podcast:My dental practice performance in 2019 and where I fell short on.Why I have a shorter bandwidth today than I did ten years ago.What it means to truly replace ourselves in everything we do.What Hollie noticed about the practice and what can be improved.Evaluating the financial aspect of my practice and how we can grow further.Why your personal life is not negotiable.Replacing me in the morning huddle around the office.The importance of learning how to do things manually.Thoughts on shift work and how we can make it fit our system.Our Favorite Quotes:"Systems gets diluted if they're not properly trained on." Hollie Bryant"When you don't reach where you want to reach, it's not a trick that's going to get you there but looking at some of the fundamentals in your practice." - T-Bone"To me, the first step to moving forward is to reflect on the fundamentals." - T-BoneConnect with Hollie Bryant:Bryant ConsultantsSubscribe, Connect & Share Your Favorite EpisodesThanks for tuning into this week’s episode of T-Bone Speaks Dentistry. If you enjoyed this episode, please head over to Apple Podcasts or Google Play Music to subscribe to the show and leave your honest review. For more great content and helpful tips to grow your dental practice, visit our website. Follow us on Facebook and LinkedIn, subscribe on YouTube, and don’t forget to share your favorite episodes with other dental practitioners.

Driving new patients through online marketing- I'll give you my bias on this right out of the gate. I think driving new patients through online marketing is the second most important marketing thing that people can do. And they don't realize that the most important thing they can do is keep the patients you have. But, in order to get to where you can actually keep patients, you really need to drive new patients. Dan DelMain is with us today to discuss with us, the importance of online marketing. Since 2009, Dan DelMain and his team at Delmain have helped dentists around the US tell their unique stories, attract the right patients, and grow their practices through online marketing and website design. Dan is a proud member of the Academy of Dental Management Consultants and is a frequent contributor to dental publications, podcasts and conferences, including Dentistry IQ, DentalTown and Bulletproof Dental Practice. dan@delmain.co

Penny Reed is a dental practice speaker, coach, and author of the book “Growing Your Dental Business”. She runs a company called the Dental Coaching Institute and works with dentists and their teams to raise the bar on their performance and create an office culture where the entire team looks forward to coming to work every day. As a result of her work, participants and clients share that their team is more energized, more productive, and takes more ownership of their roles and responsibilities in achieving results. Penny began her career in dental office management in 1992. She discovered a passion for helping others grow their practices and has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2018. She is a member of the National Speakers' Association and Academy of Dental Management Consultants. In addition, she is the creator and host of the podcast Growing Your Dental Business on iTunes. Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah. She is a raving fan of the Disney theme parks and is always planning her next trip or dental retreat near the magic.   SHOW NOTES: Here are few best practices that can really help practice owners, no matter what their practice is, understand how to grow their practice: Increase your new patients Increase your active patients. Increase your efficiency. Increase your case acceptance.     RESOURCES: Growing your Dental Business by Penny Reed   DINO'S BIO: Dino Watt is a dynamic, highly sought after keynote speaker, private practice business advisor, best selling author, and certified body language and communication expert. As a business relationship expert, Dino understands that people are the heart of any business. His interactive training style will bring your audience to roaring laughter and move them to tears. Whether he is training on C.O.R.E Culture, Sales and Sales Support, or Making love and business work, your audience will rave about Dino and the energy he brings to every event. Dino has spoken for MKS, American Association of Orthodontists, PCSO, Pitts Progressive Study Group, The Shulman Study Club, Keller Williams, Sotheby's, DentalTown, Ortho2, OrthoVoice, and many others. Out of all the accolades Dino has received, the one he is proudest of is title of PHD, Passionate Husband and Dad. Dino has been married to his wife Shannon for 24 years and together they have raised 3 amazing adults.

Katherine is Dentistry's Communication Coach! International speaker, author, and coach in the US, Canada, and UK, Katherine's known for helping professionals develop unscripted, exceptional telephone and client communication skills, personal and professional greatness, as well as train-the-trainer and executive speaker's programs. Her company, LionSpeak, helps practices, teams and executives achieve extraordinary results by communicating with greater clarity and inspiration. She's consulted with CareCredit, Philips Oral Healthcare, Sirona Cerec, Henry Schein, eAssist, and Patterson Dental. Spotlight-On-Speaking champion, National Speaker's Association member, Speaking Consulting Network board member, past-president Academy of Dental Management Consultants, recipient of the Linda Miles Spirit Award.

Lynne Leggett, BS, FAADOM, is the Founder & CEO of Victory Dental Management LLC, and has over 25 years of business experience in several different industries - dentistry, medical, pharmacy, sales, transportation, logistics, and project management. Using her diverse experience, she creates a unique plan for each client so that optimum results are achieved. Lynne has a fresh approach to coaching, as a seasoned basketball coach of middle school teams to AAU teams, she understands that having employees ≠ a team. Creating teams from employees is an essential part of how she works with clients. She teaches dentists and managers how to actually coach their team which transcends leadership in the dental practice. Before working on any process or system, there needs to be a true team working together. Sometimes dentists know what results they want in their practice, but they do not know how to get there. She explains what is needed so their goals are accomplished. Her passion is to help dental practices reach their full potential, increase their productivity and profitability while enabling them to deliver the best patient care and customer experience. She guides dentists and their teams to find ways to improve the business side of the practice. Lynne is also a coach, consultant, speaker and author, a member of the Academy of Dental Management Consultants, Speaking Consulting Network, AADOM Speaker Consultant Alliance, and a lifetime member and Fellow of AADOM. She frequently contributes articles for Dental Products Report.com, DentistryIQ.com, DeW life (Dental Entrepreneur Woman), Dental Entrepreneur, multiple state association newsletters, SWYP Dental, The Observer and Trojan Today. She has created online courses and published her first book “You Can't Coach Quit” in 2019. Lynne received her BS in Business Administration from Mary Washington College with a concentration in Management, Marketing and Pre-Law.

Today we’ll discuss ways to save money on your merchant services and how to plug up the revenue leaks that cause profit loss. This is one of those business things that nobody went to dental school to figure out it. Cheryl Donahue is the Director of New Business at Merchant Advocate. She has 22 years of experience in the merchant services industry with the last eight years focused almost exclusively on dental practices. Cheryl has provided consulting services in many areas including Payment Card Compliance, HIPAA Security Rule Compliance, Merchant Agreement Contract Negotiations, Rate and Fee Expense Reduction and Software and Equipment Integration for Practice Management Software.  She is a proud member of the Academy of Dental Management Consultants and currently lives in beautiful Erie, Colorado with her son, Parker.

Penny Reed is a dental practice speaker, coach, and author of the book Growing Your Dental Business.  She runs a company called the Dental Coaching Institute and works with dentists and their teams to raise the bar on their performance and create an office culture where the entire team looks forward to coming to work every day. As a result of her work, participants and clients share that their team is more energized, more productive, and takes more ownership of their roles and responsibilities in achieving results. Penny began her career in dental office management in 1992. She discovered a passion for helping others grow their practices and has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2018. She is a member of the National Speakers' Association and Academy of Dental Management Consultants. In addition, she is the creator and host of the podcast Growing Your Dental Business on iTunes. Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah. She is a raving fan of the Disney theme parks and is always planning her next trip or dental retreat near the magic.  

Founder of Dental Speaker Institute and Dental Speakers Bureau, Vanessa Emerson is known as a thought leader by clients, prospects, meeting planners and peers. Her marketing services are in high demand, specializing in speaker materials, website design and e-mail marketing services. A member of Academy of Dental Management Consultants since 2013, Vanessa is honored to serve as co-chair of the Academy’s Marketing Committee. Honored by Dental Products Report as one of the Top 25 Women in Dentistry (2017), Vanessa is known as the ‘go to’ resource for inside-the-industry information that helps meeting planners create better meetings, speakers acquire more bookings and BOTH to meet their business goals. She is frequently booked by dental organizations who would like to encourage their members to explore and expand their roles as speakers and consultants in dentistry.

AADOM Radio & Care Credit Present: Ginny Hegarty SPHR Learning Objectives: Five Key Points of Knowledge: Practice administrators are both leaders and managers. Learn how to be effective in both of these critical roles. Simple change that can shift your trajectory as a practice leader How to engage team members toward achieving growth in care, service and profitability Understand that power in realizing that your potential gap is always greater than your performance gap How to create team meetings that work, that actually create sustainable, positive change for practices More About Ginny: Ginny Hegarty, SPHR is the author of PIVOT, Practice Leadership Redefined and the founder and owner of Dental Practice Development, Inc. (https://ginnyhegarty.com) A management strategist, consultant, author and speaker, Ginny is best known for her expertise in leadership, communication and team development that drives practice performance. She is certified as a Senior Professional in Human Resources (SPHR). Ginny proudly serves as an ADA Consultant to the Council on Dental Practice, is a Faculty Presenter for the ADA’s Executive Certificate Program with the University of Notre Dame and Ginny presented Practice Management 101 to the students at Harvard School of Dental Medicine. Ginny is also a Past-President of The Academy of Dental Management Consultants. Learn More About Ginny at: www.GinnyHegarty.com Learn More About CareCredit: www.CareCredit.com Learn More About AADOM at: www.DentalManagers.com

Judy Kay Mausolf is a speaker, author and dental culture specialist with expertise in helping others get happier and more successful!  She coaches dentists and their teams how to become better leaders, communicate effectively, work together better and deliver service with more focus and passion which result in cultivating a happier, healthier and higher performing culture. She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network and a member of the National Speakers Association and Academy of Dental Management Consultants and recognized as a leader in consulting by Dentistry Today.   She is author of two books; “Ta-Dah! And “Rise & Shine!”, and a contributing author for many dental magazines.  She also publishes a monthly newsletter entitled “Show Your Shine”. Judy Kay lives in MN with her awesome husband Steve who makes her special coffee every morning and Zoe…it's all about me, 7 pound Yorkie!

AADOM Radio & Merchant Advocate are Excited to Present- Cheryl Donahue Are you integrated? Utilizing integrated merchant services to increase case acceptance, handle A/R, and make more money! 99% of practice management software integrates into at least two integrated patient credit card payment solutions. If your software is not integrated with a payment solution, or if it’s not integrated with the best payment solution, you are missing out on some amazing features and benefits. Let's learn about some features and benefits to shrink our outstanding A/R, provide payment options for your patients, digitize any form to save paper, reduce patient checkin in time and increase case acceptance. Learning Objectives Why integration of patient payments into your practice management software creates amazing efficiencies. How to digitize any of your paper forms including disclosure and consent. Provide convenient methods of payment for your patients including payment on your practice website to shrink outstanding A/R. Save patient's credit card information securely to ensure the practice is paid in a timely manner. Mobile payment options and how this feature can increase case acceptance More About Cheryl: Cheryl Donahue is the Director of New Business at Merchant Advocate. She has 20 years of experience in the merchant services industry with the last seven years focused almost exclusively on dental practices. Cheryl has provided consulting services in many areas including Payment Card Compliance, HIPAA Security Rule Compliance, Merchant Agreement Contract Negotiations, Rate and Fee Expense Reduction and Software and Equipment Integration for Practice Management Software. Cheryl is well versed in and has given CE lectures on the following topics: • Payment Card Industry (PCI) and HIPAA Security Rule Compliance Overlap • How PCI requirements provide a litmus test for your IT Firm • E.M.V. (chip credit card) requirements and your liability • Necessary and unnecessary credit card equipment upgrades • Decoding your monthly merchant services statement During her time with Merchant Advocate she has supported the American Association of Dental Office Management as both a client and an AADOM Spotlight Product, has co-written several articles on topics as varied as embezzlement and HIPAA Security Rule Compliance and has worked with dental management consultants and IT firms to support their dental practice clients. She is a proud member of Academy of Dental Management Consultants and an alumni of University of Colorado, Boulder. Cheryl lives in Erie Colorado with her 10 year od son, Parker and her chihuahua, GB.

Dr. Ivy Peltz and Dr. Eric Studley are both general practice directors and clinical associate professors at New York University College of Dentistry in the Department of Cariology and Comprehensive Care, where Dr. Studley is also the director of practice management and ergonomics.    Dr. Studley is the CEO of a nationally based insurance brokerage company, Eric S. Studley and Associates, Inc., specializing in the insurance and financial needs of dentists (www.drericstudley.com). Since 2001, Dr. Studley has consistently been the #1 disability producer in the United States with Guardian Life Insurance Company of America and Berkshire Life Insurance Company of America. In 2016, he received the Disability Quality Award and the Life Insurance Quality Award from National Association of Insurance and Financial Advisors. He is a Guardian Platinum Level Disability Insurance Inner Circle Member, Guardian Disability Agent of the Year, Guardian Elite Program Member, Guardian Platinum Advantage Life Member, he is in the Guardian President’s Council, the Guardian Executive Committee, the Guardian Leader’s Club and Past President of Guardian’s Field Force. He has been awarded numerous awards annually based on his extraordinary sales and persistence record.   Dr. Studley is a renowned speaker in the dental community, and has lectured throughout the country on the subjects of insurance planning, risk and practice management, ergonomics, ethics and case acceptance. He is recognized for his industry knowledge and outstanding ethical standards.   Dr. Studley is a speaker for the American Dental Association’s practice management program for dental schools throughout the country.  He is a member of the Academy of Dental Management Consultants. Dr. Studley is a member of NYU Dental’s Omega chapter of O.K.U., a national dental honor society.  Dr. Studley was nominated for Student Council Appreciation awards at New York University College of Dentistry in 2001, 2003, 2004, 2005, 2006, 2008, 2009 and 2010. In 2009, Dr. Studley was a contributing author of a practice management textbook for new dentists entitled “Dental Practice – Get in The Game.”   Dr. Peltz has a private practice in New York City (www.ivypeltzdds.com). She received a Masters in Higher Education Administration from Baruch College, The City of New York School of Public Affairs in 2005, followed by a PhD in 2012 in Higher Education from the Department of Administration, Leadership and Technology program in Higher and Postsecondary Education, Steinhardt School of Culture, Education, and Human Development, New York University, where her dissertation was nominated for Outstanding Dissertation. She is a fellow in the New York Academy of Medicine, The Pierre Fauchard Academy, the American College of Dentists and New York University College of Dentistry’s Academy of Distinguished Educators, and is a member of Omicron Kappa Upsilon (OKU), Omega Chapter. She has achieved Mastership in the Academy of General Dentistry. She is past president of the New York Academy of Oral Rehabilitation and the New York University College of Dentistry Alumni Association. Dr. Peltz has presented at annual meetings of the American Dental Education Association (ADEA) and the Association for Dental Education in Europe (ADEE). Together, Drs. Peltz and Studley have published numerous articles and blogs. They write a quarterly wellness column for AGD Impact. Some of their articles and blogs include: “Determining when to make a change in your career,” “Successfully managing tough times,” “Maintaining your personal and professional relationships,” “Advice for building confidence as a new dentist,” “The Benefits of Unplugging to Recharge,” “Express Gratitude, Improve Your Well-Being” and “Finding your center with yoga and ergonomics” in AGD Impact, “Which residency program is right for you,”” How to get your patients to just say ‘yes,’” “Is a residency program right for me,” “How to build a long-lasting relationship with faculty members,” “Managing Work-Life Balance” and “Personal accounts on why you need insurance” in Mouthing Off: The blog of the American Student Dental Association, and “Career paths: Expecting the unexpected,” “Managing debt without deprivation,” and “5 things we wish we had known after dental school” in American Dental Association: New Dentist Now. They are both the co-founders of Doccupations, an online algorithmic dental job matching website (www.doccupations.com). Based on their backgrounds in dentistry and dental education, Drs. Peltz and Studley were well poised to recognize a needed service in the dental profession. Year after year, they heard repeatedly about the difficulties encountered by graduating dental students who were looking for associate positions. On the flip side, Dr. Studley was hearing from his clients that they couldn’t find the job seekers that they needed. He began posting jobs on a weekly newsletter that he sends out from his insurance company. These posts began to multiply until Drs. Peltz & Studley envisioned and then created Doccupations, an online algorithmic dental job matching service for all dental professionals.   In the short time that Doccupations has been live to both dental job seekers and employers, they have seen a strong enthusiasm for this service.  Both dental employers and job seekers are sharing their excitement for a product that matches and provides resources for them to review opportunities rather than working within the black hole of larger job boards.  Doccupations’ philosophy is to populate itself with high value candidates and jobs.  Their model ensures that you can review candidates that match your staffing needs.   Employers are reporting that the product is easy to use and that they are finding quality candidates quickly to fill their open positions.  Job seekers are reporting the same ease and success in completing their job search.   Industry leaders and associations are showing their support of Doccupations.  Doccupations is a member benefit of the American Student Dental Association.  That means that all graduating dental students are provided the opportunity to find their jobs through Doccupations.  That is 94% of all dental students graduating each year and looking for employment.   These 24,000 graduates will be coming to Doccupations first to match with their ideal dental job.   http://www.doccupations.com

Theresa Narantic, has been in dentistry over 35 years growing dental businesses and dental teams. An expert in efficiency, she has worked successfully to begin practices from scratch start-up, transition and assisted with acquisitions. Theresa shares her understanding in all areas of management and leadership in general dentistry and specialty. In 2003 Theresa began her own business which focused on guiding Drs. with the start-up process through the first years of business to improving productivity and profitability which has been key to seeing their business flourish. Marketing, team training, treatment presentation and hygiene development are some of the areas she has successfully helped dental practices initiate and strengthen within their businesses. Theresa joined PPC in 2002 and is the Consulting Partner for the firm. Prior to becoming a member of the team at PPC, she was a senior consultant for a national consulting company and successfully completed continuing education with Dale Carnegie. Her passion for helping others was an obvious complement to a career in the health care field. In 2006 Theresa was sponsored into the Academy of Dental Management Consultants by Dr. Paul Homoly where she joined a field of members of distinction and has previously been of the Board of Directors. Theresa is also a member of AADOM--American Association of Dental Office Managers and an active member of SCN, Speaker Consulting Network since 2011. In addition to consulting, she writes, speaks and presents in webinar formats for many organizations. One of the most gratifying areas of personal success has been assisting dental team members achieve their potential by changing the self images of young women from being job-oriented to career minded. Theresa is also a highly regarded D1 collegiate, USAV and IHSA volleyball official. She loves spending time with her family and friends which frequently involve traveling. Visit Theresa's website to learn more about her and her work: speaker.dental Call her at 855-929-2555. To contact our hosts please email help@veritasdentalresources.com

Penny Reed is a dental practice management coach, professional speaker, and author of the book Growing Your Dental Business.   Penny was recruited by her dentist to run his growing practice in 1992 and began her career as a dental consultant in 1994.  She has been designated by Dentistry Today as one of the prestigious Leaders in Dental Consulting from 2007 to 2017.  She is a member of the Academy of Dental Management Consultants, the Speaking and Consulting Network and is an ASCA member of the American Association of Dental Office Managers.  She coaches dentists and their teams and has spoken to dental groups nationally for over two decades.   On a personal note, Penny is a major Disney fan and is always plotting her next Disney trip or dental retreat near one of the parks.   www.pennyreed.com www.attitudeupgrade.com

On this episode, award-winning educator, speaker and writer, Teresa Duncan, talks to Justin and Jeff about how more dentists can start moving their patients to yes, simply by having an educated conversation with them about insurance.  Check out her website by going to: http://www.odysseymgmt.com Teresa is a speaker and writer with over 20 years experience in healthcare. Her areas of expertise include revenue protection using proven accounts receivable and insurance methods; and helping doctors and managers establish solid management systems. Recently bestowed the award of Educator of the Year by the Association of Dental Implant Auxiliaries - a component of the International Congress of Oral Implantologists, she understands the importance of continuing education. Currently she is the Insurance Editor for Dental Product Reports magazine and a contributor to The Progressive Dentist and Dr. Bicuspid. Teresa serves a founding Trustee for the auxiliary-learning focused DALE Foundation. She is a member of the Association of Certified Fraud Examiners, Academy of Dental Management Consultants, and the National Speakers Association. She is a proud Lifetime member and Fellow of the American Association of Dental Office Management. She was recently named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is regularly recognized as a Leader in Consulting by Dentistry Today. Most recently she provided consulting assistance in the development of the American Dental Association's Guidelines for Practice Success™. Teresa received her Master's Degree in Healthcare Management from Marymount University.

Bonnie Pugh: Bonnie, founding partner at Practice Dynamics, blends her love for the dental industry and business to help dental teams across the country reach new heights in their success. She specializes in coaching teams to goal by blending their unique philosophy with proven systems and business practices.   Bonnie has a long record of success in the business of dentistry. Prior to founding Practice Dynamics she was the Product Line Manager for the Dental Division of Carestream Dental. In this role she was responsible for the strategic planning of the dental practice management line of products. This experience gives her a unique understanding of the blend of the business of dentistry, the technology that supports it and the teams that make it happen.   A professed lifetime learner and educator Bonnie recently took on the role of Executive Director of the Academy of Dental Management Consultants. In this role she guides an organization that serves to help dental management consultants throughout the country improve and grow their skills.   Her love for knowledge and personal growth drives her to provide balance driven success through systems, teams and technology for the practices she works with every day.   Laci Phillips: Laci discovered at an early age her true passion for speaking and entertaining audiences. As a founding partner at Practice Dynamics she combines her knowledge of dentistry with her passion for teams to deliver customized coaching, workshops and speaking events throughout the country.   Laci began her road to coaching as a chairside assistant while going to college to pursue a dream of one day having her own talk show. While working her way to the business side of dentistry, she was fortunate to learn from top industry professionals. The experience gained on this journey gives her unique insight into the technology and business side of dentistry. The excitement of working in high tech offices, as well as, high-end cosmetic practices has instilled in her the passion and the knowledge to coach dental teams on their road to excellence.   Balancing coaching dental teams with her speaking career is a dream come true. Each time she takes the stage her passion for dentistry and the dental team comes to life in her words and the lessons she teaches.   Practice Dynamics specializes in coaching teams to reach their goals through balance driven success using systems, teams and technology.   www.PracticeDynamics.net

Become a subjective, passionate, and totally committed CEO.   Debra Engelhardt-Nash has been in dentistry and health care related fields over 30 years.  She has presented workshops nationally and internationally for numerous study groups and organizations.  She is a repeat presenter for the American Dental Association and the American Academy of Cosmetic Dentistry, as well as Chicago Dental Society Mid Winter Meeting.   Debra writes for a number of dental publications. She has been honored twice as author of the year for her contributions to dental journals. Debra was also an instructor for the Central Piedmont Community College Dental Assisting Program and a guest instructor for Medical College of Georgia School of Dentistry.      Debra is a founding member and served two terms as President of the National Academy of Dental Management Consultants and is currently Vice President/President-Elect of the organization. Debra was the first recipient of the Academy of Dental Management Consultants’ Meritorious Service Award. Debra is also a member of the American Academy of Dental Practice Administration.  She also serves on the Practice Management Advisory Board for the American Dental Association.   Debra has been listed as a Leader in Continuing Dental Education and Dental Consulting for the past 15 years. In 2008, she was awarded the American Dental Assistants Association’s highest honor – The Distinguished Service Award. She was also named as one of the Top 25 Women in Dentistry in 2014. Debra is the 2015 recipient of the Gordon Christensen Outstanding Lecturer Award. She continues to provide in-office consulting.   www.debraengelhardtnash.com

Melinda is an enthusiastic, effervescent motivational speaker, coach and management counselor with over three decades of experience in the dental industry. She is a past board member of the Academy of Dental Management Consultants and a DiSC certified trainer. Since 1986, she has been assisting Dental Professionals and coaching winning teams. As a specialist in communications and operations, she has trained, coached, and counseled numerous winning teams and worked with over 500 professionals in a variety of disciplines. Her expertise employs practical experience as well as innovative strategies to help dental practices deal successfully with today's industry challenges, specializing in professional development with an emphasis on productivity, efficiency, and personal growth. Her unique strength is the ability to enhance communications within dental teams and create a more productive, satisfying work environment. She accomplishes this through a personal, collaborative, upbeat approach when teaching dental teams how to implement essential systems. Doctors and staff report that they like having an approach that is tailored to their specific personalities and needs. Melinda is a member of the Pro-Track class of 2010 sponsored by the Northern California Chapter of the National Speakers Association. I asked her how she got into the business of consulting to dentists and what advantages Pro-Track has brought to her business. To hear what she told me, click on the podcast icon below.