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Dear RLR listeners,Please see attached RLR - 180 where we discuss:EIGHT WAYS JESUS PRIORITIZED HIS MENTAL HEALTH THE INTELLIGENCE AGE MELTING ICE SHEETS AND GHOSTS 2I hope to see you soon. Alexander
ORIGINALLY RELEASED May 21, 2018 Professor of History at ASU, Alex Aviña, returns to RLR to discuss the Chilean coup of 1973. In this gripping episode, Alex and Breht delve deep into the tragic and pivotal events surrounding the Chilean Coup of 1973. Learn about Salvador Allende's courageous attempt to build democratic socialism, Augusto Pinochet's brutal dictatorship backed by US imperialism, and the CIA's covert operations to undermine and overthrow Chilean democracy. From the economic sabotage and propaganda warfare to the violence and terror unleashed on the Chilean people, this conversation sheds critical light on a watershed moment in Cold War history—one that continues to echo powerfully into our present day. Join us as we unravel the lessons and legacies of Chile's 9/11, exploring what it reveals about imperialism, democracy, socialism, and the extremely violent and inhuman lengths to which capitalist powers will go to protect their interests. Outro Music: Monsters by Bambu ---------------------------------------------------- Support Rev Left and get access to bonus episodes: www.patreon.com/revleftradio Make a one-time donation to Rev Left at BuyMeACoffee.com/revleftradio Follow, Subscribe, & Learn more about Rev Left Radio https://revleftradio.com/
Dear RLR Family,We bring you RLR 179 where we discuss the complex subject of the HYPOTHESIS of the GENEALOGICAL ADAM and EVE.Genealogical ancestry is not genetic ancestry, and that genealogical ancestry is more important in establishing that Adam and Eve could have been ancestors to the entire human race alive today and that Adam and Eve could have lived a mere 6,000 years ago.Thus, the traditional de novo account of the creation of Adam and Eve could have occurred alongside evolution of human descent. This leaves intact the Genesis account and allows room for evolutionary science. The Genealogical Hypothesis Summarized1) Adam and Eve could have lived as recently as 6,000 years agio in the Middle East.2) Adam and Eve are the genealogical ancestors of the entire human race as it exists today.3) Adam and Eve were created de novo by an act of God from dust and Adam's rib.4) There was interbreeding between the lines of Adam and Eve and those that were found outside of the Garden.5) The main findings of evolutionary science can be reconciled with traditional readings of Genesis where those outside of the Garden would have shared common descent with the great apes, and humans are descended not from an original human couple, but from a larger population that included these people from outside of the Garden.
ORIGINALLY RELEASED Jun 18, 2021 Kristen R. Ghodsee returns to the show, this time to discuss the life, work, and legacy of the famous Marxist Feminist Alexandra Kollontai. We discuss her life, her radicalization, her relationship with other famous revolutionaries, her role in the October Revolution, her enduring contributions to feminism, Marxism, and proletarian history, and much, much more. Check out Kristen's work here: https://kristenghodsee.com/ Check out AK-47, Kristen's podcast dedicated to Kollontai here: https://kristenghodsee.com/podcast Here are all the previous episodes of RLR that Kristen has been a guest on: Red Hangover: https://revolutionaryleftradio.libsyn.com/red-hangover-legacies-of-20th-century-communism-w-dr-kristen-r-ghodsee International Women's Day: https://revolutionaryleftradio.libsyn.com/womens-day Women Behind the Iron Curtain: https://revolutionaryleftradio.libsyn.com/women-under-socialism ---------------------------------------------------- Support Rev Left and get access to bonus episodes: www.patreon.com/revleftradio Make a one-time donation to Rev Left at BuyMeACoffee.com/revleftradio Follow, Subscribe, & Learn more about Rev Left Radio HERE
Dear Listeners and Subscribers,Please reference RLR 176 where we cover the latest on TIME SLIPPING FASTER AND FASTER INTO THE PAST AS WE GROW OLDERIT CAN SEEM LIKE WE ARE RUSHING TOWARDS AN ABYSS TRADE WARS and BUILDING ON THE ROCKPUT ON YOUR CRASH HELMETSSouth Florida Bible College and Theological Seminary is honorably mentioned at minute 27:00.I hope to see you soon. Thank you for your valuable support. Sincerely,Alexander J. Alfano, Esquire 2655 Le Jeune Road, Fifth FloorCoral Gables, Florida 33134295 Madison Ave12th FloorNew York City, New York 10017+1 (305) 728 1341 officeaalfano@lawalfano.com+1 (305) 450 8550 mobilewww.financiallegalgroup.com+1 (305) 728 1331 facsimilewww.alexanderalfano.com
Thank you for tuning into the Religious Liberty Report. This week we bring you RLR 175 where we discuss IMPORTANT RELIGIOUS LIBERTY CASES AT US SUPREME COURT - IRAN NUCLEAR BREAKOUT - CIVILIZATION TO END IN 2031, SCIENTISTS SAY - MASSIVE STRUCTURES DISCOVERED UNDER GIZA PYRAMIDS - MODERN DAY DAVID AND GOLIATH STORYSouth Florida Bible College is mentioned at minute 27:00. Thank you for your valuable support. Alexander aalfano@lawalfano.com+1 305 450 8550
Dear Friends,I forward to you the RLR for this week.On this week's report I cover SANCTUARY CHURCHES FOR THE UNDOCUMENTED, YESTERDAY and TODAY;THE UNDOCUMENTED in PLACES OF WORSHIP; and SWALLOWED BY A WHALE OF THE COAST OF CHILE.South Florida Bible College is honorably referenced at minute 28:00.Thank you for your valuable support. Alexander J. Alfano* ATTORNEY AT LAW
I deliver to you RLR 172 where we cover the following items:FLORIDA LEADING THE WAY IN SO MANY WAYS (parental rights, pro life legislation, protecting our youth, protecting pastors and ministries)REBUILDING GAZA PART 2A BRIEF HISTORY OF THE MODERN STATE OF ISRAEL (in the 20th and 21st Centuries)The honorable mention of South Florida Bible College and Theological Seminary can be heard at minute 27:00. Thank you for your valuable support.Alexander Joseph Alfano, Esquire2655 Le Jeune Road, Fifth Floor Coral Gables, Florida 33134295 Madison Ave 12th Floor New York City, New York 10017
Here you have RLR 171 where we covered various White House initiatives relating to religious liberty, the National Prayer Breakfast in Washington DC, and President Trump's plan to rebuild Gaza.South Florida Bible College receives honorable mention at approximately minute 27:00 For more information reach us at aalfano@lawalfano.com or at +1 (305) 450-8550.
Title – Photophobia and diarrhea Episode description RR discuss a fascinating case of fever, photophobia and diarrhea Student discount https://www.rlrcpsolvers.com/student-discounts/ IMG discount Use coupon code RLRIMG at check out https://rlrcpsolvers.com/annual-plan Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec… Read More »Episode 368 – RLR – Fever and photophobia
Muccos Leben war wie eine Achterbahn - oft mit mehr Tiefen als Höhen. In diesem Interview gewährt Mucco zum ersten Mal tiefe Einblicke in seine dunkelsten Zeiten, seine Verbindung zu PA Sports und die Verhandlungen über seinen Label-Deal bei Life is Pain. Schon mit 14 entdeckte er seine Liebe zum Rap, doch der Weg war hart. Trotz guter Erziehung zog ihn der Drang nach „teuflischem Geld“ auf Abwege: „Wenn du mit neun Banditen chillst, bist du der Zehnte.“ Nach ersten Erfolgen kamen Rückschläge, Selbstzweifel und der Kampf gegen innere Dämonen. Er spricht offen über seine Vergangenheit, darunter Suizidgedanken und -versuche: „Ich habe Selbstliebe entwickelt, indem ich Dinge gemacht habe, die mich von innen erfüllen.“ Wenn ihr von ähnlichen Gedanken betroffen seid, findet ihr weiter unten in der Beschreibung Hilfestellen. Ihr seid nicht allein - wie bei Mucco gibt es immer einen Weg raus. #mucco #deutschrapideal #interview ----------------------------------------------------------- Triggerwarnung : Im folgenden Interview geht es in Auszügen um Depressionen, Suizidgedanken und Suchtverhalten. Falls Ihr davon selbst betroffen seid oder Erfahrungen damit gemacht habt und Hilfe benötigt, findet Ihr hier Informationen zu Beratungsstellen: Schnelle Hilfe: ► Telefonseelsorge (0800 111 0 111) ► Nummer gegen Kummer (116 111) ► im Notfall Polizei (110) oder Rettungsdienst (112) anrufen! ► Die Gesellschaft für Suizidprävention führt eine Übersicht der Angebote auf ihrer Webseite www.suizidprophylaxe.de. ----------------------------------------------------------- Timecodes: 00:00 Highlights 00:31 Intro 00:54 In der Jugend falsch abgebogen 06:29 "Ich hab' meine Eltern enttäuscht" 07:23 Wie es zu seinem Namen “Mucco” kam 09:20 Liebeskummer & Beziehungsaus 11:09 Triggerwarnung: Suizidversuche 17:52 Wie kam der Kontakt zu PA Sports? 19:30 Wie ist der Kontakt zum alten Team? 20:20 Statement zur Line gegen Yakary 21:32 Warum die Entscheidung für LIP? 24:14 Meinung zu ICON & RLR 27:16 "Ich wollte kein Rapper sein" 29:55 Falsche Werte 37:50 "Ich werd' Deutschraps Eins" 41:38 Kommt ein Album? 44:30 Letzte Worte & Outro ----------------------------------------------------------- SOCIAL MEDIA ► Mucco bei Instagram: / muccosinsta ► Deutschrap Ideal bei Instagram: / deutschrap_ideal ► Simon bei Instagram: / simontellz ► YOU FM bei Instagram: / youfm ► YOU FM bei Facebook: / youfm ► Podcast zur Show bei YOU FM: https://bit.ly/2SxR3RT ► Podcast zur Show bei iTunes: https://apple.co/2k1o61o ► Podcast zur Show bei Spotify: https://spoti.fi/33a2QIT ----------------------------------------------------------- ► YOU FM ist das junge Programm des Hessischen Rundfunks im Radio & Online. http://you-fm.de ----------------------------------------------------------- ►Credits: Moderation: Simon Vogt Redaktion: Simon Vogt Ton: Alexander Peisert Schnitt: Simon Vogt, Kai Bender Grafik: André Stefan Fotos: Fabian Brosi Social Media & Distribution: Vivien Jaschok, Vanessa Völker Teamleitung & Produktmanagement: Patrick Secker
Miami-Dade school board votes against recognizing LGBTQ+ History Month for 3rd year in a rowFor the third year in a row, the Miami-Dade County school board voted against a proposal to recognize October as LGBTQ+ History Month.The 5-3 vote on Wednesday came hours after the school board heard a mix of passionate opinions about whether to approve item H-10.VOTE NO ON AMNDMENT 4 NO Definitions Unlike other Amendments, Amendment 4 does not define any of its key terms. For example, it does not define “viability,” “health care provider,” “patient's health,” or how serious a health concern would need to be to allow exceptions for late-term abortions. These uncertainties create loopholes resulting in more abortions later in pregnancy than voters intend. Too EXTREMEAmendment 4 goes TOO FAR by allowing late-term abortions, far beyond when science says the baby is capable of feeling pain. Amendment 4 would overturn current laws requiring a parent's consent BEFORE a minor can have an abortion, thereby making abortion the only medical procedure that can be performed on a minor without a parent's permission. Amendment 4 pretends to “just bring things back to how they were with Roe vs. Wade” – but it actually goes much further – creating a constitutional right to abortion throughout all nine months with no protections for the unborn baby.Should Christians be in politics?Can politics save America?For years, RLR has urged Christians to take seriously theirobligations as citizens, starting with exercising the right tovote. In the public square and at the ballot box, we must bemore engaged, not less. Q. But what happens in a race where Christians are facedwith two morally problematic choices? Q. Should voters cast a ballot for the lesser of two evils?When it comes to citizenship in our current political context, Christians are plagued by two opposite mistakes. The first is French theologian Jacques Ellul called “the political illusion,” or, assuming that everything rests on political outcomes. “If our guy is in office, all will be well. If their guy is in office, all will be lost.” The political illusion, to be clear, plagues both sides of the political and theological aisles. To describe a particular candidate in messianic terms is to suffer from the political illusion. To describe him or her as the anti-Christ is also to suffer from the political illusion. No political candidate will “save Christianity.” No candidate can “irreparably harm” it either. Other Christians are plagued by the political delusion, the idea that political engagement of any kind is pointlessly unnecessary or perhaps even implicates one in evil. Of course, there are cases throughout history where an election is a farce, or where political engagement aligns one with unmitigated evil. Neither is not the case for American Christians today. I will put it bluntly, for American Christians, voting is both a civic duty and a Christian responsibility. The late, great Chuck Colson once wrote: The next time you hear someone tell you that Christians ought to take a vacation from politics, tell them to go fly a kite. Listen, it's our duty as citizens of the kingdom of God to be the best citizens of the society we live in.Brothers and sisters, Christianity and good citizenship go together.
The kids are back in school and all is right in the world. We also didn't go into this episode fighting with each other, so that also is a plus. In this episode, we talk about everything from robot housekeepers to white people tacos and go in on parents who let their daughters out of the house wearing little to no clothes. This week's rankings are much more accurate and honestly better, compared to the last episode, probably because they're in school. They're all much more well-behaved and we mostly just take issue with their expanding palettes and reviewing of food, to their particularity around their clothing. We hope you all enjoyed the free Real. Late. Relatable. episode with Aimee Thomas. We're gonna keep it up for a little while longer in case you haven't had a chance to listen yet. Part 2 is just 2 hours of non-stop laughing and realness! Our next RLR episode is going to be unique too, as we are going to try to record one of our therapy sessions. So, you never know what is going to happen! You can subscribe to the rest of the Real. Late. Relatable episodes here. We have new “Buddy” merch available for all our Makin' it with the Mackins buddies! Thank you for listening, thank you for subscribing, thank you for supporting by buying merch. Thank you, thank you, thank you!
As if we didn't laugh enough during our first Real. Late. Relatable. we decided we needed to run it back one time for the people! There were too many laughs to not share them with everyone...so this Real. Late. Relatable. is free to all ears to kick off Season 5 of Makin' it with the Mackins! If you're new to Real. Late. Relatable. this is what you can expect from us this season with the rest of our "real ones" that will be joining us as guests. In this episode, we were going to talk about everything we forgot in the first episode but neither Danielle nor Aimee made notes. So, this episode was 100% off the cuff! We picked up right where we left off, talking about just real life! Therapy, marriage, parenting, pranks, growing up basically Canadian in upstate New York. No stone was left unturned in our longest episode ever. We even have an impromptu call from another RLR guest. We hope you had as much fun as we did and if you didn't get enough of Aimee in this episode, you can still subscribe to Real. Late. Relatable. to hear her first episode, as well as all the other Real. Late. Relatable. episodes for just $4.99 a month! We truly appreciate every single one of you who are currently subscribed and we have something extra special for you this season. Thank you to Aimee Thomas for joining us again and thank you all for listening!
ORIGINALLY RELEASED Jun 18, 2021 Kristen R. Ghodsee returns to the show, this time to discuss the life, work, and legacy of the famous Marxist Feminist Alexandra Kollontai. We discuss her life, her radicalization, her relationship with other famous revolutionaries, her role in the October Revolution, her enduring contributions to feminism, Marxism, and proletarian history, and much, much more. Check out Kristen's work here: https://kristenghodsee.com/ Check out AK-47, Kristen's podcast dedicated to Kollontai here: https://kristenghodsee.com/podcast Here are all the previous episodes of RLR that Kristen has been a guest on: Red Hangover: https://revolutionaryleftradio.libsyn.com/red-hangover-legacies-of-20th-century-communism-w-dr-kristen-r-ghodsee International Women's Day: https://revolutionaryleftradio.libsyn.com/womens-day Women Behind the Iron Curtain: https://revolutionaryleftradio.libsyn.com/women-under-socialism Outro Music: "Blame Game" by Beach Bunny Support Rev Left Radio: https://www.patreon.com/RevLeftRadio
ORIGINALLY RELEASED May 21, 2018 Professor of History at ASU, Alex Aviña, returns to RLR to discuss the Chilean coup of 1973. Find Alex here: https://shprs.clas.asu.edu/content/alexander-avina Intro Music: Isle of Man by Feudalism Outro Music: Monsters by Bambu Please support our show and get access to bonus content here: https://www.patreon.com/RevLeftRadio
Real Life Runners I Tying Running and Health into a Family-Centered Life
Heat and humidity can change running in many different ways. Today on the RLR podcast, we are going to cover what you need to know to stay safe while you're out on your run. What are your thoughts?? Come over to Instagram @realliferunners and let us know! Thanks for Listening!! Interested in our coaching program? Check out our coaching options here. Grab your free copy of the Running Snapshot by clicking here. Come find us on Instagram and say hi! Leave a review on iTunes. Your ratings and reviews really help and we read each one! Subscribe on iTunes, Stitcher, Spotify, iHeartRadio, or Google Play Don't forget: The information on this website is not intended to treat or diagnose any medical condition or to provide medical advice. It is intended for general education in the areas of health and wellness. All information contained in this site is intended to be educational in nature. Nothing should be considered medical advice for your specific situation.
ORIGINALLY RELEASED Jun 21, 2020 Alex Aviña returns to RLR to discuss the Haitian Revolution! Alexander Aviña is an associate professor of Latin American history in the School of Historical, Philosophical and Religious Studies at Arizona State University. His book, "Specters of Revolution: Peasant Guerrillas in the Cold War Mexican Countryside" , was awarded the Maria Elena Martínez Book Prize in Mexican History for 2015 by the Conference on Latin American History. Outro music 'Africa Hot!' by Dead Prez and DJ Green Lantern Support Rev Left Radio: https://www.patreon.com/RevLeftRadio
It's good to be back! Sorry for the delay. Apparently, COVID is still a thing and it hit our house again but thankfully it wasn't too bad. Hopefully, you were able to listen to the latest RLR episode with our good friends Katie and Montana or our episode on Josh Galindo's “F*ck Average Be Legendary” podcast in the meantime. The good thing about having the extra week in between episodes is that there is no shortage of content to discuss. The recent loss we've experienced, Danielle's trip to the “middle” of the country, the Savannah Bananas traveling “left” to visit Vegas, and how our Mother's Day went this year. We wrap it up with an extended version of the rankings, with plenty to share on that front as well. If you're one of our newer listeners, this is what you can come to expect from us and we hope you enjoy us sharing our shit. To all the OGs and subscribers, we love and appreciate you all so much. Thank you all for listening!
This was one of our rougher episodes and Danielle has Kim Crawford to thank for that. We're back from Spring Break in sunny, Buffalo, NY. Besides, who needs warm weather and sandy beaches when we can have chicken wings and get to spend our days doing whatever Maria wants to do. Needless to say, the kids did pretty okay traveling but I wouldn't say it was enjoyable by any means. Listen to the Rankings for all the details on exactly who did what. Big SHOUT OUT to all of you for listening, we're so thankful for all of you…especially our RLR subscribers. You guys are the real ones! If you're still on the fence about us, this isn't going to be the episode to convert you but if you did subscribe, it would mean so much to us.
Reza takes us through the journey of the last RLR with a reflective lens. Student discount https://www.rlrcpsolvers.com/student-discounts/ IMG discount Use coupon code RLRIMG at check out https://rlrcpsolvers.com/annual-plan GlassHealth sponsorship https://twitter.com/GlassHealthHQ https://glass.health/cpsolvers Use promo code CPSOLVERS for one month free!
The Innate Immune System is the body's first line of defense against infection. Discover its essential role in protecting our bodies! Tune in to hear Dr. Kara Wada discuss the intricacies of the Innate Immune System. Get a deeper understanding of how it recognizes pathogens, fights infections, and triggers the adaptive immune response. TIMESTAMP 04:44 Our basic defense against infection07:08 How does the innate immune system recognize microbes and damaged cells?08:44 PAMPS: Pathogen associated molecular patterns09:27 DAMPS: Damage associated molecular patterns 12:46 How do the different parts of the innate immune system function to combat different types of microbes? 13:56 Receptors in our innate immune system14:13 TLR: Toll-like receptors18:29 NLR: NOD-like receptors21:55 RLR: rig-like receptors 22:52 Different types of white blood cells23:10 Phagocytes 27:01 Dendritic Cells28:05 Mast Cells29:32 Innate Lymphoid Cells 30:22 Natural Killer Cells 31:11 Complement system31:51 Three functions of the complement system31:56 The alternative pathway32:11 The classical pathway32:39 The lectin pathway 35:25 Coming up next week: Your Adaptive Immune System ABOUT DR KARA WADAQuadruple board-certified pediatric and adult allergy immunology & lifestyle medicine physician, Sjogren's patient and life coach shares her recipe for success combining anti-inflammatory lifestyle, trusting therapeutic relationships, modern medicine & our minds to harness our body's ability to heal. CONNECT WITH DR WADAWebsite → http://www.drkarawada.com/ LinkedIn → https://www.linkedin.com/in/crunchyallergist/ Instagram → https://www.instagram.com/crunchyallergist/ Facebook → https://www.facebook.com/CrunchyAllergist Twitter → https://twitter.com/CrunchyAllergy TikTok → https://www.tiktok.com/@crunchyallergist SUBSCRIBE TO NEWSLETTER → https://www.drkarawada.com/newsletterGet my weekly dose of naturally-minded and scientifically-grounded approach to immune system health. THE BELONG COMMUNITY → https://www.antiinflammatorycollective.com/If you are looking for more ways to work on reducing your pain and support in having that anti-inflammatory lifestyle, Belong is the right place for you.
Jon decided on HVAC because he felt there was an opportunity to use his technological background and create efficiencies in the industry. 00:00:00] Welcome to the Successful Life Podcast. I am your host Corey Berrier, and I am here with my man, Jon Jordan. What's up, Jon? Hey Corey, how's it going? Good, man. Good to see you. So Jon is gonna bring some pretty cool information to us today, and I tell you, I'm, I've been really excited about this and I would wish we could have done this earlier, but, things happen and here we are. [00:00:24] But, so Jon owns a couple of companies Comfort Monster is the one that we have had the most conversations about. And you've got locations here in Raleigh and then in Charlotte, which is an HVAC company. And then Atlantic bt, which is where you started, right? Yep, Absolutely. So tell us about, tell us a little bit about that journey, Jon, if you don't mind. [00:00:46] It's definitely a long journey. I'll try to keep it relatively short, but I was in college and the first entrepreneurial idea I had was essentially a way to send prescriptions from the doctor's office directly to the drug store. Came up with this idea where you put a kiosk, a mini ATM in the [00:01:00] doctor's office. [00:01:01] So back, this is way back in 98, you'd write a handwritten prescription, you'd have it, and at that point, you'd have to go wait at the pharmacy. This system actually allowed you to, in the waiting room, choose a pharmacy stick in your prescription. It would scan it and send it across town. So when you drove over there, it was already filled. [00:01:15] That was pretty unique at the time we were working with all the major pharmacies, including Walmart and some of these big guys, to build that system out. So that's where my technology background started. And then, we morphed into providing more custom solutions. [00:01:28] And we've continued to work with publicly traded companies, everything from governments to publicly traded companies to build. Technology solutions. So that's, that was my first company. And I still own that company. And at some point, it got to where there were other managers that were more wanted to have more responsibility, and I just stepped back and said, Hey you want to do that? [00:01:47] That's great. I'll take some time and relax a little bit. And I did that took a couple of years. I spent a lot of time in Turks and CAOs and doing other things that weren't terribly productive. And then at a certain point I really had the, just woke up. I was like, You know [00:02:00] what, [00:02:00] you're wasting your talents and your time. And I felt like I needed to do something else. And so I looked around and a lot of people said why didn't you get into doing something, some kind of software? And I said I really, I've always grown up working on things and. And the technology business is very intangible. [00:02:16] You build things, but they're all nothing you can really touch. And I wanted to see my trucks driving around town and I wanted to I just wanted something that was a little more tangible. So looked at a number of different businesses and came up with the H V A C as being one that people practices that I'd learned working in the technology and the space where you really are competing highly for talent all the time. [00:02:36] And also how to apply technology and create efficiencies. I believe that H V A C was a prime opportunity to leverage those things that I had experience in. I did not realize that I, so I, of course, knew about the software company, but I don't know that I've ever asked you too many questions about it, and I really didn't know that the prescript, I had no idea that was part, that was something that you had a part of. [00:02:59] I, I just didn't [00:03:00] know that. That's fascinating. Which makes this next conversation even more fascinating because yeah, you knew nothing about H V A C, but you looked at this, as you just said, you looked at this as an opportunity to implement some sort of software into an industry maybe that is lacking. [00:03:18] Is that kind of what you were saying there? Yeah. Essentially what I, the common knowledge is, one of the things I read at the time was you should never enter a business that's essentially sat saturated or highly competitive unless you can I think it was something like, unless you can find some way something that's, 15, there's a 15% differentiator, some sort of an X factor that can create a 15% differentiator. [00:03:41] And I said I don't think I can come up with one thing that's 15%, but I believe I can do 15 things that are 1%. And so I identified things like the brand and if you're familiar with our brand, it's very unique. A lot of H V C and service companies are starting to come up with much more personable, unique brands. [00:03:55] But we were early in that process, let's just say that. And so that was a [00:04:00] differentiator. And things like having our number, being 9 1 9 Monster something memorable and friendly was unique where most people at that time were Joe's H V A C and the number could. As complicated as possible. [00:04:11] 9 1 9 7 3 5, 1, 8, 6 2 or something. You're like, that's gonna be hard to remember, So well, Jon, and I want, I just, we gotta, I have to highlight for a moment about your brand because in a couple of things, one, our friend, our mutual friend, Dan Antonelli, did your brand at Kick Charge. [00:04:31] Absolutely. And so, Dan does unique brands, and I think your brand stands out amongst anybody in this city because it's bright. It's probably not the most attractive thing necessarily that you would think of, but what it does is it makes you look at it, it doesn't matter if it's attractive, but what matters that the eyeballs stay on that van and it does, and you've captured. [00:04:56] A significant audience, I believe, with that. Now the [00:05:00] next thing I want you to tell and I hadn't actually planned to ask you this, but I'm really glad that I remembered the reason that you and I started talking and you and I had, I don't know, lunch or dinner about a year and a half ago and you told me a story about about a little girl or about kids that you, the story about the kids on the side of the road. [00:05:17] I want you to tell that story because it's unique in that it's a brand opportunity, not that you used that as a brand opportunity, cuz that wasn't the intention. The intention was to do something outta the goodness of your heart. But I would like for you to share that story because the result works pretty cool. [00:05:35] Yeah. So I'm gonna try to, there are so many different things I could say here. I'm gonna try to keep it somewhat concise. I. The brand. Of course, you are the expert on selling and how that happens and what the best way, to do that is. But one of my core beliefs is that you can't have a sale without having trust. [00:05:52] And one of the things that are important about our brand is it's a, it's somewhat a personification of trust. Our monster, I was laughing a [00:06:00] little bit when you said that the brand wasn't attractive. Our monster, we consider him, we talk about him as he's you as an actual, personified thing. [00:06:08] His name's comfy and Comfy doesn't like any sort of criticism like that. And he thinks he is very attractive. In fact, he thinks he's a model. And on our page is a meat comfy. And he, he's modeling with his hand up behind his, behind his head cuz he is so attractive and he takes special care of his fur and all this kind of stuff. [00:06:24] But the point of all that is to be. To be friendly when you're friendly and open and self dep deprecating, that's a bridge to building trust. And of course, trust is what's necessary when you're in people's homes and helping them to fix problems and sometimes explaining complex issues and or asking them for one, a gigantic amount of money to either fix or replace certain things. [00:06:46] I think all of those things are wrapped into the brand. And a friendly, trustworthy mascot is a big part of of a memorable brand, but also a brand that engenders trust to the audience you're trying to reach and you [00:07:00] use. And by the way, when I said it wasn't attractive, that was a complete misrepresentation because clearly, it's attractive to people. [00:07:05] Look at it, right? It's too late now. He's probably listening, and you probably are. And not his favorite. That's probably right at this point, but I'll try to straighten it out with him later. But you, but Jon, you used a piece of your brand to comfort. I remember you telling me a story, but you Oh, yeah. [00:07:21] Okay. So that's right. You did ask it, but I didn't, I never answered your question, so that's alright. Yeah. So here's what happened. I was driving in a neighborhood and we always carry the, I didn't mention this either. We carry little stuff monsters, little stuffed, comfy, and it says, on the tag, it says, Hi, my name is Comfy. [00:07:36] And, it has the website and all that kind doesn't say much about HVAC, but it just says, comfort monster.com. Anyway, so driving in the neighborhood and it had just rained and a guy and his two kids were splashing through the puddles or whatever. [00:07:50] And I was in an unmarked truck, a pickup truck, but didn't have our logo on. I drove. Past them. And I went up the street, and then I stopped and I was like, You know what? I'm gonna go, I'm gonna go back and talk to this guy. I [00:08:00] had to think about it. I was like, Is this gonna be super creepy or, so I back up and I rolled down the window, and I said, the guy said, Hey. [00:08:05] I said, I just had to come back. I said, you guys just look like you were having so much fun splashing around the puddle. And I've got this, this little monster here. I said it would be okay if I give it to you to your kids. [00:08:15] And he said, Oh, absolutely. And, we chatted for a minute or two and gave him the monster. And then I drove off. And before essentially I even got back to the office. We had a review, and the guy said something along the lines of, I, I've never used this company. [00:08:27] I didn't know them until today, but they, one of their employees took the time to stop and do this. And if they employ people like that, then they're gonna. B R H V C company from now on. And so we, we encourage that from all of our people, and they do that. [00:08:43] They, again, it's a, in this day and age, you gotta be a little bit careful when you're driving a van and giving away, toys, whatever. No. But again, the brand is very, friendly and they don't, they do it in a careful way, but they definitely, if they see somebody who might enjoy comfy or whatever, they've got [00:09:00] dozens of 'em on their trucks and they're encouraged to pass 'em out, whether they're customers or not. [00:09:04] That's one way that we share goodwill and share our, spread our brand. Without asking people, for business, we're just saying, Hey, here's who we are. Here's our, here's a comfy mascot and enjoy it a thing. It's kind, it's the law, reciprocity. [00:09:17] And I'm not saying that you do it intentionally for that, 'cause I believe your intention is completely pure with this. But the law reciprocity, that's, this is when it kicks in, right? Because you give right? You give the kid the toy, and the family is now they're a fan and they're gonna use your company, right? [00:09:34] Absolutely. Yeah. We, yeah, you don't, Reciprocity shouldn't be used as a tool, but it's still, but it's still a thing. When you give something for the right reasons and you don't expect anything back, then maybe you do get something back. That's, that's reciprocity as far as I'm concerned. [00:09:49] Wonderful. But yeah, you don't, it's not mercenary. It's not the little mercenary reciprocity. It's just reciprocity. Do something good, and you get something back maybe. Yeah, because if you do it with the intention of getting something, [00:10:00] Most likely you're not gonna get it back anyway Exactly. All right. So I want to dive into what you've been working on because this is, this is what I've been super excited for you to talk about because first before you talk about that, I want you to talk about how you got to this conversation, how you started thinking about, how you started the software that you're gonna tell us about. [00:10:20] Yeah. It's been a long process. I, when I first started the business, I definitely intended, this was, almost six years ago, and things have evolved since then. But the journey I was on, I said, All right, I don't, I've looked around. I don't think that I'm gonna be able to do what I wanna do uniquely, in the business. [00:10:36] I think the other part of this is if if your listeners haven't read or been exposed to Purple Cow Seth Go Goden I think the official name of the book is Purple Cow transform your business by being remarkable. Anyway, the idea is I knew I wanted to build a remarkable business and I didn't think I could do it with unremarkable software. [00:10:53] And having a technology background, I guess I wanted to build something. Anyway, so started out, spent a lot of [00:11:00] money, even though we were a technology business, we still gotta spend money and spent a lot of money developing something. It became overwhelming just in terms of how much further we had to go with it from the ground up. [00:11:12] And I was like, Look, this is, the business is starting to get expensive. The growth capital is starting to be expensive. And then the development on top of that is starting to get ridiculous. And so I started looking around and that's when Service Titan was really raising a bunch of money and there was a lot of press around them. [00:11:27] And I said, You know what? They're gonna have an open API and whether I, your listeners are familiar with that, but essentially the ability to connect into their database and do some custom things. Pull data out, push data in do things. I said You know what, we can take this core system, we can customize outside of it, and then we don't have to spend all the money on the core platform. [00:11:45] And we can focus on the things that make us unique and that'll be a better strategy. So we don't So you're telling Clear Jon, so basically at this point you're thinking of, I'm gonna build something on top of Server Titan. That's what you're saying, right? Correct. Yeah. Correct. So we dumped, I don't know, a million and a half dollars of [00:12:00] development we'd already spent. [00:12:01] We said, All right, forget that we're gonna, use the Service Titan. And so we, we did that. And I just don't think there it hasn't worked out exactly the way I had intended because we haven't been able to customize it. The core interface is still the core interface, and anything we do is hanging off of it, which means people are still using multiple. [00:12:18] Systems. And that hasn't doesn't fit exactly the way. It doesn't allow us to innovate the way we want to and so forth. And there have been some other frustrations I've had, with their technology. I'd be happy to share those things as well. But yeah, I'd I'm curious actually. [00:12:30] Yeah. What are things that you've experienced? My biggest frustration is I believe that H V A C, especially home services in general, but H V A C especially, is, needs to be a data-driven business. If you went to a major retailer L Brands, which is, Victoria's Secret, all that stuff, or Walmart or, any of these guys, they don't do anything without analyzing data. [00:12:51] Their retail data is everything because there are so many customers, and so many transactions, they can learn so much and customize their decision-making [00:13:00] process entirely around that data. H V C business, that's one of the things I love about it. You don't have my technology business. [00:13:06] We got you. Dozens of customers, but there are dozens of customers and the relationships exist for years and all this kind of stuff. You can't pull a lot of data out of those, just the basic customer engagement. But when you're h HPC company, you've got 10,000 customers. [00:13:21] You can start to make smart decisions about what solutions you present based on what's parked in the driveway because there's so much data that can help drive those decisions and everything. Our concept is you can take somebody who's a good technician and make 'em great with data. Take somebody who's great and make 'em excellent. [00:13:41] Same with sales. Take somebody who's, who's mediocre and make 'em good because you can make, you can drive when they hit, quote if it already interprets all the data that it has to interpret and makes those types of decisions, you can do some pretty cool things. . My biggest complaint about Service Titan is that just the core, [00:14:00] anytime I ask, and I've been very open about this, maybe we didn't implement it properly. [00:14:03] But anytime I ask a question that has a data component to it, every time I get back and answer, and I've got smart people that are running these things and pulling, pulling more data out and doing more stuff to it than I think anybody else is. And they're always like I don't know if this is really accurate but it should be and it drives me crazy. [00:14:22] I'm like, What? What do you mean? If the technician did this instead of this, then this isn't gonna be this way. And the data doesn't end up in a normal structure which means we can't, it, it makes it difficult for us to work with. And that's the point of data, right? [00:14:35] Is to have structure, to know exactly where the checks and balances are, to know exactly what to do next without that data in the right order. It, sounds useless to me, right? Yeah, that's, and again, I, that's my, been, my frustration is that I'll, and I'll be given data and I'll make decisions off of it. [00:14:53] And then it turns out that maybe that data wasn't so accurate, to begin with. And again I will take full responsibility that perhaps we haven't implemented [00:15:00] it to the letter the way that other companies have. I, I know there are a lot of people that use it. But that's my number one complaint. [00:15:06] Then there's synchronization. In, software, in technology, we say if it syncs, it stinks. So the concept, the core concept behind service type is you're syncing between the service type and platform and your accounting platform. Service Titan isn't an accounting platform. [00:15:22] It syncs with QuickBooks, it syncs with Sage, I believe maybe another one at this point. But anytime, So you're having to batch your invoices and other things out of service Titan into your accounting system. Now, if you have a change after the fact, somebody you have to, do a refund or, whatever happens now you're out of sync and you've gotta Reba and Resync and it's just, it's again, you're always, you're dealing with two different data sets. [00:15:42] And that's a problem. You mentioned ago six different, didn't you mention, I think when you said the example you just gave, I think you were saying a moment ago, like there were, there's multiple of those that you have to use, plugins, right? Yeah. Hundred [00:16:00] percent. [00:16:00] Yeah. Just as far as accounting goes, I think, they support QuickBooks and Sage. But again, those are batched processes. As far as, but there are tons of modules. That's one of the things they have developed a marketplace, and there are people that, that develop quoting systems and booking systems and other things that, you know, that, that connect with Service Titans, architecture over those they call it APIs is how that works. [00:16:20] But it's less functional than I think what you're about to say. Yeah. It's better. Pulling and pushing data out is better than a closed system, but a full system that's all integrated on the same backplane is better. And when we went out and we didn't want to develop something from the ground up, that's what we started doing, to begin with. [00:16:39] And that has its own challenges in terms of scale and also time to market and other stuff like that. So we looked at an e r P system and e r P is short for enterprise resource planning, which doesn't really mean anything to anybody. Really should, shouldn't even mean anything to me, I can't believe I still call it that. [00:16:55] But the concept is, it's a, it's an everything. The big companies, 50,000 people, [00:17:00] whatever, they've run on e r P systems for years, and the concept is that's their backplane. And it does everything from accounting to the help desk, to field service. It's even got a lunch order module. [00:17:11] So if you're gonna have a meeting, and everybody can put their lunch orders in there, and then you can, send that out to wherever you're gonna order from or whatever. So the concept is, it's all on one backplane. And you build modules that do that, do things. [00:17:21] And there's a difference between a module that lives on the backplane and one that lives outside of the system. Service Titan, you got the Service Titan Software. When you log into Service Titan, all you're ever gonna see is Service Titan. But you could have a quoting system. I'm trying to think of one of the ones that integrate with company Cam, maybe? [00:17:38] Yeah. Something yeah. Something like that. Yeah. So it can have, where it can share data, but it's still a separate browser window and it's not, doesn't live inside of Service Titan. A module and something that's an add-on in the marketplace is different things and I use the concept, the term backplane, it's not really a technical term, but the idea is essentially its actual software that's installed into [00:18:00] the core software system versus something that lives outside and just exchanges data. [00:18:04] But for the listeners, it sounds like that's probably, there's a greater chance of having miscommunication in a system like that, right? Because you've got multiple parts moving, Correct? Yeah. If it relies on I don't wanna get too technical cuz it just doesn't. But we call it a system of record. [00:18:22] Anytime you have a, you have data, you wanna have a clear system of record and you really can't answer the question, What's your system of record for the account for an invoice? Is it QuickBooks or is it Service Titan? At a certain point, the system of record of service Titan, cuz that's the only place the invoice exists. [00:18:39] After it gets batched and sent over to QuickBooks, then QuickBooks becomes the system of record. But your customer care people are not working inside QuickBooks. So now if you wanna send a copy of that invoice, even if it's been credited in QuickBooks somehow, cuz you wrote it off or something, it still exists in Service Titan. [00:18:54] So just the concept, it's not that there's, that they've done anything wrong, it's just if it sinks, it [00:19:00] stinks because there's, once you have two copies of an invoice and that's exactly what happens. You batch those invoices, you send 'em out to QuickBooks, and now you got two copies of 'em. So which one do you operate on? [00:19:07] And when you make a change in QuickBooks, it's not coming back, to service Titan. It's only one-way. It's a one-way batch process. And that has drawbacks. Certainly, they've got best practices for how to work around that, which is essential that, that if you make those changes, you need to make 'em in service tight, and then you Reba 'em out to the finance system. [00:19:23] But the same thing with employee time records. Okay? You're getting time records in Service Titan, but you're actually paying your payroll in QuickBooks, so you're having to, that data gotta be shared and stuff. Whereas one of the things, that drives me bonkers is that I can't get really accurate financials. [00:19:39] Again, maybe an internal issue, but it's delayed significantly from the end of the month waiting for the, we call it the tail, the paper tail, to come back. You have a post with a vendor and they deliver the product, but then they don't invoice. And so if you don't get the paper right in Service Titan until you [00:20:00] receive the invoice in QuickBooks, you don't technically have you know you've got a PO but you don't technically have an expense on your books. [00:20:07] And so it takes us a long time to have an officially closed month cuz we're waiting for that paper tail to come back. I want to know, my goal is to make it like a restaurant, which every night we close the restaurant. I wanna know, did we make money today or did we lose money today? Cause if we made money today and let's do it again tomorrow, if we didn't, then let's figure out why we didn't, and let's not do it again tomorrow. [00:20:31] If I've gotta wait a month and a half before I see a month of financials. And then I've gotta try to dig through that to figure out what the heck went wrong with our margin that we slipped 6% in our materials this month. I've already, the train's already down the tracks. A month and a half. [00:20:46] I'm gonna lose three months. From the day I could have made a correction to the time that I'm even informed enough to start to dig into it. I'm the aggregate time is potentially I, alright, maybe it's not quite three months, but from, if it's [00:21:00] day 1st of June and I don't get my financials accurate until July. [00:21:05] So one month and then probably really I'm looking at nearly the end of July to get my accurate numbers from June and then I gotta start making actions on that. So maybe I'm two months plus or in the neighborhood two months before I can make action that of something that happened back in, back on June one. [00:21:22] You can't run a business that way. You can get yourself in real trouble that way. That's. It's like an airplane, right? An airplane. If it gets off one degree, you are going nowhere near where you're supposed to be going. And that's what you're saying. You're able to catch that degree every single you're gonna tell us about that, right? [00:21:38] Yeah. You so let's just dive into how you're solving all these problems that, that you've come across. Yes. And so it comes down to the concept of the E R P, which is if I create that, if I create that PO then, then I can act on that, that, and that's integrated into my financial, it's not, hasn't become an invoice yet. [00:21:57] But I can still treat it as if it is an invoice [00:22:00] inside that system. But then I can pull everything together. We've built a daily p and l report that's a budget and a p and l all in one. And it starts with some of our top-of-the-funnel metrics. Things like How many service calls did I expect to get today? [00:22:14] How much did I budget for today? And how many did I actually get? Because I wanna be able to hold our sales team accountable. They say if you make the phone ring, we'll make the bank sing, right? So if I'm like, Hey, look, we said we all did this budget together. We said that we were looking for 40 diagnostic calls today. [00:22:30] We delivered 43, 43 calls got booked, and, our service revenue is not where it should have been. I'll use your words. And I had a guy that was president in one of my companies a long time ago, and he would, anytime he was talk, you were talking to him, he was like, writing something down like this, and you write it down. [00:22:46] And then later, sure enough, that notebook would come out, and he'd say, So now you make the phone ring. We'll make the bank sign. He's you said that, right? I didn't say that, and you're like, Yeah, no, I said that. I'd say We said we were gonna get, 43 service calls [00:23:00] and you thought that was right and you did your budget based on that. [00:23:02] Is that right? Yeah. Okay, then we made the phone ring, But you haven't made the bank thing. Is that correct? ? And it's just one of those accountability things. So starting at the top of our sort of p and l, it's not really a p and l it's an amalgamation of stuff. But the very top is your top line funnel metrics where you're like, okay, we expected to get 43 diagnostics. [00:23:18] We call 'em svc one internal code name, but service one calls is diagnostic. Then service two is a major repair that stems, from that diagnostic. Then service three is a recall, a service four is a warranty, so you have your top line metrics of how many things you expect at the book into all those categories. [00:23:33] And then you have your revenue numbers that come out of those categories. And then you got your sales leads, and then you got your actual sales, and then all that funnels down into your sectional p and ls. And this is on a daily basis, your service one. We expected to get $20,000 of revenue and service, today. [00:23:50] What did we actually get? Then we expected our labor costs to be this, and that's coming directly outta the ERP. So as they track time on that day, when they finish their day, we know what [00:24:00] their general, hourly rate's gonna be. We know how many ti, how many hours they track, and to which types of jobs they track them. [00:24:05] So now I can look at my daily gross profit on just that service one. So obviously you think your service one diagnostics are gonna be your most profitable calls and I hitting my, 50, 55%, or whatever, and these metrics are for that gross profit inside the service one. [00:24:21] My service two is hitting their gross profit metrics, and then on, So then you go all the way down, and then that gives you your gross profit. Then you've got your general administrative costs and your marketing and everything else. And then at the very bottom line. And those are somewhat Those aren't necessarily coming out of the e r p, you're projecting them because they don't they're lumpy. [00:24:39] They don't all come in, evenly but you're projecting what your monthly G costs are gonna be. And then at the very bottom line, you got your net, your net income, your projected net income for that day. But you shouldn't have to worry about the tail of the paper because everything's happening. [00:24:53], I consider residential H V A C to be a relatively retail business. You're not doing long-running projects. Your installs are [00:25:00] ours, at least ours are essentially one day. Our service calls are hours, not days. Repairs. Your hours not days. And so essentially we should be able to close the store every single day. [00:25:10] And then I can look at that, by 10 o'clock the next morning, I should be able to look at that and say, Okay, did we make money yesterday? Did we lose? And then look at the, did we lose it because we didn't get enough stuff at the top of the funnel? Did we lose it because we didn't make enough hay outta the stuff we had in the funnel? [00:25:23] Did we overspend on parts? What did we do wrong? Or what did we do right? And if you can look at it every single day, then you can get to the destination that you wanna get to a whole lot better than looking in the rearview mirror and being so pissed Man if I would've just known, I could've fixed this a month and a half ago. [00:25:40] And it actually takes energy from you because if you see something that was wrong yesterday and you can change it today, that creates energy when you're like, man. I found something recently I'll be honest about it. We found that we were paying sales tax on service parts and in North Carolina we pay you don't pay sales tax [00:26:00] on, you pay sales tax on the replacement stuff because the customer doesn't pay it. [00:26:04] It's considered a capital improvement, so we don't, so the customer doesn't pay it on replacing a system which means we do pay it the to the vendor for the equipment, but on service, they do pay tax. So we don't pay tax the on the service parts. We've been paying taxes on the service parts that we're buying from the vendors. [00:26:20] And the fact that it took us a significant amount of time to see that in the numbers when that when somebody made a change in the office to start doing that is a defeating sort of a process. You're like, Oh my gosh, we just paid, this six and a half, 7% on all these parts for this amount of time. [00:26:34] And it's taken so long to figure out that was what was going on. That doesn't create energy to fix things. It actually is. It takes your energy cuz you're a man, if I had known about this right away, I could've fixed it and saved a lot of money. [00:26:47] So you anticipate getting that energy every month because you're gonna be behind every month. Yeah. Yeah. Exactly. So whereas, one of the concepts I don't know if you promote, you've talked about it a lot on this show, but the Rockefeller Habits was, is, was a [00:27:00] really good approach to business. [00:27:01] And then it, it turned into traction eos entrepreneurial operating system. So Rockefeller became traction, eos. Anyway, one of the core concepts that came from Rockefeller that became traction, EOS is a daily huddle. And if you've got actual, broken down financials that you can use in your daily huddle and certainly your top-of-the-line metrics and stuff like that, then you say, Okay who's, marketing guys, Let's talk about the top of the funnel. [00:27:24] Okay, we, did we get enough diagnostics? Did we get enough? Sales opportunities. Do we do this? Do we do that? Yes, we're on, we're doing great, blah blah, what's our cost of leads? You cover that. And then, okay, now operational guys, did we sell, how do we do on our average tickets? How do we do on actually turning that stuff into results? [00:27:40] And it's all broken down for you, that way. But the only, that's not that unique. Everybody wants that. The problem is that if you don't have a back, an E R P backplane, you can't get that kind of data outta your organization. And so that's the heart of what we're doing. [00:27:55] So let me I am curious, once you discovered the tax [00:28:00] state, all right, and that just, you don't have to give me obviously an exact number, but I'm just curious what that mistake cost you if you could have eliminated it in a 24 hour time period. Instead of how, You don't know, if you told us how long you actually were paying the tax on it? [00:28:16] Yeah, I'd be embarrassed to tell you that. So basically the number's staggering. Yeah, it's quite a lot. But we, there's a two-year statute I believe that we, so there's, we were within the amount of time that we could go and claim a what do you call it when you restate, basically restate your tax filings revised, amended we could amend our tax filings. [00:28:39] And so fortunately that's still, we haven't got the money back yet, but we're working on that. But yeah, it's certainly an issue. . The key thing though, Jon, is that, without you figuring this out, you wouldn't be having this conversation with me about getting that money back. You would, and anybody that's listening could be in this very same exact situation because look, a [00:29:00] lot of. [00:29:00] That I deal with. A lot of people that I know use, Service Titan, they use a lot, several different platforms, but a lot of people use Service Titan. Yeah. And so it's anyhow, so we won't, just to be fair, that's not there, That's our problem. That's not, that really can't be attributed to Service Titan other than the fact that not having everything, tight tightly enough, that's the only tie. [00:29:20] They, they're certainly not responsible. Yeah, for sure. I just mean, Yeah, exactly. I'm glad you clarify, but I should be able to look at my margin drift and analyze that margin better. And because the purchasing, inventory, invoicing, it's all it's not really tightly integrated. [00:29:36] And so that's where you have things like that can get by you, even if you're a decent business. Yeah, absolutely. All right, so the next thing I want you to talk about, which is to me it's the sort I think it's one of the more, more exciting things for me because I think it's one of the things that is just, it needs to be dialed in, which is the inventory. [00:29:57] I want you to dive into that for a moment. Tracking. Okay, what [00:30:00] I want, and let's go back to the daily, the concept of shutting this door down every single day. Inventory has been perfected by other companies for a long time. They mark things as a, B, and C-type inventory, representing the number of times it moves inside. [00:30:15] So A is your quick turn, your B is your medium turn. C is the stuff that sits a little bit longer. And then anything below a C is stuff you shouldn't even be carrying because it doesn't turn enough, right? Everything from inventory analysis to. Stocking restocks, all that stuff has been, has been done. [00:30:30] And what we want to be able to do is when somebody says complete on an SVC one, a diagnostic call, which doesn't involve any follow-up, I wanna know what our margin was on that job. And the only way I can actually know what a margin is on that job is by using a standard inventory price costing mechanism. [00:30:50] People use last in, first out, first in, first out average cost is all different types of methodologies you can use, but you have to use one of 'em. And [00:31:00] properly developed, designed inventory system will tell me when I pull that thing off the shelf, based on what I've chosen, what inventory costing model I've chosen to use, what that costs. [00:31:09] So if I know that my employee, my team member costs. Burdened 45 bucks an hour. And that this part, these parts that they used using a first in first out mechanism that these parts cost me $38 and I got this amount of revenue as soon as they hit complete on that job, I know what my margin was on that job. [00:31:29] And then that can all flow down into my, into that thing I was talking about earlier where I can see what the heck happened on an aggregate, basis. If I just, especially with raw costs changing rapidly, if I somehow vaguely think that this igniter or elbow, PVC elbow, or whatever we're using cost this amount of this amount, but it's because it never got updated in my system, then I could be, totally wrong. [00:31:53] But the whole constant between, these advanced inventory models are, there's a purchase order that's linked to that material. And when it gets used of the. Then [00:32:00] it decreases what I've got on the truck. So I know exactly what my balance sheet should say for how much I should have on the truck. [00:32:06] And then if I need to restock, it can decide whether to pull it from this warehouse or a different warehouse and what it costs, and how much I've got. So all these things are advanced things that nobody's gotta redevelop because they already exist. But service items are down to redevelop 'em because they didn't exist in Service Titan. [00:32:22] Their inventory model, and I haven't looked at it recently cuz we went in a different direction, but for the longest time, they had really no advanced inventory strategy. And then, finally, it's still this disjointed from the finance piece. So your balance sheet, even if service type knows how many three-quarter PVC, 90, 90-degree elbows you got in your, on all your stock, across all your stuff, it ain't gonna be reflected. [00:32:45] In your finances, so you're still having to try to back into a balance sheet somehow. On a daily basis, do I know how many, and how much my inventory's worth do I know how much is in trade and has been ordered but hasn't arrived yet? All these things are possible with a backplane that can support that level of [00:33:00] complexity. [00:33:01] So yeah, that I great answer. And I think this is; I think it's super needed. I want, one of the things I think that's pretty interesting is I want you to talk about, we're shifting between summer and fall right now, right? Yep. And you and I have talked about this several times about there's usually inventory that gets caught between seasons, right? [00:33:21] Yep. How have you figured out, have you figured out a way to eliminate that to a degree or lessen it? I think I've certainly come up with a way to maximize the use of capital as far as that goes. So we build four. We can build as many as we want to. We build four. For summer, winter, fall, and spring. [00:33:41] And the spring and the fall are transitional templates. And then those are also, and then they, there are sub-templates for each type of vehicle, whether it's a pickup truck or it's a van or whatever. And so what essentially happens is we've already predetermined that we need more furnace parts, in winter than we need summer parts. [00:33:58] Summer parts might [00:34:00] be capacitors, contactors drain parts, all that sort of stuff. Your winter parts are gonna be mortared furnace parts, your reversing valves, and things like that. So essentially, what we do is say, All right, this is our summer template. This is our winter template. [00:34:12] Somehow we gotta move from our summer template to our winter template, which means reducing certain things and stalking other things back up. So the transitional templates allow you to have some inventory numbers in the middle. So if I want to carry a. No, a thousand dollars worth of capacitors on my trucks in the summer, but I only want to carry $250 of them the in the winter. [00:34:34] The reason why that fall template is important is that you're gonna reduce your numbers. You might carry five of everything or three of everything in the summer, and I only want to carry one of everything in the win in the winter. If I bring that fall template in sometime in mid to late August, then it's gonna allow me to burn, to use my summer inventory down to that intermediate media level. [00:34:58] And then when I transition to the winter [00:35:00] template, sometime in late September, then I can, I'll get those numbers down even further. So what you're doing is you're bringing in winter inventory, maybe the fall template doesn't really bring in any winter inventory. We're not really gonna be using it, but it starts to sell down the summer inventory. [00:35:15] And then once I've sold down the summer inventory, I reduce it even further at the same time as I bring in that winter inventory. And it's as simple as just once you've built the templates and I hit a button that says we're gonna, let's start thinking about moving to, And everybody in the business, especially in North Carolina, knows it. [00:35:29] You're running strong July, the first week of August, the second week, August, she's Yeah, this is going great. And then it's Neil like the phone stops ringing like the third week of August because everything that has broken is gonna break, is broken. And it's still, it may still be 90 degrees, but it just, the wheel come off of the demand at that point. [00:35:47] And that's when you start making that transition. And it helps again, helps you to sell down that, that inventory. And you, on a large-scale operation, might be saving yourself parts that literally just gathered dust on the shelf. You [00:36:00] might save I don't know, 40, $50,000 worth of capital. [00:36:03] That that you don't need to have that can go into growth or something else. Or, I don't know. . No, that makes complete sense, I think. And I just think it, it's fascinating because I don't know anybody else that's come up with anything like this, that you're able to, it's able to essentially automate, the inventory or the seasons. [00:36:21] I think it, it's just, it's really cool. One other thing that I think is also great that we have not talked about, Actually, gimme a second. Cause I just lost what I was thinking. There was one more thing that I really wanted you to talk about, and I did. Was it related to recalls? Was that one of the things? [00:36:36] Yes. Yep. All right. Yes. So one of my frustrations, and again, I wanna be very clear that, so people don't be like, Oh, you're just using Service Titan wrong. Okay. I that's fine. I'll be more than happy to be we're not gonna go back to it, but I'll be more than happy to admit that we're not using it right Cuz I'm sure there are people that are doing it better than us. [00:36:54] But one of the problems that, that I've got with Service Titan is there's, [00:37:00] the way the recall process works is there's an, as, there's an assumption that it's clear enough that customer care can make a connection at the time the call is made. So a call comes in the service height model that somebody says I, you guys were just out here and I have another problem. [00:37:18] Okay. That by, by software. That's easy enough. I find that prior call, I say recall, and then I generate a new job that's based on that other job. And it, and it's, that's tagged as a recall. But I've got a real problem with that because I think psychologically we're setting ourselves up to give away money that we money and also goodwill or reputation that we don't necessarily have to give away. [00:37:40] So our approach is that everything is diagnostic. The only but your market is a diagnostic and a possible recall that makes the customer feel better. So the exact same scenario is Joe calls up, Hey, you guys screwed up. Yeah. You gotta come back out here right away. I want somebody this afternoon. [00:37:56] Immediately. You guys were just here, and we're like just here two months [00:38:00] ago. Yeah, but you were just here. Okay, Joe, we got you, buddy. We'll be there. We'll take a look at it. And he's I don't expect to pay anything for this. Okay, here's how we do this. [00:38:07] We're gonna mark this as a possible recall, but the first thing we do is always diagnose the issue. We diagnose it because if we go back on the assumption that we've made a mistake, then we're looking narrowly at the last thing we fixed. And what if there's a bigger problem and now you have another recall, and you still want to blame that on us, so Joe, what we're gonna do, we're gonna mark this as a possible recall. [00:38:29] The technician knows that if there's anything that we did wrong, that that there that you won't be charged for that within our, warranty policy. But all he's gonna do, when he gets there, he is gonna say, Joe, I'm here to diagnose the issue. And that's all you're gonna talk about in the begin with. [00:38:43] So now our technician is not when they get dispatched, and it says, recall in their mind, this is a $0 call, and they're not even prepared to defend the company or our prior work when they get there because they've already been told it's a recall. And then there's also a lot of complexity that [00:39:00] happens where, which, okay, it's a recall. [00:39:01] Was it the service guy that was there two weeks after it was installed, and now it's a recall on the service guy? Or is it a recall on the install? Or, is it something, is it a drain line or something that is draining into the side of their house into their wall that we never even touched? [00:39:18] As part of the re, we reconnected their drain line, but we, we didn't, we never re-piped it or anything like that, so anyway, so that's my point is that there's a much more complicated thing that has to happen with regards to recalls and we, we are building a process, and I say we're building cause we haven't completed this part of it, but we're building a process where we create a recall group and then we can evaluate to what percentage each. [00:39:43] Person who was involved contributed to the overall cost of the recall. So you have a recall group that says, Okay, there was an issue here. And we went back four times. Was Bill responsible for 20% because he should have called it originally? Was Jeff responsible for another [00:40:00] 20% because he didn't pick it up? [00:40:01] Pick this up the second time he was there. So what? And now, because we're getting this in real-time, we know what their drive time was, we know what their onsite time was, and we know what the parts used were. We can figure out the total real cost of what that recall was. But then we can also, in this recall group, we can assign a goodwill expense to it as well. [00:40:20] We can say this customer has now decided that they will, they had four systems, three of 'em were gonna go bad in the next two years, and they've decided they will never work with, with our company again. Of this debacle with this recall. So now we can assign a goodwill impairment to that recall group and say, Okay, this is what, this is our direct cost, This is our goodwill impairment, and this is what this overall recall cost us. [00:40:43] And so now when you're looking at your, you're looking at your financials at the end of the year and you're like, Hey, we did. We made 10% net; we're the greatest thing in the world. Hey, Jon, did you notice that our total cost of recalls, including impairments, was [00:41:00] $763,000? [00:41:01] Wouldn't you like to have half of that back? And we all deal with recalls. I'm not saying that I can take seven 63,000, and reduce it to zero but certainly, what comes out of that recall group is coaching. Because you can say, Okay, Joe, Bill was responsible for 20% of this. [00:41:16] And what were the skills that he missed? I can say it was low voltage; it was refrigeration, it was just sloppy work. What were the things? And now I can look at a scorecard for Bill at the end of the year, the quarter, or whatever, and say, Wow, Bill, you're doing great on, on sales, you're doing this, you're doing that. [00:41:31] But they, my God, we gotta get you some help in low voltage wiring because you're a train wreck, buddy. You're costing us $50,000 just because you don't know. The difference between the primary winding and secondary wiring winding. And I'll be honest, I'm thinking about taking your multi-meter because you don't even know how to use it. [00:41:48] And so if, but you don't know, unless you aggregate data, you don't know how to make it actionable. I see too much that people are like, Oh, Bill screwed this up. We gotta get rid of him or, [00:42:00] whatever because it was some lightning strike of a problem that Bill created. [00:42:03] But if you look at his record, isn't it, aren't there three other guys that are consistently losing you more money than Bill is? Even though this one was a big, big to-do. And that's where data, that's what I, you have to data; you've gotta be able to make decisions, you wanna be able to quickly get to insights. [00:42:18] Data's not important. Insights are important. And if you're properly managing data and properly reporting on data, then you can get insights. And when you get insights, you can make better decisions, and you can run a better, more profitable business. One thing I will be curious to find out, I don't know if it's been enough time yet for you to have the data, and I don't know when you changed your language pattern from TA saying it's a recall too, it's diagnostic, but I'd be interested to know what the, how that changed yours. [00:42:48] Closing rate or whatever metrics you measure by for those recalls or yeah, I guess you could measure it by the amount of money they collect because if normally it's a recall, it's gonna be free. So have you seen or got any data [00:43:00] on that? Do you know what the difference has been since you changed that language? [00:43:03] Yeah, as I said, this is being, this part of it's being built and hasn't been implemented yet. I'm just as curious as you are to see how this, how the recall. We call it our LR process roller [00:43:17] for short. Say it one more time, Jon. It doesn't matter whether the computer cut out our r l. Okay. R L R. We call it roller, Rlr roller, whatever, but the R is short for recall. And low revenue. So our process. Because it doesn't matter to us if a tech rolls up and doesn't hit, doesn't collect, it's not just collecting anything. [00:43:40] It's if the call when it's closed doesn't meet minimum gross profit standards, then they'll have, it'll enter the rlr process. And I don't, And again, the same way, we don't care on the front end, whether it's actually a recall or a diag, diagnostic. We're gonna treat everything as a diagnostic on the back end. [00:43:57] We're gonna treat everything as a low revenue, [00:44:00] or no revenue. I don't care, which either way, we didn't make money when we were out here. If it's low revenue, it goes into the RLR process. If it's a recall, it goes into the RLR process. And then somebody has to analyze that issue, and you do your first analysis and it never gets closed because we have unfortunately found that one recall, it's like coronavirus, you get one, you're gonna, you're gonna infect. [00:44:20] It just seems like that's how it goes. And so you create the recall group, and if you're lucky, it's one, but then, if you get a second one and then the third one, all of a sudden it's a, it is a runaway train. But that's the other thing that they can do for you, are you can recognize that pattern. [00:44:32] It's okay. When you hit your third recall, now all of a sudden, this is like general manager material. This is not something that just gets handled inside the company. It's okay, and we got three here. We're not getting a fourth. We need to go see what, see what's going on here. [00:44:44] Because that's, unfortunately, that's what happens is there's something that's not, that's hidden. And we battled some gas packs one time; it was before we realized that this was a common issue. But we, there was a low voltage short in a two-stage gas pack because one of the sensor wires on the, I think the high [00:45:00] pressure or whatever was rubbing against the. [00:45:01] The corner of the inside of the gas pack. And it only it was like, it was only when it would shift in a defrost that it would energize that sensor and short this thing out, or, Oh, sorry. Only when it went in the second stage when it would do this. And we were, we found other issues out there, and we were like, All right, we got this. [00:45:17] we found that some mice had chosen to chew the low-voltage wire. We're like, All right, that's gotta be it. Change that out, thermostat every time it, does this, it's, it's gotta be the thermostat, so you do this stuff, and you think that you're low v voltage is tricky anyway, and you think that you're solving problems, but turns into, three or four recalls before you know it. [00:45:35] And that's when you gotta say, Okay, let's stop. Know, send in our specialist, to deconstruct this so that we don't turn three or four into 10. And a customer that is calling the Better Business Bureau, and that's really what, and that's what you have to look forward to. [00:45:50] A bad review. If you go out there more than three times, you're probably not gonna get a great experience from that customer. And they will continue being a customer, not a chance. You might be pulling out that equipment [00:46:00] like over a wire rubbing on the cage. It takes a zip tie and a piece of electrical tape, and that customer's never gonna call you again. [00:46:06] But you gotta be able to, you gotta have a process to manage it, and then you gotta be able to interpret the data because things are happening. You can't be reactive in scale, a business. You gotta be system systematic. And that's where we're trying to go. [00:46:20] It's difficult. We've I thought I was gonna wave a wand at this thing. And oh, I'm successful in this business, this H V A C thing, it's gotta be easy. I'll figure this out in a couple of months, and I'll spend the rest of my life on the beach in Turks and Caicos. But it's been a humbling process. [00:46:34] There are so many moving pieces that you've got to have a system to manage them. And we've made mistakes and learned a lot from them. But we're pretty confident that this path we're on now is the right one. And we're seeing good results so far. [00:46:48] So I know that you probably know I was gonna ask you this would is this something that we talked about this? This is not something that you're pitching by any stretch. No. This is what you're using for your company, [00:47:00] but. But is this something that you could implement into a larger, say, $152 million, $200 million company? [00:47:07] Is that something you could possibly do once you get it completely done? Yeah, I think the thing about it is that there's gotta be a commitment to operations. It's not something it's because of its nature of it; it's complex. And so you'd have to be a certain size organization to benefit from it. [00:47:24] Cause when you start shaving pennies, it takes a lot of effort sometimes to get to where you can shave pennies. But at a large enough scale, those pennies out to a lot of money. And so it doesn't, I don't think it works for smaller companies. It's just too complicated. [00:47:36] And I don't mean complicated like you gotta be a, an MIT pH you know, a post-doc to run the thing. It's just that you've gotta be committed to certain operations. Because software and operations fit together. And I, we've certainly fought battles with our service technicians who are like this is too complicated. [00:47:55] I don't want to do all this. I hear you, but this is the right way to do things so that [00:48:00] we can have operational excellence. And if you're not interested in operational excellence, then I'll invite you to go to all of the mediocre companies that are out there. So you gotta have a certain operational approach and respect and ability within your team, to be able to do something like this. [00:48:15] But yeah, I haven't. You had, I had chatted briefly about it. I never set out to sell this because I want to build a world-class h a c company. And there's a difference between running software and building it for somebody else. You get into. Implementation teams and sales teams and all this other kind of stuff. [00:48:31] So I think where you and I landed was, I'm happy to discuss this with anybody who is interested in, like geeking out about software and technology and operational excellence. And we would consider my technology company has expertise in this, and we would consider working with anybody who sees the opportunity in something like this and sees the deficiencies and other approaches. [00:48:55] But we're certainly not actively looking to sell it because we're focused on operationalizing [00:49:00] it for ours. For sure. Dude, this has been such a great conversation, and people are gonna have to go back and listen to this probably because you've talked about so many different things that are super important. [00:49:11] And quite frankly, nobody's heard a lot of these things cuz it's the first time. I think you've talked about it publicly. I just made it all up so [00:49:21] how I do. Was that good? I think you did pretty well. Yeah, I think you did pretty well. You sounded smart. Exactly. No. Oh no, it's been fun. You get in the trenches of working on this stuff, and it's sometimes nice to talk about it. Because you get so deep into solving these problems and figuring 'em out. [00:49:36] It's nice to step back and have this conversation with you and talk about the potential and how exciting, it is. Cause it is, it is exciting, but it takes a lot of work to solve these problems in a way that, is scalable. And builds value enduring value in an operation that's got that process-driven approach to it. [00:49:55] Yeah. Somebody that, people that are listened to this that they hear this and they're like, Man, [00:50:00] that sounds like something I'd like that person's probably going to already be in. They're gonna be that 150 to 200. Because look, at the end of the day, as you said, this is not something for a smaller company because it's just too, probably too a little bit too technical, a little bit too sophisticated. [00:50:14] It Probably takes a lot of work for not a lot of gain potentially. Yeah, I think it's certainly a pathway to being If, if you're on your, if you're on a pathway to being that, that 50, 75, a hundred million dollar company, then you probably already got the same frustrations, and ideas. [00:50:30] If you don't recognize that there are deficiencies in what you may be doing now, then I don't think it's a fit. If you recognize the deficiency, you're frustrated. And, now, the issue there is that, there's a reason, there's an investment that has to happen. We've spent millions in, in, in our approach to it. [00:50:46] And that's because I didn't pull that outta my H V A C company; I pulled that out of our 20 years technology company. And I think that there's an investment that has to happen to make it operationalized it. And so that nexus of size and [00:51:00] and where you wanna take your company and all those different things have to come together in a way that's okay, yeah, that we can make this investment, we can make it in people, we can make it in technology. [00:51:09] And we have the management, manpower man or womanpower to implement this thing and make it successful. So all those things have to come together because you don't just implement a piece of software. You have to implement a business operation that runs on software. So if you don't fit those qualifications, there's no reason for you to reach out pretty much. [00:51:28] You just explained precisely the person that could use this. Yeah. No, I enjoy, I, I enjoy talking to anybody who's in the industry, and just, we can, like I said, I'm happy to talk to anybody. I don't wanna make some; We're definitely not. Our goal we haven't sold it to anybody. [00:51:42] We haven't; that's not our goal. Our goal is to build it for ourselves. But like you said we'd be, it'd be smart to have some conversations if other people are facing similar challenges and ha and are interested in having those conversations. Yeah, I think it's gonna, I think it, for sure. [00:51:56] Jon, this has been killer. Dude, I can't thank you enough. [00:52:00] If you would tell everybody where they can find you, Tell 'em the comfort monster wherever you want them to find you. Yeah, that'd be great. Yeah, if you wanna have some fun, go. If you go to comfort monster.com and then there's a, on one of the menus, it says Meet comfy. [00:52:12] It's a pretty funny page. It has his bio and what he likes, and some FAQs about him. It's just funny. But check that out. And but if you wanna get in touch with me, I'm easy to find Jon.Jordan@comfortmonster.com or Jon.Jordan@atlanticbt.com, short for Atlantic Business Technologies. [00:52:31] And if somebody's listening to this that wants to get in front in touch with comfort, what's the phone number there? Nine one nine Monster. Boom. That's right; you already said that. So appreciate you, Jon. This has been great. Thank you, man. All right, thanks, Corey. You got it.
It's a robust RLR with huge internet drama swirling around Justin Fields and the boys are here to back him up and explain the sound bite while talking down the week 2 haters. The Texans come to town this weekend and that's what matters. Before and after, Eddie confronts the group over a long standing beef. WSD eulogizes the 2022 Chicago White Sox while Carl applauds the Guardians on a hard fought season and Chief is ready for Blackhawks camp with some of the strongest emotions he's felt in years. Oh and Northwestern lost to Southern Illinois. Subscribe and review. All Gas No Brakes.
RLR discussing an intriguing case of nausea. Big news RLR are ending their time on Patreon soon and hosting content on their own website. Stay tuned for more info. Download CPSolvers App here Patreon website
It's a confusing and contentious episode of RLR as nobody knows how to treat WSD's recent “cuncel” of the 2022 White Sox. So we call expert KFC to tap into his miserable existence as a Mets fan to guide the way. Meanwhile, (54:02) Chief plays golf and sits down with NHL legend Kevin Dineen for a 1-on-1 conversation. And Carl hangs with PGA Tour player Nick Hardy for a day he will never forget. Oh, and Eddie goes to Swedish House Mafia. Nobody forget that. All Gas No Brakes.
Reza discusses a mind-blowing case presented by Rabih. RLR now have over 100 episode on Patreon – consider subscribing here. This episode is available on Patreon only. Why? More about the RLR series here.
Dr. Lisa Sanders joins RLR for a fascinating case of neuropathy that was published in the New York Times Magazine. Read it here. RLR now have over 100 episode on Patreon – consider subscribing here. This episode is available on Patreon only. Why? More about the RLR series here.
RLR discussed an intriguing case of a chronic consolidation Thank you to our dear friend and colleague Dr. Kelley Chuang for her help with the production of this episode. (You are a legend, Kelley!) @kelleychuang To listen to more RLR episodes, consider subscribing to Patreon: https://www.patreon.com/cpsolvers
Reza discussed a case that begins with dysuria, but ends in a way you will not believe. To listen to more RLR episodes, consider subscribing to Patreonhttps://www.patreon.com/cpsolvers
Dr. Croglio presents a riveting diagnostic journey to RLR. For more RLR episodes and short teaching videos, support us on Patreon.
The gang are back to predict the Academy Award winners of 2022. Michael hates on Tammy Faye, while Ben struggles to remember what happened in Power of the Dog...
RR discuss a fascinating cause of confusion and a tremor For more RLR episodes, consider subscribing to Patreon: https://www.patreon.com/cpsolvers
RR discuss an important patient phone callFor more RLR episodes, consider subscribing to Patreon: The Clinical Problem Solvers is creating podcasts, videos, schemas, illness scripts and more | Patreon
RLR are back on the podcast with 4 fascinating cases. Over the winter, they've been releasing a lot of cool content on Patreon. Check it out for much more RLR content. https://www.patreon.com/cpsolvers
Rabih discusses the case with one key question: Do we use an AND or an Or or, Both? Support the CPSolvers and tune in to much more RLR by subscribing to Patreon. https://www.patreon.com/cpsolvers
Reza discusses the case of a young man who suddenly became to feel unsteady. Support the CPSolvers and tune in to much more RLR by subscribing to Patreon. Learn more about the ABMS Visiting Scholars Program here
The boys are seeing so much red and it's not just the Bulls this time. We're joined by former Nebraska head coach Bo Pelini for a detailed conversation about his life in coaching. Originally meant to be a quick & random chat about football, our interview with Bo quickly escalated into a much deeper stuff like the evolution of college football and why Bill Belichick is on a completely different level when it comes to preparation. It's easily one of our favorite interviews in RLR history. Before and after, we debate the merits of changing the clocks, what makes the 2021 Braves different, the Bulls vs. Sixers match-up and some unbelievable bullshit coming from the NCAA. Loaded show with an A+ interview that we can't recommend enough. See you guys at the Chicago River North Hooters this Saturday afternoon 1-4pm. All Gas No Brakes.
Lisa Sanders, MD, founder and writer of the popular Diagnosis column for New York Times Magazine, and Laura Glick, MD, STUMP RR through a very exciting case. We hope you enjoy it as much as we enjoyed being stumped. Join us on Patreon for more cases with Dr. Sanders, and 5 bonus episodes a month with RLR.
Real Life Runners I Tying Running and Health into a Family-Centered Life
The Olympics are a truly inspiring event to behold. The Tokyo 2020 games came with extra build-up and anticipation that naturally lead to even more excitement and emotion. While some may argue that the games should have never happened, or that they were watered down without the fans. These games are the first games to take place with a new motto that brings into focus what the Olympic movement is actually designed to be. Highlights of the Episode Citius, Altius, Fortius New motto Citius, Altius, Fortius - Communiter Amazing examples from the Olympics How far would you push yourself if there was no support? Much like the Olympic model fits us as RLR, so does the new motto Thanks for Listening!! To join the RLR Training Team, click here. To download our FREE strength guide for runners, click here. To join the RLR Tribe, click here. If you have a topic you would like us to talk about, please send us an email at support@realliferunners.com Come find us on Facebook and Instagram and say hi! Leave an honest review on iTunes. Your ratings and reviews really help and we read each one! Subscribe on iTunes, Stitcher, Spotify, iHeartRadio, or Google Play Interested in Training plans and Coaching? Check that out here! Don't forget: The information on this website is not intended to treat or diagnose any medical condition or to provide medical advice. It is intended for general education in the areas of health and wellness. All information contained in this site is intended to be educational in nature. Nothing should be considered medical advice for your specific situation.
Real Life Runners I Tying Running and Health into a Family-Centered Life
Heat and humidity can change running in many different ways. Today on the RLR podcast, we are going to cover what you need to know to stay safe while you're out on your run. Highlights of the Episode What happens when we exercise How heat and humidity can affect performance Training in heat and gender Prevent heat-related conditions Advantages of running in the heat How to train in high heat and humidity Thanks for Listening!! To join the RLR Training Team, click here. To download our FREE strength guide for runners, click here. To join the RLR Tribe, click here. If you have a topic you would like us to talk about, please send us an email at support@realliferunners.com Come find us on Facebook and Instagram and say hi! Leave an honest review on iTunes. Your ratings and reviews really help and we read each one! Subscribe on iTunes, Stitcher, Spotify, iHeartRadio, or Google Play Interested in Training plans and Coaching? Check that out here! Don't forget: The information on this website is not intended to treat or diagnose any medical condition or to provide medical advice. It is intended for general education in the areas of health and wellness. All information contained in this site is intended to be educational in nature. Nothing should be considered medical advice for your specific situation.
Real Life Runners I Tying Running and Health into a Family-Centered Life
The half marathon is said to be for those who are only half crazy. Angie and I both tried our first half marathon to see what was possible at that distance, while knowing that we were not ready for a full 26.2. In this episode we dive into the half marathon from several different angles. We cover: Why to run it in the first place How long you will need to train Key workouts to boost your preparation The little extra things you should do when prepping for a race this long. The half marathon is a great challenge race for a time strapped runner. The distance requires a long run, but not to the same extent as a full marathon. It also requires you to stay connected to you speed, but without the super fast workouts around a 5k that require extensive rest and tend to last a long time. A safe number to be fully prepared for a half marathon is around 12 weeks. This number depends on your starting point and your goal for the race. Runners trying to complete the race distance can focus their training on making sure they are capable of covering the distance injury-free. If you are just starting to run, and have decided you running journey is going to begin with a 13.1 mile race, you should plan on devoted 6-12 months to the process. Runners looking to compete in the race, whether against others or simply the clock, should be looking for a solid three months after building a base up to consistent 6-8 mile runs with a long run of 10. While there are so many great workouts that will prepare you for the half marathon, and some will be more beneficial than others, we have a list of some of our favorites. Increase the long run up to 10 miles for completion and 12-15 for competition Increase the distance of your fartlek training by stretching how long you can bounce between up and down intensity until you are up to 6 miles Run mile repeats (5-6 repeats) around 10k effort with 50% recovery If you run for 8 minutes, you are resting for 4 minutes Use this workout to replace a long run Fast finish runs in which you run your normal distance but finish with a final two miles around race pace of a final one mile around 10k pace or faster Extend you steady state runs by replacing a very long run with 8 miles at marathon racing pace Long intervals of 2 x 3 miles or 3 x 2 miles at you super perfect ideal half marathon race pace. Recovery with 5-7 minutes walking between reps. Finally, some extra things to cover so you don't get hurt in your build-up to the race: All runners should be strength training at least twice a week, Run strides on a weekly basis and including range of motion drill work every few days. When focused on the long race, runners should make certain they are sleeping and fueling correctly while focusing on recovery. Please keep track of your shoes. They have a life of 300-500 miles depending on the type of shoe and the surfaces they are used on. With longer training runs, the mileage build up quickly. Because long runs make runner vulnerable to repetitive use injury, runners should focus on lateral strength and mobility. Lastly, runners should work on cleaning up particularly poor running form. Land light on you feet, with tall posture and a small arm swing. With some focus and dedication, most recreational runners can become half marathon racers. The distance and the training are not overwhelming. There is still a great challenge in the race. As a runner, it is a treat to seek out new challenges and see just what your body can do. When you try a new experiment, you never know how much fun the result may be. Resources: Our Favorite Products to Make Healthy Living Easier Pace Calculator/Converter Hope you enjoy it!! Let us know if you have any questions that you would like answered on our show! Thanks for Listening!! Do you love the show and want to help us to continue to produce great content for you? Please consider becoming a patron to support us and show your love and appreciation! Pledge as little as $1 per month or $1 per episode! Need a new running and strengthening plan handed to you every month? Check out our all new RLR monthly running plan, which takes out all of the guesswork, giving you a 30 min and 45 min option for your running days, with time-based and effort-based workouts so that you can become a stronger runner, no matter where you are right now on your running journey! It also includes runner-specific strengthening, drills, mobility work, and HIIT workouts to keep you running strong and injury-free. Come join us for the Key West Half Marathon on January 20, 2019! It is our first Real Life Runners destination race, and we would love to meet you in person! We currently have a discount code for our listeners, so if you are ready to register, use the code REALLIFE when checking out on Active.com for 15% off of your registration! Also, be sure to add yourselves to part of our team, Real Life Runners! Come and join us! If you have a topic you would like us to talk about, please send us an email at angie@realliferunners.com or kevin@realliferunners.com Come find us on Facebook and Instagram and say hi! Click here to request to be added to our private Facebook tribe! Leave an honest review on iTunes. Your ratings and reviews really help and we read each one! Subscribe on iTunes, Stitcher, Spotify, iHeartRadio, or Google Podcasts Interested in Custom training plans and Personalized Coaching? Check that out here! Check out our other episodes here Have you seen our members-only area with a HUGE video library of strengthening, stretching, foam rolling, and mobility exercises, and more!! Check that out here! Don't forget: The information in this website is not intended to treat or diagnose any medical condition or to provide medical advice. It is intended for general education in the areas of health and wellness. All information contained in this site is intended to be educational in nature. Nothing should be considered medical advice for your specific situation. *Note: Some links above are affiliate links and by purchasing through our link, we earn a small commission from your purchase. Your purchase price is the same whether you use the link or not.
Real Life Runners I Tying Running and Health into a Family-Centered Life
One of my least favorite questions to be asked is one that I also frequently get as a teacher, coach, and parent. What do I need to do? Except it usually sounds more like: Uunnggghhh, what do I do?!?!? Please don't get me wrong, I love helping other people. It's at the core of our lives as a physical therapist, teacher, coaches, and, of course, parents. Helping and serving others is the point of this podcast and the foundation of Real Life Runners. The issue is “What do I do?” is not actually asking for help. Below are my three issues with the statement and how to better frame the question if you find yourself wanting to scream “What do I need to do?” First, let's start with the question as a complaint that you probably already know the answer to. In very frustrating situations such as a running plateau, a healthy eating hiccup, or any challenge with your kids, this question may hit your mind. You know the answer, and it's usually the least exciting. There is no shortcut to the success of long term health, fitness, and balanced relationships within a family. All of these successes come through continuous, even monotonous, daily effort. Second, the question is incomplete. At its core, this question is simply a cry for help. To actually be useful, the full question needs to be refined. What do I need to do to accomplish a specific goal. As usual, the more specific the question, the clearer the path will become. Third, the question puts the control and responsibility onto another person. While this may seem comforting at first, long term success comes when we take the responsibility. This topic is tricky, because I do think it is helpful to seek the advice of a trusted advisor or an expert who can provide guidance. However, most people do not actually enjoy following advice and will even start to rebel against it. Any advice or plan will feel too restrictive and challenging when there is no personal connection. When you find an identity that leads to your goal, then coaching wisdom is welcome. The best coaching relationships are actual relationships, not just blind trust. Finally, while this question drives me nuts, it is a starting point. When the exasperated person calls out for help, the need a trusted advisor or friend to help them see what the cannot. An outside resource can set goals and dreams that you may have never considered. A coach should not just be a cheerleader proclaiming that anything is possible if you try, but an honest evaluator that can unlock you mind to new horizons. Once they show the possible, and you set your identity towards a clear goal, the question changes. You no longer complain “what do I need to do?” but wonder, “what else can I accomplish?” Resources: Our Favorite Products to Make Healthy Living Easier Hope you enjoy it!! Let us know if you have any questions that you would like answered on our show! Thanks for Listening!! Do you love the show and want to help us to continue to produce great content for you? Please consider becoming a patron to support us and show your love and appreciation! Pledge as little as $1 per month or $1 per episode! Need a new running and strengthening plan handed to you every month? Check out our all new RLR monthly running plan, which takes out all of the guesswork, giving you a 30 min and 45 min option for your running days, with time-based and effort-based workouts so that you can become a stronger runner, no matter where you are right now on your running journey! It also includes runner-specific strengthening, drills, mobility work, and HIIT workouts to keep you running strong and injury-free. Come join us for the Key West Half Marathon on January 20, 2019! It is our first Real Life Runners destination race, and we would love to meet you in person! We currently have a discount code for our listeners, so if you are ready to register, use the code REALLIFE when checking out on Active.com for 15% off of your registration! Also, be sure to add yourselves to part of our team, Real Life Runners! Come and join us! If you have a topic you would like us to talk about, please send us an email at angie@realliferunners.com or kevin@realliferunners.com Come find us on Facebook and Instagram and say hi! Click here to request to be added to our private Facebook tribe! Leave an honest review on iTunes. Your ratings and reviews really help and we read each one! Subscribe on iTunes, Stitcher, Spotify, iHeartRadio, or Google Podcasts Interested in Custom training plans and Personalized Coaching? Check that out here! Check out our other episodes here Have you seen our members-only area with a HUGE video library of strengthening, stretching, foam rolling, and mobility exercises, and more!! Check that out here! Don't forget: The information in this website is not intended to treat or diagnose any medical condition or to provide medical advice. It is intended for general education in the areas of health and wellness. All information contained in this site is intended to be educational in nature. Nothing should be considered medical advice for your specific situation. *Note: Some links above are affiliate links and by purchasing through our link, we earn a small commission from your purchase. Your purchase price is the same whether you use the link or not.
Real Life Runners I Tying Running and Health into a Family-Centered Life
How do I get faster? The ultimate question for a coach and competitive runner. While there really is no magic workout or super predictor, there are some best practices. Different workouts are designed for different physical benefits, and those benefits have varying levels of importance at different race distances. Longer races require the physical ability to hold up over a few hours of running, while 5k races force an athlete to deal with higher levels of pain but for a shorter period of time. As we have pointed out before, two athletes running the same workouts at the same pace(or intensity level) may not gain identical adaptations. New runners and seasoned runners will adapt differently, and age and gender seem to also play a role. With that in mind, we present some workout ideas for success at major race distances. 5k 3 x 4 x 400 at sub 5k pace with 45-60 seconds between each and 3 minutes between sets or 400 at mile pace 1200 at 5k-10k pace repeated 4 times 10k Mile repeats just slower than 5k pace with half time recovery Fartlek runs (5 minutes up/2 minutes down) with a goal overall pace between half and full marathon Half marathon Long distance fartlek runs (1/1, 2/2, 3/3) 1/1 means 1 min on pace/1 min easy pace Repeats of 2-3 miles at 10k pace with 5 minute recovery - can do 2 sets of 3 miles or 3 sets of 2 miles Marathon Beginners: Increased long run Veterans: Increased steady state run at half marathon pace. Start with 20 min steady state in the middle of a run and work up to 45-60 min at steady pace They may not be mandatory, and there are definitely crossover benefits of doing any of the workouts for any other distances, but this is a short list to consider adding to your workout repertoire. Resources: Our Favorite Products to Make Healthy Living Easier Pace Calculator/Converter Hope you enjoy it!! Let us know if you have any questions that you would like answered on our show! Thanks for Listening!! Do you love the show and want to help us to continue to produce great content for you? Please consider becoming a patron to support us and show your love and appreciation! Pledge as little as $1 per month or $1 per episode! Need a new running and strengthening plan handed to you every month? Check out our all new RLR monthly running plan, which takes out all of the guesswork, giving you a 30 min and 45 min option for your running days, with time-based and effort-based workouts so that you can become a stronger runner, no matter where you are right now on your running journey! It also includes runner-specific strengthening, drills, mobility work, and HIIT workouts to keep you running strong and injury-free. Come join us for the Key West Half Marathon on January 20, 2019! It is our first Real Life Runners destination race, and we would love to meet you in person! We currently have a discount code for our listeners, so if you are ready to register, use the code REALLIFE when checking out on Active.com for 15% off of your registration! Also, be sure to add yourselves to part of our team, Real Life Runners! Come and join us! If you have a topic you would like us to talk about, please send us an email at angie@realliferunners.com or kevin@realliferunners.com Come find us on Facebook and Instagram and say hi! Click here to request to be added to our private Facebook tribe! Leave an honest review on iTunes. Your ratings and reviews really help and we read each one! Subscribe on iTunes, Stitcher, Spotify, iHeartRadio, or Google Podcasts Interested in Custom training plans and Personalized Coaching? Check that out here! Check out our other episodes here Have you seen our members-only area with a HUGE video library of strengthening, stretching, foam rolling, and mobility exercises, and more!! Check that out here! Don't forget: The information in this website is not intended to treat or diagnose any medical condition or to provide medical advice. It is intended for general education in the areas of health and wellness. All information contained in this site is intended to be educational in nature. Nothing should be considered medical advice for your specific situation. *Note: Some links above are affiliate links and by purchasing through our link, we earn a small commission from your purchase. Your purchase price is the same whether you use the link or not.
Real Life Runners I Tying Running and Health into a Family-Centered Life
Are you a real runner? Do you identify as a runner? What are some of the benefits of finally accepting this identity, and what can be some of the downfalls of identifying this way? Over years of coaching I have watched many runners take on the identity of runner. Some are quick to accept while others take years to accept and may secretly still think they are not actually a runner. The issue is usually connected to a negative self image and poor comparisons of themselves versus other "real runners". Once someone finally accepts the title of “runner,” the improvements on the metal and physical sides can really take off. As long as running remains a hobby and not an identity, there is always an excuse for missing a goal. When a runner goes all in, a concept that varies widely in the world of real life runners, they can start working towards improvements. Goals can be set, training can be focused, experiments can be run. What about racing? Once you fully accept the identity of runner, races can become less intimidating. They understand that the running community will support them. They accept that a race is a chance to test themselves and learn how to continue improving. The best runners are always good enough because they are only competing against themselves. They are not competing against a clock or a previous personal best, but against the idea of greatness. They are always good enough to strive for greatness on the endless journey of running. Resources: Our Favorite Products to Make Healthy Living Easier Hope you enjoy it!! Let us know if you have any questions that you would like answered on our show! Thanks for Listening!! Do you love the show and want to help us to continue to produce great content for you? Please consider becoming a patron to support us and show your love and appreciation! Pledge as little as $1 per month or $1 per episode! Need a new running and strengthening plan handed to you every month? Check out our all new RLR monthly running plan, which takes out all of the guesswork, giving you a 30 min and 45 min option for your running days, with time-based and effort-based workouts so that you can become a stronger runner, no matter where you are right now on your running journey! It also includes runner-specific strengthening, drills, mobility work, and HIIT workouts to keep you running strong and injury-free. Come join us for the Key West Half Marathon on January 20, 2019! It is our first Real Life Runners destination race, and we would love to meet you in person! We currently have a discount code for our listeners, so if you are ready to register, use the code REALLIFE when checking out on Active.com for 15% off of your registration! Also, be sure to add yourselves to part of our team, Real Life Runners! Come and join us! If you have a topic you would like us to talk about, please send us an email at angie@realliferunners.com Come find us on Facebook and Instagram and say hi! Click here to request to be added to our private Facebook tribe! Leave an honest review on iTunes. Your ratings and reviews really help and we read each one! Subscribe on iTunes, Stitcher, Spotify, iHeartRadio, or Google Podcasts Interested in Custom training plans and Personalized Coaching? Check that out here! Check out our other episodes here Have you seen our members-only area with a HUGE video library of strengthening, stretching, foam rolling, and mobility exercises, and more!! Check that out here! Don't forget: The information in this website is not intended to treat or diagnose any medical condition or to provide medical advice. It is intended for general education in the areas of health and wellness. All information contained in this site is intended to be educational in nature. Nothing should be considered medical advice for your specific situation. *Note: Some links above are affiliate links and by purchasing through our link, we earn a small commission from your purchase. Your purchase price is the same whether you use the link or not.
Real Life Runners I Tying Running and Health into a Family-Centered Life
As technology improves, and the amount of information available on your wrist increases, are GPS watches helping or hurting your running? As with most things in life, the answer is, of course, both. We require every athlete on our cross country team to get at least a stopwatch. Other athletes we train often have gps watches. We both have gps watches. The ease of workouts improves when you strap a watch to your wrist even if the workout is simply run harder for 2 minutes, and then easier for 2 minutes. If you are looking to improve your performance, you are going to need some concrete numbers that a watch can provide. The extra enhancements like heart rate, pacing, and cadence can also be used to see performance improvement. When using a watch to train in heart rate zones, the watch provides an honest accountability partner. It forces easy to stay easy and lets you know when your heart rate has reached its hard zone. The watch may not know that you only slept two hours last night, but it knows your heart rate is elevated and you need to slow down to make it an easy day. Unfortunately, the watch can sometimes replace our brain. Rather than running by effort and feeling what easy and medium feel like, runners can get caught up staring at their watch. All runners should be working toward a greater understanding of the feedback between the brain and body, and the watch can allow a runner to bypass that loop. In this episode, we have a lively discussion on how many effort levels should exist. Finally, the watch can become a limiter. If the workout says to run at these specific speeds, or train in this heart rate zone, runners get nervous to reach farther. Running should provide opportunities for fun and experimentation. The watch, and it's constant feedback, can lead us into the mindset of magic workouts that lead to automatic results. Every runner is different, brings different backgrounds, and adapts differently to training stimuli. Regular experimentation helps mental training by removing the fear of failing. Ultimately, I love my watch and will always run with it for safety purposes and the extra information that I can check out after my run. However, it is important to realize that the watch is one of many tools that can enhance your running, but we should never discount our own intuition and learning about our body. We need to use the external feedback that the watch provides, and compare it to the internal feedback that we are gaining with each run about how our body feels. External and internal feedback are crucial to develop into a well-rounded runner, and we need to make sure all of our tools are working correctly to help us achieve that. Resources: Our Favorite Running Watch that we both wear everyday Hope you enjoy it!! Let us know if you have any questions that you would like answered on our show! Thanks for Listening!! Do you love the show and want to help us to continue to produce great content for you? Please consider becoming a patron to support us and show your love and appreciation! Pledge as little as $1 per month or $1 per episode! Need a new running and strengthening plan handed to you every month? Check out our all new RLR monthly running plan, which takes out all of the guesswork, giving you a 30 min and 45 min option for your running days, with time-based and effort-based workouts so that you can become a stronger runner, no matter where you are right now on your running journey! It also includes runner-specific strengthening, drills, mobility work, and HIIT workouts to keep you running strong and injury-free. Come join us for the Key West Half Marathon on January 20, 2019! It is our first Real Life Runners destination race, and we would love to meet you in person! We currently have a discount code for our listeners, so if you are ready to register, use the code REALLIFE when checking out on Active.com for 15% off of your registration! Also, be sure to add yourselves to part of our team, Real Life Runners! Come and join us! If you have a topic you would like us to talk about, please send us an email at angie@realliferunners.com Come find us on Facebook and Instagram and say hi! Click here to request to be added to our private Facebook tribe! Leave an honest review on iTunes. Your ratings and reviews really help and we read each one! Subscribe on iTunes, Stitcher, Spotify, iHeartRadio, or Google Play Interested in Custom training plans and Personalized Coaching? Check that out here! Check out our other episodes here Have you seen our members-only area with a HUGE video library of strengthening, stretching, foam rolling, and mobility exercises, and more!! Check that out here! Don't forget: The information in this website is not intended to treat or diagnose any medical condition or to provide medical advice. It is intended for general education in the areas of health and wellness. All information contained in this site is intended to be educational in nature. Nothing should be considered medical advice for your specific situation. *Note: Some links above are affiliate links and by purchasing through our link, we earn a small commission from your purchase. Your purchase price is the same whether you use the link or not.
Ready to dive into one of the most frequent questions lately? Can you guess what it is? "What the hell is happening in the United States??" As Americans living in Brazil, we have been getting asked A LOT about the recent elections in the United States. Although we are not going to be talking too much about our political preferences, in this RLR episode we will discuss why the elections may have resulted how they did. More importantly, we will use this as an example of why Global Communication and being a diplomatic communicator is SO crucial nowadays! And we have a special guest, Teacher Vanessa from the United States, to help us. Ready to improve your English (with over 50 new words and phrases!--See below) and learn about some really cool topics? Then jump into today's episode! Shownotes (with all the new vocabulary and references): http://reallifeglobal.com/facebook-politics/
Prepare yourself for an action packed episode of RealLife Radio that is going to teach you a large variety of vocabulary so commonly used in everyday life. From name mix ups at hospital to taking the piss out of friends, this raunchy episode of RLR might gross you out a little but relax, we will finish you off with a happy ending. Aww Yeah!
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