Podcasts about Unified communications

In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today.Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical solutions for companies looking to recapture this valuable information.Key Points:Hidden Data Loss: Business-critical information exchanged on personal messaging apps is disappearing from corporate records, creating compliance risks and missed analytical opportunitiesThe Awareness Gap: Many organizations don't realize the extent of data they're losing or understand how to integrate messaging communications into their existing systemsAI-Ready Integration: Companies that successfully capture messaging data can leverage it for AI-powered insights, empowering sales teams and improving decision-making across the organizationFrictionless Solutions: Implementing effective messaging governance requires balancing compliance needs with user experience to ensure adoption without disrupting workflowsWatch to discover how your company can transform this data crisis into a competitive advantage.

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness.With U.S. laws like Kari's Law, Ray Baum's Act, and Alyssa's Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado's Emergency Routing Service (ERS) and Safety Suite play in ensuring real-time, location-accurate, and regulation-compliant responses to 911 calls.Whether you're in IT, compliance, or enterprise safety, this is a must-watch. How do enterprises ensure they're not just compliant with complex 911 regulations but genuinely prepared to protect their people?In this insightful panel discussion, Intrado's experts break down the dual challenges of regulatory compliance and proactive emergency response—and how their ERS and Safety Suite solutions work in tandem to solve both.Key Takeaways:Understanding Compliance: Learn how Intrado's ERS supports federal laws like Kari's Law and Ray Baum's Act by ensuring accurate call routing and dispatchable location delivery—even for remote or mobile usersBeyond Compliance: Discover how Intrado's Safety Suite goes further with features like silent panic buttons, emergency alerts, and integration with physical security systemsAdaptability Across Industries: See how Intrado's solutions meet evolving state-level requirements—from K-12 schools to hospitality and retail sectors—without enterprises needing to adapt to each regulation individuallyFuture of Safety Tech: Gain insight into how Alyssa's Law is shaping broader workplace safety policies across the U.S., and what it means for your organization

In this episode, UC Today host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore how the company is helping UC channel partners navigate today's evolving market.As economic uncertainty grows and traditional UC sales slow, SIPPIO offers a compelling blueprint for partners to drive growth, tap into new verticals, and simplify voice deployments across Microsoft Teams and Zoom. If you're a UC channel partner looking to stay ahead, this is one conversation you don't want to miss. What if you could turn Teams or Zoom into a seamless calling experience without complex integrations or added costs?In this insightful video, Steve Forcum reveals how SIPPIO empowers channel partners with the tools, knowledge, and flexibility to do just that—while scaling faster and smarter.Tapping into untapped UC potential – Why the unified communications market isn't saturated, and how SIPPIO helps partners find “white space” opportunities with customers who already have platform licenses but no calling planA smarter go-to-market strategy – From vertical-specific campaigns to demand-gen kits, SIPPIO gives partners ready-made tools they can brand and deploy instantlyThe SIPPIO Partner Exchange advantage – Learn how this marketplace expands reseller access to Operator Connect, shortens the sales cycle, and connects customers with the right partners based on location and specializationSales velocity meets e-commerce – Discover how the SIPPIO Store gives partners a customizable online storefront to accelerate quoting and streamline UC sales with automation 

Watch on YouTube.In this UC Today exclusive, host David Dungay is joined by Microsoft experts Tom Arbuthnot, Kevin Kieller, Amanda Sterner, Ryan Herbst, Satish Upadhyaya, and Tom Halards for the highly anticipated Microsoft Teams Monthly Update.With Microsoft's staggering quarterly results and a raft of new Teams innovations, this conversation takes you behind the headlines into what's really happening — from Copilot's evolving AI personas to critical updates in Teams Rooms and Contact Center integrations. Whether you're a decision-maker, IT pro, or everyday Teams user, this episode is packed with can't-miss insights on the future of collaboration and communication.Microsoft Teams is evolving fast — and it's not slowing down.In this dynamic roundtable, the panel unpacks the biggest Teams stories and roadmap highlights you need to know:Microsoft's record-breaking financials and 430M+ M365 users: What's driving growth and where is Teams in the mix?Contact Center evolution with Unify certification and licensing enforcement: Major changes for integrated voice solutions.Copilot 2.0 and the rise of AI Agents: From assistants to "Agent Bosses" — why training and adoption are now essential.Rooms and Devices upgrades: Face recognition, translated captions, local PTZ controls, and facilitator AI agents for Android.Roadmap gems: Sensitive content detection, silent test calls, remote diagnostics, and much more.AI is rapidly transforming Teams into not just a collaboration tool, but a workplace operating system. This episode breaks down what's hype, what's here now, and what's just around the corner — with expert takes on every announcement.Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group. 

Watch on YouTube.In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala.Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC's report showing Microsoft's UC&C dominance and dissect what Avaya's new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft's vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya's next-gen platform, this is a deep dive into the trends shaping tomorrow's workplace.Key discussion points:Microsoft's Work Trend Index outlines a future of work driven by agentic AI and frontier firms, introducing metrics like the “human-to-agent ratio.”AI as a co-worker: Experts debate digital labor as an additive force, the coming org chart shakeups, and the skills gap challenge.IDC's UC&C report reveals Microsoft now represents 45.6% of the market — a dominant position with major implications.Avaya's Infinity platform sparks debate around innovation, integration, and the brand's next chapter.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

What's the future of Unified Communications? Join us for a deep dive with Michelle Paitich, Channel Chief at 8x8, as she shares her expert insights on the evolving UC landscape.Susie Harrison, Head of Content, uncovers the key trends and technologies shaping the industry, including:The growing importance of AI and AI orchestrationThe continued demand for simplicity and integrated platformsThe rise of Omni-channel experiencesThe critical role of trust, security, and complianceThe evolution of partner and operating modelsDiscover how 8x8 is innovating to meet these challenges and empower businesses to deliver exceptional customer experiences.

 In this video, UC Today's David Dungay talks with John Tucker, VP of Product at Intermedia, about how Service Providers can enhance their Microsoft Teams offerings.They explore the challenges of delivering a seamless Operator Connect experience, strategies for differentiating Teams services in a competitive market, and how to avoid the "commodity trap" by developing higher-value propositions. 

On this episode of Telecom Reseller news, Doug Green sits down with Zach Bennett, Microsoft Teams MVP and Principal Architect at LoopUp, a leading Cloud Telephony provider primarily concentrated on Microsoft Teams and the PSTN connectivity into Microsoft Teams via Direct Routing and Operator Connect. LoopUp enables multinational enterprises to consolidate their global telephony into one consistent vendor. Doug and Zach discuss how Teams Phone can be used as a full telephony replacement solution, how Direct Routing and Operator Connect can bring business telephony to the truly unified communications fold, the differences between Operator Connect, Direct Routing, and Calling Plans, and Microsoft's Copilot and how it can influence Teams telephony. Additionally, they discuss how larger enterprises can deal directly with LoopUp's expert in-house consultants and how LoopUp's channel program can help organizations looking to get into the Teams telephony market. To learn more about LoopUp you can visit https://loopup.com. You can also find LoopUp in the Microsoft Teams admin center under the Operator Connect section where you can see LoopUp's multinational coverage to find if LoopUp can fit with your business and help you consolidate your Teams telephony.

Watch on YouTube.UC Today Journalist Kristian McCann sat down with Josh Blalock, Chief Evangelist at Jabra to break down key insights from Comms VNext 2025.In this exclusive interview, Josh Blalock revealed main themes of the conference, and key insights gained from it, including:Industry discussions on AI's evolving capabilities on Microsoft TeamsThe interest in governance strategies addressing security concerns in hybrid work environmentsHow attendees and hosts explored the intricacies on managing complex deploymentsThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Watch on YouTube.In this episode of The Big UC News Show on UC Today, host David Dungay and co-host Kieran Devlin bring together an all-star panel of experts: Zeus Kerravala, Irwin Lazar, Melody Brue, Evan Kirstel, and Craig Durr. They break down the biggest developments in UC and collaboration—from Google's jaw-dropping AI showcase from Google Next and Canva's surprising push into productivity, to Microsoft Copilot's evolution and the massive impact of U.S. tech tariffs. If you're in the UC space or simply trying to keep up with where work tech is headed, this is the must-watch conversation.Our expert panel shares sharp insights, strong opinions, and some healthy skepticism on:Google's AI OverdriveFrom turning the Wizard of Oz into a Sphere-worthy immersive experience to embedding Gemini into chat, Docs, and Sheets—Google's enterprise AI play is bold, but will it stick?Canva's Quiet DisruptionWith new AI tools like MagicCharts and Canva Code, the design platform is now elbowing its way into the productivity suite arms race—complete with integrations into Teams and Slack.Microsoft Copilot's VisionScreen-reading, task-completing, memory-enabled Copilot is here. Useful or creepy? Our panel weighs in on its bold new direction.Tariff TurbulenceLogitech pulls back guidance, and vendors brace for pricing chaos as 100–150% tariffs loom. Will innovation and supply chains survive the hit?Plus, hear about Enterprise Connect's big move to Vegas, whether it's still got its mojo, and which show is stealing its thunder.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this exclusive interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space.As AI and platform migration collide with legacy infrastructure, Mark lays out what's really at stake for providers—and how Intermedia is uniquely positioned to help them future-proof their offerings. If you're in the business of connectivity, this conversation could reshape your roadmap. The game has changed. Service providers are caught in the middle of two seismic shifts: the AI revolution and the sunset of traditional platforms. But is the urgency really being felt?In this straight-talking session, Mark Sher breaks down the decisions providers must make now—or risk falling behind.Key topics include:Why AI is becoming the new battleground—and legacy systems just won't cut itHow Intermedia is helping service providers shift from CAPEX-heavy models to agile OPEX frameworksWhat it *really* takes to compete with hyperscalers by building value-added, trusted servicesHow Intermedia empowers partners with go-to-market tools, white-labeled campaigns, and AI-powered solutions that are ready to launch

In this exclusive UC Today interview, David Dungay sits down with Mike Promotico, CEO of ProTelesis, to discuss the company's game-changing partnership with Intermedia.With a strong white-label strategy and a deep focus on Microsoft Teams integrations, ProTelesis is revolutionizing how businesses adopt cloud-based CX, AI-driven collaboration, and secure archiving. If you're looking for insights into real-world Teams success stories, AI adoption, and the power of white-labeling—this is a must-watch!Microsoft Teams is everywhere—but how do businesses fully capitalize on it without losing their customer relationships? ProTelesis and Intermedia have cracked the code by leveraging white-label solutions, seamless Teams integrations, and cost-saving AI-powered tools. In this episode, we discuss:White-Labeling for Success: Why ProTelesis chose Intermedia to retain full control over customer relationshipsMicrosoft Teams Integrations: How their approach supports E3/E5 licenses, CRM platforms (Salesforce, ServiceNow, Zendesk), and custom vertical solutionsAI & Automation in Cloud Communication: The role of AI-powered tools in call recording, archiving, and contact center efficiencyCustomer Retention & Expansion Strategies: How ProTelesis is keeping clients engaged while acquiring new ones through tech-driven solutions

Watch on YouTube.Join David Dungay and co-host Tom Arbuthnot as they welcome a power-packed panel of Microsoft Teams experts—Josh Blalock, Graham Walsh, Ryan Herbst, and Kevin Kieller—for April's can't-miss Teams Monthly Update. From AI agents that think for you to game-changing integrations, this episode dives deep into the updates reshaping the Microsoft Teams ecosystem.April's edition of Microsoft Teams Monthly is a whirlwind of Copilot agents, smarter rooms, and surprise integrations. Whether you're an IT pro, end user, or Teams nerd (no judgment here), you'll want to catch every minute of this one.Copilot Agent UpgradesNew “Researcher” and “Analyst” agents offer powerful multi-step reasoning for enterprise-grade insights.Interpreter Agent enters public preview with real-time voice translation in multiple languagesFacilitator Agent helps meetings stay on track with nudges, time checks, and agenda promptsTeams Phone + DynamicsMicrosoft debuts Teams Phone Extensibility for tighter contact center integrationsMajor ISVs jump on board—lowering costs, boosting flexibilityDevices, Devices, DevicesCisco brings Apple AirPlay to Teams RoomsPTZ camera controls come to Android MTRsYealink, Jabra, and others push M-DEP devices into general availabilityShure gets Teams Room kits officially certifiedFiles Tab Gets SmarterNew “Shared” tab consolidates links, OneDrive, and SharePoint files—finally solving Teams file chaosPlus: Event previews, live commentary, and a few laughs along the way.Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

In this exclusive interview, Rob Scott, Publisher, UC Today sits down with Garth Landers, Director of Global Product Marketing at Theta Lake, to break down the compliance challenges and opportunities for organizations using Zoom's ecosystem—including Zoom Meetings, Zoom Phone, Workvivo, and AI-powered collaboration tools.With AI-driven productivity tools like Zoom AI Companion rapidly transforming workplace communication, compliance leaders must adapt to ensure governance, security, and regulatory alignment.Key discussion points:The biggest compliance risks in Zoom's ecosystem todayHow AI-generated content (including AI Companion) impacts complianceWorkvivo's compliance implications for social-style enterprise engagementReal-world examples of how Theta Lake prevents compliance disastersThe regulatory crackdown on AI, digital communications, and what's at stakeRed flags that should make every CIO, IT leader, and compliance officer rethink their Zoom governance strategyTheta Lake is the compliance powerhouse behind Zoom's Compliance Manager (ZCM), ensuring enterprises can fully embrace Zoom's innovation while meeting the strictest security and regulatory requirements.

SkySwitch, the leading next-generation white-label UCaaS provider, announced today that it has launched a new option within their existing partner program, the Foundations program. The Foundations program offers all the benefits of its Wholesale program—a rock-solid UCaaS platform and technology with a wide range of features, backed by a team of experts, all delivered under the partners' brand—and additionally provides back-office support. See the podcast below. With the Foundations program, SkySwitch handles all the billing, taxation, and regulatory work while keeping the partner's brand front and center. By taking on the back-office tasks, it allows partners to focus on growing their brand and delivering communication solutions to their customers. The existing Wholesale program is still available for partners who have the resources and processes in place to manage the back-office billing, taxation, and regulatory tasks. Now partners have the option to choose the program that best suits their needs. “As a white-label provider, SkySwitch invests heavily in our partners' success. This goes beyond the product itself, and that's what the Foundations program is all about,” said David Hardy, General Manager of SkySwitch. “Not every partner has the desire, or bandwidth to manage these critical back-office and go-to-market functions. Having the option to outsource all that to the same partner that provides the underlying UCaaS technology can be a game-changer.” For more information about our new SkySwitch Foundations Partner Program, visit us at the Channel Partners Conference this week March 25-26 in Meeting Room 18 outside of the Expo Hall floor. ABOUT SKYSWITCH SkySwitch is the leading US-based white-label Unified Communications-as-a-Service (UCaaS) provider offering MSPs, VARs, telecom agents, interconnect ISPs, and WISPs, a cloud-based voice platform to brand as their own. With a thorough on-boarding process, we educate you on everything you need to know to start selling the most in-demand solution for a hybrid workforce. SkySwitch is a BCM One company.

 In this in-depth UC Today interview, host Kristian McCann sits down with Sam Sabet, Chief Technology Officer at Shure, to explore how Shure is innovating audio technology and shaping the future of communication solutions.Discover how Shure's century-long expertise is driving technological advancements in audio, from professional sound systems to enterprise communication tools. If you're looking for expert insights into audio innovation and technology strategies, this conversation is a must-watch.In this engaging discussion, Shure CTO Sam Sabet shares the company's remarkable journey, technological innovations, and market strategies that have defined its success over 100 years. From customer-centric design to AI-driven enhancements, this interview unpacks key industry trends and challenges in audio technology.Key Topics Discussed:Shure's 100-Year Legacy – How the company has transformed audio technology across industries.Technology Innovation – Insights into Shure's approach to product development and user experience.AI and Future Technologies – How artificial intelligence is shaping Shure's innovation strategy.Hybrid Workspace Solutions – Addressing communication challenges in modern work environments.Global Impact – Shure's presence and influence across 120 countries. 

Watch on YouTube.Welcome to UC Today's Microsoft Teams Monthly Update with David Dungay and Tom Arbuthnot! This month's episode is packed with game-changing updates, and we've got an expert panel to dissect every major development. Joining David are:Tom Arbuthnot – Microsoft Teams & UC expertJosh Blalock – Industry thought leaderSatish Upadhyaya – Microsoft specialistRyan Herbst – UC strategistWhat's on the agenda?Skype is officially dead! What does this mean for enterprises?M-DEP finally goes GA with the first certified device—what's next?Copilot's AI-powered call summaries & Intelligent Recap—are they game-changers?Microsoft's latest Teams admin and CarPlay updates—big wins for IT and mobile users.Skype Bows Out – What's Next?After decades of influence, Microsoft is officially shutting down Skype. But is this a big deal or just a relic of the past?M-DEP Hits the Market!The first-ever M-DEP-certified device is here! The Jabra PanaCast 50 VBS leads the charge in Android-based Teams Rooms, with more devices coming soon.AI Takes Over Teams MeetingsCopilot's AI-powered call summaries and Intelligent Recap for webinars & town halls bring next-level automation to enterprise meetings.New Tools for IT & Mobile UsersTeams Client Health Dashboard for proactive troubleshooting.Direct Routing SIP Call Flow Diagrams now available in Teams Admin Center.Apple CarPlay & Siri Enhancements make it easier to stay connected on the go.Plus: We break down what ChatGPT-4.5 means for Microsoft Copilot and the rise of AI competitors like DeepSeek!Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

In this exclusive UC Today interview, David Dungay sits down with Vivek Kar, Head of Employee Interaction Suite at Tata Communications, to explore the evolution of enterprise collaboration, AI's game-changing role, and the future of global connectivity.With 16 years of industry experience, Vivek has witnessed firsthand the rapid transformation from traditional telephony to AI-powered, cloud-first communication solutions. In this deep dive, he shares insights into Tata Communications' global presence, innovative approach to UCaaS, and how enterprises can leverage AI to enhance collaboration while managing costs effectively.If you're looking for expert insights into the future of workplace collaboration, this is a must-watch!The digital workplace is evolving fast, and Tata Communications is leading the way.In this engaging conversation, Vivek Kar discusses how enterprises can maximize efficiency, reduce costs, and embrace AI-driven collaboration while ensuring global compliance and security.Key Takeaways:AI as the Future of Collaboration – How AI-driven tools like real-time translation, automated meeting summaries, and intelligent assistants are transforming communication.The Power of a Unified Global Experience – Why multinational enterprises need consistent, seamless connectivity across regions.Budget & Technology Balance – How Tata Communications helps businesses maximize ROI on digital transformation projects without overspending.What's Next? – The shift towards integrated CPaaS, UCaaS, and contact center solutions on a single pane of glass.Tata Communications operates in over 190 countries, providing a one-stop-shop for global enterprise communication. Whether you're an IT leader, a CIO, or a UC strategist, this discussion is packed with action...

In this UC Today News Panel, David Dungay and Kieran Devlin are joined by a powerhouse lineup of experts to unpack the latest game-changing shifts in UC and CX. From AWS Chime shutting down to Avaya's strategic pivot, the conversation gets deep into industry consolidation, AI's growing influence, and the future of unified communications.Join Blair Pleasant, Craig Durr, Evan Kirstel, Dominic Black, John Arnold, and Faye Bennett as they explore what these big moves mean for service providers, enterprises, and the UC market at large.Main Description:AWS Chime's Demise & UC ConsolidationIs UC commoditization inevitable? With AWS Chime shutting down, following Verizon BlueJeans and Meta Workplace, what does this mean for Zoom, Teams, and Webex?Avaya's Controversial Contact Center ExitAvaya is cutting support for contact centers with less than 200 seats—but is this a strategic refocus or another sign of decline? Our experts weigh in.RingCentral's AI Play & CX EvolutionWith AI-powered receptionist services and a booming CX portfolio, is RingCentral leading the next wave of UC innovation?MWC, Cavell Summit & Enterprise Connect: What to ExpectThe biggest events in UC, CX, and telecom are around the corner. What will be the key trends and announcements shaping the industry in 2025?Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Audrey William is Principal Advisor at Ecosystm. She is based between Sydney, Australia and Singapore. Audrey has several areas of research focus, including  the Future of Work, Unified Communications, Video and Collaboration, Contact Center, CX, Outsourcing and Conversational AI. Mark Hillary called Audrey to talk about AI in CX - in particular what is happening on the ground in pilots, which are the main tech vendors to watch, and what are the difficulties or blockers that some companies are experiencing - it's not always out-of-the-box! https://www.linkedin.com/in/audrey-william-3a4a04/ https://www.ecosystm.io/

Join UC Today's Kieran Devlin as he sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore the evolving landscape of cloud communications.With enterprises shifting towards integrated communication platforms like Microsoft Teams and Zoom, resellers and service providers must adapt to stay competitive. This discussion uncovers the strategies and insights that can drive success in 2025 and beyond.How can UC resellers and service providers thrive in an increasingly cloud-driven world? In this insightful conversation, Steve Forcum breaks down the industry's biggest trends and what it means for the channel. Key discussion points:Shifting Market Dynamics: How the industry is consolidating into major platforms like Teams and Zoom, and why resellers should focus on the down-market opportunity.Cost Savings & Productivity Gains: How organizations leveraging Teams Phone or Zoom Phone can reduce TCO by nearly 40% while streamlining operations.AI-Driven Innovation: The role of generative AI in enhancing cloud communication tools with features like automated call summaries and post-call coaching.Operator Connect Marketplace: Challenges and opportunities for service providers looking to enter, and how automation is key to profitability.Learn more about the benefits of migrating to Teams Phone or Zoom Phone for your business. Visit SIPPIO to discover how their technology simplifies UC integration.

Watch on YouTube.In this packed episode of UC Today, David Dungay is joined by a powerhouse panel of Microsoft Teams experts:Tom ArbuthnotAmanda SternerSatish UpadhyayaKevin KeelerRyan HerbstJosh BlaylockFresh from ISE 2024, the team dives into the latest Microsoft Teams innovations, including new hardware, Express Install setups, MultiCam capabilities, AI-powered super resolution, and the future of meeting room experiences.If you want insider knowledge on the latest Microsoft Teams updates, this discussion is unmissable!The Microsoft Teams ecosystem is evolving faster than ever, and ISE 2024 was packed with groundbreaking announcements. Our expert panel breaks down everything you need to know about Teams hardware, AI advancements, and smart meeting room solutions.ISE 2024 Highlights – The latest Jabra, Shure, Logitech, and MaxHub Teams-certified hardware for next-gen meeting spaces.BYOD vs. Native Teams Rooms – The ongoing debate: When does a business upgrade to a full Teams Room solution?MultiCam for Teams Rooms – Now generally available, enabling seamless multi-angle viewing in large rooms & classrooms.AI-Driven Super Resolution – How Microsoft is using AI to upscale low-quality video in poor network conditions.Microsoft Teams Panels & Room Occupancy – Real-time sensor data now prevents those “awkward walk-ins” during meetings.Microsoft-Android Partnership (M-DEP) – The latest OEM partnerships and what it means for Teams hardware innovation.Microsoft Teams is redefining the way we work—from AI-powered enhancements to streamlined hybrid collaboration. If you're an IT leader, UC strategist, or Microsoft Teams power user, this episode is a goldmine of insights!Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

In this engaging video interview, Susie Harrison, Head of Content, UC Today, sits down with Tyler Troutman, Global Strategic Market Development at Shure, to explore the critical role of flawless audio and security in Microsoft Teams Rooms. As hybrid meetings become the norm, ensuring audio equity is essential to maintaining engagement and inclusivity for all participants, whether they are in the room or joining remotely.The discussion highlights Shure's latest Microsoft Teams Room solution, designed to deliver high-quality, secure audio that meets the evolving demands of AI-driven collaboration. Troutman shares insights on how AI is reshaping the expectations for meeting audio, pushing the need for advanced noise management, voice clarity, and seamless integration with Teams.IT decision-makers and teams are also top of mind in this conversation, as the duo delves into the key features that organizations require from Microsoft Teams Room kits. From security considerations to ease of deployment, the interview provides valuable takeaways for businesses looking to enhance their meeting environments.Whether you're an IT leader, AV professional, or simply interested in the future of workplace communication, this session offers a compelling look at how innovative audio solutions are shaping the future of hybrid collaboration.

Watch on YouTube.The Asia Pacific region is rapidly becoming a hotbed for cloud communications, and Cavell is finally bringing its prestigious summit to the region. In this exclusive interview, Rob Scott sits down with Trent Webby, Head of Asia Pacific at Cavell, to discuss the inaugural Cavell Summit Asia Pacific and why now is the perfect time to launch.Why Attend?Cavell's renowned summits have been running successfully in Europe and North America for a decade, and now, after extensive research, they're making their way to Sydney, Australia. Trent Webby shares the insights that led to this decision, what attendees can expect from the event, and why Asia Pacific is on the brink of a market boom in cloud communications.Key discussion points include:Why APAC is primed for growth in cloud comms, and what Cavell's research uncovered.An exclusive look at the event's speaker lineup, including 8x8's CEO Samuel Wilson and New Wave's COO Mark Bunnell.Who should attend – from telcos and MSPs to CCaaS and CPaaS providers.The stunning Sydney Harbour venue and what makes this event unique.If you're looking to stay ahead in the APAC cloud communications space, this is the event to attend. Get insights from industry leaders, connect with key decision-makers, and enjoy a networking experience like no other.Next Steps:Register now via the Cavell website and secure your spot at this landmark event. Click through to their website and get your ticket.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Watch on YouTube.In this UC Today special, host David Dungay and co-host Kieran Devlin bring together an all-star panel of industry experts, including Craig Durr, Melody Brew, Evan Kirstel, Urwin Lazar, Elka Popova, Zeus Kerravala, and Dominic Black.With January just underway, this discussion dives into hot topics and news stories of the year (so far) like Gamma's strategic acquisition spree, the cost strategy behind AI features from the big vendors, and the evolving role of voice in unified communications. If you want to stay ahead of industry trends, this is a must-watch!Get ready for a jam-packed episode where the UC Today panel unpacks the latest developments shaping the unified communications landscape. Here's what's in store:How Gamma's acquisition of Starface is poised to reshape the German market, giving them a foothold in Europe's under-penetrated cloud communications space.AI Wars Heat Up: Google, Microsoft, and Zoom are battling it out over AI costs and adoption. The panel explores the strategies behind free AI features and their long-term implications for businesses.The Rebirth of Voice: From AI assistants to multimodal communication, learn why voice technology is making a strong comeback in enterprise applications.Governance and Regulation: Tackling data sovereignty, AI governance, and the complexities of rolling out AI globally.With insights from top experts and fresh takes on pressing issues, this episode delivers actionable intelligence for service providers, enterprises, and anyone invested in the UC ecosystem.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this episode, David Dungay hosts Paul Holden, VP of EMEA at CallTower, and Jon Arnold, Principal at J Arnold and Associates, for a deep dive into the evolving landscape of channel partner business models.With AI, cloud-to-cloud migrations, and vertical specialization taking center stage, this conversation offers actionable insights for partners looking to maximize their potential in 2025 and beyond. If you're a channel partner or tech enthusiast, this discussion is one you can't afford to miss. Get ready for an insightful discussion on the future of unified communications and contact center solutions with industry experts Paul Holden and Jon Arnold.Learn how CallTower is helping partners embrace new opportunities while staying vendor agnostic. Key takeaways include:The Channel's Evolution: Explore how UCAS and CCAS migrations are driving innovation, with cloud-to-cloud transitions offering partners a chance to refine their portfoliosDemystifying AI: Understand practical use cases, from meeting summaries to customer service automation, and learn how partners can position AI as a tool for solving real business problemsThe Power of Vertical Solutions: Discover how focusing on specific industries like hospitality, aviation, and manufacturing can differentiate offerings and combat commoditizationSecurity as a Priority: Learn why robust cybersecurity measures are critical as businesses handle more data than ever in their digital transformation journeyPacked with examples like seamless collaboration for private jet hire companies and optimizing hotel logistics, this episode is rich with actionable advice for channel partners ready to lead in a fast-evolving market.

We're coming back to Barcelona for one of the biggest trade shows for the AV industry. Integrated Systems Europe 2025 comes to the Fira from February 4-7 in Spain, and we're on the path to see what innovative solutions we can expect to see.We talk to Ligthware President of Global Sales Siegfried Hermann about what they will be showcasing at their stand at C800 in Hall 3 during the show. We also discuss the utility of their solutions for managing AV in different sectors.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Migrating unified communications (UC) systems has long been a nightmare for enterprises — plagued by downtime, hidden costs, and legacy PBX complexities. But what if those challenges were a thing of the past? In this exclusive UC Today session, Rob Scott sits down with industry experts to introduce Teleport by Nuwave — the groundbreaking tool that redefines UC migrations for service providers and enterprises.With insights from Mark Bunnell, COO at Nuwave, alongside Tom Arbuthnot, a Microsoft Teams expert, and Zeus Kerravala, a renowned industry analyst, this session dives deep into the transformative power of Teleport. Discover how this innovation eliminates the headaches of UC migrations and prepares businesses for a disruption-free future.Key Discussion Points:UC Migration Headaches: The panel dissects why migrations have historically been fraught with inefficiencies and hesitation, from legacy system complexities to soaring costs.Teleport in Action: A deep dive into Teleport's game-changing capabilities, featuring a live demo showcasing its automation and simplicity.Industry Impact: How Teleport is poised to revolutionize sectors like healthcare, government, and enterprises still reliant on outdated PBX systems.Expert Insights: Honest reactions from Tom Arbuthnot and Zeus Kerravala on why Teleport stands out as a transformative solution for customers and partners.Ready to leave legacy headaches behind? Visit nuwave.com to explore Teleport or connect with Nuwave's team for a personalized demo. Don't forget to subscribe to UC Today for more industry insights and innovations!

UC Today's David Dungay speaks to Jeannie Arthur, MD, Dstny for Service ProvidersIn this session, we discuss the following:An introduction to Dstny.A deep dive into Dsnty's products and go-to-market and implementation strategies.

UC Today's Susie Harrison hosts Dominic McDonald, CEO, ULAP, to discuss the company's $1 Million Connectivity Pledge with ITU.In this session, we cover:The challenges faced by communities across ASEAN in achieving equitable access to digital communicationHow ULAP adapts its global communication solutions to markets across ASEANThe infrastructure challenges in deploying ULAP Voice across the regionOutcomes for local communitiesULAP's long term vision for the telecoms landscape

UC Today's David Dungay hosts Aahad Khalid, UC & CC Product Lead, Vodafone Business UK, and Phil Doherty, AVP Sales Engineering for International Global Strategic Providers at RingCentral.In this session, we cover:The role of Telcos in UC and CCThe best performance gains from businesses using an integrated UC and CC platformHow to bring existing UC & CC services together or opt for an entirely new fully integrated provider

To kick off the year, David Dungay was joined by Tom Arbuthnot of Empowering.Cloud, and Graham Walsh from Neat to explore the latest news from the Teams ecosystem.This discussion sheds light on the latest updates that enhanced Microsoft Teams' functionality, customer engagement tools, and AI-driven capabilities. Here's what you'll discover:Copilot Updates:Microsoft 365 Copilot Chat, with agents, coming in JanuaryThe Microsoft 365 app (desktop and mobile) will also be named "Microsoft 365 Copilot" Microsoft Copilot extending to Teams and OutlookNew Pay-as-you-go billing model for Agents in SharePoint alongside Copilot Studio now has a Pay-As-You-Go experience Promotional access to Agents in SharePointDuring a promotional trial period running from January 6, 2025, through June 30, 2025, organizations with 50 or more Microsoft 365 Copilot licenses will automatically receive 10,000 additional queries per month for agents in SharePoint, giving users without Copilot licenses access to create and use agents.Using Copilot agents in group chats - FebTeams Updates:The new Microsoft Teams Chat and Channels experience Facilitator and translated agents SMS coming to teamsQueues app barge and whisper Monitor Whisper Barge and Takeover - MarchService level realtime stats coming to Microsoft Teams Queues App FebruaryPlaces development AOSP + mandatory android updates + MDEP Microsoft Teams: Meeting recap can be shared as a linkCaptions in Teams Rooms on Windows will support additional languages and real-time translationConnect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

UC Today's Susie Harrison hosts Tonna Tang, UK and Ireland Manager at Yeastar, and Paul Taylor, COO at Voiceflex. In this session we cover:The state of the UC, SIP and VoIP market in the UKHow Yeastar and Voiceflex's partnership is bringing benefits to partners and resellersTheir plans for 2025

UC Today's Susie Harrison hosts Jamie Wheeldon, Chief Architect at Symity, for a wide-ranging discussion on the exciting feature announcements that came out of Microsoft Ignite 2024 and what's next in Teams and beyond. In this session we cover: Key highlights and announcements from Microsoft Ignite, and their impact on customers What Microsoft is doing with "agents" as part of their Copilot AI ecosystem, and how that represents a shift in how organizations will leverage AI going forward New AI-powered features coming to Microsoft Teams How Microsoft Places analytics and insights are leading businesses to rethink and optimize their office and hybrid work strategies  

This week on The Modern Customer Podcast, Damon Covey, General Manager of Unified Communications and Collaboration at GoTo, dives into how unified communication tools are elevating customer experience in modern contact centers. Damon shares how GoTo enables businesses to meet customers on their preferred channels—whether it's SMS, social media, or web chat—fostering deeper connections and creating seamless experiences. From simplifying IT operations to leveraging AI for faster agent onboarding and smarter workflows, GoTo equips businesses with the tools to deliver efficient and meaningful interactions. If you're looking to enhance customer experience and stay ahead in the evolving world of modern contact centers, this episode is a must-listen! Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer.

UC Today's Kieran Devlin speaks to Steve Forcum, Director of Marketing & Program Management at SIPPIO.In this session, we discuss the following:An introduction to SIPPIO as a market leader and brandA deep dive into SIPPIO's products and go-to-market and implementation strategiesHow SIPPIO addresses technology problem solving and innovation

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including: Latest announcements from Microsoft Ignite Avaya's latest round of layoffs Zoom drops 'video' from its brand Wildix CEO, Steve Osler, on Return to Work trend  Our panel features the following UC experts: Craig Durr, Principal Analyst, Collab Collective Melody Brue, Vice President & Principal Analyst, Moor Insights & StrategyZeus Kerravala, Principal Analyst, ZK Research Blair Pleasant, President, COMMFusionThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Watch on YouTube.UC Today's David Dungay speaks to Mark Bunnell, COO at Nuwave.In this session, we discuss the following:The current migration landscape Why some industries are lagging on their migration journeyHow Teleport is bringing automation to the migration journey For more information visit Nuwave.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

UC Today's Susie Harrison hosts Jeff Catz, Innovation Lead at Enreach.In this session, we cover:Why a mobile first approach is critical to the modern enterpriseHow the Enreach mobile app MOBiiS 2.0 is delivering new AI-powered features and benefitsThe adoption of the white-label app versionEnreach's vision for the mobile app

Watch on YouTube.In this episode of the AI News Show, hosts Rob Scott and Kevin Kieller dive into one of the most transformative topics of our time: the Fifth Industrial Revolution. Joined by Dan Sodergren, a leading technology futurist, TEDx speaker, and author, the trio unpacks how AI is reshaping the workplace, revolutionizing productivity, and reimagining our work-life balance. With insights from Microsoft's Ignite 2024 conference and real-world examples, this episode is a must-watch for anyone navigating the intersection of AI, technology, and the future of work.In this episode, we explore:The Rise of AI in the Workplace: How tools like Microsoft Copilot are being adopted across Fortune 500 companies and the challenges organizations face in implementing AI effectively.The Importance of Emotional Intelligence: Dan explains why EQ is crucial for leaders and employees to harness AI's full potential.AI Agents and the Workforce Revolution: What the "agents of the future" mean for jobs, productivity, and the employee contract.Work-Life Balance Reimagined: Dan's hopeful vision of how AI can free us from mundane tasks, creating more time for what truly matters.Dan emphasizes that AI isn't just another tool—it's a revolution that will redefine business, technology, and society.Next Steps: Follow Dan Sodergren on LinkedIn or visit DanSodergren.com for more insights.You can also read more here.Stay connected with Rob Scott and Kevin Kieller for more expert interviews and updates on AI trends.Connect with Rob Scott and Kevin Kieller on social media:Rob ScottLinkedInTwitterKevin KiellerLinkedInTwitterExplore Episode 10 of the AI Show here.Stay ahead in the world of AI news! For the latest breaking updates, vendor announcements, cutting-edge innovations, and exclusive interviews with top industry experts in artificial intelligence visit AIToday.com now and never miss a beat in the fast-evolving AI landscape.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's David Dungay speaks to Dom Black, Principal Analyst from Cavell Group about Cavell's Enable event this December.In this session, we discuss the following:Enablement of voice services through major UC platforms The Service Provider margin dilemma AI enablement For more information, visit Cavell's events page.Thanks for watching. if you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.For more Unified Communications & Collaboration Tech News, visit https://www.uctoday.com/

UC Today's David Dungay hosts Sandhya Rao, Group Product Manager of Microsoft Teams Devices & Gauthier Renard, Group Product Manager, Barco.In this session, we discuss the following:Highlights from IgniteLatest trends in BYOD for Microsoft TeamsHow Barco and Microsoft are working together to create BYOD rooms

Send us a textIn a public service interview, I'm joined by Alla Reznik from Verizon, who talks about cybersecurity awareness and the holidays. Alla Reznik is the Senior Director at Verizon Business, where she has been leading a national team of Cybersecurity and Unified Communications sales specialists for over two years. With more than 20 years of experience in the tech industry, she has a proven track record of delivering innovative solutions that meet the evolving needs of diverse market segments and customers. 

UC Today's David Dungay hosts Stave Daly, SVP Solutions, Global Digital Transformation, New Era Technology . In this session, we discuss the following:1) The disconnect between the C-suite and the IT team when it comes to deploying AI2) Measuring ROI on AI projects3) Ensuring AI models are scalable and can be adapted for growthFor more information, visit https://www.neweratech.com#UCNEWS #AI #AIAdoptionThanks for watching. if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.For more Unified Communications & Collaboration Tech News, visit https://www.uctoday.com/

Intermedia to power cloud-based Unified Communications and Contact Center services On October 29, 2024 - Intermedia Cloud Communications (https://www.intermedia.com/), a global leader in AI-powered cloud communications and collaboration solutions, announced an expanded partnership with Astound Business Solutions (https://www.astound.com/business/), an award-winning nationwide provider of secure, high-capacity connectivity. Building on a successful history of collaboration with Intermedia's Contact Center as a Service (CCaaS) solutions, Astound will now leverage Intermedia's comprehensive Unified Communications as a Service (UCaaS) platform to deliver a fully managed, turn-key solution that enhances connectivity and engagement for its customers. In this podcast Allister Quinteros of Intermedia, discusses the partnership and how this is good news for service providers and MSPs.

Watch on YouTube.Welcome to the Microsoft Teams News Show, brought to you by UC Today! In this episode, Rob Scott and Tom Arbuthnot from Empowering Cloud are joined by a VIP panel of Teams experts to break down the latest and greatest updates from the Teams world.In this update, we talk through the most popular Teams news headlines with this month's special guests:Rob Scott, Publisher at UC TodayTom Arbuthnot, Empowering CloudJosh Blalock, Chief Video Evangelist, JabraKevin Kieller, Co-Founder & Lead Analyst, enableUCGraham Walsh, Director, Global Technical Sales, Alliances, NeatRyan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.com Here's what we cover:Microsoft Copilot's First Birthday: We share fun facts and stats about how Copilot is revolutionizing productivity.Microsoft Quarterly Earnings Results: Insights into Microsoft's financial performance and the impact of AI investments.Microsoft Teams Queues App GA: How the new Queues app enhances call queue management.Digital Signage in Microsoft Teams Rooms on Windows: Exploring use cases and business benefits.Microsoft Copilot Autonomous Agents: What autonomous agents are and how they streamline business operations.Microsoft Places Roadmap: The latest on hybrid workspace optimization.Upcoming Industry Events: Key dates for Microsoft Ignite, Teams Fireside Chats, and more.Thanks for watching, and be sure to subscribe for more essential Microsoft Teams news and insights!Stay ahead of the curve by exploring these new features in your own Teams environment. Connect with our regular hosts Rob Scott and Tom Arbuthnot on socials here:Rob ScottLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Solving Business Issues with Technology: A Conversation with Mark BowmanIn this episode of The Wireless Way, host Chris Whitaker interviews Mark Bowman, an experienced entrepreneur and technologist. Mark is the owner of Total Communications Management Services and IT Solutions Advice. com. The discussion dives into Mark's impressive career in telecommunications since the 1980s, highlighting his problem-solving skills with technological solutions and how he enjoys defying limitations. Mark discusses his journey from working at a Fortune 500 steel company to owning his businesses and providing consultancy for major institutions like the University of Pittsburgh. He shares insights into large telecommunication deployments, the evolution and future of desk phones, and the transition from traditional POTS lines. Mark emphasizes the importance of mentoring younger generations, explaining technology, and being a trusted advisor. The episode also addresses career advice for both young professionals and technologists nearing retirement, promoting lifelong learning, and improving business solutions through collaboration.00:00 Introduction and Guest Welcome00:56 Mark Bowman's Background and Career Journey04:07 Insights on Technology and Problem-Solving05:32 Mentorship and Generational Perspectives10:10 Challenges in Large-Scale Technology Deployments14:21 Unified Communications and Desk Phones18:41 POTS Lines and Industry Changes19:39 Fire Panels and Security Services20:09 Transition to Cellular and Data Connections20:42 Cost-Saving Tips for Businesses22:09 Managed Mobility and Wireless Expense Management22:59 Copper Lines and PBX Systems24:11 Importance of Communication and Billing Audits25:36 Challenges in IT Deployment26:06 Advice for Trusted Advisors and Technologists33:13 Channel Managers and Solution Bundles36:01 Future Plans and Final ThoughtsSupport the show

Research shows that revenue in the IT outsourcing market is projected to reach $512.50 billion USD in 2024. A big driver of this growth is the telecommunications industry, as operators are increasingly looking for niche expertise and proven digital transformation experience. Nowadays, the goal is to turn a telco into techco – a company able to rapidly implement new technologies, speed up time to market and be more adaptive to changing market conditions. Joining the Cloud Communications Alliance presents a good opportunity to highlight how a reliable software partner can drive this kind of transformation, create new revenue streams and drive growth. While return on investment (ROI) and budget-friendly innovation are clear advantages, teaming up with external engineers and consultants goes far beyond cost-efficiency. Here are some of the most notable benefits a global technology partner can deliver: Increased scalability: Companies that work with a software partner can access specialized skills and resources – on demand. This means scaling development efforts to meet project requirements without the constraints of recruiting and training new employees. Enhanced focus: By outsourcing software product development, organizations can redirect their focus to core operations and strategic initiatives. Bigger talent pool: Working with a global software partner widens talent pools and opens up access to a global network of skilled professionals. Boosted efficiency: External software development experts who operate across different time zones offer the advantage of continuous work cycles. Reduced risks: Outsourced software development can mitigate risks, reduce errors and speed up delivery. External engineers bring diverse industry experiences and domain expertise that enrich in-house specialists through knowledge-sharing and best practices. If you want to learn more about Software Mind, watch Doug Green's conversation with Software Mind's Director of Development, Greg Goodwin. About Software Mind Software Mind is a global digital transformation partner with operations throughout Europe, the US and LATAM. Its engineering teams specialize in various sectors, especially the telecom industry, where Software Mind experts support leading operators, including Orange, Deutsche Telekom and O2. From innovative BSS/OSS development and cloud-native network functions development to DevOps, Cisco BroadWorks Professional services and Unified Communications solutions, their telco teams act as a one-stop shop for everything related to modern telecom software development. Softwaremind.com

Drowning in deadlines? Buried in emails? Juggling countless files? If this sounds all too familiar, you're not alone. In this episode, we dive deep into the tech solutions revolutionizing law firm management. Our guest, Ryan Anderson, co-founder of FileVine, shares his journey from overwhelmed attorney to tech innovator. Discover how his firsthand experience with the chaos of legal practice led to the creation of an AI-powered platform - File Vine. Now trusted by over 3,500 law firms, they process an incredible 208 cases per hour. Learn how AI can transform your practice. From automated demand letters to streamlined legal research, we explore cutting-edge tools that are redefining efficiency in the legal world. Whether you're a solo practitioner or managing a large firm, this episode is packed with insights to boost your productivity, enhance accuracy, and, ultimately, drive profitability. Get your PIMCON Ticket Today! Links Want to hear more from elite personal injury lawyers and industry-leading marketers? Follow us on social media for more. Rankings.io Instagram Chris Dreyer Instagram Rankings.io Twitter Rankings.io Website Ryan Anderson LinkedIn File Vine Website What's in This Episode: Who is Ryan Anderson? How AI-powered document management can revolutionize case organization and information retrieval, saving attorneys countless hours and reducing errors. Strategies for implementing data-driven performance management in law firms, using metrics to optimize operations and improve profitability. The importance of centralized communication systems in law firms and how they can enhance collaboration, reduce miscommunication, and improve client service. Past Guests Past guests on Personal Injury Mastermind: Brent Sibley, Sam Glover, Larry Nussbaum, Michael Mogill, Brian Chase, Jay Kelley, Alvaro Arauz, Eric Chaffin, Brian Panish, John Gomez, Sol Weiss, Matthew Dolman, Gabriel Levin, Seth Godin, David Craig, Pete Strom, John Ruhlin, Andrew Finkelstein, Harry Morton, Shay Rowbottom, Maria Monroy, Dave Thomas, Marc Anidjar, Bob Simon, Seth Price, John Gomez, Megan Hargroder, Brandon Yosha, Mike Mandell, Brett Sachs, Paul Faust, Jennifer Gore-Cuthbert Additional Episodes You Might Enjoy 80. Mike Papantonio, Levin, Papantonio, & Rafferty — Doing Well by Doing Good 84. Glen Lerner, Lerner and Rowe – A Steady Hand in a Shifting Industry 101. Pratik Shah, EsquireTek — Discovering the Power of Automation 134. Darryl Isaacs, Isaacs & Isaacs — The Hammer: Insights from a Marketing Legend 104. Taly Goody, Goody Law Group — Finding PI Clients on TikTok 63. Joe Fried, Fried Goldberg LLC — How To Become An Expert And Revolutionize Your PI Niche 96. Brian Dean, Backlinko — Becoming a Linkable Source 83. Seth Godin — Differentiation: How to Make Your Law Firm a Purple Cow 73. Neil Patel, Neil Patel — Digital A New Approach to Content and Emerging Marketing Channels