Podcasts about Unified communications

In this episode of UC Today, host Kristian McCann sits down with Sam Wright, Head of Career Strategy at Huntr, to separate fact from fiction when it comes to AI in hiring, from both sides of the equation. Drawing on analysis of 1.7 million job applications, 1 million job postings, and 243,000 résumés, plus hundreds of conversations with job seekers and recruiters, Wright offers a rare data-driven look at how hiring actually works in 2026. The discussion explores the growing tension between AI-powered applications and human-led hiring decisions, the increasing volume of applications recruiters face, and the challenges organizations face as they introduce AI into talent acquisition processes.  Key discussion points: 

In this episode of UC Today, host Kristian McCann is joined by Nada Usina, CEO of NU Advisory Partners, to explore how AI is fundamentally changing executive hiring. As technology rapidly changes the skills workforces need, organizations can no longer rely solely on traditional hiring signals like prestigious résumés, familiar career paths, or industry tenure. Instead, companies are being forced to rethink how they identify leaders capable of navigating constant technological disruption. Nada explains how AI is reshaping leadership requirements, why adaptability and curiosity are becoming more valuable than experience alone, and how data-driven hiring is helping organizations uncover talent they may have previously overlooked. If you're wondering what executive hiring should look like in the fast-moving AI era, this interview provides practical advice on assessing learning agility, critical thinking, decision-making, and future potential, helping organizations build leadership teams equipped for the next wave of business transformation. Key discussion points: 

In this episode of UC Today, host Christopher Carey speaks with Viktor Samoilenko, CEO and Co-Founder of Aspichi – a Ukrainian company using virtual reality and artificial intelligence to address the mental health crisis caused by the ongoing war.Viktor explains how Aspichi's platform, Luminify, allows a single therapist to run up to 30 simultaneous VR therapy sessions, the clinical methods behind it, and how the company is now expanding into the US market – targeting assisted living facilities, nursing homes, and acute care settings. He also shares his vision for Aspichi becoming a global mental health infrastructure layer over the next five years.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host Kristian McCann sits down with Magen Gicinto, Chief People Officer at Nisos, to discuss one of the fastest-growing threats facing technology companies: fraudulent job applicants linked to nation-state operations. Drawing from her own experience interviewing a suspected North Korean operative for a technical role, Gicinto provides rare insight into how these actors navigate recruitment processes, leverage AI-powered deception, and gain access to organizations. For HR leaders, hiring managers, security teams, and business executives, this conversation offers a practical look at a threat that extends far beyond talent acquisition and into enterprise risk, data security, and operational resilience.Key discussion points:

In this UC Today interview, host Kristian McCann speaks with Callum Pennington, CEO & Co-Founder of HBHR, to unpack a growing issue facing modern organizations: employee wellbeing that's treated as a bolt-on rather than a business-critical priority. If you think wellbeing is about perks, think again. This discussion reveals why the fundamentals—like accurate pay, workload visibility, and unified data—are the real drivers of trust, engagement, and retention. Pennington joins UC Today to explain why organizations need to rethink how they approach wellbeing from the ground up.Key points:

Cisco TMS is approaching end of life, and organizations across the enterprise collaboration landscape are now facing major decisions about the future of their video infrastructure.In this episode of UC Today, Kristian McCann speaks with Giles Adams, CEO at VQ Communications, about the real-world impact of the TMS transition, the growing divide between cloud and on-prem strategies, and why regulated industries are taking a far more cautious approach to collaboration infrastructure.From government agencies protecting sensitive communications to enterprises balancing operational resilience with modern cloud innovation, this conversation explores the practical and strategic implications behind one of Cisco's biggest ecosystem shifts.Key discussion points include:

Sales teams are under pressure to do more with less time, but are AI agents the answer or another layer of complexity?In this UC Today interview, Marcus Law speaks with Alex Patterson, RVP Europe North at monday.com, about how AI agents are changing the way sales teams work. Patterson explains why monday.com has shifted its platform around people and AI agents working side by side, and where that change is already making a practical difference.The conversation explores how AI agents can take on high-volume, low-variability tasks such as prospect research, data entry, activity logging, and basic follow-ups. Patterson also explains why the human side of sales remains critical, particularly in complex B2B buying decisions where trust, judgment, and credibility still shape outcomes.Watch the full interview to learn how sales leaders can introduce AI agents into existing workflows, measure their impact, and prepare teams to work effectively with digital colleagues.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In industries where every second counts, generic collaboration tools are no longer enough. In this interview, Mitel CTO Luiz Domingos discusses why frontline-first, voice-first communications are becoming essential operational infrastructure — and why organisations can no longer afford to connect their entire workforce with the same one-size-fits-all tools.The conversation covers how embedded, real-time communications enable faster decisions, safer work, and better outcomes; why voice is making a strong comeback as the interface of choice in hands-free environments; where AI adds the most practical value for frontline workers; and how hybrid and edge architectures ensure resiliency, security, and control in mission-critical environments. Luiz also shares the biggest mistakes organisations make when modernising frontline communications — and how to avoid them.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

New research from RingCentral suggests that UK businesses are significantly behind the US when it comes to deploying AI – but what's causing the gap, and what will it take to bridge it?In this interview, Christopher Carey sits down with Russell Tilsed, VP of International Sales at RingCentral, to explore why so many UK businesses remain stuck in the experimentation phase. They discuss the role of legacy infrastructure, complex decision-making processes, and cost concerns – and what the organisations that are successfully deploying AI have in common.Russell also shares real-world examples of businesses seeing significant productivity gains through agentic AI, and makes the case that the technology is driving growth rather than job losses.If you want to understand where the UK stands on AI adoption and what the next 12–24 months could look like, this is a must-watch.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host Christopher Carey sits down with Tal Bar-Or, Founder & CEO of smart glasses startup Altina, to discuss the evolving world of wearable technology and why smart glasses haven't gone mainstream yet.Tal breaks down what big tech is getting right, and where they're falling short. From privacy concerns and style compromises to the overlooked challenge of fitting diverse face shapes around the world, he makes the case that smart glasses need to be designed like eyewear first, and gadgets second.The conversation also covers AI in wearables, whether smart glasses can ever replace the smartphone, and why Altina is betting on hearing enhancement as the killer use case that will drive daily adoption.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

Why are so many organisations still stuck in AI pilot purgatory – and what does it actually take to move from experimentation to real operational impact?In this interview, Christopher Carey sits down with Alex Ayers, Sales Director at Gamma, fresh from the company's GX 2026 event. Alex shares what he's hearing from enterprise leaders across every major sector: the real barriers to AI execution aren't the technology – they're strategy, governance, workflow design, and organisational complexity.From the dangers of replacing people before redesigning processes, to why doing one pilot brilliantly beats running dozens badly, this is a frank and practical conversation for any IT or business leader trying to close the gap between AI ambition and operational reality.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

What happens to compliance when enterprise voice moves to the cloud?In this UC Today interview, Marcus Law speaks with Matthew Carey, Director of Product Management at Theta Lake, about why cloud voice migration is not just an IT modernization project. As organizations move away from legacy on-premises phone systems, Carey explains how the compliance model changes, where governance gaps can appear, and why regulated businesses need to think beyond basic call recording.The conversation explores how communications now span voice, chat, video, screen sharing, SMS, whiteboards, email, and AI-generated summaries. Carey argues that compliance teams need to reconstruct the full conversation lifecycle, not simply capture individual calls. He also discusses the risks of fragmented platforms, the limits of legacy recording tools, and the importance of involving compliance teams before users go live.Carey also looks at the role of artificial intelligence in unified communications, including why organizations must start governing not only what employees say, but what AI says on their behalf.Watch the full discussion to learn how IT and compliance leaders can prepare for cloud voice migration, reduce risk, and build a governance foundation that can keep pace with modern UC platforms.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this UC Today interview, host Kristian McCann sits down with Irwin Lazar, President and Principal Analyst at Metrigy, and Josh Blalock, Global Director of Alliances & Engagement at Shure, to unpack a growing issue in enterprise collaboration: why AI-powered productivity tools are failing to deliver without the right infrastructure underneath. AI is transforming how work gets done, but if your meeting rooms can't keep up, you're leaving value on the table. In this discussion, Metrigy and Shure break down why collaboration infrastructure,not AI itself, is the real bottleneck.Discussion inludes:Why “good enough” audio and video fail in an AI-driven workplace, where accuracy fuels downstream insights and automationHow outdated hardware cycles (3–5 years) clash with rapid AI innovation across platforms like Microsoft Teams and CopilotWhere collaboration breakdowns really happen, from BYOD setups to poor content sharing and fragmented workflowsThe rise of meeting data as a business intelligence asset, and why capture quality now impacts compliance, decisions, and cultureIf you're investing in AI but not seeing the returns, this is the missing piece.Next Steps:Audit your meeting rooms for audio, video, and device integration gapsAlign hardware refresh cycles with AI software innovation timelinesExplore solutions that enhance full-room capture and AI-ready data accuracy at https://www.shure.com/en-GB/solutions/enterpriseFor more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this interview, UC Today's Marcus Law speaks with Carmit DiAndrea, Director of Value Realization Services at NiCE, about what the next chapter of AI in unified communications actually looks like for enterprises. The conversation moves beyond transcription and meeting summaries to explore supervisor copilots, business intelligence tools, agentic AI, and how organisations should be measuring outcomes rather than activity.Carmit also addresses the surveillance line, accountability in agentic AI, and gives practical advice to IT leaders on avoiding the "Frankenstack" problem heading into the rest of 2025.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

UC Today sits down with Jamison Vandenberg, Academic Technology Specialist at the University of Wisconsin-Green Bay, to unpack the biggest takeaways from InfoComm 2026.From AV-over-IP and networking communication challenges to AI on the show floor, Jamison shares what caught his eye, what the industry is getting right – and where it still needs to do better. They also discuss the challenges of AV in higher education, inspiring the next generation of AV professionals, and what Jamison hopes to see at future events.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host Christopher Carey sits down with Fabio Esposito, CEO of Leia Inc. and former Meta Reality Labs executive, to explore the growing impact of spatial intelligence and immersive technology.Fabio unpacks the biggest misconceptions about spatial computing, why it's far more than just hardware, and how adding visual depth is transforming industries from healthcare and education to remote work and industrial operations.They discuss what makes immersive communication genuinely useful rather than a novelty, how spatial tools can improve the doctor-patient experience, and whether spatial displays will replace or coexist with traditional screens.Fabio also reflects on what he believed about AR/VR five years ago that he no longer agrees with — and why he thinks the future belongs to technology that meets consumers where they already are.Topics covered:

In this episode of UC Today, host Christopher Carey sits down with Matt Maher, CEO of M7 Innovations, to explore the latest smart glasses from Meta and Snap — and what this new era of wearable computing could mean for businesses and consumers alike.Matt breaks down why Meta and Snap are taking very different bets on spatial computing, introduces his "Three F's" framework (Fashion, Function, and Feasibility) for evaluating consumer adoption, and explains why now — unlike 2013 when Google Glass launched — the Overton window has finally shifted in favour of smart glasses.The conversation also covers the growing privacy concerns around Meta's hardware, how Europe is leading on regulation, and where the biggest commercial opportunities lie for businesses exploring wearable tech today.Key topics covered:

Is your organization ready to govern every conversation happening across video, voice, chat, email, SMS, and AI tools?In this Big UC Update interview for UC Today, Marcus Law speaks with Dan Nadir, Chief Product Officer at Theta Lake, about how enterprises are rethinking compliance, security, and archiving for modern communications.Dan explains how Theta Lake helps regulated organizations capture, archive, and supervise communications across collaboration platforms, including Zoom, Microsoft Teams, Webex, RingCentral, Cisco, and Workvivo. He also discusses the fast-growing role of AI governance, the risk of configuration drift, and why compliance teams need more than basic retention policies to manage today's digital communications.The conversation explores how Theta Lake's AI-native platform supports digital communications governance and archiving, detects risk across multiple channels, and helps firms prove that content has been captured and retained correctly. Dan also shares how the company is evolving its platform to support new communication types, AI interactions, legal discovery, and regulated customer needs around the world.For UC and collaboration leaders, the message is clear: as communication channels multiply, compliance needs to become more intelligent, more connected, and easier to operationalize.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

Nearly half the time workers save using AI could be lost back to "bot sitting" – the hidden manual labour required to make AI actually usable. In this episode, Christopher Carey sits down with Dr. Rebecca Hinds, Head of the Work AI Institute at Glean, to unpack the findings of the Work AI Index UK 2026. They discuss why more than one in three AI sessions fail outright, how the UK compares to the US and Australia on adoption, whether AI should play a role in performance and termination decisions, and what business leaders need to do differently to see real transformation – not just symbolic AI use.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of the Big UC Update, UC Today's Christopher Carey sits down with Will Morey, Managing Director at Gamma, for a wide-ranging conversation on the state of the channel, the rise of AI, and what it really takes to deliver technology that works for SMEs.Will shares his journey from selling diesel to farmers to leading Gamma's channel business, and unpacks why the biggest opportunity in the industry right now isn't a product — it's helping customers figure out how to make AI actually work for their business.Topics covered include:

In this episode of UC Today, host Christopher Carey sits down with Cortney Harding, Founder of Spatial Computing Consultancy, Friends with Holograms, to explore the rapidly evolving smart glasses landscape and what it means for businesses and consumers.They discuss Meta's mass-market push (with nearly 10 million units sold), Snap's higher-end enterprise bet, and Google's upcoming AR partnerships – including the XReal Aura. Cortney also breaks down the privacy debate around wearable recording devices, why enterprise buyers shouldn't panic about Meta's $19.99 AI subscription, and the wave of new product releases hitting the market in late 2026 and into 2027.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

Only 7% of business leaders report having established ROI from AI, according to a recent KPMG survey. So what's going wrong?In this episode of UC Today, Christopher Carey sits down with Adam Hadley, Founder of AI consultancy QuantSpark, to unpack why AI adoption is falling short – and what companies can do differently.They discuss:

Is AI fundamentally changing how leaders develop – and what does that mean for the humans doing the leading? In this episode, Christopher Carey is joined by Philip Huthwaite, CEO at learning tech firm 5app, to explore how artificial intelligence is reshaping leadership development.From whether measurable soft skills actually make better leaders, to how instinct-driven leaders adapt to a data-driven world, Philip shares his perspective on where workplace leadership is heading. They also discuss the growing anxiety around AI adoption, the impact of hybrid work on informal feedback, and who is ultimately responsible when AI shapes how someone grows as a leader.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

AI is moving beyond meeting notes – and into the work that happens next.In this UC Today interview, Christopher Carey speaks with Global Tech Futurist Daniel Burrus about the rise of AI that can capture decisions, connect context across collaboration tools, schedule meetings, coordinate follow-up, and help teams move from conversation to execution.But as AI gains more autonomy, where should organizations draw the line?Burrus discusses why agentic AI needs meaningful constraints, the risks of an AI-first approach to workplace productivity, and why the most sustainable model is human-first AI: using intelligent agents to augment people, strengthen collaboration, and preserve trust.In this interview:

As organisations modernise their digital workplaces, service management and connectivity are no longer separate disciplines – they're converging into a single experience layer that shapes how people work, sell, and serve customers.In this UC Today roundtable, Christopher Carey is joined by Irwin Lazar, President and Principal Analyst at Metrigy; Chethan Visweswar, Chief Product Officer at Movius; John Finch, Global VP at RingCentral; and Mark Bunnell, Chief Operating Officer at Nuwave.Together they explore how the market is evolving, where organisations are falling behind, and what it takes to move from reactive IT to predictive, AI-driven operations.Topics covered include:

What is AI really doing to workers psychologically? Christopher Carey sits down with Candice Thompson, a Silicon Valley-based licensed psychotherapist specialising in workplace mental health, to get an honest, ground-level view of how AI is impacting the mental health and identity of workers in the tech industry.From rising expectations and mass layoffs to identity crises and the fear of building your own replacement, Candice shares what she's actually seeing in her practice – and it's not the rosy picture the marketing messages would have you believe.In this episode, we cover:

In this interview, UC Today's Christopher Carey sits down with Sam Liang, CEO and Co-founder of Otter.ai, to discuss the company's newly launched Conversational Knowledge Engine and what it means for enterprise productivity.Sam explains how Otter is moving beyond siloed meeting notes to build a longitudinal knowledge graph connecting thousands of meetings, people, topics, and projects — arguing that conversational data has been the missing piece of enterprise infrastructure for over 100 years.The conversation also tackles the privacy debate head-on, including the ongoing class action lawsuit facing Otter, with Sam making the bold claim that lawsuits are simply "part of doing business" when you're disrupting an industry.Topics covered:

AI is transforming the way we work – but is it making life easier or adding to the pressure? In this interview, Christopher Carey sits down with Snorre Kjesbu from Cisco to unpack AI's real impact on the employee experience.Snorre makes the case that AI is an antidote to burnout, not a cause of it – freeing employees from busy work so they can focus on strategy, creativity, and the harder intellectual challenges. He also introduces the concept of "connected intelligence," where collaboration is no longer just people-to-people but now includes people-to-AI and AI-to-AI interactions.The conversation covers how organisations are navigating AI adoption across their workflows, why cultural change is often harder than the technology itself, and what the next two to three years will bring – from AI agents becoming regular participants in meetings to IT teams gaining new superpowers through agentic AI and smarter manageability tools.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host Kristian McCann is joined by Devashri Datta, a Senior Security Architect at NVIDIA, but appearing in a personal capacity as a researcher, to explore why organizations need to rethink how they govern AI-powered tools.  Devashri explains why Software Bills of Materials (SBOMs) must evolve to account for AI models, training data, agent behavior, and new attack methods such as prompt injection and data poisoning. From Microsoft Copilot and Slack integrations to autonomous AI agents capable of accessing sensitive business systems, this conversation explores the hidden risks enterprises face as AI adoption accelerates. Watch to understand why AI governance needs to move at machine speed and why treating AI like “just another tool” could leave organizations exposed. Key topics discussed include: 

In this episode of the Big UC Update, UC Today's Christopher Carey sits down with Will Morey, Managing Director at Gamma, for a wide-ranging conversation on the state of the channel, the rise of AI, and what it really takes to deliver technology that works for SMEs.Will shares his journey from selling diesel to farmers to leading Gamma's channel business, and unpacks why the biggest opportunity in the industry right now isn't a product - it's helping customers figure out how to make AI actually work for their business.Topics Covered Include:Gamma's channel-first go-to-market and partner ecosystemWhy AI should be treated like electricity, not a productThe "iceberg model" — what sits below the waterline with GammaData sovereignty, compliance, and why they're suddenly front-of-mind for SMEsThe PSTN switch-off, CX, and what's next for the UC industry

In this episode of UC Today, host Kristian McCann sits down with Magen Gicinto, Chief People Officer at Nisos, to discuss one of the fastest-growing threats facing technology companies: fraudulent job applicants linked to nation-state operations. Drawing from her own experience interviewing a suspected North Korean operative for a technical role, Gicinto provides rare insight into how these actors navigate recruitment processes, leverage AI-powered deception, and gain access to organizations. For HR leaders, hiring managers, security teams, and business executives, this conversation offers a practical look at a threat that extends far beyond talent acquisition and into enterprise risk, data security, and operational resilience.Key discussion points:

Why are so many organisations still stuck in AI pilot purgatory – and what does it actually take to move from experimentation to real operational impact?Christopher Carey sits down with Alex Ayers, Sales Director at Gamma, fresh from the company's GX 2026 event. Alex shares what he's hearing from enterprise leaders across every major sector: the real barriers to AI execution aren't the technology – they're strategy, governance, workflow design, and organisational complexity.From the dangers of replacing people before redesigning processes, to why doing one pilot brilliantly beats running dozens badly, this is a frank and practical conversation for any IT or business leader trying to close the gap between AI ambition and operational reality.For more Unified Communications & Collaboration Tech News visit UC Today.

How a Unified Communication System Empowers Employees and Delights Customers  Shep interviews Damon Covey, General Manager of Unified Communications and Collaboration at GoTo. He talks about the importance of tailored, unified communication systems that reduce friction for both employees and customers.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What advantages do unified communications bring to customer service?  How does integrating multiple channels enhance customer experience?  Why is minimizing friction important for trust and loyalty in service?  What are the disadvantages of generic versus tailored communication tools?  How can automation and AI improve customer support interactions?  Top Takeaways:    The "swiveling chair" problem hurts both customers and employees. Integrating all communication channels into a unified system prevents employees from constantly switching between programs, improving their workflow and eliminating unnecessary friction for customers.   Employees can't provide amazing customer service if they are using slow, broken, or outdated systems. Most of the time, customers are frustrated not because of the person helping them but because of the tools that make solving the problem more complicated.  Fragmented experiences erode customer trust. Whenever a customer has to repeat themselves or start over every time they switch between modes of communication (chatbot, email, phone, etc.), trust drops. Unified systems provide smooth experiences where the next agent knows what happened before and the best tools to help the customer are within easy reach.  Follow the journey that your customers prefer. Businesses need to adapt their communication channels and technology based on what their customers actually want to use. Meet the customers where they are, whether through traditional phone calls, emails, or digital messaging.  Plus, Shep and Damon discuss generational preferences in communication and how unifying these options can improve the customer experience. Tune in!  Quote:   "If you're building everything for everyone, you're special for no one."  About:    Damon Covey is the General Manager of Unified Communications and Collaboration (UCC) at GoTo. Before joining GoTo in 2021,  he served as Vice President of Product Management at Cox Automotive and spent 14 years in leadership roles at cybersecurity company Symantec.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

In this UC Today interview, host Kristian McCann speaks with Callum Pennington, CEO & Co-Founder of HBHR, to unpack a growing issue facing modern organizations: employee wellbeing that's treated as a bolt-on rather than a business-critical priority. If you think wellbeing is about perks, think again. This discussion reveals why the fundamentals—like accurate pay, workload visibility, and unified data—are the real drivers of trust, engagement, and retention. Pennington joins UC Today to explain why organizations need to rethink how they approach wellbeing from the ground up.Key points:

Cisco TMS is approaching end of life, and organizations across the enterprise collaboration landscape are now facing major decisions about the future of their video infrastructure.In this episode of UC Today, Kristian McCann speaks with Giles Adams, CEO at VQ Communications, about the real-world impact of the TMS transition, the growing divide between cloud and on-prem strategies, and why regulated industries are taking a far more cautious approach to collaboration infrastructure.From government agencies protecting sensitive communications to enterprises balancing operational resilience with modern cloud innovation, this conversation explores the practical and strategic implications behind one of Cisco's biggest ecosystem shifts.Key discussion points include:

Before we dive in, sign up here for the May 12, 2026, webcast that we mentioned.Now on to our discussion...In this podcast episode, we explore what truly drives a consistent meeting room experience, and why simplicity, not over‑engineering, is the key to adoption. The conversation highlights how Neat's consistent product portfolio, paired with built-in machine learning and AI, creates intuitive, reliable experiences for both in-room and remote participants.Learn more about Neat solutions. The “Secret Sauce” of ConsistencyNeat's approach is rooted in two foundational elements:Consistent factors across Neat bars and boards, creating a familiar look and feel in every space.Machine learning and AI run behind the scenes to automatically optimize audio and video—whether a room uses a single device or multiple Neat devices for enhanced experiences in larger spaces.The result: better audio, better video, and a seamless experience without added complexity.Designed for the Way People Actually MeetRather than over-engineering meeting rooms, Neat focuses on what users actually want:Walk into the roomTap “Join” on the touch padStart the meetingToo often, complex rooms with multiple controllers, phones, cables, and presets discourage use altogether. Scalable, Without ComplexityNeat enables organizations to:Establish a standardized room experienceEasily scale and enhance rooms by adding multiple Neat devicesAvoid manual camera presets, audio tuning, or configuration changesOnce devices are added, Neat's intelligent technology handles the rest—automatically.Extending the Experience to Remote ParticipantsConsistency doesn't stop at the room; it extends to remote workers as well. With Neat devices like Neat Frame, remote participants benefit from:Easy meeting join experiencesHigh-resolution video and automatic framingClear audio that makes it feel like you're in the roomImproved engagement through facial expressions and direct conversation, even in large meetingsWhether at a desk, in a private office, a hot‑desking location, or a huddle space, the experience remains consistent everywhere.Visibility, Insight, and ReadinessWe also touch on how organizations can understand whether their spaces are being used and ready when needed, using:Neat Pulse for device and space insightsIntegration with Symphony for enhanced monitoring and managementLearn more about Neat solutions.Get AV and unified communications news delivered to your inbox.Follow AVI-SPL:     Linkedin      X     YouTube

What if the biggest risk to patient care isn't clinical, but simply the inability to reach someone?In this episode of Straight Out of Health IT, Damon Covey, General Manager of Unified Communications & Collaboration at GoTo, discusses how fragmented communication systems are failing small- and mid-sized healthcare practices and impacting real patient outcomes. He explains that most practices rely on 5–7 disconnected tools, which create inefficiencies and missed interactions. He highlights how these gaps lead to staff burnout and poor patient experiences. He emphasizes that this is not just an operational issue, but a clinical and safety concern.He also explores the value of unified communications as a solution to this growing problem. By bringing calls, texts, scheduling, and data into one platform, practices gain visibility and control over patient interactions. This reduces context switching and administrative burden for staff. It also enables faster, more consistent responses for patients.Finally, he discusses the role of AI in transforming healthcare communication workflows. He shares how AI can automate routine tasks like scheduling and call routing while analyzing sentiment in real time. He stresses that AI works best when embedded into existing workflows rather than as a separate tool. He also warns against adopting too many point solutions, predicting consolidation into trusted platforms.Tune in to learn how simplifying communication, not adding more tools, can transform patient care and practice performance!ResourcesConnect with Damon Covey on LinkedIn here.Follow GoTo on LinkedIn here and visit their website here.

In the first episode of the UC Today AI & Productivity Show, Marcus Law hosts a roundtable on what AI productivity looks like in the real world — what's delivering value today, what's still not landing, and what leaders should focus on next.Marcus is joined by Tom Arbuthnot (Founder, Empowering.Cloud & Microsoft MVP), Mark Nixon (AI Business Solutions Go-To-Market Lead, Microsoft UK & Ireland), and Andreas Welsch (Founder & Chief AI Strategist, Intelligence Briefing).The discussion covers:

Kristian McCann speaks with Ryan Holmes, Digital Workspace Solution Architect at New Era Technology, about how 3D visualization is helping enterprises plan AV refreshes with far more confidence than traditional 2D drawings.Traditional 2D plans can look polished on paper, but they often miss the messy reality of how people actually use meeting rooms. Ryan explains how New Era Technology's immersive 3D approach helps teams test room layouts, device placement, acoustics, lighting, and camera coverage before a single cable is installed.Points of discussion include:See why 2D drawings can hide real-world issues like poor sight lines, weak mic pickup, and glare.Learn how immersive 3D and virtual reality make AV designs feel like a true-to-scale room clone.Discover how the platform helps IT, facilities, contractors, and users work from the same visual reference.Hear how visual-first planning can improve room adoption, reduce redesigns, and boost meeting quality.If you are planning an AV refresh and want to get it right the first time New Era Technology.For more Unified Communications & Collaboration Tech News visit UC Today.

Despite billions being spent on AI tools like Microsoft 365 Copilot and Google Workspace, most employees still aren't ready to use them effectively: and it's becoming a productivity problem.In this interview, JP Gownder, VP and Principal Analyst at Forrester, breaks down the findings from Forrester's second AIQ report: "AIQ 2.0: Employees (Still) Aren't Ready To Succeed With Workforce AI."JP explains what AIQ, the AI Quotient, actually measures, why the numbers have barely moved year-on-year, and why the gap between AI deployment and employee readiness is actively hurting organisations rather than just slowing them down.Key topics covered:

Redefining Unified Communications for AI Voice: Jon Arnold on the Five Threads Shaping the Future, Podcast, AI voice is not just another feature layered onto existing platforms—it represents a fundamental shift @Doug Green “We're moving from tactical improvements to a more strategic, holistic view of AI voice—and that changes everything about how businesses think about communications,” says Jon Arnold. In this Technology Reseller News podcast, I spoke with Jon Arnold about his presentation at the vCon Spring Conference 2026, where he outlined a framework for understanding how AI voice is reshaping unified communications. Arnold's central point is that AI voice is not just another feature layered onto existing platforms—it represents a fundamental shift. The industry is moving beyond tools like transcription and call recording toward treating conversations themselves as structured, valuable data that can drive business outcomes. A key part of this transformation is the emergence of standards such as vCon Foundation. By enabling conversations to be captured with context, metadata, and governance, vCon provides a foundation for portability, compliance, and interoperability across platforms. This is becoming increasingly important as enterprises seek to maintain control over their conversational data while deploying AI at scale. For MSPs, service providers, and channel partners, this shift creates a new opportunity. Rather than focusing primarily on seats and connectivity, partners can help customers unlock value from conversations—through analytics, automation, and AI-driven workflows. This opens the door to new revenue models tied to outcomes and intelligence rather than usage alone. The broader implication is that unified communications itself is being redefined. As AI voice becomes central to the experience, communications platforms are evolving into intelligence platforms—where every interaction can be captured, understood, and acted on.

Kristian McCann sits down with Ryan Zoehner, CEO at Algo, and Bryan McCarthy, VP Global Partnerships at Algo, to explore how education providers can take unified communications beyond screens and extend it reliably across the entire campus.Schools have relied on copper wire PA systems for decades — and for a long time, they did the job well enough. But as campuses grow, those legacy systems are showing their age in two very specific and very costly ways.First, the infrastructure itself. Copper wire PA networks are fixed and rigid. Adding a new speaker to a new classroom, a new building, or even a newly partitioned space isn't a simple plug-and-play exercise — it means running new cabling, commissioning physical installations, and absorbing costs that quickly spiral when a district is managing multiple sites.The second problem is these systems are one-way by design. Typically, the only person who can broadcast across the campus is the principal or a designated administrator triggering from a central control point. A teacher in a classroom who spots a safeguarding concern, a member of staff in a corridor who witnesses an incident, a caretaker in a building on the far side of campus — none of them can initiate a communication to the rest of the school.=This is the problem Ryan Zoehner and Bryan McCarthy address head-on in this conversation. From classrooms and corridors to playgrounds, gymnasiums, and auditoriums, they unpack why schools are some of the most demanding communication environments in any sector — and how modern IP endpoints close the gap between UC platforms and the physical spaces where staff, students, and visitors actually live and work.​Watch the conversation to learn:Why education campuses are so challenging to keep consistently connected, with fragmented legacy PA, telephony, and security systems spread across multiple buildings and spaces.​ How integrating UC platforms with IP endpoints helps schools replace siloed phone and PA systems with a cohesive, district-wide communication layer—without needing to rip and replace everything at once.​ How UC-connected endpoints support everyday operations, from targeted classroom announcements and recess reminders to more efficient IT management through centralized monitoring and updates.How secure intercoms, two-way audio, and visual alerting enhance campus safety—from controlled door access to rapid, easy-to-trigger emergency notifications that staff can initiate from the UC clients they already use daily.Practical strategies for modernizing on a budget, including hybrid deployments that bridge existing analog infrastructure with new IP devices via paging adapters and open-standard SIP technology.​ What a truly future-ready education environment looks like: open standards, layered systems instead of disconnected silos, and centralized management at scale to support changing needs over the long term.For more Unified Communications & Collaboration Tech news, visit UC Today.

Join Kieran Devlin from UC Today as he sits down with William Rubio, Chief Revenue Officer at CallTower, for a comprehensive "Big UC Update." If you are navigating the complex world of Unified Communications or trying to figure out where AI actually fits into your business strategy, this conversation sets the stage for what's working in 2026.In this candid session, Kieran and William explore the "colossal" year CallTower has had and what lies ahead. They move beyond the standard corporate pitch to discuss the "CallTower Dedicated" culture and the specific technologies that are solving real-world headaches for international businesses today.William breaks down CallTower's philosophy of "enabling people to connect," highlighting their agnostic approach to the big three - Microsoft, Cisco, and Zoom. The discussion gets specific on new innovations that are changing how employees communicate, shifting from general connectivity to seamless mobile integration. Key discussion points include:The "Dot Dot Dot" Ecosystem: How CallTower integrates over 30 applications - including CCaaS leaders like Genesys and Five9 - to create a turnkey solution that works identically in Germany, Brazil, or Canada.Product Innovation: A look at their game-changing WhatsApp integration for Microsoft Teams and the Dual eSIM technology that allows seamless, compliant separation of business and personal calls on a single mobile device.The AI Reality Check: William discusses the pressure boards are putting on CIOs to "implement AI," and how CallTower is helping clients take a practical, "build the house before the city" approach to avoid failed, massive projects.Market Outlook: Predictions on the inevitable consolidation of AI startups and the critical need for vendors to fill the education void for end-users.Connect with CallTower:Visit CallTower's website to learn more about their global coverage and "Connect" provisioning platform.

In this January 2026 edition of the UC Big News Show, Kieran Devlin (Host, UC Today) sits down with a sharp panel: Blair Pleasant, Craig Durr (The Collab Collective), Jon Arnold (J. Arnold & Associates) and Dom Black (Cavell). Together, they unpack where Unified Communications, collaboration, and workplace AI are really headed—cutting through hype to ask the questions IT buyers and business leaders actually care about: Where's the value, who's getting it, and what needs to change for 2026 to be the year pilots turn into outcomes?AI is everywhere—but the results aren't. The panel reacts to sobering CEO sentiment on AI value, digs into why trust, training, and culture keep getting overlooked, and debates whether Zoom's AI Companion benchmark moment signals a real shift toward orchestration and multi-model strategies. Then the conversation turns to a hot industry reality: with budgets tight and vendors building their own roadshows, are independent events like Enterprise Connect evolving—or sliding toward irrelevance?In this episode, we cover:Why the “AI value gap” is widening—and why revenue growth deserves as much attention as cost cuttingThe overlooked blockers: responsible AI processes, transparency, user adoption, and prompting skillsWhat Zoom's federated, multimodal approach suggests about the future: orchestration, connectors, and “best model for the job”The 2026 events debate: why ISE is booming, why software shows must reinvent themselves, and why vertical-specific events may winNext steps:Audit where AI is actually used in your org (including shadow AI) and map it to measurable outcomesPublish and socialize a responsible AI policy employees can understand and trustIf you're attending ISE / IT Expo / CCW Berlin / Enterprise Connect, drop a comment with where you'll be—UC Today's team would love to connect

Just as Internet providers and transportation companies often struggle with the "last mile" of reaching the customer at the end of the chain, hospitals are too often blind to what's happening in the patient's room. This problem drives the recent acquisition of eVideon, smart room solution provider, by TigerConnect, a unified communication platform. In this video we hear about the goals of the combined companies from Sean O'Neal, CEO of TigerConnect, and Jeff Fallon, General Manager of eVideon, a TigerConnect Company.Learn more about TigerConnect: https://tigerconnect.com/Learn more about eVideon: https://www.evideon.com/Healthcare IT Community: https://www.healthcareittoday.com/

In this episode of UC Today, host Christopher Carey sits down with Tim Ward, Product Marketing Specialist at Global Relay, and Irwin Lazar, President and Principal Analyst at Metrigy, to unpack the findings of Metrigy's latest report on the rapidly expanding compliance risks across unified communications.With enterprises adopting Teams, WhatsApp, SMS, AI assistants, and more, the discussion digs into why compliance can no longer lag behind innovation – and how leaders can avoid costly missteps that impact productivity, security, and regulatory accountability.Unified communications is evolving faster than most compliance frameworks can keep up – and the consequences are real. In this candid conversation, Tim and Irwin reveal where organizations are slipping, how AI-generated content complicates record-keeping, and why blocking apps often backfires. They share first-hand examples of multimillion-dollar fines, the hidden risks of employee workarounds, and the operational insights companies can unlock when they treat compliance data as a strategic asset rather than a burden.

In this UC Today interview, Christopher Kerry sits down with Steve Forham, Marketing & Channel Chief at Cypio, to unpack the latest in Unified Communications — from Microsoft Teams, Zoom, and Cisco Webex, to AI-driven innovation transforming the hybrid workplace.

**** Wondering how to manage family conflicts on your big day? ****   → → This edition is packed with insights on tackling tension and nurturing your relationship.   → → This podcast is for engaged couples who are stressed out with wedding planning and family expectations, but want a fun wedding day.   → → We'll offer tips on handling family expectations, setting priorities, and maintaining a stress-free environment.   → → By the end of this edition, you'll discover how to navigate these tricky dynamics and learn communication strategies, without overshadowing your big day   Stress-free Wedding Planning Podcast # 170: Navigating Wedding Day Conflicts With Love and Grace Host: Sal & Sam Music: "Sam's Tune" by Rick Anthony   TIMESTAMP 00:00 Introduction to Navigating Wedding Day Conflicts With Love and Grace 01:00 Podcast Overview and Goals 04:00 Understanding The Roots of The Problem 05:00 Honest Communication 06:00 Shared Priorities  07:00 Unified Communication 08:00 Hosting Smaller Separate Gatherings 10:00 Wedding Tip Wednesday 12:00 Don't Neglect Yourself 14:00 Review  14:30 Final Thoughts and Community Engagement 15:00 Closing Remarks and Farewell   Get your FREE no-obligation report TODAY: "8 QUESTIONS YOU MUST ASK A WEDDING PROFESSIONAL BEFORE BOOKING THEM" http://forms.aweber.com/form/55/756659955.htm Music List Giveaway  https://www.afterhourseventsofne.com/guestcontact *** Join us in the Stress-free Wedding Planning Facebook group https://urlgeni.us/facebook/stress-free-wedding-planning Copyright © 2025 Atmosphere Productions LLC All Rights Reserved. Produced by Atmosphere Productions in association with After Hours Events of New England https://atmosphere-productions.com https://www.afterhourseventsofne.com #2025Bride #2026Bride #2027Bride #WeddingPlanning #WeddingCeremony #weddingtension #NewEnglandWedding #WeddingPreparations #WeddingChecklist #weddingpro #weddingexperts #WeddingInspo #WeddingIdeas #WeddingConflicts #WeddingGoals #WeddingWisdom #WeddingTips #DreamWedding #WalkDownTheAisle #StressFreeWedding #StressFreeWeddingPlanning #StressFreeWeddingPlanningPodcast #WeddingPodcast #WeddingTipWednesday #WeddingAdvice #WeddingDay #CTweddingdj #WeddingDJ #AtmosphereProductions #AfterHoursEventsOfNE  

Send us a textIn this episode of Joey Pinz Discipline Conversations, Joey sits down with William Rubio, CRO of CallTower, live at the MSP Summit in Orlando. William shares his journey of giving back through nonprofits like A Child Is Missing, and how discipline, consistency, and good habits drive both personal and professional success.They dive deep into the world of Unified Communications (UC) and Customer Experience (CX), breaking down how MSPs can leverage platforms like Microsoft Teams, Cisco WebEx, and Zoom to create new revenue streams while strengthening client relationships. William explains why MSPs shouldn't try to do everything themselves, how CallTower enables MSPs to add voice and compliance-ready solutions without the heavy lifting, and the role AI is beginning to play in customer productivity.If you're an MSP looking to scale, improve efficiency, and focus on what you do best, this conversation delivers practical advice on partnership, growth, and discipline. 

Interactive displays in art installations and cultural parks are increasing visitor dwell time, LED technology is reshaping public engagement. MotoGP broadcasters ditched beta testing and went straight to air with AI-powered AR, could your next Zoom call feature virtual graphics? Reality check: Users don't think like engineers, and that iPad running your exact same interface just proved it. The video version of this podcast can be found here.Guest host Patrick Norton and his industry expert guests bring you another must-watch AVWeek episode covering critical topics from the commercial AV world. Join the conversation as we explore what's really driving LED market growth beyond the specs, examine AR technology's migration from sports to corporate communications, and discover why the future of AV programming requires an architect's mindset, not just an engineer's toolkit.Host: Patrick NortonGuests:Bren Walker – KirkegaardJeremy Caldera – Pearl TechnologiesJosh Keller – CTIRoundtable Topics:AV Magazine – Display Market GrowthAVNation – AR/VR in Unified CommunicationsrAVe Pubs – Desire Paths in AV ProgrammingSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.