It's the Bottom Line that Matters Podcast

In this insightful episode of "It's the Bottom Line That Matters," host Jennifer Glass is joined by Patricia Reszetylo and Daniel McCraine to break down the essential differences between conceptual and analytical thinking as they relate to business strategy. The discussion kicks off with clear definitions: conceptual thinking is described as a higher-level, big-picture approach that involves strategic planning, envisioning long-term goals, and considering how innovations can transform the business. The hosts use engaging real-world examples, like the evolution of fast food drive-thrus, to illustrate how thinking conceptually can lead to breakthroughs and lasting industry changes.As the conversation unfolds, Jennifer and Daniel dig into the reasons why focusing on conceptual thinking is critical for business owners—especially when it comes to planning for growth, anticipating the need for change, or preparing the business for eventual sale. They caution about the drawbacks of ignoring this kind of thinking, such as the risk of getting stuck in daily operations, being unable to delegate, and missing out on opportunities to scale. Patricia adds thoughtful commentary on the dangers of building a business that is unsellable or too dependent on the owner.The episode emphasizes the importance of asking the right long-term questions, such as where you want your business to be in five years and what kind of legacy you hope to create. By encouraging listeners to work "on" the business rather than just "in" it, the hosts set the foundation for a practical follow-up in the next episode, which will explore actionable steps for integrating both conceptual and analytical thinking into everyday business decisions. Listeners come away challenged to step back, assess their own strategic vision, and think beyond the immediate demands of running a company.KEYWORDS: conceptual thinking, analytical thinking, business strategy, soft skills, strategic planning, business growth, long-term planning, scaling a business, pivoting, fast food industry, drive-thru concept, business evolution, business design, business planning, working on the business, business owner mindset, operational models, business goals, business structure, outsourcing, management structure, restaurant business, resource allocation, business challenges, scaling limitations, business mindset, new product development, business exit strategy, business success, business podcast

Unlock your creative superpowers in this insightful episode of "It's The Bottom Line that Matters!" Hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine to dive deep into the world of creative thinking and effective brainstorming for business success.Drawing from real-world experiences and lively group discussion, the trio reveals proven strategies to spark imagination, sidestep self-censorship, and transform even the “dumbest” ideas into valuable opportunities. Discover the secrets behind powerful brainstorming sessions—both solo and in groups—including practical tips for involving every personality type, harnessing tools like Post-it notes and AI, and fostering a safe environment where no idea is off-limits.Explore how to evaluate ideas using the “resource triangle”—balancing time, money, and resources for the best return on investment. Plus, hear the hosts' favorite exercises and unusual hobbies (like beekeeping!) that keep their creative juices flowing.Whether you're looking to lead better team ideation sessions, fuel your own creativity, or simply give your business a creative edge, this episode will inspire you to ask better questions, experiment fearlessly, and surround yourself with a powerhouse advisory board.Tune in, and remember: when it comes to creative thinking, the only bad idea is the one you don't share!Keywords: creative thinking, brainstorming, soft skills, stupid questions, group brainstorming, individual brainstorming, mastermind group, hot seat, idea generation, idea evaluation, resource triangle, time management, return on investment, accountability group, advisory board, creativity games, curiosity, creative hobbies, problem solving, innovative solutions, business growth, strategy development, team collaboration, decision making, resource allocation, bad ideas, idea rating, ChatGPT brainstorming, post-it note method, brainstorming rules

In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine dive deep into the often-overlooked but extremely important topic of running a business while managing illness. From the disruption of an unexpected cold or allergy season to more persistent, chronic health challenges, they explore what it really means to be a business owner who sometimes simply isn't operating at 100%. The discussion is frank, relatable, and packed with empathy, as both hosts reflect on their own experiences—Daniel contending with severe hay fever, and Jennifer recounting the impacts of allergy treatments and bouts of exhaustion. Their conversation covers the different realities for business owners, whether you have the flexibility of working from home or run a brick-and-mortar business that depends on your physical presence.The episode offers practical advice for all entrepreneurs trying to power through tough days. Jennifer and Daniel emphasize the value of setting up robust systems and procedures, and, when possible, having a reliable team in place so business doesn't come to a halt when you need a break. Patricia also discussed lifestyle adjustments, like incorporating exercise to build stamina and energy, exploring nutritional choices such as cacao for a natural boost, and—most importantly—listening to your body's signals before minor health hiccups become major roadblocks. Jennifer shares a cautionary tale about a business partner who ignored ongoing pain for too long, underscoring the critical lesson that your health must come first. The hosts encourage listeners to develop the self-awareness and self-permission needed to rest, seek medical support when necessary, and manage their workload realistically until they bounce back. With their signature warmth and humor, Jennifer and Patricia remind listeners that taking care of personal well-being is not a weakness, but the smartest investment any business owner can make for long-term success.Keywords: managing business during illness, business operations with health issues, running a business when sick, business owner self-care, importance of systems and procedures, delegating business tasks, chronic illness and entrepreneurship, taking time off work, work-life balance, health impact on business, productivity during illness, brick and mortar business challenges, remote work flexibility, exercise for business owners, building stamina for entrepreneurs, boosting energy naturally, cacao benefits, magnesium and energy levels, alternative to coffee, mental health for business owners, team support in business, prioritizing health over business, seeking medical attention, burnout prevention, business continuity planning, coping with exhaustion, supporting family while sick, personal health management, permission to rest, impact of ignoring health

Welcome back to another episode of "It's the Bottom Line That Matters," the podcast dedicated to your growth and success in business. In today's discussion, hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo are shining a spotlight on the power and necessity of continuous learning.As technology evolves and business landscapes shift faster than ever, our hosts share their own approaches and challenges to staying informed and ahead. You'll hear how Patricia relies on tools like ChatGPT and Google to quickly satisfy her curiosity, while Daniel reflects on balancing the sheer volume of new information with the need to filter out distractions and focus on what truly matters for his business. Together, they explore critical questions every entrepreneur faces: When should you push yourself to learn something new for a client? When is it better to delegate or partner with an expert? And how do you keep your knowledge current without getting overwhelmed?Packed with practical tips—like building lists of credible resources, maintaining relationships with experts, and recognizing your own limits—this episode is a must-listen for anyone committed to long-term business success. Tune in for an honest conversation about why embracing lifelong learning isn't just an advantage, but a necessity for thriving in today's world—and how, at the end of the day, staying open to new ideas keeps you and your business moving forward.Keywords: continuous learning, soft skills, staying on top, business landscape, ChatGPT, Google, internet learning, information overload, filtering information, technology changes, learning new skills, project scope, core services, referral partners, outsourcing, expertise, lifelong learning, marketing trends, data analytics, cookies, evolving technology, adaptation, trusted sources, knowledge acquisition, mentorship, education, running list, experts, professional development, curiosity

In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine engage in a comprehensive discussion on the art and science of interviewing new team members. The conversation begins with the team sharing personal experiences and cautionary tales about intimidating or mishandled interviews, highlighting the importance of making candidates feel comfortable while avoiding overwhelming or legally risky practices. From an anecdote about facing a 12-to-1 interview panel to the potential legal implications of asking the wrong questions or promising a probationary period, the hosts underline that understanding both the formal and informal rules of interviewing is crucial for any business owner or hiring manager.Beyond the pitfalls, the episode offers a wealth of actionable advice for structuring interviews that are both effective and compliant. Daniel emphasizes the value of behavioral-based questions while warning about potential embellishment and legal boundaries, and Jennifer explores best practices around skill assessments—such as when it's appropriate to offer a paid project as part of the selection process. They also touch on how the formality or informality of an interview can be shaped by company culture, the specific role, or even the setting—ranging from structured office interviews to informal coffee shop meetings. Throughout, there's a focus on clarity, professionalism, and not inadvertently leading candidates to believe they've secured a role. The discussion wraps with tips on evaluating fit, encouraging honest feedback, managing awkward silences for deeper insight, and ensuring both sides know how success will be measured in the role. Whether you're new to hiring or a seasoned pro, this episode is packed with practical wisdom to help you conduct interviews that result in the right hires and a stronger, more cohesive team.Keywords: interview process, hiring manager, business owner, soft skills, group interview, intimidating interviews, illegal interview questions, job candidate, probationary period, at-will employment, employment contracts, behavioral interview questions, embellishment in interviews, workplace ethics, conflict resolution, paid interviews, interview project, intellectual property, skill demonstration, VA trial projects, company culture, formality in interviews, employee onboarding, team compatibility, c-suite interview strategies, role expectations, success metrics, interview best practices, candidate assessment, lawsuit risk in hiring

Welcome back to another episode of "It's the Bottom Line That Matters" – the podcast dedicated to your business success. In today's conversation, hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine dive into one of the most overlooked yet essential aspects of recruiting: crafting the perfect job description. Before you can even think about onboarding or training new staff, you need to bring the right people through the door—and that all starts with how you present the role.Jennifer kicks things off by highlighting the importance of a well-written job description, noting that hitting the mark can help you attract quality candidates instead of wasting time sifting through ill-fitting applications. Daniel weighs in with insights on focusing not just on job titles, but on the actual tasks and skills required for the role. Patricia shares practical strategies, like leveraging AI tools for brainstorming and being crystal clear about both core and “nice-to-have” competencies.The team also discusses the crucial distinction between internal job descriptions for your hiring team and external job postings for candidates, as well as little details like ensuring applicants follow instructions right in their responses. By the end of this episode, you'll have valuable tips and real-world examples to help you fine-tune your job descriptions and set your hiring process up for success. Let's jump in!Keywords: job description, hiring process, staff onboarding, entrepreneurial success, job title, job role, job tasks, required skills, candidate qualifications, internal job description, external job posting, company information, proprietary information, key functions, key skills, core competencies, nice-to-have skills, AI tools for hiring, brainstorming job requirements, clarity in job needs, application instructions, response requirements, soft skills, candidate screening, interview process, candidate experience, role responsibilities, attracting talent, job ads, company background

In this insightful episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine focus on the crucial role that training and onboarding play in building and maintaining an effective team. The episode opens with Jennifer reminding listeners that every business owner eventually faces the challenge of managing staff, strategically scaling their teams, and ensuring productivity aligns with business goals. Daniel shares his recent experience of hiring his first virtual assistant, illustrating how he identified tasks to delegate and made sure they fit the business's operational and financial structure. This real-world example underscores the importance of being intentional about which tasks to hand off, aligning new roles with your business's immediate and strategic needs, and considering the onboarding experience from the new team member's perspective.The conversation evolves to cover the keys to successful onboarding and the best approaches to training staff so they can thrive in their roles. Drawing from his background as a corporate trainer, Daniel explains that the first essential step is showing how each position connects to the organization's wider mission. He recommends making training action-oriented by teaching the flow of the job itself before introducing systems and tools. Jennifer and Patricia also highlight the value of identifying the core skill set you absolutely need in a hire, noting that while some skills can be taught, foundational qualities are essential. The episode wraps up with the hosts stressing the importance of hiring for attitude while continuously improving your company's systems, just as major franchises do to ensure consistent quality. Listeners are encouraged to seek feedback and refine their training processes, setting the stage for a strong, effective, and loyal team that supports business growth for the long term.Keywords: team management, staff management, hiring, virtual assistant, strategic planning, client onboarding, productivity, onboarding experience, corporate training, departmental training, employee experience, skill set, training process, core skills, job training, system training, role alignment, vision statement, mission statement, company objectives, strategic objectives, action-oriented training, workplace systems, process improvement, employee feedback, hiring for attitude, training for skill, onboarding success, employee retention, systematization

Welcome to another insightful episode of It's the Bottom Line That Matters! Today, your hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo explore the essential soft skill of self-control, and how mastering it can transform your personal and professional life.In this episode, the hosts open up with real-world examples, from Jennifer's approach to cheat days in her diet to Patricia's thoughts on using “colorful language” privately versus in professional settings. They reflect on the importance of recognizing and managing our impulses—whether it's resisting temptation, responding calmly to a difficult colleague, or making strategic business decisions when emotions are running high.Through personal anecdotes and humorous asides, Daniel, Patricia, and Jennifer discuss why self-control is much more than simply holding back or suppressing emotion. Drawing inspiration from Viktor Frankl's idea of pausing between stimulus and response, they highlight how that crucial moment of choice is where growth, happiness, and professional credibility truly reside.The conversation also touches on practical challenges—like dealing with frustrating clients, maintaining professionalism even when “out of sight” in the workplace, and choosing productivity over procrastination as solopreneurs. Patricia reminds us that self-control isn't about being emotionless, but about having the power to choose the most effective and appropriate action, rather than simply reacting.As the episode wraps up, the hosts encourage listeners to reflect on their own approaches to self-control, sharing strategies to expand your options and build emotional discipline for better outcomes—both at work and at home. If you're ready for practical advice, relatable stories, and expert perspectives on a skill that truly shapes success, this is the episode for you!Keywords: self control, soft skills, emotional control, business success, workplace professionalism, client interactions, cheat day, diet, lifestyle choices, discipline, emotional response, stress management, workplace relationships, communication, professional language, customer service, work-life balance, personal growth, habits, self-discipline, workplace environment, employee behavior, personal choices, productivity, workplace challenges, attitude management, self-awareness, reacting vs responding, emotional intelligence, options for action

In this engaging episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine welcome guest Steve Sipress, a seasoned expert in advertising, marketing, and sales systems. Steve shares his insights on the transformative power of AI in business and how it has revolutionized his work in the industry. He delves into the concept of AI as more than just a tool, but as a super employee that, when trained properly, can maximize efficiency and productivity for business owners. Throughout the conversation, Steve emphasizes the importance of embracing AI innovations despite the potential for mistakes, drawing parallels between learning new technologies and mastering everyday skills.Listeners are treated to Steve's practical advice on getting started with AI, highlighting the need for effective prompting and coaching to achieve desired outcomes. Steve also introduces his latest innovation, the Hidden Gold Mine Wizard, which utilizes AI and SMS messaging to rejuvenate dormant leads, showcasing a real-world application of AI's immense potential. This episode serves as both a guide and inspiration for small business owners looking to harness AI's capabilities, while addressing common concerns and encouraging proactive engagement with emerging technologies.About our guest: Steve Sipress has helped thousands of small business owners and entrepreneurs implement effective advertising, marketing, and sales systems. His Hidden Goldmine Wizard™ uses AI and SMS messaging to turn old leads into goldKEYWORDS: AI, Artificial intelligence, Business automation, Marketing, Content creation, Advertising, Sales systems, Small business, ChatGPT, Digital transformation, Personal computer, Innovation, Tandy 1000, Amazon, Entrepreneurs, Systems, SMS messaging, Email marketing, Database reactivation, Lead generation, Prompts, Automation tools, Client acquisition, Hidden Gold Mine Wizard, Text message marketing, Copywriting, Productivity, AI tools, Startup advice, Business growth

Join hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine on this episode of "It's The Bottom Line That Matters" as they delve into the transformative power of public speaking. Whether you're an experienced speaker addressing large crowds or someone who feels nerves in front of even two listeners, this episode offers valuable insights into enhancing your speaking prowess.In this engaging discussion, Patricia emphasizes the importance of speaking as a skill akin to authorship—setting you up as an authority and expert in your field. She shares how stepping up to speak builds credibility and opens doors to new opportunities. Jennifer injects humor with a delightful anecdote about one of her speaking coach's clients, illustrating the unexpected twists of public speaking success. Meanwhile, Daniel breaks down the vital "one to many" communication strategy, emphasizing the power of delivering a singular, clear message that resonates with audiences.Whether you're looking to elevate your influence, boost sales, or master your craft, this episode offers actionable takeaways for leveraging public speaking to grow your business and expand your reach. Don't miss this empowering conversation on how public speaking can propel your career forward. Tune in to "It's The Bottom Line That Matters," and here's to your success!Speaker Bios:Patricia Reszetylo: Patricia is a host of the "It's The Bottom Line That Matters" podcast. She emphasizes the importance of public speaking as a valuable soft skill. Patricia highlights how becoming proficient in speaking can establish one as an authority and expert in their field, underscoring its impact on one's image and professional value.Jennifer Glass: Jennifer is a host of the "It's The Bottom Line That Matters" podcast. She discusses the necessity of public speaking skills and encourages speakers to become comfortable with their craft. Jennifer shares insights on how public speaking can be an efficient way to convey messages to a broader audience and how it can aid in progressing sales and professional opportunities.Daniel McCraine: Daniel is a host of the "It's The Bottom Line That Matters" podcast. His focus is on the effectiveness of having a singular, clear message when engaging in public speaking. Daniel highlights the importance of being prepared with key talking points and how clarity can enhance presentations, making them more digestible for audiences.Keywords: public speaking, speaker, crowds, soft skill, opportunities, authority, celebrity, expert, presentation, image, value, message, standing ovation, coach, training, convey message, marketing, core message, talking points, buyer's journey, sales perspective, keynote speaker, presenter, trainer, programs, services, craft, book, transcribe, success, business

In this engaging episode of "It's the Bottom Line That Matters," host Jennifer Glass reconvenes with guests Patricia Reszetylo and Daniel McCraine to revisit the topic of tariffs, a subject they previously tackled in February. As recent escalations in U.S. tariffs have sent ripples through the global economy, the trio unpacks the implications for businesses, particularly in light of the current market volatility. They navigate through the complexities of adapting business strategies to mitigate the impact of rising costs on imported goods and offer practical recommendations tailored for both service providers and those closer to manufacturing. The conversation underscores the urgency for business owners to bolster their infrastructure, enhance operational efficiency, and leverage strategic marketing to remain resilient in these challenging times.Throughout the episode, listeners receive a wealth of insights into navigating economic uncertainty. Patricia shares success stories of businesses that not only survived but thrived during the pandemic by implementing lean and efficient operations coupled with robust marketing strategies. Daniel adds to the discourse by advising against yielding to the prevailing panic, instead advocating for strategic growth through potential market expansion and mergers. By focusing on profitability and efficiency, while clearly differentiating themselves in the marketplace, businesses can better withstand economic adversity. This episode equips entrepreneurs with the knowledge and mindset necessary for enduring success, offering a roadmap to maneuver through the current economic storm and emerge stronger in the future.KEYWORDS: Tariffs, global economy, business risk mitigation, COVID pandemic, stockpile, tariff escalation, economic policies, business profitability, service providers, marketing tools, loyalty programs, supply chain, equipment purchase, White House, economic nuclear winter, billionaire hedge fund, trade tariffs, manufacturing space, remodeler, business expansion, mergers and acquisitions, stock market, customer experience, product differentiation, economic downturn, strategic advice, economic panic, cost reduction, sales increase, business efficiency#BusinessStrategy #Tariffs #Marketing #Efficiency #Expansion

In this insightful episode of "It's the Bottom Line That Matters," hosts Daniel McCraine, Patricia Reszetylo, and Jennifer Glass delve into the essential role of teamwork and cooperation in both business and personal environments. They explore the nuances of creating a cohesive team dynamic, regardless of team size, and discuss how interpersonal relationships influence business operations and home life. The hosts emphasize the importance of communication, understanding, and setting clear ground rules within teams to foster collaboration and efficiency. They also highlight the benefits of off-site activities to build deeper relationships among team members, which can translate to improved workplace dynamics.The conversation further addresses how management can preemptively address issues before they escalate, suggesting strategies for leaders to engage in discovery conversations to tackle problematic behaviors without being accusatory. The hosts also discuss the challenges of integrating new team members without disrupting the existing team harmony, offering insights on how to facilitate a smooth transition by leveraging the new member's expertise and ensuring they feel valued and integrated. The episode wraps up with the hosts reflecting on their own team synergy, underscoring the idea that successful teamwork is all about the collective "we," not the individual "me," which is crucial for achieving broader success.Keywords: teamwork, cooperation, soft skills, business operations, team dynamics, communication, business efficiency, customer care, management strategies, team building, office environment, ground rules, team activities, employee relationships, team dynamics, management intervention, behavior change, leadership, employee morale, teamwork importance, team sabotage, team introduction, team integration, workplace issues, conflict resolution, team synergy, new team member, team collaboration, professional relationships, employee engagement, workplace challenges.

In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo delve into the essential soft skills of planning and organizational strategies for entrepreneurs and individuals alike. The conversation kicks off with Jennifer emphasizing the critical importance of planning, likening it to preparing for a long road trip with a map or GPS. As they explore various aspects of planning, Daniel and Patricia share valuable insights and personal anecdotes. Daniel recounts a story from his teaching days, highlighting visualization as a tool for effective event planning, while Patricia discusses the significance of understanding a customer's experience to fine-tune business processes. The hosts agree on the importance of anticipating gaps and having resources ready to ensure smooth operations.The discussion then shifts to organizational skills, underscoring the potential costs of disorganization, as illustrated by Daniel's anecdote about a roofing contractor's misplaced tools. The trio stress the necessity of having a reliable system, whether it's low-tech or high-tech, as long as it suits the user's needs and ensures consistent use. They also touch upon their own experiences as business owners and emphasize the value of accountability groups in maintaining planning and organizational skills. By sharing their personal stories and offering practical advice, the hosts aim to inspire listeners to adopt intentional planning and organizing practices, with the goal of achieving success in both business and daily life.KEYWORDS: planning, organizational skills, soft skills, entrepreneurs, map, GPS, AAA, American Automobile Association, paper maps, road trip, events planning, visualization, participant experience, signage, resource management, customer experience, sales process, onboarding, FAQ, feedback, scout troop, grocery shopping, menu planning, storage, tools organization, roofing contractor, expiration dates, business planning, accountability, systems, accountability group, notebook

In the latest episode of "It's The Bottom Line That Matters" podcast, hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine come together to delve into the world of public speaking. Jennifer, who kicks off the discussion, expresses her enthusiasm for the art of speaking, emphasizing its importance as a skill for personal and professional growth. She shares a humorous anecdote about a novice speaker's first standing ovation, underscoring the various intimate and large-scale settings in which public speaking can occur.Patricia steps in to highlight how speaking, much like authoring a book, sets individuals apart as authorities and experts. Her insights underline the significance of presentation skills in enhancing one's image and the perceived value of their offerings.Daniel offers strategies for effective communication in public speaking, stressing the importance of crafting a core message and sticking to it. He presents a compelling case for the power of a singular, focused message, aiding in clarity and understanding for the audience.The hosts collectively nod to the diverse avenues and benefits of public speaking, from keynotes to sales presentations, encouraging listeners to invest in their speaking craft for both business growth and personal development. As the episode concludes, Jennifer reminds listeners of the opportunities that good public speaking can unlock, wrapping up with the podcast's signature send-off wishing success to their audience.BiosPatricia Reszetylo: Patricia is a host of the "It's The Bottom Line That Matters" podcast. She emphasizes the importance of public speaking as a valuable soft skill. Patricia highlights how becoming proficient in speaking can establish one as an authority and expert in their field, underscoring its impact on one's image and professional value.Jennifer Glass: Jennifer is the lead-host of the "It's The Bottom Line That Matters" podcast. She discusses the necessity of public speaking skills and encourages speakers to become comfortable with their craft. Jennifer shares insights on how public speaking can be an efficient way to convey messages to a broader audience and how it can aid in progressing sales and professional opportunities.Daniel McCraine: Daniel is a host of the "It's The Bottom Line That Matters" podcast. His focus is on the effectiveness of having a singular, clear message when engaging in public speaking. Daniel highlights the importance of being prepared with key talking points and how clarity can enhance presentations, making them more digestible for audiences.Keywords: public speaking, speaker, crowds, soft skill, opportunities, authority, celebrity, expert, presentation, image, value, message, standing ovation, coach, training, convey message, marketing, core message, talking points, buyer's journey, sales perspective, keynote speaker, presenter, trainer, programs, services, craft, book, transcribe, success, business

In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo dive into the topic of initiative, exploring its importance for entrepreneurs and small business owners. They discuss how taking initiative involves being proactive and thinking ahead about what clients need, as well as the concept of underpromising and overdelivering. Daniel shares his approach of anticipating client needs and being prepared, while Patricia highlights the gut instinct involved in taking initiative without relying solely on data. The conversation emphasizes the importance of action, not waiting for permission, and learning from experiences as key components in exercising initiative.The hosts also touch upon practical steps for taking initiative, such as setting clear goals, understanding risks, and learning from failures. They provide insights into the strategic thinking needed in business decisions, such as evaluating the long-term value of customer relationships and making decisions that align with the overall goals of the business. The episode encourages listeners to consider their next steps in taking initiative, aiming to inspire actions that drive growth and improvement.KEYWORDS: initiative, soft skills, small business owner, entrepreneur, taking action, readiness, leading action, client needs, strategy, implementation, funnel, lead nurturing, underpromising, overdelivering, entrepreneurship, business growth, decision-making, customer interaction, customer refund, practical steps, Keith Lee, guarantees, taking action, action-oriented, permission, forgiveness, clear goals, customer retention, business improvement, risk assessment, learning from failure, innovation

In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo delve into the intricate world of negotiation. The conversation kicks off with Jennifer highlighting the various scenarios where negotiation is essential, from dealing with oneself to interacting with clients, teammates, and even strangers. Patricia shares her experience with viewing negotiation traditionally as a win-lose proposition, while Daniel counters with the idea of aiming for a win-win-win scenario. The discussion touches on the notion that a successful business deal often leaves neither party completely satisfied, yet each attains value. Real-world examples, such as purchasing cars and even the unusual case of a "haggler" mugger in New York City, illustrate varying negotiation strategies and outcomes.The hosts offer valuable insights into the art of negotiation, encouraging listeners to think creatively and understand the motivations of the other party. Daniel highlights the importance of not just focusing on price but considering terms, interest rates, and other aspects of a deal that can be negotiated. Patricia emphasizes seeking out training, recommending Pure NLP for enhancing negotiation skills. The episode concludes with the reminder that a successful negotiation often hinges on one's ability to find balance between what each side is willing to compromise, and to aim for outcomes that, while potentially imperfect, provide mutual satisfaction.Keywords: Soft skills, negotiation, win-win, business negotiations, prospective client, marketing, car dealership, lease, monthly payment, negotiations with yourself, client negotiation, haggling, price negotiation, vehicle purchase, interest rate, financing, trade-in, terms negotiation, persuasion engineering, Pure NLP, win-lose proposition, business school, New York City, mugger, haggler, New York Metro Area, car options, selling businesses, business price, value trade-off, negotiation training, persuasion techniques.

In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine delve into the importance of positivity within the realm of business and personal growth. The hosts discuss how maintaining a positive outlook can significantly impact one's ability to navigate challenges and foster success. Patricia shares a compelling story about a business acquaintance who managed to overcome a staggering $25,000,000 debt by maintaining an optimistic mindset. Daniel complements this narrative by emphasizing the detrimental effects of negativity, yet acknowledges that positivity should not be about ignoring reality but rather about finding constructive solutions to problems.Throughout the discussion, the hosts explore various aspects of positivity, such as its role in advancing technology like AI and the necessity of setting boundaries and being proactive in difficult situations. They reinforce the idea that being positive does not equate to denying challenges but choosing to approach them with a constructive mindset. Jennifer underscores the need to evaluate one's current level of positivity and encourages listeners to find ways to shift their perspectives if they're inclined towards negativity. By weaving together these insightful anecdotes and reflections, the episode serves as a reminder that a positive outlook can be a powerful tool in achieving both personal and professional success.Keywords: positivity, success, soft skills, business, impact, green room, conductor's baton, positive thinking, business relationships, Great Recession, financial debt, accountability group, personal growth, negativity, problem solving, trust, boundaries, assertiveness, proactive, artificial intelligence, AI advancements, cancer detection, optimism, naysayers, personal reflection, Charlie Brown, Mondays, Fridays, hump day, workweek attitude, self-improvement

Welcome to another enriching episode of "It's the Bottom Line That Matters," where your success is at the forefront of our discussions. In this episode, we're delving deep into the concept of empathy, a vital soft skill that transcends both personal and professional realms. Join our hosts, Jennifer Glass, Patricia Reszetylo, and Daniel McCraine, as they unravel the nuances of empathy, distinguishing it from sympathy, and elucidate why it's so important in today's world.Throughout the episode, you'll explore how empathy can transform customer service experiences and enrich team dynamics. Our hosts share their perspectives on understanding customer emotions and the importance of seeing beyond immediate reactions to truly grasp what they're going through. In their engaging dialogue, they offer practical advice on how to nurture empathy, recognize emotional cues, and respond with genuine understanding and care.Whether it's the day-to-day interactions with your team or managing a challenging customer call, fostering empathy creates a foundation for stronger, more meaningful relationships. By connecting on a human level, you not only elevate the individual experience but also pave the way for collective success. Tune in to discover how empathy can be a game-changer in both your professional and personal lives, and learn how to harness this powerful skill to enhance every interaction you have.Keywords: empathy, soft skills, customer experience, customer service, emotions, team members, employees, empathetic, negotiation, tactical empathy, relationship, human level, professional level, personal level, support, angry customer, understanding, communication, emotional awareness, feelings, customer calls, problem-solving, empathy skills, empathy development, negotiation strategy, human connection, professional success, sympathy, emotional support, teamwork, decision-making

In this thought-provoking episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo engage in a comprehensive discussion on the nuances of problem solving, an essential soft skill for success in both business and personal realms. As they navigate the complex landscape of identifying and addressing problems, the hosts share their personal approaches to distinguishing between major issues and minor inconveniences. Patricia opens up about her tried-and-tested method of assessing her current situation and goals before taking any action, using the metaphor of "mountains and molehills" to illustrate the importance of perspective. Daniel complements this by discussing the necessity of understanding what is truly important in any given problem, which often helps in unveiling effective solutions or realizing that a problem might not be as significant as initially perceived.The conversation takes a deeper turn as the hosts explore practical strategies for effective problem resolution. Patricia suggests a reflective approach by writing out problems in detail, emulating an explanation to a third-party, which often brings clarity and self-generated solutions. Daniel and Jennifer also emphasize the importance of leveraging external resources, such as reaching out to coaches or tapping into industry networks, to gain fresh perspectives and expertise in unfamiliar areas. This episode underscores the idea that problem-solving is a skill that can be cultivated and improved over time, with the right tools, techniques, and support. The hosts invite their audience to actively engage with the topic by providing feedback or suggesting areas for further exploration, reinforcing their commitment to helping listeners develop valuable skills for overcoming challenges and achieving success. As always, they encourage listeners to reach out via email for any feedback or to request deeper dives into specific problem-solving aspects discussed during the episode.Keywords: problem solving, soft skills, global community, new president, rules and regulations, consultants, coaches, business owners, mountains, molehills, real objective, strategy, desk, keyboard tray, solution, sounding board, true north, dirty, ugly, situation, tools, strategies, go to strategy, inventory, resources, symptoms, write it out, questions, resources, payment processing, industry bulletin boards, optimal value

Please note that this episode was recorded prior to the White House's decision to grant an extension to the tariffs that were imposed on China, Canada and Mexico. While there may have been a reprive, the information is key for all to pay attention to as that extension may expire and the tariffs may go into effect at any time. --------- Welcome to a thought-provoking episode of "It's the Bottom Line That Matters," where we focus on what truly impacts your success. Today, your hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo delve into the pressing topic of newly imposed tariffs and their ripple effects on businesses and consumers alike. In this episode, titled "BottomLine-Tariffs," we address the overnight implementation of tariffs promised during the Trump campaign, now affecting products from Canada, Mexico, and China. Whether you're concerned about the extra dollars on your grocery bill or the increasing cost of car repairs, the conversation highlights these immediate financial impacts. We aim to provide business owners with practical strategies to navigate these turbulent times. Can these tariffs spark a resurgence in American manufacturing? How should you balance absorbing costs with maintaining competitive pricing? And in what ways can you leverage these challenges to actually benefit your business? By exploring real-world examples and potential opportunities, this episode equips you with the insights needed to adapt to a shifting economic landscape. As we unpack these challenges, we're here to guide you in identifying new growth opportunities and remaining resilient. Tune in and let's chart a path to sustained success amid economic upheaval.

Welcome to a new episode of "It's The Bottom Line That Matters," where hosts Jennifer Glass and Patricia Reszetylo, and Daniel McCraine unravel the complexities of stress management. As part of our ongoing series on soft skills, this episode is a deep dive into understanding what stresses us out and how we can effectively manage that stress. Jennifer opens up about her challenges with uncooperative service providers, while Patricia shares a candid story about a recent banking mishap that had her nearly succumbing to panic. Daniel touches on the stress of strategic planning and the fear of the unknown, which many business owners can relate to. Throughout our discussion, we emphasize the importance of recognizing stress triggers and employing strategies like changing locations, taking intentional time-outs, and leaning on supportive networks. Whether it's a simple walking break to shift your mindset or acknowledging your emotions before putting them in the 'caboose,' as Daniel suggests, we cover actionable techniques to help you regain control and de-stress. This episode is not just a conversation — it's a toolkit for those seeking to handle stress with resilience and support. Join us as we explore these insights and bring more peace to your life. Bios In the insightful episode "Bottom Line Podcast Recordings - 2024 - HIGHLIGHT - Stress Management" of the podcast "It's The Bottom Line That Matters," listeners are guided through essential strategies for stress management by a diverse group of hosts and a guest. Jennifer Glass, a dedicated host, underscores her commitment to aiding success and expertly navigates the conversation, sharing her candid experiences of dealing with stress and the importance of having a supportive network. Her proactive approach to problem-solving and emphasis on understanding and accepting stress highlight her compassionate nature in guiding listeners to better mental well-being. Daniel McCraine, a co-host with keen insights, brings his expertise to the table by exploring the challenges business owners face, particularly the stress stemming from strategic planning and the fear of the unknown. With a focus on self-discipline, Daniel shares practical methods for emotional regulation, such as allowing limited time to experience emotions and then shifting focus to solutions, demonstrating his analytical approach to managing stress. Patricia Reszetylo, another astute host, contributes to the conversation with personal anecdotes about everyday stressors, such as unexpected banking issues. Her approach to stress management emphasizes the importance of physical movement and changing environments, highlighting her adaptable and proactive mindset in tackling life's hurdles. Together, these speakers weave their personal experiences and professional wisdom into a compelling narrative, offering listeners invaluable tools for stress management and personal success. Keywords: stress management, stress, de-stress, soft skills, stress ball, stress relief, stress reduction, stress levels, stress ball zebra, strategic planning, business owners, fear of the unknown, problem solver, emotions, physical activity, change of location, mental health, stress impact, stress support system, heart disease, disease, support system, support network, stress triggers, stress causes, stress solutions, stress techniques, stress strategies, stress conversation, stress episodes

Welcome to "It's The Bottom Line That Matters," the go-to podcast for actionable insights to drive your success. In this episode, our hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo are navigating the crucial topic of time management with a concise and efficient approach—committing to deliver valuable information in 5 minutes or less. Join us as we unpack the complexities of managing time, a skill that often seems straightforward but can easily become overwhelming with distractions and demands. The hosts discuss strategies to overcome “time vampires,” those little interruptions that siphon away productivity. Daniel points out that while many people have a system for managing time—whether a formal one or simply allowing the day to unfold as it may—it's critical to address the unforeseen tasks that disrupt even the best-laid plans. Patricia shares her insights on setting firm boundaries, especially with clients who may unknowingly draw out conversations. She emphasizes the importance of communicating availability upfront, to ensure work progresses smoothly without constant interruptions. Jennifer adds a practical tip on managing emails by creating dedicated time blocks and informing correspondents of response schedules, minimizing disruptions throughout the day. For listeners eager to refine their time management skills, this episode offers actionable advice while respecting your time constraints. As always, we are committed to providing the tools you need to succeed. Here's to making every moment count! Bios: Jennifer Glass, Patricia Reszetylo, and Daniel McCraine are the driving forces behind the "It's The Bottom Line That Matters" podcast, where they passionately guide their audience to success across various soft skills. Jennifer Glass, the lead host of the podcast, is a dynamic speaker focused on helping individuals enhance their productivity and personal growth. Her insights into time management, as demonstrated in this episode, involve practical solutions for staying focused and organizing one's day effectively. Jennifer's engaging approach ensures that listeners feel motivated to implement positive changes. Patricia Reszetylo, another key co-host, brings a pragmatic perspective to the podcast with her experiences in setting boundaries and time management. Known for her ability to communicate effectively, Patricia emphasizes the importance of being firm with time limits and managing client interactions. Her strategies for handling emails and setting expectations demonstrate her commitment to maintaining a balanced and efficient workflow. Daniel McCraine, the third co-host, contributes his expertise in time management systems. He provides a comprehensive overview of various techniques such as time blocking and prioritization, inspired by methods like the Eisenhower Matrix. Daniel's ability to dissect common productivity pitfalls, like the spiraling effect of email communication, showcases his analytical mind and dedication to helping the audience navigate time effectively. Together, Jennifer, Patricia, and Daniel create an empowering listening experience on "It's The Bottom Line That Matters," guiding their listeners with actionable advice and insights aimed at optimizing time management in both personal and professional settings. Keywords: Time management, soft skills, time vampires, time blocking, Eisenhower window, urgent, productive, getting things done, email, conversation, calendar, 1.7 additional emails, response, mathematic, hard deadline, wrapping up, firm, hours, important, text, timeframe, block of time, morning, noon, end of the day, signature, urgent, respond, creeping up, success, podcast, Daniel McCraine, Patricia Reszetylo

In this insightful episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo dive deep into the art and mindset of delegation—a crucial skill for business owners striving for success. The hosts revisit themes of previous discussions on delegation, emphasizing the necessity of offloading tasks that don't directly add value or fall outside one's area of expertise. Daniel narrates a formative experience from his college years where he successfully delegated responsibilities within his fraternity, leading to outstanding results that exceeded his expectations. This personal anecdote sets the stage for broader discussions on how letting go and trusting others can lead to remarkable outcomes, freeing up valuable time for entrepreneurs to focus on core tasks that drive business growth. Listeners are guided through practical steps for introducing delegation into their business practices, especially if they're approaching it for the first time or are wary due to negative past experiences. Patricia highlights the need for foresight and strategic planning to ensure successful delegation, while Daniel stresses the importance of starting with smaller tasks to build trust and confidence. The episode encourages business owners to explore the strengths and aspirations of their team members, aligning tasks with individual interests and capabilities to maximize efficiency and satisfaction. Through these strategies, the hosts aim to reshape the listener's mindset about delegation, presenting it not just as a necessity but as a vital strategic tool that can significantly enhance both personal and business success. As always, the hosts are ready to provide further insights, inviting listeners to reach out for more information. Keywords: delegation, mindset, delegating tasks, return value, soft skills, accountability, support, team member, experience level, maturity level, planning, foresight, trust, business owner, leadership, delegation strategy, task management, effective delegation, team collaboration, trust building, planning skills, team support, goal setting, delegation effectiveness, time management, skill assessment, communication skills, task distribution, responsibility sharing, work delegation.

In this insightful episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine tackle the pivotal concept of trust within the business landscape. The episode opens with Jennifer posing thought-provoking questions about what trust means in a business context, referencing notable instances where trust was shattered, such as in the cases of Enron and Bernie Madoff. The conversation leads to the exploration of trust breakdowns with personal anecdotes, including challenges Jennifer faced with a cable company. Daniel highlights the introspective dimension of trust, prompting listeners to assess their trustworthiness and consider how an individual's capacity to trust is often influenced by their own actions and past experiences. Patricia adds a compelling angle by challenging the traditional notion of trust, suggesting that sometimes people's histories make their reliability predictable, whether for keeping or breaking promises. Further in the discussion, the hosts emphasize trust's vital role in underpinning business reputations and enabling sustainable growth. They delve into strategies for preserving trust, ranging from clearly defining and adhering to promises made during sales processes to establishing robust tracking mechanisms to ensure accountability. Drawing from Stephen M.R. Covey's influential book "The Speed of Trust," they illustrate how trust operates as a critical social and economic skill, influencing rankings of global economies. The discussion transitions to the broader societal implications of eroded trust, using politicians' broken campaign promises as a parallel to explore the pervasive lack of trust in institutions. As the episode concludes, listeners are encouraged to practice self-reflection and improvement to enhance personal trustworthiness, thereby positively impacting their business endeavors. The hosts invite feedback for further exploration of trust-related topics, leaving the audience with a compelling reminder of the importance of personal integrity and reputation in both personal and professional settings. KEYWORDS: trust, business, success, introspective, supplier, vendor, economy, culture, relationships, growth, promises, credibility, character, flexibility, reputation, untrustworthy, contractors, boundary, politicians, marketing, legacy, institutions, customers, accountability, service, honesty, soft skills, election, introspection, customer service #BusinessTrust #SoftSkills #PodcastEpisode #BusinessSuccess #ItsTheBottomLineThatMatters

Welcome back to "It's The Bottom Line That Matters," where your hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo are dedicated to guiding you toward professional and personal triumphs! In this reflective New Year's Eve episode, we cast the spotlight on effective goal-setting strategies, shaking up the old with a novel twist—championing "STUPID" goals over the traditional SMART goals. The hosts dissect the merits of frequent reviews, urging listeners to set goals on monthly or even weekly schedules to prevent slippage. Jennifer shares her plans for better time management and self-care, while Patricia plots the start of new ventures, exemplifying the proactive approach we champion. Daniel discusses the importance of focusing on core business missions and avoiding enticing yet low-return diversions. Amidst the business talk, expect engaging conversations on the role of trust, with Jennifer offering personal insights from her life experiences, including a candid discussion on trust dynamics post-divorce. The hosts touch on how a "12 week year" goal setting can bring structure and urgency, and there's a nod to Jennifer's participation in a Joint Venture directory, enhancing networking opportunities for you, our loyal listeners. As we blend insightful business advice with light-hearted New Year traditions, including countdowns and ball drops across time zones, our hosts reflect on the year's learnings and express hope for success in the coming months. So, settle in as we bid farewell to the old year and eagerly anticipate the new, all while keeping an eye on the bottom line that truly matters. Happy New Year! Bios: On the "It's the Bottom Line That Matters" podcast, three insightful hosts come together to explore professional & personal success, offering wisdom and humor on a variety of topics. Daniel McCraine, a pragmatic host, shares his expertise in business strategy and goal setting. He draws from personal experiences, like the lesson learned from considering the purchase of a dry cleaning business, to illuminate the differences between running a business and self-employment. His focus is on maintaining alignment with business missions and core activities, while cleverly avoiding distractions such as the alluring "shiny object syndrome." Daniel's approach emphasizes setting realistic goals within one's control, promoting business relationship nurturing as a key strategy. Jennifer Glass brings passion and energy to the podcast, advocating for unconventional goal-setting approaches. She challenges her audience to embrace "stupid" goals over traditional SMART goals, fostering a mindset of bold aspirations. Beyond goal setting, Jennifer emphasizes the necessity of action & accountability, sharing personal goals of improved time management & self-care to prevent burnout. Her personal anecdotes, including reflections on trust derived from her divorce, add depth, bringing both professional advice & personal growth stories to the table. She also provides listeners with free resources, such as a useful Joint Venture directory link, showcasing her commitment to community success. Patricia Reszetylo infuses the podcast with entrepreneurial spirit, sharing her aspirations to start new businesses & secure positive cash flow ventures in the coming year. Her methodical approach includes setting up weekly reminders to evaluate & adjust goals, customized to individual needs. Patricia values reflection through her practice of questioning what worked, what didn't, & what needs to change. Her laid-back personal tradition of sleeping before midnight on New Year's Eve represents her practical yet optimistic view on goal achievement and life balance. Together, Daniel, Jennifer, & Patricia form a dynamic trio, each contributing unique experiences and perspectives on achieving success, cultivating both professional acumen & personal growth as they prepare to welcome a fresh start with the New Year. JVDirectory link: https://bgsi.me/jvd-90

Welcome to another enlightening episode of "It's the Bottom Line That Matters," the podcast dedicated to propelling your business success. In this episode, our insightful hosts—Daniel McCraine, Patricia Reszetylo, and Jennifer Glass—take on the complex topic of flexibility in business. As we navigate through our professional landscapes, the ability to discern when to remain firm and when to be flexible is crucial. Are you the unyielding type, or do you bend like the flappy balloon man outside a car dealership? This episode tackles such questions, offering real-world scenarios that challenge these dynamics, such as dealing with requests for refunds beyond set guarantees and understanding the firm boundaries set by ethics and legality. The discussion also highlights how life's unpredictable events can influence our business decisions and why it's essential to understand where your own limits lie. Our hosts share personal insights and practical advice on finding the right balance, emphasizing that sometimes, maintaining flexibility can be as important as standing firm—especially when extenuating circumstances come into play. Whether you're looking to refine your business SOPs or contemplating how much leniency to allow in client interactions, this episode is packed with valuable advice to help you draw those lines confidently. And as always, we invite our listeners to join the conversation by reaching out to us at itsthebottomline@gmail.com for more tailored discussions. Tune in and elevate your approach to business, because, at the end of the day, being flexible while staying grounded could just be the bottom line that truly matters. Here's to navigating your path to success! Keywords: business flexibility, soft skills, flexibility rules, firm in business, unethical actions, illegal actions, money back guarantee, customer refund, business policies, SOPs, extenuating circumstances, operating procedures, customer satisfaction, ethical business, client potential, refund process, customer approach, business operation, flexibility in business, refund deadline, illegal business actions, unethical business actions, flexible operating, firm operating, return period, flexibility importance, giving flexibility, business strategy, business ethics, refund policy.

Welcome to another insightful episode of "It's the Bottom Line that Matters" podcast, where we are dedicated to helping you achieve success both personally and professionally. Today, we're delving into a critical aspect of personal and business development—receiving feedback. Hosted by Jennifer Glass, Daniel McCraine, and Patricia Reszetylo, this episode builds on our prior discussion on providing feedback by focusing on the other side of the equation: how to solicit and accept feedback effectively. Feedback is a powerful tool for growth and improvement, but it requires us to be open, vulnerable, and discerning. Join us as Daniel highlights the importance of being receptive to feedback and raising the challenge of filtering valuable insights from noise. Who should you trust with your feedback—peers, clients, or mentors? Jennifer shares an impactful story of blind faith in her coach during a business rebrand, illustrating how the source of feedback can shape decisions. The hosts also touch on discerning between solicited and unsolicited feedback and the intricacies of understanding customer reviews versus team feedback. Through candid conversation, we explore how feedback, whether from reviews or direct input, can drive us forward. However, the ability to differentiate constructive criticism from unhelpful comments is vital. Both Daniel and Patricia underscore the need to consider the source and intention behind feedback—examining whether it carries a kernel of truth that could propel you and your business to new heights. As we journey through the strategies for receiving feedback, we invite you, our loyal listeners, to participate in this dialogue. Your input fuels the podcast, allowing us to deliver content tailored to your interests and needs. As we mark five years of episodes, your opinions are invaluable. What do you like? What can we do differently? Share your thoughts as we continue to evolve. So, let's unlock the potential of feedback together and explore how it can lead to striking progress in our personal lives and professional endeavors. Listen in and find out how embracing feedback could be the key component in the formula for success. Bios: Jennifer Glass: Jennifer Glass is a dynamic co-host of "It's The Bottom Line that Matters," a podcast devoted to offering practical advice and strategies for business success. With a strong emphasis on communication and feedback, Jennifer is passionate about helping entrepreneurs navigate the complexities of business growth and personal development. Her expertise in branding and business transformation is evident in her insightful discussions, as she encourages listeners to engage with feedback to drive meaningful change and improve outcomes. Daniel McCraine: As a seasoned host on the podcast, Daniel McCraine brings a wealth of knowledge in personal and business development. He is a staunch advocate for the transformative power of feedback, emphasizing its role in fostering growth and improvement. Daniel's approach is both analytical and empathetic, as he challenges his audience to remain open to constructive criticism while discerning the most valuable insights. His experience empowers listeners to make informed decisions that align with their business goals. Patricia Reszetylo: Patricia Reszetylo is a keen observer and co-host on "It's The Bottom Line that Matters," known for her nuanced understanding of business dynamics. With a focus on the importance of feedback, Patricia offers listeners valuable perspectives on how to utilize feedback for process enhancement and better decision-making. Her practical insights into performance evaluations and customer reviews help guide entrepreneurs in developing robust strategies that cater to their market. Patricia's contributions to the podcast aim to help audiences refine their business practices and achieve sustainable success.

In this insightful episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo dive deep into the art and importance of giving effective feedback in various contexts, ranging from personal experiences to professional relationships. Jennifer begins the discussion with a vivid recount of her troubling experience with a moving company, where her feedback highlighted a range of issues such as lost and broken items. This personal story sets the stage for a broader conversation on the need for feedback that is not only honest but also actionable. Daniel emphasizes the importance of including actionable items in feedback, whether it is positive or negative, to ensure it serves as a catalyst for improvement. The episode also explores the complexity of feedback, including instances where it may not be well-received or applicable. Patricia brings to light the idea that sometimes feedback serves more as a warning to others rather than a tool for direct change, particularly when addressing businesses that may not have targeted their ideal clients. She also notes the importance of discerning when feedback is genuinely sought versus when it is merely fishing for compliments. Daniel offers valuable resources for listeners eager to improve their feedback skills, recommending books like "Crucial Conversations" and "Thanks for the Feedback," which provide structured approaches to handling difficult conversations and feedback scenarios. This episode is an essential listen for anyone looking to harness the power of constructive feedback to foster growth and positive change, whether in personal or business settings. Keywords: feedback, success, business, review, moving company, actionable items, good feedback, bad feedback, negative feedback, influence, warning, correct client, marketing, right clients, wrong clients, helpful feedback, receiving feedback, give feedback, receiving reviews, feedback importance, difficult conversations, Crucial Conversations, Thanks for the Feedback, feedback methodology, team members, staff feedback, feedback session, giving employees feedback, training course, process

In this engaging episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo dive into the crucial role curiosity plays in fostering business success. They discuss how business owners can utilize a curious mindset to gain deeper insights into their clients' needs, which in turn can lead to stronger customer relationships and enhanced service. By being intently curious, business owners can better anticipate customer desires, tailor their offerings, and ultimately drive more meaningful interactions. The hosts emphasize the importance of data analytics, examining customer purchasing patterns, and remaining open to new ideas, showcasing how a curious approach can lead to significant business innovation and growth. The discussion broadens to consider the various contexts in which curiosity might be applied, such as contrasting its role in a retail environment like a convenience store with that in a more specialized setting like fashion retail. Additionally, the hosts share strategies on how to cultivate curiosity as a skill, encouraging listeners to challenge assumptions, ask questions, and envision alternative uses for commonplace items—viewing these as exercises in creativity. Patricia shares a personal anecdote illustrating the process of solving a problem through curiosity, showing how it can lead to practical and efficient solutions. Ultimately, the episode concludes with an invitation for listeners to reach out via email for deeper exploration and to share their experiences, underscoring the podcast's commitment to guiding business owners on their journey to success through curiosity. Keywords: curiosity, business owner, customer, client, success, curiosity as a skill, data analytics, retail business, convenience store, data, clients and customers, relationships, interact with customers, sell a suit, sell a dress, sell a refrigerator, match need to purchase, purchase, curiosity in business, data-driven decisions, business growth, explore customer needs, increase skills, creative thinking, questioning assumptions, retail strategy, serving customers, product demand, customer interaction, skill development.

Welcome back to another engaging episode of "It's The Bottom Line That Matters." Today, your hosts Daniel McCraine and Patricia Reszetylo are here to guide you through an insightful discussion on a topic that's pivotal for both personal and professional development: responsibility. With our regular host Jennifer unavailable as she navigates the challenges of moving, Patricia and Daniel are taking the helm to delve into what it means to elevate your responsibility game. In today's episode, we explore why taking on more responsibility can be a game-changer for your career, whether you're an ambitious professional looking to climb the corporate ladder or a business owner striving to grow your enterprise. As we bounce ideas back and forth, we examine the skills necessary to become a more responsible individual, such as delegating wisely, maintaining oversight, and enhancing crucial traits like proactivity and attention to detail. But we're taking it even deeper. We unravel a thought-provoking quote suggesting that "enlightenment means taking full responsibility for your life," prompting us to ponder how responsibility transcends mere tasks and ventures into the realm of taking ownership of our lives, past and present. Join us for this exploration filled with personal anecdotes and reflective insights on how responsibility intersects with control, influence, and personal growth. We'll touch on how learning new skills can open up areas for more responsibility, and share how sometimes stepping into new responsibilities can be a catalyst for skill development. Strap in for a journey that highlights the importance of expanding your responsibility as a means to foster growth, build character, and create new opportunities. If this resonates and sparks your interest, remember to let us know if you'd like to take these discussions to even deeper levels. Let's dive in! Keywords: Podcast, Daniel McCraine, Patricia Reszetylo, Jennifer R Glass, Moving, Soft skills, Responsibility, Career growth, Business owner, Enlightenment, Full responsibility, Changing events, Influence, Ownership, Control, Communication, Personal growth, Skill development, Delegating, Team management, Leadership, Sales training, Upskilling, Work environment, Character growth, William Blake, Frustration, Self-improvement, Skills necessary, Series, Responsible person. Speaker Bios: Patricia Reszetylo is a thought leader who inspires others to navigate life's frustrations with a proactive mindset. Her philosophy centers on the idea that while we often feel powerless in certain situations, there is always a way to exert influence and foster change. Through her journey, Patricia encourages taking responsibility for one's circumstances as a means to discover pathways to transformation and improvement. Emphasizing that understanding this concept is an ongoing journey, she invites others to join her in exploring how to make impactful changes in their lives. Daniel McCraine steps in as a guest host for a special episode, smoothly filling in due to Jennifer's absence as she navigates the challenges of moving house. With a calm and collected demeanor, Daniel joins Patricia to delve into the ongoing series on enhancing soft skills. Together, they focus on discussing the essential skills needed to be a responsible individual, bringing insightful perspectives and valuable tips to the audience. Despite the unexpected change, Daniel's adaptability and keen understanding of personal development topics make for an engaging and informative discussion, proving his capability and expertise in the field.

Welcome to another engaging episode of "It's The Bottom Line That Matters" podcast, your go-to resource for achieving business success! In today's episode, our insightful hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo unpack the nuanced world of humor in the workplace. As we continue our conversation on essential soft skills, we delve into how different types of humor—from dry to uniquely personal—can significantly influence our interactions with employees, customers, and the market at-large. Join us as Daniel lightens the mood with a whimsical tale about giving an elephant for a room, and Patricia shares her fondness for dry humor with an amusing meme anecdote. The episode explores crucial considerations on how humor shapes workplace dynamics, including the potential pitfalls of crossing lines in sensitive scenarios. We'll discuss how being mindful of context, audience, and intention can help maintain positivity and respect in professional settings. Moreover, our hosts tackle the art of self-deprecating humor and how it can be a safe harbor for injecting laughter without risking offense. We also emphasize the importance of not taking oneself too seriously, even in challenging business situations, to foster a resilient and approachable work culture. Whether you're a leader looking to infuse more lightheartedness into your team or simply curious about the do's and don'ts of workplace humor, this episode provides valuable insights and practical takeaways. Remember, understanding your comedic boundaries and knowing your audience can make all the difference. If you find yourself wanting to explore this topic further or even share a few of your own jokes, reach out to us at itsthebottomline@gmail.com. Here's to your continued success through thoughtful and well-timed humor! Bios: Jennifer Glass is a dynamic individual known for her multifaceted sense of humor, ranging from dry to uniquely personal. Her humor plays a pivotal role in her professional relationships and the perception of her in the marketplace. Jennifer's interactions with her team, customers, and colleagues are often characterized by her ability to infuse humor into her communication, impacting how she is perceived and valued in her industry. This distinctive trait sets her apart, leaving a memorable impression on everyone she engages with. Whether engaging in light-hearted banter with her colleagues like Daniel and Patricia, or infusing humor into customer interactions, Jennifer's wit is an integral part of her professional identity. Daniel McCraine is a thought leader whose insights on communication mishaps have resonated with audiences across various platforms. Known for addressing the challenges of humor in marketing and communication, McCraine highlights the fine line between creativity and inappropriateness. He frequently explores how organizations often do not recognize the missteps in their messaging until after they face public backlash, emphasizing the importance of being mindful and measured in real-time interactions. McCraine's work encourages individuals and businesses to reflect on their communication strategies to avoid potential pitfalls. Patricia Reszetylo is a speaker and advocate for humor in the workplace, championing the use of self-deprecating humor as a means to foster a positive and inclusive environment. Through her presentations, Patricia emphasizes the importance of directing humor towards oneself to minimize the risk of offending others, highlighting how self-reflective jokes can create a more welcoming atmosphere. With a focus on balancing wit and sensitivity, Patricia inspires her audience to embrace humor as a tool for connection and increased workplace morale.

Welcome to a captivating episode of "It's The Bottom Line That Matters," where our dedicated hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo dive into the intriguing world of leadership through the lens of persuasion and influence. As the trio explores the fine line between influencing others and venturing into manipulation, they draw parallels from recent elections, where public figures skillfully navigated the realms of influence while teetering on manipulation. Throughout the discussion, Daniel emphasizes the dual importance of character and actions in crafting effective leadership. Jennifer enriches the conversation by invoking historical examples like JFK's Camelot era, illustrating the profound effect of leadership done right. Meanwhile, Patricia offers personal narratives, particularly how raising children on the autism spectrum taught her the power of clarity in communication, a lesson she now applies to her business dealings. This episode is a treasure trove of insights into how leaders, whether in a corporate boardroom or at home with family, can harness the power of ethical influence to foster trust and motivate others. Balancing vision with effective execution and understanding with empathy, our hosts provide listeners with actionable advice on cultivating leadership that truly matters. As always, we invite you to reach out to us at itsthebottomline@gmail.com for any thoughts or if you're eager for a deeper exploration of these vital topics. Here's to empowering your leadership journey and driving your success forward! Patricia Reszetylo is a dedicated and insightful mother, deeply attuned to the unique needs of her children, both of whom are on the autism spectrum. Her approach to parenting emphasizes clear and direct communication, recognizing the importance of specificity over metaphorical language. Through her experiences, Patricia has gained an understanding of the essential role of emotional intelligence and effective communication in nurturing relationships. Her commitment to adapting her communication style ensures her children can better interpret and respond to the world around them. Patricia's journey reflects a profound awareness and adaptability, qualities that define her approach to parenting and connecting with others. Jennifer Glass is a dedicated podcast host who is passionate about empowering individuals with the skills needed for success. As a co-host of "It's the Bottom Line That Matters," Jennifer and her colleagues, Daniel and Patricia, explore essential soft skills such as leadership, providing their audience with valuable insights in an accessible way. Jennifer's commitment to making a difference is evident, as she encourages listeners to engage and express interest in more in-depth explorations of the topics discussed. Always eager to help others grow, Jennifer invites feedback and inquiries, fostering a supportive and engaging community around the podcast. Daniel McCraine is a dedicated leadership consultant specializing in character and actions as the core components of effective leadership and influence. Through his work, Daniel emphasizes the importance of integrating personal integrity with decisive action. He believes that while many may admire a leader's ability to accomplish tasks, it is the combination of strong character and practical implementation that truly defines impactful leadership. By focusing on these areas, Daniel helps his clients harness their potential to inspire and mobilize others, fostering environments where genuine influence and sustainable success thrive. Keywords: Leadership, soft skills, influence, persuasion, manipulation, election, candidates, media, fear, democracy, business, customers, motivate, family, character, actions, vision, flaws, leadership influence, JFK, Camelot, civil rights movement, personal influence, communication, emotional quotient, autism spectrum, specificity, business communication, vagueness, expectations, success.

Welcome to another deep dive into personal and professional development on "It's The Bottom Line That Matters." Today, hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo take you on a journey through the intricate world of conflict management. As we find ourselves in an era marked by division and tension, honing our ability to manage and mediate conflicts is more important than ever—not just in our workplaces but also within our families and communities. In this episode, we explore the dynamics of conflict: from identifying its root causes to employing effective de-escalation strategies. Our conversation centers around understanding how emotional intelligence can be your ally in defusing heated situations and how simple strategies, like defining terms and recognizing unmet needs, can prevent misunderstandings from snowballing into larger issues. Drawing from personal anecdotes and professional experiences, the hosts offer a practical perspective on negotiating through conflicts while maintaining respect and empathy. Additionally, we touch on the importance of addressing these conflicts through lenses of love and respect—concepts that may seem simple but are often the crux of our interpersonal interactions. Whether it's interactions with an irate customer or a spouse who knows exactly which buttons to push, this episode is packed with insights to equip you with the confidence to navigate conflicts more smoothly. Join us as we scratch the surface of these essential skills, with an open invitation to delve deeper in future episodes. If you're keen on further exploration of these topics, we encourage you to reach out to us at itsthebottomline@gmail.com. Tune in and equip yourself with the tools that truly make a difference at the bottom line, enhancing your journey to success in every facet of life. Keywords: Conflict mediation, conflict management, conflict resolution, emotional intelligence, team dynamics, client relationships, employee relationships, family dynamics, forgiveness, releasing anger, de-escalation, negotiation, heated conversation, customer service, unmet needs, love and respect, effective communication, negotiation skills, soft skills, learning skills, escalated conflict, understanding conflict, surface level conversations, deeper conversations, podcast episode, emotional involvement, irate customer, method of negotiation, peace of mind, podcast feedback.

In this compelling episode of "It's the Bottom Line That Matters," hosts Jennifer Glass and Patricia, alongside Daniel, delve into the critical issue of mental health among small business owners. The episode kicks off with an open acknowledgment of the struggles that many entrepreneurs face, including feelings of loneliness, heightened anxiety, and creeping depression, as they navigate the pressures of business ownership. Jennifer candidly shares her personal experience of being akin to the relentless bunny from battery commercials, tirelessly going until she inevitably hits a wall. This metaphor serves as a stark reminder of the importance of recognizing personal limits and the need to recharge. The discussion broaches the surface-level impact of depression, touching on how feelings of hopelessness and lethargy can significantly hinder decision-making and business operations. The dialogue transitions into practical strategies to address these mental health challenges, emphasizing the value of having a support system. Both Daniel and Patricia discuss the importance of speaking with a trusted confidant, be it a therapist, family member, or friend, to help process and alleviate overwhelming emotions. Daniel stresses the necessity of externalizing emotions rather than repressing them, as unresolved feelings can grow more potent if left unchecked. Additionally, the hosts explore the role of emerging technologies, such as mental health-oriented chatbots, which can provide a modern form of support and reflection. Throughout the episode, the emphasis on proactive communication and self-awareness is clear, offering listeners actionable insights into managing mental health in the entrepreneurial context. This episode not only highlights the pervasive issues of mental well-being within the business community but also serves as a call to action for ongoing conversation and support, inviting listeners to engage further by reaching out with questions and discussion topics for future episodes. Keywords: mental health, entrepreneurs, depression, anxiety, emotional intelligence, emotional quotient, World Mental Health Awareness Day, loneliness, working from home, office environment, mental health awareness, business owner, hopelessness, lethargy, therapist, counselor, spouse support, business challenges, triggers of depression, bipolar emotions, business decisions, client relationships, business growth, sabotage, contentment, emotional management, small business challenges, navigation of emotions, energy levels, surface level conversation

In this enlightening episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo venture into the essential topic of emotional intelligence (EI), or emotional quotient (EQ), discussing its impactful role in a variety of settings. The episode opens with Daniel McCraine explaining the concept of emotional intelligence, highlighting its importance in being aware of and understanding emotions—both in oneself and in others. He discusses how emotions can influence behaviors, sometimes even overpowering logical reasoning, and stresses the necessity of recognizing when emotions are driving actions. This understanding is key not only to personal development but also to enhancing business relationships and improving workplace dynamics. The conversation takes a personal turn with Patricia Reszetylo sharing her experience of evolving her emotional intelligence skills. She recounts how, after growing up with limited EI examples from adults, professional training helped her develop better emotional management and improve her personal and professional interactions. Her story underscores a critical takeaway of the episode: emotional intelligence is a learnable and improvable skill. The hosts emphasize the significance of EI in fostering successful human relations and urge listeners to reflect on their own emotional intelligence. They invite the audience to engage further by expressing interest in a deeper exploration of this topic and provide resources such as books by Daniel Goleman and Travis Bradbury for those eager to explore the subject further. As they wrap up, the hosts encourage listeners to contact them with feedback and inquiries via email, reaffirming their commitment to exploring topics that resonate with their audience. Keywords: emotional intelligence, EIQ, soft skills, public speaking, communications, empathetic, emotional quotient, emotions, behavior, logical side, emotional side, negative emotions, positive emotions, understanding emotion, team members, family, friends, win arguments, conscience, confidence level, emotional quotient scale, character flaw, head injury, Richard Bandler, hypnosis, persuasion engineering, human relations, Daniel Goleman, emotional intelligence book, Travis Bradbury, Gene Graves

In this lively episode of "It's the Bottom Line That Matters", hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine explore the power of humor and personality in social media marketing. Jennifer kicks off the discussion by unveiling how humor can be a game-changer in advertising, referencing a clever campaign from a well-known chicken restaurant. She underscores the significance of body language in video presentations, mentioning how gestures and expressions can enhance or undermine your message. Further, she probes Daniel about his unique approach to incorporating humor in his live videos, encouraging the adoption of personal style and quirks to capture audience attention. Patricia joins the conversation, sharing her experience with consistent live video marketing and how she plans to infuse humor and personality into her restaurant's social media strategy, creating a blend of professional and lighthearted content. As the episode progresses, the hosts delve deeper into practical techniques and creative ideas for adding a humorous touch to social media. Jennifer suggests the use of blooper reels and shares an anecdote about an unexpected viral social media post. The conversation shifts to the importance of using platforms like Zoom or OBS to spice up video presentations with virtual backgrounds, pre-planned graphics, and even funny elements like avatars and filters. Daniel chimes in with his transition to live video formats across LinkedIn, Facebook, and YouTube, driven by his wife's feedback to make his content more relatable and less formal. Throughout the episode, the hosts stress the essential nature of understanding your audience, avoiding assumptions about their knowledge, and making your content as inclusive and comprehensible as possible. Tune in for a rich dialogue on leveraging humor and authenticity to stand out on social media and turn viewer engagement into meaningful business outcomes. KEYWORDS: humor in marketing, body language in videos, video presentations, humor in live videos, engaging viewers, humor in public speaking, self-deprecating jokes, motivational speaker Les Brown, pre-planned laughs, blooper reels, viral social media posts, unique personalities, social media engagement, converting social media attention, live video content, unscripted videos, spontaneous broadcasting, simplifying communication, key performance indicators, consistent video marketing, cooking demonstrations, restaurant marketing, engaging content, talking fish promotion, Instagram marketing, image-heavy social media, Linktree for Instagram, LinkedIn client connections, Facebook group memberships, diverse content strategies

Hello and welcome to another episode of "It's the Bottom Line That Matters" podcast, where we are dedicated to your success. Today, our dynamic trio of hosts—Jennifer Glass, Daniel McCraine, and Patricia Reszetylo—take a deep dive into the world of creativity and its pivotal role in business. In this episode titled "2024 - Creativity," we explore the various facets of creativity, from problem-solving and marketing to client acquisition and beyond. How can you unlock the full potential of your creativity to drive innovation and success in your business? Our hosts offer a wealth of insights and practical tips to help you do just that. Join us as Patricia highlights the importance of aligning your creative tasks with your biorhythms, ensuring you're at your peak when tackling innovative projects. Jennifer introduces the concept of using biomarkers and understanding personal productivity peaks, supported by insights from expert Christy Kilcop. Daniel shares fun and engaging activities designed to stretch your creative muscles, like reimagining the uses of a common paper clip or finding connections between unrelated objects. You'll also hear about thought-provoking strategies like Dan Kennedy's advice on seeking innovation outside your industry and how to tackle seemingly impossible ideas by continuously asking "how." Patricia further enriches the conversation with innovative brainstorming techniques and the power of allowing your subconscious to work on problems while you sleep, illustrating how unrelated knowledge can suddenly become relevant in unexpected ways. This episode is a treasure trove of techniques to push past creative blocks, fostering an environment where imaginative thinking flourishes and translates into tangible business growth. If you've ever found yourself asking, "How do I make this idea work?" or struggled to see beyond the conventional, this is the episode for you. So sit back, relax, and get ready to enhance your creative skills with real-world examples, insightful anecdotes, and expert advice. This is "It's the Bottom Line That Matters," and today, we're proving that when it comes to business success, creativity is the key. Here's to your success! Keywords: creativity in business, problem solving, getting clients, marketing creativity, presentations, business humor, increasing creativity, imagination in business, improving creativity, soft skills, biorhythm, productivity schedule, energy levels, Dan Sullivan, creative tasks, work week, taking breaks, focusing energy, biomarkers, hormones, morning productivity, afternoon productivity, mid afternoon slump, innovation in business, creativity exercises, brainstorming, business ideas, unrelated industry ideas, adapting ideas, pet rocks, ant farms, business success

In this compelling Q&A episode of **"It's the Bottom Line That Matters"**, host Jennifer Glass is joined by business experts Patricia Reszetylo and Daniel McCraine to address a host of listener-submitted questions aimed at ensuring a successful Q4 and an even better start to the new year. The episode kicks off with a detailed discussion on networking strategies, dissecting why some individuals fail to gain traction despite attending numerous events. Daniel emphasizes the significance of follow-ups, noting that the true potential of networking materializes in post-event interactions. The dialogue also touches on realistic expectations and the need for persistence, with Patricia and Daniel sharing anecdotes that highlight the long-term nature of relationship-building. The conversation then transitions to the intricacies of purchasing a business. Daniel, drawing from his experience as a business broker, helps unravel the complexities involved in buying an existing business. This segment covers essential due diligence steps, from assessing financial viability to understanding customer retention risks, and explores effective strategies for managing ownership transitions. Listeners get practical advice on the importance of personal introductions and continuity in customer relationships. Additionally, the episode offers a thorough exploration of pricing strategies tailored to both product-based and service-oriented businesses. Jennifer, along with Daniel and Patricia, demystify the concept of price elasticity, elucidating how businesses can find the optimal price point that aligns with market expectations while still delivering value. They caution against the dangers of underpricing and provide concrete examples of how proper pricing can significantly impact business growth. The enrichment doesn't end there; Patricia shares an interesting anecdote about her sister's surprising success with pricing adjustments in a niche market. Wrapping up, Jennifer encourages listeners to keep their questions coming, promising continuous value and support through these insightful discussions. This episode, packed with actionable advice and real-world insights, is an invaluable resource for anyone looking to navigate the complexities of networking, business acquisitions, and pricing strategies. KEYWORDS: networking, business networking, follow-up, sales follow-up, Q4 planning, next year planning, networking events, networking strategies, business success, client acquisition, business relationships, effective networking, networking tips, business ownership, buying a business, due diligence, business transition, pricing strategies, pricing elasticity, service pricing, product pricing, cost analysis, market pricing, competition pricing, perceived value, price shoppers, business value, customer relationships, subcontractor, business broker

In this enlightening episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo embark on an in-depth discussion about the critical soft skill of active listening. Jennifer kicks off the conversation with a thought-provoking anecdote from her time with New Jersey's Juvenile Conference Committee training, where the notorious Abbott and Costello "Who's on First?" skit underscored the importance of attentive listening. The hosts collectively unpack the concept, outlining how genuine listening can significantly enhance personal and professional relationships. They stress that actively listening involves not just hearing the words but also deciphering the underlying messages and emotional undertones. The hosts provide a wealth of practical advice on how to hone this essential skill across different scenarios, including networking events, sales pitches, and client meetings. They discuss the pitfalls of multitasking and the importance of eliminating distractions to remain genuinely present in conversations. Daniel and Patricia share their tactics, such as taking notes strategically without breaking the flow of dialogue and addressing the oft-missed verbal and non-verbal cues. The conversation extends to the importance of maintaining the right mindset, being open to what is being communicated, and focusing on what is not being said as much as what is. By the end of the episode, listeners are equipped with actionable tips and a deeper understanding of how to utilize active listening to foster more meaningful and productive interactions. KEYWORDS: active listening, Jennifer Glass, It's the Bottom Line That Matters podcast, success, soft skills, paying attention, multitasking, networking meetings, sales conversations, client meetings, juvenile conference committee, New Jersey judiciary, Abbott and Costello, who's on first, eye contact, distraction, powerful questions, consulting, preschool advice, business conversations, employee conversations, mindset, taking notes, Zoom meetings, listening tools, nutrition and focus, exit planning, family conversations, professional development, client relationships, note-taking strategies

REMINDER: Don't forget to ⁠reserve your spot⁠ on our "Ask Us Anything" session at 1 PM EDT on Monday, September 30, 2024 where you can get all of your questions answered for a terrific 4th quarter and an amazing 2025! Welcome back to another insightful episode of "It's The Bottom Line That Matters" podcast! Today's topic is a must-listen for anyone looking to improve their public speaking and communication skills. We understand that for many, the prospect of delivering a speech can be more terrifying than being in the audience for a funeral! But the reality is, whether you're presenting to a large audience or just introducing yourself at a networking event, mastering the art of communication is crucial for success. In this episode, hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine discuss the importance of public speaking and effective communication in the business world. They will share practical tips on how to overcome the fear of speaking in front of a group, the value of continuous learning and training, and why even seasoned speakers can benefit from honing their skills. You'll hear about the pitfalls of overusing technology like PowerPoint and the significance of body language and vocal modulation in keeping your audience engaged. Jennifer will share her personal experiences and the substantial investments she's made in her speaking training, emphasizing the importance of not putting your audience to sleep. Patricia and Daniel will also provide insights on improving written communication, especially in emails, and how to avoid common pitfalls that lead to miscommunication. To wrap it up, Jennifer introduces a fantastic resource—a free webcam workshop by Gary Rogers—that will help you shine in virtual meetings and online networking events. This episode is packed with valuable advice to help you speak confidently and communicate effectively, so don't miss out. Let's dive in and transform the way we connect with our audiences! Keywords: public speaking, communication, business owners, networking groups, sales presentations, presentation skills, eye contact, speaker training, PowerPoint, audience engagement, effective communication, email crafting, body language, tone of voice, public speaking training, speaker confidence, presentation delivery, professional communication, webinar, networking event, live show, videographer, communication skills, storytelling, email etiquette, client communication, Oxford comma, grammar mistakes, business meeting, webcam workshop

In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine delve into the intricate world of marketing and the critical factors that contribute to its success. They emphasize the significance of considering return on investment and target audience when crafting marketing strategies, underlining the need to track key performance indicators to evaluate success. The conversation evolves to highlight the role of branding in maintaining a cohesive company image and controlling how a business is perceived in the vast landscape of communication. Drawing from real-world examples such as Anheuser Busch's poignant September 11th tribute ad at Liberty State Park and Visa's Olympic ads, the hosts dissect the differences between public service announcements, branding messages, and traditional marketing, while stressing the importance of evoking customer action in response to advertising. The episode culminates with a discussion on the impact of information overload and the value of understanding the mindset of the target audience in the digital age of marketing. Listeners are taken on a journey through the nuances of effective marketing, from the avoidance of spammy content to the leverage of unique selling points and the power of connecting with consumers on a personal level. Through engaging dialogue and real-life anecdotes, Jennifer, Patricia, and Daniel illustrate the importance of creating marketing content that not only attracts the ideal audience but also enriches their lives, resonating with their thoughts and emotions. As they reflect on the ever-evolving marketing landscape, the hosts leave listeners with insightful perspectives on navigating the complex world of marketing in the face of overwhelming marketing messages and the quest to capture and hold the attention of modern-day consumers. Keywords: Return on investment, Target audience, Marketing strategies, Key performance indicators, Customer preferences, Branding, Company image, Communication, Anheuser Busch, Budweiser, Clydesdale horses, September 11th tribute ad, Liberty State Park, Public service announcements, Branding messages, Traditional marketing, Visa, Olympic ads, Customer action, Super Bowl ad, QR codes, Calls to action, Fundraising partnership, St. Jude, Space travel, Data bombardment, Social media marketing, Spammy content, Buyer journey, Ideal audience, Information overload, Captioning in videos

Don't forget to reserve your spot on our "Ask Us Anything" session at 1 PM EDT on Monday, September 30, 2024 where you can get all of your questions answered for a terrific 4th quarter and an amazing 2025! Welcome back to "It's the Bottom Line That Matters," where we tackle the crucial aspects of business success. In this episode, Patricia and Jennifer delve into the complex realm of working with investors. Whether you're seeking funds for a startup or a new venture, understanding the dynamics of investor relationships is vital. Patricia and Jennifer draw from their personal experiences and provide valuable insights on strategies for engaging with potential investors, negotiating terms, and determining appropriate financing options. From distinguishing between debt and equity financing to planning exit strategies, this episode sheds light on the multifaceted world of investor partnerships. So, sit back, tune in, and gain valuable knowledge on navigating the intricacies of working with investors in this insightful and engaging episode. Keywords: podcast, investors, soliciting funds, business, high ticket sales, conversation, debt financing, equity financing, equity percentage, majority control, board of directors, investment, venture capital, series a, series b, IPO, exit strategy, real estate, cash flow, multifamily property, public offering, revenue, business, America's Real Deal, equity crowdfunding, independent stock market, securities and exchange commission, accredited investors, financial adviser, attorney

In this enriching episode of It's the Bottom Line That Matters podcast, hosts Jennifer Glass and Patricia Reszetylo venture into a compelling exploration of the concept of "thinking bigger" for entrepreneurs and business owners. With a blend of engaging storytelling and insightful expertise, they unravel the multifaceted layers of this thought-provoking topic, offering a comprehensive understanding of how to approach grand visions and aspirations. Listeners are invited on an illuminating journey, as Jennifer and Patricia expound upon the significance of deconstructing monumental ideas into more manageable components. Their emphasis on seeking diverse perspectives and garnering invaluable market feedback underscores the pivotal role of understanding the potential impact of thinking bigger. Through relatable anecdotes and astute observations, they seamlessly guide entrepreneurs in introspectively assessing their own business trajectories, with a keen focus on realizing ambitious goals within an 18-month timeframe. The hosts artfully dissect the strategic, critical, operational, and financial considerations intertwined with the process of thinking big, presenting a holistic framework for entrepreneurs to navigate the complexities of turning visionary aspirations into tangible and feasible outcomes. This captivating episode promises a treasure trove of actionable insights and invaluable guidance, serving as a compass for business professionals seeking to elevate their ventures with heightened acumen and strategic foresight. Join Jennifer and Patricia as they weave a tapestry of wisdom, offering a roadmap for entrepreneurs to chart their course toward success. Stay tuned for a thought-provoking and enriching exploration, as the hosts illuminate the pathways to thinking big and translating ambitious goals into measurable and impactful achievements. Please join us live for our "ask us anything" session on September 30th at 1:15 PM Eastern. Reach out to us by leaving us a review or comment asking us to include you in our audience and we'll get in touch!

In this episode of "It's the Bottom Line That Matters" podcast, our hosts engaged in a dynamic conversation centered around a fundamental business concern: "Am I working hard on the right things?" Jennifer, Daniel, and Patricia dove deep into the intricacies of strategic planning, priority management, and effective execution in the context of professional endeavors. Daniel offered a strategic perspective, emphasizing the importance of aligning tasks with overarching business objectives and using the acronym "WIN" (What's Important Now) as a guiding principle to ensure that his efforts are consistently focused on what truly matters. He underscored the necessity for small business owners to make decisions that propel their businesses forward while acknowledging the plethora of tasks vying for their attention. Patricia echoed this sentiment, highlighting the significance of periodic self-realignment and the need to distinguish between tasks that advance strategic goals and those that amount to mere "busy work." She emphasized the criticality of identifying tasks that only the individual can effectively tackle and delegating or scheduling the others appropriately. The hosts delved into the concept of the "incomplete list," a term coined by Jennifer's coach, James Malinchak, which challenges the traditional notion of a to-do list and encourages constant reflection and reprioritization. They expounded on the idea of focusing solely on the top priority, as advocated by Warren Buffett, to maximize productivity and drive results. Throughout the episode, the hosts dished out an array of actionable insights, life hacks, and practical tips for aligning one's efforts with strategic objectives, making informed task-related decisions, and leveraging accountability to ensure continuous forward momentum. If you're a business owner, entrepreneur, or professional seeking to elevate your productivity and ensure that your efforts are channeled effectively, this episode is a treasure trove of wisdom. Tune in for an enriching discussion that promises to equip you with invaluable tools to work smarter, not just harder, in pursuit of your professional goals. Keywords It's the Bottom Line That Matters, podcast, strategic planning, business, working hard, working smart, small business owners, prioritization, busy work, accountability, strategic choices, bucket list, success, live program, studio audience, information, strategic plan, high priorities, tasks, acronym, WIN, strategy, to do list, James Malinchak, incomplete list, Oracle of Omaha, Warren Buffett, top ten goals, resource, accountability, ask us anything program

In this insightful episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine dive deep into the critical topic of strategic planning for business longevity. The conversational exploration delves into the fundamental question of what business owners and entrepreneurs envision for the future of their enterprises, spanning short-term goals to the grand aspirations that unfold over a time frame of 10 years. Listeners are welcomed into a dialogue that sheds light on essential aspects of strategic planning, including the necessity of dedicated time for drafting comprehensive plans, the multi-tiered approach to strategizing for different time horizons, and the distinct role of strategy versus goals in the pursuit of long-term success. Through their candid exchange, the hosts provide valuable takeaways on anticipating and mitigating potential risks, the importance of flexibility in implementing plans, and the real-world application of strategic planning principles. Furthermore, by sharing their personal perspectives on where they see their own businesses in the next 3 years, the hosts underscore the practical relevance of strategic planning to the everyday realities of entrepreneurship. This episode serves as a beacon of guidance for business owners, offering strategic insights and actionable advice for charting a course toward sustained growth and adaptation in an ever-evolving business landscape. KEYWORDS: business owners, entrepreneurs, strategic planning, long-term vision, company growth, future forecasting, business plan, SMART goals, strategy, goal setting, contingency planning, business continuity, risk factors, legislative risk, pandemic, health issues, expansion, staffing, sales, property management, franchise, licensing, group mentoring, reviews, payment processing, marketing, bank relationships, live audience program, success REMINDER: If you'd like to be a part of our live studio audience in September 2024 as we take YOUR questions live and help you figure out what to do for your business, please reach out to us at jennifer@bgsillc.com and let us know that you're interested in being a part of our audience. We'll send you the details once we have the date finalized

In this episode of the "It's the Bottom Line That Matters Podcast", Patricia and Daniel engage in an in-depth exploration of the critical issue of succession planning and building a resilient small business. Drawing from their own experiences and insights, they stress the significance of identifying and nurturing key individuals within a business who play pivotal roles in its operations and success.The discussion revolves around the potential challenges and consequences of key personnel leaving unexpectedly, shedding light on the vital need for contingency plans and developing a pool of capable individuals who can seamlessly step into essential roles. Patricia candidly shares her journey of starting a restaurant and underscores the importance of training and empowering her team to eventually take on key responsibilities. Complementing this, Daniel provides valuable perspectives on helping clients systematize processes and empower their leadership team, thereby ensuring the smooth functioning of the business even in the absence of the founder or critical team members. Throughout the episode, they emphasize the value of involving key team members in leading the organization and the imperative nature of intentional delegation and empowerment. The hosts provide practical strategies and thought-provoking insights, compelling listeners to contemplate and implement succession planning measures within their own businesses. By the end of this engaging episode, listeners will gain a profound understanding of the paramount need to prepare their businesses for continual success, regardless of who occupies key positions. So, grab a cup of coffee and immerse yourself in this compelling conversation about ensuring the continuity and resilience of your business. KEYWORDS: small businesses, key employees, key people, business survival, employee capacity, leadership, delegation, systematization, training, empowerment, employee retention, business development, leadership development, replacing key employees, organizational leadership, leadership roles, management layers, business sustainability, business growth, business operations, business owner, business leadership, employee well-being, employee feedback, team management, business empowerment, business efficiency, business delegation, business succession planning, business strategy

In this episode of "It's the Bottom Line That Matters," hosts Patricia Reszetylo and Daniel McCraine engage in a profound conversation about the vital role of key individuals within small businesses. The hosts candidly share personal experiences and insights into the impact of key personnel on a business's day-to-day operations, particularly the challenges that arise when a key team member is unexpectedly absent. With a practical and empathetic approach, they emphasize the significance of identifying, nurturing, and creating a succession plan for key talents, ensuring that the business can continue to thrive even in transitions. Throughout the episode, Patricia and Daniel stress the need for small business owners to be intentional in their delegation, empowerment, and communication with key team members. They highlight the importance of fostering an environment where key individuals are not overwhelmed with responsibilities, and instead, are given the support and training needed to effectively grow into leadership roles. The hosts provide actionable strategies and examples for assessing the capacity and potential of key people, underlining the proactive approach necessary to ensure the sustained success and resilience of the business. With a focus on fostering professional growth and equitable distribution of responsibilities, this episode serves as a valuable resource for small business owners navigating the dynamics of key personnel management.

Welcome back to "It's the Bottom Line That Matters," where we delve into the vital elements of business success. In today's episode, our hosts, Jennifer Glass, Daniel McCraine, and Patricia Reszetylo, dive into the intriguing question, "Can my business survive without me?" They explore the concept of creating a business that can run effectively without the constant presence of the owner, stressing the significance of systematizing operations. Throughout the episode, Jennifer, Daniel, and Patricia tackle the practicalities of setting up these systems and ensuring they are followed consistently. They highlight the value of obtaining expertise to design and implement these vital systems. Additionally, they provide insights into measuring results, offering rewards and consequences to enforce adherence to established systems. Their discussion touches upon the importance of written systems, emphasizing the need to document processes to facilitate knowledge transfer and reduce ambiguity in operational procedures. From setting up systems to managing the behavior of employees within these structures, our hosts share valuable insights and practical tips for business owners looking to empower their key employees and build a business that can thrive independently. Tune in to gain valuable strategies and learn how to structure businesses for maximum efficiency. If you're curious about empowering key employees and ensuring the sustained success of your business, this episode is an absolute must-listen! KEYWORDS: business survival, systematizing, business processes, fast food industry, franchise, business systems, success, outsourcing, working on the business, setting up a company, business operations, restaurant industry, start-up, implementation of systems, training, staff management, KPIs, mystery shopping, incentives, customer service, business efficiency, productivity, written procedures, knowledge transfer, recording meetings, live question and answer, studio audience, podcasts, consultancies, business review

In this episode of It's the Bottom Line That Matters podcast, listeners are taken on a deep exploration of the pivotal question that plagues many business owners—how to effectively balance the dual roles of "working in the business" and "working on the business." The hosts, Jennifer Glass, Daniel McCraine, and Patricia Reszetylo, engage in a robust discussion that grants insight into the complexities of the entrepreneurial journey. They dissect the intricate art of task delegation, emphasizing the critical need for business owners to transition from being indispensable in every operational facet to strategically delegating tasks, allowing them to focus on core business responsibilities. Throughout the episode, the hosts underscore the importance of setting crystal-clear expectations and elucidating key performance indicators (KPIs) when entrusting responsibilities to others. The dialogue delves into practical strategies and real-world examples, arming business owners with the tools needed to navigate the complex landscape of business ownership more effectively. From the intricacies of measuring the success of delegated tasks to the significance of regular communication and feedback in the delegation process, the episode serves as a comprehensive guide for business owners at all stages, offering actionable insights to optimize time and resources while driving business growth. This empowering episode equips entrepreneurs—ranging from solopreneurs to small team leaders— with the knowledge and strategies needed to effectively steer their business towards sustainable success while navigating the delicate balance of hands-on involvement in daily operations and strategic business development. Keywords: business owners, chief cook and bottle washer, operating a business, small business owners, business delegation, virtual assistant, bookkeeping, marketing, accounting, sales, customer relations, solopreneur, business deliverables, KPIs, delegation process, success measurement, business tasks, internal operations, team members, joint venture partner, white label referral, branding, service providers, customer engagement, leadership, business strategy, task prioritization, task delegation, business planning, business decision-making.

In this enlightening episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine delve into the multi-faceted world of employee training and well-being within the business landscape. They explore the diverse dimensions of training, from mandatory modules such as sexual harassment training and system usage to the development of soft skills crucial for professional growth. The hosts deeply emphasize the crucial connection between employee well-being and productivity, shedding light on the myriad benefits of fostering a supportive and nurturing work environment. Through engaging anecdotes and illustrative examples, Glass, Reszetylo and McCraine illustrate the immense value of investing in employee training and prioritizing well-being. They reveal how these initiatives can not only improve employee satisfaction but also substantially elevate the overall efficacy and reputation of a business. By underlining the significance of positive work culture and the impact it has on employee retention and business success, the hosts offer a comprehensive and actionable roadmap for businesses looking to enhance their workforce and, consequently, their bottom line. Tune in to gain practical insights and strategies for optimizing employee training and promoting well-being in the workplace. Keywords: training, required training, sexual harassment training, soft skills, well-being, employee training, business investment, skill levels, payroll, sales improvement, turnover, real estate, restaurant operation, staff retention, customer service, team members, total compensation package, MBA reimbursements, education reimbursements, burnout prevention, employee empowerment, customer trust, management support, employee satisfaction, hiring process, staff training, morale, business success, company culture.

Welcome to "It's The Bottom Line that Matters", the podcast that invites you to delve into the intricate world of business pricing and its pivotal role in shaping the success of enterprises. In this captivating episode, hosts Jennifer Glass and Daniel McCraine present a comprehensive exploration of the importance of pricing in business decision-making, emphasizing its profound impact on the bottom line. The hosts shed light on the critical consideration of margins and how they directly influence pricing strategies, further underscoring the need to understand the target customer and the complexities of the broader market. They engage in thought-provoking discussions on the unpredictability of pricing in relation to customer behavior, highlighting the necessity for businesses to adapt swiftly to these dynamic shifts. Jennifer and Daniel present compelling insights into the multifaceted nature of pricing, delving into the intricacies of charging more than the cost and understanding the willingness of customers to pay. With real-life examples, they examine the pricing strategies of retail behemoth Walmart and high-end businesses such as Whole Foods, offering valuable perspectives on the delicate balance between pricing, perceived value, and the cultivation of enduring customer relationships. Throughout the episode, the hosts navigate the challenges and complexities of pricing, cautioning against the risks of solely focusing on being a low-cost provider and its detrimental impact on the bottom line. They highlight the importance of value and service in customer relationships through personal anecdotes and discussions on the perils of losing clients due to slightly cheaper offers from competitors. The episode culminates with a resounding focus on the bottom line and a compelling message of success, leaving listeners with a deeper understanding of the profound influence of pricing strategies on the success of businesses. So, join us as we embark on this enlightening journey, uncovering the intricacies of pricing and its pivotal role in shaping the business landscape. Get ready to gain invaluable insights and a deeper appreciation of the significant impact of pricing on the bottom line in this enlightening episode of "It's The Bottom Line that Matters". Keywords: pricing strategy, margins, target customer, avatar, market, customer behavior, bottom line, success, complexity of pricing, cost, willingness to pay, quality, clientele's buying capabilities, low-cost provider, race to the bottom, value, customer relationships, perceived value, high-end products, exclusivity, loss leader, ongoing relationship, consumer purchasing decisions, differentiation, consumer expectations, testing pricing adjustments, buyer avatar, perceived value, pricing decisions, profitability, Walmart's pricing strategy