Podcast appearances and mentions of galen hair

Tune into this special episode of the “Level Up Claims Podcast” with host Galen Hair, featuring powerful insights from industry experts. Discover how to improve, grow, and elevate your business ahead of the 4th Annual Level Up Claims Summit. Whether it's embracing technology, enhancing personal growth, or championing justice, find out what it truly means to “level up.” Perfect for anyone in the storm restoration industry ready to embrace new challenges!   Highlights Mentoring and doing the right thing. Continuous learning. Leveling up claims like a video game. Using AI for self-improvement. Embracing challenges. The importance of self-awareness. A perspective on overcoming challenges. Justice and spread awareness. Business endgame strategy. Unlearning to unlock potential. Staying curious and intentional.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com  https://levelupclaim.com/  

(This is a Replay)Explore the ins and outs of the two week intensive BEAST college.Contact Galen Hair atEmail:  hair@insuranceclaimhq.comPhone:  (844) 252-4684https://insuranceclaimhq.comTo learn more about the Keenan Case Presentation System, click on this link:https://www.keenancps.com/And on your Apple device you can download the KCPS App for FREE:https://apps.apple.com/us/app/case-presentation-system/id1541913706Want to listen to more episodes? Or did you miss out on last week's episode? We're now live on Spotify, Apple Podcasts, or wherever you listen to your podcasts. You can also find us on the Keenan Trial Institute website at https://keenantrialinstitute.com/podcast/

Tune into the Level Up Claims Podcast where Galen Hair tackles the chaos of storm restoration with guest Dave Kislik from Liz Kislik Associates. Kislik shares expert advice on building stronger teams and communication strategies to drive business growth. Discover the power of creating safe spaces and clear communication to achieve business success. Don't miss out on practical insights that can transform your team dynamics!   Highlights Importance of physical and human systems Importance of managing high-stress clients Intention vs. perception in communication Knowing the communication system Prefacing for clarity in communication Prepping disaster companies for emergencies Success of pre-work for disaster plans Safe space for communication and creativity Creating ownership through influence Importance of feedback in family businesses Working towards the same goals in family businesses Diverse examples of leveling up in life   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com  https://levelupclaim.com/ Connect with Dave Kislik https://www.linkedin.com/in/davekislik/   

Learn how to use video as a sales tool! Join host Galen Hair and guest Tim Brown, CEO of Hook Agency, as they share insights on creating impactful video content with just a smartphone. Tim's expertise in the contracting world will teach you how to turn content into conversions. Don't miss this game-changing episode.   Highlights From humble beginnings: Hook Agency origins Overcoming objections through content Start content creation with just a smartphone Video's power in building trust Importance of video content in sales process Discussing price openly in videos Criteria for choosing a marketing agency Owning your marketing assets Transparency and trust in agency relationships Challenges as opportunities to level up   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com  https://levelupclaim.com/ Connect with Tim Brown https://www.linkedin.com/in/tim-brown-%F0%9F%AA%9D-3160bb35

Tune into the Level Up Claims podcast with host Galen Hair as he chats with podcast producer Jody Mayberry. Discover the power of niche podcasts and learn how Jody turned his passion into a thriving career. Whether you're podcasting for business growth or personal storytelling, be inspired to find your unique voice!   Highlights The power of podcasting as a business tool. From financial analyst to park ranger to podcaster. Creating a podcast for park rangers. The evolution and resurgence of podcasting. Embracing niche podcasts for specific audiences. A podcast intended for an audience of one. Clarifying your podcast message and target audience. Different podcast formats: monologue, interview, and hosting star. The importance of consistent podcasting. Building a network through podcasting. Preparation for hosting interviews. Reordering questions to create a compelling narrative. The value of preparation and reading materials. The meaning of leveling up: self-awareness and continuous improvement.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com  https://levelupclaim.com/ Connect with Jody Maberry https://jodymaberry.com/about/   

Tune into the Level Up Claims Podcast with Galen Hair as Sarah Mary Parker, a trailblazer in AI, demystifies AI's real-world impact on the restoration and insurance industries. Learn how digital literacy can empower your business and discover ethical AI practices to stay ahead.   Highlights The dangers of anthropomorphizing AI Accidental entry into storm restoration Entrepreneurial spirit: solving real-life problems Launching a media company to fix marketing gaps Demystifying AI for better digital literacy The importance of understanding AI's limitations Compliance with data privacy laws Privacy risks with data sharing Encouragement for self-awareness and agency in decision-making The importance of digital literacy in leveraging AI tools   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com  https://levelupclaim.com/ Connect with Sarah Mary Parker https://thesarahparker.com/ https://www.linkedin.com/in/thesarahparker/  https://ppaclaim.com/ https://kuvamedia.com/ General References https://penelope.uchicago.edu/Thayer/E/Roman/Texts/Cicero/de_Officiis/home.html  https://www.mirahistoria.com/  https://www.lovelandinnovations.com/imging-flight/ https://go.tni.sh/insecure-web https://ppaclaim.com/sarah-parker

In this episode of the Level Up Claims podcast with Galen Hair, gain crucial insights from property casualty attorney Naomi Jones. They discuss the shocking case of an exclusion in insurance policy language that left a subcontractor unprotected after an elevator accident. Discover the importance of reading insurance policies thoroughly to avoid potentially devastating financial consequences. Jones warns listeners to scrutinize policies for wrap-up exclusions and share the knowledge within their communities, aiming to prevent future injustices. Don't miss out on this eye-opening exploration of insurance intricacies!   Highlights Remembering empathy in court. Importance of knowing insurance policy details. Naomi Jones' unique upbringing. Growing up in Amish country insights. Influences of a trades-focused childhood. Brother's autism shaping career path. Family resilience against the education system. Importance of understanding people authentically. Career drawn towards the criminal justice system. Insight into the emotional weight of a courtroom. Learning to treat people with empathy in law. Significance of wrap-up insurance in construction.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Naomi Jones https://insuranceclaimhq.com/attorneys/naomi-jones/  

In this episode of the Level Up Claims Podcast, host Galen Hair explores the integration of AI with marketing strategies, featuring Scott Brinker, VP of Platform Ecosystem at HubSpot. Scott shares how AI is transforming marketers' roles, poised to revolutionize both how we market and how consumers purchase. Discover how AI can boost creativity and strategic planning while reducing complexity. Tune in to learn how embracing AI can help you stay ahead in this fast-evolving landscape.   Highlights Importance of technology in business. Background of Scott Brinker: merger of tech and marketing. Evolution from landing pages to interactive content. How AI simplifies and enhances marketing. Marketers only utilizing a fraction of MarTech capabilities. AI's impact on jobs and marketing creativity. Opportunities with consumer-facing AI like chat and voice bots. Future of AI agents in buyer-seller interactions. Strategy over technology as AI advances.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Scott Brinker https://www.linkedin.com/in/sjbrinker/  

Tune into the Level Up Claims podcast where Galen Hair talks with career development expert Julie Winkle Giulioni about why short, meaningful chats with team members can transform your business. Discover practical ways to boost employee growth, loyalty, and retention—all without a hefty price tag. Perfect for leaders wanting to unlock their team's potential! Highlights Career growth beyond promotions. Development doesn't mean promotions. Example of low-cost employee engagement. Encouraging growth through interests. Power of short, frequent conversations. Career development begins with care. Losing employees is inevitable. Building competitor partnerships through development. AI vs. human intelligence in development. Psychological safety fosters a growth mindset. Walking the talk builds trust.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Julie Winkle Giulioni https://www.juliewinklegiulioni.com/  

Tune into the Level Up Claims Podcast where Galen Hair chats with Erica Caviness, a seasoned business coach who shares her journey from a law firm case manager to launching her own company, Thrive Concepts. Discover the power of mentorship, the importance of leadership, process documentation, and data tracking in business success. Erica's insights will leave you inspired to stay curious and intentional in all you do. Perfect for anyone eager to grow their business or personal potential!   Highlights The challenge of running a business as an attorney. Transition from law aspirations to coaching. Moving into the coaching industry from legal beginnings. Coaching medical professionals: Challenges and insights. Role of a coach: External perspective benefits. Discovery: Coaches need coaches too. Essentials in law firm operations: Leadership. Documented processes for growth. Data tracking: Importance and methods. Creating intentional business relationships. Significance of personalizing client interactions.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Erica Caviness https://thriveconcepts.org/about/ 

Tune into the “Level Up Claims Podcast” as host Galen Hair welcomes Josh Elledge, founder of Up My Influence, to explore building authority and high-value relationships for sustainable growth. Discover fresh approaches to networking and why being remarkable is key in today's market.   Highlights Learning from Adrien Krohnauer: Authenticity in storytelling. Building valuable connections. Authority through association: Building credibility. The power of earning audience trust. Building platforms: Using podcasts to elevate authority. Long-term relationship building: Value of the “Go-Giver” mindset. Avoiding the scarcity mindset: Embracing generosity in business. Leveraging AI: Personalizing insights for individual growth.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect  with Josh Elledge https://upmyinfluence.com/  

Tune into the latest episode of the Level Up Claims Podcast with Galen Hair! Join guest Cliff Ravenscraft, a business strategy and mindset mentor, as we uncover how transforming patterns of thoughts, beliefs, emotions, and behaviors can boost both personal and business growth. Ravenscraft shares his inspiring journey from an insurance agent to a self-made motivational speaker and coach. If you're seeking actionable insights to elevate your mindset and reclaim your path, this episode is a must-listen!   Highlights Early adoption of podcasting Impactful insurance career experiences Transition to podcasting full-time Discovering discontent as Podcast Answer Man Transformative personal health journey Overcoming COVID-induced setbacks Core teaching: breaking free from limiting beliefs Practical changes through thought and belief shifts Influence of mastermind groups Average of the five people principle   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect  with Cliff Ravenscraft  https://www.cliffravenscraft.com 

In this episode of the Level Up Claims Podcast, host Galen Hair welcomes Christoph Trappe, a veteran in content strategy, for an insightful discussion on crafting impactful content. Christoph shares how storytelling is key to engaging audiences and driving growth. With practical tips on staying top-of-mind in the crowded world of content creation, this episode is a must-listen for anyone aiming to excel in digital marketing.    Highlights Effective content captivation. Unique stories still exist. Content creator defined. The importance of having a good story. Engaging B2B storytelling. Business distribution importance. Building quick relationships. Connecting with the target audience. Pushing consistent, authentic content. Exploring AI in content creation.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect  with Christoph Trappe https://www.linkedin.com/in/christophtrappe  

In this episode of the Level Up Claims Podcast, Galen Hair hosts Texas-based attorney David Sanders to discuss the aftermath of Hurricane Beryl, a devastating yet overlooked event in Texas. Sanders shares personal experiences, insights into claims processing, and advice on navigating insurance hurdles. This episode is a must-listen for those affected, providing expert guidance on meeting claim deadlines and pursuing fair settlements. Stay informed and empowered during challenging recovery efforts. Highlights Transition from Insurance to Law Adjusting Career Paths Personal Connection to Storms Motivations for Becoming a Lawyer Hurricane Beryl's Overlooked Devastation Recovery Challenges Post-Hurricane Insurance Claim Trends and Challenges Common Insurance Company Tactics Policyholder Deadlines and Actions Importance of Filing Claims Promptly   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect  with David Sanders https://insuranceclaimhq.com/attorney/david-sanders/ 

Tune into the Level Up Claims Podcast with Galen Hair and guest Gary Sarner, a radio advertising guru. Discover how Gary harnesses the power of radio to maximize law firms' ROI. If you're looking to digitally break through cluttered markets, this is a must-listen!   Highlights Gary Sarner's Radio Connection: Lionel Richie Hit Story. The Importance of Commitment: Success in Radio Marketing. Ownership Strategy: Billboards in Advertising. Radio Station Selection: Targeting the Right Audience. Intake Department Insights: Compassion Over Empathy. Leveling Up: Putting Others First. Keys to Success: Making a Meaningful Connection.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Gary Sarner https://www.linkedin.com/in/garysarner/  

Navigating homeowners and renters insurance claims can be a daunting task, especially in light of the recent wildfires in Southern California and hurricanes on the East Coast. Galen Hair, owner of Insurance Claim HQ, joins us to shed light on the complexities of the insurance process and how homeowners can protect themselves. We delve into the common pitfalls that many face, such as misunderstanding coverage details and the implications of underinsurance. Galen emphasizes the importance of being proactive and educated about your policy, as well as documenting your home's condition regularly. Tune in for valuable insights that can help ensure you're prepared when disaster strikes, so you can confidently manage your claims and get the support you need.With the recent surge of natural disasters from wildfires in Southern California to hurricanes along the East Coast, homeowners and renters are left grappling with the complexities of insurance claims. Galen Hair, the owner of Insurance Claim HQ, joins the conversation to shed light on this often daunting process. The discussion navigates the murky waters of homeowners and renters insurance, particularly how to effectively manage claims when disaster strikes. It's highlighted that many individuals are unaware of their rights and the necessity of properly documenting damages. Galen emphasizes the importance of understanding your policy and knowing what you are entitled to, which can prevent significant financial loss. The episode dives into the common pitfalls homeowners fall into, such as relying solely on their insurance agents for information without fully comprehending their policies. Galen provides practical advice on how to advocate for oneself when dealing with insurance companies, including the importance of getting a public adjuster involved for larger claims. The conversation also touches on the crucial need for homeowners to reassess their insurance coverage regularly, especially after major renovations or increases in property value, to ensure they are adequately protected against losses. Listeners are encouraged to take proactive steps by recording the condition of their properties and keeping an updated inventory of their belongings, which can be invaluable during the claims process. This episode serves as a wake-up call for homeowners to take charge of their insurance situations, equipping them with the knowledge to navigate the complexities of claims with confidence and clarity.Takeaways: Understanding your homeowners insurance policy is crucial; many homeowners don't know their coverage well. Homeowners should document their property and improvements regularly to support future claims. If you feel offended by your insurance claim check, consider hiring a public adjuster. Insurance claims often involve complex language; always ask your agent for clarification. Navigating insurance claims can be overwhelming; having a knowledgeable advocate is essential. Don't rely solely on your mortgage company's insurance; ensure your personal coverage is adequate. Companies mentioned in this episode: Monument Grills Insurance HQ State Farm Home Depot To get your questions answered by Eric G give us a call in the studio at 833-239-4144 24/7 and Eric G will get back to you and answer your question and you might end up in a future episode of Around the House. Thanks for listening to Around the house if you want to hear more please subscribe so you get notified of the latest episode as it posts at https://around-the-house-with-e.captivate.fm/listenIf you want to join the Around the House Insider for access to the back catalog, Exclusive Content and a direct email to Eric G and access to the show

Tune into the Level Up Claims Podcast with Galen Hair and networking guru Michael Forman. Discover how personal connections can elevate your business, using practical tips from a pro. Michael shares secrets from building trust to follow-ups that work. Perfect for anyone ready to boost their networking game! Don't miss it!   Highlights Michael Forman's Networking Strategy Introduction Pandemic-driven Networking Regression The Importance of Personal Touch in Networking Networking and Communication Boost Profits Building Relationships, Not Just Clientele Follow-up Sequence for Effective Networking The Power of Handwritten Thank You Notes The Cost-benefit of Conference Networking The Critical Role of Follow-up in Networking Leveraging Conferences for Maximum Impact Engaging with Networks Beyond the Individual   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Michael Forman https://www.michaelaforman.com/  

On this episode of The Level Up Claims Podcast, Galen Hair chats with Calsie Boyd, a lawyer from Insurance Claim HQ with a background as a Seton Hill athletic hall of famer. Explore Calsie's fascinating switch from aspiring orthodontist to lawyer, her passion for helping people, and insights on navigating insurance claims post-disaster. Essential listening for anyone with interests in law or claims! Highlights Discovering talent in track Transitioning from sports to law: Academic competitiveness First internship and the realization about divorce law Finding fulfillment in property damage claims Importance of documentation for insurance claims Key tips for policyholders on understanding policies The impact of proper documentation on claims Personal motivation: Showing up every day Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Calsie Boyd https://insuranceclaimhq.com/attorney/calsie-m-boyd/  

In this episode of the Level Up Claims podcast, Galen Hair chats with Dr. Michael Gerharz, a communication expert from Germany. Discover how effective communication, focusing on resonance over persuasion, can empower businesses and improve customer relations. Join the dialogue on aligning business strategy and breaking down internal communication barriers. Don't miss insights on empowering teams for success!   Highlights Expert communicator: Dr. Michael Gerharz. Impact of poor communication on ideas. Resonating vs. persuading. Shifting communication approach for gains. Importance of making the audience the hero. Internal communication and “toxic vagueness.” Importance of communicating strategy clearly. Real-world example of strategic communication. Empowering teams with transparent communication.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Dr. Michael Gerharz https://michaelgerharz.com/  

In this episode of the Level Up Claims Podcast, Galen Hair chats with Derrick Mains, an Emmy winner known for his unique take on business innovation. Derrick shares how shifting focus from traditional KPI-driven models to empowering frontline workers can skyrocket efficiency. His insights, rooted in personal stories and historical examples, challenge the status quo, offering fresh perspectives for contractors, adjusters, and law firms amidst the influx of private equity. Tune in for a transformative discussion on building better business processes!   Highlights Derrick's Emmy-winning show “Riding Phat” Discussion on societal nostalgia The emergence of Process Fixer in 2022 Derrick's early inspiration for systems thinking Henry Kaiser's innovative management during WWII Critique of modern KPI-driven management Importance of human interaction in the workplace Visualizing goals for effective team collaboration   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Derrick Mains https://theprocessfixer.com/  

Explore the ins and outs of the two week intensive BEAST college.Contact Galen Hair atEmail:  hair@insuranceclaimhq.comPhone:  (844) 252-4684https://insuranceclaimhq.comTo learn more about the Keenan Case Presentation System, click on this link:https://www.keenancps.com/And on your Apple device you can download the KCPS App for FREE:https://apps.apple.com/us/app/case-presentation-system/id1541913706Want to listen to more episodes? Or did you miss out on last week's episode? We're now live on Spotify, Apple Podcasts, or wherever you listen to your podcasts. You can also find us on the Keenan Trial Institute website at https://keenantrialinstitute.com/podcast/

In this episode of the Level Up Claims Podcast, Galen Hair sits down with Christopher Fresh, founder of the Plumbing Sales Coach, to explore revolutionary business strategies. Christopher shares his journey from a house cleaning business to transforming the plumbing industry with his value-stacking technique. With focus on customer relationships and service, listeners will learn how to boost revenue, reduce stress, and create loyal advocates for their brand. A must-listen for service industry pros!   Highlights Building a law firm with just $7,000. Importance of building relationships for revenue growth. Unexpected turn from cleaning business to plumbing. Encounter with poor customer service in plumbing. The impact of a polished and professional appearance. The three pillars of influencing customer decisions. Teaching plumbing companies the concept of value stacking. The power of high conversion rates in plumbing services. Prioritizing people serving people in any industry. Lessons from door-to-door sales in the past. Importance of truly knowing and demonstrating your product. Harnessing customer experience as a marketing tool. Progress over perfection: a mantra for personal growth.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Christopher Fresh https://www.linkedin.com/in/christopher-fresh-2a375076/  

Tune in to the Level Up Claims Podcast, where Galen Hair chats with Jason Kramer, CRM expert and founder of a tailored CRM solutions company. Discover why data and customer relationships are crucial for business success and how the right CRM can transform your operations. Perfect for business owners looking to effectively harness data and boost growth. Listen now!   Highlights Importance of customer relationships. Marketing as an investment vs. expense. Value of a CRM for small businesses. Significance of follow-up in sales. Using data to improve timing and communication. Transition from marketing to political involvement. Experience and challenges in local politics. The patience required in politics vs. business. Importance of data in relationship building. Segmenting audiences for effective communication. Importance of micro and macro data management. Challenges of implementing CRM systems. Role of Cultivize in CRM setup and management. Essential steps for a successful CRM integration.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Jason Kramer https://cultivize.com/  

In this episode of The Level Up Claims Podcast, host Galen Hair chats with Julian Hayes II, an executive health coach, about managing stress and avoiding burnout for busy professionals. Julian shares his journey from med school to becoming a global health coach and offers practical tips like journaling before bed and prioritizing mental, physical, and spiritual health. Tune in to learn how to handle high-stress jobs while maintaining personal well-being. Don't miss Julian's insights on achieving holistic health and wellness!   Highlights Julian's transition from medical school to personal training. The concept of business as the ultimate sport. The myth of balancing success, health, and personal life. Importance of health for business people. Strategy for nutrition and hydration during a busy day. Managing high-stress seasons and burnout in business. Recognizing warning signs of burnout. Tips for getting better quality sleep. Importance of journaling for mental clarity and sleep. The significance of sequencing in health optimization. Julian's executive health team approach. Julian's definition of leveling up.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Julian Hayes II https://www.linkedin.com/in/julianhayesii  

Dive into negotiation mastery with Galen Hair as he welcomes Max Bevilacqua, Founder & Managing Director of Mindful Negotiating. Discover how childhood experiences shape negotiation skills and practical tactics to win tough bargaining moments. Essential listening for business professionals! Highlights Why negotiation is impactful. Max's personal journey into negotiation. Harvard Program's family therapy inspiration. Understanding diverging negotiation styles. Real-life negotiation example breakdown. The role of empathy in negotiation. Dealing with “hard bargainers.” Effective negotiation tactics. The importance of mindset versus tactics. Practical advice for improving negotiation skills. Max's definition of leveling up. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Max Bevilacqua www.mindfulnegotiaging.com  

Dive into this week's Level Up Claims podcast where host Galen Hair sits down with John Miles, Navy vet and renowned leadership expert. Discover the key mindset shifts and behavioral changes that drive growth and excellence. Learn practical steps to motivate your team and live your most intentional life. Tune in for actionable insights and elevate your leadership skills today! Highlights Leadership lessons from military service. Inspiration behind writing “Passion Struck.” The impact of invisible influences. Principles of unlocking your purpose. The Passion Struck model explained. Aligning team goals with company mission. The importance of boundary magnification. Personal promises and daily goal-setting.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with John Miles https://johnrmiles.com/becoming-your-best-self/ 

Galen Hair, delves into the world of business management, sales, and accurate estimating for contractors. Special guest Michael Stone, a seasoned industry veteran, shares invaluable insights on navigating the storm restoration industry, leveraging Xactimate, and setting appropriate markups for profit. Stone reveals practical tips from his extensive experience, including how to handle insurance adjusters and the importance of accurately calculating costs. This episode is a must-listen for contractors looking to enhance their business acumen and profitability.   Highlights Michael Stone's career beginnings. Writing the”Markup and Profit” book. Dispelling the 10% overhead and profit myth. Insight from insurance company senior VP. Importance of accurate estimating in Xactimate. Difficulties with insurance company estimates. Higher profit margin needs in restoration work. Impact of itemization on contractors. Contractors as banks for delayed payments. Key advice for young contractors facing insurance adjusters. Importance of separate contracts with homeowners.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Michael Stone https://www.linkedin.com/in/michael-stone-9b8759a/  

In this episode of the Level Up Claims podcast, Galen Hair hosts Lori Waters, Managing Attorney at Insurance Claim HQ. Lori shares invaluable insights on tackling complex property casualty cases, emphasizing the importance of ethical practices, strong client communication, and the pitfalls of neglecting proper legal procedures. Her journey from defense attorney to plaintiff advocate offers unique perspectives for both seasoned and aspiring legal professionals. Tune in for practical advice and learn how to avoid common mistakes that can hinder claims and cause unnecessary delays. Perfect for anyone in the property casualty field!   Highlights Lori' Early Inspiration: Watching Perry Mason Clerk Experience: Learning from Bad Lawyering Transition from Clerkship to Defense: Initial Challenges Insights from Defense Work: Writing and Dual Perspectives Initial Struggle in Plaintiff Side: Client Engagement Realization Ethics and Referrals: Client Representation Boundaries Contractor Payment Issues: Importance of Communication Recommendations for New Lawyers: Knowledge and Mentorship   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Lori Waters https://insuranceclaimhq.com/attorney/lori-a-waters/  

Galen Hair sits down with Emma Tessler founder of Ninety Five Media. Learn how Emma transitioned from interior design to mastering marketing, especially during the pandemic. Discover her innovative strategies for scaling businesses through community engagement, data-driven content, and authentic social media practices. Emma's insights are a goldmine for anyone looking to elevate their marketing game. Listen in for actionable tips and stories that can transform your approach to business growth! Highlights The risk and fear of starting a business. Content creation challenges and solutions. Importance of private follow-up conversations. Lead generation via authentic engagement. Organic lead generation vs. paid and bought leads. Importance of nailing down organic strategy before paid ads. Top three marketing tips: Video content, understanding audience, data analysis.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Emma Tessler https://ninetyfivemedia.co/  

Galen Hair sits down with Harry Sardinas, a global empowerment coach who transformed from a struggling property entrepreneur to a renowned public speaker. Harry shares his journey of overcoming fear and mastering public speaking, highlighting how anyone can achieve this skill with practice. The episode is packed with insightful tips on leveraging speaking engagements to scale businesses, illustrated by Harry's personal experiences and fascinating rise from Cuba to international success. Tune in to discover how to conquer your fears and communicate effectively to grow both personally and professionally. Highlights Journey to Coaching: From entrepreneur to discovering passion. Public Speaking as a Skill: Not natural talent. Overcoming Public Speaking Fear: Personal anecdotes. Empowerment through Public Speaking: Real-life impacts. Fear of Public Speaking: Origins and psychological insights. Managing Fear: Embrace and use it. Authenticity: Key to impactful public speaking. Excellence: The meaning of leveling up.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Harry Sardenas https://harrysardinas.com  

Galen Hair sits down with Dave McKeown, a leadership consultant, author, and speaker who has collaborated with top organizations like Google and FedEx. They explore the transition from growth to scalability in business and the pivotal role of effective leadership. McKeown shares practical advice on avoiding the trap of being the “hero”; and emphasizes the importance of empowering teams. If you're interested in transforming your leadership style and building a team that thrives autonomously, this episode is a must-listen!   Highlights The impact of leadership from the top. The concept of leading through “acts of heroism”. Transitioning from hero-based to team-based leadership. The unhealthy cycle of heroic leadership. The importance of delegation and empowering the team. Challenges in relinquishing control for leaders. Dave's process to help leaders shift their mindsets. Long-term rewards of scalable leadership. Common threads in leadership across large and small organizations. Balancing systems/processes and innovation/creativity. The purpose and benefit of leadership assessments. Importance of continued learning and adapting as a leader. Real-life example of effective delegation in crisis management. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Dave McKeown https://www.theleadershorizon.com/ https://davemckeown.com/  

Galen Hair sits down with Alicia Butler-Pierre, founder and CEO of Equilibria Inc., to explore sustainable business growth. Alicia shares her journey from a chemical engineer to a best-selling author and business infrastructure expert, highlighting critical tools and processes for effective scaling. Don't miss her actionable tips and insights on transitioning from founder to CEO and why documenting processes can make or break your business. Alicia's expertise is invaluable for anyone aiming to level up their business operations. Highlights Transition from aspiring journalist to chemical engineering. Role at Monsanto as a process engineer. Moving to Atlanta and starting an organization business. Accidental invention of a business organizing process. Importance of documenting processes. Documentation issues affecting large corporations. Practical tools: Using Zoom and Google Voice. Notion: The ultimate organization tool. Slack for internal communication efficiency. Introduction to business infrastructure. Recognizing when to step aside as a leader. The transition from founder to CEO. Simple actionable steps: index cards exercise.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Alicia Butler Pierre https://aliciabutlerpierre.com/  

This episode features the multi-talented Randolph Love! From his early days in claims to chairing the African American Franchise Council, Randolph shares his inspiring journey and discusses the importance of supporting Black-owned businesses. Tune in to discover why embracing diversity in business leads to community growth and economic success. Don't miss Galen Hair's insightful conversation on leveling up, making meaningful connections, and Randolph's upcoming book. Catch the episode on your favorite podcast platform!   Highlights Early Influences and Overcoming Adversity Switching Career Paths: From State Farm to Public Adjuster The Significance of Upbringing on Success Business Growth and Financial Success in African American Communities Addressing Disparities in Black-Owned Businesses The Economic Impact of Increasing Black-Owned Businesses Tangible Steps for Supporting Black Entrepreneurs Utilizing Franchise Models to Ensure Business Success The Long-Term Benefits of Supporting Black-Owned Franchises The Role of High-Functioning Networks in Professional Development Empowering African American Entrepreneurs through Proven Business Models Leveraging Data to Support and Invest in Black-Owned Businesses   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Randolph Love https://www.linkedin.com/in/randolph-love-660998183/  

Galen Hair is joined by marketing expert Richard Cruz. Richard shares his unique journey from a competitive sales landscape to becoming a marketing guru for plumbers. Discover how Richard's Plumber 10X system helps businesses optimize their online presence, manage their reputation, and effectively use Google's platforms to drive growth. Tune in to learn essential strategies to level up your marketing game and find out why working with experts who are passionate about your success truly makes a difference. Don't miss this insightful conversation! Highlights Conventional marketing doesn't work anymore. Importance of sales in driving revenue. Hiring the right people over the best resumes. Impact of sales and marketing skills on business success. Transition from commoditized industry to marketing specialization. Passion for helping business owners through marketing. Importance of reviews in early marketing strategies. Dominance of Google in contractor marketing space. Google selling your business name to competitors. Crucial funnels in lead generation for contractors. Consequences of inconsistent lead generation marketing. Plumber 10x system for optimizing online presence. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Richard Cruz https://www.linkedin.com/in/richardacruz 

In this episode of the Level Up Claims podcast, founder Galen Hair speaks with Lily Patrascu, a personal branding and public speaking expert, about using your brand to grow your business and enhance your visibility. Learn Lily's journey from nanny to international speaker, and get insights on public speaking, book publishing, and building a compelling personal brand. Tune in to discover practical tips for business growth and the importance of presenting yourself effectively both online and offline. Perfect for anyone looking to level up their professional presence! Highlights Importance of a personal brand. Lily's inspiring journey from nanny to director. Developing confidence through publishing a book. Transition from property management to international speaking. Overcoming the fear of public speaking. Importance of consistent online image for public speakers. The significance of practicing public speaking. Strategy for organizing your own event. Integrating personality into social media for better engagement. Lily on edutainment: Combining education and entertainment. Tips on book publishing: Starting with an outline. Lily's philosophy on beauty and personal growth.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Lily Patrascu https://www.linkedin.com/in/lilypatrascu/  

In this episode of The Level Up Claims Podcast, host Galen Hair talks with Madison Pitre, a trial attorney from Insurance Claim HQ. They dive into the art and rigor of presenting cases in trial, sharing valuable insights for contractors and public adjusters. Madison stresses the importance of documentation, sincerity in claims, and effective trial preparation. This episode is a must-listen for anyone in the insurance or legal field seeking to understand the intricate dynamics of trial proceedings. Don't miss Madison's winning strategies and tips for leveling up your claims game. Highlights Madison discusses his upbringing in Louisiana. Transition from law school to law practice. Experience in various legal fields before property casualty. The significance of sincerity in jury testimony. Importance of thorough depositions for trial success. Strategies to present a clear case to the jury. Adjusting trial planning based on jury comprehension. The frenetic nature of trials and thinking on your feet. Emphasis on visuals and effective presentation at trial. Necessity of proper documentation and record-keeping. Public adjusters' approach to accurate and reasonable estimates. Madison's concept of “leveling up” and maximizing personal output. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Madison Pitre https://insuranceclaimhq.com 

In the latest episode of Level Up Claims, host Galen Hair sits down with Ryan Groth, a former pro outfielder turned sales expert, to discuss sustainable and scalable sales systems for roofing companies. Ryan shares his journey from the Major Leagues to building high-performing sales teams, emphasizing the importance of leadership and process. Tune in for valuable insights on elevating your sales game and hear Ryan's unique take on leveraging honesty and continuous self-improvement for business success. Perfect for anyone looking to enhance their sales strategies! Highlights Roofing companies' dependency on sales. Ryan Groth's background in professional baseball. Transition from baseball to business. Mentorship launching Ryan into the roofing industry. Importance of leadership, training, and processes. Discussion about the Roofing Technology Think Tank (RT3). Impact of Artificial Intelligence on sales processes. Importance of video sales letters in recruiting. Recruiting strategies and misconceptions about roofing sales. The necessity of a structured sales process. Measuring and optimizing sales performance. Common mistake: Lack of a defined sales process. Elements of effective leadership and planning. Ryan's perspective on “leveling up”: Honesty and continuous improvement.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Ryan Groth https://www.linkedin.com/in/grothryan  

In this episode, join host Galen Hair as he chats with Jacob Cass, a master of branding with over 17 years of experience. Discover the secrets of standing out in a crowded market and why branding is more than just slapping a logo on your product. Jacob shares insights on building an authentic brand from the ground up, and why it's critical to know what makes you different. Whether you're a budding entrepreneur or a seasoned business owner, this episode is packed with wisdom on how to level up your brand game and make a lasting impact. Tune in and learn how to stand the flock out from the competition! Highlights Evolution of Just Creative's branding and the flamingo mascot. Common branding mistake: jumping straight into visuals. Understanding brand identity beyond just a logo. Aligning personal values with business and brand. Relating gym branding experience to personal business branding with a flamingo. The impact and memorability of the flamingo in branding. Branding process: strategy, positioning, and execution. Audience perception and the importance of shaping it through branding. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Jacob Cass https://justcreative.com/about  

Galen Hair chats with Donnie Boivin, a B2B networking master with 20+ yrs of growth experience! From near-bankruptcy to CEO of Success Champions Networking, Donnie shares powerful insights on leveling up in business. His stories of resilience & networking strategies are goldmines for entrepreneurs. Tune in to transform how you connect & drive referrals.  Highlights The power of hitting rock bottom. CEO mindset: Shifting from "How do I do this?" to "Who can do this for me?" Essential difference between B2B and B2C networking. Focusing on introductions, not referrals, in networking. Real-life success story from implementing strategic introductions. The flawed philosophy of "Givers Gain" in networking. How to create a compelling vision that others want to help you build. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Donnie Boivin https://www.linkedin.com/in/donnieboivin  

Galen Hair talks with Donavan Morgan, CEO of Roofs by Don and the founder of the Roof Gallery, the world's first roof museum. Donavan explains that he got into roofing after moving to Atlanta, where he initially found work in door-to-door sales before being recruited by a roofing company owner. His competitive nature drove him to excel in the industry and ultimately establish his own company. Highlights Emphasizing the significance of integrity in business operations, Donovan shares the critical need to compensate sales professionals fairly to uphold trust and foster long-term loyalty. The creation of the world's first roof museum, Roof Gallery, and how it contributes to elevating the roofing industry in the public's perception. How the Roof Gallery serves as an educational venue where homeowners can experience different roofing materials Discussing marketing strategy, Donavan highlights the importance of elevating a roofing brand above that of manufacturers to avoid being perceived as just another contractor in the market. Donovan's vision of where the gallery will be in the future. The motivation behind creating a company culture through music Remaining authentic to oneself and fostering a company identity that resonates deeply with the customer base   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Donavan Morgan https://www.linkedin.com/in/donavanmorgan/ https://roofsbydon.com/how-to-create-a-luxury-experience-in-roofing-with-donavan-morgan/ https://www.instagram.com/roofsbydon/  

Galen Hair talks with lawyer René Gautreaux, who advises thorough preparation, careful error detection, relevant and concise testimony, and quality photographic documentation in case handling. He stresses that recognizing and owning mistakes is vital, as is viewing the case from the jury's perspective. René advises using good photographs to represent the damage being claimed and emphasizes quality over quantity. He considers these factors key to 'leveling up' in the industry. Highlights René's educational background, journey to law school, and appreciation for arguing His approach to prepping contractors, public adjusters, and experts for trials Importance of being thorough when putting together an estimate and the advantage of using clear pictures to show the damage The use of photographs in trials and the value of targeted and clear documentation over excessive or vague pictures Importance of considering the perspective of the jury and thinking about how the argument will sound to a lay person Tips on improving photograph quality for documentation Preference for a smaller number of high-quality photos over a larger number of sub-par photos in proving a case Frustrations over poorly documented damage What it means for René to level up   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Rene Gautreaux https://insuranceclaimhq.com/attorney/rene-gautreaux/  

Galen Hair talks with Dr. Bruno Cignacco about implementing a compassionate business model. Dr. Cignacco suggests businesses should center on stakeholders' respect, care, and service; shifting from self-focus to others-focused behaviors like generosity. He advises creating an environment of trust and backing away from fear-based management. Compassionate businesses promote cooperation, reduce negativity, and meet more than just economic needs by contributing to personal growth and society at large. Dr. Cignacco uses Patagonia and Google as examples of businesses benefiting from this philosophy by seeing a higher return on investment compared to traditional business models. Highlights The principle of reciprocity and its importance in business relationships. The importance of recognition in the employer-employee relationship. The concept of the triple bottom line, focusing on profits, people, and the planet. The advantages of adopting the triple bottom line approach for business success in the long run. The example of Patagonia, a clothing brand renowned for its corporate social responsibility. How compassion in a workplace can create positive and productive work environments. Starting the transformation by self-reflecting and shifting the focus from self to others. Views leveling up as not only improving as a professional but also becoming a better human being. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Dr. Bruno Cignacco https://www.ted.com/talks/bruno_cignacco_the_art_of_compassionate_business  

Galen Hair talks with Jef McCurdy, the national training manager for Castagra, a roofing company. McCurdy shares insights about the launch of a new product, discusses Ecodur, an eco-friendly roof coating, and introduces Ecodur One, a reflective roof product. He further explains the process of becoming a certified applicator for Castagra products. This involves attending a 3-4 hour monthly Zoom class covering a range of topics. Applicators must provide proof of insurance and successfully complete a project using a Castagra product. McCurdy highlights the importance of investing in training programs for improved profitability and employee retention. Highlights Jef discusses the challenges he's currently facing in launching a new product Roof coating and how it offers a solution to various customer needs. Roof coating made primarily of castor oil and gypsum. It's also waterproof yet allows for vapor transfer, eliminating the risk of humidity issues within buildings Using environmentally friendly materials Discussion of California's environmental regulations, how they tend to influence other states, and the benefits of cool, reflective roofs. Further explanation of the certification process, with a strong emphasis on prior experience and the importance of adhering to industry regulations Discussion on how to design a successful training program, from identifying the pain points and utilizing free online resources to the importance hands-on experience   Talk on the reason why the best companies invest in training, leading to better employee retention and profitability. Jeff also highlights the current labor shortage problem in the roofing industry.  Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Jef McCurdy https://www.linkedin.com/in/jefmccurdy  

Galen Hair talks with Jared Shearman about the importance of developing strong relationships between public adjusters, contractors, and attorneys, advocating for continuous and meaningful communication. Jared shares his experience and approach to his role as a property casualty attorney, emphasizing preparation, dedication, and maintaining constant client communication. Seeking professional help is pitched not as a failure, but as necessary for preventing legal issues and improving outcomes.    Highlights Why Jared has become a lawyer and his career path How his experiences as a prosecutor have influenced his approach to cases today The challenges that prevent service providers from effectively serving their clients The idea of contractors hiring a lawyer to create a standard proof of loss package and contract Why property owners should seek the help of a lawyer once they realize they have a claim The skepticism from insurance companies when a claim is called in by a contractor rather than the insured Who should file the claim? The insured or someone who is an extension of them? Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Jared Shearman https://insuranceclaimhq.com/attorney/jared-m-shearman/ https://www.linkedin.com/in/jared-shearman-96457195 

Galen Hair talks with Jeff Barnes, a business consultant, who shares his strategies for successful succession planning in a business. He emphasizes on adopting a system-focused approach, outsourcing tasks, and continual team training. He discusses the role of AI in enhancing business operations, but clarifies that it won't fully replace human labor. Tech-enhanced businesses, according to Barnes, are more alluring to investors due to their operational ease and profitability.   Highlights Jeff Barnes's previous jobs in the Navy and how it led him to dive into the business world. How he transitioned from inspecting different business establishments to wanting to make businesses run more effectively and efficiently The process of outsourcing business roles to make it more effective and to replace yourself in every area in the business to make it scalable Why training never ends The concept of Situational Leadership in businesses Sticking to the training process regardless of how long it could take Why most valuable businesses are those that can operate without the owner Role of AI in changing business operations Importance of businesses having a tech-enabled status before looking to get sold Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Jeff Barnes LinkedIn: https://www.linkedin.com/in/jeffpbarnes/ Website: https://www.angelinvestorsnetwork.com  

Galen Hair talks to entrepreneur Adam Sand about effective marketing strategies for business growth. Adam emphasizes the importance of committing to a well-thought-out marketing strategy and advises against trying different tactics without a clear plan. He highlights the need for businesses to hire the right marketing agency and invest adequate resources. He describes how his firm, Roofing Business Partners, helps businesses streamline their processes using practical operational frameworks. Highlights Adam Sand's background and how he used successful Facebook advertising to grow his roofing business How the game of social media marketing has changed significantly as platforms have reached critical mass and offering free value has become more expensive His recommendations for first-time marketers How he teaches his clients enough to be "dangerous", pushing the importance of entrepreneurs' understanding marketing efforts themselves and not relying solely on hired marketers Transitions towards 'roofing business partner' Developing technology infrastructure for businesses The theory of constraints and how businesses often hamper their own growth by identifying and breaking their own constraints His business growth method: Identify constraints, do more of what works, find how to do it better, and then add new elements Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Adam Sand https://www.roofingbusinesspartner.com/ https://ca.linkedin.com/in/adamsandltd 

Galen Hair, the founding partner of Insurance Claim HQ, and Mary Taliancich discussed the upcoming 2024 Level Up Claim Summit. Galen stated that the summit was birthed during the COVID-19 pandemic and was initially intended to be an annual event. He expressed satisfaction that it is now in its third year, which he believes is the first real benchmark that they are creating an ongoing program. The summit focuses on two specific areas: Providing content that increases efficiency and results for claims, and giving participants takeaways that can also benefit their businesses. The Level Up Claims Summit differentiates itself from other industry conferences by having a singular focus on advancing the work in claims handling and running businesses.    Highlights The third year of the Level Up Claim Summit Feedback received about the Summit The different aspects they want to focus on for the upcoming event Question on how the Summit differs from other industry conferences The Summit on broader business topics than just claims handling Expansion of the Summit from one day to two days The new permanent venue for the event: Creating a free space for public adjusters and contractors in the future Sneak peeks into the upcoming Summit and what to expect as an attendee   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ 

Tobias Patch, an entrepreneur with experience in business and insurance sectors, is interviewed by Galen Hair on the Level Up Claims Podcast. Tobias discusses his journey leading up to the creation of Brelly, an AI-powered platform that aids policyholders and professionals in managing insurance claims. The platform aims to offer efficiency, transparency, and collaboration. A planned feature for Brelly is an AI assistant that can provide contextual support to insurance claims, further improving the efficiency of the platform. This AI assistant is capable of rapidly synthesizing information and identifying discrepancies in claims, leading to quicker resolutions. Emphasizing Brelly's core values, Tobias indicates the platform's goal to reduce stress for policyholders and help them return to their normal life as quickly as possible. Who's the Guest? Tobias Patch is an entrepreneur with over a decade of successful leadership experience.  He's spent years in insurance claims, construction, and helping companies with tech solutions.  Now, he's helping both policyholders and public adjusters with their claims handling.   Highlights Tobias' experience of running a food truck and how it was a passion of his but quickly became a job and lost much of its original joy Brelly: A platform designed to help people get their insurance claims paid fast, fairly, and fully His aim to add transparency to the insurance claim space The importance of consistent client communication in order to mitigate potential issues and ensure client satisfaction Using Brelly to deliver a system that understands the specifics of the insurance claim, removing the pressure from users and streamlining the process How his AI assistant can help team members, particularly new adjusters What it means for Tobias to level up Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Tobias Patch https://brelly.com/ https://www.linkedin.com/in/tobias-patch-56763915 

Galen Hair discusses the importance of SEO and video marketing in a conversation with Atiba De Souza, an expert in the field. The conversation emphasizes utilizing video content to boost search rankings and to foster trust, given the recent reclassification by Google to be video-first responses. They stress the importance of branding, consistent video delivery, and authenticity. They encourage businesses to use platforms like YouTube to address common customer inquiries, enhancing their online visibility and fostering customer connection.  Who's the Guest? Atiba De Souza is the Content Superman. Decades of running an exclusive agency combined with hardcore technical skills -- I'm talking CODE, people, REAL CODE! -- have made him one of the few people with the skills and insight to marry emerging software and Google's algorithm with an intuitive feel for the culture of every social media platform. His clients call him the SEO Super Sleuth, the Business Ninja, the “Build Your Team” Guru, and the Super Connector! He was killing Search Engine Optimization (SEO) before the term was even invented, ranking regional and national brands in the US on page 1 of Google for over 15 years. His content strategies are not just bells and whistles; his vision is inspiring and his voice is thunderous in the B2B SEO space. Not even the best of the best can say that they ranked more than 3000 pages on the first page of Google results while helping companies enjoy qualified leads. This Superman CEO of a Video Marketing Agency has been featured on many renowned platforms including Traffic & Conversion Summit, Digital Marketer Blog, Fox, Digital Journals, The Times, & USA Today.   Highlights The importance of SEO in the age of AI given the proliferation of content, and the ways Google has adapted its policies accordingly How video helps to create trust with potential customers, as it forms a human connection that written content cannot The secret to outshining competition on YouTube by making the video title the question you're answering in the video The importance of authenticity: How you can start showcase your individuality and stay true to yourself when creating videos What leveling up means for Atiba: Improving every day, regardless of how minute the progress may seem   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with Atiba De Souza https://us.brightonseo.com/people/atiba-de-souza  

In this podcast episode, host Galen Hair interviews David Fradin, a seasoned consultant, trainer, and educator with over 50 years of experience in the technology and business sector. David began his career in aerospace engineering, his entrepreneurial activities, and participation in political campaigns highlighting his mediation and negotiation skills. He was recruited by Apple for his unique skill set, becoming instrumental in bringing the first hard disk drive for personal computers to market. David shares insights about his experiences at Apple, the strategic challenges faced, and his interactions with Steve Jobs.  As the author of the book "Organizing and Managing Insanely Great Products," he emphasizes the importance of understanding the five keys to product or service success, starting with a solid strategy. He exemplifies this with potential scenarios in the roofing industry, breaking it down into different market segments and understanding customer needs.  Who's the Guest? David Fradin is a Product Success Manager at Spice Catalyst, a consulting and training firm that helps organizations build, market, and launch successful products and services. He is also a Distinguished Professor of Practice and Advisor at Manipal University, where he teaches online courses on product management and marketing. He is a certified flight instructor and a commercial pilot with an instrument rating and has a passion for aviation and education. With over 50 years of experience in the technology industry, David has trained thousands of managers worldwide and has worked as a product leader at companies like Apple and HP. He has authored several books on product success, innovation, and design and has contributed to multiple publications and podcasts. He is on a mission to share his insights and best practices with aspiring and experienced product professionals and to help them build insanely great products and services that delight customers and create value. Highlights His move to Apple and his initial roles in the company, specifically bringing to market the first hard disk drive on a personal computer How he maneuvered Steve Jobs' plans to eliminate the Apple III The effectiveness of using stickers to promote the Apple III during a sales meeting, and the resulting conflict with Steve Jobs. The importance of management in product success The five keys to product or service success and the importance of an understanding of market strategy and segmentation Corporate values and their direct impact on a company's longevity The corporate scandal at Volkswagen and the implications of failing to uphold corporate values What 'leveling up' means to David, including honesty, self-integrity, care for others, and the planet Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Connect with David Fradin https://www.linkedin.com/in/davidfradin https://spicecatalyst.com/author/davidfradin/