Podcasts about Outsourced

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Best podcasts about Outsourced

Latest podcast episodes about Outsourced

My Take On It with Your Angelic Karma®
Outsourcing High Paying and Mid Range Jobs -Financial Investment in Outsourced Job Positions for Training

My Take On It with Your Angelic Karma®

Play Episode Listen Later Feb 26, 2025 17:21


Telecom Reseller
Nearshoring for MSPs: How Kongusto is Redefining Outsourced IT & Back Office Support, Podcast

Telecom Reseller

Play Episode Listen Later Feb 24, 2025


"Nearshoring provides a better work product by reducing cultural and time zone barriers," says Chris Nicoli of Kongusto. Recorded at ITEXPO 2025, this podcast features Joel Ciniero and Chris Nicoli of Kongusto, discussing how nearshoring offers a higher-quality, cost-effective alternative to traditional outsourcing. Kongusto helps MSPs, IT service providers, and businesses leverage highly skilled Latin American talent for IT support, customer service, and back-office functions. “We're more than a standard outsourcing service. Our model ensures our nearshore staff operates at a quality level that makes them feel like part of your own company,” What is Nearshoring and Why It's Different from Outsourcing? Kongusto provides nearshore labor solutions—which means high-quality outsourced staffing without the typical drawbacks. Geographical & Time Zone Advantage – Nearshoring keeps operations in similar time zones, ensuring real-time collaboration and responsiveness. Cultural Proximity – Many employees have strong ties to the U.S., speak fluent English, and understand Western business norms. Seamless Integration – Employees become an extension of your team, rather than feeling like external contractors. Expanding the Use Case Beyond IT Support Nearshoring is often associated with customer and IT support, but Kongusto provides talent for a wide range of business functions. IT Helpdesk & Customer Support – Ensure cost-effective, skilled IT and customer service professionals. Accounts Payable, Billing & Project Management – Nearshoring extends to back-office functions that can streamline operations. Scalable Workforce – Businesses can scale quickly without the expense and complexity of domestic hiring. Why MSPs & Channel Partners Should Take Notice MSPs and technology providers already leverage outsourcing, but many have yet to experience the benefits of nearshoring in Latin America. Higher Retention & Quality – Nearshore employees stay longer, integrate better, and provide a higher level of service. Cost Savings Without Compromise – Companies get skilled professionals at a fraction of U.S. labor costs, but with better cultural alignment than offshore outsourcing. Proven Model for MSPs – Kongusto was founded by experienced MSP leaders who have successfully used this approach for years. Changing Perceptions at ITEXPO Kongusto received strong interest at ITEXPO, with many attendees re-evaluating their approach to outsourcing. Initial skepticism quickly turned into curiosity and excitement. Live employee interactions helped showcase the quality and professionalism of Kongusto's nearshore staff. MSPs saw first-hand how the model can improve service delivery while cutting costs. Where to Learn More Website: www.kongusto.co (Remember: No ".com" – it's ".co") Connect with Kongusto on LinkedIn Contact Joel Ciniero & Chris Nicoli for a Consultation #MSP #Nearshoring #Outsourcing #ITSupport #CustomerService #BusinessGrowth #ITEXPO #ChannelPartners #ManagedServices #CloudCommunications

Outsource Accelerator Podcast with Derek Gallimore
OA_527: Global Expansion, M&A, AI & Future of Outsourcing - with Mike Larcher of Outsourced

Outsource Accelerator Podcast with Derek Gallimore

Play Episode Listen Later Feb 20, 2025 49:18


Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/527   Outsourced We find a familiar face on today's episode with Mike Larcher, CEO of Outsourced. The Outsourced brand has grown, encompassing not just Philippine talent but now also sourcing from an additional five countries.  He and Derek discuss Outsourced's recent developments, the logistics of global expansion, and the implications of a growing AI presence in outsourcing.    References: LinkedIn: https://www.linkedin.com/in/mike-larcher/ Website: https://outsourced.ph/ Email: mike@outsourced.co   Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry   About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Outsource Accelerator Podcast with Derek Gallimore
OA 524: Outsourced Tech Development for the Healthcare Industry - with Tatsiana Kirimava of Orangesoft

Outsource Accelerator Podcast with Derek Gallimore

Play Episode Listen Later Jan 30, 2025 42:16


Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/524   Orangesoft In this episode of the Outsource Accelerator Podcast, Derek speaks with Tatsiana Kirimava, CEO and Co-Founder of Orangesoft. Orangesoft provides software development for healthcare companies.  They discuss Orangesoft's healthcare tech niche, the advantage of borderless hiring, and the impact that AI could have on the software scene.  References: Website: https://orangesoft.co/ LinkedIn: https://www.linkedin.com/in/tatsianakirimava/   Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry   About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Surf and Sales
S6E4 - Joel Graber - Why Only 8% of Outsourced Sales Shops are any Good

Surf and Sales

Play Episode Listen Later Jan 27, 2025 38:49


Joel Graber of Modern Outbound and Modern Inbound joins us on the Surf and Sales podcast to discuss why only 8% of outsourced sales team succeed. Understanding the difference between the modern approach to outbound in 2025 vs something old school. For example being driven by people on your team and then build the process before before building the process and then adding the people     What are you waiting for?  Time to reserve your spot at www.surfandsales.com  

The Sound of Automation
Episode 52: Harnessing outsourced accounting and the power of ERP

The Sound of Automation

Play Episode Listen Later Jan 26, 2025 29:31


Tune in to The Sound of Automation podcast with Wipfli partners Sean LaFortune and Brett Polglaze as they discuss managing and optimizing your business processes and financial operations for real-time insights, improved decision-making and increased operational efficiency.For more information on Wipfli, please visit our website at:https://www.wipfli.com/manufacturing. You can also contact us here.

Elevated Marketing DOT Podcast
EP #160 Balancing In-House and Outsourced Marketing Teams

Elevated Marketing DOT Podcast

Play Episode Listen Later Jan 22, 2025 15:01


In this episode, we dive into the dynamics of balancing in-house and outsourced marketing teams to maximize business growth. We explore the unique strengths of in-house teams—like brand familiarity, direct collaboration, and loyalty—and weigh them against the specialized expertise, scalability, and fresh perspectives that agencies provide.Sharing real-world examples, we highlight how a hybrid approach can bridge gaps, foster collaboration, and optimize resources for businesses at any stage. From navigating skill gaps to leveraging diverse ideas, we discuss how combining in-house and external marketing efforts delivers better results by focusing on shared goals, data-driven strategies, and flexibility. Tune in to learn how to create a marketing powerhouse that aligns with your unique business needs.Read the full blog post over at

The Irish Tech News Podcast
We are providing outsourced Development teams on a remote basis Bence Kiss, Co-Founder Kibit Solutions

The Irish Tech News Podcast

Play Episode Listen Later Jan 21, 2025 25:54


In 2020 Covid ushered in a new world and a new way of doing things. Remote working was no longer a taboo way of working, as it increased productivity, gave workers a a great work life balance and it reduced costs for businesses and their workers. One person who knows this all to well is Bence Kiss the Co-Founder of Kibit Solutions, who provide nearshore remote working development teams.  Ronan recently spoke to Bence about his background, what Kibit Solutions does, why their customers are happy, why remote and nearshore teams is the optimal cost solution, AI and more  More about Kibit Solutions: Kibit Solutions has been helping companies as a partner to fulfil their true potential since 2016. Always listening, analysing the needs and focusing on the essentials in the execution. Their high performing experts help their clients to ensure their outstanding results. To ensure efficient project support, they maintain an ongoing commitment to the development of their people and resources. They also value active listening and genuine caring for others. Maintaining an open-door communication policy is one of their top priorities. Located in the heart of Europe, they provide exceptional ideas and rapidly deploy highly skilled resources.

Irish Tech News Audio Articles
We are providing outsourced Development teams on a remote basis Bence Kiss, Co-Founder Kibit Solutions

Irish Tech News Audio Articles

Play Episode Listen Later Jan 21, 2025 1:25


In 2020 Covid ushered in a new world and a new way of doing things. Remote working was no longer a taboo way of working, as it increased productivity, gave workers a a great work life balance and it reduced costs for businesses and their workers. One person who knows this all to well is Bence Kiss the Co-Founder of Kibit Solutions, who provide nearshore remote working development teams. Ronan recently spoke to Bence about his background, what Kibit Solutions does, why their customers are happy, why remote and nearshore teams is the optimal cost solution, AI and more. More about Kibit Solutions: Kibit Solutions has been helping companies as a partner to fulfil their true potential since 2016. Always listening, analysing the needs and focusing on the essentials in the execution. Their high performing experts help their clients to ensure their outstanding results. To ensure efficient project support, they maintain an ongoing commitment to the development of their people and resources. They also value active listening and genuine caring for others. Maintaining an open-door communication policy is one of their top priorities. Located in the heart of Europe, they provide exceptional ideas and rapidly deploy highly skilled resources. See more stories here.

SaaS Metrics School
When Should Your Hire a Fractional SaaS CFO?

SaaS Metrics School

Play Episode Listen Later Dec 27, 2024 5:19


In episode #260, I address the world of fractional help. I'll focus on the SaaS CFO but also share other fractional roles that I see in SaaS companies. - What ARR level should I hire a fractional CFO? - When should I hire a full-time CFO? - Fractional CFO or Interim CFO or part-time CFO - Outsourced bookkeeping - Other fractional roles My go-to firms for outsourced bookkeeping are at the bottom of this blog post: https://www.thesaascfo.com/how-to-properly-structure-your-saas-accounting-foundation/ My fractional SaaS CFO services: https://www.thesaascfo.com/saas-consulting/

Awkward Watersport Guys Podcast
Answering the Call: How Outsourced Call Centers Can Elevate Your Business ft. Victoria Ebert - Episode #169

Awkward Watersport Guys Podcast

Play Episode Listen Later Dec 20, 2024 43:27


In this episode, the guys chat with Victoria Ebert, Director of Business Development and Partnerships for Call Center Solutions. Victoria shares insights into how call centers can transform customer service in the watersport industry. They discuss the importance of seamless guest experiences, business development strategies, and how operators can leverage call center solutions to boost efficiency and sales.[SPONSORS] - This show is sponsored by Take My Boat Test and WaveRez.Show Links:Website: https://www.watersportpodcast.comFacebook Page: https://www.facebook.com/awgpodcastFacebook Group: https://www.facebook.com/groups/1155418904790489Instagram: https://www.instagram.com/awg_podcast/YouTube: https://www.youtube.com/channel/UC3TSseuv2wdIYO5nuviZSwQ 

I Love Mortgage Brokering
617: How to Build Your Business in 90 Days Without Chasing Realtors - JD Smythe

I Love Mortgage Brokering

Play Episode Listen Later Dec 13, 2024 27:59 Transcription Available


Imagine going from $0 to $20K commission months in just 90 days—without chasing realtors?   Today's guest, JD Smythe, a returning ILMB guest and a mortgage broker from Ontario, shares how he accomplished this incredible feat. From starting with no mortgages to hiring an assistant within 90 days, JD reveals the strategies behind his rapid success.   This is a replay episode from ILMB Ep. 117 in 2016.   In this episode we will cover: The surprising source where JD found his leads. The key conversations that turned his leads from strangers into customers. How he successfully funded mortgages, despite starting from scratch.   To connect with JD Smythe, you can check out the links below Facebook Instagram https://goodadviceforabetterlife.ca/   Follow me on Instagram: https://www.instagram.com/scottpeckford/ I Love Mortgage Brokering: www.ilovemortgagebrokering.com Find out more about BRX Mortgage: www.whybrx.com   I Love Mortgage Brokering is brought to you by Finmo.  To learn more, visit: www.finmo.ca/ilmb   Imagine starting a brand-new career and hitting $20K in commissions within 90 days—without chasing realtors. Sounds impossible? It's not. In this episode, I'm bringing back JD Smythe, a mortgage broker who cracked the code to building a thriving business in record time. JD shares how he went from zero to a packed schedule (complete with hiring an assistant) in just three months by focusing on a single niche and staying consistent with his efforts. This is an episode for anyone ready to rethink what's possible in their business. Here are the talking points we covered: Strategies included engaging contractors directly at job sites, Home Depot, and even parking lots. Focus on face-to-face interactions and building trust through professionalism. Outsourced mortgage processing to experienced colleagues to focus on sales. Learned as he went, emphasizing resourcefulness over perfection. Focus on one niche and do it well—don't spread yourself too thin. Don't wait to “know everything”; success comes from being prepared to find answers.  

Mission Matters Podcast with Adam Torres
Topic: Building a Financial Roadmap for Businesses Using an Outsourced CFO

Mission Matters Podcast with Adam Torres

Play Episode Listen Later Dec 5, 2024 24:15


What does it take to build a financial roadmap for your business? In this episode, Adam Torres interviews Luke Boyenger, Founder & CEO at Cruzumi CFO & Advisory. Explore Cruzumi CFO & Advisory and how his team is helping companies thrive. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: https://missionmatters.lpages.co/podcastguest/ Visit our website: https://missionmatters.com/ More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia

Mission Matters Money
Topic: Building a Financial Roadmap for Businesses Using an Outsourced CFO

Mission Matters Money

Play Episode Listen Later Dec 5, 2024 24:15


What does it take to build a financial roadmap for your business? In this episode, Adam Torres interviews Luke Boyenger, Founder & CEO at Cruzumi CFO & Advisory. Explore Cruzumi CFO & Advisory and how his team is helping companies thrive. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: https://missionmatters.lpages.co/podcastguest/ Visit our website: https://missionmatters.com/ More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia

THE TRUTH ABOUT YOUR FUTURE with Ric Edelman
12/4/24: Is that College Course Outsourced?

THE TRUTH ABOUT YOUR FUTURE with Ric Edelman

Play Episode Listen Later Dec 4, 2024 8:13


Colleges are increasingly outsourcing programs to third-party companies while maintaining their prestigious branding, raising questions about value and quality, and underqualified instructors. Meanwhile, lawsuits allege financial aid price-fixing by elite universities, further highlighting the disconnect between college costs and the actual needs of employers who prioritize skills over pedigrees. #CollegeScam #EducationReform #CloudComputing #EliteUniversities #TuitionFraud #Outsourcing #JobSkills #CostOfEducation #HigherEdLawsuits #IvyLeagueMyth #BitcoinRally #CryptoLegislation #InvestmentWebinar #BitcoinETF #CryptoTrends2025 #RetirementPlanning #FinancialFreedom #InvestmentStrategies #CryptoRegulation #WealthManagement ----- Join our mailing list: https://www.thetayf.com/pages/podcast Subscribe to podcast updates: https://form.jotform.com/223614751580152  Ask Ric: https://www.thetayf.com/pages/ask-ric  -----   Links from today's show:   12/9 Webinar - What the Election Results Mean for Crypto: https://dacfp.com/events/what-the-election-results-mean-for-crypto 12/10 Webinar - The Retirement Revolution: ETF Solutions for Modern Retirement Planning: https://www.thetayf.com/pages/the-retirement-revolution-etf-solutions-for-modern-retirement-planning 2/24-2/26 Wealth Management Convergence-2025 https://www.thetayf.com/pages/convergence-2025 11/13 Webinar Replay - An Innovative Way to Generate Income in a World of Declining Rates: https://www.thetayf.com/pages/november-13-2024-an-innovative-way-to-generate-income 10/9 Webinar Replay - Crypto for RIAs: Yield, Staking, Lending and Custody. What's beyond the ETFs? https://dacfp.com/events/crypto-for-rias-yield-staking-lending-and-custody-whats-beyond-the-etfs/ -----   Follow Ric on social media:   Facebook: https://www.facebook.com/RicEdelman Instagram: https://www.instagram.com/ric_edelman/ LinkedIn: https://www.linkedin.com/in/ricedelman/ X: https://twitter.com/ricedelman YouTube: https://www.youtube.com/@RicEdelman -----   Brought to you by:   Invesco QQQ: https://www.invesco.com/qqq-etf/en/home.html State Street Global Advisors: https://www.ssga.com/us/en/intermediary/etfs/capabilities/spdr-core-equity-etfs/spy-sp-500/cornerstones Schwab: https://www.schwab.com/ TAYF Disclosure page: https://www.thetayf.com/pages/sponsorship-disclosure-fee

On Your Mark, Get Set, Grow!
Using a Customized Outsourced Sales Team to Achieve BIG Scale with Dina Coker

On Your Mark, Get Set, Grow!

Play Episode Listen Later Dec 3, 2024 33:53


Guest: Dina Coker, the founder and CEO of Akcel Partners, a groundbreaking company that specializes in providing outsourced sales talent that is tailored to meet the specific challenges of its clients. Overview: Making BIG Happen requires a sales strategy that's innovative, adaptable, and capable of sustaining scale. But sales isn't a core competency at all firms -- especially start-ups and companies that are laser-focused on product development. Outsourcing can give CEOs quick access to a world-class sales team while their company keeps doing what it does best.  On today's show, Dina Coker explains how she deploys outsourced sales teams that complement or replace traditional in-house structures. She also discusses the critical moments when CEOs should consider leveraging outsourced sales talent and the key strategies for turning sales into a BIG advantage.

Financial Clarity
EOS With an Outsourced CFO

Financial Clarity

Play Episode Listen Later Dec 3, 2024 30:10


Laura Shiel is the COO at Clara CFO Group, a firm that specializes in offering strategic financial guidance and support to small businesses. With a diverse background in accounting and finance, Laura's experience spans various sectors, including public accounting, financial services, and corporate finance in a Fortune 500 company. She holds two esteemed credentials in the finance world: she is a Certified Public Accountant (CPA) and a Chartered Financial Analyst (CFA). As a fractional CFO, Laura is dedicated to helping small business owners achieve their personal and professional aspirations. In this episode… Navigating the complexities of growing a business while ensuring financial and operational alignment can be a daunting task. How can small businesses effectively merge financial expertise with strategic leadership to achieve their vision? According to Laura Shiel, a seasoned financial strategist, integrating a CFO into EOS implementation provides critical financial insight and operational clarity. She highlights how fractional CFOs, by participating in Level 10 meetings and quarterly strategy sessions, ensure that financial implications are considered at every decision point. This alignment fosters efficient problem-solving and sharper decision-making. Laura emphasizes that CFOs bring valuable outside perspectives from working with diverse clients, allowing them to introduce best practices and innovative solutions that elevate the EOS process. In this episode of the Financial Clarity podcast, Hannah Smolinski speaks with Laura Shiel, COO at Clara CFO Group, to discuss how outsourced CFOs play a transformative role in EOS. They cover how CFOs contribute to long-term visioning, enhance decision-making in leadership teams, and create future financial plans to meet growth targets. Laura also shares her insights on when to bring a CFO into the EOS process and how finance and operations are deeply intertwined in achieving business success.

Dynamic Independence
Weekend Exclusive - Your Outsourced Future

Dynamic Independence

Play Episode Listen Later Dec 2, 2024 49:04


On this exclusive, we discuss the aspects of what it means to have an outsourced future. How can you have a meaningful life in a country that moves your jobs to the far east? What does it mean to actually own something? Also, we take a look at the green agenda and how it further aims to decimate life in the west in terms of living standards as well as defense. What does any of this mean for the future? Or is there a future? And, are people becoming more stupid? We ask the questions. Contact and Support - https://www.subscribestar.com/dynamic-independence

Transforming Work with Sophie Wade
133: Henrik Jarleskog - From Building-Centric to People-Centric: Ongoing Workplace Evolution

Transforming Work with Sophie Wade

Play Episode Listen Later Nov 29, 2024 57:07


Henrik Jarleskog, Head of Future of Work at Sodexo, shares his multinational perspective transforming workplace strategies, services, and experiences to enhance employee and business performance. Henrik explains the shift from building-centric to human-centric approaches. He describes facilitating implementation of wide-ranging future workplace strategies and systems, adapting for changing business, workforce, and cultural needs, for Sodexo's more than 400,000 employees worldwide. Henrik recognizes the critical flexible, social, and strategic imperatives of modern, distributed work, and models essential experimentation with AI promoting adoption and integration.       TAKEAWAYS   [02:12] Henrik studies mechanical engineering for its creativity, design, and business focus.   [03:29] The benefits of creativity in business for transformation and solving complex challenges.   [04:00] Henrik's early career focuses on data-driven decisions and performance improvement.   [05:26] 20 years ago, workplace strategies were building-centric.   [06:11] The integrated facilities management trend resulted in more strategic higher-level deals.   [08:04] Workplace solutions and experiences are tailored for cultural and regulatory differences.   [09:44] Outsourced facilities management contracts taught leadership and management running significant P&Ls.   [11:58] Henrik gains great experience becoming a consultant to learn the skillset and tool box.   [12:50] Vested partnerships focus on buying outcomes instead of transactions from a supplier.   [13:42] The collaborative benefits of a relational contract which is transparent.   [14:45] A Nordic airline achieves a vested transformation throughout the supply chain.   [17:00] Transformation requires vision clarity and aligned incentives, communication, and actions.   [18:12] In transparent strategic partnerships, agree critical business metrics together.   [20:45] Henrik works with Sodexo, then his new family encourages him to take their job offer.   [22:17] How management consulting roles involve substantial solutions selling.   [23:20] Henrik works hybrid, while holding three roles, transforming the Nordic businesses.   [24:29] When the pandemic strikes, Henrik builds a fully digital region of 16 countries.   [26:00] Providing sustainable food solutions with broader services as workplace experiences to corporations.   [28:05] Sodexo recognizes the pandemic's disruption, choosing to emerge as a thought leader.   [30:22] In employee surveys, preferences showed a huge shift in people's expectations.   [31:10] How Activity Based Working changed workplace dynamics in Europe 20 years ago.   [33:56] New work norms and generational preferences such as flexibility and choice.   [35:45] Henrik supports companies spanning models ranging full-time in office to fully flexible.   [36:35] Providing knowledge and data for Future of Work and workplace systems and strategies.   [38:15] Clients need ‘magnetic offices' supporting recruitment with great office-based experiences.   [39:31] Considering manufacturing site working experiences and the effect of monitoring.   [41:20] Building relationships and connection with social hubs to support collaboration.   [42:46] Two major structural changes: doing more with less and distributed work is here to stay.   [45:45] How do Fortune 500 companies' hybrid/flexible models affect their performance?   [46:55] Nostalgia rather than data mostly drive five-days-a-week RTO mandates.   [47:35] IMMEDIATE ACTION TIP:  To move your company forward effectively. One, your honor, people-centric, flexible journey. So ask your teams what's working for us and not. Two, ensure your work model aligns with the corporate mission. Three, design flexible, fantastic workplace experiences. Four, ensure everything is as sustainable as possible.   [50:13] How Henrik views AI, experimentation and AI Agents.   [54:10] Being a leading role model in using AI.   [52:10] The future of work requires empathy and human-centric focus.       RESOURCES   Henrik Jarleskog on LinkedIn Sodexo.com       QUOTES   “Distributed work is here to stay… it's not being hybrid, it's distributed work. And that trend is so strong that everything else about two or three days a week, being flexible or not is just a big distraction compared to that.”   “Zero of these Fortune 500 companies in the U.S. are full time in office. If you look at the same in Europe for the top 10, they are 100% hybrid…Is there a correlation between how flexible you are as an operating model and your business performance? This is becoming more and more focused on now over the last quarter.”   “I haven't still met one company who has decided to bring their people back to the office five days a week that transparently can show me the data that is building that decision. Mostly, these type of decisions are based on nostalgia and not data.”   “Leaders of this world are in different degrees ready for leading hybrid, for leading remote, or in different versions of whatever it can be, because this is a difficult thing. But data indicates that we are on a flexible journey.”   “If you look at the performance of the best and largest companies of this world…they have a people centric approach. They are asking their teams, their organizations, “What is working for us? How do you think we should be formalizing our next generation operating model?”

The Kevin Jackson Show
Trump's Justice League Avengers - Ep 24-455

The Kevin Jackson Show

Play Episode Listen Later Nov 21, 2024 40:40


[SEGMENT 1-1] Legion of Super Heroes 1 - Gov't waste   Pentagon can't pass an audit for the 7th time… The White House: We're unable to track $6.2 billion dollars sent to Ukraine. California: We're unable to track $24 billion dollars spent to combat homelessness. The Pentagon: We're unable to track $2.3 trillion dollars of military spending. The U.S. Treasury: We're unable to track $5 trillion dollars of pandemic spending. The IRS: We know you sent $601.57 to your friend, you better report it or you're going to jail. There's a lot of material for USPS still losing money. Let's get DOGE involved https://www.zerohedge.com/political/usps-incurs-95-billion-loss-despite-raising-stamp-prices [X] SB – Senator Rand Paul on government waste [X] SB – Elon Musk on number of agencies [X] SB – Elon Musk on paying $10B in taxes  [SEGMENT 1-2] Legion of Super Heroes 2   "When Titans Rise: Musk, Trump, and the Left's War on Excellence" Donald Trump recently attended a SpaceX launch, and one can only imagine his thoughts. Here's a man who has built iconic skyscrapers, reshaped the hospitality industry, and even conquered the political world—but even Trump must feel a twinge of humility watching Elon Musk. Because Musk isn't just playing in the big leagues; he built the league. Elon Musk embodies the spirit of historical greats like Leonardo da Vinci, Nikola Tesla, Thomas Edison, Cornelius Vanderbilt, and Andrew Carnegie—all rolled into one. His work spans disciplines so varied and so transformative that our own inventions seem pedestrian in comparison. He's not just pushing boundaries; he's redefining them. NASA's Replacement, for Pennies on the Dollar Take NASA, for example. Musk didn't just partner with the space agency—he replaced it. While NASA used to launch a rocket every four years and never reused them, Musk's SpaceX launched three rockets in 20 hours and landed them back on Earth for reuse. That's like going from driving a horse-drawn carriage to piloting a fleet of Teslas. But Musk's efficiency isn't just about rockets. NASA, now begging for Musk's support to rid the agency of DEI nonsense, once embodied government bloat. Billions in funding produced sporadic launches and little innovation. Meanwhile, Musk achieved spaceflight milestones at a fraction of the cost, proving that private industry and brilliance beat bureaucratic inertia every time.  [SEGMENT 1-3] Legion of Super Heroes 3   The Left's Galling Mockery And how does the Left respond? By mocking Musk.   During the SpaceX launch, CNN's Jake Tapper and his panel of “experts” derided Musk's team as the Legion of Doom. The same Musk who has brought reusable rockets, revolutionary electric vehicles, and scalable solar power to reality. Imagine being a Jake Tapper—a career talking head—and ridiculing the Da Vinci of our time.   [X] SB – CNN on Legion of Doom Names the people Sen Haggerty Ted Cruz, Ronnie Jackson They fashion themselves… Legion of Doom   2nd-rate DC But when you look at this theme… More swagger Doing the Trump dance. Feeling cool about themselves… Elon Musk should get clearances…   Outsourced to Space X Did you hear that tortured attempt to downplay Musk His big hammer, and he wants to break things Disruptive idea of technology, for its own sake…what's the impact on people?    [SEGMENT 1-4] Legion of Super Heroes 4 [X] SB – Dems mad that Trump had Elon vs who they had The dynamic duo. How many are there? Trump-Vance Trump-Musk Trump-Kennedy And so on It vexes the Left that they can't compete with us.     Even more laughably, Bill Kristol suggested Musk might exploit government secrets for personal gain. As if Musk, who reengineered NASA's entire operation, is sneaking into federal offices to learn how to overpay contractors. The irony? While Musk innovates, government agencies pay $400,000 for a coffee pot. The likes of Kristol and his ilk should be begging Musk to audit the government, not throwing stones. Titans for the Greater Good Now, enter Trump, a titan in his own right. Say what you will about his brash style, but Trump's political accomplishments—record low unemployment, trade deals, a booming economy—are undeniable. And Musk admires him, not because Trump is "right-wing," but because Trump, like Musk, understands results. These two giants have come together, not as partisan warriors, but as men driven by legacy and purpose. Musk isn't siding with the Right; he's siding with righteousness—and right now, that happens to align politically. Imagine Musk Running Government Now picture a government where Musk's intellect permeates every department. The Department of Energy would revolutionize power grids. The Department of Transportation might actually improve infrastructure. And the USPS, which just reported a $9.5 billion loss despite raising stamp prices, would finally get its act together. Better yet, who would you choose to run your organization: Elon Musk or Barack Obama? One revolutionized multiple industries and practically privatized space travel. The other…gave you Healthcare.gov. The Left's War on Excellence The Left's ridicule of Musk and Trump is not just misguided—it's a war on excellence. They mock because they don't understand. They deride because they cannot compete. And while they busy themselves with identity politics and DEI initiatives, titans like Musk and Trump focus on what really matters: building legacies that make America—and humanity—better. So the next time a talking head sneers at Musk or Trump, ask yourself this: Would you rather have someone who can launch rockets and reshape industries, or someone who complains about pronouns and blames systemic racism for $400,000 coffee pots? Exactly. https://www.zerohedge.com/political/usps-incurs-95-billion-loss-despite-raising-stamp-pricesBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-kevin-jackson-show--2896352/support.

WTAQ News on Demand
4 p.m. News on Demand - Bookstore at UWO to be Outsourced

WTAQ News on Demand

Play Episode Listen Later Nov 12, 2024 2:54


The Green Bay Packers are giving UW-Green Bay $250,000 to kickstart a fundraising campaign with a goal of $1 million.See omnystudio.com/listener for privacy information.

Print on Demand Cast
E220: In House vs Outsourced Production for Print On Demand + Another Free Tool

Print on Demand Cast

Play Episode Listen Later Oct 31, 2024 75:05 Transcription Available


Welcome back to the Print On Demand Cast!in this week's episode, I take a deep dive into the pros and cons of in-house versus outsourced production. From quality control to scalability, each method presents its own set of challenges and opportunities. Whether it's analyzing the cost structure of a large coffee mug order or the logistics of efficient shipping, I provide insights into optimizing operations and maximizing profits. With practical examples and real-world scenarios, I hope to arm you with the knowledge to make strategic decisions for your print-on-demand business.At the end of the episode, I share a link to a google sheet I created that can help you figure out your profit margins for in-house and outsourced production. You can grab that for yourself at https://printondemandcast.com/production-comparison-sheet.Plus, in this week's Point Of Interest, I share two updates from Printful that I thought we're pretty cool. The first is a new product - custom jacquard knitting, a technique that transforms yarn into intricate patterns within the fabric itself. This innovation could elevate your print-on-demand offerings to new heights, or at least new profits! Secondly, I share a limited time discount Printful is offering to their Printful Growth subscribers from Nov 1 - Dec 15. I spend a lot of time talking about the embroidered trucker hat you can get shipped to your customer for under $15, but there are a few other popular products on the list.One last thing, if you want the full experience of this episode, you really should consider watching it on YouTube since I share my screen a lot.Enjoy the show!https://printondemandcast.comhttps://printondemandcast.com/shophttps://printondemandcast.com/facebookhttps://printondemandcast.com/youtubehttps://printondemandcast.com/instagramhttps://printondemandcast.com/tiktok⁠⁠Sign up to get your FREE Annual Design Calendar!⁠⁠⁠https://printondemandcast.com/VIPOther links:https://printondemandcast.com/listing-trackerhttps://www.printful.com/knittinghttps://www.printful.com/member-salehttps://printondemandcast.com/printfulhttps://printondemandcast.com/creativefabricahttps://printondemandcast.com/production-comparison-sheet If you're looking for some help with your POD business, sign up for a POD Success Discovery Call and we can see if we're a good fit to work together.

Playing with Research in Health and Physical Education
354: Should primary school PE be outsourced? Australian Article Club 2

Playing with Research in Health and Physical Education

Play Episode Listen Later Oct 29, 2024 63:18


The second Australian Article Club takes on outsourcing in PE. In Australia and NZ, particularly in primary schools (years prep-6) pe is increasingly being taught by outside providers who usually are not pe trained teachers. The syllabus or curriculum in P-6 expects that a classroom generalist teacher can teach PE. It is only in the Australian states of Queensland and Tasmania that specialists trained primary PE teachers are used.  Title of article is in link below: “Should primary school PE be outsourced? An analysis of students' perspectives by Deng et al., 2023. https://www.tandfonline.com/doi/abs/10.1080/25742981.2022.2140594 --- Support this podcast: https://podcasters.spotify.com/pod/show/pwrhpe/support

Whitley Penn Talks
Outsourced Accounting: Elevating Your Internal Processes

Whitley Penn Talks

Play Episode Listen Later Oct 28, 2024 33:21


Are you finding that your business's internal accounting department is bogged down with repetitive tasks that could be easily outsourced? Imagine if your team could focus on more strategic activities, contributing significantly to your company's growth.In this engaging 33-minute episode, join Danielle Reynolds, Business Development Manager, as she sits down with Tim Sims, Client Accounting and Advisory Services (CAAS) Managing Director, to discuss the benefits of outsourcing your accounting processes. The two will guide you through the essential criteria for selecting the right accounting firm for your business, share inspiring success stories, and highlight how the latest technological advancements can streamline your operations.Whether you're new to the concept of outsourced accounting or looking to deepen your understanding, this episode is packed with valuable insights. Tune in now to discover how outsourcing can transform your business!

Hall of Justice
The 400th Episode! Diedrich Bader Returns

Hall of Justice

Play Episode Listen Later Oct 10, 2024 52:18


Acclaimed actor and voice actor Diedrich Bader returns to the podcast to commemorate the show's 400th episode. Bader was a guest on Episode 177 while promoting the animated film Superman: Red Son. Bader is in the midst of an accomplished career both as an on-screen performer and a voice actor. Most notably, Bader starred in the Drew Carey Show, American Housewife, and Outsourced. Recently, he appeared in the recently completed show Better Things. In animation, Bader is widely known as Batman from both the classic “Batman: The Brave and the Bold” and more recently “Harley Quinn.” He has also been in Masters of the Universe, Transformers, The Zeta Project, and countless others. Most recently he is playing Harvey Dent/Two-Face in the new animated Batman series, “Batman: Caped Crusader.” In this episode, Bader talks about the state of the superhero genre. He also comments on the difference in Batman characters in Harley Quinn as opposed to Brave and the Bold. He also commented on the fact that this podcast has 400 episodes.

Contractor Success Map with Randal DeHart | Contractor Bookkeeping And Accounting Services
595: The Fraud Factor: How Outsourced Bookkeeping Can Safeguard Your Company

Contractor Success Map with Randal DeHart | Contractor Bookkeeping And Accounting Services

Play Episode Listen Later Sep 27, 2024 12:54


This Podcast Is Episode 595, And It's About The Fraud Factor: How Outsourced Bookkeeping Can Safeguard Your Company Fraud can be a significant threat to businesses of all sizes in any industry. Construction companies are not spared and are even more vulnerable to various fraudulent activities, from bid rigging and inflated costs to payroll fraud and misuse of funds.    Many small business owners have become increasingly concerned about fraud after the pandemic. According to SAP Concur (An expense management solutions company), a staggering 85% of businesses surveyed expect the risk of fraud to continue. Making matters worse, many fraudulent acts originate from within businesses themselves.    What can you do as a construction business owner with three or more employees? You can start with essential internal controls that you can implement to safeguard your business:   1. Segregation of duties A critical first step in preventing fraud is ensuring that no one individual has control over all aspects of any significant transaction. For example, the person who approves expenses should not be the same one who processes payments. Distributing tasks among multiple employees significantly reduces the chances of fraudulent activity going unchecked. This internal control is important for small businesses, where roles may overlap, making it crucial to ensure that checks and balances are in place. 2. Regular financial reconciliation Routine reconciliation of financial statements, such as bank statements, helps identify discrepancies or unusual transactions early. Create a monthly or quarterly schedule to compare transactions in your accounting software against bank records. If you have an accountant, engage them in this process to ensure the highest level of scrutiny. Keeping a close eye on these financial statements not only helps to identify potential fraud but also aids in maintaining accurate financial records. 3. Comprehensive access controls Restricting employee access to financial systems and sensitive data is vital for reducing fraud risk. Employees should only have access to the information and functionalities necessary for their roles. For example, HR staff should not have access to accounts payable functions. Implement multi-factor authentication (MFA) and regular password updates to bolster security further. This internal control limits potential opportunistic fraud and shows employees that the organization takes security seriously. 4. Employee training and awareness Educating employees about fraud risks and the importance of internal controls is essential. Regular training sessions should cover how to identify and report suspicious activities. Encourage a culture of transparency and communication so employees feel comfortable voicing concerns. Consider using real-world examples pertinent to your industry to make training more relatable. This approach empowers employees to act as your first line of defense and reinforces the importance of safeguarding the organization's assets. 5. Whistleblower policy Establishing a robust whistleblower policy encourages employees to report unethical behavior or fraudulent activities without fear of retaliation. Ensure that this policy is well-publicized and accessible to all staff. Consider offering anonymous reporting channels, such as hotlines or secure email addresses. A firm whistleblower policy enables early detection of fraud and fosters a culture of accountability and ethical behavior within the organization. 6. Comprehensive internal audits Regular internal audits by internal staff or external auditors serve as an additional layer of scrutiny. These audits can help identify weaknesses in your internal control systems and recommend improvements. Make sure to continuously act on the recommendations in audit reports to enhance your fraud prevention strategies. Regular audits help identify vulnerabilities and demonstrate to stakeholders that the organization is committed to maintaining financial integrity. 7. Automated financial monitoring systems Consider investing in automated financial monitoring systems that provide real-time insights into transactions and identify anomalies that may indicate fraudulent activity. These systems often use machine learning algorithms to adapt to standard transaction patterns and alert you when something seems off. For example, if an employee typically submits monthly travel expenses of around $500 and suddenly claims $5,000, the system can flag this anomaly for further investigation. Automated systems enhance fraud detection capabilities and reduce the manual workload on finance teams. Many construction businesses outsource their accounting functions to mitigate these risks, so it makes sense to outsource these critical financial tasks to a construction bookkeeping and accounting expert. 1. Expertise and Experience: Professional bookkeeping and accounting firms are a beacon of reassurance for construction companies. By outsourcing these functions, you can tap into the expertise and experience of professionals who understand the industry's specific financial challenges and requirements. 2. Fraud Prevention and Detection: Outsourced bookkeeping and accounting services can help identify and prevent fraudulent activities within a construction business. Professional accountants have the knowledge and tools to spot irregularities, discrepancies, and red flags that may indicate potential fraud, providing an extra layer of protection for the business. 3. Cost Savings: While it may seem counterintuitive, outsourcing bookkeeping and accounting can lead to cost savings for construction companies. By engaging external experts, businesses can avoid the expenses associated with hiring and training in-house staff and the costs of maintaining accounting software and systems. 4. Focus on Core Business Activities: Outsourcing bookkeeping and accounting can liberate construction companies from financial paperwork, allowing management and staff to redirect their time and resources to core business activities. This shift in focus can enhance project management, client relationships, and business development, fostering a sense of liberation and increased productivity. 5. Compliance and Regulation: The construction industry is subject to various regulatory requirements and compliance standards, particularly in financial reporting and tax obligations. Outsourcing bookkeeping and accounting ensures businesses stay on top of these regulations, reducing the risk of non-compliance and associated penalties. In conclusion These internal controls will help protect your construction company against fraud and financial mismanagement. They serve as a solid foundation to build upon as your business grows and its specific needs evolve. Remember, the key to effective fraud prevention is having these controls and regularly reviewing and updating them to adapt to new risks and challenges. Construction business fraud presents real and significant risks to industry companies. Outsourcing bookkeeping and accounting functions can provide construction businesses with the expertise, fraud prevention capabilities, cost savings, focus, and compliance support needed to safeguard your financial integrity and success. By leveraging the specialized skills of external professionals, you can better protect your construction company against fraud, instilling a sense of security and confidence in your financial operations. About The Author: Sharie DeHart, QPA, is the co-founder of Business Consulting And Accounting in Lynnwood, Washington. She is the leading expert in managing outsourced construction bookkeeping and accounting services companies and cash management accounting for small construction companies across the USA. She encourages Contractors and Construction Company Owners to stay current on their tax obligations and offers insights on managing the remaining cash flow to operate and grow their construction company sales and profits so they can put more money in the bank. Call 1-800-361-1770 or sharie@fasteasyaccounting.com

Associates on Fire: A Financial Podcast for the Associate Dentist

Summary:In this episode of the Dental Boardroom Podcast, host Drew Phillips welcomes Beth LaChance, CEO of Global Medical Virtual Assistants, to discuss how virtual assistants are transforming dental and medical practices. With a growing need for staffing solutions post-COVID, Beth shares how her company is filling the gap by providing highly qualified virtual professionals. Learn how integrating these professionals into your practice can improve efficiency, reduce burnout, and streamline operations, all while maintaining high-quality patient care.Key Points:.Beth's Background – Journey from pharmaceutical and surgical sales to founding a virtual assistant company specializing in medical staffing.Impact of COVID on Staffing – How the pandemic accelerated the adoption of virtual assistants in medical and dental practices.Role of Virtual Assistants in Dental Practices – Integration of virtual assistants in front desk operations, billing, and patient communications.Difference Between Outsourcing and Insourcing – Beth explains the unique model of insourcing and how virtual assistants become an extension of in-house teams.Professionalism and Expertise – Addressing misconceptions about virtual assistants and highlighting their professional qualifications.Industry Trends – Growing use of virtual assistants across multiple roles in practices, and the potential impact of AI on future staffing solutions.Management Support – How Global Medical provides management support to practices, taking on the burden of training and coaching virtual assistants.#DentalBoardroomPodcast #VirtualAssistants #DentalStaffing #MedicalStaffing #BethLaChance #GlobalMedical #RemoteWork #PostCovidSolutions #DentalPractice #MedicalVirtualAssistants #HealthcareEfficiency #AIInHealthcare

Faster Forward
Fixed Income Outsourced Trading Demystified with Stephanie Farrell & Ryan Forberg

Faster Forward

Play Episode Listen Later Sep 24, 2024 18:17


Join Stephanie Farrell, Head of Integrated Trading Solutions, Americas, Northern Trust, and Ryan Forberg, Senior Fixed Income Trader, Integrated Trading Solutions, as they explore the rise of outsourced trading in the fixed income sector. Stephanie and Ryan will discuss the growth of outsourced trading, the misconceptions, and specifically why outsourced fixed income trading is gaining … Read More Read More

Fail Faster
#478 - Tech vs. talent: Navigating outsourced support in a digital era

Fail Faster

Play Episode Listen Later Sep 23, 2024 39:27


In this episode of Fail Faster, we welcome Patrick J Stefanski, Manager - IT Infrastructure & Support at Great Lakes Dredge & Dock Corporation. Patrick has worked in the IT field for almost 30 years in the areas of transportation, healthcare, logistics, and marine construction, Patrick shares insights on overseeing both insourced and outsourced teams in the areas of traditional and cloud infrastructure, enterprise and offshore (marine) network connectivity, business system support, cybersecurity and regulatory compliance, endpoint management, field operations support and user support.

Telecom Reseller
Empowering Companies with Custom Software Development and Trusted Consultancy, Software Mind Podcast

Telecom Reseller

Play Episode Listen Later Sep 18, 2024 15:36


Research shows that revenue in the IT outsourcing market is projected to reach $512.50 billion USD in 2024. A big driver of this growth is the telecommunications industry, as operators are increasingly looking for niche expertise and proven digital transformation experience. Nowadays, the goal is to turn a telco into techco – a company able to rapidly implement new technologies, speed up time to market and be more adaptive to changing market conditions. Joining the Cloud Communications Alliance presents a good opportunity to highlight how a reliable software partner can drive this kind of transformation, create new revenue streams and drive growth. While return on investment (ROI) and budget-friendly innovation are clear advantages, teaming up with external engineers and consultants goes far beyond cost-efficiency. Here are some of the most notable benefits a global technology partner can deliver: Increased scalability: Companies that work with a software partner can access specialized skills and resources – on demand. This means scaling development efforts to meet project requirements without the constraints of recruiting and training new employees. Enhanced focus: By outsourcing software product development, organizations can redirect their focus to core operations and strategic initiatives. Bigger talent pool: Working with a global software partner widens talent pools and opens up access to a global network of skilled professionals. Boosted efficiency: External software development experts who operate across different time zones offer the advantage of continuous work cycles. Reduced risks: Outsourced software development can mitigate risks, reduce errors and speed up delivery. External engineers bring diverse industry experiences and domain expertise that enrich in-house specialists through knowledge-sharing and best practices. If you want to learn more about Software Mind, watch Doug Green's conversation with Software Mind's Director of Development, Greg Goodwin. About Software Mind Software Mind is a global digital transformation partner with operations throughout Europe, the US and LATAM. Its engineering teams specialize in various sectors, especially the telecom industry, where Software Mind experts support leading operators, including Orange, Deutsche Telekom and O2. From innovative BSS/OSS development and cloud-native network functions development to DevOps, Cisco BroadWorks Professional services and Unified Communications solutions, their telco teams act as a one-stop shop for everything related to modern telecom software development. Softwaremind.com

The Theater Enthusiast Podcast
The Theater Enthusiast Podcast Season 10 Episode 3- Ben Rappaport

The Theater Enthusiast Podcast

Play Episode Listen Later Sep 12, 2024 63:40


This episode we are joined by actor Ben Rappaport!  Ben has appeared on Broadway in Picnic, Fiddler on the Roof and most recently Goodnight, Oscar opposite Tony winner Sean Hayes! Ben has also been seen on TV in Younger, For the People, Ozark, The Good Wife, Inventing Anna, Mr Robot, and (my personal favorite) Outsourced. You can catch him next on the new NBC series Grosse Point Garden Society and the upcoming movie Albany Road opposite Renée Elise Goldsberry!We talk with about what got him into performing, working theater refreshments, his amazing career on stage and screen, giving a little history lesson on the Belasco Theatre and much more!

UBC News World
Outsourced Healthcare Solutions: Get Virtual Assistants For Your Practice

UBC News World

Play Episode Listen Later Sep 12, 2024 0:12


If your budget doesn't stretch to hiring full-time staff, BeeSeen Solutions can help! Outsourced healthcare staffing helps you become outstanding! More details at https://bsscx.com/ BeeSeen Solutions City: NY Address: 50 Stewart Ave Website: https://beeseensolutions.com/

The SaaS Academy Podcast
This Guy Outsourced His 8-Figure Company (with Graeme Barlow) | Ep 43

The SaaS Academy Podcast

Play Episode Listen Later Sep 10, 2024 50:48


"If you talk to an outsource company and they can kick off development for you or kick off a project next week, that's a massive red flag for me."

Millionaire Car Salesman Podcast
EP 9:16 Unveiling Dealer Synergy's Revolutionary Outsourced BDC in Belize

Millionaire Car Salesman Podcast

Play Episode Listen Later Aug 27, 2024 34:01


In this exciting episode of the Millionaire Car Salesman Podcast, Sean V. Bradley welcomes the latest powerhouse to join the Dealer Synergy executive team—Jenna Blankenbiller! With over 12 years of experience in the automotive industry, Jenna's expertise has driven significant growth at Bob Ruth Ford, one of Dealer Synergy's flagship clients. Now, as the new Director of Dealer Relations at Dealer Synergy, Jenna is set to scale her proven strategies to benefit a broader range of clients! Tune in as Sean and Jenna dive into her innovative methods for scaling Internet sales departments and her pivotal role in the successful integration of an international BDC team. They also discuss the game-changing new venture—Dealer Synergy's outsourced BDC call center in Belize—and the advanced training techniques that will set this team apart! Whether you're looking to optimize your BDC operations or stay ahead with cutting-edge automotive sales strategies, this episode is packed with insights that you won't want to miss!   Key Takeaways Integration of International BDC Teams: Jenna's experience with managing remote BDC teams will be crucial in shaping Dealer Synergy's new call center in Belize. CRM Proficiency: Dealer Synergy's outsourced BDC agents will receive immersive training in various CRMs like VinSolutions, DealerSocket, and DriveCentric. Podium's AI BDC: The inclusion of Podium's AI BDC ensures ultra-fast response times, enhancing customer engagement and sales conversions. BDC Employee Well-being: Emphasis on treating BDC agents as integral parts of the team through recognition, support, and inclusive activities. Accountability and Success: The importance of holding BDC agents accountable and the resulting success in sales performance demonstrated by Jenna's achievements.     About Jenna Blankenbiller Jenna Blankenbiller is an accomplished automotive industry expert, having spent 12 years honing her skills with significant experiences at independent dealerships and Bob Ruth Ford, where she played a pivotal role in expanding their Internet department from selling 75 units a month to 356 units. Recently, she has joined Dealer Synergy as the Director of Dealer Relations, bringing her extensive expertise and innovative strategies to the executive team. Jenna's background includes roles as an Internet Director and General Sales Training Director, and she has been featured prominently in automotive industry publications and events. Resources: Podium: Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more! Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm. The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry! With over 28,000 members, gain access to successful automotive mentors & managers, the best industry practices, & collaborate with automotive professionals from around the WORLD! Join The Millionaire Car Salesman Facebook Group today! Win the Game of Googleopoly: Unlocking the secret strategy of search engines.     The Millionaire Car Salesman Podcast is Proudly Sponsored By: Podium: Elevating Dealership Excellence with Intelligent Customer Engagement Solutions. Unlock unparalleled efficiency and drive sales with Podium's innovative AI technology, featured proudly on the Millionaire Car Salesman Podcast. Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the industry! With over two decades of experience in building Internet Departments and BDCs, we have developed the most effective automotive Internet Sales, BDC, and CRM solutions. Our expertise in creating phone scripts, rebuttals, CRM action plans, strategies, and templates ensures that your dealership's tools and personnel reach their full potential. Bradley On Demand: The automotive sales industry's top Interactive Training, Tracking, Testing, and Certification Platform. Featuring LIVE Classes and over 9,000 training modules, our platform equips your dealership with everything needed to sell more cars, more often, and more profitably!   Elevating Automotive Business: Outsourcing BDC for Success Key Takeaways Importance of an efficient and resourceful outsourced BDC center. Integration of AI and CRM expertise for ultimate customer engagement. Leveraging experienced leadership for enhanced business processes and training.     Innovations in Automotive Business: The Power of Outsourced BDC In the ever-evolving automotive industry, efficiency, customer engagement, and innovative business practices are paramount. The recent conversation between Sean V. Bradley and Jenna Blankenbiller illuminates the transformation that an outsourced Business Development Center (BDC) can bring to automobile dealerships. With Jenna joining Dealer Synergy as the Director of Dealer Relations, her extensive experience in automotive sales and BDC management offers invaluable insights into optimizing dealership operations and customer interactions.   The Role of a Sophisticated BDC: Transforming Dealership Operations One of the critical themes emphasized in the discussion is the pivotal role that a well-managed, sophisticated BDC plays in transforming dealership operations. Jenna's experience at Bob Ruth Ford, where she successfully ramped up internet sales from 75 to 356 units per month, underscores this point. Jenna emphasizes, "We do call it the VIP experience. You get to shop with Bob Ruth for the way you want to shop, if you want to come in. And we have a process that you can do it that way.” The importance of providing customers with multiple shopping experiences tailored to their preferences cannot be overstated. Whether customers opt for curbside pickup, remote service, or a complete online transaction, a responsive BDC ensures consistent engagement and smooth transactions. Additionally, Jenna shares that Bob Ruth Ford incorporated a blend of international and domestic BDC representatives, enhancing flexibility and scalability.   CRM and AI Integration: Enhancing Customer Engagement Leveraging Customer Relationship Management (CRM) systems and Artificial Intelligence (AI) has proven to be a game-changer in automotive sales. As Sean V. Bradley articulates, "Our outsourced call center will do 30 days of full-blown follow-up, 60 days follow-up, and 90 days follow-up depending on your goals and details at the dealership.” The ability to integrate with popular CRMs such as VinSolutions, DealerSocket, Elite CRM, and others, ensures seamless continuity between the dealership's in-house operations and the outsourced BDC team. This facilitates not only transparent management but also enables comprehensive follow-up strategies. Moreover, the integration of AI technologies like Podium's AI BDC significantly enhances response times. Sean Bradley points out, “Podium's AIBDC can get it done in 15 seconds. I love it when a prospect answers the phone and they're like, wow, I'm still on the computer. And I'm like, sorry for the delay.” This rapid response capability, combined with the extensive training and expertise of Dealer Synergy's team, ensures unmatched customer satisfaction and elevated sales performance.   Valuing and Motivating BDC Teams: Building Strong, Productive Relationships Another crucial element discussed is the significance of valuing and motivating the BDC team. Jenna recalls how she prioritized taking care of her team at Bob Ruth Ford, which was instrumental in their success. She reflects, "I always made it a point, like, not to let people, whether in the dealership, sales staff or even other agents, bully them or, you know, push them around.” Creating a supportive environment where BDC team members feel valued and appreciated is vital. Jenna underscores the importance of integrating fun activities and team-building exercises, which help break the monotony of their roles and foster a positive work environment. She recounts, "We would take rebuttals or product knowledge and just like a normal Jenga game, we would write them, like, all over. You would do, like, jokes and, like, sometimes you would do like, you know, dealer synergy questions or things like that.” Such practices not only improve morale but also enhance the team's knowledge and skills, ultimately leading to better customer interactions and increased sales.   Scalability and Efficiency: The Future of Outsourced BDC Services The conversation sheds light on the scalability and efficiency advantages presented by Dealer Synergy's Outsourced BDC services. With access to a 300-plus staffed call center in Belize, dealerships can significantly reduce costs while maintaining high levels of service quality. This is further enhanced by Dealer Synergy's intensive training programs, which ensure that BDC agents are proficient in handling various customer interactions. Jenna expresses her excitement about this expansion, "I'm so excited about it. It's going to be a whole different experience. I mean, we were successful at Bob Ruth board. Now we get to be even more successful with more people.” The integration of advanced tools, such as conversational AI and extensive CRM expertise, provides an unprecedented level of service and operational efficiency that is not only cost-effective but also scalable to meet the growing demands of dealerships.   Building a Stronger Future Together: Dealer Synergy's Vision What sets Dealer Synergy apart is its commitment to continuous improvement and the betterment of its client dealerships. By bringing Jenna into the fold, they are not just adding another executive but infusing the organization with someone who resonates deeply with their mission. Jenna's firsthand experience and success in turning around dealership sales through effective BDC management and a robust follow-up process are assets that promise to revolutionize how Dealer Synergy serves its clients. Jenna shares, "I believe a lot in what you guys do. And that was one of the reasons I was successful at Bob Ruth four, too. I believed in your processes and what you guys do here at dealers energy.” This mutual respect and shared vision signify the beginning of a transformative journey that aims to set new benchmarks in the automotive industry. Together, they are geared to elevate client dealerships by merging technology, expert training, and an unwavering focus on customer satisfaction. Dealer Synergy's Outsourced BDC is more than just a cost-saving measure; it is a strategic initiative designed to enhance customer engagement, streamline operations, and significantly boost sales performance. As dealerships navigate the complexities of the modern automotive landscape, having a trusted partner like Dealer Synergy, equipped with the expertise and resources to deliver exceptional results, can make all the difference. By focusing on CRM integration, valuing and motivating their teams, and leveraging cutting-edge AI technology, Dealer Synergy is poised to lead the way in helping dealerships achieve their goals and exceed customer expectations.  

Everyday AI Podcast – An AI and ChatGPT Podcast
Ep 341: Transforming Global Supply Chains with AI

Everyday AI Podcast – An AI and ChatGPT Podcast

Play Episode Listen Later Aug 21, 2024 35:29


Send Everyday AI and Jordan a text messageWin a free year of ChatGPT or other prizes! Find out how.Supply chains impact everything. And AI is impacting our supply chain at every level. So what's it all mean for the future of the products we use every day and the supply chains that make it all possible? Evan Smith, CEO and Co-Founder of Altana joins us to discuss. Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion: Ask Jordan questions and Evan questions on supply chain and AIUpcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:1. Importance of Supply Chain2. Implication of AI in Supply Chain3. Value Chain and AI Integration4.  AI Addressing Industry Challenges5. Impacts of COVID-19 on Supply Chains and Role of AITimestamps:01:55 Daily AI news05:00 About Evan and Altana08:23 Outsourced supply chain is fragile, strategically important.10:38 AI revolutionizes supply chain data analysis.16:26 Automation will change work, focusing on value.17:58 Impacts of industry on supply chain future.23:57 COVID and generative AI's impact on supply chain.26:42 Supplier diversity can mean redundancy or workforce equality.30:37 Global businesses need to rethink supply chains.32:10 Reframe the AI conversation for positive outcomes.Keywords:Evan Smith, outsourced just-in-time supply chain, global supply chain network, carbon footprint, national security, China's control of critical minerals, paper-based to digitized supply chain, AI technology, large language models, trace origin of products, forced labor, business interruptions, customs and trade compliance, supplier diversity strategy, workforce and human rights evaluation, actively managed value chain network, generative AI, change of nature of work, automation, repetitive tasks, data processing, business interruption risk exposure, COVID-19 pandemic, Jordan Wilson, Everyday AI Show, Microsoft, OpenAI, Conde Nast, Altana, fabric of the world's physical economy. Get more out of ChatGPT by learning our PPP method in this live, interactive and free training! Sign up now: https://youreverydayai.com/ppp-registration/

Scaling With People
Scaling Small Businesses: The Power of Outsourced Financial Services with Jayson Kruger

Scaling With People

Play Episode Listen Later Aug 21, 2024 27:38 Transcription Available


Ever wondered how outsourcing your accounting and financial operations could be the key to scaling your small business? Join us as we uncover insightful growth strategies with Jayson Kruger, founder of Signature Analytics. Learn how Jason turned his vision into a thriving company with over 70 employees, and discover the critical role that outsourced CFO advisory services can play for businesses outgrowing their initial infrastructure. Jason emphasizes the need to understand every facet of your business—from sales and marketing to HR and operations—to better manage and support your team members. He also shares his thoughts on cultivating an authentic culture that promotes both personal and professional success for employees.From mastering cash flow management to transitioning from basic bookkeeping to sophisticated financial operations, this episode is packed with actionable advice to elevate your business. Jason highlights the importance of accurate financial reporting, proactive communication with banks and investors, and the use of key performance indicators (KPIs) to guide decision-making. We delve into essential topics such as preparing for funding, understanding client concentration, and optimizing your management structure. Whether you're looking to secure investment, improve profitability, or simply gain better financial visibility, Jason's expertise will provide you with the tools you need to succeed. Tune in to transform your business's financial and accounting practices.

The IC-DISC Show
Ep057: Outsourced Accounting Insights with Deanna Walker

The IC-DISC Show

Play Episode Listen Later Aug 16, 2024 39:42


In today's episode of the IC-DISC show, we welcome Deanna Walker, CEO of Venturity Financial Partners, to discuss the world of outsourced accounting. Deanna reflects on transitioning from banking to leading an accounting firm committed to transparency and team-based client service. We explore Venturity's unique approach to addressing private businesses' administrative and strategic needs. From supporting founder-led ventures to navigating COVID disruptions, Deanna shares insights into competently enhancing clients' capabilities. Our conversation considers the evolving role of CPA firms and the benefits of mentorship in this field. This episode offers not just information but valuable perspectives on outsourcing in today's accounting landscape, enlightening you on the potential strategies and solutions available.     SHOW HIGHLIGHTS I discussed outsourced accounting services with Deanna Walker, CEO of Venturity Financial Partners, exploring their commitment to open book management and "The Great Game of Business" principles. Deanna shared her journey from a decade-long banking career to leading Venturity, highlighting her experiences in business development and the firm's team-based approach. We examined a case study involving a multi-entity dental service organization where Venturity's offshore team significantly improved financial reporting and reduced errors. The conversation included how Venturity supports founder-led companies by maintaining institutional knowledge while enhancing accounting capabilities amid a nationwide shortage of qualified accountants. We delved into the importance of quality work, proactive collaboration, and consistent communication with clients in financial services, emphasizing a team-based approach to outsourcing. Deanna discussed the evolving role of CPA firms in the outsourcing space and the impact of regulations like Sarbanes-Oxley on their services. We explored Venturity's advisory practice, which includes a team of CFOs and COOs providing operational expertise and strategic planning support to clients. Deanna highlighted the significance of mentorship, particularly for women in accounting, and the positive impact of open book management on team engagement and service quality. We addressed the challenges Venturity faced during the COVID-19 pandemic, including capacity issues and the necessity of prioritizing client relationships based on mutual value. The episode concluded with a lighthearted debate on the merits of Texas barbecue versus Tex-Mex cuisine, revealing a shared passion for Tex-Mex.   Contact Details LinkedIn- Deanna C Walker (https://www.linkedin.com/in/deannacwalker/) LINKSShow Notes Be a Guest About IC-DISC Alliance About Venturity Financial Partners GUEST Deanna WalkerAbout Deanna TRANSCRIPT (AI transcript provided as supporting material and may contain errors) Dave: Hello, this is David Sprey and welcome to another episode of the IC Disc Show. My guest today Deanna Walker, the CEO of Venturity Financial Partners in. Deanna: Dallas. Dave: And Venturity is a outsourced accounting consulting firm and they've also grown into outsourced CFO, coo type work. We had a really great conversation talking about a variety of different things. One of the most interesting is they're committed to open book management and following the framework from the book the Great Game of Business framework from the book the Great Game of Business, and over time they've even gotten to where they are consulting with their clients on implementing open book management and all the benefits to it. So we went into some details there and I asked my standard questions, of course, about what they wish they had known when they were 25. And so it was a really great interview. Deanna has a really great story and we also got into a little bit of UT and A&M rivalry. So it was a fun conversation. I hope you enjoy it. Good morning, deanna. How are you today? Deanna: I'm great, David. How are you? Dave: I am doing great. I have my Yeti Whataburger cup and you'll see it as we talk. Deanna: There we go, let me some Whataburger. Dave: I know. So where are you located today? Deanna: I'm actually in Dallas, Texas. Dave: Okay, great, and I am in Houston, where I typically am. Hey, before we get started, I want to just address something that may cause this to be a very short podcast, so I noticed that you appear to be a proud graduate of Texas A&M University. Is that true? Deanna: Very true Well. Dave: I am a proud graduate of another large Texas State University in Austin. So I just thought, if this is going to be a problem. We should probably, you know get it out of the way right away. Deanna: I don't think it'll be a problem. I've already addressed this similar issue about 30 years ago. My husband went to the University of Texas, so we are divided. And I've got one graduate of there already and is soon to be graduate in May, and I can also probably say I am one of very few individuals, if not the only one, that has graduated with a degree from A&M that has a license plate currently that says hook'em. Dave: Yeah, you better not let too many Aggies hear about that, they may disown you. Deanna: Yeah, no. Well, we also have a text exchange that's called UT3 and a wannabe. So I would say I'm old Southwest Conference because I've got ties to SMU and Arkansas. So that may date me a little bit, but that's how far back I go with our Texas football. Dave: That's. That is awesome. So are you a native Texan then? Deanna: I am Born and raised in San Antonio, okay. Dave: Yeah, I grew up just east of San Antonio, so I know that part of the state. Well, let's get started. Tell me about Venturity Financial Partners. What the heck do you all do? Deanna: Well, we help business owners, CEOs, management teams solve problems that relate to their accounting back office, including the office of the C-suite. The CFO and the COO relate an alternative to becoming an in-house accounting and finance group. Dave: Okay, and where you see that you've been the CEO for a little, while not a long time. What's the background? How did you end up there? Did you start your career there? What's the story? Deanna: Yeah, no good question. I had about a 10-year banking career. So, coming out of A&M, moved to Dallas and worked in the investment banking field and corporate lending, acquisition financing field for about 10 years or so. Took a little bit of a break when my kids were younger and then got introduced to Chris McKee, the founder of Venturity, in 2001. I really fell in love with the business model and the opportunity to, like I said, help business owners, ceo-led teams, really focus on their back office accounting and bring expertise to the table, and so mainly grew up on the side of the business. That was, the business development side of the house. So most recently, before taking over CEO, I was the CRO. Dave: Oh okay, Chief revenue officer. Deanna: Yes. Dave: Okay, so who? What are the characteristics of the companies that you're kind of best suited to to serve then? Deanna: Yeah, Privately held companies really ranging in size from 10 to 500 million in revenue. Companies, like I said, people don't come to us generally because everything is working great in their finance and accounting department. They usually come because they're frustrated, can't get the right teams in place, not comfortable with their information, and so we can bring a lot of that expertise and partner with them. Dave: Okay, and what is that? And how does that look like? Is it, like you know, consulting engagements? Do they just completely like outsource their back office to you? Is it a mix? Deanna: It's a mix, it's a little bit of both At our core on the accounting outsourcing side. It's, like I said, an alternative to having an in-house team. It's a team-based approach and then we can augment that solution with special project resources, either on the accounting side and then, most recently in the last three and a half years, we added a COO advisory team that can really round out that finance function. And whether it's for an ongoing type of service there or popping in for a project either way. Dave: Okay, got it. Okay, I think I'm with you so far. Well, I love stories and I think our audience does too. Do you have some like client, like success stories that you can tell us about? And I realize you may have to have them anonymous, but I think that helps people understand, understand better with stories and examples. Do you have some stories? Deanna: I do. You know, I guess before I would launch into that I would say is just to add on a little bit to the concept of people don't come to us because their accounting is going well. You know, we're system agnostic, which I also think is a benefit. We work with a variety of industries and so just a lot of times people will come because they're very frustrated in terms of being able to attract and retain top talent where there's been a transition in their business and they're looking to augment and get information. So one that comes to mind in particular it's a family-run business, a wholesale distribution company, and they knew they wanted to sell second generation, but they really knew they wanted to sell. The CEO was not a family member. There was a family member that was still involved in the company and so they brought us on to help get their accounting ready for sale. I'm sure processes really make sure that they are adherence with GAP and so we worked with them probably for I don't know about a year and a half or so working through all of that, getting good cadence, with their month in close and their financial reporting really all in preparation to be put up for sale. Excuse me, they went through a successful transition. This one happened to be purchased by a private equity group, but we really help companies get ready for sale in all areas, but this one was private equity back and I think the interesting thing to note there is that this company has become now the platform for additional add-on acquisitions. So what we've also been able to do is augment to help the due diligence with this group in bringing the special project resources to bear, as well as CFO consulting and advisory. You know when it's needed. Dave: Okay, no, that's, that's great, did? I'm a big fan of John Wierlow's podcast. You know John. He wrote the book Built to Sell and he has a great podcast where he interviews every week an entrepreneur who had a successful exit and they kind of debrief on everything. Do you think that deal would have been much more difficult, if not impossible, to get done if they had not engaged you for the prior year and a half? Do you think it would have just been a non-starter for the private equity firm without that, or do you think it would have just been a lower price? Deanna: That's it lower price. There's a lot of capital out there that people have been to deploy, so I don't know that. I would say I think the accounting, when it's really bad, it may delay. I don't think it keeps the deal from getting done. But I think what we have seen and what our investment bankers and private equity folks will tell us, that having good information and your ducks in a row can really be the equivalent of two to three times turn on an EBITDA. So it's definitely an enhancer to valuation. Dave: Okay, give me one second. Hey, my dog is over in the corner. He woke up and decided his bed wasn't quite comfortable. He was just scratching around. Sorry about that, yeah, and that's, and that is what it comes down to, right, and then the due diligence was probably less painful. I'm guessing as well. Deanna: Yeah, it is. You know we have a product called an accounting assessment and it really sits in front of the Q of E reporting that is in either on behalf of the company or the private equity group and really just kind of what I'll call kick the tires on the accounting and it may seem like basic things but it can be very important. Are they really gap compliant? Are they matching revenue and expenses? Do they have an accounts payable process? Is there a revenue recognition need? That's out there for the type of company they are, and are they adhering to the right treatments there? So those are things where we can really go a little bit deeper into the accounting pretty quickly and that really helps with that Q of E and just helps the process move along to identify what might need to be shored up. Dave: Okay and Q of E quality of earnings. Deanna: Quality of earnings yes. Dave: Yes, thank you for clarifying. Yeah, okay. Well, that's a cool one. You have some other client stories. Deanna: Yeah, another one a little bit larger company. So we're, you know, like I said, we can work with companies 10 to 500 million in revenue, and this one was a multi-entity dental service organization and this one in particular had grown through acquisition. The CEO, when they came to us, was pretty frustrated and heavily involved in the accounting. They had a team in place, four or five person team, some offshore, some onshore and it just wasn't getting the information that he needed and instead of using the time when the financials were generated to analyze and look forward, a lot of time was spent checking for errors. This particular company had outside reporting to an investor group as well as to a bank, and so there was just a lot of eyes in different constituencies looking at the information. And there's just a lot of eyes and different constituencies looking at the information and there's just a lot of time checking for mistakes. And so we were able to come in and map out the very seamless transition over a period of a few months. We tapped into our offshore team as well that we've had since 2006. And we were able to transition to the accounting to our team really short processes and procedures move up the month-in-close timeframe so we could get information into the hands of the management team sooner and then hence out to the external reporting constituencies. And now the time is spent really looking at the operations of the business, figuring out what needs to be drilled down on getting information out to those individual locations more analysis and forward looking than looking for errors. Dave: Okay, did they end up just eliminating that internal team then? Deanna: There was a transition. A couple of people on their India side were kept and moved over to. We don't handle the billing, because insurance billing had a different team, but a couple of those folks were moved over to that team and then the others were transitioned out. We don't handle the billing, because insurance billing had a different team, but a couple of those folks were moved over to that team and then the others were transitioned out. We don't always have to be a situation where we transition team members out. A lot of times it's really based on sort of the level of talent and what the opportunity is there. We kind of round out that function if there's resources that need to remain in-house. Dave: Okay, so you had a situation here where, let me just recap because of the bank and the investor group, the accounting team was hyper-focused on not being in the uncomfortable position where the bank or an investor would say, hey, what's this expense? Then they look at it and then they come back and say, oh, that was a mistake, we had miscoded that, and which just crushes the confidence that those investors and users have. So it sounds like they were hyper-focused on preventing that and they probably got to that hyper-focused because they'd been burned, probably in the past. So they got to that position to burn probably in the past. So, yes, so they got to that position and because of that that slowed down the close and it just had them really devoting a lot of time and resources to just that. You know, no, no errors financial. Deanna: Yes, and also getting the senior management team involved and kind of running down those errors, spending way too much time in the higher level I mean, because the trust wasn't there and they were the ones that were putting their faces on the front lines right to the investor group and to the banks, and there was, you know, debt on the books and you know, and so they really wanted to kind of just glitched up sort of the roles and responsibilities and freed up the CEO to really, like I said, focus on more of the analysis once the team was able to start trusting in the numbers again. Dave: Okay, well, that's okay. That's another great story. Do you have a third one? Deanna: Let's see. You know, I think we've had lots of situations where we can come in, so these were involved, sort of taking over everything that. We have lots of situations, though, where we can come in, so these were involved, sort of taking over everything that. We have lots of situations, though, where we can come in. And you know the thing about some, especially the founder led companies they have really great people on their team that have grown up with them over time and they become family members, right, and so it can be difficult or challenging sometimes when you've got a really longstanding, committed team member, but maybe the company has grown to the point where it's maybe outstripped the skill sets of that individual or individuals, and so those team members bring a lot to the table in terms of institutional knowledge, but they may not have what's needed to take the company to the next level from the accounting standpoint, especially if there's complexity in the business. Sure, mentory management, manufacturing processes or, for construction, clients work in process. So we do this quite a bit. Actually, we'll come into scenarios where those types of team members are on the ground and a lot of times the business owner, the management team, really want to keep those folks and elevate them into new roles because of their operational expertise. So we can come in and augment and work with those types of team members so they don't have to be displaced and they can get more on the analytical side of it, or they can be a bridge between operations and accounting and then we can come in and do that blocking and tackling on the accounting and really get the books closed and make sure that we bring that type of product to the table for them, but that those individuals stay in place and are supported by us but also elevated and coached by us if need be too. So I don't have a specific particular client on that one, because that's a lot of what we do for clients. Dave: Yeah, no, that's great A representative example, because that's a lot of what we do for clients. Yeah, no, that's great A representative example. So the CPA firms we work with, you know, so basically all of our clients because we do just one, we do just one part of the tax process that we coordinate with their longtime CPA firms so we have interactions with hundreds of CPA firms each year. Firms so we have interactions with hundreds of CPA firms each year and, of course, a common theme is just the shortage of qualified people, and I'm guessing that's a similar problem in-house as well, not just in public accounting. Is that accurate? Does there seem to be a shortage of talented people? Deanna: Yes, we've had a shortage of accounting folks for quite some time, really even pre-COVID, but it's definitely been exacerbated by COVID and the opportunity for accounting folks to work remotely to service companies all over the country and, in fact, from all over the world. I think we've been doing outsourcing since 2000, and so we were a little bit on the cutting edge of, hey, you can get your accounting done and not be in the office, you know, sitting there. But now it's really opened all of that up, and so it has created some challenges in attracting and retaining folks. So for us we're not immune from that. But we offer our team members the ability to work with a lot of different clients and be promoted from within and a career path and, you know, in training as well, and so they're first and foremost employees of Venturity, which we are a 20% ESOP owned company and we're also open book management. So we invest a lot in our culture, which I believe helps us to attract and retain folks. We also have an offshore partner that we have worked with since 2006. And so we partner with them and so we divide and conquer on scope of resources between our two groups as well, which just helps us in terms of being able to, if an opportunity comes to us, especially if it's a large one, mobilize quickly to serve that client. But you're right, it's been tough for several years now. Dave: But it sounds like in on balance it's been more of an opportunity for you because you're better able to navigate that shortage than what your client is probably. Is that accurate? Deanna: Yes, I would say so. I think you know that's very true, and we can provide that ongoing training as well, and we have 50 accountants that come to the office every day. So there's a lot of collaboration, team-based approach, resource sharing, things like that, and so that's enticing to a lot of people, as well as the ability to get exposure to a lot of different companies and a lot of different industries. So being system agnostic, working in a lot of different systems as well as industry, provides a lot of opportunity for folks in the accounting field and the opportunity to be promoted as well. Dave: Okay, and you all don't like audit financial statements or prepare tax returns, correct? No? Deanna: that's a really great question. So we're really structured as a professional services company and we like to say we sit on the same side of the table as our clients. So while we have CPAs on staff and our founder is a CPA, our clients get audited by outsourced CPA firms and we don't do tax work either. So we're more of that internal accounting department resource and we partner a lot of times with the tax CPAs and the auditors in terms of giving them the information they need to discharge their services. Dave: Okay, what do your clients say? Or what would you think your clients would say if I said, hey, what makes Venturity so great to work with? What are the things that your clients tell you differentiate you in the marketplace or make you such a valuable partner? Deanna: Yeah, I would say the quality, two things the quality of our work as well as the proactive focus we have on collaboration and communication with our clients. We're consistent. We deliver our financials on time. We send out weekly updates to our clients that they even though we're not going on site to do the work on a regular basis they know at any given point in time where they stand. We're in constant communication with them. We do have onsite meetings it's not like they never see us by any means, but it's very reliable, very consistent. It's very process and team-based versus a people-based solution where you have, maybe you know, all of your accounting is done by one individual and it's tied up in the head and knowledge of that one person. We bring a team to the table and divide and conquer on skill sets, and that's a little bit unique in terms of the way outsourcing. We bring a team to the table and divide and conquer on skill sets, and that's a little bit unique in terms of the the way outsourcing it has been done. Dave: I know some of our the CPA firms. We know, because of the shortage of talent, they've had to make some hard decisions. You know which clients you know they can serve and they've had to actually, you know, disengage with clients just because they didn't. You know they just don't have enough people to really serve everybody. Have you all had to go through a similar process where there's just you know some of your smaller clients you just realized you just don't have the capacity for? Has that been a challenge for you as well? Deanna: We definitely have gone through that in various periods of time. You know we had a couple of things during and coming out of COVID. There was just more work to be done than you can have people for, and so you know there was at one time at our not proud of this, but we had a wait list of like six to eight weeks to bring on a new client and that's super challenging. And so at that point in time we, you know, we were working to have the most efficient client relationships that we can, and you know we want to make sure we have partnerships with our clients where there's mutual value in the relationship. We're more than just bookkeepers and ticking and tying on transactions. So our clients that really that we both collectively benefit the most from, are those that really value that collaboration that we were talking about getting together once a month and having financial summits or we call it getting the call, the ones that are going to pick up the phone and call us and include us in decision-making. And so when we have to have those times that are unfortunate, when we go through some of those analysis to make sure what's the best fit, we take all those things into consideration. So we have had to do it. We don't like to do it necessarily, but at the end of the day we're looking for the right fit on both sides, and so generally that works itself out in the way that it's supposed to. Dave: Okay, yeah, that makes sense. As far as new business the business that's referred does it come mostly from current clients, investors, cpa firms, banks, a mix of all of them, and are there any? There have been any trends in the last few years where it's shifted one way or another? Deanna: way or another, the answer is yes, it comes from all of those. We've got a really great business development team. So we're a referral-based, relationship-based selling organization. We do very little cold calling. We're keeping our eye on things that are out there in the market and definitely are opportunistic. If we come across a company that we may think that is looking for someone or could use our services, and we'll reach out. But yes, we, we develop a group of center of influence. You know relationships and they are comprised of everything you just mentioned. You know bankers, cpa firms, lawyers you know, other professional services providers that really have the ear of that client. You know as well. I would say, one of the things that's been an interesting trend as of late and I would say late, maybe four or five years is the CPA firms are more and more focusing on the client accounting outsourcing space Used to be they would do bookkeeping as a means to an end for the tax work and they weren't so much focused on providing what I would call ongoing accounting services to clients, but we've definitely seen a focus in that area in the last five or six years, but it's pretty popular right now and so, but there's still so many companies that need expertise. We don't often go up against five or six at a time when we're looking at a new relationship. It's still very rare, and mostly what we're competing against is companies choosing to build an internal team, but we're definitely the CPA firms putting more emphasis on it. We still have maintained those referral relationships because if you are auditing those companies, you generally don't want to necessarily be doing the accounting for them, and so we partner with folks that really want to put the best interest of the client first and foremost, and so our referral partners. You know there's sometimes overlap in terms of what maybe they can do and what we can do, but when we take that honest approach to what's the best in the best interest of the client, that tends to work itself out. So we want to have partners as well. When we come across something that is not going to be a great fit for us, that we can send and know that they're going to get taken care of in the way we would. Dave: Okay, no, I like it and that's interesting that evolution of the CPA firms really doing more and more outsourced accounting. It makes sense and I think back when I was at Arthur Anderson like a long time ago well, they'd been out of business for 25 years, so it's been a long time ago but I think back then the accounting firms could actually do consulting for clients they audited and I think that was part of the shakeout or the fallout from that and I think that's what led to Sarbanes-Oxley and some of that stuff. Deanna: Now you're getting a little technical on me, but it's actually true. So, public companies if you're a public company you really can't do it. If you are private, technically you can have that separation. The onus is on the CPA firm to make sure that if they're doing an audit and also doing the accounting, that they put the proper separation in place. But a lot of them just won't mess with it. You know because of things that have happened in the past. In certain situations it might make sense, but we oftentimes find that they like to maintain those relationships and so if they've got a strong audit relationship and there's an accounting need there, they generally will refer it out. Dave: Okay, well, that is excellent. We have covered a lot quickly as we're kind of nearing the home stretch. Is there anything I have not asked you that you wish I'd asked you? Deanna: You asked some really good questions. I mean, I think we haven't talked too much. We talked a lot about accounting. We haven't talked too much about our advisory practice. Dave: Yeah, let's talk about that. Deanna: It's relatively new. So our company is 23 years old and I've been with the firm for about 20 and off and on throughout that time. Actually, during all of that time our focus up until about three and a half years ago was the outsourced accounting piece and to get specific about, that's what I would call the controller level and down. So you know our relationships are rooted in that month in close in the financial reporting. We can also pay bills, invoice clients. We don't do actual payroll processing but we do payroll coordination. So a lot of balance sheet reconciliation work, that type of thing, and over the years there would be times where a client may need that forward looking piece or some additional consultation or an advisor to the CEO or what have you, and so we would bring in a CFO generally fractional CFO partner from the outside. So we would maintain those relationships as well and have good referral network there and that's worked really well and we've maintained those relationships. But about three and a half years ago we established our practice internally as well and we have five what we'll call CXOs. But the reason we have the CXO in there is because it's a combination of CFOs and a couple of folks that are COO, executive type individuals that are 25 plus 30 years plus of experience in the marketplace that can bring that expertise and knowledge to the table to really round out our accounting function and really have what we call that seat at the table with the management team. What that does is it allows us to go deeper with our clients and bring operational expertise to the table or kind of merge and mesh the operations in the accounting. Accounting is the ultimate scorecard. So if you're doing your accounting correct and you're analyzing your information, then you can take it back to what's going on in the operations right, whether it's a process you need to revamp or sales you need to focus on or handling something slightly different way, so that team can help. Those individuals can help bridge that gap and then take that information and look forward with the client as well, and get more into forecasting and budgeting. And how do we prepare for a sale, or where should we go next? A new market, that type of thing. So it brings that operational focus in, you know, to the forefront too. Dave: And that service? Was that more an augmentation of existing relationships or adding that piece? Or is that actually grown to be where you're actually bringing clients in through that service path and then sometimes adding the accounting outsourcing or not? Deanna: Yeah, that's a really great question. It's been a little bit of both. So, you know, we've been able to expand our existing client relationships and bring that level of you know of service to the table. But then we have a lot of opportunities that we may not have been able to do the accounting if it were not for that C-suite individual to lead the charge of the team. And those are usually, the more you know, david, the more complex situations where and it's generally not the complexity related to the accounting, it's the complexity related to the relationships, the management team folks, the constituencies, whether external reporting, things like that to have that C-suite individual to help manage all of that allows us then to come in and do what you do, what we do, really well, which is the accounting. It can be challenging for our controllers to have to manage multiple relationships at the client level because of the way that our teams are set up. So to have that extra level of expertise who can get in there and have those conversations and be a right hand to the CEO or other members of the management team, allows us to have a more expanded relationship in certain situations. Dave: OK, yeah, I can see why you all have gotten into that service line. And then how do you know when to still use one of your longstanding fractional CFO relationships, maybe industry expertise or something like that? Deanna: relationships, maybe a industry expertise or something like that. Yes, thank you for bringing that up, because I'm particularly proud of the fact that when we started the practice, we went to the folks that we had existing relationships with and it's you know, it's a variety and we said, hey, we're getting into this, but we don't want to displace our relationships with you know, with you for that very reason because they're you know, as I said before, our focus is to make sure that we've got the client's best interest in mind, and you know our folks are generalists that we have on our team, and so if there's a particular expertise that is needed, say, and really deep restructuring knowledge, or you know just something where we don't have that expertise, we want to be able to refer it out to someone that we know and can trust. So we've maintained all of those relationships. You know that if it doesn't make sense for us, then we know exactly where to go with it. Dave: OK, no, I'm glad that you mentioned that and I'm sorry I didn't ask you about that. What else? Is there anything else that you wish we'd covered, that we didn't get to? Deanna: I think a couple of things that might be unique about us that I think allow us to really bring a high quality service to the table is that we're a group of accountants, so we definitely know accounting, but we went open book management in 2017 through a relationship with an organization called the Great Game of Business I don't know if you're familiar with it, I do. Dave: Yeah, the Springfield remand. I forget his name, jim, something. Jack Stack, jack Stack, yeah. Deanna: Yeah, and so we really we went open book management, not because our folks didn't know how to do accounting, but we wanted them to be able to have a stake in the outcome and to really feel empowered, to know that they can make an impact in our business, and it's been very successful for us. As you can imagine, it's a process-oriented kind of system and a communication system, and so our folks love process and so we follow it. What I would say letter to the law. We huddle every week. We know where we stand at any given time in our financial situation, and the benefit to that is our folks are constantly having conversations and engaging themselves and services farm where the new deals come from. So it's much more expansive than just, hey, how do you calculate gross margin or net income. So that type of conversation really allows us to even be better and bring more of that type of conversation to the table with our clients as well, and we have clients that are becoming more and more interested in that, and so we can help with that as well in terms of helping them if they want to start thinking about how they can get their team members involved. Dave: That's great. Yeah, that was going to be. My next question was whether, having done that for seven years, you're advising clients who are interested in that as well. So that's great, yeah, it's been a lot of fun. That's great. Well, as we wrap up, I have just a couple of fun questions here at the end, Some curveball questions. Are you up for some curveballs? I am, let's see so if you'd mentioned that you've got a recent graduate of UT and then another one that's there. So the question almost could be a two-part, but I'll ask it the way I normally ask it. So if you could go back in time and give advice to your 25 year old self, what advice might you give? Like, with the benefit of hindsight and knowing how things turned out, is there any advice you might give to your 25 year old self? Deanna: Yes, absolutely so. I also have a 26 year old, so I have three children. So, I am tempering myself every single day on how much advice to give and how much to support. Sure, sure, I have evidence by my dinner conversation, even last night, with our oldest who is, you know, looking to make a career move. So I would say the advice I would give to myself is to I was someone who wanted, was very eager, to go to that next step. Have this planned out, have that planned out, get to this next step. And I think the advice that I would give to myself back then would be to take a little bit of time and try something new and not worry so much about if it doesn't go the way that you need it to, or think you might want it to, or you think it might should, and not be so worried about what happens if it doesn't work out, and that can translate to switching a career or maybe even moving away, or you know, for a period of time and just not being so planned out. Dave: Okay, yeah, I intentionally asked the question because it seems like we would be more amenable to advice from our future self than other people might be amenable to our insights. Deanna: Yeah, for sure, and you know, from my young career standpoint you didn't have this question, but I think you know I often get asked the question. I would say as soon as you can get a coach or a mentor, get one, even if you think you can't afford it. I would say invest in somebody who's going to really be objective, push you out of your comfort zone, you know, to someone that you can really rely on to to help you push yourself to grow. Dave: Okay, well, and maybe. Deanna: I've given you an opening there. Dave: So so now you, the next time you want to give advice, you can say hey, I was on this podcast and they asked what advice I would give to myself when I was your age and this is the advice I would have given to me. But I'm not saying you should take it, but this is if I knew then, what I knew now. This is what I would have told myself to do. So maybe I'll give you a new tack that you can take. Deanna: Yeah, I think, as long as it's not your kids. I do mentor a lot of women who are earlier in their career and trying to figure out how to navigate and manage and you know ebb and flow, the things that come with with life and so I really enjoy that and it's one of my, one of my passions, quite honestly. Dave: I think kids your own kids. Deanna: Having that separation is also the advice I would put out there. As we all know, we learn from that and I continue to learn that lesson. Dave: It's ironic. You could have an unrelated person who's virtually a carbon copy of you, and they could have a carbon copy family, yet their kids would take much more value from your advice, and vice versa it's something about you can't be a prophet in your own homeland, I guess you can't be a prophet in your own home either. Deanna: Yes, no for sure. Which is you know the benefit of like having a strong community. You know growing up and having kids and you know investing in your community because that part does help, yeah, but no that's absolutely true. Dave: All right. So the final question. This is the fun one, so I'm going to ask you a question and you just need to give your gut answer, right? So don't think too much about it. Okay, so we're both in Texas, barbecue Tex-Mex. Deanna: Oh, tex-mex hands down. Tex-mex hands down. I can eat beans and rice for every single meal. I actually love barbecue. Five or 10 minutes in it starts to get too much. No, but beans and rice, mexican, all day long. Dave: Yeah, I'm with you. Well, Dina, this was really fun. I appreciate you taking the time to join me this morning and I hope the rest of your week goes great. And again, it was a real treat and I appreciate you making the time. Deanna: No, I enjoyed it very much, thank you. Special Guest: Deanna Walker.

Grow A Small Business Podcast
Mastering Business Success with Nikki Chamberlain: Discover How Outsourced HQ Achieved $600K Revenue and Grew to 23 Team Members—Insights on Building a Strong Culture, Strategic Mentoring and Sustainable Growth Practices. (Episode 552 - Nikki Chamberlai

Grow A Small Business Podcast

Play Episode Listen Later Aug 13, 2024 38:16


In this episode of Grow a Small Business, host Troy Trewin sits down with Nikki Chamberlain, Founder of Outsourced HQ, shares how she reached $600K in revenue and scaled to 23 team members. She delves into her strategies for building a dynamic company culture, the significance of strategic mentoring, and approaches to sustainable growth. Tune in for actionable insights and key strategies for driving business success. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here.   Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice.   And a snapshot of the final five Grow A Small Business Questions:   What do you think is the hardest thing in growing a small business? Nikki Chamberlain believes that the hardest thing in growing a small business is moving out of a reactive mindset. It involves delegating tasks effectively and trusting others to handle responsibilities, even if they might not execute them with the same precision or capacity as the business owner. This shift from managing every detail to empowering a team is crucial for sustainable growth. What's your favourite business book that has helped you the most? Nikki Chamberlain's favorite business book that has helped her the most is "The Diary of a CEO" by Steven Bartlett. She found it particularly insightful for its practical advice on business and personal development. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Nikki Chamberlain recommends the "Build" podcast by Layla Hall-Moses, which focuses on building effective teams and fostering a strong company culture. For online learning, she suggests exploring resources that emphasize team dynamics and professional development. What tool or resource would you recommend to grow a small business? Nikki Chamberlain recommends using a CRM tool like Dubsado. It helps automate up to 80% of daily paperwork, including client onboarding, forms, contracts, and communications, streamlining operations and maintaining long-term client relationships. What advice would you give yourself on day one of starting out in business? Nikki Chamberlain would advise her day-one self to ask for help sooner and to avoid being too proud. She emphasizes the importance of reaching out for support and guidance early on, rather than trying to handle everything alone, even if it feels daunting. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Don't let pride keep you from seeking the help you need to succeed – Nikki Chamberlain Effective mentoring is a cornerstone of sustainable business growth – Nikki Chamberlain The cost of replacing great staff far exceeds the investment in their happiness and growth –Nikki Chamberlain    

The Prepper Broadcasting Network
PBN Daily News: Dystopia Outsourced

The Prepper Broadcasting Network

Play Episode Listen Later Aug 8, 2024 27:28


PBD Podcast
“Exclusive Not Inclusive” - Russell Peters On Comedy, Joe Rogan, Woke Culture & Parenting | PBD Podcast | Ep. 454

PBD Podcast

Play Episode Listen Later Aug 5, 2024 115:47


Russell Peters sits down with Patrick Bet-David for a hilarious and heartfelt conversation. Known for his global stand-up performances and hit specials like "Outsourced" and "Red, White, and Brown," Peters delves into his journey in the entertainment industry, his insights on comedy, and his challenges as both a comedian and a father. ----- --- Support this podcast: https://podcasters.spotify.com/pod/show/pbdpodcast/support

Millionaire Car Salesman Podcast
EP 9:12 Transforming Your Dealership with Purpose-Driven Leadership, AI, and Outsourced BDCs

Millionaire Car Salesman Podcast

Play Episode Listen Later Jul 23, 2024 64:23


Welcome to an engaging episode of the Millionaire Car Salesman podcast, where host Sean V. Bradley sits down with Roy "The Wolf" Davila, General Sales Manager at Mike Terry Auto Group, to discuss the evolving landscape of car sales and dealership operations. This episode dives deep into the intricacies of the modern automotive industry, emphasizing the importance of training, innovative solutions, and maintaining a winning culture within dealerships! In this enlightening conversation, Sean and Roy explore current challenges in the automotive industry such as HR deficiencies, the integration of AI, and the value of outsourcing to deal with staffing issues. They also discuss the significance of purpose-driven management and how to navigate the post-pandemic market to keep dealerships thriving! Don't miss this episode packed with valuable insights and strategies to help you stay ahead in the ever-changing automotive industry!   Key Takeaways Embrace AI in Dealerships: Utilizing AI, such as Podium's solutions, can bridge staffing gaps and enhance lead follow-ups, ensuring no opportunity is missed. Outsourced BDC in Belize: Dealer Synergy's new initiative offers an outsourced call center in Belize, providing a cost-effective and efficient way to manage lead generation and follow-up. Relationship Building & Training: Focusing on strong interpersonal skills and continuous training helps sales teams better engage with customers and adapt to market changes. Purpose-Driven Leadership: Motivating teams involves more than just financial incentives; it requires building trust, providing support, and aligning with employees' personal and professional goals. Navigating Post-Pandemic Challenges: Dealerships must adapt to the residual impacts of the pandemic, including handling negative equity and evolving customer expectations.   Resources: Podium: Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/industry/automotive-oem/ to learn more! Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm. The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry! With over 28,000 members, gain access to successful automotive mentors & managers, the best industry practices, & collaborate with automotive professionals from around the WORLD! Join The Millionaire Car Salesman Facebook Group today! Win the Game of Googleopoly: Unlocking the secret strategy of search engines.   The Millionaire Car Salesman Podcast is Proudly Sponsored By: Podium: Elevating Dealership Excellence with Intelligent Customer Engagement Solutions. Unlock unparalleled efficiency and drive sales with Podium's innovative AI technology, featured proudly on the Millionaire Car Salesman Podcast. Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the industry! With over two decades of experience in building Internet Departments and BDCs, we have developed the most effective automotive Internet Sales, BDC, and CRM solutions. Our expertise in creating phone scripts, rebuttals, CRM action plans, strategies, and templates ensures that your dealership's tools and personnel reach their full potential. Bradley On Demand: The automotive sales industry's top Interactive Training, Tracking, Testing, and Certification Platform. Featuring LIVE Classes and over 9,000 training modules, our platform equips your dealership with everything needed to sell more cars, more often, and more profitably!     Unlocking Automotive Mastery: AI Integration and Transformative Leadership Key Takeaways: Artificial Intelligence (AI) as a Game-Changer: Utilizing AI transforms HR deficiencies by enhancing customer follow-ups with unprecedented efficiency. Purpose-Driven Leadership: Tapping into employees' purpose significantly heightens engagement, loyalty, and performance. Comprehensive Training: Essential for equipping salespeople with necessary skills, integrating relationship building, effective communication, and detailed vehicle knowledge. The automotive industry is evolving at a breakneck pace, and the key to thriving in this dynamic environment is leveraging cutting-edge technologies combined with transformative leadership. The recent conversation between Sean V. Bradley and Roy "The Wolf" Davila sheds light on some of the most pressing challenges and groundbreaking solutions for dealerships today. Below, we delve into the core themes from their dialogue: utilizing AI to solve HR problems, the importance of purpose-driven leadership, and the vital role of training in the modern dealership.   Harnessing Artificial Intelligence to Revolutionize Dealership Operations As dealerships grapple with HR deficiencies, artificial intelligence (AI) emerges as a pivotal solution. Sean V. Bradley emphasized this point, noting that AI can bridge the gap where human resources fall short. One of the standout AI implementations discussed was Podium AI, which acts as a virtual sales representative, responding to leads and scheduling appointments 24/7. Bradley explains the significance: “The ability to have a team of artificial agents… means that you are all places at all times. Being omnipresent with AI can help a dealership that has HR deficiencies.” This statement underscores AI's potential to maintain continuous customer engagement, thereby maximizing sales opportunities. Roy Davila supports this by sharing his own experiences with AI in his dealership: “I've already had over 300 Internet leads… If I just relied on the personnel alone, that would not, I'd be dropping opportunities left and right.” This quote highlights the effectiveness of integrating AI into dealership operations and its impact on managing overwhelming lead volumes efficiently. AI's machine learning capabilities differentiate it from basic chatbots, as AI analyzes large volumes of communication data to adapt and improve interactions over time. Bradley mentions, “real AI… learns from what the person is saying… It gives it a more sophisticated type of conversation and response.” Thus, dealerships should embrace AI not just as a supplementary tool but as a central component of their customer engagement strategy.   Purpose-Driven Leadership for Maximum Employee Engagement An essential theme from the conversation is the importance of purpose-driven leadership. Davila stresses that leaders must embed purpose into their dealership culture to drive employee engagement and performance. He states, “In the absence of purpose, the only thing that's going to drive your people are titles and money.” Davila's approach at the Mike Terry dealership is a testament to this. By actively engaging with his team and demonstrating his own commitment and capabilities, he has been able to inspire and lead effectively. He shared his methodology: “I took turns. I picked up phones. I led by doing what I'm about to ask my people to do… You cannot come in boasting titles, positions or anything else like that.” This hands-on leadership builds trust and ensures that employees feel valued and motivated. Reflecting on this strategy, it's evident that employees are more likely to be loyal and driven when their leaders show a genuine investment in their development and success. The emotional deposits that managers make by supporting and working alongside their teams create a robust foundation for an engaged and high-performing workforce. As Davila concluded, tapping into the “purpose gene” helps navigate through challenges and fosters a resilient team ready to face any market conditions.   Comprehensive Training: The Cornerstone of Sales Effectiveness Both Bradley and Davila emphasize that continuous, comprehensive training is crucial for sales teams to excel, especially in a post-pandemic market where traditional sales tactics are obsolete. Training should extend beyond basic product knowledge to encompass relationship-building skills, effective communication, and a thorough understanding of the sales process. Bradley poignantly states, “You need to have a personality… be able to engage with another human being, be able to establish common ground, be able to humanize themselves.” This focus on rapport-building is a critical first step in the sales process that many salespeople overlook. Enhancing social skills ensures that sales professionals can connect with customers on a deeper level, fostering trust and making the sales experience more pleasant and effective. Communication skills also play a pivotal role. Bradley challenges dealerships to practice and refine their speech, much like a musician practices an instrument. “Where are you practicing neuro-linguistics? Where are you practicing the science of communication?” he asks, urging a more disciplined and structured approach to developing these skills. Moreover, understanding complex financial scenarios and vehicle functionalities becomes increasingly crucial as customers return post-pandemic, often faced with negative equity and financial insecurities. Davila highlights the need for empathy and problem-solving: “Hey, Sean, I apologize, man. Here's what I'm going to do. I'm going to come up with a solution.” This solution-oriented approach reassures customers and builds long-term loyalty.   Recapping Insights and Future Implications The automotive industry stands at a crossroads, with AI integration, transformative leadership, and comprehensive training emerging as pivotal elements for success. Utilizing AI alleviates HR constraints, dramatically improves customer engagement, and ensures consistent follow-up, vital for sustaining sales momentum. As dealerships face increasing lead volumes and customer inquiries, AI becomes indispensable. Purpose-driven leadership focuses on building a strong team culture, where employees are motivated by a sense of purpose and are willing to go the extra mile. Leaders like Roy Davila demonstrate that earning trust through action and embedding a deeper sense of purpose can significantly enhance team performance and loyalty. Comprehensive training is essential to equip sales teams with the tools they need to succeed in today's market conditions. From building relationships to mastering communication, training ensures that salespeople can navigate complex interactions and deliver exceptional customer experiences. In embracing these strategies, dealerships can navigate the evolving automotive landscape, ensuring sustainable growth and success. By focusing on innovative technologies, empathetic leadership, and in-depth training, the path forward becomes clear—one that prioritizes both employee development and customer satisfaction.  

Corporate Escapees
550 - Demystifying Outsourced SDRs Key Insights for Success with Filip Popov

Corporate Escapees

Play Episode Listen Later Jul 22, 2024 36:32


Why you should listenLearn from Filip Popov's journey from an SDR to VP of Partnerships, with practical advice on managing sales prospecting.Discover effective methods to automate and streamline your top-of-funnel activities.Hear success stories and specific scenarios where outsourced SDRs made a significant impact.Feeling overwhelmed with the front end of your sales funnel? In this episode, I talk to Filip Popov from Growth Era about how outsourced SDRs can bridge the gap when your team cannot manage initial sales prospecting. Filip shares insights from his extensive sales experience, offering solutions for businesses looking to boost their lead-generation efforts effectively.About Filip PopovFilip Popov is currently the VP of Partnerships at Growth Era. Professional background entirely in sales, starting from an SDR to then Customer Success and Account Executive. Was the key figure in a lot of experimentation while scaling our company around the prospecting approach, company structure, and management, and crystalizing the ICP. Loves psychology and being social, hence the passion for sales. Loves learning and keeping an open mind about new developments and best practices in the sales dev space.Resources and LinksGrowthera.comFilip's LinkedIn profileBook: Never Split the Difference by Chris VossMake It Happen Mondays - B2B Sales Talk with John Barrows30 Minutes to President's ClubPrevious episode: 549 - Expert Outreach Strategies to Drive Top of Funnel Success with Tom SimpsonCheck out more episodes of The Paul Higgins ShowPaul Higgins Mentoring YouTube channelTech Consultant's RoadmapJoin our newsletterJoin the Tech CollectiveSuggested resources

The Mike Wagner Show
The multi-talented actor & founder of Caleb Staffing Network Jeremiah Caleb is my special guest!

The Mike Wagner Show

Play Episode Listen Later Jul 21, 2024 35:51


The multi-talented founder of Caleb Staffing Network Jeremiah Caleb talks about his amazing career as an actor, author and activist plus how he began Caleb Staffing during the pandemic! Jeremiah talks about his journey born in Singapore and moving to Wales, later graduating from East Tennessee in English & Fine Arts, and beginning his career in NYC in Musical Theater & the Groundlings in L.A. while appearing in numerous commercials, film & TV including “Criminal Minds Beyond Borders”, “Home Again”, “Outsourced”, “Child of the 70's”! Jeremiah also wrote “He Walks With Me”, “In His Time”, “Unsung Melodies”, “It's All a Process” and involved in a 2006 documentary in India leading to the start of The Caleb Hope Foundation, plus how he began Caleb Staffing Network during the pandemic as an opportunity to help his community serving as a testament to rewriting conventions, establishing new benchmarks in the industry while leaving a enduring a legacy of excellence! Jeremiah shares his secrets of the service industry and his entrepreneurial triumph and offers many services to serve the clients needs! Check out the amazing Jeremiah Caleb of Caleb Staffing Network at www.calebstaffingnetwork.com and all about Jeremiah at www.jeremiahcaleb.com today! #jeremiahcaleb #actor #author #activist #calebstaffingnetwork #singapore #wales #eastennesse #groundlings #criminalminds #thecalebhopefoundation #serviceindustry #losangeles #itsallaprocess #spreaker #iheartradio #spotify #applemusic #youtube #anchorfm #bitchute #rumble #mikewagner #themikewagnershow #mikewagnerjeremiahcaleb #themikewagnershowjeremiahcaleb   --- Support this podcast: https://podcasters.spotify.com/pod/show/themikewagnershow/support

The Mike Wagner Show
The multi-talented actor & founder of Caleb Staffing Network Jeremiah Caleb is my special guest!

The Mike Wagner Show

Play Episode Listen Later Jul 21, 2024 31:15


The multi-talented founder of Caleb Staffing Network Jeremiah Caleb talks about his amazing career as an actor, author and activist plus how he began Caleb Staffing during the pandemic! Jeremiah talks about his journey born in Singapore and moving to Wales, later graduating from East Tennessee in English & Fine Arts, and beginning his career in NYC in Musical Theater & the Groundlings in L.A. while appearing in numerous commercials, film & TV including “Criminal Minds Beyond Borders”, “Home Again”, “Outsourced”, “Child of the 70's”! Jeremiah also wrote “He Walks With Me”, “In His Time”, “Unsung Melodies”, “It's All a Process” and involved in a 2006 documentary in India leading to the start of The Caleb Hope Foundation, plus how he began Caleb Staffing Network during the pandemic as an opportunity to help his community serving as a testament to rewriting conventions, establishing new benchmarks in the industry while leaving a enduring a legacy of excellence! Jeremiah shares his secrets of the service industry and his entrepreneurial triumph and offers many services to serve the clients needs! Check out the amazing Jeremiah Caleb of Caleb Staffing Network at www.calebstaffingnetwork.com and all about Jeremiah at www.jeremiahcaleb.com today! #jeremiahcaleb #actor #author #activist #calebstaffingnetwork #singapore #wales #eastennesse #groundlings #criminalminds #thecalebhopefoundation #serviceindustry #losangeles #itsallaprocess #spreaker #iheartradio #spotify #applemusic #youtube #anchorfm #bitchute #rumble #mikewagner #themikewagnershow #mikewagnerjeremiahcaleb #themikewagnershowjeremiahcaleb   --- Support this podcast: https://podcasters.spotify.com/pod/show/themikewagnershow/support

The Long Game
Understanding Your Businesses Financials and Why Hiring an Outsourced CFO Can Make Sense with Kurtis Hanni

The Long Game

Play Episode Listen Later Jul 12, 2024 34:21


Most business owners start out just trying to survive. And then all the sudden, they are successful and they have no clue what is going on with the financials. They have never been taught what to do, what they know to know, what the numbers mean, etc. This is where outsourced CFOs can be so valuable. In this episode with Kurtis Hanni, we talk all things business financials and when and why hiring an outsourced CFO can make sense.

My First Million
She BEAT The S&P 500 By 41%?!

My First Million

Play Episode Listen Later Feb 28, 2024 42:48


Episode 556: Shaan Puri (https://twitter.com/ShaanVP) and Sam Parr (https://twitter.com/theSamParr) try to outsmart ruthless investor, 83-year old Nancy Pelosi. Want to see Sam and Shaan's smiling faces? Head to the MFM YouTube Channel and subscribe - http://tinyurl.com/5n7ftsy5 — Show Notes: (0:00) Intro (1:00) Tracking Pelosi's trades (8:00) Google's woke AI moment (time to buy) (13:00) Index fund vs. individual stocks (18:00) Business idea: Outsourced baby monitoring (27:00) Jay Penske - The Rupert Murdoch of Entertainment (37:00) Parr's 30 Studs Under 30 — Links: • Pelosi Tracker - https://twitter.com/PelosiTracker_/status/1762139692051702069?s=20 • Nvidia - https://www.nvidia.com/en-us/ • r/Money - https://www.reddit.com/r/Money/ • Harbor.co - http://harbor.co/ • Owlet - https://owletcare.com/ • Mizzen and Main - https://www.mizzenandmain.com/ • MyBodyTutor - mybodytutor.com/sam • Penske Truck Rental - https://www.pensketruckrental.com/ • Penske Media - https://www.pmc.com/ — Check Out Sam's Stuff: • Hampton - https://www.joinhampton.com/ • Ideation Bootcamp - https://www.ideationbootcamp.co/ • Copy That - https://copythat.com • Hampton Wealth Survey - https://joinhampton.com/wealth — Check Out Shaan's Stuff: Need to hire? You should use the same service Shaan uses to hire developers, designers, & Virtual Assistants → it's called Shepherd (tell ‘em Shaan sent you): https://bit.ly/SupportShepherd

Ron Paul Liberty Report
Coup! Obama's Spooks Outsourced Spying On Trump To FOREIGN Services!

Ron Paul Liberty Report

Play Episode Listen Later Feb 14, 2024 31:41


A new bombshell report by Matt Taibbi and Michael Shellenberger shows that the Obama Administration intelligence agencies used their foreign counterparts to spy on the Trump campaign and its personnel. Why? They wanted the dirt on Trump, but it would have been illegal for the CIA to do the spying. Also today: Biden DHS head Mayorkas impeached in the House. Finally: DEI in the sky should make you afraid to fly!

The Busy Mom
The Myth of Education Expert Culture and the Solvable Problem Facing Parents (And Students!) Today with Lisa Dunne

The Busy Mom

Play Episode Listen Later Jan 23, 2024 33:45


In an era where the traditional education system is facing challenges and criticisms, my guest today has emerged as an absolute beacon of hope. Lisa Dunne is the president and CEO of Chula Vista Christian University, and she's not just changed the game, she's redefined it. She joins me today to talk about her book, Outsourced, and Why We Need an Education Revolution in the United States. http://heidistjohn.com/blog/?p=32317 --- Send in a voice message: https://podcasters.spotify.com/pod/show/heidistjohn/message

Morning Wire
Outsourced Government Censorship & US Sends Israel Weapons | 11.8.23

Morning Wire

Play Episode Listen Later Nov 8, 2023 13:25


A new report shows the government tapped academics to monitor and censor the online speech of Americans, Special Counsel David Weiss testifies before House Lawmakers, and the Biden Administration is reportedly finalizing a weapons shipment to Israel worth millions. Get the facts first with Morning Wire. Genucel: Exclusive discount for our listeners! https://genucel.com/WIREShopify: "Get a $1 per month trial at https://www.shopify.com/morningwire"Black Rifle Coffee: Get 10% off your first order or Coffee Club subscription with code WIRE: https://www.blackriflecoffee.com/