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Fueled by caffeine and sunshine at 7 AM, Matt dives into this episode titled "Answer the Damn Phone." What's he fired up about? The simple yet critical truth: not answering the phone is the #1 way to lose business. Matt shares a story about a true “yenta” who talks to everyone—and how that habit can be a game-changer for business success. Tune in for an energetic, no-nonsense take on why every missed call is a missed opportunity! Mostly Marketing with Matt Wilson is a bi-weekly-ish podcast all about marketing… mostly. You can listen and download on all major podcast platforms, including Apple Podcasts, Google Podcasts, Spotify, and Anchor. Stay connected:
Paige forgot her phone, how does that happen? Also, Dick Buttons, what does it mean? Headlines with a woman sending her ex “fart videos” Sports with a Terry Bradshaw classic you forgot existed
Hey y'alllllll here's a new episode :) thank you so much for listening/watching BUSINESS INQUIRIES CONTACT: ALWAYSAJA1995@gmail.com FOLLOW ME ON: INSTAGRAM & TIKTOK: @AJAMYQUEEN @ASURBIGSISTER WATCH HERE: https://youtu.be/c9T2B3RSWEM
PDYDPYes, I'm creating a new acronymn. This was caused by seeing two people driving while texting or on their phone. We should do the same as much as possible as dads.
Get more referrals for your business If you hate cold calling - listen now! Episode 186 (repeat of #21) Joanne is based in California In this conversation with Joanne Black we explore: Why referrals can be a lucrative source of new business Why you need a repeatable referral getting process How to get over the fear of asking for referrals? How to stop cold calling and start warm calling The magic phrase to ask client to get more referrals And much more about referrals... About our guest Joanne Black: Joanne is considered to be America's leading authority on referral selling. She is the author of "Pick Up the Damn Phone" and "No More Cold Calling:. Visit her website https://www.nomorecoldcalling.com/ ----- Excerpts from this conversation with Joanne Black: Are you asking every one of your clients for referrals? ----- I added a question on the last round. Would you be willing to be a referral to this company? ----- Everybody loves referrals, and we just love receiving them. But it's not an outbound proactive, intentional approach. And so what I did is, I said, What do I need to do to close that gap? And make referrals? Not only common sense, but common practice? And, would you and I developed a very straightforward system to make it happen, because I'm a salesperson. I don't like complicated. So it's simple. It's not easy, because if it were, everyone would be doing it. And referrals are our biggest competitive differentiator, because when we're introduced, we get in, we get in early, we have time to build relationships and make connections. We get the inside track and we hear things no one else does. That's the power of referral selling. ----- And therefore a better way to ask the question would be, who are one or two people you know, I should meet? Or who are one or two people in your network? You can introduce me to? ----- ----more---- Your Intended Message is the podcast about how you can boost your career and business success by honing your communication skills. We'll examine the aspects of how we communicate one-to-one, one to few and one to many – plus that important conversation, one to self. In these interviews we will explore presentation skills, public speaking, conversation, persuasion, negotiation, sales conversations, marketing, team meetings, social media, branding, self talk and more. Your host is George Torok George is a specialist in communication skills. Especially presentation. He's fascinated by the links between communication and influencing behaviors. He delivers training and coaching programs to help leaders and promising professionals deliver the intended message for greater success. Connect with George www.SpeechCoachforExecutives.com https://www.linkedin.com/in/georgetorokpresentations/ https://www.youtube.com/user/presentationskills https://www.instagram.com/georgetorok/
Today's masterclass, we will discuss the importance of reducing smartphone usage and looking up from your screen. By looking up from your phone, you can improve your physical well-being, build stronger relationships, and regain control of your time, striking a balance between technology and a fulfilling life. Show notes: [07:37]#1 Improved posture. [15:32]#2 Real-life connections. [19:12]#3 Notifications aren't urgent. [25:06]Recap Episodes Mentioned: 1690: A Dirty Secret That Social Media Platforms Don't Want You To Know Next Steps: Text Dre Baldwin: Text Dre at 1.305.384.6894 (or go to http://DreAllDay.com/Text) Work On Your Game University (Coaching & Courses): http://www.WorkOnYourGameUniversity.com Work On Your Game LIVE: http://WorkOnYourGame.LIVE FREE Training - 6 Figure Earners Who Want To Reach 7 Figures: http://www.WorkOnYourGame.net Facebook Business Group: https://www.facebook.com/groups/6figuresandgrowing/ Get Dre's Emails: Http://WorkOnMyGame.com Free Audiobooks: The Third Day: http://www.ThirdDayBook.com/audible The Mirror Of Motivation: http://www.MirrorOfMotivation.com/audible Get The Free Books: The Third Day: http://ThirdDayBook.com The Mirror Of Motivation: http://MirrorOfMotivation.com The Overseas Basketball Blueprint: http://BallOverseas.com Basketball: How To Play As Well As You Practice: http://HoopHandbook.com/Free Donate: CashApp: http://Cash.app/$DreBaldwin PayPal: http://PayPal.me/DreAllDay Be sure to Subscribe to have each new episode sent directly to you daily! If you're enjoying Work On Your Game, please Review the show and let us know! Dre on social media: Instagram [http://instagram.com/DreBaldwin] Facebook [http://Facebook.com/WorkOnYourGame] Twitter [http://Twitter.com/DreAllDay] YouTube [http://youtube.com/dreupt] All Episodes + FULL Work On Your Game Podcast archive at: http://WorkOnYourGamePodcast.com Sponsor: AG1 by Athletic Greens: https://athleticgreens.com/WorkOnYourGame http://drinkAG1.com/WORKONYOURGAME Sponsor: AquaTru - $100 Any Purifying Filter Http://www.WorkOnYourGame.com/AT Sponsor: STASH Investments - start with $5!! http://www.WorkOnYourGame.com/stash Sponsor: GoPuff - $15 Off Your First 3 Orders http://www.WorkOnYourGame.com/gopuff
In Season 2, Episode 9 of Heal Yourself with the Law of Attraction, we explore the concept of projection and how it relates to the Law of Attraction and the Law of Correspondence.Join me as we explore how the qualities we admire or dislike in others might be reflections of our own traits, leading to personal growth and transformation.Show HighlightsIntroduction: We begin by discussing common experiences of meeting people with certain qualities that either bother us or inspire admiration. Understanding Projection: We walk through the psychological concept of projection, where we reject certain qualities in ourselves and then see them in others, often as a defense mechanism. Negative Projection Example: We explore a scenario where someone feels irritated by a coworker's constant lateness and how it might reflect a suppressed fear of being perceived as irresponsible. Positive Projection Example: We talk through a scenario where someone admires a friend's assertiveness and charisma, indicating unrecognized self-confidence and a desire for attention. Embracing Self-Awareness: I encourage you to reflect on these examples and look inward to identify the qualities they might be projecting onto others. The Power of Positive Projection: We explore how positive projection reveals our hidden strengths and virtues, empowering us to manifest positive change. Personal Experience: I share a personal example of how I discovered my need for control through projection, leading to personal growth and healing. Connection to the Law of Attraction: We discuss how projection aligns with the Law of Attraction, reflecting our vibrational frequency and influencing the experiences we attract. Understanding the Law of Correspondence: We discuss how projection is linked to the Law of Correspondence, where our external world mirrors our internal state. Effects of Projection: We explore how addressing projection can change our internal state, leading to a shift in our interactions and relationships. Join me in this thought-provoking episode as we unravel the powerful connection between projection, self-awareness, and the Law of Attraction. Remember, healing and personal growth are ongoing processes, and each step towards self-awareness brings us closer to living our best lives. Important LinksPodcast website and FREE resourceswww.healyourselfwithloa.comPrivate 1:1 coachingwww.healyourselfwithloa.com/coachingFollow me on social· Instagram: https://www.instagram.com/healyourselfwithloa/· Tik Tok: https://www.tiktok.com/@healyourselfwithloa· Pinterest: https://www.pinterest.com/tecladifrancesco/
In this week's episode, I am discussing Nigeria's Blasphemy Law & people who are on their phone in the movie theatre.
On today's episode, I give you a few good reasons to get off your phone and what might occur if you stay on it for too long. Confession Time: I have a hard time getting off my phone so I understand why others get hooked on their devices.
How many times does the Phone get in the way of attention from your partner? This episode we go into what we have done and now do ( Not all the time ) to make sure we have each others attention, its NOT always easy but we can get you through some of the issues we all go through with Kids, Business, and just all around nonsense that the phone brings to our lives. Listen in ..Do you have questions or topic suggestions? Email us at thoushaltnotkillpodcast@gmail.com Or DM us on Instagram @thoushaltnotkill_podcast Follow us on Instagram www.instagram.com/thoushaltnotkill_podcast Want to go deeper? Check out our private coaching group www.resolutionscoachinggroup.com
Monocle A.I. | Great Idea For Yelling Little League Parents | Man Offended By Kids Flipping The Bird | DUGY Loves Baseboards | Circle Time: Starbucks Tip, Ottawa Sign, Injustice | Instant Answer Question Time | Knife, Fork or Spoon | The Mayor Of Mississippi Mills To Talk About The Party | DUGY Needs To Get Off The Phone
Joanne Black, founder of No More Cold Calling, is considered America's leading authority on referral selling. She's not bragging. Her publisher said it!She has written No More Cold Calling™: The Breakthrough System That Will Leave Your Competition in the Dust, and Pick Up the Damn Phone!: How People, Not Technology, Seal the Deal.Joanne founded her company in 1996, and partners with sales leaders and their teams to leverage referrals, drive revenue growth, and build a referral culture.Winning Business Radio is broadcast live Mondays at 4PM ET.Winning Business TV Show is viewed on Talk 4 TV (www.talk4tv.com).Winning Business Radio Show is broadcast on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio Podcast is also available on Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Armada Episode 4 - Comrade / Micron Legend Episode 4 - Shinka Wads may be incapable of perceiving or understanding beauty, but that won't stop us from taking a look at the first of Armada's "Mini-Con-of-the-week" stories! Rad AND Starscream both act like losers, Red Alert gets his personality swapped between dubs, and Hot Shot forgets how to stand up. Plus, the coolest moment of the show so far - courtesy of our favourite Funny Little Guys! Follow the podcast on Twitter: @OurWorldsPod Wadapan: @TheWadapan Jolene: @lesbianautica Podcast art by Claudia: @ActualSkullgrin
We Finally hit a 100 episodes so to celebrate we are releasing a "lost" Episode. The Voicemail episode from the homie hotline is finally online! also, we lost the last 20 mins of the pod so sorry for the abrupt ending.
It's another weekender here on Outbound Sales No Fluff. There is no better way to end this week than another round of data-driven discussion between Ryan and Gerry as they continue their analysis and sharing of insights with McKinsey and Company data presented last week. The duo will discuss why performers pick up the phone and why every seller should start with a call.Episode Highlights:Nothing's more personalized than a callThe power of hyper relevancyTop performers pick up the phoneStart your sale with a callThe problem with quick winsLess prospect, more meaningful timeQuotes:Hyper-relevance's connecting power:“There was hyper-relevance because it was a shared experience with somebody that was interested in the theme or topic for the day. They wouldn't have put their name on attending a big conference if they weren't interested in the theme.”Performers make calls, not emails:“Consult performers do immediately they can establish credibility and understanding. They can ask the right questions, they can drive, the commercial imperative and the value quickly. An email just never projects any of that stuff.”Always start the sale with a call:“You have to start there. You're using the channel the voice channel to get into a preferred channel at the right time.”People want it quick and easy:“I think the big problem here is that people want to take shortcuts, always looking for a silver bullet, and the short, quick wins.”Less prospecting, more meaningful time:“I might be doing a little bit less prospecting but I'm spending meaningful time with prospects and customers in the execution.”Get to know our guest co-host:Gerry Hill: https://www.linkedin.com/in/beaccurate/Connect with Ryan and follow him with the links below:LinkedIn: https://www.linkedin.com/in/salesdevelopmentrepresentative/Apple: https://podcasts.apple.com/gb/podcast/outbound-sales-no-fluff-the-podcast/id1551086628Spotify: https://open.spotify.com/show/1in8poGtsAQvucRaUX2YUBOrder a printed copy of Outbound Sales No Fluff, download it on your Kindle, or download the Audiobook here: https://www.amazon.com/Outbound-Sales-Fluff-millennials-something-ebook/dp/B077Y49KF4Subscribe and hit that notification bell!
Today, we're joined by Todd Bitter, ranked #1365 in the Scotsman Guide in 2021. Todd is the Branch Vice President and a Mortgage Broker at JKS Mortgage from Scottsdale, Arizona, who funded 345 files in 2020, totalling $110 million, with over 70% being purchases. Todd is here to discuss why he's known as the "answer your damn phone" guy, strategies to be more successful with realtors, and how he shares bad news with realtor partners and clients. In today's "Ask The Expert" segment, we have Reuven Gorsht from Deeded discussing building a team. Todd Bitter's Facebook: @ToddBitter Todd Bitter's Redfin: @ToddBitter Deeded Website: www.deeded.ca/ilmb The I Love Mortgage Brokering Network is brought to you by Finmo. To learn more, visit: www.finmo.ca/ilmb If there's someone you think would be a great guest for the show, visit: www.podcastwithscott.com Follow on TikTok: @tiktok.mortgagebroker I Love Mortgage Brokering: www.ilovemortgagebrokering.com Find out more about ILMB Mortgage Pros: www.rookietorockstar.ca Find out more about the $25 Million Dollar Blueprint: www.get25million.com Find out more about the 10 Loans A Month Academy: www.10loansamonth.com
Todd Bitter, Branch Vice President of JKS Mortgage and a prominent player in the wholesale channel, has come a long way since the 2008 recession and his first stated-value loan at 1.25%. Known for his slogan, “Answer the Damn Phone!”, Todd has had a busy past two years. In 2020, Todd closed over 345 loans and originated $11,000,000 in volume, all self-processed and self-sourced. Thinking outside the box when it comes to advertising, Todd has tapped into the large local tech presence to win many of his leads. JKS Mortgage, founded in 2000 by Todd's friend Jamie Smith, has recently introduced a new Loan Officer, Adam Corley, who previously worked at AmeriFirst Financial in Phoenix. At the time, Adam only had eighteen months in the industry, closing 2-3 loans a month at best. After being under Todd's wing, Adam now self-processes his own loans. “I would hit weird things on deals and say, now remember this, it won't come up very often,” says Todd. “I would give him the refis and he would start working those, and it gave him the chance to really earn as he learned.” Todd also enrolled Adam in the UWM Success Track program. In less than a year, Adam closed eighty-one units in refis. Todd has mastered the process of working with realtors. “[Brokers] go into a purchase transaction with a chip on their shoulder right away, expecting that realtor to be a pain in the ass, expecting that realtor to get in their lane, things like that,” says Todd. “I think it just goes to having the mentality of working with that realtor, knowing how to speak to them, and just setting the expectations, and if you have that setup, a purchase transaction is way easier.” If the relationship is set up properly and the communication is efficient, that realtor becomes your LOA. When Todd emails a client for a bank statement or other document, and he is not getting a response, he will call the realtor so that he or she can follow up with the client. In addition, Todd will establish the first point of contact with the realtor - he doesn't wait for the agent to call him first. Todd now has realtors copying him on emails to clients. “Open the lines of communication,” Todd explains. “Don't be afraid to say no, and don't be afraid to give bad news.” Todd credits those that have given him 15 minutes here and there to help with his career. His advice to those that are new to the industry is to stay active in the social media platforms, especially the Brokers Are Better Facebook page, and to not only answer your phone but to always smile when speaking to someone on a call. “[People] can see your smile through the phone,” says Todd. He recalls the tough days during the 2008 crisis when he and his wife had to roll quarters from change to buy groceries. “Find that spot in your life that you never want to go back to, and use that as motivation. Find your ‘why'. If money is your only motivator, you're not going to go very far with that,” adds Todd. What are Todd's 2022 mortgage predictions? As mortgage rates slightly rise, the big retail operations will back off the competition, and wholesale will continue to grow. “You're not going to be competitive at 2.75%,” notes Todd. Todd also uses a comp cap to stay viable and generate more volume. Todd plans on attending the Hall of AIME event in February to further network with other industry professionals and take advantage of the Mastermind Sessions and keynote addresses. Notes: Intro to JKS Mortgage (1:26)High Volume While Self-Processing (4:37)Todd's New Hire (7:44)Working With Realtors (12:57)Building Business for 2022 (33:37) This episode is sponsored by CF Wholesale and co-sponsored by First Look Appraisals.
If you want to make more money, pick up your damn phone! But it's not always that simple. Today we'll talk about business systems, chat widgets and automated text to help answer you leads faster and give them more convenience with online booking and automations to help you close more business. *********** If you'd like our marketing agency to help you grow your business, go to serviceproninja.net/apply And if you'd like to learn more about this podcast, go to legacyhackspodcast.com
It is tempting, during this high volume season, to ignore the phones and email. Sometimes we are so busy doing actual appraisal work to want to worry about customer service, but Dustin shares why that may not be the best approach.
The Experience w/ Michael Aaron Casares for Tuesday, October 19, 2021 (11:00 PM CST). Mr. C will be in Las Vegas and doing some live shows! Check out the plan; stay tuned! Watch The C Report Monday through Friday anywhere Mr. CTV can be found: TheFoxhole.app || Pilled.net || Twitch.tv || app.Clouthub.com Visit www.TheCReport.com --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/thecreport/message Support this podcast: https://anchor.fm/thecreport/support
How many times have you been glued to your phone and realize a lot of time had passed? How many times have you been in a conversation with someone and they randomly look at their phone? Do you sleep with your phone? Go to the bathroom with your phone? Collectively, by the end of our life, we are spending years on our smartphones. These are moments, and memories you can't get back. The mom and daughter duo discuss the benefits and the ugly side of owning a smartphone. --- Send in a voice message: https://anchor.fm/webuiltuspodcast/message Support this podcast: https://anchor.fm/webuiltuspodcast/support
More sales and profits are left on the table due to business owners who simply do not get back with customers that have money in hand, ready to spend on their business! Are you really doing that well that you don't need new business? ~~~~ Click to Get Your Badass Business Owner Merch Get the Free eBook: 8 Steps to Earning $100,000 in Income in Your Small Business The Badass Business Owner Podcast is for Small Business Owners who are tired of living job to job but want to grow their business income & their personal income. In each episode, we discuss how to increase your profits, boost your sales, improve your processes and develop stronger teams. ~~ WEBSITE: BABOLearning.com YOUTUBE CHANNEL: BABO Learning for Badass Business Owners ~~ RECOMMENDED VIDEOS 6 Stages of a Small Business How to Read a Profit & Loss Statement Knowing Your Business Numbers FREE GUIDES / TOOLS FREE eGUIDE: 8 Steps to Earning $100,000 in Income in Your Small Business FREE eGUIDE: How to Read a Profit & Loss Statement FREE Start Up Guide for Starting a Business COURSES *** Understanding Your Business Numbers *** Start a Local Small Business ~~~ Local Small Business Owners are the Backbone of All of Our Communities! WHO THIS CHANNEL IS FOR: small business owners who serve their local community, local small business owners, service based business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, carpet cleaners, window cleaners, ice cream shops, QSRs, restaurant owners, mechanics, plumbers, electricians, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, pet business owners, & those looking to increase profits, boost sales, improve processes and develop stronger teams. Entrepreneurs who want to make more money. Those who want to know their business numbers better! #BABOLearning #KnowYourBusinessNumbers #BadassBusinessOwnerPodcast
This week on the gifted bosses podcast we discuss kanye West, The Greek Freak. Bron got a billi, side chicks saving relationships? What's the statute of limitations on cheating and much more on the gifted bosses podcast.... Music by @bandz_papi_chulo - WCFL
Pobierz notatki do tego odcinka tutaj: www.angielskizkonradem.pl Przejdź do 1:26, by pominąć wprowadzenie i instrukcje. Keanu Reeves is a celebrity like no other - if you can even call him one. Check out this episode to learn why I consider him to be one of the nicest people on planet Earth! Keanu Reeves jest celebrytą jakich mało - jeśli nawet można go tak nazwać. Dowiedz się, dlaczego uważam go za jedną z najmilszych osób na naszej planecie! Intro/Outro music: 'Spring' by Dee Yan-Key: https://freemusicarchive.org/music/Dee_Yan-Key
Whoa! Is your phone your new significant other? Don't expect us to be all calm, cool, and collected, when you have spent the majority of your time with something else.
This week we talk about something that should be so clear but it IS NOT, Get off your phone and live life. Yep we are going that basic. If you are in the Swinger lifestyle we all know you want to talk and meet other people but you still need to pay attention to your spouse and or significate other. Yet this basic concept is being lost. What is even worse, you will find people at a hotel take over, a meet and greet or some other type of lifestyle event, so busy on their phone looking for the next hook up, they are not paying any attention to the people right in front of them. This show is all about the "proper phone etiquette and the value it can bring to your relationship and your life! Check it out today! Http://www.smokinmeatsbbqtreats.com http://www.asnlifestylemagazine.com http://www.fullswapshop.comVisit us at http://www.fullswapradio.comVisit us at : http://www.krazykasbh.comYouTube : http://www.youtube.com/KasbhSend us emails at krazy.kasbh@gmail.comTwitter: @TruthKrazyInstagram http://www.instagram.com/Krazy_Kasbh/Support the show (http://www.patreon.com/KrazyKasbh)
Welcome back to the BoredinaryTeens Podcast! This week's episode is a continuation of last week's 'Glued To A Screen', this is part 2 so make sure you listen to part 1 first so that you can know what we are talking about as it is all linked together. We hope this episode helps you in realising that social media is fake and it's not worth dedicating so much time to. And thank you for listening ☺️
I'm tired of these damn phones. It's the end of the damn world. --- Support this podcast: https://anchor.fm/thenewhypeshow/support
On this episode of “Tough Business,” John Fosco & Travis Browne explain that simply put, you need to pick up the damn phone & talk to someone if you want to get something done correctly in business. When you don't get on the phone and talk, the fine details that make all the difference get lost in translation. Want to have a more efficient business? ... PICK UP THE DAMN PHONE!
Hey this is David Bradley, training facilitator and coach with Grant Cardone here with your Tuesday Sales Tip in under 2 minutes... PICK UP THE DAMN PHONE! Stop relying on your company’s automated email campaigns to do your follow up for you. Instead, start using that phone for what it was intended for. Stop your scrolling and start that dialing. FREE FOLLOW UP TRAINING: https://cardonesolutions.com/cardoneufree Dances and Dames by Kevin MacLeod is licensed under a Creative Commons Attribution 4.0 license. https://creativecommons.org/licenses/by/4.0/ Source: http://incompetech.com/music/royalty-free/index.html?isrc=USUAN1100595 Artist: http://incompetech.com/ --- Send in a voice message: https://anchor.fm/david-bradley/message
What is the key to driving more leads into your pipeline? How does prospecting become something you enjoy—not a chore? Joanne Black believes it’s through referral-driven lead generation. It’s a game-changer that most salespeople don’t know how to properly employ. Joanne shares the details in this episode of Sales Reinvented. Don’t miss it! Joanne Black is America’s leading authority on referral selling, a sales contrarian, and the author of No More Cold Calling and Pick Up the Damn Phone! She works with sales organizations to build a referral culture, ensure a qualified pipeline, and get the one-call meeting. Outline of This Episode [0:50] The difference between prospecting and lead generation [1:59] Why are they so important? [2:37] Joanne’s referral-driven lead generation system [5:23] Salespeople must be relationship builders [9:51] Why you should improve your LinkedIn skills [11:35] Joanne’s top 3 dos and top 3 don’ts [13:48] Referral-driven lead generation drives revenue Joanne’s referral-driven lead generation system Joanne uses a referral selling system that includes strategy, metrics, skills, and accountability. Every salesperson loves referrals. The conversion rate is more than 50%. What they’re usually missing is a reliable process where metrics are set to get referrals. Joanne notes that sales leaders think they’re doing a good job with referrals. But the reality is that referrals are few and far between. So she points out that they’re not leveraging one area that would be a game-changer: When you talk about lead generation, who is better to refer to you than your clients? You’ve built relationships with them. Your business, product, or service has helped them achieve results. The problem is that they don’t know what to do and salespeople don’t know how to ask. You have to start with a strategy around referral selling. What outcome do you expect? You have to be committed to making referrals your #1 outbound approach. You have to measure it, set KPIs, build the skills of your sales team, and teach them how to ask for a referral and get an introduction. Then you make sure they’re accountable to a result. Because without accountability, nothing changes. Build relationships to build trust You need to be relationship builders—not sales pitchers. Salespeople pitch and cold email in every means possible. But we already know that pitches don’t work. It’s why the sales profession has gotten a bad name. Customers buy because of the relationship and trust they have with you. Without a relationship, the rest doesn’t matter. The research shows that trust is important but only 18% of buyers said they trust salespeople. If a client agrees to refer someone to you, you help walk them through what that process looks like. Typically, they call or email their connection and say “I’d love for you to talk to Paul Watts, and here’s why…” This person will trust your client, trust that they won’t waste their time, and that they’re a credible resource. The trust transfers to you. Good salespeople also need patience, persistence, and a good contact strategy. How are you going to stay in touch? What insights can you share? Why you should improve your LinkedIn skills Joanne emphasizes that you need LinkedIn skills. LinkedIn is a place to begin a conversation and build a relationship—not to pitch. She recommends sending a personalized invitation to make a personal connection. It’s also a great place to begin insightful conversations if you’re really good at asking questions. There is so much news coming in and so many things to talk about. What is going on that you can educate yourself on so you can engage in conversation with your prospect? You build an amazing relationship, learn what they’re looking for, and schedule the next call. Referral-driven lead generation drives revenue A sales VP came to Joanne with a problem. She needed to drive revenue faster. So what did Joanne recommend? That they implement a referral system. In less than two months of implementing the new lead generation system, they drove 26 opportunities into their CRM. Joanne points out that it reinforces the fact that people aren’t systematically getting referrals. There’s a huge opportunity to close the gap with referral-driven selling. Listen to this episode of Sales Reinvented to learn more! Connect with Joanne Black Connect on LinkedIn Follow on Twitter Connect With Paul Watts LinkedIn Twitter Subscribe to SALES REINVENTED Audio Production and Show notes by PODCAST FAST TRACK https://www.podcastfasttrack.com
Bank of America faces backlash for failing to address unemployment fraud with victims. Discussion is underway for the replacement host of "Jeopardy." Listeners comment. Tue 12/1: Hour 3 Photo by Johny vino on Unsplash See omnystudio.com/listener for privacy information.
Despite a compelling Thursday Night Football Game playing in the background, Massey and Graham keep grinding. We talk coffee at 4 PM, Paulina's attributes, Covid Cam's touchdown drought and if Jameis can go 7-0!
Alan is joined by the incomparable Dr. Melissa Zettler to talk about horrible customer service. What can we learn from the lousy service you get from almost everywhere? Does everyone suck at their job? (spoiler: yes) There are simple things we can make sure our office does well to avoid being the topic of an angry podcast! Some links from the show: Dental Support Specialties It’s a weird fact of being a dentist...some patients don’t think they can come to the dentist without having some kind of insurance or benefits. Instead of lamenting this fact, why not lean into it? Why not give them benefits? That’s where our friends at Boomcloud come in. BoomCloud has been helping people create and run membership plans in their offices since 2013. You need to check out Boomcloud for yourself. Jordan and our friends have put together the “Ultimate starter guide” for membership plans at dentalhacks.com/boomcloud. Microcopy Dental has always been the place to get the most amazing single patient use burs anywhere. But have you ever wondered why a person would want to go the "single patient use" route? Microcopy is offering 2 hours of free CE about this very issue at dentalhacks.com/freece! You'll see why dental burs should be single patient use for lots of reasons and you can pick up 2 CE's on infection control as well! Go check it out at dentalhacks.com/freece!
Aaron hits on one important habit where if implemented, will be a game changer for your productivity and vision each and every day.
On this episode, the Old Man rants on where modern communication has taken us. The Old Man looks for an answer to the question, "Who needs an Alarm?". Finally, staying on the topic of communication, we'll look at a couple of terms that older generations use and that younger generations use. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/theoldmanspodcast/message
This week we chat with Sales coach Laura Skjelmose. We talk about sales strategy, getting rid of the ick feeling around asking for the sale and why people need to just pick up the damn phone Connect with laura on Instagram @lauraskjelmose and on Facebook Questions? Comments? Want to connect with us and talk donuts? You can email us at hello@defineanddesign.co or DM us over on Instagram @defineanddesign.co or @behindthemompire. You can also join us in our Facebook Tribe We would love to connect to learn more about you, your business and your life! Thanks for listening! XO Melissa + Julia Music by Duris Jackson https://soundcloud.com/duris-jackson
Just a warning: this is now a podcast about British TV shows.Rumors say that Messages on macOS is being replaced with a Catalyst app.Even more rumors say Apple will no longer be including EarPods in the box with iPhones.Is this leading to a portless iPhone?The Verge explains. HBO Max.Dan recommends the documentary on the making of the Mandalorian.Moltz likes What We Do In The Shadows.The Big Flower Fight is an actual show.The Ringer hunts for the dirtiest thing on Disney+.Dan enjoyed Onward.
Joanne Black is America’s leading authority on Referral Selling. She is an author, speaker, and sales contrarian. She's written two books, No More Cold Calling™:The Breakthrough System That Will Leave Your Competition in the Dust, and Pick Up the Damn Phone!: How People, Not Technology, Seal the Deal.
Little did we (or you, or any other parent in the world) ever imagine the headache smart phones would create in our lives. Do any of these lines sound familiar to you?"Please look at me when we're talking.""You know the rules. No phones at the dinner table.""Why don't you put that thing away and pay attention?""I'm sorry but there is no way you can do homework well and Snapchat all night long.""We never should have given you that thing.""Why don't you pick up when I call?""Hello? Are you there? Can you please for the love of god answer my texts?"We actually thought we could avoid all of these troubles by asking our kids to sign an iPhone contract spelling out where and how they could use their smart phone. BWAHAHAHAHA. The joke was on us!Links:"Look Up" spoken word videoOp-ed letter to Apple demanding help for parentsDisney before and after smart phonesScreen StrongFind all episodes wherever you get your podcastsBuzzsproutApple PodcastsSpotifyFollow us on social media!Instagram @ishouldnthavehadkidsFacebook ishouldnthavehadkidsTwitter @SHHKidsOr, email us :)ishouldnthavehadkids@gmail.com
In one of our most intense podcast episodes ever, Jeb Blount and Alex Goldfayn discuss why salespeople who want to make more money must re-learn how to use the phone.
We’ve had many celebs on the show over the years, but the one people ask about the most is when we had Eric Braeden call in, we’ll tell the story and play the audio. We learn what Roz would do if he won the lottery. A 31-year-old guy in South Carolina named Aaron Smith created a new dating app called Singularity that any number of women can join . . . but he's the only MAN allowed to join. It's called Singularity. He spoke to Roz And Mocha about his new app. Also, Leah tells us about how she tried to do the spaghetti move from ‘Lady & The Tramp” and they ended up bumping heads, plus other stories of when sexy goes wrong!
Universal Tropes seen in these episodes: 1. The Belly Rubbing of Pregnancy 2. The Spitting Blood Out of Mouth Anime Sickness 3. Mean Dad Doesn't Say Good Job When You Do a Poop Send questions in to @youlovetohearit on Twitter! Our Patreon page: https://www.patreon.com/postgameofthrones Join our Discord chat: discord.gg/7sbAt9X Check out our merch here: http://www.redbubble.com/people/wehgrr/collections/647855-postgame-of-thrones-podcast
Recap Week 4 in the NFL, our predictions for week 5, fantasy predictions, calling Sten at work, more terminations. grease
Just give it a go...have a listen...
Glenn Manton is ... Australian sports star, An educator with a passion for our youth, Author of “put Your Damn Phone Down” and TedX speaker and an avid lover of music that thinks outside the square often resulting in thought provoking conversations with our youth and the community. In this episode we discuss: • The role of sport in his life growing up in Australia and 15 years as a career sports professional - Glenn played for Carlton and Essendon • The concept behind the book “Put Your Damn Phone Down” to create conversation allowing people to disconnect to reconnect • Our REAL world personality versus our ONLINE world personality • The importance of sharing failures & mistakes in life, sporting career, relationships to develop as human beings - “I'm not afraid of failure, I'm afraid of lack of integrity and apathy”. • Knowledge is key to life - understanding the power of good questions and asking yourself challenging questions and questions that might raise an eyebrow. • The impact of social media on our youth - Being grateful for growing up without social media and WHY he now shuns Facebook and is just hanging on to instagram • Doing a “Systems check” of your life, values, behaviors and influencing others to live to standards • How to determine who to be in your inner circle of influence • Why his playlist and music plays such an important role in Glenn's life and relevance of the Lyrics - “It's so lonely when you don't know yourself” that made an appearance in his latest book • A doctor tells Glenn “You are a right joke!” and how this impacted the trajectory of his life. • Painful Gifts are opportunities to learn but you have to work on them and the importance of finding people on a similar path So much more... This episode is jam packed with actionable tips, and thought provoking conversation, I encourage you to listen and re-listen, check Glenn's book out, think about putting your phone dow to have real, raw and honest conversations. If you are a parent, consider using his tools and tips to connect with your children. As always, it was an honor and pleasure to have the opportunity to bring this interview to your ears and I appreciate you taking the time to listen and learn. Thanks for joining us for the show. Have some feedback for us that you would like to share? We would love for you to please leave a review. Connect with Fatima more@freedomfit.com.au www.fatimaingles.com Fatima Ingles Facebook Fatima Ingles Instagram Connect with episode guest www.glennmanton.com https://www.instagram.com/glennmanton/?hl=en Podcast -Big Fish Little Pond References (tools/books) Books • Put Your Damn Phone Down - author Glenn Manton • Outliers - author Malcom Gladwell Playlist • Spotify - OZILLA playlist (Glenn refers to in the interview) Activity to complete ME activity (please take particular note of his instructions to do this at around the 26 minute mark of the recording)
In this podcast, Craig talks about the urgency that we feel in receiving many notifications from technology. He emphasize in talking the person personally rather than reaching out at the phone and enjoy some moments without your phone.
I hate this phone system when it gets old cycle crap
Is the podcast over before it starts? Answer the damn phone, Chad!!!!!
“Give Us This Day Our Daily Guinness” - DAY 8 A chance encounter with a friend at a coffee shop reminds Rob of the importance of making things happen. ------------------------------ Call The Official Podcast Hotline: (612) 584-9330 Visit Recording Locations: www.thecuriouspod.com/map Subscribe on iTunes: www.thecuriouspod.com/itunes Subscribe via RSS: www.thecuriouspod.com/rss Like us on Facebook: www.thecuriouspod.com/facebook Follow us on Instagram: www.thecuriouspod.com/instagram Gregorian Chant Recording Courtesy Of: Darren Curtis
How much power lies in a simple introduction? My guest today, Joanne Black, founder of No More Cold Calling, is a pioneer in and an advocate of building your sales pipeline through the power of referrals. It starts with building real human connections and relationships and ends with you getting past gatekeepers and into C-Suites with ease. Joanne is the author of two books, Pick Up the Damn Phone and No More Cold Calling. She believes that referral selling is the fastest way to grow your revenue and today she's sharing all of her secrets, strategies and insight into getting someone to vouch for you. Speaking of more revenue... Are you an entrepreneur, small business owner or leader looking for more advanced, one-on-one help generating revenue? Click for more information about my Revenue Accelerator Sessions and let’s exceed your next revenue goal. On today’s podcast… 1:26 - 80% of companies Meredith works with are missing this one thing 4:52 - How powerful is an introduction? 8:00 - "We only put on LinkedIn what we want people to see." 12:00 The more technological we get, the more human factor we need 15:50 - Relationship building is not complicated 18:30 - You can't start with everybody...slow down 21:50 - The universal mistake in referral selling 25:20 - Soft statements get no results 30:52 - The one thing you have to have in place before you ask for the referral 35:30 - Staying in touch with your referral network 39:45 - What if referral networking hasn't worked for me in the past? Tell somebody! If you like what you hear, subscribe rate and review on Apple Podcasts, Stitcher or Google Play and share with a friend. What do YOU want to hear? Is there a particular topic, challenge or expert view that you would like to see featured here on the Selling With Soul podcast? Email me at Meredith@MeredithMessenger.com and be part of our show! This podcast is part of the Sell or Die Podcast Network. Click on the links below to subscribe to more podcasts that you can take into the street and turn into money. Sell or Die The Why and The Buy Hidden Stories with Jeremy Fulkerson Wheelbarrow Profits
On today’s episode we have Alyssa. Author of “Put The Damn Phone Down: Disconnect to Connect”. Her book tackles where we're at in 2018 with technology, communication, self-image, sexism and the changes in the dating landscape we are all feeling. She wants everyone to take a step back, remove themselves from their devices, and utilize the innate communication skills that came before the digital age. Follow Us: Facebook: facebook.com/loveinlimboland Twitter: twitter.com/loveinlimboland Instagram: instagram.com/loveinlimboland Email: loveinlimboland@gmail.com --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/lifeinlimboland/support
This week, Andrew, Eric, and Josh chat about: our listeners, people who come into movies late, retro studio logo's, movie shoot locations, Mystery Science Theatre robots, thriller vs horror classifications, and more! Plus, they chat about the movies screening from Friday July 27th - Thursday August 2nd, 2018: Won't You Be My Neighbor?, Marlina The Murderer In Four Acts, Gauguin: Voyage To Tahiti, Hereditary, Three Identical Strangers, Kill Bill Volume 1 and 2, and Saturday Night Sinema!
Joanne Black is America's leading authority on referral selling. She shares her actionable strategies that help you get more qualified leads through referrals in Field Sales. A referral program is the best prospecting approach to reach decision-makers, close B2B sales at an unprecedented 70% rate, shorten the sales process, and ace-out the competition. Joanne believes that in B2B sales, relationships still count. People still crave that interpersonal connection in today’s digital world. According to Nielsen, network recommendations trump all forms of advertising by 92%. That’s why asking for referrals produces better-qualified leads and longer-lasting client relationships. Ditch the cold calling scripts for a strategic sales plan designed for the 21st century modern buyer. Learn how to seed and grow without the awkward close. Referrals work whether you're: Looking for a job Want a promotion Need more clients Or are looking for a date Joanne is a contrarian thinker who believes no salesperson should ever have to cold call, send cold emails, or send sales pitches to strangers on social media. She founded her business in 1996 when she discovered that even though referrals are the #1 way to generate quality sales leads, no organization had a disciplined, systematic referral program with skills, metrics, and accountability for results. Here are some of the topics covered in this episode: How referral selling can help you get more qualified leads The best ways to ask for a referral and when to ask for it Leveraging LinkedIn to manage customer relationships & engage with prospects First steps to start integrating referrals in your sales strategy today Check out this blog post about how referrals can help you generate more leads! About the Guest: Joanne has more than 30 years of experience as an entrepreneur, sales executive and consultant with startups and Fortune 500 companies. She is the author of two books, No More Cold Calling™: The Breakthrough System That Will Leave Your Competition in the Dust, and Pick Up the Damn Phone!: How People, Not Technology, Seal the Deal. Her company, No More Cold Calling, is the #1 company in the U.S. for Referral Sales & Lead Generation. Joanne is working with account-based sellers to leverage referrals for lead generation. Website: www.nomorecoldcalling.com Linkedin: https://www.linkedin.com/in/joanneblackreferralsales/ YouTube: https://www.youtube.com/channel/UCDvwNESCLVo6CXo8mGhapJQ Twitter: @ReferralSales Listen to other episodes of 'Outside Sales Talk' here!
Put down your phone before you eyes rot out of your skull and your mind turns to mush.To the oblivious kid, I saw walk thru an intersection completely unaware the light was about to change.PUT DOWN YOUR PHONE!to the cute chick at the coffee shop, I'm trying to chat up...PUT DOWN YOUR PHONE!To the mom who is letting her disobedient child run wild thru the store...Will you put down your damn phone? You can't do it, can you?PUT DOWN THE DAMM THING!I'm sure everyone YOU know wants to say this to you, even though they don't, PUT DOWN YOUR PHONE!Why don't they say this to you? Because THEY have a problem too.So, the next time you are out having a good time, trying to meet new peopleput down your phone. Ladies, how do you know if the guy right next to you was your soul mate?you can't because you have your face stuck on your phone. Women playing textual grab ass with men that aren't even in the STATE. PUT DOWN THE PHONE.there is nothing more offputting than an adult that needs an inanimate object as a security blanketThe death of western civilization won't end with the blast from a bomb, it'll end by the soft glow of smart-screens.A sea of zombies in darkened barrooms, only illuminated by the blue light glow of their phones.I just said PHONE and you want to pick up your PHONE, leave it alone!Quit raping and abusing your phone! Give it a rest!How in gods name were you unable to navigate this earth without your phone? You did it before? But now you can't leave the house without it or you'll get lost in your own backyard.You can't remember a 10 digit phone number anymore, but you could 10 years agoThe next text you get WON'T change your life.the next BIG thing is NOT about to flash across your phone alerts.For the love of god, STOP listening to this podcast and put down, turn off, and hide your phone.But you can't do it, can you? You are an addict!The TRUE answers to LIFES eternal questions are not hidden on your phone!!!Turn it off! Hide it! Run away! PUT DOWN YOUR DAMN PHONE!
Put down your phone before you eyes rot out of your skull and your mind turns to mush.To the oblivious kid, I saw walk thru an intersection completely unaware the light was about to change.PUT DOWN YOUR PHONE!to the cute chick at the coffee shop, I'm trying to chat up...PUT DOWN YOUR PHONE!To the mom who is letting her disobedient child run wild thru the store...Will you put down your damn phone? You can't do it, can you?PUT DOWN THE DAMM THING!I'm sure everyone YOU know wants to say this to you, even though they don't, PUT DOWN YOUR PHONE!Why don't they say this to you? Because THEY have a problem too.So, the next time you are out having a good time, trying to meet new peopleput down your phone. Ladies, how do you know if the guy right next to you was your soul mate?you can't because you have your face stuck on your phone. Women playing textual grab ass with men that aren't even in the STATE. PUT DOWN THE PHONE.there is nothing more offputting than an adult that needs an inanimate object as a security blanketThe death of western civilization won't end with the blast from a bomb, it'll end by the soft glow of smart-screens.A sea of zombies in darkened barrooms, only illuminated by the blue light glow of their phones.I just said PHONE and you want to pick up your PHONE, leave it alone!Quit raping and abusing your phone! Give it a rest!How in gods name were you unable to navigate this earth without your phone? You did it before? But now you can't leave the house without it or you'll get lost in your own backyard.You can't remember a 10 digit phone number anymore, but you could 10 years agoThe next text you get WON'T change your life.the next BIG thing is NOT about to flash across your phone alerts.For the love of god, STOP listening to this podcast and put down, turn off, and hide your phone.But you can't do it, can you? You are an addict!The TRUE answers to LIFES eternal questions are not hidden on your phone!!!Turn it off! Hide it! Run away! PUT DOWN YOUR DAMN PHONE!
Study after study tells us that: Advisors would rather schedule wholesaler appointments via email versus phone Millennials hate speaking on the phone and would rather text Cold calling has gone the way of diesel powered cars In fact many wholesalers, though they may not admit it out loud, are downright afraid of the phone. Paul Neuberger is the Founder of The Cold Call Coach. He works with Fortune 500 companies, professional sports teams, and solo entrepreneurs. Paul enables professionals to get in front of their Ideal Clients by teaching techniques that make them irresistible on the phone. To inquire about booking Paul Neuberger for your next event through Wholesaler Masterminds Speakers Bureau contact us at info@wholesalermasterminds.com Planning an Advisor Roadshow? Let us help you extract a better ROI than you have ever experienced. Read about our Roadshow Plans.
BankBosun Podcast | Banking Risk Management | Banking Executive Podcast
Matt Foley: I am 35 years old. I am divorced and I live in a van down by the river. Intro: Kelly Coughlin is a CPA and CEO of BankBosun, a management consulting firm helping bank C Level Officers navigate risk and discover reward. He is the host of the syndicated audio podcast, BankBosun.com. Kelly brings over 25 years of experience with companies like PWC, Lloyds Bank, and Merrill Lynch. On the podcast Kelly interviews key executives in the banking ecosystem to provide bank C suite officers, risk management, technology, and investment ideas and solutions to help them navigate risks and discover rewards. And now your host, Kelly Coughlin. Greetings, this is Kelly Coughlin, CPA and CEO of BankBosun, helping bank C suite execs navigate risk and discover reward a sea of risk, regulation and revenue opportunities. One of the benefits, perhaps the only benefit, of getting older, is having a huge portfolio of …mistakes. Some wise person said, “Many times what we perceive as an error or failure is actually a gift. And eventually we find that lessons learned from that experience prove to be of great worth.” I say baloney to that. The mistakes I have made cost me and my company money. So, I reject that idea. And another wise man, Alexander Pope, an 18th century British poet, said “A man should never be ashamed to admit he has been wrong, because he is wiser today than he was yesterday” I say, forget that idea too. Wrong is wrong. And yes, I might be wiser, but I certainly am irritated and embarrassed at a few of my own mistakes. And one of the BIGGEST mistakes I have made over my 25 illustrious years in the business world is with presentations. And my weapon of choice was Powerpoint presentations. And for all you prospects, clients, and conference attendees who have had to endure one or more of my busy, complex, unclear, and lengthy PowerPoint presentations, I now herewith formally apologize for the harm that was done to you through boredom, confusion, and frankly lousy theater. As many of you know, I am a huge fan of using audio…the human voice as a great tool to communicate your mission, message, and mechanics (that’s my term for product features and benefits) of your company and your products and services. Your spoken word is so much more powerful than the written word. With your voice you can communicate with energy, emotion, empathy, excitement… coincidentally they all begin with the letter E. I don’t know about your writing skills, but if I try to communicate my value proposition using words that communicate energy, emotion, excitement…they just don’t work in business writing. This is why live presentations are great. They allow you to communicate your mission, message and mechancs of your company and value proposition with emotion and energy…those E words…That said, if that message is not clear, concise and credible then you should just keep your mouth shut…take the advice of Matt Foley, Motivational Speaker, “I wish you could just shut your big yapper.” God, I love Matt Foley. Many of the mistakes we make with presentations are easily controllable…and I certainly have made my fair share of these, even before we talk about non-verbal mistakes we make…by the way, I encourage you to listen to my two-part interview with Robin Kermode, where he talked about a couple non-verbal tips like squeezing your butt together to lower your center of gravity, and what to do with your hands and how to stand. In my mind, after having made dozens of miserable presentations, there are five things that can dramatically improve our Powerpoint presentations. Number One: Direct the audience to yourself…not the screen or the handout. My actor friend Chris Carlson, CEO of NarrativePros in an interview said only we stupid business people, communicate this way: Hey audience, listen to what I am going to say, because I am so brilliant, but, by the way, don’t look at me, look at the screen over there. Cause I am not worth looking at. Don’t do that. And it starts with don’t give them content on the slide that encourages them to study and read it and not watch and listen to you. You want them focusing on YOU! Number two…Get comfortable with white space on the slide. We tend to have too much content on our slides and too many ideas or concepts on each slide. Get comfortable with clean and open white space. You fill that white space with your brilliant words that you speak and not the words that you write. And be aware of the Rule of Thirds on your slides. Your slide can be divided up into nine boxes…resembling a tic tac toe grid. Generally speaking, you want your key messages on a slide where two lines intersect, that is just outside the four corners of the center box. Number three: Get Your presentation down to less than 18 minutes. Frequently, presentations are too long and Q&A is too short. By capping it at 18 minutes, it forces you to distill your message into its critical and core elements. Audience cognitive learning…that is thinking and listening, is draining. There is this concept of cognitive backlog where your audience can handle up to a max of about 15 - 18 minutes of cognitive learning. If you exceed that they go into a backlog mode, where learning and listening starts to shut down. Research shows that you have about two minutes to get your audiences’ attention; five more minutes to keep it; and if they like it you get another seven to ten more minutes. So that is a total of no more than 18 minutes. The rest should be about them…no more about you. So to accomplish the mission to hold their attention, we need to carefully prepare and rehears our presentation. It takes more time to prepare a 15-minute presentation than a 50-minute presentation. Why? With both of them, you can only hold their attention for 18 minutes. With the longer presentation you are simply throwing more words at the wall and hoping something will stick. With the shorter one, you are carefully crafting your words to ensure that each message on each slide sticks with the audience. Number Four: We use text too much and images not enough images. Use images either alone or to guide the viewer to the important message…again no more than two, ideally one, message per slide. I want to expand on this a bit. I had a client of mine say, but if I don’t put more detail and content on the slide, it won’t mean anything when I leave it behind. Very, very true. But that is resolved in my fifth and final point.And I really can’t emphasize this enough. Because if you do this, many of the flaws and weaknesses in the previous four points will magically be uncovered and discovered. Number Five Write your complete and total speech out verbatim. Read it out loud. And record it. Write, Read, Record…the three Rs…oh wait, write is a W word…you get the idea. To Write it, you can use an outline or a mind map or whatever works for you. I personally like the mind map approach, whatever works for you…write it out literally. Tell your story in an interesting way. If you haven’t listened to Paul Smith’s audio interview Sell with a Story or Joanne Black’s interview Pick Up the Damn Phone, you should. I interviewed both of them over the past six months. Their ideas can help you in writing your speech. So you write and rewrite your speech and then you need to connect it to your Powerpoint images. Copy and paste your script into your Powerpoint slide notes at the bottom of the slide page….What I like to do is copy the entire speech into the first slide…and then start cutting and pasting into the subsequent slides from this first one. If you haven’t created the slides, then this text will help you with the theme and message and image you want in that particular slide. Keep editing and reading aloud and rewriting and reading aloud again. This process is terrific for creating your talk and also, by the way, recalling the talk. And then once you have it and the slides are pretty good, record your voice making the presentation. You can either record this in Powerpoint or in another audio recording application. If you have someone else helping you with the Powerpoint slides, having this audio content will be incredibly helpful for them in creating the slideshow. So, back to the client that complained about lack of detail and content, when you provide your slide deck to interested clients or prospects, you also provide them the slide deck with the transcript AND you provide them the recorded presentation with the slides advancing with your audio overlay. It’s a great repurposing of the presentation and it offers you a way to repeat it and deliver it again and again with other prospects or clients throughout the company for those who couldn’t attend, liked it so much they wanted to hear it again or perhaps they had a martini at lunch and fell asleep… So to summarize, it goes like this: Direct the audience to you, the speaker, not the screen or the handout. Get comfortable with white space on your slide. Divide the slide into a tic tac toe grid and place your key message…remember only one or two…in close proximity to the corners of the center box. Get your presentation down to less than 18 minutes. There are some tips and tricks on getting Q&A going, because frequently nobody wants to be the first one to ask a question. Use more images and pictures and less text. And no more than two points per slide. And finally, the most important one, write, read, record, and rehearse…darn that pesky W in write…About six years ago, a couple of my sales people were making a big presentation…they came to me with a 50 slide Powerpoint deck they intended to present…I just about puked. I told them to get it down to 15 slides including opening slide. I also told them I wanted to see their script in the notes on each slide so I knew what they intended to say. They pushed back saying, they didn’t want to memorize a script rather would just use notes…I said fine. But I want a script for each slide as if you WERE going to read it verbatim…this process forced them to fine tune their presentation. Cut out the noise. And forced them to create a very good, well rehearsed, repeatable presentation that they could use again, fine tune again and allow others to make a similar presentation. So record it while you are still in production mode, and then re-record a finished version. The recording process will really help you get it right….that’s right with an R… To get some help and guidance the non-verbal stuff listen to my interviews with Robin Kermode and Chris Carlson, both actors. To get some help on how to write it listen to Joanne Black and Paul Smith…you can find all of them on our website or just google bankbosun.com and their name: Robin Kermode, Chris Carlson, Joanne Black and Paul Smith. Most bank executives have to make presentation all the time..to their board, shareholders, employees, regulators, cucstomers, prospects…I personally lover working on these presentations. To me it’s like writing poetry for business. You have a limited number of lines, words and time to communicate a powerful impactful and memorable message. So if you want help, give me a call. Thanks for listening. Outro: We want to thank you for listening to the syndicated audio program, BankBosun.com The audio content is produced by Kelly Coughlin, Chief Executive Officer of BankBosun, LLC; and syndicated by Seth Greene, Market Domination LLC, with the help of Kevin Boyle. Video content is produced by The Guildmaster Studio, Keenan Bobson Boyle. The voice introduction is me, Karim Kronfli. The program is hosted by Kelly Coughlin. If you like this program, please tell us. If you don’t, please tell us how we can improve it. Now, some disclaimers. Kelly is licensed with the Minnesota State Board of Accountancy as a Certified Public Accountant. The views expressed here are solely those of Kelly Coughlin and his guests in their private capacity and do not in any other way represent the views of any other agent, principal, employer, employee, vendor or supplier.
BankBosun Podcast | Banking Risk Management | Banking Executive Podcast
Title: Pick Up the Damn Phone Means No Cold Calling! Listen to Joanne-of-the-Nice-Voice Explain. Date: August 25, 2017 Attendee and Guest: Kelly Coughlin, CEO, BankBosun; Joanne Black, Author and Consultant, [Boatswain’s whistle] That’s the Bosun’s whistle calling you bankers to attention. Listen, compete, win. Intro: Kelly Coughlin is a CPA and CEO of BankBosun, a management consulting firm helping bank C Level Officers navigate risk and discover reward. He is the host of the syndicated audio podcast, BankBosun.com. Kelly brings over 25 years of experience with companies like PWC, Lloyds Bank, and Merrill Lynch. On the podcast Kelly interviews key executives in the banking ecosystem to provide bank C suite officers, risk management, technology, and investment ideas and solutions to help them navigate risks and discover rewards. And now your host, Kelly Coughlin. Greetings, this is Kelly Coughlin, CEO of BankBosun, helping bank C- suite execs navigate risks and discover reward in a sea of threats and opportunities. It wasn’t so long ago, that there were really only three ways to communicate with people: the mail, in-person, and on the phone. That was it. That’s the way it was only 40 years ago. Imagine that…no texting, no social media, no cell phones, no internet, no email…just 40 years ago. Today, we have all these new different ways to communicate…and frequently, when something “new” is introduced in the market, it gets overused and misused. Why? Because we lose sight of the purpose of the new concept and focus simply on using the new concept. In communications today, I will say the reliance upon binary digits…technology…is overused and misused today. As most of you know, we at BankBosun are huge fans of using the human voice as a way to more effectively communicate your message…whether it be your company mission and vision, your product features and benefits, or your assessment of the market landscape and environment, the power of the human voice to communicate empathy, energy and emotion is one of the strongest powers as human beings we have. And if we don’t use that power, we miss a huge opportunity to connect and communicate with our tribe. We like to say, while the pen is mightier than the sword, the voice is stronger than both. Use it. The new communication tactics today are terrific and I use them constantly and consistently. But in terms of effectiveness, nothing compares with the sound of the human voice…I fully recognize that it is not efficient, and that is why many companies founded in the digital era have adopted a business model that minimizes or sometimes completely eliminates the human voice…Facebook, Google, Uber…have you ever tried to get an Uber customer service agent on the phone…forget it…it just won’t happen. This audio interview is an example of the power of the human voice. I posit that if you only read the transcript of this interview, you will miss a huge portion of the underlying message. See how I said huge there? You would miss that if you just read it…it would sound huge…If you only read, you will miss the guest’s energy, empathy and emotion. You just don’t get that with the written word. Oh, and did I mention people don’t read anymore…they don’t. If you send a written piece longer than three quarters of a page it most likely won’t ever get read. Over 65% of written documents over one page in length get put down for later reading…and over 50% of those docs never get read…period. But if you listen, you get to hear a whole new dimension of communication. And you technical people that think your products and services are way too complex and need to be communicated with a written doc or flow chart or a Powerpoint. Wrong. You especially need to tell your story with your voice. I am not suggesting you abandon your written material. But frankly the more complex your offering the more you need to be able to tell your story with your voice…if you can’t, you need to learn your story better. My guest today is also a strong advocate of using the human voice. She is a thought leader, author, and consultant. And frankly, she is the genuine article. She has written a number of books, one is called No More Cold Calling: The Breakthrough System That Will Leave Your Competition in the Dust. And then another one, Pick Up the Damn Phone!: How People, Not Technology, Seal the Deal. She is America’s leading authority on referral selling. She is not bragging though, her publisher gave her that moniker and she runs with it, and runs with it hard. And now she is going to run with it at BankBosun to help our community and regional banks compete and win, not through cold calling or the traditional tactics like getting referrals from centers of influence, rather, she is quite the contrary and thinker who believes no sales person should ever have to cold call or send cold emails. Let’s hear about that. But what I like most about our guest, Joanne Black, she has a nice soothing voice, especially, compared to my rough and gruff voice. And so, I am going to welcome Joanne and hope she is on the line so we can all hear her great wisdom and insight and hear her especially nice voice. Kelly: Joanne, are you on the line? Joanne: Oh, I wouldn’t miss this for the world, Kelly. This is fabulous. Kelly: Thank you Joanne for taking the time. I know you are on the west coast of California, is that correct? Joanne: I am in the San Francisco Bay area so it’s a beautiful sunny day here and we haven’t had any earthquakes in a while and I hope that continues. Kelly: Excellent! Well, Joanne, are you ready to get right into it? Joanne: I am always ready. Kelly: Alright. Well, Joanne, I am going to start out with a challenging question here. I am going to start out by asking you to reconcile two seemingly contrary and opposing messages that are the titles of two of your books. One book says, Pick Up the Damn Phone and the other says, No More Cold Calling. Well, what do you want us to do, call or not call? Joanne: Oh, I want you to call but only if you have gotten a referral. The reason I wrote that second book is, I truly was alarmed by how so many people depend on technology and not only depend on it, I think they hide behind it. And instead of actually having conversations they are depending on emails, on e-books, on social media to get people’s attention. But the titles may seem like they are not aligned but they actually are. To only wants you to pick up the damn phone, when you have done your research online, when you have talked to people and then when you have been introduced to the person you want to meet or you are going to pick up the damn phone to talk to some of your colleagues, to talk to your clients and ask them for other people you should be meeting. That’s what the phone is for, not to cold call. Kelly: Well, are people afraid of the phone these days or are people afraid to contact people? Joanne: It depends on who your clients are. So, we need to communicate as our clients communicate, and if they communicate by text then text them and set up a time to talk to them. But you have to have the conversation when you are asking for a referral. You know, you can’t ask for a referral in any digital format. That’s my point of view and I am sticking to it. And the reason is that a referral is very personal and before I can introduce you or I can introduce any banker I need to have a conversation. I need to know the business reason why I am going to make the introduction. Because when I refer someone my reputation is on the line. I need to depend on you to take care of my client just as I would. So, therefore, I need to have that conversation. I also need to equip you with a language to introduce me. And it’s not just because I am a nice person. It’s not just because I have written two books. It’s not just because I have had my company for 21 years. It’s not just because you say I have a nice voice. I mean, that’s not business reasons for the introduction. There has to be something I do that’s going to resonate with the person you are introducing me to that’s going to help them solve a problem. Kelly: Now, you are kind of picky about using the term referral, why don’t you define what you think a referral is and then what a referral is not. Joanne: Well, it is what I know, not what I think. But a referral means that you receive an introduction. Let me contrast that to my definition of a cold call, any cold outreach, whether you are sending an email, whether you are on social media, whether you are just popping in to a client. I mean, I don’t know if anybody does that anymore, but some do. A cold call versus a referral, a cold outreach means that you are contacting someone who doesn’t know you and doesn’t expect to hear from you. That is ice cold, you are definitely interrupting them. They don’t know you. And in many times there are actually circumspect whether that person really said that you should talk or not, a lot that goes on there. So when a referral gets you the introduction you always get the meetings, because you have been introduced by someone your prospect knows and respects. Make sense? Kelly: Yes it does. I’m interested in the term outreach. I’ve been in the sales business one way or another many many years and it’s only been in the last eight years maximum that the term outreach has become popular. It is just selling, correct? Is it just making a contact, whether it be outreach on the phone, outreach on email, outreach in person, it’s selling, correct? Joanne: I don’t agree. So here is the thing, I’m want to go back a whole bunch of years when I did work in the banking industry. I worked for a makeup performance and my clients were all banks, mainly community banks, and at that time if you wanted to get information on a bank you would call their corporate communications department and they mailed you an annual report. That’s how we learnt about a company. We did not have the internet and when the internet first became frequently used, I’m going to say mid 90s, maybe, when people were contacted all over the world and then it went from there. We now have many different ways of reaching people so it’s not just calling someone to get information. It’s not just making a phone call. And, by the way, I think those times were probably a lot simpler, but there are so many ways of contacting people now. And that’s what I mean by outreach, because it could be by phone, in person, social media, email, I can’t think of anything else, but there probably is, but there are just so many avenues we have now to reach people. So that’s why I call it outreach, and I don’t think it’s selling. Kelly: I think probably selling implies doing more talking than listening. But if an outreach is listening and talking then that probably makes more sense to use the term outreach. Joanne: I think it is very much about building relationships and expanding connections, and those lead to sales. Here is what happens. I have been exposed to several people recently who have said to me, I don’t know if I should go to that event because I have been to things like this in the past and I don’t get any leads. Don’t say that to me, I say that’s always a wrong approach. We need to be out there meeting people all the time, whether it’s for breakfast, for lunch, for a beer, whether it’s part of a golf tournament, a tennis tournament, whether we are going to our kid’s...to their baseball or soccer games, we need to be out there all the time meeting people, getting to know people, sharing ideas. That to me is what selling is about, because the number one reason that people do business with us, because they trust us. That doesn’t happen overnight. It does happen when you get a referral introduction. For me, sales is about having a conversation and being clear about what their issues are before ever talking about what we do. Kelly: Let’s talk about account based sales. You seem to spend a lot of time, a lot of energy on account based sales activity. What’s your definition? Why is that important and what’s the alternative to that? Joanne: It’s the old saying that there is nothing really new again. So account based sales is a newer term used for those of us who have named accounts. We have a certain book of business, a certain book of accounts that we are responsible for meeting with and ultimately selling to. It’s a book of business, period, named accounts. And as bankers then we know we need to meet these companies and talk to them and build relationships with them. That’s what it’s about. That’s account based selling. It’s just a new term but there is nothing new about it. The opposite is, so many companies now have people on the phone all the time, inside sales reps, people calling and wanting to open up a conversation. They don’t build relationships. They are the ones making a hundred dollars a week, a day or whatever it is, and maybe talking to a few people. That is not what I’m talking about and that’s not where bankers are playing either. It’s not where I play. Account based sellers build relationships. That’s the differentiation in the term. Kelly: Do you distinguish between retention of business or for cross selling, up-selling purposes? Joanne: One of the downfalls that I see is that in so many organizations, that we do business with a client, we close that business and then we move on. To me, when you talk about cross selling and up-selling, it’s always listening. So, we get in there with one product or service because most of these companies have more than one bank they are doing business with and through developing the relationship and getting to know them better, yes, our goal is to find other opportunities within that client. We may or may not, or it could be that a bank that they were doing business with, maybe they changed bankers and their client doesn’t like this new banker and suddenly reaches out to you because they like you. It’s critical to stay in touch with people. And yes, if the door opens and you see an opportunity to talk about another product or service, you do that, but more importantly, we need to be asking those clients for referrals to other people they know. And that is not happening. It’s happening yes, ad hoc, but it’s not a discipline. It’s not systematic. And it happens but we can’t depend on that. Kelly: Okay, you make a pretty bold statement in some of your work. One of these statements says this, Why closing is never a problem in account based selling. Why is that? Joanne: First thing, it’s never the problem, it doesn’t matter what you do. So, when people say to me, I’ve had a sales leader say to me, Joanne, my team can’t close, can you help me? Well, that’s my time to step back because it is never about closing. It’s always about something earlier in the sales process that was forgotten. That was over looked. If we have done our true discovery and we built relationships with all the people who are going to be involved in the decision, that we found out their timeline, we found out what they need, we’ve made a lot of check ins. I don’t even like to call it that, but we are in touch, then closing should be like one foot in front of the other. Closing is never the problem. I am going to give you an example. I realized that I missed a step, very recently, and I knew the deadline was short so I wasn’t even sure about that. But a client was having a meeting and they were bringing in their account executive and suddenly they wanted to expand it to a bigger group so now we are looking at like 25 people instead of 10. The mistake I made was, I did not have the conversation with the right person about what that would cost them when they expanded that number and I would have made a recommendation to start with a smaller group. The group that really would get the most benefit from referrals, start with them first. Let’s get proof, let’s get results and then we can expand it. So, I missed that step. Now, as a result, first of all, the date didn’t work and second, it was too big. And it will happen because they do these quarterly business reviews and bring the whole team together then. And now I have to do a lot more work on my end which I am willing to do and we have already outlined some next steps to bring a referral program into a quarterly business review with a smaller team. So, I made that mistake. It’s called, sometimes...I have an author friend who calls it "happy ears”. You know, when a prospect or a client just says, oh, this is fabulous, yes we need to do it. This absolutely meets what our challenges are. I never thought about it that way, you have given me so many insights and good advice, on and on and on. We have “happy ears”, and they go sure, they are going to do business with us. That’s not business, that’s “happy ears”, and that was my downfall. Kelly. Yeah. You make another statement here, How digital dependence derails account based selling teams. I want to give some background in this question. At BankBosun, we believe that audiocasting is a very effective way to communicate your message, whether it be a company message, a product message, service message, a human voice communicates with energy, empathy and emotion and you just can’t get that out of the written word unless you are writing like Yeats or Shakespeare, most people really don’t read anymore anyway. So, we like to use digital audio to capture this, like we are doing today. In my interview with you, we get the emotion, we hear your wonderful voice, we hear your energy and then we envision banks would share that message with their referrals or current customers or prospective customers. I am not at all suggesting that banks rely upon this and be dependent upon it, but do you think that tactic challenges your statement, digital dependence derails account based selling teams? Joanne: No, if digital is the only outreach then I would say yes. The point in that post and really the message in my second book, Pick up the Damn Phone, is that if we sit behind technology and we rely only on technology, whether it’s audios, videos, emails, e-books, whatever it is, webinars, podcasts that we are not developing the relationships we need to develop when we have a conversation, and that’s what I mean by digital dependence. Now, audio is one tool, video is another. I just wrote a post, in fact, about why video doesn’t work for me. You see, everybody has a different way of accessing and understanding information. For me, I can read way faster than I can listen, of course then, I have to put in my blue tooth or my earbuds. You know, whatever I’m doing, it’s one other block for me. Now, I agree that there is nothing that replaces hearing a human voice, that’s why we need to talk to people and have conversations but we need to communicate in different modalities. Some people love videos, some love audio, and many people love audio because they put it on their phones and can listen in the car. If it’s the written word, there is Infographics. Some people love those. Infographics gives me hives. I just don’t know where to look first. I get, you know, where is this? It’s like charts and graphs. I want someone to explain it to me. That’s my learning style. We need to use various modalities in digital but then we need to have an actual conversation. And when I talked about digital dependence is there are so many people who are not having conversation. They are relying on digital for everything. Kelly: Got it. I would like to reserve part two, if we could, to talking about strategy and tactics on getting referrals, could we to that in part two, do you think? Joanne: Well, of course we can and I look forward to it. Kelly: Okay, I want to end part one with, I find it interesting, the contrary, and you are, that you use the term, circles of influence and many of us use the term centers of influence, is there a difference between how we use the terms? I actually kind of like your term better. It implies, large, diameter, circumference, wider in scope whereas a center implies something that’s closed. It’s got a door and only few people are allowed in it, closed, narrow. What are your thoughts on that? Joanne: I think they are interchangeable. I mean, truthfully, with everything I say is maybe I meant center and I said circle. You know, it’s really the same thing. We understand these are the people who would most likely to give us referrals over time. And that’s centers of influence, circles of influence, it’s exactly the same. Kelly: Okay. Well, with your permission, unless you have some kind of trade name, ownership and you are going to charge me every quarter every time I use it, I am going to start using it. Joanne: Oh, fantastic Kelly, please do. Kelly: Joanne, I would like to know how bankers can get in touch with you. You could put a plug in for your books again and any other thing. I think we are doing a giveaway on the book, No More Cold Calling: The Break Through System That Will Leave Your Competition in the Dust. Is that correct? Joanne: That’s correct. The way to reach me is, Joanne, J o a n n e, @nomorecoldcalling.com and the first 10 people who send me an email and put in the subject line “listened to your podcast with Kelly” will receive a book. If you would like to chat and hear a human voice, it is area code 415-461-8763, 4154618763, and that’s Pacific Time. I invite you to visit my website, nomorecoldcalling.com. And yes, both of my books are available on Amazon, on Kindle as well as in hardcover for No More Cold Calling and paperback for Pick Up the Damn Phone Kelly: Very nice, sweet. Joanne, thank you so much and we will be in touch about scheduling part two which is “the circles of influence and how to get them to work for you.” Joanne: Terrific, thanks Kelly. Kelly: Okay Joanne, thank you, good bye. Outro: We want to thank you for listening to the syndicated audio program, BankBosun.com The audio content is produced by Kelly Coughlin, Chief Executive Officer of BankBosun, LLC; and syndicated by Seth Greene, Market Domination LLC, with the help of Kevin Boyle. Video content is produced by The Guildmaster Studio, Keenan Bobson Boyle. The voice introduction is me, Karim Kronfli. The program is hosted by Kelly Coughlin. If you like this program, please tell us. If you don’t, please tell us how we can improve it. Now, some disclaimers. Kelly is licensed with the Minnesota State Board of Accountancy as a Certified Public Accountant. The views expressed here are solely those of Kelly Coughlin and his guests in their private capacity and do not in any other way represent the views of any other agent, principal, employer, employee, vendor or supplier.
The Moneywise Guys Podcast Friday, June 26th www.MoneywiseGuys.com Moneywise Hosts: Garro Ellis & Kris Pelster Guests: Sue Watson, Owner of Business Initiatives Oscar Prado, Organizer for the Annual "B-Town Barrel Fest" Joanne Black, Founder of "No More Cold Calling" & Author of "Pick Up the Damn Phone! How People, Not Technology, Seal the Deal"
Pick Up the Damn Phone! How People, Not Technology, Seal the Deal by Joanne S. Black You can be doing all sorts of great marketing, but until you pick up the phone and connect your sales will never be as effective. I talk with Joanne and we dive into the new/old approach that top sales…
Listen Here: Joanne Black is an innovative sales advisor, member of the National Speakers Association and author of NO MORE COLD CALLING™: The Breakthrough System That Will Leave Your Competition in the Dust and PICK UP THE DAMN PHONE! How People, Not Technology, Seal the Deal. Pick Up the Damn Phone! How People, Not Technology, […] The post Podcast: Pick Up The Damn Phone! How People, Not Technology, Seal The Deal appeared first on JenningsWire.
Answer the damn phone... and that's just what Steve did! Yep, this one's all YOU - calling in to talk about Daniel Bryan, CM Punk, the Royal Rumble, Wrestlemania 30, and the art of the tag team! Plus, Dave Meltzer from the Wrestling Observer weighs in too!
Angela Tennison is a leadership expert and served at a high level in the Obama administration. She is a wonderful friend and someone I've wanted to have on the show for a long time. Angela is the embodiment of faith, tenacity, and saying yes to the calling of the soul. In this episode, we talk about her incredible journey and how she is rebelling for courageous conversation to move the needle on ending racism in America. *In this episode of the Rebel Souls podcast:* * Angela's legacy crossroads * Turning a vision into reality * Challenges when faith won't pay the bills * Identifying soul nudges * What Barack Obama can teach us about presence * A 43 year mission to move the needle on racism in America Connect with Angela: * Website: angelatennison.com ( https://www.angelatennison.com/ ) Connect with Shelley * Instagram: @soulbbatical ( https://www.instagram.com/soulbbatical/ ) * Website: soulbatical.com ( https://soulbbatical.com/ ) This show is produced by Soulfire Productions ( http://soulfireproductionsco.com/ )