Talking Pools Podcast

Text us a pool question!This is the one where Andrea and Paulette discuss their go-to algaecides  Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!A look back at the first episode of the Talking Pools Podcast...In this episode of the Talking Pools podcast, hosts Rudy Stankowitz and Andrea Nannini reflect on the challenges currently facing the pool industry, particularly focusing on the chlorine shortage and its implications. They discuss the panic purchasing behavior of consumers, the impact of the Texas freeze on supply chains, and the ongoing difficulties in sourcing essential pool parts. The conversation also touches on the myths surrounding the chlorine shortage and the potential long-term effects on the industry.TakeawaysThe podcast started with basic equipment and no editing skills.Current shortages in the pool industry include chlorine and gas.The chlorine tablet shortage is affecting pool maintenance significantly.Panic purchasing has exacerbated the chlorine shortage.The increase in pool installations last year has led to higher chlorine demand.The Texas freeze impacted the supply chain for pool equipment.There are ongoing challenges in sourcing pool parts and equipment.Consumers are frustrated with the lack of available products.The chlorine shortage is compared to past shortages like toilet paper.There are myths surrounding the chlorine shortage that need to be addressed.Sound bites"This is where it all started.""There's a run on salt generators.""Prepare yourself for what?"Chapters00:00 Introduction to the Chlorine Crisis01:08 Impact of Shortages on Pool Service03:45 Chlorine Tablet Shortage Explained07:48 Panic Purchasing and Its Consequences10:00 Comparing Shortages: Chlorine vs. Toilet Paper13:42 The Role of Distribution and Supply Chain17:14 Future Implications for Pool Service21:39 Conclusion and Final Thoughts Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode, host Rudy Stankowitz gets into two powerful topics shaping the pool industry right now.First, we take a hard look at the federal government shutdown and how it's creating ripple effects across small service-based businesses — including pool service companies. From stalled SBA loans and federal contract delays to the trickle-down impact on cash flow and customer payments, Rudy explains how this period of economic uncertainty requires adaptability and strong communication.Then, the conversation shifts to something much more uplifting — the 2025 Swimming Pool Industry Mentor of the Year recognition. Rudy celebrates the top ten mentors who have made waves through leadership, innovation, and community support. Together, they discuss mentorship, technology in pool service, pool chemistry innovations, safety, and the challenges of running a modern pool business.Hear from the industry's best — Greg Beard, Laci Davis, Shannon Wilson, Maddy Vandiver, Que Hales, Tim Bolden, John Poma, Rich Gallo, Ron Deloux, and Kevin Post — as they share hard-earned wisdom and inspiring stories from the deep end.

Text us a pool question!In this episode of Talking Pools, hosts Steve and Wayne delve into the world of community theater and its impact on personal development, particularly in public speaking. They discuss the evolution of community theater, the decline of dinner theaters, and the intersection of their theater experiences with their work in the pool industry. The conversation shifts to the importance of safety in pool maintenance, navigating pool inspections, and the role of insurance in protecting pool professionals. They also touch on the challenges of balancing work and personal life, emphasizing the need for outlets outside of work.takeawaysTheater has been a lifelong passion for many, providing joy and personal growth.Community theater has evolved but remains a vital part of local culture.Public speaking skills are greatly enhanced through theater participation.Dinner theaters have declined significantly since their peak in the 80s.Safety protocols are crucial in the pool industry to prevent accidents.Pool inspections require thorough knowledge and attention to detail.Insurance is essential for pool professionals to mitigate risks.Balancing work and personal life is important for overall well-being.Engaging in hobbies outside of work can lead to a more fulfilling life.The pool industry faces unique challenges that require adaptability and knowledge.Sound Bites"Theater is my love.""I've been in over 700 productions.""Dinner theaters were big in the 80s."Chapters00:00Theater as a Lifelong Passion02:41Memorable Performances and Roles05:37The Evolution of Community Theater08:29Theater vs. Other Hobbies11:34The Importance of Public Speaking14:24Navigating Pool Inspections17:12Insurance Insights for Pool Professionals31:53Navigating the Challenges of Content Creation34:34The Importance of Quality in Pool Maintenance38:35Safety Protocols and Equipment Management42:13Addressing Structural Issues in Pool Design46:16Client Communication and Liability Management50:30The Evolving Landscape of the Pool Industry Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Andrea and Paulette go long on algae—the real science, the field diagnostics, and the no-nonsense remediation that actually works on a Tuesday in August when the phone won't stop ringing. Pulling from training content and field notes, they break down how to tell algae from look-alikes (metals, pollen, fine dust), why water balance and sanitizer demand dictate outcomes, and how to choose the right kill-sequence for mustard/yellow, black (cyanobacteria biofilm), green blooms, and stubborn pink slime/white water mold co-contaminations.They also reference Rudy Stankowitz's book, How to Get Rid of Swimming Pool Algae (Amazon), for deeper reading on species behavior, biofilms, and step-by-step playbooks that complement today's talk.Chapter Markers / Timestamps0:00 – Cold open: “Is it algae… or just copper?” 2:12 – Why algae wins when demand beats delivery (sanitizer kinetics 101) 6:45 – Field ID: green, mustard/yellow, black (cyanobacteria), and the “not algae” suspects 12:10 – Water balance triad: pH, TA, and CYA's impact on free chlorine efficacy 17:38 – Brushing matters: mechanical disruption vs. biofilm defenses 22:30 – The mustard/yellow protocol (when and how to go higher on FC) 27:55 – Black “algae” = cyanobacteria: surface penetration, heads vs. roots, patience game 33:20 – Filters as crime scenes: clearing, backwashing, and when to deep clean 38:05 – Phosphates: food vs. famine—when removal helps and when it's a red herring 43:00 – Borates as drift control and slime deterrent (what they can and can't do) 47:18 – AOP/UV/ozone: supplemental oxidation for heavy bather loads 52:40 – Look-alikes roundup: metals, pollen, plaster dust, and “dead algae” myths 57:15 – Off-season & startup traps: winterized pools, spring turn-ups, and biofilm seeding 1:02:10 – Rapid-response checklist you can hand to a techKey TakeawaysIdentify before you treat. Color + texture + location + “does it brush off?” beats guessing.Sanitizer effectiveness is conditional. As CYA rises, the % of active hypochlorous acid drops; dose and contact time must adjust.Mechanical + chemical wins. Aggressive brushing and good circulation expose biofilms so oxidizers can work.Mustard/yellow needs elevated FC (and whole-pool exposure for toys, nets, lights, covers).Black “algae” is cyanobacteria anchored in porous surfaces; expect repeated disruption and sustained levels—not a one-and-done.Filters tell the truth. Restore flow, deep-clean media, and fix bypass/broken laterals or you'll chase the same bloom.Phosphate control is situational. It can lower regrowth pressure but doesn't replace sanitizer.Borates steady pH and deter slime, but they're not an algaecide.Document everything. Photos, readings, doses, and filter maintenance notes protect you and speed future calls. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, the hosts discuss the busy pool season, emphasizing the importance of regular maintenance to prevent costly clean-ups. They delve into the hiring process, sharing insights on training staff, crafting engaging job advertisements, and the diverse career opportunities within the pool industry. The conversation also covers effective interview techniques and the significance of personal attributes in potential employees. The episode concludes with final thoughts on team dynamics and the importance of flexibility in hiring.takeawaysThe pool season is a busy time for maintenance and repairs.Regular pool maintenance can prevent costly clean-ups.Hiring staff during the off-season allows for better training.The pool industry offers diverse career opportunities.Crafting a fun job advertisement can attract the right candidates.Interview questions should assess personal attributes and problem-solving skills.Flexibility in hiring can help find the right fit for the team.Understanding the costs associated with staff is crucial for profitability.Team dynamics play a significant role in business success.Hiring slow and firing fast is a recommended strategy.Sound Bites"It's game on now, game on.""Pools are meant to be fun.""Hire slow, fire fast."Chapters00:00Welcome and Seasonal Insights02:41Staffing Strategies for the Busy Season05:27Hiring and Training New Employees08:11Crafting Effective Job Advertisements10:59The Pool Industry as a Career Path13:44Interview Techniques and Candidate Evaluation16:11The Importance of Personality in Hiring19:04Navigating Employee Experience vs. Potential21:42Legal Considerations in Hiring24:15Creating a Positive Work Environment26:51Conclusion and Final Thoughts Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this engaging conversation, Rudy Stankowitz interviews Ron DeLoux from Big Blue Pool Service, exploring the evolution of the pool service industry, the importance of customer relationships, and the future of pool technology. Ron shares his insights on the shift from repair to replacement, the significance of pool chemistry, and the challenges faced by newcomers in the business. He emphasizes the value of education, mentorship, and community support, while also reflecting on the impact of natural disasters on pool services. The discussion concludes with Ron's advice for enjoying the work and maintaining a positive attitude in the industry.takeawaysThe pool service industry has evolved significantly over the years.Education and continuous learning are crucial for success in the pool business.Customer relationships can be challenging but are essential for growth.Pool chemistry knowledge is becoming increasingly important.The shift from repair to replacement is a notable trend in the industry.Natural disasters can have a profound impact on pool services.Mentorship and community support play a vital role in professional development.Technology is changing the way pool services operate.Enjoying your work and maintaining a positive attitude is key.Newcomers should focus on building relationships and gaining knowledge.Sound Bites"Pool chemistry is gonna be big.""Education is key for newcomers.""Enjoy what you do. Have a laugh."Chapters00:00Welcome to San Diego: A Beautiful Introduction07:30The Evolution of the Pool Service Industry10:47The Future of Pool Repairs and Robotics12:37The Importance of Pool Chemistry17:36Navigating Challenges in Pool Maintenance22:51Lessons Learned in Pool Repair25:03Hands-On Learning and Individual Approaches26:13Overcoming Challenges and Building Confidence27:11Understanding Customer Needs28:45Mentorship and Impact on Others31:32Resilience in the Face of Adversity31:43Dealing with Natural Disasters33:39Survival Guide for Newcomers34:49Handling Mistakes in the Field35:57Attention to Detail in Pool Maintenance36:25Advice for Future Generations37:14The Importance of Enjoying Your Work Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Keywordspool industry, CPO, instructor assessment, education, teaching skills, PHTA, pool classes, water chemistry, instructor program, professional developmentSummaryIn this episode of the Talking Pools podcast, Wayne discusses his experiences and insights from being a member of the PHA Instructor Assessment Committee. He shares stories from a recent instructor class, the assessment process for potential instructors, and the importance of teaching skills in the pool industry. Wayne also highlights the broader educational opportunities available in the industry and encourages listeners to consider becoming instructors themselves.TakeawaysWayne has been on the PHA Instructor Assessment Committee for 18 years.The instructor assessment process is rigorous and takes time.Teaching CPO classes requires strong communication skills.The assessment process is mentally intensive for proctors.There are various educational programs available in the pool industry.Sound bites"It's an involved process to become an instructor.""Teaching is mentally intensive but worthwhile.""Consider looking into the instructor program."Chapters00:00 Introduction and Overview01:15 Insights from the Instructor Assessment Committee06:15 Class Structure and Assessment Process08:50 Opportunities for CPO Instructors16:22 The Importance of Education in the Pool Industry Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Got mystery stains, teal-tinted water, or customers blaming your chlorine for their new “seafoam highlights”? Andrea and Paulette dive into high metal levels in pools—where they come from (source water, corrosion, “helpful” copper products), how to confirm what you're dealing with (iron vs. copper vs. manganese), and the smartest ways to treat the water and the stain without turning the pool into a chemistry crime scene. Real talk, step-by-step protocols, and the dos/don'ts that save callbacks.Chapter Markers00:00 – Cold Open: “No, chlorine didn't dye your hair green.”02:10 – Metal 101: Iron, copper, manganese—how they look, act, and stain07:45 – Where They Come From: Source water, heaters, low-pH corrosion, old copper algaecides12:30 – Testing That Doesn't Lie: Spot tests, stain ID, metal test kits, source-water pulls16:20 – Immediate Triage: When water is tinted vs. when you have bonded stains20:15 – Stain-Lift Playbook: Ascorbic/citric protocols that actually work25:50 – Sequestrants & Chelants: HEDP/ATMP, maintenance dosing, timing with chlorine30:10 – Actual Removal: Partial drain/replace, prefilters, metal capture media, poly-fill hacks34:30 – Prevention Clinic: LSI balance, anodes, heater protection, product choices39:00 – Rapid-Fire Q&A & TakeawaysKey Symptoms & What They Usually MeanBrown/tea stains or yellowing: Often iron; may cloud when pH rises or after superchlorinationTurquoise/black smudges; blonde hair turning green: Usually copper; often tied to low pH/heater corrosion or copper algaecidesBlack/grey/purple blotches: Possible manganese; shows up in well water regionsTesting & Identification (Fast & Reliable)Pull a source-water sample (hose bib before softener) to see what you're adding every fill/top-off.Use metal test kits (iron/copper/manganese) and stain ID tests (vitamin C for iron, etc.).Verify pH & LSI first—metals love to fall out when pH/alk/CH swing.If a heater is present and copper is high, inspect for low pH corrosion and flow/erosion issues. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Keywordsspa maintenance, water treatment, sanitization, pool care, spa treatments, bromine, chlorine, water balance, spa technology, pool serviceTakeawaysSummer is approaching, and clients have varying perceptions of swimming temperatures.Spa maintenance requires more frequent attention than regular pools due to their smaller size and higher usage.Educating staff in front of customers can undermine trust; it's better to do it privately.CO2 gas in carbonated drink bottles can affect water testing accuracy.Spas can have a high bathylode, equivalent to many more people in a pool.Regular servicing of spas is crucial to maintain water quality.Secondary sanitizers like UV and ozone can enhance spa water treatment.Hydrogen peroxide can be an effective sanitizer in domestic spas but not in commercial settings.Replacing spa water regularly can be more cost-effective than treating contaminated water.Understanding the chemistry of sanitizers is essential for effective spa maintenance.SummaryIn this conversation, the hosts discuss the nuances of spa maintenance, emphasizing the importance of regular servicing and the unique challenges posed by smaller bodies of water. They explore various sanitization methods, including bromine and chlorine, and highlight the significance of educating staff on water chemistry. The discussion also touches on innovations in spa care and the necessity of replacing spa water to maintain optimal conditions.Sound bites"Secondary sanitizers can enhance spa water treatment.""Understanding the chemistry of sanitizers is essential.""Replacing spa water regularly can be more cost-effective."Chapters00:00 Introduction and Seasonal Changes29:46 Understanding Spa Treatments and Maintenance39:54 Sanitization Methods for Spas50:31 Innovations in Spa Care and Closing Thoughts Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, Rudy interviews Rich Gallo, founder and CEO of Pure Swim. Rich shares his journey from growing up in a family of pool professionals to establishing a successful concierge-level pool service in Los Angeles. He discusses the importance of mentorship, the impact of fatherhood on his business philosophy, and the lessons learned from mistakes in customer relationships. Rich emphasizes the significance of building a team with purpose, innovative service models, and the law of reciprocity in business. He concludes with reflections on the challenges of entrepreneurship and the importance of having fun in life.takeawaysRich Gallo is the founder of Pure Swim, a premium pool service company.He emphasizes the importance of mentorship and investing in people.Fatherhood significantly influenced his approach to business and team building.Mistakes in customer relationships can lead to valuable lessons.Innovative service models can enhance customer satisfaction and team morale.The law of reciprocity is a key principle in Rich's business philosophy.Building a team with purpose leads to better outcomes for everyone involved.Navigating challenges in the pool service industry requires adaptability and resilience.Rich believes in creating opportunities for his employees to grow and succeed.Having fun and enjoying the journey is essential in life and business.Sound Bites"It's an art form.""You gotta pay that guy.""I teach him the law of reciprocity."Chapters00:00Introduction to Rich Gallo and Pure Swim04:50Early Memories and Family Influence12:12The Impact of Fatherhood on Business17:12Building a Team with Purpose22:10Navigating Pricing Challenges in the Industry26:03Building a Strong Team Culture31:41Recognizing and Nurturing Talent37:12The Importance of Giving Back41:25Lessons from the Apprenticeship Program43:15Starting from Scratch: Key Habits for Success44:13Sustaining Passion in the Pool Business47:09The Law of Reciprocity and Its Impact Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!This week, Wayne and Steve are diving deep into the kind of stuff that separates pros from pretenders — communication, integrity, and the responsibility of owning your mistakes. Whether it's a misread water test, a filter left in bypass, or a promise made too quickly, these two veterans talk about what it means to stand behind your word, make things right, and protect your reputation even when it costs you.They share stories from the field where honesty cost them money — but saved their business. From awkward client conversations to handling internal slip-ups with your team, this episode gets real about accountability in the pool industry. Wayne breaks down how transparency builds long-term trust, while Steve reminds us that good communication isn't just about talking — it's about listening, learning, and following through.If you've ever faced that gut-punch moment when something went wrong and you had to decide between excuses and integrity, this episode is your reminder that character pays dividends in the long run.Takeaways:The difference between excuses and explanations.How to communicate mistakes without losing client trust.Why integrity isn't negotiable in business.Real stories of taking a loss to make things right — and why it mattered. #TalkingPoolsPodcast #PoolPros #IntegrityMatters #CommunicationIsKey #OwnYourMistakes #PoolServiceLife #WayneAndSteve #BeGoodBeSafe Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!If you thought pool care was boring, you clearly haven't heard Sarah break it down. This week she dives headfirst into the bubbling, backwashing, beautifully chaotic world of pool chemistry — with zero filters and a full cup of caffeine. It's educational, hilarious, slightly unhinged, and 100% Sarah.She's here to make sure you understand what's really happening in that pool water — why your readings are off, why “shock” isn't a personality type, and why that weird smell isn't chlorine, it's your own bad decisions dissolving in the deep end.In this episode, Sarah covers:Why every pool pro needs to stop treating “chlorine” and “shock” like they're two different life forms.The real deal behind oxidation, sanitation, and why ORP is the pool's version of a mood ring.Test kit interferences that'll make you question your career choices.How pH, alkalinity, and sanitizer all play together (and what happens when they don't).The customer who swore their pool “cleaned itself” — and how that went.Her completely rational rage against people who eyeball chemical doses “by vibe.”Top Sarah-isms from this episode:“If your pool smells like a YMCA locker room, congratulations — you've just invented chloramines!”“It's called a test kit, not a guess kit. Stop pretending you're psychic.”“ORP doesn't measure how much you care, but it definitely shows when you don't.”“Shock is chlorine. Chlorine is shock. It's not algebra, it's pool school — and apparently, I'm the principal now.”“If I had a dollar for every time someone said ‘it looks clear so it's clean,' I'd retire and buy a pool with a lifeguard who never argues with me.”Why you'll love it: This episode is like sitting in chemistry class if your teacher had road rage and a sense of humor. Sarah explains the science in plain English — then yells about it until you'll never forget it again. Equal parts entertainment and education, it's a masterclass in chlorine and chaos.Episode Highlights:

Text us a pool question!Andrea kicks off the episode venting about her latest headache — a string of finicky customers inside a gated community who think pool service comes with mind-reading included. From access codes that don't work to residents insisting their “pool smells too clean,” Andrea's got stories that'll make any tech feel seen. Paulette chimes in with her trademark humor and hard-earned wisdom, grounding the chaos with her calm-but-deadly insights on customer communication and setting boundaries.But the episode doesn't stay in the HOA drama zone for long — it quickly pivots into an impromptu chemistry deep dive. When one customer complains about chlorine levels “being too high because it smells,” Andrea and Paulette use the opportunity to unpack the truth behind chlorine chemistry, how Oxidation Reduction Potential (ORP) actually works, and why the “chlorine smell” myth refuses to die.They break down:What ORP means in plain English (and why it's a better measure of sanitation than free chlorine alone)How environmental factors like pH, sunlight, and CYA influence oxidation potentialCommon test kit interferences that can make readings go haywire — from residual monopersulfate (MPS) to copper and even dirty sample cellsWhy color-matching tests in the field are not the chemistry gospel some pool owners think they areAndrea's frustration turns into a mini chemistry class, with Paulette walking through troubleshooting steps that balance humor and hard science. The result? A perfect blend of real-world technician talk and science-backed pool wisdom that every service pro and water chemistry nerd will love.Key Takeaways:Gated communities = gated logic (sometimes). Access and attitude are both part of the job.Chlorine smell ≠ too much chlorine — it's usually chloramines, a sign of not enough free chlorine.ORP gives you a snapshot of water's true oxidizing potential, not just the chlorine ppm number.Test interference can ruin your data faster than a leaf in a sample cell. Know your kit, rinse your vials, and don't trust a color block alone.Customer education starts with confidence in your own chemistry knowledge.Closing Moment: Andrea ends the episode with a sigh and a laugh — “Maybe I'll just put up my own gate next time.” Paulette replies, “As long as it keeps the chloramines out.”Episode Length: ~42 minutes Perfect For: Pool techs who love a mix of field stories and chemistry truth bombs — and anyone who's ever been buzzed in by a gate code that didn't work.Hashtags: #TalkingPoolsPodcast #PoolPros #WaterChemistry #ORP #ChlorineMyths #PoolServiceLife #AndreaAndPaulette #CPOClass #PoolTechTalk Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode, Lee and Shane discuss the growing popularity of mineral pools in Australia, addressing a listener's inquiry about the benefits and drawbacks of mineral pools, particularly in hot climates. Steve pops in with Peter Lagaz of Bufferzone to talk PSS for a stint. Then back to minerals. They explore the differences between mineral and saltwater pools, the importance of maintaining proper pool chemistry, and the various manufacturers and products available in the market. The conversation also addresses specific concerns related to vinyl pools, including the management of chlorine levels to prevent damage. The episode concludes with a promise to delve deeper into vinyl liners in future discussions.takeawaysMineral pools are gaining popularity in Australia.Minerals can enhance the swimming experience and are beneficial for the skin.Chlorination methods vary, and understanding them is crucial for pool maintenance.Different manufacturers offer various mineral blends for pools.Vinyl pools require careful management of chlorine to avoid damage.Maintaining low levels of calcium can help preserve vinyl liners.Regular testing of pool chemistry is essential for optimal maintenance.Mineral pools can be converted from saltwater pools easily.Customer satisfaction is high with mineral pool experiences.Future discussions will focus on vinyl liners and their maintenance.Sound Bites"If you can afford it, by all means do it.""Mineral pools are more and more popular.""You can put magnesium in any pool."Chapters00:00Introduction and Weather Update02:34Listener Inquiry: Mineral Pools and Their Benefits05:08Understanding Mineral Pools: Types and Popularity11:17Chlorination Methods and Their Impact on Vinyl Pools14:10Addressing Vinyl Pool Maintenance and Chemical Balance16:42Exploring the Effects of Chlorine on Vinyl Liners19:15The Role of Magnesium in Pool Water22:26Conclusion and Future Topics24:57Final Thoughts and Listener Engagement Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, Rudy Stankowitz interviews Tim Bolden of the Pool Butler. They discuss Tim's journey from the Navy to leading a successful pool service company, the importance of mentorship, and the challenges of running a business during a pandemic. Tim shares insights on leadership, work-life balance, and the evolving pool industry, emphasizing the need for innovation and customer service. The conversation highlights the significance of teamwork, the value of networking, and the importance of creating career paths for employees in the pool service sector.takeawaysTim's experience in the Navy shaped his leadership style.White glove service is about enhancing customer experience.Career paths in the pool industry can be lucrative.Acquiring a business during a pandemic was challenging but rewarding.Work-life balance is crucial for employee satisfaction.Mentorship plays a vital role in professional growth.Overcoming setbacks is part of the entrepreneurial journey.Generational differences impact work expectations.Networking is essential for industry growth.The future of the pool industry is bright with innovation.Sound Bites"It's a big process.""We hire to know.""Networking is key."Chapters00:00Introduction and Fantasy Football Rivalry02:05Military Influence on Leadership06:25White Glove Service in Pool Maintenance07:13Career Path in the Pool Industry08:05Acquisition and Business Growth09:09Navigating Challenges During a Pandemic10:52Work-Life Balance in the Pool Industry11:32Leadership Philosophy and Team Dynamics16:15Problem Solving in Pool Maintenance17:11Vision for the Pool Butler17:39Innovations in Pool Technology18:29Mentorship and Passing Knowledge19:42Overcoming Setbacks in Business21:10Challenges for Entrepreneurs in the Pool Industry22:07Generational Differences in Work Ethic23:26Seeking Veterans in the Workforce24:21Future Aspirations for the Pool Butler26:13Industry Growth and Competition26:50Networking and Mentorship in the Industry28:21Final Thoughts and Encouragement Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode, Steve and Wayne—the Talking Pools Podcast's own dynamic duo—compare notes on closing pools from coast to coast. Steve draws on his years of experience in New Jersey, where fall meant back-to-back closings, freeze guards, and a race against the first frost. Wayne, from his Florida base, shares stories of dealing with Northeastern clientele who expect winterized service—even when they're hundreds of miles away from snow. Together, they dig into how regional practices, customer expectations, and business models shape the end-of-season grind.But that's not all—Steve takes us into an Insurance Interlude with Pat from the California Pool Association. They break down what every service pro should know about risk management, liability, and how insurance pitfalls can sneak up on you if you're not careful. It's a candid conversation that every pool company, whether East Coast or West Coast, can learn from.From cover choices to customer quirks, this episode is packed with practical takeaways, plenty of laughs, and the kind of real-world shop talk that makes the Talking Pools Podcast a must-listen for pros everywhere. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!This week's episode is a little bit of everything — industry insight, real talk, and a peek behind the curtain of what's happening with the people who keep this trade moving forward.We're starting with something close to home: our Mentor Awards. You'll hear from a few of the folks whose names carry serious weight in this industry — the people who have shaped, guided, and inspired so many pool pros. These conversations aren't scripted or polished for press releases; they're raw and real, with lessons tucked in for anyone who cares about doing better in this business. On top of that, we're giving a shout-out to the sponsors who stepped up to make the Mentor Awards possible. Without their support, we wouldn't be able to shine a spotlight on the people who keep raising the bar for everyone.Then, we pivot into industry news that's been making headlines. First up: the Ashli Babbitt wrongful death lawsuit. It's a story that stretches far beyond the pool world but has been playing out in the background of American life for years. The recent settlement tells us a lot about how the courts and the government are handling one of the most polarizing events in recent history. We break it down without the noise — just what happened, what it means, and why it's worth paying attention.Next, we look at Leslie's and their 1-for-20 reverse stock split. On the surface, it sounds like a bold move. In reality, it's a survival tactic — one designed to keep their stock listed and their brand in play on Wall Street. But what does that mean for pool pros out here grinding every day? That's where the conversation gets interesting. We talk about what this move signals about Leslie's future, how it might shape retail strategies, and what independents should be watching for as the industry landscape shifts.And of course, we couldn't have a “Sarah the Pool Girl” episode without Sarah herself. She may be officially on maternity leave, but if you know Sarah, you know she's not one to just sit still. Between diaper duty and pool talk, she's welding turquoise jewelry, sewing quillows, and basically proving that maternity leave doesn't mean hitting pause on creativity. You'll get her voice, her humor, and her trademark grit — even if she's supposed to be “resting.”This one's part mentorship, part business, part breaking news, and part life update — the kind of mix that makes the Talking Pools Podcast what it is. Whether you're out on your route, stuck in traffic, or just winding down after a long day, you'll find something here that sticks. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools Podcast, Andrea and Paulette dive into the often-misunderstood world of chloramines—the compounds that cause everything from pool odor to swimmer irritation. They explore the science behind monochloramine, dichloramine, and trichloramine, explaining how each one forms, how they differ, and why they matter. The conversation goes deeper into the differences between organic and inorganic chloramines, uncovering how bather waste, nitrogen compounds, and pool chemistry all play a role in their development.Listeners will walk away with a clearer understanding of what's really happening in the water, why “that pool smell” isn't chlorine at all, and practical insights into preventing and managing chloramine formation in pools.Key Takeaways:Chloramines are responsible for eye irritation, respiratory discomfort, and that notorious “pool smell.”Monochloramine is the first stage of chlorine bonding with nitrogen.Dichloramine and trichloramine form as chlorination continues, each with stronger odor and irritation potential.Organic chloramines are formed from reactions with organic matter (like sweat, urine, and skin cells), while inorganic chloramines form with nitrogenous waste (like ammonia).Proper breakpoint chlorination and good water management can prevent chloramine buildup.Ventilation in indoor pools plays a critical role in reducing trichloramine exposure.Chloramines don't just affect swimmer comfort—they also corrode pool equipment over time.Memorable Sound Bites:“That smell you think is chlorine? Nope—it's chloramines.”“Chlorine isn't the villain here. Poor management is.”“Organic or inorganic, chloramines are a wake-up call for pool pros.”Chapters:00:00 – Introduction: Clearing the Air on Chloramines 03:42 – What Are Chloramines? 08:25 – Monochloramine, Dichloramine & Trichloramine Explained 15:11 – Organic vs. Inorganic Chloramines 21:03 – The Role of Ventilation in Indoor Pools 27:18 – Breakpoint Chlorination & Prevention Strategies 33:00 – Final Thoughts: Managing the Unseen Villains of Pool Care Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!This week, Lee and Shane dive into one of the most frustrating—and head-scratching—realities of running a pool service company: employees who decide to quit right in the middle of peak season. From the “you've got to be kidding me” timing to the domino effect it has on routes, scheduling, and client relationships, they pull back the curtain on what it's really like when your business takes a hit at the busiest time of the year.They swap stories about the most outrageous exits they've seen, why peak-season walkouts feel like a gut punch, and how they managed to survive the chaos. The conversation balances venting with insight, covering topics like:How to prepare for sudden turnover before it happens.Why some employees wait until the worst possible moment to walk away.The emotional toll of scrambling to cover routes while keeping customers happy.Lessons learned and strategies to minimize damage when the inevitable “WTF moment” strikes.If you've ever had a tech throw in the towel on a sweltering July morning—or you fear it might happen one day—you won't want to miss this brutally honest and slightly cathartic conversation.Listen in, laugh a little, and nod along—you're not alone. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, host Rudy Stankowitz interviews John Poma, a prominent figure in the pool industry. They discuss the Alum-CyA removal method, John's background, his experiences in pool service and construction, and the importance of mentorship in the industry. The conversation delves into the challenges faced by pool professionals, including controversies surrounding pool chemistry and safety regulations. John shares insights on community engagement, online discussions, and the common myths that persist in pool care. The episode concludes with a look at the future of the pool industry and John's personal aspirations.takeawaysJohn emphasizes the importance of helping newcomers in the pool industry.There has been a shift towards better collaboration between builders and service companies.Mentorship plays a crucial role in the growth of professionals in the pool industry.John's experience with pool chemistry trials highlights the need for innovation.Community engagement is vital for sharing knowledge and support among pool professionals.Safety regulations in the pool industry are evolving and require constant attention.Online discussions can be challenging, but providing proper information is essential.Myths about pool care, such as the impossibility of removing black algae, need to be addressed.The future of the pool industry looks promising with ongoing growth and development.John's commitment to his work reflects a passion for the pool industry and helping others.Sound Bites"You can't answer all of them.""Just to give out proper information.""You just have to keep it safe."Chapters00:00Introduction to the Podcast and Guest00:22John Poma's Background and Experience04:59The Importance of Mentorship in the Pool Industry06:35Trials and Innovations in Pool Chemistry09:30Challenges and Controversies in Pool Maintenance10 AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. OuBLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%LaMotte CompanyLaMotte Company is a leading manufacturer of water quality testing products & pool test kitsCPO Certification ClassesAttend your CPO class with Rudy Stankowitz!Jack's MagicIf you know Jack's you'd have no stains!Online Pool ClassesThe difference between you and your competition is what you know!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, hosts Steve and Wayne delve into the complexities of pool staining, focusing on metal stains and their causes, including the impact of pH levels. They discuss the importance of maintaining balanced water chemistry and the challenges of closing pools for the season, including liability concerns. The conversation also covers effective chemical management, water testing, and the identification and treatment of various stains, providing valuable insights for pool professionals.takeawaysStaining in pools can primarily be categorized into metal stains and organic stains.Metal stains often originate from source water, particularly from wells or municipal systems.Maintaining a pH level around 7.5 is crucial to prevent metal staining.High pH levels can lead to irritation for swimmers and contribute to staining.Chemical treatments like sequestering agents can help manage stains but won't eliminate them.Identifying the type of stain is essential for effective treatment.Copper stains often appear blue or green, while iron stains can be rusty red or brown.Proper pool closing practices are vital to avoid liability issues.Regular water testing is necessary to maintain chemical balance and prevent staining.Education and training on stain identification can enhance service quality for pool professionals.Sound Bites"Higher pH can cause irritation to users.""Everything has a pH.""Copper will come out a few different ways."Chapters00:00Understanding Pool Staining16:20Closing Pools: Best Practices and Liability27:37Chemical Management and Water Testing52:00Identifying and Treating Stains Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this conversation, Sarah and Andrew discuss the importance of alkalinity in water chemistry, particularly in pools. They explore the different types of alkalinity, how to manipulate it using bicarb and acid, and the seasonal changes that affect water chemistry. The conversation also highlights the significance of maintaining proper calcium levels and the consequences of low alkalinity, including patchy plaster and equipment corrosion. Additionally, they address common mistakes like acid abuse and emphasize the importance of practical chemistry in pool maintenance.takeawaysAlkalinity is crucial for stabilizing pH levels in water.There are different types of alkalinity, including carbonate and total alkalinity.Manipulating alkalinity can be done using bicarb and acid.Seasonal changes affect water chemistry and require different approaches.Maintaining proper calcium levels is essential for water balance.Low alkalinity can lead to equipment corrosion and patchy plaster.Acid abuse is a common mistake in pool maintenance.Measuring and balancing chemicals accurately is important for water quality.Preventative care is better than reactive care in pool maintenance.Using the least amount of chemicals possible is ideal for swimmer comfort.Sound Bites"What is alkalinity?""Alkalinity stabilizes your pH.""Salt feels good for the skin."Chapters00:00Understanding Alkalinity in Pools02:31Manipulating Alkalinity: Techniques and Tips10:53Seasonal Changes in Water Chemistry17:57Consequences of Imbalanced Alkalinity22:28The Importance of Accurate Water Testing Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Hosts: Andrea & Paulette Cameo: Rudy with Joe Trusty (Pool Magazine / PoolMarketing.com) Sponsor: Revvdup ApparelAndrea and Paulette kick off with shop talk, cooler temps, and a spike in phosphate readings. They unpack the long-running “are phosphates a thing?” debate, why South Florida sees big swings, and how phosphates intersect with salt systems, algae control, and filter life. Mid-show, Rudy drops in a short interview with Joe Trusty on where AI is already helping pool pros. Back with the duo, you'll get practical strategies: when to treat, what “weekly micro-dosing” looks like, why some removers cloud and others don't, and a clear explanation of orthophosphates vs. organic phosphates. They wrap with listener Q&A vibes, contact info, and a shoutout to the sponsor.Chapters & timestamps00:00 – Cold open, shirts, rain, and “hey, are we talking phosphates?”01:15 – Framing the debate: not a problem until it's a problem05:20 – 26:12 – AI mini-segment: Rudy x Joe Trusty on AI in service ops, comms/reporting, social content, and hardware touches26:33 – Back to phosphates: why the industry split happened ('80s vs. '90s, municipal dosing)30:12 – Regional reality check (South FL vs. everywhere else)32:16 – The “zero chlorine but everything else perfect” mystery → when to suspect phosphates34:30 – Babies, bather load, rain, refill: organic load & demand35:10 – Organic vs. orthophosphate (chelators/metal treatments vs. algae nutrient)39:17 – Sources: leaves, soaps, fill water, golf course runoff, dogs/ducks, stain removers41:40 – Salt cells & phosphates: coating plates, reduced output, shortened cell life43:05 – SulfURic acid in salt pools? Why sulfates are a no for SWGs46:10 – Builder sizing, why many SWGs can't keep up when phosphates are high47:26 – Lanthanum chloride 101 (all brands use it), treatment side-effects on filters49:20 – Weekly micro-dosing via squirt bottle: fewer callbacks, less clouding, charge for it53:18 – Cloudiness myth: it's often carbonates reacting (alkalinity/calcium), not a “phosphate indicator”58:35 – Why “cap tests” lead to over-treating; test properly or dose conservatively1:03:48 – “Max” targets? Context matters: 100 ppb vs. up to 500+ workable (non-salt) if algae is controlled1:05:18 – Alum (aluminum sulfate) as an option; when it's a “whole process”1:07:51 – No, liquid chlorine doesn't contain phosphates (quick bench test story)1:09:31 – Wrap, how to reach the team, revvdup swag update, contests. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, Lee and Shane discuss the onset of spring and the busy season for pool maintenance. They explore the importance of heating solutions, sales strategies, and the role of preventative maintenance with specialty chemicals. The conversation emphasizes understanding customer pain points and the benefits of innovative solutions like variable speed pumps to enhance pool enjoyment and efficiency.takeawaysSpring brings a surge in pool maintenance inquiries.Heating solutions are essential for maximizing pool enjoyment.Sales strategies should focus on asking for the sale.Preventative maintenance can save costs in the long run.Understanding customer pain points leads to better service.Specialty chemicals can enhance pool care and maintenance.Variable speed pumps offer significant energy savings.Engaging customers with education fosters loyalty.Regular communication about equipment condition can lead to sales.Proactive service can prevent issues before they arise.Sound Bites"You can sell them a heat pump.""You need a blanket for your pool."Chapters00:00Spring Awakening: The Pool Industry's Busy Season06:18Heating Solutions: Maximizing Pool Enjoyment11:24Sales Strategies: Asking for the Sale20:58Preventative Maintenance: Specialty Chemicals in Pool Care27:32Customer Engagement: Understanding Pain Points33:37Innovative Solutions: Variable Speed Pumps and Energy Savings Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, Rudy interviews Kevin Post, CEO of Councilman Hunsaker, discussing innovative projects like the Plus Pool, the importance of mentorship in the aquatics industry, and the future of AI in pool management. Kevin shares insights on staying passionate in the industry, the significance of CMAHC membership, and the need for continuous education and leadership development. The conversation highlights the diverse opportunities within the aquatics field and the critical role of lifeguards and industry standards.takeawaysCouncilman Hunsaker has been a leader in aquatic design for over 55 years.The Plus Pool project aims to provide a sustainable swimming solution while cleaning the river.Mentorship is crucial for passing on institutional knowledge in the aquatics industry.CMAC membership offers transparency and a voice in shaping aquatic health codes.Early career experiences shape leadership and mentoring styles.Lifeguards play a vital role as first responders in aquatic safety.Going beyond minimum standards is essential for pool health and safety.AI has the potential to revolutionize pool management and maintenance.Continuous education is key for growth in the aquatics industry.There are diverse career opportunities in the aquatics field beyond just pool service.Sound Bites"We are not just a bunch of pool boys.""Check your alkalinity.""Mentorship is important in every industry."Chapters00:00Introduction to Councilman Hunsaker and Kevin Post06:02Staying in the Aquatics Industry: Passion and Evolution11:19The Importance of CMAC Membership18:30Designing a Career: Programming Precedes Design22:29Future Aspirations: Building the Next Generation22:57Empowering Small Business Owners23:32Essential Pool Maintenance Tips24:29The Importance of Knowledge Sharing25:54Going Beyond Minimum Standards26:47The Lifeguard's Role and Challenges27:15The Lifeguard Shortage Crisis28:40The Lifeguard's Predictive Responsibilities30:43Personal Insights and Industry Passion32:47Unexpected Successes in Mentorship33:55The Value of Mentorship in the Industry35:04Finding a Mentor in the Pool Industry35:57Future Changes in the Aq AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. OuBLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%Instacart - Groceries delivered in as little as 1 hour.Free delivery on your first order over $35.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, hosts Steve and Wayne discuss various topics related to pool maintenance, safety protocols, and industry insights. They share a recent incident involving chlorine handling that highlights the importance of proper training and safety measures. The conversation also covers the significance of water testing, automation systems, and the nuances of workers' compensation insurance in the pool industry. Additionally, they touch on regional differences in water quality and the importance of communication in operations. The episode concludes with a look at upcoming events in the pool industry.takeawaysProper training is essential for safe chemical handling.Automation systems can greatly simplify pool maintenance tasks.Communication is key to preventing misunderstandings in operations.Water quality can vary significantly by region, affecting pool maintenance.Safety protocols must be strictly followed to avoid accidents.Workers' compensation insurance rates vary by state and industry.Regular safety meetings can help maintain compliance and reduce risks.Accidents can happen if protocols are overlooked, emphasizing the need for vigilance.Always check orders before installation to avoid costly mistakes.Investing in proper PPE is crucial for safety in the field.Sound Bites"These things don't take care of themselves.""Communication is key.""Don't drop jugs of chlorine on steps."Chapters00:00Introduction and Overview of Topics02:19Chlorine Handling and Safety Concerns09:45Training and Compliance in Chemical Handling13:12Water Testing and Automation Systems15:30Understanding Workers' Compensation Insurance23:47Safety Protocols and Chemical Management31:30Communication and Misunderstandings in Operations38:16Regional Water Quality Differences45:43Upcoming Events and Industry News Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Okay fam, let's get real—your pool's pH isn't just some random number you check because the test kit says so. It's literally the gatekeeper for whether your water feels crisp and comfy

Text us a pool question!In this episode of Talking Pools, Andrea & Paulette discuss various topics ranging from cooking techniques to the chemistry of pool maintenance. They share a detailed recipe for cooking skirt steak, emphasizing the importance of not gatekeeping culinary knowledge. The conversation then shifts to pool chemistry, focusing on cyanuric acid, its effects on total ORP, and how to manage stabilizer levels effectively. The hosts also cover testing methods for cyanuric acid and the implications of using different types of chlorine. The episode blends practical cooking advice with technical insights into pool maintenance, making it informative for both cooking enthusiasts and pool owners.takeawaysCooking skirt steak can be made easier with the right techniques.Cyanuric acid can inflate total alkalinity readings.Understanding ORP is crucial for pool maintenance.Diluting samples is necessary for accurate cyanuric acid testing.Alum can be used to lower cyanuric acid levels.Different types of chlorine have varying effects on cyanuric acid.Cooking and pool chemistry share principles of balance and precision.Test strips can be useful but have limitations in accuracy.Managing stabilizer levels is essential for water balance.Cooking techniques can enhance the flavor and texture of meats.Sound Bites"How do you raise or lower stabilizer?""You can dilute the sample for testing.""Alum can lower cyanuric acid levels."Chapters00:00Introduction and Technical Difficulties08:26Cooking Techniques and Recipes11:29Understanding Cyanuric Acid17:45The Impact of Cyanuric Acid on ORP22:35Managing Stabilizer Levels34:42Testing and Adjusting Cyanuric Acid Levels Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of Talking Pools, Lee and Shane discuss the significance of expertise in the pool service industry, emphasizing the importance of continuous learning and training. They explore the growth of training opportunities available to professionals, the pros and cons of product-specific training, and the value of non-biased training. The conversation highlights the necessity of choosing the right products for business success and the role of ongoing education in engaging staff and enhancing service quality.takeawaysThe importance of creating a connection with clients through expertise.Clients heavily rely on the knowledge and expertise of pool technicians.Training opportunities in the pool industry are growing significantly.Proactive learning is essential for both business owners and staff.Google reviews play a crucial role in establishing credibility.Training can be product-specific, which may come with biases.Non-biased training offers a broader perspective without strings attached.Choosing the right products is essential for business success.Continuous learning keeps staff engaged and motivated.Always be open to new information and perspectives.Sound Bites"Different horses for different courses.""Training does come with strings attached.""That's the best type of training."Chapters00:00The Importance of Professionalism in Pool Services05:00The Growth of Training Opportunities in the Industry08:02Navigating Product-Specific Training vs. General Knowledge10:21The Value of Continuous Learning and Adaptation14:02Building Relationships with Suppliers and Product Choices16:37Best Practices for Bulk Chemical Management18:35Engaging Staff Through Learning and Development Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, host Rudy interviews Maddy Van Diver from Pool Butler, discussing the importance of mentorship in the pool industry. They explore effective teaching methods for CPO classes, the significance of quality control in technician training, and the impact of advanced water treatment technologies. The conversation also delves into the nuances of pool chemistry and the role of communication in customer service. Van shares personal insights and stories that highlight the value of continuous learning and community support in the industry.Sound Bites"Engaging teaching methods enhance learning.""Mentorship is crucial for industry growth.""Mentorship fosters a supportive community."takeawaysMentorship is crucial for industry growth.Engaging teaching methods enhance learning.Quality checks improve technician performance.Daily operations require effective communication.Advanced technologies are changing pool care.Understanding chemistry is vital for pool maintenance.Personal stories can enhance training effectiveness.Communication is key in customer interactions.Continuous learning is essential in the industry.Mentorship fosters a supportive community.Chapters00:00Introduction to the Podcast and Guests02:47Mentorship in the Pool Industry05:06Teaching and Engaging in CPO Classes08:14Quality Control and Technician Training10:55Daily Operations and Personal Insights14:00Advanced Water Treatment Technologies16:48Understanding Pool Chemistry19:19Mentorship and Industry Growth22:04Personal Stories and Lessons Learned24:55The Importance of Communication in Pool Care27:58Final Thoughts on Mentorship and Industry Future AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. OuBLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%Jack's MagicIf you know Jack's you'd have no stains!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!This episode of the Talking Pools podcast reflects on the significance of September 11th, honoring the lives lost and the heroes who emerged on that day. It transitions into a detailed exploration of the engineering behind the 9-11 Memorial Pools, highlighting their design, operation, and the advanced technologies that maintain them as a symbol of remembrance.takeawaysSeptember 11th tested the soul of our nation.The spirit of America revealed itself in courage and defiance.First responders became the definition of heroism.Out of the ashes, America rose united.We honor the fallen with action and resilience.The 9-11 Memorial Pools are dynamic water features.Each pool integrates advanced hydraulics and disinfection systems.Bromine is used for its stability and efficacy.The pools operate year-round, preventing ice accumulation.The memorial pools represent a blend of memory and engineering.Sound Bites"This isn't about pools or business.""We honor them with action, by living lives worthy.""The largest man-made waterfall in North America."Chapters00:00A Day of Remembrance04:29The Engineering of Memorial Pools Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, Steve Sherwood discusses various topics related to the pool service industry with Pat of the California Pool Association, including the differences between W2 and 1099 employment structures, the importance of having the right insurance coverage, and the challenges of hiring and managing employees. Wayne Ivusich then takes the conversation into water chemistry testing, explicitly focusing on Total Dissolved Solids (TDS) and calibration methods for testing equipment. Wayne emphasizes the importance of contacting manufacturers for clarification on testing procedures and the significance of maintaining accurate testing standards.takeawaysIt's crucial to hire trustworthy employees in the pool service industry.Understanding the differences between W2 and 1099 employment is essential for business owners.Having the right insurance coverage protects your business from potential liabilities.High TDS levels can slow down chemical reactions in pool water.Regular testing of water chemistry is vital for maintaining pool health.Contacting manufacturers for testing instructions ensures accurate results.Employee management is a significant challenge in the pool service industry.Test strips are less reliable than electronic testing methods.Calibration of testing equipment is necessary for accurate readings.Maintaining clear communication with employees is key to successful management.Sound Bites"It's important to have the right insurance coverage.""High TDS can slow down chemical reactions.""If you're not sure, contact the manufacturer."Chapters00:00Introduction and Overview of the Episode03:07Understanding W2 vs 1099 Employment Structures08:06Insurance Policies for Pool Service Companies12:49Hiring and Managing Employees in the Pool Industry17:50TDS and Water Testing in Pools27:53Conclusion and Listener Engagement Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of Talking Pools, hosts Andrea and Paulette discuss various aspects of pool maintenance, focusing on the importance of taking time off, the misconceptions surrounding cyanuric acid, and the myth of chlorine lock. They emphasize the need for proper chemical balance in pools and the significance of charging for services rendered. The conversation also touches on personal anecdotes and experiences in the pool service industry, providing insights into the challenges and realities faced by pool professionals.takeawaysTaking time off is essential for mental health.Cyanuric acid levels can often be misunderstood.Chlorine lock is a misnomer for chlorine demand issues.Proper chemical balance is crucial for pool maintenance.Charging for services is important for business sustainability.The ideal range for cyanuric acid is 30 to 50 ppm.More stabilizer does not equate to better chlorine protection.Understanding the role of cyanuric acid can improve pool care.Pool professionals should educate clients on chemical usage.Personal experiences can provide valuable insights into industry practices.Sound Bites"The ideal range is 30 to 50.""Chlorine lock is a myth.""You have a chlorine demand issue."Chapters00:00Introduction and Personal Updates09:59The Importance of Time Off in Pool Service16:20Understanding Cyanuric Acid and Its Misconceptions29:03Chlorine Lock: Myths and Realities44:07The Impact of Cyanuric Acid on Water Chemistry Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode, Shane and Lee discuss the transition into the spring pool season, the impact of weather on pool maintenance, and the increasing presence of AI in the pool service industry. They emphasize the importance of human connection in business, especially in a field where personal relationships can significantly influence customer loyalty. The conversation highlights the need for pool service professionals to adapt to technological advancements while maintaining a personal touch with their clients.takeawaysThe start of spring marks a busy season for pool services.Weather significantly impacts customer demand for pool maintenance.Pool professionals must adapt to changing weather conditions.AI technology is becoming more prevalent in pool maintenance.Human connection is crucial in the service industry.Customers prefer to do business with people they trust.Feedback, whether positive or negative, is valuable for improvement.Building relationships with clients fosters loyalty and repeat business.Personalized communication enhances customer satisfaction.Understanding customer needs is key to standing out in the market.Sound Bites"AI isn't always right.""What makes you different?""All feedback is good feedback."Chapters00:00Spring Awakening: The Start of Pool Season11:03Navigating the AI Landscape in Pool Maintenance22:30Building Connections: The Human Element in Pool Services Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, Rudy interviews Shannon Wilson, a top mentor in the pool care industry. They discuss the importance of mentorship, safety, and training in pool management, as well as the role of enzymes in maintaining pool clarity. Shannon shares insights on accountability, learning from mistakes, and the significance of chemical knowledge in pool care. The conversation highlights the challenges of leadership and the impact of mentorship on professional development, concluding with valuable lessons and best practices for aspiring pool professionals.takeawaysMentorship is crucial for growth in the pool industry.Enzymes play a significant role in maintaining pool clarity.Safety training is essential for pool management.Consistency and accountability are key in leadership.Learning from mistakes is part of the growth process.Effective communication can resolve employee challenges.Understanding pool chemistry is vital for maintenance.Reading product labels can prevent costly mistakes.Good mentorship can come from unexpected sources.Asking questions fosters a learning environment.Sound Bites"You have to document everything.""Ask questions to spark learning.""Read the directions on the label."Chapters00:00Introduction to Mentorship in the Pool Industry02:27The Role of Enzymes in Pool Maintenance05:24Safety and Training in Pool Management08:23Understanding Cyanuric Acid and Its Impact11:21The Importance of Consistency in Mentorship14:11Learning Through Failure and Experience17:04Chemical Safety and Handling in Pool Care20:16Innovations in Pool Chemistry and Maintenance25:36Reflecting on Early Industry Experiences27:30Learning from Mistakes and Accountability30:41Difficult Conversations and Leadership Challenges33:22Mentoring and Employee Development37:52Leadership Styles and Personal Growth42:19Teaching Moments and Light Bulb Moments45:53Lessons Learned from Pool Management AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. OuBLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%Jack's MagicIf you know Jack's you'd have no stains!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, Wayne and Natalie Hood discuss the Grit Game, a rising player in the pool industry. Natalie shares her journey with the Grit Game, emphasizing their commitment to education, collaboration, and support within the industry. They explore the meaning behind the name 'Grit', the importance of manufacturer representation, and the growth trajectory of the Grit Game. The conversation also highlights upcoming events, resources for industry professionals, and the launch of CPO classes, showcasing the Grit Game's dedication to elevating industry standards and knowledge.takeawaysThe Grit Game is gaining popularity in the pool industry.Natalie Hood has been with the Grit Game for over four months.The Grit Game focuses on education and certification for manufacturers.The name 'Grit' symbolizes determination and going above and beyond.The Grit Game has representatives across various territories.They are committed to providing free education and resources.The Grit Game is expanding its team and partnerships.Collaboration within the industry is essential for growth.They are launching a comprehensive events calendar for industry professionals.The Grit Game is now hosting CPO classes to enhance education.Sound Bites"Do you have grit?""We're here to support our customers.""Education is key in this industry."Chapters00:00Introduction and Guest Introduction01:22The Grit Game Overview03:52Education and Certification Initiatives05:54The Meaning Behind 'Grit' in The Grit Game07:53Representation and Manufacturer Partnerships09:55Growth and Future of The Grit Game15:04What Sets The Grit Game Apart19:38Industry Collaboration and Support25:23Upcoming Events and Resources29:52CPO Classes and Educational Initiatives LaMotte CompanyLaMotte Company is a leading manufacturer of water quality testing products & pool test kitsCMAHCThe Council for the Model Aquatic Health Code promotes health & safety at public swimming poolsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Sarah (aka Sarah the Pool Girl) drops some big news—she and her husband Andrew are expecting a baby in February! The conversation takes a wild ride from pregnancy excitement to pool safety, splash pad water systems, childhood hamster revenge plots, and why puddle jumpers might not be the best option for teaching kids to swim. This episode is equal parts heartfelt, hilarious, and educational, blending mom-to-be moments with pro pool service insights.What You'll Hear in This Episode:Sarah's pregnancy announcement and excitement about becoming a mom.Why puddle jumpers might not be as safe as you think, and what to use instead.A deep dive into splash pads: flow-through vs. circulation tanks, water waste, and safety concerns.Sarah's candid fears about drowning and why she avoids lazy rivers and sketchy public pools.Childhood stories of hamsters, chihuahuas, and trampoline justice (yes, really).Plans for raising Baby Sarah 2.0 with test strips, mini pool brushes, and maybe even boxing lessons.Pregnancy on the pool route: servicing up to 78 pools while three months pregnant and why tongs and gloves matter.Side tangents on parakeets, crows stealing roast beef, and swan attacks.Highlights:“She doesn't even live here yet, and you'd think our living room is already a nursery.”“No puddle jumpers—muscle memory matters.”“Flow-through splash pads are like dumping a swimming pool down the drain every day.”“If you smell chlorine, you're really just smelling pee.”“I need someone to 3D print me a mini pool brush for my baby.”“I bullied boys with my hamster in a bucket.”Closing Note: This episode is pure Sarah—chaotic energy, mom-to-be vibes, real talk about water safety, and pool pro wisdom all rolled into one. Stick around for laughs, learning, and a glimpse of the pool girl life as it shifts into mom life. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!The show kicks off with a bit of unexpected humor as Andrea's scheduled guest ghosts her—leaving her to set the tone and carry the intro solo. The surprise absence creates a light but awkward opening that transitions smoothly into Rudy stepping in with a solid educational segment. He dives into Total Dissolved Solids (TDS), breaking down what they are, why they matter for pool water balance, and how pool pros should monitor and manage them to keep their clients' pools healthy and trouble-free.From there, the conversation takes a turn back in time as the team revisits a discussion Andrea led last year about the chlorine leak at Great Wolf Lodge. They revisit the incident with fresh perspective, discussing what happened, what could have been done differently, and the larger implications for safety protocols in aquatic facilities. The reflection ties together lessons learned from both chemical management and emergency preparedness, reminding listeners of the importance of vigilance, education, and continuous improvement in the pool industry. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode, Lee and Shane discuss their recent travels to Kazakhstan, exploring the unique architecture and swimming pool facilities they encountered. They delve into the differences in pool maintenance and chemistry standards between Kazakhstan and New Zealand, highlighting the importance of community and learning within the pool industry. The conversation emphasizes the value of international exchange of knowledge and skills in the aquatic sector.takeawaysKazakhstan is a landlocked country with unique architecture.The swimming pools in Kazakhstan are often fully tiled.Pool maintenance standards vary significantly by region.Kazakhstan's pool chemistry follows German standards.Community and cleanliness are prioritized in pool facilities.Showering before entering pools is a common practice in Kazakhstan.The importance of learning from international pool practices.Pool plant rooms can reveal a lot about local practices.Traveling can provide insights into different pool technologies.International exchanges could benefit the pool industry.Sound Bites"It's a landlocked country.""It must be a hell of an expense.""Their free-chlorine reading was 0.5."Chapters00:00Introduction and Welcome00:57Travel Adventures in Kazakhstan03:44Exploring Unique Swimming Pools10:03Insights from Pool Plant Rooms17:09Pool Chemistry and Standards24:54Community and Learning in the Pool Industry Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, Rudy Stankowitz interviews Laci Davis from The Grit Game, discussing her journey in the pool industry, leadership, creativity, and the importance of purposeful marketing. A listener question on why phosphate removers often cloud water. Another where we lay it on the line - ALWAYS follow the advice of your local Pool Pro. Chlorine Lock is NOW called CyA Slackass!Lacey shares insights from her experiences at Disney, the significance of customer service in sales, and the future initiatives of The Grit Game aimed at supporting pool professionals. The conversation emphasizes the value of personal growth, community, and the evolving landscape of social media in business.takeawaysThe Grit Game helps pool professionals by partnering with innovative manufacturers.Leadership involves personal growth and understanding how to treat others.Creativity from the arts can enhance business practices and marketing strategies.Lessons from Disney emphasize the importance of treating everyone with respect.Purposeful marketing adds value to social media posts and engages audiences.Sales should focus on customer service rather than aggressive tactics.Understanding pricing and business management is crucial for success in the pool industry.Social media strategies should target local audiences and showcase work effectively.Celebrating small wins fosters a supportive team environment.Elevating the industry involves continuous learning and adapting to new resources.Sound Bites"You decide what you do with that.""Put your locations in your bio.""Be good to people."Chapters00:00Introduction to The Grit Game05:41Creativity in Business10:16Purposeful Marketing Strategies15:57The Role of Enthusiasm in Sales20:43Redefining Sales in the Pool Industry23:34Effective Social Media Strategies29:01The Power of Repetition in Mastery30:19Rebuilding Knowledge After Amnesia31:14Business Fundamentals for Pool Professionals32:46Understanding Business Growth Potential34:12Mentorship and Learning from Others35:24Time Management Through Block Scheduling37:46The Importance of Customer Communication39:17Navigating Negativity in Business40:34Celebrating Small Wins for Big Breakthroughs42:36Training Through Creativity AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. OuBLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%Jack's MagicIf you know Jack's you'd have no stains!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!This week's Throwback Thursday takes us back to one of the most talked-about episodes with Wayne Ivusich and Steve Sherwood, two of the most respected educators and consultants in the pool industry.Between Wayne's decades of experience leading water chemistry education at Taylor Water Technologies and Steve's reputation as a seasoned inspector, consultant, and trainer, this episode is packed with straight talk, deep knowledge, and a few laughs along the way.The two dive into the realities of pool care that every professional faces—testing, training, dealing with customers, and the quirks of working in the field. With their trademark banter, Wayne and Steve break down technical concepts in a way that's accessible and relatable, while also reminding us why ongoing education is key to professional success.✨ In this episode you'll hear:Wayne and Steve's no-nonsense take on water testing and why accuracy mattersStories from the field that highlight what can go wrong—and how to fix itA candid look at training, mentorship, and raising the bar in the pool industryPlenty of laughs between two friends who've seen it allIf you missed this episode the first time around, here's your chance to catch up on the knowledge, humor, and experience that Wayne and Steve bring every Thursday. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this engaging conversation, Sarah and Rudy explore a variety of topics ranging from the pool industry to 80s pop culture references. They share insights about their experiences in the field, discuss nostalgic catchphrases, and delve into the evolution of slang over the decades. The light-hearted banter and humor make for an entertaining and informative session that highlights the connections between past and present cultural phenomena.takeawaysRudy shares his experiences in the pool industry since 1991.The conversation includes fun references to 80s pop culture.Catchphrases from the past are explored and explained.The significance of slang and its evolution is discussed.Rudy and Sarah connect their experiences through shared cultural references.The impact of chemicals like Simazine on pool maintenance is mentioned.Humor plays a key role in their discussion of nostalgic topics.The importance of understanding generational slang is highlighted.They plan to explore Gen Z slang in future conversations.The conversation wraps up with a promise for more engaging discussions.Sound Bites"Cowabunga!""Cool your pits.""Bag your face."Chapters00:00Introduction and Background02:44Pool Industry Insights10:1380s Pop Culture References12:36Catchphrases and Their Origins15:10Exploring Iconic Quotes17:30Generational Slang and Its Evolution19:49Fun with Language and Expressions21:57Wrap-Up and Future Conversations Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Welcome to the most accidentally themed episode of Talking Pools, where we started with “fuck it, we'll do it live” and somehow ended up knee-deep in pregnancy, chlorine jugs, and naming babies after pool chemicals. Don't ask how we got here — we don't know either.This week, Andrea & Paulette juggle barking dogs, clinking dishes, and a door-scratching pet apocalypse while announcing that yes, pool pros can, in fact, clean pools while pregnant — provided you're fine with half-full chlorine jugs, pulling vacuums like a gladiator, and casually ignoring the fact that acid fumes on a cloudy day might actually kill you.We celebrate Sarah “The Pool Girl”'s pregnancy announcement (congrats!), relive pregnancies past (spoiler: one host nearly died from not keeping water down, the other casually cleaned pools at 8 months pregnant like it was leg day), and brainstorm baby names that would make the industry proud:Chlorine, but make it Chloe.Brody (Bromine + DE powder, baby).Tab. Just… Tab.Calcium Chlorida, Esq.Also inside this chaos casserole:Why customers think their leaky pool is your financial problem.The great vacation hack: tabs are good for something.Acid fumes on humid days — a.k.a. free chemical warfare training.Why pool pros naming their kids after chemicals is both a brilliant idea and a crime against humanity.Basically, it's part pregnancy support group, part pool school, part fever dream. Strap in.Email us your best “pool baby names” at Andrea.talkingpools@gmail.com and maybe we'll start a registry. First gift on the list? A hammerhead cart with a built-in car seat. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of Mondays Down Under, host Lee Salisbury dives into essential strategies for pool service businesses to prepare for the upcoming summer season. Lee emphasizes the importance of pricing strategies, labor costs, logistics, customer contracts, database management, and effective payment systems to enhance profitability and efficiency. Drawing from his experience in the pool industry, he shares practical tips to help listeners optimize operations and set themselves up for a successful season ahead.TakeawaysPrepare for the summer season to hit the ground running.Analyze and adjust your pricing regularly.Value your time and charge accordingly.Optimize your service schedule for efficiency.Consider implementing customer contracts for clarity.Maintain a clean and usable database of clients.Establish a reliable payment system to improve cash flow.Regularly review supplier price increases and adjust accordingly.Focus on building strong relationships with A and B grade clients.Utilize technology to streamline operations and enhance customer service. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, Rudy Stankowitz interviews Q Hales, a prominent figure in pool chemistry and maintenance. They discuss the formation of OnBalance, a collaborative effort aimed at educating pool professionals about water chemistry and sustainable practices. Q shares insights from his extensive experience in the industry, addressing common myths, the importance of understanding pool chemistry, and the role of research in improving practices. The conversation emphasizes the need for knowledge sharing among service technicians and the significance of environmental responsibility in pool maintenance.takeawaysThe formation of OnBalance was driven by a need for better education in pool chemistry.Understanding the chemistry behind pool maintenance is crucial for service technicians.Common myths in the pool industry can lead to ineffective practices.Research on acid dosage has revealed significant discrepancies in industry standards.Teaching and sharing knowledge is essential for the growth of the pool industry.Field experience provides valuable insights that laboratory research may not capture.Sustainability should be a priority in pool maintenance practices.Service technicians play a vital role in ensuring pool safety and cleanliness.Encouraging collaboration and knowledge sharing can improve industry standards.Addressing long-held beliefs in pool chemistry is necessary for progress.Sound Bites"What is balance?""We need to fix this.""I want to hear about it."keywords pool chemistry, OnBalance, water maintenance, sustainability, pool myths, acid dosage, service technicians, research, environmental impact, industry knowledgeChapters00:00Introduction to Mentorship and Industry Insights09:42The Journey of OnBalance and Industry Education12:32Challenging Myths in Pool Chemistry15:16Real-World Applications of Pool Chemistry18:01Understanding Water Line Deposits and Their Causes20:26The Impact of Chemical Composition on Pool Surfaces23:19The Role of Borates in Pool Chemistry25:41Balancing Rigorous Research with Practical Application28:37The Importance of Field Experience in Pool Management32:11Reflections on Learning and Future Research Directions34:30Exploring New Ideas in Pool Chemistry34:31The Importance of Audience in Technical Writing37:43Adapting Teaching Methods for Different Audiences40:54Understanding the 'Why' Behind Pool Chemistry41:16Challenging Long-Held Beliefs in Pool Care44:50A Common Approach to Diverse Topics46:14The Decision to Publish Research49:13Balancing Environmental Concerns in Pool Care52:27The Impact of Service Techs on Future Careers56:45Pride in the Pool Industry Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, hosts Steve and Wayne discuss the top 10 nominees for the Mentor of the Year award in the pool industry, highlighting the importance of mentorship. They also delve into the differences between cold plunge pools and chillers, explaining their distinct purposes and benefits. The conversation shifts to insights from the insurance industry, particularly regarding pool service and construction. Finally, they share experiences navigating customer expectations and the importance of clear communication in service delivery.takeawaysMentorship is crucial in the pool industry.Cold plunge pools serve a different purpose than chillers.Understanding customer needs is key to service success.Effective communication can prevent misunderstandings.Insurance knowledge is vital for pool service businesses.Regular testing of pool water is essential for safety.Chillers help maintain comfortable water temperatures.Cold plunge pools are used for sports therapy and recovery.Customer expectations should be managed from the start.Investing time in understanding client needs pays off.Sound Bites"These 10 were the significant 10!""A chiller is not a cold plunge pool!""Your time is valuable!"Chapters00:00Celebrating Mentorship in the Pool Industry07:00Understanding Cold Plunge Pools vs. Chillers14:55Insights from the Insurance Interlude25:06Navigating Customer Expectations and Communication Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode, Sarah dives into an uncomfortable but necessary truth: too many pool owners think the work ends the day the pool is filled. From the outside, the water may look like a backyard dream, but if it's left without care, it quickly becomes a breeding ground for problems—algae, unsafe water, and costly damage.Sarah explores the mindset of “attainment without upkeep,” breaking down why simply having a pool doesn't make someone a pool owner in the truest sense. She shares real-world examples of neglect, explains the risks (both health and financial), and lays out what consistent care looks like.What You'll Learn in This Episode:Why ownership goes beyond the purchase—and what happens when maintenance is ignoredThe hidden dangers of neglect, from algae blooms to structural damageHow small acts of consistency can prevent massive headaches laterWhy “attaining” a pool is only the beginning of the responsibilityTakeaway: A pool is not just a backyard accessory—it's a living system that needs attention. Sarah challenges owners to rethink their role: Are you truly a pool owner, or just someone with a pool? Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools Show, Andrea and Paulette discuss their experiences with pool maintenance, including challenges with customer complaints and the importance of proper pool care. They also touch on health concerns like swimmer's ear, tragic incidents in water parks, and the need for hurricane preparedness for pools. The conversation wraps up with an announcement about a design contest for the show.takeaways85 to 90% of the pools are screened in.Complaints often arise from screened-in pool owners.Swimmer's ear is caused by water trapped in the ear.Wave pools can be dangerous and should have restrictions.Two drownings occurred on the same day at a Carnival cruise destination.Proper pool maintenance is crucial for health and safety.Hurricane preparedness includes adding chlorine and securing pool furniture.Pool service providers should charge for hurricane cleanup.Customer education is key to preventing misunderstandings.Value your time and services as a pool maintenance professional.Sound Bites"I have to add some chlorine.""I quit. I'm done.""Don't drain the pool."Chapters00:00Introduction and Weekly Updates02:42Pool Maintenance Challenges09:14Swimmer's Ear and Health Concerns14:00Tragic Incidents in Water Parks20:49Hurricane Preparedness for Pools28:40Conclusion and Contest Announcement Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of Talking Pools, the hosts celebrate Peter's contributions to the industry while discussing the characteristics of ideal clients in both retail and mobile pool services. They share personal anecdotes about challenging customer interactions, the importance of setting clear expectations, and strategies for managing difficult clients. The conversation emphasizes the need for effective communication and the balance between good and bad clients, ultimately highlighting the significance of client relationships in the pool service business.takeawaysPeter's legacy has significantly impacted the pool industry.The ideal client is one who trusts your expertise and pays on time.Retail and mobile services face different client dynamics.Setting clear expectations can prevent misunderstandings.Communication is key in managing client relationships.Difficult clients can be managed with clear boundaries.It's important to respect yourself and your business.Not all clients are worth keeping; prioritize good ones.20% of clients often cause the majority of problems.Strategies like payment plans can improve client relationships.titlesCelebrating Peter's Legacy in the Pool IndustryUnderstanding the Ideal Client for Pool ServicesSound Bites"Good on you, Peter.""What a f***ing waste of time.""That's our rant for the day."Chapters00:00Introduction and Recent Travels02:42Ideal Clients in the Pool Industry12:47Challenges with Retail Customers15:47Customer Stories and Experiences18:12Setting Expectations with Clients21:31Dealing with Difficult Customers24:06The Importance of Good Customer Relationships26:31Managing Client Expectations and Payments29:00Conclusion and Final Thoughts36:59Bufferzone commercial vid.mp4Australian National Anthem performed by:Erin Collins - vocals (1)Marjorie Gadd - violin (1)Steve Gadd - Guitar (1)Susan McGowan - keyboardSteve Henderson - didgeridooSean Daniels - Sound engineer (No link available) Czardas Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!This week on Floc-It Friday, Rudy sits down with Greg “Beard Man” Beard—poolside philosopher, calcium whisperer, and one of the Top 10 Mentors nominated for the 2025 Talking Pools Podcast Mentor of the Year Award. Greg has spent 35 summers in the field training rookies, guiding veterans, and mentoring like it's a martial art.From confronting internet undercutting to saving techs from costly mistakes, Greg shares the lessons, stories, and no-BS truths that define a lifetime in the pool industry. And yes, Rudy announces the full list of Top 10 Mentor of the Year finalists, with shout-outs to the sponsors making it possible.In This Episode: