Talking Pools Podcast

Send us Fan MailWhat happens when the people who actually know the product disappear—and customer service becomes a phone tree, a 90-minute hold, or an ordering department that cannot answer a technical question?This week, Steve Sherwood and Wayne Ivusich examine the decline of accessible technical support across the pool and spa industry. Wayne reflects on his 32 years with Taylor Technologies, where he answered technical questions, developed educational materials, and taught an estimated 45,000 to 50,000 industry professionals. Since Taylor's acquisition by Fluidra, much of that direct technical access—and even some of Wayne's educational content—appears to have disappeared.The conversation expands into a larger industry problem: corporate consolidation may preserve a product name, but it does not necessarily preserve the people, knowledge, or customer relationships that built the brand.Before that, Steve is joined by Pat from the California Pool Association for the Insurance Interlude. They discuss how installers can protect themselves when equipment works correctly at completion but fails—or gets damaged—months later. Photos, service records, clearly defined warranty terms, and a documented follow-up may be the only things standing between you and somebody else's blame game.Topics discussed include:Protecting your company after completing equipment installationsDocumenting that equipment was operational when you leftWhy a written follow-up can become valuable evidenceDistinguishing parts warranties from free laborDamage caused by homeowners or subsequent service techniciansThe importance of maintaining complete water-chemistry recordsWayne's 32-year career with Taylor TechnologiesWhat Fluidra's acquisition of Taylor meant for technical supportThe loss of experienced educators and product specialistsSteve's experience waiting 90 minutes for manufacturer assistanceWhy sales representatives have become unofficial technical-support channelsThe value—and danger—of relying on Facebook groups for answersKnowing not only what questions to ask, but whom to askWhy genuine mentorship teaches people to investigate instead of merely supplying answersHow Talking Pools can serve as an industry resource when manufacturers cannotThe label may survive an acquisition, but the institutional knowledge does not survive unless somebody deliberately protects it. When the experts disappear, customers are left owning products without reliable access to the people who understand them.Have a pool, spa, chemistry, equipment, service, or business question you cannot get answered? Email the Talking Pools Podcast team at talkingpools@gmail.com.Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailNatalie Hood welcomes Eric Knight back to the Talking Pools Podcast to discuss his move from Watershape University to Pool Brain—and what this new role could mean for pool service professionals.Eric explains how a conversation that began in 2022 eventually developed into an opportunity to combine the work he does best: water chemistry, education, technology, and solving real-world problems for technicians in the field. He also clears up the speculation surrounding his departure from Watershape University. There was no drama, no burned bridge, and no scandal—just an honest recognition of his strengths and an opportunity that better fits how his brain works.The conversation then turns toward the future of the pool industry. Eric explains why artificial intelligence is unlikely to replace pool technicians, but will increasingly help them make better decisions, optimize routes, train employees, standardize service, and operate more profitable businesses.Eric also offers an early look at Pool Brain's vision for automated chemical dosing, guided technician workflows, and “point-of-need education”—giving technicians the information they need while they are standing in front of the pool, instead of making them wait for the next class or trade show.In This EpisodeWhy Eric Knight joined Pool BrainHow his relationship with Pool Brain began in 2022The truth about his departure from Watershape UniversityWhy recognizing your weaknesses is an important leadership skillWhat Eric is most proud of accomplishing at WatershapeWhy traditional industry education is becoming cost-prohibitiveHow AI will assist pool professionals without replacing field techniciansWhy more displaced white-collar workers are entering the tradesThe story behind the Orenda Calculator and ChemiculatorHow technology can eliminate dangerous chemical-dosing shortcutsWhat automated water-chemistry dosing could mean for service companiesHow guided workflows can improve training, safety, and accountabilityWhy technicians need education at the exact moment a problem occursThis is Part One of Natalie Hood's conversation with Eric Knight. Tune in next Wednesday for Part Two as they continue discussing his new role at Pool Brain and the technology being developed to support the next generation of pool professionals. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailIn the conclusion of our conversation with Lee Moore and Blake, Technical Director at AIS Water, we examine what it takes to make saltwater chlorination work reliably in demanding commercial environments.Commercial pools cannot be managed by reacting to every change with another drum of chemicals. Like steering a cruise ship, water chemistry requires calculated adjustments, accurate information, and equipment sized for the facility's actual operating conditions.The conversation covers the difference between ORP and direct free-available-chlorine measurement, on/off versus proportional chlorinator control, and how properly sized systems respond to sudden increases in bather load. Lee and Blake also explain why some facilities retain liquid or granular chlorine as backup sanitation—even when onsite chlorine generation handles nearly the entire demand.We also challenge some persistent assumptions about saltwater pools. Modern commercial systems can operate at salt concentrations as low as approximately 950 ppm, opening the door for indoor pools, facilities with natural stone, and other applications where corrosion concerns have discouraged saltwater chlorination.Finally, we look behind the marketing of “mineral pools.” Magnesium and potassium salts may change how the water feels, but the sanitation still comes from chlorine produced through electrolysis. Minerals do not replace the sanitizer.Topics discussed include: Why commercial chlorination begins with accurate system sizing  Accounting for sunlight, bather load, turnover, and unusual applications  Why water stability is more important than constant chemical correction  Direct free-chlorine probes versus traditional ORP control  On/off and proportional 4–20 mA chlorinator control  Responding automatically to sudden increases in bather load  Cell operation, reversing cycles, and expected service life  Using liquid or granular chlorine as secondary sanitation  Reducing chemical handling without removing backup infrastructure  Liquid chlorine degradation, declining strength, and chlorate concerns  Commercial chlorination at approximately 950 ppm salt  Saltwater systems for indoor pools and natural-stone environments  What “mineral pool” marketing gets right—and what it leaves out  The roles of magnesium and potassium in swimmer comfort and water appearance  Why mineral pools are still chlorine pools If you operate, specify, design, or service commercial aquatic facilities, this episode offers a practical look at building a chlorination system around stability, predictable demand, and intelligent control—not chemical firefighting. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailProfanity does not make someone unprofessional. Confidently spreading bad information does.In this intentionally abrasive episode of the Talking Pools Podcast, Rudy Stankowitz takes aim at the comment-section experts who diagnose complicated pool problems from one blurry photograph, defend outdated beliefs with “I've been doing this for 20 years,” and treat confidence as a substitute for evidence.BREAKING INDUSTRY NEWS July's pool-industry news revealed a market undergoing a serious correction: as reported by Pentair, distributors are aggressively reducing excess equipment inventory; as reported by POOLCORP, essential maintenance and repair demand remains resilient despite weak discretionary spending; as first reported by Bloomberg, Leslie's was considering strategic options—including a possible Chapter 11 filing—to address its debt; and as reported by the U.S. Chemical Safety Board, years of corrosion, inadequate safeguards and nearly 14 million pounds of reactive chemicals contributed to the catastrophic Bio-Lab fire in Conyers. Adding to the industry shake-up, as reported by Pool Brain on August 5, Eric Knight stepped down as executive director of Watershape University to become Pool Brain's head of education technology, overseeing automated chemical-dosing tools, guided training workflows and point-of-need education for pool professionals. Pool Brain announcementThe Confidently Wrong Rudy explains why experience only has value when it remains connected to research, why a correct result does not necessarily prove the explanation behind it, and why professionals must be willing to say, “I don't know.” He also examines the limits of the Langelier Saturation Index, the risks of oversimplified chemistry advice, and the difference between handing someone an answer and teaching that person how to investigate a problem.The pool industry does not need to lose its personality, clean up every four-letter word, or turn itself into a room full of corporate robots. It does need people who verify what they say, correct themselves when the evidence changes, and understand that other professionals and customers make real decisions based on the information they share.The loudest person may get the most attention. The person who consistently does the work earns the trust.In This EpisodeWhy profanity is not a measure of professionalismThe difference between an opinion and supportable informationHow bad pool chemistry advice can become expensive, dangerous, and publicWhy 20 years in the industry does not automatically equal 20 years of growthExperience repeated versus experience examinedHow improved research and instrumentation change what the industry understandsWhy correlation does not prove causationThe danger of diagnosing pool problems without enough informationWhat the Langelier Saturation Index does—and what it cannot tell youWhy “I don't know” can be the most professional answer availableCorrecting misinformation without surrendering credibilityCombining field experience with current scienceTeaching critical thinking instead of creating dependenceWhy trust is worth more than comments, likes, and online attentionKey TakeawaysExperience should be a foundation, not a shield against better information. A professional gathers facts, considers competing explanations, understands the limits of a diagnosis, and changes course when the evidence demands it.A real mentor does more than provide an answer. A mentor teaches someone what to test, what to rule out, what information matters, and how to reason through the next problem independently.Profanity backed by accurate information is a voice. Profanity used to disguise ignorance is noise.2026 Talking Pools Top Ten Pool Industry MentorsCongratulations to:Brandon ReidJeff HampChris KavanaughTim McDowellLacey DavisJerry WallaceJohn PomaGreg BeardTerry TammaninPeter WiedermanThese honorees were selected by the hosts of the Talking Pools Podcast for the lasting difference they have made in the lives and careers of pool professionals.Episode Sponsors BlueRay XL — bluerayxl.comService Industry News — serviceindustrynews.netJack's Magic — jacksmagic.comAquaStar Pool ProductsContent AdvisoryThis episode contains strong language and intentionally abrasive humor.Connect With Talking PoolsSubscribe to the Talking Pools Podcast wherever you listen, share this episode with a pool professional who values evidence over ego, and follow the show for straight talk, practical education, and pool-industry commentary without the corporate filter. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailThis week on Thursdays with Wayne and Steve, the guys take aim at “miracle” pool products, suspiciously cheap equipment, expired test reagents, and the growing number of online knockoffs promising professional results at bargain-basement prices.Wayne recalls some of the industry's most memorable gimmicks—including magnets that supposedly made calcium disappear—and explains why words like “miracle cure” should immediately raise a red flag. Steve breaks down how he presents customers with equipment options, why an internet price is not always an apples-to-apples comparison, and what customers give up when they purchase off-brand replacement parts without professional support or a reliable warranty.During this episode's Insurance Interlude, Steve and Pat Grenon examine a nightmare renovation in which an unlicensed contractor allegedly left chunks of concrete inside a pool's plumbing. They discuss the homeowner's possible options, the limits of homeowners insurance, and why asking to be named as an additional insured may provide valuable protection before a contractor begins work.Wayne also explains why heavily discounted test kits and reagents may not be the bargain they appear to be. Products sitting in warehouses or clearance bins can be years old, and expired reagents can produce unreliable results—even when the packaging looks perfectly legitimate.The conversation also covers customer communication, emergency-service pricing, protecting your profit margins, commercial-pool safety failures, and why treating people well remains the most effective marketing strategy in the pool business.Topics discussed include:Spotting “miracle product” scams and deceptive demonstrationsOEM equipment versus inexpensive aftermarket replacementsHow to explain equipment pricing and warranties to customersWhy professionals should charge more for emergency and weekend serviceIdentifying expired test kits, reagents, and test stripsThe risks of buying unusually cheap chemical-testing products onlineWhat happens when an unlicensed contractor damages a swimming poolHomeowners insurance and contractor-liability claimsWhy additional-insured status mattersConcrete and construction debris trapped inside pool plumbingDeveloping relationships with reliable leak-detection specialistsCommercial pools with dangerously low pH and alkalinityCloudy-water problems caused by filtration and operational failuresChanges within Leslie's and what pool professionals should watchBuilding trust through honesty, education, and customer serviceWhy word-of-mouth remains the strongest form of marketingThe takeaway is simple: read the labels, check expiration dates, compare products carefully, document contractor work, and never assume that the cheapest option is actually the least expensive.Have a pool-industry scam or questionable product you think Wayne and Steve should investigate? Email the show at talkingpools@gmail.com. If your story is featured, the team may send you a small thank-you gift. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailCold plunges and ice baths are appearing everywhere—from fitness centers and recovery facilities to wellness clinics, athletic programs, and luxury spas. But colder water does not automatically mean cleaner or safer water.In this episode of the Talking Pools Podcast, Natalie Hood is joined by Dewey Case, Technical Director for the Council for the Model Aquatic Health Code and Aquatics Coordinator for Williamson County Parks and Recreation in Tennessee.Dewey helped assemble the experts behind the new CMAHC Cold Water Venue Guidance. Together, he and Natalie separate cold-plunge facts from social-media fiction and explain why these increasingly popular venues require far more attention than a tub, a garden hose, and several bags of ice.They discuss why bacteria can survive in cold water, how lower temperatures can slow sanitizer performance, and why even a single user introduces sweat, body oils, cosmetics, urea, and microorganisms into the water. They also examine the much greater contamination burden created when a commercial system serves dozens—or potentially hundreds—of users each week.The conversation covers the risks associated with poorly maintained systems, including biofilm, Pseudomonas, swimmer's ear, and the possibility of transferring gastrointestinal pathogens. They also explain why dunking your head into questionable cold-plunge water may be a particularly bad idea.In This EpisodeWhy cold water does not sanitize itselfThe truth about bacteria and pathogens in cold plungesWhy “I'm the only person using it” does not eliminate water-quality concernsWhat sweat, cosmetics, clothing, and body oils add to the waterWhy users should shower before enteringThe risks of head submersion in poorly maintained waterHow biofilm and Pseudomonas can develop inside plumbing and on surfacesWhy commercial cold plunges are not simply oversized bathtubsHow high bather loads change filtration, sanitation, and maintenance demandsWhy cold-water chemistry can be more challenging than spa chemistryHow low temperatures affect chemical dissolution and disinfectionThe purpose of the new CMAHC Cold Water Venue GuidanceWhy proper operation, cleaning, and maintenance make cold-water immersion saferAs Dewey explains, a home cold plunge used by one person and a recirculating commercial venue serving hundreds of bathers are not the same thing. When the bather load changes, the operational practices must change with it.This episode is essential listening for pool professionals, aquatic operators, health officials, inspectors, facility managers, designers, builders, fitness-center owners, and anyone responsible for operating a commercial cold-water venue.She Swims So They CanNatalie is preparing to swim more than 21 miles across three open-water swimming marathons as part of the Tennessee Triple Crown Open Water Swim Challenge. Her campaign, She Swims So They Can, benefits Every Child a Swimmer and helps provide children with access to lifesaving swim lessons.Her scheduled swims are:September 13, 2026September 20, 2026October 3, 2026Donations will be accepted through October 3, 2026.To learn more, donate, purchase official fundraising apparel, or explore sponsorship opportunities, visit Natalie's Facebook or Instagram pages. Companies interested in sponsoring the campaign may contact Natalie directly at nhood@thegritgame.com.Every contribution helps—and every share expands the campaign's reach.Special thanks to campaign sponsors Revved Up Apparel, H2flow Controls, Tenjam, and the Talking Pools Podcast.#TalkingPoolsPodcast #ColdPlunge #ColdWaterImmersion #IceBath #AquaticSafety #WaterQuality #PoolOperator #PoolProfessional #CMAHC #MAHC #PublicHealth #Aquatics #Pseudomonas #WaterChemistry Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailOn this episode of Mondays Down Under, Lee Salisbury and Nick are joined by AIS Water's Lee Moore and Technical Director Blake for a deep dive into commercial saltwater chlorination.AIS Water has worked in salt chlorination for approximately 35 years, developing systems for everything from swim schools and splash parks to resorts, 50-meter competition pools, coastal pools, and enormous lagoons containing millions of liters of water.The conversation explores why more commercial aquatic facilities are moving toward onsite chlorine generation—and why their success depends on selecting actual commercial equipment, correctly sizing the system, and maintaining proper water chemistry.The three major benefits are convenience, safety, and long-term cost savings. Generating chlorine onsite can dramatically reduce the handling, storage, transportation, and manual transfer of liquid or granular chlorine. It can also reduce the risks associated with chemical spills, damaged dosing lines, incorrect chemical mixing, and chlorine gas entering an occupied pool.But not every “commercial salt system” is truly commercial.The guests discuss facilities that attempted to meet massive chlorine demand by plumbing together banks of residential chlorinators—including one installation containing an astonishing 95 residential units. Besides creating a maintenance nightmare, these improvised systems can introduce excessive head loss, restrict circulation, shorten cell life, and still fail to satisfy the pool's chlorine demand.Proper sizing requires far more than knowing the pool's volume. AIS Water considers actual peak bather load, water temperature, turnover rate, sunlight exposure, cyanuric acid use, environmental conditions, operating hours, and the facility's location. Two pools of identical size—even pools located only a suburb apart—may require substantially different chlorine production capacities.And just when you thought pool chlorination could not get any stranger, the discussion turns to horse pools, seal enclosures, sea lions, natural salt contributions from swimmers, and one exceptionally important unanswered question:Just how much chlorine does a sea lion prefer?You will have to return next Monday for the conclusion.In this episode: Why commercial aquatic facilities are adopting onsite chlorine generation  The safety risks associated with storing and manually transporting chlorine  How salt chlorination can reduce long-term operating costs  Why an electrolytic cell is a consumable—not a failed chlorinator  How commercial-grade anodes can provide significantly longer cell life  The difference between residential and commercial chlorination equipment  What happens when dozens of residential chlorinators are installed in one system  How excessive head loss can compromise circulation and turnover  Why peak bather load is critical when sizing a chlorinator  How sunlight, shade, temperature, rainfall, and surrounding buildings affect chlorine demand  Commercial systems ranging from low-salinity water to direct seawater  The unusual challenges of chlorinating pools for horses, seals, and sea lions Guests: Lee Moore, Sales and Marketing, AIS Water  Blake, Technical Director, AIS Water Hosted by Lee Salisbury and Nick on Mondays Down Under, part of the Talking Pools Podcast network.US certifications for AIS Commercial products. Certified to the Highest International Standards – AIS commercial chlorination systems are independently certified to NSF/ANSI 50 for swimming pool equipment safety and performance, UL 1081 for electrical safety, and are approved for installation in Los Angeles County, one of the world's most stringent regulatory environments. These certifications provide independent assurance that AIS products meet rigorous standards for quality, reliability, and safety, giving consultants, operators, and asset owners confidence in specifying AIS for demanding commercial aquatic facilities. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailSpecialty chemicals are not the enemy. Phosphate removers, enzymes, clarifiers, sequestrants, scale inhibitors, flocculants and stain treatments can all deliver real value—when they address an actual, diagnosed condition.In this episode of the Talking Pools Podcast, Rudy Stankowitz explains why the bottle should never become the protocol. Before adding any specialty chemical to a pool, service professionals should answer three questions: Will it meaningfully benefit this customer?  Will it become a pain in the ass for me or my technicians?  Can my company make money providing the treatment? Rudy breaks down the hidden costs that are often ignored: return visits, filter cleaning, vacuuming, fuel, labor and the time required to explain an expected reaction to the customer. A $20 bottle is no longer a $20 treatment when it creates another hour of work.He also explains why specialty treatments should not automatically be buried inside a flat monthly service rate. Customers are not paying for possession of the bottle. They are paying for the professional who knows when to use it, how much to use, what conditions are required, what side effects to expect and what to do when the treatment does not behave as planned.The episode also includes a message honoring the 2026 Top Ten Pool Industry Mentors and Rudy's final thoughts about his Reflecting Pool coating analysis reaching the White House—proof that sound technical work can matter far beyond the pool industry.In this episode Why mentorship means teaching people to think—not creating dependence  How specialty chemicals establish added value  Why every treatment should begin with a diagnosed condition  The danger of mistaking a visible reaction for proof  When phosphate removal makes professional and financial sense  Why predictable follow-up work belongs in the treatment price  How flat-rate chemical inclusion can hide value and destroy profit  Why pool professionals should sell outcomes—not bottles  Separating chemical problems from circulation, filtration and equipment problems  Why chemistry and physics remain unchanged by politics The three-question specialty chemical test Will it benefit the customer?  Will it become a pain in the ass for me?  Can I make money on it? Specialty chemicals are tools—not miracles, substitutes for proper maintenance or acts of absolution for neglected pools.Sponsored in part by Service Industry News, AquaStar Pool Products and BluRay XL. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailShow NotesThis week, Steve and Wayne tackle two timely topics affecting the swimming pool industry.First, Steve discusses a growing number of calls from homeowners who find themselves trapped in construction projects with missed deadlines, questionable workmanship, and uncertainty about what to do next. The conversation explores the challenges of residential pool inspections, the gray areas of building codes, and why hiring an independent expert isn't always as straightforward as it sounds.The second half of the episode takes a deep dive into the newly released Model Aquatic Health Code (MAHC) Cold Water Venue Guidance. With cold plunges becoming increasingly popular in homes, gyms, spas, and athletic facilities, Steve and Wayne explain why industry guidance is needed, how it is developed, and what pool professionals should understand about water quality, sanitation, filtration, and safety.In This EpisodeWhy homeowners are increasingly seeking independent pool inspections during construction.The challenges of enforcing residential pool codes compared to commercial pools.What homeowners should expect before pursuing construction disputes.Understanding the role—and limitations—of expert inspections.The new Model Aquatic Health Code Cold Water Venue Guidance explained.How MAHC guidance is developed through industry collaboration and scientific review.Why "guidance" is different from law or regulation.Safety recommendations for cold plunge users, including age and health considerations.Why colder water changes the speed of chemical reactions.Challenges of maintaining proper sanitizer levels in very small cold-water vessels.Why many professional athletic organizations simply dump and refill cold plunge water rather than attempting to filter it.Lessons learned from servicing cold plunge systems used by professional sports teams.The importance of proper maintenance as cold plunges become more common in homes.The growing need for practical standards as cold-water therapy enters the mainstream.Key TakeawaysResidential pool inspections often involve significant gray areas compared to commercial construction.Expert opinions can identify deficiencies, but correcting them may still require negotiation or litigation.Cold plunges present unique operational challenges because of their small water volume and low temperatures.Lower water temperatures slow chemical reactions, making sanitation more complicated than many people realize.Proper water management is just as important in a cold plunge as it is in a swimming pool.As cold-water therapy grows in popularity, industry guidance will play an increasingly important role in protecting public health.Featured DiscussionThe MAHC's New Cold Water GuidanceSteve and Wayne explain why the Council for the Model Aquatic Health Code developed guidance for cold plunge facilities, how recommendations are reviewed by subject-matter experts, and why science—not social media trends—should drive industry best practices.Behind the Scenes with Professional SportsDrawing from firsthand experience servicing facilities for NFL, NHL, NBA, and MLS organizations, Steve shares how professional teams maintain therapy pools, cold plunges, and rehabilitation equipment—and why sanitation protocols are often much more aggressive than many people expect.Sponsored ByA special thank you to the Council for the Model Aquatic Health Code (CMAHC) for supporting this episode and their continued work advancing science-based aquatic health guidance.Have a topic you'd like Steve and Wayne to cover? Send your suggestions to talkingpools@gmail.com. If your idea is featured on the show, you might even receive a special thank-you gift! Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailWhat really separates a good pool company from a great one?This week, Natalie Hood sits down with Leslie Elliott, Founder and CEO of Poolie, one of the fastest-growing pool service companies in Texas. Leslie's journey into the industry didn't begin with decades of pool experience—it began with a green pool, poor customer service, and the realization that the industry had room to improve.Together, Natalie and Leslie tackle some of the biggest myths surrounding pool service businesses, leadership, customer service, company culture, growth, technology, and artificial intelligence. Whether you're an owner, manager, technician, or someone thinking about starting a pool company, this conversation offers practical lessons that apply far beyond the swimming pool industry.In this episode:How a green swimming pool launched one of Texas' fastest-growing pool service companies.Why customer service is often a bigger competitive advantage than technical expertise.The difference between running a pool route and building a scalable business.Why growth creates as many challenges as it solves.The importance of systems, standard operating procedures, and consistency.Why not every customer is worth keeping.Protecting employees while maintaining company values.Leadership lessons from growing from one route to more than 4,500 customers.The importance of training, mentorship, and creating career paths for technicians.Why people—not pools—are often the biggest challenge in business.How AI is changing customer service, operations, scheduling, and business management.Why the pool industry still has opportunities to modernize through technology and professional development.Building a company culture that employees actually want to be part of.Why success doesn't make leadership easier—it simply changes the challenges.Key TakeawaysGreat pool companies are built on leadership and customer experience—not just chemistry knowledge.Growth without systems creates chaos.Company culture is demonstrated through daily actions, not mission statements.Investing in employee training pays dividends in customer satisfaction and retention.AI should be viewed as a productivity tool that frees people to focus on higher-value work.Consistency is often more valuable than constant innovation.The future of the pool industry depends on raising professional standards together.Featured GuestLeslie ElliottFounder & CEO, PoolieLeslie shares how her background in management consulting and business operations helped her build Poolie into a multi-market service company focused on exceptional customer service, scalable systems, and investing in people.Hosted ByNatalie HoodDirector of Education & Events, The Grit GameSponsored ByBlueRay XLUnited ChemicalLaMotte CompanyRevdUp ApparelAqua Comfort Water GroupConnectLearn more about Poolie at Poolie.com and follow their continued growth on social media.If you enjoyed this episode, subscribe to the Talking Pools Podcast, leave us a review, and share it with another pool professional who's committed to raising the bar for our industry. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailWhat separates a professional pool service company from someone simply adding chemicals?In Part 2 of this special Mondays Down Under discussion, Lee Salisbury and Nick dive deeper into professional water analysis with the team from LaMotte, discussing why consistent, accurate testing is one of the biggest differences between average pool care and true water management.The conversation explores the value of the WaterLink® Spin system, reducing user error, interpreting test results correctly, common mistakes professionals make after shocking a pool, and why understanding chemistry matters far more than simply reading numbers off a report.Whether you're running a retail store, servicing residential pools, or maintaining commercial aquatic facilities, this episode is packed with practical advice that can improve both your water quality and your bottom line.In This Episode Why experience matters just as much as chemistry knowledge  Learning to interpret water test results—not just read them  Why every unusual water test should make you ask more questions  How customer conversations often solve water chemistry mysteries  When to consult technical support or laboratory analysis  Why professional testing equipment pays for itself  Reducing user error with automated water testing  The business case for investing in better testing equipment  Saving time while improving customer service  Comparing photometric testing to traditional reagent testing  Why complete water analysis is more valuable than testing only chlorine and pH  Protecting pools through proper water balance  "It's easier to keep it clean than bring it back from green." Technical Topics Covered WaterLink Spin technology  Photometric water testing  Traditional liquid reagent testing  Test repeatability and consistency  Eliminating sample contamination  Proper sample volume  Test accuracy versus operator technique  Water balance fundamentals  Customer communication during water analysis  Laboratory troubleshooting  Commercial pool testing  Residential pool testing Common Testing Mistakes Discussed Misinterpreting zero alkalinity after shocking a pool  Understanding the effects of chlorine above 15 ppm  Why high chlorine can produce misleading alkalinity readings  Using high-range chlorine test strips for confirmation  Running additional tests on the same high-chlorine sample  Recognizing when the instrument is giving you an indicator—not a bad result Best Practices Use professional-grade testing equipment  Perform complete water analysis whenever possible  Verify unusually high chlorine levels before making chemical adjustments  Store Spin Discs properly  Reseal foil packaging after every use  Protect discs from moisture and light  Understand shelf life after opening  Train technicians to recognize abnormal test patterns  Build testing costs into your professional service Commercial Aquatic Facility DiscussionThe episode also covers: Daily health department testing requirements  Three-test commercial Spin Discs  Testing multiple water bodies  Managing public pool safety  Protecting swimmers through accurate testing  Creating efficient testing workflows for aquatic facilities Key TakeawaysProfessional water testing isn't about owning expensive equipment—it's about making better decisions.Accurate testing saves time, improves customer confidence, reduces costly mistakes, and helps protect both swimming pools and the people using them. Understanding what your test results are actually telling you is every bit as important as obtaining the numbers themselves.Featured Guests Lee Salisbury  Nick (Mondays Down Under)  Hiren Patel – LaMotte Company Connect with Talking Pools

Send us Fan MailWhen the National Park Service added hydrogen peroxide to the Lincoln Memorial Reflecting Pool, the internet immediately decided it had found the culprit behind the peeling coating.But science doesn't work that way.In this episode, Rudy Stankowitz takes a research-first approach to one of the most discussed pool stories of the year. Instead of asking whether hydrogen peroxide caused a coating failure, he asks a different question:Why was hydrogen peroxide chosen in the first place?Drawing from published scientific literature on cyanobacteria, harmful algal blooms, microbiology, biofilms, and water treatment, Rudy explores how hydrogen peroxide affects microorganisms, why mature biofilms are so difficult to eliminate, and why swimming pool professionals may need to rethink the way they've approached "black algae" for decades.This isn't a product pitch.It isn't a treatment recommendation.And it certainly isn't clickbait.It's an evidence-based discussion designed to separate what science has demonstrated from what still remains a hypothesis.The episode also introduces the first part of Rudy's proposed research protocol—a hypothesis assembled from published mechanisms that has not been validated in controlled swimming pool research—and explains exactly where established science ends and new investigation begins.If you're tired of opinions masquerading as facts, this episode is for you.In This EpisodeWhy the Lincoln Memorial Reflecting Pool was treated with hydrogen peroxideWhy concentration matters more than percentageCorrelation versus causation in coating failuresWhat published research says about hydrogen peroxide and cyanobacterial bloomsThe difference between free-floating algae and mature cyanobacterial biofilmsHow extracellular polymeric substances (EPS) protect biofilmsWhy oxidants often struggle against established biofilmsThe biology behind oxidative stressPhotosystem II, lipid peroxidation, and cellular damage explainedWhy mature biofilms deserve to be studied separatelyWhy Rudy believes better questions lead to better scienceThe first step in a proposed research protocol using aluminum sulfateWhy coagulation and physical removal may reduce oxidant demand before disinfectionWhere the published literature ends—and where hypothesis generation beginsKey TakeawayScience advances by asking better questions—not by rushing to conclusions.This episode doesn't claim to have solved black algae. It challenges listeners to examine what the published research actually supports, recognize the limits of current knowledge, and think critically about where future swimming pool research should go.SponsorsSpecial thanks to the companies that support education and the advancement of the swimming pool industry:Blu-ray XLUnited ChemicalLaMotte CompanyRevved Up ApparelAqua Comfort Water GroupAquaStar Pool ProductsJack's Magic ProductsService Industry NewsConnect with Talking Pools

Send us Fan MailThis week on Talking Pools Thursdays, Wayne Ivusich and Steve Sherwood cover everything from the newest generation of robotic pool cleaners to protecting your business from costly mistakes, distributor pricing, chemical accountability, inspection reports, and why good documentation may be the most valuable tool you own.The episode opens with congratulations for Andrea Nannini on her new position with Gorman Company and a reminder that the 2026 Talking Pools Mentor Award Top 10 Finalists will soon be announced, recognizing professionals who go beyond technical knowledge by investing in others.Steve then dives into his latest experiences with cordless robotic pool cleaners, comparing different Polaris Freedom models, discussing battery life, runtime, commercial versus residential applications, and whether today's wireless robots are finally ready to replace traditional corded units. The hosts also discuss the limitations every technician should understand—including ladders, handrails, steps, main drains, and unusual pool shapes that can confuse even premium robotic cleaners.The conversation shifts into one of the least discussed ways pool companies lose money: inventory control. Steve explains how improperly tracked chlorine deliveries, returnable containers, pricing discrepancies, and purchasing habits can quietly cost companies thousands of dollars. The discussion explores building relationships with distributors while still shopping intelligently, negotiating prices, and understanding where business owners must verify every invoice themselves.During the Insurance Interlude, Steve and Pat Grignon tackle a topic many service professionals eventually face: inspection reports that may become evidence in litigation. They discuss when an inspection remains simply an inspection, when it crosses into expert witness territory, how to protect yourself through documentation, why objective reporting matters, and why keeping complete records—including the exact report you submitted—can become your best legal defense.The episode also explores one of the most overlooked skills in pool service: knowing the actual volume of water you're treating. Steve explains how calculating chlorine dosage correctly can dramatically reduce chemical waste while improving consistency. Drawing from years of managing multiple service crews, he shares how accurate calculations and field verification once reduced chlorine consumption by tens of thousands of dollars over a single season. Wayne adds practical insight into why textbook volume calculations often underestimate actual system water once plumbing and equipment are considered.To close the show, Wayne clears up several common misconceptions about potassium monopersulfate (MPS), often marketed as "non-chlorine shock." He explains what the product actually does, what it does not do, why it does not eliminate existing combined chlorine, how it can help prevent new chloramine formation, proper dosing considerations, testing interference, and why it is most commonly found in heavily used indoor aquatic facilities rather than residential pools.In This EpisodeCongratulations to Andrea Nannini on joining Gorman CompanyPreview of the 2026 Talking Pools Mentor Award finalistsCordless vs. corded robotic pool cleanersCommercial applications for robotic vacuumsCommon obstacles that interfere with robotic cleanersManaging distributor relationships and pricingPreventing costly inventory and chlorine lossesWhy every pool company needs stronger chemical accountabilityInspection reports, expert witnesses, and legal liabilityDocumentation practices that protect your businessCalculating true pool volume for accurate dosingReducing chemical waste through better mathPotassium monopersulfate explainedCombined chlorine myths and oxidation factsBest practices for indoor pool oxidationConnect with Talking PoolsHave a question or topic you'd like covered on a future episode?Email: talkingpools@gmail.comSubscribe wherever you listen to podcasts and never miss another episode of Talking Pools. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailAre you making pool chemistry harder than it needs to be?In Part 2 of our Chemistry Myths That Cost Pool Pros Money series, Natalie Hood welcomes Eric Wall back to the show to continue separating fact from fiction in professional pool care.From the belief that a strong chlorine smell means a clean pool to the misconception that "perfect" test results always equal healthy water, this episode challenges some of the industry's most common assumptions while exploring what truly creates exceptional water quality and profitable service routes.The conversation goes beyond chemistry, diving into technician training, customer retention, specialty chemical programs, filtration, troubleshooting, and why successful companies focus on systems—not just products.Whether you're servicing ten pools a week or managing hundreds of accounts, this episode offers practical insights that can help streamline operations, improve customer satisfaction, and increase profitability.In This EpisodeWhy a strong "chlorine smell" usually indicates a water quality problem—not a clean pool.The difference between clear water and truly polished water.Why customers notice water feel and clarity before chemistry numbers.How specialty chemicals can simplify service routes when used correctly.Reducing chemical waste and inventory shrinkage.Building consistent treatment systems that every technician can follow.Why standardized service improves profitability.How proper technician training reduces turnover.The importance of mentoring instead of simply assigning new employees to routes.Why asking questions is one of the most valuable skills in the industry.Why filtration is just as important as chemistry.Source water testing and why it often gets overlooked.Variable-speed pumps during algae cleanup and problem pools.Common myths surrounding pool chemistry education.How manufacturers' representatives can become valuable technical resources—not just salespeople.Practical ways to improve your business by working smarter instead of harder.Key Takeaways✔ Water chemistry numbers tell only part of the story.✔ Customer experience is driven by water clarity, feel, and consistency.✔ Good filtration and good chemistry work together.✔ Standardized operating procedures create more profitable service companies.✔ Better-trained technicians stay longer and provide better service.✔ Investing in education pays dividends throughout your business.Featured GuestEric WallEric shares decades of industry experience working directly with service companies, builders, retailers, and distributors across North America. His practical approach focuses on simplifying pool care, improving technician success, and helping businesses become more efficient and profitable through education and standardized systems.Sponsored ByBlu-Ray XLUnited ChemicalLaMotte ChemicalRevdUp ApparelAqua Comfort Water GroupH2Flow ControlsAlso FeaturedNatalie shares an update on her "She Swims So They Can" Tennessee Triple Crown Open Water Swim Challenge benefiting Every Child A Swimmer, including sponsorship opportunities that help provide life-saving swim lessons and water safety education for children.ConnectQuestions for Eric Wall?

Send us Fan MailMagnesium, Salt & the Truth About Water Testing with LaMotte – Part 1Is your salt test really measuring salt?What happens when magnesium enters the equation?And why do two different salt tests sometimes give two completely different answers?This week on Mondays Down Under, Lee and Nick welcome Hieron from LaMotte for a fascinating deep dive into modern water testing, magnesium pools, calcium hardness, Langelier Saturation Index (LSI), and why understanding your test results is just as important as performing the test itself. Whether you're servicing pools every day or managing a retail water testing lab, this episode explains why blindly trusting numbers without understanding the chemistry behind them can cost your customers money—and shorten the life of their equipment.In This Episode Why total hardness is no longer the same as calcium hardness How magnesium changes water chemistry  Why magnesium hardness must be separated from calcium hardness  The relationship between hardness and the Langelier Saturation Index (LSI) Why pH remains the single biggest factor affecting water balance  Does magnesium actually affect scaling?  Understanding the difference between conductivity salt meters and reagent-based salt testing Why two salt tests can produce dramatically different readings  The hidden problem of "dead" salt and elevated TDS  When water replacement becomes the only practical solution  Protecting expensive salt chlorinator cells through accurate testing  Why experienced technicians ask questions instead of simply printing reports  The psychology of educating customers and building long-term trust  A preview of LaMotte's upcoming professional training course for the pool industry Key TakeawaysOne of the biggest myths discussed is that all salt readings are equal.Traditional conductivity meters measure the electrical conductivity of dissolved solids, while LaMotte's Spin system chemically measures usable chloride ions—the portion of salt that can actually produce chlorine. Understanding that distinction can dramatically improve troubleshooting and help explain why older pools often experience chlorination issues despite appearing to have sufficient salt. The conversation also explores why magnesium pools require technicians to think differently about hardness testing. Magnesium contributes to total hardness but should not simply be substituted for calcium when calculating water balance or the LSI. Accurate testing allows professionals to properly determine true calcium hardness instead of relying on outdated rules of thumb. Beyond chemistry, the discussion focuses on customer communication. The best technicians don't simply hand customers a printout—they ask better questions, interpret the results, educate pool owners, and build relationships that last for years. Featured GuestHieron – LaMotte Water chemistry specialist  Professional water testing educator  Expert in Spin water analysis technology  Developer of LaMotte's upcoming online professional training program Coming Next WeekPart Two continues the conversation with even more practical discussions on professional water analysis, advanced chemistry, and improving customer outcomes through better testing and education. Listen, subscribe, and join the conversation wherever you get your podcasts. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailThe Truth About Pool Coatings, Surface Preparation, and Why Failures Really HappenEveryone wants to know which pool paint is the best.Wrong question.In this episode of Talking Pools, Rudy Stankowitz takes listeners far beyond the paint can and into the science of coating failures, adhesion, compatibility, moisture, and surface preparation. Using the recent attention surrounding the Lincoln Memorial Reflecting Pool as a jumping-off point, Rudy explains why nearly every coating failure investigation asks the same question:What happened before the paint ever touched the surface?From chlorinated rubber and acrylics to epoxy and high-build epoxy systems, this episode explores the strengths, weaknesses, and proper applications of today's most common swimming pool coating systems. More importantly, it explains why even the most expensive coating in the world can't overcome poor preparation.If you've ever wondered why one painted pool lasts fifteen years while another begins peeling after a single season, this episode connects the dots between chemistry, application, environmental conditions, and good old-fashioned craftsmanship. Along the way, Rudy shares real-world stories, practical advice, and plenty of his signature Gen X humor.Whether you're a pool service professional, contractor, facility manager, or simply fascinated by how coatings succeed—or fail—this is one of the most comprehensive discussions on swimming pool coatings ever presented on the Talking Pools Podcast. In This Episode Why asking "What's the best pool paint?" is the wrong question  The lessons every pool professional can learn from the Lincoln Memorial Reflecting Pool  Why compatibility between coating systems matters  Understanding chlorinated rubber, synthetic rubber, acrylic, epoxy, and high-build epoxy coatings  Why surface preparation determines the success or failure of almost every coating system  How to properly inspect an existing painted pool before recoating  The importance of documenting coating failures before disturbing the evidence  Mechanical adhesion vs. chemical adhesion explained in plain English  Why moisture remains one of the biggest enemies of successful coating applications  Proper cleaning, sanding, acid washing, and contamination removal  How silicone contamination, chalking, oils, and residue interfere with adhesion  Why weather, humidity, dew point, and curing conditions matter  Understanding recoat windows and why missing them creates problems  Common causes of blistering, peeling, and coating delamination  Adhesive failure vs. cohesive failure vs. substrate failure  ASTM testing methods used during professional coating failure investigations  Why coating failures should be investigated—not guessed Key Takeaways✔ The most expensive coating cannot overcome poor surface preparation.✔ Compatibility between existing and new coating systems is critical.✔ Surface contamination is often invisible but can completely prevent proper adhesion.✔ Moisture inside concrete can remain long after the surface appears dry.✔ Proper environmental conditions are just as important as choosing the right coating.✔ Good investigators document the failure before removing any evidence.✔ Most coating failures begin long before the pool is filled with water.✔ Successful coating jobs are built on preparation—not luck.Memorable Quotes"Surface preparation isn't part of the job. Surface preparation is the job.""Compatibility matters. Chemistry matters. Guessing doesn't.""Painting a pool isn't hard. Knowing when not to paint—that's what separates a guy with a roller from a pool professional."Featured SponsorsBlu-Ray XLReduce chemical usage, lower labor costs, and improve profitability with Blu-Ray XL's mineral purification technology for pool professionals. Jacks MagicProfessional stain identification, removal, and prevention products trusted throughout the pool industry. AquaStar Pool ProductsLearn about AquaStar's innovative Pipeline cartridge filters featuring NSF-tested performance and simplified maintenance. Service Industry NewsStay informed with nationwide pool and spa industry news, technical articles, and the famous Horror File. Subscribe free at Service Industry News. Listen If You... Paint or recoat swimming pools  Service painted pools  Investigate coating failures  Work with commercial aquatic facilities  Want to better understand adhesion and coating science  Enjoy deep technical discussions presented in plain English  Like your pool education served with a healthy dose of Gen X sarcasm Connect With Talking PoolsQuestions about coatings, chemistry, troubleshooting, or a future podcast topic?

Send us Fan MailWhat happens when you walk onto a commercial pool deck expecting to provide a service quote... and instead discover a facility that should probably be closed?In this episode of Insurance Interlude, Steve Sherwood and Pat Grignon tackle one of the toughest situations a commercial pool professional can face: discovering serious code violations before you've even signed a contract.Steve shares a recent experience inspecting several HOA pools where years of neglected maintenance, questionable repairs, missing safety equipment, incomplete service logs, and improper chemical handling created significant liability concerns. The discussion quickly shifts from "Should I take this account?" to "How do I protect myself if something happens before I'm hired?"Whether you're servicing residential pools, managing commercial facilities, or growing your business, this episode is packed with practical advice on inspections, documentation, contracts, liability, and protecting both your customers and your company.In This Episode Why some commercial pools should never remain open until deficiencies are corrected  The importance of documenting serious safety violations immediately  When a service estimate becomes a potential liability issue  Improper plumbing repairs that violate code  Missing flow meters, bonding, grounding, and neglected maintenance records  Why incomplete service logs can become evidence in litigation  Chemical storage mistakes that can create OSHA and HazMat nightmares  The importance of secondary containment for liquid chemicals  Understanding the gap between inspections and signed service contracts  What happens when another company is still responsible for the pool  Residential versus commercial liability differences  How contract renewals and expired agreements can affect legal exposure  Why documentation is one of the best forms of risk management  The importance of educating prospective clients—even if they never hire you  Knowing when to walk away from a problematic customer Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailHow different is open water swimming from training in a pool?Far more than most people realize.This week, Natalie Hood is joined by ultra-endurance swimmer Hilda Lopez, fresh off completing the 50th Annual Swim Around Key West—a grueling 12.5-mile marathon swim that tested her endurance, mindset, and determination.Hilda shares her inspiring journey from struggling with her health and being significantly overweight to becoming an accomplished open water swimmer tackling some of the world's most demanding marathon swims.Together, Natalie and Hilda break down some of the biggest misconceptions surrounding open water swimming, including:Why pool training alone isn't enough for marathon swimsThe reality of swimming in currents, tides, waves, and changing conditionsWhy your open water pace rarely matches your pool paceBuilding endurance without swimming race distance every training sessionThe importance of strength training for injury prevention and performanceWhy hydration and nutrition can make or break a long-distance swimManaging fear, self-doubt, and race-day nervesThe critical role of a strong support team during marathon swimsWhy pacing—not sprinting off the start—is often the smartest strategyHilda also recounts the emotional final mile of her Swim Around Key West, where exhaustion, heat, and powerful currents nearly ended her race before encouragement from her support crew—and especially her son—helped carry her to the finish.Finally, Natalie announces her own next adventure: taking on the Tennessee Triple Crown of Open Water Swimming while raising funds for Every Child A Swimmer, helping provide lifesaving swim lessons to children.Whether you're an experienced swimmer, training for your first open water event, or simply love hearing stories of perseverance, this episode is packed with practical advice, inspiration, and an honest look at what it really takes to conquer the open water.Topics CoveredMarathon swimmingOpen water trainingSwim Around Key WestEndurance sportsRace preparationHydration and nutritionStrength trainingMental resilienceSwim mythsEvery Child A SwimmerTennessee Triple Crown of Open Water SwimmingSwimming safetyLong-distance swimming Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailMost pool professionals know pools.But when a spa needs repair?Suddenly everyone starts looking for "the spa guy."This week on Mondays Down Under, Lee Salisbury and Nick welcome one of Australia's leading spa equipment specialists, Adrian Lacey of Spatex, for an eye-opening discussion that every pool technician, retailer, and service company needs to hear.If you've ever avoided spa repairs because they seemed too complicated—or too risky—this episode explains why that hesitation may be costing you a profitable part of your business.More importantly...It explains how to do it safely.In this episode:Why spas are one of the biggest untapped opportunities for pool professionalsCommon misconceptions that keep technicians away from spa serviceThe importance of partnering with licensed electricians and gas fittersDiagnosing leaks, pumps, air controls, jets, blowers, and electronic controlsWhy replacing the wrong pump can create serious safety hazardsUnderstanding hydraulic flow rates and why bigger pumps often make things worsePipe sizing mistakes that dramatically reduce system performanceWhy proper plumbing layout matters more than horsepowerThe importance of flow meters instead of guessing hydraulic performanceSacrificial Anodes ExplainedAdrian also dives into one of the industry's most misunderstood topics:Galvanic corrosionElectrolytic corrosionChemical corrosionLearn:Why they are completely different problemsHow sacrificial zinc anodes workWhat they can—and cannot—protectWhy every heated pool deserves consideration for corrosion protectionWhy an anode should never replace finding the actual cause of corrosionPool Safety That Too Many Professionals OverlookThe conversation shifts into one of the most important topics in the industry:Safety.Including:Equipotential bondingElectrical safety around spasVoltage differences and corrosionWhy technicians should carry a non-contact voltage testerSuction entrapment hazardsVentilated skimmer requirementsUnderstanding Australian Standard AS 1926.3When replacing equipment legally requires bringing systems up to current safety standardsAdrian shares practical advice that could help technicians avoid costly mistakes—and potentially save lives.PlusWhy documentation protects your businessWhen you should walk away from an unsafe jobWhy staying within your qualifications protects both your customers and your livelihoodFree technical resources available through the Spartex mobile appHow decades of technical knowledge are being shared with the industryWhether you service residential pools, commercial facilities, or have never touched a spa before, this episode is packed with practical advice, safety insights, and real-world experience that every pool professional can benefit from.

Send us Fan MailQuímica del Agua: Lo Que Todo Profesional de Piscinas Debe Saber (Parte 2)En este episodio de Talking Pools en Español, continuamos con una inmersión profunda en la química del agua, explicando conceptos que con frecuencia generan confusión incluso entre técnicos con experiencia.Hablamos de la importancia del cepillado como herramienta preventiva contra las algas, analizamos los distintos tipos de desinfectantes disponibles y aclaramos uno de los conceptos más malinterpretados de la industria: el contenido de cloro disponible.También exploramos las diferencias entre cloro, bromo, ozono y luz ultravioleta, cuándo utilizar cada uno y cuáles son sus ventajas y limitaciones.Además, Rudy explica la importancia de realizar pruebas precisas del agua, cómo interpretar correctamente los resultados y por qué un profesional nunca debe limitarse a "agregar químicos y marcharse". La verdadera diferencia entre un técnico y un profesional está en comprender qué está ocurriendo dentro del agua antes de decidir cualquier tratamiento.Si deseas mejorar tus conocimientos sobre química del agua y ofrecer un servicio basado en ciencia y no en suposiciones, este episodio es para ti.En este episodio La importancia del cepillado para prevenir el crecimiento de algas.  Por qué un profesional debe diagnosticar antes de tratar una piscina.  Cloro estabilizado, hipoclorito de sodio y otros desinfectantes.  ¿Qué significa realmente el "contenido de cloro disponible"?  Diferencias entre cloro libre y cloro combinado.  Cómo funciona el bromo y cuándo es la mejor opción.  Ozono y luz ultravioleta como oxidantes suplementarios.  Riesgos del bromato cuando se combinan ciertos sistemas.  Cómo funcionan los diferentes kits de prueba.  Ventajas y limitaciones de los fotómetros y las tiras reactivas.  Medición de sólidos disueltos totales (TDS).  Dureza de calcio y su importancia para proteger la piscina.  Ácido cianúrico: cómo medirlo y por qué controlar su concentración.  Rangos recomendados para pH, alcalinidad, calcio y cloro.  La importancia de utilizar un kit de prueba para cada producto químico empleado.  Casos reales de diagnóstico en instalaciones acuáticas.  Pensar "fuera de la piscina" para resolver problemas complejos. La idea principalLos productos químicos no solucionan problemas por sí solos.Los profesionales solucionan problemas porque entienden la química del agua, interpretan correctamente los resultados de las pruebas y toman decisiones basadas en evidencia, no en costumbres o suposiciones.La diferencia entre un técnico promedio y un verdadero profesional comienza con el conocimiento. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailThis week on the Talking Pools Podcast, Rudy breaks down two major stories making waves across the pool industry.First, a new case before the Minnesota Supreme Court could redefine what happens when homeowners rent out their backyard swimming pools through apps like Swimpley. If a residential pool becomes a commercial business, should it be regulated like a public pool? Rudy explores what that could mean for homeowners, service companies, builders, health departments, insurance carriers, and pool professionals across the country.Then, the episode shifts to the continuing investigation surrounding the Lincoln Memorial Reflecting Pool. Following the Independence Day celebrations, crews drained the basin to begin inspecting the widely discussed coating failure. Rudy separates documented facts from speculation and explains why engineering investigations require evidence—not opinions.Drawing on more than three decades of troubleshooting complex pool failures, Rudy examines the publicly available documentation, discusses coating systems, adhesion failures, ASTM testing standards, moisture considerations, recoat windows, and why forensic analysis—not politics—will ultimately determine what happened.If you're tired of hot takes and looking for a technical, evidence-based discussion, this episode delivers exactly that.In This Episode Minnesota Supreme Court hears the Swimpley backyard pool case  When does a residential swimming pool become a public pool?  Operational challenges for pool service professionals  The future of pool-sharing platforms  Lincoln Memorial Reflecting Pool investigation update  Why the pool was drained after Independence Day  Separating documented facts from online speculation  Understanding coating systems and polyurea applications  Adhesive vs. cohesive vs. substrate failures  ASTM adhesion and moisture testing standards  Why recoat windows matter  Surface preparation and concrete moisture considerations  Green water, algae, and what it does—and doesn't—prove  Why investigations begin by eliminating theories, not proving them  Lessons the entire pool industry can learn from a high-profile failure Key TakeawayGood investigations don't begin with conclusions. They begin with evidence.Whether it's a backyard pool operating as a business or one of America's most recognizable reflecting pools, the same principles apply: collect the facts, test the evidence, challenge assumptions, and let the data tell the story. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailHow should you dispose of pool water after you've tested it?It sounds like a simple question...until it isn't.Wayne Ivusich and Steve Sherwood kick off this week's episode with a discussion sparked by a question from Que Hales regarding whether test samples should ever be poured back into the pool. The conversation quickly expands into proper testing technique, customer perception, reagent safety, expired chemicals, electronic testing, and why following the manufacturer's instructions matters more than most people realize.Wayne shares stories from his years at Taylor Technologies, including why silver nitrate turns your skin black, how heat destroys reagents, and what really happens when test chemicals aren't stored correctly.Later in the episode, Steve welcomes insurance expert Pat Grignon for another Insurance Interlude. Together they discuss hurricanes, floods, wildfires, mudslides, and what pool professionals should know before attempting to "secure" equipment ahead of an approaching storm. They also explain how insurance coverage changes depending on the type of natural disaster and why documentation matters.Whether you're testing a backyard pool or preparing commercial facilities for hurricane season, this episode is packed with practical advice every pool professional can use.In this episodeShould you dump tested water back into the pool?Why customer perception matters during water testingUnderstanding reagent toxicity and proper disposalThe truth about silver nitrate stainsHow heat and improper storage ruin test reagentsWhy expiration dates matterElectronic testing vs. traditional drop testingTesting Total Dissolved Solids (TDS)Phosphates, fill water, and hidden water chemistry issuesHurricane preparation for pool equipmentInsurance considerations before and after natural disastersFlood, fire, mudslide, earthquake, and wind coverage explainedWhy documentation protects both homeowners and service companiesFeatured GuestsWayne IvusichSteve SherwoodPat GrignonSponsorsLaMotte CompanyWaterLink Spin TouchCouncil for the Model Aquatic Health Code (CMAHC)Talking Pools Podcast Mentor Award SponsorsMentioned During the ShowCertified Pool Operators (CPO) Facebook GroupProper storage and handling of testing reagentsTaylor Technologies testing proceduresTDS testingElectronic water testingHurricane preparedness for swimming poolsInsurance considerations for pool professionalsConnect With Talking PoolsHave a topic you'd like us to cover?Email us at:talkingpools@gmail.comSubscribe wherever you listen to podcasts and never miss another episode from the Talking Pools Podcast Network. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailChemistry Myths That Cost Pool Pros Money (Part 1)With Natalie Hood & Eric WallRunning a profitable pool service business isn't just about adding chlorine and hoping for the best. In Part One of this two-part conversation, Natalie Hood sits down with Eric Wall, Director of Training for The Grit Game, to tackle some of the biggest myths that continue to hold pool professionals back.Drawing on decades of experience in sales, service, construction, retail, and technical training, Eric explains why the cheapest chemical program often becomes the most expensive, why callbacks destroy profitability, and why education—not guesswork—is the key to building a successful service company.They also discuss the importance of standardized chemical programs, proper testing, customer communication, technician training, and why proactive maintenance beats reactive problem-solving every time.If you're looking to reduce callbacks, improve customer retention, and build a stronger, more profitable service operation, this episode is packed with practical advice you can put to work immediately.In This Episode Eric Wall's journey into the swimming pool industry  Why the cheapest chemicals often cost the most  The hidden cost of callbacks  Why every technician should follow the same chemical program  Better testing leads to better decisions  How customer communication builds long-term loyalty  Why proactive pool care is more profitable than reactive repairs  The myth that more chlorine fixes everything  Building healthier water instead of simply adding more chemicals  Why education is one of the most valuable investments a pool company can make Next Wednesday, Natalie and Eric return to continue busting even more common pool industry myths and share additional strategies to help pool professionals work smarter, not hard Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailThis week on Mondays Down Under, Lee Salisbury, Shane Sneddon, and Nick welcome Westley Collins from Madimack for a deep dive into one of the fastest-evolving areas of the pool industry—heat pump technology.Westley explains the real difference between traditional on/off heat pumps and modern inverter-driven systems, how variable-speed compressors and fans dramatically improve efficiency, reduce operating costs, and make today's heat pumps quieter than ever before.The conversation also explores one of the industry's most misunderstood topics: properly sizing a heat pump. From evaporation and pool covers to climate, water features, and pool location, you'll learn why choosing the correct heater involves far more than simply calculating pool volume.The discussion expands beyond heating into Madimack's growing lineup of pumps, chlorinators, filters, and smart equipment. Wesley explains how inverter technology is now improving variable-speed pumps and salt chlorinators, making equipment quieter, more energy-efficient, easier to retrofit, and smarter than previous generations.Whether you're a pool professional, builder, retailer, or homeowner looking to better understand modern pool equipment, this episode delivers practical information that can help save energy, reduce operating costs, and improve overall pool performance.In this episode: Why inverter heat pumps outperform traditional on/off models  How heat pumps actually transfer heat from ambient air  Proper heat pump sizing and the biggest mistakes installers make  Why pool covers are the single biggest factor in heating efficiency  The effects of evaporation, water features, and infinity edges on heat loss  Installation considerations including airflow and ventilation requirements  Why today's heat pumps are dramatically quieter  Variable-speed pump technology and AI-driven flow management  Smart chlorinator technology and adaptive chlorine production  Retrofit-friendly equipment design for service professionals  What's next in pool equipment innovation Whether you're replacing equipment, designing a new pool, or simply want to understand where pool technology is heading, this episode offers valuable insight from one of the industry's leading manufacturers. Listen, Subscribe & ShareIf you enjoyed this episode, please subscribe to the Talking Pools Podcast on your favorite podcast platform and leave us a review. Your support helps us continue bringing the pool industry's best educators, innovators, and professionals together each week. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailIn this special Fourth of July bonus episode, Kelly and Dan celebrate Independence Day by tackling a topic every pool professional feels at the pump—and on the balance sheet.As fuel prices rise and suppliers introduce surcharges, many service companies immediately wonder whether they should pass those costs on to their customers. But is that really the answer?Drawing on four decades of industry experience, Dan breaks down the real numbers behind operating a service vehicle, revealing that fuel often isn't the financial monster many believe it to be. Instead, the discussion shifts toward something even more important: knowing your costs, pricing your services correctly, and building a business that can weather temporary economic swings.The conversation also explores venture capital's growing presence in the pool industry, the dangers of competing solely on price, and why reputation, education, and customer service remain the greatest competitive advantages independent pool professionals have.It's a timely conversation about business, freedom, and the value of doing things the right way.In This Episode A special Fourth of July conversation  The real cost of operating a service vehicle  Why fuel prices aren't always the biggest expense  Breaking down vehicle ownership costs  Fuel surcharges: when they make sense—and when they don't  Why your pricing should absorb normal market fluctuations  Understanding your true hourly operating costs  Why many pool companies undercharge  The danger of pricing based on competitors  Venture capital and corporate acquisitions in the pool industry  Competing against large national companies  Why reputation beats low prices  The importance of customer service and education  Building a sustainable pool business  Marketing your certifications and professional training Key TakeawayTemporary increases in fuel prices shouldn't force a well-run business into panic mode.The companies that succeed over the long term aren't the ones with the lowest prices—they're the ones that understand their costs, know their value, and refuse to compete solely on price.In the end, your greatest asset isn't your truck, your chemicals, or your equipment.It's your reputation.Happy Independence Day!

Send us Fan MailEverything You Think You Know About Water Testing Is Changing - Wait until you hear about the drones...Water testing isn't just about getting numbers.It's about making better decisions.This week on Floc-It Friday, Rudy Stankowitz sits down with Jonathan Banish, Director of Software at LaMotte, for an inside look at how modern water analysis has evolved from simple test kits into powerful business management tools.The conversation goes far beyond the Spin Touch photometer. Rudy and Jonathan explore why software has become just as important as chemistry, how accurate testing saves money by preventing unnecessary chemical use, and why tracking water history may be one of the most valuable assets a pool professional can have.They also discuss customer management, business efficiency, NSF certification, responsible chemical dosing, and where water testing technology may be headed in the future—including a few laughs about drones, superheroes, peanut butter sandwiches, and even Area 51.Whether you're a one-pole operation or managing hundreds of pools, this episode offers a fascinating look at how technology is reshaping the pool industry.In This Episode Why accurate water testing matters more than ever  How software has transformed pool service  The business value of water test history  Why precision saves chemicals—and money  Understanding WaterLink Pro  CRM features built specifically for pool professionals  Route scheduling and customer management  Homeowner integration with WaterLink Home  Preventing customers from shopping elsewhere  Why water chemistry should be viewed as an ecosystem  The importance of NSF-certified testing equipment  Spin Touch accuracy and testing ranges  Responsible chemical dosing  How technology improves customer confidence  The future of automated water testing  Product development driven by customer feedback Key TakeawayThe best pool professionals don't just test water.They collect information.They recognize patterns.They document history.And they use technology to make smarter decisions that improve water quality, reduce chemical costs, and deliver a better experience for every customer.The future of pool care isn't simply better chemistry.It's better information.SubscribeNew episodes every week from the Talking Pools Podcast Network, featuring conversations with the people driving innovation across the swimming pool industry.Available on Apple Podcasts, Spotify, YouTube, and wherever you listen to podcasts.#TalkingPools #FlocItFriday #WaterTesting #SpinTouch #LaMotte #PoolService #PoolChemistry #PoolProfessional #SwimmingPools #PoolIndustry #WaterAnalysis #PoolTechnology  AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Outhe 'How to Get Rid of Algae' handbookThe most comprehensive guide on algae prevention and remediation you will ever own. BLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%CPO Certification ClassesAttend your CPO class with Rudy Stankowitz!Online Pool ClassesThe difference between you and your competition is what you know!Jack's MagicIf you know Jack's you'd have no stains!LaMotte CompanyLaMotte Company is a leading manufacturer of water quality testing products & pool test kitsService Industry NewsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailThe Liability That Could Cost You EverythingServicing a pool is one thing.Being held responsible for someone else's decisions is another.This week on Thursdays with Stephen & Wayne, the conversation dives into one of the most uncomfortable realities facing pool professionals today: what happens when you identify a safety issue, document it, recommend the fix... and the client refuses to act?From commercial hotels and apartment complexes to homeowner associations and residential accounts, the discussion explores the legal gray areas surrounding code compliance, liability, documentation, and knowing when it's time to walk away from a client.The episode also revisits the ongoing issues surrounding the Lincoln Memorial Reflecting Pool, discusses lessons learned from a complex commercial automation installation, and explains why documenting safety concerns may be one of the most valuable services a pool professional can provide.If you've ever wondered, "How many times do I have to tell a client before it's no longer my problem?"—this episode is for you.In This Episode Updates on the Lincoln Memorial Reflecting Pool  Why source water matters  Commercial pool liability  What happens when clients ignore safety recommendations  How to properly document code violations  Protecting your company when contracts end  Commercial vs. residential liability concerns  Certified letters, emails, and documentation best practices  Managing clients who refuse to make required repairs  Annual safety reviews and follow-up recommendations  Insurance considerations every pool professional should understand  Occurrence vs. claims-made insurance policies  Commercial automation and salt chlorination lessons learned  Real-world troubleshooting with commercial chemical controllers  The importance of manufacturer support on large installations  CPO Instructor training opportunities Key TakeawayFinding a safety issue isn't enough.Documenting it.Communicating it.Following up appropriately.And knowing when to walk away......may ultimately be what protects your business when something goes wrong.Sometimes the biggest risk in the pool industry isn't the water—it's the paperwork you didn't create.SubscribeStay up to date with expert conversations, technical discussions, and real-world business lessons from the Talking Pools Podcast Network.Available on Apple Podcasts, Spotify, YouTube, and wherever you listen to podcasts.#TalkingPools #PoolIndustry #CommercialPools #PoolService #RiskManagement #SwimmingPools #PoolSafety #CPO #PoolBusiness #Liability #WaterChemistry #PoolProfessionals  LaMotte CompanyLaMotte Company is a leading manufacturer of water quality testing products & pool test kitsCalifornia Pool AssociationPool Industry Trade OrganizationCMAHCThe Council for the Model Aquatic Health Code promotes health & safety at public swimming poolsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailYou rinse your dishes before putting them in the dishwasher. You wash your hands before dinner. But somehow, millions of people still jump into their swimming pools covered in sweat, sunscreen, cosmetics, body oils, grass, dirt... and sometimes their dogs do too.In Part Two of this Myth Busting series, Natalie and special guest Jared Medeiros shift the conversation from commercial aquatic facilities to residential swimming pools—and explain why homeowners often create their own water quality problems without realizing it.From Fourth of July pool parties and backyard barbecues to dogs swimming, sunscreen buildup, and overloaded pool chemistry, they explain why small habits can have a massive impact on water quality, maintenance costs, and swimmer health.You'll also learn why commercial pools often maintain better water quality than backyard pools, why "clear water" doesn't always mean "clean water," and how a simple 30-second shower can dramatically reduce chemical costs throughout the swimming season.If you own a pool—or know someone who does—this episode could save you hundreds of dollars while helping keep your family safer.In This Episode Why showering before swimming saves money  How swimmers impact residential pool chemistry  The hidden cost of sunscreen, lotions, cosmetics, and body oils  Why pool parties dramatically increase chemical demand  How dogs affect pool water quality  The truth behind chlorine odor  Why clear water doesn't always mean clean water  Why adding more chemicals isn't always the answer  Commercial pools vs. residential pools  Why homeowners should learn basic water testing  How simple habits extend sanitizer effectiveness  Tips for reducing algae outbreaks after heavy pool use  Why keeping a testing log improves water quality  Protecting your investment with better pool care Key TakeawayThe easiest way to improve your pool isn't buying another chemical.It's preventing contaminants from entering the water in the first place.A quick rinse before swimming, regular water testing, and understanding how your pool responds to heavy use can dramatically reduce maintenance costs while keeping your water cleaner, healthier, and easier to manage.Sometimes the best pool chemistry starts before anyone even gets in the water.SubscribeNew episodes every week from the Talking Pools Podcast Network, bringing together the industry's leading experts, educators, and professionals.Available on Apple Podcasts, Spotify, YouTube, and wherever you listen to podcasts.#TalkingPools #PoolCare #SwimmingPool #PoolOwner #PoolMaintenance #WaterChemistry #HealthySwimming #PoolTips #PoolService #BackyardPool #WaterTesting #MythBusting  Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailNew Products, Big Ideas, and Splash 2026 PreviewThe countdown to Splash 2026 is on, and this week on Mondays Down Under, Lee, Shane, and Nick take a look at some of the new products and innovations expected to debut at the industry's biggest trade show. But before diving into the latest technology, the conversation starts where many pool businesses find themselves this time of year—surviving end-of-financial-year stocktakes, inventory headaches, and the never-ending challenge of keeping track of service vehicle inventory.From there, the discussion shifts to why attending industry trade shows is about much more than collecting brochures. It's about gaining new perspectives, networking with peers, discovering better ways to run your business, and seeing firsthand where the industry is headed.The team highlights several exciting products they're looking forward to seeing at Splash, including autonomous robotic cleaners, advanced oxidation systems paired with low-salt chlorination, next-generation heat pumps with impressive efficiency ratings, and new training opportunities designed to improve water testing and chemistry knowledge.They also discuss the importance of proper system installation, flow rates for UV and AOP systems, inventory accountability, and why staying current with new technology can give pool professionals a competitive advantage.Whether you're planning to attend Splash or simply want to know what's coming next in the pool industry, this episode offers an excellent preview of the products, conversations, and innovations everyone will be talking about.In this episode: End-of-financial-year stocktake challenges  Managing inventory in retail and service businesses  Service vehicle inventory accountability  Why tracking serial numbers matters  Why every pool professional should attend Splash  Networking versus collecting business cards  Preview of the 2026 Splash Trade Show  LaMotte Pacific's new Training Academy  Autonomous robotic pool cleaners  Advanced Oxidation Process (AOP) systems  Low-salt chlorination technology  UV system installation considerations  New high-efficiency heat pumps  Industry education and upcoming expert interviews  How innovation continues to shape the pool industry Coming Soon on Talking PoolsThe team also previews several upcoming guest interviews featuring leading industry experts covering: Water testing and chemistry  Spa repair and maintenance  Grounding and electrical safety  Heating technology  Equipment innovations from Splash 2026 If you're passionate about improving your business, staying current with new technology, and learning from some of the industry's best, you won't want to miss the upcoming episodes.

Send us Fan MailFiltros para Piscinas: Cómo Funcionan, Cómo Elegirlos y Cómo Evitar Errores CostososNo importa qué tan perfecta sea la química del agua: si la filtración falla, la piscina también falla.En este episodio de Talking Pools, analizamos a fondo uno de los componentes más importantes de cualquier sistema acuático: el filtro. Desde filtros de arena hasta cartucho y tierra de diatomeas (DE), explicamos cómo funciona cada uno, cuándo utilizarlo, cómo dimensionarlo correctamente y qué errores pueden provocar un rendimiento deficiente o incluso daños en el equipo. En este episodio aprenderás: La diferencia entre filtros de arena, cartucho y tierra de diatomeas (DE).  Qué tamaño de partícula puede eliminar cada tipo de filtro.  Por qué el caudal de la bomba determina el tamaño correcto del filtro.  Cómo calcular el área de filtración necesaria para una piscina.  Cuándo realizar un retrolavado y cuándo es momento de limpiar manualmente un filtro.  La regla de los 8–10 PSI para saber cuándo limpiar un filtro.  Cómo evitar la canalización en filtros de arena.  Por qué la arena debe reemplazarse aproximadamente cada 5 a 7 años.  La forma correcta de añadir tierra de diatomeas después de un retrolavado.  Cómo prevenir daños costosos en rejillas, laterales y válvulas multipuerto.  La importancia de utilizar el medio filtrante correcto y seguir las recomendaciones del fabricante. También hablamos sobre: Micrones y eficiencia de filtración.  Ejemplos prácticos para dimensionar filtros comerciales y residenciales.  Conservación del agua mediante filtros de cartucho.  Seguridad al manipular sílice y tierra de diatomeas.  La relación entre la bomba, el filtro y el rendimiento general del sistema hidráulico.  Consejos prácticos obtenidos de años de experiencia en el campo. Ya seas técnico de servicio, operador certificado, constructor o simplemente quieras comprender mejor cómo funciona una piscina, este episodio ofrece una explicación clara y práctica sobre uno de los sistemas más importantes para mantener el agua limpia y segura.Escucha Talking Pools en Apple Podcasts, Spotify y en tu plataforma favorita.#TalkingPools #Piscinas #Filtración #FiltroDeArena #FiltroDE #FiltroDeCartucho #OperadorDePiscinas #MantenimientoDePiscinas #QuímicaDelAgua #PiscinasComerciales #Capacitación #CPO #IndustriaDePiscinas Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailThis week on Talking Pools, Rudy sits down with Carrie Dibrell, publisher of Service Industry News, for an in-depth conversation about the state of the swimming pool service industry, why education matters more than ever, and the responsibility pool professionals carry every single day. The discussion begins with an update on the ongoing issues surrounding the Lincoln Memorial Reflecting Pool, including statements from both Rhino Linings and Atlantic Industrial Coatings regarding the localized coating failures. Rudy explains the technical questions that remain unanswered, particularly surrounding manufacturer recoat windows and surface preparation, before shifting the conversation back to the professionals who keep pools operating safely every day. Carrie shares the remarkable story behind Service Industry News' annual Homeowner Water Safety & Drowning Prevention Edition, a publication specifically designed for service technicians to pass along to their customers. What began as a challenge issued by the National Drowning Prevention Alliance has grown into one of the industry's most effective public education tools. Together, Rudy and Carrie discuss how pool professionals can become the bridge between technical service and homeowner safety while also creating additional value for their businesses. The conversation explores some of today's biggest challenges facing service companies, including homeowners purchasing equipment online and expecting professionals to install it, declining profit margins, technician retention, employee training, and the increasing need for affordable education for new technicians. Carrie explains why Service Industry News has remained focused on the service technician for nearly four decades and why education continues to be the number one reason readers engage with trade publications. Rudy and Carrie also dive into: The changing role of trade publications in a digital world  Why technician education is the industry's greatest investment  Electrical safety and the need for more service-specific training  Pool chemical incidents and preventing feeder accidents  Why every service professional should understand their legal responsibilities  The growing concerns surrounding Airbnb and short-term rental pools  Swimply pools and commercial pool regulation  Industry myths that refuse to die—including acid columns, cyanuric acid, phosphates, and black algae  Why chloramines remain one of the most misunderstood subjects in swimming pool chemistry  The importance of testing beyond just free chlorine and pH  Why continual education is essential as science evolves As always, Rudy mixes technical discussion with humor, industry commentary, and a healthy dose of Gen X sarcasm while reminding listeners that behind every clean, safe swimming pool is a dedicated service professional whose work often goes unnoticed. In This Episode Reflecting Pool coating update  Rhino Linings and Atlantic Industrial Coatings statements  Service Industry News' drowning prevention initiative  Educating homeowners about pool safety  Technician training and workforce development  The challenge of online equipment sales  Electrical safety for pool professionals  Chemical feeder failures and liability  Airbnb and Swimply pool safety  Pool industry myths vs. modern science  Chloramines and indoor pool air quality  Why education remains the industry's greatest asset Resources MentionedService Industry News – Free subscription for pool service professionals  Homeowner Drowning Prevention Special Edition  Lincoln Memorial Reflecting Pool rehabilitation discussion  Pool service education and technician safety initiatives Connect with Talking Pools

Send us Fan MailWhat happens when a customer's heater fails... and the replacement part simply doesn't exist anywhere in the country?This week, Steve and Wayne dive into the realities of modern pool service, where solving problems often has less to do with technical skill and more to do with navigating manufacturers, distributors, supply chains, and customer expectations. From chasing down an elusive electric heater control board to discussing how relationships with manufacturer representatives can make—or break—a difficult service call, the conversation offers an honest look at the behind-the-scenes challenges pool professionals face every day.Later in the episode, Steve is joined by Pat Grignon of the California Pool Association for another Insurance Interlude. Together they tackle an important question that many commercial service companies eventually encounter:Can another company legally operate under your commercial pool license?The discussion explores liability, insurance implications, contractor licensing, and why helping another business could expose your own company to significant legal risk if done improperly.The episode wraps with a candid conversation about distributor relationships, manufacturer voucher programs, pricing pressures, and why customer service—not loyalty programs—ultimately determines where professionals choose to spend their money.Topics Discussed Why sourcing replacement parts has become increasingly difficult  A real-world case involving a commercial 54 kW electric pool heater  Supply chain challenges affecting manufacturers and distributors  Why maintaining relationships with manufacturer representatives matters  When repairing equipment no longer makes financial sense  Commercial pool licensing requirements in California  Can another company legally use your license?  Insurance and liability considerations when lending credentials  Additional insured requirements and subcontractor risk  Distributor pricing, voucher programs, and customer loyalty  How manufacturer-distributor conflicts affect service companies  Why great customer service is still the industry's greatest competitive advantage Key Takeaways Not every equipment failure is a technical problem—sometimes it's a supply chain problem.  Strong relationships with manufacturers and distributors often determine how quickly difficult problems get resolved.  Allowing another company to operate under your license can create significant legal and insurance exposure.  Before entering any licensing or subcontracting arrangement, consult both your insurance professional and legal advisor.  Customers ultimately buy service, responsiveness, and trust—not brand names. Connect With Talking PoolsHave a question or topic you'd like discussed on the show?Email: talkingpools@gmail.comYour question could be featured on an upcoming episode, and if your topic is used, you might even receive a Talking Pools thank-you gift.Talking Pools Podcast Where pool professionals talk to pool professionals—bringing together education, chemistry, business, technology, and the real-world challenges facing today's aquatic industry Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailShould You Shower Before Getting in the Pool? Absolutely.In this episode, Natalie Hood sits down with Jared Madero of The Grit Game to tackle one of the most ignored signs at aquatic facilities: "Please Shower Before Entering the Pool." Together, they explore why a simple 30-second rinse can significantly impact water quality, swimmer health, air quality, and operational costs. Topics Covered Why pre-swim showers matter more than most swimmers realize  The biological load every swimmer brings into the water  Sweat, makeup, lotions, cologne, and personal care products in pools  The difference between chlorinated water and sterile water  Why the "chlorine smell" is actually a warning sign  Chloramines and their impact on indoor air quality  Why showering after swimming is just as important  The shared responsibility between swimmers and pool operators  Common misconceptions about public and commercial pools  How swimmer behavior affects water clarity, chemical demand, and overall pool health Key TakeawayA clean pool starts before you ever enter the water. Showering before and after swimming helps reduce contaminants, improve swimmer comfort, lower chemical demand, and create a healthier aquatic environment for everyone. ConnectFor more pool industry education, chemistry discussions, and aquatic facility insights, subscribe to the Talking Pools Podcast. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailIn this episode of Mondays Down Under, hosts Lee Salisbury, Shane Melrose, and Nick take listeners behind the scenes of awards season, conference travel, industry recognition, and the importance of networking within the swimming pool industry. From award ceremonies across Australia to upcoming conferences and trade shows, the conversation explores how professional development, industry engagement, and relationship building continue to shape successful pool businesses. Episode HighlightsAwards Season Across Australia and New ZealandLee shares her experience attending both the ACT and New South Wales industry awards ceremonies, celebrating outstanding achievements from pool builders, technicians, retailers, and service professionals. The hosts discuss the significance of industry recognition and the challenges many professionals face when considering self-nomination for awards. The Challenge of Self-NominationThe discussion explores why many highly qualified professionals hesitate to put themselves forward for awards, despite being deserving candidates. The hosts examine potential alternatives, including peer nominations, and discuss ways industry organizations might encourage greater participation from technicians, retailers, and service professionals. What Really Happens Behind the Judging ProcessLee offers insight into the award judging process, explaining how applications are reviewed, scored, and evaluated by multiple judges. The conversation highlights the extensive effort that goes into ensuring fairness and recognizing excellence across a wide range of industry categories. Recognizing Excellence in the Pool IndustrySeveral award winners and finalists are recognized throughout the episode, including discussions about the qualities that separate outstanding businesses and professionals from the rest of the field. The hosts emphasize the importance of technical expertise, customer service, mentorship, and industry leadership. The Value of Industry ConferencesThe conversation shifts to conference season, with discussions about supplier conferences, trade events, educational opportunities, and networking experiences. The hosts share stories from conferences held in destinations including New Zealand, Fiji, Vietnam, Thailand, Israel, and beyond. Why Networking MattersBeyond product training and education, the hosts explain how conferences create opportunities to build relationships, exchange ideas, learn from peers, and develop lifelong friendships within the industry. These connections often prove just as valuable as the formal educational sessions themselves. Looking Ahead to SplashWith the upcoming Splash Trade Show approaching, the hosts preview educational sessions, industry forums, awards presentations, networking events, and opportunities for listeners to connect with the Talking Pools team in person. Winter Recharge Before Summer ReturnsAs the southern hemisphere enters winter, the discussion concludes with a reminder about the importance of rest, recovery, and preparing for the next busy season. The hosts encourage business owners and staff alike to use the quieter months to recharge and invest in professional development. Key Takeaways Industry awards recognize far more than popularity—they reward professionalism, technical expertise, and dedication.  Many deserving professionals never enter awards due to reluctance around self-promotion.  Conferences provide education, networking, and valuable business-building opportunities.  Strong industry relationships often lead to better business outcomes and lifelong professional connections.  The quieter winter months offer an important opportunity to recharge before the demands of the next season arrive. Connect With Talking PoolsHave a topic suggestion or question for the Talking Pools Podcast Network? Reach out at talkingpools@gmail.com and the team will direct your question to the most appropriate host. #TalkingPools #MondaysDownUnder #PoolIndustry #SwimmingPoolProfessionals #PoolTechnician #PoolBuilder #PoolRetail #Splash2026 #SPASA #PoolIndustryAwards #PoolBusiness #SwimmingPools #PoolPodcast #IndustryNetworking #ProfessionalDevelopment Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan Mail¿Burbujas de Aire en la Piscina? Cómo Encontrar una Fuga en el Lado de SucciónEn este episodio, Rudy explica paso a paso cómo diagnosticar uno de los problemas más comunes en los sistemas de circulación de piscinas: las burbujas de aire que regresan constantemente a través de las boquillas de retorno. A través de ejemplos prácticos y técnicas sencillas de inspección, aprenderás a diferenciar entre una fuga en el lado de succión y una fuga en el lado de presión, así como los puntos más comunes donde suelen ocurrir estos problemas. Temas PrincipalesCómo identificar una fuga en el lado de succiónLas burbujas de aire continuas que aparecen en los retornos mientras la bomba está funcionando suelen indicar que el sistema está aspirando aire en algún punto entre la bomba y la piscina. Rudy explica por qué este síntoma es una de las señales más claras de una fuga en el lado de succión. Diferencia entre fugas de succión y fugas de presiónNo todas las fugas se comportan igual. El episodio analiza cómo una fuga en el lado de presión normalmente pierde agua mientras la bomba funciona y puede introducir aire cuando el sistema se apaga, mientras que una fuga de succión suele aspirar aire continuamente durante la operación. Las primeras verificaciones que debes realizarAntes de pensar en reparaciones complejas, se revisan los elementos más sencillos: Nivel de agua de la piscina.  Posibles vórtices en el skimmer.  Cestas obstruidas.  Válvulas parcialmente cerradas.  Restricciones de flujo que puedan provocar cavitación. Inspección de la tapa de la bomba y la junta tóricaLas tapas transparentes pueden desarrollar pequeñas grietas difíciles de detectar. También se explica cómo inspeccionar correctamente la junta tórica, cuándo reemplazarla y por qué es importante utilizar únicamente lubricantes a base de silicona o teflón. El sello mecánico de la bombaRudy describe el funcionamiento del sello mecánico y explica por qué es el único punto del sistema que puede simultáneamente aspirar aire y perder agua. También ofrece consejos prácticos para identificar un sello defectuoso mediante una inspección visual rápida. Revisión de tapones de drenaje y carcasa de la bombaEl episodio cubre la inspección de tapones de drenaje, juntas y posibles grietas en la carcasa de la bomba que podrían permitir la entrada de aire al sistema. Uso de crema de afeitar para localizar fugasUna técnica sencilla pero efectiva: aplicar crema de afeitar alrededor de uniones y conexiones para observar si se forma un embudo o depresión que indique la entrada de aire. Cuándo llamar a un especialista en detección de fugasCuando todas las inspecciones visibles han sido descartadas y la sospecha apunta a una línea subterránea, Rudy explica por qué es momento de contactar a un profesional especializado en detección de fugas. Lo Que Aprenderás Cómo diferenciar una fuga de succión de una fuga de presión.  Qué componentes inspeccionar primero.  Cómo detectar problemas en juntas tóricas y tapas de bombas.  Cómo identificar un sello mecánico defectuoso.  Técnicas sencillas para localizar entradas de aire.  Cuándo una fuga requiere intervención profesional. Frase Clave del Episodio"Las burbujas de aire constantes en los retornos no son normales. El sistema te está diciendo exactamente dónde comenzar a buscar."Escucha MásPara más capacitación técnica sobre hidráulica, filtración, química del agua y diagnóstico de problemas en piscinas, sigue el podcast Talking Pools Podcast y mantente al día con nuevos episodios cada semana. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailThis week on Floc-It Friday, Rudy Stankowitz takes aim at one of the most misunderstood concepts in pool chemistry: pH drift. If you've ever been told that pH "just goes up," Rudy has news for you. Water doesn't drift. Chemistry doesn't shrug. And carbon dioxide may be controlling your pool far more than you've been taught. Before diving into chemistry, Rudy opens with a satirical pool industry news segment covering algae in Washington's Reflecting Pool, Leslie's recent financial improvements, private equity acquisitions, above-ground pool recalls, and the growing obsession with smart pool equipment. Topics CoveredBreaking News from the Pool WorldA tongue-in-cheek look at: Algae growth in the Reflecting Pool near the National Mall  "Operation Green Freedom" and a fictional crop-duster copper sulfate deployment  Leslie's reporting improved sales and customer activity  Ongoing consolidation of pool service companies through private equity acquisitions  Above-ground pool recalls making national headlines  The industry's growing fascination with app-connected heat pumps and automation Why "pH Drift" Is a Bad ExplanationRudy challenges one of the industry's most common phrases.Water does not mysteriously "drift."When pH changes, chemistry is causing it.This episode explains why saying pH drift is often an observation rather than an explanation and why understanding the underlying chemistry matters. The Pool Is BreathingOne of the most important concepts discussed:Your swimming pool is continuously exchanging gases with the atmosphere.Topics include: Gas exchange at the air-water interface  Chemical equilibrium  Carbon dioxide movement  Why pools are dynamic systems rather than static containers of water  How atmospheric chemistry influences water chemistry every second of every day Carbon Dioxide: The Hidden Driver of pH RiseMost pool professionals focus on chlorine, alkalinity, calcium hardness, and acid additions.Rudy explains why carbon dioxide deserves far more attention.Learn about: Carbon dioxide dissolution  Carbonic acid formation  The carbonate buffering system  Why carbon dioxide leaving the water causes pH to rise  The relationship between carbon dioxide, bicarbonate, and carbonate chemistry Eric Knight's Brilliant Cyanurate-Alkalinity ExplanationReferencing the June 3rd episode of Rule Your Pool, Rudy revisits Eric Knight's explanation of why cyanurate alkalinity is treated differently depending on the calculation being performed.Discussion includes: Why cyanurate contributes to total alkalinity  How muriatic acid protonates cyanurate ions  The difference between cyanurate ions and cyanuric acid  Why total alkalinity and carbonate alkalinity are not interchangeable  When to use carbonate alkalinity for LSI calculations  Why total alkalinity is still used for acid demand calculations Does pH Still Matter When CYA Is Present?A detailed review of: The FC/CYA relationship  Hypochlorous acid concentration  The effects of pH on sanitizer strength  Why maintaining the proper chlorine-to-CYA ratio matters  Pathogen kill times at different pH levels  Giardia and leptospira examples demonstrating how pH can still influence disinfection performance Total Alkalinity Is Not a ChemicalOne of the central lessons of the episode:Total alkalinity is a measurement, not a substance.Topics include: Buffering capacity  Acid neutralizing capacity  Carbonate and bicarbonate systems  Why alkalinity gets blamed for everything  The difference between cause and effect in water chemistry Le Chatelier's Principle and Pool ChemistryRudy breaks down one of chemistry's most important concepts into practical pool language.Learn: What happens when equilibrium is disturbed  How the carbonate system responds to carbon dioxide loss  Why hydrogen ion concentration changes  The actual mechanism behind rising pH Why Waterfalls, Spas, Bubblers, and Deck Jets Raise pHIf your backyard resembles a miniature Bellagio, this section is for you.Topics include: Aeration and turbulence  Increased gas exchange  Carbon dioxide stripping  Why decorative water features often accelerate pH rise  Understanding the relationship between aeration and water balance Salt Systems and pH RiseA common misconception is addressed:Salt systems do not create pH.Instead, they create conditions that accelerate carbon dioxide loss.Discussion includes: Hydrogen gas production  Increased turbulence  Gas transfer dynamics  Why salt pools often experience persistent pH rise Acid and Aeration: The Ultimate DemonstrationRudy explains why the classic acid-and-aeration method for lowering total alkalinity proves that carbon dioxide—not alkalinity—is driving pH rise.A practical chemistry lesson every service technician should understand. Key Takeaways pH does not mysteriously drift.  Carbon dioxide is often the real driver of pH rise.  Total alkalinity is a measurement, not a chemical.  Aeration accelerates carbon dioxide loss.  Salt systems indirectly contribute to rising pH by increasing gas exchange.  Understanding equilibrium makes pool chemistry easier to predict.  Once you understand carbon dioxide, many long-standing pool chemistry mysteries disappear. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailIn this Thursday edition of Talking Pools, hosts Steve Sherwood and Wayne Ivusich dive into the realities of running a successful pool service company. From referral programs and pricing challenges to difficult customer interactions and the importance of building relationships with manufacturer representatives, this episode offers practical business advice for pool professionals. The conversation also includes an insurance-focused discussion on the growing topic of natural swimming pools and the unique risks they present. Topics CoveredWhy Referrals Are Still the Best Marketing ToolSteve explains why customer referrals continue to be one of the most effective ways to grow a pool service business. Rather than chasing online reviews or discount programs, he discusses building trust with existing clients and rewarding long-term customer relationships. The Reality of Pool Service PricingNot all pool companies charge the same rates. Steve shares a real-world example of a prospective client comparing prices and why competing solely on price often creates problems. The discussion highlights the importance of communicating value, professionalism, reliability, and service quality. Managing Difficult Customer ExpectationsFrom emergency requests to customers demanding specific service times, the hosts discuss how setting boundaries and maintaining clear expectations protects both the customer and the service company. They explain why not every client is the right fit for every business. Commercial vs Residential Pool CustomersWhy are commercial clients often easier to work with than residential customers? Steve shares his perspective on dealing with engineering departments, facility managers, and property owners versus individual homeowners with highly specific expectations. Insurance Interlude with Pat GranonCan Natural Swimming Pools Be Insured?Pat Granon from the California Pool Association joins the show to discuss insurance considerations surrounding natural swimming pools. The conversation explores whether natural pools are classified as pools for insurance purposes and what coverage options may be necessary for companies servicing them. Additional Risks of Natural PoolsThe discussion examines concerns involving: Communicable disease exposure  Pollution liability  Professional liability risks  Biological filtration systems  Potential legal exposure from waterborne illnesses Pat explains why standard general liability coverage may not always be enough and discusses additional policy options that service companies should consider when working with natural swimming pools. Is a Natural Pool Really a Pool?The hosts debate where natural pools fit within the industry and whether maintaining biology instead of traditional water chemistry creates a fundamentally different risk profile for operators and service providers.  Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailIn this episode of the Talking Pools Podcast, host Natalie Hood sits down with Mike Collins, President of Tenjam, to uncover the often-overlooked realities of in-pool furniture. While most homeowners shop based on appearance and price, Mike explains why comfort, engineering, maintenance requirements, water depth compatibility, and long-term performance matter far more once the furniture is actually sitting in the pool. From ergonomics and furniture design to pool covers, vinyl liners, fiberglass pools, and maintenance concerns, this episode challenges many of the assumptions surrounding today's popular tanning ledges and sun shelves. Topics Covered in This EpisodeWhy Two Pool Loungers That Look Identical Can Perform Completely DifferentlyMike explains how ergonomics, contouring, lumbar support, water management systems, and manufacturing quality dramatically impact comfort and usability. What looks great in a photo may become uncomfortable or frustrating after only a few uses. The Hidden Problem with Water-Filled FurnitureMany in-pool furniture designs rely on trapped water for weight and stability. Mike discusses how some loungers can weigh more than 160 to 260 pounds when filled, creating challenges for homeowners, pool service professionals, and anyone using automatic pool covers. Pool Covers and Furniture: Friend or Foe?The conversation explores why many service professionals dislike heavy in-pool furniture and how furniture design can determine whether opening and closing an automatic cover becomes a simple task or a major inconvenience. Does Heavy Furniture Really Mean Better Furniture?One of the industry's biggest misconceptions is that heavier furniture automatically equals greater stability. Mike explains the science of buoyancy, water displacement, and how thoughtful engineering can create stable furniture without excessive weight. Comfort Matters More Than Most People RealizeNot all in-pool furniture is designed with actual human comfort in mind. The discussion examines common design flaws and how proper ergonomics can dramatically improve the user experience for adults, children, and multi-generational families. The Maintenance Nobody Talks AboutFurniture left in pools year-round faces constant exposure to UV light, calcium scaling, scum lines, algae growth, and other environmental challenges. Mike explains what homeowners should know before purchasing furniture and why drainage design matters. Vinyl Liner and Fiberglass Pool ConsiderationsMany pool owners have heard that luxury in-pool furniture isn't compatible with vinyl liner or fiberglass pools. Mike separates fact from fiction and discusses how furniture weight, movement, and construction can affect pool surfaces over time. Why Water Depth Should Be Part of Every Furniture ConversationOne of the most overlooked aspects of pool design is matching furniture to tanning ledge depth. The episode explores how different water depths create completely different user experiences and why builders should discuss furniture plans with homeowners before construction begins. Pool Furniture Is More Than DecorationToday's in-pool furniture is no longer simply a visual accessory. The right furniture can influence how homeowners use their pools, interact with guests, enjoy tanning ledges, and maximize their outdoor living spaces. Key Takeaways Comfort should be evaluated, not assumed.  Furniture weight does not automatically equal quality.  Pool covers and furniture compatibility matter.  Maintenance requirements vary significantly between brands.  Vinyl liner and fiberglass pools require careful furniture selection.  Water depth should influence furniture decisions before a pool is built.  Proper engineering often matters more than appearance alone.  The cheapest option may become the most expensive over time. Memorable Quote"What looks similar online can perform very differently once it's in the water, and understanding the engineering behind the product can make all the difference in long-term satisfaction." Connect with the GuestLearn more about Mike Collins and TenJam's innovative approach to in-pool furniture design, ergonomics, and outdoor living solutions by visiting their website and social media channels.  Revdup Apparel a custom apparel company built for the pool industry. Founded by pool professionalsThe Grit GameThe Grit Game, is not just playing the game, we're changing it. 500+ years industry experience, Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailIn this episode of the Talking Pools Podcast, hosts Lee Salisbury, Shane Sneddon, and Nick discuss one of the most challenging and often frustrating aspects of pool service: leak detection. From simple dye tests and bucket tests to advanced acoustic listening devices, pressure testing, and underground leak locating equipment, the team shares real-world experiences, troubleshooting techniques, and lessons learned from years in the field. Topics CoveredWhy Leak Detection Is a Specialized SkillLeak detection often goes far beyond finding a wet spot in the yard. The hosts discuss how locating leaks requires patience, methodical troubleshooting, experience, and sometimes specialized equipment that represents a significant investment for a service company. Common Leak Sources Every Technician Should Check FirstBefore investing in advanced equipment, technicians can often identify many leaks through basic inspection and process-of-elimination techniques, including: Multiport valve waste lines  Hydrostatic relief valves  Skimmer box cracks  Skimmer faceplates and gaskets  Return fittings  Suction-side plumbing  Equipment pad leaks  Pump lid cracks and air leaks The hosts explain why many leaks can be found without expensive equipment when a systematic approach is used. Dye Testing: Every Technician's Best FriendOne of the most effective and affordable leak detection tools remains simple dye testing. The discussion covers: How dye reveals water movement  Why water table levels can affect results  Choosing the right dye color for different pool finishes  Common mistakes when performing dye tests  Creative field solutions using syringes, plasticine, and simple tools The team also discusses fluorescent dyes and situations where standard dye colors become difficult to see. When the Water Table Changes EverythingHeavy rainfall and high groundwater can completely change leak detection results. Shane shares examples where visible holes in vinyl liners showed no water loss because surrounding groundwater pressure equalized the leak. Understanding groundwater conditions is critical when diagnosing suspected leaks. Vinyl Pool Leak ChallengesThe hosts discuss: Large vinyl liner tears  Aging liner failures  Temporary patching methods  When repairs are no longer practical  Recognizing when liner replacement is the only realistic solution Real-world examples illustrate why some repairs become recurring service calls if underlying liner deterioration is ignored. Fiberglass Pool Failures and Structural IssuesSeveral unusual fiberglass pool failures are discussed, including: Pool walls collapsing due to improper backfill  Hydrostatic valve failures  Pools lifting out of the ground despite being full of water  Drainage design failures around pool shells These stories highlight why understanding soil conditions and groundwater management is just as important as understanding plumbing. Advanced Leak Detection EquipmentShane explains the equipment used by professional leak detection companies, including: Acoustic microphones  Pipe microphones  Pressure testing systems  Underground listening devices  Sonar and sound-based locating systems The discussion includes how these systems work, their limitations, and why training is essential before offering leak detection as a professional service. Is Leak Detection Worth Adding to Your Business?For service companies considering expanding into leak detection, the hosts discuss: Equipment costs  Training requirements  Insurance considerations  Break-even analysis  Market demand  Scheduling and labor requirements They emphasize the importance of understanding profitability before investing heavily in specialized services. Knowing When to Call a SpecialistNot every pool company needs to perform advanced leak detection. The hosts discuss the value of building relationships with trusted specialists and recognizing when a problem exceeds your equipment, experience, or risk tolerance. Real-World Leak StoriesThe episode features several memorable leak investigations, including: A pool that only leaked intermittently  A cracked pump lid causing major system issues  Underground plumbing surprises  Faulty underground repairs  Hidden plumbing modifications discovered during excavation These stories demonstrate why leak detection often feels more like detective work than pool service. Field Tips and TricksThe hosts share practical technician tips, including: Bucket testing procedures  Using plasticine and Blu Tack for temporary line isolation  Why proper expansion plugs matter  Temporary repair products that actually work  The dangers of underground rubber couplers  Repair materials for emergency situations These small tricks can save technicians hours of frustration in the field. Key TakeawaySuccessful leak detection is built on a systematic process of elimination. Start with the obvious, verify assumptions, test methodically, and know your limitations. Whether you're using a simple dye syringe or advanced acoustic equipment, the goal remains the same: gather evidence, eliminate possibilities, and follow the facts until the leak reveals itself. Connect With Talking PoolsHave a topic suggestion or a question you'd like answered on a future episode? Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailEn este episodio, Rudy responde una pregunta que recibe con frecuencia en el campo: ¿cuánta tierra de diatomeas (DE) debe agregarse realmente a un filtro después de una limpieza completa? A través de un enfoque práctico y fácil de entender, explica cómo determinar la cantidad correcta basándose en el área de superficie del filtro y no simplemente en estimaciones o costumbres heredadas. Temas PrincipalesLa importancia de la dosis correcta de DEMuchos técnicos y operadores agregan menos tierra de diatomeas de la necesaria después de limpiar un filtro. Rudy explica por qué esta práctica puede afectar el rendimiento de la filtración y cómo asegurarse de que el filtro reciba la carga adecuada. Cómo se calcula el área de superficie de una rejilla DEUtilizando una rejilla estándar de 19 pulgadas de diámetro como ejemplo, se revisa el proceso para convertir pulgadas a pies y calcular el área de superficie mediante la fórmula del área de un círculo (π × radio²). Por qué cada lado de la rejilla cuentaLas rejillas de los filtros DE tienen dos caras activas de filtración. El episodio muestra cómo considerar ambas superficies para obtener una medición precisa del área total de filtración. Determinando el área total del filtroUna vez calculada el área de una sola rejilla, Rudy demuestra cómo multiplicar ese valor por el número total de rejillas para determinar la superficie completa del filtro. En el ejemplo utilizado, un conjunto de 12 rejillas proporciona aproximadamente 47.28 pies cuadrados de área de filtración. La regla de la industria para la carga de DESe analiza la recomendación comúnmente aceptada de agregar aproximadamente 1.25 libras de tierra de diatomeas por cada 10 pies cuadrados de área de filtración. A partir de esta fórmula, se calcula la cantidad total necesaria para el sistema de ejemplo. Conversión práctica a cucharadasPara facilitar el trabajo en campo, Rudy convierte el peso requerido de DE en cucharadas o paladas estándar, explicando que una palada típica contiene aproximadamente media libra de tierra de diatomeas. Esto permite realizar ajustes rápidos sin necesidad de una balanza. La regla sencilla para recordarDespués de realizar todos los cálculos, Rudy comparte una forma mucho más fácil de estimar la cantidad de DE necesaria en sistemas que utilizan rejillas estándar de 19 pulgadas: aproximadamente una cucharada o palada por cada rejilla. Una regla práctica que simplifica enormemente el proceso para técnicos y operadores. Lo Que Aprenderás Cómo calcular correctamente el área de superficie de un filtro DE.  Cuánta tierra de diatomeas agregar después de una limpieza completa.  Cómo convertir libras de DE a medidas prácticas de campo.  Por qué agregar muy poca DE puede afectar el desempeño del filtro.  Un método rápido para estimar la carga adecuada utilizando el número de rejillas del sistema. Sobre el PresentadorRudy Stankowitz, de Aquatic Facility Training & Consultants, comparte conocimientos prácticos basados en décadas de experiencia en la industria de piscinas, ayudando a técnicos, operadores y profesionales acuáticos a comprender no solo qué hacer, sino también por qué hacerlo.  Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailIn this thought-provoking Floc It Friday episode, Rudy Stankowitz takes a step away from chemistry myths, manufacturer sound-offs, and social media debates to explore a topic that has generated considerable discussion in both the pool industry and online communities: natural swimming pools. Drawing from four peer-reviewed scientific studies provided by Professor Charles Gerba, Rudy examines what the current scientific literature actually says about biological water treatment systems, pathogen control, microbial communities, and public health.Before diving into the science, Rudy also shares a personal message recognizing National PTSD Awareness Month, discussing the unseen challenges many industry professionals carry and reminding listeners that they are never alone in their struggles. In This Episode Why natural swimming pools represent a fundamentally different philosophy from traditional disinfected pools  The role of biological treatment systems, regeneration zones, gravel beds, and microbial communities  A review of a documented 2001 German outbreak involving more than 200 illnesses associated with a public nature-like swimming pond  What researchers discovered about swimmer exposure, water ingestion, and viral transmission  The findings of a Canadian risk assessment examining pathogen behavior in natural swimming ponds  How filtration rates, turnover times, and treatment efficiency influence health outcomes  The potential role of UV disinfection and why questions remain about its interaction with biological ecosystems  Research from Spain examining microbial populations and fecal contamination in natural swimming pools  Wildlife as a potential source of contamination in recreational waters  The importance of biofilms and the complex microbial communities that inhabit them  Why cyanobacteria, algae, and aquatic microbiology continue to raise important scientific questions  The challenges of identifying microbial populations without site-specific testing  What a 2024 One Health review reveals about algae, cyanobacteria, recreational water quality, and public health  The difference between visible water quality and the unseen biological processes occurring beneath the surface  Why scientific uncertainty is not a weakness, but a critical part of the scientific process Key TakeawayThe current scientific literature does not conclude that natural swimming pools are inherently unsafe, nor does it suggest that all questions surrounding their operation have been answered. Instead, the research consistently points toward the need for continued study, monitoring, challenge testing, and a deeper understanding of the biological communities responsible for water treatment. As Rudy emphasizes throughout the episode, science advances not by defending positions, but by asking better questions. Topics Discussed Natural swimming pools  Biological water treatment  Recreational water health risks  Pathogen control  Biofilms  Cyanobacteria  Algae ecology  Public health  Water quality monitoring  Environmental microbiology  Charles Gerba  Risk assessment  One Health research Mentioned During the Episode Professor Charles Gerba  Canadian Natural Swimming Pool Risk Assessment  German Nature-Like Swimming Pond Outbreak Investigation  Spanish Natural Swimming Pool Microbial Study  2024 One Health Review on Algae and Recreational Waters  National PTSD Awareness Month SponsorsThe 2026 Talking Pools Podcast Pool Industry Mentor Award is proudly supported by: BlueRay XL  LaMotte Company  Revved Up Apparel  Aqua Comfort Water Group Research on Natural Pools https://drive.google.com/file/d/1QpahWoVh3DDoNPwdw3oFsnbmUEj_umrS/view?usp=sharingConnect With Talking Pools

Send us Fan MailThis week on the Talking Pools Podcast, Wayne Ivusich and Steve Sherwood take listeners on a journey through some of the strangest, funniest, and most unforgettable experiences pool professionals encounter in the field. What begins as a discussion about a pool overrun with frogs quickly evolves into a collection of stories that highlight the reality of working around water every day. Wayne and Steve invite listeners to share the weirdest things they have ever discovered in skimmer baskets and pool systems, leading to stories involving snakes, squirrels, possums, underwear, rodents nesting beneath winter covers, and even a horse that found its way through a safety cover and into a swimming pool. The conversation is both humorous and educational, reminding listeners that no two days in the pool industry are ever the same. The episode then shifts to a more serious discussion about water clarity and swimmer safety. Wayne recounts a tragic real-world drowning incident in a cloudy public pool, emphasizing why clear water is not simply an aesthetic goal but a critical life-safety requirement. The hosts discuss why operators should never compromise visibility standards and why maintaining proper filtration and water chemistry remains one of the most important responsibilities in aquatic operations. Steve also addresses the growing trend of misleading social media pool "miracle fixes" and viral videos that promise instant water recovery through tablets or additives. The hosts explain why proper pool chemistry does not work that way and encourage listeners to be skeptical of products that appear too good to be true. In this week's insurance segment, Steve is joined by Pat from California Pool Association Insurance Services to continue their discussion about a unique consulting project involving pools at a doggy daycare facility. The conversation explores liability concerns, insurance requirements, hold-harmless agreements, commercial pool responsibilities, and the challenges of maintaining aquatic facilities that are operated by people whose primary focus is animal care rather than water management. The discussion provides valuable insight for service companies considering unusual or high-liability clients. The second half of the episode dives deep into robotic pool cleaners, filtration systems, and service efficiency. Steve explains why robotic cleaners have become essential tools for modern pool professionals, discusses the pros and cons of suction-side, pressure-side, corded, and cordless cleaners, and shares how automation can dramatically improve service quality while reducing labor hours. The hosts also discuss customer expectations, communication, and the importance of establishing clear responsibilities between pool professionals and facility operators. Finally, Wayne and Steve discuss professional education, the value of Certified Pool Operator (CPO) training, and opportunities for experienced professionals to become CPO instructors themselves. The conversation highlights how education improves safety, builds confidence, creates additional revenue opportunities, and helps elevate professionalism throughout the industry. Topics Covered Weirdest things ever found in skimmer baskets  Wildlife encounters in swimming pools  Pool safety and water clarity  Real-world drowning prevention lessons  Social media pool chemistry myths  Doggy daycare pool liability concerns  Insurance and hold-harmless agreements  Commercial pool management challenges  Robotic pool cleaners and automation  Sand filters vs. cartridge filters  Customer expectations and communication  CPO certification and instructor training  Building a stronger pool service business Connect With Talking Pools

Send us Fan MailIn this episode of the Talking Pools Podcast, host Natalie Hood sits down with Michael Thill, Regional Sales Manager with The Grit Game, to tackle some of the biggest misconceptions surrounding sales, distribution, retail operations, dealer support, and business growth in the swimming pool industry. Michael shares lessons learned from more than 15 years in retail, distribution, service, renovations, and manufacturer representation, offering a behind-the-scenes look at what really drives success in today's marketplace. From his unexpected introduction to the industry in 2011 as a part-time helper at Caribbean Pools to leadership roles with PoolCorp and now The Grit Game, Michael discusses the power of company culture, mentorship, relationship building, and why loving what you do can completely transform your career. Topics Covered in This EpisodeDo Dealers Only Care About Price?Michael explains why price is often the first question asked—but rarely the deciding factor. Customers and dealers alike are willing to pay more when they receive exceptional service, expert guidance, and genuine support. The conversation explores how value consistently outperforms price in long-term business relationships. Why Product Knowledge Still MattersThe discussion challenges the idea that customers should educate themselves before entering a retail store. Natalie and Michael explain why knowledgeable staff remain one of the most valuable assets a business can have and how ongoing education creates better customer experiences, stronger teams, and increased profitability. The Real Purpose of Retail StoresContrary to popular belief, customers don't only visit pool stores when something breaks. The episode explores how successful retailers create environments that foster loyalty, trust, community, and repeat business long after the initial sale. Distribution Is More Than Moving BoxesMichael shares what he learned working inside distribution and why great distributor representatives function as educators, problem-solvers, business developers, and strategic partners—not simply order takers. Inventory, Forecasting & Supply Chain RealitiesThe pair discuss common misconceptions about inventory availability, forecasting, lead times, and why communication between dealers, distributors, manufacturers, and reps is critical to maintaining product availability and supporting business growth. Building Better Dealer RelationshipsWhat makes a dealer easy to support? What creates challenges? Michael shares candid insights about adaptability, openness to change, communication, and why strong relationships remain one of the most powerful business tools available. Why Great Products Don't Always WinThe conversation explores why even outstanding products can struggle to gain market share and how education, awareness, promotion, and dealer buy-in often matter more than product quality alone. Promotion vs. DiscountingOne of the most practical discussions of the episode focuses on the difference between promoting products and discounting them. Michael explains why businesses often rush to markdowns before fully utilizing effective marketing, customer engagement, and event-driven promotion strategies. Key Takeaways Relationships outperform transactions.  Product knowledge remains a competitive advantage.  Great customer experiences create loyalty beyond price.  Distribution and manufacturer reps can be valuable business partners.  Forecasting and communication reduce inventory challenges.  Education fuels growth at every level of the industry.  Promotion creates excitement; discounts should be a last resort.  Long-term success comes from investing in people, not just products. Memorable Quote"Plants don't grow in the same pot they started in. They need new soil, new opportunities, and continued cultivation. Businesses are no different." — Michael Thill Whether you're a builder, service professional, retailer, distributor, manufacturer, or sales representative, this episode provides valuable insight into the relationships, strategies, and mindset required to thrive in today's pool industry.#TalkingPools #PoolIndustry #PoolBusiness #DealerSupport #Distribution #SalesLeadership #PoolProfessionals #RetailSuccess #BusinessGrowth #AquaticsIndustry #NatalieHood #MichaelThill Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailThis week, Andrea takes listeners on a rapid-fire tour through some of the most misunderstood topics in pool service, water chemistry, equipment operation, and aquatic safety. From saltwater chlorine generation and pH rise to phosphates, storm cleanup pricing, cavitation, combined chlorine, and why nobody should ever trust the phrase "pee is sterile," this episode blends practical field experience with real-world pool science. Among the topics discussed: Why salt chlorine generators produce chlorine gas—not sodium hypochlorite—and what that means for water chemistry.  The real reason pH tends to rise in saltwater pools.  Why algae is not always the fault of the service technician.  Equipment failures, power outages, circulation issues, and other overlooked causes of algae outbreaks.  The surprising amount of urine, sunscreen, body oils, and other contaminants introduced by swimmers.  How bather waste contributes to chlorine demand and combined chlorine formation.  Why commercial and residential pool operators should pay attention to damaged drain covers and entrapment hazards.  The importance of maintaining visibility to the main drain and avoiding cloudy water conditions.  A realistic discussion on phosphates, when they matter, and when they may not.  Hurricane preparation strategies, customer communication, and establishing storm cleanup pricing.  Water hammer, cavitation, and the costly damage they can cause to circulation equipment.  How improper chemistry corrections can lead to scaling, cloudy water, and calcium precipitation.  Why Sarah argues the filter is more like the kidneys than the heart of a swimming pool system.  Cold-water benefits, reduced algae pressure, and seasonal chemical considerations.  Heat stroke recognition, prevention, and emergency response.  Why weekly oxidation remains an important tool for managing combined chlorine.  Air relief valves, trapped air, and equipment safety.  Water circulation patterns, dead spots, and their impact on water quality.  The differences between sanitizers, oxidizers, and disinfectants—and why chlorine and bromine serve multiple roles in aquatic environments.  Understanding total alkalinity, carbonate alkalinity, and cyanuric acid corrections in everyday pool operations. Key TakeawayOne of the recurring themes throughout this episode is that successful pool operation is rarely about a single chemical, piece of equipment, or magic solution. Safe, clear water depends on understanding how circulation, filtration, sanitation, hydraulics, maintenance practices, and human behavior all interact. Whether discussing algae prevention, storm recovery, equipment protection, or swimmer hygiene, the message remains the same: understanding the science makes better pool professionals. Listen NowAvailable on Apple Podcasts, Spotify, YouTube, and everywhere podcasts are heard.#TalkingPools #PoolService #PoolChemistry #SwimmingPool #PoolProfessional #WaterQuality #PoolIndustry #CPO #Aquatics #PoolTech Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailThis week on Mondays Down Under, Lee Salisbury, Shane Melrose, and Nick discuss one of the more unusual sides of the pool industry: pools built for animals. What starts as a conversation about winter swimming temperatures quickly turns into a fascinating look at dog splash parks, crocodile enclosures, equestrian facilities, koi ponds, and the unique water quality challenges that come with maintaining aquatic environments that weren't designed for humans. Nick shares his experience servicing a commercial dog splash pad attached to a boarding kennel and dog daycare facility. Complete with water features, filtration systems, UV sanitation, ORP control, and large hair-catching pre-filters, the installation demonstrates just how much engineering can go into keeping canine swimmers safe while maintaining water quality. The hosts discuss the realities of servicing these facilities, from dealing with dog hair and elevated sanitizer demand to understanding what pathogens and contaminants may be introduced by animal bathers. The conversation expands into public aquatic facilities that host special dog-swimming events after the regular swimming season ends. Lee describes a commercial pool that transforms into a dog-friendly attraction before winter closure, complete with dog treats, pup cups, and scheduled swimming sessions. The hosts explore why these events have become popular while also examining the additional maintenance and sanitation concerns that come with allowing animals into traditionally human-focused aquatic environments. Along the way, the team shares stories from the field, including crocodile enclosure maintenance, pools converted into fish ponds, koi installations, dogs trapped under pool covers, kangaroos damaging vinyl liners, and other unexpected encounters that remind listeners that pool service often extends far beyond residential backyards. The discussion also dives into commercial pool design and operations, including Australia's practice of color-coding commercial plumbing systems to identify filtered water, unfiltered water, waste lines, and chemical treatment circuits. The hosts explain how these visual systems help technicians navigate complex plant rooms and improve troubleshooting efficiency. Finally, the group reviews sanitation considerations for splash pads and interactive water features, including secondary sanitation requirements, UV systems, ozone treatment, pathogen control, chlorine contact times, and the challenges of maintaining safe water quality in facilities with high bather loads and small water volumes. The episode concludes with practical advice for service professionals managing pools where pets are frequent swimmers and why proper filtration, sanitation, and maintenance become even more important when four-legged bathers are involved. In This Episode Commercial dog splash pads and daycare aquatic facilities  Filtration and sanitation challenges created by animal bathers  Public pools that host dog swimming events  Crocodile enclosures, equestrian pools, and koi pond conversions  Commercial plant room plumbing color-coding systems  UV, ozone, ORP, and splash pad sanitation requirements  Microbiological concerns associated with animal swimming  Practical maintenance recommendations for pools used by pets  Real-world field stories from Australia and New Zealand  Why dog hair may be one of a technician's biggest challenges Connect With Talking PoolsListen to new episodes every week across the Talking Pools Podcast Network featuring industry professionals from around the world discussing pool service, water chemistry, commercial aquatics, equipment, operations, and the challenges technicians face every day.Available on Apple Podcasts, Spotify, YouTube, and everywhere podcasts are found. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailBienvenido al Programa de Certificación de Especialista en Prevención y Erradicación de Algas, impartido por Rudy Stankowitz. En este curso aprenderás a abordar las algas en las piscinas desde una perspectiva completamente diferente: una basada en la ciencia ambiental, la química del agua, la hidráulica y la experiencia real en el campo, en lugar de los típicos tratamientos químicos de “echar productos y esperar lo mejor”.A muchos profesionales de piscinas se les enseña a ver las algas como el problema principal. Este curso desafía esa idea. A lo largo del programa aprenderás que las algas suelen ser un síntoma de problemas más profundos relacionados con la circulación, la filtración, las condiciones ambientales, la eficiencia del desinfectante, el balance del agua y las prácticas operativas. Comprender esas causas de fondo es lo que separa a un técnico que constantemente reacciona a los brotes de algas de un profesional que sabe cómo prevenirlos antes de que comiencen.Este curso explora cómo cada piscina funciona como su propio ecosistema acuático único. Factores como la vegetación circundante, cuerpos de agua cercanos, exposición solar, carga de bañistas, tipo de superficie de la piscina, ubicación geográfica, eficiencia de filtración y diseño hidráulico influyen en el comportamiento del agua y en los tipos de algas que tienen mayor probabilidad de desarrollarse. Debido a que no existen dos piscinas verdaderamente idénticas, la prevención efectiva de algas requiere ir más allá de los métodos genéricos y desarrollar un protocolo de cuidado personalizado para cada piscina individual.Los estudiantes aprenderán a “pensar más allá de la piscina” evaluando las condiciones ambientales y operativas que rodean la instalación. Descubrirás cómo los árboles, el polen, los fertilizantes, las mascotas, los patrones climáticos, la acumulación de residuos, los fosfatos, las zonas muertas de circulación e incluso los cambios estacionales pueden influir drásticamente en la calidad del agua y el crecimiento de algas. Al comprender estos factores contribuyentes, comenzarás a reconocer patrones que te permitirán predecir y prevenir problemas de algas de manera más efectiva.El curso también introduce las diferencias biológicas entre diversas formas de algas y biopelículas de cianobacterias presentes en piscinas, incluyendo algas verdes, algas mostaza, algas negras y moho blanco del agua. Aprenderás por qué tratamientos que funcionan extremadamente bien en una piscina pueden fracasar en otra, y cómo comprender el organismo involucrado permite desarrollar estrategias de remediación más precisas, rentables y exitosas.Uno de los principales enfoques del programa es aprender a trabajar con la ciencia en lugar de luchar constantemente contra ella. Explorarás las relaciones entre el pH, la aireación, la eficiencia del desinfectante, los fosfatos, la contaminación ambiental y el movimiento del agua, mientras aprendes cómo pequeños ajustes operativos pueden generar mejoras significativas en la estabilidad del agua y en la prevención de algas.Al finalizar este curso, tendrás una comprensión más sólida de cómo identificar señales de advertencia ambientales, diagnosticar problemas recurrentes de algas, desarrollar estrategias de tratamiento personalizadas, mejorar la estabilidad del agua a largo plazo y crear piscinas más fáciles de mantener. Más importante aún, comenzarás a pensar como un verdadero profesional acuático: alguien capaz de identificar las causas fundamentales detrás de los problemas de calidad del agua en lugar de simplemente reaccionar a los síntomas.Ya seas nuevo en la industria de las piscinas o un profesional experimentado en servicio y mantenimiento, este curso está diseñado para ayudarte a desarrollar conocimientos técnicos más profundos, mejorar tus habilidades de diagnóstico, reducir el uso innecesario de químicos y posicionarte como un experto más confiable y respetado dentro de tu mercado. Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailThis week on Floc-It Friday, Rudy Stankowitz takes listeners on a journey that starts with a surprisingly heated social media debate about natural swimming pools and ends somewhere in the future of artificial intelligence, predictive maintenance, and autonomous pool care.After receiving a flood of messages asking whether natural swimming pools are truly safe, Rudy shares the Facebook post that unexpectedly sparked a debate with advocates of natural pool systems. The discussion explores concerns about cyanobacteria, biofilms, phytoplankton toxins, and the potential risks associated with naturally managed aquatic environments. Rudy explains why his position has never been anti-natural pool, but rather pro-science, pro-testing, and pro-data. He also shares a direct response from renowned environmental microbiologist Professor Charles Gerba, whose comments on natural waters, disease transmission, and the importance of healthy skepticism add valuable perspective to the conversation. The episode then shifts gears into a much larger discussion about how dramatically the swimming pool industry has evolved over the past several decades. Rudy reflects on entering the business during an era of paper route sheets, handwritten invoices, filing cabinets, road maps, and technicians whose greatest diagnostic tool was experience rather than technology. He explains how much of the industry once relied on instinct, memory, and hard-earned field knowledge passed from one generation to the next. Listeners will hear an in-depth examination of how water testing transformed from subjective color matching to sophisticated digital analysis. Rudy discusses the progression from OTO and DPD testing to FAS-DPD and modern photometric systems, highlighting how improved testing did more than provide better numbers—it exposed inconsistencies and helped move the industry away from guesswork and toward true diagnostics. Drawing from his own research into black algae and cyanobacteria, Rudy explores the concept of pools as living ecosystems rather than simple containers of water. He discusses biofilms, microbial communities, prevention strategies, and why future pool care must focus on understanding entire systems rather than merely reacting to visible symptoms. The conversation touches on copper, silver, zinc, and the broader philosophy of preventative water management. The discussion expands into comfort technologies and the changing expectations of modern pool owners. Rudy examines how heat pumps, cooling systems, automation, and environmental controls have shifted pools from seasonal luxuries to highly managed recreational environments designed around convenience, predictability, and user experience. Along the way, he shares the unforgettable story of Ozzy Osbourne attempting to cool his swimming pool with 3,000 pounds of ice. Professionalism also takes center stage as Rudy discusses how the public perception of pool service has changed. Today's technicians are expected to understand chemistry, hydraulics, automation, electrical systems, filtration, customer service, data analysis, and business management. He explains why professional appearance, continuing education, certifications, and information sharing have become critical components of industry growth and credibility. Finally, Rudy looks ahead to the future. He explores the growing role of sensors, remote monitoring, predictive maintenance, artificial intelligence, drones, robotics, and machine learning. Rather than replacing skilled professionals, Rudy argues that these technologies will amplify expertise, allowing future technicians to spend less time collecting information and more time interpreting it. He paints a picture of an industry increasingly driven by data while still relying on the judgment and experience that only people can provide. This episode is part history lesson, part industry analysis, part philosophy, and part glimpse into the future. Most importantly, it asks a simple question:What happens when an industry stops reacting to problems and starts understanding why they happen in the first place?In This Episode Natural swimming pools and the science behind the controversy  Professor Charles Gerba's thoughts on natural waters and disease risks  The evolution of pool water testing  Cyanobacteria, biofilms, and preventative water management  Why clear water isn't always clean water  The rise of digital diagnostics and photometric testing  Heat pumps, cooling systems, and comfort technology  Professional identity in the pool industry  The future of AI, robotics, drones, and predictive maintenance  Why expertise will matter more than ever in the decades ahead Sponsored By BlueRay XL  LaMotte Company  Aqua Comfort Water Group Service Industry News Revved Up Apparel  Jacks Magic  AquaStar Pool Products Connect With Talking Pools

Send us Fan MailThis week on Thursdays with Wayne & Steve, the guys dive into one of the least glamorous—but most important—aspects of operating commercial swimming pools: documentation, compliance, and dealing with health inspectors. What starts as Steve covering pools while his service manager attends a college graduation quickly turns into a discussion about inaccurate logbooks, misunderstood regulations, and the real-world consequences of bad record keeping. Steve shares a surprising encounter involving a health inspector allegedly advising a technician to record “ideal” water chemistry values instead of actual test results. The conversation explores why accurate reporting is essential, why documenting corrective actions matters just as much as recording test results, and how falsified records can create serious liability issues for operators and service companies alike. Wayne and Steve discuss the reality that not all health inspectors interpret regulations the same way. Drawing from decades of experience, they explain why building strong relationships with local health departments is critical and why operators should remain present during inspections whenever possible. The hosts also examine situations where inspectors have provided conflicting information and discuss the importance of understanding the actual code rather than relying solely on verbal guidance. The conversation expands into the growing controversy surrounding Swimply and other pool-sharing platforms. As more homeowners rent their pools to the public, some states are beginning to classify those facilities as commercial pools. Wayne and Steve break down what that means from a regulatory standpoint and discuss the additional requirements, safety equipment, signage, inspections, and liability concerns that could accompany such a classification. Woof Woof: The Insurance InterludeIn this week's insurance segment, Steve is joined by Pat Grignol of the California Pool Association to tackle an unusual situation involving dog daycare facilities operating swimming pools for canine recreation and swim programs. The discussion explores insurance implications, bonding and grounding concerns, installation versus service liability, and the many questions pool professionals should ask before agreeing to maintain unconventional aquatic facilities. Pat offers practical guidance on how service companies can protect themselves, including recommendations regarding pool installation responsibilities, contractual protections, and the importance of ensuring proper insurance coverage when servicing specialty facilities. The conversation highlights just how quickly liability can escalate when commercial activities involve animals, customers, and water. Also Discussed in This Episode Why cyanuric acid deserves more frequent testing than many operators realize  Commercial pool logbooks and legal documentation requirements  The difference between recording readings and recording corrections  Common inspection issues involving depth markers, handrails, and safety equipment  Why health inspectors often interpret regulations differently  Appealing questionable inspection findings  The shortage of health inspectors in many jurisdictions  Commercial pool requirements triggered by pool rental services  Insurance concerns for specialty pools and animal recreation facilities  Why communication with manufacturers can sometimes be as valuable as consulting regulators  The importance of education and continuing training for inspectors and operators alike Sponsored By LaMotte Company  Council for the Model Aquatic Health Code (CMAHC)  BlueRay XL  Aqua Comfort Water Group  Revved Up Apparel Key TakeawayA pool logbook isn't just paperwork. It's a legal document, an operational record, and often your first line of defense when questions arise. Whether you're dealing with health inspections, commercial pool regulations, Swimply rentals, or even doggy daycare pools, accurate reporting and a solid understanding of the rules can make the difference between smooth operations and major headaches. 

Send us Fan MailIn this episode of the Talking Pools Podcast, host Natalie Hood of The Grit Game sits down with Adam Beech, founder and CEO of PoolBrain, for an in-depth discussion about the operational challenges facing modern pool service companies and the technology being developed to solve them. Adam shares his journey from operating a 20-truck pool service company in Phoenix, Arizona, to creating one of the industry's fastest-growing software platforms after realizing that technician accountability, customer retention, and operational scalability were problems traditional management methods could not fully solve. The conversation explores PoolBrain's latest breakthrough: fully automated LSI (Langelier Saturation Index) chemical dosing. Adam explains how PoolBrain now integrates with the Arenda calculator to automate complex water chemistry calculations, allowing companies to establish their preferred LSI methodology once and have the system consistently execute those calculations for technicians in the field. The result is reduced training time, increased consistency, improved water balance, and fewer chemistry-related mistakes. Natalie and Adam also discuss one of the industry's most persistent challenges: technician turnover. Adam explains how PoolBrain was originally built to solve the difficulties of managing field technicians, maintaining service quality, and scaling operations without increasing administrative burden. The discussion highlights how automation can reduce training requirements, standardize procedures, and help companies maintain quality regardless of staffing changes. The episode takes a deep dive into the growing role of automation in pool service operations, including: Automated chemical dosing  AI-assisted tablet recommendations  Customer communication systems  Route management  Billing automation  Service verification  Preventative maintenance alerts  Equipment monitoring  Inventory management innovations Adam explains how modern software is shifting pool companies from reactive management to proactive operations by identifying problems before they become customer complaints. Examples include tracking PSI trends to detect clogged impellers, identifying recurring chemistry issues before pools turn green, and automatically notifying customers when routes change. One of the most anticipated segments focuses on PoolBrain's future inventory management system. Adam outlines a vision of fully automated inventory tracking that follows products from supplier purchase to truck stock to chemical consumption at individual pools. The goal is a closed-loop inventory ecosystem that dramatically reduces waste, improves accountability, and eliminates countless hours of manual inventory management. Natalie also challenges Adam on several common industry myths, including: "Software is only for large companies."  "All pool software is basically the same."  "Technicians hate software." Adam explains why smaller companies often benefit just as much as larger operations and why modern pool software is evolving far beyond simple digital service logs into comprehensive operational platforms. The discussion concludes with a look at the future of the industry, including remote equipment monitoring, automated chemistry management, AI-assisted operations, integrated supplier purchasing, and the increasing role of data-driven decision-making in pool service businesses. Adam shares his belief that many operational tasks currently performed manually will become fully automated within the next five years, allowing service companies to focus more on customer relationships and business growth. Whether you're a single-pole operator, route manager, service technician, or owner of a multi-truck operation, this episode offers a fascinating look at how technology is reshaping the future of pool service.Key Topics Discussed The origins of PoolBrain  Technician turnover and accountability  Automated LSI dosing  AI-driven chemical recommendations  Customer communication automation  Service verification and photo documentation  Inventory management and purchasing automation  Operational scalability  Customer portals and self-service tools  The future of AI in pool service  Remote monitoring and predictive maintenance  Why software is becoming essential for competitive pool companies GuestAdam Beach Founder and CEO of PoolBrain, former pool service company owner, and software innovator focused on solving operational challenges within the pool service industry.HostNatalie Hood Director of Education and Events at The Grit GameLearn MorePoolBrain Official Website#TalkingPools #PoolBrain #PoolService #SwimmingPoolIndustry #LSI #PoolChemistry #PoolTech #PoolBusiness #PoolIndustryTechnology #AutomationInPools Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailOn this week's Tuesday edition of Talking Pools, Andrea delivers a rapid-fire collection of pool industry myths, misconceptions, pet peeves, and hard-earned observations from the field. What started as an episode about common pool myths quickly evolved into a full-blown list of industry hot takes, terminology frustrations, safety reminders, and the kinds of misconceptions that refuse to die. Before diving into the chaos, Andrea discusses the brutal summer heat, challenges in the field, a commercial pool battling bug issues caused by water level problems, and announces her new merchandise store featuring designs such as "Mind Your Own Pool Business" and "I'm Your Pool Guy's Pool Guy." She also shares plans for subscriber-exclusive content and future Patreon support. The episode includes industry news from a Kentucky waterpark that was forced to drain and refill a lazy river following an equipment-related hazardous materials incident. Andrea also highlights an extensive list of upcoming pool, spa, aquatics, water safety, and trade events scheduled throughout late 2026 and early 2027. The main discussion centers on a collection of misconceptions that continue to frustrate pool professionals: Why calling every chlorine product "shock" can create dangerous chemical handling situations.  The difference between actual industry standards and practices simply passed down from technician to technician.  What professionals really mean when they say they "keep" chemistry at a certain level.  Why understanding active ingredients matters more than trusting marketing labels.  The truth about "chlorine lock" and why chlorine isn't actually locked.  When cyanuric acid levels become problematic and when they don't.  Common misunderstandings surrounding Total Dissolved Solids (TDS).  Why phosphates are not always the emergency many people make them out to be.  The reality that algae outbreaks are not always the fault of the service professional.  Misconceptions surrounding Virginia Graeme Baker (VGB) compliance and pool safety.  Why safety should never be optional in the pool industry.  Organisms that chlorine struggles to eliminate, including Cryptosporidium and Baylisascaris.  Why urine in pools is not as harmless as some people believe.  Limitations of salt system boost and super-chlorination modes.  A candid discussion on natural swimming pools and the health concerns they raise. Along the way, Andrea delivers plenty of humor, blunt opinions, practical field experience, and a reminder that many pool problems are far more nuanced than social media comments often suggest. Whether you're a service technician, pool operator, builder, or simply someone who enjoys industry debates, this episode offers a refreshing look at some of the most misunderstood topics in modern pool care. Topics Covered Pool chemistry myths  Shock vs chlorine terminology  Cyanuric acid misconceptions  Chlorine lock explained  Phosphates and algae control  TDS and water replacement  VGB compliance and safety  Saltwater pool operation  Commercial pool regulations  Natural pool debate  Industry standards vs tradition  Waterborne illness prevention  Pool service field experiences SponsorsThe 2026 Talking Pools Podcast Pool Industry Mentor Award is proudly supported by:BlueRay XLLaMotte CompanyRevved Up ApparelAqua Comfort Water GroupThese companies continue to support mentorship, education, and professional development throughout the pool and aquatics industry. #TalkingPools #PoolService #PoolChemistry #SwimmingPools #PoolProfessional #PoolIndustry #WaterSafety #CPOTraining #PoolMaintenance #AquaticsProfessionals Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Send us Fan MailThis week on Mondays Down Under, Lee, Shane, and Nick sit down with Lee from AIS Water for a fascinating deep dive into the world of saltwater chlorination, chlorinator cells, and the rare-earth metal quietly impacting pool owners across the globe: ruthenium.AIS Water has spent more than three decades focused exclusively on saltwater chlorination, manufacturing everything from residential chlorinators to massive commercial systems used around the world. Lee shares insights from both the Australian and international markets while explaining why chlorinator replacement cells have become significantly more expensive in recent years.The conversation explores how ruthenium—a critical component used in chlorinator cell coatings—has skyrocketed in price due to global supply constraints, geopolitical instability, increased demand from electronics and AI data centers, and reduced mining output. What once cost around $400 USD per ounce now costs more than $1,600 USD per ounce, creating major challenges for manufacturers and consumers alike.The team discusses:Why ruthenium is essential for modern reverse-polarity chlorinator cellsWhether alternative materials could eventually replace rutheniumThe real reasons some chlorinator cells last 10+ years while others struggle to survive warranty periodsHow manufacturers balance quality, longevity, and rising production costsWhy reverse-polarity technology changed the industry foreverThe differences between older mesh-style cells and modern flat-plate designsHow coating consistency impacts chlorine production and cell lifespanWhy AIS continues to prioritize long-term durability over lower-cost shortcutsThe discussion also ventures into water chemistry and operating conditions that dramatically affect chlorinator performance and longevity. Lee explains how low salt levels, improper testing methods, reverse-polarity frequency, phosphates, water temperature, and flow rates can all influence chlorine production and shorten cell life.Listeners will learn:Why running low salt levels can reduce cell life by thousands of hoursThe difference between chloride testing and conductivity-based salt readingsWhy TDS and actual salt levels are not the same thingHow cold water impacts chlorine generationBest practices for winter chlorinator operationWhy some chlorinators produce exactly what their labels claim while others may notThe importance of understanding chlorinator output ratings and testing standardsThe episode also touches on emerging wellness trends, including cold plunges and hot-cold therapy pools, and the unique challenges these environments create for saltwater chlorination systems.Whether you're a service technician, retailer, builder, or simply someone who wants to better understand what is happening inside a saltwater chlorinator, this episode offers a rare behind-the-scenes look at the science, engineering, and economics driving one of the most important pieces of equipment in modern swimming pools.Got questions about saltwater chlorination, chlorinator cells, phosphates, magnesium chloride, or pool chemistry? Let us know and we may bring Lee back for a future episode.Talking Pools Podcast – Mondays Down UnderBecause sometimes the most important thing in your pool isn't what you can see—it's what is happening on a microscopic layer of ruthenium-coated titanium.#SwimmingPools #PoolService #SaltWaterPools #PoolIndustry #PoolChemistry #TalkingPoolsPodcast #AISWater #PoolProfessionals Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com