Talking Pools Podcast

Pool Pros text questions hereThis Friday episode digs into one of the most argued topics in pool care: range chemistry and the Langelier Saturation Index (LSI).Rudy takes us back to 1936 and the work of Wilfred F. Langelier, who developed a model to prevent municipal water pipes from dissolving or scaling shut. LSI was never designed for swimmers. It was built to answer one simple question:Will this water dissolve calcium carbonate… or deposit it?That's it.Pools adopted LSI later because plaster behaves like municipal concrete. Your pool is essentially a miniature water system — just with sunscreen and cannonballs.What LSI Does (and Doesn't Do)LSI predicts calcium carbonate equilibrium. It protects:PlasterGroutHeatersSalt cellsTile linesWhat it does not tell you:If chlorine is killing pathogens fast enoughIf chloramines are risingIf nitrification is occurringIf biofilm is formingIf oxidation demand is being metLSI protects the vessel. It does not guarantee sanitation.Where 7.2–7.8 Came FromNo single person invented the modern pH range. It evolved from the overlap of:Human physiology (comfort and irritation)Chlorine chemistry (HOCl vs OCl⁻ balance)Cement durability researchRegulatory standardsEven phenol red test kits influenced it — operators standardized what they could clearly see and control.The Cyanuric Acid Blind SpotIf you don't subtract roughly one-third of CYA from total alkalinity before calculating LSI, your saturation balance is wrong.And LSI does not account for chlorine kinetics at all.You can have:A perfect 0.00 LSIHigh CYASlower disinfectionRising combined chlorineBiofilm quietly developingThe plaster may be safe. The water may not be optimal.Salt Cells, Heaters & MicroenvironmentsLSI models bulk water.Inside salt cells and heaters, localized pH spikes can create scaling even when your overall LSI reads balanced. Context matters. Temperature matters. Ionic strength matters.Water chemistry is not binary — it's gradient-based.The Real TakeawayRange chemistry isn't stupid. It's probabilistic. It works under average conditions in average pools.The mistake is believing ranges are universal laws.LSI is necessary — but not sufficient. Balance is not a number. It's interaction between thermodynamics, kinetics, microbiology, and material science.Stop worshiping the calculator. Start managing the system. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereWayne goes full soapbox after watching an HGTV/Magnolia renovation show that builds a commercial-style pool using “biofilters” as a chemical-free solution—without ever addressing sanitation, oxidation, or code-required disinfectant residuals. Steve backs him up with real-world field logic: filtration doesn't equal disinfection, and “natural” systems can turn into expensive science projects fast.Then the episode shifts into the Insurance Interlude with Pat Grignon (California Pool Association), digging into warranty claims, liability, how insurance carriers investigate faults, and why documentation (photos/video/notes) protects your business for years.Segment 1 — Wayne's HGTV rant: Biofilters, “natural pools,” and reality TV chemistry (00:00–25:14)Key takeawaysFiltration is not sanitation. Even DE filtration doesn't catch bacteria/viruses reliably because pathogens are below typical filter micron ratings.Biofilters often rely on nitrifying bacteria (Wayne names Nitrosomonas and Nitrobacter) that convert:ammonia → nitrites → nitratesWayne's red flag: nitrates feed algae, and there's no easy chemical “undo” once nitrates climb—drain and replace is often the only practical correction.Real-world reality check: if bathers are involved, ammonia shows up (sweat/urine), and you still need an actual sanitizer system.The pool “looked great” on reveal day… but nobody wanted to get in (which Steve jokes is basically the fate of many pools anyway).Wayne predicts the biofilter setup becomes a regret purchase—$15,000 spent before eventually converting to conventional filtration + sanitation.Quoteable moments“Natural pool” = Wayne's eyes bug out.“People want to swim in water, not chemicals… but safe water takes chemistry.”Steve's “pimp my ride but for houses” comparison for the show's projects.Segment 2 — Insurance Interlude w/ Pat Grignon: Warranty work, liability, and documenting the mess (25:14–40:18)What's coveredSteve explains the reality of warranty service: no urgency unless someone becomes the “pain in the ass” pushing it forward.Pat outlines how manufacturers protect themselves:Warranty/service stations often required to carry high insurance limits and endorsements that shield the manufacturer.Waiver of subrogation explained:Normally, your insurer pays then may subrogate (recover) from a manufacturer if a defect caused the loss.Waiver blocks that upstream recovery—so your policy can get stuck holding the bag even when the part was defective.Notable mentionsHGTV / Magnolia Network renovation show: “Building Outside the Lines”Movie drop: True Romance (Hans Zimmer soundtrack, Tarantino script)Brands mentioned in discussion/examples: Hayward, Jandy (AquaLink), Pentair, plus references to warranty stations and commercial systems.Call to action (from the hosts)Got a technical question or topic idea? Email: TalkingPools at gmail.com Wayne says if your question makes it onto the show, he'll send a small thank-you gift. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions herekeywordsAquatics, Program Directors, Leadership, Communication, Emergency Preparedness, Delegation, Myths, Burnout, Learning Opportunities, Professional DevelopmentsummaryIn this episode, Natalie Hood engages with Cara Green, the Aquatics Program Director at the University of Houston, to discuss the often misunderstood role of aquatics directors. They explore the journey into aquatics, the myths surrounding the profession, the importance of delegation, communication skills, and emergency preparedness. Cara emphasizes the need for setting boundaries to prevent burnout and encourages listeners to embrace learning opportunities and not fear failure.takeawaysAquatics Program Directors play a crucial role in managing aquatic facilities.Delegation is essential for effective leadership and team growth.Mistakes should be viewed as learning opportunities rather than failures.Strong communication skills are vital for successful aquatics management.Emergency preparedness is a key responsibility of aquatics directors.Setting boundaries is important to prevent burnout in the aquatics industry.Continuous learning and development are necessary for professional growth.Hard conversations are part of leadership and should not be avoided.Understanding and addressing myths about aquatics can improve the profession's image.Embracing failure as a part of the learning process is essential for success.Sound Bites"Delegation is key to success in leadership.""Mistakes are opportunities for growth.""Protect your peace and personal time."Chapters00:00Introduction to Aquatics Program Directors00:29Busting Myths: It's Just a Summer Job11:55Understanding Codes and Compliance20:26Handling Emergencies: The Role of Aquatics Directors35:23Advice for Aspiring Aquatics Professionals Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Mondays Down Under, Lee and Shane take us behind the scenes of a massive Australian water theme park — and the conversation quickly turns from wave pools and plant rooms on steroids to something much more serious:Safety.From razor blades hidden in slide seams (yes, that actually happened) to real-world design flaws causing injuries, this episode dives deep into the responsibility that comes with running aquatic facilities — whether it's a multi-million-dollar water park or your own pool service business.Lee shares her experience training maintenance staff at a high-risk commercial water park facility in New South Wales, including:Massive commercial pump systemsGiant wave pool air blowers (not baffle plates!)35 slides requiring daily walk-through inspectionsStructured risk management protocolsThe difference between low-risk and high-risk commercial facilitiesShe explains how commercial aquatic operations in Australia are tiered under state health guidelines — and why every service professional should understand the compliance responsibilities of the facilities they work with.

Pool Pros text questions hereIn this episode, Rudy Stankowitz discusses significant developments in the pool service industry, including a major acquisition that consolidates market power. He also delves into the importance of understanding water chemistry, specifically focusing on silica and sulfates, which are often overlooked in pool maintenance. The conversation highlights the implications of these elements on pool equipment and overall maintenance practices, emphasizing the need for pool professionals to adapt to these changes for better service delivery.takeawaysThe pool service industry is experiencing significant consolidation.Larger operators can invest in better technology and training.Silica and sulfates are critical yet often ignored in pool chemistry.Municipalities add silicates to drinking water to prevent corrosion.Silica fouling can lead to equipment inefficiencies.Sulfates can cause long-term damage to pool structures.Monitoring silica and sulfate levels is essential for pool maintenance.Dilution is the most effective way to manage silica and sulfate levels.Understanding water chemistry can prevent costly repairs.Advanced knowledge in pool chemistry is crucial for professionals.Sound Bites"Silica fouling increases electrical resistance.""Sulfate ions can react with calcium aluminate.""The ones that get paid a lot of money do."Chapters00:00Introduction and Industry Update04:33Water Chemistry: Silica and Sulfates Overview05:16Understanding Silica in Pool Water17:46Exploring Sulfates in Pool Water AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Outhe 'How to Get Rid of Algae' handbookThe most comprehensive guide on algae prevention and remediation you will ever own. BLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%CPO Certification ClassesAttend your CPO class with Rudy Stankowitz!Online Pool ClassesThe difference between you and your competition is what you know!Jack's MagicIf you know Jack's you'd have no stains!Service Industry NewsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, host Steve Sherwood and guest Pat Grenon discuss various aspects of pool services, including subcontracting, insurance considerations, the importance of technology in efficiency, pricing strategies, and the significance of proper testing and chemical management in pool maintenance. They emphasize the need for pool professionals to adapt to changing market conditions and to ensure they are providing quality service while maintaining profitability.takeawaysSubcontracting can enhance service quality and efficiency.Being added as an additional insured protects your business.Utilizing technology like Google Earth can save time and money.Regularly review and adjust pricing to reflect rising costs.Understanding pool size and chemical needs is crucial for profitability.Testing water quality accurately is essential for client satisfaction.Maintaining clear communication with clients can prevent misunderstandings.Investing in robotic vacuums can improve service quality.Tracking profit and loss helps identify unprofitable clients.Continuous education and adaptation are key in the pool service industry.titlesNavigating the Pool Service IndustrySubcontracting: A Key to EfficiencySound Bites"It's a protective mechanism.""Time and money, right?""You need to track your profit and loss."Chapters00:00Introduction to Pool Business Insights02:22Navigating Subcontractor Relationships08:38Understanding Insurance and Liability12:45Maximizing Efficiency with Technology26:31Pricing Strategies and Cost Management33:02Chemical Management and Testing Best Practices LaMotte CompanyLaMotte Company is a leading manufacturer of water quality testing products & pool test kitsCalifornia Pool AssociationPool Industry Trade OrganizationCMAHCThe Council for the Model Aquatic Health Code promotes health & safety at public swimming poolsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn Part One of this two-part episode of Talking Pools Podcast, Natalie Hood speaks with Cara Green, Aquatics Program Director at the University of Houston, about the often misunderstood role of aquatics program directors. They discuss the common myths surrounding the profession, the skills required for success, the importance of continuous education, and the necessity of understanding codes and compliance in aquatics. The conversation emphasizes the need for adaptability and setting high standards for lifeguards to ensure safety and professionalism in the aquatic environment.takeawaysAquatics program directors often start as lifeguards or swim instructors.The role is not just a summer job; it requires year-round commitment.Continuous education is crucial for career advancement in aquatics.Understanding codes and compliance is essential for safety.Adaptability is key in managing aquatic facilities.Setting high standards for lifeguards is necessary for success.Communication is vital for addressing scheduling and training issues.Professional development opportunities should be pursued actively.Myths about the aquatics profession can hinder understanding of its complexities.Leadership development is important for the next generation of aquatics professionals.Sound Bites"It's not just a summer job.""You have to continue learning.""You can't just walk off that deck."Chapters00:00Introduction to Aquatics Program Directors04:14Busting Myths: It's Just a Summer Job11:54The Skills Required: More Than Just Pool Experience18:22Navigating Career Paths in Aquatics23:06Understanding Codes and Compliance The Grit GameThe Grit Game, is not just playing the game, we're changing it. 500+ years industry experience, Revdup Apparel a custom apparel company built for the pool industry. Founded by pool professionalsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Mondays Down Under, Lee and Shane discuss various aspects of running a business in the pool service industry, focusing on the importance of SEO, the evolving role of AI, and strategies for maximizing online presence. They share insights on how to effectively use social media marketing, the significance of customer reviews, and the potential of AI in streamlining business operations. The conversation also touches on the balance between AI and human interaction, emphasizing the need for personal connections in customer service.takeawaysAI is evolving, and businesses must adapt to stay relevant.SEO is not outdated, but it is changing with technology.Google prioritizes active businesses with updated information.Social media marketing can be scheduled and automated.AI can assist in customer support and troubleshooting.Creating processes can help streamline business operations.Investing time in AI can yield long-term benefits.Personal connections in business are still crucial.Virtual assistants can help manage workloads effectively.AI can enhance customer interactions without replacing human touch.Sound Bites"AI can help lighten your load.""AI can be extremely helpful.""You can create your AI clone."Chapters00:00Introduction and Super Bowl Talk03:27Business Warrant of Fitness and SEO Discussion05:56The Evolution of SEO and AI Integration08:42AI's Role in Business Marketing and Scheduling11:49AI in Customer Service and Technical Support17:37Creating AI Clones and Their Applications22:58The Future of AI in Business Operations BufferZoneBufferZone has been created by a frustrated pool maintenance companyDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions here This conversation delves into the complexities of phosphates in pool chemistry, emphasizing their role in biological processes and the misconceptions surrounding their impact on chlorine effectiveness and algae growth. It also touches on contractor accountability in the pool industry and analyzes market trends, providing insights into the current state of the industry. Takeaways Phosphates are essential for life and play a crucial role in biochemistry. The pool industry often misunderstands the role of phosphates, treating them as a primary villain in algae growth. Chlorine is the primary agent for controlling algae, not phosphates. Phosphate testing became popular due to marketing rather than scientific necessity. Algae can survive without measurable orthophosphate, relying on other forms of phosphorus. Phosphate removal can help but is not a substitute for proper sanitation practices. The relationship between phosphates and algae is complex and often misrepresented. Market reports can be misleading, showing stabilization rather than true growth. Consumer protection in the pool industry is a significant concern, highlighted by contractor misconduct cases. Understanding the mechanisms of pool chemistry is more important than memorizing numbers.Sound bites "Phosphate does not cause algae." "Chlorine neglect causes algae." "Oxidation is still the boss." Chapters 00:00 Understanding Phosphates in Pool Chemistry 03:50 Contractor Accountability and Consumer Protection 08:25 Market Trends and Industry Growth Analysis 12:44 The Role of Phosphates in Algae Control 21:16 Sources of Phosphates and Their Impact 25:12 The Relationship Between Phosphates and Algae  AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Outhe 'How to Get Rid of Algae' handbookThe most comprehensive guide on algae prevention and remediation you will ever own. BLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%CPO Certification ClassesAttend your CPO class with Rudy Stankowitz!Online Pool ClassesThe difference between you and your competition is what you know!Jack's MagicIf you know Jack's you'd have no stains!Service Industry NewsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Talking Pools, hosts Steve and Wayne discuss various aspects of the pool service industry, including the evolution of services, the importance of community and networking, navigating insurance challenges, and the impact of technology. They share insights on client relations, the significance of proper maintenance, and the intricacies of pool renovations and inspections. The conversation emphasizes the need for pool professionals to be proactive, knowledgeable, and ethical in their business practices.takeawaysEveryone starts out as a service guy in the pool industry.The new CPO manual has significant updates.Community and networking are crucial for success in the pool industry.Insurance policies often exclude certain types of coverage.Asking the right questions can save time and money.Maintaining good client relations is essential for business.Technology is rapidly changing the pool service landscape.Proper documentation is vital for client disputes.Renovations require careful planning and communication with clients.Good business practices lead to positive karma and long-term success.Sound Bites"You can start out as a service guy.""You need to ask the right questions.""You have to do good business."Chapters00:00Navigating Drone Insurance and Regulations25:56Understanding General Liability and Property Damage Coverage Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this conversation, Natalie Hood and Manny Sanchez delve into the world of ICF (Insulated Concrete Form) pools, addressing common misconceptions, discussing design flexibility, construction processes, and the advantages of ICF pools over traditional methods. They explore the speed of construction, maintenance requirements, and the environmental benefits of ICF pools, while also touching on finishing options and the future of this innovative building method.takeawaysICF pools are often misunderstood and seen as a trend.They offer significant design flexibility without limitations.Waste management is more efficient with ICF pools compared to traditional methods.The construction process for ICF pools can be faster due to fewer subcontractor dependencies.ICF pools require less maintenance due to their waterproof nature.They are resilient against thermal stress and environmental factors.ICF pools can be built in areas lacking skilled subcontractors.Finishing options for ICF pools are versatile and can include various materials.ICF pools provide a controlled environment for concrete, enhancing longevity.The future of ICF pools looks promising as awareness and technology improve.Sound Bites"ICF pools take longer to build?""ICF pools are forgiving.""ICF pools are waterproof."Chapters00:00Design Flexibility and Construction Efficiency01:45Design Flexibility with ICF Pools05:34Integrating Traditional Methods with ICF10:56Comparing Build Times: ICF vs. Shotcrete17:23Maintenance Considerations for ICF Pools20:10Durability and Environmental Resilience of ICF Pools24:36Compatibility with Modern Finishes Revdup Apparel a custom apparel company built for the pool industry. Founded by pool professionalsThe Grit GameThe Grit Game, is not just playing the game, we're changing it. 500+ years industry experience, Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Mondays Down Under on the Talking Pools podcast, hosts Lee and Shane discuss the transition from summer to winter in the pool service industry, emphasizing the importance of planning for the slower months ahead. They explore various digital tools and apps that can enhance efficiency, from measuring tools like Google Earth to invoicing software like HubDoc and accounting solutions like Xero. The conversation also touches on work health and safety apps, marketing strategies using technology, and the importance of streamlining business operations. The hosts encourage listeners to share their own tips and tools to foster a collaborative community.takeawaysPlan for winter business now to ensure profitability.Utilize Google Earth for measuring distances and pool sizes.BufferZone integrates with Google Maps for efficient marketing.Apps like Measure can replace traditional tape measures.Decibel meters help assess pump noise levels.HubDoc simplifies invoicing and document management.XeroMe allows employees to manage their hours and leave easily.Petrol Spy helps find the cheapest fuel prices.Waze provides real-time traffic updates and hazards.Opal app helps manage screen time and reduce distractions.Sound Bites"Four seasons in one day.""Plan for winter now!""ZeroMe is a game changer." Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereNo arrests. No indictments. No viral footage of someone in a polo getting walked past a plaster truck in handcuffs.And yet—this was not a quiet week.In this Friday episode of the Talking Pools Podcast, Rudy Stankowitz breaks down what actually moved the needle in the pool industry this week: quiet signals, structural shifts, and the 2026 Skimmer State of the Pool Service Report—misread by many, misunderstood by most, and weaponized incorrectly on social media.This is not a recap episode. This is not a highlight reel. And it sure as hell isn't a kumbaya moment.Rudy dissects what the report claims, what it measures, and—more importantly—what it doesn't. From survey bias and geographic concentration to overhead pressure, chemical risk transfer, pricing restraint, labor constraints, AI realities, and the slow death of handshake-based operations, this episode pulls the curtain back on what “professionalization” really means.Spoiler: it's not growth—it's survival with a spreadsheet.In This Episode, You'll Hear:• Why the 2026 “State of the Pool Industry” is not actually the state of the entire industry • How survey bias, telemetry bias, and geography skew conclusions • Why optimism in the report is coming from restraint, not expansion • The real meaning behind rising overhead percentages and sticky fixed costs • What declining “maintenance expense” actually signals (hint: accounting, not cheaper chemicals) • Monthly billing: why recurring revenue magnifies bad unit economics • The quiet but powerful shift in chemical risk allocation • Why deposits are becoming standard—and what that says about market power • Labor as the true binding constraint (and why AI isn't fixing it) • How national brands aren't stealing customers—they're stealing employees • Why efficiency-first strategies signal margin indication, not abundance • What the report avoids measuring—and why those omissions matter • How disciplined operators will look calm while undisciplined ones experience chaos • The difference between what looks good on paper and what blows up Tuesday at 7:30 AMKey Takeaway:This report isn't comfort food. It's a diagnostic. AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. OuBLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%Jack's MagicIf you know Jack's you'd have no stains!Service Industry NewsOnline Pool ClassesThe difference between you and your competition is what you know!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, hosts Steve and Wayne discuss the ongoing trade show season in the pool industry, the impact of weather on attendance, and the importance of insurance and liability considerations for pool service professionals. They share personal anecdotes and insights about navigating trade shows, the significance of networking, and the challenges of managing liability in pool services, especially concerning diving boards and hillside pools.TakeawaysTrade shows are crucial for networking and education in the pool industry.Weather can significantly impact attendance at trade shows, but it's not the only factor.Insurance coverage is essential for pool service professionals to protect against liability.Diving boards and slides pose significant risks and require careful management.It's important to have clients sign hold harmless agreements for risky features.Trade shows can be expensive, but they offer valuable opportunities for learning and connection.Understanding the nuances of insurance can save professionals from costly claims.Networking at trade shows can lead to long-term industry relationships.The timing of trade shows is often influenced by economic factors and industry schedules.Attending trade shows requires planning to maximize benefits and minimize costs.Sound bites"Trade show season is well underway.""It's all about the money.""Insurance claims can be costly."Chapters00:00 Trade Show Season Insights17:06 Navigating Pool Inspections and Liability24:43 Navigating Legal Risks in Pool Service25:43 Understanding Liability with Diving Boards and Slides28:16 Risk Management Strategies for Pool Service Providers29:28 The Importance of Communication with Clients29:54 Trade Shows: Opportunities and Challenges33:55 The Evolution of Trade Show Costs36:52 Feedback and Interaction at Trade Shows38:23 Maximizing Value from Trade Show Attendance41:59 Common Pool Maintenance Challenges47:58 Conclusion and Listener Engagement LaMotte CompanyLaMotte Company is a leading manufacturer of water quality testing products & pool test kitsCalifornia Pool AssociationPool Industry Trade OrganizationCMAHCThe Council for the Model Aquatic Health Code promotes health & safety at public swimming poolsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, Natalie Hood and Manny Sanchez delve into the world of Insulated Concrete Form (ICF) pools, addressing common misconceptions, cost comparisons, and the advantages of ICF over traditional pool construction methods. They explore the strength, energy efficiency, and design flexibility of ICF pools, while also discussing the building process and maintenance requirements. The conversation highlights the growing popularity of ICF pools as a modern solution for pool construction, emphasizing their benefits in various climates and conditions.TakeawaysICF pools are misunderstood but offer significant advantages.Cost factors for ICF pools are often misrepresented.ICF provides superior insulation and structural integrity.Design flexibility is a key benefit of ICF pools.ICF pools can be built faster and with less waste.Energy efficiency is a major advantage of ICF pools.ICF pools require less maintenance than traditional pools.Modern finishes can be effectively applied to ICF pools.ICF pools are suitable for various climates and conditions.The future of pool construction is leaning towards ICF technology.Sound bites"ICF pools deliver strength, efficiency, speed.""ICF is the gold standard for basements.""ICF pools provide superior thermal insulation."Chapters00:00 Introduction to ICF Pools02:52 Understanding ICF: Myths and Realities05:33 Cost Comparisons: ICF vs Traditional Pools08:05 ICF Pools: Strength and Durability11:04 Design Flexibility and Applications of ICF Pools13:49 Energy Efficiency and Maintenance of ICF Pools16:21 Building Process: ICF vs Shotcrete19:02 Environmental Impact and Waste Reduction22:12 Modern Finishes for ICF Pools24:32 Conclusion and Future of ICF Pools The Grit GameThe Grit Game, is not just playing the game, we're changing it. 500+ years industry experience, Revdup Apparel a custom apparel company built for the pool industry. Founded by pool professionalsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIntroduction: In the latest episode of the Talking Pools podcast, hosts Lee and Shane delve into the complexities of pool maintenance, sharing their personal experiences and troubleshooting tips. This blog post aims to summarize their conversation, providing valuable insights into common challenges faced by pool professionals and enthusiasts alike.Understanding Public Holidays and Their Impact on WorkLee and Shane kick off the episode by discussing the significance of public holidays in Australia and New Zealand, specifically Australia Day and Auckland Anniversary Day. While these holidays are opportunities for celebration, they also impact scheduling and workload for pool maintenance professionals. Shane humorously notes the importance of planning around these days, particularly when encountering unexpected challenges in the field.The Reality of Pump IssuesOne of the main topics of discussion revolves around pump priming issues that Shane experienced during a recent pool maintenance job. He describes a scenario where a vacuum connection caused the pump to deprive, leading to a frustrating situation where he couldn't effectively vacuum the pool. Shane emphasizes the importance of understanding the plumbing setup, as certain configurations can lead to complications. He shares a key takeaway: troubleshooting is an essential skill for anyone in the pool maintenance industry.Troubleshooting TechniquesShane recounts his experience with a challenging pool that had persistent algae problems. Despite previous treatments, the chlorine residual remained at zero. This led to a process of elimination where Shane and his team had to consider various factors, including the pool's filtration system and potential dead zones. Lee suggests using chlorine dioxide tablets as an additional measure, highlighting the importance of adapting strategies based on the specific needs of each pool.Chlorine vs. Saltwater SystemsThe conversation shifts to the ongoing debate between chlorine and saltwater systems. Lee points out that both systems have their pros and cons, and the choice often depends on individual preferences and circumstances. They discuss the corrosive nature of salt and how it can impact equipment over time, drawing on their extensive experience with saltwater chlorinators in Australia and New Zealand.Conclusion: Key TakeawaysThe episode concludes with a reminder of the complexities involved in pool maintenance. Lee and Shane emphasize the need for adaptability, problem-solving skills, and a thorough understanding of pool systems. By sharing their experiences and insights, they provide invaluable guidance for those in the industry or anyone looking to maintain their own pool. Remember, whether it's navigating public holidays, troubleshooting pump issues, or choosing between chlorine and saltwater systems, the key is to stay informed and proactive.Tags: Pool Maintenance, Troubleshooting, Chlorine, Saltwater Systems, Pool Care, Talking Pools Podcast, Pool Professionals, Australia, New Zealand, Pool Cleaning BufferZoneBufferZone has been created by a frustrated pool maintenance companyDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, host Kelly welcomes Matt Reither, the chairman of the PHTA Service Council, to discuss the vital role of the council in educating pool service professionals. They delve into common pool problems, emphasizing that many issues stem from design flaws rather than chemistry or service errors. Matt highlights the importance of understanding how components such as pumps, filters, and sanitizers interact to effectively diagnose and resolve these issues. As the discussion progresses, they explore the evolving landscape of pool technology, including variable speed pumps and the need for updated training materials. Matt shares insights on route management strategies to enhance operational efficiency and employee morale, emphasizing the importance of structured routes to reduce burnout among service technicians. The episode concludes with a call to action for industry professionals to engage with educational resources and stay informed about best practices, ultimately aiming to improve the perception and professionalism of the pool service industry.takeawaysMost pool problems are design issues, not chemistry.Education boosts efficiency and reduces job time.Proper pump sizing is crucial for system performance.Route management can reduce employee burnout.Continuous education is key to professionalizing the industry.Sound Bites"No myths, no guesswork, just knowledge.""A focused approach to swimming pool route management.""It's pump sizing and hydraulics that decides whether water behaves or rebels." Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, Rudy Stankowitz discusses various topics related to the pool service industry with guest Jeff Hampe. They explore listener questions and delve into water chemistry, particularly in tile pools. The conversation highlights social media, networking, and swimming pool tile. They also address challenges in water chemistry and the implications of these findings for pool service professionals.takeawaysEfflorescence is a moisture-migration phenomenon in cementitious materials.Water chemistry in tile pools requires specific attention to prevent issues.Networking through social media can significantly impact career growth in the pool industry.Understanding water chemistry is crucial for maintaining tile pools effectively.Using borates in pools can help prevent algae and improve water quality.Sound Bites"They have one man-made swimming pool." Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, the hosts discuss the importance of professionalism in the pool service industry, emphasizing the need for effective communication, the value of experience, and the significance of proper training for new employees. They also touch on the challenges of managing online interactions and the impact of criticism, advocating for kindness and understanding in all professional dealings. Additionally, the conversation explores the implications of insurance and retirement planning for pool service professionals, highlighting the need for thorough preparation and awareness of industry standards.takeawaysThe podcast emphasizes a 'No Douches' policy to foster a positive environment.Experience in the pool industry is invaluable and shapes service practices.Insurance considerations are crucial for those nearing retirement in the pool service industry.Effective communication is essential for maintaining client relationships.Training new employees is vital for ensuring quality service and knowledge retention.Handling criticism with kindness can improve professional interactions.The internet has changed how professionals interact and manage feedback.Staying informed about industry trends is important for future success.Documentation and communication can protect service providers from liability.Professionalism and kindness should be at the forefront of all business dealings. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereWelcome back for the second half of this episode, where Natalie Hood (The Grit Game) sits down with Maddie Vandiver from The Pool Butler and turns “aquatic leadership” from a vague buzzword into something you can actually use. Maddie's story starts where a lot of strong aquatics careers start: in the water. Lifeguarding, wave pool duty, swim lessons, coaching, and the realization that when she tried to leave aquatics behind, it didn't take long before she came right back—because this industry isn't just a job, it's a place people belong. From there, Maddie's path moves fast: maintenance tech, running commercial routes, stepping into repairs, then taking on maintenance supervisor responsibilities, and ultimately stepping into a formal company trainer role. What makes her stand out is not the title, but the mission behind it: she's obsessed with standards, safety, and building a team that doesn't fall apart at the weakest link.This segment hits several leadership myths head-on, starting with the idea that one training program fits all regions. Maddie breaks down why that fails in the real world: people learn differently, staff goals vary wildly, and even within one state the climate, equipment norms, and fuel infrastructure can change how pools are operated and serviced. Her approach is individualized training paths for everyone, including office staff, based not only on what the employee needs right now, but where they want to go next. She also explains the risk of “one-size-fits-all” training creating “robots”—teams who can repeat steps, but freeze when anything unusual happens. Her north star is simple and brutal: teach the why, because without it you get compliance, not competence.From there, the conversation shifts to what a trainer's role should actually be. Maddie makes a strong case that training isn't just teaching skills—it's developing people. Being effective means being personable, building trust, and being available when problems hit. She and Natalie talk about how the best leaders don't have to be overly personal, but they do need to be human, because a few minutes of real connection can reset a tech who just had a rough customer interaction or a stressful site situation. They also touch on how mentoring doesn't stop when someone changes jobs—the industry is small, relationships last, and strong pros keep strong resources.Another myth gets put on trial: managers don't need aquatics experience. Maddie gives a balanced take—business acumen matters, but aquatics knowledge is essential because the stakes are different here. This is not an industry where you can “learn it later” without consequences. When you mix water, electricity, and chemicals, safety becomes non-negotiable, and decision-makers must understand the significance of operational risks before they become incidents. She explains that the right balance looks like a manager who knows enough aquatics fundamentals to recognize urgency and risk, and enough business fundamentals to make operational decisions that don't light money on fire—like routing inefficienci The Grit GameThe Grit Game, is not just playing the game, we're changing it. 500+ years industry experience, Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, the hosts discuss the critical importance of brand reputation for businesses, particularly in the pool industry. They explore how employee behavior, especially while driving branded vehicles, can significantly impact a company's image. The conversation delves into the necessity of establishing clear vehicle policies, ensuring staff accountability, and the potential legal ramifications of negligent actions. Real-life examples illustrate the consequences of poor social media conduct and the importance of maintaining a positive company culture. The hosts emphasize the need for regular reviews of policies and staff training to protect the brand and align company values.takeawaysBrand reputation can be damaged quickly by employee actions.Online trolls can exacerbate negative situations for businesses.Having clear vehicle policies is essential for business safety.Employee accountability is crucial in maintaining brand integrity.Social media conduct can reflect poorly on the entire company.Regularly reviewing policies helps protect the brand.Staff training on company values is important for culture.Monitoring employee driving behavior can prevent incidents.Legal considerations must be taken into account for negligent actions.Creating a positive company culture fosters pride and ownership among staff.Sound Bites"You can't slip under the radar.""You should review it regularly.""Protect your brand."Chapters00:00Introduction to Brand Reputation and Risks03:04The Impact of Employee Behavior on Business Reputation05:25Establishing Vehicle Policies for Business Safety10:41The Importance of Monitoring Employee Driving13:47Legal Considerations for Employee Driving Policies17:11Real-Life Examples of Brand Damage19:43Setting Standards for Employee Conduct22:27The Role of HR in Protecting Business Interests24:56Building a Positive Company Culture27:17Conclusion and Call to Action BufferZoneBufferZone has been created by a frustrated pool maintenance companyThe Pool Shop Coachan online store offering industry-specific business mentoring, coaching, and training programs Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this in-depth episode of the Talking Pools Podcast, host Rudy Stankowitz delivers a deep technical discussion on one of the most misunderstood subjects in modern pool care: algae misidentification and the biocidal mechanisms of metals. Drawing on eight years of dedicated cyanobacteria research, Rudy breaks down the fundamental differences between cyanobacteria (commonly mislabeled as black algae), diatoms (often called mustard algae), and true green algae, explaining why treating them as the same organism leads to repeated failures, surface damage, and wasted chemicals.This episode goes far beyond color-based diagnosis. Rudy explains how copper, silver, and zinc function as biocidal system disruptors, not simple “algae killers.” The discussion explores how these metals interfere with cellular respiration, photosynthetic electron transport, enzymatic activity, and adhesion mechanisms—clarifying why metals can suppress, control, or prevent regrowth when applied correctly, and why misuse leads to staining, false blame, and poor outcomes. If you service pools, teach water chemistry, or manage aquatic facilities, this episode reframes metals from superstition to science.Rudy also previews his upcoming sessions at the Western Pool & Spa Show, emphasizing that education and networking are no longer optional in a high-risk, chemistry-driven industry. His sessions will focus on mentorship as infrastructure, burnout prevention, and why professional development is the only sustainable response to peak-season pressure, staffing shortages, and increasing regulatory scrutiny. The episode speaks directly to pool professionals balancing sanitation standards, water quality, and real-world constraints under extreme workloads.The episode further includes a 2026 update on the BioLab chemical fire in Conyers, Georgia, originally occurring on September 29, 2024—an incident with continuing environmental, legal, and regulatory implications. As reported by Georgia Public Broadcasting, post-fire testing detected chromium in debris and ash, yet the state-approved cleanup did not require analysis to determine whether that chromium was hexavalent chromium, a known carcinogen—a decision some scientists consider controversial. According to Fox 5 Atlanta, residents say they AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. OuBLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%the 'How to Get Rid of Algae' handbookThe most comprehensive guide on algae prevention and remediation you will ever own. Jack's MagicIf you know Jack's you'd have no stains!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Insurance Interlude, hosts Steve Sherwood and Pat Grignon delve into the complexities of insurance, particularly in the context of the pool and hospitality industries. They discuss the inevitability of accidents, emphasizing the importance of preparedness and proper signage to mitigate risks. Pat shares insights on how training programs can lead to insurance discounts, highlighting the significance of proactive safety measures in reducing workplace injuries and improving insurance rates. The conversation also touches on the nuances of auto insurance, where liability coverage often constitutes a significant portion of premiums, and the hosts encourage listeners to engage with their insurance agents to explore options for better rates and coverage.keywordsinsurance, pool safety, workplace injuries, auto insurance, liability coverage, insurance discounts, safety training, California Pool Association, risk management, insurance tipstakeawaysYou can never completely prevent accidents, but you can prepare for them.Proper signage is crucial for emergency response effectiveness.Training programs can lead to insurance discounts.Incentive programs for no workplace injuries can improve safety culture.Auto insurance liability coverage is often the most significant part of your premium.Sound Bites"You can never completely prevent accidents.""Training programs can lead to insurance discounts.""Auto insurance liability coverage is often the most significant part."Chapters00:00Introduction to Insurance in the Pool Industry01:50The Importance of Safety Training06:11Incentives for Safety and Insurance Discounts10:27Understanding Auto and Liability Insurance15:16Navigating Insurance Costs and Coverage Options17:22Conclusion and Final Thoughts LaMotte CompanyLaMotte Company is a leading manufacturer of water quality testing products & pool test kitsCalifornia Pool AssociationPool Industry Trade OrganizationCMAHCThe Council for the Model Aquatic Health Code promotes health & safety at public swimming poolsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, host Natalie Hood engages with Maddie Van Diver, a company trainer and maintenance supervisor at Pool Butler, to discuss the often-overlooked topic of aquatic leadership. They delve into common myths surrounding training and management in the aquatics industry, emphasizing the importance of tailored training programs that cater to individual learning styles and regional differences. Maddie shares her journey from a lifeguard to a leadership role, highlighting the significance of personal connections in training and the necessity of adapting to the unique challenges faced by different facilities. The conversation also touches on the value of young leaders in the industry and the need for a balance between technical skills and business acumen.keywordsaquatic leadership, training programs, pool management, staff development, industry myths, young leaders, personalized training, operational strategy, Pool Butler, aquatics industrytakeawaysLeadership in aquatics is nuanced and requires tailored approaches.Training programs should be individualized, not one-size-fits-all.Understanding the 'why' behind training is crucial for effective learning.Young staff can lead effectively and bring fresh ideas to the table.Personal connections in training foster a supportive learning environment. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereAndrea dives into the essential aspects of pool maintenance, particularly focusing on filtration systems. sHe begins by addressing newcomers to the pool industry, encouraging them to share the episode with others who might benefit from the insights.Andrea introduces a unique analogy, comparing pool filters to kidneys, emphasizing their crucial role in maintaining clean and clear water. sHe outlines the three essential components of a healthy pool: filtration, circulation, and sanitation, and explains how each contributes to the overall quality of the pool water.As the conversation progresses, Andrea elaborates on different types of filters—sand, cartridge, and diatomaceous earth (DE)—detailing their functions, advantages, and maintenance requirements. He shares interesting facts about how these filters work, including the importance of filter cycles and the significance of keeping filters clean. Andrea's engaging style and wealth of knowledge make this episode a valuable resource for both beginners and seasoned pool professionals looking to enhance their understanding of pool filtration systems.keywordspool maintenance, filtration systems, pool filters, sand filters, cartridge filters, diatomaceous earth, pool care tips, pool industry, water quality, pool cleaningtakeawaysThe filter is essential for clean and clear water.Filtration, circulation, and sanitation are the three key components of a healthy pool.A dirty filter can lead to cloudy water, which is a safety concern.Cartridge filters require less water to clean compared to sand or DE filters.Understanding the filter cycle is crucial for effective pool maintenance.Sound Bites"I figured might as well just teach you guys what I know.""The pool is only as clean as the filter.""When the filter is clean, it's the beginning of the cycle."Chapters00:00Introduction to Pool Cleaning Basics01:22Understanding Pool Filters03:38Types of Pool Filters05:21Filter Media and Particle Size08:12The Importance of Filter Cycles10:39Cleaning and Maintenance of Filters13:01Advanced Filter Technologies15:44Conclusion and Key Takeaways19:17Understanding Multi-Port Valves19:17The Importance of PSI in Pool Maintenance#poolservice #Podcast #swimmingpool #pool #TalkingPoolsPodcast  Revdup Apparel a custom apparel company built for the pool industry. Founded by pool professionalsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Mondays Down Under on the Talking Pools podcast, host Lee, along with Shane from Pukka Pools and industry veteran Peter Legaz, delve into the intricacies of transitioning from service-based businesses to retail in the pool industry. They share personal anecdotes about their journeys, highlighting the natural progression many businesses experience as they expand their service offerings. Lee recounts her unexpected entry into the pool industry, initially starting as a mobile service provider before successfully branching into retail. The discussion emphasizes the importance of understanding customer needs, building strong supplier relationships, and managing data effectively to ensure a smooth transition and sustainable growth.The conversation also touches on the evolving landscape of the pool industry, with insights into how businesses can adapt to changing market demands. The trio discusses the significance of data management, the challenges of staffing, and the potential for growth through diversification. They encourage listeners to view the pool and spa industry as a long-term career path, filled with opportunities for professional development and innovation. Overall, the episode serves as a valuable resource for those looking to navigate the complexities of business transitions within the pool sector.Keywordspool industry, business transition, retail, service business, data management, customer needs, staffing challenges, career opportunities, pool maintenance, entrepreneurshipTakeaways"Moving from a service business to retail is a natural progression.""Data is the most valuable part of your business.""You should feel comfortable asking for the right advice.""The pool and spa industry is a long-term career, not just a short-term job.""It's important to have the right systems in place to avoid theft and mismanagement.""Building strong relationships with suppliers can help your business thrive.""Many pool builders are starting maintenance companies to capture recurring revenue.""The job of a service technician is multifaceted and often undervalued.""Good service is what customers want, not just the lowest price.""You need to sell the industry as a career to attract new talent."Sound bites"Moving from a service business to retail is a natural progression.""Data is the most valuable part of your business.""The pool and spa industry is a long-term career, not just a short-term job."Chapters00:00 Introduction to the Podcast and Guests01:02 Transitioning from Service to Retail03:28 Personal Journeys in the Pool Industry05:42 The Importance of Data Management10:49 Challenges in Staffing and Business Operations18:53 The Evolving Landscape of Pool Maintenance26:07 The Multi BufferZoneBufferZone has been created by a frustrated pool maintenance companyThe Pool Shop Coachan online store offering industry-specific business mentoring, coaching, and training programs Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this conversation, Rudy Stankowitz delves into the complexities of pool chemistry, particularly focusing on the role of copper and hydrogen peroxide in water treatment. He revisits a previous episode on ORP (Oxidation-Reduction Potential) and discusses the implications of misdiagnosing pool issues based on color alone. Stankowitz emphasizes the importance of understanding the underlying chemical conditions rather than relying solely on visual symptoms. He provides insights into how copper behaves in pool water, the effects of pH changes, and the common mistakes made in diagnosing and treating copper stains. The conversation culminates in a call for better questions and a deeper understanding of pool chemistry to improve industry practices.TakeawaysThe industry improves by revisiting ideas with better questions.Copper chemistry is complex and often misunderstood.Color in pool water is a symptom, not a diagnosis.Hydrogen peroxide behaves differently than chlorine in pools.Misdiagnosing copper as algae can lead to incorrect treatments.pH changes can significantly affect copper behavior in water.Copper can exist in multiple forms, each with different implications.Understanding chemical conditions is crucial for effective pool maintenance.ORP readings can be misleading without context.Good operators pressure test their explanations rather than protect them.Sound bites"A green algae pool is cloudy and opaque.""Copper can be blue, it can be green.""Copper doesn't show up. Copper waits."Chapters00:00 Introduction and Acknowledgments00:19 Revisiting the ORP Episode01:25 Understanding Copper Chemistry04:38 The Role of Hydrogen Peroxide08:50 Misunderstanding Copper in Pools14:43 Diagnosing Copper Stains19:35 The Effects of pH on Copper26:13 Complexities of Copper Staining29:50 Conclusion and Key Takeaways Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, hosts Steve and Wayne discuss a range of topics related to pool maintenance, health concerns, and industry practices. Wayne shares his recent health challenges, including a hospitalization due to E. coli, which leads to a discussion on the importance of sanitation in pools, particularly concerning E. coli and Giardia. The hosts emphasize the need for proper chlorine levels and regular shocking of pools to maintain safety. They also delve into the nuances of managing commercial versus residential pools, the significance of trade shows for networking, and the challenges of heating pools in older facilities. The episode concludes with listener engagement and a call to action for feedback and questions.TakeawaysWayne shares his health challenges and recovery.E. coli and Giardia are significant concerns in pool sanitation.Proper chlorine levels are crucial for pool safety.Regular shocking of pools is necessary to prevent contamination.Trade shows are valuable for networking and learning.Commercial pool management differs significantly from residential.Pool heating can be challenging, especially in older facilities.It's important to vet commercial clients before taking them on.Maintaining profitability in the pool business is essential.Listener engagement is encouraged for future topics. Sound bites"We love having you here.""You want to make a plan.""Turn off the boiler."Chapters00:00 Welcome Back and Health Updates02:58 Understanding E. Coli and Giardia in Pools06:00 Sanitation Standards and Pool Maintenance08:59 Shocking Pools: Best Practices and Guidelines11:54 Navigating Pool Trade Shows and Networking14:54 Commercial vs. Residential Pool Management17:52 Challenges in Pool Heating and Maintenance21:07 Final Thoughts and Listener Engagement Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereThe conversation between Natalie Hood (The Grit Game) and Eric Nielson (The Western Pool and Spa Show) highlights the Western Pool and Spa Show's significance in education, networking, and community building within the pool and spa industry. The speakers debunk common myths about the show, highlighting its inclusivity and global reach. They discuss the importance of continuous education for professionals and the valuable connections made at trade shows. The conversation also touches on the diverse educational offerings available, catering to all levels of expertise, and the show's evolving format to meet industry needs.Sound Bites"Networking at trade shows leads to valuable connections.""Attendees come from various states and countries.""Sales reps at the show are often industry experts."takeawaysThe Western Pool and Spa Show is not just for service professionals.Education is a crucial investment for industry professionals.Networking at trade shows leads to valuable connections.The show has expanded its demographic beyond just service professionals.Attendees come from various states and countries, showcasing its global reach.Sales reps at the show are often industry experts with valuable insights.The education sessions cater to all levels, not just beginners.The show offers a mix of technical and business education.Community and camaraderie are strong within the industry.The show is evolving to meet the needs of a changing industry.Chapters00:00Introduction to the Western Pool and Spa Show18:30Busting Myths About the Show24:01The Importance of Education at the Show28:34Networking and Relationships in the Industry34:51Expanding Educational Opportunities38:15Timing and Cost Justifications for Attendance38:39The Value of Education in the Pool Industry41:16Networking and Community at Trade Shows44:02The Importance of Continuous Learning Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Mondays Down Under, the hosts discuss the challenges and successes of the past year in the pool maintenance industry, highlighting the benefits of BufferZone and its features. They also introduce pHloZone, a new software solution for commercial pools, and share insights on future developments and upgrades for both platforms. The conversation emphasizes the importance of customer service and the evolution of technology in the industry.TakeawaysThe importance of setting customer expectations during holiday periods.BufferZone offers a wide range of features that many users are not fully utilizing.The messaging system in BufferZone enhances communication among staff.pHloZone is designed specifically for managing commercial pool facilities.The integration of BufferZone with other software solutions like Lightspeed is beneficial for users.Future upgrades for BufferZone will focus on technology enhancements and AI-driven reporting.Customer feedback is crucial for the development of new features.The team behind BufferZone is passionate and dedicated to customer service.pHloZone provides compliance and safety features for aquatic facilities.The software solutions are available globally, making them accessible to a wide audience.Sound bites"Living the dream as always.""It's a fantastic process.""Don't hesitate to reach out."Chapters00:00 Introduction and Welcome01:02 Reflections on the Past Year06:00 The Benefits of BufferZone14:25 Innovations and Features of BufferZone18:13 pHloZone: A New Solution for Commercial Pools28:59 Future Developments and Upgrades42:42 Closing Remarks and Contact Information BufferZoneBufferZone has been created by a frustrated pool maintenance companyThe Pool Shop Coachan online store offering industry-specific business mentoring, coaching, and training programs Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode, Rudy Stankowitz discusses the complexities of pool chemistry, emphasizing the importance of understanding chlorine's role, the significance of stain identification, and the kinetic nature of chemical reactions in pool maintenance. He shares personal reflections on grief and loss, providing a heartfelt context for the conversation. The episode highlights the need for patience in chemical processes and the common misconceptions surrounding pool maintenance practices.A new song in this episodeGrief can impact our focus and clarity.Chlorine should be viewed as a residual disinfectant, not a catch-all solution.Secondary systems in pool chemistry are essential for effective treatment.Identifying stains is crucial before attempting to treat them.Pool chemistry operates on kinetics, not just static measurements.Fast reactions can obscure slower, more important processes.ORP readings can be misleading if not interpreted correctly.Time is a critical factor in chemical reactions and pool maintenance.Understanding the environment is key to effective pool chemistry.Experienced operators often achieve better results by respecting time and allowing reactions to complete.Sound Bites"Chlorine is your downstream insurance.""Pool chemistry is not static, it's kinetic.""Chlorine's not weak."Chapters00:00Navigating Grief and Loss02:10Understanding Chlorine and Secondary Systems09:13The Role of UV and Ozone in Pool Chemistry11:54Advanced Oxidation Processes Explained14:25Identifying and Treating Pool Stains16:22The Importance of Kinetics in Pool Chemistry23:33Understanding ORP and Reaction Dynamics28:07The Professional Approach to Pool Management AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. OuBLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%Jack's MagicIf you know Jack's you'd have no stains!CPO Certification ClassesAttend your CPO class with Rudy Stankowitz!Online Pool ClassesThe difference between you and your competition is what you know!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, host Steve Sherwood discusses various challenges faced in pool consulting, including the importance of proper tax management, navigating pool temperature issues, and the role of communication in managing client expectations. He also delves into the significance of general liability insurance and the trends shaping the pool industry in 2026. The conversation emphasizes the need for pool professionals to maintain clear communication with clients and to manage their business effectively to ensure profitability and client satisfaction.takeawaysProper tax management is crucial for pool service businesses.Pool temperature management can be a significant challenge.Communication with clients is key to successful pool management.General liability insurance is essential for protecting your business.Not every client is a good fit for your business.Chemical management in pools requires careful attention.Trimming down difficult clients can improve business efficiency.Understanding legal challenges in pool consulting is important.Staying updated on industry trends can help in business planning.Using capturing apps can enhance communication and accountability.Sound Bites"You can't work your job today.""This is how I can protect you.""Not every client is for you."Chapters00:00Introduction to Pool Consulting Challenges02:35The Importance of Proper Tax Management05:33Navigating Pool Temperature Issues08:50Consulting in the Face of Legal Challenges11:39Handling Chemical Management in Pools14:37Understanding General Liability Insurance17:06The Role of Communication in Pool Management20:06Client Management and Expectations22:39Setting Goals for the New Year Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, Natalie Hood and Casey McGovern discuss the critical topic of water safety and drowning prevention. They address common myths surrounding swim lessons, the importance of early education, and the need for constant supervision around water. Casey shares her personal journey as a mother of a drowning victim and her advocacy work with Every Child a Swimmer. The conversation emphasizes the importance of year-round swim lessons, the dangers of floaties, and the need for funding and resources to support water safety programs. They also highlight the necessity of normalizing discussions about water safety to prevent future tragedies.takeawaysWater safety is layered and often misunderstood.Supervision alone is not enough to prevent drowning.Swim lessons can start as early as six months.Drowning can happen quickly and silently.Floaties provide a false sense of security.Drowning risks exist beyond just pools.Year-round swim lessons are essential for skill retention.Funding for swim programs is often limited.Education is key to preventing drowning incidents.Every child deserves access to swim lessons.Sound Bites"Drowning is fast and silent.""Invest in swim lessons early.""Every child can learn to swim."Chapters00:00Introduction to Water Safety and Myths01:25Casey's Personal Journey and Advocacy04:35The Importance of Early Swim Lessons08:56Understanding Drowning: Myths and Realities12:41Supervision and Safety Measures19:32Drowning Risks Beyond the Pool24:48The Dangers of Floaties31:33Year-Round Swim Lessons37:19Funding for Water Safety Programs43:32Normalizing Water Safety Conversations Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereAndrea and Paulette walk through how to troubleshoot circulation problems, filtration issues, heaters, automation quirks, and equipment that technically powers on but doesn't actually do its job. They talk about why symptoms lie, why homeowners unintentionally sabotage diagnostics, and how skipping fundamentals leads to repeat service calls.The Breaking News segments explore documented reports of ghost sightings and cryptid encounters connected to swimming pools, how those stories end up in newspapers and local news outlets, and why pools—controlled, predictable spaces—become lightning rods for “something's not right” moments. These interludes also reinforce the importance of documentation, camera footage, and not dismissing reports until conditions are verified.Throughout the episode, Andrea and Paulette emphasize thinking before acting, documenting before reacting, and knowing when a situation is a pool problem, a wildlife problem, or a “this is above our pay grade” problem. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, Lee and Shane discuss strategies for expanding pool service businesses in 2026. They explore the transition from residential to commercial pools, the importance of qualifications and insurance, and the need for proactive maintenance and testing. The conversation also highlights the significance of utilizing existing databases, creating innovative service packages, and networking to uncover new revenue streams. The hosts emphasize the importance of being proactive in business growth and adapting to market demands.takeawaysThe New Year is a great time to consider business growth.Qualifications are essential for entering the commercial pool space.Insurance is crucial when dealing with commercial pools.Understanding the difference between residential and commercial pools is key.Testing and maintenance frequency increases with commercial pools.Utilizing your database can uncover untapped business opportunities.Innovative service packages can enhance customer offerings.Networking can lead to valuable partnerships and referrals.Exploring new revenue streams can diversify income.Being proactive in business strategies is essential for success.Sound Bites"New Year, new you.""Think outside that square.""Be proactive, not reactive."Chapters00:00Introduction and New Year Aspirations02:08Exploring Commercial Pool Opportunities06:49Understanding Qualifications and Insurance for Commercial Pools15:53Defining Commercial vs Residential Pools19:47Navigating Responsibilities and Risks in Commercial Pool Management23:46Leveraging Your Database for Business Growth27:22Expanding Service Offerings and New Revenue Streams31:30Networking and Collaborating for Business Success35:36The Importance of Proactive Business Strategies39:36Conclusion and Future Outlook #PoolService #CommercialPools #BusinessGrowth #IndustryQualifications #PoolInsurance #PoolMaintenance #ServiceOfferings #IndustryNetworking #RevenueStreams #ProactiveStrategies  BufferZoneBufferZone has been created by a frustrated pool maintenance companyThe Pool Shop Coachan online store offering industry-specific business mentoring, coaching, and training programs Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode, Rudy discusses the complexities of pool chemistry, focusing on the importance of understanding oxidation-reduction potential (ORP) and its implications for effective pool management. He emphasizes the need to shift focus from merely adding chemicals to understanding the real-time capabilities of water, particularly in relation to pH and cyanuric acid. Through a case study of the Olympic dive pool incident, he illustrates the potential pitfalls of misinterpreting ORP readings and stresses the importance of continuous monitoring and adjustment in pool maintenance.takeawaysThe first Friday of 2026 marks a new beginning.Understanding the difference between what is added and what the water can do is crucial.ORP is a key indicator of water's oxidative power.pH affects chlorine behavior but is not the only factor.Cyanuric acid plays a significant role in chlorine effectiveness.The Olympic dive pool incident highlights the importance of ORP understanding.ORP should not be treated as a standalone measure.Continuous monitoring of ORP is essential for effective pool management.Chlorine's effectiveness is influenced by various factors, including sunlight and bather load.Operators must interrogate the system rather than rely solely on ORP readings.Sound Bites"pH always matters!""ORP does not clean pools!""Interrogate the system!"Chapters00:00Welcome to 2026: A New Beginning01:48Understanding Water Chemistry: The Shift in Focus03:31The Importance of ORP in Pool Management07:59Clarifying Misconceptions: pH, CYA, and ORP13:36The Role of Cyanuric Acid in Pool Chemistry19:12Case Study: The Olympic Dive Pool Incident24:11Interpreting ORP: A Tool for Pool Operators Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereSteve Sherwood kicks off the New Year's Day conclusion of the holiday two-parter with a no-fluff reminder: if you're not doing chemical dosing calculations, what are you even doing out there? This episode is a practical, field-first toolbox talk—equal parts profitability and liability prevention.Steve breaks down why measuring accurately (liquid and dry) isn't “extra,” it's literally the difference between making money and quietly donating it to every pool you touch. He walks through the core measurement tools every tech should carry, then pivots into operational safety: SDS sheets, chemical transport, bonding/grounding awareness at equipment pads, and how to avoid expensive (and reputation-killing) accidents like flooding a yard or dropping a $4,000 heater on the highway.He closes with a promise: next week he'll get into a full wish list of gear you should be buying for your techs (and yourself) to make the job easier in 2026—plus he offers to share his calculation sheets if you email the show.What You'll Learn in This EpisodeAccurate dosing isn't nerd stuff—it's profit protection Steve calls out the casual “just eyeball it” culture and explains how small overpours multiply fast across a route. A little extra per stop becomes real money by the end of the week and month.The reality of app-based dosing Using an app is fine—if you actually set it up correctly. Steve points out the common failure: techs use apps without confirming product strengths (cal-hypo % varies, liquid chlorine strength varies), which makes the output garbage.Field measurement tools every tech should carry Steve emphasizes having simple, cheap tools that prevent waste:A fluid-ounce measuring cup (so “half a gallon” isn't a guess)A dedicated dry-chemical scoop system (like “smart scoops”) for more consistent dosing—unless you're willing to go full-pro and carry a scaleRoute management: track chemical usage like you mean it He talks about using modern apps and reporting to review chemical spend by account—so you can see who's profitable and who's quietly eating your margins.Safety and Liability: The Stuff That Can Ruin Your YearSDS sheets in the truck, always Steve stresses having a physical SDS binder/folder for everything you carry—because in an accident, nobody else is going to “handle your chemical problem.” If there's a spill or cleanup, it's coming back to you.Bonding and grounding checks at the equipment pad Steve urges techs to stop ignoring the pad. Take a minute and look. Missing or improper bonding/grounding isn't just “code talk”—it's a safety risk that can become a negligence nightmare if something goes wrong.Carry extra bonding wire He recommends keeping a roll of the correct gauge bonding wire on the truck because he runs into missing or incorrect bonding more often than he should.Secure loads in your truck He highlights straps (rocket straps / heavy-duty straps) because the worst-case scenario is catastrophic: equipment or chemicals falling out at highway speed, causing injury or damage—and liability lands on you.“Stop Flooding People's Yards” ToolsWater timers save your ass Flow meters for smarter fills and commer Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn the conclusion of Natalie Hood's conversation with Ryan Walker, the focus shifts from “selling pool stuff” to selling outcomes: experience, lifestyle, confidence, and trust. This episode pulls the curtain back on what's really happening in today's retail and builder sales environment—homeowners aren't shopping locally anymore. They're shopping globally through TikTok, Instagram, and Pinterest, then walking into your store or your design meeting with Dubai-level expectations and a Michigan budget… and they still want you to make it real.Ryan breaks down why dealers and retailers can't win by being defensive, dismissive, or stuck in “this is how we've always done it.” Instead, the winning move is customer-centric discovery: show what's possible, guide the customer through tradeoffs, and give them a solution—not a shutdown. Along the way, the conversation hits pricing psychology, upselling ethically, supplier partnerships, training your staff in the off-season, and why one bad review can punch harder than ten great ones.What This Episode CoversSelling the vision, not just the pool Homeowners aren't buying “a body of water.” They're buying backyard life that replaces travel, replaces entertainment, and becomes the family experience hub. Pools (and even above-ground setups) have evolved into full environments—decks, lighting, wellness add-ons, the whole vibe.Why “cheap” isn't the conversation anymore With pool projects regularly crossing the $100K mark, obsessing over saving $50–$200 can be meaningless against the total investment (and the loan). The real job is to help the buyer spend smarter, not just spend less.Social media has changed the customer's brain Customers aren't looking at “what sells in this zip code.” They're looking at what looks insane on a reel. Dealers who don't adapt to global inspiration trends risk sounding outdated or dismissive—and that's how you lose the room (and the sale).Dealers must stop taking trends personally If a customer brings you an idea that's unrealistic or “not right for your market,” the answer isn't a slammed door. The answer is:explain why it's hard,explain what it would require,and offer an alternative solution that gets the same feeling with fewer headaches.How to upsell without being gross Ryan points out that strong sales isn't pressure—it's clarity. Customers want you to guide them. If you can retain attention, build trust, and connect features to outcomes, you can justify premium choices without acting like a carnival barker.Heat pump myth-busting (yes, even in cold markets) The episode calls out the “heat pumps don't work here” mindset and reframes it: heat pumps work in Canada, and Canada is colder than Michigan. Translation: the barrier isn't physics—it's explanation and expectation-setting.Supplier relationships: stop waiting to be visited Reps cover huge territories and get flooded with requests. If you want training, product support, or attention—ask for it. Call. Get the rep's number from the distributor. The hungriest dealers get the most support because they create the reason to show up.Off-season is training season Retail's biggest killer: bad reviews Training staff f Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereThis week, Andrea and Paulette pull back the curtain on one of the most uncomfortable truths in pool service: you don't need to be reckless to get seriously hurt. You just need to be casual. From cracked buckets rolling around in the back of trucks to “I've done it this way for years” shortcuts, this episode explores the many real-world ways pool professionals can poison themselves, gas homeowners, or trigger violent chemical reactions—without ever intending to.Drawing from field experience, incident reports, and stories every pool pro recognizes immediately, Andrea and Paulette break down how common mistakes with storage, transport, mixing, and disposal turn everyday service routes into rolling hazards. This isn't about scare tactics. It's about respect for chemistry and understanding that pool chemicals don't forgive familiarity.The conversation covers how fumes accumulate in enclosed vehicles, why moisture is the silent enemy of oxidizers, how cross-contamination happens without anyone realizing it, and why “just this once” thinking has put techs in emergency rooms and neighborhoods under evacuation orders. Along the way, Andrea and Paulette deliver their trademark mix of straight talk, lived experience, and uncomfortable laughs—because sometimes humor is the only way to get people to actually listen.If you've ever tossed a bucket in the truck without checking the lid, stacked incompatible products because space was tight, or assumed that a smell would “just air out,” this episode is for you. It's not about shaming. It's about making it home at the end of the day.What You'll Take Away: A clearer understanding of how easily chemical exposure happens in pool service work, why trucks are one of the most dangerous places for mistakes, how minor storage and handling decisions escalate into major incidents, and why chemical safety is not about intelligence—it's about discipline and consistency.Why This Episode Matters: Because most chemical injuries in this industry don't happen during dramatic spills or explosions. They happen quietly. Over time. In hot trucks. In damp compartments. In moments when no one thinks they're doing anything wrong.Andrea and Paulette remind listeners that chemistry doesn't care how experienced you are, how busy the route is, or how many pools you've cleaned before lunch. It only cares about conditions—and conditions are always under your control until they aren't.Podcast: Talking Pools Podcast Hosts: Andrea and PauletteListener Advisory: This episode discusses real-world chemical exposure risks and incidents for educational purposes. No procedures, recipes, or mixing instructions are provided. Safety, awareness, and prevention are the focus throughout. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Talking Pools, hosts Lee and Shane reflect on the past year in the swimming pool industry, discussing significant changes in leadership, the recognition of the trade, and the importance of planning for the future. They emphasize the need for work-life balance and personal growth as they look forward to 2026 and the upcoming Splash trade show.takeawaysThe swimming pool industry has seen significant leadership changes recently.Recognition as a trade is a major milestone for the industry.Planning for the future is essential for personal and business growth.Work-life balance is crucial for long-term success in the industry.The upcoming Splash trade show in 2026 is highly anticipated.It's important to appreciate achievements from the past year.Setting goals for the new year can help maintain focus and direction.The industry needs more formal training and apprenticeships.Taking time for personal enjoyment is vital for overall well-being.Engaging with the community can lead to new opportunities and connections.link : https://courses.thepoolshopcoach.com.au/storeSound Bites"It's sink or swim for our industry.""We are a trade that can electrocute you.""Take care of your golf balls first."Chapters00:00Welcome and Reflections on the Year01:44Industry Changes and Leadership Transitions05:38Recognition of the Swimming Pool Trade10:50Personal Growth and Business Planning for 202624:17Work-Life Balance and Future Aspirations Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIt's the day after Christmas, and Rudy is not here to sing carols—he's here to correct one of the most common (and most expensive) field habits in pool service: measuring dry chemicals like you're baking cookies. The “two cups equals a pound” rule gets dragged into the sunlight, and then the episode pivots into a full chemistry fundamentals reset that separates pool-water reality from industrial-label marketing.Rudy breaks down the difference between “available chlorine” and “active strength,” explains why “stronger chlorine” is a myth once it hits the water, and connects that misunderstanding to overdosing, misapplied shock treatments, and combined chlorine problems that never seem to resolve. He also lays out the most overlooked concept in pool operations: oxidation and disinfection are not the same job, don't happen on the same timeline, and don't respond the same way to “just add more chlorine.”If you've ever heard “cal-hypo is stronger,” “it's almost as strong as chlorine gas,” or “hit it with 10x and it'll break,” this episode is your reset button.What You'll Learn in This EpisodeRudy digs into the stuff that gets repeated in the industry until it sounds true:Why “2 cups = 1 lb” is a trap A pound is weight. A cup is volume. Different products—even the same chemical at the same percentage—can take up very different space depending on bulk density, granule size, moisture, and how it packs in a scoop.The only responsible way to measure dry chems A scale is the gold standard. But if you're stuck doing field conversions, Rudy explains how to use the SDS to get the one number that matters: bulk density.The correct pounds-to-cups method (no guessing, no folklore) Rudy shows the logic: convert 1 lb to grams, convert grams to volume using bulk density, then convert that volume into cups. He also explains why SDS sheets often give ranges, and why that's a red flag for “one universal scoop.”Available chlorine vs. active strength Available chlorine is a comparison metric—industrial chemistry language. Active strength is concentration—how much product you need to hit a target ppm. Mixing these concepts is where dosing myths come from.The “chlorine identity” myth Once dissolved, product identity doesn't matter the way people talk about it. Pool water doesn't contain “liquid chlorine” or “cal-hypo chlorine.” It contains free chlorine species in equilibrium, governed mainly by pH (and heavily influenced by cyanuric acid in stabilized pools).Why oxidation ≠ disinfection (and why that matters) Disinfection is a biological kill/inactivation mechanism driven largely by hypochlorous acid. Oxidation is electron-transfer chemistry attacking ammonia, urea, sweat, and organics. They don't behave the same, and more chlorine doesn't magically turn slow oxidation into fast oxidation.Why shocking can make combined chlorine look worse Rudy explains how organic nitrogen doesn't “break clean” like ammonia-based breakpoint assumptions. Sometimes adding more chlorine increases chlorinated intermediates—so CC goes up before it goes down, or never resolves the way people expect.Cyanuric acid changes the gameWhere modern systems are headedNon-chlorine oxidizers (MPS) in plain English Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this holiday edition of Thursdays with Steve, Steve Sherwood checks in from a festive (and very on-brand) Hawaiian Christmas shirt and talks straight to the pros who keep pools running even when the calendar says “day off.” From commercial clients who expect service 365 days a year, to the reality of managing staff with families, to planning holiday schedules before the season hits—Steve breaks down how to protect your time, your team, and your business.Then the episode pivots into a practical “Insurance Interlude” conversation with Pat of the California Pool Association about high-level pool inspections, protecting yourself from liability, and why general liability is not the same thing as professional liability. If you're putting numbers in writing, making recommendations, or supporting insurance-related claims, this one is essential listening.The episode closes with a reminder that your business doesn't matter if your health falls apart—and Steve shares real talk on building more time off into your calendar, managing workload creep, and protecting your energy so you can stay in the game long-term.Steve covers what pool pros actually deal with during the holidays—and how to make it easier next year:Holiday service reality for commercial clients, and why some contracts quietly force you to work on sacred days. How to prevent that with better language and upfront communication, including shifting service times on holidays when possible and setting expectations months in advance.How to plan time off like a real business owner instead of panicking the week of Christmas. Steve explains why the holiday conversation needs to happen before Thanksgiving, sometimes as early as October, especially when you have employees with kids or anyone traveling.The “sweet spot” for single-operator pool pros. Steve shares his view that around 40–60 clients is the zone where an owner can still deliver high-level service without the wheels wobbling—while also keeping enough time for repairs, life, and sanity.Time, money, and energy—the three currencies that actually run your business. Steve reinforces that if you can save even one of these without sacrificing quality, you're building a company that lasts.Why LA traffic is a business expense—whether you admit it or not. Steve talks about scheduling appointments during smarter time windows to avoid burning hours that you can't bill for.A holiday reminder about health and longevity. Steve encourages listeners to treat physical and mental health like a business asset, not an afterthought—because burnout doesn't care how many clients you have. California Pool AssociationPool Industry Trade OrganizationLaMotte CompanyLaMotte Company is a leading manufacturer of water quality testing products & pool test kitsCMAHCThe Council for the Model Aquatic Health Code promotes health & safety at public swimming poolsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode, Natalie Hood sits down with Ryan Walker to unpack how retail sales in the pool industry have evolved over the last two decades—and what dealers, builders, and retailers need to understand to stay competitive today.From the rise of online shopping and social media influence to changing homeowner expectations and shifting economic realities, this conversation challenges long-held myths about retail, sales strategy, and customer behavior. Ryan draws on 20 years of experience across lifeguarding, distribution, manufacturing representation, and national sales to explain why the future of pool retail isn't about fighting online competition—but learning how to work alongside it.What You'll Learn in This EpisodeRetail Isn't Dead—It's EvolvingRyan explains why online sales are no longer the enemy of brick-and-mortar stores and how retailers can use online visibility as a tool rather than a threat. Homeowners today expect convenience, information, and options—and stores that adapt win loyalty.Why Personal Service Still WinsDespite access to Amazon, TikTok, and Instagram, customers are still willing to pay more for expertise, education, and a trusted relationship. Retailers who focus on solving problems—not just selling products—stand out.The Power of Analytics, Algorithms, and Social MediaFrom phones “listening” to user behavior to influencers shaping purchasing decisions, Natalie and Ryan break down how digital marketing now drives customer expectations before they ever walk into a store.Selling the Solution, Not the ProductRyan emphasizes that customers don't need technical jargon—they need someone who understands their pain points. Whether it's water loss, recurring algae, or sanitizer confusion, great sales start with the right questions.Breaking the ‘We've Always Done It This Way' MindsetLong-standing habits can quietly cap growth. This episode explores how flexibility, testing new ideas, and being open to global trends can increase profitability without sacrificing integrity.Why Dealers Must Show What's PossibleJust like car dealerships show upgraded models, pool professionals should present options—even if the customer thinks they want the “basic” version. Many homeowners don't know what's available until someone shows them.Economic Reality Has ChangedFrom rising costs to dual-income households and post-COVID income shifts, the conversation highlights why price sensitivity isn't what it used to be—and why experience and value matter more than shaving a few dollars off the ticket.Key Takeaways• Online competition is unavoidable—but it can be leveraged • Education and trust justify premium pricing • Customers want guidance, not resistance • Social media shapes expectations before the sale • Retail success depends on adaptability and curiosity • Selling without passion turns stores into warehousesAbout the GuestRyan Walker brings more than 20 years of industry experience, starting as a lifeguard and facility manager before moving into distribution, manufacturing representation, and national sales. His career spans multiple climates, pool types, and retail models, giving him a wide-angle view of what works—and what doesn't—in today's poo Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode, Natalie Hood sits down with Ryan Walker to unpack how retail sales in the pool industry have evolved over the last two decades—and what dealers, builders, and retailers need to understand to stay competitive today.From the rise of online shopping and social media influence to changing homeowner expectations and shifting economic realities, this conversation challenges long-held myths about retail, sales strategy, and customer behavior. Ryan draws on 20 years of experience across lifeguarding, distribution, manufacturing representation, and national sales to explain why the future of pool retail isn't about fighting online competition—but learning how to work alongside it.What You'll Learn in This EpisodeRetail Isn't Dead—It's Evolving Ryan explains why online sales are no longer the enemy of brick-and-mortar stores and how retailers can use online visibility as a tool rather than a threat. Homeowners today expect convenience, information, and options—and stores that adapt win loyalty.Why Personal Service Still Wins Despite access to Amazon, TikTok, and Instagram, customers are still willing to pay more for expertise, education, and a trusted relationship. Retailers who focus on solving problems—not just selling products—stand out.The Power of Analytics, Algorithms, and Social Media From phones “listening” to user behavior to influencers shaping purchasing decisions, Natalie and Ryan break down how digital marketing now drives customer expectations before they ever walk into a store.Selling the Solution, Not the Product Ryan emphasizes that customers don't need technical jargon—they need someone who understands their pain points. Whether it's water loss, recurring algae, or sanitizer confusion, great sales start with the right questions.Breaking the ‘We've Always Done It This Way' Mindset Long-standing habits can quietly cap growth. This episode explores how flexibility, testing new ideas, and being open to global trends can increase profitability without sacrificing integrity.Why Dealers Must Show What's Possible Just like car dealerships show upgraded models, pool professionals should present options—even if the customer thinks they want the “basic” version. Many homeowners don't know what's available until someone shows them.Economic Reality Has Changed From rising costs to dual-income households and post-COVID income shifts, the conversation highlights why price sensitivity isn't what it used to be—and why experience and value matter more than shaving a few dollars off the ticket.Key Takeaways• Online competition is unavoidable—but it can be leveraged • Education and trust justify premium pricing • Customers want guidance, not resistance • Social media shapes expectations before the sale • Retail success depends on adaptability and curiosity • Selling without passion turns stores into warehousesAbout the GuestRyan Walker brings more than 20 years of industry experience, starting as a lifeguard and facility manager before moving into distribution, manufacturing representation, and national sales. His career spans multiple climates, pool types, and retail models, giving him a wide-angle view of what works—and what doesn't—in today's poo Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this conversation, Paulette and Andrea discuss their recent hiatus due to personal losses and the challenges faced in pool maintenance. They delve into the importance of understanding the Langelier Saturation Index (LSI) and its role in water chemistry, emphasizing the need for proper water balance to prevent issues like scaling and corrosion. The discussion also covers practical tips for maintaining pools, particularly in relation to salt systems and common misconceptions about water chemistry.takeawaysThe recent hiatus was due to personal losses.Understanding LSI is crucial for pool maintenance.Proper water balance enhances disinfection and swimmer comfort.Calcium hardness and total hardness are different measurements.Salt systems can contribute to scaling issues in pools.Regular testing of water chemistry is essential for pool care.Cyanuric acid affects total alkalinity calculations.Temperature impacts water chemistry and LSI.Maintaining a balanced LSI prevents corrosion and scaling.Communication with clients about pool care is vital.Sound Bites"We had a lot going on.""It was really super sudden.""I had no one had taught me it."Chapters00:00Introduction and Personal Updates02:40Dealing with Loss and Challenges11:44Understanding LSI and Water Balance14:40Importance of Proper Water Chemistry17:30Exploring Calcium and Stabilizer Levels19:31The Langelier Saturation Index Explained22:07Practical Applications of LSI in Pool Maintenance32:19Understanding Pool Chemistry and Its Impact35:05The Importance of the LSI in Pool Maintenance38:11Navigating Alkalinity and Acid Adjustments41:21Total Dissolved Solids: Myths and Realities43:24Calculating the LSI: Tools and Techniques46:46Challenges with Salt Pools and Scaling Issues54:32Final Thoughts and Future Directions Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, Lee and Shane discuss the holiday season, share nostalgic memories of Christmas, and explore innovative pool products from the US that they wish to see in Australia and New Zealand. They highlight various tools for pool maintenance, emerging technologies in pool care, and look forward to the upcoming Splash Trade Show in 2026, emphasizing the importance of new products in enhancing service delivery in the pool industry.takeawaysThe holiday season brings nostalgia and family memories.Innovative pool products from the US are desired in Australia.Tools like the Skimmy Pro enhance safety in pool maintenance.Preventative tools can save costs for pool service technicians.Emerging technologies are crucial for modern pool care.The Splash Trade Show is a significant event for the industry.Networking opportunities at trade shows can lead to new products.The importance of adapting to new technologies in pool service.Christmas cheer is essential for family bonding.The podcast aims to connect suppliers with distributors in Australia.link : https://courses.thepoolshopcoach.com.au/storecourses.thepoolshopcoach.com.auSound Bites"I'm living the dream, Lee.""Everybody raves about it.""It's free for entry."Chapters00:00Holiday Cheer and Nostalgia05:28Innovative Pool Products for Australia and New Zealand18:00Essential Tools for Pool Maintenance22:45Emerging Technologies in Pool Care28:19Looking Ahead: Trade Shows and Future Innovations BufferZoneBufferZone has been created by a frustrated pool maintenance companyDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode, Rudy Stankowitz dives deep into the complexities of pool chemistry, particularly focusing on chloramines and breakpoint chlorination. He shares personal anecdotes, discusses industry events, and answers listener questions about lagoon pools versus traditional pools. The conversation emphasizes the importance of understanding water treatment processes and the misconceptions surrounding chloramines in swimming pools.takeawaysChloramines are a persistent issue in pool maintenance.There is no singular solution to eliminate chloramines.Proper water chemistry and airflow are crucial for pool health.Lagoon pools operate differently than traditional pools.Breakpoint chlorination is often misunderstood in the industry.Organic chloramines are more challenging to eliminate than inorganic ones.Superchlorination can sometimes worsen combined chlorine issues.Understanding the chemistry behind pool maintenance is essential.Municipal water treatment can impact pool water quality.Effective pool management requires ongoing education and adaptation.Sound Bites"It's a matter of dollars.""Check it out. Phenomenal.""Somebody screwed up the math."Chapters00:00Holiday Greetings and Reflections01:21Chloramines: Understanding the Challenge03:10Upcoming Speaking Engagements and Industry Events10:03Personal Experiences: Dining and Ghost Hunting12:53Listener Questions: Natural vs. Traditional Pools20:51Breakpoint Chlorination: Myths and Realities40:33Closing Thoughts and Future Episodes Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Talking Pools, Wayne shares his harrowing experience with a cardiac event that nearly cost him his life. He discusses the support he received from his family and medical professionals, reflecting on the importance of health and recovery. The conversation then shifts to the implications of such health scares on life perspectives and the lessons learned. The hosts also delve into the complexities of insurance, particularly regarding hazmat liability in the pool service industry, emphasizing the need for proper coverage. Finally, they address communication challenges within the pool service team, highlighting the importance of clear communication with clients and among team members to ensure smooth operations and maintain trust.takeawaysWayne experienced a cardiac event that was life-threatening.The importance of immediate medical response and support from family.Health issues can change one's perspective on life.Insurance coverage is crucial for pool service businesses.Communication is key in maintaining client relationships.Employees must be responsible and communicate effectively.Trust between employers and employees is essential.Health scares can serve as wake-up calls for better self-care.Proper training and communication can prevent misunderstandings.It's important to engage with listeners and share experiences.Sound Bites"I am the walking dead right now""It's the weird stuff that happens""You can't babysit your employees"Chapters00:00Wayne's Health Scare: A Personal Journey05:51Recovery and Reflections on Life11:30Understanding Cardiac Events and Their Impact14:36Insurance Insights: Protecting Your Business20:39Communication Challenges in Pool Service32:31Navigating Employee Responsibility and Trust Roof Top Innovations the leading Roofing Company in Waco, Tomball surrounding areasWe focus on all types of roofing systems, with a focus on the best quality possible.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, Natalie Hood and Joe Garcia discuss the often misunderstood topic of pool financing. They debunk common myths surrounding financing, emphasizing its accessibility for all income levels and its strategic benefits for homeowners. The conversation highlights the importance of understanding the impact of inflation on pool costs, the value of pools in real estate, and the advantages of financing over cash purchases. Joe shares insights on how financing can empower consumers to create their dream backyards without the stress of financial burden.takeawaysFinancing is a strategic tool for homeowners.Many myths exist about pool financing.Pools are accessible to all income levels.Inflation affects the cost of pool projects.Financing can lead to quicker pool installation.Pools can increase the resale value of homes.Cash isn't always the best option for financing.Financing allows for creative design options.Understanding monthly payments is crucial for budgeting.Educating consumers on financing options is essential.Sound Bites"You can apply and get the loan.""Financing creates more buying power.""It's time to rethink pool financing."Chapters00:00Understanding Pool Financing07:55The Importance of Supporting Veterans19:35Debunking Myths About Pool Ownership28:35Financing vs. Cash: What Builders Prefer Roof Top Innovations the leading Roofing Company in Waco, Tomball surrounding areasWe focus on all types of roofing systems, with a focus on the best quality possible.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Talking Pools, Lee and Shane discuss the impact of bushfires in Australia and New Zealand, particularly focusing on how these fires affect swimming pools and the necessary cleanup strategies. They share personal experiences and insights on effective pool maintenance post-fire, the importance of community preparedness, and resources available for fire safety. The conversation emphasizes the need for proactive measures to protect homes and pools during fire seasons.TakeawaysThe holiday season brings excitement, especially for families with children.Bushfires are a significant concern in both Australia and New Zealand.Static water supplies in pools can be crucial for firefighting efforts.Effective cleanup of pools post-bushfire can be achieved without draining them.Using robotic pool cleaners and alum sulfate can aid in pool cleaning after fires.Community preparedness is essential for fire safety and response.Local councils may have different regulations regarding wastewater disposal after fires.Firefighting pumps can be a valuable investment for pool owners in fire-prone areas.Creating cheat sheets for pool cleaning can help streamline the process for customers.Engaging with local fire services can enhance community safety and preparedness.Sound bites"It's getting those swimming pools ready!""It's devastating for what it is.""Stay safe, most of all."Chapters00:00 Introduction and Holiday Cheer02:52 Current Fire Situations in Australia and New Zealand09:51 Impact of Bushfires on Pools and Cleanup Strategies16:10 Effective Pool Cleaning Techniques Post-Fire27:35 Community Preparedness and Resources for Fire Safety Roof Top Innovations the leading Roofing Company in Waco, Tomball surrounding areasWe focus on all types of roofing systems, with a focus on the best quality possible.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereRudy does something different this week: he takes the Langelier Saturation Index (LSI) out of the pool industry echo chamber and walks it through the lens of academics, civil engineers, groundwater chemists, and industrial water experts who don't care about plaster warranties, brand marketing, or trade show politics.If you've ever argued about “which LSI is right” in a Facebook group, this one is for you.Episode OverviewRudy kicks off with a news analogy: How the same event looks completely different on U.S. news versus international coverage. Same facts, different framing.He uses that setup to shift how we look at LSI:We already know the pool industry story about LSI: PHTA charts, app calculators, Orenda talks, trade folklore.But this episode asks: “What does the scientific community think about LSI when they're not talking to pool people at all?”Rudy dives into how universities and researchers actually use and define LSI in research on:GroundwaterDrinking water stabilityIndustrial cooling systemsDesalination plantsBoiler operationsCement leachingEnvironmental engineeringKey Concepts Covered1. LSI as the Outside World Sees ItAcademics consistently define LSI = pH − pHs, where pHs is the calculated saturation pH, not something you measure with a test kit.pHs is derived from:Calcium hardnessCarbonate alkalinityIonic strength (modeled via TDS / activity coefficients)TemperatureLSI is treated as a thermodynamic index:It shows which direction water wants to move with respect to calcium carbonate.It does not tell you how fast scale forms, how thick it gets, or how quickly surfaces dissolve.2. What Negative, Zero, and Positive LSI Actually Mean (Academically)Negative LSIWater is under-saturated in calcium carbonate.It is capable of dissolving calcium carbonate if given the chance.Researchers call it “aggressive” or “decalcifying” water—but they do not say it guarantees corrosion.LSI ≈ 0Theoretical equilibrium with calcium carbonate.In the real world, systems almost never sit at perfect equilibrium because of flow, aeration, dosing, and turbulence.Positive LSIWater is supersaturat AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. OuBLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%Jack's MagicIf you know Jack's you'd have no stains!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com