Talking Pools Podcast

Pool Pros text questions hereThis week, Andrea and Paulette pull back the curtain on one of the most uncomfortable truths in pool service: you don't need to be reckless to get seriously hurt. You just need to be casual. From cracked buckets rolling around in the back of trucks to “I've done it this way for years” shortcuts, this episode explores the many real-world ways pool professionals can poison themselves, gas homeowners, or trigger violent chemical reactions—without ever intending to.Drawing from field experience, incident reports, and stories every pool pro recognizes immediately, Andrea and Paulette break down how common mistakes with storage, transport, mixing, and disposal turn everyday service routes into rolling hazards. This isn't about scare tactics. It's about respect for chemistry and understanding that pool chemicals don't forgive familiarity.The conversation covers how fumes accumulate in enclosed vehicles, why moisture is the silent enemy of oxidizers, how cross-contamination happens without anyone realizing it, and why “just this once” thinking has put techs in emergency rooms and neighborhoods under evacuation orders. Along the way, Andrea and Paulette deliver their trademark mix of straight talk, lived experience, and uncomfortable laughs—because sometimes humor is the only way to get people to actually listen.If you've ever tossed a bucket in the truck without checking the lid, stacked incompatible products because space was tight, or assumed that a smell would “just air out,” this episode is for you. It's not about shaming. It's about making it home at the end of the day.What You'll Take Away: A clearer understanding of how easily chemical exposure happens in pool service work, why trucks are one of the most dangerous places for mistakes, how minor storage and handling decisions escalate into major incidents, and why chemical safety is not about intelligence—it's about discipline and consistency.Why This Episode Matters: Because most chemical injuries in this industry don't happen during dramatic spills or explosions. They happen quietly. Over time. In hot trucks. In damp compartments. In moments when no one thinks they're doing anything wrong.Andrea and Paulette remind listeners that chemistry doesn't care how experienced you are, how busy the route is, or how many pools you've cleaned before lunch. It only cares about conditions—and conditions are always under your control until they aren't.Podcast: Talking Pools Podcast Hosts: Andrea and PauletteListener Advisory: This episode discusses real-world chemical exposure risks and incidents for educational purposes. No procedures, recipes, or mixing instructions are provided. Safety, awareness, and prevention are the focus throughout. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Talking Pools, hosts Lee and Shane reflect on the past year in the swimming pool industry, discussing significant changes in leadership, the recognition of the trade, and the importance of planning for the future. They emphasize the need for work-life balance and personal growth as they look forward to 2026 and the upcoming Splash trade show.takeawaysThe swimming pool industry has seen significant leadership changes recently.Recognition as a trade is a major milestone for the industry.Planning for the future is essential for personal and business growth.Work-life balance is crucial for long-term success in the industry.The upcoming Splash trade show in 2026 is highly anticipated.It's important to appreciate achievements from the past year.Setting goals for the new year can help maintain focus and direction.The industry needs more formal training and apprenticeships.Taking time for personal enjoyment is vital for overall well-being.Engaging with the community can lead to new opportunities and connections.link : https://courses.thepoolshopcoach.com.au/storeSound Bites"It's sink or swim for our industry.""We are a trade that can electrocute you.""Take care of your golf balls first."Chapters00:00Welcome and Reflections on the Year01:44Industry Changes and Leadership Transitions05:38Recognition of the Swimming Pool Trade10:50Personal Growth and Business Planning for 202624:17Work-Life Balance and Future Aspirations Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIt's the day after Christmas, and Rudy is not here to sing carols—he's here to correct one of the most common (and most expensive) field habits in pool service: measuring dry chemicals like you're baking cookies. The “two cups equals a pound” rule gets dragged into the sunlight, and then the episode pivots into a full chemistry fundamentals reset that separates pool-water reality from industrial-label marketing.Rudy breaks down the difference between “available chlorine” and “active strength,” explains why “stronger chlorine” is a myth once it hits the water, and connects that misunderstanding to overdosing, misapplied shock treatments, and combined chlorine problems that never seem to resolve. He also lays out the most overlooked concept in pool operations: oxidation and disinfection are not the same job, don't happen on the same timeline, and don't respond the same way to “just add more chlorine.”If you've ever heard “cal-hypo is stronger,” “it's almost as strong as chlorine gas,” or “hit it with 10x and it'll break,” this episode is your reset button.What You'll Learn in This EpisodeRudy digs into the stuff that gets repeated in the industry until it sounds true:Why “2 cups = 1 lb” is a trap A pound is weight. A cup is volume. Different products—even the same chemical at the same percentage—can take up very different space depending on bulk density, granule size, moisture, and how it packs in a scoop.The only responsible way to measure dry chems A scale is the gold standard. But if you're stuck doing field conversions, Rudy explains how to use the SDS to get the one number that matters: bulk density.The correct pounds-to-cups method (no guessing, no folklore) Rudy shows the logic: convert 1 lb to grams, convert grams to volume using bulk density, then convert that volume into cups. He also explains why SDS sheets often give ranges, and why that's a red flag for “one universal scoop.”Available chlorine vs. active strength Available chlorine is a comparison metric—industrial chemistry language. Active strength is concentration—how much product you need to hit a target ppm. Mixing these concepts is where dosing myths come from.The “chlorine identity” myth Once dissolved, product identity doesn't matter the way people talk about it. Pool water doesn't contain “liquid chlorine” or “cal-hypo chlorine.” It contains free chlorine species in equilibrium, governed mainly by pH (and heavily influenced by cyanuric acid in stabilized pools).Why oxidation ≠ disinfection (and why that matters) Disinfection is a biological kill/inactivation mechanism driven largely by hypochlorous acid. Oxidation is electron-transfer chemistry attacking ammonia, urea, sweat, and organics. They don't behave the same, and more chlorine doesn't magically turn slow oxidation into fast oxidation.Why shocking can make combined chlorine look worse Rudy explains how organic nitrogen doesn't “break clean” like ammonia-based breakpoint assumptions. Sometimes adding more chlorine increases chlorinated intermediates—so CC goes up before it goes down, or never resolves the way people expect.Cyanuric acid changes the gameWhere modern systems are headedNon-chlorine oxidizers (MPS) in plain English Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this holiday edition of Thursdays with Steve, Steve Sherwood checks in from a festive (and very on-brand) Hawaiian Christmas shirt and talks straight to the pros who keep pools running even when the calendar says “day off.” From commercial clients who expect service 365 days a year, to the reality of managing staff with families, to planning holiday schedules before the season hits—Steve breaks down how to protect your time, your team, and your business.Then the episode pivots into a practical “Insurance Interlude” conversation with Pat of the California Pool Association about high-level pool inspections, protecting yourself from liability, and why general liability is not the same thing as professional liability. If you're putting numbers in writing, making recommendations, or supporting insurance-related claims, this one is essential listening.The episode closes with a reminder that your business doesn't matter if your health falls apart—and Steve shares real talk on building more time off into your calendar, managing workload creep, and protecting your energy so you can stay in the game long-term.Steve covers what pool pros actually deal with during the holidays—and how to make it easier next year:Holiday service reality for commercial clients, and why some contracts quietly force you to work on sacred days. How to prevent that with better language and upfront communication, including shifting service times on holidays when possible and setting expectations months in advance.How to plan time off like a real business owner instead of panicking the week of Christmas. Steve explains why the holiday conversation needs to happen before Thanksgiving, sometimes as early as October, especially when you have employees with kids or anyone traveling.The “sweet spot” for single-operator pool pros. Steve shares his view that around 40–60 clients is the zone where an owner can still deliver high-level service without the wheels wobbling—while also keeping enough time for repairs, life, and sanity.Time, money, and energy—the three currencies that actually run your business. Steve reinforces that if you can save even one of these without sacrificing quality, you're building a company that lasts.Why LA traffic is a business expense—whether you admit it or not. Steve talks about scheduling appointments during smarter time windows to avoid burning hours that you can't bill for.A holiday reminder about health and longevity. Steve encourages listeners to treat physical and mental health like a business asset, not an afterthought—because burnout doesn't care how many clients you have. California Pool AssociationPool Industry Trade OrganizationLaMotte CompanyLaMotte Company is a leading manufacturer of water quality testing products & pool test kitsCMAHCThe Council for the Model Aquatic Health Code promotes health & safety at public swimming poolsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode, Natalie Hood sits down with Ryan Walker to unpack how retail sales in the pool industry have evolved over the last two decades—and what dealers, builders, and retailers need to understand to stay competitive today.From the rise of online shopping and social media influence to changing homeowner expectations and shifting economic realities, this conversation challenges long-held myths about retail, sales strategy, and customer behavior. Ryan draws on 20 years of experience across lifeguarding, distribution, manufacturing representation, and national sales to explain why the future of pool retail isn't about fighting online competition—but learning how to work alongside it.What You'll Learn in This EpisodeRetail Isn't Dead—It's EvolvingRyan explains why online sales are no longer the enemy of brick-and-mortar stores and how retailers can use online visibility as a tool rather than a threat. Homeowners today expect convenience, information, and options—and stores that adapt win loyalty.Why Personal Service Still WinsDespite access to Amazon, TikTok, and Instagram, customers are still willing to pay more for expertise, education, and a trusted relationship. Retailers who focus on solving problems—not just selling products—stand out.The Power of Analytics, Algorithms, and Social MediaFrom phones “listening” to user behavior to influencers shaping purchasing decisions, Natalie and Ryan break down how digital marketing now drives customer expectations before they ever walk into a store.Selling the Solution, Not the ProductRyan emphasizes that customers don't need technical jargon—they need someone who understands their pain points. Whether it's water loss, recurring algae, or sanitizer confusion, great sales start with the right questions.Breaking the ‘We've Always Done It This Way' MindsetLong-standing habits can quietly cap growth. This episode explores how flexibility, testing new ideas, and being open to global trends can increase profitability without sacrificing integrity.Why Dealers Must Show What's PossibleJust like car dealerships show upgraded models, pool professionals should present options—even if the customer thinks they want the “basic” version. Many homeowners don't know what's available until someone shows them.Economic Reality Has ChangedFrom rising costs to dual-income households and post-COVID income shifts, the conversation highlights why price sensitivity isn't what it used to be—and why experience and value matter more than shaving a few dollars off the ticket.Key Takeaways• Online competition is unavoidable—but it can be leveraged • Education and trust justify premium pricing • Customers want guidance, not resistance • Social media shapes expectations before the sale • Retail success depends on adaptability and curiosity • Selling without passion turns stores into warehousesAbout the GuestRyan Walker brings more than 20 years of industry experience, starting as a lifeguard and facility manager before moving into distribution, manufacturing representation, and national sales. His career spans multiple climates, pool types, and retail models, giving him a wide-angle view of what works—and what doesn't—in today's poo Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode, Natalie Hood sits down with Ryan Walker to unpack how retail sales in the pool industry have evolved over the last two decades—and what dealers, builders, and retailers need to understand to stay competitive today.From the rise of online shopping and social media influence to changing homeowner expectations and shifting economic realities, this conversation challenges long-held myths about retail, sales strategy, and customer behavior. Ryan draws on 20 years of experience across lifeguarding, distribution, manufacturing representation, and national sales to explain why the future of pool retail isn't about fighting online competition—but learning how to work alongside it.What You'll Learn in This EpisodeRetail Isn't Dead—It's Evolving Ryan explains why online sales are no longer the enemy of brick-and-mortar stores and how retailers can use online visibility as a tool rather than a threat. Homeowners today expect convenience, information, and options—and stores that adapt win loyalty.Why Personal Service Still Wins Despite access to Amazon, TikTok, and Instagram, customers are still willing to pay more for expertise, education, and a trusted relationship. Retailers who focus on solving problems—not just selling products—stand out.The Power of Analytics, Algorithms, and Social Media From phones “listening” to user behavior to influencers shaping purchasing decisions, Natalie and Ryan break down how digital marketing now drives customer expectations before they ever walk into a store.Selling the Solution, Not the Product Ryan emphasizes that customers don't need technical jargon—they need someone who understands their pain points. Whether it's water loss, recurring algae, or sanitizer confusion, great sales start with the right questions.Breaking the ‘We've Always Done It This Way' Mindset Long-standing habits can quietly cap growth. This episode explores how flexibility, testing new ideas, and being open to global trends can increase profitability without sacrificing integrity.Why Dealers Must Show What's Possible Just like car dealerships show upgraded models, pool professionals should present options—even if the customer thinks they want the “basic” version. Many homeowners don't know what's available until someone shows them.Economic Reality Has Changed From rising costs to dual-income households and post-COVID income shifts, the conversation highlights why price sensitivity isn't what it used to be—and why experience and value matter more than shaving a few dollars off the ticket.Key Takeaways• Online competition is unavoidable—but it can be leveraged • Education and trust justify premium pricing • Customers want guidance, not resistance • Social media shapes expectations before the sale • Retail success depends on adaptability and curiosity • Selling without passion turns stores into warehousesAbout the GuestRyan Walker brings more than 20 years of industry experience, starting as a lifeguard and facility manager before moving into distribution, manufacturing representation, and national sales. His career spans multiple climates, pool types, and retail models, giving him a wide-angle view of what works—and what doesn't—in today's poo Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this conversation, Paulette and Andrea discuss their recent hiatus due to personal losses and the challenges faced in pool maintenance. They delve into the importance of understanding the Langelier Saturation Index (LSI) and its role in water chemistry, emphasizing the need for proper water balance to prevent issues like scaling and corrosion. The discussion also covers practical tips for maintaining pools, particularly in relation to salt systems and common misconceptions about water chemistry.takeawaysThe recent hiatus was due to personal losses.Understanding LSI is crucial for pool maintenance.Proper water balance enhances disinfection and swimmer comfort.Calcium hardness and total hardness are different measurements.Salt systems can contribute to scaling issues in pools.Regular testing of water chemistry is essential for pool care.Cyanuric acid affects total alkalinity calculations.Temperature impacts water chemistry and LSI.Maintaining a balanced LSI prevents corrosion and scaling.Communication with clients about pool care is vital.Sound Bites"We had a lot going on.""It was really super sudden.""I had no one had taught me it."Chapters00:00Introduction and Personal Updates02:40Dealing with Loss and Challenges11:44Understanding LSI and Water Balance14:40Importance of Proper Water Chemistry17:30Exploring Calcium and Stabilizer Levels19:31The Langelier Saturation Index Explained22:07Practical Applications of LSI in Pool Maintenance32:19Understanding Pool Chemistry and Its Impact35:05The Importance of the LSI in Pool Maintenance38:11Navigating Alkalinity and Acid Adjustments41:21Total Dissolved Solids: Myths and Realities43:24Calculating the LSI: Tools and Techniques46:46Challenges with Salt Pools and Scaling Issues54:32Final Thoughts and Future Directions Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, Lee and Shane discuss the holiday season, share nostalgic memories of Christmas, and explore innovative pool products from the US that they wish to see in Australia and New Zealand. They highlight various tools for pool maintenance, emerging technologies in pool care, and look forward to the upcoming Splash Trade Show in 2026, emphasizing the importance of new products in enhancing service delivery in the pool industry.takeawaysThe holiday season brings nostalgia and family memories.Innovative pool products from the US are desired in Australia.Tools like the Skimmy Pro enhance safety in pool maintenance.Preventative tools can save costs for pool service technicians.Emerging technologies are crucial for modern pool care.The Splash Trade Show is a significant event for the industry.Networking opportunities at trade shows can lead to new products.The importance of adapting to new technologies in pool service.Christmas cheer is essential for family bonding.The podcast aims to connect suppliers with distributors in Australia.link : https://courses.thepoolshopcoach.com.au/storecourses.thepoolshopcoach.com.auSound Bites"I'm living the dream, Lee.""Everybody raves about it.""It's free for entry."Chapters00:00Holiday Cheer and Nostalgia05:28Innovative Pool Products for Australia and New Zealand18:00Essential Tools for Pool Maintenance22:45Emerging Technologies in Pool Care28:19Looking Ahead: Trade Shows and Future Innovations BufferZoneBufferZone has been created by a frustrated pool maintenance companyDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode, Rudy Stankowitz dives deep into the complexities of pool chemistry, particularly focusing on chloramines and breakpoint chlorination. He shares personal anecdotes, discusses industry events, and answers listener questions about lagoon pools versus traditional pools. The conversation emphasizes the importance of understanding water treatment processes and the misconceptions surrounding chloramines in swimming pools.takeawaysChloramines are a persistent issue in pool maintenance.There is no singular solution to eliminate chloramines.Proper water chemistry and airflow are crucial for pool health.Lagoon pools operate differently than traditional pools.Breakpoint chlorination is often misunderstood in the industry.Organic chloramines are more challenging to eliminate than inorganic ones.Superchlorination can sometimes worsen combined chlorine issues.Understanding the chemistry behind pool maintenance is essential.Municipal water treatment can impact pool water quality.Effective pool management requires ongoing education and adaptation.Sound Bites"It's a matter of dollars.""Check it out. Phenomenal.""Somebody screwed up the math."Chapters00:00Holiday Greetings and Reflections01:21Chloramines: Understanding the Challenge03:10Upcoming Speaking Engagements and Industry Events10:03Personal Experiences: Dining and Ghost Hunting12:53Listener Questions: Natural vs. Traditional Pools20:51Breakpoint Chlorination: Myths and Realities40:33Closing Thoughts and Future Episodes Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Talking Pools, Wayne shares his harrowing experience with a cardiac event that nearly cost him his life. He discusses the support he received from his family and medical professionals, reflecting on the importance of health and recovery. The conversation then shifts to the implications of such health scares on life perspectives and the lessons learned. The hosts also delve into the complexities of insurance, particularly regarding hazmat liability in the pool service industry, emphasizing the need for proper coverage. Finally, they address communication challenges within the pool service team, highlighting the importance of clear communication with clients and among team members to ensure smooth operations and maintain trust.takeawaysWayne experienced a cardiac event that was life-threatening.The importance of immediate medical response and support from family.Health issues can change one's perspective on life.Insurance coverage is crucial for pool service businesses.Communication is key in maintaining client relationships.Employees must be responsible and communicate effectively.Trust between employers and employees is essential.Health scares can serve as wake-up calls for better self-care.Proper training and communication can prevent misunderstandings.It's important to engage with listeners and share experiences.Sound Bites"I am the walking dead right now""It's the weird stuff that happens""You can't babysit your employees"Chapters00:00Wayne's Health Scare: A Personal Journey05:51Recovery and Reflections on Life11:30Understanding Cardiac Events and Their Impact14:36Insurance Insights: Protecting Your Business20:39Communication Challenges in Pool Service32:31Navigating Employee Responsibility and Trust Roof Top Innovations the leading Roofing Company in Waco, Tomball surrounding areasWe focus on all types of roofing systems, with a focus on the best quality possible.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of the Talking Pools podcast, Natalie Hood and Joe Garcia discuss the often misunderstood topic of pool financing. They debunk common myths surrounding financing, emphasizing its accessibility for all income levels and its strategic benefits for homeowners. The conversation highlights the importance of understanding the impact of inflation on pool costs, the value of pools in real estate, and the advantages of financing over cash purchases. Joe shares insights on how financing can empower consumers to create their dream backyards without the stress of financial burden.takeawaysFinancing is a strategic tool for homeowners.Many myths exist about pool financing.Pools are accessible to all income levels.Inflation affects the cost of pool projects.Financing can lead to quicker pool installation.Pools can increase the resale value of homes.Cash isn't always the best option for financing.Financing allows for creative design options.Understanding monthly payments is crucial for budgeting.Educating consumers on financing options is essential.Sound Bites"You can apply and get the loan.""Financing creates more buying power.""It's time to rethink pool financing."Chapters00:00Understanding Pool Financing07:55The Importance of Supporting Veterans19:35Debunking Myths About Pool Ownership28:35Financing vs. Cash: What Builders Prefer Roof Top Innovations the leading Roofing Company in Waco, Tomball surrounding areasWe focus on all types of roofing systems, with a focus on the best quality possible.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Talking Pools, Lee and Shane discuss the impact of bushfires in Australia and New Zealand, particularly focusing on how these fires affect swimming pools and the necessary cleanup strategies. They share personal experiences and insights on effective pool maintenance post-fire, the importance of community preparedness, and resources available for fire safety. The conversation emphasizes the need for proactive measures to protect homes and pools during fire seasons.TakeawaysThe holiday season brings excitement, especially for families with children.Bushfires are a significant concern in both Australia and New Zealand.Static water supplies in pools can be crucial for firefighting efforts.Effective cleanup of pools post-bushfire can be achieved without draining them.Using robotic pool cleaners and alum sulfate can aid in pool cleaning after fires.Community preparedness is essential for fire safety and response.Local councils may have different regulations regarding wastewater disposal after fires.Firefighting pumps can be a valuable investment for pool owners in fire-prone areas.Creating cheat sheets for pool cleaning can help streamline the process for customers.Engaging with local fire services can enhance community safety and preparedness.Sound bites"It's getting those swimming pools ready!""It's devastating for what it is.""Stay safe, most of all."Chapters00:00 Introduction and Holiday Cheer02:52 Current Fire Situations in Australia and New Zealand09:51 Impact of Bushfires on Pools and Cleanup Strategies16:10 Effective Pool Cleaning Techniques Post-Fire27:35 Community Preparedness and Resources for Fire Safety Roof Top Innovations the leading Roofing Company in Waco, Tomball surrounding areasWe focus on all types of roofing systems, with a focus on the best quality possible.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereRudy does something different this week: he takes the Langelier Saturation Index (LSI) out of the pool industry echo chamber and walks it through the lens of academics, civil engineers, groundwater chemists, and industrial water experts who don't care about plaster warranties, brand marketing, or trade show politics.If you've ever argued about “which LSI is right” in a Facebook group, this one is for you.Episode OverviewRudy kicks off with a news analogy: How the same event looks completely different on U.S. news versus international coverage. Same facts, different framing.He uses that setup to shift how we look at LSI:We already know the pool industry story about LSI: PHTA charts, app calculators, Orenda talks, trade folklore.But this episode asks: “What does the scientific community think about LSI when they're not talking to pool people at all?”Rudy dives into how universities and researchers actually use and define LSI in research on:GroundwaterDrinking water stabilityIndustrial cooling systemsDesalination plantsBoiler operationsCement leachingEnvironmental engineeringKey Concepts Covered1. LSI as the Outside World Sees ItAcademics consistently define LSI = pH − pHs, where pHs is the calculated saturation pH, not something you measure with a test kit.pHs is derived from:Calcium hardnessCarbonate alkalinityIonic strength (modeled via TDS / activity coefficients)TemperatureLSI is treated as a thermodynamic index:It shows which direction water wants to move with respect to calcium carbonate.It does not tell you how fast scale forms, how thick it gets, or how quickly surfaces dissolve.2. What Negative, Zero, and Positive LSI Actually Mean (Academically)Negative LSIWater is under-saturated in calcium carbonate.It is capable of dissolving calcium carbonate if given the chance.Researchers call it “aggressive” or “decalcifying” water—but they do not say it guarantees corrosion.LSI ≈ 0Theoretical equilibrium with calcium carbonate.In the real world, systems almost never sit at perfect equilibrium because of flow, aeration, dosing, and turbulence.Positive LSIWater is supersaturat AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. OuBLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%Jack's MagicIf you know Jack's you'd have no stains!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereThis week, Steve flies solo again — but with good news: Wayne is on the mend and expected back very soon. Until then, Steve brings a full toolbox of stories, lessons, and a deep dive into one of the most-requested topics from pool pros: leak detection as a service.

Pool Pros text questions hereOn this Talking Pools episode, host Natalie Hood, Director of Education and Network Development for The Grit Game, sits down with Jodi O'Grady, Director of Commercial Sales for API Water and long-time industry chemist, to unpack one of the most misunderstood topics in pool care: specialty chemicals.Chlorine gets all the attention, but oxidizers, enzymes, and flocculants quietly decide whether your water is comfortable, clear, and compliant—or a cloudy, smelly headache full of disinfection byproducts and complaints. Jodi draws on decades with Taylor Water Technologies and her work on PHTA's Technical Advisory Council to bust myths, explain the science in plain language, and show how specialty products can support (not replace) chlorine to keep pools safer and easier to manage.If you've ever wondered whether non-chlorine shock actually does anything, if enzymes are all “basically the same,” or what Flock It Friday is really about, this episode connects the dots.In This Episode, You'll Learn:Chlorine's job vs. specialty chemicals' jobWhy chlorine (or bromine/PHMB) is irreplaceable as a sanitizer and must be EPA-registered to be counted as such.The difference between sanitizing (killing pathogens like Pseudomonas and brain-eating amoeba in properly chlorinated water) and oxidizing (burning off non-living contaminants).Why “chlorine can be replaced by specialty chemicals” is a myth—and how crypto is a different beast entirely.Non-chlorine oxidizers: the quiet workhorseReal-world impact of high chlorine levelsEnzymes: not “all the same”Myth-busting with real storiesFlock It Friday and how flocculants actually workClarity as a safety standard, not a luxuryThe payoff for pros and operatorsGuest Info – Jodi O'Grady, API WaterDirector of Commercial Sales, API WaterNearly 30 years in the pool industry, starting with Taylor Water Technologies (a Fluidra brand)Chemistry degree and long-time volunteer with PHTA, currently Vice Chair of the Technical Advisory Council, with prior work on the Recreational Water and Air Quality Committee.Jodi is available for follow-up questions and industry conversations via LinkedIn and direct contact (details provided in the episode outro).Host Info – Natalie HoodDirector of Education and Network Development, The Grit Game, and regular host on the Talking Pools Podcast, focused on education, professional development, and giving pool pros real-world tools they can use on deck tomorrow. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereOn this Mondays Down Under episode of the Talking Pools Podcast, Shane in Auckland and Lee on the chilly NSW coast are joined by Jamie from Aquatec, a family business that's been making swimming pool liners since the late 1970s. They dive into how vinyl liners have evolved from “one blue fits all” to highly engineered, custom-fit solutions for everything from tired old concrete pools to wild freeform designs with benches, bar stools, and beach entries.Jamie shares the story of taking over the business from his father and sister, partnering with an Australian manufacturer to bring in cutting-edge 3D measuring technology, and how a smart pivot into refurbishments kept them thriving when new builds slowed down. The trio also tackle a listener question from Debbie in Florida about liquid chlorine and vinyl, unpack myths around chlorine damage, talk calcium hardness in liner pools, and swap some unforgettable insurance stories—kangaroos, cows, and pole-vaulting kids included.If you've ever hesitated to recommend vinyl, or wondered how long a liner really lasts when it's properly maintained and balanced, this episode is your masterclass. BufferZoneBufferZone has been created by a frustrated pool maintenance companyDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this conversation, Rudy Stankowitz emphasizes the critical role of calcium hardness and total dissolved solids (TDS) in pool chemistry. He explains how these factors influence the effectiveness of chlorine, algaecides, and other pool chemicals, highlighting the importance of maintaining the right balance for optimal pool performance.TakeawaysCalcium hardness and TDS are crucial for pool chemistry.They influence how effectively chlorine works.Proper levels allow other chemicals to perform optimally.Incorrect levels lead to inefficiencies in pool products.Understanding these factors is key to pool maintenance.They dictate the performance of algaecides and enzymes.Maintaining balance is essential for stain and scale prevention.Every chemical added must work against the existing conditions.The right environment enhances overall pool health.Pool chemistry is interconnected and requires careful management."They dictate how fast chlorine works.""Calcium hardness and TDS are stage players.""Get the calcium and TDS environment right."Chapters00:00 Introduction to Pool Chemistry and Community Engagement00:15 Phosphates and Their Impact on Pool Chemistry00:39 Preview of the Langelier Saturation Index Discussion Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereThe conversation explores the complexities of insurance claims, particularly in unusual circumstances involving property damage due to weather events. The speaker shares a vivid account of a claim involving a fallen tree that caused significant damage to a pool area, illustrating the challenges faced by both homeowners and insurance adjusters in assessing and managing such incidents.TakeawaysThe role of insurance adjusters in property damage claims.Unusual incidents can complicate insurance claims.Weather events can lead to significant property damage.Visual descriptions help convey the extent of damage.Homeowners often hire multiple experts for claims.The impact of a fallen tree on property can be severe.Adjusters must navigate complex situations during assessments.Clear communication is key in insurance claims.Understanding the damage is crucial for claims processing.The emotional toll on homeowners during claims is significant.Sound bites"The whole thing was just mangled.""It looked like the Kool-Aid man had come through.""This is pretty, this is pretty f up."Chapters00:00 Weather Challenges and Pool Maintenance00:06 Building Relationships with Insurance Providers Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this conversation, Natalie discusses the essential tools and preparations needed for accurate pool measurements with Carl Cullers or the Grit Game. They emphasize the importance of having the right equipment, such as measuring forms, tapes, and documentation tools, to ensure a successful measurement process. Additionally, the speaker highlights the necessity of taking pictures to document the pool's condition, especially if there are any irregularities.takeawaysYou want to get to the job.Make sure you have a measuring form.Having a pencil and an eraser is important.You might have to bring an inner tube.You might have to get in the pool to measure.Always take pictures of the pool.Everyone has a smartphone now.Take pictures if there's anything out of the ordinary.Two stakes for A-B long screws or nails.A steel tape, 100 foot cloth tape is essential.Sound Bites"You want to get to the job.""Everyone has a smartphone now.""Always take pictures of the pool."Chapters00:00Introduction to Safety Covers00:00Measuring for Safety Covers: The Do's00:45Measuring for Safety Covers: The Don'ts Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this episode of Mondays Down Under, hosts Lee and Shane discuss the importance of self-audits in business management, particularly in the pool industry. They emphasize the need for proactive management, effective communication with staff, and the value of customer feedback. The conversation covers practical tips for conducting audits and improving business operations, highlighting that small changes can lead to significant improvements. The episode concludes with a call to action for listeners to engage in self-audits and enhance their business practices.TakeawaysSelf-audits are crucial for understanding your business from an outsider's perspective.Proactive management prevents issues from escalating and damaging your business.Engaging with staff can lead to valuable insights and improvements.Customer feedback is essential for enhancing service delivery.Small improvements can significantly boost staff morale and efficiency.Regular audits should be conducted to maintain business standards.Lead by example to foster a positive work environment.Communication with employees is key to understanding operational challenges.Marketing strategies should align with your target audience's preferences.Ignoring problems will not make them disappear; address them head-on.Here https://courses.thepoolshopcoach.com.au/store"Lead by example.""Talk to your staff.""Don't ignore the big things."Chapters00:00 Introduction and Seasonal Differences02:44 The Importance of Quality in Business05:19 Conducting a Self Audit10:44 Proactive vs. Reactive Business Management15:57 Engaging Staff for Improvement21:34 Customer Feedback and Continuous Improvement26:47 Final Thoughts and Call to Action Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereRudy dives headfirst into cyanuric acid — CYA, stabilizer, conditioner — the most misquoted, weaponized, and argued-about chemical in the pool industry. He breaks down what the science actually says about HOCl in stabilized water, why that old HOCl / OCl⁻ chart belongs in a museum, how CYA really impacts ORP, TA, and LSI, and why “chlorine lock” is less supernatural curse and more “you nuked the stabilizer and fed the biofilm.”Between the chemistry deep dive, Rudy hits the global pool-industry newswire: PHTA's APSP-11 rewrite, bromate and sodium bromide drama, media consolidation across major trade mags, massive international trade show attendance, European trends in energy-efficient builds, Australian code delays, and South American market movement. If you're running a pool business in 2025, this episode hits both your test kit and your bottom line.In This EpisodeCYA: Not the Villain, Not the Hero, Just Misunderstood Why cyanuric acid became “chlorine's sunscreen,” how chlorinated cyanurates actually work, and why CYA got popular in the first place — because it works, not because a committee was bored in the '60s.Why the Classic HOCl Chart is Garbage in Stabilized Pools Real HOCl Percentages at Common CYA Levels Copper Cyanurate Stains & “Prom Night Blue” Plaster CYA, Total Alkalinity & LSI: The Secret Sabotage ORP Suppression & Why Stabilized Pools Read “Low” Chlorine Lock is a Myth The Holy Sh*t Zone: CYA at 300 ppm and Up Alum Method to Lower CYA – How to Do It Right Fecal Incidents, CYA, and the Law (CDC Crypto Protocols) Does CYA Really Buffer pH? The Honest Answer Best-Practice CYA Targets Global Trade Magazine News RoundupRudy also runs through the week's biggest stories from around the world:PHTA's APSP-11 Water Quality Standard Rewrite Record Global Attendance at the 2025 PSP/Deck Expo in Vegas Pool & Spa News – Top 50 Service Survey AQUA Magazine's 50th Anniversary Preview Service Industry News – United Chemical Bromate Study Kenilworth Media's Big Acquisition Move EuroSpaPoolNews – Barcelona & Germany Specials SPLASH! Magazine – NCC 2025 Delay in Australia Brazil – Revista da Piscina & Pool Life  Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereIn this week's episode of Insurance Interludes, host Steve Sherwood teams up once again with Pat Grignon, Vice President of the California Pool Association (CPA), to tackle a real-world scenario hitting every service tech's nightmare list:A failing shell. A leaking pool. Conflicting opinions. And YOU stuck in the middle.Steve brings the audience behind the scenes of his own route — a client with a structural crack that keeps reopening, “experts” claiming they can fix it, and the big question:“How do I protect myself while still trying to do good business?”Pat breaks down exactly how pool pros can keep themselves legally covered, insured, and sane when structural failures, hillside homes, cracked shells, and desperate customers collide.What You'll Learn in This Episode

Pool Pros text questions hereOn this Wednesday episode of the Talking Pools Podcast, host Natalie Hood (Director of Education & Network Development for The Grit Game) sits down with lifeguard historian, trainer, and content creator Miss Madison Ray to pull back the curtain on what lifeguards actually do, why they're leaving the industry, and how dangerous our “they're just babysitters” mindset really is.From CPR in real facilities to CPR to Taylor Swift on TikTok, this episode hits both the heart and the hard facts.Episode SummaryNatalie opens the show with a real incident: At her facility, a patron went into cardiac arrest. The on-deck lifeguard initially walked past—but caught the emergency within seconds, initiated CPR, and helped save a life. The response was described as textbook by higher management.From there, Natalie introduces her guest:Meet Madison Ray — The Lifeguard HistorianLifeguard, aquatics professional, and content creator known as:@missmadisonray on TikTok & Instagram“The Singing Lifeguard” on TikTok“The Lifeguard Historian” on YouTubeCreates viral CPR rhythm videos using Taylor Swift, Sabrina Carpenter, and more to teach compressions.Fell into aquatics after a missed movie theater job call and a nudge from her mom to apply at the rec center.Planned to become a high school history teacher… instead became head of aquatics at 21.Now 23, she's writing a full history of lifeguarding that started as a 25-page thesis and has grown to 100+ pages (and counting), including research back to the 1800s and original 1938 American Red Cross Lifesaving manuals.With tuition assistance on the line, Madison made her college history degree directly relevant to aquatics by tying lifeguard history + education into her senior thesis. She argues that lighthouse keepers were essentially the first modern lifeguards—vigilance, rescue, and readiness long before red trunks and rescue tubes.Myth-Busting with the Lifeguard HistorianNatalie and Madison spend the heart of the episode tearing down three of the most harmful myths in aquatics. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereThis week, Andrea flies solo while Paulette takes a much-needed break—and the result is a fun, educational, slightly unhinged deep dive into cold water season, winter chemistry, dry skin survival, and why cold pools can actually make your job easier (yes, really).From frozen reagents to stain treatments to elderly Floridians complaining about “cold” 78-degree pools, this episode is a full winter-route mood.Episode SummaryAndrea kicks off the show explaining why cold water is basically a superpower for stain removal—and why winter is the perfect time to hit those stubborn stains before the pool closes or before the last brave snowbird gives up on swimming.Then she pivots to the real pain of winter service: dry, cracked, chlorine-blasted pool-tech hands. Andrea drops her holy-grail products for surviving winter route life: • Aquaphor (the OG skin savior) • Gloves in a Bottle (a “liquid glove” that doesn't magically repel water but helps keep your skin intact) • Cheap leather gloves you won't cry about when chlorine eats them aliveWith the hand-care PSA complete, Andrea dives into the meat of the episode:Cold Water + Chemistry = ChaosCold water messes with your testing, your reagents, your strips, your readings… everything. She covers: • Why frozen reagents sometimes survive—if you treat them right • Which false readings are the most common in winter • Why cyanuric acid tests lie in cold water • How pH and alkalinity reactions slow down • Why test strips get stupid below 45°F / 7.2°C • The right way to warm a sample before testing (hint: NOT the microwave)She also explains why, according to Taylor, if the water is too cold for accurate testing… you technically get a pass. (Andrea delivers that part with the exact level of sarcasm you'd expect.)Cold Water Perks You Didn't Know You NeededYep—winter has pros: • Stains lift easier • Algae struggles to survive • You might use fewer chemicals • Nobody's swimming, so nobody complains (except the heat-pump HOA)Andrea also wanders into… • evaporation math • energy loss • bubble covers • liquid solar covers • ducks getting annoyed • Florida people who think 45°F means the end times • commercial pools with 200,000 gallons of lukewarm regret • spa cold-plunge chaos • why solar panels leak out of spiteHer tangent game is elite this episode.Key Takeaways• Cold water interferes with nearly every test, from alkalinity to CYA—warm samples before testing. • Frozen reagents aren't always ruined, but they must thaw naturally and pass the “crack and floaty” check. • Stain treatments work better in cold water, so winter is prime time. • Evaporation steals heat energy like a thief, and even an inch of water lost has a huge thermal impact. • Solar covers can actually add heat—not just retain it. • Liquid covers work… mostly. Don't expect miracles. • Cold water means less algae, fewer chemicals, and fewer complaints—unless you service Florida. • Winter equals crusty pool-tech hand Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Pool Pros text questions hereThis week on Mondays Down Under, Lee (Australia) and Shane (New Zealand) jump in—literally and figuratively—with a conversation that starts with cold weather swims and ends with one of the biggest training breakthroughs for the pool industry across Oceania.What was supposed to be a short topic grew into a full deep-dive on safety, qualifications, licensing, training pathways, industry standards, and why professionalizing pool service matters more now than ever.Episode SummaryLee and Shane open with some updates from home: unseasonably cold weather, chilly swims, and Lee's grandson discovering his natural frog-leg breaststroke in the bathtub. The laughter fades into a sobering discussion about water safety after the tragic drowning of an eight-year-old autistic boy in Victoria—highlighting the importance of early swimming lessons, supervision, and community awareness as summer approaches in Australia.From there, the episode shifts to major industry news: New Zealand now has a recognized Cert III qualification in swimming pool and spa building. This is a huge step forward in lifting professionalism across the region.Lee breaks down what this means for both countries: • How Cert III and IV training works • The difference between qualification vs. licensing • Why licensing varies by state • What RPL (Recognized Prior Learning) is • Why experienced techs may still benefit from formal certification • How traineeships work • And what technicians can expect once NZ's training pathway fully rolls outShane brings the on-the-ground perspective from Auckland—wondering how many long-time techs will take up the qualification once it's widely available, and how many employers will start funding their staff to do it.The discussion expands into the broader issue of professional respect. Pool technicians handle dangerous chemicals, electricity, hydraulics, and water safety every day. With those responsibilities should come recognition, standardized training, and a path toward a protected, respected trade.Lee also pulls back the curtain on how IRLearning—the training division of SPASA—operates, including: • What assessments look like • How RPL interviews work • What evidence students need • Typical timeframes • Why students often overthink the process • How seasonal downtime becomes “assignment season” for techsThe episode wraps with guidance for anyone interested in pursuing certification, traineeships, or qualifications to elevate their career. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode, Rudy discusses the importance of borates in pool chemistry, particularly their role in stabilizing pH levels, reducing chemical usage, and enhancing water clarity. He explains the chemistry behind borates, their effects on algae, and practical applications for pool maintenance. Additionally, Rudy addresses safety concerns and common misconceptions about borates, emphasizing their benefits for long-term water stability.takeawaysBorates are one of the most powerful tools in pool chemistry.They help stabilize pH and reduce chemical usage.The physics and chemistry of pool water can lead to pH drift.Borates create a hostile environment for algae, preventing blooms.Water with borates feels smoother and looks clearer.Borates help prevent scaling in saltwater pools and heaters.Testing borates is straightforward with test strips.Borates are generally low in toxicity but should be handled with care.They do not kill algae outright but make conditions less favorable for it.Maintaining borate levels is essential for long-term pool stability.Sound Bites"It makes your life a heck of a lot easier.""It's not soft water, it's smart water.""You only lose borates through dilution."Chapters00:00Understanding Total Alkalinity and Borates05:48The Chemistry of Borates in Pool Water09:27Effects of Borates on Algae and Water Clarity14:18Practical Application of Borates in Pool Maintenance18:58Safety and Misconceptions about Borates Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode, Steve Sherwood discusses the challenges of pool maintenance during rainy weather, emphasizing the importance of effective communication with clients regarding service times and expectations. He also delves into the significance of proper water testing and the differences between commercial and residential pool care. Additionally, insights into insurance considerations for pool professionals are shared, highlighting the need for preparedness in the face of unpredictable weather events.TakeawaysWeather can significantly impact pool maintenance schedules.Utilizing weather apps can help plan pool servicing effectively.Communication with clients about service times is crucial.Different companies have varying policies on service duration and charges.Understanding client expectations is key to successful pool care.Insurance is essential for protecting against weather-related damages.Regular water testing is vital for maintaining pool health.Commercial pools require more frequent testing than residential pools.Using accurate testing methods is important for pool chemistry management.Effective communication can prevent misunderstandings and enhance client relationships."What do you do with these pools when it rains?""You have to test the water every two hours.""You need to communicate with your clients."Chapters00:00 Weather Challenges and Pool Maintenance11:46 Understanding Pool Chemistry and Client Communication19:09 Insurance Insights and Weather-Related Claims24:45 Navigating Insurance Claims and Due Diligence27:38 Building Trust with Insurance Providers29:00 The Importance of Client Relationships30:14 Testing Pool Water: Best Practices32:32 Understanding Long-Term Indicators in Pool Maintenance44:02 Commercial vs. Residential Pool Testing52:38 Effective Communication in Pool Service Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Welcome to an in-depth exploration of leak detection in pools, a topic that often goes unnoticed yet is crucial for any pool owner. In this blog post, we'll highlight key insights and practical tips from a recent podcast episode featuring industry experts Natalie Hood and Jared Medeiros. Let's dive in and unravel the myths surrounding leak detection and maintenance.Section 1: Understanding the Importance of Leak Detection  Leaks can lead to significant water loss and costly repairs if not addressed promptly. Natalie and Jared emphasized the importance of being proactive rather than reactive when it comes to leak detection. As Jared, a seasoned professional in the aquatics industry, points out, understanding the signs of leaks can save pool owners time, money, and headaches in the long run.Section 2: Common Myths About Pool Plaster  One common myth discussed in the podcast is that plaster lasts forever if maintained correctly. Jared clarified that while proper maintenance can extend the lifespan of plaster, it is not indestructible. For instance, between five to ten years, homeowners may start to notice scaling, staining, and roughness if the pool chemistry is neglected. Jared notes that many homeowners wait too long, often until the plaster is visibly damaged, before considering resurfacing or repairs. Section 3: Repairing Plaster Underwater  Another myth addressed is the belief that plaster cannot be repaired underwater. Jared debunked this notion, stating that underwater repairs are indeed possible and often necessary for minor damages. He explained that only in extreme cases, such as structural failures, would a complete drain be required. This insight is crucial for homeowners who may fear costly and disruptive repairs.Section 4: Differentiating Between Surface and Structural Issues  Natalie shared a personal anecdote about her father's experience with a pool leak, highlighting the challenge homeowners face in distinguishing between surface cracks and structural failures. Jared advised that if homeowners are losing significant amounts of water, it's likely a structural issue that needs immediate attention. In contrast, minor water loss might just require a quick repair rather than an extensive fix.Section 5: The Role of Water Chemistry  The podcast also touched on the importance of water chemistry in maintaining the integrity of pool surfaces. Both Natalie and Jared stress that consistent testing and balancing of pool chemicals are vital for prolonging the life of plaster. Neglecting water chemistry can lead to costly repairs and diminished aesthetics over time. Conclusion: Key Takeaways  As we wrap up this discussion on leak detection and pool maintenance, the key takeaways are clear:  1. Proactive leak detection can save you time and money. 2. Understanding the lifespan of plaster and recognizing signs of wear is crucial. 3. Repairing plaster underwater is often feasible, but structural issues require immediate attention. 4. Maintaining proper water chemistry is essential for the longevity of your pool surfaces.  Educating yourself about these aspects can empower you as a pool owner and ensure your investment remains beautiful and functional for years to come.Tags: pool maintenance, leak detection, plaster repairs, water chemistry, pool care tips, aquatics industry insights, pool Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Mondays Down Under – Understanding Pool & Spa Standards in Australia & New ZealandThis week on Mondays Down Under, Lee and Shane dive into a topic that every pool and spa professional thinks they understand—until they don't: standards, regulations, and the rules that actually govern your work on both sides of the Tasman.From fencing laws to suction entrapment prevention, from dangerous goods handling to new fiberglass standards, this episode breaks down exactly what service technicians, retail pros, and builders need to know to stay compliant, stay safe, and avoid being on the wrong side of an inspector—or worse, an accident.What Lee & Shane Cover This Episode:Why even Airbnbs and bed-and-breakfast pools count as commercial pools in most regionsThe most commonly used Australian standard: AS 1926 (safety barriers, location, and recirculation systems)How New Zealand's rules differ—and where they mirror AustraliaThe growing crackdown on inflatable, portable, and pop-up pools in New ZealandReal-world stories of councils interpreting rules their own wayThe often-ignored but critical AS 1926.3 standard: suction fittings, skimmer boxes, and entrapment preventionSuction cover flow-rate differences between brands like Waterco and Spa Electrics—and how choosing the wrong replacement can create a hazardWhy every technician needs to match pump selection to compliant flow-rate limitsOld but still referenced: the private pool water quality standard AS 3633 and its upcoming rewriteWhere water quality rules actually come from (hint: your state health guidelines)Dangerous goods standards including:AS 3780 – storage and handling of corrosive substancesAS/NZS 3833 – mixed classes of dangerous goods (recently updated to 2024)Additional niche standards builders and installers should know:AS/NZS 1477 – PVC pressure pipes & fittingsAS 3634 – solar heating systemsAS 5348 – pool coversThe massive update to the fiberglass pool installation standard:Former AS/NZS 1838:1994 → now AS/NZS 1839:2025Why SPASA is currently seeking industry feedback for the new concrete pool standard under developmentThe Big Message:If you work on a pool—service, retail, install, or build—you need to know the standards that govern your work. They protect your customer, and they protect you.Links & Mentions:SPASA contact for contributing to the new concrete pool standard: ben@spasa.com.auCheck your state health guidelines for water-quality requirementsRemember: Commercial pool rules apply to Airbnb, holiday rentals, and any property where someone is paying to stay—whether the pool is big, small, or inflatable.Have a Question for Lee & Shane?Send your suggestions, questions, or episode ideas to: 

Text us a pool question!In this episode, Rudy delves into the intricacies of total alkalinity in pool chemistry, explaining its critical role in maintaining pH levels and overall water balance. He discusses the impact of carbon dioxide and borates on pool chemistry, emphasizing the importance of understanding these elements for effective pool maintenance. The conversation highlights the challenges faced by pool service professionals and the need for consistent testing and adjustments to ensure optimal water quality.takeawaysTotal alkalinity is crucial for stabilizing pH levels in pools.High alkalinity can lead to pH drift, making management difficult.Carbon dioxide plays a significant role in pH changes in pool water.Borates act as a secondary buffer, stabilizing pH against rises.Maintaining a balance between alkalinity and borates is essential for water chemistry.Regular testing of total alkalinity is important for pool maintenance.Understanding the relationship between alkalinity and pH is key to effective pool care.The use of borates can enhance chlorine efficiency in pools.Pool professionals must adapt to changing chemical dynamics in water.A well-balanced pool system leads to predictable water behavior.Sound Bites"Alkalinity is the heart's pacemaker.""You're the one keeping families safe.""Until next time, be good, be safe."Chapters00:00Understanding Total Alkalinity in Pool Chemistry04:30The Impact of Alkalinity on pH Levels11:15The Role of Carbon Dioxide and Borates20:18Maintaining Balance in Pool Water Chemistry Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this powerful conclusion to the two-part episode Clear Water Can Still Kill, Natalie Hood and Dewey Case pull back the curtain on the myths that continue to plague both residential and commercial pool operations. From chlorine “smell” misconceptions to Airbnb water safety, they challenge everything we think we know about clean, safe, and healthy pool water.Dewey explains why clear doesn't always mean clean—and why that faint haze, that “smells clean” comment, or that once-a-week test schedule could spell serious trouble. Natalie takes it a step further, sharing real-world stories of visiting family pools that reeked of combined chlorine, and why that chemical sting is the ultimate red flag for poor air and water management.Together, they break down:Why public spas can be a microbiological minefield (and why Dewey won't get in them)The shocking truth about short-term pool rentals and backyard “pool sharing” appsWhy HOAs testing once a week isn't just lazy—it's dangerousThe right testing frequency for both homeowners and pool prosWhy water testing at the pool store days later is absolutely not okayHow education and continuing certification separate the pros from the pretendersAnd why a commercial pool isn't just a “big backyard pool”—it's a Ferrari compared to a FordDewey and Natalie wrap with a reality check: certification is just your driver's license. The real work is what comes after—continuous education, field experience, and doing the job right even when no one's watching.Key Quote:“Be better. Earn more.” — Dewey CaseNext Week: Natalie returns with The Grit Game's Jared Medeiros and JD “Positive Vibes” Director to tackle one of the toughest topics in pool care: leak detection. You won't want to miss this one!Listen on: Apple Podcasts • Spotify • Google Podcasts • Amazon Music • Stitcher #TalkingPoolsPodcast #PoolSafety #MythBusting #PublicHealth #CMAHC #GritGame #PoolPros Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Lee's back on home turf (and grand-dad duty) and Shane's in the chair from New Zealand for a lively episode that starts with a wild Guy Fawkes blackout story and lands on a pressing industry issue: two major distributors have exited the NZ market, leaving pros scrambling for parts, warranties, and sensible logistics.In this episodeCold open: A powder-monkey grandad, one huge bang, and parts of Melbourne go dark

Text us a pool question!In this episode of the Talking Pools podcast, Rudy Stankowitz dives deep into the essential aspects of pool water chemistry, focusing primarily on pH. He emphasizes the importance of understanding pH as the core of water chemistry, explaining how it influences chlorine effectiveness, the role of alkalinity, and the buffering systems that stabilize pH levels. Rudy discusses the impact of electrolysis, CO2 behavior, and the Langelier Saturation Index on pH management. He also highlights the challenges of accurate measurement and the biological influences on pH. The episode concludes with practical takeaways for pool professionals to master pH control and maintain balanced water.takeawayspH is the most influential factor in pool water stability.Understanding pH requires knowledge of its dynamic nature.Alkalinity acts as a buffer to stabilize pH.Cyanuric acid and borates play crucial roles in pH management.Electrolysis in saltwater pools consistently raises pH levels.CO2 behavior is central to controlling pH fluctuations.The Langelier Saturation Index is heavily influenced by pH.Accurate measurement of pH is essential for effective pool management.Biological factors can cause local pH variations in pools.Maintaining balanced water reduces the need for constant chemical adjustments.Sound Bites"Your job is to conduct, not to fight.""Balanced water is calm water.""pH is the heartbeat of the pool."Chapters00:00Introduction to Flock It Friday and Industry Talent01:43Back to Basics: Understanding Water Chemistry02:53The Importance of pH in Pool Water08:01Understanding pH Measurement and Its Implications09:20The Carbonate System and Its Role in pH Stability17:47The Role of Cyanuric Acid and Borates in pH Management23:48The Interplay of pH, Chlorine, and Water Chemistry28:33Electrolysis and Its Impact on pH Levels30:36Equilibrium and the Dynamics of CO2 in Water31:56Biological Influences on pH and Algae Management39:54Advanced Oxidation Processes and pH Dynamics40:49The Langelier Saturation Index and Its Relationship with pH41:50Understanding pH and Water Chemistry45:20The Role of Carbon Dioxide in pH Control49:11The Impact of pH on Scaling and LSI50:05Total Dissolved Solids and pH Readings51:42Buffer Systems: Bicarbonate, Cyanuric Acid, and Borate54:06Turbulence and Gas Transfer Dynamics55:08Salt Systems and pH Drift56:13Biological Influences on pH58:12Radical Reactions and pH59:23The Relationship Between pH and Metals01:03:11Practical pH Management Strategies01:07:02Mastering pH Control in Pool Chemistry Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!

Text us a pool question!Swimming Pool Leak Suspection refers to the initial stage of identifying and investigating potential water loss in a swimming pool system when there is reason to believe a leak may exist.In practical terms, it means a pool owner or service technician has observed indicators suggesting abnormal water loss—such as a consistently dropping water level, air bubbles in the return lines, excessive chemical use, soggy areas around the pool, or unexplained increases in water bills—but has not yet confirmed the presence or location of a leak.Leak suspection triggers diagnostic testing, including visual inspections, the bucket test (to distinguish between evaporation and leakage), pressure testing, dye testing, or electronic leak detection. It's essentially the diagnostic hypothesis phase of leak detection—where symptoms point toward a problem, but confirmation requires controlled testing and data verification. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Being the boss sounds great — until payday hits and you realize your new hire just cost you more in pool shock than they've made you in revenue. In this episode, we strip away the Instagram gloss and talk about what it really means to grow your team. Spoiler: it's not all high-fives and financial freedom. Sometimes it's long days, lost profits, and teaching someone not to vacuum with the backwash line open.Shane and Lee break down the raw truth of employment — the pain before the gain, the cost before the comeback. Because hiring isn't just about finding help; it's about building the future of your business one chlorine-stained rookie at a time.If you think adding staff means instant profits, buckle up. This episode's a reality check dipped in muriatic acid.Takeaways:Being an employer isn't for the faint-hearted (or the impatient).Training time hits harder than an Aussie magpie in spring.There's no fast-forward button on ROI.You've got to bleed a little cash before you build something that lasts.Sound Bites:“There's pain before there's gain.”“We have to spend money to make money.”“You're taking extra time on a job — and that's okay.”Chapters: 00:00 – Intro & Personal Updates 00:47 – The Art (and Agony) of Training New Employees Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this bone-chilling Halloween episode, host Rudy Stankowitz dives headfirst into the haunted side of the pool world—where the ripples in the water might not be from your circulation pump. Beneath the calm shimmer of moonlit pools lies a darker current: ghost stories soaked in chlorine and mystery.Rudy takes listeners on a guided ghost tour through some of the most notoriously haunted swimming pools on Earth—the Queen Mary's first-class plunge, McCarren Park Pool's eerie echoes, The Rave's waterlogged concert hall in Milwaukee, and the Baker Hotel's decaying spa in Mineral Wells, Texas. Each haunted tale blends the supernatural with the mechanical—the hiss of an old centrifugal pump, the slow groan of a corroded valve, and the whisper of gravity-fed drains that might still be pulling something from the other side.But before the goosebumps get too deep, Rudy grounds the chills in cold, hard chemistry. He pulls back the cover on one of the pool world's biggest myths—the “10x rule” for breakpoint chlorination—and exposes why the dosing instructions printed on your calcium hypochlorite bucket might be dead wrong. You'll learn the truth about shocking a pool: when it's needed, when it's not, and how misreading combined chlorine levels can turn your wallet into the real victim.Then, things get even stranger. A listener calls in with a question about Jack's Magic products that takes an unexpected turn. Rudy shares his latest paranormal investigation findings—because of course he's the only guy who can go from breakpoint chlorination to EVP recordings without missing a beat. Add in the PHTA's latest initiative to help member businesses, and wrap it all up with a ghost story that'll have every pool pro double-checking their filter room after dark.From haunted hydraulics to myth-busting chemistry, this episode proves one thing: in the pool world, even the dead don't always rest at the bottom.Highlights:

Text us a pool question!This is the one where Wayne and Steve discuss the secrets behind the booths, the untold tales of Pool Industry Tradeshows. Also, What insurance do you need to conduct a pool inspection? Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!This is the one where Andrea and Paulette discuss their go-to algaecides  Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!A look back at the first episode of the Talking Pools Podcast...In this episode of the Talking Pools podcast, hosts Rudy Stankowitz and Andrea Nannini reflect on the challenges currently facing the pool industry, particularly focusing on the chlorine shortage and its implications. They discuss the panic purchasing behavior of consumers, the impact of the Texas freeze on supply chains, and the ongoing difficulties in sourcing essential pool parts. The conversation also touches on the myths surrounding the chlorine shortage and the potential long-term effects on the industry.TakeawaysThe podcast started with basic equipment and no editing skills.Current shortages in the pool industry include chlorine and gas.The chlorine tablet shortage is affecting pool maintenance significantly.Panic purchasing has exacerbated the chlorine shortage.The increase in pool installations last year has led to higher chlorine demand.The Texas freeze impacted the supply chain for pool equipment.There are ongoing challenges in sourcing pool parts and equipment.Consumers are frustrated with the lack of available products.The chlorine shortage is compared to past shortages like toilet paper.There are myths surrounding the chlorine shortage that need to be addressed.Sound bites"This is where it all started.""There's a run on salt generators.""Prepare yourself for what?"Chapters00:00 Introduction to the Chlorine Crisis01:08 Impact of Shortages on Pool Service03:45 Chlorine Tablet Shortage Explained07:48 Panic Purchasing and Its Consequences10:00 Comparing Shortages: Chlorine vs. Toilet Paper13:42 The Role of Distribution and Supply Chain17:14 Future Implications for Pool Service21:39 Conclusion and Final Thoughts Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode, host Rudy Stankowitz gets into two powerful topics shaping the pool industry right now.First, we take a hard look at the federal government shutdown and how it's creating ripple effects across small service-based businesses — including pool service companies. From stalled SBA loans and federal contract delays to the trickle-down impact on cash flow and customer payments, Rudy explains how this period of economic uncertainty requires adaptability and strong communication.Then, the conversation shifts to something much more uplifting — the 2025 Swimming Pool Industry Mentor of the Year recognition. Rudy celebrates the top ten mentors who have made waves through leadership, innovation, and community support. Together, they discuss mentorship, technology in pool service, pool chemistry innovations, safety, and the challenges of running a modern pool business.Hear from the industry's best — Greg Beard, Laci Davis, Shannon Wilson, Maddy Vandiver, Que Hales, Tim Bolden, John Poma, Rich Gallo, Ron Deloux, and Kevin Post — as they share hard-earned wisdom and inspiring stories from the deep end.

Text us a pool question!In this episode of Talking Pools, hosts Steve and Wayne delve into the world of community theater and its impact on personal development, particularly in public speaking. They discuss the evolution of community theater, the decline of dinner theaters, and the intersection of their theater experiences with their work in the pool industry. The conversation shifts to the importance of safety in pool maintenance, navigating pool inspections, and the role of insurance in protecting pool professionals. They also touch on the challenges of balancing work and personal life, emphasizing the need for outlets outside of work.takeawaysTheater has been a lifelong passion for many, providing joy and personal growth.Community theater has evolved but remains a vital part of local culture.Public speaking skills are greatly enhanced through theater participation.Dinner theaters have declined significantly since their peak in the 80s.Safety protocols are crucial in the pool industry to prevent accidents.Pool inspections require thorough knowledge and attention to detail.Insurance is essential for pool professionals to mitigate risks.Balancing work and personal life is important for overall well-being.Engaging in hobbies outside of work can lead to a more fulfilling life.The pool industry faces unique challenges that require adaptability and knowledge.Sound Bites"Theater is my love.""I've been in over 700 productions.""Dinner theaters were big in the 80s."Chapters00:00Theater as a Lifelong Passion02:41Memorable Performances and Roles05:37The Evolution of Community Theater08:29Theater vs. Other Hobbies11:34The Importance of Public Speaking14:24Navigating Pool Inspections17:12Insurance Insights for Pool Professionals31:53Navigating the Challenges of Content Creation34:34The Importance of Quality in Pool Maintenance38:35Safety Protocols and Equipment Management42:13Addressing Structural Issues in Pool Design46:16Client Communication and Liability Management50:30The Evolving Landscape of the Pool Industry Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Andrea and Paulette go long on algae—the real science, the field diagnostics, and the no-nonsense remediation that actually works on a Tuesday in August when the phone won't stop ringing. Pulling from training content and field notes, they break down how to tell algae from look-alikes (metals, pollen, fine dust), why water balance and sanitizer demand dictate outcomes, and how to choose the right kill-sequence for mustard/yellow, black (cyanobacteria biofilm), green blooms, and stubborn pink slime/white water mold co-contaminations.They also reference Rudy Stankowitz's book, How to Get Rid of Swimming Pool Algae (Amazon), for deeper reading on species behavior, biofilms, and step-by-step playbooks that complement today's talk.Chapter Markers / Timestamps0:00 – Cold open: “Is it algae… or just copper?” 2:12 – Why algae wins when demand beats delivery (sanitizer kinetics 101) 6:45 – Field ID: green, mustard/yellow, black (cyanobacteria), and the “not algae” suspects 12:10 – Water balance triad: pH, TA, and CYA's impact on free chlorine efficacy 17:38 – Brushing matters: mechanical disruption vs. biofilm defenses 22:30 – The mustard/yellow protocol (when and how to go higher on FC) 27:55 – Black “algae” = cyanobacteria: surface penetration, heads vs. roots, patience game 33:20 – Filters as crime scenes: clearing, backwashing, and when to deep clean 38:05 – Phosphates: food vs. famine—when removal helps and when it's a red herring 43:00 – Borates as drift control and slime deterrent (what they can and can't do) 47:18 – AOP/UV/ozone: supplemental oxidation for heavy bather loads 52:40 – Look-alikes roundup: metals, pollen, plaster dust, and “dead algae” myths 57:15 – Off-season & startup traps: winterized pools, spring turn-ups, and biofilm seeding 1:02:10 – Rapid-response checklist you can hand to a techKey TakeawaysIdentify before you treat. Color + texture + location + “does it brush off?” beats guessing.Sanitizer effectiveness is conditional. As CYA rises, the % of active hypochlorous acid drops; dose and contact time must adjust.Mechanical + chemical wins. Aggressive brushing and good circulation expose biofilms so oxidizers can work.Mustard/yellow needs elevated FC (and whole-pool exposure for toys, nets, lights, covers).Black “algae” is cyanobacteria anchored in porous surfaces; expect repeated disruption and sustained levels—not a one-and-done.Filters tell the truth. Restore flow, deep-clean media, and fix bypass/broken laterals or you'll chase the same bloom.Phosphate control is situational. It can lower regrowth pressure but doesn't replace sanitizer.Borates steady pH and deter slime, but they're not an algaecide.Document everything. Photos, readings, doses, and filter maintenance notes protect you and speed future calls. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, the hosts discuss the busy pool season, emphasizing the importance of regular maintenance to prevent costly clean-ups. They delve into the hiring process, sharing insights on training staff, crafting engaging job advertisements, and the diverse career opportunities within the pool industry. The conversation also covers effective interview techniques and the significance of personal attributes in potential employees. The episode concludes with final thoughts on team dynamics and the importance of flexibility in hiring.takeawaysThe pool season is a busy time for maintenance and repairs.Regular pool maintenance can prevent costly clean-ups.Hiring staff during the off-season allows for better training.The pool industry offers diverse career opportunities.Crafting a fun job advertisement can attract the right candidates.Interview questions should assess personal attributes and problem-solving skills.Flexibility in hiring can help find the right fit for the team.Understanding the costs associated with staff is crucial for profitability.Team dynamics play a significant role in business success.Hiring slow and firing fast is a recommended strategy.Sound Bites"It's game on now, game on.""Pools are meant to be fun.""Hire slow, fire fast."Chapters00:00Welcome and Seasonal Insights02:41Staffing Strategies for the Busy Season05:27Hiring and Training New Employees08:11Crafting Effective Job Advertisements10:59The Pool Industry as a Career Path13:44Interview Techniques and Candidate Evaluation16:11The Importance of Personality in Hiring19:04Navigating Employee Experience vs. Potential21:42Legal Considerations in Hiring24:15Creating a Positive Work Environment26:51Conclusion and Final Thoughts Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this engaging conversation, Rudy Stankowitz interviews Ron DeLoux from Big Blue Pool Service, exploring the evolution of the pool service industry, the importance of customer relationships, and the future of pool technology. Ron shares his insights on the shift from repair to replacement, the significance of pool chemistry, and the challenges faced by newcomers in the business. He emphasizes the value of education, mentorship, and community support, while also reflecting on the impact of natural disasters on pool services. The discussion concludes with Ron's advice for enjoying the work and maintaining a positive attitude in the industry.takeawaysThe pool service industry has evolved significantly over the years.Education and continuous learning are crucial for success in the pool business.Customer relationships can be challenging but are essential for growth.Pool chemistry knowledge is becoming increasingly important.The shift from repair to replacement is a notable trend in the industry.Natural disasters can have a profound impact on pool services.Mentorship and community support play a vital role in professional development.Technology is changing the way pool services operate.Enjoying your work and maintaining a positive attitude is key.Newcomers should focus on building relationships and gaining knowledge.Sound Bites"Pool chemistry is gonna be big.""Education is key for newcomers.""Enjoy what you do. Have a laugh."Chapters00:00Welcome to San Diego: A Beautiful Introduction07:30The Evolution of the Pool Service Industry10:47The Future of Pool Repairs and Robotics12:37The Importance of Pool Chemistry17:36Navigating Challenges in Pool Maintenance22:51Lessons Learned in Pool Repair25:03Hands-On Learning and Individual Approaches26:13Overcoming Challenges and Building Confidence27:11Understanding Customer Needs28:45Mentorship and Impact on Others31:32Resilience in the Face of Adversity31:43Dealing with Natural Disasters33:39Survival Guide for Newcomers34:49Handling Mistakes in the Field35:57Attention to Detail in Pool Maintenance36:25Advice for Future Generations37:14The Importance of Enjoying Your Work Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Keywordspool industry, CPO, instructor assessment, education, teaching skills, PHTA, pool classes, water chemistry, instructor program, professional developmentSummaryIn this episode of the Talking Pools podcast, Wayne discusses his experiences and insights from being a member of the PHA Instructor Assessment Committee. He shares stories from a recent instructor class, the assessment process for potential instructors, and the importance of teaching skills in the pool industry. Wayne also highlights the broader educational opportunities available in the industry and encourages listeners to consider becoming instructors themselves.TakeawaysWayne has been on the PHA Instructor Assessment Committee for 18 years.The instructor assessment process is rigorous and takes time.Teaching CPO classes requires strong communication skills.The assessment process is mentally intensive for proctors.There are various educational programs available in the pool industry.Sound bites"It's an involved process to become an instructor.""Teaching is mentally intensive but worthwhile.""Consider looking into the instructor program."Chapters00:00 Introduction and Overview01:15 Insights from the Instructor Assessment Committee06:15 Class Structure and Assessment Process08:50 Opportunities for CPO Instructors16:22 The Importance of Education in the Pool Industry Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Got mystery stains, teal-tinted water, or customers blaming your chlorine for their new “seafoam highlights”? Andrea and Paulette dive into high metal levels in pools—where they come from (source water, corrosion, “helpful” copper products), how to confirm what you're dealing with (iron vs. copper vs. manganese), and the smartest ways to treat the water and the stain without turning the pool into a chemistry crime scene. Real talk, step-by-step protocols, and the dos/don'ts that save callbacks.Chapter Markers00:00 – Cold Open: “No, chlorine didn't dye your hair green.”02:10 – Metal 101: Iron, copper, manganese—how they look, act, and stain07:45 – Where They Come From: Source water, heaters, low-pH corrosion, old copper algaecides12:30 – Testing That Doesn't Lie: Spot tests, stain ID, metal test kits, source-water pulls16:20 – Immediate Triage: When water is tinted vs. when you have bonded stains20:15 – Stain-Lift Playbook: Ascorbic/citric protocols that actually work25:50 – Sequestrants & Chelants: HEDP/ATMP, maintenance dosing, timing with chlorine30:10 – Actual Removal: Partial drain/replace, prefilters, metal capture media, poly-fill hacks34:30 – Prevention Clinic: LSI balance, anodes, heater protection, product choices39:00 – Rapid-Fire Q&A & TakeawaysKey Symptoms & What They Usually MeanBrown/tea stains or yellowing: Often iron; may cloud when pH rises or after superchlorinationTurquoise/black smudges; blonde hair turning green: Usually copper; often tied to low pH/heater corrosion or copper algaecidesBlack/grey/purple blotches: Possible manganese; shows up in well water regionsTesting & Identification (Fast & Reliable)Pull a source-water sample (hose bib before softener) to see what you're adding every fill/top-off.Use metal test kits (iron/copper/manganese) and stain ID tests (vitamin C for iron, etc.).Verify pH & LSI first—metals love to fall out when pH/alk/CH swing.If a heater is present and copper is high, inspect for low pH corrosion and flow/erosion issues. Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!Keywordsspa maintenance, water treatment, sanitization, pool care, spa treatments, bromine, chlorine, water balance, spa technology, pool serviceTakeawaysSummer is approaching, and clients have varying perceptions of swimming temperatures.Spa maintenance requires more frequent attention than regular pools due to their smaller size and higher usage.Educating staff in front of customers can undermine trust; it's better to do it privately.CO2 gas in carbonated drink bottles can affect water testing accuracy.Spas can have a high bathylode, equivalent to many more people in a pool.Regular servicing of spas is crucial to maintain water quality.Secondary sanitizers like UV and ozone can enhance spa water treatment.Hydrogen peroxide can be an effective sanitizer in domestic spas but not in commercial settings.Replacing spa water regularly can be more cost-effective than treating contaminated water.Understanding the chemistry of sanitizers is essential for effective spa maintenance.SummaryIn this conversation, the hosts discuss the nuances of spa maintenance, emphasizing the importance of regular servicing and the unique challenges posed by smaller bodies of water. They explore various sanitization methods, including bromine and chlorine, and highlight the significance of educating staff on water chemistry. The discussion also touches on innovations in spa care and the necessity of replacing spa water to maintain optimal conditions.Sound bites"Secondary sanitizers can enhance spa water treatment.""Understanding the chemistry of sanitizers is essential.""Replacing spa water regularly can be more cost-effective."Chapters00:00 Introduction and Seasonal Changes29:46 Understanding Spa Treatments and Maintenance39:54 Sanitization Methods for Spas50:31 Innovations in Spa Care and Closing Thoughts Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!In this episode of the Talking Pools podcast, Rudy interviews Rich Gallo, founder and CEO of Pure Swim. Rich shares his journey from growing up in a family of pool professionals to establishing a successful concierge-level pool service in Los Angeles. He discusses the importance of mentorship, the impact of fatherhood on his business philosophy, and the lessons learned from mistakes in customer relationships. Rich emphasizes the significance of building a team with purpose, innovative service models, and the law of reciprocity in business. He concludes with reflections on the challenges of entrepreneurship and the importance of having fun in life.takeawaysRich Gallo is the founder of Pure Swim, a premium pool service company.He emphasizes the importance of mentorship and investing in people.Fatherhood significantly influenced his approach to business and team building.Mistakes in customer relationships can lead to valuable lessons.Innovative service models can enhance customer satisfaction and team morale.The law of reciprocity is a key principle in Rich's business philosophy.Building a team with purpose leads to better outcomes for everyone involved.Navigating challenges in the pool service industry requires adaptability and resilience.Rich believes in creating opportunities for his employees to grow and succeed.Having fun and enjoying the journey is essential in life and business.Sound Bites"It's an art form.""You gotta pay that guy.""I teach him the law of reciprocity."Chapters00:00Introduction to Rich Gallo and Pure Swim04:50Early Memories and Family Influence12:12The Impact of Fatherhood on Business17:12Building a Team with Purpose22:10Navigating Pricing Challenges in the Industry26:03Building a Strong Team Culture31:41Recognizing and Nurturing Talent37:12The Importance of Giving Back41:25Lessons from the Apprenticeship Program43:15Starting from Scratch: Key Habits for Success44:13Sustaining Passion in the Pool Business47:09The Law of Reciprocity and Its Impact Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!This week, Wayne and Steve are diving deep into the kind of stuff that separates pros from pretenders — communication, integrity, and the responsibility of owning your mistakes. Whether it's a misread water test, a filter left in bypass, or a promise made too quickly, these two veterans talk about what it means to stand behind your word, make things right, and protect your reputation even when it costs you.They share stories from the field where honesty cost them money — but saved their business. From awkward client conversations to handling internal slip-ups with your team, this episode gets real about accountability in the pool industry. Wayne breaks down how transparency builds long-term trust, while Steve reminds us that good communication isn't just about talking — it's about listening, learning, and following through.If you've ever faced that gut-punch moment when something went wrong and you had to decide between excuses and integrity, this episode is your reminder that character pays dividends in the long run.Takeaways:The difference between excuses and explanations.How to communicate mistakes without losing client trust.Why integrity isn't negotiable in business.Real stories of taking a loss to make things right — and why it mattered. #TalkingPoolsPodcast #PoolPros #IntegrityMatters #CommunicationIsKey #OwnYourMistakes #PoolServiceLife #WayneAndSteve #BeGoodBeSafe Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Text us a pool question!If you thought pool care was boring, you clearly haven't heard Sarah break it down. This week she dives headfirst into the bubbling, backwashing, beautifully chaotic world of pool chemistry — with zero filters and a full cup of caffeine. It's educational, hilarious, slightly unhinged, and 100% Sarah.She's here to make sure you understand what's really happening in that pool water — why your readings are off, why “shock” isn't a personality type, and why that weird smell isn't chlorine, it's your own bad decisions dissolving in the deep end.In this episode, Sarah covers:Why every pool pro needs to stop treating “chlorine” and “shock” like they're two different life forms.The real deal behind oxidation, sanitation, and why ORP is the pool's version of a mood ring.Test kit interferences that'll make you question your career choices.How pH, alkalinity, and sanitizer all play together (and what happens when they don't).The customer who swore their pool “cleaned itself” — and how that went.Her completely rational rage against people who eyeball chemical doses “by vibe.”Top Sarah-isms from this episode:“If your pool smells like a YMCA locker room, congratulations — you've just invented chloramines!”“It's called a test kit, not a guess kit. Stop pretending you're psychic.”“ORP doesn't measure how much you care, but it definitely shows when you don't.”“Shock is chlorine. Chlorine is shock. It's not algebra, it's pool school — and apparently, I'm the principal now.”“If I had a dollar for every time someone said ‘it looks clear so it's clean,' I'd retire and buy a pool with a lifeguard who never argues with me.”Why you'll love it: This episode is like sitting in chemistry class if your teacher had road rage and a sense of humor. Sarah explains the science in plain English — then yells about it until you'll never forget it again. Equal parts entertainment and education, it's a masterclass in chlorine and chaos.Episode Highlights: