Podcasts about Visio

Témoignage consommateur de Vanessa C., interviewée par Laurence lors d'un échange en Visio le 18 avril 2025.----  Vanessa, 36 ans, gendarme et maman de deux enfants, a connu Kriss-Laure dès l'enfance grâce à sa maman. Mais c'est après ses grossesses - et plus récemment après une rupture difficile - qu'elle décide de reprendre le programme sérieusement, avec un objectif clair : perdre du poids, retrouver confiance et reprendre sa vie en main.Grâce à deux repas Kriss-Laure par jour et au Tonic, elle a perdu 6 kg en 8 semaines (et déjà 2 tailles de pantalon !), tout en retrouvant forme, moral et motivation pour faire du sport, malgré un métier physique. Elle témoigne aussi de l'évolution de son fils de 13 ans, grand sportif, qui l'accompagne dans cette dynamique avec des résultats visibles.Au-delà de la perte de poids, Vanessa souligne l'impact de Kriss-Laure sur sa santé globale, son équilibre émotionnel, sa peau, son bien-être… et son regard sur elle-même. Aujourd'hui, elle se sent belle, épanouie, fière de son corps et de sa nouvelle énergie. Un témoignage authentique, positif, inspirant, à écouter absolument.

Témoignage consommateur de Stéphane L., interviewé par Eric lors d'une Visio le 06 mars 2025.----  Quand Nathalie démarre Kriss-Laure pour perdre du poids, Stéphane, son mari, l'accompagne sans vraiment se sentir concerné. Mais un déménagement, des repas à l'hôtel, l'envie de se simplifier la vie… et voilà Stéphane qui adopte à son tour les produits !Résultat ? 8 kg perdus, un confort retrouvé à vélo, mais surtout… la surprise de voir sa tension se réguler naturellement et de pouvoir arrêter son traitement. Mieux encore ? Fin des reflux gastriques et des nuits entrecoupées, énergie retrouvée, cœur rééduqué après un Covid sans rechute.Un témoignage sincère, précis, d'un homme qui ne cherchait pas à changer… mais qui a découvert bien plus qu'une perte de poids : un véritable équilibre de vie. Aujourd'hui, convaincu, il choisit à son tour de témoigner, après avoir été inspiré par les podcasts Kriss-Laure qui l'ont aidé dans son propre parcours.Un exemple fort pour toutes celles et ceux qui doutent, hésitent… et pourraient, eux aussi, avoir tout à y gagner

Témoignage consommateur de Julie B., interviewée par Eric lors d'une Visio le 07 avril 2025.----  Julie, 36 ans, technicienne spa bien-être passionnée de santé naturelle, lutte depuis 2009 contre une fatigue chronique installée après une mononucléose. Malgré une hygiène de vie irréprochable, l'épuisement persiste… Tenace. Alourdissant encore son quotidien de jeune maman et les nuits hachées qui vont avec.Jusqu'au jour où elle découvre Kriss-Laure. Un peu sceptique au départ, elle se laisse tenter. Et là, tout change. Peu à peu, elle retrouve l'énergie, la clarté, la patience… et la joie de vivre. Une transformation douce, mais profonde. Durable.Aujourd'hui, Julie a retrouvé un équilibre et une vitalité qu'elle n'osait plus espérer. Elle vit pleinement sa maternité, solide, apaisée, rayonnante !Un témoignage fort, sincère, inspirant, pour toutes celles et ceux qui cherchent une solution vraie à une fatigue installée.----Gammes consommées : Entremets, Mon Smart Repas, Tonic, Barres gourmandes, Barres Nutri-Tonic.----Inscrivez-vous pour suivre nos prochains webinaires✨ : https://kriss-laure.com/pages/agendaHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Témoignage consommateur de Margot B., interviewée par Eric lors d'une Visio le 28 mars 2025.----  À 17 ans, Margot ne prenait plus de petit-déjeuner. Ballonnements, fatigue dès 10h, grignotages incontrôlés… jusqu'à ce que sa mère lui glisse une idée : tester Kriss-Laure ! Rapidement, elle décide d'intégrer deux repas Kriss-Laure à ses journées, retrouve de l'énergie, oublie les fringales et… dit adieu aux coups de mou. Depuis ? Elle n'a jamais arrêté !Études exigeantes, vie d'étudiante à petit budget, rythme de prof des écoles non-stop… Kriss-Laure est devenu son allié du quotidien. Moins de cuisine, moins de courses, plus de temps, plus de vitalité. Margot a aussi traversé les années sans prise de poids, sans carences, avec une régulation hormonale naturelle. Même son mari, conquis après quelques km de vélo, a rejoint l'aventure.Un témoignage sincère, drôle et percutant d'une jeune femme qui a intégré Kriss-Laure à sa vie sans jamais regarder en arrière. Un message fort à celles et ceux qui veulent simplifier leur quotidien, tout en prenant soin de leur corps, de leur énergie, et de leur équilibre.----Gammes consommées : Entremets, Potages, Tonic, Krissport.----Inscrivez-vous pour suivre nos prochains webinaires✨ : https://kriss-laure.com/pages/agendaHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

✨ Nettisivut helposti: https://virtula.fi Miltä ilmailun tulevaisuus näyttää ja miten rakennetaan menestyvä ja kasvava startup-yritys? Studiossa Lyggin perustaja ja toimitusjohtaja Roope Kekäläinen. Jakso on kuvattu 27.2.2024. ⌚ AIKALEIMAT (0:00) "Kotisohvalta lentäminen" (2:01) Halpalentoyhtiöt (4:48) Lygg (15:50) Markkinapaikka (24:50) Suomi (27:08) Miljardin sopimus (31:30) Startupin perustaminen 47:45) Sijoittajat (56:40) Raportointi ja virheet (1:00:29) Rekrytointi (1:10:07) Pivot (1:14:35) Yrittäjyys (1:19:21) Päätökset (1:23:21) Kasvu (1:28:29) Fokus (1:32:13) Priorisointi (1:34:19) Alusta (1:46:48) Visio (1:48:12) Ilmailu (1:53:11) Hybriditeknologia (1:59:46) Ympäristöystävällisyys 2:08:39) Akut (2:10:10) Power-to-X (2:15:54) CO-päästöt (2:18:41) Isot lentoyhtiöt (2:21:30) Roadmap (2:34:13) Pienet lentokentät

Témoignage consommateur de Clément D., interviewé par Eric lors d'une Visio le 20 mars 2025.----  Clément n'avait que 10 ans… et déjà un vrai problème de surpoids. Le sucre, le grignotage, le mal-être de ne pas se sentir comme les autres enfants : il a connu tout ça bien trop tôt.Ses parents, déjà consommateurs des produits Kriss-Laure à l'époque, lui proposent d'essayer à son tour. Et malgré son jeune âge, Clément prend une décision rare : commencer un programme Kriss-Laure, avec un repas le matin et un autre le soir.Résultat ? 7 kg et 7 cm de tour de taille perdus en 2 mois… mais surtout, un nouveau regard sur lui-même.Dix-sept ans plus tard, il n'a jamais arrêté. Aujourd'hui salarié agricole passionné, Clément continue de consommer Kriss-Laure au quotidien : Entremets le matin, Tonic pour l'énergie. Il a trouvé un équilibre durable, une silhouette stable, et surtout une santé de fer.Avec humour, sincérité et lucidité, Clément adresse un message fort aux jeunes et à leurs parents : Oui, on peut choisir d'être bien dans son corps… même à 10 ans.----Gammes consommées : Entremets, Tonic, Repas Idée Délice, Barres Gourmandes, Barres Nutri-Tonic.----Inscrivez-vous pour suivre nos prochains webinaires✨ : https://kriss-laure.com/pages/agendaHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Alors qu'elle revient sur le devant de la scène avec l'EP "Cachée", Jessie s'est livrée à une interview haute en couleur. Fidèle à elle-même, on y retrouve l'artiste attachante et passionnée qu'on avait découverte dans la 4ème saison de "Popstars" en 2007

Témoignage consommateur d'Eloïse M., interviewée par Eric lors d'une Visio le 04 mars 2025.----  Éloïse, 23 ans, étudiante en management de projets et femme sportive, partage un témoignage vibrant et sincère. Fille d'agriculteurs et baignée depuis l'enfance dans l'univers Kriss-Laure, elle n'a jamais connu une vie sans cette alimentation bien-être.De la Mayenne à Paris, en passant par ses années d'études à Nantes et Lille, Kriss-Laure a toujours fait partie de son quotidien. Pourquoi ? Parce que c'est pratique, équilibré, économique et engagé. Éloïse nous explique comment cette alimentation lui a permis de rester en forme, de gérer ses journées bien remplies, de pratiquer le sport avec énergie et d'adopter une démarche écoresponsable, tout en conservant une vraie liberté alimentaire.Engagée, végétarienne, bien dans son corps, bien dans sa tête, Éloïse veut aujourd'hui transmettre, démystifier et inspirer d'autres jeunes à repenser leur assiette et leur rapport à l'alimentation.Un témoignage lumineux et accessible, pour tous ceux qui cherchent une solution saine, durable et gourmande, sans tomber dans les extrêmes

Témoignage consommateur d'Alain B., interviewé par Eric lors d'une Visio le 27 Février 2025.----  Pendant plusieurs années après son opération d'une tumeur cérébrale, Alain ressentait une fatigue persistante et un manque d'énergie qui limitaient son quotidien. Malgré tout, il continuait à avancer, cherchant des solutions pour améliorer son bien-être.C'est son épouse Valérie qui découvre Kriss-Laure en premier. Curieux mais sceptique, Alain observe son expérience sans imaginer que cette alimentation pourrait aussi lui apporter tant de bienfaits.Un jour, lors d'une rencontre Kriss-Laure, il est marqué par les nombreux témoignages de personnes ayant retrouvé vitalité et confort de vie. Déjà consommateur du Tonic pour son énergie, il décide d'adopter les produits de façon plus régulière. Peu à peu, il retrouve un regain de forme, une meilleure récupération, et même son rhume des foins disparaît après des années d'allergie.Depuis, Alain et Valérie partagent avec enthousiasme leur expérience et accompagnent ceux qui souhaitent, eux aussi, retrouver bien-être et équilibre. Pour Alain, l'énergie retrouvée ouvre de nouvelles perspectives, et il en a fait la plus belle des démonstrations : en juillet 2024, il a gravi le Kilimandjaro avec Valérie ! ----Gammes consommées : Entremets, Repas Idée Délice, Tonic----Inscrivez-vous pour suivre nos prochains webinaires✨ : https://kriss-laure.com/pages/agendaHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Zingen in een koor is leuk, en veel mensen beleven er plezier aan. Als je weinig of niets ziet, kan zingen bovendien een toegankelijke hobby zijn. Je hebt tenslotte alleen je stem nodig. Samen zingen met anderen maakt het nog leuker! Toch kunnen er ook enkele uitdagingen zijn:Hoe lees je de bladmuziek? Hoe maak je je de muziek eigen?Waar kun je het beste staan in het koor? Wat doe je als je de dirigent niet goed kunt zien? Hoe kunnen anderen jou het beste helpen?Tips, uitleg en ervaringenIn dit webinar bespreken we allerlei vragen rondom koorzingen. Naast tips en uitleg van Visio-professional Jorien Habing (muziektherapeut) komen ook ervaringsdeskundigen aan het woord. Bekijk of beluister dit webinar en laat je inspireren om te gaan zingen.

Tienes que tener muy muy clara tu posición en Dios, que eres su hijo y como su hijo eres heredero de sus riquezas en gloria. ¡Disfruta de esta enseñanza!

Aujourd'hui, on parle d'un appel vidéo entre deux smartphones dont le relais a été effectué… depuis l'espace !Oui, l'opérateur de télécommunication américain AT&T et la société AST SpaceMobile ont réussi à passer un appel vidéo en utilisant un simple smartphone, et ce grâce à un satellite.Et cette avancée technologique pourrait bien changer la donne en matière de connectivité mobile.Le smartphone a tout simplement reconnu le satellite comme un réseau mobilePremièrement, cette prouesse technique repose sur les satellites BlueBird d'AST SpaceMobile, lancés en septembre 2024. L'appel vidéo a été passé depuis le Texas avec une application WhatsApp classique. Le smartphone a tout simplement reconnu le satellite comme un réseau mobile ordinaire. Vous avez bien entendu ! Aucun matériel spécifique n'a été utilisé, et il n'y a pas eu d'adaptation logicielle particulière pour réaliser cette petite prouesse.Et dans le ciel, les satellites de la société fonctionnent ensemble pour orienter et modeler électroniquement les faisceaux de communication sans fil. Il s'agit en gros de la même technologie que celle utilisée dans les tours de téléphonie cellulaire, mais dans l'espace.Mais la société reste assez discrète sur son savoir faire. "Nous utilisons une technologie brevetée pour fournir des connexions transparentes à partir de presque n'importe quel endroit" résume AST SpaceMobile.Une couverture réseau bien plus étendueDeuxièmement, cette avancée ouvre la voie à une couverture réseau bien plus étendue.Aujourd'hui, même les meilleurs opérateurs mobiles laissent derrière eux des zones blanches. Où ça ? Et bien là où les antennes terrestres ne peuvent pas être installées, pour des raisons techniques, ou bien sûr de retour sur investissement.Avec ce type de connexion satellite, il donc devient envisageable de couvrir ces zones, qu'il s'agisse de régions isolées ou de lieux touchés par des catastrophes naturelles. Il s'agit donc d'un véritable atout pour les communications d'urgence.Aller vers 120 mégabits par secondeEnfin, ce n'est qu'un début. AST SpaceMobile prévoit de lancer des satellites encore plus performants, capables d'offrir des débits allant jusqu'à 120 mégabits par seconde.De plus, plusieurs opérateurs, dont Orange en France, s'intéressent de près à cette technologie.À terme, on pourrait voir arriver un service commercial qui permettrait aux utilisateurs d'accéder à un réseau satellite directement depuis leur smartphone, et ce sans passer par un équipement spécialisé.Le ZD Tech est sur toutes les plateformes de podcast ! Abonnez-vous !Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Témoignage consommateur de Céline C., interviewée par Eric lors d'une Visio le 17 Février 2025.----  Céline, fleuriste passionnée et entrepreneure, a longtemps souffert d'une rectocolite hémorragique sévère, une maladie inflammatoire de l'intestin qui a bouleversé sa vie pendant plus de 11 ans. Entre traitements lourds, douleurs insupportables et une perte de poids extrême, elle voyait son état empirer malgré ses efforts. Alors qu'une intervention chirurgicale semblait inévitable, elle commence Kriss-Laure en 2018, grâce à un ami. Elle tente l'expérience… et en seulement quelques semaines, son état de santé s'améliore radicalement. En quelques mois, elle retrouve une énergie incroyable, reprend du poids et son gastro-entérologue valide l'arrêt total de ses traitements médicaux. Aujourd'hui, Céline vit pleinement, mange de tout, profite des plaisirs de la vie et partage son témoignage avec une infinie gratitude. Un parcours inspirant qui montre à quel point une alimentation adaptée peut changer une vie.----Gammes consommées : Entremets, Tonic----Inscrivez-vous pour suivre nos prochains webinaires✨ : https://kriss-laure.com/pages/agendaHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Be My Eyes is een app die mensen die weinig of niets zien helpt met het beschrijven of voorlezen van van brieven, folders, objecten en andere zaken die je in het dagelijks leven tegenkomt. Met de app kun je brieven, menukaarten of andere tekst laten voorlezen. Ook kun je een foto maken en die laten beschrijven. Daarna kun je ook nog vragen stellen, zodat je meer details krijgt over wat er op de afbeelding staat. Ook foto's die je via WhatsApp of e-mail krijgt, een weerkaart of een product van een webwinkel.kun je laten omschrijven met Be My Eyes.In deze podcast vertelt Stefan Laureijssen van Visio hoe al deze functies werken en hoe ze je kunnen helpen in het dagelijks leven.Tip:Lees ook het bijbehorende artikel op het Visio Kennisportaal: https://kennisportaal.visio.org/documenten/laat-be-my-eyes-je-ogen-zijn/Heb je nog vragen?Mail naar ⁠kennisportaal@visio.org⁠,of bel ⁠088 585 56 66⁠Meer artikelen, video's en podcasts vind je op ⁠kennisportaal.visio.org⁠ Koninklijke Visio expertisecentrum voor slechtziende en blinde mensen⁠www.visio.org⁠  

Témoignage consommateur de Marie G., interviewée par Eric lors d'une Visio le 18 Février 2025.----  Fatigue, stress, manque de concentration ? Marie, 19 ans, étudiante en médecine, partage son secret pour tenir un rythme intense sans épuisement !Depuis son adolescence, elle utilise les produits Kriss-Laure pour gérer son asthme, ses douleurs menstruelles et renforcer son énergie. Mais c'est en première année de médecine, face à des journées marathon (5h30 - 20h), qu'elle comprend l'impact réel de ce qu'elle appelle sa "potion magique".Grâce aux repas Kriss-Laure et au Tonic, elle évite la fatigue extrême, garde une concentration optimale et booste son système immunitaire en période de stress intense. Fini le manque de sommeil et les coups de mou : elle tient le cap avec sérénité !Aujourd'hui, Marie veut faire passer un message aux étudiants, comme elle : "Ne laissez pas le stress ou la fatigue vous empêcher d'atteindre vos objectifs. Il existe des solutions !"----Gammes consommées : Entremets, Potages, Tonic, IMMUNi-T.----Inscrivez-vous pour suivre nos prochains webinaires✨ : https://kriss-laure.com/pages/agendaHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Témoignage consommateur de Valérie C.G., interviewée par Eric lors d'une Visio le 20 Février 2025.---Valérie, 56 ans, est auxiliaire de vie, pétillante et pleine d'énergie… mais il y a quelques mois, elle était à bout ! Son corps lui envoyait des signaux d'alerte : impossible de prendre son petit-déjeuner, des crampes nocturnes insupportables, des bouffées de chaleur, une fatigue écrasante… et ces 10 kilos en trop qui la ralentissaient.Puis tout a changé ! Invitée à dîner chez des amis, elle découvre Kriss-Laure… et c'est une évidence : c'est pour elle ! Dès les premiers jours, fini les nausées, plus aucune sensation de faim, une digestion parfaite. En quelques semaines, son corps se transforme sans effort : 10 kg envolés, plus de crampes, plus de bouffées de chaleur, et surtout… un regain d'énergie incroyable !Aujourd'hui, Kriss-Laure est devenu "la cerise sur le gâteau de sa vie". Valérie ne regrette qu'une seule chose : ne pas avoir connu ces produits plus tôt !Comme elle le dit si bien : "Il n'y a pas de hasard. Si vous êtes ici, c'est que c'est le moment pour vous. Foncez !"----Gammes Consommées : Entremets, Tonic, repas Idée Délice----Inscrivez-vous pour suivre notre prochain webinaire "Enfin dire stop à la reprise de poids", le lundi 03/03/2025 à 20h : https://streamyard.com/watch/8XzBAH8E4QiXHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Kan je blind of slechtziend nog steeds haken? In dit inspirerende webinar ‘Blindelings haken' deelt Edith Rokers haar persoonlijke verhaal. Edith, zelf blind en een ervaren haakster, legt uit hoe haken mogelijk is zonder zicht en geeft praktische tips.Daarnaast vertellen Melanie Spenkelink (revalidatietherapeut handvaardigheid en textiel) en Carlijn Blom (beeldend therapeut) van Visio hoe zij kunnen helpen bij het oppakken van haken of andere handwerktechnieken.Bekijk of beluister dit webinar en laat je inspireren om (weer) creatief aan de slag te gaan.

Bienvenue sur Happy Work Express, le podcast quotidien qui vous livre des chiffres étonnants et des anecdotes sur le monde du travail en quelques minutes. Happy Work Express est une version quotidienne et plus courte de Happy Work, le podcast francophone audio le plus écouté sur le bien-être au travail et le management bienveillant.Que vous soyez salarié, manager ou à la tête d'une entreprise, Happy Work Express vous apporte chaque jour des informations pertinentes et surprenantes pour éclairer votre journée de travail.Chaque épisode vous offre un regard neuf sur des statistiques clés, des tendances actuelles et des faits insolites qui façonnent le monde professionnel. Être manager ou managé, ce n'est pas toujours simple... mais ces chiffres vous montreront que vous n'êtes pas seul.e.s.devenir un meilleur manager ou un meilleur managé... c'est parfois simple comme un chiffre ;-)Abonnez-vous dès maintenant et enrichissez votre quotidien avec Happy Work Express !Soutenez ce podcast http://supporter.acast.com/happy-work. Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

Témoignage consommateur de Laurence F., interviewée par Eric lors d'une Visio le 28 Janvier 2025 et lors du Webinaire Produit du 3 Février 2025.----  Laurence, infirmière de profession, n'avait jamais connu de problème de poids jusqu'en 2020, lorsqu'un burnout sévère a déclenché une fibromyalgie aiguë. Du jour au lendemain, elle s'est retrouvée incapable de bouger, dépendante et prise dans un engrenage infernal : plus elle prenait de traitements pour soulager la douleur, plus elle prenait du poids… et plus elle prenait du poids, plus les douleurs devenaient insupportables. En quatre ans, elle passe de 72 kg à 111 kg, vivant au quotidien avec une souffrance physique et mentale écrasante.Le poids, ce n'était pas qu'un chiffre sur la balance. C'était l'impossibilité de jouer avec son enfant de 10 ans, la sensation d'être prisonnière de son propre corps, l'envie d'avancer, mais l'incapacité physique de le faire.Son médecin traitant, qui avait lui-même essayé les produits Kriss-Laure, lui en parle à trois reprises avant qu'elle ose enfin franchir le pas. Elle hésitait, elle avait peur : peur de l'échec, peur d'une solution temporaire. Finalement, en décembre 2023, elle décide de se lancer avec son compagnon, qui souffre également d'un surpoids et de douleurs aux hanches. À deux, ils prennent cette décision comme un défi.Un mois après le début de son programme avec Kriss-Laure, Laurence a perdu 9 kg, son compagnon 13 kg. Mais plus que le poids, c'est un changement de vie : elle a retrouvé sa mobilité, plus d'énergie et de dynamisme, elle sourit et revit enfin en profitant de moments avec ses enfants.Aujourd'hui, Laurence ne se projette plus dans une vie de privation ou de restriction. Elle a adopté un nouveau mode de vie, une nouvelle façon de s'alimenter et de prendre soin d'elle. Elle n'a plus peur de l'avenir, car elle sait que cette fois, c'est pour de bon !Son message à ceux qui hésitent encore ? "Qui ne tente rien n'a rien."----Gammes consommées : Entremets, Potage, Tonic---- Inscrivez-vous pour suivre notre prochain webinaire "Enfin dire stop à la reprise de poids", le lundi 03/03/2025 à 20h : https://streamyard.com/watch/8XzBAH8E4QiXHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Témoignage consommateur de Marie-Tatiana F., interviewée par Eric lors d'une Visio le 29 Janvier 2025 et lors du Webinaire Produit du 3 Février 2025.----  Marie-Tatiana, professeure de mathématiques et maman de deux jeunes enfants, partage son incroyable transformation grâce à Kriss-Laure. En 2018, elle se sentait piégée dans un cercle vicieux : fatigue extrême, stress professionnel, alimentation chaotique et un mal-être physique grandissant. Entre trajets interminables, nuits agitées et compléments alimentaires qui ne faisaient que masquer ses problèmes, elle perdait peu à peu goût à son quotidien.Un jour, une amie l'invite à une réunion de présentation Kriss-Laure. Par politesse, elle accepte, sans grande conviction. Mais en écoutant les témoignages, elle ressent une résonance profonde : et si cette solution pouvait réellement tout changer ? Dès le lendemain, elle applique scrupuleusement les recommandations. Rapidement, elle ressent une énergie nouvelle, un sommeil réparateur et un bien-être qu'elle n'avait pas connu depuis des années.Sa maman est la première à remarquer le changement. Puis, ses élèves...même son humour revient en classe ! Marie-Tatiana comprend alors que ce n'était pas son métier qui posait problème, mais son hygiène de vie. En quelques mois, elle retrouve la pleine possession de ses capacités et une sérénité qui impacte toute sa vie.Sept ans plus tard, elle n'a plus besoin de compléments alimentaires. Son poids est stable, ses douleurs ont disparu et son quotidien est fluide. Après avoir longtemps gardé son secret, elle décide aujourd'hui de témoigner pour inspirer ceux qui, comme elle, cherchent une solution durable.----Gammes consommées : Entremets, Potage, Tonic---- Inscrivez-vous pour suivre notre prochain webinaire "Enfin dire stop à la reprise de poids", le lundi 03/03/2025 à 20h : https://streamyard.com/watch/8XzBAH8E4QiXHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Témoignage consommateur de Pierre B., interviewé par Eric lors d'une Visio le 10 Janvier 2025.----  Pierre utilise les produits Kriss-Laure pour maintenir un équilibre alimentaire, soutenir sa vitalité et optimiser ses performances.Familiarisé avec Kriss-Laure depuis environ 15 ans, ce sportif a été sensibilisé à la nutrition dès son plus jeune âge, grâce à ses parents distributeurs des produits. Littéralement "baigné" dans cet univers, il n'a jamais douté de leur efficacité et les a intégrés naturellement à son quotidien.Pierre commence ses journées avec un repas Kriss-Laure et adapte sa consommation à ses besoins, en prenant parfois deux repas par jour. La boisson Tonic est son alliée quotidienne, tandis que la boisson Krissport lui permet de pratiquer des sports intensifs en toute confiance.Cet échange met en lumière une perspective unique : pour Pierre, il ne s'agit pas de "pourquoi continuer", mais bien de "pourquoi arrêter", tant les produits contribuent à son bien-être.----Gammes consommées : Entremets, Tonic, Krissport---- Inscrivez-vous pour suivre notre prochain webinaire "Enfin dire stop à la reprise de poids", le lundi 03/02/2025 à 20h : https://streamyard.com/watch/xSWa8B4YttwfHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler explores the best business mapping tools and techniques to optimize workflows and drive continuous improvement. Dave unpacks the key differences between process mapping and value stream mapping, highlighting their unique purposes and benefits. Whether you're looking to streamline operations, improve quality, or increase collaboration, this episode offers actionable insights and practical tools to get started. What You'll Discover: The difference between process mapping and value stream mapping, and when to use each. Why starting with manual tools like sticky notes and legal pads can lead to better results. How mapping activities facilitate collaboration and uncover hidden inefficiencies. Recommended software tools, including Lucidchart and Visio, for collaborative mapping. Practical tips for leveraging business mapping tools in small businesses. Why the collective brainpower of your team is critical for successful process improvement.

In this special mid-week podcast, brought to you by Escape Fitness, we delve into the strategies that amplify a gym's digital presence and drive real business results with today's guest, Dennis Yu, one of the world's foremost authorities on leveraging digital marketing for success. Here, Dennis shares his decades of expertise, delivering actionable insights on how gyms can build stronger community connections by collecting, curating, and sharing hyper-localized digital content. Whether you're a gym owner or operator, this conversation is packed with invaluable advice to attract more members and deepen engagement with local populations. Dennis Yu is the Chief Technology Officer at BlitzMetrics and co-author of the best-selling book The Definitive Guide to TikTok Ads. A seasoned international speaker, Dennis has presented in over 20 countries and worked with iconic brands like Nike, Red Bull, and the Golden State Warriors. His insights have been featured in CNN, The Wall Street Journal, The Washington Post, NPR, and The Los Angeles Times. He also holds a Bachelor's degree in Finance from Southern Methodist University and a degree in Economics from the London School of Economics. In this Episode, we discuss: The ‘hidden' data-value that led to the multi-billion dollar sale of Visio to Walmart. The ‘dollar a day' marketing strategy. Google and YouTube as social media networks. Reviews and recommendations – do they deliver value? Hacks to encourage member reviews. Setting up Google Pages for success. Localization and personalization - the key to online visibility. Successfully organizing content across multiple social media platforms. Engagement and content strategy. Traditional marketing vs. digital marketing – which works best? The power of micro podcasts. ====================================================== Subscribe to our YouTube channel and turn on your notifications so you never miss a new video when it's published: https://www.youtube.com/user/EscapeFitness Shop gym equipment: https://escapefitness.com/shop View our full catalog: https://escapefitness.com/support/catalog (US) https://escapefitness.com/support/catalogue (UK)  ====================================================== Facebook: https://www.facebook.com/Escapefitness Instagram: https://www.instagram.com/escapefitness Twitter: https://www.twitter.com/escapefitness LinkedIn: https://www.linkedin.com/company/escapefitness/   0:00       Intro 0:29       The ‘hidden' data-value that led to the multi-billion dollar sale of Visio to Walmart 1:12       Using hardware as the gateway to data collection 2:21       Explaining the ‘dollar a day' marketing strategy 7:10       Google and YouTube as social media networks 8:15       How influential are posted reviews and recommendations? 10:55    Hacks that encourage members to post reviews 13:06    Setting up Google Pages for success 18:06    Signals Google loves - localization and personalization 19:09    Organizing online information for optimal effect 25:17    How to organize content across multiple social media platforms  27:27    Engagement and content strategy 33:29    Traditional marketing vs. digital marketing – which works best? 34:49    The power of micro podcasts

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

I want to hear your thoughts about the show and this episode. Text us here...In this lively episode, Julie DeLucca-Collins welcomes Steve Gamlin, affectionately known as the "motivational firewood guy." Together, they explore personal development, motivation, and the power of visualization and humor in coaching. Steve shares his inspiring journey from radio and comedy to becoming a motivational speaker, emphasizing the importance of reconnecting with one's goals. They discuss practical strategies like the "20-minute focus" and the impact of small acts of kindness. This episode is a delightful blend of professional insights and friendly advice, encouraging listeners to take actionable steps toward their dreams.In this episode we talk about:Personal development and growthThe role of motivation in achieving goalsImportance of visualization in personal and professional lifeUse of humor in coaching and presentationsStrategies for reconnecting with personal visions and goalsThe interconnectedness of different life areas (e.g., health, relationships, work)Small shifts in habits leading to significant changeThe concept of "life wheel" for self-assessmentThe impact of kindness and small acts of service on community and personal fulfillmentAuthenticity and vulnerability in storytelling and public speakingCheck out my last solo episode on Embracing Growth and Giving Back. This episode is a perfect compliment to this conversation.If you are ready to see your desired outcomes in 2025, download my Free CEO Journal If you want to start a podcast, download our FREE Guide for Launching Your Podcast This is an invitation to join a supportive community of purpose-driven entrepreneurs who are creating an impact in the world.A mastermind is a community of peers who exchange ideas, provide support, and offer sound advice for running a successful business.Join the Confident YOU Mastermind now at https://goconfidentlyservices.myflodesk.com/confidentyoumastermindSupport the showOther helpful resources for you: Learn more about my Confident You Mastermind Today! Here's your Guide to Starting A Podcast in 30 days, download yours today! For more about me and what I do, check out my website. If you're looking for support to grow your business faster, be positioned as an authority in your industry, and impact the masses, schedule a call to explore if you'd be a good fit for one of my coaching programs. Thank you for listening to our podcast. Please Subscribe! Join our Facebook GroupInstagram, TikTok We love reviews! Please leave us a review.Contact us if you want to Launch, restart, or grow your podcast.

For those who manage short-term rentals, which tools and pieces of software do you use to keep things organized and running smoothly? In today's episode of the #DoorGrowShow, property management growth expert Jason Hull brings on Jacob Mueller, founder of Renjoy to talk about using technology to help manage short-term rentals. You'll Learn [01:36] The creation of Renjoy [16:55] Software and systems for STR [25:38] Building out systems using Airtable [34:20] Strategic planning systems Tweetables “One of the things that's different about short term rentals is that it's constantly changing.” “You have to be on top of your game. You can't just do the same thing you've been doing.” “It's kind of like you've got a swiss army knife or one of those multi tools, and it's not the same as having a toolbox of high quality.” “The only thing I want to share with all the property managers out there is keep on doing the hard work.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: It's kind of like you've got a swiss army knife or one of those multi tools, and it's not the same as having a toolbox of high quality. [00:00:08] Jacob: That's exactly right. To be able to have like specific specialized tools, you then have to know what you're doing to accumulate those tools and have them all talking and speaking to each other, but if you do it right, very powerful.  [00:00:21] Jason: Welcome DoorGrow Property Managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:22] Now, let's get into the show. All right. Today's guest, I'm hanging out with Jacob Mueller from Renjoy. Jacob, welcome to the DoorGrow show.  [00:01:33] Jacob: Thanks. It's a pleasure to be here. Jason.  [00:01:36] Jason: Glad to have you. So Jacob, give us a little bit of your background in maybe entrepreneurism and how you eventually got connected maybe to rentals, property management, and and then we can get into Renjoy. [00:01:51] Jacob: Sure. Well, I won't give you the full backstory. It goes all the way back to a college class I took, but I really started getting into real estate right at the perfect time, beginning of ZIRP, zero interest rate era. And I was actually a commercial broker for a little while. I did about six months of leasing and realized I did not enjoy that. [00:02:09] And so then I transitioned to a residential property management firm based out of Denver that focused on investors. When I joined them, Atlas Real Estate, they're in, I don't know, five or six states now. But when I joined them, they were only in Colorado. They managed maybe 2, 500 doors and I was kind of their regional broker in Colorado Springs, which is where I am. [00:02:30] And they are now, I think north of 10, 000 units under management and have grown tremendously on the management side. But I learned a ton from these folks. I learned how to flip property. I learned to invest in real estate. I learned a lot. And so that's kind of where my real estate investing career started. [00:02:46] That was about four or five years ago. And since then I've acquired single family homes some small multi units. And then I've also diversified in my income streams from just long term tenants to also short term tenants. And that's kind of where the story of Renjoy begins. One of my clients and I worked with, as a broker, happened to have quite a few Airbnbs, short term rentals. [00:03:09] And he was buying properties like every six months. And I was trying to figure out how is this guy, he's my age, how's this, you know, 28 year old buying so many properties so quickly back to back? So I started learning about his process and his insights into the industry. And I thought, man, this guy's got, a peg on this industry. [00:03:25] And of course, during ZIRP, Airbnbs were easy, making money was easy, everybody was doing it. And so I saw this interesting opportunity, decided to partner with this client of mine, and another client actually. And we formed Renjoy together with our own portfolio to start.  [00:03:40] Jason: Nice. Okay. So what is Renjoy?  [00:03:45] Jacob: Yeah, so Renjoy is kind of an unintended consequence. [00:03:48] It was not our plan. It's a short term rental property management business. But when we first started the company, it was just to manage our own portfolios. And people started asking us to manage theirs because short term rentals and long term rentals are complex and difficult and a lot of work. And so owners are constantly looking to handover management for these things. [00:04:09] Jason: Yeah. And that can be a challenge. You know, with those short term rentals. I mean, everything has to move quick, right? You're having to check and adjust prices every day to make sure you're getting the, you know, the best rate possible. You need to communicate like immediately all the time with all the guests and then, you know, then like you're trying to figure out how to make sure you're getting as many people through this property as possible But not getting it damaged and then maintenance stuff hasn't dealt with like super fast Or people get really frustrated and upset and so it's a difficult game and then for you know for people managing short term rentals It's almost like a cleaning talent acquisition business more than it is a property management business And so, how does Renjoy help with this stuff? [00:05:02] Jacob: Yeah. Yeah. There's so many ways we can go with this, Jason. A lot of what you were saying, you know, resonates with me. I think there's an increased complexity on the stakeholder relationships that we have as a manager. All property managers have this complexity where they have their tenant who is a stakeholder. [00:05:18] They need a tenant to pay rent. And they also need to have properties with which to have a tenant pay rent on. And so all of the property managers have this balance they have to walk between these stakeholders. They have to serve their tenants and they have to serve their landlords, their property owners. We're the same, but one of the challenges is our tenants leave us reviews. [00:05:38] Every single time they stay and so there's this increased out of, shall we say, accountability almost on how we manage our relationship with this key stakeholder, the guests that are coming to the properties, the tenants, but also the owners too. And then this all leads to the same challenges all property managers have, which is balancing meeting your tenant's requests for service, for maintenance, kind of meeting their expectations while also keeping costs as low as possible and trying to meet the owner's expectations. And you have to constantly balance that when you're thinking about maintenance and your service level agreements and how they can get impacted by the occupant versus the owner. [00:06:16] So that's one thing that's really complex. But there's a lot of things we can get into with short term rentals. We are a full service short term rental management company. This is another pretty big distinction between long term rental property managers and short term is that the suite of services provided varies quite a bit from one short term rental manager to another. [00:06:36] Not to say that long term rental managers are all the same, but generally speaking, there's a pretty similar core group of services that all long term property managers provide for their clients.  [00:06:47] Jason: Got it. So, Is Renjoy a service that those that listening that are running a property management business are you their competitor or is there a way that they can work with you or how does that work? [00:07:00] Jacob: Great question. I do not believe we're competitors. We don't do long term rental property management and we refer out for that. And so we actually kind of have a lot of good relationships with our property managers, mutual referring relationships, actually, in the markets in which we serve.  [00:07:16] Jason: So what you're saying is long term residential property managers, if they're not wanting to deal with the complexity of short term property management, is there a way they can sort of partner with you and maybe get paid? [00:07:28] Jacob: Absolutely. Yeah. We have a referral program. And for everybody who signs a contract with us, it's a thousand bucks. Easy peasy. And if the property manager happens to also be a practicing broker, we actually do work to execute exclusive right to lists in our property management agreements, which is assignable. [00:07:46] And so we just assign, should that client that you've referred to us choose to list their property, we can actually reassign that exclusive right to list back to you as the property manager slash broker.  [00:07:56] Jason: Got it. Okay. So that's an additional benefit. They can keep the real estate deals.  [00:08:00] Jacob: That's right.  [00:08:01] Jason: Got it. [00:08:03] Okay. So for those that are investors listening and, you know, we have a lot of property managers and they should be investors as well if they believe in real estate investing, right. And they're servicing people doing it. So they're probably investors as well. If their primary focus is longterm residential management, but they're wanting to, you know, get a couple of short term properties in their market, but they don't want to do short term management. And they're buying these properties. Why should they choose you to do it instead of having the side job or why do investors tend to choose you instead of doing it themselves? [00:08:38] Jacob: Yeah. That's a good question. In general, actually, Jason, what I would say is if you are depending on your life and what all you have going on in your life, generally speaking, I recommend folks who are buying their first Airbnb to run it themselves because there's just a lot of things you need to learn and understand. [00:08:55] And I actually would say the same thing about long term rentals. I would say you as the homeowner or the property owner should try to manage it yourself. Because then you understand the challenges that, you know, your property manager might face and you know what to look for in a good property manager. [00:09:09] Same thing applies for short term rental management as well. So if your listeners are looking at acquiring their first one, my recommendation is do it first of all. And then second of all, learn the ropes, do it yourself, understand the challenges and the complexities, and then go and shop around for a manager because it's expensive to switch. [00:09:28] Jason: Yeah. Yeah. So my wife and I, we got a short term rental so that we can do client events at it and stuff like this. And, and so we'll bring clients in and we'll use that and then in the like in between we'll just we'll use short term rental it and send it out for other people to use right and so, but even with this one property like to make this to manage it well, we've got a whole suite of tools in order to like make this efficient and, you know, sarah my wife she runs it and she went through a whole university and a course and like all this stuff to like, learn how, learn the game and learn how to do photos different than typical real estate photos and like all this stuff. [00:10:11] And so, you know, to figure everything out to get this working and it's working really well, but. It just seems like a lot. It seems like a lot of stuff. So what competitive advantage do you feel like Renjoy like affords over people that eventually they figure out how to do all this stuff. They've got all these tools, but it still takes a bunch of time and they don't want to do it. [00:10:30] Jacob: Yeah, I know. That's right. It is actually very complex. It's also not static. One of the things that's different about short term rentals is that it's constantly changing. For acquiring the guests, meeting the demand out there, capturing the existing demand for short term lodging, you have to be on top of your game. [00:10:47] You can't just do the same thing you've been doing. In fact, we see quite a few property owners now who are kind of getting off that ZIRP high, you know, 2020, 2021, 2022, when people were spending like crazy, and now their properties aren't cash flowing very well. They're not capturing the demand that's in their market nearly as well because the game has changed. [00:11:04] They're saying, Hey, I'm doing everything the same I did before, but my revenue is going down. I don't understand why.  [00:11:10] The reality is, you have to compete you're competing with actually folks like us who have this professionalization of the industry, which I think is going on right now in short term rentals. [00:11:20] And one of the big challenges with an individual owner operator is not only do you have to message your guests promptly, you have to make sure they check in, check out okay. You have to check for damages after the stay, you have to organize the cleaning, you have to organize the house or the maintenance, you have to do all that. [00:11:35] But on top of that, the big thing that I see people miss is that you have to be on your pricing every day. I mean, you have to not just use algorithmic based pricing with some of these tools like Price Labs or Wheelhouse or something like that. You have to be doing it every day. And when you're looking at your pricing every day, you can't just look at your property. [00:11:53] You have to compare it to all your comp sets and see, hey, who's booked on these, you know, next 10 days and at what rates and where do I sit in that comp set and what do I need to do to my prices today to capture the existing demand before somebody else in my comp set captures that, that guest or that demand. [00:12:11] And it's very hands on. And so one of the big advantages of a property manager like us is we have, you know, two people full time looking at pricing for every property.  [00:12:20] Jason: So, and how many properties do you guys over right now?  [00:12:24] Jacob: We manage about 165.  [00:12:27] Jason: Yeah. And so with 165, you, two people are able to handle all the pricing checks and updates on a daily basis. [00:12:34] Jacob: That's right. Because not every property is unique, right? We have comp sets. So if you have Let's say 15 two bedroom, one bath units that are all, let's say, basements or, you know, attached ADUs, and they're all in the same geographical area, we could do a lot of pricing at the same time for all 15 of those units because we're trying to capture that segment of the demand. [00:12:56] Jason: Got it. Got it. Okay. So, so for those that are listening, they're managing short term rentals. And maybe they're not doing that, that one missing piece very effectively. What would you recommend that they do?  [00:13:11] Jacob: You have to, I mean, I think you have to do that, right? I mean, big part of the value proposition of a property manager for short term rentals. [00:13:18] This is key for all your listeners who are thinking about buying a short term rental too. Short term rental property managers are expensive. And so, you want to ensure whichever manager you choose to hire is going to exceed or excel or expand beyond what you might otherwise earn in revenue to offset that cost. [00:13:35] And so, if there's a property manager out there doing short term rentals and they don't have a sophisticated pricing strategy, I would say your value proposition is very weak because you're going to charge, you know, a large percentage of commission on what's already coming in without necessarily increasing the amount of revenue coming in to offset that cost for your property owners. [00:13:53] And I think you're going to end up in a tight spot when your owners aren't making enough money. And another manager can increase or boost their earnings. So I would say get on it. There's no reason not to. There's a lot of access to global talent who knows how to do this kind of stuff. So it's not a lack of talent or even that they're terribly expensive. [00:14:11] You can get a pretty good program implemented. Okay.  [00:14:15] Jason: Well then let's allow you to poison the well a little bit against any of your competitors. So let's talk about then what, how do you find and vet a good short term rental management company? I mean, everybody, when they hear what I do, if I'm at a cocktail party or an event or anything, I hear people all the time. [00:14:34] Oh, I had some rental properties, but man, it was a nightmare. And I got rid of them. And I'm like, maybe you should've just got a property manager, but in short term, like if they're not cash flowing, or it's not making money, or it's not working out it could sometimes be the property manager. [00:14:50] Especially based on what you're saying. So what would be the biggest initial filter? Would it be that? Would it be, Hey, how often are you checking the pricing on the property? And what's your pricing strategy?  [00:14:59] Jacob: You know, it's tough because you can, you know, with anybody, they can tell you whatever they want. [00:15:03] You have to like verify. And so I would always say there are a lot of like basic ground rules, questions similar to what you're saying, Jason, where, Hey, tell me about your pricing strategy. Tell me about how you will price my property. Tell me about how you'll handle work orders when things come up. Like tell me about your communication strategy with guests. [00:15:22] Tell me about your philosophy on refunding for issues or how you handle cancellations or how do you handle damages? Like all of these like key components, you'll weed out a lot of crummy property managers that way. Actually, if you just go through, Hey, here's the 15 core things you got to do just to be a worthwhile candidate for property management for me. Here's the 15 main things, but to go beyond that's when you have to start doing things like show me your Airbnb account that has all your reviews and going through that list and pick, you know, out of the last three months, find a bunch of reviews and ask them to explain what happened on those poor reviews. [00:15:59] Hey, this guest said this thing happened. What all what happened on your end? And just literally do your due diligence on guest reviews to see how the guest stakeholders are impacted by this manager. And then furthermore, try to find another owner. There's kind of a reputation game here where you need to understand, Hey, has this owner been with you a long time? [00:16:19] Why are they with you? Are they happy with you? Have they considered transitioning to another manager? Kind of a lot of stuff you would expect. And it is a lot of due diligence, I will say, but I think it has a very large impact on the performance of your property.  [00:16:32] Jason: Yeah, no, I think that's significant. [00:16:35] So you've kind of built a platform for your business, correct? With Renjoy. And so tell us a little bit about that. How is that unique? Maybe some others listening might get inspired if they're doing short term management, but explain how what kind of your, maybe that's your competitive advantage. [00:16:55] Jacob: I would say it is. And this actually, I think Jason would apply for all of your audience, even long term rental property managers. One of the things that we've been thinking really carefully about with our business as we're growing is who owns our data our property data, our guest data, our owner data, like where's that data being held. [00:17:16] And if it's being held by a third party, like our property management software provider, in our case, guesty, in your case, you know, at folio or whatever, when you think carefully about where that data is going, you have to ask yourself, am I okay with this third party data provider being the one who's going to initiate, you know, improvements to how we interact with our data? [00:17:39] Am I okay with them developing all those features and all that kind of stuff? Or do I want to have control over that based off of my needs and what I see in the market?  [00:17:46] Jason: Yeah.  [00:17:47] Jacob: And I'm not saying this is for everybody, but because we are more, I would say, tech focused and tech forward as a company, we've decided to keep that data in house. [00:17:56] And so, we use a third party tool called Airtable. I'm sure some of your audience members will be familiar with this tool. All right.  [00:18:02] Jason: Airtable geek.  [00:18:03] Jacob: Oh yeah, we love it.  [00:18:04] Jason: We run our business off of it.  [00:18:05] Jacob: Yeah, exactly. Yeah, exactly. We do too. And so, we use our property management software because you need it. [00:18:12] Right. We use it to handle our reservation data, all the calendars kind of, it's where we actually push all of our listings to market them to acquire the guests and all of our reservation data flows through there as well. But it all flows from our property management software tool into airtable. And some of it flows back and forth. But what it allows us to do is we can pull in all of our work orders from another software. We can pull in all of our accounting from another software. We can pull in whatever kind of data we want into Airtable. And we can relate the data in ways that you wouldn't otherwise be able to do, if you're using a single tool. [00:18:46] For example, Guesty, our property management software has work orders in it. It has review management in it. It has accounting in it. It has everything in it. But the problem is If you use the full suite of services within your main software provider, your property management software provider, typically, each of those ancillary services are not best in class. [00:19:08] And so, you're constrained on what you can do with the tool that you have. And we very much want to be constrained with, you know, our own kind of creativity and our own ability to create efficiency in our business  [00:19:20] Jason: It's kind of like you've got a swiss army knife or one of those multi tools, and it's not the same as having a toolbox of high quality. [00:19:28] Jacob: That's exactly right. Yeah, but it's complicated and it's costly I mean you have to be able to have like specific specialized tools. You then have to know what you're doing to accumulate those tools and have them all talking and speaking to each other, but if you do it right, very powerful. [00:19:44] Jason: Got it. Okay. So, and you're using guest CSPM software and then you've paired it up sort of with Airtable, it's feeding data into Airtable and then because you have it in Airtable, you're able to probably notice patterns more, run reports with the data. You then can create automations and things that happen from, you know, Airtable, maybe, are you using Zapier? [00:20:08] Jacob: Oh, of course. Yeah. We use Zapier and make as well for certain things. We also do have a little bit of Python scripting, but that's, it's very powerful.  [00:20:17] Jason: That's getting really nerdy.  [00:20:19] Jacob: So yeah, it's not me. Let's put it that way. It's not me doing it.  [00:20:23] Jason: Right.  [00:20:24] Jacob: But let me give you an example, Jason, of how these things work together and are really powerful. [00:20:28] So we have a lot of our housekeepers are actually in house now. They're W 2s. They're paid hourly. One of the big challenges is You can't have a manager inspect every single turnover. I mean, we've had like 72 cleans in a single day on Labor Day weekend. So there's no way you can cost effectively have somebody inspect every single clean. [00:20:49] Like it's just not possible.  [00:20:51] Jason: Right.  [00:20:51] Jacob: And so how do you hold cleaners accountable? How do you actually rank them? How do you know whether they're doing a good job or not? Other than after the fact, the next guest says, "Hey, this place is terrible."  [00:21:00] Jason: Right.  [00:21:01] Jacob: What we actually do is we do that. When the review is generated. [00:21:05] From a guest stay. Okay, now if that review mentions any kind of cleanliness issue or whatever, the review is an object in Airtable, then gets linked to the person, that is the cleaner, who is also in Airtable, and we can say, hey, who cleaned before this review? And we can actually tag that review and tie it to the cleaner, the person, and we can rank them. [00:21:26] And so we can say this person has an overall ranking of 4. 9 out of 5 on their cleanings over the last however many cleans. We can actually go back and look at every single turnover they did and what was the guest report afterwards. And by that, we can eliminate cleaners who are not doing a good job. [00:21:43] Anybody below 4. 9, you just eliminate and then you refill that pipeline. And Yeah, by having that connection, it's really powerful. That accountability happens way faster. That's what you're trying to do. If you're trying to speed it up,  [00:21:55] Jason: right? Because you have the data, you've got the timestamp of the review. [00:21:59] You can then check who was the cleaner before this review and, you know, and. You know, figure that out and then you can link to the cleaner and then you've got a database of all your cleaners I'm sure in air table and all the cleaners in Airtable. You've got these Cross links to all their reviews that are affiliated with them And then you've got a rating that you can see and so each cleaner is rated in your system yeah. [00:22:24] Yeah, so you're connecting the reviews to the cleaners  [00:22:27] So you with that data you're able to make much faster decisions as to whether, and it's not just like, you know, the really noisy, greasy, squeaky wheels that you're kind of paying attention to. Wow. This cleaner is really horrible. Who did this? [00:22:42] You know, you're able to just look at it almost like a spreadsheet and see, all right, these cleaners are performing at the top. These are not so much. We're going to send more work to these ones, maybe less than these ones are gone.  [00:22:53] Jacob: Yeah, that's right. You gamify it too. They enjoy it. I mean, it's a little bit of a friendly competition too. [00:22:58] Cause what we do is we display with a dashboard. Hey, who are the top 10 cleaners this month? Or like, it's actually live dashboard. So like, Hey, who are the top 10 cleaners? You know, we have 35 or 40 cleaners. And so, you know, if you're not on the top 10, you know, you're not on the top 10, but those who are on the top 10 are constantly competing with each other to be the best. [00:23:17] And there's a lot of shuffling going on. So yeah,  [00:23:20] Jason: I love that. That's great.  [00:23:22] Jacob: That's just one example. There's a lot of things where if you own the data, you can connect it and gain insights in ways you would not otherwise gain from a lot of tools because the people who build the software are not managing property. [00:23:35] So, they don't know what you're trying to understand about your property. They just say, Oh, you need accounting? Here's some accounting. It's like, well, but they don't understand the complexities around trust accounting and how I'm spending money on behalf of the owner. So, they don't make it easy for me to send and receive invoices within their accounting software. [00:23:50] I have to do that outside. Then I have to reconcile it with their trust accounting module. It's like, they just don't understand what you're doing. And so, their tools are often pretty, pretty weak.  [00:23:59] Jason: Okay, cool. Yeah, I love Airtable, man. We geek out on it. We use it for our client success database. We use it for our planning system. [00:24:09] We built DoorGrowOS in it. We built our applicant tracking system and hiring system in it. And built a bunch of stuff in it. So if you're a property manager and you're using Airtable, then let me know, like reach out to me. I'd be curious to see what kind of things other property managers are doing in order to you know, leverage Airtable. [00:24:30] And how they're using this in their business. I know there's some out there doing it. I've seen it in some of the groups and they're leveraging Airtable to keep track of things. So. All right airtable is really cool. Basically for those that aren't familiar with Airtable, it on the surface, it looks like a Google sheet sort of, but the difference is It's beyond just spreadsheets. It's a database software and really it's now considered no code software because to have software, you need input, you need data storage, and then you need output and so you can build in air table forms or things to entry under data or you can even connect it to zapier or other automation softwares or tools to feed data into it so you have input and then you have data storage and you can build really complicated databases of stuff where things are cross linked and then based on that then you can create dashboards or extensions or output or feed data to other systems based on that data. [00:25:32] And so, yeah, so there's some really cool stuff that you can do with Airtable. So, yeah, so give me another example of something cool that you do in Airtable that you think is may be relevant to property managers.  [00:25:44] Jacob: Yeah, we actually incorporated our CRM into Airtable and the main reason for that is because Oh,  [00:25:52] Jason: Airtable is your CRM? [00:25:54] Yeah.  [00:25:55] Okay, got it.  [00:25:57] Jacob: There are some limitations with it, of course, but because we're not doing like mass, we're not doing like really mass marketing, we have really good lists. So we're not targeting like a ton of people because it's very B2B.  [00:26:07] Jason: Yeah.  [00:26:07] Jacob: And we don't necessarily want everybody short term rental. [00:26:09] Like we're very particular on which properties we want to manage. So anyway, one of the benefits of it is when you're going through the sales process, right? A lot of that process is discovery of property data. Not just owner data, owner problems, whatever. It's also property data. And so, we noticed this huge inefficiency in a lot of sales processes where the salespeople learn all about the property, they get them signed, and then they hand them off and they don't communicate all of the things that they learned about the property. [00:26:38] And then you have to relearn and the owner's like, I already told you this. Like, now I have to tell you about this furnace again, and this AC unit again, and this hot water heater, and this thing about the backyard, and this thing about the sprinkler. This thing about the neighbor, this thing about the, like, there's just on and on. [00:26:49] It's a lot of work for the owner. And so what we've done is we've built that data intake to your whole point about what software is for that data intake that the sales person is collecting through the whole process gets built into the system. So that when that lead converts, that opportunity converts into a client. [00:27:07] All of that data goes straight into the property data, and the onboarding team just has to fill in the gaps. And so it really smooths the transition of data from sales to operations.  [00:27:18] Jason: Yeah we sync and merge our CRM, our sales CRM, which is our tool for communication and our text, email, phone, everything fees through our CRM with our existing clients with perspective clients, all that, but we have it sync to our client success database for our existing clients that are in our mastermind and our coaching programs. [00:27:42] And it feeds data across. So for example, we'd like to track how many doors our clients have. We have them complete a weekly check in form. The air table and they're providing their monthly revenue, their door counts. We capture this data and we use this to build what we call proof bombs later that are like visual testimonials that people can absorb seconds, which is an idea I learned from Sharran Srivatsaa, which is the CEO of real and brilliant guy and he taught this to Alex Hormozi. [00:28:13] Alex Hormozi used it in his book launch. As they're showing all these people getting results And so we have the data to prove that our clients are getting results over time and we can show the time period so it just feels more credible. And that data syncs over to our crm and updates their door count updates these things So when we're talking with them in the crm We can communicate with them. [00:28:36] And so we've we're always geeking out and optimizing our system, our client success database, everything so that we can better take care of our clients. Like we have a photo of every client's face in our database. We can learn who they are and know who they are and know their names. So when they show up, Recognize them and yeah, so we stalk them a little bit to get a photo or we capture their face on one of the Zoom calls that they show up on or something, but my team are responsible to make sure Every client has we have a photo. [00:29:06] We have the name. We know their current door count. We know what they're working on and and then yeah, we've got some other really cool things that we've done recently as well so we're always improving this and. Because our key system we run our entire business on is called DoorGrow OS. [00:29:21] It's a planning system that we've built out in Airtable. We coach clients on how to do this as well. And it really, I believe, is our greatest competitive advantage.  [00:29:30] Jacob: So do you, like, white label an Airtable instance for those clients?  [00:29:33] Jason: So what we do with our clients is we have an enterprise Airtable account and then we give them, we create or duplicate some of our proprietary Airtables that we built for clients and give them access to these. [00:29:47] Jacob: I think this is brilliant. I actually think if there's any property managers out there who are thinking about this, the value that Jason's offering actually through pre building or pre packaging an Airtable setup on how your processes should flow accordingly. That's actually extremely valuable. It's fascinating that you're doing that, Jason, because we've been thinking about it ourselves for a short time. [00:30:07] Jason: So we never really built the process system, because we partner with Flussos, another company that has this brilliant flowchart process software,  [00:30:16] Because I think there's three levels of process I've talked about, but the level one is process documentation, which is really shitty because people don't really read processes. [00:30:26] It's like the owner's manual in the glove box of your car, right? Then there's the next level is checklist and that's okay. We've used process street stuff like that in the past. Some will use lead simple. Checklist has its own inherent flaws that the more complicated the process the more only one person understands how to change it or edit it or make it work and then there's like the next the third level which is is visual workflow and this is where everybody understands it and they're clear on it. So visual workflow, what that's done is it's allowed me the nerd to not have to do processes anymore. My team all understand them. They can see them and they can be crazy complicated because it's like playing with flow chart, Visio. [00:31:06] And that's where the processes are built. So that's been a game changer for us, but everything else, like our planning system, and our hiring system, this is where I think Airtable really magically shines because we can custom tailor their hiring system for particular needs. Like we have a client who's adding like 114 doors in like, like a month or two, or like he's just has this ridiculous. [00:31:30] And so his biggest constraint is hiring maintenance technicians. And he lost two he had four. So now he's down. He was down to two He got on a call with me and he was using our DoorGrow ats our applicant tracking system and we talked with him about cloning the application form reducing it to get more maintenance text to flow through, reducing the difficulty and then giving them working interviews and my coaching for him was you need to be probably hiring four techs a month and firing two or three. [00:32:01] That's right. That's exactly right. Which is very different. And so I explained to him, I was like, you are no longer property management business because your business now, your biggest constraint, your business now is, and you need to swallow this pill that your business now is a maintenance talent acquisition company. [00:32:19] And once he's like owns that, then he'll move on to another level boss in the video game of business, you know, but that's the business he's in now. It was originally, it was like, Oh, we're in the business of trying to get clients. And then he was in the business of trying to deal with getting on clients. [00:32:34] And now it's maintenance, right, technician. And hiring and keeping that going. So just like short-term rentals is largely a game of cleaning, and hiring. Yeah. No, I mean, we have a recruiter managing cleaners.  [00:32:48] Jacob: Yeah. We have a full-time recruiter. I mean, yeah, we have a constant pipeline of cleaners. Same with maintenance techs. [00:32:53] I mean, yeah, it is. It is. And you have to be shedding them, just like you shed property owners too sometimes.  [00:32:59] Jason: Yeah, we also built a rental property analysis tool that our clients use with real estate agents in air table We had some programmers do some custom coding to do some of the more complex formulas that you can't do an air table like amortization schedules and stuff like this And so they're able to create these really cool one page reports for a rental property that are branded with their branding and have their pricing built into it as a property manager, that they can get the real estate agents that are working with investors, they're working on deals, or trying to attract investors, that they can then put on their rental listings to show how that property could either cashflow or in the long run would be a better investment than maybe investing in the stock market. [00:33:41] Jacob: So it's a great idea. We do something similar. Again, part of our sales process is we, when a lead converts to an opportunity, we basically have this template pro forma that gets generated from fields within air table, but it's a Google sheet template. So it allows us to do more is what we want in the Google sheet because it's not just a single page. [00:34:00] It's, you know, there's quite a few pages because short term rentals are very complex in terms of setting them up. Your setup costs, your startup costs are quite large and having a reliable, accurate number for startup costs is actually remarkably difficult. With Airbnb, so similar process, you end up with kind of the same result. [00:34:18] Here's an accurate projection.  [00:34:20] Jason: Awesome. Well, cool. Well, maybe we'll have to hang out off out and geek out on some air table stuff. So, but yeah, this has been our competitive advantage. Largely is our planning system and cadence of annual planning, quarterly planning, monthly planning, and have a database where it's all late cross linked. [00:34:37] And so we In our system team members, and clients that use this their team members show up and there's we're keeping track of all the wins. So there's this culture of winning and Nobody wants to show up getting a red no on their weekly commitments. They're getting they want to get a green Yes, and so this is outside of our daily tactical stuff, this is our strategic goals. [00:35:00] And so it gets my entire team focused on innovation on moving towards goals and outcomes moving forward instead of just their daily tactical work, which we're using DoorGrow Flow or Flussos that visual workflow tool. And so that's allowed us to I think that's our strongest competitive advantage is that [00:35:19] other businesses, usually the entrepreneur comes in, throws out a bunch of goals and ideas and it's like a pulling the pin on a grenade. If they get back from a conference to their team and their team trying to do their tactical daily work and they're like, how are we going to do all this? And there's no real plan or clarity and they rarely achieve any of their goals or outcomes that they're aiming for. [00:35:41] And we, on a weekly basis, our goal is we have sometimes four somewhere between 30 to 50 commitments between everyone on my executive team And they've committed to that week that are going towards our 30 day goals And we get at least our goal is to hit 80 percent and we do that with consistency. Now, years and 80 percent of our goals. [00:36:03] And which means our 30 day goals are largely almost always achieved. And which means our quarterly goals are almost always achieved and annually hit our goals. And so we move really fast. We get a lot of stuff done and we innovate a lot in our coaching business. And I don't think there's. And I work with some of the best coaches in the industry. [00:36:23] So we've really built something. I think that's pretty amazing. And we just, we roll out new things like every month. And that innovation has, that system has allowed it us to innovate. And I'm the way we've set up DoorGrow OS and Sarah runs this, my, she's our operator and my wife, she's always like, we vote on things. [00:36:43] We get feedback on things. And she's like, not you, Jason, you're last. Like I'm always last to speak. So I don't end up as the emperor with no clothes in my own business. So anyway, yeah, Airtable is pretty cool. So, yeah, that'd be interesting to see if there's some other ways in which our clients could leverage or use Airtable for keeping track of their own clients because that's not something we played around much with, but.  [00:37:06] Jacob: Yeah. Yeah, absolutely.  [00:37:08] Jason: Cool. Well, Jacob, for those that are interested in getting their property managed by you, what, which markets do you cover and how do they get ahold?  [00:37:18] Jacob: Yeah. So we do have full service management in Colorado, kind of, Southern Colorado, so South of Denver, Colorado Springs, and then further West. [00:37:27] And we also manage in Gulf coast, Florida between Tampa Bay and Fort Myers. So, we're in these two geographic areas for full service, but going back to the pricing thing, we've realized that there are a lot of property owners who love the hospitality side of the Airbnbs, but not the pricing side. That's not why they got into it. [00:37:46] We actually do have a pricing service. Where we market and distribute your listing on a bunch of different booking channels. So a lot of people are seeing your listing and we do the daily pricing for your property. So you don't have to do that. And then you do the cleaning, the maintenance, and the interaction with the guests. [00:38:03] You take care of the property. It's your account. They're your reviews. They're your guests. We don't interact with them. And that is global, a global service.  [00:38:11] Jason: Oh, so that's a service that property managers could use, self managers could use. Yep. Okay. Yeah. Great. In fact,  [00:38:17] Jacob: we do have some small property managers using it. [00:38:19] .  [00:38:19] Jason: Alright, cool. So, how does that work?  [00:38:23] Jacob: Yeah, so it really depends on the client. Like with a property manager and some property managers are for their own portfolios. Some, you know, are managing for others. It really depends on the property situation and the setup that's currently in place. But the most common thing is there's an owner operator who says, Hey, I don't want to do the pricing. [00:38:40] I'm getting crushed by my competitors because I'm not doing this algorithmic based pricing and I'm not reviewing it daily. So we come in and we say, okay, great. I see you're on Airbnb or I see you're on VRBO or I see you're just on Airbnb and VRBO. What we do is we come in and we create a bunch more booking channels for you and we aggregate it into a white labeled property management software. [00:39:00] It's not guesty actually. It's a different software tool. So the owner only has one place to go for their calendar, for their messaging. It's all in one place. They don't have to do anything. And then we create those listings and then we market them and then we continue to price them on an ongoing basis and to reset their prices. [00:39:16] to compete whichever market they're in.  [00:39:18] Jason: Got it. And is this a fairly affordable service? It is.  [00:39:22] Jacob: Yes, it's very low cost compared to full service short term rental management. And it also doesn't have any, like, contracts or anything. It's just day to day.  [00:39:29] Jason: Okay, devil's advocate, what if, some listening might be like, well, why would I trust them to price my property when they might have properties in my market? [00:39:38] Like, if they're in a market that you're in, like Colorado, what if they're going to Price there's better or more competitively than my own.  [00:39:45] Jacob: That's a great question. Yeah. No, it's a great question. And actually it's related to kind of one of the things that we set out strategically for our market. [00:39:53] Like Colorado Springs, we manage about 120 properties in Colorado Springs out of about 3000 Airbnbs. And we kind of set our market cap at about, or sorry, as large, our market saturation at about 200 units in the Springs. So, we actually won't go above managing 200 properties in Colorado Springs for this very reason. [00:40:10] The cannibalizing of market share. Now, that gets even more detailed where it's not just properties total, but also comp sets. So, if we have more than, let's say, 10 percent of the two bedroom properties in Colorado Springs, we're going to start cannibalizing our own market. And so, we actually have limits on the sizes of properties within our specific markets. [00:40:30] So, right now we actually are pretty, we're pretty darn close to being capped out at one bedrooms and two bedrooms. So, we don't really take on those units anymore.  [00:40:38] Jason: Got it. Just 10 bedrooms now.  [00:40:41] Jacob: Yeah, that's right. 3, 4, 5, 6. We don't have any 10s. We have a 9, but that's the biggest.  [00:40:48] Jason: Yeah. You're not in some giant family reunion markets? [00:40:52] Jacob: No, we are. We're in Two Springs. I mean, that place sleeps, I'm talking to a lady now. She's got a place that sleeps 60. So, that'll be That would be a family reunion for sure.  [00:41:02] Jason: Well, cool. So that sounds like an interesting service. Maybe I'll have Sarah check it out. So, cause I know she's checking the pricing every day. [00:41:09] I think she kind of enjoys it though.  [00:41:11] Jacob: Yeah, that's totally fine. Yeah. If you enjoy it, then we are not, you know, like it's for people who is like pulling teeth, right? Like I hate doing this. I don't, or I'm not like really into the whole game theory around pricing. Like that doesn't interest me. That kind of thing. [00:41:25] Jason: Yeah. I mean, yeah, it'd be interesting to have her do a demo with you guys and see how it compares to what she's doing and whether she would trust it or not. Yeah. That'd be interesting. I mean, she's checking  [00:41:35] Jacob: it every day, Jason, she's probably doing, you know, she's already like 85 percent of the way there. [00:41:40] Yeah.  [00:41:41] Jason: Yeah. I don't know, but I think it's interesting. There's you know, there's a lot of property managers that do short term rentals that they're not doing anything like this. And they just not, and they basically set it sort of at a rate that's similar and maybe occasionally they'll adjust it, but they're trying to just let it happen and yeah. [00:42:02] And then the owners get frustrated because they're like, why isn't this renting out as often? Or, you know, it's renting out a lot, but why am I not getting paid very much? You know?  [00:42:11] Jacob: Yeah. It's this passive versus active approach, right? I always tell owners like, Hey, there's two kinds of demands. There's existing demand for short term lodging. [00:42:20] These are people who are coming to your market no matter what. They're already coming, now they're looking for lodging. But there's a second kind of demand that's really important, which is the generated demand. These are people who aren't coming to your market and wouldn't otherwise come to your market if you hadn't reached out to them first. [00:42:34] So you're generating demand by marketing, essentially. And so we have a pretty sophisticated system for marketing to very specific or very likely customers to then book and come and stay because of your property that they wouldn't otherwise have come. And so that's a really big distinction with a lot of property managers. [00:42:52] They just look at existing demand and try to capture their share of existing demand versus generating net new demand. So as an example of how we do this. We require our owners to have our tech package in their property. And part of what is included in that tech package is a commercial wifi router system. [00:43:10] So every guest, not just the one who books the property, but every guest who comes to the property and wants to access the internet has to give us their phone and email. And so we build a massive database for marketing towards for guests, direct guest marketing.  [00:43:23] Jason: Wow. Okay.  [00:43:24] Jacob: A lot of managers don't do that. [00:43:26] Jason: So, the managers out there that would, these pieces, they don't even enjoy doing it. Like the advanced pricing service. And maybe there's some other little things you can help them with as well. They can reach out to you and get this and you said you mentioned white label does that mean they're able to still maintain their brand and people aren't in your business name. [00:43:46] And yeah.  [00:43:46] Jacob: Yeah, absolutely  [00:43:48] Jason: Okay, very cool. Yeah, cool. Anything else you'd like to share before we wrap up?  [00:43:54] Jacob: The only thing I want to share with all the property managers out there is keep on doing the hard work. For those who are outside the industry, they don't understand the challenge of the beat down that can be property management. So just keep it up and do the good work that it is. [00:44:07] Jason: Yeah, it can be challenging. Well, All right. Thanks for Somebody jump on I don't know who that was All right. Thanks for hanging out with us until next time everybody to you know until next time to our mutual growth if you're interested in getting connected with Jacob. How do they reach you? [00:44:24] Jacob: Just go to www. renjoy. com and just fill out a form and you'll get ahold of me.  [00:44:30] Jason: Okay. Awesome. Well then, if reach out to them and then if you are interested in growing your property management business and scaling it and getting some support in how to reach out and attract more owners to do third party management, check doorgrow. [00:44:46] com and make sure to join our free Facebook group at doorgrowclub. com. All right. Thanks, Jacob. And bye everyone. Thanks, Jason. Bye  [00:44:53] Jacob: everyone. Bye. [00:44:54] Jason: you just listened to the #DoorGrowShow. We are building a community of the savviest property management entrepreneurs on the planet in the DoorGrowClub. Join your fellow DoorGrow Hackers at doorgrowclub.com. Listen, everyone is doing the same stuff. SEO, PPC, pay-per-lead content, social direct mail, and they still struggle to grow!  [00:45:21] At DoorGrow, we solve your biggest challenge: getting deals and growing your business. Find out more at doorgrow.com. Find any show notes or links from today's episode on our blog doorgrow.com, and to get notified of future events and news subscribe to our newsletter at doorgrow.com/subscribe. Until next time, take what you learn and start DoorGrow Hacking your business and your life.  

Una frase que suelo compartir dice: "Visión sin acción es pura ilusión". A menudo encuentro personas llenas de entusiasmo que me comparten sus visiones. Los escucho con atención para motivarlos, pero suelo preguntarles: ¿Qué pasos estás tomando para hacer realidad esa visión? Muchas veces, el entusiasmo se desvanece y la respuesta es débil o imprecisa, mostrando una falta de claridad. Puedes tener la visión más inspiradora, pero si no das un paso intencional para cumplirla, se quedará en una simple ilusión. El mundo está lleno de soñadores que se alimentan de visiones, pero carecen de la acción necesaria. Aquí hay algunos consejos para poner en marcha tu visión. Primero, asegúrate de que tu visión esté alineada con la de Dios, a través de Su Palabra, la oración y el consejo sabio. Segundo, desarrolla un plan de acción con pasos claros y sencillos. Detalla cada etapa, los recursos, la formación que requieres y calcula los costos relacionales, físicos y espirituales. Tercero, invita a otros a unirse a tu visión. Recuerda que solo puedes ir rápido, pero acompañado llegarás más lejos. Finalmente, busca siempre la guía de Dios, quien conoce lo mejor para tu vida y tu futuro. La Biblia dice en Santiago 2:17 , “Como pueden ver, la fe por sí sola no es suficiente. A menos que produzca buenas acciones, está muerta y es inútil” (NTV).

Welcome back to the Hospitable Hosts podcast! Today, we're diving deep into the world of DSCR loans – a powerful financing tool for short-term rental investors. We're thrilled to have Jeff Ball, the CEO of Visio Lending, here to guide us through the ins and outs of DSCR, sharing his expert insights to help you make informed decisions for your rental portfolio.If you enjoy this episode, don't forget to live, review, and/or subscribe to the Hospitable Hosts podcast to show your support!Sleep easy, host confidently with Hospitable. Automate your guest messages, sync your calendar across booking channels, and protect yourself from bad direct booking guests.Sign up today at hospitable.com/podcast and get 25% off your bill for 3 months.

PMI UK Synergy 2024 Conference People Matter Most For more info jump to here: https://pmi.org.uk/synergy/synergy-conference-2024/ To save 25% Use code SundayLunchPM24 at the checkout: https://www.eventbrite.co.uk/e/pmi-uk-synergy-2024-people-matter-most-tickets-861460490517 This week I have the second part of my interview with Brad Dude, The Temperament Guy Brad Dude has spent his career providing leadership training, organization development consulting, program evaluation, coaching, and project management services to US Government agencies, public and non-profit organizations, and private sector enterprises in more than 30 countries and territories around the world. He is the co-developer of “The Basic Elements of Temperament,” a model that explores how personal temperament influences the behaviors of leaders, managers, and employees. He has written six books on leadership and conducts seminars and workshops on temperament. For over 40 years, and in more than 30 territories and countries around the world, Brad has provided leadership training, organization development, program evaluation, workforce training, coaching, and project management services to U.S. Government agencies, public and non-profit organizations, and private sector enterprises.  He specializes in training, group facilitation, process improvement, teambuilding, and strategic planning. www.braddude.com TikTok.com/@bdudeauthor Support the Show Shop In the shop we have a chance to buy mine and my guests' books, I get a bit of cash for all of them. ⁠www.nigelcreaser.com/shop⁠ Sponsors I have some great affiliates that I am working with Online PM Courses: Dr Mike Clayton offers a variety of project management courses for the beginner just starting out to a seasoned professional wanting to hone their skill. Check it out here ⁠www.nigelcreaser.com/onlinepmcourses⁠ AirManual: This software provides an excellent solution to documenting processes, but does much more than just documenting it creates an easily maintainable and useable set of process documentation, including interactive checklists. Rather than an out-of-data Visio diagram and a pile of difficult to navigate and maintain Word documents you get a one-stop tool. Check it out here ⁠www.nigelcreaser.com/airmanual⁠ Riverside: To create a podcast you need good tools and I would, and have recommended Riverside to anyone wanting to create a podcast. It allows you to record, edit, interview and manage all of your podcasts. Even the free layer gives enough features and functionality for me to run my whole show, so if you are planning to start a podcast or know someone who is go to ⁠www.nigelcreaser.com/riverside⁠ Patreon If you just fancy buying me a coffee or similar why not pop to ⁠www.patreon.com/sundaylunchpm⁠

PMI UK Synergy 2024 Conference People Matter Most For more info jump to here: ⁠https://pmi.org.uk/synergy/synergy-conference-2024/⁠ To save 25% Use code SundayLunchPM24 at the checkout: ⁠https://www.eventbrite.co.uk/e/pmi-uk-synergy-2024-people-matter-most-tickets-861460490517⁠ This week I have the second part of my interview with Brad Dude, The Temperament Guy Brad Dude has spent his career providing leadership training, organization development consulting, program evaluation, coaching, and project management services to US Government agencies, public and non-profit organizations, and private sector enterprises in more than 30 countries and territories around the world. He is the co-developer of “The Basic Elements of Temperament,” a model that explores how personal temperament influences the behaviors of leaders, managers, and employees. He has written six books on leadership and conducts seminars and workshops on temperament. For over 40 years, and in more than 30 territories and countries around the world, Brad has provided leadership training, organization development, program evaluation, workforce training, coaching, and project management services to U.S. Government agencies, public and non-profit organizations, and private sector enterprises.  He specializes in training, group facilitation, process improvement, teambuilding, and strategic planning. www.braddude.com TikTok.com/@bdudeauthor Support the Show Shop In the shop we have a chance to buy mine and my guests' books, I get a bit of cash for all of them. ⁠www.nigelcreaser.com/shop⁠ Sponsors I have some great affiliates that I am working with Online PM Courses: Dr Mike Clayton offers a variety of project management courses for the beginner just starting out to a seasoned professional wanting to hone their skill. Check it out here ⁠www.nigelcreaser.com/onlinepmcourses⁠ AirManual: This software provides an excellent solution to documenting processes, but does much more than just documenting it creates an easily maintainable and useable set of process documentation, including interactive checklists. Rather than an out-of-data Visio diagram and a pile of difficult to navigate and maintain Word documents you get a one-stop tool. Check it out here ⁠www.nigelcreaser.com/airmanual⁠ Riverside: To create a podcast you need good tools and I would, and have recommended Riverside to anyone wanting to create a podcast. It allows you to record, edit, interview and manage all of your podcasts. Even the free layer gives enough features and functionality for me to run my whole show, so if you are planning to start a podcast or know someone who is go to ⁠www.nigelcreaser.com/riverside⁠ Patreon If you just fancy buying me a coffee or similar why not pop to ⁠www.patreon.com/sundaylunchpm⁠

Ilmoitusasiaa! Tämä podcast herää henkiin, mutta viikoittaisena talouteen keskittyvänä podcastina, jota juontavat Elina Lappalainen ja Alex af Heurlin. Tervetuloa mukaan!

As business owners, we often mistakenly assume that micromanaging our teams will make them more effective and efficient. In today's episode of the #DoorGrowShow, property management growth expert, Jason Hull sits down with award-winning real estate coach and industry influencer, Jo Oliveri to discuss how implementing automated workflows can revolutionize your property management business. You'll Learn [03:14] USA vs Australia for property management [07:03] Property management is stuck in the past [17:38] What is automation? [21:11] The importance of having good policy [31:24] Why your business needs a set of values [40:23] Implementing automated workflows and processes Tweetables “In some respects, we're struggling as an industry to change our mindset and have a fear of moving forward.” “When we use something manual, it's not logical. It becomes part of what a person feels like doing at that time.” “If you don't have your business founded on a very strong policy, then you're going to struggle when things go wrong.” “Out of policy becomes the promise that we can make, and we know that we can deliver on it.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jo: They say every leader is present even when they're not present. So you need to have that. And the only way to have it in property management is through your automated workflows that are built upon the logic that you created through your process.  [00:00:18] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives. And you are interested in growing in business and life, and you're open to doing things a bit differently than you are a DoorGrow property manager. [00:00:38] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate, high trust, gateway to real estate deals, relationships, and residual income. [00:00:59] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, founder and CEO of DoorGrow, Jason Hull. [00:01:18] Now let's get into the show. And my lovely guest today is Jo Oliveri. Welcome, Jo.  [00:01:25] Jo: Hello, Jason. How are you?  [00:01:28] Jason: Good. What time is it over there right now?  [00:01:30] Jo: I think it's about 7am in the morning. So we're a little ahead of you. It's Wednesday. We're in the future here.  [00:01:37] Jason: Yeah you're in the future. How's the future look? [00:01:39] Jo: The future in Brisbane is actually very bleak. It's a very wet day, which is unusual for Brisbane, but we need the rain so.  [00:01:46] Jason: Got it. Well, we're going to be chatting a little bit about about automation, about automating your team and processes a bit, but why don't you give people a little bit of background on yourself? [00:02:01] And how you kind of got into this.  [00:02:04] Jo: Yeah. Okay. Well, I've been around the industry in property management, I chose property management for 30 years, which seems like a long time when I say it, but I've been through the process of when they first introduced property management programs through to where we are today in technology. [00:02:22] And I've worked as a property manager right through to being the kind of like the creator of property management for one of the big international franchise groups until I was ready to launch my own business 15 years ago as a property management business coach and consultant and yeah, just feel blessed to be doing what I do every day because it's a great industry to be involved in.  [00:02:49] Jason: Awesome. So where do we start? [00:02:52] What do you think?  [00:02:53] Jo: Oh, well it's interesting when I say I started 30 years ago, I feel like we're still back in, you know, what we were doing 30 years ago, in some respects we're struggling as an industry to change our mindset and have a fear of moving forward. So it's quite interesting. [00:03:14] Jason: So. You've been back and forth between the United States and Australia involved in property management conferences, events. I've actually just for kicks been reading on my morning walks, the LPMA manuals or doc like books or whatever because I'm like, what do they got going on over there? And it seems like there are some notable differences. [00:03:35] It seems it's really interesting. I'm like, Oh, that's really weird. Why did they do stuff that way over there? So, but what have you noticed between the two countries, like what's kind of different in property management.  [00:03:46] Jo: It's an interesting question, because a lot of people think there is a big difference, but there's really not a lot of difference. [00:03:55] And I say that because I worked in the USA as vice president of a very large company over there in company management.  [00:04:03] Jason: Yeah. [00:04:04] Jo: And I really believe that in a lot of respects, the USA is way ahead of where we are here in Australia. But I think that probably the subtle difference is team structures. [00:04:18] We seem to focus more on property managers doing everything over here. And when I say here, I'm in Australia at the moment. Whereas in the U. S. they like to have like the breakaway roles, I call them. You know, someone focused on maintenance, someone focused on leasing. And yeah, a little bit more task orientated in the U. S.  [00:04:41] Jason: Got it. Okay. What I've noticed in my perception is that property management over there is almost always connected to a brokerage. That's the perception. Is that accurate? Or is it often that there are property management businesses that do not do real estate?  [00:05:00] Jo: Yes. I would say going back two decades, that was probably the case here. [00:05:05] But we are seeing a lot more entrepreneurial type business owners who start up as property management companies and as they grow, then what they're doing, they're losing management's to people selling. So as they grow, they're now adding in you know, like a sales service, which obviously makes sense. So yeah it has changed in the way they're doing it, but certainly when I started property management did belong to an brokerage. But you know, the, when I first started, I worked for a property management only company, which was very unusual back then.  [00:05:45] Jason: Yeah. I was particularly surprised by the growth strategies that I was reading the book. To me, it felt like they were a bit, I don't know, old school and I was like, man, why, but maybe there's just a lot more opportunity in the U S. One of the things that we have a big opportunity here is there's a lot of rental properties that are just not professionally managed. [00:06:07] Whereas it sounds like there's quite a high percentage are professionally managed in Australia.  [00:06:12] Jo: Yeah, I would say, you know, in Australia, we don't see the people who own big property portfolios, like personal property portfolios who become their own managers. So, you know, in the USA you see a lot of people who might own, you know, ten or more doors and they end up starting their own property management company, their own LLCs. [00:06:35] We don't see that In Australia you know, there's not a lot of people in Australia compared to the U. S. that have vast property, you know, holdings. We see more of the mom and dad or the mom and pop, as you would say over there, type investors in Australia that, you know, own one, maybe two properties. [00:06:57] So of course, most of those are managed through you know, a professional property management company.  [00:07:03] Jason: Got it. Yeah. Well, cool. Let's talk a little bit about the topic at hand. So we're going to talk about automated workflows in property management. And I did a webinar in the past talking about three levels of process documentation or of a process system in a property management business. [00:07:21] And my level one was just documentation. It was like google docs or something like that. Level two was checklist It was like Process St. or LeadSimple or some of these kind of tools and then level three was something like DoorGrow flow or Flussos which is It's basically the same thing. It's just Flussos, which is visual workflow. And we use that system and we've upgraded from checklist, which I've had a huge level, right? [00:07:54] First level is kind of like a Google, intranet back in the day when sites and then basically Google docs pretty much. And then and then we had some processes like in Basecamp and eventually we upgraded to Process St. And had that, and that was nice. I liked the software, but I had to do everything. [00:08:14] Like I had to always create the processes. Nobody else understood how the process were created, especially if they were complicated and now using visual workflow and using Flussos, it's been very intuitive. I don't have to create the processes. My team members all can figure it out and it's really like I jokingly say it's like Visio or flowchart software and something like Process St., like had a baby. [00:08:41] And so it really incorporates the best pieces of checklist and of documentation, but with visual workflow and it starts as a visual workflow, which is how everybody generally wants to create processes from the beginning. It's how we think process wise is like we create the boxes with the lines connecting things. [00:09:00] And so I found it to be very intuitive. So what have you noticed in companies in the U. S. and in Australia with their current process system and challenges that they're experiencing and then I'm curious about the contrast when they're switching to something like visual workflow.  [00:09:18] Jo: Yes. Yeah. And you know, there's a massive difference, but I think as a whole, the industry is still a little bit stuck in the old kind of like manual system. Whereas with automated workflow like DoorGrow Flow or Flussos, which, you know, is one in the same thing and it is the best system for property management, you create the logic in everything that we do. You know, when we use something manual, it's not logical. [00:09:46] It becomes part of what a person feels like doing at that time, or, you know, they might be focused on a task because someone is screaming the loudest to get something done. So, as a result, We're not working or focused working on the items within a task that we need to be working on at any given time. [00:10:08] So, you know, like the other thing with automated workflows is we see 24, 7, 365, all the tasks that we need to focus on exactly when we need to focus on. Whereas when you've got those paper checklists or even online checklists, we can move things around. You know, we can say, I don't feel like working on this at the moment. I'm going to go to this part of the flow. I'm going to look at that and your flow becomes illogical. Yes. So it's you know, it's interesting, the mindset that we're dealing with at the moment in the industry, because people like to do what they want to do. And they kind of like wanting to step past other steps because they don't like doing certain steps. [00:10:52] And a lot of the other workflow programs, you know, they allow people to bypass certain steps. And if you're doing that, it's not a proper workflow program. So, I think the industry is just struggling with understanding when they do a task, there is a lot of elements, a lot of actions and steps within every task. [00:11:15] And now we're seeing it. In front of us and people think, "I don't want to do that" or "I never do that," hence why we've had problems in the past  [00:11:24] Jason: Yeah, so steps get skipped, you know a lot of times in checklist systems or just project management type of systems where it's check boxes processes like the other challenges with those systems, it's always very linear it's like step one step two step three, but a lot of processes are more like: Step one, make a decision and based on the decision, go different ways and then maybe even split. So concurrently, one team is working on this and another person's working on this at the same time for efficiency is how we work in real life. [00:11:58] But in the linear checklist, we're waiting until somebody does the first steps and then it gets moves on to the next person. Or you have two people trying to attack the same checklist at the same time. So it just gets really messy. Using checklist and we would run into those issues, so then I had to create controls in my system so that my team would not skip steps. [00:12:18] So then they had to do things. And so then you have to create logic and then you have to make things show or hide based on whether it clicked. And like, there's all these, and so I had to get really nerdy to make things work really well in a checklist system. And it's still, once it got that complicated, if anything broke or was unclear, or somebody needed to alter the process. [00:12:39] I was the only person that could do it. I was the only person that understood what the process was supposed to be doing, because I built it. And if the process is old enough, I might even forget why I was doing things a certain way. So then I have to go back and kind of figure out, what was I trying to create? [00:12:57] Unless I actually created a visual map, or, you know, Visual flow chart in like Lucidchart or Visio or something and did that. And so I've loved being in Flussos. I love being able to even just create visual flows, and even if I'm not going to use them as a process, just creating the map. And i've mapped out my different growth engines for my business so I can pull it up and say, "this is how we get a customer. Here's what we do. Here's the steps. Here's one of our engines Here's another growth engine how we get customers" and so i've used it for other things as well because creating visual flows and everybody being able to see it and understand it creates a lot of clarity. And Sarah, my wife, she honestly believes technology is out to get her. [00:13:44] I don't know if there's anybody else listening to this podcast that like. She thinks technology is like trying to cause problems for her. It's confirmation bias, I'm sure. She's like, "see, look at this! The wifi is not working on my computer or this is not happening. And it's like being mean to me." [00:13:57] But she loves working inside of Flussos, like she loves being able to just drag and drop, move stuff around. She's our operator. She messes with all the processes, even though she's not generally fond of technology. That says a lot because the most difficult factor I've noticed when trying to implement or roll out new tools and things in our business or in any business with clients is adoption. Like it's really difficult to get people to adopt new tech unless it's really easy to use and really intuitive. And so that's one of the things i've really noticed is it's taken the burden off my shoulders. I create no processes. I don't do it! And I just tell my team members. They're like, "Hey, we noticed this. We need to change something". And I'm like, "cool, update the process." And they just do it. I don't have to be involved anymore, which is taking a big load off of my shoulders where I used to kind of think maybe I'm the smartest guy in the room and I'm the only guy that can do process, which is not the case. [00:14:54] I'm just nerdier than most of the people on my team, but having a tool where everybody else can create it makes it a lot easier and it's taken a big, big weight off my shoulders and it gives me that safety and certainty or security that I know because we have all of our processes in there, that if I lose somebody, we can put somebody in place right away, change the role of that person and they can start to use that process and just go through it and do it. And so it creates a lot of safety because we've had things like we've had team members like go on maternity leave. We have team members come back from maternity leave and then quit right away, you know and stuff like this and so it's nice to be able to have anybody on the team like be able to step in and just follow the flow and go through that and then while going through the flow they can see where they are In the process. [00:15:44] Jo: Yeah exactly. And, you know, like team members don't just leave, they could be away for the day. And if they're away for the day in property management, we've got timelines on everything and you create those timelines within Flussos or DoorGrow Flow. You put the timeline on when that particular action or step should be completed. [00:16:05] So, so what it means is it gives the business owner the opportunity to reassign that particular act or step to someone else, always completing the task within the given timeline and delivering on the promise that you made to your clients. There's no excuses of, "I'm sorry, Jo wasn't in this afternoon, so we didn't get it done." [00:16:28] You know? The company has a responsibility and an obligation to the clients to deliver on task as and when due, not on a person, on the company. So, yeah, you know, like when we look at checklists, I like to think of them as, you know, the old school signs and guardrails on the road, whereas our automation is like the magnificent satellite navigation that we have now. [00:16:54] It just guides you. It takes you there in the most you know, fastest, efficient way that you can get there. It gives you the opportunity as your business grows and you restructure roles that you can split those tasks and assign it to the relevant person. So there's no impact on growth as you scale up and grow the business. [00:17:17] It's just, it's the most logical thing for property management because what we do in property management is built on tasks. It's just task after task. So, you know, to me, it's the industry that, you know, really should have automated workflows. That's for sure.  [00:17:36] Jason: And by automation, there's a lot of buzzwords around this right now. [00:17:39] A lot of people think automation means that a robot's doing all the work. And so, but there's I think what we're talking about here is automating or making it so that your team members can follow the processes. And so the machine of the business becomes automated so that the team are more automated instead of doing it manually as you were talking about before. There's this myth kind of in the industry. There's maybe two myths. One I call the process myth. I've noticed this that a lot of businesses that are maybe You know 200 door +, they a lot of times fall prey to this myth that it doesn't matter what their team looks like, they can just go get the cheapest, most mediocre team members as long as they're dumb enough to follow a process, and I feel like that's not accurate like and so there's this process myth. [00:18:31] They think "I just need better processes," and a lot of times when i've dug into their businesses, I've also noticed though that companies that have amazing people and have really good teams, even if they have a lack of processes, there are processes in their heads and they care enough to make sure it's working And things work and the business works well, but i've yet to see businesses Is that are able to grow quickly, have a lot of success that overly micromanage and create endless amounts of processes and try to hire low dollar wage people to just do everything. [00:19:06] And the challenge there is that they still have to be the thinker and decision maker in a lot of instances. And so how do you look at processes versus humans making decisions? And so where's the decision making come in where you need somebody to think versus just follow a to do list and do tasks and be told what to do? [00:19:30] Jo: Yeah, well, to be able to make decisions, you have to have process because process is built on policy. So policy creates the protocol where you can make decisions. And there are things that come from left field every day in property management. And if you don't have a protocol that says "if this, then that," then people make decisions based on their own knowledge or. Perhaps fear of the situation that they're involved in and so potentially wrong decisions are made, delays are created, and so risk and mitigation is a result of that and liability. So if you don't have your business founded on a very strong policy, then you're going to struggle when things go wrong. [00:20:16] You'll struggle with growth because you start to become very reactive to everything that's going on. And when you've got policy, it provides that platform for being proactive in everything you do. There is, you know, deliberation and determination in every element of your business. And it removes that element of desperation that we see so many companies built upon. [00:20:42] You know, they feel losing a key member of staff. And I think if ever you've got that fear, then your business is not strong. You should never fear losing staff because the only constant in a business is the business owner. Everyone else will come and go. So if you fear losing any particular staff member, it means that you're not in control of your business. [00:21:05] Jason: It's job security for them, but it creates risk for you. Exactly. Exactly. Could you explain, you've spoken on this at one of our events and I thought it was really interesting, the difference between landlord tenant law and policy procedures process, like that sort of idea because I think a lot of property managers are like, "well, there's the law," but that's not always clear, right?  [00:21:30] Jo: The law is created, to me, by lawyers and therefore it's not black and white. It's gray So we have to interpret what the law says and there is some very strong guidelines in law as in, you know timelines for you know, issuing a breach or you know, notice to quit or anything like that. [00:21:51] So there is very strong timelines, but there's other things that we have to interpret legislation into our policy. And then when we've got policy, we can then create process and protocol should something happen. So an example of that is, you know, if we issue a pay or quit, and the owner is saying no, you know, like, "I don't want you to give that notice to my tenant. I want to give them a little bit of time to, you know, pay the rent." And then we're outside the guidelines of law. Then, you know, what have we got written into our policy should an owner say, "don't give my tenants you know, notice to pay or quit," or should an owner be saying, "no, I'm not going to do that maintenance on my property" when the tenancy agreement states that maintenance has to be done as does the management agreement. [00:22:44] So, you know, it's understanding all those things that do happen in property management or, you know, one that happens all the time is when managers do so much work on securing an applicant that should be approved for a property. A lot of work goes into that, showing the property, advertising the property, processing the application. And then we've got someone who is, you know, the star applicant and we can't get a hold of the owner. And what happens is property managers delay the process out of fear of making a decision because they can't get a hold of the owner, and then they lose that applicant. Now, you know, that's cost the company a lot of money and the owner has got extended periods of vacancy, whereas we should have a protocol in place that in the event that we can't contact the owner, we've had the discussion, you know, when the property is, knowing that it's going vacant to say, "if we can't contact you when we've got a an applicant that suits the criteria within that 24 hours, we will make a decision on your behalf because we know what you're looking for." But fear prevents people from making decisions. [00:24:02] And we shouldn't be like that. And the only reason why we're like that is because we don't have a strong policy. So, you know, don't build your business on legislation. You have to interpret that legislation into your policy and what you do to manage. That, you know, legislation.  [00:24:24] Jason: So it seems like there's kind of a process here, right? [00:24:27] So first people know and understand the legislation. They need to be clear on this and they need to be up and current on this. And then based on this legislation, they need to create rules internally for how we are going to go about doing business, how we're going to do things and we have these different policies in the business of how we're going to interpret the law or the legislation. Once we have these policies then we can start to create process around this so that we can follow our policies and achieve the good or desired outcomes that we're aiming for. Does this sound accurate?  [00:25:02] Jo: Absolutely spot on. Yes. Okay, exactly. Yes, right. [00:25:06] Jason: So what are some things that you notice, because you help a lot of business owners get their processes dialed in get some of these visual workflows mapped out, what's lacking a lot of times in their thinking about how to build a really good process? One of the things that really stood out to me in one of the previous calls as an example was setting expectations. Just setting expectations reduces a lot of extra unnecessary work, like, "Hey, tenant, we will let you know in a day that about this," instead of them following up multiple times asking you and then multiple phone calls and emails and stuff like this. And so just communicating clearly expectations of when you're going to communicate again seems like a really simple addition to a lot of processes that reduces a lot of extra unnecessary work and interruptions.  [00:25:55] Jo: Yeah. No, there again, you've got a business that will be proactive and not have that, you know, like, "Oh my goodness, what do we do now? This happened, the tenant won't talk to us," or "the tenants changed the locks at the property," or, you know, "we can't get a hold of the owner to get this decision." [00:26:12] So everything becomes reactive and the focus and the energy goes into whatever that situation is. And meanwhile, we've got other things that are cropping up in the business that are also going to just ignite. And then they'll take our attention. So, you know, we've got this constant hopping from one drama to another because we don't have the proper policy in place. [00:26:35] And when we say that, you know, like an automated workflow is logical. Well, logic is built on reality. You know, you can't have something that's logical if it's not created out of reality in the first place. And the reality becomes the policy that you create for your company. So I would say a lot of companies actually lack that foundation of policy. [00:27:00] It's all very much hearsay. When you talk to the teams, and I work with a lot of teams, and what I like to do is talk to each team member one on one and, you know, ask them, in the event of this, what do you do? How do you do this? And very rarely do I ever get the same response from, you know, the team, they're all based on their own experience, their own need to be valued. And the way people are valued is very personal. Whereas if you create your policy, then we create how people value what you do as well. So it's not all, you know, like, "I like this to make me feel good." You know, we do get the thank yous from the clients because we deliver on the promises we make because out of policy becomes the promise that we can make, and we know that we can deliver on it. And hence that's the expectation.  [00:28:00] Jason: So I've noticed one of the things I've noticed in some businesses, it sounds like there's kind of this issue of like, you ever played the telephone game? Where like you say something to somebody and they say it and then by the end they reveal what they think the person at the end that the beginning said and it's like totally off, right? And so it gets ridiculous because they're just passing it along and this hearsay as you mentioned, this is often how sort of the policies in a business kind of get passed around or passed on like somebody trains somebody else, somebody brings them in, they're asking questions. [00:28:33] "Hey, susie. What are we do in this?"  [00:28:35] "Oh, I just kind of do this," and so then we create this whole nebulous, cloudy, fuzzy, weird thing where everybody's kind of making decisions. And the reason why is "Susie told me, like when I first got hired because she was impatient and I was annoying her that to do it this way, and I've been doing it that way ever since, and that's what I've been telling everybody else that I've been talking to is how we do it." because it's not defined. So. That's interesting. So a lot of businesses they might have processes. I mean, almost every property management business probably has some process defined, if not, you are probably very new, but a lot of them are lacking policy being documented. [00:29:13] Jo: Yeah. Yeah. You know, a lot of them when they create the process, it's based upon, you know, what the team feel is right to, and you quite often hear property managers saying, "I never do that," or you know, "I do it this way and I've always done it that way, and I'll continue to do it that way because I feel comfortable." [00:29:31] Jason: "Manuel says this, but that seems mean or uncomfortable for me. So I've found a better way of doing it."  [00:29:39] Jo: Exactly. And "all my clients would never like it if I did that." Well, you know, when you hear that conversation, it's like, you've got a problem in your business because your business is not grounded in its policy. [00:29:52] So it's all made up as they go along. That's where we start to have that desperation. We don't have a finger on the pulse of that business. We don't know what's going on because your team is doing things the way they want to do it. And they're telling you what you want to hear. So you're hearing, "Oh, everything's great." [00:30:12] And then all of a sudden that team member is, you know, really struggling and with not coping and they leave, and we find an enormous amount of unfinished tasks of dissatisfied clients of liability sitting there.  [00:30:29] Jason: From my experience, every team member that I had that left that I thought I would just probably die if I lost them. [00:30:37] These are always the team members that you probably need to leave, I've realized. Because when they do, you think you can't lose them. It's because you don't know what they're doing. You don't have clarity on their processes. They're not documented, which creates job security for them, but it creates a lack of transparency and clarity for you. [00:30:55] And often they're doing things that are stupid or the wrong way or that don't make sense that you would change if you were aware of it. And so when I have a team member leave that I was unclear about what they were doing. We started digging into it. There's a lot of dissatisfaction, you know a lot of clients were frustrated a lot of situations where I didn't know it was being done that way, and so that's it becomes a, you know, kind of a blessing in disguise a really good opportunity to now define things and improve things. [00:31:24] So It sounds like maybe we've got the legal that impacts the policy, but it sounds like maybe also the business because different businesses have different set of values, right? So, for example, let's say one business, their maintenance value is to do things high quality as possible. Real high quality so that there's no repeat work. [00:31:48] And then another is like "our owners are cheap and we want to do things as cheap as possible." Duct tape is appropriate in plumbing. Something like this. And so there's a difference in value and maybe neither one is right or wrong. Right. There may be more repeat work, but it's cheaper and that's what the owners want or what and the values of the business owner and what they dictate. These are the values of the company. And so it sounds like maybe also going into the processes and maybe even into the policy is also there needs to be mixed in the principles or the values of the company, which should be defined.  [00:32:21] Jo: Oh, definitely. Yeah, definitely. It's about the principles and the personality of that company. [00:32:27] So what's the personality of your brand? How do you want people to see your brand when they talk about? So I always say, if you don't write your own story, people will make up your story about your brand. So you've got to write your story and tell your story about what your brand is all about. You know, is your brand, you know, filled with care and heart, or are they just, you know, a brand that's churn and burn? Just get them in. And, you know, we don't build on relationships. We get them in and, you know, do what we need to do. And it's a very interesting, a lot of that comes from one, the vision, the original vision of when that person created their business, and two, the marketplace that they're working in because you can't, you know, be a suave, sophisticated brand if you're in a marketplace where you're going through an area of the area is going through rejuvenation because what we find in those areas is a lot of the old homes that the, you know, the owners of those homes are developers. [00:33:30] And they don't want to spend money on those properties because they're just kind of like waiting until they've got the approval to knock the property down and rebuild, you know, high rise or something like that. So, you know, you've got to understand your market area and make sure that your brand aligns with your market and your message aligns with your brand. [00:33:51] And then to do that, you've got to make sure that what backs you up is your process because your process is in how you deliver on whatever that image is, that story is, that you created on your brand. Because this is where we start to see as the business grows, everyone has their own spin on your story and they it becomes their story not the brand story. So yeah, the chapters all start changing  [00:34:22] Jason: I've seen this in my own business. [00:34:24] I've seen this in our clients business and we refer to kind of that a lot of times as culture because what we've noticed is If culture is off in a business, then it seems like everything is worse. Everything gets worse. And it's, it means the business isn't really built effectively around the business owner. [00:34:41] So usually the business owner is miserable in their own business because they haven't created cultural clarity. They don't have their core values mapped out or they've got too many so they value everything and nothing all at the same time, kind of. And they don't have clarity on why they do what they do or why they're in the business. [00:35:01] And so getting clarity on the motive also when we create our processes one of my rules for creating processes for our team is It needs to state at the beginning of the process what the outcome is supposed to be, so there's clarity on exactly the best desired outcome and then why we're doing it like why is that important? So that they understand the reason because sometimes you may not achieve at the full outcome, but if as long as you're in alignment with our values or you understand why we're doing things a certain way, then you're less likely to screw it up or try to change it or be cute or be clever, right? [00:35:38] And so sometimes it you know, I really believe that transformational leadership is way more effective than transactional leadership and transactional is like "here's a task. Just do what I tell you to do. Be a robot, all of the orders" and you know, "don't think," and when we get into transformational leadership, it's more, "here's the outcome that we want. I don't care how you get there, well do it according to these values at least, but whatever steps you need to do to make sure this happens, this is the end desired goal. Here's a possible way of doing it, but get this outcome, right?" If the outcome is: we want to provide great customer service, that's going to look different in a variety of different situations. [00:36:20] But if you're like, "well, the policy is that we never give a refund for this, and we only, you know, blah, blah, blah, and tell you to go pound sand," then maybe it's not going to achieve great customer service. And so, you know, I had a support team for a while that they were getting stuff done. But their communication skills in the support tickets was like really terrible. [00:36:41] They were like, "this is done." And they like, that was their reply. And I was like wait a second. So like, we changed our why at the time, because it was to build websites or whatever back in the day. And I was like, "our why statement is to build incredibly effective relationships and websites." [00:37:00] And so the emphasis became on the relationships. And so then I was focusing on the team. So they started to, "Oh, I need to communicate in a different way." And they followed the same process to achieve closing a ticket out. But what was different is how they communicated it and whether they showed care and whether they showed, you know, had effective communication or kind communication, which is very different than just, I did this, it's done. [00:37:25] Jo: Definitely. And I agree with you. I think every task that we do and everything we do is a task in property management has to have its own objective and outcome. And then we also need to understand the clients that we serve, we need to understand their why and we become their how to their why because, you know, like they only engage us because they've got a certain goal that they want to achieve. [00:37:54] They don't know how to do that. So they call on us because we become their how and the how is then our objective and outcome for everything that we do. And it's consistent because then what we do is we break down that, you know, personality, who wants to be the hero in everything or the one who's the villain or the one who's, you know, got a split personality and they're a hero to some clients and a villain to others. [00:38:22] So, you know, that's where we start to have the schizophrenia within a brand. It's not the one personality. So, you know, like we do when we create a team is about different skills, different personality, but it all joins to actually deliver to the clients the way that we see our brand, the way that we've created our brand through the policy, the platform of policy. [00:38:47] And that's the reality of our brand, to then create the process and the protocol. And you know, you've got a good, solid brand. And I think the best example of this in the world is Disney. You know, Walt Disney he Died decades ago, but when you go into Disneyland, you feel him there. You look through the eyes of Walt Disney when you walk into Disneyland, when you watch a Disney movie, and that's what we need to do when we're creating our business. [00:39:20] We need to show what our vision is so all of our team can almost look through our eyes to see what it's going to be like. And you know, every leader, they say every leader is present even when they're not present. So you know, you need to have that. And the only way to have it in property management is through your automated workflows that are built upon, you know, the logic that you created through your process. [00:39:51] So, it's very interesting and people keep trying to shortcut it, or they think that, you know, they've hired the, you know, the next best thing since sliced bread and then they're disillusioned. They think, well, what happened to that person? And there's all the blame and justification. It's like business should not run on blame and justification. That's ignorance.  [00:40:14] Jason: That's terrible fuel for a business. Yeah, it is. So, well, I think Jo, this has been, I think very helpful. You do a lot of different things. Right. And you help people with process, you've got great systems, probably can help people with procedures, et cetera. So, how can people get in touch with you if they're needing some help with something? [00:40:39] Jo: Yes, definitely. And I would encourage, you know, everyone in the industry to invest in getting your policy and process done correctly, because once you've done it, then changing it as your business scales and grows is simple. It's just adjustments and alignments. along the way. So, you know, invest in it now. [00:41:01] And I'm more than happy, you know, we could even do group exercises, Jason. But probably the best way to contact me is I'm on social media you know, through the messenger and chats on social media or email. So, the email, it's a long one because my. My company is called E Revolution, which is Oliveri backwards. [00:41:26] So, yeah, so it's just Jo, which is simple Jo@ireviloution.Com. I R E V I L O U T I O N. Dot com. So it's super simple.  [00:41:41] Jason: All right, we'll throw that in the show notes, make sure people got it. All right Well, Jo, thanks for coming on the show. Appreciate you being here. And so how can people learn more that are interested about Flussos or this visual workflow tool. [00:41:58] Jo: Yeah, the easiest way there is jump on our website. [00:42:01] Sorry Flussos. com FLUSS OS dot com and Flussos is Italian for flow. So jump on there, book a demo and you'll most likely get my husband Stacey who will do the demo with you and you know, like go through the process of don't push back immediately. Yeah. Anyone who starts working on automated workflows, it's about adapting to a new mindset in the way that you do the do every day in property management. So, you know, be patient with yourself, be very deliberate and focused on going through a mindset. And I liken this to When we introduced, you know, property management platforms 30 years ago in the industry, and I was new then, so I adopted immediately, but I see all the people that have been in the industry failed to adapt, and they didn't hang around for long. [00:42:58] So we're going through that change that we did, but go in there, get help, don't do it alone. You know, it is difficult to create flows because you like engineering and architecture. So, is that a word? So yeah, go on to Flussos. com, book a demo let them know that you're, you know, with DoorGrow as well. Just say hi I'm with DoorGrow because we've got some special things for all the family at DoorGrow. So yeah. Yeah, you know, like, just do it. [00:43:27] Don't delay. Don't let fear get in the way. Don't let fear of your team not wanting it get in the way. You know, if you've got fear of your team pushing back,  [00:43:36] that's a problem. So yeah.  [00:43:38] Jason: Not sure what it sounds, but I can tell you, like, having gone through switching process software multiple times. [00:43:45] This one, we love. Like, we love being able to run processes on it. And once you figure it out, I really think it's super intuitive. At the basic level, it's drag and drop. It's really easy to use. And, yeah, there's a lot of complexity that can be added under the hood to really make things really well dialed in, but you'll get there.  [00:44:04] Stacey will help you. All right.  [00:44:06] Jo: He will.  [00:44:07] Jason: All right. Cool. Well, it's great to have you here on the show. Jo, thanks for being here on the DoorGrow show.  [00:44:13] Jo: My pleasure. Such a joy. Thanks, Jason. All right. Bye.  [00:44:17] Jason: Okay. So if you are a property management entrepreneur and you are struggling, you don't even know what the problem is, you're trying to grow your business, you're not even sure why, what is the problem? Maybe you think, "well, I just need more leads or I just need better processes or whatever it is that you believe." Get on a call with our team and we'll help you figure it out. And maybe you're not clear on what the problem is. [00:44:40] We'll help you figure it out. And maybe you're not even clear on what the solution is or where you're at currently and what your current situation is. You're like, "I know there's something off or it could be better, but I'm not even clear." We'll help you get some clarity on that and figure it out. And we're not going to try and sell you anything unless you need something. [00:44:57] And if you need something, then we're just going to try and figure out if you want it, you know, if we have something that could help you we're not we're not pushy salespeople. But we do love helping property managers. So check us out. You can go to doorgrow. com. A lot of people are like, what does DoorGrow do? [00:45:12] We grow and scale companies dramatically and quickly. And so if you would like to grow your business, you're tired of wasting time, trying to figure out what works, wasting time doing advertising, falling prey to a bunch of different marketers. And you want to figure out what is actually working to grow businesses? [00:45:29] We're helping people grow their businesses without spending money even on advertising. You're able to grow even faster by eliminating that stuff. And so we may be able to cut your ad budgets and increase the output and the ability to grow and add doors in your business. And so we do a lot of other stuff to consult property managers and helping them get things dialed in, reach out to us. [00:45:51] We would love to help you figure out how to grow your business. So you check us out at doorgrow. com. And if you are a frequent podcast follower or listener, we would appreciate it if you like subscribe and leave us some sort of review on whatever channels you're listening on. It helps us help more people and we appreciate it. [00:46:11] And that's it for today. Until next time, to our mutual growth. Bye everybody. [00:46:15] you just listened to the #DoorGrowShow. We are building a community of the savviest property management entrepreneurs on the planet in the DoorGrowClub. Join your fellow DoorGrow Hackers at doorgrowclub.com. Listen, everyone is doing the same stuff. SEO, PPC, pay-per-lead content, social direct mail, and they still struggle to grow!  [00:46:42] At DoorGrow, we solve your biggest challenge: getting deals and growing your business. Find out more at doorgrow.com. Find any show notes or links from today's episode on our blog doorgrow.com, and to get notified of future events and news subscribe to our newsletter at doorgrow.com/subscribe. Until next time, take what you learn and start DoorGrow Hacking your business and your life.

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Dishonor in your life can be the very reason why blessings, jobs, money, and promotions slip through your fingers. To gain favor, you must first give honor.Dr. Gabe delves into the transformative power of self-reflection and purification from toxic behaviors. He explores the impact of honoring authority and relationships to unlock God's favor and blessings, highlighting the crucial roles of humility, patience, and divine timing in personal growth and spiritual fulfillment.Ask Ralph - Christian FinanceJoin financial expert Ralph Estep, Jr - Daily tips for balancing your faith and finances. Listen on: Apple Podcasts Spotify Ask Ralph - Christian FinanceJoin financial expert Ralph Estep, Jr - Daily tips for balancing your faith and finances. Listen on: Apple Podcasts SpotifySupport the showText encounteratl to 94000 to stay up-to-date on all things Encounter.Worship with EncounterSundays at 9 AM & 11 AM ET | Wednesdays at 7:30 PM ETSupport EncounterText egive to 77977 | Cash App $encounteratlanta Connect with EncounterFacebook | Instagram | TikTok | YouTube | WebsiteConnect with Dr. GabeInstagram | YouTube | Website

Hoy en Punto de Vista: La visión de San Miguel Arcángel

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/. 

Thanks to today's podcast sponsor, Visio Lending. Visio is the nation's premier lender for buy and hold investors with over 2.5 billion closed loans for single-family rental properties, including vacation rentals. Visio is fast, simple, and dependable when it comes to financing rental properties. They believe time is money, and strive to be upfront and consistent about their qualifications. Using a simple DSCR rather than a complicated NOI calculation, there are no tax returns or personal financial statements, and their pricing is set, so you always know your rate. Learn more, including about Visio's top-notch broker program, at https://www.visiolending.com/.