Grow My Clinic Podcast

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for another Mastermind to discuss the dynamics of clinical leadership and the importance of utilisation rates in assessing clinician performance. We explore why your top-performing clinician may not always be the best choice for leadership roles and emphasise the value of peer connections among clinicians. We also tackle the often-avoided topic of revenue, highlighting it as a reflection of patient appreciation. Listeners will benefit from Hannah's insights on accessible training resources for leaders and Jack's advice on evaluating return on investment. Tune in for actionable strategies to strengthen your clinical leadership team and enhance your clinic's performance!What You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In the 300th episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for a Mastermind to discuss the importance of KPIs and how they should be used to lead rather than judge performance. They discuss strategies for filling therapist schedules, emphasising the significance of brand connection and effective marketing. They tackle the question of whether clinic owners should manage their own marketing efforts and encourage a mindset focused on helping as many people as possible. Listeners will also hear insights from Jack on the numbers behind attracting new clients and Hannah's unexpected perspective on marketing strategies, even when facing a waitlist. Tune in for insights on cultivating strong leadership in your clinic!Timestamps[00:35] Marketing for clinic owners.[04:02] New client requirement formula.[09:10] Expectations for new therapists.[14:10] Understanding KPIs in therapy.[15:52] Burnout in health professions.[19:20] Client outcomes versus billable hours.[23:18] Marketing budget for new clients.[27:22] New clinician visibility importance.[31:05] Clinic owners and marketing.[36:28] Recruitment marketing investment importance.[40:49] Finding quick wins in clinics.[42:23] Revenue generation through product sales.[48:54] Formulas for client acquisition.[49:37] Time management in clinics.What You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien, Hannah Dunn and Peter Flynn come together for a Mastermind to discuss the essential criteria for a great Practice Manager. They share their experiences with hiring and developing practice managers from within their team, highlighting the need for multitasking abilities, effective communication skills, and the capacity to set boundaries between administrative and clinical responsibilities. They also deep dive the concept of mining for rich feedback, and why this is invaluable for your clinic's growth.Tune in for insights on cultivating strong leadership in your clinic!Timestamps[00:01:44] Anti-practice manager concept[00:04:47] Practice manager chemistry importance[00:10:48] Practice manager recruitment challenges[00:11:30] Hiring for clinic needs[00:15:17] Practice manager as a business owner[00:20:20] Practice manager responsibilities and skills[00:23:20] Practice manager hiring considerations[00:27:38] Hiring admin Vs clinical staff[00:30:41] Cash flow and decision-making[00:34:46] Client feedback importance[00:39:10] Feedback vs. Opinion for Improvement[00:40:46] Mining for rich feedback[00:46:13] Feedback and clinic owner challenges[00:50:09] Valuing feedback and its sources[00:52:20] Gender pay gap in healthcare[00:55:11] Commercial sense in healthcare changes[00:57:19] Fair Work AnnouncementWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, Hannah Dunn, Jack O'Brien and Ben Lynch dive into the recent changes to the NDIS and their implications for health clinics. They discuss the shift from having waitlists to facing uncertainty in appointment diaries, as many clinics are experiencing a decline in client numbers. Hannah shares insights from her experience at DOTS, highlighting their strategy of keeping waitlists open, even with long wait times, which has allowed them to maintain some demand at popular locations. The conversation focuses on attracting new clients and families amid these changes, providing valuable perspectives for progressive health professionals navigating this evolving landscape. Join us as we explore strategies to adapt and thrive in the face of uncertainty.Timestamps[01:10] NDIS changes affecting clinic operations.[06:10] Client loyalty and experience.[08:40] Client attraction strategies.[11:27] Alternative income sources in clinics.[17:04] Building a brand presence.[19:51] Panic hiring and brand damage.[24:04] Employee retention strategies.[26:11] Documenting pathways for growth.[32:34] Culture and profitability connection.[36:56] Impact hours vs. billable hours.[38:40] Impact hours vs. billable hours.[41:46] Impactful productivity in healthcare.[45:39] Impact versus profit in clinics.[49:17] Planning with clarity and specificity.What You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps[00:23] - The Issue of Unexpected Tax Bills[02:05] - The Role of Accountants in Tax Preparedness[05:28] - Managing Tax Liabilities with Bank Accounts[06:46] - Monthly Cash Allocation Rhythms[10:02] - Importance of Regular Meetings with Accountants[13:16] - Questions to Ask Your Accountant[17:02] - Tax Planning and Scenario Analysis[22:16] - Budgeting for the Future[25:01] - Key Takeaways from Recent Budget Announcements[30:03] - Approaches to Budgeting[36:03] - The Importance of Monthly Reviews[40:17] - Overcoming the Taboo of Discussing Finances[42:25] - The Moral Responsibility of Financial HealthIn this episode of the Grow Your Clinic podcast, we dive into the often daunting topic of unexpected tax bills. Joined by Jack O'Brien, we discuss why these surprises can be particularly stressful for clinic owners and how proactive financial management can help mitigate these issues.Highlighting the importance of having a proactive accountant and a solid understanding of the tax ecosystem, we explore the complexities of tax law and how clinic owners can prepare for their tax liabilities by setting aside cash in separate bank accounts. We also discuss the importance of establishing regular rhythms with your accountant, including monthly cash allocations and quarterly reviews. Jack provides practical advice on what questions to ask your accountant to ensure you're getting the most out of your financial discussions.As we transition into budgeting for the upcoming financial year, we highlight the need for both optimistic and conservative budgeting approaches. Jack encourages clinic owners to consider the second and third-order consequences of their financial decisions, ensuring they are well-prepared for growth while managing potential risks.Finally, we touch on the importance of clear communication in financial management, referencing insights from Jeff Bezos on the value of sharp notes and effective meetings. We also recommend the book Supercommunicators by Charles Duhigg, which offers strategies for deepening connections in conversationsWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps[01:05] Brand and reputation exercise.[05:25] Anti-vision exercise [10:20] Negative PR exercise insights[13:06] Legacy statement and aspirations[19:11] Toxic positivity in healthcare settings.[24:36] Infinite game of business challenges.[27:21] Tolerating the truth in business.[32:43] Control and external influences.[35:44] Problem-solving in business strategies.[39:27] Clinic revenue volatility awareness.[42:44] Financial stewardship in business.[47:26] Revenue streams and profitability.[52:57] Strategic decision-making for efficiency.[54:43] Data-driven clinic performance insightsDuring a recent Clinic Mastery team retreat in Noosa, a session took place on brand and reputation, inspired by a thought-provoking quote from Warren Buffett: “It takes 20 years to build a reputation and five minutes to ruin it.” So, what if you intentionally destroyed your reputation? How would facing the worst-case scenario strengthen your business? In this episode we discuss the importance of brand and reputation for health professionals, especially in a remote work environment. Tune in to find out how and why revealing your business blind spots can inspire proactive growthWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps[00:01:08] Challenges of April trading days[00:05:43] Financial preparedness for the holiday season[00:09:30] Monthly momentum in clinics[00:12:07] Challenging the status quo[00:16:10] Winter illnesses impact on clinic flow[00:20:10] Improving clinic activity patterns[00:25:54] Nurturing client relationships[00:28:30] Client care continuity and engagement[00:33:32] Booking appointments in advance[00:36:02] Effective leave policy characteristics[00:39:19] Reflecting on past marketing strategies[00:43:09] Podcast listener success storiesIn this episode we discuss the seasonal patterns that clinic owners face, with a specific focus on the challenges of April and the impact of public and school holidays. We dive into how getting across your annual rhythm and calendar can help you increase your monthly revenue, and how planning ahead can allow you to grow you clinic and enhance current patient experiences. We'll show you how to implement management plans and encourage rebooking to maintain continuity of care as well as the positives of fostering collaboration between admin and therapy teams to ensure seamless client journeys. Tune in for strategies on navigating these seasonal fluctuations and ensuring the success of your clinic year roundWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps00:00:00 - Introduction to the Grow Your Clinic Podcast00:00:23 - Michael Rizk's Instagram post - four big mistakes and what he's learned00:03:12 - Finding resilience in business challenges00:06:34 - System changes to help avoid past mistakes 00:11:20 - Lessons that were learned00:14:04 - The importance of family & community support00:15:42 - Business challenges and personal growth00:20:40 - How every failure leads to significant positive changes00:22:30 -  Leaning into difficult conversations in business partnerships00:26:34 - How failures can be avoided with the right advice00:30:00 - Adapting from business mistakes and taking action00:31:26 - There are no silly questionsIn this episode we discuss Michael Rizk's Instagram post that gained a lot of traction for it's honesty and empowering message on the realities of being a Clinic owner. Michael shares his journey of resilience, recounting four significant setbacks that forced him to start his clinic from scratch multiple times. From a hefty $120,000 fine due to a missed superannuation payment to navigating personal problems and a business relationship break down, Michael highlights the emotional toll and commonality of such struggles among health professionals. The conversation emphasises the importance of support and community in overcoming business challenges, resonating with many clinic owners who have faced similar trials. Tune in to hear invaluable insights on resilience, leadership, and transforming client experiences in the face of adversityWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps00:00:00 - Introduction to the Grow Your Clinic podcast00:00:23 - Discussion on budgeting for marketing00:01:18 - Understanding the lifetime value of a client00:02:22 - Marketing for clinics in growth vs. consolidation phases00:04:39 - Importance of reactivated clients vs. new clients00:05:50 - Defining your monthly budget based on client acquisition goals00:07:17 - The difference between reactivated clients and new clients00:09:20 - Testing marketing strategies without overspending00:10:51 - Pros of finding the lowest hanging fruit in client acquisition00:12:59 - Setting a marketing budget based on client lifetime value00:16:29 - Balancing therapist interests with client acquisition00:20:54 - The impact of stop - starting marketing efforts00:24:03 - Keys to running effective Google Ads00:30:01 - Importance of tracking conversions in Google Ads00:30:55 - Keys to effective Facebook advertising00:34:07 - Tips for working with marketing agencies00:38:10 - Closing thoughtsIn this episode, we dive deep into the world of marketing for health clinics with expert Peter Flynn. Discover how to effectively budget for marketing, understand client lifetime value, and implement successful strategies to attract new patients. Learn how to calculate your marketing value based on session costs and client retention, and how to niche down and attract that ideal patient. From Google Ads to Facebook Ads and SMS Campaigns, each platform serves a unique purpose in growing your clinic, so tune in to learn how to effectively allocate your marketing budget to drive clinic successWhat You'll Learn:

In this episode, we chat with Nicole French, an award-winning exercise physiologist and clinic owner, of the Exercise Rehab Group in Melbourne, Australia, about transforming healthcare practices and leading inspired teams. Nicole, who leads a purpose-driven team of 18, shares her passion for diabetes management and discusses her recent achievement of securing a $250,000 grant to implement evidence-based practices in collaboration with GPs aimed at diabetes remission. The discussion delves into Nicole's visionary leadership style and her practical approach to fostering excellence in healthcare. You'll also hear about the unexpected challenges Nicole faced in her journey and how her vision helped her navigate through those hardships. This episode is packed with valuable insights for clinic owners and health professionals looking to inspire their teams and enhance client experiences.What you'll learn:

In this episode, we chat with Lou Bibby, the passionate owner of Central Mallee Healthcare and an award-winning osteopath. Together, we explore the unique challenges and creative solutions of running a clinic in rural and remote communities. Lou shares her passion for supporting her team and the local community, emphasizing the importance of creating a culture that balances support and accountability. The conversation explores innovative strategies that country clinics can implement to attract talent and enhance client experiences, highlighting the advantages these clinics have over their metropolitan counterparts. What you'll learn:

In this episode, we chat with Shane Davis, co-founder of Clinic Mastery and owner of Profeet Podiatry and Profeet Shoe stores. Shane, recognised for his expertise in scaling teams, shares essential principles and practices that have driven growth in his businesses and those of countless clinic owners he has supported. The discussion highlights the importance of analysing profit and loss statements with a focus on benchmarking, strategies for retaining and engaging therapists to boost productivity, and tips for clinic owners to find clarity and productivity amid the chaos of managing multiple responsibilities. Tune in to gain valuable insights on how to effectively grow your clinic.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, we chat with Jacey Pryjma, clinic owner of the Australian Children's Chiropractic Centre in Newcastle, Australia. Jacey shares her journey of significant growth in her clinic over the past three years, despite facing personal challenges and raising a family. The discussion delves into the key decisions Jacey made to navigate the complexities of balancing business and family life. She emphasises the importance of being intentional with values when making decisions, which serves as a guiding principle in both her personal and professional life. Jacey also discusses the sacrifices she made, including her personal income, as an investment in the clinic's future. Tune in to hear practical insights and inspiration from Jacey's experiences in building a purposeful life and thriving clinic.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, we dive into the importance of intentional clinic design with Meg and Neena from Articulate Design. The conversation focuses on how a well-curated clinic space can attract top-quality therapists, enhance team connections, and foster a positive workplace culture. We explore the direct correlation between clinic design and improved patient care experiences, emphasising the role of a thoughtfully designed environment in achieving business success. They share insights on what clinic owners should prioritise when investing in refurbishments or new clinic spaces to ensure these investments yield tangible results. Join us as we discuss the critical role of space in bringing your clinic vision to life and creating a purposeful, thriving practice.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Transform your clinic's mentorship dynamics with insights from Peter Flynn, who navigates the complex world of mentorship transitions in clinical settings. Discover how to maintain the delicate balance between friend, colleague, and leader, fostering an environment where communication and feedback lead to growth and mutual respect. Uncover practical strategies for easing hierarchical tensions by aligning feedback methods with your team's preferences. This episode promises to equip you with the tools for cultivating a positive mentoring culture that boosts team morale and performance.We delve into the essential skills for effective mentorship, exploring why a stellar practitioner doesn't automatically equate to a great mentor. Supported by the Mental Mastery Program, Peter highlights the pitfalls of unsupported transitions and the critical need for continuous mentor development. Learn to ask insightful questions that reveal deeper issues and create structured mentoring frameworks to ensure accountability and growth. Performance metrics take centre stage as we connect them to client outcomes, enhancing the understanding of professional value and success.Mentoring goes beyond individual growth; it has a profound impact on team retention and clinic attractiveness. By fostering a culture of qualitative feedback, clinics can better align their promises with actual support and create a sustainable growth path. Listen as Peter shares strategies that enhance team competency and minimise recruitment needs, creating a lasting culture that appeals to potential hires. Through thoughtful reflection and strategic questioning, you'll gain valuable insights to position your clinic for long-term success. Join us to explore these transformative approaches and find additional resources on our website and YouTube channel.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Unlock the secrets to successful clinic expansion with seasoned expert Tony Beecroft. Discover the strategic nuances of lease negotiations, financial planning, and building a resilient leadership team. Tony shares invaluable insights into navigating logistical hurdles, ensuring a smooth transition, and the critical clauses that could save your clinic thousands. Whether you're an aspiring clinic owner or looking to expand, Tony equips you with the knowledge to scale your operations effectively.Explore the art of launching a new clinic with impactful marketing strategies. Learn how to maximise visibility, build strong referral networks, and strategically allocate your marketing budget. Dive into the power of Google Ads and the value of cultivating high-quality relationships with community referrers. Tony emphasises the importance of understanding and meeting the needs of these partners, fostering reciprocal relationships that lead to lasting referral pathways and mutual success.Navigate the complexities of team management with strategies for nurturing and retaining talent. From time blocking to encourage efficient responsibility management, to fostering open communication and collaborative problem-solving, Tony's insights are a goldmine for clinic owners. Discover the role of mentorship, feedback loops, and accountability in creating a harmonious workplace environment. By blending practical advice with real-world experiences, this episode provides a roadmap for achieving business goals while supporting personal development.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Unlock the secrets of building a successful multidisciplinary clinic with our special guest, Josh Nelson from Thrive Health Co in Brisbane. Josh takes us through his journey of integrating a diverse team of health professionals, from chiropractors to child health specialists, all under one roof. Discover how he managed to foster collaboration and mutual respect among his team, overcoming tensions to prioritise patient outcomes and create a centralised client care experience.Josh doesn't just stop at team integration; he shares insights on personal growth and effective team management, drawing inspiration from the book "Radical Candor" by Kim Scott. Learn about the innovative strategies he employs to maintain an accountable and supportive workplace, like moving discussions out of the office and replacing traditional performance reviews with engaging quarterly catch-ups. His approach highlights the importance of recognising individual differences and providing tailored support for both personal satisfaction and team success.But it's not all work and no play. Josh opens up about the delicate art of balancing work and family life, offering valuable advice for entrepreneurs navigating the same path. He reflects on maintaining structured work hours and effective communication, which allows him to pursue personal interests and foster a positive team culture. With insights on financial literacy and future aspirations, this episode is a treasure trove for business owners keen on achieving both personal and professional growth. Join us for a conversation that's as enlightening as it is empowering.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Can the right early decisions make or break your clinic's success? We sit down with Kate Hawkes from Clinic Mastery to unravel the questions that new clinic owners face, such as whether to onboard an admin or a practitioner first. Kate introduces a groundbreaking task categorisation system—black, blue, and red levels—to help prioritise tasks and optimise your time. Gain actionable insights into planning, budgeting, and managing a successful clinic right from the start.Building a thriving clinic isn't just about the numbers; it's about people. Discover how to establish a robust support system and attract the right team members to foster your clinic's growth. We'll explore setting personal boundaries and making strategic investments in your hires. Kate offers practical advice on understanding client needs, defining your ideal candidate, and leveraging your network for recruitment. Plus, you'll learn the significance of structured mentoring and supervision sessions for new hires to ensure they thrive and contribute meaningfully to your clinic's success.Financial management often poses significant challenges for new clinic owners. Learn how to build confidence in your financial decisions with tools like the breakeven forecasting tool and by optimising your relationship with your accountant. We'll also touch on balancing family and business, drawing from Stephen Covey's "Seven Habits of Highly Effective People," to underscore the importance of planning and setting boundaries. Tune in to gain valuable strategies for sustainable clinic growth while maintaining a balanced life.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Can you imagine running a successful clinic without a budget? Many do, and today's guest, Shane Bennett, reveals the hidden pitfalls of this risky approach. Shane, who leads a multidisciplinary team at Beyond in Melbourne, shares his expert insights on why budgeting is crucial for maintaining cash flow and ensuring the long-term sustainability of healthcare clinics. Learn how strategic budgeting can turn even the busiest months into manageable milestones, making financial planning less daunting and more effective.Join us as we break down the art of balancing ambition with realism in budget planning. From handling months with triple pay periods to using budget variance reports for tracking progress, this episode is packed with actionable advice. Discover how gamifying the budgeting process can make it less intimidating and more engaging, and hear Shane's practical tips for prioritizing projects and making informed decisions that drive clinic success.Align your clinic's mission with financial strategies and embrace the power of technology to boost patient outcomes. Shane discusses how fostering a forward-thinking culture and leveraging innovations can keep your clinic at the forefront of modern healthcare. Plus, learn the metrics that truly matter for measuring success—from net promoter scores to employee engagement indicators. This episode is your guide to mastering the financial, operational, and cultural facets of running a thriving healthcare clinic.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Ready to master your clinic's financials and internal processes? In our latest episode of Grow Your Clinic, clinic owner and Clinic Mastery consultant Brigid Linden joins us to share her journey from uncertainty to proficiency with essential metrics and dashboards. Brigid's story is a testament to the power of nurturing existing client relationships by focusing on key metrics like rebooking rates, cancellation rates, and patient visit averages. Learn how she overcame the initial challenges of financial management and how you can build your own confidence in managing clinic numbers.Discover how to effectively discuss business metrics within your team and why involving business partners and leadership in regular financial conversations is crucial. We'll dive into the art of explaining the "why" behind tracking key metrics to practitioners who may be resistant, ensuring that everyone understands the intrinsic value these numbers bring to patient outcomes and team growth. By honing in on a few impactful metrics, Brigid shows us how to simplify the process and avoid the overwhelm of an entire dashboard.Balancing parenthood and business ownership is no easy feat, but Brigid's insights on designing career progression pathways, consistent communication, and regular leadership meetings offer a roadmap to success. From navigating the baby toddler phase to embracing community support and creative prioritization, this episode is packed with strategies for managing work-life balance. Join us for a comprehensive guide on building a thriving clinic and maintaining motivation through the unique challenges of parenthood and business ownership.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Is the constant juggle of entrepreneurial ambition and clinic growth keeping you up at night? Join us as we sit down with Andrew Daubney, a seasoned Clinic Mastery consultant and successful clinic owner from Sydney, Australia. Andrew pulls back the curtain on the emotional roller coaster of scaling a clinic—from the stress of managing a growing team to moments of self-doubt, and the invaluable support systems that keep him grounded. Discover how gratitude and external support play pivotal roles in sustaining well-being amidst the chaos of expansion.Get ready to rethink your approach to time management with practical strategies that make a real difference. Andrew and I dive into the art of balancing the drive to innovate with the need to appreciate your current achievements. Learn how effective time-blocking techniques and leaving white space in your schedule can transform your daily routine. We also discuss the dangers of constant comparison with peers and the importance of finding joy in the process, rather than fixating on external validation or financial success.This episode is packed with actionable insights and strategies for sustainable growth. We cover the iterative process of time blocking, managing focus and energy, and making strategic decisions that align with your clinic's core values and long-term vision. With Andrew's candid sharing and our shared experiences, you'll gain valuable wisdom on leveraging community support and building meaningful relationships for lasting success. Tune in to navigate your clinic's growth journey with greater confidence and intention.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

What if you could transform your clinic from a hands-on practice to a successful business in just over two years? Join us on this episode of the Grow Your Clinic podcast as we chat with Sam Bardouh, who did just that. He went from working 60 clinical hours a week to becoming a full-time business owner, sharing his journey with us to offer invaluable insights on how you can do it too. Sam discusses his fears and challenges and how he managed to get clients and team members on board with these significant changes.We also dive deep into effective recruitment strategies and the evolution of mentoring within a clinical setting. Sam sheds light on how recruiting practitioners who align with your company's values and providing structured mentorship can lead to better retention and professional growth. Discover how focus sheets and tailored recruitment strategies can enhance your team and ultimately improve patient care. Plus, learn the importance of a continuous recruitment budget and how it helps manage growth effectively.Our conversation with Sam also covers the evolution of leadership and balancing professional responsibilities with personal life. He shares his experience of stepping back from direct patient care, leading to newfound efficiency and more time with loved ones during periods of rapid business expansion. We explore the significance of transparent leadership and fostering independence among team members, offering actionable insights for clinic owners looking to create a sustainable and scalable practice. Tune in for a comprehensive guide on transitioning from clinician to business owner, filled with practical advice and personal anecdotes.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Can the truth about physiotherapy salaries surprise you? We uncover the actual employment conditions for physiotherapists as revealed by the latest APA workforce consensus survey. With most physios earning a fixed salary and a smaller fraction receiving a base plus commission, we take you through the intricate dance between job satisfaction and pay models. This segment reveals the often unspoken disparities between expectation and reality, highlighting the profession's high need for job security intertwined with opportunities for additional earnings.Navigating the labyrinth of remuneration challenges, we compare the public and private sectors, scrutinizing how career progression and salary expectations play out differently in these environments. The dialogue illuminates satisfaction levels across various pay models and delves into factors like economic conditions and cost-of-living changes that shape perceptions of fair remuneration. We also provide valuable insights for private practice owners on fostering a thriving work environment through innovative pay systems and underscoring the intrinsic value provided to both clients and the business itself.Get ready for candid conversations about the economic realities of running a private practice and handling remuneration expectations. We share actionable strategies for clinic owners to tackle salary negotiations and career progression discussions transparently and effectively. By discussing the benefits of internship programs and the potential for expanding revenue streams beyond traditional consultations, we offer pathways to enhance job satisfaction and retention. This episode champions the power of clear communication, mutual understanding, and collaboration in building a motivated and committed physiotherapy workforce. Tune in for a comprehensive look at physiotherapy remuneration and job satisfaction.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Start your free 30-day trial of Allie: https://www.allieclinics.com/Resources:https://www.cliniko.com/connected-apps/allie/ https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-1/https://www.cliniko.com/tools/cost-of-practitioner-leaving/https://www.cliniko.com/connected-apps/Unlock the future of healthcare with our latest Grow Your Clinic podcast episode, featuring Joel Friedlaender, founder of Cliniko. Ever wondered how artificial intelligence might transform your clinic's practices? Join us as Joel breaks down the real-world applications and challenges of generative AI tools in healthcare, pulling back the curtain on their potential benefits and significant pitfalls. From the intriguing yet flawed launch of Google Gemini (Bard) to the accuracy issues in AI-generated summaries, this episode promises to equip you with a nuanced understanding of AI's role in modern healthcare.Joel doesn't just stop at the tech talk; he dives into innovative leadership and recruitment strategies that have set Cliniko apart. Hear firsthand how offering flexible work hours and fostering a culture of autonomy and purpose can lead to exceptional employee retention and engagement. Joel shares invaluable insights into how his team at Cliniko thrives, offering a refreshing perspective on leadership that transcends traditional hierarchical structures. These strategies aren't just theoretical; they have real-world applications that can help you build a motivated and committed team.Then, we pivot to the promising realm of AI in telehealth and speech recognition. Imagine the possibilities of real-time subtitles for hearing-impaired patients or automated translation services. Joel offers a glimpse into the future, discussing how AI can handle tasks like patient follow-ups and off-hours calls. We also revisit the importance of team retention, exploring the substantial financial impact of losing valuable practitioners. From fostering friendships among remote team members to ethical marketing practices, Joel's journey with Cliniko is filled with lessons that can elevate your clinic's operations and team morale. Don't miss this chance to learn from a pioneer at the intersection of technology and healthcare.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Think AI can't revolutionise your clinic? Think again. In this episode of the Grow Your Clinic podcast, we reveal how the free version of ChatGPT can transform your clinic's operations, making your processes more efficient and less reliant on individual staff members. Through our Member Immersions series, we guide you on how to tackle the challenges of implementing new technology in a structured, manageable way. You'll learn how to input quality data to get the best outputs from AI, whether it's for marketing, writing policies, or improving recruitment and client journey systems. Discover the secret to AI-prompting strategies for effective content development. We break down the components of a well-crafted prompt and provide practical examples of how to repurpose content, develop marketing strategies, and create comprehensive business plans. Our valuable prompt playbook will be a game-changer for your clinic, ensuring compliance with regulations and standards while maximizing your AI's potential. With our detailed insights, you'll master the art of prompting to enhance the quality of AI-generated outputs.Finally, we delve into the innovative technique of reverse engineering prompts to manage team members and refine your marketing strategies. Learn how ChatGPT can expedite the creation of marketing plans, improve team communications, and even assist in personal goal-setting for mentoring. Real-world scenarios illustrate the versatility of AI in creating clinic policies, handling low-performing team members, and enhancing overall operational efficiency. Tune in to elevate your clinic management and marketing efforts to the next level.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Unlock the transformative power of vulnerability within your clinic's team culture with Michael Rizk's expert insights on our latest podcast episode. Our in-depth conversation will equip you with the tools to foster an environment of trust, where team members can be their authentic selves. Discover how this authenticity leads to stronger connections, a supportive atmosphere, and ultimately, a high-performing culture. Dive into the delicate art of feedback and accountability with us, as we reveal strategies to deliver constructive criticism that builds rather than breaks. Learn from Michael's anecdotes and our discussion on language in the workplace, which underscores the profound impact that shared vocabulary has on the perception of success and progress. We shed light on the importance of feedback loops and follow-ups, ensuring that every team member thrives on clear, empathetic communication.We examine how defining core success and progress terms can create a culture steeped in clarity and shared understanding. Michael offers a fresh perspective on tracking and reporting progress, resonating with each team member's viewpoint to elevate your clinic's success and team dynamics. Tune in to gain invaluable resources for growing your clinic sustainably and continue your journey towards clinic mastery.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

Stepping into the clinic ownership arena is no walk in the park, and we're pulling back the curtain to reveal the unvarnished truth. Alongside Jack, we've dedicated this episode to guiding you through the ownership odyssey, tackling topics from time management to the entrepreneurial mindset needed to flourish. If you've been pondering whether to leap into healthcare business ownership, we guarantee insights that'll arm you with the knowledge to make an informed decision.Embarking on the journey of clinic ownership is an adventure that demands more than clinical expertise; it requires a complete overhaul of your outlook on business and life. This episode peels back the layers of the mental shifts that new clinic owners must undergo, drawing from our own experiences and the wisdom of our Elevate program. We dissect the 'build it and they will come' fallacy, highlight the necessity of networking, and stress the importance of financial acumen. We also share our strategies for prioritizing and investing time and resources in ways that not only advance your practice but also ensure its sustainability.Finally, we don't just stop at the challenges; we also equip you with the tools for success. We discuss the art of leveraging every moment for business growth, the role of AI in optimizing operations, and the significance of smart financial investments. As we wrap up, we invite you to become an active part of our community by leaving a review and continuing your growth journey with us. Every clinic owner's path is unique, but with the right guidance and community support, it can lead to a thriving destination.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode of the Grow Your Clinic Podcast, Michael shares his insights on running a clinic remotely and reducing operational reliance on clinic owners. He discusses the importance of thinking differently, facing challenges, and embracing imperfections. Michael's experience in supporting startup clinics offers practical advice on sustainable clinic growth. Tune in to learn how to think differently and challenge the norm in business and clinic management.Timestamps00:37 | Michael's Bio02:00 | How "The Four-hour Workweek" Inspired Running A Clinic Remotely05:00 | Transitioning To Remote Leadership 07:50 | Emotional Vs Physical Presence In Leadership10:15 | Impact Of Focus Sheets For Efficient Mentoring Sessions12:50 | Practical Tips For Remote Management And Team Meetings15:50 | The Mechanics Of Co-consulting (Peer-to-peer Feedback)18:36 | Common Mistakes In Clinician-to-clinic Owner Transition24:50 | Creating Trust And Vulnerability In A Team28:30 | Productivity Hacks And Finding Flow As A Clinic Owner 35:20 | Transforming Client Experience38:30 | Mastery And Continuous Improvement45:00 | Always Bring It Back To Your 'Blue Sky' VisionQuotes- "What does your team need and what does your business need? And the answer to those questions is independent of location, right?"- "We found that method of co-consulting as a really beautiful way to transfer trust [for clients]."- "If everyone's happy and laughing and smiling, we might have a mental picture that that's good culture, but potentially there's no hard conversations and feedback and actually us getting better as a unit."- "One hour of inspired work is worth more than six hours of uninspired work"- "Find what works for you and be open that it's always evolving and you're always getting better at doing it."- "I wanted to spend three months [remotely working] in Bali a year, [so] that challenged me [to ask] what does my team need to thrive?"- "You've already set and achieved goals that you said would make you happy."If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, Tinashe shares her personal experience of imposter syndrome and struggling financially.We discuss the importance of seeking advice and support, which ultimately leads to a positive change in life and business. Tinashe reflects on her clinic transformation and how knowing her numbers was the catalyst.Tune in to hear this inspiring story of overcoming imposter syndrome and success from knowing your worth.Quotes"I've put in so much time and money and effort. Surely there's gotta be an opportunity for me to be able to get some help and some mentorship.""Maybe failure is trying to carry everything on your own and not then connecting with others. Maybe that is where things aren't necessarily going to go well for you if you just try to be Atlas and carry the world.""But what is your worth? Don't you deserve to sleep at night? Don't you deserve to enjoy your children, to enjoy your pregnancy, to enjoy the holiday that you'd been waiting for for years?""What I love is those numbers ultimately end up in financial resources that you can invest in the client experience, invest in the team experience, and of course, take home something meaningful for you and your family, because that's important.""We are a Clinic for Good and we are connecting to people who might not necessarily feel that they can be included in some other mental health spaces.""There is only winning or learning, there is no losing."Timestamps00:00 Intro01:34 Imposter syndrome10:15 Mindset shift from debt to resourcefulness12:13 Choosing to invest in mentorship15:35 The first meaningful action towards clinic growth18:29 Getting comfortable with clinic numbers/finances20:41 How profit and loss guides project planning21:33 Being Clinic for Good (working with purpose)27:51 Balancing family and clinic life32:04 Mastery is continuous learning34:17 Advice for other clinic owners37:30 Connect with TinasheConnect with TinasheDune Health and Wellbeing - https://www.dunehealthandwellbeing.com/homeInstagram - https://www.instagram.com/dunehealthandwellbeingLinkedin - https://www.linkedin.com/company/dune-health-and-wellbeing/If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, clinical psychologist Sarah Morris discusses the increase in awareness and effectiveness of treatments for people with ADHD. We explore the challenges of sustaining attention and structuring one's day. The importance of recognising ADHD as a difference rather than a brokenness, and the power of having mentors in life.   Tune in to gain valuable insights on managing work and life with ADHD.Quotes"ADHD is part of the normal spectrum of society, the same as height.""There's something about ADHD that can often be a little bit of an advantage where we seek out these high stimulus environments because there's a little bit of motivation in that stimulus.""I really want to help people... make those changes in how they're responding to the tricky stuff that shows up within us... so that we can be moving towards what actually really matters in our life.""I think that sometimes my ADHD actually kind of is a little bit of a strength here because it's like, I enjoy the novelty of shifting roles... I actually really thrive on that variety of what my week looks like.""I think business is a really great canvas for us to express that creativity and bring to life a vision that we have, say, for our client's experience and our team's experience, which is pretty cool"Timestamps00:00 Intro 01:50 What is ADHD?04:12 How to manage ADHD06:54 How to 'switch gears' when you need to focus09:51 Tips for supporting team with ADHD, as a clinic owner15:05 Structuring for a productive day17:12 Living and working with purpose and meaning19:30 What to do when you're burned out as a clinic owner23:38 Managing your own ADHD as a clinic owner25:43 Managing competing demands as a business owner28:10 The duality of ADHD31:19 Navigating business ownership with serving clients35:50 Being a Clinic for Good39:00 Applying research skills to clinic life43:11 Embracing continuous improvement (feedback loops)45:34 What is Mastery to you?51:33 Connect with SarahConnect with SarahSolid Rock Psychology - https://www.solidrockpsychology.com.au/Instagram - https://www.instagram.com/solidrockpsychology/Linkedin - https://www.linkedin.com/company/solid-rock-psychology/- - - - -If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, Ben speaks with Shawn Goldberg, director and clinical psychologist at Mind Up Psychology.They discuss burnout and how it affects practitioners in the healthcare industry. The importance of Employee Assistance Programs (EAP) and how clinic owners can support their team members to prevent burnout. The conversation also touches on imposter syndrome and its connection to burnout. Tune in to gain valuable insights on managing and preventing burnout in the workplace.Quotes"Do you feel like you're living and working within your values?""Values and fairness are the two main reasons why people get burned out.""And when you feel like you're growing towards a core value or a belief, a mission, your own personal mission, of where you wanna be in your career, of what you want to do that would really give you a sense of passion, burnout will trickle away, because it's a bigger picture.""We know that in Australia, 50 to 60% of people experience burnout at work."Timestamps00:00 Intro 01:33 Burnout vs imposter syndrome02:08 6 Triggers of Burnout02:42 Surprising importance of fairness and values03:11 Signs/symptoms of burnout07:21 How clinic owners can support team experiencing burnout09:08 Why open-ended questions are best13:20 Brain hack: engage the frontal lobe 15:08 Key driver to work satisfaction: personal values17:04 Importance of boundaries and flexibility 22:33 Does your team have passion projects? It matters.30:35 Employee Assistance Programs (EAP) 36:07 How to introduce EAP to the team38:57 Autonomy and independence impact mental health42:57 Take a step back and see the bigger picture44:16 Mental health support in the healthcare industryConnect with ShawnMind Up Psychology - https://www.mindup.com.au/our-team/shawn-goldberg/Facebook - https://www.facebook.com/mindupclinicLinkedin - https://www.linkedin.com/company/mindupclinic/- - - - -If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, Ben speaks with Scott Marcaccio, the CEO and co-founder of Myodetox. They delve into the topic of building a reputable brand and maintaining a distinct culture while scaling a team. Scott shares insights on attracting A-grade talent, replicating culture in different locations, and the importance of self-awareness and emotional intelligence in leadership. They also discuss the role of journaling and reflection in personal development and decision-making. Tune in to gain valuable insights on building a strong brand and team culture in the healthcare industry.Quotes"Culture is this amorphous thing that is continuing to evolve.""We want to make sure that therapists that come through our system and work up through our mentorship over a period of years just become the best version of themselves.""You should almost completely ignore social media.""If every single small business owner within a couple of miles from you is not coming into your clinic regularly, that's an issue.""Brand is what people say when you're not in the room."Timestamps00:00 Intro00:53 Scott's Bio01:39 Culture evolution, intentional design and creating raving fans07:21 Culture is key to growth10:21 Integrating new team members13:12 Scaling and hiring strategies14:11 Self-awareness is key to effective leadership16:59 Journaling for better decision-making21:09 Measuring job performance26:23 Ensuring long-term client retention28:37 Shift in mindset towards proactive care33:09 Importance of role-play in training38:01 Focus on local community impact42:29 Continuous improvement is essential for successConnectMyodetox websiteScott's LinkedInIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, we sit down with Daniel Gibbs, the co-founder of Clinic Mastery. Dan shares his expertise in creating scalable business systems and his journey from clinician to business owner.He also delves into the challenges of transitioning and supporting team members through this process, while maintaining strong relationships with clients. The episode covers a six-step process for successfully and sustainably coming off the tools, emphasizing the importance of individualized growth and reducing reliance on specific team members.Quotes04:20 - "If you can't take six weeks off in your business, then do you really have a business or do you just have a job?"21:32 - "Contrary to what popular belief might be, the most important person in any business is not the customer, not the team, it's the owner."24:33 - "The key is nominating a final date for consulting and absolutely committing to that date."49:14 - "You really need to build a business that's not reliant on you, and one of those processes is not being the main consulting practitioner in the business. In doing so, you allow the business to grow beyond you."Timestamps00:00 Intro00:30 Daniel's Bio02:26 Transitioning from clinician to business owner10:36 Emotional journey coming off the tools/no longer seeing clients 12:47 The “transfer of trust”15:20 Financial certainty and reducing clinical reliance19:50 Six steps to coming off the tools21:15 Your new job description as a business owner24:16 Picking the date and preparing the diary29:40 Preparing your team36:05 Preparing your clients 44:44 Remain present in the business and to your team50:17 Learn more about coming off the toolsConnectInstagramFacebookLinkedInIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

This week on the podcast, Ben speaks with Joey Coleman, an expert in customer and employee retention. Joey shares his methodology for improving customer and employee retention in the first 100 days, as outlined in his book "Never Lose a Customer Again." He also discusses his newest book, "Never Lose an Employee Again," which focuses on reducing turnover and increasing employee engagement.Joey covers the eight phases of the new team member journey, from recruitment to becoming an advocate for the clinic. Tune in to learn how to create remarkable experiences for your team members and build a loyal customer base.Quotes08:38 - "What I love at the core of this is there's empathy for the other person, and that is truly care."23:40 - "Every employee has coworkers, but not every employee has colleagues… It's really difficult to quit a job where you have colleagues."38:29 - "When we feel that there is someone at work who personally cares about us, who personally is invested in our success, we do better."50:02 - "A master knows there are always edges to polish."Timestamps00:00 Intro00:30 Joey's Bio01:56 "Never Lose An Employee Again" book 06:30 The first 100 days for new team members08:40 Joey's 8 Phases for an employee's journey09:55 1. Assess10:48 2. Accept11:07 3. Affirm 12:20 4. Activate 13:00 5. Acclimate 13:45 6. Accomplish 14:32 7. Adopt 14:56 8. Advocate16:55 Interviews: Giving applicants questions ahead of time20:29 Interviews: Asking off-the-cuff questions23:34 Difference between a "Coworker" and a "Colleague"26:20 Relationships at work28:00 Creating culture in remote workspaces32:08 Unique ideas for employee benefits and rewards36:47 Mentor programs for team members42:20 What phase should I start with?44:00 Highly impactful action to take today (plus script)47:30 What does mastery mean to you?Connect"Never Lose An Employee Again" bookJoey's LinkedInJoey's Website If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, Ben Lynch discusses the importance of delegating with confidence in order to reduce reliance on oneself and others, emphasizing on efficiency, avoiding abdication and micromanagement.Ben also talks about a simple method for successful delegation and highlights the significance of a strong performance culture in high-performing clinics.Quotes00:31 - "So often when we get the opportunity to delegate, it's a real milestone or moment to celebrate because we are so often the bottleneck in the business."01:14 - "When we do delegate, so often we delegate in a fashion that's actually abdication."12:28 - "What I'm hoping to show and share with you today is a couple of copy-and-paste template messages that could be used in whatever platform you use."Timestamps00:00 Intro01:12 Delegating without micromanaging02:40 Reporting as an accountability measure03:52 Revenue report template06:53 Outstanding accounts template08:30 Practitioner utilisation/productivity template09:38 New client report template10:16 Client excellence report template10:36 Portfolio (vanity and sanity) templates12:24 When and how to use these reportsConnectInstagramFacebookLinkedInIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

This week, Peter Flynn, a Partner at Clinic Mastery, joins us on the podcast to talk about his journey of starting a physiotherapy clinic and scaling it to multiple locations. Pete shares the challenges he faced as a first time clinic owner, as well as the lessons he learned along the way. You'll gain insights into the realities of starting your own clinic, managing a clinic business, and the importance of finding your genius.Quotes08:44 - "Being a good human is a really good strategy in business."14:31 - "And… the shift for me was reframing and time blocking. And it was looking at what are the specific tasks that I need to do? What from a plan is actually going to move us towards the big goal and not just keep me busy and sorting out spot fires."20:40 - "You almost feel like a loss of control when you're not seeing clients."23:23 - "We always let the numbers make the decision."24:33 - "Some things you just don't know are possible until you understand how someone [else] did it."33:33 - "Add more value than anybody else, be of great value and do that consistently."34:57 - "... if you remember why you start, I think that that's a really key message to keep pushing forward and to remember why you're doing it and who you're doing it for."Timestamps00:00 Intro01:26 Starting a clinic is challenging 07:18 Leveraging community connections to grow client-base09:46 Life as a new practitioner13:08 Time blocking for productivity16:12 Reflecting on your strengths and weaknesses18:25 Dividing tasks when there's more than one business partner19:45 Breakthrough moment - Importance of mentorship and optimism25:20 Exiting business ownership28:30 Making a meaningful impact30:55 Key principles for showing up in business 33:25 Remember your why ConnectPete's LinkedInPete on YouTube (Clinic Mastery channel) If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, we discuss the importance of delegations of authority in reducing reliance on the clinic owner and improving decision-making processes. Ben talks about how delegation of authority allows for clear identification of who can make specific decisions within the clinic.By documenting the responsibilities and authority of each role, the clinic owner can create a more structured and purposeful decision-making process, which helps to reduce overwhelm and ensures that important decisions are made within established parameters.It also emphasizes the need for accountability and reporting back to the clinic owner or relevant stakeholders.Quotes03:04 - "A delegation of authority schedule sets out the different functional areas of your business and allows you to create the clarity as a specific example, the dollar value and perhaps criteria or under what circumstances a decision could be made without any external advice or authority given."04:50 - "There's always the trade-off of making things more complex and having too much structure that bottlenecks."06:52 - "The delegations of authority is such a key policy and then process off the back of it to reduce the decision-making reliance on you or any particular person."07:50 - "Delegation of authority, a really key thing for you to do to scale up as you grow your clinic, to reduce a reliance on you or any particular person."Timestamps00:00 Intro01:08 Importance of delegations of authority02:00 Examples of delegations of authority03:55 Structure of a delegation of authority04:50 Finding the right balance of structure05:34 Emphasis on budgeting with delegations of authority06:28 Grouping decisions under umbrella terms06:52 Delegated authority versus abdicated authority07:15 Importance of accountability loopConnectInstagramFacebookLinkedInYouTube If you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. We appreciate your support and feedback!About the hostBen realised after a number of years practicing Podiatry that he was in fact more interested in the person at the end of the foot than the foot itself. Ben's passion for understanding what makes people enjoy a better quality of life is what drives him to be creative and systematic about communication and connection with clients as part of their experience.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

This week on the podcast, we dive into the magic of creating memorable experiences with Illusionist and Speaker, Josh Norbido.Throughout the episode, Josh shares invaluable insights on how to craft extraordinary moments with the people you work with, whether they are your team members or clients. He also talks about the impact of leaving a good impression and how these experiences affect the way people see your brand.Josh also gives some practical tips for improving client experiences and talks about communication principles that can be applied both in magic shows and in business.QUOTES“People buy into you before they buy from your experiences and products.”“The best clients you can have are the ones who have already paid you before.”SHOW NOTES00:00 - Intro00:22 - Josh's Bio01:38 - The wild card in client experiences03:35 - The subtle art of communication05:12 - Rebooking is important (and how branding can help)14:28 - Making an impression using pattern interruptions17:37 - The magic happens in the silence25:55 - Designing client experiences39:00 - "How good am I at this?" - Using mentors to get better49:33 - Connect with JoshMENTIONSThe Halo EffectThe Little Red Book of Selling by Jeffrey Gitomer (book)Steve Cohen, Chamber MagicCONNECTBen's LinkedInJosh's WebsiteJosh's LinkedInIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

In this episode, Mike Blackwell shares how he was able to find a bigger purpose after going through a difficult time in his life, and how he was able to navigate this period of grief while managing a growing clinic.He also gives some tips about how clinic owners can transition smoothly from a clinical consulting role to a leadership role, how to attract experienced team members to your clinic, and some principles that he practices for creating a great clinic experience.SHOW NOTES00:00 - Intro00:22 - Mike's Bio01:38 - COVID: one business owner's journey06:38 - Post-COVID growth: Personal and business12:01 - The process of reducing your consulting load15:34 - How to attract and recruit the right people to the clinic?18:46 - Creating a great client experiences21:50 - How charity work fueled Mike's purpose30:46 - Navigating Grief and Leadership33:03 - Physitrack: tech in healthcareMENTIONSRadical Candor by Kim Scott (book)CONNECTJack's LinkedInMike's LinkedInMike's EmailIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

In this episode, we sit down with Yves Silviera, Practice Principal, and Owner of YS Physiotherapy, as he shares his journey of growing his clinic from humble beginnings in his parents' granny flat to a thriving standalone location.We delve into how Yves works with student interns in their clinic and how he created an internship model that prepares them for a successful career. Yves also reveals the importance of having a mentor and how it helped him scale his business.Lastly, we discuss how Yves nurtures and retains team members to maintain a cohesive and successful clinic culture.SHOW NOTES00:00 - Intro00:17 - Yves' Bio01:20 - Starting YS Physio in a granny flat04:38 - Recruitment gold mine (hint: student interns)09:23 - Journey to the first standalone clinic12:05 - YS Physio's team structure12:59 - How do you divide your time as a clinic owner?13:33 - Lessons from a clinic fit out15:36 - Why slowing down is key16:25 - The importance of having a business mentor17:44 - Recruiting (and keeping) team members19:04 - How to communicate with your team21:17 - What's next?22:33 - Connect with Yves23:46 - Yves' advice for other clinics MENTIONSCulture is Everything by Tristan White (book)CONNECTJack's LinkedInYves's LinkedInYves's InstagramIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

In this podcast episode, Marion Giddy shares her experience of creating a leadership team in their clinic who can support their growth and create an impact on the local community. We also explore coaching, mentoring, and the skillset Marion has developed as a leader to help grow her team.We also discuss the challenges and opportunities of starting a family while running a growing business, integral theory in leadership, and working alongside a spouse.QUOTES“Leadership coaching is relevant to everyone on the team because we're all leading something.”“One of the key premises in integral theory is that every perspective is true and partial.”SHOW NOTES00:00 - Intro00:18 - Marion's Bio02:20 - Cooee's Team structure03:59 - Moving into a new clinic space06:11 - Preparing for a new clinic location09:07 - Starting a family and running a business12:08 - Taking time off with a newborn14:37 - Working with your spouse17:50 - Being ready for, and creating, a leadership team20:46 - Autonomy and decision-making within the team (Holacracy)23:09 - Getting the team onboard with leadership and growth26:01 - Marion's role as the business owner27:09 - Mentoring your team (when there's pushback)31:06 - Accelerating clinic growth with business mentoring32:59 - Cooee Collaborative (a holistic approach to individual and team training)36:49 - How to continue showing up as an effective leaderMENTIONSThe Cooee CollaborativeCONNECTBen's LinkedInMarion's LinkedInIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

This week on the podcast, we are joined by Tessa Kennelly, Head of People Operations at Beyond.In this episode, we talk about the challenges and lessons Tessa learned during the COVID pandemic, tips for recruiting, attracting and retaining great team members, and how to encourage your team to practice clinic values.Tessa also shares her tips on how to overcome procrastination and dealing with the big jumps in your career.Join us for this insightful discussion!QUOTES“We acknowledge right from the start that anything anyone's doing in the clinic, regardless of what role or what title they have, we're all working together for the same goal.”SHOW NOTES00:00 - Intro00:18 - Tessa's Bio01:22 - Key leadership lesson03:15 - Tips for procrastination & time-blocking05:40 - Mentoring & leadership structures09:17 - Team pathway: Head of Operations10:56 - Creating a strong admin team12:31 - Integrating admin and therapists13:49 - Positive team culture14:59 - Intentionality and purpose17:31 - Team induction is critical in shaping clinic culture19:33 - Vulnerability & honesty at work21:15 - How Covid impacted the clinic and leadership23:38 - Principles for decision making24:30 - Beyond's team structure and growth26:32 - Hard conversations with the team (RadCan)28:37 - Developing systems & tools to implement30:59 - Sustaining impact32:32 - The key to personal growthCONNECTBen's LinkedInTessa's LinkedInIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

In this episode, we have an inspiring interview with Melissa Juzva, Director of Solution Psychology. She shares her experience and insights on how to help the next generation of therapists grow and find their own pathways, and how you can support your team through training and development.We also explore how investing in your team's growth translates into the retention of great team members and how it attracts quality recruits. Melissa also talks about the challenges she faced at the start of the Covid pandemic and the power of vulnerability.QUOTES“If your team feels valued and listened to, they're less likely to go and look for another job.”SHOW NOTES00:00 - Intro00:18 - Melissa's Bio02:13 - 'Reflect & Connect' Retreat04:24 - Creating space for vulnerability07:04 - Being vulnerable with your team08:27 - Team culture & recruitment11:41 - Mentoring early-career team members15:51 - Future of Paediatric Psychology19:40 - Pathways for retaining quality team24:00 - Having tough conversations26:33 - Your genius as a business owner29:16 - Lessons learned as a business owner34:45 - Working with a business mentor37:18 - Being profitable in healthcare40:30 - How do you 'switch off' as a clinic ownerMENTIONSDare to Lead by Brene Brown (book)Radical Candor by Kim Scott (book)CONNECTBen's LinkedInMelissa's LinkedInIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

Scaling your business while also having a growing family can be a tough challenge for practice owners, but with a solid strategy, it's not impossible to strike a balance between business growth and family life.In this episode,  we chat with Hannah Dunn, Director and Principal OT at D.O.T.S. Occupational Therapy for Children. Hannah shares the lessons she's learned on being a work-from-home Director and the common challenges she's faced as she scales her business and while taking care of a growing family.She also talks about how she provides pathways for her team members, creates accountability, and maintains a sense of presence even as she works remotely.SHOW NOTES00:00 - Intro00:18 - Hannah's Bio01:17 - Starting a family and running a healthcare clinic05:13 - Early days of working as a new parent06:23 - Returning to consulting & importance of a support network08:03 - Benefitting from systems and strong admin team09:44 - DOTS team structure10:30 - Priorities as a new business owner12:16 - Growing as a leader13:30 - Good communication solves everything16:22 - How to handle resignations17:04 - Challenging the team to grow & team pathways19:24 - Being a Multi-D clinic wasn't for us20:29 - Recruit in a competitive environment27:06 - Transitioning from caseload to running business28:39 - Balancing family life with business29:46 - Presence as a business owner30:59 - Getting team onboard with clinic changes33:32 - Dealing with uncertainty and stress36:29 - Knowing your numbers38:58 - Empathy and connection as a business ownerMENTIONSSlackD.O.T.S. Occupational Therapy for ChildrenCONNECTBen's LinkedInHannah's LinkedInIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

In this episode, Jack and Ben talk about Patagonia's bold move of ‘going purpose' instead of going public and the lessons we can pick up from this purpose and impact-driven company.QUOTES“Money is just an amplifier. What you do with a little bit of money will be amplified when you have a lot of money.”“If we keep on saying, “I'll give when I have more,” we'll never ‘get more'. It will never be enough [money].”MENTIONSGrow Your Clinic: And amplify your impact as a clinic for good by Ben Lynch (book)CONNECTBen's LinkedInJack's LinkedInIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

In this episode, Peter Birch, Host of the Talking HealthTech Podcast, lets us in on the latest scoop about tech in healthcare and how much this industry has grown over the years. He also talks about some of the new technologies that clinic owners can look forward to and how we can contribute to the development of better healthcare tech in our own ways.If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatment plans – or if you need help with just about anything! – reach out to us via our website or email Jack at jack@clinicmastery.com. We'll be happy to help!SHOW NOTES[04:10]  Stories of tech growth in health tech[07:27]  Cool healthcare startups you need to check out[10:36]  How tech can play a role in healthcare[14:20]  Why clinic owners should join user communities and participate in beta testing[21:04]  Lessons that startup founders learned after creating a startup[26:42]  What kind of technologies can we look forward to in the near future?[30:54]  Know more about healthcare tech on The Talking HealthTech PodcastMENTIONSNew Trends in Healthcare Tech and Why They're Worthy Investments (Ep. 160)Transforming Healthcare With Immersive Virtual Reality Tech (Ep. 254)Talking HealthTech PodcastEscaping the Build Trap by Melissa Perri (book)CONNECTLinkedInIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

In this episode, Eric Gartner and Travis Brunn, Founders of SimpleSet, joins us in a conversation about starting a tech company and creating technologies that elevate the services of practitioners and improve patient outcomes.If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatment plans – or if you need help with just about anything! – reach out to us via our website or email Jack at jack@clinicmastery.com. We'll be happy to help!SHOW NOTES[02:15]  Icebreaker q's – reading list, who inspires you, motto to live by[06:37]  How they founded their company, SimpleSet[11:34]  What you need to know before starting a tech business[13:57]  What makes SimpleSet different from other exercise software[17:00]  How intuitive SimpleSet is[19:00]  Does more tech mean better results for patients?[21:16]  Does more tech mean better business?[22:57]  What to look forward to for SimpleSet[26:13]  Final advice to clinic owners on using exercise prescription apps in their practice[26:49]  Final word on using tech to improve your services[27:41]  Know more about SimpleSetQUOTES“The more you collaborate with people in your industry and who are adjacent to your industry, it sparks that creative mindset.”MENTIONSProject Hail Mary by Andy Weir (book)CONNECTSimpleSet WebsiteIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

This week on the podcast, Christian Doran, Founder & CEO of RecoveryVR, talks to us about how immersive VR technologies can transform the way you do your therapy and rehab treatments and how patients are responding to treatment plans that incorporate these immersive VR technologies.If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatment plans – or if you need help with just about anything! – reach out to us via our website or email Jack at jack@clinicmastery.com. We'll be happy to help!SHOW NOTES[01:46]  Icebreaker q's – reading list, who inspires you, motto to live by[04:23]  How Christian founded his tech company and what VR is/isn't[09:00]  Nintendo Wii vs. Immersive VR – what's the difference?[13:59]  Rehab/recovery cases where VR can be useful[21:23]  How do patients respond to using VR for therapy?[26:18]  What to look forward to for RecoveryVR[31:47]  Learn more about RecoveryVR!MENTIONSRecoveryVRCONNECTChristian's LinkedInIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

In this episode, Dr. Theresa Kidd and Karl Smith from The Kidd Clinic share the insights and lessons they've learned on how they've grown practice and how team culture and having a mentor has helped them through their journey.They also talk about the role of branding in attracting the right types of people to your clinic and the routines and habits that keep them together as a team.SHOW NOTES[00:55]  Rapid-fire questions: reading list, childhood aspirations, etc.[09:34]  Early days of Kidd Clinic[11:50]  The Kidd Clinic now[12:57]  Recruiting experience[13:31]  How they made their brand attractive to potential hires[17:26]  Cultural rewards of a team huddle[18:58]  Standard week for a clinic owner of a large group practice[23:57]  Routines that keep the clinic alive[28:01]  Impact of Kidd Clinic on the community[29:44]  Advice to other clinic owners[32:06]  Benefits of getting a business mentorMENTIONSTrust and Inspire by Stephen Covey (book)Leaders Eat Last by Simon Sinek (book)Helping Autistic Teens to Manage their Anxiety by Dr. Theresa Kidd (book)CONNECTKidd ClinicKarl's LinkedInTheresa's LinkedInIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

In this episode, we talk all things marketing – attracting new clients, branding, messaging and all that with Digital Strategist Michael Colman.Michael specializes in helping clinics grow their practice by providing the right tools and strategies tailor-fitted to the goals of your clinic.We also talk about what we can learn from high-performing clinics and the marketing solutions that are best for clinic owners.If you need help with your clinic's strategy, marketing, or mentoring, reach out to us via our website or email Jack at jack@clinicmastery.com. We'll be happy to help!SHOW NOTES[01:14]  Rapid-fire questions: reading/learning list, who inspires you, childhood dream, motto you live by[03:47]  How Michael started his marketing agency[05:18]  How marketing has changed over the years[07:57]  How Michael helps health professionals[08:58]  How marketing in the healthcare space differs from other industries[09:59]  Marketing tips to make your clinic/services stand out[13:53]  Marketing Attribution – how can you track where your clients come from?[17:16]  Cross-platform touchpoints with clients[21:50]  Lessons from high-performing clinics[24:29]  Final thoughts[25:33]  Get in touch with MichaelMENTIONSTraction by Gino Wickman (book)Local Health MarketingCONNECTEmailLinkedInIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

In this episode, we chat with Migration Lawyer Traci Chen about the benefits of hiring from overseas and how it can help your business grow. She also talks about the usual challenges you may encounter in recruiting skilled overseas talent and some things to keep in mind so that you can pick out the right person for your team.QUOTE“Your business can't grow enough if you don't have the demand for it. You always need to have that surplus.”SHOW NOTES[00:44]  Rapid-fire: reading/learning list, childhood dream[02:48]  How Traci became a lawyer[10:22]  How content creation benefits your business[13:07]  How to get started on creating content[14:10]  Pros of hiring from overseas, how it can help your business grow[16:02]  How to start recruiting team members from overseas (pt. 1)[16:53]  Common mistakes with hiring from overseas[17:35]  Best practices[18:57]  Language and cultural barriers, training differences, and other challenges in hiring team members from overseas[20:21]  How to start recruiting team members from overseas (pt. 2)[23:13]  Connect with TraciCONNECTEmailInstagramLinktreeIf you found this episode valuable, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!