Grow My Clinic Podcast

Starting a new graduate and hoping they'll “figure it out” as they go?In this episode of the Grow Your Clinic podcast, we break down how to onboard new grads in a way that builds confidence fast and sets them up for long-term success. We unpack why early familiarity matters, how purposeful shadowing and getting reps in early accelerates competence, and how clear expectations and clinic culture reduce overwhelm. We introduce the three-stream onboarding framework—personal, professional and practice—and share practical ways to use early involvement, feedback and flipped learning to create smoother transitions and stronger clinicians.If you want new graduates to feel confident, capable and connected from day one (not six months in), this episode gives you a clear, practical onboarding playbook.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In This Episode You'll Learn: 

Constantly busy, but not always moving your clinic forward?In this episode, we unpack how proactive planning for the new year helps clinic owners cut through distractions, avoid shiny object syndrome, and focus on the projects that actually move the needle. We break down how to choose the right priorities, set clear goals, and use simple planning frameworks like the 120-day plan to avoid scope creep and half-finished ideas. You'll learn how to create space for strategic thinking, define what “done” really looks like, launch projects in a minimum viable way, and build feedback loops that keep your team aligned and accountable.If you're ready to stop reacting, start planning, and make consistent progress on what matters most, this episode gives you a practical framework to lead your clinic with clarity and confidence.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In This Episode You'll Learn: 

Hiring in a hurry and hoping for the best - only to pay for it later?In this episode of the Grow Your Clinic podcast, we break down why panic hiring is one of the biggest risks to clinic growth, and how a clear, multi-stage recruitment process helps you consistently hire the right people. We unpack a practical seven-step framework that goes beyond CVs to assess skills, values and culture fit, while reducing bias and costly hiring mistakes. You'll learn how to involve your team using a simple “heck yes or no” filter, spot red flags early, create relaxed, meaningful interviews, and set clear expectations with candidates from the start.If you want to build a strong, aligned team - without rushing decisions or repeating hiring regrets - this episode gives you a smarter, calmer way to recruit with confidence.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In This Episode You'll Learn: 

Wondering what your marketing agency is actually doing, and whether it's truly bringing new clients through the door?In this episode of the Grow Your Clinic podcast, we unpack the must-know foundations clinic owners need before handing over a single marketing dollar. We break down the core definitions that shape every campaign - what a real conversion is, how to calculate your Client Acquisition Cost, why Lifetime Value matters, and what ROI should realistically look like for your clinic. You'll learn how to set clear expectations, ask the right questions, and avoid the common misalignment that leads to wasted spend and disappointing results.We also explore how to build a transparent, collaborative relationship with your agency, one where reporting is simple, next steps are clear, and both sides are accountable. If you want marketing that genuinely delivers new clients, not just pretty reports, this conversation will give you the clarity and confidence to get it right.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In This Episode You'll Learn: 

Struggling to attract great team members and tired of scrambling every time a role opens up?In this episode of the Grow Your Clinic podcast, Ben and Bec unpack why adopting an “always be recruiting” mindset is one of the most powerful shifts a clinic owner can make. We explore how dedicating just a few hours each week to proactive recruitment builds a warm, ready-to-go pool of quality candidates long before you need them. You'll learn how to use social media and simple weekly habits to stay visible, craft a compelling “Join Our Team” page that actually converts, and showcase your clinic culture in a way that attracts the right people (not just more people).We break down practical ways to create genuine connection during interviews, from conversational coffee chats to insightful questions that reveal motivation, fit and values. You'll hear how nurturing relationships with past applicants can turn into future dream hires, and how involving your team in the process strengthens culture from day one.If you're ready to ditch last-minute hiring stress and build a steady pipeline of aligned, enthusiastic candidates, this episode shows you exactly where to start.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In This Episode You'll Learn:

Feeling unsure how to fairly evaluate your team and set clear expectations as the year wraps up?In this episode we break down how to run a powerful, data-driven year-end review that gives you clarity, removes bias, and sets your practitioners up for real growth. Ben and Hannah unpack the key metrics every clinic owner should track - revenue, appointments, retention, cancellations, and leadership hours - and how to interpret the story behind the numbers so you can support each practitioner appropriately. We explore how to identify genuine growth opportunities, spot systemic operational issues, and tailor development plans to match each team member's experience and role. You'll learn how to build a simple, structured review document that includes goals, performance insights, and action steps, creating clearer expectations and stronger accountability for the year ahead.If you're ready to set your team up for a confident, aligned and high-performing 2026, this episode shows you exactly how to do it.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In This Episode You'll Learn:

Want to take maternity leave confidently, knowing your clinic will thrive while you're away?In this episode of the Grow Your Clinic podcast, Ben, Hannah and Bec share their experiences of stepping back from their clinics after having a baby. We unpack why taking at least three months of minimal contact can help new parents adjust, bond with their newborn, and establish a routine - without feeling guilty or overwhelmed. You'll learn practical strategies for preparing your clinic, including creating a “Who Do I Go To” document, empowering your team through coaching and mentoring, and setting realistic expectations for both yourself and your business. Plus, we challenge common myths about maternity leave and show how stepping away can actually strengthen your clinic and your team.If you're a clinic owner preparing for leave (or just curious how to step back without losing control), this episode gives you the roadmap to enjoy those early months while keeping your business thriving.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In This Episode You'll Learn:

Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ Join Ben and Jack as they give you a true behind-the-scenes taster of what it's like to work with them! In this episode, they unpack why data - not feelings - should drive your clinic's decisions, performance and growth. They also walk you through Allie, the platform they use to centralise metrics and training, and even analyse real-life clinic data inside the system - so you can see exactly how the numbers reveal what's really happening. You'll learn how Allie brings instant clarity to PVA, rebooking rates, cancellation rates and new client numbers, why an 8–12 week review window uncovers meaningful trends, and how these insights fuel better mentoring, clearer expectations and a more accountable team culture.If you want to replace uncertainty with clarity and build a clinic that consistently grows, this episode shows you where to start.  In This Episode You'll Learn:

Ever wondered why some clinic owners completely transform after coaching - while others just get busier?In this episode of the Grow Your Clinic podcast, Ben, Hannah, Jack and Pete dive into the real ROI of coaching, and why it goes far beyond revenue, systems or ticking off tasks. You'll hear how the most meaningful gains come from personal transformation—better decision-making, clearer leadership, healthier boundaries and a mindset that frees you from overwhelm. We unpack how coaching helps clinic owners identify blind spots, delegate with confidence, and shift from daily firefighting to strategic leadership. Plus, Hannah shares how strong systems and the right support team allowed her to take three months of maternity leave while the clinic continued to thrive. If you've ever wondered whether coaching is “worth it,” this episode reveals why the true payoff is who you become - and how that changes everything for your business and your life.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/     In This Episode You'll Learn: 

Feeling overwhelmed heading into the new year, and unsure how to set your clinic up for a strong start?In episode 329 of the Grow Your Clinic podcast, Ben, Dan and Bec discuss key strategies to kickstart the new year with momentum. We unpack how to plan around effective trading days, set up multiple bank accounts to stabilise cash flow, refresh key processes like client onboarding, and use time-blocking to lock in your big rocks before the year gets busy. We break down the simple Three-Question Reflection Method that helps clinic owners cut through the noise and create a clear, focused plan for the year ahead. You'll learn how to pinpoint what to start, stop and keep doing, so your time, team and systems align with what actually moves the needle. Plus, we dive into practical ways to elevate team development and enhance the client experience from day one. If you're ready to enter 2026 hitting the ground running with clarity, confidence and momentum, this episode gives you the blueprint.  Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/     In This Episode You'll Learn:

In this festive episode, Ben, Jack and Hannah discuss the joys and challenges of celebrating Christmas within a team environment. They explore the importance of planning Christmas parties, creating memorable experiences, and acknowledging team contributions throughout the year. The conversation also touches on the significance of gifts and acknowledgments for referral partners, emphasising the need for intentionality and connection during the holiday season.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/     Key Takeaways To Grow Your Clinic: 

Get your free copy of our End of Year Checklist now! Head to https://www.clinicmastery.com/free-resources Feeling the year-end chaos creeping in?In this episode of the Grow Your Clinic podcast, Ben, Jack and Hannah share how to take control of the holiday rush with a proactive end-of-year checklist. They break down practical steps to keep your clinic running smoothly — from locking in client bookings and team meetings to tightening up your finances and marketing. You'll learn how to maintain momentum through December, start the new year strong, and avoid the dreaded post-holiday slump. Plus, discover how small tweaks in planning and communication can turn the “Christmas crunch” into your clinic's most productive season yet.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/    In This Episode You'll Learn:

Feeling like your clinic's expenses keep growing but profits aren't?In this episode of the Grow Your Clinic podcast, Ben, Hannah, Jack and Pete break down how to take control of your clinic costs without cutting corners. You'll learn how to separate true expenses from smart investments, identify hidden money leaks (like subscriptions, meetings, and admin hours), and reallocate funds toward what actually drives growth—your team and your clients.If you're ready to stop wasting dollars and start spending with strategy, this episode will help you tighten your costs, boost profitability, and build a stronger, more sustainable clinic.  Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/    In This Episode You'll Learn:

Feeling the pressure to raise your clinic fees but not sure where to start?In episode 325 of the Grow Your Clinic podcast, Ben, Bec and Jack unpack the current state of physiotherapy fees in Australia - and why so many clinics are undercharging. They explore how implementing a tiered pricing model can help you align fees with clinician experience, boost profitability, and create a more sustainable business. You'll learn how to benchmark against competitors, run regular fee reviews, and confidently communicate value to clients without losing trust.If you're ready to move beyond outdated pricing and build a model that rewards skill, supports growth, and keeps your clinic thriving, this episode is a must-listen.Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In This Episode You'll Learn:

Do your practitioners really understand their performance targets — and why they matter?In episode 324 of the Grow Your Clinic Podcast, Ben, Hannah and Jack unpack how to set clear, relevant performance targets that drive both practitioner growth and clinic sustainability. You'll learn how to start the KPI conversation early — even at the hiring stage — and how to link targets to your team's personal goals so they feel motivated, not micromanaged. The team dives into how to tailor expectations by profession and experience, use tools for real-time feedback, and foster open, transparent discussions that build trust and accountability. If you've ever struggled to balance clinic profitability with practitioner satisfaction, this episode shows you how to create targets that inspire action and long-term success for your whole team.Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In This Episode You'll Learn:

Tired of admin meetings that drain your energy instead of driving progress?In this episode of the Grow Your Clinic Podcast, Jack and Bec share how to transform your clinic's admin meetings from time-wasting catch-ups into energising sessions that spark collaboration, accountability, and real results. You'll learn how to shift from information-dumping to decision-making, set clear agendas that keep everyone focused, and create a safe space where your team feels empowered to speak up and problem-solve. We unpack how small changes—like pre-framing meetings with short videos, celebrating wins, and encouraging open feedback—can build trust and momentum across your team. If you've ever walked out of a meeting wondering what was achieved, this episode will show you how to make every minute count and leave your clinic buzzing with clarity and action.   Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/     In This Episode You'll Learn: 

Struggling to get your clinic systems to actually stick?In episode 322 of the Grow Your Clinic podcast, Jack, Dan & Bec dive into why so many systems fail - not because they're bad, but because they're abandoned too soon. From battling “shiny ball syndrome” to building a culture of consistency, this episode shows you how to stop reinventing the wheel and start locking in systems that last. You'll learn how to become the ‘Chief Reminding Officer,' why documenting beats overthinking, and how to use tools like task lists and centralised hubs to keep your team aligned. Plus, get practical tips to streamline onboarding, reduce overwhelm, and make your systems so clear and useful that your team actually wants to follow them. If you're ready to build a clinic that runs smoother - with less micromanaging - this one's a must-listen.Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In This Episode You'll Learn:

Is your clinic letting past clients slip through the cracks - or do you have a system to bring them back?In episode 321 of the Grow Your Clinic podcast, Jack, Hannah and Peter Flynn dive into the art and science of reactivating clients who have slipped away. You'll hear how to avoid the “salesy” stigma, why reactivations are actually part of outstanding client care, and the right time frames for different professions to trigger a check-in.We also unpack the balance between personal touch and automation, how to get therapists (even Gen Z grads) comfortable with reactivation calls, and why investing in the right software and systems pays for itself many times over. Expect practical scripts, examples, and mindset shifts to help you and your team reconnect with past clients in a way that feels natural, valuable, and effective.Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In This Episode You'll Learn:

Are your receptionists set up to deliver an outstanding client experience - or do they need better training?In episode 320 of the Grow Your Clinic podcast, Ben, Bec and Dan unpack the 4 essential scripts every admin team needs at the front desk. You'll discover how to balance consistency with personality, why onboarding receptionists quickly and effectively is critical, and how admin teams can shape retention just as much as practitioners. We also dive into practical strategies like shadowing clinicians, setting KPIs, and using scripts as a foundation for confident, human conversations. Plus, Bec shares her go-to admin training resources to help your team thrive.      Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/     In This Episode You'll Learn:

Confused about whether to put your clinic's marketing dollars into Google Ads or Facebook Ads?In episode 319 of the Grow Your Clinic podcast, Ben, Jack and Peter unpack the key differences between these two platforms - Google Ads capturing people actively searching for your services, and Facebook Ads grabbing attention while people scroll. You'll learn how to decide where to spend your budget, when to run ongoing campaigns vs short bursts, and why discounts don't cheapen your service but can lower the barrier for new clients. Plus, Peter takes you behind the scenes as he breaks down a current new client offer, showing exactly what works in practice. Whether you're new to paid ads or looking to refine your strategy, this episode gives you the tools to make smarter marketing decisions and grow your clinic with confidenceNeed to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/    In This Episode You'll Learn:

Is your practice manager really set up for success - or are unclear titles and responsibilities holding your clinic back?In episode 318 of the Grow Your Clinic podcast, Ben Lynch, Jack O'Brien and new co-host Bec Clare dive into why defining the role and title of a practice manager is critical for recruitment, expectations, and clinic culture. You'll hear why vague titles attract the wrong candidates, how a clear position description can prevent burnout and turnover, and what it really means for a practice manager to act as a “freedom manager” for the clinic owner. We also explore how role clarity empowers practice managers to lead teams, enhance client experience, and safeguard cash flow. If you want to attract the right people and set them up to thrive, this episode is a must-listen.   Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/   In This Episode You'll Learn:

Hired a new practitioner? Find out why you shouldn't wait until day one to make them feel part of the team!In episode 317 of the Grow Your Clinic podcast, Ben, Hannah and Jack share practical ways to fully utilise your new practitioner in their first 100 days. From sending welcome gifts to inviting them to team events before they start, you'll learn how to create a sense of belonging early and build their confidence fast. We cover why early client contact matters, how to set clear expectations from day one, and what to include in your 3-month review to boost retention. If you're onboarding a new grad or seasoned hire, this episode gives you the tools to fill their schedule and set them up for success!Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In This Episode You'll Learn:

Get your free copy of our Clinic Owners Guide on 'How To Fill The Books of a New Practitioner' now! Head to https://www.clinicmastery.com/free-resources Struggling to build strong referral relationships that actually lead to new patients? In episode 316 of the Grow Your Clinic podcast, Ben, Hannah and Jack unpack what it really takes to build trust with new referrers, and how to turn those relationships into a steady stream of clients. You'll learn why consistent communication, like sending patient progress updates and asking for feedback, is key to staying top of mind. We cover how to understand your referrers' biggest frustrations, tailor your outreach, and create a seamless experience that builds confidence in your clinic. Plus, hear how creative strategies like renting space in a referrer's clinic or using simple tools like a partnership tracker can fast-track your growth. Whether you're just starting to build your network or looking to strengthen existing connections, this episode is packed with practical tips to help your clinic become the go-to referral destination.Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In This Episode You'll Learn:

Are you wasting money on the wrong ads? Getting clicks but not patients? In this episode of the Grow Your Clinic podcast, Peter Flynn breaks down why Google Ads often outperform Facebook and Instagram for clinics, and how to cut out wasted ad spend by targeting only high-quality traffic. You'll see a live walkthrough of a real Google Ad, learn how to spot if your clinic is underdelivering, and get practical tips to improve your marketing strategy.Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In This Episode You'll Learn:

So - What Does the New Thriving Kids Program Mean for Your Clinic and the Families You Support?If you're feeling lost in the NDIS maze, tune in for this episode as Ben, Jack, and Hannah unpack the confusion around the new Thriving Kids Program and what it means for clinic owners, parents, and practitioners. From navigating inclusion criteria to managing team dynamics, finances, and patient experience, you'll get practical strategies to help your clinic adapt and stay focused on supporting children and families through change.If you're working within or alongside the NDIS, this episode offers timely insights to help you and your clinic adapt, respond, and thrive.Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/What You'll Learn:

Is your clinic thriving — or just surviving? In episode #313 of the Grow Your Clinic podcast, we pull back the curtain on what it really means to lead a successful clinic.Join Jack and Ben as they explore why leadership isn't just a buzzword - it's the foundation of a meaningful, high-impact business. Forget rigid business blueprints. This episode dives into building a clinic that reflects your values, vision, and purpose.You'll hear thought-provoking insights on breaking through artificial harmony, identifying what's truly holding your team back, and asking the hard questions that unlock real growth. There's also a lively discussion on whether fun should be a core value at Clinic Mastery, and what that says about the kind of culture you're creating.From stepping back from the daily grind to leading with strategy, to recognising the traits of high-performing team players, this conversation is packed with insights to help clinic owners step into their leadership potential and grow a business that truly thrives.What You'll Learn:

Are Your Financials Failing You? Here's How to Fix Them.In episode #312, Hannah, Jack and Ben dive into why the way you structure your financial statements matters more than you think. Join us to discover how organising your numbers functionally can unlock powerful insights for clinic owners. We'll unpack the real meaning behind accounts receivable and why knowing your 30-, 60-, and 90-day breakdowns could change how you run your clinic. Hannah gets real about her fear of numbers and how she moved past it - proving that you don't need to be a math whiz to master your money. Meanwhile, Jack lays out a practical approach to building a profit and loss statement that actually makes sense for clinic owners.Whether you're numbers-phobic or just ready to level up your clinic's financial game, this episode is packed with takeaways you won't want to miss.What You'll Learn:

'The Only Ship That Sinks? A Partnership.'Business partnerships can be your biggest asset - or your biggest risk. In this episode, Ben and Jack dive deep into what really makes (or breaks) a partnership. Whether you're already in one or thinking about joining forces with someone, this conversation is packed with insights you can't afford to miss. They explore the power of clear, open communication and why unresolved issues often become the root of future conflict. You'll hear why documenting mistakes is crucial for growth, turning missteps into valuable lessons instead of repeated errors. They also unpack the dangers of complacency, especially in long-term partnerships, and explain how subtle shifts in mindset and operations can lead to significant, sustainable growth. If you're looking to strengthen your business partnership or simply want to avoid common pitfalls, this episode delivers practical, hard-earned advice to help you build something strong - and built to last. Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/ What You'll Learn:

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/For Episode 310 of the Grow Your Clinic podcast we're joined by Shane Davis to discuss the need for clinic owners to identify the single most important task they should be working on. The conversation highlights the significance of understanding team strengths through DISC profiling and crafting a 12-month action plan. Shane shares insights on effective planning, advocating for regular quarterly sessions to maximise impact. Hannah also dives into the concept of "whitespace" in scheduling and how it can affect productivity.Tune in for valuable tips on preparing for a successful week, along with Shane's recommendation of an underrated productivity tool for clinic owners. What You'll Learn:

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/For this episode of the Grow Your Clinic podcast, we're joined by Daniel Gibbs to discuss the importance of developing leadership within clinics. Dan, Ben and Hannah cover off on the need for training leaders in the art of coaching, highlighting that not all top practitioners make great leaders. The conversation touches on the chaos that some leaders may create and the significance of problem-solving methods, such as the 1-3-1 model, introduced by Daniel, which helps teams make decisions independently. The episode also addresses the significance of creating a safe environment for making errors and the personal perceptions of job performance related to clinic ownership.  Tune in for valuable insights on building a strong leadership team while stepping back from day-to-day operations.What You'll Learn:

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/Want to master time management in your clinic? Join Ben, Jack and Hannah as they discuss the importance of prioritising focus over merely seeking more time, with insights on effective time management strategies, including the Pomodoro technique. Hannah shares her personal experiences managing family and business without sacrificing her time, and Jack shares a story about a clinic owner's remarkable transition from working 60 hours a week to zero hours.Tune in for practical tips that can help you reclaim your time and enhance your clinic's efficiency.What You'll Learn:

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn explore the top three Key Performance Indicators (KPIs) every clinic owner should track weekly. The discussion emphasises the importance of understanding numbers not just for financial health, but also as tools for building rapport and authority within the team. Hannah shares her transformative journey from avoiding numbers to embracing them for connection, while Jack introduces a $200 team activity designed to eliminate gossip.Tune in for valuable strategies on diversifying income streams and strengthening your clinic's resilience!What You'll Learn:

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn discuss the challenges and opportunities facing clinic owners in light of recent NDIS changes. They emphasises the significance of tracking minutes to enhance efficiency and profitability, especially as financial pressures mount. Jack contributes by explaining the forecasting process to help clinic owners gain a clearer understanding of their finances. Tune in for valuable strategies on diversifying income streams and strengthening your clinic's resilience.What You'll Learn:

Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In episode 305 of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn dive into the crucial topic of retaining top team members by designing effective career pathways. The conversation highlights the importance of understanding what matters to both clinic owners and their team members, as roles evolve and change. Listeners can expect valuable insights on creating a meritocratic environment in private practice and how to implement impactful career progression strategies. Additionally, the episode features a unique analogy shared by Jack about how a display home package can simplify the process of defining career pathways in a clinic settingWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch and Hannah Dunn delve into effective recruitment strategies to attract therapists. They discuss the importance of creating engaging career pages, utilising short job ads paired with captivating videos, and maintaining communication with applicants. The concept of a recruitment ecosystem is introduced, providing a framework for developing a solid recruitment strategy. Additionally, Hannah shares insights on discussing career progression from the very first interviewWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/Coming to you from the Clinic Mastery 2025 Retreat, CM team Ben Lynch, Jack O'Brien and Hannah Dunn dive into the transformative power of retreats in aligning your team with your clinic's vision. Hosted in the beautiful Palm Cove, this episode highlights the importance of vulnerability in fostering trust and connection among team members and Hannah shares insights on how creating a safe space for sharing can unlock deeper team dynamics. Additionally, Jack recounts a personal story about a retreat experience that led to a significant resignation, illustrating the impact these events can have on team relationships. Whether you're a clinic owner looking to enhance team cohesion or simply curious about the retreat process, this episode offers valuable takeaways. What You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for another Mastermind to discuss the critical role of systems in clinic operations and how they can significantly impact your clinic's success. You'll gain insights into systematising your clinic without feeling overwhelmed and hear personal anecdotes about the practical benefits of effective systems, including how they saved Jack's family holiday. Additionally, Hannah shares a straightforward feedback mechanism that can immediately enhance those clinic systems.What You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for another Mastermind to discuss the dynamics of clinical leadership and the importance of utilisation rates in assessing clinician performance. We explore why your top-performing clinician may not always be the best choice for leadership roles and emphasise the value of peer connections among clinicians. We also tackle the often-avoided topic of revenue, highlighting it as a reflection of patient appreciation. Listeners will benefit from Hannah's insights on accessible training resources for leaders and Jack's advice on evaluating return on investment. Tune in for actionable strategies to strengthen your clinical leadership team and enhance your clinic's performance!What You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In the 300th episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for a Mastermind to discuss the importance of KPIs and how they should be used to lead rather than judge performance. They discuss strategies for filling therapist schedules, emphasising the significance of brand connection and effective marketing. They tackle the question of whether clinic owners should manage their own marketing efforts and encourage a mindset focused on helping as many people as possible. Listeners will also hear insights from Jack on the numbers behind attracting new clients and Hannah's unexpected perspective on marketing strategies, even when facing a waitlist. Tune in for insights on cultivating strong leadership in your clinic!Timestamps[00:35] Marketing for clinic owners.[04:02] New client requirement formula.[09:10] Expectations for new therapists.[14:10] Understanding KPIs in therapy.[15:52] Burnout in health professions.[19:20] Client outcomes versus billable hours.[23:18] Marketing budget for new clients.[27:22] New clinician visibility importance.[31:05] Clinic owners and marketing.[36:28] Recruitment marketing investment importance.[40:49] Finding quick wins in clinics.[42:23] Revenue generation through product sales.[48:54] Formulas for client acquisition.[49:37] Time management in clinics.What You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien, Hannah Dunn and Peter Flynn come together for a Mastermind to discuss the essential criteria for a great Practice Manager. They share their experiences with hiring and developing practice managers from within their team, highlighting the need for multitasking abilities, effective communication skills, and the capacity to set boundaries between administrative and clinical responsibilities. They also deep dive the concept of mining for rich feedback, and why this is invaluable for your clinic's growth.Tune in for insights on cultivating strong leadership in your clinic!Timestamps[00:01:44] Anti-practice manager concept[00:04:47] Practice manager chemistry importance[00:10:48] Practice manager recruitment challenges[00:11:30] Hiring for clinic needs[00:15:17] Practice manager as a business owner[00:20:20] Practice manager responsibilities and skills[00:23:20] Practice manager hiring considerations[00:27:38] Hiring admin Vs clinical staff[00:30:41] Cash flow and decision-making[00:34:46] Client feedback importance[00:39:10] Feedback vs. Opinion for Improvement[00:40:46] Mining for rich feedback[00:46:13] Feedback and clinic owner challenges[00:50:09] Valuing feedback and its sources[00:52:20] Gender pay gap in healthcare[00:55:11] Commercial sense in healthcare changes[00:57:19] Fair Work AnnouncementWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, Hannah Dunn, Jack O'Brien and Ben Lynch dive into the recent changes to the NDIS and their implications for health clinics. They discuss the shift from having waitlists to facing uncertainty in appointment diaries, as many clinics are experiencing a decline in client numbers. Hannah shares insights from her experience at DOTS, highlighting their strategy of keeping waitlists open, even with long wait times, which has allowed them to maintain some demand at popular locations. The conversation focuses on attracting new clients and families amid these changes, providing valuable perspectives for progressive health professionals navigating this evolving landscape. Join us as we explore strategies to adapt and thrive in the face of uncertainty.Timestamps[01:10] NDIS changes affecting clinic operations.[06:10] Client loyalty and experience.[08:40] Client attraction strategies.[11:27] Alternative income sources in clinics.[17:04] Building a brand presence.[19:51] Panic hiring and brand damage.[24:04] Employee retention strategies.[26:11] Documenting pathways for growth.[32:34] Culture and profitability connection.[36:56] Impact hours vs. billable hours.[38:40] Impact hours vs. billable hours.[41:46] Impactful productivity in healthcare.[45:39] Impact versus profit in clinics.[49:17] Planning with clarity and specificity.What You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps[00:23] - The Issue of Unexpected Tax Bills[02:05] - The Role of Accountants in Tax Preparedness[05:28] - Managing Tax Liabilities with Bank Accounts[06:46] - Monthly Cash Allocation Rhythms[10:02] - Importance of Regular Meetings with Accountants[13:16] - Questions to Ask Your Accountant[17:02] - Tax Planning and Scenario Analysis[22:16] - Budgeting for the Future[25:01] - Key Takeaways from Recent Budget Announcements[30:03] - Approaches to Budgeting[36:03] - The Importance of Monthly Reviews[40:17] - Overcoming the Taboo of Discussing Finances[42:25] - The Moral Responsibility of Financial HealthIn this episode of the Grow Your Clinic podcast, we dive into the often daunting topic of unexpected tax bills. Joined by Jack O'Brien, we discuss why these surprises can be particularly stressful for clinic owners and how proactive financial management can help mitigate these issues.Highlighting the importance of having a proactive accountant and a solid understanding of the tax ecosystem, we explore the complexities of tax law and how clinic owners can prepare for their tax liabilities by setting aside cash in separate bank accounts. We also discuss the importance of establishing regular rhythms with your accountant, including monthly cash allocations and quarterly reviews. Jack provides practical advice on what questions to ask your accountant to ensure you're getting the most out of your financial discussions.As we transition into budgeting for the upcoming financial year, we highlight the need for both optimistic and conservative budgeting approaches. Jack encourages clinic owners to consider the second and third-order consequences of their financial decisions, ensuring they are well-prepared for growth while managing potential risks.Finally, we touch on the importance of clear communication in financial management, referencing insights from Jeff Bezos on the value of sharp notes and effective meetings. We also recommend the book Supercommunicators by Charles Duhigg, which offers strategies for deepening connections in conversationsWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps[01:05] Brand and reputation exercise.[05:25] Anti-vision exercise [10:20] Negative PR exercise insights[13:06] Legacy statement and aspirations[19:11] Toxic positivity in healthcare settings.[24:36] Infinite game of business challenges.[27:21] Tolerating the truth in business.[32:43] Control and external influences.[35:44] Problem-solving in business strategies.[39:27] Clinic revenue volatility awareness.[42:44] Financial stewardship in business.[47:26] Revenue streams and profitability.[52:57] Strategic decision-making for efficiency.[54:43] Data-driven clinic performance insightsDuring a recent Clinic Mastery team retreat in Noosa, a session took place on brand and reputation, inspired by a thought-provoking quote from Warren Buffett: “It takes 20 years to build a reputation and five minutes to ruin it.” So, what if you intentionally destroyed your reputation? How would facing the worst-case scenario strengthen your business? In this episode we discuss the importance of brand and reputation for health professionals, especially in a remote work environment. Tune in to find out how and why revealing your business blind spots can inspire proactive growthWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps[00:01:08] Challenges of April trading days[00:05:43] Financial preparedness for the holiday season[00:09:30] Monthly momentum in clinics[00:12:07] Challenging the status quo[00:16:10] Winter illnesses impact on clinic flow[00:20:10] Improving clinic activity patterns[00:25:54] Nurturing client relationships[00:28:30] Client care continuity and engagement[00:33:32] Booking appointments in advance[00:36:02] Effective leave policy characteristics[00:39:19] Reflecting on past marketing strategies[00:43:09] Podcast listener success storiesIn this episode we discuss the seasonal patterns that clinic owners face, with a specific focus on the challenges of April and the impact of public and school holidays. We dive into how getting across your annual rhythm and calendar can help you increase your monthly revenue, and how planning ahead can allow you to grow you clinic and enhance current patient experiences. We'll show you how to implement management plans and encourage rebooking to maintain continuity of care as well as the positives of fostering collaboration between admin and therapy teams to ensure seamless client journeys. Tune in for strategies on navigating these seasonal fluctuations and ensuring the success of your clinic year roundWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps00:00:00 - Introduction to the Grow Your Clinic Podcast00:00:23 - Michael Rizk's Instagram post - four big mistakes and what he's learned00:03:12 - Finding resilience in business challenges00:06:34 - System changes to help avoid past mistakes 00:11:20 - Lessons that were learned00:14:04 - The importance of family & community support00:15:42 - Business challenges and personal growth00:20:40 - How every failure leads to significant positive changes00:22:30 -  Leaning into difficult conversations in business partnerships00:26:34 - How failures can be avoided with the right advice00:30:00 - Adapting from business mistakes and taking action00:31:26 - There are no silly questionsIn this episode we discuss Michael Rizk's Instagram post that gained a lot of traction for it's honesty and empowering message on the realities of being a Clinic owner. Michael shares his journey of resilience, recounting four significant setbacks that forced him to start his clinic from scratch multiple times. From a hefty $120,000 fine due to a missed superannuation payment to navigating personal problems and a business relationship break down, Michael highlights the emotional toll and commonality of such struggles among health professionals. The conversation emphasises the importance of support and community in overcoming business challenges, resonating with many clinic owners who have faced similar trials. Tune in to hear invaluable insights on resilience, leadership, and transforming client experiences in the face of adversityWhat You'll Learn:

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/Timestamps00:00:00 - Introduction to the Grow Your Clinic podcast00:00:23 - Discussion on budgeting for marketing00:01:18 - Understanding the lifetime value of a client00:02:22 - Marketing for clinics in growth vs. consolidation phases00:04:39 - Importance of reactivated clients vs. new clients00:05:50 - Defining your monthly budget based on client acquisition goals00:07:17 - The difference between reactivated clients and new clients00:09:20 - Testing marketing strategies without overspending00:10:51 - Pros of finding the lowest hanging fruit in client acquisition00:12:59 - Setting a marketing budget based on client lifetime value00:16:29 - Balancing therapist interests with client acquisition00:20:54 - The impact of stop - starting marketing efforts00:24:03 - Keys to running effective Google Ads00:30:01 - Importance of tracking conversions in Google Ads00:30:55 - Keys to effective Facebook advertising00:34:07 - Tips for working with marketing agencies00:38:10 - Closing thoughtsIn this episode, we dive deep into the world of marketing for health clinics with expert Peter Flynn. Discover how to effectively budget for marketing, understand client lifetime value, and implement successful strategies to attract new patients. Learn how to calculate your marketing value based on session costs and client retention, and how to niche down and attract that ideal patient. From Google Ads to Facebook Ads and SMS Campaigns, each platform serves a unique purpose in growing your clinic, so tune in to learn how to effectively allocate your marketing budget to drive clinic successWhat You'll Learn:

In this episode, we chat with Nicole French, an award-winning exercise physiologist and clinic owner, of the Exercise Rehab Group in Melbourne, Australia, about transforming healthcare practices and leading inspired teams. Nicole, who leads a purpose-driven team of 18, shares her passion for diabetes management and discusses her recent achievement of securing a $250,000 grant to implement evidence-based practices in collaboration with GPs aimed at diabetes remission. The discussion delves into Nicole's visionary leadership style and her practical approach to fostering excellence in healthcare. You'll also hear about the unexpected challenges Nicole faced in her journey and how her vision helped her navigate through those hardships. This episode is packed with valuable insights for clinic owners and health professionals looking to inspire their teams and enhance client experiences.What you'll learn:

In this episode, we chat with Lou Bibby, the passionate owner of Central Mallee Healthcare and an award-winning osteopath. Together, we explore the unique challenges and creative solutions of running a clinic in rural and remote communities. Lou shares her passion for supporting her team and the local community, emphasizing the importance of creating a culture that balances support and accountability. The conversation explores innovative strategies that country clinics can implement to attract talent and enhance client experiences, highlighting the advantages these clinics have over their metropolitan counterparts. What you'll learn:

In this episode, we chat with Shane Davis, co-founder of Clinic Mastery and owner of Profeet Podiatry and Profeet Shoe stores. Shane, recognised for his expertise in scaling teams, shares essential principles and practices that have driven growth in his businesses and those of countless clinic owners he has supported. The discussion highlights the importance of analysing profit and loss statements with a focus on benchmarking, strategies for retaining and engaging therapists to boost productivity, and tips for clinic owners to find clarity and productivity amid the chaos of managing multiple responsibilities. Tune in to gain valuable insights on how to effectively grow your clinic.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, we chat with Jacey Pryjma, clinic owner of the Australian Children's Chiropractic Centre in Newcastle, Australia. Jacey shares her journey of significant growth in her clinic over the past three years, despite facing personal challenges and raising a family. The discussion delves into the key decisions Jacey made to navigate the complexities of balancing business and family life. She emphasises the importance of being intentional with values when making decisions, which serves as a guiding principle in both her personal and professional life. Jacey also discusses the sacrifices she made, including her personal income, as an investment in the clinic's future. Tune in to hear practical insights and inspiration from Jacey's experiences in building a purposeful life and thriving clinic.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!

In this episode, we dive into the importance of intentional clinic design with Meg and Neena from Articulate Design. The conversation focuses on how a well-curated clinic space can attract top-quality therapists, enhance team connections, and foster a positive workplace culture. We explore the direct correlation between clinic design and improved patient care experiences, emphasising the role of a thoughtfully designed environment in achieving business success. They share insights on what clinic owners should prioritise when investing in refurbishments or new clinic spaces to ensure these investments yield tangible results. Join us as we discuss the critical role of space in bringing your clinic vision to life and creating a purposeful, thriving practice.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!